Used Cars for Sale at Boucher Volkswagen of Franklin in Franklin, WI

Brian M.

Mar 12, 2015

I searched Cars.com for VW Golfs and found one within my price range. I contacted Nick Imig about the vehicle and we sent Emails back and forth. He told me about the car and I was honest what I needed and could afford. Nick was wonderful and worked with me. I stopped by to look at the Golf and he let me take it for a test drive. My other Vehicle is a 2001 Escape with over 288K on it and now I use just for bad snow days. We talked price and payment and agreed on a price. The purchasing went along fine and Sarah Colla explained everything as we went through the paperwork. We had a few corrections which went smoothly and now I own a VW Golf.

heimab48

Jan 5, 2015

I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working with him. I would definitely recommend Joe and the dealership as a whole to friends and family.

philip rank

Nov 26, 2014

sales person called days later to tell me it was sold 8 days later still for sale on cars .com what customer service

Hal

Nov 15, 2014

I worked with Justin via email on a car I found thru Cars.com. He was very easy to work with, and followed up on anything I asked. We did not end up buying the car he had, but would recommend working with him and Boucher.

2012 Candy White Jetta

Oct 20, 2014

purchased a 2012 Jetta, salesman was great, no pressure selling, has followed up to make sure we were satisfied with are purchase, and if we had any questions or further needs, will be in the market for another car, Daughter will be driving soon, and I will purchase another vehicle here

talbergo

Sep 7, 2014

I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher because their personnel was the most attentive, knowledgeable, and overall the friendliest. I have a great new vehicle that fits me perfectly along with a nice extended warranty. My final decision came down to the VW Passat TDI Premium vs. the Lexus ES350. I went with the Passat and feel great with my decision.

Teachzim

Mar 28, 2014

I contacted Franklin online, and received an email back the next day. When I noticed that the dealership was much farther away then I anticipated I asked for assurances that they could give me at least what I owed for my trade. I was given a email reply quickly that I would be able to get at least what I owed. I appreciated that. While I was car shopping in my home area I found one I liked and didn't need to make the planned trip, but was given piece of mind that they would help.

bklein16

Jul 22, 2013

I purchased a 2013 Volkswagen Jetta Sportwagen. It was a great experience! Michael Tillman my salesman and was very helpful and understanding of my needs. Even though it was 95 degrees and hot and humid he never rushed me outside. He also understood that time was very important to me and that I didn't have a lot of it. He worked with me throughout the day by email to "get the job done" BEFORE I came in to the dealership later that day. Another very nice gesture was they offered to go pick my daughter up from the airport from her flight so I wouldn't be rushed at the dealership As it turned out she missed her flight and all was fine. Michael even asked about her in his message that he left for me the next day when he followed up with my new car purchase. What a great dealership!

muschan

Jun 19, 2013

On June 14 I stopped in to Boucher Volkswagen to surrender my 2010 Jetta at the end of its lease. I did not think I could afford another Jetta so I had looked at other cars. Luis Veguilla was assigned to help me fill out an odometer statement. He inquired why I did not want another Jetta and I told him. He then said he would like to see if he could find a new Jetta that would fit my budget. He was able to work with other personnel to find a Jetta that fit my needs and had a lease less expensive than my last one. I am grateful for his assistance. The Jetta is the nicest one of the three I have had from Boucher. Muchisimas Gracias!

lisablue

May 23, 2013

Fantastic experience from start to finish - I'll never buy a car anywhere else. Sean Christofferson is a true professional & I never felt even remotely pressured.

disappointed shopper

Feb 26, 2013

i recently contacted this dealership to get some information on a car I was interested in. The sales rep, Nick, never sent the information or followed up with me. I decided to check out the car anyway & made an appt with the Sales Mgr. Upon arriving, i got shuffled to the guy who ignored me. He was unprepared & didn't know anything about the vehicle. Then had the nerve to state that I knew more about the vehicle because I had more time than he did to research it!!! He was sloppy, unprepared & made my daughter sit way in the back on the test drive. When it was time to discuss price, there was no negotiating room & I had to deal with Nick being the middle man until Sal came to help. Sal was very professional, unlike Nick. I find it hard to believe that a salesman doesn't know anything about a car that is selling especially knowing 2 hours ahead of time that someone was coming to look at it. Funny how he stated that I had more time to look at it while when I was there the 2 sales reps next to him weren't doing anything but listening to their ipods.

