Joe

19 de may. de 2016

No pressure experience, very friendly. Haggling always an adventure, expectations on trade-in values were not met, but other than that, a very positive experience.

mtriachy

6 de may. de 2016

We purchased a brand new 2016 Chrysler Town and Country from here and had an excellent purchase experience. Well, that's where it ended. We took the van in to have our U-Connect looked at 2 weeks after purchase and it was determined that we needed a new radio. That was almost 9 weeks ago. We have called them at least 4 times wondering why it's taking so long. We finally contacted Chrysler today and they called the dealership to find out what was going on. Turns out they never ordered the radio at all and obviously just lied to us when we called about it, but not to worry because they ordered it today!!! I can honestly say that this will be the last time we visit their service department.

Very disappointed

6 de may. de 2016

We purchased a brand new 2016 Chrysler Town and Country from here and had an excellent purchase experience. Well, that's where it ended. We took the van in to have our U-Connect looked at 2 weeks after purchase and it was determined that we needed a new radio. That was almost 9 weeks ago. We have called them at least 4 times wondering why it's taking so long. We finally contacted Chrysler today and they called the dealership to find out what was going on. Turns out they never ordered the radio at all and obviously just lied to us when we called about it, but not to worry because they ordered it today!!! I can honestly say that this will be the last time we visit their service department.

Joe P

17 de abr. de 2016

Entire process went very smoothly. Richard Jackson did a great job working with me to find the best price for my Chrysler lease. Did not feel any pressure throughout the process. Considering it was my first time, it went about as well as I could have hoped.

Jeepman614

9 de abr. de 2016

Charged a flat rate labor fee for something that should only take 30 minutes max! DO NOT GO THERE! THEY WILL RIP YOU OFF! WOULD NOT RECOMMEND!

Hunter

31 de mar. de 2016

my sales man was Jerome Wilson and he did everything he could to get me the car I wanted and make it a pleasant experience. Very professional, everything went smooth and I would definitely come back to Jerome and byers for my next car.

Jan C.

28 de mar. de 2016

Kevin Pugh made this the best experience ever. No endless haggling, negotiating, or arguing about pricing. Kevin was professional, friendly, prepared, and knowledgable. Best yet.....he answered all inquiries; and, if he did not know the answer he researched the question before responding...no shooting from the hip. We would definitely recommend Kevin Pugh and Byers if you are in the market for a new vehicle. Also, we would like to acknowlede Mark Zambito, Finance Manager, for his courtesy and professional manner.

JeepLovnDrew

26 de mar. de 2016

I visited three Jeep dealers in the last week, Byers was by far the best. From the moment I walked in the door, I was greeted properly (which this should be every dealerships primary focus) and they were respectful of my time. I called ahead to schedule a test drive, the car was prepped and ready to go. Prior to my visit, I did my homework! After returning from the test drive, they came at me with a great price (no haggling). Returned to work for two hours and ended my Friday picking up my new Wrangler. Other Jeep dealerships should take note. CUSTOMER SERVICE... IT MEANS EVERYTHING. My sales assocaite was Richard Jackson. Knowledgable, respectful, and appreciative. I'll be back.

Hannah F

14 de mar. de 2016

Absolutely loved it! Process was very smooth. Richard and Nate were very helpful and did every step they could in making sure I was very happy with my jeep. I love love love my jeep. I also think the dealership itself has some of the nicest cars and has a great selection. I highly recommend them! Thank you buyers I will defiantly be back! :)

Robin, Danielle, and kids

6 de mar. de 2016

Everyone was very helpful and friendly!! It was the shortest amount of time the we've ever experienced when buying a car. Thank you so much!!!

AndrewB

29 de feb. de 2016

Picked up my brand new Cherokee Trailhawk today and I couldn't be happier! I went in about a month ago looking to buy one off the lot, but I couldn't find exactly what I wanted. My salesman, Brendon Allen, was awesome throughout the whole process and after looking around at other dealerships stock we thought it would be best for me to custom order exactly what I wanted. It was originally going to take 6-8 weeks for the order to come in, but it got here in 3!! When I went to pick it up today the whole process was painless. I went through the pre-approval process on their website and within an hour I had the keys in my hands I was on the road! Brendon and everyone over at Byers was extremely helpful, and I couldn't be happier with my car or the dealership I got it from!

JoeCMH

26 de feb. de 2016

Had an overall pleasant buying experience with the purchase of a new Jeep, along with a trade-in. Mark Mulholland, my salesman, was great, easy to deal with and straightforward. Highly recommended!!

LoveScience

21 de feb. de 2016

After making an online inquiry, our salesman worked very quickly to find a nearby in-stock vehicle that met our criteria. Once it was located, he arranged to have it on the lot within two days. Financing was quickly arranged at a decent rate before the vehicle arrived. The final sale process was also quick and painless. We greatly appreciated the fast and friendly service provided by our salesman and the dealership.

Alan and Lisa

14 de feb. de 2016

Mark Zambito was excellent through out the finance process, Mark was very informed on all the incentives available for the 2016 Big Horn I purchased, With all the incentives available on I did not have to put any money out of pocket on my new truck Thanks Mark Zambito!!!!! Everyone at Byers Chrysler Jeep Dodge Ram is provides excellent customer service!! Thank you, Alan and Lisa

Ehmann

14 de feb. de 2016

I purchased a jeep commander in late November and early February it strated making a terrible noise.I took it to a mechanic and I was told it would be 3000$ to fix it due to the differential needing replaced.naturally I was pretty peeved.I immediately called Jeff Parker (the sales manager) and he talked me through tears and frustration and promised he wouldn't leave me hanging. I brought them the jeep the next day and they not only fixed it for waaay less (since it realy didnt need a whole new differential..)but gave me a 1 year warranty,washed the jeep and changed my oil! This is an honest great place to buy a car, I'm one satisfied customer

AWolf

11 de feb. de 2016

I was in last week to buy my first car and I couldn't of picked a better place to go. Jeff Parker and Jerome Wilson were nothing but helpful and kind through the whole process. I felt as if I was their first priority the whole time and that my best interest was in mind. It was a fairly quick and easy process and they were very patient through it all. I left very satisfied and confident in my purchase thanks to them!

Alan

7 de feb. de 2016

If your looking for a new vehicle check out the Staff at Byers Chrysler Jeep 465 S Hamilton Rd Columbus Ohio 43212. WWW.byerschryslerjeep.net see Mark Mulholland for your new car purchase. Mark is exceptional sales person makes visiting a dealer enjoyable. He will work for you at your convenience! Mark Mulholland sold me my 2013 Ram three years ago yesterday I purchased 2016 Big Horn from Mark. I recommend Mark to anyone who is looking for a new car and dreads the purchase process. Mark will work directly with you through the whole process. If you like new every few years Mark will show you the difference on buying/leasing let him know what your thinking and he will come up with the right options for you to choose not what he thinks you should choose. I have purchased a lot of vehicles in my day from buys to leases and Mark and Byers makes it a lot better experience for me unlike the other dealers where your there from open to close. Once you decide on the vehicle you want and choose the best purchase option for you, Mark will have you on your way within an hour. Thank again, Mark Mulholland Alan

TubaCrane

2 de feb. de 2016

Kevin Pugh was the man that sold me my 2015 Jeep Renegade, and I could not be happier! He was very knowledgable about the vehicle and had an answer to every question I asked. The first vehicle he brought out was the Renegade, and I feel like that speaks a lot for his ability to find what truly meets one's needs. I looked at other vehicles, both new and used on their lot, but in the end the renegade was the one for me. The purchasing process was extremely easy. Mark from financing was very fun to work with. Their customer service was very friendly. They offered us coffee and water first thing when we walked in. Everyone there would check on us, and I feel like if we needed anything else, they would have been happy to help us. After all was said, signed, and done, Kevin showed us everything we needed to know and then some about the renegade. My wife and I had purchased our first new car together, and I can't think of a better dealership or person to have worked with.

Rob

21 de ene. de 2016

I had a great experience at Byers. They are completely straightforward and upfront in dealing with you. They also work as hard as they can to make a deal happen. Service can't be beat. Make sure to ask for Matt.

KEG - Maryland Resident

18 de ene. de 2016

I live in another state and I was purchasing a vehicle for a third party. Brendon Allen walked me through the entire process and did an excellent job of finding the required car. Our transaction took place completely by telephone, but I had complete confidence that I was getting the right car at the right price. Brendon even ensured that the vehicle would be ready to be picked up by the third party. We all are extremely happy with the service provided.

cassie

9 de ene. de 2016

i went in today to buy my first car inside of a dealership. i am very happy that i chose byers and will be telling many other to choose them as well. jerome wilson was an amazing sale person who got me into my new jeep within a very short period of time. i felt very well taken care of and walked out with the feeling of accomplishment and thoughts that i made a good and right buy for me and my financial needs.

Jo

3 de ene. de 2016

I purchased a new Jeep Patriot as a Christmas gift to myself. I new what I wanted when I went into Byers after leaving another less than helpful dealership. Grant Schick made my buying experience easy and Mark Zambito who handled the financing couldn't have been more kind. They actually had me in my new Jeep and on my way home in 90 minutes! I will now always be a Byers customer and will recommend them to everyone!

JeepJackie

31 de dic. de 2015

Buying a new car is not my favorite thing to do, but George Eddy (Sales), and Mark (Finance) made the experience the best! I came home very happy, driving a new 2016 Jeep Cherokee. I've been a Jeep owner for 15 years, and this is my 5th. The new Cherokee is beautifully equipped (the Latitude, not the most expensive choice, but it seems like it is), is a very tight, comfortable ride, and is sleekly designed. With all the new safety upgrades, other comparable smaller SUVs can't compare to Jeep's design and style. That aside, our sales experience was terrific, and although I've had service on my other Jeeps done elsewhere, I will definitely switch to Byers Chrysler Jeep. Never have I had a personal introduction to the Service Manager on purchase. The personal touches, along with the competitive pricing and reasonable trade-in made this a wonderful experience. When this car is ready for a trade-in, this is the dealership I will return to.

The Cawley Family

30 de dic. de 2015

Very happy with our car buying experience here. Brendon Allen in Columbus made us feel comfortable and was very pleasant to work with. I would go so far as to say he made us feel like family. Very nice young man and we will certainly recommend him to others we know looking to buy or lease a new car.

JeepGuy62563

27 de dic. de 2015

Overpriced vehicles, deceitful and lying salesmen, no interest in helping find the right car, they only want your money, typical slimy company and employees, they don't deserve anyone's business.

Dani

15 de dic. de 2015

I cracked down and finally entered adulthood... Purchasing my first brand new car. Everyone was fantastic and easy to work with. I have nothing but positive words for this business and everyone working there. They will definitely have my business in the future!

willduder

13 de dic. de 2015

Had a top notch experience with Byers Jeep. I worked with George Erdy, their Internet Sales Manager. With 2016 vehicles just being announced, I ordered a new vehicle to my specifications in August 2015. George kept me updated as it progressed thru building stages and as it was shipped from Italy to the USA. The day of pickup was seamless and easy. Absolutely none of the stereotypical car buying issues: the car was prepped ahead of time, pricing was an honest and easy conversation, and I got a quick tour of the service department. Whenever I need another Jeep, I'll be calling George.

TimCincyGuy

30 de nov. de 2015

My salesman Matt Mcnerlin from answering my Internet inquiry to shaking my hand after we made a deal is a class act and a refreshing true professional. He went above expected and really cares how his customers experience goes. Extremely knowledgeable about his vehicles and answered every question very clearly and made sure I understood the answer. At know point did I feel pressured or disrespected as I have at other dealerships in the past. I drove 2 hours to meet Matt and look at my truck and I don't regret it one bit. His finance manager Eric was a true gentleman as nice and professional as he was . What a great experience and what a great price I received at Byers Chrysler Dodge.!!

Guy

22 de nov. de 2015

Purchased a new Grand Cherokee Limited today, Salesman Brendon Allen was very friendly, easy going and knowledgeable. Steve Carlson and Jasen Spires in finance completed the team making the purchasing experience a pleasure! Very fair with my trade in. I highly recommend Byers for a stress free experience!!

Brenda

19 de nov. de 2015

My husband and I went to Byers Chrysler on Hamilton Road yesterday to look for a new van. We have not bought a new car for 13 years so we were not looking forward to this outing at all. We were greeted by Kevin Pugh. Kevin was the nicest salesperson I have ever worked with. He did a great job with helping us drive home with the perfect van for us. I would recommend him to anyone.

Mark Wagner

14 de nov. de 2015

On Oct. 14th 2015 I requested a service appointment via email. I received an email response from rbrownatbyersauto.com stating they received my request and someone would contact me. Its Nov 13th and still have not received any response. I have emailed twice since then and both times were unanswered. Not good service.

Thyressie Baxter

13 de nov. de 2015

Big thank you to George and Steve at Byers, they were awesome! The whole process was about 1 1/2 hours! I've bought every vehicle I have ever owned from Ricart, that ends now. This was seriously the best experience I've ever had purchasing a vehicle! Thank you!!!!! I will definitely be coming back! The rating above isn't working on my phone. I want to click 5 stars for everything but its not letting me. It did let me choose an overall rating though.

John Ginnard

10 de nov. de 2015

Grant was very professional and seemed to be very passionate about his job. He kept in great contact with me through the buying process, and even after I purchased my Jeep Wrangler when I had a few questions. He even held on to my Oakley sunglasses when I forgot them in my trade in vehicle. I will definitely be buying here for my wife's new vehicle, and I would recommend this dealership to anyone wanting a stress free car buying/selling process.

Mommyof3

9 de nov. de 2015

Great experience overall. Friendly, knowledgeable staff. The least painful experience at a car lot ever. Definitely recommend going there.

coffeesnob73

5 de nov. de 2015

the sales staff was great very helpful but pushy. Richard Jackson was our salesmen. we will definately be back when we are ready for another car. plus will send our friends there way.

Forever Dodge

3 de nov. de 2015

Worked with Matt. Had a great experience. Came from out of town and wasn't disappointed! Thanks Matt

Jeremy K.

31 de oct. de 2015

I purchased a new Chrysler 300 from Byers and never been more satisfied. Dallas Roberts was extremely friendly and professional. He did an excellent job going over every feature of the car down to the smallest detail and had no trouble addressing all of my questions. The whole process was painless, and I didn't feel pressured at all. I highly recommend this dealership. Thanks again, Dallas!

