Used Cars for Sale at BMW of Warwick in Warwick, RI

Deborah Jones

Jun 23, 2016

I recently visited BMW of Warwick since my lease was within a few months of ending. I just wanted to get an idea of which model peaked my interest and was within my price range.I was approached by a sales representative named Bob Shaw. That was my lucky day! I informed Bob that my lease still had a few months to go. Bob could have very well walked away since I did not have any intention of buying or leasing a car at that point in time. However, he stayed with me and patiently answered all of my many questions. I never felt pressured. Bob was extremely informative and attentive to exactly just what type of car I wanted. This was going to be the 5th BMW that my family has owned/leased. I have to admit that this was the very best car shopping experience ever! Bob was so attentive to every detail of my dream car. I returned a few days later and Bob showed me a car that met all of my criteria. It was perfect! Bob had certainly done his research when I called to inform him that I would be returning to BMW of Warwick. I asked him if I could end the lease early and he checked to see that this was possible.I definitely would recommend Bob Shaw to my family and friends. His hard work and dedication to his customers is admirable. He is a gentleman of integrity and trust. He even helped me with the difficult decision of whether to buy or lease by listing the pros and cons of each. I felt very comfortable during the entire car shopping experience. BMW is known as the ultimate driving machine. In my opinion, Bob Shaw is the ultimate sales representative for BMW!!!!!

Deb

Jun 23, 2016

The BEST experience ever in shopping for a new car! Bob Shaw was extremely informative and attentive. I would definitely recommend Bob to my family and friends since he is a gentleman of integrity and trust. I had not planned to buy a car when I visited BMW of Warwick, but Bob found the perfect model and color! I thought that I would just browse!!!I am a big fan of BMW. This is the 5th car that I have either leased or bought. BMW is indeed the "ultimate driving machine." However, BOB SHAW IS THE ULTIMATE BMW SALES REPRESENTATIVE!!!!

Deborah Jones

Jun 22, 2016

I recently visited BMW of Warwick since my lease was within a few months of ending. I just wanted to get an idea of which model peaked my interest and was within my price range.I was approached by a sales representative named Bob Shaw. This meeting turned out to be my lucky day! I informed Bob that my lease still had a few months to go. Bob could have very well have walked away since I expressed that I did not have any intention of buying or leasing a car at that point in time. However, he stayed with me and very patiently answered all of my many questions. I never felt pressured. Bob was extremely informative and attentive to exactly what type of car I wanted. This new car was going to be the fifth BMW that I have either leased or bought and I have to admit the this was the very best car shopping experience that I ever had. I returned a couple of days later and Bob showed me the car of my dreams. It met all of the criteria that I wanted and It was the perfect color. loved it at first sight! I asked Bob if I could end the lease early. He checked into my lease and found out that I was within the time frame to return my lease without a penalty. I could not let the car get away and decided to buy it after a test drive.I definitely would recommend Bob Shaw to my family and friends. His hard work and dedication to his customers is admirable. He even helped me with the difficult decision of whether to buy or to lease by listing the pros and cons of each. I feel that Bob is a gentleman of integrity and trust and this made me very comfortable during the entire shopping experience.BMW is known as "the ultimate driving machine." In my opinion, Bob Shaw should be known as "the ultimate BMW sales representative."

Dee127

Jun 21, 2016

My husband brought his used BMW X5 to be repaired and was given a 2016 X1 to use for several days as a loaner. During that time, I was in need of a vehicle and drove the X1 and immediately fell in love! After that day I did everything in my power to obtain the X1 and worked with Bob Shaw who answered a plethora of emails from me with dozens of questions without ever getting annoyed. For affordability's sake I ended up getting that exact BMW X1 that I had driven! It was used but gently so the price was better than one right off the production line. However, Inskip cleaned it up and went through it mechanically with a fine toothed comb. Other than the 5,000 miles on it, you'd never know it was "used". I drive it every day and enjoy every second. I've not had to come in for any maintenance yet but I anticipate a comfortable experience with delicious coffee, freshly baked cookies and nice people, as usual.

Talia

May 24, 2016

I had tire protection & they charged me for the tire. Told me my tire was bald & never got to see the tire. I delt with Ryan who said he would get back to me & never did then his boss Mike called me back & had no clue what he was talking about. I would never deal with them again.

Rina

May 17, 2016

We have leased and purchased sixBMW's over the past 15 years and couldn't be more pleased with sales and service personnel. Ron Girard is an exceptional manager.

GearFixer

Apr 1, 2016

Found a good looking used 2011 Buick Lucerne at this dealer on Cars.com. Looked good on the lot, but after getting it home an endless list of problems has surfaced: needed brakes and rotors, front and back. The spare tire wheel-well was full of rusty water. The spare tire was flat. Car has had a "minor" accident, fine, but the repairs were horrible - found missing rubber door gaskets, loose exterior trim, completely loose floorboard trim, loose rear-view side mirror. There is an oil leak. There was a bungee cord in the engine compartment. The seat-back pockets had cd's, wrappers, coins and other trash. Found a watch and other trash in the trunk. Unlikely they even looked through the car. Carpeting was filthy. They put the wrong mileage on the paperwork - to be in the dealer's favor. The sales rep (SL) was impersonal and distracted. I also wrote to this dealer afterward with my concerns and also got no response. So, nothing special about this dealership at all, I would not recommend to anyone.

Peter

Mar 31, 2016

We had decided to buy a BMW before visiting BMW of Warwick, but our sales rep, Bob Shaw, made the experience very easy and pleasant. The presentation on delivery was a nice touch.

BO

Feb 15, 2016

I would like to say Thank you ! My sales advisor Scott KIefer was excellent. He was extremely professional and very courtesy. Scott provided me with great service and was honest throughout the process. I would, because of Scott refer others to your dealership to see Scott for their next vehicle. BO

Nick

Feb 14, 2016

My experience with buying a car through BMW of Warwick was a fantastic. I called the dealership to inquire about a used 3 series, and Scott Kiefer picked up the phone. I live a few hundred miles away from the dealer, and he was able to tell me all about the car, and even gave me a ballpark trade-in value. The next day I drove down to make the deal, and the process was a breeze. Scott walked me through all of the paperwork, and before too long I got what I think is a solid deal on exactly the car I was looking for. Scott has been very responsive to any questions or concerns, and is just a nice guy. I highly recommend Scott and this dealership. The no haggle pricing is a huge bonus. No hassle. You're just treated right.

d3ik3n

Jan 20, 2016

Purchased a used non BMW from the BMW of Warwick RI. I dealt with a salesmen by the name of Anthony who was simply awesome. He was helpeful and patient and even though I wasnt buying a BMW I felt like he didnt hold back from the BMW experience. Some sales guys after the sale just want to get you out the door but I felt like Anthony was happy to get me in the car that I liked and wanted and took pride in his job. I would 110% recommend any of my friends and family to go to Inskip to buy a car ( and I do).

Nicole J. T.

Dec 31, 2015

Scott Kiefer was excellent. He was extremely knowledgeable and courtesy. His customer service made my experience at inskip one of the best-- I will never go anywhere else to lease/buy a car OR to anyone else. If you are thinking about heading to instep--ASK FOR SCOTT!! Scott, Thanks for everything! Nicole T.

John Holmes

Dec 9, 2015

My experience with BMW of Warwick was great, especially Scott Kiefer The entire team of people were more than professional they are head and shoulders above any BMW dealer I have dealt with. Scott Kiefer is now our official BMW sales person forever. I have purchased 7 BMW's in my life time and there is no comparison to BMW of Warwick and Scott Kiefer. John T Holmes

udayya

Nov 9, 2015

The service was too bad.. The purchase of my car started with very bad experience with this dealership.It started with the financing problem. Then it goes with the delay in the car registration. It took more time for them to do paper work and they dont even try to reach customer for papaer work completion. I had to reach the manytimes to check the updates and then once registartion is done they didnt check up the car for pre-delivery checkup. The delivery was done which no pre-checkup.. eg. mats were not placed. front bonnet was not able to open up.. then the registration plate was not fixed.. the screws were old and then it was replaced once i told them. Now it comes with the Keys... There was no spare key ready with them.. It was told me that they will order spare key and mats and send it over mail. unfortunately or fortunately it was delayed longer and then finally spare keys arrived ,which was not programmed ..Pathethic service

CHB

Nov 1, 2015

I was looking for a special BMW model used car and found it at Warwick. The client advisor Jim was very helpful and knowledgable about the model and car. I was able to complete the sales process promptly. There was a minor problem with the car which the service department fixed after locating the new part quickly.

Karen Dougherty

Oct 21, 2015

Sam Lee at BMW Inskip of Warwick goes above and beyond any sales representative's duties. He puts a customers needs before his commission. He understands the customer's' needs and will not hesitate to walk a customer over to another dealer, if that is a better match for the customer and his family. He speaks to you as if you were a friend honest and fair. If more people did business the way Sam Lee does, buying a car would be a very joyful and fun experience and not a stressful one. If anyone is in the market for an automobile, please do yourself a favor look up Sam Lee at BMW. It will turn out to be a wonderful experience. Can' t say enough good things about Sam. He is the real deal. Steve & Karen

A123

Oct 6, 2015

I went to purchase a vehicle there & ended up walking out. First I was told the vehicle was certified so it was covered bumper to bumper, then when I was sitting down with finance she informed me that's not the case it only covers power train & engine and they don't even give a 30 day warranty on everything else. I would of had to purchase an additional maintenance plan. Secondly, the sales person & the sale manager told me there was absolutley no room for negotiation and the car was over priced according to KBB although BMW of Warwick has a fake KBB price on their site making it look like it's priced well. After they informed me there was no room for negotiation, I was back on the website & noticed they dropped the price. Lastly, there were many hidden fees. Everyone was incredibly rude and unpleasant. I had gone to this dealer before & said never again & here I am saying it again. AVOID THEM.

jfig

Sep 24, 2015

I sheduled to test drive a beautiful 3 series to replace my older model mid week. Originally the dealer seemed excited and helpful. He even called to confirm the Saturday appointment, Friday afternoon. I told him I was happy to put a 1k deposit down on the vehical to secure it, but was told they don't accept deposits (odd). When I arrived the gentleman I had been in contact with was no where to be found. After waiting 20 mins, he introduced himself and said he was in the middle of something, but would send someone out for the test drive (odd). He sent a technition, who knew how to fix the car but couldn't answer most of my questions. I was certain I wanted to purchase the car and asked if I could work the numbers, again the dealer was no where to be found. Finally he came out and said he was with someone and they were interested in the car I had just driven. 15 minutes later he came back out and said the car had been sold (agian, odd). I had driven an hour and a half to buy this car, confirmed the apt, tryed to put a deposit down and he sold it while I was test driving it! He was appologetic and offered me a different 3 series that was completely different in options, color, and pricing. I confirmed what I was looking for and followed up with several emails and phone calls, none were ever returned. I had purchsed 2 other vehicals from Inskip in the past each slightly less positive than the last. This was by far the worst to date. I will NEVER return to such a horrible place. They havent lost just my business but the entire families. Luckily... I was able to find another 3 series at a different dealership that was actually better in every way, but the price...although The few additional bucks spent on a positive car purchase was worth every penny! I guess in the end I owe this shady dealership a big Thank you!

Grant & Suzan

Sep 17, 2015

We hate to shop for cars. However, Scott Kiefer made our shopping experience a truly positive one. He was friendly, knowledgeable, and accessible throughout. There were no high pressure tactics, he was absolutely honest and forthright in answering our questions, he let us know when he didn't think we needed certain options, and his initial price offer was so competitive compared to dealer's cost that there was no need to bicker over price. We bought a BMW X3 diesel (Scott carefully walked U.S. through the pros and cons of going diesel), and so far we are delighted with our choice. We highly recommend Scott and BMW of Warwick

Lo-Mik Inc

Sep 3, 2015

Very positive experience!!! We will definitely refer family, friends, and colleagues. Scott, Randy and Mitch were an awesome team. All ensured that we were well taken care of and left with a comprehensive understanding of our new vehicle. We look forward to our return in a few weeks for our second tutorial. Thanks for making this such an enjoyable experience!!

Mike S

Jul 29, 2015

I saw a 2012 BMW Z4 online and called the dealership. Otar answered and offered to stay after hours so I could make it down and see it that night. When I pulled up otar was standing outside with a rag in his hand making the car look presentable for a test drive 5 minutes before the dealership was scheduled to close; mind you!! He instantly starting apologizing that I caught him in the middle of cleaning it.. I was shocked because a week earlier I made the trip to BMW in Norwood and was brushed out the door as soon as the salesman looked at my ID and saw I was only 25 years old. Otar gave me a full demo of the car and nearly a 20min back road and highway test drive surpassing closing time by well over a half hour. When we got back he wouldn't let me get out of the car until I had a full understanding of the BMW idrive media system (which is amazing by the way). The best part is every question I had about the media system he couldn't answer himself he responded honestly that he wasn't sure and would refer me to one of the product specialists during normal business hours instead of making up answers and lying. We went inside and worked some numbers after that.. I couldn't commit that night because it's hard to think about spending that much money after a long day at work combined with the adrenaline rush from the awesome test drive I had. Instead of pushing. Otar understood and said to call him in the morning (this was well over and hour after close when he should have been home relaxing). The next morning first thing I called his personal cell which he gave me in place of the dealership number and went in to finalize paper work on the car. I have more to say but I'm typing this on my iPhone while my girl is home... Wish me luck explaining to her that there are no other girls In my life and I was just writing a well deserved review for the best sales guy ever. So, Otar this is now an unavoidable fight I'm about to have with my girl but it was worth it for you my friend. if you go to BMW of Warwick and don't ask for Otar you're not getting the car buying experience you deserve.. I can honestly say after my experience I simply couldn't buy from anyone else!MJS

Car339

Jul 7, 2015

This is our second certified pre-owned 3 series wagon bought at this dealership. Our first experience was in May of 2008 when they were Inskip. The purchase was as straightforward as buying a car can be and the service was no hassle for the life of the warranty, several years. We came back to trade it in after servicing it elsewhere, when the warranty expired, ie not having contact with the dealership for about 2 years. To say the least I felt like I needed a shower upon leaving. Dirty deals, slimy tactics and a less than impressive vehicle purchased as a certified preowned. Rust, tire problems, needs new brakes and the hassle of the service calls. We will go elsewhere when this car ends its ride. Where or where did Inskip go because BMW of Warwick is right down there with any used car dealership.

