Used Cars for Sale at BMW of Catonsville in Baltimore, MD

LEXUS

Nov 7, 2016

I purchased my used Lexus at BMW of Catonsville , the car was very clean and it was a very easy buying process , if you find a car at BMW of Catonsville , ask for Lonnie he is a great sales advisor.Very clean cars.Thanks again Lonnie.

Patti M

Nov 7, 2016

I recently bought my 2016 BMW X1 from Benn Edwards at the Catonsville Dealership. This is the second BMW we have purchased from Mr. Edwards...(my husband bought the BMW 5 series 2 years ago). When I found the BMW I wanted, Benn Edwards was the first person we called because we had such a positive experience the first time. The buying process this time was no different and went extremely smooth. Mr. Edwards made the buying process "stress-free" and painless. I love my new BMW and would highly recommend Benn Edwards to friends and family and will definitely call Mr. Edwards if we have any future BMW needs. You are lucky to have Mr. Edwards on your staff...he is a real winner!!!

Diane Lavenstein

Nov 7, 2016

What a fantastic experience I had leasing a car at BMW of Catonsville on Saturday! From start to finish, I felt like everyone had my best interest at heart!

Patti

Nov 7, 2016

I recently bought my 2016 BMW X1 from Benn Edwards at the Catonsville Dealership. This is the second BMW we have purchased from Mr. Edwards...(my husband bought the BMW 5 series 2 years ago). When I found the BMW I wanted, Benn Edwards was the first person we called because we had such a positive experience the first time. The buying process this time was no different and went extremely smooth. Mr. Edwards made the buying process "stress-free" and painless. I love my new BMW and would highly recommend Benn Edwards to friends and family and will definitely call Mr. Edwards if we have any future BMW needs. You are lucky to have Mr. Edwards on your staff...he is a real winner!!!

HarrisB

Nov 4, 2016

I had previously visited another BMW dealership, but was not impressed with the customer service. I walked into BMW of Catonsville and immediately was impressed with their level of customer service. Garry Leonce, in particular, provided me with service of the highest level. Garry never pressured me into purchasing a new vehicle. Instead, he provided me with some advise that helped me make a decision that worked out for the best. I love my BMW 428i and look forward to my next purchase. Cheers!

Norma and Bob Baker

Nov 4, 2016

Great and professional service by Dan Rykiel. Thanks also to Genius Becky, Manny and Mr. Cash.

Pat and Beth Koski

Nov 4, 2016

Our salesman Garry was on point. BMW of Catonsville is an excellent dealership. Lots of Ultimate Driving Machines in stock. We will definitely go back for our next vehicle!

HarrisB

Nov 4, 2016

I had previously visited another BMW dealership, but was not impressed with the customer service. I walked into BMW of Catonsville and immediately was impressed with their level of customer service. Garry Leonce, in particular, provided me with service of the highest level. Garry never pressured me into purchasing a new vehicle. Instead, he provided me with some advise that helped me make a decision that worked out for the best. I love my BMW 428i and look forward to my next purchase. Cheers!

Satisfied

Nov 3, 2016

I have never been dissatisfied with my purchase and on going service at BMW Catonsville. What a friendly dealership and quality representatives! Garry Leonce is apart of a great team. He remains connected with his customers with customer service that will bring you back for your next BMW vehicle.

650i

Nov 2, 2016

I found the exact car I was looking for here. It was super clean with low miles and at a fair price. If your looking for a new or used BMW check out BMW of Catonsville and ask for Lonnie. He is great salesperson and made the buying process very easy.

SAT21093

Nov 2, 2016

Great buying experience. The terrific sales team and staff made the purchase seamless and enjoyable. If you want to purchase a BMW without an hassle, this is the place to do so.

Yaswanth

Nov 1, 2016

We had a wonderful experience with BMW of Catonsville, everything went very smooth. Especially the salesman Dylan Rausch is extraordinary, he is very friendly and cooperative. The way he demonstrated the vehicle is very good. Dylan made follow-up calls even after the sales which is very important for improving business's credibility. The follow-up adds value to the service and gives you an opportunity to build a relationship that could lead to additional sales from the same consumer and referrals.

Lisa Moore

Oct 31, 2016

Wanted to give a shout out to my salesperson Dylan Rausch and the money man Manny. The went above and beyond to make my buying experience a great one! Walked away with exactly what I wanted and couldn't be happier with my purchase!

Lisamomoore

Oct 31, 2016

My car buying experience went better than ever! Not only did I leave with my dream car but it went smoothly and quick! Dylan Rausch gave personal attention to every question, concern or indecisiveness. Manny assisted in finding solutions to my upside down trade. Together we found the perfect car for me but also one that aided in making the number work! Love my BMW and so happy they made this happen for me!

Yaswanth Kothakaapu

Oct 31, 2016

We had a wonderful experience with BMW of Catonsville, everything went very smooth. Especially the salesman Dylan Rausch is extraordinary, he is very friendly and cooperative. The way he demonstrated the vehicle is very good. Dylan made follow-up calls even after the sales which is very important for improving business's credibility. The follow-up adds value to the service and gives you an opportunity to build a relationship that could lead to additional sales from the same consumer and referrals.

AndrewBMW

Oct 25, 2016

What an excellent experience. Dylan Rausch....can not say enough great things about him. Larry and Manny were wonderful to deal with as well as was our BMW genius. These guys ALL went above and beyond. No high pressure...just excellent proven facts which led to a buying decision. Price and value were exceptional. The facilities are in outstanding condition.

Long Time BMW Owners

Oct 24, 2016

We have been BMW owners and customers of Catonsville BMW for over 16 years! We have always taken our cars to BMW Catonsville for all service needs and the outstanding service that we have received from your staff is a key reason we specifically purchase our vehicles from BMW Catonsville. Jamie Brenneman has provided exemplary service, professionalism, and wonderful support to use for years. When the transmission failed in our 2003 BMW 525i, we relied on our trust in Jamie and her exceptional recommendations. She personally sought support from key staff in the dealership to make sure that we were taken care ofDylan Rausch, Manny Elbaltimy, and Larry Cash. We were in the dealership for over 6 hours and Dylan, Manny and Larry were outstanding in their work and service in helping us purchase another BMW! We are very happy!

VernD

Oct 24, 2016

Lonnie Overby, at BMW of Catonsville, was my salesperson for a recent purchase of a preowned BMW. Lonnie was highly professional, knowledgeable, and very efficient. He reviewed my budget objectives, provided me with choices that fit into that budget, worked with me and finance through the entire processs. While he was busy, he took the right amount of time working with me on test drives, provided me with information on operating the vehicle. Purchasing a car can be a stressful experience, however, Lonnie Overby made it as close to a pleasant experience as possible. I would recommend him to anyone in the market for a BMW.

Vern

Oct 24, 2016

Lonnie Overby, at BMW of Catonsville, was my salesperson for a recent purchase of a preowned BMW. Lonnie was highly professional, knowledgeable, and very efficient. He reviewed my budget objectives, provided me with choices that fit into that budget, worked with me and finance through the entire processs. While he was busy, he took the right amount of time working with me on test drives, provided me with information on operating the vehicle. Purchasing a car can be a stressful experience, however, Lonnie Overby made it as close to a pleasant experience as possible. I would recommend him to anyone in the market for a BMW.

Paul D

Oct 20, 2016

Recently purchased a 2016 X3 from this dealership. Lonnie Overby was very helpful and a pleasure throughout the process. I would work with him again.

Joseph Marnell

Oct 20, 2016

I contacted Catonsville BMW inquiring about a certified, 2014 BMW 535d Xdrive they had for sale. I promptly received a call from Lonnie Overby from the dealership. From the very beginning, Lonnie was a true sales professional. I live in Pittsburgh, PA and the dealership was 245 miles from my home. Lonnie was aware of this and went out of his was to not only answer my questions, but to provide information on the vehicle, copies of the certification reports, maintenance history, and answers about BMW financing.I made arrangements to meet him at the dealership, bringing my trade-inn along Tuesday of this week. When I arrived, Lonnie showed exemplary courtesy, product knowledge, concern for my needs and what I wanted for my trade and to make a deal happen. Lonnie, along with Paul their manager and used car appraiser went out of their way to say hello and to then discuss my trade. I didn't get the money I wanted, but felt comfortable in the reasons they shared with me for their trade appraisals. All in all, the difference was not a deal breaker.So now, I'm an owner of a Certified, BMW 535d Xdrive. And the entire buying experience, from Lonnie, to the general manager, used car manager, and Larry Cash, their finance manager, was pleasant, professional, and respectful, from start to finish. I have bought many cars and trucks over the last thirty years. Catonsville BMW has to rate as one of my top automobile dealerships I have ever worked with. And Lonnie truly exemplifies what it means to be a true sales professional.

Michelle

Oct 20, 2016

I had the best experience at BMW of Catonsville thanks to Andy Perez! He was very knowledgeable , very patient , and got me into the exact BMW I wanted with very competitive pricing ! But the thing I enjoyed the most about my experience is Andy doesn't make you feel like just another customer, he treats you more like family. He was even friendly with my fiance that came afterwards and asked if he had any questions. Thank you Andy, I look forward to doing business with you in the future! -Michelle Y.

Joseph Marnell

Oct 20, 2016

I contacted Catonsville BMW inquiring about a certified, 2014 BMW 535d Xdrive they had for sale. I promptly received a call from Lonnie Overby from the dealership. From the very beginning, Lonnie was a true sales professional. I live in Pittsburgh, PA and the dealership was 245 miles from my home. Lonnie was aware of this and went out of his was to not only answer my questions, but to provide information on the vehicle, copies of the certification reports, maintenance history, and answers about BMW financing.I made arrangements to meet him at the dealership, bringing my trade-inn along Tuesday of this week. When I arrived, Lonnie showed exemplary courtesy, product knowledge, concern for my needs and what I wanted for my trade and to make a deal happen. Lonnie, along with Paul their manager and used car appraiser went out of their way to say hello and to then discuss my trade. I didn't get the money I wanted, but felt comfortable in the reasons they shared with me for their trade appraisals. All in all, the difference was not a deal breaker.So now, I'm an owner of a Certified, BMW 535d Xdrive. And the entire buying experience, from Lonnie, to the general manager, used car manager, and Larry Cash, their finance manager, was pleasant, professional, and respectful, from start to finish. I have bought many cars and trucks over the last thirty years. Catonsville BMW has to rate as one of my top automobile dealerships I have ever worked with. And Lonnie truly exemplifies what it means to be a true sales professional.

watson_10

Oct 17, 2016

BMW of Catonsville provide excellent service. Our sales advisor Lonnie Overby was exceptional with commitment to making sure we got the vehicle we wanted at the most competitive price. The entire staff made us feel like a V.I.P.!

BobJ

Oct 15, 2016

Very friendly, professional, and competitive. Nice, long relationship which I value.

Paul

Oct 14, 2016

Lonnie was a pleasure to work thru-out our shopping experience.

BMWMC

Oct 10, 2016

Based on my experience thus far, I will definitely buy BMW again. In addition, my sales rep, Lonnie Overby, was very instrumental in my decision to purchase from BMW of Catonsville. In my search for the right BMW (model, color, package, etc.), Lonnie was very knowledgeable and kept me informed as to when my car would be ready for pickup. He was also very helpful after the purchase. My kudos and thanks to Lonnie for helping to make this purchase a pleasurable experience

Rod

Oct 9, 2016

Lonnie Overby provided outstanding service helping me to select and understand everything about the car I wanted. I started my car search online late one night, I selected a car that I wanted to see and test drive at BMW of Catonsville. Lonnie called me by 9:00 the very next morning to better understand my needs. Prior to calling me, he sent more detailed information about the car to me via email. Lonnie made himself available that same morning to show me the car, allow me to take a test drive, and he answered all of my questions. I had only a limited amount of time to discuss the numbers and potential purchase agreement. However, Lonnie prioritized all of my requests and insured that my needs were prioritized with his manager and finance staff too. Lonnie made me feel like I was the most important person in the dealership, and this gave me comfort in buying the car I really wanted from BMW of Catonsville.If you are looking to buy a BMW in the DMV area, I recommend you start with BMW of Catonsville for a pleasurable buying experience. Be sure to ask for Lonnie Overby!

BMWMC

Oct 9, 2016

Based on my experience thus far, I will definitely buy BMW again. In addition, my sales rep, Lonnie Overby, was very instrumental in my decision to purchase from BMW of Catonsville. In my search for the right BMW (model, color, package, etc.), Lonnie was very knowledgeable and kept me informed as to when my car would be ready for pickup. He was also very helpful after the purchase. My kudos and thanks to Lonnie for helping to make this purchase a pleasurable experience

RPT123

Oct 8, 2016

Lonnie Overby provided outstanding service helping me to select and understand everything about the car I wanted. I started my car search online late one night, I selected a car that I wanted to see and test drive at BMW of Catonsville. Lonnie called me by 9:00 the very next morning to better understand my needs. Prior to calling me, he sent more detailed information about the car to me via email. Lonnie made himself available that same morning to show me the car, allow me to take a test drive, and he answered all of my questions. I had only a limited amount of time to discuss the numbers and potential purchase agreement. However, Lonnie prioritized all of my requests and insured that my needs were prioritized with his manager and finance staff too. Lonnie made me feel like I was the most important person in the dealership, and this gave me comfort in buying the car I really wanted from BMW of Catonsville.If you are looking to buy a BMW in the DMV area, I recommend you start with BMW of Catonsville for a pleasurable buying experience. Be sure to ask for Lonnie Overby!

Kimiya Coleman

Oct 5, 2016

Benn Edwards was very knowledgeable and made the entire process so easy for myself and my boyfriend. I am extremely happy with his service and would highly recommend him and BMW of Catonsville!

HappyinMD

Oct 4, 2016

Benn Edwards is the best. This was the smoothest car buying experience of my life. We looked online and found the perfect car at a great price. We went on a test drive and took it home the same day. I highly recommend this dealership.

Bob T

Sep 30, 2016

Brian Brennan at MileOne Catonsville did a phenomenal job assisting me with my new purchase Sept 2016. He worked closely with me on collecting the needed documentation before I showed up so that we could quickly turn things around. His demeanor and knowledge were top notch, and he listened and helped with the questions and requests I had. I highly recommend Brian to anyone else.

Cyndi F

Sep 30, 2016

As a single woman I was not pressured to make a hasty decision without exploring my options, even outside the dealership. When I had questions about how to navigate the process of what to do with my car damaged in an accident my salesman,Garry, went above and beyond to make sure I understood my options. I felt in control of my decision and the process of buying my car was very pleasant! Thank you!

John

Sep 30, 2016

Our family has purchased many cars from Dylan Rausch and BMW of Catonsville. We always have great experiences and would highly recommend going to see Dylan. He is a great salesmen, extremely knowledgeable and is always able to answer any questions. We will always be purchasing our cars from him and BMW of Catonsville!

John

Sep 30, 2016

Our family has purchased many cars from Dylan and BMW of Catonsville. We always have great experiences and would highly recommend going to see Dylan. He is a great salesmen, extremely knowledgeable and is always able to answer any questions. We will always be purchasing our cars from him and BMW of Catonsville!

TPryor

Sep 28, 2016

I love each of my experiences at BMW. I will without a doubt be a customer for life.

HappyinMD

Sep 27, 2016

This was the smoothest car buying experience of my life. We looked online and found the perfect car at a great price. We went on a test drive and took it home the same day. I highly recommend this dealership.

Kacey Ximines

Sep 27, 2016

I have been going to Catonsville BMW for awhile now. Fortunately I happened to get the same sales person and finance person t work on my recent purchase. As usual these folks are beyond amazing!!. I am so happy to have had such great professionalism and knowledgeable individuals working on my deal. I would definitely recommend Gary Leonce and Larry Cash to anyone who needs their service. BMW is bless to have these amazing people working for them in the sales department.Happy Client!!

kaceyX

Sep 27, 2016

I have been going to Catonsville BMW for awhile now. Fortunately I happened to get the same sales person and finance person t work on my recent purchase. As usual these folks are beyond amazing!!. I am so happy to have had such great professionalism and knowledgeable individuals working on my deal. I would definitely recommend Gary Leonce and Larry Cash to anyone who needs their service. BMW is bless to have these amazing people working for them in the sales department.

Bordy

Sep 26, 2016

Mr. Garry Leonce was amazing. I called several BMW dealers in the area when I was looking into buying a BMW. I eventually went with Mr. Leonce because he did not try to just sell me a car. He listened to me about what I wanted. Mr. Leonce was kind, considerate, easy to talk with, and very professional. Mr. Leonce, I love my BMW. Thank you for everything, you were great from start to finish. I have been telling all my friends and family how amazing you were. There is no doubt that I will be sending some business your way. Thanks again

Jenny Ruth

Sep 23, 2016

My husband and I started to work with BMW of Catonsville on the purchase of a new X1. From the start it was very smooth and the process couldn't have been easier. Dylan our salesman and BMW expert made the buying process seamless and so far our best car buying experience. We will be recommending BMW of Catonsville and Dylan to anyone looking for a BMW. 5 Star service all the way. Thanks Dylan!

jruth61011

Sep 23, 2016

My husband and I started to work with BMW of Catonsville on the purchase of a new X1. From the start it was very smooth and the process couldn't have been easier. Dylan our salesman and BMW expert made the buying process seamless and so far our best car buying experience. We will be recommending BMW of Catonsville and Dylan to anyone looking for a BMW. 5 Star service all the way. Thanks Dylan!

Lawrence

Sep 22, 2016

Looking for cars online is both easy and exciting for me and my wife but getting all the assistance leading to purchasing one can be frustrating. Thanks to the awesome staff of BMW Catonsville, we are now proud and happy owners of a CPO 2013 BMW X1.We were assisted by Mike Maloney(GM), Joe Rivera(Sales), Becky Hughes(BMW Genius), and Sam Choi(Accounting). They walked us through the buying process and made it easy for us to understand facts about the specific car we were interested in which benefited us being first time BMW car buyers and let us into their personal experience as well being BMW owners themselves .You guys went above and beyond your responsibilities to help us get the car that we wanted and the service that we needed. And just like what we were told the moment we walked in to the dealership, we were not just in for a luxury car but, we were also in for the experience ... and that's how purchasing a car should be. Thank you no end BMW Catonsville!!! We'll see you again.

Martin

Sep 22, 2016

Joe Rivera offered me a great vehicle buying experience where it was a win-win transaction!

Juvenile1

Sep 22, 2016

My experience with BMW of Catonsville and Lonnie was both friendly and professional. I left with a great vehicle and a great deal information on BMW. My wife was very impressed with the cleanliness of the facility and the time Lonnie spent with us answering questions regarding the BMW.

mjk

Sep 22, 2016

Joe Rivera offered me a great vehicle buying experience where it was a win-win transaction! The staff was friendly and accommodating! I'd recommend to all of my acquaintances.

Mukesh BHakta

Sep 21, 2016

I loved the whole online experience of buying a CPO 2014 750Li loaded from JOE RIVERA. He is wonderful and answered all my questions thru email, text, etc. Multiple ways to communicate with him and always prompt. He was transparent with the vehicle and sent me all the info on the car with pictures, service history, car fax and new pictures. I put down some initial cash to hold the car, negotiated a lower price and uber'd to the dealership. I test drove the car, went over all the electronics with Jake(BMW Genius)., and drove home in this cruise liner. The enthusiasm of Joe and yound Jake was wonderful. Jake was as enthusiastic about BMW's as I was when I saw the baseball field as a child. The exeperience was great and I highly recommend and ask for JOE RIVERA.

Mukesh14

Sep 21, 2016

I loved the whole online experience of buying a CPO 2014 750Li loaded from JOE RIVERA. He is wonderful and answered all my questions thru email, text, etc. Multiple ways to communicate with him and always prompt. He was transparent with the vehicle and sent me all the info on the car with pictures, service history, car fax and new pictures. I put down some initial cash to hold the car, negotiated a lower price and uber'd to the dealership. I test drove the car, went over all the electronics with Jake(BMW Genius)., and drove home in this cruise liner. The enthusiasm of Joe and young Jake was wonderful. Jake was as enthusiastic about BMW's as I was when I saw the baseball field as a child. The exeperience was great and I highly recommend and ask for JOE RIVERA.

Jeff from Pikesville

Sep 20, 2016

My wife was looking for an x drive convertible so we ended up at Catonsville BMW. The sales experience was awesome. Brian Brennan took excellent care of us and the wife has her dream car. Brian was thoroughly knowledgeable and dealing with him was a breeze. Kudos to all at Catonsville. Business manager was also great. Sorry I forgot his name.

Kamal Shaheed

Sep 20, 2016

I have never done an online survey before because I have never been inspired by a car dealer to say anything positive about the experience but all of that changed when I went to BMW of Catonsville and met up with a salesman named Dylan Rausch. Not only is Dylan the most informative salesman I have ever spoken to but he was also kind and down to earth and because of him and Larry Cash the Finance Director I now look at car dealerships completely different than I did in the past. I don't ever want to buy a car from anywhere else because for the first time I feel like I have some one in my corner that I can trust. They went over everything with me and showed me what was important to me and why. This was the best experience I have ever had buying anything and I have already referred several friends and family to go see Dylan. I wish that all dealerships operated the way this one does and if they did the whole automotive business would be seen completely differently. I would encourage anyone considering buying a new or pre-owned car to go see Dylan and the rest of the team at BMW of Catonsville and be prepared to get what you want and be treated with the utmost respect by people that will have your back anytime you need them. Absolutely the best buying experience I could have wished for and then some.

D.Hare

Sep 19, 2016

Lonnie the Sales Rep made us feel relaxed and after discussing our needs , Lonnie aggressively provided exactly what our family needs were at this time. I was impressed with the overview in which he presented the BMW vehicle. The decision to purchase was extremely easier due to the relaxed atmosphere that Lonnie provided. My wife and I are sure the next vehicle will be purchased at Catonsville BMW .

Edgarp

Sep 17, 2016

I bought a 2011 bmw z4 an in amazing condition. Benn Edwards was an outstanding salesman throughout the whole process. He was very attentive of my every message. Since i live in VA and this dealership is located in MD it was quite a drive to make, so Benn made sure that I only had to make the one drive to pick up the car. Very helpful and polite. 10/10.

Mallyboy

Sep 15, 2016

My experience with BMW of Catonsville and Benn Edwards was both friendly and professional. I left with a great vehicle and a great deal. I would definitely recommend this dealership to any of my friends.

Ryan

Sep 15, 2016

I had a great experience at BMW of Catonsville. I was looking for a very specific car, which they had and was also already nicely discounted. Dan R. was extremely helpful and professional through the entire process, and even went out of his way to pick me up from my house to take delivery of the car at the dealership. I've purchased a lot of cars, both new and used, and BMW of Catonsville is a class act. I will see them again in 3 years when my lease is up.

Mallyboy

Sep 14, 2016

My experience with BMW of Catonsville and Benn Edwards was both friendly and professional. I left with a great vehicle and a great deal. I would definitely recommend this dealership to any of my friends.

Hannah Mae

Sep 12, 2016

My husband and I thank you all for your help and we appreciate the time, patience and understanding. We knew what its like to go through the car buying experience and this was a very pleasant and easy experience for us. We never felt obligated or pressured and we were able to get a great deal with our trade in. Again, thanks so much.

B

Sep 11, 2016

I purchased a used car from Ernest and he was great. Got a clean car at a excellent price. I highly recommend him and the dealership.

Dan L.

Sep 10, 2016

I originally ordered my 2016 X5M through another dealership, but shortly after the order was placed, the salespersons behavior changed for the worse and I opted to abandon that order and try again at the top-rated dealership in Maryland. I was immediately impressed with the customer service, the ease of purchase, and the personal feel to the process that BMW of Catonsville offers.Joe Rivera was my salesperson and he is incredible at his job. Joe always had time for me and my questions. He walked me through the ordering process, showed me the different options, made personal recommendations, and thoroughly explained each step of the process to me. He also volunteered the Service Center Delivery option to me, which I couldnt make work due to my schedule.Throughout the process, Joe kept me informed. He quickly tracked down information when I had questions, and constantly kept me updated on my build status.When my vehicle was ready, Joe explained the shipping and delivery process, and when my X5M arrived Joe had everything in order (paperwork, service department, accessories, etc...). I especially appreciate that after my purchase, Joe still wants to be my point man and have me run all BMW-related needs (service, winter tire purchases, etc..) through him. Im not kidding when I say he is my personal concierge at BMW of Catonsville.Manny, the dealership manager, is another star here. This dealership truly cares about customer service and the customer experience. Joe and Manny helped me with my vehicle choices and saved me, through their advice and experience, from several ordering mistakes . Manny always checked in to make sure I was happy with the service and always offered himself to be available if I ever needed anything.I am completely happy and satisfied with my salesperson, Joe Rivera, manager Manny, and the entire service department, especially my service manager, Neil Taylor.The service department runs like a well-oiled machine. You drive in, inspect the vehicle, sign a few documents, inspect your loaner, and out you go. Pick up is the reverse of this. Fast, efficient, and with a smile!And my X5M? Wow, I smile every day I drive this vehicle. She growls, she lunges, she is so stable and nimble...and boy does she move!Thank you Joe! Thank you Manny! You run a first class operation. I am thankful to have had you be part of my BMW X5M ordering and purchase process and look forward to continuing to work with you in the future. Well done!

Dan L.

Sep 10, 2016

I originally ordered my 2016 X5M through another dealership, but shortly after the order was placed, the salespersons behavior changed for the worse and I opted to abandon that order and try again at the top-rated dealership in Maryland. I was immediately impressed with the customer service, the ease of purchase, and the personal feel to the process that BMW of Catonsville offers.Joe Rivera was my salesperson and he is incredible at his job. Joe always had time for me and my questions. He walked me through the ordering process, showed me the different options, made personal recommendations, and thoroughly explained each step of the process to me. He also volunteered the Service Center Delivery option to me, which I couldnt make work due to my schedule.Throughout the process, Joe kept me informed. He quickly tracked down information when I had questions, and constantly kept me updated on my build status.When my vehicle was ready, Joe explained the shipping and delivery process, and when my X5M arrived Joe had everything in order (paperwork, service department, accessories, etc...). I especially appreciate that after my purchase, Joe still wants to be my point man and have me run all BMW-related needs (service, winter tire purchases, etc..) through him. Im not kidding when I say he is my personal concierge at BMW of Catonsville.Manny, the dealership manager, is another star here. This dealership truly cares about customer service and the customer experience. Joe and Manny helped me with my vehicle choices and saved me, through their advice and experience, from several ordering mistakes . Manny always checked in to make sure I was happy with the service and always offered himself to be available if I ever needed anything.I am completely happy and satisfied with my salesperson, Joe Rivera, manager Manny, and the entire service department, especially my service manager, Neil Taylor.The service department runs like a well-oiled machine. You drive in, inspect the vehicle, sign a few documents, inspect your loaner, and out you go. Pick up is the reverse of this. Fast, efficient, and with a smile!And my X5M? Wow, I smile every day I drive this vehicle. She growls, she lunges, she is so stable and nimble...and boy does she move!Thank you Joe! Thank you Manny! You run a first class operation. I am thankful to have had you be part of my BMW X5M ordering and purchase process and look forward to continuing to work with you in the future. Well done!

RJ

Sep 8, 2016

BMW Catonsville has an excellent sales team. I recently leased a new car from them and ran into an issue of lease payment for both my old and new car for the same month. Paul Angel and Joe Rivera from BMW Catonsville sales team were very co-operative when I brought up this issue and promptly agreed to resolve the problem by issuing me a refund check.I am very grateful to have found a great dealership in my neighborhood.

Sehrish P

Sep 7, 2016

First off, Garry Leonce is the greatest !!! He is the go to guy. Garry was very patient with us. He had answers to all of our questions. Garry is caring and paid special attention to details and catered to our needs. It was a pleasurable experience buying a car at this dealership. I will definitely recommend Garry to anyone wanting to buy a car.

Andrew Driesman

Sep 7, 2016

Leased a new 2016 328i X Drive. Process could not have been easier. Highly recommend this dealership. Benn Edwards was great. Good communicator and patient with my first entry into leasing and the luxury car market

Ben P

Sep 4, 2016

Lonnie was very efficient and helpful in helping us find the right BMW 535i. He was easy to deal with in regards to agreeing on a price and the other details involved in purchasing the car. Their pricing is very competitive and I would highly recommend Lonnie and the dealership when buying a new or used BMW.

car guy

Sep 4, 2016

The worst dealer experience I've gone through after owning 5+ BMW's. The quick summary - negotiated & purchased a 2016 M3 for my birthday with Joseph 'Joe' Rivera. After signing a buyers order, dealers sheet, credit app, $2000 deposit and copy of drivers license the car could not be delivered due to BMW recall hold on M3's and other models. Given the situation, I decided to wait. I waited a month and spent $600 on a rental. When the recall hold was up, I booked my flight and called up Joe to schedule pick up. That's when Joe informed me that we no longer had a deal due to improved demand for the car and management no longer accepting my original deal. I have all of the process/communication on email. This was shocking given that it's a BMW dealership. How low can the management be to not honor the deal? Anyway, in the end, I'm out $600 for rental, my dream ride as supply dried up and duped by a dishonest salesman and dealer management. To close out, I asked for an explanation from GM but still waiting. I suggest staying away given that anyone dealing with BMW of Catonsville will run the risk of being swindled.

Mr. and Mrs. R

Sep 3, 2016

We found our experience with BMW of Catonsville to be exceptional. We traveled from New York to purchase a vehicle here initially because of competitive pricing and vehicle stock... but our satisfaction with this dealership didn't stop there.We were fortunate enough to work with Dylan Rausch who guided us through the entire sales process. He was thorough, kind, knowledgeable, down-to-earth and service-oriented. He introduced us to the general manager who was out on the floor and very involved with his team the entire time we were there. We were very impressed by all of the staff, as anyone we came in contact with was polite and helpful. We then finalized our business with Sam Choi. Sam was extremely thorough with us and explained every aspect of the financials as well as went over all of our options in detail. Sam too was extremely down-to-earth and wonderful to work with.Having purchased many cars over the years in New York, we found this dealership to outshine them all. Our travels were well worth it. We never felt like we were being pushed, rushed or pressured in any way (as we have experienced in NY). We were extremely comfortable with all of the employees at this dealership, as they made every aspect of the process pleasurable and not once did we feel like it was a merely a 'business transaction.'We will definitely be back for our next vehicle!

Mr. and Mrs. R

Sep 3, 2016

We found our experience with BMW of Catonsville to be exceptional. We traveled from New York to purchase a vehicle here initially because of competitive pricing and vehicle stock... but our satisfaction with this dealership didn't stop there.We were fortunate enough to work with Dylan Rausch who guided us through the entire sales process. He was thorough, kind, knowledgeable, down-to-earth and service-oriented. He introduced us to the general manager who was out on the floor and very involved with his team the entire time we were there. We were very impressed by all of the staff, as anyone we came in contact with was polite and helpful. We then finalized our business with Sam Choi. Sam was extremely thorough with us and explained every aspect of the financials as well as went over all of our options in detail. Sam too was extremely down-to-earth and wonderful to work with.Having purchased many cars over the years in New York, we found this dealership to outshine them all. Our travels were well worth it. We never felt like we were being pushed, rushed or pressured in any way (as we have experienced in NY). We were extremely comfortable with all of the employees at this dealership, as they made every aspect of the process pleasurable and not once did we feel like it was a merely a 'business transaction.'We will definitely be back for our next vehicle!

Chcaus2000

Sep 2, 2016

I have BMW 2008 5 series, once one highlight is off, I came to BMW service, he told me it would cost $375 include labor. Then I went to a body shop in Clarksville, they ordered BMW parts, fixed it for me, charged me $49 include labor.

Jameswilliard

Aug 31, 2016

I purchased a used 2016 Mazda Miata from Lonnie Overby, who was beyond helpful and always answered all me questions and concerns in a very timely manner. Upon arrival the vehicle had some minor undisclosed damage that I brought to Lonnie's attention, and both he and Paul Angel, decided to cover my expense to get the vehicle fixed to my standards. I appreciated them doing what they could to make me a happy customer and would def do business with them in the future because of this and would highly recommend them.

Venkat

Aug 29, 2016

I had a wonderful car buying experience at your dealership.My sales associate Dylan Raush has helped in wrapping up the sale so quickly and worked patiently on my requests.

Nancy

Aug 21, 2016

Excellent Service! We had not planned on buying a car but Ernest took the time and showed us the car we needed. Manny also was great at explaining how leasing was the right option for us. And Jake the Genius for helping us figure out all the great tech stuff. Great team! Many thanks

Christian

Aug 12, 2016

We've used the same salesman for the past 8 cars now. We have always had the best experiences working with Dylan. He and the dealership have always gotten us the car we want at the price we want. We will always purchase are cars thought Dylan. All of the people who helped us at BMW of Catonsville were extremely helpful and we are very satisfied.

Brevmoore

Aug 12, 2016

This place is honestly the greatest. this dealership connects and cooperates with you to get what you want. Dylan is truely a miracle worker. My family has bought almost 10 cars from him. He is seriously so awesome and is so honest/real with you. Not a typical annoying car salesman who bugs you 24/7. He treats you like family and wants nothing but the best for you! Thanks again to this awesome dealership and Dylan!!

BMW 17

Aug 11, 2016

Dylan has been our car salesman for 8 different cars now. He is the best! We've always had the greatest experiences when we go see him. The dealership always seems to work with us and get us into the car we want at the price we want. Thanks again to all of the people at BMW of Catonsville!

Sherry RB

Aug 10, 2016

We had an excellent experience with BMW of Catonsville. Ernest was attentive to our needs and communicated in a timely and efficient manner. We love our new BMW and would highly recommend this business.

Jay

Aug 9, 2016

I decided it was time to buy a BMW. After doing extensive research, I decided to purchase a M235i and reached out to BMW Catonsville with some specific questions. I e-mailed BMW Catonsville and Salesman Lonnie Overby emailed me right back and set up a time to talk later that day. He was actually off work when we talked and still spent quite a bit of time answering my questions. I was test driving two days later and placing an order for my new M235 shortly thereafter. Lonnie was fantastic! - high energy, very knowledgable, patient about my many questions, and honest about the pros and cons of various vehicles and features. He made sure I was getting exactly what I wanted and kept in touch while it was being shipped so there were no surprises. On delivery he explained the various features, made sure I understood the service department process, and encouraged me to take it easy with such a fast car After I got my car, I realized I spaced on getting the rubber floor mats because of the winter rain and Lonnie took care of it right away. He was awesome to work with and I'll definitely be referring friends to him. The Catonsville sales building is amazing. A huge selection of vehicles, great amenities, and the people who work their seem to genuinely enjoy their work and each other. Everyone was so friendly and helpful, and not in that stereotypical car sales way. If you're considering a BMW, go to see Lonnie Overby at Catonsville BMW. It will be the best car buying experience you ever have. It was for me................

jon

Aug 9, 2016

Benn was incredibly easy to deal with. He was able to hit our price and there were no surprises or last minute changes to the price. He made the buying experience very easy. I would definitely buy or lease another car from Benn.

Miss L

Aug 9, 2016

I have previously purchased my cars from another dealership, however, last week, I stopped into BMW of Catonsville to view a car I saw on their website. I initially spoke with Brittany, who was very friendly and recommended that I speak with Joe Rivera. Joe was very friendly and his level of customer service was exceptional, he listened to me and make recommendations based on what I wanted. Joe along with Paul worked to find the best car for me and put together a deal that I would be happy with. The entire team was very friendly and the level of customer service I received from Brittany, Joe and Paul was wonderful and I would definitely recommend anyone looking to purchase a BMW to work with them!!

Yaesop

Aug 8, 2016

He was Kind and gave me the best price ! Before I met him I negotiate the price a few times, but he was the best dealer.

Ys91

Aug 8, 2016

He was Kind and gave me the best price ! Before I met him I negotiate the price a few times, but he was the best dealer.

Christie71

Aug 7, 2016

Benn was very knowledgable, He listened to our needs, wants, and expectations. Then he provided several vehicles that met our expectations and explained the differences between the various selections. Once we settled on a car, Benn worked with the dealership to provide a better price. We will likely purchase another BMW from BMW of Catonsville. We intend to work with Benn for any future needs as he is an exceptional salesman.Thank you

JaimeG

Aug 1, 2016

Have a great relationship with Joe. I love his direct and concise way of delivering me the numbers for the car, i for one will be coming back to him next year for my wife's upgrade.

Vector

Aug 1, 2016

Have a great relationship with Joe. I love his direct and concise way of delivering me the numbers for the car, I for one will be coming back to him next year for my wife's upgrade. the facilities are very cool and all the staff is warm towards you.

J. Hoo

Jul 30, 2016

BMW of Catonsville is the best. Traded in my 05 for an 09 manual. Hard to find and what a beauty. The staff, crew and Joe Rivera were Awesome. Thanks Mike Maloney and Paul Angel.Friendly, organized, no MVA work for me to do. I am one happy customer. ThanksJ. Yoo

Lauren

Jul 30, 2016

I purchased my first BMW from Joe Riviera this week. He made the buying experience an absolute pleasure. He was patient with all my ignorant questions, straightforward and was not at all pushy. The entire team that worked with me was excellent: Joe, Jake (BWW genius), Sam and Larry. I definitely recommend this team of guys to anyone who wants a stress free buying experience. BMW of Catonsville is an excellent dealership. I will definitely be servicing my car there and will return for any future car purchases.

Richard Roe

Jul 28, 2016

We are now on our 5th BMW from Mile one and specifically Joe Rivera and his team. We have purchased from other dealers, but have now settled on Mile One. Being welcomed by name, having the understanding of our needs, and having the lowest prices have us returning for all of our vehicle needs. The service is first class, the process is simple, and the quality can not be matched. I challenge their customer-service model against ANY other dealerships!

Kirsten Jones

Jul 27, 2016

My experience with BMW of Catonsville was amazing! I was looking for a car and Lonnie Overby assisted and provided above and beyond service. This was my first time purchasing a car and he was in my corner and a strong advocate for me to make sure customer service was given. I would highly recommend others to come see Lonnie because of not only of his skill set with dealing with cars, but him being so personable and honest about each step. I walked in apprehensive to going in not trusting car salesman and I walked out with a new family member and friend. Thanks Lonnie!!

