Used Cars for Sale at BMW of Watertown in Waterbury, CT

Chris

Nov 11, 2016

The best BMW dealership and employees I have dealt with. They far exceeded my expectations. I would recommend them to anyone who needs sales, service or parts.

DAWN.KRISAVAGE

Nov 11, 2016

As always very pleased with professionalism of entire staff. I was told service would take approximately 90 minutes. I was driving out with service complete and a freshly washed vehicle in just under that time. My salesman Dennis Smith made sure I was in and out in time for my next appointment..

HUGH

Nov 11, 2016

This was a warranty replacement of the radio. Service was quick and the people were friendly. They even invited me back for a complementary car wash because it was raining that day.

Repeat customer

Nov 11, 2016

Everyone at BMW of Watertown is a credit to the dealership - attentive - cordial - efficient - friendly. They all make you feel important! I would (and have) recommend BMW of Watertown to friends and clients looking for a quality experience.

rlehman

Nov 11, 2016

Very professional and courteous. Excellent explanation of repair by Rich DAngelo as well as timely service updates.The repair extended over the weekend and a loaner was provided for the entire time of service. This was not only convenient, but enabled me the opportunity to experience the latest BMW model.

naveen_x

Nov 10, 2016

Be it the loan eligibility, be it the pricing or be it the quality... Every impossible was made possible. Thanks a ton to Dennis & Charles

Frank

Nov 9, 2016

Always calls back , works with me really well. Ownimg a few BMWs he gets me the best service and price than other dealers in the area.

Melissa Stemmer Evanosky

Nov 8, 2016

Eric is great-honest, friendly, kept in contact throughtou the day with my service progress. Definitely recommend him as a service rep to other BMW owners I know, and I know quite a fee

MUNYDESK

Nov 8, 2016

Excellent I would recommend to a friend. I don't know why they force you to use 25 words when I already said what I had to say!!!!

borgesaugie

Nov 7, 2016

Best BMW service center around. Rick was very helpful! Wouldn't trust anyone else with my BMW. Service is always great never disappointed. Thank you !

LARRYPALIN

Nov 7, 2016

The service did eventually repair all issues with my car as they were identified.I assume i am ok for awqhile now but i will go back for service.

TImT7356

Nov 7, 2016

Can't say enough good thinks about my experience purchasing my first BMW at BMW of Watertown. Geoff was outstanding answering all my questions during the purchasing process. Charlie and Joe made sure I knew everything about the car and all options before I drove off at delivery. Also they assured me if I have any questions about anything with the vehicle to call or come in and they will answer them. They do a outstanding job great purchasing experience.

NuBimmer2016

Nov 6, 2016

This dealership provides high quality customer service and very professional during the course of car buying experience. Charlie and Jeff were great and made our first BMW ownership memorable. Joe provided the details on the mechanics of the car and helped me to get settled with gadgets and other technology. Well done!!

PFLONGO

Nov 4, 2016

Best BMW service center around. Walter Rick Elisabeth and eric are very helpful! Wouldn't trust anyone else with my m3.. Thank you ! Nobody else could fix the problem but they went above and beyond

carlalarocque

Nov 3, 2016

Great experience from the beginning to day of picking up our new BMW. The process was very quick and easy. Dennis Smith in sales was great from start to finish he provided us with what we were looking for without any issues. He was prompt, professional, and courteous. Charles Tuscano was a pleasure to deal with too.

jadrummer

Nov 3, 2016

Considering what kind of and the cost to maintain it, I found it to be reasonable Vey helpful and professional and would be back for farther work when needed

JSTiles705

Nov 3, 2016

Probably the only service center I do not dread going to. Always friendly and very helpful. Elizabeth is a real pleasure to deal with, goes out of her way!

kdunphy213

Nov 3, 2016

Called about the engine light. told not to worry unless it starts flashing. Liz LaFond was terrific. She got me in for an early appoint at 7:30. and a shuttle. In work earlier than usual. Driver was profesional and courteous. Forgot his name but he was new to the area, came from BMW Bridgeport. Car was ready and washed by end of day. Both items fixed to satisfaction and both we covered under warranty. Liz followed up the next day or so. Great experience.

MOEVETTE.ML

Nov 3, 2016

Picked up vehicle and was dirty inside and out. Supposedly had leaks fixed, leaks even more now. Said that they fixed other leak that they saw when fixing. Used to leak a drop or two once in awhile, now leaks puddles 1x2 feet in diameter. NOT happy.

MSBLANCO

Nov 3, 2016

Great experience with the entire team from greeting thru service. Excellent communication throughout the entire process. Liz Lafond was extremely helpful and made sure everything was handled to my satisfaction. I would recommend this team to anyone in the area

yshahar

Nov 3, 2016

The service was done in a timely manner. The car was cleaned and ready when I arrived to pick it up.The service tech identified other items that needed attention.

WendyandJerry

Oct 30, 2016

Every aspect of new car purchase was perfect. Dennis Smith was excellent to work with. Great instruction on new car by Joe. I'm sure that Customer Service will be a good experience as well. Definitely will recommend this dealer to friends and family.

shhs1976

Oct 26, 2016

Hoffman has done a great job since taking over this dealership. The staff could not be more friendly and accommodating. Dennis Smith was excellent to work with. From the time we sat down and started to talk about what we wanted we knew that this was going to be a great experience. I can buy the same car anywhere so the thing that makes a difference is the service to the customer. Hoffman, Dennis Smith, Chales Tuscano and Joe Durante made me know that I made the right choice fir this purchase. I can't remember the name of the car detailer but he has a true passion for making sure the car was absolutely perfect, and it was. Thanks to all and I highly recommend them to anyone.

Anna

Oct 14, 2016

When we first went to the dealership we were there just to get my 535i xDrive appraised but we were also in the market for a new car, specifically the X5. Charles gave us a VERY REASONABLE price for the 535i. Fortunately we sold it on our own. Dennis sent us an e-mail thanking us for coming in. When I was finally ready to go over all the options he sat down with me and took his time building the car with me online. When it was time to send the car into production he called me to go over a few more details. It's very nice that he wants to make sure each "little" detail is to the customer's preference. I picked up the car this morning and Joe Durante sat with me for about half an hour for which I am SO GLAD that he did. This car is all I hoped it would be and more! I am EXTREMELY HAPPY with it!

Mitch

Oct 7, 2016

Dennis and Charles understand that many of their customers are time sensitive and certainly respected my limited availability. Dennis and Charles were a pleasure to deal. The were attentive to my questions be it through email, text, phone or in person resulting in me driving away in a new X1 quickly and efficiently as a very happy customer.

Fran

Oct 3, 2016

From the moment we walked in the door till the day we left with our new 328 xi - it could not have been any better!! Dennis and Charlie were honest and made the buying experience painless and quick! It was an absolute pleasure dealing with them - quite unlike any other dealerships we have visited! Joe Durante, the "BMW Genius" gave us a thorough lesson on how/what/where - great job, he is personable, patient and very knowledgeable - he really is a Genius - knows his stuff! We definitely made the right purchase choice with BMW of Watertown!

Miche353

Sep 24, 2016

Well started with Geoff, very nice gentleman and finished up with Dennis to purchase my vehicle. They both were outstanding! I loved the fact they were so personable made you feel so comfortable. Dennis gave me a follow up call to congratulate me and wished me enjoyment with my purchase. The best service so far and I owned 5 BMW.

Benmoz

Sep 17, 2016

I gave this dealership an excellent rating because the buying experience was very straightforward and pleasant. Dennis Smith gave my wife and I a good overview of the different options available in each of the different BMW X5 vehicles they had on the lot. I feel that we made an informed decision to purchase and after we did, Dennis Smith walked us through all of the technology in the vehicle, which was helpful and made driving a BMW easier. When it came to financing, the setup process was quick and efficient. Thank you

BMW Family3

Sep 4, 2016

My husband and daughter both purchased their BMWs from Dennis Smith. So, when it was my time for a new vehicle, there was no question where I would go! Dennis is a familiar name in our household. His knowledge of various models, options and BMW's technology is excellent. He also comes across as a genuine individual who wants you to enjoy the experience of being a BMW owner. Within 3 days of my car delivery, he has followed up via email and phone in regards to my satisfaction. All this makes him a top notch client advisor! In addition, Charlie Tuscano made the financing an easy process.

Richpal

Aug 26, 2016

So it's Friday morning getting ready to go to work and my old BMW decides it's going to have a sick day who else can you call at that time and get the professional advice and work only at BMW of water town thanks to Walter Modeen and John Ramos I was back to work in no time at an honest price save money time and effort go see these guys

APRN35

Aug 25, 2016

We had a great experience working with John. We were out of state and he was great at explaining everything and giving us options. Overall, great experience and my car is running great, again!

Heidih

Aug 25, 2016

This was my second time at this service department and for the second time, they did an excellent job!! We had the BMW entertainment system installed and although it is more pricey than aftermarket ones, the quality is better and worth it. I was thrilled to find out that it remembers where the DVD left off even after turning the vehicle off. They will also still run with the engine off. Great job and awesome system!

MUNKENHEAD

Aug 24, 2016

Absolutely the BEST!!! BMW WaterTown is AMAZING!!!! Walter Modeen, Eric in Service, Rich in Service, actually all the TEAM Members at BMW Watertown the BEST Service!!! This is my Third BMW!!! I am new to Watertown BMW!! I Go to BMW Watertown to have Walter Modeen, and his awesome TEAM take care of my BMW!! I am truly thank ful and grateful for his wonderful TEAM!!! I have recommended BMW Watertown to my Family and Friends!!! OUTSTANDING!!! Truly the BEST!!! Thank YOU BMW Watertown!!! Absolutely PHabulous!!! Donny Frost doing an excellent job at WaterTown BMW!! GREAT TEAM Donny!!! Thank YOU!!

jmagee

Aug 23, 2016

The service people at BMW Watertown are proactive and know what they are doing. They are efficient and extremely interested in providing thorough service. They care about what they are doing.

molarman76

Aug 23, 2016

Great and knowledgeable service. I was in and out in less than an hr. as promised by Elizabeth for my cars initial service.. Comfortable waiting area.

richjacovich

Aug 23, 2016

They fully took control of fixing the car at no cost. Within 4 days i was back in my car and was covered under waranty of vehicle!

RICMAR_MARISE

Aug 23, 2016

Was able to get a service appointment within 48 hours. Left my house without reading glasses, and was given a ride to the store to purchase some so that I could get my work done.

williamscady

Aug 23, 2016

Very difficult to reach service dept by phone - multiple Hoffman call forwards - at least four times. Poor integration.Work was done in a timely manner. Car was washed and very presentable.

Kathlene C

Aug 22, 2016

Thank you to Chris Kapp and Charles Tuscano for making the purchase of my X4 so streamlined. They both provided me with excellent service, professionalism and knowledge.

ple

Aug 19, 2016

Ten years ago, when we had purchased our X5, we had decided to go with a different dealership due to the lack of professionalism from the Watertown dealership at the time. Recently, when we were ready to upgrade, we decided to visit BMW of Watertown again and were pleasantly surprised to hear that the dealership was now under new management. Donny Frost assured us that our experience would be different and he was RIGHT! Dennis Smith took the time to help us figure out what model would meet our needs the best. He was very professional, friendly, respectful of our time and very patient. Dennis and Charlie Tuscano made the process move along quickly and efficiently! They certainly made our experience memorable. We are loving our new X5! Thank you!

PistolPete708

Aug 16, 2016

I came to my oil change appointment 45 minutes late on a Friday afternoon and Elizabeth and the service team squeezed me in at the end of a long hot week. I was treated quickly and professionally. Elizabeth gets an A+++ for her customer skills and making my wait comfortable and enjoyable. Cant wait for my next service. Thanks Hoffman...you guys are great!!!

Scout1932

Aug 12, 2016

I looked at many vehicles before purchasing my BMW. One of the reasons was the absolute professionalism of Geoff. He knew what I was looking for and answered all my questions while being the consummate professional and gentleman.

JR121

Aug 10, 2016

Dennis Smith was professional and friendly to deal with.He explained everything clearly and called the next day to follow-up. I will be comfortable dealing with BMW of Watertown.

Rbdimartino

Aug 8, 2016

I had an emergency problem with my X5 Hood not releasing. I walked into the service department and John set me up with a new BMW loaner AND fixed the hood problem in the same day. Can't say enough about how great the customer service was. I highly recommend this dealership.Rob DiMartino - 5 time BMW owner.

Ray_Bucknam

Aug 1, 2016

We met Dennis while visiting BMW of Watertown. Dennis did an exceptional job of listening to our needs then helped us find a great car at a great price. Not once during our visit did he try to push us into a price range that was not comfortable for us. He took the time to understand our intentions and wasted no time getting us into a car that we really like. I'd recommend Dennis to anyone new to the higher end market, because he will give you all the time you need to make an informed choice. Upon delivery of our car, Dennis again stayed with us until he was sure we understood everything there was to know about our new car.Thanks Dennis!Ray BucknamP.S. The whole team at BMW of Watertown was friendly and courteous and helpful regardless of whether they were our direct contact or not.

Joe Rebot

Jul 21, 2016

Elizabeth Lafond Service Advisor was great. She helped me with a tune up and inspection of my BMW M6. She is top notch and a great person to deal with, please see her for your service needs at the dealership! 5 stars, great job!

Flymorerc

Jul 20, 2016

Had previously ordered interior part for replacement. Part came in, they called and sceduled me for a time convienient for me. I arrived for the appointment, part got installed in the time frame they quoted me. Car was returned much cleaner ( itvwas pretty dusty on the out side ) then when I drove in.Thanks.

cdp00swim

Jul 17, 2016

Easy check in when I got there. I was told which alerts were on in my car for servicing besides ones I knew about. I knew price before and the wait was not long. Excellent job as always! Very knowledgable and friendly people. Love going there!

JEKIEL3

Jul 16, 2016

My appointment for service at BMW of Watertown was a very positive experience. The service advisors that I worked with were courteous, knowledgeable and respectful of my time. John Ramos when above and beyond, he is genuinely eager to help. My car was serviced to my satisfaction, there were no surprises with price and service was completed on time. I would recommend this dealer.

wizarrd

Jul 16, 2016

Great costumer services and very professional. This was my first time and is not going to be the last one. I will recommend to all my friends.

RICH8

Jul 15, 2016

It is exciting when you call, you get a real person who is actually sitting at the dealership! Both Richard who set the appointment & John who took care of me were great as well as the young man who got my loaner and then returned me my car cleaned & vacuumed too!

richkreuzer

Jul 15, 2016

Service was spot on. John did a great job explaining what needed to be done. Courtesy car was perfect and it gave me time to do what I needed to do

VANJA

Jul 15, 2016

Service was easy to schedule,they kept me updated with everything what needed to be done. Very friendly staff. Professional and helpful. Car was ready on time,was washed inside and out. I'm very happy with service they provide.

