Used Cars for Sale at BMW of Westlake in Westlake, OH

RedBaron

Nov 20, 2016

From the moment I entered the airy showroom until I departed with my art form on wheels I experience a united culture from the staff. They understood the emotional impact of relationships and the bond between the brand and the customer. They made this process enjoyable without being annoying.

Tbelle25

Nov 20, 2016

We've purchased a few cars from Jerry. It's always a great experience. We wouldn't consider anyone else, and followed him to Westlake.

M Y

Nov 17, 2016

Q is hands down awesome. Q understood what was important to me and made my transaction smooth and easy. He is honest and very knowledgeable about all car makes and I was very impressed with his service and demeanor. I would definitely look him up the next time I'm in the market. Excellent job Q!

jrlouis

Nov 16, 2016

First met John in 2007. Assisted me with my first purchase. Most professional and knowledgeable. Just took delivery on my fifth vehicle. John has more than earned my trust and admiration.Cameron is the "Genius" inasmuch as he walked me through the technical aspects of the car. Not being tech-savvy, he spent as much time as needed explaining how everything works. Never had a navigation system before - now I know how to use it.Mike handled the paperwork. No complaints. Highly professional.

NJM

Nov 10, 2016

My salesman Greg Kasmer was GREAT!!.....I went in to purchase a 2009 BMW and I felt I was treated the same as if I was purchasing a brand new BMW! Excellent buying experience all the way around including paperwork with Dan on day of pick up. I found a small issue and contacted Manager Adam and I have been assured once I bring it in the problem will be resolved, YAY! I will definitely look to Greg and Westlake BMW for my next BMW purchase : )

Joyride

Nov 8, 2016

As soon as we arrived we were respectively greeted and accomadated by having another car brought in to show us. We asked to be taken for a test drive in two cars, which Greg did. After discussion about the cars and procedure to complete a sale, we went home and discussed the situation. When we called Greg back the next day, he agreed to have the BMW we chose ready for us and he and the others involved proceeded to complete the sale with professionalism. This was the second time we used this dealership because we were pleased with the job they did!

KEITH

Nov 6, 2016

Professionalism------describes a lot of people and usually not always people in the auto industry....but "Q" was great. I live in KY and because this purchase was initiated over the phone I was relying on his honest answers to my questions. I flew up to Cleveland this week to finalized paperwork and see the car in person for the first time. This cars condition was actually better than he described ! "Q" picked me up at the airport, dropped me by the bank so I could get a cashiers check and I was on the road within an hour. A great experience !!!

smb

Nov 1, 2016

Thanks to John Redden, our first BMW buying experience was very positive and stress-free. He did a excellent job of showing us the different BMW models, assisting us in placing the custom order, keeping us informed of the progress of the build, and finally facilitating the purchase process. It was first class service all the way. Justin Niedzwiecki was a genius at showing us all the great features in our new BMW X1. Thank you BMW of Westlake.

Kevin

Oct 31, 2016

The entire experience looking for and purchasing a Certified Pre-Owned BMW with BWM of Westlake was first class all the way. I had high expectations and those were not only met, but were exceeded.

KN123

Oct 26, 2016

My husband and I both loved working with Howard. All the stresses I've experienced with the car buying process in the past were forgotten this time! He listened to what our needs were, based on our family size and finances. He knew the car to fit these needs wasn't on their lot at that time. But he went looking and found us our beautiful new car and we couldn't be happier!

Dave Bland

Oct 25, 2016

I recently purchased a used Audi A6 from Greg Kasmer. Greg and sales manager Steve are awesome! Zero pressure, fair price on my trade. This is the only dealership I will go to from now on for my car needs. Looking forward to purchasing many more vehicles from them in the future!

Gary740

Oct 25, 2016

I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very well. They have been completely honest with me and have gone out of their way to be sure I was satisfied with both of my purchases.When it comes time for service, their service department is top notch. I deal with Britney Quick, who is very efficient and a pleasure to deal with.I highly recommend this dealership and intend to continue to do business with them.

mars7353

Oct 25, 2016

I had a very good experience with the dealer. I spoke to Alicia Taylor over the phone in advance about the exact deal I had from two other BMW dealerships one in Akron Dave Walter BMW and the other BMW Dealership in Solon. I indicated I did not want to waste time when I came into the dealer as I lived about 50 miles away. When I arrived she had the car we had discussed waiting for me to test drive. car was pulled up to the front and ready to go. I indicated before I drove it that I was not crazy about the color and she asked what color I would want. When I returned and again indicated I liked the vehicle but just not the color. she advised me she had already located me the color I told her I wanted with the options I wanted. we settled on price as they beat the deals I had from the other two dealers by a few hundred dollars. I bought the new car without seeing the vehicle in person as it was at a different location. I wanted the paperwork done before I left so that when I came back in the morning I could pretty much just go. when I arrived the following day car was waiting for me all clean and dry.. it was raining outside. I looked over the car and drove it and loved it. I was gone within a little over an hour after they explained all the features to me. my overall experience again was excellent. Sales person Alicia was outstanding several times over the two days offered me refreshments as I waited was very attentive to my needs. she was very customer focused and what if anything she could do for me.I would strongly recommend this dealership in the future. I also would note that Dave Walter BMW dealership in Akron was excellent as well with trying to earn my business. I had two BMW the one X5 is the one I traded in and a 650I convertible that I always get serviced at Dave Walters and again no problems good experiences.However, I cant say the same for the BMW Dealership in Solon, Ohio. The salesmen was dishonest and was charging me sales tax on the entire price of the vehicle when I was just leasing the car. He tried to tell me that the other dealership were lying and not being honest with me. I would never go back to that dealership based on my experience with this salesmen. His name was Jon Liegelbach. I would appreciate it if my experience with the Solon BMW be shared with the sales manager so that this could be addressed and does not happen to another customer. Thanks

Mike

Oct 25, 2016

Jerry Mancini was most helpful with the purchase of our first BMW. From the first phone call to checking whether we had any questions after our fist day of driving our X1, Jerry focused on providing us with a courteous and professional experience.

Gus528I

Oct 24, 2016

This dealership have a great staff ! Steven Mihalic went above and beyond to make sure I purchased the car I'm was the most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever.After I decided on a car, the process was absolutely easy any quick and So professional.I felt like friend during the process! I would recommend (Steven Mihalic ) particular to anyone who is looking for a new or Used car.Cameron LaPorte was very friendly and took his time to explain every single question I have abut my new car . He was very professional and knowledgeable ..I left that dealership absolutely happy .

brad

Oct 22, 2016

Found car online, did deal over phone, came in from out of state and John Caruso had everything arranged per the deal, papers ready to sign, car ready to go. Leasing no bs, no add-ons. Respected my time, allowing more time with the Genius Justin Niedzwiecki who also was on his game. Fine job by both and I would return!

HHIGIRL

Oct 22, 2016

I have been a customer of Ken Delk for 10 years. Ken always makes sure you get exactly what you want and goes out of his way to make sure it is an awesome experience. I would highly recommend Ken and the staff to anyone who is in the market for a BMW.

Dadoftwo

Oct 21, 2016

All of the people that I had contact with were professional, knowledgeable and extremely friendly. I had many people that were not part of the negotiations ask if they could get me coffee or help me, this was very nice.

Happy in Chicago

Oct 21, 2016

My husband found this car on line and we thought it was too good to be true. We took a risk and flew from Chicago to Cleveland to check it out. Q picked us up from the airport and from that moment we were put at ease. His easy manner and honest approach was refreshing. The vehicle was just as represented on line. Although we did discover a recall item on the vehicle, Q knew just how to handle the situation and got it taken care of. This could have been a deal breaker, but with his approach to resolving the situation, we felt confident that this deal was Good and True! It was definitely worth the trip and we would not hesitate to recommend Q and BMW of Westlake South to anyone looking for a new/used vehicle.

natemanuel17

Oct 21, 2016

I felt that the purchasing experience was simple and low stress. Coming from out of state, I wanted to make sure that the potential for sale was reasonable before making the trip. We were able to work out many of the potential details before hand, minimizing the time required for completing things that day. The trade in process was very smooth and the final deal was very fair. I think all parties left feeling satisfied. A few issues popped up with the vehicle afterward and Q was there to support and help me through the process. Things worked out great. While the purchase was one day, the maintained relationship and support is what will keep me coming back. Thanks again!

ZJSJLD

Oct 21, 2016

My partner and I went to BMW of Westlake after being underwhelmed by the staff and service at Ganley bmw dealership (where we when initially as it was closest to us). We went into both dealerships knowing what we wanted (a new 2-series); Howard S. at Westlake made our experience as painless and easy as I could have imagined. Highly recommend the dealership and Howard! Our experience really was very straightforward (and therefore pleasant) at BMW of Westlake.

Liam O'Donnell

Oct 17, 2016

A good old car of mine had lived its life, so I went researching for new vehicles. Went to BMW of Westlake OH looking for research and the staff, environment, and quality of information given to me was so exceptional I was sold. Finding a trustworthy dealership, repair shop, mechanic, or any business/person that has to do with automotive is rare, and the great qualities we all seek in automotive professionals are found here. Exceptional staff and service!

MCawley

Oct 11, 2016

Steve and Nate were a pleasure to work with. The whole process was a breeze and left me feeling like I made a great purchase!

TJ Staton

Oct 10, 2016

This has been the smoothest vehicle acquisition I've ever done. Greg and Dan at the Middleburg Hts location were very professional and helpful. Thanks guys! You saved me from a bad deal elsewhere. I will definitely come back.

pantherburns

Oct 6, 2016

My experience purchasing a new vehicle at BMW of Westlake was amazing. This dealership is very organized and professional, making my time spent there minimal. The transaction I made on a new BMW was as transparent as car deals come. My salesperson, John Caruso, understood my needs and accommodated them every step of the way. This is my 4th BMW with this group and the best transaction yet!

Cbetts2988

Oct 5, 2016

Howard made my car buying experience truly enjoyable. I was overwhelmed with Howard's care and concern in helping me throughout the entire process. It was such a comforting and rewarding experience that I haven't had a single regret since my purchase. It's amazing how special and rewarding one person can make such an experience. I couldn't be happier with everything.

J.Virzi

Oct 4, 2016

Howard made the entire process easy and enjoyable. He explained the process clearly every step of the way. This is now the second vehicle I have transacted with Howard and I would highly recommend him to family, friends and anyone interested in a hassle free vehicle purchase. He conducts himself with the highest level of professionalism. The dealership is absolutely the best. I have been purchasing cars every three years with this team since 1998.

cartalkfan

Oct 3, 2016

I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of our vehicle was perfect with a 60+ minute orientation that was not rushed. I would highly recommend BMW of Westlake.

darlynk

Oct 3, 2016

Thank you Howard Schneider for making he purchase of my first BMW a pleasurable experience! From the time I walked in to ask some questions to the moment I drove the beauty away, Howard saw to it that every detail was handled. And thanks also to Dirk, 'the Genius', who patiently went over the 'bells and whistles' with me until I was comfortable. AND, I even get an Encore!! To top that all off, the pleasure continues--EVERY time I drive it out of the garage!!Thanks again Howard!! (and Dirk, too!)Just had my Encore with Nate! My smile just keeps getting bigger! Thanks, Nate!

jhb

Oct 3, 2016

Howard Schneider made the buying process easy for me. He is very service oriented and understands all aspects and features of the BMW I purchased and is always timely in responding. Because of Howard I did not think about visiting another dealer.

Magic123

Oct 3, 2016

I needed a new pre-owned SUV for my wife and kids our last stop was here at BMW of Middleburg Hts. Our sales guy Q who was recommended by a family friend who recently had bought a car from him as well. He showed us a few SUVs but by the end of it all he listened to what I needed and my budget and landed us on a beautiful X5. Best buying experience ever! It worked out great for my situation and all it took was a sales guy who listens to the customer. You know what they say happy wife to happy life!

Suzanne717

Oct 1, 2016

I leased my second BMW with Howard Schneider at the westlake store and received fabulous customer service and a great deal too. I'm thrilled with my new ride and would recommend visiting with Howard if you are in the market for a new car. He will go all out to find you a great deal!

AustinYellowM3

Sep 29, 2016

Bought my first BMW! I could not recommend BMW of Westlake enough! They were so inviting and I was never intimidated. My last car was a Chevrolet and I cannot speak enough about how nice and professional this dealership was. The service was impeccable. Ken Delk was an amazing salesman and made sure he got the perfect car for me. We actually had it built to my specifications. The options were endless, I loved it. He made the process so simple and stress free. Fred Palmer was the one who took my trade in and made it so painless and simple I was amazed. They took the guess work out of everything and there were never any surprises, until i saw the car come off the truck of course!!!

911.racer

Sep 27, 2016

When I went to pick up my car, it was ready for me. The BMW genius walked myself and my wife through the important features of the car in a very efficient manor. The financial portion of the purchase was just as prepared and efficient. It was simply everything that I wanted without anything I did not.Ken Delk was easy to deal with from the start and kept me up to date on the build and transport of my car. I was very excited to finally see my M2 in person.

NewBMWdriver

Sep 26, 2016

I was impressed with BMW of Westlake, especially Ken from their sales team. It was an easy process to get the right car for us.

Matthew Wilhelm & Serhiy Firmanchuk

Sep 25, 2016

Steve Mihalic was our salesman. He made the our experience easy, worked with me on tight time schedules and found the exact car that fit our needs and wants. Worked hard to get us good pricing and beat competition.

Dawn Lindsey

Sep 19, 2016

We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went above and beyond for us including waiting so patiently for us to be late for our pickup appointment. Furthermore, while we were outside waiting for our test drive, we were approached by Nez to see if we needed any assistance. We were amazed when we found out that he isn't a sales person but a porter with great initiative. Financing was even easier than any past car purchase experience. We only sat with Fred Palmer for maybe 15 minutes and it was seamless. Finally, the genius, Dirk Steffen was a hilarious pleasure. Dirk went over everything we need to know about the car with bonus humor. We believe that courtesy and excellent customer service is inherent in all of the employees at BMW of Westlake. We've never been happier with a dealership overall then we are with BMW of Westlake.

Beemer Driver & Rider

Sep 18, 2016

Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time and he has been involved with every vehicle I have leased from this dealership. Our latest purchase is my wife's daily driver. Fred and Jerry Mancini provided us with multiple test drive opportunities while helping us select the right vehicle to accommodate our needs. Once we made our choice, they ordered and delivered the new vehicle with astonishing speed. The lease return process could not have been easier and Product Genius, Dirk Steffen made sure I didn't drive off the lot without being completely comfortable with all the features of our new vehicle. Another great experience.I'd also be remiss if I didn't give a mention to Cassie Thadeus, who has provided my wife and I with "top shelf" treatment during service visits throughout our multiple BMW ownerships.

BMW3peat

Sep 18, 2016

This is the second BMW we have purchased from this dealership because of our interaction with the sales person. He has been responsive and patient with us.

Glewis34

Sep 13, 2016

Great experience with my salesman Qasim "Q"Shirazi. I came from Indiana to purchase my 2012 535i and was treated very kind and respectful. Very satisfied with this dealership............

amarconi

Sep 9, 2016

Greg Kasmer was my sales professional. He was very helpful and patient through the whole process. Very welcoming and easy to ask/answer questions, which made the experience very enjoyable. Thanks so much Greg!

domesticflyboy

Sep 9, 2016

Good pricing and no pressure. Excellent inventory and patient sales staff that works with you in arranging test drives until you find the car you want. No service history as of yet to make an accurate assessment of the service department.

droman

Sep 9, 2016

I am extremely pleased with Mercedes-Benz, and my purchase experience with BMW of Middleburg Heights 6976 Pearl Rd was excellent, from start to finish. Greg Kasmer was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience.Mr. Kasmer was personable, very knowledgeable, and professional, and worked to make very comfortable and productive. I give him my highest recommendations. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. I am looking forward to my many years with the Mercedes-Benz,, and using your service department, to keep it in great condition.

Adammiller2016

Sep 8, 2016

We came five hours to this dealership, the vehicle we bought was spotless, and we expected nothing less. We brought our four kids, one being a newborn, and the staff was courteous and welcoming. Greg was knowledgable and nice. Dan, in finance, worked hard to get us an excellent rate. I recommend a purchase from here.

Volvofan

Sep 7, 2016

"Q" and Jeff did a great job with customer service. We live in Michigan and we sealed the deal with no issues within 24 hours of finding the car on autotrader. The communication throughtout the process was amazing. Well done!

#lovemynewX5

Sep 3, 2016

Steve Mihalic was my sales professional. He was incredibly knowledgable regarding the product offerings, thoughtful and patient. No pressure sales is what I would expect with this brand. Fred and others provided resource, counsel and were simply enjoyable to talk to. I have already shared my positive experience with others.

chris

Sep 2, 2016

I contacted the dealership after finding a car equipped just like I wanted. John Redden was great to work with and always e-mailed or called promptly whenever I had questions or needed additional info. He even drove to the Audi dealership to pick me up after I dropped off my leased car.There were no surprises with the transaction and no undue pressure from Mike in Finance to purchase any add-ons that weren't needed. I would highly recommend working with this dealership and I would do so again even though this was a 2 hour drive for me to get there from Columbus.

littlebit

Aug 31, 2016

we had just bought a BMW from Westlake and love it. Our salesman was great! I would recommend them. It was a great place to shop for a new car.

Richard F Novak

Aug 31, 2016

Ken Delk was my sales professional. I visited the dealership shopping and within a reasonable period of time I purchased a 2016 428ix.Ken has a unique skill to listen and respond to the customer's interests. He is low Key but totally knowledgeable of the products. He discloses all information relevant to evaluating the value of the deal. He is excellent with disclosure and paperwork and follows up after the purchase to see if all is OK. Very impressive customer service.Dirk delivered the car with clear explaination of the car's systems.

Jdh

Aug 30, 2016

Nate was extremely helpful in helping us understand all the features of our new 228i. Ken was very easy to work with, great guy, and gave us a very good deal. Love our new car. Would definitely come back.

Kbyrnes

Aug 30, 2016

I have been a repeat customer over the last 9 years and each sales experience has exceeded my expectations. The assistance I received was outstanding.

codee

Aug 25, 2016

The service I received was over and above !!!!!!!!!!!!!!!!!!!!I would defiantly recommend this deal ship !!!!!!!!!!Between service and keeping me up to date returning all of my call I couldn`t have got better service.

Oksana o

Aug 18, 2016

Less and recently purchased 2013 BMW X6 from Howard Schneider. Had a great experience.OUTSTANDING makes us want to purchase another BMW soon. Highly recommend. Thank you for everything.

tmatteson

Aug 18, 2016

Jerry at BMW of Westlake was incredibly helpful and patient in my used car buying experience. My schedule was insane while I was going through this process, and Jerry was extremely accommodating. Additionally, the price I got was lower than anything even remotely comparable I could find on the internet. Thanks!

JSP

Aug 15, 2016

I was looking for a fair trade-in for my 2014 Corvette Stingray and a fair price for a BMW 235ix. Bob, the Sales Manager, introduced me to John Caruso. John took the time that I needed to sort through my car model options, took a couple of test drives with me, add help me determine which vehicle I wanted. I have done over 20 car transactions in my life and the process at BMW of Westlake was devoid of "cars sales" antics. It was a pleasant experience that was completed on a timely basis.

knasky

Aug 15, 2016

We really enjoyed working with Steve at this dealership. It was probably the easiest, most painless experience I've ever had getting a car. Highly recommended!

ximenabueno26

Aug 13, 2016

I leased a vehicle last week, John Redden did a great job, he walked me trough the process which made my visit very enjoyable. After 1 weeks he is still checking on me to make sure I'm happy with my new vehicle.

West Virginia Mark

Aug 12, 2016

I recently bought a pre-owned low mileage 2012 Lexus LS 460 AWD from BMW of Middleburg Heights. They offered me a fair trade value for my 2009 LS 460 with double the miles. My salesman, Greg Kasmer made the transaction easy and fast and overall I had a very good experience. Greg was very helpful and communicated thoroughly with me before, during and after the sale. Since I live in West Virginia, Greg and I talked by phone several times and I only had to make one trip to trade in my 2009 and drive the 2012 home. My father-in-law had a similar experience with Greg in May and I asked for Greg for this transaction. When I first called, Greg picked up the phone the first time and I didn't have to wait for a call back. Dan Walker provided excellent assistance administratively, handled the financial paperwork accurately and I received title to the 2012 in about a week.

BCarpenter

Aug 11, 2016

First let me say that everyone at the dealership are very welcoming and professional. From the time I was greeted walking in, to the minute I drove off with my BMW, I was very impressed with everyone there! Greg made this purchase very easy and made the entire experience of purchasing a BMW a great time. You have gained a customer for life! Thanks for everything!

MHuggins

Aug 7, 2016

This was my first purchase of a BMW. I can not thank Tom Zito and Dan Walker enough for an experience that made my purchase a dream come true!!!!

Sunnyyano

Aug 6, 2016

Great Experience with great people! Tell it like it is. Many thanks to Thomas Zito, and financial services Dan Walker. You guys are awesome!Thank you!

89thohio

Aug 6, 2016

Purchased my 3rd BMW from Jerry Mancini, '13 328xi CPO. He and the dealership are consummate professionals. Made the buying experience fun and received a very reasonable, low tension deal. No hard sell on the tire/wheel or other extras. While I'm closer to BMW Cleveland, which has done great service on our BMWs, Jerry and Westlake are our choice for buying. He and they are a smoothly operating team.We will be back in a couple years to replace our x3!

Nicolas Young

Aug 5, 2016

I am on my 4th BMW with Ganley and must say that John Caruso has forever been attentive to my needs are a customer. Job dedication and a high regard for customer service have always been evident in my dealings with John.As for service, there simply is no one better than Jim Strunk. Jim treats you like a good friend and provides honest and reliable vehicle car.

Whyyat

Aug 2, 2016

Recently purchased a used vehicle with the help of Q, and couldn't be happier. All my questions were answered and really helped make the process easier.

CecileB

Jul 30, 2016

BMW of Westlake made it a worry free, no hassle experience. In particular our advisor Steve Mihalic was great! Highly recommend and will return for our future auto needs.

Jason16

Jul 29, 2016

All I can say is wow!!! Q did a fantastic job from start to finish. I've been searching for quite some time for a reliable used vehicle for my 16 year old daughter. Q was extremely helpful and was did t pressure me at all. I drove up from Columbus and would do it again for my next purchase. Thank you to the entire team for making my first Used car purchase a positive one!

Bryangwhite

Jul 28, 2016

John and the entire BMW team made my buying experience easy and pain free. No high pressure, fair treatment and a thorough explanation of the process, the car and all of its' features. I highly recommend seeing John for your next new or used car purchase. You will not be disappointed.

Sexbomb

Jul 28, 2016

Professional yet laid back, no high pressure BS you get at some dealerships, can you hear me van devere?! I bought a used '13 Tahoe at a BMW dealership and yet they treated me like I was buying an expensive European sports car. Would do business with them again in a heartbeat if the chance ever arose.

NSspeech1

Jul 26, 2016

I had been looking for an Infiniti QX80 for quite some time. Finally found one with everything I wanted so after speaking with Q I felt confident enough to make the drive from Kentucky. Q was super easy to deal with and very knowledgable about the vehicle. I highly recommend purchasing from BMW of Westlake.

kennethmayer

Jul 26, 2016

John Caruso has walked me through several buys and leases of BMW's. He's great and attentive to customer needs. All the staff here I've dealt with have been professional, capable, and friendly.

benjones

Jul 24, 2016

From beginning to end, this is how a car buying/leasing experience should be. No pressure at all, very honest and transparent throughout, great communication during the ordering/production/delivery process, and a super friendly team! When Alicia Taylor first approached me on the lot I was just browsing on a whim, and it was her friendliness, professionalism, and total lack of pressure that convinced me to explore the idea of a BMW further. From that moment on she helped me order the exact car I wanted, worked through the finances (including my trade) to my complete satisfaction, kept me up to date on every step of production and delivery, and celebrated with me when the car arrived! I would recommend Alicia and the team at BMW of Westlake to anyone without hesitation.

susie

Jul 24, 2016

they made me feel very comfortable , and important. It was a nice feeling.they answered all my questions. John Caruso's name didn't come upwith the other two names I listed, and I don't understand why he was the dealer that helped me with my purchase and did an excellent job.

bentrider

Jul 15, 2016

BMW of Westlake knows how to take care of business and make you feel special. We had multiple test drives of various new and used models. The team was great at showing the differences and at the end we walked away with an incredible value. The resident "geniuses" are also fantastic to get you up to speed on all your BMW can do.

Formerbentleyowner

Jul 15, 2016

dealership had a nice selection of cars in all price ranges. I traded in a high end luxery vehicle into a pre owned well maintained certified vehicle with warranty. Was very easy working with Q and team. I would recommend this dealer and staff to anyone looking for their next vehicle.

Jake and Carl

Jul 15, 2016

This was the best car buying experience I have ever experienced! John Redden was extremely nice and welcoming from the minute we walked in. His product knowledge, and ability to work with us was tremendous. Their whole team at BMW of Westlake made our buying experience amazing. I will pass the word on to everyone I know in the market for a new BMW. John Redden delivered an amazing experience for us. Thank you BMW of Westlake!

LCW4

Jul 15, 2016

Greg Kasmer was very professional from the first day that I met him. He provided excellent advice and product knowledge about regarding the vehicle that I was considering.While Greg handled the field action, Dan Walker provided fantastic assistance administratively and closed the deal. It was a pleasure working with these two gentlemen and I hope to have the same experience in August in the purchase of a vehicle for my wife.

Liam

Jul 15, 2016

Very professional and responsive. John Redden was very helpful. Beautiful facility and great location. I would be happy to purchase from this dealership in the future.

luthardt11

Jul 13, 2016

Steve and Q were fantastic - they are both benevolent, no nonsense guys that have a high level of integrity - they made the process of buying a BMW simple and stress free. I have the upmost trust that they are going to give me the best price and package they are able to. They treated me like family and eliminated all the headaches of buying a new car. That is what you need when buying a car as a busy professional. If you are looking to get a BMW, these are the two to talk to.

NelsonD1992325i

Jul 13, 2016

This was my 2nd purchase from BMW of Westlake South however this time it was for me and not my son! My sales guy Q Shirazi was able to get me into my Porsche Carrera 4s Cab which I have been looking for and I had been looking for a year or so. He had remembered I was looking and sure enough they had one come in with the exact options and color! Knowing Q Shirazi had a passion for vehicles he was able to give me a full description of the vehicle before I had even seen it and told him to take a deposit and hold it for me till I came back in town. I landed went straight to the dealership and it was immaculate and ready to go. I hope to keep doing business with this dealership and Q Shirazi. The manager Steve David is also very professional and has a great team with fair pricing and quality vehicles. Thank You

Andy

Jul 12, 2016

Alright, so really just one state over, but I worked with Q Shirazi when my dream car showed up at a dealership a few hundred miles from home. Getting him on the phone I realized that he was a true car enthusiast and immediately made me feel comfortable with purchasing a pre-owned, high end car sight-unseen from a distance. He did a great job getting me information and pictures, even offering to video chat if needed.When it came time to handle the paperwork, everything was easy going and he worked closely with manager Steve David and fiance specialist Dan Walker to make sure the care was prepared just the way I wanted it, delivered on time and with a great deal on financing. The deal would not have been possible without him! When the car arrived everything was perfect and the whole deal took just over a week from state to finish.Great experience, highly recommended.

Cryslls

Jul 12, 2016

I had looked at many cars and many dealerships, here I felt at home as soon as I talk to Jerry Mancini. He walked me through the process, was very informative, and went the extra miles to make sure everything went as planned. Very appreciative to all he did for me.

Pam

Jul 11, 2016

We started our search for a BMW on line and ended up calling and speaking w/Steve Mihalic at BMW of Westlake . We told him what we were looking for in a car. When we came into the dealership he had a couple of cars ready and waiting! Steve listened to what we were wanting to accomplish and fulfilled that need! He was great with follow up and easy to deal with. Steve and his manager, Robert Strecker were very personable and professional. We highly recommend BMW of Westlake! .... And, We love the car!

Bruce Bowie

Jul 8, 2016

I am 65 and have purchased too many vehicles to think about. The overall experience at BMW of Westlake was hands down the best car buying experience my wife and I have ever experienced. From his initial phone call advising of the arrival of a 2011 Z4 I might be interested in to our final handshake, Jerry Mancini did an amazing job! His no pressure approach should be duplicated by every car salesman.Fred Palmer, Sales Manager, handled the negotiations in a professional manner and I believe very satisfactory to both ourselves and the dealership.The financing department was also a very easy, low stress process. They offered a rate better than our local credit union. We were out of his office (sorry, don't remember his name, my apologies) in less than 15 minutes.The service department touched up a couple blemishes such that I cannot find them! They also ordered, received and installed a BMW wind deflector I had requested, all in a very short time. With the car beautifully detailed, they handed it back to Jerry for the hand off.Finally, John Cordell, Product Genius, did an excellent job explaining the car's various functions.Thank you to the entire team for our best ever car buying experience.

Chris H

Jul 8, 2016

I was extremely satisfied with my purchase at BMW of WestLake. John Caruso was very easy to work with, and the experience was more of a conversation rather than purchasing a vehicle. I would recommend John and BMW of Westlake to family and friends.

Dave Bard

Jul 7, 2016

Greg Kasmer (sales) and Dan Walker (finance) were total pro's! Greg was very accommodating to my test drive request and answered all questions. Very cool guy to work with. Dan was a rock star handing the final paper work despite a clerical error on my part. Will be back for sure for my next BMW hopefully an M3 next time around. Thanks guys for an awesome overall experience!

Jan919

Jul 5, 2016

This was an excellent car buying experience. The dealership provided superb customer service in every category from sales to finance to car capabilities to excellent follow-up post purchase communication and review.

Stevedj85

Jul 5, 2016

These guys get the job done -- thoroughly impressed and appreciative of the team's resourcefulness and cooperation. Not only was I in and out within an afternoon, but it was on a day where they were understaffed!

Bmw2016

Jul 4, 2016

We have leased all of our cars from this dealership for several turnovers and will continue to do so. The salesman john Caruso processed the order very efficiently and adam moon helped solidify the deal with us seamlessly

ARH

Jul 2, 2016

Had a great experience dealing with BMW of Westlake and Howard. Howard was extremely patient with me and helped really find the right car that fit my budget and my needs.

Brian

Jun 30, 2016

I gave a good rating for this dealership due to the follow up and communication with the sales person, Ken Delk. Although my vehicle was not ready for delivery when originally thought, Ken maintained communication with me and followed up on everything he promised to do.

JP

Jun 30, 2016

I found the BMW I was looking for online at BMW of Westlake. I do not live in Ohio but dealing with Jerry over the phone was easy and smooth. Jerry is a pro who handled everything quickly and efficiently. I would definitely go back there for my next BMW!

Kathryn J Apotsos

Jun 27, 2016

I had the best car buying experience at BMW of Westlake. I had to change cars due to a technical problem I was having. They couldn't have been more helpful and kind. The deal was done in a timely manner and I had a new car within a week. Howard was more than accommodating and I couldn't have been happier!

nrgregcam

Jun 27, 2016

My experience with Howard Schneider, Bob Strcker and BMW of Westlake was nothing short of outstanding! I've worked with Bob for years (always the ultimate professional), but this was my first time working with Howard. As expected, he provided tremendous service, allowing me to drive many different vehicles and listening to my comments after each test drive. Howard ultimately found me the car I leased because he was listening and because he knows the product line so well. At BMW of Westlake, there is no pressure, just the best in support and transparency. We'll be back soon as the lease on my wife's X3 will be coming due.

At2016

Jun 24, 2016

Purchased a 2012 Nissan Pathfinder in nearly new condition. Professional sales and financing staff that weren't your typical 1980's sales men that just want to make a deal. Worked with Huy and highly recommend him!

