Used Cars for Sale at BMW of Sarasota in Sarasota, FL

ROBERT JENKINS

Apr 12, 2016

Carlos Munoz remains the most professional, competent and thoroughly helpful service advisor I have ever experienced in owning BMWs for over 40 years and multiple deakerships. Sarasota BMW has cared for my BMW for 5 years and I have ALWAYS been able to count on Carlos for truly exceptional service on time--everytime. Carlos serves BMW with uncommon integrity befitting honor. THANK YOU CARLOS. I SALUTE YOU!

glpastor

Apr 4, 2016

Professional,attentive,responsive and knowledgeable summarizes my experience with your dealership. Richard Liammari has a very easy,confident personality to work with and was a pleasure to have as my advisor.The entire team at BMW of Sarasota treated my wife and I with exceptional courtesy.BMW of Sarasota has seemingly assembled a all-star staff to service their clients.Congratulations on a job well done.

jpardee

Mar 31, 2016

the overale sales personel were very qualified and talented. they were eager to make my deal work for me.they also worked hard to acheive my goal that i had .the whole staff was very professional and highly reccommended.

Tanre13

Mar 30, 2016

They were very helpful and very nice. Richard Liammari helped me with everything I needed with purchasing my new car he made it very easy and quick

Jim Davis

Mar 16, 2016

Rich L. was the most pleasant, helpful salesman we ever purchased a car from during our 27 years of marriage. We've bought more than a dozen cars. He was understanding of our situation and worked hard to secure the best deal lickity split. Thanks Rick!!!! Jim & Julie

BMW2011

Mar 8, 2016

Everyone here was very professional and not pushy. We could either do the deal or not. They even gave us more than expected on our trade. Great place to buy a BMW.

kahunawahoo

Mar 2, 2016

Tried to negotiate a deal on a new SUV and after a few days reached an agreement. Went to pick up the car and as is standard operating procedure at this BMW dealer, we were told "we have some good news and some bad news". "Your car is all ready but the price is going to be $3000 higher due to expiring promotions", blah, blah, blah. This is the second time this had happened but since there was a new New Car Sales Manager in place I had hoped this practice had changed. Apparently it is a policy of the owners? The client advisor didn't even have the forethought to call us to let us know before we drove to the dealership. Steer clear of BMW of Sarasota. Scammers!

Lily

Feb 23, 2016

I absolutely love this dealership!!! The staff was beyond helpful and great. Everyone was super friendly and the environment was amazing!! Will, Pete, and Tammy were the best! They made it possible for me to walk out the dealership stress free and with a brand new set of keys for my new BMW! I'm so happy with the service I will never shop else where! You guys rock!

Still waiting

Feb 5, 2016

This 3rd service appointment scheduled at7:15 took over 3 hours to fix what wasn't completed at the previous appointment a month ago . That appointment took over 2 hours and as I left the dealership at closing the service engine light was on which is why I returned. The original appointment was to replace a part which needed to be ordered and check over the car. although the check engine light was on at the time I was told they didn't see that and rather than wait I. Chose to return when the part was in. I've never experienced such a level of disregard for time. I will never return nor would I ever recommend this dealership. I have owned l BMW's and in the past have had nothing but prompt, efficient service.

X1LADY

Feb 1, 2016

This is the way ALL!! ?? Buying Experiences should leave you feeling, PROUD and EXCITED OWNER,Why?Because you are placed with a group of PROFESSIONAL,EXPERIENCED AND HONEST TEAM FROM BEGINNING TO END.BUT!! ONLY AT BMW OF SARASOTA FLA.

Mr C.

Jan 7, 2016

I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me through what I would have do to get a key made. Ben got the key to me the next day. I highly recommend this dealership as they seem to go above and beyond.Brooke W. Christopher839 Isaac Shelby Circle EastFrankfort Ky. 40601

Mtm

Dec 23, 2015

We are going on our 8th BMW auto and the lease is about to expire. We used SRQ BMW for service since our move to the area with good results. Friends told us to buy new from Lakeland BMW since SRQ BMW was difficult to deal with. Using a reference from a neighbor, contacted NayColle Wright and left a message. Got a response 4 days later. She promised to follow up with information on cars available, contact information and options to lease or buy. 5 days later no call back. Another sales person called after my wife received a follow up survey from BMW USA on our experience with NayColle. Talked to another friend who tried to buy from SRQ BMW and has issues. I asked who he talked to and the response was NayColle Wright. We have started to look at Lexus and will be contacting Lakeland BMW for a quote. Don't waste your time with SRQ BMW for a new car, they must have too much business already. Very disappointed!

Dr. GG

Dec 17, 2015

My relationship with this dealership began almost 4 years ago, when I moved here from NYC. I arrived in my BMW and wanted to establish initial contact for regular service. I've just purchased my second vehicle two days ago and I am very pleased. More than being professional, these THREE team members and my service supervisor have ALWAYS been very supportive and patient with me. They are the BEST and this dealership is lucky to have them!

Vernan&Levon

Dec 5, 2015

We had the most pleasant experience with NayColle Wright, clients advisor, she gave us the most unimaginable test drive, her knowledge of the vehicle is exceptional. My husband came to inquire about a particular BMW, after that test drive,if he wasn't going to purchase the car I would have. That's how intrigued I had become, we came all the way from Wesley Chapel the traffic was awful she had a big smile on her face and a wonderful greeting. Brian and Tammy were amazing and helpful in every way possible, they assisted NayColle in providing us with the most outstanding car buying experience of our life. All this was done in about an hour from start to finish. This was phenomenal, BMW of Sarasota gave us the greatest customer service, it doesn't get any better than that, Job well done!

fourgoldens

Dec 1, 2015

The salesman Richard Liammari was awesome to deal with from start to finish. This was my daughter's first car purchase of her own and Richard was very professional and accommodating. There was no pressure in any way even when the car was slightly over her budget. The dealership worked with us to what was a totally fair purchase for the vehicle. The financial manager was the exact same way and I will look to this dealership when I am in the market for another car.

Campb2ka

Nov 1, 2015

My boyfriend and I came in last week initially to ask some questions and get a feel for what we wanted. Eddie was most accommodating and really helped me to feel safe and comfortable in our decision. My boyfriend bought from this dealership previously and wanted it to be our first choice and for once I'm glad I listened ;) We made our choice and two days later with Brian, Eddie, and Jesus' help we had made the deal we wanted and felt 100% comfortable with the process. We are very thankful for the help, time, and effort from the staff and will continue to use their services for years to come.

lct

Oct 26, 2015

I traded in my old vehicle for a pre-owned vehicle I initially found online. I started the transaction via phone, and was able to get the majority of the details worked out before ever having to travel to the dealer. Once I set up a time to go in person, they had my new car ready to test drive and all staff were friendly and professional. They worked with me on trade value and pricing, and I drove off in a clean pre-owned car. If you need a new vehicle, give Jeffrey Mendez a call.

Gunner

Sep 24, 2015

We went to their website and found a car we were very interested in. A gentleman called us and said he was internet supervisor. He asked us to fill out credit app to get approval before we made a 3+ hour trip to Sarasota. Approval was within minutes so we told him we would take it and head his way. After the phone call that it was sold, the used car manager called and apologized. He told to come on in and he would make it right. Needless to say, no go. He said he would pay for our hotel and meal, but again, nothing! Did however find a better deal and a dealership that did everything they said they would. Vista BMW sold us a certified 2011 with only 26k for less money, not a lot but a few hundred is nice.

Ragdollgirl1

Sep 18, 2015

Inquired about a used car. No one follows up. After several emails that went unanswered, I emailed the President of the dealership my experience and the email was returned "undeliverable" I then emailed the Pre-owned manager and one other staff member and all three emails came back as undeliverable. It should not be this difficult! I took the email addresses right off of their website. I am redirecting my car search elsewhere.

Beau

Sep 8, 2015

I just purchased a previously owned car at BMW of Sarasota last week. It was by far the best auto buying experience I have had in years. I spent half the time that I have on my last three or four cars from looking, negotiating and completing the deal. And, I just bought a car for my wife five months ago at another dealer because of the make. There was not a lot of back and forth haggling. I explained my reasoning, they explained theirs and mutually agreed. Most of the time it was more toward my benefit. I worked with John Webb, who is very personable and just a great guy to deal with.

greatefulnissanowner

Sep 4, 2015

Thank you so much to all the wonderful people who work there. Such friendly and helpful people. I'm so glad I had the pleasure to deal with everyone there. True professionals. Keep up the good work. Thank you

chefgordon

Aug 7, 2015

We are not your typical high end car dealership customer but it made no difference to anyone that we have dealt with. These guys are true professionals in a business where soooooooo many are not. We were in a tight situation as i sold my wife's car the day before and the deal i had worked out for her new vehicle fell thru. So now i need to find a good convertible with low miles but at a good price and that is exactly what i found at BMW of SRQ. With the exception of a few minor details, this car was in immaculate condition but i was told that anything that would be found wrong would be corrected immediately. We took the car home but found a somewhat more major issue and brought it back the next day. We received a call and were told that this issue could not just be fixed to their satisfaction so they made the choice to replace the entire set of components (at a cost of several thousand dollars). This took their deal and absolutely killed any of their numbers but that made no difference. When they could have easily done and ok job and just given me the car back and said see ya', they chose to lose money to stand behind their word. One word......Honor. This is the rare experience of Honor and standing behind your word in a world that easily dismisses such things. Would i recommend BMW of Sarasota, ABSOLUTELY !!!! Will i buy my next car from BMW of Sarasota...... Darn right, and the next and the next.

Fordboost13

Jun 29, 2015

By far the best and easiest car buying experience I've ever had. Robert Real was our salesmen and was straightforward, knowledgeable and attentive. Highly recommend! Purchased a used truck that was competitively priced and very clean. Buying Process was quick and easy. Thank you to Robert Real and Mike Savage for a great experience.

Nick941

Jun 4, 2015

We Recently Were in the market for an X3 and also an X5. We came into the Dealership and had some troubles with another Client Advisor, But then heard Ms. Naycolle Wright next to us. We knew we wanted here to be are client advisor, set up an appointment to see her and was instantly sold. She is an amazing Client advisor and she knows everything about the BMW Brand. If you deal With BMW of Sarasota, See Naycolle. You will be very pleased, She explained the Performance Center Delivery Program which we choose to do an was an amazing experience to go on the track and see what there cars can do. An Amazing Experience.

happy rider

May 12, 2015

I recently purchased a new 2 series BMW from this dealership. It was a pleasant buying experience from test ride to pickup. It all started with NayColle Wright, client advisor, through the pickup of the vehicle. She knew the product very well. Had all the answers to my questions and never put pressure on the customer for the sale. You just knew that you would purchase the auto from her.Other folks involved in this sale were Emilio Torres, sales mgr. and Jasmine Ingram, technology expert for all that goes on in the vehicle.

bigjack

Mar 18, 2015

My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her her unique customer skills kept my attention. I already knew the car that I wanted, but she went through all of her resources and found the car within a very short period of time. Amazing to say the least.

happydriver

Mar 18, 2015

Recently purchased a 2015 428i gran couple for my wife. After getting over the best auto purchase experience ever I decided to trade in my vehicle and lease a 2015 228i convertible. What prompted me to make two deals in 5 weeks were first of all the quality of the vehicles and the deals arranged. Naturally that would not have happened without the expertise of the dealerships representatives. Our salesperson Naycolle was outstanding. Product specialist Jasmine knows more about their products than the service people. Sales managers Emilio and Pete (the position I have found to be predictably offensive historically) were the professionals one would expect from such a dealership. I cannot imagine how anyone could have a negative buying here unless they themselves were the cause.

hpowders

Feb 27, 2015

After not being able to reach a satisfactory deal on a new 2015 228i Coupe with this dealership, Emilio Torres, General Sales Manager for BMW of Sarasota reached out to me a few days later and we agreed to a very fair deal for that car. Mr. Torres was calm, patient and compassionate of my situation.It was a pleasure buying a car from BMW of Sarasota and in particular, Mr. Emilio Torres. I was treated very well.Recommended!!

stua1

Feb 9, 2015

I bought our car off a lease. I agreed on a price with a salesman, and he added some charges at the last minute, which almost scuttled the deal. The manager stepped in and apologized, and ultimately accepted the earlier agreed price. He changed us to a different salesman, who was great, and really aimed to please. Transaction and vehicle certification went very smoothly, and I would shop there again.

tonygatts

Feb 4, 2015

I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable.

Yukon79

Jan 3, 2015

We have purchased a vehicle from Mike Hughes in the past. When I called Mike to let him know we were in the market for a new car, he and Richard Liammari started researching to find the best vehicle for us. When my wife and I arrived the next day, we were very happy to see that they were very respectful of our time, and did a great job narrowing it down to several vehicles that would be the best fit for us. Because of their research, we found a great vehicle quickly, Richard introduced us to the Business Manager, Brian Wacnik. Brian did everything possible to take the stress out of financing this vehicle, and went above and beyond to make sure we would be happy with this purchase. While we were there, several of the members of the dealership introduced themselves to us, and welcomed us to the dealership. Mike, Rich and Brian made us feel as if we were a part of the team, and made this a great experience. The team at this dealership did not pressure us, and made the whole process stress free.

Gringo871

Nov 25, 2014

I purchased a pre-owned BMW 328xi and was most impressed by the professionalism of the sales and financial staff. They made the purchase go very smoothly. They were most efficient in their explanation of the various workings of the automobile. I would not hesitate to highly recommend them.

SusanMarks

Nov 4, 2014

Ruslan Grinchenko and the rest of the team did an excellent job of getting us into the perfect vehicle for us. We appreciate everyone's hard work and we will definitely refer friends and family to your dealership. They worked hard to get a low interest rate and a payment we could afford. GREAT JOB TEAM!Susan Marks & Alan Taggart

Steve

Oct 28, 2014

2nd purchase from BMW of Sarasota, easy going and no hassles. Fair and reasonable. I will use them again given the opportunity.

CPW

Oct 25, 2014

I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never received a call unless I initiated contact, and even then it took multiple calls. Every time I did talk to Derek there was another " repair" recommended that was $400. After the battery replacement and new tire, enough was enough. They had the car for two days.... And the bill was over $1500. Two days, $1500, and not a single phone call I did not initiate. I had asked them to program the car garage door opener since I had been unable to do so. When I got the bill, there was a charge for $150 for this - that Derek said he wrote off because he "wanted to work with me on the price" for all the unexpected work. Good thing - because when I got home it did not work. I too had been thinking of buying a new car and considering a BMW. No way after that experience.

surferpro

Oct 1, 2014

My wife and I were out looking for a car for our son, we stopped at many other dealerships and were very dissapointed at the way the others wanted to play games. We stopped at BMW of Sarasota used cars and found a nice little Honda Civic. Micheal Hughes and Ruslan Grinchenko made this sale go so smooth. I would brag about this dealership!

Kimberly Archuleta

Sep 30, 2014

I appreciated all whol participated in the process. I was very happy I drove to Sarasota. I'm just sad they're not in Tampa!! They are such a great team to work with!

Stuart Clifford

Sep 24, 2014

I own an i3 Tera w/ REx, which I purchased from BMW of Peabody, MA. We came down for vacation and I looked up BMW of Sarasota. I met w/ John & explained that I owned an i3 up north and was wondering if they'd let me take a car to a Cars & Coffee event down the street at Beckham's on the Trail on S Tamiami. I met w/ Dan Davis, the CA and he let me pick the car & options I wanted in the i3 loaner, he was very accommodating!The guys over at Cars & Coffee were very interested in the i3... don't think I sold anyone on buying one, but I got a few of them thinking about how cool they are!

larry reldan

Sep 22, 2014

We drove in to look at this car, from 40 miles away, and it was exactly what we were looking for..... We made the deal and drove off . They gave us a very fair price for the Lexus Hybrid we traded. A couple of items were missing from the purchased car, that should have been there, that the original owner never turned in. We got in touch with Michael Hughes, the pre-owned manager and he was an angel from heaven. He got us all that we needed, quickly, and was going to deliver the items to our house. We chose to drive back to Sarasota from Clearwater, sooner, and he promptly had the items installed, an even topped the tank for our trip. I am going to upgrade my minivan next, and will go back to them, but want Michael Hughes involved in every step. Thank you Michael, for all you did to make it a VERY pleasant experience!

botchy

Sep 14, 2014

Best car buying experience EVER. No sales shuffle. Top notch professionals every step of the process. Good people doing a good job selling good cars. A pleasure to do business with!