GEHX12

Jul 12, 2016

Service consultant was very good and spent the time to discuss the repair and what some of the pros & cons were at this point regarding replacing the other coils (non of which are malfunctioning at this time). It enabled me to make an informed decision about the repair, which I appreciated. And John has a great personality and sense of humor, which I also give him high marks for.

crescentmoon16

Jul 9, 2016

The red circle with exclamation mark came on in my car and I scheduled a service appointment ASAP as I was going to drive to Quebec City a few days later. The service representative I worked with was John Ramos. This was the second time I worked with John. John is a professional, cordial and knowledgeable service representative. The issue at hand was resolved, but I don't believe my oil was topped off. On my drive back to CT from Quebec City, Canada, the low oil light went on, and according to the rectangle that shows oil level, I was down to the last quarter. This was unnerving to say the least, as my vehicle had been in for service one week prior. I stopped, purchased 1 quart of the recommended oil and topped it off. It is 462 miles to Quebec City, Canada and the low oil light went on during the return drive just before we got to the U.S. border. This ought not have happened. I contacted the service department for assistance with the issue and spoke to Richard. He told me that the oil had been topped off when it was in for service on June 21, 2016. However, I do not see that it was on the paperwork I have.If getting my car serviced at a BMW service center, the car ought to be extremely well taken care of for safety purposes.

edgar65

Jul 8, 2016

I traded a BMW 428i for an X4. The sales man Dennis Smith was very professional, honest, courteous, and had patience. I feel I made a great deal and I definitely recommend this dealer 100%. Totally trustworthy, great experience.Sincerely,Edgar Lopez

HADEN.HAMILTON

Jul 7, 2016

I am from Myrtle Beach, SC and had an issue with my 2013 M-5 while visiting Lime Rock Park. I had a fantastic experience with your dealership. John Ramos greeted me and took charge. The technician came out and explained to me what was going on and how he corrected the situation Within an hour I was on my way. The next Monday we drove back to Myrtle Beach. Thank you for a great experience.. If I lived in your area I would purchase my next car from you. A salesman came out and offered to assist me.. Best service I have ever experienced. Thank you!Brenda and Haden Hamilton

hill3rd

Jul 7, 2016

BMW of Watertowm installed a trailer hitch and electronics on my 2013 X3. All work done was excellent and on time. I would recommend BMW of Watetown to a friend!

jandybeal

Jul 7, 2016

My CPO warranty was nearing expiration on my 2010 X3, and following less than satisfactory treatment from the previous owner's service department, service advisor John Ramos told me to bring in the vehicle for a complimentary inspection (which I considered an act of good-will). At that time he also addressed another concern of mine that I'd had since purchasing the car, related to what I felt was less than optimal shifting behavior. Again, since diagnostics had nothing unusual to report, the previous service advisor had simply dismissed my concern as nothing out of the ordinary.After having completed the inspection and road test with nothing suspect to report, John did not simply hand me the keys and send me packing, as was the case with the prior dealership. He offered to put my mind at ease about potential transmission issues (as much as could be done) by providing me with the further option of performing a physical inspection of the transmission along with, fluid level, and any signs of fluid discoloration or burning. Though this entailed a moderate fee, I felt it was worthwhile. Again, it was reported to me that all appeared as it should, at which point John offered to me a reprogramming of the transmission as a potential fix to what I experienced. I accepted, and though this typically would have entailed an additional fee, it was performed without charge. Ultimately, I feel the reprogramming has made a satisfactory change in the shifting, providing the smooth, and predictable shifting I have come to expect from a BMW. So kudos to John Ramos and team for 1) listening 2) being proactive and responsive to my concerns 3) taking the time to be sure that I have departed a satisfied customer! Thanks!!

razers

Jul 7, 2016

Great people to deal with , very respectful.I would definitely recommend people that are interested to by new or pre owned BMW there . All the guys there are great.

WALTGOLEM

Jul 7, 2016

The service was handled with excellence, was professional and overall very helpful! I come away trusting this department is giving me sound advice and honestly repairing my vichical as what is only needed!

Spettilms

Jul 5, 2016

Our experience at BMW of Watertown CT was very positive. The purchase of our new GT 3 series was quick and easy. Kris was very through and polite. He was very nice to deal with. Overall great experience. We would certainly purchase another BMW at Hoffman BMW.

EddieM

Jun 29, 2016

Chris Kapp helped me find my vehicle. Was extremely patient and completey honesty during the entire process. Never felt any pressure to make a decision on the spot. Finance manager Charles was amazing to work with as well. Both these guys worked together to make the car buying experience painless! Would definitely recommend these guys!

jbs

Jun 29, 2016

Having a couple of highly unprofessional experiences with the former management at BMW of Watertown [and, like many others, as I have found out, walked the well-worn, one-way trail across the street to Valenti Audi], the first thing I did when visiting the newly-Hoffman-owned BMW of Watertown was to sit down with Donny Frost, the new Sales Manager. We had a very pleasant and satisfactory conversation, and was assured that my experience this time would be entirely different, and was handed me over to the extremely capable Dennis Smith.Getting a new 7 Series, equipped to my liking, with Mr. Smith's very insightful assistance, was perhaps the smoothest & easiest car buying experience I can recall and I have been a 7 Series owner since the early 80's. I had the one very helpful session with Mr. Smith, a couple of emails and brief phone conversations, and came back to the dealership several weeks later [fresh off a "Red Eye" flight from LAX] to pick up the car. I sat down with the jocular Charles Tuscano to cover the financial details, had a very helpful [and necessary] training session to the new model's "bells & whistles" from Joe Durante [their "BMW Genius"], and was on my way home.To date, I can easily say that my experience with the "new" BMW of Watertown was 110% positive. Extremely professional. And most accommodating...

JCBUNOVSKY

Jun 29, 2016

I just purchased my second BMW from Geoff at BMW of Watertown and I couldn't be happier. Geoff was extremely professional throughout the whole process and helped me get the exact car I wanted in a short period of time. This dealership offers top notch customer service from its salespeople and service department. Once again, I'm a very happy customer!

CDRBMW 1X Fan

Jun 27, 2016

From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked with another dealer in the past! Brad is the kind of guy you just trust and that's hard in car sales!! Brad got me the car I wanted for less money with more options! Is that possible, yes it is!! This is real!! BMW Hoffman has made it affordable for you!!

JulieToc245

Jun 27, 2016

I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I originally purchased my car, I was pleasantly surprised by the staffing changes the new owners have made. My salesman Chris was more of an assistant than a salesperson. He helped me with everything and even had Al come to my job to assist with paperwork. His other colleague Dennis was a great help as well when I came in and Chris wasn't available. If you are looking for exceptional service, I highly recommend this BMW dealership.

POZZZ

Jun 25, 2016

Eric took great care in the details. Kept in touch with me throughout the day.

Flymorerc

Jun 23, 2016

When in to fix a major problem - a defunct air bag module. Well, it's 11 years old, so guess something ought to break. Well, Eric rose to the need, got my replacement module ordered, squeeze me in for the replacement as soon as part arrived (in two days), and I was back on the road enjoying my X3.

SJKENDALL

Jun 23, 2016

I have been taking my cars here for years because of the efficiency and convenience of BMW in Watertown. The service took a little longer than expected, but that has never happened before. I was apprised of all additional costs and timing of service.

gautam_m

Jun 22, 2016

Rich, Erik and John do a great job of manning the service department. Special thanks for John Ramos who always does such a fantastic job of communicating and being so service oriented. Under the previous owner, I had to wait weeks for service loaner. Under the Hoffman ownership the story has changed completely - minimal wait times and overall a very promising value proposition.

JUSTIN.GOLDEN

Jun 22, 2016

Service was professionally done, convenient and on-time. Very pleased. Would recommend this dealership. Saturday service hours are a great asset. Parts department was helpful.

tomv36

Jun 22, 2016

My 535 Xi was pulling to the right and was not corrected by a wheel alignment at Town Fair Tires. Town Fair told me that new struts were needed. I took the car to Watertown BMW and worked with Walter, the Service Manager. He suggested an alternative to new struts which was considerably less expensive that solved my problem. In the future I'll go to Watertown first.

muttickatsbcglobal.net

Jun 21, 2016

The issue I had was the brake pedal being soft in falling to the floor I was assured that this was the way the vehicle was designed to function also reassured by Walter manager of the service department

XKOLIANI

Jun 21, 2016

I had an excellent experience and would recommend the dealership. The service individual and parts manger provided excellent service. They got me in and out quickly.

jeffehrl

Jun 20, 2016

Worked with Rich D'Angelo at BMW of Watertown. My car was brought in for 45,000 mile maintenance. Rich took the time to go over all of the service and services that would be performed and gave me the opportunity for any questions. Loaner car was provided and he actually took the time to walk me to the car instead of just handing me the keys and send me out to look for the car.

jeffkil101

Jun 20, 2016

All was just fine. Eric was very accommodating. Apparently there was an error made on my oil pan for a standard oil change and the bolt was stripped which lead me to a loaner for 2 days. Eric was great, he called me each day to give me the update on the repair of my car. The work was done and my car was detailed and I only had to travel back and forth 45 minutes 3 times to have my car's oil changed. The dealership never offered once to exchange my car by having it picked up or dropped off. The first time I traveled, I dropped off my car and was given a shuttle car an X3. Because my car was to take 3 - 5 days to have the oil pan replaced, I was told I needed to return the X3. So once again I had to drive 45 minutes each way to return the X3 and then was given an X1 as my replacement car. Once my car was finished, I had to drive back to the dealership 45 minutes each way and pick up my car. The car is working fine and I'm happy it is back. Eric was very nice during this time. I heard nothing from the Service manager. But, that's just fine.

JEPRES

Jun 20, 2016

I had a problem with a valve stem on the rear passenger side of my 750. Called service to see if they could possibly look at it and try to fix/replace it. Eric told me come on in and they would take a look at it...couldn't promise they could repair it, not knowing exactly what was wrong, and not knowing if they would have to order a new part. When I arrived, they found that I had a cracked tire valve stem. Fortunately, they had the necessary part, and the problem was solved!

JT

Jun 20, 2016

Had a DSC fault on a 2007 Z4 with only 41k miles. This is a known problem with this model/year. The fix was performed fairly promptly, and they gave me a loaner while the parts were shipped. But when a well-maintained, low-mileage car with a book value of about $12k needs $3500 worth of repairs, it does tend to make one think twice about purchasing another BMW. They gave me a small break on the cost, but BMW should really be picking up more of this expense.

mjrichilson

Jun 20, 2016

Very pleased with the service I received. My car was checked for a noise in the brakes. They found the noise and really went over the entire car to make sure everything was safe. Drove out of there feeling confident that all is well and drove to New York.

MRGATCHS

Jun 20, 2016

People were nice and service was good but I had an appointment for a job that probably should have taken 15 minutes and I sat in the waiting room for nearly 3 hours.

PIKKINIKKI75

Jun 20, 2016

I will have to continue to buy all my future cars here at this dealership because you can't beat the service here. Everyone is great!

valanddave

Jun 16, 2016

I just purchased a new BMW and I couldn't be happier. The whole experience was wonderful from start to finish. Chris Kapp and Charlie Tuscano were friendly, full of knowledge and just a delight to work with. I will be spreading the word!

Ann T.

Jun 15, 2016

My rental lease was up on my 2013 BMW 528xi and I contacted Donny Frost as I had done business with him on my prior lease. He immediately set me up with Dennis Smith and I explained what I wanted - 2016 BMW 528xi, and color desired (Space Grey Metallic) - within a few days I received a call from Dennis that he found a car that I wanted and would be delivered to Watertown BMW within a couple of days from New Jersey. Quicker than a blink of an eye I was sitting with Dennis Smith and Charles Tuscano and finalized arrangements for my 2016 BMW 528xi. I could not have been more pleased with the friendliness, professional attitude of all involved...Thanks again Donny Frost, Dennis Smith and Charles Tuscano for making my experience with BMW of Watertown both a positive and professional undertaking..

Linda

Jun 14, 2016

An excellent service experience John. We reviewed my concern areas when I dropped the car off in the morning and John kept me apprised of the results when my vehicle had completed the service appointment. The detailing I requested was excellent as well. I arrived late in the day to pick up my car when John was on his way out for the day, but he turned around when I arrived and walked me into the building to check out, return loaner key, and he brought my car around for me. Extremely helpful!

MUNKENHEAD

Jun 14, 2016

I came to Watertown BMW because of Mr. Walter Modeen!!! It is definitely worth the drive!!! Walter along with his outstanding staff, absolutely the BEST!!!! Yes PHabulous with a PH!!!! BMW Watertown is the BEST thanks to Walter Modeen and of course Donny Frost!!! GO BMW Watertown!!!!

TODD8

Jun 14, 2016

especially nice was the loaner car. the service was fast, good and professional. I don't know what else to say, and wish a minimum word count wasn't required.

6791dclc

Jun 10, 2016

Geoff was extremely professional and accommodating in my search for a new vehicle . Geoff's determination allowed me to stay with BMW , a driving experience like no other . I appreciated all his patience and attention to detail . Many Thanks Geoff!

BMW fans

Jun 9, 2016

Based on our previous experiences with the former owner of this BMW dealership, we had switched to an Audi for the last 4 years. We hesitantly returned (having missed the BMW driving experience) to see if there were improvements. Our experienced salesperson, Brad Epstine, helped us quickly realize that we made the right choice. He was a pleasure to work with and we drove away with a car we hope to have for many years. It's good to be back!

AMARINELLI

Jun 8, 2016

Excellent service experience from my purchase of a new 750XI - Received a reasonably good trade-in value - the purchase and trade transaction was very accommodating - My past experience with the new management on the service of my 750LI trade in was also very professional

donwmac26

Jun 8, 2016

I have purchased several autos in my lifetime and this was the most comfortable experience in memory. Lots of good and timely information available and no high pressure tactics (which I often find degrading). Everyone at the dealership was friendly, even those not part of the deal. Great teamwork.

Jimmyd219

Jun 8, 2016

I came to BMW of Watertown as a result of my long standing relationship with Walter Modeen as it is a bit out of my way.. He put me in contact with Dennis Smith and Charles Toscano, who treated me not only as a customer, but as a friend. All that while always being professional and courteous.They worked together to make me happy with my lease package. Thank you guys!!

lahoud12

Jun 8, 2016

Excellent service and sales experience. I brought my 2010 M6 in for service John Ramos my service advisor couldn't do enough to accommodate me.There was a recurring problem that one other BMW dealership could not rectify. Thanks to Hoffman it is now a past memory.I was so impressed my son needed a car and i worked with Jeff Baldwin who went out of his way to put a deal together that met my son's budget and desire to own a BMW. A special thanks to Charlie (Finance Manager) to help make it happen

Edfix

Jun 4, 2016

Dennis and Charlie couldn't have been more helpful. They were excellent to work with. Sales room and signage need to be upgraded but sales team were above average to work with. I would recommend both Dennis and Charles as well as BMW of Watertown, CT to others.

bradley

May 31, 2016

service was prompt and easy. provided updates, and loaner. would reccommend. i always work with rich who is great. parts department was also very helpful/

DITAP80

May 31, 2016

Everyone was friendly and professional. They walk you through everything, as to what choice you want, how you want it and when you will be able to get it.

AQUANITARODGERS

May 30, 2016

John Ramos is a excellent in making sure that my my needs were met for my car and will definitely reschedule Service with him again

Charlie from NYC

May 30, 2016

best experience ever at BMW dealer -- so good that I will try to use them in the future even though more than an hour away from my home. this place is small enough that you get one on one service and explanations. this is the way all BMW dealerships should strive to achieve. Charlie

ELAINEMFAY

May 30, 2016

Eric was wonderful- courteous and attentive. He had everything timed well. He explained the service needed- followed up and had my paperwork ready when I came to pick up

jreal

May 30, 2016

Walter and his team are committed to customer satisfaction. I appreciate their help when a mouse decided to establish residency in the blower motor of my car.

pskopcha

May 30, 2016

I brought the car in to get my tires replaced / balanced, and they also included needed service that was coming up soon. They also found an item that needed repair. Just when they thought they were done, they also noticed a problem with the brakes that needed fixing. The staff was clear about the time needed for all of the work that was needed, and also clear about the cost. Very professional and thorough.

