Used Cars for Sale at BMW of Freehold in Freehold, NJ

Melissa F

Mar 22, 2016

I can't say enough great things about the excellent experience I had purchasing my M-6. It was unlike any other car buying experience I have ever had, which I greatly appreciated. Mark Carvalho was fantastic to deal with, knew EVERYTHING about the car, took the time to educate me about the car, and provided the test drive of a lifetime. Vince was awesome in pulling the numbers together and made the process truly painless. I couldn't have asked for a better car buying experience (or a better car)!

Darianne Hawkins

Mar 13, 2016

From the day I walked into the dealership til the day I drove out with my new 2016 BMW 228i my salesperson Orville treated me like my business actually mattered. It was not all about making a sale but all about making me feel comfortable with the car I was about to purchase. All my questions were answered (and trust me..there were a lot) and explained to where I understood everything. Everyone there was very kind and professional and actually remembered me each time i walked in. Some places treat you just as a "potential sale" but not here. I was always treated as #1 and during my visits it was all about me and only me. Orville....you are the BEST and if I could give more than 5 stars I would give him 1000 stars! Thank you BMW of Freehold for such a pleasant experience!

Luigi Bongiovi

Mar 12, 2016

My wife and I were out shopping for cars and ended up stopping at this bmw dealer. We were greeted as soon as we came in and someone was there to help us right after, and also this was on a Saturday while the place was packed, so i was very impresses how quick we were helped. I'd have to say the customer service i got from them was what sold us on our BMW M6 as we went to Porsche, Mercedes, and Audi to shop also, and did not feel very welcomed by their people, as if we were not capable of buying their cars. The Sales Manager Danny helped us and honestly was the best sales experience I've ever had. We were so happy with the experience that i felt like a review was needed by me, for them. Thank You Danny and Thank You BMW Freehold

SAL SCIALLO

Mar 8, 2016

As a long time client of Freehold BMW, I have always had a great experience. Sales and service are courteous and knowledgeable. They always make both buying and servicing a pleasure.I highly recommend "FREEHOLD BMW".Sal Sciallo

jpsjr70

Mar 7, 2016

"THE" BEST BMW DEALERSHIP IN NJ! Danny Claro by far blows away the competition! He knows how to treat his customers with respect, honesty, and integrity. He has his team follow suit by making sure the customer is 100% SATISFIED. Three BMW's later and this is my go to place to buy my cars. From sales to service there is no other that compares to them, not even Ray Catena himself! They have a customer for life! Thanks Danny! You truly are a gentleman! Go Team BMW of Freehold!SincerelyJose S.

Dsimone

Mar 2, 2016

I would like to take the time to thank the wonderful staff at BMW of Freehold, specifically Danny and Frank, for making our car dreams come true. They truly went above and beyond to get us into the car that we wanted. We really appreciate all of the hard work and energy they gave us. They make the car buying process smooth and stress free, making sure every detail is taken care of for you. They treat you as if you are family, not just another customer, which is very hard to find in the car industry. We will continue to shop and recommend BMW of Freehold! There is no better place to get your BMW!

KGLG

Mar 2, 2016

After purchasing 5 vehicles from Freehold BMW, it is easy for me to say that we are overly satisfied with them. From the Sales Team (especially Michael Chang) to the Service Team, everybody has made it easy for us to return for multiple purchases.

stashtaylor

Mar 2, 2016

I've purchase over 30 cars during my life and out of all the dealerships Freehold as been the best. My last three cars have been purchased here and each experience gets better. Dan the manager was unbelievable and met all my needs when it came to buying a car. Great atmosphere to buy an automobile and didn't feel like I was just another customer. They make you feel special especially when you bring the car for service.Steve

Dawn R

Feb 28, 2016

I found a car I thought I wanted online, and sent the email. They responded the next day with a phone call. After a brief discussion of whether I was going to visit (no, I live 1500 miles away), we started talking about the car. Somehow I missed in the description that the car was a convertible, and I told her that it wasn't for me. She asked me what I was looking for, and has since sent a couple of emails with potentials, but not what I told her. The emails have since dropped off (and not because I auto-forwarded to the trash).

Rayspin

Feb 28, 2016

BMW of Freehold and in particular Dan Claro was a pleasure to deal with. From the initial meeting to follow up and ultimately delivery of my new car was seamless. I love my new BMW. I have referred many friends and family to Freehold BMW and will continue to do so. I highly recommend Freehold BMW and Dan Claro.

richiev

Feb 28, 2016

I ended up buying 2 cars at BMW of Freehold. Danny Claro and his staff were professional, courteous and i never felt pressured or rushed about our decision making. Staff was extremely helpful in the decision process for a new and used car. Even after the purchase routine service has been great. The whole experience has been proficient as expected when purchasing a high end car.

BMWFAN

Feb 27, 2016

I had been looking for new vehicles for over three months and it was starting to get extremely confusing with how many there are. I went in to BMW Of Freehold and all they wanted to do was make sure i was educated enough to buy whichever car best suited me even if it wasn't a BMW. I went in on a Saturday and even though it was extremely busy i was greeted and helped by a BMW genius and then sat with a gentleman named Sebastian. Once we narrowed it down he helped me figure out what would work best in my life and one of the sales managers John came over to thank me for stopping in and made sure to know that he was readily available whenever i was ready. NO GAMES AT ALL

jcalo1

Feb 27, 2016

I have purchased several cars from this dealership and have always been treated very well. Danny is exceptional and has always given me a great deal and the best service. I would highly recommend BMW of freehold and specially Danny, they truly believe in great customer service and deals.

MJ

Feb 26, 2016

I've bought two cars from this dealership and they won me over. I'll continue with my client advisor John Bell. The financing folks are easy to work with. When it's time for another car I'm going back to them.

Nancy

Feb 26, 2016

My daughter and I went to BMW freehold because of the good things we herd about them. Chris Fash was our salesman. He was wonderful. He made us feel he really cared she got the right car that fit her. We never felt rushed or that our questions weren't important. He spent a lot of time with us. We've been to other dealers in the past and felt they were taking advantage of us, being two women. We were very happy to feel Chris was honest with us. We also liked the car wrapped up with bow and name banner on it to. Nice touch. We drove off feeling it was a great experience. Thank you very much

BillR

Feb 26, 2016

Absolutely brilliant service from dealers Nick Schiable and John McBride, who outfitted me in a 3 series with class and style. In and out, no hassle, and terrific price. Got the perfect car! Could not have been happier with my experience. Highly recommended!!!!

Bmwbuyer

Feb 26, 2016

I had a great experience at this dealership. Everyone is friendly and courteous. Nick Lichaa was my sales rep and he went above and beyond to make my experience amazing and get me a good deal. I would definitely recommend my friends and family to Nick and bmw of freehold.

Evelyn Semo, Morganville, NJ

Feb 26, 2016

Yes, I'm truly stunned! Normally I would prefer to have any extremely painful medical procedure than to go car shopping. Seems harsh, but in the past car buying was just that, painful, expensive and took forever! All day spent waiting on "second opinions" money matters, bad coffee in the uncomfortable waiting area and an frustrated me looking to pull my hair out because this process is taking way to long! Car buying is not like that at BMW of Freehold! I had a cappuccino, the nicest and knowledgeable Sebastian Moon as my salesman and a plethora of beautiful BMWs to choose from. I was given many selections and options to choose from within my budget. Not the usual this is what's available currently and more $ than originally agreed upon that's the normal at most dealerships!?! I have to say that even the negotiations process what painless! Even my husband would agree! Maintenance and loaners cars and wonderful service, I DON'T see myself ever buying anything other than a BMW at Freehold for a long time and because it was so enjoyable! Thanks for changing me on the whole process! Love, yes love, Evelyn Semo

Happycustomer01

Feb 26, 2016

I visited BMW of Freehold recently. I was approached by a sales associate immediately. He was friendly, professional and took his time helping me decide on which BMW would best fit my needs. I was exceptionally satisfied with my experience and would reccomend the dealership to anyone looking for a BMW. The staff is knowledgeable, patient and above all exceeded my expectations on the price of the vehicle.

Ladybug

Feb 26, 2016

By far the best and easiest time I've had buy a vehicle. I would like to thank Danny Claro and the rest of his sales team. I couldn't be happier.

shoequeen

Feb 26, 2016

I've bought my second 3 series from this dealership. My client advisor John Bell was so knowledgeable that I had no trouble learning my cars features. I bought my second car from him also. I've had all my service work done at BMW of Freehold on both cars. I highly recommend them.

sportsjoe98

Feb 26, 2016

Had an awesome experience at Freehold BMW. It was my first time leasing a brand new car and I did not know what to expect. With the help of my sale rep Kyle G, along with one of the sales managers Danny C, they made the process as simple as can be. All details were black and white. My new car was ready to pick up in the show room the same day and I even had a BMW Tech walk me through all of the multi-media features of the car before I drove off! Was extremely pleased with the overall buying experience and i'm counting down the months to talk walk in the dealership and do it again!

Sr628

Feb 26, 2016

Danny the sales manager and his sales team have been nothing short of amazing. Over the last few years I have purchased several cars from Freehold and the deals that I received were second to none. No one came close to beating them and I can say I am going to be a life long customer. I have sent dozens of friends and family to them and they have received the same red carpet service! If your a looking for new or used BMW you owe it to yourself to check them out!-SR

DMo610

Feb 25, 2016

I purchased an X3 for my daughter on her 17th birthday last month. Sebastian Moon not only made it a great buying experience for my wife and I but also helped us in making it an unforgettable birthday surprise for my daughter. Sebastian is a very knowledgeable and professional salesperson and I would recommend him to my family and friends. He also welcomed the opportunity for us to take the car in for car washes and to address any questions, concerns, or issues that may arise going forward. - a start of a great relationship! Dennis

ed

Feb 25, 2016

I bought my BMW 328d X-Drive from the Freehold dealership roughly 18 months ago. The salesman who oversaw the test drive answered all my questions and oversaw the final negotiation to include all the factory installed options of interest to me. He kept me informed of the progress as the car was built and I anxiously awaited its arrival. My experience was that BMW of Freehold has many professionals who were committed to my total satisfaction and I have recommended them to many friends who have expressed an interest in BMW ownership.

Jfink

Feb 25, 2016

Sebastian Moon is a great salesperson (best salesperson I've ever worked with) and I would highly reccomend him! BMW of Freehold did a great job of getting me through the leasing process.

Mmpibodom

Feb 25, 2016

Simple smooth fair!! Been to a lot of dealerships none more helpful then sales and service at BMW freehold!! Kyle made buying my first BMW the best experience I could have asked for!! I'll be back when my lease is up!!

Dionna616

Feb 24, 2016

We purchase our 1st BMW a few months ago and couldn't be any happier. Purchasing our vehicle was easy. We got every option we were looking for in our X5. Staff was so pleasant. Our paperwork was quick out truck was prepped and ready to drive. Any question regarding the truck was answered overall we are extremely pleased. We recommend freehold BMW to all our friends and family. Danny Claro is extremely knowledgeable and accommodating during our buying experience.

jdsvd16

Feb 24, 2016

Danny Claro and his staff are the best around!! Never been happier with a car or the service!! Danny made me feel like family from the moment I walked in the store. Orville was a great help with the car buying process. I highly recommend Freehold BMW and Danny Claro and his team!

Nhamel7

Feb 24, 2016

Purchased my 328xi from BMW freehold last month. All I have to say is WOW! Best car buying experience Ive ever had! I was greeted the moment I walked in the door. The salesman, Kyle, was very accomodating, knowledgable and mindful of my time. The numbers I was given were very fair and they got me in and out very quickly. I normally feel very pressured at car dealships and I felt none of that here. It was also very nice that Kyle kept in touch with me after my purchase making sure to answer any of my questions and assure that I was happy with my new car. 5 STARS! Would definitely recommend buying/leasing a car from them!

Damian

Feb 19, 2016

Horrible customer service. I went in to buy a car and waited 20 minutes because I spoke to anyone. Once I did speak to someone the numbers that they would give me horrible, way above the true local true car. I asked about a few programs which they denied giving me anything on simply because they wanted me to do what they wanted. I went to another BMW got the program that I wanted, amazing customer service and a better deal than I was hoping for. I will never go back to this dealer, they lost a life long customer.

KD

Jan 23, 2016

After purchasing a 7 series , my husband and I have been back and forth to the dealership several times for numerous problems. On one occasion the car starting jerking and rolled down a busy intersection. One of the general managers was very aggressive and honestly could care less about our loss . Please do yourself a favor and shop at another dealership

garybmwowner

Jan 3, 2016

Wanted a specific 2013 328ix, they told me over the phone it was there and it was, no games, very smooth transaction. Mark Ongsiako - Client Advisor and Robert Sullivan-Finance both were very good.

Roula

Dec 22, 2015

I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has continuously provided us with exceptional service for 5 years now. He is the only reason that I rated 5 stars. I cannot say the same for their sales dept.Roula

Karen

Dec 21, 2015

Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service, but he is someone that is very understandable and can talk to. He explains everything in detail, and with layman's term so you don't leave confused. He answers your questions fully and is patient when he does. What also made me recommend him fully was that I had an issue with my incompetent warranty (not BMW's' wish I had one though) and after I've explain to him my situation, and he went out of his way and took care of me when I needed it the most. It was very appreciated, and when I need to get my vehicle serviced again, (second visit, but for something different, first one was excellent as well which was why I specifically ask for Allen) I will be going back to BMW Freehold and I will be asking for Allen Gin. Highly recommended.

AlanGrunwald

Dec 19, 2015

A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reasonable manner.

Hommy

Dec 19, 2015

Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer freehold. Thanks Allen

John

Dec 19, 2015

Alan Gin, service representative of BMWOF FREEHOLD goes above and beyondmormal responsibility to insure customer satisfaction. He understands how to communicate and connect with people!!!

munna24

Oct 15, 2015

MAIN ISSUE : Car interior has smoking odor. When I took test ride of the car and delivery, it was giving strong perfume smell, I guess to suppress smoking odor. That time I was told by dealership that car recently went through rigorous BMW certification and cleaning process thats why air freshener and/or perfume smell. Even before taking test ride, I specifically told sales advisor that I do not want smokers car. Dealership just hide the facts and cheated me by applying heavy air fresheners. Within few days of delivery real smoking odor started coming. I told dealership about that and asked them to take car back and return me full amount I spent on it. Dealership refused to take it back, instead wanted to kill time by suggesting fixes which did not help. In last one month they took car 2 times for removing odor but that didn't help.OTHER FEEDBACK : 1. Slow paper work and delivery processWe finalized the deal on Saturday and dealership knew that I am going to take delivery on Monday. I called dealership on Monday before reaching, still it took 2+ hours to complete all formalities. Lot of time I heard that only one printer is working, being month end everyone is busy etc. This was not 1st month end for dealership. Over the years they should have learnt and better prepare themselves2.Poor post sale support- Slow response to emails, calls go to voice mail. Only they are busy in this world, not we the customer- I received my plates after temporary registration expired that too after multiple follow up from my side. They don't have any process to track/check after car delivery is done- Cars all four windows were tinted. As per New Jersey laws front windows should not be tinted. At the time of delivery I had to ask dealership to remove window tin from front windows. I would have been in big trouble had I not asked them to remove. Dealership was selling things which are not Legal in stateatDori Dado,Please do not respond by saying "you are sorry to hear this... ". If dealership really cares about customer than why Not take the car back ? Also in future do not misguide others

mk

Oct 8, 2015

we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with vehicle after immediate few months of purchase but that point BMW of Freehold did not look at problem carefully and did not resolved it that time and because of defective rims provided / suspension provided by BMW of Freehold in the 1st place when it was less than 6k miles driven. I requested them to replace rims at that time but they declined to do it. I guess, They did not fix problem in 1st place because they wanted to rip off money from customer for repair and part service .Within 28000 miles rim I had to replace rim and front tire and they did not consider anything under warranty.I requested them to consider at least 50% of repair and part cost under warranty but they declined that too. We wont not recommend BMW of Freehold to our friends and family /network anymore.MS

Mr fleishman

Jul 27, 2015

I was going there to see a x5 that my fiance was going to pick up from them. While I was there I had the unfortunate experience of stopping at their service department on the way there my blue tooth was not connecting properly it seemed to be a programming issue .The service person I met introduced himself as Tony D when I asked for his last name he said don't worry about it it's too long for you to to write down now it became a challenge to even identify the gentleman who just insulted me 5 minutes prior when I asked him for further help of my car he said this is an old car and it doesn't even have blue tooth than he called over another tech who confirmed it had blue tooth than he processed to say it's going to cost you $140 just for us to look at it and then will give you a bill on how much it would cost for your Bluetooth to work again.I was in shock how unprofessional and unwilling to help me with a simple programing problem.I own a BMW X.3 a staple product for BMW they haven't changed much in this car in the past decade yet he's telling me I have an old car the bottom line is after I left I was insulted embarrassed and after they fiddled with my phone it's now not recognizing the car at all. I left the General manager Mr. Fleishman A call of course when I called he happened to be with a customer you know the old stall technique still no call from Mr. Fleischman I await a resolution !

Hirumphant65

Jul 17, 2015

Bought a 2010 328 from Michael Chang expert salesmanship and follow up . Now a 2014 X3 from Amanda Zamora treated me well again. In '10 Matt Mongiello helped a great deal as I was coming from New York and didn't have a check with me . He got creative and we straightened it out and I headed home with my new Car . Maria Shouldice helped a little with the first vehicle , did a flip on the second but had no impact on my treatment otherwise . If you meet her to talk you might pick up on what she does or doesn't , oh nevermind the place is just great . happy customer here Daniel Mineo , Utica , New York

kec029

Jul 2, 2015

Had some problems with buying experiences but resolved by Dori; reviews can only be edited but not deleted by the system default. So I have edited the ratings.

JerseyGuy1223

Jun 19, 2015

I had been driving a Mercedes for several years, and was looking for something different in a new lease and was looking for a 3 series BMW. Clay could not have been more helpful or knowledgeable of the car I wanted, and made sure that I was able to get exactly what I had wanted at a fair price. After poor experiences in other dealerships, I was absolutely thrilled with the way I was treated, and look forward to building a long relationship with Clay and BMW. Thank you for everything!

YD

Jun 9, 2015

I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me.The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty.I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then Ive stopped by Mr-Tire, the closest one to my home. Theyve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin forgot to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax.Morever, Ive spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc.BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I dont want to do any additional research, read the fine print, be afraid of been overcharged, and etcPlease, be aware!

Lillith

Jun 7, 2015

Lied to us about price and then called three days later and said yes when showed up on Saturday the 6th of June said car was sold and that was not price then had nerve to say that was not the car we had called and set up appt for will never ever recommend such liars and cheats!!!!!

E90

May 22, 2015

BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advisors like Allen Gin. He is knowledgeable and cares about the Customer Experience - nails it every time.BMW of Freehold will not over sell you on anything, they just try to help you. Seems like an easy concept but I have been to other luxury brand dealerships (not BMW) and observed them trying to shake every last dime out of you - what a disappointment. Absolutely no disappointment at BMW of freehold, just good old fashion business where you are treated like they want you coming back long term and recommending them to others.

CB

May 13, 2015

5 stars John Bell and Dori Dado make my experience great dealing with them was a pleasureI will continue to buy cars with them !!! this is my 4th car with them thanks againCB

gorangers

Mar 25, 2015

I had a hard time locating the exact vehicle I wanted but Orville my sales person and Danny the Sales Manager could not be nicer. They located the exact car for me and gave me an unbeatable deal.

Jp

Mar 24, 2015

Organization and people skills are key and Freehold BMW has that. They have serviced my 750i many of times. They are great when I comes to listening to the customer and having everything in line. My service adviser takes pride in what he does and assures me that my car is in good hands. I am convinced that BMW Freehold is the best of the best. I have serviced my car in 5 different dealers and trust me they are all different. Allen Gin has been amazing, credit to him for his outstanding Customer Service. And credit to the technicians at BMW Freehold, they pay attention to detail and always resove my issues!

AnthonyJutchenko

Mar 23, 2015

They will not honor their advertised price. A waste of an hour drive. Stay away and stick with more reputable BMW dealerships (they're out there).

Raymond

Mar 19, 2015

Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service.

Jonone156

Mar 18, 2015

So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work.

JoeyBananas

Mar 5, 2015

It was a pleasurable experience working with Monica B at BMW of Freehold. Monica was very honest and forthcoming with pricing and even took the time to educate me on leasing. The pricing was very attractive and Monica answered every and all of my phone calls & emails. BMW of Freehold has gained a customer for life. It was truly the most stress free, enjoyable car buying process I've ever had.

cuz126

Feb 17, 2015

My lease was coming to term in a couple of months and spoke with Sharon multiple times to come in and possibly upgrade to a new car. Finally made it in and another great experience. I would highly reccomend this dealership. Thanks All for a smooth and great experience.Steve CFarmingdale NJ

jinauen

Feb 8, 2015

When my wife's Acura lease was up we decided we wanted to take it up a notch in terms of the car she was going to drive. We had originally thought we were going to get a Mercedes CLA, or an Audi A4 but we ultimately decided on a BMW 320i X-Drive. We heard from family friends that BMW of Freehold gave a fair price with excellent service.We went the day before the Super Bowl to test drive a 320. We were greeted immediately by Sebastian who set us up with a test drive and began to discuss some initial pricing. We left shortly after without hassle or any last ditch sales pitch.After doing further market research we decided on what we wanted a price we had in mind. Sebastian reviewed all the options and features with us, and honored a price which was fair for us and also fair for the dealership. Sebastian made the process as painless as it could be.After we negotiated a price, we sat with Nowell to settle our financing options. Nowell had gotten us a better rate than BMW financial was promoting and helped us sign our final paperwork. We then began to discuss different products/services BMW. He had stated that Tire Insurance for the run flats as they cannot be repaired and only replaced. He did so in a way that made us felt about value, and did not push it on us, rather engaged us in a rather lengthy discussion about the product. We ultimately decided on the tire insurance but only after careful consideration.After signing the paperwork Nowell helped us with some pictures for our new BMW, and Sebastian gave us a refresher on all the features.Honestly, we couldn't be happier with the sales process and finance process. The dealership was reasonable.

