Used Cars for Sale at BMW Of Springfield in Springfield, NJ

Bigtommy1940

Sep 20, 2016

Was Greeted by April she walked me through the process sat me with Gabriel pulled out my chair walked me to waiting area explained the FANTASTIC CHANGES that are being made coffee area fresh ground coffee brownies cookies bagels snacks juices for kids ! Amazing Massage Chairs I didn't want to leave ! April & Gabe checked on me to see if I needed anything. Got me when car was done timely manner had car pulled up and ready !! Highly recommend this dealership i will come back to buy my next car and continue to service here

kathrynb

Sep 9, 2016

After a lot of research on new vehicles, we narrowed it down to three makes to consider. We started with the BMW. Miss Haley Rose was our sales rep and after hours of inspection, questions, test drive and more we never even considered the other two makes. The quality of the X1 BMW from its amenities to its awesome driving performance, to the impressive warranty, and professional sales and service staff was a sell. Miss Rose's enthusiasm and pleasant knowledge was appreciated.

J J M

Sep 5, 2016

Great car great advisor Elvir Bazdarevic. Just the car I was looking for. Good familiarization with gadgets and gizmos. Right color interior and exterior. Excellent

Kenna G

Sep 5, 2016

Halie Rose was my Seles rep at BMW of Springfield. She and the other sales support staff ( James Trimble & Jim Bennett) were patient and guided me through the decision & closing process. I never felt pressured or intimidated. She was knowledgeable and great to deal with. Great selection of car brands that enabled to help narrow my choice to my BMW!

Amelia

Aug 28, 2016

I have a 2004 BMW X5 and have always serviced it at BMW of Springfield, the level of service is far superior to any other service center.The friendly atmosphere and personal attention from Tino,Jacob and the young ladies up front make every visit a great one.

Momdrea

Aug 25, 2016

Was a really good experience! We were treated very well by all staff. From service to sales. Every employee we encountered was courteous and friendly. Offering help or water or a smile. Very attentive to needs and quick to assist!

Vince Misseri

Aug 22, 2016

From the moment I walked in the door to the moment I walked out the door I was treated phenomenal. Nicole was the 1st who received my call then greeted me when I arrived to dealing with wil in the service department. They made me feel so comfortable. I could have left $1 million in the trunk and nothing would have been disturbed. Just great people to deal with. Special thanks to Eric Lilienthal. Many ThankVince Misseri

Momdrea

Aug 22, 2016

Marc was very helpful, courteous and attentive. Great experInce and prompt follow up and assistance the next day!!! Even when our sales visit turned in a lengthy day, Marc was very willing to make sure we were completely satisfied and always smiling!

Alex.Inge

Aug 15, 2016

I recently purchased a used 2014 jeep wrangler sport from the BMW of Springfield, it was a trade in car my friend had spotted on their lot. Could not have had a better experience - the staff was honest and helpful - making buying my first car a breeze. Although Jeeps aren't the dealers specialty, they set me up with those in Finance, Sales, and Service who knew a ton about Jeeps to help answer any questions I may have had. Chris Tracy even spent an extra 60 minutes helping me swap out the soft for hard rooftop, so I could get both home! Just one example, but many reasons why I'd recommend this dealership to anyone!

Sflemen1

Aug 14, 2016

I purchased a vehicle from Art who was fantastic and I do love the vehicle. He made my experience so comfortable and everything went smooth. However I waited over 3 weeks for my plates until I contacted the dealer. I then received an email Sunday 8/13 when my temporary expired on 8/14. I drove to the dealer to pick them up and was told to pull into service for them to install the plates and get a car wash which is a free service. When they brought my car back it had a mark on the hood and looked like it was not washed. I told them about the mark that was not there when I came in. The valets who look like teenagers huddled in a group there just looked annoyed like I was bothering them. They again took my car and removed the spot but my car was filthy. The service department seems to be staffed with arrogant teen boys and girls. I am not looking forward to my next appointment and I would never recommend this place to a friend. No wonder the car washes are free, they don't wash it they just tell you they did. I felt very disgusted when I pulled away. Not the way I felt after dealing with Art. That day I left extremely happy, excited & satisfied!!

Alpesh Patel..

Aug 9, 2016

I purchased brand new BMW X5 and could not have had a better experience than BMW of Springfield. I spent tremendous amount of hours in dealerships and with online pricing at others but the car buying experience was amazing with Veedit Patel (VP) at BMW of Springfield. He did everything he could to assist in configuring and in the purchase to make sure all expectations were met and we get best of what we wanted. His overall professionalism, personality and respect of the customer was a total class act. When we went to close the deal, everything was ready as VP mentioned we just signed couple of papers and we were good to go. It was the best car buying experience and will be returning to this location for any future purchases.

james123

Jul 25, 2016

We came in to look at a used BMW. Marc made it a great experience and provided excellent customer service. I would highly recommend contacting Mark at BMW of Springfield.

Sean Allread

Jul 25, 2016

My car advisor Marc delafuente was more than helpful when it came to finding a good fit for me and making the deal happen. The dealership welcomed me in the door every time with water and immediate attention (water was nice because it has been 80-90+ degrees every time I've been up there). My only upset was the length of time it is taking for me to get the purchased vehicle, but I don't put that on the dealership because they had recently gotten it in on trade and it had some damage to it so some body shop work was in order. Total service, body work, and detail time is estimated at one week. I am once again going to be a proud bmw owner. Thanks again to Marc, it's been a pleasure. "Fast sales make fast friends"

Connie

Jul 22, 2016

My husband and I have bought two vehicles from Marc. He has always been very helpful and we enjoy dealing with him ! We came in for service on our new Audi and ended up buying a new BMW 550 from Marc !

doug miller

Jul 21, 2016

Mark and the staff handled everything I just sat back and enjoyed my experience.... I will most definitely be back. I will also be referring my friends and family.

Jan Buning

Jul 15, 2016

Marc made the purchase of my X3 seamless. He understood the need/criteria and was able to pair me up with the perfect work vehicle. His attention to detail was greatly appreciated!

Jeremy P.

Jul 15, 2016

VP went out of his way to make the deal move. He was outstanding at accommodating every need making me feel comfortable during whole buying process. I first contacted him through email to lease X6 and he was not hesitant to give out every detail via email. And when I got to the dealership there was no surprise and everything went very smooth and quick (really quick). I don't normally leave reviews like this and sometimes feel skeptical about rave on a client advisor but this is my way of thanking him. Needless to say, pricing was so competitive that no other dealerships in the area could not beat it. Thanks again for the help and providing wonderful experiences!

LaTanyaHB

Jul 7, 2016

Larry Shakur Stokes:I am writing to express my sincere thanks to you and the other staff members involved in the purchase of my 2016 BMW X4 i28. I have purchased many cars in the past; including BMW but, this was by far the BEST car buying experience that I have ever had. You have a dependable nature and a genuine desire to satisfy the customer, you went above and beyond to broker the right deal for me. I appreciate the fact that you dont have a one size fits all attitude when it comes to your clients. Purchasing a car is normally a taxing and time consuming process, I can honestly say that this was neither. Thank you again for making the purchase, as well as my less than desirable trade-in effortless. P.S. I drove all weekend and I am in love with my new car ? Sincerely,LaTanya H-BA very satisfied client

RCole

Jul 7, 2016

As always, Marc and the rest of the staff were great to deal with. They answer all your questions and make getting into a new vehicle as quick and as painless as possible. I'll keep coming back

Steph Hamel

Jul 7, 2016

I brought my CPO X5 to get serviced before my 3 yr. unlimited coverage warranty expired. Well, I was quite impressed with how Gabriel handled everything from start to finish. He left no stone unturned. He was able to update any service that my car would have required in the near future. I will be back for I am a very satisfied customer. Plus the coffee is great too ;) Thank you!

Adrian Soto

Jun 16, 2016

We came looking for an used BMW for our growing family. Marc took great care of us and showed outstanding customer service. I would recommend looking for Marc if you're interested in buying/leasing a vehicle at the BMW of Springfield.

Vijay

Jun 9, 2016

We were looking to buy specific 535 xdrive advertised car and found exactly what we needed. Sales experience was professional and courteous. Jeremy you did good! We will definitely visit you again for next level of experience!! Thanks Again

april

May 25, 2016

Marc DeLaFuente is the reason that I keep returning and purchasing my vehicles from BMW. I am on my 4th car and would not use anyone else or go anywhere else!I as well have purchased a used vehicle for my daughter and Marc graciously assisted me, while used vehicles are not his specialty and he still treated me like I was purchasing a luxury vehicle for myself.Marc is professional and keeps my interests in mind while still having integrity for the dealership. Customer Service and Communication are vital in todays market and Marc continues to knock it out of the ballpark!Thank you for all of your hard work for myself and my family Marc, you are appreciated greatly!April Stopka

DLaBree

May 16, 2016

Most of us hate the car buying experience but after visiting your dealership by appointment and with the most professional, kind and encouraging staff, especially Marc, I am a changed customer. My appointment was on time, I was not attacked by sales people. You all helped me achieve something I wasn't sure would happen and with no false promises or vague responses. Thank you so much! It's your employees that make this dealership top notch!

Satdieg1rl

May 16, 2016

Marc was wonderful in helping me find the "right car" and the "right deal" for me. He really puts the customer first and I like that he is not overly aggressive which is typically what turns me off from a sale. He answered my questions and gave me the space and his expert advice without "hovering." He is a wonderful resource and would recommend him to anyone looking to buy a BMW or even explore buying one. He is very knowledgeable, down to earth, and professional!

moefreak33

May 13, 2016

I purchased my vehicle from JMK BMW in 2014. I have used them (on occasion) for covered warranty repairs; and now I remember why. I recently had a warning light come on that stated "parking light malfunction". I called the dealership and was told it was just a parking light that burned out and that it would cost $24.00 to replace. I informed them that I also needed my windshield replaced (for a second time) due to being hit by multiple rocks. I informed the rep that I had paid approx. $960 for the previously replaced windshield at Flemington BMW. He stated that he would check the availability and pricing, and get back to me. Within 5 minutes, I received a call back, and was told that I would be charged the same amount as the previous windshield replacement, and was quoted the $24.00 for the bulb replacement. I immediately set up the appointment for the next day. On the eve of my dropping my car off, I received a voicemail from Paul, who stated that my windshield would cost OVER $1800 to replace!! How did we go from $960 to over $1800 in less than 24 hours?!? Also, I was told that my parking light was going to cost $130, not the $24.00 that I was quoted!!! When I informed Paul to look at my receipt from my last windshield replacement, he immediately called me back and now quoted me $1100.00!! I'm no Einstein, but, how do you drop $700.00 in less than 5 minutes?!? So, now, in less than 24 hours time, I received THREE different quotes for THE SAME WINDOW!!!! I was then contacted by another service department adviser, who tried to insult my intelligence by telling me that my windshield was not replaced by a "certified BMW technician" the previous time, and that they did not use the "BMW approved glue". WHAT?!? So, apparently BMW glue must be lined with gold, because the glue kit costs $100. And you are also getting a "certified BMW technician" to apply said magic glue, and that costs A LOT OF MONEY. You are also paying over $100 for the "certified technician" to screw in a light bulb. Thank you BMW...I can change the light bulb just as well as your certified technician, and it won't cost $100 hour, for 30 seconds worth of work. I will be returning my car to Flemington BMW for my window replacement, and will NEVER return to your dealership again. I will also NEVER recommend your dealership to anyone...not even my worst enemy.

Tombceo

May 13, 2016

Called to make an appointment April as she stated like the month Amazing informative helpful and followed up had to meet her she referred me to Jacob they both are amazing got my car promised on time price was on point and the young lady at the desk Danilia dolli I can only pray I get these 3 EVERYTIME highly highly recommend

sue durante

May 3, 2016

I gave 5 stars because they were extremely helpful and nice when purchasing our new BMW. Every employee met and exceeded our expectations. Anthony was awesome!

x004673

May 3, 2016

They make the buying experience very easy. All detailed are handled and they spend so much time with you. I have bought 20 vehicles in my life and this was the best experience! The salesman John Strazza is terrific.

Ronald Bergman

May 2, 2016

I have stepped into many dealerships but only this one is where I'll make the long drive to return should I decide on a new BMW. They are all polite but Art Youman who helped me after Bryant Bustamante spoke to me before. Art is a no nonsense salesman who will advocate for his customers and listen to their needs and concerns. I would never buy another BMW froM anyone but this dealer and Art. Art is that embodiment of an honest and hard working salesma.

New Z4 Driver

Apr 24, 2016

I leased a Z4 and Larry Stokes was beyond wonderful throughout the process as was the rest of his team including Mauricio and Ryan. I have had the car for a week now and not only does it drive wonderfully but they continue to check in with me. Anyone looking to go with a BMW won't be disappointed to say the very least.

andreuro59

Apr 20, 2016

Finally a painless leasing experience. BMW of Springfield was terrific. Ask for Larry Stokes. He made it happen. Was pleasant, realistic, patient and delivered as promised. I have only good things to say about Larry and this dealership. We will be back.

dreamer1

Apr 3, 2016

Found the experience to be very pleasant. The sales team was very professional and helpful They were willing to work with me on price. Also contacted me a number of times after the sale to see if I had problems with anything on the car

Alex Cedeno

Apr 1, 2016

The entire experience was great. From the minute you walk in, until you drive out with your new car. My advisor John Strazza was the best. I told him what I need and wanted to pay and that's what he found for me. He was very patient with me and answered all my questions and really hit the nail on the spot with the car he found me. Honestly could not be happier about it all. I was fearful walking in due to the general fear that surrounds buying a car but after coming here, I think car buying is a not as complicated as most people make it out to be if you know what you want and can afford. The staff also makes you feel very at home and comfortable.

Ctina

Mar 31, 2016

I was trying to reach a dealership in Springfield Ma. But I got Sprinfield. Missouri. Mark figured that out quickly but stayed on the phone with me answering questions that I had about a car. He went out of his way to help me and said I could call again if I had questions. Great sales person. Keep him

Don

Mar 31, 2016

Marc Delafuente was the most understanding and friendly salesman I have ever met. He knew what I was looking for and helped me make the purchase easy. Would definitely recommend anything looking for a vehicle to work with him in the future.

fullmoon21

Mar 31, 2016

I stopped by with no intent to actual buy a vehicle, but to review the process. Elis listened very carefully to my concerns and accurately and time-efficiently provided information in a very sales-friendly manner. The initial information was consistent to the end and options were made available as I questioned each car buying option. Elis was respectful and explained the process in layman's terminology, which cut-through some of the red-tape discussion.

Nanraven

Mar 31, 2016

Mark was excellent to work with on my car purchase. Towards the end of my lease, Mark telephoned me with reminders, but did not waste my time and did not bug me. When it was time (with about a week left on my lease), I called Mark and he quickly understood my needs, concerns and interests. The entire process was extremely easy and I was able to obtain what I wanted with a minimal amount of time expended (I absolutely hate wasting my time).

pitchford,arlene02

Mar 31, 2016

I came to this dealership five years ago, and visited the Springfield location, and the same salesman was there. He never changed, still kind and polite, and friendly towards me. I thought its not in my budget but when I come back I hope Marc is still there, and he was! He's consistent, kind, friendly, clean, professional, and nailing the knowledge and sale of the car. I'm satisfied!

HEIL FAMILY

Mar 29, 2016

MADE US FEEL LIKE FAMILY,MARC DELAFUNETE WAS OUTSTANDING QUICK ,COURTESY AND PROFESSIONAL SERVICE. SECOND CAR WE BROUGHT FROM MARC AND BMW OF SPRINGFEILD . WE ALSO GO TO THEM FOR CAR PURCHASE'S.

Najla

Mar 29, 2016

Uncle Larry is the best salesman I have ever encountered. There is no messing around. He means what he says and says what he means. My experience with him was comforting. I was looking to purchase my first BMW after visiting two other car dealerships he made sure I received the vehicle of my dreams.Najla Solomon

Bmw5

Mar 28, 2016

We had a great experience at BMW of Springfield. Our salesman was helpful and knowledgeable about the vehicles. I would recommend them to anyone looking for a BMW

calvin1

Mar 18, 2016

Marc DeLaFuente was a fantastic salesman--very knowledgeable and understanding of what we needed. From the time that we entered the sales floor, we were treated with the utmost respect and hospitality. I would like to thank Jim, Scott, Stephen and Tommy for their contributions as well. This is my fifth BMW I've bought at different locations in the US, and this is by far the best experience yet. You couldn't ask for a better team of professionals. They all have different areas of expertise, but act as a cohesive unit. I sincerely appreciate everything they did. Reliable BMW is awesome! Thanks again Marc!

Angelica

Mar 17, 2016

Elis was beyond exceptional. We told him from the start what we wanted and what our budget was and he was able to find us a great deal. He was patient and stayed well past his schedule to accommodate us with the whole process. It was a pleasure doing business with Elis and we hope to continue to do so in the future.

bbaker

Mar 16, 2016

The dealership remodel is beautiful and Mark F was very easy to work with. Brit in the collision center was accommodating and very helpful. Jim the GM was especially focused on our satisfaction. He made it all happen fast. Brett Baker

Standsh7

Mar 14, 2016

Service is quick to obtain, the car is ready when promised, the care and the people terrific, the cost is as estimated, and I never need to return as there are no problems.

Jorge

Mar 8, 2016

We had 2 BMW before and we were thinking change this time to a different brand but one more time we had a outstanding attention from Mark de la fuente and finally we got our new x4 he is the best!! Great time, good help and awesome attention!! Thank you Mark so much.

Smaree

Mar 7, 2016

I contacted this dealership to inquire about a new vehicle. I was transferred to John Strazza and he immediately started working on a deal. John was honest and extremely helpful during every step of the process. I'm in law school and I don't have time to play games. I explained my situation and John understood what I wanted and never asked for anything more. He exceeded my wants and needs! He made sure that when I picked up my car it had everything and more included in the vehicle for a great price! I'm thankful I came across BMW of Springfield and spoke to John because if it wasn't for his amazing service, I probably wouldn't be driving a brand new 428xi. I look forward to working with John in the future. We will be back to purchase another car in a few months. If you want to purchase a new vehicle, you must contact John at BMW of Springfield. Also, Mark is amazing! He's literally a Genuis!

JaredE

Mar 3, 2016

Gary Floyd was an outstanding sales advisor. He was very professional and knowledgeable and made the entire process a breeze from start to finish. I highly recommend Gary and will return to BMW Springfield for my next purchase.

Dakotaboy

Feb 27, 2016

I can't say enough wonderful things about Ellis, the staff at the dealership, the genius team and fhe dealership as a whole. I didn't walk in to buy a BMW all I knew was that we needed a car and needed one quickly, but Ellis was so professional and took so much time wth me working out pricing for many different vehicles. Not once did he even hesitate when I asked about so many different vehicles. This is what real customer services is; making the client feel great. Needless to say I walked out visited a few other dealers but returned the next day and purchased a BMW X1. I love it and I have stopped back at the dealership a few times for my plates and an encore visit and I always feel so at home when I walk through the door and Ellis always makes a point to say hello if he sees me. I can honestly say that I'm a client for life. I'm already thinking about my next BMW.Keep up the great work.

Cole H

Feb 24, 2016

I was sent a "use tax" bill from the state of pennsylvania after leasing a bmw from then "JMK BMW", I had several questions regarding this tax as it was my first lease and first vehicle from out of state. I have been trying to receive assistance and get some questions answered from BMW of Springfield for over two months now. After several voicemails were left in finance, I have given up and decided to share my experience. I will not be returning to this dealership nor will any friends or family.UPDATE: As of 3/1/16 my problem with the dealership was resolved. Thanks again to Tom for handling everything so promptly after notified

Christy1234

Feb 23, 2016

Great salesman, Mark D. Another great car buying experience there. Taken care of from beginning to end of buying process. I would buy from them again.

Linda

Feb 23, 2016

Marc has helped me purchase my third BMW. I am a "lease to own" customer. He has always been very helpful, courteous, and professional through the years--I would't want to work with anyone else for such an important purchase. I am also very pleased with the Service Staff. They have always been helpful when my car needs servicing, plus anything additional, like a low tire. I also appreciate the fact that I am treated with respect because, as a woman, I cannot say that has always been true with other dealerships and service staff.

Darren Pearce

Feb 22, 2016

Marc did a great job. Made it easy, quick to respond to questions. He did a nice job to accommodate my schedule. Provided me with necessary options.

Eric

Feb 19, 2016

Let me start by saying I been taking my 650 and my M3 here to get serviced for the last 4 years and they always take care of me and my cars so when it was time for a new car wasn't no different. Jeremy was great honest and upfront. I had a lot of questions he even stayed an hour after they was closed just to make sure all my questions was answered. Tom the sales manager made the paperwork an buying process quick even with my not so good credit I was able to get into the car I wanted hands down this was the best car buying process I ever had thanks Tom and Jeremy you guys are the best

Gina&billmaloney

Feb 19, 2016

Marc leased us our x5 then we recently purchased it. We wouldn't want to deal with anyone else. He is a cut above the rest. He has always made us feel welcome and has gone out of his way on several occasions for example coming to our house and setting up the garage door openers to our X5. The whole experience was easy and stress free and I don't think that happens with buying a car to often but Marc make sure that is the case! But the great experience doesn't end with Marc; every time I have brought my BMW in David Griffith in service is professional and friendly. Just makes the day a little more easier when you trust who is taking care of your car. We will look forward to our next purchase with Marc.

Jay

Feb 18, 2016

Marc DeLafuente was very professional and I buy a new car every 8 month to a year and will be back to buy another one if treated the same.

Eric H

Feb 17, 2016

My credit isn't the best but Jeremy and the sales manager Tom not only did they get me into the car I wanted but gave me some good information about my other car situation as well. I never felt pressured to buy or sign anything. Jeremy stayed an extra hour after they was closed just to make sure all my questions was answered. I felt like a king there and I love my M6 convertible I'm just waiting for the summer time thanks Jeremy and Tom you guys are the best!!!

vaccetta

Feb 17, 2016

Mark was friendly and helpful. He knew exactly what I needed and help me get a great price and a great rate. Couldn't be happier. Very helpful even after I brought the car home. I would certainly recommend people to purchase from Mark and Reliable BMW.

Bp7mp3

Feb 15, 2016

Our salesperson Marc D. Was awesome and very helpful in leading our X3! We have bought several bmws from this dealership and the service is top notch.

REHarris

Feb 14, 2016

My wife and I visited this dealership looking to test drive a BMW X1. Immediately upon arriving at the lot we were greeted by our sales rep Gary Floyd. He was very friendly, knowledgeable about the vehicle, and made us feel right at home. The dealership was very well stocked with new BMW's, and very well setup. The finance dept. explained at length our buying/lease options. Everyone there was very helpful. We especially want to thank Gary Flod for his help at the dealership. He was a great help, and we recommend anyone in the market for a new BMW to visit BMW of Springfield, and ask for Gary. He will take very good care of ou.

Bmwxq

Feb 13, 2016

Gary was absolutely wonderful. knowledgable, concerned, and exceptionally easy to work with. He went above and beyond to ensure our experience was not only a success but an enjoyable experience. Service during and after the sale... A true car professional.

Joey

Feb 11, 2016

Car shopping is usually difficult and time consuming. Not with Marc at BMW! What an easy and enjoyable experience. Thanks for everything. I'm hooked!

Michelle

Feb 11, 2016

I can not say enough great things about our BMW salesman, Gary Floyd. He listened to what we were looking for and he found us a great 2013 BMW X3. I showed up with an appointment at 8am and I was driving home in my newly purchased vehicle by 11:30 am. I test drove the one he recommended and loved it! This is my 3rd BMW with this Dealership! Let Gary find your next vehicle for you.

KyleCristoffer

Feb 10, 2016

Gary Floyd made my car buying experience very pleasant and enjoyable. I highly recommend Gary Floyd and BMW of Springfield for anyone looking to purchase a new or used Vehicle!

roc797f

Feb 10, 2016

....the attention I received from Gary Floyd was most impressive. I was shopping for a used X3 and although Gary was busy with a customer, he managed to help me test drive 3 different vehicles. It was clear that I was a priority for him and that he was going to do as much as he could to earn my business. He even called me a day later to see if I was interested in an X5 and to discuss another X3 that the dealership was expecting to receive. While I did not end up buying a BMW from Gary, it was by no fault of his own, I simply found the exact used model (2014 X3 35i M sport)I wanted somewhere else.

Bmwmkt

Feb 8, 2016

Marc DeLaFuente was very patient and knowledgableQuite helpful and like "no pressure" approachWas able to test drive different models before choosing the one we likedOverall pleasant experience- highly impressed

Janna

Feb 6, 2016

Top of the line dealership. Everyone there knows the products & answers every question thoughly. From test drive, negotiations, sign paperwork, to product specialist... everything went smoothly. Mark was my saleman & was very professional. I've bought a car twice from him & will continue to do so in the future.

Marc Williams

Feb 6, 2016

Great service from start to finish, was always up to date with my repairs. He was happy to help me with my problem. Also gave me a loner car while i waited for my repairs

Heather C.

Feb 4, 2016

This is my first BMW and I've wanted one for some time. Actually found it on their website on a Friday and headed to drive it on Saturday. I was lucky enough to work with Marc Delafuente as my salesman, and he was awesome! Made me feel very comfortable, wasn't pushy at all, and he made the whole process as smooth as possible even though they were swamped with customers. I'm extremely pleased with my purchase and will most definitely return when I'm in the market for my next car. It's true when BMW claims to be the ultimate driving machine. You won't be disappointed!

KZ

Feb 4, 2016

Marc and Will are friendly and genuine people who made me the best leasing deal possible. I am sure they will do the same for you!

Nopassword

Feb 4, 2016

I had an excellent experience. Mark was an excellent person to deal with. I would buy from this dealership again and would hope that Mark was my sales rep

akira8798

Jan 29, 2016

Elis is by far the best Client Advisor I have dealt with. This was my first car with my fiancee and we were really nervous about looking for cars. Elis was patient and thoughtful about our concerns and needs. He was also genuine when it came to our options as well. He truly took care of us and I would definitely go back to him the next time I buy a new car.

RyanShae

Jan 29, 2016

This is about Charles! This is my second BMW in 6 months!!! Charles is the consoment professional. He makes my experience awesome. I'm telling you as attorney I trust no one, especially not sales people isn't that what we are taught? No don't be fooled. Charles Amadi is the BEST! Second to NONE!! I have purchased other cars since I own a livery service with other luxury brands and no one compares to Charles at all. They were nice but Charles goes above and beyond the call of duty. BMW of Springfield don't lose Mr. Amadi , he is your greatest asset. Thank you Thank you Thank you Charles!

Tzterry

Jan 25, 2016

This was the first experience I have ever had purchasing a BMW. I've worked with many dealerships in the past but none provided the same experience. I worked with Marc DeLaFuente through my entire experience. He was excellent to work with and was very straightforward and honest thought the experience. I will be back to purchase another vehicle in the future. I highly suggest asking for Marc if you're looking for a new car!

Steph Hamel

Jan 20, 2016

Thank you to the best Client Adivisor, John Strazza. He worked with my husband and I to get the best deal. Truly, I've never walked out of a dealership as happy as I have with BMW of Springfield. It was also a pleasure in meeting Chris Tracy, Pre-Owned Sales Manager, who made the best deal for us happen! Looking forward to experience the service side in hopes it will be just as fantastic. Thank you for fulfilling our bucket list in driving an X5.

Vishal Vashisht

Jan 20, 2016

A. Excellent set of people with NO ATTITUDEB. Very easy to workC. Sales to Service folks make genuine attempt to help you.D. Its all about their people supporting the business. I will recommend Springfield BMW

Jrizz104

Jan 19, 2016

We've been buying BMWs from Lucas for last decade ! Lucas treats you like family from start to finish. With thier huge inventory, JMK certainly gives the best deals in the tri-state area. Be sure to ask for LUCAS !!! You won't be disappointed...

Wali

Jan 19, 2016

Their service is excellent! It's been the only dealership I trust for my car. I would definitely recommend this place for service or buying new or used cars.

