Used Cars for Sale at BMW of Montgomery in Montgomery, AL

S Chudzinski

Dec 29, 2015

Excellent, prompt service was provided. Took the time to explore all options so I could make the best choice.

J. Dinger

Dec 21, 2015

Great folks to deal with. Customer service is number one from the time you start looking through the servicing. Always there to help. Never have had bad expierence. Sales associates are friendly and very knowledgeable

Brian james

Dec 19, 2015

Very happy with my client advisors Robert Rego and Troy Hendricks. Robert was great throughout the entire internet buying process and Troy was exceptional in showing us the vehicle and how to operate the features. Couldn't be happier .

P. Manyweather

Dec 19, 2015

Robert made my buying experience absolutely painless. From picking me up at the airport and thoroughly explaining all of the car features. I would highly recommend Robert and the staff at BMW of Montgomery in the future.

Najee J

Dec 19, 2015

I had a great experience here at BMW of Montgomery. The salemen and management were great, and I enjoyed every second that I spent with them. I was referred to them by a friend, and I would definitely refer them to a friend of mines.

SAb

Dec 18, 2015

Robert is the ultimate in customer service excellence. Having owned over 25 cars and ordered the majority of those, I can definitely say that if you are looking for Diamond Class treatment, that Robert is the only person you should be working with. His understanding of customers needs and his proactive approach to communication and focus on details is unmatched. One of the best buying experiences I have ever experienced. SAB

E. M.

Dec 17, 2015

Great experience, great people! I will recommend Robert and BMW of Montgomery to anyone who wanted a recommendation.

Shelli

Dec 15, 2015

Robert Rego was a great client advisor , took good care of my husband and I , Troy the genius explained every detail of the car and Mick our finance guy spent a lot of time explaining all the protection options. Thanks Jason for giving us the luggage , shirts and caps because of the delay in finance.

Alexandra

Nov 30, 2015

I recently purchased a 2015 BMW 328i silver msport from Daniel Thornton. I had my heart set on a 2015 BMW 328i silver msport and he did not give up me until he found what I was looking for. Not only did he find the car I wanted, but it came fully loaded with everything. He was all about making sure I was 100 percent satisfied and I'm very grateful to him for his professionalism. Daniel is very kind, extremely knowledgeable, patient, great attitude, and the best car salesman I have ever dealt with. If you are looking for an honest and very professional salesman go see him today. He's amazing and will get you what you want at a great price.

Reb

Nov 30, 2015

I purchased my first CPO BMW from BMW of Montgomery and traded in my beloved VW TDI. My wife drove it for a couple of days and informed me that I could have her new Hyundai, she'd always wanted a BMW. Um, yeah...me too! So, I had to return to BMW of Montgomery and trade the Hyundai to get yet another CPO BMW. Love both of our certified pre-owned BMW's! They're just like new without the high price tag. Let someone else take that hit on new car depreciation!

Andrew R

Nov 21, 2015

A most enjoyable experience. The salesman even picked me up from my house fifty miles away.

Timothy P

Nov 13, 2015

Purchased a 2011 X5 , Robert treated my father and I like family. He even got us new rubber mats !!!

Glen D.

Nov 13, 2015

Saw the Mercedes we wanted on-line , called dealership and spoke to Robert Rego who described the vehicle perfectly. Drove to Montgomery , test drove and purchased without one single problem . Robert even pu it on the lift so I could inspect the undercarriage . Great , Great , Great service .

L Pope

Nov 7, 2015

Great experience at BMW of Montgomery. I recommend Donald (DJ) to anyone shopping for a vehicle.

Francesca

Nov 6, 2015

I recently leased a BMW 320i from BMW of Montgomery. My salesperson, Don Buchanan thoroughly explained the process and made my first leasing experience amazing! He also found a car for my daughter and she couldn't be more pleased! He and the staff of BMW of Montgomery are always courteous and friendly. They all go above and beyond to ensure top quality customer service. I will definitely be back!

