Used Cars for Sale at Bright Bay L/M in Bay Shore, NY

Cheryl

Dec 30, 2015

Chris Higgison and Benny Dangelo , in finance both went over the top to accommodate and to make our sale happen! Chris is a top notch salesman, he was attentive to our needs and wants while keeping the sale financially realistic. He listened to our concerns and WAS NEVER PUSHY! He has a very nice personality and I look forward to coming back at the end of my lease to purchase another car from him. A total pleasure to work with this man. Their commitment to seeing us drive away in our first choice vehicle gave me the confidence that they were in fact working for me, the customer first and foremost.. I found the atmosphere of the dealership to be very inviting, classy and comfortable.

Joseph

Dec 30, 2015

Have been using this dealer for years even though another dealer is closer, they run a better shop than the other guys in Huntington

Scott

Dec 28, 2015

no nonsense matt was just wonderful to deal with also benny made everything so easy to finish up the paper workspecial thanks to the owner who also was very easy going thank you all

Kathryn

Dec 17, 2015

never a time of disappointment, always clean and a hot cup of coffee ready.service will always get you in.here you can meet you service mechanic to explain any concerns .Great Place

Sarah

Dec 3, 2015

QUICK TURN AROUND, AND A PERSONAL TOUCH HOW THEY HANDLE CUSTOMER CARE IN MANY SPECIAL WAYS. THE PERSON THAT TOOK CARE ALL MY BUSINESS VERY NICE AND POLITE. GOOD MECANICH

Danielle

Nov 26, 2015

You handled our problem immediately, provided us with a loaner car, and went above and beyond to repair our navigator quickly.

laurenalexandra

Oct 28, 2015

I have never been to this mazda to service my car but today's experience was great. they were able to put me in a loaner car and called to let me know they were running behind schedule which i found really customer service oriented - usually most dealerships keep you waiting all day.

Frank

Oct 22, 2015

Chris Higginson, our salesman, was very professional and guided us through the lease process without any pressure at all. He answered any/all our questions in a straight forth manner. The new car was ready to go when we arrived early. We found the entire staff at Bright Bay ready to go out of there way to make us feel comfortable. This was our 3rd Lincoln MKX lease and by far the best dealership to work with. It was recommended by our neighbor...

Isabella

Oct 19, 2015

Gary Novins, our sales rep. was knowledgeable and patient through out the process. The facility is clean and comfortable. An overall good experience, which is unusual for me.

Susan

Oct 15, 2015

The wonderful people in the service department are so friendly and have a complete understanding that needing service on a car can be stressful, so they do everything they can to remove that stress. I love my service rep, Darren. I love knowing that if I have a problem with my car I can depend on Bright Bay to have available appointments or, in real emergencies, to have me come right in. I know my car will be given the best service at Bright Bay. Ok, by now you know I really like the people there and can't imagine taking my car anywhere else.

David

Sep 22, 2015

This is my 4th vehicle from Bright Bay. I think the fact that I keep coming back speaks for itself but for the record Everyone there is a pleasure to deal with from Sales to Service.

Paul

Sep 17, 2015

I am greeted by my first name and treated with respect by my service agent. The car wash was a plus .

David

Sep 15, 2015

Gary Novins . I was looking at cars on Labor Day . Gary approached and asked if I needed help . After 25 minutes of looking I asked to test drive a car . He explained that we would have to do that the following day because the dealership was closed . I was blown away that he spent all this time with me when he was on his way home on a holiday weekend ... Because of that and the excellent service he gave I bought the car .You just don't find that kind of dedication to service in many places .

William

Sep 11, 2015

Person at service ( Janice) handling calls and customers is very nice and speaks to you with respect. Always gives you the time that works for you to come in.

Devin

Sep 9, 2015

Went in to buy a used Camaro they had a "Set" price and wouldn't negotiate at all even though I had research to back up my offer. They had me waiting for over a half an hour until the manager came out with an attitude and even said I would be wasting his time unless I gave in to his dictated price. I went to visit the car 3 times showing I was interested and they showed no interest in selling the car and the place was dead empty with dealers hanging around.

KennyG

Aug 29, 2015

No high pressure. My salesman, Freddy Parrilla, was pleasant, knowledgeable and accommodating. When requested, he gladly provided me with no hassle pricing. Will definitely be back

Alice

Aug 24, 2015

Gary Novins did not rush me or pressure me into making a decision. He devoted 2 1/2 hours of his time to answer questions about all the models and take me out on a test drive. Widows usually feel they have been taken advantage of. However, I feel like I have been taken care of by Gary.