Apreciousrose

Jan 17, 2016

This is my 5th BMW Lease. I was indeed pleased with my "Red Carpet" experience at BMW of Springfield, NJ. Mr. Stokes is conscientious and is there for you. He is a gifted Salesperson who evoke a sense of honesty with truth. He works with you, for you and not against you. You can accept his word. He is like the BMW "Logo" who propels the essence of what BMW stands for. Keep being the best and choosing the best.

Stewart911467

Jan 16, 2016

After 3 bad trips to BMW dealers in NY i had enough. Decided to go to NJ and i'm happy i did. I was the 5th person in my family to purchase a BMW from BMW of Spingfield. The salesperson we all used was amazing. Her Name is Agata. Do yourself a favor and purchase from here. On pickup day the BMW expert Nick made sure i new how to customize my new 5 series. He was awesome. Great experience here.

Chris 808

Jan 14, 2016

This is a comfortable dealership and the location is really convenient for me. The staff is knowledgeable and extremely helpful. My saleswoman Agatha was terrific,spending a great deal of time with me ensuring that I would be totally satisfied with my final choice (and I am).

Looked Everywhere

Jan 6, 2016

I checked everywhere for a SUV. I found the best value at BMW. By far a better car than any other dealership, and our salesman Andrew Flori made the drudgery of car buying fun. We feel we got a great deal, great service, and a sense of pride in our product. Everyone there was friendly, and for the first time in a long time, I felt like their goal was our satisfaction, not just to make a sale. Thanks Andrew, and the rest of the BMW team.

BMW_Customer12

Jan 3, 2016

After a very negative roadside experience, my X5 was eventually taken to BMW of Springfield NJ and within a short time received a brand new transmission free of cost being under warranty in time for the Christmas Holiday. Tino Pereira and Paul Augusto from the Service Dept were knowledgeable, easy to talk to and delivered on their promises. Tino even went the extra mile to ensure that my wife and I received a safe and a professionally serviced vehicle. BMW of Springfield NJ definitely restored our confidence and trust in customer care, vehicle management & servicing. Theyre the real deal. Well done guys!!

BMW Girl

Dec 29, 2015

First off I want to start off by saying I came in on Saturday the day after Christmas it was so busy and crazy! I walked in with my daughter and was greeted and welcomed by the two girls at the front desk. I asked for a sales person and Michelle called around and no one was answering she went got me water and my daughter a juice, she saw i was getting frustrated waiting. Left the desk and went around and found me a sales person. Eliz was the best sales person for me, he was honest and so helpful with all my questions. Me and my whole family drives BMW and I will be recommending you guys to everyone. Busy or not your staff was great!!! I will be back to see Eliz, And thank you Michelle for being so helpful and for your outstanding hospitality.

dmax

Dec 29, 2015

I've known Benn, the BMW retail parts person, since 1994. We've had hundreds of transactions; I've ordered thousands of parts, and the only time he gave me the wrong part was when I gave him the wrong number!There's one and only one reason I'm loyal to this BMW dealership and that is Benn. I'd probably drive 2-3 hours to get to Benn, so I'm sort of limited in where I can retire! If it wasn't for Benn, my '99 328i wouldn't have 306,000 miles on it and it wouldn't run as perfectly as it does! Also, Ken in the body shop is also great as is his shop. Thank you, Benn...and thank you Springfield BMW for him!

stubergman

Dec 28, 2015

I have owned my 2002 330ci for almost 14 years and have been looking to replace it with the 435i.VP started me off and I finished with Gerry. Diaz explained the money issues well.I had two genuis help answer my questions over the two visits I made from Ithaca NY. The women at the front desk were working well too.

stubergman

Dec 28, 2015

I have owned my 2002 330ci for almost 14 years and have been looking to replace it with the 435i.VP started me off and I finished with Gerry. Diaz explained the money issues well.I had two genuis help answer my questions over the two visits I made from Ithaca NY. The women at the front desk were working well too.

backfixer

Dec 26, 2015

I did the research and knew what I want. Alex Ramos gave me numbers based on the car and features that were close to my actual deal, with no nonsense or games. He let me check out the car, answered questions and knew the car, and was respectful of my buying timeline.Upon second contact, after visiting another dealership who played pricing games from the start, I returned and told him exactly what I wanted. He found a similar car in the tri state network and with my tru car quote, he worked up some numbers that were similar to the original ones, taking back three payments on my current vehicle.Upon finalizing the deal, I met with their professional negotiator who was professional, and a worthy negotiating partner, to finalize a deal we both could live with. The completion of the sale was simple, and their detail person went over the car and off I went. Would definitely recommend.

Real Reviewer

Dec 25, 2015

Dealerships typically get a bad name and most times customers are more willing to write a letter of complaint rather than their good experience. I would like this opportunity to highlight a great dealership and staff at JMK BMW in Springfield, NJ.My wife and I went to the dealership to see and test-drive some selections and were surprised how courteous and professional the staff presented themselves. (Trust me, my wife HATES going to shop for any vehicle. Emphasis added) Under the leadership of Michael Cappuccio, Used Car Sales Manager we met Veedit VP Patel, our Salesperson and the Finance Manager, Brent Jackson. What a great group of gentlemen truly professional!They were extremely knowledgeable and answered all of our questions on the product lines and wanted us to be comfortable and informed. They wanted and ensured a pleasurable customer experience!JMK BMW and the team of Michael Cappuccio, Brent Jackson and VP stand towers above the normal dealership experience. We strongly suggest you give them a visit; you wont regret it.

TheGreens

Dec 24, 2015

Larry Stokes is an excellent Senior Client Advisor and always goes out of his way to make the whole car buying experience worth the time and effort. I have purchased BMWs from Larry over many years now and he makes buying cars effortless and pleasurable. I would highly recommend speaking with Larry Stokes if you are in the market for your next BMW.

TheGreens

Dec 24, 2015

Larry Stokes is an excellent Senior Client Advisor and always goes out of his way to make the whole car buying experience worth the time and effort. I have purchased BMWs from Larry over many years now and he makes buying cars effortless and pleasurable. I would highly recommend speaking with Larry Stokes if you are in the market for your next BMW.

Gio535

Dec 22, 2015

I usually dread the prospect of buying a car. The idea of spending hours with a salesperson is not fun, fortunately this was not the case with Mr. Stokes. I had a rough idea of what I wanted and called to inquire. Larry's obvious extensive experience and knowledge helped matched my needs to the car that was best suited to meet them, a 2013 535i. I had spent all of about 20 minutes on the phone with him. We arranged a test drive of the vehicle in question, and an inspection my trade in and within a half hour, forty minutes tops, we arrived at a deal. Larry had taken down some preliminary information from me earlier during our call and as a result had all of the paperwork prepared in the event I decided to finalize the deal, a really great move. Throughout the process I never felt pressured to make a decision which was a major plus. He was very upfront about what I could expect and never disappointed. I returned later that evening to take delivery of the vehicle and it was ready as promised. Overall, I was very grateful to have dealt with Larry. He made this a very stress free, most of all, quick experience for me. I recommend Larry Stokes enthusiastically and without reservation! He is a great reflection of the class and elegance that you will experience at this establishment!

ajm121392

Dec 22, 2015

I am finally driving my dream car and it was all thanks to Agata. After driving Nissan's my entire life, I had a certain mentality going into purchasing a car, BMW of Springfield completely turned that stigma around. It was the most pleasant car buying experience I have ever had. Agata patiently helped me get out of a nasty finance term and found me the perfect car. Everything about this place is perfection, as you'd expect with anything BMW. The facility is beautiful and everyone is professional and courteous. I am finally in my Ultimate Driving Machine and I will never go back.

Gio535

Dec 22, 2015

I usually dread the prospect of buying a car. The idea of spending hours with a salesperson is not fun, fortunately this was not the case with Mr. Stokes. I had a rough idea of what I wanted and called to inquire. Larry's obvious extensive experience and knowledge helped matched my needs to the car that was best suited to meet them, a 2013 535i. I had spent all of about 20 minutes on the phone with him. We arranged a test drive of the vehicle in question, and an inspection my trade in and within a half hour, forty minutes tops, we arrived at a deal. Larry had taken down some preliminary information from me earlier during our call and as a result had all of the paperwork prepared in the event I decided to finalize the deal, a really great move. Throughout the process I never felt pressured to make a decision which was a major plus. He was very upfront about what I could expect and never disappointed. I returned later that evening to take delivery of the vehicle and it was ready as promised. Overall, I was very grateful to have dealt with Larry. He made this a very stress free, most of all, quick experience for me. I recommend Larry Stokes enthusiastically and without reservation! He is a great reflection of the class and elegance that you will experience at this establishment!

John R

Dec 22, 2015

Great customer service from Gerry M and Nick N in the selection, ordering, and pickup process. They spent significant time helping us with options packages and explained the vehicle when it arrived. Great experience buying a car.

Gottix6m

Dec 18, 2015

Jacob always helps me out when I bring my car. Gives me the best advice and always take care of my vehicle. If your having problems with ur bmw go see him. Thank Jacob

Gottix6m

Dec 18, 2015

Jacob always helps me out when I bring my car. Gives me the best advice and always take care of my vehicle. If your having problems with ur bmw go see him. Thank Jacob

Happy Guest

Dec 18, 2015

Receptionist Michelle and Jasmine made me feel like I was a celebrity asking me if I wanted food and drinks spoke very professional to me and my husband. Made us very comfortable while buying my car.

satisfied 2015

Dec 18, 2015

Very professional company to deal with . Very friendly staff . They really impressed my wife and i the way they would keep checking to see if we needed a bottle of water also explaining every detail about the car we were buying and assureing us they would continue to give us special attention in taking care of our vehicle in the future.i would like to highley recomend this great company to anyone interested in purchaseing a world class vehicle and would HIGHLY RECOMMED ANDREW FLORI to assist you in your purchase

Tulsa Man

Dec 16, 2015

My first purchase from this dealership. They make it hassle free. I will definitely consider purchasing another vehicle from them soon and recommend them (BMW of Springfield, MO) without reservations.

Jrodriguez

Dec 14, 2015

In my last visit to Springfield BMW, I was being helped by Jocelyn Cedano. She truly went out of her way to give the most accurate and helpful information possible. every time I visit this dealer the whole staff is great but I just felt that her outstanding service was something exemplary.

Jrodriguez2366

Dec 14, 2015

In my last visit to Springfield BMW, I was being helped by Jocelyn Cedano. She truly went out of her way to give the most accurate and helpful information possible. every time I visit this dealer the whole staff is great but I just felt that her outstanding service was something exemplary.

RAMcTJr

Dec 5, 2015

After 40+ years of very happy experience with this dealer and its predecessors, I can confirm that the new owners are determined to continue the many years of excellent service and that they are succeeding in every respect. They delivered my latest BMW this morning, and every aspect of the experience was ultra professional and thoroughly cordial. Ms. Grzebyk was wonderful to deal with, she knew the vehicles precisely, and her responsiveness (several times from home on days off) and immediate attention to detail was just amazing. Mr. Coelho was equally energetic and effective in handling one of the other BMWs in our family (we now have five of them). You have a very happy customer and we will be back again very soon.

coolpatel007

Dec 4, 2015

Rakesh Patel -CPO 2012 -BMW 528xi white with Black combo,Long story short - title sums up all ! I purchsed BMW 2012 CPO 528i and 328i- 2015(My cousin), both same day in July. I bet you will go all dealrships and online sales sites - you won't find prise and good response as you get it here at JMK(now BMW of SF). My self; i have been looking all over dearships from edison, bridgewater, trenton you name it.. I was looking for specific color (white) CPO 5 series and I found it few places, I went every single of them and discussed my finance and loan (BMW 0.9% offer), among few took interest to know about more or some just gave us Business card and say call me or we will call you kind of attitude,Here at JMK(now BMW of SF) you will amaze how they treat you and how they handle your everysingle request, VP and Art was the salesperson who are the reason we purchased car from there. you don't have to believe me just meet them once and you realize i spent whole time somewhere for nothing. Basically, if you like me who look 20 sites and 10 showrooms before buying and find the best deals every possible way with all savings and stuff !! Yes - go to JMK and flag me if I am wrong ! seriously don't even waste you time any where !

Carrie ASher

Dec 3, 2015

Marc DeLaFuente is very professional and genuinely has your best interest at heart. Marc will go above and beyond to make your experience the best.

chris

Nov 27, 2015

Was looking to buy an X3 of a 3 series sedan. Performed several test drives and settled on an X3. Andrew was very helpful in providing cars for test drive that met my specifications. The process took several hours and Andrew showed extreme patience. Tony and Paul (senior management) were also involved in the process and provided excellent information regarding our transaction.What makes this dealership excel is not just one person but the entire sales and service staff.

LDK72

Nov 27, 2015

Excellent customer service. Have purchased luxury vehicles from other dealerships, but never experienced a transaction transpire so smoothly as BMW of Springfield Missouri. Very impressed with the hospitality of Andrew and fellow salesmen at BMW. Already planning on future purchase from this dealership.

Meredith80

Nov 23, 2015

I recently leased my second car from this dealership and I couldn't have asked for a more pleasurable and smooth experience at a dealership. Lisa had contacted me regarding my upcoming lease maturity and my options. She was very pleasant to speak with and responsive. Lisa setup a test drive with Alex. Alex was great answering our questions and being patient with us as we made our decision. Tony was very detailed in going over the finance end. The entire process from scheduling the test drive to picking up the car was seamless. The overall environment at the dealership was warm, friendly and inviting. I have never had such a pleasurable experience like I've had at BMW Springfield. I absolutely love the car!!

Siread

Nov 20, 2015

I have been a Saab owner for many years and always had a great service experience at JMK Saab. When it was time to replace my sport wagon, which by the way I was told to do by JMK Service because I was "wasting money", (which in itself is pretty remarkable); I was not sure what to do. I had looked at many cars. Cathi owner principal and Anthony at Saab Service suggested I look at the new BMW X1 next door. I went over there, was introduced to Angelo , the GM and then Lucas in sales. Lucas was able to source the car with the options I was looking for at a great price and got it turned around quickly for delivery. He has been responsive and courteous to my emails and questions. I am looking forward to continuing my Service and Parts relationship at BMW of Springfield under the new ownership.

Excel2gthr

Nov 18, 2015

Very professional and stress free. Our buying experience could not have gone better. We are repeat buyers and look forward to our next interaction A+

Xlentresults

Nov 18, 2015

Gary is very professional and through his actions makes you feel that he truley has your best interest at heart. He is enthusiastic about his work and a good communicator that follows through on his commitments. Through Gary's actions and support from Paul, it made for a hassle free purchase experience for my wife and I.

lori p

Nov 7, 2015

I loved working with Agata. She was professional, well informed and made the process quick and easy. She was truly a pleasure to work with and spent a lot of time with me showing me the features of the car I was purchasing. I would highly recommend Agata and JMK BMW. Mark Burkhardt was also very helpful in explaining all the details of operating the car to me.

proudnewownerofaBMW

Nov 6, 2015

This was by far the easiest experiences I have ever had while purchasing a vehicle. Normally, the salesmen are very pushy but Andrew was the perfect amount of persuasive. He was very respectful of my time and made the whole buying process a breeze. I highly recommend him to anyone else looking to purchase a car from Reliable!

Ty

Nov 5, 2015

I've long been a fan of BMW and have purchased other vehicles from this dealer. Marc was great to work with - answering questions, explaining the features, and doing so without any pressure. My wife absolutely loves her 128ic and we will certainly be back when it is time for me to replace my truck.

LexusFamily75

Oct 18, 2015

We had an excellent experience with Andrew Flori, Paul, Mark, Levi and Dave at Reliable BMW (and Lexus) dealerships in Springfield, MO, yesterday. We looked at several cars and ended up in a Lexus ES 350. We got a great deal on an excellent car. They have an outstanding team there. People were very friendly and helpful; they offered us water; they made sure we were well taken care of. I don't say this very often, but this was a very pleasant car buying experience. I'd do it again.

Ms. Muhammad-B

Sep 30, 2015

Charles is GREAT! Excellent experience with him. I am 1st time BMW customer and so happy I got to experience that with Charles A. for several reasons. I was able to trust him, his recommendations and advice. This is my first time ever leasing a car, so I was somewhat unsure of how it completely works, with Charles competence and knowledge I gained a full understanding. He listened to what I wanted and gave me all the additional options from car features to price range and let me choose what works best for me. He never tried to sell me a car I didn't want or coerce me to get a different car, got me the exact car (2015 - RED 428i XDrive Sport Coupe) I asked for and I could not be any happier. He went the extra mile, above and beyond to make sure I will be completely satisfied as a customer. He is generous, patient and knowledgeable. He went over the car with me to make sure I understood all the gadgets before I spoke with a BMW Genius. I recommend Charles as a future Sales Rep to every potential BMW Customer. Other staff members I dealt with, Christopher Diaz (Finance), the receptionist and Mark Burkhardt (BMW Genius) at JMK Springfield, NJ are all very pleasant and competent as well. Charles A. and JMK Thank You for such a great experience and I Love My Car:)

Sudie51

Sep 30, 2015

I would like to share my experience using Reliable BMW. The staff, and my salesman, Sam McCahon, were totally accommodating, and a complete pleasure to do business with. This is my second BMW. Sam is very knowledgeable and went above/beyond to satisfy my needs. Whether you buy new or used, you will be treated with respect and dignity. Reliable ' s service department should have an honorable mention also, kudos to David, their Service Manager. By far the best dealership I have ever dealt with.

Kcbob321

Sep 11, 2015

When I went in I really didn't have the intentions of buying. I was taken care of by Will. What I liked most about Will was that I felt like I wasn't being sold. It felt like I was being shown a car by a guy who really loves BMW. This guy truly is a fan of the company and loved sharing his knowledge. I ended up buying a car and truly felt like he was working for me and my best interest, including giving me the best price he could. One thing I thought I could live without is "customer service" but once you have experienced how great they treat you it would be hard to do without it. Great service, great experience, great place.

bigdog

Aug 28, 2015

Sam was a pleasure to work with he was very knowledgeable.Sam was very courteous and helpfulOur experience with the dealership was very good.

CaraHelm

Aug 27, 2015

My husband and I came in to purchase a family friendly vehicle as we just had a baby and needed something with 4 doors. Wilfredo Rodriguez was the salesman that we spoke with. He showed us a variety of pre-owned and new vehicles. We finally decided on what we wanted and the process could not have gone better. Will was friendly and professional. He even stayed after the dealership was closed to show us how to program our car radio/Blue Tooth etc. I would recommend this dealership and especially Wilfredo to anyone.

baller2425

Aug 26, 2015

The employees were helpful and very knowledgeable about the cars and services they provided. Mr. Will Rodriguez was very informative and helpful in the research and guidance in my car buying experience. Would definitely recommend!

Car1234

Aug 26, 2015

Wow it is hard to come into a dealership and find a sales man that you can't actually can a sales man. Will is a professional advisor just like his business card says he is not a salesman, he showed us everything possible about the vehicle guided us through the process and helped us to make the best possible choice. He was so easy to work with, had an smile is his face the whole time( and not a fake one) he knew what he was doing, most importantly you could see his passion for vehicles and specialty bmw vehicles. We are telling everyone about reliable bmw and of course will !!! Thank you so much !!!

Erin

Aug 26, 2015

I had a great experience at the dealership thanks to Sam McCahon! I have been looking for a new car & Sam did an outstanding job answering every question I had! I would highly reccommend him to anyone who visits this dealership. Thanks Sam!

M13alan

Aug 26, 2015

Hi my wife and I came in looking to purchase a preowned vehicle, Will Rodriguez greeted us and listen to what we wanted in a vehicle. He was professional and very polite. Our experience was great .

jared1

Aug 25, 2015

I just bought a new BMW 2 series. This is my 3rd BMW . My Salesman Sam is amazing and listen to what I actually want. I called him Monday morning and told him what I was needing, he quickly found my exact dream car , and I picked it up that afternoon. I couldn't be happier, every attention to detail was noted. Literally my dream car. As always Sam follows up with me to make sure everything is going good and I'm happy with my car. Anything little or big they are always there to help at BMW. I couldn't have picked a better car for myself. Thanks Sam for awesome sales service!

Kentsummey

Aug 25, 2015

I recently inquired about the new BMW 3 series and was assisted by a gentleman named Sam Mccahon. The gentleman was very helpful and full of all the information I wanted. I did not end up purchasing a vehicle but plan to in the near future, and when I do, I sure hope this young man will be the one assisting me in my purchase.

LP

Aug 25, 2015

I was going around from dealer to dealer trying to get an idea of a good car for my needs and all day everything just seemed so tiresome and other dealerships were never very helpful. Until I got to the Reliable BMW. I was helped by a wonderful young man by the name of Sam McCahon. He took the time to listen and understand what I was looking for and what I needed out of a vehicle, and he also gave me a few pointers himself. He was very knowledgeable and very kind! It is an experience I won't soon forget. He was an absolute delight! I recommend this dealer to anyone who I know is looking for a new car, great customer service and I thank you!

Packerforever

Aug 22, 2015

Everyone at Reliable BMW was very nice, very professional, and easy to deal with. Sam , especially, was great as our sales adviser. He made the overall process very enjoyable.

RyanShae

Aug 16, 2015

JMK BMW is the BEST! And their greatest asset is their people! Charles is at the top of my list! Please go see him, he made my experience so easy. And listen I have bought cars at a few dealerships. It was so painless. Charles has so much experience with ALL cars. He told me everything about getting this car. He was and is amazing, I called him AFTER the sale. He ANSWERED and HELPED me!!! He is just great words can not explain. Thank you Charles!

csstzd

Aug 12, 2015

My experience with reliable BMW was top notch. Everybody was very helpful from the time I walked in to the time I left with a new car. I would recommend reliable BMW to anyone looking for a new or used vehicle!

lisab1

Aug 8, 2015

I had an excellent experience with my first car lease with Sam McCahon. He was very professional and knows his stuff. He made me feel very comfortable in my decision and made the whole process very simple. I highly recommend him!!

PatrickMc

Aug 4, 2015

Buying this car was a great experience.It seems the whole Team was there to do all they could to make it easy. I will recommend!

Msoliman

Jul 8, 2015

VP Patel did an excellent job accommodating my needs while buying my new 528i xdrive. from start to finish i have nothing but good things to say about VP and JMK BMW. he went went above and beyond to locate the right car for my needs. went through every option and when we finally settled on a car and made the deal upon delivery he walked me through the car and how to use every feature. over all i am very pleased with the service and my new 528!!! i will definitely be going back for all my cars thank you VP and everyone at JKM BMW

msoliman

Jul 8, 2015

VP did an excellent job accommodating my needs while buying my new 528i xdrive. from start to finish i have nothing but good things to say about VP and JMK BMW. he went went above and beyond to locate the right car for my needs. went through every option and when we finally settled on a car and made the deal upon delivery he walked me through the car and how to use every feature. over all i am very pleased with the service and my new 528!!! i will definitely be going back for all my cars thank you VP and everyone at JKM BMW.

aboulos90

Jul 6, 2015

VP was very helpful in helping me choose the right car for me. This was my first time leasing from BMW and I wasn't too sure how everything works. VP was competent and answered all my questions in a timely manner. All fees/monthly payments were explained thoroughly ahead of time. Once I decided on a 528xi Xdrive, he explained to me all the options that came with the car. He remained very professional the several times I met with him. He would also respond to me right away any time I had a question. I have several family members and friends looking for a new car, and I will definitely recommend his service to them.

Pete S

Jul 1, 2015

Agata Grzebyk did an excellent job finding an x5m for me on an expedited basis. A great experience. Highly recommend both the dealership and Agata.

adams74

Jun 19, 2015

I worked with Sam McCahon in purchasing my BMW X3 and had a fantastic experience. Sam has followed up different times just to be sure I'm happy with my vehicle and see if I have any questions with any of the features. This will be my third purchase with Reliable BMW and I continue to come back because of the great customer care I receive not only at the time of purchase but after! Sam's dedication to the customer and his job will be what I remember when it's time for another vehicle!

jared1

Jun 19, 2015

I have leased a BMW and recently bought a BMW from Sam McCahon at Reliable BMW , they are always willing to go above and beyond for what ever you want. I have owned over 20 cars and have used several different dealerships over the years. From now on its only BMW for me. Even after the sell if I have had questions or a broken window , whatever Sam was happy to take my call and help. The service dept is friendly and cooperative. I couldn't be happier.

Burton G Edison NJ

Jun 18, 2015

I WOULD REMISSED IF I DID NOT TAKE THE TIME TO REMARK MY RECENT EXPERIENCES AT JMK BMW PARTS, BODYSHOP AND THE SERVICE DEPARTMENT. I TOOK MY CAR IN FOR AN EMERGRENCY WATER PUMP. TINO THE SERVICE MANAGER TOOK MY CAR IN AND WITHIN TWO DAYS HAD IT FIXED AND EVEN PROVIDED ME WITH A LOANER CAR AT NO COST. ITS THE CLOSEST THING IVE SEEN AT A DEALERSHIP TO DR. QUINCY OF THE TV SERIES. I BROUGHT THE BROKEN PARTS IN AND HE WAS ABLE TO FIGURE OUT WHAT I NEEDED. WHAT A GREAT GUY!THEN, AT THE BODYSHOP LAUREN WHOS THE CLOSEST BODYSHOP ASSOCOIATE IVE EVER MET TO NURSE JACKIE FROM THE TV SHOW WAS SYMAPRHETIC TO MY NEEDS. SHE RELIEVED MY ANXIETY. SHE SAID MY BABY WOULD BE WELL CARED FOR AND FIXED. LAST, BUT NOT LEAST ROBERT THE GENERAL MANAGER WHO WALKED UP TO ME EACH AND EVERY TIME I WALKED IN THE DELEARSHIP, AS IVE WATCHED HIM WALK UP TO OTHER CUSTOMERS AND ASKED IF THEY ARE OKAY AND/OR NEEDED ANYTHING. ROBERT IN MY OPINION IS OLD SCHOOL AND TAKES AN INTEREST IN THE CUSTOMERS, NOT JUST FOR SHOW BUT HES THE REAL THING. THANK YOU TO THE STAFF AT JMK BMW! GRATEFULLY,BURTON G., FROM EDISON NJ

George K.

Jun 4, 2015

If you had to list all the qualities that you would hope to find, but seldom do, in a BMW car dealership sales person you could take the time to write them down or you could simply work with Jess Garcia at JMK BMW. I bought my dream car largely because of Jess. He was the epitome of the no pressure take you time approach. Jess provided answers and guidance for all my questions and kept the final price within my budget by suggestion a few options that he felt were worth the extra dollars and those that were not necessary. Jess also gave me the best deal by far over the 3 or 4 other dealerships I visited. I am moving to Austin from NJ and if I get another BMW I will travel the 1800 miles north to buy it from Jess. Enuf said. Jess gets an 11 on a 10 point grading system. George K.

Extremely disappointed

Jun 1, 2015

The Salesperson John Dwyer was straightforward, professional, honest and his follow up was great.He listened to what was requested and offered a few possibilities, all within the parameters that I requested. I was running late to get to the dealership to pick up the new leased vehicle and had an accident. I called John and told him that I would have to reschedule. He offered to drive to my home and pick me up, which he did. I was able to sign the paperwork and drove the vehicle off the dealership lot that evening. Kudos to John for his excellent work!

mariamb12

May 20, 2015

VP did everything in his hands to make sure I was satisfied. He was extremely prompt in answering phone calls, text messages and e-mails. He is extremely professional and is ultimately trying to make his customers happy. I have already recommended him and JMK to many friends and family members. This is the second car I purchase from a dealership, first experience was okay, but second experience, which was at JMK with VP, was so quick and easy. I am totally satisfied with my car and customer service. THANKS VP!

tizjcrew

Apr 30, 2015

Purchased my car from JMK BMW back in February. VP, my Sales Specialist, is the consummate professional, returns calls when he says he will, follows thru with all his promises and gave me great deal on my car. The dealership is spacious with a gorgeous show room and all of the staff there are friendly and accommodating. Will definitely be back to purchase future vehicles.

