Used Cars for Sale at Bob Steele Chevrolet in Cocoa, FL

Ronald

Dec 26, 2015

Mikes hand signals guided me into the Service Department Bay, and his kindness, quickness, and professionalism assured me that I was in good hands!Without a doubt, my experience with Mike and William (Service Dept.) and Nicole (Parts Dept.) made this GM Chevrolet Truck owner want to tell you (Bob Steele Chevrolet and the public) that it does not get any better! Sam Johnson (Sales) takes care of buyers forever; Nicole (Parts) finds what you need at the best price and on a date that works within your calendar; and Mike and William (Service) get you off to a great start as they give you a preview of how Bob Steele Chevrolet deals with their customers. They balance their personable style with knowledge and professionalism! It does not get any better than Bob Steele Chevrolet, Cocoa, Florida!!

"

Dec 25, 2015

The sales staff and management were very helpful, patient and very good. I would definitely recommend to my friends and family and buy other vehicles from Bob Steele Chevrolet! Thank you for such an awesome experience!!

Daniel

Dec 25, 2015

Our service advisor, Wes Lyons, always does an exceptional job of taking care of our car. He keeps us well-informed of the progress of the service and insures that we are satisfied with the results. He is excellent at his job.

Pamela

Dec 23, 2015

I feel that I was told that my tires needed replacing probably at my next oil change. I looked at my tires and there is barely any wear on them. I do not feel this was an appropriate need that was brought to my attention.

Tina

Dec 23, 2015

I made an appointment for 9am and arrived at the dealership 15 minutes early. My vehicle was quickly processed and before I knew it, the service was completed. The staff is friendly and the pancakes are great!

CarolV

Dec 22, 2015

If you go here to look at or test drive a car, be prepared for the high pressure tactics. They don't want to let you leave without purchasing something. And, be prepared for them to hound you with phone calls afterward if you don't make a purchase.

Donald

Dec 21, 2015

Chris Amos did an exceptional job for and with us. He is very knowledgeable about the products you sell and could show us where everything is and how it works without consulting the books. He also talks very highly of the dealership and the people who work there.

Shadera

Dec 18, 2015

My overall experience was great! Your shop people are awesome especially the guy who took care of me 8 or 9 months ago. I think his name was Greg. Grey/white hair, glasses, maybe 45-50. My car needed a ton of work and you guys did it no problem. So, thank you so much! The only thing negative thing I have to say is my dealer was done with me as soon as I drove off the lot. He told me he would get me a second key and an owners manual. After several failed attempts to receive those items I gave up. I realized he didn't care and was possibly just telling me what I wanted to hear. I even gave him the address of where I would be for the next few months and he told me he would send me them. I definitely would not recommend Tyler to anyone. I still haven't received either one. Your shop going above and beyond for me is what will keep me telling people how great Bob Steele Chevrolet is and if I ever want to trade my car in I will be returning to Bob Steele Chevrolet. Thank you!

Jennifer

Dec 17, 2015

Service is always professional and friendly. My car was clean and ready to go quickly. I would buy from them again.

Devin

Dec 16, 2015

Went very smooth, also financing beat my bank APR so I recommend the dealer financing. Bob Steele Chevy gave me an excellent deal it was no hassle. Also my trade-in was valued fairly, was impressed.

Billy

Dec 14, 2015

My father and I walked around for a few minutes and then we were approached by Sam. He lead us around to several different Cruzes. When he found out I wouldn't be able to get the Cruze I wanted, he found me a NEW Cruze and was able to get me financed.

Evelyn

Dec 14, 2015

Went in for an oil change for my 2015 Corvette. Was in and out in less than an hour and that included the car wash!!!

John

Dec 14, 2015

The part needed to repair my car had to be ordered. The part came in, I was called to make an appointment. Every thing was done in a timely manner. I appreciate the excellent service.

Kimberly

Dec 14, 2015

Prompt, courteous. For the 1st time ever I tried to do the service during my lunch break. It went as quick as I hoped, but still disappointed that no appointments are offered after 3:30 anymore.

Mary

Dec 12, 2015

The service is excellent but I feel, as a woman and a recent widow, that financially I was taken advantage of and overcharged for my Malibu. Believe me I WILL be more careful when I trade for a new car. We(I) have had a Chevy for 40 years or more but this may not continue. I hope I can be sensible about the cost!

Grant

Dec 11, 2015

I had purchased approximately 6 Chevrolet's in the last 15 yrs. and by far the staff at Bob Steel sales, service, finance etc. has been outstanding. (The Best) Thank youGrant Treiber

Vickie

Dec 11, 2015

I had a 3 pm appointment to have a new keyless entry fob programed. I did not leave until 4:45. It seemed like it took quit along time just to program a new key fob.

Shawnta

Dec 10, 2015

Everyone that I encountered at the dealership was extremely friendly and went above and beyond to make me feel welcome.

Cynthia

Dec 7, 2015

My experience purchasing my second car at Bob Steele Chevrolet was once again flawless and without hassle. Chris Amos and staff were pleasant, knowledgeable, professional and a joy to be around. Price, overall features and comfort of this model have far surpassed my expectations. I am so pleased with my service and the extra mile that was taken with me during this process. I cannot say enough about this experience and the team that made the purchase an enjoyable one. Thank you again!

David

Dec 7, 2015

Service dept. People are very helpful.Sales people are very knowledgeableOn the product they are selling.They also will work with you on a paymentPlan.They make you feel like you are doing them a favor by just picking Them for Sales and Service.

Andrew

Dec 5, 2015

after leaving the dealership I experienced a warning light because the sensor in my tire was not reset correctly after the tires were rotated. This was very disappointing to me because I live 45 mins from the service center.

Daniel

Dec 4, 2015

Great Customer service did not hesitate to take care of our transportation needs when our car broke down and the service department did not have time to fix the car. We were traveling out of town to celebrate Thanksgiving early. Bob Steele gave us another reason to be grateful. Also The car was repaired the next day with no further issues.

Brian

Dec 3, 2015

Always accommodating in the service department. Clean, friendly facilities while you wait, with friendly service personnel. Free wi fi, water, juice etc with a large tv helps to pass the time.

Michael

Dec 3, 2015

The salesman, guided me through the car's menus' and capabilities, also worked through OnStar. Had to wait for the finance/paperwork person, due to another customer paperwork problem.

Mary

Nov 30, 2015

Are sales person, John Derran, was very helpful in completing are purchase. We have worked with him on several other purchases in the past.

Drake Bennett

Nov 29, 2015

Needed a reliable car for my family in denver for the snow. Talked to 7 different salesmen at Bob Steeles chevy and everything was going well until I told them I was going to buy a ticket to come see it. Told them I would be there in 3 days and they insisted I didn't run my credit until I came and saw the car and that they would hold it for me. Seemed fair. So i booked the flight to tampa fl $245 one way, booked a rental for $90, and booked another flight down so my mother could fly back after we drove the car to denver. $200 one way. So I wake up this morning after booking everything with a text telling me they sold the car.... Are you kidding me....what kind of business are you running? We've talked about this car through email, text, phone, picture for weeks and I told you I bought everything and I'd be there Wednesday. Why tell a customer to not run their credit but you'll hold the car till they get here then sell it one day before they fly in. Very poor service and a huge waste of my time and money. At least have some common courtesy to say that somebody else is thinking about buying the car before I spend $500 to come see it.

Screwed buyer

Nov 29, 2015

Tried buying a car here from another state booked all the flights and rental car costing me $500. Talked to a few salesmen about the car for 3 weeks making sure it would hold up in the snow for my family. They didn't want to run my credit till I was physically there which is understandable to test drive. PROMISING ME THEY WOULD HOLD THE CAR!!! Then they sell the car 2 days before I arrive with no warning... really poor customer service and now I'm basically screwed. Great team we got over here with zero common courtesy to other people. Guess I'll be going to florida In hopes to find a car in 2days no research. Never I repeat never buy from this place

Marvin

Nov 28, 2015

Our service advisor, Mr. Wesley Lyons was very helpful in getting necessary maintenance scheduled, providing a courtesy car for three days use and all as provided in the warranty. We were very pleased.

Michael

Nov 27, 2015

I am Marion Meara. I brought car in for oil change and was treated like a queen! Couldn't be happier with service and comfort of waiting room. Almost hated to leave. Your employees are AMAZING!!

Lawrence

Nov 26, 2015

The two salesman that worked with me Sam and Sky are by far the best salesman I've ever delt with and would surely recommend either one to them to my friends and family

Joy

Nov 23, 2015

Ron was very professional and I appreciate the quality of his customer service. He took time to answer my questions and make sure I had everything I needed. Outstanding customer service

Joseph

Nov 20, 2015

Kyle took great care of me. It was fast and painless. It only took enough time for me to have a cup of coffee. Great job in cleaning the car too.

Brittany

Nov 19, 2015

I love your dealership. I always feel like part of the family when I come in to have my car serviced. I am treated well, spoken to respectfully and I enjoy the time I spend there. This time was no different.

Heather

Nov 19, 2015

The entire service wait time was very fast. My service advisor Ron, handled all of my requests quickly & efficiently with an incredible amount of respect. Thank you!

Mark

Nov 19, 2015

I came in without an appointment to get basic maintenance done to my black impala. I waited less than an hour and everything was completed for me. I also asked questions regarding the warranty on my vehicle so I could get some parts replaced and the gentleman that helped me answered everything.

Rebecca

Nov 19, 2015

Eric and David were great. They believed me and fixed the problem. I was treated with respect and felt that it was important to them that I was satisfied. I do think thought that their Jobs are a little harder than they should be. Maybe you put to many demands on your service men/ladies. If your employees are happy it will come out across to the customers and be better for YOUR business. Treat them well please. Employees treated well will help your customers!

Keith

Nov 18, 2015

Was in for my first oil change get and tire rotation. Everything went great and very quickly. Even had a free truck wash out of the deal. You guys are the best.

Andrew

Nov 17, 2015

Very pleasant and truthful. Overall it was a very positive, experience. Would certainly recommend it to others and I drove away with a fabulous car with a great deal.

Phil

Nov 16, 2015

Best service in Brevard . Well trained staff that actually looks like they enjoy there work. Over the top attention to detail seem to the normal at Bob Steele Chevy

Sandra

Nov 14, 2015

I was treated with respect and friendliness by everyone. John Doran was honest with me and gave the best car-buying experience I have ever had.

Kevin

Nov 13, 2015

Very good visit. Just came in for an oil change. The only negative; even with an appointment I was there almost 2 hours. I've been to Bob Steele Service many times and have never had any issues what-so-ever. I feel extremely confident that my vehicle is in the best hands because the mechanics are certified.

Susan

Nov 12, 2015

I came in with A/C problem and was expecting an all day affair of it. Instead they diagnosed the problem and fixed it all within an hour and a half!

Bruce

Nov 11, 2015

FIVE STAR SERVICE, ABOVE & BEYOND FROM TWO PROFESSIONAL, OUTSTANDING EMPLOYEES! *HILARY FUSCO and LEVI HALL* The two of them, closely LISTEN to the customers desires and needs, and then make it happen... Expeditiously!

Rafael

Nov 9, 2015

Was ok didn't wait so long and the person who provide service in the counter was nice and found the solution for my car problem need to come back this wensday to get done

Barbara

Nov 6, 2015

Tyler was very helpful. He was extremely patient with all my questions about the Equinox and was very knowledgeable about the car and the entire purchasing process .

Thomas

Nov 6, 2015

Service was very nice working with me to find out why my tire keep leaking air and after 5 trips the problem was found and fixed

Donna

Nov 5, 2015

It was a good experience as always. I was there in the morning and they had a pancake machine for the customers to use. Very nice

Judith

Nov 5, 2015

VERY GOOD EXPERIENCE - AS USUAL!! WE TRADED OUR 2014 C-7 CORVETTE, BOUGHT AT BOB STEELE CHEVY FOR A NEW2016 CORVETTE. OUR FAMILY HAS PURCHASED MANY VEHICLES FROM BOB STEELE CHEVY AND WE ARE ALWAYS VERY SATISFIED WITH THE PEOPLE THERE.

Keith

Nov 5, 2015

Mike Steele is the reason I am satisfied. He made sure the best of my outcome. My experience would have been much different without his help.

Rebecca

Nov 5, 2015

I was late and they still took me :) I went for an oil change and they washed the car and topped off all the fluids. Very nice.

Bobbette

Nov 4, 2015

We were wanting to keep this car in lieu of purchasing a new one. But we were unsure of the overall condition. Because of the uncertain of the condition we asked that Bob Steele do a thorough inspection and let us know all that had to be corrected with an estimate. The inspection was accomplished and we were given an estimate. We were satisfied with the estimate and what they said had to be corrected. So far, the car is performing great and we expect it to continue for several thousand miles. Thank you very much, we now feel comfortable to drive on many long miles of trips.

Craig

Nov 2, 2015

Great customer service. Always a sense of urgency, I never have to wait longer than expected. The Service department is always concerned about what I need done. Very nice waiting area, large screen, comfortable seats, magazines, fantastic coffee machine, and now a pancake maker. Thanks for the lifetime oil and filter changes (that is one of the tops reasons that I buy my vehicles at Bob Steele.

Jerry

Nov 1, 2015

Always happy to go to Bob Steele for service, never a inconvenience to me. Love the service personnel's attitudes. Always look at new vehicles.

Richard

Nov 1, 2015

The only thing was that I wanted the oil(basic) job done beside the scheduled items I made the appt. for.It was not due but I thought it could be done.It was a misunderstanding.No big deal.All else great.

Myrna

Oct 30, 2015

I was there for oil change and the sign says it'll be done for 60 minutes.They got my car as soon as I got there and didn't take long for the service to be done.Great fast service!!!

Anthony

Oct 29, 2015

This is our 4th Chevy not counting our older son purchasing one so that makes 5. Bob Steele Chevrolet sold us the last two. They have been excellent as of late when we expressed we wanted to buy from our local dealer with ease. We could not before, but Bob Steele has stepped up and made us happy customers. They even have repaired some parts out of warranty when they knew it was just the right thing to do and our two recent purchases in just a month went very well and honest. Everyone was compassionate and helpful and kind.

Carlos

Oct 29, 2015

just like i said the last time these guys at service dept.are the best,but this time this particular person went an xtra mile,took the car in[satat2pm] found the problem,got me a rental,and got my car ready the next day[ sunday at that]thanks..carlos

Howard

Oct 29, 2015

Called in early Saturday morning to get oil change. Got an appt for 10:45 and was out in under 6 minutes

David

Oct 27, 2015

I brought my car in at 8:30 am on a Saturday with a brake line issue and the team worked to ensure that the work was done in one day, as I was flying back to Washington DC Monday morning. I was very happy to have the work done as well as the car serviced, I was the last customer out of the shop, but my car was done and I was very pleased!!

John

Oct 26, 2015

Dave made sure I did not have to wait around while it being repaired. Thank you for the rental car.

Teresa

Oct 23, 2015

In all my year's of Vehicle buying and leasing experience, I must say the my salesman Samual (Sam) provided me with the most pleasant experience I have ever had at a Dealership. This was very important to me because this was also a life experience for my 20 year old daughter and her boyfriend (hopefully future Son-in-Law). The experience was the most pleasant, non-pressured. Knowledge of the product was exceptional. Sam made me feel as if my business was important and he provided the personalized service that I expect as a customer. Bob Steele Chevrolet has earned my loyalty.

Frank

Oct 21, 2015

was in for a recall item and had a few other things taken care of. all in all the service department was great, keeping me informed of the progress.

Helen

Oct 20, 2015

one of your BDC reps asked if I would like to see a new Chev Cruze and when I went there I purchased it...Very happy with the info that the rep gave me and salesperson was very pleasant

Chester

Oct 15, 2015

Tyler was very knowledgeable on the Silverado. He impressed me with the technical specifications and capabilities. He also helped me with Genuine GM accessories I purchased along with the truck.

