Used Cars for Sale at BMW Portland in Portland, OR

Clarity

Nov 13, 2016

James Pierce took care of us with our purchase of a pre-owned Volvo. He was professional, friendly, and very knowledgeable. His service is top notch and I highly recommend him. How often does one feel that way about their car buying experience?

maricar

Nov 13, 2016

After we bought our X-5 we made an appointment with the BMW Genius. A week later my husband and I came in and spent 2 hours learning about our new car. After driving the X-5 for week I had lots of questions for Jamie. Jamie was outstanding and we learned about so many new features that the X-5 has to offer. Jamie showed me how to use the touch screen and I LOVE that feature.

TJ

Nov 12, 2016

Many thanks to Eric Devier for his excellent customer service. He went above and beyond in coming to my home and pairing the car with the garage door opener, and quickly and expertly answering all of my questions. Much appreciated!

Return Customers!

Nov 9, 2016

Eric Devier was just wonderful. He came to our home, answered all of my questions, and showed me how to set up certain features. He encouraged me to call him with additional questions I might have, and, when I emailed him about pairing our garage door opener, he promptly emailed me step by step instructions that worked beautifully. He was friendly, knowledgeable, and very professional. I happily give him a five star rating!

nice & easy rgd

Nov 8, 2016

THERE WERE SO MANY THINGS TO REMEMBER WHEN I BOUGHT MY CAR. I THOUGHT OH MY GOD WHAT I AM I GOING TO DO. THEN I WAS CONTACTED BY A VERY NICE YOUNG MAN AND HAD A TIME SET UP WHERE HE WOULD COME TO MY HOME AND FURTHER EXPLAIN THE WORKING OF MY 320I. THAT PERSONS NAME IS ERIC. WHO DOES THAT? I HAVE NEVER HEARD OF ANY ONE FROM ANY DEALER, GOING TO A PERSONS HOME TO EXPLAIN HIS CAR TO HIM. I CAN NOT SAY ENOUGTH .GREAT THINGS ABOUT ERIC, WHAT A WEALTH OF KNOWLEDGE HE HAS. HIS PRESENTATION WAS DONE AT A LEVAL THAT I FOUND TO BE VERY HELPFUL AND INFORMATIVE. BMW IS VERY LUCKY TO HAVE AN EMPLOYEE LIKE ERIC. I GUESS TO SUM IT UP, THANKS ERIC-- YOU DID A GREAT JOB.

Jennifer

Nov 6, 2016

Sometimes people make snap judgements about me, but I appreciate how I am treated at BMW portland.

Bmw15

Nov 5, 2016

Loved working with James, who was responsive and great to deal with. Easy process for an out of town buyer. Highly recommended to local and out of town buyers.

GL

Nov 5, 2016

I was looking for a CPO diesel wagon, and found the perfect blue car (nearly - I wanted black) at BMW Portland. Greg Z was knowledgeable and accommodating, and even picked me up from the train station when I came down from Seattle. I'd give him 10/10 any day. Thank you!

Debbie

Nov 4, 2016

Came in to see the new bmws convertibles. GREG WAS ABLE TO FIND THE PERFECT CAR.. Color is perfect and it is so much fun to drive.

Redruby

Nov 4, 2016

I have never had a new car in my entire life(almost 44). The vehicles I have had in my past, I had to always put my daughter's needs first(wheelchair, oxygen,special needs) and I would not change anything about that.She was the light of my soul, but now she has gone to heaven and gained her wings. So when the time came for me to purchase a newer vehicle I immediately thought of safety, accessibility, storage, but then I remembered Ashton is now in heaven. So then mid life crisis set in lol... I had a beemer in Germany but it was a piece of poo I got for 500 bucks off the lemon lot, but I loved it. So I marched myself into the dealership and bought a new bright red beemer..... Kourosh was wonderful to work with, he didnt even mind me driving circles in the parking lot. I have to say I am very pleased with 'Ruby", new car, new chapter new journey... Thanks to the great staff.

Tammy D Derrick

Nov 4, 2016

We had a great experience at this dealership. Bought a pre-owned 2016 BMW 328i. Our client advisor Luke Trelease, was very personable and professional. He did not presuure us or show us vehicles we were not interested in.

Vince Micallef

Nov 3, 2016

Had a great buying experience at BMW of Portland on a 2013 CPO 535i. Great service, courteous, professional. Davie Sprigg did a terrific job.

SRL

Nov 3, 2016

Made me a great deal that i was not expecting And was able to get into a new 328 wirh more features at a reduced monthly payment

SHKJ77

Nov 1, 2016

This was my first time purchasing a car from a dealership. I was a nervous wreck, and Jared provided excellent customer service with zero pressure. He was kind and patient while working out the details of the transaction. Jared was generous with his time, and considerate of mine, as I had traveled from Northern California. I would gladly recommend Jared and BMW of Portland.

RAYMOND G DE LANO

Oct 28, 2016

what can I say but great, I have bought a number of cars over 65 years of driving, and this experience has been the very best of all of them. I can not thank you enough. my sales person jON Walker jr. was top of the line. he knew his product in and out and was very kind to my wife and I.the only concern was the length of time it took to complete the paper work. by the time we were getting the paper work completed, my wife and I were very tired and it was hard to completely understand what was being explained to us. but that being said great job!!

Brian Porter

Oct 21, 2016

I was treated with respect and appreciation. No pressure. This was the most comfortable experience I have ever had in dealership. I would recommend BMW Portland to my friends.

Michael F.

Oct 20, 2016

Great facility and everyone was super friendly. Recommended.

hapycustomer91

Oct 19, 2016

Eric, Davie and everyone at BMW Portland were consummate professionals. I could not have asked for a better car buying experience. I will gladly recommend them to all of my friends and family.

maricar

Oct 19, 2016

We had a great experience. We are repeat customers, this is our 12 year purchasing a BMW. Would recommend Davie to our family and friends.

Barb in Oregon

Oct 6, 2016

Your program of having a BMW Genius is genius!!!!I can't say enough about Eric Devier. He was able to connect me to my new car that a printed manual or the on line manual could not. In a time when everything is so impersonal he was charming and showed a great knowledge of the little things that make the new car experience fun again. Thank you. BMW of Portland is lucky to have him as a 5 star employee.

Jenn

Oct 5, 2016

I'm only giving a 4 star rating because Luke in sales was awesome. He listened to my needs and made sure I was heard when buying my new certified pre-owned BMW. On the contrary, the car was sold to me with a broken tail light. I called the next morning when I noticed and brought it in for service. BMW fixed my light and then told me about a computer recall on my car. My car has been in the shop since I purchased it and I've only had it in my possession for 12 hours after purchase. The car isn't computing correctly with the recalled part so it continues to stay in the shop. It's annoying I bought a new car and only had it for 12 hours before it was taken into service. I think these things need to be looked at before you sell people vehicles. Also, it would of been nice to of been compensated or at least get a nicer rental for the inconvience. But nothing has been done. I'm annoyed but what do you do?

Jeff

Oct 4, 2016

If you are looking for a new or used BMW, then ask for Greg Z. at BMW.Great guy-he will go the extra mile to help make the process easy and pleasant. I was very impressed with how hard he works to provide superb customer service. he even went to DMV to obtain my license plates ahead of schedule.

Vicky

Oct 2, 2016

I am a repeat customer because of there Excellent customer service!

Jeremy

Oct 1, 2016

Everything about the experience was easy. Service was excellent. Salesman was terrific. Would definitely go back.

Cargirl

Oct 1, 2016

I really don't like car buying. This experience was the best yet. No hassling, the salesman was very experienced and knowledgeable. I would recommend this dealership and salesman and sales manager to my friends.

Bink

Sep 29, 2016

Our experience at PDX BMW was classy and calm. The entire staff was exceptionally professional and very friendly. We never felt pressured, overwhelmed or uncomfortable. Our man, Dave K. was the bomb! We will recommend your store to our friends any opportunity we can! Thanks again!

Bharath S Kanagal

Sep 28, 2016

If I were to summarize the whole experience in one word, I'd say EXCELLENT. Jamie Kleser was the BMW Genius who walked us through the tech features of the vehicle. He patiently explained all features, help set up several of them, clarified all our doubts and didn't finish the appointment till I was fully satisfied. In addition, he asked me to contact him whenever I had any questions. Very satisfied with the service received and I'd give two thumbs-up to Jamie.

Eric review

Sep 27, 2016

Eric went over many features in our new 528ix and was very helpful. He even drove to our home.I would recommend anyone to work with Eric, your genius.

PRITAM BANERJEE

Sep 22, 2016

Eric was really helpful in explaining me all the doubts I had. He listened to all my doubts very patiently and explained each of the functionalities of the car in details. I came to know a lot of new things about my car, which I did not know before. Getting an appointment with him, was really worth it.

Robbe Hardnette

Sep 22, 2016

The experience was nothing short of perfect, I was treated with respect and Dave was extremely positive and provided a delightful smooth sale. I would more than recommend to all of my friends and prospective BMW buyer

Rob Wehrley

Sep 19, 2016

We enjoyed working with Dave Krafsig in Sales, and Morgan, in Finance.We like our 550 X-Drive very much.Thanks:Rob Wehrley

Art

Sep 19, 2016

Wally had sold us a bmw a few years ago and I found him on the web. Glad I did. Exceptional service and great follow up

LeeA

Sep 16, 2016

The overview of the features of the X3 given by Eric Devier was very helpful. My wife & I both learned new ways of inter-acting with the on-board features & systems of our new BMW.

Tim

Sep 16, 2016

Quick and no hassle. We came from out of town and Davie was able to get us in and out fast which we really appreciated. He Evan helped me get our car seats switched over so we could take our kids along for the test drive. Purchasing a vehicle has always been a big decision for us and we feel that your staff was very friendy and accomendating to our needs.

Mark Rincon

Sep 14, 2016

Greg Zuccarello was super with communication and commitment. All other staff that I interacted with were very professional and friendly. Great used BMW from a great dealership. Thanks Greg.

Michael1245

Sep 14, 2016

Highly recommend Portland BMW! Friendly, unassuming staff who worked with me to find the right vehicle to lease. Now the team is committed to making sure I have the best possible experience while leasing the car.

VL

Sep 9, 2016

Eric Devier rocks! Very helpful to meet with Eric D. I learned so much about my car!Eric D is punctual, and a great teacher! Thank you Eric!Virginia Lopez

Rcfree

Sep 6, 2016

Arranged add-ons for my new 535 G/T, and they solved a camera problem. Everything done beautifully and on time, and kept me informed.

Windycityhipster

Sep 6, 2016

Great Genius appointment with Eric. Eric was very helpful and I learned a lot about my new car. Also sent across a helpful list of voice commands.

Tpjkbarrett

Sep 4, 2016

Greg did an awesome job finding the right car for us. We ended up leasing the X5 hybrid and love it! The transaction couldn't have gone smoother! Jamie who is one of the "Genius" came out to our house and showed us how to use everything this car does which helped a ton! Thanks guys for everything!

Greg Denton

Sep 2, 2016

Everyone was very nice! Wally was very patient with us and got us the cars we wanted to test drive. The financing process was quick and easy with very little pressure to add extras. I am very happy with the car!

Amy123

Sep 1, 2016

I went in for a Genius Appointment, where Jamie Kleser showed me several intriguing features and functions of my new BMW that I was previously unaware of! This appointment was very helpful to me and made me love my car even more. I will buy BMWs from this dealership, which has been all-around excellent, for the rest of my days.

Happy new. BMW owner

Sep 1, 2016

Feel that this was a good buying experience. Matt helped us decide between the different models with no pressure . We feel that we got a good price on our trade in and very good deal on our new BMW. Jamie, "the genius" was great explaining all of the different things our new car can do. It is amazing! I am sure we would have never figured out all the different technology, but Jamie made it all easy so I can really use it! We also appreciated his open invitation to call anytime with questions.

JESSICA VARNEY

Aug 31, 2016

Greg was great to work with. He seemed honest, informative and gave me enough advice and options, for me to make the decision on the best car that fit my lifestyle. He was also very patient, as we were from out of town and had our Westie with us. Very hospitable and he even gave my daughter a piece of pizza! :) Thank you Greg for the easy going experience at Portland BMW! Morgan the Finance Manager was great as well. She is quick, efficient and makes the process easy, painless and even a little fun with her great personality :)

cbg

Aug 28, 2016

My wife and I just leased a 2016 i3 from BMW Portland and we couldn't be happier with the experience. From Kourosh in Sales to Ed in Financing to Jamie at the Genius Bar, we have nothing but praise to sing for the team. You won't be disappointed.

Cris Robin

Aug 23, 2016

I recently bought a series 320, and Eric was really helpful showing me the features and managing the technology on it, I'm really pleased with their costumer service

jeffry cutler

Aug 23, 2016

I flew up from Reno to buy a car and the experience was easy and great...but a few loose ends weren't handled as neatly as you'd like. No biggies, but they said they'd handle registration for me so I'd just get my plates in the mail, and then it turned out they hadn't told me I'd need to complete a smog inspection and get the dmv to complete a vehicle identification form. Also didn't give me any info about my pre-certified vehicle owners' warranty and I figured out afterwards I was supposed to get some consumer info.

TheMan

Aug 23, 2016

Wally VanSchelt did an amazing job of showing me the features of my new BMW. He is very kind and knowledgeable. He was really enthusiastic about my first car purchase and helped explain every part in the car with detail!

Shawn

Aug 19, 2016

From the moment I took ownership of my new X3, Eric has been available to train and answer questions. After the car purchase, I met with Eric briefly for an initial technology run thru followed by a detailed training a week later at my office. I had no idea the depth of the technology which Eric presented in a simple and straight forward manner. I appreciate Eric's willingness to work around my schedule and he offered information is invaluable. His knowledge created a greater appreciation for my new car and I am more than pleased with my purchase.Thank you, Eric!

dog lover

Aug 18, 2016

Our genius, Jamie, is very important to us as we learn proper use of the grand technology in our new 428i. He is extremely knowledgeable and he clearly answered/explained every question from my long list (developed after several weeks of ownership).. Thankfully, he agreed to meet with us again. We expect that we will require much review and look forward to Jamie's expertise again. This is an important and much appreciated service and genius Jamie Kleser is a terrific ambassador for BMW Portland. Ardeth and Melvin Brown

Avinash

Aug 16, 2016

I happened to buy a used 2016 328 Xdrive and Jared gave me a great deal. But the car was really really unclean and dirty. The boot was dirty with small dust particles and since I went to the dealership during the closing hours to pick up the car I did not want to wait a another day. The BMW genius missed calling me. After repeated calling, they finally fixed an appointment. I have started noticing that the leather near the driver's seat slowly getting stretched. No communication what so ever after getting the car. I don't even know if I'm on their contact list for any deals or promotions. Better do to BMW kuni since they have a solid customer service experience. Looks like BMW portland only want to sell the car.

Return customer

Aug 15, 2016

Nothing speaks louder then repeat customres and BMW Portland has made us just that. Dealing with Dana was a true pleasure. Very professional. Always went above and beyond.

RondiV

Aug 13, 2016

I purchased my 2016 428i a couple months ago, but due to my crazy schedule, I wasn't able to sit down with Eric until just recently. Had I known how helpful & informative this session would have been, I would have made time for this important service offering! Eric immediately put me at ease and explained things in such a manner that was simple & straight-forward. My new BMW has so much functionality, and Eric helped me take advantage of these exciting features. Thank you, Eric!

dennisi3

Aug 12, 2016

Eric was an unexpected bonus with the lease of an i3. Eric assisted us with selecting a level 2 EVSE the day we leased the vehicle. Eric's subsequent visit to our home was very informative and helpful. Thank you Eric and BMW of Portland.

Khounphachansy

Aug 3, 2016

I would buy from BMW of Portland again. It took longer to go over the car's features than it took to make the deal and sign the paperwork awesome!

Simon Hamlin

Aug 2, 2016

I worked with Davie and David to lease my BMW i3. They were both extremely accommodating and easy to work with. They made the process very clear and simple.

JessRamos

Aug 1, 2016

Eric really went out of his way to assist me in understanding all of the features of my new BMW. He was totally flexible in scheduling my appointment, meeting me close to my residence and I was extremely impressed with his in-depth knowledge and insights. Friendly, patient, knowledgeable, professional, enthusiastic and attentive -- in short, outstanding. I came out of the appointment with more understanding and appreciation of the technology and performance behind my BMW. And it made me look forward to my next one!

Jess R

Jul 28, 2016

This is our 4th BMW from BMW Portland from the same Sales Advisor, and as always, an exceptional experience. From presentation and selection of various models, to discussing options, test driving, purchasing, preparation of vehicle and finally the first drive home, we have been always treated with the consistent respect, attention, friendliness, honesty and accommodation we first experienced when we bought our first BMW in 2003. Many thanks to our Sales Advisor, Kouroush Homayoun. Looking forward to our next BMW!

Darrell

Jul 27, 2016

The sale team Dana was excellent to work with and very helpful.The detail was marginal. Had to bring back a second time, still issues.Eric on the M second delivery was amazing.

Angela

Jul 19, 2016

Eric took the time to come to my house and show me all the details of my X3. He was flexible with his time and we were able to schedule the training session around my baby's nap schedule. Eric helped me to feel more comfortable with all the features in the car. He was very knowledgeable and friendly. I would recommend him to anyone who doesn't have the time to read the operating manual from cover to cover!

Belmondo600

Jul 19, 2016

The sales team I worked with at BMW Portland (David P. and Davie S.)is the most professional and knowledgeable that I have experienced, with exceptionally fair pricing and deal structure. I especially appreciate how they helped to address pricing considerations transparently even before I took my test drive. This flipping of the script is a welcome change from the stereotypical experience: settle on the car you like, then claw your way to the finish line hopefully with your dignity in tact. By reversing pattern, BMW Portland enables you to actually enjoy your car purchase and make a more thoughtful decision. Service also deserves mention, as Jesse B. (who I had worked with on my previous car) coached me through the finer points of maintaining a car with notoriously finicky black paint. It all left me feeling pretty good about the purchase and the months ahead.

G52

Jul 18, 2016

Greg Zuccarello impressed me during the lease transaction for our new BMW. He was professional and pleasant and took time to respond to any question. I was also introduced in a friendly way to the store's GM, which added to the customer experience. Follow up is also good, and I feel like a customer instead of just another sale.

stevepelle42

Jul 18, 2016

After visiting Kuni and running into a classic bait & switch - they changed their pricing on their website as I inquired and then denied doing so - i went straight to BMW of Portland and bought a car.I approached BMW of Portland with that offer, and not only did they match it, but they beat it. And they were honest every step of the way. Kuni could learn a thing or two from their cross town rivals, namely how to run an honest business.Greg at BMW of Portland is my guy - visit him and you won't be disappointed!

willij2

Jul 18, 2016

My sales person was extremely young. But his young years did not affect my sales experience or getting the best deal that BMW Portland could provide. He was knowledgeable about the vehicles and spotted exactly what I wanted at a price that I thought was fair. He was tremendously helpful, in constant communication, and courteous every step of the way. He was eager to be welcoming without being ingenuine. Thank you Luke-you are a gem and I hope BMW Portland realizes how great you are.

CR

Jul 14, 2016

Each person we dealt with in the process of purchasing our new car was both personable and professional. Tyler was immediately available and knowledgeable answering operating questions I had after the sale.

Allysia

Jul 12, 2016

I really appreciate Eric for taking the time to come by my house due to my schedule to help me familiarize myself with the car. Although I already had an idea about the car's features already, but having Eric helped me go through it again was really helpful. I ended up asking him questions about the stuff I had no idea about, and he was very great at explaining everything. Overall, it was an excellent experience!

Jewelz

Jul 5, 2016

Portland bmw is the best car dealer in the northwest to buy from! From the time we walked in and meet our friend Matt palumbo, my experience was exceptional. Matt took the time to help me find the perfect car. It was a very easy process and I was thrilled to work with all of the staff there .. Andrew Clark gave us the red carpet treatment. I will be happy to service my car there and visit my new bmw friends!

sberwald

Jul 4, 2016

I had little time to make my purchase and Dana and Jared created a flawless purchase experience!!! Shoutout to Dana for continued follow up!

J. Daniel Steffey

Jun 30, 2016

Good experience, diligent sales rep, great car = happy owner.

HappyDriver

Jun 22, 2016

We recently moved to the Pacific Northwest and were in the market for an X5. We contacted local dealerships to find the best deal for the vehicle we wanted and found David Padgalskas at BMW Portland, he was fantastic! David was responsive, knowledgeable, and best of all very straightforward and easy to work with. Most of our correspondence occurred via email. He helped us get into a beautiful new car at a great price and made the process as simple as it could be. On delivery day, we were in and out of the dealership quickly thanks to David and Luke Trelease and everything was very seamless. Overall, the experience was as good as we could hope for. Would highly recommend David, Luke and everyone else at BMW Portland!

Jeffrey Shull

Jun 18, 2016

Purchased the new 750. Phenomenal vehicle. The technology in this car is impressive and overwhelming. Thankfully, the sales team (David P / Davie S) introduced me to Eric Devier.Eric was great at answering my questions and more importantly - pointing out features I didn't even know to ask about. Spent 2 hours going over the vehicle's technology. Its amazing how much technology at your fingertips. Give the dealership, the sales team, and the BMW genius all the highest marks and highest recommendation!

X1Driver

Jun 13, 2016

Excellent buying experience. Matt was very knowledgeable, easy to work with, considerate to my time and always had an answer to my questions. I would definitely buy another car from him.

rcb

Jun 12, 2016

Lovely buying experience. Most of the details, trade-in, model, etc. was handled through email and texts. Made it easy for a busy working mom.

Steve

Jun 8, 2016

Eric was the best car genius I have ever worked with when getting a new car. He really knew everything about my new BMW M3! He was patient and I ran him through the ringer for 3 hours! I like the details and he knows them! He was very courteous and friendly! I will be back for another car and I would very much like to work with Eric again!

Mark Mardon

Jun 7, 2016

After not having purchased a new car in 15 years, the technology in my 340i was a bit overwhelming. Eric Devier's expertise helped to get me much more comfortable with the new-fangled features of my horse and buggy and his ongoing support has been stellar.

Brinda Doyle

Jun 6, 2016

Eric Dobson was my sales rep and he did an exceptional job for me from start to finish. He paid much attention to details and made sure I was happy with my purchase. He continues his professionalism by following up with me to make sure all is well and if I have any questions regarding my car. I would definitely recommend him and this dealership. Thank you, Eric!

Eric D.

Jun 3, 2016

Everyone at dealership friendly, helpful and knowlegable. Extensive overview of vehicle features and operation. Paperwork handled professionally. Exceptional value.

Anon8221

Jun 3, 2016

We walked in and were able to spend time with the car. We were able to negotiate and felt our research and points were valued.

arpenney

Jun 3, 2016

Matt was such a pleasure to work with, he listened to us and understood exactly what we were looking for, he made it easy & fun!

Dan H

Jun 2, 2016

Kourosh is great a a pleasure to work with. This was the 4th car we've bought from him.

Sandra Bechard

Jun 2, 2016

The sales rep we dealt, Davie Sprigg, was excellent. He was very knowledgeable and personable. Davie is an asset to Portland BMW.

Jpenikas

Jun 1, 2016

I was planning on buying new but realized I wasn't really ready to commit to that financial burden. The salesman was very good at presenting all options including pre owned cars with phenomenal financing. Never once did I feel pressured.

Juan Carlos Garay

May 27, 2016

Eric gave me an amazing induction to all the amazing features in the i3. I love driving the car, but I now feel I get so much more than I bargained for. Thanks Eric!

bo

May 25, 2016

Eric was a pleasure to work with, had everything ready when we arrived. My wife does not like the car buying experience, but with BMW Portland's great service she does not mind at all. We are always taken care of. Kudos

Gary B

May 24, 2016

Took my 2011 BMW X3 into the dealership for a error message I got about the transmission. The service folks saw the error code and discussed it with BMW. They cleared the code, made some adjustments and sent me home.

JKCosmo

May 24, 2016

I took ownership of my new 2017 X3 and am delighted with the experience with Wally van Schelt. It was the best new car buying experience I have had. I made it a point to 'follow' Wally to BMW Portland from his previous BMW dealership for my next BMW, he is that good.

Dale Chaney

May 23, 2016

Great buying experience! My Sales Tyler was very knowledgeable and courteous l

NicoleB24

May 23, 2016

It's always a pleasure working with Logan in the service department. My car is done when they promise and I'm always taken care of while my car is in the shop with a loaner car or prompt service.

spaceage

May 21, 2016

Logan is awesome to work with--always prompt with communications, very knowledgeable about the vehicles, great at problem solving. Couldn't ask for more except an i8 loaner next time LOL!

Brickie

May 20, 2016

As always, Jesse Blair and his team at Portland BMW exceeded my expectations. Additionally, I fell the cost of the work that was performed was a great value.

PDXBeamerLover

May 18, 2016

Nathan is just the best! Only way to say it! Totally professional and followed up a few days later to make sure everything with my car was okay. Answered all my questions and was simply a pleasure to work with. Great guy!

Robin

May 15, 2016

Always a pleasure BMW Portland for service/repair. Easy to drop car, complimentary car available, and personnel.Thanks

Tom

May 15, 2016

Nathan and the team at BMW Portland are always professional, courteous, and effective. I wouldn't take my BMW's anywhere else - makes ownership such a nicer experience.

AprilB2831

May 14, 2016

Wonderful customer service-I used to go to Kuni but Portland is much better - they are very professional and really listen- Sean Riley is the best

Don Laurine

May 12, 2016

Nathan provided exceptional service support. Prior to service, we discussed the work to be done and options to accomplish what needed to be serviced. Service was accomplished in a timely manner and then again Nathan went over the work performed. My only suggestion would be to eliminate the person making the appointment and then there would be no cons at this dealership.

Shornbro11827

May 9, 2016

David stayed with me throughout the several month journey for my new car. Messaging me with the latest availability and options. In the end the right car ended up in the showroom and David did everything in his ability to make the dream a reality. Totally painless and hassel free. Highly recommended! Thank you David!!

Jake

May 6, 2016

I'll be a lifelong BMW customer based on their amazing customer service, their honest salesman and of course - the amazing product they sell.Thanks!

Tony

May 6, 2016

great service , yearly oil change needed They were friendly and arrive was great . Length of stay was short . I would recommend them to everyone I meet

M Fisher

May 5, 2016

Process was smooth and easy. I particularly appreciated the free gift that you gave to my 2-year old son - his own mini-BMW. He's part of the BMW family now.

Raymond Dunn

May 5, 2016

Sean Riley was very professional, and did exactly what he said he would do. My car was ready when promised, with all work completed. I will have Sean assist me in the future.

Pottland

May 5, 2016

Logan my service advisor and Steve my technician were awesome. Exceeded my expectations! I drive a classic and they treated it with great care! Thanks for a job well done Portland BMW!

Randy Corby

May 4, 2016

From the moment I walked in the door, everyone associated with BMW, made me feel comfortable.Someone asked if I'd like some water or coffee; another escorted me to the BMW lounge.My service advisor, Nathan Forster, is an exceptionally nice, competent man. Nathan accommodated my every need. I felt taken care of and the work was done to my satisfaction.

Brian

May 4, 2016

Highly recommended from the introduction at the door to pre delivery to leaving the lot with a full tank of gas and a friend at the dealership

rcarl

May 4, 2016

Second to none - Quality car and quality service. I recommend this dealership to all and especially Kourash, my sales rep. Thank you for a great experience.

glomanxx

May 3, 2016

Michael & Jesse provided excellent service as did the whole team. Knute was wonderful to ride with as he was a great conversationalist. Highly recommend your team.

Paul D. Sowards Jr

May 2, 2016

Great service and attention to details. Jesse gave me full attention. Others were ready to help while I waited for Jesse.

Steve

May 2, 2016

My service adviser, Logan Chilcote, did a great job. The car was done early and had been washed for me (like always, but it's still welcome). Thanks for another good experience.

des

Apr 30, 2016

The technology in my 2016 BMW X5 is overwhelming. Eric gave a very thorough 1.5 hr review and made sure I understood all of the functions I would be using and answered all of my questions. There was nothing that was overlooked or that he was uncertain of. The genius appt. was so worth my time and I was so happy to leave with a much better understanding of my car's capabilities.

Gary

Apr 29, 2016

Great people to do business with. Professional, polite and a great experience.

Keith Wood

Apr 29, 2016

My sales person, Eric Dobson, couldn't have been more professional.

Manske

Apr 28, 2016

always a great experience at BMW Portland! Everyone from Sales to Service is polite and attentive --- thanks for all you do!