Nancy

May 29, 2015

Funny, my first feedback was apparently deleted. Bought a used car, after the deal was complete, I found my tire was slit and the rim was bent. Called the salesman, Matt, and left a message as to what the problem was and he never bothered to answer it. (called several times and my question is still unanswered). I emailed the manager, he turned the email over to the sales manager. He called me and left a message. I called him back and left him a message to call me back..... sure glad I wasn't holding my breath, I'd be dead now. A week later I called again and left another message..... still waiting! The other day I was driving down the street to see my tail light was hanging by a wire. Seems like some how the screws fell out (can't figure that one out.) Just very disappointed with the way I was ignored by Matt once the sale was completed..

roadwarrior

May 18, 2015

Service at this dealership is always fantastic. My agent Steve B is fantastic. Always have a loaner car for me.

ssgunny

Apr 18, 2015

After initial disappointment which was the result of failed attempts to view cars at this dealership the experience of buying a car could not have ended much better in my opinion. We were contacted, brought in, treated extremely well, and offered an exceptional deal on a car we wanted. This dealership more than made up for the initial experience. A personal thanks to Brian in the sale and Ben for getting us acquainted with this vehicle.

IP

Jan 4, 2015

Excellent experience! Luke Meyer went above and beyond to provide the exact car I wanted! The professionalism and attention towards the customer and details was absolutely fantastic! Very happy with the dealership and my purchase! Thank you so much Luke Meyer for being an awesome Customer Advocate!

mirabileg

Dec 26, 2014

I had an service appointment for a safety recall and oil change set up for over a week. Took day off from work to make appointment time of 10:20 and was expecting to be there promptly. 1.5 hours later I received a call from service dept that they were short staffed and they would not be able to do service work for another 2-3 weeks?? Bear in mind I have a recall pending on the vanos bolt that could cause engine problems. At this point I am very upset. An hour or two later I then get a call from the service department of the dealership in Worcester MA where I purchased the vehicle. Warwick BMW or Inskip should be ashamed of their poor customer service. I would not recommend them at all for service and my past experience there have not been what you would expect from a BMW dealership.

GBCB Portsmouth

Dec 14, 2014

We love BMW automobiles, that why we continued our search for a 2015 X5 at BMW of Warwick. We were offered a fair value for out 2010 535 XI along with a wonderful buying experience that culminated with the purchase of the vehicle of our dreams. The staff at BMW of Warwick were professional, reasonable and friendly. Their attention to detail was spot on throughout the negotiation process and through the financing close-out and operating experience. We will convey our positive experiences at BMW of Warwick to our family and many friends. Thank You Scott Kiefer and all your associated professionals. Thank You

Krishna Meera

Dec 6, 2014

Over all very nice experience in buying a BMW red color coupe. Scott ..thank you very much . Liked the unveiling and the can't forget the shine on the car when it was unveiled. Thank you and happy holidays. Krishna Meera Anish

Mike

Dec 6, 2014

I recently purchased a certified used BMW from BMW of Warwick, and was very satisfied with the experience. I went in knowing the cars I was most interested in looking at and the process was a breeze. This is the second time I've purchased a vehicle from them, and would definitely consider going again. My sales associate was Scott Kiefer, and he was fantastic. I've been to a few dealerships before, where the people were pushy to the point of costing themselves a sale. Scott was not one of those people. He understood that I had a few in mind and didn't try to push anything more. He was respectful and knowledgeable, answering questions with ease. Once I had decided on a car, the process was mostly smooth. The finance manager, Victor Batista, handled the transaction mostly without issue. There was a couple mistakes the first time with some of the paperwork, due to details that varied, since I was out of state, but they didn't mar the experience. I really appreciated that he did find a slightly better interest rate. Finally, while I had to wait a few extra days for some cosmetic updates and a further delay due to extenuating circumstances, seeing my car revealed when I picked it up was a great feeling. The pageantry may seem a bit much to some, but I appreciated it. You only get to buy your first BMW once (last car ended up being a different brand from the lot).

erryharrington8

Nov 12, 2014

You really have to work hard to give your money away here. Sales people are less than knowledgeable and make you feel like you are wasting their time

Melissa P.

Sep 12, 2014

Going in to purchase a car can be daunting. You expect to have to haggle and go through the whole cat and mouse game. But to my relief was Scott Kiefer at BMW of Warwick! From the 1st phone call to inquire about the X3 I wanted, he took special care of me, and I could tell right away that he knew his business. I was looking for a particular color combination and package that wasn't in their immediate lot, but he went the extra mile to call around to other locations to find me exactly what I was looking for and have it shipped to RI. He made the stressful car buying process seemlessly easy and pleasant. He truly is a genuine person who I could tell cared about the customer. Not the same response I felt with the Newport location. He made this process such a happy experiance for me that I will be recommending anyone I can to BMW of Warwick to purchase their next vehicle from him. Not only was he perfessional but also the car genius Kevin was also very nice and patient teaching me how to use all the cars features and Erin in the Finance office was very friendly as well. Overall my experience was fantasitc with BMW of Warwick staff! Thank you!!

Christina K

Aug 11, 2014

I live in Shrewsbury MA, where Wagner BMW is literally down the street, but I purposely drove to BMW of Warkwick because of all the outstanding reviews this particular dealership received, and they certainly did not disappoint. The entire team is very welcoming and professional. Never once did I feel pressured. I specifically requested to speak with SCOTT KIEFER due to the exceptional feedback he's received and let me tell you, he definitely lived up to his reputation. I instantly felt comfortable working with him. He is honest, friendly, knowledgeable, and goes above and beyond to be helpful and make what is usually a daunting process, one that is simple, smooth, and easy! Taking delivery was an efficient and exciting process. My beautiful 328xi was presented with a big red bow and the team took pictures of me and my new ride which were sent to me shortly after. I truly couldn't have hoped for a better and more memorable experience! ADAM HEAL was also terrific. He was extremely knowledgeable and thorough while pointing out and explaining all the features of the car, not to mention very patient answering my many questions. I highly recommend BMW of Warwick! This was by far my best car buying experience ever!!!

anthony ri

Jul 31, 2014

My sales person was scott he was absoulutely great with me and my family. Helped me get a 2015 x1 for us. first brand new leased car ever. So thankful for his help. Everybody in there was so nice to my fam. Great service here.If you need a guy scott is the man in there no doubt.

Mitchell

Jul 24, 2014

Excellent the salesman Scott Kiefer was unbelivable and if it wasn't for him following up we would have bought the car from a dealer in Georgia. This is the second car we have bought from this dealer and Scott was instrumental in this dealer keeping our business.

Brian S

Jun 13, 2014

This was the best car buying experience that I have had in 20+ years buying cars. Found my car via Cars.com,(was looking for a very specific M3 for months and they just got one in) sent an inquiry, and they contacted me the same day, Memorial Day no less! Scott Kiefer then contacted me the next day and we worked out a deal for the car. I got a great price for the car, it was used buy nearly new. I flew into RI from Ohio, Scott picked me up from the airport and I drove the car 13 hours home. Scott and the rest of the folks at Warwick were extremely helpful, courteous, and polite. The presentation when introducing me to the car (it was used) was like I was buying a new car! Very cool. Scott made sure both keys were present, the original window sticker, and put on new rear tires without me even asking! Everything went smoothly including the financing aspect. I would not hesitate to buy from Scott and BMW of Warwick again. Very good dealership!

Cindy H.

May 27, 2014

It's hard to find integrity these days but this dealership provided us with class A service when we bought our daugther a used BMW and afterwards when we had a slight issue with the car - they went above and beyond what most dealerships would have! I would definately purchase from them again.

Greg

May 16, 2014

Stopped in one day just to check things out. Was looking for an upgraded vehicle, but didn't have a particular brand in mind. Was met by Scott Keifer who asked good directional questions and helped me narrow down my choices. I test drove one car and didn't really like it. Scott worked with me to further refine the options. They had one vehicle in inventory that seemed to match my wish list better, but it had just been sold. Scott indicated that they had another model, but it had more options than I had indicated on my list. He offered to check around and see if he could find the model I wanted. I'll tell you this was a no pressure, very professional dialog. I was sold on the dealership and Scott. After leaving I went online and checked out the other model he had mentioned. I thought about it some and determined that I might be interested if it wasn't too far over the top. I called Scott a week or so later and asked if the car was still available, he indicated it was. I came in for a test drive and fell in love. Scott gave me a very good deal and also gave me a fair price for my trade. The real crowning momement came when he called me the day I was to pick up the car and indicated that while he was inspecting the car he saw some cosmetic damage and that they would be making an appointment for me to bring the car back to get it fixed when the body shop had availability and that I'd get a loaner while it was being reparied. I know this may not sound like a big deal, but I've been in these situations before and the whole non-hassle we (the dealersihp) take responsibility becasue we want a satisfied custiomer is extremely refeshing. Long story short they gave me an awsome loaner to have fun with while the body shop did it's thing and now my car's perfectly repaired and looks perfect. I'm an extremely happy and satisfied customer.

Nate

May 2, 2014

We purchased a car for our son's 16 birthday from Scott Kiefer. It was the best car buying experience we have had to date. Scott was very knowledgeable and explained all of the features of the car and answered all of our questions, as well as our son's. We found Scott to be extremely honest, very professional and very personable. We didn't feel any of the stress that can come with the car buying process. The financing was also done with Scott and he provided us with the information we needed and found us a great rate on the loan. Overall, it has been a great experience for our son in the purchase of his first car.

Renee D.

May 1, 2014

We went in to buy a pre-owned BMW and they treated us like we were buying a brand new $100,000 car. When we went to pick it up, the had a red carpet rolled out (literally), the car was covered with a major unveiling process are photo's were taken and emailed to us.. I really felt like a superstar. Our Sales Agent Scott Kiefer was also FABULOUS and he didn't have it easy. He searched his entire lot (and found) just the car we were looking for. He also very patiently got all the paperwork and negotiating underway with two squirming kids under the age of 8 harrassing him. He was professional, polite and most importantly - had a great sense of humor and a laid back approach. I did not walk into the dealership that day with any intention of buying a BMW. I just couldn't help myself! I will definitely be a life long customer.

Djandrew

Mar 24, 2014

STAY AWAY! I was a potential out of state buyer for a great looking 335i and immediately noticed a relative lack of communication from this dealership. An entire day would go by before getting a call back or email. I had to leave voicemails and emails with them blatantly stating that I wanted to place a deposit on a vehicle and they dealership called me back 2 days later. Not once mentioning that I wanted to buy the vehicle sight unseen. Naturally, they claim that the vehicle sold but oh wait, "there is a lovely one available for $15,000 more." Call me crazy but bait and switch like this is illegal. This dealership is a joke and dealing with them is nothing but a waste of time. I love my BMW but one more poor experience from a dealership like this will send me right to Audi.

R-keytar

Feb 26, 2014

I had time to test drive the Audi Q5, the new Acura MDX, and then the X3. I told Mark Tortolani, our salesman that we were NOT interested in buying now, but would be once the snow clears this season. After meeting Mark, doing the test drive and then having him help us to decide on the X3, we ended up purchasing the vehicle sooner that expected! Great savings over MSRP (thanks Mark and company), great attention to detail, and very very personable people at this dealership. Found similar type people at Acura, not at Audi (for whatever reason, everyone there appeared to be with 3 customers at the same time), and also the Lexus staff at this location were great. For now, both my wife (her vehicle) and myself believe we made the correct decision regarding SUV options, and do look forward to years of fun! Oh yes, we ended up with the X3 35i version. By the way, this is our first BMW, never did think we would own one, always favored Acura partners and VW partners in the past.

Casey Harding

Feb 25, 2014

Just left the lot today with my first BMW, 3-series. What a beauty. Thank you very much to the Warwick BMW team for making this a memorable buying process. Bruce, our salesmen, was very helpful and gave off the "I love my job" vibe. Also, Alex " the BMW genius" was extremely knowledgable and truly cared about the BMW name. Don't want to forget Erin... Thank you for all your help with making this even possible.

Deana

Feb 25, 2014

Excellent! Jason Smigel was friendly, knowledgeable, and overall the best salesperson I ever dealt with. Everything went so smoothly, I went in we agreed on price and he was very fair with my trade. When I picked up the car it was spotless and had a full tank of gas. Jason explained everything and said if i have any problems to call him. The service in my book was exceptional. I give them 10 stars. Would buy from them again.

MPG

Feb 10, 2014

Our sales person, Mark Tortolani, was excellent to work with. We were replacing my wife's SUV and had visited many dealerships and drove many cars, none of the sales people (nor cars) impressed us as much as Mark. Mark's knowledge, his easy demeanor and patients (we couldn't decide between the X1 and X3) played a huge roll in our decision to buy from BMW of Warwick. We have three BMW dealerships within the same distance from our home, we visited all three but through the decision process we kept coming back to Mark for information. My wife hates the car buying process but Mark actually made it easy and enjoyable. I highly recommend Mark Tortolani and BMW of Warwick.

procad00

Jan 7, 2014

TERRIBLE service. Bought a pre-owned BMW from Inskip in August. Called to make a service appointment and was transferred to a service tech. No answer so I left a detailed message with my phone number. Two weeks later, no call back..... I called back again, same exact experience; left another message but one week later still no call back.

worcester_ma

Dec 23, 2013

Would come with a number for a car, and then later would say , that it was sold. I understand, the sale wouldn't hold for a person, if they have a customer. But its a courtesy to inform the potential buyer, in advance, so that it saves a trip. And wouldn't apply the % discount for the different but similar vehicle, stating that price was for the previous car. Do I have to start again??Went to other BMW in RI, bought my X3, very satisfied with their work.Would strongly recommend BMW of Newport. They are small, but honest and true to their words..If you read other previous reviews of this BMW, you would know that its not upto its reputation.And strongly, DO NOT recommend Scott. He sounds very nice, but he isNOT.

JDR

Nov 26, 2013

I complained to the service department that I cannot get the diesel nozzle into the filler hole, the safety mechanism does not work. They told me this is how it is supposed to work and that I need to use the supplied funnel each time I fill up. The service manager reiterated the same instructions as the service technician.

craig

Oct 6, 2013

After multiple repairs to my 2001 330xi I made the decision to trade it in for a newer model. Jason was very helpful in identifying a car that best suited me. Jason was responsive and worked to coordinate between the service department (re: status, loaner, etc). He also quickly arranged not only putting the deal together but also the delivery of the car which needed some body work. I recognize that it takes a team to deliver this type of service but Jason helped to coordinate the transaction to make it a good experience in the end. I also want to recognize Steven Bettey in service and Nicole in finance who both helped to make this a positive experience.

