Used Cars for Sale at Bob Boyd Auto Family in Lancaster, OH

Jim B

Dec 23, 2015

The Bob-Boyd family dealership made my recent used vehicle purchase one of the most pleasant experiences I have ever had dealing with a dealership , from my salesperson Martha Adkins to the finance manager , I was truly impressed with how smoothly everything went, this is one customer that will be back time and time again . Thanks

J.B.

Nov 1, 2015

This was such an easy process with no pressure! Martha and the staff was very helpful! It was a great experience!!

John Williams

Oct 26, 2015

Wonderfull time. David Smith knows alot about the Ford we bought, this helps alot. He is also a fan and drives one his self. Was not a long process even with him helping another couple!! Great popcorn!! The truck rides, drives and floats like a Cadillac, wow!! what a nice truck. I Drove a Dodge Diesel and a Toyota Tocoma before this, I went from a log wagons to a Cadillac. Thanks again, nice truck. Good job and fun purchase!! John Williams

Jimmy

Oct 19, 2015

I found the overall experience quick & easy purchasing our car. I would recommend a visit

sappy

Sep 29, 2015

They think Ricart is bad they need to look in the mirror no favors no breaks and still will not listen to a word they are asked their heads are too big and Ford needs to bring them back down to Earth

Madatfors

Sep 14, 2015

Called about a car that I saw inline. First salesman didn't call back, so I called again in a few days since I was worried the car might sell fast. Second salesman said he would check and never called me back. Like a fool, I called again and spoke with third salesman. Made a deal over the phone, but when I drove over an hour to meet and finalize deal, numbers had changed!!!!!!!!!! Went to the Chevy dealership and bought a car warm an honest salesman! Too bad this page wouldn't let me give this dealership a negative number as a review.

Paul V

Sep 2, 2015

Dave Smith is "the man". He was friendly and got the job done. Was on top of things all the way and provided me with a loaner to get my bed lined in my new truck. I was a great experience and I will go back to them again in 10 years when I buy something else. Everyone was Helpful. Bob Boyd is the place to go. promotion code DE12312011

Margo&Rich

Aug 28, 2015

We just purchased the All-New Mazda CX3 from this dealership and we were completely blown away with how great the experience was. Robin Reffitt and the rest of the team here were extremely helpful, knowledgeable and a true pleasure to do business with. I had called every Mazda dealer around Columbus when I first started my vehicle search months ago. No other dealer would return emails or phone calls and most of them passed me around from person to person on the phone, eventually disconnecting me! I called them all on several different days over the last few months and never once got any information from any of them accept Bob Boyd. Robin Reffitt continued to update me by email over this time period about when the vehicle might be available. We spoke on the phone several times and he answered every question I had. We have very busy schedules and he worked his schedule around ours in order to show us the very first CX3 they received, which I ended up purchasing. Robin has called a few times to make sure everything is going okay since I got the car and I can't tell you how impressive that is! I will never purchase a vehicle anywhere else again and we recommend Bob Boyd to everyone looking for a good experience purchasing a vehicle. Thanks to everyone at Bob Boyd who stayed late to help me get into my new car! And special Thanks to Robin for all his help!! We love the new car!

CeCe Weirick

Aug 27, 2015

Dave Smith is an excellent communicator and made the process quick and simple!! This is my 2nd purchase from Bob-Boyd and I recommend them all the time for a great buying experience! DE12312011

Don & Helen Mckenzie

Aug 23, 2015

The best experence I've ever had buying a truck, thanks to Dave Smith he knows his trucks Every one was great and nice

CarGuy

Aug 13, 2015

The salesperson, Dave Smith, was very helpful. Not a high pressure sales pitch. Took a lot of time to answer questions for us on anything we asked. Financing was easy, did not take long. Everything was explained as we went through the paperwork. Great experience, highly recommend them.

Gary W.

Jul 20, 2015

I initially went to Bob Boyd to try the car out that i had researched on Bobboyd.com. The car was in good condition when I tried it out, though it needed a couple of repairs which I had indicated would need done before I bought it. They made the repairs to my satisfaction in good time. They treated me very well with no hassles and made my automobile buying experience a very good one.

Kathleen

Jun 17, 2015

Thank you Dave Smith for making our trip to the Bob Boyd Dealership a pleasant one. Everyone there made us feel like a valued customer. We were most impressed with the low key, no pressure sales environment and your extensive knowledge of the Ford Escape and other vehicles we considered. There was also a nice supply and variety of autos to choose from. Every step of the buying process from browsing, to test drive and the delivery of our Ford Escape made us believers that we will back for our next vehicle. Promotion Code DE12312011

Zach Renaud

Jun 7, 2015

I recently purchased a 2015 Jeep Patriot from Brian Hammond. Brian and the rest of the staff that I dealt with were extremely friendly and helpful. They made it so that I left the dealership happy due to the fact that I got the my jeep for a steal, I also felt like a valued customer. My experience at Bob Boyd showed me that the staff value their customers and make sure customers leave happy with a great product. I will surely go back for my next vehicle purchase.

Heather

May 28, 2015

I just purchased my third vehicle here. I worked with Jim Helms and he was very accommodating and professional. I would most certainly recommend buying a car here!

