Used Cars for Sale at Brown Subaru in Amarillo, TX

Bud

Jan 14, 2016

This routine service was accomplished quickly and competently. All items were addressed. The service area was clean. The staff treated me courteously. i look forward to future satisfactory service.

Danny801

Nov 28, 2015

bought a 2016 WRX STI from Amarillo Brown Subaru and when I bought it, it had a crack on the windshield but I didn't find out until an HOUR after I signed all the papers and pulled out of the lot. I tried to bring it back to see if they could do anything about it but the service manager and dealer wasn't interested in providing me any help. The service manager actually joked with the dealer about it as I was 20 feet away but I couldn't hear what they were saying.After not getting any help I drove 106 miles home with a crack on my windshield that grew to 3 ft. I ended up paying $400 out of pocket to get the windshield fixed but it was a 2 week wait. It doesn't stop there. I began having some whining noises from my vehicle and attempted to contact the service manager 3-4 times but no one was there to answer my questions so I left a voice mail for a call back. A week passed and I hadn't received a call from them so I took it up to Subaru Of America where they not only reimbursed me my $400 I paid for my windshield but they also provided me EXCELLENT customer and answered all the questions I had about my car.As a active duty member of the United States Air Force, I WOULDN'T recommend anyone going to Brown Subaru of Amarillo for their next purchase unless you want to deal with people who only want to make commission and have nothing to do with you after you walk out their front door.

pastorwatts

Feb 16, 2011

We are online shoppers; we do our reviews and searches on vehicles before buying. We walk on the lot with financing in hand and then shop prices, deals, but most of all sales people! We were very pleased with the purchase experience of our new Subaru in Amarillo, Texas at Brown Subaru. Chris Cooksey let "us" do the shopping and decision on our purchase. We arrived while it was snowing, test drove the vehicle and even called to tell him we were leaning toward another choice at another lot, but thank you anyway. He was very courteous, even knowing we were not buying there after-all. We went to the other lot and were turned off immediately by the sales tactics of the other lot and called Chris back to return buying from Subaru instead! We are so glad we made the choice that night to buy at Subaru and they were "never pushy" and always allowed "us" to make choices that fit our needs and likes. Thank you Chris for your great service!We will be returning for our free detail of the car & free gas too...what a deal! These are great folks to work with.