X5 owner

Jun 23, 2016

I am not a car guy and I appreciated the ease of the whole process. I had done my research so I knew what I wanted and appreciated that Steve helped me refine my options and not try to sell me anything I didn't need. I also was told the delivery time would be six weeks and ended up getting delivery in half that time.

Asu

Jun 17, 2016

I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, the alignment couldn't be completed due to some parts that were not OEM. I wish they would have told me before they charged 160 for the half alignment they did. This is not the first time when I am getting burned at this stealership. They are Ganley BMW with a different name.....UNFORTUNATELY!!!!!!In the end after going back, I received the other half of alignment and a new tire. When I looked the tire was 6 year old......

buddy1234

Jun 16, 2016

I had been looking around at various year Vw beetles , 5 speed. I had test driven them at other dealerships & sales lots. While I wasn't initially sure I'd go for the newer model,I had sent an email to the dealership with questions about the vehicle . I received a very quick response answering all my questions from Huy. About a week had passed, I hadn't really decided if I was going to test drive the newer model ( the one this BMW dealership had) although I really liked the vehicle; I got a phone call from Huy following up if I needed any more information regarding the vehicle . He encouraged me to stop at the dealership for a test drive, with no pressure . I did just that , he was very personable & truly helpful . I did purchase the car , the whole sales process and help from Huy made the deal happen . He is a great salesman , who feels like a truly helpful friend . I would definitely recommend him to anyone interested in a vehicle they have there .

Cnguyen

Jun 16, 2016

I just purchased BMW 750i from Q without visiting the Dealership. I gave Q a 5 Star because I am completely satisfied with services that he provided including prepare all docs, financing, and arrange shipping my BMW 750i from Middleburg Heights to Atlanta safely. I would highly recommend BMW of Westlake and Qasim.

Z4 guy

Jun 16, 2016

Came in on a Wed. afternoon after work looking for a specific car. Met Ken Delk who walked me very easily thru the process. Was told they had one that was a demo but was discounted as a result. I was shown the vehicle and discussed the pertinent info - and settled on a mutually agreeable deal. Not once was I ever pushed into anything I didnt want or told anything other than what I had asked for. This was my first dealing with BMW and I felt like a long lost friend. In short, I highly recommend these guys, very straightforward, no BS and got what I felt like was a fair deal Thanks, Ken!

lexus

Jun 14, 2016

we had the best experience our sales person q was amazing friendly professional and knowledgeable our finance person was helpful witty and definitely loving his profession all good and we will be back to get our next car it was worth the 2 hr drive from NY.

bmrjim

Jun 12, 2016

BMW of Westlake is a great dealership and I had a great experience there. They showed me that they really wanted me to become a customer and were willing to work to get my business.

TotallyRealCustomer1234

Jun 10, 2016

I've purchased two vehicles recently and spoke to many salespeople. Most have been pushy and at times straight up lie about things. Q, on the other hand, is persistent, hard working and straightforward. In my mind, there is a difference between pushy and persistent. Q followed up with me, but didn't pressure me into anything. He worked hard to find answers, rather than redirecting the conversation or making something up. If he didn't have an answer, he would check and call, text or email me back. Q is a funny and friendly guy, who will put you at ease and allow you to make a decision you are comfortable with. Q truly went out of his way, whereas, other dealers in the area couldn't be bothered to respond in a timely manner or give me accurate details about the vehicle they were selling. For example, another dealer didn't bother to tell me it smelled like death in the vehicle I traveled 4 hours to see. They tried to cover it up with some god-awful coconut bomb after I mentioned it. I told them I was disappointed and left. To be honest, I didn't think I was going to purchase the vehicle I did from Q when I started my car search journey. However, after going to other dealerships and running into the same annoying sales tactics and tomfoolery, the decision was clear. Q worked with me, heard my concerns and ultimately provided the best deal. I don't know what it is about being a car salesman, and why so many think they should treat people like sub-human mutants without a brain. Q simply treated me like a human and with respect. By the end of the experience I would have purchased anything from Q. Used diapers? Sure, sign me up. I couldn't wait to throw my money at him. While it could have all been a ruse and I'm a sucker, I do believe Q genuinely cares about his customers, because he sees them as people, not dollar signs. I'm sure he likes money too, but who doesn't? Further, the professionalism at this dealership extends beyond Q as well. Everyone else I interacted with at the dealership was friendly and competent. I was even "that guy" that came in right before they closed. You know? The customer that everyone hates, walking in at the last minute. In fairness, I drove from really far away, but still the dreaded last minute customer. Q and the finance guy (Dan, I believe), stayed WELL past close to assist me in purchasing a vehicle. They didn't pressure me or make me feel like a terrible person. They just remained professional and got the job done. In summary, Q is a true baller-extraordinaire in regards to customer service, selling cars and making you feel good about spending all your hard earned swole dollars. And, yes, I am a real customer. I totally purchased a vehicle here yesterday.

bmweap

Jun 9, 2016

I was really pleased with this Dealership- from their courtesy, personal service and their willingness to answer any question I might have. They were a big help in steering me to the car and accessoriesthat I wanted. It was a great experience!!

bmwx3

Jun 8, 2016

Westlake BMW dealership is and has continued to be wonderful . They have reached out to us just to make sure we are enjoying our BMW but also if we have any questions. I just loved the whole experience at Westlake BMW. I've told my everyone how much fun I had buying my car. Sincerely, Amy

Crisg

Jun 8, 2016

I recently bought a used 2013 Honda Pilot from BMW of Middleburg Heights and it was a very good experience. All paperwork and application was fast and smooth. My sales person, Greg, was very helpful and communicated thoroughly with me before, during and after sale. The second day after I bought the car I got calls from him about my experience and he offered his help. It was a very pleasant experience!

JoeRomania

Jun 8, 2016

Q from the moment I pulled in greeted me with professionalism. He gave me a no hassle, no pressure experience. This is what I needed after numerous failed attempts at other dealers. I never felt like I was being taken advantage of, nor being manipulated like a puppet for his gain. I felt I was being treated with honesty and kindness. Have to give a thank you to Steve as well, who also assisted in reaching my best options. I will most certainly recommend these people to others.

stnvmrkr

Jun 7, 2016

Q Shirazi, Steve David and Mike Niedzwieki were easy to work with. There was no pressure. They were fair, knowledgeable and transparent throughout the buying process. They remained extremely reponsive to my calls subsequent to the sale in assisting me in canceling the unused warranty contract on the SUV I traded in as well as a helping with a few follow up service items related to the SUV I purchased. Great professionals and it was an outstanding buying experience.

hutch

May 31, 2016

Ken and the team was great. Ken always made himself available, even off hours. His accommodations, and focus on service was a breath of fresh air.

Robert M. Olive

May 30, 2016

From accommodating us when we showed up unscheduled for a test drive, to handling follow up questions to discuss options, to offering a good, reasonable deal, Steve Mihalic was the ultimate professional. And he went the extra step of asking whether we would want to take delivery at the BMW Performance Center in South Carolina since we currently live in Georgia, but were buying in Ohio. What an incredible experience for both my wife and me. The X5 is great, and Steve made the process more comfortable than we've ever experienced (this is our 4th BMW and 12th vehicle overall). Kudos to the team at BMW of Westlake!

dean

May 24, 2016

I've bought of BMW's from Ganley over the years and they're absolutely great. To begin with Ken Delk is a real pro, he does his research and goes out of his way to make things easy. The service department is also top notch, no hassle, fix it right, all the right stuff.All in all I highly recommend this dealership.

jim

May 24, 2016

It was a pleasure working with Ken and staff. Ken was expediant and concise with product information and willing to negotiate with us on price. The order process was simple and streamlined.

Mentor '56

May 23, 2016

Everyone was very friendly and knew their stuff. John Caruso was excellent as were the Geniuses.The show room was very welcoming. A very convenient location for service.

9eleven

May 21, 2016

The staff at BMW of Westlake went above and beyond to ensure my buying experience was first class. Working with Q was great. Very personable and never once tried to "sell" me. Both Q and Steve David made me feel like I'd been a lifelong customer. Both were simply awesome and went above and beyond my highest expectations. I can't thank Steve David enough for personally driving up to metro Detroit to personally deliver my vehicle. Both Q and Steve had set a pretty high bar for my car buying experiences going forward. BMW of Westlake is very fortunate to have employees like Q and Steve working for them. Thanks again

Me

May 20, 2016

Q was wonderful. Very knowledgeable about product. Very Helpful. Dan in finance very good at his job. Both were very friendly. I drove out of state to get car. I think negotiations with owner could have been better; however Q the salesman was top notch.

Alex1900

May 18, 2016

Bought a used BMW long distance. Gary did a fantastic job assisting me in the sale and making arrangements to get the car delivered from Ohio to Texas. No games. Just straight talk and great customer service.

NelsonD1992325i

May 13, 2016

"Q"did a great job going out of the way to make. Double trade in and purchase go amoothly.. I have bought dozens of cars in my life. This was by far the smoothest, fastest, and easiest deal while giving me great pricing. I will be back "Q"

marucs burts

May 9, 2016

The overall car buying experience with these guys was great. Step by step throughout the entire process very professional and caring. Even worked with me to get me the most they could for my trade-in. And also went above and beyond to make sure I was 100% comfortable with the vehicle before closing out the deal. There follow up is awesome as well. All around great car buying experience with these guys. I look forward to when it comes time to update to a even newer 7 series and getting with these guys again.Great Staff

Craig

May 9, 2016

Everyone at the dealership was helpful and the straightforward with all the information need to make a decision and then get the deal done with no surprises.

J123

May 9, 2016

I recently bought my car from BMW of Middleburg Heights and it was very good experience. All paperwork and application was fast and smooth. My sales person, Greg, was very helpful and communicated thoroughly with me before, during and after sale. Every week I am getting calls from him about my experience and he offers his help. I really like it.

Roberto Rodriguez

May 6, 2016

Amazing service, frendly people. I was very impressed with their service, a service i never seen before in my life, i can honestly say they are the best of the best. I be back in 3 years.

new bmw guy

May 3, 2016

Steve and Adam were very professional throughout the entire buying process. Steve was very knowledgeable and was able to answer any questions I had. He did a great job finding me a car with both the options and price that I wanted. Highly recommend this dealership to others. Not pushy just took care of business. Nate also did a great job showing me all functions of the car since this is my first BMW.

pgreig

May 3, 2016

I did an out of state purchase on a car I located online. Q did a great job of making sure that it went down without a hitch. He we knowledgeable about the car, sales process, and the registration process. They were willing to work with us on some of our requests, which made us feel comfortable closing the deal. I would highly recommend you reach out to Q if you are interested in a BMW in the future.

Mary Jo Leskiw

May 2, 2016

We cannot say enough about the wonderful experience we had in the purchase of my new BMW. Our salesman, Howard Schneider, was very professional and accommodating. From the moment we walked in the door,everyone in the dealership was very welcoming.

Robert Brandt

May 1, 2016

BMW of Westlake is what a BMW dealership should be -clean, modern, and customer oriented., Dealt with Alicia Taylor and was presented several options to best meet my needs. There was a clear attitude of service, and everyone at the Dealership worked hard to make us comfortable and to earn our trust and business. Was so impressed that we never left, arrived, looked at options, test drove and then did the deal. No reason to look elsewhere! Alicia followed up on everything and was a complete professional. Would work with her again on the next one!

Rosa5100

May 1, 2016

BMW Westlake exudes professionalism! The building, facilities and layout was very refreshing to experience. I met Howard Schneider in the show room after wondering aimlessly in awe of the beautiful vehicles inside. Howard was personable and very well versed in everything BMW. This was my first visit to a BMW dealership and Howard made me feel as if we had known each other for years. I appreciated that since I was nervous trying to understand the research I did. Howard answered any questions and anticipated some, knowing I was a new buyer. Thanks again Howard for your knowledge and professionalism. Very refreshing!

J. Mimi Wiley

Apr 29, 2016

Alicia Taylor was an excellent salesperson who executed the sales process in a "painless" and "polished" manner. She was very attentive and informative throughout the purchasing process and ensured that my time was respected. Alicia's approach to a service oriented experience has ensured that I will most certainly return to Westlake BMW. Also, I would be remiss if I did not mention that the finance and genius team were superb as well. While I have owned several high end luxury vehicles, I must say that in totality- this was the best vehicle purchasing experience. I would certainly recommend this dealership to friends looking to purchase a BMW. ~ Dr. Mimi Wiley

Karl Singleton Jr

Apr 29, 2016

Howard made the process of purchasing our new vehicle easy! Not only was the process seamless, Howard's dedication to us, and professionalism throughout the process, makes us want to purchase more vehicles with him! This location is by far above par, and Howard is a direct reflection of what the dealership represents!

JGerstie

Apr 28, 2016

I recently purchased a car from Q the process was very smooth all of my questions were answered and the dealership was very easy to work with on negotiation, we agreed on a fair price without the normal stress that goes into that process. I would definitely return to purchase another vehicle when that time comes. When I picked up the car, it had been detailed and was in excellent condition. Overall very happy with the process.

Tiger1965

Apr 28, 2016

The level of service that we experienced from "Q" and Dan at Middleburgh Hts BMW was great! From the moment that we called from Columbus OH to inquire about a vehicle we saw online to the moment we pulled off the lot with our new vehicle we were treated WELL! Not a moment were there any high pressure sales pitches or attempts to sell us something that we weren't interested in. The experience was so great that we ended up purchasing a second vehicle from "Q". If you're looking to purchase a pre-owned BMW do yourself a favor and lookup "Q" at Middleburgh Hts BMW. He is very passionate when it comes to "The Ultimate Driving Machine."

Ranger77t

Apr 25, 2016

We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this dealer, salesman, finance manager and support staff. (Gary&Sandi)

Shunda14

Apr 25, 2016

My husband and I just purchased two vehicles from Q and I have to say that is was the most stress free car sale I have ever had! Everyone we came in contact with were all very pleasant and helpful. We worked primarily with Q and Dan and both were very professional and knowledgeable. I would recommend this dealership if you are looking to purchase a quality vehicle in a stress dress environment.

Marla Bashour

Apr 24, 2016

I went in to test drive an X4, loved it, and bought the car the same day. Everyone at the dealership was super friendly, accommodating, and easy to work with.

First BMW

Apr 23, 2016

John Redden at BMW of Westlake was very helpful and patient throughout the deal. I wasn't sure if I wanted to buy or lease. He provided all the info I needed. I didn't have to sit around for hours waiting for paper work to be processed and there was no hard sell on the car. If this car lives up to my expectations, they will have my business again.

timbmwowner

Apr 22, 2016

It was time to replace my old 2000 323i BMW so I talk to Steve Mihalic at BMW of Westlake and he hooked my up the best lease deals going on. Not only did he help me get into my 528xi but he came to the Middleburg Hts location because it was closer to me. He went out of his way to bring me the car I wanted and could not have asked for better service. I got this lease at a great price and everything was brought to me for my ease. If your looking for a great deal on BMW's then this is the place for you.

blocksteel

Apr 20, 2016

I bought my new M3 from Ken Delk, and because I am from out of state, all negotiation and deal done via email or telephone. Ken was great to deal with, the final pricing was fair, and I was treated with respect. Ken collected me from the airport and the final sales and delivery process was easy and efficient. A few extras were thrown in without me asking, and that certainly left me with a good impression. I would recommend Ken and this dealership based on my experience with them. And it doesn't hurt that I then got to drive my new M3 320 miles back home. Great cars help make satisfied customers!

John L BMW

Apr 20, 2016

I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be returning next year to purchase another BMW.

Dukles

Apr 19, 2016

John Caruso and the sales staff at BMW of Westlake were courteous, knowledgeable and very helpful. I would recommend your dealership to my friends. After more that nine years as a Mercedes fan, John was able to patiently help assist me in my decision to make a change. I am welcoming this change and look forward to the fun of driving this vehicle. Thanks again John and to all those at BMW of Westlake!!!

Lakewood Beamer

Apr 19, 2016

I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained everything in its entirety. The Genius service was extremely helpful by showing me all the features of my car. I would recommend this for new and old BMW purchasers.

Damion Allen

Apr 18, 2016

Great staff they made it all happen for me after losing all hope. Couldn't get the car I wanted but they gave me other options that were great choices for get prices. Settle on a deal with the help of Q (one of the Salesmen) at BMW Middleburg Hts. Overall a great job i love my new car & will continue to do business with the dealership.

Mireille

Apr 18, 2016

Q is a wonderful sales rep- very professional, kind and honest. The car purchase was a smooth process (although somewhat lengthy)! I would recommend this dealership to anyone looking for high quality cars with high quality sales service.

Mark Leaver

Apr 15, 2016

This dealership is fantastic. I have been buying BMW's for over 25 years and have had many experiences at many different dealerships. I live in California and had been looking for a particular color combination and options on a Z4 for for several months. Once day I found the exact car I had been looking for online at BMW of Westlake. Living on the West Coast I was very hesitant to try and purchase a car from internet pictures and phone calls sight unseen. I contacted the internet sales department and spoke to Tom Zito. Tom was incredibly helpful. He spend probably hours of his time answering specific questions and sending me detailed pictures of every aspect of the car I was interested in. He understood I was hesitant and nervous to spend so much money on a car I coudn't see in person. After a week of talking and asking questions I decided to move forward. I was so pleased to find the negotiation process, financing, and even shipment of the vehicle out to California to be easy and painless. I felt I got a fair deal and didnt have to deal with sales tactics and difficulty other dealerships usually give you when they know they have something you want. Once my car arrived it was better than I expected! Everything was exactly as Tom had explained and there were no surprises. Tom even took care of the licencing of my car in California all the way from Ohio. This was a 5 star experience from start to finish. If you are looking for a new or used BMW give BMW of Westlake a call.

RAB888

Apr 15, 2016

Ganley BMW does an excellent job delivering value, service and professional insight. The after sale follow-up is comprehensive and the entire process is a pleasure.

The Murray Family

Apr 12, 2016

Felt most comfortable with BMW than any other brand. The dealership was no pressure and not snotty. My salesman, Steve M, is the best. I looked at Audi, Mercedes, Volvo and finally BMW. My salesman listened to what I wanted and didn't try to steer me to anything else. I would recommend Steve M to anyone looking to buy a BMW.The whole process was actually fun and though it always takes time to finish the final paperwork and such, everyone at BMW Westlake made it easy.

justinp

Apr 11, 2016

Good experience with BMW of Westlake. Worked with Steve who was knowledgeable and took time to explain many of the features of the 535ix. Would recommend this group for anyone looking to buy or lease a BMW.

C.Strong

Apr 9, 2016

The salesman Steve Mihalic was very courteous, helpful and knowledgeable. His experience and expertise in his field was obvious. I completed the majority of the transaction over the phone and internet. It made for a smooth delivery of the vehicle I was purchasing. The vehicle upon pickup was just as it was explained in the advertisement on the internet and verified over the phone with the salesman. There was no long delays in any aspect of the transaction. I would highly recommend this dealership in choosing which one to buy a vehicle from. Everyone I encountered while I was there was kind and attentive. Thank you to the great staff for everything.

Chris A. Sherman

Apr 8, 2016

Even though I had been to BMW of Westlake for service, I had never purchased a vehicle from them until April 2nd. I was dreading the process of trading a vehicle and negotiating a price on the new vehicle but was pleasantly surprised with the experience. John Redden was my salesperson and he could not have been nicer. His colleague, Howard, was also helping out with information he could provide. Neither one were aggressive or pushy and never made me feel rushed to make a decision. From the salespeople all the way up to the manager (Bob Strecker), each was extremely nice and never made me feel like I was being taken advantage of. I can't say enough good things about how warm and pleasant they all were! I highly recommend BMW of Westlake!

Martin Stoneman

Apr 4, 2016

Our salesperson, Putrri Padbatan, was enormously helpful, delightful and informative throughout the process. Further, at the time of delivery Dirk Steffen spent 2 and 1/2 hours with my wife and me, in the vehicle, explaining and demonstrating the various features. He was extremely patient and knowledgeable and helped maximize our enjoyment of the vehicle from the very start.

Sumesm

Apr 4, 2016

They were Knowledgable Everyone was Professional Dairy Courteous Sincere and Kind Facility Immaculate We felt Relaxed I would recommend to others and return for future business

tom

Apr 4, 2016

I work over the phone with Mr. Jerry Mancini who provided excellent service from start to finish. The process was efficient and painless thanks to Mr. Mancini. I would recommend the dealer ship to anyone who is looking to purchase or lease a vehicle. They walk you though everything step by step and never miss a beat again excellent service from start to finish.

vwisaudi

Apr 3, 2016

Qasim one of the best salesman I have dealt with. I Purchased pre owned 2013 Audi A4, Qasim went above and beyond my expectations as I was reluctant purchasing used as is vehicle. Qasim eased my piece of mind by going over the vehicle service records and report. Also Dan in finance extended himself to get the best financing. I Had the car one week now, Qasim contacted me to see how things were. Of course being critical customer I told him I Love the car and my concerns were wiper blades and a few small blemishes , Qasim said he take care of it without hesitation! If you are interested purchasing a used European vehicle, visit or contact Qasim!

Brad711

Apr 2, 2016

Q is a great salesman. He really made the process of buying my used Mercedes SLK 230 pretty much effortless on my part. I would give him a ten out of ten for customer service, knowledge and just handling everything in a very professional manner. Thanks Q for the great experience!

dschimp

Apr 2, 2016

BMW of Middleburg was outstanding throughout the entire transaction. The dealer rep 'Q' contacted me the same day via email, and we exchanged texts as he developed an understanding of the car I was after. He is a true car guy, and didn't try to pressure me into purchasing something that wasn't what I really wanted. Although the first car wasn't quite perfect, he located another car and offered it to me at an extremely competitive price, along with a competitive trade-in value for my vehicle (sight unseen). Although the dealership was almost five hours away, it was worth the drive there for the stellar service and attention to detail.When I arrived, the car was ready to go, including a full tank of gas. The transaction went smoothly, and the few issues that needed to be resolved were handled professionally and very quickly. Everyone at the dealership, including the financial manager Dan, was excellent to work with. I wound up financing through the dealership, as the rate was outstanding compared to my personal options. I didn't even attempt to negotiate the price, as I felt it was more than fair and competitive at the as-offered price, and attempting to haggle down further didn't seem worthwhile. In sum, I drove almost five hours one-way to conduct a vehicle transaction because the other BMW dealers in town weren't worth my business. I plan on returning to BMW of Middleburg for my next car purchase, when the time comes. Thank you!

Crna08

Mar 29, 2016

Steve was excellent in all aspects. He went above and beyond to meet my needs. Steve was able to find the vehicle I wanted. Overall a great experience.

Mdonato

Mar 29, 2016

We are thrilled with our new BMW X5!!!! Just a few short weeks ago, we purchased our first BMW. Alicia Taylor was amazing!! She uncovered what was important to us and took the time to find the right vehicle. What was MOST impressive, we spent a couple of hours in the dealership landing on the perfect car, the whole time with our two kids, 5 & 3 years old. As you can imagine, a daunting task for any parent to obtain that much patience from children, but Alicia was patient, kind, and thorough through the whole process!! The follow up, checking in, and continued customer service after the purchase continue to be just as fantastic!!! Thank you Alicia, we are BMW owners for life!!!!

maggie2016

Mar 28, 2016

I have been driving BMW's for the last 25 years. Miami, NY , CT, and now back home in Cleveland. It was time to turn in my 535 and I wasn't sure what I wanted. Jerry Mancini was so patient!!! I drove 2 cars and poured over the benefits of each, lease VS purchase, color, total package of upgrades, it was a day!I am so happy to have the car with everything I wanted. It took some time to arrive at a decision and a price but I am confident I made the right decision.Thanks so much Jerry and the rest of the amazing team at BMW of Westlake.

sklim1320

Mar 28, 2016

Awesome, awesome, awesome! Is the only word to describe my experience with Middleburg BMW. My salesman was Q, which he was an outstanding individual that has vast knowledge with vehicles and got me into what fit me perfectly!Hassle free, no headaches. Easily the best dealership experience I've ever had.Q will be my salesman and go to guy for my family and friends, couldn't ask for anyone better. The whole staff is great and very friendly! Can't say enough positive things!

docstrum

Mar 28, 2016

Just wanted to give a shout out for Qasim as he was one of if not the best salesman I have dealt with. That is saying alot since I have purchase at least 25 cars in my lifetime. At any rate do yourself a favor if you are interested in seeing a BMW, give Q a call. (440) 385-2737 is his cell phone.

Jp Riccio

Mar 25, 2016

I worked with Q at the Middleburg heights location and was initially interested in a 2013 535ix. They let me test drive several cars, and I actually took a liking to a older car (2008 535ix) There was no pressure to make a move on either car, and they let me take the car over the weekend to decide!!! Most other dealers would not even let me take a car without a sales rep in the car. Even got to talk tot he tech who did the major work to the car prior to sale.Q was great- great team. Would buy from again!!!

Rachellynnd1

Mar 25, 2016

Knowledgeable and friendly staff. They go above and beyond to find the perfect vehicle that fits your needs . They also took the time to go over every feature in my new car saving me time digging through the Manual. I couldn't find another dealership to come even close to the deal I was receiving from BMW of Westlake . It was also nice not dealing with typical pushing high pressure sales while I explored all options. I will be a continued costumer and Highly recommend them!

ldwilk1019

Mar 23, 2016

I've always wanted a BMW, so when the time came for a new vehicle, I decided to give Westlake BMW a try. I had been on a few other test drives in the days prior to my visit and some dealerships had soured me on my buying experience.My family and I walked into the showroom and were greeted right away. I was introduced to Ken and we discussed what I was looking for. I had my eye on an X3 in the showroom, and he took the time to go over every detail on that vehicle ensuring that I could make a very informed decision. Then we went on the most AWESOME test drive I've ever been on, and this is NOT my first car purchase. He showed me just how the X3 handles in various road conditions and traffic scenarios. He made me feel very comfortable with the vehicle before we brought it back to the showroom. There was never any pressure to buy, nor was there a sales pitch. Ken was extremely polite with his approach and made me feel like I was his only customer. Needless to say, I purchased the X3 in the showroom, how could I not after learning about and driving the vehicle. Ken made the entire experience very enjoyable, and I'm not always enthused about spending big dollars on the wheel for vehicles.When I picked up the X3, I got to spend time with Mike in Financing and Nate, my BMW genius. Again, another quality experience. I never once felt like I was anything less than top priority.For anyone considering a BMW, this is the place to be and Ken, Mike and Nate are your go to team!

MichBelle

Mar 22, 2016

I worked with Greg at Middleburg Heights. Even tho they mostly sell used cars, I was looking at the 2016 X-1 and he brought one to my work so I could take a look at it...talk about service! We now have purchased two BMW's at Middleburg from Greg; we won't be going anywhere else! Their service and knowledge is superior! And the "Genious"... WOW!!! He literally took me from bumper to bumper and taught me everything I needed to know about my new SUV.

mrw321

Mar 22, 2016

Very pleased with our experience at BMW of Westlake. Alicia Taylor was our salesperson, she and the team were very kind, fare, courteous, and efficient during the purchase of our 2016 X3! This is our first BMW and are loving it :)

Kh1963

Mar 21, 2016

I called early on a Friday morning to inquire about 2010 C300 that was on the website. After a very professional conversation with Steve. I placed a deposit on the car. Steve, who I s the manager put me in touch with Q and Dan to finalize the purchase. They both worked to get things taken care of. Upon my arrival to test drive the car, Dan have already secured financing and Q had the car all ready.Needless to say I'm enjoying my new car now. If I have anyone who is in need of a new vehicle, the pros at BMW of Westlake are who I'm referring. By far the easiest vehicle purchase I've ever made. Thanks again!!!

Nina

Mar 20, 2016

Howard gave us excellent reception, allowed me to test drive a BMW demo car with him as at the back seat which made me comfortable.. He was very polite and answers all question about BMW X1, even offered us coffee treats.Before I know , with all his intelligent explanation why I'll be happy with the, I'm already ordering one, and he promise it I'll come on time and it did. IIm driving it now and I' very happy with .

The Faulkners

Mar 20, 2016

Steve Milhalic was the hardest working man on Saturday 3/12/2016. Steve went beyond the call of duty which allowed my wife and I to drive away in a new 640i Gran Coupe. Steve's professionalism and his ability to make you feel comfortable almost immediately is absolutely amazing. I never thought I would be moving from a 5-series to 6-series, but Steve made it happen. Thanks Steve for such as wonderful experience.

BMWnewbie

Mar 19, 2016

My entire buying experience from start to finish was incredibly cordial and respectful. I never felt pressured, uncomfortable or "taken for". Steve was a great Sales Advisor to deal with and I would be more than happy to recommend him and the entire location to anyone who is in the market for a great automobile. I could not be happier with my experience or my fantastic purchase.

joanne

Mar 19, 2016

I had a great experience at BMW of Westlake. Howard Schneider was very knowledgeable, helpful, and there was no pressure to buy. He is just a great sales adviser to work with! Everyone I worked with at this dealership was awesome. Nate and John have very patiently assisted me in learning how to use all the technology! Highly recommend BMW of Westlake! Five star rating!

Kas Firdman

Mar 19, 2016

Howard Schneider was my sales person and he was absolutely amazing! He really cared about what I needed and wanted instead of selling me a more expensive car. His responses/emails were immediate as if I was the only person/buyer he was working with at that time. He got me the car I wanted within a couple of days and made my experience extremely pleasurable. If you are going to BMW of Westlake to buy a car ask for Howard! You'll love him!!!! Kas Firdman

prina2000

Mar 14, 2016

BMW of Westlake have always given me excellent and prestigious service. I HIGHLY RECOMMEND this dealership for all your BMW needs!!!! My husband recently upgraded my 2009 BMW 3 series to the Luxury Line BMW 3 series 2013. I love it and Tom Zito sold us our 1st BMW and the one recently purchased. We will continue to keep returning to Tom Zito and BMW of Westlake!!!! FIVE STARS!!!!!!!!

Love my BMW

Mar 13, 2016

I have always wanted to own a BMW. Have been recently retired and owning a BMW being on my Bucket List I went to BMW of Westlake to see if that could be possible.I was greeted by Steve Mihalic and I explained that I was here to see if owning or leasing a BMWwas within my budget and we should start with their best offers of any vehicle.After a few minutes of questions Steve suggested I look at leasing a used 3 series that couldmeet my requirements and budget. We picked out a 328I xdrive from a list of cars at the dealership and I was on my test drive. The rest is history.

ghowe66

Mar 9, 2016

This is my second BMW I have leased through John Caruso and Adam Moon. Both are easy to work with and are no hassle in looking at deals. They always work with me to find the right car at the right monthly payment.

JGood1680

Mar 7, 2016

I drove about 2.5 hours to BMW of Westlake from Detroit Michigan. I spoke to Tom Zito on the phone a couple of times, asking questions about the car before I made the trip . Being kind of skeptical trying to find a car online for the first time, I was more then pleasantly surprised how honest and cordial Tom and everyone else I came in contact with at the dealership. I absolutely love the car I bought and definitely recommend anyone looking for a high quality car at high quality place. Years from now when I'm ready for my next BMW, I will be making the 2.5 hour trip again.

davidbmw328i

Mar 6, 2016

Cuteous and knowledgeable. Appreciated test drive as well as John demonstrating car capabilities which emphasized performance AND safety features. Looking forward to continued service. Thanks.