SteveK

Aug 15, 2013

All was good, Shawn was very helpful and thorough, finance dept was good, car was in great shape.

Phil P

Jun 4, 2013

Ralph Pearson, our salesperson, was very helpful when I purchased my new BMW 328 XI. Jeffrey also pitched in when Ralph couldn't be there. Thanks for the technical lessons, Jeffrey!

FZ

May 19, 2013

I was hesitant of purchasing my next BMW from out of state; even though BMW of Warwick was pretty much the same drive for me as was my former BMW dealer (Herb Chambers from where I have bought two BMWs so far). But the drive was worth it and folks were very courteous the minute I walked in. When we finalized the deal over email and I suddenly made up my mind to drive down the staff had the car ready to go, completed my trade-in and I was in my new car! When I'm ready to trade-in my other BMW this dealership will most likely be on the top of my list!

majbpcpa

May 19, 2013

Excellent! Randy Cloutier was friendly, knowledgeable, and overall an upbeat, can-do salesperson. Everything went so smoothly, I walked into the showroom in the morning and drove home in a new (to me, it is a 2011 BMW) car. You can't beat that for service in my book. And, the car was spotless when I took possession of it, and Randy patiently explained and demonstrated how everything works.

Scott Hutchins

May 17, 2013

I could't be happier with my experience! I told Jack McDevitt what I was looking for and he satisfied my request immediately. Most importantly, Jack kept the process very professional, unlike their competitors who were more focussed on selling me any car as opposed to the one I was looking for. I would recommend Jack to anyone looking for a new car.

customer9

May 12, 2013

purchased pre-owned certified bmw. car was delivered without being prepared for delivery; i.e. it was dirty inside, had not been detailed and it had all the previous owners settings still in the computer system of car. was told "that's the way it comes." car was delivered without the caps for the "charger/previously known as cigarette lighter " which is a safety hazard if nothing else. we were told this was a USED car and that's the way it comes. we were kept at dealership much longer than needed in the attempt to erase previous owner's information, and to talk about the other conditions. Further phone call has assured us the car will be cleaned; however, in addition to this being annoying and inappropriate one has to wonder what else was not done that should have been. will report back after the detailing is complete. quite a negative experience.ealdealership makes big show of taking photo of customer.......seriously? present a clean car to the customer, save the bow.

Trisha Cornell

May 10, 2013

Excellent service!! Shawn Harrison was the sales person we dealt with and he was GREAT!!! All the repairs that were promised to us were done!! LOVE that we had Shawn's cellphone number so that we had direct contact with him at anytime. We NEVER had to leave a message and wait for a callback. He was VERY accommodating to us from faxing the auto insurance and the bank to coming in on his day off. He was attentive, knowledgable and a super nice guy!! LOVE, LOVE, LOVE my new car!!! My husband and I would recommend BMW of Warwick to everyone!!! We look forward to doing business with you again in the future and working with Shawn again!! Thanks, Trisha Cornell

mdh02903

May 5, 2013

Very bad experience after purchashing vehicles for well over 20 years from this dealership.Tried to sell me a brand new 2013 carbon black X3, 35i that had chips through the paint on the driver side door. Saw these chips and told the sales rep that I needed them taken out(painted) before I purchased. The sales rep said the vehicle would be "perfect" at delivery. Well, it was not perfect at delivery as promised! Signed all the paperwork and stood ready, willing and able to make the required down payment for the vehicle on May 3, 2013. Ready to take delivery as well. Dealer tried to pull a fast one via touch up on the area instead of professionally painting or otherwise repairing the chips. Brand new $56,000.00. Very unprofessional.They now have this very same SUV advertised on their website. Rather than satisfy a customer of the dealership for more than 20 years they would rather try and sell the same vehicle without correcting the problem! Very sad commentary for BMW who prides itself on customer loyalty and appreciation. Will not buy from nor recommend this dealership!! They makes promises they don't keep!!They don't care about their customers!!Buyer beware!!MDH

BulldogzRUs

May 3, 2013

Fantastic and stress-free. My client advisor Ed Scott was very knowledgable and patient, answering every question while taking the time to walk us through the many features of the vehicle we were looking to buy. Once we had decided on a specific model, we met with the sales manager Evan Galkin who was honest, easy to talk to and very generous both with our trade-in and our new vehicle negotiation. Once everything was finalized we then sat with Jack Mcdevitt who literally went above and beyond when I misplaced both my registration AND title of my current vehicle. In any other circumstance that would be a showstopper if not a dealy of a few days or a week. Jack had everything resolved within a day, and I was driving home in my new X5 the next morning! If you want to be harassed, pressured and lied into buying a vehicle go elsewhere because this was the most laid back and professional car buying experience both my wife and I have ever had!

Ralph.seavey

Jan 24, 2013

I just leased an BMW X3 from BMW of Warick, RI. What a great experience!!!It was a very simple process and no haggling! The absolute best part of my experience was my sales person Nate Meranda, he was awesome from the minute I met him! He helped me through every aspect of the lease and even called me the next day to be sure everything was okay with the new vehicle.I probably would have not purchased the vehicle so quickly if it was not for my almost immediate trust in Nate!!Thanks Nate! You are a true asset to the company!!!

GCC110

Dec 27, 2012

Lesson learned: SA(service advisor) makes or break your experience. I was transferred to a new SA because Barbara left. She (the new SA) was unprofessional, rude, impatient, condesending(the way I feel, don't know how she treat her other clients) and dishonest. I have never feel so mistreated as a paying customer in my life. The technician diagnosed transmission leak and recommended proactive repair while replacing water pump. I accepted the recommendation and paid for the leak repair while putting up with the attitude of the new SA (I want to be loyal thinking she might have bad days). What a mistake! The transmission is still leaking after the repair (as an enthusiast, I do some DIY and inspect my car regularly). Instead of making things right, she demanded me to wait a week while my transmission is at risk of running dry and fail as of the leak because the shop is busy(liar). Makes me wonder why I can get in so fast for service but needs to wait when there's issue with the service.I asked for the manager and another SA, Mr. Mark Wright step in because he was unavailable. He asked me to come in anytime I want, diagnose the issue, goodwill the repair, put me in a loaner and took care of everything. I applaud the technician team for been honest (not looking for excuses, unexpected issue happen with original repair, I fully understand), Mr. Mark Wright for been a consummate professional, and the service manager (Kevin Benway) for maintaining a fantastic culture in the department (allowing goodwill repair for the issue). Highly satisfied with experience (minus the bad SA) and feel the car (my baby) is rejuvenated. Thanks for reading.

FXDawg

Dec 21, 2012

Why is it dealers feel they can lie and no one will know. Let me be the first to let you in on a little secret. People can tell when you're not being truthful AND we find it insulting!Here is the deal. I go in because I know for a fact that the X5 35D was not selling well and it was late in the year, they had half a dozen of them or more, and BMW was offering a $4500 eco credit. (is it me or does this seem like a car that isn't moving well)The dealer then tells me these things are selling hot! I ask, "really, then why is BMW offering the ECO credit?" I'm told, "thats the federal government, thats not from BMW."Don't they know there is this thing called the inter webs? Seriously!? A quick surf over to BMW.com brought that lie to light!Then they offer me a demo with thousands of miles on it and still don't even come down to invoice! (here's another tell. they had at least 2 demos! They aren't going to be letting sales managers drive home cars that selling like crazy!)I HATE car dealer BS. I'm much happier with the Porsche Cayenne I ended up in. It is a model year newer and MUCH more fun to drive! I paid the same price they were trying to get for the year model older X5 35D and I got a better number on my trade. Oh and what they said my trade in was worth was over $10,000 under what they were selling for on autotrader and they would do me a favor and offer me $8,000 under retail. Let me tell you I did MUCH better there as well!Kiss my Butt BMW of Warwick! This was the 2nd horrible experience with a local BMW dealer. The other was worse but, I'd still NEVER buy a car from this dealership.I happen to LOVE BMWs and BMW was my first choice in a new SUV but thanks to the treatment of the two dealers I experienced, I went with another brand. They took someone who felt there would be nothing better than to be in new BMW and turned him into someone that will NEVER even consider a new BMW again! It has nothing to do with the vehicles, they truly are amazing, I'd just never do business at a BMW dealer! Good work guys! Well done!

Patent Agent

Dec 17, 2012

Thanks to Nate Miranda who answered my questions, arranged the test drive, etc. The car with circa 9000 miles was immaculate and is a joy to drive. I am still uncovering options...Thanks!H

rderobe

Nov 25, 2012

I just purchased a new BMW X3. Shopped at 8 dealers working mostly through email looking for a responsive sales person who was willing to meet my needs while not playing games. I found Shawn Harrison as being a very friendly and helpful sales person. He was easy to work with and willing to work the deal I desired. The pick up experience was also enjoyable (that is if you don't mind giving up a lot of money for the new vehicle). We had a lot of fun with the white glove treatment.If you are looking for a great car sales person who will help you along the way, I recommend Shawn Harrison at BMW of Warwick.

Peter

Jul 29, 2012

I had a horrible time at BMW of Warwick. I was going to purchase 2007 550xi and not one sales person walked up to me and there was a salesman outside and was walking towards me and i thought, oh he finally is going to help me but i thought wrong. He ignored me and walked to another customer and help him instead. Huge waste of my time. waited 15-20 mins and not one person walked up to me. Is it that BMW of Warwick employees judge customers on how they dress. I did have on shorts, a grey shirt and a cap on. The other customer button up, jeans, dress up shoes. i guess to BMW of Warwick judges a book by its cover. I will not be going here again.

MikeP

Jun 4, 2012

I drove down an hour and a half to check out a 3 series wagon, advertised as a manual transmission. Got down there, got into the drivers seat, looked down and to my surprise, no clutch. I told the guy it was advertised as a manual and all he had to say was "sorry". A bit unfortunate, and I'm surprised the car is STILL not listed as an automatic. I'm sure this doesn't necessarily that you should stay away from BMW of Warwick, but I was not happy with my visit to say the least.

LynnG

Mar 29, 2012

I purchased a vehicle here and had a great service. I can not say a bad word about this dealership

thesasher

Mar 20, 2012

While they were very friendly to me I found that NONE of the work promised to me was done. I bought a used car and when I purchased it they promised that it would be cleaned and detailed, this was NOT DONE at all. I ended up leaving my rental their at their insistance they had the car towed back to the rental place which I was on the hook for. $120.00 This was a pretty big pain in my butt to get straightened out. All in all not a big deal in the scheme of things they just didn't follow through the way they said they would... The car is GREAT, but inskip has nothing to do with that BMW made the car great... Everything they had their hands on was sub-par work with a smile and pat on the back

warwick victim

Mar 11, 2012

this is the worst experience i ever had in my life.i went there to buy a bmw 2006 750i. the sales person was so good the first day(every one are),but i had other option and had to figure out which one first so i left and told them im interested the next day and went there all the way frm boston(47 miles).it was kinda late so they cudnt do anything so i filled out the finance paper and left. they asked me to send some document but their email can only send emails,cant receive and they dont even know that just keeps saying didnt get it(i tried on 5 different of their email addresses they provided. my email is sent but they cant receive which my other friends received). so i had to go see them driving 47 miles again.but my finance didnt get approved(which was approved at other dealer but had a little high rate) so i was about to get a co-signer and re-do it. i called them saying i'll be there tomorrow and buy the car and they said ok..but when i went back the other day the financing lady said sumone put the deposit on the car and is coming from ohio to buy it. what???? i left them my credit card number and told them to take $5000 off of it so cud be secure and they told me i didnt put any deposit(so wot was that when i filled the form and gave all my card info and signed to get charged $5000???? atleast they sud have told me not to come so i wud have made money instead of getting a hard scheduled day off.plus told me they would call either/or if the other person don't buy the car and no body called me and i see the car is still available at their website.. its really disappointing when u have this bad service. it was only 47 miles for me but i hope they won't do this with other's driving 100 of miles....

Kathy Avery

Mar 8, 2012

Many thanks to BMW of Warwick and a special "Thank You" to my client advisor, Junior Moreira. He couldn't have been nicer or more accommodating. Most people hate the thought of purchasing a car, haggling with salesmen, managers, and all the back and forth hassle. This is not the case when you deal with Inskip BMW in Warwick. This was my second purchase of a new 3 series and I'm confident I'll be back in another 4yrs..Might I mention the Service Dept. and their personnel as well. Friendly, helpful, and ALWAYS on time for appointments!Junior Moreira, my sales person was awesome. I felt as though I was dealing with an old friend....loved him! If you love BMW's, and who doesn't, head to Inskip BMW.ASK FOR "JUNIOR"SINCERELY,KATHY AVERY

bmw-shopper

Jan 22, 2012

I had an awful experience at this dealership. I spoke with a sales rep, Dustin Merry, one Saturday morning and expressed interest in a 3-series wagon. Because I would be traveling from Long Island, I asked if Dustin could please take a walk around the car and make sure there was no damage on it. He returned my phone call later on in the day and said he took a close look at the car, and aside one from single scratch on the passenger side door, the car was in excellent condition. It was too late in the day at that point to make the trip up, so I made arrangements to come up the very next day as I was extremely interested. We left off, and I received a phone call a few minutes later from another salesman stating Dustin would not be in the next day, but he would be happy to help. Not a problem. The next day, after driving hours including an expensive ferry ride, I arrived at the dealership and upon walking up to the car, I was greeted by the new salesperson, who immediately said someone else was looking at the car and was negotiating a price. So, essentially they were selling it from under me. In addition to that disappointment, the car was in 'decent' condition at best. There were considerable, deep scratches on every single body panel, dings on creases and places dings cannot simply be 'popped out', as well as one large area of damage on the passenger quarter panel that was extremely noticeable. Upon expressing my disappointment in the experience thus far, to the salesman, I was introduced to a sales manager, who could not seem to care less if he tried. I explained what had happened, and he was hesitant to even offer an apology, simply stating that the salesperson (Dustin) that I had talked to was not in today. He stated the only thing he could do was offer me a good deal on the car. So, after test driving the car, I asked the new salesman to work with the manager on the price of the car to see if we could move forward. A few minutes later, I received a phone call saying the car was sold. This is not the type of service you would expect from a BMW dealership. I have called to follow up with the sales manager multiple times since this happened and my calls have not been returned.