SOUTHBURY JOE

May 30, 2016

Visited for a recall. Along with addressing the recall item (airbag), the technician did a once over of the vehicle and gave us suggestions on additional repairs with no pressure to get them done right away. I really appreciated the heads up on the additional items. Service personnel are very professional and pleasant to deal with on the phone and in person.

Susan F.

May 6, 2016

After having a truly awful experience at another BMW dealership, my husband and I had decided not to consider purchasing a BMW. We looked at other vehicles, but none suited our needs. A friend recommended we try BMW again and we picked your dealership because of its location. Lucky us!! From the minute we walked through the door and sat down with our salesman, Brad Epstine, we knew we made the right decision to choose BMW of Watertown. After a clear and methodical explanation of the differences between the two and three series, Brad patiently answered all of our questions and guided us as we "built" our car. One week later we went for a test drive, and just about 30 minutes after that, SOLD!!

Lawrence at Revolution Motors

May 6, 2016

This review is long overdue. As I am probably at BMW of Watertown at least one else or twice a week. The nature of my business has me dealing with parts and service. They have also been great with my own personal BMWs as well. Rich , John and Eric are always a pleasure. Knowledgeable on every level of theses cars. Things are done when promised and done correctly. As far as the parts department the same has to be said. I order a great deal of parts ( mostly very odd requests ). No matter how big the part or small or OLD. The guys in the parts department get it done. Thanks Mike, Irving and Curt! You guys keep us running.

Ralph

May 6, 2016

My 2013 528i 3 year lease was up on 4/29/16. I looked at a number of dealerships in Ct for a 2016 5 series maybe even a 7 series. I spent the winter in Florida and visited several BMW dealerships there to get the lay of the land. When I returned April 1 I started at the dealership that I had leased the 2013. I was given several choices including a 2015 "loaner" No followup at all. More or less take it or leave it we have others waiting even if you are not interested. They were right I wasn't interested!Once I stepped into the BMW of Waterford showroom I felt at home. The experience was seamless these people know what they are doing. The experience is and was always.... "what are you looking for Mr Greco" and none of "this is what we have..This is the price" I am a fairly confident negotiator and I felt very comfortable in the way they presented the vehicles that I was most interested. They met every question with a reasonable answer including test driving several vehicles and models during 3 visits. I live in Milford CT there are several dealers much closer. BMW of Watertown has a policy that customers within 50 miles are given a loaner delivered to their residence, an associate returning to the dealership with their vehicle, once servicing done they would return the vehicle to the home or office with out the inconvenience of driving over 60 miles round trip. That's service that makes me smile...!!Another example of their efforts was after the deal was done, I had had my new 2016 several days, I was hit with a $250 annual charge for 2016-2017 subscription charge by Sirius XM for the 2013 vehicle. The team led by Donny Frost got my refund within a matter of days when I could not get any service satisfaction from the satellite radio company. The only reward for them was a satisfied customer. This is a team whose mantra is take care of the customer they are our bread and butter. Do yourself a favor visit BMW of Watertown!!!!

The Fussbudgets

May 5, 2016

After having a truly awful experience at another BMW dealership, my husband and I had decided not to consider purchasing a BMW. We looked at other vehicles, but none suited our needs. A friend recommended we try BMW again and we picked your dealership because of its location. Lucky us!! From the minute we walked through the door and sat down with our salesman, Brad Epstine, we knew we made the right decision to choose BMW of Watertown. After a clear and methodical explanation of the differences between the two and three series, Brad patiently answered all of our questions and guided us as we "built" our car. One week later we went for a test drive, and just about 30 minutes after that, SOLD!!

The Fussbudgets of Cheshire

May 5, 2016

After having a truly awful experience at another BMW dealership, my husband and I had decided not to consider purchasing a BMW. We looked at other vehicles, but none suited our needs. A friend recommended we try BMW again and we picked your dealership because of its location. Lucky us!! From the minute we walked through the door and sat down with our salesman, Brad Epstine, we knew we made the right decision to choose BMW of Watertown. After a clear and methodical explanation of the differences between the two and three series, Brad patiently answered all of our questions and guided us as we "built" our car. One week later we went for a test drive, and just about 30 minutes after that, SOLD!!

AD Brinker

May 1, 2016

Straightforward experience. Very engaged and knowledgeable. Very patient and fully supportive of multiple extended test drives. Has a roue that is well chosen to really bring out the BMW driving experience. Definitely NOT "that" typical car salesman that wants to push through a rushed test drive to race back to the dealership for price negotiations. Zero pressure from Dennis or Watertown BMW. When we got to price negotiations, they were concise and ultimately favorable to both parties. I purchased an excellent vehicle at a good price. All in all, one of my best car buying experiences. I would strongly recommend Dennis and BMW of Watertown.

Jennifer

Apr 15, 2016

Great experience at BMW Watertown. Everyone was very friendly and helpful. I just bought a new 2016 X3 and love it!

Speed with Safety

Apr 11, 2016

2016 BMW 550i with x-Drive and M-Sport package - picked up 2 weeks ago.Fourth car leased or purchased from this dealership - following a 2015 X6 50i (family car), 2013 X3 3.5i, and 2010 X5 5.0i. Other vehicle owned is a 2015 Toyota Tacoma (great truck).As a "car guy" who has had many vehicles (including MBs and Audis and used to work in the auto industry - I can say that BMW of Watertown is one of the best shops I have dealt with.What drives this opinion?- Proactive sales service (such as staying way ahead of the lease or sales renewal period and offering up ideas of what vehicle might work next for you).- Product news (offering emails or links to the latest and greatest from BMW).- Keeping your car optimized and in peak condition (advice on tires, service intervals and other service items that can protect and enhance the car and the user experience).- And of course - making the new car sales/lease experience first-rate (which in my experience - it has been).All and all an excellent shop - with special mention to Geoff Baldwin - truly an excellent representative delivering all of the above.

DUMOCH126

Apr 6, 2016

From the moment I met Geoff , he was great to work with, providing me all of the information I needed to make an informed decision. We found him to be thorough, understanding of our situation and a good listener.He provided me with all options in a way that made me feel empowered.I also had the pleasure of working with Charles from the financial standpoint, he also was top notch in his explanations and level of preparation. He thoroughly explained my Lease in a very simple way to understand.A great experience

JMHARRAN

Apr 6, 2016

From the beginning to the end everything was handled in very polite and professional manner. Car was washed and vacuumed which I view as the "frosting" on the excellent cake.

KAI

Apr 6, 2016

The service center staff are very responsive when I call. I have been there MULTIPLE times over the last three months trying to get a service issue resolved. The most frustrating part is having to wait for a loaner when you have to bring your vehicle in after only two or three days following your service appointment. Most times I am given the choice of an appointment two weeks out if I need a loaner vehicle; or an appointment within a day or two without a loaner vehicle. This is extremely inconvenient because you either have to find another vehicle to conduct your daily affairs; or risk driving your vehicle which may not be safe or may cause damage to the vehicle. This is why I have given three stars. If they were better able to accommodate people like myself when situations arise I would rate them higher.

MARSENNAP

Apr 6, 2016

Professional and courteous I work with quickly and efficiently a waiting area was really nice and they have refreshments it was a pleasant atmosphere and they were very organized and I felt very comfortable with the work and the treatment that I received

Bill B.

Mar 31, 2016

I've just begun shopping for a replacement for my beloved BMW 335 and spoke with Chris Kapp regarding my options. Not only did he give me a history of the brand and specific model changes over the years, he taught me as an enthusiast things I never knew about the cars. You can be rest assured that he has gained a customer for life and there is no doubt in my mind that I will be coming here for my next purchase.

Andy101188

Mar 29, 2016

THEY SCAME FOR OVER $15000IN SERVICE THAT WAS DONE ON MY CAR...... HOWEVER IM TAKING MY CAR TO GET REVEALED AND THEY PARTS BETTER BE IN THERE..... THEY SUCKKKKKKKKKKKK MY CAR STILL DRIVE THE SAME

Ugalde Family

Mar 11, 2016

Special thanks to Hoffman BMW of Watertown for yet another pleasant experience. We received exceptional service for our fourth vehicle in a row from the dealership. They are always willing to take the extra steps for quality and customer convenience. We thank Brad Hoffman (family hockey friends as well) and Dennis Smith for putting together a winning team. Dennis is a hands-on closer, with outstanding attention to detail. THANK YOU!

AMEJIA83

Mar 7, 2016

Friendly n fast service , got my car sooner than expected. Will continue to do buisness with watertown bmw. By far some of the best customer service i have ever experienced.

sdunkin0

Mar 1, 2016

Brad was a gem to deal with. He was attentive, knowledgeable, patient and efficient. I felt relaxed and comfortable even when he had to explain things in a different way so I would understand completely.We were pleasantly surprised that the wait for our customized car was shorter than anticipated.Brad took lots of time with us explaining the many features of car. We love it.

Tom and Sandy

Feb 29, 2016

From the moment we walked in to the dealership we felt like we were family. Everything was explained in detail and very clearly. Geoff and Charley went the extra mile to make the purchasing experience smooth and wonderful. Tom and Sandy

djarenz

Feb 23, 2016

Service department made convenient appointment, was very customer focused. Completed diagnosis and component replacement along with scheduled maintenance within a day. Impressive turnaround considering body shop had to paint match part.

feldoct

Feb 23, 2016

John Ramos is an excellent service manager and cares that the work is professionally done. He wants you to be pleased and will go out of his way to insure that.

GAP

Feb 23, 2016

It was so refreshing to actually work with accommodating and friendly staff. In my experience lately it's getting harder and harder to find people who will spend time with you let alone have product knowledge. That's not the case at Hoffman BMW of Watertown. Dennis and Charlie made the whole experience pleasurable.

HPUNMD

Feb 23, 2016

Great job by the whole staff from the Dealership. The long wait for the car was worth it will continue to use this dealership in the futurw

JAZZEEJACKEE

Feb 23, 2016

It's always a pleasure when dealing with John Ramos. He goes above & beyond. Every time I go get my car serviced he's exceptional & very attentive.

MMHAMZY

Feb 23, 2016

John went above and beyond his duty to make sure i am being kept updated about the status of my car repair and made sure he explained the steps that are being taken to correct the issues.

SML3263

Feb 23, 2016

From the moment I walked in to the service door the customer service was fantastic. From the service dept. to the sales floor to accessories to checking out, everyone was exceptional.. I rate this service overall fantastic.

stork1

Feb 23, 2016

The staff was so patient and helpful during my shopping process. I feel Zero stress when buying a car there. Dennis helped me find my perfect car and then Charlie worked until the moment I bought the car to get me the best price. Each time we spoke, Charlie was able to get the payments lower. BMW of Watertown makes buying a car fun. They are a pleasure to do business with.

Chad Hellmann

Feb 19, 2016

I have purchased several BMWs from various dealerships over the past 20 years and can say without hesitation that Watertown and Chris Kapp provided an excellent experience in the purchase process. I gave Chris the framework of what I was looking for in a 535 and deferred to him to select the best options. When I picked up the car it exceeded my expectations and it is, in a word perfect. While there are several dealerships to choice from in CT with competent sales people, there is only one that provides excellence at both the dealership and sales person level.

ODH

Feb 5, 2016

I want to start by saying that, in general, buying a car and dealing with car dealerships is very stressful for some of us. That was not the case at all this time around.We bought a new BMW and we are very pleased, not only with the car, but with the way we were treated by Geoff Baldwin, who handled the sale.Geoff was polite and patient at all times. My husband tends to ask a lot of technical questions and Geoff patiently answered each and every question.We did not make a decision right away; however, we never felt pressured or rushed.Our experience was overall pleasant. The quality of service we received was commendable.

maca

Feb 2, 2016

It was a pleasure dealing with the people at hoffman bmw of watertown ct.The bmw i purchased is a delight to drive. Keep up the good work. Thanks D.MacAllister

nismoguy06762

Jan 22, 2016

Walking, I expected the typical service experience which I receive at every other BMW dealership, the "Sorry we can't tell you anything, bring your car in pay for diag, and pay for whatever it is that you need"... Boy was I wrong, I walked in and was immediately greeted by Rich D'Angelo, great personality down to earth guy, heard me out as to my concern, and right when I expected him to say "drop it off we need to diag it" he didn't, instead he very respectively checked my key, ran my vin# and said "I'm not too familiar with the issue but let me take down your phone number, I'll talk to my shop foreman and see if he has heard of this issue". Ok that was great, then I leave thinking that I'll never hear from him and I'll have to chase him down to get an answer; I was proven false again. before the day was through Rich called me and said "Hey, I did some searching, spoke with the foreman and found out that what your experiencing can be directly related to a DME Update, it's going to be 'X' amount of dollars would you like to come in and get it done?" now knowing that I also called a few other dealerships to price out the update, I didn't even hesitate, BMW of Watertown had the best price by a long shot. so I made the appointment with Rich. My appointment day arrives, I walk in a few minutes early as I was on a time constraint from work, even though Rich was finishing up with a customer he immediately acknowledged me, and made me feel welcome. As soon as he was finished taking care of his customer he sits me down promptly goes over the process with me since he knew that I was in a rush, made everything clear as day, promised my car for 3pm as he also knew I have to pickup my son after work, and even had a driver ready to take me back to work (In a wonderful, clean, brand new 328, I might actually consider one for my next car). Finally it comes time to pick-up my car. I give a buzz a bit earlier than the promise time(about 30mins), Rich greets me, says to me "Yea, everything went perfect, the update is almost complete I'll have the car ready in 15 minutes with all your paperwork ready to go". That blew me away, no extra wait, no excuses, no B.S. everything was done when promised, as promised. I walk in to pick-up my car and everything is ready, Rich greets me with the paperwork all set, goes over the work performed, I even go on to tell him how pleased I am and I will be referring friends. This experience by far exceeded all of my expectations. I will be sure to visit BMW of Watertown for all of my future service needs!!! Thanks for everything Rich!!!!

Debbiel

Jan 19, 2016

Such a wonderful experience. Everything was simple and done with such ease. Dennis Smith was terrific to work with...very knowledgeable and made the process effortless. I would recommend Dennis Smith and BMW of Watertown to anyone looking for a great car buying experience!

Buschur

Jan 15, 2016

Ive purchased several cars over the years. This was the first time I can honestly say my car buying experience was outstanding. This is credited to Geoff Baldwins handling of the entire process. Living out of state, Geoff provided a detailed description of his walk through of the vehicle. Before I even had a chance to respond, Geoff had addressed items that needed attention. He was also extremely prompt in responding to my questions as they arose. The vehicle was delivered exactly as he described and there were no surprises along the way. I highly recommend that you reach out to Geoff for your next purchase. You will be grateful that you did.