UltimateDrivingMachine

Mar 3, 2016

I have been a BMW customer for several years now and have worked with the team at BMW of Westlake. They have always been very helpful in finding a vehicle that fits my needs. The process of vehicle purchase is made easy.

mjbakercpa

Mar 2, 2016

Went to the auto show to compare Mercedes, Audi, BMW and eventually make a purchase. I liked the Audi A6 but BMW wasn't there to compare. So my wife and I drove to BMW of Westlake to check out the 5 series model. There I met Jerry Mancini. After a short discussion about my needs he realized very quickly that I would be best suited for a "courtesy car" with low miles. We test drove several cars and narrowed down my choice.When I picked up the vehicle, I spent 45 minutes with their BMW Genius and gained a better appreciation of my new vehicle. I have the 535i for 3 years with no out of pocket for maintenance.I think I am really going to love this vehicle.

gmachado

Mar 1, 2016

I have never been to a dealership where I felt ZERO PRESSURE! The whole experience was excellent from the moment I stepped into the dealership and met "Q". He was thorough and knowledgeable about everything and throughout the whole process. I will definitely contact him and this dealership in the future and I will let others know that if they are interested in luxury vehicles, this is the place to stop!

Christy

Feb 29, 2016

I recently leased my 4th BMW from Ken Delk. I appreciate the customer loyalty that is provided to me. I plan to lease from them in the future.

Halley21

Feb 29, 2016

Q was absolutely wonderful to deal with when I bought my BMW. No pressure, polite, knowledgeable and friendly. In fact, all the employees I came in contact with at the dealership were great to do business with. In fact, I wouldn't go anywhere else to purchase a car. Q made my car buying experience a pleasure!

Jacquie1980

Feb 29, 2016

I always have a wonderful experience at BMW of Westlake. Delivering excellent customer service is a priority from every department at this dealership. The staff is knowledgable, courteous and determined to find you exactly what you are looking for. Client advisor, Howard Schneider, and Sales Manager, Frank Steffen always go above and beyond! And that's another reason why I am a customer for life.

Katie

Feb 29, 2016

After my initial telephone conversation with Mr. Mihalik, I drove the extra 180 miles to purchase my 1st new BMW. Steve helped me from start to finish. He handled me with the patience of a Saint -:) as I had the "new car jitters". I could have purchased my new car anywhere and chose BMW of Westlake because of my telephonic experience with Steve; a person I hadn't even met yet! I had an Excellent Experience, and recommend Steve to everyone! Thanks Steve

mdskarim

Feb 27, 2016

I had a very good experience in buying new car here. Mr. John Caruso was very thorough in explaining the features of my car. Financial transaction was very smooth.

R. Wood

Feb 27, 2016

Q was awesome when I bought my Lexus. He was polite and very knowledgeable about cars in general. He went over and above his duties to make this sale happen. I would recommend him to anyone! Thanks Q!

aspenone

Feb 26, 2016

I purchased my 3rd Bmw and each time it was handled professionally and with ease. I will always continue to purchase my cars from ken delk and refer my friends which I have already done.

caaeerdiver

Feb 26, 2016

This is my seventh BMW I have bought from John Caruso and each time it has been very quick, and worth buying from. He works with with numbers, and finds the car that you really want. I highly recommend buying from him.

francesco456

Feb 23, 2016

Putrri Padbatan is a great Sales Advisor and always has your best interest at heart. She's straight forward, honest, knowledgeable, responsive, detail oriented, and even has a sense of humor to top it off.Im a very picky person when buying large items and she made the process as painless as it could be.She never wavers and only focuses on the cars that would aim to please her clients needs. You cant go wrong by choosing Putrri! Frank was also a great manager to help with the transaction. Really pleasant guy who you'd think is on the board at Corporate BMW. (If you meet him, you'll know what I mean) Great Place to buy a Great Car.

Scott6865

Feb 21, 2016

The sales manager, Robert Strecker and sales associate, Steve Mihalic were both great to work with. Knowing my current lease was coming to an end, Robert reached out to me with a great offer and Steve handled the rest. It was easy, efficient and an overall good experience. The recommend BMW of Westlack and these two professionals. Mike made the paperwork easy as well.

RB

Feb 19, 2016

Everyone at the dealership that I dealt with knew their stuff, was friendly and helpful, starting with my sales person, Putrri Padbatan. I can be a demanding customer insofar as expectations of the staff's knowledgeability of their products and services. Putrri was knew about the vehicles and the differences between models, and was extremely helpful in arranging a lease and accommodating an unusual situation regarding the timing of picking up the vehicle. I have not required service as yet, but anticipate good work. Leasing was a handled very well. A small quibble is that the customer waiting area is not up to the standards one expects from luxury dealerships, but it is adequate and does not reflect on the staff in any way. All in all, a very good experience. And so far, I love the vehicle.

Bdanielle1285

Feb 19, 2016

I went to this dealership multiple times and I never felt pressured to make a decision. I'm very indesicive and wasn't sure exactly what I wanted but Ken and the team helped me decide and pick the best car in my price range.

PorscheBoxster

Feb 16, 2016

Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is the nicest in the area when it comes to BMW's, and all of the staff are easy to work with. Howard in particular went above and beyond to make sure that the BMW we were buying was the right choice for us. The entire buying process took around 2 hours or so to complete which was very quick from the time that I had walked in, to the time I had put a deposit down on the car. The entire lease application, completed by Michael on a separate day was less than 30 minutes in an out. Couldn't have asked for a smoother buying experience and Howard delivered. John the BMW Genius also really knew his material on the car. The trade in they gave us for our Lexus was exactly what we had expected and not a penny less.

Markf216

Feb 15, 2016

I had great service at this dealership. The purchase of my new car went quickly and smoothly. I would recommend this dealership to my family and friends.

clint

Feb 15, 2016

I had a nice car buying experience at this Ganley (one of numerous) Dealership in Westlake. They located what I wanted, priced me fairly, quick and easy through finance....no shenanigans or BS. Car looked amazing when I picked it up and the dealership itself was stunning!Steve Mihalic, may salesman was great, got me what I needed in the timeframe I needed it, was knowledgeable and patient. He kept his word, which goes a long way with me and generally wanted me to find my dream BMW....that I could afford. I would recommend this dealership to anyone and will get my next BMW from there no question.Clint Hintz

GG

Feb 12, 2016

I drove from Pittsburgh to Cleveland for a BMW three series I had been searching for. Jerry Mancini gave me a very honest and informative description over the phone and had one item fixed before I made the two hour drive to look at the vehicle. Everything was as advertised and Jerry had the car clean and ready to test drive when I arrived. The purchase was painless and Jerry was an incredible help from start to finish. Thanks to all at BMW of Westlake for the professional and courteous assistance.

JI

Feb 12, 2016

I had visited multiple BMW dealerships around Columbus (where I live) as well as in the Cincinnati market with less than stellar experiences. After reaching out to BMW of Westlake I realized that their customer service is on another level when compared to the other dealerships I had visited. They could not have been more accommodating with helping me find the X5 that had everything I wanted within my price range. Putrri Padbatan always made herself available whenever I had any questions throughout the whole leasing process as well as after the deal was completed. I never felt pressured and she was always able to handle any questions or concerns I had along the way. She knew I was in a rush to sell my current vehicle & even offered to give me a loaner for the week while I was waiting for my X5 to be ready so I could sell my car ASAP. They have certainly earned future business from me once my lease expires.

NewBMWowner

Feb 6, 2016

I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW and test driving various cars. Jerry exceeded all of my expectations and I enjoyed the experience purchasing my certified 535i.

Tom R.

Feb 3, 2016

Found a used 328i xDrive on Cars.com, made contact with the dealership through Cars.com. Worked with Tom Zito who was on top of all of my questions, made the process of purchasing the car fast and easy. Was able to work out all the details via email since I was 2 hours away from the dealership. He came in on his day off to accommodate my schedule for picking up the car. Great price on the used BMW, plus they had all of the necessary maintenance work completed so the car was in top shape. Would recommend Tom and the dealership for your new BMW purchase. Thanks Tom and Westlake BMW!

CLE-Atty

Feb 1, 2016

This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most importantly, Jerry and the whole team are helpful, inviting and do not pressure you. Everyone knows the bad experiences that can happen when buying a car, but Jerry made me feel like he was working for me. And then he brought in Fred Palmer, and I had no idea what to expect. But it turned out Fred was just as nice and helpful as Jerry. What a great team!! The buying experience was great and my used 750 was perfect.

cuyahoga14

Feb 1, 2016

My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavior patterns. He keeps in contact to ensure your satisfaction is being met during your automobile ownership time. The Manager and the Finance Manager complements the interaction styles of the John( salesman) which seals the knot off the entire customer service experience. I will and have always shared John C name as a reference to my colleagues and family. This is my fourth BMW-therefore I am part of the loyal family!Sincerely Written,Angel

2boysgirl

Jan 31, 2016

BMW of Westlake is a great new dealership conveniently located right off of I-90 in Westlake. The service from initial encounter to new car pickup is what you expect from a luxury car dealership- friendly and attentive. We have had a relationship with Howard over the years but this was the first car purchase we have made with him and it was fantastic. He was diligent in getting you what you want, timely with correspondences/follow-ups and overall just a friendly guy. We will work with Howard again and would recommend him and the dealership to our friends.

Alice

Jan 31, 2016

This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experience. Thank you!

Johnfischeronline

Jan 31, 2016

I came to the dealership on my way to another brand. I decided I'd check out the dealership experience - even if I wasn't planning on buying a BMW. Well - great service and a great car turn into a great experience. My sales person was Howard Schneider and he is a true enthusiast! Love my new m235i and really appreciate the treatment and experience I've had at the dealership.

Pg1107

Jan 31, 2016

This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease loaner/courtesy cars are a great program for people to drive bmw at an affordable price. John Cordell came out on Saturday to hook up our garage doors

xjr

Jan 29, 2016

John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership.

jayteach

Jan 15, 2016

Purchased a vehicle in August of 2015. There was some discrepancy resolving satellite radio subscription. The Internet team was fantastic is getting the issue resolved. Excellent customer service!!!

Mysliwiec

Jan 13, 2016

Everyone at Ganley BMW Westlake is very courteous and helpful. They go above and beyond to make sure they find you a car that makes you happy. I should know, I bought three int he last year. Two 328I's and an M3. I highly recommend anyone looking for a BMW to consider his dealership.Ed Mysliwiec

750ix Buyer

Jan 7, 2016

I purchased a 2013 BMW 740ix from BMW of Westlake. The salmon Jerry Mancini, to the General Manager give me outstanding service, listened to my needs and assisted me in selecting a car best for my daily needs.The Finance Manager/Director were easy to get along with helped process my loan and the documents and a friendly manner.I will surly purchase my next vehicle from the same location. I had been to many dealers and felt the only interest was the profit margin. However, at BMW Westlake they made me feel I was important as a customer.

X1owner

Jan 6, 2016

We have gone through a few car purchasing experiences and this by far was the most pleasant experience we have had. Tom Zito was very courteous, patient, professional, accommodating and made the entire process efficient. Will definitely return again for future purchases.

potomoc

Jan 3, 2016

I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to oversell me. I reviewed the price points made my offer based upon the money factor and residual value of the lease. I was not impressed by the dealer's failure to negotiate on the money factor. I had proposed a money factor of (0 .00120 )or 2.89%, which BMW North America advertises on its website, but was told that it applied to 2016 vehicles. Hindsight being 20/20, it appears that this is untrue since the dealer is assigning a money factor of (0.00120) 2.89% to get 2015 vehicles off the lot! I was quote a money factor of 0.00147 or 3.52%.

AAnative

Jan 2, 2016

Called in to the dealership. Spoke to John Caruso. Made offer. Two short phone calls later deal was done. Signed papers that afternoon and scheduled pickup of car the next day. Nate gave me a quick run down. Easy as pie.

Danny1973

Dec 31, 2015

Ken was the best.Comunication during the process was flawless.He sent me requested information promptly.Drove the car to a location closer to me the night before.Took time to explain cars features in great detail.Thanks to Ken we were in and out with new car in just under 3 hours.

CMSTENGER

Dec 28, 2015

This is the 2nd time I have worked with this dealership. They are kind, efficient, and make the experience easy. My salesperson John Caruso and the entire team from finance to the customer education person made this a very smooth transition. I will continue to use them and recommend them to all my family and friends.

cmstenger12

Dec 28, 2015

This is the 2nd time I have worked with this dealership. They are kind, efficient, and make the experience easy. My salesperson John Caruso and the entire team from finance to the customer education person made this a very smooth transition. I will continue to use them and recommend them to all my family and friends.

4bacon

Dec 24, 2015

Ken was very helpful and made the process quick and painless! Superb follow up and just overall great customer service. Would highly recommend anyone to go to this dealership .

AcuraMan

Dec 24, 2015

Was in need of a new (used) vehicle and sent out many inquiries within in minutes Q Shirazi responded to what I was looking for. Steve David the manager was great to work with and explained everything about the purchase and my options! The Good Guys is what I named them!

DanL

Dec 23, 2015

Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even suggesting that I can bring it by anytime for a car wash even though I do not need service. When they have a test drive event there is no hard pressure to buy a new car but they offer plenty of insight to any changes or benefits of the new models.

R OConnor

Dec 23, 2015

Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven't had anything but positive experiences with all of them. Definitely recommend.

Sue123

Dec 23, 2015

Every one,without exception, goes out of their way to make the customer happy. My sales person, Howard, is a wonderful guy. Very easy to be with and more,than helpful. The Genius is a most valuable asset and will do everything in his power to help,you acclimate to your new car. So, overall I am happy to be a customer at BMW of,Westlake.

Tom

Dec 23, 2015

I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago it was a hit. Fortunately he has returned and continues providing the top line service advise I expect from a company like BMW. Jim is knowledgeable and a straight shooter. Great guy to talk with. Has always done me right. I recommend my BMW owning friends to Jim.

Doran

Dec 22, 2015

Dealing with Mr. Delk and Mr. Strecker has been an excellent experience. We bought 5 cars this year because of the salesman.

Grnell

Dec 22, 2015

I was treated well throughout the entire purchasing process, from purchase,manufacturing,shipping and delivery. I couldn't be more pleased.

Grnell

Dec 22, 2015

The entire staff made every effort to make the purchase a good experience. I felt well informed both during the purchase and during the manufacture and shipping of the car.

D.Harrison

Dec 21, 2015

From our first contact with the dealership, to driving our new car off the lot, to contacting the dealership afterwards about questions, BMW of Westlake has been superb. Our sales associate, Putrri Padbatan was incredibly welcoming and helpful at every stage, and has gone above and beyond all expectation in her followup calls. She is clearly motivated to ensure that her customers are satisfied, and she succeeds at every turn. Highly recommended!

Nick

Dec 21, 2015

As a previous owner of six BMW I was impressed with Putrri on my new lease, she was extremely efficient and will be glad to recommend her to friends or colleagues.Nick PaulWestlake Ohio

lsjf24

Dec 18, 2015

I had a great experience buying a used BMW from BMW of Westlake. Not only was the transaction simple, quick and painless, but the customer service I received from my sales associate, Q Shirazi, and the manager, Steve David, was superlative. There were no games, the car was exactly as described online, and the after sales service from Cassi Thadeus was great. This was nothing like the typical tedious car buying experience that most people expect. I will definitely buy from them again the next time I need a car.

lsjf24

Dec 18, 2015

I had a great experience buying a used BMW from BMW of Westlake. Not only was the transaction simple, quick and painless, but the customer service I received from my sales associate, Q Shirazi, and the manager, Steve David, was superlative. There were no games, the car was exactly as described online, and the after sales service from Cassi Thadeus was great. This was nothing like the typical tedious car buying experience that most people expect. I will definitely buy from them again the next time I need a car.

BBF

Dec 17, 2015

I would like to thank Bob and Alicia for an over the top buying experience as well as for the follow up. The attention to detail is awesome - from walking through the door the first time to driving out after a fast finance process. One of the best sales experiences that I have ever encountered. Very highly recommend and well done to all at BMW of Westlake.

bino

Dec 14, 2015

Mr. Jerry Mancini - excellent saleman. He was extremely friendly and attentive, he put me at ease and made the whole car buying process simple. This is what buying a car should be. I highly recommend BMW of Westlake and of course Jerry Mancini, I could never ask for better service and they will get my business and I can refer to them and will be coming back there for my next Bimmer.

Raj

Dec 14, 2015

I recently bought a car from BMW of Westlake and it was a great experience. I worked with Jerry Mancini and he is absolutely awesome. The whole staff is very professional and helpful.

dkane22

Dec 13, 2015

Mr. John Caruso continues to provide exceptional customer service. As expected "My Ganley Experience" was one filled with knowledge, patience and understanding. Mr. Caruso was prepared for my arrival, he did research on the vehicle I wanted prior to my arrival, the car was detailed and ready when I got there cutting down my in the showroom time. The showroom was warm and inviting, the general manager, Frank was certain to greet me and Mike had me out of finance in no time. John had everything prepared and ready for me. My family and I are repeat customers and we will continue to purchase from Ganley.

clindsay

Dec 8, 2015

Having bought multiple cars in my lifetime, I typically dread going to the dealership to be hassled and pressured into buying a car. However, this experience was unlike any other I have experienced. The staff was extremely friendly and attentive, and Jerry specifically made the process very low pressure and comfortable. I came in a few times before deciding on a CPO vehicle, and while Jerry was helpful, he did not push anything on me that I wasn't interested in. They also worked very well with me on my trade it in order to make the payments come down to a level I was comfortable with. Amazing experience.

Rob

Dec 4, 2015

I ordered a 2016 X1 in September to replace a 2013 X1. Buying a new model of a car unseen and undriven is never an easy thing to do. While I have driven BMWs for almost 30 years, a new model is tricky. How will it look, how will it drive, colors, etc.? My sales rep kept me apprised throughout the process of the manufacturing progress of the vehicle, including it's landing day on a Sunday in the port of Baltimore. The delivery of the actual car was also outstanding as the dealer has a designated delivery spot in the dealership to add to the excitement.

jkoshy

Dec 3, 2015

The customer support person Putrri Padbatan was quick in response and responsive. She helped me to identify the car with exact requirements I was looking. I will definitely recommend this dealership to family and friends.

Franklin1

Dec 2, 2015

Howard Schneider was very professional and provided excellent service and follow up. He answered all of my questions timely and was very helpful. We love our car.

srados

Nov 30, 2015

My overall experience was excellent. The new facility is very nice and the staff is very friendly. What made my experience excellent was Putrri Padbatan the Sales Representative from BMW of Westlake. I was planning on purchasing another Mercedes E350. Putrri took the time to explain the different models and options. I look forward to buying more BMW's from Putrri in the future.

srados

Nov 30, 2015

My overall experience was excellent. The new facility is very nice and the staff is very friendly. What made my experience excellent was Putrri Padbatan the Sales Representative from BMW of Westlake. I was planning on purchasing another Mercedes E350. Putrri took the time to explain the different models and options. I look forward to buying more BMW's from Putrri in the future.

trplkwd

Nov 30, 2015

Our salesperson, Putrri Padbatan, provided us with an excellent experience in purchasing a new (service vehicle loner) 535ix. She was courteous and informative in helping us select the vehicle. We were considering a Mercedes Benz along with the BMW and she patiently worked with us by providing us with information regarding the 535ix which persuaded us to buy the car. She provided us with several vehicles to test drive and did not pressure us into making a quick decision. She worked with us to get a price with which we were happy. She continues to keep in contact with us providing us with sincere and genuine concern in making sure we are happy with the vehicle. I highly recommend her and the dealership.

lisalynn

Nov 25, 2015

I came to this location after a very bad experience at another location. I must say, what a world of difference! Howard and the rest of the team at BMW made me feel welcomed and were determined to help me build the best possible car for my price range. Howard is AMAZING at running you through every detail of the car. He not only went over every function and feature with me when I was considering purchasing the car, but he also took the time again when I received the car to help me connect my phone, program some shortcuts and figure out my seat position. I drove off the lot feeling like I had been driving my car forever--I knew everything about it! I cannot say enough nice things about Howard's service. He actually made car buying fun and convenient. Will definitely be back for my next car!

JC247

Nov 25, 2015

This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real professional. John and Frank worked very hard to find the perfect match for my BMW requirements... By the way I live with 5 miles of another BMW agency but drove over 30 to do business with Frank and his team. The BMW Genius John Cordell, showed me all the technology available at my finger tips... this is a truly fantastic addition to the BMW Westlake delivery process.

lisalynn

Nov 25, 2015

I came to this location after a very bad experience at another location. I must say, what a world of difference! Howard and the rest of the team at BMW made me feel welcomed and were determined to help me build the best possible car for my price range. Howard is AMAZING at running you through every detail of the car. He not only went over every function and feature with me when I was considering purchasing the car, but he also took the time again when I received the car to help me connect my phone, program some shortcuts and figure out my seat position. I drove off the lot feeling like I had been driving my car forever--I knew everything about it! I cannot say enough nice things about Howard's service. He actually made car buying fun and convenient. Will definitely be back for my next car!

Brian D.

Nov 24, 2015

Q and Steve are great to work with, Q even came in on his day off to make sure I was able to take home my super Clean 2012 white BMW X5 that my wife and I love! Great buying experience from sales Q to the manager Steve & Dan in Finance! I highly recommend you give Q a call if you are looking for a deal on a clean luxury car. I had such a good experience I sent my Dad to Q and he came home with a like new 2013 white Mercedes-Benz C300 Sport with only 8k miles on it! Q number is 440-385-2737 at BMW of West Lake South.

Sally

Nov 24, 2015

My experience was extremely positive perhaps one of the best experiences in purchasing a car I have had in years. The sales person Q and Steve were extremely helpful in addressing issues with the car and making the ease of the purchase.as a follow on there were some issues with the car and they immediately address them..

walkerbee

Nov 23, 2015

This was my first BMW experience, so clearly, I wasn't really prepared for how different it was from any other car buying experience. Not only was the experience fun, everyone was willing to work with me to make sure my needs and expectations were met (and actually exceeded). Good deal all around, I get a new awesome car and new friends that I can stop and see when I get my car washed! It's really reassuring to be part of the BMW family.

WALSH

Nov 23, 2015

Ken went above and beyond. He was not overly pushy but just very knowledgeable. If you want the best, don't look any farther than Ken Delk. Very positive buying experience!

abhishekmahanty

Nov 23, 2015

Recently leased a new BMW 340xi from BMW Westlake. The whole process was a great experience. Rob Strecker and Alicia Taylor were great to do business with. Got an incredible deal on the vehicle and the after sale interaction has been truly exceptional. Highly recommend this dealer for your next car purchase.The facility is modern and the staff are highly trained and cordial. The BMW genius did a great job in explaining all the features of the car. The financial and legal documentation signing process was also swift and transparent. Although the dealership was a little far from home, I am glad I choose them because in the end it was the right decision.

Kl335704

Nov 23, 2015

Made to buying experience a breeze. Extremely nice show room. Even better employees. Would highly recommend them to anyone searching for a new BMW. Great experience.

Abhishek Mahanty

Nov 19, 2015

Recently leased a new BMW 340xi from BMW Westlake. The whole process was a great experience. Rob Strecker and Alicia were great to do business with. Got a incredible deal on the vehicle and the after sale customer service has been truly exceptional. Highly recommend this dealer for your next car purchase.The facility is modern and staff are highly trained and cordial.

nkaptein

Nov 15, 2015

John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as well as informative. The facilities are top notch! Such a great car for a great price! This won't be the last BMW we purchase from BMW of Westlake. We are clients forever now.

NEWBMW

Nov 14, 2015

This group of professionals truly understand the meaning of customer service! This is my fourth BMW and I will always return to purchase from these fine folks!

viperbo21

Nov 12, 2015

Fast pleasent experence. The staff went out of their way to make me happy and get me what I needed. The did not try to low ball me or rip me off like other dealerships in the past.

Mem

Nov 11, 2015

I had and AMAZING experience with this dealership! They were prompt and answered all my questions! I felt like part of the family... They even stayed open late when I travel from Michigan to get my new car. I would highly recommend them and will be going back in the future!

njw

Nov 8, 2015

I had a wonderful experience at BMW Westlake. I didn't think I could afford to lease a BMW but thought I would stop and visit the dealership since it was close to my home. Howard Schneider was very helpful and I ended up leasing a car! I got exactly what I was looking for.

lorry

Nov 8, 2015

Ken was very helpful in selecting my new car. The Show Room was pleasant, the test drive was stressless, and I love my new car. Thanks Ken.

Lorry

Nov 8, 2015

Ken was very helpful in selecting my new car. The Show Room was pleasant, the test drive was stressless, and I love my new car. Thanks Ken.

HappyCustomer

Nov 6, 2015

Our dealings with BMW of Westlake were consistently a pleasure. There was no pressure to buy, only honest delivery of information about their product, which happens to be top of the line. Mr. Ken Delk was particularly helpful in educating us about the right vehicle for our particular needs. He was quite accessible and responsive throughout the purchase process, and as a bonus, happens to be a really nice and easy going guy. He is a no nonsense veteran with long-term experience with BMW. We give Mr. Delk and BMW of Westlake our highest evaluation, and recommend him and this dealership without reservation.

HappyCustomer

Nov 6, 2015

Our dealings with BMW of Westlake were consistently a pleasure. There was no pressure to buy, only honest delivery of information about their product, which happens to be top of the line. Mr. Ken Delk was particularly helpful in educating us about the right vehicle for our particular needs. He was quite accessible and responsive throughout the purchase process, and as a bonus, happens to be a really nice and easy going guy. He is a no nonsense veteran with long-term experience with BMW. We give Mr. Delk and BMW of Westlake our highest evaluation, and recommend him and this dealership without reservation.

MyBMW

Nov 4, 2015

I honestly hate looking for cars, so I cringed when my lease was ending. I had no idea what I wanted. My husband mentioned BMW and since we had one before I thought sure why not look. Well, the look turned into a drive into a lease. The process was so quick and easy and our salesperson Ken Dell was wonderful. It was no pressure. I would definitely recommend Kenot and the BMW Westlake team to anyone looking for a vehicle.

ng007

Nov 2, 2015

I have been in sales for over 26 years and appreciate the way Jerry handled the entire transaction. From the time of the test drive to the delivery he handled every detail in a professional manner. I will refer to Jerry to anyone I know in the future looking to purchase a new/used vehicle. Thanks Jerry!!!

bplona27

Nov 2, 2015

Putrri did a great job helping us with trading in our 2010 Audi A4 and finding the right BMW 328xi. Very knowledgeable and got us excellent value for our trade. A pleasure to work with.

gcarter6868

Nov 2, 2015

I could not be more pleased with the level of attention I have received from BMW Westlake. This is a top notch team - not just at point of sale but through the entire process. Great job!!

John

Oct 29, 2015

My experience at this dealership has been great. Ken took me seriously as a young professional and helped me to find the best BMW for me. I highly recommend this dealership.

dwerner

Oct 29, 2015

Everyone was very helpful, and we got what we wanted. Nate Lieb told us more about our new car than we had ever known about our three prior BMWs We look forward to a return visit with him to make ur purchase even more enjoyable

John

Oct 29, 2015

My experience at this dealership has been great. Ken took me seriously as a young professional and helped me to find the best BMW for me. I highly recommend this dealership.

jweese

Oct 29, 2015

I had the best car shopping experience EVER! Howard Schneider was my client advisor, and he made the entire experience, from test drive through purchase, seamless and enjoyable.

Nadeem

Oct 28, 2015

Walked into the dealership knowing the exact options I wanted, but could afford only half of them. I let Howard know what I was looking for as a bare minimum and a list of options I'd like on top of that while staying within my budget. If I got every option on my list, the price of the car would be about $7000 more than my max budget, so I asked Howard to get me a car with my minimum criteria plus whatever other options he could get from my wish list, but he had to stay within my budget. Howard was able to find me a car with every single option from my wish list, with the exact specs that I had asked for and he then reduced to price to match my budget. I don't know how he managed, but he's just an impressive person to work with. As Howard sent me details of the car, pricing, financing options, I would respond to his emails, sometimes late at night, after 10pm and he would immediately respond back with what he would get done for me the next day at the Dealership. It was an absolute pleasure working with him and the rest of the crew at the Dealership. Beautiful facility and a very professional group that knows how to treat customers.

afrangos

Oct 28, 2015

I recently leased a 2016 BMW and the experience couldn't have been better. Howard Schneider was my client advisor. On the day I picked up my new vehicle, Howard took the time to go over all of the features of my new vehicle. He was extremely knowledgeable and patient, making sure I was comfortable with all of the features and settings. He also followed up with me several times to make sure I was extremely satisfied. I would highly recommend him to anyone looking to buy or lease a new BMW.

johnk22

Oct 28, 2015

John Caruso was my client advisor at BMW of Westlake. John helped me with my selection of a new BMW. He took me on a test drive and thoroughly explained the car's features. John knows his products well and he also explained lease and purchase options. I had an excellent shopping and buying experience and John is a true professional. The entire team of BMW of Westlake were excellent to deal with. I highly recommend this dealership. John K.

Nadeem

Oct 28, 2015

Walked into the dealership knowing the exact options I wanted, but could afford only half of them. I let Howard know what I was looking for as a bare minimum and a list of options I'd like on top of that while staying within my budget. If I got every option on my list, the price of the car would be about $7000 more than my max budget, so I asked Howard to get me a car with my minimum criteria plus whatever other options he could get from my wish list, but he had to stay within my budget. Howard was able to find me a car with every single option from my wish list, with the exact specs that I had asked for and he then reduced to price to match my budget. I don't know how he managed, but he's just an impressive person to work with.As Howard sent me details of the car, pricing, financing options, I would respond to his emails, sometimes late at night, after 10pm and he would immediately respond back with what he would get done for me the next day at the Dealership.It was an absolute pleasure working with him and the rest of the crew at the Dealership. Beautiful facility and a very professional group that knows how to treat customers.

Karen Newton

Oct 27, 2015

We wanted to surprise our daughter with a new BMW for her birthday. WE had the best experience EVER at a car dealer. We are Lexus folks and LOVE that brand but after this, WE just might crossover! Not only did they give us a great deal but the sales person John Caruso was super helpful, friendly and knowledgeable. The other people there were great as well. Nothing but high marks for BMW of Westlake.

shaynear7

Oct 20, 2015

I purchased a used vehicle from this dealership out of State, so sight unseen. But i had a great experience and was helped through the entire process by one of their salesmen Jerry Mancini. Jerry was extremely helpful in answering all my questions and making sure the buying experience was quick and smooth. He was very helpful in getting me the vehicle i wanted for the price I wanted to pay. The car was in great condition and was everything i was looking for. The only issue i had through the process was the car didn't arrive as clean as I believe it should have. But besides that everything was great.I would highly recommend this dealership in purchasing your next used/new vehicle from this dealer be it in or out of state. Also be sure to ask for Jerry he will be very helpful and working with him will be a joy compared to most salesmen.

tribefan19

Oct 19, 2015

New to BMW. I can't say enough about the level of service. John Caruso invested the better part of an afternoon reviewing inventory and options, and ultimately paired me with the model and upgrades that met my needs. I couldn't be happier with my purchase!John made what's typically a cumbersome, stressful experience into - dare I say - an enjoyable one.At delivery, Nate then spent several hours reviewing features and functions. And, Mike completed the Financing quickly and painlessly.Just stellar. Truly a best-in-class organization.Thanks, John/team. Very much appreciated.

dinodino953

Oct 19, 2015

I leased a new 535 X drive BMW for my wife. John Caruso was a true professional in every sense. The deal was straight forward, the choices were completely explained in detail, and the closing was effortless. I highly recommend John and the team of caring people at BMW of Westland.Larry

Mark713

Oct 16, 2015

John Caruso was our client adviser he is very professional, knowledgeable of the BMW line.John and Frank Steffen took such great care of us even stayed late on holiday weekend, made the whole process stress free. They were both very professional and accommodating. Mike Niedzwiecki in finance was very professional also very thorough and low stress in the paperwork and finance department. And finally, Dan Timmers he's awesome he is very knowledgeable and helpful. I plan on coming back for a the Encore Delivery to learn more about the car so we can really appreciate all it has to offer.I'll recommend John and Westlake BMW to all my clients. Thanks again to John, Frank, Mike and Dan!