bmw-shopper

Jan 22, 2012

I had an awful experience at this dealership. I spoke with a sales rep, Dustin Merry, one Saturday morning and expressed interest in a 3-series wagon. Because I would be traveling from Long Island, I asked if Dustin could please take a walk around the car and make sure there was no damage on it. He returned my phone call later on in the day and said he took a close look at the car, and aside one from single scratch on the passenger side door, the car was in excellent condition. It was too late in the day at that point to make the trip up, so I made arrangements to come up the very next day as I was extremely interested. We left off, and I received a phone call a few minutes later from another salesman stating Dustin would not be in the next day, but he would be happy to help. Not a problem. The next day, after driving hours including an expensive ferry ride, I arrived at the dealership and upon walking up to the car, I was greeted by the new salesperson, who immediately said someone else was looking at the car and was negotiating a price. So, essentially they were selling it from under me. In addition to that disappointment, the car was in 'decent' condition at best. There were considerable, deep scratches on every single body panel, dings on creases and places dings cannot simply be 'popped out', as well as one large area of damage on the passenger quarter panel that was extremely noticeable. Upon expressing my disappointment in the experience thus far, to the salesman, I was introduced to a sales manager, who could not seem to care less if he tried. I explained what had happened, and he was hesitant to even offer an apology, simply stating that the salesperson (Dustin) that I had talked to was not in today. He stated the only thing he could do was offer me a good deal on the car. So, after test driving the car, I asked the new salesman to work with the manager on the price of the car to see if we could move forward. A few minutes later, I received a phone call saying the car was sold. This is not the type of service you would expect from a BMW dealership. I have called to follow up with the sales manager multiple times since this happened and my calls have not been returned.

rpatrick12

Jan 12, 2012

It was a pleasure to work with everyone at the dealership. I found the used car through a dealer ad online. When I called in the experience was excellent and customer focused from the start. Being an out of state purchaser I needed some detailed descriptions about the condition and purchase opportunity before I could justify making the 3 hour drive to view the car. Matt and Ash were very personable, customer focused and extremely professional handling my purchase experience. I would recommend them to others for obtaining a new or used car.

brian328

Jan 1, 2012

My wife and I just picked up our new 328xi and we couldn't be happier. The car is just awesome and our experience was simply FANTASTIC. I'm a stickler for details and Ralph and Manny went out of their way to make sure everything was perfect. The attention to detail was above my expectations and made our buying experience the most comfortable one we've ever had. Ralph and Manny may have just made us BMW people for life! We will definitely be back!

wccosta

Nov 23, 2011

I did most of my negotiations over the phone, I brought my trade to the dealership to be appraised they gave me the exact deal i asked for, i had a done deal in less than an hour. A+++ Experience

raumusch

Nov 22, 2011

We had a great experience. This was our first experience in purchasing a BMW. We were first greeted by Client Advisor Brendan Rappoport who, for a young man, demonstrated the interpersonal skill level of a much more mature salesperson. We found Brendan to be very professional, courteous and knowledgeable. Our experience with Brendan was exceptional in every way. I'm retired and so we had to get the best pricing that we could. Brendans attentativeness to detail was demonstrated by him picking up on a comment made by wife regarding an early Christmas present. When we arrived at Inskip , we found our BMW in the showroom with a big red bow on it. We found everyone we met at Inskip BMW of Warwick to be very friendly and personable.

Frank Capizzano

Nov 16, 2011

Brendan Rappaport demonstrated an exceptional interpersonal skill level for a young man dealing with two senior citizens. His product knowledge, professionalism and orientation to detail were demonstartive of a much more mature salesperson. He unequivocally loves what he is doing and took great pride in familiarizing my wife and me on the many features of our new BMW. His eagerness to please can only be an attribute to the Inskip BMW family.A specific example of his eagerness to provide the best service to his customers was exemplified upon our arrival at the dealership when I asked him if he could arrange to have my current BMW inspected while we looked at a new BMW. Without hesitation he made arrangements for the inspection which was completed in time for my wife an I to drive off fully satisfied with our BMWs. We look forward to working with Brendan in the future.Service department personnel were also professional and very cordial.

Hjtdvm

Oct 29, 2011

ash is the best saleswoman she gave all the information we needed was very attentive, personable and thorough. I would recommend a BMW and visiting with her for any car related buying questions.

Tamara70!

Oct 1, 2011

We had an excellent experience from beginning to end. We traveled a distance to this dealership based on a recommendation from a friend, and we are so happy we took the time to find them. We knew we wanted a BMW, and had already had a poor experience at the BMW dealership in Norwood MA. The other dealership made us feel like they did not appreciate our business, and this dealership made us feel like we were their only customer. We never felt pressured or rushed, and all of our questions were answered quickly and efficiently. Ash was patient and provided great service. She always made us feel like she was sincerely interested in getting us exactly the car we wanted. I would not hesitate to recommend this dealership, and Ash, and would visit again for another purchase!

proconltd

Sep 28, 2011

I responded to a letter received from Ash without any intention on my part to purchase a new car, but she pointed out a number of reasons why is was a good time to buy. Ash was friendly and knowledgeable from the first meeting through the fourth meeting we had for the car delivery. She was more then willing to search all dealers' inventory to find a car that fit my requirements, found on that was perfect, and then went to NJ to drive the car back to RI. Excellent service above and beyond the norm!

Medalist7

Sep 10, 2011

I would like to revise my previous review on this dealership posted on 5/22/2011 at 10:33:02 AMThey changed my outlook on the automotive dealership.Next day I got an email from the General Sales manager " Khalil Essam" and he earned me as a customer for life. He personally took care of all the issues that I had experienced at the dealership in a very professional manner. Its about 4 Months since I had purchased my vehicle and I still relish my experience with this dealership. I highly recommend this dealership.my previous rating began with "Mr Phillipe,Just to let you know what happened before you believe one sided story from your salesman........... provide a quality service."

mikey411vm

Aug 17, 2011

I flew from Philly to INSKIP BMW to buy a car they had gotten in on trade. The deal was made, mostly hassle-free. Dean, my client advisor, was very helpful with the whole process. However, during the drive home, I found a multitude of issues. While the sales department likely didn't know about these things, their service department should have. If they had gone through the car properly after getting it in on trade, most of these things would have been caught and fixed. Luckily their sales department was VERY professional and offered to reimburse me for the cost of fixing most of the issues I noted. If only their service department were as thorough and dedicated to customer service as their sales team! I would definitely buy from them again, but I don't know if I would bring my car in for service..

firstlexus

Aug 16, 2011

We brought our 2006 X3 in for a large service back in December of 2010. We saw Michael Rybka as our regular service advisor Lauren Avedisian was out. During the multi point inspection a major defect was discovered in the vehicle and the car had to be taken off the road immediately. Michael understood that the problem was not news anyone wanted to hear and arranged for us to have a BMW loaner during the time our car was off the road. Our car spent nearly two weeks at Inskip BMW while we waited for the replacement parts to come in. Michael kept us up to date the entire time our car was there, and called us right away when BMW accidentally sent our cars parts to a dealership in Florida. While having our car off the road for 2 weeks could have been a major inconvenience Micheal made sure the disruption to everyday life was minimal and was very pleasant.

nancyri

Aug 1, 2011

I called around to many car dealers in search of a new vehicle for my parents who live in Rhode Island. I was pleasantly surprised to get Jack McDevitt on the line, because he was not only knowledgeable and courteous, he was professional and courteous beyond my expectations. The quality of customer service was unmatched and Jack really made the entire experience a pleasure. My parents are very happy with their new BMW!

luladen

Jul 27, 2011

Outside of purchasing my Infiniti M35x from the same Inskip dealership, I would have to say this was one of the best car sales experiences. Ash was very patient as my girlfriend targeted the car she wanted at the very best possible price. Essam and Nichole were very helpful as well. Thank you Ash for a rewarding car lease experience!

drich5657

Jul 24, 2011

I was driving by this dealership and happened to notice a truck that was on the lot. Ash was the first to offer her assistance. She was very helpful and courteous. I wasn't in the market for a vehicle at the time, but Ash and Bill Sides were very helpful and informative. It was a great buying experience. I would recommend/refer family and friends to Inskip and Ash.

SMBMW

Jul 24, 2011

Just bought a 328ix from BMW of Warwick and the experience was very easy. Jack took the time to locate the car we wanted, was very patient with all of my questions and was able to get to the pricing we were hoping for. He continued the follow-up post sale to make sure we were happy with the purchase and answered any remaining questions about the car.

BMWFeedback

Jul 20, 2011

As soon as we walked into the dealership, several heads "popped up" and asked how we could be helped. Because we had previously met with Jack Mcdevitt (but not ready to purchase), we had made an appointment to see him. Upon indicating this, a gentleman promptly went to seek him out for us. Jack was PERFECT--the antithesis to a "car salesman" whom we have all experienced and grown to abhor. From beginning to end, ergo the purchase of an absolutely gorgeous car, Jack could not have been more helful or informative. He had infinite patience and never seemed put out with our multitude of questions. He knows the BMW so well, and even invited us to return at any time for further assistance. In Jack Mcdevitt, you have an excellent representative of the BMW and your dealership. We absolutely could not have been more pleased.

Trayc

Jul 14, 2011

BMW of Warwick. Was a great experience from the start . I felt comfortable from the moment I walked in . Brendan R , my client advisor was very knowledgeable , and patiently answered all of my questions. I never felt pressured to purchase which made my experience even better. The sales manager Al was also very pleasant . I give them a 10 !! I will definately recommend BMW of Warwick , and especially Brendan .

garylicht

Jul 11, 2011

Essam Khahil was my salesperson and was superb. He made the process of leasing a new vehicle easy. Brendan Rappoport trained me how to use my new vehicle and was exceptionally knowledgeable about the complex BMW electronic systems. The whole experience was very favorable.

enunez02

Jun 30, 2011

I cant beleive that I scored a 2009 RX 8 (R3) for $7000.00 under book value still under factory warranty. I could not even get a based sport model for the price I paid for the high end (R3) model. Also got top dollar for my trade. THANKS AL and ELIJON.

jlynch4u

Jun 20, 2011

Brendan was a great salesman. He even called me to let me know that someone else was taking the car I wanted for a test drive. Lucky for me I was just 5 minutes down the road, and was able to come in and buy it before the other people. If Brendan didn't call I am sure the car would have been gone by the time I got there. If I can ever afford one of those nice BMW's I will definitly come see Brendan

krit82

Jun 8, 2011

This was my first car purchase, but I was well-educated and knew what I was looking for. Brendan was very friendly, attentive, and engaging, going above and beyond to help me find a car on the lot that met my needs. He was very knowledgeable about the vehicle, answering all of my questions and more. He ensured that I got the financing I needed in a timely fashion. I knew I could trust him from the moment I met him, and I am confident in my purchase not only because of the car's stellar record but also because of the belief that Brendan had in it as well. I will certainly return to this dealership for an upgrade in the future!!

spkatz

May 23, 2011

Rick and Nikole made this buying experience a wonderfully simple and friendly one. Their warm and friendly approach, knowledge, and consideration for our needs were a welcome surprise. Although we have purchased vehicles over the years, this was our first purchase of a BMW. And, I can honestly say that I would buy another BMW and buy one from BMW of Warwick, RI as a direct result of this buying experience. Thank you.

Medalist7

May 22, 2011

Mr Phillipe,Just to let you know what happened before you believe one sided story from your salesman.Here is what happened. I saw one listing online and scheduled an appointment for Sunday. Your dealership was (99 miles) about 2 hours drive from my place. I test drove the car and asked for 3 things to be done before the delivery and made the deposit. Your dealership agreed to my three small requests:1. Oil Change ( salesman confirmed that it had been done and has a service record)2. Wash and detail the car inside out.3. Touchup on a couple of small scratches.I made the deposit and scheduled to pick up the car on thursday. On monday and tuesday i send reminder emails to the salesman on the checklist and in response i was assured that he will have my car "looking amazing" when i come and pick it up. I called a couple of times and even left voice messages for Nikole in finance department but she never called back. I finally had to get the financing done from my bank.On Wednesday salesman confirmed that the work has been done and i can drive down to pickup on thursday. Here comes my nightmare thursday:I drove for 3 hours one way because of the traffic during the office hours and this is what i saw:The car was lying "as is" and two left tires were badly ripped as if they had hit with some sidewall. No one even opened the door to clean it and the entire car from inside and it was filled with some white dog hair. The engine oil was jet black thick and greasy and the salesman was surprised himself. The entire engine compartment was filled with dry leaves as if no one ever open the bonnet of that carIt looked like that the car was just rain washed and seems like it had come back from some dirt race.I was horrified by the experience and refused to buy the car. Now the salesman tells me that he did not realize all that and he is going to take the car for cleaning and get one tire replaced. he does not realize the pain from the customers point of view and all he is worried about is making a sale.I had already wasted so much time and effort on the entire process and no one else from the dealership had the courtesy to come and speak to me on what had happened. I will never recommend your dealership that has no value for the customers time and do not honor your promise. Your salesman treat the customers with no respect and dignity and did not provide a quality service.

dcoppa

May 21, 2011

The entire staff that I interfaced with at INSKIP were courteous, helpful, and appeared generally happy to work there. Specifically, the sales person, Brendan Rappoport was very patient and understanding, given that I am a first time BMW owner. He was well versed on the car attributes and when I didn't like the first car I tried, went out of his way to find another (that had just been traded in that day). He was supported by his supervisor, Al Viera, who was also professional and accommodating. Lastly the Finance person, Nicole Geovaia (?sp) was extremely adept at her end of the process. All tolled, this was a very positive experience for me.

mikegiuttari

May 11, 2011

As a buyer, I knew what I wanted. Brendan greeted me Monday night, we test drove the car (BMW X5) as the showroom was closing, and as the morning came, we had a deal. I knew what I wanted and Brendan gave me what I wanted. Excellent, quick, efficient, friendly. I was then turned over to Nikole. What a machine, a very friendly one... We cranked through the paperwork effortlessly. She has been excellent on follow-up also. I had been an Inskip customer in the past (4 cars in a row from them) and left about 10 years ago. After this experience, why did I ever leave...

jillian804

May 6, 2011

Brendan was exceptional...he was patient while I changed my mind from a convertible to a SUV and followed through on everything professionally, courteously and respectfully. I would refer any friend to Brendan if they were to purchase a BMW. He stayed in contact with me from my initial interest through purchase in a friendly, easy going way. He was a pleasure to work with.