Kendell McKnight

Nov 5, 2015

Friendly service and extremely professional. Thanks Donald Taylor. Guys go visit him.

Mae

Oct 28, 2015

I've bought several cars from Don Buchanan and couldn't be more pleased with the way I'm treated at BMW of Montgomery. Best buying experience ever, thanks everybody.

Deborah Hodges

Oct 20, 2015

I drove over 200 miles to purchase another BMW X 5 From Don Buchanan at BMW of Montgomery. The second purchase was just as exceptional as the first. Everyone at BMW of Montgomery is professional and friendly. I recommend Don to anyone who is wanting to make a car stress free purchase!

Dr. LaShawnda Alexander

Oct 8, 2015

BMW of Montgomery was awesome. They explained all options and gave me top dollar on my trade. Daniel Thornton my sales associate was great from start to finish

Mark

Oct 7, 2015

We came in just to look and I felt so comfortable we started talking price. We noticed a couple of minor issues on the car and they fixed them on the spot. Even a small chip in windshield. On the test drive the salesman helped me check gadgets while I concentrated on how it drove. Very happy and comfortable at the end of the deal and they continued to try to make us happy even after the paperwork was done. Professional bunch.

Karmen C.

Sep 26, 2015

My salesman Mr. Rego made the buying experience easy and helped me get just what I was looking for and more. Felt no pressure or rush to buy, he made sure I knew all I needed to know about the vehicle. I can't thank him enough for all he did for me.

Jerry from Alexander City

Sep 25, 2015

Overall an easy transaction and good experience. Robert Rego is very professional and nice. I would highly recommend him and BMW of Montgomery.

ShakiraSJ

Sep 15, 2015

Mr. Robert Rego was an excellent salesman. He really helped me get the truck I wanted.

Satisfied Customer

Sep 4, 2015

I went to the BMW Dealership and was greeted as soon as I got out of the car. The staff there was very professional and they were able to answer all of the questions that I asked in regards to the vehicle that I was interested in. My experience there was awesome and I would recommend anyone that is looking for a vehicle to visit BMW Of Montgomery. Thanks again to Troy, Robert, and Donald for your assistance and hard work!

Stephanie

Sep 4, 2015

Don Buchanan made purchasing my new car a real pleasure. I would have made crucial mistakes without his help when ordering my car. He is friendly, professional and knowledgeable. I will not hesitate to call Don when I need a vehicle in the future.

MLong

Sep 4, 2015

I experienced a hassle free and pleasant purchasing experience because of Don Buchanan. Don is extremely professional and knowledgeable. He made me aware of available options I had not considered, showing me how to get the most for my money, how to get the most of my warranty/extended warranty options, etc. I did have to wait a few weeks for him to find my CPO at the price I was comfortable with and I have been thrilled with his selection. Usually the thought of a car purchase is daunting and dreaded but my purchase experience was far from it. I will continue to do business with BMW of Montgomery and especially with Don Buchanan. I would not hesitate recommending him to anyone. Thanks Don!!

WPriceII

Aug 28, 2015

Drove 200 miles to pick up car. Everything from the test drive to the financing has been a great experience. Robert Rego goes above and beyond. Highly recommend.

Kit

Aug 24, 2015

the service was wonderful. staff were friendly and informative. I was provided with the complete history of the car and given a comprehensive test drive as well as a tour of the minor flaws. I have complete confidence in the integrity of the sales staff and would buy again from them.

SEMoore8033

Aug 23, 2015

Went into dealership for an oil change, when time came to pay, I was missing the multipoint inspection print out. Since dealership will not give me a service history on the car, I look to the multipoint inspection print out for service information. I was told that the color printer was broken, and had been broken for 2 to 3 months. I requested print out in black and white and via email, but was told they only print them in color( sounds like BS to me). How is it that you sale high end pricey cars, but cant repair a color printer???

Ann I

Aug 1, 2015

Don and Robert are amazing!! They made everything so easy!