Lgriffith123

Jan 20, 2015

This dealership is all about finding the perfect way to get more money out of the customers. They offered me far less the value of my car for the trade in and tried to raise my down payment. When I asked what APRs they offered through the banks they disregarded my question and just showed me high monthly payments. I was truly disappointed.

Nick

Jan 9, 2015

I leased a beautiful 2015 335i from Monica. She was great to work with. I would definitely recommend her to anyone looking for a BMW. She made the process simple and enjoyable. I live over an hour from the dealership and she was able to get everything done the same day. I really appreciated all she did.

dsmarth

Dec 22, 2014

Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic quality.

Keshant

Dec 11, 2014

I had an awesome experience with BMW of Freehold. Clayton Stroud at his best to make it happen along with his Manager John McBride. They both know what customer is looking for and accordingly helping them. There were NO pressure to buy at all and at the same time they were very co-operative. They listened to Customer very carefully and try their best to meet their needs. I highly recommend my friends and family and out there who is planning to buy their new vehicle. If you want to save your time and money, please visit BMW of Freehold before you make your decision!! I wish all the success to BMW of Freehold and their staff.

msnj2756

Oct 29, 2014

I recently purchased a 2015 BMW 3 series and could not have asked for a more pleasant experience. I typically hate the car buying procedure, but Monica from BMW of Freehold made my buying experience an absolute delight. This was the ultimate buying experience for my ultimate driving machine. They could not have been more professional. The price was also better than any other dealer around. I started at Circle BMW in Eatontown and was disgusted. The GM Sal was rude and tried to sell me cars I was not interested in because he needed to get them off of his lot. I live closer to Circle BMW but I will always purchase my cars from Monica B from BMW of Freehold.

abruccol

Sep 6, 2014

You will save yourself a lot of time and headache by going here first. I have now bought a second CPO BMW. I have worked with Mark Ongsiako who is a no pressure no nonsense sale person and just wants to get you what you're looking for. The experience was so excellent the first time ended up going back for a second and like the first time left with a trade in deal that was far beyond anything offered by any other dealership. BMW of Freehold is in the business of selling cars no doubt and you never feel as if your pocket was just picked. I have twice bought from this dealer and can say Ill be back for 3 and 4 and highly recommend Mark O. The other staff I have dealt with at this dealership again have been top notch as well. If you think you can't afford a BMW think again, think BMW of Freehold NJ.

Vik

Aug 21, 2014

Great Showroom, Great Service. Great deals and good inventory. Sales guy (Sebastian Moon) and his Manager were great and meant business. Princenton and Edison does not even come close to Freehold BMW Dealership. Highly recommend everybody to come just here nowhere else.

Sandra_817

Aug 19, 2014

I had an incredible experience with BMW of Freehold, specifically with Danny Claro, Orville Bynoe and Mike Silva. Danny, Orville, and Mike are very knowledgeable and provided full detail on all my questions and concerns and made the overall experience very comfortable. Orville has made several courtesy calls to follow-up on my purchase, which I find helpful and thoughtful. The transaction was made very easy from start to finish.... The BMW of Freehold team made my first experience in purchasing a BMW so wonderful!!! I will highly recommend this dealership to my friends and colleagues!!!!

smk224

Aug 14, 2014

Went in to the dealership in the morning with an inventory stock in mind with a pre-honored quote. saved some time there. Dealership holds true to their word and price. Russ the sales associate was very accomodating and friendly. Matt from financing was also very cool. Definitely recommend this place.

JeffW

Jul 29, 2014

They are very professional, courteous, and genuine. Maria and Michael are very helpful and patient with us from beginning to end. Maria is a very pleasant lady to talk with, and gave us good and honest quote. Michael spent great deal of time walking us through the final process when we picked up the car. We really like them.

Steve

Jul 23, 2014

Found the personnel to be knowledgeable, honest, professional and courteous. Couldn't be happier!

Rana Husein

Jul 17, 2014

I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, directed step by step on where to go next, and helped by an amazing advisor, Allen Gin. He is full of knowledge, and kept me up to date with the status of my vehicle. I've been to other dealerships in Central Jersey, but none like this one...You can feel the friendliness, professionalism, and eagerness to help from everyone there. I was given a loaner vehicle, and was contacted by Allen as soon as my vehicle was finished being serviced. After being so impressed, I will only go to BMW of Freehold from here on out, and I have already and will continue to recommend it to others. Thank you again Frank Ghusson and your awesome Service team!

roxannem

Jul 16, 2014

We came with the idea of leaving the dealership with a new lease. We can't thank russ enough for his time and knowledge. He sat with us promptly to grab our ideas and make them a reality. He answered all our questions and made us feel very comfortable. Would definitely recommend this dealership

Cisco Fam

Jul 11, 2014

My experience was one of courtesy and professionalism from my sales pro, Monica B. I would definitely recommend her as one of the go to pro's at BMW of Freehold. This is our first purchase experience and I am happy to report it will not be our last and we will definitely recommend. Thanks Monica, we love the vehicle! The Cisco's

cetienne

Jul 9, 2014

Purchasing a car can be very daunting and overwhelming however, the staff at BMW of Freehold made our experience very pleasant and the transition went smoothly. We can not say enough about the friendly and professional atmosphere. Every step was taken with care and pride. We felt very special. We are extremely pleased with our purchase and will definitely be loyal customers. We look forward to working together in the future.

Natalya k

Jul 1, 2014

Being a woman and dealing with buying a car could be frustrating at times, but thank you to freehold bmw team!!! You made me feel very comfortable!!! Maria Internet sales u did a great job working with me right on target!!! ( I was going to buy car from a different place , but she really did work with me and gave me a great deal) Ruslan from sales team !!!! Thank you so much for explaining everything to me!!! Being so patient !!! He greated me outside the moment I pulled in , helped me to understand the process!!! Even I just met him he made me feel like a family!!! I will definitely coming back when my lease is up in 36 months!!! Natalya

Khaimov

Jul 1, 2014

Thank you so much for making my experience in leasing new car so easy !!!Thank you for being so knowledgeable, friendly and warm!!! I felt so comfy with you guys!!! Great job. I will be back in 36 months

XiangLiu

Jun 20, 2014

This is our first visit to a BMW dealership, and the experience has been great. Thanks to the professional and friendly service of Mr. John Bell, we brought our first BMW car within ~4 hours (from walking into the door to driving the purchased car home). The sales manager is also very helpful. Hope to come back in the not too distant future.

jwld82

Jun 7, 2014

I worked with Maria Shouldice, the Internet Sales Manager. I told her what I was comfortable paying, and she was very honest and fair from the beginning. After a little back and forth via email, we were able to come to an agreement. About a week later, my car finally arrived and I took a trip down to Freehold. My car was waiting for me as was all of the relevant paperwork. I worked with Russ Gayetsky when signing and everything worked out fine. I was in an out in less than in a hour. Highly recommended.Thank you Freehold BMW.

mikeyboy17

Jun 6, 2014

This dealership is fantastic! I could have bought my BMW anywhere. I drove about and hour and one half to do business with them. Service, price and general knowledge was superior. If you are worried that you are going to get killed on a lease turn in, you have not met John Krocovic.Worked with me 150% I have no problems send my friends and family to Freehold BMW. My sales advisor Rob Sullivan was great too. No games just real honest pricing with no pressure. They are to be commended!

ReneeC

May 30, 2014

I have bought three cars there so far and highly recommend this dealership. I believe they go above and beyond to get the job done!

kotarameshbabu

May 28, 2014

I have visited almost 5 BMW show room in try states but This is the best show room and best deals in tri-state.Thanks a lot Maria and Russel for your Great Service.

negi

May 28, 2014

I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards cusomer service. Please note, Mr. Gin is the first service advisor that I have encountered that truly tries to validate my concerns about my 530XI. At the advice of Mr. Gin, he had made arrangements for Kang to take a test drive with me so that I can pinpoint my concern of the handling of my vehicle. Due to the test drive and going over my concerns and history of my auto, Kang was able to pinpoint and correct all necessary adjustments to my vehicle so that it would handle the way it should be. Please note, at the beginning when I was contemplating a new vehicle, it was either an Audi or BMW, due to my disappointment in my BMW, I was regretting my purchase and glad that my daughter did not listen to me when it was her time to purchase another new car. Because of Mr. Gin and Kang, they had restored my dedication as a consumer.

Sharlenea

May 27, 2014

There was no pressure only recommendation to allow my husband and I purchasing power. I was appreciative for the add-on recommendation for the tire warranty. A little costly, but when you purchase it seperate from your monthly payments it gives you greater satisfaction of knowing your covered even if you never submit a claim. The client advisor listened and found the best deal a win win deal for me as a customer and him as the salesman. They front desk customer service representative was in tuned and in gaging to the customers waiting. Satisfied and happy about the purchase and experience. Freehold BMW is awesome!

APATNAIK

May 14, 2014

We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience.

Theresa

Apr 20, 2014

In my many years as a customer of Freehold BMW, I have found the level of service at this location to be exceptional. No pressure, no games, just a group of genuinely friendly professionals who are committed to making customers happy. Thanks to Client Advisor John Bell, Finance Manager Matthew Mongiello and General Sales Manager Dori Dado for making the experience a total pleasure!

ssecho13

Apr 19, 2014

Sales experience was incredibly painless, very enjoyable, treated like royalty.Sales Consultant Anthony was a joy, and Matt, F and I was great,thanks for the awesome experience!!!!!!!!!!!!!!

Markbmw

Apr 16, 2014

This is the second car we purchased from Russ at Freehold BMW. He was honest, informative and a real gentlemen. He made us feel at home and treated my wife and I with respect. Yes he was selling us a car but made the experience a friendly one instead of a being a high pressure salesman. We bought the car we wanted at a fair price. Russ made it happen.As a side note. I purchased 5 other cars from DCH Auto Group (owner of Freehold BMW) and leased 2 other cars in the past 15 years. They are a pleasure to do business with. Two thumbs up. Thanks Russ.

imarcha1

Apr 8, 2014

Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recommend to anyone!Thank you!P.S. Product is unbeatable.

mrx5

Apr 6, 2014

Great experience all the way through. Ask for Orville, great guy. Ordered my vehicle by a specific date and he delivered. My wife and I got two vehicles here in the last 4 months. Highly recommended

cali08840

Apr 2, 2014

Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new car!!

Parkerlyssa

Mar 30, 2014

From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our salesman Richard henriquez had patience of a saint as we were unsure which car we were going to purchase. His knowledge of all 3 options was very impressive. We were not able to complete our transaction that day due to our lack of time available, We agreed to come back the following day, Richard even offered a wake up call. The following morning richard ,the manager John Mcbride as well as the finance manager Michael silva were prepared and waiting our arrival. It was amazing! I would recommend this team to all looking to purchase or lease a BMW

Ruth

Mar 20, 2014

When it came to purchasing a new car I was a bit intimidated, these feelings were quickly allayed by the courteous staff at BMW of Freehold. The team here worked around my schedule kept me abreast of new inventory and continued to keep in contact with me until I was ready to make a purchase. It is normally a rarity to have your car dealer fight to get you the best price possible and keep money in your pocket, but not here.Ms. Villamena, Mr. Matt Mongiello, and Mr. Mike Wong strive and succeed in making you feel like family,this is why my car is not just a car but the ultimate driving machine.

amit_S123

Mar 19, 2014

I highly recommend this dealership. From start to finish they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you!

yoak53

Mar 17, 2014

I had a very enjoyable experience selecting the car I bought. Anthony was extremely helpful showing me the different options that were available. I was surprised and greatly appreciated the thoughtful manner in which Anthony helped me throughout buying process.

Harold15

Feb 6, 2014

Best car purchase experience. I am very pleased with the pleasant environment and superb salesmanship of the Freehold BMW. I was searching on the internet for a BMW X5 for my wife for the Valentines Day. Most dealers have them listed as in inventory, but I had to pre-order when I called them since the X5s went so fast. It was almost impossible to find one in stock. I checked the website of Freehold and called Russ Gayesky just to try my luck. He came up with two X5s with the options and color of my choice. I dropped by within an hour and closed the deal. The price was very good and the transaction was professional and pleasant. Russ and the financial manager, Nowell Herman, are very knowledgeable. They explaining all the options and let me pick the best for me. No pressure. Will recommend Freehold BMW any time.

Lorirb9

Jan 27, 2014

We did like Russ. He was very knowledgeable and helpful. I was very upset buy Nowell. He made it sound like my car tires were going to blow up or the car was going to be stolen if we didn't buy the extra service package. He was very forceful and used scare tactics to try to make the sale. I was so upset I almost returned the car. He was also very rude, when I would try to ask questions he said I had to be quite and let him finish his speech. I did not like being spoken to this way.

colleentobin

Jan 18, 2014

I was interested in purchasing the X6 and started my search on the internet. I was quoted a fair price via email from Freehold BMW and made a scheduled appointment. Upon arriving I was greeted by Orville Bynoe and my first impressions were right on target. Orville was polite professional and he truly cared. He was very thorough throughout the entire process. They stayed true to my quote and were very patient in explaining all costs involved. This is my first time purchasing a car from Freehold BMW but not my first BMW. I would highly recommend Freehold BMW and Orville Bynoe to my friends, family and clients.

htaningcojr

Jan 15, 2014

The sales process was outstanding. Because of work and lack of time, I worked with Maria (Internet Sales Manager) over emails to discuss the 4 series coupe I was interested in. She worked diligently to get me the best deal possible and explained things thoroughly. The vehicle I wanted was not on their current inventory; however, they were able to acquire it from another dealer pretty quickly. I was then able to work with Clay (Client Advisor) and he continued the smooth process and I was able to just come in and pick up the vehicle quickly. Clay explained the process further and gave me tons of concise information and had a pleasant personality to boot. He was able to work with my new insurance carrier over the phone in a couple of minutes, so when I got to the dealership - he had all the paperwork ready for me. Denis is the Sales Manager and was able to run through all the tedious paperwork and other options clearly and was very transparent. It was a pleasure to work with this trio in closing my first time auto lease with a brand new 4 series coupe. Great experience overall.

roger

Dec 29, 2013

The car buying process was extraordinarily simple and smooth. There was no high pressure sale tactics and we as customers felt we got a good deal. Comparative shopping helped us in advance

isloan

Dec 27, 2013

After 10 years of driving Mercedes I decided to give BMW another try. I like to shop local if possible so Freehold BMW was my first choice. The entire process was handled flawlessly. A test drive was immediately arranged and Russ was well versed in the major points of the car. I knew from that point if I decided BMW it would be from Freehold. I explained I just needed some time to check out a couple of alternative makes and I would be back in touch in a few days. I decided the 750iL x drive was for me and easily negotiated an extremely attractive lease deal on the telephone. Russ arranged a specific delivery time for me yesterday and everything was ready including my car wrapped with a bow on it. A nice touch. The paperwork was handled by Mike quickly and efficiently without any high pressure to add on anything, I did decide to purchase tire and rim protection at a very reasonable price. I have been a luxury car buyer for many years and this was the best experience so far. I plan to be a repeat customer here and am looking to trade in my Prosche Cayenne for a 5 series in the spring.

bmwe90

Dec 18, 2013

This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 oclock, pulled into the service area and waited for someone to come out. I told them what I was there for and they sent some young kid (possibly a lot attendant) to fill it up. My car was freshly detailed, he then decided to rest this dirty plastic jug against my passenger fender as he filled up the tank. It didnt ring any bells until I got home and decided to check the fender. I now have very deep scratched in my fender which I have not been able to get out with any grit compounds and cutting pads for my buffing machine. I take pride in every car I have, this kid didnt, and either did the service advisors by sending a kid out to fill up the fluid. A couple of days ago I went with my sister to have her Hyundai serviced, by chance I was in the right place at the right time and got to see the technician fill u her windshield wiper fluid, surprisngling he didnt rest the jug against her fender. Never did I see the day coming where your car was treated better at Hyundai than at BMW.

CynthiaB.

Dec 15, 2013

After speaking with the very kind sales manager, I have changed my original rating, I realize that my experience was not typical and I don't want to mislead folks based on my original rating. I will consider doing business with this dealership in the future.

Barry Rock of Ages

Nov 30, 2013

Wow! I have purchased many high end cars. This was simply a great experience. Car buying should be fun and that is what BMW of Freehold made it for us. Danny, Dor, Mike and their team went way above and beyond to help us. I strongly urge you to to visit with them before you buy a car. They have me as a customer for life. They have earned my trust.

abruccol

Nov 30, 2013

Went to many dealerships looking for SUV and also considered car. We test drove many cars looking for the best within our budgetover several days. BMW of Freehold nailed everything perfect. We told Mark Ongsiako what we were looking for and what the budget was, of course that was not possible but Mark made it possible. He worked hard and found exactly what we were looking for in a preowned extremely low milages and within budget, actually below budget. Mark is not a pressure salesmen and listens to what your saying your needs are. If you decide to look at BMW look no further then BMW of Freehold and would highly recommend Mark Ongsiako as your sales person. Mark never once said anything bad about other competitors even with coaxing from me and just provided the facts about what BMW had to offer. My overall experience at BMW was one of the best car buying I ever had. Right from the start of just browsing, meeting Mark, test driving and even the finance process was all top notch. I look forward to returning to BMW of Freehold in the very near future for my second BMW, big BMW 528i xdrive fan there is no better car and there is no better dealership then BMW of Freehold.

magbun2

Nov 26, 2013

Anthony Carrillo and Dori Dado are th he best! They are both professional and friendly to me. I will recommend them to all my friends and family.

saurabhbansal

Nov 23, 2013

Hi, it was a pleasure working with Sharon Moskowitz, Amanda Zamora and Matt M. (finance manager). I requested a quote for 2014 528xi over the internet and Sharon responded immediately with a very realistic number to start with. it took us couple hours to agree on a final price and terms of the deal from there. all done via email and over the internet. very easy and convenient to work with. this was the best deal that i was getting from any other dealer in the area. once the price was set, Sharon set up an appointment for me to come in and put in a deposit to order my car. Amanda took over there. she went over all the details once again with me - she did a great job, very thorough, patient and polite. and within 4 days of putting in a deposit, my car was available for pick up. then Amanda and Sharon set up an appointment for me to pick my car. it was my easiest car buying experience ever with these 2 ladies. all the numbers were already decided prior to coming in. I just completed all the formalities with finance manager, Matt M., In and out of the dealership in less than 2 hours. to add a cherry on the cake, Amanda had my car decorated with a beautiful red bow. my car looked like a Christmas gift!!Thanks to Amanda and Sharon for making my car buying so hassle free. I highly recommend this dealership to anybody.

r2014xi

Nov 21, 2013

I recently leased a 2014 535Xi. This was my first enjoyable car buying experience. There were no haggling on the price or trying to sell things that are not really needed. All options were discussed in detail and it allowed our decision making easier. It was a pleasure working with Rob. I would recommend anyone looking for a BMW to first check with BMW OF FREEHOLD

4 series newbie

Nov 12, 2013

I cannot say enough about the professionalism, courtesy or helpfulness of David Jones at Freehold BMW. He is incredibly knowledgable, practical and efficient. Picking up my new 4 series was perhaps one of the most fun things I've ever done. David had it wrapped with a huge bow and made a very memorable presentation. I highly recommend this dealership for both it's personnel & it's practices.

bal9mm

Nov 1, 2013

Amanda Zamora was great to work with no pressure absolutely a wonderful experience. i would recommend her and Freehold BMW to all my friends and relatives.

paul328i

Oct 30, 2013

BMW of Freehold has the right company culture and resources to sell high volume cars at a good price, while still providing excellent service. My Sales person was Mark Ongsiako. He is an expert on the products, knows the sales process and importantly an awesome person to interact and do business with. I highly recommend asking for Mark O. personally when you are ready to buy your BMW. I can assure you it will go smooth, quick, and comes out with good price.Craig Forman, who supervisors the service technicians is the secret sauce that takes this dealership up to the level of being outstanding in service.

Cheeseman57

Oct 24, 2013

I've leased 11 BMW's over the past 12 years and have worked with 3 dealerships during that time. BMW of Freehold is far and away the best dealership I have dealt with. EVERYONE who works there is professional, friendly, and genuinely concerned that your experience is awesome. The service department is outstanding, their waiting area is terrific, and your car is ready when promised and is delivered to you freshly washed and clean. As far as I am concerned, BMW of Freehold is the overall "BEST in CLASS".

mgelieb

Oct 24, 2013

The staff made the transition from returning my BMW lease early into a new BMW lease at a great price. My experience at this dealership has been excellent and I would not hesitate to recommend it.

