Used Cars for Sale at BMW of El Cajon in El Cajon, CA

Ian.Lopez

Sep 21, 2016

I mainly dealt with Terry at service. He was very helpful and he asked right away if I was in the Armed forces, when I told him I was, he was quick to thank me for my service and mentioned they would take good care of me as much as possible to show appreciation of my service even though my car was just out of the warranty coverage. Terry set me up with a loaner for two days while they took care of the dicrepancies at a minimum charge, all while having a great attitude and friendly demeanor. He even gave my son a toy car. Strongly recommend this dealer and their service. When I buy my next BMW, I will be buying from BMW El Cajon!

Adrian Hernandez was the one helped me

Sep 15, 2016

It was a good experience..........................

Manuel C Buhain

Sep 8, 2016

Bmw of El Cajon mean business. They are curteous, welcoming with a smile, profesional and efficient.

SDredrider

Aug 29, 2016

I brought my 2014 650I in for servicing and was very happy with the people there. They did a great job and we're very friendly.

Debbie "sexy old lady"

Aug 25, 2016

OH how difficult it was to chose between the blue 328i and the black 328i! I actually changed my decision after my good and understanding salesman, YUL, started the paper work on the blue. Yes I had to go for the black. Not a problem.Yul was on it in a flash.

Debbie sexy old lady

Aug 25, 2016

My salesman, Yul, was all about what I knew I wanted. He knew where to find the perfect car on the lot that has hundreds of fabulous BMW's. My choice came down to just two within 20 minutes after starting to look. The the hard part was the choice had to be made. I changed my mind after Yul had stared the paper work on a blue 328i. I changed my mind and wanted the black 328i. Not a problem. Yul was won it in a flash.

Steve Lent

Aug 19, 2016

Stopped by for an oil change and the service was quick and the coffee was excellent. Our service rep Michael was very polite and informative. He also was dead on with his breakfast suggestion!

lbaker

Jul 27, 2016

I have been a loyal customer of BMW of El Cajon for 11 years and I have never been as impressed by a Client Advisor as I was with Randy Grams. Randy is a BMW enthusiast and is extremely knowledgeable about all of the BMW models. He got to know me and quickly found the right vehicle for my driving needs and my budget. I spent the good part of a Saturday with Randy and never felt pressured to buy a vehicle. I'm now driving my third BMW and I'm thrilled with my X1. If you're looking for a new or pre-owned BMW, go see Randy for outstanding service. Randy is truly an Ultimate Client Advisor for anyone looking for an Ultimate Driving Machine!

bmwmaster

Jul 11, 2016

Everything from when I pulled up to when I drove out another owner was great every person had a smile on their face every Vibe was good and I had a special coupon for BMW of El Cajon always has some kind of deal or special going on if you asked them or receive coupons from their mailing list my service advisor followed up with me and told me all the specifics very Timely and also was a very polite gentleman. Also they have water in a fridge with their own dealerships name in printed as the paper logo wrapped around the bottle which I think is kind of unique and you can either wait for your car if it's a quick fix they have shuttles for your ride if the car is only going to take a few hours to fix or less than one business day if you look close or if you live far away or it's going to take more than a day or two they will give you a loaner buy option all you have to have the full coverage insurance a credit card that is valid and a driver's license

Peter

Jul 11, 2016

At the El Cajon dealership everyone was very courteous and helpful, the service was done before the given time. Because of the great experience I've been with BMW for several years and will continue there for many more.

Ambro

Jul 10, 2016

As always our experience was exceptional, especially the dependability and trustworthiness of BMW of El Cajon. Matt Moore is our favorite advisor, very honest, friendly and dependable. Overall satisfaction is a ten.

August Kelleher

Jul 5, 2016

I recently moved to the area and had to find a new BMW dealership to take my car for service. It was recommended to me by another BMW owner to try out BMW of El Cajon. I had a great experience working with Daniel Luker. He was professional and informative about what they would be doing for this service. They completed the work very quickly and gave me back my car nice and clean with a fresh wash and vacuum. I would definitely recommend this dealership.

Christina 760

Jun 30, 2016

Randy, did an outstanding job in helping us buy the car. His service was excellent. I will recommend him to all my friends and coworkers.

sunny8132

Jun 29, 2016

A sales men who understands your needs n helps you fulfill it, The best sales person whom i have met till date. keep up the good work randy.

Linda B.

Jun 28, 2016

Brought my BMW i3 for its 2 yr service as the computer message in the car annunciated this event. Garrett was friendly and extremely helpful in thoroughly checking on my i3. He explained that the service and re-call items would be addressed and rectified; and that the fixes would be done expeditiously. He communicated and recommended additional service (tire alignment) which was badly needed as I was totally unaware of the uneven tire wear occurring. In the end I was presented with a nice flower arrangement which was a nice touch. I really appreciated the caring attitude Garrett had with me and the service of my car. I highly recommend his services which I believe is a reflection of the overall care and attitude of the BMW of El Cajon team. Thanks!

LOWFLYER777

Jun 24, 2016

I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced there (Brent M. is my service writer) for as long as I've owned it. I live in Clairemont and could easily take my vehicle to another BMW dealer within a few miles of my house but Brent has won my car heart with excellent service each time I come. Correspondence, either over the phone or through email is always prompt (within 24hrs and usually much less) and the service department has always fixed things right the first time. If they think my vehicle might be in for an extended period of time, I'm always offered a loaner. There's something be said for building a rapport with the people who take care of you and that's what I've done with the team at El Cajon BMW. Side note about the dealership...it was recently renovated and the showroom is immaculate. I've always been greeted with offers of some sort of cold beverage. If you purchase your car there, you get free unlimited car washes. Looking forward to my next visit!! Thanks El Cajon BMW!

michelle

Jun 24, 2016

Everyone is friendly and professional! I take my car to this dealer for oil changes and I always get great service!

Paul Robinson

Jun 20, 2016

I always enjoy my experiences with BMW of El Cajon. Great people and great service. I think I have purchased at least a dozen vehicles from them and their predessesor. They are the best!

Bccampos

Jun 18, 2016

I was there for a schedule free oil change for my BMW.Everyone was very courteous and polite and helpful, the service was done defore the given time and waiting for my car was enjoyable, waiting room had a flat TV, a small fridge with cold water and of course a very high tech coffee maker that can prepare you anything you need by a touch of a finger. Another impressive detail is that they have a basket filled with fresh beautiful flowers for customers, given to them when they leave. Because of this and more I've been with BMW for several years and will probably continue there for many more.

10"S"Fan

Jun 16, 2016

Congrats BMW of El Cajon!-) Your team, Service Advisor Brent, Vehicle Loaner Advisor, and Tech Support Advisor, provided exceptional service.

LSR

Jun 13, 2016

Randy Grams, Client Advisor is excellent in following up with clients. Gave us 100% perfect service from impromptu turnover of lease car to getting a new one. Very fair and honest. Kudos to Gino who gave us a good deal on the car lease. Will always be loyal to BMW.

Bruce T

May 28, 2016

I've been going to BMW of El Cajon for a number of years. I have never been disappointed with my service advisor or the service on my vehicle. Daniel provided me with an honest evaluation of what my service would cost, and the service always completed promptly. I have recommended this dealership to my friends because I know they would be taken care of on each and every visit.

JBean

May 27, 2016

This is a very comfortable place to purchase and service a BMW. Staff is accommodating and courteous and once you get the hang of how the system works there it is easy to get things done.

Quiles 84

May 23, 2016

So I've been a customer of SD BMW for years cause I didn't know any better. BMW of El Cajon has taken my BMW experience to another level. There customer satisfaction is as serious as the brand they represent. Was in and out within 45min with my new X3.

CjP

May 18, 2016

If you want excellent service, go to Terry Vestal, he is the most honest, helpful and courteous guy in town. You are awesome Terry! Thank you!! You deserve a pay raise for the type of excellent customer skills you offer!

rosa

May 17, 2016

On my last visit I learned that I will always go to Terry Vestal to get service, the most helpful and courteous guy in town. Thank you Terry for getting things done!

ELO

May 16, 2016

My service appointment was handled in a timely and professional manner. I would especially like to commend Daniel Luker for his customer-focused approach to my service requirements.

Happy BMW owner for over 10 years

May 14, 2016

Terry Vestal is the best; communicative, courteous, respectful- HE is the reason I keep going back. Wish ALL the service reps there followed in Terry's footsteps.

Pjlim

May 12, 2016

As soon as I arrived, Terry walked over to provide assistance. Terry was very articulate to resolving issues with my bmw. Kudos to Terry & the service dept.Sincerely,Philipp G LimMajor USAFRetired

carlos s

May 7, 2016

perfect service very pleasant experience would recommend to all my friends

Teachbp

May 7, 2016

It was very easy to make an appointment using an app on my phone. Once the appointment was made BMW of El Cajon reminded me of my appointment via e-mail. The service person Joe was very friendly.

Paul A.

May 6, 2016

I was very pleased by the level of attention and service I received during my last couple of visits to BMW of El Cajon. Brent Mattraw was exceptionally pleasant to deal with and ensured I was well informed of my service needs and options. Brent will most certainly be my service advisor of choice for any upcoming service I might need for my BMWs. Thank you for your outstanding service.

X4M4

May 6, 2016

Shopped at different dealerships where the employee either didn't care so much to show us vehicles or where they just didn't care to show us options or work with us to get a car that suited our needs. A few never returned calls or emails even with the interest we had in purchasing our vehicles. But once we made contact with Chuck at BMW El Cajon, not only was he attentive to our needs, but was more than willing to meet with us, talk with us and spend the time trying to get us a car that we were happy with.

Myriam P.

May 4, 2016

On a Monday, I took my car to get service at BMW of el Cajon the experience was one of the best ones I've had. It was fast, and courteous!. Joe the service writer took his time to explain everything, every question I had about the warranties. I would definitely recommend this dealer to any one for any BMW need!! Thanks Joe for all your help. MYRIAM P.

BMWlover

May 3, 2016

From the moment I stepped onto the lot at BMW of El Cajon I have had the best experience. As a new BMW buyer and 25 year old women I was worried I would get pressured into a car that I couldn't afford or want. This was not the case. Randy helped me to find the right car for me. When we did find it, it was a little higher priced than I was looking for. He was able to work with the Sales Manager to get it to a price that worked for me. I was so impressed by the quality of customer service and attention to detail that Randy had. In the future I will always return here.

alexnumber1

Apr 30, 2016

Shawn &Jake awesome customer service; Shawn gave my husband and I option we were happy with all the service you have awesome employees great job!!!

rfitz

Apr 29, 2016

took BMW in due to screw in tire - had to buy new tire - service provided was prompt, courteous and even got the car washed - nice group of people

Victor

Apr 29, 2016

My family and I had a great experience at BMW of El Cajon. Daniel Quintero was our sales advisor. He was patient and not pushy at all. He took his time showing us several vehicles until we found the one we loved. The dealership is clean and lots of nice people work there. I'll be buying my next BMW from this dealership.

BMWfan

Apr 27, 2016

DON'T BUT A BMW FROM Any OTHER DEALERSHIP!! I just bought mt second BMW from them and I can't say enough GREAT ABOUT THIS DEALERSHIP! From the General Manager Ron, to my sales rep Chuck (he is top notch and wonderful to work with!), to he service department, the BMW genius's on hand, the parts dept., the car valets, the car wash staff, the loaner dept, and the quality of the cars they've sold me. I initially went to another BMW dealership in town and had a horrible experience. I was hesitant to drive to El Cajon because it was a little far for me. But I'm so glad I did!!!! It is a beautiful new building, they have a great coffee machine that provides lattes, mochas, espresso, etc. And the staff in all departments treated my like a king!! Plus you can tell they are all genuine people. Other dealership didn't and don't give me the warm feeling I get from the staff at El Cajon. Plus they wash your car for free!!! I stop by about every 10 days to grab a espresso, water, and have my car washed. The people are so incredibly nice there it's become a fun social visit for me. They have become like family. When you meet Ron the GM you'll see what a good, genuine man he is, which explains to me why he has such a wonderful staff!! He's hired other people that are just like him!! The service manager's staff is also a group of top notch wonderful people. So even if El Cajon is a little far for you, and you may think its not the greatest area, do yourself a huge favor and make the trip, you will be REALLY happy you did!!!

Clark

Apr 23, 2016

In 2011 I bought a BMW 328i from this dealership. They worked with me to get the most options I could afford. It was less than painful. In fact, it was fun. The salesman and I worked together. There was more concerning to make me happy then making a profit. All the services and maintenance was done here. Each visit has been a great experience. Even after the warranty ran out. One of the ignition coils started failing. I went in to see how much it would cost to replace. The service writer asked me to wait a minute while he looked into something. He came back and said that because my car was a SULEV they could replace all 6 ignition coils under special warranty. I was so happy they took the extra step to try and cover the repair.

Letty

Apr 22, 2016

The best dealership so far for us, clean and relaxing environment while waiting, all personnel are very cordial and courteous, service was always excellent and when you drive your car out of the dealership you have peace of mind that they gave you the bra and honest service

Jennifer Conard

Apr 10, 2016

I was at the dealership helping my best friend shop for a car. I had been considering a new car for myself but wasn't thinking about a BMW, until I saw my 535 on the lot. Shawn saw the twinkle in my:) and within minutes I was on a test drive, enough said. What a fantastic, personable and friendly salesman. I have purchased 5 other cars in my life from dealerships, all of those experiences were long, grueling and exhausting. Shawn Deysel, my best friend and I laughed until it hurt. I brought my husband back later that day....to spend more time with Shawn and finalize the deal. No regrets....love my car, and am super fond of Shawn.Jennifer Conard

ERomo

Apr 7, 2016

Looking online to see what local dealerships had in their inventory, we were amazed at the selection of the El Cajon dealership. What I thought was going to be visit to just 'look around, see what was available and ask questions', turned out to be a great car buying experience. Randy, our sales associate, was extremely helpful and answered all of our questions. There was not one single push to buy or hurried moment to make a decision. Not only did we leave that same afternoon with our first BMW, we left knowing we would return for our second.

warren i3 jones

Apr 5, 2016

fast and easy and the salesman came in on his off day thats outstanding.

Tony Nguyen

Apr 1, 2016

We want other BMW dealer and did not find the vehicle we like. They did not even offer to order the vehicle with the option we wanted. Shawn show us the vehicle but it was not what we want and order the vehicle with the options we want. Shawn kept us update on the order. Thank You

HTD

Mar 31, 2016

Shawn helped us out from start to finish. He was very informative and made us feel we made all the right choices. The lending was fast and easy. Faraz was helpful in showing us to the basic functions of the vehicle. Love the whole team atmosphere here.

Mrnarvaez

Mar 31, 2016

I bought my 2008 330i here in 2008 and recently purchased 2016 X5. I love going to this dealership. Service advisor are always good to me. And thanks to amazing Tamara for making it happened for my x5. She sure worked hard to get my deal done. I would highly recommend Tamara and El Cajon dealership to everyone!

JennL

Mar 29, 2016

We located the car I was looking for online and from the first conversation with Yul, the entire experience was excellent. After flying to San Diego, the Director of Sales, Gino, arranged for transportation to the dealership and a team of amazing staff worked together to ensure the car purchase was efficient, professional and seamless. I was able to leave for home within no time. Any expectation of customer service will be met. Faraz spent all the necessary time to show me the car details and features. Overall, I consider BMW of El Cajon as an excellent dealership and will use them whenever I need a new car.

JennL

Mar 28, 2016

We located the car I was looking for online and from the first conversation with Yul, the entire experience was excellent. After flying to San Diego, the Director of Sales, Gino, arranged for transportation to the dealership and a team of amazing staff worked together to ensure the car purchase was efficient, professional and seamless. I was able to leave for home within no time. Any expectation of customer service will be met. Faraz spent all the necessary time to show me the car details and features. Overall, I consider BMW of El Cajon as an excellent dealership and will use them whenever I need a new car.

Nilda Dilayre

Mar 17, 2016

Great buying experience with BMW the sales representative is very couteous and very helpful so as the BMW genius is always willing to help and very approachable kudus to this staff 5 stars

tom12345

Mar 13, 2016

I brought my 2013 328i in for servicing because the hood release stopped working. While the car was in I also wanted an oil change since the last one occurred a year prior. Brent Mattraw was my service advisor. Brent checked the service advisories and found a recall for a thermostat so this was added to the work order. I was called later in the day and advised to replace the two front tires that were run flats. I authorized the additional work. I was called the next morning and the car was completed and had been washed and vacuumed. Overall I was very satisfied with both Brent and the car service. Tom of Spring Valley.

hapa0228

Mar 11, 2016

Excellent service and turn around time. My Advisor Garrett was prompt with calling me when my car was complete and made sure I was offered refreshments while I was waiting.

AZJr

Mar 10, 2016

We are from AZ and had a 'Service engine' light. Took the car in and was treated by everyone like I had been coming there for years....friendly, helpful, professional. Matt (service advisor) explained what to expect and made recommendations for service that was due. I was in and out within a very reasonable time, car ran great and we safely returned to AZ with no problems.

bing pang go by kenny

Feb 24, 2016

Sales agent shawn has been really helpful and knowledgeable on my buying of used bmw 528i, he also help on getting my insurance setting up, thank you shawn, give you a big thumb up.

nicknaz

Feb 22, 2016

I leased an X1 35 for my wife and the experience was extremely smooth. Client adviser Shawn Deyzel and Manager Gino Centofanti were extremely easy to work with, and were very professional. They gave me their best price up front on a demo car (and it was a great deal, over 25% off MSRP) and calculated the lease payment correctly the first time. I was very impressed with their honesty and transparency. Gino shared the full lease calculation details (money factor, residual % and the demo car residual mileage adjustment) and the contract I signed was exactly what we agreed to over email. Another important aspect of the deal was that Gino pulled ahead my current lease with no hassles or snags. Overall, I was extremely pleased with the deal and the entire process.This is my second vehicle I leased from Gino and it won't be the last. I highly recommend Gino and Shawn and the rest of the team.Other members of the team, finance manager Julia Matthews and product genius Jake Chapman were also very professional and great to do business with.

Tom K

Feb 18, 2016

Michael Parker was most helpful and followed up on all my requests/concerns. When issues came up, he made sure I was happy with all out-comes and left with complete satisfaction. Great customer service.

Roxy435i

Feb 2, 2016

David Ponce came to my house to North County last week to answer some questions I had about my 435i convertible and he was an absolute pleasure. Not only was he very knowledgeable but was super fun and friendly. He enjoys what he does and it definitely shows. After he programmed my garage door opener, we took my car for a spin and he showed me cool features which will enhance my driving experience. He answered all my questions and took his time explaining everything to me. The service didnt stop there as he told me to call him any time if I had any other questions. Everyone at BMW of El Cajon has been professional and competent. Unfortunately, not so common in the auto industry. I highly recommend David and am glad that he is my BMW Genius!

U'man

Jan 14, 2016

I'm a first time BMW customer and was fortunate enough to purchase a 6 month old certified 328 xi sport wagon and I love it!From the moment my wife and I set foot on the parking lot we were very impressed with the professional and customer focused way we were approached by Eddie. I had done some research online prior to our visit at BMW El Cajon which helped me to narrow down on what I'm looking for. After a few test drives I'm glad to say that I'm very happy with the new purchase we made at BMW at El Cajon and the entire sales, documentation and finance process was very smooth! No pressure and I really like how Jose and Ken walked us through the whole process in all detail with no surprises.After that the fun didn't stop and Eddie and David demonstrated their deep product knowledge and spend a great amount of time and patience on walking me through all the great features the car has to offer. It helped me quit a bit to get faster familiar with the specifics and on how to operate the nice car efficiently! Did I say efficient, yes the car is very efficient too!We own the car now for 3 weeks and even during that time the entire BMW team (incl. Cornelia & John from customer service) has been great with following up on my various requests and making sure I'm more than a happy customer. My special thanks go to David from the Genius Desk who has been keeping in contact with me from the day I purchased the car to address any issues that needed further attention. For the last couple of weeks David provided me all around support with any product or technical issues I ran into including taking care of some minor scratches and a missing cargo net that needed to be ordered. His product knowledge is superb and I can't say enough about having someone next to you that can explain all the cool features in a user friendly way.There is truly nothing I can say that did not got addressed quickly enough and to my fullest satisfaction. I'm looking forward to a long customer relationship and my next fun service appointment!Great job and I'm glad to say that I'm a very satisfied customer at BMW El Cajon!

jhglaw

Dec 16, 2015

I bought a new 335i from Randy Grams today. I went to BMW of El Cajon because the internet told me they had the best inventory. I spent 40 minutes with Randy looking at and discussing various 3 series cars and driving one. He was very helpful. I went back to my office and worked until 4. My son dropped me off at the dealer at 5:30 . We agreed on a price right away and I was out the door with my new car at 7:30. It was my easiest new car purchase ever. Jim G

sloarie

Dec 9, 2015

Took my car in and met with David Ponce the "BWW Genius" to better understand the bells and whistles in my car. David was fantastic - polite, professional and a really nice guy.

kjacobs45

Dec 5, 2015

I have owned cars from Mercedes, Porsche, Audi and Infiniti. The best dealership experience I have had by far was my recent purchase at BMW of El Cajon. After driving my new 428i convertible for a week, I met with BMW Genius David, who explained how to use all of the features of my beautiful new car. As I am admittedly a bit of a technology dinosaur, David had his work cut out for him, but he was patient and good natured and taught me everything I needed to know. I left the dealership confident with my newfound knowledge, and was able to go home and program my new car to my liking. Overall, the customer service at BMW of El Cajon has been tremendous. I am a very satisfied customer.

bmwfan08

Nov 7, 2015

The service center left me feeling angry and mistreated.Recently I took my car in for repairs that required the exhaust to be removed. Once everything was "fixed" I got a call to pick up my car and I was told everything is working great and it was being washed as we speak. I arrive and pick up the car it is filthy and has a terrible exhaust noise I never heard before. It took me 3 different occasions to get my car in order and no sort of true apology from my service managers (no reimbursement for gas or car wash). I was treated like a child and I was told I didn't know what I was talking about. On the 3rd visit they found the exhaust leak and fixed it. I never felt welcome nor treated fair at this dealership, perhaps I must buy a new car to be treated with respect? I'm very dissatisfied with the type of service I was given even after giving them over $5,000 of work. Never again will I visit this dealership for anything.

Burningflame

Nov 6, 2015

Josh was very helpful in work with me to find the bmw that I would love driving. He worked hard to keep me up to date with the options I had.

i3Kim

Oct 30, 2015

Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my previous experiences.

Ccrimi94

Oct 26, 2015

Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Cajon and spoke to a man named Dennis I told him exactly what I wanted and he found it for me and made the car buying experience so smooth and my man David thought me everything I needed to know about my car I can't explain how awesome this dealorship is I will most defiantly recommend this place and defiantly will recommend Dennis and David with anything you need...They have been nothing but good to me and have helped me with anything I needed...So happy with my purchase and so happy the process it was awesome and easy. Thanks so much Dennis and David

Francisco Henriquez

Oct 20, 2015

Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting familiar with some of the features of my new 550i. David from the genius bar came to my house and was very helpful. He configured my garage door opener and helped me schedule a service visit for the same week with a BMW loaner car as there were some software glitches in my car's operating system which required servicing. The Genius desk at BMW El Cajon is great; I highly recommend David at the Genius desk!

Don and Judy

Oct 17, 2015

After the sale Randy Grams took it upon himself to fix paint chips on the hood of the used car we purchased. He wanted for us to be as satisfied as possible at no added expense to us. I would highly recommend Randy Grams as salesman of the year in my estimation.

Linda

Oct 11, 2015

It was a pleasure working with Randy Grams. He knew we wanted to be out in time to watch the Navy v Notre Dame football game on TV and we were! He found the exact car I wanted and got us a great deal!! And Julia Matthews in Financing was also a pleasure to work with! Thanks so much Randy and Julia!Linda

TAG85

Oct 5, 2015

5 stars to Tamara Taylor (TT) and everyone at BMW of El Cajon. Even though we left the lot with something other than BMW (2012 Hyundai Santa Fe, who would've thought) my wife and I were treated as if we were buying a BMW. After visiting 5 car lots all weekend, I was done with pushy and rude car salesmen and had my wife do the talking, but Tamara was different, she was polite, very funny and made us feel very comfortable as if we had known her for years and very thorough and to top all that off, it was nice to just sit and talk with her. To all those car salesmen out there, you could learn a lesson or two from Tamara in customer service. I'd be amiss if I didn't mention Britney Dollard, Finance Manger. She too made us feel the same way TT did, awesome personality, explained in detail everything we were signing and nice to talk with. In closing I'd like to say this. Our experience at BMW of El Cajon was nothing short of outstanding. Tamara and Britney and everyone at BMW of El Cajon gave my wife and I an experience we'll never forget and if I ever decide to get a BMW (bucket list) I know exactly where I'm going to get one. OBTW. If you decide to visit BMW of El Cajon, you have to try their coffee machine. I called it the "the BMW of all coffee machines". I'll put this way, Starbucks can only wish they had this machine in their stores. Trust me, you won't be disappointed.