David

Oct 15, 2015

I was pleased with the outstanding help I received from the scheduler, and Kyle Gardner did an acceptable job as the expeditor, but there are a couple of issues that I feel need to be addressed by management. First, notes added to the WO by the scheduler did not make it to the WO in service, which meant a task I had requested did not get completed. Second, while I understand this is complimentary service, checking for error codes during this service make a lot of sense. How many MAJOR issue could you avoid, if the error codes were checked during this service. The expeditor needs additional training in why the definition of the error codes are and be able to head off a major failure by knowing what minor codes are indicating as to future larger failures. Personally, I would think looking at Error Codes during this service will highlight possible larger issues prior to them happening. I call it Preventative Maintenance, i.e. you see an error codes that indicates a low transmission pressure, which can be corrected now by a flush and filter change, but left undone could result in a major failure on the highway, which results in the cost of a transmission rebuild or exchange. Based on my mechanical knowledge, I think your service motto should be, " Establish excellent customer relations by keeping them running". As I said, Kyle did an acceptable job, but needs experience so as not to rely on his pad. Ask, suggest potential needs to the customer, i.e. how are your wiper blades, any thing we need to look at while you are here. He is very personable and will grow into his position, given some management leadership. When I leave Bob Steele service I expect my vehicle to be in top-notch condition, ready for the road.

Crystal

Oct 14, 2015

I didn't get to take my car in my husband did this time but anytime I'm there everyone is so wonderful great dealership.

Thomas

Oct 14, 2015

I was very impressed with just how everything moved from the time we entered the showroom, the amount of time for us to close the deal and didn't feel beat up by the time we agreed on the purchase of our new automobile. Everyone was real pleasant and did not pressure myself and my wife. Great job well done at Bob Steele. Thanks

Dana

Oct 13, 2015

Experience was excellent, the advisor had my car in and out of shop with a wash of my car in an hour.. Thanks!! The service I get there is "Second to none"!

Brian

Oct 12, 2015

Another great visit while servicing my 2013 Silverado that I purchased from this dealership. This was truck number four in a 20 year period from you. You keep me coming back and the SERVICE DEPT. has a lot to do with that. You take good care of me and my truck!! May go for a due-lee next time!! Why do the handles keep coming off on this truck though??

Mark

Oct 10, 2015

Just came in for a routine oil change, and looked over the Showroom Floor Inventory, while drooling over the two Z06's on the floor. Unfortunately. they're just slightly out of my price range. Thanks for the opportunity to look, though.

Michael

Oct 10, 2015

I was in and out under an hour. Love that I could get it done before I had to go to work!

Donald

Oct 8, 2015

Needing a battery, I drove in without an appointment. The service advisor told me they could accommodate me. I went to the waiting room and they brought my vehicle out in less than 30 minutes. I also had a coupon for $10.00 off. They deducted $10.00 from my bill and I was on my way. Very professional service from Bob Steele.

John

Oct 8, 2015

I called ahead to bring my truck in for its first oil change. You got me right in. When I arrived I was told it would be one hour. It was ready well with-in that. In the waiting room I overheard an employee helping someone make a cup of coffee. Everyone was genuinely friendly and helpful.

Karen

Oct 7, 2015

Kyle was the best! He took care of my needs and I was in and out in a very short period of time. Very friendly and personable.

Brittany

Oct 6, 2015

Everyone that I have encountered at he dealership have been nothing short of spectacular. I have dealt with Ron specifically, but everyone works as a team and shows interest in making sure that all services are complete and my vehicle is in good condition. I love my dealership :)

Collin

Oct 5, 2015

The person helping me with my truck repair was great. He called me when he said he would and took care of every aspect of my repair. I highly recommend Bob Steele.

Dave

Oct 4, 2015

After 3 attempts to ask a simple question on vehicle listed on cars.com, I gave up

Ronald

Oct 4, 2015

had routine service done and re aired my tires as i had recently bot newq ones, all was done in a timely manner. thanks for the car wash ron

Ann

Oct 3, 2015

I appreciate the courtesy and professionalism of your staff. And the car wash is an added bonus!! We purchased this vehicle 2 years ago, and are very pleased with all of the interaction, sales staff as well as the service department.

Linda

Oct 3, 2015

I can't think of any way that my buying experence could've been made better. I was given a tour of the building, even the service dept, and met many people that I may deal with in the future. Joe took the time to show me the bells and whistles on the car, and gave me his card to call if I had any more questions. He was very professional and courtious.

David

Oct 2, 2015

There was a little miscommunication between my service rep and the body shop over the timing of having a rear backup sensor painted to match my Suburban's color. this caused a 1 day delay in the return of my vehicle.

Diane

Oct 2, 2015

I have nothing but praise for this dealership. I have always had fast and efficient service. The employees are friendly and knowledgeable.

Dennis

Oct 1, 2015

I talked with Ron the day before, he set up the appointment for the next morning. GREAT! I came in at 9, was gone at 11 with the problem solved and paid for by my extended warranty.Thanks to everyone at Bob Steele Chevrolet. Dad would be proud.

Kathleen

Sep 29, 2015

Prices seem reasonable, which bring me back. The first time I brought my car in for head light change, the bumper has to be taken off in order to do this. So I asked for a price to do both sides and got it. Said, ok, do both sides. Only one side was done. only charged for one side, but regardless, waited a pretty long time for only one side to be done. The Service Manager said, ok, we will do the other side with no labor charge. Ok, seemed fair. On the way home I noticed that the tire monitors were blank, called about that and two recalls and brought it back in the following week. Said, please fix tire monitor, well two were broke. Said and while I am in here, replace the headlights on the other side. Waited 3 hours and after all was said and done, headlights still not changed on left side. So is my time less valuable than the dealership? Now I am going to make another trip back and wait another 3 hours? ;(

Thomas

Sep 29, 2015

You guys and girls know what your doing and how importation the customers time is and you take care of our cars. Fantastic product at a Great price and service second to none,Thanks "Wes"

Albert

Sep 28, 2015

My appointment was very quick, I was surprised.My service Rep, Dave, was very polite, explained everything.My next appt was set on a day I needed. I was in and out within a decent time.

Robert

Sep 28, 2015

Came in for an oil change. I was late for my appointment but the work was completed in an extremely timely manner. Thanks

Wayne

Sep 27, 2015

Service Advisor Ron Thompson did an excellent job of keeping us informed about all aspects of our car's repair process while it was being serviced at the dealership. We were very pleased with our experience in dealing with Bob Steele Chevrolet.

Michael

Sep 26, 2015

Very impressive organization at Bob Steele Chevrolet. Tyler Zuchowski,, our sales person, was very knowledgeable in every step of buying process. Tyle helped us save thousands of dollars in the purchase of our Equinox.

Stanley

Sep 25, 2015

I was only there for a normal service. The staff was very friendly and had me in and out in less than an hour. The visiting area was clean and very impressive with the amenities available. I am only leasing my 2013 Equinox so I don't know about the sales staff that was present in 2013. I was very disappointed with my lease agreement after I had the time to sit down and see what had happened. My wife and I were really taken. As stated I don't know about the staff now so I can't comment.

Carol

Sep 21, 2015

Made an 8:00 AM appointment , arrived early but was promptly and courteously greeted and signed in. My adviser Ron was aware of my pre-registration comments and keep in contact during the 75 K mile check up.

Larry

Sep 20, 2015

Very courteous and polite. The repairs, oil change and tire rotation were completed in a timely manner. A complete comprehensive explanation of the work done was provided to me.

Danny

Sep 19, 2015

The best experience I have had in quite some time. I was greeted when I pulled up for my scheduled service by a customer representative. He took care of everything and guided me to the customer lounge where they had coffee and pancakes. Everyone was very friendly.

Hugh

Sep 19, 2015

Best sales experience & service department I have ever used. That is saying alot after 66 years. I rarely fill out surveys, however, this dealership is exceptional!

Marvelous

Sep 19, 2015

The device was amazing Bob Edwards did not have much to go with being my credit history but he came through for me now I am sliding in a 2013 Chystler 200 To GOD BE THE GLORY

John

Sep 16, 2015

Second time is the charm. First attempt to repair was not so good. Once they became engaged to fix the problem they were 100 percent into resolving a difficult problem. They were able to loan me a car and keep mine for a week, in the end all good.

James

Sep 15, 2015

its never a good thing to have to bring a new vehicle to the dealership for repairs, however I had an appointment in the books and I arrived 30 mins early, giving the service writer the problem, I was repaired and on my way in a very reasonable time. and relaxed in the very comfortable waiting area, had good time with the others waiting, enjoyed the well stocked beverages available and the wifi. all in all the dealership took excellent care of us , cant say enough. jim c.

Donald

Sep 14, 2015

I went in without an appointment and was seen straight away. My truck was serviced and returned to me in less than one hour.

Marvin

Sep 14, 2015

Everything was quick and easy. John was outstanding and took care of me way above what would be expected of a normal salesman.

Audrey

Sep 13, 2015

Ron Thompson did an outstanding job getting my car in for service. He is such a pleasant person to communicate with.

Philip

Sep 12, 2015

This was our 40,000 mile service on our 2014 Volt. I was greeted as I pulled into the nicely-designed, covered service entrance, and quickly processed into the system. Everyone that I dealt with at Bob Steele has always been friendly and professional! I enjoyed the comfortable waiting area with its giant TV and free snacks and drinks, but I didn't have to wait long. In just over a half hour, my car was ready, and I was on my way! We bought our beautiful Volt for Christmas in 2013, and it has proven to be "the gift that keeps on giving!" We love Bob Steele, and we love our Volt!

Richard

Sep 12, 2015

Came in late Friday, just before closing. I was not rushed at all. Allowed to test drive the vehicle I was interested in. Took it home to make sure it fit in the garage brought it back the next morning and worked out the financing. A great experience.

Judith

Sep 11, 2015

My experience was excellent. Ron was very helpful. I finally had the phone working.However, the phone only worked for 1 week. I really saw this as a safety feature when buying my car and it really influenced my purchase. Not so happy with this situation.

Ronald

Sep 11, 2015

Ron, from the Service Dept, met me outside my vehicle for my appt time and took care of everything quickly. I was on a tight schedule due to work and the Service team got my vehicle done in little time. My experience at this dealership is always exceptional! Will always recommend! Like the pancake machine too :-) Thanks!

Daniel

Sep 10, 2015

I had an appointment at 11:30 and I didn't get out of there until after 1. I was there for an oil change. I don't think an hour and a half is a sufficient amount of time for an oil change. I did like that Chris, who sold us the car came over and shook my hand and asked how I was doing.

David

Sep 10, 2015

As we have had 4 previous excellent experiences at Bob Steele Chevrolet, our recent experience was no different. The Staff was friendly and great. After the test drive, Bob Doran was polite, knowledgeable and very helpful. We are very satisfied with our new Impala. Thank you Bob Steele Chevrolet.

Edmund

Sep 10, 2015

Casey in Body Shop kept me advised in the progress of repairs to my Cadillac SRX even though it was going to be a rapidly done job. The lack of rapid parts delivery and the discovery of more things to repair elongated the process, but he let me know so that I could make whatever plans that caused. Finished job was outstanding! Thank all involved, please.

Susan

Sep 10, 2015

I had used Bob Steele and my husband wanted to go to a mechanic closer to our home. We have had to take it back numerous times, paid a great deal and still was not fixed properly. I had it and brought it back to Bob Steele I was fixed in an hour. Ron Thompson is awesome.

Charles

Sep 9, 2015

Ron Thompson the Service Advisor is the best. Stays in content with you and keeps you up dated. Thanks too Kevin Steele also, he runs a great Dealership.

Janice

Sep 5, 2015

We were treated like family. Everyone was so nice and helpful.Our salesman John was very professional and helpfulin every way. Excellent service.

Keith

Sep 5, 2015

Past experience with dealerships have been horrible. Everyone here was super happy and incredibly nice. Never thought I'd be able to get what I wanted but everything turned out perfect and I left with what I went in to purchase. This experience was so relaxing I wanted to apply for a position even tho I've never sold vehicle. Unsure how it could've been better.

Deborah

Sep 3, 2015

Chris was great.I came to look at a certain camaro but after driving it I found out that it was not the car for me. Instead of giving up Chris showed me other options and I ended up finding My car the perfect camaro for me. Everything went smoothly and I couldn't be happier.

Michael

Sep 3, 2015

I shopped at Auto Nation in Palm Beach Cty, and Bob Steele is the finest dealership. John Doran, the sales person, is the best. No nonsense and to the point. The dealership store is modern and clean. A clean dealership makes me want to come in with pride.

Victoria

Sep 3, 2015

very friendly and attentive, service was prompt, just as scheduled.definitely a plus for a recommendation from me. very clean waiting area.

Rebecca

Sep 2, 2015

This is the 3rd car that our family has bought from Bob Steele in the past year, to say the least we are extremely satisfied.

Robert

Sep 2, 2015

An outstanding visit for the annual service on my Malibu. Everything was done in a very short amount of time. Everyone I spoke to during was courteous.

Nicholas

Sep 1, 2015

What has usually been an unpleasant experience in the past has been anything but that. From the sale thru the service dept., I was treated with respect. You don't find that to much anymore. Keep on doing what your doing....GREAT JOB.

Lawrence

Aug 31, 2015

fast, friendly and a comfortable waiting room and always a car wash is included love my dealer love my Cruze

Phil

Aug 30, 2015

Chris and company were excellent. This was truly one of the least painless car buying experiences I have ever had. I would definitely shop here again and send my friends.

David

Aug 29, 2015

Service Department people were very happy to answer any questions I had about the transmission in our 2015 Spark works. I really thought there was a problem with it. Was glad to hear that was not the case.ok

Joanna

Aug 28, 2015

probably the best overall car buying experiance that we have had. From the selection of the vehicle, test drive, and closing of the deal. the staff from the Sales Manager down through the salesmen was fantastic

John

Aug 28, 2015

THE AMOUNT OF TIME I WAS THERE WAS SO SHORT, THAT IS VERY UNUSAL. SERVICE WAS SO FAST. THANKS GUYS.

Anita

Aug 26, 2015

My Mom's car was towed in because it wouldn't start. We are from out of state preparing to move to FL and didn't know where to go. This dealership worked us in very quickly and got the part needed the next day. Very happy with the service and our service rep Dave. Thank you.

Bobbie

Aug 26, 2015

I have never experienced such a knowledgeable staff as I did at your dealership - Tyler was so helpful and knew everything about a vehicle! Corey bought his new truck on Wenesday and I bought my Corvette on Thursday - i will be back and back again!

Brian

Aug 25, 2015

Came in for a total wheel swap. Had my own wheels and I bought four new Michelin tires from you. This was on Friday and my service advisor, Wes, told me that the tires would be in on Monday. Sure enough Monday, Wes told me to come in and they would start work. i arrived and my wife and I waited for the car. Two hours went by and I checked with Wes and was told that due to two problems came up with other cars. I was told I could wait or go home and wait. I choose the latter and after two more hours the car was finished. After seeing my car I was pleasantly surprised. They had done an outstanding job. I would definitely recommend your dealership to others.

Carla

Aug 24, 2015

Ron did a great job in keeping me informed of the process and progress of the work being done on my truck. This being the second time the truck was there for the same problem, Ron got me a courtesy vehicle and was through about follow up

Jon

Aug 24, 2015

All of the team members treated us very nice! they offered us a ride to a near by restaurant while we had our car serviced drop us off and pick us up. I did not feel pressured to but any other additional services in any way. It was a good experience.

Buffy

Aug 22, 2015

The dealership personnel, and the service department personnel are terrific. They installed fog lights on my 2015 Equinox. The body shop however could do better on small jobs. I have had to have paint issues fixed on my vehicle twice. The most recent repair will have to be fixed again. When you see the car in the sunlight, you can see the swirls from what appears to be the sander, a mark in the paint like a fingerprint or cloth mark. It clearly was not painted entirely where the repair was being done and has to go back again to be fixed. The body shop customer service folks are terrific though. Very friendly, take care of you immediately and make sure you taken care of.

George

Aug 22, 2015

Ron Thompson got to me right away, as busy as he was he kept me in the loop as far as where we were with my oil change and headlight replacement. At the end Ron was swamped with an overflow of vehicles ready for clients to sign paperwork and get going, Ron handled me and the other coustomers professionaly and got everybody along with their day!!! Great experience overall as far as sitting in a waiting room goes, lol.. thanks for all the help Ron.

Richard

Aug 22, 2015

My wife Val and I were "greeted" courteously!! Mr.Tavy Campbell, sales, a "professional", satisfied our wants & needs. Mr.Chris Wilson, your "#1" Finance Mgr. was congenial and fair, leaving us completely satisfied!Richard and Velma Pfundheller

Lisa

Aug 20, 2015

The purchase went well and the sales person Sam did a great job in assisting us. Would absolutely recommend him to anyone else who is looking to purchase a Chevy

Buffy

Aug 17, 2015

Tavy and the rest of the sales team did a great job getting me into the vehicle I wanted with the payment I wanted as well.