David the Red

Jan 11, 2016

Overall my experience was very good at BMW of Watertown. Dennis Smith was able to assist me quickly and was highly professional, friendly and knowledgeable. I already had a vehicle in mind when arriving at the dealership so this certainly made the process smoother and nothing took away from the ease of the sales process. Everyone there seemed approachable and ready to assist you. I would recommend checking out BMW of Water, especially Dennis Smith, when shopping for a new or used BMW.

gautam_m

Jan 11, 2016

I went in on a casual visit to talk about my options for turning in my lease. I could have waited for 2 months longer on the lease turn in but after such a positive experience, I walked away leasing the newly redesigned 2016 BMW X1! Besides falling in love with this car, the new management/ownership under BMW is remarkable. Geoff Baldwin, Donny Frost and Charles Tuscano were all amazing and worked tirelessly to get me into the car at right price. They were all able to accommodate my needs and asks. I am a loyal BMW driver (3rd one) but now a loyal fan of the dealership under the new ownership.

KrislynP

Jan 9, 2016

I was having a minor issue regarding the battery in my car. Rich D'Avino was the person in sales that helped me and he made my whole experience surprisingly fast and easy! He took the time to explain things to me about my car and was very knowledgeable in helping me get it fixed! I left the dealership very pleased with the service and genuine kindness of Rich. Thank you again! 5 stars

bandrulis

Jan 1, 2016

Start to finish service experience was excellent. John explained all issues clearly, estimate was spot on. Service was completed on time - will definitely be back.

ddsski

Jan 1, 2016

Went in with a service issue on a known service troublemaker. Not only did they bring me to work that day, but they brought vehicle home for me as my staff was sick. Totally unexpected and beyond the call. Makes me want to buy another one!

Lance B

Jan 1, 2016

I had a flat tire (run-flat) and had to have the car towed to Watertown. It was replaced quickly. I decided to purchase a wheel and tire to have on hand where I live, since I live an hour from the dealer. John Ramos offered to deliver it to me at home, but agreed to have it for me at Hoffman Toyota in Simsbury so that my wife and I could pick it up there as we went to West Hartford, Avon and Canton to do some shopping. That's good service!

Mike L

Dec 22, 2015

My wife and I had no intention of buying a car when we did but the group at BMW of Watertown made the experience so easy that we walked out the same day having purchased a car. Starting with Geoff our salesperson with a smooth hand-off to Manny "the resident genius" to Don the sales manager it was a seamless transition and a consistent message being delivered. Our thought was if this is the face of the organization then this is the dealer we want to buy our next car especially that we keep our cars for a long time and it was very important to have a dealer that is in it for the long term relationship that will continue thru the service department to which we plan on utilizing. Highly recommend this dealer to anyone looking for a high quality organization

nelly

Dec 17, 2015

I highly recommend the Watertown BMW because of the Service department. I would drive 45 minutes to the Watertown dealership to service my car because of Richard D'Angelo, even with other BMW dealerships in town. He has taken care of me and my car for years and I am always very satisfied. He takes the time to explain the service needs and gets the job done right the first time! I have been a happy customer of Watertown BMW for 10 years and I would strongly suggest that you visit this dealership to check out its Service department Richard D'Angelo!

dsmolover

Dec 7, 2015

I have had my 335D serviced at BMW of Watertown for 6 years.They have always done a great job and were very fair re. pricing and warranty.

Sanjay P.

Dec 2, 2015

This is my first BMW and Dennis made the whole process very smooth. It took me over 3 months from the first time I went to BMW of Watertown to the time I picked up my new BMW. But at no time did I felt I had to make the decision in hurry. Dennis took his time to go over the different models I was interested in. He is very knowledgeable about the cars. On the day of picking up the car he went over all the different features in the cars. He did not take anything for granted, that I will figure it out on my own. Even with the change in ownership, Dennis was able to provide pleasant experience.

Guerrero_nathalia

Nov 28, 2015

Best car service I have received! Everyone was very nice and helpful in fixing my car. Well worth every penny spent! I recommend to speak with John Ramos the service advisor. He really made sure everything went smoothly and ensured my first experience was exceptional. Great place!

GGreen

Nov 6, 2015

Working with Dennis Smith was a pleasure with no pressure and his willingness to make sure I got the car I wanted. The price was also quite fair. Despite a problem getting the new car registered, he was certain to stay on top of it. Finally delivery day went extremely well with Dennis patiently explaining all the features of the car beautifully and telling me to call at any time if there were any problems. I would definitely recommend Dennis and BMW of Watertown. Charles Tuscano also made the final signing a piece of cake. I love my 228xi coupe.

Lvaccarella

Nov 2, 2015

BMW of Watertown has gone thru some tough times the last few years! However one thing that has stayed constant is the service department... in particular Rich D'Angelo! Rich has taken car of me and my cars for years and has NEVER disappointed. The experience was much the same last week when I brought in my 540i last week. All problems corrected, no surprises and as always I'm thrilled with the experience. Thanks Rich and thanks to the entire service department at BMW of Watertown.

Joyce Soares

Oct 26, 2015

Excellent customer service! They worked with our crazy schedule and made the buying process easy!

JP43

Oct 26, 2015

Kevin Warriner was tremendous and took the time to show me my options before finding my perfect vehicle. Dennis Smith & Donny Frost made the whole buying experience extremely pleasant and seemless. Outstanding customer service from all at Hoffman BMW of Watertown. I would absolutely recommend this dealership or any of the Hoffman dealerships to anyone looking to purchase a new or used car.

tommoore

Oct 25, 2015

Our trip to the BMW of Watertown dealership was the first of three BMW dealers from a list provided by USAA that we had planned to visit in one day. Needless to say, we were so pleased with the choices and exceptional presentation by Geoff Baldwin that Watertown was our first and last stop. Geoff's knowledge of the BMW models and options is excellent and we appreciated all the time he devoted to familiarizing us with the many features on the car that we purchased.Donny Frost was knowledgeable and most professional and personable in explaining the various documents that required signing.

Tim

Oct 23, 2015

Geoff Baldwin is certainly the man to see to buy a car. Went "above and beyond". Very helpful, and a nice guy as well. Go see Geoff

Stylist363

Oct 21, 2015

Hello my name is Robin Manna and my experience at BMW of Watertown in Connecticut is amazing my service adviser always gets me in on time and is excellent at communication and giving quality service look forward to my experience every time... his name is rich D'Angelo and I highly recommend him for this review 5-star rating

1111

Oct 20, 2015

Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and would recommend Dennis Smith from BMW of Watertown.

BMW preferred buyer 2015

Oct 19, 2015

I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeting Dennis Smith who was an extremely helpful sales professional. What he did really was like no other sales professional ever did for me; he listened. He had no intention selling me a new car but spoke with me in the lobby area by simply giving me advise based on a tough repair situation I was in and what my best steps would be since I was most likely out of warranty for the repair. Long story short, I was able to go into a lease on a 2015 and it met all my needs and more since my line of work as a Realtor demands reliability and a write-off. He made all the numbers make sense to not have the need to keep financing vehicles and having negative equity.I would have never considered this without Dennis assisting me in this process. I also need to mention Rich D'Angelo. Without Rich, I would not have been able to get the last minute loner car I needed, a major repair done at an excellent price, and I wouldn't have been able to trade my car in without this repair. Rich is not an alarmist, he knows to speak to his customers to put them at ease before they even have a chance to become concerned. This dealership has my business for life because of these two employees in particular!I lastly need to mention Geoffrey Baldwin is always a knowledgeable, helpful, friendly face to deal with each and every time you walk in the dealership.

white5

Oct 10, 2015

I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith helped me throughout the whole process and he did such a wonderful job I couldn't ask for anything more. Receiving so much help and such an amazing car. I really appreciate how much Dennis went out of his to make sure i left happy.

Eric K

Oct 3, 2015

I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal with. For my latest purchase Dennis and Chris arranged more than one test drive in different vehicles, while I was deciding on which vehical to consider. I have used BMW watertown for nearly 20 years to service the BMWs I have owned. Richard D'Angelo and the entire service Department has done yeoman service to ensure my cars are well cared for and maintained. Overall a fantastic , friendly Dealership.

iheartmybmw

Sep 23, 2015

I've visited this dealership on two separate occasions for repairs. Each time I was met with prompt and courteous service. Rich worked extra hard to get me into a loaner as my car was going to be there for a bit. I really appreciated how straight forward they were when explaining the issue at hand. They proved me a quote for the repairs that was actually accurate! There were no hidden charges or surprises when I picked up my car! Ill certainly be back, even know there is another dealership much closer to my home.

ChasRyan

Sep 22, 2015

I went to BMW for a lease. I worked with Dennis Smith and he was great. I told him I was going to Audi next and I even went to Mercedes. BMW was by far the best for service, vehicle, value and people. Highly recommend Dennis Smith.

Sharonlyn

Sep 19, 2015

Just replaced my 2008 328 coupe with a 2015 428 coupe. It was an easy transition working with such a knowledgeable and friendly sales staff. It was refreshing to have a "no pressure" sales experience and I was able to review my options at home before making a final decision. The actual delivery process complimented the sales experience as Dennis patiently and thoroughly guided me through the technology of my new vehicle. I was comfortable leaving the dealership with my new vehicle knowing there would be further support if I had any questions or issues.Sharonlyn

Prashant G.

Sep 18, 2015

Bought our second BMW from BMW of Watertown in less than 1 year. Both times our sales person was Dennis Smith. It really is a pleasure working with Dennis and this dealership. No pressure, excellent communication and just the right amount of guidance.It was a painless buying experience, just like last time.

de1234

Sep 17, 2015

Dennis did a great job. Honest, fair, responsive and professional. Goes out of his way to understand your needs and work with you to make sure you are completely satisfied.

Zoe Su

Sep 13, 2015

I wanted to buy a bmw 428ix. I went to North Haven BMW first. They did not even try to locate the car I want first and gave me a ridiculously high price. Then I went to Watertown BMW, where Dennis helped me locate the car and gave me a way lower price on it. After a bit of haggling between these two dealerships, Dennis offered the best price. During the whole buying process, Dennis was attentive and patient. They did not rush me to make the payment; they helped me with my insurance. Even at the very end when I was getting the car, Dennis was still very friendly and patient and explain every single detail about the car for me. Overall, my first car-buying experience at Watertown BMW was definitely great, and Dennis made it simple and smooth!

Steve_B

Sep 6, 2015

Dennis Smith is a star! Dennis was patient, friendly and easy to deal with whilst we selected and purchased our gorgeous grey CPO 2013 328i xdrive. We have purchased many cars over the years but his attention to detail and conscientiousness surpasses every other experience. No haggling, no fuss, just straight forward.Donny, Chris and Maurice were all friendly and gave us a consistent positive feel of the customer care at Watertown BMW.Thank you.

Dalton

Sep 4, 2015

Dennis is your guy if you looking to buy a BMW. He is very knowledgeable and will always get you the best deal going. Dennis walks you through the whole process, he will even set up your insurance on the new car. BMW is Awesome!!! I do have to say though, I am not a fan of the Watertown strip of car dealers, but BMW is the exception.

Richgold

Aug 30, 2015

We located our used car on their website. Dennis and Chris were great to work with. They were very responsive and helpful. They made our purchase run very smooth.

Flying Mustang

Aug 22, 2015

If you want your BMW to have 1st class/top service and be taken care as a member of your own family than you must trust and go to BMW of Watertown. It all starts with Richard D' Angelo who makes sure your concerns are checked and taken care of. They have Master Techs like Nicky who take care of any of your BMW baby and fix whatever it may need to run as smooth and better than you first got it. Richard knows the dealership clients and greet them like family. And even if your at the dealership your 1st time - no problem as Richard will take care of your vehicle just like an old friend. BMW of Watertown is so very lucky to have Rich a part of the dealership. Overall this is the best BMW dealership in CT and New England. This is the only place my 325 goes to and visits.

A Rezq

Aug 12, 2015

I would say that I had an overall great experience with everyone at Watertown BMW. I worked with Dennis Smith, who was very professional and friendly and nice to deal with. I was able to communicate in person, through email, and via text. Everyone else I met at the dealership was extremely friendly and helpful. I appreciate the personal attention every step of the way. It was good to be informed of the next step in the process and I liked being accompanied by Dennis all the way to the end until I drove out the door, . It was a great experience, thank you dennis. thank you Donny Frost great to do business withe you guys.Regards,A.Adel

JLF

Jul 26, 2015

After visiting several other BMW dealerships, I elected to do business with BMW of Watertown, and Geoff was the main reason for my decision. His in-depth knowledge of the vehicle, responsiveness, professionalism, attention to detail, and high level of service made for a smooth and enjoyable car buying experience. Both Geoff and Jeff were a pleasure to work with.

happy

Jul 15, 2015

I first made telephone contact with Jeff who paved the way. On my purchase day it was Dennis who took care of me and it mean that in every sense of the word, patient, accommodating, helpful, thorough. Ended up going with in house financing- I am on visa and my credit was not superb but they were able to get me a rate that beat my credit union. I arrived at about 9 and by two i was driving out with my car- no money down. Would have left sooner if i attempted in house financing from the get go. I STRONGLY RECOMMEND THIS DEALERSHIP. This was my first car and I have no regrets so far....

fmorc

Jul 12, 2015

Everyone in the service dept. is very friendly, and our car was serviced in a timely manner. While there for the airbag recall, we also bought a car. The salesman was very knowledgable and did not pressure us. We were there a year ago but did not buy; when our salesman saw us this year he recognized us and took us for a test drive. We received a decent (not great) trade in value, and when we picked up the new car, our salesman (Dennis Smith) explained everything with much patience. A great dealership.

Peter

Jun 16, 2015

My wife's need for information was summary, mine more detailed. Geoff did an excellent job of walking a narrow line between the two. Not easy.

devilmfive

Jun 8, 2015

Best place to spend hard earned money. I had a great experience buying a car from Dennis. He provided all the information I asked for regarding the car. I would definitely buy my next BMW from them and also would recommend my friends to buy fro them.

3BMWs

Jun 6, 2015

Came home today with our third BMW - we have been thrilled with the service and care given to us over the years at BMW of Watertown. Dennis Smith did a great job - no pressure and very knowledgeable. He was very patient and understanding as we moved from one model to the next; he did many searches for us until we found the car we wanted. Once it came in, he took his time explaining all the features -- and there are so many of them! Jeff Pearce was a pleasure to work with as well - very professional in his role as General Manager.Thank you both for such a good experience!

mickeydudes

Jun 1, 2015

While I did find the sales associate to be pleasant and honest, I truly would not buy another car from this dealer and I do not trust the CPO warranty.Within a day of buying the car, a tire was low on air. Found an old screw in the tire. The wheel was particularly hard to remove as if it had not been removed in months. How a dealership can actually measure and certify brake pad thickness without removing the wheels is a mystery to me.My Certified PreOwned 328 displayed a "change brake pad" display within the first 500 miles I had it. (less than a week). Rear pads and rotors replaced under warranty with a bit of protest from me.Rear pads measured and documented to be under the state minimum thickness, further convincing me that the warranty certification was either done months ago or is a complete farce.Two weeks into ownership I discovered the rear window did not move due to a bad regulator. Again, the CPO documentation states windows were "up to BMW specifications". In short, I cannot recommend this dealership to anyone. Whether I can recommend buying a BMW in general, remains to be seen.

