Used Cars for Sale at Buick GMC of Rochester in Rochester, MN

James Nester

Sep 29, 2021

We received outstanding service and professionalism during our car buying experience. We live out of state, but working with Branden made this process simple and painless. He worked with us throughout the entire process and provided weekly updates as we awaited the arrival of our vehicle and home delivery. He also worked with us and his manager for the best deal possible. Being able to do the entire car buying process from home was an absolute lifesaver. I highly recommend this dealership for exceptional quality and customer service and would recommend working with Branden for any car buying needs!

Colton H

Nov 15, 2021

The worst customer service experience I've ever had with a dealership. I purchased a new GMC Sierra 1500 from Buick GMC of Rochester in March of 2020. The buying experience was honestly pretty good, and the salesman was very easy to work with. About a year later, I noticed that my floor was soaking wet. Being basically a brand new truck I was confused so I brought it in. After two separate times of "checking EVERYWHERE", service staff told me there were no leaks. The third time I brought it in, they gave me the same answer, and upon me picking up the truck, the floor was soaked again. It came to the service manager, mechanic and me looking at the truck, and me pointing out that a seal was goofy, which in turn allowed rain water inside. So after three trips into the shop and two months later, it was supposedly repaired. The following week I'm driving the truck and the rear window was letting in rain water, after they assured me they checked everywhere. Now this is the fourth visit to the service center. Throughout this process the service department ignored my phone calls and emails, until I would leave multiple or show up in person. By this point, I no longer wanted this truck. I informed the service department to reach out to the GM and make a deal to get me something different...three weeks went by and I still had heard nothing, so again went in in person. The GM said he knew nothing about me wanting a new vehicle, but that he would make the situation right. His solution was the bottom end of my trade in value, and a whopping grand off any vehicle...basically the same deal everyone gets, after the worst customer service/new vehicle nightmare and not having my truck for 2 out of 3 months of summer. We then decided he was going to look for a truck for me and get back to me...it's been two months. Ive reached out twice with trucks they have in stock, yet no response to any of my emails. This really was a shame, because initially I had a good experience with the dealership, and since then it's been nothing but horrible. Basically after they took my $50,000, they didn't care anymore. Will not be going through them for any service, or would ever recommend anyone on buying a vehicle from Buick GMC of Rochester.

Gabby Ann

Aug 2, 2021

I made an appointment online for an oil change and it stated a different price then what I had to pay at the dealership which ended up being more than what the website said. They fixed the problem after I called later and questioned the price difference, but I wish they would have let me know about the price change ahead of time either in person or through some sort of newsletter! Besides that they did a great job as usual and great customer service!

Ryan Poppe

Aug 25, 2021

Wonderful experience with Tyler and his team of professionals from start to finish. With little to no inventory on the vehicle we were looking we had to trust Tyler and his team all the way from Colorado . They did not disappoint. Our family would use this group every time! Thank you!

Adam McCabe

Aug 11, 2021

In and Out quickly. Customer service and communication exceeded my expectations.