Jeano

Apr 23, 2016

Jessie is a fantastic service advisor. I would recommend him to anyone. In fact, everyone at BMW Portland is fantastic . I would not go anywhere else

Terry Taillard

Apr 23, 2016

Eric did a fantastic review of my BMW 650i's features and benefits and made sure the settings were correct. I loved the car immediately but now it's even better and I understand how to utilize all the car's systems. This in itself would lead me to give Eric a great review but then add in that he came to my house, and on a Friday evening, and you can see how exceptional Eric is. Most people doing new car orientations consider it a one-time service but Eric gave me his card and told me to call at any time with questions. Eric is a huge asset to BMW of Portland.

jamieE30

Apr 22, 2016

What can I say that hasn't already been said? The staff are all very friendly with a true passion for what they do. It always makes coming here a great experience. When I picked up my i3, I drove it for a week thinking I figured out most of its features. I was wrong. After setting up a time to meet with Eric, he went over all these features of the car I knew nothing about (it can park itself apparently). He showed me the I Remote app, an app to find charging stations and even helped me set up my Sirius XM radio. Even I f you think you know how your new car works, you don't. Just go see Eric. He is, after all, a genius!

Karen IrishBorrego

Apr 22, 2016

We were wanting to decide if we would buy new, lease or purchase our current leased vehicle. Wally VanSchelt made the process 100% about what was best for us! The information, the time to consider all options, plus his genuine encouragement to do whatever works for us was the experience throughout the whole process. Thank you Wally you are a true professional. In addition Jean in finance did the same and it was fun, informative and painless :)Our BMV is in being serviced and again kudos to the exceptional team there at Portland BMW for your extra steps to make our experience enjoyable!

ntmichaud

Apr 22, 2016

Sure, I've gone and kicked tires at the dealer before, but this was my first experience purchasing a car from BMW. The process was easy, fun, and I left with an almost new bimmer. David is extremely polite. He's a knowledgable guy who truly wants you to leave with the perfect car. He was willing to work with me when I had a rather strange situation going on. I appreciate the professionalism and courtesy he gave me despite the fact that I'm 23 years old. Normally when I walk into a dealership people don't take me seriously. It's been 3 months since purchase and I still grin every time I sit in my car. BMW of Portland staff was great, they even let us bring our dog along. Thanks for everything David & BMW!!!

Rohit

Apr 21, 2016

This BMW dealership is great! They go above and beyond when it comes to customer services. I had a scratched rear end on my BMW. They took it in got me a loaner in like... 10 minutes! So quick! I got my car back the next day looking brand new. Logan went the extra mile to make sure I was happy with everything before I left. I recommended this dealership for all my BMW lovers! I'll be back!

Greg's Customer

Apr 20, 2016

The sales person (Greg) was thorough, cooperative, knowledgeable, patient, fair, malleable, and, most of all, responsive to my particular needs.

Crydia44

Apr 19, 2016

Everyone is very pleasant and helpful when you enter for service. The service provider was very thorough regarding asking questions on what needed to be repaired and or looked at.

Franklin750

Apr 19, 2016

I am looking into upgrading my 750 and had a number of questions regarding the 2013-2015 750 models. Eric not only answered all of my questions, but was able to give me additional historical info on recent models and rationale behind the design changes I asked about. He also provided insight on features on the 2014 528 i that we purchased last year. His knowledge of the various models was informative and insightful as to what features to look for as I search for a newer 750. To have that breadth of knowledge on so many models over a number of model years is very impressive as well as informative and extremely helpful.

DrewWhit

Apr 18, 2016

Jesse Blair is the best SA in North America. Gracious, intelligent and thoughtful. Thanks for everything!!!

James L.

Apr 17, 2016

Tyler and the management team at Portland BMW were friendly and professional thru out the transaction.

Lynn Friese

Apr 17, 2016

I have been a customer at this location since 1990. I have always received great service and that is one of the reason I have purchased three BMWs here.

Vicki Smead

Apr 17, 2016

It was an easy process and everyone was very friendly. I come to Portland BMW because it is very convenient and I am able to get what I need.

Angela Dean

Apr 17, 2016

Thanks Eric for being an amazing guide taking me through all the fun stuff with my new i3. Eric was patent to all my questions and able to talk in simple terms, explain things well as this is my first car and i don't know all the auto jargon. He even came out to my house to save me the trip. The most important part for me was his honesty in managing an i3, for example i was having great problems getting the car charged, not understanding how that works with all the different providers and what i may need to use public charging stations. Eric explained that for the first 2 months it may be frustrating but once you get into a new rhythm of managing a new system it will become really easy. and so far so good. I would fully recommend Eric for all your technical needs and learning processes - great guy!

Debbi Reaves

Apr 17, 2016

Wally went out of his way to help us! He made us feel that he would do whatever he could to get us into a car that would truly make us happy! He did! Thanks Wally!!

JustinHurleyBraswell

Apr 17, 2016

One of the easiest car buying experiences we have ever experienced. Extremely honest, friendly and knowledgeable team at BMW Portland. Davie made it feel like we were his number one priority and David was extremely helpful at pointing out the best decision for us in our purchase.

Joe Perry

Apr 16, 2016

Nathan is an excellent and professional representative and had has always provided the highest level of service and more importantly timely and through communication.

Rick Watkins

Apr 15, 2016

Nathan Forster is a fantastic SA. I truly appreciate how straightforward and factual he is. He is my go to person whenever I have question or issue. BMW Portland is very fortunate to have him on board. He is a person I would have on my team if his skill set aligned with my needs. (I lead a polymer science group at Nike.)

torresm3

Apr 15, 2016

This isn't my first rodeo, I've had a few BMWs but never a new one. I also used to go to Kuni but after multiple times of awful service, I decided to try it out. I've purchased my Gran Coupe there and didn't think I needed a BMW Genius meet, but boy was I wrong. Being friends with Eric I went to my appointment and talked about cars for a bit, towards the end of our meet he asked you sure you don't have any questions? I said sure why not I have one or two.... over an hour later and multiple visits/texts I was truly amazed how little I knew about my car. Not only that but his professionalism is astounding, he even helped me with my BMW Connected Drive and got it working and has just asked occasionally how I'm doing and if I need anything. After my experience there I will never visit any other BMW Dealer again. From parts, loaner department, service advisor (logan who does an awesome job), sales (David pad all the way) and of course Mr. Devier himself. I'm glad I'm part of the BMW family...he's single by the way ladies ;)Mic drop.

khandeland

Apr 11, 2016

Mike was great to work with and kept me well informed. Having the loaner allowed me to go about my other business without interruption.I would definitely recommend.

Munir Ghamrawi

Apr 11, 2016

Again working with Kourosh on our X5 purchase made the transactions so smooth - well done. He consistently made us feel that we are his highest priority, focus on our priority, didn't trigger any tension points and made this process a likable process.

R Dove

Apr 9, 2016

Great service at BMW Portland. Enjoy working with Sean Riley.

Chen

Apr 9, 2016

He is a nice dealer. His email responses are quick and clear. He is very professional, honest. Nothing to complain about overall. I give him a big good!

Anonymous

Apr 8, 2016

Davie was excellent. He made everything really clear about the car, lease options, purchase options, maintenance warranties, etc. We had visited at least 10 other dealers in the area (one other being a BMW dealership) and Davie was by far the easiest to work with.

TerriB

Apr 8, 2016

Thank you for the oil and check service. It was quick and painless and the shuttle service was great!

Linda Hudson

Apr 8, 2016

"Let me start by saying we are very busy people, (we travel for work a lot), and it took us over a month to have any time where my husband and I were both available. This is our first BMW 328i XDrive and we needed to have someone walk us through the advanced technology. Of course we had figured some things out on our own but there was so much more and we knew it, lol. So we were delighted when Eric said he could come to us! Side note: tells me BMW cares about your experience with them, gotta love that! Any way, he was on time and at NO point did he ever make us feel like he was in a hurry to get somewhere, his attention was on us and making sure we were comfortable with the car and understood completely. He verified our keys and left us feeling like we could absolutely call with any questions and it would not surprise me if would stop by if needed. I feel like this is an excellent service to provide to your customers and as far as the Hudson's are concerned he is a keeper. Thank you Eric and BMW!"

Mark A Powell

Apr 7, 2016

It is always a pleasure to meet with Jessie. Very professional and courteous!!!

jhbjrpdx

Apr 7, 2016

The service was well organized. Prompt, Polite and Personal. The team and especially Logan meets and exceeds my expectations. They did extra service on the car I had not expected. Great.

RRGoldie

Apr 7, 2016

I have always found the BMW Portland staff to be very courteous and always go the extra mile to make your service visit painless and as comfortable as possible. The shuttle service is timely and the driver always very nice and accommodating. This is definitely how service should be!

2002Guy

Apr 1, 2016

Recently Eric visited me at my place of work to help be become better acquainted with the many features of my new i8. Eric did a terrific job of helping me to better understand items like charging the vehicle efficiently, using features like voice command, and better understanding some of the 'premium' features that are exclusive to an i8. I learned a ton, and as a result of this interaction, I am making better use of my new car. Thanks again to Eric and to BMW Portland for truly making this the BEST new car purchasing exeperience that I have ever had!!

Pat Campagna

Mar 30, 2016

Jesse Blair was very helpful and provided excellent customer service.

CW

Mar 29, 2016

Eric did a great job of helping me with the computer on my X3. Although I have had an older X3 for many years, the new computer system on the car was a bit confusing to me. Eric helped simplify the details of the computer that were important to me. Great job!

GM

Mar 29, 2016

I had been looking for a new (used, but new to me) car for about a month and had been to multiple dealerships with mixed results. I was in the market for a used Subaru and was getting used to being treated like a low-dime customer, so my expectations were pretty low when I went to look at a promising looking Outback at BMW Portland. Matt Palumbo met me walking into the showroom and treated me with as much respect as if I had come in to purchase a brand-new M5. From the time I walked in to until I drove the car off the lot Matt worked with me to ensure that I was happy with all aspects of my purchase. He even followed up with me the next week to make sure everything was still going well.I have had my car for a couple weeks now and I love it! I've told all my friends about my great experience and will be sure to stop by BMW Portland next time I'm in the market for a new (or used) car.

Russell Weyant

Mar 29, 2016

I took our X5 in for a general 35k free service and a warranty recall repair. Service was done on time and I was able to use a loaner for the day.

Mary Ludwiczak

Mar 28, 2016

The service was excellent. They accommodated my timeline and were ready for me when I arrived. They were friendly and efficient

des

Mar 26, 2016

Davie Sprigg gave exceptional service and advice in helping me choose my new X5. His knowledge and experience with BMW's was very appreciated and he responded immediately to any questions or needs I had. I couldn't have asked for a more exceptional sales representative.

Benji

Mar 25, 2016

Davie was a pleasure to work with and I highly reccomend him!

bill smith

Mar 25, 2016

By far, this was the most professional car dealership I've dealt with. Most of the negotiations were done over the phone and internet and when I arrived at the dealership, the sales staff was waiting for me. We zipped right through the paperwork and after a full demonstration of my car's features I was out the door.Thank you for an exceptional visit.Bill Smith

Tom

Mar 25, 2016

Eric is knowledgable and provided excellent information in layman's terms. His review of the car's features was informative and helpful. He informed me of some useful features I was not aware of so the session was well worth it. Thanks Eric!

Jason

Mar 22, 2016

Always a great experience at BMW of Portland from Sales to Service and everything in between!

Susan

Mar 22, 2016

Eric really helped me learn and better understand the functionality and performance of my i3. His personable approach and knowledge was fantastic. Three cheers for Eric!

Bmwx5

Mar 21, 2016

Eric was great he came Directly to our house gave us great information on our new x five as well as syncing our garage doors to both our cars I would highly recommend using Eric if you're in need of genius service.

Jeffrey Prokop

Mar 15, 2016

This was a scheduled routine maintenance service. Service advisor Logan Chilcote was very accommodating and researched one issue I was having with the rear center headrest. He called to personally explain what he learned and resolved my issue. The work on the car was prompt and satisfactory. The loaner car was spotless though I would have preferred one the same model as mine just for the ease of driving a familiar vehicle. Overall, my experience was excellent.

BMW Owner

Mar 15, 2016

The staff at BMW of Portland are very knowledgeable and friendly. They make the experience easy to manage. Jesse made me comfortable while my service was completed. I appreciate how welcome he made me feel.

Richard Buono

Mar 14, 2016

The service experience was, as usual, pleasant and appeared to be very professional.

Robert

Mar 14, 2016

Great service department, however, previous bad experience with the sales department.

Bmwx5m

Mar 14, 2016

Logan was personable and professional. The car was done in hours, no hassles, no problems.He asked me when I wanted my vehicle, I told him. He delivered two hours early and communicated well.It was a pleasure

Liza42

Mar 12, 2016

Everyone was extremily friendly. The loaner was a big help. They are very well organized. I would recommend this dealership. The service rep was the best,very friendly.

Gayle Sousa

Mar 11, 2016

Great customer service from start to finish. I will definitely be back.

Robert and Claire Burton

Mar 7, 2016

Michael Bonney was our service advisor. He was exceptionally helpful as we were traveling and we had an issue with our BMW. He got us in right away, which in my experience has not been the case in the past. We were kept up to date as the investigation of the warning light was being accomplished. When it was clear that the issue couldn't be cleared overnight he offered us a loaner which made our visit to Portland much easier. He was a great representative of the dealership in Portland. He was very helpful in all respects even including moving our luggage. He also recommended a great restaurant for us for lunch!

mikesub

Mar 7, 2016

Friendly, low pressure salesman that only showed me used vehicles I was interested in. Smooth process with negotiating the price. Car was well prepped and like new when I picked it up a few days later.

caryn

Mar 3, 2016

Can't thank Eric enough for his knowledge and help learning our new BMW i3. He was flexible to schedule an appointment and spent a lot of time explaining the cool features of our new electric vehicle. He helped download applications and set them correctly, and followed up with the passwords. He even worked to find a 2nd key for our vehicle. He was an even better Genius than other well known technology stores, because he met only with me; and took his time to make sure I understood everything and said that we could come back if we had any questions. He followed up that evening with an email, and handled the outstanding questions. AWESOME SERVICE!

Natalie

Mar 2, 2016

This was a car buying experience unlike any other I have ever had. It was easy and without pressure or hassle. Davie made each step of the leasing process simple and convenient. From sales to finance to service, nobody could have been nicer or more accommodating. I'm sure this my first of many great buying experiences at BMW Portland!

BMW GT Fan

Mar 1, 2016

Purchased from out of state a new 2015 in inventory BMW and arranged delivery. Everything was done by phone, e-mail, or delivery truck. Process was smooth. I wouldn't change a thing (other than how my state registers cars).

tex

Feb 29, 2016

Easy appointment, personable friendly service rep. Comfortable ambient, quiet, well-lit, with good coffee drink, while waiting for work to be done. Non-adjusting clock change when crossing time zone discussed with Eric Fischer-- I think BMW should install this as an automatic feature in the computer(s), as it currently requires several steps in the computer to correct the time and constitutes a driver distraction.

Joel Rose

Feb 28, 2016

As you are probably aware you could use more parking space for customers. Everything else is very nice.

alkger

Feb 28, 2016

Great customer service, Nathan helped me out with my 6 series that had a lot of issues and responded quickly to all of my questions. Thank you Nathan.

Jerry Bowdle

Feb 27, 2016

The car really looked and ran great after the service.

INMARIN

Feb 27, 2016

If you think you don't have time for a Genius appointment, think again - and ask for Eric. I am still struggling with my i-Phone, so I am thankful that the X-3 is wonderfully user-friendly. Nonetheless, Eric is a natural teacher and showed me a number of features I had overlooked in my haste to get on the road - all of which have enhanced the pleasure of each errand and road trip. Yes, I'll get to the BMW manual in the glove box at some point, but I greatly appreciate the flash course from Eric.

Vip93

Feb 27, 2016

I am from NJ and David made it worth it for me to purchase my 2016 M6 Convertible and ship it cross country.David is a straight shooter, is very responsive and will make sure the deal gets done to your satisfaction.There are not a lot like him in this business.As i told David, he now has a customer for life.

Farshad

Feb 25, 2016

Fantastic and prompt receiving the car, great explanation of what was performed on the vehicle while in serviceOverall a very good experience during our visit

Linnnn

Feb 25, 2016

Great experience, Sean is patient and knowledgable, he helped me a lot. Very nice and friendly person. I have to say this experience is very good.

Yang-PDX

Feb 25, 2016

Sean is very knowledgable, he was able to help me to get all the service I need for my X5. Great experience every visit! Recommended!

Jack1929

Feb 24, 2016

I contacted this dealership on line and they responded almost immediately. Gave me a good description of the vehicle I was interested in. Made arrangements for me to test drive it we agreed on a price and made the purchase. Everything was explained to me clearly, there were no surprises and they were very patient in explaining the features of the car since it was quite a big step in technology from my old one. I would recommend this dealership to any one.

ThreeTwentyEightXDrive2015

Feb 16, 2016

Overall it was an excellent experience - as expected from BMW. However, I think the drop-off and loaner car pickup process could have been little less chaotic. It seemed like there were too many services were scheduled that morning - more than the staff could handle in a timely fashion. It took close to an hour - time from pulling into the dealership to drive away with the loaner. May be the paperwork (Insurance/Credit card etc.) could have been done before the appointment. Returning the loaner and picking up my car was quick and easy. Thanks to Michael Bonney for his timely email communications.

Rick Smtih

Feb 15, 2016

I appreciated the friendly efficient process, from the initial booking of the appointment, meeting with Jesse, and pick up of my car. It is always nice to get a wash and vacuum.Thank you much.

Carrie

Feb 14, 2016

BMW Portland, and service rep Logan Chilcote in particular, always go above and beyond when it comes to handling the servicing of my car. Logan does an exceptional job dealing with the warranty folks on my car, in addition to managing everything else. He is always a pleasure to work with and I am always pleased with the customer service shown towards me, especially since 1. My car is older (2005 X5) and 2. I did not purchase my car through them.The only negative about working with this dealer is their location- you have to go through downtown Portland to get to them, which can be a hassle depending on the time of day.

rshaver

Feb 14, 2016

Car began running roughly and scheduled a service appointment on line. Scheduling was easy and Logan was great to work with. Arriving at BMW Portland, I was quickly greeted by several nice staff members and within 10 minutes met with Logan, discussed the problem, given a loaner 428, and out the door!

Jim C.

Feb 13, 2016

Always a pleasure to work with the folks at BMW Portland. I've purchased three new cars and one previously owned from them and never had a problem or an issue. Their sales and service are exceptional. The best people to to work with in sales are David P. and Yaz. In the service department see Jesse and Ingrid - truly the best I have worked with. They listen and they care. Their GM, Andrew Clark is a good guy who runs an honest and clean business and is always available to the customers. Simply stated, one would be foolish to buy a new or used BMW or have their car serviced anywhere else in the Metro area.

Jason 857

Feb 13, 2016

I am always treated with a friendly greating and the service is always top notch. I would recommend this dealership to anyone. Thank you for everything.

robmoody

Feb 13, 2016

I was introduced to Sean as my new service representative when I came in for routine, scheduled service. He was professional and personable. He took the time to understand what I wanted and needed, and handled it.

maverick

Feb 12, 2016

One of my collegues got a 5 series from BMW portland and he worked with David Padgalskas on the deal. He had a great experience working with him and recommended me to him. I contacted David on thursday late morning via email providing him details of the vehicle I was interested in, what I wanted to pay and other info. David responded quickly and throughout was willing to work with me on a deal we both would be happy with. In less than 4 hours we had a deal and I drove in on Friday to pick up the car, it was a 428i x drive. I have texted him info and let him know when I will get there so he can get all the paperwork ready so I can get done soon. He greeted me when I got to dealership, had everything setup, got me in touch with the client advisor and got me taken care of. There was a minor issue when it came to the deal we agreed with when I was working with the finance person, but David swiftly took care of it and kept to the deal we agreed with in his email. Very trustworthy and I really appreciate folks like him. Highly recommend him, will make sure to give him a chance to get my business whenever I am in the market for a new beamer.

Tom

Feb 12, 2016

BMW Portland's service deportment continues to impress. Nathan Forster and team are a wealth of knowledge, approach every service appointment with the untidy professionalism, and get things done well and on time. It's always a pleasure working with BMW Portland and a large reason why I continue to lease cars from them (and BMWs).

Jon Manning

Feb 9, 2016

I have been working with you guys for many years and this time was certainly as good as any. Alex was extremely helpful and insightful Great follow up.

Chasle

Feb 7, 2016

Things were well communicated and I was well taken care of. Everything was fixed on my car and I was provided with a loaner while it was being fixed.

jekn3244

Feb 7, 2016

Service appointment greeting was prompt, work completed on time.Ca was returned to me after wash with a minor scuff mark on left rear fender well and fascia.

MarkZ3

Feb 7, 2016

My experience was that all of my concerns were addressed and all was taken care of in a reasonable amount of time. The response to checking in as well as updates was quick. I can highly recommend service here.

MZ

Feb 6, 2016

Best dealership I've ever worked with and I have purchased over 25 new BMWs

CVNIV

Feb 6, 2016

The guys at BMW of Portland made my buying experience just as fun as the carI am now driving. Davie was patient as I worked though the process to find just the right car and helped me get what I consider a very fair price for an amazing car.Thank you!

Jim Grew

Feb 6, 2016

Nathan and Paul and the team arranged my loaner promptly, found and dealt with the service problems as they said they would. It again is a pleasure to be around these folks.

Galant03

Feb 5, 2016

Everything was performed to me expectations. The support provided by the staff is what brings me back as a customer. I appreciate the experience brought from the service team.

JessRamos

Feb 3, 2016

From looking at models we were interested in, test driving, to closing the sale and accepting delivery, we were provided exceptional, just exceptional service. We have acquired our BMWs from Karoush Homayoun, and his professionalism, attentiveness and courtesy has always made car buying a pleasant and enjoyable experience. We look forward to our 4th BMW from Karoush and BMW Portland in the near future.

Njandtodle

Feb 3, 2016

I appreciated the quick service and the ease of getting in and out. I would recommend the dealership for service . I will also use them in the future.

Mike Miller

Feb 2, 2016

Excellent customer service throughout the process..Sean Riley was superb at communicating with us during the entire process!

Shelley Ogden

Feb 2, 2016

Best service anywhere :-) I would not take my car anywhere else.

Brian

Feb 2, 2016

Matt and Bill made buying our car the best dealership experience we've ever had. Walked in, looked at the car and sat down. There was no pressure and Matt was very up front. Bill did his job and we left with our car. First time ever for me, that the dealership did push and pry. I generally won't praise someone for doing their job, but honestly this was THE best dealership experience I have ever had

annek

Feb 1, 2016

Alex has the most pleasant personality. She made this experience less painful, which says a lot considering I had to spend $1200 on my X3. Also, when I pointed out to her that the service department forgot to set my clock (again), she jumped right up and said she would do it. She got on youtube and fixed it! I was so impressed. Plus, now I know how to do it. I appreciated the loaner car.

cuterr

Feb 1, 2016

Bringing in your car for unscheduled maintenance is a hassle but it is always a pleasure at BMW Portland. I always feel taken care of here and have issues addressed and resolved.

Jim Grew

Feb 1, 2016

Consistently and immediately helpful. Top of the list: Greg Zuccarello, sales advisor, whose expert advise spoke directly to what we wanted, but in a way that introduced features that we would have overlooked without his help. The remainder of the team, in every respect, were helpful and a pleasure to be around.

wmunroe

Feb 1, 2016

Excellent service review. Very quick turn-around, and excellent quality.Jesse Blair is knowledgable and always helpful.I have recommended Portland BMW service on several occasions.

Lee

Jan 31, 2016

Great service! Thank you Eric.Had my car towed in the middle of the night.They took great care of me.

recon

Jan 31, 2016

The estimated cost of service was going to be quite high ($2,900.00). Jesse went to bat for me with the "higher Powers" and the dealership provided me...a long time client...with a 15% savings. This is excellent business and a reason why I will always go there for service and to purchase a new vehicle...and refer Portland BMW to others.

TU3series

Jan 31, 2016

Eric was wonderful to work with. He answered all of my questions and showed me features on my BMW that I was not aware of. He was professional and very courteous. I would highly recommend him to any BMW owner!

Mike4series

Jan 27, 2016

Eric Devier is the real deal, as in "Genius". He is professional, courteous, and is a real Genius when it comes to BMW's. Eric spent a long afternoon with me explaining every nuance and question I had about my new 4 series. And as much time as that took, it was actually very concise and to the point. He saved me days of trying to figure out the technical side of the car, in addition to learning things I would have never found on my own. If Eric comes with every car I purchase, I'll be back sooner than I need to. What a great experience with a new car!

WARunner

Jan 25, 2016

Eric was great to work with! In one hour, he answered all of my questions about my new 640 and then pointed out features I didn't even know were there. Highly recommend spending time with Eric, you will gain a ton of knowledge. I drove my 640 for about 6 weeks before meeting Eric because I wasn't sure I needed a BMW Genius. I was wrong - there are many new features to this car that my previous 530 didn't even come close to offering. Buy your new BMW from BMW Portland then book time to talk with Eric. You will not regret it!

kiyopy

Jan 23, 2016

Eric has all the answers you need. 2016 new model has loaded new features. He solved my "Q"s instantly. Some demo ( Parking assist) really helped me. Built own car set own taste, here you go!!Thanks again to Eric & BMW offer this BMW Genius program.

MajorsCB

Jan 21, 2016

Greg Zucerrello. was amazing to work with. Our experience could not have been better. With his extensive knowledge, outstanding customer service and overall interest in our satisfaction made this experience unforgettable. We have and will continue to recommend him and Portland BMW. We'll be back!

Dobs5200

Jan 20, 2016

From Sales to Service the Team at BMW Portland is always willing to meet and exceed all needs . Keep up the great work and I am looking forward to being a family member for life .

Filbert 2014

Jan 20, 2016

Eric answered al my ?s with a matter of fact answers . He told me how to load music on the hard drive and how to operate the top ??. He knows BMWs well.

onrcpa

Jan 20, 2016

Quick diagnosis and recommendation. Provide a loaner vehicle while part was on order. Very happy with the solution and the customer service. The detailing was fantastic; the car looks good as new.

bmw1957

Jan 16, 2016

Greg, Greeted us immediately when we came into the dealership, listened to our needs and located the car we were interested in. He worked diligently at coming up with the right deal to make this ppurchase work for us. Thanks Greg.

nlong

Jan 15, 2016

Everyone was very helpful and friendly. Brian did a great job along with his manager Andrew. We were also contacted after our purchase by Eric to teach us how to work out new vehicle.

ManusBMW

Jan 12, 2016

Honest. Good services. Good location. Good recommendations. Keep us inform about the future services that need to be done next visit. I just worry about the price which is may be too high for us in the future unless we received substantial discount or coupon from you.

nonie

Jan 11, 2016

Had a wonderful experience, Dean was easy going, non pushy and it couldn't have been an easier transaction to buy a car. Very happy!

steveruck

Jan 8, 2016

David Padgalskas and BMW Portland made my experience a great one! I recently drove from Seattle because of the service level and professionalism David and his group displayed. I can say enough about them and will do business there again!

g32

Jan 7, 2016

PDX BMW & Lithia Corp. were and are extremely well represented by David Padgalskas and Jered Shafer. My interchange with them was excellent. The organizations are fortunate to have them aboard.

JimKelly73

Jan 7, 2016

My first experience with a BMW and Eric explained all the features easily and efficiently! Couldn't be more pleased with his service and I'm glad his service was available.

My 3rd BMW

Jan 7, 2016

I've had my best car buying experience at BMW portland. Everyone was extremely friendly and professional, it was a seamless and straight forward transaction.

Dale Chaney John L Scott RE

Jan 6, 2016

Jesse my service manager is always courteous and keeps me well-informed throughout the process. When I arrive I am greeted at the door and I am in and out in a timely manner. If I need a loaner car it is always provided newer and clean BMW. I would recommend BMW of Portland to my friends and family.

Tim Bordelon

Jan 6, 2016

Saw the car of my dreams on the internet, advertised at BMW Portland, listed at a great price. I emailed the dealership and received a prompt reply from David Padgalskas (Salesman). David said he would meet me at 11 AM the next morning. Just like he said, David had the car ready for me to see and test drive. I loved it! Our negotiation was quick and easy. I got a great price and all was smooth. I would highly recommend David Padgalskas and everyone else at BMW Portland for making my car purchase so much fun and satisfying.

Love2Drive

Jan 4, 2016

My wife and i had a European vacation on the horizon and as my last BMW was 14 years old, decided to opt for a Euro Delivery. We have moved to Olympia, WA but wanted to still work with BMW Portland as they have always been super with service and support. We met with David and he was great to work with. The whole process was easy and fun. Everything very clearly laid out and straightforward. David answered all of our (endless) questions or got them answered from the US main office for European Delivery. It was all very smooth. We also wanted a very specific date for pick-up (Monday after Oktoberfest 1st weekend). We were worried it may be a busy day, but David got our reservation in first thing when the time window allowed and we were all set. My sister and her husband were also doing a Euro Delivery last fall with an out of state dealer. We would regularly compare notes. Their experience sounded awful, unclear pricing and requirements, unanswered questions, extra dealer fees asked for, to help "cover their costs". We were so happy with our purchase and delivery, lucky to be working with David and BMW Portland.