JG535I

Oct 9, 2015

I recently bought a car at BMW of Westlake. Very clean and beautiful show room. John Caruso was my salesman. John was very professional,polite knowledgeable and went the extra mile to make this transaction as smooth as possible. Mike Niedzwiecki in finance was very professional.I will definetly recommend my friends to BMW Westlake.

ritab

Oct 5, 2015

I recently leased a new BMW XI. Howard Schneider was my client advisor and he was fabulous to work with. He was most informative and thorough in answering all my questions during the transaction. I felt that his professionalism was paramount as was his knowledge about the vehicle. I can't speak highly enough regarding my experience at BMW of Westlake.

HappyM3Owner

Oct 2, 2015

Marc was just fantastic to work with. I'm currently located in North Carolina, and had to handle the entire negotiation and purchase over the phone. Marc was prompt, professional, honest, and did a great job of representing the condition of the car, as well as being willing to negotiate what I felt was an exceptionally fair price. At every step of the way, I felt good about the transaction. The car was delivered in great condition, and was just as A+ as Marc had described. I've had the car for a few months now and my BMW ownership experience has been better than I could've hoped for. The rest of the staff that I worked with (Dan Walker in finance and Fred Palmer) were also great. 5 stars and would definitely recommend and buy from again.

HappyM3Owner

Oct 2, 2015

Marc was just fantastic to work with. I'm currently located in North Carolina, and had to handle the entire negotiation and purchase over the phone. Marc was prompt, professional, honest, and did a great job of representing the condition of the car, as well as being willing to negotiate what I felt was an exceptionally fair price. At every step of the way, I felt good about the transaction. The car was delivered in great condition, and was just as A+ as Marc had described. I've had the car for a few months now and my BMW ownership experience has been better than I could've hoped for. The rest of the staff that I worked with (Dan Walker in finance and Fred Palmer) were also great. 5 stars and would definitely recommend and buy from again.

Chew1 more

Sep 30, 2015

My experience in buying my new BMW was incredibly non-stressful. Howard Schneider was very helpful and informative but always allowing me to make decisions regarding my selection myself. It was very helpful that he took the needed time to familiarize me with the different technical features that my car offers. I am also relieved to have another appointment soon, at the dealership's recommendation and encouragement to review these features now that I have had the car for a few weeks, in order to maximize my use of all that my new BMW offers. Thank you to all.

RachelleB

Sep 30, 2015

I recently had a great car buying experience at BMW of Westlake. Howard Schneider was informative, professional and easy to work with during the purchase of my new car. I will return to BMW of Westlake and ask friends to do the same.

SupergirlVK

Sep 30, 2015

Putrri Padbatan was wonderful to work with - knowledgeable about the cars and the whole process. She was helpful and informative, without being pushy or stressful. She made the whole car buying process fun. Michael Niedzwiecki was also very thorough and low stress in the paperwork and finance department. And finally, Dan who gave me a very helpful 10-minute tutorial on my car before I had to leave. Very knowledgeable, and plan on coming back for a longer session to learn more about my brand new shiny car! I'm very happy with the whole BMW experience.

Dan

Sep 27, 2015

The process of buying a new car from Westlake BMW was such a good experience, I don't think that I have every had such a good experience from any other dealership in my 35 years of buying news cars.

Javkkuhn

Sep 25, 2015

I was looking for a great value and Howard Schneider assessed my needs quickly. Offer a option that was what I was looking for and I now have a vehicle that think is the finest on the roadMy previous car was a MB 550 CLS and I feel my BMWLeaves it on the starting lineThank you Howard

Chrisums

Sep 24, 2015

Putrri Padbatan took great care of me. Gave me a fair price and drove out with car the next day. Spent a lot of time to make sure I understood all about the vehicle before I drove off the lot and set me up with BMW Connect. Mike Niedzwiecki was great from the finance end. No bumps along the way.

Kim320

Sep 19, 2015

I have to say this has been the best car buying experience I have ever had. Frank and John took such great care of us . They were both very professional and accomdating . I can see myself having a long relationship with BMW of Westlake

HD Mason

Sep 18, 2015

We recently purchased a 2016 X5 from BMW of Westlake. During our search we felt that this dealership was the best fit as they were very professional, answered all of our questions, and delivered on what they promised. I originally worked with Mark Roberts and Bob Strecker. After Mark left the company Ken Delk took over and did a fantastic job making sure our delivery took place as expected. Also many thanks to Mike in Finance and Nate the "BMW Genius" who patiently took us through all of the vehicle systems. We live 2 hours away and felt it was worth the travel to do business with this dealership. Thanks again for a great experience.

HD Mason

Sep 18, 2015

We recently purchased a 2016 X5 from BMW of Westlake. During our search we felt that this dealership was the best fit as they were very professional, answered all of our questions, and delivered on what they promised. I originally worked with Mark Roberts and Bob Strecker. After Mark left the company Ken Delk took over and did a fantastic job making sure our delivery took place as expected. Also many thanks to Mike in Finance and Nate the "BMW Genius" who patiently took us through all of the vehicle systems. We live 2 hours away and felt it was worth the travel to do business with this dealership. Thanks again for a great experience.

hasani

Sep 17, 2015

After meeting Jerry Mancini and the staff at BMW of Westlake South, I am the very pleased owner of a Beast of a machine (2008 BMW M5 manual transmission). Thank you Jerry Mancini and everyone at BMW of Westlake South. Hasani

Raged766hi

Sep 16, 2015

Having dealt with Ken in the past, I decided to go back and buy an X1 for my wife. Once again, Ken delivers. Also kudos to Mike, the Finance Manager. Mike is really helpful and never being pushy throughout the whole process. I would definitely go back to this dealer for my next BMW. You guys rock!!!

Edgar766hi

Sep 16, 2015

Having dealt with Ken in the past, I decided to go back and buy an X1 for my wife. Once again, Ken delivers. Also kudos to Mike, the Finance Manager. Mike is really helpful and never being pushy throughout the whole process. I would definitely go back to this dealer for my next BMW. You guys rock!!!

sawyerwma

Sep 16, 2015

Purchased a car from BMW of Westlake South. It was an out of state transaction as i live in Massachusetts. I decided to buy the car based on it being a CPO, photos, and the salesman describing the car as quite beautiful. All the negotiating was done over the phone.I drove my trade to Ohio and arrived at Westlake and Westlake was prepared for the transaction. The finance paper work went smoothly with no overbearing attempts to sell additional warranties. The plates were transferred in the meantime. I was in my new car in short time.On sight the car turned out to be a stunning 535i GT.I highly recommend this trustworthy dealership.

Ivetteimmo

Sep 12, 2015

Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso.

craig58

Sep 1, 2015

I purchased my first BMW for my wife yesterday and dealt with John Caruso. Although it was a busy Monday at BMW, John was able to find time in his hectic schedule to explain the BMW experience; test drive a car;and make a purchase all in a matter of a few hours. I drove off the lot with my wife's new car and all paperwork was handled with no issues. John did a great job explaining all the benefits of owning a BMW and their BMW Genius was fantastic. We've owned many luxury cars but this by far is a solid car and BMW of Westlake is a fantastic facility with great inventory and a high energy staff. Give John a call if in the market for a fantastic car!

craig58

Sep 1, 2015

I purchased my first BMW for my wife yesterday and dealt with John Caruso. Although it was a busy Monday at BMW, John was able to find time in his hectic schedule to explain the BMW experience; test drive a car;and make a purchase all in a matter of a few hours. I drove off the lot with my wife's new car and all paperwork was handled with no issues. John did a great job explaining all the benefits of owning a BMW and their BMW Genius was fantastic. We've owned many luxury cars but this by far is a solid car and BMW of Westlake is a fantastic facility with great inventory and a high energy staff. Give John a call if in the market for a fantastic car!

Jim R.

Aug 31, 2015

I was looking at a CPO vehicle from Westlake South and had an identical CPO vehicle located at another dealership in Ohio. The pricing at Westlake South was much lower than the other dealership, after asking both dealers to present their lowest price on the car.After purchase, some minor upholstery issues were found after taking possession. This dealership has been excellent in working to resolve the issues at no charge. I suspect most dealers would indicate that the vehicle was sold 'as - is'. Westlake South has gone above and beyond my expectations. This is truly a respectable dealership. I would not hesitate to purchase another vehicle from them.

AEG

Aug 28, 2015

Purchased our second BMW from this dealer and Scott Wright in particular, Everyone was great to work with and we will surely look to return in the future.

AEG

Aug 28, 2015

Purchased our second BMW from this dealer and Scott Wright in particular, everyone was great to work with and we will surely look to return in the future.

driver6474

Aug 28, 2015

John Caruso was a very good salesman. He assured us that a defect on the car, found prior to taking ownership of the vehicle, would be taken care of in a timely fashion, without any cost to us. I was very grateful for not being subjected to a lengthy discussion taking care of the issue. He communicated well throughout the process.

cmiglio123

Aug 26, 2015

I had the opportunity to work with Marc from BMW Westlake South on the purchase of my 335d. Purchasing a vehicle online was a first for me. Being from Connecticut and unable to look at the vehicle on person Marc sent me pictures of the car within 10 minutes of my initial phone call with a very reasonable price. Marc provided very prompt responses to phone calls and emails. My wife and I were picked up at the airport 2 days after initial contact by Marc in a very nice 535i. BMW of Westlake let us use a loaner vehicle for the rest of the day to enjoy Cleveland while my BMW was finishing being prepared. A quick visit with Dan from finance and we were on our 600+ mile ride home. This dealership was simply outstanding.

Paulina

Aug 24, 2015

Great place! Mike Lepre is our service man to go to each time we visit. He is very professional and helpful with each concern we have.

myM235i

Aug 24, 2015

BMW of Westlake is an exceptional dealer. From the introductory conversation through completion of our purchase, Scott, Bob, and Mike went out of their way to ensure our needs were met.

dnts4

Aug 23, 2015

Let me first explain what a great job Jeff Hughes did in communicating and negotiating with me. All my negotiations were via email or over the phone and Jeff was very straightforward and accommodating. I have no issues with Jeff and I wish him the best of luck.The negotiated price was great and we were about to close the deal over the phone. There was only a matter of $500 difference between us, so Frank Steffen the Sales Manager was called in to "close the deal". He wanted to understand why I was unwilling to go another $500 on the price of the car. My basic reasoning was that I could wait for a better deal as there are tons of 2015 models still to be had and other dealers were making very similar deals and that I was in a position of leverage. Pretty simple.Wow! I have never been accosted on the phone from a salesperson or anyone in the service industry the way Frank attacked me. He started to engage in an emotional attack based on what I said. He basically said that he hopes that I don't find myself out of job because someone else was in a position of leverage. An indirect threat in my view! All for $500 on a $68k car! A simple "no - we can't make that deal" would have gone a long way toward me reconsidering my position. Truly unprofessional and disrespectful!But now I plan to recommend to all my friends and contacts that they avoid dealing with the likes of this dealership based on that phone call. Very disappointing!Westlake BMW, you have lost a potential customer and future ones as far as I can help it.

jiadanza

Aug 22, 2015

The staff at BMW of Westlake were overly helpful and knowledgable. They made my car buying experience enjoyable and I'll be excited to do business with them again! Thanks for everything!!

BMWchick68

Aug 17, 2015

Having just come from a not-so-great experience with another dealership, I contacted BMW of Westlake to try to pick up the pieces and assist me with the purchase of my next vehicle. Scott Wright emailed me right away and apologized for what I had gone through. He went out of his way to answer every single question I had and also to discuss various options with me. I truly felt he had my best interests at heart and wasn't just trying to sell a car. He was building rapport and trust and without any pressure whatsoever. He didn't hesitate to provide an excellent price and listened to my needs and what I wanted. I have an appointment set up to look at several vehicles now with him, and I can honestly I feel confident I will be getting the best deal and service at BMW of Westlake and with Scott Wright.

TarahK

Jul 31, 2015

Howard Schneider was an absolute pleasure to work with at this dealership. He was very professional, knowledgeable, and accommodating. This was our first experience buying a BMW, and as Cleveland eastsiders, we couldn't be happier with our choice to visit BMW of .Westlake. It was well worth the drive!

LindseyC

Jul 30, 2015

This was the BEST experience I have ever had buying/leasing a car!!!! My salesman, Ken Delk, was AWESOME! The entire team at BMW of Westlake and Fred from Middleburg Hts. were personable and friendly! If you are shopping for a BMW~ Look no further~ BMW of Westlake is the place to go!

BMWowner

Jul 21, 2015

Their customer service was prompt, friendly, helpful, patient, attentive, and they really try to find a car applicable to your needs. Compared to other dealerships I have been to, BMW westlake exceeded my expectations.

Christine

Jul 19, 2015

My experience with BMW of Westlake was awesome. My Client Advisor, Ken Delk, made my first BMW experience awesome. Fast, efficient, friendly, knowledgeable, and Ken truly helped guide me to what worked best for me. Thanks again Ken. Christine

X1ROCKS

Jul 19, 2015

My Client Advisor, Ken Delk, made my first BMW buying experience awesome. Ken is professional, knowledgeable, efficient, personable, and I could not be happier with my BMW experience. No pressure sales just great guidance from Ken. Mike from finance was very helpful as well. I love my new X1. Thanks again Ken and MIke.Christine DeBow

Lvmybeemer

Jul 17, 2015

BMW was initially last on my list behind the new Range Rover Sport, Jaguar XJS, and Audi A7 or A8. Since BMW was closest to my house, I stopped there first. After driving the 2015 750 Li xDrive, I was very impressed, but still a bit skeptical that it would be my choice of vehicle. After being less than impressed with the interior of the Range Rover Sport, and not completely sold on the XJS (I liked the interior and features of the BMW better), I decided to go back to the BMW dealership. I never made it to the Audi dealership. What impressed me the most was the service. The sales rep greeted me outside, but it was simply to ask me if I wanted to see something or had any questions. No pressure. After having visited the Land Rover and Jaguar dealer on 3 separate occasions before and never once greeted outside (I ultimately had to go find someone inside), this was an obvious difference out of the gate. The salesman was knowledgeable, friendly, and, based on what he gleaned to be my taste, zeroed me in on the car I ultimate chose. The car is beautiful, a head-turner, and was priced to move. The care truly gave me the "WOW" I was looking for. I was also impressed with the maintenance program, which was better than that on the Jaguar. I was treated very well throughout the process. When I went to pick-up the car, it was glistening on the showroom floor, ready for delivery. They also followed up after the sale to offer me an Encore Delivery; an opportunity to take the car back in and have them go over any features I had questions with (which are not limited).A very good experience, and a fantastic car.

Joyce

Jul 16, 2015

Our client advisor Howard Schneider was completely knowledgeable regarding the BMW line, he was not pressuring allowing us the opportunity to explore the various options that might fit our needs. When we decided on our beautiful car, he helped expedite the process and we were driving away before we knew it!

BMWTwoTimer

Jul 15, 2015

You know you're getting old when the BMW you used to own is on the wall as a Classic car. After 30 years, I own my second BMW a 530i.My local BMW dealer welcomed me back with open arms and the service excellence theyve been famous for since time began.Just wanted to say thanks for the warm greetings and reassurance that I made the right purchase decision a second time.

2394

Jul 14, 2015

The minute you walk in the door there is someone asking if they can help. Everyone I encountered in my experience was friendly, professional and knowledgeable. Appreciated Frank and Scott's patience and willingness to work with me and offer me the best possible experience. They presented me with options in regard to inventory and financing; always keeping my best interest in mind.

HildaCle

Jul 13, 2015

Great experience. Both Ken and Scott were fantastic and such a pleasure to work with. They made the buying experience very easy and smooth.

hildacle

Jul 13, 2015

Courteous, Respectful, Helpful and Great Pricing. What more can anyone want from a dealership? Ken and Scott were fantastic to work with. They made the buying experience so pleasant and easy.

6950274w

Jul 7, 2015

I could not imagine a more pleasing experience buying a previously owned vehicle than I received from the whole gang at BMW of Westlake, especially my salesman, Jerry Mancini. Jerry knew that I was not from that area (I traveled three hours to get there) and he patiently suggested a route to properly test drive the car, he answered every question, and importantly and ultimately, they offered me a deal with value even beyond what I expected. I wouldn't hestitate to return.

cbanks346

Jul 6, 2015

Good inventory with straight forward pricing. I got an fair value for my trade in. My sales rep was very professional and the service is excellent.

MMolnar

Jun 29, 2015

I visited Mr. Jerry Mancini at Ganley BMW in Middleburg Heights in search of a new BMW. Jerry was most helpful and found me my "dream car!" I purchased (by lease) a 2015 X4 M Sport. The vehicle is in excellent shape, is fully loaded and very clean! I cannot rave any more about Mr. Mancini and the staff at Ganley BMW other than, "Keep up the excellent customer service you have provided me!" I will most definitely recommend this facility to my friends & family!Sincerely,A very satisfied customer :)

RPN33

Jun 29, 2015

I purchased my second BMW and couldn't have been more pleased with the service. All around great staff who made it very easy to do business. Howard is an exceptional salesman, going the extra mile to make the process smooth and enjoyable.

YQ

Jun 28, 2015

This purchase is our first BMW. this is the best dealer I've ever been. Very nice environment. Friendly and experienced sales man. We had great time there. Very family friendly. We had two kids with us. Everybody around are nice to them, although the kids are noisy and messy. We purchased the car in just one visit. I recommend this dealership from my heart. Scott, Mike and Frank, you guys are awesome.

Abbydebarr

Jun 26, 2015

They upgraded us from a 2013 BMW to a 2015 BMW for a great price! awesome service and everyone is super friendly and helpful.. Could not have asked for a better experience

AlexH

Jun 21, 2015

The staff was very friendly and knowledgeable and made buying my first BMW very easy. From the moment I was meet with a very helpful atmosphere.

kennethmayer

Jun 21, 2015

John Caruso worked with me on my lease of an X3 and trade-in of a 328. Great service. I recommend John and Westlake BMW if you're considering a BMW.

SteveP

Jun 18, 2015

This is the 8th BMW we have leased or bought and the 4th from BMW of Westlake. John was my advisor for this latest 535 and did a terrific job in helping me to choose between the different 5 series available. Mike also did a great job in dealing with the financial terms and agreements. I highly recommend both the dealership and these two gentlemen.

RonD

Jun 16, 2015

I used Ken Delk to help me with the purchase of my end of lease 2012 335is. Ken provided prompt and no hassle assistance throughout the process. I got quotes from several different dealers and their OTD price was the best of the bunch. I choose Ken based on his history of great customer service. You wont be disappointed.

tracy1

Jun 11, 2015

Great Service , Great People, Everyone was friendly and helpful. Will be back next year to get the husband a new car. awesome job everyone there

r.reed68atcsuohio.edu

Jun 6, 2015

I was pleased with the professionalism, courtesy, and helpfulness of both the salesman, Scott, and the finance manager, Mike. Scott was accommodating to my schedule, and Mike was very efficient in processing the paperwork.

sasakzoo

Jun 6, 2015

Tom, my saleman was awesome. He made the deal painless and quick as possible. Tom, was able to secure my dream car for me. With a big smile and thank you to him for all he did for me.

iafraelich

Jun 4, 2015

John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features and performance of the car, then allowing me to take over. He was able to find the perfect car for me within my price range. John has great knowledge, understanding and enthusiasm for all the BMW products and it shows! Once all the papers were signed, John spent about 45 minutes showing me how to use all the bells and whistles and getting my phone set up on Bluetooth. By the time I was on my way home, I was comfortable with all the new features. BMW of Westlake followed through with all their promises and some. This was by far the best test driving and car buying experience I have ever had. Thank you John & BMW of Westlake for making me a VERY HAPPY CUSTOMER! I will be referring all my friends and family to your facility!

bmurray114

Jun 2, 2015

John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me how the car performed. We went to an open parking lot and performed several quick and/or sudden maneuvers to show off the car's handling and performance. Based on what John showed me while he was driving the car, I was already sold on the car without driving it myself. This was the first time that I had test-driven a car where the sales rep said before you drive it let me show you what it can do. I though it was odd at first, but after experiencing how much of it a difference it made by the time he let me drive it, I really appreciated and could tell what an enthusiast he was of BMW's product. I felt that John and the rest of the BMW Westlake team were very aggressive in their pricing and finding the lowest APR that was out there. This is my first BMW, but my 6th car overall and was the best test driving and buying experience that I have had.

AJohnson3

May 31, 2015

It is always a pleasure and easy to do business with BMW of Westlake. My Client Advisor, Ken Delk is professional and goes out of his way to ensure that every detail is handled to my satisfaction. I enjoy driving my car and as always, the experience was great. Thanks, Ken.

MikeR

May 31, 2015

As one might expect from a BMW dealer, everything about my purchase was first class and professional. One is treated with the highest degree of respect and customer service. There is no game playing, no hard sell, no gimmicks. I had an excellent experience with everyone that I worked with.

svarelmann

May 31, 2015

These guys were all first class. Marc Narosny has been selling Beemers for 20 years and answered every question with 100% certainty. We were able to purchase a 5 series when we were looking for either an X1 or 3 series because the price was comparable to what we were expecting for those. No pressure and 100% accommodating. Gave us more than other dealers offered for our trade-in. Interest rate through BMW on a used car at 1.9% was as good as I was expecting. Fred comp'd our lunch while we waited for the car to be detailed and prepared including a full tank of gas. All dealers should operate this way, they would sell a lot more cars! This is the location on Pearl Road in Middleburg Heights they call Westlake South, not the store in Westlake that sells only new cars.

njacobs28

May 30, 2015

I had a great experience at BMW of Westlake. This will be my first BMW coming from driving an Audi. The salesmen at BMW made my experience a positive one and gave me the best deal on my car! There was a newly created ding in the front of my car that the staff addressed and committed to fix with a loaner car and replacing the bumper completely. I look forward to my new car and doing business with BMW in the future!

Varun123

May 30, 2015

Great service. Great deal. Very professional Recommend highly. It was a pleasure all the time. No pressure. Very open and clear about the deal. Staff and manager are very very nice and honest.

ack3830

May 30, 2015

We have dealt with several BMW dealers in our area. BMW of Westlake and Howard made it easy and enjoyable. There was no pressure or driving to an answer, just straight talk to help us find the best resolution for us. Thank you Howard and BMW of Westlake. You are the Best

blackbmr

May 30, 2015

I am writing this about Howard Schneider. I've bought numerous cars in 50 years and never had the experience I had with Howard. He was friendly, yet professional. Technically savvy yet totally comprehensible. He loves cars and especially BMW's. He is credible but never overbearing. Trustworthy but never cloying. Perhaps the most noteworthy characteristic about working with Howard is .his enthusiasm for BMW and his profession. BMW's are complex machines. It's easy to get overwhelmed. Howard is so knowledgeable and a great teacher. He also is an insightful man. I think he can read between the lines and figured out what I was looking for before I did. His suggestions, listening skills, product knowledge, and overall demeanor made what is usually an experience right next to going to the dentist a truly enjoyable experience. I am really satisfied with my new BMW and thoroughly enjoyed working with Howard. .

Jnachar

May 30, 2015

Had a great experience and service with Putrri during the process of buying my new car She was very prompt and getting back to me with all my concerns and had the car ready to show and booked me for all necessary follow up spots

Nat BMW

May 29, 2015

Working with our client advisor, Howard Schneider, was my best car buying experience in 30 years of car ownership. Howard was knowledgeable, friendly, understanding of our needs and easy to work with. He treated us as valued customers, providing a low stress environment, communicated timely and effectively and made the experience very easy for my wife and I. If our new X3 works as well as Howard, then we've made an outstanding choice. I trust that the rest of our experience from vehicle delivery throughout ownership will maintain the high standard that has been set.

BMW PILOT

May 28, 2015

My experience with BMW of Westlake was absolutely wonderful! I dearly love the X5 that I just purchased and I must say that the quality of the car is only surpassed by the quality of the people that I worked with over the last two days; Frank Steffen and Dirk Steffen treated me like a family member. Dirk helped me build the car that I wanted and his amazing knowledge of everything BMW made it a seamless process. Dirk is an excellent teacher and explained everything in a way that anyone can easily understand.... and there is a lot to learn about BMW's! I will return to him for my next one, and the next one and the one after that! Once Dirk had helped me build the perfect car, Frank worked with me on the price of my new, beautiful chariot; offering a very fair price for this wonderful automobile. Then I was on to Mike Niedzwiecki in Finance; he also explained everything as clearly as did Dirk and Frank. We determined what extra protection packages were appropriate for my driving needs and expectations. Again, my entire experience at BMW of Westlake could not have been any better. You will not find a better dealership anywhere!!!

bp33

May 22, 2015

Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was virtually painless. Excellent customer service. Upon delivery, I was given a thorough tutorial of use of the equipment. Afterward, there is excellent follow-up to make sure that everything is satisfactory and I am getting the maximum enjoyment out of my vehicle. I couldn't be more pleased.

crb115

May 22, 2015

I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I never felt any pressure or stress. Dirk does a wonderful job of working with people, and knows how to get business completed while still building a friendship with his customer. It was more than a pleasure to work with the employees at this dealership, and I certainly will be a customer for many vehicles to come.

jeff

May 22, 2015

Excellent experience working with Mark Roberts in selecting my first BMW. Mark was very knowledgeable and easy to work with in choosing my vehicle. I really appreciated the opportunity to have extended test drives in the two models I was considering. It was a pleasure dealing with Mark, Bob and Mike in completing the purchase. Very happy with my choice! Thanks!

jeremysbowling

May 21, 2015

Scott and the Team at BMW of Westlake truly have impressed not only throughout the exploratory phase but all the way through servicing and ancillary opportunities.The service dept had me on the go in minutes when I dropped off for a window tint and the loaner car and coffee were ready upon my arrival that morning.

mohitmatta

May 21, 2015

For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very good experience.

christyler5150

May 20, 2015

Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all combined to make buying my new BMW a tremendous experience. He spent hours with me showing me every model in the lot and was patient in answering all of my questions so I could find the car that best fit my tastes and needs. I highly recommend asking for Dirk if you're in the market for a new BMW. You will not find anyone better. My BMW Genius Dan, Mike in Finance, and of course Frank Steffen are all just as committed and were beyond helpful throughout the process. Dirk and the team at BMW of Westlake are A++ in my book.

TDia

May 18, 2015

Dealer worked with us tried everything to put us in our choice vehicle which is important most dealership will try to switch to something other than what you went there for. So great experience from the time we walked through the door to the time we drove off no complaints. Great team friendly great vehicle of course

Tillia, Tim

May 16, 2015

Dirk Steffen was our New Vehicle Client Advisor and did an excellent job. He was careful to listen to all of our questions and answered each of them demonstrating his expertise with BMW. He has a great sense of humor and was able to build trust with us almost immediately. I would highly recommend utilizing Dirk as your Client Advisor!

PACKMAN

May 13, 2015

I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout the process. I picked up my car on Monday and the financing went as planned and the BMW Genius was outstanding. Was a very professional experience.

Ed M.

May 13, 2015

This is my second purchase from BMW of Westlake. Jerry & Tom have been very kind and helpful withboth purchases I made there. I want to thank Fred and Dan for their professional assistance in taking care of me. I will definately tell all my friends and family.Sincerely,Ed Mysliwiec

SchuckVP

May 12, 2015

I purchased my first BMW from Westlake's CPO satellite location in Middleburg Heights and am more than satisfied with my experience at the dealership and owning the car thus far. Advisor Marc Narosny maintained opened communication and was personable throughout the process. On the day of pick-up, he willingly demonstrated all of the car's internal features, which took approximately an hour. He was helpful while keeping a casual approach to conversing. The vehicle was well-cleaned and prepared for pick-up on time. I also worked with Dan Walker in financing the purchase, who is a great guy. He was friendly and answered all of my questions, and I had a lot of questions. He was able to structure the financing to accommodate my request. Both of these guys were great to work with, and I am happy with my experience at the dealership.

meghan1

May 11, 2015

My wife recently looked for a 428 Xdrive Grand Coupe that she wanted to test drive, having only seen one passing her on the road. She searched the internet and found a few at Westlake,. She went by herself to the test drive. Ken was pleasant, attentive and extremely accommodating. No pressure as he explained the various options. My schedule is not flexible so our business was executed mainly through e-mails. We were able to take possession of the Grand coupe earlier than was promised, which greatly pleased my wife (happy life...).Ken was professional, knowledgeable, efficient and quite easy to work with. We would recommend both him & the dealership.

gschilds

May 5, 2015

First let me start by saying Tom Zito is the man. No hard sell. No pressure. Took the time to listen to what I wanted out of my fourth BMW purchase and did everything in his power to make it happen. We test drove a number of options, worked over a number of financing options and ultimately found the best car and at an unbelievable price. I'm now in what hast turned out to be my favorite BMW to date and Tom and Dan made it happen. I can't recommend these guys enough. I will be back when my better half's lease is up.

charissed

May 4, 2015

I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the process a very pleasurable experience. The finance guy named Mike (not sure of his last name) provided excellent customer service as well.

AudiChris

May 2, 2015

I drove over two hours to get to this dealership because their sales, service and prices are unmatched. I never could have gotten a deal this good locally and with no hassle or pressure. Thanks guys!

ksouth31427

May 1, 2015

This is the 3rd BMW that we have purchased and it by far was the best experience we have ever had in purchasing a car. We drove from Columbus, OH to make the purchase and I'm so glad we did. It was worth the trip! This BMW dealership far exceeds the dealership we have done business with in the past in Dublin, OH on all levels. Jerry Mancini, Fred Palmer and Dan Walker were all extremely professional and made our buying process easy and efficient. Jerry and Fred went out of their way to introduce themselves when we first arrived even though they were very busy selling cars that day. The negotiating process was smooth and fast just like we like it! Jerry even stayed after the dealership was closed to go over all the car's features and show us how to operate all the new technology. We now understand why this dealership is "Dealer of the Year 2015/State Winner" but they should be rated "number one" in North America. It's nice to know there are still some dealerships around today that offer great old fashioned customer service. Jerry even followed up with us after we arrived home to see how we liked the car. We can't say enough good things about BMW Westlake and their excellent employees: Jerry Mancini, Fred Palmer and Dan Walker! Thank you!

Hartmic

Apr 30, 2015

What a great experience. From initial contact through test drive, sales, financing and vehicle walk through. Super nice people and a top notch facility made for a fun experience. They really make you feel a part of the ultimate driving experience and family! I'd certainly recommend BMW of Westlake!

jmg2388

Apr 29, 2015

Great service, helped me understand the product, walked me through the car and made me comfortable with what I had bought. Dirk did a great job with pricing and telling me exactly what I was about to get, with the different options and explaining each detail of the car with me before we left. He made sure I was comfortable with the vehicle and gave us the option to reach out to him if we had any further questions

bmwm3

Apr 23, 2015

I have been purchasing vehicles for 25 years and Westlake BMW is "the best" automotive purchasing experience I have ever had. Attention to detail, diligence, professionalism, cordial and a desire to please. Putrri was "excellent" in her effort sales support order date to cargo ship location to arrival at the delivery and all points in between she made my experience exceptional.Mike made the finance the easiest and fastest part of the vehicle delivery with his professionalism.Nate was there to send me off onto the highway knowledgeable ,capable and road ready.I will be back.I can't say enough good things about the Staff at BMW Westlake, I fully expect them to be "the best" BMW Dealership in North America "very soon" It would be unwise to purchase your BMW "anywhere else" in the nation.

jjvince

Apr 23, 2015

Thanks Marc and Fred for extending a very good buying experience and being able to drive away with the car I wanted at a fair price. Good old fashion service.Thanks

csumpt

Apr 21, 2015

We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Caruso helped us with selecting a new X3 and the online build a car feature. He was key in helping us determine which features were really necessary and needed in the car for our lifestyles. John has sold several cars to us and we will keep going back to him because of his knowledge about the vehicles and the excellent service he provides to us.Mike Niedzwiecki was helpful in the purchase process and had all of our paperwork ready to go, so the signing process was quick. He suggested Xzilon Green. We are extremely happy with the results using this product.Jim Strunk as always was helpful in servicing the new X3 when the Xzilon Green was applied. He is always timely and puts the customer first when any of our cars need service.Overall, we couldn't be happier with this new car and the service that we have received for years from the Ganley BMW group and now BMW of Westlake.