Judy Morgan

May 18, 2015

Husband and I went into the dealership on 3/9/15 and was greeted by Dave Smith, I was interested in a 2015 Mustang. Dave not only took the time to let me test drive one he also went with my husband to test drive it as well. He never made us feel rushed. I wanted certain things in my Mustang and Dave checked 1,200 mile radius looking for one to no avail so he special ordered exactly what I wanted. Through the whole building process of my car he kept me updated on the progress. On the day my car was delivered to the dealership it was Dave's day off but he went in and took a video of it for me coming off the truck and emailed it to me. The day my husband and I went to pick it up Dave went over the functions of the car and he even synced my phone to the car. This was my first brand new car and I could not have ask for better service. We will definitely go back when we are in the market again. Thank you, to the entire staff at Bob Boyd for making your customers feel like family.

K&GofAthens

Apr 23, 2015

We're really glad we went to Bob Boyd. We got the exact car we wanted and quickly, we were treated well and not pushed or hard-sold by anyone (something I'd dreaded). Robin Reffitt was especially great to work with. He was fun, patient, knowledgeable, and responsive--he was quick to reply to calls and emails, quick to answer all of our questions. We decided to lease, and the process could not have been smoother or easier. Thank you Bob Boyd, and thank you Robin! We look forward to working with you again in 3 years!

Lou J

Apr 13, 2015

After being shown high priced and well worn vehicles at several other dealers, we went to Bob Boyd and, honestly, the experience was the best I have ever had purchasing a vehicle. Dave Smith did not pressure us, he explained everything about the different models of Mazda we were looking at. At no time did I feel that I was on a timetable to make a decision. Tom Allen handled the financing and he was quick, well organized, and a pleasure to work with. There was some trouble getting my trade in to the dealers and they were very generous and worked with me. No pressure, just an all around good experience.

jpenwell

Mar 31, 2015

Dave treated me very well got answers i needed and service promptly had service completely taken care of very pleased about the hole prospect.

ZoomZoom

Mar 17, 2015

I arrived at Bob Boyd on a mission...trade my 2013 Mazda CX-5 Touring for a new 2015 Mazda Grand Touring, and spend less time doing so than I intended to spend shopping for a new purse later in the day! I am delighted to report mission accomplished! My new CX-5 is my third Mazda and my fifth straight purchase from Bob Boyd. (Did I mention my husband sells cars at a competitor in Columbus? And my dad owns a used car lot, but I still return to Bob Boyd time and again??). My favorite part of shopping at Bob Boyd is that I do not need a man on my arm to be taken seriously...I have always been given the utmost respect by the sales and service staff a Bob Boyd, and my experience with Dave Smith was outstanding. He was very pleasant to work with and didn't waste my time. Even made sure my cell was synced up before I left the lot. And because he is always such a nice man, I need to give a shout out to Tom in finance, too. Never pushy with the ancillary insurance products, but always willing to answer any questions and make sure the paperwork is correct. Just an all around pleasure to deal with Barb, Dave, Tom and the rest of the Bob Boyd family!

Gale E. Spurbeck

Mar 9, 2015

Dave Smith, salesman was great in explanations, figures, features on the cars that I was interested in, so helpful and patient with me as I was a hard sell. We finally nailed down the car that suited what we were looking for and in my price and payment range and we drove off in a 2015 Ford Fusion. My only concern is that, since I am old school, that I will have trouble figuring out all the technology that is on the vehicle. But I guess that with time I will come to figure it all out and enjoy all the features.

John and Angela Hollingshead

Nov 18, 2014

We purchased our 2014 Mazda 3 from Bob Boyd Auto and are extremely happy with our purchase. This is the 3rd Mazda for us with the first being a Mazda Protege. The experience was pleasant and the staff was friendly without being pushy. Our salesman, Dave Smith had been corresponding with us for 6 months before our actual purchase and he was extremely knowledgeable without being aggressive. We plan on purchasing our next Mazda in about four years and will go back to Bob Boyd with the hope that Dave will still be on their sales team!

ck

Nov 13, 2014

Went to visit my parents in my old home town and saw this clean '04 Rubi for sale so I made an appointment to test drive it. Ended up buying it but 6 weeks after started having issues. Ended up spending $4200+ to put in a new instrument cluster, evap system and catalytic converter. I would have expected the seller to spend a little more time and effort on making sure the vehicle was in good condition. That said, I did expect something to need to be fixed as it was 10 years old and had 140K miles on it. Overall, the sales rep, Jim Russell was wonderful. He really went over and above to make sure that part of my experience was pleasant.

Michael P

Oct 22, 2014

This was the first time that I have been able to buy a car without having any surprises when I went to do the paper work. Steven Lucas was very professional, courteous and even helped with our dogs while we were doing the paperwork. I would buy from them again!! I also received the best price out of six dealers and was able to do all of the negotiating over the phone and email. Best way to buy a car these days, when there is very little time to go into a dealership and wasted time.