SNorris

May 5, 2011

My husband and I had been comparing cars and prices for over a year and honestly were not looking to buy that morning. We were driving around dealerships on a Sunday just looking at cars and trying to see what was out there. After the 3rd time circling through Inskip's many selections, we spotted the BMW that I fell in love with. Mike White came over to assist us and from the start was cordial and helpful. Honestly, he made us feel like we were his only customers through the whole process and never gave you that 'salesman' feel. We are hoping to get another BMW in the fall and we will be calling Mike to handle the whole transaction for us. Also, we want to thank Bill Sides for his assistance through the process. He was a gentleman and stepped in to support Mike. Two quality men who will be getting our business again in the future!

alambiras

May 2, 2011

The entire experience was pleasant. Donna was well informed, and presented cars for comparison. The silliness of going to the manager to workout the deal is common car sales behavior and in no way should reflect on her abilities. The major selling points were the maintenance contract. I am particularly impressed with the pick up, scheduled maintenace and return of the car by the dealership staff.A. Lambiras

BonnieP

Apr 18, 2011

My wife and I have been searching for the right used vehicle for the past year carefully reaserching several models and makes. We decided to go to BMW of Warwick to see if they had a vehicle that met our needs. As we were directed to view a vehicle in the show room we were introduced to Lou Masello who happened to be very familiar with this particular vehicle. Right from the beginning I was very impressed with how much knowledge Lou had about not only the vehicle but about BMW'S themselves. Lou was very helpful, professional and patient with all our questions. My wife and I felt we recieved a very good deal with an absolutely spectacular car. I would reccommend to anyone who is looking for a new or used vehicle to visit BMW of Warwick; the service and the way we were treated was in my opinion second to none. My wife had a blast learning about our vehicle from Lou. Thank you for having the right car for us at the right moment in time. Even as my wife left Lou offered his services to assist us in any questions or programing this car has to offer. We had such a wonderful experience making this purchase. We want to say a special thank you to Lou for making this so much fun!

lp777

Apr 9, 2011

Brendan was exceptional to work with. We worked with Inskip a number of years ago but this was our best experience with a salesperson at this dealership. We were looking for a new car and he was very helpful and not pushy. We had particular numbers in mind before we walked in and he worked to get us into a car based on our guidelines. We left with a new 535xi and we walked into the dealership expecting to get another 528xi. We got a better car and still stayed within the numbers we wanted to pay. We would definitely recommend Inskip again and would refer all our friends to Brendan.

maleixo

Apr 7, 2011

Great overall experience. Brendan was very friendly and helpful. He took the time to show us several vehicles and at all times was very low pressure. Worked within the guidelines I had given him and didn't try to steer us towards another vehicle just to make a sale.

GHD

Apr 5, 2011

Junior Moreira was a terrific salesperson. He made a usually painful transaction go effortlessly. I appreciated his honesty and integrity (Not words i usually use in relation to car salesman). I will be definately buying my next car from Junior. Go see him - you wont be dissappointed

rcoddington

Apr 1, 2011

Barbara Stenner was my service advisor. She was very professional, and provided excellent service. She made every effort to make sure I was pleased with my experience at Inskip, and she succeeded. I was treated like I really mattered to the institution.

s_wood

Mar 28, 2011

Great Customer Service...Comfortable atmosphere. We felt at ease with our salesman, Junior. He showed us several cars and we test drove the 550xI He help search for the car with the features we requested. We found the perfect vehicle and worked out the trade-in value and financing with ease. Thanks! See you in three years when lease expires....

virginianavy

Mar 19, 2011

I bought a used BMW 535xi. It wasn't the car I came in for, but it was the one I left with. Outstanding dealership, especially Brendan. I wouldn't have bought the car if it wasn't for him. I would go back there in a heart beat. Maybe I will go back for the Gran Turismo - Sam

arozok

Mar 17, 2011

Inskip has always been a pleasure to deal with. They are fair, no pressure, knowledgeable, the dealership is clean and inviting, and the service department offers great service and benefits. Everyone I've dealt with has been extremely professional and courteous.

syasms

Mar 17, 2011

I couldnt be happier with my purchase and experience at Inskip. Ralph was incredibly proffesional and informed. I was a walk-in and walked out with a great vehicle. Everyone at Inskip was helpfull and customer oriented without the usual pushy sales pitch. My being a hospitality profesional I am very critical of customer service...Kudos to Inskip---I would hire everyone for my hotels if I could.Thank you again to Ralph #1!!

adamsandown

Mar 14, 2011

I first contacted Inskip online. Their reply was timely and courteous. I had a very busy schedule and everyone there was happy to accommodate me. Which suprised me because I was only interested in a used car which was not their dealer brand. The entire process was fun, relaxed and professional. I'll admit that at first I was a little uncomfortable walking into a BMW dealership after a day at work (construction). With that said I have probably never had such a professional straight forward car purchase. I was not in the best situation for upgrading my car due to loan payoffs and mileage but Rich,(Greg? please forgive my memory) the sales manager and Bill the financial officer really put their best foot forward to accommodate me. These guys stayed late to secure a lower budget customer's business and they did! I would recommend Inskip to anyone, whether you're looking for something pre-loved or some of the finest engineering on wheels.

kguzman1

Mar 14, 2011

My experience with BMW was great. Everyone was friendly and very helpful. My client advisor was Christopher Diaz, he was extremely helpful by not putting pressure on me to purchase a car unlike other dealerships Ive visited. He answered all of the questions I had to the best of his knowledge and knew how to lead me in the direction to an affordable car seeing I am still in school. He also opened up my options to different cars and I am grateful he did so. I must say he did his best to get me into the car I purchased, which I love. I would definately recommend Chris and the dealership to friends and family.

ptauerbach439

Mar 12, 2011

I originally went to the dealership just looking, not only not planning to buy but not knowing what vehicle I wanted to focus attention upon. I was never made to feel as if I was wasting his time. I was treated with genuine courtesy no pressure and I was comfortable. I was impressed with the sales representative, Chris Diaz, and the dealership is very nice. Some weeks later I ultimately did buy a car, it was not what I originally was scouting. I was very pleased with how I was handled.

upillai

Mar 9, 2011

Late last year after being frustrated with the service I received at the New London BMW, I called Inskip. I was referred to Barbara Stenner. From my first conversation, I knew she was an exceptional service advisor. She listened to my concerns, asked several questions to better understand the problems I was having and scheduled me for an appointment to accommodate my schedule. Since my first visit I have visited Inskip on several other occasions and each time Barbara has been exceptional. She is very professional, knowledgeable and follows-up as promised. As a result of her professionalism, I am happy to drive an hour to get my car serviced at Inskip as opposed to going to the local dealership which is less than 10 min away for me. So, I thank you and your team, especially Barbara, for outstanding customer service. I have the utmost regard and respect for Barbara and her work.

mmotte

Mar 7, 2011

Excellent, courteous, professional service. Minimal amount of "haggling" and a very fair price on my trade-in vehicle. I was impressed by Brendan's ability to listen carefully to what I was looking for and to suggest a number of vehicles that matched my requirements. He was patient as I narrowed down the choices and gave me good, solid technical advice without "pushing" the sale. We discussed the pro's and cons of each of the short-listed cars and, once I had made the decision, the sale flowed smoothly. Brendan did an outstanding job. I have bought 16 cars in 25 years, including 5 BMWs. This was my best experience yet... by far! Job well done, Brendan.

Market_Al

Mar 3, 2011

It was a pleasure to work with Bill to secure financing for my purchase. He quickly made my wife and I feel comfrtable every step of the transaction. Dean Childs was equally as professional. He answered all our questions, showing great knowledge in all aspects of the industry. I would definitely recommend Inskip Bmw to friends and family.Cheers,Al

Toner

Mar 3, 2011

My husband and I had purchased an Inskip Vehicle in the past. We had always serviced our previous car with Inskip as well. We thought being a loyal customer for 6 years we would have been treated as such. We did buy a new BMW X5, but from BMW of Newport!! Who valued our INSKIP serviced vehicle thousands of dollars more. The little dealership won our loyalty.

completelyappalled

Mar 2, 2011

I had an appointment to look at a car this morning at 10 a.m. I was traveling from West Hartford, CT, to their location - a 1 hour 40 minute drive. I set up the appointment the night before, discussed the price and my trade-in possibility. Everything was ready to go. After driving for an hour, an associate called me on behalf of Chris, claiming he was "running late" ... oh, and by the way, the car I had an appointment for was sold the night before. I was appalled. After expressing my extreme discontent, I hung up and Chris, the sales member with whom I had the appointment, called. He said he heard that I was "a little agitated." At this point I was further enraged because he belittled the situation and my feelings. He claimed it wasn't his fault because the people came in for a test drive after he left, but he should have given the manager my information to notify me if the car was purchased rather than let me drive out there anyway. When I said this to Chris, he said "Well if we had called you, you wouldn't have come out." OF COURSE I wouldn't have come out, IDIOT. Why would I waste my time driving ALMOST 2 HOURS for a car that isn't available?After wasting time I should have spent at work and gas I could have used to drive everywhere else, I am beyond disappointed in the customer service and respect this company holds for their customers - which is clearly none at all - and will NEVER give them my business. I have told everyone I know and will continue to do so.

CVD518

Mar 1, 2011

Chris was honest, knowledge and very pleasant to do business with. He created a very good client experience for my family & I. He was a huge help! answered all our questions and found us a very reasonable price. He did not crowd me or make me feel pressured. He returned our phone calls, in a timely manner. this was a great experience at Inskip; I was very satisfied with the costumer service and of course, with my new BMW purchase. I would definitely recommend Chris & his dealership to my friends and family.

gem78

Mar 1, 2011

Being a woman, I felt a little hesitant about going to look for my first car on my own. I was afraid I wouldn't be taken seriously. So when I visited inskip bmw in warwck, I was relieved to be greeted by a friendly face and smile. Ralph made my experience feel less intimidating. He made me feel comfortable and like I was in control. He listened to what I was looking for and what I needed in my car and we were able to find the car of my dreams! I would definitely recommend inskip bmw to friends.. and I would tell them to go see Ralph :)

orinmyth

Mar 1, 2011

Contacted the dealership via the web, and had the sales associate get back to me at 9am the following business day. Briefly discussed the car and scheduled an appointment to come see it.Four days later, I drove down and took a look at the car - it was everything I wanted, so I decided to buy it.The reason that this place doesn't get 5's across the board is - the sale took most of the day. I arrived at 2:30, and didn't leave until 5 hours later. Also, it would be fantastic if the dealership had snacks on hand, in case it takes that long to process a sale.Overall, however, I am very pleased with how everything went.

Bill Rhodes

Feb 28, 2011

I have been shopping for a car for months. Like most, we called different dealerships. I ended up purchasing a BMW 3 series from Jack at Inskip. He was very attentive, very patient (he stayed late more than once after the place was closed and answered myquestions), tirelessly accommodate us for test drives, extremely friendly, no pressure. It was a great experience and Jack made all the difference!

blawrence

Feb 28, 2011

Bill LawrenceLouis Masello was extremely knowledgeable about BMW'sand low pressure in helping me purchase a 2004 545i Sedan.I was able to drive home the same day with the help of Nicolein the finance office.The two made it a pleasurable experience that I had not ran into dealing elsewhere. I would recommend Inskip and especially Lou and Nicole if you are looking to purchase a BMW.

carla manni

Feb 28, 2011

My experience was great- Dean was great as I didn't feel pressured from him and he really knew the car.... As I am a very busy businesswoman he took care of everything for me. I did have several questions after the sale and it was nice that he was stillinterested in helping me even though the deal was complete..I would strongly recommend the dealership well ( Dean ) to anyone.... Car salesman don't always have a good reputation but you can tell he has been doing this for a long time and really cares about the people and the car he is selling which is very noticeable... I have salespeople that work for me so I take notice of every detail..He's a great salesperson and I'm sure he'll do extremely well at BMW.

ChloeH

Feb 28, 2011

When we decided to go and purchase a new car my husband told me to go and look around. I went to Inskip BMW in Warwick, RI and the salesman that helped me was Dean Childs. He was excellent no pressure and took his time to work with me. Since my original visit was looking alone I returned a few days later with my husband and asked for Dean since my very first experience was excellent. I would not only tell my friends and family to purchase from Warwick Inskip, but they must see Dean Childs.Thank you for the wonderful service!

egashin

Feb 28, 2011

This was my 2nd car purchased at Inskip BMW in the last several years. I am from Boston and they were able to beat any dealership pricing in my area. It was well worth the trip down to RI. Brendan Rappoport was a pleasure to work with, and i would recommend him to anyone looking to purchase a vehicle. Hid dedication to personal service was demonstrated right from the start. He offered pretty candid objective advice on vehicle options/considerations. He was never "pushy" yet would follow up when asked to.

fame

Feb 28, 2011

When I first started shopping for my new car, i wasn't sue if I could get straightforward help from a "salesman" knowing how the industry works....Dealing with Jack was an absolute pleasure and i would recommend anyone looking for advice on BMW selection to call him stat! Thanks for all the help Jack and Inskip!!!

gigliello.a

Feb 28, 2011

I had a great experience. The dealer was very friendly and personable. He showed me what I was looking for and was not too pushy. I felt I got a great deal on the car. I do not feel that I payed too much. Even the other people that worked there were friendly to me.

jimmybuffett2002

Feb 28, 2011

Working with Rick was very easy. He was always available to answer my questions and helped me get the best bargain on my new BMW. Would definitely go back to him to purchase another BMW. The car was in great, clean condition when I picked it up. A high-quality car dealership overall!