Jenkins

31 de oct. de 2015

Kevin Pugh was our salesman and we felt he was very honest and integral and did all he could (in a non-pushy manner) to earn our business. I'm sure we will be back in a couple years for another Jeep product. Thanks Nate in finance as well for being very personable and not the typical "cut-throat, not wanting to give an inch" finance person! We truly appreciate your team! THANKS!

Columbus Family

30 de oct. de 2015

We were shopping for a 2015 Durango and knew exactly what we were looking for. Aaron Runge was very helpful and quick to get the car ready for a test drive (even though the dealership was closing in 5 minutes). We turned in our tired out 2000 Durango and we traded up. The buying process was about what I expected, about 2 hours. We previously worked with Crown Dodge over in Dublin, Ohio and found them unfriendly and not helpful. I recommend Byers!

MBS

25 de oct. de 2015

I just bought my new Jeep from Kevin Pugh at Byers. Kevin made the process simple and painless. I love my new Cherokee and highly recommend the team at Byers!

Brian

24 de oct. de 2015

Was not pressured into buying. Also the follow-up after purchasing a new car was excellent!!!

Sherry R.

23 de oct. de 2015

I had been looking for a new vehicle for a few months. My last vehicle I had for 10 years so it was time to let it go. David and Brenden helped me get a new 2016 Jeep Cherokee that I just love! They made the whole buying experience a very low stress situation for me and put me in a great vehicle with more options than I had hoped for with a great deal. Jason in financing was a pleasure to work with and answered all of my questions. All of the people within the dealership are very friendly and speak to you whether you're their customer or someone else's. If you have not visited Byers before I would highly recommend that you do!!

Brandon

23 de oct. de 2015

After shopping around at several dealers for a Jeep Cherokee. I finally pulled the trigger after visiting Byers. They treated me very fairly and gave me an awesome deal on a new 2015 Jeep Cherokee.

wahoo57

23 de oct. de 2015

Had an appointment with Aaron and even though he was supposed to leave earlier in the day, he stayed to meet with me that afternoon. Arrived at the dealership and the car that i was interested in was in front of the dealership. Test drove, no pressure sales, able to work with me on price, smooth and prompt service with the financing part. Overall experience was great. Would recommend!

Rob C.

14 de oct. de 2015

I bought a pre-owned 2012 Jeep Sahara from Matt McNerlin at Byers pre-owned dealership. Matt was great to work with, as he communicated well and made me feel like an important customer. I would definitely recommend Byers as a dealer to consider when shopping for a new or used vehicle. Thanks for everything Matt!

angieO

8 de oct. de 2015

Overall best experience that I have ever had purchasing a vehicle!! Thanks matt for making it a smooth, easy process!!

Robin Armbruster

1 de oct. de 2015

From when we walked into the building we were greeted by Richard Jackson. He really new all the new features of the Jeep that we were looking for. I was really impressed with him and the Sales Manager. They went above and beyond for me to be able to drive home in my new 2015 Jeep. They even stayed after normal working hours to complete the transaction. They worked with you and I felt that they were very fair and gave me a great deal. I traded a 2008 Jeep Cherokee and didn't even test drive my new 2015 Jeep. I knew that it would drive nice, and I am amazed by all the features on this vehicle. I really was in awe that Richard sat with us and went over all the different features and capabilities of our new vehicle. Hands down the best car buying experience I have ever had. I will definitely be a continued customer, and have all my service done at Byers.

Buckeye Fan

27 de sep. de 2015

Very satisfied with my experience purchasing a new vehicle

Liverbird1

23 de sep. de 2015

Bought a 2011 Chrysler Town and Country from Byers Jeep and the customer service was excellent! My salesman was Matt McNerlin and he was awesome. Super friendly, super knowledgeable and even waited around on his day off for me to show up! I would highly recommend this dearlership for your next vehicle purchase. And if you do choose this dealership, ask for Matt McNerlin, you'll be glad you did!

Wayne-n-Susan

18 de sep. de 2015

This was my wife and I's first visit to any Byers dealership. I've seen the commercials over the years and thought well its a commercial sure its gonna sound good. That being said when it comes to what you see on the T.V or anything else about Byers, BELIEVE IT. We worked with George Erdy in internet sale and Nate Sherman the manger. Any questions I had was answered quickly and graciously. The thing is though working with George and Nate the other staff people would talk to you just like they were working with you as well. I had a vision of a "DREAM" truck let me tell ya, George Erdy and Nate Sherman and the BYERS CHRYSLER JEEP RAM dealership put that brand new, no longer a DREAM truck in my driveway. THANKS to George, Nate and the Byers team for a relaxed vehicle purchase. I will recommend anybody that is looking to purchase a vehicle to Byers Chrysler Jeep RAM!!! This might have been our first visit but it wont be our last. THANKS again! I absolutely LOVE MY DREAM TRUCK!!!!!!!!!!!!!!

Bill

16 de sep. de 2015

I worked with Becca and she was great. She worked with me to get me exactly what I wanted.

Sherry

12 de sep. de 2015

My car salesman Richard did a great job. Very friendly to include the entire Byers team. He did a great job of making me feel welcome and didn't try to pressure me into something I didn't want like other dealers in the past. They gave me a good price and worked on giving me a good deal for my trade. I will recommend Richard and the Byers team to everyone.

Paul Hammond

11 de sep. de 2015

Matt mcnerlin did a great job on the Tacoma I bought from Byers , I would recommend any to byers. They have a great staff there, It was my first time at Byers and will certainly go back when I need another vehicle.

K and T

10 de sep. de 2015

I bought my new Cherokee at Byers and couldn't be happier! Our salesman, Kevin Pugh, was knowledgeable and professional. Nick the manager was pleasant and accessible too. I would highly recommend this dealership.

Rick Doughty

7 de sep. de 2015

Matt is a superb individual to deal with in buying my vehicle. There was no high pressure sales from him. He took his time with me, and was very caring. I wasn't feeling good and had to leave, the next day he sent me a text to see if I was feeling better and asked if he could do anything for me. He told me when I'm feeling better, he's there to help finish the car sale. To me he went above and beyond assisting me, and with that said that meant the world to me. I will definitely be buying all my future vehicles from Matt McNerlin and Byers. I will be referring anyone that I know that is in the market for a vehicle to Matt. He is awesome. This was the first vehicle buying experience that I ever had that was fun and pleasant. I just can't say enough excellent things about Matt. Thank you Matt for everything you did for me. I appreciated it so much

SarahWV

6 de sep. de 2015

I had such a great experience at this dealership. From the prompt email reply to driving away in a beautiful Jeep, Jerome Wilson made it all happen. He is a stellar sales consultant! I drove nearly 3 hours to purchase a the vehicle because it was such a great deal. Everyone at Byers was so kind and helpful. And I owe a huge thanks to Jerome who went out of his way to get me back on the road in such a perfect Jeep Wrangler. I will definitely purchase from Jerome in the future!

AngelaT

4 de sep. de 2015

This was my first car buying experience so of course I was nervous but Matt was very friendly and assured me he was gonna do his best to keep to my budget and he did and I am soooo happy about that. I went there with a mind set of a jeep and nothing else but despite being so against a ford he showed me one and I instantly fell in love with it and drove it off the lot that night. I appreciate him being so friendly and finding me something I absolutely love. I am definitely gonna tell everybody how good he is and how nice the people at this dealership are.

Angela

4 de sep. de 2015

This was my first car I have bought and financed on my own and naturally I was scared to death but Matthew was absolutely amazing and made the process to where I wasn't as scared. He found me something I absolutely love. Although I told him I would never get a Ford he persuaded me to check it out and I instantly fell in love with it and drove it home that night. I would recommend him to everybody. He is so calm and funny and makes the process fun.

ahalstead

2 de sep. de 2015

Great dealership with great customer service! They went above and beyond when my car was having issues.

Austin H.

13 de ago. de 2015

I picked out the car I wanted at a local dealership. I made it through the financing process before the deal went sour at the local dealership. I went home and saw almost the exact same car here. I called the next day and had a deal done within a few hours. I was never hassled about my goal payment and Aaron worked with me to get it to where I wanted in price, term and down payment. Two hours driving to the lot later and my new car was waiting on me with all the paperwork prepared. I grew up around the car business and this dealership is one of the best I have visited. I will contact this dealership first next time.

Ken

1 de ago. de 2015

This has been the smoothest and least stressful process I've had in years. The sales department was very respectful and honest. No games and no high pressure sales. Would definitely use them again.i

Vince

1 de ago. de 2015

As an out of state buyer, I initiated contact with this dealership once my wife and I found the vehicle we were looking for online. I was immediately impressed by the timeliness and efficiency of communication with our salesman, Matt McNerlin. All my questions where answered almost immediately. Once we arrived at the dealership, Matt was very accommodating and the rest of the staff were very friendly as well. It was definitely a "no hassle" car buying experience and I feel I made a good decision. I would certainly recommend this dealer to my family and friends.

Jeff S.

31 de jul. de 2015

Let me start off by echoing the title. This was the best car buying experience I have ever had! I have been looking forward to becoming a member of the Jeep family for a long time. David Johnson and his outstanding team at Byers Chrysler Jeep Dodge Ram helped make it a reality! I visited many dealerships over the past year looking for a Wrangler. I never felt as if anyone truly wanted to help me, until I met the Byers Team. David introduced me to Steve and Aaron who patiently assisted me in finding the perfect Jeep. Then they went to work, got me a great deal and ultimately explained the entire process, which I greatly appreciated! The exemplary customer service then continued with the delivery process. Jason was terrific in going through all of the paperwork with me and I can't thank Kevin enough for the time he spent educating me on all of the fun things on my new Wrangler! I don't usually write reviews, but I genuinely feel these guys went above and beyond and wanted to share. Thank you Team Byers!

Dan S.

27 de jul. de 2015

This was my second truck from Byers. I must say that my salesmen George Erdy and Nate Sherman the Sales Manger did a great job with the purchasing of this truck. There was no pressure at all and I got a good deal. The only thing about the truck is no Tow mirrors and Byers wanted $250.00 to install them and program the computer. I found another dealer in Columbus that will do it for 1/2 the cost I have not made up my decision on this yet. Overall a Great buying experience and the staff was helpful!!!

Wandering Handymen

23 de jul. de 2015

The folks at Byers worked with me for OVER a month to get the right vehicle and mind blowing financing for me!! (interest rate was HALF what I assumed with my less than stellar credit score). The Saleswoman Becca kept in constant contact with me over the weeks and managed to get me in the perfect new truck for my small buisness!! Check Out their site and dont hesitate to stop in and talk with the fine folks that were on my team to get me in and out quick with my new Ecodiesel 1500 Tradesman 4x4 crewcab! Thanks to Becca and her Manager Steve and the Fantastic Finance done by Jason!!

Lex McAllister

23 de jul. de 2015

My first Jeep purchase and my 4th auto purchase from Byers. They are the only dealer I will work with. : '15 Jeep Cherokee w/ the altitude package. It's badass. Def. need the V-6. Sales: Aaron with new car sales was approachable, easy to speak with, thorough in reviewing my options and not pushy in the least. Females, you want to work with a guy like Aaron. Jason in financing was just as easy to work with as Aaron.

JJones

30 de jun. de 2015

From beginning to end the salesman, Kevin, walked me thru every step. He was very informative and professional. He was patient with me during my decision making. I didn't feel pushed or persuaded into adding extras I don't need which in the past has been the case with other dealers. I am glad I chose Byers!

Missy

26 de jun. de 2015

We bought our van several months ago from Kevin Pugh at Byers. In the time since, Kevin has followed up with us on several occasions and has been very proactive. He even helped to schedule our first service appointment. Overall we have very satisfied with our experience with Byers. Keep up the great work!

BILLG

25 de jun. de 2015

We went to Byers to buy a used Grand Cherokee.After we drceided to buy it we waited over 3 hours to pay for it.No financing cash deal.The rear pass window motor needed replaced and the tailight assm.The tailight was treplaced while we waited.Made an appointment to get the window fixed told us we would be right in and right out.Now I sit here 3 hours,waiting and no word.I had to wait as I live 2 hours away.Also when I asked about a spare key I was told they didn't have one.We bought a new one for $65 and guess what when they called to verify appointment they found one.The day of the sale they just didn't look.THIS HAS BEEN THE WORST BUYING EXPERIENCE EVER!!!!!!If you want service definately go somewhere else.The whole crew has dropped the ball here.NEVER AGAIN WILL WE COME THROUGH BYERS DOORS!!!!

TEjb2005

24 de jun. de 2015

I recently had both my old Jeep Liberty and my wife's Town & Country serviced here for some recalls we had. I worked with Treat Bellmore in the Service department and he was very courteous and professional. We had our vehicles in and out in no time and everything turned out great. I was also in the market to buy a new Jeep and was so impressed with the company that I contacted them later that week. I was aligned with salesman George Erdy and he was absolutely wonderful to work with. He was patient, up front and honest with me always and I never felt pressured. He was willing to work with me on both my trade-in and new vehicle price... that went a long way with me as I had done my research before and knew he was getting me the absolute best deal he could. Thanks guys. Very happy customer. Will be back in future.

Allie Sabo

22 de jun. de 2015

My husband and I worked with Mark Mulholland and Dave Johnson. We likened the experience to be treated "like royalty". I was never pressured or made to feel like I wasn't their number one priority. I have never experienced a car buying experience that was this easy! Mark was extremely helpful, kind, and responsive. I will definitely be back the next time we need a car.

Jamie

19 de jun. de 2015

I came in to byers to purchase a vehicle and dealt with Matt McNeil in he was amazing he help us out with every question and concern we had and got us the in to the vehicles we needed Thank you Matt!!!!

TMM

16 de jun. de 2015

Aaron was extremely helpful in every aspect of our buying process. I had been to several dealerships prior to arriving at Byers and left each one feeling discouraged and like buying a car simply was not in the cards for me. Aaron was able to turn that experience around and it was the most painless car buying experience I've had.

dMac2

11 de jun. de 2015

Three weeks ago I leased a 2015 Ram 1500 from the Byers Dealership. The thing that impressed me most was that they listened to me. When I explained what I was looking for, what I liked, how much I could pay, they focused on finding me the best vehicle and the best deal they could offer. They did not try to push me above the limits of my budget with add-ons. Additionally they had a vehicle in stock that worked for me. The sales process was quick, efficient and complete. At the same time, they treated me with respect and sincerity. I will definitely return to this dealer when my lease runs out.