Dennis

Aug 17, 2015

I arrived at the dealer and was helped immediately. My truck was serviced and washed and back to me long before I expected it.

John

Aug 16, 2015

Carlos is my mechanic at Bob Steele we use to take our corvettes to Mike Erdman Cadillac but Bob Steele hired Carlos so we came back to Bob SteeleWe have bought 8 new Corvettes before 2013 and since we bought 2014 7 Spd 3LT Black Coupe from Bob Steele we bought 2014 6 Spd auto 2LT Night Race Blue Covertible from Rosner and We bought a 2015 8 Spd auto 2LT Velosity Yellow Coupe w/acc Data Recorder and 8 speed paddle shifter from Rosner. We collected 3 Spring Mountain Driving School can I schedule next summer class? Were can I get the Official GM models of all 3 of our cars Rick Hendricks first C7 GM gave him one I'm just a regular guy and I never received an offer to get my model cars? What's up Bowling Green, Ky or Detroit, MI, my next Vette should be a Z06 like red coupe red interior and red calipers Z07 package 7 manual or 8 Spd paddle? I have issues shifting 8 Spd but Coolest 7 Spd dual clutch auto like factory corvette race car!

Charles

Aug 13, 2015

Ron in service is a great asset, and a great service writer, for your company.The mechanic did an excellent job.Thanks! I will be back, and I will recomend your dealership to my friends.

John

Aug 12, 2015

Tyler was friendly and very knowledgeable and efficient. He was also patient with my ability (or lack of) to absorb his answers to my questions. Chris was also very efficient and clear in explaining each document that I was asked to sign. I definitely did not like being presented with the very last document, which required me to sign that I was obligating myself to an additional $730 charge in the event that there was any problem with my check. I would not write a check if the funds were not available. It is always possible that the bank could make a mistake. I should be responsible for full payment price of the car, but to ask me to accept an additional charge of $730 for a possible mistake is outrageous. Overall I am very happy with the car AND the experience of buying a car from Bob Steel. Thank-you

Kelly

Aug 12, 2015

The only issue I had was we had landed on a monthly payment that was affordable, but when I went to sign paperwork optional add-ons were being included that raised the monthly significantly. I understand they are optional and I had to reduce some and remove some to make it where the payment was closer to being affordable again.

Paula

Aug 12, 2015

Very attentive staff and the waiting area is spotless! This is coming from an OCD person!!!My appointment was a great experience!This is coming from a lifelong Jeep owner! Thank you!

Penny

Aug 12, 2015

Everyone was friendly and was pleased that I didn't deal with pushy sales people. Made my son and I experience a great one

Terry

Aug 12, 2015

Outstanding repairs and paint on my 2008 Chevy Trailblazer - like showroom condition now. Bob Steele continues its tradition for being the absolute best in the area as evidenced by the perfect repairs, matching paint and clean condition of the automobile when returned - even areas under the hood and exterior surfaces that were not damaged were cleaned I am truly pleased with the front of the shop (Katie) performance and the rear of the shop performance (Gary Day, Michael McCallum and others on the team that worked, inspected and serviced the car) All the work performed on the Trailblazer is truly excellent and awesome! Terry

Michael

Aug 11, 2015

My van was due for it's 75,000 mile service. everything was in the green. taking care of your vehicle is key. Ron Thompson in service is my go to man!!

Kevin

Aug 10, 2015

No one noticed the check engine light on nor was anything said about it. I would think that is something that would be checked, as it is a bright light.

Joshua

Aug 8, 2015

Joe, the sales man, and Kerri, the phone sales rep, were awesome. I give them 10/10 on service, politeness, professionalism, and more. I think the sales manager is weak and a vulture who isn't smart enough to close enough deals for this particular dealership to see significant gains year over year. The financial manager (the person who signed all the contracts with us) was about a 6 out of 10 because he really tried to push some stuff on us and was a little condosending. I feel that after more of my hard work to get the deal done it was done. My wife didn't like being told to walk by the sales manager when trying to negotiate (not by hour). Also, please tell other sales representatives to keep their chewing tobacco and unprofessionalism off of the sales floor. Also, I bought the first 2016 Colorado off the lot. You should be making a big deal out of it and make one feel more part of the family. I worked in dealerships for 5 years and did more teamwork and making customers feel like a family than I felt. I cannot stress how wonderful how made us feel. Even my father in law was given a $25 gift card joe had won for selling the Colorado since my father in law was not told by the sales manager that he was not needed for the deal. Overall, 7 out of 10 with Kerri and how taking on the majority of those stars.

Brian

Aug 7, 2015

My tech advisor was esceptional helping me with tow capacities for my Silverado in addition to fixing a broken handle on my truck.

James

Aug 6, 2015

I recently bought a 2012 chevy silverado 4x4 pickup truck in which it just got totaled out from a Drunk driver and me and my son both walked away with minor injury's. i am very pleased with the way chevy truck's are built.Thank you all for a great job.

Jan

Aug 6, 2015

Bob Steele is the finest dealership I have ever had the pleasure of buying from and I would recommend it to anyone interested in first class service by first class employees!

Linda

Aug 6, 2015

Kyle was our service manager. It was discovered on our first oil change of our new Silverado that the bolts were missing from our air filter box. Maybe a factory oversight. Kyle went above and beyond to see that our air filter box was fastened safely and securely until the missing bolts arrived. He is a fine employee. Thank you Kyle.

Steven

Aug 6, 2015

John Doran in sales, and Ron Thompson in service are always responsive, and always go out of their way to help.

Tyler

Aug 6, 2015

Our salesmen Tyler Zuchowski did a great job. We went to a dealership in Orlando and they played the typical cat and mouse game of leaving us in a room while they talk to their manager trying to wear us down.

Michael

Aug 5, 2015

The salesman, sales manager Rob and Billy. Definitely go out of their way for their customers. I've Bought several vehicles from Bob Steel and will continue to do business with Bob Steel Chevrolet because of their stuff.

Dean

Aug 3, 2015

I always receive excellent service at your dealership. I usually deal with Wesley at the service desk during my visits, and he is always very courteous and friendly.

John

Aug 3, 2015

Salesman Andrew very helpful. Very satisfied with my truck. Problem with sloppy pre delivery was resolved. It actually took having to send the truck to the body shop. To fix scratches, wax residue on stripes and buffer marks. Glad issues were resolved.

Patricia

Aug 3, 2015

Fast friendly service. And my salesman was there and remembered me from 8 months ago and called me by name.

Ronald

Aug 1, 2015

Mark was very professional and quickly assessed my needs. He told me that it would take at least one hour to change the oil, etc., and that the truck would be washed, which I loved! Less than an hour later, I was signing the oil change paper work and leaving the dealership. Service does not get much better than that! Thank you!

Kathleen

Jul 31, 2015

Very upbeat and low pressure, it was very refreshing, However the purchase process still took too long. New clean modern facility with a vast inventory.

Sarah

Jul 31, 2015

i loved the fact I didn't feel pressured into buying a car. Katrina listened to what I wanted and delivered it. I was actually a pleasure to buy the car.

Toni

Jul 31, 2015

didnt care for the recomendation that i needed to spend 875.00 for stuff.. and i had to remind them i was getting a free oil change even though i didnt buy the car there.. But they fixed a recalled part and suprised how easy getting the rental car was....great..+

Craig

Jul 29, 2015

You had the wrong quantity on quarts of oil on my receipt. Also, didn't tell what viscosity or brand. I don't expect MOBIL 1 for the free oil changes, but it would nice to know what was put in.

Deborah

Jul 29, 2015

Even though my sales person was new there was an experienced person with her and all my questions were answered

Robert

Jul 29, 2015

It took 3 attempts to do warranty work. I understand mistakes happen. It's how you back up the mistakes and your dealership, service advisor Wesley made it right each time. I will recommend the dealership, service department and service advisor Wesley to everyone. Thanks, Robert.

Sofia

Jul 29, 2015

John Dolan is my saleman, I call him a week ahead of time andshare with him what I was looking for and if could help me. I arrived there with my daughter and he was waiting for us in the front of the building. He pointed to a car right in front of the building and there was my car. Didn't have to look anymore. John was patience, kind and very patience with me. Also I can't not forget Travis Kittleson, what an informed young man. Patience, kind and answered all of my question with such kindness with this old lady. Yes, I would recommend Bob Steele to my friends and family and of course to ask for John Dolan.Thanks guys,Sofia Davis

Robert

Jul 27, 2015

Jeff Woods was wonderful to work with he worked his but off to get me in a truck and did it I was throughly impressed with how hard he worked and your company worked to get me in my first new truck thank you

Chanise

Jul 25, 2015

Sam Johnson had excellent customer skills and I was very pleased with my new purchase. He made me feel very welcomed and comfortable with the sale.

Christine

Jul 25, 2015

Jeff was the perfect person for me to deal with. He was patient and kept me informed. I will recommend him to anyone I send there. Travis also kept us well informed about what was available for warranties.

Mark

Jul 25, 2015

I pulled up and everyone was very polite. Upon learning it was my first time at the dealership for service, I was offered to sit in the lounge area. I declined, but the offer was nice. I was told about a recall I knew nothing about, and there was even a small piece of another thing missing and was informed it was covered under my warranty. I was give an estimated completion time and they crushed it which was very good. Overall it was an awesome experience!

Dennis

Jul 24, 2015

As usual, everybody was friendly a professional. But, the sign that says 'Oil Change 60 minutes' needs to be changed to 'Oil Change two hours'. I still had a good time while I was there.

Dustin

Jul 24, 2015

Everyone was very helpful and very informative. Best best best time buying a new car. Joe P. was very good.

Herman

Jul 24, 2015

I was very pleased with the speed for my service at this time and the corroboration with parts department over a previous purchase.Doing great folks!

Judith

Jul 24, 2015

I was told that it would take a little over an hour to change my oil and rotate my tires I left the dealership 2 1/2 hours later. My time is valuable too. The service person was a man named Dave. Very nice, polite and pleasent.

Robert

Jul 23, 2015

We feel that the sales staff really cares about the customer.We appreciated that our salesman Mr.Doran was well versed and very helpful explaining the car we purchased. I'm extremely happy we chose this dealership and would recommend anyone to see the great service for themselves.

Joella

Jul 20, 2015

Pleasant experience all around, from setting up the appointment, keeping me posted throughout my wait. Very comfortable waiting area really appreciated the complimentary water, juicy peaches and car wash.

Gregory

Jul 18, 2015

Service writer was new and in training but was friendly and handled a few curve balls as my account had mis-information an dhe got fixed and taken care of quickly.

Jim

Jul 17, 2015

A real nice experience. All employees I came in contact with were very friendly and professional. The facilities were bright and clean. The amenities were plentiful and perfect. I've been a GM owner for 52 years, I am still proud and more than ever, to be seen in my GM Chevy Malibu.

Donald

Jul 14, 2015

We were greeted and. Were and on file in your system and our appointment time acknowledged. I also had a appointment. With the body shop and it was also completed with no hassle. And every one was very professional. And courteous they also ran the car thrust the car wash..I was very pleased.

Gary

Jul 12, 2015

I was greeted by the young lady and had a nice conversation about my service and what to expect. She made me feel comfortable and treated me as a customer and not a number.Thank you

Gregory

Jul 11, 2015

I drive an hour plus and 70 miles with four other dealerships much closer and more convenient because of the quality of attention and service that the Bob Steele dealership provides. I think that says a lot about my endorsement.

Jan

Jul 11, 2015

Being Christian owned and operated makes this the most outstanding dealership I have had the pleasure of buying two vehicles from with all employees being knowledgable, friendly and providing the best customer service available anywhere!

John

Jul 11, 2015

Jeff Woods was very proficient in his job. He was very personable and attentive. He did not pressure us in any way, he answered all of our questions . He was very patient with us and our particular situation. With Jeff and the rest of the staff and their very friendly manners, they made this a very easy process for us.

Suzanne

Jul 11, 2015

The check in was fast and the gentleman taking care of us was very friendly and efficient. The work was done in the time they said it would be as well! Another pleasant experience! I am so glad I purchased my equinox from you!!

Fred

Jul 10, 2015

It was an OUTSTANDING service visit and I told the service department I have made Bob Steele my preferred service department instead of Rosner's which is so much closer to where I live.

Edward

Jul 9, 2015

My car was taken in on time. I was advised of a recall issue that would require an extra hour. The work was completed earlier. Great job

Robert

Jul 9, 2015

Tyler Zuchowski was the best. He new every detail about our Corvette. He was very professional, polite, and courteous.I would definitely purchase another vehicle form him and Bob Steele

William

Jul 9, 2015

Sam Johnson the salesman was excellent very knowledgable of the vehicle. Travis in finance was great and so was William the sales manager

Chelsea

Jul 8, 2015

Always quick and friendly service. Glad I bought a car from you all. Always accommodating customer needs and ensuring customer satisfaction.

Dennis

Jul 8, 2015

Ron Thompson is the Service person we always take our vehicles to. He gives us the feeling that everything will be taken care of and if he says something is wrong it is true. We try to always use Ron and Bob Steele Chevrolet.

John Pluskota

Jul 8, 2015

My wife and I left the Ford dealership down the street from Bob Steele Chevrolet leaning on purchasing a Ford Edge, but we needed to look at all of the vehicle's we researched on-line.We met Jeff Woods inside the door after I tried out the seat in a brand new corvette needless to say, no problem getting in just a little tough getting out. Jeff from the start was a very personable and knowledgeable yet humble enough to say "If I don't have the information you need, I'll find that information for you" and trust me we havehid a lot of questions, all of which he was able to answer right away, with a couple he quickly obtained the information we needed. After we tested each vehicle we needed to it was getting late and we left. Jeff had given us his card with his personal phone number as well as the dealerships. A few days passed and my wife ended up in the hospital unexpectedly and having surgery. A week passed and we stayed in touch with Jeff through texting and talking on the phone and each communication he always asked "How is Joanne doing" thanks Jeff for showing you cared. My wife things I'm too long and drawn out so.... When we were able to make it back to the dealership and meet up with Jeff we talked numbers and knew Jeff understood what we wanted and could afford so hepurposed leasing as an option explaining all benefits and options. Leasing was definitely it. From financial to signing our contact was very pleasant and we never felt pressured from the first "Hi I'm Jeff Woods" to"Congratulations on your new Chevy Traverse". Thanks to Bob Steele Chevrolet and if the rest of your sales team is anything like Jeff Woods, you're definitely doing it right.

Pamela

Jul 8, 2015

Everything went just fine. The service staff are all very nice and courteous. They do the work in the time promised. I'm happy with all that they do.

Joyce

Jul 5, 2015

I have a Tahoe and a Silverado. Sometimes I get an appointment and sometimes I just drive in. I most always see Ron Thompson. I am always greeted with a friendly smile and a great attitude. Not to mention that Ron is the most professional staff member you have and he's very honest. I buy Chevrolet because of the quality and value. I come to Bob Steele Chevrolet because of people like Ron Thompson.

Allison

Jul 3, 2015

It was great as usual. My service manager, Ron Thompson treated with respect and was very nice. Always a pleasure dealing with this department.

Buffy

Jul 3, 2015

Very friendly customer service. Did a great job fixing my car bumper, kept me updated, finished when they said and did excellent work.

Juan

Jul 3, 2015

One thing I want to mention is that if they are going to wash your vehicle to do a better job. Be nice if your vehicle is dry not dripping water and I saw the person using a dirty cloth trying to dry my truck. Dirty cloths scratch your paint highly advise to use dry clean cloths. Everything else was outstanding.

Marvin

Jul 2, 2015

Check-engine light was corrected plus during 5 point check, battery was replaced under warranty. Completely satisfied with all service performed. Would like to be kept better informed on work progress and completion.

Robert

Jul 2, 2015

Ron is a Good Rep for you. I've had him twice always a Pro. The only problem I have is whom ever brings my vehicle back always has the A/C Blasting when I start up. I always thought that a/c was supposed to be OFF when you turn off your vehicle? I Always Do! Supposed to not be good for the A/C motor? Still thinking of upgrading my 2008.

Andrew

Jun 30, 2015

Was greeted upon arriving at the service counter. Was able to get a confirmation of the appointment and change it to include the car's 22,500 mile maintenance. Maintenance time was faster than average (1.5 hours vs 2 hours).