JKim

Jul 26, 2016

This is my second car I purchased from Benn Edwards! Benn's focus on providing excellent customer service is evident by the way he treats his customers. His friendly demeanor, patience, and listening skills are demonstrated throughout the whole process. He will help you choose the right car for you without any other underlying agenda. Working with Benn is a truly comfortable experience, as there is no pressure to quickly close a deal, no upselling, and no judgement. He truly cares about his customer first, and then selling a car second.My 2 experiences with Benn have been nothing short of outstanding - he is a thoughtful and comforting presence from the beginning of the process straight through the end...and even afterwards. He still avails himself to answer any questions or concerns I may have.Benn Edwards seamlessly personifies exemplary professionalism coupled with an affable personality! I look forward to working with Benn again for my 3rd car!Thank you very much for all of your help and patience, Benn! I LOVE my new car!!!

JKim

Jul 26, 2016

This is the second car I purchased from Benn Edwards. As a female shopping in a car dealership I feel I have to keep my guard up in order to negotiate the best deal; however, Benn allayed all of my suspicions and fears by providing me with the car I wanted without any hassle or overbearing upselling. Benn listened to my wants and needs and patiently worked with me to choose the best car(s) for me. Any questions or requests I have even AFTER I purchased my car are still answered in a timely manner. He is very personable, always helpful, and makes you feel like a valued customer. Benn's customer service extends beyond the closing of his sale...I look forward to working with Benn again for my 3rd car!

Cris

Jul 18, 2016

Went in to check out a used vehicle and ended up buying it. Joe Rivera was our salesman and he went above and beyond to make our buying experience great. He was very open and upfront about what the vehicle needed as well as great with communicating/keeping us updated. I highly recommend Bmw of Catonsville.

Selecia Hardy

Jul 18, 2016

Prior to coming in to the Catonsville BMW dealership, I completed an online credit application to expedite the buying process. Less than 5 minutes later, I received a call from Mr. Joe Rivera. From the moment I spoke with Mr. Rivera, I knew that I was connected with the most capable, caring, patient and knowledgeable salesman. He made the car buying experience a wonderful one. He showed me several cars and encouraged me to select the car that "I" loved and would enjoy taking home. He gave me time to think to ensure I made the correct choice. He provided his mobile number and encouraged me to call at any time if I had any additional questions. The following day he was off but took the time out of his personal schedule to text me just to check in. When I arrived Saturday morning, Joe Rivera was waiting to assist me. He was patient and encouraged me to drive the car of my choice again to make sure that I was making the best choice. During my entire experience, I felt like I was the priority and everyone around me wanted to make buying a BMW an enjoyable experience. I am committed to being a life long customer of Catonsville BMW as they exceeded all expectations!!!! Much appreciation Joe Rivera and the BMW Family, you are truly "One of a Kind".

Selecia Hardy

Jul 18, 2016

Prior to coming in to the Catonsville BMW dealership, I completed an online credit application to expedite the buying process. Less than 5 minutes later, I received a call from Mr. Joe Rivera. From the moment I spoke with Mr. Rivera, I knew that I was connected with the most capable, caring, patient and knowledgeable salesman. He made the car buying experience a wonderful one. He showed me several cars and encouraged me to select the car that "I" loved and would enjoy taking home. He gave me time to think to ensure I made the correct choice. He provided his mobile number and encouraged me to call at any time if I had any additional questions. The following day he was off but took the time out of his personal schedule to text me just to check in. When I arrived Saturday morning, Joe Rivera was waiting to assist me. He was patient and encouraged me to drive the car of my choice again to make sure that I was making the best choice. During my entire experience, I felt like I was the priority and everyone around me wanted to make buying a BMW an enjoyable experience. I am committed to being a life long customer of Catonsville BMW as they exceeded all expectations!!!! Much appreciation Joe Rivera and the BMW Family, you are truly "One of a Kind".

csm125

Jul 17, 2016

Went in to check out a used vehicle and ended up buying it. Joe Rivera was our salesman and he went above and beyond to make our buying experience great. He was very open and upfront about what the vehicle needed as well as great with communicating/keeping us updated. I highly recommend Bmw of Catonsville.

Linda

Jul 14, 2016

I was recommended to see Joe Rivera to help me with my 100 questions I needed to ask. He was very patient and not at all pushy. That alone was very important to me. He educated me on leasing and purchasing. I have been a BMW owner for the last 16 years. His communication was superior and always got back to me in a timely fashion. I did purchase a vehicle and I am very pleased. I would recommend Joe to any or my friends. It was an awesome experience!

gsnelson

Jul 1, 2016

Lonnie was the only person who gave us the TrueCar price. Within 10 minutes of submitting the request, he called and we brought the car the sameday. The best experince I ever had purchasing a car!Sincerely,Geneta Nelson

Brian C.

Jun 29, 2016

Walked on the lot last week on Monday, just taking a look at a few vehicles I had seen online and wanted to see them live. Met Joe Riviera briefly, chatted a little and expressed interest in an X5. Very laid back and non-pushy approach...just what I wanted. Came up that evening with my wife for a test drive and made a decision by Wednesday. Took delivery of the vehicle on Monday (two days ago)...literally a 7 day buying experience. Joe was great to work with and quickly became a friend. We communicated daily as they located the vehicle we wanted with the features we wanted. Painless, open process the entire time. Most likely going back in the next six months to get a second vehicle as our lease comes due.

Maya Williams

Jun 28, 2016

I am in the final phases of looking for a new car, so I thought I'd go to BMW to look at a X6. I was impressed by the selection they had availible. I spoke with Joe Rivera who was very friendly, knowledgeable and very eager to assist me. He took his time explaining options for me and made me feel more than welcome. While I was there I was also able to speak to a product Genius. She was very informative and told me about available options on different cars. All in all, I will be back and will recommend Joe to all of my family and friends.

Vixengirl77

Jun 28, 2016

Ben Edward was extremely helpful, honest and patient with us to find the right BMW that fit what we were looking for. I would work with him again when I am ready to buy my next BMW.

Kyle

Jun 27, 2016

This dealership was tremendous in helping me purchase a used car from them. Lonnie is particular, the service was incredibly friendly and overall bona fide. I would highly recommend this dealership to anyone in the market for a BMW or a nice used car. I bought an Infiniti from them and the car was serviced beautifully while residing at BMW of Catonsville. 10/10 any day of the week and twice on Sunday.

Merrilldc

Jun 27, 2016

I purchased a BMW X5 from BMW of Catonsville. My advisor through the process was Joe Feng. He was professional, thoughtful and attentive to my needs and requests. The experience was refreshing, the pricing was fair, there were no hidden costs or high pressure sales tactics. His knowledge about the cars, their reliability and the long term cost to own was exemplary and it helped me make a more informed decision. More importantly, even after the sales process, Joe continued to delight me with fantastic support and service. For example, he offered to come and pick up my car from my house for it's first service and drop a loaner car in its place! Overall, I cannot speak more highly of Joe Feng and BMW of Catonsville.

RJ

Jun 27, 2016

My husband and I had a great experience with Joe Rivera at BMW Catonsville during the purchase of my new leased BMW car. Although we met for the first time Joe was very approachable and helpful, he was very patient with us and found us the right car with all the technical specs we were looking for within our budget. I really loved the hospitality of BMW Catonsville overall and would definitely recommend it to all my friends.

ck1963

Jun 27, 2016

got to test drive it on rte 70. need to be able to speed to get a good feel for the car. the sales process was efficient. bought my 2016 228 xi that day and love itno problems

BMW2016

Jun 26, 2016

Benn Edwards and his team provided a great car buying experience! Everyone was professional, courteous, and went above and beyond to find the exact vehicle I wanted. Thanks!

Matahari Brown

Jun 25, 2016

Very positive experience! Every one seemed dedicated to making the sale happen.

davegolden99

Jun 25, 2016

We had a GREAT experience working with Joe R. His knowledge of the vehicles, transparency and honesty made the experience an extremely positive one. I would definitely recommend this dealership, and specifically Joe R. to anyone in the market for a new vehicle. Not only did we receive the best price but even after the transaction the dealership was there for me at all times to answer any questions. Thank you!!

jrichma

Jun 23, 2016

I just leased a new 2016 BMW 228i xDrive for my wife last week, as the lease on her 2013 BMW 128 was expiring. I had the good fortune of working with Benn Edwards as our Client Advisor. Benn did a great job of locating the color and features of the car we wanted. He kept me informed throughout the process and provided status frequently. I had worked with Benn several years ago when I bought my first two Mini Coopers. Benn was great to work with then and that still applies today. He is very customer focused and his attention to detail is outstanding. I also worked with Larry Cash on the lease financing. Larry was professional, courteous and extremely efficient. I have acquired 5 BMWs over the years from BMW of Catonsville. Each experience has been excellent.

craig

Jun 22, 2016

We bought our 2014 BMW 535xi yesterday. WE had an overall great experience. Lonnie Overby was our sales rep - we could not be more pleased with how he treated us and worked to get us what we wanted. I will recommend BMW of Catonsville to anyone.

Craig Peters

Jun 22, 2016

We bought our 2014 BMW 535xi yesterday. WE had an overall great experience. Lonnie Overby was our sales rep - we could not be more pleased with how he treated us and worked to get us what we wanted. I will recommend BMW of Catonsville to anyone.

Marty R

Jun 8, 2016

I just leased a new BMW X5 hybrid from BMW of Catonsville. The entire buying process was outstanding. It started with Joe Rivera my sales representative. He was on top of all my questions and available to assist me whenever I asked. Manny El Baltimy was incredible in finding the exact vehicle I wanted. He configured both X5s and X3s in multiple iterations until he found one being built with all the features I wanted. When it came to final discussion on price, the Sales Manager, Mike Maloney stepped in and worked to get me the best price around. The entire staff I worked with were professional and I would recommend them to anyone.

DaveS

May 30, 2016

One of the few benefits of age is experience. I have purchased approx 25 cars and have good and bad experiences. Some of the bad experiences have been purchasing the more expensive cars. My experience at Catonsville BMW was great for two reasons. First, Benn Edwards was very professional and courteous. Second, he made some promises and followed thru on them without requiring any reminders on my part.

peacewithin

May 30, 2016

Mr. Lonnie Overby did a great job walking me through the process. Very courteous and professional. Mr. Overby was very helpful from the get-go. Responded immediately to calls and emails. Would definitely recommend this dealership, and especially Mr. Overby, to anyone looking to purchase a BMW.

Kate

May 26, 2016

What a great dealership. And Joe Rivera is the best - patient, knowledgeable and kind! He made the whole car buying experience pleasant. Would definitely go back!

Joe

May 24, 2016

We went looking for a used BMW and walked away with a great car at a great price! Lonnie Oveby took us step by step explaining the vehicle history, what their service department did to get it through state inspection, and made sure all of our questions were answered and we felt comfortable. One of the best no nonsense car buying experiences we have had...Thanks Mr. Oveby! I will ask for him by name next time we are in the market for a BMW. -Joe and Filiz

jeturkey80

May 24, 2016

My wife and I went in looking for a used BMW and came away with a great purchase! Mr, Lonnie Overby did a fantastic job getting us through the sales process, vehicle history, and what they did to make sure the vehicle was road ready! I was not only impressed with the dealership, made very comfortable by Mr. Overby and his ability to get us the answers we needed without any hassle or pressure!-Joe and Filiz

acirksena

May 19, 2016

Let me start by saying I found the car I wanted on BMW of Catonsvilles website right after someone had traded it in. It was the weekend so I sent in an inquiry for it to be contacted. I was promptly called first thing Monday which I greatly appreciated as I was very interested in the particular car. The salesperson I dealt with was Benn Edwards and I couldn't have been more pleased not only with him but the entire staff at BMW of Catonsville. Benn showed me the Estoril Blue 328i M-Sport I had my eye on and took me for a test drive and showed me all of the functionality of the car. When we sat down to go over my trade in it was one of the fastest and easiest trade in's I've dealt with. There was no low balling or haggling back and forth for an hour, he simply went over to his sales manager and told them what I'd been offered at another dealership. He returned with an extremely fair offer that I quickly accepted and we were on our way to locking in financing and completing paperwork. I locked in the lowest rate possible through BMW Finance and was out the door in my new car in about 2 hours total. Couldn't be more pleased with the experience at this dealership and have been smiling every time I get in my new car since.

Suzanne E.

May 16, 2016

Joe Rivera was excellent in helping me find the right vehicle within my budget. I am a female and he treated me with the upmost respect throughout the whole process. I had a lot of requirements and he was patient in helping me find the perfect vehicle. But most of all he was honest!! I have purchased my other BMWs from other dealers in the past, but the 'new' Mile One Catonsville BMW beat my competitors and was willing to work with me to get the perfect car. I highly recommend JOE RIVERA at Catonsville BMW!!!

Randa

May 12, 2016

Joe Rivera was very helpful, patient & a good listener made sure to find me the car with the exact specifications that I was looking for at a reasonable price, it was an easy decision after that. Enjoyed the experience and very happy with my new car.

BMW Review

May 12, 2016

My experience with the salesperson, Mr. Lonnie Overby was excellent. Mr. Overby was well informed about the product I purchased (BMW 535 D) and was professional and courteous. I highly recommend that if you visit BMW in Catonsville MD, ask Mr. Lonnie Overby by name. Norman Williams

caleb

May 11, 2016

We just got my M4 from BMW of Catonsville with great experience. Benn Edwards won our business among 7 BMW dealers, he was very experienced and helpful throughout the whole process including making decision, placing the order and delivery. we met several times and we never felt being pushed. With his help, the finally price we got is 2k lower than the average market price.

zman

May 11, 2016

We just got my M4 from BMW of Catonsville with great experience. Benn Edwards won our business among 7 BMW dealers, he was very experienced and helpful throughout the whole process including making decision, placing the order and delivery. we met several times and we never felt being pushed. With his help, the finally price we got is 2k lower than the average market price.

DenaJenn

May 6, 2016

Joe Rivera was the best, most honest sales professional I've ever worked with. Service department is second-to-none. After being burned too many times at BMW of Annapolis, we found our new sales and service home at BMW of Catonsville. Don't waste your time going anywhere else!

LK

May 3, 2016

In my new BMW for lease search endeavor, I met Lonnie Overby. He is client advisor of BMW of Catonsville. Can not put in simple words how much effort and energy he put into discovery of the best car and the best deal that there was for my best satisfaction. With out gimmicky games, or long unnecessary negotiations, he was fast, straight forward, right on point and delivered as best deal as it was possible. Which actually exceeded my expectations. And all that with out any waist of my time at all. That is what I call dedication and respect Would highly recommend to any one who is looking for best car with the best possible deal at the great dealership to use his services

briangcar

May 2, 2016

I just purchased my fourth car from BMW of Catonsville and as usual it was a good experience. I went back to my last salesman, Benn Edwards to purchase this new vehicle. As was the case with the last vehicle, Benn was outstanding. Anytime you buy a car there is lots of paperwork and red tape to go through. Benn hustles and moves the process along and does it with a smile. I'd strongly recommend Benn and BMW of Catonsville.

MoBMD

Apr 28, 2016

I went to BMW Catonsville because of a postcard I received in the mail about their upcoming trade-in event. I needed to trade-in my then current vehicle, a hybrid 2011 X6. I was not looking forward to the experience because car buying is not something I enjoy, but find it necessary. I attended the event and was met by salesperson Benn Edwards and the rest was history. Benn was absolutely amazing, very personable and genuine. He asked me why I came, what I wanted to purchase, and how much I wanted to spend. He did not try to pressure me into anything. We checked out their inventory and went on a test drive. After that, the decision was mine one way or the other. I met with the finance manager and departed the dealership with a CPO 2014 X5. I was immensely satisfied with the entire process and grateful to Benn..

MBrito

Apr 20, 2016

When deciding to buy my next BMW, it was Benn Edwards was the deciding factor. He was very helpful in searching for the vehicle that would provide all of the desired amenities. Benn is very personable and was a joy to have as my sales consultant! I would definitely recommend Mr. Edward's to anyone who is in search of an enjoyable car-buying experience!!

Buna

Apr 18, 2016

I have been dealing with this dealership since 2007 and am amazed at the consistent quality service. I have purchased four new BMW's here and Joe Rivera has been exceptional on my most recent Z4. I also have found Cindy Hahn to be a tremendous asset in their service department.

theMcStewarts

Apr 14, 2016

The purchase of our vehicle from BMW of Catonsville, was a pleasant experience. Our salesperson, (Lonnie Overby) and the Business Manager (Sam Choi) were easy to work with. Lonnie was extremely knowledgable of his inventory and of current/past BMW technologies. He was friendly, treated us with respect, did not rush us into a purchase or through the test drive experience. Lonnie found a really nice vehicle for us, that was loaded with features at a fair price-point. We want to say "thank you, Lonnie for making the process painless and exciting. We look forward to doing business with you again.

Barry B

Apr 13, 2016

Ben Edwards was the salesman for this BMW (and the prior one 2 years ago). Did great as always. Car came quickly and was exactly as ordered. I've bought four BMWs the past decade at BMW of Catonsville and they've all been super cars.

phil

Apr 10, 2016

I am a business professional and I don't have time to waste, I contacted several of the larger BMW dealers via email / web in the Baltimore Washington area on what I was looking for and the price range needed. Lonnie Overby Catonsville BMW was the only one who answered my questions directly and in a timely manner and made great suggestions and knew his inventory. Key attributes. He and the dealership also worked with me since I was from Harford county. Kudos to Jake the BMW Genius too, for coming all the way to my home for a follow up visit to highlight the features and benefits on the CPO bmw 550i I purchased!! Thanks, Phil

phil

Apr 10, 2016

I am a business professional and I don't have time to waste, I contacted several of the larger BMW dealers via email / web in the Baltimore Washington area on what I was looking for and the price range needed. Lonnie Overby Catonsville BMW was the only one who answered my questions directly and in a timely manner and made great suggestions and knew his inventory. Key attributes. He and the dealership also worked with me since I was from Harford county. Kudos to Jake the BMW Genius too, for coming all the way to my home for a follow up visit to highlight the features and benefits on the CPO bmw 550i I purchased!! Thanks,Phil

Bmw428xiOpenTop

Apr 8, 2016

Working with Brian was an absolute pleasure and completely effortless! We live in New England, so we began working with Brian by email and phone. He was extremely responsive...responding to all emails and calls within an hour or two, if not minutes. After working through all of the details, we drove down to purchase a 4 series convertible from Brian .... And once we arrived, the process to finalize the transaction and get back on the road couldn't have been smoother. He had everything ready, was flexible on some last minute adjustments we wanted to make, and did everything with a smile We could have easily purchased from multiple dealerships in New England, but Brian's prompt responses, smooth communication, aggressive and straight forward pricing led us to purchase from him. We are in the market for another car and will absolutely continue to work with him to find it. Work with Brian... You'll be taken care of.

Mina2016

Apr 6, 2016

Benn Edwards is very professional and he is very attentive to the customer. I had done some research on two vehicles "convertible 640series" for myself and for my daughter an X3. Benn listened and understood what are the important features for us, he reviewed with us the car options available and built on that but never pushed me to any unnecessary features. We received the utmost respect from him. I would also like to mention few other people from Catonsville BMW. And I would also like to take this opportunity to thank them. Mr. Michael Maloney the GM, thank you for making it an enjoyable experience for us, I am very pleased to meet you and do business with you! You really demonstrate leadership by example. Thank you to The finance division from Manny El Baltimy to Larry Cash, they were thorough, quick and easy! Last but not least, thank you to The Technology team Jake and Becky you two are so young and so smart, so knowledgeable but humble and patients, they simplified and provided my phase 1 training & I plan on revisiting with them for additional training sessions. I loved working with all of these wonderful people from Catonsville BMW. I will come back again, with no hesitation, and will recommend to family & friends! Thank you very much you have exceeded our expectations!

carmelakc

Apr 5, 2016

As an out-of-state prospect, I worked closely with Lonnie Overby communicating over the phone and via email frequently trying to locate the exact car that I wanted. He was the most helpful Client Advisor that went above and beyond out of probably 10 different ones I was in contact with; gave me his full attention acknowledging I was a serious buyer that just couldn't walk in to look at the cars in person and send me detailed window stickers from the cars I was comparing and followed up diligently offering additional assistance as needed.I ended up custom ordering exactly what I wanted with the help of a local dealer as nobody nationwide seemed to have a car with every detail I was looking for but if I had gone with a new car currently in stock, I would have gone with Lonnie and BMW of Catonsville without any hesitation.

Mina2016

Apr 5, 2016

Benn Edwards is very professional and he is very attentive to the customer. I had done some research on two vehicles "convertible 640series" for myself and for my daughter an X3. Benn listened and understood what are the important features for us, he reviewed with us the car options available and built on that but never pushed me to any unnecessary features. We received the utmost respect from him. I would also like to mention few other people from Catonsville BMW. And I would also like to take this opportunity to thank them. Mr. Michael Maloney the GM, thank you for making it an enjoyable experience for us, I am very pleased to meet you and do business with you! You really demonstrate leadership by example. Thank you to The finance division from Manny El Baltimy to Larry Cash, they were thorough, quick and easy! Last but not least, thank you to The Technology team Jake and Becky you two are so young and so smart, so knowledgeable but humble and patients, they simplified and provided my phase 1 training & I plan on revisiting with them for additional training sessions. I loved working with all of these wonderful people from Catonsville BMW. I will come back again, with no hesitation, and will recommend to family & friends!Thank you very much you have exceeded our expectations!

MR.T

Apr 5, 2016

Met with Benn Edwards. Very Professional and knowledgeable, answered all questions with alacrity and obvious honesty. Only Sales Advisor to work with at this location for a truly satisfying and rewarding experience.

Helen Witt

Apr 4, 2016

I had the best car buying experience ever at BMW of Catonsville. Both Manny El Baltimy and Lonnie Overby treated me with the utmost respect and courtesy. I would highly recommend BMW of Catonsville to anyone looking to buy a BMW. I would rate this as a place that provided superior service through the entire experience.

Jie Ding

Apr 1, 2016

Joe Feng is the reason I go there. He is a true professional!

Mrs.H of Silver Spring

Apr 1, 2016

LOVE this Dealership! I recieved great service when my BMW needed a minor repair. I drove in and the fast and friendly staff sent me right out with a nice, clean loaner. Will definitely recommend them to friends.

JenjenG

Apr 1, 2016

My interaction with both Gentlemen was amazing and no "BS" or sales pitches. They are both professional, highly knowledgeable of the brand and BMW fleet! From beginning to end I received the utmost respect. Sam, at finance, was quick and easy! I loved all of these guys because they were respectful of my time yet they thoroughly answered my questions. I will go back again with no hesitation!

JMJack

Mar 31, 2016

I can't put into words how happy I am with my experience at BMW of Catonsville. Benn Edwards is amazing. He got me exactly what I wanted at a price I was willing to pay. He made the entire experience just perfect. Every staff member that I came across treated us like kings. I admit, I love the "art of car buying"....this experience with Benn was the easiest and the best. I know I'll drive my 328i for years....but when I get the itch for a new car....ill be back to Benn at BMW of Catonsville.

Joey Wong

Mar 31, 2016

Got my 435 convertible two weeks ago. The buying experience was so pleasant. The staffs are friendly and very helpful. They really know their BMW well and inform me all the details of the car. Garry was so awesome and you can totally feel that he put his customers first in his priority. He was very helpful ensuring that had a fair deal and follow up very thoroughly after the sale ensuring I am totally satisfied with the car. Did I mention Jake, the BMW genius? Oh my god, he know the car so well and teh walk through was so detail showing me all the features that I need to know. He know his customers (i had a 2009 335i) so he focused on the new features of "what is new". I feel like I made some new friends there, and the "bonus" is a great BMW435i. Totally worth me driving 200 mile from New Jersey to Maryland for this car.

jmjackowski

Mar 31, 2016

I can't put into words how happy I am with my experience at BMW of Catonsville. Benn Edwards is amazing. He got me exactly what I wanted at a price I was willing to pay. He made the entire experience just perfect. Every staff member that I came across treated us like kings. I admit, I love the "art of car buying"....this experience with Benn was the easiest and the best. I know I'll drive my 328i for years....but when I get the itch for a new car....ill be back to Benn at BMW of Catonsville.

Mrs.H of Silver Spring

Mar 31, 2016

Called my salesman Lonnie Overby about a minor issue with my car and he told me to bring it right in. I was greeted by courteous and friendly staff who got my out of my car and right into a nice, new loaner. When I got my car back it was shining like new! I was thrilled and the repair was done to perfection. Would definitely recommend to other BMW owners. BMW of Catonsville is great.

Brittany

Mar 17, 2016

Lonnie made buying a BMW as easy as booking a vacation with an agent. When I arrived at BMW, doubting they could help me, Lonnie greeted me at the door. I immediately told Lonnie my wish list as far as payments and warranties. Then I told him to do the best he could do with the information. I informed him I wasn't looking for any bells and whistles. I just wanted to get out of my old BMW and get into something with a better warranty. As he was talking to me, I was never a believer. He told me I am going to get you a 5 series, it will be in budget, and we will take care of your trade situation ( upside down balance). I spent about 20 minutes with Lonnie and I had to leave to get to work. After leaving, he contacted me about 20 minutes later and stated you can pick your car up when you get off work. Then he stated you have to talk to the finance manager before you can take the car. At that time I was thinking here we go with a good old fashioned bait and switch. When I arrived at BMW, Lonnie instructed me to clean out my old car and put my items in my new car. At the time, I refused. I told Lonnie I want to talk payments and warranty options. Lonnie stated we already talked about that and nothing has changed. He stated everything you requested is taken care of in this car deal. I still was not a believer. Then, I spoke with the finance manager. He basically wanted to know if I wanted to get GAP coverage and tire coverage for about $30 per month. Still stuck in a daze, I began to come alive. I am the queen of killing tires. So I welcomed the extra coverage. Then he informed me that the maintenance I choose will cover scheduled maintenance. The warranty cover repairs. Then he stated by the way, if you don't want the BMW credit card we willing be sending you, you don't have to keep it. After that, I was out the door. No money out of pocket. And the bmw that was discussed earlier that day was upgraded to one with navigation at no additional fee. I still couldn't believe it. And the only reason I tried my luck with BMW is because places like Dodge and Toyota were trying to get me to buy vehicles at the price of a BMW. I bought my last BMW at a non BMW dealer. Unbeknownst to me, the warranties and maintenance plans provided by BMW on their certified vehicles far surpass any warranty I've ever had on a vehicle, including a new vehicle. I have never in my life heard of a warranty on tires from a luxury car dealer.

Jackso 46

Mar 17, 2016

Garry Leonce and the team at Catonsville do understand and apply customer focus from beginning to conclusion of the deal.I am very happy with my X6

Gary Richter

Mar 6, 2016

Benn Edwards did an awesome job at helping me find the car that I wanted. He was very patient with my requests and worked very hard to get the car into my hands. The BMW staff at Catonsville was also very knowledgeable and helpful to say the least. I would definitely recommend this dealership and Benn Edwards to anyone looking to buy a BMW.

750iNewOwner

Mar 4, 2016

I've never owned a BMW before. I am (or was in the past) a die-hard Lexus fan. I recently purchased a new 2016 750I BMW from BMW of Catonsville. Let me start by saying I love this car. Each time I drive the car, my decision to purchase this vehicle is re-inforced. Mr. Venol Burk was my salesperson. I highly recommend Venol to anyone interested in purchasing a BMW. I met Venol 2 years ago when I made my first visit to this dealership to inquire about the 7 Series. The number of test drives, questions, phone calls and follow-up visits over the last 2 years are too enormous to count. I never met someone with such great patience. Each time I spoke with Venol, he treated me as though I was his most important customer. 2 years later, I finally decided to pull the trigger. My decision to purchase from BMW of Catonsville was an easy decision. Although the price for the car was competitive my decision to purchase from this dealership was primarily based on the service and professionalism shown by Venol and BMW of Catonsville over the last 2 years. Thanks Venol and BMW of Catonsville for making this experience as enjoyable as the car itself.

Eleanor Conyers

Mar 4, 2016

I can't say enough good things about Service Advisor Cindy Hahn . The Service was excellent and I am so pleased. She went above and beyond. Thanks Cindy.

MacDaddy

Mar 4, 2016

I went to BMW of Catonsville to get my car serviced. After the service was completed, I decided to upgrade my BMW. I left the dealership with the car that I wanted and the sales and service teams are the Best. Thank you Lonnie Overby !

Macdaddy

Mar 4, 2016

I went to BMW of Catonsville to get my BMW serviced. The staff was friendly and my car was ready as promised. While walking around the parking lot, I decided to trade my 7 series and upgrade to a new model 7 series. Lonnie Overby from sales was the BEST. He was very courteous and professional and I left the dealership with a smile on my face. Thank you BMW of Catonsville team.

NewBMWOwner

Mar 3, 2016

I've never owned a BMW before. I am (or was in the past) a die-hard Lexus fan. I recently purchased a new 2016 750I BMW from BMW of Catonsville. Let me start by saying I love this car. Each time I drive the car, my decision to purchase this vehicle is re-inforced. Mr. Venol Burk was my salesperson. I highly recommend Venol to anyone interested in purchasing a BMW. I met Venol 2 years ago when I made my first visit to this dealership to inquire about the 7 Series. The number of test drives, questions, phone calls and follow-up visits over the last 2 years are too enormous to count. I never met someone with such great patience. Each time I spoke with Venol, he treated me as though I was his most important customer. 2 years later, I finally decided to pull the trigger. My decision to purchase from BMW of Catonsville was an easy decision. Although the price for the car was competitive my decision to purchase from this dealership was primarily based on the service and professionalism shown by Venol and BMW of Catonsville over the last 2 years. Thanks Venol and BMW of Catonsville for making this experience as enjoyable as the car itself.

Repeat Customer

Mar 3, 2016

This was my 2nd time dealing with Benn Edwards. I called him a few days earlier and explained what I was looking for and he followed up with a phone call the next day and told me he had the vehicle I was interested in. On arrival to the dealership he laid out my choices and provided ample time for me to review, ask questions, etc. I drove home with the vehicle that night, probably kept him a bit late. As a Client Advisor (Salesperson) Benn is unique because he's not pushy and as demonstrated during our 1st encounter he places the need of the customer (My Wife then) above making a sale. Thanks again Benn, you rock!!

Dantae

Mar 2, 2016

I would definitely purchase, user for service or any of my future BMW needs..

rach

Feb 29, 2016

I went to BMW of Catonsville and it was an awesome experience. When I arrived for my appointment I was greeted right away by the friendly staff. My salesperson was called right away. After meeting Joe Rivera I knew he had my best interest. We sat down and he listened to what I wanted. He asked the necessary questions and finally I was able to drive out of there with a car. Joe and the rest of the staff was fantastic.

Dr. Cange

Feb 27, 2016

After months of going back and forth to different dealers; Venol convinced me to purchase my BMW of Catonsville My experience was phenomenal. I must say, Venol was very persistent and patient. I appreciated his patient and more importantly his professionalism. He is an exceptional salesman. He is knowledgeable, patient, caring and not aggressive. I highly recommend him to anyone in the market. Also, I must comment on Jake Lipman(genius). He was punctual, knowledgeable about the car. Overall, the experience was exceptional!

New EV

Feb 27, 2016

Lonnie was a great salesperson. He helped me pick out a vehicle that suits my lifestyle. The environment is very welcoming and also child friendly - which was a big help. I highly recommend Lonnie to anyone who is looking for a BMW.

F. Wilson

Feb 24, 2016

My experience with BMW of Catonsville was outstanding! Lonnie who was my client advisor (salesman) was phenomenal! His calm demeanor and non-intrusive style while being very detailed about all the features of the car made my experience stressless and worthwhile! And on top of that, he worked to make sure I got my 528i Xdrive at the price I wanted without haggling back and forth! I had no idea I would be walking out the dealership with a car! Thanks Lonnie, I appreciate all the help you gave me and for making my first BMW car buying experience a good one!

Wilson528i

Feb 23, 2016

My experience with BMW of Catonsville was outstanding! Lonnie who was my client advisor (salesman) was phenomenal! His calm demeanor and non-intrusive style while being very detailed and knowledgeable about all the features of the car made my experience stressless and worthwhile! I walked into the dealership prepared to be pressured to buy a car and that never happened. Lonnie was just the opposite. And on top of that, he worked to make sure I got my CPO 528i Xdrive at the price I wanted without haggling back and forth! I had no idea I would be walking out the dealership with a car! Thanks Lonnie, I appreciate all the help you gave me and for making my first BMW car buying experience a good one! I recommend anyone looking for a BMW to visit BMW of Catonsville. Lonnie, the Manager and the Finance Advisor were wonderful to work with!

Anthony

Feb 20, 2016

Venol was great. I was not in the market for a BMW but went to the dealership with a friend. After meeting Venol, I agreed to a test drive a 328xi. Wow, the car blew me away and I bought it the next weekend. The prices at Catonsville BMW were the most competitive and the car-buying experience was pretty simple. I highly recommend them.

Tem2107

Feb 18, 2016

I worked with Joe Rivera and Lonnie Overby to find the perfect car for me. They were both very professional and extremely helpful and patient. It was a great experience at BMW of Catonsville.Tem. A

Lynette

Feb 17, 2016

Lonnie Overby was very helpful and agreeable in assisting me in finding a vehicle in my unexpected search to replace my previous vehicle. The staff at BMW of Catonsville were all courteous and pleasant and they were able to get me into another vehicle in no time. I would definitely recommend this dealership to my friends and family.

TIffany (did not get a car from here)

Feb 16, 2016

So after going to the dealership and because I do not like to deal with the hassle I was upfront about any car financing issues, had two cars in my name one for my daughter I wanted to stay that way and so I figured I don't like dealerships anyway they have 30 minutes to tell me what I need to know about financing because I am determined to buy a car today and this was the first stop of 3. Before I went any step further I wanted to make sure financing was fine before I wasted two to three hours in a dealership. They told me everything was fine I was able to get the car note pricing I wanted and I could practically take what I wanted from the old car that I was trading in. So you think OK, this is it, I am about to get a new car, nope after embarrassingly preparing to get things from the old car I am told no financing................. They had me test drive, appraise old vehicle and sit there telling me everything was a go for over three hours.................I specifically asked for this information to be taken care of first, why waste my time or yours..why does it take you three hours to tell me this........ I have financed vehicles with a number of companies who extend future offers at better finance rates and I mentioned that one of their finance companies offered that to me. However, they pulled my credit THREE times, presented it to the SAME company twice only hurting my score further with all of the inquiries. They pulled it for Ally bank twice, not sure why, if Larry would call me back and discuss this maybe I would understand. and the other was for capitol one who I was already preapproved with prior. Looking at the list of companies they work with I could have told him who to present my info to and I had not done this for 27 years like they have. So of course I had to go somewhere else the SAME NIGHT and purchase a vehicle and it took me half the time, I saw the credit report from that other car dealership and they told me whoever pulled your credit today three different times and twice for the same lender is ruining your scores, which is how I know how badly they ruined my credit with those inquiries all in one day. WHO DOES THAT, it was like they were making sure I could not go to another dealership and purchase a car.

Tiffany from SCORPION

Feb 16, 2016

I went to the dealership really not knowing what I wanted, I had a price range car note in mind and that was all I had. Lonnie took that information into consideration and showed me exactly what I needed and now what I know I wanted. He was helpful, kind and patient. He returned my calls, answered my questions and helped to resolve my issues when buying. I normally have a bit of attitude when I go to dealerships because I expect the bull, but in this case, I got exactly what I asked for, without the hassle. Lonnie made the car buying experience easy.

Valerie

Feb 15, 2016

I wanted to purchase a used BMW as a secondary car. I had previously went to a few big name dealerships and was not satisfied with the knowledge of the salesman nor the customer service. I decided to go to a BMW dealership expecting a hassle and pressure of purchasing a vehicle. I was ecstatic when I called BMW of Catonsville and spoke to Lonnie. He was professional, polite, and did not pressure me into buying a car. He wanted to make sure that the vehicle I selected met my needs and price range. Lonnie went out of his way to answer any questions I had, go over features of the vehicle with me, and stayed in contact even after my purchase. My experience of going BMW of Catonsville was a great one due to Lonnie and I highly recommend this location. From the salesman to the finance department, each unit went out their way to accommodate my needs to make sure I was happy with my purchase

Valerie

Feb 13, 2016

I wanted to purchase a used BMW as a secondary car. I had previously went to a few big name dealerships and was not satisfied with the knowledge of the salesman nor the customer service. I decided to go to a BMW dealership expecting a hassle and pressure of purchasing a vehicle. I was ecstatic when I called BMW of Catonsville and spoke to Lonnie. He was professional, polite, and did not pressure me into buying a car. He wanted to make sure that the vehicle I selected met my needs and price range. Lonnie went out of his way to answer any questions I had, go over features of the vehicle with me, and stayed in contact even after my purchase. My experience of going BMW of Catonsville was a great one due to Lonnie and I highly recommend this location. From the salesman to the finance department, each unit went out their way to accommodate my needs to make sure I was happy with my purchase.

Valerie

Feb 13, 2016

I wanted to purchase a used BMW as a secondary car. I had previously went to a few big name dealerships and was not satisfied with the knowledge of the salesman nor the customer service. I decided to go to a BMW dealership expecting a hassle and pressure of purchasing a vehicle. I was ecstatic when I called BMW of Catonsville and spoke to Lonnie. He was professional, polite, and did not pressure me into buying a car. He wanted to make sure that the vehicle I selected met my needs and price range. Lonnie went out of his way to answer any questions I had, go over features of the vehicle with me, and stayed in contact even after my purchase. My experience of going BMW of Catonsville was a great one due to Lonnie and I highly recommend this location. From the salesman to the finance department, each unit went out their way to accommodate my needs to make sure I was happy with my purchase.

Helen Grieve

Feb 2, 2016

Lonnie was so great at returning all my phone calls and emails, and questions. He really listened to what I wanted. And paid close attention to what vehicle made me feel comfortable to drive. Did not rush me he really took his time. Thank you Lonnie Overby for all your help

Helen

Feb 2, 2016

I was very pleased with the sale man Lonnie Overby. He was patient , and really listened to what I wanted in a car. Took his time made sure all questions were answered. When I emailed him or called he responded quickly. Thank you again Lonnie Overby for all your help and hard work

Lakiya95

Jan 31, 2016

Joe rivera is a really great sales person!! He planned everything out for me and showed me what it was that I was dealing with. He was very patient with me and he made sure that I wasn't going for the wrong car : ) I appreciate everything he did for me while helping me find my car because I am truly satisfied !