JBEAMER

Apr 14, 2015

Working with Scott Wright was a great experience. He worked his tail off to get me the deal I wanted on a great car. Very straightforward process and a great guy. Would definitely come back for my next one. Mike worked thru the paperwork for us very quickly and was very knowledgable on the financing.

jayparo79

Apr 10, 2015

Jerry Mancini, Was very nice and helpful in getting me the exact BMW X5 that I wanted. I wanted a specific model and options and he found it, the rest of the staff is very nice also.

Anny

Apr 9, 2015

Excellent customer service, friendly and knowledgable client advisor, who worked it out to get me the best deal for my trade in. Thanks Mr. Zito for your service!

Happy used(new to me) BMW owner

Apr 8, 2015

A car buying experience could not be better when one deals with professionals like Fred, Marc, and Dan. I could not be happier. As a team they were thorough and complete. I have owned many cars and this was without a doubt the best car buying experience I ever had. I also love the car. I will be back.

Richard Moretuzzo

Apr 5, 2015

Dirk directed us to the perfect car for our needs. He was extremely friendly and professional. My wife isn't fond of going to car dealers, but she enjoyed our interaction with Dirk and BMW of Westlake.

Brett

Apr 1, 2015

From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. I'm a new BMW driver - and I had no knowledge of the BMW product line. I spent some time in their new showroom (seriously - it's amazing people) and Dirk and Dan helped me find the X4. I fell in love the moment I drove it.I had been comparing against the range over evoque and the lexus NX - and it blew it out of the water.Best yet - Dirk was amazing. He helped me so kindly and perfectly through the process - he and Dan even mocked up my car on a screen in the office and I was able to preview it in real time 3d. Amazing.Mike in their finance department helped me set everything straight - he was thorough and easy to work with.Even at the end their customer service manager (super kind and friendly guy - i forget his name though) came out and was so kind and encouraging.The entire process was amazing - they even have a special bay where you preview and see your new car for the first time. Seriously - this dealership does it right. I'm incredibly picky - I own my own business, and expect SO much from my staff here. I have HIGH customer service expectations - very high - because I expect that for MY clients. I was treated so well here. I'll go back again and again.

2323

Mar 27, 2015

Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every detail. I highly recommend them to anyone looking for a BMW

nasi

Mar 26, 2015

For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up he persuaded me to shop at BMW in Westlake, OH. I'm glad I did. Initially there was a small miscommunication BUT the ENTIRE staff (from the salesman to the Manager to the supervisor) went over and beyond to please me and resolve the situation. I thank them all and highly recommend BMW of Westlake!

cianfla

Mar 24, 2015

I felt extremely comfortable and cofident with the staff throughout the entire process. All phone calls or emails were answered promtly, professionally and to my satisfaction. Throughout the process, the entire staff was very receptive to all of my questions and comments, as well as being professional, honest and fair. Mr. Macini's introduction to and description of the vehicle was more thorough than the one I received when I purchased my BMW elsewhere, which I will only do so from Ganley in the future. Mr.Mancini has contacted us twice after the purchase to see if we have any question .In addition to Mr. Mancini, my compliments to Mr.Palmer, the manager, and Mr. Walker, the finance manager.I give all three the highest ratings possible. Will not go anywhere else in the future.

Michael

Mar 15, 2015

Excellent experience. Friendly staff. Took care of any issues I had along the way without questions. Just made it right. Would definitely recommend and come back again.

New York

Mar 13, 2015

Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision.

Greg

Mar 12, 2015

Couldn't have asked for a better car buying experience. The staff and atmosphere were very welcoming and friendly. Ordering, updates, and delivery were flawless! I will be getting my next car here

hartmgr

Mar 12, 2015

This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience is. John Caruso has worked with me since buying my first BMW and he is one of the main reasons I keep coming back. The follow up from John when there are any problems I have is excellent. There is always a quick response to my questions.

bnegron0916

Mar 4, 2015

From start to finish this was the most pleasant car buying experience I've had. This is my 3rd BMW and while Ive had excellent experiences at other local BMW dealerships this location was the best. Selection, knowledge of product, patience with me trying to decide between two models, ease of negotiation and overall service all lead to this 5 star review.

btz2994

Mar 3, 2015

Great Dealership! Staff was very patient and knowledgable! They answered all my questions and I ended up getting a great car at a great price! The dealership itself is also very nice! I recommend this dealership to anyone in the market for a bmw. Look forward to buying more vehicles for years to come from this dealership, thanks again!

jrifici

Mar 3, 2015

Once again, Ganley hits it out of the park. This is the 4th BMW that I have purchased from Ganley and my experience was phenomenal.

Charles

Mar 2, 2015

Wow! That is how I would summarize my experience in one word. On a whim my Wife and I stopped by BMW of Westlake looking for a very specific car: 2015 435I Xdrive all black. Howard Schneider met us shortly after we entered with a big smile and asked us how he can help. We mentioned this specific car and immediately Howard offered us a seat, coffee, and his ear. After describing what we wanted Howard combed the country for exactly the car we wanted and found it literally on the docks un touched and ready to be delivered within 2 days. Devine intervention? Perhaps. Awesome customer service and passion for BMW? You betcha! Oh by the way, this was Howards day off and he was there to help us. Once the car arrived Howard spent hours going over every facet of this beautiful machine. Most sales folks are interested in getting you in the car and out the door as soon as possible but not Howard. He LOVES BMWs and knows everything about them. I was literally floored by his knowledge, passion for BMW, and patience with my rookie questions. I left BMW not only with a gorgeous amazing machine, but also with a ton of new knowledge all thanks to Howard. So when you stop by BMW of Westlake please ask for Howard Schneider there is no substitute! Sincerely, Charles Avon, Ohio

Mark

Mar 2, 2015

I have purchased many cars front different dealers and highly recommend the experience dealing with Howard Schneider, during the process of ordering and delivery of my new BMW 435 I Grand Coupe. Superior Customer Service !

pshah

Mar 2, 2015

Putrri Padbatan was very professional, friendly, and helpful. She listened to all of my requests. Any questions I had were answered in a timely manner; and she was able to find the appropriate sources, such as the general manager, to clarify my inquiries. Overall, I was very satisfied with her performance. She did an excellent job, and I would not hesitate to recommend her to my friends.

Tracy

Feb 28, 2015

Ken Delk did a wonderful job guiding me through this experience. I can not thank him and the rest of the wonderful staff enough. They really cared about how I felt and what I wanted.

aminoff

Feb 28, 2015

aside from the great product this dealership has met my highest standards for service and quality. No one wants to wonder what's happening with their vehicle and nothing was left to question when I had to get service. Work was done efficiently and with no issues after. All work was covered under the warranty too.

LKehoe

Feb 16, 2015

I purchased a 2014 X1 228i, they took it off the showroom floor for me to test drive without question. This is my second BMW from Jerry and it won't be my last. Love the dealership, the experience and especially the people! From the Dealership Manager, to finance and sales they are all exceptional. Thank you all!!!

vetterick6

Feb 9, 2015

Worked online and phone with Jerry Mancini. Came to a mutual agreement on cost of used corvette. Drove to dealer, about 100 miles for appointment . Jerry met me at the door with the car shining and full of fuel. Met service adviser and finance manager. Answered all my questions, and reviewed everything about the car.After test drive we completed the deal. I drove home with my new car and a very warm experience. Everyone at the dealership was very friendly and helpful.Did not remember the service employees name, I am sorry Finance was Dan Walker..

sja166

Feb 7, 2015

Courteous, Respectful, Helpful and Great Pricing. What more can anyone want from a dealership?Oh yeah, gorgeous new facility. Recommend these folks, they do have it together. Howard Schneider is a very personable professional and looks out for his customer.

Steve

Feb 7, 2015

Courteous, Respectful, Helpful and Great Pricing. What more can anyone want from a dealership? Oh yeah, gorgeous new facility. Recommend these folks, they do have it together. Howard Schneider is a very personable professional and looks out for his customer.

GalvinX4

Feb 4, 2015

I just got my 6th car from Bmw of Westlake/Ganley! This experience was just as good as all the others and then some because of the beautiful new facility. Ken Delk has been my Client Advisor for many years and as usual my service from him was nothing less than stellar. The X4 that I wanted in the showroom sold, but Ken and the team found me an identical one and got it in for me in less than a week! A big thank you to Ken, Bob, Dan, Jim, Mike, Adam, Fred, Bill and the rest of the team!

Mysliwiec

Feb 4, 2015

I purchased a 2011 325i xdrive in January 2015 and Jerry did a great job of taking care of me.The finance department did a good job to,Thanks so much.

skseifriedatyahoo.com

Feb 2, 2015

I purchased a 2014 328i xDrive in January 2015 and was very pleased with the experience. John Caruso was very professional and helpful. There were no high pressure sales tactics used like you find at so many other dealerships.

Maria

Jan 31, 2015

We bought an X5 in December 2014 and had an excellent experience with Howard Schneider. He was very knowledgable and made the overall buying experience pleasant and hassle-free. I will certainly recommend him to my friends and family.

David

Jan 31, 2015

Just leased my New 2015 X3 from BMW of Westlake!! This is the third BMW I have purchased/leased from this dealership and I couldn't be happier!! The service was first class and everybody there was friendly. Howard stayed late to help us seal the deal on a Friday and we took delivery on Saturday. The whole team was great! This is why I choose BMW. Thanks guys!

joyceshin5

Jan 30, 2015

We recently purchased a new BMW X3 from BMW of Westlake.I did look at a few other dealers, and I made a few calls.When I called BMW of Westlake, I talked to Howard Schneider. He was so helpful and friendly and was able to find the perfect car for us by making a few phone calls. The entire experience was professional without any pressure.I highly recommend buying a car from this dealership!

hemmo1996

Jan 29, 2015

it was super quick, and helpful. Great service. Very friendly people. Best dealership I've been too! I recommend you come here if you live in Ohio !!

cory of ohio

Jan 22, 2015

just trying to call and bring my car in. time is now 7:53am on a thursday. says the shop opens at 7:30. recording is telling me the shop is closed though.

Slz

Jan 22, 2015

I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks for the good work

arya

Jan 11, 2015

First time purchasing a new BMW from Ganley Westlake. Scott Wright was excellent. He was polite and helpful. He made the process easy. Would buy there again.

greggtm

Jan 10, 2015

We recently purchased our second BMW from Ganley - a 435i. Howard was great to work with and made us lifelong customers. Very responsive and professional.

Lola

Jan 10, 2015

My husband and I had a great experience purchasing our first BMW. Everyone at the dealership was so very friendly and helpful. We love that the dealership is just down the street from us which will be very convenient for popping in for our routine maintenance visits. Our salesman, Scott Miller, was great to work with. He was very patient and knowledgeable. We were truly surprised to learn he was new to the business! Scott helped us find the vehicle that fit our specifications and was very good at helping to convince us that we should choose the BMW over other comparable vehicles we were considering in our search.We also appreciated that the sale "pitch" was informative, but not high pressure. We are thrilled to be a member of the BMW family!

hfenner89

Dec 31, 2014

After buying from Jerry last month, '12 x3, to replace my wife's totaled Honda Element, I decided to purchase an '11 328xi to replace my high mileage '08 Honda Civic Hybrid. I could have waited, but that superb experience and the BMW Holiday promotion (1.9% financing and them making the first payment, too) clinched it for me. Jerry was super as before and his professionalism made the experience top-notch. All involved worked hard to give me an excellent deal (trade-in value, price of cpo bmw, and other incentives). The pre-owned offices have moved to where the new car showroom was before relocating to Westlake and are very nice. I look forward to a long relationship with Jerry and this dealership!

CGB

Dec 30, 2014

Recently returned for my fourth BMW from Ganley. The first from their new showroom In Westlake. This is the second time I've dealt with John Caruso who remains the ultimate professional and a pleasure to work with. Strongly recommend that anyone in the market for a new BMW visit Ganley and ask for John.

ANH123

Dec 29, 2014

Ken, was great he helped us so much. Best experience ever. see Ken if you need help with a car. Also, the Finance person, Mike, was very kind and helped us through everything.

jamiestarlynn

Dec 28, 2014

The showroom and new dealership is really something to be seen! The dealership and its surroundings were very nice, clean and well cared for. Nice amenities for customers and all staff was very kind and considerate.We have bought one car for my family previously, but this is my first time buying a BMW. We came back to work with Ken Delk because of our previous excellent experience buying the M3. Ken and all the rest of the staff we dealt with during the whole buying process were amazing. They really take the time, care and consideration of each individual during the whole process. I like that they treat you with respect and kindness when trying to search for the car and options one is looking for. They worked hard with us to get our payments where we needed/wanted them to be and worked hard to make sure we were 100% satisfied. I appreciate that. I have absolutely nothing but positive things to say about all the staff we worked with at BMW Westlake. It was an overall excellent experience! I am so happy with my new car and am looking forward to enjoying it for the years to come!

AEG

Dec 20, 2014

Great experience overall from Sales Professional, Finance and Product Genius everyone at the dealership provided A+ service! Scott Wright was a pleasure to work with, would purchase another vichle from Scott and the Westlake BMW dealership!

nlehmann

Dec 17, 2014

I had been searching for a BMW and spoke with multiple different dealerships. Jerry Mancini was by far the best salesman I have ever worked with. I drove an hour and half to get the car and it was worth it for the service. I would definitely return for my next car.

natalia.novikova.73

Dec 13, 2014

Loved everything about this dealership. Everybody is so friendly and Howard is exceptional. My husband and I found a car online through BMW Westlake website. I did look at other dealerships' websites, but they were terrible. I could not see features of cars or search for options I wanted. While we were on the way to see the car, we had agreed that we loved Mercedes we looked at couple days prior and wanted to look at BMW just because I always wanted one. Howard was very friendly, had car ready for testdrive and showed us all the features of the car on the road. We told him about Mercedes and he gave us too many reasons why BMW was a better pick. I was sold on BMW right away! My husband likes to take time to consider his options, but even he was ready to sign a lease agreement. Howard gave us a great price and free services that BMW offers are a great deal! Happy with our purchase and cannot wait to work with Howard in the future.

gabourj

Dec 10, 2014

Great team, great people, great facility and good deals! I called Frank Steffen from Michigan on a Friday afternoon and after talking to him for 5 minutes I was able to tell what a kind and honest person he is! Especially after having to deal with the arrogant people of the Farmington Hills of Michigan dealership who are notorious for their bad service! After a couple phone calls and couple e-mails, Me, Frank Steffen and Scott Miller were able to reach a deal in less than 2 hours. The price they had to offer was very competitive. They even went out on the lot, found the 2 cars that matched my request, took pictures of both and sent them to me to compare! Everything was done by e-mails and when I got to West Lake Ohio after a 3 hours drive from Michigan, their kindness and professional service made me realize that it was worth the trip! Mike niedzwiecki and Don had all the paper work done and ready for me upon my arrival, all I needed to do was sign! Thank you West Lake Ohio BMW for the great professional service and all your kindness! I will definitely be a return customer.

AsherRemyOrson

Dec 8, 2014

I recently had a PHENOMENAL experience with Howard Schneider and the Ganley BMW team- they are by far the friendliest and most helpful professionals I have had dealings with! Howard made sure we found the best value that fit my needs and took the time to explain everything in detail! My husband is a BMW enthusiast and currently owns a 335i- he finally talked me into getting one. Needless to say I am won over and will continue to be a part of the BMW family!

JBiraglia

Nov 30, 2014

Just completed a transaction with Tom Zito at Ganley BMW and felt compelled to share my experience. Tom and the Ganley team were extremely responsive and very professional throughout the entire transaction. I purchased a 2014 7 series and traded a 2011 Mercedes Benz. I had some hesitation due to the fact that I am located in CT and Ganley is approximately 8 hours away in Ohio. Tom's demeanor and professionalism gave me the confidence to complete the transaction and make the 8 hour drive. While I had some concerns about figures changing after the long drive, everything was exactly as Tom said it would be including the trade in value assigned to my vehicle and every penny of the terms of the entire transaction. This, of course, requires transparency on both sides and my trade was exactly as I represented so there was no reason for anything to differ. Still, you hear horror stories of people having terrible experiences with out of state dealers. Tom even stayed late on a Saturday evening to meet us because we hit some traffic. It is without any hesitation that I highly recommend Tom and the Ganley team.

hfenner89

Nov 28, 2014

I located a 2012 x3 on the USAA Buying Services site at Ganley BMW. After looking at Mercedes GLK's and Nissan Rogues at local dealers, I went to Ganley (about 25 min drive from our house) and met with Jerry. He was great and answered all our questions in a straight-forward manner. He got us an excellent price down from the web price. We took delivery today and he spent all the time we needed explaining the car's features. We enjoyed the car-buying experience at Ganley! When my other car needs replacing, I will definitely return to Ganley BMW and Jerry!

xjwang

Nov 22, 2014

Howard Schneider is the best sales I've ever met. He is a pleasure to work with. Very professional, very friendly, helpful! The price is also fair. Howard also took the time and explained to me EVERY single functions that the car has. I definitely suggest Howard if you want to purchase a car. Thanks Howard, for your time and help!

Wangstrom

Nov 13, 2014

Jerry Mancini organizes the process making it easy and a pleasure to move into a new car. This is the second BMW I have leased from Ganley and their service department as well as their sales staff is exceptional.

JoanneFordiani

Nov 11, 2014

When I found my dream car online at AutoTrader.com, I was ecstatic...and then I saw that it was 1,000 miles away from me (I'm on the Gulf Coast of Mississippi) at Ganley BMW. A 2012 E89 Z4 in Atacama Yellow is rare, though, so I decided to call. When I called, I had the amazing good fortune to speak to Jerry Mancini. Jerry is phenomenal! He was knowledgeable, super nice, and very patient with all of my questions. With Jerry, I was easily able to negotiate a great price for the new Z4 and also worked out a price for my trade ('04 Z4). Despite some complexities around doing an out of state deal, it couldn't have gone smoother with Jerry and Fred in my corner. After a 1,000 mile drive to Cleveland, I was thrilled to find that everyone at Ganley was just as nice in person as they were on the phone. Both my husband and I agree that Ganley is the best BMW dealer we have worked with, and that Jerry is BY FAR the best salesman we've worked with. Thanks to Ganley and Jerry, I'm thrilled to be driving the Mississippi coast in my amazing new-to-me Z4!

shajnaj

Nov 6, 2014

John was absolutely fantastic, very professional, very helpful. He worked hard and long hours to get me the deal I was looking for. Thanks John

bures.paul

Nov 4, 2014

i emailed Howard Schneider from Afghanistan 4 months from when i was coming home, and i asked him if he could help me have my dream car ready for when i returned. He went above and beyond for me and got me everything i wanted, at great prices. Outstanding service from this dealership and Howard in particular. Will use them in the future. I'm extremely greatful for his help. PRB

bmisconi

Oct 27, 2014

From the minute I walked in inquiring about BMW vehicles to final delivery of my awesome 335i, Dirk Steffen was the best car salesmen my wife and I have ever dealt with. Dirk spent a lot of time answering our questions and was not pushy - he wanted us to be comfortable with our decision and to even size up the competition before making a final decision. We were very impressed with Dirk's detailed knowledge of the BMW vehicles and his focus on the various safety features and options that the cars have. When it came time to work the financial details out, Dirk was very straightforward and did everything he could to get us in the car we really wanted. I would recommend him in a heartbeat to any prospective car buyer/friend/relative looking for a new car and am very grateful for his knowledge and introduction for us to the BMW family! We couldn't have asked for a nicer, more professional salesman and Dirk went over and above our expectations.Bill & Jayme MIndependence, Ohio

Tina Lattouf

Oct 21, 2014

My husband and I decided to shop around for a new car and started with Ganley BMW, where Dirk Steffen provided us with the best service experience- from knowledge of each vehicle's features to an understanding of what we need and want. We continued to shop around to multiple other automobile dealers but none of the other experiences could compare. We returned to Ganley BMW for a second visit. Dirk, after guiding us through a few more different options helped us find the perfect car. He gave us a thorough review and set up all of the vehicle's features (which I otherwise probably would not have done on my own) and even offered to meet again if we had any other questions or would like to learn more about the car. Thank you Dirk & Ganley BMW. I couldn't be happier with our choice.

Avon Man

Oct 18, 2014

From our very first contact all the way through the delivery of our 2015 BMW X5, we have been very pleased with the folks at this dealership. Our salesman, Dirk Steffen, was not only extremelyknowledgeable about the X5, but also very patient in explaining in detail the features of the vehicle,and we very much enjoyed working with him. If in the future we might be interested in trading in our X5 for another BMW Dirk will be the first person we call.

miketravel

Oct 13, 2014

While narrowing our options to purchase a new car, we visited and interfaced with a total of 7 automobile dealerships in Ohio including two other BMW dealers (both of which where closer to our home). The professionals that we met and worked with at Ganley BMW where the best by far in every regard. Friendly, courteous, knowledgeable, experienced individuals who treated us as though they cared. The fact that they represented the best car for us certainly made our choice of brand easy, but in addition it became clear early on that if BMW was our choice then Howard, Bob and the rest of the folks at Ganley would be our dealership. We are very pleased with our selection of BMW AND Ganley.

kulabmw

Oct 9, 2014

Tom Zito did a great job since my first visit to the dealership. Marc and Fred also helped on the day Tom was out of the office. Even after my purchase the customer service level has been excellent. I would certainly recommend Ganley BMW to anyone who is interested in buying a BMW.

rriver

Oct 1, 2014

I recently purchased an X3 from Howard Schneider at Ganley BMW. Howard was extremely knowledgeable about the car and patiently answered any and all my questions. There wasn't any high-pressure sales, just good information. I did shop other cars and Howard never pushed me to make a decision. Once I selected the X3, Howard helped me get the features I wanted the most cost effective way. The process from shopping to purchasing went very well - it was a good experience.

gautasa

Sep 30, 2014

Have known Jerry, Bill and Roland since 2003 - they were all at another dealership and they are AMAZING guys always willing to help and be on your side.I drove over 30 miles to this dealership because of these three gentlemen - even though there is a dealer 2 miles from my home. Feel as though new friendships were made as I met with Sales Manager and Finance team. Great work - keep it up - very professional and client focused.

russlang

Sep 26, 2014

My experience with Ganley BMW was very rewarding. John Caruso was excellent to work with and is very knowledgeable about the BMW products. The car I wanted (with many options and color combinations had to be ordered from the factory. John and his manager saved me money by advising that there were a few 2014 order slots available before the 2015's were to be built. Since I was leasing and the 2015's were not changing much I ordered the 2014. Robert Strecker was very helpfull since I made some option changes on John's day off. Bob and I worked through email to get everything straightened out. Thanks John and Bob.

GrecoRoman

Sep 22, 2014

There are more than a dozen BMW dealers in Ohio, but Ganley is the only one that deserves your full attention. There is a special focus to the Customer in this dealership. From the moment of your first contact with them, till the day you drive your new vehicle away from their lot, it is nothing else but an amazing experience that you will not easily forget. People say they drive over 100 miles to get to them. I drove 200+ each way , and I do not regret a single one of them. Our family maintains three running BMWs with a combined experience of at least nine of them through the years. There is certainly some kind of magic in this dealership that only Frank Steffen, the sales manager, knows how to do with numbers, that will captivate you and you would not want to leave. And then there is Dirk Steffen (who happens to be related to the big brother) with a wide smile and a sparkling white shirt who is ready to give you everything he owns ranging from his new pen you liked to his jacket pin that he only has one copy of. Not to mention that he also knows his products extremely well. He had answers to all of my questions, and believe me i am an engineering prof, i know how to make them tough.If you want an experience of a lifetime, then go to Dirk and Frank. they will take care of everything for you. They will make you feel they are working for you and not for the dealer. Their goal is to win you as a customer for life, and you will feel it immediately. Do it and you won't regret it. P.S. we also had a short experience with the finance manager, Mike. From our previous experiences, finance managers are usually tough guys that they love to scare you. I do not know how they accomplish this, they must be all trained in the same seminars by the same tutors. But I did not get that vibe from Mike. He was very fair and very relaxed. Being like that, Mike won me as well. I said too much. I hope one day you will be able to experience what we did. All the best luck in your search for your new vehicle.

brittany1360

Sep 21, 2014

Jerry Mancini was wonderful to work with! He helped me find the car of my dreams at a great price and made the whole process a breeze! He really listened to what I wanted and presented all the options available so I could make the best choice. He was friendly, professional, patient, efficient, and went above and beyond by making sure I was comfortable and familiar with the car's features before I drove off the lot. Everybody I came in contact with at Ganley BMW were great to work it and I would hands down recommend them as the place to go for your BMW needs!

petemargot

Sep 18, 2014

My wife and I picked up our first BMW Z4 about 2 weeks ago and we couldn't be happier with the whole purchase experience. The entire staff went out of their way to make sure each step was met with incredible attention to detail. My wife absolute loves her new BMW and we will undoubtedly be back for our next BMW. The best compliment we could give Ganley BMW is we will recommend them to everyone we know. Thanks guys!

Paruls

Sep 16, 2014

Excellent services! Everyone is so friendly. We traded our x5 for never version. We picked up same day so it was nicely cleaned and ready to go! We'll definitely go there again for our future purchases!

Ed Wizner

Sep 16, 2014

Frank Steffen was absolutely fantastic to work with on a new BMW lease. I knew exactly what car I wanted, and they had one in inventory with exactly the options that I desired.I found the car I wanted with a quick search online at Ganley BMW and sent an email. I was immediately contacted by Frank Steffen with a detailed price quote that met all of my expectations! It was an incredibly straightforward process without the back and forth of price negotiations. They offered me an absolutely incredible price right from the get go!Between Frank (Sales Mgr) and Ken Delk (CA), they assisted me with all of the details and questions, and I drove 175 miles to get the car on a Saturday. Most of the critical paperwork was done ahead of time and the delivery process was flawless!Ken even called Sirius radio for me to disconnect my old car (turned in same day) and activated my new car. He set up our account with BMW Assist as well and had great follow-up even after the Delivery process.Ganley BMW is the place to go int the Midwest for a new BMW! It's worth the drive (if you are not local)! Thanks Frank and Ken!!!

Dee13

Sep 11, 2014

I called Ganley BMW when I was on a business trip with my husband. I wanted to see if I could look at and test drive a BMW I had seen advertised. I talked with Marc Narosny and told him when I would arrived. He had the vehicle in front of the dealership waiting for me. After test driving and learning about the vehicle. I purchased it. Marc and Fred were very efficient and professional. Marc finished all the paperwork quickly and went over all the important features of my new used car and I was able to drive my car home that evening. I got very acquainted with my car in the 2 1/2 hour drive. What a wonderful car. Thanks to Marc and Fred for all their great assistance.

Bizzarofran

Sep 10, 2014

The purchase of my Certified Pre-owned 2011 BMW 335i was an extremely positive experience. the price was fair and the delivery went exremely well. The sales rep, Mark Narosny was responsive, friendly and a complete professional. He was the main reason that my experience was so good.F. Sullivan

Mdacunzo

Sep 9, 2014

I had a great experience buying a car from Jerry Mancini. He had the M5 ready for me upon arrival. He walked thru the features of the car and answered all of my questions. When it came time to discuss price, it was an easy experience. He advocated for me and a higher trade in value with his management team. He also aggressively shopped for a lower loan interest rate thru a local bank. I really appreciated Jerry and Ganley BMW's professionalism.

Mohammed Mubarak

Sep 6, 2014

I have been leasing cars since 2005 and I have always thought I was treated nicely ,up until when I stopped at Ganely's BMW and I was greeted by DRIK STEFFENS who was exceptionally welcoming .Drik was totally professional treated me like a VIP . He didn't waste a minute of my time he made every effort in the world to make the process of buying a car so much fun. My advice to everyone out there if you are interested in BMW do yourself a favour and ask about DRIK STEFFENS. He is certainly a the biggest assist to Ganely's BMW.

JDMPC

Sep 5, 2014

HI Ken (Ken Delk),We took delivery of our new X5 yesterday at the BMW Performance Center. My, what at awesome experience! My wife and I both enjoyed it immensely. The test track experience was a dream come true. It wetted my appetite to go back and take the two day driving school. The factory tour was impressive. Ive toured many manufacturing plants during my business career including other auto assembly plants, and several engine manufacturing plants. The technology and innovative methods being used at the Spartanburg, SC plant are mind boggling. Finally, the delivery experience was extremely thorough. There is so much to learn about the control systems that are on the iDrive, it will take us a while to absorb and retain it all. But it was an extremely helpful start. We will do this experience again in a heartbeat when we purchase another BMW.We only drove about 100 miles yesterday and are now in Asheville, NC for the day. We plan to spend today touring the Biltmore Estate and finish our trip home tomorrow. Our short 100 miles was a wonderful driving experience and we absolutely love the car already. Im sure we will enjoy it even more once we learn how to operate all the controls.Thank you very much for all your capable assistance in helping us buy the car, and especially for setting up the Performance Center delivery experience for us. We appreciate the strong support from Robert Strecker and Frank Steffen too. We were impressed with the friendliness, courtesy, professionalism, and thoroughness from all three of you. Collectively you made our car buying and delivery experience a very enjoyable one. Thank you! All the best,John & Darla

jhoy

Sep 4, 2014

These people are professionals. They did not waste a second of my time. I was picked up at the airport by Jerry Mancini, who I had been dealing with on the purchase of my 750 Li. After a short trip to the dealership, I was on the road in less than one and a half hours. This time included financing and a very detailed review of how all the buttons and knobs of the car worked. During financing, every paper was ready and in order, this process could not of been completed any faster. Everyone was pleasant and it was a pleasure to deal with Jerry. I made the deal on this car 700 miles away over the phone, it was evident Ganley BMW was experienced at conducting long distance deals, every detail performed by them was perfect. I not only got the ultimate driving machine, I also got the ultimate buying experience.

747

Sep 2, 2014

I have dealt with Ganley BMW in Middleburg Hts,, OH for 7 years. I still have yet to meet an individual who did not treat me as a valued customer. Jerry Mancini is a professional salesman who effectively balances the interests of his employer and customers. In dealing on the business side with Fred Palmer and Mike Niedzwiecki, again, a win-win is successfully gained so that the customer leaves satisfied. And the professionalism of the service staff keeps me hook on BMW's! Mike Lepre, Jim Strunk and all the service staff are friendly; going out of their way to deliver the BMW experience to customers!

ThadCV

Aug 29, 2014

My salesman (Howard Schneider) made the process very transparent and simple to custom order the BMW X5 that my wife wanted. By the time we took delivery - I am looking for what I can order for myself.

RT1

Aug 28, 2014

The folks at Ganley BMW were extremely helpful and provided a no-nonsense car buying experience. John Caruso was the consummate expert & professional who listened to what I was looking for and delivered a fair deal. Enjoyed meeting others including Robert, Frank and Mike in Finance.

Herb G

Aug 27, 2014

This is my first BMW, a 7000 miles CPO 528i X-drive that looks and feels brand new. Dirk is very professional, fun to work with and very knowledgeable about the car's technology and features. The rest of the team was also courteous and the process was quick and easy without the usual push to sell extra services. PS: I prefer the heft and solid handling to other cars in this class/price range. The impressive low end torque of the Twinturbo moves the car easily and with decent fuel economy. All in all I am quite happy with this car buying experience and the vehicle. Thanks Ganley team!

ajcornell

Aug 25, 2014

I don't know how many BMW's I have purchased from Frank, but he and his brother Dirk once again deliver an extremely satisfactory sales experience. Thank you so much and I look forward to purchasing yet another BMW from you in the near future.