Peter

Aug 20, 2015

It's been a long time since I had a new truck the people where the best the place made me feel very comfortable and the people helped me in any way I needed the place was clean and run very well I had both trust and respect for the staff when I left and I am looking forward to havin all my service there it was all just a great experience and I thank you all

Stanley

Aug 18, 2015

Everyone is very knowledgeable & courteous..my needs are met punctually & properly the first time...job well done!!! Would recommend to all.

Meridith

Aug 3, 2015

Being able to wait in a clean comfortable room while service is being done on the vehicle. The customer is informed if any extra work is, needed before moving forward with work on the vehicle.

Rhonda

Jul 29, 2015

Incredibly knowledgeable team...very helpful; listens to your concerns of an issue, friendly atmosphere and professional peeps to say the least. And theyre funny! I always find myself in a hearty laugh when there.

Lisa

Jul 28, 2015

This is my third car with Bright Bay and they are always very helpful and get everything done without a hitch!

Diane

Jul 27, 2015

I loved the free car wash and vacumn.They even heated my coffee that I brought on their microwave.Very pleasant experience.

Ellen

Jul 8, 2015

EXCELLENT SERVICE. ADDRESSED ALL OF MY CONCERNS. CLEAN FACILITIES AND A FRIENDLY ATMOSPHERE. I WOULD ONLY BUY AND SERVICE MY VEHICLE FROM BRIGHT BAY LINCOLN.

Johnasina

Jul 6, 2015

Friendly gentleman waiting to accept my car and keys upon arrival, quick, timely check in with Janice. Smooth transaction during late pick up with salesman in the showroom

Hugh

Jul 3, 2015

They were able to meet my monthly payment that was affordable to me. I'm in a fix income, I have to budget my payments.

Dana M.

Jun 21, 2015

I have but one word to describe my experience at Bright Bay Auto today. AWESOME. They exceeded my expectation on the repairs they did on my car today. They made no promises just said let's see what we can do. And fix it they did. I am blown away with the car repairs they perform on my car. I am still smiling. Now I'm not one to write a review on anyone or anything but, I had to and did i mention the great price? Yes, i will definitely be going back there for future repair for the upkeep of my car. Thank you. Sign Dana a very impress and happy customer. Yes

Joseph

Jun 15, 2015

Everyone acted in a professional manner. Wait room in the service area was comfortable. Service was completed quickly.Everyone is very nice to their customers and treats them with respect.

Kenneth

Jun 15, 2015

Service is always great. They deliver what they promise. Always ready before expected. Loaner car always available when needed. Janice is the tops. I have purchased 7 or 8 cars from Bright Bay over the years. Quite honestly it's all because of the service. I even bring my son's car there now that he is driving. Looking forward to purchasing my new MKX in the fall from Bright Bay.. Yes..that's probable car #9

Linda

Jun 12, 2015

The service representatives have always been very professional and pleasant when I have had to bring my vehicle in for service.

Pamela

Jun 6, 2015

Service department was wonderful. Friendly, helpful, efficient, fast, enjoyable experience. Had a sales rep, Ryan Whelan go over details of our new car 2015 MKZ and was extremely impressed with his knowledge and expertise of the car but most importantly his personality and manner was delightful and we left feeling terrific about our car and Bright Bay. Thank you

Murton

Jun 4, 2015

Courtesy and speed. A general attitude of caring for my needs. They had a loaner car ready for me in case the service had taken longer than expected.

Thomas

Jun 3, 2015

Scheduled aptt. was on time . Service was completed within the time period I was told. All work completed successfully.

Arnold

Jun 3, 2015

Bright Bay always knows how to fix my truck. The local shops are left hunting for answers & the dealer has the experience in resolving the issues.

Michael

May 30, 2015

Friendly service personnel. Explained recommended serving in detail prior to performing service. Maintained service completion commitment. A pleasurable experience!!!! A+++++++

Manny

May 26, 2015

thx to Chris and the wine guys I got tw0 bottles of wine and a new truck

Gloria

May 25, 2015

I was in for a oil change and was pleased with the the service and was given a car wash and offered a car while I received service

Connie

May 22, 2015

No hassle, upfront and personable. I walked away from an accident that my MKZ was totalled in. I definitely wanted another. I went to Bright Bay and was treated with respect by a very friendly sales team. I recommend this car and this dealership to all!

Kenneth

May 20, 2015

Everybody knew their job and how to relay their experience to me. This provided a very comfortable visit for me.

Roseann

May 17, 2015

I was able to get a quick Saturday morning appointment. Janice was so pleasant and upbeat. My car was done within hours, including one of 2 recalls on my car. I was called right away when my car was ready.

Joe

May 16, 2015

Purchase new Lincoln Navigator from Bright Bay. My third lease from Bright Bay. As always great experience. Chris was a pleasure to deal with has always. My wife loves her Navigator.