Andrew

Oct 22, 2013

Hands down the best BMW dealership I have ever had the pleasure of doing business with. Richard and Sharon assisted me in finding the car I wanted at the best price. They were both very professional and understanding of my needs. I would recommend them to everyone. I was greeted the moment I stepped through the door with a smile and a handshake and was walked through the entire process with knowledgeable answers to each and every question I had. I would recommend BMW of Freehold for anyone looking for a great experience at the right price.

edsneath

Oct 21, 2013

A courteous and knowledgable staff at BMW of Freehold made our buying experience a pleasant one. The dealership provided buying options and tailored them to meet our needs and preferences. When all was said and done we felt confident we had made the right choice.

Jkelly0702

Oct 20, 2013

Monica B. - excellent sales woman. Knowledgeable, efficient, pleasant, and professional! We would definitely recommend this dealership for the superior customer service. Love the new car!

BMW123123

Oct 18, 2013

I am in market for another BMW. I have used Clayton Stroud for three BMW's and always return with him with 100% trust. He always has my best interests in mind and gets me the car with features as well as price and service that keeps me coming back to him. He is such a joy to work with and as a physician who is a national speaker on customer service I am particularly sensitive in this arena. Kudos to Clayton at BMW of Freehold!

cars356

Oct 4, 2013

My Experience was Great. Everyone was so Helpful,and made everything go so smooth. Monica is a Great sales Person,and very Fun to Deal with. I wish more sales People were like her! If it wasn't Monica I would not have bought a car. She made buying a car Fun. Thank's freehold BMW, and Thank You Monica!

photobyjeff

Oct 4, 2013

Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. Thanks

acornett1

Sep 26, 2013

BMW of Freehold made my new car purchase an easy process and decision. They provided me with impeccable service and great support as a new customer. All the employees at the dealership from the sales rep to the General Manager congratulated me on my new purchase and welcomed me with open arms to the BMW family. They not only helped support me in my decision but they encouraged me to ask any questions that may come up in the future regarding the X5. They made my experience very enjoyable and stress-free. For anyone looking to purchase a new luxury vehicle I would fully recommend BMW of Freehold. Even though I live over an hour away from the dealership, they made it worth the trip down. I will be making ALL of my future maintenance appointments and purchases with them.

Apetrosyan

Sep 17, 2013

Monica helped me so much through the whole process! I highly recommend her to anyone looking for a new car! Freehold BMW is the dealership around!

SithuWin

Sep 14, 2013

Mike Wang is an excellent sale advisor. Because of Mike's friendliness and sincere advice we felt confident in making decision in buying our first BMW 318i convertible. We will definitely recommend Mike to our friends. We would like to deal with Mike again when we plan to buy another BMW.Sithu Win

JKM0119

Sep 10, 2013

The buying experience with Freehold BMW, was not just great it was exceptional! Mark listened to what I wanted and did everything possible to make that happen. I told him my budget and what I wanted for my monthly payment and we discussed several options and test drove several different cars. I then was able to make an informed decision. Mark went above and beyond in my opinion to find exactly what I wanted. He took the time and explained everything to me. I would and will recommend Mark and the team at Freehold BMW in the future. As a busy working mother of a 12 year old, my experience was exceptional!

Jkankateach

Sep 5, 2013

This car purchasing experience has been by far the best I have ever gone through. John Bell provided phenominal service throughout entire process. Thorough, detailed and extremely honest. Nick, an excellent mechanic with great advice and perception. This combo really know their job and what it takes to make a client satisfied. I will continue coming to Freehold for all of my future vehicles.

Nansea19

Sep 5, 2013

After purchasing our new 2014 BMW from Scott we were informed that he had taken a job closer to home and we would now be doing business with Monica Beierschmitt. We were very, very happy with out new Client Advisor. She was very ambitious, friendly and more importantly, informative. She took her time explaining every detail about the car and continued to reassure us that we could contact her at any time if we had any questions. She has since followed up with phone calls to make sure we are satisfied. She is an absolute asset to BMW and we would certainly recommend our friends to her.Sincerely, Nancy and Chet Jurkieiwcz

bdenlinger2

Sep 3, 2013

BMW of Freehold kept all of their commitments throughout the process. This is the third BMW I have purchased at this dealership and I have found them to be straight-forward, open, and truthful. The overall experience exceeded my expectations.

KatieLJ

Aug 30, 2013

This is a truly exceptional team who not only went above & beyond in customer service but also gave an amazing deal without the usual charade that goes along with purchasing a vehicle. The pricing was sharp, experience was seamless and I cannot express how fantastic Jessica was to work with. We drove out in our new BMW in UNDER 2 hours including test driving. Other dealerships could learn from this dealership - the way it should be when buying a car. Friendly, courteous, respectful, professional and the epitome of the BMW brand.

Ericaboulafia

Aug 24, 2013

Dori Dado and Michael Wang were a pleasure to work with in purchasing our new vehicle, a 2014 BMW X3. From our initial meeting, we could tell their friendly disposition was not just a facade, as they were truly interested in our wishes. At no point did either of them fail to meet our expectations nor were they unable to meet our demands. Every specification we requested for the car was met, and additional courtesies were extended. We are incredibly happy with our purchase and would recommend this dealership to anyone that is looking to be treated fairly, spoken to candidly and wants to possess the ultimate driving machine!

Sethsaw2003

Aug 24, 2013

The best experience I've had with the car dealer yet. The staff was friendly and bent over backwards to take care of my every need. I would definitely recommend anybody in the market for a BMW to go to freehold BMW.

peter164

Aug 19, 2013

Amazing sales manager and a gr8 work by Monica , such a gr8 place to buy a car from very straight forward sales people specially Monica and wonderful follow up service after sale

Laurel Millaci

Aug 11, 2013

This was the best car buying experience we have had. David was awesome to deal with and we got a great deal with wonderful customer service. We have recommended him and this dealership to all of our friends and plan to return to Freehold when we need another car. We do not live close by but the experience we had was well worth the drive.

Phinsfan13

Aug 8, 2013

Robert Sullivan made the purchase of my new BMW effortless. While other dealership were unprofessional or lazy. Freehold BMW was top notch. Quick friendly service with no BS. I look forward to becoming a return customer.

DrSiddiqui77

Aug 6, 2013

It was energetic, loving, friendly, flexible, understanding yet very professional approach of Monica Beierschmitt that has compelled me to write feedback about her professionalism and my experience in Freehold BMW. Before I say something about Monica, I would like to share something with you which will help you to get a clear pic of her professionalism.Although I live in Monroe township (7-8 miles from Freehold) yet i always preferred Princeton BMW and Open Road Edison becuase of very bad experince aboout 3 years ago in Freehold dealership. I was treated in an extremly unprofessional way by one of the salesperson. I had decided to not to come back again, until a friend of mine told me about his experience in Freehold.So I have half heartedly make a call and appointment to meet Monica. It was a pleasant surprise to be greeted by a cheerful person and was escorted to her office (Monica), the rest of the negotiation went so smoothly that it looked like a dream and it seemed that I was dealing with one of my old buddy. There was no pressure or game planning whatsoever, she has patiently reviewed my budget and went an extra mile to meet my expectations. I must say that Monica is a true asset to your dealership and a shinning star with magnetic personality

wjameswill99

Aug 4, 2013

My first time BMW buying experience went very pleasant with BMW of freehold. My client advisor was Mark Ongsiako and I couldn't have been happier with his professional and friendly approach. Since he understood that this was my first BMW, he was very patient and willing to answer any of my questions with respect to my car or the sales process. Although he seemed to be very busy due to the busy month end sales, he offered to help me through another sales man to ensure I didn't wait too long to get my hands on the wheel. Maria, the Internet Sales Manager was very responsive and a very friendly person. She was very prompt both on the phone and e-mail and clearly walked me through with all the questions . She made sure I got the best deal/offer and the best buying experience. One thing that stood out with this dealership was there was no sales pitch or sales pressure tactics that you will typically experience in a dealership. I was so excited to drive off with Ultimate Driving Machine after ultimate buying experience. - James

Denison6

Aug 3, 2013

This is my 6th consecutive lease with this dealership and the fourth with Richard Henriquez as my sales rep. I have been buying/leasing new vehicles every few years since 1964 and can honestly state that Richard is "The Man". He is very knowledgeable about his product and is the antithesis of the stereotypical "car salesman". I have observed him on numerous occasions over the years and have always come away impressed by his attitude and concern for his customers. My final choice of vehicle was greatly influenced by his brand of "salesmanship".

ray1022

Jul 25, 2013

Had a great experience leasing a new 2013 550ix M Sport. Mike Silva was great to work with and would highly recommend him. He genuinely cared and did his best to resolve any concerns. Great dealership.

Yadu

Jul 25, 2013

Picked up my first BMW from this dealership. I highly recommend this place. Anthony Cerillo worked with us and made sure we understand everything in the contract. I would love to buy my next BMW from this dealership.

ckolacki

Jul 23, 2013

We were greeted by Anthony within a minute of arriving at dealership. He allowed us to browse the lot for the particular vehicles we were interested in with no added pressure (Nice touch)! We selected a few and were able to test drive each one. Anthony went out of his way to find the perfect fit for me. The rest of the process was simple and easy. We were treated with respect from everyone in the place. Extra care and concern was given by Matthew in finance which was greatly appreciated. I returned the next day for a complete run down of all the gadgets. I commend both Matthew and Sebastian for the thorough and complete review from top to bottom. I would definitely recommend this dealership. I love my new car.Colleen Kolacki

MarksBMW

Jul 23, 2013

I worked with Frank on my service issue and he was prompt and courteous. Just what I expected from a BMW representative. Thank you - Mark

sgovender

Jul 23, 2013

Susan called to schedule my service and I had a conflict with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me to have a free rental car while my vehicle is being serviced. I really liked the upbeat attitude and service provided by Susan. Really rare from a dealership especially on a Saturday.Thanks Susan - It was a pleasure dealing with you.Sagren

calberti19

Jul 22, 2013

The BMW of Freehold sales departmert greeted me with care and kindness. They did everything possible to make my experience while shopping for a BMW 528 xi pleasant and rewarding. They are an exceptional professional group and I would recommend this dealership to everybody. A special thank you to my salesman Newell Herman, for his courteous and professionalism while we decided on the model and walked through the pricing. He was extremely patient and very experience in this space. Thanks to everybody at the BMW of Freehold dealership.

Shengyingwu

Jul 22, 2013

Great car buying experience ! Really easy and Mike was very nice and helpful the entire time. No problems or anything and everything went perfect. Love my new car. I highly recomment this dealership! Thanks!

PravinVerma

Jul 21, 2013

They are a great dealership to work with, Amanda is very patient & helpful. Overall, it was a much easier experience as compared to other dealerships where they are selling-in-the-face. Highly recommended.

Cathy

Jul 20, 2013

Very dishonest service dept they like handing out service recommendations for $4800 by only visual Inspections! Brought in my car that was running with no problems just needed an oil change Next day was dead in my driveway & they were nice enough to have found $4800 worth of repairs needed by just looking at it. Some tampering was surely done for free along with my oil change!

gward23

Jul 20, 2013

Picked up my 4th BMW from Richard Henriquez. This guy goes above and beyond for his clients. He's very friendly and always makes sure he asks about your family or loved ones. With this most recent car, I was going back and forth with Richard for a month as I was flipping and flopping over which car I wanted. Richard kept his cool as I'm sure I was driving him crazy with all these changes. Finally settled on a car, work with Richard and Dori on the numbers and we came to an agreement in less than 15 minutes. I would recommend both of these guys. As long as I can afford a BMW, I will be getting it from Richard and BMW of Freehold.

Disnefanat

Jul 18, 2013

From the moment I walked in to the dealership I was met with very courteous and friendly employees. Amanda was paged and responded immediately. She was very knowledgeable, friendly and took the time to answer all my questions, never making me feel uncomfortable. She did all she could to get me the best lease price possible. I would absolutely recommend this dealership to anyone looking to purchase or lease a BMW. Amanda made my dream a reality!!

MonicaChu

Jul 15, 2013

I leased my first BMW (an X1) from here (RIP my faithful Honda Civic, haha). My mother and I came in last weekend during a special event they were having, and I found everyone to be very welcoming. Despite it being a busy day, Mark Ongsiako (our client adviser) made sure that we had a great car leasing experience. I came in knowing what I wanted and he made it happen (also added the recent grad student discount, too!). Once we completed our paperwork, he put a sign and bow on my car and took the time to set up the satellite radio and explain vehicle logistics. I should also note that my mom asked if she could also have a complimentary BMW accessory and once she settled on a travel mug, he rushed back and forth to make sure she got the color she wanted (oh, mother). What else? Robert, the manager greeted us warmly and later asked us if he could send someone out to get us something to eat. Overall, attentive manager, professional and friendly sales team, great customer service...we will come back for additional BMW needs. Keep it up!

jeremycnj

Jul 14, 2013

Second car I have leased from Matt. Both Matt and Mike were first rate in every aspect of this process. Coupled with a very competitive price, I can't overstate how much better it is to deal with BMW of Freehold than other dealers in NJ.

RexJariwala

Jul 9, 2013

I have now been a customer of theirs twice in the same year. I go back because of the ease to talk to them about what I am looking for and they have delivered both times. Mark was excellent, respectful, and worked hard to make everything work out as I was hoping. Denis from finance was upfront and clear about the terms as well as Mark. Great service and love the car!

GerrieMims

Jul 1, 2013

I have just enjoyed my second new car purchasing experience at BMW of Freehold. My first was with Dennis Carey as salesman and my second was with Mark Ongsiako as salesman and Denis Carey as financial mgr. I have dealt with other BMW dealerships as well as other Brand dealerships and I am pleased to say that my experience at BMW of Freehold and the the aforementioned gentlemen is far and beyond any experience I have had anywhere else. You are made to feel that you and your purchase are important to them. You are never left alone while sales are being chased as other prospective buyers enter. You are not rushed or pressured. I have and will continue to recommend BMW of Freehold to friends and family. Keep up the good work and I'll keep up the relationship.

jroumas

Jun 29, 2013

Hello,I just purchased a 2011 3 series at BMW of Freehold. I just wanted to say how happy I am with the vehicle and how great the experience was for me there. I was helped by Mark Ongsiako, and I really have to say how pleasant he was. He was patient, and more knowledgable than any of the salespeople in other dealerships I visited. There was a small cosmetic issue with the vehicle that I was unhappy with, but Mark made a promise to me and when I came to pick the car up he had more than kept his word. He was prompt, attentive and just really helped me feel comfortable through the whole process. I really felt like he was there for me. All in all, Mark is really a model of what the ideal salesperson should be. If you want super friendly service with a knowledgable salesperson, go see Mark Ongsiako at BMW of Freehold.- JasonNew York

marvano1

Jun 26, 2013

We found the BMW of Freehold to be very professional. They were there to answer all our questions. They took the time to show us how to work the various programs. They had the car ready when they said it would be. I wouldn't hesitate to tell all my friends to go there. It is a pleasure to do business with them.

zorba1969

Jun 25, 2013

We had at first a misunderstanding but Dori the (general maneger)helped to make the deal go smooth, overall good experience, thank you once again

rastogs

Jun 21, 2013

I visited Freehold of BMW to get options on leasing or purchasing a BMW. I worked with David Jones who was very thorough about the separate costs and benefits of leasing or buying. He also explained all of the features that were available for the car that I was looking at. I decided to lease a new BMW and was very happy with my car experience. David's great and I would recommend him.

rhalpern

Jun 21, 2013

I had a very pleasant experience at BMW of Freehold. I spoke with client adviser Mike Silva. He was extremely patient and knowledgeable with me as we spoke about the car I wanted to get. He is truly an asset to the company. Very kind and always professional throughout my whole experience at the dealership. I will recommend family and friends to Mike and BMW of Freehold!

serena2402

Jun 20, 2013

I walked into Freehold BMW frustrated - I discussed with David all that I wanted in my car and price. I shared with David my disappointment from the last dealership, I was upfront and honest. I also did not have a lot of time however needed a new car. David was great, he worked hard to meet my expectations. I walked away feeling like I got everything I asked for and more! I also felt like I got a great deal! And this is because I had David who spent time with me and made me feel important! A few weeks after I had purchased my new vehicle I contacted David for an issue I had with BMW financial; David took care of that issue with no problem. Again he is a great guy! I will continue to do business with Freehold BMW and send friends and family because of David Jones...great guy!

smutha

Jun 20, 2013

This is the second vehicle I have leased from Rob at BMW of Freehold. He is very attentive to my needs, and always answers all my questions...most importantly he finds a way to give the deal I want! If you are shopping for a BMW I highly recommend you visit BMW freehold and ask for Rob.

josephine33

Jun 17, 2013

As a customer who has owned Mercedes for the past 20 years, we were extremely happy with the customer service we received. From the moment we walked into the door our salesman was extremely knowledgeable and not pushy. He was very helpful, gave us a great price, and maintained excellent communication while we waited for our vehicle to. Upon delivery, we were totally amazed at what a great job they did, from presenting the car to explaining all of the options to the financing, everyone far exceed our expectations. This is our first BMW, but after what we just experienced, it is safe to say that we will now be part of the BMW family for years to come.

nantep

Jun 13, 2013

This has been an exceptional buying experience. Everything that was promised was delivered, quickly ,efficiently and with a smile.Attitude is very important ..and from the first visit to the pick up of our vehicle they have been exemplary.This is the second vehicle we have purchased from DCH Freehold BMW..and is a tribute to their professionalism.Thank you.

njctboy

Jun 13, 2013

I must tell you folks, as a holder of a Ph. D. in Engineering & Technology and a Professional Engineer (PE), this dealer gave me the most customer-friendly deal I've ever experienced in my life!Like you guys out there, I HATE haggles, so keep my distance from Auto Dealers. However, this one lease deal I got from Freehold BMW with Mr. Rich Slafer -- in virtually less than 3 hours -- was simply AMAZING~!! How cooler can you get?I welcome you for references.--CW

Fl2003

Jun 2, 2013

Everything went well, Scott was great made everything very easy and enjoyable. Car has been great so far. I would recommend this dealership over any other BMW Dealership in the area.

Semchr

May 30, 2013

Monica Beierschmitt is an exceptional employee. She is extremely friendly and knowledgeable. It was such a pleasure to be her customer. I will continue to purchase BMWs from her at Freehold BMW.

phiman119

May 29, 2013

Excellent transaction. Monica was able to locate the specific car I requested for my wife and the transaction couldn't have been simpler. The price was actually cheaper than expected which was a huge bonus. I was so happy with the experience, I decided to purchase another vehicle, for myself this time. Great, friendly staff at this dealership. I will recommend to shop at this dealership. I should also mention I live almost an hour away and there are about 4 other BMW dealerships in my immediate area....

investpro

May 26, 2013

Extremely pleasant experience with no hassles, quick, honesty, friendly and courteous. Cared and appreciated leasing a BMW from the Freehold BMW. Quick Delivery of the vehicle we were looking for. Entire process took less than three hours from getting to having the car ready to be driven off the dealership in one trip. Will definitely go back to Freehold BMW if we were to purchase/lease another BMW in the future.

TheMthreeer

May 26, 2013

Always approachable,knowledgable and polite, willing to understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care!

livijake

May 25, 2013

Robert has been the sales rep for myself, my wife and my son. I think the most appropriate thing I can say about him, is that I no longer price cars at other dealerships. He has proven on several locations that he provides reasonable pricing and outstanding customer service. When our cell phone didn't work in our last BMW he allowed us to purchase a new cell phone that did work, at dealership expense. Doesn't get more customer focused than that. We will be getting our next BMW from Rob this summer or fall, depending on when the 2014 convertibles will be available.

rtenebruso

May 23, 2013

Amazing deal...Great people. Monica Beierschmitt in sales and sales manager Daniel Claro really took very good care of me. They went to great lengths to get the car I wanted and at amazing price. When I picked up the car, there was a congratulation sign in the window and the car was beautifully detailed. As Monica said, it is the little things that make the experience that much better and she was right.Thanks again. Ralph

atolete

May 20, 2013

I came in on a Saturday and not dressed very well. You know, most people judge you on your first impression.. Not Dave who was very friendly and was very informed with your product s. I went in to lease a 535Xdrive and ended up with the X5 sorts utility. I could have went to any of their competitors like Ray Catena, but it was Dave and Dennis customer service that had me do with business with BMW of Freehold..You can buy a car anywhere, but it was their customer service that stands apart from everyone else.

joedogs

May 19, 2013

I went to the Freehold BMW looking to lease a new vehicle. My hopes were not too high as I had been a customer of Edison's Offroad dealership for nearly 10 years (3 leases) and did not expect Freehold to give me a "better" deal on a new car.From the minute we met Monica, our Client Advisor, she let us know that she would make us happy and get us the deal we wanted. She went more than above and beyond to convince myself and my wife (who was also an Offroad customer) to become a Freehold client. I told her flat out that I did not want to lease a car for more than what I was currently paying and she was able to get me (quite quickly I might add) a great deal on a new 328xi and she did not only match the price, she beat it without any "BS". Very attentive service and she ensured that the car was everything I wanted. She even gave my 6 year old a BMW teddy bear! She made the decision VERY easy (my wife playfully complained how we couldn't even haggle) and she was the integral reason we made the choice to move over to Freehold BMW.My wife and I look forward to dealing with her again when our next leases are up. Also, the finance people did not try to push any extra added features on me which was a first at a BMW dealership for me. An overall great experience that made the difference!!!

TheMthreeer

May 19, 2013

Very professional and friendly. I'm a returning customer with this dealership for 7 years on my and my 6 th BMW .... And will be back. Keep up the good work.