First Time Jeep Owner

4 de jun. de 2015

Just bought a Jeep Grand Cherokee. Visited dealership a couple of times to review inventory and decide between a Durango and Grand Cherokee. Took several test drives with no concern or grief from the salesman. Kevin P. was patient, helpful, knowledgeable and overall a great resource. Very welcoming and low pressure. Ultimately Kevin helped us find exactly what we wanted and even had to go to another dealership to find our exact model. Being from out of town, we did a lot of discussion and negotiation over the phone. Kevin was very timely and responsive. Steve also helped in the deal. Again, I really valued their professionalism in the low pressure approach but also in the way they helped guide us through the buying process. I highly recommend Kevin P. for your buying experience. The only negative, if I have to give one, is the internet inventory not updated more regularly as we drove from out of town to see a specific car and it was sold. Kevin P. cured this by recommending similar models and ultimately finding our model choice at another dealer.

Jeffrey Usher

1 de jun. de 2015

I previously dealt with ricart and was not happy with any part of it. This is the second new car I have bought and about the tenth vehicle I have bought in my lifetime. The entire process from test drive to driving my new truck home was a breeze. I will always deal with byers from now on. I dealt with George Erdy and Steve Carlson.

JeepLover

28 de may. de 2015

I visited Byers to pick up a part for my Jeep. The experience was horrible. Even before I had a chance to open my door I was accosted by a sales lady "welcoming" me. She demanded to know the purpose for my visit. When I explained that I was there to get a part for my Jeep I thought I would be left alone. How wrong I was! When I returned with my purchase she was waiting right in front of my parked vehicle. Entering my Jeep became impossible as she had blocked my path and began peppering me with questions about what was wrong with my Jeep and that it was time to "upgrade". I did eventually manage to open my door, but as I tried to close it, she stood right in the way forcing her card on me. I did eventually get away, but I will be taking my business elsewhere from now on.

Duff

26 de may. de 2015

Great experience. Everyone at Byers was great. I highly recommend using Byers if you need an auto. I will be back!

Alex C.

24 de may. de 2015

The team at Byers Chrysler is top notch. I ordered a 2015 Jeep Wrangler Rubicon through them, and could not be happier with the service that I received. Kevin Pugh was very helpful, knowledgeable, and friendly. I received an unbeatable deal from them, and was given several updates of where my Wrangler was while I was waiting for it to come from the factory. All of my calls and emails were answered in a very timely manner, and I felt valued as a customer throughout the whole buying process. I will definitely be recommending Byers to all of my family and friends looking to purchase a vehicle, and will continue to do business with them in the future.

Angie

22 de may. de 2015

Mark M. Made the whole process of purchasing a vehicle very easy. No pressure involved in any part of the process. We knew we had made the right purchase with Byers.

Brian G.

18 de may. de 2015

Kevin Pugh provided me with excellent service. His knowledge of the product and easy going personality made the experience very pleasing. Everything was ready to go when I visited the dealership and it was a very seamless, low pressure experience. Highly recommended!

Westside Mke

9 de may. de 2015

My wife and I worked with Mark Mullholland during the purchase of our new Jeep Patriot. We are as happy as we can be with his friendly and professional attitude. He kept us informed every step of the way through the paperwork and delivery of our new Jeep. Everyone at Byers should be congratulated for the smooth and professional processes we experienced during our time there.

J. Kirk

28 de abr. de 2015

I recently leased 2015 Dodge Dart. Becca, our sales associate, was extremely helpful in my first car buying experience. I told her my price range, and what was most important to me in a car. She was able to bring me just what I was looking for. Every employee I encountered was friendly. I would recommend this dealership to a friend and tell them to ask for Becca.

Melissa Hartberger

15 de abr. de 2015

We shop on line and narrrow down our search. Our last three vehicles were purchased from a Byers Dealership. This time Kevin Pugh helped us come home in a new Jeep Compass 4x4. Service was great!

Amy & Kai

14 de abr. de 2015

My husband and I recently puchased a new Dodge 1500 from John Winkle. He was great to work with and addressed all of our questions. John also made sure we got the right truck. The new truck sales manager Nate Sherman was also great to work with as well. They were able to get us a great deal on our new truck. The finance manager was also great and he was extremely fast. This was the easiest buying experience I have ever had. I would recommend this dealership to all of my friends and family.

Marc

10 de abr. de 2015

Bought a low mileage 2014 Ram truck. Justin Booth was our salesman and was very helpful and not pushy. Got a fair deal on the truck and my trade in. I have bought cars at other dealerships and these guys rank up there at the top regarding the experience. The only complaint is that they were short on help in the finance department and waited almost an hour to get the paperwork signed.

Goldberg

9 de abr. de 2015

One of the best vehicle buying experiences I've had. Long process but worth it. Ask for John.

John R

4 de abr. de 2015

Took a lease on a Jeep Compass. John Winkel was very proactive. Very honest and open in dealing with me. Never attempted over selling me, and was prompt with all pre-work and readying of required paper work. Service was beyond expectation, and other sales staff were pleasant and welcoming.

Jessica Watkins

31 de mar. de 2015

I was assisted by Matthew McNerlin and he was a pleasure to work with. He made the process so seamless and easy for both my Husband and I. Matt was very friendly and was very personable with us.

Rugged Ron

28 de mar. de 2015

I have purchased three new Chryslers from Byers Chrysler, and couldn't be happier with this dealership. The last two purchases were with Mark Mulholland as the sales representative. If you want to deal with a pleasant, no nonsense, no pressure sales rep see Mark! My wife's and my experience with Mark was top-notch, bar none. He is extremely experienced and knowledgeable, and just a nice guy. I will definitely look up Mark again when I am ready to make another purchase. I'm sure Byers Chrysler has many good sales reps, but take it from me; you won't go wrong with Mark.

Just Another Satisfied Jeep Cherokee Customer

27 de mar. de 2015

Mark Mulholland provided me with excellent service, responsiveness and knowledge of the product. Everytthing was ready to go when I visited the dealership and it was a very seamless, low pressure experience.

KShep RN

26 de mar. de 2015

I recently purchased my second new vehicle from Byers. Justin Booth was the sales rep. I had the pleasure of working with. Justin was a pleasure to work with. The process was easy. I received a great deal on my trade in, new car price and financing. Anybody looking to buy go see Justin!

KDavis

25 de mar. de 2015

Today I purchased a new Jeep Cherokee Trailhawk from Aaron Runge. Because my husband was ill and not able to be there with me to purchase the car or get it back to our home, Mr. Runge assisted me by driving my new car closer to my residence. He went above and beyond to make my car purchase an enjoyable experience. Aaron Runge was very knowledgable and very familiar with all aspects of the car I was purchasing. Thank you Byers Chrysler Jeep Dodge RAM for litterally "going the extra mile"!!!

Christie

24 de mar. de 2015

I want to thank Matthew McNerlin for being so wonderful! I appreciate the fact that he went above and beyond to help me purchase my dream jeep:-) It all started with me sending an email inquiry on a Sunday afternoon. Within 2 minutes my phone was ringing. Matt was a pleasure to talk to and always in good spirits and full of information. I could not have hoped for a better experience. I will definitely be back and will be telling everyone about the great service at BYERS. Thanks again!!! - Christie

A & B

24 de mar. de 2015

Being from out of town, we dreaded the thought of dealing with a big-city sales person. Turns out we had nothing to dread. Our sales guy, Aaron Runge, couldn't have been any nicer to us. The same applies to the entire staff that we met. Byer's detail guy (with Aaron's help) stayed after closing time to get our new Jeep looking fantastic to save us driving back (70 miles) the next day. Much appreciated! Even though Aaron was (very) busy, he fixed us up with two test drives and answered every question ( we had many). The "process" was actually fun, like it should be. Byer's inventory brought us to Columbus. Our very enjoyable experience will bring us back! :~))

Lisa Loves Jeeps

7 de mar. de 2015

We just bought our 2nd Grand Cherokee from Mark Mulholland at Byers (get a new one every 10 years.) No pressure, knowledgeable about the vehicles and laid back attitude. Wonderful experience and we're recommending Mark and Byers to our friends!

Lauren

1 de mar. de 2015

I bought a Jeep Wrangler Unlimited yesterday. I knew before I drove to the dealership which car I wanted. I also knew that I wanted to work with John Winkel, as he had helped me before and I knew I would get top notch service with him. When I arrived, I met with John and he got the car ready for a test drive. I knew 2 minutes into the test drive that it was the car I wanted. After getting back to the dealership I let John know I'd like to make the process as quick as possible since I had dinner plans. He was very attentive and made sure all gears were running smoothly (pun intended) to get me out of there as soon as possible. I left the dealership knowing I got a great deal and would love my car! Later that night I noticed there was a scratch on the rear spare wheel. I call John this morning and left a message. He called me back shortly thereafter and said he would replace the wheel and apologized for not catching it before I pulled away. All in all, GREAT SERVICE.

Meghan_Dodge Dart

1 de mar. de 2015

Facility- Very clean Staff-Hospitality_Excellent Customer Service- Spot on! Buying Process_Made it simple and stress free! Described every step in great detail, hands on! Took the extra mile to personally introduce and tour the service department!! Overall Recommend Byers 100%!! Purchased a 2015 Dart- Props to my sales associate John Winkle as well as the manager, Nate!! Very helpful in choosing my first vehicle purchase! They were patient and not "pushy". Very considerate of what factors were important to me in making the right choice and or decision for myself & family! :) Process went smooth and couldn't ask for a better experience! #happygirl #2015DodgeDart #ThumbsupByers #DodgeGrabLifeByTheHorns

Chris W.

26 de feb. de 2015

My gratitude and sincere thanks goes out to everyone in the service department at Byers! They have restored my faith in Chrysler! The "check engine" light came on as we were driving my Jeep last week. Even though I didn't purchase my Jeep from Byers, they squeezed me in anyway to get my Jeep diagnosed, had it fixed 24 hours later, AND I was on my way home before rush hour! Another Jeep dealership that I had called before contacting Byers because they are closer to my home couldn't get me in for four days; the lady there had asked if I had purchased my Jeep from them and when I said "no", she said they didn't have anything until the following Monday. And the dealership where I purchased my Jeep from...well, let's just say they are about as useful as a kickstand on a horse. The level of professionalism and friendliness I encountered at Byers made me feel like I could trust them to fix my Jeep. Treat and Mandy were very helpful and accommodating, and Ron, the service manager, was also very professional, returned my phone call in a timely manner, answered all my questions to my satisfaction and eased my concerns about my Jeep. This is something that I never experienced at the dealership where I purchased from. My only regret is not having purchased my Jeep from Byers in the first place - I wish that I would have read the reviews here when selecting a Jeep dealer. Lastly, the stellar service was worth the road trip from the far north side. Thank you again, Byers CJDR, please keep up the great service, and to quote the Terminator, "I'll be back!".

Dave

24 de feb. de 2015

Great to deal with. Made my experience one of ease

Re. Dr. Steve Brown

22 de feb. de 2015

Matt was a perfect salesman, that listened too what we really wanted and what we could afford. He didn't give up until he found the right marriage of vehicle and budget! Sincerely, Steve & Marilyn Brown

Andrea Littlejohn

19 de feb. de 2015

I was Blessed to come in contact with Kevin Pugh. I was recently in a car accident and my car was deemed a total loss, which left me without a car. It was bought to my attention that through my employer I could receive a discount at Byers, so I decided to give them a try. Kevin was the salesman that I was connected with to help me in purchasing a car. I could not have been given a more thorough salesman. He went above and beyond to help me get a car and I am very grateful as well as very pleased with the customer service delivered by Mr. Pugh. He gave me his word that he would get me in a car and he did exactly that. He really went above and beyond because never did I imagine that I would walk away with a brand new car (2015)!! He even took the extra time to orient me to my new car. He actually took the time to go step by step with showing me how to use certain features on my new car. I was very impressed with this because I have purchased a few cars in my time and no other salesman that I had dealt with ever took the time to actually sit in the car with me and go step by step by step with me to orient me to features in the car I purchased. I can't forget Jason Spires, who handled the finance part of the sale. He was also very nice and thorough in explaining all of my paperwork associated with the purchase. He made sure that I was taken care of and that in my opinion received a great deal. I would like to thank both of these gentleman and everyone else at Byers Chrysler Jeep Dodge Ram who assisted in the purchase of my car. I would most definitely reccommend anyone in search of a car to stop in at Byers Chrysler Jeep Dodge Ram!! I promise you that you will not be disappointed!! Thanks again !!!

Mopar fan for life

12 de feb. de 2015

Exceptional customer service!! It was time I did myself a favor by purchasing a new car, and was really looking at the 2014 Dodge Charger RT.... All black with black leather interior. Went into the Byers dodge dealer in Columbus Ohio, and promptly greeted by Mark Mulholland. I cant express how helpful he was, I explained exactly what I was looking for and my price range. He quickly was on the search and found a few that I liked. With the great help from the sales manager Steve Carlson, they were able to locate and bring one down from another dealer. 2 days later, I was sitting in this beautiful black Charger, going through all the functions of the vehicle with Mark....... again... very helpful. With all the new technology, it is for sure a must to have a quick tutorial. After that... I was off in the Mopar of my choice!! To the Entire Byers Family, thank you for making this buying experience perfect and will surely direct everyone in their direction.

Connie Watts

6 de feb. de 2015

My son purchased a Jeep Compass Latitude from Byers and that is what prompted me to purchase one also. I was treated very nicely and the sales person Jeremy and the credit manager worked with me to get me a fair trade in and a payment that fit my budget. I was happy with Byers

DKM

4 de feb. de 2015

I have been dealing with Byers and Matthew McNerlin for many years now and will not go to another dealership. Matt was friendly and explained the process completely to me. He is very knowledgeable in his field of work and always makes the customer his #1 priority. The process was simple and I was educated in the process regarding the gap insurance and the features on the car as to how they work. Thanks Matthew McNerlin and Byers Chrysler Jeep Dodge Ram....I will be back!!

"JeffH" "jeep fan"

3 de feb. de 2015

Going in to buy a car is never at the top of my list of things to do. But, George Erdy and the rest of the staff that assisted me in my car buying experience made it good. I told them what I wanted, the price I wanted to pay, and what I wanted for my trade. They made all of it happen. This was the first car I bought without feeling regret after I left the dealership. I would recommend them to anyone looking for a new or used car.