Steve Rucker

Jan 3, 2016

David P. is hands down the best sales person I have worked with in 20 car purchases throughout my lifetime. Do yourself a favor and speak with him if you need a new BMW.

Brooke & Christian

Jan 2, 2016

My husband and I ordered a vehicle from BMW of Portland and had the best experience and service. They truly went above and beyond for us. We are a second time returning customer & have done business with BMW of Portland for 4 years; never once having a problem.

PDXBimmerboy

Jan 1, 2016

At the end of the usual smooth delivery process by my sales associate, I was offered the opportunity to meet with the dealership's "BMW Genius" which was new to me even though I've owned several BMW's over the years. I was given Eric Devier's contact information and an appointment was made for me. I met with Eric and he was very friendly and made me feel at ease right away. We went to the car and proceeded to begin the review process. Most of my questions were regarding improvements to the navigation system and for features on this car that I didn't have before. Eric was completely knowledgeable about all aspects of the car and it's systems. He took his time and didn't make me feel rushed or like I had a set time limit with him. He made sure I understood everything and told me to contact him at anytime with any additional questions or even to review again something we had gone over during this visit.Eric is a true asset to this dealership and I'm glad he is available to answer my questions. I would highly recommend that others take the opportunity to meet with him even if they have owned many BMW's like myself. He truly is a "genius" about BMW's!

CHaney

Dec 30, 2015

The sales staff was very accommodating. I purchased a used Audi, and after the first test drive requested to come back and be the first one to start the car from cold. When I arrived, it was outside in the cold, and I was the first one to start it that day as promised. After taking the time to allow me to test drive it twice, Dean was very helpful during the negotiating process. When I returned to pick up the car, it was cleaned up and ready as promised - with a full tank of gas. Overall, this was the most pleasant experience I have had purchasing from a dealership.

SJohnson

Dec 30, 2015

I purchased my M4 using the European Delivery Program from David Padgalskas. I live in the Seattle area and none of the local dealers were interested in working with me. David worked with me through the process and was always very straightforward and responsive. He did what he said he would, and always kept his word. It really was a no hassle buying experience and I got exactly what I wanted for a price that other dealers would not match.Thanks David.

RDN

Dec 29, 2015

Great place to buy a BMW. Excellent customer service!

kgover

Dec 26, 2015

Every aspect of the sales process was truly exceptional. Davie did an exceptional job finding just the right car for me and getting me the best deal. I wouldn't hesitate buying from Davie and BMW Portland again.

Sophia

Dec 24, 2015

CAR BUYING MADE SIMPLEYes - you read the title correctly- "Car Buying Made Simple". In today's information rich internet environment, some car dealers still believe that they can do the whole Wizard of Oz - "pay no attention to the man behind the curtain" - wizardry where they rave about MSRP, below invoice, other buyers looking at your car, and some even want you to believe they are losing money by selling you the car at the price they are selling it - and then there is Portland BMW. They understand the information available to consumers and do their best to cut through all that wizardry and just help achieve the goals of the buyer which is to get into one of the finest made vehicles available at a fair price that puts value in the hands of the buyer and a couple bucks in the dealership's hands so they can afford to be there when you are ready to buy anew. And do so in a respectful, intelligent, and cooperative way.Our first contact with Portland BMW came from the internet where in a popular BMW forum, they were highlighted as a dealership the members liked doing business with. One person in particular, David Padgalskas, was highlighted by members as the 'Go To Guy' in Portland for BMW. We never purchased a car sight unseen over the internet before and were reasonably cautious about doing so. But David made it comfortable. He worked hard to locate the car we wanted and then commenced to put together a deal that we felt accomplished both our goals. He was diligent in his communications, got back to us when he said he would and had the car ready for us when we took the trip to take delivery of it. He even has contacted us several times to see how our experience is with the car and offer his assistance with any questions.Would we recommend the dealership to friends and family? already have and will continue to do so. Would we buy a car from David and Portland BMW again? plan to next Summer.Every new car buyer has an experience with buying a new car - some experiences are bad and we all know how many people they tell THAT story to. Some experiences are good - and that story generally goes untold. A few are truly exceptional. And THAT story needs to be yelled from the rooftops so those dealerships and Client Advisors flourish and take market share from those dealers and Advisors that just don't get it.Whether you are in Portland, Boise, Chicago, Memphis, Daytona, or anywhere else for that matter and you want a new BMW, you owe it to yourself to reach out to David Padgalskas and Portland BMW and let them take care of you. You will find yourself on this same rooftop yelling your praises for all to hear.Great job guys - see you next Summer.

Sophia

Dec 24, 2015

CAR BUYING MADE SIMPLEYes - you read the title correctly- "Car Buying Made Simple". In today's information rich internet environment, some Client Advisors still believe that they can do the whole Wizard of Oz - "pay no attention to the man behind the curtain" - wizardry where they rave about MSRP, below invoice, other buyers looking at your car, and some even want you to believe the dealership is losing money by selling you the car at the price they are selling it - and then there is David Padgalskas. He understands the information available to consumers and does his best to cut through all that wizardry and just help achieve the goals of the buyer which is to get into one of the finest made vehicles available at a fair price that puts value in the hands of the buyer and a couple bucks in the dealership's hands so they can afford to be there when you are ready to buy anew. And do so in a respectful, intelligent, and cooperative way.Our first contact with David Padgalskas came through a popular BMW forum where he was highlighted by members as a 'Go To Guy' for BMW. We never purchased a car sight unseen over the internet before and were reasonably cautious about doing so. But David made it comfortable. He worked hard to locate the car we wanted and then commenced to put together a deal that we felt accomplished both our goals. He was diligent in his communications, got back to us when he said he would and had the car ready for us when we took the trip to take delivery of it. He even has contacted us several times to see how our experience is with the car and offer his assistance with any questions.Would we recommend David to friends and family? already have and will continue to do so. Would we buy a car from David again? plan to next Summer.Every new car buyer has an experience with buying a new car - some experiences are bad and we all know how many people they tell THAT story to. Some experiences are good - and that story generally goes untold. A few are truly exceptional. And THAT story needs to be yelled from the rooftops so those Client Advisors flourish and take market share from those that just don't get it.Whether you are in Portland, Boise, Chicago, Memphis, Daytona, or anywhere else for that matter and you want a new BMW, you owe it to yourself to reach out to David Padgalskas and let him take care of you. You will find yourself on this same rooftop yelling your praises for all to hear.Great job David - see you next Summer.

kate.t

Dec 23, 2015

BMW Portland has been amazing to work with. From our hassle-free experience leasing our new BMW i3 with Brian to today's Genius appointment with Eric Devier. Eric spent an hour with me today going over all the details of my i3. I've been driving it for a few weeks and was amazed at how much more I could learn - from ways to drive more efficiently to features of the car I didn't know existed. I really appreciated having the 1:1 support to answer questions and to get the most out of my driving experience.

R

Dec 21, 2015

I texted the dealer about the car I saw on their website at about 9am; within a few minutes I had an appointment to test drive the car 2hrs later that same day. Sales guy had the car I was interested in all ready to go and had also readied another similar one with other features for comparison. After the test drive, when I decided to purchase, the trade-in on my old vehicle and financing were finished quite efficiently and I drove off in the new car. Entire experience from test-drive to driving away approximately 2hrs. Easiest car-buying experience I've had in a long time.

BrophyM37

Dec 21, 2015

Saturday 12/12, was my third purchase at BMW Portland. Outstanding service once again. Dave and team worked out a great deal for me and the paperwork was ready to go when I came in. Couldn't have asked for a smoother transaction and love my new X3 Diesel! :)

Grannygoat8

Dec 21, 2015

Wow! I was very impressed by Eric's knowledge of our BMW. He is like a walking text book for BMW. Enjoyed my time with him. So friendly and helpful. Thanks for sending him my way.

Henry

Dec 20, 2015

Good experience with Sales rep. Made it easy and comfortable.

Troy Rominger

Dec 19, 2015

From the time we walked into the dealership until we drove away we were treated like friends. There was never any pressure to buy nor any comments about how all the used cars on their lot were the best and any other lots were inferior. We purchased a used car and were treated as we had bought the most expensive car in the showroom.This is our first BMW and our next will be purchased only at BMW Portland.Our salesperson ,Jared,was great and treated us like old friends.You can tell he loves his job for more than just a paycheck. This was the greatest car buying experience we have had ever. We will be back again.

Ralph

Dec 18, 2015

Portland BMW is fantastic. Just bought our second BMW them from salesman Kourosh. Great experience and the best dealership in the Portland area. I have bought from other local dealerships with far less satisfaction.

Portlandcoug

Dec 18, 2015

Just bought our second BMW from Portland BMW. A great experience, especially due to our salesman, Kourosh!!! I have purchased from another "local" BMW dealership and was disappointed with their results. See Kourosh. He's the best.

meis1212

Dec 17, 2015

I had a great experience with BMW Portland. I knew what I wanted and came to the table with my terms. They met those terms and gave me the paperwork to sign. It was as easy as that. Loving my new i3!

Steve 123

Dec 17, 2015

Greg Zuccarello is a great ambassador for the dealership. He does a great job. I have worked with Greg for many years and I trust him and appreciate his attention to detail as well as his knowledge of the products he represents.

Kissa

Dec 14, 2015

What an amazing experience! We had been to two other BMW dealerships that gave us so-called great deals for a new i3, the deals never seemed right. David did so much more! He absolutely took care of us like no other salesman was able to do. The deal was signed within 24 hours and we left happily in our i3. I am normally a tough sell; Davis will have us coming back for all of our new vehicles!

LMNSBLU

Dec 14, 2015

I'm not talking about EDM here.That's what comes to my mind now when I think about my experience with BMW of Portland.David Padgalskas was the star of the show for us.His willingness to make YOU a deal is simply amazing.No BS,straight forward,very pleasant and easy to deal with.No wonder there are a lot of rave reviews about him on BMW forums.That's how I found him.Give him a try-he'll turn your car buying experience world upside down.Special thanks to Wally VanSchlet who delivered the car to us(out-of-state).Again,above and beyond...

REXi3

Dec 13, 2015

This is not the first BMW dealership I went to nor my first BMW buying experience, but it sure looks like David from BMW Portland will be where I will go for all future purchases! I reached out to David, told him about the frustrations I experienced with other (local to me) dealerships and he immediately understood what I was after and how he could make that work. Just a hand full of emails, one visit and we sealed the deal! Everybody at BMW Portland were extremely pleasant to deal with, courteous and professional. After we agreed on the terms and conditions, we were introduced to our car by a Genius who walked us through the latest technology, explained everything very well, and topped off the car while we completed the sales contract with the financing department. All in all - the dealership and David - are a HUGE STEP above all the others I dealt with in the past! This dealership is highly recommended and this is were I will turn to for all my future needs!

AlpinaLover

Dec 12, 2015

My appointment with Eric to go over my new Alpina was great! He answered every question and followed up with an email summarizing the details. He was very knowledgeable super polite.

TruthTeller

Dec 11, 2015

After having to cancel two appointments due to scheduling and weather, (the very polished and handsome) Eric actually met me in a convenient location near my home. We went over every one of my (very detailed) questions and lo and behold, he had answers to every single one. Eric knows his stuff and made me feel like I was part of a family. I have purchased several BMWs in my life and this recent value-added service from BMW of North America, LLC is a wonderful addition to the array of services offered to a purchaser like me.

Bmw518i

Dec 8, 2015

The sales consultant, Wally, made my 4th BMW purchase the most pleasurable of all time. He was responsive and knowledgeable in the product and finance aspects of the deal. Wally was even kind enough to leave a message a week after purchasing the car and offering his services. I would highly recommend Wally to my friends and family. Thank you for such a positive experience.

qdubs

Dec 5, 2015

We moved to Portland and decided we needed to downsize our cars. Found David P online and he exceeded all of our expectations. He was transparent, upfront, and easily gave me the best deal I could find anywhere. No BS and was extremely responsive to all my inquiries. We also worked with Davie Sprigg upon delivery, and he was as genuine a person as you could ever find. It was a pleasure dealing with everyone at BMW of Portland. We'll definitely be back when we're ready for another BMW!

gigatexal

Dec 4, 2015

I worked with David Padgalskas and Matthew Palumbo at BMW of Portland. They were awesome. I had a lot of particular questions, and needs, and while I kept coming back and waffling on my decisions they stayed forthright, and understandable. They provided me with options, gave me stellar pricing, and talked me out of some silly financial decisions as well. They want to do right by their customers, and sell BMWs second. That's rare in a dealer these days.

JC

Dec 3, 2015

I am a repeat customer with BMW Portland and with David Padgalskas. This is an an excellent dealership with excellent service. David is exceptionally knowledgeable in the BMW product. He is dependable and pleasant to deal with. He brings a level of integrity not usually seen in automotive sales. The recent sales transaction was honest, fair, transparent and without pressure. I highly recommend dealing with David in person or on-line.BMW Portland's service is superior thanks to Ingrid Jackson. She also brings a level of integrity and fair dealing in the service and maintenance of one's car. Jesse Blair is my personal service advisor. I just give him the keys and he takes care of the rest. No worries. He gets the job done right.

HD

Nov 25, 2015

Eric was extremely helpful! He was punctual, patient and able to share so many shortcuts! He made us feel comfortable in calling anytime we have questions in the future!

Bornean Bay Cat

Nov 23, 2015

Eric was excellent in his knowledge of my car computer and ALL it's options!He spent as much time as I needed to learn everything. That says alot about him and how well they put customer service first!!!

npdx

Nov 22, 2015

Eric was great at helping me get my 235i all set up. He had some great short cuts and showed me things I didn't know. Thanks Eric!

Abhi K

Nov 14, 2015

This was my 2nd out of state BMW purchase. Just FYI, my in-state BMW dealers are jokers. Can't say enough things about them. I heard about David and shot him email for i3 and 3-Series. Decided to go with 3er. Finalized the deal over the email. I told David what I want and if he can do the deal. David gave me upfront transparent answer. There was no going back and forth. We made the deal over the email. Locked in rate, MF and everything. I picked up car after 3 weeks since I was travelling for work. I drove 3+ hrs to pick up the car. There were no surprises when I got there to pick up the car. Every thing was exactly what we have discussed over the email. David will be my man for next BMW when my current lease will be over.

Teri

Nov 8, 2015

Eric was fantastic. We live in Ridgefield and don't make it into Portland too often. Eric came to our home for our Genius appointment. I had several questions regarding the navigation and he answered them all. My husband has a 2010 series convertible that he bought used from a private party and Eric even answered a couple of questions for him regarding that car. Eric was so nice and seems to really enjoy what he does and that sends such a positive message about both Eric and Portland BMW.

fallenneutron

Nov 3, 2015

I learned so much from Eric! I walked away knowing so much more about the car. He showed me tips and tricks. It was an invaluable experience!

M

Nov 2, 2015

Eric patiently went over all my questions throughly. I left the appointment with so much information and was able to utilize the things I learned to get the most out of my BMW. He is certainly a BMW Genius!

sdub32

Oct 9, 2015

I reached out to BMW Portland via their website regarding a new 2016 BMW X3. David Padgalskas reached out to me via e-mail offering his assistance. Throughout the whole process he answered any questions I had very clearly and in an upfront, no non sense manner. It was easily the most straight forward and painless buying experience I've had thus far and I've purchased several cars before. The day of purchase happened to be his day off and he made sure to pass me off to one of their best sales person to finish the process on the day I took delivery. There was nothing lost in translation from David to the sales person he passed me off to, everything was smooth and exactly as what I had agreed to with David. So if you want a straight forward, no nonsense experience with the best price, ask for David and he will make sure you're well taken care of.

blkshoe

Oct 7, 2015

My experience was much better than anticipated when walking into Portland BMW. Greg, the sales person, was very knowledgeable, pleasant, and easy to work with during the process of purchasing the car. He even made a special trip out to help me with a "glitch" that turned out to be minor a few days after I drove off with my car.Eric, the genius bar person, was amazingly patient and thorough. So kind to answer all of my questions and leave the door open if I need to touch base in the future. Really helped me feel like I have great knowledge in optimizing my cars capabilities.

Sapota

Oct 2, 2015

Bought a 2016 3 series from David P at BMW Portland from Texas (out of state purchase with PCD delivery). Transparent no nonsense experience from beginning to end.Attractive pricing, prompt response. Definitely recommend.

Lee Adams

Sep 22, 2015

Today was our second visit to BMW of Portland and once again i was blown away with service adviser, Jessie. We have purchased 5 cars from Medford BMW, but wehave been investigating movingto the West Linn area. I met Jessie a few months ago when we were in town and our check engine light came on in our 2006 750i. Not only did Jessie take us in immediately, he showed genuine concern. I haven't had much trust in service advisers in the past, with the exception of my dealer in Medford. Jessie took care of the issue, found a small oil leak that I wasn't aware of, and suggested I take care of it at my next oil change and it would only cost about $35.00! Nothing on my BMW ever cost that little and it really impressed me. Jessie called when we gothome tomakesure we got home safe and make sure everythingwas good with the car. We recently traded in the 2006 750i for a 2009 750i and i called Jessie this morning to tell Jessie we were in town and could i stop into the dealership to get the car washed before we head back home? He told me no problem. I had some questions about the new baby and once again, Jessie went above and beyond. He is outstanding and will be our only service adviser when we are in Portland. Thank you BMW of Portland for hiri gsuch outstanding staff. Lee Adams of Myrtle Creek, Oregon

DSP

Sep 9, 2015

Well I found David online as I live in Texas. I purchased a M4 through him even though he is in Oregan because it was very easy and straightforward dealing with him. I did European Delivery and then Performance Center Delivery in the US and he had everything setup perfectly. Everything was done on time and correctly. A very smooth purchasing experience even though I had never sat in front of him. I liked him enough to recommend him to a few other people as well.Would highly recommend his services if you are in the process of buying a BMW!

fubwit49

Aug 31, 2015

Ask for Eric Dobson an amazing client advisor!! Helped me through financing and delivery! The most easiest car buying experience ever! Eric's was no pressure and a great communicator! He went over everything from head to tails on the car!! Ask for him you won't be disappointed!!!

marwin8

Aug 24, 2015

This was my first big car purchase and it went by seamlessly. BMW Portland had the car that I wanted and since it was out of state I did some research to see who I can speak to about the car and David Padgalskas' name automatically popped up. He had outstanding reviews so I went ahead and contacted him. Since then he helped me every step of the way, was very helpful, and helped me purchase my first car with no issues. He was very understanding of my situation being that it was my first car and he really made this an easy process for me on getting the car that I love! I definitely recommend David and this BMW dealership as the staff was also really helpful.

Janice Pitman

Aug 8, 2015

Eric Devier is one fantastic "Genius"! He not only knows every detail about the car, but he also knows how to explain it to the customer in a way that is not embarrassing or intimidating. I left BMW feeling very informed and satisfied! I truly appreciated his help!

haijgi

Aug 7, 2015

Dealing with David P. is easy. Everything is up front, transparent, and no surprises. Worth the trip from Seattle. David K. walked us through the actual delivery, and he did a great job as well.

JAKM3

Aug 6, 2015

David P. made my new car buying experience an absolute pleasure. Throughout the entire buying process, including European Delivery followed by Performance Center Delivery, David was on top of every detail and incredibly responsive to my seemingly infinite number of questions. I cannot recommend anyone higher than David for anyone's next BMW purchase!

Roseanna

Jul 31, 2015

Eric Devier took the time to drive to our home since we lived in Vancouver and quite a distance from the dealership. He answered all my questions and also reviewed the features of the car that I hadn't yet experienced. He is obviously a "BMW genius".

wordsworth03

Jul 31, 2015

David gives you all of the information and best price up front. He is totally transparent and makes new car buying easy. He has made me re-think how dealers work and I highly recommend him to anyone wanting a new BMW!!

Ralph

Jul 30, 2015

I have owned three BMWs the current 328i purchased from Portland BMW. I have purchased many cars and In sales, Kourosh Homayoun gave my wife and me THE BEST sales experience ever. Although time consuming due to the paperwork, negotiations were straight forward and I believe beneficial to both parties. It was a Saturday late afternoon and GM Andrew. Clark who was on his way to a Timbers match, stopped in, introduced himself and thanked us. We are so pleased with our "ultimate driving machine." I could tell several stories about how we are always welcomed at this dealership when we just visit to "kick tires." They are the best!!! Previous 128i was purchased from Kuni BMW's top salesman. When we returned for our next BMW while discussing a purchase, he was surfing the web for his trip to Hawaii. Very disrespectful I will never set foot on Kuni's property. See Kourosh at Portland BMW.

happy driver

Jul 30, 2015

Eric is definitely a BMW genius, and very gifted in explaining the intricacies of the car and its electronics. He made the whole process fun and efficient, and I learned everything I hoped to know. He is an amazing asset to BMW Portland! My husband and I bought a different car from a different dealer last year, and we left confused. Eric left me feeling confident and ready to use the car features. Thank you, Eric!

lariet

Jul 30, 2015

We have been clients at BMW Portland for many years where we receive excellent and resourceful service. We recently purchased a 335i to replace a 5 series wagon. The level of exceptionally superior service we have come to expect was exercised during all phases of the purchase. A special nod to our long-term service representative Eric Fischer, for locating an automobile with appropriate features based on his knowledge and history with us. The car arrived, was test driven, purchased and training was provided with minimum effort required from us while making us feel special and the center of staff attention.Especially accommodating and unique was the training provided to us by Eric Devier who came to our home, spent significant time showing, demonstrating and programming for us the very impressive technical features of the auto. From driver settings to garage door opener to entertainment features, Eric guided us through as much information as we could process always sharing and reinforcing our delight and enthusiasm for the car as well as displaying his impressive depth of knowledge. To Eric Devier, to Eric Fischer and indeed to the entire team, many thanks.

P_A_Niner

Jul 28, 2015

I was in the market to upgrade from my 2011 335 to a new M4. After reading and watching reviews online about the new car it was finally time to contact the local dealerships through e-mail. David Pad from BMW Portland was first to contact me and we scheduled an appointment for a test drive. When I arrived for the appointment David didn't waste no time in letting me and my friend go for a a test drive in a new M4 convertible, it was a blast and everything I could of hoped for in an BMW M car. He even offered for me to use his own personal vehicle for a test drive since he drove a new M3 with manual transmission to compare to the M4 since he knew I was torn between the two models. Finally, we sat down in his office and spec'ed out my M4 the way I wanted it to be built and negotiated a fair price for the car and the extras I wanted installed. The other local BMW dealerships did get in contact with me but none of them got close to the offer David from BMW Portland was giving. Even after I taking delivery of the M4 the level of service received from everyone at the dealership is great! Couldn't be happier with my new car and a new long term business relationship with BMW Portland!

535Portland

Jul 7, 2015

I had the pleasure of working with Eric Dobson as I conducted my search for a certified pre-owned 535. My challenges were two-fold: 1) Finding a vehicle with low mileage and a variety of trim packages that I desired and 2) Staying within a pre-determined budget. Beyond being professional, Eric followed up with me continuously promising that he would strive to make my experience the best I've ever had with a dealership. Being new to the sales team from the service department, Eric understands first hand what makes customers feel at homeaccountability and great service. While we weren't able to find our vehicle directly on the lot, Eric looked throughout the region for us, as well as promised to provide great service even if we found our vehicle elsewhere. Our experience also extended beyond Eric with others at the dealership who extended an invitation to us to attend the BMW driving event and lunch. Can't say enough good things about Eric and his team.

Mr Bean

Jul 1, 2015

Eric very persistently and patiently worked to schedule an appointment for my recently purchased i3. He knows more about the vehicle than anyone I know and is incredibly generous with his time. This guy is a gem and a fantastic resource to have at the dealership.

Robert1288

Jun 11, 2015

I purchased a new 2015 535xi and Eric spent over an hour with me going through all of it's features. I owned multiple BMW's over the years but was shocked how my more technology is in this car. Eric spent a lot of time teaching me many short cuts to make the I-Drive system very user friendly and also spent a good amount of time on the voice command system. Eric was very through and knowledgeable. If you're looking for a BMW expert Eric is your guy. I highly recommend him.

dale

Jun 6, 2015

Eric, Thank you for your professionalism and knowledge of BMW service. The whole service department team is the best in the business! I would recommend BMW of Portland.Dale

tdoan

Jun 5, 2015

I must say David Padgalskas is very fast at responding to my emails. Up front and answered all my questions. Some of the dealership I emailed never even responded except for David. When I'm ready and save enough money will definitely buy it from David just because I know he will take good care of me. I highly recommended David. Thanks again David will be in touch again.

MM56

Jun 3, 2015

Eric did an exceptional job with "BMW Genius" portion of our new car buying experience. I've owned Lexus,Acura,Mercedes none of those brands can hold a candle to the technical support/set-up that Eric and BMW provided. Thanks M.Moser

fresh123

May 26, 2015

after recently purchasing an i8 from BMW Portland, Eric Devier made a personal visit to my home and spent close to 3 hours going over "everything". He reviewed the entire car with me, including setting my garage door openers, adjusting the charging voltage, setting up satellite radio, etc...this occurred about a week after buying the vehicle, and this was MUCH more effective than the 30 min session at the dealership. Having had the chance to drive the car for a week, and having a follow up session was invaluable. Kudos to Eric for doing this and to BMW Portland for enabling this service.

bmwdan

May 20, 2015

I have had three excellent service experiences with Sean Riley in the last six months. He is a real asset to the service department at this dealership.

aam

May 16, 2015

The BMW genius program was really worth the time out of.my day. Eric was very knowledgable about my new car, answered all my questions and enlightened me on on many other features of my car.He was polite and friendly in addition to well versed in all things BMW. This program is extremely valuable and added to my overall excellent experience dealing with BMW of Portland for the order and purchase of my 2016 X3. Thank you!

Fcollie50

May 16, 2015

I came in with very specific requirements for an i3 and everyone at the dealership worked to make this happen. The genius was very helpful in teaching me all the features the car offers. I had read the owners manual, but sitting in the car and walking thru all the technology was extremely helpful.

cocomtn

May 15, 2015

I have visited BMW Portland twice now and have had an outstanding experience each time. I purchased a used BMW trade-in from their Mercedes dealership (under the same ownership) which included a short-term warranty. On my second and most recent visit, Sean went above and beyond the call of duty, working with the dealership on my behalf to cover a repair that is generally not covered. Sean had my best interest in mind and as a result I recommend him above any other representative I have worked with.

faraz057

May 14, 2015

Best BMW dealership I have ever been to, Sean Riley's service was phenomenal. Very honest and very knowledgeable. Will do business again for sure.

Flatus123

May 11, 2015

They tried to sell us a wrecked car. Hard to believe actually. We noticed the damage on the return of the "take it home for a night" plan. Sales manager claimed they had $3,600 worth of work done. If the car was in such good shape as claimed, why the $3,600? "We'll discount it $200" is what the sales manager said. Are you kidding me?! The rig is already above retail, and wrecked! He said he was into the car more than we offered. Oops, looks like you paid too much for the trade or at auction. Not likely.I'm familiar with lithia auto dealerships, being I'm from Medford. Something's never change. Erica was however a very nice sales rep.

Paticia1845

May 6, 2015

Eric D is an excellent instructor on every aspect of our new car the 535i. We have never owned a BMW and it has been quite a new adventure. He was very patient with us which we needed also very professional!

rtborgens

May 6, 2015

One of the best compliments you can give to a car dealer is your repeat business, the other is referring them to your friends. We did both of those things and could not be more pleased with David's pristine attention to customer service he provided to us on our 2nd car from him in less than a year as well as to our friend. Thank you David!

happy customer

May 5, 2015

eric is friendly knowledge able his tutoring was just what I needed I would hope everyone gets time with Eric ! not being a techy myself eric's friendly help was greatly appreciated

Jamie_S

Apr 28, 2015

I just wanted to take the time and give a special thanks to Sean Riley and the Portland BMW Service Department for taking such good care of us while our BMW was being serviced. Everything was perfect. Sean got us in and out quickly, and kept us very well informed about the status of our car. We highly recommend him as a Service Consultant. The Portland BMW techs were very thorough; they even found a fault in the car that we didn't even know about and fixed it as well during our visit. Great job everybody!