Laurie H

Apr 28, 2015

our sales specialist, Art Youman went above and beyond. Extremely informative and knowledgeable from the very first email. we did not just walk in cold to the showroom. We filed an application through the Internet, as our time is very limited. He was upfront with us from the start, no running back and forth to haggle with pricing. He was very professional. Brent Jackson was our financial representive, also very knowledgeable and professional. Dealership as a whole very welcoming. Traveled 30 minutes out of our way. We live 1 mile from an other BMW dealership, as well. We plan on recommending many of our friends to JMK.

Ms. Renee Burgess

Apr 22, 2015

I recently had my 2013 BMW X6 serviced for a new windshield (yikes), even though this was an expensive job, the entire staff made my experience pleasurable. I just wanted to acknowledge Lauren for her superb customer service skills, patience and sincere passion for her job. She went out of her way to brush over some scratches I had on my car with some" brush up" paint, when I had only asked her for a quote. I was truly humbled and appreciative of how she just took the initiative to do that. Thanks again, Lauren!

CGJ

Apr 1, 2015

I recently purchased a 2015 428i convertible. I shopped around to all the BMW dealers in the NJ area and JMK was by far the best of the best.My sales advisor, Paul Solomine, was amazing! He was a pleasure to work with from my initial meeting through the purchase process. In my opinion, he went abouve and beyone my expectations to get me the best deal on the car and took the time to follow-up giving me updates on the status of the build from the time it went into production to the name of the vessel that transported the car across the pond.I could not be happier with the experience and will recommend your dealership highly to anyone who is in the market for a BMW.Thank you for such a wonderful experience. You have a customer for life.

EEEJD

Mar 24, 2015

Agata was amazing! She was an absolute pleasure to deal with from my initial phone call inquiring about the vehicle through the rest of the purchase process. She went above and beyond my expectations to get me the best deal on the car and I could not be happier with the experience. She definitely will be my first call for my next car!

hectorroman

Mar 17, 2015

My experience with JMK BMW was superb. I searched for the car I wanted directory from bmwusa.com and was able to see JMK's inventory clearly. Jess Garcia was very professional and very honest. I would 100% recommend him and the dealership for anyone looking for a new or certified BMW.

Cgh

Mar 16, 2015

When I went looking for a Certified Preowned BMW 335i, I did a nationwide search looking for the best deal on vehicle I wanted and found what I was looking for at JMK. I got a 2013 335i with 9K miles for at least $5,000-$6,000 less than many dealers were charging for 2012 models with 25K with the same options. As an out of state buyer, there were a couple of glitches which are to be expected when doing long distance deals, but my salesman Mauricio Nunez, was great and worked with me to make it happen. The staff at JMK were very courteous, professional and friendly and the atmosphere was very comfortable. Even though I wasn't financing or doing a trade in, there are still a details to go over and Mauricio did his best to expedite things, so I could get on the road to head home. He is extremely knowledgeable about his products and went over everything in the car to make sure I understood and was comfortable with it before leaving on a 500 mile trip. He followed up to make sure I got back safely and kept me apprised of the status of registration and title work. If I lived in the area, JMK would be my choice for BMW service and when it comes time to buy another BMW, Mauricio will be my first call.

ROSELIKEAFLOWER

Mar 5, 2015

HAVE TROUBLE WITH CAR FUEL PUMP,AFTER HAVING THE CAR FOR 2 DAYS,DEALERSHIP,WAS GREAT FIXING THE PROBLEM.WOULD RECOMMEND THIS DEALER SHIP TO OTHERS.

ER78

Jan 23, 2015

We had a great experience dealing with Eli. He has great knowledge of all the models and he made our buying process simple and easy to understand. The process was hassle free and we are comfortable that we received the best deal possible. We are extremely happy with our purchase.Thanks Eli

5starwood58

Jan 18, 2015

We found this dealership on line after our search for the subject car. We live in Massachusetts and the dealership is in New Jersey. We thought it was going to be somewhat difficult with this out of state transaction. First phone call to the dealership was picked up by Elis Tavarez, a BMW Client Advisor. Boy, we lucked out! It was one of the best experience ever dealing with a salesperson. He provided his personal mobile number to us to make sure we got totally comfortable and had full access. Elis was very pleasant from the beginning to the end. And, he followed through with everything as he promised. We started the process on Monday and were able to get down to the dealership on Friday morning of the same week to get the car. He was there seeing it all the way through. We will work with him again to buy another car soon for our son. Highly recommend!!

Owner 535XI

Jan 12, 2015

We loved working with Agata as our saleswoman. She is the best salesperson we have ever worked with, extremely knowledgeable about all the models, answered all of our questions easily, was friendly and fun to be with, and helped us choose the perfect car for us at the right price. It's a beautiful showroom, easy to get to.

CrystalMarie

Jan 7, 2015

Elis took such great care of me! He was very patient, accommodating and truly provided the upmost customer service. He took me out of my nightmare Audi deal (early) and put me into a 2015 428xi. For a person that has a new lease every 2-3 years, I haven't been this happy in a very long time driving a new car. Elis is definitely an asset to the dealership. He conducts himself in a professional manner and yet was very personable. I would definitely take the 45min drive again to see Elis for my next BMW! Due to my satisfaction, I would highly recommend Elis and JMK based on my experience.

JosephF30

Dec 30, 2014

My family has bought many BMWs from JMK BMW and they are very satisfied. VP has helped me out a lot and has done the best he can for my family and I. If anyone out there that's looking for a sharp looking BMW, go to my man VP.

javoris

Dec 19, 2014

Jerry took great care of us and was patient and accommodating. He is an asset to the dealership. I would recommend this dealership based on our experience.

SPandWM

Dec 1, 2014

My wife and I have been casually shopping for a new X3 for more than a year. One day I identified an X3 on the JMK BMW lot which fit our ideal build almost exactly so I reached out to VP - with whom I had made contact earlier on our search. VP and I worked on the deal entirely over e-mail (my preferred method), solidified a price (a very good price), financing (they matched the best I could get on my own) and setup an appointment for delivery. When we arrived for pickup, Nick Newman (BMW Genius at JMK) went over the car with us and then we worked with VP and Tony Jara (Finance Manager) to complete the deal. The whole process was flawless and we were in & out in less than 2 hours. Our best car buying experience to date! Give VP a chance, we doubt you will be disappointed.

avxb

Nov 30, 2014

I recently negotiated a deal for my girlfriend's BMW X1. From first contact, Jerry Mascolo gave me the overall and absolute best car buying experience I have ever had. I have gone through the car buying process 7 or 8 times at this point and Jerry was the quintessential example of what every sales representative should be. He was professional, timely in his responses, extremely courteous and exceptionally knowledgeable in every and all aspects of the deal. He quickly provided me with my requested quote and was able to facilitate the transaction as seamlessly as possible. My girlfriend is ECSTATIC with her new X1 and we have both Jerry and the phenomenal staff at JMK BMW to thank for that!

josephams

Nov 29, 2014

Worked w/Agata, who had a great attitude, sense of humor, and put in effort to help me get the car and deal I wanted. She was knowledgeable and answered my Q's effectively. I would recommend her highly and look forward to working with her again in the future.

lovemycarspr

Nov 6, 2014

Just picked my second BMW from jmk today, I returned to this dealership thanks to my awesome first experience with Agata. Like the last time Agata was a pleasure to deal with, very friendly, diligent and professional! She knew exactly what I wanted and she delivered...... I would continue buying my BMW from Agata and I highly recommend her and jmk. Great job guys!!

Don

Oct 28, 2014

I liked the way sale was conducted. Veedit (a.k.a. "VP") took time showing few different vehicles, addressed our concerns and definitely was very helpful. We all wish for a better bargain - it is part of human nature. But there is no free lunch too. I got a bit of price reduction plus few freebies. Life is good. Performed a follow-up service. Service department rep. Ralph was responsive to my inquiries. All was taken care quickly. Thank you JMK team.

givemeabreak763957

Oct 21, 2014

I was very pleased with the overall experience. Lauren and the technician were very pleasant to work with. I was very concerned about the paint not matching the original, but it was a perfect match. The finished results were beautiful.

BeamerFan

Oct 16, 2014

Excellent service with wide variety of cars to buy. Customer service is good.

starblaze187

Oct 13, 2014

Was direct, honest and helped me get a CPO bmw at a great price! Enjoyed the services at JMK, and would like to shop for another car in the near future.

Moefreak

Sep 22, 2014

Was sold the wheel and tire insurance policy and was told that Allstate would only repair my tire, since they changed their policy. JMK resolved my issue and agreed to pay for my current tire replacement and any in the future during the duration of my policy. Great customer service!! Thank you for all of your help!!

acecjc

Sep 16, 2014

It was my first experience with jmk and drove an hour to get there. Agata was a pleasure to deal with, friendly and professional! She made the time fly by. She took care of everything for me and really put the time in explaining every gadget the 7 series offered. Would highly recommend her and jmk will definitely be coming back in future to buy my bmws. Great job Agata!!

DepositNJ

Sep 11, 2014

Manny Antunes was a pleasure to work with. I'm on my 4th BMW and my 1st at JMK. Manny is extremely knowledgible in BMW products and with a professional attitude. There was a No BS attitude towards me and provided info that no other dealers were willing to provide, that shows he has nothing to hide. Very straight-forward with his customers. I will definitely go to him 1st for my next BMW and will highly recommend him.Eric

bmor18

Sep 2, 2014

I just leased a 2015 X5 from JMK and had a great experience with them. My salesperson was Agata Grzebyk and she was very helpful and very knowledgeable about the car and it's features and options. She went out of her way to explain the differences in costs and what to get an what was not needed based on my explanations. My car was ordered and came early and she made sure they took care of the additional costs that I would have incurred with my old lease. I would definitely recommend the dealership and Agata for anyone looking for a BMW.

robertsweet1

Aug 29, 2014

Jerry is quite simply one of the better advisors with whom I have ever worked. We leased two cars; Jerry obtained superb terms for both. He was a pleasure to work with throughout; indeed, he even played with our children while I was signing the financial documents! (We had arrived late for the signing; Jerry was quite happy to stay and even gave us a fine tutorial far past closing time!) I simply cannot recommend Jerry -- and JMK -- strongly enough.Robert

kevin connors

Aug 28, 2014

I recently purchased a X-3. My saleswomen was Agata Grzebyk. Ms. Grzebyk is so informed on all BMW cars and made my purchase a wonderful experience. She went over all cars that i was interested even to the color. I have to say Ms Grzebyk was excellent and would use her again.

tonyl252

Aug 21, 2014

I just boughtmy 5th vehicle from JMK and couldn't be happier with my experience. I have been a loyal custome for over 15 years and they still manage to impress me.They always treat their customers professinally an with respect. This is what buying a car should be like, no pressure, no haggling, just a simple business transaction. I highly recommend JMK and their fine staff of professionals. Ask for John Dwyer in sales and Jacob Kolasinski in service, you will not be dissapointed!!

JTancredi1

Jul 26, 2014

I walked into JMK with my son and announced to the salesman, Alex Ramos, that I was a refugee and survivor of Open Road BMW of Morristown. I was looking for a new car but because of my prior experience with Open Road's sales and service departments thought that there was NO WAY I could/would ever deal with BMW again. (which is really sad because I loved my 328i). I only stopped at JMK at the urging of my son and I thought for sure that I would be there for a few minutes and be out. Alex's non-salesy demeanor and professionalism made me stay and kept me interested. He assured me that JMK operated with honesty and integrity and that I had nothing to worry about. I told him what I needed in a new car and what I would be willing to pay, he had my trade in appraised, found me what I was looking for and gave me a payment $40 lower than my current payment. It was as easy as that!!! He was awesome to deal with, very easy going, friendly, funny, knowledgeable, the entire process was a pleasure; it was like we were dealing with a good friend. I met with the Finance Manager, Christopher Diaz and actually had fun finishing up the deal!! Again, it was like dealing with a friend. My experience with Alex, Chris and JMK was so easy and pleasant that Im still in shock. I have bought many cars over the course of my life and have never had an experience like this before! I have never written a review for anyone before but because of the exceptional professionalism and integrity of Alex Ramos I have no choice. I took a stack of Alexs cards and my son and I plan on handing them out to everyone we meet. For all the other Open Road refuges JMK is the place to go and Alex is your guy!!!! Tell him Janet and Ken sent you!!!

esimonetty

Jul 1, 2014

I leased my third car from Agata last week. I could not have been treated more professionally and courteously. The dealership went or of their way to make my experience a pleasant one. I would not lease from any one else. I strongly recommend JMK BMW and Agata.

miatadee

Jun 22, 2014

Disappointed in some of the customer service. Keith was excellent in fixing the issue, whereas couldn't get Service to even get me answer to the question

Division1111

Jun 7, 2014

I went to Relieable BMW to purchase a used 5 series. I found a car I was interested in and after going back and forth on price for a long time, I told the manager that I could get a very similar vehicle for $1500 less from another local dealer and left his office and headed to my car. The manager followed me out of the store yelling that I could go to Kansas City or St. Louis to get service and that he was going to put my name on a list at the dealership and I could not get service on the BMW for 2 years. I called Reliable customer service to get it worked out and got absolutely no response. I then called BMW customer service and reported the manager's behavior. Even though I was told it would be addressed and I would hear something back, it has been over a month and I still have not heard back from anyone.

jakexavier

May 10, 2014

May 9, 2014I came in to have my BMW X5 fender bender repaired and met Lauren. She took care of my issue in less than an hour! I found her thorough, professional, caring and kept me informed as needed.Yes I would recommend this establishment and Lauren for all your collision repairs should the need arise.

NOT HAPPY WITH THERE SERVICES

May 2, 2014

I was under the in prison if your out traveling and your car needs service you can stop at any BMW car dealer and they will help you with your needs well not at JMK BMW of springfield nj This Place Is The Worse will never stop there again!!!!!!!

kingbea

Apr 28, 2014

I went to BMW of Springfield NJ to purchase my new BMW this past Friday, and the service I received from Agata was exceptional! I recommend this dealership to anyone who is seeking to receive professional, informative, and quality service.

marcspomper

Apr 28, 2014

Came back to dealership due to enthusiastic salesperson who clearly loves her brand and works hard for her customers. Doesn't hurt to have a great product to offer even at a steep price!

Former BMW Owner and Lover

Apr 22, 2014

I made a long distance trip with the complete assurance from the salesman that the one year old BMW was in near new condition. Made the trip and long and behold, not quite. I used to own a BMW. I bought the car new a few years ago. The best card I had ever owned, My experience at this dealership left me with the desire to not buy a BMW ever again. The fact that BMW authorized this group of people to sell BMWs have made me loose total trust in the entire company. It was horrible. When I complained to the manager he said that that is the risk you run when buying long distance. What? So one must not expect the truth when buying long distance? Please! Very small corner lot treatment feel. No joke, I will never buy a BMW again.

SarahE

Apr 16, 2014

I am a single mom of two boys. I am in college and I work full time. My 30th birthday is in four months. I have wanted a BMW since I was old enough to know what a BMW was. I applied to BMW FS after finding a car that had everything that I wanted on the JMK website through cars.com. I was approved, took a test drive with Art, and with the help of Chris was able to trade my honda civic for my beautiful amazing BMW 328 that I am in love with. Art and Chris really worked with me and helped me. Not once was I made to feel bad for wanting to be in a certain price range. I expected that going to a BMW dealership would be like going to a party that I was not invited to. But this was the exception. And I will be a forever and loyal customer to JMK. Thank you so much for helping me achieve a goal and make a dream reality. Sarah

norty

Apr 6, 2014

Jerry was a pleasure to deal with. Came in with a great price early on. Responded promptly even on his day off. No surprises! Great.

Evisa

Apr 2, 2014

Due to Mikes professionalism, patience, and ability to assists with all questions presented I had a very easy and enjoyable experience purchasing my car. I would definitely recommend him and the dealership to family and friends. It's worth mentioning he was very friendly and genuine in his follow up ever after the purchase. Great customer service!

rsiviero

Mar 31, 2014

May experience leasing a new BMW was smooth and easy thanks to VP. It was higher then my expectations since I am foreigner expat, new in the country and usually would face a lot of bureocracy to get an lease. Everyone was very helpful, friendly and considerate. In two days I had already my car. They go out of their way to make sure you have everything you need plus more. Thanks JMK BMW! Keep it up the good work!

NTee21

Mar 14, 2014

Shopping for a car can be overwhelming; especially with the many options offered by BMW. There are so many great products out there but great customer service is truly missing in the car dealership industry. Mr. Lopez was very patient, answered all my questions, and was committed to finding me a car. He wasnt push, focused on what I needed, and allowed me to think about my options. He was very committed in selling but I never felt pressured. If I could I would have bought two. Overall I was very happy with JMK BMW customer service.

mwh27

Mar 12, 2014

I'd been looking for a CPO BMW for a few months. Dealt with local dealers in CT and a couple in NJ. Just about fed-up then found a great car (manual transmission, rare color and great options) on the BMW CPO site that was at JMK BMW. I was very wary of fast talking used car dealers but I checked this site and saw JMK's great ratings so I gave them a chance. Glad I did. I called first thing Monday morning and was lucky to get VP as my salesman. We talked about the car -- he checked it over for me and described it in scrupulous detail. Other people were interested, so I gave them a deposit over the phone to hold it. Would have never done that had they not had such great ratings. Went to pick the car up on Thursday. It was better than expected. Washed, perfectly detailed, better than new looking. VP had all the paperwork ready to go, and he along with Brent (Finance Director) got me through the process in world record time. Best ever.Better than that, there were NO surprises. No crazy fees (unlike BMW Morristown that wanted to charge hundreds of dollars in mandatory stupid add-on fees like $90 to wash/detail the car before delivery, VIN etching for $200, etc.). At JMK the numbers were exactly as expected.Now a week later, I like the car better and better every day. JMK BMW is about 120 miles from where I live in CT, but they are so good that I'd probably make the trip again rather than deal with the local dealer who is nowhere near as transparent and honest.So a big thumbs up and endorsement for both VP and for JMK BMW!

jwreilly22

Mar 1, 2014

Excellent salesman who addressed our needs and was very informative.After picking up the car, I called a few days later with questions and Paul carefully answered them.

ASK6

Feb 25, 2014

Excellent service. Best dealership experience we have ever had. Staff was easy to work with and extremely patient with our needs. Would recommend this dealership to everyone.

Aim212

Feb 21, 2014

My experience at the JMK BMW was nothing less than exceptional. My dealership representative, VP Patel, was more than helpful. My first visit to the dealership I was greeted by VP with much enthusiasm. I immediately felt comfortable with asking any questions I had about the 3 series. The 3 series is what I thought I wanted but after much conversation and explanation I was sure the 5 series was a better fit for me. It was my first visit so I didn't leave with a car that day. But that wasn't the last time I heard from VP. He checked in with me days after and it was very good to see him take an interest in me and my purchase. He wasn't hounding me about coming in again and didn't feel like he was all about the money. A couple months went pass and me and VP still were in touch and finally I was ready to come back in. VP had found a match for my needs and I was highly impressed by his choice. The day came when I was ready to pull off the lot and standing next to my new purchase was amazing. JMK is now apart of my life journey, this BMW really is an important step in my life and to be able to have such a great purchasing experience was just a blessing despite all the bad things I hear about the car purchasing process.

mxwrobdar

Feb 20, 2014

I have been driving BMW for the past decades, dealt with a few dealer ships. I decided to try JMK BMW for a better experience and they did delivered. Lucas provided me excellent outstanding experience while shopping for first X5 and just picked up my second X5 from Lucas. We handled the entire transaction conveniently over the phone and email without even setting foot in the dealership until delivery. My car arrived exactly as ordered, priced exactly as we had discussed. Lucas is knowledgeable, personable and honest and has a real passion for the vehicles he sells. Of course I would definitely work with Lucas again on my next vehicle purchase and without hesitations would recommend him to anyone in the market for a new BMW.

kgantman

Feb 17, 2014

My overall experience at this dealership was great. John Dwyer was very honest, did not want to play any games and was extremely helpful in identifying what vehicle would be best for me after hearing what I was looking for. The price that we agreed on was great and extremely competitive. Each person I worked with along the purchase process was polite, very knowledgeable and truly seemed to have the best intentions to make my purchase a pleasant and enjoyable experience. I have leased over 60 cars for myself and clients over the past 15 years and I can honestly say this dealership made the best impression of any place I have ever dealt with. A great team with a great process and no game playing.

rsalvo11

Feb 8, 2014

I was upside down on my current financed 10 year old BMW and i was going to be hit with a big repair bill as well, Art spend almost an entire week helping me work though the best course of action to cleanly get me out of my loan and car and into a great new 2014 3 Series. This was no easy since i owed allot and my new car wants were high. He found the right car for me in the end and i am really happy this worked out so well. Next JJ in the finance department really went the extra mile and worked out my leasing terms with BMW Financial Services who were very reluctant to lease to me, JJ made it happen and i am extremely grateful. As for my service experience when i first brought my older car in to see what was going Hilario was very understanding to this very large repair and was fair to me knowing i had few options, he help make this transition smooth. Overall the all did a great job and i am very happy, thank you guys.Rob S.

Belsky

Jan 18, 2014

I leased a new 528i and had a Smooth transaction. Good guidance by Agata. The follow up was exceptional. I would recommend her to all my friends.

Pierrj03

Jan 17, 2014

I am here at the service dept now & it is my first time. The people here are very nice. They just opened this cafe & Lucy is excellent. It feels warm. I hope the rest of my experience is just as nice!!

ValleA

Jan 14, 2014

I drive an hour and pass 3 other BMW dealers to take my car to JMK. By far the best experience ever, tops Princeton and Open Road. Carlos, Tino and Jocelyn and the rest of the service team is amazing I will continue to go there.

Rhcormier

Jan 6, 2014

This dealership is the real deal with customer service. From start to finish, they went out of their way to give us true pricing, honest negotiations, were incredibly responsive and consistently courteous. VP was our sales rep and we had a complex family sale/lease situation and he was so patient in working through with us and did the deal entirely via phone/txt/email! He couldn't have made it easier and even made a house call during the holidays to save us a trip to the dealership. Now that's customer service!! Tony handled closing out financing and was never pushy or rude but simply awesome and respectful in working through the numbers. We actually went to another bmw dealership in nj before JMK for another car and let's just say the experience was so disappointing that it led us to look elsewhere for our second car. SO happy we ended up at JMK and will be going back for all future BMW needs!!

jol2

Jan 3, 2014

Art was very helpful and patient with me. He made buying my first car a very joy able experience. He made me feel welcomed and comfortable. He answered all my questions and was very good overall.

Stugotz

Dec 28, 2013

Vp was by far best car salesman I ever dealt with. He was honest, fair and made me feel like he was on my side throughout entire process. He was always available and even gave me his cell number which he picked up night or day. I was truly lucky to have found him and couldn't have been happier with my purchase.

Lindahsu80

Dec 26, 2013

VP was fantastic and had amazing customer service. He made a challenging situation very easy, even coming personally to pick up documents to make it easier on us. Pricing was very competitive, transparent and they never pushed extras. Highly recommend VP to anyone looking for a BMW! Best car burying experience ever.

Rmendoza27

Dec 23, 2013

My 2010 Audi A4 was involved in a car accident which sustained damage to the front bumper, passenger quarter panel and front passenger head light. All the work was done initially by a body shop that was recommended by my insurance company. Unfortunately, the work lacked qualify workmanship. After twice trying to rectify the issues with the body shop with no satisfaction at the end , I opted to take the car to JMK. I met with Ken and explained to him my concerns about the quality of the workmanship and my expectations in having the car returned to pre- accident conditions. Ken agreed and assured me that he would take care of the issues. Sure enough , Ken lived up to his promise of total satisfaction when I picked up the car and saw the work that was done. I was totally pleased and would recommend JMK for all collision repairs. Ken is a true professional and someone that I can trust to get the job done that meets the highest standard of workmanship.Roberto Mendoza

williboynj

Dec 16, 2013

Mr. Carter is very knowledgeable in his craft. i really didnt like the price of the service render, however dealer with Mr. Carter is the only reason why i will continue returning there for services. i will definitely refer all my customers and friends to him only.

BishoiAziz

Dec 6, 2013

I was looking for the bottom-line, no-nonsense dealer experience, and I got that with JMK BMW, courtesy of Veedit "VP" Patel. I was a little apprehensive because we usually deal with one specific dealer for our cars, but after seeing the level of professionalism, courtesy, and respect that VP and the staff at JMK exhibited, all my anxiety went out the window. VP sat me down, went through the list of available options, and gave me his lowest price, which was considerably lower than any other dealer had offered me. There was no haggling, no tension, just open, clear-cut, refreshing honesty. VP kept following up with me regarding the car, telling me exactly where it was in the building process, and when it was set to arrive at the dealership. He even provided me with his personal cell number so that whenever I called, I was able to reach him immediately. When the car arrived, (in two and a half weeks, while other buyers at other dealerships were told they had to wait a minimum of four) VP and his manager went through the extensive paperwork, turning an experience that often left us confused at what we were signing into an informative experience knowing the different insurance plans that BMW has to offer on their cars. All in all, I recommend JMK BMW to all those wanting a stress-free, honest dealer experience. The dealership is very easily accessible and is beautiful, with three floors filled with BMW's iconic cars. VP is the first dealer that I have truly appreciated working with, and would not bad an eye before agreeing to work with him again. I believe it's safe to say that all my future BMW cars will be bought through VP and at JMK BMW.

sreekar

Dec 4, 2013

VP was extremely good and knowledgeable about cars. He was very professional and spent his time with us and answered all our questions patiently. He did not rush us at any point which made us more comfortable. He got me the best price with which i was very satisfied. I would highly recommend VP to my friends. Overall i had a wonderful experience with VP and also JMK.