Maria Farinella

May 12, 2013

Rob was a pleasure to work with... He made the whole process fun and easy... His service was very professional, and he was very knowledgable.

mdm999

May 9, 2013

Very professional dealership. Received a good price without a drawn out negotiation. Dealer delivered on everything they promised. Salesman was very knowledgable and patient. Even the GM took an interest in the transaction. Vehicle was ordered and delivered in less than three weeks as promised. Would definitely recommend and would buy from this dealership again.

nbuccino

May 6, 2013

I had an extremly positive experience at your dealership . I had just had an accident and your BMW saved my life. I shoped for other cars. But as soon as I went to the dealership I felt at home. Your sales and management team are excellent. I have just given there name to another customer. Thanks again for your help. I gave this rating because of the great team. You are all 10 's in my book

Be_Happy

May 1, 2013

Excellent buying experience with Mike Wang, our salesperson and the whole staff. It is very neat and friendly office. And we even got the last minute finance rate much better than what we ever thought possible. We have been other BMW dealers, but this BMW of freehold is THE best, including price! If you are in the market, look no further.

kirondk

Apr 28, 2013

Excellent Salesperson to be complimented in the first place.Mr.Ongsiako's personalized customer service and hospitality were really appreciated. His patience and kindness has not gone un noticed. Thank you for making this experience a good one.

LPica

Apr 28, 2013

I had a very pleasant experience at Freehold BMW, from beginning to end. The employees take the time with you individually to accommodate your wants and needs; they make you feel special, which is a good feeling when you're spending so much money on a vehicle. The saleswomen/salesmen are NOT pushy like typical car saleswomen/salesmen, which made the experience even more positive. I would absolutely recommend this dealership to anyone looking into a buying/leasing a BMW.

nayar1

Apr 25, 2013

Amanda was absolutely the most professional, ethical, and honest sales person we have dealt with in several years. The deal we received for the car was great in comparison to the BMW dealer we leased our other two vehicles in the past. Amanda was very informative and answered all questions precisely. We will definitely return for any future purchases to this dealership and without a doubt recommend friends and family to do the same. Thanks Amanda!

blezco

Apr 23, 2013

Scott went above and beyond to make our experience perfect. He showed a level of patience in teaching us all of the workings of our new 328i.

jakeaidluke

Apr 19, 2013

David jones was the reason I purchased my BMW from your dealership. He is, by far, the BEST representative of a quality brand that I have had the pleasure to do business with. BMW is fortunate to have him.

hmeng

Apr 17, 2013

They are very nice guys. Always smile, listening. They tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my friend go with them. Thanks a lot.

JulieAntonides

Apr 11, 2013

I Recently purchased a new 2013 BMW 528i and found that the employee who helped me out, Nowell Herman, was honest, informative and very patient as I kept changing my mind of what vehicle and color combination I wanted. He went above and beyond to find me the car that I decided on.

BMW_Fan01

Apr 9, 2013

It was a pleasure working with Maria Shouldice, Internet Sales Manager. She was extremely proactive in taking our internet enquiry a step further. She made sure she understood our needs, the specs that we are looking and helped us close the deal and make the final formalities of the purchase smooth and quick.We have been to many BMW dealerships, but ultimately Maria was the one who helped us make the quick decision and make us feel good about the purchase and made the one hour drive to the dealership worth it! We will definitely recommend this dealership and especially Maria to our friends and family!Thanks Maria!

franlaforte

Mar 31, 2013

My experience at BMW of Freehold was an excellent experience. Nowell Herman my salesman and Matt Moringello in finance made the sale very comfortable. I commend both of them. I would recommend this Dealership to people I know because of these two salesmen.

Mlomench

Mar 31, 2013

I had a very positive experience purchasing my new car at Freehold BMW. My sales rep was Phil Ferreira. I found him professional, responsive, knowledgable . The car was ready as promised. Presented beautifully. Phil was thorough with the orientation of the car.Completing the financial aspect was smooth.

seiethecourt

Mar 31, 2013

My wife and I had the most amazing experience while purchasing our 2013 Bmw 328i recently. bbMark Ongsiako was very helpful and for the first time in purchasing a car we never felt pressured in the least. We were very excited the night we picked up the car as it was gift wrapped for us to unveil.my wife and I took many pictures of this great moment and we thank Mark for making this purchase a delightful experience. Thanks A.L

Ruben

Mar 29, 2013

I love this dealership so much! Everyone is very nice and very helpful. I worked with Richard Enriquez and I must say, he is the man. Rich is so helpful and funny, I would recommend buying a car from him if possible (just to be able to take a fun test drive with him in the passenger seat). But seriously, Rich is a good guy, as is everyone else there who were just as helpful with the buying process. A+ 5 stars for sure!!!!

a056803

Mar 29, 2013

Richard H went above and beyond our expectations. He is the man to see if buying any used or new BMW! PLEASE call him today!!!!

Amy Gargione Pontoriero

Mar 25, 2013

I had the pleasure of working with nowell Herman and Matt mongello. They were outstanding in every category. This is my second BMW from this dealership and I will definately come back for my third. Matt mongello also sold me my first BMW there. Nowell herman also made my experience at BMW wonderful. Costumer service was impeccable !Keep up the good work!

devinder

Mar 24, 2013

Monica was a pleasure to work with. She is honest, hardworking and very not extremely pushing sales person. We were all very impressed to work with her and we made the decision very quick.

feliks

Mar 19, 2013

Their service was impeccable; Especially thanks to Maria Shouldice, she made the transaction very smooth and fast. Would definitely shop there again and recommend to my family and friends.

Szbella12

Mar 19, 2013

This was our 3rd BMW purchase & was definitely satisfied with my dealer mike silva & also Dan sales manager . Will definitely recommend others to BMW of freehold.

wendyrn4

Mar 1, 2013

No games, straight up, process was amazing! Love my new car!!!!!!! Thank you Amanda and everyone who helped make the process hassle free. Would definitely recommend this dealership.

rmtobin

Feb 28, 2013

This is the second new car we have purchased at BMW Freehold and we returnred because we new we would be treated well. Most helpfull were Mike and Denis Carey.

jdedl

Feb 23, 2013

Rob and the entire sales and finance staff are very professional and efficient. They treated us as guests not visitors. My X3 when delivered was prepared perfectly. Which added to an already excellent experience.

Mikemene

Feb 23, 2013

I have never had such an easy car buying experience as I did here. The workers there were all extremly helpful and polite and Maria was amazing. It is a week since I have picked up my car and I have never enjoyed a car as much and more importantly. I feel like I got an amazing deal. They say this is a stressful experience, but I have never had such a stress free transaction.

DrJane

Feb 20, 2013

Maria Shouldice is the person I first encountered online. She was courteous, got back to me very quickly, and beat my best price! I would definitely recommend requesting her if you are purchasing online.I met Mike Wang at the dealership, when I went to pick up my car. He was extremely polite, and even came in on his day off to make it more convenient for my work schedule. Mike was very patient with my questions and even set up my Bluetooth before I left the dealership. He also sent me follow-up emails to make sure I didn't have any other questions.Danny Claro is my favorite. There was a small misunderstanding about the rebates available on my X5, and I was disappointed for a moment. But, Danny made it right. With him, and at this dealership as a whole, it is clear that the customer is always #1. I drove away not only happy with my new X5, but knowing that the 50 minute trip from Staten Island was most definitely worth it. The dealership facility itself is also brand spanking new, spotless, with Fresh brewed Starbucks and goodies, and a comfortable waiting area with flat screen tv. The receptionist is super friendly. When I went again today to pick up my plates, not only did an employee drive my car from the lot to the service bay, and put on the plates, but they washed my car!!!Anyone who lives in the NY/NJ area should buy their BMW from BMW of Freehold. There is no comparision.

Ewakart

Feb 20, 2013

I am very happy with the car, with the price and with the assistance. Transaction process very fast and conveniant. will go back in the future again myself.

Soniajorge

Jan 31, 2013

Very friendly and knowledgable. Accommodated our schedule too. Took time to show us the features that the car had to offer. Very pleased with the experience

dnikolic

Jan 24, 2013

I have been in market for a new car for while. It had come down between BMW X5 and Mercedes ML350. After meeting with Mark, my decision was already made up. Not only did he do an amazing job of showing me all of the benefits of an X5 but he pretty much convinced me not to even bother with ML350. There was never any pressure, and he took his time in helping me learn everything on this car. My fear was going to be price of the car, but within 5 minutes we both agreed on price, downpayment and monthly payment and there was no typical "car delaer" attitude to which i am normally used to.The day i picked my car from the dealership, he spend another hour going over every little button and item on that car, as he wanted to make sure that i am comfortable before i drive away.i would highly recomment Mark Ongsiako and BMW of Freehold to anyone.

asfng

Jan 23, 2013

I brought my BMW X5 for fixing the warning indicators at BMW of Freehold last week. Allen Gin and Kang Pengs personalized customer service and hospitality were really appreciated. They took their time to go the extra mile for me. Their patience and detail oriented had not gone unnoticed. Thank you for providing me with top-notch service.

alfen

Jan 22, 2013

This was the best and easiest car buying experience that I ever had. I started researching my car search in July and requested a quote for a 328i with my purchase time frame was year end. I quickly heard from Amanda Zamora who gave me the quote immediately. During my research many dealers (BMW, Lexus, Audi, Volvo) did not always provide me with the quote and were urging me to come into the dealership. As I changed options and asked for additional quotes Amanda always responded in a very timely fashion. After I took a test drive and was still not ready to purchase, there was never any pressure from Amanda. When I finally made my decision, Amanda offered a fair price on both my new car and the car that I was trading in. Since I was ordering a car, Amanda provided me with a web site and was available whenever I had any questions. After I made the purchase, she called me with additional discounts BMW was offering and was able to take advantage of. I now have my new 328i which I love. While waiting for my car to be built, my wife got a mailer from Freehold BMW for certified preowned BMWs. She went to the showroom where Amanda sold her a certified preowned 328i which she drove home the same day. She too is very happy with her new car and had a very easy and fair buying experience with Amanda.Thank you Freehold BMW and more important thank you Amanda!!

gm-freehold

Jan 16, 2013

I recently purchased my first BMW, from BMW of Freehold. As soon as I entered the showroom I received a warm welcome from Richard Henriques, he was not only very attentive but quite professional in trying to answer all my questions to make my shopping experience an enjoyable one. Like I said it was my first time at BMW and he took the time to explain all the models that were available and assisted me in making a perfect selection to not only fit my driving comfort but to fit my budget. He expressed an excitement during the sales and delivery of my new car that impressed me that he really cared in helping me with my purchase. He also took the necessary time to explain all the vehicles options, how they worked and how to customize certain options to my working satisfaction. Mr. Henriquez did a great job and BMW of freehold is lucky to have him as an employee who cares for the customer. Sure that is his job, but he is great at it and in my many years of owning a variety of vehicles this was my best purchase experience.

ajopt1222

Jan 14, 2013

It was a pleasure working with Mark Ongsiako, the car sales person. He was very professional, honest, accommodating and very trustworthy. He promptly returns my emails, phone calls and text messages. He worked around my budget, not asking for more and the transaction went smoothly according to my specifications.The one thing that made my whole "buying experience" worth remembering for is the unveiling ceremony. They had my brand new car covered in a a silk cloth and was unveiled in front of me, which made me "choked up" a little bit. It truly was the ULTIMATE BUYING EXPERIENCE and I caught it all on video. The coffee was great too and the place was very clean!To Mark and the rest of the staff. Thanks for an excellent service!

MichaelLill

Jan 13, 2013

Our salesperson John Bell did an excellent job with the entire purchasing process. He made sure we were informed on the vehicle we purchased and answered any questions that we had. There was no pressure or hasseling involved with the sale making an excellent buying experienceI would definitely recommend BMW of Freehold to anyone looking to purchase a vehicle.

talasilam

Jan 9, 2013

I recently took my 2013 X3 SUV from BMW of Freehold. We are verymuch happy with the price and the overall service at the showroom. The sales man Mark Ongsiako answered all our questions in a clear way. The car was delivered within the time. We are happy to work with him and we recommend our friend who are looking to buy BMW car to this sales person Mark.

6spdg37s

Jan 7, 2013

I recently took my 2013 M3 coupe in for its break in (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the vehicle was serviced in a decent amount of time. Great to find a dealer so close to home where I can have my car serviced by trustworthy people.

95Devils

Jan 7, 2013

I knew going into a BMW dealership that the car pretty much sells itself. BUt if i was to make this a match made in heaven, then I had to make sure that the people at the dealership were great to do business with since a long term committment is established with M&R visits and Customer service questions. I must say, that Scott Marlow and other have exceeded my expectations. The purchase, negotations, delivery of vehicle, etc. was all stress free. The only thing better would have been if the car was free. I look forward to dealing with Bob the General Manger and his team for years to come. Thank you Scott for that first handshake.Regards,John Koprowicz

r_zimmermann

Jan 2, 2013

Our complete visit from the time we arrived til the time we left everything went great. We explained what we wanted and that we were in a bit of a hurry. Nowell was great. He matched the car to what we were looking for; took a test drive and bought it. This is a great place to look and buy a new BMW.

mcarpen

Dec 31, 2012

BMW of Freehold has been our car dealership for many years.Richard is always helpful, sincere and willing to go the extra mile to help us pick out our cars.We leased one BMW 328i and bought a BMW X3.

manap

Dec 29, 2012

The General Manager is a Gentleman , he treats people with respect , tried to help me & resolve all issues & has agreed to give me a great deal on the 2014 BMW X5 when it launches in OCT 2013 .

Licia McClary

Dec 28, 2012

I lost my car (also a BMW) in hurricane sandy and couldn't decide what to do about replacing the car. I went to BMW of Freehold to look around at the newly designed 3 series and was sold as soon as I test drove the car. The new design on the 3 series sedan is much roomier than the old model which I had. I feel like I have gone into a more luxurious car and the ride is very comfy. This car has such a smooth start, you just have to watch yourself on the highway because you hit 80 really easy! Between my salesman Rob and the young man working the lot (Steven) they really know their cars and gave me wonderful service. The gentleman, David from BMW assist was also terrific. Everyone is very helpful to get you started in your new car. I have only had the car for 12 hours but I am already in love with it :)

sarah.giberson

Dec 20, 2012

Overall we had a great experience with Mike at BMW. He was able to work with us and come to a price agreement we were happy with and a car we could not wait to get. We lost our cars in Hurricane Sandy and the dealership was very helpful in giving us whatever assistance they could. We did experience an issue after ordering our car, but Mike made sure that all of that was taken care of before the car was delivered to us. Ultimately that kind of customer service was what we were expecting. The car was delivered as we expected it and we couldn't be happier! So rest assured that you will be happy with Freehold BMW. Ask for Mike!

joycebelmar

Dec 17, 2012

Rob was a pleasure to work with, very knowledgeable and friendly.I didn't feel pressured and Rob went over and above to help me getthe car that I wanted. Rob made me feel like we had been long-timefriends. They helped me return my previously leased car to anotherdealer, going so far as to drive me there and stay with me while thatwas taken care of. I walked away with my 2013 328xi that day. Dennis was great and very pleasant and honest too. Now I just have to figure out all the extrasthis car offers - guess i'll be reading the Owners Manuals for quite a while :-)

asimmoin

Dec 16, 2012

Monica Belerschmitt was our sales consultant at BMW of Freehold. She was honest, friendly, and took ample time to help walk us thru our new car. She explained everything and all questions we had asked her. She made us feel comfortable and at ease thru the car buying process. She went beyond her way to help us. Matthew Mongiello was the sales manager that helped us close our contract, he was extremely friendly and spent time with us to explain our lease agreement. When you think of getting excellent service, these guys at BMW of Freehold are the ones to go to. We would recommend them to everyone!

mannino1972

Dec 13, 2012

The best of the best .......red carpet service from start to finishRichard is knowledgeable and always available for my crazy questions. Just a nice place to buy a great machine.

lechien232

Dec 12, 2012

I purchased a certified 335i this past summer and ran into several issues with the car. Much to my surprise Michael Montelone contacted BMW headquarters and assisted in getting back the money I had put down on the vehicle. I was able to apply the credit to a new X1 which I love. I never thought it would be possible for me to get my money back. Michael unfortunately moved to another BMW dealership during my experience, but did make certain I was well taken care of by Mark Ongsiako. I must say I had a bumpy start at this dealership but the staff at Freehold BMW did make sure to correct the issues I had and assured I had complete satisfaction in the end. Thanks to Matt in finance too!

Gmorganlcsw

Dec 9, 2012

Awesome experience from start to finish. Will buy every car from this dealership in the future. After a horrible experience at circle BMW my time at freehold BMW renewed my faith in BMW ownership. Well done Nowell and Sharon!

rajsalaria

Dec 9, 2012

I leased a new 3 series and from start of the negotiations to picking up the car, the entire transaction went very smoothly. Maria and Jessica from the internet department were very responsive, provided clear and honest answers and were not pushy at all with their sales pitch. I had 3 other dealers to choose from closer to where I live but in the end went with BMW of Freehold due to the outstanding experience. Picking up the car was again a very smooth affair, Nowell had everything ready and we were in and out in no time. I recommend BMW of Freehold wholeheartedly.

Rbrazel

Dec 9, 2012

I have owned 2 previous X5's, which I purchased from a different dealership in New Jersey. In shopping for a new car, I went back to my old dealership and they just couldn't work it out with me. One phone call to Dori at Freehold BMW, who listened to my needs and wants and I knew all would be fine. He located a car, met my price and set me up with Scott Marlowe to work out details and do paperwork, I left the very same day with my new X5 with no hassle and hugs all around. I feel like I made a new friend in this dealership! Everyone I encountered there, including Matt in finance and the receptionist, couldn't have been nicer They all serve BMW well! Looking forward to getting the new car serviced there, as I am sure I will get the same high level of satisfaction.

imperio

Dec 5, 2012

After hurricane sandy, our car was a total loss and we started to canvass for a new car. We decided to look for a BMW for a change.Rich Slafer was our client advisor. He was a pleasant and honest person and he answered all the questions that we asked. He care about his client making follow up e-mail and telephone call assuring us that he is available for what ever question we have regarding the car that we bought. Keep the good work Rich.

amanda.breen.94

Dec 4, 2012

Dealing with such's honest people is all you get from this dealer,they do everything they can to make a deal . Monica is always pleasant,I have bought two cars from them and plan to buy a third soon. Tony from service is also very welcoming.He cares about his clients.

ksaswat

Dec 4, 2012

I went to multiple BMW dealership and was about to finalize a deal with one of them. Just by fluke came to Freehold. I asked them to price match on 328XI, they price matched it with a car with more accesories than I expected. My point of contact "Mark Ongsiako" was very helpfull and he was the one who got my application approved from BMW financial. Staff is truly professional and committed. At the time of car delivery each and every functionality was explained with patience and all my questions were answered. I am truly amazed by the wonderfull service BMW Freehold provided.

ryanpat

Dec 2, 2012

The staff was friendly and understanding. No pressure and a sincere willingness to please and keep a customer. Amanda was very patient and helpful as well as the manager John McBride. Dennis, who did the financing piece of the deal was wonderful and set the standard of how you should be treated at this point in the transaction. Thank you for making the experience as stress free as it can be when buying a vehicle.

Foureyes77

Nov 30, 2012

Very friendly, warm and excellent service. Very knowledgable about the vehicles and specs. I also felt that everyone was passionate and really loved their car and what they we selling. they were accommodating, and didn't feel pressured. Highly recommend.

Cheryl Kenney

Nov 24, 2012

BMW of Freehold made my first buying experience enjoyable & hassle free. Rich was compassionate & understanding. Look forwarrd to being a part of the BMW family.

gguito

Nov 24, 2012

This was my fourth time leasing from BMW of Freehold (formerly King). I'm looking forward to twelve years of leasing a BMW. Mark Ongsiako did a wonderful job of multi-tasking on Black Friday and making it worthwhile for me to drive away in my new X3.Thanks,Greg Guito

freddyg13

Nov 21, 2012

I strongly recommend Freehold BMW if your seeking to purchase / lease the Ultimate Driving Machine. My sales person Joseph Szoke demonstrated knowledge, patience and trustworthness with the purchase of my new 2013 328xi. On November 020th I picked uo the car and sat with the Finacial Manager Matt M, and I felt nothing but comfortable they way he explained the contract with me. This is my third BMW from Freehold BMW, and with my level of comfort, I wouldnt go anywhere else.Thanks also to the Sales General Manager Dori, for taking his time to talk to me about my new car.

JulieYoskowitz

Nov 16, 2012

This is our 3rd BMW leased from Freehold BMW. We have always been taken care of by John McBride. He is an easy going, knowledgeable, friendly person anyone would want to encounter when looking for a great new car! What an asset to the BMW corporation! With this lease John introduced us to Amanda Zamora. She is a bright,kind and very knowledgeable person looking to go above and beyond to make her client smile. We leased our 328i xdrive coupe and left with a grin ear to ear. Amanda went through all of our new cars bells and whistles. She even transferred my stored music to my new car! Our car was beautifully prepped with an awesome sign on it! We left the dealership knowing we got an incredible car for a fair price. We couldn't be more satisfied with our experience.Very Sincerely,Steven and Julie Yoskowitz

joannenewborn

Nov 8, 2012

Monica Beierschmitt's help and assistance along with Denis Carey's help from the financing side truly made my BMW experience top notch! From the day I first met with Monica until the day I picked up the car, her personal touch made this experience very special especially considering the circumstances of Hurricane Sandy that we had to navigate through!!! She texted me daily with updates through the week following the Hurricane, as NJ had no power.The car was ready for pick up and I was scheduled to go in the day that Hurricane Sandy hit -- BMW shut down as well as many other companies. BMW of Freehold (Monica!) took my car, put it in a safe covered garage area, away from windows and covered it with a tarp. Despite power outages and other crazy conditions, I was able to pick up the car days prior to the snow storm on Nov 7 and I was incredibly grateful to have my new 2013 BMW X3 to help me through the storm!!!AND I don't even live in NJ -- I live in NY -- that's how awesome BMW of Freehold was -- worth the 1 1/2 hour drive to get there!!!!