Dr.VRCJohnson

Apr 18, 2015

I purchased a 2014 BMW 528i last month and I love it! Eric came to our home in Vancouver on his drive home to help me become more acquainted with the technology of my new car. Eric was simply "Genius" in his guidance and gave us Top Shelf Service! We received a thorough overview of the car's systems and learned about all of the incredible capabilities. Eric then proceeded to patiently address each of the questions/concerns on "my list". Eric was so very knowledgeable about my new car that it left both myself and my husband at ease. He gave us his card and invited us to contact him in the future with questions, after we become more acquainted with the car. We clearly understand the "genius" reference when it comes to Eric---He is exceptional!Velma & Franklin Johnson

Sudhir

Apr 16, 2015

I recently bought a 2015 Ionic Silver BMW i8 Pure Impulse World. The user manual is not very user friendly, so I had two visits with Eric Devier (the resident BMW Genius) at the Portland BMW dealer, to learn several specifics about the car which were not easily readable in the manual. Eric is very knowledgeable and was very helpful and patient while explaining the items of interest to me. I appreciate his help.

Lightbndr

Apr 15, 2015

Eric really helped me to optimize the incredible capabilities of the new i3. It is a complex system and he made it easy to understand and fun. I look forward to working with Eric again in the futre.

spaceage

Apr 8, 2015

Eric is awesome--he really knows his stuff regarding BMWs and was able to answer all of my questions. I highly recommend getting in touch with Eric if you have questions regarding your BMW. Thanks Eric!

jen

Apr 7, 2015

BMW of Portland deserves ZERO stars. BMW of PDX LOST my car after it was suppose to be towed into the service department and then had me sit in the waiting room for over TWO hours with my child without telling me what was going on. I had to lose my cool in order to get assistance. Eric, my service rep, would not speak to me. It was only until I talked to manager that I got a very half hearted effort to resolve my issue. They FINALLY found my car and gave me a loaner. When I returned to pick up my car, I RAN OUT OF GAS two blocks from the dealership. I called the service manager, Jeff Klein, and explained my trouble and he was very apologetic for my inconvenience. He offered me a tank of gas and a free battery for my trouble. This would have been an ok resolution had I not been turning in my lease within the month! I also had an issue turning in my car. I was told it would take 15 minutes and I sat in the waiting room again with my infant son for close to an hour where something was going on in the backroom that I was not informed of. I felt there was a bait and switch with some charges at lease end and again had to lose my cool before anyone would even consider talking the issue through with me. I ended my lease and RAN from BMW of PDX. Don't be deceived by their remodel. Stay as far away as you can from this BMW dealership. They are horribly run and will make HUGE mistakes and refuse an explaination or recovery for lost time for their errors. AWFUL BUSINESS!!!! Ugh, I have the hereby jeebies just thinking of how angry this company made me, be warned if you decide to chose BMW. They do not care about their customers, even if you try and take it up with them.

neilbradley

Apr 2, 2015

A bit over a month ago, my truck started to die a horrible death. Faced with the fact that I no longer could tow my track car with my truck, I was in need of something more upscale. I looked around at various dealerships in the area (and one out of state) for an X5d.At one stop, I came in to see David at BMW Portland. We looked at their stock, and nothing on hand really was exactly what I was looking for. David suggested both an order, and something else I hadn't considered - a lease. I had zero experience with leases, and David talked to me for a good 30-45 minutes about the lease process and guidelines, something he'd gone through himself.Zero pressure to go one way or another, and after thinking about it and talking it over with my wife, we decided to order a 2015 X5d with a lease. It arrived today. The process was completely painless. No pressure. No hard sell. No screwing around that I expect from most dealerships. David is a stand-up, straightforward guy who clearly loves the products he sells.If you're thinking about a new (or used) BMW, go see David. He'll treat you right. I'll be back.

PDX Family

Mar 19, 2015

Eric answered all my questions and was very informative. I learned so much about my new i3 and its features. Thank you Eric and BMW Portland

Rubensandwich

Mar 11, 2015

The BMW Genius program is pure genius!Eric did an amazing job showing me all the features of my new BMW. Eric has an amazing technical knowledge and is able to explain and teach in a way that is comfortable and encouraging. Eric was knowledgeable, kind and patient during both of my appointments. You can't stump this Genius!

DJ

Mar 5, 2015

I wanted to applaud BMW for their BMW Genius program. Eric did an awesome job, including coming to our home to take us through all the features and gadgets of our new X5! He was very knowledgeable and able to answer any question I ask, even the stupid ones. Thanks again, I think the program is great! Deb Jarvis

BMW Mark

Mar 3, 2015

I recently purchased an i3 from BMW Portland and it was a quick and smooth experience, just like you want it. Jared (sales) and Eric (the Genius) are both real BMW guys with a wealth of knowledge. I can't recommend these gentlemen highly enough!

BMW

Feb 17, 2015

Eric did a great job showing me the features of my new BMW. Eric is well informed and demonstrated patience while teaching me the technical aspects of my new car. Eric has a professional and friedly demeanor and encouraged me to call or visit with any additiional questions.I can say the same about my sales man, Jared Schafer who I bought the car from; well informed, courteous & friendly. I felt he sincerely wanted me to be happy with my purchase, and I am.

Steve

Feb 10, 2015

David P really knows his stuff. He was able to answer all my questions about the M3 I bought. Turns out, he's owned M3's himself. A car guy through and through, David is a perfect fit for a car enthusiast looking to buy a very special BMW. Plus, his after the sale service has been outstanding including him driving out to my office to check out a problem I created myself! I look forward to buying future cars from David, and plan on referring others to do so as well.

Susan

Feb 7, 2015

My new BMW has so many "whistles and bells" I couldn't remember everything I learned when I drove it off the lot. Eric contacted me to take care of all the questions that I felt only a "genius" would know. He explained everything simply with "hands-on" demonstrations. And, he left me with the promise that if I still had a question, he would be happy to continue to help! Thanks, Eric.

coachcory14

Feb 5, 2015

I worked with Brent, he went out of his way to make the experience about me and not about him. Found the care we wanted!

tim

Feb 5, 2015

I recently purchased a car from David through BMW's European delivery program. While the program presents a variety of nuances and challenges, David was helpful and able to provide insight that others could not. At all times David was professional and a genuine pleasure to work with. I would definitely buy another car from David and I would not hesitate to recommend him to a family member.

Shab

Feb 2, 2015

I just leased my 4th BMW, but my first through pdx BMW. My last 3 leases were through a dealership in Beaverton HOWEVER I have never been happier then I am after my experience with BMW in Portland. I knew exactly what I wanted and went to my original sales rep at the previous dealership ( you would think after 3 previous leases they would have tried to keep my business) needless to say I ended up searching around and I am SOOO GLAD I did!!! I even considered getting a Mercedes or a Jaguar. I test drove a few but honestly, if you have ever driven a BMW you will understand why I could not go to a different manufacturer. I am a BMW lover and don't think I'll ever drive anything else. Andrew the GM and Wally the sales rep made my purchase and entire experience amazing !!! I am now in a 640i grand coupe and I could not be happier. They listened to what I needed and wanted ( instead of trying to get me into a car they wanted to sell me) and made it possible for me to not only get the car I've dreamed of driving for years but even got me out of my previous lease 9 months early! If you are looking for a BMW you MUST check out this dealership and ask for Wally! The GM Andrew has an amazing team and makes sure that you are taken care of! There were multiple individuals that helped make it possible for me to get into my vehicle. This truly shows that the entire team in Portland is outstanding! You will not be disappointed, as a matter of fact you will be thrilled, I know I was! I will be a loyal and I know all my future purchased will be thorough Wally and Andrew ! The one on one client care was amazing, and I could not be happier! Thank you to Andrew and Wally for your exceptional and superior customer service! You have earned my business for a lifetime ! Thank you !!! - Shab a true BMW lover <3

yspopowich

Feb 2, 2015

David was an outstanding salesperson and responded to my needs perfectly. Eric did a fantastic job acclimating me to my new M4. He is a true BMW 'genius' and informed me of details about the car I never would have otherwise known.

DC

Jan 31, 2015

I think the Genius program is genius! Eric followed up immediately after my purchase and helped me pick a convenient time to come in and learn about my X-3. Eric answered all my questions and then some and made me feel comfortable that I can call, text or e-mail anytime when I have additional questions. This is my second BMW in 16 years (my 328i is still alive and well) and also the second from the same dealership. My sales rep, David, was just as helpful and personable as Eric and made the car buying experience fun. Thank you guys!! DC

rhdsa

Jan 28, 2015

Looking to work with someone who is honest, listens, is knowledgeable, is very patient, and keeps you well informed throughout the process then David Padgalskas is the person to work with! This is the second time Ive worked with and purchased a BMW with David. I am not the type of person that will walk into a car dealership and out with a car the same day. It takes me several weeks to go through the process including multiple test drives, lots of question and answer sessions, price talks, etc. David is there throughout the entire process and not pressuring you along the way. He is easy to contact and quick to return correspondences. I highly recommend David!

JGus

Jan 19, 2015

Loving our new BMW i3 thanks to Eric the 'Genius' who took the time to come to our house to fully explain the car and charging system. He is far more knowledgeable than anyone else I've spoken to about this car. There is still more for us to learn and Eric has offered his service anytime we want more info on the car and its features. The sales experience was also stress-free thanks the Matt who helped coordinate the delivery and did a great job following up to see if we needed anything. I highly recommend BMW Portland.

Sean H

Jan 18, 2015

I recently started shopping for a BMW 4 series around Washington/Oregon. When I reached out to BMW Portland, Yazen greeted me. From the beginning, Yazen is very helpful, responsive, friendly, and frank. He tried his best to help me get the factory ordered 428 gran coupe that I wanted. Because this is my first BMW, I had many questions for him and Bryan, and they always responded back to me in a short time to help me understand the process. Today I went to BMW to pick up my 428 Gran Coupe. Again, they were very kind and helpful throughout the whole process. I love my BMW and if I want to re-lease another BMW down the road, you bet BMW Portland is the first dealer I will contact.

MRain

Jan 16, 2015

Great people... good price.. great customer service...all staff from Portland BMW provided above and beyond knowledgeable customer service..I really appreciate for that and had full satisfaction..,, Thank you..

RPinedo

Jan 13, 2015

I met with Eric today, my BMW Genius. I have had the car for over a month now, but was only recently able to schedule a visit with him (my schedule, not his). He has been offering to connect with me since I purchased the car in early December. I have to say, he taught me things about the car that I had no idea about! He is super friendly, and truly knows the cars well! The best part for me was, since my schedule is so tight, he came all the way out to my office, and sat in our parking lot to teach me about the car! Incredible!! Thanks, Eric!

OrangeIlan

Jan 7, 2015

I connected with Eric over social media, and he has been very kind to help me with my i3 REx where my dealer's genius could not. He spoke to me over the phone at length about my problem, and was able to suggest solutions I hadn't received before. He also left me with a few tips about my car of which I was unaware. He really knows the i brand very well, and he's on top of all the current news and features about the car. I found in talking to the genius at the dealership where I purchased my car, that I knew far more about the i3 than he did. Not so with Eric. He also checked in with me until he was sure my problems with my car were solved. I am very grateful for his help, and would recommend him highly!

Elle

Jan 5, 2015

Eric provides the ultimate customer service by driving all the way to my home to program the garage opener on my BMW, I couldn't do it without him. He is very knowledgeable about the car and answered all my questions.

Flamingo

Dec 27, 2014

I was buying my 4th BMW and contacted David Padgalskas to see what he could do for me in ordering a 640i convertible for European Delivery. I had spoken to several salesmen at other dealers to buy this car but no one followed up. David kept the ball rolling and always followed up each question I had with a quick answer. I could not have asked for a better Client Advisor and will continue referring friends and family to David. He will always be my contact with BMW! Thank you David.Capt. Gerry SalvoAmerican Airlines Ret.

ecjlem

Dec 26, 2014

BMW Portland provides a great service through the Genius Program. Eric Devier was professional,friendly and very informative. He reviewed BMW's best use protocols for my 328i as well as practical settings based on personal experience. I had overviewed the Owner's Manual prior to our meeting and Eric efficiently responded to my questions and clarified information. A wonderful program that should prove to increase buyer's optimal operation of their BMW!

cuzpdx

Dec 24, 2014

The recent Genius session with Eric was worth every minute. Although i had gone thru (briefly) the manual of my 2015 X1, I learned far more with Eric including important things that are not in (or I overlooked) in the manual. These are things that will truly enhance my experience with the X1 for as long as I have it.My experience purchasing the X1 with Kourosh was also excellent. He could not have been more helpful - both in ordering it as well as in the delivery process.I highly recommend both Kourosh and Eric.

gsm1070

Dec 24, 2014

I entered BMW Portland looking to trade in two vehicles for a used 2014 X1 or a new base model X1. I was greeted by Client Rep. Ian Killough immediately and he was extremely friendly from the moment we met. He listened to and acknowledged all of my requirements and desires and from that moment forward without question was "in my corner". He never once attempted to waste our time by showing me a vehicle that would not benefit me and investigated every avenue and option for me. He eventually located a brand new X1 that was fully loaded and top of the line and I never would have dreamed this car would be an option for me. After he and his team fought tirelessly to get me the most for my trades they astounded me by making me such a competitive offer on the new X1 that I could not refuse. I ended up with the new X1 for a price I would never have dreamed of and three days later I still have a smile on my face from my deal of a lifetime. From start to finish Ian was very attentive and accommodating and was by far the best sales rep. I have ever had the pleasure of dealing with. I will only go to Ian and BMW Portland with my future BMW needs. They easily made a customer for life and I am incredibly grateful and satisfied. Thank you BMW Portland!-Greg Marek

BMWX1010101

Dec 21, 2014

Dean was incredibly helpful, providing info on various models and associated lease rates. Once I came to the dealership he worked with me through the buying process which was simple and straightforward. Love our new X1. Yazen was extremely helpful and responsive as well.

m_p

Dec 13, 2014

I'm a IT professional and live in Seattle area. I recently bought a BMW 328i 2015 MT and given the selected options it had to be custom ordered.After extensive research and shopping around I opted to work with David Padgalskas based on both his excellent offer and especially on the reviews posted online. It was about a 3 months long process end to end, however every step was a breeze: 1. Ordering. All the options selected were ordered correctly by David with no omissions or push for other things I didn't want2. Tracking. David kept me informed with the each step of the process: production (VIN number), shipping (link to track in real time the ship carrying my car), reception at the dealership (picture of the car fresh off the truck).3. Delivery. The car was in perfect condition and the price agreed was honored without any problems. David also helped with extremely competitive financing. David Padgalskas proved to be trustworthy, easy to work with, totally transparent and very accommodating. He clearly exceeded my expectations and I will strongly recommend him to my friends and coworkers looking for a BMW. Thank You David!!

jimcam

Dec 11, 2014

Eric spent an hour with me earlier this week introducing me to the many new features of my 2015 X3. Eric was able, in very short order, to familiarize me with the many new capabilities of the X3. He is enthusiastic, knowledgeable, and a delight to learn from. He loves what he does and makes the entire ownership experience a true pleasure. Anyone who buys a car at BMW Portland should be sure to get an introductory session with Eric.

Bill

Dec 10, 2014

I have owned my new BMW 3 series for 2 months and was gradually getting to know the extensive features but I was never comfortable with the music/radio functions. Eric Devier was kind enough to keep in touch and I wisely took up his offer to get together and go over my questions. He did an excellent job reviewing the sound/station/preset features and even set things up to work with greater ease and function. He clearly loves his job and is an expert at sharing his knowledge so that new owners of a BMW have even more pleasure driving the car.

beckkirk

Dec 6, 2014

Eric Devier who is the Genius that worked with me after our purchase is a real asset to the Portland BMW dealership. He gave me the hands on tour of my X5. This car is amazing. We knew we fell in love with the car during the test drive. We were going to custom order but our salesman found a car in route to California that was almost a perfect match. Safety was critical to my search in a new car. Had no idea I would enjoy driving so much. Eric really showed me so many short cuts and explained safety features in detail. Plus I had a great time and the car navigated me home and bypassed heavy traffic and accidents. Yeah!

gahvonback

Dec 6, 2014

Eric was wonderful! Friendly, knowledgable and was great about being able to work around our schedule. Every person we worked with directly at BMW Portland was top notch. Thanks to all for making our first BMW buying experience such a pleasant and positive one!

andrew811113

Dec 4, 2014

I purchased a M4 from this dealership and I can say this is the best dealership I've gone through with the best service so far. Eric, the BMW genius really knows his stuff and answers my questions about the car without hesitation. He also filled up a free tank of gas for me. I would recommend others to BMW Portland for their top-notch service :)

E.busca

Dec 4, 2014

Recently purchased a car from bmw of portland. Everyone from Ian to Eric to Nathan, actually so far everyone that I've dealt with has been knowledgable, straightforward, pleasant. Thanks for the free tank of gas Eric, even if you spell your name wrong, lol . Would much rather spend my money here than Kuni, no question. Do yourself a favor if looking for a much better buying experience and better prices skip Kuni and go BMW of portland.

erikipsen

Dec 3, 2014

To be honest, I was a bit skeptical about needing a BMW Genius. After all, I already own a BMW (albeit older model), I am fairly computer savvy, and I had already played around with the car and found it intuitive. However, Eric Deviers email and call to invite my wife and me to an appointment were super friendly and came with a gas top-off, so why not? We spent an hour and a half with Eric and I was blown away with some of the things I learned, including profiles, using shortcuts, and customizing the car to meet our needs. Eric was patient, knowledgeable, and professional. He did a great job of answering both my and my wifes questions and fixed a number of settings thus removing some of the initial annoyances that I had assumed I was going to have to live with. It was an hour and a half well spent, and I highly recommend Eric!

jesrek

Dec 1, 2014

I don't live in Portland. I was having trouble with a BMW dealer in Seattle--I was quoted a price for a 2014 328d and, when I tried to accept, only the 2015 was available, and it was $3,000 more. After unsuccessfully trying to negotiate, I called BMW Portland on a whim and talked to Wally. He asked me what I wanted to pay, and when I quoted the 2014 price, he (after about 30 minutes) said yes. He made everything after that just as easy, straightforward, and pleasant. Everyone I met at the shop--reception, parts, salespersons standing around, staff who don't need to know me--was friendly and helpful.

michael jamieson

Dec 1, 2014

i have purchased a few cars in my time, but none have been as enjoyable and smooth as this one. Ian was extremely welcoming and took the time to find the deal that would suit me! he even managed a way to take my old car off my hands!!!! it was a win win situation. The deal i got on my brand new 2015 x1 could not have been done without Ian and Andrew. They talked me through the process and what would be required and unlike other dealers actually listened to what i was looking for and wanted! there where no hidden costs or fee, nothing but the truth! 2 absolute top blokes!!!!a must for anyone looking for a great deal on the ultimate driving machine!!!

bluegrassnfool

Nov 29, 2014

Purchased a new 650i xDrive and had the best experience ever. The experience was outstanding, seamless and friendly. I can't imagine a better experience. And, did I mention the price I negotiated was way better than I expected. Make sure to ask for Client Advisor David Padgalskas. He was courteous, friendly, knowledgeable, patient, accommodating and just an all around nice human being. Anyway, if you're in the market for a BMW, check them out. You won't be sorry.

gailbolte

Nov 28, 2014

I've owned a few BMW's and recently switched models. I wasn't sure it was necessary to take the Genius experience since my car was only a couple of years old, but it was so valuable. Eric was super friendly and made our meeting fun. We reviewed some of the old attributes of the car and I discovered some changes that BMW has made to it's new models. I liked how Eric was just as excited about what I was learning. He has a real passion for BMW cars. He was sure to tell me that I could call anytime, if I forget something that we discussed. This new car purchase and Genius delivery allowed me to feel more connected to people at BMW Portland. I look forward to continuing to work with them in the future.

uahmad

Nov 25, 2014

I made an appointment with David through email and met up at closing. This was a very smooth and relaxed buying experience. I feel I got a good deal and David was very easy to work with. I would highly recommend buying from this dealer and specifically David.

TomCrites

Nov 23, 2014

It's been 20 years since I bought a new car and the technology has changed a bit since then. After reading the manual I had a stack of post-it questions nearly an inch thick. Eric was great! He took the better part of an afternoon to walk me through each one, showing me how to get the most out of a new 435. And after answering all my questions, went on to show me some tricks and set-up that I had not caught going through the manuals - a really helpful session. And to top off the afternoon, he filled my tank!

david85m

Nov 22, 2014

Buying a car is never a fun thing, but this process truly was fun and I've never been happier with a car purchase. I've owned close to if not over 20 cars and I'm 29 years old. I've had a few great cars but none have been a 'pleasure' to purchase which really impacts the overall ownership experience. I was the owner of a VW Jetta TDI and it was purchased new so I was being extremely picky in my search for a pre-owned BMW. David was an absolute pleasure to work with. He never appeared annoyed or offended when I decided a particular car wasn't for me and after deciding on one to purchase after driving about 5 different cars, he never came across as tired or pushy. The whole buying experience was truly one-of-a-kind and I don't know that I'll ever be happier with a car purchase. The after purchase customer service is top notch and I simply can't say enough good. The price we agreed upon was fantastic, they gave me exactly what I wanted for a trade and the whole process was quick, easy and fun. THANK YOU!

marie.fogarty.9

Nov 20, 2014

This is a my first BMW and saying that, I had an Audi before and the sales and service was far above my experience with Audi. Kourosh Homayoun was a pleasure to do business with and responded with answers to all my questions before and after purchasing.'Eric drove from Portland to Woodland, WA (31 miles) and met with me to go over all the questions , and even my repeated questions on the same subject, until I understood the options on my new BMW. I have to say that the Genius Program is far and above the norm in customer service. Eric was prompt, courteous and answered each of my questions with patience and was knowledgeable on each and every question I asked. Thank you BMW for providing this service to every buyer.

BavarianMW

Nov 17, 2014

After having our car a few days and making a list of questions for the BMW Genius, we presented our list to Eric and had the best time with him as he patiently set the car up for each of us individually and then answered all of our questions. He taught us many things we never would have discovered on our own and the 2 1/2 hours we spent with him was well worth our time. Thank you so much, Eric.Jeff and Joan Terrill

pdlarry

Nov 12, 2014

The experience of purchasing our first BMW was nothing short of wonderful. David was very knowledgeable, patient, courteous, and easy to work with. They offered to let me take the car home for the weekend so we could see if it met our needs. That was unexpected and helpful in our decision making. The negotiation was straight-forward, and done entirely via texting. Very happy with the purchase!

L*A*

Nov 6, 2014

....and because it's my first BMW, I really put Eric to the test! I had a lot to learn and Eric answered all of my questions, handled my interrupting questions, and my repeated questions, graciously. I really appreciated his attitude, because even though I'm a rookie, he was very nice and patient!

j4l

Nov 5, 2014

Yesterday i met with the BMW genius Eric. I was impressed by his knowledge of the subject: not only he immediately answered my questions (I had a list), but I also learned tips and tricks to get the most out of my car, set up Sirius radio, etc...He was very patient, friendly and funny too.Thank you, Eric!

jc912

Oct 29, 2014

I had the pleasure to work with Ingrid for the first time a short while ago at BMW Portland. She is perhaps one of the most knowledgeable, easy going and un-self assuming person I have met in a long time. She recently handled my 3 series servicing efficiently and with great care and she professionally resolved a problem issue with a clear mask install. She goes the extra distance for you too which is kind of a trait I am seeing at BMW Portland in sales, servicing and parts. I think that says something about the overall management of the dealership. Ask for her. You'll be very happy that you did.Jim C.

Bruce Dickson

Oct 27, 2014

Having driven my i3 for about a week before seeing Eric I had a list of questions ready. He patiently listened to all of them and answered each one completely and clearly. When appropriate he also made suggestions, that in his experience, would improve my experience driving the car. He was extremely knowledgeable. There was only one question he could not answer and he got back to me with the answer in a timely manner. He has accelerated my learning curve and made my driving experience very enjoyable. I would recommend him to anyone wanting to know more about the new i3.

ytlai

Oct 27, 2014

Had a great experience buying my first bmw from David. He was friendly, honest, courteous, and answer several after hour emails late in the evening. Then he manually built my order so I can get the vehicle sooner. Very happy with the vehicle and overall experience. Will be coming back for the next bmw!

TrevorJollie

Oct 24, 2014

Today I had an appointment with Eric Devier, the BMW genius. I would recommend anyone who is looking to purchase a new vehicle to go check out this dealership. Eric was extremely knowledgeable. He was able to quickly and effectively answer all my questions. He made the process so easy. I left with all of my questions answered. The BEST PART, Eric asked how much gas I had in my 2015 X1 (I had half a tank) then unexpectedly he asked if he could fill my tank. I was shocked to say the least. This is my 6th new car I have bought and I have NEVER once been asked to come back to have all my questions answered, its usually just read your owners manuals (toyota/honda products). I am a BMW customer for life! Not only did I fully learn how to use the awesome features of my new X1. I left with a HUGE smile from ear to ear with a full tank of gas! in addition, Eric's personal contact info if future questions arise. WOW Please do yourself a favor and go see Eric! Even if you already own a BMW I bet he can teach you something new! :) I know I will be back. THANK YOU BMW PORTLAND!!!!!!! for taking such good care of your clients/customers. Eric Devier = BMW MASTER.

andyhealy1

Oct 23, 2014

Ian provided me with the best service I've had in quite some time. He is knowledgeable and personable and sincerely looks out for your best interest. Now, it's lot like I was buying a $90k car or something. I bought a used Volvo for under $20k. He took time to understand what my family needed and got to know me personally. Literally, he allowed me to use his office for an hour so I could be on a work conference call...what other car dealership would that for a client? Then he made me feel really comfortable about buying the car I ended up with. He got me a great deal on the car and BMW Portland rehabbed the car to look brand new. Seriously, it looked sick.I'm now a lifelong BMW Portland customer. AWESOME EXPERIENCE! THANKS IAN!!!

503F30

Oct 18, 2014

Finding a better customer service team than the crew at BMW Portland would be a tough task. If you value your time, money, and dignity, steer clear of Canyon Road and head to Jefferson St. Too often car shoppers (even of high-end marquees) are exposed to salesman who know little more than to "Always Be Closing." Expressing interest in a $60k car shouldn't result in an informal background check by a rude salesperson, it should lead to a conversation about why your interested in the vehicle and a test drive. The crew at BMW Portland will guide you through the process of selecting the right car for your needs while providing boutique-level service.This September marked my third purchase from David Padgalskas. David is not only knowledgeable about BMWs, but he works tirelessly to make sure you are satisfied. I demanded a car that wasn't in his inventory. a lease deal appropriate for the bare-bone version of the model I wanted (I've spent plenty here anyways!!), and a schedule that forced David and others to assist me past close on three occasions. David was happy to oblige, and I was even happier driving off in a new car.Thank you David, Yazen, and Eric for your hard work.

thomashawker

Oct 17, 2014

I recently leased a BMW i3, since it is electric, the learning curve can be overwhelming at first. I made an appointment to return the dealership for more training. I had a list of questions about how to use certain functions of the car. Eric not only showed me, but he was patient in his explanation as well. I am a visual learner by nature, and it really helps to sit down with a BMW Genius like Eric and learn.

Tonkapdx

Oct 16, 2014

I recently needed to update my beloved 15year old BMW 330. I'd made a couple of inquiries online, and David had been responsive and quite helpful, without being pushy. I made an appointment with him for a couple of days out. Before we met, I sent an email explaining my situation, wants, needs, likes, dislikes and price range for Certified PreOwned car. When we finally did meet, David had selected a handful of viable options, all a little different to suit my needs and preferences. We drove a few different cars, though I chose a newly arrived (lease returned), yet to be inventoried, 335xi. It took a few days to get checked out, certified, detailed and what not, but he was able to offer this car within my budget, and with no hassle. I was pleasantly surprised by the price, which included licensing the car in Oregon, as it had arrive from out of state. David is an honest, hardworking, sincere person, who I know will do well in whatever he chooses to do. He has outstanding credentials, is smart, helpful and considerate. Though this may him sound like a boy scout, who wouldn't feel comfortable buying a car from a boy scout? Not only would I return to David for another purchase, I have already told several people about him, and my very positive experience at BMW Portland.

gtkibe

Oct 10, 2014

The i3 tutorial session with Eric exceeded our expectations. His presentation was clear and concise and he was willing to spend as much time as necessary walking us through the basics, making sure we understood each feature he covered. He answered all of our questions and showed us several useful things we weren't aware of prior to our meeting with him. He had a clear command of the i3 and we left feeling much more aware of the many features of this amazing car.

Asheesh Sharma

Oct 5, 2014

Can't speak more highly of David. He is an excellent CA and went to great lengths to make the whole process seamless. I live in Atlanta and the dealers here were not willing to negotiate on the price. As I was planning to do a Performance Center Delivery (PCD) in Spartanburg, SC, dealer location was immaterial to me.I got in touch with few out of state dealers and after getting quotes from all, decided to go with David due to his responsiveness, price quote, and friendliness. He was always available via email or phone and went to great lengths to get PCD done in time. All this with me being from Atlanta, GA, he is in Portland, OR, my credit union in Baltimore, MD and the car delivery in Spartanburg, SC. From start to finish it was the best service anyone can ask for. The purchase experience was made with ease and professionalism and I would any day again purchase from him.