JoMobile

Jul 29, 2015

Robert was very helpful and really educated us on the vehicle. There service was excellent and I would recommend BMW of Montgomery to anyone looking for a new or used car.

Amber C

Jul 28, 2015

Donald Taylor provided excellent customer service! He was very thorough explaining the buying process. Will definitely recommend!

Mallory

Jul 23, 2015

Donald Taylor recently assisted me in purchasing my new X1 and I couldn't be happier. His overall knowledge on the vehicle inventory along with his outstanding customer service made my car buying process very manageable. If you're looking to buy a new car, his friendly and caring attitude won't disappoint you! He exceeded my expectations and I hope Donald does the same for you.

Jade

Jul 14, 2015

The service was good! Missy and Robert were excellent!! They treat you good and get you what you need. Definitely worth the drive!

D. Baker

Jul 14, 2015

I previously bought a vehicle from Donald Taylor and the experience was phenomenal. Also, when I had an issue Danny also took good care of me. I recommend this dealership BMW of Montgomery to anyone in the market for a car.

Ms. Mckinneyj

Jul 13, 2015

Donald Taylor was very experienced and knowledgeable, excellent customer service skills. Process was smooth and relaxing and I would recommend him to anyone who's in the market for a vehicle.

Angela R.

Jul 11, 2015

Robert, DJ And Mick were extremely professional and knowledgeable about the care. They made this car buying experience really enjoyable and relaxing. I highly recommend you consider purchasing your next vehicle at BMW of Montgomery.

Out of state

Jul 8, 2015

We were very pleased with the price of our vehicle and the trade in price. We dealt with Robert, and he was friendly and helpful, especially courteous to my elderly mother. Couldn't be happier!!

LaShunda Walker

Jul 7, 2015

I would like to thank Mr. Robert Rego on finding my daughter the perfect car. She is very very satisfied with her new ride. Thank you Robert for working day and night countless hours finding this car. Your customer service is awesome and I would definetly recommend u to my family and friends. Thanks for all of your help and when I'm ready to purchase another like new vehicle I will for sure look u up. Once, again thank u so very much....Your customer service was superior!

Jessie Lewis

Jul 6, 2015

Robert Rego He was a great helper and communicator. He helped a lot with the financing. He Is a good client advisor , I I will recommend him to plenty of customers. Robert your the best! :) Thanks A Lot!

Tracy Shaw Ii

Jul 3, 2015

This was the best auto buying experience I have ever had , Robert Rego went above and beyond on the complete purchase beginning to end .

Tallahassee guy

Jun 26, 2015

Had car serviced and they were fast, efficient, and friendly. This is why I always drive a BMW

Chris

May 29, 2015

Great experience. Robert and Donald did a great job. They were honest, informative, and incredibly helpful. After working out a deal Missy in finance was helpful and great as well. I will definitely make my future purchases with these folks!

CB

May 28, 2015

Worked with Robert and Donald to purchase new 3 series. They were efficient, honest, and fast. This was by far the best car buying experience I have ever had and on top of that I got a good deal. I definitely will be back for my next purchase. Thank you for everything!

Jim

May 17, 2015

Shaun was so easy to work with. He was so patient with us and helped us find just what we were looking for.

Sean Sharpton

Apr 16, 2015

Like many people, I dread the car buying experience. Not here. Missy Hubbard and Robert Rego took the time to listen and hear our specific needs. They let us guide the process, while they assisted. They never pushed us in a direction we didn't want to go, never pressured us. It was the most pleasant, hassle free car buying experience I have ever had. I would not hesitate to recommend BMW of Montgomery to my friends, especially Missy and Robert.