JosieAnn585

Feb 28, 2011

When I was unexpectedly involved in an accident that put me in the position of having to buy another car, I was more than hesitant when I stepped foot into the BMW dealership in Warwick. Not only was I entirely unsure about what I was looking to purchase, but I was also nervous that as a female I may be taken advantage of. I was pretty certain that I would be brushed aside and not taken seriously, but nonetheless I had some questions and crossed my fingers that my experience would prove all my worries wrong. As soon as I walked into the showroom, I was greeted by Jack and felt ashamed for having such poor expectations! Jack approached me as if he had known me forever and made me feel very comfortable right off the bat. I explained my situation to him, and he immediately expressed his sincerity towards my misfortune. He instantly connected with me and I knew that I was in good hands. The fact that he was easy on the eyes didnt hurt, either! Even though I wasnt quite sure that my visit would end in an immediate purchase, Jack still took the time to ask what I was looking for in my new vehicle and even talked to me about options that I hadnt even considered. He was so knowledgeable and well informed; I was incontestably convinced that I had made the right decision in walking into his dealership! During my time with Jack, I was visibly nervous about having to make such a big purchase one that I had NEVER made on my own before and he quickly picked up on that and eased my nerves with some quick humor. I have to admit, his charismatic affability reassured me that he wasnt some run-of-the-mill car salesman just looking to make another sale. By the end of my visit, Jack had presented me with so many new options that I really just needed to take the rest of the day to think about my purchase. Jack respectably offered me his business card (which just happened to feature his personal cell number score!) and invited me to call him if I should have any questions or if I would like another consultation. About a week later, I had finally made my decision called Jack went on a number of test drives and purchased my new (well, new to me!) car! THANK YOU SO MUCH, JACK!! Ive been telling EVERYONE about you and the great service I received! ;) Couldnt be happier!

MikeHoska

Feb 28, 2011

Just felt i needed to write a review on Jacks professionalism. He didn't crowd me or pressure me at all. Gave me facts, and has helped me with two other sales for clients of my business. He's returned every call I've ever made and has scheduled dealer meetings off hours to discuss my future purchase at that time.

Norasac

Feb 28, 2011

I usually dread the car buying process, but my experience with Brendan Rappoport at Inskip BMW gave me a whole new positive perspective on how purchasing a car should be. He was personable and knowledgeable and walked me through the many options without pressuring me into a sale. Brendan took the time to make sure that I was comfortable with my decision and worked within my budget to get me the best deal on a used 5 Series. I couldn't be happier with my purchase and more importantly the service Brendan provided. I feel like he really listened to what I was looking for in a car. Given his friendly personality and his comittment to making sure I was satisfied, it is easy to see that Brendan is a huge asset to Inskip BMW. I was so impressed with my experience that I have recommended Brendan to several friends and family.

Northface20002

Feb 28, 2011

I worked with a Salesman by the name of Jack McDevitt and he was absolutely wonderful and made me feel important. I was taken back by the way he handle to whole process to the point that it didn't feel like I was buying a car, but felt as we were building a relationship. That being said...I will always purchase a vehicle from Inskip and will keep recommending friends and family to purchase one there as well. The quality of work that he put into the purchase made it flawless; he was the friendliest salesman I have ever worked with. All of the people at Inskip were a step above the rest. The negotiating in price went smooth and without a hitch. All I can say about my overall experience is that I have always hated buying a vehicle.....now I can't wait and look forward to buying another one. Not to leave him out....Bill Sides was absolutely exceptional.

ProvRob

Feb 28, 2011

I would recommend this dealer for many reasons. The sales representative was friendly and professional; the location was very clean and organized. I felt fully informed to make an investment in one of the many beautiful vehicles on display. I also feel confident should anything go wrong with this purchase for whatever reason, the problem would be properly handled on my behalf in a very timely manner. The cars do sell themselves, but the staff keeps myself and my partners loyal and happy customers.

RealSoul4

Feb 28, 2011

Dealing with Mr Ralph Pearson was a pleasure,he was very knownledgible about the car I purchased.He explained how the car works and if I had any problems,that I could bring the car back in for service.He also informed me that the car come with free maintence and that was a plus!

ronaaa

Feb 28, 2011

I found robert jones to be very professional and curtious as well as knowledgeable. I will continue to deal with him in the future. I found the dealership to have a largge selection and the other workers curtious. I was shown the models I was interested in and was very comfortable here.

shorty22

Feb 28, 2011

I really felt the need to write a review since I've never in my life experienced such impecable customer service from a salesman. Upon arriving at the dealership a gentleman introduced himself as Brendan. He first greeted me with such enthusiasm and ease. He asked me questions to what I was looking for and was never that pushy-egotistical type you usually are involved with. He showed me a couple of different options and really worked with me regarding the financial aspect. I felt uncertain if I could afford the car of my dreams. Brendan made me feel comfortable and worked out a plan that suited my needs. I thought that this aspect truely demonstrated the confidence, knowledge and comitmment to customer satisfaction and it made me want to give brendan my business. It is without a doubt that I've already recommended Brendan to two of my family members who are also in the market to buy a car. I feel I will stand as brendan's promoter as he is well deserving of repeat business.

sjones55

Feb 28, 2011

Wonderful experience the second I walked in the door. I was greeted friendly and professionally by Bob. Though I have owned other BMWs through other dealerships, this experience was the most pleasant. Bob was knowledgable and was able to answer my questions from reviewing the cars to the delivery. It is nice to know that good quality customer services still exists today and thought this was a great opportunity to write about it. The vehicle is everything I could ever want in a car!

WallyWally

Feb 28, 2011

Having recently come into some money I decided to treat myself to an upgrade from my current vehicle. My ten year old Mercedes had certainly seen better days. I decided that a used BMW would make me happy. After checking sine other local dealers and not finding them to be of any help I made the drive to Inskip and met a salesman named Rick. Boy did he ever outshine the guys I ran into at other stores. He took his time and helped me find the perfect car for me. I ended up with a 2008 M6 and could not be happier. His price was great and the trade on my old Benz was more than fair. I can not recommend him enough. Wally.

chai9177

Feb 27, 2011

The best treatment I ever have . i recomend Inskip BMW to all my friends and family. Much thank to Nichol the financing and Elijon Calero they help me alot my next BMW would be at Inskip and no where els once again thank to Nichol and Elijon Calero for my new BMW .. ..Mimi and Kita

ronlbenton

Feb 27, 2011

Sam Sale provided the best information and service that I have ever received/experienced in my past 6 BMW purchases. He was honest, knowledgeable, efficient. Sam has created a very positive client experience and I will recommend Sam and this dealership to friends, family and co-workers. Thank you Sam for a job well done.Ron Benton

Periklis38

Feb 25, 2011

I came with my beautiful girlfriend as we looked around these amazing BMW cars. Everybody was eager to help ..but we went online and Philippe and Christopher Diaz helped us. Philippe took us for a test drive or should I say I took them on a joyride in the m3. Vroom,vroom was the sounds I heard from this magnificent engine, no kidding BMW is still the ultimate driving machine! As I glance at my girlfriend whom also had a big smile, I knew I had to have my dream car. So,it was going to come down to the numbers to make this happen for us. The BMW team started to talk numbers of course their numbers at first were different from us. But then they made it happen. We already owned a BMW so we love the new addition to our family. The BMW service we received was superb. We look forward doing business in the future... Thank you Philppe and Chris being so pleasant.

andtru1

Feb 23, 2011

Jack is very personable, friendly and knowledgeable. Knowing what I was looking for in a vehicle, he encouraged me to wait and test drive the new X3. He was right. I would recommend Jack and Inskip for their quality in information and product. I am enjoying my new X3 very much.

Joseph Peluso

Feb 21, 2011

Jack McDevitt was very gracious in making himself available whenever I needed him. He was very knowledgeable about BMW vehicles and made the purchasing process simple for me.Bill sides was always friendly and always willing to help. He made the financing process understandable for me and got the payments in a range that I could afford.I have dealt with Steve Betty at Inskip's service department for many years and with many vehicles. Steve has always given me first class service and is one of the main reasons I continue to buy my BMW's at Inskip

mtagdish

Feb 20, 2011

LJ was an absolute pleasure to work with. I walked out of Wagner BMW in Shrewsbury, MA earlier in the day and drove one hour to go to Inskip. The drive was well worth it. I saved approximately $2,000 (on the buying price and trade-in). I would highly recommend Inskip!!!!

neet1000

Feb 20, 2011

Our experienc in purchasing a vehicle wiith Junior was wonderful. He was extremely informative in all areas of the sale. I would highly reccomend him to any of my friends and family. He made thesale as stress free as possible. He made sure we were aware of all vehicles within our price range and went over all of the different options.

tombovis

Feb 18, 2011

This was a great experience I had. Brendan Rappoport was my sales person who helped in the process. He followed through on all questions and got back to me on a timely basis. He made me feel that I was getting the best deal possible. I would truly recommend him to my friends and family for future purchases.Tom

egcolgan

Feb 11, 2011

Barbara was as helpful as anone could possibly be and hooked me up with a BMW loaner when it was an emergency situation. I highly recommend her to her superiors and she should be commended for her customer service. She also kept me abreast of all situations during the ordering of the partd and where they were in the process. Barbara was just a pleasure to deal with. Bill Sides was also very helpful in making sure I had the proper insurance when I bought the car. Because of his expertise, this emergency was 100% covered. Kudo's to them both

Bhainse

Feb 2, 2011

Brendan did a great job for me. He was very professional and great to work with. He was also very patient working a two car deal for me and my father. I would definitely buy another car from him. I would also recommend him to any of my friends or family looking to buy a BMW.

dapicano

Jan 31, 2011

Overall great service was provided by Client advisor Phlippe Cordina....he provided good information along with a reasonable agreement on price. His follow thru and follow-up was exceptional!...This dealership has good attention to details and great customer service!

rxt0065

Jan 29, 2011

I bought a CPO 3-series. I had emailed and spoke wth LJ several times before going to the store. He was extremely responsive, helpful, and zero pressure. Overall, the best car buying experience I have ever had. Al was the sales manager, he was great too. The finance guy, Bill Sides was very friendly, and no high pressure sales. Make the whole process very comfortable.ThanksRobert Tennyson

jminisce

Jan 24, 2011

Our experience with Brendan and Nikole was exceptional in every way. We were treated with the same respect and attentiveness as a new car buyer. We had shopped at other dealerships and had become weary of the whole car buying endeavor. Thanks to Inskip, we purchased an automobile and left feeling more than satisfied.

marcieanne

Jan 18, 2011

After searching on the web for the car we were interested in we were glad to have dealt with Inskip. I received a prompt response from Philipe after I inquired via car.com. Because of my travel from CT, Philipe went above and beyond to send me additional photos which were not on the site. We did not feel rushed, Philipe took his time with us. Overall it was a great experience! I was even able to drive the car home that evening. Everyone worked together to make it happen. It was a pleasure to work with this dealership, I would highly recommend to others.

Rubbersoul1967

Jan 13, 2011

Everything about the sales experience was exceptional. From initial sales to trade-in review to financial services, everything was first class. I actually look forward to using their service department, because they treat customers so well. You will not find a better car purchasing experience anywhere

rond

Jan 12, 2011

This was my first car purchase in 10 years....I'm retired and had to get the best pricing that I could....My Client Advisor..was Brendan Rappoport He made me feel very positive about purchasing a BMW,a car that I thought I could never afford.....The next day I was driving a BMW 335i....It is a fantastic car...I have purchase cars over the years from other dealers...but I have never had the feeling that they were getting the best deal for me...This was my first purchase with Inskip.....

RobinfromMaine

Jan 3, 2011

I was searching for about a week online looking for a winter car for under $13k. I found a posting on autotrader.com which led me to Inskips website. I emailed Jamie the Internet Sales person an offer on the listing and she sent back their best price which put the car in my price range so I took a bus & train from Maine to Rhode Island the next day. They sent one of their drivers in a new 2010 BMW to pick me up at the train station which was about 20+ miles away.When I got there I met at least half of the client advisors in passing they were all very nice and made me feel like I was part of their family. I enjoyed a chocolate mocca in the comfy leather chair and watched cable tv until they were ready for me which took about 20 minutes, they were extremely busy which is a good sign.I signed 4 or 5 papers and they put the temp plate on the car and as we parted they told me how to get to I-95. The car had a full tank of gas and was detailed to the point where I think it was cleaner then a new car and this was an 2005 Volvo S60 with 67k miles on it. I bought the car without seeing it in person or driving it and didnt have the slightest concern in doing so. This is a big professional business with a reputation to maintaine, its nice knowing that they didnt forget about us little guys buying the used stuff off their lots.They told me to have the oil changed asap and I did have it changed that next day. They couldnt do it as they are not a volvo dealer, but it was nice for them to point those things out to the customer. No stone left unturned I thought, these guys are perfect.If you are looking for honest people and a car at a fair price this is the place.Thanks Inskip,Robin

67Bird

Jan 2, 2011

Went to Inskip BMW from NH to look at a car I found online. Ended up getting a different one due to the poor condition of the cheaper one I went to look at. The dealer was very busy for a Wednesday afternoon. I wandered around the showroom for 5-10 minutes and no one approached me, probably thought I was the copier repair man. There were sales people sitting around and one playing with his phone. Finally Dean Childs approached me, even though he was working with another customer. I waited for him to finish and bought the car from him.

eddyrich

Dec 31, 2010

I just bought my second BMW from INSKIP and did have a great experience and I owe it to the three gentlemen that I worked with; Don, Al, and Bill Sides. A few months ago, due to some issues from the first time I bought, I swore I wasn't going to go back to INSKIP. But when they contacted me during the recent specials, I am glad I gave this dealership another shot. I think a lot had to do with Don Batten who was prompt in getting back to me and was accomodating throughout the whole process- not pushy at all. Al Viera, who was the brand new sales manager, was also great to work with and think he make BMW INSKIP a better place. Lastly, Bill Sides, who works on the finance side was great to deal with. Bill was very imformative, personable and made sure I understand things thoroughly. Bill is also working on a mishap that occured from my previous experience that he had nothing to do with. Lastly, as I was driving away from the dealership, I got a call from Don. He asked how much gas was in my car, something I didn't even bother to check. I told him I had a quarter of a tank and he told me I could take the car back in tomorrow and get it filled up. I know it seems like a small thing, but he didn't have to go out of his way to call me to fill up the car. Throughout the past 3 years I lost a lot of confidence in INSKIP but Don, Al and Bill will get me back in the door for future purchases. My only complaint this time, was it took a very long time to get everything done, but it was the last day of the year and they were busy- so I did understand.

miguelangelo

Dec 26, 2010

Sales person was NOT familiar with the product I was interested in. He was selling it to be more than what it actually was. Manager did not present himself at all while trying to work out the deal. He was right behind a glass window. Spent 3 to 4 hours and my children were hurrying me out of there.

cpegge

Dec 17, 2010

Excellent follow up and sales support, they worked hard for my business. I'm a loyal BMW driver mostly because of the brand but also driven by the professional treatment at dealerships like Inskip, on this occasion i was especially happy with the process. Very pleased with the new 5 series 2011 model!

