Used Cars for Sale at Bob Smith Toyota in La Crescenta, CA
2,274 miles away from you!
Bob Smith Toyota of La Crescenta offers you the opportunity to find used cars by Bob Smith Toyota. Bob Smith Toyota is a trusted dealership serving clients throughout La Crescenta, in search of certified used cars. Also, Bob Smith Toyota is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Bob Smith Toyota to get the affordable car that is right for you.
Location: 3333 Foothill Blvd, La Crescenta, CA 91214
Phone: (800) 262-7648
Working time: 09:00 - 19:00
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What’s more, Bob Smith Toyota of La Crescenta has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Bob Smith Toyota. Check out the listings today to find the right car for yourself. Bob Smith Toyota is definitely the best place to buy used cars online.
RJ Forsberg
Sep 10, 2021
This review is my *second and its concerning service. *See my first review on Yelp about my sales experience as I have purchased 6 vehicles and have recommended several friends to purchase their vehicles. We took our Tacoma (now my daughter's) in for a recall repair (leaf springs) that broke after 200k and the service department handled this as part of the recall. Fortunately we caught it in time. Here is why for my 1 star. Of course they found a few other things and recommended a repair. The rack and pinion needed a repair $1,600. I have a mechanic that is only charging $750. The low tire light $160. It's been a problem for awhile and we just usually fill up the spare tire. Both of these are alarming as a consumer especially they tried to sell this to my daughter. DO NOT TRUST THIS SERVICE DEPT!
Rick Hiner
Jul 6, 2021
“Repeat Customer “ Awesome place! I’m the owner of 3 Toyota’s and loyal customers for 21 plus years . Service Advisor Emily Johnston has been a great addition to the service department. There’s nothing more important than honesty and integrity. Her team of professionals led by Vic and Erick are the good honest mechanics you are looking for. We are extremely blessed to have a fair ,trustworthy and knowledge team to keep our Toyota’s running !
Joe Chavez
Sep 11, 2020
Everything from scheduling to pick was top shelf.
Jan Reinken Inocencio
Aug 31, 2021
Best buying experience by far. I can honestly say that I actually got a good deal. They were very transparent with me unlike other dealerships I've dealt with in the past. Special thanks to Tom Moratto, Todd, and the rest of the team!
Leah Gibson-Corcoran
Jun 25, 2021
Excellent service is priority at Bob Smith Toyota. Friendly service with a smile, shuttle service and rental cars are offered with service. The people who work here are so efficient and I don't mind waiting~ coffee and tea and food are available. The lighting is good for reading a book also. Their accessory store is right there too. I want to thank my service manager Greg for is great smile , humor and kindness too!
Dontforget1
Mar 31, 2016
Wow. JUST WOW. Talk about bait and switch! We made an appointment on line the night before for 2 specific cars that we were driving over an hour to come test drive. We even had 2 emails corresponding with Julia Pearl "internet sales manager" an hour prior to our arrival. The baby was loaded in the car. We had cash, and we're ready to buy either car. We get to the salesman, he immediately says, oh, out internet pricing was a misprint on BOTH cars you came to test drive! MIND BLOWN! The manager says, it was the price the dealership paid for the cars. That explains the 5,000 and 7,000 dollar mark up! Leaving super upset and feeling very tricked! PS... It was the last day of the month. Nice way to meet your sales goal by tricking the public Bobs Toyota! Dishonest. Insulting. Disingenuous.
JediG16
Aug 9, 2014
I have had not so great service from other dealerships and was a little skeptical but when I knew my lease was coming to an end, I decided to contact the place I had gotten my service done on my Scion (Due to when I went in for an oil change I always had good service).So I called Bob Smith (which is not where I originally leased my vehicle) and spoke to Justin and he was incredibly friendly and welcoming to my story of my previous experiences with other Toyota dealerships. So I decided to venture in and see what my options were in regards to my ending lease agreement. I was greeted as soon as I walked into the door and introduced to Justin who was true to form and in doing so, he brought in Tony Fierro to our conversation. They both listen to my story and truly understood my viewpoint. From there it was the honesty and exceptional recommendations of Tony that made the time there much more enduring. Tony was down to Earth and forthcoming with information about my options. He made me feel like I was somebody he truly cared about in helping me find the right solution for me. Tony is the main reason I walked out of there with a new Scion and a new sense of confidence when it comes to dealerships. He definitely made my experience exceptional and I definitely will recommend Bob Smith Toyota over ANY dealership period! I also want to give a special shout out to Tommy, "Banner Guy", Todd and the Operator for making the entire time there more fun. Thank You Bob Smith Toyota, You Guys ROCK!