Q Hopps

Jan 30, 2016

After having an issue with my car for a second time in a month I decided to trade in my car. Joe Rivera was my sales agent and he was excellent. He explained to me in depth how much car I could afford. After finding a car in stock that would best suit my needs, I went on a test drive. By the time I returned, I was sold. I left the dealership with my new car. No oversell. No pushy salesman. Perfect experience. My next BMW will come from Catonsville BMW.

Gordon

Jan 30, 2016

I had a great experience with my salesman, Ben Edwards!I saw a car I was interested in test driving and he knew every aspect of the car. I returned 4 hours later and bought the car. A 2014 Mini Clubman. This is the 5th car I have purchased from this dealership.

Q. Hopps

Jan 30, 2016

After having an issue with my car for a second time in a month I decided to trade in my car. Joe Rivera was my sales agent and he was excellent. He explained to me in depth how much car I could afford. After finding a car in stock that would best suit my needs, I went on a test drive. By the time I returned, I was sold. I left the dealership with my new car. No oversell. No pushy salesman. Perfect experience. My next BMW will come from Catonsville BMW.

Rhonda801

Jan 25, 2016

Benn Edwards was great!! He kept me informed throughout the entire process. He answered all my questions in a timely manner. I could not have had a better Advisor.

shambmw

Jan 20, 2016

I had an idea of what I wanted... it was either an X1 or X3. I visited the showroom and met Benn. He was helpful in answering my questions and getting me some information I didn't feel like looking up myself. The next time I visited, Benn was busy.. instead of waiting, he had one of his colleagues help me and take me on a test drive. I thought that was really cool, considering they work on commission, they still act as a team!The paperwork was easy, Benn & Sam were very organized. They helped me with getting the right insurance as well. The last part of the process was the best... taking delivery and spending time with the "Genius". A younger gentleman named Jake walked me though the ins and outs of my new X1. He paired my phone, showed me all the features, AND gave me his cell and told me to call or text if I ever had questions.A great experience overall, centered around customer service and never "sales-y".

sterrico

Jan 18, 2016

My salesman (Benn Edwards) was great. I custom ordered a new BMW M4 from his. The experience was wonderful. I am very happy with my salesman and would recommend him to anyone in the market. The price I got was awesome and the entire experience was great. Highly recommend Benn and the Sales Manager Sigis. Highly recommended.

Sterrico

Jan 18, 2016

I custom ordered my M4 from this dealership. My CA was great to deal with. For reasons outside of his control my vehicle was delayed in production which caused me to miss out on some rebates available. Again this was outside of my CA's and dealership control. Slight issue with the financing in that I was overcharged but dealer corrected the issue to my satisfaction. I would recommend this dealership to others in the market.

Love my Red BMW!

Jan 15, 2016

I came in for a quick look around with my adult daughter, whose car was rapidly failing. Between the two of us, we have had all three of the Japanese luxury-brand cars, so I was pretty doubtful about switching to a European brand. However, we both fell in love with the BMW brand and bought a late-model 328i x-drive the very same day. Love its handling, speed, and precision. Thank you, Kouresh, for taking care of us and ensuring we had a great sales experience!

George Y T

Jan 14, 2016

Joe was very easy to work with. Easy going, comfortable experience - feelings I don't usually associate with car dealerships in general. Just like with any dealership, do your research on options and prices prior. That can determine how you'll feel about the transaction.

Jason B

Jan 14, 2016

Purchased a 2016 428xi Gran Coupe 4 door for my wife's 40th birthday last September using the USAA Car Buying program and could not have been happier with this dealership and my salesman, Kouroush Nadali. I had done all my research and was in discussions with two other dealerships which did not participate in the USAA program but time and time again, BMW of Catonsville had the best deal hands down (in fact, one of the dealers said he didn't believe me when I told him the price). When I called them to inquire about a 2015 model, Kouroush informed me that he could secure a 2016 model that had everything my wife was looking for in time for her birthday. I went down to see him, he provided me an overview of the model changes for 2016, showed me the numbers and the deal was done. The car arrived on schedule and I had one very happy wife. As I told Kouroush when I left, he was the difference in the sale. I would recommend this dealership and this salesman to anyone interested in owning a new or used BMW, and that is coming from someone who lives 3 miles from BMW of Bel Air.

Mike F.

Jan 14, 2016

Kourash Nadali introduced himself as I was looking for one of several 2011 certified 328i XDrives I had seen on their website. He directed me to one that was essentially pristine with every available option for that year. We agreed on a price, worked up the paperwork and I drove out. There was a small scratch and one service item to be addressed and Kourash scheduled the appointment and followed up before and after. In the year since I purchased the car he has checked in several times to be sure I continue to be satisfied. I highly recommend Kourash as a sincere professional who will work hard to meet your needs. BMW of Catonsville has been a great example of a high quality, customer-oriented dealership.

AChans

Jan 14, 2016

I shopped around for a BMW at a few different BMW dealerships and this was by far the best experience. The staff was professional and the selection was very good. I would strongly recommend you buy from BMW of Catonsville. Ask for Lonnie.

Mike 328 xi

Jan 13, 2016

I would tell anybody that's looking to buy a used or new bmw to check out Kourosh Nadali at BMW of Catonsville.He was very helpful,knowledgeable and committed to finding me the best deal for the money.No over selling. Just honest to goodness businessmen. So save yourself the trouble of driving all over town and wasting your gas, because the best deal is at BMW of Catonsville. Ask for Kourosh Nadali.

George Y T

Jan 12, 2016

Depending on a vibe, you can have a very tense and not very easygoing experience especially at premium product dealerships. With Joe, it was nothing like that. I really like when salespeople allow customers to study the product with all of its pros and cons and then let the customer decide whether they want the product or not. This approach helps reduce the whole pressure of buying a new car and helps eliminate later "surprises" about your purchased car. I feel that Joe was supportive and helpful. He kept updating me with messages and pictures as the car was being prepared. As with any dealership, It's a good idea to have the internet on your side by learning as much as possible about the product and pricing prior to visiting the dealer. That can determine how you feel when it comes to price negotiation. Overall, a positive experience at BMW of Catonsville!

FM

Jan 12, 2016

Benn Edwards helped us Purchase our new BMWi3. He was very courteous and helped us in every way for the transaction to go smoothly. We were so pleased with the service and care we received that we have decided to purchase our next vehicle from them.

Rob

Jan 9, 2016

This was my second time working with Lonnie, first was at the Silver Spring location. I decided to work with Lonnie on my second lease because of his excellent customer service, no pressure/direct style and easy to relate to. I will diffinately be looking him up in 3 years for my 3rd BMW!

bmwdriver1

Jan 6, 2016

When I went shopping for my next vehicle, I wasn't sure exactly which vehicle I wanted. Brian was so patient and helpful. I ended up with the right vehicle at a great price. I highly recommend him for your next BMW purchase!

Valerie

Jan 4, 2016

I worked with Joe Riviera who is one of the best- - extremely patient and knowledgeable and, everything he said was 100% reliable - -as I moved from looking at a 2015, to a new 2016 and changed my mind along the way more than once. We built my perfect car together and could not be happier with the results and price.

T. Sinkler

Jan 3, 2016

My client advisor, Mr. Lonnie Overby, was very knowledgeable of every single vehicle that I had a question about. He was very patient with me and walked me through the different packages that each car had to offer. Mr. Overby provided me with SUPERIOR service. If you're buying a new car, Mr. Overby is your top notch advisor. Thank you so much Mr. Overby!!

TSinkler

Jan 3, 2016

Buying my new car was an experience I will never forget. I received impeccable customer service from the moment I walked in the door. My client advisor, Mr. Lonnie Overby, continued to provide me with impeccable service from the moment I sat at his desk until I left the dealership. He was very patient, friendly, professional and knowledgeable. Once I received my new car, I was given time to get acclimated to my new car before I pulled off of the lot. I will definitely go back when I decide to upgrade ;-) I love my Ultimate Driving Machine!!

BigWalt

Dec 31, 2015

It's a no brainer. If you are treated well, or treated badly, you want to spread the word. I was treated very well and I just want to let others know that this team is the best. I was able to transition from a lease of my 335 to owning it. Outside of the length of the experience the overall experience was excellent.These guys know their stuff.

Scott K.

Dec 27, 2015

Mr. K. Nadali was very friendly, polite and courteous. Often times you find client advisors/sales managers pushy and arrogant. Kourosh was very attentive to my needs and listened to my concerns. Hats off to stress free transaction. I would recommend Mr. Nadali to everyone who seeks to purchase a new/used BMW. Mr. Nadali was forthcoming with information concerning my purchase. A++ to Mr. Nadali.

jayfischettikellerwilliamsrealtor

Dec 23, 2015

My salesman at BMW of Catonsville was Lonnie Overby. He was AWESOME. Being in sales myself I really appreciate other professionals like Lonnie. He took his time with me, was very knowledgeable about the car I bought. He explained everything . He was not pushy at all. My previous dealing with car salesman were they were just trying to make a sale., NOT Lonnie. It was clear he was just trying to help me . I would STRONGLY suggest calling him if you are in the market to buy a BMW. I am sure he will take great care of you ...Jay Fischetti

Khang

Dec 23, 2015

I visited BMW of Cantonsville on 23 Dec 2015 to test drive the 2010 Lexus GS350 AWD. I am privilege to have met and work with Lonnie Overby on the sale of this vehicle. Even though he is not familar with the Lexus brand, he took his time to explain and answer all my questions. As previous onwer of Porsche, Acura vehicles and dealing with salesperson from these dealership, Mr. Overby is by far the best salesperson I have dealt with. I would highly recommend him if you are shopping for a new/used vehicles at BMW of Catonsville.

Mike T

Dec 22, 2015

Bought car from out of state. Benn Edwards was my salesman,totally worth a phone call. Would call him again in a New York minute. If you are two hours away, it's worth the ride. MT

BMW Lover

Dec 21, 2015

Had a great buying experience at Catonsville BMW. Benn Edwards was ajoy to deal with. We selected, negotiated a price, and completed the financing process in approximately 1 hour! Unbelievable! If you are interested in purchasing a new or previously owned BMW, contact Benn Edwards at Catonsville BMW and you will not be disappointed in the professionalism that you will encounter.

Karan

Dec 20, 2015

This is our second purchase at BMW of Catonsville and definitely won't be our last. The customer service provided by our salesman Joe Rivera is unmatched by any dealer we've dealt with thus far. No one else will work as hard as Joe towards making sure you are satisfied with the purchasing experience. I have no hesitation recommending friends, family, and anyone else interested in purchasing a BMW to work with Joe. He is incredibly helpful, knowledgeable and we never once felt pressured towards making a purchase. We have had our other vehicle routinely serviced at this dealership and had nothing but positive experiences there as well. Mel Cuesta in the service department has always been accommodating, responsive and easy to reach.

TF

Dec 19, 2015

The whole buying experience was one of the best car-buying experiences I have ever had. Used Costco Buying Service. Our salesman was Venol Burke, and I would highly recommend him. All promises were met, no pressure or gimmicky tactics. Straight-forward and honest. The "Genius" program is a great way to get new car buyers familiar with the large amount of features and technologies in these excellent BMW cars.

Lisa21

Dec 19, 2015

I have been looking for a car for months now didn't want the hassle of a used car and I didn't wanna pay a huge car note. I called the dealership and I spoke to Mr Lonnie he was very helpful. I came in he made me feel comfortable and got the deal done for me. I will only shop with him and Bmw of Catonsville. Awesome Christmas gift

malattar

Dec 19, 2015

I chose BMW Catosnville because it was close to where I live. I'm glad you can review the inventory prior to going in. Also the ability to compare to other BMW dealers in Maryland, the Catonsville dealership stands out with great selection and reasonable pricing (compared to the one in Towson). Overall extremely knowledgeable and helpful staff. Justin was awesome, he explained all the features and answered all my questions. Manny was friendly and great to work with. Larry Cash made paperwork and loan application quick and painless. Not to mention, the car model and options I wanted was not in stock, I had viewed the car I wanted at a different dealership online. They were able to bring me that exact car from the other dealer within a couple of days! Over all, my car buying process was smooth and pleasant. I am very happy I chose this dealership.

Lamont Smith

Dec 16, 2015

Gary Leonce is the man to see, he did an excellent job walking me through the process, great establishment very friendly and professional people from the top too the bottom. I also want to say thanks to the tech Jake Lipman

ECTalo2020

Dec 16, 2015

Lonnie Overby (sales) & Larry Cash (finance) were wonderful to work with on the purchase of my new 328iX GT. Lonnie was straightforward, thorough and professional during the sales process; a pleasure to work with. Larry made the financing and paperwork an easy and quick process. He went over everything clear & concise. Everyone I came across in the dealership were professional and helpful with any questions I had. Jake from BMW "Genius" was helpful going over the technical aspects of the car. The car was delivered clean and already to go.

akis123

Dec 12, 2015

I am writing these words to congratulate your dealership for the outstanding service i have received through my numerous transactions . Everyone on your staff especially your associates Joe Rivera, Sam choi and Mel Cuesta had made me feel very comfortable secure and confident while either servicing my BMW, purchasing a vehicle or recently while building & leasing my new M4. I have purchased 2 vehicles in the past as well and these guys had been instrumental to an overall outstanding experience so far. Cheers to you guys and to many more BMWs for me in the future !

KingGeorge525i

Dec 6, 2015

Enough cannot be said about Joe Rivera. He made our BMW purchase experience very easy and enjoyable. We spoke with Joe many times over the week about a 525i we saw on-line. Joe contacted me shortly after I made the inquiry and we negotiated an excellent price. We drove several hours to Cantonsville and finally met Joe. He had the car detailed and ready for us to take delivery. After a little more negotiation, we settled on the car. Joe introduced us to Sam Choi, the Finance Manager and Jake Lipman, the "Genius". Again two outstanding individuals that made our BMW experience outstanding! Sam worked with us and got us an excellent rate. Jake showed us the many features of our 525i, that I am still trying to remember. It all points back to Joe Rivera. He is the best car sales man I have ever dealt with. I will buy my next BMW from Joe and from BMW of Catonsville. - Thanks JOE!!

KingGeorge525i

Dec 6, 2015

Enough cannot be said about Joe Rivera. He made our BMW purchase experience very easy and enjoyable. We spoke with Joe many times over the week about a 525i we saw on-line. Joe contacted me shortly after I made the inquiry and we negotiated an excellent price. We drove several hours to Cantonsville and finally met Joe. He had the car detailed and ready for us to take delivery. After a little more negotiation, we settled on the car. Joe introduced us to Sam Choi, the Finance Manager and Jake Lipman, the "Genius". Again two outstanding individuals that made our BMW experience outstanding! Sam worked with us and got us an excellent rate. Jake showed us the many features of our 525i, that I am still trying to remember. It all points back to Joe Rivera. He is the best car sales man I have ever dealt with. I will buy my next BMW from Joe and from BMW of Catonsville. - Thanks JOE!!

Wendy6258

Dec 2, 2015

Just purchased my first BMW (the BMW X5) and I absolutely love the car. Joe Rivera was our sales representative and he was such a pleasure to work with, easy to talk to and very knowledgable. I have always found buying a car a stressful and sometime challenging experience, but working with Joe was the complete opposite. It was a wonderful car-buying experience. Thanks Joe!

DarrenP

Dec 1, 2015

Joe Rivera made my M4 purchase easy and enjoyable. When I picked the car up the staff went over every inch of the car to ensure I understood everything about the car. I definately recommend BMW of Catonsville and Josh Rivera if you plan on purchasing a new or used BMW.

airmax95

Dec 1, 2015

I drove 5 hours to purchase my x5m about a week ago from Lonnie Overby and Larry Cash in finance. Lonnie was very helpful and very thorough throughout the whole process. Larry was great to deal with over the phone making sure everything got done the way I wanted. I have dealt with many BMW dealerships and this particular dealership was professional and I felt made sure the car was clean and perfect before it was delivered.

yassir

Nov 30, 2015

Awesome dealership. Smooth transaction. Joe has been very helpful and very knowledgeable. We leased a BMW i3 and we couldn't be happier with the car, with the friendly staff, and specifically Joe Rivera, who helped us get through the process in an easy manner.

Doctorroe

Nov 30, 2015

I have 4 BMW purchases from BMW of Catonsville. I have probably touched every department within the dealership from service to financing to sales to customer support and follow-up. I am 100% satisfied in all my experiences with this dealership. The sales group interaction with Joe Rivera could not be better. His dedication to keeping me informed on the new technology as well as what is being offered as a CPO, keeps me wanting to buy additional cars. The service department interaction with my service writer, Ricky, gives me that personal touch knowing that he is like a doctor with *knowledge* of my cars, what was done with them in the past, and how that relates to the current service requirement. I have proudly recommended the dealership to family members and will continue to do so.

jdigiacinto

Nov 28, 2015

This is my 5th BMW and I have bought my last two from Manny and will be buying many more from him in the future. Lonnie did a great job with my delivery and Jake (the tech expert) was super patient with my questions. Sam in finance was also great to work with and I never felt pressured to purchase any extras, but rather listened to how my car would be used. No need to look any further for your next BMW!

JMH

Nov 25, 2015

While this is the sixth BMW my husband and I have purchased - it is our first time with BMW of Catonsville and Joe Rivera.One phone call with Joe convinced us to head over to the dealership. Joe is not only incredibly knowledgeable and helpful, but his sincerity, kindness, and honesty sealed the deal. From working with us on our trade and helping us pick the right car and options, to final pricing, delivery and amazing patience helping us understand all of the options and how to use them - Joe has us convinced that we will never go to anyone else when it's time to buy another car.Buying a car had never been easier or more pleasurable. I've heard car dealerships and sales people say that they want to treat you like friends and family and I never thought that I would have an experience quite so dramatic. I was wrong. Our experience with Joe and Catonsville couldn't have left us feeling any warmer or more satisfied. Anyone looking for a BMW should give Joe Rivera a call.

Milagros Sonnier

Nov 23, 2015

Thanks for having outstanding salesman (Joe Rivera), management, processing crew. My experience was Excellent, and I will recommend the Dealership to my relatives and friends. Thanks so much for their assistance and their performance was awesome.

BMW DIVA

Nov 20, 2015

I would like to thank LONNIE OVERBY for a job well done. Thank you for your patience and professionalism. The experience was an enjoyable one. May God continue to bless you.

Rick in WV

Nov 14, 2015

PURCHASED A CAR OVER THE INTERNET VIA SALESMAN Joe Rivera.....salesman was excellent to deal with and arranged a good deal and delivery process to my home. They worked hard to make sure I got the deal I wanted. Highly recommend them.

yassirusa

Nov 12, 2015

Joe Rivera was very helpful and got us what I think is really a good lease deal. He's very knowledgeable and very honest, something many sales representatives are missing these days. I highly recommend Joe for anyone who's shopping for a new BMW.

Brian

Nov 3, 2015

Joe Rivera is like a friend I've known for years. Easy to deal with, trustworthy as anyone I've met, and he frankly redefines the whole buying process. Between the way he treated me, and the value I'm getting with my new X3, I heartily recommend!!

Nina lattimore

Oct 31, 2015

Ralph and Larry provided top notch service in the purchase of my new certified BMW. I asked for a particular color, Ralph researched, and when I arrive the car was there. Ralph was attentive and responsed via text and email. It was great working with Larry as well. He was provided great insight on finance

A C

Oct 27, 2015

Purchased a slightly pre enjoyed vehicle from this dealership on a Saturday. All staff was amazing, very accommodating and pleasant especially Lonnie my sales associate. Thanks for all the help!

fredhof

Oct 27, 2015

Between my Mom, Dad and wife, we had four BMWs in the family. We've been going to BMW of Catonsville for over a decade. Cindy Hahn has been our service advisor in all that time. She has done an excellent job of ensuring we got the work we needed done at a fair price. She has a very good way with people, and she goes the extra mile to communicate what we need to know, when we need to know it. Granted, when you take your vehicle to a dealer, you're going to pay more than if some independent mechanic does the work. But with BMW of Catonsville, when you get the work done, you know it's getting done right the first time. Which I cannot say has been my experience when I've used third party independents for anything more significant than an oil change or other basic maintenance work.

Bmw77

Oct 21, 2015

My experience at BMW of Catonsville was great! My client advisor, Benn Edwards worked with me to make sure that I got the car I wanted and the deal that was best for me. He made sure the car was detailed and ready to go once I arrived. There was no pressure from him and he made sure that all my needs were met. If you're looking to buy a BMW, go see Benn Edwards at BMW of Catonsville.

sguruswa

Oct 19, 2015

Just ask for Benn Edwards, the sales advisor. Worked with me to get the i3 REX at a great price that fit my budget. Awesome delivery experience, in and out of the dealership with the new car in less than a couple of hours.

Anthony

Oct 17, 2015

My experience at BMW of Catonsville 16 OCT 2015 was amazing. My Client advisor Earnest Bokro gave me a call that morning and he made sure that I got the car I wanted and the deal that was best for me. He made sure the car was detailed and ready to go once I arrived. There was no pressure from him and he made sure that all my needs were taken care of. If you're looking to buy a BMW, go see Earnest Bokro at BMW of Catonsville if your looking for good customer service.

Anthony

Oct 17, 2015

My experience at BMW of Catonsville 16 OCT 2015 was amazing. My Client advisor Earnest Bokro gave me a call that morning and he made sure that I got the car I wanted and the deal that was best for me. He made sure the car was detailed and ready to go once I arrived. There was no pressure from him and he made sure that all my needs were taken care of. If you're looking to buy a BMW, go see Earnest Bokro at BMW of Catonsville if your looking for good customer service. Sam Choi also did an excellent job with getting me a great financial deal.

Teresa D.

Oct 14, 2015

I would like to thank Lonnie Overby for my wonderful experience at BMW of Catonsville. His personal attention started with an email, and I received that same attention when I visited the dealership (even though he didn't know that I was coming!). Lonnie's customer care made it worth traveling from Pennsylvania! Thanks, Lonnie, for relieving me of the stress that can come with buying the ultimate machine! I appreciate you!

Teresa D.

Oct 14, 2015

I would like to thank Lonnie Overby for my wonderful experience at BMW of Catonsville. His personal attention started with an email, and I received that same attention when I visited the dealership (even though he didn't know that I was coming!). Lonnie's customer care made it worth traveling from Pennsylvania! Thanks, Lonnie, for relieving me of the stress that can come with buying the ultimate machine! I appreciate you!

Paresh Sanghavi

Oct 12, 2015

I worked with Ernest Bokro in Sales, Larry Cash, the finance guy , and Sigis, the sales manager to buy my new 5 series sedan. These guys were very courteous, responsive to my questions and needs and very thorough in explaining my choices. I was very happy with the process and would recommend any of my friends to consider BMW of Catonsville. Great team to work with!

gary b.

Oct 8, 2015

Go see Benn Edwards! I walked into the showroom 30 minutes before closing. I really wasn't sure if I was going to buy a car. I was looking around and Benn introduced himself to me and asked if I needed help. I said sure but I know you're closing in 30 minutes. He said whatever you need and however long it takes I am here to help you. We went for a test drive. Benn answered all of my questions. I never felt rushed or got the feeling they wanted to close. After meeting with the sales manager and the BMW "genius" Justin, I was so impressed with the level of knowledge and professionalism, I left with my new BMW! Thank you Benn Edwards and to the entire staff at BMW Catonsville!

JLopezMD

Sep 29, 2015

I purchased my first BMW from Drew Irechukwu at BMW of Catonsville. Drew was very patient with my evaluation and learning process and made sure that he found me a BMW with everything that I really wanted. I LOVE my BMW! Thanks Drew!

JLopezMD

Sep 29, 2015

I purchased my first BMW from Drew Irechukwu at BMW of Catonsville. Drew was very patient with my evaluation and learning process and made sure that he found me a BMW with everything that I really wanted. I LOVE my BMW! Thanks Drew!

Weins3598

Sep 19, 2015

My husband and I had a specific budget and a limited timeframe to buy a car. Lonnie worked with our budget and recommended the perfect car. The process was fast and efficient. I was driving away I my new car in about an hour!

Don L

Sep 15, 2015

I have never had such great experience from a dealer and want to thank Lonnie Oberby. Your exceptional at what you do and obviously know what you are selling inside and out. Thanks for taking time with me and showing me the details.of the 535i I bought . I love it and look forward to.working with you again.

MichaelRandallstown

Sep 8, 2015

Our Salesman Drew Irechukwu was extremely helpful with our selection as well as very knowledgeable about the product line.

EA

Sep 4, 2015

My overall experience at Catonsville dealership was awesome. I recently leased a brand new BMW within few hours thanks to a very professional client advisor Drew Irechukwu. Drew assisted me in identifying the vehicle I wanted and was helpful to get me a pretty good leasing deal.

GREGORY W

Sep 1, 2015

Mr. Leonce provided excellent service. He was attentive to my needs. He followed-up with phones calls and addressed my concerns. This is what I call excellent customer service.

Sunshine

Sep 1, 2015

I purchased my first BMW 325 in 1986 and knew then that I would not buy another brand of car. Of the eight that I have purchased since then, I was further reassured when Mr. Benn Edwards sold me my last three BMWs. He is highly praised for his kindness, patience and expertise in sales. I recommend him and the dealership to each person who is interested in the details of my experience and to those who admire my car. Benn and BMW employees have always taken care of my vehicle needs and have become friends. They are amazing people whom I admire and appreciate.

RG

Aug 31, 2015

Had a great experience dealing with sales agent Gary Leonce. Very professional and he had our best interest in mind instead of trying to get the most profit for himself. The process of getting our 2016 X5 spanned about a week including multiple visits, therefore I was concerned that doing my "due diligence" might be wearing thin on him and that he might be getting frustrated but he was there for us every time and gave us his unconditional attention. I will be requesting only his service the next BMW that I get from this dealership because he earned my trust. Thank you Gary for your great customer service!!!

Raza

Aug 30, 2015

This was my second car purchase at this dealership. Car buying process was quick and painless. Drew was very helpful, friendly and knowledgeable. He did an awesome job. I would recommend him to anyone looking to buy a BMW at this dealership.

Magster

Aug 28, 2015

My initial contact with BMW Catonsville was through the internet when I noticed the wide variety of BMWs that the dealership had in its inventory. Although I knew exactly what I wanted, having a wide variety helps in the selection process if one is not sure what model to choose. This is my second BMW 328IX and I am enjoying this one even more than the first one, which is saying a great deal. This is also my first time with leasing a car and I must say that everyone, especially Joe Feng, was very helpful in helping me weave through the process of leasing versus buying. Kudos should also go out to Gary, who was the first person to contact me from the dealership; Jerry, who was very instrumental in helping to finalize the deal; and Larry Cash, who flawlessly handled the completion of the paperwork needed in order for me to "take the car home". They were all not only professional, but also courteous and respectful. They turned what is usually perceived by the general public as a stressful situation into a very pleasant experience. I would certainly recommend this dealership and these folks to anyone who is looking to buy or lease "The Ultimate Driving Machine". In closing let me just say that, on the first evening that I had the car, I only went to the garage five times to stare at it:)

dc65

Aug 27, 2015

BMW of Catonsville made my buying experience a pleasure. I was very pleased with my purchase. Lonnie Overby and Larry Cash provided superb service. They were very professional and courteous and addressed any concerns that I had in a timely manor. This was the first time I went to a dealership and didn't feel pressured into buying. They made me feel comfortable throughout the entire process. I will definitely recommend this dealership to my friends and family. I look forward to the next vehicle I will purchase from them. Happy Customer!!!!

k&steve

Aug 27, 2015

After shopping many luxury brands for my next car I decided on a whim to visit BMW of Catonsville. Anticipating an experience typical of my many visits to dealerships I was surprised when I was greeted by a friendly, knowledgable and very humorous Joe Rivera. It felt like catching up with an old friend and I knew I was going to buy a car from him even though I had never even driven a BMW. That experience is important to me because of future service needs that I'll have as a new car owner. Joe really listened to me and it helped me discover exactly what I was looking for in a car. Larry Cash handled the financial transaction with ease and he too made the whole experience the best I've had purchasing a car. I went in that first day curious about BMWs and now I have an amazing new car and even better I have some new friends.

Nathan Wang

Aug 26, 2015

I just purchase a brand new 2016 BMW X4 at BMW of Catonsville, I am going to drive this car everyday to college which this year is going to be my fisrt year in college. They are friendly and nice, the price they offered was rival. Drew was efficient and great to work with. The follow up customer service is also great, I just recieved a brand new owners manual in my mailbox. They also gave me two key rings and a pen as the gifts.

kkkkkk

Aug 26, 2015

My experienced was awesome!! The timeframe was the best no long waits!! I got what I asked for without a fight!!! Russel BMW rocks 5 star staff!!!!!

amberbmore

Aug 20, 2015

I am on my second BMW lease from this dealership and will surely come back for my third. I recently turned in a leased vehicle via promotion and at the same time acquired a new lease here and everything about the experience (both times) was superb. Lonnie Overby was excellent in assisting me with both turning in my 328i and finding a new vehicle that was exactly, to the T, what I was looking for. He and Manny El Baltimy helped me locate the 428i Gran Coupe that I wanted, had it shipped in, and worked diligently with me to get to the monthly price point I wanted. Justin Allen, a 'BMW Genius,' gave me a great rundown of all the features and technology my new car has to offer, as well as answered all of my questions, and helped set-up connections. Larry Cash, in finance, was quick and thorough with the paperwork and explanation of all warranties and additional options. I've heard some horror stories about turning in leased vehicles at other dealerships but not here...it was an absolute breeze! I am very happy with my experience at BMW of Catonsville and highly recommend it to everyone.

Matt

Aug 20, 2015

BMW of Catonsville made everything easy. Ernest Borko, my client advisor, was courteous and efficient. Even better, the entire staff pitched in to help Ernest make my experience better. I knew I wanted one of two car models. Ernest already had the second car waiting when I returned from test driving the first. After that the team tracked down the exact version I wanted (I'm picky). They found one at a dealership in New York and had it shipped to them. I returned a week later; the car was waiting and Justin Allen ran me through all the things one wants to know about their car, but usually has to read the manual to figure out. Finally, Ernest and the team cranked through all the paperwork so I could head home and enjoy the rest of my day.

Monique R

Aug 18, 2015

My experience with BMW of Catonsville was exceptionally positive. Lonnie Overby provided superlative customer service. He was professional, friendly, and very honest. He was knowledgeable about the vehicle, and did an awesome job of explaining its features. He went over and beyond the call of duty. He appeared to be more concerned with my happiness than with making a sale. I will absolutely buy from him again!

Jason

Aug 17, 2015

Drew Irechukwu was great to work with. He helped me get a great deal on my X5. I would recommend him to anyone looking to buy a new BMW.

japham1

Aug 17, 2015

Drew Irechukwu was great to work with. He helped me get a great deal on my X5. I would recommend him to anyone looking to buy a new BMW.

Monique R

Aug 17, 2015

My experience with BMW of Catonsville was exceptionally positive. Lonnie Overby provided superlative customer service. He was professional, friendly, and very honest. He was knowledgeable about the vehicle, and did an awesome job of explaining its features. He went over and beyond the call of duty. He appeared to be more concerned with my happiness than with making a sale. I will absolutely buy from him again!

kcelano

Aug 15, 2015

Benn Edwards was great! We had shopped around at other BMW dealers before stumbling upon Benn at BMW of Catonsville. From the very first email, Benn was quick, courteous and thorough. He went out of his way to find a 328xi with ALL of the options we asked for...at a great price. Larry Cash was also very helpful and patient. We couldn't be more satisfied with our first leasing experience!

Sherrai

Aug 11, 2015

I just wrot a review and gave Joe Rivera the wrong last name ( Garcia). Sorry, Joe. But I want say again that the service and my experience with Joe was fantastic. He knowledge and his overall customer acumen was excellent. He guided to the right car for me without any presure. Without a doubt, I would recommend him to anyone. He's the greatest. I was not expecting my car buying experience to be as great as it was. It was refreshing. Everyone in the dealership that I become in contact was professional and welcoming. Thanks Joe!

Kewlz

Aug 11, 2015

This is my first ever dream car and I always wanted to get BMW and Ben helped me to make a selection and I can't thank you enough for being so patient with me and providing excellent service while I was there!Thanks to Justin and Larry for their services as well!

wgrube

Aug 10, 2015

Benn Edwards helped us with our new Lease and made the process the easiest I have ever experienced. I look forward to doing business with them in the future.

Rashad Mousa

Aug 10, 2015

They were very nice and hospitable. they answered all my questions and made sure that I get all the information I needed. Manni and Benn were really very professional and were a great help. also the finance people were very helpful and sincere. I would recommend them to anyone who seeks a great customer service.

Bosung Shim

Aug 7, 2015

I wish I could give an overall 6 out of 5 available stars for BMW Catonsville and especially for Drew for his excellent customer service. He was knowledgeable in the BMW series and we appreciate every bit of his service, understanding and patience with our family, even waiting for us after closing. We love the car so far and I would recommend anybody to buy a BMW at Catonsville. And when you arrive, please ask for the assistance of Drew!

T. C. R

Aug 7, 2015

I recently purchased a Certified Pre-owned 2013 X5 from BMW of Catonsville. My Sales Associate, Lonnie Overby, was amazing! He was knowledgeable of the brand and answered all of my questions thoroughly. He made me feel comfortable throughout the process. His customer service was excellent. Mr. Overby has followed up with me after my purchase to insure my satisfaction with my SAV. I love my BMW. I will definitely purchase again with BMW of Catonsville and highly recommend Lonnie Overby to assist.

Scarlett

Aug 1, 2015

I found your dealership online and called about a 535ix. Garry Leonce was my salesman. He never stopped trying to help me make a deal, answer all of my questions, text me pictures & videos of the car, and deal with the transfer company. He was attentive, nice & very personable! Kudos to him & the dealership for a smooth & enjoyable long distance transaction! Five stars!

Nauman.

Jul 30, 2015

" Have you been helped yet!" were the first words I heard as I entered the dealership, Drew an energetic, helpful young guy has been my man in the whole process. He was always available and ready to go out of the way. I was in a rush to get a car and he made sure that it is done in a timely manner, when it meant that he had to work on his day off too. Got the best deal in town and absolutely loved the whole experience. I will definitely recommend this dealership to anyone looking for a BMW.

eccarr08

Jul 29, 2015

I started searching thru Cars.com. The first person to call me was Joe Feng. I made the appointment and got greeted by him when I walked in and I was impressed because 2 other BMW dealers that I've been to, I had to look and wait for the Person. Mr. Feng not only got me the deal MUCH LOWER than the special price they had online (thanks to the Mgr. as well), he was also very professional and courteous towards the whole transaction and didnt feel like I was customer but a friend rather. My trip to this location and even with the 6o miles travel, it was worth the drive. 5 STAR ++++++

nauman

Jul 29, 2015

" Have you been helped yet!" were the first words I heard as I entered the dealership, Drew an energetic, helpful young guy has been my man in the whole process. He was always available and ready to go out of the way. I was in a rush to get a car and he made sure that it is done in a timely manner, when it meant that he had to work on his day off too. Got the best deal in town and absolutely loved the whole experience. I will definitely recommend this dealership to anyone looking for a BMW.

EllenD

Jul 27, 2015

Initially my contact with the dealership came through the recommendation of my previous car salesman who had left the business. I needed help deciding on my next vehicle and the dealership was able to bring one car to me to test drive. My next experience was at the dealership where I was able to drive a different model car which helped to narrow it down. However, Lonnie Overby was the key to actually making the sale happen. Lonnie brought to me a diesel version of the X5 to test drive. Following that day, Lonnie was very attentive and responsive to my questions, and continued to follow-up to make sure that we found the right car and were able to agree on a price, along with returning my previously leased vehicle. Ask for Lonnie to assist you when you go to this dealership to buy a car.

Manoj

Jul 26, 2015

Joe Rivera did an awesome job at helping me find the car that I wanted. He was very patient with my requests and worked very hard to get the car into my hands. The BMW staff at Catonsville was also very knowledgeable and helpful to say the least. I would definitely recommend this dealership and Joe Rivera to anyone looking to buy a BMW.

N & B

Jul 23, 2015

We worked with Benn throughout our leasing process. He was very professional, helpful and friendly. The entire team including Sigis and Sam were amazing! They helped us find the right car and we love our 328i! We left Catonsville BMW saying that it was the best car buying experience we've ever had!!

N & B

Jul 23, 2015

We worked with Benn throughout our leasing process. He was very professional, helpful and friendly. The entire team including Sigis and Sam were amazing! They helped us find the right car and we love our 328i! We left Catonsville BMW saying that it was the best car buying experience we've ever had!!

NewBimmerRider

Jul 22, 2015

The experience was awesome with Andrew. My wife and I have been shopping for our first SUV for a long time and was really impressed with the X5. With Drew's help, we were able to narrow it down and drove home with it that night. They were patient with us all the way and stayed until midnight to finish all the paperwork. I wanted to thank Sam, the finance guy, as well as he was there until the end. Will be back for here for my next car. I hope the service department is top notch also when I come back for my first service. Awesome guys.

NewBimmerRider

Jul 22, 2015

The experience was awesome with Andrew. My wife and I have been shopping for our first SUV for a long time and was really impressed with the X5. With Drew's help, we were able to narrow it down and drove home with it that night. They were patient with us all the way and stayed until midnight to finish all the paperwork. I wanted to thank Sam, the finance guy, as well as he was there until the end. Will be back for here for my next car. I hope the service department is top notch also when I come back for my first service. Awesome guys.

Moji

Jul 20, 2015

My mom bought a BMW X1 from this dealership 6 months ago and was so happy with her purchase that when I mentioned buying a new car, she recommended BMW and this specific dealership! And they were right! The staff were amazing and uphold true American customer service! They were great with details and time! I bought my BMW 320 i that same day and i lve it :)

BMW enthusiast

Jul 19, 2015

I arrived knowing exactly what I wanted and the price I wanted to pay. Ernest was very easy to work with and we got to fair price for both parties in fairly short order. Once the decision was made to buy there was some paint that needed to be repaired before final pickup. Sigis (the sales manager) got it taken care of quickly and it turned out excellent. After the sale one of their BMW geniuses,Justin, helped me get all my questions answered via text and even offered to swing by the house one day. Good people, good dealership. Would recommend to friends and family.