SReddick

Dec 6, 2010

This was my first experience in purchasing a BMW. I found everyone at Inskip BMW to be professional and efficient. Philippe Cordina assisted us with the purchase of my 535xi wagon and he could not have been more cordial and helpful.He promptly looked into any questions we raised. His sales approach is professional but not aggressive which I consider to be a considerable plus. The financial department was also informed and pleasant to deal with. Over the weekend I received a follow-up call from Mr. Cordina to see if I had any questions about my new car. This was a nice touch and much appreciated.

Tahlia Maron

Dec 5, 2010

Brendan Rappoport was very professional ad courteous. He showed us a wide variety of vehicles that reflected the age and cost that we informed him we were interested in. He was familiar with the various options that each car possessed. He listened intently when we described what we saw as advantages and disadvantage of different cars. His ability as a salesmen allowed us to buy a car that we are satisfied with and the was in our appropriate price range.

chelsea_keach

Dec 4, 2010

I went to Inskip to buy a used car. My sales person, Brendan was very helpful and if he wasn't sure of something, he quickly found them out for me. I didn't buy a BMW, but I am happy with the car I purchased so far. I would recommend buying from Inskip BMW and I would refer people to ask for Brendan. He was very friendly and made purchasing my car as easy for me as possible.

RABergin

Nov 19, 2010

Jack is a great sales guy. I enjoyed working with him on my purchase. He was knowledgabe about the product, answered my questions, and completed the transaction in a timely and accurate manner. The entire Inskip team was a pleasure to work with from the sales manager, Sam to Bill in finance.

leslietri

Nov 6, 2010

Went to browse BMW 325xi and Don Batten introduced me to the x3 suv. I never dreamed I could own a BMW and Inskip made it possible. I did have to wait a few days but Don contacted me everyday for updates. Believe me, it was worth the wait. BMW is not only a name but a whole new driving experience. I met with Bill Sales and he knows his financing and to top it off he makes you laugh. Nikole Gouveia also took part and I wish her the best on her new position. Don seen this all the way through. Thanks Don, Bill and Nikole. I wish you and Inskip all the best.

deirdre1785

Nov 3, 2010

The customer service was great overall. The client advisor I had, Mr. Rappaport was inexperienced but eager and willing to learn and was honest about what he had knowledge about and what he didn't. I appreciated his honesty. He was extremely friendly and genuine. Mr. Sides was amazing to work with in the financial department. He made it easy when it might have otherwise not been. In the final event of purchasing the car it would have been nice to have recieved lunch or some sort of thanks for using Inskip as the dealership. I was there for 6 hours. This is why customer service was "good" not "great".

JRCOUTU

Oct 23, 2010

While we initially had no intention of getting a new BMW for my wife today, she was immediately taken by the styling and comfort of the one series coupe. The test drive closed the deal with the acceleration and precise handling. While I would not influence her decision since it would be her car, just the look on her face when we returned to the dealership, I knew she wanted this car. Jack McDevitt was extremely friendly and helpful through this entire process. He made it less stressful and in all, too easy. We can look back and say that getting this car was fun.If your thinking of getting a BMW, I would highly recommend Inskip BMW and encourage you to look for Jack.

soda10011

Oct 16, 2010

great experience overall. i visted the dealership 3 times before finally making a purchase. the first 2 visits were with junior and he was very patient, answered all questions and was very knowledgeable. Jack mcdevitt completed our final transaction on our third visit. he was very helfpul and easy to work with. He made the process very comfortable and pleasant.

aix225

Oct 15, 2010

I have had the opportunity to deal with Lauren several times when I brought the car in for warranty service. Lauren in particular has always been delightful, professional and efficient. Over the last 40 years of my experiences with car repairs shops and dealerships has been, to say the least, fair to poor. Now for the first time ever, I am overwhelmingly satisfied and happy with my car servicing appointments. All Inskip employees I have ever dealt with were always, always courteous, pleasant & professional. I have never encountered an unknowledgeable, incompentent or unpleasant employee. Lauren A. is always wonderful to deal with. She is compentent and efficient. She anticipates my needs or questions me to make sure she accommodates them. She gives a commitment for services to be,done and time it will be completed, and then meets those commitments. And during all interactions, on the phone and in person, she is great. Despite the fact that I had not seen her in over 4 months, she remembered my name as well as the last service my care came in for. Although I love my BMW and will definitely purchase another one in the future, I can say without reservation that I will purchase it at Inskip in Warwick, RI solely because of their professionalism and well above & beyond customer service. cheryl bancroft & pat hanratty

Joannesta

Oct 9, 2010

The overall experience at Inskip was positive. They have a large inventory of used cars which is why I chose this dealership. Lou Masello is very knowledgeable about BMWs. The experience however would have been more positive if our needs were listened to. I had my 4 year old with me and we ended up spending 5 hours at the dealership that day purchasing a vehicle. My spouse and I stated several times that we needed to take a break to get something to eat but we kept being told that all that was needed was to fill out this form and then do that which made it sound like the process would only take a few more minutes. I realize that this was probably done because there is a concern that we might leave and decide against the purchase but I did state this need for a break more than once. I suggested that I could sign something to make the purchase and the paperwork could be worked on during my brief absence. Thank goodness I brought snacks for the little one! I was also told to appear at 5 PM a few days later to pick up my car. I was told to appear at 5 PM so my new plates would be on the vehicle. When I got there, the vehicle had dealer plates. When I asked why Lou stated that he didnt know. If Id known that my plates wouldnt be there that day I would have gone to the dealership earlier which would have been better for me. I would be likely to do business with Inskip and Lou Masello again.

adegeorge1

Oct 2, 2010

BMW Inskip is simply the best dealership in the business. Jack McDevitt made my wife & I's buying experience what it is supposed to be "FUN". He made us feel comfortable and answered any question we had. We laughed and enjoyed the experience with no pressure. What buying a new car experience should be, enjoyable, and the pricing we received was outstanding!. Everyone in the dealership is friendly and always said hi with a smile. Bill made the finance part of the deal easy. Another easy going friendly guy who always had a smile on his face and made us laugh. The purchase experince did not end after we left with the cars. Jack said if we had any questions or needed any assitance to just call (which I did several times). I told Jack that I could never get the universal remote to connect the garage door opener on my other cars and Jack told me that if I had any trouble he would come to our house to help us connect it. I also recieved several e-mails from Jack asking if we liked the car's. I can't say enough on how satisfied our experince was and I also like to add that we went to look at new BMW's for my wife as her lease was coming to an end on her Audi A4 and we ended up leaving the dealership with TWO BMW's! A 328IX and a 335IX and we cannot be happier....If you are looking to purchase or lease a new vehicle make sure to go see Jack at Inskip BMW. It will be the best car purchasing experince you will ever have!!

Anand Salooja

Sep 20, 2010

We started looking for a used car and made a general inquiry over the telephone. The response was so good that we visited the dealership right away. We worked with Jack McDevitt from our phone call till the final deal. Jack is very knowledgeable, friendly and helping.

pfernie

Sep 20, 2010

Jack has given me yet another wonderful sales experience with Inskip; I have previously dealt with both Inskip Audi (new car sale) and Inskip Mercedes-Benz (service department). He took me through my options thoroughly and quickly, and made the final purchasing decision as painless as possible. He also did his best to accommodate me in keeping the purchase a surprise for my wife. I would certainly return to Inskip BMW, and hopefully work with Jack again, for any future BMW purchases I might be considering.

JanetM

Sep 16, 2010

I was looking for a new car and was unsure of what car to buy. When I went to Inskip BMW, I met with Ron Girard. Ron was very helpful and answered all of my questions. I felt that Ron tried to make sure that I was getting what I wanted and gave me a number of different financing options. I feel that he gave me a great price and I was very pleased with the whole experiance. I have worked with Ron in the past and have always had a great experiance and will continue to deal with him in the future. Shelby Mendez was very helpful with an explanation of the options with the car and making sure that I understood all aspects of the car.

villages297

Sep 15, 2010

Mr. McDevitt is extremely knowledgeable about his product, and explains the details in an easy to understand manner. He is polite, courteous, and very professional. He made the buying process an enjoyable event, and he is someone I would recommend to friends and family. I truly feel that he is honest and won't forget me once I have left the showroom, or at least I hope so.

Max1981

Sep 14, 2010

I recently purchased a new 550i from Jack McDevitt at Inskip Motors. Jack's knowledge, attention to details,was by far the best customer service I have every received from Inskip BMW Over the years I have purchased several BMW from Inskip again this was the best experience that I have every hadThanks again Jack for a great job

rich1967

Sep 14, 2010

Purchased my 4th and 5th BMW's from Inskip and have worked with Jack McDevitt on each purchase. Without question he is the most knowledgeable automobile salesperson I have ever worked with. Not only is his product knowledge unmatched but he always works his tail off to get to the price point I am comfortable with. I would highly recommend anyone looking to purchase a BMW to head to Inskip and ask for Jack, you won't be dissapointed.

vschuttert

Sep 13, 2010

I am a repeat customer at Inskip BMW and find the sales team to be highly professional, respectful of my needs, and willing to work hard to be responsive to my price points for purchasing and trading in my BMWs. Jack McDevitt was especially knowledgeable and did all that he possibly could to ensure the sale and my satisfaction with the deal. His wonderful personality, sharp wit, and product knowledge made purchasing a car enjoyable--something that is not easy to do typically!The overall experience was a 5+. I will be returning to Inskip many times if this experience continues to repeat itself!

sgonza22

Sep 2, 2010

Having dealt with verious dealerships over the years, I thought I had found a dealership for life. After being introduced to Jack, I knew he would always have my best interest at heart, listen to what it is that's important to me, and do everything he possibly could to find the right fit for me. I can happily say he did everything and then some for me which is why I am loving my new BMW. I look forward to finding the next carw ith you Jack!

jeowest

Aug 20, 2010

Stopped in to see their inventory of 650's and met Jack McDevitt--In a very short time he worked a deal and I purchased the car. I found him helpful and knowledgeable about the car and features. I would highly recommend Jack as a sales person to deal with on any car purchase.

bgwhite53

Aug 9, 2010

This was my second purchase from Jack and both times I was extremely happy. He is an asset to any business. I also had the pleasure of recommending a friend to Jack recently and she happily walked away with a brand new X3 and was totally satisfied with her experience at Inskip. We both traveled all the way from Provincetown at the tip of Cape Cod to do business at Inskip and it is well worth the trip. Especially if Jack is involved.

Bobby1013

Aug 6, 2010

I an one who equates spending time at a dealership to purchase a new vechicle with the same enthusiasm as going to the dentist. I was recently pleasantly surprised when buying a new BMW. The salesperson was extremely professional, pleasant, and very low pressure. She expressed an impressive knowledge of the product and understood and addressed my concerns and questions. I would sincerely recommend both she and her support staff without hesitation. The car is beautiful.. I'm happy.Bob Pacitti

Panerai188

Aug 6, 2010

Jack is not like your typical saleman, he actually made me feel like I was under no pressure to buy my car. Jack didn't call me day to day, he allowed me to make my own decision without being an annoyance. He made the experience a "WoW" one. Never had I been so happy about spending so much money on a car. Most encounters at dealerships are not pleasant and you wish never to go back to them again. I am acutally looking forward to my next purchase of a BMW.....that is as long as he is working there.

steveke

Aug 3, 2010

I just purchased a new Z4 from Inskip. My sales rep, Jack McDevitt ,was one of the best reps I have ever dealt with, and I have been buying cars for 40 years. The BMW has lots of new electronic gadgetry, and Jack was extremely knowlegeable about all the technical features of the car. This is very rare these days. Highly recommended.

tehrlich

Jul 31, 2010

This is my third experience purchasing a car from Inskip BMW, the first being when I helped my father-in-law purchase a 3 series from them in 2006, then when I purchased my first 3 series in 2007 and today, when I picked up my new 3 series. Every time I have worked with the dealership it has been a pleasure, especially this time. Jack McDevitt did a terrific job--he gave me what I thought was a great price on the new car and worked with me to help me find exactly the one that I wanted. After the car came in he worked hard to make sure everything was taken care of for me and ready when I went in to pick the car up. I was turning in my existing car on the same day and the dealership handled that perfectly so that the whole experience was seamless! Everyone at the dealership is friendly and courteous and seems to enjoy working there. I do not envision buying a BMW from anywhere else, and I cannot imagine purchasing another car besides a BMW. So good for Inskip!

vikram007

Jul 30, 2010

Excellent Sales Department. This is my third car from this dealership. I live in NJ and leased 3 cars from this dealership so that should say something. Dealer stands by their word and is also able to appraise trades over the phone is special situations. Thanks Inskip and Jack.

bparmentier

Jul 29, 2010

The sales team at Inskip was very polite and professional. They provided us with great finance options and we never felt like we were being pressured into a particular vehicle or contract. Strides were made to make sure we were comfortable during are visit and we were served refreshments and snacks...We really liked that... Unlike other dealerships we had visited, are experience at Inskip was great, We will definetily be back when its time to select are next vehicle.