Wprizgar

Dec 3, 2013

Just purchased my second bmw in two years from JMK BMW. I had the pleasure of working with Michael Johnson. I have purchased numerous luxury cars in the last 12 years from many of the dealerships in the area and this is by far my BEST purchase experience. JMK is a fantastic dealership and Mike Johnson is top notch. Mike is professional, knowledgable and shows he has a true passion for BMW vehicles. From start to finish, Mike has been extremely responsive with email, texts and phone calls. He understood what I wanted and did his best to put me in the car I wanted for the price I wanted. Mike made the car buying process stress free and enjoyable! ... Oh and I have to thank BMW for estoril blue cars!! You have to see them in person to truly appreciate!!

lilkis

Dec 2, 2013

Paul is flexible and he works with you even last minut service. Plus whenever he can, he will always extend a discount for BMW parts or service. Very nice guy too.

sharon75ny1

Nov 22, 2013

Tony (Song) Kwak did an incredible job. I called & told him exactly what I was looking for. He went out of his way to make sure my car was perfect & the price was right. He was upfront about all the costs & was very precise, in telling me exactly what I needed to bring with me, to make it quick & easy. He got my approved very fast. He was a pleasure to work with. Highly recommended!

thegabors

Nov 22, 2013

We had an excellent buying experience dealing with JMK BMW, but especially working with Art. He was very knowledgeable about the cars, spent as much time as needed showing us different cars and answering all of our questions. He was very professional about the whole process, and not trying to force us to buy something, which made us very comfortable. We live over 90 miles away in Connecticut but would definitely come back to this dealership to work with Art for our next car purchase. Thanks Art !!

evelynrm

Nov 8, 2013

Jocelyn, Loaner Car Coordinator went above and beyond to assist me and I thank her for an amazing service. With the service I received I had no choice but to take the time to rate her and give her a rating of 5. All the best,Evelyn Romero

qdog73

Oct 31, 2013

I worked with Mark in buying my first BMW...a 328i xdrive Sport. It was a wonderful, no pressure, experience. He is very knowledgable and comes highly recommended.If you are looking for a new BMW at JMK make sure you specifically ask for Mark and get an appointment.

bmw62713

Oct 25, 2013

John was an amazing car salesman. He was extremely friendly and knowledgeable about the cars. I felt very comfortable with his help. He is the reason I bought my car at JMK. Not only was John great at time of purchase he was helpful once I left the parking lot as well. Thank you for a wonderful experience.

greggs33

Oct 19, 2013

Everyone was friendly, courteous & Professional from beginning to end. They answered all of my questions immediately or got back to me in a timely manner. Their prices were very fair.

jerseygirl514

Oct 9, 2013

I had my car towed in for a diagnosis of the reason it would not start. From the start dealing with Tino Pereira and then Hilairo Soares was a pleasure. They were both complete professionals. They explained what the problem was with my electrical system. My car was fixed within a day and for much less then I ever expected. This was my first experience with the service dept at JMK and they made a customer for life. I did not purchase the car new so I did not deal with the sales staff. But when I am ready for a new car this will be the only dealership I will ever use. Thank you for making it so pleasant for me.Thank You,Brenda R

W.Davis

Oct 5, 2013

Thanks VD! We walked away very happy w our new car. Dealership and agent made the experience great.

jakoczan

Oct 3, 2013

My sales associate Agata Grzybyk work tireless to locate used cars and for my consideration.After many searches ,we decided to consider a new car lease . Agata developed a lease arrangement with terms tailored to meet our needs .Subsequently, she arranged for delivery and provided us with details of vehicle operations .Additionally she arranged for a post sale installation of satellite radio,Within the first month of our lease the car required service attention .Agata followed up with the service department management team of Tino Pereira and Carlos Duarte to fully resolve issues with our vehicle . JMK was able to engage BMW North America to provide corporate support to resolve our vehicle issues. We currently enjoy trouble free driving in our 5 series sedan and look forward to aggressively recommending JMK and BMW to others who may have interest in a new or used BMW.

jkoczan

Sep 28, 2013

The JMK team of sales and service personnel took immediate extraordinary steps to solve a problem with our new 2013 BMW 5 series. Through their efforts we received complete satisfaction and now enjoy our car .We recommend Carlos Duarte as an outstanding service manager for an exceptional dealership .J KoczanBrielle ,N.J

CatherineMTL

Sep 19, 2013

Very friendly with a good sense of humor. Customer focused. Honesty, reliability and responsiveness. Good follow up. Deliver on promises. Great team from receptionist to managers.

aliciaruiz

Sep 3, 2013

My husband bought a BMW 10 years ago from Mike Blomgren. We contacted him to buy a car and he recommended seeing Agata. She was able to locate the type of vehicle I was looking for. Mike and Agata worked together to get us into the right car to fit our needs.

zinchik

Aug 30, 2013

Anthony was extremely helpful in my quest to find a new car - was very attentive and took time to go through all available options to help me to select the best optimal features package and get the best price.

Jgoldberg0182

Aug 15, 2013

I called JMK after finding the car I had been hunting for months. Agatha was the first person I spoke with at the dealership and provided answers to all my questions within minutes. 3 hours later I was in for a test drive. 1 hour later the car was sold. The car was exactly what I wanted, the price was fantastic, facilities are top notch with massive inventory and Agatha was an instant friend. Sales process was simple and I walked away feeling extremely comfortable in my purchase.

kvishal

Aug 13, 2013

I just leased a 2013 535i x-drive from JMK and my CA Tony Mancuso provided me a an excellent service. He understood what I was looking for and got me the exact car (although he had to make a swap with another dealer). I also got an excellent value for my trade-in (2010 535i xdrive).Over all I am very happy with the service I got at JMK BMW and I will highly recommend this dealership to all my friends and family.

burkek

Aug 9, 2013

I had great service there. very friendly and the sales person we had was very nice and is a friend of my dads. I would definitely recommend him to my friends and other people if they are looking for a new and very comfortable and reliable car.

doced

Jul 31, 2013

Mark and the staff at JMK are 1st Class! They're me feel comfortable and gave no pressure for the purchase. The transaction was smooth and I was excited to take delivery of my new M5! From the first handshake to the last wave goodbye, I could not ask for a more enjoyable buying experience. The rock bottom price and exceptional service are unbeatable. I highly recommend this dealership as well as Mark. You need not look anywhere else. Rest assured that you are in good hands!

HuangM5

Jul 31, 2013

Great European delivery experience because of Mark Carvalho's vast knowledge of BMW cars and rapport with BMW Headquarters. Highly recommend him to my family, friends, and colleagues and will return to him for all my future vehicles.

Kimbertm2

Jul 31, 2013

This was my 1st BMW Purchase and Mark Carvalho was my sales Rep. He was Professional throughout my entire purchase form start to finish was a pleasure. Usually I hate the whole buying a car experience but this one was nothing like that at all. You're lucky to have such a Valuable Employee there who looks after the Customer and all their needs!! Thank you Mark!! Will buy from you again when the time comes!! L. Chin

LawrenceCaprio

Jul 31, 2013

My experience at JMK BMW with Mark was smooth and easy. Everyone was very helpful, friendly and considerate. They go out of their way to make sure you have everything you need plus more.

PaulBuckheit

Jul 31, 2013

Mark Carvalho's product knowledge and customer service is unmatched. I feel like part of the family at JMK BMW. When my 750 needed repair the JMK service dept was very prompt and courteous.

rgene83

Jul 31, 2013

My experience with Mark was definitely one of a kind. Mark gave in depth details about the X3, and made my first purchase smooth and easy. Mark went out of his way to accommodate me on several occasions, due to my work hectic schedule. Mark came in on his day off just to show me how to program the navigation system! I did see other BMW dealerships before making my final purchase at JMK, but the other dealerships were lacking in customer service and they hardly seemed to want to help unless I was making the purchase at that moment.All in all I will be looking forward to doing business with Mark again in the near future.

sandtrap

Jul 31, 2013

Our salesman was very knowledge of the BMW X5 product. He was a pleasure to deal with. Anything to program in the car he was happy to accommodate our request. Brent Jackson also show me the same kindness that Mark extended to me. I am so happy with this purchase I will consider a BMW to replace my GMC when the lease is over.

tzumbo1

Jul 31, 2013

I worked with Mark Carvallho at JMK BMW based on a recommendation of my neighbor who had a positive experience with Mark. Mark assisted me with a Euro Delivery purchase of a 2013 335i cabrio and I'm glad my neighbor made the recommendation. Mark walked me through the process and provided me valuable insight on options and even gave me advice on my other BMW (an X5) which had nothing to do with my Euro Delivery purchase. I was pleased with Mark's knowledge and service and hope to use him, JMK BMW and the Euro Delivery program again.

AnnaTX1

Jul 28, 2013

I have been working with Mark Carvahlo for over a decade and have been enormously pleased with the high level of professionalism he has shown to me. It begins with a genuine smile upon his greeting, continues with concerns about my well being and our family, and only then Mark turns to conduct business. The homework he does prior to our meeting must be very extensive since he knows the answer to every possible question I've ever had about the car I am interested in to all the details about financing, delivery and lease end process. He communicates very effectively and promptly via phone calls, emails and text messages. JMK dealership is very fortunate to have Mr. Carvahlo on their team. I hold Mark in very high esteem. He has earned my trust and my deep rooted respect.

calixtosh

Jul 28, 2013

This is my 2nd new BMW that I have purchased at JMK BMW. The people and the customer service is "WHY" I continue to go back and recommend all of my friends to purchase there as well. In particular the salesman Mark Carvalho is very special. I have never met a salesman with great interpersonal skills. He becomes your friend immediately, I like the way he is honest and tries his best to get the car I want for the price I can afford. BMW has a great service program all I have to worry about is to put gas in my car they worry about the rest. I am very happy with my new vehicle.

goots

Jul 26, 2013

I have done business with JMK for years. mark is top notch and the service team gets the job done professionally and quickly. I would recommend mark as he is extremely knowledgeable about the vehicles and has outstanding follow through. He places the interests of the customer above all elase.

RicardoCosta

Jul 25, 2013

Manny is a pleasure to work with. He listens to your needs and addresses the right solution to fit your lifestyle, budget and future planning.I would recommend anyone looking for a vehicle to Manny and this dealership. The service is top notch, facility is immaculate, everyone greets with you with a smile and you feel like you're truly a part of the BMW family. Hats off to Manny and the entire team for making my introduction to the BMW family a very happy and pleasant one.

smoke327

Jul 25, 2013

I have purchased 5 cars from JMK over the years. The sales and service experience has always been top drawer, as was this lease experience. From the test drive to the delivery Marc Carvalho has impeccable attention to detail and listens to the customers needs. I would strongly recommend JMK for your next purchase and if you are like me and appreciate a sales person that is knowledgeable in all of the products and programs and is detail oriented you should ask for Marc Carvalho.

cmarfatia

Jul 23, 2013

I recently completed a Euro Delivery purchase of a 2013 M3 from Mark Carvallho at JMK BMW. In the last 15 years I have purchased several new BMW's and other premier marks from other dealers and have to say that Mark's service was awesome. He was well versed in the car I was purchasing and made the process as easy as possible. Everything was processed as promised and the closing paperwork process, normally painful, was also made easy. I had made changes to my order several times and even had a change in method pf payment when processing the final payment. JMK and Mark took it all in stride and got me out the door as quickly as possible. Overall a great experience dealing with Mark and I will definately use him again next time.

serinjo2

Jul 23, 2013

Manny Antunes is absolutely outstanding. He knows exactly what I need in a BMW and always manages to find the exact fit. This time around, I had some other obstacles and he was able to overcome and deliver. Aside from being extremely knowledgeable and professional, one of the most impressive things about Manny is he personally handles every detail of your transaction so you always receive his personalized attention. Honestly, I would never get another car from anyone else but Manny. He is the best!!Joanne Serino

SethWallerstein

Jul 23, 2013

This is the second BMW purchased from this dealer and salesperson, Mark Carvalho. We had purchased BMWs from 2 other dealerships, but will continue at JMK as no other dealership came close to the service, knowledge and professionalism exhibited here and especially by Mark. In the past, I have found that I know more about the car than the salesperson and have found it both disturbing and troublesome. Not so with Mark. His delivery of the car and walk through of it goes beyond any I have had at any dealership.

woodstock1407

Jul 22, 2013

I have been working with Manny since I leased my first BMW in 2003 and now I am on my 5th from him. Manny is very knowledgeable and provides excellent customer service. He understands my needs and will not oversell or steer me in the wrong direction. Manny has provided the most simple and stress free sales ever. On top of that, JMK has provided excellent service, when needed. I highly recommend Manny and JMK for your BMW needs.

Azmentl

Jul 20, 2013

Mark and his team at JMK did a simply phenomenal job of locating and obtaining a very specific caroin the shortest of notice. My prior BMW was totaled in an accident so I needed a new car very quickly. I really almost can't believe Mark pulled it off as quickly as he did. Nothing goes off without a hitch, but he made the best of each leg and was forthright and helpful even in those awkward spots where things didn't go quite as planned. I'm glad I sent my old (dead) car to you and that mark were recommended to help us out of our jam. Simply fantastic attitude, effort, and result. I hope to he a lifelong customer.

John116

Jul 18, 2013

Mark was highly attentive, no nonsense, and reasonable. He answered all of our questions knowledgeably and accurately anticipated things we might need to know or want. He helped us make informed choices about options and financing, without pressure (which was much appreciated). After the sale, he spent a great deal of time showing us how to operate the car and leave feeling confident. It was probably the best car buying experience I've had - and I've had a lot.

Gcorcione

Jul 16, 2013

Had a wonderful experience at JMK. Ralph was such a great help along with the rest of the Staff. Definitely recommend purchasing or leasing from JMK. Outstanding prices and service! Thank you JMK!!!

Holly136

Jul 15, 2013

My third car from JMK and Art. As always a great experience. Thanks to Juan in finance for your patience, and understanding of my needs.You guys make buying a car simple and enjoyable!!

gcassotis

Jul 13, 2013

This is the 3rd BMW that I bought from Manny and I plan on buying many more in the near future. Right off the bat, Manny gave me a killer deal; within 5 minutes we were doing paperwork. Manny provided us with seamless customer service and took out all the stress from the buying a car. He just made it easy. Communication was awesome: text message, email phone...just outstanding! In addition, Manny is very knowledgeable and extremely technical when it comes to BMWs, which is great because I always like to ask a lot of questions. Manny is a true professional. I highly recommend Manny and JMK BMW to anyone who is looking to purchase the ultimate driving machine.

andreuro59

Jul 11, 2013

Working with Jess Garcia to find the right vehicle for us was an all-around pleasure. He is knowledgeable, professional and efficient, and the dealership itself is very customer friendly. Having recently visited other northern NJ BMW dealerships, I believe that JMK offers customers a far better overall experience. We left Jess and JMK happy, getting exactly what we wanted.

atomos99

Jul 11, 2013

Mark is an absolute professional. Has extensive knowledge about the business side, but also about all technical aspects of the car. He is a pleasant person and is very responsive. Also after purchase of the car Mark has assisted us with a variety of matters. Mark is an example of how sales men should operate. I will recommend him to anyone.

Borgata09

Jul 2, 2013

My experience this past Saturday was nothing more than absolutely wonderful. The sales person was an joy to work with and insured that all of my questions were answered and i was comfortable during the entire process.

ringworker

Jul 1, 2013

Just leased my fourth BMW from JMK (specifically Mark Carvalho). My previous cars have all been X5s. I'm 6'6" and I needed to downgrade, so I was considering a Jeep Grand Cherokee. Mark was able to get me into a 5 series, which was almost half the price of my X5. Mark knew and understood my situation and worked very hard in getting me a new BMW and keeping me in the JMK family. He asked me what my "must-haves" were, the ceiling on price and worked tirelessly into finding the right car for me. Mark a great salesman and an ever better person. I never felt pressured into getting another BMW nor did he pressure me into staying with JMK and getting one. This level of comfort is something you don't see in many car salesmen. I highly recommend Mark Carvalho of JMK to be your new/next BMW car advisor. He will not steer you wrong and will always have your best interests at heart.

lwoodworth

Jun 30, 2013

My experience with the JMK BMW dealership in Springfield NJ was top notch from start to finish. My sales contact Mark Carvalho was very helpful, prompt and customer-service oriented . . . not to mention also friendly and very easy to work with. The dealership overall is clean, classy and professional. I strongly recommend JMK and Mark Carvalho to anyone shopping for a BMW.

jewels1

Jun 27, 2013

Went to dealership on 6/19/13 to view an advertised AutoTrader 2009 BMW 328I. We were waited on by a very nice sale person named Jess.After reviewing the BMW, Carfax, and test drive, we left to go home (a 340mile round trip).After discussing this BMW for several days we made a decision to purchase this car over the phone and arrived on 6/26/20013 with a bank check to complete the sale, based on how this car had been represented the first time.Imediately we were urshered into Jess's cubical and informed that this BMW had it's hood, front facia and radiator support brackets replaced! When I asked the obivious question as to why we hadn't been informed of this before(we are now 170miles from home) I was given a shrug and no response.Upon futher inspection of the car I was ok with the current condition, but sheptical as to why it was handled in this last minute manner.We were taken to the office of Juan Casardo next to present our bank check, complete the sale and sign papers. One of the papers that I was asked to sign stated that the dealership would NOT honor any VERBAL statement made by any employee of the dealership?? I signed this paper as well as about 6 others, but was again sheptical as to weather that particular statement was normal. Upon asking Juan about this and asking also about a copy of the warrantee I was told that that was not "his job" but our sales persons. I then said quite innocently "aren't you all on the same team"? To that question I received an angry statement the he "DID NOT TAKE TALK LIKE THAT(altered from original statement) FROM ANYONE, ESPICALLY RICH PEOPLE". I then had our check tossed back at us and told we could take our bussiness else where. My wife and myself prepared to leave and were stopped by Jess who was outside this office and he proceeded to straighten things out.On the way back home this same BMW Certified 2009 328i through a code on the dash and we had to pull off and stop some 100miles from the dealership.I called the JMK service dept. and was told that we would have to "make an appointment and bring the car in". Of course we were a little taken back by all of this treatment and our present situation. We did manage to limp home.I would not recomend this dealership to anyone based on my buying experience.

yevgeny26

Jun 27, 2013

The sales people were extremely knowledgeable, professional and honest. They answered all my questions about the vehicle and went over all the paperwork. The car was delivered as promised.

BillyJohnBob

Jun 12, 2013

This was the best buying experience I have ever had. Extremely competitive pricing and the most sincere interested sales person I ever worked with at any dealership, Bill Devine. Huge selection of cars. I compared prices/visit 4 dealerships in NJ. Great all around. hey we're an hour and a half from my home and work the drive. Oh, I also got a great trade in value.Bill

Marianne83

Jun 10, 2013

I had a great experience with this dealership. I am very happy with purchase and my sales rep, Bill Devine, was very helpful and extremely nice!

jefowler5

Jun 7, 2013

From start to finish, Mark was a great advisor in the process of leasing my new BMW X3. I did not feel pressured at any point during the experience, and he was always knowledgable and up front about the facts I needed to know to help make my decision. I would highly recommend the team at JMK BMW, and specifically Mark Carvalho, to anyone looking to buy or lease a new vehicle.

xtremesoccer

Jun 3, 2013

Tony was an excellent representative at JMK BMW. He helped me in selecting and acquiring a BMW 335 xi coupe within the time frame I had. I not only was able to get the car I wanted, but also at a great leasing price.

neilrmp

May 28, 2013

Took my BMW X5 4.8 for recall 13V-045, came in at 8:30 aprox, after waiting for about three hours the advisor came and told me my car was ready, they are washing it, he finally gave me the keys and said i am all set, walking to my car i notice my rims were damaged, took a closer look and saw it was indeed damaged and covered very poorly with black stuff, I notified the advisor and he came and told me the rims was like that when I brought the car in, and there is nothing I can do about it, the manager came out and told me I was a liar and he can"t do anything about it, I ask for the log or pictures they took when I brought the car, they said that they did"nt take any or make any note of it before, I contacted BMWUSA and they said file a report which I did. I will never use JMK BMW again, and let everyone know of my expedience.

neilrmp

May 28, 2013

Took my BMW X5 4.8 for recall 13V-045, came in at 8:30 aprox, after waiting for about three hours the advisor came and told me my car was ready, they are washing it, he finally gave me the keys and said i am all set, walking to my car i notice my rims were damaged, took a closer look and saw it was indeed damaged and covered very poorly with black stuff, I notified the advisor and he came and told me the rims was like that when I brought the car in, and there is nothing I can do about it, the manager came out and told me I was a liar and he can"t do anything about it, I ask for the log or pictures they took when I brought the car, they said that they did"nt take any or make any note of it before, I contacted BMWUSA and they said file a report which I did. I will never use JMK BMW again, and let everyone know of my expedience. UPDATE:Carlos Duarte the service manager of JMK had my rims repaired, they did a fantastic job on the painting also, I will still buy my parts from them because they have a wide variety instock, thank you for resolving my issue.

Sanesan

May 24, 2013

This was our first BMW purchase. Bill Devine was really helpful in finding the right car. He explained everything and answered all questions about the car/warranty etc. There was no sales pressure. He was really honest about the car and pricing. Plus he was passionate about BMWs and believed in the car he was showing. This made me really comfortable with a BMW purchase.Financing at JMK BMW was a breeze. Finance person explained every number in simple language. I would definitely recommend Bill and JMK BMW to my friends.

jakexavier

May 17, 2013

Lauren DeFilippo is the only person you must go to when you have a collission need repair. She took care of my situation and made me feel important and kept me updated with the situation at her end (via email).I have a 2013 X5i BMW brand new that got side ended and needed repair. I am a very particular and detail oriented person. She made sure I was taken care of. Only ask for Lauren DeFilippo.

BigartK

May 15, 2013

My Wife and I have previously owned 20 BMW's (since 1983) and we are now contemplating the purchase of another. Most came from JMK.Over the years I have also dealt with other dealers in the area and therefore feel well qualified to offer a comparative analysis.The JMK service department is knowledgeable, technically competent, and always performs their role in a timely fashion. I did not always find this to be the case at other dealers.Ditto the new car sales department. On more than one occasion at other dealers, I encountered sales people who were among a group of fast talking pushers, frequently bantering about very technical terms of which they had no concept of the meaning.Not so at JMK !! I look forward to working with Mark Carvalho on the purchase of number 21. Mark is a straight shooter who comes from a technical background at BMW. He knows his product quite well and takes a sincere interest in his customer's needs so as not to oversell or undersell BMW's extensive line of equipment and options. The type of positive experience offered by Mark on behalf of his dealership is what will continue to bring me and other customers back to JMK.

MeggieB

Apr 27, 2013

We have been dealing with Mark for several years now. He is always friendly, knowledgeable, and creates a relaxing and personable experience. Mark works hard to get us a great deal and is always straight forward. I know I can call him with any question and he either gets the answer immediately or directs me to someone who knows. We couldn't be more satisfied with Mark and we highly recommend him to anyone looking to buy a new BMW.

Weinbaum1

Apr 25, 2013

Mark was friendly, helpful and knowledgeable. A pleasure! He took a lot of time from beginning to the time we drove off the lot! I would definitely recommend Mark!

gcarro

Apr 22, 2013

Agata is wonderful. She worked very closely with me during a hectic time in my life, when buying a car was the furthest thing from my mind, but had to be done. She fit the process around my schedule and made sure that things happened when they were supposed to and that as much pre-work as possible was done so my car would be ready on time and my waiting kept to a minimum. Through it all, she was like a friend as well as a car salesperson. I am grateful to her for her support and for allowing me to focus on my life while the car buying process was occurring. I would definitely buy a car from her again in the future and have recommended her to friends.

swolcott

Apr 19, 2013

This was the BEST experience we have ever had when purchasing a new car. From the moment we met Agata she made us feel comfortable, like we were old friends or family. There was no pressure to purchase and no sense of urgency on Agata's part. She never rushed us and went out of her way to answer all of our questions and provide us with information in the days/weeks following our visit. And, since we have made our purchase, the service has not changed.Agata was outstanding, but the rest of the staff at JMK deserve recognition as well. This is a top notch, professional, courteous group of people. I can't wait to purchase another car from JMK!

mikeb126

Apr 17, 2013

Manny was great. He helped me navigate my first new car purchase and was straightforward, honest, and a pleasure to work with. I would definitely work with him again in the future.

kutay123

Apr 16, 2013

The experience with Ralph was very pleasant. Actually made the deal over the phone and drove 2.5 hours to pick up vehicle. No other dealers had what we were looking for at the time.

lguberg

Apr 16, 2013

Recently leased a new 3 series from Charles and could not be happier with how expeditiously the process went and helpful Charles was. This was second experience with JMK and it has only gotten better. Great deal, great service, great car!

siegel1

Apr 14, 2013

The dealership is a comfortable place to shop, suitable customer amenities and plenty of cars in the showroom. I was referred to my salesman, Mark Carvalho, by a customer of his. We had 2 phone calls, interchanged a few emails and I made 1 visit to the dealership to purchase the car. Mark is professional, reponsive, passionate about BMWs and profoundly knowledgeable about his product. Every detail of the sales and delivery process was handled intelligently and efficiently. He proved to be reliable and trustworthy, a pleasure to deal with.Kudos also to Jose Cascardo in their finance department who was precise and clear with his explanations, efficient with the paper work and very nice to work with.

lmnelson

Apr 13, 2013

We had been shopping for a car for months, unsure of what we wanted. This process lead us to many dealers and I can say without a doubt that JMK and Agata Grzebyk are unmatched in customer service, price and overall knowledge.I would recommend this dealer and Agata to all my friends and relatives

Babbittman

Apr 11, 2013

Very professional dealership and well represented by Manny Antunes, BMW Advisor. Incomparable depth and breadth of knowledge about the industry and importantly, the BMW brand.

cynthiaprewitt

Apr 11, 2013

Outstanding service, professional in all ways and knowledge of the product outstanding! Manny Antunes is tops and we always recommendhim to all our friends!

dbmpro

Apr 11, 2013

Always a pleasureable experience - sales and service - on my 4th BMW w/ JMK - WOULDN'T THINK OF GOING ELSEWHERE - SEE YOU IN 3 YRS. LOVE YOU GUYS

Jackbuck111

Apr 11, 2013

Agata has always been very helpful and professional. She is the sole reason I went to your dealership. I have used her several times in the past and will use her again in the future. I give her the highest rating.

Bitme

Apr 9, 2013

Agata was helpful, professional and patient. I purchased two cars from her. One for myself and one for my mother- in-law. I would recommend her.

ncaixinha

Apr 9, 2013

I've owned and leased many vehicles but this experience was by the the best. From the minute I walked in to the time I drove off in my new BMW 528i. Will be refering people due to the great service that was provided.

rbhasskarbmw2010

Apr 9, 2013

I have owned/financed many cars but this experience was by far the best. From the minute I walked in to the time I drove off in my BMW. Agata Grzebyk, "BMW Client Advisor at JMK", was excellent !! She was very patient and helpful as I spent quite a time deciding on which vehicle and options I'd go for, as this was my first time buying the BMW.I would highly recommend JMK BMW.

caelophobia1231

Apr 8, 2013

I have known Agatha for some years and have had only great service from her. Once she left the previous dealership, Roxbury BMW, the service I received there subsequently deteriorated to the extent that i didn't even bother to service my three BMWs any longer at that dealership. So far everything to do with JMK met with outstanding service.

Tctim205

Apr 8, 2013

My experience with JMK BMW was great. Working with Agata Grzebyk made the experience fun and very stress free. Her knowledge of the car was extremely impressive and had my complete trust answering any questions.

MBbello

Apr 7, 2013

I was very happy with the entire experience at JMK BMW. Agata Grzebyk, my client advisor, was excellent! She was very patient and helpful as I spent a lot of time deciding on which vehicle and options I'd like. She was very knowledgable and didn't rush or pressure me. I would highly recommend JMK BMW.

difrdi

Apr 6, 2013

Agata welcomed us with open arms. Her advice and under standing was exceptional. she answered all our questions and assisted in our leasing the BMW of our choice.

sudharmendra

Apr 6, 2013

This is our first purchase of BMW. Approached many other dealers & none showed any reciprocation. Agata from JMK BMW was exceptionally good in looking for a car that we wanted. We highly recommend this dealership & Agata to others.

goomba507

Apr 3, 2013

This was the 2nd used BMW purchased here. The 2nd one was bought by our son. Very happy w/ the service also. Would highly recommend this dealership.

doced

Mar 16, 2013

JMK BMW came highly recommended by a close friend and BMW enthusiast. From the first phone conversation to the delivery, the experience was smooth and quick. My sales rep went far and beyond to accommodate me and find me the right car. Financing was secured and at a great rate. rebates were applied that I did not even know about. I would not recommend any other dealership. There was no sales pressure. This was a pleasant overall experience. The car itself is amazing as well.

dpman45

Mar 16, 2013

They never answer the phone. Long hold times. They try to upsell a bunch of services that you don't need. They are also often rude.

Hypnotoadique

Feb 23, 2013

I had an excellent experience at the JMK dealership. Agata was an exemplary ambassador for BMW and made every step of the process enjoyable. I wasn't treated as a number and felt that my happiness was indeed their number one priority. Thank you!

schulmfd

Feb 14, 2013

From the moment that we entered JMK until the moment that we picked up the car, we were very happy with the services provided by JMK BMW. Mark Carvalho is a very friendly and extremely knowledgeable sales person. We also liked the fact that he was not pushing us into a purchase at all. We could not have wished for a better sales person than Mark. We will recommend this dealership to anyone.

Nicole Marquez

Feb 4, 2013

I have bought many new cars before, including a BMW. JMK BMW has been by far the easiest most professional car buying experience I have ever had. The personal attention and great deal I received from my salesman Art, and the ease of the buying process with Mr. Zito has already made me recommend them to others. I look forward to a continued relationship.

butch1943

Feb 1, 2013

THIS IS MY 3RD CARFROM jmk THE SERVICE AND KNOWLEDGE OF THE PRODUCT IS EXCEPTIONAL. tHATS WHY WE KEEP COMING BACK.Mark Carvalho understands hs product and customer needs.

princebaba

Feb 1, 2013

I have purchased several cars from JMK BMW and when the term 'Great Dealer Experience' is used, JMK should be on the top of a short list. Everything about the experience from the test drive, finance and delivery, through service is very professional. I have on occasion called my salesman to ask technical questions and he often provides an immediate response or directs me quickly to someone who can provide one. The showroom and lounge are beautiful, and certainly adds to the overall experience. To keep you car looking its best, there is a full body shop located directly behind the dealership. As we near the time to purchase another car, the JMK folks always seem trained on the the latest models and features and very capable of helping us make the best decision. BMW makes some of the finest cars on the road today, and this dealer does everything they can to ensure that the positive experience does not end there.Thanks JMK!