RKelley

Sep 16, 2015

We will definitely go back to Randy Grams to purchase our next car. What a great salesperson. And I can't say enough about Kenneth the Finance Manager. Great experience overall!

Mrs. Sandy C.

Sep 5, 2015

Mrs. Sandy C.During my initial telephone conversation with Gino Centofanti, Sales Manager at BMW of El Cajon, CA, I scheduled an appointment to discuss trading in my 2002 BMW which my husband and I purchased new from Cunningham BMW. However, I was so impressed with Ginos approach that I called and rescheduled to an earlier date. Upon arrival, Shawn Deyzel, Client Advisor greeted and escorted me to Ginos office. They were both very professional, courteous and most of all, they really listened to my needs in buying or leasing a new car.Since widowed 4 years ago, this was my first experience in making a new car purchase alone. Prior to marrying, my parents purchased my new cars and during my 35 years of marriage, my husband and I had purchased many new cars together. It was a very emotional experience without my husband by my side, however, everyone that I had the pleasure of coming in contact with at BMW of El Cajon helped make the process a lot easier!I was contemplating leasing versus buying since I no longer drive long distances. However, I was certain that I wanted another new BMW for its safety and reliability! My car was appraised and I was given information and pricing for both buying and leasing.I decided to lease and can honestly say that I appreciate that neither Gino nor Shawn pressured me in any way during the entire process! I also want to commend Ron Mangseth, General Sales Manager, who literally went the extra mile to obtain my car. My first visit to BMW El Cajon was on Wednesday, August 19th and would you believe that by Saturday, August 22nd, I was driving away in my shiny new 2015 Alpine White BMW 228i Coupe!In addition to Gino, Shawn, and Ron, I was tremendously blessed by and through everyone that I came in contact with at BMW of El Cajon! Ken Emmons, Finance Manager was professional and patient while reviewing the contract and additional warranties that may be of interest. Brandon Product Genius Watson was also professional, informative and courteous while explaining the latest BMW technology as it pertains to my particular car.However, the excellent and caring service that I received did not end with me driving away in my shiny new Alpine White BMW 228i Coupe (I purposely repeated) as I also received follow up calls and emails from Shawn and Cornelia Steinberg, Customer Relations Manager.Without a doubt, based on my outstanding experience, I would highly recommend that after reading my review that you call and schedule an appointment with Gino and Shawn. I assure you that you will not be disappointed at BMW of El Cajon, The ULTIMATE BMW Center for The ULTIMATE Experience!THANKS AGAIN AND GOD BLESS YOU ALL!!!

rsa

Aug 24, 2015

Worked with Josh Keyton and Brandon Watson at this dealership. I was interested in a 3 year old 550i. Both Brandon and Josh are well-informed and well-mannered professionals. Answered all my questions and worked with me patiently through the process. Many days after the purchase, I feel like I got a reasonable deal for the vehicle I bought on that day. Josh followed up more than twice in the following days to ensure I was completely satisfied. I would certainly keep this dealership in mind for my next purchase.

Ron

Aug 14, 2015

We recently purchased a 2015 BMW 328d Sport Wagon from BMW of El Cajon after looking for a good buy throughout the San Diego area. This dealership has a little more of a "family" feel and I was very impressed with our salesman, Randy Grams, his honesty and attention to detail. I have purchased a lot of new and used cars throughou my life and have not typically been able to report a pleasant experience. There was no pressure, half truths or excuses. I knew what I thought would be a fair transaction and Randy and his sales manager, Gino (the bad news guy, who I typically never like), worked out a deal I felt good about and we drove away in our new BMW feeling good about the whole thing.

Sue F

Aug 14, 2015

Thank you very much Albi Piantadosi for a "NO Hassle Buying Experience" and excellent customer service. Albi was very professional in making sure that I get the right car and of course, the best price deal. He made sure that I leave the dealership as a very "Satisfied Customer." If you are looking to buy a BMW, I recommend that you look for Albi, he is the BEST!I also want to commend David Ponce, BMW Genius, for being so knowledgeable about the BMW features and his excellent customer service. Now I know why he is called "BMW Genius." Thank you David!

mwang123

Aug 2, 2015

The sale representative, Josh Keyton, is very willing to help me with any question. He helped me to select an appropriate car from CPO inventory, showed me the functions that X3 has, even gave a good price. At last, he helped to drive my car back to my home. The dealer showroom is good, my sale representative is excellent. If you need an ultimate driving machine, and you want to make this purchase an excellent experience, just call Josh.

g.paq1590

Jul 25, 2015

Randy did an excellent job - he worked well with me to find a good working price point. I would recommend his service to anyone looking to buy BMW. Went out of his way to please me. Very appreciative.

Happy Driver

Jul 19, 2015

Every one I dealt with was very knowledgeable and listened to me.They went out of their way to get me what I wantedThey made it a fun and exciting experience.

eurolite03

Jul 10, 2015

Randy was my salesman. He goes above and beyond for his clients to make them happy. At the end of the day i strongly urge to go see randy for your pre own or new purchases.

CashBuyer

Jun 28, 2015

The way I see it if a dealer posts an ad for a car and isn't interested in posting pictures and a detailed description of the options on the car is this the kind of dealer I want to be associated with?? I think not. I want my dealer to be a detail oriented dealer, with enough customer service to do the things the customer expects. Perhaps this dealer only wants people who call and don't inquire. Well I don't call if I don't have a reason to call. If I liked what the car looked like and it had the options I wanted I would send - note the word...send - an inquiry, if there was a form to do so. There was not.

hopkinsccurn

Jun 27, 2015

As we all know, buying a car is never fun. It is not something that we look forward to and for that it should be made as simple as possible. That is what Peter (the GM) and David (the Genius) did for me. The deal was not an easy one from the get go and we almost walked away from it more than once. That is where Peter came in. He came in as the closer on the deal and treated me with such amazing delicacy and respect that I felt like royalty. Being a full time nurse, graduate student and mother, Peter, understood my time constraints to take delivery of the vehicle. He arranged for David to meet me at my home and go over every nook and cranny of the car. Did I mention that it was David's birthday. HAPPY BIRTHDAY DAVID!!! Thank you for sharing part of your big day with me and my new car. You two were amazing and really gave me the VIP treatment, I would expect from a luxury/performance line like BMW. I look forward to a long relationship with both of you and BMW of El Cajon.

jdb4dog

Jun 6, 2015

My interaction with David Ponce was truly significant. I was lucky enough to have BMW send me David Ponceto my residence. Genius is "just" what he is!What makes a genius a genius? I think the answer to that is that even if he can't solve the problem at hand, he won't be totally satisfied and may not give up on the first time at bat! That is exactly what happened with our problem.After trying to resolve our issue, David returned to us another time and this time figured out how to get our situation resolved!!!This was unbelievable. I was truly happy he had tried for 2 hours on his first visit!David is delightful, respectful, diligent..and if that means GENIUS...than that is the true definition of a genius at BMW.Thank you to everyone, especially Daniel Luker who always takes care of me! This time he sent David Ponce to the rescue....

Nancy Girvin

Jun 5, 2015

David has met with me twice to teach me all of the awesome features of my new 2015 X5. He has been patient, thorough, and very helpful. I really appreciate what I have learned from him, and I know I will love driving and using all the technology in my new SUV. Many thanks to David. And I will be calling him again for another follow-up lesson!

CG

Jun 2, 2015

In 2001, I purchased my first BMW, an X5, and in 2008, a BMW 1 Series 128i convertible from Cunningham BMW (now BMW of El Cajon). I've owned 5 Mercedes but now I'm sold on BMW's. Awesome machines. BMW of El Cajon Service Dept is superior to any service department I've experienced. I trust them! That says a lot. Recently I contacted their BMW Pre-Owned Car Dept to find me an X5 with low mileage that would qualify for an extended warranty. Deanna was the first agent who at my request emailed me several options to fit my needs. She was terrific but left for a scheduled vacation the next day. Randy stepped in and found me the perfect X5 literally in one day. There's nothing I dread more than the process of buying a new car, except buying a used car. Randy is an excellent communicator, extremely automobile savvy, easy going, no pressure, and a quick cell and text responder. He got me everything I needed in my 2008 X5 and more! Thank you BMW of El Cajon for providing me again with excellent customer service!

carobebes83

May 30, 2015

Client Advisor Josh Keyton was professional, friendly and easy to talk to. My husband and I had an awesome experience buying our vehicle from him at BMW of El Cajon. He was extremely knowledgeable in every aspect of the process. He was not pushy, instead patient will all our questions and indecisiveness on which car to purchase since we were in love with two. We totally recommend buying a car from BMW of El Cajon and we will definitely buy from there again.

ScottsBMWI3

May 30, 2015

Sales agent Shawn Deyzel and Genius Brandon Watson were exceptional. They went beyond what Was expected. My wife got a BMW I3 and I liked it so much and I was so pleased with Shawn and Brandon that I also got an I3; then I referred a friend who also used Shawn and Brandon to get an I3. Three BMWs in 1 month. I usually drive AMG MBZs but I really enjoy the I3 and loved the sales and service of El Cajon BMW

BMW Enthusiast

May 23, 2015

The team at the brand new BMW of El Cajon is unbeatable. Ron Manseth and Randy Grams on the sales side, John Hart, the Prince of Service, and Britney Dollard in finance made our latest experience perfectly sensational. These folks care. Don't miss the opportunity to see and sensethis for yourself.

worldchauffeur

May 11, 2015

It was a pleasure purchasing my new 4 series from BMW of El Cajon. I had dealt with them previously at their old location. Now they have a new state of the art facility. Not only did I get a good price but everyone was true to their word. Sales, management, finance, customer service and David the tech guru, all were friendly, courteous, and I ended up driving away a beautiful car which has received many compliments.

hellokitty

May 8, 2015

From the minute I stepped on the lot to the end was a wonderful experience. Everyone was so professional and helpful. Thank you so much.

David Roche

May 7, 2015

I've bought 3 cars from BMW of El Cajon in the last 3 years and every single time it has been a pleasure. Everyone here seems to be genuine car enthusiast and loves BMWs as much as I do.I worked with Josh Keyton on my last two purchases and he was extremely friendly, knowledgeable and most importantly not pushy for a sales guy. We sat down and worked the numbers and I walked out a happy camper both times. He is easy to work with and I would highly recommend working with him if you're in the market for a new BMW.Special mention must also go out to Brandon Watson. A true BMW genius and great guy who came to my house to show me everything about the car.Both Josh and Brandon are always available to answer any questions I might have and I can't recommend them highly enough.The service department have always been good too and a loaner car has always been available for me.There's a reason they're consistently voted best dealership in California. Buying a premium car like a BMW should be a premium experience and BMW of El Cajon don't fail to deliver.

BillD

May 5, 2015

I went to BMW of ElCajon due to proximity to my home. This was a good decision. This is my fourth BMW and all were purchased in the San Diego area. I was treated well in the other dealerships but this experience was by far the best.The salesman was pleasantly engaging and worked paitently with me over a four day span. I was confused as to which of these great cars to buy. Some dealerships want to nail you down and get the deal done before you leave. This was not the case, I drove many cars before landing on the 428i Grand Coupe. The sales manager was pleasant and helpful in getting the sale completed to my satisfaction. The BMW Genius David Ponce was very helpful in explaining the many features of the vehicle. I feel that through his expertise I will be able to get more utility, safety and fun driving this car. The all about me title to this review says it all, they all made me feel special. I would not hesitatle to send potential buyers to BMW of ElCajon. The rating buttons are not working for me, I will rate them as a five star dealership in all categories.

AmyFairchild

May 4, 2015

Great customer service and no pressure selling. Marcella is great. They didn't have an X4 in the color and with the packages I wanted so they had it built for me. The encore appt with my BMW Genius, Niklas Schwennen was amazing! My BMW has so many awesome features and I didn't know how to use 50% of them until I met with Niklas. BMW of El Cajon makes a hard purchase pleasant.

Happy BMW Buyer

May 3, 2015

This was the best car buying experience! From the minute I walked into the dealership I was taken care of. They really listened to what I was looking for and exceeded that! I loved how David, your personal Genius, walks you through the complete car and shows you have everything works. He was really personable and very knowledgable. I would highly recommend BMW of El Cajon and their complete staff!

Duzy23

Apr 29, 2015

I had an issue with my initial purchase and every person involved from the Sales manager to the Tech Specialist was amazing! I dealt with several employees, initially Rick and then Shawn, who was so patient and understanding. I have purchased MANY vehicles over the years but have never received such great service. They don't list the managers on here but the sales managers at this dealership are not slimy and willing to sit down with you and talk about your purchase. I am loving my 3 series M SPORT!!! - Aaron

Holmes Family

Apr 20, 2015

We purchased our first BMW in 2003 and in 2013 were looking to purchase an additional BMW. We visited the BMW of San Diego showroom and had a less than pleasant experience. Due to that experience we purchased a Jaguar instead. While having our older BMW serviced at BMW of El Cajon in March, we met a salesman by the name of Josh Keyton. Having a poor experience in the past we were hesitant at first but Josh was amazing! He was patient with us as we test drove several of the vehicles. He truly went out of his way to ensure our experience was as pleasant as possible. Josh helped us find the perfect vehicle for our family and we now have two BMW's in our driveway. Josh has singlehandedly restored our faith in BMW!

bmwgirl

Apr 12, 2015

If you're looking for a new or used BMW - regardless of where you live- check out BMW of El Cajon. We just had the most pleasure buying a new car from Deanna Kehler. Our buying experience goes back many, many years so saying this was the best experience ever is really saying something. Deanna met with us twice. First time to search for exactly the features we wanted in a car. When we showed up the second time the car was waiting for us to test drive by the door. Couple hours later we were on the way home in our new car. Thank you Deanna for sending Brandon Watson (the BMW Genius) to our home to show us everything the car has to offer. Brandon showed up as scheduled, very professional and very knowledgeable. He patiently went over every single feature of the car and gave us his recommendations. Thank you All for a very smooth transaction and yes, we highly recommend BMW of El Cajon.

DeniseCz

Apr 3, 2015

I recently traded in my X5 for a brand new X5! Josh Keyton was my salesman for both of my cars and makes the experience a most pleasant one. The ease of my trade-in and financing my new car was incredible. I love the new location and have had nothing but top notch customer service and the service advisors are great at making service a great experience. Today, I met with Brandon Watson, a Genius at BMW, to help me program my new car and learn all it has to offer. He was very patient with me......then, he filled my tank up! What more could I ask for!Thank you BMW of El Cajon, you will be highly recommended by me, and I will be back when I am ready for another new car!

Dishan16

Mar 5, 2015

As soon as we walked in the door wewere greeted by Dennis Gerger who was an amazingly helpful, friendly, and comforting sales associate. He made us feel at home and made the sales process smooth and fun for me and my girlfriend. Would definately recommend Dennis and this dealership to anybody looking to buy a Bmw.

Mike C

Feb 23, 2015

Talked to a few other deals absolutely nothing but games. Dropped by BMW El Cajon talked over the car I wanted with Rick Cohen, they did not have exactly what I wanted it in stock but they showed me pricing that was significantly better then any of the other dealers with no hidden fees in the lease that I wanted. Got a call two days later saying that they had found the car I wanted, went down and made the deal on my i3. Cannot say good enough things about the two guys I dealt with. Shawn matched the deal that we talked over the phone which was thousands less then the other guys with the hidden fees. Will be back for another car for my wife, sending at least three people from my office as well. In and out with my car in less the a hour, 5 Stars all the way across the board.

wearymicrobe

Feb 23, 2015

Talked to a few other deals absolutely nothing but games. Dropped by BMW El Cajon talked over the car I wanted with Rick Cohen, they did not have exactly what I wanted it in stock but they showed me pricing that was significantly better then any of the other dealers with no hidden fees in the lease that I wanted. Got a call two days later saying that they had found the car I wanted, went down and made the deal on my i3. Cannot say good enough things about the two guys I dealt with. Shawn matched the deal that we talked over the phone which was thousands less then the other guys with the hidden fees. Will be back for another car for my wife, sending at least three people from my office as well. In and out with my car in less the a hour, 5 Stars all the way across the board.

Gary

Feb 21, 2015

The ultimate driving experience does not stop at the car; it begins with the level service, which for me is an essential component to the overall customer experience. BMW of El Cajon did not disappoint; Josh and Albi extended me a level of service that was unparalleled to my previous vehicle purchasing experiences. They also knew how important it was for me to purchase the car of my dreams and when the perfect vehicle presented itself they secured it for me. From the onset I got the genuine feeling that their mission was to provide me the ultimate customer experience. You can see through most sales reps veneers and you know you are just a commission; these two guys worked effortlessly to ensure my experience was the focus of the transaction. The purchase process was transparent; I never felt pressured to make a decision, however with their guidance and patience I am now the proud owner of an incredibly appointed killer M235i. I am truly thankful to you guys and hey Josh, way hug-it-out!Best experience everGary Rogers

Sheree

Feb 13, 2015

I had to share the awesome experience I had buying a BMW at this dealership. First of all, I love my new car! Brian Houston was the sales guy who helped me. He was very personable and knowledgeable without being at all the obnoxious car salesman you normally expect. He knew what he was doing when he insisted that I drive the car because I instantly fell in love with it. Everyone from the sales manager to Jorge in finance was just incredible. If anyone is considering buying a new BMW, which they should, they should definitely come here!

lucky_charmz12345

Feb 12, 2015

I had to share the awesome experience I had buying a BMW at this dealership. First of all, I love my new car! Brian Houston was the sales guy who helped me. He was very personable and knowledgeable without being at all the obnoxious car salesman you normally expect. He knew what he was doing when he insisted that I drive the car because I instantly fell in love with it. Everyone from the sales manager to Jorge in finance was just incredible. If anyone is considering buying a new BMW, which they should, they should definitely come here!

Sideyard

Feb 8, 2015

Best car shopping experience to date. Follow up assurances were comforting and informative. BMW wasn't our first choice going into buying a new car. However, after viewing the quality of care we would receive was a positive tick mark in our minds. The service coverage options, and insanely fun driving experience of our X1 at BMW of El Cajon sealed the deal. No regrets!

frank

Feb 5, 2015

All employees as well as the facility was a excellent experience.Friendly, courteous and understands the vehicle.Especially Tamara who was my main contact for the purchase who is visited several times before buying.

Nancy

Feb 2, 2015

I took my car in to go over the functions of a BMW. David was very helpful! Very knowledgable about BMWs, very friendly and professional. He answered all my questions thoroughly and he was very pleasant to deal with, I definitely feel comfortable calling him for any questions! Everytime I've been to the El Cajon, I've had a great experience!

Jacque

Jan 31, 2015

Purchased a 2014 in Jan. Salesman was Josh Keyton - lucky break for me! He was pleasant, soft-spoken, no pressure, knowledgeable, didn't try to make any decisions for me. Ended up with a good deal, and it was ultimately a super nice experience buying a new car. (They aren't always so pleasant!) When I'm ready for another new BMW, I'll be asking for Josh. He made this experience a really good one! Also dealt with Brandon to help set up all the gadgets. Very informative, helpful and pleasant to deal with. And Brittany Dollard did the paperwork - took us all of 15 minutes to fly thru it and get out the door in my new car. All a very very good experience.Ask for Josh, Brandon and Brittany - a great team!

Kortiz

Jan 31, 2015

Josh just happens to be one of the best Car Salesmen alive. He was professional and super friendly. Shawn was there the previous day when my husband first went looking around. The car I wanted was not on the lot. Shawn took notes from my husband on what I was looking for and what I wanted to pay. The next day Shawn texted me a picture of exactly what I wanted but unfortunately he was not able to be there when I wanted to come and purchase the car. BUT, he called his buddy Josh and the car buying experience I had was unparalleled.

Trevor

Jan 27, 2015

He made my whole experience great! If you have purchased a car before you know it takes hours. However, Josh made the time pass nicely, he was a really nice guy, and super knowledgeable about all the cars. He answered all the questions i could think up. You can tell that he genuinely wanted me to get the car I was happy with and didn't try to push more expensive cars on me. He was honest, and made the negotiations on the price straight forward. Even the next day after I bought the car, when I had a few more questions, I texted him and received quick responses. Most salesmen are done with you once they make the sale, but not him. You could tell he really wanted me to be happy with my purchase. Because of the experience I had with Josh and how amazing the car is I will be a lifelong BMW driver, and when I get my next BMW I will only be getting it from him. Thank you Josh for helping me drive away in my BMW 528i!

Waltelier

Jan 27, 2015

Walking into El Cajon BMW for the first time 2 months ago, I was just researching the i3. I met with Josh who after working with him on a possible purchase/lease, could not come up with numbers that worked. Josh was gracious and thanked me for coming in and showing an interest. 2 months later I received a call form Josh, BMW was offering deeper discounts. Josh took the time and commitment with eventually arriving at numbers I was comfortable with. I couldn't be happier, I love my new i3 and without Josh's patience and expertise this could have never have happened. He went above and beyond what I feel most sales people would go. I now feel like I have a friend in the business, thanks Josh!

trevormiller6

Jan 27, 2015

He made my whole experience great! If you have purchased a car before you know it takes hours. However, Josh made the time pass nicely, he was a really nice guy, and super knowledgeable about all the cars. He answered all the questions i could think up. You can tell that he genuinely wanted me to get the car I was happy with and didn't try to push more expensive cars on me. He was honest, and made the negotiations on the price straight forward. Even the next day after I bought the car, when I had a few more questions, I texted him and received quick responses. Most salesmen are done with you once they make the sale, but not him. You could tell he really wanted me to be happy with my purchase.Because of the experience I had with Josh and how amazing the car is I will be a lifelong BMW driver, and when I get my next BMW I will only be getting it from him. Thank you Josh for helping me drive away in my BMW 528i!

Waltelier

Jan 25, 2015

Once I received my car, I was immediately contacted by Brandon Watson who scheduled me for a tutorial on operating my i3. Brandon was very kind, patient and informative. He registered my apps and radio along with hands on instructions, he really put my mind at ease, he took the time to go through and make sure I was well prepared to successfully drive and operate my new vehicle. Driving such an impressive car as the i3, I felt very comfortable behind the wheel after talking with Brandon. I now know I have a friendly supportive resource if and when other questions come up. Thanks Brandon!

ShayaMay

Jan 14, 2015

So happy I went to the BMW dealership. Forget the myth that big dealerships are expensive and try to take advantage of you - ALL LIES! Shawn and his team at the BMW El Cajon dealership welcomed me with open arms, gave me a very competitive price on my trade-in BMW, AND worked the numbers to help me get approved for a beautiful car despite my low credit score. I truly was very lucky I came to this dealership. I will be sending all my friends and family to Shawn and his team of professionals. THANK YOU FOR MY (almost) NEW WHEELS! :)

bv

Jan 12, 2015

Purchased a new 428i from Josh Keyton in December 2014. Found Josh via his strong reviews on dealerrater and wasn't disappointed. Awesome service and support!

mmc

Jan 11, 2015

Great experience. Appreciate Randy's attention and friendliness. Never felt pressured and I walked away feeling like I got a fair deal on a great car.

giom

Dec 26, 2014

So glad I decided to go with the El Cajon BMW ... Josh was super helpful we found the perfect car for me and it took less then 2 hrs to get me in and out !! Fastest CAR shopping I have ever done AWESOME!!

giom

Dec 26, 2014

So glad I decided to go with the El Cajon BMW ... Josh was super helpful we found the perfect car for me and it took less then 2 hrs to get me in and out !! Fastest CAR shopping I have ever done AWESOME!!

MsShib

Dec 22, 2014

I first visited BMW of El Cajon in August of this year. Shawn Deyzel greeted me and showed me a few cars. He explained the leasing options and was friendly and straight forward. I appreciated that he never pressured me into making a decision and encouraged me to go home while he worked out the numbers with the finance person. It turned out that the numbers weren't what I was hoping for, so I decided to wait until my then current lease (with Toyota) was up, to return to the dealership. In the meantime, Shawn only contacted me once or twice to let me know about some current offers and to touch base. Once I was finally ready to lease a BMW, I did not hesitate to call Shawn. He again walked me through the process, showed me several cars, and helped me work out a lease deal that fit my budget. All the while being cordial and respectful. After I drove my new X1 home, David Ponce contacted me and we scheduled a meeting so he could patiently and expertly walk me through all the features of my new car. I drove away feeling confident that I made the right decision to purchase this beautiful vehicle and for having joined the BMW family.

mgshibley

Dec 22, 2014

I first visited BMW of El Cajon in August of this year. Shawn Deyzel greeted me and showed me a few cars. He explained the leasing options and was friendly and straight forward. I appreciated that he never pressured me into making a decision and encouraged me to go home while he worked out the numbers with the finance person. It turned out that the numbers weren't what I was hoping for, so I decided to wait until my then current lease (with Toyota) was up, to return to the dealership. In the meantime, Shawn only contacted me once or twice to let me know about some current offers and to touch base. Once I was finally ready to lease a BMW, I did not hesitate to call Shawn. He again walked me through the process, showed me several cars, and helped me work out a lease deal that fit my budget. All the while being cordial and respectful. After I drove my new X1 home, David Ponce contacted me and we scheduled a meeting so he could patiently and expertly walk me through all the features of my new car. I drove away feeling confident that I made the right decision to purchase this beautiful vehicle and for having joined the BMW family.