Angelina OGrady

Jul 17, 2015

Ralph was my salesman. He provided excellent customer service. Found the car that I was looking for, and called me when the car arrived at the location. I did not have to spend any unnecessary time waiting on the vehicle I wanted or waiting for my credit approved. The service that Ralph provided with fast and very friendly. Ralph also called me in the following weeks to make sure that I was satisfied with my purchase. He even gave my friend a cash incentive for referring me as a customer. Because the service was so grand, I will definitely be a returning customer.Nothing but the BEST!

BobR

Jul 16, 2015

Lonnie was excellent. Everything about my experience was top-notch. Customer for life right here!

Guangji Shan

Jul 16, 2015

I met a good salesman named Joe Rivera. He gave me excellent customer service and made it everything understandable for me.

bobsquared2

Jul 16, 2015

Excellent service. Best car buying experience I have ever had. Lonnie and Larry were very helpful and made this a great experience. Looks Like they gained a customer for life. Bringing the wife in next month to get her BMW!

Nicki

Jul 13, 2015

We have been long time service customers, and always confident and pleased with the expert and caring support at every visit. We are first time customers of the sales team. We received personalized attention, thoughtful questions, and answers to all of our questions. They were friendly and professional. Benn, Joe, and Sigius helped us find the car that we will surely enjoy and that meets our family's needs. We are now lifetime customers!!!

D Johnson

Jul 8, 2015

Lonnie Overby and Larry Cash provided excellent customer service.

dj11111

Jul 8, 2015

Lonnie Overby provided excellent customer service. I would recommend him to my family and friends. The dealership was clean and the people were friendly. Larry Cash was very patient. We got it done.

Doe123

Jul 2, 2015

This is our first purchase of an BMW and Drew made it a positive one. He was very kind and helpful. He went above and beyond helping us to find the right car that we would be happy with. The entire staff at BMW of Catonsville was amazing.

BMW fan

Jul 1, 2015

Our first purchase experience was so friendly and easy, we didnt hestitate to return to Joe Rivera to buy our second BMW a year later. Joe was honest and straightforward and a pleasure to work with throughout the buying process. Even after the purchase, I know I can call on Joe anytime for questions and issues I have with my two new cars. We truly consider him a friend. I would highly recommend this dealership because of the experience we had with Joe.

Griff

Jul 1, 2015

My sales person Joe Rivera was upfront and honest during the entire process. I don't like surprises when I'm vehicle shopping and there was none; thanks Joe.

bmwfan

Jul 1, 2015

Our first purchase experience was so easy and friendly, we didnt hesitate to return to Joe Riviera when we bought our second BMW a year later. Joe was honest and straighforward and a pleasure to work with. Joe extends his service beyond the sales process and is always available to handle any questions or issues I have with my cars. We truly consider him a friend. I highly recommend this dealership because of my experience with Joe.

Kemia Brinkley

Jun 29, 2015

This was one of the easiest and most pleasant car buying experiences I have had. Lonnie gave outstanding customer service throughout the sales and delivery processes. Lonnie was very friendly, courteous, and exceptionally knowledgeable.

Peter & Nora 528i Nice !

Jun 29, 2015

On June 24, 2015 at BMW of Catonsville. The Staff was very friendly and professional, yet down to earth. Our salesperson was Lonnie O. and He was awesome! He did not pressure us at all and was available to answer all of our questions. I would definitely recommend BMW of Catonsville! Great service and great selection!

Tracey B.

Jun 29, 2015

The first week of January 2014, I purchased a BMW at the Catonsville location. My sales person name was Drew. From the time I walked in the door up until I was pulling off in my new BMW, he was very pleasant and respectful. I never felt any pressure from him at all and the deal took place in a timely manner. He made my visit very comfortable and stress free. Drew is very customer oriented and knowledgeable. Drew is the best sales associate and I would recommend him to all my family and friends. Also, everyone there was very nice and pleasant. BMW of Catonsville keep up the good work!

rainbow1

Jun 28, 2015

This was one of the easiest and most pleasant car buying experiences I have had. Lonnie gave outstanding customer service throughout the sales and delivery processes. Lonnie was very friendly, courteous, and exceptionally knowledgeable. Kemia Brinkley

ArtfulBMWMan

Jun 26, 2015

My car received damage to the windshield, A pillar and outside rear view mirror while on a trip to Pennsylvania. I placed calls to my insurance company and to Cindy my Service Advisor and she coordinated the process for me to include pre-ordering parts and scheduling my repair visit. My car was completed early and in a really impressive manner. There is no sign of any damage and the repainted areas of the mirror and pillar are perfect. Many thanks to Cindy for her concern and efficient coordination and to the technicians for a job well done. BMW of Catonsville continues to take extraordinary care of me and my vehicle.

Sam S

Jun 24, 2015

Our experience was a very good one at this dealerdhip. The process from start to finish from when we got to dealership to purchase of vehicle took about 6 hours but it was very pleasant. We worked with Lonnie and he was very friendly, knowledgable about the vehicles, and made sure that we were comfortable. He truly made our experience a pleasant one and was very upfront and honest with any requests or questions I had. Mr. Cash at BMW financing was also friendly and knowledgable and was up front and honest with us regarding certain issues owners of BMW's experience (tires and wheels etc).

Babsie6060

Jun 24, 2015

Came over from BMW dealership in Rockville.Service at yours was much better! Benn was efficient and did not waste my time with the "cat and mouse" game that many play. Which is why I left Rockville!

emjaymike

Jun 23, 2015

I have purchased 7 BMW's from this dealership and salesman and each time they have always come thru with the right vehicle at a fair price. I will continue to buy from them in the future.

Jenna

Jun 17, 2015

Thanks to Lonnie Overby for a great car buying experience! Friendly, thorough, and responsive to negotiations.

Nora

Jun 17, 2015

I just purchased a brand new X5, and I have been greeted very well when I first entered the dealership, also the sales rep. Benn Edwards was an amazing person with his knowledge and experience made the transaction done very easy. The order was placed on May 15,2015 and the car was ready to be picked up June 9, 2015 which was surprisingly very fast. So happy with this transaction.

HOCOBMW328i

Jun 17, 2015

Lonnie made the car buying experience a pleasure. He's knowledgeable about the BMW brand and provided information that helped us find the right car.

nmichael

Jun 17, 2015

I worked with Benn Edwards, and he was FANTASTIC. He was very kind and not at all pushy. I didn't feel forced into anything. He simply wanted to figure out what would make me happy....and I am VERY happy in my new car. The order for the car was placed on May 15,2015 and the car was ready to be picked up on June 9, 2015.The entire staff at BMW of Catonsville is amazing.

big marv

Jun 15, 2015

I Went too BMW in Catonsvile to see!! if I could trade in two cars, I was helped by a salesman by the name of Lonnie Overby. Lonnie was very knowledgeable about the BMW I was interested in and helped me get out of the two vehicles I was stuck in and got me into the best car I've ever owned, 2015 BMW 740LD. Love my car!!!!!THANKS LonnieMarvin Cantine

carowner2015

Jun 15, 2015

We talked to Lonnie Overby in January of this year to begin discussions on buying a BMW 435ix. The car was ordered in March and took delivery of vehicle in June. Lonnie was helpful, understood our requirements for delivery time and kept us posted along the way. It was a good experience and I would recommend Lonnie to anyone looking to buy or lease a BMW>

Jerry15

Jun 14, 2015

Great experience buying my new car. Salesperson was great and everyone was friendly and helpful. The BMW dealership exceeded my expectation. Would strongly recommend them to others.

mram!

Jun 13, 2015

This is my second experience with Lonnie and it was a sure thing. Lonnie knows the business and works with your needs. He is a no nonsense type of guy. Great personality and his total focus is you walking out with the car you want.

Columbia

Jun 10, 2015

Lonnie Overby was a pleasure to work with even though I did not buy a car. Why write a review if I didn't even leave with a BMW? Because he deserves it . Go see Lonnie if you want to work with a professional, no pressure, knowledgable client representative at BMW of Catonsville. He was patient as he met with me twice to discuss buying a car there. He gave useful honest advice and researched potential cars for me. Never did I feel pressure to buy. When the time comes I will definitely go back and Lonnie.

Chris D

Jun 9, 2015

I did my research before buying a CPO BMW 328xi and found the car at BMW of Catonsville. My salesman (Lonnie Overby) got me the right deal and made the transaction easy. He facilitated our purchase every step of the way from initial contact to sale to financing. I usually don't write online reviews but this purchase made me want to let others know how satisfied I was with the process at BMW of Catonsville.

BMW FAN

Jun 7, 2015

Joe Rivera and Larry Cash bent over backwards to get me out of a problem car! I got an EXCEPTIONAL deal on an X4 and I love it! I even got some free perks along the way. If you want a BMW, this is the dealership to go to!! Joe Rivera is the salesman you want to ask for!!

Abhi Kathuria

Jun 4, 2015

This review is essentially for Joseph Rivera. I have not met a kinder and more helpful car sales person. He was very patient, appreciate of our time and took time to explain the car/process etc. He was open to us pointing out the minor issues was saw in the used BMW we were buying. I would not hesitate to buy from him again. He followed up multiple times after we had bought to ensure everything was to our liking. Sam Choi, the Business Manager was very easy to deal with and made the process a breeze as well.

JessicaO

Jun 3, 2015

I had the chance to work with Joe Rivera, he was so honest and patient with us. Joe was able to give me my dream car he was honest,kind,funny and very professional. Joe was the type of sales representative that gave us the truth and he was not pushy he wanted the best for us. Im very happy with my visit and with the staff. I also met Justin Allen who showed me how to deal with the car he was very nice and kind, he went through everything with the car with us. I loved it here!!-J.O

Courtney Portell

Jun 2, 2015

I worked with Joe and he was FANTASTIC. He was very kind and not at all pushy. I didn't feel forced into anything. He simply wanted to figure out what would make me happy....and I am VERY happy in my new car. The entire staff at BMW of Catonsville is amazing. It was the most fun I have ever had buying a car :)

Megan Moulton-Levy

Jun 2, 2015

Joe Riviera was recommended to us. I could not be more thankful that we worked with him. Because he took the time to carefully explain the process we came all the way from Woodbridge VA just to buy the car from him! He kept us informed and comfortable throughout the whole process. I can say I have never had such good time buying a car. I am beyond happy about my car and with my experience at BMW Catonsville!!

levymegan

Jun 2, 2015

Joe Rivera was recommended to us. I could not be more thankful that we worked with him. Because he took the time to carefully explain the process we came all the way from Woodbridge VA just to buy the car from him! He kept us informed and comfortable throughout the whole process. I can say I have never had such good time buying a car. I am beyond happy about my car and with my experience at BMW Catonsville!!

portellca

Jun 2, 2015

I worked with Joe and he was FANTASTIC. He was very kind and not at all pushy. I didn't feel forced into anything. He simply wanted to figure out what would make me happy....and I am VERY happy in my new car. The entire staff at BMW of Catonsville is amazing. It was the most fun I have ever had buying a car :)

BMW328Owner

Jun 1, 2015

We had an excellent car buying experience at BMW Catonsville. We found the cars we were looking for online, they were in stock, and we had the best sales person ever - Joe F - he was efficient and swift. We test drove, did paperwork, and after financing with the professional Mr. Cash - were in and out in just a few hours. The dealership is beautiful, the care was amazing, and the followup afterwards has been great!

LoveRedCars

Jun 1, 2015

My daughter and I were impressed with their inventory, and we especially liked that we were able to roam throughout the pre-owned car lots without being pounced upon by a salesperson. Once we were ready to ask some questions and take a test drive or two, then we were introduced to a great sales representation, who was also very low-key and made us feel comfortable. We bought a late model, certified pre-owned vehicle that very same day. This is our first BMW, and the staff dedicated a lot of time to introducing us to the high-tech features of our car.

Chesapeake

May 31, 2015

I am a returning customer of not only BMW, but of this particular dealership.My husband and I actually wanted a Jaguar, but we were so unimpressed ( they just did not seem to care) with Clarksville Jaguar that we immediately turned the car around and drove to Catonsville BMW and met with Joe Rivera. He knew the product, emailed and called us many times and basically just really cares about what we wanted and how to build the right car for us. I was just so very pleased with Joe's knowledge and responsiveness.Bill Adams is a tremendously skilled mechanic who I have dealt with for many years, so on the back side of purchasing, I know that my car will be in expertise hands for any repairs needed.

MoBaltimore

May 30, 2015

I just bought a CPO BMW X3 from this dealership. Lonnie, the salesperson was very nice and very helpful. They were honest and easy to negotiate. The car is also is an excellent condition and the price was very reasonable. They were also very responsive even after I bought the car. I really liked the car and had a great experience with this dealership.

Wilkerson04

May 30, 2015

We just purchased our first BMW from Lonnie Overby and couldn't have been more pleased. Lonnie went above and beyond helping us make our purchase but without pressure. Lonnie is very knowledgable and knows his vehicles inside and out! Justin Allen from the Genius walk through was awesome. I would highly recommend buying a vehicle from this dealership!

dpeterson

May 29, 2015

My experience was exceptional, thanks to the high level of professionalism provided by Lonnie Overby. Lonnie provided excellent service, in additional to be very knowledgable he was also insightful along with a high level of patience. Considering there are 3 BMW dealerships located closer than Cantonsville, without question, I would go see Lonny again.

NewBMWowner

May 27, 2015

I want to thank BMW of Catonsville, and specifically Brian Brennan, for the outstanding customer service and explanation of the benefits of the vehicle I purchased. The price point on the vehicle was easily the best offer compared to other BMW dealerships local to my home. Brian was very patient and walked me through the process of purchasing my first vehicle by myself. He made the buying experience very easy and stress-free as he was very polite and professional with covering all of the information regarding the vehicle and the paperwork required for purchase. I am very pleased with the purchase of this amazing vehicle and the quality of the customer service that was offered at BMW of Catonsville! Thanks for the great experience!

Mark n Shailja

May 21, 2015

Our experience was a great one at Catonsville BMW. Our sales person Lonnie was awesome to work with throughout the process. Lonnie is no pressure, well informed and to the point. Being a BMW owner himself, he shared his experiences and guided us to what was a great fit. Our finance guy Sam was awesome as well. Overall a great experience, and if you have been to enough dealerships, you realize that is rarely the case. Just look for the most authentic and stylish guy, and you will find Lonnie ready to help.

Mark n Shailja

May 20, 2015

Our experience was a great one at Catonsville BMW. Our sales person Lonnie was awesome to work with throughout the process. Lonnie is no pressure, well informed and to the point. Being a BMW owner himself, he shared his experiences and guided us to what was a great fit. Our finance guy Sam was awesome as well. Overall a great experience, and if you have been to enough dealerships, you realize that is rarely the case. Just look for the most authentic and stylish guy, and you will find Lonnie ready to help.

artistteacherresearcher

May 20, 2015

I bought a BMW X5 last year that turned out to have too many issues and ended up draining my pockets. I called Joe Rivera and he found the perfect trade in for me. Larry Cash, Mr. Finance, worked his magic and turned an impossible mission into possible one! Larry was able to offer me a sweet deal on an X4! Joe Rivera cares about his customers and keeps in touch to make sure your vehicle is running as it should. He is personable and trustworthy, and made sure I had everything taken care of with ease!

srt10viper

May 19, 2015

After going to 3 other BMW dealers this dealership gave us THE BEST PRICE and the sales team WAS PHENOMENAL!!!!!! NEVER BUYING FROM ANOTHER BMW DEALER AGAIN!!!! YOU HAVE A CUSTOMER FOR LIFE!!!! Very quick and NO GAMES!!!! Thanks again guys great job!!!

RJ Paulk

May 16, 2015

Drew I. was an awesome salesperson--very professional and courteous. He nor the team of associates attempted to push me in the vehicle and were very straight forward about the process. So glad I came to BMW Catonsville. Now...on the downside, if you plan on buying a car from here please expect to be there ALL DAY!!!! Because for some odd reason the buying process is super slow. Highly recommend that you request Drew Irechukwu as your salesperson--awesome guy.

Greg and Chris

May 15, 2015

We worked with client advisor Drew Irechukwu. He was very knowledgeable and a pleasure, personally, to work with. If you have never purchased a BMW before, Drew is your man. He was patient in sharing all kinds of information with us about the choices we had and the features and benefits of each. We liked the fact he never put down the competition, either. Drew is a very hard worker and you can count on him to be there for you whenever you have a question or a need. We will definitely recommend him to friends in the future.

Greg and Chris

May 15, 2015

We worked with client advisor Drew Irechukwu. It was our first time purchasing a BMW. Drew was very patient and thorough -- showing us all the ins and outs of each model. Whenever we called him with questions, he was right there for us. We especially enjoyed his warm, confident personality. If you are in the need of purchasing a new car, be sure to meet with Drew at Catonsville BMW! He is your man.

Pinseekah

May 13, 2015

Let me begin by saying my leasing experience was met with total professionalism and courtesy. I was referred to Sigis Skirpa by a mutual friend. We spoke last Friday to discuss my interests in leasing a vehicle; he understood what I wanted to accomplish with a lease. He asked that give him no more than a day and he'd get back to me with options. As promised, we spoke on Saturday and made an appointment for Monday. I met with Sigis and Joe Rivera on Monday and traded out of my vehicles into an awesome lease! I could not be more pleased with my leasing experience with BMW of Catonsville. As an aside, I happened to mention how much my insurance quote for the new vehicle would be and he suggested I shop the quote and I ended up changing insurance companies after a 12 yr relationship. Message; it won't hurt to verify you're paying the best price for your chosen coverage's.

HJ

May 12, 2015

Had the pleasure of dealing with Lonnie Overby and his sales manager, Jerry. Next time I am in the market for a new car, I will be working with Lonnie. He was professional, informative and very helpful. His professional, customer centric sales approach was very appreciated and refreshing. Thanks again!

NewbieBimmer

May 12, 2015

I had a really great experience! Lonnie is one the best salesman I have worked with. He is fast, efficient, and friendly. He excellent customer service skills made this car buying process very easy. Also, Justin is one of the smartest BMW Geniuses you could ever work with - he knows BMW to the core. Though I was purchasing a CPO vehicle, everyone in the dealership treated me as though I was buying new. First class - Five stars!!!

Le Marin

May 10, 2015

We went in looking for a car, but not definitely settled on buying that day. However, my wife found two she liked and Joe Rivera, the salesperson was extremely helpful in selecting the right one. He was not pushy, didn't try and sell anything. Just provided excellent advice. He is also very personable and likable which made the process much easier. The negotiation and paperwork went without a problem and we drove out with a beautiful BMW that afternoon.

NewbieBimmer

May 10, 2015

I had a really great experience! Lonnie is one the best salesman I have worked with. He is fast, efficient, and friendly. He excellent customer service skills made this car buying process very easy. Though I was purchasing a CPO vehicle, everyone in the dealership treated me as though I was buying new. First class - Five stars!!!

Denita Brown

May 8, 2015

Yesterday I went into BMW Catonville for a simple oil change on my BMW and left with a truck. While waiting and looking for a Tee shirt I met Joe Rivera. His customer service was superior. His tolerance and patience for a women's every changing mind helped me decide that I would only deal with Joe.He was dedicated to making sure that I was satisfied. Because of Joe's loyality in making sure I was completely comfortable and excellence with explaining detail information, I decided to call my husband and close the deal that day. Joe then introduced us to Larry Cash. What a great team!! With today's world being so unpredictable,untrusting,and unsafe. I would like to introduce Joe Rivera and Larry Cash to all of my nursing colleagues. I am now ready for all of God's Four Seasons!Thanks Again Joe and Larry From Mr&Mrs. DDB

BMW 5 Series Guy

May 7, 2015

I had a pleasant buying experience at BMW of Catonsville. Joe Rivera was very knowledgeable on the X4 and paid attention to my vehicle needs and requirements. He assured me that any questions that I may have about my purchase or any issues that may arise would be addressed to my satisfaction. The financial process was also straightforward and fairly painless. If you're in the market for a BMW I'd highly recommend coming here first and working with Joe.

BMW 5 Series Guy

May 7, 2015

I had a pleasant buying experience at BMW of Catonsville. Joe Rivera was very knowledgeable on the X4 and paid attention to my vehicle needs and requirements. He assured me that any questions that I may have about my purchase or any issues that may arise would be addressed to my satisfaction. The financial process was also straightforward and fairly painless. If you're in the market for a BMW I'd highly recommend coming to BMW Catonsville and working with Joe Rivera.

Steve.simon

May 7, 2015

Benn Edwards showed great attention to detail and his service and follow up was impeccable. Would buy again.. Getting the deal done was easy and fair.

MisterHayes

May 2, 2015

My parents were in search of a certified pre owned vehicle, we worked with Kourosh Nadali and he was extremely accommodating from start to finish. He made a point to find the right vehicle for my parents and got them approved at a monthly payment that fit their budget. Kourosh went above and beyond to make the entire process easy and convenient and his product knowledge is second to none.

ledoat

Apr 29, 2015

my experience was great with my salesman Mr Reveria was great. Mr Larry Cash in financial was able to make a difficult situation have a positive outcome. Mr Cash was very professional and he explained in detail the contract that I was signing.

John&Kathy

Apr 27, 2015

Worked with Joe Rivera at BMW of Catonsville. My wife is a very good judge of character, and Joe is the only salesperson, at sny dealer, with whom she felt comfortable. I wanted to compare the 528i XDrive with the 535 XDrive (4 cylinder vs 6 cylinder) so they put two identical cars, except for the engine, side by side, and let us test drive them. Other dealers tried to push one car or the other, probably based on their inventory, but Joe did no. Went with the 4 cylinder.

MimiA.

Apr 26, 2015

My sales consultant, Andrew Irechukwu at BMW of Catonsvile made everything easy and smooth for me. He was caring and understanding and took time helping me choose the right BMW which I love and enjoy very much. Even after he made the sale he stayed in touch with me and help me learn the new technology in my car and how to get most out of my lovely DRIVING MACHINE. :) Thank you.

Kathy&John

Apr 24, 2015

Worked with Joe Rivera at BMW of Catonsville. My wife is a very good judge of character, and Joe is the only salesperson, at any dealer, with whom she felt comfortable. I wanted to compare the 528i XDrive with the 535 XDrive (4 cylinder vs 6 cylinder) so they put two identical cars, except for the engine, side by side, and let us test drive them. Other dealers tried to push one car or the other, probably based on their inventory, but Joe did not. Went with the 4 cylinder. No pressure, Justin is a true genius.

Robert

Apr 22, 2015

Joe Rivera was my sales representative. Joe was very customer friendly and knowledgeable about BMW's. I came in just to browse and left a owner of a pre-owned 2012 BMW 5 XDrive! Sales Rep Joe Rivera and Larry Cash, Business Manager was honest, and truthful concerning my dilemma on my 2008 BMW X5. Because of their opinion it made my trade-in and purchase as painless and transparent as possible! I strongly recommend both Joe Rivera and Larry Cash to customers looking for an transparent and honest sales experience. Thank you BMW of Catonsville for employing GREAT employees !

Moecaramel

Apr 20, 2015

Thanks to Drew Irechukwu for all his help! He made the process really easy and got me what I wanted. I'm so happy with the service I received at BMW Catonsville and look forward to doing more business in the future. Drew is great a exemplary of what BWW stands for!!

KCalloway

Apr 19, 2015

I had a pleasant buying experience at BMW of Catonsville. Joe Rivera was very knowledgeable on the X4 and paid attention to my vehicle needs and requirements. He assured me that any questions that I may have about my purchase or any issues that may arise would be addressed to my satisfaction. The financial process was also straightforward and fairly painless. If you're in the market for a BMW I'd highly recommend coming here first!

KCalloway

Apr 19, 2015

I had a pleasant buying experience at BMW of Catonsville. Joe Rivera was very knowledgeable on the X4 and paid attention to my vehicle needs and requirements. He assured me that any questions that I may have about my purchase or any issues that may arise would be addressed to my satisfaction. The financial process was also straightforward and fairly painless. If you're in the market for a BMW I'd highly recommend coming here first!?

TMB_540i

Apr 18, 2015

Benn Edwards was my sales representative and was a pleasure to deal with. I came in just to look and left the very same day with my pre-owned 2013 BMW M5! The Sales staff was helpful, honest, and full of useful information to make my trade-in and purchase as painless and well informed as possible! I would recommend Benn Edwards to anyone looking for an honest and low pressure sales experience. Thank you BMW of Catonsville!

TMB_540i

Apr 17, 2015

Benn Edwards was my sales representative and was a pleasure to deal with. I came in just to look and left the very same day with my pre-owned 2013 BMW M5! The Sales staff was helpful, honest, and full of useful information to make my trade-in and purchase as painless and well informed as possible! I would recommend Benn Edwards to anyone looking for an honest and low pressure sales experience. Thank you BMW of Catonsville!

Ptyson

Apr 16, 2015

Down to earth dealer that works hard to get customers the best deal. BMW Catonsville for life!

maceojp

Apr 15, 2015

Benn Edwards was both direct and honest. We were able to agree to a price I thought was fair. Mr. Edwards helped make the purchase rather easy.This is the first time I have purchased a BMW and I hope it will not be my last. Massico Hallmon

Ray S CPA

Apr 7, 2015

I had the pleasure of buying a 535i from Lonnie Overby a couple of months ago. After two weeks of going from one dealership to another (Russell BMW gave me the real run around) across two states I finally found the guy who got the deal done for me within hours. I went to the dealership at 4:30 pm and walked out with the car of my choice at 8pm - no haggle, no hassle! Lonnie was very professional and upfront about everything. Although his demeanor was a tad aggressive to start I enjoyed the honesty and candid conversation he had about his limitations. I ended up buying exactly what I was looking for at a very competitive price. I would recommend him and BMW of Catonsville to anyone!

Shilpa J

Apr 6, 2015

Best car buying experience ever. Courteous, attentive and no pressure. Can't say enough about the experience and have been buying cars for over 25 years...first time I enjoyed it.

Chrlesmd

Apr 4, 2015

Purchased a 335i from BMW of Catonsville. Customer service from Brian Brennan was top notch. He responded to emails and inquiries very quickly and with accurate information. Overall the buying experience was very good all the way through purchase. I will definitely consider purchasing another vehicle from BMW of Catonsville in the future.

Czarina

Apr 4, 2015

This is my 2nd dealing w/ BMW of Catonsville (my 3rd w/ BMW overall).The first was short of being terrible and one in which I had clearly expressed my disdain for.Why had I returned? Convenience.This time, however, I am VERY glad I did. Benn Edwards had well exceeded my expectations-and not the one that was previously benchmarked. I will add that I am not exactly an easy client (or so I've been told). Nonetheless,he was more than just your 'typical' BMW Client Advisor,or specifically referring to the axiom, 'car salesman' (I shudder at the connotation underlying this phrase alone). He went out of his way to give me the 'BMW sales experience',which coupled w/ a beautifully made vehicle, is the very reason I continue,and can continue,to become a dedicated BMW customer -- Thank you Benn for reminding me why.Now, there are a few people who are also very much worth mentioning that add to the 'BMW experience' -- Mel Cuesta: Service Advisor; Justin Allen: BMW Genius; Larry Cash: Finance Advisor. All wonderful, and highly recommended people to work with at BMW of Catonsville.

Genieve Goodall

Mar 28, 2015

My experience at BMW of Catonsville is an event that I will forever share with everyone. I was greeted by Ralph Di Marzo Jr. who is a skilled salesperson, knows his product and works hard at satisfying his customers. The service received from Ralph was impecable and exceeded my expectations. I went in with definate specific requirements and Ralph was attentive to meeting and exceeding my needs. Ralph is extremely knowledgable about the BMW product and produced a top notch vehicle within my budget. Anyone looking for excellent lease/salesperson be sure to see Ralph Di Marzo and you will certainly have the best experience purchasing/leassing a vehicle at MBW of Catonsville. Genieve

Thomas24

Mar 28, 2015

Sales associate Lonnie Overby was Very helpful as he explained all the car details and auto functions

Colleen

Mar 27, 2015

I called BMW of Cantonsville. Cindy Hahn answered, a Service advisor. She helped me get a tow company. ..helped me get in...stayed late....made sure I was ok and my car issue was resolved in an inexpensive manor. I will recommend this dealership to friends and when I buy in the future..I will be back. Great team of people and the mechanic who knows I had emergency to get back...was wonderful. ..and I am grateful Fred stayed. Thank you Cindy and Fred.!!!

Artful BMW Man

Mar 24, 2015

Advisor Greg and Manager Sigis treated me like royalty through the whole trade-in and purchase process. They answered my every concern and reintroduced me to staff members including Justin the BMW "genius." I was especially pleased with both the trade-in allowance and the new car price and the responsiveness to all my concerns as we worked through the transactions and readied my new vehicle. Thanks folks.

Bmw lifer

Mar 20, 2015

As a BMW for lifer, I am super pleased with my experience with BMW of Catonsville. I purchased my first BMW in 2004 and recently just purchased my 3rd and I couldn't be more satisfied. On my first I happily drove over 100k miles. I have been a loyal customer through location changes, management changes, and personnel changes. I had several service advisors until I met Cindy Hahn. She has provided seamless and quality customer service. Her authenticity compliments her honesty as well as her hard work ethic. I appreciate she is customer driven. It's definitely a comfort to know I have been, I am, and I will have my car needs take care of. With over 8 years of our customer relationship I am more than excited at the opportunity to share Cindy Hahn's awesome approach and results of her work

Big Red 428

Mar 18, 2015

My Service Advisor Cindy Hahn was the best!!!! She greeted me upon entering the service department!, reviewed my services provided, offered coffee, tea, bottled water, and the remote control. She later came back while my repairs were taking place and offered a tour of the accessory boutique, the new car showroom etc. I knew I was in a Five Star Establishment and just as my repairs were almost complete, Cindy sat down beside me, reviewed my services completed and sent me home in my car looking as if it just left the showroom floor. My car was not just sprinkled with water, it was shining inside, outside, and my tires looked like glass. Whoop whoop BMW Catonsville, "You are the Best"!

H. Patel

Mar 17, 2015

Great customer experience, Go to Neil Taylor. Very friendly and helpful and very knowledgable.

M3 driver

Mar 15, 2015

Lonnie Overby was great. Took me up on my offer with no games. The staff was professional and stayed late to help me out.

David G.

Mar 13, 2015

I went in to the BMW of Catonsville simply to take a quick look at their certified pre-owned inventory. Drew Irechukwu a Client Advisor greeted me in a human manner and showed me a vehicle I viewed online as well as similar options. I never felt pressured or harassed into anything throughout my investment experience at BMW of Catonsville. Before finalizing my purchase I was introduced to Mike Maloney the General Manager who made certain my experience met my standards of satisfaction. Drew went out of his way to make certain my experience was satisfactory even communicating with me on his day off. I recommend BMW of Catonsville and will make them my first stop when shopping for a vehicle.

Ricky

Mar 13, 2015

If you have a BMW and you need service, go to Mr. Neil Taylor. He is an honest and trustworthy service consultant. I bought our 2011 X5M used about a year ago and I needed to bring the SUV in for service. I called around various BMW dealerships and read reviews, spoke to neighbors and friends whom own or owned BMWs and they recommended I check out Cantonsville BMW. I decided let me give them a try, and spoke to Neil to schedule a service. Ever since then, he has kept our X5M running in tip top shape. Also, Cantonsville BMW has the best loaner car program of all the dealerships, I say this because the person who manages their loaner department, her name is Ms. Linda is by far always going above and beyond making sure that the customer is well taken care of and gets to enjoy a nice new BMW as a loaner and if there isn't one available she gets you in a vehicle no matter what! Linda is the best at her job and with Neil and Linda at Cantonsville BMW taking care of me and our SUV, I have no reason to go anywhere else. Thank You both for all the excellent service you provide. I HIGHLY RECOMMEND BMW Cantonsville!

DeFronzo

Mar 11, 2015

My sales advisor Benn Edwards was very friendly, informative and a pleasure to deal with. He answered every question, was not assertive, and was very sincere. Benn made my first time BMW purchase experience quick and easy. There was no haggling back-and-forth and BMW of Catonsville honored the Costco Auto Buying program. Benn was very familiar with the Costco Buying Program. I would strongly recommend Benn to my family and friends as the best sales advisor to speak with at BMW of Catonsville. Thank you Benn you were incredible and wonderful to work with!A very satisfied New BMW Customer.Christopher DeFronzo

sld

Mar 11, 2015

cindy makes sure the work is done, done right, and makes sure your car is returned to you cleaner then when you brought it in, as a loyal bmw owner, I appreciate that they appreciate me, and show me with the quality of service and continued car wash, thank you...p.s. don't underestimate the friendly hello's from those that either know you or know your face, Sergio's greetings, and Jackie's pleasantness up front

Kjackson

Mar 8, 2015

Lonnie was very friendly, informative and a pleasure to deal with. He answered every question. When I do buy my next BMW I'm only going to Lonnie because he made my experience quick and easy. Thank you Lonnie you were amazing.

Great just great

Mar 6, 2015

Lonnie was a great salesman he knew exactly what I wanted and where I needed to be far as price range in the snow on valentines day got the deal done. Can we say satisfied

etapia

Feb 19, 2015

I was provided with great customer service from Lonnie at all times, he was always helpful ithroughout the entire process. I will recommend Lonnie to all my friends and family members interesred in BMWs.

JenS

Feb 19, 2015

Most of my interaction prior to going into the dealership was by email with Lonnie. Everything when I got there was as promised and there were no changes. The purchase was quick and easy and he took the time to explain all of the features and benefits of the new BMW! Lonnie was wonderful to work with!

MES

Feb 17, 2015

I'm not a big fan of buying pre-owned. That said, working with Brian Brennan gave me supreme confidence that I was being treated fairly and with the utmost in honesty and ethics. He was extremely knowledgeable about the inventory, was patient and went above and beyond to assist in making this deal happen. If in the market for a BMW, ask for Brian Brennan.

mkj1010

Feb 14, 2015

We didn't plan on buying a car when we took our 2006 325i in for service. But we talked to Lonnie and told him we were eventually looking for something bigger. He showed us a few cars and we came home with an X5. Lonnie knows the vehicle very well and offered a no pressure environment for us to shop in. We're big fans.This was not the first time we dealt with Mel. He's a down-to-earth good and straightforward advisor. We hope to keep working with him in the future.

BMWOwner328ixDrive

Feb 10, 2015

We had great experience at this dealership. We knew the car and features we wanted and the price point at which we wanted them. Lonnie and I came to a price point where both parties were happy. Upon arrival to dealership, after the test drive, we were in an out in no time. At no point were we pushed into features/options that we didn't want and we would be happy to come back again when we buy another BMW in future.

MatrixIII

Feb 9, 2015

Our car search started by online quotes. We knew the car and features we wanted and the price point at which we wanted them. Lonnie and I came to a price point where both parties were happy. Upon arrival to dealership, after the test drive, we were in an out in no time. At no point were we pushed into features/options that we didn't want and we would be happy to come back again when we buy another BMW in future.

Alonzo

Feb 8, 2015

I had taken my Aunts 2006 BMW 325I in for service. I needed to have a MD inspection done to transfer her tags from New York. I dealt with Mel Cuesta (service advisor).Great guy! My aunt car needless to say needed a lot of work. That is when we decided it would best to trade in this vehicle. We then met Lonnie Overby (salesperson). Lonnie took me around the lot to review their large inventory of vehicles. Finally, we found a 2011 used BMW 328I with all the bells a whistles. I have brought a lot of cars in my past before. Speaking with Lonnie I told him all of my immediate concerns making this on the spot purchase. He made me feel comfortable in every aspect of this car buying experience. He was very knowledgeable about BMWs and its model years. Lonnie worked diligently, respectfully and hard on this sale. Overall Lonnie got us into a nice vehicle at the price we wanted to pay. Great Job Lonnie. You made this buying experience extraordinary. Please teach your colleagues how to sell cars to someone as tough as me. Alonzo

ajford01

Feb 7, 2015

I had taken my Aunts 2006 BMW 325I in for service. I needed to have a MD inspection done to transfer her tags from New York. I dealt with Mel Cuesta (service advisor).Great guy! My aunt car needless to say needed a lot of work. That is when we decided it would best to trade in this vehicle. We then met Lonnie Overby (salesperson). Lonnie took me around the lot to review their large inventory of vehicles. Finally, we found a 2011 used BMW 328I with all the bells a whistles. I have brought a lot of cars in my past before. Speaking with Lonnie I told him all of my immediate concerns making this on the spot purchase. He made me feel comfortable in every aspect of this car buying experience. He was very knowledgeable about BMWs and its model years. Lonnie worked diligently, respectfully and hard on this sale. Overall Lonnie got us into a nice vehicle at the price we wanted to pay. Great Job Lonnie. You made this buying experience extraordinary. Please teach your colleagues how to sell cars to someone as tough as me. Alonzo

Sujoing Drakeford

Feb 2, 2015

Lonnie did a great job with finding me my dream vehicle. He really listened to my needs and found a solution. He was not pushy and just presented a fair deal. I absolutely love my new car! I am a BMW member for life! Both my husband and I purchased new 2015 BMW from this location.

DMc

Jan 30, 2015

The team at Catonsville BMW provided excellent sutomer service without being inundated with endless phone calls. They responded quickly to quesitons and even responded quickly to my inital inquiry after seeing a vehicle that I liked on their web site (good site). When searching for a BMW, always see these guys first, or at least before you make a buying decision.

Rod

Jan 26, 2015

My Salesperson Lonnie was excellent and went above and beyond to make my experience a pleasure. He was very informative and professional. He took time to show me all the ins and outs of the 535 I purchased and walked me through the entire buying process in a seamless manner. I found the facilities to be in excellent condition. I would recommend any one looking for a new or used BMW of Catonsville.

stratusmaximus

Jan 26, 2015

My Salesperson Lonnie was excellent and went above and beyond to make my experience a pleasure. He was very informative and professional. He took time to show me all the ins and outs of the 535 I purchased and walked me through the entire buying process in a seamless manner. I found the facilities to be in excellent condition. I would recommend any one looking for a new or used BMW of Catonsville.

scottginmd

Jan 12, 2015

While I have not made a decision yet, the visit merited a review. In short, they were excellent. BMW generally has very good staff anyway. Some take it to the next level though. Any decent sales person at any BMW dealer should know the 3-series inside and out. However, the i3 is very new and quite different. I met Venol at the car show and was immediately impressed with his awareness of the car AND his company. Friendly, not pushy and clearly enthusiastic about his product. Not in the "I want to sell you something way" but in a genuine sense. Also personable and willing to win me not sell me. A very good place to shop.

