Used Cars for Sale at Budd Baer Mazda in Washington, PA

MikeofWV

Jan 3, 2014

I called to make an appointment for a fuel leak on my 6 month old 2013 diesel Denali with about 2100 miles on it. The service rep stated they have never had a fuel leak issue on these trucks, so I did some research online and found a somewhat common problem was a misaligned downpipe. I also told him I would need a loaner truck and was told if this was not covered under warranty I would have to pay $50 a day for rental. I said ok because it should be covered under warranty. When I arrived I told him what I had found online and even gave him a copy of a TSB on the issue. I told him with the symptoms my truck had that would be a good place to start. I then asked for my loaner vehicle so I could be on my merry way. He told me they would give me the loaner after they diagnosed the problem and pointed me to the waiting area. After over an hour of listening to other waiting customers horror stories of this service dept, I decided I was ready to demand a loaner so I could get on with the things I needed to do that day. When I went to the counter I was informed my truck was ready. They diagnosed the problem as the downpipe, just as I had thought. Who knows how long it had been ready? I also believe if I hadn't done my own research I probably would have sat there for hours and been told they could not duplicate the problem. I was then told they would have to order parts that may take up to 2 weeks. They said my truck was safe to drive (I guess diesel fuel seeping down a 12000 exhaust pipe is nothing to worry about) and they would have to schedule another appointment when the parts arrived. That was on a Friday, Monday I received a call saying my parts were in and I scheduled for that Friday. This time they did have a loaner ready for me and I was free to leave. They made their repairs and called me later that afternoon to come pick my truck up. When I got in my truck I noticed the fuel gauge was nearly a quarter tank less than when I had dropped it off and my average MPG had significantly dropped from 12.1 when I had pulled in to 10.2 when I received the truck back. I realize they had to run the truck in regeneration mode to test for the leaks but how long did they let it run like that? Between the 2 trips to the dealership (about 25 miles each way) and the fuel they wasted testing for leaks I am probably out almost a half tank of fuel. Diesel is a little over $4 a gallon and say about 12 gallons I am probably out about $50 for a GM quality issue and they have the nerve to threaten me with a rental fee for a loaner. Now maybe I am nitpicking but I would also like to point out they said they would wash my truck when I brought it in but they didn't. We purchased a CPO Lexus for about $29k last year and they drive a loaner Lexus down from Pittsburgh (about an hour away, 50 miles) anytime we have any kind of an issue, no questions asked. I have a $63k Denali and they act like giving me a base model loaner pickup is going to kill them. I feel as if they should have given me a loaner as soon as I brought my truck in and they should not have returned my truck to me until it was fixed. I feel as if my time has been wasted as well as my fuel. Maybe they should take some lessons off of a Lexus dealer on how customer service is supposed to be especially at this vehicles price level. If Lexus made a heavy duty pickup I would probably purchase one next time. I will not return to Budd Baer for anything, next time I will use one of the more local GMC dealers. I went there because I had bought the truck there and they told me how great their customer service was, but I was not impressed.