DLGRACE

Dec 20, 2014

This is the fourth car I have purchased from this dealership. They listen to what I want and do their best to over deliver on customer service and friendliness. Chuck Thomas is the lease specialist and he got me the exact car I wanted at a price that made me happy. We did the deal through e-mail so all I had to do was go and pick up the car I ordered. David Ponce was my product specialist and he was awesome in explaining all the features on my car and they gave me an extra tank of gas too. Highly recommend this dealership if you are looking for a BMW!

DLGRACE

Dec 20, 2014

This is the fourth car I have purchased from this dealership. They listen to what I want and do their best to over deliver on customer service and friendliness. Chuck Thomas is the lease specialist and he got me the exact car I wanted at a price that made me happy. We did the deal through e-mail so all I had to do was go and pick up the car I ordered. David Ponce was my product specialist and he was awesome in explaining all the features on my car and they gave me an extra tank of gas too. Highly recommend this dealership if you are looking for a BMW!

Gabriel

Dec 18, 2014

Almost exactly 2 months ago, I ordered a brand new M3. It was to be my first new car purchase, and I could barely wait to take delivery of it. A few weeks passed and my car didn't move from the ordering process to into production. Another few weeks go by and still nothing. Then, about 4 days ago, an M3 with similar options came into the lot, without being sold. Nick and Brandon and Chuck moved mountains to get me to be the owner of that car, before anyone else even knew it was there. They took absolutely no time in getting a hold of me, making sure that I had the first chance at the car. Nick, who wasn't even working that day, called me and said "I have your car here." Fast forward a couple of hours, and I left the lot with my brand new M3, perfectly happy. I can't emphasize enough how friendly and hard working the entire staff was to me. And it was because of them that I can say I'm now an M3 owner.

gheybe

Dec 17, 2014

Almost exactly 2 months ago, I ordered a brand new M3. It was to be my first new car purchase, and I could barely wait to take delivery of it. A few weeks passed and my car didn't move from the ordering process to into production. Another few weeks go by and still nothing. Then, about 4 days ago, an M3 with similar options came into the lot, without being sold. Nick and Brandon and Chuck moved mountains to get me to be the owner of that car, before anyone else even knew it was there. They took absolutely no time in getting a hold of me, making sure that I had the first chance at the car. Nick, who wasn't even working that day, called me and said "I have your car here." Fast forward a couple of hours, and I left the lot with my brand new M3, perfectly happy.I can't emphasize enough how friendly and hard working the entire staff was to me. And it was because of them that I can say I'm now an M3 owner.

raterdeler

Dec 16, 2014

Dealing with Josh was great we went back and forth a few times, but it was always respectful. I look forward to recommending Josh in the future!

Carol K

Dec 12, 2014

Deanna made my BMW purchase actually happen! We went to the dealership to look at one specific car, but were told another customer was considering it. Deanna took us for a test drive and I fell in love with it. When we returned to the dealership, we were told the other customer was purchasing it. I left broken hearted and Deanna promised to look for another. Deanna called an hour later and advised the car was mine if I still wanted it. Of course I did! We went and picked up my beautiful 435i the next morning. (It turns out the other customer decided on a different color--hooray!). Thank you, Deanna. I have worked with Brandon twice for lessons on my new car. He is very patient and pleasant to work with. His knowledge of BMWs is truly amazing. If I have questions, I can email him. Fabulous customer service. Thank you, Brandon.

David Roche

Dec 12, 2014

After deciding to trade in my M5, which I had previously bought from them, I had the pleasure of working with Josh on leasing my new 328i. He was extremely helpful, knowledgable and took the time to answer any questions about the car and financing options I had throughout the entire process. He also worked hard to get me a great deal and for once I have no buyers remorse after buying a car!Both Josh and Brandon (who came to my house on a Sunday to show me how everything works) have also been available to answer any questions I have had since I took delivery and I couldn't be happier with my purchase and the service I received.Would highly recommend both BMW of El Cajon and Josh in particular

pantechnicon

Dec 11, 2014

From the start of the process, buying my new car from Rick, the couple of visits it took to finalize this, my experience was easy and enjoyable. Rick did everything to help me get the exact car I wanted. He was very nice and very efficient. I've had my car a month and have met with Brandon twice to help acquaint myself with all the new technology available in these great cars. He was extremely friendly and helpful. This is my 4th BMW and the best experience, yet. I will definitely go back to them when I start shopping for a new car and would recommend them to anyone who asked.

rrkelver

Dec 10, 2014

The ladies and gentleman working here are committed to you as a customer. To date, this is the most pleased I have been with customer service w/in the car sales industry. They have officially set the bar for me as far as purchasing a new vehicle! Well done BMW of El cajon!- Ryan Kelver

Art Fisher

Dec 7, 2014

Here's my story. I was on my way to the freeway after an appointment I had just finished at a dealership down the street. I decided to stop by BMW of El Cajon to see what they had on their lot. I was greeted by a very friendly Gary Ehlers. He was interested in learning about what I might be looking for. I told him I wasn't entirely sure I wanted to buy a car or not and that I was just kind of checking out what he had on the lot. A manual transmission could sway my decision. He showed me a 320i with manual transmission, but it was bright red. I wasn't thrilled by the exterior color but the interior was amazing. I looked at a couple of other cars. I didn't see the exact combination I wanted, so I shook hands with Gary, took his card and left. I receive a call from Gary a few days later and we decided that I would come in for a test drive. I showed up for my test drive and Gary was busy with another client, so he introduced me to another great advisor named Brian Houston. I had the option of either waiting for Gary or taking the test drive with Brian. I test drove the 320i. I felt it didn't have enough power for my needs. Brian showed me a blue 420i which was a lot better in power, but I wasn't too thrilled with the color blue and it was more than I wanted to spend. We went inside to work the numbers a little and it wasn't really what I wanted. So I left and went home. Couple days later I get a call from Brian saying he has a black 328i that has a manual transmission. I showed up to my appointment for the test drive and I knew that was the car I wanted. Brian went out of his way to get me the best deal possible. I met with Ron and a few other people in the dealership. Everyone is so friendly and personable. It felt so comfortable being at this dealership. No pressure at all. I've bought a lot of cars in my life and this was the best experience ever through the entire process. That brings me to the point of going upstairs. The finance manager Jorge was also a star player in getting everything expedited. I feel like I'm apart of the family now.

art.fisher1

Dec 6, 2014

Here's my story. I was on my way to the freeway after an appointment I had just finished at a dealership down the street. I decided to stop by BMW of El Cajon to see what they had on their lot. I was greeted by a very friendly Gary Ehlers.He was interested in learning about what I might be looking for. I told him I wasn't entirely sure I wanted to buy a car or not and that I was just kind of checking out what he had on the lot. A manual transmission could sway my decision. He showed me a 320i with manual transmission, but it was bright red. I wasn't thrilled by the exterior color but the interior was amazing. I looked at a couple of other cars. I didn't see the exact combination I wanted, so I shook hands with Gary, took his card and left.I receive a call from Gary a few days later and we decided that I would come in for a test drive. I showed up for my test drive and Gary was busy with another client, so he introduced me to another great advisor named Brian Houston. I had the option of either waiting for Gary or taking the test drive with Brian.I test drove the 320i. I felt it didn't have enough power for my needs. Brian showed me a blue 420i which was a lot better in power, but I wasn't too thrilled with the color blue and it was more than I wanted to spend.We went inside to work the numbers a little and it wasn't really what I wanted. So I left and went home. Couple days later I get a call from Brian saying he has a black 328i that has a manual transmission.I showed up to my appointment for the test drive and I knew that was the car I wanted. Brian went out of his way to get me the best deal possible. I met with Ron and a few other people in the dealership. Everyone is so friendly and personable. It felt so comfortable being at this dealership. No pressure at all. I've bought a lot of cars in my life and this was the best experience ever through the entire process. That brings me to the point of going upstairs. The finance manager Jorge was also a star player in getting everything expedited.I feel like I'm apart of the family now.

Ignacio H

Nov 30, 2014

I have a long commute from La Jolla to El Cajon to get this great service and it's worth it. The main reason is that they have Ron Mangseth as Sales Manager, he is a great leader, an expert on BMW products, and he knows how to lead his team of sales persons, all of them professional and knowledgable on selling BMW's. I have bought my cars with them for many years and will come back again and again. I had a great experience working with Randy Grams and every person envolved on delivering my new car.

ignaciohernandez

Nov 30, 2014

I have a long commute from La Jolla to El Cajon to get this great service and it's worth it. The main reason is that they have Ron Mangseth as Sales Manager, he is a great leader, an expert on BMW products, and he knows how to lead his team of sales persons, all of them professional and knowledgable on selling BMW's. I have bought my cars with them for many years and will come back again and again. I had a great experience working with Randy Grams and every person envolved on delivering my new car.

sailermon

Nov 30, 2014

Josh Keyton was extremely knowledgeable about the Z4 and bent over backwards to help me purchase a roadster I have always dreamed of owning. he did not pressure me in any way and was able to quickly get me the information and financing I needed to make the purchase. Even though the car was too old to qualify as a CPO vehicle, the car was thoroughly checked, serviced and detailed so well that I felt like I was purchasing a new car. I would highly recommend this dealership, and Josh in particular, to anyone looking for a fair deal on a BMW.

arisgozum

Nov 29, 2014

I just purchased my vehicle and had great experience with them. Appreciate the friendliness and great customer service they provided. This is the second time I bought a vehicle from the dealership and they always provided me with excellent service.

JNDDSBSDJ

Nov 25, 2014

I RECENTLY PURCHASED A NEW X6M AT BMW OF EL CAJON AND WAS AMAZED BY THE FRIENDLINESS AND PROFESSIONALISM OF THE STAFF BRIAN HOUSTON & DAVID PONCE WAS GREAT.I RECOMMEND TALKING WITH BRIAN HOUSTON & DAVID PONCE PERSONALLY WHEN VISITING BMW OF EL CAJON.DAVID WAS VERY HELPFUL OF TEACHING US THE FUNCTIONS OF THE BMW X6 M.DAVID ALSO TOOK ARE QUESTIONS AND CONCERNS IN ACTION.THANK YOU BRIAN & DAVID FOR ALL YOU HELP.L.F.

Brian T

Nov 21, 2014

Randy Grams is outstanding. I felt like he was helping me buy a car rather than selling me a car. He spent lots of time finding out about me, my family, my driving needs, my financial requirements and limitations. Throughout the buying process, he was in touch often over a period of a week to offer suggestions, more information, links to reviews and ratings, and was always available. Finally, we found the right fit after researching and test driving several vehicles. Randy continued to follow up with me after the purchase. I recommend talking to Randy personally when visiting BMW of El Cajon.

Brian Travis

Nov 21, 2014

Randy Grams is outstanding. I felt like he was helping me buy a car rather than selling me a car. He spent lots of time finding out about me, my family, my driving needs, my financial requirements and limitations. Throughout the buying process, he was in touch often over a period of a week to offer suggestions, more information, links to reviews and ratings, and was always available. Finally, we found the right fit after researching and test driving several vehicles. Randy continued to follow up with me after the purchase. I recommend talking to Randy personally when visiting BMW of El Cajon.

dluck619

Nov 21, 2014

Awesome job to your team of proven professionals!! I am sure my maintenance experience will be equally professional and satisfying. Thank you for the Ultimate Experience.

Saif

Nov 21, 2014

I recently purchased a new 428i Gran Coupe at BMW of El Cajon and was astonished by the friendliness and professionalism of the staff. Zaid at sales was great and very patient helping me find the car I want. Also David and Morgan from the Genius staff were very nice and helpful explaining all the features of the car. I defiantly recommend BMW of El Cajon to anyone considering joining the family of BMW.

nanzy620

Nov 20, 2014

WILL NOT GO ANYWHERE ELSE. I FEEL SPOILED WHEN I'M THERE. EVERYONE TAKES CARE OF ALL MY NEEDS. I LOVE THE FLOWERS I GET EVERY TIME I PICK UP MY WASHED TIP TOP SHAPE BIMMER TOO. :-D!!!

sikhan

Nov 16, 2014

I have been to quite a few dealerships and my experience with BMW of El Cajon was definitely the most pleasant out of all of them.

newsome

Nov 8, 2014

Bought my new 335i from BMW of EC. Great Staff. Friedel is the best and my two geniuses, Morgan and Brandon were beyond helpful. Great new tips and so nice. Would highly recommend all of them to anyone considering a new Beemer.

decihak

Nov 7, 2014

I recently purchased a new 435i Coupe at BMW El Cajon and the buying experience exceeded my expectations, particularly in the area of learning the new technology of the car. I had owned my previous car for ten years and the transition into a car with a far more advanced use of technology has been greatly helped by the dealer's support group. Brandon Watson of their Genius Group was terrific in walking me through all of the features and their applications, including a follow up meeting at my home. This support has really helped in taking full advantage of all of the terrific features in the car. Randy Grams in dealer sales was also extremely helpful in every aspect as well. Thanks guys.

derek.quackenbush.7

Nov 3, 2014

We just purchased a 535d and an X1 and we are thrilled with the experience at BMW of El Cajon. Our client advisor was Shawn Deyzel and we also worked with Gino Centofanti on the financing and final deal-making. They were each so wonderful--accommodating, understanding, and easy to work with. We stated our position. They stated theirs. And we were able to reach a fair and mutually beneficial deal. For each car they dug deep and got us where we wanted to be. MUCH BETTER than BMW of San Diego...I'm not sure I can say this, but I will. I bought my last BMW at BMW of San Diego and El Cajon is heads and tails about them. Drive the few extra miles to BMW of El Cajon. No attitude. Down to earth. They come right out and help you. Sincerely. Not the "oh you probably can't afford this car, but I'll talk to you" approach. Really cool people...and we had the Chargers game on the whole time! Thanks guys. You've got our business as long as we are in San Diego!

jerdani.kraja

Nov 3, 2014

Josh is what sold me. how great, confident and sincere he was did it. he really cared and got to know me and my life he made it personal, and took his time without being annoying or pushy. I will recommend friends

Mary Lindsey

Oct 28, 2014

I recently purchased a new BMW and I truly love my car. I had looked at a number of other cars but this car exceeded all my wants.Brian Houston was my salesperson and I was more than thrilled at how easy and quicklywe found the car I wanted, and came to an agreed purchase price. Everyoneat the dealership was courteous and very helpful in guiding me through the purchase process. Brian was able to answer all my questions and stayed with me during the entire process.Brandon Watson was my car GENIUS and he truly is a GENIUS!!!! My car came equipped with all the whistles and bangs and there was a lot to learn. Brandon gave me a lesson on how to configure the various functions of the car in the show room that day. He was patient, and an excellent teacher! The next day I studied my manual, but to my surprise, Brandon called me and came out to my home to walk me through all the functions again. He is one remarkable young man and BMW is VERY lucky to have him on their staff. Needless to say I am extremely pleased at how well I was treated during my recent purchase.Everyone went out of their way to greet me and answer any questions that I had. They made me feel I was part of "their BMW family." I will definitely recommend them to all my friends. I will be a returning customer in the years to come. Thank you El Cajon BMW for all your excellent service,sales representative, Brian Houston, and the truly GENIUS Brandon Watson.

temmestout

Oct 22, 2014

My husband and I went on a whim to look at cars and ended up leaving with a 328i. Our sales rep was Tamara Taylor. She was exceptional. Very professional, accommodating and friendly. She made us feel comfortable and was not pushy. She also respected our price range and made us feel like she wanted what would best fit our needs. I also like the fact she made the experience personal. This was the best experience we've had buying cars and I will stick with this dealership for my future needs. I recommend her highly!! Morgan the "genius" was great too. She really helped explain all the features of the car. I have been back to the dealership for a weekly car wash (which is an added bonus) and I love it! All the staff is very welcoming and friendly. Tamara made sure to follow up with me and accommodate our needs which is why I look forward to working with her again in the future.

"Papado"

Oct 21, 2014

We recently purchased a BMW X5 2014 (model 2015) at BMW of El Cajon. After a great customer service from sales department we were transferred to genius department. Then, we have met David Ponce. He is very knowledgeable and very professional in his field. He delivered excellent customer service. We enjoyed our time with David and makes his job fun. He is a very pleasant and people person.

amoragui2014

Oct 21, 2014

We recently purchased a BMW X5 2014 (model 2015) at BMW of El Cajon. After a great customer service from sales department we were transferred to genius department. Then, we have met David Ponce. He is very knowledgeable and very professional in his field. He delivered excellent customer service. We enjoyed our time with David and makes his job fun. He is a very pleasant and people person.

Keith Thorell

Oct 11, 2014

I came to BMW of El Cajon with no expectations and curious about a car. I received excellent service from Client Advisor Randy Grams who was low key, very informative, and happy to just to provide information with no pressure. I felt so comfortable with Randy that I bought a car I love for a fantastic price. I couldn't be happier that I walked into BMW of El Cajon and met Randy. I would happily recommend Randy and the whole dealership to anyone in the market for a car.

M4bert

Oct 6, 2014

I strongly recommend buying from this dealership, specifically from Josh Keyton. Josh sold my friend a 335d at a great price and the experience was so good that I came back 1 month later and bought a 2015 M4. Josh is the most knowledgeable consultant at BMW in San Diego. He communicated constantly and helped me get the car I've always dreamed of.Thank You Josh

cyndiloowho

Sep 28, 2014

After recently losing our last BMW in an accident which was not our fault, we were forced to undertake the unpleasant task of purchasing a new car. Since we had such a good experience with this dealership in the past, we were hoping to experience the same great customer service. We specifically chose this BMW dealership over others closer to our home because of their excellent reputation. Madison Thorpe and David Ponce did not disappoint. Madison took great care of us, answering all our questions and taking extra time to give us all our options and make sure we were happy with the decision we were making. I did not feel rushed or pressured like I have at other dealerships. David gave me a thorough overview of the vehicle, giving me tips and tricks which I probably would have never discovered on my own. I was exceptionally pleased with the entire experience (which we had been dreading), and I will certainly recommend this dealership to anyone considering purchasing a new BMW!

cyndiloowho

Sep 28, 2014

After recently losing our last BMW in an accident which was not our fault, we were forced to undertake the unpleasant task of purchasing a new car. Since we had such a good experience with this dealership in the past, we were hoping to experience the same great customer service. We specifically chose this BMW dealership over others closer to our home because of their excellent reputation. Madison Thorpe and David Ponce did not disappoint. Madison took great care of us, answering all our questions and taking extra time to give us all our options and make sure we were happy with the decision we were making. I did not feel rushed or pressured like I have at other dealerships. David gave me a thorough overview of the vehicle, giving me tips and tricks which I probably would have never discovered on my own. I was exceptionally pleased with the entire experience (which we had been dreading), and I will certainly recommend this dealership to anyone considering purchasing a new BMW!

danameporker

Sep 14, 2014

After recently obtaining my vehicle, I went to talk to the BMW Genius to have him explain the intricacies of my vehicle. David Ponce did a great job of explaining the functions of the vehicle . He was very friendly, easy to talk to, and resolved all of my questions.

4ENEIDA

Sep 13, 2014

As always exceptional service from every department in the dealership, this is the 3rd BMW I have purchased with them. Gino and friendly Tamera in sales are the best! they found exactly what I wanted in minutes. they were fast and efficient. David Ponce truly is a genius he is not only friendly and patient but answered all of my questions and explain all the features in my car before I drove away and called me for an encore to go over it again until I was clear on all the technology. It was again a great experience shopping for a new car with them. They are the best!

chris.haringer

Sep 7, 2014

Today I had the best car dealership experience of my life. My wife and I are just beginning our vehicle search for her new BMW and we needed to look at a couple of different new and used options. I am a BMW enthusiast, so perhaps not the mainstream customer, but a loyal one to the marque. Brandon met us promptly at the entrance and had us and our criteria nailed down very quickly. That being said, he also gave us ample opportunity to try out a variety of cars and he was adept at listening to our inputs, as well as providing relevant and accurate information on the vehicles. So often, the folks working at dealerships seem to totally miss the boat on what the customer is looking for, but Brandon was spot on throughout the process. I've previously had great experiences dealing with the BMW of El Cajon parts department for my other BMWs, but our experience with Brandon was enough to convince us that BMW of El Cajon will be our first choice for our future BMW purchases.

paigesatter

Sep 5, 2014

We found the car buying experience at the new BMW of El Cajon to be very positive. The sales team was friendly and knowledgeable. An added bonus was spending time with the "Genius" who made sure we were comfortable with the car's advanced technology before we pulled off the lot. We will definitely go back to this dealership.

PierceB619

Sep 2, 2014

I leased a brand new 428i m-sport from BMW of El Cajon a couple of weeks ago and couldn't be happier. Josh Keyton, the guy who helped me, was very understanding when it came to pricing, time frame, and questions. Josh helped me through the entire process (which unfortunately I didn't make easy) on getting this car, and I couldn't be happier. If anyone is in the area or looking for a new BMW, I HIGHLY recommend stopping in and seeing Josh. Much more business to come.

rdyurong

Aug 18, 2014

Recently I bought an X5 from Josh Keyton. The best car buying experienced I ever had. We test drove three vehicles on that hot and sunny day. Josh never slowed down, all throughout he provided us with great customer service. For sure I will recommend him to anyone who is looking for a BMW.

Carlos Gamboa

Aug 14, 2014

Randy Grams was very helpful and worked around my parameters to get me the car that I wanted and that would work for my budget. Randy Grams was very professional. Randy connected with me by being genuine and caring about my situation. He took his time to show me the cars available in the price range I could purchase. Randy walked me through the whole process and was very helpful. I also spoke with Nick (product Genius) about the car and different features the car may have.

sbe

Jul 31, 2014

I recently purchased a BMW 328d Xdrive (diesel all wheel drive sport wagon). Everyone I dealt with from the receptionist, the sales woman, the Parts Department and the Service Department treated me like I was a movie star. I did NOT get this kind of treatment at a competing BMW dealership where they thought I wasn't important enough. The sales woman (Deanna) was helpful, courteous and kept in touch throughout the process of ordering the car from Germany and delivering it to me at the dealership. Also, they responded to my Internet submission and did not hesitate to offer me a substantial Internet discount. I'm impressed.

flybyu58

Jul 18, 2014

I performed a cold-call with this dealership when i saw a vehicle that interested me on their website. Josh Keyton answered and we agreed to meet. He was a very personable individual to say the least and I'm happy to have ended up dealing with him on the purchase of my Pre-Owned Beamer. He was cordial to my wife and my in-laws who made the drive to the dealership with me. Got a good deal on an almost brand new, 3 year old car with only 3,700 miles!!! No, that's not a typo, you read it right -- three thousand seven hundred miles! LOL! Anyway, the process went as smoothly as it did, thanks to Josh. He never pressured me and my wife into anything and looked at various avenues to even help us out. Thank you, Josh... looking forward to recommending some of my Beamer-head friends to you.Respectfully,Pat Cabrera

Larry n Renee

Jul 8, 2014

Customer service and friendliness live! My wife and I bought our third vehicle from BMW of EL Cajon. Of course over the years their dealership name has changed however the core of customer service still remains. A kind man initiated the conversation of getting a new car. It has been 2 months in the making. Mr Shawn Deyzel listened to my woe's of my wife's dad's passing and an aching used car X3 which if lucky was getting 17 mpg. Shawn introduced me to the 328d. After listening to his opinion and reading reviews, it was the car we wanted. But I told Shawn we did not want to play the back and forth game. Well, his patience with us, his care and space he gave allowed us to get the car we wanted. And, at a fair price. My wife said, it was the best car experience she had ever had. Thank you Shawn and to your peers! We'll certainly be looking for you in 4 years when it will be time to trade up.