Dkduryea

Sep 14, 2014

My husband and I worked with Mike Hughes & Ruslan Grinchenko, they were very accommodating, friendly and professional, and had great customer service skills...everything went smooth. would definitely do business again with them and would recommend them to friends and family.

Crazy save

Sep 5, 2014

I was looking for the new m235I. My saleswoman NayColle Wright who was also involved in my previous purchase of an m3 I purchased took me out for a very cool test ride that made me want to purchase the vehicle. Ms wright was very professional in securing me the M235I we road tested She followed up after the sale and was a pleasure to work with. Now I guess I'll see how quick she can get me a new I 8. Hats off to NayColle I'll be waiting to hear about the I 8 availability!!!!!

Jen1975

Aug 29, 2014

I had a great experience with my vehicle purchase. Emilio Torres did an exceptional job making me part if the BMW family. Another representative dan davis was thorough in the buying process and made it easy to do business with. I highly recommend this dealership to all looking to have too xxxxx service with honest representatives.

jjryan6

Aug 21, 2014

Our salesman, Eddie Cintron, gave us a great description of the accessories available to us with the BMW X3 we wanted. He also showed us a loaner vehicle that was loaded with extras that was discounted. We chose the loaner because of the great deal. The manager, Michael Hughes, also gave us a fair trade value on the X5 we traded in. The finance manager, Brian Wancik, was patient and funny in his explanation of the ancillary products. My wife and I felt comfortable with the whole process.

Lizaldo Ramon

Aug 8, 2014

First off ..... amazing!! We have had awful experiences with car dealerships for the last 2 months and this place did the job great. Treatment was amazing. Them understanding our situation was amazing. Making things work for us in any way they could. They did an amazing job with everything. Smooth. The car was perfect condition. They were an open book about everything. We appreciate them very much. My wife is pregnant and they made it a point to make sure and take care of everything and not put stress on us at all. Considerate towards everything. This place is the real deal. I live in Tampa and if this place has this service all the time I don't mind the travel just to deal with them again. Our salesman was Ruslan Grinchenko, best sales person I have ever dealt with. This guy has a lot of potential in his field, young and he seems like he will be very successful in this industry. Great job with everything. Not one bad thing to say!

enattiel

Aug 8, 2014

I recently made a purchase of a 528I. Mr. Michael Hughes was the Sales Manager that I spoke with first. From the time the process started to the end he made it the best experience ever for a "newbie" to the BMW experience. His team was so courteous, professional and attentive to all my questions and concerns. Ms. Jasmine Ingram is beyond a "genius advisor" and Client Advisor..Ms. Ingram assisted me thru the entire process. Mr Ruslan Grinchenko as Client Advisor continued the processor and Mr. Randall Maurer Pre-Owned Sales Director personally talked with my mom and I to assure the experience was great. By the time we spoke with the Finance Director Mr. Humbert Cazaubon I couldn't believe how easy the financial process was. We got a great deal and were treated literally like "royalty". As a woman, I have never "ever" enjoyed going into a dealership. This experience has completely changed my mind. The President, Mr. Victor Young even greeted us on our pick-up day. The dealership and it's staff make you feel appreciated, important and welcome you to BMW "'ownership". I can't wait to "upgrade"!!

okum

Jul 27, 2014

During the process of purchasing my car, I was in contact with my salesman, Jeffrey Mendez, Michael Hughes, Sales manager and, Brian Wacnik, Business Manager. I would like to commend all three of these gentleman for their outstanding performance in helping me obtain my vehicle. Each one was invaluable to me for assisting me in each phase of my purchasing process.

chobartc

Jun 22, 2014

After attempt to purchase certified preowned BMW 550 fell through, this dealership was so accommodating on new BMW 550. The used car sales manager Michael Hughes was instrumental making my wife and I very happy customers. Also client advisor Russell Lee was extremely helpful. We will be back in the future!

jemal1212

Jun 14, 2014

In 2010 I purchase a 2008 BMW at the FT myers BMW as a result of the unprofessional treatment I recieved from Sarasota BMW.However, this time around i was treated as a fair customer and as a result I purchased a 535xi (2011) thanks to John , Client advisor.Michael Sales Manager , and Tammy Business Manager.I will pass this on to others who are interested in buying BMW's a satisfied Customer Sherry Felicien

just_james

May 11, 2014

They walked me and my mother through a certified pre-owned purchase or her and were fantastic. They were fair, honest, and up front with everything. I live in another state and would rather come back here and buy a car compared to dealing with the dealerships where I live.

Marciamann

May 6, 2014

My salesman was excellent.. Stayed late to show me the car and bent over backwards to make the deal go through. All salespeople should be like him. Manager (Michael Hughes) has a great personality and was very personable and helpful. Overall experience was pleasurable. I have purchased several new and used vehicles and other than Venice nissan all the others do not compare to this dealership. Thanks for the experience.

tderamo

Apr 23, 2014

Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions about the I Drive or other complicated systems, don't hesitate to make an appointment with Lisa.

n3srj

Apr 22, 2014

I must say this is a one of a kind dealership. Without going into long drawn out description let me say that Michael is the kind of manager that would risk life and limb on a very busy 6 lane road just to make sure that you taken care of!Richard although not risking life and limb also is to be credited with going the extra mile as well with getting me a badly needed key for the car i purchased.Both of these guys are what a car buying experience should be all about. They truely went above and beyound in my eyes! Thank You

vmelfi

Apr 14, 2014

I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota.Kyle Taber, Service Manager and Dean Harris Service Advisor always go above and beyond the call of duty.I have been a BMW owner now for over 12 years and in 2 different states. Recent dealings with Kyle and his team at BMW Sarasota have been outstanding. They are knowledgeable, thorough, honest and always accommodating, making an otherwise dreaded process (taking car for service) a pleasurable experience.

teamgoldin

Apr 3, 2014

I started out with the New car division with Jack. He took the time to educate me and let me know about the different vehicles I might like based on my needs. He allowed me to test drive and answered all my questions and followed up with me. He was very professional. My husband and I decided to go with a newer pre-owned vehicle. We had found a BMW X5 at another dealer and went in spur of the moment one night just to compare a 7 Series with the other X5 and thought we would be out of there in 10 minutes. We ended up finding an even better pre-owned X5 and Rich helped us out. He was patient and professional. He understood our situation. He listened to our questions, got us in a 7 Series and showed us the pre-owned X5. We left and ate dinner and decided to go back and make an offer. At that point Mike got involved. He was helpful and did his best to come to a price but we could not quite come to a price we both liked so we went home and slept on it. The next day I went in and we came to a great price agreement and I traded in my other car. It was a win-win. We got a car we love that looks brand new and they sold a car. I felt we were educated, treated fairly and without any pressure from my initial contact with Jack to Rich and Mike. I would definitely recommend BMW of Sarasota! They have perfected the art of service and making a customer feel special. In fact...we needed a car for our kids and we went back and bought a great pre-owned Jeep for them the next day!

erikainga

Mar 31, 2014

Mr Eddie Cintron has an excellent customer service. He help me with my purchase of a X3 BMW, he showed to me all the cars that could interested me and help me to close the deal with extra upgrades.

kenzo334455

Mar 18, 2014

The sales staff is knowledgeable, straightforward and fair. I would single out for particular praise Lisa, who is on staff solely to help customers utilize the cars' advanced technology. She's enthusiastic and patient--a great resource and a delight to work with.

ken2222

Mar 14, 2014

Upon arrival we explained to Phillip the type of vehicle that my wife was looking for. After looking at two vehicles we decided to negotiate on a used Porsche on the lot.With some friendly negotiation between Phillip & Michael his manager and us we arrived at an acceptable price and purchased the car.We felt we were treated well by both Phillip and Michael and would not hesitate to give this dealership our business in the future.

TammyKey

Mar 14, 2014

I went in to just look at the Lexus IS250 I saw on the internet, and possibly test drive it. Robert and Michael both e-mailed me the day before, and Robert had called me to let me know I could come test drive it. John was the first one out there to see if I wanted to take it for a test drive. This was the first time I had gone to a dealership to look at a car, so I didn't know what to expect but everyone was really friendly and not too pushy. My expectations for getting a loan were not that high, but Tammy worked her magic, and I was able to drive my new car home!

rutherford21

Mar 13, 2014

I flew from Perry Hall, Maryland to do business with BMW of Sarasota. I stopped in the dealership on a Sunday afternoon and met Rich Liammari. He was very welling to answer all my questions, even after I informed him that I was going to Fort Lauderdale to see another vehicle. There was no pressure dealing with the staff at the dealership. I furnished the dealership with all my information before I left on the Sunday afternoon. The next time I spoke with Rich is when I contacted him. I flew back to Sarasota BMW to purchase the vehicle that I had inquired about. I was greeted by the sales manager Michael Hughes as soon as I arrived at the dealership. Both of these gentlemen treated me great the entire time I was at the dealership, that can also be said for the staff as well. I drove the vehicle from Sarasota, Florida to Baltimore, Maryland the next day. I will have you know that I received phone calls from both of them checking on my well being during my trip and to make sure the vehicle was performing to my expectations. I thanked them for checking in on me and I informed them that I was extremely satisfied with the vehicle that I purchased. I purchased a 2008 BMW 650i, great car!

Beamer7

Mar 12, 2014

We had just started to look for a car because our lease was due to expire in May, 2014. We hadn't anticipated finding a car, we were beginning our search. From the time we parked our car, we were greeted by a salesman who lead us to the Pre-owned Dept. MichaelHughes greeted us and introduced us to Jeffrey Mendez. They couldn't have been more accomodating. Jeffrey had a list of all availablepre-owned vehicles and explained how this BMW obtains these cars. We were planning on checking with other dealerships but they convinced us that this particular BMW was an amazing opportunity. It was in excellent condition minus scratches and some small dents, low mileage and overall nice vehicle. WE had a very positive experience. We didn't feel like we needed to look anymore!!!

fargue

Mar 9, 2014

BMW of Sarasota,I live in New Port Richey, which is about 1 1/2 from your dealership. I found the vehicle that we were looking for online and made contact with Michael Hughes, your Sales Manager. Michael worked with me for about a week or two negoitating the details of our deal via phone, text, and emails. During this time, Michael did everything he could to work with me and offer me the best deal possible. It was a pleasure working with Michael during this time. On March 8th, my wife and I drove the 1 1/2 hour drive to review and test drive the vehicle, and possible purchase. Upon arrival, we were greated by Ruslan Grinchenko. Ruslan quickly assisted us, so we were testing drive the vehicle in minutes, as well as quickly started the process to have our trade in evaluated. Once we returned from test driving the vehicle, we sat down with Michael and communicated the price we needed to be at. Michael worked with "Caz" to obtain the best financing options as well as reduced the price to get me where I needed to be.After that, we sat down with "Caz" to finalize the paperwork. Caz is was informative, and made the process extremely smooth and painless. Absolute pleasure. Unfortunately, we arrived at the dealership late on Saturday, which forced Michael, Caz, and Ruslan to stay after hours to assist my wife and I with our purchase. Even with that, we never felt rushed, which was extremely nice.As we were exiting the dealership, my wife realized we left our Sunpass. It was late and mostly everyone had left. Fortunately, "Caz" was still working, and quickly began to assist us. He drove to back parking lot to check if vehicle was open, and then contact Ruslan about this issue. Ruslan drove back to dealership to assit us in obtaining the Sunpass. We obtain the pass and went on are way.Working with Michael Hughes, Ruslan Grinchenko, and "Caz" was great. All three of them made this experience a great one.BMW of Sarasota, you have a top notch team.Thank you,Frank and Alyson Argue727-267-4727

TlwSarasota

Mar 6, 2014

Contacted BMW of Sarasota by phone re an advertised used Bentley I first saw on Cars.com. Asked if they were willing to work out a trade deal of some sort re our Ferrari 1998 550M. Andrew Spada was my initial contact and he said he would call back with an answer. He did not. I called back and left a message a few days later. No response. I sent an email via Cars.com and got a call from Darrin Chrissman. He said he would be interested to show the Bentley and have a look at our Ferrari for possible trade-in. He said the Bentley was 'out for service' but would return in a day or two and I'd be contacted. No contact or follow-up of any kind. The next week I called and was connected once again to Mr. Spada who said the Bentley was still 'out for service' but would be back in 'a couple of days' and he'd be in touch. Nothing happened. I feel I am chasing some sort of rainbow and have now stopped. If I ever wanted a BMW I certainly would not buy it from these people -- and have thoroughly lost interest in their Bentley since they obviously wish to chase me away. Good riddance to poor experience. This dealer's approach to customer service is mystifying..

bthomasey33

Mar 5, 2014

I went to this dealership just to look at a BMW 328d that I had seen on autotrader, however I live in St. Augustine and was in the area for work. The past couple of days I had visited many other dealerships ie; Tom Bush in Jax, Fields in Daytona and Orlando. Tom Bush was not a good experience however Fields was a good one overall. When I arrived at BMW of Sarasota, Eric welcomed me in a very friendly non threatening fashion!! I explained to him what I was looking for and what my intentions were. We were going to trade an SRX in for a 328d and had been looking for some time now. He showed me some options and I found one that fit what we were looking for. Without hesitation, he and his manager took the VIN of the car we wanted to trade and provide me a handsome value on the trade, worked with me on the price of the car we wanted and threw in some extras that they did not have to do. With all that being said I had my wife met me in Orlando and we headed down to Sarasota where they had us in and out in no time at all. Eric made sure I was getting what I was asking for and he came through with everything!! We ended up finishing the entire deal around 9pm and he was there every step of the way with the utmost customer service. I would recommend anyone who visits BMW of Sarasota to ask for Eric Bosak and his manager Michael Hughes if you want to have an awesome experience buying a car!!!! Top notch!!

jbktucker

Mar 4, 2014

Mike was an amazing person to work with on buying a car. He was friendly and really went out of his way to help us get the car and payments we were looking to stay within. He really showed he cared about us as a family while caring for his dealership. Even giving our family gifts after purchasing the car. :)I would suggest for anyone to go see Mike when looking for a new or used vechile. The expereince of buying the vechile was fun and pleasureable rather then my previous expereince where I felt as I was haggling to buy the car.Russ was great too...he was eager to please. Especially with allowing us to drive four cars before we made the final decision. I loved how he lived up to his promises and showed he appreciated the business.

jrain76

Feb 27, 2014

My overall experience with BMW of Sarasota, both Sales & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sure I had all pertinent coverage for my best interest down the road, to my Service Advisor, Greg Jones, who caters to me, and treats me like a lifetime friend anytime I come in for a car wash, or oil change, etc., and finally to the Owner, Victor Young, who is the epitome of class, and this is reflected throughout his dealership and staff. Jason Rainone

KESC52

Feb 22, 2014

Eric was fantastic in finding me just what I wanted-a good pre-owned vehicle, convertible, for going to the beach and running around town. After keeping a diligent eye open for almost a month he found what I wanted-clean, maintained both inside and out-front to back-ground to top, fun, a vehicle he "would have his Mother drive"....the price was good and believe me I have shopped around. There was an insurance issue (I am from out of state) these were NOT my or the Dealerships issues-I had most of the BMW Team sitting with me during this entire ordeal until this issue were ironed out-these guys were great making sure I was VERY well taken care of; professional, polite, gracious, comfortable and apologetic- when they didn't have to be! Overall fantastic experience-I am now the proud owner of my beach convertible!

ccrn500

Feb 18, 2014

Purchasing a car can be stressful. The folks at BMW have the right people and attitude. From the minute I entered I was greeted by friendly people who could not help me more in a non pressure way. I felt as I was among friends. It made the process seamless, I purchased the most amazing car in no time. Michael, the sales manager and Russ our associate were exceptional. I will recommend this agency as they treat people as people not numbers.

delgadobeamer

Feb 18, 2014

From the moment we walked in we were greeted with a friendly smile from Eddie.. We did not feel pressured into buying a particular vehicle. Eddie showed us the different options and was extremely patient answering our questions with a wealth of information. Both Michael and Humbert took their time explaining to us the different options with the financing of the vehicle. They both made us feel at ease during the entire process.Unlike other dealers we had visited before, the staff at BMW seemed to really enjoy working with each other. We were very impressed at how Eddie spent a lot of time explaining the different gadgets and functions of the vehicle. In over 40 years of buying and owning different cars this is the first time such a detailed explanation was given to me. Excellent customer service. We went a little bit above what we wanted to spend but I know it was worthy. An overall pleasant buying experience.Sincerely,Armando and Daysi Delgado

volsbimmer

Feb 18, 2014

BMW of Sarasota has provided the best experience possible in buying a new car. I have purchased many cars over the years from different manufacturers and dealerships, and have to say that none of them have compared to BMW of Sarasota. I just purchased my 4th car from BMW of Sarasota, so I'm sure that says enough!

karisn

Feb 10, 2014

Upon our arrival at the dealership Michael greeted my wife and I with a big smile and was extremely courteous. When I mentioned our names he immediately acknowledged why we made the visit to the dealership. You see, the night prior I had completed an online request for an appraised value on my vehicle and explained which vehicle we were interested in. Somehow, he was able to quickly acknowledge our purpose for the visit. Michael and Richard took us to the vehicle, which was parked up front and clean. The car sold itself and we were there to get a good, fair deal. Throughout the process Michael and Rich understood our needs and financial commitment we were willing to make. Ultimately I believe each party got a fair deal and we could not be happier with our purchase. As far as car shopping goes, it was a great experience from start to finish and I would recommend BMW of Sarasota for the service we received from Michael. He was a pleasure to work with.