KaylynnBossart

Jun 13, 2013

Where do I start? I had recall work performed the previous Saturday, June 1st. I arrived at 7:30am to make sure my car was serviced right away--as they are open till noon on Saturdays. I go into the front desk to check in where I'm told, this will be simple and "you'll be in and out". I'm a patient person but this took AN HOUR AND A HALF, with no check in of the status of my vehicle. Around 10:30am, the service rep comes over and explains to me that "the part has to be ordered" and that I have to schedule another appointment. First off--they sent me a letter in the mail saying the parts were ready and to come and have it serviced. I'm not sure how many Vibes are in my area but this letter was received the same week I scheduled the appointment. Annoyed, I leave and have breakfast with my family, then upon returning home there is a voicemail on my phone from Budd Baer saying they DID install the recall kit. Wait--did I miss something here?? First, you heavily underestimate the time then tell me a part has to be ordered, then say it was already installed? HOW do you miscommunicate that?? I tried calling back (this was close to 11:30am) and with no success, voice mailboxes--open till noon? I don't think so.The following Saturday, June 8th--I scheduled my state inspection, because how horribly wrong could that go? How wrong I was. Similar setup time--8am. I even dropped my car off Friday evening so they could have access to it first thing in the morning. This particular Saturday, I had a planned party from 1:00PM-4:00PM with 50 guests. I figured, a state inspection could take no longer than an hour. At 9am I received a call saying that a front tire rod needed replaced, a realignment and 2 license plate bulbs to be replaced...after "said and done" it was going to cost $450. I had alignment done on my vehicle end of April at Monro, that is RIGHT down the street. If anything was wrong with that part, they would have found it. I went over to Budd Baer with my dad and we explained this to the service rep, and we said, ok, we're going to double check at Monro, since they did the alignment not too long ago. You could see the hesitation and unease wash over this service rep's face...."Oh.....ok.....uh, we'll have your car down in 10 minutes. We close at noon today. Your car passed emissions but we cannot issue a state inspection sticker until there is proof of repair on that part". 30 minutes go by and when I finally had my car keys handed to me, they made me pay for emissions AND state inspection (even though the sticker was not issued). We go down to Monro and the car is checked. The employee there comes out and looks at the invoice of my billing from Budd Baer--whoa!!!! X amount of dollars for this part??? Let's check out your car. They put it up in the air, he comes back--"Well, I don't know who looked at this but there is absolutely NOTHING wrong with your car. Nothing at all." Completely distraught, I explained that I needed proof of fix to get my state sticker. He gets on the phone to Budd Baer, took forever to get through--hitting voice mailboxes left and right, this was at 11:00am. 11 is NOT noon, so people are not answering the phone. After finally getting through, the Monro employee asks who inspected the vehicle and asked them to come down and SHOW him what is wrong with the part, because in fact, nothing really IS wrong with it. They refused to send any employee down. After they were called out on LYING, they still didn't take full responsibility of (nearly) ripping me off. I'm going to take this time to commend Monro on their FANTASTIC and HONEST service. If you live in Washington, PA, I HIGHLY RECOMMEND going to Monro. They are honest and wonderful people!!! He explained to us that if I DID need that part, not only would they repair it but they would HONOR the alignment, meaning after the part being replaced, I wouldn't have to pay for realignment (that is a special situation however, they were going to honor it because I recently had it done by them--nonetheless, very nice!). On top of Budd Baer trying to rip me off included the wanted charge of $22 for license plate bulbs. My dad and I went over to Wal*Mart and got BOTH of them for $4 and Monro installed them for me. Their mantra expands to all employees--don't lie & don't steal. Tom, the employee who works there mostly all of the time says, "If you don't need a part, I'm not going to sell it to you--if you need it I will." I don't live in the area anymore, I actually live in Pittsburgh, but finding a good mechanic or place to take your car can be an arduous task and finding someone you trust and who does good work is very hard to find. They, however, are most definitely worth the trip down and will take excellent care of you and your car!! On Wednesdays they have a "ladies day" where oil changes are only $17.99!! You can't beat that, even if you go out and do it yourself, after about 4 or 5 quarts of oil and filter, you're looking at about $20-25. Budd Baer is possibly the worst business I've ever set foot in. Even on a basic line of communications....when I went to pay for my state/emissions I was asked "credit or debit"--the cashier almost ran through the card as credit when I specifically said debit. Basic communication is simple. I can't stress enough to STAY AWAY FROM THIS PLACE!!!! They even used to do work on the police vehicles in Washington, as there is a barracks right next door but not anymore and I can certainly see why. Anyone I know from Washington who owns a Subaru did not purchase it at their dealership, as they got better deals elsewhere!! One of my friends was recently in a car accident and his Subaru got towed to this location and he ended up taking it somewhere else because his car sat there for 3 WEEKS and it wasn't even touched. Completely unprofessional. The service reps and customer service people are nice, they are not nasty or mean in any way but it's all a face the put on just to rip you off. DO NOT GO HERE!!!!!!

ccottrill28

Apr 5, 2012

Feb 2nd I purchased a 2006 Honda Civic SI I put $4,000 down on this vehicle and on March 26th the engine blew up. I called the dealer and was told by the sales manager and service manager they would not do anything for me to correct this problem. I was told that it was going to cost $7,200 to have the car fixed. I gave the dealer $4,000 a little over a month ago and now they want over $7,000 to get the car back on the road. Budd Baer provided terrible customer service and got over on me once but I will NEVER buy another vehicle from them again.