Aircooled_Flat6

Aug 19, 2014

We were working with the dealer on pre-owned vehicle they had for sale, though we are not local to Ganley. The car ticked all the boxes that we were looking for and we were willing to travel a couple hours to get right car. While we continued to shop for vehicles local to our own area, we were in contact the Ganley sales rep for information on the other car we were still interested in. We were ready to move on the car, but were attempting to come an agreement on a final price point for the deal, and before we nailed down travel plans. Long story short, we never heard back from the sales rep over three days the dealer was open, and it appear instead the car was sold. While they reserve the right to sell the car, at a minimum I would have expected to be contacted and told that the car was gone. Overall a lackluster experience in terms of long terms sales and trustworthiness. I've bought multiple cars (including two BMW M cars) and motorcycles at a distance over several years (both privately and with dealers) and have come to expect better customer service than what we had received. In fact, I recently bought a 2011 BMW M3 from a semi-distant different dealer (i.e. not Ganley) - a sales rep at that dealer knew I was looking for a specific car, and they called and gave me first chance at purchasing the vehicle -- that's the type of customer service is enjoyable. Perhaps with Ganley the experience is different for in-person sales, but over email/phone we were very underwhelmed - go somewhere else if you are not local would be my advice.

jbowler22

Aug 19, 2014

Start to finish this was a great experience. I worked with Frank and Ken, and both were accommodating in helping me find the right car. They did a tremendous job assessing my needs and then ensuring that we found a BMW that fit that criteria. Made the car buying experience very enjoyable and as long as I am buying a BMW I will be buying from Ganley. This experience also only further emphasized the strong relationship between my organization, the Cavaliers, Monsters & Gladiators, and Ganley. We've built a strong partnership that continues to provide value to both companies. Hopefully we can continuing building our relationship between two great Northeast Ohio organizations!

Bob Wolchko

Aug 12, 2014

This is my 2nd BMW 535i Xdrive from Ganley BMW. Ken Delk was professional and helpful throughout the purchase. He explained every feature of the car in a pleasant manner. The car looked spectacular when I picked it up today. Each person that I spoke with at Ganley was friendly and helpful. They made the entire experience stress free. I strongly recommend Ken Delk and the entire Ganley team.

Sportsman1

Aug 4, 2014

John Caruso and Frank Steffen were professional, quick and provided a no nonsense experience.I picked the car and they got it done for me.Highly recommend this dealership

paperlyons

Aug 3, 2014

Great job. John Caruso was professional and very helpful. Bob helped finalize the deal. they made it easy for me to choose Ganley. Car was prepped exactly as I requested and all transactions took a minimal amount of time. Thank you!

acuthbert22

Aug 3, 2014

I recently leased a 328xi from Ganley through Dirk Steffen. Another dealer in the area (Classic BMW) tried to rip me off, but Dirk and the rest of the staff at Ganley took care of me in a fair, professional manner. I would recommend this dealership to anyone.

jrifici

Jul 25, 2014

John did a phenomenal job working with us to get the best car for the best deal possible. He was prompt, courteous and very helpful. This is the third time that I have worked with John and Ganley and I am always impressed with their professionalism and ability to work with me to meet my every need. I often recommend this dealership to my friends.

Minhquang Bodo

Jul 21, 2014

Brooks was very friendly and professional. He did not try to give me pressure to buy. I am happy with this dealership and will recommend it to my friends.I like their truecar program.

chris.ratliff.108

Jul 15, 2014

I just purchased a new M6 from out-of-state. Ken helped me arrange everything over email or by phone and we had the deal complete within a couple of days. This was an excellent buying experience and everyone at Ganley made the whole process completely painless. Thank you!!!

karl.j.singleton

Jul 15, 2014

I have had the opportunity of working with Jerry on the purchase of my second vehicle purchase from Ganley BMW. Jerry has been the upmost business professional and truly fought to get me the best deal he could. I truly feel that Jerry possesses what a true salesman should encompasswhen working with customers. I can't say enough as to how pleased I am with Mr. Mancini and the Ganley Dealership. They will continue to get my business on purchases and also in the service department. I must also add that Mr. Fred Palmer was an instrumental part in working out this wonderful deal and I really appreciate all the effort put forward to give me that very best deal possible.Sincerely,Karl Singleton Jr.Foundation Transportationwww.myfdtps.com

vanibalaram

Jul 14, 2014

We got our very first BMW from Ganley BMW. The entire experience was awesome and everybody at the dealership were very friendly. We are very happy with our decision of buying a car from these guys. they helped us choose the right car for us. I would totally recommend these guys to anybody buying a BMW.

rock.whitehouse

Jul 9, 2014

Jerry was great to work with and got the car ready for us ahead of schedule. We would gladly do business with him again. We've never been BMW owners and Jerry did a good job explaining all the features of the car.This is a 'fun' car for us and we believe we got a great value in the 325Ci.

ROLLYOSCARGIA

Jul 3, 2014

I recently purchased a Certified Pre-Owned BMW 328i X Drive from these folks and it was an amazing experience. I live in Washington DC and found them on autrotrader. Ganley BMW had the best selction and very fair pricing on top of the best customer service in my 20 plus years of buying. I made the purchase over the phone, the process was actually enjoyable! When I arrived my BMW was meticulously cleaned, full of gas ,owners manuals and both sets of keys! I have had to go a round or two with some previous dealers regarding these items. It was just a great experience I strongly encourage anyone looking for a car to check these folks out! Absolute gentlemen! It was worth the 400 mile trip and I thank Ganley BMW for their integrity. And they have the best key chains too!Best Regards,Matthew Murphy

wendyesser

Jul 1, 2014

This is our 3rd car we have purchase from this dealership. We keep coming back because of the great service from Ken Delk and the over all dealership.

brendando

Jun 30, 2014

I can't say enough good things about my experience. Ken & Frank were an absolute pleasure to deal with. They both put up with my excessive excitement & was always prompt on answering my emails/phone calls when I wanted to know what the status of my order was on the M3. They did everything in their power to satisfy all my requests and needs. I have zero complaints. On the day I took delivery, there was a couple small issues and they had me come in, the service guys took care of it in half an hour and I was out the door and back on the road.The finance guy was extremely helpful & got me everything I needed. The service level at this place is genuinely top notch. I would highly recommend working with either of these guys for anyone's next BMW. I know I will definitely be a returning customer in the future.

Mason721

Jun 24, 2014

I came into Ganley BMW on Saturday, June 21st 2014, intending to just browse the inventory, and possible inquire about trading my 2008 Infiniti G37S for a new 328d xdrive. After trading some emails with Frank Steffan through TrueCar, I new they had a potential match for what I was looking for on the lot. I was introduced to Dirk Steffan when I arrived, and couldn't have been more impressed with his knowledge and appreciation of cars in general. After test driving the car I selected, and discussing some options on my trade, I decided that I wanted to purchase the new 328d, and we scheduled delivery for the following week.During the entire sales cycle, I can honestly say, I've never had a more pleasant or easier buying experience. I never once felt pressured or hassled with any kind of upsells on additional features or services. I had made my intentions known from the beginning, and Dirk/Frank did everything they could to make the sales processes as transparent as possible. They broke down the various fees, pricing and processes step by step, with no pressure to "make a sale today." I would have no qualms about purchasing my next car from Dirk and Frank at Ganley, based on my experience thus far.

Mrinkrott

Jun 24, 2014

and the experience was actually better than I expected. John was very good to work with as we worked the deal for the car and trade-in. He even gave me the additional BMW incentive that came out after we agreed on the price! So far, so good.

Pghguy

Jun 24, 2014

I had a very positive experience with Ganley BMW. I couldn't find the car in my area that I sought...a low mileage used 335xi...so I drove from Pittsburgh to Cleveland and met with Jerry Mancini. He couldn't have been nicer, even calling me a couple times to follow-up during my two hour trip to the dealership. While I was there, Jerry was patient and never pushy...and he didn't complain when I asked to test drive multiple cars. His patience, knowledge of BMW's, and easy-going personality made buying the car one of the most enjoyable car buying experiences I've had. Jerry and the pre-owned sales manager Fred Palmer went above and beyond during my purchase. They really wanted me to drive away with the car I wanted and would be happy I bought. And, I am very happy. Until Monday (June 16th) I had never heard of Ganley BMW - found them on Autotrader.com - but I would go back and will recommend my friends and family look there for their purchases.

mohmandm

Jun 1, 2014

In my quest for a new car, I contacted many dealerships and test drove quite a few cars. The experience I had at Ganley BMW though, was totally different and absolutely outstanding. The first person I met at Ganley BMW was Dirk, and I was highly impressed with his courtesy, hospitality, and perfect blend of professionalism and humor from the get go. What I liked most apart from his amazing knowledge about cars was his integrity and honesty. Very rarely do you come across a car dealer with as much character as Dirk. The first thing he did was break down a car lease into layman terms and explain everything very clearly and then went on to describe the 3 series in immaculate detail. When we went to test drive the 328xi, He explained the different aspects of the car and what separated BMW from every other car company. After we had made up our mind about the car, my wife and I wanted a set of specs and color combo that wasnt in the inventory. I still remember Dirk saying, 'given the time, we can make anything happen'. soon enough a car was brought in with those exact specs! We got a fantastic deal and again, Dirk spent a considerable time past closing time to set the car up and get us acquainted to the 328xi. I would highly recommend anyone in NE Ohio who wants a BMW to contact Dirk and Frank Steffen. This was by far my best dealership experience. Awesome people and they make an awesome team! You'll get the best service, the best people, and the No. 1 car at the best price!

BMW 428i xDrive Coupe

Jun 1, 2014

Dirk made buying my first BMW a breeze! He helped me build and order a car that was absolutely perfect, all while keeping me completely updated throughout the shipping process. Dirk was extremely helpful and informative from my initial test drive all the way to the actual car delivery. Overall, a terrific buying experience -- I'll definitely be a repeat customer!!!

mohmandm

Jun 1, 2014

Amazing dealer Amazing car! In my quest for a new car, I contacted many dealerships and test drove quite a few cars. The experience I had at Ganley BMW though, was totally different and absolutely outstanding. The first person I met at Ganley BMW was Dirk, and I was highly impressed with his courtesy, hospitality, and perfect blend of professionalism and humor from the get go. What I liked most apart from his amazing knowledge about cars was his integrity and honesty. Very rarely do you come across a car dealer with as much character as Dirk. The first thing he did was break down a car lease into layman terms and explain everything very clearly and then went on to describe the 3 series in immaculate detail. When we went to test drive the 328xi, He explained the different aspects of the car and what separated BMW from every other car company. After we had made up our mind about the car, my wife and I wanted a set of specs and color combo that wasnt in the inventory. I still remember Dirk saying, 'given the time, we can make anything happen'. soon enough a car was brought in with those exact specs! We got a fantastic deal and again, Dirk spent a considerable time past closing time to set the car up and get us acquainted to the 328xi. I would highly recommend anyone in NE Ohio who wants a BMW to contact Dirk and Frank Steffen. This was by far my best dealership experience. Awesome people and they make an awesome team! You'll get the best service, the best people, and the No. 1 car at the best price!

dpetish

May 31, 2014

Dirk made buying my first BMW a breeze! He helped me build and order a car that was absolutely perfect, all while keeping me completely updated throughout the shipping process. Dirk was extremely helpful and informative from my initial test drive all the way to the actual car delivery. Overall, a terrific buying experience -- I'll definitely be a repeat customer!!!

dhkersch

May 30, 2014

I would like to express my complete satisfaction with the experience my wife and I had in purchasing a certified pre-owned BMW 328IX. Everyone we dealt with treated us as if they had known us for years. We were never pressured to make choices, however, all questions or concerns were dealt with in a very professional manner. I would highly recommend Ganley BMW to anyone looking for a new vehicle. My wife and I felt at ease during the entire process and will not hesitate to contact Marc Narosny if we have question concerning the technology of the 328I. The entire dealership made us feel welcome and that we could always contact them if we had questions. We are very pleased with the car, the service from Marc , Fred, and Mike, and with the entire process from A to Z.

ram9825

May 30, 2014

Smooth process; no hassle coming off of a lease. The entire process was fast and easy! It made the decision to go with another BMW an easy one.

7835wild

May 16, 2014

The Ganley BMW team is by far the best I have ever dealt with. We just purchased our first BMW, a beautiful white X3. I will be back to buy another BMW in the future! Please go see Howard. He cares about his clients and goes the extra mile; an excellent salesperson and advisor. Thank you also to Frank and Dan who provided honesty, integrity, and knowledge. Do not hesitate to visit these folks; learn about and drive a BMW! ... by the way, I get it now.

Jeremy

May 15, 2014

I recently acquired my first BMW 528I from Ganley BMW in Middleburgh Hts, Ohio. It was probably the best and least painful experience I have ever had when going to a car dealership. From the minute I walked in the door and started working with Howard Schnieder he made it a process about finding me the car I wanted and what would work best for me, a completely different experience than dealing with most car dealerships. I would highly recommend Howard to anyone that is looking for a knowledgeable, low pressure, and friendly sales representative to guide them through the car buying process. He knew all the different cars inside and out and which car would best fit what I told him I was looking for. This is the first but not the last BMW that I will acquire! Thanks Howard for making it such a great experience buying my first BMW.

big22pbp

May 15, 2014

I recently acquired my first BMW 528I from Ganley BMW in Middleburgh Hts, Ohio. It was probably the best and least painful experience I have ever had when going to a car dealership. From the minute I walked in the door and started working with Howard Schnieder he made it a process about finding me the car I wanted and what would work best for me, a completely different experience than dealing with most car dealerships. I would highly recommend Howard to anyone that is looking for a knowledgeable, low pressure, and friendly sales representative to guide them through the car buying process. He knew all the different cars inside and out and which car would best fit what I told him I was looking for. This is the first but not the last BMW that I will acquire! Thanks Howard for making it such a great experience buying my first BMW.-Jeremy

karenmmorrow

May 4, 2014

Upon making a visit to a Pgh. BMW showroom and not receiving a follow-up call, we proceeding to go online to search for another BMW dealer.We contacted Ganley BMW's Dirk Steffan about the BMW X3. He promptly informed us of the available inventory as well as providing pictures and pertinent information. We comfortably negotiated online, came to an agreement and was provided a sales order to confirm all terms.We made an appt. to pick up the BMW and were extremely pleased with the time Dirk spent to go over the vehicle and assure us to contact him with any future questions that arose. Dirk is "first-class" when it comes to making a vehicle purchase a pleasant experience. I will be anxious and proud to refer Dirk, Bob Strecker (mgr) and the Ganley dealership!

jwhitta1

May 2, 2014

Fast response to email inquiry. Presented bottom line and all sales preparations done before my need to travel to dealership. Made actual sale fast and easy. A-1 Rating.

Cosmofield

May 1, 2014

Jerry Mancini was pleasant, knowledgable, accommodating, trustworthy, dependable, fair, and no pressure. In other words - the perfect sales person. We actually purchased a new car, when our intent was just to consider a used car. We would recommend him without reservation and would travel the 100 miles again just to deal with Jerry. The rest of the team at Ganley BWM made our experience great also.

Karen M

Apr 30, 2014

Professional from contact to delivery! Upon making a visit to a Pgh. BMW showroom and not receiving a follow-up call, we proceeding to go online to search for another BMW dealer. We contacted Ganley BMW's Dirk Steffan about the BMW X3. He promptly informed us of the available inventory as well as providing pictures and pertinent information. We comfortably negotiated online, came to an agreement and was provided a sales order to confirm all terms. We made an appt. to pick up the BMW and were extremely pleased with the time Dirk spent to go over the vehicle and assure us to contact him with any future questions that arose. Dirk is "first-class" when it comes to making a vehicle purchase a pleasant experience. I will be anxious and proud to refer Dirk, Bob Strecker (mgr) and the Ganley dealership!

Boomideas27

Apr 30, 2014

The lease on my Mercedes is up in a few months, and I wanted to get an early start on my next car. I met Howard as soon as I walked through the door, and I have to say he was the friendliest, most attentive and most knowledgable salesman I have ever worked with. While it's a little too soon to get into a new car, there is no doubt that my next car with come from Howard and Ganley BMW.

xiaobi99

Apr 30, 2014

My experience with Ganley was great and I am very happy with my new car. Thanks to John Caruso and Robert Strecker. John helped me three years ago when I first leased a BMW and he is Very professional, respectful and experienced. I used to switch car brand every three years and this time I decided to stick with BMW all because of my excellent experience with Ganley, great people and car. I would recommend going to Ganley BMW to purchase your BMW!

Cindy

Apr 29, 2014

Oustanding Experience This was one of the most enjoyable experiences in purchasing a new car. From start to finish the dealership handled the entire expierence with care and constant professionalism. This is my first BMW and the overall experience was top notch. Thank you to Dirk and Frank for making me feel so comfortable and confident in them, the dealership and BMW.

2014susan

Apr 29, 2014

I recently purchased a new BMW at Ganley BMW in Middleburg Heights. It was without a doubt the best purchase experience I have ever had buying a new car. I worked with Dirk Steffens who knew every detail of the BMW product line. We arrived a little late in the afternoon and he stayed well past closing helping us with the sale. During the car delivery he went over every detail of the car and could answer every question that we had about the vehicle. I would highly recommend Ganley BMW and would encourage you to ask for Dirk.

cindyschumacker

Apr 29, 2014

This was one of the most enjoyable experiences in purchasing a new car. From start to finish the dealership handled the entire expierence with care and constant professionalism. This is my first BMW and the overall experience was top notch. Thank you to Dirk and Frank for making me feel so comfortable and confident in them, the dealership and BMW.

Charlie M

Apr 28, 2014

Over the Top Experience People in the market are generally excited about selecting and driving a new car- whether it be new or used. However, often times that excitement is overshadowed by the sales process and the sales experience. You know what I mean! NOT going to happen at Ganley BMW, the excitement over the new car is only enhanced by the sales experience. I have had the pleasure of working with Bob Strecker and Ken Delk. I asked for their suggestions and input regarding the model, the equipment and the overall financials. This process took me some time (more than usual) to digest to ensure I was getting the car I wanted configured to my needs. There was no pressure from sales, only constructive, positive input. At the end of the process the pricing was better than expected and I ordered the car. My car was recently delivered at the BMW Performance and Delivery Center in South Carolina. What a fabulous experience! Most important, the production schedule, delivery schedule and almost anything that had to do with the car was always communicated to me without my having to prompt sales for information. The "i's" were dotted and the "t's" crossed, it was a perfect experience. I am a car guy and all cars interest me. However, after the Ganley experience and the BMW Delivery Center experience, I will never buy another brand from another dealer. BMW, your brand is in good hands with Bob, Ken and the Ganley team.

happymoose

Apr 28, 2014

I must say from the moment I walked into the dealership, to the moment I walked out with our cars everything was spot on. Ken was helpful, informative, and even drove across town to deliver the paperwork to for us to sign so we did not have to. Frank was also extremely professional and sincere. Even though I live in Kirtland, I will definitely drive out to Ganley BMW again to do business with these guys, because they are top notch. I have never liked going into a car dealership before, because of all the games and b/s. With Ken and Frank, they gave me there best price off the bat, and it was better than anyone else had given me.

mulgrewc

Apr 28, 2014

People in the market are generally excited about selecting and driving a new car- whether it be new or used. However, often times that excitement is overshadowed by the sales process and the sales experience. You know what I mean!NOT going to happen at Ganley BMW, the excitement over the new car is only enhanced by the sales experience.I have had the pleasure of working with Bob Strecker and Ken Delk. I asked for their suggestions and input regarding the model, the equipment and the overall financials. This process took me some time (more than usual) to digest to ensure I was getting the car I wanted configured to my needs. There was no pressure from sales, only constructive, positive input. At the end of the process the pricing was better than expected and I ordered the car.My car was recently delivered at the BMW Performance and Delivery Center in South Carolina. What a fabulous experience! Most important, the production schedule, delivery schedule and almost anything that had to do with the car was always communicated to me without my having to prompt sales for information. The "i's" were dotted and the "t's" crossed, it was a perfect experience.I am a car guy and all cars interest me. However, after the Ganley experience and the BMW Delivery Center experience, I will never buy another brand from another dealer. BMW, your brand is in good hands with Bob, Ken and the Ganley team.

mditurno

Apr 27, 2014

When it was time for us consider a second BMW there was never a moment of doubt that the only dealership we would go to would be Ganley and Ken Delk was going to be our salesman. Every aspect of the process with Ken was spot on and he truly exemplifies a salesman who it is committed to ensuring his customers are a priority. This is not short selling anyone else at the dealership in any way - every single person we have ever interacted with has been great and completely focused on the customer experience. I would recommend the dealership and Ken to anyone.

JCRBMW

Apr 19, 2014

New Lease of 2014 BMW 550i XDrive All of the BMW Ganley dealership staff named above provided the most rewarding new car lease experience from the moment I walked into the dealership until completing the delivery of the vehicle and leaving the dealership. Each individual was extremely knowledgeable with regard to their respective areas. They all worked as a excellent team to meet my and my wife's needs throughout the experience. I also felt that the concern for the customer exceeded my expectations. From the beginning to the end both John and Robert played an integral role in the success of the sale / lease process. Then the involvement of Frank, who came out and helped me find John when I came and his special effort to make the deal work for us and Ganley. Overall everyone was very flexible, everything discussed was clear nothing was hidden. This team has set the bar extremely high for dealerships and I will likely continue the relationship going forward with all my future auto lease / purchases. I would like to send a special thanks to John, Robert, Frank, Dan (who explained all the technology) and Mike from both Marie and I and look forward to the relationship going forward.

ewriggle

Apr 18, 2014

On April 12th my wife and I visited the Ganley BMW dealership in Middleburg Heights after seeing a BMW 335i convertible on their website. We had no intention of buying a car that day.After the professional and courteous manner that we were treated and the thorough and clear explanation of the car, the previous owner, and the buying process, we were sold.We had been looking at late model, low mileage cars for a few weeks and this was the only time we felt confident in our buying decision.Jerry Mancini has a very consultative approach to the buying process and it was much appreciated.We would recommend Jerry and Ganley BMMW without hesitation.

ziggyrv

Apr 18, 2014

Everything went smooth; I was in and out of dealership quickly, no hassles. John did a good job of explaining how things worked and offered as much time as I wanted.

willpenney

Apr 15, 2014

I recently ordered a 2014 BMW through Ganley BMW. I worked with Jerry Mancini and Bob Strecker, the sales manager. Bob treated me like I was his only customer. Since I ordered the car, the process was supposed to take 8 weeks. Bob updated me every step of the way. The communication was fantastic. The car came in 3 weeks early, and the delivery process was seamless. This is the second car that I have purchased at Ganley BMW, and Bob and Jerry are extremely professional, reliable and friendly. Everything went exactly as I was told. The other shoe never dropped, and I could be more happy with everyone at Ganley.

DanScalabrino

Apr 13, 2014

We were very pleased with Howard and how we were treated at BMW Ganley. We never felt pressured and Howard was extremely knowledgable about the cars. This was my first experience at this dealership, we purchased a car, and we will certainly do business there in the future.

Mark

Apr 3, 2014

Found this wonderful M3, so drove over there and the sale guys were wonderful! Worked with Tom Zito and Jerry Mancini, and they are very personable good guys that care for their customers and cars! I highly recommend this dealer to anyone buying a pre owned car! Im sure the new car side is just as good. Had some issues right off the bat with the car, but Bill Kenney, their service director, made it his priority to make sure I was satisfied. These guy definitely go out of their well to accommodate their customers!

georgescarvelis

Apr 3, 2014

Brooks was extremely knowledgeable and very professional. We are out of town buyers (over 100 mi. away) with no previous knowledge of Ganley BMW. First sales contact was a phone conversation with Brooks who quickly provided email info on vehicle we were interested in. Their website and extensive listing of inventory made it extremely easy to find the vehicle we wanted. He assured me a quick turn around time and guided me thru all the necessary info I needed to gather and fill out and return to him (credit app. , insurance info. etc.) After a couple of phone conversations that day we agreed upon price and terms and the deal was done! He said we could pick up car the next day. Because of our schedule we had to wait till the 2nd day to drive over. We arrived late morning, and met Brooks and some of the folks at Ganley. Car was ready, and paperwork was timely processed. I was Impressed! I got the feeling that this was the norm for this dealer. Unlike many other experiencies where you sit and wait for things to happen. Because of all the technology and gadgetry that this new BMW has, my wife needed lots of time and guidance. To my surprise Brooks patiently spent close to 2 hours demonstrating and explaining various features on the vehicle. Even with this internet age of all the info and details available, you still need honest and professional people at dealerships to make it happen. I guess I was fortunate that Brooks and Ganley BMW were at the other end of my call. George and Elaine Scarvelis

Tim

Mar 29, 2014

From the moment I arrived, I was treated very well at Ganley BMW. My salesman, Howard Schneider, was very knowledgeable about the product and passionate about BMW. The negotiation process was straightforward, and I got what I believe is a very fair deal on my new 535i. The delivery process was smooth, no pressure to buy needless, overpriced add ons at the last minute. Howard took the time to give me a thorough demonstration of all the features and functionality of my new car. I would highly recommend Howard and Ganley BMW to anyone in the market for an ultimate driving machine.

cristicociss

Mar 29, 2014

I've recently purchased a beautiful BMW 320i from this dealership. I am very happy with my purchase and was delighted by the professionalism I encountered here. Everybody was very helpful and quick. Don Kosinski, my sales representative was totally patient, helpful and willing to help to the smallest detail.Thank You Ganley BMW

tlsohio

Mar 29, 2014

From the moment I arrived, I was treated very well at Ganley BMW. My salesman, Howard Schneider, was very knowledgeable about the product and passionate about BMW. The negotiation process was straightforward, and I got what I believe is a very fair deal on my new 535i. The delivery process was smooth, no pressure to buy needless, overpriced add ons at the last minute. Howard took the time to give me a thorough demonstration of all the features and functionality of my new car. I would highly recommend Howard and Ganley BMW to anyone in the market for an ultimate driving machine.

Nlangha15

Mar 25, 2014

My experience with Ganley was nothing less the great!! I got a 2011 X3 and absolutely love it, our family has now purchased 3 cars from Ganley and the experience is the same every single time. We couldn't get to the dealership until 4:30 close their closing time, but that didn't matter. Jerry and Erik stayed after closing to make sure everything was taken care of properly for us. Even after the papers were signed and the sale was made Jerry made sure all the questions about how to operate the iDrive were answered. We didn't leave the dealership until around 6:30 even though they technically closed at 5. The atmosphere was just adds to the overall experience. Fred Palmer wasn't even apart of the deal, but still made a point to come over say hello and thank us for our business. That type of quality of service is why we continue to go back. I would recommend Ganley to everyone they are the best you wont leave disappointed.

Luvbulbox

Mar 22, 2014

This was our first BMW purchase. Tom was very knowledgeable and helpful with any questions we had. He is also very friendly. We would definately recommend Tom and this dealership to anyone interested in purchasing a BMW.

kevin10114

Mar 20, 2014

Jerry was the best salesman I have ever dealt with. He was polite and knew his product very well. He keep me informed with everything through the entire process. The was at no time that he didn't answer my questions and made sure that I wa getting the best bang for my buck. I would recommend him to all my friends. He has a friend for life.

pwchen

Mar 18, 2014

My husband and I had a very good experience working with Howard Schneider. It was our first time purchasing a car, and Howard could not have been more helpful. He took the time to explain the entire process, searched the entire eastern seaboard to find us the car of our dreams and then made sure that we were well acquainted with our new vehicle before we drove off the lot. We have since moved away from the Cleveland area, but if we decide to purchase another BMW we will probably visit Ganley again!

Nieberke

Mar 17, 2014

I was searching for my first SUV and I really was only considering two cars. I started working with Dirk at BMW and I couldn't have been happier with the level of service. He honestly, accurately, and quickly answered all of my questions (and I had a lot of questions). I am so thrilled with my new X3. Dirk made it a very easy transaction and was so helpful during the process. I would highly recommend him to others.

williepro5

Mar 15, 2014

The staff that I have had the pleasure of dealing with, when purchase/leasing a new BMW over the years are Ken, Fred and Erik. They are a great professional. They have treated me with the utmost professional care. Explaining every aspect of the BMW that I selected to purchase. One of the primary reasons I continue to return to Ganley BMW is because they treat you like family. They are an excellent staff and very knowledgeable about the product they sell. Job well done!

Willie

Mar 15, 2014

The staff that I have had the pleasure of dealing with, when purchase/leasing a new BMW over the years are Ken, Fred and Erik. They are a great professional. They have treated me with the utmost professional care. Explaining every aspect of the BMW that I selected to purchase. One of the primary reasons I continue to return to Ganley BMW is because they treat you like family. They are an excellent staff and very knowledgeable about the product they sell. Job well done!

Lunati66

Mar 7, 2014

I found a BMW Z4M on there dealership website. Ended up driving over there from Vermilion Ohio just to check it out. And upon arrival I met Tom Zito. He was very informative and seemed like a really good guy. We had a problem getting through to my bank but that was because know one was answering. Then Erik Parkinson stepped and tried to work his magic, but no matter what the bank wasn't trying to work with us that night. So we had made an appointment a couple days later, and before I left that day I had filled out a credit application. So inbetween then, and our next appointment those two guys were on the ball getting just about everything they could set up before I got there. So when I showed up it was just in and out and both of them were so friendly and very intelligent. I would recommend this dealership to anyone that I knew, because I'm sure everyone else that works there is just a applicable to help anyone out.

Lunati420

Mar 6, 2014

I found a BMW Z4M on there dealership website. Ended up driving over there from Vermilion Ohio just to check it out. And upon arrival I met Tom Zito. He was very informative and seemed like a really good guy. We had a problem getting through to my bank but that was because know one was answering. Then Erik Parkinson stepped and tried to work his magic, but no matter what the bank wasn't trying to work with us that night. So we had made an appointment a couple days later, and before I left that day I had filled out a credit application. So inbetween then, and our next appointment those two guys were on the ball getting just about everything they could set up before I got there. So when I showed up it was just in and out and both of them were so friendly and very intelligent. I would recommend this dealership to anyone that I knew, because I'm sure everyone else that works there is just a applicable to help anyone out.

boater1949

Mar 4, 2014

A very professional group to work with. Great communication and timely service. No hard sell. Customer oriented. This is my second BMW bought from this dealership. I would recommend Ganley BMW.

cgarshelis

Mar 3, 2014

Mike has always been very cordial and responsive to my needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly.

cgarshelis

Mar 1, 2014

I live in Florida and travel to Cleveland twice a year to visit my daughter and grandkids. I owned a 2006, 325ci convertible and had need of service in the past and on this trip. While I was awaiting a diagnostic from service on my vehicle I spotted the 2013, 128i convertible on the lot that I eventually purchased with the expert help from my Client Advisor, Howard Schneider. You know there are many automobile dealers selling the same cars, but what stands out (to me) with Ganley BMW is the people - Howard Schneider in particular, Robert Strecker and Erik Parkinson in F&I. They didn't miss a beat in making me happy, from a fair trade on my 325ci to explaining the features of my new 128i. The car was ready as promised and the paperwork and its explanation was flawless.So, in conclusion, even though I live in Florida I would drive back to Cleveland to buy my next car from Ganley BMW!Sincerely,Carl Garshelis239-348-5262

LBrown

Feb 26, 2014

Exceeded expectations! The guys treated us great and gave us a fair deal. I had been to other dealerships in my area where the experience was less than enjoyable. I am very happy I made the trip to Ganley BMW.