Michael A D

Oct 14, 2012

This is the second car we leased from BMW of Freehold. Richard was our sales person both times. He accompanied us on several test drives of different models and never tried to pressure us into a decision. He is very knowledgable about every feature of these automobiles and could not be more courteous. When it comes to the numbers, everything is printed out clearly and logically. He goes over each line one by one so there are no misunderstandings BEFORE a sales contract is ever taken out of the drawer. He told us several times that we are spending alot of hard earned money and he wanted us to be comfortable with both the car and the price. We did our research and we were happy with the price we agreed on.Dennis was the finance person for the paperwork. He also went over each page slowly, explained everything we signed, and never pressured us to buy alot of unnecessary extras at the end.The only thing we were a little disappointed with was the length of time it took to drive out of there after we made the deal. We understand that it was a Saturday and the dealership was very busy but 3 1/2 hours was a long time. They did give us lunch and made us as comfortable as possible. Next time I will pick up the new car another day rather than wait around for it to be prepped and finish paperwork.

nskennedyrn

Oct 14, 2012

Mark Ongsiako was extremely helpful, thorugh and accomodating. Throughout the entire sales process, he made me feel that he had my best interests at heart. I had a Lexus and a Mercedes Benz prior to purchasing my X3. My experience with BMW of Freehold was truly refreshing. Mark always conducted himself in a professional manner and showed utmost sincerity in explaining the features of the car that I was interested in. He was incessantly persistent in searching for the exact car that I wanted (metallic sea blue with black interior and equipped with the specific feature packages that I liked). I am very appreciative and pleased with the services that I received from the dealership - from Mark all the way to the Finance guy. I felt that they did everything in their power to make my purchasing experience truly pleasant, stress-free and personalized. Thank you for bringing back my faith in the advantages of purchasing a luxury vehicle.

EDGIN

Oct 13, 2012

BMW of Freehold sets the standard for excellent, professional and courteous sales and service. From the moment we walked in, we were treated with respect. Russ listened carefully to our needs and provided us with a BMW that not only met expectations, but exceeded them. The best car experience we have ever had.

TerryAxxx

Oct 9, 2012

My experience with this dealership and the people there was excellent. Everyone was efficient,informative, knowledgeable and friendly...the best car buying experience I have had. I would defintely recommend them to anyone shopping for a BMW.

hatntail

Oct 4, 2012

Throughout the process Danny worked with me to find the car I wanted. When I was going to utilize my credit union to finance the car, BMW was able to meet and exceed my very low rate. I did not feel rushed, but instead was made to feel that he would spend whatever amount of time I required to make up my mind. When Danny was not able to provide the used car I wanted, he gave me a great discount on a brand new one. I did not think it was possible for me to own a 2013 BMW, but it is sitting in my driveway right now. Thank you Danny.

Rob Kraus

Oct 4, 2012

I had a very nice experience test driving the cars before purchasing. The personnel were friendly and did not oversell the product. I would buy again from this dealership.

Bcatania

Sep 26, 2012

I had a great experience. Danny was extremely friendly and helpful! I love my new car! He ensured that everything was perfect before I left and went out of his way to show me all the functions in my car and set everything up for me so I didn't have to.

RLank99

Sep 25, 2012

I have had an excellent exprience with everyone at this dealership in the past and during my latest purchase this month. My sales advisor, Mr. Danny Claro, & the financing department were very professional and carried through as promised. The price was fair and the car was delivered in showroom condition and with the exact options that I wanted. I would highly recommend this dealership to family & friends without hesitation.

cap2319

Sep 20, 2012

I just purchased my second BMW. I upgraded from the 3 series to an X6.. John Mcbride was my original salesman 3 yrs ago. He took such good care of me 3 years ago I had to ask if he can sell me my next car. However, he was promoted Sales Manager. So he recommended Russ Gayetsky. Russ was very personable, knowledgeable, and honest. He was never pushy to try and make me purchase something I didn't like. I highly recommend Russ and the Freehold BMW dealership. They will give you the best deal. Make you feel at ease and like me wanting to come back for your next car. Thank you so much for all your Help. I love my new BMW x6!!!!

geebee2

Sep 20, 2012

We purchased our first BMW at BMW of Freehold this week. Russ Gayetsky was our Client Advisor. We are very pleased with the entire transaction. Russ was friendly, helpful, and easy to work with. It has been 11 years since our last car purchase and Russ was helpful explaining all of the features of this wonderful vehicle. We are very pleased with our BMW X3 xDrive 35i. Russ is great about returning phone calls promptly and his relationship doesn't end when the customer completes the transaction. Russ has been patiently answering all of our questions since we drove the car out of the showroom as we get over the learning curve. Thank you Russ.

ATTICUZZ

Sep 15, 2012

I would definitely recommend this dealership to my friends and relatives in purchasing or leasing their next BMW vehicle, and especially refer Richard Henriquez for his outstanding dedication to customer satisfaction and meticulous attention to detail. Richard was very professional and mild-mannered, and provided a calm experience for me in choosing the best vehicle configuration and price that would match my needs. Fortunately enough, after going back and forth with different options, he was able to find the car in his computer that I really wanted and that it was already on its way here from Germany, which made the hours that we spent at the dealership worthwhile. BMW of Freehold helped me get my first car 3 years ago financed with an excellent rate and also provided a good trade in appraisal for it. After speaking to his manager, Richard was able to help me get the trade in value for my first car a little better and knocked a thousand and so dollars more off of the 2013 X1 that I wanted to lease. He took the time in showing me the features of the X1 as well as tidy up the car a bit, making sure there were no visible dirt or smudges inside and out. Although the car had an issue in getting the BMW Assist activated due to a minor error, Richard made sure that the matter was resolved as fast as possible by communicating with their mechanics foreman and me promptly. I went to the dealership during their 3-day Labor Day sales event to see if I could take advantage of their current specials and loyalty discount and I was pleased to have received it, and more.

Stacy D

Sep 15, 2012

Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received bad customer service a couple of years ago and reflected that in a survey and was confronted about it by two svc advisors and I was l was verbatim told to not do it again. Needless to say I warned everyone that would listen about the horrid cust. svc at bmw and found I was not alone, a ton of women I asked felt the same way. Jump to today. I wanted a preowned larger vehicle for the winter. I mentioned this to Isaac in passing who offered to set me up with sales. Isaac btw is awesome! I really wish I would have met him alot sooner, every service appt went from my dreading the process to feeling uber comfortable with calling poor Isaac 3 times a day, everytime he was polite and friendly. Such a breath of fresh air. Rob and John in sales, and Dennis in finance went above and beyond to get me a great deal in exactly what I wanted. Even more than I asked for! I had to tell the General Manager Dori (who is also a doll) that I couldn't believe this is the same BMW from 2 years ago. This place is super female friendly. I drove in by myself, on a whim, on the way home from work just to see what was in stock. I did not think I would walk out with a good deal on exactly what I wanted. I am blessed that I did. This was the first time ever I have been car shopping and not felt like I needed a pokerface and a calculator. I am now raving about this place and couldn't be happier. I am a big believer that customer service must be top notch especially in this economy and am happy to say that I finally found a dealer that offers honest, friendly service which can be rare in this industry. Its obviously a business and they have to make a living, but I was not taken for a ride or pressured at all. Isaac, John, Rob and Dennis made this experience as pleasant as possible, and Rob even helped me clean out my toddler ridden trade in and move my belongins over to the new car!! Absolute best customer service ever.

sjtilden22

Sep 6, 2012

We have just picked up our fifth BMW and the last two from BMW Freehold. The leasing experience of our new 328xi was the most pleasurable, seamless carbuying experience ever. Dori Dado the sales manager and Denis Carey the salesman, provided a level of professionalism beyond our expectations. Dori is not only personable and knowledgeablebut a huge asset to BMW Freehold. We feel fortunate to have met him. Upon delivery ofour car Denis had endless patience explaining the technical features of our 2013 car.We highly recommend DCH BMW Freehold.

Neal H

Aug 15, 2012

I normally dont write reviews , but the professionalism and product knowledge displayed by John Bell in sales and John McBride in finance has to be brought to other prospective BMW customers attention.This was my 2nd lease of a new BMW X3, I live in Staten Island,NY and I have to pass or am closer to at least 5 or 6 other dealerships than Freehold, but my initial experience has made me a customer for life .The entire process was an absolute pleasure , the new X3 had to be ordered and the delivery times were delayed ,but John McBride helped in extending my current lease ,"took care" of mileage overages and some small damage.I ordered my new car over the phone and via e-mails with John Bell ,who walked me through every step of the way,and when the time came for delivery , the experience was outstanding... went over EVERY aspect and feature of the car , set all the controls and pre-programs ,dedicating more time to my wife and myself than I ever expected . The custom built for__________ sign on the windshield was a nice touch!!I can honestly say there wasnt a glitch,problem,excuse,or issue in the entire process.This coupled with the excellent treatment in the service department when we brought our old car in for service/repairs even to the point of being asked what kind of loaner car would we prefer!!!!For me and anyone who asks ...Freehold is the choice for BMW!!!

dawnlawson1127

Aug 12, 2012

I would highly recommend this dealership to anyone looking for a new car. Richard Henriquez could not have been more accommodating and made the process easy and painless. Matthew in Finance got me in and out without any pressure. All in all it was a pleasurable experience and I love my new 2013 BMW. I will definitely be back to this dealership (and Richard) when my lease is up.

kc2cnc

Aug 8, 2012

Awesome Dealer and Monica is one of the best salepersons I have ever have the pleasure of working with to handle the experience of buying a new car. Keeps her clients well informed on the progess of their car. Answered my questions quickly was very knowledgeable, very friendly Will be recomending this Dealer and Monica to all my friends. The finance dept was quick friendly did not feel pressured into buying any additional item's they took the time and asked my questions concerning warranties etc. The Whole Staff at BMW of Freehold were great.

lenaldi

Jul 31, 2012

not sure what I have to put here, I was happy with everything, yet the price for my trade was not as good as I hopped

Travis8181

Jul 31, 2012

Amanda Zamora was the best sales person that I have ever dealt with. She provided excellent customer service and I expect to be dealing with her for many years to come. The entire dealership was professional in every way. Matthew Mongiello in the finance department was also fantastic to work with. He like Amanda was all help and no pressure. The entire experience was a pleasant one.

VladK

Jul 30, 2012

Denis is highly professional, exceptionally knowlegable client advisor. He's willing to go extra mile for the client without being annoying or pushy. All was done in friendly athmosphere.I and my wife were greatly satisfied witj a service he provided to us. Thank you!

fg5028

Jul 15, 2012

Just bought a 2012 535xi from Drew Benti at BMW of Freehold. The sales team is very friendly and helpful the entire time. Drew is a fantastic guy to work with. He never tries to play the usual car dealer game of pushing unwanted features to a customer; instead, he kept my needs in mind when searching for the right car. I highly recommend this shop. Ask for Drew if you are in the market for a new BMW.

EdGlynn

Jul 14, 2012

I moved from Texas to New Jersey and was lucky to find BMW of Freehold. I literally got off the plane yesterday, rented a car, and made my way to this dealership and got an awesome deal on a new 5 series - my first BMW and it ROCKS. Amanda is the Internet manager who gave me no hassle low pricing that other dealers couldn't match, plus an extra 1000 for attending a BMW Team USA event at the dealership. Then Matty in finance hooked me up with a number of deals at no extra cost. Thank You! Needless to say the car is a true work of German engineering, and I'm having a blast driving on Jersey's two lane roads.

jgorto

Jul 10, 2012

I saw that they had a 2006 infinit qx56 that had just arrived.I Called John about it and we drove it and got a great price from him right after we checked it out and checked the carfax. This is my 3rd Infiniti so I am a big fan of the brand. John and Monica were both very nice and very helpful. Very positive buying experience and my wife loves the SUV. I would reccomend this dealership to anyone who likes a positive buying experience and a no-hassle experience as well.

Used car buyer

Jul 4, 2012

I bought an used car from the dealer. Before I bought the car they were very nice until I found out the used car had non working after market sensors. They had turned off when I test drove the car, and turned back on when I picked up the car. The salesperson named Roosie said that he would pick the car himself and drop off a loaner if there was anything wrong with the car before I took the car home, and when I told him about the problems with the car the next day, he turned into a demeaning, argumentative man. Telling me I should never buy a used car because it comes with minor problems and after market parts that might not work. He also said that they don't have to disclose problems when selling an used car and I should accept it as it is. I did not expect this kinda of attitude from a bmw dealer. When questioned regarding returning the car, we were told that it's a done deal and we could not return the car. Not only that, we had an agreement when we bought the car that they would change 1 used tire that was in the car, b/c the car had 3 new tires. When I picked the car, they said that they had ordered the wrong tire. So the following week, when the car was supposed to be ready to be picked up. The old tire was still there. Apparently they changed a new tire to another new tire??? Which I don't buy. They offered %$150 first, then when I said we'll accept the cash and change ourselves. He said that he was only giving $100. Then we had to argue and settled to $120 just b/c we were sick of the place and their lies. Then we made us wait another hour b/c he had to pick up the money from the bank. Then he told us that he had no money and had to mail a check. When we got pissed off , then the manager should up and said to him, just give the cash in your pocket and I'll reimburse u later. And the same tire is actually costing me $160. Please be aware b/f you buy an used car. Put everything in writing, don't go with their false promises.

geokon79

Jul 1, 2012

I had a great experience overall in this dealership. Good salesman, very patient and professional, seems to care about his customers, very smooth transaction. Highly recommended.

Tom Petuskey

Jun 19, 2012

This is our third BMW leased from Freehold BMW Inc. Denis Carey, BMW Client Advisor, was a true gentleman who patiently explained and demonstrated all of the features associated with our new 535xi. His courtesy and willingness to answer all of our questions exemplified the highest standards of BMW and made our experience at the dealership most enjoyable. Special thanks also to Linda, the friendly and helpful receptionist, for her generous assistance and to John McBride, the finance manager who insured that the various stages of our purchase were speedily and expertly coordinated. Accordingly, it is without reservation that my wife, Carol, and I confidenly express our strongest recommendation to anyone contemplating purchasing a BMW. We wholeheartedly believe that hey can confidently rely on Freehold BMW to provide outstanding service and expertise before, during, and after their purchase of a beautifully engineered vehicle they'll be proud to drive.Sincerely,Tom and CarolEast Brunswick, NJ

Bimmerluver

May 5, 2012

Truely a pleasure to purchase from freehold BMW. No pressure. Warm feel and knowledgable sales and service. Everyone is very friendly and kind

kellyb1984

May 4, 2012

BMW Freehold is by far the best dealership in the area to work with. They are accomodating, friendly, and on top of their game! Everyone there is great, I wouldnt take my car anywhere else. I live 45 minutes away and there are 2 BMW dealerships closer to my house but they are well-worth the drive. Excellent service!! BMW Freehold sets and keeps the bar very high! Great work!!

Mark86

Apr 26, 2012

Danny Claro made the buying process painless and enjoyable. We were on the market for a new BMW X3 and Mr. Claro took a lot of time to explain the features and different engine options available. He was always available to answer our questions and even went the extra mile to give us his cell phone number. We decided to wait for the 2013 model and Mr. Claro worked with us in configuring a vehicle to our specifications. The delivery of the vehicle topped everything. Mr. Claro covered the vehicle so he could unveil it and surprise us. Delivery day was one of the most memorable experiences because of all of the effort put in by Mr. Claro. He took great pain in making sure the car was delivered in perfect condition. After delivery, Mr. Claro was still always available to answer any questions.Everybody at BMW of Freehold was courteous, nice and willing to help. The experience at this dealer has been amazing. Looking forward to doing more business with them in the future!

gzac1

Apr 23, 2012

This is my 2nd X5 and I'm very glad that I was referred to BMW of Freehold. Tim Taylor and Rich Deleso were great to deal with. They were very knowledgeable and accommodating and made sure that my repairs were done quickly. I live in Brooklyn, NY but travel to Freehold because its worth the trip.

freddyg

Apr 20, 2012

This is my second BMW 328xi, and my current one is a 2011. Over the past several years I have been using Freehold BMW for service. I have had several Service Advisors, and no one has compared to Rich De Leso. Mr. De Leso is professional, well mannered, experienced and has called be back faster than any other advisor that I dealt with. I will continue bringing my vehicle to Freehold BMW and have recommended several of my family and friends to Rich.Regards, Fred Grimaldi

BMW335iNJ

Apr 13, 2012

Just a new experience from the Kings BMW of Old for me. Bigger is sometimes better and this is one of those instances. Friendly, knowledgable and willing to make a deal. Looking forward to future dealings.

mikegm124

Apr 11, 2012

I would like to give great thanks to Allen Gin and the service team for a well done job once again they have taken care of my vehicle for the past year at BMW of Freehold. I have never been treated with such respect and professionalism as I have with Allen, as part of BMW Team he is a will Representative of the team, very knowledgeable, understanding and willing to take the extra mile to get the job done to the Client satisfaction, once again THANK YOU ALLEN.Mike Elbatanony

DB328xi

Apr 10, 2012

Freehold BWM provided fast and complete repair service for my 328xi. Brought it in with out an appointment and they quickly got it scheduled, repaired, and back to me. The facility was clean and the personnel were very helpful. They kept me informed thru the entire process. The proof was when I drove the car out, it ran and looked new again (with over 110K miles now). Big thanks to Rich D. for helping with the whole process, you have definitely gained a future customer!

arankin5

Apr 9, 2012

Tony and his team were helpful in getting my car serviced. They provided updates when necessary and were even able to get the car done in shortened time frame due to my own schedule conflicts. And one of the best things was the ability to get a loaner car for half a day, one of the newer cars on the lot in fact. All in all, a very good experience. Thank you.

Yatzd

Apr 7, 2012

Hi Rich, I was very please with the service rendered by BMW, especially when you took my car right away and had the issue fixed expeditiously. You were the best! I would recommend my neighbor to you next time because of your patience and understanding of what I was going through. I also look forward to doing more business with you all.My appreciation to you for all your hard work, you are an asset to your company (BMW).Sincerely,Mrs. Dukuly

Cbilardo

Apr 5, 2012

I called Allen Gin for a problem that I had with my vehicle and I did not have an appointment, and I was given a loaner car and the problem was taken care as promised. Allen always goes out of his way to satisfy me and he goes above and beyond the call of duty.

robertmarkpecha

Apr 5, 2012

Dealing with Allen Gin is an absolute pleasure. He is a professional first and foremost, and he will go out of his way to accommodate the customer. I would recommend Allen Gin to any of my friends and family. Allen is the ideal customer service representative - period. BMW of Freehold is fortunate to have him on their team! Keep up the great work!! Much appreciated!!Sincerely,Rob P.Staten Island, NY

bmw535

Apr 4, 2012

I would like to thank Rich for the supper service on my car,he informed me about everything and kept me informd.He really cares about his costomers.You don`t can get this kind of service anywhere elseThank`s RichHenry RauchHappy costomer

hildong

Apr 4, 2012

I walked into the showroom w/my father b/c he wanted to test drive the 2012 750IL. Mr. Ongsiako was attentive and gave him the test drive, but unlike me, my father has always been a Benz guy. Whichever the case Mark gave us a deal that was actually really reasonable right of the bat. Needless to say, the deal never fall through b/c the old man likes the "softness" ride of a Benz. Seeing how fair and upfront Mark was, I decided to change my current 09 535xi to the 2012 550. And w/o a doubt he was again reasonable w/his pricing. I flex my tiny muscles and he was willing to work w/me. This is my 8th BMW and I've seen many sales guys just make the sales and never really follow up. Mark was a relentless in making sure I know everything about my new 5. Still today he's bitching me via email if he could answer any questions about the car. :) 100% I'll come back here for my 9th BMW.

KWUDEA

Apr 4, 2012

I got a flat tire problem on the road, went to BMW of Freehold without in advance appointment. They would took my car in right away and replaced a new tire for me. Service adviser, Mr. Allen Gin is courteous and very professional.

richiec

Apr 4, 2012

Had a very bad experience on my previous visit for service, explained my concerns with Rich and he did a great job.Thank you,Richard Ciszek

rsk2871

Apr 4, 2012

I am very happy with the service and quality of work at Freehold BMW. This dealership has turned things around in the past 2 years. The new service team is outstanding. I have dealt with a few and they are all good. Currently, Issac is our service adviser. we are very pleased with Isaac, he explains the car issues well and makes good recommendations. He also returns calls promptly (my experience with other dealers was not that good in this area).

bigrocco66

Apr 3, 2012

I would like to give great thanks to service well done once again by Issac Crum who has taken care of my vehicles for the past year at BMW of Freehold. I have never been treated with such respect and professionalism as I have with him as part of there team. Great Job!!!

mdm999

Apr 3, 2012

Tony is a knowlegeable service guy and went above and beyond to take care of my problem. I had a brake lens that was broken and he got the dealer to take care of it at no cost to me. Not a huge expense however customer service like that goes a long way. Thanks Tony!