Bmwnewbuyer

May 30, 2015

The entire buying experience from the intial test drives to the financing to answer several questions about the vehicle and its features was excellent. Dennis Smith was an absolute pleasure - by far the least pressured and most enjoyable buying experience I've ever had. Dennis is very knowledgable with a very low pressure sales approach that is reassuring. When looking for a new BMW 320 xi, he was able to nsearch through inventory to find the vehcile with the closest match to the features I wanted, then was always ready to answer questions by phone or email before the vehicle even arrived. I would strongly recommend that if you are in the market for a BMW, Dennis is a salesperson I can recommend without hesitation.

thelapswimmer

May 21, 2015

I would like to say that Dennis Smith was wonderful to have as my sales associate at BMW of Watertown. He knew what I was looking for and did his best to find the perfect car for me with no pressure involved. All my questions were answered in a professional and knowledgeable manner. i made quite a few phone calls before and after getting my X1, and Dennis was there to answer all of them. He really took a great amount of time to go over the car in detail, so that I was comfortable with all of the aspects of the vehicle. I am still learning about it, as I am driving it, but I know that Dennis will be there if I need more help. Nothing else to say, except, ask for Dennis and you will not be disappointed!

Bogtrotter

May 20, 2015

Geoff Baldwin and Jeff Pearce could not have been more honest or accommodating as they handled my very first BMW purchase. I got a great price on a 228I x-drive, transparent information about every aspect of the lease I took, personal and patient attention from Day One to delivery day, including the "walk-through" of the many (sometimes overwhelming) features of the car. First class operation!

schuld,peter, ppp

May 18, 2015

I felt Dennis Smith was helpful, professional and willing to help me with what I wanted. No high pressure but there when you needed him.

Sodaman

May 15, 2015

My experience with BMW F Watertown Ct was pleasurable and enjoyable. I worked with Dennis who was a extremely gracious and very knowledgable of the vehicle I was Interested in. He took his time and explain everything in detail. His knowledge of BMW products and what they had to offer was simply fantastic. A VERY BIG KUDOS TO DENNIS.I worked with Jeff who also made this a pleasurable experience. and was instrumental in obtaining this vechicle . Thanks again for the great experience...Jim??

RABthe4th

May 11, 2015

Dennis Smith was a pleasure to work with on all fronts. Honesty, timeliness, accuracy describe my purchasing experience with Dennis and the dealership as a whole. My wife and I both bought cars on the same day and Dennis created a true win / win whereby we got great deals on great cars and the dealership got some good business from us that day. We're very happy and we'd recommend the dealership to Family and friends!

Speed with Safety

May 11, 2015

Consistently strong customer service from this convenient Litchfield County dealer. Moved from a 2010 X5 to a 2013 X3 to a recently acquired 2015 X6 50 xdrive. Quality across the specturm with particualr recognition to the management team (Jeff Pearce) - making the paper work so smooth and effortless - and Geoff Baldwin who went out of his way to constantly keep me up to speed on details relating to my special order vehicle - and all things BMW! Very pleased and will use BMW of Watertown again.

Bet

May 4, 2015

Dennis was terrific and answered all my questions. This is the first car I have had to buy alone and he was very helpful to me in making sure I understood everything.. I received my fabulous black wagon in a week. Loving the car and Watertown BMW

Ginger

Apr 18, 2015

Dennis Smith has gone above and beyond to make our first BMW purchases a exceptional experience.. Jeffrey Pearce also assisted in make this process smooth. We went to the dealer late in the evening but Jeffrey pulled the car into the bay where we could see it in the light. I definitely recommend them and will go back for next purchase. Thank you guys.

Marty

Mar 31, 2015

Rapid on-line response, quick appointment and forthright dealing with Geoff Baldwin (not to mention the best test drive ever). While the new car I drove was not quite the right fit, I am on their radar for a comparable Certified Pre-Owned. Worth the drive there.

Atrushin

Mar 29, 2015

Very friendly people, worked with my credit and found me a great deal on my new 2006 bmw 325i. Dennis Smith was very helpful and honest when he helped me pick out the car I wanted. I would defiently recommend BMW of Watertown great place! ????

ferrpa03

Mar 24, 2015

I recently bought a 2015 BMW X5 from here and couldn't have nothing but good things to say. The sales rep Dennis was VERY responsive, knowledgable and fair. He and the manager Jeff were willing to help me find what I was looking for on many levels including the price, rate and the model itself. I would HIGHLY recommend purchasing your vehicle here. Ask for Dennis!

stork1

Mar 20, 2015

This is my second car purchased from BMW of Watertown. Mr. Pearce made the purchasing aspect a breeze. My salesman Dennis followed up with me multiple times, even after the sale was complete to make sure that I was happy with my car. I have purchased many cars throughout my life...I have rarely come across such superior customer service.

jhops

Mar 18, 2015

I recently purchased a pre-owned X3 and was very satisfied with the service I received. I worked with Tom, who after listening to what I was looking for quickly found the car I wanted. Tom went though the entire car with me pre and post purchase and answered every question had. This was by far the best car buying experience I had. The car was provided is excellent condition and I have enjoyed driving my BMW. I would recommend to anyone looking for a BMW to meet with Tom and the staff at BMW of Watertown.

djarenz

Feb 26, 2015

This is the 5th purchase for me from this location and by far this was the best delivery experience ever received. My CA presented all aspects of the vehicles features at a comfortable pace and taylored his instructions expertly to features that where new to me. It was a rewarding experience to drive home confidently with this insite.

juicy1984

Feb 17, 2015

Today I went for my encore presentation since I purchased my vehicle 2 weeks ago. He really helped me understand my car fully. I thought I knew everything about my car until he got in and showed me all the things I didn't know. I couldn't be more satisfied.

Goldi

Feb 5, 2015

My husband (Mike) bought a BMW from Tom back in June of 2014. Back them he told Tom that I'd be looking for a new car next spring and asked him to keep an eye out for a nice pre-owned 1 series convertible for me. Tom kept us posted on all of the 1s coming off of lease or into the dealership but I was looking for a car that would meet my budget and my list of wants. Well Tom came through. He found the PERFECT car for me and worked with us to meet my budget too.Mike couldn't say enough good about Tom, and Mike is NOT easy to please. Now I see why. Tom was so friendly, so accommodating, so easy to work with. He made my buying experience painless and fun. He took care of our financing, insurance, registration and had the car ready to go within hours of us saying "let's do it."I've been driving my new BMW for many weeks now and I absolutely love it...! Tom told me I would, he was right. Mike and I know feel like we've got a friend in the business.

Pattracy4l

Jan 21, 2015

The overall experience was fantastic. Tom is easily the nicest guy Ive met and did everything he could to make the deal work for both of us. Because of the way I was treated in this dealership by the management and by Tom, I have recommended BMW of Watertown (and Tom) to everyone that I know that is looking for a new car. I walked into the dealership the next day to pick up my car and the manager immediately greeted me by my name which was awesome. This dealership is full of great people, and I highly recommend it to anyone who is looking for a new car.

Felix

Jan 18, 2015

This has been one of the best experiences I had with purchasing a new BMW! Thomas Zukowski greatly stands out as a highly knowledgable and professional client advisor. I truly experienced the consistency of excellent customer service from the first time I contacted the Watertown Dealer to the day I drove out my new BMW. Many thanks to Thomas Zukowski and Jeffrey Pearce for making this a satisfactory purchase experience and I look forward to visiting you guys in a future.

dnice2532

Dec 30, 2014

I went to BMW of Watertown to look for a used car and Thomas Zukowski made this experience, easy with no pressure to buy. I didnt have to do much of anything but to give a little information, and they not only gave me the deal i was looking for, they exceeded my expectations. Jeffrey Pearce worked very hard on getting me a great financing rate on my vehicle. This crew at BMW was very knowledgeable and made this customer feel like part of the family. I will be sure to purchase another car there in a few years and I recommend Thomas Zukowski and Jeffrey Pearce to anyone.

peteschommer

Dec 27, 2014

When I decided to buy a new car, I did my research on line and narrowed down to two models. Even though I was clear that I only wanted a test drive, the dealerships tried to negotiate a deal. They tried to play the financing game - the name your payment and we'll find you a lease or a loan to fit. It was a frustrating waste of my time!Once I decided on the BMW 328i, I went into the USAA car buying service. Of the three dealerships who responded to the TrueCar pricing, only BMW of Watertown listened to me. Dennis Smith gave me details on three different cars and immediately made a best offer on each. They encouraged me to find the best financing on my own, and I did better than I would have through BMW by quite a bit!! I really appreciated the professionalism Dennis showed. He listened and helped me get a great deal on a great car. I would highly recommend him and the dealership!

Theresa

Dec 25, 2014

I searched the CT BMW dealers for the best price on a new X4 and pleasantly surprised at the offer provided by this dealership. Although a little out of the way, I decided to go meet with Dennis after a few email conversations on the product and pricing. A few hours later, I left the owner of a new X4. I felt no pressure to buy and felt that I received a fair deal for both the purchase and my trade in. I also met with Jeffrey about warranties and financing options and found him to be very helpful in my selections. I would highly recommend this dealership to anyone looking for purchase a BWM.

Manny

Dec 20, 2014

Thomas Zukowski was extremely professional and informative. His experience and knowledge of our vehicle was reassuring, he was instrumental in helped us make our decision to purchase our New BMW.Each step of the way Tom kept us informed of how things were going and exactly what to expect.Today my husband and I went to Watertown dealership to pick up our vehicle. Tom and Jeffrey Pearce processed our transaction at our scheduled time, they did not make us feel rushed at all. Before leaving the lot Tom went through our vehicle from bumper to bumper, his goal was to educate us on our new purchase. Tom far exceeded our expectations and we left Watertown dealership with a clear understanding of our new vehicle. My husband and I will be more than happy to highly recommend Watertown Dealership especially Mr. Thomas Zukowski.

Anibalb

Dec 11, 2014

Looked for a BMW for weeks, visited other dealerships in person more than once. One phone call with Geoff is what convinced me buy my BMW at Watertown. Geoff, was prompt, professional and attentive. I was truly impressed with his service and made my decision within days. BMW Watertown was well worth the drive for me and thanks to Geoff for making it easy. Thank you!

Caseylunt25

Dec 8, 2014

We recently (12/2014), purchased a beautiful certified pre-owned BMW X1 from Tom at BMW of Watertown. We literally looked all over the country and found our dream car right here in Watertown. Tom and Jeffrey couldn't have been more helpful, honest and friendly from the moment I called and spoke to them. We will be buying our next BMW right here. Thanks again Tom!

kmerlin513

Nov 23, 2014

This is my first BMW and I am very happy about my choice. Tom was amazingly patient and knowledgable. I live in Killingworth, CT which is an hour away from Watertown but I was on my way to a birthday party and stopped to have a look... And my experience was so positive it was a very easy decision to make.Thank you for everything

melvin gonzalez

Nov 20, 2014

one of the best buying experience worth the 2 hour drive from Boston

arciero

Nov 12, 2014

I recently purchased a new 535 sedan. I used the online True car service to try to get the most competitive price. Tom Zukowski notified me immediately and was an absolute total professional through the entire process. What impressed me the most was his quiet, but expert demeanor and his total command of the product he was selling. There was no "hard sell" attitude on his part but a compete disclosure of the entire pricing and what BMW of Watertown could do. He shared with me all the numbers which was totally refreshing and really the decision was up to me whether I wanted to do business with this dealership. I never felt as if I was being taken advantage of.The manager Jeff Pearce was equally professional and a pleasure to work with during the entire process. I would recommend this dealership with absolutely no reservations, it is a superb place to purchase a quality car.

sheebachacko

Nov 10, 2014

I had the great pleasure working with Dennis Smith. This was my first time purchasing a car without my dad and Dennis made sure I knew every option possible which will work great with my finances and lifestyle. He is the most patient person I have ever dealt with while making any purchase. Every question I had he was able to answer without hesitation. I am more then happy with the purchase I made and never thought twice after. I highly recommend Dennis in making a purchase for any BMW. After purchasing this vehicle he showed me everything I needed to know. Even though my dad wasn't here i'm sure he would have been happy. Thank you very much Dennis.

watertown

Nov 9, 2014

Jeff and Thomas were extremely helpful and friendly. The entire process was extremely painless. We traded in our old car for the new one, and ran into no issues at all! We will be back once the lease is up!

112700rcm

Oct 29, 2014

Geoffrey Baldwin and Jeff Pearce---what a fantastic team! Truly honest professionals who made my buying experience perfect . They were very helpful in all aspects of the transaction from finding to financing the perfect car. We used the USAA car buying service...and it could not have been easier. We strongly recommend that you call Geoff and Jeff before you buy your next car! 2015 328XI GT--Sweet Ride!

nwbmw

Oct 26, 2014

Thomas our sales representative really made our decision to buy very easy. His experience in auto sales at other dealers really gave him knowledge to help us compare features, models, warrantees, etc. Both Tom and Jeff made us very comfortable about the purchase. A no baloney experience!

Christian Williams

Oct 22, 2014

Now on my third BMW from BMW of Watertown, Tom, Jeff, Byron, and everyone at the dealership went above and beyond to ensure that my experience was first class all the way.Not only was each and every person professional and consistent with making sure I was taken care of and any issues addressed during the entire experience, but the entire experience from start to finish was exactly as I had hoped it would be.Tom my client adviser was perfectly honest in discussing my options, as well as in his own personal experiences with other vehicles, and everything he told me convinced me that the car I chose was the right choice for me. Jeff too was honest, forthright, and more than accommodating to ensuring that the price I was most comfortable with was where we ended up at the time of purchase.As everyone at BMW of Watertown has shown me in my two years of doing business with them, they take great pride in their job, and I very much look forward to remaining their loyal customer in the future.

MatthewTretin

Oct 17, 2014

I bought my first BMW from Tom just a couple of weeks ago and I could not be happier. I picked up a certified used 328i w/ 6 speed standard transmission, what a car! But this review is about Tom and the dealership... Tom as professional and friendly, he's really a great guy and after talking to him for a few minutes I was pretty sure of his top notch character. I'm an engineer so I had a ton of detailed technical questions and Luis was right there with all the answers. At the end of the day, this is only the 3rd time I've ever bought a car (I'm still a young guy), and I would go back to this dealership no matter what they sold. Great cars, great people, great service.

Kevin772

Oct 16, 2014

Tom Zukowski was very professional and is very knowledgeable about the features of the 328i. He explained everything in a clear, patient manner. I would highly recommend him if you're considering a future purchase.

cory patterson

Oct 11, 2014

Tom at BMW of Watertown was outstanding. Never pressured us to buy and answered all questions. He spent ample time with us explaining all the technology of the car. Would definitely recommend asking for Tom if looking to buy a BMW.

Muffinman1122

Oct 9, 2014

I recently purchased a 2015 BMW 328xi. The salesman who helped me purchase this car was named Geoffrey Baldwin. He was so professional and patient. He was very respectful and told me everything I needed to know about the vehicle. Even upon purchase he sat with me very patiently and gave me a tutorial of my new car. One of the most humble salesmen I've met. Overall service at the Watertown BMW was amazing. They were very reasonable with the price and really helped me out so much with purchasing my new car. Amazing people. Especially Geoff!!!!

carol.matteostrachan

Sep 30, 2014

just purchased a BMW X3 Diesel........Dennis Smith was very knowledgable and easy to work with.....the deal they presented to us was unmatched by any other car dealership......happy they included the service agreement with the warranty..... also they gave us the highest amount for our trade in

Prashantgoel

Sep 29, 2014

Just bought an X3 from this dealership. The overall experience was excellent. They were completely upfront and honest about the pricing and also gave a fair deal on our trade-in. Our sales rep, Dennis Smith was extremely pleasant. We felt no pressure to buy, which was a very refreshing change compared to some other dealerships we have been to. Jeff in management went out of his way to make sure we were completely satisfied and the transaction was done in a timely manner.

watertown

Sep 24, 2014

We originally went looking for a car for my wife, since her car was at the end of her lease. After expressing some interest in a car that was on the showroom floor,Tom showed me the features and some other models as well.On that same day, he put together an attractive deal,and we ended up leasing 2 cars that day! His patience and attentiveness is to be commended !