Tuhin

Feb 7, 2013

I purchased a out of state car from Wisconsin going from Minnesota. Evrything went well ti the purchase but after that I am left wondering for my papers, my tax papers and my title. Its so hard to get hold of them after the purchase. Still waiting to c what they hav to say.

ellenlafortune

Nov 3, 2012

After months of researching and test driving many cars, I made my decision. I was not looking forward to the next phase. Having to go to a car dealer and haggle over the price. Of course I was looking for the best price possible, but customer service was also a priority. On line, I found the exact car for a great price at Boucher Volkswagon. I called Boucher and spoke with Mike DeVries. I was not expecting what happened next. The advertised price was in fact the price. No hidden fees. Mike was such a pleasure to work with. No sales pitch here. Just friendly, honest customer first attitude. When I arrived to pick up my car, I was still expecting hidden or add on dealer accessories to raise the cost of the vehicle. They did offer the extended warranty and a protective coating, but did not receive the high pressure sales pitch to purchase. The over all experience with Boucher Volkswagon was excellent. I would highly recommend Mike and Boucher Volkswagon to family and friends. Thank you Boucher for making my dream car a reality and the car buying experience effortless.

CarCentre

Oct 29, 2012

No hassle experience - very straightforward and good to deal with; would buy from them again.

325xit

Sep 17, 2012

Was a great experience dealing with Boucher Franklin. From the salesman Sean Christofferson to the business manager Goran Zadrima they are very friendly and helpful. We agree with the price within 10 min, no pressure whatsoever. Thanks.

Cheryl

Jul 10, 2012

Good friendly service. When I called back, they remembered my vehicle and my needs.

Tweis555

Jul 7, 2012

VW Boucher Franklin was a great experience for leasing my first new car. Chris Webster and Sal were in constant communication with me providing updates as a courtesy. Chris explained all the bells and whistles of the car, which was a nice personal touch. Highly recommended!

merc33

Apr 29, 2012

Salesperson was low pressure and very friendly. Provided the facts of the vehicle. Would by from dealer again.

Retired Military

Apr 10, 2012

Great service but I wish they offered discounts like Zimbrick in Madison, WI.

eddy1

Mar 24, 2012

great job done on time We used a loaner Clean service area job completed ahead of schedule

vwbug

Feb 25, 2012

In and out. explained and answer all my quetions. Thank you Tyler

rhonda sallaway

Feb 24, 2012

Sean Christofferson and Boucher Volkswagon were fabulous to work with. I knew which Volkswagon I wanted but wasn't impressed with the price offered by my local dealership. I sent an internet inquiry to dealerships within a 250 mile radius, searching for the best deal on a VW CC Sport. Boucher Volkswagon's Internet Sales Representative, Sean Christofferson, repsonded promptly. His offer embarrassed the competition. He was exceptionally delightful to work with. I never felt rushed or pressured. Sean carefully reviewed all the features of my new car, came in on his day off to accomodate my schedule, and even set up my Bluetooth for me! The quality of their service was well worth the 200 mile drive!

dmtcarrera

Feb 7, 2012

Sean always made sure I knew when a car I might be interested in came into the dealership, as did Sal. There was no pressure and they always made my wife, my son and I feel comfortable when we were making a deal to purchase. Good place to work with.

Jerry

Feb 4, 2012

Been going to them since they opened and they have been great.

Bob Krutke

Jan 24, 2012

Very pleased with the polite,respectful attitde of the service staff.This is one of the reasons I bought here 8-years ago,and I'm going to go to Bouchet first for my next car.I have recommended Bouchet to my friends,and 2-of them have purchased thier new VWs from Bouchet.