VersaceGrl02

Feb 1, 2013

This is my 4 purchase from jmk bmw. I couldnt be more satisfied with their friendliness and professionalism. I always feel that the service i receive is personalized. Mark Carvalho is an excellent sales advisor i highly recommend him to anyone i know. I have been a customer now for the past 10 years and i look forward to being one for years to come. Keep up the good work!! If you are in the market for a bmw this the place to go and definitely ask for mark!!!!

PHIL

Jan 30, 2013

I HAVE BEEN PURCHASING CARS FOR 50 YEARS... JMK IS BY FAR THE MOST COMPLETE DEALERSHIP THAT I HAVE EVER DEALT WITH. THEIR SALES STAFF IS OUTSTANDING TO THE POINT THAT THEY MAKE THIS ORDEAL MOST SATISFYING... THEY ARE COMPLETELY PROFESSIONAL IN EVERY MANNER.

Tim

Jan 26, 2013

You would think that a dealer of a luxury product like BMW would be customer focused. Nothing could be further from the truth from this dealership! We made an appointment with the saleperson several hours in advance for a test drive. When we got there, we had to wait 40 minutes for them to pull the car out of the showroom. We even had to wait for them to put the other cars that were blocking the one we wanted back in before giving us the test drive. To make matters worse, the battery on the car was completely dead and had to be jumped to get it started (obviously they had not tested it before we came in). Since the battery was so dead, most of the electricals things like windows , mirrors, etc. were working - so the test drive was a disaster! Despite all this, we still ended up making an offer for the car (which was very nice), but despite saying they would "take care of us" due to the poor service, they came back with an embarassing counter offer of $100 off the online price (which by the may did not match the showroom price). Needless to say, we will NEVER buy anything from this dealership! Buyers beware!

dealerrater9876

Jan 6, 2013

Upon walking in the door I could tell that buying a BMW at JMK was going to be a different kind of experience. Beside the 3 floor indoor showroom and the magnificent cleanliness of the dealership the salesman Steve ws more then patient with my family, letting everyone of us test drive the new family car. You could tell that unlike some other dealerships Steve and JMK, really care about making deals and relationships to last a lifetime. I would recommend this dealership to anyone who is looking for a new car.

ram100

Nov 30, 2012

There is no better way of describing this dealership except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they informed me that I was leaking oil from the valve cover. The cost for the repair was a close to $1,000. I explained to the representative that the car is old and that we would only be willing to do the repair if he can guarantee this would fix the problem. I explained that I didn't want to go back and forth on this where it was a money pit to repair this issue. He promised that the valve cover repair would fix the leak. Two months later I brought the car back after I had to replace 2 quarts of oil and was now told that the oil pan was leaking (another $1.600). When I explained to Mr Duarte, the service manager, that his representative promised that the problem was with the valve covers he had no response except to say that its very difficult to diagnose an oil leak and that most likely the valve cover gaskets required replacement anyway. Really?This is not an isolated incident with them. Do not trust your vehicle to this dealer.

chester bojarski

Nov 17, 2012

in past years we have leased four bmw's from jmk,yesterday we picked up our 2013 328 from jmk and by far it was the best delivery we had thanks to ALEX RAMOS. His expert product knowledge led us to a seamless and pleasant delivery,he informed us of a BMW PRODUCT PROMOTION and found the one we wanted,he answered all of our questions and we had a good time during the entire delivery.Thanks ALEX!

DChen1269

Sep 29, 2012

This dealership and the dealer, Tony Mancuso, always make we want to buy a BMW. Transactions are smooth and deliveries are fast. I can not stress how great this dealership is. On top of the great customer services, I get a free gift with my brand new purchase. I really recommend this dealership if you want a great price, fast transaction, less paperwork, and smooth delivery.

capriolawrence

Sep 20, 2012

For me the rating of 5 is not high enough. Mr. Angelo Zito, the General Sales Mgr. at JMK makes walking into a dealership and buying a vehicle a pleasure. He takes away the pressure and you like your treated fairly and honestly. To date, I have purchased 7 BMW's from Mr. Zito in the last 7 years for me and my family. Another dozen or so of my friends and relatives have purchased BMW's from Mr. Zito in the same time frame and all come away with the same feeling. He is not just there to sell you a car, any problems that I encountered over the years he takes care of immediately.

darrigsd

Sep 20, 2012

This was my 4th car from Tony, he has always been very fair and worked extremely hard from my business. The nice part is after i purchased the car i still heard from Tony to make sure things are going well.

junexx

Sep 18, 2012

Tony Mancuso was deceiving during the sales process. I live in Wisconsin so during the conversation Mr Mancuso offered to inspect the vehicle in detail and provide me with details as to the vehicle's condition. This approach is something I have read on the internet that out of town buyers have used successfully. I was a bit apprehensive and mentioned that I could also contract a third party inspector. Mancuso indicated that he had never heard of such companies but assured me that JMK BMW is a very reputable dealer and that he was a 17 year employee. Mancuso sounded very professional and made me feel at ease so I agreed to use him as my "eyes" to inspect the car. I did tell Mancuso that I would want to know of dings, scratches and any stone type damage. Mr Mancuso called me back within a couple of hours and said that he had taken the car to lunch and reported to me the vehicle was in excellent condition and had no interior or exterior flaws (flawless). This car had only been driven for six months and had only 6000 miles so I believed him. Please know that according to KBB the definition of "Excellent" includes the following language: "it appears brand new, hasn't had bodywork (including paint), lacks rust, is in perfect mechanical condition and doesn't require any repairs whatsoever. A car in excellent condition has an entire record of service...". As a result of his inspection, I put a deposit over phone and flew to New Jersey. When I arrived at JMK the car had a significant number of scratches on the front bumper including a sizeable 10x2 inch scratch which seemed to have been caused by hitting cement while parking. As soon as we walked outside and before I got to the car Mr Mancuso acknowledged that the car had exterior imperfections that that he hadn't seen them because the car "was dusty" when he inspected it the first time. I was in total disbelieve. To make matters worse nowhere in the description of the car it was stated that the car had an after-market alarm installed. This alarm went off for no reason when we took the car for a test drive. They offered to remove the alarm but according to the BMW booklet (& a phone call into BMW USA) "alterations or modifications" can void sections of the manufacturer's warranty. In addition Mr Mancuso indicated that it is a requirement I sign a statement that would release JMK of any liability would it be later determined that the car had been involved in an accident. I asked if this was not something that a BMW Authorized dealer be able to determine before offering a vehicles for sale. He said that they would not sell a vehicle without such liability release. In summary, the $1,000.00 cost I incurred by traveling to NJ would have been avoided if Mr Mancuso would have acted in a sensible and professional way while dealing with a long distance client. To add insult to injury when on my way out I decided to express my service experience to the general manager Angelo Zito, he indicated that he did not want to hear anything negative I had to say regarding Mr Mancuso.

PHILIP J. DE NOIA

Sep 11, 2012

I RECENTLY PURCHASED A 2012 535XI FROM JMK BMW. GENERAL SALES MGR. ANGELO ZITO PUT THE DEAL TOGETHER WITH PROFESSIONALISM AND INTEGRITY THAT WAS SECOND TO NONE. I COULDN'T BE HAPPIER WITH MY NEW BMW AND MY EXPERIENCE WITH JMK. IF YOU ARE IN THE MARKET FOR A BMW I HIGHLY RECOMMEND YOU VISIT ANGELO AND HIS TEAM AT JMK. YOU WOULD BE GLAD YOU DID!!!

mspringer

Sep 4, 2012

Great job! My 2011 X3 had a problem with wind and road noise, and some hesitation on throttle application. As usual for JMK I was given the feeling they were listening to my concerns and I was treated with both courtesy and a smile. My Service Advisor, Jacob Kolasinski and the Service Manager Tino Pereira assured me they would do everything possible to take care of the issues, which in regard to complaints about noise is often not easy. And they did, both the noise and and hesitation gone. Can't do better than that. Also want to thank Hilario Soares who has provided similarly great service in earlier dealings.

subyou

Aug 31, 2012

Allen was very helpful and responsive, got me the info I needed to make my decision of purchasing BMW 535i GT ...... and I am loving it. Got it for a great price as well... Thanks a lot. Jaroslav F.

BMW x 2

Aug 5, 2012

Was looking for a 128 convertable. Used cars.com to local this dealer that had 3 we liked. Charlie our sales person was great to work with. Drove down with our trade and came home with our new car. Overall deal and experience was wonderful. Very easy to do business with and we highly recommend this BMW dealership. We now are a 2 Bmer family

Yzfrjim

Jul 31, 2012

Excellent buying process, mark was such a professional.. In his knowledge and making my wife and myself at complete ease!!

yvonne ireland

Jul 27, 2012

This was my first time at this dealership and i was pleasantly surprised how friendly their staff was.a special thanks goes to mr.nuno silva who happened to be my sales rep for spending hours with me trying to explain every gadget and how they worked. he is professional and makes you feel very much at ease with his outgoing personality, would highly recommend him.thanks again, yvonne ireland

KhemP

Jul 21, 2012

Christopher Diaz was great, not pushy at all. He explained everything and is very professional. I purchased a 5 series

TinaR

Jul 21, 2012

This is our second purchase with JMK, and to no surprise, this experience surpassed even our first purchase! Mark Carvalho is just the nicest, most sincere, most knowledgeable client advisor we've ever had the pleasure of working with. We were set on an exterior and interior color, as well as options in our new vehicle, and Mark was relentless until he found exactly what we wanted! He kept in constant touch and just made the transition from one car to the other seamless. It's difficult enough shopping for a new car, but the staff at JMK just make it easy and an all around great experience. We've owned great cars in the past, but JMK is the place to shop -- whether new or pre-owned - the staff is professional and great to work with. We've recommended JMK to family and friends and will continue to do so. Thank you for everything Mark Carvalho and the staff at JMK!

speedrunner

May 23, 2012

I got a 2009 CPO BMW from JMK and it took us just 3 hours to book the car.Mike was very professional and friendly he not only got us a good car but also a very good financing on it.

matt1262

May 17, 2012

Excellent service, felt more like family than a just another customer! Would highly reccommend. Had a couple bumps in the road with parts coming in, but the dealership was very flexible with letting me take a loaner (and promptly), and return it when worked for my schedule, not just theirs.

webservice

Apr 10, 2012

Frank, was very honest, extremely helpful, and a direct to the point salesman.After visiting almost every dealership in the tristate area this dealership had the right car at the right no hassle price. I took no longer that 10 minutes to complete a great deal with Frank and his company.I will be back to them again even though I live 80 miles awayRobert Borriello

housestacker

Apr 7, 2012

Thank you, Tony Mansuco, for all your time, effort, kindness, and exprtise. The level of service and professionalism I experienced from your dealership exceeded my expectations. The purchase of my "ultimate driving machine" was pain free and left me a very satisfied customer!I will be sure to contact you in the future!

ajayhariharan

Mar 30, 2012

I had recently bought a CPO from JMK. Tony Mancuso, My Salesperson was just absolutely fantastic. I have dealt with many Salespeople/dealers for (Mercedes, Lexus ..) but Tony by the best. Woudl definitely buy from Tony/JMK again. Ajay

galiano

Mar 18, 2012

Fourth car leased through JMK; always professional sales and service; Chuck Patire has been my sales rep thru the 4 purchases and makes the transaction pleasant, meeting my needs in terms of car and price.

robertrubilla

Mar 15, 2012

Prompt, honest customer care for a new buy.. Tony took his time because we weredeciding amoong 4 cars. VEry pattient and ubnderstanding of our needs and tookextra time to familiarize us with the BMW 328 XI. Paperwork process was smooth and pleasant and I recommend this dealerships with high marks and without hesitation.Rob Rubilla, Roselle Park, NJ

dhanushka

Mar 6, 2012

I was really happy to work with Tony at JMK BMW; he was great when I first spoke to him over the phone and even better finally when I met him in person. Usually when buying a car you feel pressured by the salesman, with Tony this was never an issue. He was very knowledgeable and helped me by answering all my questions and concerns. Also, from the beginning he gave me a very good price on the car; I did my research and worked with couple of other BMW dealers before I spoke to Tony. I am really happy with my experience at JMK BMW, specially working with Tony. I would have a picked a local BMW dealer if it wasnt for great experience I had at JMK with Tony.

john meehan

Mar 6, 2012

tony was great to deal with and made the purchasing experiance the best i've ever had & this is my 6th bmw - if the rest of jmk's staff & i expect they will match his professionalism jmk is the place to go for a bmw enthusiast !-john meehan rapid transport happy customer & new owner of a fabulous 2009 550is

fabiogiron

Feb 24, 2012

Ralph was great, informative, honest. The car is great, as advertised, the dealer ship had offers for additional coverage Etc, but they were not pushy like other dealers, I said no once to the extended warranties they left it alone, unlike other dealers that give you a hard sell.

theshahs

Feb 17, 2012

We've been buying BMWs from JMK because of Chuck Patire for 15 years. We have bought 8 BMWs from and because of Chuck. JMK also provides very convenient, courteous service.

krsarno

Feb 14, 2012

From the outset of working with Chuck Patire through the delivery of the car Chuck was extremely patient, helpful and truly interested in my satisfaction. This carried over to every aspect of the sales experience.

tonyl252

Feb 11, 2012

Great buying experience! Never felt pressured or rushed. Steve went out of his way to help me with my purchase. I have been a loyal customer of JMK BMW for over 15 years and will always recommend them to my family and friends. When it comes to customer service, in my opinion, these guys are the best!!!

Ericlao

Feb 1, 2012

Tony was easy to deal with and straight forward. Was very accomodating and friendly inspite of going through a tough family crisis at that time.

dmax56

Jan 23, 2012

Over the last 19 years I've owned two 3-series, and were it not for Benn Barron, I don't think I'd still be driving them.I do a lot of work on my own, and since I'm not a mechanic, I replace everything in the neighborhood I'm in, which means a lot of parts! It's easily been a thousand parts I've ordered through Benn, and every one but one was the right part. The one time I got the wrong part, I'd given him a part number, rather than just asking for what I wanted.I've been coming to JMK for many years and although it's doing less service for me as my skills pretending to be a mechanic grow, but all the times I've had it in for service, the service has been exceptional. Usually, the worst part of owning a BMW is paying for it, but I have to say that at JMK I actually look forward to it. Why? Because Ashley is so nice!Anyway, I'm a big fan of JMK--mostly because of Benn, but Carlos, the Director of Service, and Ken in the body shop, and Jacob as service advisor, and Pedro, all have been of great help to me keeping my '99 328i on the road. So far, it only has 227,000 miles on it!Anyway, I give JMK a perfect score...Benn gets an even higher score!Thanks Benn!

Hewawitharana

Jan 20, 2012

michael did not have me haggle back and forth. straight forward and. knowlegable. i would go back to him in the future. very positive experience.

barbo4bl

Jan 16, 2012

This is my second BMW that I have purchased from JMK and I am a very sarisified customer. I loved my 328xi so much that I knew I had to have a 5 series. Steve was patient and looked for the perfect car for me. The transaction was painless and Steve was just as happy for me as I was. A big Thank You to Steve and the entire staff at JMK. I Love My BMW!

Bmw2011xi

Jan 16, 2012

Very happy with the deal on the new car and the way the sale representative tried his best to provide all the information and followed customer's requests.

elaczynski

Jan 16, 2012

Tony Mancuso and the entire team at JMK did a fantastic job with my latest BMW purchase. Tony was patient with my many requests for options and configurations, and helped me test drive multiple vehicles over the busy holiday weekend. He went above and beyond at every level. The Service Department (Tino and team) did a great job cleaning up and ensuring my Certified Pre-Owned X5 was as good as brand new. I will be returning to JMK for all of my BMW needs.

coniferboy

Jan 14, 2012

I was in search of a new car and had previously had a BMW from the same dealership. After trying a few other car types, I simply had to go back for a BMW at JMK. The are extremely professional on all fronts and really take the customers cares and wishes to heart. Chuck Patire, my salesperson, was a pleasure to do business with. I love my new car and the dealership!

latinoheat

Jan 9, 2012

The sale man help me get this car and i very happy he was my sale man and the car looks great and the finances is to my likeing.

nicolepante

Jan 9, 2012

This is my fourth BMW lease and I could not be happier with both JMK BMW and my sales person Chuck Patire. Chuck has worked with me since my first car. He always goes above and beyond for me and he makes purchasing cars stress free and enjoyable. Chuck takes the time to get to know my wants and needs in a car so much as for my last lease, BMW 328I coupe, he called me up and said "Nicole, I have the perfect car for you". I went to JMK looked at the car and loved it, it was a done deal...that simple!JMK and Chuck will have my continued loyalty! I have recommended and will continue to recommend JMK and Chuck Patire in the future.Thank you for another wonderful Ultimate Driving Machine!Sincerly,Nicole Pante

sushanta1

Jan 8, 2012

Mark Carvalho was an outstanding salesperson. He really worked hard to get us an honest and outstanding price on our new vehicle. He took the time to make sure everything went smoothly and explained all the cars features. He even took the extra time to help transfer items from our old car to the new one. This level of detail is not seen in many salespeople and it helps set Mark apart from the others. Not to mention, he is also very professional and courteous. I would recommend him without reservation

hnorthrop

Jan 4, 2012

This is the second new vehicle that my family has purchased through JMK BMW. Chuck Patire has been our sales person both times. It is because of his wonderful nature and professional attitude that we continue coming back. JMK makes the experience of purchasing a new vehicle both comfortable and inviting.

otrandi

Jan 2, 2012

We have been dealing with Mark for several years now. He is a pleasure to work with. He is friendly, polite, informative, and thorough in all his work. I highly recommend that he get an increase in pay this year as he truly deserves it!

BMWfane90328xi

Dec 31, 2011

Both Mike and Mark are professional, courteous, customer focused, and go the extra mile to ensure customer satisfaction and a successful and pleasant transaction. After dealing with many other BMW dealerships, JMK is the only one I will continue to have transactions with. Their customer service starts with the initial lease/purchase transaction and continues through the service experience through the length of ownership. They truly deliver results that endure.

mspringer

Dec 30, 2011

JMK is first rate,both sales and service. I especially wanted to recommend and compliment Mark Carvalho. I've worked with Mark multiple times and he's fair, honest and an absolute straight shooter. He's attentive to detail, efficient, and follows thru on his promises. Of real importance is after sale support, he's still there for you. He'll answer questions make suggestions, and go bat for you. You won't find a better CA

A. Kern

Dec 27, 2011

I have just purchased my 20th BMW vehicle, a new X3. Nearly all have come from JMK.Since this is the first SAV of the 20, my Wife and I had more than a few trepidations re: Would we really like it.But our Salesman, Chuck Patire, spent plenty of time with us explaining its pros and cons as opposed to a sedan which was our alternate consideration. We test drove it (twice) and then spent over an hour going over the various options, packages, etc. He did his usual great job in suggesting how we could reduce our costs by choosing certain packages instead of individual options. We certainly felt that we were being given excellent guidance by a true professional, with no pressure whatsoever.And delivery time was also very comfortable. Mind you, as an old time BMW owner, I am very familiar with the operation and most of the adjunct equipment. Nevertheless, just to be certain, Chuck gave us a thorough rundown on the workings and changes in this year's model.I cannot say enough good things about this dealership and must mention their service people also. They are quite knowledgeable, helpful, and willing to take whatever time is needed to solve problems from the largest to the smallest.Will I buy from JMK again? Darn right !!Will I continue to recommend them to others? Darn right again !!

tahoegrill

Dec 26, 2011

We have experienced great pleasure dealing directly with JMK Manager Michael Blomgren and JMK BMW Client Advisor John Prignano. Both of these individuals dedicated plenty of time explaining the condition of our new lease and details about the car. Their proffesionalism and generosity will definitely bring us back to JMK Dealership. This is our second vehicle leased from JMK and we have no dissapointment dealing with such a proffesional staff. We have recommended JMK dealreship to plenty of our friends who have also experinced satisfaction of interracting with Michael Blomgren and John Prignano.

JFERN0630

Dec 23, 2011

This is my 3rd lease with Mark Carvalho of JMK/BMW.He is a true professional in every way.He makes leasing a car very easy while eliminating any stress.

asheshp

Dec 20, 2011

Mark,Extremely friendly, helpful and dependable. Went out of his way to help me in all aspects. Will definitely recommend JMK and Mark to my friends and family.

fallcatcher

Dec 20, 2011

We have purchased/leased three vehicles (2005,2008,2011(12/17)) from JMK and have always had a positive experience. Mark Carvalho is a pleasure to deal with and Tony was also most helpful. We will definitely go to JMK again.

jss1

Dec 17, 2011

This is my fourth car from this dealership and they continue to be truly outstanding in all aspects of the experience. Tony Mancuso is a completely knowledgeable, honest and down to earth salesman. Mike Blumgren, my former salesman, is doing a great job as the sales manager. Everyone, in every position, is so friendly and helpful, this is the only place to get a car!

angieat35

Dec 15, 2011

Mark was very efficient,friendly,courteous and knowledgeable. He was also very accessible by email and in person. It was a pleasure dealing with him.

Mikeinnj

Dec 15, 2011

Bottom line got the car I wanted at a good price with no pressure. Chuck spent the time getting to know what I wanted and then found that car for me. When I picked up the car, Chuck spent almost an hour going over features of the car with me and helped me set up many of the features. Highly recommend both the dealership and the salesman!

rabouzied

Dec 13, 2011

the best auto dealer i've been to fo a long time. the sales man johan prignano the best made me feel so comfertable from day one walked into the dealer answered all my questions all the way from my auto needs to the test drive to explain all the options the car comes with . thanks john, and also thank you mohamed and michael very much the bottom line i know where i'm going for my next car again and will be telling all my friends about your dealer.

LMcGhie

Dec 12, 2011

I have leases with JMK since 2008. This dealership is proficient, on point, and extremely helpful! Jeff Parker is PHENOMINAL ! He helped Me re lease along with another wonderful employee, Frank. They called me personally very often, emailed and stayed on top of my delicate situAtion until they made it happen and got me into another new car, new lease. Brought tears to my eyes with the way they truly helped my life!They both went far above and beyond to put me into a new 2011 328i! I'm forever grateful! Ms. Lisa McGhie

SonnyC

Dec 9, 2011

Magdalena was very helpful and very knowledgeable to help select the options and color. Magdalena was also very efficient in preparing the document and the order the car. The Car was customized and delivered very quickly and was exact what I liked. I would definitely recommend my friends to her.

Tom Luciano

Dec 9, 2011

JMK BMW provide me with great attention to their customers, both in sales and in my regular maintenance check ups. A Pleasure to deal with them.

bfeldman

Dec 8, 2011

We have purchased 3 cars from Mark and he has been great to work with. He is very friendly and very knowledgeable and detail oriented. He spent alot of time with us and made sure that we understood everything.

Adam Rothenberg

Dec 7, 2011

The experience from top to bottom was professional and pleasant. No nonsense negotiation with a delivery of the exact vehicle promised when promised. Steve Burak is a real honest person who you can count on. BMW is fortunate to have a dealership like this selling their cars.

Fuhrmami

Dec 6, 2011

Mark was exceptionally helpful and friendly. He went above and beyond in answering my questions, securing the vehicle I wanted and working out a fair deal. I can't wait to pick up the car!!

Richard1775

Dec 4, 2011

Chris, my salesman, was friendly and knowledgeable. From the moment that we shook hands at the beginning of my visit, I felt comfortable with him, and I felt that I could trust him. I would definitely send my friends to see him.Richard Musto

KingGeo3

Nov 30, 2011

It has been a while since I was last asked to provide a minimum of 25 words with respect to any subject yet it is with great pleasure that I 'wax poetic' in my praise of JMK BMW and could expound at greater length than I would presume advisable. I am a 'Newbie' BMW owner by some standards in that I am only on my third vehicle. I was not so fortunate as to have purchased my first BMW from JMK, but shortly after I had purchased elsewhere, I sought out better service and 'discovered' JMK. Then came my two subsequent purchases of new vehicles from JMK, both of which were under the guidance and educated insight of my salesperson, Mark Carvalho. I think that what appealed to me about this man is exactly what a careful buyer seeks in a salesperson. Mark Carvalho sat and talked with me, not a stack of potential numbers or sales goals, he talked with me. He aptly shared my curiosity regarding every engineering and other quality aspect of the BMWs I own or have owned. Mark also shared my enthusiasm with the amazing engineering that is poured into every BMW. The crowning incentive (if I may slay metaphors) are the Service and Body Shops at JMK BMW. Although I am reluctant to explain to an internet-public exactly why I had to become acquainted with the JMK BMW Body Shop, suffice it to say I have always been amazed at the 'factory finish' they produce on each vehicle. I can also say that if anyone has at any time been dissatisfied with Service at any BMW dealership within a huge radius of JMK BMW, that they simply head to JMK BMW and I wrote this message. G3.

RLPBMW

Nov 29, 2011

Great advice from Mark about the winter months as it affects the performance and handling of the 535i. I have highly recommended Mark to friends and family when asked about the location of purchase JMK BMW. I love the car as it doesn't compare to any other vehicle I have driven thus far.

TCarreras

Nov 29, 2011

It is with much enthusiasm that I want to share with all my overwhelming pleasure with the services provided to me by JMKBMW and, in particular, by Mark Carvalho.In the 12 years that I have been dealing with JMK this was my first experience with Mark Carvalho, and a fantastic experience at that. Mark's knowledge and enthusiasm for his product was extremely evident. His integrity, honesty and openness was overwhelmingly refreshing. Marks delivery of the new car was punctual, thorough and to my full satisfaction.I enthusiastically recommend this exceptional dealership and especially Mark Carvalho.

Lexibella112084

Nov 28, 2011

I have been a customer of mark carvalo for the past four bmw's that i have purchased in the past and just recently purchased my fith bmw with mark, and the reason why I rated each question with 5's is because he is very helpful and gets what needs to be done to make the customer happy. I am very pleased with the services that I recieved with mark. Thank You

dwolter

Nov 27, 2011

I was referred to Mark via a fellow member of the NJ BMW CCA. I made an appointment to see him and he was prompt to meet me once I checked in with reception. He provided more information about 7 Series I was looking at than even I did which frankly is pretty rare. He went through the rebates that were available to me as a 7 Series owner in an honest and upfront fashion unlike some of the other dealers I have dealt with. Finally he provided some assistance with a feature on my current BMW which I did not purchase from him. I will most certainly be making my next car purchase with Mark after my experience.

lexindi68

Nov 27, 2011

When I arrived at JMK BMW I received prompt attention. I met with Mark Carvalho who was very personable and professional. He communicated clearly and concisely about the pre-owned vehicle of my interest. Mark never pressured me to make a purchase, but was helpful with establishing budget objectives. After purchasing my vehicle Mark took the time to explain all the features by providing me with a "hands on" tutorial prior to closing. I highly recommend purchasing a vehicle from JMK BMW...ask for Mark!

lugnut

Nov 25, 2011

My family has purchased at least 15 vehicles from JMK over the years and we continue to go back for every purchase because of the ease of every aspect of the transaction. There is never a prolonged back and forth on pricing, nor are there countless phone calls that start the moment I leave the dealership asking me if I have made my decision yet. Service is just as great; easy and painless.