J. Hess

Aug 31, 2014

Earlier this year, I was in the market for a used car with AWD. I'd done a great deal of searching online and was having some difficulty finding a deal to my liking. I happened across a certified pre-owned 2013 Ford Fusion at Bob-Boyd Ford with an excellent price. I filled out the ask the seller info on the website and received a prompt response from Todd Beckett by the end of the following day. Being from WV, I was somewhat hesitant in buying from an out-of-state dealership. Due to a busy work schedule and a 2.5 hour drive, I tried to work out as much details as I could before considering the trip. While I would have liked have come to an agreement on a price prior to the drive, I was assured we could come to agreeable price. I managed a Saturday off and informed Todd a few days prior that Id be making the trip and was shooting to be there around noon with my trade-ins. When my wife and I arrived at the dealership, the car was clean and parked out front. The sales environment was low/no pressure and I was pleasantly surprised by this. We went for a test drive and got a small tutorial on the features. After returning the negotiating process was surprisingly quick. The value they offered for my trades was as fair as I could have hoped for and the dealership was incredibly quick with obtaining financing for the remainder of the balance. We were back on the road and well on our way home by 4pm. I was very impressed with this dealership- very efficient and very professional. Though its only our 6th vehicle purchase, this was the first purchase in which my wife left the dealership happy with everything. Distance aside, I was pleasantly surprised with all of my dealings with Todd Beckett and Bob-Boyd Auto; I will certainly recommend them to others and will very likely be a repeat customer in the future.

Rick-A New Ford Fan

Aug 28, 2014

My wife and I went looking for a Ford Fusion. Dave Smith greeted us and made us feel right at home. His knowledge, friendliness, patience and efficiency were outstanding. We couldn't have asked for a better buying experience. There was no pressure and in a couple of hours we left with just the car we wanted. I would recommend Dave Smith and Bob-Boyd to any prospective car buyer.

RJ PJ

Aug 14, 2014

We have always been treated excellent every time we have been to the dealership, for service ,parts, buying our new vehicles. Best staff around and you cannot beat the deals. Thanks a million. Ray and Patti

Bob and Angie Christy

Aug 10, 2014

We recently purchased a 2014 Ford Edge Limited from Dave Smith at Bob Boyd Auto Family. We had purchased several cars previously from Bob Boyd but had decided to work with a Ford dealer from the Cincinnati outer belt. We were extremely disappointed and returned to Lancaster. We found the car that we had been looking for with the options and color that pleased us at Bob Boyd. Dave Smith worked with us throughout the process. He was knowledgeable, courteous, patient and respectful of us during our search, selection and purchase. Both Dave and Tom (financial officer) were able to structure a price for our trade in and for the new car, a financing plan and were able to lead us through the maze of options that are available from Ford. As we finished the sale and transfer, Dave took care of syncing our phones and us to this new Edge. We couldn't be more pleased with the whole process and would return to purchase our next car from Bob Boyd Ford.

Happylancasterbuyer

Aug 8, 2014

Mr. Dave Smith was as helpful, pleasant, and professional as can be from start to finish. He and the male that was to pull credit and get rates were great to deal with. I was particularly pleased that they did not pull credit until they were able to determine that they could get the numbers very near what my wife and I had set as "line in the sand". We did buy the F-150 that we stopped to look at and could not be happier with the way the entire experience went. Thank you to Dave. We will be using the dealership for oil changes and service moving forward.

K combs

Jul 25, 2014

Our salesman Randy Hooper was awesome! There was zero pressure, which was extremely pleasant. Very helpful and friendly staff.

JoeG

Jul 10, 2014

Randy was the ideal salesperson. He knew the vehicle specs, features, rebates and pricing. We arrived Saturday morning, took a quick test drive, had a very brief and agreeable negotiation, and was out the door with a new Chrysler Town and Country in a couple hours. This is the only way to buy a vehicle.

Jim And Gayla

Jul 7, 2014

Randy at the Jeep dealership was great to work with. We let him know what we were looking for and he did not try to sell us something different. He had to get our new Cherokee from another dealer and he did that without question. I have purchased over 10 new vehicles in my life and this time was the greatest.....

J&JR

Jun 23, 2014

As much as we look forward to a new vehicle, we did not look forward to the purchasing experiance. We found that experiance to be very pleasant this time around. Brian Hammond and all the staff at Bob Boyd Jeep, did all they could do to make it painfree, quick and positive. Brian listened to what we wanted, hooked us up with a vehicle that fit us, the staff sought out competitive financing with a great rate, and offered us fair trade-in values. Thanks guys!! DE12312011

vern m

Jun 11, 2014

thank you Bob Boyd for another great experience on my recient purchase of a new truck. i called at noon told you what i wanted and by 4 PM i had purchased the vehicle. Dave Smith made this purchase so easy i could not believe how quick it was handled. even though Dave is one of the best salesman i have ever delt with the entire staff treated me great. Bob Boyd Ford far exceemy expectiations for a great experance in buying a new vehicle. Thank you Dave

Terry and Julie

Jun 10, 2014

We are very pleased with our new Jeep Patriot and our Bob-Boyd experience. From our first meeting with salesman, Dennis Agosta, to driving home in our new Jeep we have nothing but good things to say about the Bob-Boyd team. Dennis was very knowledgeable and we did not feel pressure from him to buy "right now." Dennis took the time to explore our different options and point out the pros and cons. He eventually found the car we were looking for in Pittsburgh, Pa and had it delivered in a matter of days. We would highly recommend Bob-Boyd and if you're looking for a knowledgeable, low-pressure salesman, ask for Dennis Agosta.