CC Driver

Jan 18, 2012

Very goood service. Easy to work with whrn buying my car.

Owner

Jan 16, 2012

Unbelievable. $320 to open one drivers side door panel and re-attach the window, no parts. I don't come to the dealership becuase I truely beleive that the cost is out of this world, and this continues to prove my point. Very disappointing.

passat

Jan 14, 2012

Took car in for routine oil change/service maint--- was told they can see I will have engine light alarms soon-- have had multiple sensors replaced--- never has been covered by warranty. Very frustrating to be charged an extra $100 to be told soon I'll be incurring more expenses-- "sensors are fine now, but it will be occurring soon." Apparently I purchased a very expensive blue lemon. Kind of leaves a bad taste in your mouth and wallet.

Rosie

Jan 7, 2012

Had recall service done on my 2011 Jetta and was able to get an appointment easily by Jason Zaksqewski and at a time that fit my schedule. Tyler Kolbow received my vehicle and got it in on time and done on time estimated.

TDAcres

Jan 5, 2012

Coldest day of the year and the Jetta decided it did not want to accelerate. Called the dealer and they had it fixed in a Jiffy. Customer Service is the key to a happy customer and repeat buyer. Dave in the service department not only followed through with the expectations he set but he also LISTENed to what I had to say and made a recommendation for a New Car for my husband. I think we are going back to buy a new CCC!

iceman

Dec 10, 2011

Service has always been great. Recommended them to several people.

Jerry

Dec 9, 2011

Have two TDI's. Always have been courteous, efficient and effective. That and a shuttle to get me to work. I can't ask for much more.

Less in love with VW than before

Dec 7, 2011

I broke the cover on my side view mirror. Called for a quote and they failed to mention that the turn signal plastic is not considered part of the side view mirror cover. That piece of clear plastic (2 x 6 inches) =70$ on top of the 150$ for the painted plastic and the 114$ for the hour of labor to put on the new cover. Next time I will certainly shop around more. When I called to talk about the repair they said they had "Quoted me fair" on the side view mirror, ignoring the fact that the 70$ piece of plastic was not included in the quote. Completely unapologetic. Personally I consider this not only a dealership problem but a VW problem as well.

lld 123

Dec 5, 2011

Had a great experience buying (and locating) the car I wanted for lease (model, color etc.) I didn't feel pressured or pushed into anything, although the finance guy was a little pushy with the "extra insurance". I did receive various follow-up calls afterwards and was impressed by that. Service is always clean and timely.

Jetta Owner

Nov 29, 2011

Got my car in and out in less time than I expected. Told me all that they did to service the car; when I should plan on my next service appointment and washed my car. The dealership is clean and staff is very friendly.

New Rabbit Owner

Nov 23, 2011

The guys at Boucher VW were great to do business with from the start. Their customer service skills were superb! From the moment I inquired about the certified VW Golf I saw online to the minute I drove off the lot, everyone was professional, courteous and respectful. It really seemed like they had my best interest in mind. Give 'em a shot and if you're shopping for a used car make sure to work with Nick Imig. He worked hard to get the deal done, and I thank him for that.

Myron

Nov 23, 2011

The service staff at Boucher is nothing but the best. They take excellent care of your vehicle and recommend what needs to be done. I highly recommend them.

mferreira

Nov 16, 2011

friendly and clean environment... service people kept meinformed of what was going on with my car. easy to talk to and deal with.

Car Guy

Nov 10, 2011

Service personnel were very helpful and has my car finish when promised. BVery satified with the work that was done.

VW owner

Oct 31, 2011

My headlight went out over the weekend and not only were they able to fit me in, but they were also able to do an oil change while my car was in. They checked without prompting to see if the headlight repair was covered under warranty. They provided shuttle service to my work and picked me up again when my car was ready. Multiple employees went out of their way to open doors for me. I appreciated the timely and courteous service I received today.