Beth A

May 15, 2015

I recently purchased a 2014 Mazda CX9. I have had the pleasure to have it serviced at Bright Bay Mazda. The Service manager Gary has been extremely helpful and friendly. The service team is efficient and also friendly. Today I met Tyler. He took my car immediately explained what he thought the problem was and said if you can wait I will take care of it right now. My problem was minor, but it was fixed immediately, I did not have to wait long and I was provided with a friendly explanation, smiles and a genuine feeling that they cared about my experience and also satisfying me. In todays time when people are rushed and not always kind, it was a breath of fresh air to be met by Gary and the service team at Bright Bay Mazda. They really walk the talk and I am so happy I purchased my car at Bright Bay and I will be dealing with people like Gary and Tyler and I am sure the rest of the service team for years to come

Mazda6

May 15, 2015

I purchased my car in 2010 from Brightbay Mazda. The buying process was great, and the service for the last 5 years has been outstanding..

Amalia

May 14, 2015

Prompt service, thorough questions asked about service needs, friendly and yet, very experienced employees in service center. A ride back to my office was afforded me, as I could not wait even the short time to return to my job.Janice called to inform me of the work to be done to get my approval....very much appreciated, and I thank you for great service.

Nick

May 9, 2015

Darin explained exactly what was going to be done to the car and took car of all the things that needed to be done. He was very professional.

Orlando

May 8, 2015

They take care you always, they are very polite and have a good manners, not pushing at all like on another cars dealership, they make you feel at home that's the true.

Susan

May 7, 2015

I love having a dedicated service representative. I love that I can get quick appointments for service and that if I have to wait for my car they will do everything possible to get me out fast. The staff is so nice and very professional. I can't say enough good things about how my car and myself are treated by Bright Bay!

Tina

May 4, 2015

I'm now a 3 time car buyer at Bright Bay, So I really like how easy they made it to move from 1 lease to another without a big monthly increase

Eric L. retiree

May 4, 2015

Brought in may Mazda 6 for it's first service as well as another issue not directly related to the car. Gary, service adviser was friendly and kept me informed as to progress and when to expect the vehicle. Very pleased by the service and attitude.

M

May 2, 2015

Both Dominick and Chris were very helpful in making sure I knew exactly what the differences were between the various models.

Lawrence

Apr 29, 2015

Fast clean efficient always with a smile. Thank you so much for being a great service to me and my mkx

joel herzog

Mar 29, 2015

ok its been 8 months since purchase of my mazda 6, I wentinto the process knowing navigating the sales ppl would be unpleasant because its the nature of the business given they can write their paycheck based on your purchase. I went expecting to walk out from the table with multiple dealers and did. its a big investment for me. gave up on ford, online sales vigilant caring excellent , but on the floor the attitude was let a customer go another right behind them. mazda I picked from friends and family experiences, very pleased with mazda. I chose bright bay primarily because I dealt with regina, she understood I didn't want just a knew car but wanted my terms spelled out exactly and if I couldn't have that I wasn't wasted my time traveling to dealers to get worked in the show room. I made it through the sales people and got exactly what I asked. I traveled a distance past two other mazda dealers I was dealing with solely based on reginas responsiveness and respect for what I wanted in a new car purchase, made past the sales people to meet Ron the financial officer to explain the terms of my agreement. if you never purchased or understood this process, or wanted one of your children buying first car, you would want this gentleman at the table. polite, step by step, concise; all to make sure you understand your loan in terms you can appreciate. now my price, payments exactly as I agreed to, nothing else, as promised as I wanted. just finished with complimentary service check. I anticipated waiting quite a bit even though I requested a time that would get me in and out. again exactly as promised gary had me in and out like clock work, I love when things go smooth, thanks gary. now finally , anyone with any life experience or business sense will notice mazda is not playing around when they say they want to develop quality and loyalty. they monitor everything, they want you to continue to trust and purchase again, look around at the process, they are serious, they want a reputation you can trust, I do and that's a very hard thing to earn from me

Unhappy Consumer

Jul 7, 2014

I bought a used car from Bright Bay on June 12th this year. After my credit score was checked I was told I would receive a certain percentage point on the loan for the car for three years..this turned out to be untrue. Next the finance man was unhelpful, pushy, bullying with figures..including my trade allowance which only God knows was correct. When I took a few minutes to read the purchase agreement he stated "You gonna sign this today or tomorrow?" Even before I told him 4 times I was not interested in an extended warrenty I was exhausted! 40 years of car buying and this experience can only be summed up in two words..THE WORST!!!!!!!!!!!!!!!!!!!!!!!