Heather Smith cannoy

Sep 20, 2014

Eric is the bmw genius and he went so far above and beyond to help that u had to write a review. It took us months to get an appointment schedule because I'm busy and Eric was helpful, patient and came to my house to teach me about all the cool stuff on my car. He was so professional and helpful- what a great experience!

GLHightower

Sep 18, 2014

Who knew? Eric the BMW genius does and he passed extremely valuable info about our BMW to us in easy understandable terms. He pointed out many things about our car we didn't even know to ask questions about. A wonderful service BMW provides and Eric is the perfect person to provide that service.

jrmiri

Sep 14, 2014

I recently leased my second BMW and fourth lifetime car. David was by far the most professional, impressive, and helpful client advisor that I've ever work with. He respectfully negotiated a great price, provided everything as promised, and made the overall experience very pleasant, informative, and fun.Even compared to another BMW advisor, David was by far more professional, he put more effort into my experience, he had my satellite radio ready (other BMW dealer just gave me a website) and David upheld every request with a smile. Thank you for the best car leasing experience, I will only work with you, David! You've restored faith and trust back into car buying.

Barry Schnabel

Sep 10, 2014

David Padgalskas delivered the most outstanding customer service we have ever experienced in buying a new car! He delivered the car to our home in Bend and went over all the features in detail until we were comfortable with all the workings. He also followed up after the sale to see if we had any issues or questions. My wife and I highly recommend David. He is personable, smart and does not employ any high pressure tactics.Our experience with Ingrid Jackson in the service department was also exceptional!

Anna Arodzero

Sep 8, 2014

Eric Devier from BMW Portland came to my home to get me familiar with all the great features of my new vehicle. He was extremely knowledgeable and was able to get all the settings fine tuned to exactly the way I wanted them. Eric was extremely professional, showed up on time, and explained all the features in a way that was easy to understand. Very happy with the experience! Thank you, Eric!

northcoaster

Sep 8, 2014

Eric Devier came all the way to the coast from BMW Portland to make sure that we knew how to use the features of my new 328ix wagon. He showed up right on time and was very courteous and kind. Eric never made me feel ignorant in learning to use the settings and features. He was patient as we went through my list of questions, then showed me a lot of things about the car that I didn't even know to ask. With Eric's help, I went from being somewhat indifferent to my car's electronics to even more pleased with the car overall. I also feel good knowing I have someone to call if I have additional follow up questions in the future. Thank you so much, Eric!

mrscathlamet

Aug 27, 2014

Eric Devier from BMW Portland made a house call. His effort on our behalf was above and beyond because we live quite a ways from Portland in Cathlamet, WA on the Columbia River.....probably about and hour and a half drive from the dealership. He was so gracious about coming because he knew we needed his expertise to fully appreciate and USE all the wonderful options on our new 2014 BMW X5. He was very personable, and had an outstanding grasp of all the technical knowledge that was needed to teach us about our new vehicle......made it all seem simple and doable........of course, we can't remember it all at once, BUT because of Eric's help, we now know where to find answers. We also know that we can contact him anytime we have a question. We leaned so much and are so very grateful for BMW Portland making it possible for him to come this distance to teach us about our new vehicle. He is just a great asset for BMW Portland.......he makes you look REALLY GOOD! You best keep him.......Thanks, Eric.

reviewer541

Aug 24, 2014

I had an amazing experience with Eric who explained each and every option available in my new BMW. He was patient enough to answer my questions and concerns as well. I really appreciate his service. You Rock!

g and t

Aug 23, 2014

Working with Sam to lease a 228i was great. Sam was friendly, attentive, helpful and professional. I would recommend him to anyone looking for a BMW.Eric was also great. He was friendly and knowledgeable (he knew more about my almost obsolete flip-phone than I ever will) and made it easy to learn the car's features and how to use the i-Drive system. It was a nice and fun way to learn the car.Altogether one of the best car buying or leasing experiences my wife and I have ever had.

Garry Christie

Aug 21, 2014

Usually I am not easily impressed but the time spent with Eric was exceptional. Eric demonstrated both professionalism and outstanding command of the technical knowledge needed to assist me in better understanding features of my new velicle.

lvbgsx6

Aug 20, 2014

Eric took what seemed overwhelming and made it easy to understand and employ. I met him the day I bought my new 328i. He explained what the Genius Program is and how I can take advantage of it. A few days later he called and I made an appointment for him to come to my home and help me with some questions I had. Eric was such a help to me! He is a very patient and respectful teacher. He answered all of my questions/concerns with ease and even showed me features of my new car that I did not know about before. He, along with the Genius Program, is a wonderful asset of Portland BMW. Thank you for your customer service, it is priceless!

gladiator91

Aug 15, 2014

Eric was very professional, cordial and thorough explaining all features of my new BMW 328i. I strongly recommend his services & Knowledge to all new comers.

hebo

Aug 12, 2014

Couldnt be happier with my choice to go from a Mercedes to BMW. The main reason I left Mercedes was because of the lack or customer service/care. So far in working with Eric and David P that has not been an issue. They are fantastic :)

jc1129

Aug 8, 2014

This is the first time I have bought a BMW, but after the outstanding service we received from Ian and the beautiful car he patiently helped us to find, I cannot imagine going anywhere else for our next purchase.

kdwyatt

Aug 6, 2014

I highly recommend a Genius appointment with Eric. Although it wasn't my first vehicle with an iDrive, it was great to have him point out the new features and changes right away. He answered tons of questions during the appointment and has been quick to respond to additional questions since then. He was quick and professional. He even helped us on his day off!

Michele Mihm

Aug 5, 2014

I learned a lot and very greatful this service is available. It have been a very good experience and will tell others about what great service in Sales and after the purchase that we received. Eric told us everything about our car and could answer any question we had.

kiranpuri

Aug 4, 2014

My Genius appointment with Eric was smooth, efficient, professional and a joy! He made everything simple and easy. I felt like a kid in a candy store. If you have not had the pleasure spending some time with Eric then you must rectify that - it will be worth your while. Buying the car from David Krafsig is painless and a pleasure (this is our 3 purchase from David).

Snakeload

Aug 4, 2014

This was a great appointment. I had purchased a BMW on 3 previous occasions so I thought there would be very little that Eric could teach me. Boy was I wrong. I learned many new skills that will greatly enhance the enjoyment of my new BMW. This a great service that is delivered by a great representative of Portland BMW. I would highly recommend this service to any owner of a BMW.

kristykonicke1

Jul 31, 2014

I recently had a genious appointment with Eric. He was very knowledgable and professional. I have had multiple BMWs so I thought I knew everything about them, boy was I wrong! Eric showed me short cuts and some new technology. He also did simple things for me like pairing my phone. This program is excellent for new and existing customers. Thanks Eric!!

paul%%%

Jul 31, 2014

The first meeting with Jared was brief for my schedule did not permit more time. In a subsequent meeting my wife and I spent several hours with David Krafsig. Both individuals were professioal and ultimately a pleasure to work with. In my estimation, the Manager Andrew is truly an asset to the dealership. He is personable and we could detect that the associates respected and "liked" the guy. Cutting to the chase, I bought a car.Eric Devier has extraordinary technicial capabilities and most importantly, has the ability to present this knowledge in a concise, easily understood manner.

hollym61

Jul 27, 2014

Bought my first BMW from BMW Portland about a month ago. Jared was polite and easy to work with. The whole experience was very enjoyable and easy. Eric followed up with a visit to our home to make sure we understood all of our new features and to answer any questions. He was personable and very knowledgeable. I recommend this dealership over the competitors, who were less than helpful when I contacted them.Holly M

Jody.Richter

Jul 25, 2014

Excellent lesson in a car smarter than me. Eric met me at my home, thank you, and spent over an hour and a half helping me learn about all the bells and whistles. Delightful young man. Thanks for the great service!

rtborgens

Jul 25, 2014

My experience with David was truly different than what I've experienced at any other dealer. This was our 8th lease in 13 years, so we are well versed in the process and typically have to fight for a fair deal. David was the complete opposite from everyone else we dealt with, and it was refreshing to say the least. His communication was very clear, professional and efficient, yet very friendly and personable. He worked us the best deal possible on a car that has exceeded our expectations. We feel extremely satisfied with the level of service we received and know that we will buy from him in the future.

lmgitel

Jul 24, 2014

I used to dread the "car buying" experience. In fact, I would much rather go to the dentist. However, David Padgalskas at BMW Portland helped me through the process with ease. He was polite and educational, with no pressure, while we picked the best options for my car and budget. Even after delivery, David was available for questions anytime. Because of his unfailing honesty, integrity, and work ethic, I strongly recommend David to anyone considering buying an automobile.

lbug6t5

Jul 22, 2014

Having purchased from both Kuni and BMW Portland I found that after the Lithia acquisition the former Rasmussen BMW has definitely upped their game. After playing musical chairs with salespeople at Kuni I dealt with just Jared at BMW Portland. He was knowledgeable and helpful. We came to a good price and they moved things around to speed up the building of my new car. Laurel was straightforward on the paperwork. Despite having owned previous BMWs, Eric was a true Genius at helping me understand and use the unique features of the new car. Kudos to all. It was the way car buying should be.

mjgedeon14

Jul 22, 2014

My husband and I just purchased our first BMW. We were pleased to learn we'd be able to spend time with their resident Genius to learn the ins & outs of our new X1. We enjoyed Eric's professionalism and appreciated the time he took to answer our questions. Thanks for the awesome customer service experience!

brettlanger

Jul 21, 2014

First of all, it was great having Eric come to me at my office to explain my cars features. This was very comfortable as well as a time saver for me. It was also nice dealing with someone who lives and breaths how these cars work. Eric did a great job going through the many technological options. For the first time, the representative knew all the questions that I had for him.The whole process was great.

ltycer

Jul 21, 2014

Eric is amazing!! I recently purchased my first BMW and was informed that they had someone on staff (Eric) that was their resident "genius" and he would meet with me to discuss my car. I was wow-ed by his knowledge level and professionalism. I was pleasantly surprised that he would meet me at my work, making the visit very convenient for me. Eric was cognizant of my time and focused on BMW-specific items and features. He showed me features and functionality that I would have never known existed within my car! Eric truly is a BMW genius and a customer-service superstar!

rotmen

Jul 21, 2014

I recently purchased a BMW from BMW of Portland and I was presently surprised to find they offer the Genius service. This was especially useful for me as I am new to the BMW product line. I was introduced to Eric Devier and Eric did a great job of not only explaining all of the functions available to me on my new car but also explained to me some of the thought behind these functions. This deeper insight I found to be incredibly valuable as it has allowed me to get the fullest possible capability from my car in ways that I hadn't thought of and Eric was the perfect person to lead me through this process.Eric, Great Job and thanks for all your help!

mike.davidson

Jul 20, 2014

We have used an auto broker for the past 10 years because he took the pain out of the car buying experience. But my experience with David and BMW Portland may have changed my beliefs and expectations. David made everything a pleasant experience and I never felt pressured throughout the sale. He did make thoughtful recommendations that ultimately were beneficial to the vehicle that I purchased. And when it came time to do the final paperwork, it was completely ready - no surprises - and with David's great vehicle training, we were quickly on the road. All in all, the best overall experience I have had in buying a car.

katherine.zagone.9

Jul 18, 2014

I started my process of purchasing a used BMW online. A lot of my research paid off when it came time for chose not only the car but the dealership from which I purchased it. BMW Portland was the SECOND dealership I went to. I started at the big name BMW dealership in town, the one with all the ads on TV and Radio. I contacted them online and showed up for an appointment later. I didn't meet with the person I corresponded with but was handed off to someone who was clearly non-plused to help me. I was urged to cars above my price range, that was generous, and hustled off the lot. The next day I received an email with a link to a Mercedes.......so I was done with them.Lucky for me, I went to BMW PORTLAND! I emailed with Matt, who met me at the dealership the same day...in fact 45 mins later. He showed but SEVERAL BMWs all in the 300 series which my email indicated was what I wanted. He showed me BMWS in the range of years I requested in my email. I was NOT hustled off the lot, Matt spent several hours with me, listening and providing direction when asked, backing off when my partner and I were discussing with one another. The next day, Matt and I texted about the 3 cars we narrowed it down to, we can in again drove them again and made a GREAT DEAL that left me super PLEASED, super confident and feeling GREAT about. My BMW was deliver clean, fully detailed, and full tank of gas so I could hit the road for a 500 mile trip. BMW Portland was second on my list to visit, however after my visit - BMW Portland in FIRST IS MY HEART!!!

tigris

Jul 17, 2014

Having a "genius" on staff to help new BMW owners get the most out of their driving experience is really a fantastic idea. I like technology but dislike reading instructions so it was very helpful to meet with Eric. Eric spent an entire hour with me answering questions and showing me how to work various features of the car. He was friendly, professional and very patient. Offering a "genius" consultation reflects well on BMW Portland and the dealership's commitment to superb customer satisfaction. Thanks, Eric!

sallyfloberg

Jul 15, 2014

Eric was very professional - did not waste my time - followed through with an email after our first meeting - and truly understands and communicates all the intricacies of my car. I have put his telephone number and email address in "my contacts" as I know he will very easily help me with any problems in regards to my car.

Acoleman84

Jul 13, 2014

BMW Genius is the perfect description for Eric. He is extremely well informed & accommodating. He is a true professional, that I have enjoyed working with. BMW has provided me with a great driving experience AND great BMW professional relationships!

nhonickman

Jul 9, 2014

David Padgalskas's service was truly exceptional. This was the most pleasant experience purchasing/leasing a car I have ever had(I am 49). a 5 star rating is not high enough for his performance and care.David was honest, easy to work with and made sure every detail was taken care of. I highly recommend working with David

thomasb1977

Jul 9, 2014

Eric is amazing. His knowledge of the vehicle is only trumped by his exceptional customer service. Exemplary doesn't fully describe him. Thank you Eric!

Erika Heider

Jul 8, 2014

Eric was personable and patient and obviously knew his stuff. I would highly recommend you contact him if you need to have a tutorial on all the great things your BMW can do.

hmann67

Jul 2, 2014

I love what BMW is doing with their Genius program and Eric was able to show me so many tricks and tips so I get the maximum value out of my new car. There is a lot of tech in the car and Eric took the time to carefully go through all of it.

4DealR

Jul 1, 2014

Buying a 2014 X3 x28i from David Padgalskas at BMW Portland was a straightforward, great experience. I contacted 7 BMW Dealerships via the Internet, covering most of Oregon, Seattle and Boise Idaho. We had done quite a bit of research, knew what we wanted and David respected that, and even confirmed some of our decisions. We were not in a hurry, so the communication went back and forth with several of the Dealerships for over 3 weeks. I never felt frustrated or pressured when discussing options with David. He was always patient, courteous, responsive and answered every question we had with total honesty. As we live in Bend, all of our communication prior to picking up the car was done via e-mail or phone, which is exactly how we wanted it. David willing worked with me to find out-of-the-box ways to help reduce our cost and ultimately met our price point. The day we picked up the car, David and BMW Portland, made our convenience and satisfaction their number one priority. They also made it an efficient and surprisingly helpful process. I would strongly recommend David Padgalskas and BMW Portland for anyone interested in buying a new or used BMW.

ToddBradley

Jun 30, 2014

Just purchased the car last week, and Eric came out to my house to set up my garage door opener. While there, he showed me at least ten things I had no idea I could do, and immediately knew the answer to every question on my list. I'm even more impressed with the car, and Eric's knowledge of how to get the most out of BMW technology was truly impressive.

CAWilson

Jun 29, 2014

Misrepresented vehicles Bluetooth capabilities during sale; vehicle not capable of synching with iPhone Bluetooth or tethered. Getting the second remote, which should have come with a Certified Vehicle at the sale, took many unreturned calls. When I took the car back to Portland to get the key I brought up that TPM kept coming on even after adjusting tire pressures and had been doing this for two weeks. Service stated they checked tire pressures and found nothing wrong. The TPM code set on the 100 mile drive home from the dealership. I believe I was mislead with the vehicles capabilities and the car is now parked as I don't feel comfortable driving a vehicle that randomly sets off fault codes.

bobcarnahan

Jun 22, 2014

Eric Devier really helped me understand and set up my new X1 so that it functioned exactly as I wanted. Eric was easy to work with and even was willing to come to my office in the suburbs when it was convenient for me. He setup my phone, adjusted all the settings, and explained some features I didn't even know I had. His expertise has made my driving experience even better. I was not surprised at great service from Eric.....My wife and I had met Eric last year at the dealership on a busy Saturday. It was so busy that all the official sales people were occupied and so Eric was assigned to us. He was extremely knowledgeable and helpful in describing the different cars (models as well as new, pre-owned, etc) and on test drives. He really put up with a lot of our questions as well as our kids! We did not buy a car last year, but the excellent treatment we received from Eric is why I went back when it was time to buy. It was great for me that Eric was the "BMW Genius" and helped me with the X1. I was happy when I recognized him from the previous year. The BMW Genius program is fantastic. We've never understood the workings and settings on any car as well as this. Thanks!

RTPrill

Jun 22, 2014

We're two sixty-somethings who are average at best in trying to keep up with technology. Eric did a great job answering our questions in ways we understood. He's fast, efficient and friendly.....not to mention a technolo9gy whiz. Thank you for the great service, Eric

SpencerVilhauer

Jun 20, 2014

Eric contacted me a couple weeks after I purchased my new BMW 228 to make a post delivery appointment. Eric was genuinely excited for me, and his appreciation for the ultimate driving machine is apparent. Eric made this appointment very convenient for me, by coming to my house. Eric made sure that I was satisfied with my car, and was able to answer every question I had. The genius service that is now offered is very appreciated, and adds value to my purchase.

costelidia

Jun 12, 2014

Eric was awesome at teaching me all the features my new car offered for me. I really appreciated him taking the time to answer all of my questions. The BMW Genius program really helped.

DebHarrison

Jun 12, 2014

We should all be so fortunate to have an "Eric Devier - the Genius" walk us through owning and driving a BMW. Eric has a way of putting you at ease and helping you understand all the many features. His expertise is truly admirable - not to mention patient, kind and friendly! Thank you Eric for making me feel smarter!

fernetbreakfast

Jun 12, 2014

I was about ready to finalize a purchase with Kuni when I stopped in here to look at a vehicle they had in stock on the lot. After the amazing customer service we received from David Padgalskas it really was a no-brainer in taking my business to BMW Portland when purchasing my first-ever new car. Ingrid and Eric are killing it in the service department and have gone above and beyond! Much appreciated!

jviscardi

Jun 10, 2014

Eric did an excellent job and informed me of features a BMW Genius from another dealership did not. In addition to being very thorough, he was also very courteous.

jmpatten7

Jun 8, 2014

Wow, what a wonderful thing to have someone come to your home and explain all the bells and whistles on your new car! I tried reading the Owner's Manual, but it is difficult to understand and relate to the car. Eric spent 1 1/2 hours going over everything with me, and answered all of my questions. I don't believe there is anything he couldn't answer about my M3. These are amazing machines with more features than I can absorb in one session, but I feel very comfortable knowing that I can reach him any time with further questions - which I am sure there will be several! Eric was very knowledgable, patient and did a great job of explaining things. Thank you for making this service available to your customers!

DSWinded

Jun 6, 2014

Eric was awesome at teaching me all the features my new car offered for me. I really appreciated him taking the time to answer all of my questions. The BMW Genius program really helped in the car purchasing decision. Doug W

pr14xi

Jun 5, 2014

Eric is a credit to himself and BMW Portland. We found him to professional, courteous and patient. He is also very passionate and knowledgable about the BMW product range. The technology on offer in the car would have pretty much gone unused without Eric taking us through everything. A brilliant added value to consider when making a purchase decision.

StonyS

Jun 4, 2014

BMW Genius is a good program because the car has many sophisticated and useful features. I enjoy Eric Devier. He loves cars and he has BMWs. We both had Z3. I enjoyed learning new things from Eric. He is a good tutor and he has command of the features in BMW.

Dorened1942

Jun 2, 2014

I am very grateful to Eric (and your company for sending him) for delivery of my recently purchased X1. Eric was extremely helpful, very knowledgeable and professional, easy to talk with and most respectful of any questions I had. He gave me a good one and one-half hours of detailed instruction on all features of my BMW. He was very patient with me and even followed up with an email clearly explaining certain features which I definitely needed help with and found useful. I would highly recommend Eric to anyone interested in an "excellent instruction course" of their vehicle. Sincerely,Dorene D.

mbmcnair

Jun 1, 2014

Eric Devier, BMW Genius, did a fantastic job educating me about all the technological features of my new BMW! He visited me at my home, at a time that was convenient for me, and went over all the features in depth. This service was invaluable to making the most of my new vehicle.

Onepish

May 29, 2014

BMW of Portland is very lucky to have Eric on the team. Eric was very patient and made me feel that every question I had was a good one. He spent over an hour with me going over all aspects related to having a great experience driving my car. Eric was a bright spot in a not so bright experience purchasing a car I've dreamed of and worked hard to purchase. Thank you so much Eric. You do/did an amazing job!!!Denise Hill

billbowling

May 27, 2014

Every aspect of BMW Portland's sales and service have been excellent. BMW Genius Eric Devier gave us 2.5 hours of extraordinary education on the car's sophisticated systems. Exceeded our expectations in all ways. Would highly recommend with enthusiasm.

gweakley

May 26, 2014

We went visit Ian for the second time to look at a 650i. Took another test ride and said Yes I want the car, let's make a deal. Ian was able to make the deal happen. We were able meet much of the staff including Andrew the GM. This was a good experience and everyone treated us like family. Every person we met, especially, Ian, Yaz, and Jamshid were super. Plus we had fun the whole time.Gregg and Charlotte Weakley360-607-1611

dannibush88

May 25, 2014

The people provided a lot of information, had a genuine interest in helping the customer feel satisfied, and were willing to work out any problems to make the customer feel good about their purchase.

eapconnor

May 24, 2014

Eric was fantastic to work with...He made himself readily available, answered all of my questions, helped with the setup of our car, and even helped troubleshoot questions via text message and video. Eric definitely enhanced our buying experience and made us thrilled about our purchase.

blaufer

May 21, 2014

Eric Devier was very helpful and professional. I also feel that I could contact him in the future if I have any questions, which is comforting. I actually was just going to email him about programing our BMW to our garage door opener, when I found a video showing how to do just that waiting for me in my inbox. That is great customer service!!

cmlc

May 21, 2014

David was nothing short of exceptional to work with. I spent quite a bit of time looking for my new car and went to many different dealerships. Nowhere was I treated with as much respect and courtesy as I was with David. I had a ton of questions and David answered every single one of them honestly and promptly. There was no feeling that I was being misled or tricked into everything. David is an open book and happy to address any and all of your concerns. In summary, I am very grateful that I worked with David. After dealing with him, I felt very confident and comfortable in my decision. I would highly recommend him to anyone that is looking for a BMW, no matter where you live.

mariaalazas

May 20, 2014

Very accommodating and friendly. He took care of my needs right away. I am very pleased with his attention to the customers and offered stuff to make me feel comfortable.

Dyuan

May 19, 2014

I recently had a very pleasant and informative delivery service with Eric for my newly purchased X1. Eric was extremely professional, polite, knowledgeable, and patient with me, during our nearly 3-hour session. Not once had I felt rushed or had any of my questions left unanswered. I would highly recommend Eric and the dealership to anyone who is interested in purchasing a new BMW.

wrighga

May 19, 2014

Eric was very professional and friendly. He was patient and thoroughly answered all of our questions. He was mindful that we had owned other BMW's, and yet informed us of things we didn't know about the vehicle. Our time spent with him was very useful. This is a great service and he did a great job.

joseph_kdc

May 18, 2014

Sales person Dean and Dana of BMW is so friendly and can help with advice to get what you want and what you need and buy the specific car you can trust them.BMW Portland is great and how they inspect the car before taking it is what you need to drive.I like the way BMW genius (Eric) teach you how to use your car and what the car include as packages and features. Those guy are very familiar with the BMW cars.I was happy with my experience in BMW Portland.Thank you BMW Portland.

morenovollrath

May 15, 2014

Our eperience exceeded out expectations from the moment we stepped into the dealership adn after our purchase. The BMW genius Eric Devier was an exceptional experience. Thank you, Duane and Regina

sewworthington

May 15, 2014

I recently purchased a new 428xi BMW. There are so many more options than my last BMW, and I told I could schedule a appointment with Eric to learn about my car in detail. He was incredible. Eric spent a couple of hours going over all of the new options and operations that this car has. He was very patient and respectful of my questions. Eric has been available to me via phone and text to answer some questions that I have had. Whoever had the foresight at BMW of Portland to hire someone of Eric's caliber should be commended. I cannot say enough how great he is. Thank you Eric for making this a GREAT experience.

magiceraser

May 14, 2014

After purchasing my 2011 BMW recently, I was offered the opportunity to meet with Eric to show the wonders of my car. It was extremely worthwhile, and very enjoyable as well. Eric was friendly, thorough and concise. He made some adjustments I hadn't gotten around to, and showed me many more that I didn't know where to find. This experience has enhanced my enjoyment of my car immensely. Thanks to Eric and BMW for making a perfect car even better.

callen311

May 13, 2014

Brent is the nicest, most helpful, salesman i've ever worked with. Amazing. He went above and beyond and still follows up to see if we need anything months after our purchase. He made it a stress free, low pressure experience. He answered all of our questions and has extensive knowledge of the entire BMW fleet. We can't say enough nice things about Brent, he's the best. Eric helped us with all things BMW. His knowledge of the cars inside and out is impressive to say the least. He will sit down and go over things with you for as long as you want. He helped us do everything from program and set up the electronics, to figure out how the complicated key fob works. He even came to our house to program the garage door. If you want to know everything there is to know about your car, this is the guy.

drjennifer

May 8, 2014

Eric was great in helping me learn how to use my new BMW X1. He came to my home to set up the garage door opener, and went through each feature to make sure things were set up properly and that I understood how each feature worked. Great service and very kind, bravo!

akamikey2

May 6, 2014

Everyone was great. They kept me each step of the way about the arrival of my car. Surprisingly enough, they gave me a great price on the brand new 750LI that I bought. I would recommend this dealership and especially David Padgalskas to anyone.

prissyseuss

Apr 30, 2014

Very dishonest. . . knowingly sold a disabled veteran a vehicle that had major electrical problem, radiator and engine problem. Lied about repair that was performed ad charged me for worker was not performed.

rosenbergerna

Apr 29, 2014

To whom it may concern,I had no idea Eric would be going over my car in such detail. He clearly knows his BMW's features and benefits and has an unbelievable way of presenting and explaining these functions. Being not the most technical person, he never made me feel inadequate even though he had to explain some items a couple of times. He has the perfect attitude and demeanor and is totally unassuming. Thanks so much for having Eric on your team and making him amiable for people like me,ken

scott0

Apr 24, 2014

Our experience leasing our 2015 x1 x28i from David Padgalskas at BMW Portland was, by quite a wide margin, the best car buying experience we've ever had. From first contact to keys in hand, there was never a single moment of frustration or a hard sell on anything. He answered every question we had with total honesty, and made our convenience and satisfaction the number one priority. As we live in Salem, almost all of our communication prior to picking up the car was done via e-mail, which is exactly how we wanted it to be. We made an offer to purchase the car at what we believed was a very good, very competitive, but fair, price, which he accepted, and within days the exact car we ordered was in production in Germany. There was no haggling, no sob stories about unhappy sales managers, there was no trying to convince us on other options or models. We did our research and knew what we wanted, and he respected that. It's exactly how buying a car should be, but almost never, ever is. David was entirely willing to work out the smallest details of the financing and put everything in writing prior to placing the order, leaving no doubts or questions as to how everything would work out (any dealer who isn't happy to do this for you should be avoided at all costs). And when the car arrived, there was not a single surprise--David followed through 100% on the initial deal and made no attempts to modify it in his favor--something else that is sadly rare when buying a new car. Just when we thought the experience couldn't be any better, he even threw in a few accessories and extras at no cost to us. Superb!David was always patient, courteous, and responsive in all our communications, and there is no doubt that when the time comes to get our next BMW, there is only one person we'll be talking to: David Padgalskas--he has more than earned our trust. If you are a serious car enthusiast and want a great deal on a great car with no hassles, give David a call (or shoot him an email).

Super8

Apr 22, 2014

A few hours after complaining to a friend that I would never have the time to learn all the features of our new 328d, I received an email from Eric offering to come to my house and show me everything.I called Eric to schedule an appointment on my way back to the dealership for some additional service. He told me to swing by and meet him in person just to say hello. Very nice.Eric was so friendly and thorough and of course very knowledgeable. He even programmed my garage door opener for me. You can tell that he loves his job. Super great service!