Thurban

Jun 23, 2014

Great to work with on learning my new x3. Thank you for showing me the ins and outs of my car & great customer service. Thank you

Rubi_Nolasco

Jun 19, 2014

Shawn Deyzel was amazing ! He was never pushy about trying to make a sale, he looked out for my best interest which was great! He was really patient and attentive! I would highly recommend this location the staff was friendly and caring! The sales manager Samantha was very nice and easy to talk to as if we were friends for years. Overall great experience to top it off I got to drive away with a beautiful car :)

mcbalma

Jun 11, 2014

Everything in buying a car, was handle so well by Randy Grams. My BMW Client Advisor gets a 10+! His knowledge, patients and commitment to making the client happy. I now have my dream car.

casmith111

Jun 10, 2014

I was very anxious about purchasing a new vehicle and when I met with the sales agent he made sure that I was comfortable with the process. It took a tremendous amount of time and patience with me to move forward. He was very professional and personable. I was treated like family. I will always return to this dealership.

bmorales80

Jun 3, 2014

I had a great experience at the BMW of El Cajon, the sales guy was such the gentlemen. He was very knowledgeable with the BMW cars and had a lot of information to share with me, which convinced me to purchase the first car I test drove. He was patient and got to know me. He took me the cars that fit my life style and budget. I now own a beautiful, affordable BMW 328I 4 door.Thank you for assistance, Salvador!...Blanca

boobear123

May 12, 2014

I was not quite yet ready to purchase a car, but knew that I was going to do it soon. Quite honestly, getting a BMW was only briefly entertained (we are a Acura/Lexus family). As soon as I walked onto the lot of BMW El Cajon, my experience from start to finish was so great, I have ALREADY referred my friends and family (one friend, Albert R, already went down and ordered a brand new M4)! I cannot rave enough about Josh Keyton, he was PROFESSIONAL, FRIENDLY, PERSONABLE and sold me on getting the car I really wanted. He listened to my needs, and produced the car I was looking for! Amazing! For the time he spent going back and forth for me, looking, searching and getting the right car at the right price, I am grateful He made my experience there one that was so positive, I have not hesitated to refer family and friends to the El Cajon location and to Josh himself. I know for a fact, those that meet with him will get what they want, at the price they want, new or certified used! There was no annoying haggling necessary, no run around. He made my purchase simple, quick and he was super efficient. He is hands down, a great asset to the company! In the near future (my wife will soon be needing another car), I will not hesitate to drive down to El Cajon (there are other dealers far closer to where we live in Del Mar) and meet with Josh again to get what I need. THANK YOU for providing excellent service, excellent certified cars, and hands down a total experience that has not compared to others! THANK YOU, JOSH, for being kind, patient, diligent with all the follow up calls and emails even after the sale was complete I can't say enough about how happy you've made me, and how you've made a lifetime loyal customer out of our whole family!

Russell435i

May 11, 2014

Josh Keyton was my sales rep. He was great to work with as he is both personable and friendly as well as very knowledgeable about the various products offered by BMW. He was also positive, patient, and supportive as the deal took a few visits to close based on my situation. I've also been impressed by his outstanding follow up on satisfaction since acquiring the vehicle. I'll also comment that everyone I interacted at the dealership was pleasant and enjoyable. Buying a new car is generally something I don't look forward to dealing with and the team at BMW of El Cajon did a really nice job of making my car buying experience a positive one. BMW of El Cajon exceeded my expectations in every way!

nakasha78

Apr 17, 2014

Rick is the most awesome guy he was determined to help me get in the car i wanted, i don't have perfect credit, i was so happy with his service. He was friendly, he's a man of his word he called me the next day and said i was approved, i was practically jumping up for joy when he told me. I have a beautiful red BMW i'm in love with my car. And all thanks to Rick and hes team for giving me a chance. Great service, everyone at Bmw El Cajon you are the best.

Rockinghorsefly

Apr 4, 2014

I worked with Shawn Deyzel in sales and he was very personable, responsive and most of all, real. He was patient and went to great lengths to answer all my questions honestly and truly wanted me to end up in the car that was meant for me. I would have "great" ratings across the board for this dealership, but did not end up purchasing a car from them at this time. I will be coming back to El Cajon BMW, and especially Shawn for my next BMW! Thank you Shawn!

WMarin

Apr 2, 2014

Wouldn't go any where else but El Cajon Bmw !!! Try other places but was not satisfied with there service !! So don't waste time and make El Cajon Bmw ur first choice you will save a lot of time . Don't forget to go with Shawn Deyzel best in customer service!!

fil_esquibel

Mar 27, 2014

In choosing a career in sales, I have come to truly appreciate quality customer service in the same field. As soon as I stepped foot inside BMW of El Cajon I was confident I was in the right place. Starting from the top, the employees at this dealership exuberate professionalism and attention to detail. In particular, Josh Keyton was one of the best salesman I have ever worked with. Every question I asked was answered with complete transparency, and at the end of the day I driove home completely satisfied with my purchase. I recommend talking to Josh for all of your auto purchasing needs.

delMonching

Mar 26, 2014

The BMW of El Cajon is focused on Customer Satisfaction. Top notch Quality of products and services. When you enter the BMW of El Cajon, you have the feeling of inclusion and respected.

Gordo2014

Mar 26, 2014

The reason I like this dealership is due to their attentiveness and also how approachable/friendly the people are. Several years ago I had bought a BMW from San Diego BMW and they were so not approachable. Also, they were a bit snotty. I had a bad experience with them and will never go there again. Although El Cajon BMW is a bit of a drive I will not even service my car there. BMW of El Cajon is helpful, friendly, and don't charge if you need a loaner. Other dealers do!

ktrivinius

Mar 24, 2014

The reason for the all 5's, is because they treated me like family, answered all my questions with full confidence, and pointed me in the right direction for my first BMW. I have always hated going to dealer ships because of the "hassle" I get from every person, but at BMW of El Cajon I felt like Josh and Salvador took my thoughts and needs in to consideration. I walked away with the perfect car! Thank you for all your help with my car buying experience.

Buster1234

Mar 22, 2014

This was this best experience I have ever had in purchasing a car. They are honest, sincere, and deliver what they say. They do not over sell you. It was a delight dealing with Rick Cohen in sales and Mike Harrity finance. I live I Los Angeles and it well worth the drive to San Diego...to buy the car.They get five stars!Gary

Saleen823

Mar 9, 2014

Josh with BMW of El Cajon was exceptional. He listened to my needs in a vehicle for my wife and spent many hours going through the car as well as all the technology to make sure she was happy. We were so pleased with El Cajon BMW and how well Josh was able to listen to us and not push or suggest things we didn't want, that we went away with 2 cars.

AudreyGranville

Mar 6, 2014

Josh was knowledgeable of the product, patient and not pushy. He explained in great detail the different features of the vehicle. He followed up with me after purchasing the car to see if I had any questions about the vehicle.

Ritamikha

Mar 3, 2014

Josh was my salesman and I just wanted to say I've never had such a great experience buying a car.. He made sure I got everything I wanted in my vehicle. Outstanding customer service. He made us feel very comfortable and at ease. From now on I will go to josh for any of my vehicle purchases and so will my family and friends

withlove.becca

Mar 2, 2014

Josh's work ethic is the best! He is readily available for any of my questions. He is extremely nice and is the poster child for BMW quality work. Thank you Josh!

lushuslily

Mar 1, 2014

Josh was extremely helpful in our two most recent purchases. The whole BMW team down there treated us great. I would highly recommend Josh if your searching for a new vehicle.

riaroberts

Feb 27, 2014

My 2009 BMW had a lot of miles and was out of warranty so I decided to trade it in for a newer model. Was not sure model what I wanted other than I wanted a white car with beige interior. Josh was very patient and showed me all my options. I fell in love with the new 428 and luckily they had my color choice in stock.It was a painless very pleasant experience. This is my 3rd auto purchase from them. As always a great experience. Thank-you Josh and Ron.

tao1964sdca

Feb 27, 2014

Josh was the most knowledgable, friendly & honest sales person that I have ever dealt with. There was no pressure put on me, he was very patient with all my questions and he delivered what I wanted at what I considered to be a fair & reasonable price. There was compromise given by both parties so in the end it was a win/win deal for both of us. I would recommend Josh to be the salesperson of choice to anyone I knew that was interested in BMW!!

dksetzer

Jan 23, 2014

My husband and I went to El Cajon BMW just to "look". We were on the lot less than 3 minutes when Joel approached us. (We dreaded being approached by a car salesman but we did have some questions about the vehicles so we didn't run.) We were immediately put at ease and felt no pressure at all. Joel answered all of our questions and was genuinely concerned about what we wanted in a new car and the features we were looking for. He was friendly, personable and very easy to talk to. We are both retired law enforcement and generally size people up when we meet them. Joel presented himself as an honest and straight forward person who is a true professional. We could tell that he believes in the BMW product and the commitment to service that his dealership demonstrates at every level and in every department. We ended up purchasing our pre-owned BMW at a very reasonable price with every feature we could have possibly wanted or dreamed of. I can honestly say we would have probably not bought a new car yesterday except that Joel did an awesome job of selling the product while taking care of us. Everyone at the dealership was friendly, helpful and professional. Believe me.....we are SOLD on the BMW!!!!!

jwheeloc1

Jan 10, 2014

Several of my Friends recommended this dealership many years ago. I have brought my 3 series here for years. Just purchased a certified 3 series and plan to continue bringing both of my BMW's here. I get great service from all of the staff from sales to all the service staff. A positive experience that all my family enjoy.

jro300

Jan 4, 2014

Great customer rep, cannot say enough about this guy! Totally hooked it up, and was just a genuine person at a dealership that i actually had a shaky start with. Joseph renewed my confidence in BMW of El Cajon proving to me that this dealership definitely provides the ultimate customer experience! Keep it up Joe!

iluvudaddy

Jan 2, 2014

Happy New Year to US! We were at our lease end and apprehensive as to what we were going to do; walk away without a car and paying $ we were not prepared to pay or drive off the lot in a new vehicle. Well, we did the latter thanks to our sales rep, Joel, and are very happy with our new vehicle and with the deal we were offered. If EXCELLENT were one of the options to describe our experience we would choose that word across the board! The whole experience was very smooth, no pressure and so much FUN! This is our second lease with El Cajon BMW and plan to work with them for a very long time. We had such a pleasant experience with every single employee we came in contact with that day; Gino, Carlos, Sal, Samantha in Financing, and last, but not least, William, in Parts. We would DEFINITELY recommend this dealership to our family and friends and have already done so. Once again, thank you BMW of El Cajon!

manuelcorpusjr

Dec 29, 2013

Its our third new car purchased from this dealership, our sale representative Joel Esguerra-Forral assisted us humorously with proffesionalism from meeting, to test drive, and to finding the right car for us. Most importantly Joel made it easy in as far as price negotiation.

trparmar

Dec 16, 2013

We bought 2014 X5 , from inquiry to delivery everything was perfect. Joel was patient and so co-operative in all aspects of buying a new car.I would definitely recommend Joel Esguerra and El Cajon BMW.

fherjohn

Dec 4, 2013

Joel was great! One thing I hate about buying a car is the lengthy process. I told Joel straight up what I was willing to pay and I was in and out of the dealership in no time.

jimwhutchinson

Dec 2, 2013

Joel is the best! Great service, best price. I found this car in his inventory two or three weeks ago and priced it out on line. I waited till Black Friday and asked for a quote by email. Joel came back with a quote $1550 LESS than the best True Car quote! Unbelievable, I had no choice, I bought it! Joel is the coolest Dude in the place!

2011335d

Nov 21, 2013

Joel took great care of me when purchasing my BMW. From start to finish he was professional, courteous, knowledgeable and helpful. He and the entire team at BMW El Cajon made the car buying experience seemless and even enjoyable. In addition to the great service, I got a great deal... Truly a great experience...

bashar84

Nov 17, 2013

It was the best experience I have ever had in purchasing a vehicle he help me to fined the right car .... if someone looking for NEW OR USED BMW GO SEE RICK

lenny1

Oct 29, 2013

Worked with Joel on purchasing a new BMW SUV and he made our Car Buying experience the best ever. No pressure, very courteous and professional. I would recommend Joel and BMW of El Cajon to anyone wanting to purchase a BMW. Joel is a great asset to the BMW of El Cajon team. Thanks Joel! - Leonard and Kim.

Nburt

Oct 19, 2013

If you are looking for great service, BMW of El Cajon is the place to go. Joel and the team went out of their way to get me the car I wanted and did so with a smile. This was by far, the best car buying experience ever! I don't think I'll ever go anywhere else for a car.

EN

Oct 14, 2013

Wow these guys are great! Gino and Joel provided a car buying experience that I have not found at any other car dealership. They both worked with me via email, phone, and in person to get my deal done. I will be back for my next BMW in three years!

Kash76

Oct 11, 2013

One of the smoothest car buying transactions I have ever had. Joel was a consummate professional. Especially given the fact that I bought the car online with just having seen pictures. He made sure I was comfortable , and kept me apprised through out. I just cannot say enough good things about my experience with Joel and this dealership. The car on delivery was better than what I had imagined and I can honestly say, they under promised and over delivered.

milafon

Oct 9, 2013

My BMW X3 was near the expiration of CPO warranty and I started having some issues with transmission and 4x4 system. I took it to BMW of El Cajon for repairs. It was easy to make an appointment. They do have free loaners, however, I did not need one so they could schedule me in the next day. The 4x4 issue was fixed on the first visit, however, it took a couple of more visits to fix the shifting issue. The problem was not very defined and intermittent so was not that easy to diagnose. The techs would do certain repairs and I would drive the car to see if shifting improves. Eventually it was reprogrammed and that took care of the problem. I did have to be persistent to convince the techs of the problem, since it was not so evident and would happen under certain driving conditions. They were attentive to my requests and patient. Overall a professional experience.

socaltexas78

Oct 9, 2013

I worked with Joel on a 2011 BMW 535i and my overall experience was very positive. Not only do I feel that I got a good deal on the vehicle, but they went above and beyond to address my concerns when it came to the car's paint condition. I left with a hand waxed vehicle, and the promise to have a specialist address an un-buffable scratch on the hood. The car is a dream come true and I did it pain free with Joel and the Team.Joel understood what I wanted because he listened to what I said. That is an obvious and simple statement, but in sales this is often overlooked, when pushing a single product. I highly recommend that you work with Joel, and I must say that BMW of El Cajon is lucky to have a guy like that on the Team.BMW of El Cajon and Joel exceeded my expectations and I went to 2 other BMW dealerships, and a Mercedes Dealership before deciding who I would give my business to. -Mike Fitzgerald 619-944-1000

mbloom28

Oct 1, 2013

I had deliberated for quite a while what car I wanted to buy and so when I decided on a BMW, I wanted the process to be as quick and simple as possible. My dad contacted Gino at BMW of El Cajon, who swiftly found a car with the exact specifications I wanted and offered it for a great price. It was about two hours away, so he had one of their employees drive it down for us. Not only that, but he communicated with me and my dad every step of the way, preparing everything so that when we came in to get the car, we'd be in and out. He knew our weekend was busy and was beyond accommodating to our circumstances.Thanks to both Gino and Joel, the whole process took about two hours overall to sign all paperwork, buy the car and get a thorough run down of all its features. We even got a few gifts for the road!Joel was extremely helpful and, knowing I was on a time crunch, gave me a condensed run down of how to operate all the car's features while still being extremely thorough. He even called to check in the next day and make sure I didn't have any outstanding questions.Their salesmanship and customer service is absolutely outstanding. I wouldn't hesitate to buy another car from them (although I won't be needing one for a quite a while now!). And I highly recommend BMW El Cajon to anyone not only looking for a quality car, but to buy that car from a quality dealership.

yannaung

Sep 20, 2013

Joel from the BMW El Cajon deserve all the best ratings because he is very friendly and funny since me and my wife walk into the dealer. He was very patient to our choices and we test drove at least 3 different vehicles. He explained every single one's pros and cons very patiently and he knows exactly what he is talking about and very knowledgeable. Finally, he is very upfront and honest with the pricing and we got the best deal of 2013 740 Li. This is the very first time that I feel no pressure and very friendly customer service. I will go to them again when I am buying my next car and would recommend it to anybody who wants great service and great price on the vehicles.

djfobulous

Sep 18, 2013

This was my first car I have ever gone into a dealership to buy. It was not nearly as bad as I thought it would be. Joel helped me through the whole process and laid out everything as clearly as he could. He fought to get me the best deal (I had been dealing with several BMW dealerships) and he offered top notch service. He is very straightforward and offered ideas that he thought would best suit me. The guy is very down to earth and I would not hesitate to go to him again for any other car purchases in the future.

Zhenlu1980

Sep 18, 2013

Joel Esguerra-Forral is a great sales man. At first he informed me a great promotion going on via the email and helped me save money already. After I got there, he helped me built the car exactly I want and with great price!!! I strongly recommend him for whoever wants to buy a BMW from El Cajun!

RobertSwain

Sep 16, 2013

I worked with Joel in internet sales. He listened carefully to what I was looking for and very directly found candidate vehicles for me to examine. I never felt pressured to drive a car or take less than what I came to find. The test drive was long and varied enough to get in city, highway, and urban driving. The typical "i'll have to ask my manager" was kept to a minimum and a deal was made in minutes with little headache. Joel was very professional and friendly and obviously well-liked around the dealership. I would do business with Joel and BMW of El Cajon again.

BillP67

Sep 14, 2013

Upon visiting BMW of El Cajon I was feeling a little anxious in that I was moving up from my current car, to a BMW 328i, my dream car. From the minute I walked in and was met by Joel Esguerra I felt immediately at home and in the company of a trusted friend.Joel walked me through the different lines of the 328i on the lot and we took a test drive in one of the demo cars. I was impressed with the handling, performance, and the over all comfort of the car. After deciding on the Luxury Line, my favorite line, Joel went to work looking for one that fit my tastes and budget. He found me one that met my needs, was under budget, and would keep my wife from divorcing me.Joel is an exceptional salesman who won't push you into something you don't want or need, and will work with you until you're satisfied.I commend Joel and all the staff at BMW of El Cajon for their professionalism, warmth, and friendliness.Sincerely,William "Bill" Phillips

kitakata

Sep 6, 2013

I had the most amazing 5star experience ever! David is a true professional. I strongly recommend this dealership. it's especially for the service department.

sdcali79

Sep 4, 2013

I gave this rating because of the excellent, and friendly customer service, and very comfortable atmosphere. I did not feel pressured, or forced in to anything. I feel I got everything I wanted, and then some. Thank you.

Ladifrancia

Sep 1, 2013

I wanted to say thank you to Joel for making my experiance at BMW very pleasant and fun!..He was very attentive and knowledgeable. I was very impressed that the sale didn't take that long!.. I would totaly recommend BMW of El Cajon and ask for Joel.. He's the man!!

rcmaves

Aug 18, 2013

This dealership has been doing a great job on my prior BMW's routine maintenance, so it was an easy decision to go them to get a new car. Carlos and the rest of the staff were helpful and professional. Recommended wholeheartedly.

casaundraglass

Aug 12, 2013

Rick Cohen was excellent to work ! i brought in my 05 530I for maintenance and left with it and a 2011 328I for my daughter

vafa

Jul 28, 2013

I just purchased a BMW 335 from Joel Esguerra. I'm very pleased with the service I received from the entire staff especially Joel.He spend over 2 hours finding the exact vehicle I wanted and never pressured a sale or try to push me to get a car.He worked very hard to get me exactly the car I wanted and was very pleasant and professional.I got an excellent deal with excellent service, he delivered on what he said on every item.I'm extremely happy with my experience at this dealership and with Joel. I highly recommend him.

gafrisco

Jul 25, 2013

The reason why we got this brand new BMW X5, its because of his very good sales talk and hospitality, Me and my husband came for the certified X5 2010 but unfortunately there are some features of the car that we don't like. Me and my husband decided to go another dealer, but he tried to offer a better deal with the brand new X5, I was very attentive with his presentation to this car and he convinced us to take the brand new one instead of getting certified to another dealer, and I guess I was the one who gave him a headache but he is very patient and tried to help us, and we got the deal. Tow thumbs up for you Joel, I will recommend you to our friends.

yani14

Jul 2, 2013

i'm giving this guy 5 star: GREAT and AWESOME client advisor. He was very accommodating(why? we came very late on a thursday night almost 21:30, me and my husband were just randomly looking around to check some BMW cars. He showed us different cars fast and quick. The store was about to close. He still managed to stayed late for us which already very commendable. We were even locked out on the basement/lower portion on the show area where he showed the car that I have now. I went back the next day to close the deal. ) well-spoken, honest and really well-rounded with all the cars he had shown us and provided us with wide options. While considering a set budget, he helped us to have the car the really suite my needs and somehow cater my style. He never pressured to buy the car immediately. He was patient in dealing our concerns and questions. To all future buyers I highly recommend this to be your client advisor. Rest assured he will cater you like a VIP. thank you for the wonderful experience you have provided to us with our recent purchase.

250midnight

Jun 27, 2013

I was stationed in arkansas when I first started looking to buy a BMW. The car I found for sale at the dealership was in my price range and had the miles but I was not to be stationed in San Diego until a few more months. But from day one Joel was awsome! My credit is not the best and I had a trade in with negative equity but he made it work. Between the first emails and then text messages we talked for months. Even to the point that he texted me the day I landed to follow up even after I had given up. He helped me get the car I wanted even after the first one was sold at the payment I wanted at an awesome interest rate. Every little thing to include floor mats even to the maintenance on the car Joel has gone above and beyond I ever expected. If I ever was gonna buy another BMW I would buy from him with my eyes closed.

smeza1

Jun 21, 2013

I have nothing but praise for my sales associate Joel Esguerra. I literally received hand-holding and the white glove treatment through the whole sales process. From choosing a car with the applicable options to the delivery of the vehicle, Joel was professional and understanding. He was also passionate about helping his customer and not just trying to make a sales commission. Overall, I would recommend Joel to anyone who is looking to purchase a BMW in the future. You can't go wrong!

Tontopolaski

Jun 19, 2013

I will definitely recommend Joel Esguerra to all my friends and family as their future sales person. I'll give him 2thumbs up For his services. He works according to your needs, wants and most of all budget. He never get tired, always full of energy to show you each vehicle you are interested in and his willingness to explain every detail of it. most of all He make sure that you are comfortable while waiting for approval, signing document. thank you Mr. Esguerra for your patience, friendly, approachable, possitive attitude.

CastroJeN

Jun 10, 2013

Yvonne at BMW El Cajon was great! Professional, personable, and intuitive to our needs while looking for our new car. Customer service at BMW El Cajon has always been uncomparable! It was a quick and smooth purchase... Will refer to family and friends!Jenn & Noelia

kyleb44

May 31, 2013

We searched every BMW dealership in California to find the BMW X1 we wanted. We found four dealerships that had the car we wanted, but El Cajon offered the best price by far--thousands of dollars less, no exaggeration! We settled the price over the phone. Joel was friendly and patient (bad cell phone connection), and we arranged a deposit so they would hold the car for a few days until we arrived. Joel assured us he would do everything he could to ensure a smooth, fast experience.Once we flew in to San Diego, we headed to the dealership. True to his word, Joel had the initial paperwork ready to go, and the car was being washed. He took us down to check it out and went over it with us to ensure it was in good shape. We then walked back to his desk and went over the features of the car, went through the first round of paperwork, warranty details, etc. Throughout, Joel demonstrated a great sense of humor and a great attitude. He then took us out to train us in using iDrive and other features until Finance was ready to see us.We had already obtained financing, but Michael demonstrated how we could actually save money by working with BMW financing. He went over all of the paperwork thoroughly and patiently. We arranged the down payment and Michael put all of the paperwork together for us, then we went out and went over a few last details with Joel, including obtaining our roof racks. We were then on our way, driving back to the Bay Area.Joel and Michael were excellent. I would recommend Joel to anyone who asks--his friendly nature and great sense of humor make him a rare pleasure to work with. Let's face it: buying a car is very stressful. But when you work with professionals like Joel and Michael, the process is smooth and easy, even fun. Joel told us El Cajon has people coming from great distances--Georgia, even Idaho--to buy their BMW's with them. That may be a little extreme, but I can tell you I will happily travel from the Bay Area again in a heartbeat to buy a car from Joel. I know I can get a great deal, and everything will run smooth.

anovom

May 29, 2013

Joel's knowledge of the product impressed me. Being a 'car guy' himself, he was able to answer all of my questions regarding the car. Together with Gino, they helped me find the car that best suited my needs while fitting within my budget. Great people in a great relaxed environment. The typical car sales 'pushiness' just wasn't there throughout my transaction. Will definitely be a return customer!

AlexFuqua

May 28, 2013

Joel worked diligently to get me into a BMW at the price I wanted to pay. Joel was up front and honest throughout the whole process and was a pleasure to work with. Additionally, the entire process from test driving the vehicle to me driving off the lot went faster and smoother than any other car buying experience I've had in the past.