Mhfinc

Feb 10, 2014

Eric the salesman was very familiar with their inventory that was in my price range and was extremely helpful in demonstrating the operation of the vehicle and answered all our questions. Michael the sales manager was very pleasant and easy to negotiate with as agreement was reached as to pricing. Caz the financial services director was very professional and answered all of our questions. We have been BMW of Sarasota customers for many years both as purchasers of new and used cars and have had all our BMWs serviced there with good results due to Highly trained specialists and service department employees who are knowledgeable and courteous.

rdoppenheimer

Feb 8, 2014

Dan was extremely a friendly, knowledgeable, and no pressure salesman. He was very happy to custom configure my X3 rather than sell me one off of the lot.He also suggested the Spartanburg SC BMW Performance Center delivery, which I did take advantage of. I highly recommend this, and it was the highlight of my BMW purchasing experience.

MarkAttar

Feb 4, 2014

My wife and I visited this Dealership just to look for a car to buy once my daughter (17 years old) got her license. We met with Michael Hughes and end up buying two BMWs. One for me and one for my daughter. Better still when we came back for some over looked service item, Michael took the time to introduce as to the service personal and did not leave us until we were completely satisfied. Now I am considering buying BMW to my wife.This is what I consider a Good Sales PersonMark Attar, M. Eng. P. Eng. Sales Trainer

frankmitchell1

Feb 3, 2014

Must be honest,only the 2nd time I've purchased a used car in my life, and was a little hesitant to buy a car here.....BUT.....a TOTALLY AWESOME buying experience!!!Michael & all his staff (especially Jasmine) were professional, courteous & prompt to make my purchase smooth as silk.The vehicle I purchased had a few issues that needed attention, and Michael took care of EVERYTHING that was promised. Actually one repair (repairing a blem on a door) was not perfect, so he agreed to have it repainted again at no cost!!!Cant say enough how impressed I've been with the follow up on my purchase. Thanks Michael....it's rare to find someone who keeps their word!!Guarantee when I'm in the market for my next vehicle, BMW of Sarasota will be my first stop!!

MikeyHans

Jan 31, 2014

I'm not one to write reviews, but found this one completely necessary... The sale of my car would not have happened without the energy and dedication of NayColle and Phil! I was spending my last few days in Florida in a hotel with very little to do as I was moving to the great white north on thursday of that week. My furniture was already gone and car shopping is a bit of a hobby. I decided to go look at vehicles on Saturday before I left, simply for something to do. I met NayColle and told her my story and was 99.9% confident that a new car purchase was not in the cards at that point. She completely understood, but gave me as much info as she could if I was going to continue looking after the move. That Sunday, I went back over to see the car that I had fallen in love with... Little did I know they were open on Sunday. NayColle met me out back and we decided to start working numbers. Monday was a holiday, but I found a car in Ft Lauderdale that had a few more options that I wanted. By Tuesday Morning the car was on it's way to Sarasota... This is when it gets interesting...I looked at a similar model out the window and noticed that it didn't have a trailer hitch... This was an absolute necessity for me! Come to find out the bumper on the "M Sport" package would have to be cut to accommodate the hitch, which I was not ok with. There was an aftermarket hitch that could be installed, but it would have to be ordered. Needless to say we didn't have much time. Phil and NayColle were able to have the parts over-nighted from Atlanta and had it installed by late Wednesday afternoon!! I woke up Thursday morning and moved to my new city in a new BMW X5!! To be honest, I never dreamed it was going to work out; too many variables and too many moving parts. Still not sure how they pulled it off, but I'm very grateful they did!!

TammyB

Jan 24, 2014

I reviewed online BMW of Sarasota's new car inventory. In their inventory was a 2014 car I was interested in. I drove to Sarasota from Fort Myers and was greeted by a very nice, very competent, BMW knowledgable sales representative Jasmine. I test drove the 2014-Z4 while Jasmine showed and discussed the features and benefits of owning a BMW. Jasmines kind and patient demeanor made it a joy to work with her. I will recommend and have recommended Jasmine to others looking to purchase a car. No pushy sales approach with Jasmine. I also saw a positive team approach with the internet salesman-Dan and financeman-Cas both helping to verify I was completely knowledgable with the car and comfortable with the sale. I left the dealership well taken care of and happy. I observed other clients being treated the same. The dealership is old and needs a remodel, the staff is professional and their positive energy make up for the old decor. Give them a visit, say Hi to Jasmine, you won't be disappointed. Tammy B

Jameskneski

Jan 24, 2014

I went to buy a used car and russ help me and was very helpful and he got me everything I need for my car

Thomaskneski

Jan 24, 2014

Great place to get a car and got a lot of help. The workers there are very friendly and get you great deals and great cars

chrisbeamer

Jan 20, 2014

I purchased a pre-owned 328I about 6 months ago.Moe was my salesperson and he was terrific.I would return to this dealership when in need ofanother car.Moe was courteous and friendly and made the buying process a breeze.

hallmary41

Jan 18, 2014

When I first spoke to Russ Grinchenko on the phone I had a good comfort level and knew he was very professional, and genuinely cared about the customer. I explained that I had sold my car the day before and needed a car as soon as possible. Russ went beyond the call of duty, expedited the car sale, within twenty-four hours I had purchased a beautiful 325i from the dealership. Mike Hughes the sales manager overseer the sale, and answered all my questions. The first day I went to the dealership to look at cars a friend brought me because I had no vehicle and it was late in the day. The next morning Russ came to pick me up to bring me down to purchase my BMW. This is going the extra mile that BMW of Sarasota does for their customers. Buying my BMW was a great experience. I will never go anywhere else to buy a car. I have recommended BMW of Sarasota to several people and shared my good experience with them. Thank You so Much Mary-Ann Hall

dymnds8

Jan 15, 2014

Michael was friendly, helpful and had a great smile. He was kind and open. I felt comfortable with him.I would highly recommend your dealership and Michael!

Jillc2200

Jan 15, 2014

I would absolutely recommend purchasing a car from BMW of Sarasota. The service at this location is far superior to other BMW locations that I've experienced. I purchased my vehicle from this location, but had an issue and needed service while in Orlando. When the local Orlando dealership gave me problems and refused to rectify the situation to my satisfaction, Emilio had a car delivered to me from over 2 hours away to use while my car was being repaired. The service and quality that I believe I receive from BMW of Sarasota can't be matched. Thanks to Emilio and everyone at BMW of Sarasota!

Pmcupps

Jan 15, 2014

Emilio Torres has been exceptional to deal with, both when buying our cars and when we needed something after the sale. He even had a loaner car driven up to our daughter 2+ hours away when the local BMW dealer would not help her with a loaner for a major under warranty repair. I highly recommend Emilio Torres and Sarasota BMW.

Sjo2022

Jan 10, 2014

I had the most wonderful experience buying my 06 325i BMW from your dealership on Thursday 01/09/14 and although the dealership was great it was the service I received from your sales representative Russ Grinchenko is what made my experience so great his customer service skills are superior and if it wasn't for him I probably wouldn't have purchased the car he really closed the deal he also did exactly what he promised from the beginning for me which was the car I wanted for the price I needed it at I was working with a couple of other dealerships in the area and he was the only one that got the job done for me his professionalism is amazing and he is definitely an employee worth holding on to I promise you that the more employees you have in your department like Russ the more sales you will have and close thank you so much for such a wonderful experience

benbatt

Jan 6, 2014

Friendly, well dressed young man who was most helpful with helping us trade in a car and select a new one. He had all the detailed information we required . Gave us a trial ride and fully explained all the functions of the car. Went out of his way to be helpful. It was a most pleasant transaction. He is an asset to the organization.

GARY HAYES

Jan 4, 2014

ON JANUARY 4TH, 2014, AT ABOUT 1330; I WENT TO THE BMW OF SARASOTA DEALER TO GET AN OIL CHANGE AND WAS MET WITH SOME UNSATISFACTORY INFORMATION. I WAS TOLD BY THE SERVICE CHECK IN PERSON THAT I COULD NOT HAVE MY OIL CHANGED THAT DAY BECAUSE I DIDNT MAKE AN APPOINTMENT. WHILE UNDERSTANDABLE, IT WAS AN INCONVENIENCE TO ME. IM LIMITED ON TIME PER WEEK IN GETTING THINGS LIKE AN OIL CHANGE DONE AND NOW HAVE TO WAIT ANOTHER THREE WEEK BEFORE I CAN GET ONE FOR MY VEHICLE.

johnfsuhre

Dec 31, 2013

Michael was very attentive to my needs, showed me all available cars in the style I preferred, and answered all of my many questions thoroughly and accurately. He even made an appointment with me the day after I purchased the vehicle to provide me with more information. I gladly would recommend him to my friends.

simonpenney90

Dec 24, 2013

Michael Radke was one of the most down to earth and helpful salespeople I've ever had the experience of working with. Not only did he go above and beyond to accommodate my needs, but he followed through on everything he stated he would. In an age where such a thing is quite a rarity it is overwhelming in a positive way when you do encounter a professional that believes his word stands for something. In addition to Michael's excellent service, BMW of Sarasota overall did a wonderful job seeing that I was taken care of, especially when it came to financing and making sure I walked away with the best deal possible. I would certainly recommend Michael and BMW of Sarasota without hesitation.

jamiebarronstudio

Dec 21, 2013

Mr. Radke was the best sales adviser I have ever had the pleasure of working with. He has an excellent knowledge of the product and showed genuine concern for my needs rather than just trying to sell a car. He took a lot of time with me and was very patient with my questions and then after the sale spent the time needed to show me everything about the car. I never felt rushed or pressured which is unusual. I felt I had Mr. Radke's undivided attention.J. Barron

Jthenley2

Dec 18, 2013

It is unfortunate the car industry still has the stigma attached of consistently being an unpleasant experience. At BMW of Sarasota, Kyle Tabor serves as the blueprint of the next generation of customer service. My experience with him was enjoyable and informative. His genuine passion for the brand and what he does is clear from the moment you meet him. Not only would I recommend him I would demand those close to me to seek him out exclusively. Kyle is the kind of management that helps define a dealership. I know it's time for a new 7 series and because of Kyle my search begins with BMW of Sarasota.

EDY of North Port

Dec 9, 2013

Unfortunately, I'm having a difficult time with BMW of Sarasota owning-up to a service-induced problem; in November my wife and I took our 2003 525i into the service shop to repair the power window actuator in the drivers' side door. After the repair was done to the door (and other repairs totaling $3,000), we brought it home a week later and found the door lock, which was working at the time we took it in, was no longer working. The service department has claimed they did not induce the problem. They did quote the replacement of the defective part (the electronic lock switch) as $330 and no labor would be charged, but I have great difficulty that a premier dealership would not own up to an obvious mistake made in performance of automobile service. What they fail to realize is my wife and I were considering trading the 525i in for a 2014 X1, but due to their failure of backing up their service we will be shopping for a new car, and different manufacturer, elsewhere.

syoungblood

Dec 6, 2013

My experience with both Michael and Jon was exceptional. Very accommodating, friendly and considerate. They were not pushy and stepped up to the plate at every angle. I am very pleased with BMW of Sarasota and will continue to buy cars from this dealer. This is my 3rd BMW and I love them.

aror

Dec 4, 2013

My salesman Dan Davis always gives excellent customer service & attention to detail. Kyle Tabar goes above & beyond to assist me with service needs as well as other questions I may have!! Loraine Campbell is very courteous and attentive as an operator, and has always helped me when needed. Bryan Hostetler is very helpful in the service area. All four employees are doing an excellent job!!!!!!!!

ajreed

Dec 2, 2013

Mr Boone was very patient with me while I was deciding on which vehicle.. He answered all of my questions that I had in reference the the various options for the car that I wanted.. He was extremely helpful in making sure that i made the right decision that best suited my needs.

RobPettenon

Dec 2, 2013

Excellent, professional experience. I have purchased several cars from this dealer and so has my friends and family. I plan on purchasing another car in the next 60 days or so.

Socaloca

Dec 2, 2013

My experience was great because of the deal I got and the salesman. I have never used this salesman before but was comfortable with him. I made it clear to him what kind of car I wanted and what price I was willing to pay and I walked away happy getting what I wanted. If I did not get what I wanted there would have been so sales. Phillip wad patient and respectful, would buy from him again.

Birdy21

Nov 30, 2013

They are both very profesional and friendly. I have 2006 X5 they are knowledgable of all the equipment. I love my X5 and the the service department is great.

cddjr

Nov 30, 2013

I have rated Phillip Boone as an excellent salesperson as he was very concientious as worked patiejntly to get for me the vehicle that suited my needs given my price range and intended vehicular use. I feel that I god the best deal possible and the best automobile possibe that will serve as the kind of transportation needed for an extended period of time. Such attention to detail as providing car mats for my vehicle and placing my tag on my new vehicle is not something that I usually get at other dealerships. The demonstration of the car systems as well as a follow up call thanking me were appreciated.I have hve and will continue to recomment this dealership and salesma to all of my friends.

D oretha

Nov 30, 2013

Phillip Boone is very dependable, friendly, and knowledgeable. Great sales advisor who is very professional and genuine with customers. I will see him again for my next purchase.

dtapia

Nov 30, 2013

I would like to say Mr. Phillip Boone was very professional and very knowledgeable and I would buy my next car from him.Thank you

etajr1957

Nov 30, 2013

Naycole always does a wonderful job. She stays on top of things. She answers my calls promptly and solves all my problems with my car.

llfrazier

Nov 30, 2013

Phil is a great salesman who understands the importance of exceptional customer service. I felt very comfortable working with Phil when I leased my BMW.

mdupree2

Nov 30, 2013

I am giving this rating because I bought a vehicle from Mr. Boone and treated me with professionalism and respect. He was fair and honest.. I will recommend Mr. Boone and this dealer to all my friends.

mecheng1

Nov 30, 2013

An excellent buying experience with superior BMW products. Rich Liammari was our Sales Advisor and we found him to be very professional and knowledgeable about his products. I would purchase from him again and would not hesitate to recommend him to other prospective purchasers. My BMW 135 was used, but looked and performed like new.

mhowardvp

Nov 30, 2013

NayColle Wright is more than a Sales Person. NayColle really tried to find the best car for our budget and needs. NayColle was patient and not a pressure sales person which really gained our confidence in her and the dealership.Long after the sale, NayColle has continued to keep in touch with both Susie and I to make sure everything was going well, not only with the car but with us and our family. We will be back and will continue to recommend BMW of Sarasota to our friends and family.Sincerely,Mike & Susie Howard

mkj1947

Nov 30, 2013

Att sales consultants,very professional and they are very knowledgeable about BMW. I will send all my friends and family them. I had the pleasure of aslo meeting Emilio Torres the sales manager aswell.

peacov

Nov 30, 2013

Phillip Boone was one of the most courteous and professional salesmen I encountered and worked with at BMW of Sarasota. He made sure that the financial, service, and upper management staff addressed my needs and requirements for the purchase of my BMW Z4. He worked diligently in his follow-up to insure that I was very satisfied with my purchase. I also want to compliment the financial as well for getting me the best interest rate. i am a satisfied customer and I will buy another BMW in the future.

pilar609

Nov 30, 2013

Me and my family members have purchased several cars from Phillip Boone, I would recommend this dealer ship to all my friends for the excellent quality and services over the years.