BMWX3 2015

Sep 21, 2014

Peter Keast and Thomas Zukowski were wonderful to deal with when buying my new X3.. Went to two other BMW dealerships but they did not provide the same service or transparency that I received at BMW of Watertown. Tom even got me a great gift! I highly recommend Peter, Tom , and BMW of Watertown.

blm2014

Sep 12, 2014

BMW of Watertown made the car buying experience flawless, from product knowledge, to actual delivery of the vehicle. They are a great group of knowledgeable people.

emoconnell

Sep 12, 2014

Being new to BMW, I had many questions which were answered to my satisfaction. This led to the purchase of a Certified PreOwned BMW. I was most impressed with the inspection/service that was done on the car prior to pick-up. Tom Zukowski was great to work with and I am happy to recommend him as a Client Advisor.

Irislab12

Sep 8, 2014

Thomas Zukowski and the owner of the dealership were friendly, efficient and a pleasure to work with. When we need our next car, we would return to this dealership.

nancyjeffm

Sep 5, 2014

I would highly recommend this dealership. Tom was the most knowledgeable salesperson we have ever dealt with, he knows his product inside and out. Jeff was extremely fair with the purchase price. As my husband said, it was the first time in 38 years he hasn't felt like he was "taken for a ride" when dealing with a dealership. Super experience!!!

CT305

Sep 4, 2014

Ian was referred to me by a coworker who purchased a vehicle from him. I came in with an x1 in mind. Ian showed me to an x1 right away to test drive it. That was the easy part, the hard part was finding an x1 built the way I wanted it to be. After countless attempts in finding a car with all my requirements, he was able to find one and get me in it. Ian was easy to get along with, not pushy at all, knowledgeable, and made sure I did not settle unless it was the car I wanted.Jeffery was a no nonsense individual and answered all my questions but made sure I understood everything before signing, since this was my first time leasing.This is my first BMW and the experience was great!

bgodin64

Aug 26, 2014

I highly recommend this dealership. I have using this dealership for years and have recently purchase a new 5 series. Tom Zukowski, the salesman was very professional and full of knowlegde. He knows the product inside and out making my decision easy. Their service and sales staff are the best !!Big thanks to everyone there and hats off to the General Manager Peter Keast.Brian G.

bmwkid

Aug 26, 2014

It was a pleasure working with Dennis S. and Jeff P. on the purchase of my new BMW. They were both professional, courteous and accomodating. Dennis was patient with test driving different models; and was never pushy. Jeff was upfront and very fair with the vehicle pricing.Thank you both!

Drjenn05

Aug 20, 2014

Due to a very fast and complicated geographical move, I had a span of only 3 days to buy a car. It could have been a very stressful situation to say the least, but both Jeffrey & Dennis worked with me to make it happen and I couldn't be happier with my new (used) X3 and the customer service I received. I knew exactly what I wanted and found them to be patient, understanding, and supportive. Because of the time crunch they had to jump through a few hoops, including Dennis coming in on his day off and I am very appreciative of their professionalism and dedication to making the customer happy.

BMWX3Babylove

Aug 17, 2014

Buying a new car can be a very intimidating experience, but not at BMW of Watertown. The sales people were straight up, honest, and friendly. I never felt like I was being hustled, which was the feeling I had suffered at another dealership. They are totally professional, and helped me with all my questions, and made me feel relaxed and ever so comfortable with the buying process. They also gave me a great deal on my car. I totally recommend them to everyone.

irabindman

Aug 17, 2014

MY WIFE AND I WERE LOOKING FOR A NEW CAR TO REPLACE OUR LEASED AUDI A4. BMW OF WATERTOWN GAVE US EXCELLENT TREATMENT, AN EASY LEASING EXPERIENCE, HELPFUL INFORMATION AND A BEAUTIFUL NEW 2014 328xi. TOM, OUR SALESMAN, WAS VERY KNOWLEDGABLE AND COMPARED THE AUDI AND BMW FEATURES. OUR TEST RIDE WITH HIM WAS DELIGHTFUL. WHAT REALLY SOLD US WAS THE ORICE. JEFF PEARCE WENT OUT OF HIS WAY TO CLOSE THE DEAL AND WE SIGNED UP THAT VERY DAY AND TOOK POSSESSION OF OUR BMW THE FOLLOWING WEEK. AN EXCELLENT EXPERIENCE LEASING.

Alberto DiLernia

Aug 16, 2014

My salesperson was vary Knowledgeable, courteous, and professional. not pushing like some dealership, I would recommend Ian and the dealership to my friends and relatives.

Danaherm

Aug 13, 2014

Purchased a 2015 BMW X3 from this dealership. Had a great experience: professional, helpful and no sales pressure. I am very happy with the overall purchase experience.

krock85

Aug 9, 2014

When deciding to buy a new car, I worked with Ian on picking out what would best fit me. I came in to look at the X1, but he also showed me the 3 series to compare. After making my decision to buy the X1, Ian was great at helping me choose packages and colors. He was very patient, full of information about the car, and in general provided me with a great car buying experience. Once I received the car he patiently went through to explain to me everything in it. His service doesn't stop when you drive off the lot. He followed up afterwards to ensure I still liked the car and to see if I had any questions. Whenever I visit for service, Ian takes the time to come over and say hello. This type of service is above expectations, showing how much he, and BMW, values customers and their satisfaction.

Josh_DaCruz

Aug 7, 2014

I thought building a vehicle would have been a difficult and time consuming process but Ian Yuhas was more than helpful and made it a breeze. I was expecting the build to take up to six weeks, however, it was ready in less than four. The morning the X5 arrived, Ian called me and had the inspections completed and the car detailed by that afternoon. He was very helpful and a pleasure to work with.

steve0079

Aug 7, 2014

A few weeks ago I had purchased a used BMW. Tom Zukowski had taken plenty of time to show me the vechicles that I was interested in. Tom took really good care of me and made buying a new car really easy. Also Peter Keast and Jeff Pearce had done a great job with all the paperwork as well. Everything had gone really good and I was very happy when I had left in my new car at BMW of Watertown.

Dana_

Aug 5, 2014

I purchased a used car with the help of Ian Yuhas. Ian was helpful, smart and professional. He went above and beyond to find the ideal car for me.

Kate Coviello

Aug 4, 2014

Ian did a fantastic job finding the perfect car for me. I highly recommend anyone who is looking to purchase a BMW to ask for him at the Watertown dealership.

johnjvaitkus

Aug 1, 2014

Purchased/Leased my BMW 328i X-Drive in May of 2014 from BMW of Watertown. Absolutely, hands down, The Best Dealership experience EVER! The sales person I dealt with was Dennis Smith. Dennis was warm and engaging, knowledgeable and could do enough to make my experience and absolute delight. I would HIGHLY recommend going to this dealership and working with Dennis.Jeffrey Pearce, Finance Manager, also earned a shout out! Extremely professional and knowledgeable about the entire Lease process.Jeff couldn't do enough to ensure the process went very smooth!If you are thinking about buying or leasing, whether it be a new or pre-owned, you Owe it to yourself to visit this Amazing dealership.I am VERY hard to please and these folks have my business from now on!Can not say it enough: Great people, Great dealership, Great car!!

Acapizzi

Jul 29, 2014

I worked with Tom Zukowski on the purchase of a new vehicle and couldn't have been happier with the experience. Tom was professional, courteous and very knowledgeable. He was not pushy or pressuring me for a sale, in fact, he allowed me to take my time and feel comfortable with my decision. I would highly recommend BMW of Watertown to anyone interested in the ultimate driving machine!

davidpapp

Jul 29, 2014

On Friday July 11, 2014 I went to a local car dealer to buy a car. The car I picked out was very nice. The only hitch was they didn't have the color I wanted, but the salesman assured me me could get it in by Monday. I asked him if it would be easier if I picked it up the following Saturday. He said great he would use the extra time to detail it ect. On Tuesday he called and said he couldn't get my color choice to pick a second, which I did. On Friday I began calling him to see if he had found the car and for 3 hours he ducked my calls. Finally I spoke with his manager who told me that the salesman had told him earlier that day that he couldn't get the car and didn't know why he was ducking my calls..Long story short I backed out of the sale. This led me to BMW of Watertown. I have never owned but have always wanted a BMW. There I met Thomas Zukowski Client advisor. From the start I laid my cards on the table with Thomas, telling him of the experience that had occurred earlier that week. His professionalism and attention to detail proved to be extraordinary. Right up to the time of delivery (in which he spent 45 minutes going over the many features the car has to offer) he delivered on his promises. He even stayed an hour past closing to meet my needs. I have bought over a dozen new cars in my life and have NEVER had such a pleasant buying experience before. I guess I not only need to thank Thomas and Watertown BMW but also that clown at the other dealership. Thanks for pushing me into buying the ultimate driving machine

rgood

Jul 28, 2014

The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and did not press the sale. They were very transparent and fair in their dealings and attentive to my questions and schedule. They accommodated a short-notice test drive, and provided an extended period of time for back roads and highway, then another round with just my wife and I. The deal making was honest and unpressured. When we eventually decided to purchase the vehicle they were genuinely happy for us and facilitated the transactions smoothly and quickly. Our sales agent, Tom Zukowski was great. He really got to know us and our situation, and even shared some of his personal experiences that added value to our understanding of both the vehicle and deal. Overall a great experiences, and we love our NEW 2003 Porsche 911 Carrera 4S. FYI, I also have a BMW X3 that is serviced at BMW of Watertown. The transparent and fair dealings in sales is carried through to the service department.

susangreene.powers

Jul 28, 2014

I brought my 2008 BMW in for service 2 weeks ago...they gave me this wonderful loaner..I loved it so much that last week I traded in my 2008 for a 2014 lease. Dennis was my sales person and I worked with Jeff for the financing...I had such a wonderful experience. I walked out with the car I wanted and I felt I was treated very well throughout the entire process. Not your typical car sales or F&I people...When I went back for a question Maurice stepped up to the plate and went over a few more things the next day...so much to digest all in one sitting. Thanks guys you make an awesome team!

Rx350l

Jul 27, 2014

I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpected based on my prior dealings with car salesmen. A+ rating for the dealership! BMW of Watertown will be my first choice when I am ready for a new vehicle.

HYSDB

Jul 25, 2014

Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jeffrey Pearce was great to work with. Very respectful.

hemeboy

Jul 22, 2014

Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any confusion or ambiguities - thoroughly professional and responsible.

knamek2014

Jul 18, 2014

I normally do not write reviews however, I feel compelled to do so in this case.I recently purchased 228i and cannot say enough about the professionalism and overall pleasant experience in working with both Maurice Janazzo and Jeff Pearce. I will certainly share this experience with my friends and colleagues. Kudos to you both and thank you.

gcalabre

Jul 16, 2014

Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure.The sales associate even offered to come to my home to help sync my garage door opener if needed. Would recommend this dealership.

jayoung24

Jul 15, 2014

It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the process and made the buying experience and overall very positive one. We were very satisfied with our interactions and would certainly recommend Dennis and Watertown BMW to those looking for a great buying experience.

Bpaldridge

Jul 4, 2014

We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful certified preowned X5 we were interested in seeing. I called to schedule a test drive and from the initial contact the staff were extremely friendly and accomodating. We met with Thomas Zukowski to test drive the car and upon meeting him we were put at ease with his vast knowledge of BMW and amazed at his ability to honestly compare the X5 with other competitors vehicles. We fell in love with the car during the test drive and were pleased with the ease of price negotiating and Thomas' help and informative sales style. He was not remotely pushy and we didn't feel like we were being sold a "used car" by a "used car saleman". We would definitely recommend BMW of Watetown and especially Thomas.

mikesouza

Jun 23, 2014

After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inventory. I ran into Tom Zukowski in the parking lot. I told him that I was thinking of buying a used 3 series, but wasn't sure which model was right. Tom suggested that I drive a few of them back to back. We did so and quickly narrowed in on the car that was right for me, a 335i X-drive with the Sport Package.Tom was super friendly, supper helpful and very consultative. Tom knew his products like the back of his hand (a rare treat today). He explained the differences and helped me make a the right decision. There was never any pressure and once I had decided to buy, Tom made the rest of the process so easy for me. Financing, insurance, registration, he took ownership of everything. I usually don't enjoy buying cars. I can't stand the game play, pressure and nonsense. But this time.... This time was different. It was an absolute pleasure to do business with Tom, Jeff and BMW of Watertown. I look forward to going back.

brit303

Jun 5, 2014

Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely professional, and he did a great job in explaining car features and iDrive (as this is my 1st BMW). He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed for any follow-up. I found BMW of Watertown a welcoming dealership and would recommend it.

RichRand

Jun 3, 2014

Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car buyer, my wife and I drove the extra distance to BMW of Watertown for our purchase, even though we have dealerships that are closer. He was the only sales rep that voluntarily included factory incentives in price offerings - and who we chose to close the deal with.Jeffrey Pearce, business manager, made it very easy to process our purchase during delivery. He provided options, pros/cons about extended warranties.My wife and I both highly recommend BMW of Watertown.

hewlhy

Jun 1, 2014

This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had. Dennis is extremely professional, knowledgeable and his follow-through is outstanding. He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed. I found BMW of Watertown a welcoming dealership and would recommend it and especially Dennis Smith to anyone.

keithriz

May 28, 2014

Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car purchase by addressing all my concerns including repairing a few minor typical used car imperfections. I am extremely pleased with the car as well as the entire buying process and was treated very professionally and above board in all aspects of the transaction including a very fair offer for my trade-in. I look forward to future business with BMW of Watertown and highly recommend this dealership.

chaseng

Apr 14, 2014

We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return after meeting Ian Yuhas. Ian was extremely instrumental in our recent decision to lease a new 5 series from BMW of Watertown as he is a consummate professional which when combined with his friendly manner and impressive knowledge of the vehicle made our decision that much easier. He is truly an asset to the dealership and should be recognized for his efforts to go above and beyond our expectations in order to accommodate us.