Darren D'Anzieri

Apr 2, 2012

I have dealt with Rich Deieso a number of times now and I have never experienced anything but outstanding service! Rich always does his best to get me in and out as quickly as possible without ever compromising the level of service I receive, which is excellent!!

Dmazza03

Apr 2, 2012

Whenever I walk into this dealership I'm always welcomed In and every one I deal with there remembers my name! Very friendly and helpful. . I spisificly deal with rich de leso he is my service advisor. Great service and they always have my car done very fast

jcolumbia

Apr 2, 2012

Rich is a great guy to have as a rep. He really cares about his customers and their needs. From the customer service area to the assortment of refreshments to free wifi, BMW of Freehold makes sure that you are as comfortable as possible while you are there.

Richard Friedman

Mar 11, 2012

They gave me a great deal on my new 2012 X6 and a fantastic trade in on my 2011 535xi. They were so nice that I also purchased a used Mercedes from them a few days later for my son. They even called me months later to make sure that I was happy and every thing was satisfactory. John will take great care of you even after the sale .

ckuna

Feb 28, 2012

Ruslin was a pleasure to work with. He took his time, showed us many different models and options and after spending close to 3 hours with us, we left without purchasing a car because the car we were interested in didnt have satellite radio. I thought he would be extremely frustrated with us, but instead he was very professional and told us he would find the BMW we wanted. It worked out because the car we test drove and wanted turned out to have the satellite radio! Thanks for your patience and professionalism it made the experience of purchasing our dream car a true pleasure.

RMR

Feb 22, 2012

Ruslan made my car buying experience a great one. He was very helpful and knowledgeable and helped to make the process very simple and as stress-free as possible.

marginbar

Feb 17, 2012

This was our first experience in dealing with BMW. It was probably one of the smoothest transactions we had. John Bell was our salesperson and was extremely helpful and knowledgeable. We had many questions regarding our new 528i, and he answered every one of them and we never felt rushed. Thank you John, we look forward to dealing with you in the future.

Nazte

Feb 9, 2012

I had a wonderful experience at this dealer, much more pleasant than my past car purchases. Dennis was very friendly and helpful, making sure to thoroughly answer any inquiries I had. I would definitely recommend this dealer to anyone else, and will be returning for further business myself. If you want an experience as simple and satisfying as mine was, I definitely recommend asking for Dennis specifically.

Bryan Y

Feb 8, 2012

My family and I have been BMW owners for over 20 years. John Bell at BMW of Freehold sold us almost all of them. He is extremely helpul and knowledgable. Not high pressured at all and puts you at ease as he walks you through the car buying experience. He is a true veteran and comes through with whatever is promised. His laid back approach along with his many years of experience is what makes us come back every 3 years. We haven't had one issue throughout all of the years with John or BMW of Freehold. I would recommend them in a hearbeat to anyone that wants a pleasurable experience buying or leasing a BMW. It is nice to have trust and faith while purchasing a new car. John Bell and BMW Freehold bring that to the table.

David G.

Feb 7, 2012

Freehold BMW has been great to me and my family! We have leased cars there with Dennis McGuire and Dori Dado and we have serviced all of our BMW's there for years. The dealership is a pleasure to visit and a great place to purchase, lease and repair our vehicles. I would recommend it to anyone!

kerri85

Feb 7, 2012

I bought my first BMW from a employee named Dennis McGuire. I can honestly say that he is the most professional individual i have ever dealt with in the auto industry. I felt that he was trying to help me make the best decision for myself, rather than just make a decision that would benefit him best. I will be a loyal BMW customer for a long time, and anytime I am looking to purchase a new vehicle, I will always insist on working with Mr McGuire.

NewJersey

Feb 7, 2012

Dennis McGuire and the BMW of Freehold staff are always super helpful, professional, and friendly. Dennis was willing and able to answer any questions that I had about the car that I was buying, and it made the experience incredibly smooth. I would definitely recommend going to BMW of Freehold and using Dennis McGuire.

Beemer!

Feb 6, 2012

I went into BMW looking for a used car and Dennis McGuire was right there to help me out! He answered all my questions gave me no trouble not a typical car salesmen. He was Fantasic! Best experience i've ever had I'll always go back there and reccomend all my family and friends.

Boneysteak

Feb 6, 2012

I recently purchased a new 3 series from the dealership and I couln't have been more happy with my experience. Dennis and the rest of the staff were very professional and made the car buying experience a joy. I would recommend Dennis and this dealership to anyone looking for a great experience while buying a car. I will definitly be using Freehold BMW again!

chrism

Feb 6, 2012

Great experience buying our first BMW. Dennis McGuire was helpful in every aspect of buying this car. It has everything I ever dreamed and wanted in a car, and Loving it. Would recommend Friends and Family.

ksksks

Feb 6, 2012

BMW customer service is always talked about among BMW past and present owners! :) Having visited multiple BMW Dealers myself, I feel Freehold is way above the rest, in terms of customer service! Maria Shouldice is the best!

Boneysteak

Feb 6, 2012

Dennis and the rest of the staff were awesome. They make you feel welcome and special from the first step in the brand new facility. Dennis was as professional as you can get, and extremely friendly throughout the whole experience. I would recommend this dealer (and salesman) to anyone. I will ONLY go through Freehold BMW for my cars!

cazzarone

Feb 6, 2012

John Bell is a professional who cares about his clients and aims to please! I bought many cars from John, and he has always given me great service and exceptional consideration to detail. I would recommend John to anyone who is seeking to purchase a new or used BMW. You will NOT be disappointed with John or with BMW of Freehold.

Fferrara

Feb 6, 2012

This BMW is my fourth bought new. This expierience was our best to date. Danny was very courteous and knowledgable about all products in the showroom. My wife and I felt very relaxed and felt in very good hands. We would definitly purchase again at BMW Freehold and definitly would ask for Danny as our sales rep.

kulsumshaikh

Feb 6, 2012

BMW customer service is always talked about among BMW past and present owners! :) Having visited multiple BMW Dealers myself, I feel Freehold is way above the rest, in terms of customer service!

Lori Santorsola

Feb 6, 2012

My husband and I love the quality of BMW cars and have previously leased. We went to Freehold BMW for two reasons, first because it was highly recommended to us by friends and second the location is very convenient. From the moment we walked into the dealership our salesman Rob Sullivan was courteous, knowledgable and expedited the sale of our new 3 series BMW. Rob was able to find us a car that has everything we wanted, including the color! We look forward to future dealings with Rob and Freehold BMW. We had a very positive experience and will recommend them to all our family and friends.

NJBEAMER

Feb 6, 2012

I purchased a pre-owned BMW from Dennis. Professional, knowledgeable and friendly. I had no issues. Overall great experience and I have recommended him to my friends and colleagues. Thank you again.

sberg123

Feb 6, 2012

Customer care and service was excellent. The car buying experience at BMW of Freehold was painless and seemless from start to finish. I would recommend this dealership for any new or used car sales. The certified pre-owned used vehicles more than exceeded my expectations.

cmuller

Feb 5, 2012

Dennis McGuire was very knowledgeable and helpful while searching for a Vehicle. Great prices Great deals. I will definitely return for our next car and recommend Dennis.

JohnBellReview

Feb 5, 2012

Have bought 8 cars from John Bell- his knowledge about the cars combined with caring and complete service make getting a new car a wonderful experience. BMW's are great cars - you can get them anywhere and prior to finding John many years ago I bought in other dealers. No salesman can compare and I would encourage anyone to go see John Bell at Freehold BMW. You will leave with a wonderful car and know all that you want and need to know about it and he will be there to help you as long as you own the car.

ruff2001

Feb 5, 2012

Excellent customer service, Denis offered me test drives in different cars to help me decide on the purchase that best suited me. I did not get this service in Brooklyn. I had some problems with my credit and Freehold BMW did their best to make sure that I got approved. I live 50 miles away from this dealership and I have no problem driving all the way there for their great service.

sm1002

Feb 5, 2012

Fabulous service, smooth transaction, great staff. I will be coming here for future purchases and can't wait to make another transaction with Dennis McGuire. Highly Recommend Dennis McGuire to everyone I see.

W1tko

Feb 5, 2012

No fuss no hassle. Dennis McGuire was upfront and professional with finding me a pre-owned X3. Will certainly recommend my friends and colleagues to him and the dealership.

BookWorm3

Feb 4, 2012

I liked everything about this dealership. My salesman Dennis McGuire was extremely helpful and informative. I felt the pricing fair. I will definitely be back. Thank you.

courtneyg

Feb 4, 2012

This is the first time I've ever bought a car and left with a sense of complete satisfaction. I wasn't sure what to expect, but a friend had recommended speaking with Dennis McGuire and I'm glad that I did. He was very knowledgable and easy to talk to and made me feel as though I was making the right decision. I will definitely be recommending Dennis and BMW of Freehold to anyone who is in the market for a new car.

DanMc

Feb 4, 2012

Let me start by saying I went to 4 other BMW dealerships looking for my first BMW purchase. I didn't feel like I was treated honestly until I visited the Freehold location. Dennis was knowledgeable and helped me feel confident I was making the right move. It was a great deal and I'm loving my new BMW! Would definitely recommend to friends and family.

diego10

Feb 4, 2012

I've purchased many cars here. Now and when it was king bmw. Always dealt with JOHN BELL. Straight forward and honest. HIGHLY RECCOMEND him

mrswelker

Feb 4, 2012

I usually don't go out of my way to write reviews unless they're really bad... but I bought a 328i from Dennis M. and I had a really good experience. With a car salesman! Service is good too. I was really impressed.

shellsea427

Feb 4, 2012

Great overall experience at the dealership. Denis Carey was wonderful and helped us with everything we needed to the very last detail. I would highly recommend this dealership and ask for Denis when you are there! You will not be disappointed.

thepostfamily

Feb 4, 2012

I was very impressed with this dealership and its sales people. They were not pushy at all and I didn't feel rushed. I think my salesman, Dennis Mcguire was thrilled when I finally made up my mind LOL - he was very patient and knowledgeable. I will definitley recommend friends and family to this dealership.

rblaircom

Jan 31, 2012

I would like to take time out to share my recent experience at BMW of Freehold. First of all, I have owned six BMWs in the last 15 years, so I am used to excellent service. Due to the down economy I have to hold on to my current BMWs longer then I normally would. My service contract has expired on one of them. Im at that dreaded milestone, do I continue to bring my car to BMW or go outside to save money. Well, I at least wanted BMW to diagnose the problem since I dont really trust anyone else. Rich De leso, my service advisor did a great job of making me feel I brought it to the right place and keeping me posted on the state of the diagnoses. We soon found out the repair was going to be very expensive. I was going to pick the car up and get it repaired locally. But Rich got Frank Ghusson involved, who Ive known since his days at Open Road BMW. He is an excellent service manager. He made some calls and found a way to get the repair done for a price that was within my budget. When I came to pick the car up it was very clean (including my dogs hair!). The car ran as well as the day I bought it! I mean you can really feel a difference. It was worth every penny. Thanks to Franks and Richs efforts I will continue to bring both my cars to Freehold, even the one I purchased at another dealership. I dont believe I can get this kind of service anywhere else. Thanks Guys!Ray BlairHappy client

Eddiejones3967

Jan 30, 2012

I came in for service without an appointment and was greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experience. Since I came in without an appointment and did not have a loaner car reserved, Tony and Frank Ghusson , the service manager, somehow put something together and provided me a loaner vehicle that was nicer than my car. I really appreciate all their efforts and will keep coming here for service in the future. People like this make your dealership special!!

Be honest 1

Jan 14, 2012

Called in bmw freehold told them have a malfunction light was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professionally about there lack of service and customer relations , I was proven correct by being cursed At with vulgar language and profanity by BMW manager Frank. Was told with a bunch of negative words and curses to get out of here we not going to help etc.... All my experiences with this dealership and manager came with hardship and leave with blood pressure problems. Do not recommend this dealership and service to my worst enemy. Will never Go to this BMW dealership freehold nor buy another BMW again because of this.

MBMW5

Dec 23, 2011

I had a very good experience with Mr. Dick Ng. Mr. Ng is a very thoughtful and professional sale person and I enjoyed the experience at BMW of Freehold. I would definitely reccommend Mr. Ng and BMW of Freehold to family and friends. One suggestion, I would have is for a better seating area in the waiting lounge as well as a a little more interaction with the staff when you walk into the dealiership. Otherwise, a very good experience.

Xtroublezx

Dec 17, 2011

I had engine work done to my 328xi two times. Shoddy service brought me back to service department multiple times after I had lifter and then ultimately valve replacement. The engine mount was not tightened, computer issues that caused reset issues, car lurching when downshifting. Service claims they can not find problem with the car. Confirmed by Tim Taylor , Service Director, the engine ticking was a known issue by Bmw with the 2.8 liter engines and they chose not to recall but service on a complaint basis. Broken promises, failed callbacks by Tim Taylor to assist with getting me into a different car due to all issues. My car was purchased as a certified BMW through BMW of Freehold. I stopped receiving questionnaires regarding my service with Freehold once I experienced multiple service visits. I do not recommend this dealership.

leighton_bloom

Oct 28, 2011

I contacted 10+ NY metro BMW dealers through their web inquiry pages in June 2011 for my eighth instance of acquiring a BMW. This was a highly complex transaction to lease one and purchase two X3 35i CUVs with specific custom configurations for late September-early October delivery, with one purchase involving a trade-in. Responses ranged from none to ignorant to instant and complete, the latter from Maria Shouldice the Freehold business development manager who set a high performance standard for both others in Freehold and other dealerships to meet. Without the eye-glazing history of three months of continual interaction with multiple dealers with almost no visits required, the summary is that Freehold outperformed all of them in every way. Roosevelt Morency, the assigned CA, was on top of all of the details and fully responsive by telephone and email. Michael Monteleone, the sales manager, was forthcoming, straightforward, accurate, and knowledgeable; when he didn't have answers to only a few of my questions, he said so and proceeded to get them rapidly. John McBride, the finance and insurance manager, was well prepared, thorough, and professional. The factory production schedule forced mid-October deliveries that BMW of Freehold processed expeditiously and meticulously. Reviewing my 55 years of buying and leasing cars, I rank this as one of the best, if not the best, experience.

blevitt

Oct 14, 2011

From the moment my wife, Angela, and I entered BMW of Freehold, we noticed how bright and clean it was. When we met Michael Chang, our salesperson, he was very cordial and polite. He asked the right questions and gave us of his time to respond to our questions, and to determine what we wanted in a leased vehicle, a 2011, 238i, in Alpine White. Mr. Chang went over the equipment in the Three Series and explained cost vs. equipment. We were impressed by Mr. Chang's knowledge and his polite demeanor. We never felt rushed or felt any pressure to make a decision about a car. We were treated like we were a friend and someone special. He gave us a test drive of the car and made sure we felt comfortable with the way it performed. When we sat down to determine the cost of the lease, Mr. Chang was very professional and we were very satisfied in the deal he and his colleagues worked out for us. When we picked up our 2011 BMW, Michael Chang introduced us to Matt Mongiello, the Finance Manager, who was very courteous and explained some of the service options that we should consider (tire insurance, Cilajet, etc.). There was even a banner on the windshield of the car congratulating Angela on the purchase. We left the dealership being very satisfied with out experience and transaction.

cnhou1

Oct 6, 2011

Leased a BMW 328xi there, my experience with the dealership is very pleasant. Michael Chang took the time with me for a test drive and shows me several selections in the lot, to ensure I got the right combination of options and color I like. Michael was warm, friendly, honest, and forthcoming on the details of the payments involved in the deal! No sales pressure, and the entire tranaction is smooth and pleasant. After the sale, Michael also follow up with a few phone calls. I will come back again to the dealership, and also recommend to others.

jeffmcma

Sep 28, 2011

I would like to encourage my fellow Central Jersey friends to visit BMW of Freehold when servicing their BMW. I visited the new / renovated service center and was overwhelmed by the level of service and comfort I experienced. I brought my 2010 X5 for a regular scheduled service and thought it would be a good time to visit BMW of Freehold. From the time I made my appointment, to the completion of my service, the experience was awesome. I arrived 30 minutes prior to my scheduled appointment and was immediately greeted and quickly processed. The entire staff made sure I had all that I needed and I was provided a detailed overview along with a very accurate schedule. They provided warm coffee but more importantly, had a nice quiet area where I could still make phone calls and respond to e-mail (the wireless signal was very strong). After the 1.5 hr service, my car was returned on-time and cleaner than it arrived. I would recommend BMW of Freehold to the entire Central New Jersey areaGo and enjoy

bimer750

Sep 21, 2011

Dealership is beautiful. People are extremely friendly and helpful.Frank Ghusson helped me out with an issue I had with my car, and he was very well informed. I have always been pleased with the work done on my cars. For such a busy dealer, they always get you in quickly, and Frank makes sure any difficult situation was settled. They understand that your time is important and work hard to make the drop off and pickup of you car as efficient as possible as well as providing an excellent working environment if you stay at the dealership while you car is being looked after.

drmurphy

Sep 20, 2011

Denis Carey was a pleasure to deal with - he was friendly, professional, knowledgeable, and sincerely wanted me to be happy with my purchase. I greatly appreciate all he said and did and would highly recommend him to my family and friends.

ekchen

Sep 19, 2011

The sales representative Michael Chang is extremely knowledgeable and offered great insights comparing X5 with similar products. He was not pushy and made the whole process very enjoyable. He provided valuable advises on the options that best meet our needs. After the purchase, Michael took the time to answer my calls and followed-up to ensure we are satisfy with the purchase. I will definitely go back to this dealership for my next BMW.

gguirg

Sep 19, 2011

I had taken my BMW to another dealership for several years for service until I found out that my service manager (Allen Gin) switched jobs. Since he was no longer at my original dealership, I decided to take my 2004 325ci to BMW of Freehold for service. To my surprise, Allen had recently taken a job with BMW of Freehold. I'm extremely happy I gave BMW of Freehold a chance - the Dealership was immaculate, the people were freindly and my overall experience was better than my original dealership.My car was checked in immediately by the attendant and I received a call from Allen within an hour with a diagnosis. Allen and his manager also worked with me on my invoice to take advantage of any discounts they had to offer - saving me well over $100. I will be referring this dealership to anyone looking for a friendly, efficient and caring service experience. They have added another very satisfied customer to their list.

dgreene1

Sep 16, 2011

I have given BMW of Freehold the review of 5 across the board because they were great to deal with. From start to finish, Dennis McGuire and Dori Dado worked with us to find the right vehicle to suit our needs and make us the best possible deal. I would most certainly recommend friends to them and the dealership and I will most likely lease another BMW from them soon.

RICHARD BAIN

Sep 15, 2011

OUR SALESPERSON DENNIS WAS HONEST AND STRAIGHT FORWARD,NOT HIGH PRESSURE,SOLD US ON THE QUALITY AND ENGINEERING OF THE 328XI WE WERE INTERESTED IN,WE FELT COMFORTSBLE IN SELECTING A CAR WITH MORE MILEAGE THAN WE WANTED BECAUSE WE WERE SOLD ON THE ENGINEERING OF THE CAR,WE ALSO RECEIVED A FAIR TRADE IN FOR OUR HONDA ACCORD, SHOWROOM HAS A GREAT RELAXED ATMOSPHER, EASIEST NEGOTIATION I EVER HAD

pvisalli

Sep 10, 2011

Just leased a 328i convertible for my wife yesterday from BMW of Freehold. Thanks to my salesperson, Denis Carey, it was the best experience I have had with a dealer - and I've had many over the years. The first time I visited, the showroom had no power due to the effects of Hurricane Irene. Undaunted, Denis answered all of my questions and even took time to show me - by hand - how a lease payment is calculated. I've never had a salesperson take the time to do that, and I doubt many could. He was upfront with me about inception fees and the value of my trade. Price was negotiated quickly and fairly and he was able to locate a vehicle with all of the options I wanted in short order. Absolutely no games were played and Denis made me comfortable, was straightforward, and earned my trust from the start. Just a wonderful experience all around. Highest recommendations. Many thanks!

Patlee

Jul 17, 2011

The office was so nice and comfortable.while we were watching T.V. and drinking coffee with bagels Dick was negotiating the trade-in (two used cars) and purchasenew X5 for us. The deals were a little bit complex but we were very happy with theexecuted prices. But above all the deals were closed in a short period of time. Thanks to Dick's patience and experience. If you are looking for true professional and unparalleled service, Dick Ng is the one.Pat & Rita

Acal

May 13, 2011

I have been a freehold BMW customer for 10 years and I can say that I have always had more than pleasant experiences the.David Nagel is usually the rep that I always have take care of any issues that I may have. He always makes sure that I leave there happy.I never feel like I have been taken advantage of and that only the problem is taken care of.I highly recommend the staff and the quality of work. Keep up the good work Dave and staff

lbilu

May 11, 2011

I bought my car there in 1999.....has never been serviced anywhere else.....has 130,000 miles on it......runs as well as when it was new......have never had major repair bills.......only regular maintainance and brakes....I could be a commercial for BMW and this dealer.....I believe that the quality of service as well as the quality of the vehicle is why I have such a long, successful history.

vani

May 7, 2011

Always unsure if I was really getting the best deal - I dreaded having to go through it again. I started to look online to educate myself and came across BMW internet sales. In freehold bmw, Outstanding service that couldn't be beat anywhere. I would highly recommend this dealership and especially John(Sales Manager). Manager provided me a fair price for my 2011- 535. One of the friendliest dealers I ever met, and the overall experience was just awesome. It took a little bit longer than expected, but everything worked out just fine.I will make the drive again for my next car!