RandyLightfoot

Nov 30, 2013

In my car buying experience, I have always been treated with respect and professionalism by Phillip Boone. Phillip has always made the car buying experience a pleasant one. I have bought 3 cars from him over the last 15 years and willl continue to buy from him in the future.

Stornger7of9

Nov 30, 2013

Phillip Boone was very professional and I would consider buying another car from him. He was courteous and friendly and made me feel welcome and glad to be there at the dealership.

tompatp

Nov 30, 2013

Rus and Michael provided us with excellent service and knowledge in the selection of our BMW. We entered unsure, but left with our dream vehicle. Thanks for your great service and a wonderful buying experience.

dakyru3

Nov 29, 2013

I had Mr Boone as my sales advisor he is professional and e tremble knowledgeable in BMW sales. All of my BMW purchases will be with him.

Devhale

Nov 29, 2013

Very impressed with naycole wright. I would recommend her to all my friends and family She was very knowledgable and professional. Great wxperience. Great sales person

frisinam

Nov 29, 2013

Dan Davis was extremely knowledgeable and communicative in assisting us with the lease of our 2014 BMW 320i. Mr. Davis alos provided a timely lead contact which led to the sale of our 2000 BMW 323i. I highly recommend Mr. Davis to any prospective BMW customers.Mark Frisina

jmack669

Nov 29, 2013

Phillp Boone was amazing!! He was so helpful and knowledgeable of the 5 series l purchased. It was my first BMW and I had so many questions and Phillip went out of his way to answer all of my questions. I will use Phillip for my next purchase. I recommend Phillip to all of my friends and family because he provide top notch customer service.

MikeBz

Nov 29, 2013

Mr. Boone is nothing less than a top professional. He is highly knowable of all BMW vehicles and experience at he provide to me and my family was the best we have ever had car dealership.

PhyllisJohnson

Nov 29, 2013

I live in Atlanta, GA and had been looking for a 5 series BMW. A friend of mine told me about her experience with Phillip Boone and I contacted him to see if he had a car within my price point, color etc. He gave me several options and in less than a week he found the 525i I wanted. After reviewing the pictures and discussing the finance details I flew down and picked up my car. Mr. Boone made sure the finance paperwork was waiting for me, he gave a great BMW instructional on the car and I was driving back to Georgia. This was the best car purchase experience I've ever had. Look for Mr. Boone if you are in the market for a car.

Schimberg

Nov 29, 2013

Natalee is a great sales person for this dealership. She shown professionalism, care, respect and concern for her customers. It was a pleasure doing business with her. I highly recommend using Natalee for your next purchase.

SGTFROG155

Nov 29, 2013

My wife and I visited several area BMW dealerships on the West Coast of Florida. We were looking for information regarding the soon to be released new 2014 BMW X5. On our first visit to BMW of Sarasota we were met by Client Advisor Naycolle Wright. We found her to be very professional and knowledgeable about the BMW models. She is very outgoing and easy to talk with. We spent several visits test driving the 2013 X5 they had in stock. Naycolle induced us to Sales Director, Emilio Torres, who we found to be very professional Naycolle and Emilio answered all of questions and supplied us with all facts and information concerning the 2014 X5. Compared to several of the other dealerships, we found BMW of Sarasota presented itself in a fashion we would expect when shopping for an upper end vehicle. We would recommend both the dealership, Naycolle and Emilio to our friends.

SHYBriggs

Nov 29, 2013

My BMW sales advisor, Phillip Boone was awesome! He is definitely the go to guy for first class service. I would most certainly purchase from him again.

Sohailmd

Nov 29, 2013

Excellent people. Great service. They are up front with no hidden agendas or gimmicks as it ought to be for the superlative product they sell.Recommend highly.

SpeedyGunz3

Nov 29, 2013

It was a great experience working with Naycolle and BMW Sarasota. She can help anyone with their automobile needs and everyone should go see her.

eteallow

Nov 27, 2013

I've done business with Naycolle in the past and she and BMW of Sarasota are perfect fit. Naycolle and her sales mangers were very attentive to what my wife and I were looking for in pre owned luxury vehicle. They went above and beyond to find the right car for my needs and budget. If you are looking for "champagne" quality vehicles and service with but don't want to pay high prices BMW Sarasota is the place to go.

hobrown

Nov 27, 2013

Mr Boone is a super salesman, knows what he is doing, Sarasota BMW should be very proud he is a part of their sales team.

jambry

Nov 27, 2013

Ms. Nicole Wright and Mr. Phillip Boone are very caring salespersons. They are very professional, friendly and attentive to their customers making sure they offer their assistance to customes when decisions are made. They also follow up to make sure customers are happy and continue to offer assistance if needed.

JMurphy7740

Nov 27, 2013

Great customer service from Melanie in the service department. She is organized, informative, and pleasant to work with. Melanie is an asset to your team at BMW of Sarasota!

tedbaszto

Nov 27, 2013

I went to BMW looking for a 2013 BMW 328i! She got me the color and sport package that I wanted. She is fantastic at making sure that you purchase the correct car for your needs.

JD#29

Nov 26, 2013

Awesome customer service and professionalism. I would highly recommend this dealership.....and ask for Naycolle Wright or Phillip Boone! I would buy again at this location.

lorilen

Nov 26, 2013

NayColle is a pleasure to work with. She was very attentive and paid attention to detail.. She was very accomadating and knowledgeable about the vehicles. I have had service done on this car as well and the entire department was friendly. The work was done when promised and I was even given a loaner car. Twice my car was delivered to my office when ready so I didn't have to leave work.

Sanddollar427

Nov 26, 2013

Naycolle Wright & Phillip Boone were great to work with in helping me get my first BMW. They were professional, knowledgeable, and patient in answering all of my questions and concerns. They found me the BMW that I wanted and made the experience painless. I really enjoyed working with them and plan to work with them again when I get my next BMW. I highly recommend BMW of Sarasota and when you get there ask for Naycolle or Phillip. You'll enjoy your experience with them in picking out your new BMW and driving it off the lot!

stevegf

Nov 25, 2013

The overall experience in dealing with Dan Davis was excellent. He was attentive, professional and very service oriented. He was enthusiastic about getting the deal done.

Christobal26

Nov 24, 2013

Naycolle is not your stereotypical car salesperson. She is one of the sweetest people I have ever met. She was extremely professional and made me feel very comfortable throughout the entire purchasing process and even checked up a few months later to make sure I was completely satisfied with my purchase. She went above and beyond to make sure I got everything I wanted and was happy with my new car. Even though I live three hours away, when I decide to buy my next BMW, I will have no hesitation to buy it from her and would recommend her to anyone!

Hayuey99

Nov 24, 2013

Naycole is the best sales person at this dealership. The only one we will work with. She is easy going, knowledgeable and makes the car buying experience fun. Only see her!

jimooton14

Nov 24, 2013

I was searching for help at the dealership (my firswt visit and NayColle spotted me and came to my rescue. We quickly developed a chemistry and she guided me throught the process of analyzing the bmw X3.. She was quite helpful......and extremely knowledgeable on my recurring visits to the dealership and, partly because of her, I decided the BMW was the best option for me over Lexus and Mercedes.She continues to provide valuable info to me when I return for a car wash and have questions about the vehicle.She is a total winner!

MelissaK99

Nov 24, 2013

Naycolle and Emillio were AMAZING to work with. They were professional and courteous from beginning to end, helping me choose the perfect car - my X1.

Nrob

Nov 24, 2013

NayColle was a great sales person! She is very knowledgeable about the BMWs. Very friendly person and was GREAT W/kids! I would come back to buy a car from Naycolle in a heartbeat!! Thanks so much for your professionalism

Socratespartan

Nov 24, 2013

Excellent service and hospitality. Naycole was very professional and outlined the best possible purchasing options for my new M5. I would receive emails and phone calls throughout my two week vehicle search process and couldn't have been happier with the end result.

Lashondra

Nov 23, 2013

BMW of Sarasota is the third BMW dealership I've done business with and it was by far the BEST! The Professionals I personally worked with, consistently went out of their way to ensure I walked away the the vehicle I wanted and made me a member of their family. I traveled from Virginia Beach for an awesome deal and wasn't disappointed. Their facilities offer the latest in technology to ease the completion of the mountain of paperwork usually required to purchase a vehicle and, the variety of BMW series on the lot are more than any other dealer. You will find no better service than that offered by Victor Young, Naycolle, and Kendall at BMW of Sarasota. I know where I'll be purchasing my next vehicle! This is the ONLY dealer I recommend.

LaurX5

Nov 23, 2013

Thanks to Dan he was able to find the exact car combination I wanted. Thanks to John and Emilio for handling a situation that arose in a professional manner and corrected the matter.

BradStanford052381

Nov 21, 2013

I was looking for a used BMW so I decided to go to Reeves in Tampa due to the fact of a bigger city...bigger selection. Come to find out I get there and they didn't have much of a selection and the customer service was very poor. No call backs...If I wasn't buying a 75k or over car they didn't want to deal with you. So I decided to go to the BMW dealership in Sarasota and let me tell you I was blown away by the customer service and selection. I met Tammy Saylor first and she was extremely sweet and professional. I let her know I had a very bad experience in Tampa and was bitter about BMW. She promised me my experience would not be like that here and she held up her promise and then some. She introduced me to John Webb and he helped me pick out a car that was right for me. Not pushy or Salesy at all. Very helpful and professional. I know own a 328i BMW and I couldn't be happier. I will tell all my friends and anyone looking for a new car to go to these folks. Very happy customer!!!!!

Grandy96

Nov 21, 2013

One of the best BMW dealerships ever, I would say. I always read horror stories of terrible service, inexperienced mechanics, and untrustworthy sales people online, but every time I enter the vicinity of this dealer I have a positive attitude knowing that I'll be treated with respect and care--which is hard to say of other dealerships in general. Sales persons are easy to work with as well. Thank you!

theshadow

Nov 21, 2013

I had such a great experience when I lease my 2013 535i at BMW of Sarasota. NayColle Wright, Emilio Torres and Tammy Saylor made the it very easy. This was my first time leasing a vehicle. I even had the pleasure of meeting Victor Young the GM of the dealership. everyone was great. I will defiantly get my next 'Ultimate Driving Machine" from NayColle.

Bmwlover1

Nov 20, 2013

Upon first entering this dealership we were greeted with friendly faces and professional dispositions. They asked if they could help us and if we wanted any refreshments. Jasmine our sales rep researched exactly what we were looking for and Michael worked with us referencing the best possible price, financing terms and rate. We obtained a great deal! The finance gentleman took care of our paperwork very quickly and explained everything. We left the dealership feeling very confident and satisfied with our purchase and will definitely use the service department and recommend this dealership and Michael and Jasmine to others.Extremely satisfied customers,Henry and Susan Allen

Bhunter02

Nov 19, 2013

I love my BMW. Richard was so helpful to me. He spent a lot of time with me making sure I was happy and that meant a lot. I have always wanted a BMW and I couldn't be happier. Customer for life.

tanner

Nov 14, 2013

Jon was great sales person, original contact made by young lady of dealership who monitor web site within minutes of me emailing a question. financial person (lady) who offered additional warranties etc. needed an attitude adjustment....it could have been because I did not need onsite financing.

craigzend

Nov 13, 2013

Our vehicle was towed to BMW of Sarasota. Melony Fogelstrom went beyond expectations in getting our car serviced in a timely manner. We have used this dealership for past car services. Our level of satisfaction is so great that we purchased a new 2014 BMW just days ago from this dealership.Craig Zendzian

leojoel

Nov 12, 2013

Russell ws extremly helpful in understanding the complexities of the car. In two instances he spent time with me explaining the radio and navigation systems.

acebl1980

Nov 4, 2013

BMW of Sarasota is now my only place where I will purchase my new or used vehicles. The professionalism and white glove customer service far outweighs any other dealership I have visited (Lexus, Mercedes, Infiniti etc). My experience was tailored around individuals such as Naycole Wright and Sales Manager Emilio Torres who not only went to the ends of earth to make sure I drove off and continue to drive with a smile but the ability to make my visit not just a visit but a pleasurable experience to where I felt like part of the family from the entrance of the door. I will recommend these individuals along with Finance and others sales staff who were apart of this amazing process to anyone interested in driving a car that one can only describe as "driving itself". BMW has set the standard in cars and there is no looking back for me.

pekonbase

Oct 16, 2013

I am "beyond happy" with the attention my wife and I have received at BMW of Sarasota.My experience with my salesperson Russell Lee and Sales Manager Emillio Torres and the service team has been outstanding from the very beginning. I don't knowwhat the employees of BMW of Sarasota are told/taught when they're first hired somy advice to the ownership is "keep doing whatever it is you're doing, because the customeris treated with patience and respect and that is, quite obviously, systemic!" The deliverysystem of my new car was equally impressive; it takes me a while to learn how all thesenew "gadgets" and "computer systems" work and the staff has been very patient with meand have met every one of my needs with kindness. Peter KasdanLongboat Key, Fl.

CeliaD

Sep 13, 2013

I walked into the dealership for a used car and met Jas, she was so helpful and patience with us that made felt very welcome because of her we ended with a 2014 for what I was looking to pay for a used car. My friends and family are just so surprised that we could even afford a BMW even so a 2014 but when I explained the purchase and that buying a great car instead of just any car for the same monthly payment they all agreed.

KaLena B.

Sep 12, 2013

Thank you for the dynamic service repairs to my vehicle, and for going the extra mile to provide me with outstanding customer service! I am very pleased with the service to my car and will continue doing business with BMW of Sarasota (including future purchases)!

JesseRojas

Aug 11, 2013

This Is My 3rd Car Purchase At BMW of Sarasota (1 Used, 2 New). My 1st and 2nd Purchase Experience Were Very Good and I Have No Complaints, However The Attention and Personal Touch That Eric Bosak Put Into The Deal Really Made Me Take Notice At What Customer Service Truly Is.Between My Sisters and Myself We Have Purchased 9 Vehicles At BMW of Sarasota and We Recommend It To All Our Friends That Are Car Shopping. Customer Service Is Second To None.I Recommend Anyone To Give Them A Visit. I Live In Tampa, but Drive Down To Sarasota (45mins) For All My BMW Car Needs and Purchases Due To My Experiences At BMW of Sarasota.Thanks To My Treatment During My Visits, I Will Be Going Back To See Eric Bosak and The Rest Of The Friendly, Professional Staff.

petermrw

Aug 9, 2013

entire sales staff Eric, Bruno and Emillio T. were extremely helpful, courteous, and professional. Best I have experienced in my 20 years of car buying.

luxembourg

Aug 8, 2013

I had a situation with a wheel warranty that was supposed to be cancelled within my free look period. When I discovered it had not, Tammy stepped in and did what was needed to get me my credit applied, even though it was well beyond the free look. I certainly appreciated her efforts.

Unknown

Jul 23, 2013

I have purchased 2 new and 1 pre owned vehicle here. I also have my service completed here and have nothing but nice things to say about my experiences.

bob manteiga

Jul 22, 2013

The people at BMW of Sarasota are very pleasant and are trying very hard to do a good job and satisfy the customer. My only complaint was that I had to wait almost 2 hours to complete the paper work when I was told that I would be through in 45 minutes. They have apologized multiple times, which proves that they really do care.

mikealpina

Jul 17, 2013

Very friendly, helpful staff. Easily reached a price for a pre-owned BMW. Dealer detailed and filled the car with gas. Tammy Saylor in finance was informative and efficient. and efficiently. Needed a second key which was paid for by the dealer. Got follow-up calls from the pre-owned sales manager Mike Hughes and client advisor John Marulanda. Overall very good experience - best and easiest of any car purchase..

dickh

Jul 16, 2013

Buying process was pretty straight forward and non-eventful. Rich, our sales person was great. Very accommodating, honest and a no-nonsense type of guy. We felt very comfortable working with him. This is our 1st BMW, so hopefully we will continue feeling as good about the car and the dealership as we do right now.