canalpam

May 10, 2014

My experience with Bob-Boyd dealerships in Lancaster was great. I was very nervous about buying a car. I had gone to another dealership a week or two before and the experience was not nice at all, I felt like I was talked down to the salesman was extremely rude. Dennis Agosta was very nice and helpful. I already gave his card to a friend who may be in the market for a car in the future. I will go back to Bob-Boyd whenever I am in the market for a vehicle. I can't thank Mr Agosta enough for making this a great and easy purchase. Oh yeah! I LOVE my Dodge Caliber!

Michele

Apr 28, 2014

We have purchased Fords in the past from Bob Boyd, Lancaster, and we have taken multiple vehicles there for service over the years. We have always been satisfied and never leave there feeling like we were talked into "fixing" something that didn't need fixed. We just bought a 2014 Ford Escape SE for out daughter last week, and while another very large dealership told us a story about what they could get the payment to but later could not truly offer that crazy low number, Bob Boyd did their best to get us a "real" payment for our daughter. One that she could handle. We are grateful to Bob Boyd Ford, and especially Dave Smith, for working with us.

Vern

Apr 22, 2014

This is my family's sixth vehicle purchase from this dealership. All of my experiences have been great.

JohnB

Apr 21, 2014

I absolutely HATE buying cars. There always that feeling that there's a better deal somewhere, if you could only find it. And once you've made your deal, the pressure to purchase additional items is so frustrating at times. But at Bob Boyd Ford, the deal was good; the sales Rep (Dave Smith) was outstanding; and the paperwork was simple and painless. No pressure at all - highly recommend this dealer.

Tia Rothenberger

Apr 21, 2014

First time ever buying a car was sooo stress free! Did research on line for about a week or so ( I was preapproved by my credit union which help with making decisions) then I started test driving. Randall was very friendly and was available when I needed him. He worked with the pricing and got me the payments I needed for my budget. I appreciate the time and the quick responses to my email and texts about the vehicle. Everyone at the dealership was efficient and friendly. Thanks again

john

Mar 29, 2014

this makes my 5th car from bob boyd dodge. I have had excellent sevices.the dealship treat you like you are family. I enjoy my time there with the sales personal............thanks again john razor...

ric and mary

Mar 27, 2014

Our whole experience was very relaxing There was no pressure and dave was very nice and a very good salesman

April S

Mar 21, 2014

This is the 3rd car I've bought from Jim Helm. Always an easy experience! He's a great guy who goes out of his way to make you happy. No complaints!

John E

Mar 18, 2014

Knowledgeable & Personable salesman. Good selection of vehicles to choose from. Easy proces from start to finish.

Winegardners

Mar 18, 2014

The salesman and staff of Bob Boyd Dealership did a wonderful job helping with the purchase of our new car. Dave was very helpful and knowledgable. This was the first time we had purchased a vehicle from Bob Boyd and the exerience was great! i know the next time we are in need of a car with will come back to Bob Boyd. Thank you Dave and all of the staff of Bob Boyd. promo code DE 12312011

Tally Johnson

Mar 15, 2014

The salesman was very helpful an honest, the price was great, overall a really good experience.We left there feeling we got the very best deal we ever good have made.

J and Kim

Mar 13, 2014

My husband and I began our search in Columbus. We were not pleased with the high pressure sales approach or being bounced around from salesman to his manager to attempt to put pressure on us to close the deal. Needless to say we walked away and decieded to go to Lancaster to shop. We will return to the dealership for our next purchase. all the staff were friendly and very helpful. We love our new truck. I will ask for Todd again when we are ready to purchase another car. This will be our dealership for all furture purchases. Thank you!!!

jettajetta

Mar 11, 2014

Even though I asked several times, what would be the trade in value of my car, I did not get an answer until the actual signing of the contract. If I had known it was so far below kellybluebook value, I would have said forget it. I was so upset that I walked out of the room so my husband could finish the paperwork. The next day, none of the dash worked including the tv. We brought it back in and was told a fuse was replaced, but if it happened again we would have to replace the whole thing. Really. Are you kidding! We just bought this car? Wow. I must lead a shelterd life. If you need the money that badly, I can loan you some. I would never send a friend to you. This experience makes me dislike the van very much, and as soon as I can I will get rid of it.

Terry & Amy Grimm

Mar 10, 2014

We met with Jim Helm, Gary & Ryan and described all the details we wanted in a new Jeep Sahara Wrangler Unlimited. They got on the ball and the next day, found us one even better than what we wanted and for less money! They were very knowledgeable of the vehicle, and gave us great tips! They had all of the paper work ready for us to sign, and we took our new Jeep home. Very friendly, & fastest service ever!! We have bought from them before, and will continue to in the future!