LBrown1698

Feb 25, 2014

Exceeded expectations! The guys treated us great and gave us a fair deal. I had been to other dealerships in my area where the experience was less than enjoyable. I am very happy I made the trip to Ganley BMW.

akrishnaswamy

Feb 23, 2014

The entire experience of negotiation and financing was quite painless. Erik and Jerry were both very friendly and helpful associates in our first experience of buying a new vehicle.

tabbat

Feb 22, 2014

I found the car I had been seeking for ten months at this dealership and when I inquired about it received a quick, professional and helpful response to my questions. It was easy to arrange a time to come look at the car and Jerry Mancini was extremely helpful in facilitating the process of buying the car. It was a no-nonsense transaction without any games. I was extremely pleased with the experience and with the car.

suecookern

Feb 19, 2014

I received an e-mail regarding some BMW incentives that would allow me to turn in my current lease and lease a 2014 X3. I phoned Dirk and he was very accommodating in scheduling a time to discuss the options with him. He spent quite some time with my husband and I going over the vehicles that were available. He also spent considerable time reviewing all of the new navigation features. Dirk is extremely knowledgeable about BMW products and all of the options. My husband, who is not so easily impressed was telling his co-workers "he really knew his product". Dirk and Mr. Strecker were very courteous and made the transition from my 2011 X3 to the 2014 very smooth. I would definitely recommend them to my friends and family.

Sue

Feb 19, 2014

I received an e-mail regarding some BMW incentives that would allow me to turn in my current lease and lease a 2014 X3. I phoned Dirk and he was very accommodating in scheduling a time to discuss the options with him. He spent quite some time with my husband and I going over the vehicles that were available. He also spent considerable time reviewing all of the new navigation features. Dirk is extremely knowledgeable about BMW products and all of the options. My husband, who is not so easily impressed was telling his co-workers "he really knew his product". Dirk and Mr. Strecker were very courteous and made the transition from my 2011 X3 to the 2014 very smooth. I would definitely recommend them to my friends and family.

mserban

Feb 9, 2014

Tom & Erik went above and beyond to help us. We live almost 80 miles away and would not hesitate to return for our next vehicle. Great service!

edbaker2007

Feb 6, 2014

Had a great experience in buying my first BMW. I worked with Jerry Mancini and Erik Parkinson. Both guys are class acts and really know how to make a customer feel special and not just another sale. Highly recommended on all levels. Thanks again guys!!

Kmwcpa88

Jan 31, 2014

We took my old vehicle in for some warranty service and wound up leaving with a new car. We wondered into the showroom to ask some questions about buying out our old lease, and started talking with Frank Steffen who mentioned he could get me in a new, bigger vehicle for lower payments. We test drove the car in a snowstorm and I was sold. The 535 Gran Turismo with xdrive is amazing in the snow. Frank and Dirk Steffen were able to get us out of our old lease 6 weeks early and into a beautiful car that same day. Everything went very smoothly, no problems or promises broken. It was probably the best auto dealership experience I have ever had, from the service department to the sales team and the finance department. Everyone was friendly, respectful and honest. I can't begin to tell you how much I appreciate that experience!

Patty

Jan 24, 2014

I had a great experience buying a BMW from Jerry! He was so friendly and made the whole experience so easy with no pressure, and the truth! Everyone was great, Eric made the finance part of the deal easy and fun! Such a great place to do business with. Will be back over years to come!!!

pavargo

Jan 24, 2014

I had a great experience here, Jerry was so friendly, went over everything, no pressure, Great place to buy a car. Will be back over years to come!!!

Penningj

Jan 21, 2014

This is the 6th BMW I have purchased or leased from Ganley. In each instance, the sales staff was very friendly and informative. If I had been anything less than completely satisfied, I would not have continued to do business with Ganley.

Vin1979

Jan 21, 2014

no lie, best car buying experience I have had (6th car in my lifetime.) Tom was awesome! extremely friendly and knowledgeable. everything was explained, no hassle or pressure and was overall a very quick turnaround between coming in for the first time and leaving with the car the next day.

jgoske

Jan 19, 2014

3rd 3 Series My wife and I have purchased at this dealership (although there is a BMW dealer closer to my home). Never any stress dealing with Ganley. Everything goes smoothly. Very good deal on a great car.

mcpollick

Jan 15, 2014

We went to this dealership d/t the selection of cars and the GREAT CUSTOMER SERVICE from Marc Narosyn. He really was interested in helping us buy a car. Any of the dealerships we contacted in Pa were NOT helpful, didn't speak good English, nor did they have a very good selection of what we wanted. Marc followed us through, from start to finish. He has great "people" skills, was very helpful and kind. He got back to us right away, each and every time we contacted Ganley BMW. He is the reason we traveled 250 miles to get our newest car. We felt comfortable from the time we arrived. The atmosphere was refreshing. This is what it takes to keep customers "coming back"!!!!! Erik was great, as well. We thank YOU, Ganley, for employing GREAT staff!!!!!Sincerely,Brian and Meri PollickOsceola Mills, Pa2011 BMW

ssa915

Jan 9, 2014

Very friendly service, honest, trustworthy, and was simply an easy process all around. Made me feel very comfortable with the sale (pre-owned BMW 650i), which is unusual in today's market. No gimmicks, didn't give me the run around, and allowed me to follow through at my own pace without being pushy. I am very happy with both the quality of service and the quality of the car itself. I shopped around for this model at many other dealerships (and private sellers) before arriving at Ganley and was sold after the first meeting with Tom. I would highly reccomend them to any family member or close friend without any reservations. Thank you Tom and Fred!

S.Arora

Jan 9, 2014

Very friendly service, honest, trustworthy, and was simply an easy process all around. Made me feel very comfortable with the sale (pre-owned BMW 650i), which is unusual in today's market. No gimmicks, didn't give me the run around, and allowed me to follow through at my own pace without being pushy. I am very happy with both the quality of service and the quality of the car itself. I shopped around for this model at many other dealerships (and private sellers) before arriving at Ganley and was sold after the first meeting with Tom. I would highly reccomend them to any family member or close friend without any reservations. Thank you Tom and Fred!

Stacey Lieux

Jan 8, 2014

Marc was excellent. He assisted us right before closing time in the middle of a snowstorm! He had everything ready for delivery the next morning! Very professional and honest. We will definitely recommend him and Ganley BMW to our friends & family. We look forward to working with him in the future!Bryant & Stacey Lieux

New BMW fan

Jan 7, 2014

I had the best experience today purchasing my BMW 528x! I met Howard Schneider a couple of years ago while getting my car serviced at a different dealership. I was browsing at cars in the showroom and was greeted by Howard. Very friendly and helpful, never pushy. Just knew that i wanted him to sell me my next vehicle! So when i returned to buy a vehicle from him one year later, i was sad to hear that he no longer worked for that dealership. A few months ago, my husband and i were considering BMW as our next car, and the nearest dealership was in middleburg hts. As soon as i walk into the dealership, I see Howard. I literally ran to him and gave him a big hug! After two years, he knew exactly who i was! It was meant to be! Today he went above and beyond to get me the car that i wanted at a great price. He did research on the used vehicle before he even considered even showing me! Also, the staff were all super friendly. The used car manager,Fred, was awesome too. I would highly recommend this dealership and of course Howard! YOU WILL NOT BE DISAPPOINTED!!!!

bmwgrl

Jan 6, 2014

I had the best experience today purchasing my BMW 528x! I met Howard Schneider a couple of years ago while getting my car serviced at a different dealership. I was browsing at cars in the showroom and was greeted by Howard. Very friendly and helpful, never pushy. Just knew that i wanted him to sell me my next vehicle! So when i returned to buy a vehicle from him one year later, i was sad to hear that he no longer worked for that dealership. A few months ago, my husband and i were considering BMW as our next car, and the nearest dealership was in middleburg hts. As soon as i walk into the dealership, I see Howard. I literally ran to him and gave him a big hug! After two years, he knew exactly who i was! It was meant to be! Today he went above and beyond to get me the car that i wanted at a great price. He did research on the used vehicle before he even considered even showing me! Also, the staff were all super friendly. The used car manager,Fred, was awesome too. I would highly recommend this dealership and of course Howard! YOU WILL NOT BE DISAPPOINTED!!!!

Acrompto

Jan 3, 2014

Probably the best experience I've had buying a car. Felt very good about buying another car from this dealership.Jerry on the sales side was informative and helpful. Erik on the finance side was straightforward and no nonsense.

MarciaG

Jan 3, 2014

We have now purchased three cars from this dealership. Negotiations were professional and understandable; paperwork was thorough and clear; salesman was helpful in explaining features of cars. Everyone was friendly, helpful and warm. When something went wrong during one service visit, management made sure things were cleared up quickly.

BrettSchu

Jan 2, 2014

This dealership is great. Don was very helpful and would do anything to make your visit to the dealership memorable. I will certainly be using them in the future. I would absolutely recommend the dealership to anyone.

jamesnovak

Jan 2, 2014

on December 20,2013 I pickedup my fourth new bmw that I have leased thru ganley bmw. this lease is on a new 2014 x1 john Caruso is the excellent sales person I have worked with over the past 10 years. he is very professionial in his sales approach. he knows his prduct very well and has been a pleasure to work with all these years. in my opinion he gets a 5 star rating in all aspects of this business.

BrettSchu

Jan 1, 2014

This dealership is great. Don was very helpful and would do anything to make your visit to the dealership memorable. I will certainly be using them in the future. I would absolutely recommend the dealership to anyone.

gabocolom

Jan 1, 2014

My whole experience getting a new BMW was just excellent thanks to Jerry Mancini. There is great people working at Ganley BMW but thanks to Jerry's help and guidance I was able to get the car I wanted with the features I wanted. I never felt pushed to make any type of desicions and he worked under my schedule to let me see different cars and styles to make sure I was able to make an educated decision. I am extremely pleased with the whole experience.

KZ

Dec 31, 2013

My experience purchasing a certified pre-owned vehicle from Ganley BMW was excellent from beginning to end. The dealership had a number of vehicles for selection. Client Advisor Jerry Mancini was knowledgeable, professional and patiently spent time answering all of my questions, and the manager of the pre-owned dealership, Fred Palmer, personally introduced himself to me while I was looking at the cars. Ultimately, I decided to purchase my 328 xDrive from Ganley BMW because of the professional and personal customer service I received while car shopping. My experience with the finance department was pleasant, straight forward, and did not involve any pressure sales tactics for extended warranties or other products. As a female car buyer, I appreciated the respectful and honest treatment I received from this dealership and would highly recommend Ganley BMW for an excellent overall dealership experience.

kzarback

Dec 30, 2013

My experience purchasing a certified pre-owned vehicle from Ganley BMW was excellent from beginning to end. The dealership had a number of vehicles for selection. Client Advisor Jerry Mancini was knowledgeable, professional and patiently spent time answering all of my questions, and the manager of the pre-owned dealership, Fred Palmer, personally introduced himself to me while I was looking at the cars. Ultimately, I decided to purchase my 328 xDrive from Ganley BMW because of the professional and personal customer service I received while car shopping. My experience with the finance department was pleasant, straight forward, and did not involve any pressure sales tactics for extended warranties or other products. As a female car buyer, I appreciated the respectful and honest treatment I received from this dealership and would highly recommend Ganley BMW for an excellent overall dealership experience.

CaseHD

Dec 27, 2013

I had a great experience with my client advisor John Caruso. He was friendly, knowledgeable, and very honest. I also worked with Frank Steffen and both he and John delivered on everything they promised. The buying process was very professional and extremely easy. I purposely bought from this dealership (which is quite outside my area) because of the great service I received during my initial call to the dealership to discuss the car I wanted. No matter where I live in the future, I will go out of my way to buy from this dealership again.

SherryDiturno

Dec 26, 2013

Our experience at Ganley BMW was a very positive. The entire team was extremely friendly and helpful from the moment we walked in the door. We would recommend Ken Delk to anyone looking to purchase a BMW.

mph126

Dec 24, 2013

Enjoyed my buying experience with Ganley BMW and my sales person Ken Delk. BMW has a great ride and the accessories are a nice upgrade and easy to use. I really love how quiet the ride has been on long trips.

shewants1

Dec 24, 2013

This was my first car purchase out of state. (over 100 miles). I highly recommend Ganley BMW for the quality of used cars and quick, knowledgeable service. Thank you Marc, for making this so easy and pleasant. It was well worth the drive from Erie.

hbrandt

Dec 24, 2013

I have just recently leased a new BMW X through Ganley BMW and my overall experience was GREAT! Howard Schneider was a pleasure to work with and I would recommend anyone I know looking for a new car to visit Howard and the rest of the team at Ganley BMW!!!

GP101

Dec 23, 2013

Ken is always well prepared when I am picking up a new vehicle. He took care of everything on timely basis, took his time going throughout the features of the car that I wanted to review. Very professional and personable at the same time.

kspreen16

Dec 23, 2013

The team at Ganley BMW was a pleasure to work with and was thoroughly professional from start to finish. They were very straightforward to deal with, were very knowledgeable about the product and could easily explain details and answer any questions I had. They were very responsive and worked hard to get me exactly what I wanted at a very fair price. I could not be happier with my experience and highly recommend them.

ehsanv2

Dec 22, 2013

Very friendly people, not pushy to buy this and that, perfect effort to give the best customer service, great negotiation, very welcoming, spending sufficient time to explain everything, I would like to recommend this dealership and I'm totally satisfied. Mr. Jerry Mancini helped me a lot to choose the best for me and the other gentlemen were so kind and friendly and helpful. I wish them all the best.

firsttimebuyer2013

Dec 21, 2013

As a single woman purchasing a car solo, I was surprised at how overwhelming the process could be even today. After going to several dealerships in the area, Ganley BMW was the only one at which I felt comfortable. Howard Schneider was beyond fantastic in ensuring that the entire process went smoothly from start to finish - extremely friendly, very knowledgeable, and very patient. Erik Parkinson was also very helpful with the paperwork; I very much respected the matter-of-fact conversations rather than the hard sales. My overall experience was great; I would recommend this dealership to all my friends.

firsttimebuyer2013

Dec 21, 2013

As a single woman purchasing a car solo, I was surprised at how overwhelming the process could be even today. After going to several dealerships in the area, Ganley BMW was the only one at which I felt comfortable. Howard Schneider was beyond fantastic in ensuring that the entire process went smoothly from start to finish - extremely friendly, very knowledgeable, and very patient. Erik Parkinson was also very helpful with the paperwork; I very much respected the matter-of-fact conversations rather than the hard sales. My overall experience was great; I would recommend this dealership to all my friends.

Crista M.

Dec 20, 2013

Within a half-hour of sending my inquiry about an orange X1, Ken returned my call. He emailed me descriptions and paperwork so I could finish everything before we came to the dealership to see the car in person. It was a smooth, painless process, and he couldn't have been nicer.

cookiebee

Dec 20, 2013

Within a half-hour of sending my inquiry about an orange X1, Ken returned my call. He emailed me descriptions and paperwork so I could finish everything before we came to the dealership to see the car in person. It was a smooth, painless process, and he couldn't have been nicer.

kevinbhawkins

Dec 19, 2013

My experience with Ganley BMW was exceptional. John Caruso and Fred Palmer helped me identify the right model that matched my needs and lifestyle - a gorgeous Mojave Metallic 2013 320i. All my questions about the vehicle and my options were answered and the journey from finding the right car all the way through driving it off the lot was handled with friendly, helpful professionalism every step of the way. I also have to thank Erik Parkinson for making the paperwork involved a quick and simple experience - his advance preparation along with his friendly, easy-going attitude were a real help as he walked me through the process swiftly and professionally.

JRay

Dec 16, 2013

I had the most pleasant experience I've ever had buying a car! The staff was overwhelmingly helpful and friendly! I walked away with a brand new car and by far the best deal in the county!!

Rayzog

Dec 15, 2013

I had the most pleasant experience I've ever had buying a car! The staff was overwhelmingly helpful and friendly! I walked away with a brand new car and by far the best deal in the county!!

norcpres

Dec 13, 2013

My experience with Howard Schneider was outstanding. Furthermore, the whole dealer experience went very smoothly and was quite enjoyable. Howard Schneider was very helpful and was very easy to deal with. He explained every aspect in detail and was eager to answer any questions or concerns I had. I would highly recommend Howard and the entire Ganley BMW Dealership!

2922981

Dec 11, 2013

I am very grateful to Ken Delk, showed maximum attention, given full information, a notice of change of terms, promptly prepared and conducted the transaction, explained the operation and management of the machine, handed the car in excellent condition.

bwolfram

Dec 10, 2013

I saw the Honda Accord at Cars.com and decided to go see it in person. Tom Zito greeted me quickly and offered me a test drive. After the drive we discussed pricing and financing options. After deciding to finance through my bank, Tom quickly got my trade-in evaluated, printed out a detailed sheet I could take to the bank and made the purchase of this car effortless for me. Had Tom not been as gracious and accommodating, I may not have made this purchase.

Michelle

Dec 9, 2013

My overall experience with Ganley BMW was outstanding. Brooks and Frank worked very hard to put in my new new car within 48 hours. Completing the financing paperwork is typically very painful. Erik did a great job to make it very pleasant! The entire staff was very welcoming and extremely friendly. I would like to compliment Brooks' knowledge of the vehicle. He took a lot of time to show me the entire car and was very patient with my questions.

Mamindell

Dec 9, 2013

My overall experience with Ganley BMW was outstanding. Brooks and Frank worked very hard to put in my new new car within 48 hours. Completing the financing paperwork is typically very painful. Erik did a great job to make it very pleasant! The entire staff was very welcoming and extremely friendly. I would like to compliment Brooks' knowledge of the vehicle. He took a lot of time to show me the entire car and was very patient with my questions.

paten

Dec 4, 2013

From start to finish my experience of purchasing a BMW 428xI coupe at Ganley was flawless. Howard Schneider as sales person was most professional in presenting the agency and in meeting my particular concerns. He was free with his time in arranging for the purchase, kept me informed along the way, and carefully walked me through the wide range of equipment and functions of the 428xI at the time of delivery. Both Howard's demeanor and professionalism are reflective of the quality of service provided by Ganley BMW and the care shown clients. Add to that the purchase of a fantastic car at a great price and I could not recommend Howard and Ganley more highly. Richard Lutz

robtbyrnes7

Dec 3, 2013

I found this vehicle on-line. Marc and everybody at Ganley were very helpful with all the details in purchasing this from out of state. Marc even picking me up at my hotel when I flew in to pick it up. I would recommend Ganley to anybody. They are very friendly and willing to help.

malouhos

Dec 1, 2013

I drove 4 hours to purchase my BMW. Jerry made the whole experience very simple.My car looked near perfect for a 2012 BMW! I highly recommend Jerry Mancini for your next BMW purchase!

HinckleyBMWGuy

Nov 24, 2013

Very friendly, honest appraisal of inventory. Fair to negotiate with. Clean showroom, no sales pressure, financing session was also no pressure. Would go back here first for another BMW.

Brittany

Nov 22, 2013

I started looking for a new car a few months ago. As a new customer, the staff at this dealership was more than helpful and courteous to me and my family. I made several trips to the dealer, each time taking cars for test drives, and sitting down with Dirk to go over options, models, and pricing. I would highly recommend working with him, he is knowledgeable and passionate about the brand and making sure every client is happy. I never felt like anyone was rushing me to make a decision either. Working with the team at Ganley BMW made the experience of buying a new car just that much better. And they found the perfect car for me!

dipadovab

Nov 22, 2013

I started looking for a new car a few months ago. As a new customer, the staff at this dealership was more than helpful and courteous to me and my family. I made several trips to the dealer, each time taking cars for test drives, and sitting down with Dirk to go over options, models, and pricing. I would highly recommend working with him, he is knowledgeable and passionate about the brand and making sure every client is happy. I never felt like anyone was rushing me to make a decision either. Working with the team at Ganley BMW made the experience of buying a new car just that much better. And they found the perfect car for me!

JFrantis

Nov 22, 2013

It was a pleasure working with John when we were making our decision on what we would do when our lease expired. He was very gracious, helpful, extremely professional, and very knowledgeable about the cars and our options. I am very happy with our experience and will gladly recommend the dealership and John to anyone in the market for a car. All the employees at Ganley we came into contact with were very professional.

Shaun.denman

Nov 19, 2013

Jerry Mancini was very accomodating with the information I needed to xxxxx the condition of the car via phone/email. As I was an out-of-state buyer from 3+ hours away, this was important for me in determining whether to seriously consider it for purchase and make the drive to Ganley in person. Furthermore, Jerry and the staff was very helpful on-site to accommodate my requests for further inspection of the vehicle to give me a very good comfort level with the car. Overall the staff was very friendly and it was a great experience!!

Joe

Nov 17, 2013

Working with Dirk at Ganley BMW was a great car buying experience. I left the dealership knowing exactly what I purchased and why I made the purchase with full confidence. With all of the technology in the BMW, I thought it would take awhile to familiarize with everything, but with the training and walkthrough provided by Dirk I was able to play with all the electronic toys on the drive home. I would recommend anyone looking to get into a BMW to head down and see Dirk for a great test drive of your ultimate driving machine! Thanks to Dirk and the entire team at Ganley for getting me my first BMW.

JoePerkovich

Nov 17, 2013

Working with Dirk at Ganley BMW was a great car buying experience. I left the dealership knowing exactly what I purchased and why I made the purchase with full confidence. With all of the technology in the BMW, I thought it would take awhile to familiarize with everything, but with the training and walkthrough provided by Dirk I was able to play with all the electronic toys on the drive home. I would recommend anyone looking to get into a BMW to head down and see Dirk for a great test drive of your ultimate driving machine! Thanks to Dirk and the entire team at Ganley for getting me my first BMW.

BMW favorite

Nov 13, 2013

Excellent dealership. The entire experience was very satisfying. From looking at the potential cars to the description of the features, everything was very specific and clear. They were more than fair with the price. The paperwork was ready to go and well organized and only took a few minutes to complete. The delivery process was excellent, with the operation of the car being explained in great detail and demonstrated. The car looked great for the delivery. I would return to the dealership the next time I purchase a BMW.

dralok7

Nov 13, 2013

My experience with Gainley BMW was great. Tom, along with all others were very proactive in helping me get my car at the earliest. All my questions and concerns were appropriately dealt with. I was literally walked through the entire process and I did not have to bear any hassle on any front. I highly recommend Tom, the staff at BMW and Gainley BMW to all the prospective customers of BMW. I hope they continue to keep up the great work going. Thanks.

nhirter

Nov 13, 2013

Excellent dealership. The entire experience was very satisfying. From looking at the potential cars to the description of the features, everything was very specific and clear. They were more than fair with the price. The paperwork was ready to go and well organized and only took a few minutes to complete. The delivery process was excellent, with the operation of the car being explained in great detail and demonstrated. The car looked great for the delivery. I would return to the dealership the next time I purchase a BMW.

AnnieK

Nov 11, 2013

I was referred to Howard Schneider from someone who understands the value of a great car and of great customer satisfaction, and Howard is by far the best I have ever encountered. For someone like myself who does not find enjoyment in the process of searching and evaluating new cars and offerings, Howard made the process fun, exciting and very informative. He understands the importance of keeping his clients comfortable and well informed. He is knowledgeable about every aspect of the car industry, not just for BMW but for it's competitors. Howard is the first client associate I've ever worked with who left me with a feeling of 100% assurance that I made the right decision. His associates at Ganley BMW were also of the same nature. Each time I walked in they were all very prompt to offer me assistance and respect. I foresee myself working with Howard and Ganley BMW for all of my future car needs.

stefr2

Nov 10, 2013

I had a great experience with Ganley and especially the sales rep Jerry Mancini. We worked on the deal mostly by email and phone as I found the car on the internet that I wanted. Jerry treated me like a face to face client from the very beginning. Being in Sales myself, I was extremely impressed by the professionalism represented. I would definitely and highly recommend buying at Ganley BMW. The deal we worked out on the phone was the same as when we arrived. Great job Jerry and team!!

Stelianmargan

Nov 8, 2013

Very professional and respectful, experienced and committed to his job! Jerry helped me to know my new car as much as he could, and I was very happy with his way of explanation! I'll definitely recommend him to all my friends!Steve Margan

jrlouis

Nov 7, 2013

Excellent. Ordering a new car with specific options was seamless. Very fair with MSRP discount and an acceptable trade-in offer was accomplished with a minimum of back and forth discussions.Upon delivery of the car, and due to oversight, a specific optional package was omitted. Sensing that the deal was in jeopardy, the Sales Manager offered several solutions - re-order the car (that would take up to 8 weeks); exchange the car for one on the lot (a more expensive model with options I was not interested in, not to mention summer performance tires).I finally decided to accept the car as delivered. The dealership installed the missing satellite radio and sent me a goodwill check to ease my disappointment.This was the fourth BMW that I purchased with the client advisor and was as pleased as with the previous purchases.

jetflyer

Nov 2, 2013

Our salesman Tom Vito was a true professional--Excellent! Business manager Erik Parkinson was very helpful. The whole staff went out of their way thoughout our buying experience. Would highly recommend no matter what car brand you purchase!Would recommend this dealership no matter what car you purchase.

JimSue

Nov 1, 2013

Howard was very informative and professional while also being very friendly. He answered all of our questions and helped us to find the car that was the right fit for us. Working with Erik for the paperwork was great too - he was funny and made the signing of all the documents go by fast.

joepro1956

Nov 1, 2013

I enjoyed my experience with Dirk and Frank while purchasing our new 5 Series Diesel. I am impressed with the product, and the hands on with Dirk was an experience that I have never had, even buying RV's. Dirks knowledge of BMW and his passion for the product is VERY evident. I know that we will do business again, and appreciate the quick handling of the total package. I would highly suggest that if you are in the market for a great luxury performance vehicle and want to be treated fairly and with respect, then the team at Ganley BMW is where you need to be. Thank you Dirk!

lkaltenbach

Oct 31, 2013

The Ganley BMW Group made this the best car buying experience we have ever had.Thanks to John Caruso, Sales and Robert Strecker, New Car Sales Manager, our new car purchase experience was informative, comfortableand fun!They worked hard to get us the exact car we wanted.Linda L. Kaltenbach

dka0

Oct 30, 2013

This is the third BMW from this dealership and my second one from Ken Delk. Ken assisted from designing the car to the delivery. It was suppose to be delivered late but once the car made it to his center he called to schedule a pickup.

jlanigan

Oct 29, 2013

Howard Schneider did a great job in assisting me with the purchase of my new BMW X1. He was thorough and worked with me to arrange a fair deal. He kept me well informed as to the status of locating and delivering my new vehicle. Erik Parkinson was efficient and knowledgeable with all of the paperwork details. Overall., I enjoyed my buying experience at Ganley BMW.

GeoDin

Oct 26, 2013

I was communicating with John and Robert (the new car sales manager) for several weeks about different types and levels of cars, I was trying to find a good vale car, finally I saw the car I ended up buying in their inventory. The car was a 1 year old CPO, they were happy to help even though they work in new car sales. The communication was vey prompt, Robert was always covering if john is not available at the same time John was answering the Email on his day off as well. Eric the business manager was not pushing as other would do in this point of the sale when you get pushed to buy more protection plans and other extras, he did his part explaining the benefits of everything very well with no extra pressure that buyers usually hate., I am a person that would never get anything the sales person is pushing too hard for.My overall experience was great, I would recommend this dealership to all my friends.

Kathy

Oct 23, 2013

I purchased a CPO BMW at Ganley BMW yesterday and they provided the best car buying experience I ave ever had. Jerry Mancini was an amazing advisor and I would recommend him if you are interested in purchasing a BMW at Ganley BMW. The entire experience at Ganley BMW was first class. If you are in the market for purchasing a BMW, I would recommend going to Ganley BMW to purchase your BMW!

Kneidert

Oct 23, 2013

I purchased a CPO BMW at Ganley BMW yesterday and they provided the best car buying experience I ave ever had. Jerry Mancini was an amazing advisor and I would recommend him if you are interested in purchasing a BMW at Ganley BMW. The entire experience at Ganley BMW was first class. If you are in the market for purchasing a BMW, I would recommend going to Ganley BMW to purchase your BMW!

Ryan_Mac

Oct 10, 2013

My experience at Ganley BMW was outstanding in every way. I stopped by one afternoon to look at a Certified Used BMW. It wasn't quite what I was looking for, but my Client Adviser, Jerry Mancini, took charge to find me exactly the right vehicle. Jerry contacted me when the right vehicle was available, and the ensuing buying experience was a pleasure. His knowledge of his vehicles, demeanor, and dedication to client satisfaction are outstanding. The Business Manager, Erik Parkinson, did a great job with all of the paperwork, financing, and provided great explanations of every step of the process. I highly recommend Ganley BMW, and want to extend a special Thank You to Jerry for finding me my perfect vehicle, and being a pleasure to do business with. This is a top notch operation.

Jwilli6787

Oct 10, 2013

I have done business with Ganley BMW for almost 13 years. During that time I have purchased three cars from them. They have always been honest and reliable and are great people to work with. They sell a terrific product and stand behind it. With cars so high tech today, I appreciate the time John Caruso spent with me explaining how everything on the car works.

Ryan_Mac

Oct 9, 2013

My experience at Ganley BMW was outstanding in every way. I stopped by one afternoon to look at a Certified Used BMW. It wasn't quite what I was looking for, but my Client Adviser, Jerry Mancini, took charge to find me exactly the right vehicle. Jerry contacted me when the right vehicle was available, and the ensuing buying experience was a pleasure. His knowledge of his vehicles, demeanor, and dedication to client satisfaction are outstanding. The Business Manager, Erik Parkinson, did a great job with all of the paperwork, financing, and provided great explanations of every step of the process. I highly recommend Ganley BMW, and want to extend a special Thank You to Jerry for finding me my perfect vehicle, and being a pleasure to do business with. This is a top notch operation.

Kbyrnes

Oct 4, 2013

Everyone very friendly and made me feel very comfortable throughout the sales process. This was my third lease through Ganleyauto BMW and I would recommend them highly.

highspeedhec

Sep 29, 2013

As soon as I entered the dealership Sean Roberts greeted me and developed a personal relationship with me immediately. He helped me immediately by telling me he can help me with my Harley trade in when Audi couldn't. I have to admit I was skeptical about BMW because I've always been an Audi and Mercedes Benz guy but Sean helped me open my eyes and feel confident about the BMW brand. It was exceptional service and re-assurance. Fred then helped me with the approval process and without hesitation, he called Harley Davidson and handled the tedious process of getting the bike transferred over. He went above and beyond to help me and I greatly appreciated his hard work to make the process as easy and smooth for me as possible. Right then and there I knew I would be coming back to these guys in the future. Then I went to meet Erik to sign my papers and make everything official and I was dreading this part. Erik made me and my fiance feel comfortable and was straight to the point. He didn't try to push me into anything I didn't want but I'm glad that he sold me the Wheel protection warranty. I'm a car guy and I know what these machines are and are not capable of. But he carefully explained the wheel protection policy and made me feel confident about it. He was funny and had a lot in common with me. It was a great experience, heck, I didn't want to leave. I just wanted to hang out and shoot the breeze with him. After everything was over, Sean sat in the back seat with us and went over the whole car and taught us how to use the control console and buttons around the vehicle. Sean was polite, highspeed, (military for motivated) and super super knowledgeable. Thank you Ganley BMW and staff for making this major purchase experience a pleasure.Hector Rosa and Theresa Graham

nrgregcam

Sep 29, 2013

Bob Strecker, Frank Steffen, Brooks Rorapaugh and the entire Ganley BMW team are outstanding. As professional a staff I have ever experienced at an Automobile Dealership. Vehicles are properly represented in a very nice environment. They take the time to insure you understand everything...from the operations of the various vehicle systems down to the finest details of the deal. I've now bought 4 BMW's, 3 from Bob Strecker and team. Have never been more satisfied!

traynewater

Sep 18, 2013

Ganley BMW gets the highest marks from me. I have just gotten my 3rd new BMW, and my client advisor is John Caruso. John is proactive and very responsive in taking care of my automotive needs. The process of choosing and taking delivery of a new vehicle is made very easy and each transaction has been very pleasant. The facilities are very professional and they always have a great selection of new vehicles in inventory.I highly recommend Ganley BMW and John for anyone looking for a BMW.