BuaBM

Apr 21, 2014

I bought my 1st BMW 328d I love this car and the service make me more happy with BMW Portland. Eric is Awesome service he show me about the car( we start 0-End) and he sent me the link to set up the garage door open. I GOT IT. GOOD CAR GOOD SERVICE :)

MAAlton

Apr 16, 2014

Five stars for Eric Devier! He was very professional, punctual, knowledgeable and friendly. Most importantly he was very caring and wanted to make sure all of my questions were answered and he assured me that if I had further questions to call or text. He spent 2.5 hours at my house in my driveway with me! He never seemed rushed, he was actually very patient and seemed to value my questions and didn't mind repeating steps. I'm looking forward to driving my new BMW X3 and it will be so much more enjoyable knowing what all those buttons and dials do! Thank you Eric!

Blain11

Apr 12, 2014

The service I have received at Portland BMW is exceptional. Although I never look forward to having to take my car in for service, this dealership makes the process as accommodating and pleasant as possible. Nathan is not only extremely knowledgable regarding vehicles but he goes above and beyond to make sure that you and your car are taken care of. Most of all I appreciate his honesty which is something you don't always expect to find at a car dealership. The service provided here makes you want to own a BMW.

grm11

Apr 11, 2014

Eric Devier did a terrific job of showing me how to use my electronics including Navigation, radio, and everything else on my 535i. He even came out to my house to get my garage door opener synced with my car.

Andrew_M

Apr 8, 2014

I quickly moved from just investigating used BMWs to making a purchase and was motivated by the quality of the cars and the great financing options more than any type of nonsense "dealer pressure." Kourosh was more than available, was excited to see me test drive the vehicles, and encouraged me to hone in and define what I needed my car to do and what options and styles matter to me. It was a great touch that after owning the car for a few weeks that Eric reached out to me to go over all the functions of the ridiculously smart system I had purchased. I was far too distracted and excited to learn all of this the first time through with Kourosh. Eric provided a new level of understanding and service and I'm to know a diverse team at the facility in the case that I need them again. I think BMW Portland needs to work on its Business Office approach given that I felt the quality of the vehicle was called into question in the process of trying to up sell me on the various safety and service offerings. These services should be sold for peace of mind and not because any aspect of the car would be seen as subpar. This was the only misstep that reminded me of stereotypically negative "car lot" experiences rather than premium, personal service.Still, I have a hard time holding that against them because it pretty much comes with the territory.

MaryDWilcox

Apr 7, 2014

From the minute we entered the dealership, we felt extremely welcome. Brent was very helpful, answered all of our questions and made our decision very easy. I then made an appointment with Eric to go over some of the functions of the car, and Eric was very thorough, easy to understand and made the whole experience simple. When I had a question a few days later, he immediately returned my call, followed up with an email, and offered for me to come in any time with questions. I would highly recommend the dealership to everyone.

Gwenith

Apr 6, 2014

We just upgraded from a 1997 328 to a 2006 325 purchased from BMW Portland. I was really surprised to be contacted by Eric Devier the day prior to picking up the car, offering to run us through the features. We arranged to meet with him when we picked up the car and he gave us a crash course on the features and operation which are quite different than our decade older BMW. Eric was very knowledgeable, professional, friendly and informative. This was a well spent hour. All personnel we worked with were extremely courteous. The car itself is absolutely beautiful and was perfectly detailed.

sparty259

Apr 3, 2014

I had been visiting this dealership for over a year looking for the right used BMW 328i. Usually after a few visits with no sale a salesperson would dread seeing the same person walk in, but not Ian. He was always trying to help me find the right vehicle and deal. Ian is very knowledgeable and extremely friendly to work with. I would strongly recommend looking up Ian if you are seeking a professional salesperson.

cvogel

Apr 1, 2014

I've driven BMW s for the last twenty years, but this was my first purchase of a brand new vehicle. Eric was very professional, extremely knowledgeable, thorough and extrodinarily patient explaining all of the new technology to one who can be technologically challenged! My entire experience at the dealership was stellar. I felt like a princess! Everyone from the General Manager to the shop/mechanics all seemed to share in my joy in purchasing a new BMW. Bravo BMW Portland!

aelarhs

Mar 31, 2014

Eric is a truly remarkable assett to the Portland dealership. His knowledge of the product and his passion for BMW are impressive. I highly recommend spending time with Eric as the better way to absorb the many advances BMW has put forth for 2014.A.L. MD / Portland.

ko289

Mar 27, 2014

Great experience end to end. No pressure test drives, knowledgable sales people. When came time to deal they were very reasonable and we arrived at what I think was a great deal. Was looking at Audi and BMW, when it comes to lease programs it's not even comparable.

martiswenson

Mar 19, 2014

The reason for my rating is due solely to the service provided by Nathan Forster. He is polite, professional, with a good mechanical knowledge of the BMW. I will continue my relationship with Portland BMW because of him.Marti Swenson

JeffO11

Mar 13, 2014

This was my first BMW purchase. I bought the vehicle sight unseen from across the country. David wasn't the original Client Advisor that I worked with, however, I reached out to him for assistance. I researched BMW Portland and discovered David on Dealerrater and some other BMW enthusiast websites. I reached out to David for help with transporting my new BMW. David was extremely punctual and returned my email immediately happy to help. David could have easily dismissed my email knowing he wasn't getting any credit for the sale. He contacted the trucking company that was handling the transport to confirm pickup. He even snapped a quick photo of my car on the car carrier to show me it was safely on its way. He kept me up to speed every step of the way. He also answered all of my annoying questions and offered advice regarding the performance of the vehicle. There were a couple of minor hiccups along the way but overall David made this a pleasant experience. He is a true professional and certainly earns every positive review!

crishill

Mar 12, 2014

Dear BMW of Portland,It was a rather long point of entry for me as I "shopped" both dealers and folks to help me with my 4th purchase of a BMW. The story came down to a call, final call I should say, to Lee Montgomery, after I had spent several weeks on the purchase process. Lee, as he had from the first conversation with me, said he "would do what it takes to get and maintain my business" even though I have been a loyal customer for over ten years. Lee was true to his word. I presented to him what I wanted in the car, and the price I wanted to pay, after all my due diligence on both. Lee came back with a very reasonable counter and it was a done deal. I love the car, and have only the highest regard for Lee and how he treated me through the entire process. No games, no stress, high integrity.My business is also based on high trust, high service and high integrity. So, I thank Lee for being there when I wanted to make this purchase. I will be back, and have already been planting the seed with friends and colleagues as to who they need to work with!All the best,Cris

tanchao168

Mar 12, 2014

I purchased a bmw 535i two weeks ago and its my first bmw car. I love the car but I couldn't figure many of the options from the car and so I made an appointment with Eric through the bmw genius. Eric did a awesome job to explain and teach me how to use those genius functions equipped on the car! I have come a experience bmw driver since the genius appointment! It's very useful, I want to thank you Eric for ur time on teaching me! Very much appreciated!- Chao

rwdconsulting

Mar 5, 2014

Purchased a new 2014 BMW X1 from Lee Montgomery in January 2014. Lee Montgomerymade the purchasing experience actually pleasant by providing requested information in atimely and accurate manner. Entire purchase was done thru e-mails and limited telephoneconversations. First time I visited the showroom was to purchase the care. Lee is excellentat knowing his product, quick, accurate feedback to customer requests, and has a high "trustlevel" in doing what he say he will do. Lee is a excellent asset in the Portland BMW team.Ray DunnHayden Island

tanchao168

Mar 5, 2014

I have been looking for a car to buy for about 4 months. Brent and Dana were working together to help me during this period of time without giving any push or rush to me. These people are so awesome and they all care about getting the right car for you! All you need to do is tell them what you need, they will take care of the rest. I like the atmosphere bmw Portland provide to you! Every time I walked into the door and I feel like meeting up with friends(Brent, Dean, Dana, Yazen, ...) With all the professional knowledges that they provided to me while I was looking which car I need,I actually learned a lecture from them about what bmw can give me! Thank you to these great friends and all their works! I'm very pleased to get a right car from you and I will continue buying it from BMW Portland in the future! I will recommend all my friends and relatives to this place. They are the best and top bmw dealer in the state!!!!!

robbie119

Mar 4, 2014

I flew into Portland to purchase a new BMW 328d x-drive. I was picked up at the airport, and the entire purchase experience was fast, efficient, friendly and quite a pleasant departure from other dealer experiences. Highly recommend!!

fbavarsad

Mar 3, 2014

I had a great experience purchasing a car from here recently. Sam Nejad was pleasant to work with, upfront, helpful and made the car buying process an easy and stress free experience. I was able to research and check out their inventory online. I communicated with Sam via phone until I was ready to buy, which saved me a lot of time since I was able to do most of it virtually. For Sam Nejad and purchasing of the car, I give BMW of Portland 5 stars. My family and I couldn't be happier with the x3 we bought and therefore we have recommended BMW of Portland to our family and friends.

GLHightower

Mar 3, 2014

Ingrid Jackson is by far the BEST Service Advisor I have ever dealt with. What a professional! She contacted me immediately when I inquired about snow tires. Quickly researched all my questions and got the tires I needed pronto. When my wife brought the vehicle in Ingrid quickly researched a brake squeeling my wife was concerned about. I don't remember having a a better experiance at a service center.I really felt Ingrid was totally focused on helping us.

MissPCD

Mar 3, 2014

David Padgalskas is a great Client Advisor at BMW Portland. He made my car buying experience "perfect". He was patient and really helped me get the right BMW, with the right options... at the right price. He has integrity and truly want's to help you get in the right car. I shopped around hard and really did my homework. I also went to other dealers and I feel like I had the best possible experience with David and BMW Portland. I would not hesitate to buy my next car from them. -

msiddiqui7

Mar 3, 2014

The service for BMW employee Sam Nejad was exceptional. I remember stopping at night and the dealership building was about to close (10 mi). I entered the main door and Sam was about to leave (I believe), but he was kind enough to stop and talked to me. He took us back to his desk spend 30 minutes to search for the car we were looking for. Then he took us to the lot where car was suppose to be though it was snowing and freezing outside (we didn't find the car).Anyways, we revisited Sam the next day. Showed him two cars we were interested in. He took us to his dealership service station to show the car, and then helped us signed up with loan processing by introducing a gentleman Jameshed. As the car was in service we revisited Sam again the next day. He arranged the Test Drive for the Car and was with us in the Car. I found Sam very honest, courteous, well mannered, and helpful employee. I had several questions during this whole process of buying the car. I called him several time, and texted him numerous time, and he very happily helped me. He answered all my questions on cars, and he looks very knowledgeable. I found him very accessible and friendly as well.Due to his personality I will recommend Portland BMW dealership for other customers in the future. In fact, it will be my pleasure to buy another car through Sam via BMW of Portland.

Geneve28

Feb 27, 2014

I was very pleased with my leasing experience (David and Yazen). Then I had some noises with my heater. The service department was awesome found nothing wrong (thankfully), but realized I needed a new tire. I feel safer knowing they were looking out for me and my car. This was sort of a debacle with the tire company, but Ingrid was AMAZING. She was very good at communicating what was happening and worried if I was ok. She has FABULOUS follow up skills not just with me, but he tire people that most people lack these days. Everyone at BMW Portland greets you with a smile and work together to make you happy. I truly appreciate this fantastic team (David-Sales and Ingrid-Service). I have not been to this location a lot, but feel like I am going to visit a friend when I have stopped by. Top Notch and A+ from this happy customer.

stantaur

Feb 27, 2014

In my recent experience, BMW of Portland was a solid dealership with a strong commitment to client service. I was welcomed within 10 seconds of walking into the showroom welcomed, without it seeming like I was being hounded. Thats a fine balance to strike and a very low-stress first impression. The cars there were all clean and well-cared for, and having enjoyed cars for 30 years I am very, very discerning in my selection process. The salesperson assigned to me was knowledgeable without being pushy, and was impressively attentive to ensuring we took things at my own pace. Its obvious this firm is interested in building a long-term relationship rather than just a one-time transaction. Its a smart posture, really, as it works out better for them in the long-run due to repeat business, referrals. and strong reviews. Since the car I was interested in was a Nissan rather than an in-house BMW brand, they had us take an extended test drive and paid for the Nissan dealership to scan the cars engine control unit to verify whether it had been abused. Once we got close on a price, I went through the usual meeting with the sales manager, and even that proved to be less painful than other dealerships Ive worked with in the past. All in all, a top flight dealership that I will be referring people to in the future.

BobbyLaBouve

Feb 25, 2014

Sometimes it is just the luck of the draw. We were fortunate enough to work with David Padgalskas as our client advisor. It did not take us long to realize that David was symbolic of the type of personnel BMW Portland employed. We came to BMW Portland unsure about whether or not we would purchase a vehicle in Portland, but we did come with interest and with our homework done. David counseled us with warmth, competence, and honesty. Once we communicated that we were interested in the 2014 X 1, David began to educate us about the X 1, to discuss prices, and to search for just the X 1 we wished. As it turned out, he found it on a ship heading to California. David always went the extra mile; for example, having a meeting at a coffee shop or dropping off a document at our condo. We always responded positively to his low-key, friendly approach in making a sale. We felt we could call upon David if we wished him to intervene for us if we needed assistance, and, when the occasion came up, he intervened and resolved the situation much to our satisfaction.Sam Nejad, as the financial manager, handled our financial matters efficiently and took most of the pain out of doing the necessary paperwork.

philludu

Feb 25, 2014

I made one phone call to Eric about my having difficulty programming my new X5's universal remote control to open my garage door and he was at my doorstep within the hour. That is what I call "over the top" customer service. He did not leave until my stubborn opener was operating smoothly thanks to his patience and expertise.

bobvin

Feb 24, 2014

We setup an appointment (really?) to test drive a new 2014 xDrive35i. I had spoken with Ben Dueber on the phone, told him what we wanted, and arranged the appointment. When we got there Ben didn't seem to have a clue who we were or why we were there. He then told us the car we wanted to drive had been sold, and wanted us to drive either the diesel or the v8. Neither of this would be an accurate representation of the performance of the inline, turbo-charged, 6 cylinder. An email to let us know the car we wanted to drive would have saved us blocking out our Saturday morning for a test-drive. Overall, a tremendously disappointing experience for what is supposed to be the "ultimate driving machine". We won't be buying from any Lithia dealers in the future, and may instead even choose Mercedes Benz M-class.A rookie/amateur mistake if ever there was one. We were ready to write a check.

EzraHockman

Feb 20, 2014

We always have a great experience with Ingrid at BMW Portland. She's a great listener, great communicator, and knows how to take care of people. Which is why we've given the 5-star ratings above. I would highly recommend working with her. On top of that the service department always does a wonderful job with the car. Thanks Ingrid et al!

shelda

Feb 18, 2014

David Padgalskas is by far the easiest to communicate with sales person I have encountered. He was neither put out by my questions, which were many and repetitive, nor encumbered by the time it took to teach me. I really appreciated his ability to break down the information required without making me feel completely out of my field, which I was. I ended up purchasing from a different dealership, different car, but this had nothing to do with my experience. Finding folks in sales that are knowledgable and personable but not pushy can be tough so I am very pleased and will recommend this dealership, and David in particular, to friends and family.

aeetos

Feb 17, 2014

My experience at BMW Portland was incredibly positive and entirely unexpected. There was an authenticity and sincerity in everyone's interactions that I simply didn't expect to find at a car dealership. My sales guy, Benjamin, adjusted quickly to my expectations for a consultative, collaborative sales process. He was consistently professional, well-informed about his products, and somehow managed to be gently insistent without becoming pushy or evasive. Benjamin also exhibited no prejudice whatsoever - I'm about a decade younger than typical buyers of the vehicle class I purchased and sales people at other dealerships often won't even talk to be because of it. That positive experience continued throughout the sale - even the final stage contracts person graciously received my rejection of his service up-sells. This is my third BMW, each at a different Northwest dealership. The first experience was miserable; the second was good but my sales person isn't there any more and I didn't like the feel of the place on subsequent visits. After this purchase, I expect all my future business to be at BMW Portland, and I will recommend them generally, and Benjamin specifically, to my friends and co-workers without hesitation. The only downside is that their physical layout precludes simply wandering around their inventory on your own as I usually prefer to do, but that is mostly mitigated by the friendliness of their staff.

rhdsa

Feb 16, 2014

I walked into BMW Portland knowing it was time to replace my 9 year old BMW which I loved. I worked with David Padgalskas over the duration of several weeks, test drove multiple cars with multiple options to find the best car and options configuration that matched, or in this case, are even better then my 1st BMW. David was very patient as I analyzed car specs and options. Throughout the process he searched the BMW database multiple times for different cars with different options that would work best for me. Eventually I ordered a car. And it arrived within a much shorter time period than expected! Working with David was easy. He was available when requested and quick to return phone calls/emails. He was courteous, respectful, honest, fair and is straight forward with communication. He was not intimidated by a female who knows cars, and who took the buying process seriously. I highly recommend David if you are looking for a car!

terrihawk3

Feb 16, 2014

Brent is very professional and knowledgeable about various makes/models. He made me feel comfortable and explained all of the features of the vehicles I was interested in. He went above and beyond answering every question I had. Genuine and sincere, I would recommend him 100%! Showroom was beautiful, and it was overall a great experience.

TesseractStudios

Feb 14, 2014

WARNING!!!! Updated. This dealership is as shady as they come BEWARE! I was trying to resolve an issue with service due to a number of issues I was having. Including the dealer refusing to help solve the problems I was having. The general manager in one conversation accused my of trying to extort money by requesting they REFUND of my labor costs since they couldn't fix the issues I was having multiple times or just outright refusing to address issues. Then THE GM Mr Clarke threatened to extort money from me by charging me extra for previous free loaners. That is extortion. I was berated, belittled, threatened and then they said I should bring my car back to them so I could repeat the experience. No thank you. I would also like to point out that this kind of harassment hinges on criminal. THEY DO NOT HONOR THE GUARANTEES THEY SET. They are Forcing me to take legal action since they have no intention of refunding my money even though I will never bring my car back to them so they can do more damage or allow them the chance to my vehicle or take more of my money. Every copy paste response to these reviews is a sham and this dealer will be brought to justice, but I am posting these to protect you the reader and possible customer from an absolute nightmare of an experience.

TesseractStudios

Feb 11, 2014

I am appalled by the Low quality of service I received at this business. I was trying to get my vehicle fixed for repairs on my vehicle. The following repairs are unsatisfactory, incomplete, failed, or sloppy. I had my panoramic sunroof repaired because it was not functioning and the repair cost way more than what was quoted. The seal around the sunroof frame is failing and separating from the body of the car after just couple of months of light use. I tried to bring this concern and they stand behind the absolute crap reassembly of the part. They refuse to acknowledge the poor job they did to try to save them the loss of labor to fix the part which after paying thousands of dollars should be brand new. Multiple repairs they have performed were not done properly and had to be re repaired including another over 1k in labor and still is not properly done. They replaced the emblem on the rear of the vehicle and visibly scratched up my paint really bad around it. I have attempted to resolve these issues and have met with nothing but resistance and condescending attitudes. The GM with an over exuberant sense of self importance said he would make sure they would do right by the guarantee they have and has since completely ignored me. Including refusing to return calls or be present when I was told to bring my vehicle in for repairs. They spent more energy trying too demonize me than make any real attempt at fixing this. I have sunk nearly $7000 into the repairs for this car and Im told by another BMW certified mechanic that the repairs they made will not last. They tout a unconditional guarantee but fail to honor the high standards they set or stand behind the work they perform. I STRONGLY ADVISE anyone reading this to please shop somewhere else, and get better customer service and Quality of service from anywhere else.

allisonlee

Feb 5, 2014

Both Dana and Eric demonstrated excellent customer services with patience. thorough, knowledge and prompt responses. Both of them are great teachers to get us oriented with this new car patiently and precisely. We are very impressed with these two young men. BMW Portland is very blessed with these conscientious and responsible staff.

joetraverso

Jan 30, 2014

Best dealership experience I have ever had from start to finish. I've shopped at quite a few dealerships and like most people reading reviews online, I can't stand most of them. Lots of pressure to buy when you are simply asking questions and the sales people are rarely knowledgeable. BMW Portland gets an A+ for customer service, quality, and value.

bc999

Jan 26, 2014

Having a client advisor that will be your advocate and completely straightforward throughout the process makes all the difference when purchasing a car. David at BMW Portland far exceeded my expectations in all respects, and thats difficult.I just took delivery of a new custom ordered car from David and BMW Portland, and was honestly surprised by how smoothly it went from start to finish. Having recently moved to the Pacific Northwest from Southern California, and looking to lease my fifth BMW, I had been told to expect an elitist and uncompromising attitude from BMW dealers in Seattle and Portland. David made my experience completely the opposite. I tend to be aggressive negotiating and do extensive research on options. David never missed a beat and was forthright with all leasing and pricing terms. As a plus, he really enjoys BMWs so he could answer all my questions about M Performance accessories and various option packages to improve driving dynamics for my car.After the process was complete I was extremely happy to have found a new dealership that I can use for years to come. Ill never have any doubt I will be treated fairly and always receive truthful information. Ill be recommending David to anyone in the market for a BMW.

dlwss03

Jan 25, 2014

A BMW is a baffling and complex machine. Mr. Devier devoted the better part of the afternoon to demonstrating and assuring mastery of both basic, essential functions and the more advanced functions (the number of which is staggering). He is thorough, masterful, affable, and patient. It was a valuable and thoroughly enjoyable experience.

KajunGal

Jan 24, 2014

I was having issues with the navigation system after a recent update. Eric Devier is indeed a genius when it comes to the Nav System. He took his time explaining how to achieve the results I was looking for. He spent about 45 minutes to an hour with me and I left knowing a lot more about the NAV System than when I arrived. He told me if I had any more questions to call him any time. I highly recommend BMW of Portland, OR and if and when I buy another car, it will be a BMW and from BMW of Portland.

Morris08

Jan 23, 2014

We walked into BMW Portland one day to look at the X1. Ty just happened to be the one who greeted us. We were immediately impressed with his deep knowledge of the BMW brand and all the options out there. He was very patient with us as we hemmed and hawed for several weeks before finally purchasing Edie, our beautiful new European delivery X1. Ty was super helpful throughout the process. He provided all kinds of words of wisdom about financing, vehicle features and options, color choices (very important to me!), and the European Delivery process. This was the best car purchase experience ever. Ty was great, the European delivery pick up process was an amazing experience, Edie is a beautiful car perfect for us, and the entire staff of BMW Portland was great as a whole. You can't go wrong buying a BMW (especially European Delivery!) and Ty at BMW Portland is the place to go. I know we'll be back when it's time to replace our next car.

DougHarmon

Jan 19, 2014

The ultimate car buying experience! Being a first time BMW buyer I shopped extensively. When we met David and the team at BMW of Portland we were amazed at how they worked together. David gave us many options and we fell in love with our new 05 330ci. We had such a fun time that my wife is talking about going back for another BMW, since she loves my 330 as much as I do! If you are thinking about buying a BMW. Just give David a call and the rest will be easy and FUN! Can't wait to go back to see the team and have my BMW serviced.

Shirleyingram

Jan 18, 2014

I had a great experience, very courteous and with great attention to detail.i definitely enjoyed working with Karoush, he stayed very late so I could drive my new bmwx3 home.

CecilA

Jan 15, 2014

Purchasing a BMW from Portland BMW was hands down the best car purchasing decision I've ever made. Being a manager of a customer service retail environment loyalty is something that I value in high regard, and being in the people business I expect flawless customer service at all times, no exceptions. Prior to my purchase with Portland BMW I was a loyal customer to a local BMW dealership in California , and as I mentioned earlier loyalty is something I value in high regard. I was finalizing the paperwork with my normal dealership when I was advised by Skyler to get in touch with David prior to singing my contract on a different BMW. Thank you Skyler for the amazing recommendation. This being the third BMW I have owned this was the easiet purchase to date. David is hands down the most exceptional BMW Client Advisor I have ever had. You know when you hands down know that someone is destined to do a specific job... That's David! I can now enjoy the convenience of purchasing my car from the same dealer I have it serviced at. Even prior to purchase Skyler was my BMW Service advisor, and without his flawless customer service and recommendation I would have compromised on purchasing a BMW that was not the exact one I was looking for. I have already recommend David and Skyler to three friends, and one of them will be coming with me to test drive a new 3 series next month. Thank you both for your flawless execution and customer service focus. I look forward to being a lifetime customer at BMW Portland! Thanks again David I'm loving the new 535d...

MSUSpartan

Jan 14, 2014

My wife and I just took delivery of our 2014 335i MSport that we ordered through David Padgalskas at BMW Portland. I had high expectations of David since I found his name through one of the more popular BMW enthusiast forums since enthusiasts are usually a tough bunch and highly opininated. I decided to give him a shot at my business since he was given high marks by fellow enthusiasts. He did not disappoint. From negotiations to ordering to tracking to delivery of my vehicle, David has been there at every step. I particularly appreciated David's advice on options packages since I was vacillating between several options and trying to fit within a cost envelope. His advice was well thought out and came from an enthusiast's view point (which I greatly appreciated since I am a loyal BMW enthusiast as well).He was proactive in his communications and went above and beyond what is normally expected of a CA in these sort of transactions. David is unbelievably responsive and follows through with each of his commitments. In fact, I'm not sure which days he actually takes off since he responded to each and everyone of my emails (and there were MANY) within a short amount of time regardless if it was Sunday night or a holiday. He sent me my tracking info before I had to ask for it and even offered to drop off a loaner at my house so my wife could have a car for a week since the truck bringing our new 335i from Port Hueneme was delayed in getting to Portland.As for BMW of Portland, nothing could have been easier when going in to close the deal. The support staff that I worked with were all very courteous, easy to talk to, and treated my wife and I like we were gold. I've purchased many cars before at quite a few dealerships across the US and almost walked out on a few purchases due to excessive sales tactics on warranties, under-body coatings, or whatever was the flavor of the day with the Finance manager. The closing process that I went through with BMW Portland was so pleasant and no-pressure that it was actually fun. The F&I Manager, Jim, had '80's music playing and also showed us a picture of his own recently purchased BMW. He was a very nice guy and made the buying process that much more enjoyable. I will say that I have never had more fun and felt so good about writing a check for a 335i than at BMW Portland.David Padgalskas provided exceptional service and I am very happy to have worked with them. I've met multiple CAs and purchased from 3. I rank David as #1. My next BMW will be through David Padgalskas and BMW Portland. I hope they remember to have the '80s music playing again when I go in to write a check.

JeremyD

Jan 7, 2014

David is patient! I decided to buy a car at the same time that I decided to sell my house. So after looking at a few options in the showroom, I decided to wait awhile before continuing the process. David checked in with me often and then helped me to answer the ultimate question: "What do you REALLY want?" I'm now the proud owner of a new 328i that feels customized to me!

mcavallo

Jan 6, 2014

I presented Mr. Dueber and Mrs. Kessler with a current problem with very recently Financed BMW; unfortunately, the other BMW dealership (also Lithia owned) took advantage of me. Not only did the staff find a way to fix it, but bent over backwards to make sure I was completely satisfied with my final product. They will always have my business and I will gladly recommend them! Very professional and knowledgeable staff that definitely puts in the hard work to earn your business!