Jimmie

Jun 30, 2015

It has always been good. Really like the expertise of Wesley and your mechanic that have worked on my Vette. Thank you

Henry

Jun 27, 2015

John Doran was great and a big help to us. Also had good meeting with Finance. Looking forward to a continuing relationship with Bob Steele Chevrolet. (This is my third Suburban from you all.)

Ronald

Jun 27, 2015

i tol the service dept that i was about 110 short for oil change milage and that i would like them to check the remaining pads on the brakes if they wer safe to make a 3000 mile trip and every thing was tiptop

Heather

Jun 26, 2015

I was attended to with friendly and polite interactions from EVERYONE; greeted, given water bottle. My salesman, Chris, was very patient and persevered until he found the SUV for me. Several people stayed much past closing time to finish up my purchase (unrushed). I have only GOOD things to say and I've been to 4 other dealerships.

Craig

Jun 25, 2015

No pressure to buy a car. The sales staff was very patient, accommodating, knowledgeable, and were apathetic to out financial needs.

Frederick

Jun 25, 2015

Everyone was nice and professional and made sure I was taken care of. I have notice a difference in the service in the pass few yes. I have purchased two new vehicles from your dealership.

Dana

Jun 24, 2015

Thanks to Ron Thompson the service work was professional and I was in and out on time. Outstanding service on my visits. Thanks!

Gregory

Jun 24, 2015

Everyone is very friendly and helpful. They have a free shuttle service that makes trips there very easy because we don't have to take two cars.

Timothy

Jun 24, 2015

This was my first maintenance appointment for my truck, the service department employees were great as well as all members of the Bob Steele family have been each time I have visited the dealership.

Carolyn

Jun 23, 2015

As always..it was a great experience...coffee was good...:) Guys were great...timing was awesome...just can't say enough good things about you all!!

Krystal

Jun 22, 2015

I always deal with Wes Lyons in the service department. He's awesome. He always gets me squared away and if the wait is too long he gets me hooked up with a loaner car!!

Corrin

Jun 19, 2015

Our salesman Jeff Woods was the best salesman I have ever had the pleasure of working with! Everybody was very professional and easy to work with. Thanks for everything! Great service, super nice facilities

John

Jun 16, 2015

Good face to face but you should have web page or some way we check on the progress of our trucks when in a few days.

William

Jun 15, 2015

I like the use of the tablets on Saturday rather than trying to line up in the office area.Weslley did a good job.

Leigh Johnson

Jun 13, 2015

I would like to express my sincere appreciation to Salesman Tyler Z and Customer Representative Leona for their outstanding support over the past 6 months. From initial purchase, to extended support, they have provided me with the best customer service ever. It is because of their demonstrated leadership and genuineness, that I can foresee being a Bob Steele, Cocoa FL customer for life. Thank you Tyler and Leona for your tireless and consistent support! You are an asset to Bob Steele, and a role model to us all! May God Bless you always!

Deborah

Jun 12, 2015

The entire staff present the day we got the car were very polite and friendly. We were there several hours and met a lot of them. My Salesman, Chris, was awesome as was the finance manager, Travis. it was a very pleasant experience!

Catherine

Jun 11, 2015

Megan Tommasello was outside to greet me as I drove in for my appointment and greeted me with a smile and a good morning salutation. Kudos for Megan right from the start. She had all the necessary papers ready for me to sign. She called for Frank, the curtosity driver, after informing me of the time it would take to do the work on my vehicle. Frank drove me home and was very pleasant as well as an excellent driver. Later Megan called to inform me of the extra work that needed to be completed for my car to run efficiently. frank picked me up at the end of the day, 5pm, and brought me back to the shop. Both of these persons were very helpful, kind and understanding. However the cost of the work completed seemed to me overwhelming. I chose to have your dealership do my repairs because I purchased this vehicle from you. I probably could have gotten a better price at a repair shop but I trust the service personnel at your shop. You you taken care of my HHR ever since I purchased from you in September of 2008. Thank you.

Mark

Jun 11, 2015

Meghan, our service writer was very polite, delightful and informative. When I picked up my vehicle there was a severe thunderstorm in progress, the service team brought my vehicle so I wouldn't get wet, Nice!

Susan

Jun 10, 2015

My experience at your dealership could've been a lot worse than what it was. If it wasn't for Ron I would've been very upset. I brought my truck in for tires and they found out that the tires that were promised were not the right size. And yes, I did make an appointment. But Ron had already made the call, found the tires and had a loaner vehicle ready for me before he came and told me. He is an asset to Bob Steele Chevrolet.

Diane

Jun 9, 2015

I have always received excellent service at your dealership. The employees are polite and knowledgeable. I feel they go above and beyond with the service.

Erika

Jun 9, 2015

we made an appointment for routine oil change and tire rotation on a saturday. We were promptly greeted and were in and out and back on the road in 35 minutes!! Outstanding servie. Fully expected to be there for at least and hour and a half.. Enjoyed a cup of coffee and amazing service. Thank you so much!!

Jerry

Jun 9, 2015

We have been customers of Bob Steele Chevy for over 30 years. That in itself should tell you how happy we are with everything at the dealership!

Marc

Jun 9, 2015

I had a vibration in the steering wheel. The service writer said they were able to make adjustment in the tire balancing and it did help. Just wanted to let the service writer know.

Michael

Jun 9, 2015

I had to bring my car in for a recall. it was time for an oil change and tire rotation also.I had a question regarding my transmission and the service rep let me take a ride w/the mechanic he explained how and why my car was acting which gave me piece of mind my experience with service was fast courteous and excellent thank you.

Pamela

Jun 9, 2015

Sam Johnson was a pleasure to work with. When we brought our vehicle in for roof rack crossbars, both Sam and the service tech (I think his name was Ron) provided excellent customer service.

Calvin

Jun 6, 2015

Service staff was present and greeted me personally. My car was taken for requested service within only a few minutes of my arrival. My wait was very pleasant and comfortable and the Service staff was very professional and nice. Great job.

Amy

Jun 5, 2015

Sam Johnson was the best car salesman I've ever had the pleasure of dealing with. Very professional and took time to explain everything on the new Malibu ! Just awesome

Lois

Jun 5, 2015

I was made to feel very at ease in a situation that was foreign to me. My husband in the past had always taken care of the cars. The young man who worked with me , made me feel that servicing my car was important to him.

Camellia

Jun 4, 2015

My salesperson Sam was absolutely phenomenal. I enjoyed this as have purchased multiple cars from here and always an absolute pleasure.

Hugh

Jun 4, 2015

I have personally purchased 23 autos the past 30 years. This is the best buying experience I have had. Great job! Sales & Finance m

James

Jun 4, 2015

was called by Bob Steele about my 2013 Traverse which I was leasing. To lease a newer car or talk about purchasing my lease vehicle. The sales representative Adam Weigle worked with me to lease a new 2015 Traverse. not only did he work with me to get a newer vehicle he was very friendly and not pushy.

Raul

Jun 4, 2015

My appointment was at 8:30 AM it was 1:00 PM and the problem with my car which it was a factory recall could not be determined. The problem was a loss of power that had something to do with the acelator welding problem. Somehow the problem was traced to the computer and it could not be determined. So I just requested to requested to have my car back and the request was granted. That's it.

Barbara

Jun 3, 2015

As usual Ron Thompson is excellent. He is always so nice to me and I really appreciate it. You need to hold on to him!

Martin

Jun 3, 2015

very professional people, treated well, very friendly place, great deal as well. will highly recommend your company to all i meet.

Sally

Jun 3, 2015

I was extremely pleased with the experience of purchasing our new car. The experience was very smooth and uncomplicated allowing us the ability to purchase s new car after the wreck and to help build our credit back to a good spot

Toni

Jun 2, 2015

I took the car in for a scheduled maintenance appointment. The first oil change. The gentleman helping me was awesome. He took the time to answer a question I had about controlling the outside ventilation - I have horrible allergies. I really appreciate that he took the time to assist me!

Joann

Jun 1, 2015

No waiting to get work order signed & underway. Found a problem which was repaired with less additional wait time than anticipated. Employees very polite and helpful. Great waiting room area with coffee, water and snacks available.

Suzan

Jun 1, 2015

Had my vehicle detailed, it was beautiful. Also asked to have tires checked and that was over looked. Had to return the next day for the tire air and had to wait about an hour. That was a bit inconvience, but normally all things with our service department have been very good.

Marvin

May 31, 2015

Did an oil change, a recall issue and refitted the molding around hatch in good time all for free on my 2013 Vette.

Ryan

May 31, 2015

First of all I'd like to say it was about time I broke into my piggy bank being that I had my last Silverado for the past 14 years. I couldn't have asked for a better truck. What better way to replace it, is with a new Silverado. My salesman's name was John Doran, what a nice guy didn't try to pressure me into anything. A matter of fact I had a truck picked out to pick up the next day I changed my mind. Mind you I'm a meticulous guy everything has to be the way I want it. I called him that morning to let him know it was no big deal I just told him I want a truck just not the one from the day befor. He just kept saying don't worry we'll take care of it and figure it out. Any ways I have the truck I want, I'm happy and when I need another one I'll be talking to John Doran he's the real deal. Hopefully I won't wait another 14 years!!!!Thank you John for making my purchase painless. Ryan Straley

Shannon

May 31, 2015

My experience with Jon at Bob Steele in Cocoa, FL was excellent. He helped me to get exactly what I wanted and it all got done within 3 hours. I will highly recommend Bob Steele Chevrolet.

Ina

May 30, 2015

My car was at the dealership for approximately 10 months waiting for repairs. During that time I was mostly communicating with Rich Larking from the body shop. He was very kind and sympathetic, and also concerned how GENERAL MOTORS treated me and my case.He was very compassionate and always took my calls or he called me to let me know what was going on with my case. I highly recommended him for being there for me and putting my mind at ease. Bob Steele is fortunate to have Rich Larking representing them, especially when it comes to customer care and communication. Bob Steele is an outstanding dealership, but I would not recommend anybody to buy a General Motors car anymore.This has nothing to do with Bob Steele Chevrolet, but with the way I was treated by General Motors. Thank you Rich Larkingvfor being there for me and giving me support whenever I needed it.

Kreutzer

May 30, 2015

At this point in time you'll have done really great.However ... I detected some changes and if I am right you need to seriously rethink the direction you are headed. For down the road you are going to start loosing the superb staff you now have and that will effect your bottom line like you can't imagine.

Richard

May 30, 2015

excellent, keep up the good work, I like your facility and the helpful employees. I would recommend Bob Steel Chevrolet to all my friends

Tracy

May 30, 2015

Everyone was very helpful and curtious. Our salesman Adam Weigle was very helpful and made sure we were well taken care off.

Harry

May 29, 2015

I actually showed up 1 day early (by mistake) for my appointment and the service department said not to worry and got me right in. Great bunch of friendly professional people. Thanks

Jessica

May 29, 2015

This last visit was excellent. I was hesitent to come in, because of my previous visit. I'm glad to know I can count on the dealership again.

Jonathan

May 29, 2015

I waited over 30 minutes to see a sales associated that called me for an appointment. But that wasn't his fault. There was a lot of people there shopping for cars. Sales associate was great and other than waiting because everyone and their brother was buying a car that day was a pleasant experience.

Lisa

May 29, 2015

The service advisors are very friendly and helpful.I drive an hour and a half because I prefer this dealership to other ones closer.

Toni

May 27, 2015

Excellent friendly service from the moment I arrived to the moment I left in my new car! Chris made my car buying experience very pleasant.

Cynthia

May 26, 2015

My Husband and I have purchased 4 vehicles within the last 10 years. Our son purchased his truck and my dauthter has purchased 2 cars within the last seven years. The experience has always been satisfying. We have shopped other dealerships but always return to Bob Steele in Cocoa.

Charles

May 24, 2015

It was only an oil change but i believe i got the best of thedeal. Fast oil change, car wash, and some fine coffee. What more could you ask for at 8 am in the morning.

Lorraine

May 23, 2015

Received prompt courteous service from the dealership, that is why my last four vehicle purchases were from Bob Steele chevrolet.

J

May 21, 2015

Sales department is focused on what's best for them, not what the customer wants. They will push a vehicle that's a better deal for them while making a vehicle your interested in seem unworkable. Service department Ron particularly is the best service department person in any dealer I have ever dealt with.

Jamey

May 21, 2015

Ron Thompson is always very professional and personable. I liked the fact I drop off, pickup, and pay all with Ron; good change.

Vicki

May 18, 2015

This was the first time I have made an appointment and actually got in and out with no problem. Then again maybe that's because I was the first one there. Normally even when I make an appointment I have to wait forever because the walk-ins get to go ahead of me, which I think is unfair, appointments should always be given priority. Hopefully this time the air pressure sensors are set up for the right tires too. :-) All in all it was great, my car was super clean and I made it to work on time! The coffee doesn't hurt either!!!

Mary

May 17, 2015

as always it was wonderful the young lady was so pleasant andmy wait time was shortl.I am very pleased with the service.

Lawrence

May 16, 2015

Very friendly and knowledgeable. Very fast in getting an appointment for service Ron was very helpful in explaining every procedure

Dennis

May 15, 2015

Ron does an excellent job taking care of my truck and keeping me informed of its status. I always feel that my truck is in great hands with Ron and the entire service staff and technicians.

Donna

May 15, 2015

Have always been treated with respect and receive quality workmanship on my vehicle for a fair price. Have done business here for over ten years.

James

May 15, 2015

I Brought my 2013 chevy cruze for a Recall and ask David watts about a broken Ac vent that was broke when we bought the car new so i would like to thank you and all the staff for GREAT SERVICE. Thank's again Mr James Smith.

Susan

May 13, 2015

My truck needed front and rear brakes. Ron Thompson kept me updated on how the work was coming along. Ron is a courteous and knowledgeable employee. Whenever I ask a question, he does not hesitate with the answer. And, yes he does know what he is talking about. I always bring my Avalanche to Bob Steele Chevrolet because the work/repair is done correctly. And Ron is there to help me. Bob Steele also has the best waiting room! It doesn't matter what type vehicle that you have. They will know how to repair it!

William

May 13, 2015

david watt was great, he told me abought the tire price match and the rebate program, saving me a lot. He also filled out the rebate paperwork so I just had to mail it.

Keith

May 12, 2015

Can't say enough about Bob Steele Chevy. The staff was very courteous and helpful. Big thank you to John Doran for his patience and ability to make car buying easy and dare I say it, fun. Thank you Leona for recommending John, Bob Steele is lucky to have you. Will recommend BSC to anyone that asks.

Richard

May 11, 2015

I was able to schedule my service on the day and time that fit my needs, I saw a service rep within 5 mins of arriving, a recall was noted and schedualed at the same time and the wait time was quite reasonable.

Peter

May 9, 2015

I took my car in for a 30,000 mile service. It was performed in a professional and timely fashion. No runs, no hits, and no errors!!

Dwight

May 8, 2015

Sam and John couldn't have done a better job getting us into our new Truck. Absolutely the best experience with buying a new vehicle ever. Thanks very much.

James

May 6, 2015

The person who managed service of my car, Megan Tommasello, did an excellent job. She inspired confidence that the job would be done efficiently.

Patricia

May 6, 2015

Tyler was awesome! Very knowledgeable and not overly pushy. We were extremely happy when we left there with our new purchase and we still are.

Teresa

May 6, 2015

I am now dealing with a new service rep, who I am satisfied with. There is still one at the service department check in who I find to be very unpleasant and leaves customers wondering why things are taking so long, unless they are elderly.

Brian

May 5, 2015

My Salesman Tavy Campbell was very Helpful and did not pressure me in any way, which helped make it a more comfortable experience. He was very knowledgeable about the Product, and willing to work with my financial situation, to the point he was able to get me in a new car. Even days after the sale was complete he was still willing to answer any questions and help with my new vehicle. Tavy is sincerely the best car salesman I've come across in a long time and I Thank Him for his Help.

Michael

May 5, 2015

I sent my first request for an internet price 2 full days before an email with a price was sent to me. I almost went to another dealer in within these two days.

William

May 4, 2015

When I made appointment, the person didn't ask if I wanted Mobil-1 synthetic oil. You almost used the wrong oil. Fortunately, another service agent who knew my preferences got the order changed. When making service appointments to change oil, you should ask the type of oil desired.

Conrad

Apr 30, 2015

My wife and I would not go anywhere else. Chris was very helpful, and I would not hesitate to go back. Wonderful dealership.

James

Apr 28, 2015

After the latest experiance at your dealership I'm inclined to have your service team takeover the schedualed? maintinance of my wife's 2004 Corvette.