Kenneth L

Mar 17, 2015

I recently purchased a used BMW Z4 from BMW of Montgomery. My internet sales advisor was Robert Rego. Robert took his time with me answering all my questions through endless emails and phone calls as I was an out-of-state buyer (from Massachusetts) buying the car sight unseen. Their financial department also did a great job sending me all the paperwork for a very smooth transaction. When it came time for delivery Robert drove the car over 160 miles from Montgomery AL to Atlanta GA so I can shorten my flight time (I hopped on a short direct flight from BDL to ATL) as well as shorten my long drive back to MA (~1000 miles). Great services like this are a rarity nowadays. In the end I got an excellent car at a great price from a wonderful sales advisor. I highly recommend anyone looking for an used (or new) BMW to contact Robert at BMW of Montgomery.

Chris B

Mar 11, 2015

Very friendly fast service. I was very pleasantly suprised by the helpful staff. I will definately be back for all my service needs!

Jessica

Jan 18, 2015

Had a wonderful experience at this dealership. I didn't expect to be treated so well because I was there to purchase a used KIA Sorento they had on their lot and I figured they would be indifferent and short with me because I was not buying a BMW. However, Robert Rego not only helped me but he took his time and was very patient and helpful. At no point did he make me feel undervalued because I was not getting a BMW. He was awesome! Great customer service, knowledgable, attentive, and willing to bend over backwards to make sure I left happy. Thanks Robert!

Carl and Shana Johnson

Nov 21, 2014

Each experience has been great. Shaun McCall made sure that all our needs were taken care of from being to end. If you want the personal attention when you visit BMW of Montgomery, Shaun McCall is the one to see. We have purchased 4 cars from BMW of Montgomery.

Ron Sr

Nov 14, 2014

Terrible dealership, NO GLUE how to handle a customer. SORRY GUYS

Tameka Allen-Nix

Oct 6, 2014

REBECCA is always professional,friendly, cheerful. She is always happy. And she has a great attitude! She knows my name and greets me when I come in to BMW. Thanks, TNix

crazybusman

Jun 4, 2014

I had been interested in a BMW for many years but was hesitant due to not having a dealership in my home town.I contacted BMW of Montgomery through an internet interest form. Robert Rego contacted me promptly the next business day and from thenon an excellent experience. Robert never had the hard sell tactics, he was very professional, knew his product and went overboard to answerany questions I had with different models, options, etc. He was very prompt in retuning my calls and the entire staff went out of their wayto make you feel welcome. I have bought many vehicles over the past 35 + years and this was by far the most pleasant!!!BMW of Montgomery, you have a true asset with Robert Rego.

wilsonhu

May 17, 2014

I have been a customer of BMW in Montgomery, Alabama for 7 years. During that time I have observed Ms. Chumley's manner ant attitude towards visitors to the show room and her manner over the phone. Her telephone technique is outstanding. She greats all visitors in a professional and caring manner. Often, I have observed, she is the first contact many visitors have with the dealership and I am sure that her performance leads to the overall success of this dealership.If outstanding employee awards are available, she definitely deserves one.

CECELIA11

May 1, 2014

MS CHUMLEY WAS VERY FRIENDLY, COURTEOUS AND HELPFUL. WHEN MY HUSBAND AND I CAME IN TO YOUR DEALERSHIP SHE HAD A FRIENDLY SMILE AND GAVE US DIRECTIONS TO ROBERTO REGO YOUR SALESMAN. WE HAD TO RETURN FOR SOME PAPER WORK AND SHE MADE US FEEL AT HOME. SHE IS AN EXCELLENT RECEPTIONIST. I HAVE PUT MY EMAIL PASSWORD IN 3 DIFFERENT TIMES AND IT STILL SAYS IT IS NOT CORRECT . I have also selected the brand of car we purchased 5 times

J.R. Ewing

Mar 13, 2014

Brought my brand-new 2014 BMW in for some simple servicing. They had to replace a part, and by doing so, they messed up several pieces of trim, fabric in my car, and left dirt stains inside my new vehicle. A simple one day servicing turned into a weeks worth of loss of use of my car, inconvenience, and my car being returned to me in less than as new condition. Quite simply, don't buy a car from them, don't have your car serviced there. Next time, I'll drive to Birmingham or Atlanta and hopefully do better!