Lissa2013

Jan 3, 2014

We were initially confused about the overlapping features of a number of optional package choices on the 328d but David Padgalskas was just terrific in helping us understand and sort through everything in order to have our ideal car built. And when the car finally arrived from Germany David did a great job of patiently explaining the operation of my new car. And he has followed up like he said he would. Thanks David. Lissa Munro and Paul Butler

vhaporburtok

Dec 22, 2013

Initially, we went in to BMW Portland have our 2004 5-series serviced; we learned that the vehicle required a number of repairs. Ingrid walked us through our service and repair options & we discussed the possibility of looking at purchasing a vehicle as opposed to making costly repairs on a 10 model year old car. She suggested we speak with a Sales Advisor and put us in touch with David. Ingrid was extremely knowledgeable, professional and patient; her customer service was excellent. Over the course of the next week we worked with David to drive multiple vehicles and look at our purchase options. David was extremely well versed in the product line; answering all of our questions and ensuring we were comfortable with operating the vehicles during the test drives & understanding the various packages, etc. He never pressured us to purchase and was genuinely interested in ensuring that if we decided to purchase a new vehicle it would be the right vehicle for us; not something we settled for in a rush to make a sale. David has top notch customer service skills; making the customer the priority in all cases. His youth is engaging, but it should not be mistaken for lack of knowledge or experience; he is a car guy at heart and shares his vast experience with his customers. I highly recommend both Ingrid and David & the BMW Portland family.

srklouis

Dec 21, 2013

it always seems risky buying via the internet... but when you are able to work with a dealership and client advisor that are excellent I say 'its the BEST way to buy a car'... the vehicles on this dealer's website were represented accurately... the client advisor who answered my email was Ian Killough and right from the start Ian helped to make me feel comfortable. what I liked about Ian: he listened to understand exactly what type of car we were looking for, he walked the lot 'while we were on the phone together checking out the cars for me', he followed up timely as promised, he responded timely to my emails promptly ... this guy was the real deal. when I drove 6 hours to the dealership to pick up the car, it was clean and ready to go...and meeting Ian in person was as pleasant as talking to him on the phone...he is a lovely chap... when the time is right... we'll buy another BMW from BMW Portland, and I'll make a point to look for Ian... thanks very much for the the great experience...

henry

Dec 20, 2013

I had called dealerships from Seattle to Sacramento trying to find a 2014 35d X5. I even called BMW of America and found out they were not being sold until January or February. I did talk to David Padgalskas and he said he would search inventory to see what would be available for a 2013. I had talked to several dealers and David came back with exactly the color and options we were looking for. He had the X5 ready for us to view and stayed on until we arrived. My wife fell in Love with it immediately. She dreads any car deal and David made that experience so nice she was thrilled to go through the whole process from dealing to signing to driving off in the X5. Now that is really something for my wife to have said that to me and David.Once we decided on that X5 David spent a good hour going through everything on the car and showing us how it all works. He was very thorough and knowledgeable of everything he showed us. I am so pumped to buy my retirement car from him which will be a 328d or 335d. David has already sent me the "build my car" program. You can tell David is proud of the product he sells and we are a return buyer of the Ultimate Driving Machine. Thank you to BMW of Portland and David Padgalskas for making this a wonderful experience. Steven Corbett

BrophyM37

Dec 18, 2013

I came in the Friday after Thanksgiving for my first service on my 2013 X3. They provided me with a new 2014 328d for a loaner. I fell in love with it. I called Ingrid my Service Advisor to see if someone from Sales could contact me about trading my X3 in for a new 328d. Later on in the evening I received a call and email from David P. He was very helpful in asking the right questions and stayed in communication consistently. A few days later he found a few matches and I came in and test drove the car. I wasn't sold on the color and him and Yazen suggested I take the car home for a few days to see if it would work or if we would continue our search for the right car. Turns out I loved the color and came in to do the paperwork a few days later. I did find out in the process the USB port in SOME of the 2014 models don't work with the newer iPhones and there is an additional adapter to purchase. I pointed this out to David and upon my surprise they included one in the car for me! The experience buying this car was seamless, everyone at Portland BMW is very friendly and there is not pressure like other dealerships to BUY the car today. This is a well thought out process and they want you to be happy and are patient with the customer's decision and needs. I will go back again! Thanks Portland BMW!

corbettglenda

Dec 17, 2013

I always dread going to buy a car, but our experience with David was so pleasant that I looked forward to getting the car! We could not find an X5d anywhere, and David came through with a car that was the exact color we wanted and had all the bells and whistles that I was looking for. David is very personable and informative, and when we picked up the car he worked with us for an hour showing us how everything worked on the vehicle. We even remembered most of it the next day. Thanks for a great experience David!

Geneve28

Dec 10, 2013

Being a single women I kind of dread going anywhere men are trying to sell me "man things". I have been treated many different ways in the part which leave me more irritated then enjoying the experience of picking out a new car. From the start of going to turn in and pick out a new lease was a fun and simple process. I really enjoyed my time there and how I was treated. I was listened to and given great options. The experience was so easy I am hooked for life on leasing BMW. I LOVE the product and people at the Portland and even Seattle location. If you show up here you will leave happy :) Thanks again

calgordon

Dec 9, 2013

Portland BMW is simply tops in service and customer care. I usually work with Ingrid Jackson and she really knows her BMW's. She will go the extra mile to make sure your every question and concern are answered. She attends to the littlest detail. She recognizes that your time is important so she gets you in and out very quickly.

Jessica A.

Dec 9, 2013

Ty is the very best!! My mom and I recently leased two new BMWs (a 3 and 5 series) and we are both so happy with not only our new cars, but also the fantastic service we received from Ty and the entire BMW Portland team. We are repeat customers of Ty and I know we will be customers for life! Ty is always extremely helpful, knowledgeable and finds the best fit of cars for our requirements, style and budget. I would not have even imagined driving away in my new car without Ty's thorough research and dedication to finding the best cars for his clients.Ty goes above and beyond the call of duty with his customer service skills! He even went to my mom's home to set up her universal garage opener and Bluetooth. It is so fun to drive my new 3 Series around Portland and I love the way the xdrive has handled the icy weather up in the Portland hills this winter. Thanks so much Ty!!! I know I would not be in my new car today without your wonderful guidance and help!

joytrichos

Dec 7, 2013

Kourosh Homayoun was absolutely exceptional! I would highly recommend anyone who is interested in purchasing a vehicle to stop by and see him. Thank you so much to him, and Andrew Clark for making my first new car experience exciting and surprisingly easy! I look forward to purchasing my next BMW from you!

Christmas2013

Dec 6, 2013

This is the third new BMW I've bought at Rasmussen BMW and the first from David. He is very friendly and knowledgeable and goes out of his way to assist you in any way possible. Rasmussen BMW always has always been very professional and David certainly adds to their reputation.

Rob_beech04

Nov 30, 2013

The staff makes the car buying experience surprisingly pleasant. Great customer service, follow up, and explanation of the vehicles. Portland BMW is the only dealership I would go to when purchasing a BMW.

K3lli

Nov 28, 2013

Matt knocks it out of the park, again!! Great, hassle free, no pressure car buying experience. Matt is hands down the best...Answered all my questions and showed me how to use the different features in my car, and stayed after hours to help me.

dianefraiman

Nov 22, 2013

Brooke has always been extremely responsive, and knowledgeable in addressing any service issues I have had. She is always very organized and direct in regards to checking me in as well as the check out of my service call. Additionally, there have been several times I've needed service assistance with an unscheduled issues and Brooke has always taken care of the situation calmly and professionally to my complete satisfaction.

jac912

Nov 21, 2013

It was a pleasure purchasing our new 3 series from David. From the initial selection, ordering and final purchase Davids expertise was clearly evident. He is a personable and enthusiastic young "car guy" who obviously enjoys his job and knows the product inside out. You couldnt ask for a better Client Advisor than David.

jaytuckerone

Nov 19, 2013

Excellent experience from start to finish! David is a real professional and I can't wait until someone I know needs a car so I can send them his direction.

TwinPeaker

Nov 16, 2013

This is one of the best car dealerships I've ever been to. The employees are very attentive without being slick. I went to another BMW dealer in the area and they acted like I wouldn't be able to afford a BMW so I was wasting their time. BMW Portland employees are great!

jddubu

Nov 14, 2013

I knew what car I was looking for and David did not try to steer me in another direction, as had happened at another dealership. David is quite affable and was very knowledgeable with the car that I was looking for. He drives one himself! David mediated the negotiation and paper process and it was completed in a timely manner. We have continued to maintain contact and I would and will use his services in the future. Best part is, I still relish and look forward to any opportunity to drive my BMW!

kcslink1

Nov 12, 2013

David was a pleasure to deal with. I called agead to test drive a pre-owned car and within an hour I was driving it. David made the sale and paperwork go through quickly and easily.

jdwhite2008

Nov 11, 2013

Even though price was an issue in purchasing this vehicle David and Laurel treated my wife and I like we were purchasing a new vehicle.

sammydogE93M3

Nov 8, 2013

I purchased a 2008 M3 from these folks. My initial inquires via the Internet were responded to promptly and professionally. The staff was courteous and made the experience as painless as possible. These folks definitely cater to the enthusiast crowd when compared to the 'other' BMW dealer in town. Negotiations were smooth and overall I would rate the experience as one of the top three best car buying experiences I have had (have owned 20+ cars). If you are in the market for a new or used BWM, give Ian a call. You wont regret it!

DougandKristin

Nov 7, 2013

Eight days after driving our 'new' 2002 BMW X5 off the dealer's lot, and with less than 100 miles driven, we found ourselves broken down on the side of the road on a rainy Sunday night. We had the vehicle towed as far as our insurance would take it, about 15 miles shy of the dealer.After phoning our client advisor, Ian, who was very sympathetic and more than a little dumb founded, we were put in touch with Ingrid at client services. She promptly arranged a tow to the dealer at their cost and kept us notified of the vehicle's status and mechanical diagnosis. The problem was a bad alternator probably caused by a leaky power steering cable. We are pretty certain the problem existed before we purchased it and whether it was an oversight or just bad luck, it is an expensive repair. We were quoted an initial retail repair cost of $1500, which BMW offered to split with us. Not a bad deal, but...This is, of course, every used car buyer's nightmare: almost immediate vehicle failure. And certainly BMW had no legal obligation to help or assist us at all, as we purchased the vehicle 'as-is' without any warranty. We expressed our gratitude at BMW's prompt willngness to assist us, but also reminded them that the reason we chose to buy this specific vehicle had as much to do with WHO was selling it, as with the discernible quality of the vehicle itself. Buying a used car from a dealer implies a higher level of reliability and we were certainly given numerous verbal assurances of the vehicle's soundness during the buying process. Though there were no written or legally binding guarantees, there existed the 'peace-of-mind' guarantee that is integral to the BMW reputation. They did not fail us. After I made my case, I suggested that we would feel better splitting the dealer's cost of the repair, rather than the retail cost. With almost no hesitation, they very graciously agreed, bringing our cost down to $423. We would like to thank everyone at BMW Portland for their time and effort, but especially Ingrid Jackson, Ian Killough, Yazen Albustany and Andrew Clark. I've never received better customer service anywhere, ever.

vermillionx3

Nov 6, 2013

David was everything you want in a client advisor and more...patient, honest, prompt, attentive, thorough, knowledgable, personable, and best of all he got me into the vehicle that I wanted for a price I was willing to pay.

ghbtwo

Nov 5, 2013

I went into the dealership with a pretty good understanding of what I was looking for. David listened to what I thought i wanted and we proceeded to a group of cars he suggested. 2nd car 2011 coupe with 10k miles was exactly me. test drove, negotiated a deal and closed. it was about as simple as buying a car can be and David took me to exactly what I was looking for. The entire time he was quite informative and he followed up a couple of times after the deal closed to make sure everything was fine. I would recommend BMW Portland & David to anyone looking to buy a BMW or other used vehicle.

Shawn

Nov 3, 2013

Horrible customer svc. Leaves pics up online of sold cars for long periods. Carolyn is horrible at responding

dmburby

Oct 29, 2013

David was a great guy to deal with. The overall dealer experience was excellent as well. They make you feel very welcome. No pushy sales or wasted time negotiating Would definitely buy from again.

mafranz1

Oct 29, 2013

I've purchased 3 BMWs -- each from a different Oregon BMW dealership. This experience was by far the best I've had. Why? Because of the extraordinary service I received from David. He made the entire leasing experience a real pleasure. There was no pressure, only competence and professionalism. He provides top notch customer service, before and after the sale. He will be the only person I will approach for a BMW sale in the future.

nfishcivic

Oct 28, 2013

I visited the dealership to test drive a car I found online. About two and a half hours later, I had signed the paper work. David made the process quick and easy. He was friendly and knowledgeable and gave my a fair price. I would highly recommend him and the BMW Portland dealership.

Portlandbmwguy

Oct 28, 2013

My wife and I purchased a second vehicle from Portland BMW. David provided excellent service, answered all our technical questions, and responded quickly via phone and email. We appreciated his follow up after purchase and will be back to work with him again for our next vehicle.

tmroberts80

Oct 28, 2013

Thanks David, you made our new business lease experience straight forward and efficient. I highly recommend any business or individual works with David on their next vehicle purchase.

DougandKristin

Oct 27, 2013

Even though we purchased probably the least expensive vehicle on the lot, we were treated withextraordinary consideration, generosity, and good humor. Our experience had none of the uncomfortablenessassociated with buying a used car. The vehicle, though over 10 years old, looks and drives like a brand new car. We are thrilled, and in another decade or so when we are again in the market for a vehicle, I'msure that BMW Portland will be our first stop.

hohenlage

Oct 16, 2013

I've been a BMW owner now going on my 10th year, wonderful cars to drive and own, but they do require a bit of expertise to repair and troubleshoot. Since they are technical automobiles in and out, having a service adviser that can work with you to fix any problems is very important, but having one that will communicate with you openly and timely is paramount.Rarely do you find an adviser of this caliber and expertise, but I have been fortunate enough to find such an adviser at BMW Portland, her name is Ingrid Jackson. I can't say enough good things about Ingrid, her experience, and the service she provides. Given my background as a shade tree mechanic, Ingrid has been wonderful to work with in discussing technical issues and helping untangle the myriad of BMW specifications and protocols.To summarize, I would highly recommend Ingrid Jackson to anyone looking for a service adviser you won't be disappointed!

areed004

Oct 12, 2013

Both Eric and David were very great to work with. Eric spent a lot of time explaining the features, comparison and let me take my time test driving the car before I made my final decision. David was very helpful walking me through the basics items and even set up my blue tooth. As this was my first BMW purchase, both made me feel very welcome to the family. I would definitely go back and work with them in the future.

biggieyang

Oct 10, 2013

I highly recommend buyers working with David and BMW Portland on their new or used BMW. I spent nearly a month to visit several dealers in Oregon (Kuni, Salem, etc) and reach out to some in Washington with only ONE GOAL to buy a new BMW X1 as a retirement gift for my parents. I chose David and BMW Portland at the end as they have the right vehicle, the right price, and the right way to deal with a potential customer. Other dealers would say I really want to earn your business, but they do not mean it at all. But, here in BMW Portland, David and coworkers were willing to do extra work with me to locate available cars and help narrowing down the right one for my need.Different from other customers, I do not speak English as fluently and precisely as native speakers, but David and coworkers demonstrated great patient to understand my needs and answer my questions thoroughly.Look no further! Buy your car with David and BMW Portland.

raghedaallinger

Oct 10, 2013

David was amazing the other day when he helped my husband and I find a car! Not only did he stay until about 10:30 at night, but he took his time when we went through each car. Went through ever spec of each car, which was amazing. Greatly appreciated, thank you!

stephford

Sep 20, 2013

We recently purchased an X6 from David and are so happy with our experience. After visiting several dealerships, our decision was made easy by David's knowledge and enthusiasm for BMW. Having purchased 5 cars in the last 4 years...this by far, has been our best experience. David was friendly, he was patient, and followed through immediately on any requests we had. He truly took care of us as clients. I would highly recommend working with him. We are thrilled with our purchase and look forward to working with David again in the future.

Niazi

Sep 14, 2013

Till yesterday, I had never owned a BMW in my life and was always an Audi customer. Today, I went in BMW showroom just to explore new deals/cars and an hour later I came out as a BMW owner. BMW 335i is a great car but what made the sale possible in such a short time was David's sales skills.David is an asset for any sales team. In our short interaction, he came across as an honest, committed and hardworking guy. I had several annoying questions and concerns about the lease but he addressed all of them in detail and came up with creative solutions remarkably fast. His interpersonal skills are excellent... we took the car for a spin and within 10 minutes we were talking like old friends. David knows what he is doing when it comes to closing a sale. And the best part is that I am really happy after the purchase because he did not hustled his way to closing... It was a pure consultative sale ! Br,Niazi

washington123

Sep 10, 2013

With so many dealership to choose from now a days it is very difficult to differentiate between genuine customer service, and or a good deal when purchasing a new car ( or used). After going to Larson BMW Northwest, Seattle BMW, Audi Tacoma dealership in Fife, Audi and BMW in Bellevue, all of which seemed to just want a sale. No rapport building or options were ever presented other than just buy this vehicle. They all added up to awful service. I've been looking for a car for my wife for months and after searching in the state of Washington I decided to extend the search to Oregon. Upon my search I stumbled upon BMW Portland. Upon my initial phone call to give them the vehicle I was looking for specifications the Sales representative provided me with a ton of information regarding the vehicles in stock. It sounded too good to be true like the rest. Upon my visit that all changed. BMW Portland staffs attention to detail and over-the-top customer service made my wife and I feel right at home. Our sales representative David Padalskas was astonishingly amazing. There was no pressure, no this is the car you need, just plain o sincerity with no sales pitch. It was all about us. That set him apart from all the rest. In the process of our purchase we even had the opportunity to coincidentally meet the managers and they were as great. All seemed to share the same ethical principal of customer service. I Recommend that if anyone is looking to purchase a new or used vehicle speak with David Padalskas who truly has demonstrated an exceptional drive to ensure you and your family have an awesome purchase experience.

breannamarie611

Sep 9, 2013

Had to come in for my suspension I've been having problems with for a while now. They fixed that (hopefully it will be the last time for a while that I have to deal with that again!) and fixed my door and window that suddenly stopped working. We had a minor set back after the first appointment, but after the second one we're very satisfied with the quality of the work and the staff, especially Jeff Cline was very helpful and friendly. Would recommend coming here for your car needs.

cat97205

Sep 3, 2013

Working with David was completely positive experience. He is very knowledgable and professional, and always answered our questions with patience, honesty and thoroughness. His approach is low-key, with none of the pressure one might expect to endure at a car dealership. His enthusiasm for BMWs was evident. We would highly recommend working with David.

calgordon

Aug 15, 2013

I had a problem with the back up camera on my 2010 X5. It was an intermittent problem. I was afraid that it would work OK when at the dealer and I would have a wasted trip from Welches. Ingrid Jackson set everything up and provided me with a courtesy vehicle. Three days later I had my X5 back with the camera working perfectly. All is well!

JimmyKPark

Aug 14, 2013

It was a pleasure to work with David who did not pressure me or act like a sales rep. His approach is sincere and honest. I am patient and actually waited 6 months before I found what I really wanted and David was able to help me order my BMW. The car sells itself, he created a relationship with the dealership and got me to shake off the typical image we all get when buying a car. This is my 3rd purchase of a vehicle and I dislike how long it takes to get the financial but to my surprise I was in and out in 15min. I actually ended up taking longer getting to know my car and having David walk me through inspection. I went with Portland BMW rather than Kuni and I am glad I did.

pattyz

Aug 8, 2013

I went in to this dealership because I was looking for a used BMW X3 and they work with Costco's auto program. Although they did not have a car for me to purchase, I was absolutely blown away by the professionalism and helpfulness of Ty Vilhauer! He went above and beyond his call of duty to help me understand the car I wish to purchase, gave me names of competitors that are trustworthy and that he would recommend, and taught me how to go about purchasing a GREAT used car wisely. I would not hesitate to come back to Portland BMW and ask for Ty Vilhauer when I am in the position to purchase a brand new (or newer pre-owned) vehicle. Thank you Ty! You just changed my opinion of car salesmen!!!

pdxdriver

Aug 8, 2013

David is a joy to work with.I spotted the vehicle I eventually purchased while picking up another car from service. I came back a few hours later and was greeted by David, who then brought me to his storage/prep location as the main dealership was nearing closing time. he let me kick the tires and take it for a drive. I told him I'd be in touch.Came back a day or two later ready to make a low-ball offer. I loved the car, but didn't need it. David had my car appraised and wrote up some paperwork. His first offer was way off, next offer was a strike two, third offer was on the money (perhaps because I again showed up right as the dealership was closing and everyone wanted to go home?).I got cold feed and didn't want to sign anything. David stayed in touch via email with just the right amount of pressure to get me back on the lot without aggrevating me. I appreciated his approach and agreed to make a deal.Again, I showed up at the dealership right as the front doors were being locked. David and his crew stayed late to get paperwork done and get me in the new machine.It felt great to purchase a car with no regrets. I was very impressed with David's service, especially considering he has been on the job for about six months. David's post-sale service has been great as well. The only negative part of the buying experience was watching a shop employee wipe a dirty, dry cloth all across my Jet Black paint right before I drove it off the lot! The horror!!! Hours are less than conveniant, too. Thanks David!

chipchip4123

Aug 3, 2013

I went to you competitor first because the location was easier to get to. I was treated poorly and went to BMW Portland purely as a thought experiment and had practically thrown owning a BMW out the window. After a few emails with Yazen and then forwarded onto TY i was very impressed and after having a proper test drive with the sales attendant going through all the features and selling me the experience, it completely changed my opinion. Ty read me straight away and knew that I didnt want to have my time wasted and was straight to the point, and within a day I signed the papers and had a deal I was more than happy to accept. And knowing that the maintenance plan will be personally handled by this dealership was reassuring as well as another reason why I purchased the car.

jmaxelrod

Aug 3, 2013

David was tremendous to work with! He helped on my special order 335i X-Drive. The special order process can be a lengthy one and wrought with anticipation, but David kept me well informed and ahead of the game when it came to paperwork. When the car arrived to BMW of Portland, I was on business on the East Coast. David promptly sent me pictures of the vehicle and took care of my clear mask, window tint, and accessory installation all prior to me getting back into town. When it came time to pick the vehicle up, David met me first thing in the morning, had the vehicle and paperwork all ready to go and had the keys in my hand and ready to drive away in less than an hour. At my request after the standard car walk-about, David spent an additional 45 minutes with setting up my connected drive, satellite radio, and personalizing the settings for my BMW. The process was as easy as it could possibly be, totally seamless.Thanks David!

Thunder_G

Aug 2, 2013

Everything was a pleasant experience. From the pick up at the airport to the actual purchase. I learned more about BMW's and was impressed with the professionalism of the dealership. There was constant internet communications with Carolyn Keane about the vehicle I was interested in. Ian Killough was very pleasant to deal with it was nice to get to know him on the way back from the airport. That made the purchase easier. George Stanley took the time to educate me further on BMW's and was a pleasure to deal with. Several years ago I was a Fleet manager for a Ford dealership, I must say that the employees at Portland BMW far surpassed my old store. Again a very good experience. Thank you again.

AustinGebhard

Jul 31, 2013

I had a great experience purchasing a pre-owned 325i from Dave. He was really helpful, and after not finding the right car off the bat, he continued searching for what he believed I really wanted. This was my first real car purchase, and I've been looking for the perfect 3 series forever. He ended up getting me exactly what I was looking for, and the car is superb. He and the rest of the BMW team did everything they could to make the car as perfect as possible before I picked it up, as well as walk me through the process; Dave also provided me with plenty of useful knowledge to help best accommodate me and assure me I was making a worthy purchase. I would definitely recommend BMW Portland to anyone looking to buy a new or pre-owned BMW.

klarkin13

Jul 31, 2013

Dave was very helpful to me while looking through options. He was very informative and helped me choose the best option for me. It was the best car buying experience I have had.

Dexter13

Jul 30, 2013

David Krafsig does an excellent job. He's extremely knowledgeable & easy to work with! If you are looking for a BMW go see David at BMW Portland.

e46drifter

Jul 30, 2013

My experience with BMW of Portland was an excellent one. I received great service from all the employees that help me through the process of purchasing my first car. My sales rep David Krafsig was a key asset to assisting me in making my dream come true. He answered all the question I had to ask and I had plenty as first time buyer. From start to finish I felt comfortable in making the big decisions. I appreciated all the courtesy that the dealership offers and made the experience as relaxing as possible. I can say I am a proud owner of a BMW I purchased from BMW Portland. Thank you David Krafsig for your service.

DSS89

Jul 28, 2013

Dave was awesome to work with. He knew every detail about the product line. He answered any questions I had, and really helped get me in the right car. Car buying is usually a hassle, but I look forward to working with Dave in the future.

pippintk

Jul 26, 2013

I have been looking to lease a 335is and started my shopping with Kuni BMW. I received horrible service! I had set up the test drive a week in advance and they didn't even have the car ready to drive! They told me to come back in a week. Additionally the salesman who drove with me in their new F30 took me to 25 mph road with heavy traffic to experience The Ultimate Driving Machine. This paled in comparison to wonderful test drive I had at another BMW dealership years ago, and the drive I had taken that day in an S4 from Audi Wilsonville. I asked to take the car to an area I was familiar with where I could experience the car, but was told it was not company policy to drive outside of their set routes.I called up BMW Portland to see if I could get a better test drive and customer service and they put me in touch with one of their client advisers Ty Vilhauer. The moment I started talking with Ty I knew I was in the right hands. Ty quickly picked up on my passion for BMW and didnt treat me like a random car shopper looking for a way to get from point A to point B. I told Ty about my experience at Kuni and he told me I had come to the right place. And boy was he right! Ty went out of his way to accommodate my request to test drive a car on the roads I used to drive my old BMW. He gave up the rest of his day to drive with me 25 minutes to the area I requested. During the ride there and back I learned about his vast training, knowledge, and experience with BMW, including going through the M certification in South Carolina. His experience showed as he gave me very helpful driving tips during my test drive. Those tips really improved the driving experience.BMW Portland didnt have a 335is in stock that day, but Ty went out of his way to make sure I could gain enough information through driving the cars they had to make my decision. He even thought of new ideas away from the office. Now thats dedication and customer service!! Through driving the cars and talking with Ty I was able to make a confident decision to order the 335is.Im a finance guy and need to be able to run the numbers when making big financial decisions. Ty gladly gave up his chair and computer for a few minutes in order for me to do some calculations and analysis. That may seem small, but really meant a lot to me. Car dealerships are usually so focused on cramming their sales pitch down your throat that you dont receive customer service and dont feel comfortable making big financial decisions. Ty made the process pleasant and comfortable.The wait for a car to be made and shipped from Germany is only a couple months, but felt like six! Thankfully Ty was very accommodating and gave me updates on the cars progress whenever I asked for them. Which was about once a week. :)This past Monday my girlfriend and I went in to BMW Portland to pick up my new car! Ty walked us to the area they had the car and I was blown away!! It is such a beautiful car!! Not only that, but BMW Portland had it set aside in a curtained off area, which really added to the presentation. It made picking up my car a very special experience!Ty walked us through the cars features and helped me with additional decisions such as tinting and lease-end insurance. He always gives personal and honest opinions. I really appreciate his insight and candor.Unfortunately I had an important meeting at work that, which I could not miss. The meeting time snuck up on my, but Ty stepped up again and sped up the process to ensure I got out and didnt miss my meeting.Overall I am very, very impressed with the customer service, knowledge, experience, and attention to detail that Ty and the rest of the staff and BMW Portland provide! In my younger days I did a lot of customer service work and am very picky regarding how a company deals with its customers. Few companies really impress me anymore. BMW Portland impressed me greatly! They won my business this time and I definitely will be back!

hcsi

Jul 16, 2013

Working with Dave has been a great experience. He is new to the sales side of the house and his enthusiasm and confidence in his product really shine! He was not pushy and was extremely knowledgeable. As soon as I figure out which BMW I want he will be the man that I go through. Top Notch!

bigridge75

Jul 14, 2013

David was extremely friendly and knowledgeable on all the vehicles on the lot. He allowed me to experience multiple vehicles to gain in-depth knowledge without being overbearing or pushy. He truly made my experience a one of a kind. When I buy a BMW it will be bought from David. Thank you!

jholcombm

Jul 10, 2013

David went above and beyond to help me find the perfect vehicle. He took the time to show me all of the options, even options I had not yet considered. We will definitely be in touch when we begin car shopping again.

JohnGoodyear

Jul 10, 2013

Ian was very friendly, straightforward and honest with us. No pressure, totally helpful. He went above and beyond. We were able to do our trade in and drive away with our new car the same day. It was the most pleasant car buying experience I've had.

Leepin

Jul 10, 2013

We had a great experience at BMW Portland. We were serviced by David Padgalskas. We found Dave very knowledgable about theproduct line and answered all our questions. From our point of view, this was not a typical sales experience. David actually listenedto us and was more interested in answering our questions and finding a car that fit our needs. BMW Portland had a wide variety of cars to choose from.

AdamRenfroe

Jul 9, 2013

David was a wonderful salesman to work with. His knowledge, professionalism, enthusiasm, and rapport made it easy and comfortable to a buy a car from. I would recommend David to anyone!

jeffjernstedt

Jul 9, 2013

We researcehed a number of cars and dealerships throughout Oregon, and knew that BMW of Portland had a good reputation. We found one of their cars online and purchased it sight unseen (we live in Bend and had not seen the car until the day my wife picked the car up in Portland) The many photos anddetails about the car online, as well as a couple of conversations with matt Palumbo were all we needed to feel secure in our purchase. The car is everything we hoped it would be. Matt was especially helpful, honest and prompt. I put his personal number in my cell phone and told him we would definately call him next time we needed a car. Jeff and Ann Jernstedt

HeatherKernan

Jul 8, 2013

Matt was very warm and friendly and made us feel very comfortable. Bill gave us an excellent deal on the purchase and trade in. James made sure all of our necessary paperwork was complete. Very pleasant experience and we are thrilled with our "new to us" vehicle :)

Millerjean

Jul 8, 2013

We had a great experience buying a certified pre-owned BMW from Ian! He was very helpful and efficient at showing us the cars that we were interested in, and when it came time to negotiate, the process went so smoothly and quickly it was unbelievable. This dealership was a pleasure to work with and we will certainly come back to them and Ian in the future!