robinawip
Jul 26, 2014
I am new to the Prius and hybrids in general, so the patient, clear education on hybrids and the Prius Plug-In by Tony Fierro was much appreciated. Even after the purchase, Tony spent time with me and my husband to understand more of the features that come with the Prius. He also helped us get setup for the hands-free phone and SOS features. In the finance department, Rosie was very pleasant and made that process as easy as possible. Lidia was also very pleasant in helping us get the appointments for having the windows tinted, the Lojax installed and Finishing Touch applied to the interior and exterior.We love driving the Prius Plug-In, saving on fuel costs, and would recommend the car, the dealer and Tony Fierro to anyone.
Bluefish11
Jul 20, 2014
When I first came into Bob Smith Toyota everyone was very friendly and helpful. I went for a test drive of the Toyota Prius with Tony Fierro and he really took time to show me the great features of this amazing hybrid car. I called other dealers and asked them for pricing but in the end Tony Fierro and Bob Smith Toyota gave me the best price for my new Prius. They have great follow-up and customer relations - your questions and concerns will be addressed in a timely and professional manner.Brett Nolan and Jarvis Cagioua gave be a fair price for my trade-in and Lydia was very helpful with any service issues I needed.I would rate my customer experience on all levels as truly exceptional.Thank you Bob Smith Toyota!!~ Fran
Ex Fed with Honors
May 16, 2014
Dirty people to deal with. Tony XXXXXX was completely rude and out of line.Here a real review. Bait and switch by Mark and Tony the Scion salesman bully.First,Don't even bother emailing this dealership without a ton of emails rushing you to come on in!Agreed on a price on a new car through emails.Mark understood that navigation was required on this purchase.As stated below. Yes it does. The new vehicle didn't have it so they insisted that we just except it and purchase it for and additional 1900.00.Tony insulted my wife, insisted we sit like dogs while he and Mark find a new angle to just plain run up the bill.ALSO PLEASE NOTE, We had no problem paying their fixed price. Such a simple transaction, dirty people.Below is his actual email below to my wife.-------- Original message --------From: Mark XXXXXXDate:05/14/2014 4:56 PM (GMT-08:00)To: XXXXSubject: RE: RE: Re: Your Request for a Quote on the Scion XBXXXXXX,Yes it comes with Bespoke Navigation. Mark XXXXXXXXE-Commerce DirectorBob Smith Toyota(818)248.9363markXXXXXXatdealerdeliverWhere in this simple email does it state I have to pay $1900,00?
Kazama23
Apr 2, 2014
We bought a Highlander this weekend from Bob Smith Toyota. Our sales rep Tony Fierro was the best, as well as the rest of the friendly and helpful staff. I'm a busy guy (aren't we all), and I wanted to do my negotiating over the phone, so I had emailed and called several dealerships throughout the LA area. I had numerous runarounds and headaches with bigger dealerships, but Tony got back to me promptly and when I told him I wanted a best and final offer on exactly the car I wanted, he came back with a price that was excellent! We drove to the dealership and the price we agreed to on the phone was the price we received when we got there. No hassle at all. One of the other salesmen (wish I could remember his name) was even entertaining my kids while I filled out paperwork!I know if I read a review like this I would be skeptical, thinking this must be written by a friend or family member of someone who works there. Nope. It's simply that I had the best experience I've had in 20 years of car buying.We will be back for our next Toyota purchase. My Prius isn't going to last forever :)
BSmithfan
Mar 2, 2014
My previous review showed a 4 rating on the pricing....this is wrong...it was supposed to be a 5! We got a great deal and would highly recommend them.
tshftl
Jan 6, 2014
I bought two used cars from this dealer. Each one had a significant defect that they did not disclose but which they could not have been ignorant of--the first had an engine oil leak and the second had a broken power driver seat. Yes, my bad on the second one, I did not try the full range of adjustments. Nevertheless, the report they show you of the results of their 'five thousand point inspection' or however many it is cannot be trusted. Perhaps it is foolish of me to complain about the trustworthiness of used car salespersons; if so, fine, I'll be the fool who speaks up.
sandra_D
Dec 23, 2012
Salesman nice, helpful. Support staff sloppy. Wrong odometer reading on trade-in; asked to sign a brand new contract 4wks after sale due to computer problem at their end; gave ME former owner's personal info; overcharged on registration; took their time refunding $$; floor mgr said he would call back but didn't; questionable standards for their "certified" vehicle. Ask for the most recent service report & have a trusted mechanic check FIRST if you're buying used. Wish I hadn't bought here, not because of the vehicle itself but because they do sloppy work which is annoying & stressful for the buyer. Watch every detail with these folks. Very disappointing experience.