William Parker

Jul 12, 2013

Purchased a 335. Whooooaaaa!!! American V-8's have nothing on the 335. Does it handle?? You know it!! Quality?? No doubt! From the moment we drove into the dealership until the time we left with the 335, it was a great experience. Rich Liammari welcomed us and along with Mike Hughes made our time there comfortable and pleasurable. Their professionalism is what one would expect with BMW. Good job guys and thanks.

rokkit

Jul 12, 2013

Purchased a 335. Absolutely thrilled to death with the car. Very quick and "on rails" handling. Rich Liammari and Mike Hughes made the entire purchase an extremely pleasurable experience. Rich was well prepared, professional yet personable. Great job Rich and thanks! Excellent job BMW for building great cars.

marshaaw

Jul 10, 2013

As soon as we walked in the door everyone made sure we were being helped. They were considerate and kind without being pushy. They answered all our questions and if one person didn't know they would find the one that did. They made sure the process of our lease was done in a timely manner and were quite attentive. Big thanks to all of you at Sarasota BMW!

Kimberstar2

Jul 7, 2013

I just bought my 1st BMW!!! Had a great experience!!! Everyone that I dealt with was so friendly. Make sure you ask for Jeffrey Mendez or Michael Hughes they were so amazing!!!!!!!!!!!

Jim the "retired guy" from Venice.

Jul 5, 2013

Thought I was just looking but ended up buying the 128i after a test drive on a Sunday afternoon. My salesman Richard Liammari I feel is a great non phony guy. He really worked with me on the price so I returned Monday a.m. with the money. He has followed up with me and again I feel he's just a quality guy. I'm loving this car plus I know the BMW crew/dealer isn't far away should I need something. Very, very happy.

bushmaster7

Jul 3, 2013

Dan Davis was my sales rep. He is professional in all aspects of his job. His approach to selling a car is what I wanted and expected to get. I ordered a 335i Coupe, built to my specs. Mr. Davis, guided me through the process and saw that the car I ordered was the car that I got. The car performs wonderfully and I love driving it. I've had the car 7 days and I have driven it over 1800 miles. Mostly Interstate Highways. I've owned Jag's, and Dodge Hemi's, and a host of other vehicles. The BMW, is the finest so far. I will recommend BMW of Sarasota, to all my friends. The question "why" is answered simply. I went to Mercedes, Audi, and others. BMW of Sarasota, via Dan Davis, offered the best deal and the most comprehensive service and warranty of all the dealers I visited. I have no doubt that Post Sale service will be first class as well. Mr. Davis continues to offer his services and maintains contact with me, and I him. It is a pleasure to deal with him and BMW of Sarasota.Peter Rieff.

Mike Funk

Jun 20, 2013

I worked with John Web to purchase a used 2011 BMW 328i. And it was a great experience.

warez007

Jun 15, 2013

I purchased a new BMW and signed my contract on 5-27-2013. I had a horrible customer service experience that the new car General manager could not resolve. I took it up to the President/owner of the dealership and it could not be resolved. I then called BMW USA and filed a formal complaint on 6-14-2013. That same day, I got a call from the General Manager stating that the President/ owner of the dealership was not happy that I got BMWUSA involved and that they wanted their car back. I explained that I was uncertain of the legality behind their verbal request and was then threatened that my deposit would be returned. Upon further investigation with BMW USA financing, this dealership never submitted my signed application for finance even though I signed the contract 18 days prior and also wrote them a large deposit in which they cashed. I have filed formal complaints with the BBB, the Florida Office of Financial Regulation as well as with Florida Highway Safety and Motor Vehicles. Buyers Beware. I will be returning this vehicle to the dealership immediately and taking my business to a BMW dealership that is deserving of my business.

Outlawhillsouth

Jun 14, 2013

Our experience was best described as a tale of Jekyll and Hyde. We arrived at the dealership and were promptly greeted by the agent, told him what model we were interested in, and he immediately got the keys and offered us a test drive. We indicated we had another dealership to visit as we had narrowed our search down to two cars. The agent reiterated what a great deal the BMW model was, and it was, but more because it was a carry-over from the previous year that they had not been able to close a deal on. We left the dealership giving the agent my husbands business card and went on about our day. Within two hours of leaving BMW, the agent called my husbands place of work looking for him to speak more about getting us to purchase the BMW. This was not at all acceptable to us since he had our personal cell phone numbers, but we let it pass as an oversight. Our next conversation with the agent moved from pleasant discussion to high pressure, indicating the car was going to be lowered in price the next day on Autotrader and since the next day was a Monday, he knew there would be a barrage of calls to buy the car. We informed him that was fine, we would take our chances. But then, when we said we would purchase the car the next day, the price was all-of-the sudden non-negotiable. Still, we bought the car. After our purchase, we had no follow up from the sales agent and had to leave a nasty message to get him to take care of a few remaining items. As for our trade, they gave us the exact amount Edmunds.com said the car was worth, and then placed it on their website for sale at a 115% mark-up. Note that my husband and I did decide to purchase the car based only on the fact that we really liked the car and it had FAR less milage than one sitting at the adjacent dealer that was the same model year and price and NOT because of anything the BMW agent had done or said.

Tom - Out of state buyer

May 28, 2013

I recently purchased a pre-owned 2008 BMW 535i from BMW of Sarasota, working with Richard Liammari. Being out of state, I had only seen pictures of the car from the website. Richard provided me an honest assessment of the history and condition of the vehicle which led to me deciding to go through with the purchse. When I finally arrived at the dearlership and inspected the vehicle, I have to say that the car's condition actually exceeded my expectations! Richard not only lived up to his word, but managed each step of the deal in a courteous and responsive mannner. I would absolutely recommend Richard Liammari and BMW of Sarasota to anyone as they proved to operate with high integrity and professionalism. This by far has been of the best car buying experiences that I have ever had! Thank you Richard and BMW of Sarasota!

David J. Rossetti, President D.J. Rossetti, Inc.

May 16, 2013

Excellent buying experience, top notch facility, very professional sales and admin staff.

Tinam11813

May 13, 2013

I was not sure of the kind of car I wanted so I have been looking for over 2 months. I was looking for a car because I have been in an SUV for 14 yrs. I'm glad I went to BMW, there was low pressure and the process was pretty quick. I have had questions since my purchase and they still remain just as helpful and nice, as the day I left with my new car. The last thing I like to do is purchase a new car and be pressured thanks to Jeffery our Salesperson I didn't have to worry about that..

luthers4

May 11, 2013

My father had a positive experience purchasing a 330ci from BMW of Sarasota in 2002. Therefore before purchasing my M3 I decided to take the car to them for a pre purchase inspection (PPI). I scheduled the PPI a week in advance, when the car was delivered they had no record of my appointment. I was charged $350 and told the car only needed maintenance in addition to repairs that I specifically pointed out to them. I like to DIY, so I decided to purchase the car, knowing that I can perform all the basic maintenance. Since taking possession of the vehicle I've discovered that the car has significant rust that is easily identifiable when the car is elevated. The previous owner told me that he installed HID fog light bulbs, resulting in dash warning lights. Turns out both bi-xenon lights are bad and the fogs are not the issue. When I elevated the car I found a cheap aftermarket ballast zip tied to the frame. I'm convinced they didn't even look at this car. I requested my PPI report on multiple occasions, I received nothing. I successfully disputed the credit card charge, but I lost $1000s repairing this car. John Tremble told that he personally inspected the under carriage while the car was on the lift ... I now know this was a completely dishonest statement. Do not have your car serviced here, especially if you didn't purchase a vehicle from them.

SD

Apr 27, 2013

I purchased my new BMW very recently and loved the experience. Luis and the rest of the staff were very helpful, nice and warm. They made the experience easy and fun.

Dali&Slavka

Apr 14, 2013

It was a pleasure to purchase a car from BMW of Sarasota, thanks to Jeffrey Mendez a true sales professional. Jefferey is very knowledgeable about explaining all the details that involves buyer to purchase the right vehicle. He was really dedicated and helpful. We are happy with our X3 and would highly recommend this dealership to anyone. Thank you everyone involved :o)

Sarasota X3 Buyer

Mar 25, 2013

NayColle Wright in Sales went above and beyond the call of duty in order to deliver a wonderful buying experience. She made certain I was aware of everything that was happening from the first test drive on 3/6 to delivery of my new X3 on 3/12. Six days from not even sure I was going to purchase a vehicle to a new car in my garage, it was completely seamless. Emillio, Bruno and Tammy on the business side of things handled all of the paperwork, titling and payment arrangements with aplomb and made for a flawless delivery. NayColle even introduced me to my own Service Advisor Melony F who is an absolute delight and could likely quote the owners manual in her sleep, which given the technical complexity of this car is very reassuring. Overall I would highly recommend this dealership and these individuals in particular.

BMWX3Buyer

Mar 25, 2013

A Great Experience! and a Great Deal!NayColle Wright made the entire process completely seamless. Walked in on 3/6/13 not even certain I was in the market for a new car and by 3/12/13 there was a new X3 parked in my garage. She handled the whole process with complete professionalism and was genuinely concerned that I understood every step of the process and most importantly that I was happy with everything that transpired, which I was. I wouldn't buy a BMW from anyone other then NayColle who is as professional and knowledgable about BMWs as she is good looking, which is always nice to deal with people as concerned about how they present themselves when one contemplates the purchase of such a beautifully designed automobile. Handsome is as handsome does.She introduced me to my own private Service Advisor, Melony F who knows the X3 inside and out which is most reassuring given the relative complexity of this vehicle, plus how often does one get a service advisor as good looking as Melony who also happens to be a total car nut, which is the best of all possible scenarios. That said, I actually don't expect to see much of her, because the BMW's I've owned in the past have been completely reliable, but it's a nice change to have someone as easy on the eyes as Melony to help you, rather then the usual, burly male service advisor one normally associates with auto service. Don't let her looks fool you though, she knows BMWs as well as any guy, maybe more so.Bruno, Emillio and Tammy on the business side of things handled all of the paperwork, tags and titling with total efficiency, I would highly recommend BMW of Sarasota, and this team of competent professionals in Sales, Service and Business Affairs in particular.A car as well engineered and pleasing to the eye as the BMW demands and equally aesthetic buying experience, BMW of Sarasota delivers that and then some.

Regina

Feb 12, 2013

I came in on February 1st to look at a pre-owned 3series BMW - not quite sure if I wanted to buy a car yet. Robert offered me a test drive but as we were talking I took a fancy to the new 128I series. Robert was very knowledgeable and gave me the rundown on this vehicle and explained the extra sports package etc. I mentioned that this would be a car to excite me and he promptly had the car washed and gave to me for a few hours to try and show my husband. Make a long story short we had some discussions about my trade in (330CI) but it was resolved by Saturday and on Sunday noon I picked up my new car; although my Title was still in my home State. Finance girl Lori was very professional and breezed us right through. Robert was shining once more when we detected a rip in the floor carpet when i picked up the car. He had it fixed and even provided me with new floor mats. thanks a lot Robert and keep up the great work. I love the car...

Rafael

Feb 4, 2013

The process was so smooth... no drama. Arnold Greenwald s experience helps him cut through the garbage and land at a deal quicker than I ve ever bought a car. This is my 12th car. A lot of the vehicles are from the area and show very little wear (older community). I am in love with the vehicle. The days following the sale I needed a few things and Arnold was quick to assist without hesitating.

Deannesignore

Feb 4, 2013

I was extremely satisfied with the over all service I got !arnold was extremely helpful and explained every detail of my new car ! I would recommend Arnold to all my friends ! He took his time with my sale and he didn't rush me into any sale ! There's nothing worse than a pushy salesman ! Arnold made you feel like part of the family ! Great job Arnold !

John & Milagros Holland

Feb 1, 2013

The entire BMW of Sarasota sales and buying experience was excellent. Bruno, Jack and NayColle worked with my wife and I in a way that convinced us without a doubt that the BMW 750Li was the right vehicle to lease and the dealership was the correct place to complete the transaction We have purchased/leased a number of automobiles here in the USA as well as internationally, but we have never before met a person like Lori in Financial Services. She complemented the efforts of the Sales team by executing the lease activation and vehicle transfer process seamlessly. We departed the dealership confident that we did the right thing at the right place. We will be back!

Sjadel

Jan 18, 2013

Richard Liammari was our salesman and we were looking for a certain type of car which he found for us. There were a few things wrong with the car and he made sure that they were fixed or replaced. Overall it was a very good buying experience and Richard made the whole transaction painless and stress less. My wife loves the car and we are both very pleased with Richard,the dealership, and the entire experience.

Examples: "JanetDC", "sportsfan"

Jan 12, 2013

Purchased my car from BMW of Sarasota and was very happy with everything.Moe is the guy that treated us very well and worked with me over and over until I finally purchased the car.

Lakewood Ranch Residents

Jan 9, 2013

Purchasing a vehicle from BMW of Sarasota was an absolute pleasure. We spotted a vehicle on their web site, dropped by and were offered a test drive. After the drive we had conversation that, of course, did have a sales 'angle' to it, but was generally pleasant. Once we mentioned this would be the second BMW we would own, the conversations about why it's a quality brand stopped and what questions we might have about that particular vehicle began. This was refreshing to me. The sales representative and his manager were very pleasant, and well informed on BMW as a whole. Closing the sale of the vehicle was OK. Our sales rep was once again helpful and friendly. However, the finance rep just wanted to get out of there (it was late, but not terribly). We wanted to pay exact tax/tag/dealer fee out of pocket. That was rounded down to the nearest 1k.We were promised floor mats and a second master key at closing. Our sales rep shined once more by calling to let us know the mats and key were available and had the car washed for us when we picked them up. You expect great service when buying a BMW. BMW of Sarasota understands this and takes it very seriously.

Car buyer

Dec 6, 2012

Excellent experience with Rich Liammari as our salesman. Very through and made the whole process as painless as possible. Would recommend both Rich and the dealership highly to anyone.

Sports Car Guy

Oct 7, 2012

I went into BMW Sarasota to just look at a few cars. I was not planning on buying at least for another 6 months. Dan one of the newer Salesmen asked me a few questions and introduced me to Bruno. Good conversation and I told Bruno my plans. I also told him that ulimately it would come down to price since there are 4 BMW dealers in the Tampa area. He said he wouldn't be beat. He showed me a 2012 Demo 535i that was spectacular! I was interested but didn't think he could hit my trade in value for my 300 w/ 95K miles on it. Not only did the numbers work out to my favor, after calling all the other dealers in Tampa to compare they all told me the same thing BMW Sarasota is giving you a killer deal and it's a gift! So after a few days of sleeping on it... I now own a fantastic 2012 535i that is fantastic!!! Dan was exceptional threw the process showing me everything the car could do and letting me test drive it many times. Pretty good for a salesmen that was on the job foe 3 days when I walked it.

evies

Oct 1, 2012

Your sales manager Bruno was the reason I purchased my new car. He was knowledgable courteus and well aware of what I wanted in my new car.It was a pleasure working with him.

dchunter

Sep 19, 2012

My wife has been wanting to buy a new BMW so when we received a flyer from BMW of Sarasota for a free $50 gift card to test drive a new car we were happy to go.Typical car dealership "we lost your paperwork" or "it was not entered in the computer" was what we received.On Sunday September 2nd we visited BMW of Sarasota and test drove new BMW with Ari Caster. We were receive a $50 gift card for our efforts per their offer. This process took well over an hour. After two weeks we ask, "Where is our gift card?"James Young says, "Ohhhhhhhh, Ari did not enter your name in the computer, come back and test drive again." After this kind of treatment why in the world would we ever even consider buying a car for a dealership so quick to cheat you out of $50?

BMW Purchaser

Sep 17, 2012

I purchased a Certified preowned BMW from BMW of Sarasota. The salesman, Arnold Greenwald was very knowledgeable about the car I was interested in. He thoroughly explained various features of the car. He discussed the warranty in detail. He test drove the car with me twice. He discussed the financing options in detail. He explained the process a car undergoes to be a Certified Preowned car. He went over the carfax report with me. The paperwork process was smooth.The car was delivered to me in excellent condition. Overall, this was a very pleasant used car buying experience.