lelsberr

Feb 7, 2014

Friendly, comfortable environment while you wait to have your car serviced. I would recommend this place of business to anyone for their quality services. But please be willing to spend the 'BMW' service price tag!

buyer14

Jan 10, 2014

Rebecca Chumley is always so pleasant and professional. Her greeting on the phone is upbeat and happy. My calls are always sent to the right department or person.

karstenu14

Nov 13, 2013

I have a 2005 X 3 that needed significant repair. Luke advised me judiciously and expedited my visit. Rebecca enthusiastically gave me valuable information on a number of matters and was most helpful. I would state you are fortunate to have two employees who provide service in its true meaning.

ademite

Nov 13, 2013

I was visited BMW of Montgomery on 11/13/13 for a vehicle checkup. I always appreciate a warm welcome from Rebecca Chumley the receptionist and the excellent service provided by the service department.

Jbrown7403

Jun 27, 2013

Wayne and Mick were very helpful with the purchase of my 2011 BMW. everything was easy, even when purchasing from out of state. Very easy!!

lord57

Jun 24, 2013

This was the best car buying experience I have ever had. I was in a bind needing to purchase a mini van but I lived 70 miles away and was not able to spend too much time away from home because my wife was only days away from giving birth. Mike, Danny and Mick went out of their way to conduct as much business over the phone as possible so I could get in and out quickly. I was concerned about buying a vehicle I hadn't seen in person but these guys did not let me down. The van had all I asked for an more, not to mention it was in perfect condition! My hat is off to everyone at BMW of Montgomery. They are friendly, professional and I wish I could do business with them weekly. I would highly recommend them to anyone looking to purchase any make, model, new or used vehicle. Kudos to Mike, Danny and Mick for a job well done!

bossdaddy1

May 3, 2013

As always, my service experience is outstanding. The site location excells in customer service, whether its sales or service. This location should be the model that your organization can utilize as "best practices" for customer service. The level of "welcomeness" starts with a phone call and the friently and postiveness that just comes through the phone by Ms Rebecca Chumley. This feeling of warmth and wanting to "take care of you" is clearly demonstrated by Luke, service advisor, Adam, service manager, and John, general manager. This one of a few business establishments where I truely feel welcome and want to "do business" with. If this is your customer service model throiughtout your organization, then its no wounder that your company is at the "top of its game." By all means keep up the outstanding service.

nurseangie34

Apr 30, 2013

I took my car in for service and received excellent service. Marcus is so friendly and helpful. Some people would try and take advantage of a woman bringing in her car for service but not here. Thanks Marcus! :)

Marysgraves

Apr 26, 2013

I gave this rating because Marcus was very professional , friendly, and competent . I'd recommend Marcus to anyone. The whole dealership was friendly and helpful.

cynthiamims3

Apr 23, 2013

I brought my 2012 528i to the service department today to have the iDrive and/or computer checked. The chime on the door locking feature stopped working. I had to bring it in before my appointment time because my husband was dropping me off at my office. Marcus took my key and said he would handle everything so I could go on to work. I spoke with Marcus around 2:30 this afternoon and my car was fixed and ready for pick up. He arranged for Renee to pick me up at my office and she was waiting for me at the front door when I came out of the building! When I got to the dealership I went to the service department and retrieved my key and paperwork. Marcus was with another customer but he had already given me the details of the problem on my car and how they repaired it; however, when I was walking to my car, he came out to speak to me and as I reached the rear of my car, I noticed a scratch on the bumper that I did not believe was there when I dropped it off earlier this morning. Marcus looked at it, said he would take care of it, drove it around to one of the technicians, and was back in less than 10 minutes!! NO scratch! It was magic! I was so thankful. He always does everything he can to make us happy, no matter what the problem is. This is the 3rd BMW we have purchased from this dealership in the past 6 years and would not think of going anywhere else for a BMW!