Sticks60

Jun 13, 2014

My son just got a free oil change coupon from Bright Bay with a two week window to use it. Big deal!. The delivery process they put my son through was a disaster!. First they set the time for 1:00 on a Saturday and when we arrived we were told that the person we needed would be with us "in a few minutes". After being told "in a few minutes" for an hour and fifteen minutes we finally got to sit with the business manager. After going over the paper work it was noted that they did not have the insurance cards even though salesman was given the request policy information the previous previous Monday. With luck my son was able to track down our agent and had the necessary documents in about two hours. During that time my son noticed a dealership paper word charge of $85 on the invoice. As he had request his quote to include all charges so he could compare prices during the purchasing process he was upset. I must admit it only took a week to convince Bright Bay to send him the refund. He did send a letter to the sales manager but never received a reply. He also sent a copy of the letter to Mazda USA. There he received a message on his cell phone but the message was not very clear so he could not figure who to call back. And now he gets free oil change. Big deal!!

Ricky

Apr 23, 2014

Excellent Dealer, lowest price, helpful staffs, they keep you update on each step of buying process. Honest. I was helped by Ray Lewis, very nice person. Also, all staffs are helpful, friendly, honest. They get what ever I requested. Highly recommended. Must go and see for yourself.

Giants Guy

Mar 28, 2014

Very professionial! Purchased 2011 Lincoln MKZ from Chris. Was at at least 5 dealer before I was asked if I would like to test drive a car,I am young but Chris took me serious. Thank you to Bill in Finance. Would recommend Bright Bay to anyone.

TanyaElite

Dec 30, 2013

We were looking for the right vehicle for our family. We happened to go to Bright Bay To Look At The Navigator L. Dominic introduced himself and quickly showed us the vehicle and highlighted the abundance of features the vehicle offered for our family. There was no sales pitch, no pressure, no haggling. We decided to purchase the vehicle because Dominic went above and beyond to make us happy with our decision to purchase with a willingness to please and patience while working with 2 young children in tow. I would highly recommend this dealership and working with Dominic. You will not be disappointed.

Prof Rick

Feb 1, 2013

After reading alot about the vehicle I went to Bright Bay Mazda and was pleased with the sales folks. Marino Gonzolez showed me the car and allowed for a good test drive. Lou Serra (Asst. Mgr) was extremely courteous, professional and low pressure in sealing the deal. Since the car was in stock I was promised it would be ready in two days which it was. Despite a delay in not having my insurance card ready, and a scuff mark on the rear fender cover, the car was ready to go and the replacement part was ordered. Salesman John Smith was absolutely terriric in explaining all of the cars functions and going through the checkout list. He was very professional, thorough, didn't rush me and this was very much appreciated considering he was not my salesperson. So now I'm just waiting for the parts to arrive. By the way, I love the CX-5 and would not hesistate to recommend Bright Bay Mazda.

Brian J

Jan 29, 2013

Our salesman was Marino Gonzalez and we were very pleased with him. He was informative and more important, he wasn't pushy! We didn't feel like we were under pressure to buy a car. The car was ready for pick up when he said it would be and he explained to us the features on the car (wipers, lights, radio, cd, etc) in a pleasant and informative way. We would recommend him to family or friends.

Tony Pilewski

Dec 10, 2012

The buying experience that I had in purchasing my new CX-5 was very easy and stress-free thanks to John Smith and the rest of the sales staff at Bright Bay Mazda. John was very personable and professional and made my buying experience an enjoyable one. Me

SUMMERWIND

Oct 27, 2012

TOM WAS VERY HELPFUL WHEN WE WERE LOOKING TO BUY OUR MINIVAN, HE SHOWED US EXACTLY WHAT WE WERE LOOKING FOR A SILVER 2011 TOWN AND COUNTRY AND THE PRICE WAS BELOW THE LOCAL DODGE DEALERS PRICE. THE CAR WAS CLEAN AND FULLY SERVICED.THE FINANCE GUY BILL WAS ALSO GOOD TO DEAL WITH, I WILL SEND MY FRIENDS AND FAMILY

Happy With My Lincoln

Sep 14, 2012

After shopping around for 2 weeks just happened to drive by Bright Bay. Went in, with in half an hour war driving by new car a used 2010 Mkz. Great service great price,very professional.

Big Dog

Aug 10, 2012

Not a professional place. There may be bias toward African Americans. Used cars are not priced until you ask. Value marked up beyond Kelly book value. Warranty not totally honored.. Repair man drove my car for 23 miles after it took 4 hours to do the brakes. The ladies in service department on the Lincoln and Mazda side were rude. I would not take my car there for service or buy a car there again.

Lincoln Lover

Feb 22, 2012

Very easy and quick purchase process. Excellent inventory and trade in value. Acceptable price and payment schedule agreement was a quick and easy process. Very personable and knowledeable salesperson, Dom Babbo.

Corvette fanatic

Dec 17, 2011

i drove there from Providence Rhode Island, dealt with Max Greenburg who was very informative, curtious and helpful. Would definately go back.