Extremely Satisfied Customer

Sep 10, 2012

Recently purchased my second BMW from BMW of Sarasota! Commensurate with my previous purchase, I received outstanding professional customer service. From the moment I walked in the doors of the dealership, I was greeted by every employee at BMW of Sarasota, all ensuring my needs were being met and assessing if I desired further assistance. My current and previous sales agent, Moe Alexander, provided 1st class service and care. Not only did he remember the personal specifications of my previous purchase, but he was also able to aptly incorporate new details (such as the new addition of my daughter) in his recommendation for the car best suited for my family. Moe, as usual, was very knowledgeable and well acquainted with every model of BMW we viewed; very transparent; and of outstanding character. These attributes was the primary reason my wife and I decided to purchase another BMW from BMW of Sarasota through Moe Alexander! The icing on the cake was the responsiveness of the President of BMW of Sarasota, Victor Young. Mr. Young took time out of his busy schedule on Sunday afternoon to meet me on the lot of the dealership to ensure I was completely satisfied with my purchase and to ascertain if there was anything additional he could provide. Quite frankly, it is rare for a leader in any industry to take the time to be intimately involved with their customers, but Mr. Young continues to exude his passion and desire of ensuring every customer has the best buying experience possible. Keep up the great work BMW of Sarasota!!!

CONVERTIBLE

Sep 3, 2012

I KNEW WHAT I WANTED BEFORE I ENTERED THE SHOWROOM. I WAS A VERY EASY CUSTOMER. DO NOT LIKE THIS ENGINE. ROUGH RIDE. NEXT MODEL IS MUCH TO EXPENSIVE FOR ME.

Patricia Good

Jul 17, 2012

All of the people I have dealt with at BMW have been exceptonal! Ed was very customer service oriented and detailed in talking me through all of the options of my new car, in addition to connecting my Satellite radio and the connection of the BMW Assist Program. Fabio, my sales rep, was and continues to be very customer service oriented. And, Tammy, the Finance Manager was also very friendly and great to work with. All in all - a great team!

Super Man

Jul 4, 2012

Awesome service at BMW of Sarasota! Cant wait for the next visit for another car.

robinson robinson

Jul 2, 2012

my wife and I had a great experience with moe,I would recommend anyone to request him for a great sales experience.the delership is top notch!!!

DB TAMPA

Jun 26, 2012

Arnold Greenwald provided excellent customer service and allowed me the ability to purchase my first BMW. Thanks!

1st time BMer

Jun 7, 2012

I purchased a BMW 328i a couple weeks ago from Richard Liamman, and what a no-nonsense process it was. I'd been looking at VW CCs and decided to check out the 3 series. I'd done my homework with pricing and knew where I wanted to end up. Richard LISTENED and immediately pointed me to what he considered to be a great deal. The car's prior owner had purchased an extended warranty, & it was included in what I considered to be a very fair price. Within an hour it was all over and I had a new car and was satisfied. Richard is great, no nonsense, and I highly recommend you seek him out if you visit BMW.

New BMW'er

May 30, 2012

I had the good fortune of meeting Phillip Boone who was attentive to what my needs in the auto purchase were. He was very detailed in every feature of the car and wanted to ensure my comfort level before test driving. After the purchase, he again assisted me in getting the windows tinted in an expeditious manner. I would highly recommend BMW of Sarasota and in particular Mr. Phillip Boone

paulzupnik

May 9, 2012

I have been leasing BMW's since 1998 and this new lease was by far the best transaction. Care Paige, Client Advisor, was extremely knowledgeable and provided great insight to the BMW promotions that were available. I felt as though I was the only client and was treatedfist class. The delivery of tte 2012 Z4 was a wonderful experience having all options on the car explained in detail so I was ready to drive and enjoy all of the amenitties.I was so pleased by the way I was treated from the time I waked into to the final transaction.I strongly recommend BMW oof Sarasota and Carey Paiige.

Sarasota

Apr 10, 2012

We visited BMW of Sarasota and first met John Webb in March 2012 when we were replacing the older of our two Lexus cars with a newer used car. We have been very satisfied owners of Lexus cars since 1994. This year we decided to look at other brands, although we didn't expect to find any that could compete with Lexus high standards of customer service, comfortable ride and luxury amenities. We looked at and drove Buicks, Cadillacs, Audis, Mazdas, and Lincolns and did not find a car we liked. On the way to the Lexus dealership, we decided to have one last look at a different brand and stopped at BMW. John Webb warmly greeted us and when we told him we knew nothing about BMWs, he gave us a very clear and concise overview of BMW cars, kindly answered our many questions, honestly provided pros and cons of each car available, and allowed us to drive all of the cars we were interested in. John was honest and straight-forward and at no time did he disparage Lexus when we asked for comparisons. We did not feel pressured in any way to buy a BMW or to buy it immediately. But, with John's help on our first visit we found and bought an affordable 2009 328i that met all of our criteria for trying out a different brand than Lexus. John Webb efficiently handled the paperwork for the purchase at the dealership and provided excellent follow-up. We highly recommend visiting BMW of Sarasota and using John Webb as your sales representative. We enjoyed the comfortable environment and excellent service at the dealership and John Webb's professional and special handling for us. And we are having great fun driving a BMW with its unique steering, handling and performance!

pbarclay1

Apr 10, 2012

We visited BMW of Sarasota and first met John Webb in March 2012 when we were replacing the older of our two Lexus cars with a newer used car. We have been very satisfied owners of Lexus cars since 1994. This year we decided to look at other brands, although we didn't expect to find any that could compete with Lexus high standards of customer service, comfortable ride and luxury amenities. We looked at and drove Buicks, Cadillacs, Audis, Mazdas, and Lincolns and did not find a car we liked. On the way to the Lexus dealership, we decided to have one last look at a different brand and stopped at BMW. John Webb warmly greeted us and when we told him we knew nothing about BMWs, he gave us a very clear and concise overview of BMW cars, kindly answered our many questions, honestly provided pros and cons of each car available, and allowed us to drive all of the cars we were interested in. John was honest and straight-forward and at no time did he disparage Lexus when we asked for comparisons. We did not feel pressured in any way to buy a BMW or to buy it immediately. But, with John's help on our first visit we found and bought an affordable 2009 328i that met all of our criteria for trying out a different brand than Lexus. John Webb efficiently handled the paperwork for the purchase at the dealership and provided excellent follow-up. We highly recommend visiting BMW of Sarasota and using John Webb as your sales representative. We enjoyed the comfortable environment and excellent service at the dealership and John Webb's professional and special handling for us. And we are having great fun driving a BMW with its unique steering, handling and performance!

jowinter

Apr 1, 2012

Our impression of the sales process and financial presentation of the lease details was poor. We mostly dealt with Mr. Bruno Demir, sales manager. Although the dealership set up two test drives for us, the less than clear playing with financial numbers drove us to leave the dealership. There was a significant conflict between this dealership and another to acquire the car with the colors and options we thought we wanted. BMW corporate in NJ did not care at all and told me that they don't get involved between dealer disputes. So much for the BMW experience. Not only did we leave this dealer, we left BMW forever. We are happy to have purchased the competing luxury brand Lexus over the BMW. JohnSarasota, FL

SUE BOOTH

Mar 31, 2012

HAD A WONDERFUL EXPERIANCE,WENT IN WITH A PREVIOUS PREOWNED BMW Z4 2006, TO TRADE UP.

Retired

Mar 24, 2012

As a couple who has purchased many cars we can't say enough positive comments about our experience with BMW Of Sarasota. From the very begining working with Jennifer Jacobsen, and Scott Foster the professional way we were treated was exceptional. We live in Massachusetts so buy this car was easy knowing the reputation of BMW Of Sarasota. Also, many thanks to Kyle Tabar and Aaron Reid for their service on our car.

S Y Z

Mar 20, 2012

They charged for work not done, and wanted more money ( $250.00 ) to diagnose the problem that they said was corrected and paid for. My car had black grease on the hood, fender,door ,and roof,and a tool was left under the hood. Customer relations were non existant. Never again.

James

Mar 13, 2012

I am from Bethesda, MD and was looking for a nice sports car to purchase after some hard years of work here in the DC area. Because I cannot take cellular calls from the public due to my job, I requested a quote on a new Lamborghini Aventador LP700-4 through email from this dealer. I was shocked when they responded with this message: "Dear James, It's ok. We'll send James Bond along to help LOL." I am not sure where to start on this... This is absolutely unacceptable to me, and I feel I was treated unfairly in the process of trying to purchase a new vehicle from them. I was virtually attacked by a dealer! I was willing to pay a decent amount up front, and would even arrange to fly there myself and discuss buying possibilities had they taken me seriously. I had always wanted the Aventador when it first came out, and this was the closest one to Maryland that I could find in the desirable color combination. Those who serve their country should NEVER be treated in this manner. It feels incredibly disrespectful and ungrateful. CONCLUSION: I sincerely regret even considering doing business with this stuck-up dealer. I admit that my restriction of taking calls sounds like a scam, but for them to immediately assume the worst is intolerable and unprofessional. I strongly recommend looking elsewhere for a new car. -James A.

Jerry

Mar 4, 2012

I couldn't be happier with the relationship I have established with Mo Alexander and BMW of Sarasota. Mo is a gentleman of the first order and has been a very special person to deal with in my recent purchase of 2 pre-owned vehicles. He guided me to the vehicles I wanted and provided me with the service and knowledge of the operation of the vehicles. I continue to annoy him with trivial questions, and he's very willing to keep me informed. Great guy. Great dealership

Car Clueless

Mar 2, 2012

I purchased a used Lexus from BMW of Sarasota mid-February. I usually don't take the time to post reviews, but in this case I really wanted to send kudos to BMW for the excellent service I received from Scott Foster in used car sales. His patience and kindness were outstanding. From the first moment I stepped foot on the property he assisted me and my numerous questions for hours on end. At no point during the time I was test driving vehicles did I feel rushed or pressured. For many of us buying a car can be a stressor with the thought of salesmen and financing, but I never felt any anxiety with Scott. I have told all my family and friends about his sincere and personable service. Congrats to BMW for having such a stellar and caring employee.

BMW lover

Feb 26, 2012

Excellent interaction, knowledgeable, great follow-up and review.

bmw lover

Feb 18, 2012

My relationship with BMW began in NY where I've owned two BMWs. As I'm a recent "transplant" soon to retire, I've relocated to Florida, traded in my used SUV and just purchased my THIRD BMW (2011) from this location. I LOVE my new car! My salesman,Moe was very attentive and professional in making sure I received the auto that served me best. I highly recommend this location and look forward to a continued and positive relationship with BMW of Sarasota.

normh34

Feb 3, 2012

I JUST PURCHASED MY 08 528 from BMW of Sarasota. I must say that working with Philip Boone was a great buying experience. He was knowledgeable about the car and always kept me informed of vehicles that were in my range and expectations. I havent had any problems with the car at this time and would recommend anyone to BMW Sarasota and Mr. Boone.

Luxury Lover

Jan 16, 2012

Just got a 2012 325i convertible and had a wonderful experience working with Stuart Lawrence and his manager Bruno. Stuart had encyclopedic product knowledge and was fun to work with! Would highly recommend him!

finfrock

Jan 16, 2012

I leased a 2012 BMW two days ago from Stuart. He was extremely knowledgable, helpful and fun to work with. Bruno was extremely helpful and friendly as well. I would highly recommend this dealership, along with Stuart and Bruno specifically who made this a very pleasant experience.

JohnStanley

Jan 16, 2012

BMW of Sarasota does with regularity all the things you want to experience when buying a new car or needing service on an older model. They are on time, friendly, explain every detail, and provide the best waiting room in the business. I would recommend all of their services and employees to anyone looking better treatment than they have experienced at other dealerships.

Spa Diva

Jan 3, 2012

Even being over 300 miles away, the rep Carey Paige was attentive and did everything to make my experience super easy! I needed the car delivered and they made all of the arrangements to make that happen. Just a wonderful experience all the way around~

Marc 49

Jan 2, 2012

The experince was pain-free. I got the car that I wanted for a fair price. The salesman, Scott Foster, was exemplary!

Marc49

Jan 2, 2012

A painfree experience! I found the car that I wanted and paid a fair price. I am very satisfied. The salesman, Scott Foster, was exemplary!

jasals

Dec 31, 2011

Overall the new car sales from business entry to completion was good. The computer system overload at the end of the year sales push was unsettling at best. This had nothing to do with the sales team or people working toward finalization of the process. The delays from computer slowness effected timely completion of the training session.

kelly

Dec 27, 2011

The salesman, Moe was very friendly and timely about completing the deal.

Ericvan

Dec 16, 2011

BMW of Sarasota provided me with a great car buying experience.

walter

Dec 15, 2011

Moe is a fantastic person to deal with at all times. This is my 2nd car from him. Neil in the cust service area was where I ran into problems. He was caught trying to pad my bii before we deceided to just get another car.Didnt care for that!!Thanks,I love the car however!!

TonyC

Dec 14, 2011

We are very pleased with our recent purchase of a used BMW Z4 from BMW of Sarasota. Ed, Susan and Carey were extremely knowldegeable, courteous and helpful during the sales process. We were considering another used BMW Z4 from another BMW dealership with better options. We selected BMW of Sarasota based on their professionalism during the sales cycle, the extreme cleanliness of the car and the fair price offered for our trade-in vehicle. We now look forward to an equally positive relationship with BMW of Sarasota's service department.

Yossarian

Dec 7, 2011

Great dealership to deal with. Stuart and Bruno were very professional and handled everything perfect.

BMW Fan

Dec 6, 2011

I had an excellent experience with BMW of Sarsota. Jack Hojnacki did an excellent job completing the deal in time and explaining the equipment in the car. I recommend BMW of Sarasota without any reservations. AIP

lovemyride

Dec 6, 2011

Buying a car from Ed Seymour and Susan Schoengold was a pleasure. They created a relaxed enviroment and answered all my questions so I could make the best decision for my needs. Making a major purchase can be stressful, but being treated in the caring manner one would show a friend, that was priceless

LNSiestaKey

Dec 6, 2011

I just had the best experience buying a BMW from Ed Seymour and Susan Schoengold. They created a relaxed atmosphere, listened to my needs and answered ALL my questions so I could make a truly informed decision. Thank you for caring for me as a person, I can only hope my next major purchase will be as enjoyable.

MaryW

Dec 3, 2011

Nothing but positive things to say about the manner in which my husband and I were treated. The car is all that we expected and the lease process was too.

brokerjoe

Nov 14, 2011

With a combined background in sales of over 30 years our experience with BMW of Sarasota and our sales representative, Moe Alexander was the most honest and easiest experience we ever had buying a car. Respect and courtest is what ranks them 6 stars. Pat and Joe, Sarasota

Ridge

Nov 11, 2011

My wife and I spent 3 weeks looking for a Pre-owned BMW X3 without finding what we wanted near our home in the Orlando area. I found one at BMW of Sarasota on the BMW website. I called and spoke to Ed Seymour and had a fantastic experience. Not only is he very knowledgable, he's extremely professional. Ed went above and beyond to make sure that the vehicle was what we were looking for - even going so far as to find an X3 at an unafilliated dealer nearby so that if I made the two hour drive and didn't like the vehicle I might not waste the trip. He made me feel like my wife and I getting the car we wanted was more important than him getting a sale. That's obviously not a typical experience at a car dealer. A it turned out, the vehicle was exactly as he described it. The monthly payment turned out to be a few dollars less than we had agreed on by phone - imagine that! Overall, it was one of the best car buying experiences I've ever had. Many thanks to Ed, Susan and the rest of their team!

Mshawn

Nov 10, 2011

My wife and I spent 3 weeks looking for a Pre-owned BMW X3 without finding what we wanted near our home in the Orlando area. I found one at BMW of Sarasota on the BMW website. I called and spoke to Ed Seymour and had a fantastic experience. Not only is he very knowledgable, he's extremely professional. Ed went above and beyond to make sure that the vehicle was what we were looking for - even going so far as to find an X3 at an unafilliated dealer nearby so that if I made the two hour drive and didn't like the vehicle I might not waste the trip. He made me feel like my wife and I getting the car we wanted was more important than him getting a sale. That's obviously not a typical experience at a car dealer. A it turned out, the vehicle was exactly as he described it. The monthly payment turned out to be a few dollars less than we had agreed on by phone - imagine that! Overall, it was one of the best car buying experiences I've ever had. Many thanks to Ed, Susan and the rest of their team!

