Used Cars for Sale at BMW of Honolulu in Honolulu, HI

4 Runner lover

Nov 2, 2013

Customer service was average, but I had gotten pre-approved for the financial side of things and I had told the sales person that I wanted to schedule an appointment to see the car and then purchase it. I got approved on a Friday and on Saturday night I got a text from my sales person saying the he is sorry and that another sales person sold the car. I was UPSET. So close but yet so far.......

Matt R.

Oct 21, 2013

I recently purchased a pre-owned X5... Everyone was professional, courteous, and didn't pressure me to buy. Ken, Isaac, Dan, and Tim were all very helpful and made the transaction easy! Thank you!

Jack

Oct 12, 2013

11OCT2013 I meet with Mikhail A. Fomenko for a pre-ownned Honda Accord LX at BMW of Honolulu, this guy helped me with pretty much everything, very nice services although I did not purchase the vehicle at the end but he showed me that this dealership is awesome, I hope we could close the deal in future,.

J.Patrick

Jul 26, 2013

Near perfect buying experience. Unsatisfactory service. Bought a new 2012 BMW...In the shop 7 times in 6 months. Have stopped taking it in altogether and will sell it. Have received better customer service from less expensive brands. All lip service, no real service.

BMW808

Jun 14, 2013

BMW of Honolulu is a nice enough dealership as far as friendliness goes and everyone greets you and treats you nice. However their actual service was really poor. My experience pertains to service of my car.+ They worked on my car fairly quickly to find the problem, called promptly (first day car was at shop, I had no appointment and had my car towed in as it broke down) and advised parts not in stock and should arrive in 3 or 4 days.- No follow up, I had to call 5 days later only to be told that the parts came in after 3 days but they "forgot" to work on it. + Lots of apologies. Promised to have car worked on as soon as possible.- That soon as possible wouldn't be until the 8th day as it was heading into a Sun + holiday on Monday.- No apologies when picking up car for delay of 4-5 days. Almost like it never happened.- Price on invoice lists $760 dollars labor- there is no breakdown of hourly labor fee. No breakdown of how much time was spent on each job. Diagnosis of problem / change fuel filter / change fuel pump. A search online shows labor to install a fuel pump shouldn't be more than 1 hour even for a DIY person. - Invoice states that I approved at $1500 estimate on initial notification of problem. That did not happen.+Car was nicely cleaned inside and out.- Discovered following day that rear seat cushion was not put back correctly. Instead it was just lying there without being secured down.- Discovered shop rag left in engine bay a few days later while working on changing belts myself. Close to radiator fan which could have caused big trouble if it managed to get stuck.So in summary I would prefer never to return to this place again but I probably will have to since they are the only BMW dealership on the island.

skibri89

May 15, 2012

Buying a car doesn't get any easier or more pleasant than this. We were in the market for a used 3 series, and we were never pressured to upgrade to something we couldn't afford. Rob Doyle was our sales advisor, and he went out of his way on a number of occasions to help us find the right car, including calling us the day that one came in. There was no pressure at any point in the process, and even at the last minute when a couple of flaws were found in the car, they honored the repair without trying to renegotiate the price. Even buying a pre-owned car, we were treated with the utmost respect. Great experience from top to bottom.

bcsemperfi

Mar 21, 2012

Me and my wife just purchased a used car from BMW of Honolulu 3 months ago. They were great when we were there looking for a car but the moment we steped off of the lot we recieved extremely poor treatment from that day on. I still have not recieved my registration for the vehicle and everytime i call (8 times not) all I ever get is the runaround about they dont know what is wrong and they will get back to me. They never do. Forget about the fact that they said they would find the spare key for me I know that is never coming. Beware this dealership they have extremly poor customer relations.