Gunnar

Oct 27, 2011

Always effecient, good value, excellent staff and great experience.

xlcr guy

Oct 24, 2011

Go ahead, have your world turned upside down by a truly pleasant car buying experience! Give Boucher VW a chance. I am totally skeptical and defensive every time I set foot into a dealership - and rightfully so. Honesty, integrity and respect and the three biggest things about Boucher VW. This is my first VW, and they went out of their way - everyone - from the sales staff, to financing, to the service team (I did have a few warranty items early on) to even the cashier and shuttle driver! My next car, should it be a VW (and it likely will be - LOVE THE CC!), will be purchased here and serviced here as well.

my car

Oct 11, 2011

I have been thoroughly impressed with the service department. They are extremely friendly and helpful, willing to go the extra mile for me and my car. I am grateful for their great service and money-saving coupons, too. Thank you Matt, Tyler, and Jason, as well as Laura at the front desk!

VW Fan

Oct 11, 2011

I took my VW Passat 06' to get the turbo diaphram replaced. Service was quick, rep was courteous and explained work that was being performed, and the car runs like new.

VW Family

Oct 1, 2011

I had a lot of unique needs that had to be considered when shopping for a new vehicle. Everyone at the Dealership went out of their way for me.

cmcintyre6

Oct 1, 2011

Excellent customer service provided by VW Boucher, specifically Jose and Sal. I've purchased two cars from their dealership in the last six months and have had zero issues. I look forward to purchasing my future cars and referring friends. Thanks!!

beetle dad

Sep 30, 2011

just bought a used bug for my daughter from a private source . went to boucher vw for a safty inspection. very impresed . our bug needs some work done.tyler in service was more than helpful . i wont have a problem going back for repairs .

Bedbug

Sep 30, 2011

I took my VW Bug in early (7:15 a.m.) so I wouldn't be too late for work. The guys were there and started working on it immediately. They told me everything they checked on the Bug, had it done in a very timely manner and washed it for me. They could NOT have been more polite or professional. LOVE MY BOUCHER SERVICE GUYS!!

Dubber22

Sep 29, 2011

Along with having all of my service work and maintenance done at this dealer, I also bought my car from here. The service and staff is outstanding. They are extremely good about giving all the information up front with regards to what work needs to be done, time of completion, and pricing. They are also very good with keeping you "in-the-know" about your vehicle.

Driver

Sep 29, 2011

Quality and customer service lacking in service dept. Paid extra for factory Bluetooth and it has never worked as documented. Dealer has showed no concern. When they serviced car they left "service now" light on in dash. I called right away but they didn't fix it until I brought in for the next scheduled maint. Never would have noticed but when driving behind my car on freeway I saw shield flapping violently under car - they had left two bolts off during some previous service. I brought it to their attention this time and their response was so lacking that I had to bring it up 2-3 times just to make sure they had heard it. They never commented on it, never apologized. (Did they neglect anything more important? Do they care?)

Raymond

Sep 28, 2011

I was very satisfied with the way David Eichstaedt resolved the issue and the way he kept me informed. The problem seemed to be intermitant and difficult to identify. He offered to keep the car an additional day to see if the problem could be duplicated. After 2 days of analysis they could not duplicate the problem. Since there was no opportunity to resolve the problem, there was no charge. That gave me confidence and trust in the dealer and it's employees.

Jetta Fan

Sep 27, 2011

I was very pleased with the entire experience servicing my Jetta at Boucher VW in Franklin. The service professionals were courteous and prompt in resolving the problem. I was also pleasantly surprised to have shuttle service to and from my job from David.

rightanglebuild

Sep 25, 2011

Truely Exceptional Car buying experience. Great group of guys !!!!! Sean Christopherson really knows the product he's selling. Sal and Vince were great to work with as well!!!!!