Mindytucker

Nov 20, 2011

I purchased my first new BMW, and Mark made the whole process seamless. He came highly recommend and filled every expectation. I love my new X5, it's everything I dreamed of.

paula loguda

Nov 20, 2011

Micheal has been a pleasure to deal with over the past decade or more. Ralph Galleri gave a most thorough orientation to my new BMW. He was generous with his time, unrushed, calm, patient & endured my questions with a sense of humor. Nice experience all around.

rosemarie49

Nov 19, 2011

The whole experience at JMK BMW was wonderful! I got my X3 before the anticipated date and of course I love it!!! My saleperson was Tony Mancuso, who was very informative on the BMW brand and very easygoing and pleasant to work with. I also received guidance from Angelo Zito, General Sales Mgr. and the Finance Mgr, Cesa Sanchez put all the financing together. I am truly enjoying my new vechicle and I would highly recommend JMK BMW!

kleiman710

Nov 18, 2011

Ordered a new BMW 535 yesterday. This is the second car I leased with Mark Carvalho. He spent 4 1/2 hours with us, helping make decisions to arrive at the right car and right options. I am 59 years old and have bought and leased many cars. Mark is the most knowledgeable sales person I have encountered. He is enthusiastic about his product, but not 'high pressure' in his approach.

Panda1234

Nov 17, 2011

My sales person was Magdalena Brancaccio, she was wonderful to work with. She was very friendly and courteous. She was very attentive to any questions or requests that I had. She was extremely knowledgable of every car we asked about. Even when my fiance asked some very technical questions she was able to provide a prompt detailed answer. She made us feel very comfortable and we trusted her expertise in helping us make our purchase. Overall our experience at JMK was wonderful mostly due to our sales person Magdalena Brancaccio.

rnewell1952

Nov 16, 2011

Mark Carvalho is very knowledgable and made the process as smooth as possible. He answered all my questions and addressed issues raised regarding making sure the used car was fully services and ready for sale. He extended himself beyond what was expected. I will refer him with full confidence.

deniseburdick

Nov 15, 2011

I have had a relationship with this Dealership for over 20 years, in the interim have bought other brand cars, equivilent value, Always come back!

meg180

Nov 15, 2011

Jacob is friendly and tries to go the extra mile for customers. When I go in for service I specifically ask for him. I highly recommend Jacob to anyone going in for service.

ZUTTA

Nov 14, 2011

I am extremely impressed with the professionalism, care and honesty I received from Lucas Sienkiewicz. This is my second 7 series I lease from him. I live in New York 75 miles away from the dealership. Trust me I did my due diligence, my wife and I probably got prices from 12 other BMW dealers, JMK prices by far were the best. Lucas and the others I dealt with at JMK made the experience of leasing my new 2012 740li easy and enjoyable. Trust me it was worth the long drive to get the deal I received. I have and will continue to recommend JMK BMW to friends and family.

sweet4665

Nov 7, 2011

Magdalena helped me buy a used vehicle a couple of weeks ago. She was and continues to be attentive to ensuring my satisfaction with both the vehicle and the service I receive. Because of her, I found the buying process to be quick and easy. The side view mirrors happened to not work, and Magdalena saw to it that they were fixed and the car detailed prior to my pickup of the vehicle. I would gladly recommend and return to this dealer because of her.

fenelon

Oct 27, 2011

Both my wife and I are BMW owners.Chuck Patire has been our saleperson for many,many years.He is one of the main reason we keep coming back to this dealership.Chuck is one of the most professional and competent car saleperson my wife and I have ever met.Showrooms and salepersons,we have seen and met quite a few over the past many years.If you want to drive a great car and have a nice buying experience,go to JMK and do not forget to ask for Chuck. Pierre and Jessy

CTLgregg

Oct 25, 2011

Chuck was recommended to me from a family member. I had previosly been in a Lexus and Chuck showed me all the reasons to switch to BMW. He was very friendly and knowledgable and a pleasure to deal with.

lostrovs

Oct 23, 2011

My wife and I lease our cars every 3 years from JMK because they can consistently offer a better deal than our local BMW dealership (Mt. Laurel NJ). The day of pick up always goes smoothly and without any wait due to professionalism of people we deal with at JMK. A+

lbisandypaws

Oct 21, 2011

Excellent service in all areas. Both Chuck and Michael are very professional and helpful. This is our 6th purchase of a BMW from JMK...that says it all!

kwall1785

Oct 12, 2011

I grew up in a BMW-loving family. All of my parent's BMW's have been purchased through JMK. After hearing wonderful reviews on their level of service and support, it was only right that I purchased my first BMW through them as well. Michael and Chuck went above and beyond to deliver me a wonderful experience. I absolutely love my new 328xi. All of the sudden my hour long commute to work is not so bad! I look forward to a continued relationship with JMK BMW, and would highly recommend their dealership to all of my friends and family.

mayatim

Sep 19, 2011

This is to give my utmost and sincere strong recommendation for the Service department at JMK BMW in Springfield, NJ. My 2008 528XI's warranty was about to expire in just a few days when I got an AWD error message. Making an appointment was a breeze, dropped off the car, my loaner was ready, and the car was fixed on time. About a month later, after the warranty had expired, I got the same error message again! I took the car back to JMK BMW for service, where I was assisted by Claudio Claro. Claudio was extremely professional, understood my concern (especially that warranty had expired). Service Manager Tino Pereira got involved and to say the least he by far exceeded my expectations. He was very courteous and without hesitation told me that my issue with the car will be fixed in 24 hours and that the dealership will cover 100% of costs. I received updates on my car while it was in service by phone from both Tino and Claudio and I was given a loaner car for the time of service. The car was ready ahead of schedule, and I never had any issues with it since that time. I highly recommend JMK BMW Service and commend then on such a professional and courteous service! I truly felt that their main concern was my complete satisfaction with their service! Thank you!

ssgohan434

Sep 12, 2011

Let me stat by saying that I live in Washington state and JMK BMW, as you know, is located in New Jersey. I wasn't able to find a car in the whole northwest and west coast of the US with the options I wanted that was able to touch the price that JMK sold me this vehicle at). After shipping, it across the nation, it came out to a fair price still that I was happy with. This has been my first time buying a vehicle on my own (only 24), but I purchased this car sight unseen from JMK knowing that I was working with a quality staff. I did not see the vehicle till it arrived here in Washington for delivery. Mark Carvalho has plenty of reviews on the BMW forums for being a delight to deal with. I would not hesitate to do business with them again; ask for Mark Carvalho, he will bend over backwards to make sure you leave satisfied with all your expectation met, if not exceeded.

JBlack

Sep 9, 2011

Had a great experience with Ralph over at JMK. After saving up and looking for a 7 series for a bout 2 years and many scams and BS salesman I finally found one. I was at wits end as my engine on my 96 Acura went for the second time and I was about to start a new job soon. I had a week to find my 7 and I was very determined NOT to pay a car note on a car I settled for. I was close on 3 different deals during the week. One was a little above my budget at 33K, another was in Alabama for 25K but I could not test drive or see it and the initial inspection had a red flag despite the dealer objecting to the findings. With only 2 to 3 days left to find my 7 or any car I stayed up late online and saw an 06 750i with only 48K miles but the price was about 29K. I decided to call even though it was pricier and had no pics. I spoke to Ralph who text me pics the next day even though they were not on the cars site or their own site. I came on in with only wild interest but fell in love with the car ASAP. Ralph got me the car for $26,500 after listing it for $28,995 WOW! And he was easy going with NO pressure at all. we talked about food, sports, site seeing. Man did he relieve so much pressure off me. Now I can mentally prepare for my new job and continue to climb the corporate ladder. lol Thanks Ralph! you realy helped a young, hard working brother from Camden.

ksachs

Sep 5, 2011

We were extremely happy with JMK BMW and the salesperson, Ralph Gallina. We had been to quite a few dealerships-andwere very discouraged with the sales people. We never buy a car the first time walking into a dealership-especially since itwas the first time we were looking at BMW's-but, there was never any pressure - we were given all the information andpricing we needed-without Ralph going to his manager 15 times - each time coming back with a different number than before-like all the other dealerships we had gone too-this was refreshing. Ralph was very easy to deal with and we are very happy with our decision! We would highly recommend JMK BMW and Ralph Gallina.

angelacopp

Aug 30, 2011

great dealership due to great people, chuck patire and Mike used car manager. I always do best with the same 2 people and always satisfied.

RLPBMW

Aug 30, 2011

Overall we have had excellent sales service at JMK BMW in Springfield, New Jersey going now on our fourth BMW (i.e., three X5s and 535i) and fifth to date. Mark Carvalho has been a pleasure to work with and knowledgeable of our BMW Experience needs over the years so much that my wife and I feel very comfortable coming back when the times are right. Mark has shown true professionalism that he has taken the extra mile to follow-up with our auto service scheduling to make sure it does not become a burden with our busy schedules, but a turnkey experience when the cars are in need of service. I highly commend Mark with his professionalism that hopefully it is noted within the JMK BMW team family. JMK BMW + Mark Carvalho = JOY to be a BMW owner. Sincerely, RiCH Levy proud BMW 535i ownerScotch Plains, NJ

derfel6

Aug 19, 2011

My experience at JMK BMW was by far the best experience I've ever had at a car dealership. There are at least 6 BMW dealerships closer to my home than JMK but I went there because Chuck Patire was recommended by a family member and I'm glad I did. Chuck is not a salesman. He was on my side from the moment I stepped through the door. There was no negotiating involved. Mr. Patire is a very smart guy. He listens carefully to every detail and cuts right to the bottom line. I paid less then I was expecting to (and not just because of the typical positional reduction from MSRP...I had done my research before walking in). I walked in expecting to have to settle for something similar to what I had built on the BMW site. Chuck made sure I got the exact car that I had built, down to the last option. A typical salesman will try to force you into whatever they have on the lot. There was no chance in Chuck's mind that I'd be driving away in anything but the exact car I wanted despite the fact that he had to jump through several hoops to get it. Go to JMK. The showroom is beautiful and the employees are welcoming. Don't forget to ask for Chuck Patire. He is very knowledgable, experienced and most importantly, sincere.

agdeacon

Aug 3, 2011

Not all dealerships are the same and the people at JMK make all the difference. Mark Carvalho is a superior salesman understanding the product line inside and out as well as exhibiting complete joy in the products. He is detail oriented and ensures the entire buying experience is a pleasure. The service department is also first rate not only in getting the service done right but also in assisting in other areas. Tino Pereira is our guy in service. We recently had what turned out to be a DME (main computer) failure 350 miles from home. Both of these gentleman assisted us in navigating through the problem, providing expertise and support in getting the car repaired and delivered back to us. They broke down barriers with the BMW dealer responsible for the repair as well as BMW corporate, making every effort necessary to keep us as satisfied customers. Thanks Tino and Mark!

1nyseguy

Aug 1, 2011

JMK BMW is an exceptional dealer. They has a beautiful new state of the art facility. Their salespeople, service personal and other staff are as freindly and helpful as can be. They make the purchace and maintanence experience a pleasure. If you are buying a BMW, this is the place to go.

MarinaLL

Jul 29, 2011

I am very pleased with the service that was performed on my vehicle, not only are they friendly and helpful they are very reliable. William DaSilva went above and beyond the expectations that I would foresee in a dealership. This is not the first time that I have taken my car to this dealership and the same great service was provided to me, friendly, helpful and attentive to the needs of their customers. I am very satisfied with them and would recommend JMK BMW in Springfield to anyone that needs to have their care serviced. Thank William for your services.

Paul Gold

Jul 18, 2011

I have bought 15-20 cars from JMK. Their service dept. is the best. As far as my salesperson, Chuck Patire is the most knowledgeable and professional person I have dealt with. I have always been treated as if I was their most important customer.

amg55nj

Jul 8, 2011

Mr. Laurenzi was very professional and helped us find the car we wanted. He was always very nice and worked with us. We went in only to discuss the car and prices but we ended up buying the car that day. He made the process very easy and I will be staying in contact with him when I want a new BMW.

tholevas

Jul 2, 2011

Mark Carvalho is totally dedicated to customer service and satisfaction. Makes the buying experience pleasant and easy. JMK in general is an updated facility and a very pleasant place to do business. This is our 3rd car with them and we have always been very happy with both sales and service.

xren579x

Jul 1, 2011

I'm a repeat customer. Sales rep. was very helpful, knowledgeable & patient with my needs & demands & worked at my pace with no pressure. Highly recommend.

Cod fish 1

Jun 30, 2011

This was my third BMW. The experience was excellent. Chris is very knowledgeable. Sal, the manager made sure I received VIP treatment.Recommend 5 stars.

mspringer

Jun 30, 2011

This is the the 3rd BMW I've gotten thru JMK, and they've always been exemplary, honest, price competitive and a dealer which treats the customer with respect. An extra shut-out for my CA, Mark Carvalho. Mark is extremely knowledgeable (he's an ex BMW tech), an absolute straight shooter who'll give you his honest opinion with no BS, follows thru on his commitments, and is willing to, and does, go above and beyond for his customers. I can't recommend him more highly.

nespo

Jun 30, 2011

This is my 5th purchase from Christopher and every time he is helpful, always willing to go that extra step and the dealership too! I was able to order my 3-series on spec with Chris over the phone. He helped me work out all the details while I was running around for my business. During the waiting period he kept checking in to let me know the status of the car and on arrival was 100% helpful with explaining my new addition and everyone else at JMK keep everything simple. I will continue to recommend JMK to colleagues, friends, and family. And all it takes is a simple phone call and Chris is ready to please.

maria jackson

Jun 27, 2011

Mark is a very responsive and accommodating salesman. He was helpful in terms of detailing costs and giving me options. He took and great deal of time to explain the features of the car and to insure that I understood and could use the features before I pulled out of the parking lot. The dealership is excellent! The quality of their work and scheduling of maintenance is also top notch. This is my 5th car from this dealership.

seiser

Jun 27, 2011

My experience at JMK was excellent. Mark Carvalho was my salesman. He was professional, sincere and extremely helpful. Since the sales person I previously worked with at JMK left, I was concerned but Mark was everything I could have asked for in a salesperson. He devoted his time to explain all my questions and drove the car with me until I felt confident to drive it on my own. This is my eighth BMW and I will be going back for my next BMW to JMK in the beginning of July. Of course, Mark Carvalho will be my salesperson.

andreatip

Jun 26, 2011

Chuck had made us feel very comfortable from the moment we met him. He went over the deal in a very professional manner and answered any questions we had. He promptly returned our phone call and answered all emails in a timely fashion. He took his time explaining how the car features worked and addressed any issues we had. Chuck is a great salesman and we will definitely deal with him again when the time comes to buy our next BMW.

BLSHRS

Jun 23, 2011

We currently lease two 328xi BMW's for our two sons. Well last night, my husband and I added yet another BMW to our family of cars. Mark Carvalho helped with our lease last night and our prior lease on our sons car. We are totally satisfied, happy customers of JMK. That statement really means alot due to the fact that my father worked for General Motors for 45 years and I have always been a huge supporter of General Motors cars. Mark is a genuinely knowledgeable and affable salesman. No pushy comments, no gimmicks, no playing games with prices. We have never talked to a salesman who knows his product as well as Mark does. Very impressive. Mark worked with us to arrive at our desired leasing payment showing us various options. During our test drive Mark demonstrated various features of the X3and took time to explain so many other options of the vehicle, we felt so totally informed. We are looking forward to driving our new BMW X3 when it arrives - thanks Mark and JMK.

S14B25

Jun 23, 2011

JMK is by far the best dealership in Northern New Jersey and it's for one reason and one reason only, the PEOPLE that work there. My family has been buying BMWs at JMK since 1979 and we just took delivery of our latest, a 135ic. Over the past 32 years we have tried a couple of the other dealers but always came back to JMK because the people that work there are second to none. Mark Carvalho in sales has been with the company for 20 years. He started out as a technician in service and then worked in parts and then moved into sales. He's not a pushy salesman, he's an enthusiast who knows and loves the cars and goes the extra mile. It's refreshing to find a sales person that is ZERO pressure and is happy to just talk cars, a genuine and nice guy. There are a lot of BMW dealerships in north jersey, you can buy the same car at any of them so what differentiates them is the service. JMK has the best service of any area dealer. The service team headed by Carlos, Tino and Helario has no equal. You don't wait weeks to get an appointment at JMK and when you bring the car in it gets repaired properly the first time and back to you in minimal time. The guys know the cars inside out and strive to satisfy the customer every time no matter how large or small the service job. I've dealt with many parts departments over the years, and Benn at JMK is fantastic. He knows the cars, he has great communication in keeping you aware of when parts will arrive or if they are back ordered and how long they will take to arrive. He always has a smile and he treats any order with the same diligence. All in all, JMK exceeds expectations and that's why we have been customers there for over three decades and will continue to be customers for the next three.

SAL46

Jun 23, 2011

What really sets off JMK from some of their competitiors are the people that they have working for them. If you enjoy talking cars and dealing with a truly knowledgeable sales person, Mark Cavalho is your man! Mark has been working for BMW for about 20 years. First as a technican, and then in sales. He is a BMW Car Club Member and truly loves the cars he is selling. So when you talk BMW's with Mark, you tap into a wealth of information that goes far beyond what you would expect from an ordinary sales person. And that's just the point, Mark is truly extraordinary. No matter what kind of question or concern you may have relating to leasing, maintaining, or purchasing BMW's Mark will have the answer. It is truly a pleasure to deal with some one who really knows what he is doing, and can help you in the most effective way. Carlos, Tino, and Claudio are a great service team. Although for the most part the the 15 BMW's we have owned over the years have been trouble free,recently, we leased one that had a serious problem that could not be easily fixed. Carlos, Tino and Claudio worked together on this and were highly effective in dealing with BMW North America to get this problem resolved to our total satisfaction, which in this case meant replacing the car. While this was going on, we were given a BMW loaner that was equivalent to our car, so the whole process was totally seamless and not the least bit aggravating. While any dealer can do routine service, it's nice to know when you get into a difficult situation, you have a service team that will go to bat for you and get results.

adamslou

Jun 22, 2011

Paul was extremely helpful and made sure I was aware of all that was progressing with both of our cars, one after the other, over a period of several weeks.

Ken Lazaruk

Jun 22, 2011

My experience at JMK BMW was great primarily for two reason . First, Mark Carvalho is one of the best sales people I have ever bought from at a car dealership. Mark is knowlegable , extremely patient and helpful in finding the right car and developing the right price and financing.Mark is always accessable and does not put pressure on you to buy. He makes the cusomer feel very comfortable during the entire sales process. Second, JMK BMW , through the Previously Owned sales manager , was flexible on the price and creative in terms of financing and used car trade-in so as to develop a payment I was comfortable with. In short , as opposed to some of my prior experiences at car dealerships, my latest purchase of a previously owned BMW at JMK BMW was a great experience.

Sarahfliegel

Jun 22, 2011

This is the 3rd BMW that we've bought from JMK & Chuck. My husband drove the other 2 and I chose to get a BMW, not just because he has been so satisfied with his cars, but also because Chuck & JMK are great to do business with. Even the other day, while I was parking my new car at a nearby store - someone approached me to congratulate me on my new car and then tipped his JMK hat to say he'd be seeing me around because he worked there. Truly a family feeling. The price, service and car are awesome.

nor24berto

Jun 18, 2011

I had a great experience at JMK BMW. The sales person Mark Carvalho was extremely helpful throughout the process. He helped pick a model and was very thorough. The car was exactly what i wanted and exceeded my high expectations. I would recommend Mark Carvalho and JMK BMW to anyone looking for a BMW.

M3Comp

Jun 16, 2011

Purchased my seventh BMW from JMK and Dealt with Mark on five of the last transactions and he is a big part of why they have my repeat business. I highly recommend asking for him when going there. He is honest and with NO BS

Michael1976

Jun 3, 2011

There is a woman who schedules appointments and answers the phones for the service department. She has dark hair, and her name is Sandra (or Sandy). She is very nasty and passive aggressive. She kept me waiting when the service man I was supposed to talk to was free and available. He was the one who had to tell her to send me over. Then we often had to deal with her on the phone. She is very rude and nasty, when what we were actually trying to do was make an appointment and give the dealership our business. She acts like it is our honor to get an appointment there. Because of her we switched over to using Flemington BMW and are much happier. They have pleasant, pretty, girls who work the desk of the service department. They are accomodating, honest, and treat us like customers who they appreciate. FLEMINGTON BMW is also the BMW dealership that got rated as best in the state of NJ in BMW North America. It's easy to see why JMK BMW did not recieve this rating. The service people at JMK can also be condescending. Flemington BMW may not be much farther from you. It might be worth going there for what you will get in return in terms of honesty and friendliness.

igorch

Jun 1, 2011

Due to the exception care and customer service I have received at JMK BMW, have have now been a loyal customer for the last 4 years. I bring all my business back to Chuck Patire, and I couldn't be happier with attention in with I receive. I would definitely recommend JMK BMW but moreover, Chuck as the salesman to do business with.

328xi0wner

May 13, 2011

This is for the Parts Dept.I drove about 1 hour out of my way to go pick up a BMW jack set that I saw on BMW.com. When I called and asked for it they said it was available for me to pick it up. i get there no one is at the Parts counter for about 10 minutes. Finally, Ben shows up I tell him what I'm there for and he asks for my info which I didn't understand because I was a walk-in I didn't order it. So as he was inputing my information I said "I'm not here to pick up an ordered part" just to avoid any confusion. He acts like he didn't even hear me and just walks to the back to pick it up. He gets to the counter opened the box and says "Pay at next counter". Absolutely horrible customer service skills. I pay for the jack set walk out to my car and see that the ratchet in the set was missing. I walk back in and tell him he looks at me like I'm the biggest idiot in the world for what I just said and opens the bag to see what I'm talking about. He then says "It's not supposed to have a ratchet" WOW really? You work at the Parts Dept and don't know this? So I show him the instruction manual and show him what I'm talking about. He then stays quiet and shows me a way to do it without the ratchet which made absolutely no sense, places it back in the bag, and then looks at me and says "Did you think it came with a ratchet" Ummmm YES I DID as pictured on the website AND instructions. He then says "I don't think the U.S version has a ratchet but I will order another one, have it by Friday, and open it in front of you to satisfy your curiosity" Now I went to JMK because it's sold out virtually everywhere for another month and a half. He said he would call me the following day to confirm the order. Next day, no call. I go there to just return it, walk up to him at the counter and he says "What, after you used it already?" and chuckles. I hadn't used it actually and showed him there was no wear on it whatsoever. Ben has just terrible customer service skills and to add insult to injury tries to make you feel like an idiot when in fact I had more knowledge about this part then the guy at the BMW Parts Dept! Come on?!Avoid the Parts Dept here or deal with someone else.

hhcibtpaun

Mar 21, 2011

My wife and I were looking for a CPO BMW. We saw a car on JMK's website and stopped in to take a look. We met Nick who was very friendly and managed to get us a great deal on car. The car was detailed and prepped beautifully for our pickup. We cannot say enough about Nick and JMK.

gmaloney

Mar 11, 2011

If you are going to buy/lease a car, contact Chcuk Patire at JMK. I have been dealing with him for 10+ years now and have recommended many friends/clients to Chcuk and he has always treated all of us with the utmost professionalism and respect. He has never pushed a sale and always has put the client/customer's needs first. Chcuck and the entire staff at JMK are true professionals.

rthaker13

Mar 9, 2011

I have been leasing a BMW since 2008 from JMK. I just renewed my lease with JMK yesterday and got a brand new car! The people at JMK are really great and friendly. I worked with Art Youman, and he is one the best sales person I have ever encountered. He doesn't pressure and he works with you to get you the best deal that fits your budget. Art is always friendly and responsive when I ask questions. I highly recommend JMK BMW and specially, Art Youman!

rapostolik

Mar 6, 2011

Chuck Patire was one of the reasons I went back to JMK. In addition, their service has always been excellent. I've never had a complaint about how I was treated or the quality of the service. The advice I was given when purchasing my second BMW from the dealer was comprehensive and practical. Excellent dealership.

tsharma325

Feb 22, 2011

I was in the market for a new BMW and friend recommended I go to JMK and talk to Chuck Patire. This was to be my 1st BMW that I would order right from the factory. Overall I found it to be a very satisfying experience. Chuck was extremely knowledgable and professional throughout the whole process. He always answered all of my questions efficiently and effectively. If you are looking to lease or buy a new BMW I would without a doubt recommend JMK BMW and specifically Chuck as your salesperson.

wandrews07901

Feb 17, 2011

This is the 5th purchase I have made from JMK, the last 3 or 4 from the same sales person. In each case the sales process very friendly, professional and efficient. No dumb questions such as "how much you want to pay" or lines such as "I can put you in this vehicle today"!JMK's upgraded premises are a big improvement.

TomatJerseyShore

Feb 8, 2011

I recommend JMK BMW to every person interested in a BMW. Moreover, I recommend Chuck Patire without hesitation. There is no better salesperson to work with than Chuck. He's the most patient person I've ever dealt with -- no pressure sale, doesn't try to push unnecessary options on me, and answers every question honestly. And what's remarkable, I consider him a friend, as well as person I've done business with for over 12 years. JMK has a great reputation, and it is well deserved.

wieslawmazur

Jan 19, 2011

Me and my wife had a very pleasant experience leasing a car at JMK BMW in Springfield.The place was spacious and clean, the people were friendly,and the atmosphere was relaxed.Our Sales Advisor, Chuck Patire was a true professional in every aspect.He spent a great deal of time with us, he was honest and his advicesregarding many aspects of the lease were simply priceless.We hope to see Chuck again when we come back to lease a new BMW in three years.Then we met Cesar Sanchez, the Business Menager for the paperwork.Again, very positive experience, everything went very smoothlyin a friendly atmosphere.We left JMK BMW in a new car, happy and smiling.

BMWME

Jan 17, 2011

I offered a price for a 2008 BMW X3 that the sales person didnt like. The sales person told me that if her manager heard that price, He will throw me out of the dealer. What she said was neither polite nor indicative of any good customer service or social skills. I walked out of the dealer without saying a word because I was shocked. I have another BMW that I used to service in this place; I will never go to this place anymore and will tell all my family members and friends not to go there either.

chunchma

Jan 17, 2011

I recently purchased an X5 from Suzana Snyder at JMK Auto Sales INC. in Springfield NJ. Suzana was very nice, knowledgeable and professional; she gave me her undivided attention. She worked very hard to make sure I was in the car that I wanted. Suzana is an excellent resource who knows how to offer outstanding customer service.

rocky5763

Jan 12, 2011

Service department very helpful. Jacob has always tired to help me in maintaining my BMW 335i in every way possible. I would highly recommend this dealership to any person looking to buy a BMW. I even compared going to get a run-flat tire from a different BMW dealer but they could not beat JMK's price.

regina07

Jan 11, 2011

I went in for service because I had just got a flat tire traveling down to Atalntic City for the weekend. I just oruchased my vehicle which is why I was extremely upset. I went to see my sales representative and he did not give me the asisstance I needed. I was then introduced to the gentleman mentioned above and he was extremely helpful. I was overall pleased with the service I recieved.

keysmanmustillo

Jan 10, 2011

My husband and I just purchased two new cars(an X5 and a 3 series) from Chuck and couldn't be happier with the price, and the great service from Chuck. This is my husband's fourth BMW from JMK and Chuck is always professional and goes out of his way to assure we are happy. We highly recommend JMK and our Client Advisor Chuck Patire.B&MM

Joeyrod3086

Dec 24, 2010

I just puchased a 2011 X6 from this Dealer and had the please of working with Ralph. He was very stright forward and was extremely helpful. I am young and it is not that often that you can walk into a high end car dealer and get the attention Ralph and his team at JMK gave to me. I would recommand them to anyone. Thanks again to the team at JMK the X6 is unbelievable!!

johnrdel

Dec 23, 2010

This is my third BMW I purchased from JMK. I have had nothing but a great experience in each purchase. The followup visits including service has been outstanding. chuck Patire the new car salesman has always been outstanding to deal with and the finance people professional. i have recommended JMK to friends and I will continue to do so

rpw2011

Dec 20, 2010

After years of buying BMW's via Prestige and BMW Manhatten I went to JMK and Chris to facilitate a Euro Delivery on 750 xi - the entire experience was exemplary, right price, delivery date and schedule that meshed with a standing trip to Europe and happy reunion with car in the US. Chris was always responsive to customer questions - which on a Euro delivery are far from the ordinary.Highly recommended

lala82

Nov 23, 2010

STAY AWAY from this service dept! I took my car in for a sound recall and tire repair and now the inside of my car squeaks and the radio still doesn't work. I made another appt for a saturday morning. When I showed up they said they don't do "that type of work" on Saturdays. I've wasted a day during the visit, a Saturday morning and now I'm going to have to go back AGAIN for a 3rd time. After my survey that I filled out, I got a call from JMK for a follow up. I explained how terrible the service was..and of course I never heard from him again. This place is a joke. Go to Bloomfield if you want good service. Oh yeah, they all post their email addresses on their website, but don't bother to use them..they don't respond.

meag25wil

Nov 18, 2010

Jacob was extremely helpful and polite. He went the extra mile when it came to accomodating me while my car was being serviced. He made sure that I was informed as to what exactly was going to be done to my car and gave me an accurate time frame of when I could expect my car to be finished.

pedropdiddy

Nov 17, 2010

i have rated my experience great because of the level of professionalism provided by there employee(s)...i recieve a loaner car and i am contacted by the dealer wether my car is ready or not just so that i am aware of what is the status of my vehicle!

brp

Nov 8, 2010

Customer service was efficient and polite. Our advisor, Chuck Patire has exhibited very high level of professionalism, very good knowledge of the product and ability to understand our needs. He was looking for the essential information that would make it easier for us to make a right decision on the product and options to select. He was very patient answering all the questions that we had in a friendly and professional manner. At no point had we feel any pressure or were hurried to make a decisions. That was essential for us in ultimately deciding to purchase the vehicle from this particular advisor. Thus the overall experience was very positive. The lady at the reception also made sure that we were very comfortable while waiting for our advisor to meet us. The price that we had in mind based on the newspaper advertisement from a competitor was fully met and then some.We would have no hesitation recommending this dealership and this advisor.

miapappas

Nov 6, 2010

I had a great experience with JMK BMW and Steve Burak. From the moment I walked in, everyone was extremely friendly and eager to help. Steven then took me to look at many pre-owned X3 options and explained everything in great detail. This made it easy for me to compare and contrast what I would/could be getting for my money. In addition, he was helpful in price negotiations and follow through after the sale. I would definitely recommend JMK and Steve to others.