GregPSimpson

Jul 7, 2013

David is very friendly and not your typical overbearing car salesman. He's more interested in sharing his love of BMWs and finding the perfect fit for clients than just making a sale. He is extremely knowledgeable, and was able to answer all of my questions. One of the best customer experiences I've had in regards to car sales and I'll certainly be back for my next BMW.

jmorgan4

Jul 5, 2013

David consistently goes the extra mile to exceed expectations and takes the time to address any concerns and answer all of my questions - I will certainly be buying my next car at BMW Portland because of David's professionalism and passion for customer service. He truly believes in his product and looks forward to finding your perfect fit. Always enthusiastic, energetic, and knowledgable, David is exactly what I look for in a client advisor.

johnnygshs

Jun 30, 2013

David Padgalskas made my car shopping experience comfortable and enjoyable. His expansive knowledge on the inventory and his genuine care for my wants and concerns won me over. I will never shop for cars elsewhere knowing that I will be treated in this manner at BMW Portland. David's low pressure approach should be emulated by all dealers-I will definitely tell others about my experience.

Adss2009

Jun 29, 2013

I worked with David Padgalskas , and I appreciated the honesty and integrity that he had while working with me. I never felt pressure from him. I've bought a few cars previously, but never in the luxury car market. I appreciated working with David and feel much more comfortable now than I did before.

terranovapdx

Jun 26, 2013

I purchased a 2006 530XI wagon from BMW Portland in March 2013 (a great experience I recounted on this site). I knew there was a 60-day dealer warranty, so I was keeping an eye out for any issues. Of course, when something finally DID go wrong, it was on the 70th day. Figures.The button that closes the trunk lid stopped working, so I actually took it to another service provider I've used before. They said the sunroof had leaked water, which had collected in the wheel well where the spare tire and a lot of electronic components are, shorting out the trunk lid controller. They dried out the controller, and the lid started working again, but they quoted me ~$600 to disassemble the affected areas to: 1) clear out the sunroof drains, and 2) dry out any other pooled water. That was when I decided to see what BMW Portland could do, and I'm glad I did!I ended up talking to Ingrid Jackson, and she helped me throughout the entire process. I was expecting some resistance because I'd taken the car to another service provider, and because I was over the 60-day warranty period by almost 2 weeks. But Ingrid assured me that taking care of me and my car was her top priority, and she proceeded to do just that.She scheduled a service date a week out, so that I could get a loaner car, and said they'd do a full diagnostic on the car. When the date came, it was a smooth and easy process to drop my car off and pick up a new 528i loaner. I've never gotten a loaner from any other service provider!After 2 days, I was told that the sunroof drains were clear, but that the seal around the sunroof had failed due to age / wear. They'd replaced it, dried everything out, and tested to make sure there were no more leaks -- all at no charge to me. Ingrid and BMW Portland had followed through on their commitment to make me a happy customer by completing the repair work, even though my dealer warranty had expired. They not only made me happy now, they've won all future service business for both of my cars.As someone who was dreading working with a dealer service department, I can now wholeheartedly recommend BMW Portland to anyone looking for service work. And if you get an opportunity to work with Ingrid, take it! She's fantastic!

bethany4400

Jun 25, 2013

The people at Rasmussen were very welcoming and helpful. Lauren Gell was our client advisor who helped us and she was wonderful! She was very informative and kind and didn't pressure my husband and I in any way to feel like we had to make any decisions right away. I would recommend and have already recommended to friends and family to go there for their next car purchase!

FinnPosner

Jun 23, 2013

No pressure, very relaxed, very thorough, great used vehicle and a very reasonable price.Ian is very attentive, personable and a joy to work with!!

Ann K

May 21, 2013

We bought a used Honda Civic for our daughter. The service was excellent and we feel we got a good value.

csemana

Mar 27, 2013

Ian did an excellent job, no pressure, friendly, responsive to questions, and efficient. He made the buying process easy and pleasant. I would purchase through him again.

terranovapdx

Mar 13, 2013

Theres not much more I could have asked for from the team at BMW Portland! In the end, I got the car I wanted (a used 530XIT) at a very fair price. Along the way, my family and I were treated extremely well by the entire BMW Portland team. Our concerns were addressed clearly, our needs were heard and met, and the arrangements were made based on our preferences. Im not sure what else you could ask for from a car dealer!If you're interested, here are some specifics about my experience:- I submitted a web inquiry about the car, and ended up communicating via email with Eric Devier. He was very quick to respond to my requests for info, even during off-hours. I appreciated his friendliness, and the fact that he didnt try to pressure me to come to the dealer.- I coordinated with Eric to stop by on a Friday for a look at the car. He was waiting to greet me, and introduced me to Ian Killough, the Client Advisor who would help me with all things regarding the car. Very nice transition from the Internet team to Sales.- Working with Ian was fantastic! Hes incredibly friendly, extremely knowledgeable about the cars (and not just the BMWs), and was very respectful of my questions, concerns, budget and time, which I really appreciated. Hes also got a great Irish accent.- Ian and I took the car for a test drive, and I loved it. I tried not to show it, since I didn't want Ian to pounce, but he didn't pounce. Matter of fact, he wasn't pushy, at all. I told him Id like to come back on Sunday with my wife and daughter, and he said thatd be wonderful. I was expecting a, What is the price that will make you with this car, today? line, but instead he was happy to do whatever I wanted to do. How refreshing is that!- On Sunday, Ian had everything all set for our test drive, and answered all of our questions as we drove. Once we were done, it was clear that we wanted the car, which meant that we had to brace for the dreaded negotiations.- While we did have to do some of the old-school Let me take your offer to someone in another office, business, it actually wasn't too bad. We got within $400 of our price on Ians first trip, and agreed to split the difference on the second. All-in-all, a very fair deal.- Once the price was settled, Jim Mertz helped us with the financing and service plan analysis. They have lots of options, and Jim was happy to walk us through all of them. Just be sure to ask about the Lifetime Oil Change plan; its the only one we jumped on.- Due to lots of customers in the store, as well as some site construction that forces sales people to walk approximately 3.5 miles to get a printout, the total time we were there was close to 4hrs. When the people we needed were available, things went very quickly and smoothly. While we waited, Ian went out of his way to make us as comfortable as we could be including finding an empty office for my wife to nurse our daughter, getting some snacks for us, and keeping us well-hydrated with water. Again, Ian and everyone else at BMW Portland really wanted us to have a great experience.- When we finally left, it was in a freshly washed and prepped car with a full tank of gasand we couldn't be happier!- Oh, and Ian has promised to search out some rubber floor & trunk mats for our new wagon. We were prepared to recommend him before that offer, but that would certainly cement his place at the top of our list for car sales!- And, just to show how everyone got involved with helping, I stopped by the next day to drop off a check and Laurel Kessler, the Sales Manager, came out to the new car to help get my iphone connected via Bluetooth!

fmak

Dec 30, 2012

I had a very fun and unique car buying experience with Lee Montgomery. Justifying the BMW was a challenge. I spent the last 9 years with a different brand and was more comfortable continuing with what was familiar. However, Lee was unbelievably patient and did whatever was necessary to put me at ease. He even allowed me to take him on a 45 minute drive to and from work and offered to let me park it at home. It was one of many ridiculous requests, but he never made me feel absurd. I'm sure if I asked, we could have made the journey to the mountain to test out the all wheel drive.I highly recommend working with Lee and the BMW Portland team. He's an excellent representative for the company and couldn't be more attentive. I've had a multitude of interactions with him, and each of them felt genuine. I expect Lee's willingness to help extends well beyond the purchase and lasts thru my life with the car.

MaxBasaraba

Dec 29, 2012

I scheduled an appointment for an oil change services and when i got to BMW of Portland 10 minutes before my appointment and went to check-in they didn't even bother to take my keys and made me sit on a chair for half hour before I HAD TO GO ASK THEM why they haven't taken my keys. After that it just took them FOREVER... an hour after my scheduled service my car was still in the lot untouched and a bit later a service representative came out and asked what exactly i needed done. Overall the WORST SERVICE at a dealership that I have ever received in my life. Spend a few more minutes and got to kuni instead!!!!!

andrewjjames

Dec 3, 2012

Ty Vilhauer is a consummate professional. Ty handled all the paperwork offline, so that I got the sign and drive experience that I was looking for. Ty is resourceful and has helped me out regarding other motoring issues. I highly recommend Ty Vilhauer, and am returning to buy my next BMW from him presently.

Fieweget

Nov 19, 2012

One of the best car buying experiences ever. Ian Killough was best salesman I've dealt with, he made what can be a drag(buying a car) into a really fun experience. My family really enjoyed the dealership, and our salesman Ian. I would recommend this dealership to everyone.

joshua05

Nov 19, 2012

I went to BMW of Portland to see what i could get as a trade in on my 2000 x5, and to test drive a newer model x5. everyone was very friendly and found me a client advisor right away with very little wait. Test drive went great, Ian took me on a road that had a great view of the city. when we came back to see what i could get as a trade in value it was a little low at first, but Ian had talk with the manager George and they were come down on the price of the newer x5 and come up on the trade in value of my 2000 x5. this made me very happy and saved me a couple thousand dollars in the process. I am very happy with my new x5 and will defiantly buy another car from this dealership in the future.

wyrm73

Sep 26, 2012

Excellent service from pretty much every person I came in contact with. The price negotiations were a bit more obnoxious than they needed to be, but still ended up with a fair deal when it was all done. Detailing was a bit of a misnomer, with several things on interior and exterior missed- paint scratches that could easily buff out and pen marks on interior surfaces. But that was part of the hassle of pricing and the vehicle was still in reasonably clean shape overall. Included 60 day warranty was a definite plus and additional piece of mind. Other than the lack of finer detailing- exactly what you would expect from a luxury car dealer.

christian73

Sep 16, 2012

...very bad, almost shocking experience...went there to buy/lease my first BMW X5 Premium 2013, knowing exactly what I want. They tried first to sell me a X5 available in stock despite my insistence that I'm not interested. We drove to a garage next to dealership and tried to start the car they had (X5 Sport 2012); it took 3-4 attempts which was "minor" for them. Finally I managed to convince the person that I'm not interested in anything else but the X5 '13 premium and we started talking numbers. They gave me the MRSP price with a high money factor and when I tried to negotiate it he checked with his manager then came back saying that I should get the car in stock if I want a discount or accept their first offer for the car I want...and I should be happy with the offer since is my first BMW and buying luxury cars is "totally different". I bought the car in few days from a different dealership in my terms with no hassle and being treated with respect.

SeoulKrusher

Sep 16, 2012

I have purchased from Mr. Krafsig on multiple occasions and would not buy from any other sales person (if I can help it). I would and have reccomended David to many of my family members and friends. David is extremely easy to work with and very informative. David is very patient, charming and knows his products. I look forward to my next purchasing experience.

M_Elise

Sep 15, 2012

Ty was extremely knowledgable helping me pick out my MINI Cooper. He asked the right questions and figured out what features were important for me to have. I am very thankful I listened to him, because I couldn't be happier with the car he helped me pick out! If someone wants a great car buying experience, I recommend they see Ty Vilhauer.

nlwynn

Sep 15, 2012

This is our second car purchase from BMW Portland and Ty Vilhauer. We are long-time BMW drivers and (motorcycle) riders and have bought from dealerships across the country. While the BMW dealership network is generally good, we found that BMW Portland stands out in several ways: (1) they have a good selection of models in inventory to compare "hands on"; (2) Ty Vilhauer's product knowledge and ability to "work numbers" in various deal scenarios; and (3) the dealership's organization and process in facilitating the sale and getting you on your way in your new BMW. Overall, we have always left the dealership feeling good about the car we got, the after-sales support, and looking forward to our next visit.

MCoupeDRIVER

Sep 6, 2012

Ty Vilhauer's product knowledge is exceptional. I came in looking for help with a very obscure question about my M Coupe and he was not only able to get the answer but was able to show me several other features of the car I had no idea existed.

bherriges

Aug 18, 2012

We purchased a new BMW X5 35d on August 15, 2012. The people at BMW Portland made the process so much easier than our past car buying experiences. Our client advisor, Ty Vilhauer, worked with us to locate the exact BMW we were looking for. To say that Ty is a 'BMW Enthusiast' would be an understatement; he definitely knows his product! We are extremely pleased with our purchase. Thank you BMW Portland for making our experience so positive!

Matthew.Iskra

Aug 16, 2012

From the moment I sent an email to Ty Vilhauer to the moment I picked up the car, I knew everything would be taken care of. Ty made my car buying experience truly memorable and simple; especially seeing that I purchased the car over the phone. I have never received such exceptional service anywhere. If you are in the market for a BMW, I would recommend you visit Ty Vilhauer.

alajeeb44

Aug 15, 2012

David has now helped me with the purchase of two different used vehicles. I bought my second car from him because the first experience with him was my best. David is a straight forward guy who is very thorough and fair with prices. The next time I am in the market for a car he is the one I will call first.

AQ

Aug 15, 2012

Ty is very knowledgable about the BMW model line and is always available to assist his clients. He has great attention to detail and is the only BMW sales associate I will work with.

bobertjohanson

Aug 15, 2012

When my sister was in the market for a new vehicle, David provided invaluable information regarding well-reviewed in the size, trim level, and price range that fit her needs. His advice left me very well-equipped with the knowledge that I required to help her to make a wise choice. Based upon this experience, I will always consult him before purchasing any car.

cbzkja

Aug 15, 2012

I've purchased 2 cars from Dave Krafsig over the last few years. My experience as a first time car buyer was easy and I got a great deal as well as a great car. Thanks, Dave!

drseth

Aug 15, 2012

I have been a customer of BMW Portland for years, since it was known as Rasmussen BMW. The dealership has always been an excellent place to buy new cars and to have service work done. The staff is polite and courteous, and the sales staff is terrific. Ty Vilhauer is the dealer I use, and he is always extremely knowledgeable about the cars and their features, and goes the extra mile to make sure that I am pleased with my vehicle and that any issues I may have are dealt with promptly. I highly recommend this dealership, and Ty Vilhauer to anyone looking for a new BMW.

ellydice7703

Aug 15, 2012

Ty was so easy to work with from the minute I came in to get my car. He knew all the specifications on the different models. He allowed me to pick my car with confidence with all his knowledge and he ensured my car was everything I wanted and more. I would recommend Ty to anyone. After I decided which car I wanted I was in and out within about an hour. He had all the paper work ready to be filed out and was extremely organized. When all was set and done he had the car out front detailed and ready to go.

Jean Magill

Aug 15, 2012

I have had the opportunity to use David's services a number of times in the past and return to him when in the need for a car dealer. He has always been friendly - never rushing me thru a deal, but making certain that I am satisfied . He is always polite and business-like, but at the same time very friendly. He knows his product and When I leave I always feel as though I have gotten the best deal for me. I would definitely return for his services.

Jessica A.

Aug 15, 2012

I purchased a Mini Cooper and have been involved in multiple BMW sales over the past year and have had nothing but the best experiences working with Ty Vilhauer at BMW of Portland. He is couteous, friendly and always goes out of his way to make sure you get every bell and whistle on both your car and customer service experience while visiting BMW. He helped my mom build her dream 5 Series and she could not have done it without his assistance! I would recommend anyone interested in a BMW to visit with Ty!

JillBealeton

Aug 15, 2012

Dave Krafsig helped me with the purchase of my very first car. I bought a pre-owned Dodge Neon and he helped me through that process. He took me through the various choices of vehicles available and guided me to pick one that best suited my needs and my budget. Because I was a first time buyer he also helped secure financing of the vehicle for me along with his finance department. I am still driving that car but will need a new one soon. I plan on purchasing my next one from him and if you are in the market for a car he would do a great job from a service standpoint in helping fulfill your needs.

livebythejimmy

Aug 15, 2012

My experience at BMW Portland is always positive. My relationship with them started on a very positive note when Ty Vilhauer graciously took his own time to educate me about my 1 series that I purchased from a private party, before setting me up with my service advisor Skyler. Having been a service advisor myself earlier in my career, I have an appreciation for all of the accommodations they make.

machusphoto

Aug 15, 2012

I was able to get my dream car with Ty and his crew at BMW Portland. Easy to work with. IF I ever get a new BMW, it will be from them... That's a big IF though. My 1 Series M is AMAZING. :)

Marisask

Aug 15, 2012

I love my new car. Service was great. Very professional, knowledgeable, and friendly service. Will rerun again when I need a new car. David is very knowledeable.

mckeeti

Aug 15, 2012

My experience at BMW with Ty Vilhauer was the best car buying experience I have ever had. He was very friendly and informative. I couldn't be happier with my new car and it would not have been possible without Ty.

michaelgaspar47

Aug 15, 2012

my last car experience with Dave Krafsig was very enjoyable. he made everything very simple an easy. a very curtious gentleman that helped me choose a car in my parameters. excellent customer service.

PCG

Aug 15, 2012

I recently leased a X6. Efficiency, safety and aesthetics, the "auto trifecta". It is a very clever machine. The safety features self-regulate with graceful almost instinctual precision. Lower emissions and higher MPG help my eco-conscience stay eco-conscious. I was referred to Ty Vilhauer by my partner, a very satisfied BMW owner and BMW Portland client. Ty is the BMW Whisperer. His delivery of product knowledge could not have been improved upon by the BMW engineers themselves. Ty was the antithesis to the aggressive, insincere car salesman cliche. Ty made this process comfortable and satisfying. I felt like I was shopping with a friend. When it was time for my X6 to be delivered Ty met me at the dealership at 07:00 on his day off because it was the most convenient day and time for me. His delivery made a understanding a very sophisticated machine simple. Ty sent a very gracious thank you note. He will recieve all of my future business.

R&Ballnight

Aug 15, 2012

Had a wonderful experience at BMW Portland. Ty is truly a car enthusiast and understands the value of customer service. Got a great price, regular updates on my order, and even a personal number in case I had any questions on my new car. All my BMW business will go to Ty.

slater1

Aug 15, 2012

I am very pleased to have had such a wonderful experience while purchasing my 335i. I worked with Sales Associate Ty Vil, he went the extra mile in assuring that my experience was top notch. Thanks to Ty, I look forward to repeat positive experiences once it's time to upgraded. My friends will most certainly be hearing my praises of BMW of Portland.

taylordunn

Aug 15, 2012

Dave helped me with the purchase of my last car a Lincoln LS. He was very easy to deal with and made me feel really comfortable. I would recommend going to see Dave when in need of a new car!

wkovacks

Aug 15, 2012

I gave the great ratings for David because he was very helpful throughout the entire process of buying a car. He was very honest with me and gave me a good price on a vehicle. I will recommend him to anyone I know who is interested in buying a car and I will certainly call him when I need a new vehicle.

zbjenkins

Aug 15, 2012

I purchaced two cars from David and consulted with him on the purchace of other cars. I found his service and knowlede to be exceptional. And would happily recommend him to anyone looking to purchace a car.

zbjork11

Aug 15, 2012

I worked with Dave in the purchases of several cars. He was always instrumental in helping make the process as quick and painless as possible. I cant overstate how well Dave did his job for me and I would recomend him to anyone looking for a good car buying experience.

kvance22

Aug 14, 2012

I've worked with Dave Krafsig a number of times over the years. I always check with him when Im in the market for any kind of vehicle. He's always been the consummate professional, offers tremendous customer service and is willing to work very hard to find the right car and deal for me.

dnavatta

Aug 13, 2012

I am in the market for a new car and wasn't sure about BMW, after spending time with David Krafsig he assured me that this was the dealership and the car I would want to deal with in the future. He was patient, friendly and very informative about the cars. When I am ready to buy he is the guy I would go to. Thank you David!!!

dwadd99

Aug 13, 2012

When I was looking for a car to purchase, Dave was very helpful and knowledgeable in getting me into a car that would fit my budget. He is very personable. He answered my many questions with utmost professionalism. He customer service skills are impeccable. I would recommend him to anyone seeking to purchase a car

Louisllee

Aug 13, 2012

My expeirence at bmw of portland has been exceptional,Dave Krafsig took great care of me answering all of my questions. i currently have a bmw 7 series. dave helped me in my choice of car and really found one that was the right fit. It was clear he had years of knowledge with complete understanding to all the components of the vehicals, I was really blown away because there is so many bells and wistles on my vehical i couldnt keep track.Very professional and really made me feel great about the decistion i was making. I love my bmw.I Have refferd people to Dave since i have got my car and will continue to reffer all my friends who are looking for a new bmw.Thanks Dave,Looking forward to seeing you again in the next few Years

rfuller95

Aug 13, 2012

I've worked with David Krafsig in the past and would highly recommend him to anyone. As a single female, I was hesitant to enter the dealership alone, fearing hard sale tactics and being taken advantage of. David allayed all my fears, was patient with all of my questions, and made the whole experience enjoyable! I have, and will continue to recommend David to all of my friends.

tinabryan

Aug 13, 2012

I purchased a car from David Krafsig and it was a pleasure. He guided me through the process and help me pick the right car. My wife and I felt no pressure and he helped us find the perfect car for us. I wished all the car buying experiences were like this. Thanks David!!!

Fernmws

Aug 12, 2012

Ty Vilhauer was excellent to deal with when I went to Portland BMW to purchase my new 535i. He was there to help me evaluate and select the features and the options that best met my needs and made great suggestions while helping me to design a car that I would really enjoy. He was also there to help make sure that I understood how all of the features worked, programed my garage door opener, and later follow through with the setup of BMW remote. He is responsive and returns calls and texts in a very timely fashion. Now that I have some service to be done, he's also there, with a friendly smile and equally as helpful. He has made my BMW experience a wonderful and very positive one. I would highly recommend Ty and plan on returning to him when I decide to make yet another purchase.

I'm Lookin

Aug 12, 2012

Dave had sold me a Lexus a few years ago and I am now considering the BMW because of him. Dave has by far the best product knowledge I have ever heard from any sales person. He is professional in evey aspect of his craft and it's a always a uplifting experience when dealing with Dave. If Dave is selling Beamers now there must be a good reason.

michaelhcolgar

Aug 11, 2012

I wasn't sure which model I wanted I just knew I wanted a BMW and a good deal. I walked in the BMW store downtown and was greeted by friendly people who seemed to genuinely care and liked being there. David Krafsig was my sales professional and he was great! Took his time to show me some cars and answered all my questions very knowledgeably. He made the process very easy... I also met George (sales manager) and he was ultra friendly. I recommend you see David and George for you next car. I found the right BMW and got a great deal! Thanks guys!!!

awhit

Jul 30, 2012

My wife and I had an amazing experience with Ty while we went through the process of leasing our new 335d. Ty and the folks at BMW Portland worked tirelessly to find us the right car and to get us the price that we wanted. He helped us turn a really frustrating situation (previous car bough from a different dealer) into a rather pleasant and fun experience. I couldn't recommend BMW Portland, and Ty specifically, enough. Our entire experience was simple, smooth, and pain-free. When the time comes for us to get another BMW, we know where we are going.

pdxuser

Jul 30, 2012

Ty was fantastic to work with. He went above and beyond a typical salesperson. He's almost always available and is quick to return a missed call or email. He's very patient and listens to what the customer wants, makes suggestions without being pushy. He puts the clients ahead of his bottom line. He was very friendly, able to answer every question I asked and even helped me set up some of the features of my new car. I highly recommend working with him.

GeorgeJ

Apr 18, 2012

I'm a long time BMW owner. Absolutely top level buying experience at BMW Portland, with excellent follow-up/follow-through during and after my new X3-M purchase. My sales person had product knowledge & was a true customer advocate. The sales manager worked creatively/competitively to meet my price/trade requirements. The finance manager was fast, accurate. Everyone was on the same page, professional and with a personal touch. I'm moving all my business to BMW Portland.

GeorgeJ58

Apr 18, 2012

I'm a long time BMW owner. Absolutely top level buying experience at BMW Portland, with excellent follow-up/follow-through during and after my new X3-M purchase. My sales person had product knowledge & was a true customer advocate. The sales manager worked creatively/competitively to meet my price/trade requirements. The finance manager was fast, accurate. Everyone was on the same page, professional and with a personal touch. I'm moving all my business to BMW Portland.

Wzach

Jan 20, 2012

Despite this experience I would still recommend this dealership as they ensured I was processed quickly and informed of work as it progressed. In the past my service experience was exemplary. I shopped the two BMW dealerships in Oregon and unfortunately made the decision based on prior service experience. My goal was an auto detail and oil change. They had an enticing price of $189 for the deluxe for a grand total of about $285. I have had my vehicle detailed before for under $150 with better results. I was told they didn't use shampoo to clean and do not as per policy, I extracted a pen from between the seats and paper. The leather was just vacuumed and wet wiped. There are still small debris in the stitching. The ceiling of the car was not touched.... The exterior... It was buffed but appears to be a spray on wax. There are micro swirl/scratch marks throughout. Exterior mirrors do not appear to have been cleaned.Logan apologized and said he was embarrassed. He offered to vacuum it out again in the future. This is nice but the vacuuming was not the complaint. I was told on the phone during the appointment made it was the same detail treatment performed on cars being sold. I disagree. After calling competitors I find that Kuni uses shampoo and a vacuum extractor, does crevice work(the cleaning I'm not equity to perform) and cleans the inside roof of the car along with the hand wax. Is my expectation off? I can get the same interior clean at the carriage house in Beaverton for under $30.As I said, service is normally good here and the crew is helpful. Car detailing? No, don't do it! I will try my BMW elsewhere. I was told that Uptown does Rasmussen's detailing. Maybe this is the reason the normal service bar failed to deliver.After discussion with other BMW enthusiest I have learned that this dealership is no longer Rasmussen rather another Affiliate hence the name BMW Portland. This may be the reason for the service shift.William

chrispdx

Jan 10, 2012

Just bought a new '11 335d from BMW Portland and my experience couldn't have been better; competitive pricing, quick negotiation and smooth delivery. I primarily worked with Kourosh in internet sales for specing/pricing & Clint for delivery but the whole team there was great.

Mini Buyer

Oct 22, 2011

I walked in "cold" in mid-july asking to drive a manual cooper. They only had a CooperS and so I drove that. I had to run to the airport right away and took the sales guys info to contact him later. I called him a few days later to schedule a drive in a basic Cooper. Again, he was completely happy to help. After the test drive, we sat down to "build" my mini, and again he was very informative about options - not over-selling, but really helping me to decide what was best for my price-point and driving style. I called a few days later to confirm that I want to purchase the car, negotiated the price, and was told it would take 8-10 weeks. It turns out my original salesperson had left the dealership, so I started to work with a woman, Bradley, who kept me informed about the progress of the manufacture of my mini. 7 weeks later, we confirmed my car was ready and I met Bradley for the first time at the dealership. She was great - helped me complete the lease (turns out I got an even better deal because the manufacturer was offering a discount), showed me the details of the car, and away I went. Perfect!

monstercharles

Jul 18, 2011

Very bad experience to work with this dealer?Generally speaking, very arogont, and would be angery with customer?Cheating and waste you time. Don't waste your time there?Very stupid general manager JP..........very ver rude. When the bargin is almost done, he said he won't accept personal check.What's f*k?

luxeauto

May 16, 2011

I own an independent car dealership in Portland that specializes in pre-owned (mostly lease-return) BMWs. We've taken our cars to BMW Portland (formerly Rasmussen) for the better part of a decade, and we've never been anything but pleased with the results. Jerry Makinster is the service advisor we work with most often, and his knowledge of BMWs is so great that for a couple of years, our inventory manager thought that Jerry was actually doing the wrenching on our cars. Here's what we've come to expect when we bring one of our BMWs or Mini Coopers to BMW Portland: -Expert and methodical diagnosis using the most current factory-authorized tools -Prompt and thorough communication regarding both the nature of the problem and the time it will take to fix it -Polite and professional consideration of your time: a ride or a loaner if we need it, free MAX tickets, delivery estimates that are consistently conservative -A solid feeling that, whatever issue led us to bring our car to BMW Portland, it has been resolved by the best techs in the business I would recommend Jerry and BMW Portland to anyone. Their reception desk gets busy in the mornings and afternoons, and their parking lot is a bit like a game of tetris, but their workmanship is unmatched. It seems that dealership owners and/or employees aren't supposed to write reviews on cars.com; I understand that they're trying to ensure that the reviews in their system are legitimate. However, as one of BMW Portland's largest customers, I feel it's important that consumers are able to read my review -- I've sent hundreds of cars to Jerry, and I've never had a complaint. It's also worth noting that I compete directly with BMW Portland in sales, but I still feel that this review is both fair and deserved, so I'm knowingly checking the "I am not a dealer or employed by a dealership" checkbox even though I am a dealer. Cars.com can take this down if they'd like.