Lori D.

2 de feb. de 2015

I typically find the car buying experience "painful", but the salesman (John Winkel) was very personable and worked with me on making a deal. The car I wound up with exceeded my expectations.

C Davis

29 de ene. de 2015

I knew what I wanted and they found a way to make it work. Kevin and Nate were great. This is my 5th vehicle from Byers and won't be my last.

Annette Short

5 de ene. de 2015

By far this was the best car buying experience I've had in a long time! No pressure and Kevin Pugh took real good care of me ensuring that I understand all of my options and that I was educated on various car models for the Cherokee. I appreciate his friendliness excellent customer service and patience. I will consider this dealership first for any future car purchases and I will highly recommend to anyone who is looking for a good dealership with stellar customer service!! The deal that I got for my 2015 jeep Cherokee was a steal and one that could not be topped by other dealerships in and around the Columbus area. Give them a call if you're in the market for a good new or used car I promise you won't be disappointed!

Greg S

2 de ene. de 2015

I bought a new 2014 Ram 1500 from Byers on 12/31/14. My sales consultant was Aaron Runge, and the Finance Manager I worked with was Jason Spires. Mr. Runge was awesome; he was knowledgeable and professional, and a pleasure to work with. Mr. Spires took care of the paperwork process very efficiently. I got a great new truck at a very good price.

LindaBLYC

29 de dic. de 2014

My sales person, John Winkel, was very helpful with speeding along the process of all the paperwork and keeping us informed of everything we needed to do and why. The other sales people took us to the vehicle type we had chosen while John was busy with our sale and answered our questions about engine type, service and performance, etc. The waiting area as well as the sales floor was very clean and had several places to sit comfortably as well as free wi-fi with the pass code and instructions posted were you could easily see it. There was no excessive loud music or old dead plants sitting around like in some dealerships. When someone came in looking for a vehicle, no one rushed to the door smothering them with the usual, "Buy a car from us or else" nonsense.

HeyNowDawg

13 de dic. de 2014

I've been taking my 10 year old Jeep Grand Cherokee Limited Hemi in for service to these folks for years though I bought it from a different dealership. I've been very pleased with the service group at this dealer so when it came time to buy a new Jeep, I decided to try them. I just purchased a 2015 JGC Limited and did it in a record 3 hours from the point I walked into the dealership, met my pre-scheduled salesperson, Aaron Runge, negotiated the deal, dealt with the finance dude, and walked out of the place and drove my new Jeep home. Admittedly, having a "Friends and Family" purchase scenario greatly reduced the haggle time; there was, nevertheless, a bit of negotiation on the value of my trade. One expects that and so I wasn't phased; it literally took 15 minutes for Aaron and me to work out the deal and booyah! I drove home in an SUV I really liked. To be fair, I know that the FAF scenario reduces a lot of the unknowns and hence the tension/frustration of buying a vehicle. However, this was not the driving point; I really was looking to buy from a dealer that I had faith in with regard to after the sale, i.e., their service group. On that point, I was already sold on Byers...they run a very good ship. I have no hesitancy in recommending interested Jeep or Chrysler buyers in the Greater Columbus area to visit the dealership and meet Aaron and the rest of the crew and no question about who to take your car to for service...the sales dance is mere seconds compared to what the life you will have with your car and these guys are good.

Nancy R and Carrgo

2 de dic. de 2014

Aaron Runge of Byers Chrysler Jeep Dodge Ram made my car shopping a breeze! After driving 2.5 hours , he made my day! Love the fact that they were so accomodating, professional, polite and motivated. I would recommend them to anyone.

Momma Bear

1 de dic. de 2014

We had the pleasure of working with their new salesman Pete. If anyone else goes into this location, I highly recommend asking for him directly! He was so kind and respectful and did not show us a thing that did not match our budget! He was so sweet to our little girl who was with us throughout the whole process. Not once did I feel pressured, I honestly felt like we were dealing with a family friend who just wanted to sincerely get us a great deal and the safe, family vehicle that we asked for! The whole process was easy and fast, we bought a new car within our budget and Pete helped us through every single step. We will most definitely be going back for service. THANK YOU PETE AND THE WHOLE STAFF!!!

Jack & Nancy Bokesch

30 de nov. de 2014

Outstanding customer service; Aaron Runge (our sales person) was wonderful. Whole process very commendable.

New Ram 1500 owner

17 de nov. de 2014

I had a fantastic experience working with Dave Johnson, and his guys at Byers. After a few emails back and forth, Dave's team was able to present a deal that was completely transparent and fair. They even added running boards, after I realized that a truck with this much clearance would require them so my daughter could get in and out. I came in for a test drive Saturday morning at 10:30AM, and was leaving the dealership in my new 2014 RAM 1500 in time to watch the noon Buckeye kickoff. At no time did I feel pressured, nor confused by the numbers, as Nate Sherman was able to clearly explain the deal, which included a trade-in and was my first leasing experience. Kevin Pugh was the "truck expert" on staff, answering all of my questions about the car and giving me a full demonstration of the car's equipment and features. He even spot shined the wheels while answering questions in the parking lot. These guys are not your typical car salesmen, they're passionate professionals that are focused on the customer experience beginning-to-end. Thanks again!

Grace

10 de nov. de 2014

We had a GREAT experience at Byers! Doing all of our homework beforehand, we knew what we wanted, what we were going to pay, had all of our paperwork for our trade in ready so all we needed was to test drive & to purchase our new Jeep! Going at both the end of the month AND a rainy day definitely helped us get a better price. Our salesman & new BFF, Matt McNerlin was absolutely fabulous! He didn't jerk us around, was extremely friendly & professional. The entire sale process took us a total of around 2hrs including test drive, filling out paperwork for our trade, and purchase of our new vehicle. When we are ready to trade again we will definitely come back to Byers! (And Matt!) The ONE & ONLY thing I would've liked to see was that it being a Jeep dealership & having a little higher end vehicles, I wish they would've had something like hot chocolate to drink and that the bathrooms were cleaner. But that is truly the only drawback to this dealer & wouldn't/didn't impact the sale. Thanks Guys for our new Jeep!

hrswhsprr

1 de nov. de 2014

Car was exactly as website described. Sales person Greg Vignon was knowledgeable and informed. Paperwork took too long to complete, about 3 hours total time at the dealership. Dealership didn't have to do financing as I already had my bank take care of it. Service department needs to pay closer attention to detail as brake warning light came on and off several times until I realized that the brake fluid was low and added it. Overall experience was OK, however, if I hadn't driven 5.5 hours and had a certain car in mind, I would have left without the car due to extended wait time.

Unhappy Military Family

20 de oct. de 2014

Service department rude. Addressed issue with service manager... still unresolved no apology. The main problem that we initially took the car in for was never addressed. Will not purchase a vehicle from them and will never use their service department. We were very disappointed. We had to take our car to another dealership.

The Tubaugh Family

16 de oct. de 2014

About 2 years ago I was pregnant with our first child and my husband and I decided we needed to get a safer and more reliable vehicle. We purchased a used SUV from another dealer , we told them our situation and that it was important for us to have something reliable and safe with the baby coming. When we bought the SUV from them they said it had a warranty that covered everything but brakes and tires, turned out it didn't cover anything! We only got to drive it 2 months out of the first 12 we owned it. We put more money into repairs then we did into paying it off. About a week ago it pretty much broke down for good. We needed a new vehicle and fast! We went to Byers and John Winkle and the rest of the good people there worked to help us get a new vehicle. We didn't think we would get one because we already have a car on loan and we were completely broke between the car repairs and the baby. Not only did they help get us financed for a new car, but we got the one we wanted and we drove it home that night! We will never shop for car anywhere else and will always recommend Byers! Thanks to John Winkle and everyone at Byers for your kindness,your time, and most of all for having a heart! Again,thank you all so much!

Gary Leja

15 de sep. de 2014

Mark Mulholland is one of a rare class of Salesmen. His manner and ability far exceeds most other Customer Care practitioners. I'm reluctant to use the over-worked word "Professional" though to compliment Mark. Of course, Mark is a professional in his capacity, he's much more than that though. He possesses an almost eerie sense of his clients needs and their personality. He has his finger on the pulse of his customers purchase-desires and priorities. In mine and my wife's purchase experience with Mark, not once did he labor the conversation with tales of "I, I, Me, Me...". He was keenly interested in what we thought and felt and I never once detected contrived sincerity from him. I feel uniquely qualified to espouse Mark's People-Skills, as I have been in Customer Care for over 25 years and therefore confident in knowing from whence I speak. I will unerringly now refer to Mark when speaking of any auto purchase, or, when merely discussing admirable and noteworthy sales acumen. Thank You, Mark, for engaging and precise work!

CSB

10 de sep. de 2014

I have a history of owning Jeeps, and Byers has been a name who has never failed me from shopping to service. From the moment, I stepped onto the Byers car lot, looking for another Jeep; I was approached by a courteous & professional sales person, John. John was knowledgable about the inventory and worked with me to get the right vehicle with the right price making my return visit an outstanding one. I love the 2015 TrailHawk, thanks to John! A well kept car lot and showroom; you could tell the staff takes pride in their work enviornment. Everyone at Byers made you feel comfortable and at ease with the entire buying/purchasing experience. I am proud to be a Jeep Trailhawk owner and would recommend Byers to family and friends.

Joyce Althoff

19 de ago. de 2014

Mark Mulholland was great. This is the 3rd . car we have picked up thru him.

Jeep Fan Man

15 de ago. de 2014

My girlfriend and I were very happy with the attention we were given from George Erdy. There was absolutely no high pressure sales tactics used. George answered all of our questions about the Grand Cherokees we were interested in. He was very knowledgeable about the product and very patient with us. All this even after we told him this was the first place we looked and were just browsing for now, just thinking about buying a Jeep and wanted a closer look. We told him we wanted to look at other Jeeps at other dealerships and he still didn't high pressure us and try to get us into one that day. We did look elsewhere and after they knew we were just taking a closer look nobody afforded us the time and attention George did. Three days later we ended up going back to Byers to deal with George. We drove home that evening in a beautiful, new 2015 Grand Cherokee. George and the rest of the staff treated us with the kindness and respect one might not expect from a car dealership. Dealing with George and Byers Chrysler Jeep was the most pleasant car buying experience I've ever had. When it comes time to buy a second vehicle I will certainly put Byers at the top of my list of dealerships to shop at.

Mother of 4 back on the road

9 de ago. de 2014

2009 Town and Country Minivan....had some problems in June with the dash board lights all lighting up and the gages not working. I took the van to a local shop where we have our oil and tires changed. They had to do some electrical work and the problem was fix. I drove the mini van to Maryland and back that month and then in July I drove to Myrtle Beach. While at the beach my van had the same problems, plus a few new ones. THe dash board lights all came on, the gages stopped working, the windshield wipers just came on by themselves, all the locks and power doors stopped working and the windows would decided to go up and down on their own. We didn't even know if it was safe to drive home. Once on the highway this all stopped and we made it home without any trouble, however, the day after we got home it all started again. We took the car back to the local shop to see if they could fix it again. We were told it was the TIPM and it would cost us about $1400.00 to fix and that solve it for us. This after already spending $600 for work done the last time. We made the choice to take the car to Byers and turned it over to Treat Bellmore a Service Coordinator. We had called and told him about our demon haunted minivan and asked for help. At this point we were having to jump start the car to even get it to run. The van was dropped of Wednesday night for service first thing on Thursday morning, with a note of all the problems we were having and a wish of "good luck". We received a call Thursday afternoon letting us know that the problem was two fold. Wiring in the trunk area and wiring in the door. That when the other garage fixed it for us the first time, it was not done correctly and this was shorting out our system. They were going to need to order a part and if they got the order in that day they might get it on friday. As the mother of four boys, I need a minivan and not having one really becomes a hardship. We gave the go ahead and prayed it would really fix the problem. At this point we figured it would just be a bandaid and we would still have problems once that was fixed. I got a call early Friday afternoon....It was fixed, no unwanted dash lights, gages work, wipers stay off when not turned on, windows stay up or down as I open and close them, and my doors lock - unlock, open and close. I drove the van for awhile after picking it up and still no problems. All this was fixed for 1/2 of what I was quoted by the local garage and they didn't have the correct problem becase the electrical problems were making the dig-box in the van give off wrong codes and they would have replaced the wrong part. Treat was very good at keeping us very informed and understood our desire to keep the cost down. That it if it was an expensive fix we might just dump the van, which would have been a shame because we love our mini van and would hate to lose it. Thank you for your help and removing the Demon from my Mini Van

Pearson Maugeri

6 de ago. de 2014

My wife and I were apprehensive about buying our first car as a couple, but we were treated very well at Byers Chrysler. Our salesman, Matthew McNerlin, was very knowledgeable about the vehicle we were buying. I really appreciated how honest and transparent the whole process was. Overall, it was a very good experience.

Kristie

5 de ago. de 2014

This was my first time buying my own car. Matt McNerlin was amazing with me as well as Jeff when Matt had a previous appointment. I had had a terrible experience at another dealership where the salesman was so pushy I had never wanted to return to a dealership. Matt was no where near pushy at all and so patient with my questions and had all the answers I needed. He even went down to another dealership with me owned by Byer's to purchase my car to make sure everything went smoothly. I will definitely return to buy another car from Matt McNerlin in the future. Thank you for making this a positive experience for me.

Susie Guerrero

3 de ago. de 2014

I'd like to thank Mark Mulholland for his outstanding service and representation of helping me purchase a new Jeep Grand Cherokee Overland. Mark went over and above his duties to make this transition happen for me and streamlined the processes as well. Thank you Mark for the great service you provided me. I will most certainly recommended my friends and family to visit you at Byers for their new vehicles.

PattyJane

30 de jul. de 2014

I have been buying cars from Mark Mulholland at Byers for many years. I just bought my fourth vehicle from him and I would never consider going anywhere else. Mark is not your typical car salesman. He is honest, fair, and works hard to get you the best deal possible on a vehicle. Years ago, Mark and Byers got me into a vehicle when no one else would and that's something that I have never forgotten. My husband also bought his last vehicle from Mark and now he's a true believer as well. This dealership is much different from others. They believe in true customer service at every level. They don't forget about you after the buying experience is over. Their service department is way out of my way (I live on the Northwest side of Columbus) and there are certainly Chrysler service departments that I could use closer to my home. The service at Byers is so good that I make the trip to their side of town because it's worth it. It's easy to make an appointment and the service is great. You won't be disappointed with Byers Chrysler Dodge Jeep!

