Used Cars for Sale at Brown GMC-Buick in Amarillo, TX

Daniel Aldaz

Jul 7, 2021

I took my car in with an issue that my warranty would cover. It's a 2021 GMC Acadia, so it's clearly still under warranty. I didn't purchase my car there and immediately because of that, the guy working at the service desk "Rick Wyatt" was rude to me and was very unresponsive. Afterwards I was informed on what my vehicle needed and wasn't informed on any follow up until I asked; to which he replied "about a week". I waited a week taking him on his word even though I highly doubt it would've took that long. I called after a week just to receive any news because my car needs to be fixed, no answer, left a voicemail, no callback. It's been a couple days and still nothing. The whole issue behind not buying my car there is very petty and unprofessional. Warranty issues are supposed to be honored at any dealerships as long as the vehicle is still covered. I just really don't get the reason to be rude for that, if I even opened my mouth, it seemed to bother him; is that good customer service? No! I wouldn't want my company to be represented by someone like that, but after reading other reviews on service there it seems I'm not the only one to be treated this way, and I will for sure be taking my car to be worked on elsewhere. I'm honestly not the type of person to go out of my way to do a review, but that's how bad this experience was for me.

Brian Porter

Aug 13, 2021

Went in for oil change and tire rotation but when picking up my 2020 almost new truck was noticed they did not rotate tires. Was told by manager that some people like to just take their vehicle to Discount Tire and have it done there. So didn't get what I paid for.

C F

Jul 13, 2021

I was traveling through Amarillo and and lost my AC on Friday night. With no appointment, I went in Saturday morning and not only did they have the part, they also fixed the compressor all before 2pm and got me back on the road. I cannot thank the service department enough for getting the AC fixed and getting me on my way. Much appreciated.

Patrick Little

Jun 18, 2021

Very poor buying experience and feel slighted by the tag team sales persons. You work hard for your money and if you value it I would think better than spending it here. Buyer's beware because they don't stand behind their sales. Just another bill in their pocket. Shop around too much pressure tactics here. Won't be back nor recommend Brown to anyone.The owner may care but it goes down hill from there.

Misty Hawley

Aug 24, 2021

Wonderful service….John will now be my car guy….he definitely helped make this a great experience