Oosman Abdulla

Nov 6, 2010

Chuck and JMK worked very patiently with me till I figured out what I wanted to get. I have been a customer of JMK for over 20 years and have always been happy with the level of attention and service I have got from the advisors (both sales and service).

A. Kern

Nov 4, 2010

I have purchased 19 BMW automobiles, mostly from JMK. In comparison to other BMW dealers I have been most pleased with JMK's sales integrity and with the competence of their service staff. Many times Claudio and the entire service group, have gone far beyond what other dealers have offered, in very knowledgeable, very courteous service.

alphillip

Nov 3, 2010

Mark was very pleasant to deal with. The overall purchase and delivery process went smoothly and he was able to explain all of the new features with no problem. He goes out of his way to provide information to help customer.He was fair and honest in his dealings and provided us with several alternatives that suited our particular needs. I would definitely recommend him to my friends or anyone.

teecrow

Oct 31, 2010

JMK: the new building on 22 is beautiful, and so is the way they treat customers! Straight facts and figures. No games. I've bought 5 BMW's from JMK - have had one of every seriesexcept the new introductions.Almost considered a different car this time around, just for variety, but the sales games elsewhere were so disturbing, or else, if you weren't already a customer, they wouldn't go an extra mile. This time i really needed them to- and they did:Steve Burak, Mike Capuccio, Caesar, Robert Schulman.Everybody in service is great too! Honest, having this relationship over many years,it feels like family. BMW has saved my life twice. I trust JMK to do the right thing.

lpnsc

Oct 30, 2010

this is the third car we puchased with the help ofchuck. he is very reliable and goes over and above.anything that was needed chuck was there to help andnever had to ask a second time. this car was purchasedin nj but we now live in long island it was worth thetrip. ceasar in financial services was a big helpalso. he informed us of everything we needed toknow about the financial part.jmk has my vote and will go back again and recommendanyone who is interested in buying a new bmw.thank you,sandy parks

alekko11

Oct 27, 2010

Experiences bringing the car for service has been always kind of mediocre. The maintenance department crew do not perform its job to the fullest. Car must brought back to finalize the service requested. It has been happening a few times, and I am not satisfied with the service given.

arodriguez514

Oct 25, 2010

JMK is excellent! My family has purchased and serviced our cars with them since 2002. Their service department is wonderful. Jacob, Claudio and Jose are great to work with and always keep me posted on the service of the car. Each visit is pleasant and the administrative staff (Beatrice and Maria)are also great. In car sales, everyone is nice, but we worked with Lucas who is excellent. He is patient and knowledgeable which makes the experience easy and enjoyable. If your buying or servicing a car, JMK will take great care of you.

Bimmer335i07

Oct 25, 2010

I've been going to JMK for servicing since I purchased the car at their dealership in May 2007. Not only is the sales staff professional and knowledgable. But so, is their service dept. I have been dealing with Jacob Kolasinski since day one and have NEVER had any problems or issues. Everytime, I took my car in for service, I didn't have to wait long. He always took extra care of my car and checks and makes sure that everything was fine before returning the car to me. I have recommended many of my relatives and friends to go to JMK and all of them have had the same great experience as I have, whether it be for sales or service. I HIGHLY recommend JMK and I will not take my car anywhere else.

jrva

Oct 25, 2010

I have purchased 3 certified BMW's from JMK. I have had all three serviced over the last 7 years. Service advice is honest and service reps are not concerned about a quick one time sale. Jacob K has come through on multiple occasions. He builds relationships and that can only be done with good advice, prompt turnaround and honest communication.

sshankland

Oct 25, 2010

Truly top-quality customer service. Excellent work always. Friendly, professional, on-time and totally reliable. A pleasure to get your car serviced there. High level of knowledge about cars. Always excellent work. Most importantly honest - will always tell you if they don't know the answer, thus totally trusted.

jsunnn

Oct 20, 2010

I wanted to write a review on our service advisor of JMK BMW, Jacob Kolasinski, who is among the best in the industry. His attention to detail, knowledge of the brand and customer service are unrivaled in the industry.Big thanks to Jacob at JMK!!!!!

kkarl

Oct 20, 2010

JMK is hands down the best car dealership I have ever dealt with. I have been buying cars from them for 10 years now and they continue to outperform. The service team is like family and is always looking out for the best interests of their customer. I recommend them to everyone I come in contact with.

tawanf

Oct 20, 2010

Greetings,I have given JMK the above ratings because I was immediately greeted and referred to a Service Advisor when I walked into the JMK BMW Service Center. My Service Advisor, Mr. DaSilva, was very professional and very personable also is extremely important. Lastly, my car service was completed in the length of time they advised me it would be which was important since I was getting my car serviced before heading to work. My overall experience was great, and I would definitely refer others to JMK. Thanks.Tawan Foy

Wally Parker

Oct 20, 2010

JMK service is excellent and Hilario is particularly good, very customer responsive, accommodating and makes sure the job gets done right and on time. I always bring my BMW there, always deal with Hilario and am always satisfied with the results. I heartily recommend them.

J Lopez

Oct 19, 2010

I have been a customer of JMK for over ten years and find it a joy to have my car serviced here. The service team associates are knowledgeable, customer focused and very friendly. I highly recommend this team of professionals to anyone. Special mention goes out to Hilario who consistently delivers great care to me and my cars. He is a super star.

vjsiino

Oct 19, 2010

This is the second time I have serviced my car through Jacob Kolasinksi at JMK BMW. Jacob displays a high level of professionalism and has been responsible and proactive in adressing my car's issues and getting the proper service done on my vehicle. The service department does a great job overall, and I was quickly out of the dealership with a loaner after meeting with Jacob.

dekanski

Oct 18, 2010

Jacob is without a doubt the best service advisor I have ever dealt with. I have owned many high end cars and have always been treated like just a number. It is refreshing and an absolute pleasure to take my car in for service at JMK. Jacob K is friendly, accessible, and knowledgeable. The level of service is top notch and he makes me want to own a BMW for the rest of my life.

wwdtyre

Oct 18, 2010

I have been very happy with JMK BMW. I have leased 2 cars and bought a car from JMW in the last few years. They are very curtious and friendly whenever I go for service.I have benn dealing with Mr. Jacob Kolasinski in the service department since i got my cars at JMK. He takes cares of everything that needs to be done and usually make sure that I am satisfied with the service. I would definitely recommend JMW BMW to other people.

Junaid

Oct 15, 2010

Jacob is extremely dependable and always available to resolve any situation. Jacob acknowledges every client even if there is a client in front of him. He always uses there names during their visit's, I have seen him many times this is a great quality being alert and friendely same time!!! I wish Jacob future success with JMK/BMW. I go to JMK because of Jacob and good people like Chuck from sales and Mike from used car sales.Thank you,2nd time JMK/BMW owner and future prospect. Junaid

racabella

Oct 14, 2010

Over the years, The service and ongoing commitment that Claudio has provided for myself and my family has superceaded what I call "accomodation to the 10th degree". Many years ago I called Open Road BMW (where I purchased the car from) to help me, since I locked myself out of my vehicle. To my surprise, I was turned away and told that they have no trucks to pick my car up to bring to open road BMW. I then called JMK as my only other option, not ever dealt with this dealership before and came across Claudio, he calmed me down and got me and my car to JMK BMW Dealership safely and every sense that day about 6 years ago, I have been loyal to the one person who cared to get a very frantic girl out of a parking lot before night fall.

elliot2007

Oct 13, 2010

The best thing JMK did was to promote William from within the company. I've had a BMW for many years and I have been to many different service centers. William puts them all to shame. He knows what hes talking about, and knows how to please his customers. His work ethic is superb, bar none. He surpassed my expectations by a lot. JMK and William are the reason Im getting a another new BMW period.

NotGeneSimmons

Oct 13, 2010

I recently bought my new '11 528 in for service. I'm usually very tough to please, but Jacob surpassed my expectations. He was able to not only get my car quickly into the shop but also quickly out, and that is a big plus. I've been to other dealerships and dealt with many other Service Advisors, Jacob definitely is the most personable one I've dealt with. Thanks to Jacob I will be bringing my car to JMK for service from now on.

Prarod21

Oct 13, 2010

The reason behind the great rating is the friendly and professional customer service I receive everytime my car needs service. In a few cases I didn't have an appointment, Jacob never turned me away without resolving my problem. He normally gets me in and out with a rental in 15 minutes. Great customer service!

bcorig

Oct 12, 2010

Had purchase the car from a used car dealership, the car had Navigation System and Sirus Radio problems. Car was still under warranty, JMK fixed the problems under warranty no questions asked. JMK's Service Department s great. Did buy my car at JMK BMW but would buy when ready.

feldave

Oct 12, 2010

I rarely write anything in these comment boxes but I felt this deserves some attention. I have been a client of JMK BMW for over 8 years. I have purchased or leased at leased 4 cars in that time for myself or my wife and have recommended this dealership to at least 6 other people. Of those 6 people I am aware of 3 that have bought vehicles from JMK. The sales people here are wonderful, none of the BS you get from so many other dealerships. These people are straight up and fair. The BEST part about this dealership is there service dept., hands down the best I have ever had to deal with in the 30+ years I have owned cars.I have a service agent named Jacob Kolasinski, he is amazing and always available to me. How unusual is that to have a person you can call directly. I can email him or call him and he always get back to me in a matter of hours!!!! Not days... I have never felt that he has taken advantage of me or suggested I get something done that was not needed. He has always fixed any issue that I have had with the car in a timely fashion. He has always offered me a loaner car if the repair was going to take any real amount of time. I can not recommend this dealership and Jacob more!!! It keeps me coming back as a customer..

maulik

Oct 12, 2010

Jacob is the ultimate service representative. He is thorough, responsive, and proactive. My family has been coming to JMK since 2001. Over the past few years, however, Jacob is the main reason we keep coming back. I appreciate Jacob's efforts to make sure my cars are well maintained and serviced quickly. He should be viewed as a great asset to JMK.

petros

Oct 12, 2010

A big shout out to Jacob Kolasinski for being best Service advisor i have ever delt with in my 7years as a BMW/JMK customer.I have come across a few challenges with my BMW cars and Jacob was always there on my side to help resolve all.Thank you

phillybill

Oct 9, 2010

I was ready to take a step up in luxury from the previous cars I had owned or leased. I spoke with a lot of my friends about their cars, the cost and level of service. Two guys that I really trust suggested that I visit JMK, and specifically work with Mark Carvalho.(after sitting down with Mark we realized that there were a number of other friends he had worked with....)Mark was terrific. He took time to understand my lifestyle, budget and historical use/mileage to make suggestions. I usually hate the car buying process, but this was low pressure and more about understanding the benefits/features of owning a BMW. He secured the car I liked, and once it was delivered Mark took a lot of time to explain all of the features, get everything activated etc.In the end, I was really pleased with experience.......and Mark certainly made a difference.

licinio78

Oct 7, 2010

great Customer Service & Support. JMK Employee Hilario Soares was excellent with dealing with me. I would recommend anyone to take their car for service. The JMK BMW service knew that my car was due for service and called to remind me and schedule an appointment although the car was actually purchased at another dealership. Becuase they had my information on file and knew the cars history when i took it in a previous visit, they were very friendly in letting me know. EXCELLENT!!!!

stevenresende

Oct 7, 2010

My family and I have been going to JMK BMW for many years. JMK BMW has a very experienced and friendly staff. I always get quick service and they are always very accommodating. Over the years Tino, Claudio and Marco have made my experience at JMK BMW extremely pleasant and I would never use another BMW center. Again thanks for the phenomenal service. I rate JMK BMW 5(GREAT)!

zmarks

Oct 7, 2010

I own two BMWs and have always had them serviced at JMK due to their honesty and integrity. I have been a customer of JMK for 13 years and always have confidence in their work. Specifically, Hilario Soares, is friendly, informative and reaaly seams to care about me and my cars.

fgittes

Oct 6, 2010

JMK and Mr. Duarte have been amazingly accommodating. If I have a problem with the car, they deal with it in a manner that is completely pain free. Should it be appropriate to involve BMW, they handle that as well. In my experience, one phone call to Carlos Duarte and any problem is solved--just like that.From time to time I've considered switching from BMW to some other brand, but my experience with JMK and Carlos assures my loyalty.

Lerxst101

Oct 6, 2010

I can't say enough great things about JMK, Carlos, and Chuck. It is a first class operation, where you're treated like family versus just another customer. On the sales side, Chuck does not try to push the car or accessory of the day on you. Rather, he helps guide you to the best vehicle and options for your needs. I've been to other dealerships (not just BMW), and I've experienced no better salesperson. As to the service at JMK, Carlos runs an incredible department. His team, including Hilario Soares, is the main reason I recommend JMK to so many people. I have owned Audis, Mercedes, Hondas, and Fords, and I can honestly say there is no better service department than JMK's. Like Chuck in sales, Carlos provides first class treatment to his customers. They try to solve problems -- efficiently and cost-effectively. And when the car is returned to me, I am totally satisfied 100% of the time. I cannot say that about any other service department. Whether you buy a car at JMK or not (you should -- and see Chuck), you must bring your BMW to JMK for service. You will not be disappointed. I've been going to JMK for almost 20 years, and the few times I've strayed to another brand, I've regretted it -- especially when it comes to the service. I highly recommend my friends Carlos, Chuck, and Hilario and the rest of the crew at JMK.

MarinaLL

Oct 6, 2010

i have been going to JMK BMW for about 7 years and had great service every time but no one had ever taken the extra step and time in helping me find the parts that i needed. It was very helpfull that i was taken to the location where the vehicle was being serviced and was they took the time to show and explain what the problems were and the steps to be taken to fix same. i am very happy with the service i received. Thank you.

mharrison

Oct 6, 2010

I have only dealt with Hilario besides some minor assistance but I can say without a doubt THE REASON I switched dealerships. I bought my car in NYC at BMW of Manhattan and after a few years dealing with them I just couldn't put up with their elitism anymore. So I called JMK in Springfield, NJ and spoke to a Service Rep named Hilario. From the first time I brought the car in and met with him I can honestly say I feel like I am finally getting trustworthy advice and top notch service every time. They always have a loaner car for me and are always willing to fit me in. I can't say enough good about JMK and I highly recommend if you live in the Tri-State area you change dealerships as soon as your next service!Michael

mpatz23

Oct 3, 2010

I am using JMK BMW for service and Jacob Kolasinski as a service advisor for many years. What I get there exceed my expectation and made me happy with my BMW.I bought my first BMW at Park Avenue. I would not recomend anybody to buy car there.I serviced it at Prestige BMW. Same here, I would not recomend Prestige for service. They could not fix fuel gauge problem after few visits.Eventually I brought my car to JMK and Jacob become my service advisor. Jacob instantly recognized root cause of the problem, the car was fixed and I started to enjoy my BMW. Since with Jacob help and quality of JMK service my car was in perfect condition. I have a second BMW now and I can not be more happy with Jacob and JMK BMW.Michael Patz.

bobmiranda

Sep 30, 2010

The JMK BMW Team have always been excellent when it comes to service and sales as well. Every employee is pleasant to dela with. I would recommend JMK without hesitation to anyone looking to purchase either a brand new or CPO BMW. I have yet to find another BMW dealershpi who can match JMK's Team and I've been to at least 3 other dealers in NJ.

mbernaiche

Sep 30, 2010

We have been customers of JMK since 1995, both purchasing and servicing our vehicles there. Claudio is the best service advisor and we personally request him everytime a vehicle needs to be brought in (we have 4). We would recommend both JMK and Claudio without hesitation! The service is by far the best.

BMW5555

Sep 29, 2010

I've worked with Jacob Kolasinski on a number of occasions. He has been very helpful to me throughout my service appointments at JMK and I would highly recommend him for anyone needing service on their BMW in New Jersey. He is very knowledgeable on all areas of BMW maintenance.

dbarros

Sep 21, 2010

I went to JMK for a service. Jacob was and always is very helpful. The dealership is very organized, and the place looks fantastic after all the renovations. I always enjoy my experience at JMK-BMW, and I would recommend it to anyone.-Daniel Barros

aslanian4

Sep 20, 2010

Exceptional experience!I would purchase through this dealer again and again and i will recommend to friends and family, as the service is exception and always has been. Chuck was also astute in pointing out the various financing options available and we ended up taking his recommendation.

hbl126

Sep 16, 2010

We had previously owned 4 BMWs. We had leased the majority of them from 1 particular dealer. Using the computer and this previous dealer, we obtained various quotes for a 2011 X5. Despite our obvious legitimacy and qualifications, our previous dealer, and the dealers who provided prices over the internet, were overpriced and game players who only wasted our time. Heather O'Brien of JMK was communicative, smart, incredibly fair and honest from the start--she gave us the right price from the beginning. She knew that the price had to be right-no games at all! The transition to our new X5 was seamless and pleasant. Heather is an automobile purchaser's dream. No need to go further than Heather-no need to price shop-she is the one!! JMK is the one!!!!P.S.--as for our previous dealer-it called us to inquire what had happend-- we responded as Julia Roberts did so eloquently in Pretty Woman, "Big Mistake!"

Damesek

Sep 14, 2010

Great experience. Steve showed me some pre-owned in my price range. We took a test drive, he gave me the details & I left. Thought about it for a few weeks, called him up & he helped me make a decision. No "hard sell" which I like, very available & friendly & I'm sure I'll be back in the future.

kolodnylaw

Sep 13, 2010

Purchased vehicle at end of lease. Prior to this time I had received excellent service, which was a significant factor in my decision to by the car rather than purchase a new non-BMW from another dealer. The assistance I received with respect to the purchase of my vehicle was excellent. I was advised of various options and the costs associated therewith. The purchase procedure was made painless (with the exception of the financial obligations, for which I cannot hold the salesperson/dealer responsible).

ckarnati

Sep 10, 2010

Great experience with purchase of a new 2011 BMW X5 35dAfter doing my research I went back to JMK BMW in Springfield, NJ and purchased my second BMW from them yesterday. I worked again with salesman (Client Advisor in BMW speak) Mark Carvalho. Mark is very knowledgeable with BMW products and very pleasant to work with. He is quick to respond with any questions (by phone or email) and very honest in all my dealings with him.Once we negotiated on a price, he got me the X5 I wanted and the delivery day was a great experience. No hidden fees or any surprises. He had all the paperwork ready, went over all the features of the new car (new iDrive etc), installed new mats and patiently answered all my questions.Mark took me to the finance person who offered me the extra protection packages but did not push anything. He too was patient and explained the finance options and answered questions about my finance calculations. I wish all my transactions are as easy and painless as this one and all the salesmen I deal with clones of Mark. I have no links to JMK except as a customer and I highly recommend JMK and Mark Carvalho to anyone looking to buy or lease a new BMW in the NY/NJ area. best,charles

KrisDymko

Sep 8, 2010

Whenever I bring in my car for service at JMK I always have Jacob take care of me. The service that I have received from Jacob is perfect, there are never any issues or any delays. He is extremely knowledgeable, friendly and passionate and I would recommend Jacob to anyone for phenomenal service

ktoslo

Sep 8, 2010

After dealing with another dealership for many years, I had the opportunity to try JMK BMW. I was recommended by a relative to Heather O'Brien. Heather is professional, knowledgeable was extremely helpful in my selection of my new BMW. She went to great lengths to find the right deal for my budget.The financial end was handled by Ceasar and I found him to be as personable and professional as Heather. JMK seems to have a great team of employees and I will, in the future recommend their services to friends and relatives.

robmeg

Sep 1, 2010

We have always used Jacob as our service advisor at JMK BMW. He has always gone above and beyond for us. Whether this meant helping us get an emergency appointment for a service problem or helping us out with a flat tire, he has always handled our problems with great professionalism, patience and friendship. He is also very knowledgeable and passionate about the BMW brand. Most recently, Jacob helped us out with a flat tire issue related to our tire insurance. I have to say that he really took good care of us and this is something of a rarity to see in many dealerships, even BMW ones. I would highly recommend him to others and thank him for all his help to both of us.

graeboy

Aug 31, 2010

Mark is a great salesperson he took me step be step through all the cars features and functions. He also arranged delivery of my car in a timely fashion and was an absolute professional. I would highly recommend Mark and the entire teem at JMK for all you car needs.

Paul Gold

Aug 31, 2010

Chuck Patire is the most professional and knowledgeable client advisor that I have ever dealt with. My wife and I agree that Chuck cared as much about us making the right decision as he did about him making a sale. BTW I have owned about 20 BMW cars.

prezenceband

Aug 31, 2010

Great sale person for a great car. He knows all about this vehicles. Went out of his way to get the car ready on time including contacting me on his day off so this transaction was a sucssess. The price was the lowest I could find in the area. Thank you Mark. I will come back for my other kid's car.

seanerica

Aug 31, 2010

My experience at JMK was in interesting. This was my first non-Toyota (Camry, Rav-4, 4-Runner) and LUXURY car purchase so I was hesitant at how the treatment and process goes. I was pleased from the beginning. Danny Acosta was a real guy who's priority wasn't making a sale (you think - oh this is just his act to get you TO BUY) but no. We had conversations and he listened to everything I wanted and worked thru prices and options when I know there were others waiting. So even though he knew I wasn't sure if I was going to buy, he was still very available. I was literally there 4 days in a row to discuss my New 2011 X5 35i. So we ordered the car and it came in with the wrong trim!! Imagine after a month of waiting...but Sal Gerbino and Danny were quick to make the corrections - and the NEW new order was there within 2 weeks, no problem.As for PRICE - I checked at BMW in Morristown, Bloomfield, and Edison and no one's price was within $500 of what we got off invoice at JMK. This made my experience OVERALL great and I would return to JMK in the future for sure!

biker381

Aug 30, 2010

The whole experience was very pleasant and fun. Mark did a great job of advising me of all my options with regard to leasing and purchase. His product knowledge is excellant and his follow-up was perfect. This is the second car I've purchased at JMK and it was as good the second time as the first.

Bustinhead

Aug 27, 2010

I recently was referred to JMK BMW by a friend and had a pleasant buying experience. My salesperson Mark Carvalho was very helpful taking his time to walk me through multiple vehicle options and upon delivery teaching me how to use all the gadgets and gizmos associated with my vehicle. I will be referring friends and family to JMK BMW.

tonydacosta

Aug 24, 2010

I had a quick and easy experience at JMK with Chuck Patire. I was attended to quickly and my needs were addressed promptly. Rather than wait for someone to drive out a car that was parked on another lot, Chuck just drove me out there to see it myself so I wouldn't waste any time. When I came to pick the car up, he sat with me in the car for about a half hour showing me how the NAV system worked and he even hooked up my satellite radio. Even though a BMW is more pricey, you're definitely getting what you paid for as I was treated with class and respect the whole time.

yagolnitzer

Aug 23, 2010

Excellent sales team. Art is very professional and courteous, he helped me to find car I was looking for while it was in transit on the ship and secured exchange with dealership in New Hampshire. Great experience from the start to finish. At JMK BMW, you get what you want, when you want it. It is a very professional dealership making it a very comfortable experience. Outstanding!

Nancy Rikken

Aug 20, 2010

I worked with Chuck Patire since 2004.He handled both my leases and the second lease turned into a purchase.The service of the dealership was excellent and they are very responsive to the requests from the customers. The entire purchase process went smoothly.The follow-up after a service is courteous and Chuck goes the extra mile to make his customers feel special.I will continue to visit JMK BMW and even my husband is thinking of switching to BMW

robmeg

Aug 16, 2010

JMK BMW has always provided a no-nonsense, courteous and professional BMW buying experience. We have leased several cars from them from our salesperson, Mark Carvalho. I would highly recommend Mark, as he is an extremely knowledgeable, courteous and professional salesperson. He knows his stuff and is passionate about the brand. He has always stepped up for us when we needed anything and he never has pressured us throughout the buying experience. He is very friendly and very straightforward to deal with and that is a strong quality when one is shopping for a car.

icemanrtm

Aug 12, 2010

Great experience from the moment I walked through the door. All the employees were very attentive. The salesman was courteous and friendly, very knowledgeable and thorough. Even the 'paperwork' process was handled expediently. I would definitely consider purchasing my next vehicle there and would absolutely recommend this dealership.

ababbitt

Aug 10, 2010

Great recent experience with JMK. I have owned BMWs from JMK off and on over the past 20 years and this experience was the best. Manny Antunes knows his stuff. Very knowledgeable about all aspects of the BMW experience. The delivery of my new 2011 528i was flawless. I highly recommend JMK and specifically recommend Manny Antunes.Alan Babbitt

fmurdock

Aug 9, 2010

I want to thank Manny Antunes for making my experience at JMK memorable! I visited the showroom on a busy holiday weekend, and even though there were many more seasoned buyers there Manny took time to introduce me to BMW and answer all of my questions. On my second visit and test drive we looked at our choices - both from inventory and models arriving from the manufacturer, finding me the absolute best 3 series with the amenities I wanted. He is knowledgeable about the product and throughout my experience I never felt pressured for the sale. Manny replied to my many emails within minutes, even on his days off! He kept me updated on when the car was scheduled to port and released from customs. The day the car arrived at the dealership the JMK crew had it detailed and looking amazing within a couple of hours. Manny stayed past closing time to make sure I was up to speed on all the features. He took great care of me throughout the process and continues to check in to make sure all is ok. I'd like to thank Mohamed Farag as well on the financial side! He provided excellent service, explaining insurance coverage and making sure I was satisfied. I'll definitely be back!Fred M., Brooklyn, N

Andya

Aug 5, 2010

Mark Carvalho at BMW made my purchase of a 335xi as painless as possible, from test drive through delivery of the vehicle. After my previous lease expired, he waited patiently, without pressuring me, while I decided whether to stick with BMW or switch to another car maker. He helped me choose options without being pushy and later explained the the workings of the many new features in my BMW. He's a friendly, genuine professional who I'd be happy to do business with again.