Adam Peterson

29 de jul. de 2014

I purchased a 2013 Dodge Charger R/T MAX AWD 2nd owner. The Sales Person was Matt McNerlin. At the beginning of the purchasing process Matt was great following up whenever I had questions. Matt requested that I get my paperwork back to him as soon as possible so it counted towards his month's end goal (May). I did everything I could and to make sure that happened. Matt was supposed to overnight the documents on 5/28 but instead they took 2 days and did not arrive until Friday 5/30/2014. When I received the papers on 5/30 I got them filled out, notarized and sent back out same day (5/30) via FedEx. Matt informed me on 6/2 that he forgot to send me a few documents and that the documents he is sending me would need to be signed and notarized again. I requested the documents to be overnighted and Matt said he would do his best but would have to rely on others since he was out of the office. Once again it took 2 days and documents did not arrive until 6/4 in fact on 6/4 I had to text Matt for a tracking # (at this point I felt like I was going above and beyond). On 6/4 I left work early at 5:30; I had to go from one bank branch to another in 2 different cities to find someone available to notarize very difficult since it was after 5pm, luckily found 1 person to notarize and then I quickly drove to FedEx was able to meet the overnight cutoff deadline time with 10 minutes to spare. On 6/6 Matt sent me a text message that he got all of my paperwork and that the shipping company could come pick the vehicle up anytime. I was not able to find a shipping company so I had my father go pick up the vehicle. On 6/17 my father arrived around 5pm to the dealership it was cloudy and raining Intermittently. Before I ever signed any paperwork I had my father over at my house, and while I was talking to Matt and Nathan on speakerphone about an optional mopar warranty; I asked Matt if there swirl marks or paint chips and Matt said he did not see anything and that it appeared perfect. I asked Matt if he would detail the vehicle and Matt said it would be a shame to detail because it would be dirtier than how it was sitting on the lot. The car sat in my garage until I was able to inspect it I noticed the swirl marks on the hood and trunk, paint chip under the spoiler and hood, and a mysterious blue paint dot on each headlight. I ended up washing my car anyways despite these issues I was able to get the mysterious blue paint chip off one of the headlight. NONE OF THE PICTURES ONLINE reflected these issues (how do I know that because before I bought the car I saved all the pictures that were online from the Byers Chrysler Jeep Dodge Ram website to the desktop of my computer so I could reference it later in case the condition was not as described by Matt. If the pictures online did reflect these issues I would have insisted on a detail along with rock chip touch up or I would have negotiated the final price. I sent Matt an email with these issues along with pictures on Wednesday 6/25 asking that Byers Chrysler Jeep Dodge make it right. I feel these issues should have been caught by Matt, or the person that took the car in on trade-in from the 1st original owner, or even by the detailing staff. I paid the asking price on the website plus the document fee based on Matt word and description of the vehicle. I re-sent Matt a follow up email on 6/26 and still no response. On 7/5 I text Matt and told him I had sent 2 emails; he said to check my spam filter (so I checked spam filter no email). Matt said he was with a customer and would call me in a moment; Matt called me an hour later and told me that because my dad did not catch it when he picked up the vehicle there was nothing that Byers Chrysler Jeep Dodge Ram could do for me. Matt said it was Sunny when my father picked up the vehicle which was not true. I am unsure if I will ever buy a car from Byers Chrysler Jeep Dodge Ram again or if I will recommend them to friends and family.

Emily Augustyniak

25 de may. de 2014

I went to Byers because of a vehicle I saw on their website. The sale price was lower than most of the other dealerships around, and I even received an additional discount on top of the sale price. I wasn't sure that day how many dealerships I would have to visit to find the perfect vehicle and a price that was affordable for me. Fortunately, I stopped at Byers first and dealt with George Erdy. He made my experience painless and was VERY helpful and pleasant to deal with. There wasn't the typical haggling back and forth on prices. I was shown the best off right from the start and George even helped me to get the leather seats I really wanted. I was shown the breakdown of the price of the vehicle. He understood what I wanted and went above and beyond what you would expect. Eric took care of my financing and did an excellent job as well. It was a smooth process. I honestly have to say that this was the easiest buying experience I have ever had at a dealership and I am so thankful for it. Even my friend who was with me was very impressed with the dealership & people. It was a perfect experience. Truly a one-stop shop. Don't waste your time going to any other dealer. Go to Byers! I will recommend them to family, friends, and anyone else I know that is looking for a vehicle.

Emily Augustyniak

24 de may. de 2014

I went to Byers because of the vehicle I saw on their website. It was priced lower than most of the other dealerships around. I went in there expecting it to be just like any other dealership, and I figured I would have to shop around at other places, but I didn't have to do that. Fortunately, I stopped at Byers first and dealt with George Erdy. He made my experience painless, and there wasn't the typical haggling of prices. I received the best deal from the start. I knew what I wanted and the price range I could afford. George understood my needs and went above and beyond to get me into my Sahara. I honestly have to say this was the best and easiest experience I have had at a dealership and I am so thankful for it!! George was great to work with! Eric took care of my financing paperwork. He is also excellent to work with.Everything went really smooth. Thanks guys! I have and will keep recommending you to my friends and family. My friend who was with me during the experience was also very impressed. It was a perfect experience. Truly a one-stop shop! Don't waste your time dealing with another dealer. Go to Byers. They will definitely take care of you!!

Team Chordi

23 de may. de 2014

Purchased a 2014 Dodge Challenger RT! Absolutely love it. Mark Mulholland discussed the pros and cons of the different challenger models with us. My initial thought was a different model, thanks to Mark's valuable feedback I went with the RT and we could not be more pleased about it. It was the perfect fit for us and what we ultimately wanted. We also purchased a 2012 Town and County Van from Mark at Byers. Two excellent experiences purchasing our vehicles, we would not go anywhere else. A+ to Mark and Byers. We recommend going to this dealer and asking for Mark Mulholland. Thanks Byers! We will be back.

Mike Cleary

19 de may. de 2014

We have just bought our fourth mini-van, now a Chrysler Town and Country. We keep coming back to Byers because of the excellent service and again, as with this purchase, an easy and pain free buying experience. We were delighted to work with Mark Mulholland who made every special effort to properly inform us of our options and clearly state the pros and cons of how we might go about getting the vehicle we needed and wanted. Delivery was smooth and flawless. The Byers family and Mr. Mulholland are preserving the personal and professional buying experience we have come to expect and are truly thankful for. We may now, with our new vehicle, initiate our car's service history with the knowledgeable and personable Treat Bellmore and his entire service department staff. At Byers Chrysler the history and quality run deep.

D Smith

17 de may. de 2014

Matt was very helpful, as well as Nathan the manager. We bought a new Ram 1500 big horn with everything we wanted. Please continue to service your customers with respect and we are sure you will sell autos. Returning customer from past 4year experience.

New Ram Owner

8 de may. de 2014

I just purchased a 2014 Ram 2500HD 6.4 Hemi. The sales person, Mr. Mark Mulholland did a great job from the initial contact, working with me to get only the package, power plant, and options I required for my needs, to the final delivery of the Ram, assuring all prep items were done, and review of the vehicle systems. There was never any pressure to add options that did not meet my needs. All option recommendations were explained in detail so I could make the best informed decision. I also dealt with Mr. Steve Carlson (sales mgr) on a limited basis who I found just as helpful and informed. I do not generally enjoy buying vehicles but in this instance, I had a very good experience and highly recommend Mr. Mulholland to anyone purchasing a new vehicle.

DD Big Horn

7 de may. de 2014

Best prices hands down!! I purchased a 2014 Ram 1500 Big Horn and Matt McNerlin helped every step of the purchasing process. I will definitely be back for my next truck or car.

Dr. Nancy

6 de may. de 2014

Our 2000 Dodge Durango finally died and we had to make a quick purchase. Everyone at Byers was extremely patient and helpful. Our salesman , Andy King spent hours with me answering questions and going over different buying options. Nate Sherman, the sales manager was professional, courteous and made sure the transaction went quickly and efficiently. The finance manager, Jason Spires is the nicest , most informative person that you could ask for.and he made sure that we understood the details on the paperwork and the sales agreement. The Byers sales force went out of there way for us and I greatly appreciated it. I would highly recommend them for your next new car purchase.

BigDoc

4 de may. de 2014

Just got my 3rd vehicle from this dealership. I have dealt with Mark Mulholland on all 3 and he's been excellent each time -- we discussed what I was looking for over the phone and he had the vehicle pulled up front and ready for me to look at when we arrived. He also knew what I was trying to accomplish in terms of lease vs. buy so he only gave me pricing for what I wanted to do -- he didn't try to push other options. Further, he was aware of a variety of incentives that were available so he explored a number of options and made a number of inquiries so we could see what would be the best situation for us. Also, the finance representative, Jason, was very thorough, friendly and pointed out all of the relevant items on the documents I was signing which made the process easier and more comfortable for me.

Glenn Claxton

1 de may. de 2014

I was looking for a cargo van on the Internet to purchase and I found it a Byers. The representative by the name of Matthew McNerlin answered my request within five minutes of me sending the email. He was very knowledgeable to what I was looking for in this vehicle and very professional and polite. I am located in New York City and they were able to get the paperwork to me and we closed the deal in less then three days with no hassle or anything stress. I will be flying in to Ohio to pick up my vehicle and they offered to pick me up from the airport. I will always do business with this dealership because they treat you like family and not like a stranger. I recommend them to anyone who is looking for a decent used vehicle or new one.

Bill

30 de abr. de 2014

Matt treated me great. He is a professional, and a good person.

Victor & Mary Jo

24 de abr. de 2014

We were just looking, not expecting to buy at this time. But, George Erdy, Sales Consultant was very helpful and friendly and explained buying versus leasing a new Town & Country van. We decided buying would be our best option. After a test drive and talking about buying today, George was able to find a better loan rate than we could on our own, plus a nice trade-in allowance. Thanks to him and Jason Spires, Finance Mgr., we left Byers with our first new vehicle purchase in 38 years.

Debbie Stoops/Cecil Dixson

12 de abr. de 2014

My husband and I came on the lot to make our usual "car wish list" and John W. walked up to help us. Little did we know that we would come the next morning and pick up our brand new car. They were dedicated to serving us and made us feel so welcome and appreciated. I can't thank you all enough. I love my Jeep. That was one of my wants for many years to have a jeep of my own. You all made that dream possible. I am so pleased. Hook line and sinkers Byers is the top of the game in my book. Excellence above and beyond Thank you so much gene and deb dixson

Regular customer

10 de abr. de 2014

Have purchased several vehicles at Byers previously and have my vehicles maintenance done at Byers Chrysler Dodge & Jeep dealership. Was looking to trade my 2007 T&C Touring van and saw a new 2014 T&C Touring on the lot that met my specs. Sent an email to dealership inquiring on this van and received a response from George Erby. We set a time to meet the next day. The van was ready for a test run when we arrived at the dealership. George was excellent to work with. He answered all our questions, got an appraisal on the trade-in and we reached a fair purchase price.. George was friendly, courteous and made the entire deal an excellent customer friendly experience. I will definitely go back to Byers and George for my next vehicle purchase.

hubbucks78

31 de mar. de 2014

Good Stuff! Byers was good to work with, didn't play games and considered counter offers with out dragging their feet. Strait up yes and no answers. I will be going back for our next purchase. Thanks Byers

Ryan

29 de mar. de 2014

My wife and I walked into Byers not sure if we'd come home with a new vehicle, but with great patience and knowledgeable advice Andy King helped us take the keys home to a brand new Jeep. The personal atmosphere at Byers is what puts it at the top. Everyone takes their time to say hello to every guest and you just feel comfortable being there. As first time buyers, we highly recommend checking out this dealership because they want to sell you the right car and welcome you to the Byers family.

Chris

23 de mar. de 2014

Our family has trusted Mark Mulholland and the staff at Byers Chrysler/Jeep for 20 years. No sales tactics, always willing to take time to find the right fit and deal for our car purchases. Thanks Mark and Byers Chrysler!

Chloe

19 de mar. de 2014

My younger brother was in the market to get a used car and trade in his 13mpg gas guzzler F150 I recommended he check out a 2008 Toyota Prius this dealer had. I contacted the dealer through this website and within 5 Min I received a telephone call From Matt, he was very polite and we discussed this car and my brothers needs and Matt set up a test drive the next day. We arrive at the dealership the next day to see the car already pulled up and appeared to be freshly cleaned, a very nice touch. We were greeted by Matt and we first showed him the truck we were trading in.and began the process of getting the truck appraised. Matt then proceeded to show us the features of the Prius and he was very knowledgeable about the car. he did a complete walk around of the car and we decided we wanted to take it for a test drive, he took my brothers information and quickly got him setup for a test drive while the truck was being apprised. My brother loved the car and we came back and expressed his desire to purchases the car. We knew going in that he most likely had negative equity in his truck Matt did everything he could to get us the most possible for a trade in, Matt was upfront about everything and confirmed that he did in fact have negative equity that would need to be rolled into the new loan and that he would definately need a cosigner. Matt was patient while we obtained approval from our father to cosign on the new loan while he waited. Matt was able to get things setup even though our father was unable to come with us to sign paperwork so he was able to do the credit approval over the phone. Matt and his boss did an amazing job at getting us a good deal on financing even though there was a lot of negative equity that needed to be rolled into the new loan. they contacted several finance companies to get us the best deal.My brother was able to sign his part of the paperwork and Matt allowed us to take the new car over night with a fresh full tank of gas to have our father sign his parts of the paperwork and bring it back the next day. they were able to transfer the plates over from my brothers truck to the new Prius. over all this has been the best car buying experience ive ever been through, everyone at the dealership was very friendly and our salesman Matt was wonderful the first salesman who i have ever felt actually cared about us and made the car buying process as simple and fun as possible. I cant begin to say enough nice things about Matt he had good sense of humor and was more than willing to explain everything every step of the process. I will definitely recommend Matt and Byers Chrysler Jeep Dodge RAM to anyone who needs a new car. I plan on going back when i personally need to purchase a new car

Jay Jones

12 de mar. de 2014

I just closed a deal with Jerome Wilson at Byers and I was extremely pleased with the service. I was in the market for a new vehicle and the choice came down to Byers Chrysler and another location. Jerome stayed late to allow us to test drive the vehicle we purchased and was extremely aggressive (yet professional) in pursuing my business. I appreciated the process and Eric Strickland did a very good job answering all of my questions and making the paperwork process hassle-free. They treated me with respect, worked the deal to my liking and are open and honest about everything. PLEASE do business with them TODAY!