Om

Jan 12, 2015

It was great working with Lonnie Overby at BMW Catonsville. He is very friendly and kind to us. I would recommend my friends and relatives to this dealer.

Om

Jan 12, 2015

Great Experience buying a new 2015 X3. Thanks Lonni for being so friendly and helping us make decisions. Justin, is really a BMW Genius. He is so friendly. Thanks for you help.

Abel

Jan 8, 2015

I had a good experience buying my car, very helpful! Thanks to Jerry,Lonnie and Larry i have my first BMW!

Ree

Jan 5, 2015

Just purchased my X4 MSport package. Had a great experience from the moment I walked in the showroom until I drove out with my new truck. Will recommend anyone to go there, ask for Garry Leonce.

Niccolo

Jan 2, 2015

For most of my car driving life, dealer service departments have been known chiefly for over-charging. I went elsewhere for parts and service. This dealer has decided to actually compete for my business. When my advisor, Jamie Brenneman, told me I needed tires, she was able to provide not only competitive pricing, but the convenience of having it done in one place by people who can reliably handle run flats with a monitoring system. The service department is unfailingly responsive and polite, and Jamie keeps me informed and on time.

Dee Harris

Dec 29, 2014

I love my new car!! The sales rep Lonnie Overby was very knowledgeable about the car, explained every single detail about how it operates and he had excellent customer service. There were also several other people that assisted in my trade in and the financing process that were excellent (Guys forgive me if I don't remember your names). Now, I rated the customer service & buying process with only three stars, because Larry the "Finance Manager" has the worst customer service and nonchalant attitude I have ever dealt with when buying a car and spending my money. I can list at least five things that were unprofessional, but I choose not to associate that with the actual dealership and the other great service I received.

MJudah

Dec 29, 2014

Originally, I had no plans to purchase a vehicle when I visited this dealer. However, after just browsing the inventory, I became a little more interested. My eventual client advisor, Garry, made my overall experience a very relaxed and cheerful one. I ended up getting a car that I like very much. Garry was fully attentive to my situation and did not pressure me. I highly recommend BMW of Catonsville. Based on my interaction with Garry, I can safely say that the staff provides an very pleasant atmosphere whether one is purchasing or just viewing. Highly recommend.

J, M, and A

Dec 22, 2014

We had visited multiple BMW dealers in VA and MD. None, however, took the time with us that Lonnie did in Catonsville. He provided tutorials as I test drove; was very patient; asked questions to get to know my drive style and/or personality, all in the name of helping me find the right car for my budget. Lonnie, Sigis, and Justin get TWO thumbs up. Their teamwork and collaboration for customers did not go unnoticed. Thanks guys! Cheers from Hamilton, VA!

JLR

Dec 21, 2014

These friendly, patient, and knowledgeable folks snatched our business from VA and MD dealers we had already visited. Lonnie worked with me to find the car that fit my needs and my budget. Appreciated the collaboration between sales, finance, Genius Justin, and management! Thanks guys and cheers!

New to BMW

Dec 19, 2014

Great customer service, buying experience and services.

Beverly

Dec 15, 2014

Gary, my sales rep made my overall experience this time so relaxing and stress free. He definitely goes above and beyond in every aspect of the process making me feel completely at home at the dealership. In fact, there has been no one who has surpassed Gary's attentiveness. He is personable and makes sure you are enjoying every aspect of the process. You would never feel he is just going through the motions. I hope he is there when I'm ready for my next BMW.

blossomtyme

Dec 15, 2014

Gary, my sales rep made my overall experience this time so relaxing and stress free. He definitely goes above and beyond in every aspect of the process making me feel completely at home at the dealership. In fact, there has been no one who has surpassed Gary's attentiveness. He is personable and makes sure you are enjoying every aspect of the process. You would never feel he is just going through the motions. I hope he is there when I'm ready for my next BMW.

R. Hercules

Dec 13, 2014

Just purchased my X4 MSport package. Had a great experience. Will recommend anyone to go there, ask for Garry Leonce.

MO SHAWI

Dec 13, 2014

I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER THEN ANYONE I KNOW HE WILL MAKE EVERYTHING FITS YOU BUDGETS AND HE WILL WORK WITH EVERYONE .HE IS A VERY NICE PERSON AND WOULD RECOMMEND HIM TO EVERYONE I KNOW AND THE SERVICE DEPARTMENT I ALWAYS WORK WITH JAMIE BRENNEMAN .SHE IS VERY NICE AND HELPFUL IN EVERYWAY WHEN IT COMES TO SERVICE BRITTANY HILL HELPED ME TOO AND CINDY HAHN THEY ALL EVERY NICE AND POLITE ..THERE ARE MORE PEOPLE TO THANK FOR HELPING AS WELL BUT I CANT REMEMBER EVERYONES NAME THANK YOU ALL AT BMW OF CATONVILLE

Marcus

Dec 6, 2014

I had a great New Car buying experience w/ BMW of Catonsville. My Client Advisor Benn Edwards was very knowledgeable, polite and engaging. I came in with an idea of what I wanted, custom ordered it & came out with just that. Benn was there to answer any questions along the way. We was able to make a great deal & they were very patient & understanding with me as I worked out the details with my financial institution. What I appreciated most is that he was never pushy or aggressive to make a sale. No constant phone calls or emails like other dealerships. Sigis Skirpa in new car sales management & I were able to work out a deal that worked out for everyone. I appreciate his time, patience & effort. Larry Cash got in the finance dept got me in & out. He pitched his addon items very well. I bought what I bought & he wasn't pushy or aggressive into getting me to buy more. Brittany Cash in the service dept was pleasant & very helpful. Although I haven't officially used the service dept for services, I had service questions that pertained to vehicle I was going to purchase, Her answering questions & directing me to the right people influenced my purchase. Stu Pajares in parts was able to find the items I needed to give my new car the extra touches I WANTED. The car didn't need it because it is beautiful as is but I wanted a few accessories anyway. Also, I didn't catch his name but the dude that did the detailing on the car was awesome. Overall my experience with BMW of Catonsville was a great one. I would definitely recommend them. I love my 2015 Alpine White / Coral Red 428xi Gran Coupe M Sport. I will be returning real soon when it's time to pick up a BMW for my wife in the Summer.

Seerivers

Dec 6, 2014

I had an exceptional experience with Ralph Di Marzo. This is my 3rd purchase and I'm a satisfied customer!

MTBjamin

Dec 6, 2014

I had a great New Car buying experience w/ BMW of Catonsville. My Client Advisor Benn Edwards was very knowledgeable, polite and engaging. I came in with an idea of what I wanted, custom ordered it & came out with just that. Benn was there to answer any questions along the way. We was able to make a great deal & they were very patient & understanding with me as I worked out the details with my financial institution. What I appreciated most is that he was never pushy or aggressive to make a sale. No constant phone calls or emails like other dealerships.Sigis Skirpa in new car sales management & I were able to work out a deal that worked out for everyone. I appreciate his time, patience & effort. Larry Cash got in the finance dept got me in & out. He pitched his addon items very well. I bought what I bought & he wasn't pushy or aggressive into getting me to buy more.Brittany Cash in the service dept was pleasant & very helpful. Although I haven't officially used the service dept for services, I had service questions that pertained to vehicle I was going to purchase, Her answering questions & directing me to the right people influenced my purchase. Stu Pajares in parts was able to find the items I needed to give my new car the extra touches I WANTED. The car didn't need it because it is beautiful as is but I wanted a few accessories anyway.Also, I didn't catch his name but the dude that did the detailing on the car was awesome.Overall my experience with BMW of Catonsville was a great one. I would definitely recommend them. I love my 2015 Alpine White / Coral Red 428xi Gran Coupe M Sport. I will be returning real soon when it's time to pick up a BMW for my wife in the Summer.

New X3 Owner

Dec 4, 2014

Buying a pre-owned car was a great experience with Benn Edwards, Client Advisor. Benn is professional, courteous and attentive, and works to make the sales process smooth and pleasant. He did a great job, including following up after the sale was complete!

Priscilla Mercer

Dec 4, 2014

Purchasing my new 4 series convertible BMW one week ago, would be considered one of the best decisions that I have made as well as where I decided to purchase it, Catonsville BMW. Gary, Sales Advisor and Larry, Finance Expert were OUTSTANDING!!! My pass experiences in dealing with car salesman have been less than desirable. This past August/2014 I went to a BMW dealership in Owings Mills alone looking for a new car and was told "to come back with my husband"!!!!!!! Yes, in 2014. I am a business owner but according to that salesman he felt or thought i was unable to purchase a new car without help from my husband, despite the fact I KNOW WHAT I WANT!!!!! Gary and Larry listened to me and gave me exceptional treatment and made the process of purchasing my new car seamless and smooth. I will purchase my next car from them. They made one of my dreams a reality. Gary and Larry are the BEST!!

KMc

Dec 2, 2014

We have been going to BMW of Catonsville for over 10 years. Specifically we go see Ralph DiMarzio to purchase/lease our cars because of his customer service. He has always gone out of his way to find the car we need. We trust his judgement and he conducts the process from beginning to end with attention to detail and customer service above and beyond the norm. Our experience with the service center and facility cleanliness and amenities has been great.

Matt

Dec 1, 2014

My dad bought a car from Tom and was so pleased with his service we went back right away to get one for my mother. We pass 3 other dealers to deal w/ Tom. Hopefully we'll be back soon for my M3!

Matthew Cale

Nov 30, 2014

My dad bought a car from Tom and was so pleased with his service we went back right away to get one for my mother. We pass 3 other dealers to deal w/ Tom. Hopefully we'll be back soon for my M3!

CharlesX4

Nov 29, 2014

Lonnie Overby responded to my inquiries immediately. Clear and straightforward. Gave me outstanding pricing and service.

VMariano

Nov 28, 2014

I had a wonderful experience getting my new BMW . My salesman Ralph DiMarzo handled every step of the way and went above and beyond.

Suri_Bhansaly

Nov 25, 2014

I leased a BMW through my business for the first time. Benn Edwards, my Client Advisor, walked me through the process with comfortable clarity. Every email, phone call, and/or text was responded to quickly and with a complete answer. He was very adept at every point in the process. I left feeling completely informed.

hackscudder

Nov 21, 2014

I leased a BMW through my business for the first time. Benn Edwards my Client Advisor walked me through the process with comfortable clarity. Every email, phone call, and/or text was responded to quickly and with a complete answer. He was very adept at every portion of the process. I left feeling completely informed on the purchasing process and on all of the workings of my new BMW. It was an extremely easy-going, informative experience. I will definitely be recommending him and the dealership and I will be back in three years to lease another BMW.

Shaudon

Nov 20, 2014

My experience at BMW of Catonsville was truly awesome! The perfect car was selected for me. Professionalism is really important for me. Not only was the team professional, but courteous and warm. Yes, I am already recommending this dealership to family and friends.

MD- a new BMW 4 series convertible owner

Nov 19, 2014

To begin, the New BMW of Catonsville is a welcoming Beacon Of Light for the entire Baltimore and surrounding areas. Under the leadership of Mr. Mike Maloney I have witnessed a true commitment to excellence in all areas of the dealership. The sales team is the best! In my recent purchase experience, I worked with Mr. Ralph Di Marzo, and Mr. Manny Baltimy. Mr. Ralph Di Marzo was extremely knowledgeable, professional, and diligent; his attention to details reassured me that I, as a customer, was working with a salesman who had my "interest at heart". He met my needs with sincerity and a genuine concern to "make me happy". He is truly an outstanding salesman!!!! Mr. Manny Baltimy was also Top Notch. His initial negotiations helped me to get the car of my dreams. His professional manner fostered a buying process that was speedy and efficient. Last, but not certainly least, Mr. Mike Maloney is a man of integrity and, with his approachable manner and expertise, he heads up a " dealership team" that's exemplary and SECOND TO NONE!!!!!!!

S. Icardi

Nov 8, 2014

Great team at Catonsville BMW all working together to provide an outstanding experience. Tom Eaton is thorough and customer focused and Chris completed the process efficiently. The delivery process was well handled and I left the dealer feeling like I could use a fair number of the features the car offered, even though I had only a short time to spend there. Looking forward to going back and learning many of the fine points of the system.

Sicardi

Nov 8, 2014

I recently purchased a new 228i from BMW of Catonsville and everyone we encountered there was outstanding. They are devoted to providing you all the knowledge needed to make the most of your purchase. Tom Eaton knows his products well and made every effort to assure I was able to take advantage of the features upon delivery of the vehicle. Justin Allen the product genius was on the phone within 2 days to make sure I did not need any additional help and to set up an appointment the Encore visit. This is my first BMW and they have impressed me with their strong customer service culture, not to mention the car is truly a pleasure to drive. Kudos to everyone at BMW of Catonsville and thanks for a great experience.

sherry.icardi

Nov 8, 2014

I recently purchased a new 228i from BMW of Catonsville and everyone we encountered there was outstanding. They are devoted to providing you all the knowledge needed to make the most of your purchase. Tom Eaton knows his products well and made every effort to assure I was able to take advantage of the features upon delivery of the vehicle. Justin Allen the product genius was on the phone within 2 days to make sure I did not need any additional help and to set up an appointment for the Encore visit. This is my first BMW and they have impressed me with their strong customer service culture, not to mention the car is truly a pleasure to drive. Kudos to everyone at BMW of Catonsville!

Chaviousc

Nov 7, 2014

I would highly recommend BMW of Catonsville. My salesman Garry Leonce was very welcoming as soon as I stepped on the showroom floor. He made the whole car purchasing experience comfortable and exceeded all of my expectations. I also really enjoyed working with the BMW Genius Justin Allen, he patiently answered all of my questions and and addressed all of my fears regarding technology. I can't wait to be a repeat customer at BMW Catonsville!

Monique Matthews

Nov 7, 2014

Just a great experience. I came into the dealership looking for a car...after all was said and done: I walked away with the car I wanted at an UNBEATABLE price and a new friend (my saleman Garry Leonce)! Garry Leonce is the epitome of what a salesman should be: professional, personable and diligent. Thanks to Garry the process was seamless and painfree. If you're looking for the best deal and best salesman in town...there is no one better than Garry. Kudos to you BMW of Catonsville.

Chaviousc

Nov 6, 2014

I would highly recommend BMW of Catonsville. My salesman Garry Leonce was very welcoming as soon as I stepped on the showroom floor. He made the whole car purchasing experience comfortable and exceeded all of my expectations. I also really enjoyed working with the BMW Genius Justin Allen, he patiently answered all of my questions and and addressed all of my fears regarding technology. I can't wait to be a repeat customer at BMW Catonsville!

jdbmw123

Nov 5, 2014

Recently was looking to purchase a BWM and went to go see Chris Gajewski. He made the experience awesome and easy. He was very informative and really sold me on my new car without being salesy and pushy. He had great customer service, I will be going back to see him when I want a new car and will definitely refer him.

S. Alpers

Oct 31, 2014

Best car buying experience I've ever had!! Even though my original Adviser (Arnita) was very nice, she didn't know her product (no longer an issue since she's moved on). Tom Eaton, who took over, was outstanding. He communicated more with me in the couple of weeks leading up to delivery (in a good way) than Arnita did in the 2 months prior. I was incredibly impressed with Tom's sincerity and desire to make me happy as a customer. If I was to buy another BMW, I'd seek Tom Eaton out. I truly appreciated everyone working not to waste my time. Everyone at the dealership was very personable and friendly. Closing out my buying experience was your BMW genius, Justin Allen. He was a fantastic last impression, not to mention extremely helpful.

Raghu.

Oct 30, 2014

I had been wanting to buy either a AUDI Q5 or BMW X3, and was getting in touch with the dealerships. However few of them were lousy given that either they didn't come back or were simply not interested as they weren't following up. However the one dealership with stood out from the rest was the BMW of Catonsville. I remember that i put up an enquiry on Friday night and requested for an appointment on Saturday morning and I received the call promptly from Tom Eaton of BMW. I firmly believe that the people make or break the reputation of the place and Tom is an perfect example of this. He came up as a thorough professional with a good knowledge of the vehicle that he was showing us and was very friendly and made us (my family) very comfortable. He was very honest in his opinions as I wasn't yet decided on choosing between BMW & AUDI Q5. I would recommend the BMW of Catonsville as the first preference & you might want to even ask for Tom.

BMW_X5_2015

Oct 30, 2014

I would highly recommend BMW of Catonsville. The moment we stepped into the showroom we were welcomed with a sense of respect. Our salesman was Tom Eaton. He made our experience very comfortable, he worked very hard to get us a great deal and we walked of there very happy. The customer service overall was exceptional, all the way to the financing office and to the technician who help me understand the car inside out.

Raghu Sharma

Oct 28, 2014

I would start by saying that no place is good or bad, it's the make of the people that matter. I had one such wonderful experience with the BMW of Catonsville, where I met Tom Eaton. Tom is a thorough professional, with a good knowledge about the vehicle, and provided what I perceive as an honest assessment of mix of things when I asked him about the pros & cons between BMW X3 & AUDI Q5.I would say that there was no glib talk, he had just helped me out in the best possible way he could. I would really recommend anyone visiting or planning to make a visit to BMW dealership, go to Catonsville first & would be even better if you ask for Tom. I came out with a great vehicle and hopefully believe that it would be my first choice for buying future vehicle.

raghuram

Oct 28, 2014

I had been wanting to buy either a AUDI Q5 or BMW X3, and was getting in touch with the dealerships. However few of them were lousy given that either they didn't come back or were simply not interested as they weren't following up. However the one dealership with stood out from the rest was the BMW of Catonsville. I remember that i put up an enquiry on Friday night and requested for an appointment on Saturday morning and I received the call promptly from Tom Eaton of BMW.I firmly believe that the people make or break the reputation of the place and Tom is an perfect example of this. He came up as a thorough professional with a good knowledge of the vehicle that he was showing us and was very friendly and made us (my family) very comfortable.He was very honest in his opinions as I wasn't yet decided on choosing between BMW & AUDI Q5.I would recommend the BMW of Catonsville as the first preference & you might want to even ask for Tom.

Anderson

Oct 27, 2014

I highly recommend BMW of Catonsville. My experience of buying a used BMW here was pleasant. My salesman was Jeff Beck. He is very professional and helpful. The Customer service was great. Overall, I had a great experience!

A_Liu

Oct 27, 2014

I highly recommend BMW of Catonsville. My experience of buying a used BMW here was pleasant. My salesman was Jeff Beck. He is very professional and helpful. The Customer service was great. Overall, I had a great experience!

BMWChick11

Oct 17, 2014

After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - they REALLY suck!!!), I decided I would try another BMW dealership and see if their service department was any better - that's when I found BMW of Catonsville. I called to schedule my first service appointment there and the receptionist seemed friendly and they appeared to be relatively organized. Immediately upon arriving at the dealership, I was greeted before I could even get out of my car by a friendly service assistant who did a quick inspection of my car and then directed me to my service advisor, Ricky Catalan. Ricky is knowledgeable, friendly, down to earth, and very customer service oriented. Ever since that first experience with their service department, the excellent work that has been done on my car, and the OUTSTANDING customer service I have recieved from Ricky, I couldn't imagine taking my car anywhere else! Every time I need to take my car in for service I feel like they roll out the red carpet for me! And since Ricky has been so amazing, it is primarily because of him that I just recently traded in my 2008 BMW 135i for a new 2015 BMW M235i - I couldn't imagine buying a car elsewhere because I wouldn't want to have to get it serviced somewhere else! So of course when I was thinking about getting a new car, I asked Ricky which sales person there I should talk to - and I specifically told him that it had to be someone who wasn't the typical pushy sales guy type - that's when he referred me to Jeff Beck. After always having such a great experience with their service department, I prepared myself for having a crappy experience with the sales department because that's usually the way it works - you have a good experience with one department and a crappy experience with another department because its really rare to find an entire dealership that is on top of their game as a whole. However, I was definitely proven to be VERY wrong about that after meeting with Jeff. I explained to him what I was interested in and he was friendly and knowledgeable, yet very honest about things, which is exactly how a sales person should be! He also went above and beyond to find me the exact car I was looking for so that I wouldn't have to order it and wait 3 months for delivery of it. Much to my surprise, he ended up finding me the exact car I was looking for at another dealership in the area and told me if we worked out a deal that evening, he would personally go get the car that night and I could have it the next day...how awesome is that!?! So we agreed on a very fair value for my trade and I was happy with the deal that we worked out on the new car - I was actually very surprised at how quick and painless the negotiation process was, considering the negotiation process for my first BMW was a nightmare!! This was definitely the BEST experience I have had when buying a car. And just when I thought things couldn't get any better, Jeff introduced me to their BMW "Genius" - Justin Allen - who was insanely knowledgeable and patient when explaining and showing me everything that my new car could do. He even gives his cell # to new customers in case they have an issue with anything and he insists that you can call or text him any time of day and he will gladly walk you through how to help you. It's that kind of personal touch that makes everyone that I have worked with at BMW of Catonsville a valuable asset to their dealership and an absolute pleasure to work with if you're a customer. The other BMW dealerships in the area should really take a few lessons from BMW of Catonsville on how a successful dealership should be run. I HIGHLY recommend buying a car from BMW of Catonsville (specifically from Jeff Beck) and getting it serviced there as well (definitely ask for Ricky) - the best BMW dealership in Maryland by far!!!!

buck4499

Oct 17, 2014

I worked with Garry Leonce and was very pleased with the service, knowledge and convenience. Garry was extremely helpful addressing all questions and I would recommend BWM Catonsville.

Jenkins

Oct 15, 2014

Couldn't have expected anything better!! Tom was great & helped me understand everything. This is my first BMW & based on my experience doubt it will be my last. As promised, he's answered all my calls & questions.

VJAmmar

Oct 6, 2014

Gary and Sigis is the ultimate team at BMW of Catonsville. The first no haggle dealership experience ever. After getting no where in South Florida for a M235i, I contacted BMW of Catonsville as they were showing a listng on cars.com. Within a few days and a few emails back and forth, the deal was solidified and ready to go. Flew up to Maryland 2 weeks later and exactly what we discussed remotely was exactly the price given to me. In and out of the dealership within an hour. Thank you guys so much. Loving the car and experience!

vjammar

Oct 6, 2014

Gary and Sigis is the ultimate team at BMW of Catonsville. The first no haggle dealership experience ever. After getting no where in South Florida for a M235i, I contacted BMW of Catonsville as they were showing a listng on cars.com. Within a few days and a few emails back and forth, the deal was solidified and ready to go. Flew up to Maryland 2 weeks later and exactly what we discussed remotely was exactly the price given to me. In and out of the dealership within an hour. Thank you guys so much. Loving the car and experience!

trandall01

Oct 4, 2014

My Husband and I purchased our first BMW. During the whole entire process we experienced exceptional customer service. Starting with the initial greeting we received from Benn Edwards, (BMW Client Advisor); right up to the crash course we received on how to operate the vehicle we just purchased. We would highly recommend the BMW of Catonsville dealership to purchase your first or next BMW. You will not be pressured or stressed out any way. Larry Cash who works in the Finance Dept will assist you in any way that will work according to your financial budget. Great team... Ask for Benn Edwards, he is a very courteous, professional and knowledgeable Client Advisor. You will be very satisfied,,,we are. Tina and Mike R.

MizAJones

Sep 27, 2014

My salesman Venil Burk was an excellent salesman. Great customer service, very patient and understanding. I was very pleased. If your ever in the market for buying a BMW visit BMW of Catonsville

Mircea Niculescu

Sep 23, 2014

I bought an used car from BMW of Catonsville and I had a wonderful experience with this dealership. I wasn't expected such a high level of professionalism - which was precisely emphasized by the sales person Thomas Eaton. He was extremely responsive to my requests, he was very kind and polite, and receptive to all the questions I had. He worked fast but also diligently to all the papers involved in the sales. Moreover, he helped on a second time for loaning temporary a car - service that was smooth and fast. Because this time I haven't bought a BMW, but a different car, I am convinced that if my next purchase will be a BMW, I will definitely buy it from Tom.

Pat

Sep 22, 2014

My husband and I attended a BMW event on September 20. From the moment we entered, we were greeted cordially. I specifically asked for a salesperson who did not pressure clients. We were referred to Jeff Beck, and the experience from 10 AM to 5 PM was exceptional. He answered every question we asked, searched for the car which met our needs, and never once showed impatience when something did not work out. Although we had a preowned car in mind to purchase, we found a new car which was exactly what we were looking for. Larry Cash was the financial guru who had more papers on his desk for the sale of one car than we could imagine. He got us through all of it in a timely manner. Every aspect of the day was terrific, although tiring! BMW provided a lovely lunch for their clients and made every effort to make us comfortable. Each person in the queue whom we needed to see was very cordial. Kudos to the BMW "Genius", Justin, who had more information about the car to give us than we were able to process. But...he is available any day for an encore.

pperrell

Sep 22, 2014

My husband and I attended a BMW event on September 20. From the moment we entered, we were greeted cordially. I specifically asked for a salesperson who did not pressure clients. We were referred to Jeff Beck, and the experience from 10 AM to 5 PM was exceptional. He answered every question we asked, searched for the car which met our needs, and never once showed impatience when something did not work out. Although we had a preowned car in mind to purchase, we found a new car which was exactly what we were looking for. Larry Cash was the financial guru who had more papers on his desk for the sale of one car than we could imagine. He got us through all of it in a timely manner. Every aspect of the day was terrific, although tiring! BMW provided a lovely lunch for their clients and made every effort to make us comfortable. Each person in the queue whom we needed to see was very cordial. Kudos to the BMW "Genius", Justin, who had more information about the car to give us than we were able to process. But...he is available any day for an encore.

shaun1234

Sep 21, 2014

I recently bought a BMW 328xi from the BMW of Catonsville, and found the service and the transaction process to be very thorough. I would definitely recommend the dealership. They were proactive and took care of the sales process very well. - Shawn

jurgenator1221

Sep 19, 2014

I purchased a car and my sales associate was Arnita Wilson. She immediately greeted me with a smile and asked about what I was looking for. After a couple of minutes of understanding my needs, Arnita told me of the options that were available. When looking at the options, Arnita always put more importance into finding something that I really liked rather than trying to sell me something that was more than I could afford or even just try to sell me something. She actually also called around a couple of other dealerships to see their inventory. After I narrowed down my choices, we went on a no pressure test drive where with her wealth of knowledge, Arnita told me everything I had a questions about and more! When we returned to the dealership, I greatly appreciated Arnita's no pressure approach to buying a car as she strives to make you feel comfortable first. I even saved $2,500 dollars on my car comparable to other dealerships thanks to Arnita!! I had a great experience and I would definitely recommend Arnita to anyone looking to buy a new car. She is very professional, courteous, patient, and kind.

jurgenator1221

Sep 19, 2014

I purchased a car and my sales associate was Arnita Wilson. She immediately greeted me with a smile and asked about what I was looking for. After a couple of minutes of understanding my needs, Arnita told me of the options that were available. When looking at the options, Arnita always put more importance into finding something that I really liked rather than trying to sell me something that was more than I could afford or even just try to sell me something. She actually also called around a couple of other dealerships to see their inventory. After I narrowed down my choices, we went on a no pressure test drive where with her wealth of knowledge, Arnita told me everything I had a questions about and more! When we returned to the dealership, I greatly appreciated Arnita's no pressure approach to buying a car as she strives to make you feel comfortable first. I even saved $2,500 dollars on my car comparable to other dealerships thanks to Arnita!! I had a great experience and I would definitely recommend Arnita to anyone looking to buy a new car. She is very professional, courteous, patient, and kind.

GP

Sep 17, 2014

I was stood up by the manager after making an appointment with him directly. Another salesperson assisted me but there has been additional confusion because I was "assigned" to a third salesperson via the email I sent being entered into the customer database. The salesperson I ended up working with, although pleasant, failed to follow up on information he promised twice to send me. The manager on the phone mentioned he would be willing to negotiate, stating "the price never stopped us from selling a car" and yet when I tried to start negotiations with my salesperson, he basically laughed at me. That's fine- I'm happy to take my business someplace where they will make an effort to share the basic info on their cars and seem to value my business.

enairaj

Sep 15, 2014

Hi Folks.If you want a 5 STAR service please get in touch with Joe Rivera.He is the right salesman.It cannot be a better experience for us ! Very Professional and keep up the the good work!.Thank you for helping us in settling with our new 2015 X5! Over the above Joe even took additional step in fixing the stain of my trade in cars mat!.Thank you Joe! Best Regards,Rajiv

Mvandervat

Sep 4, 2014

I recently purchased a 435i Convertible and it was a wonderful experience at BMW of Catonsville. Jeff Beck was great to work with an really knows his stuff. Justin Allen showed me all the features on the car and took all the time I needed. These two gentlemen were just as excited for me a I was with the car. I had a few after market items installed and Cindy Hahn in service organized everything and got it all done ahead of schedule. This dealership put me first and I highly recommend.

Matt carol

Aug 31, 2014

Tom was very helpful, kind, and thorough with answering all of our questions. He made sure we felt comfortable and put aside time to work with us and our needs. We will be back to him again!

MiaRe

Aug 30, 2014

I have had my fair share of cars and dealt with my fair share of dealers. Its always over whelming and the dealers are always pushy and never have my best intrest in mind. Tom Eaton at BMW Catonsville has been the only person I have truly enjoyed buying a car from. He is freindly, knows what he's talking about and always gives me the best deal. I have bought two cars from him so far and will deffinatly be back when I am ready for my third. The service he provided for me was more than wonderful, it was exactly how every sales rep should treat their customer. Much Appreciated and a Huge Thank You!!!!!

MiaRe

Aug 30, 2014

I have had my fair share of cars and dealt with my fair share of dealers. Its always over whelming and the dealers are always pushy and never have my best intrest in mind. Tom Eaton at BMW Catonsville has been the only person I have truly enjoyed buying a car from. He is freindly, knows what he's talking about and always gives me the best deal. I have bought two cars from him so far and will deffinatly be back when I am ready for my third. The service he provided for me was more than wonderful, it was exactly how every sales rep should treat their customer. Much Appreciated and a Huge Thank You!!!!!

Father and son

Aug 29, 2014

I recently purchased a 2015 435i Convertible with X Drive and it was a great experience. I ordered the car and worked with Jeff Beck. Jeff's knowledge and help proved invaluable during the process and in the end he was just as excited for me as I was with the purchase. Once the car arrived, we worked with BMW Genius - Justin Allen and he too was awesome. The car had a ton of features and he showed us every one. Despite the heat, he worked with us until we were comfortable with everything. It was nice working with people that care and genuinely love the product they are selling.

Tazzz

Aug 24, 2014

Our buying experience was once again pleasant, successful and our sales rep, Ralph DiMarzo was simply "Top Notch". He worked hard to secure the deal we wanted and made the deal very easy. We recommend his services and BMW of Catonsville for your next car. You'll simply be amazed.

hcdavis6

Aug 23, 2014

Arnita Wilson was a great representative for the company in assisting with our purchase of a 2013 BMW 750i factory executive demo vehicle. Everyone we met was extremely helpful and professional. They all went the extra mile to ensure we were completely satisfied. I would definitely recommend Arnitia and BMW of Catonsville to anyone considering a BMW.

Lorraine Chatman

Aug 21, 2014

I had never purchased a car from BMW of Catonsville before, but I would certainly consider purchasing my next vehicle from this dealership. My sales agent's name was Ben. He was exceptionally nice, not pushy as some salespersons tend to be and ensured that I got the vehicle that I wanted. My experience with Allen, the Business Agent, was equally as pleasant. He worked with me to ensure that I was comfortable with my payment and gave me several payment options. I own several vehicles, all of which were pre-owned. By far, this was my most pleasant pre-owned car purchase experience. It was well worth the 45 minute drive and I would highly recommend BMW Catonsville.

CW

Aug 20, 2014

Several days ago I emailed the dealership regarding a used 2014 328i. After confirming that the car was still available, I stated what I was willing to pay and that funding was already in place. The day before my wife and I were to visit I received an assurance from the salesman that the sales manager had reviewed my offer and was "willing to work with it". After a 45min drive the next day my wife and I test drove the car and prepared to discuss the numbers. It was at this point that the sales manager informed us that he would not sell the car at the price we were told he would "work with". The sale price he presented was the original price I saw online! He then attempted to pressure us into using BMW financing to cover the higher price. Now don't get me wrong. The asking price wasn't bad, but who pays asking price? To not even offer us ANY sort of reduction is plain insulting! If they couldn't do the deal at the price we offered they should have been honest and told us BEFORE we made that long drive! They baited us into driving all the way to their dealership only to switch the deal when we got there. My wife and I are middle-aged, professional, and African-American. I am forced to wonder if race was a factor in how things played out. All seemed to be well until we arrived in person. We will NEVER buy from them and will recommend the same to our circle!

cdub02

Aug 20, 2014

Several days ago I emailed the dealership regarding a used 2014 328i. After confirming that the car was still available, I stated what I was willing to pay and that funding was already in place. The day before my wife and I were to visit I received an assurance from the salesman that the sales manager had reviewed my offer and was "willing to work with it". After a 45min drive the next day my wife and I test drove the car and prepared to discuss the numbers.It was at this point that the sales manager informed us that he would not sell the car at the price we were told he would "work with". The sale price he presented was the original price I saw online! He then attempted to pressure us into using BMW financing to cover the higher price.Now don't get me wrong. The asking price wasn't bad, but who pays asking price? To not even offer us ANY sort of reduction is plain insulting! If they couldn't do the deal at the price we offered they should have been honest and told us BEFORE we made that long drive! They baited us into driving all the way to their dealership only to switch the deal when we got there. All seemed to be well until we arrived in person.We will NEVER buy from them and will recommend the same to our circle!

bpreuninger12

Aug 18, 2014

I bought my first BMW from BMW of Catonsville. Great representitives and overall selection of vehicles. Arnita helped me out on my purchase, and I would reccomend her to anyone wanting a knowledgable, honest sales representive.

melvin2050

Aug 18, 2014

Joe Rivera is the most customer oriented sales person I have ever bought a car from. It was a great pleasure working with Joe. And Larry Cash in Finance has an uncanny way of putting your mind at ease when it comes to financing. He by far gave one of the best options presentation I have ever been given by a car dealership. Including BMW dealers who I have bought 2 other times (a 3 and 5 series new) in the past from.What a "Great Team" you have working at BMW of Catonsville...

zach.harber.9

Aug 17, 2014

BMW of Catonsville offered a stress free environment to purchase a new car. Everyone there was friendly and very helpful. Of course there is some nerves that come into play when buying a new car, but Benn Edwards helped us out every step of the way. Benn was very knowledgeable and very patient while helping me pick out my dream car. He is very friendly and a very good salesman. Highly recommend Benn for customers looking for a BMW. He is awesome!! Thank you BMW of Catonsville

Jay

Aug 14, 2014

We bought a CPO 5 series from BMW of Catonsville. We worked with Benn Edwards. I would highly recommend Benn and this dealership for anyone buying a new or used BMW. They were very friendly, informative and very easy to deal with. During delivery, Benn made sure that the car measured up to his own high standards, and therefore made it easy for us. We also had fun experience with the 'Genius' Justin Allen, He was funny, and even though it was late, he patiently explained all the features to us.

bingat101

Aug 10, 2014

Buying our first bimmer was nerve wracking. But Joe made us feel at home and Larry sealed the deal for us, literally. We got the model and the upgrades that we want at the price lower than the other dealership we went at first. Joe has been really nice in dealing with all the necessary paperworks for our trade.

Tri-tip sandwich lover

Aug 7, 2014

We had an excellent buying experience with Joe Rivera, friendly, personable, knowledgeable, easy to work with. And he's a real live Californian from the Central Coast and lover of BBQ tritip. I highly recommend him and other members of the BMW of Catonsville, especially Justin the Genius who walked us through every feature of our new BMW. We were and are very pleased.

Josh Estep

Aug 6, 2014

Recently, I made a visit to BMW Catonsville to look at an X5 that had intrigued me after looking at the website. From the first time that I met with Joe Rivera until the end of the sale he was detailed, systematic, and most importantly personal in his approach. One of my main concerns was safety and Joe not only explained the specifications in detail but he also was willing to print off additional safety specs online for me. There was no time in which I felt pressured to purchase the vehicle but rather empowered to make an informed decision. Even throughout the paperwork process Joe explained each process so that I understood and he allowed me to utilize his computer in order to attain specific financial documents. He was quite professional throughout the entire process, patient, and displayed a respectable patriotism towards my service in the military. I would recommend that any one looking to purchase a new vehicle go to BMW Catonsville and ask for Joe Rivera. I promise that you will have a profound experience working with Joe and can ultimately rely on Joe assisting in a smooth pressure free process.

Godchild

Aug 6, 2014

I search the internet and other dealers looking for a mineral silver x3 and finally found one at Catonsville BMW. I was really excited to find the car that I wanted with the features I wanted.. This is my third car that I purchase at this dealer ship and I have been veey satisfied. I highly recommend Catonsville BMW to purchase a car.

kondal reddy

Aug 4, 2014

From the moment I steeped into their office until i'm done buying the vehicle, the only guy with whom I was in contact was Tom Eaton. His service was excellent. The quick responses that he gave when I shoot him questions made me finally stick with BMW of Catonsville.

kondal reddy

Aug 3, 2014

From the moment I steeped into their office until i'm done buying the vehicle, the only guy with whom I was in contact was Tom Eaton. His service was excellent. The quick responses that he gave when I shoot him questions made me finally stick with BMW of Catonsville.

Beth

Aug 1, 2014

Last week I took delivery of the very first BMW i3 (electric car) from BMW of Catonsville. It's great! It is high-tech, fast, and compact. It looks great too. I love the low-impact on the environment. The car feels very sturdy despite its small size. Joe Rivera was exceptionally helpful during the whole ordering and leasing process. Thanks also to Manny, Justin, and Chris.

Beau D.

Jul 30, 2014

Great experience from start to finish. Jeff Beck was my salesman and was incredibly polite and helpful. Overall, the process was seamless and I am happy with the result.

jonaselm

Jul 30, 2014

Took delivery of a new 328i last week. Jeff Beck did a stellar job locating a vehicle that met my "must have" list, and getting it from the port to the dealership quickly. Chris Allen in finance was also great to work with -- super nice guy and no hard sells. When I took delivery, Justin, the BMW Genius, did a thorough job of showing me every feature of the car. All told, it was a stellar car buying experience. I also appreciate the fact that Jeff took time to order accessories for me a week after the deal was done.

jrafter84

Jul 18, 2014

Neil is great! Every time I need something he is there ready to respond. I refer people to this dealership every time I have a chance.

ron18666

Jul 10, 2014

Staff make a huge difference in how a dealership relates to prospective buyers as opposed to those that have their rear ends up in the air. It has been a pleasure dealing with this dealership. I don't doubt it will continue to be my dealership of choice.