MSigal
Feb 16, 2011
Jesse is the internet sales manager at Bob Smith. Do yourself a favor and regard him as the new guy on the used car lot. Don't believe a word out of his mouth. He practices deceptive creative writing and false promises to get you to the next guy, the "Finance Manager" who will tell you that you misunderstood. After getting a 3-week run-around from these two characters, I finally escalated to the sales manager, who didn't even have to take a look or listen to what happened to let me know that I just plain mis-understood.
jonesd15000
Nov 22, 2010
Having been my first vehicle purchase experience, I visited several dealerships. I found the exceptional sales and service staff at Bob Smith Toyota to be unmatched in terms of their knowledge of products and parts as well as there ability to respect the customer. They spent time to explain the details that are involved with the purchase of my car in a manner that I could understand. Although there are several dealerships closer to my house I visited Bob Smith Toyota where they showed me that they are willing to go the extra mile just to earn my business, what they dont know is that they also earned my trust.
jasonwoods44
Nov 16, 2010
Bob Smith Toyota is a wonderful place and everyone in the dealership is very nice and they took wonderful care of me. Jesse is more matchmaker than car salesperson and he made sure I was getting the car I was hoping to get.He also was patient through some of my I forget how to buy a car moments and he took care of the work wonderfully. Jesse also showed me how to drive the car, which was trickier than I thought. It was a fun afternoon with the bucket and I'm very happy with my new car. I also look forward to the thorough servicing and it was helpful that I was shown the waiting areas and it will help me to manage time by using the wireless and work areas during servicing! Thank you Jesse and the entire wonderful group at Bob Smith Toyota for making the purchase go so well!
johnsonjess
Nov 9, 2010
I have not been a customer of theirs, but I asked a question though their online chat. In the chat they got my contact info and Nikki called me in about an hour, which is great comparing to some of the other dealerships that never get back to you. She tried to help me a lot and also to get some info from her co-workers; so she called me back after 5 minutes and spent quite bit of time with me which is wonderful. Although they are not the closest dealership to me, but I may want to take my car there because of the above impression. The general managers should be happy of having such courteous and nice employees who can improve the overall reputation of their facility.
callie87
Nov 7, 2010
I went to toyota to see what my possibilities were for getting a Company Lease on the Avalon. I don't have much experience in how to set up a company lease construction. The staff was very friendly to me and they provided me with several different options and clearly answered all questions I had. At the moment I am still in the decision process of getting a car, however if I do decide to get the Avalon I most certainly will go to this location, Bob Smith Toyota. Thanks again for all your help guys, you have been of great service to me.
crystalrob2
Nov 5, 2010
We were a referral from our uncle to Bob Smith Toyota! Our uncle has bought a Tundra from Haik. We went to Bob Smith met Haik and Ron and had a great experience. I recommend everyone to see Ron and Haik! It will be an easy smooth experience. Wonder how service is
ccbattin
Nov 3, 2010
We felt comfortable here looking around without being pushed too hard. Shawn was extremely knowledgeable. It helped us in comparing the different models, was very knowledgeable of safety features and was able to answer all of our questions. She gave us as much time as we needed with discussing it as a family instead of hovering over us. Shawn made this experience very positive. Ask for Shawn if you need a car for a good deal.
tomflan
Nov 2, 2010
Did a great job was referred here and am going to be referring people myself. I came in not knowing what to expect considering my last experience at a different dealership. I wanted a new vehicle with great warranty and gas mileage 4dr and cheap for insurance. I test drove tons of vehicles finally found a 2010 Toyota corolla. They did the numbers and off to finance I went. Was done with everything and then 2 days later they called me in to give me a lower interest rate dropped my payment $26! Thanks for everything guys.
mlily
Oct 29, 2010
Service was excellent courteous and professional. Bob Smith Toyota sales rep Haik answered all my questions and was able to get my payments to fit our lifestyle. I was unsure in the beginning about the whole car shopping experience, however they showed me that not all dealerships are BS
babbigde11
Oct 27, 2010
Amazing!!! Sales at our speed; friendly -knowledgeable staff. With great deals Haik and Pete were awesome. They are very savvy with the car sales. They understood our needs and delivered. Its rare now of days to see a dealership that runs like it should. From beginning to end it was a smooth transaction. This is what I like. I will send you more customers.