M.D.Smith

11 de mar. de 2014

As the title suggests, Excellence in service continued. To give you a little background, my experience with Byers began about 6 years ago and has continued ever since! I had a VERY distasteful experience at another local Ram Truck dealership in the metro Columbus area. This experience was nothing short of a clip out of a movie in which a greasy haired salesman in a leisure suit from the 1970's tried to tell me what I needed, rather than listening to what I wanted. After an hour of being pressured, I finally remembered the quote that says "the reason that most people cannot hear is because the are too busy talking". I politely excused myself and decided to look elsewhere. I ran into an employee of Byers (Robert Wilson) who referred me to a salesman by the name of Mark Mulholland. From the very first meeting, I realized that this relationship was "going to work" so to speak. Mark sat down and listened to my needs and wants and then made educated but measured recommendations. Marks experience and calm confidence made me relax and actually enjoy the process of purchasing a truck. That was (now) 3 trucks ago! I just yesterday (03/10/2014) purchased my third brand new truck, this one was Dodge Ram 2500 with a Cummins turbo diesel power-plant. Never have I been treated so well by so many people, who by all rights never had to be in the first place. From the point of specifying my vehicle, to ordering and then on to financing this process was painless! The manager Steve Carlson is second to none when it comes to being an advocate for the customer. He fought hard to find me the absolute best financing rate available, and I have to say he has done this every time for me, without question! Byers is a one stop shop when it comes to all of your vehicle needs, whether it be new, used or repair! Since my purchases I have never had maintenance performed at any other place besides Byers. Their service staff has always provided efficient and effective maintenance on all of my vehicles, whether it be routine preventative or required recall repair. Ron Brown (service manager) runs a tight ship and maintains a staff that is comprised of well trained and experienced professionals. His right hand man, Treat Bellmore is and always has been more than accommodating to me. You can always guarantee that you will be greeted with a smile and a "How are you doing" from him. The entire Byers team has always surpassed by expectations as a customer and have honestly made me feel at home anytime that I have been in. Perhaps the best thing that can be said is this quote: "We are what we repeatedly do. Excellence, then, is not an act, but a habit. This organization certainly embodies excellence and professionalism and I would (and have) recommended them to anyone who is in need of a vehicle!

Kristina

6 de mar. de 2014

I was hesitant to trade in my mini van because I dislike the car buying process. I was referred to Byers Jeep and am very thankful. I actually enjoyed finding the right car for me and the hassle free buying process. Everyone who I interacted with could not have been more kind or helpful. David, Drew, and Steve along with others were outstanding. I just got my Jeep Cherokee home and along with showing it off am learning to work all the wonderful features.

Rita

3 de mar. de 2014

PC12312011 The salesperson Mark was very courteous and knowledgeable in helping me figure out which vehicle best fit my needs.

Jeff in Cbus

18 de feb. de 2014

Purchased new Jeep Grand Cherokee, staff couldn't have been more helpful, Especially sales person Andy King and sales manager Steve Carlson. Once it got time for the finance portion of the transaction manager Jason Spires kept up the great work and got me through the process without delay. High marks to GM David Johnson and his team for making this the best car purchase I have ever been a part of.

Danette Graham

17 de feb. de 2014

I am amazed of the deal and the process of purchasing the vehicle.

Jane - Very satisfied customer

17 de feb. de 2014

I worked with Mark Mulholland and he was very helpful as I was trying to compare vehicles and options. Once I had decided between two vehicles, he spent a lot of time explaining everything to me prior to test driving. He was extremely patient and knowledgeable on equipment and took time to make sure I understood everything. I never felt rushed and Mark was very easy to talk to. As for the financing part, Jason Spires explained everything to me throughout the process. Between the two of them everything was very clear and I had all the information I needed to make the tough choice of which vehicle I would buy. This was the best car buying experience in 20 years for me. I also met Steve, the new car manager and I was truly convinced I made a good decision to purchase at this dealership. The team I worked with was awesome! It was very evident that all three of these men care about the customer and take great pride in their jobs,

Kevin D

17 de feb. de 2014

I had the wonderful pleasure of meeting Matthew McNerlin at the Hamilton Road site and I appreicate his style and his energy and his out going personality to sell a car... Most times you go to dealerships and the sales people are pushy and just want to put you in anything just to get a sale however that was not the case... Funny I came in for an appoitment that he scheduled to look at a car that I had seen online for weeks and by the time I got there the car was sold, however I got a BETTER CAR because of Matthew and I really am so happy with my purchase.. I was amazed by the entire staff and if there is any reason that I need to purchase another car I will be calling Matthew and I am telling everyone I KNOW to visit.. Thank you Matthew and thank you to the entire staff... Kevin

Robert D Edwards

13 de feb. de 2014

Mark is a great salesperson, full of vehicle knowledge, and concerned with my vehicle needs, and the price i needed to reach in obtaining the truck.Jason and Steve are very helpful and worked to finalize the deal. Nick worked very hard in presenting the vehicle for delivery.

PDL and RRL

30 de ene. de 2014

We experienced a very enjoyable car buying experience. Our first contact was started over the phone with Greg Vignon, who discussed the vehicle that I was interested in on the website and it's availability. Once Greg confirmed it's availability, we setup a time for a test drive. Greg had the van ready when my wife and I arrived, but Greg was completing another sale with a customer at the tim. Greg quickly linked us up with Matthew McNerlin to help us out. Before we left the lot, Matt was very helpful and we went through the features of the van. He was very knowledgable about the vehicle. We had lots of questions, and Matt was very thorough in his replies. It's clear Matt enjoys his job and it showed thru the entire process. I came in with a pre-approve auto loan, and you found us a better interest rate. Eric , the Finance Manager was also excellent and finalized the process. Great job to all of the Byers Chrysler Jeep Dodge team we met!

JoyceP

29 de ene. de 2014

Purchased a new 300 from this dealership in December, 2014 and had a very good buying experience. Had talked to the salesman, Mark Mulholland in September but at that time they didn't have an automobile that we were interested in. The dealership is not pushy and are very helpful in trying to locate a car that you are looking for. In December we saw an automobile on their website and called Mark to inquire about it. We remembered us from our last visit and we set up a time to test drive the vehicle and bought it that day. After visiting other dealerships I found that Byers is the most helpful and seems to follow-up if you call with questions. I would highly recommend them to anyone.

Earl

27 de ene. de 2014

I had a great experience with my recent car purchase. The staff was very friendly, Mark and Jason were tremendously helpful!! Mark found what I wanted and helped me move into my new car. He stayed to help me until I rolled out of the garage. I would recommend anyone that's looking for a car to visit this dealership, the buying experience was excellent. Thanks again to Jason, Mark and for Steve making it happen!!

Schlumpf

26 de ene. de 2014

That was a great bying experience - after I had found my new car the whole paper work process was pretty quick and I could drive home in my new car. Thanks to the whole team frm Byers.

TAM

24 de ene. de 2014

I have purchased multiple vehicles from Mark Mulholland at Byers, and every time the experience has been wonderful. He is always very professional, courteous and knowledgeable about the vehicles. Unfortunately, I never know what vehicle I want to purchase, so I tend to take up a lot of Mark's time while there. Yet, every time he is very patient with me. Mark took me on multiple test drives of different vehicles, spent hours going over the details of every vehicle I inquired about, and helped me make an informed decision as to which vehicle was best for my family. Jason, the finance manager, and Steve, the new car manager, were extremely helpful and great as well. I'm pretty sure if I had to deal with someone like me, I'd pull my hair out. Yet Jason patiently worked with me running numbers on vehicle after vehicle, while Steve and Mark worked with me to get me the best vehicle for the best deal possible. After I purchased the vehicle, Byers made sure it looked tip top, and Mark spent additional time going over all of the vehicle's features before I took it off the lot. In the end I ended up with a Cherokee Limited and have to say I have never been happier. It is the extra time, care and professionalism Mark, Steve and Jason exhibit that makes Byers Chrysler Jeep Dodge Ram the only place, and Mark Mulholland the only person, I will ever purchase a vehicle from again. It is nice to know that there is still a place out there that makes customer service a priority.

Dana S

22 de ene. de 2014

The weekend before, my wife and I had purchased a new car at the Mega Dealer in town, and our experience at Byers was so much better. The staff was friendly and polite and the sale was quick and smooth. George E. was aware of our needs and did a great job of helping us find what we needed. The finance side was quick and painless and there was no pressure to buy the add-ons, though we did end up purchasing some of them. I would definitely recommend this dealer to others.

Lady Grand Cherokee Whisperer / Buck slayer

1 de ene. de 2014

Great experience purchasing my 2014 Grand Cherokee on 12/30/13. Aaron Runge was our salesman - stayed late, worked hard and got us the dollars that we wanted on trade in. A little preoccupied with his phone, but he was dedicated to taking care of peoples car buying needs! Thanks Aaron!!

SPMP

31 de dic. de 2013

I could not be happier with another easy, quick and successful transaction from this dealership. This is transaction 3! Their staff is always friendly and welcoming. In addition, they do not hound you to buy a car. They have a very laid back approach to the car buying experience. I worked with 3 great staff members. Steve Carlson is so friendly and is there to make sure that everything is done to your satisfaction. Andrew Songer, my salesperson, is very informative and answered every question I had about the new Cherokee. He really made sure I knew about every little button. I am a buttons person, so more buttons the happier I am! So some of these features were incredible! Lastly, Jason Spires, he is the finance guru. Having purchased from Byers before, Jason knew how precious time is for me and he had all of the paperwork ready to go and had me in my new Jeep less than 2 hours (start to finish). I definitely recommend everyone to use these folks with your next new car purchase! There is something for everyone!

Travis Focht

24 de dic. de 2013

First off let me tell you, if you ever pay a used car make sure you get a independent Inspection done. So my wife and I was looking buying a new car, however, are budget would not allow us too. So we started to look went over to the used car lot and my wife seen a Volkswagen Passat that she liked. So we test drive it and like it. So we decided to buy it, however, the manager told us that the car just came on the lot and had not been inspected. We needed a car in the next couple days so I told him we will take it after they do the inspection. The manager told us that the only way they will hold the car is if we have a contract in place. He assured me that any problems seen or any indications of any problems would be addressed. He also told me they would detail the car and change Oil and refill all fluids. So i made the mistake of going ahead of signing a contract for the car with the price as if there were no problems with the car. (Quite embarrassing to admit that i got taken advantage of). We were told it would be done and ready the next day. So that was on July 2. I called the next day to see if the car was ready and they told me that they had to fix the something in the trunk. So I called each day and was told that maybe the next day. We did not get our car until July 6. While we drove our car the first day, we opened the back door and a loud grinding noise came from the hinges (we were told that they would fix that). so after a month and a half of driving, the catalytic converter fell off or Disintegrate -depends which one of the mechanics at the Dealership you ask. The service center also told me that oil was 2 quarts low and should be changed. The dealership at first refused to pay for anything. After I kept calling, they agreed to pay for half the repairs but the manager refused to pay for half if his Byers Servicing center did it. He told me that he would have a third party muffler shop do it. He had the car towed to the Muffler shop, which refused to tell me any information on the cost of the repairs; they stated since Byers brought it in, they did not have to tell me anything. The cost of the repair, ended up being a hundred dollars more then they told me it would be. After another 2 months of driving the car, both Drive axles needed to be replaced, and then I was told that the rotors needed change too. So I will never buy another car or recommended from Byers again

Amy

21 de dic. de 2013

I researched the dealership and vehicle online before going. I knew what vehicle I wanted and when I got to the dealership it took less than 3 hours to drive off in my brand new jeep Cherokee limited. My sales consultant was George Erdy. He was extremely friendly, professional and knowledgeable about all the vehicles they sell. He went above and beyond to meet my needs. The financing was great. George asked me what I wanted to pay and what I wanted for my trade in plus interest rate. The finance guy gave me what I wanted and even got a better interest rate than what I asked for. The whole experience with buying my vehicle was the best I have had. Plus this wasn't the first time buying a new vehicle its my 10th. This dealership is top notch. Thank you George.

MSW

20 de dic. de 2013

Byers does it again. I've used Byers in the past to service my Jeep and this time I used them to purchase my new Rubicon. The experience was very fast and friendly. Everyone was extremely knowledgeable and courteous. Steve was selling the car and he did so in a manner that was respectful of my time and experience. I appreciate how the entire process felt very non-pressured and how smoothly the buying went. I'm loving my new Rubicon and would recommend Steve and Byers to anyone interested in purchasing a new Jeep//Dodge/Ram. MSW

Michael

18 de dic. de 2013

I recently purchased my third Jeep Grand Cherokee from Byers. I have dealt with Mark Mulholland for every purchase and have enjoyed every experience. Mark is a no pressure sales man, I never feel pressured to make a deal or tomorrow it will change. Mark is supported by excellent management, all the people involved have been were very kind and respectful. Every time I have gone back Byers, I find the same people which I always find easier. I would send anyone I know to Mark and not worry about hearing anything bad about my recommendation.

Cheryle

12 de dic. de 2013

Pavel was so helpful, he asked many questions to find just the right vehicle for me and my specific needs. I am not an easy customer, I have a long list of criteria, but he was very patient and kind with me. He kept in touch regularly to let me know what he had found. He is very easy going and comfortable to talk to and I never felt pressured in any way. I would not hesitate to recommend Pavel to my family or friends in the market for a car.

Cheryle B.

11 de dic. de 2013

Your salesman, Pavel, was so very helpful and I'm afraid I didn't makie it easy for him. I wasn't looking for a car when I came to your site, but as I looked around and test drove a few, I started compiling my list of needs if I decided to take that step. My list may have been a little extensive, but Pavel showed me several on your lot and other lots that met many of my criteria. I believe he did all he could to satisfy me, but I was becoming so comsumed by this whole process (totally of my own doing) and decided to step back for a while, get my finances in order so I know better what I have to work with. Pavel is an excellent salesman, not pushy, but diligent in his quest to find just the right vehicle to fit my needs. He was very contientious to show me everything each vehicle had to offer inside and out. I would not hesitate to recommend him to family and friends.