Cookd12

Aug 3, 2010

I brought my 1997 318i in for service on the air conditioner and some body work. They did a great job and the customer service was perhaps the best I have ever experienced - it made going to get my car serviced a pleasure if you can believe that. I brought my car in and within 30 minutes I was in a free loaner vehicle and didn't have to miss a minute of work. Hilario Soares, the service manager I dealt with, was terrific and an absolute pleasure to deal with. He even gave me a discount. I would highly recommend JMK BMW.

astriff

Aug 2, 2010

I have leased 4 BMW's from JMK, all through Lucas Sienkiewicz. My overall experience has been extremely positive and Lucas has always been fantastic with me. True story - I once leased a new 528i from JMK through Lucas and the very next day I couldn't get the car out of my driveway after a snow storm that left a sheet of ice on our driveway. I want to see Lucas to explain the situation. He proceeded to come back to my house with me, helped get the car out of the driveway and back to the dealership, and worked with me the next day to get me a new 528xi at no penalty to me. That, I would say, is tremendous service.

tk005x

Jul 29, 2010

I got a recommendation off Bimmerfest to buy from CA Mark Carvalho. He was really helpful and was very straightforward with the pricing. Very knowledgeable about cars because he used to be a BMW mechanic, and was able to answer all my questions. When I took delivery of my car he also stayed an hour after the closing time to make sure I knew everything which I doubt others would have done the same. Great overall experience and would def. buy from here + recommend it.

VGZPRT

Jul 26, 2010

I had to bring in my 3 series for some maintenance and after the work was completed got a call to pick up my car. It always takes them just a few hours but that is not what impressed me. Lucas sold me the car and told me that if I ever need any help while at the dealership give him a call. Well I had left my sunglasses and work ID in the loner. Gave him a call because I know how much work the service dept had. He told me don't worry I'll get back to you in 5 min. He called in 3 min had my ID and glasses. I stopped by later that day and picked them up. He was great to deal with when buying the car and continues to be helpful with my needs. Lucas you're the man! THANKS FOR ALL YOUR HELP I'LL DEFINITELY BE BACK FOR MY NEW CAR TO SEE YOU,PETER

alexmish

Jul 24, 2010

This is my 2nd BMW leased with JMK and Chuck, and I find my buying experience very enjoyable.The most and foremost, the level of professionalism and product knowledge are superb. There are no games, information is disclosed upfront, and every inquiry is followed up quickly with straight answers. Then comes the working out different financial models, and results are fairly compared. There are many different ways one can structure a lease, and Chuck knows them all! In the last buying experience, he worked with me on probably more than 10 pricing models, never showing any impatience. Then comes the actual ordering process, where Chuck was very upfront about available dates for production, to set my expectation, and provided with production number right away.Then came the wait, and during all that time Chuck kept me informed about the progress, and even managed to get in a few last-minute changes .Once my brand new fully loaded X5 got delivered to JMK, both Chuck and JMK team made it ready for delivery within couple of hours. The signing of papers and actual delivery process was a breeze, and Chuck arranged turn -in of my previous lease to take place in parallel to save me time.I am extremely happy with my overall experience at JMK and with Chuck, and strongly recommend him for your next buying or leasing! P.s. between myself and brother we've leased 5 BMW's with Chuck and JMK, and definitely will come back for more!

ypcuda1970

Jul 24, 2010

Lucas has been one of the top salesman that I have worked with. He has always been very honest and fair and making very accurate suggestions to help me in a new car purchase. I would highly recommend using him in any future purchases of new or pre-owned BMW's.

anthony113

Jul 23, 2010

Lucas provided me with an outstanding experience while shopping for the lease on my new 135i convertible. After speaking with a few other dealerships, I contacted Lucas at JMK BMW and he was able to outprice the other dealerships extremely aggressively. Everything was handled conveniently over phone and email without even setting foot in the dealership until delivery. My car arrived exactly as ordered, priced exactly as we had discussed. Lucas is personable and honest and has a real passion for the vehicles he sells. I would definitely work with Lucas again on my next vehicle purchase and would recommend him without hesitation to anyone in the market for a new BMW.

jason973

Jul 23, 2010

I had a great experience buying my 328 with JMK BMW. I took advantage of BMW's European Delivery program, and Lucas Sienkiewicz streamlined the entire buying process from our first point of contact. He walked me through the process, kept me up to date as to the status of my delivery, and was very responsive to any questions that I posed.From my buying experience through to post-sales support with JMK's service department, I can honestly say that it has been the easiest time I have had purchasing a car. The service department is efficient, and have taken care of my car for the scheduled maintenance.When it comes time to buy our next BMW, I will definitely be reaching out to Lucas at JMK.

Yuri K

Jul 23, 2010

I've been visiting JMK BMW for service and I will return many more times. Lukas Sienkiewicz always showed great deal of gratitude and support with my requests. All staff of JMK BMW are treating customers with professionalism. When comes to purchase another BMW I will be dealing with Lucas again.

GMerola

Jul 22, 2010

I'm happy to report that I recently enjoyed a superb purchasing experience at JMK BMW, and more importantly, through salesperson Heather O'Brien. From my initial internet contact and through a series of modifications to my order, Heather was always timely and helpful at each step of the way. In fact, I found the entire experience to be very much atypical of my previous purchase experiences at other dealers. She even went above and beyond to research several elements that BMW had not fully disclosed in their consumer brochures, allowing me to make a much more informed decision.On a separate note, I also found Heather to be unquestionably ethical in her handling of a BMW incentive credit, which lowered both my sales price and associated sales tax accordingly (I had missed the sales tax reduction). I would highly recommend her to anyone seeking a new BMW on the basis of her knowledge of the product, no-pressure style, superb response time, and a willingness to listen to the customer's needs. She gets an "A+" in my book. I will most certainly buy another car from her in the future.

bossertrot

Apr 1, 2010

Great BMW dealership. My family has been purchasing from JMK since 1979. Great people in sales, service and in parts. Salesman Mark Carvalho goes the extra mile in customer service. Mark is not your typical car sales person, he's an enthusiast who got his start in parts and service. He's very knowledgeable about the product and stays on top of current products within BMW. Benn Barron in parts has been at JMK for a long time. He's always friendly and willing to help look up parts or get a price quote. He's the opposite of most dealer parts people who act as it they are doing you a favor. Great guy. Tino Pereira in service always goes above and beyond to make sure our BMWs are serviced properly and completely. No long waits to get a service appointment, they have a large department and it is rated one of the highest in the country.JMK BMW is not one of the huge dealers that own 10 different makes where you can get lost in the shuffle, you are not just a number to them but a valued customer. They make it a point to know their customers personally and it shows. I can't recommend them high enough.

ymg825

Feb 5, 2010

Some time ago, after I hit a deer, JMK BMW did the necessary body work and charged me $5,000. Shortly thereafter, I noticed that the headlight on the damaged side of the car appeared not to shine as brightly as the other headlight, but it didn't bother me, so I didn't take the car back immediately. However, when my car came up for state inspection, it failed the inspection because of the headlight issue. I took my car back to JMK, assuming that they would stand behind their work and correct the headlight, since they had not fixed it properly in the first place. While they fixed the issue (a loose connection), they charged me an additional $108 for the labor (no parts were needed), on top of the $5,000 I originally paid for the work that wasn't done properly. For a job that was not very labor-intensive (less than one hour) and that was made necessary by the flaw in their original work, one would think that JMK would absorb the cost of the labor. Beware. They will not stand behind their work if they do something wrong.

debbw

Jan 31, 2010

What started out as a bad day (break down) quickly turned surprisingly great!!called in at 7 am and a very friendly receptionist answered the phone and transferred me to a service advisor ( Jacob ) he told me exactly the steps to get me to the dealer and provided me the phone number to Roadside assistance , they arrived and within 1 hr I was at the dealer at Jacobs desk, very friendly , knowledgeable advisorHe assured me the car would be taken care of, which later in the day in fact it was. I was put into a BMW loaner car and set on my way to continue my day, still made it to work on time to boot! Car was taken care of turned out to be fuel issue and was fixed in 1 day, I was back after work, got into my freshly washed car and was on my way THANKS JMK!Debb

jondmon

Sep 9, 2009

Fernando when out of his way to get my new 135i.I was looking for cars on the internet and checking prices nobody seem to have a car instock at the price range i was looking for, But he found one at another dealer and with some help from Jen in the office she swapped another car for the car i was looking for in equipment and price and i now have a new 135i in my drive was Thanks you all at JMK

Kdecoursey

Jul 24, 2009

Chuck was very professional in the delivery of my new 5 series from start to finish.He was a pleasure to work with and I would recommend him to anyone in the market for a BMW.JMK is very lucky to have someine like Chuck on their team! Thanks Chuck!

sjmalcolm81

Jul 24, 2009

Excellent service and sales team. Dealerships today do not provide this level of salesmanship, before I took delivery of my car, the sales team made sure I was comfortable with all of the features equipped on the vehicle. Whenever I have an issue with anything regarding the car, its never a problem and they make sure I am taken care of with a loaner car that same day. This is my 3rd BMW from JMK and they have absolutely exceeded my expectation as a consumer.

jdroszak

May 16, 2009

Drove 100 miles to this dealership only to be snubbed and ignored. Then the vehicle I came for, a BMW X5 was not equipped as I was told and the price was a joke. Also wanted to look at a Lexus RM350 and got a better deal somewhere else by thousands. I would never, ever return to this place. They are only interested in the fast buck.

manvee1

May 12, 2009

JMK BMW Springfield NJ hell/rip off.Had problems with the auto display for the transmission on the dashboard. The D disappears after 10 mins of driving. And the passenger-parking mirror fails to tilt in reverse once display starts messing up.Took it to JMK Springfield Nj. 1st day they said they were 2 busy and couldnt touch the car. I had to call them to find that out after hours of waiting 4 their call. Brought it back next day. Service personnel called me few hrs later to tell me that he has got good news for me. (What good news can come out of taking a car thats out of warrantee to bmw in general for fixing?.i thought) His good news was that they were going to recommend changing the EGS, which is the computer in the trans, cost of changing ECG is about $2000, but the mechanic found the actual problem to be the Oil level sensor which is causing voltage drop going to gear selector.They replaced the oil level sensor but found the problem came back after the test drive. They charged me $540 for their training session and guesswork. (I have a hunch that they took the code without driving the car for 10 mins as I stated in the complaint. So code might have been misleading. If they ran the car initially for 10 mins as I told them they might have decoded the car when the problem actually existed and traced the correct fault instead of wasting my hard earned $540.)They now suggest changing the Gear selector level switch for an additional $700 but cant guarantee it will fix the issue. The say if problem is not fixed after gear selector replacement they will try changing the EGS for another $2k. I told them to go stuff themselves. If I wanted guesswork I know where to go and it wont be JMK for $120 an hour. So now im out of pocket $540 and still have the dashboard issue. What do I do now.

m3bbc

Apr 14, 2009

I've purchased 3 Cars from JMK and they are exceptional!! I got great deals on 2 08 528xi's and an M3 Convertible. Great Service, I've gotten my cars delivered to me and they have always been prompt and on-time. Whenever I have an issue with any of my cars, they are quick to react to any of my needs. Service is phenominal too! Whenever I, needed a loaner car for service, I always get a BMW, that's more than I can say for most dealerships.... They understand that I am a loyal customer and now a lifetime customer. They always have gone above and beyond my expectations.

polonut73

Apr 14, 2009

Great service and sales teams. My car was delivered to my house. Not too many dealerships still provide this level of salesmanship. Whenever I have a question or the slightest issue the answer is always, "No problem, we'll get on it right away". This is my 6th BMW from a dealership. JMK absolutely delivered above my expectation as a customer. A picky customer at that.

famchoe

Apr 3, 2009

It is too bad the rating doesn't have "- (negative)". We serviced serveral times with JMK for our two BMWs. This is the second time we encountered the similar unfriendly and rude attitude and after-service problems from JMK. When we report car problems, their first repsonse always, "(you don't know how to use the car)" instead of looking into the problem. my heater was not working because the thermostat controller was broken. They first told me that there is blue dots and red dots in the vent to control the temperature. HA! What did they think? I had the car for 7 years. Are they suggesting that I lied or I am that stupid? They lack of skills and experience but most of all no professional servicemanship to try to identify the problems or listenign to the customers. Also, there were several after-service incidents including: two out of five big bolts were missing from one of the rear wheel, broken interior furniture, dirty car (oil smudge), etc. When we found these after-service problems, again the first response was "(you must have missed it) or (you must have broken it)". Is this the right attitude to treat the customers, as liars? In summary, customer service was rude, quality work barely passing (minimum), worst unfriendly, Price - worth of labor?, and overall, very upset and mad customer after car-service done. Finally, I want to add, there must be some good employees there, too. However, our experience of more than two occassions, with different customer service staffs, etc. as stated above tells us that the dealer overall has problem.

GMLENTINI

Feb 12, 2009

After leasing 4 vechiles from JMK this August 2008 we order a 5th vechile. We take poesession and shortly after I start expirencing a vibration/hestiation problem. While I'm driving on the highway, I can feel the car hesitating. I say to myself, this is not right something is wrong. I bring it to the service dept and of course they will fix it. I get it back and again it happens. OK, I call them again, same problem, needs service. Hummm, now it's a coil of some sort. Just fix it I say. Well, it happens a 3rd time, what the heck is going on? Now, I'm pissed. Can't you guys get it right. I ask that the service manager gets involved and get it fixed once and for all. After about a week and half I don't hear from them, and they have my car, so I call. Leave several messages and wait for them to call me back. Now I'm getting frustrated cause I feel like there kinda dragging there feet on this. Not returning my calls, I had a loaner which I return cause I was going away and didn't feel I need to hold onto there loaner, nice guy that I am. What's going on????? Finally, after me calling and leaving several messages I get a call from them. It's seem that the car cannot be fixed. They have had this problem with two or three other cars in there dealership. Germany has been trying to address this problem with no success. There's no fix for the problem in the near future so there going to have to replace my car. Ok so how do we proceed??? Well, it's now January 2009. What can be done for me? They say they will have to replace my car and get me a new car but at this point it will probably be a 2009. But they were not sure. So I leave there sort of in a grey area not certain what the solution will be. I believe they will do right by me, after all I've a very, very loyal customer. I also think there going to call me in a few days, realize that I have been a loyal customer for close to 15 years and say Mr. So and So we are replacing your car with a 2009. And maybe throw in an upgrade. No problem!!! Well, not so. They wanted me to take another 2008, not even in my original color and be happy with it. I said, At this point the car was now a year old. And if you could believe this I almost took it. When I got home and thought about it I realized they were out of there minds. No Way!!!! Since they are now recieving all new 2009 at the dealer. That's what I'm entitled too? When I met with them, I didn't make any complaint about my lease payment,(thinking I've been paying my lease payments the whole time while being serviced 3 different times) they don't offer me a loaner, I'm driving another car I own. Oh, and did I mention that that's a BMW too? I say to meyself, what are these guys doing? Here I am, a loyal customer for 15 years why, won't they just make a swap and give me a New 2009 and maybe adjust my lease payment a bit and or give me an option upgrade. You would think they would agree in a heartbeat. You would think, loyal customer, good business practice, customer is always right. NOPE!!!!! WON'T DO IT....TAKE THE 2008 OR WE'LL CUT YOU A CHECK...COULD YOU BELIEVE THIS?????? I COULD NOT!!!! But I don't want a check I just want a new car and I'll be on my way. NOPE!!!!!!!! So I call Corperate, speak to another nitwit there, who I sense immediately is going to get NOTHING accomplished, but I explain everything and wait for him to call me back. Several days later he does, and as I figure, he got nothing accomplished. I then ask if there is an address for my attorney to direct his correspondence to and then his tuned change ever so slightly. He asked if I want to escalate my complaint to a supervisor, of course I do and requested that in the first conversation I had with this jerk. So, agin he takes the information and says that someone will be in touch. OK, Thanks! Well, one week later I got a call from a guy in Ohio, in the customer relations dept. and he said that bascially the offer is what it is. I can take a 2008 or go pick up my check. Now, the check is for my deposit I put down, so I thought. But I get thinking and decided to go on the Lemon Law web site. I learn that basically, they have to give me back my signing deposit and all payments I made to date. And that's exactly what they were doing, NOTHING MORE NOTHING LESS!!!! THIS IS AFTER 15 OR MORE YEARS OF BEING A LOYAL CUSTOMER!!!!! SO, JMK.....KISS MY BUSINESS GOOD BYE. SINCE I HAVE GONE TO OTHER DEALERS, WHO ARE HAPPY TO DO MY BUSINESS AND CANNOT believe how you failed at customer service 101. IN THE ECOMONY, GOD BLESS...MY BELIEF IS THAT IF THAT'S THE WAY THEY TREAT THERE CUSTOMERS? THEY WON'T BE AROUND FOR LONG... THEY WILL NEVER SEE ANOTHER VISIT FROM ME, NOR MY FRIENDS, OR BUSINESS ASSOCIATES OR ANYONE I KNOW, THAT'S FOR SURE!!!!!

reggymarticus

Dec 25, 2008

Where should I start? I had an accident with my car which was not my fault y the way. I took it to the body shop and they so called fixed it. After a couple of days it started to rain and my car started to flood inside on the driver side and the dashboard started blinking all the lights. I took it back to JMK they said they didnt do anything Liar ( Tommy the manager Scum of the earth JMK body shop). They found out that they forgot to plug something after they fixed it.He told me that they were no wires under the carpet on the driver side (lied a gain) and to take it over there to the service center and they will check the dash for free. So I dropped it off,So I had my another car so I didnt care how long it took. I called after two weeks and they lost all my information and then put my info with a wrong car. Anyways I ask them what happen they said I needed a new dash board cluster for $500 without labor I told him it should be for free, he said no,it was there fault for not plugging the whole that caused the flood to damage the wires that messed up the cluster. So I was like put my sh1t nack together I am coming for it. I was so pissed that I had to go to the gym before I went there to blow off steam so I dont commint murder.I got there yelling and demanded my vehicle and said nobody going home until I get my car back. A nice guy came out ( I think he was Spanish) and spoke to me and I explained my problem. He told me that they are main wires that run under the drivers seat and that because of the flooding it screwed up the dash. (TOMMY I caught you in a lie). So after waiting patiently because that guy was nice, they put my old cluster back in and my car was working fine. $500 my A$$. Thank the Lord that I didnt have a pistol or bat because I would have went Dirty or Derek Jeter on there A$$es....They moral of the story dont deal with JMK they are all scammers. PS JMK I have a cousin that works there and I know what you do to customers cars!If anyone want to contact me you can join the www.e46.com site my screen name is 1999bimmer

paweldm

Oct 22, 2008

This was my second purchase from this car dealer, I will never recommend JMK again. I purchased a brand new BMW, with warrenty that BMW offered. I received a warrenty card in the mail, with a date of service 7 months prior to my actual service date. On the day of my purchase, I was not informed that my warrenty was cut short. (GREAT JOB SALES). JMK has offered me another three months and five thousand miles- well thanks but where is the other four months...... Great way to treat a returning customer!!!!!!! The customer service was less than concerned with my matter, and the GM also. I am very unhappy, and have since taken my buisness elsewhere. Good luck potential buyers.........

mcmlan

Aug 30, 2007

Have 2002 BMW Black X5 which we purchased Pre-Certified in November 2005. All Pre-Certified cars are supposed to have been put through a 140+ point inspection. One week after we had the car, the car needed oil, the oil was dirty, car needed windshield washer fluid and windshield wiper blades. Had to take a day off from work to bring the car back. Car seems to burn oil and has been in shop numerous times and itusually takes two-three times before they fix the original problem. When I needed brakes and an oil change, we were charged over $500 although the car was under 4yrs/50000 miles which is required for the maintenance warranty. The person who sold us the car and who is supposed to be our after-sales representative when there is a problem or to answer any of our questions,Steve Burak, never returns phone calls or emails.My girlfriend has had the same problem with the poor service at JMK for her 2003 Silver X5. We finally got fed up with the quality of the service at JMK and brought the car in to Open Road BMW. The service was very good. Her car is also under 4yrs/50000 miles and they replaced the brakes, did oil change, replaced a broken speaker at NO charge.

ryip

Jan 22, 2007

I was looking for a BMW M3 and Adrian was very happy to assist. He called me a few times just to touch bases with me. (He was suppose to find a M3 for me.) When I did find a M3 not by Adrian he was quite disappointed and said "The new 335i turbo is faster and nicer than the M3." I didn't think that statement was too professional.I did buy a 540i from JMK in 2004. Overall, the experience was not bad. The sales person was a creep and I complained. The used car manager did all the right things to keep me happy. When my registration and plates arrived the sales person never called or try to contact me. Therefore, I had to drive with expired temp plates.

radel

Nov 3, 2006

I asked for an Internet quote for a 07 BMW X5. I was given a quote of 56645 based on my option packages. I asked Adrian Turek (Sales) to confirm via email which he did. I even responded to verify that his prices includes all my options. He did confirmed via email. However, when I a got the Retail Order, the price stated is $3600 more than my internet quote. I asked Adrian why it is diff. He said that he may have missed an option but it wwas listed on the Retail Order. I talked to Sal Gerbino the GM. Only offer I got from him is $500 gift cert toward purchase, meanwhile my quote was jacked up $3600. I filed a complain to BMW North America and planning to file a complain with the Better Business Bureau. Stay away from the unscrupolous dealership. Buyer BEWARE!!!!

tongyu

Mar 15, 2006

I sent the car in for body work, and asked them to look at a fallen A/C button. They told me I have to have the entire A/C panel replaced, no way to replace a button, which will cost over $500 for parts only. Without my consent, they installed the new panel. I asked them to remove it since I dont want to spend this much to fix a button. After I took the car home, I realized the light behind the fallen button is not lit any more, they mustve disconnected/damaged the LED behind the button during the install/uninstall process, BTW, this is the button to control fan speed (+ , fan icon, -). So I went back again and told them the story, the technician told me there is no separate LED light for this button, and even if there was, its broken already. I was 100% percent sure the light was working before I took it to the dealer. I called their general manager, he never called me back.Its one thing that they try to maximize profit by charging $500 for fixing a button, which I can understand, but its wrong and unethical to break something thats been working and dont admit it. My story is true, and I can be reached at yutongatverizon.net if anyone wants to verify.

drcnj31

Jan 30, 2006

Got my very first BMW, a 2006 530xiT, from JMK in Jan 2006.Initially, was dealing with other dealers by emails and phone calls. But they were either not replying at all (both Princeton and Circle); Replied late with an attitude (Open road); Or did not have the car I wanted (King).Finally, I gave JMK a try. Ive received immediate response the next day. And the answers from Chris regarding my price inquiry and other questions were very clear all the time.The final price negotiation process was handled in an opened, patient and professional manner. It actually did not take long because most of the concerns/issues were already addressed over the phone and emails. Also the gentleman (sorry I forgot his name) at the delivery had done a wonderful job in regards to explain me all the features/functionalities of my car in so detail.However, compares to other luxury brands shopping experience like with Lexus and MB, the showroom condition of JMK BMW really really needs some serious upgrades. I am sure for people who are about to spend lots of their hard earn money on a prestige thing, the overall feeling and the look of the showroom is very important.Although not necessary to build a new one as their SAAB showroom, at least taller ceiling with a fully open space and more available parking space for customers will be appreciated. Thats why I rate the overall experience a 4, instead of 5.

rikrok

Apr 5, 2005

My wife and I made an appointment 6 days b4 to test drive an '05 x3 and a 3 seies sedan. The salesman Michael Bromgren told us that the Monday was his day off but he would be there at 5:30pm to greet us and have the cars ready for showing. On my only day off to see cars I picked up my wife, after her day of work and took the hour or so drive to see the cars. We sat at his desk and guess what ? HE STOOD US UP! About 20 min. later someone noticed we were sitting there and asked us if we were being taken care of. We told them the story and they called his personal cell. Then we had two salesmen telling us that Michael didn't know if we confirmed, then another guy said he told them we were comming in so to take care of us. We certainly comfirmed it,He had 2 phone #'s on us to call us and if it wasn't confirmed then why did another salesman know we were comming in so he can take care of us? To many lies in the beginning of a sale so we left.Even though this car is for my wife I was concidering trading mine for a new lease too. So now they miss out on two cars. I'm currently dealing with Mercedes now,let's see how that works out.

mobilservice

Mar 10, 2005

Too bad I can't rate them below a 1. Charles has no clue what he is doing. I have caught him in numerous lies. Then they try to make it seem like they are doing you a favor. They tried to charge me twice on my insurance deductible. They ripped me off on the original repair which was my engine being replaced and then charged my insuranced company again for the repairs which should have been covered the first time. Yes my car has been there twice for the same problem which is why they tried to charge me my deducible twice. Car has been there for over 2 months. Lots of disgruntled customers in the lobby. I heard one customer complaining about his 745 brakes squeaking although he brought in his car more than 5 times. Their answer was since the customer only commutes to work less than 2 miles that the brakes never get a chance to warm up which causes squeaking. I can't believe that a 75,000 car was designed to squeak if driven less than 2 miles a day. DO NOT GO THERE. I don't care how far difeo bmw is, I'm going back.<br>I spoke with Carlos the service manager there this morning who wiped away the rest of the charges. He was pleasant to deal with who first listened to everything and then decided to resolve everything. I was happy about that but still leaves me a bad taste in my mouth with the first experience. I was only transferred to Carlos after I told them that I need all the facts to report them to the attorney general's office where I planned on making a complaint with consumer affairs

classiguy3

Jan 27, 2005

After servicing my car at Bramman BMW in Palm beach, then at Life quality in Brooklyn and then Open road bmw in NJ , JMK by FAR is the best service I have ever recieved. <br><br>The second SA bearing action on my 2002 M3 went smooth as silk. The tech was nice enough to tell me that the last dealer who installed the first bearings did a butcher job. They installed the bearings the second time correctly and the car drives perfectly.

grutherford

Sep 21, 2004

I have purchased over 10 new cars at all different dealerships. The last cars I have purchased have been at JMK BMW. This is where I will purchase all future cars as well. This is my last stop. JMK BMW offers unprecedent service. They are honest, friendly, and caring. They offer prompt service whether it be servicing a vehicle or selling a vehicle. There is no red tape when purchasing a vehicle and they do all they can for you so you get what you need. At JMK BMW, you get what you want, when you want it. It is a very professional dealership making it a very comfortable experience. Outstanding!

Tracy

Mar 8, 2004

Although we have not taken delivery yet, our experience has been very positive. Both Steve, the sales person and his manager Michael in the Certified Pre-owned showroom made our shopping exoerience pleasant and stress free. There was no of the "good salesman/ bad salesman" haggling. We had a fair price in our minds, were given a price by Steve and were able to agree on the final purchase price immediately. Having been to several BMW dealers all around New Jersey, in search of the perfect vehicle, we have had a lot of experience with the competition. JMK is head and shoulders above the rest, from the comfortable atmoshpere upon entering the showroom, right through the closing of the deal. I would recommend JMK BMW to anyone and continue to use JMK's services for all future BMW purchases.

vern

Feb 13, 2004

2/12/04 had inspection I done,skip in cd changer taken care of and made a appointment to have the crack in the leather on the bolster in the drivers seat repaired.When I got my car back the engine compartment was so clean when they got through with the service work I thought I had a new car again.JMK is still number 1<br> vern<br>

michaelnj

Oct 10, 2003

All employess always very freindly and eager to make you happy. Always patient and answer all your questions. They also let you talk directly with the tech and test drive with a tech if you need to. They never say "no." They do whatever it takes to make you happy. On my third BMW and have a fourth on order. Best Service of any dealer for any make I've been to.

vern

Jan 3, 2003

Never had one problem with JMK as far as service work or the way they treat you.<br> vern<br>I took my car in to have the 6disc change replaced and check the brakes.Everthing went just fine.JMK is #1<br> vern<br>Had my brake fluid changed ,brakes checked,(ok),new windshield wipersand drivers side door handel adjusted.In and out in 1hour.Again every thing went just fine.JMK is still #1<br> vern