Bugai

Apr 3, 2014

Outstanding dealership with professional personnel. Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the BMW was fun! Joanne Bugai

catpargolf

Mar 24, 2014

I have only praise for Ian's attentiveness. I returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology package" and the BMW connected features. He was patient and appeared to be enjoying the "teaching" lesson. He made my choosing BMW of Watertown a very positive experience.

pak

Mar 17, 2014

They did not have the car i was looking for so i didnt buy from this dealership. That said they were very prompt, followed up quickly to see if they could assist me. They were very pleasant to deal with

nunes08

Mar 15, 2014

The sales associate, Perry Gentile, was extremely helpful throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I bought at this dealership and both times they have been very fair in negotiating the price. After the sale Perry was extremely helpful in helping me get the bluetooth, GPS and controls setup with my preferences. He's also followed up with me twice to ensure I'm satisfied with the purchase. If you're in the market for a new or used BMW this is the place to go. Although this is a smaller dealership with less inventory the customer service and attention to the customers can't be beat - true family atmosphere.

crwindy

Mar 10, 2014

I just purchased a BMW 328i GT from Ian at BMW of Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed nice and straight forward. We worked with him to find the car we wanted. His pricing was great without hassles. Ian searched all of the cars that were coming into the East coast. We found one that had what we wanted and didn't have what we didn't want. We were a little hesitant about the color, so we left it as maybe, with the possibility of ordering from Germany. We found some other pictures of the car in the color available and it looked great. We ordered the car on Monday. They worked to get us the car which had just arrived in the port. They had to swap with another dealer and then get the car us to Ct. They were in constant contact with us. We picked up the car on Saturday. Ian called before we got there to tell us how good the color looked and he was right. We had a great experience with Ian and the dealership. I asked him to keep an eye out for a 335 convertible I know a friend of mine wants. I am happy to send my friends to him for business.I would give them 6 stars if available.

carlalarocque

Mar 2, 2014

Great experience! Great customer service. Perry was great and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful

FOGELSTROMROBINA1

Feb 22, 2014

The service I received when visiting BMW of Watertown on Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took my car right in to check, while I waited only a short while in a comfortable environment. They checked all of my tires and assured me everything was safe. I am grateful for the attention and care I received.

Echohart

Dec 6, 2013

I had a great buying experience at this dealership. I was treated with professionalism and courtesy and my test drive of the BMW X3 was actually fun! The hills and winding roads in the Watertown area really let you experience why folks enjoy driving BMWs. They managed to find the exact car I wanted (color and options) at a good price. My salesman Ian was very patient and helpful and General Manager Peter Keast worked with me on a price that I felt comfortable with. Overall it was a very positive experience and I highly recommend this dealership. Karen Hart

johngoodman

Nov 14, 2013

my 2002 bmw went in for service for no heat blowing i recieved a phone call 2hrs later explaining the problem an was parts needed to be order. at that time iwas asked if i needed a loaner car since i have access to a company car no loaner was necessary i was called 2 days later by rich stating the parts were in an they would be installed next day rich called an said the mechanic wanted to go a step further he found the air cowl leaking water soaking the micro filter an getting into the fan motor causing it to fail these parts needed to be replaced since they caused the problem in the first place more parts were ordered since it was the weekend rich went out of his way to locate me aloaner car since 1 wasnt available at first rich was able to keep the price right around the first quote an i was gratefull for that the experience opened my eyes to dealer repairs an the service you get my hats off to rich dangelo an the whole crew at bmw of watertown thank you john goodman

Madison61

Oct 25, 2013

My car had some issues. They were able to find them and clear up the problems. The car has 125 thousand miles and runs like new!

Juddy25

Oct 7, 2013

I wrote a review at the beginning of the year when I purchased my 2011 328 i x-drive M-sport. Sales person that I dealt with was awesome and I wish he was still there (Jerome). Anyways, time for the service department. I have never experienced anything like this in my life especially when I paid 34,000 dollars for a used car. Many little thing on the vehicle have been breaking, but that is part of nature sometimes. It all started when it was time for service. They told me it would be about a week.... No problem.. drop the car off, pick up the loaner, explain what was wrong with the vehicle, and come back in a few days to pick the vehicle back up... Seems to be a simple execution of what customer service should be especially when one purchases "the ultimate driving machine." Think again... Was supposed to drop the car off at 830 am on a Tuesday. I get a call Monday at 500 pm stating that they don't have any loaner vehicles. So my next question was okay, so what do you want me to do? The service department told me that they will call me when a car is available. My next question is the vehicle says I have 200 m/s before the oil is due? Did you want me to drop the car off at a different dealer so I don't go over the allotted mileage? I was told he doesn't know. Great service.... I work third shift, overtime, and am in school full time... I don't have time to guess or receive calls 15 hours before the vehicle is supposed to be serviced to cancel. Anyway, I receive a call 2 days later stating to drop the car off at anytime in the morning. Drop the car off at 730 am, was told that the service manager gets there at 8am.. I tend to like to be on time for an appointment, so I was there a little bit early. Service manager gets there at almost 830am.. awesome. Not a problem though because I had the afternoon to myself. One thing I didn't understand was that there were 4 loaner cars sitting out in front of the building. (You can see that they are loaners because of the USA symbol on the doors). I find that strange since there were no laThings wrong with the car: shade in back broken, shifter knob broken, seatbelt extender broken, right quarter panel light (clip holding it in broken), front breaks squeeking and grinding (39,100 miles on vehicle, so time to be done anyway), battery light keeps coming on that it needs charge and to unplug external devices, car stalled out several times during winter time, remote battery always low, slipping out of third gear, and finally my model had a recall that needed to be fixed. Service manager Craig was good to me... said he would do front brakes and to bring the car back in 2000 miles to do back brakes... No problem there. Said if the car hasn't stalled recently, it could have bad gas from a mom and pop store. Sometimes that happens. Perfect, I don't have to worry about stalling and I have a Shell right down the road, will only use them.I call on Monday. Service manager Craig is hurt and wont be in for awhile (my condolences). Was told front brakes are fine. Told that they don't know why the car is slipping out of third gear, they scanned it and test drove it (liars). Dropped the car off with 39,100 miles and a full tank of gas. Picked the car up with same miles on it and full tank of gas, that's weird. They said that the battery is showing nothing is wrong with it (I am making this up and pulled this out of thin air). They were back ordered on the parts: back shade and shifter, I still picked the car up because I am livid right now. Fixed light clip but still not flush with the quarter panel. I asked why they wouldn't replace brakes when they told me they would and they said nothing is wrong with them. Car has almost 40000 miles on it and brakes have never been replaced. Vehicle is driven mostly city miles. The car now says that the front brakes don't need to be replaced for another 43000 m/s. So, I am going to get 80000 miles on a pair of brakes. Unbelievable.... The worst part about it is when I drove the car out of the lot, the brakes where grinding while taking a right hand turn from a stopped position. Going up a hill on the way home shifted from third to four and it slipped into neutral again.... Great job BMW.... As soon as my car comes off of warranty, I can guarantee you that they will be more then happy to charge me to replace and fix everything.I will be trading the car in and getting something more reliable and with a service crew that doesn't lie and treat you like a piece of garbage. I will never do business with BMW of Watertown again, they have no idea how to plan or treat their customers like customers. Most of all they are absolute liars. I am not looking for something for nothing, but when you purchase a luxury car you would expect luxury service, well think again if you plan on purchasing something from BMW of Watertown. Absolutely terrible. Jerome please come back, this wouldn't have happened if he was still working there. Through the facts and circumstances presented above, this is why I am giving BMW this rating.

yoli9110

Aug 28, 2013

NEVER WILL I RECOMMEND THIS DEALERSHIP!! I should've asked for the carfax. I trusted the person assisting me when he said the car I was purchasing was not in any accidents. now that I'm trying to trade in I cant get anywhere near what I owe because I it was in an accident months before I purchased. I was also told that all the lights were covered in the expensive maintainance agreement I purchased and now that I have a headlight out they say its not covered. Wont ever purchase from this place again nor will I recommend

43gman

May 9, 2013

Brought our "Baby," our 1997 Z-3, to BMW of Watertown for her first check-up/oil change since we moved to CT. We had made the service appointment with Nick. He was very professional on the phone. The service rep that checked us in is Rich D'Angelo. Friendly, extremely knowledgeable, professional, personable, (and VERY PATIENT with the car's old and fussy owner,) Rich took the car quickly through the initial part of the service procedure to our complete satisfaction. He has a great skill with installing trust in him, and his agency.The car was given a complete going over and an oil change in less than an hour. We were able to wait while the service was performed. Then even though there was a light on and off rain, Rich said they wanted to wash the car for us. Being a very low mileage Z, we are really paranoid about the paint on the car, but he assured us they wash all the service customer's cars by hand, and are very careful. Our little Z came out looking better than ever, even in the (dreaded,) rain!Here is the best part, though. Sometime in the two years we've had the car, the front bumper had apparently been pushed in a very slight amount, maybe 1/2 inch. There are no marks in the paint, just a very small sort of misalignment. While Rich was out at the car writing up the initial service order, we pointed the damage out, and asked his advice as to possible repair. He said when his folks were done with the service, he'd send us to the body shop they use. So, off we went, just around the corner to Affordable Auto Body, the official shop that does body work for Watertown BMW. Rich had called them ahead to say we were coming, and even though their shop is only around the corner, a very friendly tech met us in the driveway, as we were pulling in. Calling us by name, he proceeded to assess the car's bumper area. Assuring us that it was a minor adjustment, he then offered to work on it, while we waited. (!)Within about fifteen minutes, he had the bumper aligned, and as good as new! And most amazing of all, was, NO CHARGE!! We've been restoring cars, collecting, buying, selling, and generally fooling with cars for about fifty years. In all of that time, only a handful of car dealer experiences would match that of the wonderful help and good feelings we have from knowing Rich at BMW of Watertown, and the kind folks at Affordable Auto Body! Many thanks for a wonderful car experience. We'll be back!!

335BIMMER

Apr 24, 2013

The service department at BMW of Watertown has been phenomenal. They make owning and caring for a BMW easy. I have been taking my 3-series there ever since I purchased it (pre-owned) almost two years ago. I can honestly say that I will not take my BMW anywhere else. Rich D'Angelo and Nick Allen have provided the knowledge and expertise to service my vehicle in the most cost effective manner possible. Dan the technician has consistently been chosen to work on my vehicle due to his skill and attention to detail. Together they have always made my service experience extremely pleasant. I will continue to return to BMW of Watertown for all of my service needs.

spike1951

Apr 19, 2013

Rich has always gone out of his way to help me on service issues.He is polite and knows his stuff vary well. Rich takes the time to listen when I have questions and always gets right back to me with an answer.You are very lucky to have someone like this with your company. I have spoke about Rich to many people and will continue to. Thank you!

mgpeek

Mar 20, 2013

My wife and I both drive 3's. We bought hers from the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. It has been a pleasure working with them.Recently, we were faced with some costly repairs. Diagnostics performed by a local mechanic determined that we needed a new wheel speed sensor... and then a new ABS/DSC control unit. Before going ahead with this work, I thought it would be a good idea to get a second opinion. I called Watertown and spoke with Nick Allen (Service Manager) who clearly has good experience and hands-on knowledge of these cars. After a brief conversation, Nick diagnosed the problem over the phone and suggested an alternate approach... which ended up saving us quite a bit of money. Now THAT is customer service! Many thanks again.

RFP1

Mar 6, 2013

I had seen an ad on Autotrader for a 2010 Certified 528 IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales associate. In about 2 minutes, Boris came over and introduced himself as one of the Client Advisors.After some prelininary discussions, we went on a 20-30 minute test drive, and Boris was extremely helpful in explaining all the technical aspects of the car, including the iDrive system, Navigation system, idrive Controller, etc., etc.Back in the sales office the serious discussions began, regarding the price of the car, and most importantly the dreaded trade-in value of my car, which did need new tires, brakes, and some cosmetic work. After going back and forth for a while, Peter Keast, the General Sales Manager joined the conversation, and more discussions, regarding trade in-values took place. Just to note the asking price of the BMW that I was interested in buying was never a real issue. I had checked all the similar cars within 100 miles on Autotrader and BMW of Watertown was the most competitive value for the money.Still not completely satisified, I left and did some more research on my trade-in using a few online buying sources, etc.,etc. About 2-3 hours later, I called Peter and told him I wanted to come back and purchase the car. Boris, Peter, and I had a brief disusion ( on the trade-in value of course), and after a few concessions on both sides, I purchased the car.I am giving BMW of Watertown a 100% rating, because of their great help, knowledge, consideration, and understanding of the car buying process. If you are looking to purchase a new or used BMW you must go to them. You can check out BMW of North Haven, BMW of Bridgeport, or New Country BMW, but you must visit BMW of Watertown, before making a final decision Again, thank you Boris and Peter for a truly wonderful buying experience. You guys are the best !!!

Juddy25

Jan 9, 2013

Jerome was and is by far the best and most honest sales person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not only gave me a great price, but took care of me as if I was family. I was looking to buy my wife and myself two new cars from the Honda dealership across the street, but was treated so poorly that I wouldn't send my worst enemy to do business with them. Again, I would highly recommend seeing Jerome if you are looking to purchase: new, used or a lease of a BMW. And if you don't think you can afford one, think again. Jerome will take care of you and will hit what ever price points you need. I really can't speak enough about how great my experience was. If Jerome decides to go to another dealership, whether it by Isuzu, I will purchase from him again. He also gave me his personal cell phone and anytime I needed help or had questions he always answered and helped me. Thanks again BMW of Watertown and especially to Jerome, My wife and I will be life long customers as long as you are there.

Rodney0054

Jan 8, 2013

On Friday some troubling alerts went off in my 335 so I pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me the car was safe to drive over the week end. The work was completed same day and under the CPO warranty. When I dropped the car off it was clean and when I picked it up even cleaner. The entire experience was what I expect and appreciate. Easy and courteous.

K.Dugan

Dec 27, 2012

Jerome is by far the best client advisor I have ever dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get you a price that you are comfortable with. This dealership overall was a delight to deal with, and I would highly recommend them to anyone looking for a new or preowned vehicle.

clex2

Dec 10, 2012

I live in California but needed a PPI on a car I was buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price was very reasonable. Based on my experience with BMW of Watertown, I would recommend them.

deb.conner

Nov 21, 2012

Nick is great; he is very knowledgeable and a pleasure to work with. I purchased my BMW from a different dealership but their service was not good so I went to BMW of Watertown and am so glad I did.

janalbert

Nov 17, 2012

I recently had an issue with my new X3..my first BMW. Rich D'Angelo was amazing in helping me get the issue resolved. I feel confident that any problem I have he will be able help me with.Nick Allen was also great to work with. As a new BMW owner I can honestly say my X3 and me are in great hands!

joanbo

Nov 16, 2012

I trust Rich's opinion on the work that needed to be done on my car. He is trustworthy and the quality of the work is exceptional. I was told at another dealership that didn't put my car up on a lift, that my tires were only about 40% worn. When Rich had the tires checked out, one of the front tires, on the inner rim, was so worn that he said I would've had a blown out, very soon. I replaced all four tires and had a front end alignment. My car drives like a new car! Any other suggestions that Rich had were well taken - I replaced the battery too. I feel very safe driving my car for another 90,000 miles!

tua83222

Nov 14, 2012

Rich D'angelo has been my service advisor since I purchased my vehicle in 2011. Rich has been extremely accommodating and has always been able to entertain all of my service related questions. He has always been reliable and trustworthy, offering valuable advice to keep my vehicle running at its best at the lowest possible cost. Rich has worked with the parts department and the skilled team of mechanics to install and retrofit several parts at my request. Rich shares a passion for automobiles and leverages his background and knowledge of motor vehicles to relate to and help his customers. Since I have started bringing my vehicle to BMW of Watertown I have moved away from the area and am now within closer vicinity to several other Connecticut BMW Service Centers. I have continued to return to BMW of Watertown because of the dedicated employees such as Rich. Rich is an asset to the dealership and a valuable member of the service department. I can honestly say that I will continue to bring my vehicle to BMW of Watertown for as long as Rich and the other helpful members of the service department are there.

bdublu

Oct 25, 2012

The special financing incentive (first two payments paid by BMW) from Joseph DeMayo was rescinded by the dealership on the day I took ownership of the vehicle after confirming the deal with Mr.DeMayo two day earlier. Value of this incentive was $1,500. Repeated attempts to re-instate the incentive were ignored by Christopher Janazzo. BMW of North America also attempted to persuade Mr. Janazzo to reconsider without success. I will refer all of my service and future purchases to another BMW dealer. I will also inform everyone I know of my experience with BMW of Watertown. Seems like it would have been a small price to pay for the volume of potential lost business.

mbs178

Oct 24, 2012

Ms. Daily was very helpful to me, and prompt, both on the phone and in person at the time of my visit. I had purchased a 5 year old BMW 320xi in a private sale. It was a one previous owner car and had been purchased and always serviced at this dealership. I took it to Watertown for its last warranty service. I was very pleased with the service, and particularly with the help I got from the Shop Foreman. He went to the parking lot with me and gave me at least 20 minutes of his time to review the iDrive system. That was very helpful because the owner's manual is so detailed. This dealership is one hour's drive from my house, and I have a trusted foreign automobile service garage about 1/4 mile from my house, which services BMW's. Now that the car is off warranty I will probably use my local mechanic but will certainly drive to Watertown if needed.