Cristinafierro

May 20, 2013

Thank you BMW of El Cajon and Joel for making the purchase of my cute sporty 135i m an experience I'll never forget ! Joel is extremely kind, funny, professional and hardworking. Thanks again BMW family.

peterson334

May 17, 2013

First of all, I want to point out that I am a resident of Georgia, but I found the perfect car at this dealership in CA. Joel treated me with the same respect and professionalism as you would provide to someone sitting in front of you. He was very attentive and catered to my needs. No matter what I asked, he had an answer or went to find out. However, I had a few problems after being approved with my paperwork receiving the proper attention that it deserved in the finance department. Due to my job, I travel a lot and my schedule is very time sensitive so I was highly disappointed. Instead of getting my file processed within a timely manner, I was pushed back for customers that were walk-ins, but once I made my concern known, I was treated like a KING throughout the remainder of the process. Jeff Waters in finance apologized and expedited everything from that point forward. This really changed my perspective of the dealership and doing business away from home. It ended up being easy and painless. Jeff worked his magic and had everything finalized for the car to be shipped in less than a day of receiving my signed documents. I do not think he had a choice because Joel was on their butts and turning over tables to make sure I was treated as any other customer (lol). I understand people make mistakes and would recommend this dealership. They are great people!Through it all, Joel was always on my side and fought for my respect, and I thank him for that. Therefore, I would have to say that his hard work and dedication to making sure I was happy is the reason I did not walk away from the deal. I am so glad that he answered the phone that day I called the dealership because I could not have been paired with a more perfect salesperson.

sharrel

May 8, 2013

First and for most, Joel Esguerra is by far the most polite, friendly and professional sales person ive ever dealt with. Joel is so attentive, informative and ready to serve the customer. Never been anywhere where the employees notice the customer and are ready to help immediately. I went home happy with my purchase and told everyone what an amazing dealer Joel Esguerra was. The best dealer i have met. Definitely recommend anyone to buy a vehicle from Joel Esguerra from BMW of El Cajon.

dinah22

May 5, 2013

We had an excellent car buying experience at BMW of El Cajon. Ive purchased a vehicle from this dealership in the past and decided to come back. We were grateful that the sales advisor we had the opportunity to do business with this time was Mr. Joel Esguerra. I do not write reviews unless the business or the individual is worthy of a review and I feel the necessity to do so. Joels excellent customer service and car expertise deserves recognition because he serves at the forefront of this business and part of the success of a business depends on the caliber of their employees. Joel has gone above and beyond with the quality of customer service that he has provided us. We never felt forced to buy a car or on the other hand ignored because we weren't looking to buy a brand new luxury car. We were treated with utmost importance and the business transaction went quick and very smoothly. He was knowledgeable and thorough about the product that he was selling from showing and explaining to us all the specifications of the vehicle to test driving it. Joel has exemplary people skills and is definitely business savvy. The entire time he was very patient and pleasant with us. He knows how to keep his clients happy and gauge their satisfaction. He was able to further negotiate the price of the vehicle at a price we were willing to pay for a CPO BMW. At the end of the business transaction, we were greeted with a bottle of champagne, freebies like a key chain and a complete set of BMW car mats. He also followed up with an e-mail and a phone call two weeks later just to check on how things are going with the car and to remind us of Car Wash Wednesdays. Joel has provided us with a car that we are absolutely satisfied with. I certainly think that Mr. Esguerra is an asset to the BMW organization. Equipped with all the necessary skills to make a business thrive, I have no doubt that Joel would make a productive and effective leader of the BMW team if given the opportunity to do so in future.

helena

Apr 22, 2013

very friendly, professional and not pushy staff.........we got what we wished and did not feel pressured......excellent selection

drhook619

Apr 22, 2013

The best experience I have ever had with dealership. Everyone was professional, knowledgable and very helpful. They went out of there way to make me welcome and important to the BMW family. Gino and Joel were great in realizing my dream in owning a new BMW.

stevet40

Apr 22, 2013

Joel is extremely professional, a pleasure to work with, understanding and really works to meet the customer needs. I purchased a car in January from Joel and due to some changes at home I needed to purchase a second auto. I contacted Joel and he did some research and found a car that fit my needs and in my price range, set an appointment with him and purchased the vehichle the same day. I have purchased a number of cars in my life and Joel stands out by far as a professional leader in his field from experiences I have had. I will certainly call him for future car purchases and/or recommend him. Thank you, Steve Thury

Ggreene916

Apr 18, 2013

Purchased a used 2009 328i from Joel last week. Came into the dealership not expecting to buy but Joel took great care of me. Would definitely recommend to all my friends and family. Thanks again Joel!-Gilbert G.

heeney

Apr 16, 2013

Great vehicle, great service, great experience. I highly recommend anyone shopping for a BMW to visit this dealership. Yvonne did an excellent job helping is find the right vehicle.

JolynJones

Apr 15, 2013

We just bought a 2013 BMW 528i at BMW. Joel Esguerra-Forral was our salesman, he was very friendly and was not pushy on what car we should look at or purchase. The whole trade in vehicle and purchase experience was smooth, and he explained all the questions we had. Thank you Joel and BMW of El Cajon for the friendly service. Would definitely recommend this dealership, because of their excellent customer service.

rm4ever7

Apr 15, 2013

I just bought a brand new 2013 BMW X3 at BMW South County and am in love with the car and whole buying experience. Joel Esguerra-Forral was our salesman and I was surprised at how friendly and laid back he was, this is very hard to find at any dealership. Usually they just see dollar signs in your eyes and want to get you in an out as quick as possible, but they really took their time with us, we appreciated that. They accepted my joke worthy trade in, gave me a bottle of champagne to celebrate and explained all the bells and whistles of my new spaceship. All the other salesman were also very friendly and some gave me pointers as well on my new car, and what to get used to compared to my old one. I look forward to coming here for my services/ maintenance in the future which is one of the reasons I picked South County and not Kearny Mesa. Their reviews scared me right off their website! yikes. Thanks South County, I am blessed to be counted as one of your family members now.

Jessjay14

Apr 12, 2013

I went in to get our car serviced & walked out with a new car!!! Working with Joel was a breath of fresh air, there was no pressure to purchase and Joel makes purchasing a new car so seamless along with the rest of the BMW staff!!! I love the BMW experience! And working with such truly great person, I will definitely recommend Joel to all my friends.

Lulucolombia

Apr 11, 2013

Joel really cares!! He is so friendly and I would defenatly recommend him to my friends. Loved the overall experience from the moment we met until we received our car keys. It felt like we knew him for so long. Thank you so much Joel for all you did for us to get the car!!

shan99w

Apr 11, 2013

The service I received at BMW of El Cajon was excellent and far exceeded my expectations. Overall, I was impressed by the cheerful, yet professional tone of every staff member I encountered throughout my visits. Each time I came by this location, I was addressed by name, which added a personal touch. I was even thanked for my military service. This definitely made me feel like a valued customer. I truly enjoyed working with Joel and his team. Not only did he take time to fully understand what I wanted in a vehicle, but he also took the time to explain the benefits of owning and operating a BMW. Early on and prior to my visit, I had let Joel know that I was interested in two specific vehicles (Mercedes Benz and BMW) and my decision was weighing 50/50. Joel, however, was not aware that I was already quite familiar with BMWs luxury compact car reputation, as I had conducted extensive research via the internet and through family members and several colleagues who are owners. During my visit, Joel had actually taken the liberty of presenting me with comparison information for both vehicles (BMW and Mercedes Benz). He presented me with facts for both vehicles. Clearly, I had not expected that information, but, I was not at all surprised that BMWs customer service was exactly what I was told it would be PERSONAL. Throughout the years of purchasing vehicles, no other dealership or agent had taken the time to help us make an informed decision.I would like to personally thank Joel for being an Admirable Ambassador for BMW and for his honest and genuine customer service.I LOVE MY NEW CAR AND LOOK FORWARD TO RETURNING BACK FOR FUTURE BUSINESS WITH JOEL!

jehill

Apr 7, 2013

My experience with BMW of El Cajon was superlative! The efficienc, courtesy and communication was beyond my expectation. My Sales Representative, Joe Esguerra-Forral was a fine professional who kept me posted on our progress every step of the way. It is my pleasure to recommend this fine gentleman at the highest level!

Suppo0104

Apr 7, 2013

Chuck was fantastic to work with today. We went to look at cars with no intention of buying. Spoke with Chuck and he answered all of our questions, made us feel very comfortable with no rush. Found a 2013 328 loaner that was perfect. Test drive sold us but thought we'd keep shopping. But we kept talking, made a few comparisons, and quickly arrived at a agreed price. As we were closing the deal, there were a couple of glitches in the deal and BMWEC went well above expectations. If you ever had a dealer feel like you were helping them out, this experience was the opposite. Chuck and the team went the extra 10 miles. Looking forward to working with them and if you are looking for a super knowledgeable, easy going sales rep to work with, contact Charles. The BEST I've dealt with in a dozen purchases. Thanks BMWEC!

andersoa

Apr 4, 2013

I was referred to BMW of El Cajon and specifically to Gino Centofanti. Gino greeted me and instantly made me feel welcome. Gino listened to what I wanted and asked Joel Esguerra to assist me in my search for the right vehicle for me and my son. Together Gino and I found the perfect Silver 2012, 328i that provided fuel economy, low maintenance, and most important room for my 6'6" frame and my 13yr son Michael's 6'4" growing body.I am a police officer and was concerned about certain security features within the technology package of the vehicle. Joel not only answered all of my questions, but he was also able to demonstrate the answers, and that gave me a greater since of security. Thanks to Joel I know I purchased the right BMW for our needs, and I established a new friendship with someone I consider to be good people!

esantama

Mar 31, 2013

I recently renewed my lease at BMW of El Cajon. After being indecisive and deliberating whether I should lease again, Joel, genuinely cared about my concerns and answered all my questions. He made my decision and experience very positive and rewarding. Joel went above and beyond the duties of a typical salesman and was more concerned about my needs rather than making a sale. He was very intent on making sure I was satisfied with my decision and my lease rather than pushing me back into another contract. I am very satisfied overall with BMW of El Cajon and it was greatly due to Joel. Thank you!

kyvuuu

Mar 23, 2013

Joel was professional, courteous and and immediately made myself and my fiance feel very comfortable. His sales approach is exactly why we purchased with him rather then shop at many other locations. Joel asked questions to uncover what we were looking for rather then sell sell sell. We plan on purchasing our next BMW from El Cajon BMW

griseldaalvara

Mar 19, 2013

I had a great experience buying a car at MBW of El Cajon. The sales person Joel Forral was very professional and was able to answer any questions or concerns. He prepared me with items needed to purchase a vehicle which made the transaction very smooth. Co-workers were very friendly and helpful through the purchase of my car. The financing is unbelievably easy. I would definitely recommend this dealer to my friends and family. :)

RJJA

Feb 23, 2013

I had a great experience at this dealership from start to finish. I have bought several cars and this is the first time I can say that ever step was a smooth process. From finding the car, test driving it, financing and so on they were great! I would highly recommend buying your next car from BMW of El Cajon! I hear the service department is great also!

drblaess

Feb 21, 2013

Overall a very positive experience; painless and quick. Very satisfied and would return to purchase again. My needs were taken into account and accomodated very well.

alubrano0324

Feb 9, 2013

I had a great sales experience. The sales personnel were knowledgeable and very helpful. They worked with me and gave me a great deal on my trade in and were able to tailor the vehicle and price to my needs and wants. The delivery of the car went well. The vehicle was prepared and ready when i arrived. The salesman went over the vehicle thoroughly and i had a good understanding of the majority of the vehicles functions to ensure I would have a safe and comfortable first drive home. Sales personnel contacted me a few days later to ensure I was enjoying my new vehicle, and if i had any questions or concerns with the vehicle. The only negatives I would say are about the prep of the vehicle. I am a very picky person and have an acute attention to detail so most would probably not notice these things but I did. When i got the vehicle home i gave it a really good inspection, I found minor things that i thought a vehicle coming from a company like BMW shouldn't have. I discovered swirl marks and minor detailing marks on a few spots on the vehicle, there is a dent on the right rocker panel, a chipped or missing spot of paint on the rear bumper cover, transport plastic pieces on the BMW hood logo and right side mirror, tags pieces still in place from removed tags, spots on the interior that weren't wiped clean so it looked as white spots on a black interior and a few factory paint blemishes on the vehicle. I find all this to be minor and still love the vehicle, and have no regrets of the purchase but for quality assurance purposes I am letting you know. I know some of the things may have happened anywhere from the factory, to the shipper, to the dealer and to my house so i don't wish to make any kind of issue out of it. Overall i had a great experience from sales, to delivery to driving. I would and probably will purchase another BMW in the future and from the same dealership. Thank you for all the help and I love my 335i.

master63

Jan 2, 2013

After being out of the new car market for many years, the staff at BMW South County made the sales experience the best we have ever had. Thank you BMW South County for making this the best Christmas present ever!!!

PeterMorales

Dec 26, 2012

My wife and I are extremely pleased with the recent purchase of our new X1. We stopped by BMW South County because they appeared to have a large inventory of new and used vehicles. Upon our arrival at the dealership it was our good fortune to meet Kailash Joshi. Kailash was courteous and professional. He patiently and actively listened as we explained to him what type of vehicle we were interesed in purchasing. He led us to the X1 and displayed a thorough knowledge of the vehicle. After a test drive we able to negotiate a deal that involved a trade-in of my 2005, BMW 325i, that I had taken to, BMW of San Diego, for repairs. Kailash arranged for my 325i to be transported to BMW South County and then facilated all the paper work. This is the third BMW that we have purchased, our first two from BMW of San Digeo. Up till now I thought that the service at BMW of San Diego was top notch; however after dealing with Kailash and the rest of the team at BMW South County, you can be sure that I will take all of my future business to BMW South County, this includes any new purchases and service for my new X1 and my wife's 328i.

amansour

Dec 22, 2012

BMW of South County, and especially Kailash Joshi, are by far the best in San Diego. Kailash is unlike many of the average salesmen, in which he cares more about taking care of the customer instead of getting a deal done that would best suit him. BMW of South County immediately had the car I wanted unlike the rest of dealerships in San Diego. Kailash is the best person to work with if you are interested in leasing or purchasing a BMW in San Diego. BMW of South County in unison with Kailash will make you feel right at home in the BMW community the second you touch the keys of your very own car. You could be missing out on the BMW of your life if you don't choose BMW of South County and Kailash Joshi.

vhkrulak

Dec 20, 2012

This is the third car I have bought from BMW South County, nee Cunningham BMW. I went to them initially because of the poor treatment that I received at San Diego BMW, where I was ignored. Since then my experience with this dealership has been outstanding. The service on my two previous cars has been great, informative, prompt, and solicitous. This third purchase of a vehicle has been a pleasure. Mr. Joshi was helpful, concerned and made the whole experience as care free as possible. The entire staff mirrored his care and helpfulness. Thanks.

lfsanchez

Dec 15, 2012

Kailash was great. He introduced himself, I did not have to go and find him, and from there on it was just a very good experience overall. I just hope they follow up, like they have in the past, when I'm in for service and other business.

piratebabe86

Dec 9, 2012

So I went in to this dealership in October and talked to Albi. He showed me several models and was very patient with me didn't push me. He showed me the entire inventory of cars and even allowed me to test drive a few different models as this was my first BMW and I wasn't sure what I wanted. He made me feel comfortable and although the model I was looking for wasn't available at the time he promised to call me as soon as the right one came along at the right time. Sure enough I received a phone call a little less then a month later. Walked in found the model I wanted in the color I wanted as well as interior and got out of my SUV. I had an amzing experience with Samantha and Jeff in the finance department and when I went back in to handle some peperwork they welcomed me and knew my name. I didn't feel like they only wanted to talk to me the day I signed but that I'm am a new member of the BMW family. I'm in love with my car and when it's time to get a new one I will definitely give Albi a call and go back to BMW of South County. Thanks again!!!!

4lane

Dec 3, 2012

I was only planning to look at the cars the day I stopped at the dealership. Albi offered me a test drive. He was so nice and wasn't pushy. I was very impressed with his patience. He made buying a new BMW a very pleasant experience. His no pressure approach worked very well. He also was very friendly and answered all my questions. Again, very patient and no pressure. I love my car. Thanks Albi.

alecortes

Nov 19, 2012

I had the wonderful pleasure of having Yvonne assist me with my purchase. Yvonne has a wonderful personality, she is very welcoming, supportive and personable. If you are planning on purchasing a BWW I strongly recommend Yvonne as a sales expert. She will go out of her way to find the right car and make the process pleasurable. My brother and I are very grateful for her amiability and friendliness. Thank you for being such a wonderful person Yvonne! We are extremely happy to have met you and finding a dreamy car :). Sincerely,Alejandra a happy costumer.

jadhel88

Nov 7, 2012

Overall my experience at the BMW South County was great. Kailash was very helpful and patient with us in the process of purchasing my new BMW. I am very happy!

jhp21c

Nov 5, 2012

I leased a 2012 335i coupe (M-sport) from this dealer on May 2012. The sales rep was Chuck Thomas. He was very friendly and helped me through out the whole process (test drive, paperwork,etc..) Although the price was not the best, it was fair. Chuck sent me a follow up email to check if everything was alright with the vehicle. I would lease again from this dealer if the price matches my expectations.

2013 X3

Oct 31, 2012

The service we received buying our 2013 X3 was first class! My wife and I have bought several cars (new and used) over the past 10 yrs at various dealers and BMW South County tops the list. The knowledge about the vehicle displayed by Mr. Joshi was the best I've ever seen at any dealership. I felt like I was speaking to the designer or engineer who built the vehicle. Mr. Joshi treated us as if we were return customers. I can't say enough about his quality service! Mr. Joshi and the rest of the staff at BMW South County have won my family's future business with out a doubt!

Lesrob

Oct 12, 2012

My wife and I purchased a 2013 BMW 535i for European Delivery from BMW South County. Our sales representative was Kailash Joshi. Mr. Joshi and the rest of the team at South County did a great job in walking us through the process of purchasing the car through BMW's European Delivery program. We just returned from Munich after picking up our new car at BMW Welt and driving it through the Alps into Northern Italy and dropping it back off at the Munich airport. The pick up and drop off process in Munich was easy and handled flawlessly by BMW. I cant think of a better way to buy a new BMW. Great experience! Hope to do it again in a few years. Les and Libby Robertson

Amit328

Oct 1, 2012

Yvonne was really friendly and helped me throughout the process of buying my first BMW. She was able to get me exactly the car I wanted and recommended I visit speedfest and test drive a few cars and also receive a promotional 1000$ off. I also go a free chargable BMW Bluetooth since one wasn't installed on my car. Yvonne kept in contact with me and made sure I was happy with my car.. Which I am :) thanks Yvonne.

realpilot21

Sep 28, 2012

My great friend Kailash!!! Over the last year I have been in and out a dozen times looking and chewing on what we wanted as a family. As a Fighter Pilot my best memory between Kailash and I was driving a new 5 series up 125 as he was holding on for dear life and never lets me forget it. That was a fun car. He provided excellet customer service and was only profesionally push a bit...Just the right amount to ease me into what I really wanted. Maintenance is really good and the service is excellent especially Michal in the Service Department!!! The prices have came down over the last 10 years, or I have just made more money and the price is now acceptable...LOL I would still like to see my front floor mats and get my passenger leather seat fixed as I did not know about this until I after the negotiation on the way over to sign the papers with finance. They promised to fix it and make it right though. Great Job for the entire BMW South County Team.

drnicolo

Sep 18, 2012

I went to return my lease of my 2009 328i. I was interested in getting a 2012 328i and Kailash was the sales person. He was very knowledgeable and easy to get along with. I didn't feel pressured and had a pleasant experience with the buying process. After we agreed on a good price, I was kind of in a hurry because I had to pick up my kids at school. They expidited the paper work and got the car ready in good time. Kailash was very thorough on explaining all the new features of the 2012's and made sure I was comfortable with my new vehicle. I recommend this dealership to anybody looking to get a BMW.

Narco

Sep 16, 2012

I recently had my 2004 3 series serviced through BMW South County then after a few days I received a call from Mr. Ricardo De Leon. I was not really planning on replacing my bimmer just yet but Ricardo made it all happen. Making me understand the current situation and status of my car which has over 100,000 miles. Hesitant at first but I figured I can probably spare a few minutes and listen to what they have to offer. Right from the start I felt that Ricardo was just not after making a quick sale but actually concerned on what I had to say about the things I want and don't want in trading my car in. Gave me a lot of useful information and worked with me on stuff like my budget and getting the right car (with warranty) for me. He also was great with adjusting to my schedule since I'm in the military and I had to cancel a couple of our appointments due to changes in my work schedule. Outstanding customer service from start to finish is what I got from Ricardo and all the other employees i dealt with. I strongly recommend this dealership. Keep up the good work. BMW South County rocks!

lisafiori67

Sep 12, 2012

We started our search for a new BMW in April 2012 at the dealership in Encinitas, CA. After seeing a model that we liked (happened to be the service car), we routinely were pushed to a different model as the dealer didn't have any on the lot. We requested that the salesman search for "our" car and contact us with the information. We never heard from the Encinitas dealer again. Our friend recommended BMW South County and made the introduction to the manager, Ron Mangseth. South County tried to find the car that we wanted, but to no avail. Ron thought we should have exactly what we wanted, so he suggested that we wait for the new 2013 model and have it custom built to our specifications. He didn't try to push us into a car that didn't meet our needs to close the sale immediately. Since we didn't mind waiting a few months, Ron indicated that the dealership would follow up with us in a month or so when the 2013 models were available to be built. As promised, we heard from Kailash Joshi and he helped us build our car exactly as we wanted. He helped us understand the various options and answered all of our questions. Ron gave us a fair price and given that we were having the car custom built, we weren't expecting much of a discount, but we were pleasantly surprised. Throughout the building process, we received updates from Kailash. When the car arrived, we made an appointment to sign the paperwork and go over all of the car's features. As an added surprise, Kailash noticed that our insurance company was having a promotion with BMW, saving us an additional $4000. This is our first BMW and this was by far our best dealership experience. Thank you BMW South County!

katherine.evansanderson

Aug 29, 2012

I recentely purchased my second car with BMW South County ( 2012 328IC) and was fortunate to have Kailash Joshi as my advisor. I have to admit, I absolutely dread buying cars but for the second time , BMW has succeded in making the process as stress free as possible. Kailash was very kind , knowlegeble and treated me like a family member.He was easy to talk to and personable. Kailash went out of his way to make sure every aspect of my car buying experience was to my satisfacion. Thanks so much!!! Kailash

stefaniewardrip

Aug 19, 2012

They were great, they informed us of all the options, for new and used cars, Ricardo, even sat with me after we purchased the car and went over all the options in the car in great detail. Great customer service!!!!

jxd

Aug 17, 2012

Purchasing our vehicle from this dealership made for a quick, smooth, and painless customer experience. Both Gary and his assistant Brandan were highly knowledgeable, responsive, and amicable. Head to South County BMW if you don't want to waste your time.

nanamurphy

Aug 16, 2012

Kailash was really great! He was very attentive, funny and caring, three qualities, which are hard to find in a dealer. Even my dad who is a skeptic of luxury cars, enjoyed Kailash and what he had to say so much, that he now wants to get one! I would recommend this dealer and dealership to anyone who wants to have the best experience getting a car in San Diego!

alparrajr2

Aug 13, 2012

I shopped at the competition before going to South County BMW. I was unable to purches a BMW at a price point I wascomfortable with so the sales person sent me on my way as fast as they could. Upon arriving at South County BMW I was approached by Charels . I shared the details of my experiance in dealing with the competition to Charels and the issues I would have to over come to be able to purches a BMW. Charels took an extensive amount of time showing me the vehicles on the lot and went over every detail you could think of. Once I selected a vehicle the sales manager and the finance team did the impossible and offered me the price point I wanted. I would highly recommend South County BMW if your in the market to purches a BMW. By the time you leave you'll realize that not only are they miracle workers they make you feel part of their family too.Thanks Charels,AlP.s. my wife was shocked I got the exact car she wanted.So I guess I'm now her miracal worker!

Six6gift

Jul 6, 2012

My sales person Kailash and I had built a very good relationship based on trust and mutual respect long before I purchased an automobile from South County BMW and this, along with a great deal is what brought me back to purchase my car from him. Kailash brings not only great knowledge of the automobiles he sells, but as well a charm and personality that quite frankly I have yet to find with any car salesman in my past purchases. Hats off to South County BMW for creating such a pleasurable car buying experience!!

atobiason

Jun 27, 2012

Our experience with BMW South County was extremely pleasant. Yvonne Von Amelunxen was very friendly and helpful and was never pushy, she was very knowledgable and answered all of our questions.Jim Wolleson was also wonderful to work with he explained everything about the financing very thouroughly.He was also very knowledgable. Our overall experience was excellent.I would highly recommend this dealership.