dougs706

Jan 5, 2012

Went to this dealership shopping for a new 5 series on 8/1/09. I was approached by Dan Mau, gave him my budget, and he took me to the computer to look up their inventory that matched the budget. We discussed the features and colors of the vehicles that matched, and within 20 or 30 minutes they had the car off the shelf, prepped and ready to drive. Not once did he ever pressure me into getting the car (unlike many dealerships), the car sold itself. He explained most of the features of the car, as it was my first BMW purchase. The purchasing process was extremely well organized, efficient, and I didn't feel like I was getting ripped off at all. Whatever commission that Dan received, he deserved every penny. Extremely likeable and pleasant to work with. I've had my car serviced a couple times in the few years I've owned it, and while the service is pleasant, the prices are still pretty high. I understand that's just a part of working with a BMW dealership, but they're still high. They say they'll do it the "right way" but I know many shops that are familiar with BMWs that will do servicing the exact same way for a fraction of the cost. However, I do like working with this dealership, because it is truly an immaculate building and very well maintained. They'll normally quote a few hours for an oil change/service, but it's usually done in about an hour. Granted, this is the only BMW dealership on the island, but it's well worth the visit.

Bimmer

Dec 30, 2011

Terrible service. I'm not sure why they have you make an appointment because I brought my car in at 8am sat around in the lobby for 3 hours, went to check on the status of my car and they still have not even looked at it. I would not recommend this dealership to anyone. Unfortunately for those with warranties this is the only BMW dealer on island. If your warranty is up though, I would definitely find a shop that specializes in foreign cars rather than coming here.

Ticked Off BMW Owner

Dec 23, 2011

I've never had anything negative to say about BMW of Honolulu until yesterday when I picked my car up following a visit for basic servicing. When I picked my car up, I noticed what I initially thought was bird droppings on the right rear bumper. As I walked closer, I noticed the car had been hit. When I talked to my service rep (who I really enjoy dealing with everytime I go there) he said he was sure what happened. He went to get the manager on duty and came back with a diagram telling me that my car was turned in this way. Really?! Although I explained to them several times that I did not turn the vehicle this way, they insisted that I did. So, I had them call the police...of course the police couldn't really do anything, because there had not been a crime committed. They went to get the gentlemen that checked the vehicle in, and he came out and joined right in with the others, claiming that the vehicle was turned in this way. I asked my wife if a walk around had been done. She told me specifically that a walk around was not conducted with her (all the times before when she dropped the car off, a walk around was accomplished and the minor scrapes and nicks were annotated). I am not complaining about this dealership because I don't like their service, but I'm very disappointed in the fact that a loyal customer would just basically be called a liar, without even looking into the possibility of error on their behalf. I'm sure there are some surveillance tapes on-hand that may show what happened, but they never even offered. I don't have any hard feelings towards them, I just want them to take responsibility for what happened to my car while in their possession.

Blade

Nov 13, 2011

I did not buy my car from the dealer. I bought directly from BMW and had the car shipped to the dealer. Still, the people at the dealership were most courteous. I was given a full demonstration of the cars attributes and a full tank of gas.

Drive Fast

Nov 8, 2011

I have been in the market for over a year for a certifieod pre-owned BMW. I was unsure if i wanted a sedan, sportscar or SUV. I met Doug Hoag at the BMW Hounolulu dealership during one of my weekend forays. What inspired me to work with him and BMW Honolulu was his willingness to show me every vehichle i was interested in without pressuring me to buy. Doug spent over one year working with me, patiently presenting new inventory as it came available. Knowing that i travel quite often Doug would be sure to email and or call me to update me per my request. When i was ready to purchase i again contacted Doug. I had been away on business but in true form he kept me abreast of new inventory and even highlighted specific vehichles to review and drive upon my return. Doug, if you have not had the pleasure to meet him, loves to drive. His true enthusiasm for BMW as well as his earnest efforts to pace me in the right car for my needs made it an easy decision to purchase my 2008 X5. I love my certified BMW and more importantly I love the service that was provided to me by not only Doug, but the entire team. I cannot say enough that it was the best experience I have ever had purchasing an auto. If you are in the market for a new or used BMW i would strongly encourage you to contact Doug Hoag and see how much fun it can be find your ultimate driving machine.