ksimpson508

Apr 23, 2013

Anytime I have a question or problem with my BMW, Marcus Flournpy has always been extremely helpful. He makes my experience as hassel free as possible. I can always count on him to get me a loaner car when needed, stay in contact with me while my car is being serviced, and make sure I get the best deal possible.

jamessleezer

Apr 18, 2013

Took my 3 Series in for a recall repair and normal maintenance service today and as usual the service was top notch. Marcus Flournoy took care of everything so efficiently I was in and out in no time. Marcus really knows what he's doing and certainly understands the value of providing fast, efficient and friendly service.

morganraen

Apr 16, 2013

I would not have recommended this dealership to anyone until this morning.....my BMW had a recall on it....which I knew already there was a problem.....power electrical surges....this is the first time I have ever walked out of there and told Marcus, Luke and Renee that I feel like I have been treated like royalty...now Miss Lucy is purring like a kitten and ready to roarrrrrr down the highway:) and all at no charge!! Joan Brinsfield

klou321

Apr 8, 2013

I have dealt with BMW of Montgomery for the last three years. From sales to service I have never had any complaints. Whether routine maintenance or unforeseen repairs, I have always received top notch service. My service advisor is Marcus Flournoy. He is professional and knowledgeable. He expalins what will be done, informs you of estimated cost, keeps you updated if you are waiting on-site and makes sure your vehicle receives the quality work expected with a BMW. As I have waited during some of my service visits, I am always struck by how friendly all the staff are. They take the time to speak to you, ask how you are enjoying your vehicle and in general make you feel welcome at BMW of Montgomery. Would highly recommend this dealership.

crhowell

Apr 5, 2013

Factory recall. Dealing with Marcus Flournoy is always a pleasure. Attentive, polite, courteous, and professional. I'll be a BMW customer as long as Marcus is there to provide the service.

Rachel61

Mar 21, 2013

This is the 2nd BMW I've purchased from this dealer, as always it has been a great experience and there is nothing like owning a BMW and there is not a better dealership to purchase from than BMW of Montgomery, Al. Every employee there treats you so special. There BMW's are priced reasonable for what you get. Once you own a BMW, you will not want anything else and once you visit this dealership you will not want to shop anywhere else for a car or BMW. Thank all of you at BMW of Montgomery for making this experience as special as always. Rachel Ellison

cmbrown

Mar 14, 2013

I would just like to say I'm glad that I decided to stop by BMW of Montgomery. I admit it was my husband that persuaded me to come here it was not in my plans. Don came right out to assist us when we arrived and helped me until the end,he made me feel as if we've met before. He was very informative about the vehicle,friendly,just very helpful. I also came in contact with John who also helped the process go smoother,great guy too! So you guys get this great rating because you deserve it. I recommend anyone to come see you guys...thanks so much for the great service.

Lindee

Mar 13, 2013

Very Friendly sales team, well informed about car. Took very good care of us. Went in to look and left with new suv. We would recommend them to anyone wanting a BMW.

kmccurty

Mar 12, 2013

I always have a pleasant when coming to BMW Montgomery. Very professional and outstanding service (Service Area). As with the Customer Service, Rebecca and Renee are always on time when it comes to attending to the customer "me or anyone else" (whether it is for coffee or coco, or Renee giving me a smile when I'm dropping off my car....or even needing a ride).Marcus and Adam have also been very good when it comes to being professional and knowledgeable about what is needed in regard to my care. I have no complaints.Also, Aquan was very helpful when I needed to transfer my iPhone (purchased new iPhone) contacts to my BMW iDrive.