Fairfield Farmer

Mar 6, 2014

Our purchasing experience recently at Bob-Boyd could not have been better. The service and patience provided by ALL of the sales personnel was terrific. The easiest experience yet in procuring a car loan. Of all of the dealerships we have utilized over the years, this was by far, the most enjoyable experience yet.

michele t

Mar 4, 2014

my husband and i were in the market for a new ford car after my daughter crashed my car. after visiting another for dealership and getting bounced around from one person to another for over 4 hours and trying to be talked into a car we didn't want we decided to go to bob Boyd my husband having bought his truck there a few years before and having had a pleasant experience there we stopped in to look around the salesman was very polite and courteous and after telling him what we had just went through was very attentive to our needs he showed us what we were looking for and in to time he had the paperwork done and we were driving off with our new car he took the time to go over all the gadgets with me and my husband and made sure we understood how every thing worked we both are very pleased with our purchase and have already made plans to return to bob boyd ford to purchase a newer truck for him and recommended bob boyb to several friends and family

Andy

Mar 3, 2014

Dennis Agosta did all that he could to get us the sale that we wanted

Earl & Pat

Mar 3, 2014

Thanks to John B. for listening to our needs and directing his attention to them. We have an awesome newer car that is just Beautiful.. Rides great and drives fantastic...John B. is a great asset to the Bob Boyd Family. He makes the buying experience much better!!!!! Thanks to all... Earl & Patsy Cole

Steve and Abby Hammack (DE12312011)

Mar 3, 2014

I just bought a used Nissan Maxima. I wasn't looking forward to the whole car buying experience but Tony was awesome. He is a down to earth guy that provides what you are looking for. I will be recommending Bob Boyd, and especially Tony, to all my family and friends.

Susan

Mar 3, 2014

I have been a customer of Bob Boyd since 2004 & I just purchased my 4th vehicle at Bob-Boyd in Lancaster, Ohio...I have always been treated very very well and they really work with you to get the best car & best deal you can. Sales & Service are top-notch!

susan r.

Mar 3, 2014

We recently brought a used vehicle, Robin R. Was our salesperson. ..we cannot say enough nice things about him and the whole staff! Super friendly, no hassles or pressure...just a pleasurable buying experience. Thanks again to everyone for making a normally stressful situation, stress free!

Cierra & Bob

Feb 27, 2014

My husband and I were looking for a reliable vehicle that would not break the bank. We didn't have a lot of money to spend. Randy made the car buying process so much easier than the other 8 dealerships we'd visited that day. He made us feel just as important as the other people buying brand new cars. I will not go to another dealership. We drove over an hour to see Randy and I'll do it again every time! Randy is amazing!! God Bless him!!

Dave

Feb 26, 2014

Bob Boyd cares about their customers. I worked with Aaron and purchased a used Escape. I couldn't be happier with the car and the whole experience at Bob Boyd.

Paul and Sandi from Lancaster

Feb 24, 2014

The staff was more than willing to accommodate what we, the customer, was looking for in a new vehicle. We highly recommend them if looking for a new car. Our new Ford was really high quality and yet satisfied our requirements. The staff was never in a hurry to "rush" us in making a decision or during the "signing" process. So hat's off to Barb, Dave, and Tom. Thank you very much for the great service and now we proudly belong to the Ford family. Great welcome! Paul and Sandi Lancaster, Ohio

Dow Hooper Jr

Feb 21, 2014

i enjoyed the over all experience no pressure from Randy,Ryan and Gary.I feel like i got a great deal.I would recomend for everyone to give them a shot.

Ken

Feb 21, 2014

Skip was great. Met my family with a smile, showed us cars we wanted to see and answered our questions. Very friendly no pressure environment. We went back threee weeks later and took test drive, Skip remembered us. Still no pressure........next day we went back and bought the vehicle.

Jim Bannister

Feb 19, 2014

Sometimes brevity is the most powerful form of expression. We just purchased our sixth Ford vehicle from Bob-Boyd since 2006. Our permanent residence is about 650 miles from the dealership, so there are MANY Ford dealers between us and Columbus/Lancaster, Ohio! Why would we choose a Ford dealership so far away? We trust the dealership and have always been very satisied with the transactions. Buying online is a new thing, but it works great when you have professionals like Barb Whittington and Steve Lucas on the selling end! It is, for us, even better than trying to do this in a showroom. Bob-Boyd is a family-owned business with very trustworthy principles. Jim & Marlisa Bannister Kiawah Island, South Carolina

john doe

Feb 17, 2014

Direct, pleasant, helpful, no hassle buying experience with Todd Beckett and the dealership. Everything was priced fairly as was the price for my trade in. Would definitely go there again. If you want a truly no hassle buying experience, this is the place to go.