Lockhart

Jul 20, 2010

10 years of superb service by the two 'Steves' as listed above. Can't forget to thank Tony who welcomed with a hug! Car going to Tucson on it's next adventure. Reliable, dependable especially for a woman who knows nothing about cars! Sorry you don't offer the personalized customer service follow up any more. This impersonal site is not in keeping with the personal care and service at Inskip. How hard is it to make a call to a customer; or email a customer follow up form...... I always welcomed the opportunity to compliment my 'car care team'. I now understand it's 'random'....please don't back off on what made you a success!Good Luck Guys....I'll miss you!Johanna Lockhart39 Grassland WayWesterly, RI

shellykamath

Jul 9, 2010

My visit to Inskip BMW for routine servicing in 2009 was BY FAR the WORST experience I have ever had at a car dealership. I was living in CT at the time but had purchased the car in RI and wanted to bring it in for an oil change on my day off. I made an appointment to wait while it was serviced. I waited 3 and a half hours before being told that my windshield wipers needed to be replaced and there would be a charge for that. I told them I would have to do it another day because I was late for another appointment. As I was driving back to CT that night, it started to rain and when I turned my wipers on, the driver's side one no longer apposed with the windshield and did not work. It was working perfectly before I brought the car in. Because I was busy working 80 hours a week, the dealership reluctantly agreed to pick up my car, fix the wiper, and give me a rental car for no charge in the interim. The rental car was an economy car, probably the cheapest car they could give me. I had 3/4 of a tank of gas in my own car (roughly $35) when they took it back to the dealership. When they returned the car to me 2 days later, I could barely make it to the nearest gas station because the tank was empty. On the next credit card statement I received I come to find out they had charged me more than $100 for the rental car which they had told me would be no charge. When I called the dealership to clear this up, the gentleman I talked to was beyond rude, said they would be crediting my credit card for the mistake, but did not seem the least bit apologetic for returning my car to me with no gas in it. When you buy a BMW, you expect to be taken care of to some extent. I drove a Honda for 10 year and had nothing but amazing service. I will never take my car back to this dealership again, and though the car itself is great, I would never recommend ANYONE get their car serviced at Inskip.

djvoda

Jun 30, 2010

My wife and I have gone through the excercise of buying cars more times than we would like to admit, however, Jack made this THE best experience we have ever had buying a car. We went to the dealership to look, not expecting to make a deal, but Jack provided us with options that worked. I would absolutely recommend Jack, and we will certainly be back to visit Jack again in the future.Dennis Voda - West Warwick

saraht39

Jun 29, 2010

Hi Jack,I wanted to thank you for your impeccable service you provided to my husband and me on the purchase of our new BMW yesterday. Being a frequent automobile purchaser I have had numerous experiences in the past 20 years but never had a more enjoyable, flawless experience then I had with you at Inskip.I will happily refer anyone to you, and Inskip in the future.Thank you very much!

ebonetti

May 15, 2010

My wife and I visited Inskip BMW as a potential customer...looking for a car, but not focused on making a purchase. We met Jack McDevitt, discussed the various options, i.e., new car purchase, new car lease, or certified pre-owned purchase. Jack's unassuming, no pressure approach, augmented by his focus on what was important to us in our vehicle search, culminated in not one, but two car purchases.Jack worked with his management team to put together two deals on certified pre-owned vehicles that fit our budget and provided us solid, well-maintained vehicles. We've purchased a number of vehicles - Honda, VW, Saab, Acura, and Volvo. The BMW certified pre-owned warranty gives us piece of mind, like we've not experienced to this point.Without reservation, we encourage you to consider purchasing through Inskip BMW if you are in the market for a luxury vehicle. Ask for Jack...he'll focus on understanding your needs, treat you with respect, and direct you toward a vehicle which will fit your needs. As I mentioned before, we were so pleased with the experience and value that we feel we recevieved, we returned with our daughter to purchase our second BMW two days after our first purchase.Ed Bonetti, Warwick, RI

rvandick

May 15, 2010

I had a great experience at Inskip BMW. My salesperson, Jack, new everything there was to know about the 335xi I was interested in and was a really big help. I didn't feel pressured to buy extra's and was very pleased over all. One of my primary concerns was getting the car quickly and Jack found the car at another dealer and picked it up himself so I would have it in time. Will definitely recommend them.

knightpicaso

May 1, 2010

My lease was coming to an end, the new 5 series 2011 was not out yet, so I decided to buy the car. I had to make frequent visit to get my questions answered, and Jack (the salesman) was not knowledgeable about making the transition. He is friendly when he talks to you, but never deliver on his promises. It is been already over 2 months since I bought the car, multiple calls, and STILL haven't received my registration papers. I am very frustrated , and disappointed by the whole experience. I will never go back to INSKIP BMW again. They lost me forever.

tburgess

Mar 20, 2010

These guys are great. Their attention to detail and customer service etiquette is top notch. On top of that we got a great deal on a two car purchase of a 335i x-drive and X5 M. If you are considering the purchase of a new (or used) Bimmer then you need to stop by Inskip BMW and speak with Jason, Jack and Bill. Tell them the Tom and Monique say hi :)

BobS-RI

Feb 22, 2010

My lease was coming up on my 335i and I was looking to order a 135i M-sport. I called Newport BMW where I had leased the last car and they were unwilling to negotiate pricing much for an ordered car. They also seemed uninterested in helping me through the process...so. I called Inskip and spoke to Jack and he immediately said no problem to my offer, just come in and we will wrap it up. Jack was a pleasure to deal with and not like so many other car salesman I have dealt with in the past. He was extremely helpful and always took my calls throughout the long wait for the car. I just received the car last week...everything exactly as ordered and the delivery process was easy and painless. I highly recommend Jack McDevitt and Inskip BMW.

atom2385

Feb 12, 2010

Went to dealership looking for new BMW, left with a great car feeling very satisfied. Salesman Rick Dumont was very courteous and easy to get in touch with throughout entire purchase process. I feel like I was given fair value for my trade-in and got a great deal on my new car. Would recommend Inskip BMW and Rick Dumont to anyone!

atom2385

Feb 11, 2010

My experience in purchasing a used BMW was very easy and Rick Dumont was an excellent salesman. He was able to answer my questions about my options and was easy to work with throughout the entire process. Very happy with my vehicle and the treatment I received from Rick Dumont. Would recommend him to anyone interested in purchasing a BMW.

timdwyer

Feb 8, 2010

Jack McDevitt is an extremely knowledgable sales person who is a pleasure to work with. We have purchased 4 new BMW's from Inskip in the last two years and have looked forward to returning to the dealership. The staff at Inskip have made our experience comfortable and stress free. Phil Driscoll and Jason Choquette of the management team are approachable and more than willing to work through any issues that may arise. Always with a more than satisfactory result for us.Our service advisor, Lauren Avedisian has an amazingly cheery personality at the crack of dawn when we drop our cars off for service. She is always mindful of our time and gets us in and out without any hassle. Overall I would and have reccommended Inskip and Jack McDevitt to anyone we know looking for outstanding sales and service.

edmiccolis

Jan 29, 2010

Steven is a great service rep.... he knows his stuff and is incredibly personable and helpful!!! He goes out of his way to satisfy you....He's a credit to the BMW dealership he works for....great attitude and very knowledgeable about his product....an asset to his company....thanks!

Paul J. Salesi

Jan 16, 2010

The attention to detail and professionalism I receive from Steve Decristofaro, my BMW service advisor for the past nine years, has been no less than outstanding. My home is less than 15 minutes from BMW of Newport yet I choose to drive the 45 minutes to Inskip because of the quality of service my 335XI and I receive from Steve and the service department team. Steve is the primary reason why I continue to do business with Inskip. Paul J. Salesi

yyknup

Jan 16, 2010

I have purchased at least 5 Bmw's from Inskip and always comparison shop at BMW of Newport and BMW of Hyannis. Inskip continues to give me the very best deals and I am a very difficult sale. My last three were purchased from Mark Mulaska,now the Business Manager, and I continue to seek him out. He very much appreciates and wants to maintain my business and knows he will loose it if the price, the service, and the way I am treated is not of the highest caliber. As an example, I bought the first 328 convertible coming into Inskip in 2007. Problem with a rattle that couldn't be fixed. One year later they gave me a brand new car,a 2008 model, charged me nothing, and even paid the taxes to register it. Don't know of another dealership that would do that for a customer.As far as service, Lauren Avedisian is my service consultant and I can not say enough great things about her. She is honest, intelligent, very knowledgeable, and knows how to do all of the things necessary to satisfy her clients. She is one of the major reasons why I just cancelled an order for a 2010 Jaguar XF(thought a change would be nice) and went back to see Mark to order a 2011 5 Series.From my perspective, great people like Mark and Lauren who are very professional and very personable, great prices, and great service are a combination that works for me!

rfb1219

Jan 14, 2010

We purchased our new car through Neal O'Connor. He was awesome. He knew every detail about the car and made sure that everything we wanted was available. When the car arrived Neal called immediately. He went through the car to make sure we knew the new IDrive and GPS system and Sirrus Radio. I would recommend purchasing a car with Neal. The manager's were all so nice as well.

sjortleb

Jan 14, 2010

Jack was a big help, he knew the cars and was willing to go the extra mile to get the job done, he is the reason I bought the car from Inskip. Inskip is hard to buy from; they look for the lowest number on the trade and are very difficult to work with on negotiation. Inskip has a bad reputation when it comes to buying cars, it is a function of their sales managment not the sales reps. Inskip needs to realize they don't take margin rate to the bank, if they would work more on negotiation they would sell more cars and thus generate more profit. I know of 5 people that bought cars from Norwood/Norwell because Inskip tried to undercut the trade or was asking sticker. These same three people have bought a total of 5 BMWs over the last 3 years from Inskip competition.

April Bergin

Jan 13, 2010

Both the Sales and Service Departments have been phenomenal! Jack is a great salesman who gave me a very good price on my new 335i that I picked up in SC after my day of 'driving school'. Jack is very friendly, helpful, and honest.Steve Bettey is the best service manager I have ever dealt with! Very professional, detailed, and goes above and beyond when servicing my car. I will definitely shop at Inskip BMW in Warwick again... when I'm ready for my M3.

dmekawi

Jan 13, 2010

My husband and I have been an Inskip BMW customer for 5 years now and we have had nothing but great things to say about the friendliness and professionalism of the Inskip team, Ralph was great to deal with, very knowledgeable and courteous and understood our needs. We just purchased a certified pre-owned 530 and we love it!! Were making sure to tell all our family and friends to go see Ralph and Lauren for sales and service. Thanks,DM

Jeffrey RI

Jan 13, 2010

I was very impressed with the service provided by Inskip. Jack has been extremely knowledgeable and accomodating. The major reason I purchased my present BMW is because of the very satisfactory experience and service that I had with Jack. Having this type of relationship I will undoubtedly will purchase another BMW in around 4 or 5 years.

Leah Hartman

Oct 26, 2009

Jack knew his automobile line. He answered our questions thoroughly and efficiently. He knew the soft ware to search for a new vehicle for us, locating one quickly. Further, he "cut to the chase" with the offer terms. We would follow this sales person to other dealers.Leah Hartmanpurchaser on 10.24.09

pukesh

Jan 24, 2009

Bunch of bozos, their prices are insane and the best they offer is to sell the car at sticker prices. They will try to steal your trade in so stay as away from them as possible. Also the whole space stinks and I heard from friends that the service totally sucks.

metcons

Sep 15, 2004

The sales dept really sucks. It's not only BMW, but it's Inskip's sales staff as a whole. They are not fair in offering a fair trade-in value or selling you a car. I went in there to buy one X5 and one 530. What they offered me for a trade in was insulting and then they further insulted me by trying to sell me both cars over retail. I even went to Lexus and the same thing happen. My suggestion is that you go out of RI to buy your next BMW or Lexus.

mike02906

Aug 23, 2004

I've only gotten warranty service so far, so I haven't spent a dime (other than in parts for some optional things) out of my own pocket thus far. For the warranty service I've had, the work was good to very good. Each time I've come in without an appointment and got helped in an hour or two. I did recently bring in an out-of-warrantee 2000 3-series sedan for an estimate, and I got the estimate, but they also lubed my window regulators for free, which stopped a squeaking sound the windows were making whenever I drove over uneven pavement. Thanks! The estimate was overkill I think--entire control arms recommended for an obviously bad ball joint--but I didn't go into the service dept. with any misconceptions. The cost of opertaing an empire like Inskip must be astronomical, and let's face it, service departments are in the business of selling service, so I don't fault them for trying. I'm just going to get the ball joint done at an independent certified BMW mechanic for a fraction of the cost of two control arms. But I will use Inskip again.

buffalobil

May 31, 2004

I bought my 2002 355i from another dealer. While in RI, my turn signal failed. One of Inskip's SAs, Steve Bette, could not have been friendlier, more professional and thorough. All of my follow-up services and inspections were with Steve. My car was always repaired correctly and delievered on time.<br><br>While at Inskip, I saw a CPO 330ci. Manny(big Manny) was very helpful, knowledgeable and parient with me. I never felt pressured. Although the price was higher than some of the internet bargain, Steve's great service (although I bought the car elsewhere) convinced me to purchase from Inskip.

edsmax

Sep 9, 2003

I went there to look at a 330 they had on the lot. It always seemed to me that their advertised prices are VERY high. Well, sure enough I went in there and they wanted 32,500 for the car (it was preowned) which was steep at the time compared to market price. Thet were only right down the street so I wanted to make it happen..my salesman Jason was REALLY good. he was was informative about the car and he gave me a great presentation. He was very interested in selling me the car yet he was laid back and not pushy. Their sales manager leave a lot to be desired. They would barely move on the price. They went down a whooping $500 and proceeded to insult me even more by giving me a horrible amount on my trade--less that kelly blue book. They claimed that they had invested alot of money in the car and that it was certified...please. If they had gone down just a little bit more (around 30.5 or 31k) I would have bought the car...so, I walked. I finally bought the SAME exact car from a private party with less miles for $27k AND I sold my old car on my own and made 1k more than if I traded it into Inskip. I never experienced their service so I cannot say anything, although even the salesman admitted they have ad trouble with ALOT of their service advisors and that if I bought the car through him, he would tell me which one to go through...how sad. <br>Whats even worse is that they will not negotiate their prices with other people I know. Just stay away if you can...drive a bit further to purchase your new BMW.

RosPower

Jun 30, 2003

Just purchased an M3 on 6/12/03. Contacted sales through the internet. Received a quick response and great follow up from the sales staff. Sales manager went out of his way to find the exact car of my specification. Had one issue with a windshield washer sensor, just stopped by to make an appointment and they took the car right in and repaired within 25 min. Another issue with chrome on the front grille. Again, just stopped by the dealership to inquire about warranty coverage and they took the car right in, replaced the grille and it was completed within 30 min. <br><br>Service above and beyond and great attention to customer satisfaction.

jansen

Jun 29, 2003

I tired to buy both my 98 Z3 and new Z4 from Inskip because they<br>are local to me. The sales team was rude and arrogant in 98 so I puchased elsewhere. When returning in 2003 I was asked by Sales manager why I did not buy at Inskip in 98 and explained. I was assured better treatment this time around. Well, I was pretty much<br>" blown off " as a buyer and was never called with purchase quote.<br>They just have a bad attitude. Several of my friends have recieved the<br>same treatment at Inskip. The service department is even worst.<br>They lost both sales from me. I will NOT try for a third.