briansmith87

Mar 10, 2013

My wife and I live in Mobile, Alabama and we were recently in Birmingham to see my wife's eye doctor. We had been looking at several dealerships for a BMW (not 100% sure if we wanted to buy yet, but just wanted to get the feel of them) and decided that we would stop at BMW of Montgomery on our way home to look at a car we had seen online. Being only 25 years old, the dealerships that we had stopped at earlier in the day did not really pay us much attention when we arrived. The sales reps at other dealerships looked down on us due to our age and figured that we were not serious buyers. We were growing more and more frustrated as the day went on until we decided to stop at BMW of Montgomery on our last stop before we headed back to Mobile. When we arrived at BMW of Montgomery, they were obviously very busy (Saturday afternoon), several other customers were talking to sales reps and were looking at other cars. We went over to the pre-owned section and started to look around. Not five minutes had passed and I saw Danny come walking out of the office and across the parking lot to greet us. Danny immediately introduced himself and apologized that all the sales reps were tied up with other customers, but he would be more than happy to answer any questions that we had. Danny is director of pre-owned sales and at most dealerships these managers tend to stay in their office, especially when they see a 25 year old looking at a BMW. But not Danny, he did not know my age and did not know if I had the money to buy the car today or not, but he didn't care. His goal was to treat me like I was a VIP and that is exactly what he did. We immediately started talking about the car I was looking at and his knowledge of BMWs immediately showed. I told Danny that I had one question about the car, "Can I drive it home today", without hesitation he said "absolutely". We grabbed the keys and jumped into the car for a test drive. After our test drive that included interstate driving we made our way into Danny's office. We immediately did not feel pressured but felt like we had known Danny for years. He wanted to know about us, wanted to engage in conversation not just about cars but wanted to get to know my wife and me on a personal level. I think we talked for 30 minutes before we even got down to talking about the car, which we enjoyed. Knowing this was a very big decision for us, he let us step out of his office and talk to each other in private (we did this 3 times). During this whole visit we felt completely comfortable. Every sales rep, employee, and manager, that saw us smiled and said "hey!". No one cared about our age, they just wanted us to feel welcome and make sure we had a true experience while we were at their dealership. I looked Danny in the eyes, with the peace and confidence you can only have when you feel you are purchasing a car from someone you truly trust, and told him I wanted to purchase the car today. We got down to the paper work, but not before Danny printed out the carfax report and all the maintenance records on the vehicle and went over everything with me. I know this is something I should have asked for beforehand but he caught my slip up and made sure that I had everything I truly needed to know about the car. Danny did not just jump into the sale as soon as I told him I wanted it, he continued to sell me on the car by explaining everything to me. Danny educated me on the process that was going to take place so I knew what to expect. As we started the sales process, Aquan walked in and introduced himself. Aquan, just like the rest of the guys had been extremely busy today. He did not let it show on his face that he had not taken a break for hours, and he did not let it show on his face that, I am sure, he was exhausted. He was the first sales rep to become available since we had arrived and immediately came to take over the sale from Danny since Danny, being the director, does not typically make sales and was extremely busy helping the other sales reps. Aquan was a very sharp guy, and very observant. My wife asked Danny if she could get a cup of coffee and immediately Aquan said "let me show you how to work the coffee maker it can be kind of tricky sometimes". He walked her over there and made her fresh cup of coffee. While they stepped out of the office Danny explained that Aquan would finish up our sale if that was alright with me. I had immediately liked Aquan also, so it was a smooth transition. We walked into Aquan's office and he went over everything Danny had already told us, just to make sure we understood. He wanted to make sure everything about our experience was perfect. Aquan did not assume anything, he explained thoroughly everything to us again. By this time it was already about 7:00 pm, Closing time. Not a single light was turned off, not a single door was locked in that dealership because we were still in there. I profusely apologized that we were keeping them so late and they just laughed and apologized that there were so many people ahead of us that the paper work was getting backed up! Aquan did not leave our side as we waited. Everything had been done except the final paperwork (which is finished up by the business manager,Mick Williams). Aquan could easily have said "It's Saturday night, nice to meet you guys. Mick will finish you up", but he didn't. Aquan stayed with us showed us some of the new BMWs they had recently got in. We started talking about cars, because I am big car guy. I enjoyed getting to know Aquan and he, like the rest of the crew there, did not make my wife feel left out either. We made our way into Mick's office around 8:00 pm. This is where we sign everything pay, and have the option for maintenance plans, tire protection, etc etc. Mick was supposed to be leaving to go out of town when he got off work. That did not matter to him, he gave us the same exact care and attention he would give to the first customer of the day. Just like Danny and Aquan, he did not skip over anything. He did not try to speed up the process because it was past closing time. I bought the protection plan....all of them! After we finished up it was 9:00 pm or probably later. I was exhausted, my wife was exhausted, and I am sure every single sales rep and manager that had been helping us was exhausted as well. We were ready to leave, but Aquan jumped into the passenger seat and said "I want to go over some stuff with you about your new car". My car had just come around from being detailed and filled with gas, even though it was spotless when we first got there and test drove it. I told Aquan that I had owned a BMW before and I was sure I could figure everything out. He didn't care, he was going to finish his job with a smile on his face and explain everything to me like he would every customer. He showed me stuff I did not know about on that car, which would have taken me some time to figure out. Every single person that had been helping us was STILL AT THE DEALERSHIP when we pulled out. Not a single person that had worked with us left because it was hours past closing time, or because they were tired. Everyone shook our hands as we walked out and congratulated us on our new BMW.I cannot thank these guys enough for all they did. It was truly a privileged to meet each and every one of them. My wife and I go to Birmingham frequently to visit her eye doctor and I know I will be stopping in Montgomery to visit these guys. Even if it is just to say hey, I feel like I have made new friends. I will without a doubt purchase another car from this dealership. I have complete and total confidence in these guys, I would let them sell a car to my mom and not feel like they were taking advantage of her. If you have read this entire review I sure hope it has been helpful. Let me first tell you guys that I have been in sales for years, and I am currently a Director of Sales for the company I work for. Don't read this and think that I just got played by a friendly salesperson because I can assure you that it is not the case. I am very used to salesmen and saleswomen and I can assure you, these guys were not the slimy car salesmen that you think of, or that you see in movies. These guys are truly genuine and made our car purchasing experience unforgettable! If you want to purchase a car, you can go to any dealership, if you want to purchase a quality car and experience the joy and excitement that can come with it I encourage you to visit BMW of Montgomery, you will not be disappointed. I do not work for, or know anyone that works for this company, and this was my first visit to BMW of Montgomery. Like I said before, I have worked in sales for years. I know that most people do not write reviews unless they are upset. I was so overwhelmed with the excellent customer service that I felt everyone should know. Please feel to contact me if you dont believe me, or even better.go check these guys out and let them prove everything that I have just said.