GatorNavy

Jun 26, 2012

Kailash Joshi was a very honest and no non-sense salesman. I appreciated the fact that he wasn't out to screw me out of a few extra bucks but rather to give me the most honest price he could. I also appreciated the fact that I wasn't passed from salesman to salesman to supervisor like other dealerships - my buying process was conducted with Kailash "stem-to-stern." Very professional!Rest assured. I will be back to BMW South County and will ask for Kailash.Steve Mitchell, LTCDR USN (Ret)

Duckor

Jun 17, 2012

Great people, fair no pressure deal and totally professional staff. Yvonne bent over backward to assist and make the sales experience the best. Ron is simply a pleasure to do business with.

jasboz

Jun 4, 2012

Picked up my 4th BMW from South County BMW. It's like going to the Cheers bar (where everyone knows your name). Kailash and Ron could not have been more helpful and professional. The whole process was quick and efficient. I would (and do) highly reccomend this dealership to anyone who wants a pleasent and reasonable way to purchase or lease their next BMW.

billmckelvey

Jun 2, 2012

An extremely pleasant experience. I leased a 528 after a no pressure demo and follow up visit. Kailash and the whole staff were very friendly and eager to answer any questions and explain completely all features of the vehilce.

jensporl

Jun 1, 2012

Yvonne is one of the best sales people I have ever dealt with. She has been thorough and timely in all of her follow up. She is not pushy and seems more interested in ensuring I am satisfied than she is focused on making the sale. She has taken her time with me and made sure that every question I have had has been answered. I appreciate Yvonne and wish that more sales people were like her!

jon bryson

Jun 1, 2012

Yvonne was such a pleasure to deal with. She was so knowledgeable and so sharp. She had a way of getting the ultimate driving machine message across that was precise and spot on. She handle my visit with style and grace. Though this was not my time to purchase, when my time comes i will be standing at her door step. What a real treat to do business with Yvonne.A future customer-Jon Brysonjonwbrysonatgmail.com

lellforever

May 31, 2012

Great and friendly dealership. If you are looking for a great smooth car buying experience thats the place to go. Ask for Kailash, say Leo referred you, and he will give you a Great price. Must go!!!

shallak12

May 31, 2012

I bought a 3 series at South County BMW and the service was excellent. Yvonne provided first class service from initial meeting to walking through specs on the car when the deal was done. Whether I was interested in a 3 or 5 series, she was so friendly and made the car buying experience such a pleasure. Kudos to her for her thoughtfulness, great attitude and sense of humor. Great job Yvonne (and special thanks to Jim/Ron in Finance).

vtalpade

May 31, 2012

Kailash was extremely friendly and knowledgeable. He made the shopping experience extremely relaxed and we felt very well informed to help our decision-making. Excellent service! Thank you!

wdoyle

May 31, 2012

I can easily rate Kailash as "Great " in all above categories. His customer service was exceptional, and though he clearly has many clients, I always felt as though Kailash was making me a priority. I have incredibly high expectations and demand a lot of people in general. Kailash exceeded my expectations on several levels. I believe he worked hard to get me into the car I wanted and did so at a fair deal to me. Most importantly of all, Kailash is someone who makes a customer feel like they're doing business with a person who cares rather than a large company, concerned only with the bottom line. This can be a very hard task to genuinely accomplish, but Kailash does so in spades. At the end of the day, people prefer to do business with those who are trustworthy and genuine. Other dealerships quoted me similar deals, but simply put, I gave my business to BMW South County because Kailash is someone who I genuinely feel good about giving my business to.Please do not hesitate to contact me if you have further questions about my experience with Kailash and BMW South County.-Weston Doyle

Karen Butler

May 30, 2012

Yvonne Van Amelunxen was by far the best car sales person we have worked with. She was on the job for us from the moment we met her and did not cease to serve us even after the car was delivered. We felt her approach was honest, but direct. When we didn't care for a car on the lot. she found one elsewhere that suited us. The delivery was flawless and that's a first for us Can't say enough about her service and care. Thanks for a job well done.

hcopans

May 29, 2012

I would highly recommend Yvonne and all of the sales and financial staff at BMW South County. The staff are extremely friendly, and most important are very professional. My transaction was seamlessly handled at all levels, and at no time did I feel any pressure to make the purchase. The vehicle was allowed to sell itself. Clearly worth the drive from anywhere in the San Diego County area.

Stan Wong

May 29, 2012

I have been a customer of the South County BMW, previously known as Cunningham BMW for more than 25 years. I prefer to do business with a dealership that is informative, respectful and never pushy or intimidating so I can have a good time roaming about the dealership checking out the models and colors. This part of the buying experience is important to me because I don't shop for a BMW everyday.Ask for Kailash Joshi next time you need to buy a BMW. I bought a 640I Gran Coupe ontheir European Deliverly Program from him. He is most wonderful to work with as he is a great listener, trying hard to figure out your needs to put you in the right car with the options. He is well mannered, efficient, and always return your call quickly with any questions you have. He does not oversell or make you feel like his main concern is to close the deal. He also has a great sense of humor.A good tip: We all look for the best deal. Ask Kailash to go to Jeff Gerken, the general manager there, a great guy, friendly and will work hard to earn your business if you need that extra bucks off to help with your buying decision.

lubbabl3

May 28, 2012

When my family and I walked in, we were immediately asked "how can i help you." Then, once we were seated Yvonne offered us refreshments, displaying great customer service. Yvonne had asked for what I was looking for in my purchase and quickly found a car that fulfilled all my requests and even found a few more options for me to choose from. Even after purchasing my car, she called often to see if everything was alright with the new car and if there were any questions i had. After answering all my present questions she also told me that if i have any questions to feel free to call her back. She is really friendly and always has a smile on!

shenriksen87

May 26, 2012

I was extremely pleased with the service that Kailash provided; he made sure that my grandmother and I were well taken care and answered all of our questions. Even after our visit he has regularly kept contact and answered all of our questions. It is nice to know that I am given updates on the status of my car in the ordering process as soon as they occur.

mchiodo08

May 25, 2012

They were awesome to work with. Service is done quickly and always available to answer questions or help with things. Entire team at that dealership is great.

lesedelstein

May 22, 2012

My experience was an absolute pleasure from start to finish. Yvonne was extremely thorough and professional as were the people in finance. The car was delivered in fantastic condition and we are delighted with it. Les

Theresa2

May 21, 2012

Yvonne was great to work with. She listened to what I wanted as far as style of car and price I was able to afford and from that she was able to get me into the car of my dreams!She was so wonderful to work with I referred my mom to her. My mom ended up buying a car too. We received exceptional service from Yvonne in both experiences.

sthurman

May 17, 2012

I just purchased a new 535i from BMW south county. I had a great experience and got a fantastic price. From the moment I stepped on to the lot there was NO pushy sales person in my face. They just wanted me to find the best BMW. I first dealt with Gino and then with Yvonne because Gino was on vacation. They both did a great job and I would buy from them in future without a doubt. My entire experience was fantastic. This was my first BMW and will not be my last. I will be buying BMW's from this dealership until the day I can't drive anymore, period.

albermudez

May 16, 2012

What could I say about Yvonne that could possibly express my appreciation. From when I called to make an appointment to view the car to the end when when I did my inspection she was helpful, knowledgeable, and most importantly friendly. This was my first experience buying a car and I couldn't have chosen a better person to buy it from. The entire time I never felt pushed into making a purchase. Yvonne made the entire process smooth and comfortable. I would highly recommend Yvonne to anyone and believe me I do!!!!

Bradpayne

May 13, 2012

The team at South County wrote the book on customer service and attention to details. You won't get the one size fits all service. Kailash even took the time to give us some interesting details about how to receive a car from the BMW plant, which we might do when we go for the M6.

GIANITALY

May 12, 2012

best service i ever had in this dealer ,very professional sales rep , i will recommended it to anyone.thank you for the help in all of aspects.

ines637

May 9, 2012

I think this dealership was very helpful but Yvonne was very personable. I appreciated the attention and the infomation. She contacted me the next day to see how things were going. Thank you Yvonne. Ines

luhongsheng

May 9, 2012

the wait is way shorter than any other dealer. everyone working in the dealer is really nice to talk to, special the customers relations. they understand what you want and they perform high quality service.

stevenhorowitz

May 9, 2012

I highly recommend Kailash to anybody in the market for a BMW. He not only knows his stuff, but he's a true gentleman who's primary concern is what's best for his client. Thank you Kailash for the great experience.

kpodle

May 5, 2012

This was my first BMW purchase. Mr. Joshi was very thorough reviewing the features of the car. He took the time to answer all questions. He is very knowledgable and I would definitely recommend him to anyone looking to purchase a BMW. The sales manager Jim was also very helpful. Overall, I am very satisfied with the experience of buying my car from South County BMW.

billmercier

May 4, 2012

These guys are fantastic! Long story short, I ordered a car. When the car came in, the color was totally different than I thought. Kailash knew right away that I was not happy with the color. Even though I ordered this car, they knew that a happy clients was much better than an unhappy client. They allowed me to order a brand new car and kept the other car on their lot for sale to another customer.My last 7 cars were all new BMW's. I have had quite a bit of experience with other dealers and sales people. BMW of South County and Kailash are by far the best!Sincerely,Bill Mercier

ewm5

May 3, 2012

Have never had a bad experience at this dealership, I drive by a few other bmw dealerships to go to BMW South County. Natasha is great, she always gets me an appointment quickly and notifies about whats happening with my car as it progresses. . Definitely recommend this dealership for servicing.

cfwheeler

May 2, 2012

Natasha is a great service adviser and has kept us informed of our vehicle status while in the shop. She goes above and beyond and ensures that your experience at South County is amenable. I have used Natasha a few times for both of our vehicles and she has surpassed the expectations that I have, and that were formed from using other San Diego local dealers. If you live within 40 miles of BMW South County, you don't have an excuse...take your vehicle to South County and ask for Natasha, and Nick Owen (technician)!

coop3.0q

Apr 28, 2012

Natasha is simply amazing... Thank you for working everything out for us, we really appreciate all your hard work and most of all your honesty! Thank you to the service technician's you are all top notch!

Best Dealer in San Diego

Apr 25, 2012

Great dealership and excellent personnel. Very knowledgeable, professional and friendly staff. I felt totally comfortable throughout my whole experience and walked away with the car of my dreams! Go here if you want a wonderful car buying experience.

kpenyak

Apr 23, 2012

It was a pleasure doing business with Mr. Joshi. He made my car purchasing experience pain free. I would recommend this dealership to my friends.

psr

Apr 14, 2012

First time BMW purchase through European delivery. Excellent experience with Kailash Joshi. Explained the ED process in a clear manner, facilitated the whole process from test drive all the way up to delivery. Kept us in the loop all the time via phone/email. Absolutely stress free. Kailash provided a great overview about the vehicle operation at delivery time, which proved to be invaluable.Overall experience GREAT. Will not hesitate to recommend Kailash to friends and family. If I needed another BMW, would definitely go to BMW South County again, and look for Kailash Joshi.

dmitro

Apr 11, 2012

Kailash Joshi is friendly, courteous, and professional. Not pushy at all. He was very patient, as it was months from our first visit until our actual purchase. He made us feel very comfortable in purchasing our vehicle. We are confident that his offer to assist us with anything (even after the papers were signed) is sincere and honest. We have purchased cars at BMW South County in the past, and were familiar with the level of service they provide, yet it was still a big decision to purchase a car. Although there were other cars on my "want list", I quickly dismissed them after test-driving the BMW, and reflecting on how anxiety-free my wife and I have been when driving BMWs (no worries about servicing them, no concerns with quality, and no reservations about the character of the salespeople that work there). I have owned many cars in my life, and I feel what BMW offers (quality of vehicle and service) are beyond reproach. At this point in my life, I frankly would not drive anything else, and would not bother even going to any dealer besides BMW South County. All of the people there were friendly, but I would particularly recommend Mr. Kailash Joshi as a person to see if considering purchasing a vehicle at BMW South County.

Rob and Jen Armstrong

Apr 11, 2012

Our car buying experience at BMW South County was AWESOME. There was no pressure and it was a very relaxed atmosphere. Mr. Kailash Joshi was a complete joy to work with. He is extremely experienced and was able to immediately answer all of questions. I highly recommend purchasing a BMW from BMW South County. We look forward to purchasing our next BMW.

Jaster66

Apr 10, 2012

MIke Sisco has been very helpful to me and my girlfriend in finding us a great car and at a great price.I love the great hospitality he has given us and hope to work with him in the future. Will come back!!

Edwin Dizon

Mar 27, 2012

I had a great experience buying a car at this dealership. Not only were the sales person helpful but they were all professional and friendly. The facilities were also very nice and clean. I would recommend them to anybody. I would also go back to them if I need to purchase a vehicle in the future.

cmdcmgold1

Mar 26, 2012

By far the best car buying experience I have had. Mr Kailash Joshi was the consumate professional. I will definitely recommend BMW South County and in particular Mr. Joshi.

sebg74

Mar 25, 2012

I have come to this dealership for a couple of years now and have always had a great experience with BMW South County, whether its their sales or service department. Recently, I had my car towed in. To get straight to the point, I had to leave my car for a couple of days, so I was need of a loaner car, which are free courtesy cars provided by BMW South County, a huge plus. The young man that helped me that, Joseph, was very polite and helpful. He helped me carry and transfer stuff from my car into the loaner, which he did it with a genuine smile. I say genuine because he kept it for the whole time. WHOLE TIME! He helped with the paperwork, pointed out a few scratches on the car I would have never NEVER saw, and hooked it up with a 335D. Also after I returned the vehicle, I had left a check in the loaner which I called Joseph, (he picked up the phone) and a gave a sigh of relief knowing he had found it in the glovebox while checking it in and he said he actually was about a second away from giving me a call that he found it!! Just a shout-out to Joseph!!

docpau1974

Mar 19, 2012

We had a great service. We would definitely recommend thus dealer and this company to our friends. It was a pleasure working with Ricardo de Leon and Linda. Now we just have to take our vehicle back for the cilajet and we should be happy even more.

gcretton

Mar 14, 2012

I purchased my fifth BMW from this dealer and took delivery yesterday. I have found not only the two named employees mentioned above, but all of the staff and employees of this dealership, to be extremely friendly and helpful with my motoring needs. This is perhaps the biggest reason I by BMW's, but I wouldn't be honest if I didn't say the product sells itself. Having a wonderful support base is always comforting and reassuring, particularly recognizing that anything mechanical will sooner or later require maintenance. So everything from the buying, financing and service with this dealer has been above and beyond. I wouldn't hesitate to recommend them to anyone looking to buy this particular product.

loft218

Mar 13, 2012

We came to South County BMW on a recommendation for a friend was we were not disappointed. There are 2 other dealerships closer but we decided to see what they had to offer. Worth the drive. The entire experience from walking through the doors to taking delivery was flawless. We enjoyed our experience at South County BMW and would recommend them to our friends.

leebmw

Mar 3, 2012

The purchase of my new 1 series at BMW South County was a great experience. Kailash was approachable and very friendly. There was no push to make a purchase right away and a test drive was encouraged. I knew I wanted a BMW but I was not sure of the model. The guidance as to which model would suit me best was fantastic and the car is the perfect fit for me!even once the purchase agreement was made I dod not feel that I was brushed to one side so that another sale could be made. Instead the post sale actually took longer! There were detailed explanations of all the cars features & what to do in the event of any abnormality.I am extremely happy with my purchase and would definitely recommend Kailash Joshi & BMW South County to a friend for purchasing their new or used BMW.

jkapchin

Mar 1, 2012

Great customer service, excellent communications and prompt response.Care about client and long term business relationship. Great attention to details, and a wonderful person to work with.

lupsan71

Mar 1, 2012

Very good deal. We had gone to another dealer here in San Diego and were very displeased with the customer service. They tried to sell us something we didn`t like. We are very much pleased with your salesmanship approach and both Mikes were very professional and helpful.We really like our car. Thanks Mike Vasquez. The Sanchezes.

campbellsc8

Feb 27, 2012

We had a great buying experience with BMW South County's client advisor Yvonne Von Amelunxen. We really weren't even in the market for a new car until we explored all the available options she made available to us. After taking the time to consider our situation we were able to upgrade to a new BMW 3 Series for a lower monthly payment & lower interest rate then we were getting on our previous car. The overall experience was very easy, pressure free, and personal. I would recommend Yvonne and BMW South County to anyone looking for a new car.

myumol

Feb 27, 2012

Yvonne Von Ameluxen is great and very helpful. She takes her time to listen to what customers looking for and works to meet their needs.

lucotterill

Feb 21, 2012

Yvonne was fantastic when it came to buying my BMW128CI.From the moment we walked into the wrong showroom (we needed to be across the street at their other dealer location) she couldn't have been more attentive.Her knowledge of the car in terms of performance, safety and technology were second to none. We never felt pressured or overly sold to. Her number one objective was to satisfy our needs rather than push a car onto usWhen it came to negotiation the team were fair and quick with their recommendations. There was no time wasting as is usually the game with buying a carIf you want a BMW and have an enjoyable experience buying a car then go to BMW South County and ask for Yvonne.

Thorton

Feb 15, 2012

Professional attitudes, with attention to detail. The kind of people you want to deal with when you are making a major purchase. Taking time to explain all the bells and whistles on my car, really makes you feel valued.

notafanofsbbmw

Feb 11, 2012

I bought a used car from this dealership and regret it. The car has had numerous problems and I have had it for only a few weeks. One of the problems is a coolant leak that certainly could not have developed in one month's time. It appears that the dealership actively concealed the problem by tiping off the coolant levels. After driving it for a few days the cooant level warning light came on.Of course the hoses are not covered by the warrrany. I was also told that the break pads will need to be replaced shortly. In short, it appears that I bought a car that has numerous problems and will probably need lots of repairs.I would stay away from this place and not buy a used car from these people.

SDMaddy53

Jan 29, 2012

Provided excellent service and very patience getting me the car that I needed . Second car with this dealer.. WE were able to use the computer and it was useful since it saved me time.

boostchicken

Jan 14, 2012

Yvonne went the extra mile to get me in the car I wanted. Originally looked at 335i but it was too pricey for my blood. I wanted a manual 135 to start with, but they only had a manual 335 on the lot. After a great test drive when the numbers came back they pretty much drove the 335 to rock bottom prices. Still not cheap enough for me. They found a 135i in my area and ran the numbers and they were exactly what I wanted to pay for a well optioned 6spd 135i. There were a couple more issues there regarding a deposit, but they worked everything out to my satisfaction and were polite and understand all the way. If you need to buy a BMW in SoCal, look no further.

ricomac

Jan 14, 2012

I am a US Navy veteran and these guys took care of me!! I was originally in there for service but it was a lost hope for my car is was getting to that age and mileage that it needed to be replaced. Randy Mann took care of me along with his colleague Kailash Joshi!!!! He worked with the GSM Ron and take care of me personally. It was one of the very few times that I truly felt appreciated for the 8 years of service that I gave this country. I am forever greatful for Randy, Kailash and Ron for helping me during a time of need. Oh yeah and I LOVE my 335i. Randy, Kailash, Ron and the rest of the BMW South County team support our troops!!! Go see them and let them take care of you. They won't rip you off and they do appreciate all that you do. Thanks!Very Respectfully,Rico

mgeorgiana79

Jan 3, 2012

We had a great experience with our Sales Rep Mr.Kailash Joshi , he made us feel comfortable and work with us in every aspect .He had answers for all of our questions and he made sure we get our car that day :).We recommend Mr.Joshi to all future BMW buyers BMW South County rocks :)

yigit

Dec 26, 2011

It was a great pleasure dealing with Kailash Joshi. I think this dealership is lucky to have him as a sales man. Unlike any other rep in any other dealership, Kailash Joshi does his job with integrity. He is friendly and honest. If you want to deal with a nice person in a dealership (which is very rare) ask for Kailash Joshi.

cole.woodman

Dec 20, 2011

This is my first BMW. I have to say, I am very impressed. I knew the vehicle would be flawless, but I expected the car buying experience to be the standard back and forth, "us vs. the dealership" event. It wasn't like that at all. Kailash was very friendly (one of the nicest car dealers I've ever met), taking time to answer all of our questions, while not being pushy or in a hurry to make the sale. While the financing portion was going on, Kailash introduced me to many of the people who worked at the dealership, including service personnel (who I would be seeing in the future for schedulued maintenance). This made me feel very welcome, and made me feel as though I'm joining the BMW "family". Overall, although this was the most money I've ever spent on a car, it was well worth the price. This was handsdown the best car buying experience I've ever had, and I look forward to shopping here again when it's time to replace my wife's old car.

herman0389

Dec 19, 2011

Had a great experience. They were very friendly, know how to take care of their costumers. It was my first time buying a new car,and being a BMW it is an experience I will never forget.

NCYinger

Dec 15, 2011

Mike Vasquez made a difficult situation pleasant. We knew we needed a vehicle for our active lifestyle, but we didn't know what to get. My parent recommended Mike and now I see why. He was wonderful. Plus, this little X3 is a perfect do everything mobile. It is the perfect surf mobile, romping in the mountains mobile, or a fun night at the ballet. It can handle a 2-year old and a 9-year old at the same time, with comfort. Thanks Mike and everyone at BMW South County, El Cajon.

BigBigCloset

Dec 2, 2011

I went in looking for a new car, my first new BMW. The staff were very friendly and accommodating. I didn't feel pressured as I do when I go to other dealerships. They were very helpful with all my questions. I will be coming back for my next new BMW in a few years.

005036l

Nov 29, 2011

Kailash Joshi was very professional and polite. He made our car purchasing experience so easy. He handled our credit issues with respect and we are so grateful. I will reccommend Kailash to everyone interested in purchasing a BMW.

jj1995

Nov 29, 2011

BMW South County is the most welcoming BMW car dealership in San Diego, period! I came to BMW South County, after having visited both BMW San Diego and BMW Encinitas dealerships, and was welcomed enthusiastically with open arms by the charming salesman, Kailash Joshi. He, unlike the other salesmen, seemed to have a genuine love of BMW's and cars alike, and his personality exemplified this through his knowledge of all the models. That being said, it came to no surprise that the entire staff at BMW South County was awesome! They assisted my family and I in buying our new car, and did so pleasantly and humbly. Not seen in many salesmen today, Kailash Joshi is entirely devoted to his customers and "adopts" them into his family. Just to give one example of his stupendous attitude and devotion to his consumers, he, just last week, was going on a short vacation to Lake Arrowhead with his wife for Thanksgiving when I gave him a call. I had asked him if he cold please return in order to buy my car because I was in a semi time crunch to do so. He was one-hundred miles north of San Diego, so being the selfless man that he is, he pulled over and asked his wife what they should do for they had a reservation at a pleasant resort. She told him to turn around for she felt bad for the "little boy" that had so urgently called him. Needless to say, I plan on repaying Mr. Joshi someday for his unfortunate non-fundable reservation at Lake Arrowhead! I am very grateful to have met such a kind and caring man as Kailash Yoshi. He is undoubtably a "people-person" and truly understands how cars should be sold. I recommend not only BMW South County as the BEST dealership in San Diego due to its unparalleled service, but also full heartedly recommend future buyers to buy their BMW with Kailash Yoshi.

coop3.0q

Nov 10, 2011

I'm pretty hard to please when it comes to buying a car, with that being said after a few tense moments in the beginning Kailash really impressed me. Kailash took his time explained things and always respected me. I would like to say the used car manager (Tim I think) worked very to get the car I wanted in my price range so thanks for that! I love the fact that the service adviser I was introduced to actually owns the exact same vehicle I purchased! Mad props to the management for having service guys that actually own the cars you service!

raymonddunn

Nov 7, 2011

From beginning to end, my experience with BMW South County in El Cajon has been exemplary. The sales process was pleasant and I feel I was treated with respect by people with integrity. Certainly not what I encountered at dealerships closer to my home in Riverside, CA. I was given a fair price for my trade-in, and a very competitive price on my new BMW. I purchared the Cilajet treatment (I highly recommend it). When I came back to South County to have it applied, I was treated like royalty. I highly recommend Aaron Vrhovnik (sales) and Michael Harrity (Finance Manager).

sergio p

Nov 4, 2011

Mr Vazsquez and Mr Waters were really helpful and did more than they need to do to make my buying experience a great one.Its a pleasure to buy a car when they make you feel like you are family. Congratulations on the superior service

dchristian55

Oct 29, 2011

Jim and I were first introduced to BMWs in 1988. We have owned one every since. On this particular visit we needed service to our M3. (The service dept. is awesome. Kudos to Matt and Scott) The X3 caught our attention; that's when we meet Mike. We are normally hesitant with sales associates, however, we liked him right off. The long and the short of our dealings with Mike is that he went over and beyond our expectations while purchasing this new little dream. I wanted a red car, he located one in Colorado. Mike even drove out to our home to program the car to our gated community and to our garage door. His customer service is a AAA status in our book. We also appreciate Jim Wolleson and his dad. Jim needed to part with a Ford mustang and these men gave him a sweet deal. Thank you South County BMW. The Christian family.

Mahmood07

Oct 29, 2011

I got some traction control and brake malfunctions pop up on my M3's iDrive screen, so I gave Natasha (Sales Advisor) a call around noon the same day. I let her know that I had an Autocross event the next day, and if she could just run the codes to see if I should cancel or go ahead with my event. Without prior notice, and even though she was busy, she allowed me to bring my car in right away and handed it to the technician (Marco) for him to take a look. They quickly found the problem as being a faulty steering angle sensor and replaced it. They both went out of their way to make sure I had my car fixed and ready for my autocross tomorrow. All in all, from the time I called Natasha to the time I left the dealership with my car fixed, It took no more than 2 hours and I was on my way. Now I can enjoy the Autocross, which coincidentally BMW South County are sponsoring! Great dealership, and even better service.

soyummy

Oct 17, 2011

I give South County BMW an A+ for service and quality. Everyone is so very nice and courteous. The eagerness to please is evident in every person I dealt with. Also enjoyable to work with.

tim scott

Oct 7, 2011

i just want say thank you for great job for mr gino centofanti and thank for all the guys bmw south county im so hope what you did for me thank you all!!!!!!!