Sha

30 de nov. de 2013

I had a wonderful experience with my recent purchase of a 2013 Dodge Journey. Matthew McNerlin was incredibly helpful. His style is very low/no pressure, which is not what you expect from a car salesman. Jason worked with me for financing and also provided excellent customer service. My next purchase will likely be from Byers.

paredez

27 de nov. de 2013

Andrew King was so helpful and gave me great service . I will tell all my friends about the great service I received. Thank you again Andrew King.Roman R Paredez

Teammom3

26 de nov. de 2013

My car buying experience was Terrific!!! Matt McNerlin made everything so easy. I called to inquire about the car and he was great about giving all the information. I live near Cincinnati so I wanted to get as much information before I drove up to Columbus. Matt pre-qualified me and made the buying process a breeze. Jason Byers was wonderful with all the financing and we were in and out in record time. I am VERY satisfied with my experience with Byers and will definitely be back to purchase cars in the future. Wonderful job everyone!!! Thanks!!!

Raiders23

17 de nov. de 2013

Byers is one of the most reputable dealers in the area. Had trouble getting financed but they kept working till it got done. Matt was very helpful and diligent in making it happen. Good place to buy a car.

SR

16 de nov. de 2013

One of the best car buying experiences I have had. My salesperson was Mark Mulholland. He was the most professional, down to earth, car salesperson I have ever done business with. He was extremely knowledgeable and ensured that I was well taken care of from the moment I walked in to the dealership for the first test drive to the moment I left the dealership with the car. I can say that Mark was the primary reason I ended up buying from Byers and not another dealership. Negotiating with Steve was a fun experience, he's pretty old school and if you like talking numbers, he can go back and forth with you for hours. Also one of the best sales managers I have met. I have been to dealerships where the first offer they come to you with is almost insulting and arrogant. Not here. Steve was trying to sell a car and he did it in a friendly, respectful manner. Jason in finance did all the paper work with me. Again, most guys in the finance department at other dealerships are pretty bland......what do they care, the deal is done, why should they have a personality? Jason was friendly and double checked all of the paperwork.....even found some errors.....to ensure that every T was crossed and I dotted. So, had a great experience with the guys over at Byers Chrysler/Jeep. I would definitely do business with them again. On top of that, my wife and I have tried to do some business with Byers Audi.......had no where near the same experience with them that I had at Byers Jeep.....one of the reasons why my wife is driving a BMW rather than an Audi. If I were Byers, I would have Mark and Steve go and train the guys over at Audi. Thanks for the great service!

D'lana Hunter

4 de nov. de 2013

This was a wonderful buying experience. Upon speaking to Matthew McNerlin I stated everything I was looking for in the deal. After going in, on Thursday, Matthew McNerlin IMMEDIATELY started working on my request. On Friday morning Matthew McNerlin called me and said those 4 words we all wanna hear, "Come get your car". Too busy on Friday, I went in on Saturday and picked up my car. The price was right, the car fit my specification request, payments in my budget per my request, AND the ENTIRE STAFF was friendly and personable. It will be a few years before I can shop again, HOWEVER I will be going back to Byers at that time.

Not Interested

4 de nov. de 2013

We contacted dealer immediately, made a visit to dealer. Auto in question was unavailable, though we were told it was in shop for 120 point inspection. Next day, sorry, car was never available. STOP leading people in with false advertisement.

Cornfed Red

1 de nov. de 2013

I just purchased my 4th vehicle from Byers. The experience was amazing as always. Ask for Mark Mulholland. There is no pressure. He tries to find the exact vehicle you need. You deal with Mark through the entire process. There is no "process" gauntlet you have to navigate; such as, where the "Sales Manager" suddenly appears to be the "bad cop" and screw up the deal you had going. Oh... I did get to meet the Sales Manager, Steve, not a bad cop. The finance guy, Jason Spires, was professional and courteous. The paperwork was ready to go and the process went smoothly. If you are looking for a new car? And want to be treated with dignity? Would you like to think about your purchase decision? Ask for Mark.

Ric F

24 de oct. de 2013

I purchased a 2014 Jeep Wrangler on October 23 2013. I had registered on line that I was interested in a Jeep. The next day I received a phone call from George Erdy and the rest is history. George went out of his way to make this happen.I would highly recommend Byers Jeep and George this was a real pleasant experience.

Stella by Starlight

16 de oct. de 2013

I can not express how much I appreciate the hardwork done by Mark Mulholland and Jason Spires to help me get a brand new car.There positive energy,centered thinking,and caring attitude for me shine through even when I thought this would never work. They showed care and consideratin in what they did and said.They build trust with the customer add value to the customer interactions. Mark is a excellent salesperson and Jason a excellent finace rep..They do everything possible to make sure you leave happy and driving.These men are a great asset to your company and pleasant to talk with.This is my 4th car in 6 yrs. Thank you for you done for me.Sincerely Ms. Stella Williamson

Desaree Vina

9 de oct. de 2013

Mark Mulholland and team have done it again! This is my third van from this team and they delivered the respect and positive experience yet one more time. The fact that I called and told them exactly what I wanted and there was no hesitation only the eagerness to help me out. Thank you team !

Deborah Felton Hershberger

6 de oct. de 2013

Need a new vehicle? Go see Aaron Runge, have Jason Spires do the mountain of paperwork and meet Steve, the manager for a stamp of approval on negotiations. Today I walked in pretty much knowing what I wanted, got a lot of information NO PRESSURE by these respectful and professional auto experts. I've been buying new vehicles since age 18...a llooooonnngg time ago :-) today was by far the best experience yet. Drove away with a 2014 Jeep Wrangler Unlimited Sport. Sweeeeet.

Satisfied customer

1 de oct. de 2013

I just purchased a 2012 Jeep Wrangler last Saturday. Matthew McNerlin and Eric Strickland were great to wok with and I would highly recommend Byers when searching for a vehicle. I was satisfied with the trade in that I received for my 2011 Camaro. I believe that the price of the Wrangler was very reasonable compared to other similar Jeeps in the Columbus market. Matthew and Eric were knowledgeable and most of all; professional. I will be recommending Byers to all my friends and family. Thanks to Matthew and Eric for all your help! You both were great! Paul

HHA Neighbor

1 de oct. de 2013

When I heard that the Dodge Dart was coming back I was excited. Back in the early 80s I had a 2 door Dart and loved it. I know Mark Mulholland and asked about it and when the literature came out he brought it to me. I've always been a Dodge/Chrysler person. Though my 2005 Nissan Altima had been a good car, 8 years later it was time to move forward. Today I drove home in my 9th Dodge/Chrysler vehicle, my new Dodge Dart and I couldn't have done it without Mark's help. He listened when I told him what I wanted, could afford and he worked with me. He sat in the car with me and went over everything, from going over the display screen to the pressure in the tires, he took his time in explaining how things worked. I am so grateful and so happy with my new car. I truly appreciate Mark in his knowledge and his help. I would recommend Mark to anyone looking for a vehicle. Thank you Thank you Mark. Hubby and I are taking a long drive this weekend.

Mark Jeeps

30 de sep. de 2013

I have purchased several cars from Byers Jeep and specifically Mark Mulholland. Each experience was excellent from start to finish. I highly recommend buying your next care from Mark at Byers.

Julie R

18 de sep. de 2013

I worked very closely with George Erdy to lease a 2014 Jeep Wrangler Sahara for my boss. George was THE BOMB...best car salesman I have ever worked with. He made the process of securing a car...not for myself mind you but for someone else....so easy. He found exactly what I wanted, was very patient with all my questions, worked with me on things not usually requested in the lease process (my boss wanted the tires turned around so that the white lettering didn't show!) and in general, made me a very happy customer. I would recommend Byers to anyone looking to buy or lease a car, and be sure to ask for George. He truly is the best.

BJ's mom

8 de sep. de 2013

Just purchased a new Jeep Wrangler Sport (my third from this dealer) and salesman Mark Muholland. Mark always does an outstanding job for me. My new Jeep is always ready to go when I arrive at the dealership, with a just few last minute tasks; moving my wheel locks, floor mats, lil' things. This time, picking a color was a little harder for me, and to help me....Mark emailed me photos of the Jeeps on his lot, the 2 that I was trying to decide between...and that was awesome! Made deciding on my new favorite color, really easy. The dealership is very clean, clean restroom and the vending machines all were operational. One detail about the facility that sets this dealer apart from others; they offer FREE WiFi and even have the password posted making it very easy to use. And, that is great while you wait. Love my new Jeep! This is the first Jeep that I ever had, that a total stranger (while waiting at a stop light) told me was "beautiful"! But, it is a unique and beautiful color.

John B

1 de sep. de 2013

i bought 2013 ram 1500 big horn and saved over $ 2500 over any other dealership Greg was great to work with would buy from them again

daddymack

30 de ago. de 2013

I took my 2001 Chrysler Sebring Convertible for regular service. I told them the top was not working correctly and requested an estimate. When I got the car back, they gave me an estimate of $1500.00 to replace the hydraulic motor, telling me that it was leaking and needed to be replaced. They did not secure the rear back seat to the clips (which they should have done.) I looked up the part they wanted to replace - $226.00 retail. I ordered the part. When it arrived,l I looked at the old motor and realized there was nothing wrong with it, but since I had the new one, I installed it myself. It took me 45 minutes, and the pumped worked perfectly. I realized that the problem with the top was a leaky cylinder on one side. Ordered the part for $100.00, and had a local convertible top company install it. It took them thirty minutes and they charged me $150.00 for both the cylinder replacement and to replace the hoses. I could not believe that Byers wanted $1500.00, and they were replacing the wrong part! Do not trust them.

lp&hrp

29 de ago. de 2013

We purchased a 2014 Jeep Patriot, August 22, 2013, and it was the best car buying experience we've had in 40 years. The salesman, George Erdey, called my husband back almost immediately after we'd sent an e-mail regarding the Jeep Patriot. He was patient and listened to all of our questions and comments and made us feel like we were the only customers he had helped or was planning on helping that day. Everything was handled like clockwork, including financing, paperwork, and car preparation. We opted to have the polysteel coating applied to the car and were told to come back on the following Tuesday between 8 and 9 am and the car would be done in about three hours. They took the car back within ten minutes of my husband arriving at 8:35 and the car was done by 10:30. We are extremely pleased with Byers Jeep Chrysler Ram and highly recommend their dealership.

Noah

27 de ago. de 2013

Initially spoke to Byers's Internet salesman Matt McNerlin after noticing the Cashmere Pearl overland on their website. Me and my wife were willing to drive 2.5 hrs to meet Matt after our initial conversation. He was very courteous and made the buying process a breeze. I will highly recommend Matt to others at home and tell them it's well worth the drive up to Columbus. Thanks again

Mike R

25 de ago. de 2013

What a pleasure it was to purchase my new 2013 Ram 1500 Laramie from Byers Ram and Mark Mulholland! This dealership is nearly 3 hours from my home and it was well worth the drive. Mark was extremely knowledgeable and accommodating especially with the distant. He was well prepared when I arrived at the dealership for delivery and spend the needed time to deliver the vehicle. Jason (finance) was also extremely courteous and organized. I have purchased many new vehicles over the years, but Byers tops my list! WELL Done gentlemen! But, to go above and beyond, I somehow left my wallet in my traded vehicle and called Mark on his cell (yes, he gave me his cell and took several calls from me on his day off) and he located it. Jason even offered to meet me with it on Sunday!!!! WOW. They are overnighting it to me. Can't thank you guys enough. Oh, by the way, LOVE THE TRUCK!

Andrew

22 de ago. de 2013

I just wanted to thank the staff for helping me through the purchase process back in July. In particular, I wanted to thank Andy King for his time and patience. I had visited other dealerships prior to going to Byers, but I didn't feel the same comfort level as I did at Byers. They worked with me to provide the best financing and took the pressure off by listening to and understanding my concerns. The experience went well, and I definitely left the lot with peace of mind.

Dirtyfonzie

20 de ago. de 2013

Recently purchased a new Challenger from Andy at Byers Chrysler. He was great. Helped me out with finding a trade-in for a classic car (which ultimately did not get utilized) and walked me through the process of getting the exact car that I wanted. He was very diligent in keeping in contact with me through the whole process and did whatever he could to get the car delivered when promised. The actual purchasing process was a bit laborious due to their financial staff being out that day (took over two hours). Not sure what happened there, but overall the staff were great and it was a very good experience. If you're in the market, stop in and pay Andy King a visit. he'll take care of you!

BP

13 de ago. de 2013

Recently purchased a 2013 Jeep Wrangler from this dealer. Dealt with their internet sales representative George Erdy. Very exceptional and professional experience that included good communication and follow through by George and his team. Would recommend George and this dealer to others.

Bob H

8 de ago. de 2013

Recently purchased a 2013 Dodge Caravan SXT. I initiated my buying contact with the Byers dealership via an online email inquiry about the Caravan line. I received a prompt reply from sales representative George Erdy, and thereafter engaged in preliminary negotiations over several days via email. The emails from Mr. Erdy were responsive to my questions and direct with respect to pricing and current offers. Once I focussed on the vehicle I wanted I visited the dealership for a test drive and final purchase negotiations. were conducted on site after a test drive. Although the negotiations took several hours [I'm a consumer law attorney] Mr. Erdy never pressured or hurried me, and he remained positive that we would eventually get to a win-win situation--which we did. Thanks George.

Jim and Ginny Farrell

6 de ago. de 2013

My sons car broke down and my husband and I decided to give him our old 2006 Chrysler Town and Country van. So we were looking for another van that would be similar to our old one. Mark Mulholland delivered beautifully! He was very patient while we described what we were looking for and knew what to point us to; it was a 2013 Dodge Caravan. He didnt try to up sell us to something we didnt want or would feel uncomfortable driving and gave us what we wanted. He took the time to explain every little detail about our new van. The entire process went by smoothly and we didnt feel any pressure at all to buy, in fact we felt more pressure in just having something for our son to drive than to buy a new vehicle. That is how easy and laid back everything was. We hope Mark will be there for years to come and that the next time we buy a new vehicle he is there.

LoriCinOhio

2 de ago. de 2013

My husband and I went in to look at Jeeps. We dealt with Mark Mulholland. He was very polite, well informed, and we felt no sales pressure what so ever. We walked out of the dealership with a 2014 Jeep Grand Cherokee Limited-Beautiful and rides like a dream! I went back a couple days later so they could clean it up and give me some helpful hints with the latest and greatest technology. Mark was very patient and explained everything in a way that I understood how and why these features work. This is our 2nd Jeep from this dealership-I hope Mark is there when we buy our 3rd!