Jan

Feb 16, 2014

Buying experience was very nice,everyone was very helpful

Used Town and Country

Feb 6, 2014

If you do not take the time to read this review any further. At the very least: GO TO BOB BOYD AND TALK TO TONY, AND YOU WILL SEE THE DIFFERENCE! I have purchased many, many vehicles in my time and this was one, if not the best experience I have every had. The difference maker in my humble opinion is working with someone that is good at what they do and actually cares about making it work. To set the stage: I was not purchasing a new vehicle and I stopped in to view a minivan that I found online. I had my three little boys in tow and that can cause some chaos to say the least. Mr. Tony Thacker stepped out to meet us and was understanding and on point with helping us with the information we needed. He quickly got us ready for a test drive and sent us on our way. Upon returning, we found a couple issues with the used vehicle (keep in mind that this was a used vehicle that was on the lot for some time, and the price was reflective of the dealerships interest in moving it quickly!) Tony, was interested in understanding our concerns with the vehicle and took an immediate position getting the vehicle fixed to a very high standard. ( I believe he really did not want us to purchase the vehicle if it had a potential of breaking down. The immediately put the vehicle in for service to diagnose and fix the vehicle with their certified techs. This would have been the moment when most other dealerships or salesmen would have re-directed and started to hard sell other vehicles!) This customer care and customer interest is why we purchased the vehicle from Tony! I don't believe that Tony or the dealership made a ton of cash off of my used vehicle purchase! However, the feeling of complete customer service as if I was purchasing a new Cadillac was provided. Here is the thing that really stood out for me: I did just recently purchase a new Cadillac and the service did not measure up now that I compare it to Tony and the team at his dealership! Great Job! Great to work with! Go buy a car from them! Tyson

terry c.

Feb 2, 2014

Purchased a 2008 f 150 from Randy . He's a good salesman I didn't feel like I was under pressure. This was my first purchase from Bob Boyd I would definitely go back. You get a chance go see randy he'll get u taken care of.

Mazda Jess

Jan 28, 2014

This was the first time I purchased a car of my own. I was a bit nervous, even though my parents were helping me with the whole process. The family had purchased an Expedition at Bob-Boyd over 15 years ago, and received excellent services at every encounter. Todd was able to get me a great deal on my new Mazda 6. He made the whole experience easy and enjoyable. It was the easiest car buying experience my parents had ever gone through, which says a lot. It was fabulous. Thanks again.

Two teachers

Jan 26, 2014

As the title indicates, we have personally bought 5 cars from Jim Helm at Bob-Boyd, my parents bought one and a good friend bought another. We trust them to work with us on price and to treat us fairly. I appreciate the fact that they are willing to give us all the numbers that we want to see. I hate the approach of "well your monthly payment will be..." I want to know what exactly I am paying for the car and then worry about the payments. We don't live in Lancaster any more or I would use them for oil changes, etc. It is a good feeling to be comfortable in an environment that can already be stressful enough. I hate spending that much money, but it is a necessary evil. If we purchase a Mazda or Ford, there is no doubt where we will be buying it from.

BarbR

Jan 22, 2014

We dealt with Jim Helm at Bob Boyd in Lancaster and he was very helpful. My husband was looking to replace his truck, which was totaled in an accident. My son talked to Jim on Saturday about the truck we had looked at on the internet and we went in to look at and drive the truck on Monday. My husband was very pleased with the truck and we were able to complete all the paperwork on Monday and bring the truck home. Thank you Jim!!

Dawn P-M

Jan 20, 2014

Worked with Mark Falls and Jim Helm. Mark was very willing to work with me and explain "the numbers" and Jim did a great job with the paperwork and teaching us all the great features on our new Ford Flex! I love my new car! We bought my husband a Ford Fusion in July and he loves it, too. These are my first Ford products (I've always been a Honda girl, but I'm very happy with Ford and buying AMERICAN!) Thanks, Bob-Boyd Team!

US Navy

Jan 16, 2014

Bob Boyd was a pleasure to work with. The salesman, David Smith, was down to earth, very personable and not pushy at all. I like the fact that he got to know me as a person. I was sold on the car before I went in but it was him not stalking me in the parking lot and answering a question when I was ready that made the deal even better. Bod Boyd worked hard to find me the lowest interest rate available which made the buying experience even better. I would recommend them to anyone looking to purchase a new vehicle. If you have a specific need or want in that car. They will go out of their way to find it and bring it to you there.

Ken

Jan 13, 2014

The whole experience was outstanding. Jim Helm is the best sales man ever . The Ford f150 Is excellent truck

Patrick Fleming

Jan 10, 2014

I have never enjoyed the auto buying experience. My recent truck buying experience at Bob-Boyd Ford was pleasant surprise. It was probably the easiest buys I have made. Thanks to all who were involved in the process. I feel I was treated very fairly by all.

Pmshear

Jan 9, 2014

We had a wonderful experience at Bob Boyd Ford, they were great and gave us a great deal on our Expedition, we have only had the vehicle for a few days, but love it. We picked our truck up on the coldest day of 2014, 11 below zero with forty mile per hour winds, all the people at Bob Boyd were great, good service, friendly and they worked hard to give us the best deal on the car. I would recommend Bob Boyd to my friends! While your there look into Dave Smith's "Eyes"....

Marv102

Jan 7, 2014

This is the fourth car I've bought from Bob Boyd Ford. They are always very honest and fair with me. I told the salesman what I wanted and he was willing to show me exactly the car I was looking for. Since I wanted a small sub compact, he did show me cars that were a step up in size, but he did not pressure me toward the more expensive cars. He explained the price differences between the stickers on all of the cars, and I felt like I had enough information to make an informed decision, and walked away with a decision that I am very happy with.