BMWsimplyTHEbest

Sep 18, 2013

We have been dealing with this dealership and these people for 15 years. We keep coming back because they care about our needs and bend over backwards to give us the very best advice, service, price, and continued follow thru until we come back for new cars and it starts all over again. They know what they are doing and treat us like we are family. We refer people to them without hesitation.

richetta

Sep 9, 2013

Tom was knowledgeable and very flexible. I came in expecting to look at used cars, but together we realized my best choice would be to buy new because of how many miles I drive. He took me through options that were realistic for my budget and I am super pleased with the service and with the X1. I have seldom had positive experiences with auto dealerships, so this was a pleasant change for me. I expect to buy my next vehicle from Ganley BMW.

SteveGallas

Sep 6, 2013

An overall good car buying experience. Ken and Erik were friendly, and handled my transaction in a professional manner. Frank closed the deal, and I feel he was clear and direct when he explained the details for me. I am pleased with my experience .

fenilir

Aug 30, 2013

MY STORY........I drove from Chicago to purchase a car from a dealer that I had found on line located in the Cleveland area. The salesman described the car a 10 and in perfect condition, a true creampuff. I departed the next morning around 2:00 AM, anticipating to get to that dealer around 9:00AM, around opening time. When I arrived the salesman explained to me the vehicle was parked in the back of the shop all cleaned up and ready for me to see. When I first laid eyes on the vehicle my mouth just dropped and I had the face of disappointment. The vehicle in question had damage on every exterior panel and the inside was just filthy. Needless to say I left empty handed........I departed in search of a BMW dealership near by. I came across Ganley BMW in Middleburg Height Ohio, where I met Sean Roberts, Ganley Salesman. When I explained to him my story, he was very Understanding, Patient, Honest and very determined to find me the best car at the best price within my budget. I purchased a 2008 335I X Drive with very low miles.... (A DIAMOND IN A ROUGH). This car was perfection!!!!!!!!!! Mr Roberts, I just wanted to say ***Thank you*** for your professionalism, and for selling me a perfect car at a great price. Yours Truly:Ray

lwmbam

Aug 30, 2013

My wife and I felt very welcomed from the moment we entered the Ganley BMW dealership. Sales people spent a good amount of time answering our questions and explaining the options available. All the employees we dealt with very very friendly, knowledgeable, and helpful. We have purchased many new cars and overall, this was the best car buying experience we have ever had.

DennisPerrino

Aug 29, 2013

We recently purchased a BMW 640i convertible from Dirk and Frank Steffen at Ganley. From the initial phone call with Frank Steffen, through the delivery with Dirk Steffen, ourexperience with this dealership was first class. In northeast ohio, we have been to every luxury car dealership in the area and they are the absolute best! These two are honest, sincere, and seem to truly love what they do. In fact, one Sunday we were browsing the grounds and actually got some help from individuals who were receiving a vehicle. Our advice: if you are buying a BMW in the surrounding area, Ganley BMW will not disappoint!!

maryrcushing

Aug 29, 2013

Extremely professional service. Much attention and a lot of time was put in to finding the particular car I desired. A very reasonable and respectable negotiation was made. By far the best service I have ever received from a BMW dealership!

Nancywpolk

Aug 29, 2013

Excellent experience with the salesman, general manager and above all eric when signing the deal. I would recommend this dealership and these people. We have had many years of satisfaction driving BMW s from this dealership.

swestwood

Aug 28, 2013

Excellent experience and great price. I travelled two hundred miles to work with these guys. The whole staff, not to mention Dirk Steffen, were first class in dealing with and made the buying experience very enjoyable.

Ganesh

Aug 28, 2013

While purchasing a new car is fun and exciting, it can also be overwhelming with the choices and negotiations required to get what you want. I had the pleasure of working with Frank Steffen and his team in the past. They are a professional group and make sure you as a customer, you're very well informed and make the right decision. It is their professionalism and the willingness to work with us on what we need that brought us back to Frank Steffen and Dirk Steffen. They worked with us, around our travel schedules, to make sure that we were more than satisfied with our new car. If you're in the market for a BMW, I strongly suggest you call on Frank or Dirk, or one of their team members!

sw

Aug 28, 2013

Excellent experience and great price. I travelled two hundred miles to work with these guys. The whole staff, not to mention Dirk Steffen, were first class in dealing with and made the buying experience very enjoyable.

glaxminarayan

Aug 28, 2013

While purchasing a new car is fun and exciting, it can also be overwhelming with the choices and negotiations required to get what you want. I had the pleasure of working with Frank Steffen and his team in the past. They are a professional group and make sure you as a customer, you're very well informed and make the right decision. It is their professionalism and the willingness to work with us on what we need that brought us back to Frank Steffen and Dirk Steffen. They worked with us, around our travel schedules, to make sure that we were more than satisfied with our new car. If you're in the market for a BMW, I strongly suggest you call on Frank or Dirk, or one of their team members!

stevelg

Aug 27, 2013

I was very pleased with the experience I had working with John Caruso - we were actually able to get most of the deal worked out over the phone. He used no gimmicks, only full accurate explanations for what I wanted to know. John promised me a fair deal for my trade in without being able to quote a final price over the phone - and he delivered. It was well worth my drive away from my local market, and I will be back in the future.

Divide40

Aug 22, 2013

My experience with Ganley BMW was great. All of the employees were very polite. If I was to buy another car from the experience it would be a BMW and from Ganley BMW.

Adrion

Aug 20, 2013

I was interested in a used BMW Z4 with low miles as a weekend car. After searching autotrader.com, I found Ganley BMW had as competitive a price as any dealership within 200 miles (my limit for search) and just so happened to be within 25 miles of my location. Sean and Fred were easy to deal with and I would recommend them.

qiaoqiao210

Aug 19, 2013

The best dealership I have ever worked with.The three employees I worked with are very nice people.I will come back for another vehicle in a few years and will recommend this dealership to all of my friends.

lengibel

Aug 17, 2013

Howard Schneider, Client Advisor-Saleman, was great to work with. Very low pressure, answered all my questions, and got me a great price. Highly recommend using Howard.

delaneybe

Aug 15, 2013

Sean Roberts was extremely knowledgeable and very nice to work with. From the minute he introduced himself I was very comfortable and not at all pressured to buy a car. He was there to introduce us to BMW its quality and amazing technology. This was my first BMW purchase and the experience was stellar. I am very proud of my purchase and have become a new BMW believer.

richiebachala

Aug 10, 2013

The salesrep Tom Zito was very helpful, friendly and clear, answered all my questions. Extremely professional.Will recommend and will consider going back for the next car purchase, if am still living in Cleveland.

smithlawyer

Aug 9, 2013

Jerry was kind, knowledgable, and a consummate professional. He is exactly the sort of person that BMW should have to represent the brand. Erik too was a pleasure to work with in explaining and completing our paperwork.

Cblakeeddy

Aug 9, 2013

Was extremely pleased with Jerry's excellent customer service skills. Everyone I dealt with through the process was extremely professional and friendly. I wasn't originally even planning to purchase a car anytime soon but had been looking for a couple other family members when I stumbled on a dream car. With everyone's assistance I was able to drive away that day with my used subaru.

Henkel

Aug 7, 2013

I had a very good experice with BMW Ganley. I just moved from Germany to the United States and I was looking for a car. When I found a BMW X3 at Ganley, they didnt only sold me the car. They helped me throw the whole title and paperwork process. I really appreciate the support of the Ganley Team. Especialy Tom Zito and Frank Steffen. BMW Ganley is an outstanding Dealer.

tammyrussell

Aug 6, 2013

This dealership worked with me for all my needs. Tom Vito went above and beyond to make sure I got the car I wanted and the right price. I highly recommend this dealership to everyone. I am very happy with my car and the price and especially the expert service I got from Tom Vito.

akcable

Aug 5, 2013

Tom Zito was very professional and did a great job helping me pick out my BMW. He was great throught the entire process including shipping my car to me.

cdobrow

Jul 30, 2013

Very fast and efficient dealership willing to work with any situation. John was also very responsive and would email or call me back as soon as possible. Also appreciated being able to do most of the dealing over the phone, which saved me the drive. Would highly recommend.

s14mohr

Jul 30, 2013

We had purchased a 2005 BMW from John Caruso and when it came time to replace the vehicle we came back. The experience this time was as good or better than last time. We were also influenced by having excellent service from the Service Department - specifically Mike Lepre - that made us not only come back to BMW, but to Ganley BMW. First of all, I would recommend BMW to anyone as THE car to buy. Secondly, I would recommend anyone work with John Caruso for sales and Mike Lepre for service. Erik Parkinson handled the financial portion of our purchase and was also great. He did not push any "add ons" but made honest recommendations on what he felt was of value and what was not of value. The end-to-end experience at Ganley BMW, based on the current purchase and past purchase, was head and shoulders above any car buying/owning experience that we have had in the past.

Brittany

Jul 28, 2013

Excellent experience. Tremendous staff. Will be back again. Love our car and appreciate the help.

bjuchno

Jul 28, 2013

Excellent experience. Very helpful. Stayed late to get our trade in valued and to close the deal. We love our car and will be back for our next.

bgibson1

Jul 23, 2013

I was absolutely pleased with the service from Brent McKenzie, Fred Palmer and Jerry ManciniThey all worked as true professionals, they were very welcoming to all questions and concerns, definitely made the process of buying a car better.I bought an Audi, which might not be a BMW but they treated me as any other customer that walks through the doors.Thank you very much for the help guys!

heidimcorrigan

Jul 22, 2013

Extremely friendly and helpful in every single aspect. Great auto demo during test drive, wonderful follow up!! The staff I dealt with was amazing. Will definitely give Howard and Erik continued business and referrals .

cthie

Jul 19, 2013

Howard was fantastic to work with. He was honest, transparent, knowledgeable and friendly. The buying experience at Ganley was straight forward and easy. I would highly recommend working with Howard and Ganley.

sxr61

Jul 18, 2013

Bottom line, we got the car we wanted at the price we had in mind. Key aspects:1. John is very responsive by email or phone; we did not always experience it this way at other dealerships! 2. Robert helped finalize the deal with John and made sure the car was prepped appropriately.3. Erik is direct and easy to work with

duanej

Jul 15, 2013

Everyone I dealt with knew exactly what they were doing and got the job done professionally. My deal started with an email to John Caruso which was promptly replied to and set forth a detailed quote for both the lease of a new BMW 5 series and the early end to my existing lease. There was no BS and no drama ; just a comprehensive proposal covering every detail of both transactions that was better than I expected based on the extensive online research I had done..I got to the dealership at 11:30 am, talked with John, looked at two cars,reached an agreement, had the paperwork completed, the car detailed and was on my way home by mid afternoon. All was expedited to save me 160 mile round trip to return to pick up the car. There was no negative to this experience

debecae

Jul 9, 2013

WE COULD NOT HAVE BEEN TREATED BETTER, EVERYONE WENT OUT OF THEIR WAY, EVEN THE MANGER CAME OVER TO US,SHOOK OUR HAND AND INTRODUCE HIMSELF. UNLIKE THE DEALERSHIP WE WENT IN COLUMBUS, VERY RUDE, WOULDN'T EVEN DEAL WITH US ON A TRADE AND THEN WHEN THEY DID THEY INSULTED US THE TRADE VALUE. I WOULD GIVE THEM BETTER THEN A GREAT SCORE EXCELLENT IS THE WORD. THE WHOLE DEALERSHIP AT BMW DID A WONDERFUL JOB.......D.SIMPSON NEWARK,OH

Crprebel

Jul 2, 2013

The guys at Ganley BMW were fantastic. Dirk and Frank really took care of us. There was no pressure from the moment we walked in until we we pulled off the lot with a new BMW. They were very thorough in showing us everything BMW has to offer, let us test drive a multitude of cars, and never once brought up price until we were ready to talk. They have definitely sold us on the BMW brand. Thanks guys!

X3ownerOhio

Jun 30, 2013

I just picked up my new X3 today. The overall experience was great. I visited the dealership earlier in the month and worked with John Caruso. I also met Frank and Bob. What stands out at this dealership is how friendly everyone is. The staff here are just very warm and shared my excitement about getting my first BMW. I shared the specifications for the vehicle I wanted and the offer I wanted to make. The offer was accepted. I know that I got a fantastic vehicle at a great price and the experience was hassle free. The vehicle was delivered today. They are not normally open on Sundays but BMW had a special promotional event this weekend and Ganley BMW opened on Sunday to allow customers to get their vehicles. John spent a lot of time reviewing the features of the vehicle with me. There really are a lot of features with BMW's computer system and it was a huge help to have John demonstrate the options and help me to get things set up. I am thrilled with my X3!

artistsrightslaw

Jun 28, 2013

I can't say enough about the service and customer focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them.

Jbaron05

Jun 27, 2013

From the moment we arrived at the dealership we had a excellent buying experience. Our rep, Dirk Steffen, was 100% honest and fair and made my mom and I very comfortable. Buying a car typically has a negative connotation due to aggressive salesmen, but this was not the case here. Dirk was kind and did everything he could to make this experience perfect. John BaronCustomer for life

GAStrongsville

Jun 25, 2013

I recently made my 5th purchase from Ganley BMW. I have given them the highest possible score for the following reasons:1. They pay attention to the details of each interaction for sales or service;2. They make me feel that my business is valuable to them;3. They are very accomodating when it comes to unexpected service needs or appointments and my vehicle is always ready when promissed;4. Everyone there is very friendly and easy to work with.5. The BMW product is amazing. Every vehicle in the lineup is purpose built and accelsI readily recommend this dealership to anyone.

SusanneTomaschek

Jun 25, 2013

Another great experience at Ganley BMW! This is our third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. He and the entire staff at Ganley BMW are truly professionals and conduct an excellent business.

kpojman1

Jun 18, 2013

Dirk Steffen was an amazing Client Advisor. From the first time we walked in the door, he did nothing but try to exceed our needs. He was extremely attentive and helpful with all of our questions. His follow through was stellar. If you are looking for a great car buying experience, make sure you go and see him. This is Customer Service like you have never been given anywhere else. I would recommend him over and over due to how comfortable he makes you feel and for not being pushy. He always made himself available to help us with anything we needed.

jmb5425

Jun 17, 2013

I was extremely pleased with the patience and comfortableness of the whole process of purchasing my new BMW. All of the employees I worked with from the client advisor, service tech, business manager and dealership manager were professional and thorough. I would not hesitate to recommend this dealership to all looking for a quality automobile.

Scott6865

Jun 17, 2013

Very honest and easy to work with, no surprises. I highly recommend this dealership and will work with them in the future. No issues along the way.

cocoymaya

Jun 16, 2013

The experience I had with this dealership was excellent from the minute I walked in all the way to leaving the parking lot. I had been to other dealerships before coming into Ganley BMW and the quality of service is super. Mr. Brooks Rorapaugh was our client advisor and my family and I were very comfortable negotiating with him. All the employee at this dealership were very respectful and professional. I got an excellent deal when leasing my new BMW. I strongly recommend this dealership, the experience is unforgettable.

Fdnelson

Jun 14, 2013

This is the 3rd BMW I have purchased from Ganley in Middleburg Hgts. I have purchased each from John Caruso. I have enjoyed each experience because of Johns no nonsense approach. He has always been a pleasure to deal with considering car buying is not one of my favorite things to do. I hope to have more car buying experiences with John in the future. I also would like to add that everyone at the Ganley dealership has always been courteous and anxious to answer any questions I may have had. One final thought , I would also like to thank your finance manager Eric for explaining every document and walking us through the purchase agreements. Ganley has a very fine team at the dealership and I will definitely be back for my next car.

Becrabtree

Jun 10, 2013

Great customer service! Tom Zito made purchasing a car out of state a simple process. From my initial call inquiring about the car, to delivery to my house across the country, took under 1 week. I would highly reccomend Ganley BMW.

egoodwin23

Jun 5, 2013

I recently purchased a 535i from Ganley BMW in Middlleburg Heights Ohio. It was a very pleasant experience and I am thoroughly enjoying my new car which i picked up 4 days ago!My salesman was helpful and clearly knows the product, His name is John Caruso. He was able to locate a car outside of the state which was outfitted with all of the options which were important to me and had it here in Ohio within 5 days. The finance manager who ultimately processed my paperwork was extremely helpful and went above and beyond to help me accomplish my financing needs. He had a great sense of humor and made buying the car fun experience!

RobRuckus

Jun 5, 2013

My wife and I were out and about and decided to check out a few used car lots in the area. The plan was to drive down Pearl road, and stop at the used car lots down to Brunswick. Ganley BMW was the second stop on our path. We got out of the car and were greeted quickly by Jerry Mancini, who was very polite and friendly. I am a tattooist, my wife a piercer, and we are heavily tattooed t-shirt and jeans kinda' people. What struck me at first was that Jerry didn't seem to judge our appearance like at other high end dealerships we've stopped at in the past. In fact, I've received sneers as I've walked through another local BMW dealership to the parts department to pick up parts for my other semi-classic E36 Bimmer. We explained to Jerry that we were looking strictly for something with a manual transmission, at a certain price range, under 100,000 miles. Jerry said that there wasn't really anything in stock that met our requirements. Then he remembered seeing a car on the lot the day before that may be what we're looking for. He walked us over to it, and my heart started beating a little faster. A 1997 328is; a beautiful black coupe that could perfectly fit the bill. The car still had the previous owners plates on it, and didn't look like it was for sale, but Jerry assured us that it had been traded in, and was most likely available. He immediately went inside to get information about the vehicle, and the keys. When he came back and started the car revealing the mileage we were very very interested. He told us the asking price and offered us a test drive, and I knew I had to have it when I slid into the drivers seat and didn't even have to adjust the seat or mirrors. It's like it was meant to be, sitting on the lot, not yet in inventory, waiting for me to come and pick her up. Off we went on the test drive, Jerry guided us around, all the while chatting with us like an old friend, rather than telling us why we should buy today. Throughout the buying experience we talked about the trips to Budapest that we had in common, gardening, family, dogs, wine and cooking. He even shared his family Alfredo recipe. He went above and beyond to get us the car that we wanted, all the while without any pressure, with a positive and reassuring attitude. He made us feel like family. Then it was time to start signing papers. Jerry introduced us to the finance guy, Erik. We sat down with him, and chatted for a bit while he printed forms, etc. He was sincerely interested in our field of work, and we hit it off right away. He made signing fun and informative, instead of just a bunch of legal terms and signing lines. Erik got us financed through BMW's finance program with more than reasonable terms and zero down, even though we were ready to make a down payment. He thoroughly explained to us what each form was for, and why we were signing them. He delivered in a conversational manner, joking back and forth, that really put us at ease. He even knew some things about our cultural background. Meanwhile, in the parking lot, Jerry noticed that my wife's Mini Cooper was losing air in the rear tire. He came into Erik's office to tell us. He asked for our keys so he could have the tire filled up. The service department found that we had a screw in my wife's tire, and even though the garage was about to close for the day, they made time to fix it. Erik even covered the repair cost for us. The entire time we were at the dealership we felt comfortable and welcomed. I never could have imagined that a used car buying trip could turn into such a wonderful experience. We would definitely recommend Ganley BMW to our friends and family. Sales, financing, and service. We even made some friends. The 328is is a great machine. Thanks so much to Jerry and Erik for taking the stress out of car buying. It was an experience my wife and I won't soon forget.

Mdepolo

Jun 4, 2013

After going to different dealers in several states to find a quality Z3 that I could have for a long time, I was lucky to come across Jerry Mancini at Ganley BMW! I thought I had found the right car several times, just to be disappointed when I arrived to test drive something that was not as advertised at these dealers. When I spoke with Jerry, he was upfront and honest about everything. This included the vehicles condition, background on the previous owner and how they treated the car, as well as justifying the asking price. I was never pressured in any way. Also, since I was traveling several hours from out of state, Jerry gave me a way to reserve the car several days until I could see and drive the car. Even the finance side was unique, because I was never told I needed something that may not be necessary. It was up to me, and the process was quick and painless. Jerry even hooked me up with his special Fettuccini Alfredo recipe! I would definitely recommend both Jerry Mancini and Ganley BMW to my friends and family, and anyone in or out of state looking for a high quality BMW. If it isn't a quality car, you won't find it on their lot!!

geoma

Jun 2, 2013

I purchased a 335i X-Drive Sport Line and am very satisified with it. I also purchased the M Performance engine upgrade. This is a must have for those who wish to increase the "fun factor" of the driving experience. Brooks Rorapaugh was a true professional in every sense of the word. He patiently took the time to explain all aspects of the car and quickly answered all of my many phone calls and emails. The support staff around Brooks was first class as well. But in the end, my decision to purchase from this dealership was based on two things. First, the confidence that this dealership would take care of all my post purchase needs and second, they flat out beat the pants off the competition in price. What could be better than that. A quick statement about another standout employee at this dealership. My visit with Erik Parkinson (Business Manager) made the final step of the purchase in a word "fun". It is rare to equate fun with the actual purchase paperwork process but Eric did just that. Eric really made the process seem painless an explained all the paperwork in an easy to understand way that left me completely confident that everything was correct and in order. So if your in the market for a new Beamer I encourage you to visit Brooks and the staff at Ganley. You will not be sorry you made the trip.

kov1959

May 31, 2013

Very Positive experience. Brooks was extremely courteous, knowledgeable and extremely helpful. He pointed out all the features and benifits then worked with me to understand the entire process. All of my encounters with the Ganley BMW team was nothing but Positive. I will purchace my next car at Ganley BMW also

ryantroj85

May 31, 2013

The sales experience with Ganley BMW was extremely pleasant. The entire staff was welcoming and helpful. In particular, Brooks Rorapaugh, was exceptional. He was the most knowledgeable and thorough salesman with whom I have worked in the car buying process.

kpetras1

May 28, 2013

Visited 4 BMW dealerships in Cleveland looking for a 2013 650GC. Least amount of hassle and most honest. No gamesmanship. They obviously wanted to make money on the car but were wiling to compromise.

athena g

May 27, 2013

I would highly advise anyone looking for a BMW, new or used, to go to Ganley BMW. Kind, courteous, and knowledgeable, they offer great deals and excellent service!

turcic

May 26, 2013

This my first at this dealership and my experience was excellent. From the first hello can I get you a coffee to the final handshake . Jerry was knowledgable and friendly and made the whole experience great. They gave me a good trade in allowance on my BMW and a fair price on the beautiful car I purchased. If asked would I go to this deanship again the answer would be yes.

AnnMike22

May 25, 2013

We love our new BMW. This is our third car purchased from Ganley of Middleburg Heights and we keep coming back because of John Caruso and the entire staff. It is always a pleasure doing business here. We are always treated well and they make all aspects of purchasing and servicing a easy.

Larry333

May 23, 2013

Last week I had the best experience in decades of buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful nature getting me into the vehicle I wanted was extraordinary. Ken's time to introduce me to the BMW brand, his level of knowledge and interpersonal skills were exceptional. The experience from Ken and Robert was a stark contrast to the treatment I received from another Cleveland area BMW dealership which turned me off to the BMW brand 2 years ago. I greatly appreciate the work of Ken Ganley, Ganley BMW, Ken Delk and Robert Strecker for making the dreaded experience of acquiring a vehicle a pleasure. With the addition of the new BMW from Ganley BMW we now have 3 vehicles from Ganley dealerships and I could not be happier with their consistent level of professionalism and customer service.

mcance

May 21, 2013

The most professional and warm engagement I have ever experienced in the purchase of an automoble.Dirk was sensitive to my timeframe and schedule and friendly and attentive in focusing on my needs and expectations.A true pleasure to do business with him and his brother Frank.

Wjl4

May 21, 2013

Sean excelled in locating a car that I love, with all of the options that I preferred and at a great price. He was extremely professional and friendly to work with and it is clear he is passionate about his job and strives to provide the highest quality of service. I would feel very comfortable recommending Sean and Ganley to anyone interested in a BMW.

BryanThomas

May 17, 2013

The dealer was very friendly and the experience was very smooth. Ken was in constant contact with me through the whole order process. And they worked to make the paperwork signing very efficient. I plan on dealing with them again on my next purchase

lisamwhite

May 16, 2013

The gentlemen we worked with appreciated the "time crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at a BMW dealership. Thank you!

mlaboy40

May 7, 2013

I visited BMW Ganley and dealt directly with Ken Delk. I purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people you rarely get, so he left a lasting impression on me. I was able to purchase another car from him and I am very happy with it. Ken, you have a life long customer! Thank you for everything.....Jose Laboy.

jds242

May 5, 2013

Extremely professional, and highly informative, all of the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, rewarded loyalty, and were extremely efficient. I would recommend this dealership to anyone I know.

cuyahoga14

Apr 30, 2013

My experience with Ganley BMW was efficent. My salesamn John Carusoe was extremely delightful. The customer service I experience is worth sharing with colleagues and family. I have been a returning customer with John Carusoe for the last 7 years along with my sister. The General Manager is very in touch with the operations and the customers. He is present during the transactions which proves the interaction of customer service is a primary value of their mission. John Caruscoe displays both trust and integrity which is needed when you are dealing with the public. I am a very satisfied customer who will return to this dealership for all of my automobile needs. I will continue to send John cleints as I have in the past.

mjlatessa

Apr 30, 2013

Very friendly staff to deal with leasing a new BMW. One of the easiest dealerships I have dealt with. Very informative about the whole process and felt very comfortable. Would definitely deal with Ganley BMW again in the future.

mlatessa

Apr 30, 2013

Dirk did a great job working with me through e-mail correspondence before I had a chance to visit the store. Once I arrived he streamlined the buying process very nicely. Excellent dealership.

Mseeley

Apr 30, 2013

Dirk provided exceptional customer service to my husband and I. He was very professional and really wanted to make sure we fully understood all the features our new car had to offer. He even demonstrated the driving capabilities of the car. This was very cool because I would have never been brave enough or felt comfortable testing the car out like this if I was test driving it myself. It was great to have this thorough demo before actually purchasing the car. No other car salesperson I have worked with has ever provided this type of hands on instruction or service. He even stayed late to accommodate our work schedules Overall this was the best experience I ever had when shopping for a car. Truly an exceptional experience and I would recommend Dirk as a salesperson and this BMW dealership to anyone looking for a car.

HARVS

Apr 29, 2013

Dirk did an excellent job of giving the full details of the vehicle including comparing and contrasting with the competition without bashing the competition, but rather, highlighting the value differentiators of the BMW. He gave probably the best test drive and explanation of the vehicle at delivery for any car that I have purchased. Dirk was very responsive and did an outstanding job of managing the entire process. Would recommend him and Ganley to all my friends.

BMW owner

Apr 26, 2013

Too expensive compared to others. Long waiting time. The employees don't ask for assistance right away. For the long amount of waiting time only junk food vending machines are offered to customers as opposed to competitors. My coolant levels weren't checked during my repairs so I had to go there twice.

bgarba

Apr 22, 2013

Tom and Fred were very accommodating and gave a fair true market price. I would definitely reccommend this dealership to anyone looking for a CPO BMW.

SZappola

Apr 18, 2013

The total experience was fantastic, starting with the test drive to signing the papers and picking up the car. Everyone was very friendly and professional. I will definitely come back to purchase another car from this dealership!

Geauga51

Apr 10, 2013

The staff at Ganley BMW go out of their way to understand your needs and try to fit them into a good deal. Frank Steffen and John Caruso were there to answer every question, look at every alternative and never made me feel pressured in any way. Their service continued after the sale was completed. Would unquestionably recommend this dealership to anyone.

aspenone

Apr 8, 2013

This is my third BMW the car speaks for itself but the staff at Ganley BMW is the best. i originally had gone to 2 other BMW dealerships before i purchased my 1st car and as soon as i walked into Ganley i knew this was the place i wanted to purchase my car everyone goes out of their way to be kind and considerate. Ken Delk has been my salesperson for my 3 cars and he is very knowledgeable and makes the whole experience a simple task. i met Robert Strecker for the first time and he also went out of his way to make my deal simple, and quick! i will always buy a BMW and will always go to Ganley to lease my vehicle in the future.

dgaugh

Apr 7, 2013

This is the third BMW I have leased/purchasded from John Caruso. The details he provides in both the pre-sale explaination of options, which effectively helped me decide my best purchase option, and the post closing car instructions were all excellent. I drove away completely satisfied (again).

Lu83

Mar 29, 2013

We had a blast throughout the whole prosess of buying a car. The personell is very freindly, personable and knowledgable. I have got exactly what I wanted and am liking it more and more. Great team!

tbediako

Mar 29, 2013

The Ganley BMW Team was exceptional;. Our Client Advisor, John Caruso styaed the course, understood how important it was to us to make the best decision we could, and came through in the end with a great new vehicle at a price that was right for us. This is our second BMW purchase in 16 months. We will be back!

cmstenger12

Mar 28, 2013

My salesmen was helpful, patient, and friendly. Made the experience very easy for me. I also feel the explanation of the vehicle was easy and the dealership accomodated my schedule. Will recommend.

dwerner

Mar 27, 2013

Wanted to make the deal as quickly and painlessly as possible, and this was accomplished. everything was handled in a most seamless manner and car is just as promised.

Derosahawk

Mar 26, 2013

Ken was great in the process. Everything was done in a timely fashion and the car and all of the options were properly shown. It was a solid experience.

Mkrau47

Mar 26, 2013

Frank Steffen send me an email to remind me of my end of my lease. He was a good listener and answered all my pertinent questions,thoroughly explained all my options. Dirk also took his time explaining and answering all my inquiries. I had to pick my car a day earlier and was very accommodating which save me from taking off from work. Eric who did all the paper work, was cordial, friendly inspite that he had a very busy day and working late . I appreciate the type of service these 3 gentlemen for there patience with me I will be back in 3 yrs and I hope these 3 gentlemen are still employed by Ganley.

raymondrichard

Mar 26, 2013

I have purchased 5 BMW's from Ganley BMW. I have seen new employees who seem committed and enthusiastic to customer care. I see a noticeable improvement in service compared to 2007. The reputation of the dealership of bmw middleburg heights is going up over the 2 years which coincides with some management changes I suspect. I have dealt with many of the new car sales team and I am impressed how helpfulwhen the primary sales person was not available. Roland was a great addition to service. When Ken is not available I feel comfortable withthe other team members and Robert Strecker GM is always available to address any concerns. I am looking forward to taking my bmw's to the new ganley bmw when they relocate.

WayneMohler

Mar 26, 2013

Ken did a good job as always, just hope he can find my wife a car soon......We were able to turn my X5 in early which really was nice..

plang67

Mar 25, 2013

I have leased cars from John Caruso and Ganley BMW for over 10 years, and each time my experience exceeds the last. John e-mailed me about customer loyalty and other incentives I was eligible for, and I ended up reducing the least payment on my 2013 535i by nearly $100/month. I wuold highly recommend Ganley BMW and John Caruso.

mrsplipford

Mar 20, 2013

Jerry Mancini was recommended to us. We called for an appointment, he quickly returned our call. When we arrived at the dealership, he welcomed us graciously, as well as other employees. Our experience was unbelievably pleasant and successful as I was able to purchase my first BMW (Certified Pre-Owned), a dream I have had for many years. Every employee from beginning to the end, choosing a car, the test drive, the application process, the financing process, and delivery was exceptional. We even encountered an issue with the car after getting it home and Mr. Mancini helped me expeditiously resolve the issue through the Service Dept. and having my car delivered back to me in a timely manner. Mr. Mancini has called me several times to follow up with me and to be sure everything is going well with my car, he has been more than gracious with his time and expertise. As well, Bill Kenney, Parts & Service Director, called me to follow up re my service experience and also offered his cell for me to contact him any time. Our overall experience at Ganley BMW was and continues to be exceptional. I wish Mr. Mancini much continued success.

lzarvis

Mar 15, 2013