B and B

Jul 8, 2014

Let me start with customer service---It was the best!!!!!I felt like Jeff Beck was my personal shopper. It all started with Sigis. I had bought a car from him before. I wanted to work with him only. He made that happen. We worked out a deal. Then Sigis asked if Jeff Beck could finish the deal. I did not know that Sigis became the manager so it was ok to work with Jeff. He was wonderful---answering all my many questions and making sure that I understood everything. Then I was introduced to the BMW Genius- Justin---another wonderful person very patience with my many questions. The Catonsville dealership is one that I will visit again---they follow-up right away. With Sigis in his new position and salespeople and geniuses like Jeff Beck and Justin this dealership is a win-win!!

Bob & Jana

Jun 30, 2014

Excellent service by Jeff Beck at Catonsville BMW. Very professional and expert advice given. Also, would like to mention the great service provided by Justin Allen, the BMW tech who explained the technical aspect of the BMW to my wife and I. Great Team work.. again, thanks so mucy to Jeff Beck, what a great service.

Cal8

Jun 30, 2014

I could not be more pleased with the purchase of my new BMW. Working with Ralph DiMarzo made the process go smoothly and enjoyable. Hi is highly informative and answered all my questions with utmost professionalism. Ralph is the one and only car salesman I will use in the future and have recommended him to my family and friends. My uncle and brother have gone to Ralph D. as well for their new cars and feel the same way as I. BMW is the ultimate driving machine, the car and salesman Ralph DiMarzo have made me a customer for life!

BOBPENN23

Jun 30, 2014

Great service by Jeff Beck, from whom we bought our X1. He was kind, knowledgeable and very helpful. Need to mention the great work by Justin Allen in explaining the technical details of the BMW X1. Jeff Beck and Justin Allen ofference the unconditional assistance and showed that they really care about the customers' needs. We are convinced that we have bought an exceptional car and received exceptional service.

jsalarda1

Jun 20, 2014

He helped us look for the model or type of car. And the color of car that were looking for. he is friendly and most of all very approachable.

Christina G

Jun 19, 2014

Crazy, but true story, okay here it goes Russell BMW and Volkswagen are all in the same vicinity (Catonsville). I was trying to get a battery for my car (Jetta) key, and I somehow ended up at the BMW lot. Once I pulled up, I realized that I was at BMW, so I asked a group of salesman Where is Volkswagen? One guy in particular (Joe Rivera) says, its across the lot. Then he begins to ask me why I dont have a BMW? My response is, I CANNOT afford a BMW! Joe tried to convince me that I can afford one. Come to find out he was absolutely right! Almost a week later I ended up buying a 1 series BMW w/ red leather (the most awesome car). I told him exactly what I was trying to do, and he helped me reach that goal. Joe Rivera is very personable and he made me feel so comfortable. If you ever go this dealership, make sure you ask for him-You wont be disappointed. Im not saying that Joe can work magic, but if you do your part, then hell do his. Cheers! Christina G.

M O-Brown

Jun 19, 2014

If you want A-1 service when purchasing a car, please see Jeff Beck. He is definitely a top salesman; however, I can't exclude the rest of the crew, Justin - who showed me all the features of my car, the manager who helped me with my trade and deal and Mr. Cash - who took my money, haha. No, who stayed past his quitting time to close and seal the deal. Customer service is a plus and from the moment I walked in the door, it was an excellent experience. Jeff put me in the car that was right for me. His style was if you like it, I'm going to try my best to get you in it. Jeff I appreciate you and the rest of the team. Keep up the good work. I loved that you went the extra mile for me, not to mention, you were able to get my glasses back to me even after trade was gone off of the lot. Again, I cannot thank you enough.

Raghu Babu

Jun 19, 2014

Getting my car to Ricky at the service department is a the best thing I do every time for the past 6/7 years. He makes sure its all done correctly, on time, as indicated, and keeps us updated on the progress, and would follow him anywhere he works. (you are 45 miles from home, and will only let Ricky service my car) Cheers Raghu Babu

berman2921

Jun 19, 2014

Ricky Catalan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loaner car reserved. Thank you, Ricky

ChristinaG1

Jun 19, 2014

Crazy story, okay here it goes Russell BMW and Volkswagen are all in the same vicinity (Catonsville). I was trying to get a battery for my car (Jetta) key, and I somehow ended up at the BMW lot. Once I pulled up, I realized that I was at BMW, so I asked a group of salesman Where is Volkswagen? One guy in particular (Joe Rivera) says, its across the lot. Then he begins to ask me why I dont have a BMW? My response is, I CANNOT afford a BMW! Joe tried to convince me that I can afford one. Come to find out he was absolutely right! Almost a week later I ended up buying a 1 series BMW w/ red leather (the most awesome car). I told him exactly what I was trying to do, and he helped me reach that goal. Joe Rivera is very personable and he made me feel so comfortable. If you ever go this dealership, make sure you ask for him-You wont be disappointed. Im not saying that Joe can work magic, but if you do your part, then hell do his. Cheers!Christina G.

MOBROWN

Jun 19, 2014

If you want A-1 service when purchasing a car, please see Jeff Beck. He is definitely a top salesman; however, I can't exclude the rest of the crew, Justin - who showed me all the features of my car, the manager who helped me with my trade and deal and Mr. Cash - who took my money, haha. No, who stayed past his quitting time to close and seal the deal. Customer service is a plus and from the moment I walked in the door, it was an excellent experience. Jeff put me in the car that was right for me. His style was if you like it, I'm going to try my best to get you in it. Jeff I appreciate you and the rest of the team. Keep up the good work. I loved that you went the extra mile for me, not to mention, you were able to get my glasses back to me even after trade was gone off of the lot. Again, I cannot thank you enough.

John K

Jun 18, 2014

This was the first BMW 2014 X5 purchased and couldn't have asked for a better experience. Ralph DiMarz was salesperson and was great to work with. He answered all of our questions and helped us buy the car we wanted. We never felt rushed or pressured. Overall it was a great experience and I would recommend BMW of Catonsville and Ralph to all my friends!

Mjamil77

Jun 17, 2014

Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to anyone.

Mary

Jun 15, 2014

The whole process was easy and streamlined. My representative, Ralph DiMarzo was helpful, professional and attentive to all of my needs. He made sure that I was familiar with the car before I drove away, put my old tags onto the new car and made sure that everything was in order.

timL

Jun 14, 2014

Everything was explained. I waited for the service to be completed and it was done timely

ennema

Jun 14, 2014

Jamie did an outstanding job when we arrived and she discussed all my requirements and went over the history of the vehicle with us since it was bought used from a private location. Brittnay did an outstanding job keeping me posted on the status of the job and ensured I was aware of all actions they were doing to the vehicle.

Will

Jun 13, 2014

I have been driving BMWs for 10 years now and will not go anyplace else. BMW of Catonsville is where you want to purchase your BMW. If you want the best experience from a BMW Dealer you need to speak to the best. Ralph DiMarzo is that man. He is the best. Inform him of what you want out of a car and I guarantee that you can find it in a BMW. The courtesy and patience that Ralph extended to us for many years now has never wavered. After you purchase your BMW and need scheduled maintenance, stop here. Have a cup of coffee, and you will find yourself venturing over to Ralphs office to say thank you again.

finkel777

Jun 9, 2014

From the Time I connect with Joe Rivera via email my experience was fantastic. Everyone I talked to was very helpful. I did not hear the word "NO" for any of the friendly sales staff. As i went throughout the purchase process every single person i met worked hard to meet all of my expectations and to make sure i went hime happy. have not had such a great experience with a car dealership in many years. good to see quality customer service still exists!!!!! Thanks to Joe, Sigis, Justin and Larry for making my purchase such a great experience.

mccullough1

Jun 9, 2014

I have bought many cars from a lot of different Dealerships in my lifetime, and this was the best experience I've ever had. This was the first time buying a BMW and with BMW of Catonsville. Jeff Beck was our sales rep., and who couldn't have been more helpful. Jeff took a lot of time with us to make sure we were completely happy with our purchase. We test drove a couple cars, and spent a good deal of Jeff's time going over the benefits of each. Throughout the entire process Jeff was very patient, curtious, and genuine. If we had a Daughter, he'd make a great Son-in-Law.Larry Cash, who did the most of the paperwork, got through the process as quickly as possible. This we appriciated!!! Larry was very thorough in his discription of the process and programs BMW had to offer. We did buy an extended warranty, something I never do, you can ask my Wife. I consider Larry a true professional.Justin Allen is the true Genius of BMW of Catonville, when it comes to the cars operating system. Without Justin I wouldn't be able to turn on the radio. Kidding, of course. Justin, was able to go over the navigation system in detail as well as anything we need to know. Great young man. Overall, we would recommend BMW of Catonsville to everyone we know. Thanks for being such good People.

X1love

Jun 7, 2014

Truly I walked out of another dealer twice before I discovered the exact car I wanted here at $2000 less. Great rate on financing too.

STXVI

Jun 6, 2014

All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel followed up to update me on the required repairs in a timely manner and the car was repaired on schedule.

Nicole loves BMWs

Jun 5, 2014

I joined the BMW family in '97 and purchased my a new vehicle from client advisor Ralph Di Marzo. From that day until today 3 BMW purchases later I remain a happy customer. Ralph and the Service team at BMW of Catonsville offer incredible customer service with courtesy and integrity. They are loyal and committed to providing over and beyond customer needs and expectations and with amazing deals. Ralph Di Marzo and the BMW of Catonsville family is a household name for new and preowned purchases, service and maintenance.

njcurrie

Jun 5, 2014

I just completed my second purchase with BMW of Catonsville because after 3 years with my current M3 it was time for a change of pace. I had the pleasure of working with Ralph Di Marzo once again and he was as easy to deal with as with my prior purchase. Ralph answered e-mails with questions in the evening as I was doing research, responded to texts and returned calls promptly. It is always refreshing to work with professionals and not have to worry about the typical negotiation and "dickering" that can occur with the car buying process. Ralph and BMW of Catonsville have confirmed why they are my dealer of choice and I appreciate how well they treated me during my buying experience. Well done.

mclark428

Jun 4, 2014

I bought our first BMW here. I worked with Ralph R. Di Marzo Jr. who's expertise and knowledge of the BMW line was very insightful with the build selections, and very helpful during the delivery/purchase. He was a pleasure to work with during the entire process of our new 4 series!

wgrube

Jun 4, 2014

Cindy is a great asset of the organization work was wonderful and I received my car back in the time frame I wanted it in.

Ramcharan1969

Jun 4, 2014

My sales person Benn Edwards was excellent to deal with. My schedule is very difficult to accommodate and he was able to work my direct demands. He has great patience and was always available for questions.

Pam G.

Jun 3, 2014

I took my car (Priscilla Jones) in for a regular service. To discover she had several problems. My Service Tech guy Neil Taylor was top notch professional and on top of every situation. He made sure my recalls were update, all discounts were applied, the loaner was available. The entire process was flawless, even down to the young lady where I checked out. She answer every question (and I had many) with professional curiosity. What could have been stressful, was completely smooth sailing, from the guys in the service bay, to the young man who drove me to the loaner, up to my check out! Kudos BMW of Catonsville!

atravis

Jun 3, 2014

I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in great detail the service that was performed.

kgriffith

Jun 3, 2014

I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you.

kdengler

Jun 1, 2014

Benn Edwards was courteous, well informed, and helpful. Mr. Edwards was able to answer all of our questions. He was professional and friendly at all times. His knowledge of the product and the procedures of the purchasing process made our overall experience very positive, especially since our purchase occurred over the busy Memorial Day weekend.

George

May 31, 2014

I visited several BMW dealers and as soon as I came to Catonsville BMW I realized it was different. Joe Rivera met me and we actually talked and there was no "strong sales pitch." It was like we were old friends. He was very helpful and informative. I made a couple trips there and drove several different models and Joe was the consummate professional. After making my selection he handed me over to Larry Cash who ,despite my not having great credit, worked out a great deal for me. Exceptional customer service and I love my BMW !

carlessia

May 31, 2014

Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner.

Nazee Farsi

May 30, 2014

I first met Tom Eaton, one of the saleaman at BMW of Catonsville back in December of 2012. I was looking to Lease a X3 and was shopping around. i almost went to every BMW dealership within 50 miles of my home including BMW in Towson, Anapolis and Reisterstown. I did not like any of the salesmen in those centers. I was lucky enough to call Russle BMW and speak with Tom. He was so friendly and nice thet I knew I can easly close the deal with him. When I went there everyhing went as smoothly as one would expect . I was and am very happy with my purchase. Most importantly, he kept in touch with me, even drove up to where i live when I had some minor issues with my car and the other time I had left my personal stuff in a loaner car . Who would really do that in theses days?? I got to know him better when I had a serious car accident a year later in December of 2013. He was the inly person really helped me and did his best to get my car repaired as quickly as possible. He even took care of all insurance calls and claims and so on and so fort, without Tom's help I would had not been able to get myself together. He is not only a great salesman but also has a very kind big heart and always willing to help unconditionally and with no expectation. I have had such a pleasant and enjoyable with Tom and BMW of catonsville that I will definitely come back to him for my next car even if I move out to another state. I did also introduce one of my friend to Tom and he had the same experience as I did. I highly recommend him and DMW of catonsville.

Olivia560

May 27, 2014

I came in to the pristine dealership to make my first "big" purchase and was welcomed with a friendly smile. Joe Rivera greeted me and my family and showed an immediate interest in learning of my expectations, not only of my new vehicle, but of the dealership. He narrowed down my options, and guided me to the ideal car and most comfortable price. From start to finish, he made sure to consider my input throughout the process. Bottom line, if you are looking for an amazing car buying experience, whether your first or your fifth, this is the place to go. Joe Rivera of BMW of Catonsville is the best!

Amir Shaker

May 26, 2014

It was a great experience with BMW at Catonsville, MD when I leased my new 328iX Drive specially when I did all my paper work and questions and test drive and prices all through a great sales man his name is MANNY, what's a wonderful time shopping there. Thanks again MANNY. Amir Shaker

David lewis

May 26, 2014

I bought a used 07 328i with 50000 miles. The drive is very smooth and there's no road noise. Very friendly and helpful staff. Would definitely recommend this dealership to someone.

Olivia560

May 26, 2014

I came in to the pristine dealership to make my first "big" purchase and was welcomed with a friendly smile. Joe Rivera greeted me and my family and showed an immediate interest in learning of my expectations, not only of my new vehicle, but of the dealership. He narrowed down my options, and guided me to the ideal car and most comfortable price. From start to finish, he made sure to consider my input throughout the process.Bottom line, if you are looking for an amazing car buying experience, whether your first or your fifth, this is the place to go. Joe Rivera of BMW of Catonsville is the best!

THE DREWSTER

May 20, 2014

Cindy was totally awesome and had a wonderful attitude. I can see why she has been there 15 years! She makes coming to the dealership a incredible experience and she treated me like royalty. I have never experienced someone who went out of the way like she did that day. She even called me the following day to follow up with me! Are you kidding me! I chose Catonsville BMW for service over Tisher because at Tisher of Silver Spring they got my car seat greasy on 2 visits and they couldn't care less. What a difference at Catonsville and with Cindy. You guys should be proud to have someone as wonderful as Cindy working there. Thanks again for a great experience.

wepriceiii3

May 20, 2014

It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to work with. I never have to find her to get a status update, she's always one step ahead of me. She's a great asset to your business.

polyploidal

May 20, 2014

Jeff was extremely knowledgeable, straight forward and personal. I walked away feeling completely satisfied with my purchase and I would recommend Jeff to anyone looking to purchase a BMW.

tlongofec

May 16, 2014

Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman.

MClark

May 16, 2014

I bought our first BMW here. I worked with Ralph R. Di Marzo Jr. who's expertise and knowledge of the BMW line was very insightful about the build selections, and very helpful during the purchase. He was a pleasure to work with during the entire process of our new 4 series!

CML BMW of Catonsville customer

May 15, 2014

Exceptional Customer Service and Sales Process with Ralph DiMarzo. Ralph is very knowledgable. I recently traded in my 328i x drive sedan for an X1 xDrive 28i. Ralph compared the cars features so I could better understand the benefits of moving to the X1.I was very confident in my decision and leased the car during one of BMW promotional events.I have been a repeat customer of Ralph's and will recommend him to my friends and family.-CML

Seabee00

May 14, 2014

Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimore & D.C. in my "ultimate driving machine!"

Cpaley

May 13, 2014

Bought my 2013 BMW 328i below Kelly blue book and it was a great experience. Friendly staff and wonderful service! And I love my car.

BMWgurl

May 12, 2014

I was frustrated with the entire car buying/leasing process until I dealt with Ralph Di Marzo. He's so attentive and professional, and he got me the car of my dreams quickly, easily, and painlessly. He took the time out of his busy schedule to ensure that all my questions were answered and that I was completely satisfied. He's thorough without being pushy, and I will definitely recommend him to my friends and family.

Josh D from PA

May 9, 2014

From the minute I started working with Joe Rivera I knew I found the guy I wanted to purchase a car from. I'm in sales so I am tough to impress but Joe was top notch all the way through. He would even text me after hours as late at 10pm but most importantly he found the car I wanted at the price I wanted. I drove 2 hours from PA and was not disappointed. The process was smooth and they also got me a better rate then my bank. Mike the GM was also great to work with and very helpful. I have to say I have zero negatives and would drive back to purchase another vehicle from Joe. The only thing I'm happier about is that I didn't get pulled over flying home in my 750Li xdrive. 100mph feels like 40mph. I couldn't be happier.

Sharon I.

May 9, 2014

I just recently leased my fifth BMW from Catonsville BMW. I will continue to deal with Ralph DiMarzo as he has been the best car dealer in my 30 years of buying/leasing cars. I trust him and that says a lot for a car dealer! I know that he will work with me to obtain the best price for the vehicle I desire. He gives me honest feedback and doesn't play games. He does not waste my or his time as he is there to make not only the company happy but his customer happy. I moved to Virginia from the Baltimore area 3 years ago but will remain faithful to Ralph as he is the best. Give him a call if you are thinking of leasing a BMW. You will be glad you did. Sincerely, Sharon I.

ttobin1919

May 6, 2014

Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was finished (earlier than expected) she called to let me know. And when I came to pick up the car she reviewed what was done. I was also impressed by Jessie both in the rental car process and in parts to pay my bill. She got a rental car very quickly and got my car quickly too. She is a knowledgeable and friendly person. Cindy and Jessie are good examples of what quality service should be.

sisbell

May 5, 2014

This is the fifth BMW I've leased. Ralph has been my salesman since day one. I will continue to lease my BMW with Ralph's guidance as I trust him to help me make the best decision. We moved from the Baltimore area to Virginia three years ago and I still return to Baltimore for care on my BMW. The team at your dealership has always been professional as well as friendly. I get prompt reponse and attention when I call or show up.Ralph works hard at helping me to get the vehicle I want. He gives me sound advice as to the reality of what it will cost me. I unfortunately turned my convertible 335i in for an M3 three years ago, as I fell in love with the M3 at first sight. I had only leased the convertible for one year and therefore had to add the cost to the M3 lease. A year after leasing the M3, my husband's company moved to northern Virginia. We bought a house on a dirt/gravel road and it was not a road the M3 could traverse. I needed an all-wheel drive in order to get out of the community in the winter and the gravel road would have been abusive to the M3. I loved that car! Ralph helped me to lease an X3 351. Again, I had to absorb the cost of turning in a lease early.Today, I'm very happy that Mile One BMW allowed me to turn in my X3 after 21 months of my 36 month lease. This helped to lower my payment which I greatly appreciate. I hope to eventually pay down all the former leases and be back in a BMW at a reasonable price. I will keep coming back to Ralph as he has never given me bad advice and I trust him to assist me in getting the best deal that I can.Thank you Ralph for always being there for me. Greatly appreciate, Sharon

happy birthday to me

May 2, 2014

looking for a BMW for a 50th birthday present, went to carmax didnt like the financing, so i traveled down the road to RUSSELL BMW, my client advisor was Benn Edwards, had such a pleasure purchasing my dream car with him, very professional, friendly and i did not feel imtidated about buying a luxury car. i would highly recommend the dealship and my clien advisor

Chad Ruggles

Apr 29, 2014

Joe Rivera made the entire buying experience so much better than I expected when buying a car. Joe was key to my buying decision.

Danoa

Apr 29, 2014

While I have not been able to make the trip down to the site as of yet, I have had several phone and email conversations with Tom Eaton, of dealership and have nothing but praise for him. No matter when I call or how many times I do, he is always courteous and give me the time I feel I need. We have been discussing both new and used vehicles. My problem is that I am not sure as to what model I would like, and Tom has been very understanding and hasnt stopped taking my calls!! Good guy and an asset to the team.

danoa58

Apr 28, 2014

While I have not been able to make the trip down to the site as of yet, I have had several phone and email conversations with Tom Eaton, of dealership and have nothing but praise for him. No matter when I call or how many times I do, he is always courteous and give me the time I feel I need. We have been discussing both new and used vehicles. My problem is that I am not sure as to what model I would like, and Tom has been very understanding and hasnt stopped taking my calls!!Good guy and an asset to the team.

Chris and Lina from Bethesda

Apr 23, 2014

Cindy Hahn has been our service client advisor for many years. We have always enjoyed bringing the car in, it is ready in a matter of an hour or two. A couple of times more intensive service has required the car to stay overnight, but doing the car rental has been very smooth. We enjoy the advice we get from Cindy and the information on what is our next milestone at which we will need to visit again. Chris and Lina. Bethesda, Maryland.

john frederick go ravens

Apr 23, 2014

when i deal with ralph Di Marzo jr. he is always friendly and always looking to give good professional advice i really take is professional advice to heart and consider him a friend.

Terence007

Apr 23, 2014

Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure when I visit this BMW dealership!

bobreese

Apr 15, 2014

I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an earlier date that there was a programming recall on my car. I also listed this service to be done. I dropped off the car using the night drop and I was called the next day with the results of the testing and repairs. My car was ready but I was out of town and i did not pick it up for a few days. I came into pick it up and even though I could have gone to the cashier to get my car, Ricky came over and went over the details of the findings again and sent me on my way. I appreciated the extra attention.

Drew

Apr 12, 2014

I had been talking with Arnita while waiting for the perfect car to come up for sale--Yes, I was very focused on two specific older models with specific options and low mileage in showroom quality. I've visited dozens of dealerships over the last year looking for the perfect car and I would say that Arnita ranks up as one of the best sales people that I've spoken with. It seems like a lot of people don't know the cars that they are selling, but Arnita knows her cars and her enthusiasm for BMWs is very apparent. She made for a good experience and has tempted me to use her dealership for servicing my BMW's even though I ended up finding my car elsewhere. If you want to speak with a saleswoman who is extremely knowledgeable, ask for Arnita!

Rob Taylor

Apr 10, 2014

I recently had a great experience in a BMW dealership in Catonsville where I was greeted by a lovely smiling young lady named Arnita Wilson. I don't like dealerships because I thought they were a bunch of sharks. But Arnita rested assure that I would get the best possible service from her and the dealership. I am very happy with my purchase and I will definitely be referring others to this dealership.

Happy BMW Customer of BMW Catonsville

Apr 9, 2014

I recently changed jobs to a new role as a sales rep and needed a car. Since 2007, I had only driven company cars. As such, I hadn't experienced the car buying process in many years. As a result, I was anxious and stressed at the same time. The team at BMW Catonsville Joe Rivera, Gerry, Mike and Larry immediately turned these feelings of stress and anxiety into peace and comfort. From the moment I stepped on the lot I was met with a calming and pleasent sales person, Joe Rivera 805-268-3285. His calming and tranquil nature made the car buying process hassle free and painless. My first contact with Joe came 1 week before I needed to sign a contract for a car. I told Joe I was considering an Acura TL, Audi A4, and BMW 328xi. Joe explained to me he appreciated me considering other vehicles however the BMW was in a totally different class. As a salesperson I initially thought this was the same ole "song and dance" sales people tell potential clients about their products. Well, after Joe lent me BMW 328i over night, I realized just how terribly wrong I was. I can say without equivocation that the BMW 328i sedan is a DRIVERS sedan and is not the typical "PTA Mom" vehicle. The acceleration, handling, balance, and braking ability of BMW is unmatched and must be experienced. Professionalism, courtesy, and dedication to world class customer service is what the car buyer will experience from BMW Catonsville MileOne dealer. They come with my highest recommendation.

jliberto

Apr 9, 2014

I recently changed jobs to a new role as a sales rep and needed a car. Since 2007, I had only driven company cars. As such, I hadn't experienced the car buying process in many years. As a result, I was anxious and stressed at the same time. The team at BMW Catonsville Joe Rivera, Gerry, Mike and Larry immediately turned these feelings of stress and anxiety into peace and comfort. From the moment I stepped on the lot I was met with a calming and pleasent sales person, Joe Rivera 805-268-3285. His calming and tranquil nature made the car buying process hassle free and painless. My first contact with Joe came 1 week before I needed to sign a contract for a car. I told Joe I was considering an Acura TL, Audi A4, and BMW 328xi. Joe explained to me he appreciated me considering other vehicles however the BMW was in a totally different class. As a salesperson I initially thought this was the same ole "song and dance" sales people tell potential clients about their products. Well, after Joe lent me BMW 328i over night, I realized just how terribly wrong I was. I can say without equivocation that the BMW 328i sedan is a DRIVERS sedan and is not the typical "PTA Mom" vehicle. The acceleration, handling, balance, and braking ability of BMW is unmatched and must be experienced. Professionalism, courtesy, and dedication to world class customer service is what the car buyer will experience from BMW Catonsville MileOne dealer. They come with my highest recommendation.

Dhyman101

Apr 8, 2014

9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with the service and love they put into helping me with my service needs and doing the work that needs to be done quickly and efficiently.

Jjpalmer2002

Apr 8, 2014

The salesman at the dealership is very friendly and knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent service package that comes with the car. I highly recommend this dealer for your next car purchase.

Bob

Apr 7, 2014

I recently leased a new 650i Gran Coupe and, when the decision process started, I wasn't optimistic that it would all come together and that I'd be driving off the lot in my new car. Ralph DiMarzo was my sales professional, and he didn't an unbelievable job helping me better understand all the options between lease and purchase as well as finding the best value for my current 750li. He was knowledgeable, responsive and most importantly understood my situation and what I was hoping to do. He's the best sales guy I've ever worked with, and I consider him to be a friend. I have other friends that know Ralph from prior BMW purchases, and they all had the same experience that I had. I would recommend any friend to him, and if I had it my way, I wouldn't ever buy a car from anyone else. BMW of Catonsville is also a great dealership to work with. Thanks Ralph! Bob

Bob&Donna

Apr 7, 2014

Arnita Wilson is the most knowledgeable and professional auto sales professional I've met. As a customer I can say Arnita Wilson is the Best!

Fingarson

Apr 7, 2014

I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of experience working with customers.

Tonyaappleby

Apr 7, 2014

I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, because I work at night. The car only needed routine inspection checks...it didn't even need an oil change,I had to call 3 times to vet ahold of Mel and apparently he wrote down my telephone wrong. As of 3:30pm, they hadn't even begun to work on my car. He stated he would give me a loner vehicle,but because my license was expired by 2 days they couldn't loan me a vehicle.So they pull my vehicle off the lift and charged me for an air filter and brake fluid, which who know was done because I needed my car back. I asked why it took so long to do my vehicle and this is the reason. When you make an appointment for your vehicle, the appointment is to only meet with the service advisor,not for your car, Mel explained that they have the right tondo whatever cars roll in first so the appointment is completely useless. Secondly, I didn't authorize the new air filter and was charged $140 for this and $85 for mere ounces of brake fluid. Labor charges were over $240. So,my license was expired by 2 days doesn't explain why it took almost 8 hours to hook my car up to a computer, check the tires,brakes,and reset my service button my car.Complete disregard for my time and had the nerve to equate his job (Mel) to my profession, which I am a internal medicine nurse practitioner. Avoid this place!Dr. Tonya Appleby

Bob and Donna

Apr 5, 2014

Arnita Wilson delivered the best customer service experience when my wife and I purchased our newest car. I currently own six vehicles and have purchased many over the past forty years. Arnita was very knowledgeable in all phases of selecting the vehicle and options best suited for our needs, finding the perfect vehicle, negotiating, and closing the deal. Arnita demonstrated that she is a Wizard at automobile technology. Walking us through the safety and security features, Bluetooth, cellphone, and Sirius Radio setups was made simple and fun. My wife and I will definitely ask for Arnita when purchasing our next vehicle!

Joan

Apr 5, 2014

Arnita Wilson is both knowledgeable and professional. After showing me several cars and going on two test drives, Arnita kept in touch with me via email. She answered all my questions. She arranged a really good deal on a car for me. I highly recommend Arnita.

Kevin

Apr 5, 2014

I recently purchased my car from BMW of Catonsville. Ralph Di Marzo was very helpful and professional. If your in the market for new car go see Ralph.

Kevin

Apr 4, 2014

We recently purchased our new car at BMW of Catonsville. If your in the market for a new car see Ralph Di Marzo. There was no pressure and he helped us find the car that we wanted. The entire staff was professional and courteous.

Lisa S

Apr 4, 2014

I have been in the process of searching for a preowned X3 for several months and Arnita Wilson has been very helpful in providing email updates and pictures of vehicles stocked at BMW of Catonsville that may interest me. She is both knowledgeable and professional and I would highly recommend her to anyone who may be interested in buying a BMW.

MarcB

Apr 4, 2014

Jeff Beck and BMW of Catonsville made the purchase of my BMW very easy and a fantastic experience. Everyone was very helpful and courteous of my time. I would recommend Jeff and BMW of Catonsville to anyone considering the purchase of a new or previously owned BMW.

MONTE B

Apr 4, 2014

At a dealership? Who knew? Great dealership! Arnita made this a will do again experience! She is very pleasant and easy to work with. She met my needs beyond satisfactory. I have been to many dealerships in the past and been treated horribly. To have a person with that caliber of personality on your sales floor is quite an asset to have! When I need to rely on this type of business again I will definitely be looking to work with her! Keep up the good work Arnita.

3series2013

Apr 4, 2014

Jeff was very helpful, friendly and knowledgable when helping me decide on a car. Larry was also helpful in the finance aspect of the deal. I really appreciated the both of them that day. I am glad that BMW has them as employees.

Nan

Apr 3, 2014

Just got my 2013 x5 from BMW of Catonsville. Initially sent a quota request via website, got feedback fast from their agent Joe Feng. Patient, knowledgeable, good experience, definitely would recommend the dealer and agent to others.

Dollie McKittrick

Apr 2, 2014

I just thought you'd like to know that Arnita Wilson is one of the most professional and knowledgeable sales people I have ever worked with. She has excellent product knowledge and a delightful personality. I am planning on buying a BMW from her in the near future and I will tell all my friends about her. Thank you, Dollie McKittrick Annapolis, Md

Single Working Mom

Apr 2, 2014

I have been working with Arnita Wilson to help me decide the best way to go. She is so knowledgable and considerate, she puts me right at ease when discussing all the possibilities and details there is about such a large purchase. I hlghly recommend her!

kratzmark

Apr 2, 2014

I've had a very satisfactory experience with Arnita at BMW of Catonsville. I found her to be a very customer-focused professional that is attentive to the needs of her client. Look her up if you're shopping for a BMW.

Oregonpod

Apr 1, 2014

I recently bought a 2014 BMW 535d from Jeff Beck at Catonsville BMW, and it was a great experience. Jeff is not only a salesperson, but a BMW enthusiast. He knows the cars and was super-responsive to my phone calls and email. I would highly recommend both Jeff and the Catonsville BMW dealership to a friend.Tim L.

L A

Mar 30, 2014

My salesperson Manny Baltimy was recruited to Russell from another dealership where I first bought my car. Manny and the new General Manager, Mike Maloney (who was with the other dealership as well) negotiated a great deal for me and I was able to lease out a bit earlier and get a new 2014. It was a speedy process and I was in and out within 3 1/2 hours. The Finance Manager Larry Cash was very efficient!

Melanie

Mar 30, 2014

I had a wonderful experience at this location when Tom Eaton was the first salesperson who greeted me as I was searching for a new car. I came in with my boyfriend and I wasn't 100% certain that I wanted to purchase a BMW. Tom did not make a fuss when I wanted to test drive one car after another. He made the process a hassle-free experience for me. When I decided to get the X1, the negotiation process was quick and painless. I was not a bit stressed or upset during this process as I have many other times during the negotiation process, including 6 months prior when my boyfriend purchased the same exact car and I had to deal with some not-so-wonderful experience. Anyway, this is my 6th new car purchase and the best experience yet! Thanks Tom for such a fantastic experience and I will recommend him to any of my family or friends.

ladyathena

Mar 28, 2014

If you are looking for a new car ask for Jeff Beck. I had the pleasure of working with him and he was geeat! No pressure and very knowledgeable!

Marlon M

Mar 28, 2014

Tom Eaton was the Client Advisor that I had the pleasure of meeting. Tom was professional and sensitive during the purchase of my BMW. He answered all my questions and I was able to buy the vehicle that I wanted at the right price. Tom was very interested in my concerns and very straight forward. Thanks Tom and the Catonsville BMW team.

Fdeese

Mar 28, 2014

Benn was very attentive and friendly. I could not have asked for a better client advisor. Best BMW buying experience ever! He is a good guy!

ladyathena

Mar 28, 2014

Mr.Beck was incredibly knowledgeable and was wonderful to work with. I would recommend him to anyone looking for a new car. He was great.

Rodney B.

Mar 27, 2014

Just bought my second BMW from Tom Eaton of BMW Catonsville (formerly Russell BMW). Good guy, great salesman. I had a small issue with my last purchase and Tom, with a big assist from the new ownership team, took care of it. I live less than a mile from another BMW dealership but deal exclusively with BMW of Catonsville. It's worth it. Thanks Tom, Jamie, Bill and the new ownership team for the job you do.

Ttttttttttt

Mar 27, 2014

Good service but expensive, wish warranties covered more. I love the staff, loaner was very reliable. My car was ready the day that was told to me.

Surfbaby20

Mar 27, 2014

Walked in greeted by Sam choi salesman , kind friendly and helpful. DID NOT. make feel intimidated helpful. He was also assisted by his sales me her Jerry Herbert. Jerry was very knowledgeable about the 3 series I was interested in. I was so pleased I walked out at day with my new car! Thank you Jerry Herbert and Sam choi. You guys really know what a real car salesmen is about. Thank you again.

bmc16

Mar 26, 2014

I have been to a couple of BMW dealers around the area and this was by far my best experience. I was greeted immediately as I arrived. Joe Rivera in Sales took great care of me and made sure I was happy throughout the process. Overall a great experience buying my new car.

David W.

Mar 26, 2014

It is a pleasant journey to purchase a new BMW vehicle via Russel BMW, due to the diligent work of Mr. Joe Feng. Believe or not, from ordering to delivery, I visited Russel BMW dealership only once. Joe has made the complete process transparent and worry free with his solid knowledge on BMW products, his proactive working styles, his efficient & efficient methodologies, his positive attitude, and the last but most important point, his highest level of integrity. Without doubt, Joe is a top BMW expers and most trustworthy client adviser in DC and Baltimore area.

Tom and Nataliya C.

Mar 26, 2014

We recently purchased a vehicle from Russel BMW and were absolutely delighted with the professionalism and service that our sales representative, Tom Eaton, provided. Tom went above and beyond our expectations, locating the exact vehicle we wanted and acquiring it within a few days. Additionally, he made every effort to ensure that we were completely satisfied with our vehicle and took the time to explain all the operative details. He truly made himself available at all times, and we greatly appreciate his dedication to outstanding customer service.

bmconti16

Mar 26, 2014

I have been to a couple of BMW dealers around the area and this was by far my best experience. I was greeted immediately as I arrived. Joe Rivera in Sales took great care of me and made sure I was happy throughout the process. Overall a great experience buying my new car.

zwells

Mar 25, 2014

Tom Eaton was the sales professional that I dealt with at Russell. It was a true pleasure to deal with someone who truly listened to what I was looking for and is straight forward with communicating expectations. I wound up with the exact car I wanted with the exact options in the exact price range. What else can you ask for? I explored some other BMW dealers in the area with lackluster results. Larry was the manager I dealt with and was also a professional who expedited the sometimes painful buying/leasing process. Thanks guys, I ll be back to Russell.

Hopeton

Mar 23, 2014

This was our third purchase from Bmw of Catonsville. It has been a pleasure to work with Ralph Di Marzo Jr. over the last six years. He goes above and beyond by spending the necessary time to identify the most cost effective vehicle that meets our family needs. He follows through on commitments. Ralph's professionalism and exemplary customer service certainly sustains our customer loyalty to BMW.

kerobles1

Mar 23, 2014

I came to this dealership looking to test drive a couple of their pre- owned vehicle. by the end of my visit, I ended up owning my first BMW, a great 335ix Coupe. One great thing about this dealership is their attentiveness, politeness, and how welcoming their staff are. As soon as I stepped a foot in their dealership, I Was welcomed by Mr. J. Rivera. He immediately addressed me and my needs and made me feel welcome. Mr. Rivera was very knowledgeable of the vehicle at hand, and answered every question I had and then some. The vehicle I purchased had a couple very minor barely visible scratches on it which Mr. Rivera and GM, Mr. Maloney, addressed right on the spot and even scheduled me a drop off date to get it fixed at no extra cost. Overall, I had a great experience and would recommend this dealership to anyone thinking about owning a BMW.

JC

Mar 20, 2014

The staff was very friendly and professional, yet down to earth. My salesperson was Arnita and she was awesome! She did not pressure us at all and was available to answer all of our questions. I would definitely recommend BMW of Catonsville! Great service and great selection!

mutt

Mar 20, 2014

I found a CPO 335d on Cars.com. The salesman (Michael) worked well with me over the phone. We had a price set on my trade-in (sight unseen) and a delivery pick-up date. Unfortunately the car sold before the paperwork was finalized. Much better experience than most car dealers.