James Gardner

Nov 3, 2011

I have done business with Jack Hojnacki for many years over many cars and I have always found him to be both pleasant and highly professional. I have not had much experience with the new owner's business model but, as long as Jack Hojnacki is there, I will return.

Driving enthusiast

Sep 30, 2011

I have been familiar with this dealer for about 6 years. Our most recent dealing was to start a new lease. The deal went well, many points were explained about the advantages and savings of leasing with the same dealer. The salesman was knowledgeable and presented the details well. I previously had a problem with the tires on a lease and a deal was worked out reducing the cost. The service dept. has always been above satisfactory.

Renka04

Sep 15, 2011

I have very good experience with BMW os Sarasota, very nice people, and especially Enrico Gutierrez who was very helpful and understanding. He explain to me exactly what i need to know, wonderful persom who's there to help you out. Thank you so much .

Mark

Sep 8, 2011

I had a very nice experiance with the salesmen at this location. The car happens to excellent and the service was extremely efficient and honest. I would recommend to anyone.

The Guardian

Sep 1, 2011

Low pressure, thorough explanations and a pleasure to buy a new car. There was no nonsense and the salesman was working in my best interest to make me satisfied (I can be difficult). This is the 10th car we have bought from the dealership yet they know they have to work hard everytime to earn our business.

The Guardian

Aug 31, 2011

This is a highly rated dealership because of the quality staff and hard work to satisfy the customer. Jack Hojnacki understands his buyers because he is an excellent listener to what buyers want and their concerns. They tell you what they can do for you and do not hold back in disclosing anything. When you leave the dealership after buying a car, you do not feel like you have been "beat up" and dragged over the coals.

Speedster

Aug 29, 2011

The BMW team took care of us. They worked with our budget, found exactly what we wanted and were extremely friendly throughout the process. No pressure and a great selection of cars. You must check them out.

atcrenegade

Aug 28, 2011

I purchased an '09 M3 convertible from this dealership in the beginning of August and had it shipped to NY. The interior was filthy, I only received one key and as of today 8/28/11 I still don't have a title so I can't register the car. The dealership was very attentive and had no problem calling me multiple times a day to accomplish the financing but I've called to discuss my problems several times and don't receive return calls. Overall I'm very displeased with the experience and if you're considering buying out of state - don't!

Jerry

Aug 22, 2011

From the time that I walked into the dealership to the tiime that I drove off in my new (to me)750IL, I was treated with respect. My salesperson, Eddie Cintron, was courteous and had everything ready for my review, expedited my paperwork. I was given a carfax and my service man, Greg, had already reviewed the prior service of this vehicle. With this type of experience, I am a proud owner of a BMW 750IL.

Rick_S

Aug 4, 2011

When I go to the Sarasota BMW dealership I am always treated with respect and never feel like I am being "Sold" something. It is truly the best car buying experience you can have. Buying a car isn't at the top of my favorite things to do but they sure make the experience much more pleasant than I have ever had before. I will always buy my vehicles here!

Rickschell

Aug 4, 2011

Every time I go to this dealership I am treated like I am their most important customer. Buying a car is not something I look forward to going out and doing but BMW of Sarasota makes the experience as pleasant as it could possibly be. These people are fantastic and I would never consider buying a car from anywhere else. There is never any pressure and never any hassle. I would recommend friends and have, but I would also recommend family to this dealership. If I had to describe in two words what I thought about them it would be "First Class".

Customer

Jul 29, 2011

Jack was an excellent salesman. He was very thorough, professional and knowledgeable getting us the best deal possible.

BMW Chick

Jul 23, 2011

I went to many different dealships not exactly set on what I wanted. However this was by far the most friendly and helpful one. Ask for Rico if shopping for a used car!

nataliehi

Jul 23, 2011

I went to many dealships in Sarasota and this by far is the one that stood out. They were more helpful and friendly then any of the others I had visited. I looked at many nice cars but the customer service is what sold me!

Mal Gurian

Jul 19, 2011

BMW of Sarasota has sold and serviced 4 out of 6 BMW's I have enjoyed. My original service advisor was Eric Bacher who always attended to my needs in a very professional and friendly manner. If required, a loaner car was always made available to me and service was always completed and washed as expected. Recently I have been assigned to John Tremblay in service who has equally treated me as if I was his only customer, keeping me informed on the status of my service. I have been buying cars from this dealer for 14 years and hope to contnue this relationship.M. Gurian

Beamer Lover

Jul 15, 2011

I had just replaced the battery in my 06 325i from a accident and Moe Alexander approached me about trading it in for a new one. I was thinking about trading it but wasnt sure. Moe showed me and my mom a 2011 and we were totally impressed! He worked out a deal and was able to get me into the new vehicle. I drove off the lot in my new 2011 328i the next day! Great dealership excellent service! Ashley M

malamocco

Jul 6, 2011

For the past several years I have been dealing with BMW of Sarasota. From switchboard to car deliverer I have experienced nothing other than courtesy and friendliness. Repairs are excellent, no need for return and redoing; time schedules are adhered to respecting the customer's time. And the organizing help and assitance we've received in the person of Doug Gibson has been invaluable. In fact he is the reason we decided recently to "go BMW". At age 90 it's invaluable.

pcstanding

Jul 4, 2011

The dealership took care of all the outstanding issues with this CPO 650 BMW; I have owned BMW's since 1983; I was considering leaving BMW after all these years for another German vehicle & this dealership won back my allegiance to the BMW product. Dealership is doing a great job on focusing on customer first!!! Thanks guys!!

Loretta

Jul 1, 2011

Ed has been my salesman for 3 years. He is very competent and friendly. He really went out of his way to get me the best deal.

mleardo

Jun 30, 2011

John really helped me with everything that needed to get done with te car. I would highly recommend him to anyone else looking to get service done to their car. everything was perfect and I got the car back the same day!

Seghrouchni

Jun 29, 2011

I had a great experience purchasing a used BMW 3x from BMW of Sarasota. When I walked onto the lot, Greg walked right up with one or two minutes to assist me. I told him I had seen a car online that I was interested in. He walked me right over to it, I test drove it and bought it. Louis Small was standing on the sidewalk when I pulled in on the following workday with a small engine problem. He was very friendly and reassuring. He said he would take it right over to the service department within one minute of me explaining that something was wrong. The engine just needed a coil replaced. It was repaired by 4:00 that same day. They gave me a loaner car for that day. Now my BMW is running great and I am very pleased with my purchase and my experience at BMW of Sarasota.

major08

Jun 23, 2011

If you want a great person who isn't too pushy and so knowledgable ask for Mo Alexander! We were going to look at various car companies and ended up going with BMW. It's our 2nd one from there. Mo was great!!! -KM

roanokebarry

Jun 21, 2011

I have purchased many cars over the years...many BMW's...this was my first purchase at this dealership in Sarasota and it was a pleasure. Arnold Greenwald was my rep. he was super...the manager Randall also very helpful...everyone involved was great..When anyone asks me I will be sure to recommend BMW of Sarasota as a great place to buy your car.Barry LeslieSarasota Fl. and Roanoke Va.

ldlunsford

Jun 20, 2011

The experience of purchase was overall quite satisfactory. This was the first purchase at a different dealler than my prior experience with purchase of more than 10 BMWs. Prior experience with BMWs is helpful because initial introduction could be overwhelming to a new BMW owner related to electronics. etc

tcassell

Jun 20, 2011

Andrea has several wonderful qualities to be in sales: Prompt, follow through, proffesional, and detailed. My expereince was exceptional working with Andrea and would recomend her to a friend.

Brenjen101

Jun 17, 2011

Enrico Gutierrez was friendly and very eagered and stayed the same throughout the whole buying process. I truly enjoyed his up beat attitiude, he was honest and up front about the vehicle and its apprearance and condition. Lori Lowman was surely the best FNI person that I have ever met in the car business and was very courtous about the rate and advise us on which vehicle cover she thought was best for our vehicle.

intruder

Jun 17, 2011

John Tremblay was very informative, thorugh and professional. He provided excellent service and was curteous. Additionally, he apologized and tried to repair my feelings of displeasure when I was at this dealership 2 weeks ago. At that time I had an appointment to have my yearly maintenance (I do not put alot of mileage on the car each year). When I arrived for my appt. another service person said that I could not have service for another 2 weeks although I was given an appointment over the phone. Of course the other sales man explained to me why (I needed two more weeks before my year was up) but he did not make me feel that he cared about my inconvenience. John certainly did feel my frustration today.My question is, when I called to make the appt, why is the person on the phone not looking in the computor to see if my year is up. My paperwork stated that I way there in May of 2010. So I should have been alright with my appt. Aparently not. This is not good business.

okolovitch

Jun 16, 2011

Extremely satisfied w/the service department. John Tremblay was my contact from beginning to end. My baby was towed to the dealer (would not start) and John went the extra mile taking care of her - he ensured timely diagnostics and cost estimate. When I picked my vehicle up (after repairs), John made sure he spoke to me personally and ensured I was completely satisfied. I was also able to speak to one of the technicians that worked on my car, which was immaculate when I got it back! No doubt I will return to BMW of Sarasota for servicing of my vehicle and highly recommends them. Great job John, thanks - am giving your card to a friend who needs his BMW serviced!!!

stelz12

Jun 15, 2011

John Tremblay was very nice and explained all my options to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, he will call me and let me know the price BEFORE they do any work. I needed new front brakes - and it was all covered under my extended warranty.

jwstaud

Jun 14, 2011

I brought our BMW in for service and the service advisor was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions.The service was done properly and within the estimated time.This is a first class dealership with an excellent staff.J.W.Staudenmayer

FrankR55

Jun 13, 2011

I like Mercedes, BMW, Jaguar, and Porsche equally. I just bought my 4th BMW in the past 4 years because of the stressless experiences I have had with Eddie Cintron. My relationship with him doesn't end after I purchase the car. My wife and I go to him every time we have a question about our cars. He does more to market a BMW than the cars themselves.ThanksDr. Frank Russo

Ajsgolf27

Jun 11, 2011

I went in for service and eveythinh was fast and easy. The entire staff was very nice and helpful. I am more than pleased with my visit.

lfvillarreal

Jun 10, 2011

Great attention by Jeffrey, always looking for my specific needs and looking around to see how he can fullfill my needs... sales vs finance are quite litte not coordinated, happens that the price verbaly negotiated in sales, at signing, the number was moved up some dollars...

John . E.

Jun 9, 2011

I had recently returned my existing BMW to Burt Smith BMW in St Petersburg. Even though I was an existining returning customer looking to renew my vehicle the salesman was just lethargic - not interested - I might as well have just looked at a brouchure. etc etc. I walked away with no car. They had lost my business and I was leaving the BMW brand.The following day I was visiting one of my business premises that just happend to be next to BMW Saraota.I wandered into Sarasota BMW car lot and was greeted by Jeffery - What a difference - warm greeting - genuine interest in me and what vehicle would suit my needs - no artificial selling friendliness here just genuine desire to help me find my right vehicle - WHAT A DIFFERENCE!This was the best car purchasing experiance I have ever had. Helpful - knowledgable - genuinely interested in my needs and not just the dealerships. Never did I feel pressured and at all times the team at Sarasota BMW went out of thier way to help me make the right choice.An excellent dealership you can trust and indeed - enjoy.

Diana31

Jun 8, 2011

The dealership was great enrico out salesman was very helpful and made me feel right at home , the salesmanager randle was also very helpful a great expreince

jylking618

Jun 8, 2011

Staff is extremely knowledgeable, friendly, helpful and I believe, honest. It was a pleasure doing business with them and I'd buy from Eddie again in a heart beat. He never made me feel pressured in any way.

Bob_R_BradFL

Jun 7, 2011

This was my first time initiating a sale via the internet. After several days of communicating with area BMW dealers I was down to 4 cars and three dealers. I chose BMW of Sarasota because they seemed most willing to work with me on my unusual trade in - a 15 year old BMW that was in exceptional condition. Over a few hours, we negotiated a reasonable price for a slightly used 2011 BMW, and after a lengthy appraisal process, they valued my trade at a price very close to what I would have expected from a private sale to a BMW enthusiast. The internet associates I worked with, Rico, Ed, and Susan, were true professionals who turned, what can often be an unpleasant stressful process, into a very comfortable buying experience.

dorecpr

Jun 7, 2011

pleasant experience, efficient delivery, as promised on time with the correct price. dealership seems to be run will, and encourages one to be a repeat customer

dfrmar

Jun 3, 2011

I have been a customer of BMW of Sarasota for over 5 years, following the purchase of a 330i. I have always received prompt, professional and courteous service from the entire staff of the dealership. However, I wanted to point out that Mr. Tremblay was my service advisor today, and went out of his way to ascertain any additional service needs I may have, offered me a beverage and kept me informed as to the status of the work being performed on my vehicle. Taking nothing away from the other service staff, I do want to express my appreciation for his efforts on my behalf.

bethseverson

May 30, 2011

Jack was informative and personable throughout the process of leasing a new vehicle. He kept us informed and provided specific information that assisted us in making the best decision for our purchase. The process was easy and enjoyable. We always value working with him and appreciate that he values our interests and do not feel the pressure we have with previous dealers.

tgardner34236

May 30, 2011

I recently moved to Sarasota from Princeton with my 10 year old BMW 740 iL. It was due for brake service, so I took it to BMW of Sarasota. It is a new facility with an exceptional commitment to customer service and satisfaction -- almost over the top. I give them top marks across the board. My only average rating is on price, which not surprisingly was high. My point of comparison is the family-owned and operated Kingston Garage near Princeton where I had previosly been having my BMW serviced. The Kingston Garage offered excellent service at lower prices, I suspect because they didn't have the overhead of a BMW dealership. I am nonetheless happy so far.

reginaely

May 29, 2011

Andrea was fantastic to work with. It was nice to have a female to do business with. It made me feel comfortable. She was friendly, knew her product and was a true professional. I would highly recommend her to any of my family & friends. Regina Ely

pennyh123

May 28, 2011

Great experience from beginning to end. Doug Gibson was fantastic to work with. I special ordered a car that difficult to find. Doug worked hard to get the car for me and gave me the best price I could find. I would highly recommend BMW of Sarasota.

satyamjalim

May 27, 2011

I would recomend this dealership to any of my friends and family to this dealership for many reasons.Not only does this dealership has the best, cleanest, most luxurious cars, but it also has employees who actually cares about their customers and their overall satisfaction. I am verry fortunate to get everything i needed in one place and looking forward to seeing this dealership growing and expanding because they deserve it!.

DeVonne

May 26, 2011

I told Greg what I was interested in doing and he came thru with my request. Everything went very smoothly and he made sure the transition went well. I have worked with Greg in the past and he has always been very knowledgable and professional and listens to what your concerns/wants are. I will definitely use him again.

jpalladino624

May 26, 2011

Andrea was the epitome of friendliness, knowledge and efficiency. She wasn't pushy or boastful (the death of any car deal for me) but rather just showed us how wonderful the car performed and answered all our questions pertaining to operational details. I'm an engineer so technical details are my thing. Of the numerous questions I had I believe she had answers for all but perhaps one or two- and those were unable to be answered immediately by anybody on staff. They needed a bit of research. In summary, Andrea was a delight to deal with. She made us feel as though we were her only customers. And even after 7 months when we return for service or questions she always has time for a friendly and courteous chat.

manuel9714

May 26, 2011

I was very happy and glad that I took the 3 and half hour drive to buy a vehicle from this dealership. The customer service was great the employees were awesome they answered every question I had... the dealership was very well kept and overall a great experience.....

mjsulliv

May 25, 2011

I felt the team at BMW of Sarasota did a great job. Greg Sullivan was an advocate for me in helping get the best price for me. It is great to know that they will help you out where they can to save you some money and get you in the car that you want.Great Job!

mollygodoy

May 25, 2011

I just want to say my service gentleman John who deal with me is a saint. I was in a foul mood the morning of my appointment and took it out on him. He kept his cool and treated me with the utmost respect. The next day I went to get my vehicle and he still was extremely nice to me. I apologized to him for my behavior the day before and still feel badly about the way I acted.Great guy, John. Eric in the rental car department was sooo kind and helpful as well!