KHURAMRAJA

Apr 25, 2011

My 7 series had a leak under the engine. Took car to BMW of freehold. After reviewing they call me and suggest me to replace several seals/gaskets. I asked him to go ahead. I picked the car after almost a week paid over 3K. next day checked the car there was pool of oil under the car again. Took the car back to dealership after a couple of days picked the car. Guess what! next day i saw pool of oil exactly same place under the car. Third time back again. Steve Abel called me after a few days and broke the news "Because there was a lot of oil so me couldn't figure out was the reason of the leak, your car is leaking thru Timing cover seal and it will cost you another 2,700". The thing which doesn't make any sense to me an authorize dealer doesn't have ability to pin point the problem? Instead of fixing the real problem they fixed the items I didn't even need and not even being responsible!I took car to other repair center they fixed the car for about 900.00 and told me whatever they did it was not even required.JUST WANT TO MAKE SURE NOBODY ELSE SHOULD BE RIPPED OFF LIKE I WAS.

georgibr

Mar 23, 2011

Monica was great!! As a young, first time car buyer, she took the time with me that I had not found at other dealerships of the same brand. She made me comfortable and was always available, whether by phone or in person to answer any questions. She made the experience of buying a BMW and being a member of the BMW family exactly what I thought it would be. I have recommended her to both family and friends and will continue to do so. I plan to stay with her for many years as a loyal customer. A+ in my book!!

jcbart7

Mar 21, 2011

Monica was amazing. I previously had bought a BMW and was not happy with how the service was performed and needed to trade it in (actually think it was a lemon). I went to the dealership and worked with Monica who 'unberstood' the issues I was going through and also worked to get me out of my 535 into my new 550. Everything she promised was delivered whether it be price, trade in value, time it would take to hit port from Germany, etc. If she can do something she will, if she can't she will tell you. No BS and you leave the dealership feeling great! Thanks!!!!

mg2391

Mar 21, 2011

I went to Freehold BMW after visiting other BMW dealerships. Once I started speaking with Monica, I knew i was in the right place. She helped with anything I needed and did everything she could to make sure this was an easy and smooth process. I ended up purchaseing a new car from her and I will refer her to all of my family and friends.

faith81700

Mar 19, 2011

Monica did a great job in helping me to buy the car. She was a great listener and worked so hard to get me the car of my dreams. She took the time to find out exactly what I wanted and could afford. I will definitely recommend her to others that are looking to buy a car!

gann76

Mar 19, 2011

I had a great experience working with Monica. She was helpful and so knowledgeable. She worked with my husband and I to make sure we got not only what we wanted but what we needed. I wish every buying experience was as smooth and easy as this was. Monica is amazing!!

cazzarone

Dec 26, 2010

David Nagel is an excellent service advisor. He truly extends himself everytime I go to the dealership. He goes beyond the call of duty. We need more service advisors like David! He makes the experience quite pleasant. I never have to wait long, even when I do not have an appointment; he cheerfully services my vehicle properly. In addition, he always knows what my vehicle needs!

spoof313

Dec 23, 2010

David is i believe what BMW needs as a face for their product. Always very friendly,helpful and courteous.I always make it a point to have him be my service rep when i need any kind of service done to my car.Always makes my visit a very stress free event... i always leave there with the feeling that i was not taken advantage of.

thegroup

Dec 22, 2010

We, meaning my wife and 3 daughters have had sales and service dealings and any and all problems have been addressed and handled. Remember, it is only a piece of machinery. Have purchased in the past and will continue do do business with BMW of Freehold. All involved take the position of wanting to solve your problem. Keep up the great attitude and thanx for your hep over the years.

graphics

Dec 21, 2010

The employee's at BMW Freehold are always professional, polite and on time. My time there is alway pleasant and when I first when arrive my wait time is within 5 to 10 minutes. Their estimates of repairs are always accurate and my car comes back better than new. I would recommend them to everybody,

Stefen

Dec 20, 2010

While the dealership is under construction, it appears to me they are doing the best they can considering the circumstances. I was in and out of the service center, promtly was provided a loaner, and on my way in under 10 minutes. Dave Nagel was a pleasure to work with.

charlana1

Dec 9, 2010

I brought my 2008 x5 truck in for service ,I was helped immediatly by Dave Nagel He was very knowlegable about my truck and had the answers to all my questions.i gave him my key then got my loaner car right away as promised . My experience at BMW of freehold service dept. to say the least was exelent

jbcfarm

Dec 9, 2010

I have always had exceptional experiences with this dealership. They are friendly, efficient, and truly take pride in their work. I absolutely love my BMW. It is the nicest vehicle I have ever owned and has exceptional handling! I will continue to do business at this location for both service and sales.

SJKLimek

Dec 9, 2010

I brought my car (700 series) in for service today. I called last week and needed a loaner ( I live 45 minutes away ) so they told me to come in today - told me to come in 9'sh to make sure I could get in and out quickly. I arrived today, was told no loaners are available, I would have to wait or they will try to coordiante with a rental company .. but it would take some time. I came in today ( not last week ) because they told me today was the 1st day a rental would be available, if they had the customer service to call me yesterday and tell me today wasn't going to work I wouldn't have lost the hour plus round trip of my time. That was 5 hours ago And after spending $100k with them on a car not even a call saying what they could do to correct their errors .. beware .. this is the 3rd time I've had service issues with them .. I guess I should know better

dlerea

Dec 8, 2010

From beginning to end I have had nothing but positive experiences from BMW of Freehold. I will not only recommend all I know to go through them, but insist that they do.. They are head & shoulders above the rest.In Sales, Monica made the purchase effortless & she gave me the prioce I was after with little back & forth.In Serice, David Nagel treated me as if I was family, took care of my car as his own,explained all in a manner I could understand and got my car in and out of there in little time. Both are A++++++ in my book

mrd

Dec 6, 2010

Guys did a great job. Acommodated me on late notice, work done early and provided a ride to and from dealership to facilitate drop off. Would highly recommend this service department to anyone in the Jersey shore area. Even while under construction of a new showroon theor operation ran smoothly.

compdok

Dec 3, 2010

Friendly, courteous and helpful. Very eager to please. They are in the process of building a new showroom/service department and the property is under construction. Even with everything in disarray, they manage to make your visit comfortable and they get the service completed in a timely manner. Can't say that the construction causes any serious inconvenience. Still the same great service and warm, friendly and eager to please attitude. Kudos to Freehold BMW.

jonrod

Dec 3, 2010

My wife and I have been customers of BMW of Freehold for 10 years. The main reason we keep coming back is due to the impeccable service Mr David Nagel provides. He is courteous, professional and highly skilled and responsive. I strongly recommend him to anyone looking for a dealer to establish a long term relationship with. John Rodriguez

bmw1977

Dec 1, 2010

Excellent follow up on service problem. found solution to problem on new 535i. Dave Nagel always available and very helpful. Both sales staff and service department professional and and have concern for my total satisfaction. loaner program made it easy to drop my 535i and still get to my office

jlendino03

Nov 30, 2010

We had outstanding service from our service advior Mr. David Nagel. Will be purchasing our 3rd BMW because of the great service from Mr. Nagel. I was treated with the upmost respect and taken well care of since I bought my BMW in Freehold. David always greets me with a smile and everything is done in a timely manner. We have had many new vehicles but none has been like our BMW.

Dena

Nov 24, 2010

There has never been a time that I wasn't treated with the upmost respect and taken well care of since I bought my BMW in Freehold. Todd offers his cell number, David always greets me with a smile and everything is done in a timely manner.I would recommend them to anyone who wants great service and great people!

lenrx

Nov 24, 2010

I was in need of some warranty work and needed to drop off my vehicle. Linda was exceptional in scheduling a loaner for me, even calling me to inform regarding the avilability. She had my paperwork ready for signature. Dave assisted me twice regarding service. I was originally not too thrilled but was won over by his ability to be empathetic and turned my experience into a positive one. You can tell they are challenged at the dealership with overall volume and current consrtuction, working in a temporary, makeshift environment. Dave proved to be an asset and I will request to speak to him regarding all of my future visits and service issues.

AlanGrunwald

Nov 23, 2010

When this dealership was owned by the King family the service was outstanding. Now that there are new owners it is a total fiasco. I brought my 2010 7 series in for service and informed them about a problem with the navigation, and they were aware of it and told me there was a fix for that. I assumed the car would be ready later that day, and they never even called me. At 4:30 pm I called them to see when I could pick up the car and was told they needed to keep it another day, which was a Friday, so I was stuck with the loaner car for the entire weekend.I noticed that the navigation problem was not properly fixed as it was reoccuring, so made another appointment directly with the service manager, who told me a loaner would be waiting for me. When I arrived this morning, the appointment had not even been entered into the record, but they claimed that this happens a lot as they are having some computer problems. They also told me that they would again probably need two days. Once I realized that they had no more loaner cars, and I was looking at a 30 minute wait for them to obtain a rental car, I had to take my car and leave as I had an important meeting.This dealership is facing some very serious service problems, and although everyone is very nice, unfortunately they appear to be very incompetent.

makeamillion

Aug 31, 2010

I cannot believe the poor service and non customer-oriented staff at this location. Aside from the unpleasant showroom, the service dept. seems incapable of delivering on schedule, often ignoring requests and not returning phonecalls. I had a horrible experience and would never return.

hkatz

Jun 14, 2010

My 2007 328xi BMW lease was coming due in two months. My daughter was driving the car and just loved it. I walked into the dealership and asked for a salesman. That is when I met Harvey Altman. I explained to him that my daughter is a new driver and I leased this car for her out of concern for safety. She has become so attached to it that she wants to keep it but I was not sure if that was an econimical option for me. During these diffcult economic times, I was faced with the hardship of keeping my daughter in a safe car for the same price I was currently paying. Harvey spent time with me going thru all the options and he was wonderful. The result was that I was able to lease a 2011 328xi with the same safety features for only $9 more a month.

visitor10

May 31, 2010

The 2 Client Advisors (Sales Reps) that I dealt were very friendly, helpful and knowledgeable. I got a fair price for the two sides without wasting a lot of time. The car I wanted was not in inventory and Matt Mangiello went to great length to find it for me. They were able to secure the car very quickly from another dealer once we agreed on the deal (including trade-in).

m3000gtsl84

May 29, 2010

Purchased my 2011 M3 Coupe from Matt, and had a great experience. He walked me through the ordering process, which takes about 2 months, and was always available to answer questions. When the day finally came to pick up my car, he explained all features and was both professional and friendly. Not much run around was given on the price of the car, and I walked away feeling that I was treated honestly and fairly.

delbert l

May 20, 2010

On three occasions our 2007 BMW335i had to be flat beaded to the dealer. Fuel related problems each time.We only had the car for 9 months. It was purchased as a certified pre owned from the same dealer. We felt it was a BMW problem not a dealership problem. Both Todd and Harvey worked together and put my wife and I into a new 2010 328 X drive for the same payment I was making on the 2007. The new car is beautiful and I am sure we will not have the same problems with out new one. This is our 5th BMW so we do enjoy them. Hopefully our luck will change with this new 2010.

j.verdon

May 20, 2010

BMW of Freehold has excellent service. Each member of the staff is extremely helpful and knowledgeable about all vehicles. Our salesman, Matt, explained all the functions of the car and helped me find the perfect match for me. He negotiated a fantastic offer that we could not resist! I am extremely happy with both the car and the service I received while purchasing. Thank you, Matt and BMW Freehold!

carolinanj2003

May 17, 2010

My Client Advisor Harvey is the best sales man I have ever met. He is understading and works with you to get what you want and need and makes you fell comfortable he does;t try to get you into something he wants but what you came for. My BMW shopping experience was excellent this dealer should be in first place. The entire staff is great. Thanks BMW of Freehold....If you plan to shop for a BMW please see Harvey Altman...you will have no regrets....;-)

BriMc

May 13, 2010

I went in to have my alignment checked and Tim was very professional and courteous, he checked all the records on my car, which I just bought as a CPO from another dealer last month, and found that I was due for an oil change and that it was still covered on the maintenance plan. He also changed the wipers and told me that I have another covered service coming up in 6K miles. Since I bought the car at another dealer I wasn't entitled to a loaner, but it didn't matter, the dealership has free internet and a nice quiet business center, so I could plug in my laptop and work while I waited. They had me in and out in 2 hours.

Pink Star

May 11, 2010

Mr. Ng searched for a particular pre-owned car for me and found it. Within two days of seing the car, I was driving it off the lot with everthing taken care of. It was a pleasure dealing with Mr. Ng and I was amazed that the transaction could take place so quickly. I went to see Mr. Ng because my son recently purchased a pre-owned car from him and my son was extremely pleased with his experience as well as the car that he purchased.

bmwfangryl

May 8, 2010

I retained an auto broker to find a 128ci and ultimately got the car here. My goal: have the broker work out all the unpleasant trade in details, etc and I just go in and sign the papers on the new lease. The experience turned out the way I expected it to at a luxury dealership. I worked exclusively with Deborah, who is great and and is to the point (didn't get too much of that greasy car salesman vibe). Once all the papers were signed, another staff person "introduced" me to the car, talked me through all the features, etc. I have been to several BMW dealerships. Personally, I think this place could use a spruce up on the decor and the customer lounge is kinda sad and depressing. But free WiFi certainly helped to kill the time.

jostrow

Apr 26, 2010

John Bell went out of his way to work with me by bringing the car of my interest to my house so I could test drive it, and I never made a commitment to purchase the car. I did purchase the car and the personal service didn't end there. John hand delivered my license plate to me and brought me a cd I left in my old car. Now that is GREAT Service.

msclafani

Apr 26, 2010

I feel that my experience at BMW of Freehold was a great experience because it was hassle-free. I was greeted and directed to my area of interest, as soon as I entered the lot. All of my questions were answered, no matter how many I had, my dealer wanted me to feel comfortable. I also truly feel that they gave me the best deal I could possibly have gotten.

herrera328ix

Apr 19, 2010

The 328ix I purchased from BMW Freehold had the lowest miles, best options and was the lowest priced in NY/NJ area. The customer service they have provided has been second to none. They truly believe in their product and do the best they can to make the customer happy. I never truly understood why BMW owners were so passionate about "BMW". Now i do. Part of the BMW experience is not only the vehicles performance, but the service provided in support of the vehicle.

Lisaward12

Apr 15, 2010

I found this car (2010 BMW 535i-Xdrive) on the web through BMW USA as a certified, one owner car with very few miles. I called BMW of Freehold about the car and Matt was great from the first call. He was motivated to give me the best deal possible, and did exactly that. The car was mint, I received a great price for my trade, and was treated first class by not only Matt, but everyone involved in the sale. It was a super experience and worth the 80 mile drive from my home town. No one in my area could match the deal I received in Freehold.Thank You to Matthew and the staff at BMW of Freehold. I will be back, as it was a very enjoyable drive home in my new car!!!Lisa WardWestchester NY

Franco Piras

Apr 13, 2010

This letter is to commend the salesman that assited me on the purchase of a vehicle, on April 10, 2010. I decided to purchase a car and began searching for a dealership in New York Stat, Pennsylvania and New Jersey. In my searches I contacted Mr. Matthew Mongiello. I called me and followed up with me and made sure I would come to see him before see anyone else. Well, I am glad he did. I ventured out to visit him at BMW Freehold, as I came in, I was greeted by him Mr. Matthew Mangiullo. We started to talk, Matthew also began with a little history of the dealership and then after some pleasant conversation he began asking some questions, he knew what I was looking for. He showed me the car I was interested, when he drove the car in front of me, I was amazed of the conditions, it was mint! His professionalism and knowledge and most important honesty made me feel very comfortable. The best of all, was when I was unable to go back to BMW Freehold dealership in New Jersey due to my work schedule. Matthew made it very possible for me to received the vehicle the day I was supposed to have it. Matthew, should be named the salesman of the year. He has since followed up with me to make sure I had received the vehicle in the condition the day it was purchased. Mr. Matthew Mangiullo is exceptionally an asset to BMW Freehold. Sincerely yours Mr. Gianni Franco Piras430 West 260th StreetRiverdale, NY 10471Tel: 347 275 8455

MARTY COLLINS

Apr 13, 2010

MAT WAS VERY HELPFULL AND PROFFESSIONAL.MAT TOOK US ON A TEST DRIVE AND WENT OVER ALL OPS ON THE CAN WE LIKED , AN DID BUY A 530I AND WE LOVE IT .MAT IS STILL HELPING US WITH QUESTIONS WE HAVE ABOUT OUR 5301 .HE MAKES YOU FEEL COMFORTABLE WITH HIS PERSONALITY AND THE TIME MAT SPENT WITH US . YES I WOULD BUY ANOTHER CAR {BMW}FROM MAT AND FREEHOLD BMW .THANK YOU MAT.

kensails

Apr 12, 2010

Very thorough and goes that "extra mile" for service and attention to detail. We liked Matt very much and would recommend him to our friends. However, this form demanding 250 charachters is the most stupid requirement I've ever heard of and it's ONLY because of Matt that I am bothering to respond at all.

z4buyer

Apr 7, 2010

We were very impressed with the courtesy, professionalism, and product familiarity of the staff at BMW of Freehold. From our first call to Sales Manager Dori to the sale completion with associate Matt Mongiello our experience was most positive. We first saw the vehicle we ultimately purchased on the dealership's web site. Within 24 hours we had successfully completed the sales transaction - thanks in great part to the helpfulness and impressive customer service provided by Matt, Dori, Heather, and the service department. We live a considerable distance from the dealership but it was well worth the time and travel. We would certainly recommend BMW of Freehold to anyone in the market for a new or used BMW product.

simran923

Apr 1, 2010

my boyfriend and i were looking for a good deal on a 3series for about a month. we went to many bmw dealership in nj but honestly freehold bmw has got to be one of the best dealerships around. they are so pleasent to talk to, easy to deal with and definitely very very helpful. and thanks to Matt, we got the deal we wanted!

kstromsland

Mar 23, 2010

I leased an '09 135i convertible from Matt and the buying experience was so easy. I had been working with a dealership closer to my home and after 2 months of haggling and dealing with absurdity I decided to venture to BMW of Freehold. Within 45 minutes I test drove the car and came to a very fair deal. There was no BS and I am a very savvy buyer so I know what numbers make the most sense. They buying experience with Matt was so good that I brought my cousin there last weekend and we had exactly the same type of experience. We got her into a 128i Coupe and she was very happy with the experience and deal. My apartment in New York City is 7 blocks from BMW Manhattan and my place at the Jersey shore is 1.5 miles from Circle BMW. It would be more convenient for me buy something at one of those locations but I come to BMW of Freehold because of Matt Mongiello & Anthony Cerillo (Sales Manager) and the great buying experience!