Andryanna

Apr 27, 2015

Megan did a great job of informing me of what was due at the time and answered all my questions. The only thing was time I was at the dealer ship about 3hrs, which I thought was a bit long.

William

Apr 27, 2015

The sales representative Bob Ballard did a great job of answering my questions about the truck. The dealership was efficient in handling the paperwork and letting me know what options were available after the sale for extended warranty.

Barbara

Apr 25, 2015

I was notified by email of a recall. I called and was able to make an appointment for the same day. The work was done in no time at all. Those responsible for writing up the order (in this case Ron) are friendly and efficient. I had a few questions for which Ron gave me the answers I needed.

Robert

Apr 25, 2015

I HAVE BOUGHT MANY NEW CARS IN MY LIFE. BOB STEELE CHEVROLET RANKS IN THE TOP 2 DEALERSHIPS I HAVE DEALT WITH.

Britni

Apr 24, 2015

Best experience I've ever had at a car dealership.. William went out of his way to get me a great deal and Adam was an awesome salesman thank you

Harold

Apr 24, 2015

It was amazing. Quick courtesy service. Thank you! I was early for my appointment, but they didn't care. They took me right away.

Linda

Apr 23, 2015

Russell worked very hard to find a truck that would meet our needs and price. He found the perfect match for us and we are very happy with it.

Barbara

Apr 22, 2015

I had a great experience with buying my car the people at the dealership were very nice answered all my questions. The fantastic experience started with Jessica when I was searching on line and then Sammy well he is just a great person. The sales manager made sure I saw him as soon as I came in. I already want to buy another vehicle (if I could)

James

Apr 22, 2015

Sam was awesome. His personality was easy going and welcoming. He was polite and straight to the point. He gave me as much information as he possible could. I felt I left knowing everything about my new vehicle.

Robert

Apr 22, 2015

Nothing to add at this time. However, while we were there we took a walk through the new car lot. My, someone must really like BLACK dash boards; that's all we saw. Not a good thing when driving in the Florida sun.

Michael

Apr 19, 2015

Our Salesperson, Bob B., was so nice and a true pleasure to work with. We were under a time constraint and he made sure we were able to finish in time to make our obligation. He was knowledgeable and was able to answer all questions for us.

James

Apr 18, 2015

Our truck had a vibration at highway speed, technician replaced 3 tires to correct then found 1 of the new tires was also out of spec. They ordered more tires and kept our truc k until it fixed right. Great job!

David

Apr 14, 2015

Very pleased that I was able to get a last-minute appointment for an oil change. I also requested tire rotation, but saw NO reference to tire rotation on the invoice ... how do I verify that the tire rotation was performed?

Phyllis

Apr 13, 2015

was pleasantly surprised by helpful attitude and efficiency by the staff, Tavy was courteous to my myself and family Got the car we wanted

Daniel

Apr 12, 2015

Service team was great on arrival. Knew what we had scheduled and processed us in promptly and efficiently. Service performed while attending to other business. Car ready to go - we are ready to go - Service desk not staffed - waited 10 minutes to process out.

Tammy

Apr 12, 2015

Sent my daughter up to get oil change and tires rotated she said the guy who took care of her was very nice and she was in and out with no problems.

Belinda

Apr 10, 2015

I called because my car wouldnt start so the woman i spoke to told me ro come in so they could check on it. the problem was minor the car was finished in about an hour. I was offered waster and coffee had a seat in the waiting room. Overall my experience went well as usual.

Richard

Apr 10, 2015

I am pregnant with twins and the wait time was not long at all. I was wishing for a better job with washing my car...

Tanya

Apr 9, 2015

You need to expand your service department due to all the business you are receiving. You had our vehicle for 5 days of which the first 3-4, the vehicle had not even been touched or looked at. Otherwise, everything else was fine.

Meka Bryant

Oct 4, 2014

I went in to Bob Steele's other Auction Lot in Melbourne Fl called Fleet Liquidators. Excellent staff. Great customer service experience. There was no harassment to purchase. My car sales person let me pick out the vehicle that I wanted, and made sure I left in it happy.

karen

Aug 8, 2014

went in because of a recall. Decided to get a couple other thing done while I was there. I normally go to my mechanic who I trust very much. so I get the "phone call" telling me that they found a problem with my shocks which are leaking really bad should be replaced.back shocks 542. front shocks 515.thats over a 1000.00. Thank God Im not the stupid female they thought i was. so I declined and took it to my mechanic, who looked at them and said there wasnt anything wrong with them. I called Bob Steele back and told them and they said they would let the service manager know. thought someone would call back about this. But obviously this is the standard practice

Lindita

Mar 26, 2014

Danielle was awesome! She was very friendly and professional and helped us out at every turn. She really made the experience an exceptional one and we really appreciate that!

William

Mar 26, 2014

No problems except could not get any one on the phone to make an appoiment had to use the web site.

Michael

Mar 23, 2014

Needed a tail light for an older car. found that the entire assembly was bad and had to be replaced. A safety issue avoided. Thanks

Linda

Mar 22, 2014

I was so pleased to hear about the new policy on free oil changes and tire rotation. In a world where people are always demanding more, I was SO impressed with a business that is demanding less. Thank you so much!

Olivia

Mar 22, 2014

Bryan, the salesman, was wonderful to work with. He wasn't pushy and he took his time with me. He answered all of my questions and was very friendly.

James

Mar 21, 2014

the green slim is a water-soluble product your service people and tech's need to know this. it states it on the product as well as my self. but there are other product that will ruin tire. thank you thank for your help

John

Mar 21, 2014

Well I bought the 99 Corvette last week - AS IS. The fuel gauge was inoperative and cost $1134.00 to fix. But between Kristina (helping me cancel the Simoniz treatment to help pay for this repair) and Ron is service being so understanding of the situation, I left satisfied. Thanks to both of them. I really wanted a newer Corvette and will be back!!!

Penny

Mar 21, 2014

Took my daughters car in for safety repairs, my service adviser took care of the issues with speed and accuracy. After the repairs were finished everything was Wesley had told me a couple days before. All in all a great experience and will keep taking our Chevy's to Bob Steele and thanks for keeping my daughter safe on the road.

Charles

Mar 19, 2014

I couldn't ask for more professional and helpfulness in my time of need from Tavy and the entire financial group who went above and beyond. My Sincere ThanksMike Boling

Jerry

Mar 19, 2014

We had the fortune on working with two sales guys who were both great. Really wish you guys could streamline the financing step because it took too long since we were financing such a small amount.

Regina

Mar 19, 2014

I love that Bob Steele Chevrolet has honored the maintenance on the vehicles for the lifetime of owning the car. I can't wait to purchase my next one in a year!

Diane

Mar 18, 2014

The sales employees are very friendly and courteous. One issue I have is the fact I did not get the inside of the car fully detailed with shampoo. I love my preowned vehicle but it needs proper detailing inside and I specifically asked for a full detail and did not get it; other than that, I am ok with the service.

Jane

Mar 18, 2014

Our Sales Man ( Chris Amos) was very good at his job new all about the car we were looking at also made sure we were comfortable.

Gregory

Mar 16, 2014

loved having a ride home and back. driver Gary was great. Will service my corvette as well at your dealership.

Pinell

Mar 16, 2014

It was a wonderful experience. My wife and I was really satisfied with the sales person. He took his time with us and explained every detail. If we are to look again in the future for another new vehicle, we will surely ask for the Sales Man by the name of Sam. He was wonderful. Thank you again. We love you all. Everyone was nice and professional.

Robert

Mar 15, 2014

Service writer Ron Thompson has been my point of contact at Bob Steele for the whole time I have owned my 2010 Impala. He has always been a superb representative for Bob Steele.Every time I have brought my car in for service Ron has met with me and had the car in the shop within 5 minutes. The service has been quick and correct. The car wash is most appreciated. The new customer waiting area is bright and pleasant.

David

Mar 14, 2014

Bob Steele took great care of me and my car. Could not think of anywhere else to take my car for service

Jeffery

Mar 14, 2014

John was great , the whole buying experience went like clock work . You have a new customer for life .Jeffery Robinson

Robert

Mar 14, 2014

Longtime BS Chevy and happy all the way. Professionals and highly trained....high level of confidence and respect for both work and workers...Known family many years and Kevin has continued to hold high standards as started by his father.

James

Mar 12, 2014

First off I want to state Mr. Ron Thompson was pleasent to deal with, his professionalism shown by his demeanor and his actions showed he was proud to be a member of your team. Once he started to help you it was clear the customer he was serving his prime priority. Nothing else mattered!!! Sir Mr Thompson is the benchmark for others to follow. Going for service is never fun... until now I will look forward to my visits to the service department. Sir in addition Danielle was a pleasant person to talk to on the phone, she as well serves well. Thank you.

Susan

Mar 8, 2014

I had never been to the service area before, and the young man that helped me actually took me to the waiting area to show me around. He made me feel very welcome there. Don't know his name, but he was on the first desk as I walked in.

Robert

Mar 6, 2014

I called William in service, he was very nice and set up the appointment. I showed up, he greeted me with a smile and called me by my name. I was in and out in less than a half in hour. It was a very nice experience.

Andrew

Mar 5, 2014

John was very helpful in trying to satisfy my needs in finding a truck and went out of his way in order to locate the truck I wanted and get it in a timely manner!

Jennifer

Mar 4, 2014

I highly recommend Bob Steele Chevrolet to anyone wanting to buy a vehicle. My salesman (Chris Wilson) was wonderful and made it his top priority to ensure the satisfaction of my purchase.

Jim

Mar 4, 2014

I had been working with several other dealerships in the area because I needed to buy a car quickly. I came to Bob Steele cold after not being able to strike a deal on a Chevy vehicle. Bob Steele had the vehicle I wanted in stock and gave it to me at the price I wanted. The sale was quick and easy. I've purchased over a dozen vehicles and this was the best experience I can remember.

James

Mar 3, 2014

Our sales man was very responsive to our requests and followed up after the sale. When we requested to add running boards to the pickup after the sale he responded with photos of the different types installed on similar pickups.

Evelyn

Feb 28, 2014

Bob Steele's Service department employees are the ultimate in customer service. My Camaro's AC problem was diagnosed promptly, I was given a great car to drive and when I picked the car up it was clean and AC worked wonderfully. I can't say enough about this service department. It would the primary reason why I would continue to buy Chevrolet products!!!

Sherria

Feb 28, 2014

I was completely nervous until I met the best salesman in Cocoa. He assured me that I would be leaving with the vehicle I truly wanted. I am so grateful to Sam J.

Pamela

Feb 27, 2014

My daughter's on-star was not working correctly and we were told to go to the dealer to have the problem located and resolved. We were able to get things done the same day that we brought the car in and the exteneded warranty covered the cost, minus the deductible. Good service and the technician was very polite an helpful.

Robert

Feb 27, 2014

My experience was outstanding.The employees I had contact with were completely courteous & helpful. My car was finished and returned to me in a very timely manner.

Richard

Feb 26, 2014

fast friendly service. Took two cars in and both were done in less than 2 1/2 hours. And free car wash thrown in!Excellent!

George

Feb 25, 2014

Service writer was very nice and professional to me. However, that has not always been the case with my daughter, who owns the car. She refuses to come out there again!. I have had no major issues with anyone.

Heather

Feb 22, 2014

Great Service Friendly staff never have a problem getting my vehicle serviced. If your looking for dependable service this is the place to go with any vehicle needing service.

Tanya

Feb 22, 2014

I enjoyed my experience greatly! Mike T. was fantastic when helping me locate a vehicle that would fit what I was looking for. I did not feel pressured or looked down upon when I came in. I will be recommending people to your dealership in Cocoa for sure.

William

Feb 22, 2014

Even though the service department was very busy, they worked me in for routine maintenance, so I wouldn't have to make a second trip on another day, and got it done quickly.

Sandra

Feb 21, 2014

the oil change was very quick. The person that helped me was very friendly. thank you for your great service

Lourdes

Feb 20, 2014

Kind, honest, fair and very helpful. I am very pleased with the service. We appreciated this type of service. I felt that he was being honest, and had a desire to help us be happy with our purchase.

Shaun

Feb 20, 2014

Salesman Bill k. Was very helpful, patient, and understanding. He took extra time to help us figure out what we really needed and made sure we completely understood the process. He even spoke with be over the phone during non business hours to answer some lingering questions between visits. overall, very pleased with our experience and our purchase. Already recommended Bill and the dealership to a neighbor.

Troy

Feb 20, 2014

Salesman was great. Nice guy who was very patient when we had him come in on Super Bowl Sunday! We highly recommend our salesman Tyler Zuchowski. Had us out before the start of the game. Finance lady was patient and took time to explain options. Dealship was clean, employees were friendly, and had a good experience.

Michael

Feb 19, 2014

Your staff does a great job.Even at closing time Willam took the time to wait and help me with my car.

Corey

Feb 18, 2014

My car was fixed so I'm happy. There was a tall bald man that works in the Service department that really took care of me. I didn't catch his name but he was very attentive and made me feel comfortable. He was a Big football player looking guy. I really appreciated him as I was getting antsy.

Chester

Feb 13, 2014

The waiting room was very clean and roomy with a large TV, a coffee and a snack machine, and clean restrooms. My service was done very well, and everybody seemed to know what they were doing and had a good relationship with their coworkers to keep things running smoothly.

Debbie

Feb 13, 2014

Bob Steele was very helpful during my recent visit. They took the time to come in and talk to me while waiting for my truck.

Jennifer

Feb 13, 2014

My car looks great. I am thankful for the great work. The only thing I didnt like was: I was told that my car was ahead of schedule and that they may get it back to me by that afternoon..... Never got a call back, until the next day when I called first. The response was yes it is still ahead of schedule but that they were looking at buffing a spot out (Which I am grateful for), but it really wasnt "ahead" of schedule and if something was ahead of schedule I would tend to think the amount of labor was less than estimated. anyhow, overall it I am pleased with the work and would come back if I needed more done.

Katelyn

Feb 13, 2014

The car was serviced quickly, the lounge was clean and comfortable, and the employees of the dealership were very professional.

Lorraine

Feb 13, 2014

Service from Bob Steele Cheverolet has alway met or exceeded my expectations. Their Service Department is one of the many reasons I choose this dealership when shopping for a vehicle.

Thomas

Feb 13, 2014

The technician was great and did excellent work. The service rep didn't do a real good job didn't call when he saied he would, car wasn't worked on when he said it would be and when I called after hearing nothing for over a day, he didn't know the status of the car.

Christina

Feb 12, 2014

Sam Johnson made a great impression. My dad, Bernard Williams, referred us to him and I'm so glad he did. Sam is a great, warm, informative person and even is great with kids! My son went up to hug him within minutes.

Ilyan

Feb 12, 2014

Wesley Lyons has provided prompt and accurate coordination of all my service needs. Please convey my sincere thanks to Wesley and the technicians who have worked on my car.

Kelly

Feb 12, 2014

they did an excellent job on my car, its prettier now than it was before my wreck. richie was awesome!!!!! he went above what i expected thanks bob steele

Kim

Feb 12, 2014

Everyone is always friendly and accommodating. I continue to buy cars there because I have always liked the service dept. I did prefer when they used to give loaner cars while your car was in service, but aside from that, I was very happy with the service I received.

Mary

Feb 12, 2014

Reached an agreement in 5 minutes! Sales person knew I had special needs and no time to waste on this visit. His accommodation to these needs was excellent.

Mike

Feb 12, 2014

The service rep, Tony, the service manager and all of the people who were involved in my extensive repairs were great, The discount Kevin Steele gave me, plus the loner car was appreciated.

Ronald

Feb 12, 2014

The dealership is very well laid out and clean. Very user friendly and it has a lot of inventory. We were able to search out the vehicle model and color that we wanted. The sales people and management were extremely helpful and thoughtful. We have been dealing with this dealership for years and we will continue to do so in the future. All in all we're very satisfied customers and will definately recommend this dealership to our friends. The sales, management and finance staff were all very professional and responded to our every need. AN EXCELLENT DEALERSHIP, 5 Star.

Stanley

Feb 12, 2014

I think the work done on my truck was excellent; the only problem I had was the fact that I was not kept informed on the status of my truck and why there was a four day delay in getting my truck repaired. Also, phone calls were not returned for two days which led me to think that there was a possibility that I wasn't being kept informed of the status of my truck because my truck was being used by an employee instead of being returned to me. I know I have to trust them to a point, but it doesn't mean that I trust them completely.