Swall

May 25, 2011

I've purchased many cars over the years and this was by far the most pleasurable experience ever. Andrea Simomelli worked diligently to get me in my new dream car. Ms. Simonelli wasn't pushy, but followed up appropriately. She found me both pre-certified options, and then the "ultimate" vehicle - a new, black 650 convertible! Ms Simomelli was there through the purchase, delivery and checked in afterwards to ensure all was well.I can't emphasize enough what a positive experience I had! Sarasota BMW is truly world-class. The entire team is first rate. My positive experiences have continued since my purchase. The Service Department is first class and have been extremely helpful - even filling up my car with one quart oil and a smile.

weenyboy

May 25, 2011

I usually dread shopping for a new car but Andrea Simonelli of BMW of Sarasota made it a rather pleasant experience. As a former Secondary School & University educator, I taught Consumer Education for years. I can say without reservation that the professionalism shown by Ms. Simonelli from start to finish was indeed without any unpleasantness. Specifically, she did NOT try to "hard sell" me on anything that I didn't want or need as I tried to be specific as to exactly what I wanted in a new BMW. I had only one request of the Service Department thusfar and they had my problem solved, repaired, and I was on my way in less than 15 minutes! I hope that this type of service and Professional sales people which I have dealt with continues and If so, I will be a cutomer for years to come. John Bennett

cfraser1989

May 24, 2011

we had a wonderful experience working with Ed from Sarasota BMW. I have leased many cars and this was by far the best and easiest deal that my husband and I done. Ed followed through with all of his promises and got us in and out quickly. I would certainly recommend him to anyone looking for a new car.

A.L. Smith

May 23, 2011

John did a very thorough job with our service appointment. He went out of his way to inform us of the service details. Every thing was done in a proessional manner. He also helped us make an appointment to fix some problems with the leather trim on both the passenger and drivers side doors. Allan Smith

maxlor

May 22, 2011

Bought a preowned car via the internet. Communication with the salesman wasexcellent via text and phone. The car was ready and perfect on arrival at the dealership. Everyone was very friendly and helpful in the buying process. Would certainlybuy from them again in the future!

spanishwonder

May 21, 2011

Overall experience at BMW of Sarasota was excellent from customer services to the sales rep who help me purchase my first vehicle for me and my family thanks Rico! For sure i would be telling to my friends and family about BMW of Sarasota . Keep up the good work!

Karen Lewis

May 20, 2011

We came to the dealership to check on new BMW SUVs since our 2008 model lease runs out in August. BUT, I spied a used Mercedes in the "used" lot and inquired about that instead. Moe came right out and was very helpful, not pushy and easy to work with. I bought the car!We've bought a few cars over the years from this dealership (BMWs) and always been pleased with our purchases.

romabi

May 20, 2011

I had a problem with my 750 LI and they were insistent that they would find and resolvethe problem. They gave me a BMW to drive while my car was in service and they kept meupdated on what was happening with the car. They gave me an estimated time to resolve the problem and when it went over the time they explained why.The service Manager drove the car with me so that he could understand where the problem was with the car. They were in constant communication with BMW Corporate to solve the problem.

superbuyer

May 20, 2011

I had all the work needed done on my former BMW (trade-in) and I have great confidence in my Service Advisor and the entire Service Department to provide excellent work while I'm kept extremely comfortable. Morris, the used car salesman, was just as good. In fact, he did every thing I asked him to do which is what I have come to expect of this dealership.

bnmccarthy

May 19, 2011

Salesman spent the time to identify the right automobile that meet our needs within our price perimeters. I had to trade in my 2003 Ford Explorer V8. In order to make the transaction work he went the extra mile to find a buyer in the Mideast where my V8 was still in demand. Love the car! We have purchased 3 BMWs, two of which were in California. BMW of Sarasota - best dealer of the three.

Bruce levinson

May 17, 2011

Bruno and Jeff were great. They made buying a car very easy, and painless. I can't say enough about them and everyone at the dealership. I would definitely recommend all my friends to buy a car from them. Itnwas a pleasure and I intend to buy many more cars from them.

lezliecrosland8

May 15, 2011

Excellent service from the time we walked through the door. The salesman was kind and took his time. He answered all our questions. He was not pushy at all. He gave us the information we needed to make our decision to buy the car we were looking for.

bluemoonjt

May 13, 2011

Mo and the sales Manager greeted us in a upbeat friendly manner and both were very professional. There facility was very clean, finance mgr. was also very upbeat and friendly. We traveled 70 miles and would do it again. My car is beautiful and they did everything and above we asked them to do. Great experience

gwgraner

May 12, 2011

The engine service light came on and Kyle knew we were scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dealer provided me with a loaner and completed the repairs by the next afternoon 5/11.

anapiumbini

May 11, 2011

Nice sales representative, nice experience overall.I am very happy with my new X5 the color was exactly the color I was looking for.the Financial departament was very nice and fastthe sales representative gave me feedback during the process and help me in everything.

LINROSE

May 11, 2011

WE HAVE HAD OUR 2005 BMW CONVERTIBLE 325i IN TO THIS DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPAIRED AND EVERY TIME WE GET IT BACK, WE PUT THE TOP DOWN AND THEN IT WILL NOT GO BACK UP. THREE TIMES AGO, THEY HAD THE CAR FOR SIX WEEKS AND THE LAST TIME IT WAS FOR ONE WEEK. THEN, WE TOOK THE CAR HOME, PUT THE TOP DOWN AND IT WOULD NOT GO BACK UP AND WE HAD TO DRIVE HOME IN THE DOWNPOUR OF RAIN. THIS TIME WE FOUGHT WITH THEM AND THE WERE GOING TO CHARGE A $150 DIAGONISTIC FEE. THEN THEY CALLED AND SAID THE PART THEY PUT ON THE CAR IN sEPTEMBER HAD FAILED AND THEY WOULD REPLACE IT UNDER WARRANTY AND THEY WOULD CALL TO DAY AFTER THEY MADE SURE IT WAS REPAIRED. WE HAVE NOT BEEN CALLED AND I ASSUME, AGAIN, THE TOP WILL NOT GO UP. I HAVE CALLED THE FACTORY ON TWO OCCASSIONS AND THEY TOLD ME EACH DEALER WAS INDIVIDUAL AND THEY WOULD MAKE A COURTESY CALL AND SEE IF THEY COULD HELP. ON THE OTHER HAND, I WENT FROM THE BMW GARAGE WHERE I WAS TREATED BADLY AND WENT INTO THE JAGUAR DEALER AND THEY WERE VERY FRIENDLY AND PUT A NEW BATTERY IN THE KEY FOB AND SAID THERE WAS NO CHARGE IT WAS ON THE HOUSE AND THEY ONLY REQUIREMENT WAS THAT I HAVE A GOOD DAY. WHAT A CHANGE IN CUSTOMER RELATIONS. BMW SHOULD GO DOWN TO THE JAGUAR DEALER AND TAKE SOME LESSONS.

patchoulipatch

May 11, 2011

I just had to write to share with others how exceptional my experience has been with this service department. Aamir Khan is an outstanding, knowledegable gentleman that has gone above and beyond to help out with ANY questions or problems that I have had with my car. He is a constant source that I know that I can depend on. Aamir Khan definitely makes taking your car for service a pleasant experience. He is courteous and gets things done while keeping me honestly informed of the progress of service. What more could one ask for??!! I highly recommend asking for Aamir whenever you must take your BMW in for service...you will not be disappointed!!! Dr. Steffi Jo Chapin

Keith Schmeiske

May 10, 2011

My wife Sheri and I feel fortunate to have been serviced by Arnold in the process of choosing a vehicle from your dealership. Arnold is well schooled in his knowledge of your product. We where very happy with the care and understanding given to us while we made the decision on which vehicle to purchase. The process was smooth and timely. Arnold is a asset to your dealership and we look forward to our next experience. Thank you, Keith and Sheri

tealeegirl

May 9, 2011

Ed was customer driven all the way. He was friendly, knowledgeable, helpful and very thorough. He took the time to make sure we understood our options and what would work the best for us. He went above and beyond to get us into our new BMW. I wouldn't hesitate to recommend Ed and BMW of Sarasota for a new or used car. I can't thank Ed enough.Paula Curtis

rrod535

Apr 26, 2011

When I called BMW of Sarasota Rico was so helpful about my needs as far as giving me all the information needed for me to drive all the way from Tampa to see the car. His caring attitude got me there and then Ed did a good of job showing me a car I didn't even go there to see and worked to get a deal that I felt was fair for me and BMW of Sarasota. Thank you,Ralph Rodriguez

barrywatters

Apr 19, 2011

I compared purchasing my BMW to the similar experience of buying my last car from Wilde Lexus. The buying experience was fine but it was the associated detail where I fould the BMW dealership to be lacking. Nitrogen in tyres came standard at Lexus (including lifetime inflation)whereas BMW offered me nitrogen for $260, which I considered rediculous. I tried to order rubber floor mats over the phone from "Parts" and they wanted a form filled in and faxed back before any order would be placed. I expected "you just bought an expensive new car from us, no problem, I'll order the mats and call you when they're in". I subsequently bought the mats on the internet instead, and at a cheaper price. I'm pleased with the car but I worry about my future interestion with the BMW dealership having experienced real quality customer service at Lexus.

mario

Apr 17, 2011

I consider BMW of Sarasota, Used vehicles division to be Excellent. There was one communication failure during their sale and my purchase agreement which when I brought it to the attention of the salesman the matter was satisfactorily rectified. Follow up communications and cooperation were quite good. I met with the parts and service manager who was friendly, helpful, and offered advice, an overall great experience.

ToM3

Feb 14, 2011

Stop!! Step away from this dealership!! This is the most unethical and least customer-centered BMW dealership I have ever worked with. They manipulate trade-in values, they sell BMW Certified Pre-Owned vehicles without completing the necessary inspections, they use bait-and-switch techniques when quoting for service prices, and worse ... they are totally arrogant and insensitive to the concerns of their customers.I currently own four BMWs and have owned at least twenty in the past thirty years. I have never had problems with a BMW dealership, until now.When this dealership was named Southpointe BMW a few years ago, they weren't great but they weren't horrible. When the franchise was purchased and renamed BMW of Sarasota, the business began a downward slide that has taken it to depths of disorganization, arrogance toward customers, and deceptive business practices that I could not believe were possible with a BMW dealership. They tried to sell me a CPO car that had a cracked windshield and when I suggested that they replace it before selling it to me, they proposed that I buy it "as is" and then report the windshield to my insurance company two weeks hence ... no harm, no foul. What's up with that? A month ago, I brought one of my cars in because a brake-wear light was on. I was originally quoted $900+ for a complete front brake job (which included new rotors). It wasn't until the front was finished that it was discovered that it was the rear brakes that was causing the brake-wear light to illuminate. Then they quoted an additional $900+ to complete that work. And this was just the latest in a string service-related snafus that had been occurring at BMW of Sarasota. I stopped at the dealership three times to attempt to discuss my concerns with President Victor Young in person, and even though he was on the property, he did not have time to talk to me. His subordinates, at least six of them, sat in a closed office with their cups of coffee and never came out to see me either. Apparently they were having too good a time shooting the breeze. I also wrote three emails to Mr. Young and never received a response. I eventually registered complaints with BMWNA and the auto-group that owns BMW of Sarasota (Morgan Auto Group of Tampa). Mr. Morgan expressed concern but then delegated it back to Young, who by now had devolved into a passive-aggressive state. I knew there was no possibility for rational discussion at that point. What a mess!!Naples and Germain BMW ... here I come!!!

Stasoula1

Jan 20, 2011

BMW of Sarasota is absouutely the WORST dealership I have ever dealt with. Be warned and DO NOT buy from them.I was disappointed in the Finance / Business Manager and his pushy manner. He rushed through the paperwork regarding financing through BMW of North America. I was never offered the three different options of low interest financing, two years of maintenance, or $500 a month credit for three months. It was never discussed and I was only given a contract to sign for 3.9% for 60 months. I understand that this dealership also sells high end Lamborghini sports cars and my BMW X5 is a much smaller sale; however I should not have left feeling demeaned, and substandard. Two days after my purchase of the Certified Pre Owned BMW X5, the check engine light came on. I took it for service at BMW of Ft. Myers. The staff advised me that the battery needed to be replaced - apparently the battery had a recall and should have been taken care of before this car was sold to me in Sarasota. The car also had a tank venting valve replaced. I also asked them to replace the rear climate digital display and front ashtray, both of which were not functioning properly on delivery of the car. Another concern with my X5 purchase is the fact that when I purchased this CPO vehicle, I was given only one working key. BMW stresses that their CPO program is so thorough: Not every BMW becomes a Certified Pre-Owned Vehicle. In fact, there's an entire certification process, including a rigorous inspection. They must pass an extensive examination - a thorough and rigorous inspection by BMW factory-trained technicians. If this is the case, then why is my car in service two days after delivery with these five problems? Also, the rigorous inspection completely overlooked routine maintenance which should have been taken care of several months ago. Oh did I also say that the owner of BMW of Sarasota will be doing NOTHING to rectify this...certified letters have been mailed to a variety of leaders at BMW of North America, and...NOTHING!!!!!!What a shame.

mdfeser

Dec 26, 2010

Recently purchased a 328i from BMW of Sarasota. The car was represented as being untitled. Became suspicious of the dealership due to the demeanor of the salesman and the sales manager and went to DMV and had them do a check. The vehicle had been titled. Went to the dealership and confronted the salesman and the sales manager and the sales manager presented me with a Car Facts document that he said I signed proving that I knew the car had been titled. I told him I have never seen this document and that is not my signature. I signed immediately in his presence and we verified that it was not my signature. I also told him to look at the date at the bottom of the internet printed document. The date was 10/12/10. I then told him to look at the date on all the contract documents. It was 10/9/10. I then said why would I go into your dealer ship 3 days after the original purchase and sign a Car Facts Document. I then contacted BMW North America and BMW Financial and they gave me the runaround for two weeks and then said I would have to go back to the dealer. Dealer did several things to try to further gain financially including not giving me the Holiday Rebate that I had coming. I am amazed that such a high profile company is willing to risk their reputation by using such shady tactics!!! I will never buy another BMW again!!! Buyer Beware!!!

jdicker300

Jun 19, 2010

Caution: If you are thinking of buying a certified BMW better have the wheels and tires checked before you purchase. Better yet go buy a Lexus or any other luxury vehicle. Otherwise you may end up as I did. Paid almost 60K for a 328i with 13.1K miles. At 17.9K (4K miles later) I am told I need 2 new front tires at a cost of over $1200. Mgr says no tires are fine just get an alignment and bring back in 6 month to have alignment checked; you will be fine. Yeah!(was really a kiss off). So I bring it back in 3 months (because I had taken a +2K mile trip). So now the odometer is reads approx 19K miles and I am told that I need not two tires but all 4 tires. Mgrs, Asst Mgrs, Used Car Salesmen were all going to get involved nada, nothing. Service rep called and said what do you want to do about the tires DUH was no one listening! When I told him my speel I was told me BMW does not certify the tires, so buyer BEWARE. I would have been glad to pay my prorated share of the wear and the alignment wasn't looking for something for nothing. Also the computer system went down. Brought it in rep says we can tell there was a failure but don't know what module, said just bring it in when it happens again. Told him I don't live around the corner. Well for he next week or two it was out 99% of the time. This time it was off but all it needed was software updates. WHY PRAY WASN'T THAT CHECKED THE FIRST TIME! To top it off the rental is a little Mazda 3 with no automatic "safety locks" and when you step on the gas the a/c blows hot air! This was my 2nd and last BMW and I would not recommend South Pointe BMW of Sarasota (FL) to any

ihalaby

Oct 24, 2007

I have leased 2 new cars from Southpointe BMW in Sarasota, and the experience was wonderful. Mr Seymour went out of his way to help me find the cars I wanted. He then gave me an exceptionally generous trade in on my other cars as well as irresistible financing. At no point in time did I feel pressured or dealt with with anything less than absolute fairness.Highly recommended