JazzieBeemer

Oct 2, 2011

The entire crew at BMW South County is committed to treating each customer as if they were part of their family.From new car sales to the valet in the driveway, they make your experience as quick and painless as possible.Their alternative transportation crew is great for accomodating your transpo needs. I live 45 miles away from MY dealership and still the ease of service is just fantastic.The most important thing in sevice today is price... the labor rate to be exact. They are the most reasonable 'per hour' rate in the county.I even purchas my tires there. They are much more competative than even discount tires and they know the exact tire for your car and believe me, it does make a difference. I'll never get my tires, alignment, body work or repair done anywhere else as long as they stay the same great dealership they are today.Please feel free to contact me at JazzieBeemerataol.com for a personal reference.*** Encinitas BMW, Brecht BMW and San Diego BMW are all very rude and you are unable to get service in a timely manner UNLESS you purchased your car from them! When you are tired of being overcharged and put out, go the dealer that I recommend!BMW South County... Natasha, Matt, Daniel, Terry and the crew will take care of you right!Sincerely,J. Wilson

bmwrocker12

Oct 1, 2011

Rick Cohen was the best! He helped me with everything I needed. Rick took me to the service department, so I can meet the advisors. He asnwered all my questions. Rick was great!! I will be coming here again.

puropedo

Oct 1, 2011

Rick Cohen really helped us on our purchase of our 2011 328i. He explained everything about the vehicle. We are very pleased with his service. we are very happy we have purchased a BMW..

chm_otb

Sep 30, 2011

Stpoed by just to take a look at 335I, with Ricardo's helped ended driving it out the lot the same day. He was very friendly and I had a great experiance. He knew all the in and outs of the car, plus had a great test drive. I recomended my brotheir to see him and he ended up buying a 335I also from Ricardo.

dhernan

Sep 30, 2011

Rick was a very supportive and friendly car dealer. I was able to get a good price for my car. I had some problems with it at first, but Rick was always there to help me with my repairs. Outstanding customer service!!

JoJon

Sep 30, 2011

Came to this dealership to replace my 3 series BMW that was recently totaled. I am awaiting my insurance money and as not quite ready to buy but Rick Cohen spent the time showing me my options and explaining some good financial options for me. Other dealers I went to were quick to get me off the lot when they knew I was not buying "today" Rick was great and I will buy there for sure when my check comes.

turgut_gerboga

Sep 30, 2011

I have been searching for a nice, clean 535i for some time. Finally located one at South Bay BMW. Ricardo was the sales associate who helped me through out the process. He was very knowledgeable and professional, made the whole process of purchasing this vehicle very pleasant. If you ever at South Bay BMW to purchase a vehicle, make sure you ask for him.

Makara

Sep 29, 2011

Went in to check out a 335i convertible, did not expect to get one the same day but with ricardo's help I drove my new car home.

BP9i8u

Sep 28, 2011

We had a great experience working with Rick. He spent a lot of time getting cars for us to drive and provided excellent information on the cars. In addition, he found a financial program that fit our budget and allowed us to drive off in a beautiful 335.

mrsmel

Sep 28, 2011

It was the best experience I have ever had in purchasing a vehicle. Rick won us over right away with his easy going manner, knowledge of the vehicles, knowledge of his inventory, and willingness to really work hard for us. He helped us to find the perfect vehicle and get us a really great deal with a payment that we could feel good about. Jim came to say hello to me while I was waiting for my husband and Rick to go get our trade and he made me feel so welcome and comfortable. Francisco in Finance was great also. He made the options for warranty and maintenance very easy to understand and helped us to see the $$ advantage in purchasing the extended warranty and maintenance package. We are all set for the next six years and feel very safe and worry free!! I will recommend BMW South County to everyone I know. I will bring my vehicle for its maintenance and service to them as well since everyone treated us with such kindness and respect. It was a true pleasure to do business with such true professionals.

jeffnix

Sep 27, 2011

I purchased a 2011 BMW 328i Coupe from BMW South County in El Cajon (San Diego area) earlier today. I have purchased many cars over the years, and this was by far, THE BEST AUTOMOBILE PURCHASE, I have experienced. Kailash was wonderful to work with. He was very patient, (I think we took 4 or 5 cars for a test drive), very knowledgable, and never pressured me. I also had a great experience with the sales manager and finance manager. I highly recommend BMW South County dealership. Ask for Kailash... he is very patient and will help you choose the car that serves you best.Jeff Nix

macab_fox

Sep 27, 2011

My experience at this dealership was great. I am a young buyer, and this was my first time purchasing a car for myself. The level of stress with regards to the whole car shopping experience was very high, to say the least. I had questions I didn't know to ask and the person who would ask them was somewhere else. That being said, I really had nothing to worry about at all. The moment I stepped into this dealership, Mr. Kailash was there and showed great interest in helping me. I test drove a BMW and fell in love with it, Mr. Kailash stayed with me after I drove the car and showed all the wonderful features and benefits of owning a BMW. Along the way, I meet many employees at the dealership: from the receptionists to the Manager, even the employees who will be taking care of my car for maintenance. Again, Mr. Kailash was there through it all and he helped to tie everything together. I was treated with respect and courtesy, even though I was a new buyer and more than likely appeared naive most of the time. I felt like everyone wanted my interest at heart, to get the right car for me and at the best price possible. Awesome employees, great cars, the best service -- highly, highly recommend everyone to go to this place when shopping for a car, even if you're not thinking of buying a BMW-- they might change your mind once you get there. Thanks you, to everyone who helped me get my very own and very first car. I'm greatly enjoying it.

Bobhasman

Sep 25, 2011

My fiancee and I came down from Vegas to buy this car. We were trading in two cars, our earlier BMW 750 and a Lexus GX 470. Our transaction with Kailash was exceptional, to say the least. Though we went thru prolonged negotiations, Kailash stayed in touch with us patiently and never gave up. One does not see this kind of intense follow up from any car Salesperson these days. I and my family have purchased several luxury automobiles in the past, but our experience with Kailash and BMW South County was by far the best we have ever had. Though we got this beautiful BMW 750Li in June, we are still over the moon with our experience and hence this review. I am recommending Kailash and BMW South County to all my friends and associates in Vegas.

gbfrank

Sep 25, 2011

They worked with me to make it so I can get the car that I wanted, with a rate that would work for me. They made my trade in easy and made the section process fluid. I would recommend anyone to their dealship.

GG18

Sep 25, 2011

South County BMW is by far one of the best dealerships in town. Our overall experience in buying a series 5 sedan was outstanding. Ricardo DeLeon is without a doubt of the best salespeople at the dealership. He is very knowledgeable in his field and provided us with the information we needed to make our buying decision. It was an easy and stress free experience. I hightly recommend this dealership to anyone is the market for a new (or used) BMW. . . experience the difference!

hellno

Sep 25, 2011

BMW South County was the best dealership I have been to while looking for a used car. Their employees were very friendy and answered all the questions i had about buying a used car. They were willing to work with me from pricing to warrenties. They had a great selection of used cars at a great price. I was very pleased!!!

Holste

Sep 25, 2011

My wife and I purchased two cars in rapid succession from San Diego-area BMW dealerships. Her car came from another dealership; however, when we returned bo look at a car for me (BMW X3), the experience was less than favorable. We then came to BMW South County and began working with Chuck (and later Kailash) to identify a suitable BMW X3. Because I had a high-end trade-in (a recent Porsche Carrera S), the trade-in was problematic, but BMW South County didn't give up and managed to find a nearby Porsche dealer who wanted the Carrera. Chuck and Kailash never gave up, remaining friendly and determined as we worked to find deal that worked for us and for BMW South County. Then, to make a good experience even better, we began to work with the Finance Manager, Francisco. It turns out that Francisco also served in the Marine Corps and we struck up a fast friendship that only has only served to improve my attitude and relationship with BMW South County.

earlyretirement

Sep 24, 2011

I give my highest recommendation to Michael McCabe and BMW South County. I had such a positive experience from start to finish with him and his dealership. I recently purchased a new BMW from him for my wife. We were shopping around a while online and contacted all of the Internet managers at the other BMW dealerships in the area. I can say without a doubt that he was the most responsive and friendly out of all the dealerships I had dealt with.It was his quick response and "can do" attitude that convinced me to buy from him and his dealership even though his dealership wasn't the closest to my home. It was worth the drive to his dealership as he offered the best price but also the most responsive service which is important.From the start, he assured me that he would get the BEST price bar none. He absolutely delivered on that promise. Plus, he offered free weekly car washes as well. Something that no other dealership offered.The model BMW my wife wanted wasn't in stock but Mike ordered it from another dealership and kept us informed throughout the month on the status of the delivery. When we went to go pick the car up, he was so refreshingly great to deal with. Many car salesmen get a bad reputation but it was so wonderful to deal with someone of his integrity and character. To boot, he is just an all around good guy. For example, he just got back from a volunteer trip helping out the less fortunate in the Dominican Republic. It made us feel great dealing with someone with his character.Everyone at his dealership was very friendly. We have 2 young kids and all the secretaries there were friendly offering them juice, coloring books, crayons, water, etc. Just very pro-family environment which you don't expect at a high end dealership.I would highly recommend Michael and his dealership for anyone out there looking for a new BMW. I don't think anyone out there can match their prices and friendly, professional service.I agree with some that the showroom floor might not be as big or high tech or glamorous as other dealerships out there. But to me, it's all about great customer service and best price. And BMW South County delivered on those aspects. To me the most important thing in business is ethical service and someone delivering on their word. The car that I ordered wasn't in stock so they had to get it delivered and it took about a month. Last month he offered a $750 rebate and even though it was no longer available, Mike kept his word and lowered the price of the car $750 to honor his word. That to me spoke volumes of his integrity and that of his dealership.I'd recommend these guys in a heartbeat to anyone looking for a new BMW.

grhidalgo

Sep 22, 2011

Great customer service, my brother bougth a used car first and was happy with the service so he encourage me to visit South County BMW, I did and the next thing you know I am driving home with a 335I BMW.

mellyne

Sep 22, 2011

Im really glad I stopped by there,Ricardo was very friendly and helpful he got me in to a new/used car quicker than I could ever imagine,I would definatly recommend BMW of South County to anyone who wants The Ultimate Driving Experience !!!!!!

josejcontreras

Sep 21, 2011

I will definetely purchase another vehicle from South County BMW. Our experience with the dealership and Ricardo was above and beyond our expectations. Ricardo represented himself and the dealership in a positive light. Even though I hate dealerships, I would say SC BMW is an exception.

Juniorfromdallas

Sep 21, 2011

I have to say Ive never had someone go out of their way for great customer service. I was greeted immediately by Rick Cohen and got to the point on a vehicle with no gimmicks. I purchased a X3 it was pointed out to me that a system needed to be worked on and would take a while. I was very happy to be told up front straight to the point than for them to sit there and sugar coat things. Needless to say I was in a time crunch and had only a couple of days. They offered to ship the vehicle to me If I needed to go. I declined and told them I would spend the night there. I was suprised that the mechanic (deserves recognition but dont know his name) came in on his day off just to get this vehicle ready for me. The dealership and their associates go out of there way to make their customers happy even after they already drove away from the lot. I would definatley recommend this dealership to anyone in California.

miamia123

Sep 21, 2011

this is my second car from this dealership and the services was amazing from ricardo. i would/will recommend him to people looking for a BMW.

SBERK

Sep 21, 2011

All of the people I met and worked with were friendly and service oriented. I was treated well and not pressured. Everyone tried to make the experience a good one. They succeeded.

sdsurfer

Sep 21, 2011

My experience with BMW South County as a whole was great. I originally purchased a used 2005 X3 which had numerous problems. When deciding to return this car, Ricardo DeLeon and BMW South County went out of their way to make sure I was in a car that I was happy with. I purchased another 2005 X3 and the dealership made any repair issues I had with this car. I think this is rare that a dealership would actually make repairs on a used car. When working with Ricardo DeLeon, I felt like he was more of a friend and on my side than the dealership's. Not only was there great service, but he has provided excellent follow up service, making sure everything is still going well with the car and me personally. I would definitely recommend anyone looking to purchase a BMW in San Diego to call Ricardo DeLeon.

sparky11

Sep 21, 2011

I came to BMW South County wanting to compare european sport sedans after visiting several other dealerships. I want to say I have worked in customer service for years and generally my dealership expierences have not been up to my high standards, South County was for many reasons a fantastic expierence. The salesman Kalash greeted me promptly and gave me the most attentive and courteous service I could have ever asked for. I believe that Kalash Is as far away from the typical car salesman steriotype as I have ever met, and he is truely as refined as the product he represents. Kalash was able to show me why a BMW was by far the best investment and even helped guide me towards the best choice with my needs and budget. He was more than patient as I tend to ask too many questions and can take a very long time to make decisions. Due to their huge selection they had exactly the color and options I wanted. The negotiation process with Kalash was short and painless as I tend to dislike this part of the process above any other.The finance manager Jeff Waters made all the paperwork pass by smoothly and even brought some humor to a less than thrilling practice of completing the paperwork. The sales manger Ron took several minutes to really give us a heartfelt welcome to our new BMW ownership and get to know us. He was very appreciative of our business.Since my purchase Kalash has folloewd up with me on a few occaisons this week to enure all of my post-purchase questions about my new car have been answered.Thanks BMW South County!

roxxykittycat

Sep 20, 2011

My husband and I were done with BMW. Had a lot of problems with our X5 and was going to sell it and move on from BMW. Michael Caine and Natasha in service brought back our belief in BMW. My husband SURPRISED me on my birthday with a brand new 528i Mpackage. Biggest surprise of my life. I love my car. Between service and sales we are not going anywhere. Thank You.....

Susanrobins

Sep 20, 2011

I felt that Mr. Joshi was being honest and up front with me throughout the sale of my car. He was also quite informative about all the possible options and explained them to me clearly. The final note that made me purchase from this dealership was Mr. Joshi's pleasant and courteous manner in which he treated me. This has not been the case at other dealerships in San Diego, so it was refreshing to know that it's still possible to enjoy the experience of buying a car.

ramzey

Sep 19, 2011

Helpful people Rick was great and so was Ron and well as Francisco. they explained the terms and instructed us about use of the car

ruben_jimenez

Sep 19, 2011

Great Experience !! Very professional, very informative, very courteous.There was absolutely no pressure and no BS, like many other BMW Dealerships in the area.Enjoyed buying a BMW from Kailash and BMW South County.Will definitely send him many more customers.Good job done ! Keep it up.

jitarantino

Sep 18, 2011

The best experience me and my wife have had at a car dealer. Ricardo was knowledgeable and courteous. My wife was 8 mos pregnant and the experience was fast and friendly and accommodating. we were completely satisfied with the friendly service, fair price and the car we purchased.

chastman

Sep 17, 2011

This was the most professional and pleasant experience that I have ever had buying a new car in over 50 years. From the sales manager who created my deal to the finance manger who painlessly helped me through that tedious process, and then the new car client advisor who spent endless time with me and continues to by phone, made this a fun and enjoyable process.

monik59

Sep 15, 2011

We had a great experience, overall, at BMW. Ricardo DeLeon was very knowledgeable, made us feel comfortable at the dealership and provided all the information we needed to make our decision to buy our new car. Not only was there great service while at the dealership as we purchased our new X5, but he provided excellent follow up service, making sure that everything was going well with our new car. Ricardo, as well as others at the BMW South County made our overall buying experience easy and pleasurable.

Tracylee

Sep 2, 2011

I have given Kailash Joshi and BMW South County the highest ratings possible because of the very personal service provided to myself and my husband during our time doing business with them. My husband has a brain injury and we sincerely needed special attention when it came to dealing with our desires and needs in the purchase of a new car. Kailash Joshi and the entire sales staff as well as Francisco, the financial wizard were all very patient and helpful with us. Mr. Joshi was extremely understanding of our situation and made us feel very comfortable and pleasant during the entire process. We will definitely recommend BMW South County and Kailash Joshi to all our friends and family.

Ronda and Scott Moree

Sep 1, 2011

We love the team at BMW South County. They always try to go above and beyond with customer service! Thank you Jim, Josh, Rick and Ricardo.

chewy

Aug 30, 2011

Our visit with BMW in El Cajon was very pleasant. Mike V. listened to what it was we wanted and what we could afford. I gave the rating that I did because, let's be honest BMW's are very expensive and it's a lot of money to let go of at one time. We had previously owned a BMW and were very pleased and knew we would eventually want another one. It can be very stressful and a very long process to buy a car, but Mike V. made it much more enjoyable. I hope this answer's why I gave the rating I did. If not I will gladly complete another survey.Sincerely,Yvette Beucler 8)

bmw2011sandiegomove

Aug 29, 2011

Kailash is a very friendly and capable car dealer. He is experienced in his field and he is enthusiatic towards his work. Buying a car with Kailash was a very smooth process. I recommend this dealer, as well as BMW South County.

rollieher

Aug 29, 2011

My wife and daughter came to look at the cars at BMW of South County expecting not to buy that day but to look at the cars and make decisions later because it was almost 5pm. Even though I was decided to get a car for my daughter, I figure that they will not entertain me at all since it was late Sunday afternoon. I saw few people at the dealership so I approached Kailash. He was not smiling at first so I thought this will not be good at all so I better be quick to tell him that we are just looking.To make the long story short, it was the most pleasant encounter I have ever had with a car salesman and dealership for a long time. They provided me with a no nonsense estimate of the cost of the car and made us feel good about being there that afternoon. My wife and daughter came home with the new car in less than 2 hours and we felt satisfied with the purchase. The people at BMW of SC was superb. Our sales person Kailash Joshi was a wonderful person and the best I have met in that job. I have had at least 8 car buying experiences in the past and he was the best. Thank you BMW of SC. Thank you Kailash

stouhy

Aug 29, 2011

Great experience with friendly staff! There weren't too many options in the price range we were looking for, but they made it work! The best thing is, very little of the back and forth usual haggle, which is usually the point I change my mind...All in all, I'll be back when I can M3 upgrade...

dxdeacon

Aug 27, 2011

Friendly staff, pretty good deal although the trade in offered for my car was a bit low. Got $2000 more from CarMax the very next day. All in all, a solid place.

pgalos

Aug 23, 2011

This is the third new BMW i've taken ownership from BMW South County. I'm a loyal customer because they ALWAYs provide the best service i've experienced anywhere---Unlike the sales advisors/Managers at BMW of San Diego, CA, who did to me as follows: 1. Ignored me when i was at their dealership.2. Act as though i was bothering them when i had questions to ask.3. When i asked them a question they answer it, then walked away.4. When i tried to negotiate a sales/lease the manager high balled me during the negotiation process. However, i researched prices from BMW Palm Springs, BMW South County, but BMW of SD literally tried to rip me off with an extremely high lease rate for the same car/price. BEWARE of BMW of SD!!!!!! They are a bunch of snobs who will take advantage of you if your not an educated car buyer.On a positive note of my BMW purchase--BMW South County sales advisor Kailash Joshi provided the best customer service by far. He was always available when i had questions, and continuously followed up with phone calls/emails with answers. I expressed to him that i do not like being pressured when purchasing a new car so he let me go at my own pace. During the negotiation process, Mr. Joshi beat out BMW of Palm Springs, and by far BMW of San Diego by providing me the best price. Mr. Joshi's customer service is beyond reproach!!!! He always gave me the impression that i was part of the BMW South County family--A feeling that won over my confidence during the buying process. BMW South County will always be my #1 dealership recommended to all my friends, family, co-workers, etc. They will have my business everytime i'm in the market for a new BMW.

SNIGELB

Aug 23, 2011

This is the first time in my life that I can say woking with a car dealership that offered me exceptional service. I felt that my best interest was put first before anything else. Kailash Joshi sales process was very good, his follow up process is second to none. Nice work Kailash!!

ssansom

Aug 20, 2011

Brandon was very helpful in answering all my many technical questions. He is a genuine enthusiast and knows BMWs, both new and old. It is important for me to know the truthful information and the details that to make a good decision on which car and options. He was always spot on with his answers. Kailash did a great job of taking me through the configuration, ordering, and European delivery processes for a new 135i. He balanced all of these elements and made a great price as well. Both Brandon and Kailash are great assets to the South County BMW team. Scott

r55

Aug 18, 2011

Gary is friendly, knowledgeable, trustworthy, patient and very accomodating. He immediately made my husband and I feel at ease and never once pressured us into making any decision regarding the purchase of the car for our son. We felt so comfortable with Gary, that we made the decision to purchase a new BMW that same weekend.

raul123

Aug 18, 2011

Excellent in every aspect! Excellent customer service. Congratulations for investing in personnel like yours. Ricardo Delson was great and attentive to our wants. The area of expertise of your staff is amazing and the environment great. I will definitely be going back in the near future. Congratulations.

BethCLew

Aug 15, 2011

Upon arrival to look for a certified pre owned, we were greeted by Rick Cohen. With Rick's patience, guidance, honesty and passion for BMW, we left the dealership in our favorite BMW! Rick was very kind and personable. He met our needs and found the car we needed. It's been less than 24 hours since we drove away in our BMW and I've already reached out to friends and told them to call Rick at BMW South County. The best part about Rick? He drives an 11 year old BMW. He truly believes in his product!Thanks!

viviandub

Aug 11, 2011

I usually don't like like to write reviews, but this time is different... I really would like to point out the outstanding service we received at the South County BMW. We came in as new customers looking for a Z4 ( with a promotional rate on the internet) and were greeted by Mr. Kailash Joshi. We have to say that he is the most respectful and gentle person we have ever encountered while looking to buy a car. Not only was he courteous and filled with knowledge , but he was sensible to our needs and extremely patient. The amazing way he handles himself made us feel right at home and ready to buy a car from this reliable and wonderful person. We made the right decision! The whole team involved in helping us get the credit really worked wonders for us, going out of their way to help us. There wasn't a second in which we felt pressured or insecure. What a pleasure to own a new BMW with such amazing service , but more so to have met Mr. Joshi , who we now consider a friend. It really makes all the difference where you buy your car and who you buy it from , and this is the best place to go if you are looking for the best! Thank you South County BMW and Mr. Joshi for making this a wonderful experience.Kindest regardsEduardo & Vivian Perlo

Kase Zome

Aug 10, 2011

Unparalleled service - from a guy who's as particular about his vehicle as I am, it's the highest compliment I can pay to South County BMW and specifically Natasha Silveira (Service Advisor) and Nick Owen (Technician). Testament to their service level is the fact that they're a 50 mile round trip drive for me - when there are 2 other BMW dealerships much closer. Follow up, follow through, and damnit, give me an accurate time estimate on how long you'll have my car - this is what I appreciate from Natasha and Nick and this is why I'm highly recommending South County BMW's Service Department.

bawelch

Aug 9, 2011

I went in to purchase an extended warrenty (100K +} for my BMW X3. I saw a convertable with low mileage and a reasonabspoke to Kailash to see if we could make a deal. I believe they did everything possiincrease the value of my trade in and add features to make the numbers work for me. Their service department is surperb and the reason I will always go to BMW South County before ever purchasing another car in the future.

GeorgeM6

Aug 9, 2011

The service department of BMW South County was nothing short of outstanding. As soon as you pull up you are greeted by a friendly staff member. As a new member to the BMW family and not really knowing what to expect, this was the perfect place to go to. Natasha was amazing and will ensure that all your questions or concerns are handled with the up most professionalism! AWESOME PLACE TO GO!

yellowthunder

Aug 9, 2011

South County is such a warm, inviting family environment. Everyone is so happy to be there and so helpful. They know I'm extremely picky and particular with my car and go out of their way to help. The loaners are always clean and shiny as well, so it helps if I need to have a car for business. Other dealerships in SD can be very cold, sterile, and rude. I tried (and never went back to) two others before finding South County. I even drive out of my way from my office in Poway to get there just for the smiles and quality of work!!

nwhenriks

Aug 8, 2011

Kailash was extremely helpful in ensuring that my father and I were taken care of professionally and efficiently during our recent experience at BMW South County. In fact, it was such a positive experience that I can't imagine going elsewhere (or to someone else) for my next vehicle purchase. I wholeheartedly recommend Kailash without reservation to anyone looking to purchase or lease a BMW.