Walter

Feb 12, 2014

Bryan Long and the rest of the staff did there best to help me get into the car I wanted.

m&m

Jan 13, 2014

We were very pleased with the outstanding service we received from your salesman, Mike Tiziani. From the first inquiry about a vehicle on the lot until we closed the deal on our new truck, Mike was courteous, knowledgeable and attentive.

Corey

Dec 31, 2013

Great as Always. Ron Thompson and the Bob Steele Service Staff went above and beyond as always! Thank you for always taking such great care of me.

Lewis

Dec 31, 2013

This is my second vehicle from Bob Steele. I appreciate the service department, and a family feeling in dealing with all involved. May I complement Rich in service.. He is a credit to your company.

Michael

Dec 31, 2013

The dealership is great at working up options that would meet the financial needs of the customer. We have already started to tell our friends and family to go see you.

Corey

Dec 29, 2013

Ron Thompson is the best. He has always taken such great care of both my personal and business vehicles and has always gone above and beyond. Bob Steele Chevrolet is the best as a result of people like him.

Donald

Dec 27, 2013

I work out of town....in fact, out of the state. I can't always pre-plan my appointments, so I just walk in for service. I have always been treated in the most courteous and professional manner possible. And the service is always excellent! I can depend on Bob Steele to be honest with me.

Stephanie

Dec 24, 2013

This was my sw cond time coming in for the same issue. Came in previously for a problem with the 4 wheel drive. They fixed the front differential which in turn was not the issue after a week of being in the shop. I brought the car back approx. two weeks later and worked with William C. He listen to EVERYTHING that I described and made detailed notes for the service team. As my car was being worked on for another week, William called me to keep me up-to-date with the progress twice. That was more than I expected. My car runs like it should now...quiet. I never expected a Suburban engine to be this quiet. The mechanic that serviced my car was meticulous. According to the paperwork, he worked long and hard to fix the issue and have me satisfied. Now that's great customer service!

Donald

Dec 22, 2013

Everyone that assisted us in the purchase of our 2014 Silverado 1500 was very helpful and courteous. In our opinion the experience exceeded our expectations. So happy we went to Bob Steele Chevrolet. Thank you again for the pleasant experience.

Philip

Dec 22, 2013

I really enjoyed my recent experience of buying a Chevy Volt at Bob Steele! Seriously. When my wife and I first arrived to test drive the Volt, we were enthusiastically greeted by our salesman, Tyler Zuchowski. Tyler treated us professionally and with respect. The Volt us an unusual car, but Tyler was very knowledgeable, but not afraid to look-up answers to the few, more arcane, questions that we threw at him. Your Sales and Finance staff did not try to play games with us, and that was like a breath of fresh air. We also deeply appreciated the discount that we got as USAA members! We liked the whole experience, frankly. We have not bought a new car in a long time, and this was refreshing! After we bought our Volt, we recommended Bob Steele to our financial planner, who was already looking around for a new car. We must have been convincing, because he told us today that he just bought the Volt that we test drove on our initial visit. He is just as pleased as we are! We are so enthusiastic about our new Volt, that we're planning to have our car "wrapped" in a beautiful photograph of an intense lightning storm. We are also carrying a small stack of Volt brochures to hand out to folks who inquire about our car. We've also joined the Electric Auto Association! Thank you GM! My only deep regret is that we have tried several times to ask for a tour of the Detroit-Hamtramck assembly plant, with no luck. I even wrote to Daniel Akerson, asking for help , and we were told (in a call from GM's EV Customer Support office), "We don't do tours there, but if an opportunity opens up, we'll keep you in mind." That's disappointing. Also, during the delivery process, we learned that our car sat at the Inter-Modal yard in Orlando for something like four days, before it was finally loaded onto an auto transport for the 40-mile drive to Cocoa. The wait was worth it, however! Thank you for the Volt, GM! A wonderful car -- a fair price -- an excellent buying experience Who could ask for more? By the way, we have no vested interest in this company, and no one is paying us or coercing us into being so enthusiastic.

Donald

Dec 19, 2013

great team to work with. had a good experience buying my truck and got a great deal. the service department has always been easy to get a hold of and honest. work is done on time.

Delta Dan

Dec 18, 2013

Working with Chris was a pleasure. He told me of all the options and features that were available and once I had purchased the truck he showed me how to use them.

neal1

Nov 13, 2013

I contacted the dealership thru the internet. My contact was Tyler and he promptly provided me with all information in reference to the vehicle I wanted to purchase. I told Tyler when I could come over and test drive and look at the car, I was impressed that he said I will have it pulled up for you ready to go, that was two days before I was able to get there. Tyler stayed in contact with me, I called him when I was on my way there.I arrived and the Tyler immediately WOW' d me from the start, he was professional, courteous, etc. He knows his product knowledge and tookme thru the process there, I was completely satisfied from start to finish, and I will say this for the staff there, Excellent!!!! They were just as friendly and helping as Tyler was. Bob Steele thank you for the excellent experience..in and out in a couple of hours without stress...speaks volumes in my book.Dana Neal

Stacey & Ted

Nov 10, 2013

Service Advisor William Clouser was awesome! He had my tire for replacement ready and waiting for me. It was fast, efficient and very courteous. He made sure everything was taken care of, provided documentation on what was done on my vehicle and gave me information for my next servicing. Thanks for great customer service. Sales Representative Sam Johnson learned of my visit there and also stopped in to make sure i was being taken care of the "Bod Steele" way.

michael L waters

Nov 7, 2013

Friendly and Courteous! Very good about valuing my time! Kept me informed and service done in a very timely manner

Ike Weaver

Nov 3, 2013

I purchased my vehicle there, I got a great price and the purchase process went well. I have been to there Service Department and they are very fast, knowledgeable and very polite. The Service Manager Tony was very knowledgeable, polite and made things go very smoothly every one of my visits.

Tami J

Sep 25, 2013

I am leasing a 2013 Chevy Cruze and was very happy with the quality of service I received during the process. I was even more impressed with the outstanding people in the Service and Body Shop. Especially Danielle in the Service Dept. She went above and beyond when handling my service and repair issues in order to get me in and back out in the shortest amount of time. Thanks again!

Tom and Jackie

Sep 20, 2013

Easiest car purchase ever. Sales rep., Dave was outstanding. Very patient with us. We had lots of questions. Respected our wishes when we wanted some time to make a decision. Definitely, not a pushy sales person. Travis, in finance, took time to answer all questions we had concerning financing and other options available for protection of our new vehicle.

Michael L Waters

Sep 5, 2013

Sam and Bryan did an outstatnding job tag teamimg and getting my new truck deal done. I also liked how Christine in Finance got me a good rate with warranty included thanks to everyone. Love my new truck!!!!!!!!!

Michael L Waters

Sep 1, 2013

I got the truck I wanted and dealership made sure I was happy!

Michael L. Waters

Aug 28, 2013

The service personal were courtesy and informative. Sam in sales even took the time to go over the new chevy silverado while I was waiting for mine to be serviced and may lead to my buying a newer silverado great dealership!!!

Chevy truck fan.

Aug 15, 2013

I have owned 5 Chevrolet trucks, 3 of which I bought brand new.I just bought my 2013 silverado from Bob Steele Chevrolet. They had my truck in stock,the right color,the option I wanted,and the price I was willing to pay. I had a great experience at Bob Steele Chevrolet. Salesman knew the product well and I feel I was treated fair on the deal I got on my trade in truck. I will definitely buy from this dealership again, and have already recommended to a friend.

anthony

Jul 25, 2013

They always take care of me and my car. It's a very enjoyable experience and I'm glad I purchased a car from them!

Doxiemom

Jul 11, 2013

I just love the service I get at Bob Steele. Everyone is always so friendly and the service is quick and done right. My Friend Eloise recently had her Toyota serviced at her Toyota dealer and they didn't wash it after so she called and asked why and they said that they no longer do that. I spoke up and loudly said Bob Steel does. I have never had a bad deal with Bob Steele. I will not hesitate to buy another vehicle there.

Krystal

Jul 9, 2013

Although there wasn't much inventory to pick from in the 2500 and 3500 trucks, you had one and I left with it. The negotiating stage was a little "rough" but we came to an agreement. I am happy with my truck thus far, and I don't believe that will change.

Happy Chevy Owner

Jul 3, 2013

I was very pleased with my experience at Bob Steele. I went in looking to trade in my 2005 Malibu for a new one. I was interested in the rental program instead of a direct purchase. The salesman directed me the a Chevy Cruze and I found it comparable to the Malibu at a better price. After a test drive I was convinced. In a short time I was driving my new Cruze home. I was impressed with the fact that I did not have to wait hours like I have at other dealerships in the past, for the paperwork, etc. to be completed as support staff were present even though this was a Saturday. I am very happy with my new Cruze and find it to be comparable to a Malibu in performance, appearance and comfort. I am a lifelong buyer of Chevrolet (or Oldsmobile, disappointed that they were discontinued) and was not disappointed in any way.

suzanne floyd

Jun 27, 2013

i as so happy with the deal i got on my recent purchase. i would reccomend them to anyone. they go out of their way to help you with the right vehicle and in my case with the financing. bill didn't give up with the first lender, he kept working til i got a good deal, for that i am extremely grateful. if you need a good car and a good deal, this is the place to go.

srudy818

Jun 17, 2013

We were treated very well all three times we made a car purchase there. They worked very hard to get the deal we wanted. thanks dave and all involved

MTBHD

Jun 11, 2013

Upon arrival to the dealership my wife and I were greeted by David Seymour. We explained to David what we were looking for and our situation and he showed us around. After walking the lot for a while we didn't see anything that really grabbed our attention. My wife mentioned to David that she had seen a vehicle listed online and asked if we could see it. After David looked it up we found out that it was located at their Melbourne location but we decided to do the paperwork on it and then they would bring it to the Cocoa location.After a little bit of negotiations we could not reach an agreement on price so David mentioned another vehicle that was located at the Merritt Island store. He showed us the vehicle online and we liked it so they sent someone to go and pick it up. While they were getting the other vehicle they let us borrow a car to go and get a bite to eat. By the time we made it back to the dealership the car was ready for a test drive. The vehicle was exactly as they described so we made a deal. The whole team was very courteous, accommodating and professional. At no time did I feel pressured to purchase anything. It was a great car buying experience and I hope that the next time I need a car everything goes as smooth as it did this time. A+ for David Seymour and A+ for Bob Steele Chevrolet

Robert S

May 27, 2013

I requested a search for a used 2011 to 2013 suburban 1500 LT 4 WD. They could not locate a used vehicle that met our desires & needs. Apparently theycould not find a new suburban with our needed options either as I have not heard from them with an internet price.

Pat and Kathy

Apr 26, 2013

I began an inquiry online after selecting a vehicle from the inventory. Jaclyn was very helpful, respectful, courteous and just created a pleasant, seamless transaction for our soon to be 2013 Chevy Cruze. I made an agreement online that included our trade in. Communicating through email, Jaclyn got her manger to approve a decision on the price and stuck with it based on the information I provided on our trade in. That is integrity! We told the truth and Bob Steele's team did too. We arrived and were introduced to David Seymour who treated us with respect, courtesy and, again, stuck with the price. Actually, it was less than quoted! Overall, very smooth transaction, professional personnel, courteous and have their minds on the customer. I was happy to see that the staff were responsive and available with all of the information to give us the best service above and beyond what was expected. The Bob Steele team we dealt with were fantastic. I agree with another customer that said this was the best car buying experience....there were more smiles at this place than I have seen at a dealer location. Thank you, David! ~Ridenour's

patandkathy

Apr 26, 2013

I began an inquiry online. Jaclyn was very helpful, respectful, courteous and just created a pleasant, seamless transaction for our Chevy Cruze. I made an agreement online that included our trade in. The dealership made a decision on the price and stuck with it based on the information I provided on our trade in. That is integrity.We arrived and were introduced to David who treated us with respect and courtesy. Overall, very smooth transaction, professional personnel, courteous and have their minds on business. I was happy to see that the staff were responsive and available with all of the information to give us the best service above and beyond what was expected. The Bob Steele team we dealt with were fantastic.

girlhappy

Apr 20, 2013

Your customer service is your trademark! You were not able to resolve the problem with my new car but you were very nice

Mark Gray

Apr 20, 2013

Went in to have my HHR checked out. While there, I looked around the place, and wound up talking to John Doran. I told him about a previous experience at Bob Steele's, when I bought my 2010 HHR. I told him about the Equinox that I had really wanted was a little out of my range, so I bought the HHR, which was what I had come in to buy at the time. So, he took me over to where there were a couple of Equinox models languishing in durance vile out at the far side of the lot. I looked them over, and before you could say, "New Car!", we were test driving a 2013 LS Model. We went in, talked a LOT of numbers, and I came out of there with a wonderful deal, while emptying my garage of a 20-yaer-old albatross, AKA 1993 Camaro Z28; which I would LIKE to have done a lot to, but don't think I would ever afford to get done in the next 2-300 years. I now am driving a car like the one I wanted 3 years ago, and, thanks to John Doran and Bob Steele Chevrolet, I finally have it. Thanks, Mark M. Gray Titusville, FL

cammiecamm

Apr 20, 2013

Great dealership!! Sam was on point to answer my questions and address any concerns. Friendly staff and great atmosphere! They have my service for life.

Marcia F

Apr 2, 2013

This is the 2nd car we have bought or leased from Bob Steele Chevy in the last 2 years. I won't go anywhere else. Our salesman Sam was the best! Very knowledgeable and helpful as well as patient with us as we tried to decide what Chevy we liked best. Sam helped us weigh our options and decide on the best one that fit our needs and budget. The fact that he didn't push into any decision was extremely appreciated. We have nothing but good experiences with Bob Steele Chevrolet and their staff. Keep up the good work!

Telina

Mar 27, 2013

Everyone at Bob Steele went above and beyond to be friendly and make my visit comfortable. Bryan is very knowledgeable about the cars, not pushy in any way and totally understood what I wanted. Would definitely buy from him again.

MEther

Mar 5, 2013

I was planning on buying a used truck, but once Tavy and I sat down and looked at the numbers he showed me I was better off buying a new one with a warranty and no unknowns. He did not pressure me and was very nice. This was the best car buying experience I have ever had. It was so good that I purchased a new Camaro for my wife before we left that night. I plan on taking my mother back to Tavy at Bob Steele in the next few months when she is ready to trade her car in.

Happy custumer

Feb 28, 2013

Bought my daughters first car from John D and Bob Steele last week. They made a stressful situation very easy and enjoyable. Thanks for a great buying experience.

GB Suntree

Feb 26, 2013

Body shop repair of front bumper Buick Lacrosse funded by Geico. Very good experience and customer service all around was excellant. I Have had superb performance from the two used vehicles I have bought from Bob Steele. 13 years, 95 Tahoe and 10 years, 01 Yukon, as well as the service to keep them going.

Scott

Feb 25, 2013

We had a great car buying experience at Bob Steele, everyone was very friendly and professional. Our Sales Representative Sam Johnson was very curteous, informative and knowledgeable. Everyone worked very hard to help find the right car for us and give us a great deal that fit our budget.

snowbird

Feb 24, 2013

We were well pleased with our sales representative. His knowledge, time and patience with our selection of the Equinox. We felt he did an outstanding presentation and follow up with answers to our questions.

DeeJee

Feb 22, 2013

Sales consultant Bryan worked effortlessly for three hours to put down the best deal for me on a new 2013 Camero (LOVE IT!). Refreshing difference at Bob Steele from the other brand dealerships with no BS, no fine print double-talk, just the best deal around.

LanaC

Feb 21, 2013

Highly recommend Bob Steele Chevy in Cocoa! Mike T. was excellent! He took into consideration my financial needs and was able to get my daughter into a 2013 Chevy Equinox. Mike T. was able to find her the Equinox that she feels safe driving after an auto accident. Highly recommend Bob Steele for the cleanliness of the showroom, vehicle lot, and for the sales personnel with GREAT attitudes! I am happy to say that my daughter LOVES her new Chevy!

Barbara, Retired

Feb 14, 2013

Everyone was knowledgable and courteous. The whole process took four hours. Much too long! Special kudos to Salesman Chris Amos. Everyone loves the car!

tea3223

Dec 4, 2012

Overall a good experience. John was helpful and polite and not too pushy. Travis, the finance guy, was very easy going and informative. I am however, still waiting on a call to pick up my second key to the truck. The only aspect of the whole experience I was disappointed with was when I got in the truck to drive home, it only had 1/4 of a tank of gas. Other than that, no complaints.

dhabada

Nov 25, 2012

I had a good experience with my car purchase. My transaction was quick and painless. Financing was fast and I was accepted with bad credit and no down payment.