William Brown

Mar 19, 2014

Since purchasing 2012 I've received the absolute best customer service and quality repairs from the Russel BMW. Mel Cuesta is the absolute best! While away on travel another BMW dealership did a shoddy job of repairing a camera on my car. The senior technician took the time to replace the part and addressed all of the issues and concerns I listed. I will be purchasing a 2015 BMW in a few months and I was concerned about MileOne taking ownership of the dealership, after an negative experience I had with their Silver Spring location which brought me out to Russel in the 1st place. I look forward to working with Jeff in sales, and Mel in service so my BMW experience will continue to be a positive one! Thank you....

dogansalis

Mar 18, 2014

I just bought my second BMW 2014 4.28i from here. I would like to say Sam is The BEST. He gave more then great service. Perfect discount :). Thank you Sam again.

Beemer Girls Love Joe!!

Mar 15, 2014

I visited this dealership with a high anxiety level because I needed to buy a car quickly due to the fact that my Infinity FX was totaled in bad weather conditions and I had to turn my rental in the next day. I met the perfect salesman who could sense right off that I was overwhelmed, confused and indecisive and stressed!! Joe Rivera was so patient with me and assessed my every need before he even showed me a vehicle. We test drove several SAV's. . He asked all of the right questions. He observed my reactions and level of comfort as I drove. He knew and I knew once we found the perfect vehicle for myself. He didn't push anything on me and he allowed me to let him know which car I felt most satisfied with!! Joe made the financing process seamless. Even when I told him my credit union may not finance me due to prior credit issues, he was always optimistic and encouraged be to stay positive too. Before I knew it, Dane who was the finance guy at the time informed me that the my credit union did approve the loan. Joe was so accommodating that night. He didn't let me leave until, I knew every bell and whistle and function of my new X5!! My girlfriend who was with me was so impressed with the hospitality that both Joe and Dane showed, she went back the next day and bought her own X5 from Joe!! Joe checks in with me constantly to say Hello and to make sure car is running fine. He also sends me reminders for appointments. It was a very pleasurable experience buying my car at Russell BMW. But, I know that having Joe as my salesman made all of the difference. I have purchased many cars over the years and by far this was the best!! It was Joe's level of interest in my needs, his patience, his passion for satisfying his customers, his amiability and his knowledge of BMW's that helped to create the perfect sale. My girlfriend and I talk about Joe all the time and regard him as a new friend because he was so nice to us!!

Thumper220

Mar 15, 2014

I visited this dealership with a high anxiety level because I needed to buy a car quickly due to the fact that my Infinity FX was totaled in bad weather conditions and I had to turn my rental in the next day. I met the perfect salesman who could sense right off that I was overwhelmed, confused and indecisive and stressed!! Joe Rivera was so patient with me and assessed my every need before he even showed me a vehicle. We test drove several SAV's. . He asked all of the right questions. He observed my reactions and level of comfort as I drove. He knew and I knew once we found the perfect vehicle for myself. He didn't push anything on me and he allowed me to let him know which car I felt most satisfied with!! Joe made the financing process seamless. Even when I told him my credit union may not finance me due to prior credit issues, he was always optimistic and encouraged me to stay positive too. Before I knew it, Dane who was the finance guy at the time informed me that my credit union did approve the loan. Joe was so accommodating that night. He didn't let me leave until, I knew every bell and whistle and function of my new X5!! My girlfriend who was with me was so impressed with the hospitality that both Joe and Dane showed, she went back the next day and bought her own X5 from Joe!! Joe checks in with me constantly to say Hello and to make sure car is running fine. He also sends me reminders for appointments. It was a very pleasurable experience buying my car at Russell BMW. But, I know that having Joe as my salesman made all of the difference. I have purchased many cars over the years and by far this was the best!! It was Joe's level of interest in my needs, his patience, his passion for satisfying his customers, his amiability and his knowledge of BMW's that helped to create the perfect sale. My girlfriend and I talk about Joe all the time and regard him as a new friend because he was so nice to us!!

ZeWells

Mar 10, 2014

Tom Eaton was the sales professional that I dealt with at Russell. It was a true pleasure to deal with someone who truly listened to what I was looking for and is straight forward with communicating expectations. I wound up with the exact car I wanted with the exact options in the exact price range. What else can you ask for? I explored some other BMW dealers in the area with lackluster results. Larry was the manager I dealt with and was also a professional who expedited the sometimes painful buying/leasing process. Thanks guys, I ll be back to Russell.

Zwells

Mar 10, 2014

Tom Eaton was the sales professional that I dealt with at Russell. It was a true pleasure to deal with someone who truly listened to what I was looking for and is straight forward with communicating expectations. I wound up with the exact car I wanted with the exact options in the exact price range. What else can you ask for? I explored some other BMW dealers in the area with lackluster results. Larry was the manager I dealt with and was also a professional who expedited the sometimes painful buying/leasing process. Thanks guys, I ll be back to Russell.

programmanager57

Mar 9, 2014

When I entered the dealership, no one greeted me initially, but within a couple of minutes Arnita Wilson asked if she could help me. When I indicated I was there to test drive A 2014 435I, she didn't hesitate to take me to see the car. While test driving the car I was pleasantly surprised by her knowledge of the product and competence in answering my questions. I also appreciated her low-pressured approach to selling, and ease with which she conducted the test drive. The more important aspect of the drive for me was, she did not tell me there is a predetermined route and we can only drive the car for 10 minutes before returning to the dealership. She was patient, courteous and very professional. I will definitely return to see her when I am ready for my purchase!

Kevcola11

Mar 8, 2014

Today was one of the best days to buy a car, it started with ridding out to meet with Ben Edwards & Larry Cash to finish my wife's paper work for the car we purchased, the car looked good, the service was professional, Ben told us from the start that they would get the deal done and that's exactly what happened. Thanks guys....!!!!

kevcola11

Mar 8, 2014

When we arrived the receptionist linked us up with Ben Edwards & from there he went right to work trying to find the right car for my wife.Within minutes we were looking at the car she owns today, we just finished all the paper work early this morning, he went over all the instruments, made sure we were comfortable, asked if we needed anything & his focus was on us. This was genuine and not fake, I've been to hundreds of dealerships and can't wait to purchase my next BMW from Russel. Oh and by the way Ben kept his word he said that Larry Cash would get my wife in that car & he did. My hat go's off to them both, they are very professional and my wife and I are grateful. I can't wait to go back & purchase my next vehicle.Thanks guys...!!

MTH

Mar 4, 2014

Jeff Beck is a great salesperson... very knowledgeable and responsive throughout the entire process. I custom ordered a 428 x-Drive, and Jeff kept me abreast of the timing of the delivery of the vehicle via e-mail. When the car arrived, Jeff provided me a complete overview of the vehicle, and answered all of my questions. Jeff is extremely knowledgeable about BMWs, and since this was my second purchase from Russel (not to mention my mother-in-law purchased her first BMW from Jeff in December), I trust that he is someone I can continue to reach out to with questions and he will gladly respond. When I decide to purchase another BMW, Jeff is my go-to guy!

MTH1204

Mar 4, 2014

Jeff Beck is a great salesperson... very knowledgeable and responsive throughout the entire process. I custom ordered a 428 x-Drive, and Jeff kept me abreast of the timing of the delivery of the vehicle via e-mail. When the car arrived, Jeff provided me a complete overview of the vehicle, and answered all of my questions. Jeff is extremely knowledgeable about BMWs, and since this was my second purchase from Russel (not to mention my mother-in-law purchased her first BMW from Jeff in December), I trust that he is someone I can continue to reach out to with questions and he will gladly respond. When I decide to purchase another BMW, Jeff is my go-to guy!

ravenwing12

Mar 3, 2014

I bought my first BMW (pre-owned) at Russel. I received great service. I was able to negotiate a great price and got more than Blue Book for my trade.

ravenwing12

Mar 3, 2014

I had a great experience at BMW of Catonsville. From a friends recommendation, I went and saw Jeff Beck. He is very knowledgeable and appears to love BMWs. The sales manager was willing to negotiate and everyone was very friendly. Larry Cash from finance was also very helpful! Go see Jeff!

tebejacobs

Mar 3, 2014

This was my first visit to Russell BMW, and it was the best experience I have had at any dealership thus far. The professionalism, honesty and friendliness I received from Jeff Beck, Larry Cash and the entire BMW team was awesome! I purchased a 2013 328i and love the car! I have received several follow up calls from Jeff ensuring that all was fine. I understand why he has been the number 1 salesman for the last three years. For the reasons stated above, I would definitely recommend Russell BMW to everyone I know.

Gus

Jan 24, 2014

The pre-owned sales department is the worst. They are unresponsive on pretty much every level. When I didn't get a response from one of the sales people I tried emailing the used car sales manager who's name is "Dane Spealman" however her sends emails through an account named "Diane Mohns"?? Get it together Russell BMW.

uablaze

Jan 8, 2014

Ralph is a class act and has great follow-up. This is my second BMW with the dealership and everyone from sale to service provides great cusotmer service. I recommend this dealership to everyone

cyasenka

Jan 5, 2014

Purchased two vehicles from Sam...I like the fact that they were open and honest and appricated the research I did before deciding to sit down with them. The service I have received from Jeff and Mel has exceeded my expectations. They are always willing to go the extra mile to help as much as they can..They are the best!

kdt1211

Jan 2, 2014

I bought my first BMW from Russel in 2005. I bought my second from Northwest BMW in 2011. I just bought my third from Russel on 12/30/2014, and I will never buy another one from Northwest again. My experience with Russel and Ralph DiMarzio were very satisfying. Everyone was courteous and professional. Thanks for the experience that I didn't receive at Northwest BMW.

Larry Tobin

Dec 23, 2013

I've been a Russel BMW customer since 2004. I've purchased three cars from them and service them there as well. First the service department. Cindy and Ken are fantastic. I continually receive excellent repair work at very competitive prices. Cindy and Ken are two very good reasons for visiting Russel. Concerning my latest purchase, I worked with Benn Edwards and ended up ordering the car. Benn was very easy to work with. He answered all my questions, whether by direct knowledge or by researching BMW resources. Also, the price was more than competitive with other dealers. Bottom line, I trust Russel for sales and service. It's hard to say that these days about other car dealerships.

Kerri

Dec 16, 2013

We couldn't be more pleased with our experience at Russel BMW. Our salesman, Ralph, was extremely attentive and worked hard to find the car I wanted. The Business Manager, Frank, was informative, but never pushy. Everything about the buying experience was great!

SEG1980

Dec 1, 2013

A very well managed BMW dealership. A great experience working with Jeff Beck - friendly, patient, honest, and very knowledgeable. Highly recommend! Thank you very much,

Garten

Nov 29, 2013

Ralph was straightforward and extremely helpful with narrowing down car choice and options. He was efficient with my time and answered all questions with helpful advice. The process could not have been smoother

arouslander

Nov 8, 2013

It was the most pleasant car purchasing experience I have ever had (and I am 64 years old!). It really was a very enjoyable experience.

RAJ

Oct 31, 2013

I WAS QUOTED PURCHASE PRICE FOR BMW 535XI GT. TO MY SURPRISE THEY REFUSED TO SELL THE CAR WHEN I WENT TO THE DEALERSHIP. NOT GOOD. I WILL NEVER SHOP AT THIS DEALERSHIP AGAIN.

realtired

Oct 16, 2013

I typically hate buying a car. I feel it's just such BS to get you in their car. However Tony changed my mind the moment we spoke. He was very professional and caring. He suggested I give him my questions over the phone so upon arrival he would have the answers and he did. It was past time for his shift to end. He never made me feel rushed. I was not there to purchase a new car but he made me feel just as important as those taking them off the show room floor. He was the best salesman I have ever dealt with. I will recommend him to family and friends and I will use him again for future purchases.

swerrlein

Oct 7, 2013

Great Service! All the staff was very helpful and got us in and out quickly. Very easy to deal with and they all worked together to provide excellent service.

Larry Van Sant

Oct 2, 2013

The sales team is about selling you the right car for the best value. Service, if not available will return your call promptly unlike many dealerships. They are there to serve the customer, thats their number one goal.

BMW fan

Sep 25, 2013

We bought our first BMW from Russell in 2007 and are currently on our 4th. Each transaction has gone smooth and efficently with professional service on both sales and leases. The information provided was clear and concise. Generally we have been able to select a vehicle and be out the door the same afternoon. Our most recent lease is a 2013 3 series convertible and Ralph DiMarzo was especially helpful in the entire process, even finding a vehicle on the boat headed for another dealer and getting it re-routed here for me. I have also found the service department to be very helpful both in providing a BMW loaner for me when I required it or merely providing a very nice reception area for those times I felt like waiting for simple service like an oil change. I find the location to be very convenient as I live and work in Columbia, MD so that is a nice bonus.

Bcgambrill

Sep 22, 2013

Sam was great! He explained my new car to me in every detail! Every question I had was answered. The new car purchasing experience was as painless as possible because of him.

srs1218

Sep 7, 2013

Jeff Beck, our sales associate, was an amazing help to my husband and I when we recently purchased our X5. His knowledge of the product was remarkable and he was able to answer any questions or concerns we might of had. When we went to pick up the X5, Jeff patiently explained all of the features in great detail and even went over a few twice but always with a pleasant attitude..Dan Spealman, the Sales Manager, was also so easy to work with and helped get us in our dream car at a great price!I will recommend Russell BMW, along with Jeff Beck, to all of my friends...

rcollins11

Sep 4, 2013

Everyone was very helpful. Sam was great, this is the second BMW that I have purchased through him.and would recomend the dealorship and Sam to friends.

2013 BMW -X6

Sep 3, 2013

The salesman I spoke/dealt with was Mr. Venol Burke he was good, knowledgeable and so as his whole team who help me in the buying process. I was a pleasant experience.

bobreese

Aug 31, 2013

Why you ask?....I swore to myself about 6 years ago that I would never buy another BMW..... I bought a new 2007 BMW 530xi from Northwest BMW. The experience was so-so at best and the first two times I took it in for service/parts, I was not impressed. I don't even remember the salespersons name. I switched my service to Russel in the same year and was blown away by how nice the service team was and how they would be happy take over my service needs even though I did not buy it there. The lady that I most remember is still at Russel in service. (FYI, I did look at cars at Russel in 2007 but the salesperson someone referred me to was too busy to give me any attention). Anyway, back to my current experience...Rickie Catalan. became my regular service advisor when I needed service after Russel moved to its current location. He has always been very personable and helpful whenever I needed to come in. Probably the most unusual item he and the service team resolved for me was the passenger mirror parking tilt feature. Ultimately they were in contact with factory reps and maybe the factory too. It took some time to resolve, but they did not give up. So over time, Rickie and the service team won me over and my original regrets were replaced with positive thoughts. And although my 2007 still ran great, I saw there was the new BMW 650i Gran Coupe. I couldn't stop looking at it and researching it online.Then came Jeff Beck. I went to Rickie and said i wanted to talk to a salesperson. Although taken aback because the 2007 was running great, he took me to the showroom floor and found Jeff Beck available. First impressions were great and Jeff answered all of my questions and recognized/understood that I was in no hurry and was not concerned if we couldn't do business. And he never did give me any reason to give up on buying. We went on a test drive twice, the second time with my wife. (Had to win her over too and he/we did.). So we were about to make a deal on the 650i GC and Jeff discovered that BMW was about to come out with a new package on the M Sport version. He asked if I could wait a couple of extra weeks for him to order it, it would save me several thousand dollars. Yeah! Sure I could wait! So that we did and Jeff kept me up to date on the production and delivery schedule and I am now the happy owner of a Jeff Beck/Russel BMW 650i Gran Coupe! So here it is, a few days after driving it home, after parking it and leaving to go out of town. Can't wait to get home to start learning all of the new features. Oh! One last note. Prior to realizing the Gran Coupe existed, I went to a Porsche dealer with the thought of test driving one. They didn't even have a demo vehicle! I got the story of how they were dropping the engine size for 2014 and boosting the power of the V6 and I immediately lost interest. Audi's look great but their service history was questionable to me. And I never liked the styling of the Mercedes CLS. Score another win for BMW.Thanks!Bob Reese

Patti N.

Aug 26, 2013

I ordered my first BMW in July and just purchased it two days ago from Benn Edwards at Russel. The whole experience was great. I would email Benn with questions and he would answer them quickly even on Sundays. I would highly recommend Benn Edwards and Russel BMW.

rlmorst

Aug 19, 2013

Great overall experience working with Ralph and Dane. Their expertise and professionalism was clearly evident as they provided lease/purchase options on both new and used vehicles.I have bought 3 cars now from this dealership and will continue to do so. Great job guys!

michaelanthony

Aug 15, 2013

Every one at Russel BMW is a pleasure to know, I have had so much trouble with my old car, Cindy Hahn, my adviser, did all I expected and more to repair my car, then when I decided to purchase a used car, I was introduced to Tony Roles, what a friendly person, we joked, bargained and just had a good time through the entire negotiation, everything went every smoothly with no pressure at all. Then I meet Pat, the finance lady, who explained everything to my understanding and she worked very hard to get me the additional coverage I desired, which I was anxious about because of all the current issues I had with my old car, she even worked extra hard to get me on the road in time for me to visit Popeye's before heading home in my newer BMW. Oh, I forgot to mention, Taylor, the mechanic you worked on my old vehicle, he took the time to explain everything that needed to be done and answered all my questions with the utmost concern and understanding.Russel BMW is A+ and I highly recommend them to anyone considering making a new or used purchase of their next BMW.SincerelyMichael Orlando410-370-0351MichaelaOrlandoatgmail.com

jbirdy1

Jul 29, 2013

Ralph helped me with my acquisition of a 335i in January 2013. We just acquired a 128 convertible for my wife this past Saturday. Once again Ralph was there every step of the way, keeping me informed of status, working up the numbers and being responsive to all questions. This is my 3rd BMW and her first. I am very pleased with the cars I have acquired and the servicing of them over the years. Ralph is great to work with. He was willing to bring his wife's 128 in so my wife could see one.

NewBMW

Jul 24, 2013

Started by searching for a new car. Found a nice car and then read the reviews online. They were all true. The Sales Manager Dane was a big liar. He told me what I needed to hear to get me to sign on the dotted line. He lied every step of the way. Please consider buying a car anywhere but here. They are criminals. They lure you in and tell you what you want to hear then just tell you that you signed a contract and that is it! Buyer beware! Stay away from Dane and the entire Russel dealership. You have been warned and will be sorry

goodwine37

Jul 23, 2013

I wonder if the dealer is posting their own ratings on here because what's here sure does not match my experience, the most recent chapter of which is that after four months, and in spite of charging for DMV service, they still have not gotten me my license plates. To be brief, the pre-owned sales manager Dane was a rude jerk, the car had safety problems it shouldn't have been sold with, and the DMV process has been a nightmare, including their first telling me the DMV paperwork was in process (a lie), then telling me I needed to go to the DMV and get a verification form and send it to them, which I did because it seemed like the least hassle. Now, after four calls over the past two weeks, I have not received a call back. Not what you'd expect form a high-end dealership! Dane lied to get me to sign all the paperwork that night and then did not care at all after the sale. Never buy a car from Dane or Russel BMW.

newbmwnow

Jul 18, 2013

Started by searching for a new car. Found a nice car and then read the reviews online. They were all true. The Sales Manager Dane was a big liar. He told me what I needed to hear to get me to sign on the dotted line. He lied every step of the way. Please consider buying a car anywhere but here. They are criminals. They lure you in and tell you what you want to hear then just tell you that you signed a contract and that is it! Buyer beware! Stay away from Dane and the entire Russel dealership. You have been warned and will be sorry

lgandhi

Jul 2, 2013

Ultimate Dealer Experience = Russel BMW I have been a customer of Russel Automotive since 1985. We have purchased 3 cars in the last 20 years all from Russel. Mitchell Heyman has assisted me with my two BMWs a 2013 X1 xdrive28i and a 2003 525i. Michell is a master at total customer satisfaction! Russel has been outstanding to assure I have the best pricing and service. I decided to try European Delivery on my X1 this May. The whole experience from Russels order to the Munich delivery through Redelivery at Russel BMW the experience was flawless. If you want a perfect car buy a BMW. If you want a perfect dealer go to Russel BMW. If you want the vacation of a lifetime pick the European Delivery option. And finally if want to be a member of the best car club in the world join BMWs Car Club of America.

proman

Jun 9, 2013

Very scary service department.1. Have to go back 3 times to fix an oil leak.2. After the 2nd visit, I asked to look at my car on the lift. The tech working on my 7 was literally a kid. I don't know if he is certified. But he didn't know what is leaking and could only guess, that's for sure.3. They reuse the engine and transmission oil that drained out due to repair.4. At the 3rd visit, I showed the foreman the service procedure from TIS which clearly stated "discard escaped fluid".5. The foreman pretended he never heard of TIS and told me the procedure is not for BMW.6. I asked the service manager (a very nice guy), I showed him the service procedure, he apologized and agreed to replace the fluids. But the CBS was not reset. 1500 miles later, I was prompted I need an oil change.7. Check-in my car is no good either. All other dealers put on seat cover and floor sheet before they drive customer's car. Their tech just jump in and drive my 7 away, right in front of me with my jaw dropped. I mentioned this to the service adviser, he just murmured "yeah, they probably run out of seat covers" without even paying any attention.I treat my 7 like an "ultimate driving machine". The dealer treat it like a Hyundai..... Although it's 15 min from my house, will never go back to Russel.

Dancin2pa

Apr 10, 2013

We Purchase vehicle in November 2012 its April and We still dont have TAG this guys are absolutely rude and keep asking for MORE MONEY to get out tag. in beginning I specifically asked them did you guys deal with OUT OF STATE TTnL!!! They are like OHHH yah we sold many cars to many customers from out of STATES but NOW KEEP ASKING FOR MORE AND MORE MONEY just caz they cant get their stuff together!!!

dancin2pa

Apr 10, 2013

We Purchase vehicle in November 2012 its April and We still dont have TAG this guys are absolutely rude and keep asking for MORE MONEY to get out tag. in beginning I specifically asked them did you guys deal with OUT OF STATE TTnL!!! They are like OHHH yah we sold many cars to many customers from out of STATES but NOW KEEP ASKING FOR MORE AND MORE MONEY just caz they cant get their stuff together!!!MICHELL HEYMAN General Manager is absolutely RUDE

mrbtus

Jan 21, 2013

Recently purchased a new BMW through Jeff Beck at Russel BMW and was extremely satisfied. Jeff truly went the extra mile to make my purchase satisfying. He was extremely knowledgable about the car and was able to suggest which options most closely met what I was looking for giving the pros and relative cons of each feature. Jeff also showed integrity by delivering on his promise and providing the best deal in the region on a car that was extremely rare to locate ( A 335i xDrive M Sport in Estoril Blue with just the right amount of options). He was able to locate this car and deliver it near the end of the year when the dealership seemed to be at its busiest pace. He also introduced me to the leaders of the Service Group at Russel who were all very friendly and courteous. I would highly recommend Jeff and Russel BMW to anyone who is looking to purchase a BMW from a quality dealership at a great price from a very knowledgeable person with integrity.Thanks again!

bdraper99

Dec 28, 2012

I took my car in to have a rear window malfunction fixed. I have had mixed results with Russel service in the past and due to holiday rush took it again, mostly for convenience and in hopes of getting a better experience this time. Unfortunately I did not.I now can't find out the status of my car. After being put on hold once and disconnected and a second time so long I gave up I finally insisted on speaking with someone who could help me. The service rep couldn't help but told me my adviser would call "in 5 minutes". It's been several hours now and no call. As a BMW owner I go to the dealer for service for two reasons: supposed quality of repair; quality of service. I'm not sure about the first since most shops can get genuine BMW parts and for the second reason Russel has let me down now several times. I will find another dealer for my next car and for future service.

margeschaeffer

Dec 28, 2012

So, I have rated Russel BMW before and given them high marks on service as I have bought 3 cars from them that I have had serviced there (2 BMW's and 1 Toyota). After my experience this summer - NO MORE! I had a simple oil service for $100 and ended up with 3 quarts of oil in my garage (4 ft x 3 ft puddle) and another few on the road. When I called them and took it back there, they apologized and "fixed" the problem but lied about the cause. I spoke with someone who works on BMWs and he told me what caused the oil to spill. Anyhow, Russel BMW never reset my service indicator (as I requested). So, it took 3 times for a simple oil change and when I asked about a refund, my request was promptly dismissed. They did not pay to clean up the mess in my garage either - I scrubbed it for an hour with all kinds of products (after using kitty litter to soak up the oil) but the damage is still there. I will NEVER buy a car from them again and I will NEVER have it serviced there. In fact, I'm heading to BMW of Rockville today to give them a try. I will buy another BMW in the next few years, but they have lost my business for good.On a related note, it is too bad that Will Mitchell left them - he was the only service advisor who truly cared and got things handled!

Tikaprem

Dec 17, 2012

The place is very good if you have Jeff as your contact although i get the coffee only after putting pen to paper. Nice coffee and warm hospitality.

DougFreitag

Dec 7, 2012

I recently purchased a 2013 BMW 550i Xdrive from Russel BMW. My experience started by running across an interesting car while searching various local dealer websites on the internet. The first interaction was using a chat feature on their website. This feature worked very well as I was able to quickly get answers to my questions even though it was midnite on a Saturday. In addition to getting my questions answered I was able to setup an appointment to see and drive the car. When I arrived I was greeted my Jeff Beck, a salesman at Russel BMW. Jeff was very friendly and extremely knowledgeable about the car and all of its features. After a test drive I decided to trade in my 2009 MB AMG C63 for the BMW. When Jeff first came back with a valuation of my car he was concerned that it was to low but it was actually pretty fair. After some minor negotiations we came to an agreement. The entire process was quick fair, and painless. I would not hesitate to refer someone to Jeff Beck because I know they will be very happy. If anyone has any additional questions they are very welcome to contact me directly at dfreitagatbaysidematerials.com.Best regardsDoug Freitag

Skyywalker77

Dec 4, 2012

This is my first purchase from this dealership and for a BMW. I was a little aprenhensive of purchasing a BMW because I wasn't sure how I was going to be treated. Dane Spealman did an excellent job understanding my needs, allowing me to test drive what I thought was best for my needs and more importantly making the purchasing time efficient. Would I purchase from here again? Absolutely! But only if Dane is there in 4 years.

Mike Kunert

Nov 8, 2012

I puchased a 2009 X5 from Jeff Beck on 11/06/2012. The entire sales experience was Great! Jeff is very knowledgeable and thorough throughout the entire sales process.He takes time and pride making sure you understand "All" details and options and how they work on the vehicle that you have purchased. The next day he personally called me to ask if I had any more questions about my vehicle. I would highly recommend my salesman, Jeff Beck for anyone looking to purchase a BMW from Russell BMW!!!!Sincerely,Michael S. Kunert

SoulElitex

Nov 7, 2012

Worst customer service I've had so far. Did not even let me have a proper test drive going to the highway, so slow at negotiating prices, and just flat out unfriendly. I've went to Mercedes and Acura in Catonsville as well as Audi in Silver Spring. Catonsville BMW was BY FAR the worst customer service out of the four. I initially was edging towards getting a BMW 3 series but now with their horrible service, I'm going to get an Audi A4.

Keisha26

Nov 3, 2012

This is my third time coming to this BMW dealer. All 3 times I was told one thing and something else was done my Rep was indecisive and unaware! But very friendly and professional which kept me coming back. This will be my last and final time coming here I don't like not knowing what is happening and waiting for days and weeks for my vehicle!!!!!

Mr. B. Smith

Oct 31, 2012

I have had issues with other dealers (TOWSON) before. Just dishonesty or lack of contact or my vehicle had dirty mats upon return. So I changed my dealer experience. I called made an appointment at Russell BMW and they set me up. I arrived was surprised to be greated in the lane by Yale who was standing there waiting for me. I was promptly in and out of the dealership with a loaner vehicle within 10 mintues. Very rare to have great service, great follow-up and no problems.

mkylem

Aug 22, 2012

I forget who I worked with at Russel, my family has bought numerous Toyota and Subaru vehicles from them, as myself was going making an upgrade choose to go to Russel, I am pretty easy going and light, the Salesman and Manager assisting me seem to be skeptical of me due to appearance and age (young male age 24) who also brought his father to bounce ideas and view points off of. I cam in with target purchase in mind and did my research. I was going back and forth with numbers and they were trying to get me either to leave and stop bothering them or just take the offer. I knew what the BMW 328 2009 was worth after viewing carfax that it had been sitting there for 3months and they cut the price down on the CPO about a month ago. I also knew shape, condition, and price I wanted on my Trade-in. The sales gentlemen seemed new and unfamiliar with the process.After the second offer and I asked him to go speak with his manager about more details, we noticed the phone ring and stopped, they turned on intercom mode with their side muted. Attempting to listen into our conversation, nice trick but we knew, I spoke my target numbers and worked other details into the conversation. They came back with an okay offer. After sales and final processing I had to bring it back for service due to power outage and generator power. (not a problem really) I just recently had it in for service for 50k miles and final pre-out of warranty. They seems to change the brakes as more dust is being produced, no topping off other fluids, power-ratchet my oil filter cap (not hand tight, over). Also taking it to local body shop from someone keying my car they pointed out the on-the-lot paint job they did painting the door and repairing small areas with just paint. Thank goodness Straightline (Elkridge,MD) is working with me and my insurer to get these straight also. Other minor things that just you wouldn't expect with a CPO vehicle, this isnt the only issue I have heard from other friends and other BMW owners. I would recommend either Towson, Annapolis, or Silver Spring dealers for sure in MD. As I am looking for a new BMW to add to my list ideally a 335is coupe I know I am not returning to Russel.

ghinc1739

Jul 31, 2012

Readers,Purchased a 2008 335xi June 11, 2012 from RUSSEL BMW Baltimore, MD after reaching an agreement on the deal earlier in the month. Once I viewed the vehicle, noticed some unmentioned stone chips on the hood that had been touched up with paint. I was a little disappointed but looked over the rest of the car and only noticed, at that time, a lighter that was missing. Mentioned the lighter issue to Mitchell Heyman, Sales Manager for RUSSEL BMW, although I do not smoke, that was part of the car and felt it needed to be there. Mentioned this to Mitchell, the sales manager. He told me, "that was an option and they were not standard?" Sounded untrue since I have owned BMW's throughout the decade and this was never an issue? But the last BMW I had purchased was from A & L BMW in Monroeville, PA. This was a brand new 2006 325xi. So, maybe things had changed? Well I bought the car and a high school buddy who's a Meteorologist in D.C. was providing me a place to stay while I was in process of purchasing this as well as driving me to RUSSEL BMW in . He too, having bought my '06 325xi from me, wanted to buy a newer BMW. He was uncomfortable with Mitchell's attitude. By the way, the next day he traded in and bought at BMW of Silverspring an'09 335xi. When I mentioned the lighter issue to the salesman selling to my friend at Silverspring BMW. He informed me that was untrue. So the next day I went back to Russell BMW to speak with Mitchell. Remember Mitch???? All of a sudden he was all giggly telling me he was only "Joking", not too funny. See where I am from, that kind of BS can get you in some serious trouble.... Especially with the kind of money that switched hands the day before. So that aside, I am a forgiving person, most of the time. So a week after I am back, I take the car I just bought from RUSSEL BMW to a reputable body shop in New Kensington, PA. I say reputable because all of Ross Auto Body's work, owned by Frank Ross carries a life time guarantee. All of it.... He looks that hood over and looks at the whole car. In the process points out the drivers side rear wheel well/quarter panel pointing out sand paper marks where there had been body work done. I told him I did not notice those when I initially looked at IT. His worker, who was with us, told me the dealer had to be blind not to notice this! I was feeling incompetent myself, since I did not notice it either. But, having purchased the 2 325xi's I had owned prior to this, I did not have an issue with the body. When I purchased these from A & L BMW in Monroeville, PA this never occurred. Ignorance on my part or excitement? Could have been both, just the same though, RUSSEL BMW in Baltimore, MD was notified of the expense to fix what they had looked past. Yes the vehicle was BMW CERTIFIED along with CAR FAX both of these services were part of the advertisement for this 2008 BMW 335xi on RUSSEL BMW's web site claiming not to have had any damage by their protocol. I have communicated with BMW NORTH customer service. They in turned got in touch Mitchell Heyman who informed them this damage did not exist when it left the floor. Hey Mitchell it did and if you would like to take anything I am claiming to court, I will submit myself to a polygraph. The car was as it was from RUSSEL BMW's floor, when I took it to Ross Auto Body in New Kensington PA. You sold me a Certified BMW that had damage on it before I bought it from your company. ALL I HAVE AND ASKED WAS THAT YOUR COMPANY FIT THE BILL FROM WHAT YOU SOLD ME THAT WAS FAULTY, faulty to the extent that the inspector failed to notice the body work that resulted from the collision. Hey Mitchell, I am addressing YOU since YOU made the decision for RUSSEL BMW Baltimore, MD not to correct this error. If I felt this sale was a square deal I'd keep my mouth shut. BUT Mitchell, just because a non qualified participant looked for damage, naming me, and did not see it, did not mean it was not there. I put my trust in you and your dealership. The car was CERTIFIED by a BMW representative. HEY ALL of you want to make the SALE. How else will you fill your bellies? But, I am a provider of your income. Just reimburse what I had to pay to have the body work corrected. And the company Ross Auto Body, owner Frank Ross, sent you the quote. His service is referred by Nationwide and State Farm insurance to their claimants. His Garage is about as big as your whole lot. Not a fly by nighter.... All I ask is reimbursement for the body work that was discovered, evidently caused by the FLAWED inspection that your SPECIALISTS performed and did not notice was done.... And let me tell you folks once pointed out by Frank Ross, owner of Ross Auto Body, it was evident correction needed made. Readers, below is the email I received from Mitchell,Greg,I am writing to you to let you know that Russel BMW will not be paying to fix the quarter panel on your BMW. We sold you the car after careful inspection by you. We did not notice any poor workmanship on your car and neither did you. You did notice the lack of lighter and tag frame and we took care of them for you. The car had no prior frame or accident damage as checked by our certification process. If the car had prior scratches repaired it must have been good enough to pass inspection of you and Ralph because you went over the car prior to leaving. I am sorry that the relationship has to go this way.Mitchell HeymanGeneral Sales ManagerRussel BMW ghinc1739atcomcast.net6700 Baltimore National PikeBaltimore, MD 21228 410-744-2000 ext:3630fax: 410-744-4537Readers,Anyone reading this, please note, if RUSSELL BMW Baltimore, MD makes right how I was wronged by the failed BMW CERTIFICATION. I will praise them as they should be, for reinforcing the dignity of this type ownership and product recognition. I await their response as well as I will send this correspondence to Mitchell as well. Keep in mind, this is all EVOLVES AROUND the PRINCIPAL of CERTIFICATION and PRODUCT QUALITY. The way this has been handled, to this point, is what gives car dealers a bad name. I hope Mitchell Heyman realizes this and reconsiders his decision.

ostensenl

Jul 21, 2012

Exceptional is best word to describe my buying experience and follow up visits to Russel BMW. I recently purchased a used 135i Covertible from Russel BMW. Tuesday Macy was my sales person and I could not have been happier with her knowledge of the entire product line, her great personality, and her absolutely no-pressure approach. It was a late Friday evening when I arrived. Unknown until after the paperwork was complete, Tuesday had another sale working at the same time and she managed to get both of us out the door and on our happy ways at the same time! Tuesday has also provided fantastic follow-up support. I needed a new owner's manual, which she promptly ordered as well as assisting me with car mats. I also met Dane Spealman, their Sales Manager, very nice guy and also very knowledgable. Actually, everyone I encountered while there was very pleasant and actually seemed HAPPY. A rare environment in these days. If I ever worked in the Automotive business this would be the place I'd want to work at... The place is clean, well laid out, easy to get to and the selection was incredible. Yes, I would buy again from Russel and Yes, I would definitely recommend anyone I know in the market for a BMW to visit them first. Well done Tuesday Macy! You had me at the first smile! Lyle Ostensen of Laurel, MD.

RAY WARD

Jul 5, 2012

WE HAVE PURCHASED VEHICLES FROM RUSSEL IN THE PAST AND ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM ALL EMPLOYEES, ESPECIALLY JEFF BECK, AND MANAGERS DANE AND MITCHELL. IT WAS A VERY HOT DAY WHEN WE RECENTLY WENT TO TEST DRIVE A FEW USED VEHICLES AND THE TEAM THERE WAS VERY PROFESSIONAL AND COURTEOUS. WE WERE ABLE TO GET THE QUESTIONS ANSWERED ABOUT THE VARIOUS VEHICLES WE HAD AN INTEREST IN, EVEN THOUGH WE CHANGED OUR MINDS AND EVEN IN THE EXTREME HEAT WERE TREATED WITH RESPECT.WE WILL RECOMMEND RUSSEL TO ALL OF OUR FRIENDS.

dekodan

Jul 2, 2012

I bought a gently pre-owned BMW X3 xDrive35i from Russel BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I lucked out with one of the finest people one could meet. Tom was helpful and knowledgeable and went out of his way to check into the many things I could not do remotely. Tom helped me through a challenging import process and did everything that was required to make this a smooth transaction. He was also kind enough to pick me up at the airport and take me back to the dealership to finalize the transaction and meet the team at Russel BMW. In the middle of a power outage, we still managed to complete the transaction by going to a sister dealership to get some paperwork done. After a perfect transaction, and thanks to the power outage and early closing of the dealership, I got a fabulous tour of downtown Baltimore with Tom. I would certainly buy again from Russel BMW and I hope it will be with my salesperson.

jfigueira

Jun 25, 2012

Had a great experience at Russel BMW. Tom was my sales rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling a little under the weather. Thanxs again for the great experience!!!

dearjohn

Jun 21, 2012

I had a very enjoyable experience w/ Tom (& then Joshua in finance). Tom was very professional, courteous & knowledgable. He didn't have all the answers to my questions but gladly found out the answers to the ones he didn't know. He was not pushy, just informative. He explained all of my options, including leasing, and I was grateful to find out I had an alternative (that made sense) that made my new BMW more affordable. I did not purchase on my first visit as I had just started shopping. Tom followed up w/ me and addressed all of my questions promptly & professionally. I visited other BMW dealerships that were stuffy, if not arrogant, and I decided to go w/ Russel because of Tom and how comfortable he made me feel; the deal he made me was really good too. I'm sure I could have saved a few hundred more if I wanted to waste my time harrassing the other dealers but it just wasn't worth it. This is my first BMW and so far the experience has been everything I expected.