penrol55
Oct 26, 2010
Fantastic Service, honest & not pushy like Hammer Toyota! Shawn youre the best! My second car will be bought here at Bob Bridge Toyota. I can't believe this dealership, they are fantastic, in every dept. I couldn't be more happy with who I chose to purchase from. I recommend everyone to Bob Smith Toyota!
mendez99
Oct 23, 2010
We bought from Bob Smith Toyota because Alex Martinez recommended us. He said that they make it easy. We had a good experience with our sales person, Haik K. Very good deal, clean dealership. We will be back for our next purchase. Thank You for making the car buying process a BREEZE
ruiz111
Oct 18, 2010
Family member recommended this dealer. We came in and felt completely at ease; no pressure by our salesperson. Alan was very respectful and helpful.I thought this is one of the best car experiences and im in my 50's. We will defiantly recommend Bob Smith Toyota to friends & family!
irma5
Oct 17, 2010
We love Bob Smith Toyota, this is our second vehicle from Bob Smith Toyota and our sales person Haik was a master piece. We love dealing with Haik easy to get along with & very friendly. We love you Haik. Hope to work with Bob Smith Toyota for many years to come, and Haik as our sales person! Go see Haik at Bob Smith Toyota.
valdez22
Oct 15, 2010
I wanted to stay away from those dealerships with animals of salesmen out front. So a friend referred me to Bob Smith Toyota, and I couldnt have been happier. They were fun, energetic, understanding, and easy to talk to what more could ask for in purchasing a car? I will recommend them to ALL my friends and family!! Bravo Bob Smith Toyota
saidsaid4
Oct 14, 2010
My previous and present experience at Bob Smith Toyota sales team was excellent. We love the caring and professional atmosphere that we experience every time we step foot in. Mr. Lee and Marcos so far have been very co-operative and helpful with their suggestions and detailed information about the cars. We will always appreciate that and come back again.
whitty3
Oct 6, 2010
Bob Smith Toyota had the car we wanted for the price we wanted!! The whole staff rallied around our efforts & were professional & courteous from start to finish! We love our gently used 2009 Cooper. We will be refering any and everyone in need of a vehicle. Thanks
woody112
Oct 6, 2010
Salesmen not pushy, very informative, good knowledge of inventory, explained all contracts very well. I hate the process of a new car purchase, however they did great. Marcos was great with my daughter, customer services a plus. My overall experience with Bob Smith Toyota was Excellent.
marchetti8
Oct 2, 2010
Easy to deal with never spent so much time at a dealership to complete a deal proactive management. Salesman was attentive and fun! I found this dealership to understand the process as a guest too. I will in the near future refer my friends and family to Bob Smith Toyota.
mandy777
Oct 1, 2010
I loved my experience at Bob Smith because of Rons supportive nature. He guided us through the process and we left very happy with our new vehicle!! I can't complain one bit. I love the way Bob Smith Toyota took the initative to let people know not all dealerships are bad!
gracey999
Sep 29, 2010
This is our first car purchase through Bob Smith. We were in and out in 1 hrs. It was easy quick, exactly what we were looking for. We will be back again for out next purchase. overall I would say that Bob Smith Toyota is very well the best place to purchase!
freebird777
Sep 29, 2010
I did a ton of research online, and the offer from Bob Smith was by far the most reasonable price I had heard. Haik was really good with maintaining contact without being too pushy and I appreciate that. I will continue to do business with Bob Smith Toyota
gusto999
Sep 27, 2010
Bought because the salesperson Ron Smith did not harass us. We used the maintenance dept. for years & found them very good at what they do. Ron was very good at letting us make up our own minds. Was a nice change for us to have such great service all the way around. Thanks Ron !
alcmtlck
Sep 21, 2010
I heard that Bob Smith Toyota had excellent service so I brought my sister down to buy a car. Even though her credit was low Bob Smith Toyota was able to finance her without a co-signer. The service was fast and excellent I recommend Bob Smith Toyota for everyone who needs a car. Haik is a great guy
add1234
Sep 21, 2010
Our sales experience at Bob Smith Toyota was wonderful. Haik Ketsoyan was very friendly and approachable. He made us feel more comfortable and, more certain to buy the car. Hail Ketsoyan is a very nice; I would /will come again! Bob smith caught our eyes and also has the greatest prices out of all Toyota dealerships.