Frances

Oct 22, 2011

I called to have a Safety Inspection ONLY. The service rep said-"you are coming due for an oil change, brake fluid change..." I cut him off there. Told him I only want a Safety Inspection right now. His response was to go to a service station near me. Some BMW service--they won't do anything for their customers unless they get every bit of money they can.---disappointed!

CDAVIS

Oct 9, 2011

I HAVE BOUGHT 4 CARS FROM THEM SINCE 2006. HOWARD IS THE MAN IF YOU WANT THE MOST HONEST NON PRESSURING SALES PERSON AT THE DEALERSHIP.

CSCSCSCSCSCS

Sep 20, 2011

WORST SERVICE EXPERIENCE EVER! BUY A MERCEDES FROM FLETCHER...THE BMW SALES AND SERVICE ARE THE WORST!

Irritated BMW owner

Aug 16, 2011

I give this dealership very poor in customer service. You do not give your customer enough value. I have made a few complaints about the service I received from this place, and have not had any response at all. Unfortunately this is the only dealer in Oahu Hawaii, so I have no choice but to deal with unacceptable service from this dealership. Very disappointed.

No nickname

Jul 21, 2011

The process was streamlined and fast. Less than 24 hours after completing the online application through Cars.com, I received correspondence for Dan Mau of BMW of Honolulu. He gather information, I sent supporting documents online and scheduled an appointment for the vehicle chosen. All terms I requested were agreed to and the deal was closed in minutes. I received the vehicle the same day and after some minor vehicle registration delays from the DMV, the deal finalized. Great facilities, mainenance was fast and professional and follow-up was personal and cordial. I really appreciate their business and if I weren't moving from Hawaii I would buy again from them. I am a MOPAR guy and own a Dodge Ram and a Chrysler, this is my second foreign car purchase but it is for my wife. I can do everything online through the BMW North America website such as schedule maintenance (even use the car itself to schedule), order accesories and full account information at one spot. I couldn't do this with the other vehicles so I like that aspect.

Digi69

Jul 19, 2011

Worked with Ken Kramer, he provided me excellent service. Never applied any pressure, the vehicle sold itself. Just had a hard time deciding which one to purchase. Excellent experiance.

timbot80

Jul 6, 2011

This is my 3rd BMW so I have a pretty good understanding how other BMW dealerships treat clients. On 12/17/10 I traded in my 2005 X5 for a brand new 2011 3 series. It is now July 6, 2011 and my 2005 X5 that i traded in has been resold and is still currently registered under my name. I called the dealership and informed them that I'm still receiving a bill from DMV for the registration for my X5, and the advise that i get from the sales manager is to just ignore the bill from DMV.

gerditdavinci

Feb 7, 2011

I've had two negative experiences at BMW Honolulu. I had vibration in my front end while braking and brought it by to the service department. I was awakened with an astounding $1700 estimate to repair, but were uncertain that this would take care of the vibration. They claim to have attached a "listening device" to one of the strut towers to "hear" where the noise was coming from. The next day, fully disgusted with their methods, I called a BMW mechanic. It was the front control arm bushings. A common maintenance item on 3 series past 60k miles. My guy charged me $252, including parts for two OEM bushings and labor. Shame on Will, Vernon, Bill, and the very polite crew of service writers that frequently "hose" over their prey and even bragged to me that they always exceed their sales targets set by Shelley Eurocars. This is done through skillful deception, use of fear tactics, and constant upselling. The second event was an alignment. The first beef is that Kanaan refused to honor a lower estimate to check the alignment and insisted that this estimate had expired. Next, Will explains that whether all four or only one wheel is out of alignment, the cost is about $380. Wow. Did it even need alignment? Will assured me that the computer would record the camber settings and it would give a printout of the numbers. Upon paying my bill, he had conveniently forgotten the printout that was the whole basis of the need to align. Shameful! The somewhat honest technician let me under the car and he found I had a minor valve cover gasket leak. Will's estimate was $1400. My mechanic did the grommet and gasket replacement for $290, out the door cost.