Allison0726

Mar 13, 2010

My husband and I had a very good experience at the BMW of Freehold dealership. We bought a 2007 BMW 328. Matt Mongiello was so helpful and nice with everything. We wanted our payments to be in a certain area, and Matt discussed everything before we even got the car. He was very honest and we appreciated that. We never felt pressured at anytime and felt very comfortable working with him. When we went to pick up the car, it looked brand new. Matt even put a cute banner on it saying "This car was especially prepared for the Mutchler Family." We would recommend this dealership to anyone because you will be completely satisified and happy. Thank you Matt for everything!

asfng

Feb 10, 2010

I had a great experience working with Dick at BMW of Freehold. Dick wants to serve customers and works with them to ensure every customer has a good outcome wherever possible. He believes that every customer and every situation is worth the effort and the skills. Most importantly, Dick always seeks to go the extra mile and demonstrates the high quality of their products and service. I will definitely refer Dick to my friends and family.

skoncar

Feb 10, 2010

Michael Chang was excellent. Very knowledgeable, very friendly and very deal-oriented. He was able to figure out what I wanted and at what cost and put together a package for a 2010 528i XDrive that worked for us. If you go to Freehold BMW, ask for him. You will not regret it.

beabeaa1

Feb 8, 2010

Michael was a great salesman. He make sure I get the car I was looking for and for the lowest price possible. He was very knowledgeable and friendly. That's why this is the second BMW I brought from him, and I'm recommending him to all my friends.

shim14

Feb 6, 2010

Taking everything into consideration, my overall experience with BMW of Freehold was outstanding. A rating of Five. My purchase was comprehensive and complete from start to finish.The sales staff kept their promises from my first contact (on-line request quote), to contract signing. No surprises. I have developed a real trust for this dealership.The lion's share of credit for my exceptional experience goes to my sales consultant(Matt),whose personal diligence, aggressively got me through the purchasing process. My sales consultant quickly responded to my email inquiries,was courteous andfriendly, displayed reasonable negotiations and was sincere and trustworthy. He provided a clear explanationon on trade-in,answering questions and a full test drive. The Service Department delivered the vehicle in mint condition. I was given a thorough demonstration of my vehicle's features and owners manual.Since thepurchase,I received follow-up phone calls and email about my purchaseexperince.

raftery1

Jan 29, 2010

From the first moment I spoke with Sharon I knew we were going to get this deal done. She went above and beyond to make sure I not only got the car I wanted for the price I wanted, but help get me approved for low APR financing. Rick was very knowledgeable about the car and helped reassure me that I was getting the car of my dreams. I live next door to Circle BMW but would drive the extra distance just to deal with the team at BMW of Freehold. I think we both made out on this deal. I got the car I wanted and they got a new customer for LIFE!

mlgjn6

Jan 11, 2010

Customer service excellence at it best from the moment we stepped foot into Freehold BMW to when Anthony Guagenti handed us the keys to the 2010 X5. We have been BMW owners for many years, dealing with the other area BMW dealerships , by far, none of them has come close to experience that both Anthony Guagenti our salesman and Anthony Cerillo, the General Manager provided for us. It was refreshing to have a quick sales transaction with no haggling. Anthony Guagenti was diligent in locating the exact car that we wanted. Upon delivery of the car, Anthony Guagenti spent a full hour with me explaining every detail and option of the car. Truly one of best car buying experiences we have ever had. Hats off to Anthony Cerillo for running a class-act dealership!

providence

Dec 29, 2009

I had a wonderful experience with BMW of Freehold and my sales person Anthony Guagenti. During my quest for a new car, I visited many different dealers. After deciding on a BMW, I was contemplating between BMW of Freehold and Circle and after working with Anthony Guagenti, I decided to buy the car from Freehold. I trust Anthony and he was very professional and helpful and a real pleasure to work with. Freehold BMW was also very competitvely priced which is important. I look forward to doing continued business with BMW of Freehold for I am fully enjoying my 2010 528xi. The car is amazing; I love it.

udayahegde

Dec 27, 2009

I recently purchased an 09 BMW 325i X drive. The entire process was so easy and smooth as most of the work was completed over the phone and internet. Mat was willing to work with me to get the TMV price from Edmunds, which came out to be well below the invoice price. Also dealership staff were very courteous during the entire documentation process. I am extremey pleased with Freehold BMW staff and sales team.

tennenbaum

Dec 15, 2009

I am not new to the practice of buying a new car. I have always dreaded the games that dealers play. I just purchased a new BMW from BMW of Freehold. From my initial dealing with them to actually purchasing and taking delivery of my new car I have NEVER enjoyed the expeience as I just did.As much as I know that alot of what goes on is under the direction of management I want to single out two individuals who I say the management of Freehold Bmw should be extremly proud.The first is Maria Shouldice. She gave me a price and stuck to it and no matter how many questions I had or things I asked her to look into she was an absolute professional and a pleasure to deal with.The second person was my salesmen Harvey Altman. He also is someone who BMW of freehold should be very proud to have working for them. A true professional who made sure that my experience with him was more than enjoyable.Bravo to both of them and BMW of Freehold.P.S. Their service department who is run by Todd and service reps like Dave Nagelare also top notch. Overall BMW of Freehold gets the highest marks in my book.SincerlyKent Tennenbaum

mcgarrydj

Nov 1, 2009

I want to thank Matthew Mongiello for making my purchase of my first BMW so pleasant.He was very professional, not pushy and took his time answering all my questions. He worked with me and my budget. When I walked out of the Freehold BMW dealership I had a smile on my face. He followed up with me during the processing time and on the day I picked up my BMW-X5 he was there to explain everything about my new car to me. I also want to say that along with Matthew, all the people at Freehold BMW were friendly and professional in every way. I was so happy the day I drove my new car off the lot. I would highly recommend Matthew Mongiello and Freehold BMW to anyone who is looking for a new car.Sincerely,Dawn J. McGarry

Erikbro

Oct 13, 2009

Mr. Ng understood me and my father's situation and immediately did all that he could to get the car we wanted for the price we wanted. He did not try to swindle us or give us the run aroud. A true asset to this dealership and I absolutely love the experience I received at this dealership and the car I leased. Big thank you to Mr. Ng once again.

gsk122

Oct 6, 2009

I had a wonderful experience at BMW of Freehold. Working with Rick Levitt was a pleasure. He helped me find the best car for my needs and upon my picking up the car, he spent a lot of time explaining all the special features the car had to offer before I left with the car. I would definitely recommend Rick and this dealership to anyone looking to purchase.

nimrodius81

Oct 6, 2009

Maria got me approved for my first car with the lowest finance rate possible and best price quote for a new '09 328i sedan with cold weather and premium package at the shortest wait time. Rick assisted in getting the rest of the paperwork done efficiently and oriented me about the features of the car with ease. An excellent experience that should be a standard at all BMW dealerships. Life Quality BMW of Brooklyn, are you reading this? LOL. but seriously, can you give me my deposit back, now na. shame on you! ROFL.

rxsky200

Oct 1, 2009

With extra time on hand we went browsing for another BMW. Toying with the idea of getting a sedan since we have a coupe. Not expecting anything, we drove up to BMW of Freehold. There was a salesman helping another couple, he saw us and asked if we were being helped. We told him no, just looking. He went inside and got a salesman to come and assist us. Rick introduced himself to us, and inquired as to what he can show us. My husband told him what he may be interested in, Rick proceeded to show us some cars in the lot. The 328xi seem to fit what we may be interested in. He took us into the showroom to run down some figures. He check on the special programs the company was offering, opened up options we didn't know was available. We toyed with the various programs and told him what we would like to finance monthly. He worked patiently with us for about 2 hours and we made a deal. During this whole time, he was courteous, helpful, and polite. Trust me to tell you we didn't have high hopes of picking up any car in Freehold, even though we live in this town. The other dealers (not BMW) we did visit, made us feel as they were too good for us, especially when we were "just looking". They felt we were not serious car buyers. But to our surprise, Rick made sure that the car was all ready so that when all documents prepared by Deborah were signed we can drive out with our newly purchased BMW 328xi. BMW of Freehold's staff was definitely efficient, courteous and helpful. I know that when the time is right for our third BMW, we will definitely be going back to BMW of Freehold.

LMPage

Sep 30, 2009

Dealing with BMW of Freehold was one of the most stress-free and overall pleasant car buying experiences. I would like to make special note of the professional and friendly experience my wife and I had working with Richard Henriquez. My wife and I initially met Richard Henriquez with the intent of leasing a new 5 Series vehicle for my wife. In addition to BMW, we looked at comparable vehicles from Mercedes, Audi and Volvo. Richard was extremely patient and thorough and made my wife feel extremely comfortable as he described all the features and functions of the car and certainly made the test drives very enjoyable and educational. Unfortunately, the vehicle was not within the budget number we set for ourselves. However, we both felt Richard and the dealership did whatever they could to try to accomodate our needs and because of our positive experience of dealing with Richard, I returned several days later to inquire about purchasing a certified pre-owned 3 Series car for myself. I looked forward to working with Richard and I am now extremely pleased with my pre-owned BMW. Richard was again patient, extremely thorough and went well above what I would have expected or have experienced from other sales reps. With regards to professionalism, I was especially impressed with the fact that Richard and his manager referred to me as either a client or a guest rather than a customer. Although I have not yet had to work with their service dept. I am expecting the same level of professionalism I received from the sales team.I would recommend BMW of Freehold and especially Richard Henriquez to any of my friends or family looking to purhcase a new or pre-owned BMW.

knight7187

Aug 19, 2009

MY EXPERIENCE AT FREEHOLD BMW WAS NOTHING LESS THEN MEMORABLE. MARIA DID EVERYTHING POSSIBLE TO FIND A PERFECT CAR FOR ME SHE GAVE ME THE BEST PRICE FROM THE BEGNING AND SAVED ME HOURS OF NEGOTIATION THAT I WOULD HAVE TO GO THRU AT ANY OTHER DEALERSHIP. SHE WAS HONEST, NICE, CATERED TO MY EVERY NEED AND FOLLOWED UP WITH ME EVERYDAY UNTILL THE DAY I GOT MY CAR. I WOULD NEVER GO TO ANY OTHER DEALERSHIP BECAUSE I DONT THINK ANYONE COULD EVEN COME CLOSE TO THE SERVICE I RECEIVED AT FREEHOLD BMW. THANK YOU EVERYONE AT BMW FREEHOLD. COREY

cwcards

Aug 11, 2009

Very happy with the service I received at Freehold bmw. Everyone from the salesman all the way to the sales manager were professional and helpful.. I would highly recommend this dealer to all of my friends and family. I hope to do business again there very soon.

mjasuta

Aug 11, 2009

To say the least working with Rick, Dori, and Deborah was truly a pleasure. They made auto shopping a pleasure and were in tune to our needs and desires in our purchase. I would highly recommend working with them and I will make my next purchase with BMW Freehold. Thanks again!

jetsoex

Jul 22, 2009

I went to Freehold BMW and found the exact car I wanted. From the test drive to the end of negotiations Harvey was very easy to work with and gave me everything I was looking for at a very good price. Deborah explained all the paperwork in detail to me and there were no unexpected charges after negotiations. When you make a large purchase you don't to feel like a salesman is trying to squeeze every last penny out you. The atmosphere was comfortable and I would recommend Harvey to anyone. I wish every every car dealer was this easy to work with!

sparlamas

Jul 11, 2009

Excellent experience! Harvey is the best salesman, and our experience from start to finish was pleasant and convenient. When our car came in, the leather on one of the front car seats was damaged and the manager immediately authorized that it be repaired. The new seat was order and installed quickly, so my experience with the service dept is excellent too.We highly recommend DCH BMW of Freehold for sales and service!

hacqua

Jul 6, 2009

Rick spent much time showing me automobiles as well as test driving the BMW328iX.He was very helpful. I picked up the car on his day off and he made sure to be there for me. He has answered all of my questions to date in a friendly and congenial manner. I highly recommend him to others.

krsna157

Jul 6, 2009

Dealing with BMW of Freehold is a pleasure. Just as expected Dori Dado (Sales Manager), Richard Henriquez (Client Advisor) and Deborah Aragona (Financial Svc Manager)were all pleasant to work with. Dori Dado was very patient with me. I was getting annoyed at myself because I couldnt make up my mind. It almost took me more than a month to decide which one would work for me and my budget. He took the time explaining to me what my options were and was able to get me the best financing ever. LOVE this guy!! Hes the best!Richard Henriquez wasnt one of those typically pushy sales people that I detest so much. He took me out to test drive whatever car I want to better help me decide which one would work for me. When I finally made up my mind, he prepped the car for me to bring home the next day. Upon delivery of the car, he explained very thoroughly how things operate and what the gadgets are for which could be at times very overwhelming.Deborah Aragona was very good at what she does but best of all was a VERY adorable person. She knew from the get go what type of warranty I needed to purchase to protect my purchase. She did not try to oversell me with things I did not need. I signed my paper works for the car and never even realized the time because she was such a pleasant person to talk to. It was time well spent for me.Ive recommended DCH to all my colleagues and families.

2009bmw

Jul 3, 2009

I had a excellent experience with this dealership, not only would I recommend them I already have, Maria shouldice and John mcbride were great and anytime I had sent an email or left a message I received a very fast response.I would be all means buy at freehold bmw again.

hamelskya

Jul 2, 2009

I enjoyed working with Ms. Shouldice who was happy to e-mail me prices and keep me posted ast to what deals were being offered. Michael Chang took care of me in terms of test driving the car and showing me all of the cars features. I have leased 2 cars with BMW of Freehold and would highly recommend this dealership.

bacibaci

Jul 1, 2009

I just traded in my old BMW for a new one. I knew that BMW of Freehold had a great service department, as my car was always serviced there. I have to say that Dick, Dori, and John (as well as Deborah in financial) made this transition smooth and easy for me. They were patient, kind, courteous, and professional. They answered my many questions about the car and ultimately wanted to make sure that I was happy with my purchase. I never felt "hustled" or pressured through my experience, which was a great departure from other luxury dealers in the area. I would highly recommend BMW of Freehold, as I have had excellent experiences in both their sales and service departments. Great job!

Jill Milne

Jul 1, 2009

We recently bought a 135i and are loving it! Dick was a pleasure to work with and has already called us to see how we are enjoying our new vehicle. We would absolutely recommend this dealership to anyone looking for a BMW! We shopped around NJ and NY and found DCH to have the best pricing! We ordered our 135i and it actually came in a month before we were expecting it! No complaints, whatsoever.

rosenm

Jun 30, 2009

the salesman gave me a fair price and was not overly pushy. i was in Florida when i first contacted him and he waited untili returned to New Jersey before he contacted me again. i like the Blootooth features and th ability to download CD's into memory. i am not overly happy with the NAV system.

bb1234

Jun 20, 2009

This is the third BMW I've purchased and Harvey Altman was very helpful in making it a very quick and simple process. He provided me all the information I needed when I was considering the new 750LI and was very accomodative when it was time for me to lease the car. I checked the price he gave me with another BMW dealer in monmouth county and he was able to get me a considerably better deal...and also, never employing any pressure or 'hard sell' tacticts. Overall, a very good experience and I would recommend Harvey to anyone considering purchasing a BMW.

piermarco5

Jun 19, 2009

I chose to give the rating of GREAT on every category due to they made my experience and visit as quick and easy as possible. The pricing was very reasonable and they work with you. This was my second time returning and would recommend anyone to visit and purchase with them.

dhertgen

Jun 17, 2009

Dick Ng at Freehold BMW did a great job of helping me buy my BMW. He went out of his way to spend extra time with me to ensure everything met my expectations. The GM of the dealership, Bob Fleishman, was also one of the best I've worked with as a consumer. I would highly recommend this dealership. -- D

jaredpaster

Jun 17, 2009

This was my first time purchasing a BMW. Rick was very patient and walked me through all of my options. He answered all of my questions and provided his own information without pressuring or rushing me to purchase. It did not take long after arriving at the dealership and test driving the car that we came to a reasonable deal and I leased my first BMW. I plan on continuing my relationship with this dealership and Rick for years to come.

sfarhood

Jun 8, 2009

We have visited BMW of Freehold a few times and consistently have been impressed with the quality of service, follow-up and one-on-one attention given each time. Our sales representative, Dick Ng, was especially helpful in getting us to narrow down our options and feel comfortable with our purchase of our first BMW. Prior to this purchase, we were considering a number of car brands. Our experience at the dealership not only allowed us to understand better what BMW offered but we also felt as though we were being given the upmost customer service and attention to serve our needs. We are extremely happy with our purchase and look forward to being a long-time customer to BMW of Freehold for years to come.

jeffandreg

Jun 6, 2009

Excellent customer service. Rick Levitt was friendly, responsive to my needs and knowledgeable about the BMW product. The delivery of my new BMW went smoothly and the demonstration of all the features on my vehicle was thorough and easy to understand. I highly recommend rick Levitt and BMW of Freehold.

nelchu

Jun 6, 2009

I've worked with several CAs on multiple BMWs, and none has exhibited the level of professionalism and respect that Rick has shown to me. I was on the fence about getting another BMW this time around, but after many test drives over the course of several months, I was sold on the new Z4. Every time I visited the dealership or emailed Rick, he was always happy to discuss the newest car or the best deals available. This was the best experience I have ever had when it came to buying a car, and I will certainly be going through Rick at BMW of Freehold the next time around.

Teddyrux

Jun 5, 2009

Absolutely the best car buying experience in my 40 years of autos. I always got straight answers, there always was time to run some more numbers and explain them, and I got to test drive anything I wanted. Best of all was the deal itself - trading in 2 cars for one new 328i convertible. My salesman John McBride stayed with me through two months of helping make up my mind on exactly which car was right for me. Once I decided, it was a 4 hour turn around prep of the car and everything was just as it should be, clean and working right.

cbs1

Jun 3, 2009

In September of 07 I was in the market for a new car. After months of research I finally found one that appealed to me and it was t BMW of Freehold. After a number of conversations and some haggling over the phone I was determined to see thae car in person. My wife and I took the long drive from Maryland to Freehold, NJ with the intention to buy if the price was right. What started off a little rocky turned into a pleasant experience. In fact, if it weren't for John Bell taking the time to show us the car and test drive we wouldn't not have made the purchase. He was very professional and accomodating, despite my consistent attempt to haggle. I highly recommend to anyone visiting that dealership to request John Bell if they are looking to interact with a knowledgable and patient salesperson.

burna

Jun 2, 2009

John Bell leased me my 2007 BMW 650i convertible and he was a pleasure to work with. i've been back to Freehold BMW for regular service and the service guys are really ontop of it all too. I would tell anyone to ask for John Bell when looking to buy or lease a BMW. Joe B.

falconbr

Jun 2, 2009

Eight years ago, I walked into BMW of Freehold with a 1 1/2 year old child and my wife. John Bell came right over and asked if he could help. He gave us all his time and attention. He answered all our questions and when it came time to take a test drive, he insisted on taking my child's car seat out of our old car and placing it in the BMW 325xi we were about to test drive. He wanted us to have to complete feeling of what it would be like to have that car.John and the BMW of Freehold staff have always been cordial and completely professional when dealing with me and my family. I now own 2 other BMWs (my wife's X5 and the 335i hardtop convertible - LOVE IT!). Every time I go to BMW of Freehold, John makes sure he drops by to see how things are going both with the car and with my family! I completely recommend dealing with John and BMW of Freehold. I believe in this so much, I had my mother purchase her 545 there as well!

ktetlack1

Jun 2, 2009

Peter was great. Not pushy at all, very friendly and knowledgeable of the differences between the different models. I would highly reccomend him to any one i know interested in ourchasing a BMW. I have purchased sevearl cars over the years and this has been by the far the best experience. As well as the quickest. No sitting around waiting, going back and forth. It was also the best price out of a few different BMW dealers I went to.

nguyeba

May 5, 2009

All I have to say is WOW!I was in the service dept. on Sat. looking for a simple part to replace in my car. Giovanni and Kang went far and beyond to help me. They asked me if I needed any questions answered regarding this part. And as a matter of fact I did. He got Kang, a seasoned technician in their service department and had me pull up my vehicle so that they can show me to how to properly install the part to avoid damage to my vehicle. They also pointed out things that I can do to prevent future costly repairs. And they did this 5 minutes prior to closing which made them late for their own obligations. They made sure I was FIRST priority and I surely felt that way. I have been jaded over at Open Road BMW and had lost confidence in BMW's dealerships. I felt that because my car was now out of warranty that all BMW dealerships just wanted my money and didn't care anymore about me as a customer unless I was driving home in a new car. FREEHOLD BMW turned this around in 15 minutes. I also see that Freehold takes the time to read customer testimonials and respond to them. Freehold is ranked among the top 100 BMW dealerships on e46fanatics.com and bimmerfest.com. You deserve it. Thanks again!

SharonS

Mar 30, 2009

We had an exceptional experience at BMW of Freehold. Richard and Dori were just outstanding. They were very helpful, knowledgeable, professional, courteous, welcoming, friendly and polite. They were instrumental in our buying a BMW, if it weren't for them we probably would have purchased a different brand of car as we were deciding between two. They listened to our needs and were willing to work with our budget to find the perfect match.I highly recommend buying from them and plan to buy from them again in the future.

ojodeazul

Mar 14, 2009

My entire experience with this dealership was excellent. I had visited a few other dealerships in the area (Cirle, Open Road) and everyone here treated me with exceptional respect and care. I truly appreciated everything. This is a quality dealership and I will definitely be back soon to buy another vehicle..Thank you everyone.

vgame64

Oct 20, 2008

BMW of Freehold is a great place to go if you are looking for a good price in the Central NJ/Jersey Shore area. (As anyone who lives around here would understand, most upscale dealers around here are pretty bad when it comes to negotiating down the price) I have now purchased two vehicles from them this year.My suggestion would be to go in with the price you want and the car you want; once an adviser initiates communication with you, you should have an idea of whether or not they will be able to meet your expectations within a few minutes.BMW of Freehold does everything in their power to help you, but I would suggest buyer to get everything right the first time with regards to additional warranties and coverages as these are provided by a third party and modifying them can become troublesome. The dealership has a great atmosphere and it comes through clearly that the customer's happiness is their number one interest.Awesome people: John McBride is a friendly, honest, helpful, and overall great salesman. The people that introduce you to your car are nice as well along with all the salesmen and service/parts guys I have met.Finance Debbie...she is friendly and worked hard to get our refund back from Safeguard on a GAP insurance modification.So in summary, I would say go to BMW of Freehold if you are looking for a good deal on a great car and expect the best possible customer service!(My few negative experience comments have been removed as they have all been resolved. With regards to my father leaving a positive survey for Heather, he gave her the score before the negative incident.)

kdocke

Aug 24, 2008

The overall experience at BMW of Freehold was fantastic. The sales associate, manager and financial specialists were all personal and professional. The quality of the vehicles I looked at was impressive. Finally, the price quoted for my trade in and new vehicle was unbeatable.

sandklev

Aug 17, 2008

Dick Ng was super!Because of my lack of available time because of work, I asked my daughter to go to the dealership and ask for information for returning our lease and purchasing a new vehicle. Dick treated her with respect, explained to her several options and they scheduled a meeting with me the following Saturday.I'd like to point out that she visited several different dealerships that day, leaving one in tears...Dick was very patient with us as he explained all of our options with regard to the model type of BMW and purchasing/lease options ....I am happy to say we are now proud owners of a 328XI BMW!I would also like to say that the Manager of the used car unit and Heather in finance were also a pleasure to work with. Thanks you Dick!

avaal

Jul 31, 2008

The salesman was very helpful. He gave us all the time we needed and did not rush us. He was very informative. The dealership had many cars to choose from and we took a couple of cars out for a ride to see which one was to our liking. I would recommend him to my friends.

Levinsohn

Jul 11, 2008

This is a dealership that makes you feel like family....What a great experience and what a car. Cudo's to Michael Chang .....We were looking for a specific car. First time we met michael the dealership did not have what we wanted....Three weeks later he remembered to call when the right car arrived and we made the purchase the same day. We had visited four other dealers.... none of them called. We couldn't review this without mentioning Deborah Aragona who made finance process the easiest I have ever been though. Thank you all for making us part of your family. You are now part of ours and we will shop no where else.Ed & Linda Levinsohn