Thomas L. Giles

Nov 15, 2012

Bryan was very professional at all times. We weren't pressured by Bryan to make a deal as if we were taking up his time. Bryan didn't want to get us inside to start talking until we had made some kind of choice. Bob Steele was our first stop. So we weren't ready to set down and deal. Bryan gave us his card and invited us back. The selection was good and we drove more then one model. Once we narrowed our choices down to two we started talking price,rebates,discounts,etc. We had our price in mind and Bryan took the time to work with us and achieve the best price we could agree to. Again I felt we were Bryan's concern. Not just another sale for him and Bob Steele. I would,and will recommend this dealer and salesperson to anyone asking about my deal and our experience in purchasing my pickup from them.

parratc

Nov 13, 2012

Chris was an amazing representative of Bob Steele. From the first call I made to ask about the truck after finding it online, all the way through the handing of the keys. Working with Bob Steele was easy. Thank you very much.

plebron1

Nov 11, 2012

I just want to say that John Doran our salesperson At Bob Steel Chevy made the whole experience of buying our first vehicle at Bob Steel a pleasent one. He was so friendly and made us fell well at ease. We never look forward to having to purchase a new vehicle- It is usually an all day ordeal of feeling pressured by the sales team. Not so at BoB Steel. I'd also like mention that I visited the Service Dept and Was taken care of by Ron Thompson and got my car the next day as promised. Great customer service all the way around with this car dealer. We will be back!P. Lebron

dovemagi

Nov 10, 2012

good experience. Will deal with again.Thanks to Ariel for her follow up phone calls and friendly personality.We will recomend Bob Steele to others anytime.

sunigarcia

Nov 9, 2012

Following is a letter I sent to the General Manager, it sums up my experience and why I hope others will think twice before going here.My husband and I are fairly new to Cocoa and chose your location simply based on proximity to our home, feeling it would make any future service needed easy.We found a 2013 Camaro that we wanted to purchase. I have purchased several new vehicles, recreational vehicles, and even a couple boats in the past, and had no idea what I was about to walk into with your company. I told our sales representative (Will) I did not like the haggling process and I would like a price that built in a profit for you, but was not paying for your remodel. If he would have indicated that your company always makes the purchaser haggle over the price I would not have returned the next day to make the purchase. Once we sat down to discuss the price, here came the high pressure sales and back and forth crap that was exactly what I did not want to do. Insisting on monthly payment amounts and wanting initials on everything. I did not even know if I wanted to use your financing, I could have used my own bank. I was simply trying to negotiate the price of the car. I should have walked out at this point, but for whatever reason I continued to play the game with your representatives. When we got to the trade in of my truck, I had done my research. I knew what a fair trade in value was and what it could be resold for. When Will could not get the deal done, he brought in some other guy who was very condescending and told me the research I had done was wrong and that at best they would be able to sell my truck for $12,500. Once again, should have walked away, you currently have that same truck you would be lucky to sell for $12,500 listed at $15,988 (which is what my research had told me was the resale value), nice mark up from the $9,000.00 dollars you gave me, and by the way we paid full sticker price for the car so that is even more profit. Your salesmen certainly are good, but I find it disgusting that you take advantage of people to this degree. Once again, I had the option to walk away and understand that I should have done so, but I really didnt think about just how bad we had been taken until after I was home. A day that should have been exciting and fun turned into us telling everyone we know never to buy from your company! As if this experience was not bad enough, I have more. Three days after purchasing the vehicle, I noticed a screw in the tire. (No doubt from your construction site) We called to see about getting it fixed and were told your service department can only sell us a new tire, They dont repair flats. We took the car to a tire shop which happily repaired the tire for us, but needed to take it back to your service department for the nitrogen. Its 4:30pm, not another car in line, the service guy takes the car and is gone for over 30 minutes. Once he returns he gets out and hands me the keys. I look at my leather seats and there is oil all over them and the door rest. I ask him to clean it; he is gone for another 15 minutes. It took me 45 minutes to get air in ONE tire, and once again I left an unhappy customer.I feel taken advantage of and will advise anyone who ever tells me they are going to be buying a new car not to get it from your company.

mcarrizales2012

Sep 17, 2012

I am a father of a disable child and two children who I am guardian of. When I went to Bob Steel, I was almost certain that they were going to treat me the same as other dealerships due to finanicial hardships I had faced in the past. I had lost my job and it took me a moment to get back up off my feet. All I needed was an opportuntity to continue my progress for my family and I. Bob Steel Chevy gave me that chance and worked with me based on my budget. They were great, patient, and they found someone who would work with me. My wife and I walked out of there very pleased and knowing that now we could transport our disable child to his doctor appointment with his wheelchair and not worry about the heat or our vehicle breaking down. Bob Steel made a great choice to hire Alissa and we were treated with dignity and respect and like we were welcomed into their family. Sincerely, Martin Carrizales and Aubry Woodbridge for Josiah, Elijah, and Skylar

jaymatt

Sep 9, 2012

service was clean and fast. Car lot it self was well managed and sales team was very helpfull. theyre inventory was huge lots to choose from. will be returning to buy again.

housebrand

Sep 7, 2012

We are very happy with the new bumper we had done on our 2008 Altama.Richie larkin took us from start to finish even knowing I was a little nervous about leaving my car, he assured me it would be fine and had it ready the next day. He is very polite and friendly.The body shop did an excellent job and we thank them also.Thank you, Carol Callahan

stormygale71

Aug 8, 2012

8/8/2012...I was referred to Bob Steele's Body shop from satisfied family members for whom have purchased several used vehicles. I went their to see what the cost of my damaged car would be. My son and I entered the Body Shop office, it was very neat and tidy. We then went to the counter, employees at the desk were 3 women & 1 man. I asked who I would need to speak with to find out the cost of my car damage. I explained that we had a high deductible and wanted to see if it was something we could handle out if pocket, or file under ins. When I finished all 4 employees started snickering and laughing. I looked at my son then back to them to insinuate (is someone going to help us). After a moment the lady looked at the gentleman and said I guess your up you get this one. I felt very uneasy as if we were bothering them...Nick came out did the estimate and was much more pleasant to talk to. Awkward 1st VisitS. & Z.

borkrj

Jul 24, 2012

My last experience was the best I have ever had buying a new car. Everything was explained completely. I knew how to operate all the gadgets in my new car before I left the dealer. That is a 1st.

mlwade

Jul 18, 2012

We went to the dealer to test drive an Equinox. Ended up driving it home. We were the first customers of the day and told we'd get a great deal for that. Have not had much customer service as it has not needed service yet. Brian, our sealed rep was excellent in selling the car. We were very pleased with his sales performance. However, when we started talking price an older sales rep took over. He was "old style salesman" and was a turn off. He almost lost the sale for Brian. I was ready to walk out. He was friendly enough, but typical car salesman of yesterday. Pretty sure we did not get deal of the day. Didn't like him taking over the final sales. We arrived about 0930 and left the building about 1400 or so...way too long. We'll see how the next three years go for service and customer satisfaction, which will make or break us from return business at this location. We are very happy with the vehicle though, 2012 Equinox LTZ.

e11ebasi

Jun 27, 2012

I had high hopes for Bob Steele Chevy, but they managed to perpetuate the stereo-type of a used car salesperson. They have internet prices which are "no haggle". We were looking at a truck on their website and later saw the same truck posted on Craigslist for $900 cheaper. Apparently they have 2 employees that update the internet sales website. We called in the morning to say we would drive over that night to look at the truck, as we live 60 miles away. From the time we called to the time we arrived at the dealership, the cheaper Craigslist ad was removed and then re-posted for $900 more, which then matched the price on the dealership website. The initial salesperson we were dealing with stated we would work with the cheaper Craigslist price. When we actually sat down to talk about financing, he came back with the fact that the Craigslist price was also the higher price. I had the cheaper Craigslist ad in an e-mail. When I went to click on it, it then stated that the ad had been deleted by the author. By doing a Google search, they posted the very same vehicle on 5/17, 5/24 and 5/29 for the price of 34K. The day someone expresses an interest in the vehicle, the Craigslist ads are all deleted and it is re-posted for $34,900 and our salesperson disavows any knowledge of what the internet sales dept. did.If they had come to the table and said they would be happy to sell the vehicle for 34K, we could have done a deal. On principal, we are not going to deal with "bait and switch" tactics. After we expressed our disappointment, the salesman said, is that all it will take, $900, we can work on that. Unfortunately the trade-in quote was also insultingly low. As we're getting ready to leave, he even says, with the trade in, is it a problem of a few thousand dollars? That's correct. We're not idiots. We were offered 4K for a vehicle worth at last 7K as trade in. A dealership selling it used would get at least 10K. We came to the table stating we already had financing, they obviously did not want to sell us this truck. We did not drive 2 hrs. round trip to waste everyone's time.Which brings us to the other sketchy practice we discovered. This truck had been owned by the dealership for greater than 1 yr. The Carfax stated the vehicle had 38K miles on it when purchased at auction and only had 1 owner. A year later it has 45K. When asked about the discrepancy, we were told the managers were using it as a "demo" vehicle, meaning they drove it home. Turns out the GM drove it for 6 months, which is where the majority of those 7000 miles came from. So it is no longer a 1 owner vehicle and no oil changes have been reported on the Carfax in the past year. The managers are welcome to continue driving it around as a demo vehicle.A different salesperson (Jimmy) was with us for the test drive and he was perfectly nice and polite.We'll give our hard-earned money to a dealership with more integrity.

Jefferson81

Mar 16, 2012

I went to this dealership after my 2003 chevy S10 had blown several head gaskets. I was given a comprehensive assessment of my damages and repair costs. I assessed my options and decided to purchase a new used vehicle. I went into the dealership with a general car type in mind. Elyssa was the representative that came outside to assist me. She was very polite and personable. She asked several questions asking what *I* was looking for in a vehicle. She was not trying to push a new behicle on me from the start. She listened to what I had been thinking and at first showed me some of the used models that were avalible on thier lot. She then stated that it would not be a bad idea to at least look at new vehicles. I accepted. She was very knowlegable about the different aspect of different models that were avalible and she was honest in her statements. When it came time for my decision and purchase, Elyssa was very helpful and made every effort to work with me in negotaitions for price and to get the best deal for my trade-in. I would recommend to anyone and everyone to use this dealership when looking for a vehicle or for service on the one they have. I would definatley recommend Elyssa be the sales rep that they use also.

gndelli

Feb 11, 2012

Visited the dealership after seeing a vehicle I was interested in on their web site. The sales staff welcomed me and asked if they could help. Elyssa showed me the models I was interested and offered a test drive, which I accepted. After the drive I told her I would be visiting other dealers before making a decision. She thanked me for visiting, no sales pressure, and hoped to see me soon. Returned the next evening after visiting 2 other dealers and met with my sales rep again. She was again very friendly and polite and when I told her I was ready to buy she said she would get the keys, just in case another customer came in to look at the same car. There wasn't any of the multiple discussions between my sales rep and the sales manager (wish I remember the name, was extremely striaght forward on the whole process). We began with the price listed, I proposed a price, and was satisfied with their counter-offer. Reached an agreement on the price and financing (Travis was great) within an hour. I told them I would return the next evening to take delivery. When I arrived everything was ready just as promised. I was introduced to a few more of the sales staff and did a final inspection of the car. Everyone I came in contact with was very friendly and seemed to be more interested in taking care of me as an individual rather than pushing to make a sale.

Dadsgirl121602

Jan 15, 2012

my high rating is because of the excellent service I received. No one was pushy with me and I was treated as iif I was family. I got the car that was right for me and my needs. I give God the glory for putting the right dealership in my paath. I have siiv told others of my experience there and two others have purchased cars from Bob Steele.

cocoababe

Dec 30, 2011

Knew exactly what choice of 2 vehicles I wanted, and had looked at/driven both at another dealership in town. So basically at this point I was looking for 2 things : 1) best price, 2) best service. I asked for their prices, I made it clear I was buying cash on the barrel-head. Went inside with young sales guy who went to get prices. He brought back "sales mgr" who was a real bully. And I quote..."this is how it's going to work...you need to decide between these two, and the only way to do that is to go for a drive in both then come back and tell me which one you like & I'll tell you a price". When I made it clear I was not interested in that method, he left. I asked for a business card, and started to receive a run-around from another employee..."have you driven (their 2012 model they are currently pushing)"...blah blah blah. I walked out, went to the dealership I had been at earlier (who had rattled off the price the first time i asked and did not try to intimidate me) and handed them a check and drove my new vehicle home.Sad thing is, I really liked the young sales guy and probably would have bought at this dealership until the sales manager tried to bully me. Also, when I got home I looked at the vehicles online, and the price listed there was only a few $ more than I paid. If I had known, again, I probably would have still bought here b/c I like young motivated employees like the initial sales guy I spoke with.

aflygal

Dec 17, 2011

I was looking to get out of my sedan abd into a more versital vehicle. I heard about a sale that Bob Steele Chevrolet was having and stopped by thier Croton site and found the perfect car, an SUV. They worked very hard at getting me a great trade in and the price that I was able to pay. Should I ever need another car, I would go back to Bob Steele Chevrolet.

janahutchins

Dec 17, 2011

Linda Premo was very professional from the beginning and down to earth, realistic. Linda knows her stuff but does no make you feel intimidated or uncomfortable at all. In fact, she made us feel very comfortable. She has been the absolute best salesperson I have ever bought from, I have bought 6 new and 2 used cars in the past 22 years.Travis Kittleson was very pressional from the beginning and also down to earth. Realistic, honest, funny and impressed the heck out of my 8 year old son because of his racing experience. He also has a cool accent.We were at the dealership for the norm 3 hours or so but it felt like only a couple. I highly recommend this dealership and really recommend Linda Premo and Travis Kittleson to finalize the deal and I am grateful that they both gave me and my son an opportunity to own new "used" car. Jana Hutchins772-713-4006

kaustin9

Dec 17, 2011

I am very pleased with the service i got from this dealership,Ron Vachon was very helpful in getting me the deal i wanted when purchasing my vehicle.

totallywhacked66

Dec 17, 2011

The salesman and Travis had good personalities but all information about the loan and warranty were not disclosed. They were not willing to work with me on a price even though you were having a Christmas Amnesty sale. Everyone no matter your credit will drive away for 99 dollars a month payment.

djuliano65

Dec 3, 2011

Steve at the used car area was very personable and was eager to answer any questions that I had. The car did have some minor issues, (wipers not working), but the overall deal was good. I would recommend this dealer to others.

md6275

Dec 3, 2011

Overall experience was good. Do feel I paid to much for the vehicle in that I am paying more for a used HHR than what it was sticker priced for when new. I take partial responsibility for this but it still leaves a sour taste in my mouth.

ricmarfink

Dec 3, 2011

Awesome experience. In this big world of business its awesome to have a hometown dealer such as Bob Steele. Ive bought a few new cars in my 54 years. Ive never been as satisfied as I was at Bob Steele... Thank you Chevrolet and GM for dealerships like this...

portstjohn

Nov 30, 2011

Chuck was very thorough and very patient with me. I recently lost my husband who would have been the one looking and test driving for a new vechile for me and Chuck helped me through the entire process explaining the different vechiles i test drove and ultimately SOLD ME on the one i chose which was the 2012 Chevrolet Cruze LT with the sport package. I partically liked the color Autumn Classic, the way i sat up high like a SUV which i decided was too manly for me. Anyway, this car is AWESOME and so was all the employees i dealt with there, in particular Mr. Farides whom i wouldn't hesitate to recommend him and this Dealership to family and friends now and in the future. Oh and the price was just in my range. Once again, thank you. I am]very pleased.Sincerely,Elizabeth A. Smith4665 Rosebud StreetCocoa, Fl 32927

Ms1056

Oct 17, 2011

The Melbourne used dealership was a pleasure to deal with, from every interaction. From start to finish with Elijah in the beginning to Bill Olsen.