Glopan

Oct 21, 2012

I have had the pleasure of receiving very patient and polite tutorial from NICK ALLEN,Service Employee, at BMW of Watertown, Ct. I am older and not generally a fan of the often difficult to use IDRIVE/ICOMMAND feature of my 2008 gently - used 5 X Series vehicle. Fortunately, Nick has been assigned to me on 3 visits at the Dealership when I stopped in with questions. Nick is kind, knowledgable, and professional!It is truly reassuring and refreshing to know that he is available to review concerns that I present and to help me navigate the extremely lengthy and confusing Instruction Manual. :)THANK YOU,Gloria Panasci

DavidMBMW

Oct 6, 2012

The dealership has made every effort to meet my needs in a courteous and professional manner. The service department was thorough and time efficient meeting my specific needs in terms of providing a courtesy car. Jerome was tireless in providing me with answers to my many questions in a friendly and courteous manner. I would definitely recommend this dealership to others.

RyanSweeney

Sep 14, 2012

After a rather difficult situation dealing with an out of state BMW location, Watertown went above and beyond to help mitigate the situation. Not only did they save me countless hours of frustration but kept proper communication during my repair process, in doing so obtained important information that most certainly saved me hundreds of dollars in repair costs. On a lighter note, you always expect to be treated kindly when doing business with a company that specifically deals with a high end cliental, but its refreshing to feel as if its not just because they want your business.

nnoll

Sep 11, 2012

I purchased my first BMW (535I)in August 2012. I drove this phenomenal car less than a week and returned to this great dealership to purchase an additional vehicle; this time an X5 for my husband. I now completely understand BMW's marketing of "The Ultimate Driving Machine". It is a pleasure to drive. Both my husband and I are completely hooked on this wonderful product and do believe we will be BMW owners for life. BMW of Watertown was by far a pleasure to deal with, from the moment we walked in. The experience from start to finish was flawless. They are all great people who know the true meaning of customer service.

wong4377

Sep 10, 2012

I had ought two new BMWs there, and thought they would treat me nice. NO NO. They were good for many years until recently. They serviced my first BMW, which had issues of starting and vibrating. After spending about 2K and about 10 miles out of their parking lot, the car died on the way home!! The service managerS refused to send a tow truck to help bring the car back and checking what was wrong! The altitute was so bad!! Unfortunately for me, the Watertwon dearlership was near my work and convenient. I decided to forgive them and brought back my new BMW back to fix the seat leather, which has changed color, though it is still under warranty. The service guy would not fix for me and gave me a lot of BS. I decided to never go back to this dearlership and went to Bridgeport, where they replaced the seat leather and fix a tire for me. FYI, I had fixed another of the front tire at Watertwon previously, which was about $120 more than the price I paid at Watertown. My recommendation, do NOT go to BMW Watertwon.

kristina.waters.5

Sep 6, 2012

I just bought my car at BMW of Watertown about 3 weeks ago. First of all the sales person was not helpful at all and made all these promises to get me to buy the car but when I went to pick them up didn't follow through on any of them. Couldn't even give me an owners manual. Then they called me a few days later and said I had to bring the car back for emissions which should be about a half hour and ended up taking three and a half hours. A few days later the starter goes bad and it's in the shop for two days. Now about two weeks later it has three more issues and I called to schedule an appointment for service and spoke to the service manager Pete and he was VERY rude and told me it wasn't his problem and that it wasn't his job to get me a loaner vehicle while the car is being serviced and called me a snot and said he didn't wanna help me.

brown eye girl

Jul 10, 2012

I was looking for a gently used BMW because my sister said they were good cars. Joe helped me to pick the right car for me. He told me all the features my car had and when I test drove it was amazing. He did a wonderful job getting me just what I wanted. I love my gently used black BMW. I think I look good in it too. just saying.

aldrin

Jul 7, 2012

BMW of Watertown exceeded my expectation! It all started with my client advisor, Chris Hughes. From my initial email contact a couple of weeks ago when I was in the process of relocating from SFO to CT. We got the deal done by email and phone. The day I arrived at the dealership, he was very professional and made it seamless to work with. Then I met with the finance director, Stephen, he was very helpful and even took time to help me understand the CT lay-out (knowing that I am coming from the West coast). Christ then closed out my visit by walking me through the car and what I needed to know to start the fun driving. Outstanding work.Great job team Watertown! Your GM Job Pimentel (who I also met on my way out) should give you both a good raise!

philipm1

Jun 20, 2012

I had a breakdown and I'm from another part of the State (near RI border). The dealership took my car, diagnosed it promptly and when it became apparent that it would take longer due the amount of work, even provided a loaner. Great job. I'm pleased with the dealership--above and beyond!

tdonahue

Jun 14, 2012

I bought my first Pre-Certified 2008 BMW 5 series at the BMW of Watertown, and all I have to say is that it has truly been the best experience for me in comparison to all the other dealership that I have ever dealt with in the past. The sales department has surpassed all of my expectations. They were extremely patient, informative, responsive and thorough with all of my questions. Additionally, I would also like to commend the Janazzo Family for their high level of professionalism, attentiveness and friendliness. It is my experience that when buying a commodity product, especially a luxury vehicle, the single greatest differentiator in making a determination where to do business is the people you are working with. As a result of my experience, not only will I recommend this great dealership to all of my family and friends, but I am guaranteed to be a repeat customer. Thank you again BMW of Watertown.

JoBeLarsen

May 15, 2012

My wife and I have been very happy with both the sales and service departments at BMW of Watertown. From the very beginning in 2004 when my wife wanted a 330ci convertible, the sales people accomodated her every request and somehow procured the exterior and interior colors she had requested as well as the 6-speed manual transmission, which at the time, we had not been able to find through any other dealer within a 50 mile radius. All the other dealers could come up with was an automatic transmission, and a model 325, not a 330, which has just the right amount of critical oomph when you need it. After that the scheduled service was free for the first few visits. We did not have to spend any money on repairs until June 2011, but duh, by now it was 7 years old and it was time to fix the brakes and a few other things. I came in today for my yearly oil change and checkup and including the just under $100 I paid for that, our total repair expenditure on this vehicle in 8 years, not including tires, has been just under $1500. What other kind of car do you know that has required less than $200 of repairs per year for 8 years and still runs like clockwork? If you have need of an emergency fix, BMW of Watertown is very accomodating. My wife slid off the driveway into a bush one weekend two winters ago when we had all that snow and one side of the rear bumper came loose. Being a "real man" I duct taped it until I could call BMW on Monday. They said, come on in. I did and they fixed it for free in about 10 minutes and I was back on the road minus the duct tape. Sweet! So a big round of applause to our Deutche Freunden at BMW and all the friendly and efficient people at BMW of Watertown.

curtotto

Jan 10, 2012

I just purchased a BMW X6M from BMW of Watertown. Pete in Service is great and so was Kim the salesperson. They fired Kim two days after I bought my car. It was the third car I bought from Kim (x5, m6 &X6m) and plan to buy from Kim again where ever he ends up working. However, Steve Lucas is the worst person I've ever had to deal with when buying a car.He cares only about what will make him money, lies to try to get you to spend more money on extended warrenties and protection plans but could care less about the customer. Lies Lies Lies! I will never purchase a BMW from BMW of Watertown again. I'm was waiting for a refund check for $1500.00 that was promised by Steve and now 2 months later when I called to ask where it was he says oops I messed up your not entitled to it.Someone should say oops you don't deserve a pay check if you can't do your job correctly.I have bought 13 BMW's in 8 years and the last 3 in 2010-2011 from BMW of Watertown. I will be going back to Bridgeport for my next one

Velox

Nov 22, 2011

It's worth the drive to Watertown BMW since this dealership gave me the best deal on my CPO BMW.

Momdoc

Nov 7, 2011

I have to drive 50 miles to work and needed an unscheduled service. The dealership arranged everything and gave me a 2012 BMW loaner - great drive.I forgot my garage door opener and umbrella in the loaner. I called the dealership, they had them and said I could get them.Rush hour traffic was terrible, the weather horrible, and I arrived after the dealership had closed. BUT Peter was there, in his car, waiting. I thanked him and all he said was "I knew that you'd come, so I waited".Thank you BMW of Watertown. YOU ROCK.

flynn508

Oct 27, 2011

My sunroof blew out while driving on I84. Insurance covered the damages, in spite of arguing about wanting the work done at the dealer. David worked hard with my insurance company in order for the claim to go through. While the overall experience was tense because of the hassle from my insurance carrier; David, the service department, and the dealership as a whole were great. My roof was replaced earlier than expected, and the car was cleaned inside and out (the interior was covered in glass). I fully expected to find small pieces of glass under the seats and such, but the service department did an immaculate job cleaning up and I haven't found a shard anywhere. I would definitetly recommend this shop for service work. A+ !

lgillette

Oct 26, 2011

I had been to two other BMW dealerships in CT and finally a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service is always a very pleasant experiance as well as the work that has been done to my BMW. Will always recommend and will return for future business.

llj926

Oct 25, 2011

Wonderful experiance, great people and most importantly left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle.

Bill D

Oct 20, 2011

I just complete the purchase of a 2011 335is from BMW of Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will make sure you're satisfied. I purchased my first BMW from here in 1998, next in 2004 and will not shop anywhere else for a BMW! I learned the hard way, all BMW dealers are not the same. Also, the service team provides outstanding customer service!You won't regret stopping by.

BMWGUYS

Oct 17, 2011

DO NOT GO TO BMW OF WATERTOWN!!! They are the absolute worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too many problems with them to list. Some problems are basic like them not returning phone calls, not following up on what they say they are going to do, etc. Some problems are major like giving a quote and not honoring it or telling us our car will be ready at a certain time and then saying it is going to be the next day because the service guy left. This has happened multiple times! We have found them to be DISHONEST is every way and I'd strongly encourage people to AVOID THIS PLACE AT ALL COSTS. We've used BMW in Danbury (excellent) and BMW in Hartford (Good). Use either of them but DO NOT GO TO BMW IN WATERTOWN or you'll be soory you did.

PJK

Oct 4, 2011

Jerome Ballesteros provided EXCELLENT service. This is my 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything very quick and easy and affordable. Delivered a great car and provided friendly and efficient service. I would highly recommend BMW Watertown as this is my 3rd BMW from them and i have always been satisfied with the service and staff.

mike0908

Sep 26, 2011

Timely service, vehicle returned as promised at cost quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees.

steveapplejobs

Sep 21, 2011

I hated my experience and I will not be going back there. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in.

bmwexpress

Jul 24, 2011

I have 2 BMW's. A 2004 545I, and a 528XI. Both have been to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was going on. The repair took a full day yet the charges were even less than I had been quoted. The 545 is now perfect. I recommend this dealership as they are much more helpful and sincere than others I have been to.

nelchen

May 27, 2011

I would not recommend this dealership for sales/lease. The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed price. This time around, my car was never ordered, I was never informed that it was NOT ordered, and they are not honoring the original agreement. General poor communication. Sales people do not call back in a timely manner. Great cars, but awful dealership in terms of customer service. Will not be getting my next BMW here!

awsm123

Mar 18, 2011

Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promised rusted brakes would be painted- did not happen, given $200 floor mats that retail $67, 2 months to get registration - a lot of being put on hold, and different stories depending on who you talked to. I actually did an autocheck to find that my car had been registered. I had to get a duplicate myself- 3 hours at DMV, as original was lost. Took weeks to get refund on registration.. owner on vacation, out sick etc etc. Unreturned phone calls and stories is what you get here.I have since established an excellent relationship at BMW of Newport RI, and infact never have had a problem with any dealership before Watertown.What really make me madest is that the GM at BMW of Watertown does not give a damn. When I told him about the overcharge on the mats he actually told me he had more important things to worry about than mats. Must be a very important man, but a good captain he is not.

SQ

Mar 4, 2011

Took my X3 in because the car had died and suspected I needed a new battery. I'd heard great things about their service dept so was probably too trusting. A real sticker shock when I was told (after the fact) that the battery was over $300 and the labor for changing it was 2 and a half hours! Replacing a battery should have been 30 minutes, tops, and shame on them for charging double for what I would have paid for a compatible battery at a non-dealership. To add insult to injury, I tried to call several times during the day to check on status and find out what was wrong, but I was constantly put on hold and left there for 5+ minutes each time and no one ever answering. When I stopped the guy who answered the phone the 3rd time and asked if he could please take a message for Service, he was rude and acted like he was doing me a huge favor. I won't be taking my car there again.

Momdoc

Aug 16, 2010

My entire experience was the best I have had with a car dealership.I had been in a vehicle rollover, had to get another vehicle within 5 days, and could not deal with any hassle. Well, I went to the right place.I got a certified pre-owned X3 si at a fabulous price, having done my homework: no sales pressure (which I do not like). They were all super pleasant, knowledgeable, great sense of humor, facilitated everything so all I had to do really was tell my insurance company and pay.They do not rush you. They have time for all your questions,no matter how idiotic (some of mine were definitely DUH). They respond to your calls. I forgot some keys - my salesman (Scott) dropped them at my home before I realized that I'd left them there...You feel that they value you as a person and customer (now that's a shocker nowadays, isn't it....)People who I dealt with:1. Scott Doty - Sales2. Katrina Harrison- reception3, Chris Janazzo -Owner4, Plus the guy in the service department who responded to me at 6:00 pm whose name I didn't get...Thanks to all of you.

gtrman06708

Jul 19, 2007

Level of professionalism is outstanding. Representatives are knowledgeable and friendly as well as professional. They delivered on every promise. This is the third BMW dealer I have dealt with in 5 years. I won't be searching any further from this point forward. I'm completely sold on BMW of Watertown.

cspassik

Jan 15, 2007

I had bought two vehicles from BMW of North Haven and wanted a change for the next one. I have found the team at Watertown very friendly, honest and they do good work. They even pick up my car for service- 30 minutes away. I once complained that my wife's 2001 5 series had required two rounds of $1000 repairs over a 6 month period and I told the service manager that I was seriously thinking of dumping the car for a Japanese one. When I picked up the car there was a 20% discount- to $800- He said. " I could feel your pain." I thought that was great!