Lingwist

Sep 23, 2011

I had shopped hundreds of pre-owned cars online, after being pre-approved for a loan by Kristina Beck at Boucher. I had only previously leased new vehicles, and was not really excited about having to buy a used car, but Kristina worked very hard to get me the right finance deal that worked for me. She was incredibly kind, and cared about me as a person. I decided on a Certified pre-owned 2007 Volkswagen Passat that was at the Boucher VW dealership in Franklin. I didn't look forward to having to haggle over price and hate high pressure sales people. When I entered the dealership, everyone was very kind. George Cooper, the used car manager, had the vehicle I had selected ready for me. When I first saw it I thought it was a new car! There were no scratches or scuffs, and the interior was immaculate and even smelled great! I could tell that they cared a lot about the cars they sell. I drove it, loved it, and he gave me a great price without any haggling or 'back and forth.' I took it home in less than an hour after I got there, very satisfied with the process. I have to say it was one of the best car buying experiences ever. When I took the car to work, no one believed it was a used car. I had gone to several dealers first (Not Boucher) and they would run up to me before I even got out of the car, try to have me fill out a credit application as soon as I walked in, etc. I hated it. They had what seemed like high school kids running around, not asking about what I wanted, and didn't know anything about the warranty, features on the car I was interested in, or even how to make the MP3 player work. One guy said this was his first time selling cars after working at Radio Shack! Even though I told a sales manager at one store I was already pre-approved, he insisted that I fill out a credit application and get approved by him before I could even drive one of the cars I had seen online. He must have thought I was an easy target being a woman with no man with me??? I walked right out. Boucher VW Franklin proved that there are still good dealerships out there that employ good salespeople that care about the customer, and sell good quality vehicles. I only wish I had gone there first! I felt they were there to help me buy a car, rather than try to sell me a car. That makes a big difference in my mind. Yay Boucher!

NurseGina

Aug 28, 2011

My initial impression was not that good...the person I had a confirmed appointment with was not there when I arrived, and was not available. BUT I was 'assigned' to Jose, who was great! I was able to ask lots of questions (after all, this is a major purchase!), and he either knew or looked up all the answers. I was introduced to the car thoroughly at curbside before I got an extended (in my experience) test drive. I was able to try out both highway as well as city driving. This was a big help as compared to the 'take it around the block' approach. I was concerned about going alone as a woman to buy a car--so many stories (and experiences!) that that seldom turns out well. But such was not the case! There seemed to be no patronizing as I have felt in the past. (Maybe I'm too old to be treated that way any more!) Overall, I was very satisfied with this dealership and the individuals I worked with. And now...I have a new car coming!:-)

Mark and Joni

Jul 25, 2011

I have been a VW owner for years and years. Recently I had to take my 2007 VW Rabbit in for on oil change and I talked my husband into looking at the used Touregs they had for sale. You see, my husband was a die-hard Chevy Blazer guy, needing a bigger truck/SUV to haul his many, many snowmobiles each winter. But unfortunately, his luck has been horrible with his last three Blazers/Trailblazers. He was ready for a change. There was no way we could afford a new Toureg, but there were a couple of used ones for sale but nothing that fit our budget. The two sales people that helped us were Sean (Internet sales) and Geroge (Sales Manager??) and they found us exactly what we wanted in their Janesville dealership. After offering to bring the truck to the Franklin location in two days, (when I was coming back to pick up my car) we took a look, test drove it and LOVED it! The financing guy was super busy that day and even skipped his lunch to make sure we got the paperwork finished, although we did have to wait for a couple of hours. They did offer us a burger (they were grilling for the sales people celebrating Father's Day) while we waited. We got a good price, a fair trade-in and even some things fixed that didn't look so great on the 6 year old car. We love it! My husband drives it mostly and I am kind of jealous about that but I'm glad he's finally happy! We are getting 20+ MPH - better than any Chevy we ever had. All-in-all an excellent experience!

Now a fan

Jul 21, 2011

This was the best experience I have ever had buying a new car. The sales staff was excellent, not pushy, and very knowledgeable. Once our decision was made to buy they got us in and out of there pronto!

EricVW

Jun 8, 2011

Sales person was very knowledgeable about the car and also helpful with setting up the financing. I live my new car and would definitely recommend this dealer!