manualsonly

Dec 8, 2010

After suffering through several horrible experiences at this dealership, including once waiting almost two hours to get my car after I got a phone call telling me it was ready (they were "in a meeting" and no one could come out to give me my car back?!?!), being promised a loaner, then was told I couldn't have one when I dropped my car off; car returned dirty after being dropped off clean; car returned with a scratch and small dent in the door... you'd think this was enough. But the last straw came when, during one appointment, they called to tell me my car seat motor was broken and they wanted permission to order a new one. (It was working when I dropped the car off.) I told them no, just put my seat back where it was; I'm the only driver and don't need to move my seat. A year later, someone else looked at the seat. Guess what? THE FUSE HAD BEEN REMOVED. He replaced the fuse and the seat was fine. Not only are they incompetent and couldn't care less about their customers, they are completely dishonest. I just had a BMW brought in from the mainland because I refuse to give them my business.

pierrejchan

Sep 28, 2009

At first would not provide loaner and is not willing to take care of the customer even if the vehicle was under warranty. Then later notified me that they had found one and gave me a loaner. It took some reasoning but dont think that it should be that way. If you pay good money for a car and it breaks down during warranty,there should be compensation for the customer no matter what, no if's and's or but's. Only asking for another car to drive and customer should not be forced to go and rent one at the customers expense if there are no loaners available. we are lucky this time that they came across an available loaner.

josephi

Aug 6, 2008

I have used this dealer's service department many times over the years I have owned my 330i. They are VERY expensive. Most of the work I have had done was done properly, but again, I had to pay through the nose for it. $273 for oil service? Jeez. All they do is change the oil and filter, and the cabin filter, and check a few other things, most of which I can do myself. I have had window regulators replaced, and found my window tint scratched up after they completed the job. They quoted me nearly $1000 to replace the pads and discs for just my rear brakes. I had it done for $440 at an independent shop. I will not be using this service department again any time soon.

NoBMW

Jun 14, 2007

I have had several bad experiences with their service department. I had reported a problem it I had to return four times, until the noise that I heard got so loud that they could finally diagnose the problem which was a loose nut in my rear suspension that the stated that they had torn apart while attempting to determine the problem. On another occasion, I took my car in for another problem, which they charged me $1,400, but did not correct the problem. On another occassion, my daughter took my car in, for which I had an appointment, and even after she informed them twice that she had an appointment, the ignored her and assisted two different male customers who had later appointments. My daughter is not a young school girl but an attorney.Both of my children enjoyed my BMW, and were BMW converts, but not any more. One is an attorney and the other an engineer. They have lost three future customers. If a new dealership were to open I might consider a BMW again, but for now I am happy with my Mercedes.

Ckatsu

Oct 21, 2006

I was treated well by the sales staff. I was not dressed up at all, in fact I was on the way to the beach when I decided to stop in and check out the new 04 530i. Took about 3 hours to test drive, choose a car, trade in my old ride and drive off the lot.Went back a few months ago to look at the 06 750i. same salesman, test drove, liked it, choose one, traded in another ride, and drove off again this time in less than 2 hours.The service people thus far have been nice and accomodating except when it comes to getting a loaner. Overall I'd say that I'm a satisfied customer.

bmw3

Nov 23, 2003

I love the car but the dealer's service dept sucks big time. I spent an hour and a half waiting for my car after a service appointment only to be told that they lost my key and had to give me a loaner. I went back and bought a used car from them that they sold to me with an expired state safety inspection. While I was there waiting for my car to be done, someone else was complaining about the same thing. I have been waiting eight months for touch-up paint. Fianlly told 'em to forget it and I ordered through paintscratch.com. The folks are nice, just incompetant and too small a department for the number of cars they sell. Upper mgmt obviously cares very little about this end of the business because they are the only BMW dealership in town/state.