Jose Forero

Jun 15, 2012

i Just bought my 328XI BMW from RUSSEL BMW dealer and I was impressed by the professionalism and the way I was Treated by the sales staff of the Dealer. They even helped in the shipping process of the vehicle. I will certainly use them again in my next vehicle Purchase. Excellent Attention.

Happy

Jun 12, 2012

I recently purhased a used BMW from this dealership. The salesman, Tom I was dealing with actually met me at the dealership on his day off to make sure my purchase occurred without trouble. I came from out of state because of the great deal and professionalism this salesman provided. My trade in was handled well and the team took great care of my new purchase. I highly recommend this dealership for new as well as used BMW.

John S.

Jun 12, 2012

I recently bought my BMW from Tom at Russel & he was great!! He impressed me over the phone and was as nice in person. The whole process was surprisingly plesant & easy. I was asked to submit this but do so enthusiastically. I read the other review and it sounds like sour grapes !! I am sure Tom's other customrs will speak up as well.

multiple BMW owner

Jun 12, 2012

After a prolonged and exhaustive search through a variety of car models and dealerships, I recently purchased a pre-owned 328 x-drive sedan for my daughter. It was a low-mileage beautiful little car that paled in comparison with the truly outstanding customer and buying experience provided by Tom Eaton and Russel BMW. I recommend that if you are serious about purchasing a new or preowned BMW, then you owe it to yourself to seek out Tom for his assistance and guidance in this process. I expect to buy my next car from him and Russel. Thanks!

Galima

Jun 11, 2012

I was looking, no longer am, for an upgrade to my current commuter auto. I stopped by Russel here on Rt. 40 to check out their inventory, boy oh boy did I get more than I bargained for! After spending maybe ten minutes walking around the lot, we were approached by Tom. An arrogant, pompous gentleman. I get you work at BMW, but we're all humans...knock it down a notch. After cracking a few jokes at the expense of my current car, he so generously allowed us to test drive a 3-series that he knew nothing about. At least know the price, miles, year, etc... I fell in love after the test drive, however this guy brought me crashing down. His constant rushing, nagging, and fowl language really made me want to escape the clutches of the dealership. Instead we were roped into presentations about leasing options, general BMW facts, stuff that I already knew and do not care about. After about two hours, we finally escaped. For the next two week, I kid you not, this gentleman bombarded my mobile with phone calls, voicemails, and even, get this...text messages. For a solid two weeks I kept being bothered daily. I believe a salesman texting a potential client without permission is inappropriate and ludicrous. To make matters worse, they were creepy text messages, stating "call me please". I'm sorry, but buying a car or even just roaming around the lot at Russel BMW is nothing like a luxury car buying experience should be.

galima

Jun 10, 2012

I was looking, no longer am, for an upgrade to my current commuter auto. I stopped by Russel here on Rt. 40 to check out their inventory, boy oh boy did I get more than I bargained for! After spending maybe ten minutes walking around the lot, we were approached by Tom. An arrogant, pompous gentleman. I get you work at BMW, but we're all humans...knock it down a notch. After cracking a few jokes at the expense of my current car, he so generously allowed us to test drive a 3-series that he knew nothing about. At least know the price, miles, year, etc...I fell in love after the test drive, however this guy brought me crashing down. His constant rushing, nagging, and fowl language really made me want to escape the clutches of the dealership. Instead we were roped into presentations about leasing options, general BMW facts, stuff that I already knew and do not care about. After about two hours, we finally escaped. For the next two week, I kid you not, this gentleman bombarded my mobile with phone calls, voicemails, and even, get this...text messages. For a solid two weeks I kept being bothered daily. I believe a salesman texting a potential client without permission is inappropriate and ludicrous. To make matters worse, they were creepy text messages, stating "call me please". I'm sorry, but buying a car or even just roaming around the lot at Russel BMW is nothing like a luxury car buying experience should be.

infamousq

May 31, 2012

I can honestly say that I did not expect much coming to the Dealership. I have never had a good experience with one before. I only went there to check out the 2008 M5 that I bought not really to buy it. After talking to Tuesday and she not pressuring me into buying the car I looked at it some more and decide to buy it. She is a respectful person and does not "force" you to buy anything. I was amazed with how much they worked with me even though I was very hesitant to talk to them. I will make sure to do all my business with my car with them. I can say that this dealership is true to its word.

rrbll

May 28, 2012

I just bought a 335d from Jeff Beck here. He was enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from both Jeff and the rest of the dealership.

dthorne3

Apr 24, 2012

Purchased my first BMW at this dealership from Jeff Beck. Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jeff continued to keep in touch with me through the ordering and delivery process. After delivery Jeff made himself available for the most inane questions on my part and even was willing to meet with me to continue to answer any questions on the functions and systems of the BMW that I purchased. I would recommend Jeff and Russel BMW to anyone wanting to purchase a BMW and, should in the future I be in the market for another BMW I would have no hesitation in buying from Jeff / Russel BMw and willo definatly recommenend Jeff to anyone in the market for a BMW

dpassen1

Apr 22, 2012

The salesman I dealt with (Jeff Beck) was knowledgeable, friendly, and pressure-free. I had a great experience, would do business with again, and would recommend to anyone.

qingli66

Apr 17, 2012

It was a great experience purchasing our 2013 X3 28i at Russel BMW. We already did our research and knew exactly what we wanted at the time of our visit. We worked with Ms.Macy on our order and Mr.Green offered us very good price. No tricks through out the process. 6 weeks later we received our car and turned out it was the first X3 28i they sold for the model year 2013.

sdoates

Mar 22, 2012

The buying experience at Russel BMW exceeded my expectations. From the first phone call to the dealership, to speaking with the receptionist and meeting with the client advisor, Tuesday Macy. The entire process took a little over 3 hours. This included meeting the client advisor, test driving the vehicle to making the purchase. This was an truly an impressive experience. Ms. Macy was very professional, friendly and knowledgeable of the vehicle. There was zero pressure and a willingness to please. Mr. Julius Green, the sales manager was very helpful,professional and courteous as well. I would highly recommend Russell BMW and the staff who handled my sale to my friends and family members.Sincerely,Mrs. Oates

Kllumley

Mar 18, 2012

Both Jeff and Andrew were extremely helpful and patient, particularly as we were a foreign family in the US lass than 1 week. Overall a very pleasing experience.

cegeyer

Mar 7, 2012

It looks like most of the people that worked with Jeff Beck had nothing but great things to say about him. He was knowledgable and friendly throughout the whole sale. I am more than pleased with my experience and would recommend this dealership to anyone looking at purchasing a new or used BMW.

ml91stang

Mar 3, 2012

I started my new car search on line looking for a specific BMW and color. I found what I was looking for at Russel BMW. I sent an email regarding my trade requesting an appraisal. Within no time I had an estimate of what my trade may be worth followed by a request from salesman Jeff Beck to stop in for a test drive. I live in Pennsylvania and it took me a little over an hour to get to this BMW dealership. I arrived at 10am and was out the door with my new BMW 128I by 1pm. Mr. Beck was very knowledgeable with all of the BMW options and explained them to me before I drove off the lot. He also worked with the finance area to get me the best deal possible. If you are in the market for a BMW, I would recommend contacting Jeff Beck at Russel BMW.The only thing negative that I would have to say is about the person that was detailing cars. He rudely came in and interrupted our conversation and asked the salesman about needing some paperwork, also after he completed cleaning the car, he came back in and threw the keys on the desk and walked away. Very unprofessional!I can say that the positives out weighed the negatives by far and would still recommend this dealership to anyone in the market for a new or used BMW.

Sonia35040

Feb 20, 2012

I've been living in Western Maryland for about four years and I have visited four BMW dealerships to have my 325xi serviced. I usually never leave reviews on websites because my expectations are rather high and not often exceeded. When I am disappointed, I choose to forget it and let it go. Russel BMW has actually made me a fan.The locale is similar to others I have visited. The waiting area was a bit nicer, but nothing fancy. The service costs were explained to me and I felt very comfortable about the process and it didn't take too long. The whole experience felt a little above average, but at this point I was planning on returning but I was not a fan. Within a couple of days after they serviced my vehicle, I received a letter from BMW North America about a recall. Coincidentally, one of the things I had done on my vehicle was the recall and I got charged for it (the letter said it was a free fix.) I got a hold of Jamie and Jeff and they were nothing but helpful and accommodating. They respected my time and worked with me to get the refund. It wasn't much dollar wise, but they have earned a loyal customer by dealing with this rare case with professionalism and common sense.I admit most BMW Dealerships do a good job as a result of all the training they get, but Russel BMW in Baltimore performs at higher level. I will definitely be returning and I recommend them to anyone.

joyce2u

Feb 4, 2012

Last year I let myself get talked into a vehicle (a BMW) I was not happy with. On January 26th when I took that vehicle in to Russel BMW for routine maintenance Mr. Cuesta, the Assistant Service Manager learned of my unhappiness and informed the new Sales Manager, Mr. Hayman, of the situation. Mr. Hayman immediately sought to remedy the situation. He paired me with a knowledgeable and enthusiastic client advisor, Mr. Beck. Both were fully committed to making me a happy client and had two goals, 1-learn why I was dissatisfied with my current vehicle, and 2- get me into a vehicle I loved. They succeeded. I went in to the dealership as a reluctant, unhappy customer, and came out a happy, loyal customer with nothing but great things to say about the dealership. thanks-Joyce Camacho

EGVS

Dec 26, 2011

I WANT TO STATE RIGHT OFF BY SAYING I HAVE HAD MY BMW SINCE 2006, AND EVERY SERVICE MAINTENANCE THAT IS REQUIRED BY THE MANUFACTURER I HAD PERFORMED, IF THERE WAS THE SLIGHTESS PROBLEM I TOOK MY CAR INTO ONE OF THE WASHINGTON AREA DEALERSHIP FOR SERVICE, AND NOT UNTIL I ALLOWED RUSSEL BMW TO SERVICE MY CAR THAT MAJOR ISSUES STARTED HAPPENING ONLY AFTER LEAVING THIS DEALERSHIP.I brought my 2005 BMW in for service for routine maintenance and a world class inspection on 10/18/11, I was told that I needed the control arm replaced and other routine procedures totaling parts and labor $1476.54. I received an Action Plan Report that said I needed front and back brake pads and rotors. I asked how is it that I need front and back pads and rotors when Russel replaced the front pads and rotors on 5/10/11. I understand maybe pads but rotors within five (5) months? So the service advisor says oh yeah you are right, let me go back and ask the mechanic. She came back to me and said he was mistaken let me fix the Action Plan Report you only need back pads and rotors. I didnt feel good about what they said so I decided not to have them do the brakes and I took my car to CJs Foreign Car services whose done work for me in the past and I had them check both front and back brakes and they replaced the rear brakes and I actually saved $300. A few days later the check engine light came on so I took it back to the dealership on 11/08/11. I was told I the light was a result of an oil housing leak that needed to be replaced, so I had them replace it which was $1409.18 for parts and labor and I wanted another world class inspection because my car was still pulling even after the alignment they performed and I received another Action Plan Report that said everything was checked and okay.The very next day on 11/9/11, my tire pressure light came on and Im thinking why that is when I had a rotation, balance, and alignment. So I took the car back to the dealership and was told oh its just the temperature outside that made the light come on, so the kid that checks cars in for repair took my car and added air and the light went out. Im thinking ummif a balance was done they would have had to check the tire pressure on all tires, but nonetheless I drove off. A couple of weeks after that my car started making loud noises at startup, at this point obviously getting very upset, I took it back to the dealership on 11/28/11 and was told that I needed alternator belts. I asked why is it that the mechanic didnt see that after two world class inspections. Why do I have to come back for something that should have been detected? So they replaced belts and pulley and I was told since the mechanic didnt detect the problem when he was under the hood and because I was inconvenienced they will pay the approximate $300 for labor and parts. Well, a couple of weeks after that the car was still making noise in the same area so I brought the car back to the dealership yet again on 12/14/11 and was told oh this time it is the tensioner around alternator pulley. At that point I demanded someone with more experience since the mechanic couldnt seem to identify and correct the problem, so management got involved and it cost me another $200 for labor. Well as I was getting ready to take possession of the car on 12/17/11 while speaking with the shop foreman who said sorry about the problems I need to have a meeting with my mechanics and advise them that they should inspect and fix all components in a specific area and he advised as I was getting into the car oh by the way, I noticed that the driver side door light came on but dont worry its probably nothing just some water that got in there and I drove off only to turn right back around to the dealership because the car window started going up and down on its own--which it wasnt doing when I brought my car to the dealership. The shop foreman told me oh do you want me to look at it? That was 12/17/11 at 7:30am. I received a call from the manager Jeffrey Sterry, on 12/19/11 telling me hes sorry, what seems to be the problem they gave me a discount, hell have the shop foreman see whats wrong with the door and hell have him do yet another world class inspection--the fifth one. Well I get a call from Mr. Sterry on 12/20/11 saying they didnt know what the problem was with the door (basically he lied after telling me 12/19/11 that he would find out whats wrong with it), then he goes on to say after doing the world class inspection they found other problems and did I want him to keep the car yet again to find out whats wrong. AT THAT POINT I REALIZED THAT THIS DEALERSHIP IS INCOMPETENT, HUSTLES CUSTOMERS BY NOT DOING ALL OF THE WORK AT ONE TIME SO THEY CAN KEEP CHARGING LABOR FEES FOR EACH VISIT, AND CREATING MORE REPAIR PROBLEMS THAN WHAT THE CAR HAD BEFORE IT WAS BROUGHT INTO THE DEALERSHIP SO THEY CAN KEEP CHARGING THE CUSTOMER!In conclusion, this dealership cannot be trusted and quite frankly dont have experienced mechanics to understand the complex components of BMWs. I plan on contacting BMW North America USA to have a qualified field specialist to take a look at my car and investigate the certifications of Russel BMWs service mechanics to ensure they are qualified to work on BMWs. I also plan on getting one of the local news stations to do an investigative story behind dealerships like this one that are ripping off customers by not fixing all of the work so customers have to keep bringing their car back and charging them a separate labor fee for each visit. I can only hope that posting this review on this cite, face book, twitter and any other cite that I can warn fellow consumers.

Hock

Nov 17, 2011

Great experience , Our BMW experience with Constantine was so good and no pressure we order our X5 Diesel after our test drive , Sitting down going over the features and what we like to have and advantages of some of option we never gave a thought to and answer all our question. Then some price negotiating and a Order was sent , Delivery was smooth and more time given to going over the X5 then doing paper work . I even called Constantine up few weeks later to just go back over a few things ,he told me to stop by and he took 30 minutes to be sure i felt comfortable of settings on dash , I had a trailer hitch also installed by Russe BMW and there l Tech -Tyler did the install of that hitch and Tyler even took time to go over few mechanical question i had ,He answer all my question as we pop the hood of this smooth running diesel . It is early into our ownership but so far everything has been a positive .I think that in future i can see us going back to Constantine and doing a test drive in a 5 or a 7 series .

TheGr8Swami

Nov 10, 2011

After searching other dealerships in the DC Metro Area for a 2011 335i with XDrive for my parents, I was quite disappointed with the customer service and available selections at dealerships closer to their Silver Spring home! With the help of a friend at BMW Corporate in New Jersey, we stumbled upon Constantine at Russel BMW in Baltimore! An absolute gentleman who found a vehicle for my parents and took the time to answer all of my mother's questions about the new car! Honestly, this was one of the best auto buying experiences we've had..I'm currently in the process of ordering a 2012 BMW and the entire staff at Russel has been a huge help! If you are considering buying a BMW in the DC Metro Area, skip the foolishness and poor customer service and head straight to Russel BMW and ask for Constantine.

mooge1

Sep 6, 2011

Used a coupon. Employees cashiers very rude but our sale associate was. Very nice and honest. Wait time was very long!!!!!! Overall good car service cashiers should be more open to greet customers instead of me, after walking around for 5 mins, not being greeted. Our physical appearance should not have mattered!!!!! (hint!!!!!!)

mmunro3772

Aug 3, 2011

This has been one of the best car buying experiences I have ever been through. Our sales person was incredible and the finance department even more so. Everyone we spoke to was friendly and welcoming. We would definitely go back for more and refer friends and family.

tylerf

Jul 27, 2011

Ralph and the rest of the team at Russell BMW took excellent care of my wife and I from the first phone call inquiring about one of their used cars, through the sales process, and have been very helpful and responsive in resolving any issues that have come up since our purchase. Even though we live over 45 minutes away, we would happily return to Russell for our next car purchase. Bravo!

blueridge1

Jul 22, 2011

I purchased my new car from Russel BMW. The experience was exceptional. My sales representative, Mark Ritter, was extraordinarily responsive before, during and after the sale. Their price was very competitive and the dealership support staff was excellent. They gave me a very fair trade-in value for my old car and behaved with utmost integrity - even refunding a small overcharge caused by an out-of-state license plate transfer. I would not have known about the slight overpayment and was pleasantly surprised to get a refund check in the mail. Since no one is perfect, I'll suggest one area for improvement. The parts department seemed slightly disorganized as I tried to get a couple of accessories. My phone calls were bounced around and I had to call back a number of times before to get things sorted out. Again, this was minor. To summarize, I highly recommend Mark Ritter and Russel BMW!

agentM

Jul 16, 2011

I was looking to buy a 2011 135i or failing finding one in a reasonable amount of time, custom order a 2012 135i. For that I had sent out requests for quotes to various dealers. Jeff Beck from Russel BMW was one of the first one to respond and over the next two and a half weeks worked with me on the custom order. He was very helpful in answering all my queries about the car, the options and services, promptly and in full. I never had to ask him the same question twice. We negotiated on a price for my custom order of a 2012 and he gave me the best price of all the area BMW dealers. However, this last week a used 2011 135i popped up in the market and it had all the options I wanted and more. Got a good deal on it and I purchased that instead. Jeff congratulated me on my purchase.Overall, very good experience with him. I would definitely recommend him.

designowl

Jun 14, 2011

The service I received at Russel BMW was beyond great. I have never experienced a team so dedicated and committed to meeting every detail necessary to deliver the perfect vehicle. I was really impressed at the professionalism and level of communication provided by the team. I was guided through BMW's corporate website as my car was being built and was informed ahead of time about the status of the vehicle as production went along by Ashely Wilson who is always on top of things. Alex was wonderful in his assessment of my ultimate driving desires. We were able to cut the fat while still building a remarkable piece of machinery I am still learning everyday called the X6M. It's so sexy I named her Xy. I appreciate the team and all they did to deliver the automobile ahead of schedule. All this was done with me being in another State some one thousand miles plus away. You can safely bet who I will be buying my next BMW from, non other than Russel BMW.

leaford

Jun 14, 2011

I made a call to Russell BMW strictly on a whim to get information on leasing a 328I. I was put in contact with Ralph De Marzo Jr., who explained leasing versus buying very in depth. We went out to Russell that same afternoon and were greeted by a very nice young lady in the parking lot and also received a warm welcome in the reception area. Ralph greeted us immediately after we arrived and had us test driving this vehicle within minutes. After another thorough explanation of leasing vs buying, we decided on buying and were thrilled with the offer given us on our current vehicle. Our entire visit was only just over 2 hours and any question we have had since our purchase has been answered very promptly, either by phone or e-mail. We have been extremely pleased with the responsiveness of our salesman even after the delivery of the car and equally as pleased with the vehicle. I will definitely go back to Russell in the future for any BMW purchases.

mrtick308

Jun 1, 2011

My New car purchase experience was pleasant. The sales staff was very friendly, efficient and knowledgeable of the vehicles. They did not waste my time with useless information nor did I have to wait "cool my heals" while they messed around shuffling papers between the salesman, sales manager and the "superior" sales manager. I had called ahead of time about a specific car. It had been "cleaned up" and waiting on the showroom floor and ready to "drive off into the sunset". They valued my trade in fairly (I had an idea of its worth up front) and the sales price of the car was good. I received BMW's advertised financing rate. The purchase experience was among the best I have ever had. I have purchased 10 new cars since my first one in 1966.

Rspatel

May 31, 2011

The folks I dealt with at Russel BMW were AMAZING! And I promise that's no exaggeration. They far exceeded my expectations. My salesperson was Elyza, and the sales manager was Alex. I cannot thank them enough for what they did. They were very reasonable about the price. I never felt like I was being taken advantage of. On the contrary, I genuinely felt like these folks were trying to help me. I have never had that experience at a car dealership. They delivered a flawless car to me, even though it was a pre-owned. My used car was indistinguishable from a brand new one - it was that good! I know they incurred quite a bit of expense to get it in perfect shape - and they did not pass that cost on to me. Alex and Elyza went above and beyond - by a lot. I am very happy with everything. Thank you, thank you.

petergurvin

May 31, 2011

I was looking to buy a used 2010 MINI or even a new one. I had gone to the MINI dealers in Baltimore and Annapolis as well as private owners who were selling. It just so happened that Russell BMW was selling a 2010 MINI that caught my attention while looking on Craigs List. I called the dealership and was contacted by Elyza. I was able to visit Russell dealership while looking at other dealers one day. I liked the image presented by the Russell dealership when I visited it, but Elyza made both my wife and I comfortable in discussing the purchase of the MINI. She was very knowledgeable.....no hard sell tactics......tried to get us all the info we needed about the car...... We made the decision to buy it the next day on a return visit. Our visit with the finance account office went equally smooth. Most times I dread dealing with car dealers. I know because I have now three relatively new cars....each one from a different manufacturer. I think our experience with the Russell dealership was the best I have had......

bmwdriver66

Apr 13, 2011

Mr. Mitchell did an excellent job in solving the issues with the windshield-wipers on my 2000 740iL. The windshield-wipers would stop/park in the middle of the windshield. Additionally, he went the extra mile in researching the warranty coverage on previous repair work and made it right.

Nicolewatson

Apr 11, 2011

Constantine was informative and wonderful throughout the entire process. He took the time after the car was paid for to teach me about the vehicle. Great customer service. I would recommend him to anyone interested in an honest car buying experience. In addition the sales manager was also wonderful.

margeschaeffer

Mar 22, 2011

Amazingly easy appointment scheduling - and always on the day I want (which is a Saturday); great communication on car service needs; work is done quickly while I wait! This is my 3rd vehicle purchased from Russel Automotive Group (2 BMWs and 1 Toyota) and they always take care of me with my purchase and service needs!

ConsumerDemocracy

Mar 17, 2011

I highly recommend Al Horowitz for new car sales and Russel BMW for a new car sales experience. I recently purchased a 2011 BMW Z4 from Russel BMW with Al as the sales rep and I'm completely satisfied with the experience, to include the financing interaction. Al was upfront on all costs for the vehicles and the finance agent diligently went through all the costs and figures to ensure a thorough understanding and clarity of the purchase. Absolutely a top notch job by the pair.As a background, I have been researching a Z4 for over a year...I have been looking to purchase in earnest for the past three months...I have talked with quite a few dealers during the course of my search, encountering salesman that hid costs and one in particular attempted a classic "bait and switch"...however, all previous concerns were completely covered by Al during the buying experience. He was professional, upfront, and diligent in making the sale. He took approximately 45 minutes after all transactions were complete to sit in the vehicle and review all the various options and functions of the vehicle. Within two days he provided a follow-up call to check to see if all was good. Absolutely a phenomenal performance by Al.A couple of other points: I used the USAA Car Buyer's program...absolutely a terrible program, as none of the dealers agreed with the information USAA provided about their dealership; as in they didn't agree to the discount relative to invoice price USAA placed on the certificates USAA mailed me. However, although Russel BMW also disagreed with the price USAA listed on the certificate, Russel BMW, without hesitation, agreed to honor the price listed. The only dealer of the four or five I encountered that agreed to do this.With regards to Russel BMW overall, my limited experience with the sales section (I arrived by train to Baltimore for sole purpose to purchase vehicle, so only spent a few hours physically at Russel BMW) gleaned an impression of an open, friendly, and warm work environment. Very positive atmosphere.Good luck in your car search and I highly recommend Mr. Al Horowitz, Russel BMW, as a sales representative for a new car purchase.

anybody123

Mar 9, 2011

We've purchased our X5 from another state and just moved here in MD. We took it to Russel for an oil change. As expected, they found a bunch problems and recommended costly repairs. Plus since they have removed the steering wheel and not have the parts, they have to keep it for the weekend. We agreed to a have them go ahead with the steering wheel repair since it was gonna be covered by warranty. BUT wait ... there's more ... they said the 'Check engine' and 'check gas cap' lights was showing so that needs fixin' as well. Anyways, they went ahead with the repair and we paid (more that amount they gave on the phone) it with our hard earned money. The 'Check engine' and the 'gas cap' lights showed up again the next day and we've been trying to get hold of them for service and WILL the service adviser hasn't called yet. WILL he call today or WILL he not ... I don't know the answer. We'll just charge it to experience and never return to RUSSELL again.

bawill2

Mar 5, 2011

After taking my 2009 BMW 335 to Russell for the 4th time in 18 months for service, I picked my car up and noticed that it had extra miles on the odometer. The sat radio was being serviced but the service manager explained that they sometimes need to take the car for ride to ensure all is well. He explained that they had a 3 mile course they follow. The problem, is that my car had 9 extra miles. Looks like they were either joy riding or running errands for the dealership. They had no justification for the additional miles. DO NOT TAKE YOUR CAR THERE since they fail to track how the cars are being driven. In addition, they acted bothered that i even asked the question. Horrible customer service and I'll take my business to another dealership!

MMThomas

Feb 15, 2011

After paying a RIDICULOUS price for new battery ($183 for battery and $210 installation) & tune-up ($25/plug + $85 installation) in Dec., my 2004 X5 (69K well maintained miles) breaks down on me ONE MONTH later. Defective part is right next to the ($25/per) spark plugs. I'm told the "cyclone seperator" broke and oil spewed all over the sparks plugs, causing engine to stall. Hmmm, coincidence? Probably not. So that repair totals $1,078 ($813 labor + $265 parts) Part of that repair included 2 quarts of motor oil at $7.35/quart. An hour later the same day I picked it up from Russel, I get an indicator that I'm low on oil. I had to pull over at an auto parts store and add a whole quart of oil! So, even with an elite extended warranty, two trips to this "joint" in one month still cost me $3K out-of-pocket for "German Engineering." Google BMW cyclone seperator. Major defect in '05 & prior vehicles, which BMW discovered after many issues and resolved starting with '06 models. What's even more interesting is the survey the dealer ALWAYS tells you about and begs for "10s" as this is supposedly how they're evaluated and dealt with by BMW. Well, it wasn't mentioned at vehicle pick-up, nor did I receive it as I did the previous 15+ visits to this dealer over a 4-yr period. Coincidence? Probably not!We bought the X5 from friends when it was only 3 years old w/33K miles. They kept it maintained based on manufacturer recommendations and had all the documentation to prove it. We did the same after we acquired it. So, in the 4 years we owned this "Ultimate Driving Machine," it spent more time at the dealer than ALL the previous 7 Toyotas over a 24-year period I owned COMBINED! Just sayin'.

RobertSmith

Dec 14, 2010

I went to purchase a 2011 335d. I had test-driven the 335i before and was impressed, but not impressed enough to lay down $45k on a toy. After a quick test drive of the 335d, I was ready to purchase. However Russel almost killed the deal. I asked about DEF as I'm aware that VW doesn't use a DEF tank on their Jetta TDI. I was told that the 335d did NOT use DEF and instead used a catalyst system (as the Jetta TDI does) to take care of emissions. When I questioned the dealer about the DEF filler cap on the drivers-side of the rear bumper, he informed me that was "just something the manufacturer puts on there for access". I asked if that's where the DEF is filled, he informed me that the vehicle did not have a DEF system (2nd time he stated that fact). All of these snipets are flat-out lies. The sales droid had no idea about the particular variant of vehicle he was selling me. Instead of stating he didn't know, he lied to me. HORRIBLE sales practice. Fast forward to the deal. I was going to pay cash for my vehicle. This is a simple transaction. I give a check for certified funds for the vehicle, I get the keys. No credit checks, no fuss, no muss right? Nope, the "sales manager" (lets use that term loosely) wanted me to fill out a credit check form. I said there is no way I'm filling out a credit authorization form as I'm not financing the vehicle. Cash for keys, right? He argued that they would accept me filling out a portion of the form for "government regulations" and my credit wouldn't be run. Well guess what... there's a ding on my credit from "R H-Russem BMW via CREDCO IMS". This particular dealer sees fit to violate federal laws two times.Fast forward to my first service call. The low DEF light (999 miles to no-start) comes on at 6000 miles. This is why I asked about the DEF system. I scheduled a service call and asked the "service advisor" two times if the DEF refill would be covered under the BMW service plan. She verified with her manager and called me back. I was assured the DEF refill would be free. Well 5 hours after I dropped the car off, I was informed that no, I would have to pay for the refill. $50 later, I found out they refilled a 6.1 gallon tank with a 1/2 gallon bottle. How on earth is a 1/2 gallon bottle going to refill a 6.1 gallon tank? Please, do yourself a favor and do NOT make a sales nor service call at Russel BMW. The sales droids will lie to you, the sales manager will force financing upon you, the service advisers will lie to you, and the techs will not perform the service which is required. On the plus side, the showroom looks very clean and I received two free key chains (one of which came out of the box broken).

kristina27

Nov 16, 2010

Constantine was amazing to work with, he was honest and to the point and did not hassle me one bit like more sales people do at car dealerships. He also was very friendly and made sure all of my questions were answered. I definitely would recommend his services to others because the service I received was beyond satisfactory.

JanetJ

Oct 26, 2010

I LOVE my new car. I don't know that I've ever lived driving any car as much. Your staff has done nothing but Wow me. I met nearly everyone working this day, many just came buy to congratulate me - like I did something spectacular. I think BMW did the spectacular thing, I just recognized it. I've told every one I know about my experience. From Elyza, the day I drive it home to the way I was treated when the front bumper and skirt were taken care of, to my first trip to Service. I was in and out in 20 mins and on my way to work. I was in and out of Finance with Andrew in record time and he made the sticky part of the paperwork, interesting and I learned several things about my new car I never would have known to ask. Maybe I've been lucky or maybe this us how you operate everyday. No matter, I can at say that this is the best car buying-owning experience I've ever had and this is my 11th car. About 15 years ago I swore off buying from dealerships after some horrible experiences with Toyota and Chrysler. Carmax gas been my choice, until now. I will be a loyal Russel BMW shopper and I actually look forward to going there. I am going this weekend just to get my car washed and to say "hello" to Elyza and team. I have gotten so many compliments on my new car and have shared with all of my friends what a great experience it was for me. The Manager spent so much time talking to me that day, just sharing an experience with me that really helped. My day went from walking away from a car at Carmax; I was on my way home and by chance drove to the lot to ask what had changed on the new 3-series cars that would make the one I was driving (a 2003 330xi) so different from a 2011 328xi on the Carmax lot. Elyza spent her day with me, answered my question and showed me the differences. She seemed so young to have a wealth of knowledge, but not once did she waiver. She knew more about BMWs than I did and I have been driving one for 7 years. If you are thinking about buying a car, start here, you won't need to go anywhere else.Thank you and your team. Janet Jenkins2010

mtj.904

Oct 25, 2010

My experience with Russell was ver pleasant. Mr. Asangong was very professional and he helped out in every way possible. He also kept our daughter entertained during the entire process. I will definitely be recommending friends and family to purchase from Russell BMW.

DaveBMW

Oct 23, 2010

Our experience at Russel BMW was the best we have ever had purchasing a car. We (my wife and I) worked with sales consultant Elyza Dolby. She was huge part of our satisfaction. She worked with us to find the perfect car, a 328i, getting our questions answered and making the experience very enjoyable. We are as pleased with our sales experience having worked with Elyza as we are with our car and how could you not love a BMW. Her follow up with us has been excellent. Everyone was at this dealership was really a pleasure to work with. Overall the quality of our experience working with Elyza and the Russel staff was on the clearly what you would want in purchasing such a nice product. We can enthusiastically recommend Elzya to anyone who is interested in a great car buying experience - and a great car! Thanks very much, Dave Amato

jamesum

Oct 23, 2010

One of the best car buying experiences I've had in my life. From start to finish I received the utmost service a customer should ask for, from my Sales Rep. Elyza Dolby and Manager Julius. Was interested in a 3 series having never driven one before. Mind you I had stopped by other dealerships closer to where I live but was never taken seriously enough, horrible service.Elyza on the other hand was absolutely wonderful to work with. She is patient, very understanding, enthusiastic, motivated, and professional. Out of all my experiences in purchasing a car, this was the best yet. Elyza and Julius worked out a GREAT price for the car. Negotiations took less than 30 minutes and got an absolute steal! Will definitely purchase again from Russel and will definitely work with Elyza again.Thank you guys again! Have already recommended to friends!

Jreese007

Oct 23, 2010

I worked with Elyza in purchasing a used BMW. Although a new sale consultant, her knowledge and work ethic far exceeded what I expected. With Elyza's help, it was a painless straight forward process with me being in and out in a few hours including the test drive. I recommend this dealership and Elyza based on my experience.

oi

Oct 15, 2010

Andre is Ok to work with,friendly, polite, easy to get talk to, but not experienced enough to handle customers that are willing to make a purchase on the spot, he always had to check with his manager on everything we talked about, he's micro-managed and he's got more potential than to be control. Since, I couldn't get the deal I wanted, I had to go out of state, to VA, Arlington BMW to buy my 2011 BMW 335D. Now, these guys are professional and I got what I wanted, so I recommend BMW Arlington,they are THE BEST!!!!! see my review.

lexus4me

Oct 14, 2010

If you like to play games, then this is the Dealership for you. The manager Julius Green has no experince as a manger and fumbles his way through to work a sale out. I went into Russel to purchase a car and felt like I was stuck back in the 80's. I wanted to get the pricing worked out on my new 2011 BMW 335 and Julius told me the sticker price is a fair price for the car. I said other dealers are selling the car for less and would you match it. He said this is a beemer and your worth it to spend more here. At this point I should have walked out the door and never looked back. Then he told me how much he knew about BMW's, who cares about that, it was about price not you Mr. Green. Then he told me when I'm ready to purchase a car then we could talk price more, why not now. So after being at this dealership for about 2 hours, it was a total waste of time. I will never go back to discuss that final price or have family and friends go through what I had done to me. I would score this dealer a ZERO on sales and customer service.

MDBMW

Oct 13, 2010

I do not think that the service dept. knows how to repair a car at all. My car has been in the shop for a 4th time in a year, and this time the repair costs are very high.I had a thermostat and water heater replace in Feb, and their computer already says that it needed replacing. The replacement did not fix the problem and it is back in the shop for additional computer diagnostic tests and they now say it is a different problem, for an additional cost. Get this!---they also forewarned me that this may not fix the problem and that I may need a camshaft replacement! "but let's take the repairs one step at a time" at an additional $1-2K each time I bring it in. This was my first BMW and my LAST! Never again.They rely on their computer diagnostic systems too much and they fail.

Jackie Miller

Oct 12, 2010

I bought a used pre-owned 2007 BMW from Russel BMW last month and still impressed of how great the condition of the car is! Every thing so far works just like new. When I showed the car off to my family, they loved it as much as I do!! I also recommend my parents to Russel BMW so you guys will be expecting them soon! Thank you for the great assistance! GREAT JOB.

JamesAppleson

Oct 12, 2010

Thank you for the help with picking out the right car and the right price for me! You guys at Russel BMW were wonderful and professional. I already recommended you to all my friends, family, and coworkers I love my new car so thank you once again!!

RTPBimmer

Oct 12, 2010

I visited Russel BMW on 10/05/2010. Russel BMW sales advisor, Alan Horowitz provides us an exceptional service from greeting to delivering. He is extremely friendly to work with. We did not feel any pressure to buy at all. We made some small detail requests, no matter how small they were. He took care of them. The day of the delivering, he personally picked me up from the airport. And even spent a lot of time with me to teach how to operate the car after delivering the car to me. Appreciated the way he treated us, just like a family. Though I am an out of state buyer, for my next bimmer, we will definitely go to him. Great Job, Alan, Way to go!! Also the Finance guy, Andrew, He is extremely professional and friendly too. Service Department foreman, Gil. is very professional and honest! He did not deny the issue that I had with the car and he did a great job fixing it. Also I would like to thanks the General Manger, Alex, He is professional and nice to work with. Hard to find these kind of people in one pot these days. Highly recommend Russel BMW!!

parisBMW

Jul 27, 2010

I live close to Russel BMW, and thought buying from a local dealer would be a good idea. Besides they recently moved to a new location and seem to have a lot of vehicles on the lot. I wish I had read reviews on this site before visiting this dealer. We walked into Russel BMW planning to buy our first BMW, a 535i sedan. They were friendly while offering test drive, however after the test drive when we showed interest in buying and started asking about price the salesman went in and fetched his manager. The manager was very rude, he almost felt us like we were not qualified for buying a new BMW as we asked if buying price can be lower than sticker price. May be the manager did not think we were capable of buying a 2011 535i, we are a young couple. I am not only not going to go back to any of Russel dealership but will tell all my friends not to take their business over there.

3BMW3

Jun 8, 2010

Wow, talk about a mess of a dealership. I pulled up and was greeted by a guy who told me that until recently he was a lot man. He seem nice enough and I told him I would be purchasing a vehicle very soon and would like to test drive a 3 series BMW. He took me to see them and to be totally honest I am not sure Andre new what a 3 series was. I proceeded to tell him about the vehicle and thought that I may end up selling him one. He knew absolutely nothing about the vehicle he was commissioned to sell. I then asked him for a little space and continued checking out the inventory where I was then greeted by a fellow named Julius. I told him that I was already being helped and he said that he was the manager and he could help me. He then started to tell me how great he was and how many awards he has won by being the top producer at Russell BMW. I was thinking that his competition was a porter and did not need to know that much about him. I picked out a vehicle and then got the third degree. It was not a pleasant atmosphere. I was talked down to and made to feel totally uncomfortable. I left and went to Northwest BMW in Owings Mills where I was made to feel at home and actually ran into a Client Advisor that knew a lot about the car and made me feel at home. He proceeded to earn my business and have since referred 2 people to him. In short, this site is here to let people know about this type of practices and I wish I would have known about it prior to wasting my time at Russell BMW