Doris0908

Oct 6, 2011

I am a repeated Customer and always feel welcome and feel everybody is trying their hardest to meet my needs. Don't think I would ever go anywhere but Bob Steele.

fernando197

Oct 3, 2011

I figured Bob Steele wasnt in the business of giving cars away, but when they first showed me the monthly payment I could "live with", I added it up and it was $10,000 more then the advertised price. My key was "held on" to until "we" came to a fair deal. In hindsight, I might have just walked away from the deal altogether (at least ask for 24 hours to think about it). I would, however, recommend this dealership for their variety of vehicles. Just be prepared to have some SERIOUS high pressure put on you.

laurieking

Oct 3, 2011

Devin in sales was nice, no hard-sellRon in Repair was considerate and very helpfulKaitlyn was sweet and helped me with this silly survey!So far I have been very impressed with the dealership.

Rufus Patrick

Oct 3, 2011

Though we were able to arrive at a "fair" deal, we had to suffer through some unnecessary hagggling. We were offered $150.00 for our trade in. In the end were allowed $500.00. We were asked to rate our (my son's and my) credit ratings. The dealership already knew what they were by simply running a credit check. We should have been given the best means of applying for financing up front and been given a choice. No cat and mousing was called for. I have purchased vehicles at other dealerships and the experience was much more pleasant.

DannyParker

Oct 1, 2011

Great experience with entire staff. Obtaining a Volt was a difficult prospect, but the dealership helped me with the effort and also helped greatly by agreeing to a price before the car was ordered.The actual purchase process went smoothly and I was encouraged too by the friendlessness and enthusiasm of the service staff who I met.Beyond that, the Volt, so far, is an amazing machine. I am happy to encourage other prospective owners.All Good Wishes,Danny Parker

margaretpoling

Sep 23, 2011

Overall experience was great. Tino was every informative and tried to help us get into the price range we needed. The price of the vehicle was good. The only issue we had was a part is missing which they are replacing. They called on Friday the day after purchasing the vehicle and advised the part was in and we could have it put on on Saturday. We took the van to have the part put on on Saturday. The part that came in was wrong and it had to be reordered. We was then told it would be in on Tuesday. We received the call the part had finally come in again on Friday. Just a call in between advising status would have been helpful.

rmckelvey

Sep 21, 2011

I felt that the experience I received was worth the great rewards. The price and the friendleness for the empoyees was great and I would recommend them to a friend.

mattveit

Sep 19, 2011

RICHARD TAYLOR BILL OLSEN AND ANNMARIE WERE VERY HELPFULL AND FRIENDLY, I COULDN'T HAVE ASKED FOR A BETTER SMOOTHER TRANSACTION THANK YOU VERY MUCH BOB STEELE SALES TEAM

aturner11

Sep 17, 2011

great team .salesman bent backwards to show me the steele inventory to find the desired type car i purchased. very easy going sales dept.should be called easy auto buying from bob steele. sincerly arthur turner.

doncora

Sep 8, 2011

Chuck was super as salesman. Did not appreciate the final offer by sales manager of Walmart gift cards as incentives (with value of gift cards unkown). Pretty tacky.

bwidzgow

Aug 29, 2011

The people of Bob Steele Chevrolet were great to work with. They found a way to meet our needs with a vehicle and price. They were a great team to work with.

gdfranklin53

Aug 26, 2011

When I walked onto the lot in Melbourne, my girlfriend and I were greeted by Steve with a smile and had answers for everything we asked. We were happy with his attitude and his NO PRESSURE sales manner. He was patient while we tried two vehicles we were wanting to purchase for my daughter and her children. The sale after we decided went smooth and Steve was as if he enjoyed talking with us and hearing our story. For that I am very thankful. Keep him! He has told me he will keep his eye out for a great used Hyundai Sonata in Cranberry color and a Chevy Impala in Cranberry color. We would like to deal with Steve again. My daughter and her children were overwhelmed with the van and how great it looked in condition. It has changed their lives. Thanks to Steve and Ron in Melbourne.

jdrockledge

Aug 24, 2011

My sales person was a young man named Amir. He was considerate, knowledgeable, andhe worked very hard to try and give me what I wanted and could afford. I spent thegood part of the day with this young man, and was impressed enough to bring myhusband in the following day to complete the sale. Amir told me a great bit abouteach of the cars I looked at, as well as the one we purchased. He was really politeand had a good sense of humor. He more than earned his commission in the sale of this auto, but he well deserves a bonus from Bob Steele Chevrolet.Joel Goldberg worked with us as well in the closing of the paperwork on Sunday.There was another man that did most of the paperwork for us that was quite good aswell. He was not there on Sunday when we went back for the final paperwork to becompleted.

harp1119

Aug 18, 2011

Very nice Salesman Richard very down to earth and would buy again from him in the futher.The same applys to Ron in Finance Had a great time with both,The only complaint was that we only had less then a quarter tank of Gas when I picked up our Truck.

josan

Aug 18, 2011

We saw the station wagon in the newspaper and we were either looking for small truck or wagon We stopped in and talked with Steve and he was very helpful and friendly and we nogotiated with the price and we were pleased to get it.

bunny32909

Aug 11, 2011

I went into the dealer not having very good credit and they were able to help me get a brand new car in my name only and although the monthly payment was a little more than I wanted I felt good that they were able to help me and it was much easier than I thought it would be, also before even going to the dealer I was given alot of information by phone and email. They were great!

michiee26

Aug 6, 2011

I went to Bob Steele Used Car Outlet in Melbourne,Florida. I had a great experience,the salesmen were awesome. There was no stress or pressure. I had some credit problems and they went above and beyond to get me the vehicle I wanted. I am giving this review because I am very happy and satisfied with my purchase and experience. If you are in the market for a used vehicle go to Bob Steele Used Car Outlet. You will be treated with respect and treated like you have perfect credit and not put the bottom of pile.. Thank you

jdwhart

Aug 1, 2011

I recently traded my pickup in on an SUV and the process was easy. Sales staff was found to be very knowledgable and easy to work with. My first experience with Bob Steele and won't be the last.

JDWharton

Aug 1, 2011

I recently traded my pickup for a used SUV and the process was one of the easiest I have ever experienced. The sales staff in Melbourne were more than knowledgable and extremely helpful in the process. My first dealing with Bob Steele Chevrolet and it will not be my last.

Mike D

Jul 28, 2011

Bob steele sold me a 2011 chevy cruze. my sales man chris was very kind and polite he new everything and more about the cruze. the sale went very smooth.I would recomend chris and bob steele to anyone looking for a new or used car.I have had experiance with bob steeles service department also and is a big reason for my return to them.So go see Bob steele and ask for chris you will be very satisfied.

Nickname

Jul 27, 2011

A car dealer is a car dealer. To expect anything else would foolish and unless you go the dealer, doesn't matter which one, with a large chunk of change and a credit score of 1000, you will not be happy.

jmyers118

Jul 26, 2011

We bought a used 2009 Chevy Tahoe from Bob Steele Chevrolet. The reasons we visited this dealership (which is not close to our house) were (1) they had the exact car we were interested in and (2) the treatment we received from Elijah in our first web contact was great. Unfortunately, our experience went downhill a bit from here.First, once we decided to buy the car the price that we had originally agreed on with the salesman was suddenly no longer valid. Instead, the Sales Manager came out and basically forced me to renegotiate for a higher price. That left a bad taste in my mouth. Next, after I bought the car and was ready to take it off the lot, I was told by my salesperson that they only had one set of keys and apparently there was no owner's manual. Now I realize the car is used, however I have bought used cars before and typically they have these things ready for you and if not, at least they tell you in advance and let you know they will get them. I did end up receiving another set of keys and an owner's manual...after I went and complained to the GM. Finally, on my way home from the lot (not even 10 miles away) the tire pressure error light came on. My husband checked the tire pressure when we got home and it was fine. So we figured the tire sensor was broken (and it was). However, as we looked at the tires we noticed there was a nail in one of the back tires and you could see that it had been there for some time as the head was worn down. And if that wasn't enough, we also discovered a broken piece up on the luggage rack and 2 giant cracks in the dashboard. We did look over the car, but it was pouring rain both times making it harder to see some of these items. Again, I realize it's a used car but we bought it from a dealership for a reason, rather than an individual owner, as there should be higher level of upkeep.We did get the items fixed and Jim in the service department was awesome. It was just that we had dropped a good chunk of change on the car and we spent the first few days dealing with quality issues that quite frankly should never have been present.

charlie2006

Jul 23, 2011

We looking to trade in our GMC Jimmy for a newer vehicle. Our salesman worked with us on getting the exact deal that we were wanting, both for the trade in value and the payments that we were wanting to make. He made a few trips to the finance people to work it all out for us. Also, after driving the new car I noticed a "braking" issue. We took it to the service department and they were able to duplicate the issue I was having, and informed me that it was a normal function on the stabilzing control. My son also confirmed this for me.

pjr87a

Jul 20, 2011

I had a great experiance with Steve T. and the finance department. They honest and up front. I did not fell like they were hounding me to buy the car. Great job.

huey483

Jul 2, 2011

Bob Steel Chevrolet body shop did not repair one of the dents correctly. The repair had a noticable crease in it. They repaired the crease but tried to return my vehile with some kind of white stuff splatered all over my veichle, in between the door seem, tires, step rails, door trim, windsheild, and overhead lights. Also they damaged my window tint. They made two attemps to get this stuff off my vichel and when they could not get all the white stuff off, Kevin Steel said I was too picky. Kevin Steel how would you feel if it was your Vehicle?

pbihomes

Mar 17, 2010

I brought my corvette in because the window motor was burnt out. They told me the motor had to be replaced with a complete wiring retrofit and would cost about $500.00about $200 Labor and $300 parts. I specifically asked him if there was somewhere I could just buy the motor? He said not it is not available. I later found out I could have bought just the motor from three different suppliers for around $100.00. In that case I'm sure the labor would also have been less.

sjr234

Mar 16, 2009

All I wanted was to make sure my car was like new (since it was purcHased new). When I picked the car up brand new, the car washer scratched the right rear bumper. I was told to make an appointment later and they would take care of it.I needed the tires checked out (car was bumpy on ride) and they replaced the tires - great job and pleased so far - but they said they couldn't take care of the scratch then. I was advised to make an appointment when I got the first oil change.So now its the first oil change time. Granted it has been several months in the making, but I don't drive it that much and I was assured that the scratch could be repaired at oil change time, so why worry about it, right? I should have worried about it.I guess the customer is always wrong at BOB STEELE CHEVROLET because they won't fix it, and I'm on my own because of the time lapse. Billy (General Manager) basically threw me out on my own and said it was too bad for you, mister.Never again. Lesson learned and I have already begun to NOT recommend BOB STEELE CHEVROLET to my friends. Its no wonder GM is in the tank! If BOB STEELE CHEROLET is a gauge to how GM runs then its no wonder I've been a Ford man in the past.Thanks for nothing BOB STEELE CHEVROLET!!!

JJW

Feb 11, 2009

I bought a new Chevy Malibu 2 days ago. They charged me $2000 OVER MSRP. They told me they were giving me $2000 for my trade in but actually charged me $2000 over MSRP. I went back there the next day and asked the sales manager why I was charged more than MSRP and showed him the sticker price left in my car. He took me out in the new car lot and showed me the additional separate price sticker on their new vehicles that adds $2000+ dollars to the MSRP if a trade in is accepted. I didn't even realize that and have never heard of an additional price sticker that adds $2000+ to the MSRP. Why didn't they tell me they were just paying nothing for my used car so I could have sold it to a private party? If you still want to shop there be EXTREMELY sure of what the real deal is. In this economy everyone should be paying less than MSRP rather than $2000 more. This is the first time I have even paid MSRP, not alone $2000+ more. My financing was 0% with $5000 down and "supposedly" $2000 for my trade in. In their defense the finance lady told me if I had to pay interest on the loan it would amount to much more than the $2000 extra. Since this purchase was made only a few days ago I have yet to write my comments to the dealer until I receive the satisfaction survey form. Additionally a friend of mine bought the same vehicle new in 2008 (mine is a 2009) for $22,000 including matenance warranty. He was aware of the real cost of the vehicle based upon his past experience. I paid almost $5000 more. He did finance a part of his purchase with an interest bearing loan so that may make up for some of the descrepancy but not much. I also had a difficult time trying to get the warranties I had purchased deleted because the finance lady was trying to "save" the sale. She can be very nice and she can be intimidating, depending on the circumstances. I know they were all just trying to do their job and make as much money as they could but I think too much at my expense. I did agree to the purchase without realizing it's totality. Contract law should require the same 3 day right to change one's mind on an auto purchase as they do on most other purchases. I try to paint a fair picture of the interaction.

leah51165

Aug 28, 2008

After being the victim of a hit and run in a parking lot, I was sent to Bob Steele's Body shop through geico express repair. What a mistake.Their first attempt to repair my vehical, resulted in a fender and bumper that did not line up and dust particals in my paint. The second attempt, resulted in shoddy prep work as the new bumper that was put on was not sanded before being painted.The third attempt was as disappointing as the first. They were able to put the time in to buff out the fisheyes and dust particals in the paint. They sanded the bumper down to a smooth finish, and they also left beautiful buff scratches across my fender.I did not take it back for a four visit.Do I recommend this body shop, NO. When they say express repair, they mean, your vehical will be rush through with out and eye for detail.The end result will be something you will not be happy with, unless of course you dont care what your vehical looks like. Oh, and I forgot to mention the amount of overspray they left of my vehical. I am now waiting the 4 to 6 weeks required after new paint to cure, so that I can take it to a independent detailer and have it done correctly. This of course will be paid for out of my pocket.Beware of this reapir shop. While Geico had every good intention, the fellows that did the work care nothing about your vehical.

se.batch

Jul 25, 2008

I was a victim of false advertisement and poor customer service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was only a lower GLS. Look up these trims on Kelly Blue Book & you'll see the Limited is valued $1,125.00 above the GLS model.I was suspicious b/c I looked up the models myself & leather seats is STANDARD on the Limited, but the Internet pic of their "limited" looked like cloth. So, before driving 75 miles to see it, I wanted them to verify for me. It took me 3 days of heavy pushing to get them to verify the trim model. In the mean time, here are some comments from their Internet Sales Department:"I understand your time is valuable and your gas... Can you make it later on today to take it for a drive?""Please excuse the confusion, we are a Chevrolet dealer, not a Hyundai dealer.""You asked about the model and it was answered to the best of our ability."FINALLY ON THE THIRD DAY THEY GET IT RIGHT!!!"There are no markings on the rear of the car so I had my GM check and it is a GLS."Finally, they check with their General Manager and it is a lower priced model. BUT DO YOU THINK THEY CHANGED THEIR AD?? NO!!!!! UNBELIEVABLE WHAT THEY GET AWAY WITH!!!Bottom line: Don't trust what they have listed for their used cars. VERIFY if you DARE do business with them. It can make a $1,125.00 difference or more when you go to negotiate a price.

vierats

Mar 28, 2008

I discovered this dealership when GEICO sent me there to have my car repaired in the body shop. I was so impressed with the great service workmaship, and follow up with me that I added them to my shopping list when I was going to purchase another car. I shopped there as well as several other dealerships in the area. I was treated the best at this dealership by far.I did by my new Tahoe from them. John told me that they have been in business here in Brevard for over 30 years. With the service and deal that I got I can understand why.

simpnmomo

Mar 5, 2008

What a great car buying experience! My sales consultant really listened to what I needed. Good price and the employees were so helpful.

rt3088

Jan 13, 2008

I just bought a new car form Bob Steele Chevrolet and it was the best experance we every had buy a new car, This is my 10th new car in three States so I know what I'm talking about.

whelms

Mar 16, 2007

My daughter brought her 2003 Surburban in for a loud engine knock. The mechanic listened to it and said it had a bad rod and would cost $5000.00 to replace the engine. She said no and to remove the oil pan and verify the bad rod. The rod bearings were all good so the mechanic proceeded to check the cam and said it had a bad lobe, sheared off, but they could replace it for $4700.00. At this point, my daughter, a single mother, told the service dept to put her car back together and she would have it towed to a shop that would replace the cam for around $1200.00. Your service dept charged her $240.00 for their lousy service.I bought a new care from you in 2000 and have always had it serviced by you. But, you can be assured that neither I nor anyone I know will ever utilize Bob Steele Chevrolet again. W. P. Helms, 321-453-6582.Her car was towed to another shop on 15 Mar where it is being repaired.

johndh

Feb 16, 2007

would not recommend this dealership to anyone i work in the public daily and will pass this information along false advertising while i talked to the general manger he had nothing to say positive he must really enjoy smacking his gum while i was talking to him the sales person was really great MARK to bad there wasnt better management this happened in cocoa fl also am making a complaint to attorney general