Moore362

Jul 23, 2012

Bought my X5 here in 2010, an plan to buy my next one the end of this year. Have had excellent service both times. They do not however provide a car during service which is a problem due to living near 100 miles away. Everything else is great.

N o n e

Feb 12, 2012

I could write a book about my experiences with this dealership but I won't. For the sake of brevity I think my "Review Title" sums it up pretty well. I wish this site had a "Very Very Poor" rating and the option to leave no stars - for even one star is far to good for this dealership. I made the horrible mistake of buying a car from them and I'm still paying for it. Anything and everything about this dealership is a nightmare. Sadly, there's not one positive thing I can say about them. Fortunately there are many other dealerships out there. Good luck.

elzorzal

Oct 31, 2011

After one month of paying for this car the dealership hasn't sent me a title.I've called them several times and all they give me is a run around.Since I've contacted the Alabama Attorney General and they are investigating the matter.

Letsingerjjj

Aug 24, 2011

The service reps were unwilling to provide updates as to why it took 2 days for simple oil change and minor recall fixes. They do not offer a loner car. NOT up to BMW standards. I will drive to Atlanta before going back there.

Rgilpin

Aug 6, 2011

BMW lied to me about my tire tread depth at lease termination. Dealer said depth was 3/32 and in fact depth was 5/32.