Randall & Bambi Poore

Jan 5, 2014

This is the third car we have bought from Bob Boyd. You are not just a customer here. I bought an explorer in Columbus, and was lied to, and they did not keep up their end of the bargin. But not at Bob Boyd... They are the nicest group I have ever met. the salespeople do not pressure, they answer all questions and do what ever they can to get you in what you want. If they don't have it they WILL find it for you. The shop is wonderful group to work with also. They honestly treat you like family. We will not shop anywhere else. Thank ALL at Bob Boyd for being a Family place... " )

tulrich

Jan 5, 2014

Recently purchased my 2nd vehicle from BobBoyd Ford. The process was very stress free. I had been looking on and off for over 6 months with the help of their salesman, Steve Lucas, who was always patient and considerate. I felt I got a nice deal on a new F150, a reasonable price for my trade and a feeling that they truly appreciate the business. It's a bit longer travel to drive past a few other Ford dealerships, but I feel the treatment I get from Bobby Dawes and his team is worth it.

Pat

Jan 3, 2014

The process and the whole experience was outstanding. Bob Boyd Ford is the best dealership I have ever had the pleasure of working with. The purchase of my 2014 Mustang was an excellent.

Dale Jones

Dec 31, 2013

This is my third Ram 1500 purchase from Bob Boyd in the last 11 years. Tony Thacker is a great salesperson and even helped me move my stuff from the trade-in to the new truck. He took the time to show me how to work the new-fangled electronics in the cab. Everyone was very friendly and considerate to my needs. This is the place to go and get a vehicle. My experience with Mike in the service department has always been excellent, as well. I was very pleased with my experience.

Jim Brunton

Dec 30, 2013

I was very happy with the atmosphere thru my purchasing experience, everyone was very friendly my Sales Rep was very good to work with very polite, and professional I enjoyed my experience there! Thanks Jim Brunton

Brooke Barger

Dec 27, 2013

I was very pleased with my recent Bob Boyd auto purchase experience. I was offered a good deal to move 2013 inventory, and took advantage of it by purchasing a 2013 Ford Explorer. My sales person was very knowledgeable and thorough in providing information about the Explorer I wished to buy, without being overbearing. The financing was reasonable and well explained. And, my sales person actually drove my old car home for me. That is service!

Freddie lee

Dec 24, 2013

I had been looking for a vehicle for a few weeks and man I wish I would have just visited Bob Boyd first! Harrold my sales person was straight forward and when he didn't have what I wanted on the lot he made arrangements and got it for me. They will definitely be getting a visit from me the next time my family is in the market for a new vehicle.

Ann V

Dec 17, 2013

We have now bought or leased 4 vehicles from Bob Boyd. They always treat us like we are family and our business is truly appreciated, and we are not just $$$ signs to them. They work very hard to get us the best deal and vehicle that we want and can afford. Even when we bring vehicle in for oil change/maintenance they are wonderful and know my time is valuable and get me in and out in a hurry. And they remember our names, which you won't find that a huge dealer. Thanks again Bob Boyd, love my new Mazda CX5.

Jan and Greg

Dec 13, 2013

We just purchased a new Ford Edge and as in past purchases, we were treated in a professional, friendly, mannner. Our salesman, Jim Helm has always been fair & we appreciate that. We have bought several vehicles from this dealership since 1993 and the sales & service has been an overall good experience. The staff are all helpful & friendly.

MaryAnn

Dec 7, 2013

Very Satisfied. Bobby Dawes, owner always talks to me. Jim Helm my salesman is very through, never pushy and very helpful. Jim never makes me feel like he doesn't have time. He spent alot of time going over the options on my car. Tom Allen, finance is always friendly, kind and helpful. Barb W is friendly and helpful as well. The whole staff makes you feel welcome and you trust them. Great Job everyone I dealt with.

Another Happy F150 Owner

Dec 5, 2013

Ashlee and Barb were awesome to work with. They were so friendly and fun. We told them exactly what my son was looking for in a truck and although they did not have it in stock, they went the next day to get it from another dealership. We then came back in to get the vehicle. The amount of time actually spent in the dealership was minimal and we got the exact vehicle we were looking for. I would come back and deal wiith them again in the future.

Duff and Denise Kelley

Dec 3, 2013

My wife and I purchased a used car from Bob Boyd Ford in Lancaster. Super nice salesman Steve went beyond ( our opinion) what was needed on a minor purchase price. Held on to it for a week until we got the money. Been here 4 times and got great cars each time. Drive 20 miles for great service. Deal with them, you won't be disappointed.

Very happy new car owner

Dec 3, 2013

I had some serious car trouble with a previous car and needed to replace my vehicle, and fast. Harold, my sales guy, did everything in his power to make the process as quick and stress free as possible. It was a remarkable experience and I would recommend the dealer, and specifically Harold, to any who would ask. Thank you!

F150_Owner

Dec 1, 2013

I recently decided to have my car serviced here in hopes of better and faster service. It was a good experience and so when I was shopping for a new truck, I switched from another dealer and found this to be a very good experience. They didn't try to rush me thru or try to sell me something I didn't want. Dave Smith was my salesman and I would recommend him to anybody looking for a vehicle.