HappyCustomer626
Sep 8, 2010
If you want to be lied to and manipulated in your car-buying experience, please visit Bob Smith Toyota of La Crescenta, CA.I emailed Bob Smith Toyota with specifications of a car I was interested in. Haik emailed me back stating they had the car that I wanted. I asked to see the VIN and spec sheet for the car, knowing that some dealers will say anything to get you to come visit their showroom. Haik emailed me the specs, and based on that info and the previous email he had sent stating they had the car we wanted, we drove 35 minutes to their showroom to test drive the car. When we arrived, lo and behold - no such car on the lot. They "could get it for me," in both the red and green exterior colors we were interested in, so we haggled over price and APR, and finally reached an agreement. We told Haik that we intended to purchase the car that day, and gave the "go ahead" to bring both the green and the red cars so we could see them and choose one of them to buy. Haik said he would have the car at the dealership in 1 and 1/2 hours. This was at 3:45 p.m. At 6 p.m. we called the dealership to find out the status of the car: had it arrived at the dealership as promised? Haik was "busy with another customer," so we left a message and waited to hear back. We called again at 6:20 pm, 6:45 pm, and finally at 7 p.m. just as the dealership was closing for the night. Haik informed us that he was "working on getting us the car, but it hadn't arrived yet." We were very frustrated at that point, as we had hoped to purchase the car that day. The next morning, we still hadn't heard back from Haik about the status of either car he had promised to bring to his dealership, so we called at 11:00 a.m. to follow-up. Once again, we were told he was "with another customer," at which point we explained to the person who answered the phone why we were frustrated. He then redirected us to talk to Tom, the dealership manager. In talking to Tom, we discovered not only had Haik NOT gone ahead and had the green car delivered to the dealership for our test drive as we promised the day before, but that HE LIED A SECOND TIME when promising that he could bring BOTH the green and the red Camry for our viewing and test driving!!! Tom, the manager, was completely unwilling to do anything to rectify the situation, despite our exchanging several calls with him that same morning.We then went to another Toyota dealer, who not only gave us a better price on the Camry, but also was willing to make a 3-hour round trip to another dealership to get us the Camry we wanted, in the color we wanted, for no additional charge. I have bought many cars in my lifetime, but never have I been lied to so continuously and egregiously as I was by this dealership.Buyer beware!
Pinova
Jul 10, 2009
Two issues for low grades: 1. Out and out lies caught in the act and 2. Incompetence. I gave them a 1 in Customer Service due to these errors of honesty and brains, but that was only on two occasions out of six. I gave them lousy grades in Price due to gouging me for service that was billed for considerable time when it should have been mere moments or free. Read on...----------I used Bob Smith Toyota to service a 2007 Prius several times. During one service, they called me with this message: "The AC filter is filthy, you're just recycling all the dirt into the car. Cost to replace $30 parts and $20 service. Total added: $50." Not knowing how much was involved, I let them do it, but insisted that any replaced parts be returned to me when I picked it up. It turns out that the "filter" involved is a thin, formed fiber mat that is easy to replace once you know how to unlatch the glove compartment. Total time to access and replace: about 3 minutes if you move slow. Total price for a replacement filter on the internet: about $12. The one they replaced the original with was not the Official Part. It was a low-cost replacement part. Well, that was $45 wasted, but I learned something. In the middle of the next service, they called me with this story: "Oh, the Service Manager talked to me and he sees that the AC filter is filthy. Replacement will be $55." Prices had risen. What he doesn't know is that the filter in there is nearly virgin and the whole story is a complete fabrication. Nobody looked at it at all. If they had, they would have known that it was new. By the way, washing or blowing out these ridiculously simple filters is easy.When I drove off the lot, a day or so later, a service light came on. I thought they had failed to reset it. They said it was a tire light, so they topped off all the tires (free) and the light went away. But it came back, so I figured I had a slow leak somewhere. I took it to a tire store and they said two things: A nail, plus they couldn't get the wheel off due to a missing security lug--a special adapter the Bob Smith guys would have last used. Back at Bob Smith, they couldn't find the special lug, nor did they stock them. I ended up fixing the nail leak with a $5 kit from Kragen. In the process, I found the missing lug in the tire compartment that Bob Smith's own folks missed. Oh, there it is, right under the jack. That kit fixed a tire on my Segway, too, but that's another story.Bob Smith can't have my next services.
julie reed-brown
Aug 30, 2006
Very nice people, helpful and friendly. They are very well informed on the product they sell. Able to answer any questions without hesitation. The finance people were also top notch.I would definetly refer my friends and family to this dealership.Thanks guys!
What’s more, Bob Smith Toyota of La Crescenta has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Bob Smith Toyota. Check out the listings today to find the right car for yourself. Bob Smith Toyota is definitely the best place to buy used cars online.