Isaacata

Aug 7, 2011

I have given BMW of South County this review because they made it possible to purchase the car that i wanted with the price i wanted.

newtobmw

Aug 3, 2011

Kailash Joshi and the entire team at BMW South County are incredibly helpful, courteous, and offer great prices! Although I have purchased many new cars in the past, I am new to the BMW brand, and new to leasing. Being a single, young, female, I was a bit intimidated of any BMW dealership, and preferred to initially communicate by email. Kailash was very accommodating always answered everything in writing. Needless to say, I had lots and lots questions for Kailash, and I totally admire his tremendous amount of patience to thoroughly and completely answer all of my questions. As a good consumer, I believe in doing my research, and it typically takes me 6-8 months, with countless quotes from multiple dealerships, until I purchase my car. Kailash has never pressured me, and I appreciate his great attitude, and helpfulness. Upon my arrival at the BMW South County, the first person that I saw was a priest sitting in the lobby; I certainly never expected that, but I took it as a great sign and as it turned out, my time at BMW South County was really a very positive experience; I remember, I was actually smiling, when I left the dealership! Anyway, when I met Kailash for the first time, he completely erased all my fears of a pushy BMW salesperson. Instead, Kailash was very respectful, and I learned so much from him, as he super knowledgeable about the individual cars too. We went for a test drive, and when we returned to the dealership, Kailash and I walked around the car, and he pointed out all the individual features which I greatly appreciated. While we were talking, I noticed there were other customers on their lot, and they were inching their way over to us, to hear all of Kailashs descriptions too! The other salesman on the lot noticed, and then, before I knew it, there was a group surrounding us, all listening to Kailash. I couldnt believe it, but the other salesman was asking Kailash about the car too! Kailash had no arrogance about him, rather was just happy to share his knowledge and educate all of us! Being an Accountant, I needed the details of all the numbers in the transaction, prior to me signing anything. Kailash completely understood, and took me to see Jim Wolleson, who painstakingly walked me though all the numbers in the lease. (No other dealership in SD was willing to do this!) Jim was just as friendly as Kailash, and although his phone rang countless times (of course, I apologized for taking up so much of his time); he simply smiled, ignored the phone, and really took his time to explain everything to me. I cant thank both Kailash and Jim enough, for going through this exercise, as they truly understood my hesitations, completely answered my questions, took me seriously, never pressured me, and totally leveled with me too. In todays day and age, we thankfully have tremendous amount of choices, which include choosing who we do business with. I believe in the old saying that, good people are hard to find, and I believe its even harder to find a good car dealership. . .but thankfully I found BOTH good people and a great dealership, at BMW South County. Although, a few other dealerships are geographically closer to me, I would recommend everyone take the drive out to El Cajon they will certainly make it worth your while, and I am sure you will have a very pleasant experience too!

skandy_78

Aug 2, 2011

Working with Kailash (sales) and Mike (finance/business) at South County was a good experience. We had to factory order our X5 and right from the beginning were kept well informed on when we would receive ours. We took delivery of our X5 almost a week before promised. Mike in finance was very friendly and easy to work with. There was no pressure to buy any of the add-ons etc that most dealerships try to push towards the end.We do not like haggling with dealerships over price. Using the BMW website, I got quotes for our X5 configuration from atleast 15 southern california dealerships. South County quoted me a very competitive price and they honored the price right thru the end of sale. Highly recommended!!!!!!Note: Recommendation is based purely on new car buying experience. I have never had to deal with their service department till date.

calrajada

Aug 1, 2011

Kailash Joshi is very consummate professional in the performance of his job as a SalesManager/Associate. He is very courteous and knowlegeable in all aspect of sales andknowledge of the car. My wife and I are very happy with the purchase of our X3. Hewill be definitely recommended to our friends and families when time comes for a purchase of new or used BMW from South County BMW Dealer. A very nice and super guy.Thanks Kailash for all the help.Charlie and Lilia of Chula Vista

Jsanders30

Jul 20, 2011

The staff at BMW were all extremely friendly. The salesmen were helpful, and very responsive. They didn't have the car that I wanted as a certified used, but they kept me updated when they got used BMW's in that fit what I wanted. Our dream car eventually came in, they called, and we now have our X3. Thanks guys.

trentp03

Jul 17, 2011

Mike was great. Very helpful and informative. Allthough I haven't bought yet, when I do I will be talkinging with him. Thanks again Mike.

buksuah619

Jul 15, 2011

We bought a 5 Series from Mike Vasquez, Very professional, knowledgeable, and great service from this person. Would definitely do business again and also recommended this dealership to family and friends. The experience was definitely five star and non-stressful, Mike and the dealership made sure, before we left the dealership, that everything was to our satisfaction. Pleasure doing business and we look forward to another opportunity in the future.

ANITAGRAU1

Jul 13, 2011

MY HUSBAND AND I WERE VERY HAPPY WITH THE SERVICE WE RECEIVED AT BMW SOUTH COUNTY. OUR SALES PERSON WAS GREAT!!! OUR EXPERIENCE WITH RICARDO AND THIS DEALERSHIP WAS EXCELLANT.

chambersq

Jul 12, 2011

Let me tell you a story. I recently purchased a used BMW 6 series from Carl Burger dealership in La Mesa. BIG MISTAKE they sold me a lemon and had me drive it to BMW South County to get an estimate of the needed repairs. It was here where I met Kailash. He could tell that I was frustrated and he wanted to hear my story about my car and how I was looking to replace my other one immediately. I told him what I was looking for and he took me out to their lot with no pressure. He helped me find the car that I wanted based on my needs of my family. Now my credit isn't the best but he took his time to work me to purchase my very first new BMW.What makes Kailash and his dealership so unique is the fact that they all care as a team. He worked very hard for me to get my car. He took his time to explain to me all the features of the vehicle and I do mean all. He was a professional gentleman who did not pressure me or make me feel uneducated. He was very polite, patience, and most important HONEST. He did not tell me a single lie. I recommend anyone that is looking to purchase a new or used BMW to come see him at South County BMW. Kailash saved me from an extremely horrible experience that I had, gave me advice on how to deal with that bad dealership, all to help me get the car I wanted. If it wasn't for him I would be without a working car. He made my car purchasing experience very exciting and enjoyable. I can honestly say that I look forward to purchasing another car through him. Not because of the price but because of his integrity, honesty, and passion. Thank you Kailash for your help and service. I came into BMW South County for a car and drove off with a great car and a great friend!

brianvh

Jul 11, 2011

Very professional staff - Mike Vasquez and the finance staff (Francisco) were very knowledgeable, friendly and professional. The nice receptionist also made sure our four year old had snacks, juice and kid friendly entertainment. Highly recommend this dealership!

miacatlover

Jul 7, 2011

Thank to everyone that helped us get our new BMW!Thank to everyone that helped us get our new BMW!Thank to everyone that helped us get our new BMW!

Margarcia

Jul 5, 2011

Excellent customer service. I was able to test drive and purchase the vehicle within a few hours. I always dread purchasing vehicles because it is so time consuming, but the not at this dealership. Ricardo was very helpful and attentive to our vehicle needs.

richristian

Jun 28, 2011

The dealer gave me a great test drive experience to a mount top. Also he is negotiable, not like the other BMW dealer in town. The staff at BMW south county work as a whole team, so that I got really efficient service.

vcw12003

Jun 27, 2011

Well...I'm super pleased with the service i recieved from Ricardo and his crew. Superb service to say the least. Friendly, but not overbearing. I don't like feeling pressured. I felt he was trust worthy and felt comfortable that he was doing his best to make my experience smooth and pleasant as possible. My husband and i have and will continue to give BMW South County all the praise and recommendations to come and see you guys when they're ready to shop for a BMW! Thank You so much for all your help and kindness...Again...SUPERB!!Vanessa Wilson-Mazyck

smoree

Jun 17, 2011

Ricardo has worked on a number of deals and Cars that me and my Wife have purchased. I cannot say enough about his professionalism and the easy way the whole staff makes the process. Seriously, I have bought a few cars in my life.(6) from the guys at SouthCounty BMW, and It couldn't be a better or easier process. The guys treat us like family! They bend over backwards to make sure were comfortable and the deal is AMAZING!!! I will always buy my cars at SouthCounty BMW. I just don't know how to say enough good things about these guys. I am not one to pass out the accolades very easily either. Thanks so much guys for the latest AMAZING deal on our new 1 Series.Most Sincerely, The Moree's

lisasuavesita

Jun 16, 2011

Had a great expierence. Not once did i feel pressured. Helped me with all my questions and concerns. Great dealer they even waited for me after closing;)

meaganpopal

Jun 13, 2011

Gino is amazing! My family has been buying our cars from him since 2004. In fact, we have followed him from the different dealerships he has been at. My husband and I came in to buy a new 3 series that we requested Gino special order for us. When we got to the dealership, we decided we liked the 5 series better. Even though Gino had spent time trying to find us our perfect 3 series and had it delivered to his dealership especially for us, he didnt blink when we asked to look at the 5's. He was wonderful and helped us for the entire four hours we spent trying to decide which to buy. He never made us feel bad that he had spent his time finding our 3 series, but instead gave us the pros and cons of each car and helped us make a decision that was best for our growing family. With out a doubt we will only buy our future cars from Gino!

mzim42aol

Jun 6, 2011

The customer service I received was exceptional. My transaction was very quick and smooth with attention to detail. I appreciate the professionalism and thoroughness of this dealership. Best car experience ever! I would certainly recommned this dealership to anyone in the market for a BMW.

danatangerine

Jun 4, 2011

I found the vehicle on bmwusa.com and then contacted the dealership directly. I'm ok with the overall experience. I would use this dealership again and I would recommend it to friends.

Kathleen7

Jun 3, 2011

I bought a certified pre-owned 5-series from Rick. He was a good salesman - pleasant, knowledgeable and not pushy. I had a few problems after I bought the car that I had to deal with the management about. In the end, this dealer went above and beyond what I expected, to make me, the customer happy. I credit the good rating to Jim Wolleson who was always understanding to an upset customer. Thanks Jim for your patience with me. You were always kind available for all of my questions. You are an asset to the dealership.

kencremeens

Jun 3, 2011

Robert did anoutstanding Job helping us. He answered all our questions and took the time to listen to all our concerns and comments. We lovethe car and were able to drive it home that same day thanks to the hard work and dedication. I will definitley recomend this dealership and will definitley be coming back.

hbossenbroek

May 31, 2011

I have purchased cars from this dealership previously and have always had a good experience. They provided a good finance plan and found what I wanted. The dealership also provides excellent service and is easy to get to. Everybody is very friendly and helpful.

meagsten

May 31, 2011

Ryan was beyond patient helping me establish a new Bluetooth connection, he was able to walk me through the set up from my home phone while sitting in my car. Unfortunately we didn't purchase our new BMW from South County, but regardless, they have treated us like we did. Great service and so helpful with all the little tech questions I have.

beamerboy45

May 30, 2011

Mike was my favorite Salesman ive ever dealt with, he was helpful, knowledgable and very funny, me and my wife had a great time with mike. We would definitly recommend anyone looking to buy a car to go see mike. We love our 328 we bought its a great car, thanks again BMW South County!

nickdrivesm3

May 30, 2011

From the moment I ordered the car with Ron Mangseth to signing paperwork with Jeff Waters to taking delivery of my new M3, BMW South County took care of me every step of the way. My Salesman Kailash Joshi treated me with the greatest courtesy and service. Kailash arranged for me to pick up my new BMW M3 at the BMW Performance Center in South Carolina. Every step of the way, Kailash kept me informed and ensured that everything was in order and on its way. After taking delivery of the vehicle and driving it back to San Diego from the BMW Performance Center, Kailash routinely checked in with me to make sure my BMW experience was being fulfilled. He made sure the car was driving well and that I was still on my way back home. I did not expect this kind of service and was very impressed to see that I was being checked on.I wouldn't recommend anyone else to be my Salesman except Kailash Joshi. His professionalism and calm personality makes him pleasant to work with. I never once had any problem along the way and he made it the ideal car buying experience. I HIGHLY RECOMMEND BMW South County to be your BMW Dealership of choice. Whether it be for sales or service.

liwangle

May 27, 2011

We were looking for a BMW 3 series but end up with a nice BMW 528 at good price as well as reasonable maintenance package. Mike Vasquez provides an excellent service in showing all the nice tricks of the car and answering all our questions about financing and trade in of our previous vehicle. We highly recommend this dealer!

ydharc

May 25, 2011

Kailash ensured a first class experience from start to finish. We knew what we wanted, down to the option, and rather than try to sell us something close because it was in stock or could be easily located, Kailash ordered exactly the one we wanted.Kailash is truly professional and very very transparent. Kailash is very knowledgeable about various options and took time to explain pros and cons clearly and let us make the choice instead of pushing any options on us. Kailash gave us the best price compared to 10 dealers that I contacted. At delivery, finance manager Francesco offered some standard add-ons (extended warranty, paint protectant, etc), which we declined, and to our surprise and relief, while these items were "suggested" to us as valuable options, there was no hard sell as I have experienced elsewhere.At delivery, Kailash spend close to 2 hours explaining all options and stayed with us from 6:30 PM to 9:30 PM until final signatures are done. We strongly recommend Kailash and SouthCounty BMW. This is our 2nd BMW we purchased within a year at Southcounty and extremely pleased with them.

theresalemmel

May 23, 2011

Thank you for your impeccable service during the purchase of my husband's dream car. You have gone over and above in every way. Your care and concerns with our need and expectations are exceptional!!!!Best regards, Thank you so muchTheresa and Richard

otay69

May 18, 2011

Kailash ensured a first class experience from start to finish. We knew what we wanted, down to the option, and rather than try to sell us something close because it was in stock or could be easily located, Kailash ordered exactly the one we wanted.The opening price was exactly what we'd hoped to pay, so there was no need for the tiresome negotiation often required when purchasing a car.Kailash kept us up to date via email at every point, from the time the vehicle was scheduled to go to the assembly line through delivery. He even knew the name of the ship on which it made its way across the Atlantic. He definitely provided the personal touch throughout the process.When we ordered the car we were sure to leave with a detailed breakdown of every component of the final cost of the car. When we arrived to pick up the car the figures matched exactly what we anticipated.At the delivery the finance guy offered some standard add-ons (extended warranty, paint protectant, etc), which we declined, and to our surprise and relief, while these items were "suggested" to us as valuable options, there was no hard sell as I have experienced elsewhere.Kailash finished the delivery with a comprehensive review of the car and all of its features, and encouraged us to come back any time for another orientation.I will refer anyone who utters the letters "BMW" to Kailash without reservation.

wmoselle

May 12, 2011

low key sales process; friendly; delivered car to me after finishing the detailing; good aggressive price. sTayed with the process after our initial conversations. Thought I was going to buy from somewhere else but they stayed on top of things in a nice low key manner.

Collette

May 2, 2011

My overall experience with BMW South County and Kailash Joshi in particular was phenomenal. I did quite a bit of shopping and price comparisons online and ended up contacting this dealership through their internet sales department. The moment I arrived at the dealership Mr. Joshi was ready, he had the car prepared for a test drive (although I ended up buying a different car), had a detailed history of the vehicle ready to share, was able to walk me through every feature on the car and answer every question without having to refer to a manual. Throughout the sale the entire BMW sales team was very friendly, courteous and professional. I was able to negotiate the value of my trade in separate from the sales price of the car, which most dealers try to combine, with no fuss. They had extremely competitive rates and didnt try to sneak in any add-ons during the signing of the loan docs. Mr. Joshi was very professional, patient, knowledgeable and most importantly not a high pressure salesmen. I would recommend him to anyone considering a BMW and will think of him first when considering a new car.

MarkBoman

Apr 21, 2011

My overall experience was exceptional. The pricing however, compared to other dealers in the same general area (San Diego/Riverside County) with whom I spoke, were offering the same vehicle package at a lesser price. Still though, because San Diego South County BMW was closer to my home and because I bought my first BMW (a 2003 325I) there when it was called Cunningham BMW, I selected them. The agent with whom I worked, Mr. Joshi, was superb to the extent that I will recommend him to others I know who may be in the market for a BMW. On a scale of 1 to 10 with 10 being the best, I rate Mr. Joshi a "10" in every aspect of customer service. The BMW Team is fortunate to have him and the BMW Team is also fortunate to have Mr. Hannity (?), the employee with whom we worked the financing piece. Like Mr. Joshi, Mr. Hannity's customer service was exceptional in every regard.

Dodger

Apr 8, 2011

I had a very positive experience during my purchase at South County BMW. Although there were a few glitches in the details of the car ( ie wasnt pre-certified) my sales person Rick Cohen was great. He was informative, patient, helpfull and has followed up with me after my purchase several times. He needs a raise!!Nanette Leto DVM

Noah4198

Mar 31, 2011

Everything with the sale went very smoothly and Gino and Jeff were great to work with. I came in from Nevada and I would do it all over again. Perfect transaction!!! Car was ready to go and looked spotless....the dealership is very friendly in every department.

flynbryan

Mar 28, 2011

I was nearing the end of my lease when I was contacted by Gino offering his assistance with my turn in or next purchase. Gino was very helpful in presenting my options and the costs associated. He was at all times very straightforward and honest, never pushy or "selling" me that buying another BMW was best. Gino did a great job of understanding our driving needs and finding the best alternative for us. We wound up buying exactly what Gino suggested because it made the most sense for us. The entire buying experience was painless, although we did have to wait a couple hours to get through finance - that's to be expected on a Saturday and there are others buying cars. The entire sales staff is extremely friendly and personable. You difinitely leave there feeling like were you taken care of by friends.This is my third BMW purchased at South County (previously Cunningham BMW) and over 6 years the service has always been top notch. It's because of that total customer service experience that I've returned to buy another BMW, along with the incredible driving experience - of course.

maryrobberson

Mar 23, 2011

Would have given the dealer a 10 on everything if it had been available.Gino our salesman was GREAT!He was responsive,attentive,knowledgeable and really easy to work with.I never felt pressured or bothered. Loved working with and highly recommend him

bethann1007

Mar 14, 2011

I cannot say enough good things about BMW South County. This is my 2nd lease of a BMW 528I and i will be a forever customer at this dealership. In january when i was starting to worry about my upcoming lease end in June, i received a call from Gino Centofanti out of nowhere asking if i had any questions or concerns regarding my lease and if there was anything he could do to help! I have NEVER had this kind of service before;Gino was a God send!I went to see Gino a couple weeks later to go over my options and he told me he would keep me posted to any new incentives coming up, as promised i received a call first week of March from Gino letting me know the amazing incentives BMW was offering to get out of the old(car) lease into a new one (car). When i showed up ready to do the new lease he had the car, my BMW 528I with ALL of the options I asked for and the color ready and waiting! I cannot say enough about the amazing service not only from Gino and his Co-workers but from everyone we dealt with from finance to service. Even after we left papers signed, i received an e-mail from Gino checking to make sure everything was going great with the car and to see if there was anything i needed!Thank You Gino and everyone at BMW South County for outstanding customeer service, not only will i be a loyal customer, but i will refer any friends interested in buying a BMW.BethAnn Suranyi

SDRose777

Mar 14, 2011

Thank you! Thank you! Thank you!BMW South County is right! They are the best when it comes to giving customers the Ultimate Customer Service Experience.Let me start by saying Ive been searching for the exact right car for over six months. The moment I saw the vehicle online, with the specifications I wanted, I knew this car was the one. As a previous BMW owner, I knew the type of quality, service and performance to expect in a car and buying a car from BMW South County was amazing. I live in Los Angeles and the drive down to South County was beautiful. As soon as I arrived, everyone I came into contact with, from the sales to finance, was top notch when it came to customer service. The staff was nice, knowledgeable, and efficient. They went above and beyond to make the customer feel happy and satisfied.Gino Centofanti, Internet Specialist and Pre-Owned Sales Manager was the best. The customer service I received from Gino was outstanding. From the moment he returned my call, I could tell I was working with someone who was very knowledgeable about the vehicle and was great at making the customer feel special. He was kind, friendly and responsive. He got back to me right away with questions and stayed in contact with me via phone/email every step of the way. Being that I drove from LA to see and purchase this car, it was nice to know that he and his team were working hard on my behalf. Not only was the staff professional and efficient. The transaction was quick and easy with no high pressure sales tactics. They got me through finance in a flash and I got a great deal on the price!Within 24 hours of purchasing the car, Gino called to thank me for my business and make sure I was happy with my purchase. This was by far the best experience Ive had in buying a car. The whole time I thought, am I really buying a car, it doesnt feel like it because the experience was above and beyond what I ever expected. I was in and out of the dealership in a very short time and most importantly, I absolutely love my car! I purchased a certified pre-owned, high performance 2005,330Ci. It looks fantastic and runs like a dream.From start to finish, I felt like I was amongst family and friends, the only difference was I bought one of the hottest cars on the market from one of the best BMW dealerships in Southern California. BMW South County truly is a diamond deep in the heart of South San Diego. I will definitely go back for future purchases and I plan to refer all of my friends. Thank you BMW South County. Im Beaming in my Beemer!

runm3run

Mar 12, 2011

I live in Texas and bought the car over the internet. Gino made the transaction painless and a pleasant experience. He was honest about the condition of the car and went out of the way to answer all my questions. I ve been a loyal BMW owner for years and am a very picky purchaser. The car was exactly as described. I got picked up at the airport on time. Had plenty of time to inspect and drive the car and the transaction was smooth. I give Gino all of the credit.

mfineman

Mar 6, 2011

I was referred to BMW South County through the Costco Auto program. I was immediately contacted by Kailash Joshi and we found him to be courteous, straightforward, and very knowledgeable about the cars we were interested in and the overall purchasing process. He helped us narrow down our model choice both through detailed discussion and test driving. Once we selected the model, Kailash diligently searched for one with the exact options we wanted and had it trucked down to San Diego from the Bay area straight away. His professional behavior was maintained even after we signed the deal, answering questions and providing updates daily until the car was in our hands. We found Kailash to be very refreshing compared to the typical sleazy car salesmen we have worked with in the past. We would definitely work with him again and will recommend him to friends.

rory64

Mar 3, 2011

Got in touch with Kailash (the internet sales manager) via the Costco auto buying program. I found him to be very up front and knowledgeable about both the vehicle I was interested in (BMW 535i) and the sales price. This dealership were willing to compete on price with quotes I had received from other dealers also. I was also very impressed with the fact that they were willing to bring in a new vehicle from the San Francisco Bay Area to match the exact specs I was looking for, since there were none in the San Diego Area. Overall a good experience, and I would recommend this dealership - ask for Kailash!

jossy

Nov 11, 2010

Deceiving information about the car purchased. I got a "certified" vehicle which was involved in an accident and was not aware of it until I purchased it. I found a receipt from a shop non-BMW body shop, that stated some repairs due to a collision.They told me, were not aware of this, but they should have since this was a "certified" vehicle. Their attitude was pretty much " though" there is nothing else we can do, except for the fact of giving me two gift cards from "Donovan's" and two complementary auto details for my next visit.

Agent Mike

Aug 28, 2009

I have taken my new BMW there repeatedly for minor repairs. They have never had the car ready when promised. On two ocassions they had it all day, only to not even touch it. I think the Service staff try hard to please the customer, but the dealership lacks the resourced to produce good quality work when promised.Would not recommend service at this dealer. So why buy there iF you have to go to another dealer for good service ?

ndpracing

Sep 20, 2008

I've bought many cars from dealers and this is by far one of the greatest sales experiences I've ever had. They were very respectful of my time and since I was coming from quite a ways away, they even negotiated the price over the phone! Most dealerships won't do this for obvious reasons.Great dealership and incredible service.

dbulcao

Aug 5, 2008

Cunningham is the best BMW dealership in San Diego County, period. All of their staff are very friendly, professional and go the extra mile to make sure you leave 100% satisfied. I've bought a used M Roadster and plenty of parts from them. They are quick to offer a ride home/to work and getting loaner cars is easy. Take a few trips inside each dealer and you'll see for yourself.

jaj

Jun 2, 2008

Their prices are the Best around. I've had to repair two windshields and they have gone above and beyone for me every time I've brought my car in for service. I've been to several others and they are not as good as what I've experienced here.

328owner

Mar 13, 2008

I bring in my 328 in for service here all the time. Great service and professional attitude. Highly reccomended. I only have had one problem in 8 years and that was quickly rectified to my satisfaction.I'm looking for a new BMW now since mine is getting up there in age and I found their website really useful and easy to use.<A HREF="http://www.cunninghambmw.com">www.cunninghambmw.com</A>It was so much better than san diego bmw's or brecht bmw's website.

eadley

Jan 2, 2008

After three hours of negotiating, we agreed on a price for sale of a used car. We were forced to wait an additional two hours for the person who is able to sign the paper work to become available. When we were presented with the papers, the numbers were significantly different than those we had agreed on. When we asked to speak with the person we had negotiated with, or the manager who approved the number we had all agreed on (both verbally and in writing, but with no signatures) two hours before, neither was able to be found. Eventually, they were found. They stuck by their wrong number, and the negotiator started to act extremely unprofessional - yelling and screaming. I tried to see things from their point of view, tried to see how we had misunderstood, but when I added up their numbers (the trade in plus the cash delivered to them today), the total price would have been OVER sticker price!! There is not a chance we all agreed to that two hours before. Additionally, the writing clearly indictated new car price, plus fees etc., minus trade in, equal amount I need to pay today. Someone there was either lying to us, or lying to their decisions maker, or there was a plan to raise the price after our five hours invested. It was beyond ridiculous, and you can imagine the extreme frustration and anger. I would strongly suggest visiting a different dealer when you are shopping for a car.

mixxalot

Dec 30, 2006

I had bad experiences with BMW of San Diego in terms of poor service and arrogant sales jerks. Cunningham is only family owned BMW dealer in San Diego. They have been friendly, honest and always took great care of me. When I had to have suspension work done on my 1996 BMW 328is they were honest and put me in a new BMW loaner car for a week until the major work was completed. No other dealer would do this and BMW of San Diego would give you a cheap Toyota crappy loaner car if that. I would say that Cunningham BMW and Harloff have best prices on new and used BMW cars.