STRATUSOWNER

Nov 18, 2013

We took our 2002 Dodge Stratus in to be fixed. In starting the car, it had a shake, and then it wouldn't stay running... We took it in, they fixed something else that wasn't a problem, that cost over $300.00, So we called, we took it back one week later, they then claimed there was a problem with the spark plugs, cost over $300.00 again... Car is not running AT ALL now. Called back in there, they said to bring it back, yeah right! They couldn't fix it the first 2 times, and costing over $600.00 to NOT fix what was first wrong with it to begin with. And they wanted us to use our AAA to bring it back, not offering to get it themselves, on their dime. So I went in to speak with the manager at the repair shop. He was very rude!!!! I will NEVER take a vehicle there again, not even for an oil change.

Hoffman's Flowershop

Nov 16, 2013

My 3rd Bob Boyd purchase and the 1st for our business. I've had occasion to work with all departments, sales, service and body shop and have always had fast courteous service and satisfied with the work. For this purchase, I worked with Steve Lucas while purchasing a 2013 Ford Transit Connect as a delivery vehicle for our Flowershop. Steve's knowledge of the vehicle and ability to answer questions helped to "seal the deal". The whole process from start to finish was quick and easy leaving me feeling very confident about my new delivery vehicle. In the words of Phil Robertson, "Happy, happy, happy!."

Old Irish

Nov 15, 2013

Have a 2004 Honda, and with mounting miles knew I needed to do something. Looked at the safety ratings and saw that Mazda scored high. Worked with Jim Helm and had a great experience. Jim was very patient as he answered my questions, provided information, and showed me all the safety features of the vehicle. The paperwork was done expediently and with no hassle.

SUSAN THORNTON

Nov 8, 2013

I HAVE BOUGHT NUMEROUS VEHCILES FROM BOB BOYD, HAVE DEALT WITH RICHARD COURTWRIGHT AND BARB WHITTINGTON, ON EACH PURCHASE, AND I HAVE RECOMMENDED THEM BOTH, TO FREINDS AND RELATIVES..A VERY GOOD FRIEND PURCHASED A VEHICLE FROM THIS PAST SUMMER AND SHE IS ALSO VERY PLEASED..THERE SERVICE DEPT GOES ABOVE AND BEYOND TO MAKE SURE EACH VISIT, IS GREAT EXPERIENCE., I HAVE USED THIS SERVICE DEPT. FOR ALL OF THE VEHCILES I HAVE BOUGHT FROM THIS GREAT DEALERSHIP.. I WILL CONTINUE TO RECOMMEND THEM FOR PURCHASES AND SERVICE..AGAIN A GREAT FACILITY.

ANGELA HUGHES

Nov 5, 2013

I BOUGHT A DODGE RAM1500 FRIDAY NOVEMBER1,2013, AND I HAD NO TROUBLE GETTING MY TRUCK, THE STAFF SEEMED FRIENDLY TO ME MY SALES MAN ASHLY, WAS PRETTY GOOD.. JUST A LITTLE SLOW ABOUT GETTING ALL PAPER WORK DONE FAST... SO FAR WE LOVE OUR NEW TRUCK,

Cdowns

Oct 24, 2013

Good personal service. Was quick. Would buy from them again with out thinking twice!

Kyle

Oct 24, 2013

Very easy to deal with! Chuck K. is a great sales person, very personable, friendly and looks out for you! We have bought 2 vehicles from them so far and dealt with him both times. Our two escapes run excellent and we really enjoy them, The prices were very reasonable and they will definitely deal with you and try to make the price you are looking for happen. Overall great experience, friendly staff and nice facilities. Definitely recommend dealing with them!

Linda

Oct 24, 2013

Everyone at Bob Boyd Ford were so friendly and explained everything in full detail. My family buys all there cars from Bob Boyd Ford, and I have bought 3. From start to finish it was a very easy, quick and pleasant experience!

Doc

Oct 23, 2013

I have been a customer at Bob Boyd for many years. I have bought several vehicles as have other members of my family who did so after I told them of my outstanding experiences with the dealership. I have also had dealings with the service department and their work has always been excellent. The Bob Boyd staff have always been honest and up front. Also, after the sale they have always made follow-up contacts checking to see if I had any problems with their product. Excellent Company.

SEC

Oct 23, 2013

Great dealership. I have purchased two new F-150's from them in the last 2 years and both are great trucks (one for my company and one for personal use). Chuck and the sales team were very easy to work with and the pricing was very good. They went out of their way to find the exact vehicles I wanted and the entire sales process was quick and convenient.

Angie

Oct 22, 2013

The people at bob boyd are the best! We have bought two cars here in the past two and a half years. Every person we have dealt with were friendly. They all seem to go out of their way to make sure you're happy. Will continue to shop here

potential buyer

Nov 15, 2012

Tried calling this dealer to ask about a Cars.com advertisement. First time they picked up, said nothing, and hung up on me. Second time they did the same thing. Third time they accused me of being a telemarketer, apologized when I told them what I was calling for (asking about a 2010 Chevy Aveo), then hung up on me again. Nice job making it easy for someone to check out a car people. Waste of time.