Joyce H

27 de jul. de 2013

Went to Byers to get information on their Jeep Wrangler due to their great selection; and, ended up buying a new 2013 Jeep Sahara Unlimited. Andy K promptly greeted us at the door and focused on our questions and concerns. Andy was like having a personal shopper. His knowledge and expertise gave us everything we needed to make this a fun buying experience. The entire staff at Byers made this a day to remember. The teamwork at this dealersip will make me a repeat customer.

theresa b

24 de jul. de 2013

Matt handled my sale from the first interest I showed through the internet..he answered my guestions and assured me he and his team would vocable to get me financed...I was two hrs sway from the dealership but matt encouraged me to make the trip. I did..and was in good hands all the way from looking to signing..I found out matt came in in his day off to handle the sale. Great job to matt and the team. duality service and friendly folks..recommend byres on ham ilton rd columbus..

Kelly B.

23 de jul. de 2013

I was in deperate need of a good used car. I ended up calling Byers because of an ad I saw online. I called to get more info and the next day I was at the dealership. Andy was able to answer all my questions and made recommendations based on financing, my needs, age and mileage. I was allowed to take it overnight and have it checked out by my mechanic. The mechanic was so pleased with the condition of the car that he told me not to pass it up. I got the best deal ever. The car is fantastic and i am a happy camper. I asked for an alignment, car wash, new fob battery, oil change and full tank of gas. Done, done, done and done. I will always shop for a vehicle at Byers and will request Andy K. be my sales person.

Norma Laveck

30 de jun. de 2013

Thanks Mark Mulholland for coming in on your day off to assist us! Second time buying a Jeep from him, and I won't go anywhere else! Excellent customer service, no pressure. Loving my 2013 Jeep Wrangler Unlimited! Norma Laveck

buckeyegrl

18 de jun. de 2013

Steve and Mark gave us excellent service with my Dad's car.

2112Fan

13 de jun. de 2013

For some reason or another, I purchase a vechicle every couple of years, I have bought many autos and pick ups in my day. I have found a home with Buyers Jeep. Mr. Mulholland was always willing to get the keys to what ever vehicle I wanted or "thought" I wanted. Just to make sure that I found the on for me. I f they did not have my color, Mr. Carlson would search the available inventory for Jeeps and make a dealer trade to get the one I wanted to buy. I'm on my 3rd new Jeep in 42 months. All from Mark, Steve and Buyers Chrysler, Dodge, Jeep and Ram.

Sam

3 de jun. de 2013

Went to Byers to get my new Jeep. I worked with Mark and he was exceptional. Went in for a test drive and was walking out the door with my new car the same day. No pressure, just extremely helpful and informative. I will be making this dealership my new go-to place for cars. Everyone involved in the process is so nice and easy to talk to. Great car buying experience!!

Very satisfied customer

3 de jun. de 2013

I was in need of an oil change this past Saturday. I saw the Byers ad in the paper and decided to stop by and see if they could change my oil since the other dealer couldn't get me in untill Monday. . I pulled up and a very nice young man named Tyler was more than happy to get my car in. He also helped me pair my phone and explained how my radio works. I bought my 200 from Bob Caldwell but I am now a Byers customer! Thank you for the great service!

Mike Wagner

25 de may. de 2013

Buying a new vehicle can be stressful. However, working with the Byers dealership was a great experience. The sales associate George Erdy took the time to work with me and find the right vehicle to fit my needs. The staff from the finance dept. to the service dept was very professional and answered all my concerns to the letter. I have bought several new vehicles in the past and never had the great experience I did with Byers. I would highly recommend Byers to all my friends and relatives. Thank you again for the great experience Byers.

MAR Columbus

22 de may. de 2013

Promotion Code PC12312011 This was my second purchase with Byers and Mark Mulholland and it went seamlessly and simple. I placed a lot demands and pressue on them to meet my expectations and they never blinked or pressured me. I came in, let them know that I was over on miles with months left on my lease but wanted a certain car, with a specific color, features and price. They not only met the challenge, they delivered me more than I asked for and I wasn't even in their show room. A great car experience without the drama. I have a 13 year old that can provide that. Thanks Mark & ByersTeam

Joe and Primy Ackley

19 de may. de 2013

Our salesman George Erdy was friendly, well knowledge, and did everything that he promised. It was the easiest car buy my wife and i ever had. Between George and Greg in F/I Byers has a customer for the next new buy. All salespeople can learn a thing from the group at Byers. Greg Styndrula made signing for the new Jeep Grand Cherokee Summit fun and easy and will recommend friends and family to go see these 2.

Jeff

17 de may. de 2013

The whole process was very smooth and easy. I worked with Aaron Runge and he was very helpful and great to work with. I purchased a new 2014 Jeep Grand Cherokee Limited and I can't say enough good things about it. It's a very nice car. Thanks Byers! Jeff

Patty and Tony

13 de may. de 2013

We have purchased at least 5 vehicles from this dealership. Obviously, we've become friends over the years so we always look forward to the experience. Mark Mulholland is great to work with. He understands what we are looking for and, on the rare occasion when they haven't had "our van" in stock, he found one for us and had it brought to Byers. They do all of the service on our new vehicles and we've been very, very pleased with them.

Great Service

7 de may. de 2013

I did not have an appointment but i was in need of a quick oil change. I was greeted by Jace Campbell. What a professional change from what i was used to at "another" dealership. I asked to have an oil chnage performed, Jace immediately got my paper work started and before i was even escorted to the waiting lounge, my car was already being lifted in the air. Might i add that this shop was busy. Withing 30 minutes i was paying my bill. I was even more impressed that i wasnt badgered to buy "extra's" Jace reviewed my car inspection and said i had a clean bill of health. I was so impressed. I have found my new home. Oh they even washed my car!!! Great Job Byers Chrysler

steve & connie

2 de may. de 2013

Traveled 100 miles to get a great deal from a super sales crew. highly recommend!!

Becky

1 de may. de 2013

I am very satisfied with the customer service and buying process at Byers. Matt McNerlin was helpful and knowledgeable. A friend who is a long time customer recommended Byers. My friend was right!

PaulJC

1 de may. de 2013

I had the opportunity to experience the Chrysler Town and Country recently. I was sold on the sheer comfort and beauty of this vehicle from that moment, but was concerned about being only 1 year into my current vehicle. The guys at Byers Chrysler were outstanding and professional, but even more important they were real people like me, not some plastic-faced drones. An hour and a half after I arrived, I was on my way home in my new 2013 Town and Country. You owe it to yourself to check out this dealer and the Town and Country for the best deals on luxury in Ohio

smoker11

30 de abr. de 2013

Mr Mark Mulholland was great in helping me find the Vehicle I wanted. I will recomend him to my friends and family and will return.

Shawn

29 de abr. de 2013

I am really disappointed in the service and the cashier. Every time that you try to call they never answer the phone either. There cashier is rude and she was no help nor willing to help, I don't know how they stay in business with that kind of service. I will be driving to Caldwell for now on!

Boughtadart

26 de abr. de 2013

Just bought a new dodge dart from Jim Littig at Byers. Drove across town, as they had the best prices online and wasnt disappointed. All the cars listed online were on their lot, and Jim was as friendly and helpful a salesperson as you could hope for.

Gator27

22 de abr. de 2013

I drove from Cleveland, OH just to purchase a car from this dealership. They provide excellent service and a complete hassle free car buying experience. Matthew did everything possible to make this transaction run as smooth as possible! I will definitely go back and buy a car from them!

Bob and Judi

19 de abr. de 2013

Love the new van! It is perfect for what we need. I love the Sto and Go feature that gives so much more room for transporting. It drives so nice and the Captain's seats in the back are nice for long distance travel. Happy,happy,happy!

Calbert420

17 de abr. de 2013

Steve and Greg helped me work through the decision process between a two or four door Wrangler. They showed me the Freedom Package on a two door and we got the deal done. Smooth process kids are very happy with "their" new Wrangler!

Shawn Straub

13 de abr. de 2013

Seamless transaction, Mr Mulholland was extremely easy to deal with. He was able to answer all my questions, and made sure that I was familiar with the features of the automobile. The deal was also quite reasonable, nice job.

Lauramf412

8 de abr. de 2013

I came in to the dealership to look at a used car that I found on the Byers website. I was a first time car buyer and a bit nervous about the whole process. I also had to get into another vehicle as soon as possible since my old vehicle had broken down unexpectedly. As soon as I walked in, my salesman Matthew McNerlin made me feel completely at ease. Within just a few hours I test drove the 2012 Nissan Versa I had my eye on, worked out financing and was out the door with my new car. I would definitely recommend Matthew and Byers to anyone looking to purchase a vehicle.

Seabee Dave

2 de abr. de 2013

I have been working with this dealership for over 20 years and have never been disappointed. The sales and service staff have always outstanding. I will be returning to this dealership for service and sales.

Tom Skladany

25 de mar. de 2013

Mark Mulholland is a new car leasing savant.I never left my office. The process was quick, painless, and i am now in a brand new Journey Crew SUV that is awesome. Thanks MM!!!!!! ts

Heather J

11 de mar. de 2013

I hadn't purchased a car in 13 years and when I decided my car search, I stop in at Byers Hamilton Rd. I met a gentleman by the name of Matt McNerlin. I went in with my mind made up on the type of vehicle, mileage, MPG, and price and Matt went over and beyond to make sure I received what I was looking for. Matt worked very hard to meet my needs. I also had the pleasure of working with Jeff Parker, who was very informative and made my buying experience a good one. I just want to thank both Matt and Jeff for being patient and understanding. They delivered what I wanted in a vehicle.

Don

27 de feb. de 2013

I had a very easy time dealing with this company. They had the car I was looking for and was willing to add the things I needed. I looked around for a better deal quite a bit, but they were as fair as anyone.

A Littler

13 de feb. de 2013

Mark Mulholland was great, he was very pleasant and did an excellent job getting the payment that we wanted. Byers Dodge has a excellent staff all were friendly, I have been dealing with the Byers Downtown office for over 7yrs and this was my first experience at another location and I have to say they treated you with respect. Finance Dept was knowledgeable and didnt take long at all. Thanks

LDJN

7 de feb. de 2013

Sales person allowed me to set my expectations and explain what I was looking for. He worked hard at finding the right fit for my needs, wants and wallet. I was surprised when they were able to find financing for a lower APR and shorter term than my credit union. I'll be going back in the future.

The Bonds

29 de ene. de 2013

We have purchased several cars from Byers and Mark Mulholland. All have been a good experience. Mark goes out of his way to find what you are looking for. PC12312011

Smitty

27 de ene. de 2013

Drove 3 hours from Indianapolis because these guys had the best deal, but most importantly they were honest. Matt worked hard to get us what we needed across the board. Greg was fast, and awesome as well. Great experience. Well worth the drive to deal with good people.

GoBucks

16 de ene. de 2013

I worked with Matt McNerlin to purchase a used car. It was a good experience, and I thought I got a great deal. He is an easy going guy with a fun sense of humor (which he used a few times to cover up the hard sell). The finance manager who did the paperwork with me was also a fun guy. Overall, buying the car was a smooth, painless process and I would use Byers again.

BradCbus

14 de ene. de 2013

Matt was exceptional! Matt made the test drive and buying process fun and entertaining. This is the second vehicle I have purchased from Byers and with this customer service experience, I'm sure it won't be the last.

Bob S.

13 de ene. de 2013

Went in to Byers just to look at a new Dodge Dart - I had no plans on making a purchase at this time. My salesman, George, was courteous and friendly without being "salesman-ish". Turns out the Dart was not for me and George asked me if I'd considered the Chrysler 200. In reality - the 200 wasn't even on my radar. He showed me a few cars, answered all my questions and I left. No high-pressure sales - no sales pitch at all - just a handshake and a "hope to see you again". Once I got home and weighed the pros and cons of the 200, including the incredible rebates and I decided that the deal couldn't be beat - so I headed back.. A few hours later I drove home in a new car and felt that I made the best deal possible. Friendly, helpful and most importantly I felt that they were extremely honest. I've bought several cars over the years and left the dealerships feeling like I'd been taken in some way - no so with Byers. I got a great deal on the car and exactly what I wanted for my trade-in. Again - no pressure!! I highly recommend Byers!

Dave

12 de ene. de 2013

Eric led the sale .Enjoyable personalities good result for all. The Grand Cherokee limited is one great vehicle!

DW

8 de ene. de 2013

This is my second new car/truck purchase at Byers and both have been great. My saleman Mark was great.

April

3 de ene. de 2013

Very good salesman Matt and finance guy Jason.Made this a very easy process.

berryc

1 de ene. de 2013

1st time in to Byers, was greeted by Mark M who was pleasant and gave us a great deal on a new jeep.

NewCarLove

28 de dic. de 2012

Extremely kind and helpful during the buying process. The service department also did a great and timely job with our oil changes, etc.

Ted

27 de dic. de 2012

Great Job in the Service Area

Tbrown

27 de dic. de 2012

Have been going to buyers for about a year and the service and the advisors are helpful and efficient In dealing with customers. Te mechanic are up to date on all models.

CHARLES

27 de dic. de 2012

My service experience is always great when I visit!! They always wash my vehicle and make sure the car is fixed the first time. I will never go anywhere else!

Violet

23 de dic. de 2012

I found the perfect car for my daughter for her birthday by shopping online. The make and model she wanted and even wonderfully low mileage and great maintenance. I was able to put a deposit on it over the phone and explained to Ralph Marcum, the salesman, that it was to be a surprise gift. When we pulled into the lot and went into the showroom, there it was with a big red ribbon on top and Happy Birthday, Diana, with a cartoon of a cake on the windshield. As she stood there staring at it, with tears in her eyes, all the guys in the showroom sang Happy Birthday to her. It could not have been a happier more wonderful day for both of us. I even took pictures. Well worth the drive of over 150 miles (one way) to get there. I will be recommending it to everyone I know here in West Virginia and will look there first when I am ready for a new car myself.

Ford Lover

11 de dic. de 2012

These salemen are the best in town. They don't try to pressure you into buying a car. They go out of their way to get you what you want and need for your lifestyle and needs. I have purchased 2 vans now with them and decided to stop pouring more money into the car then what it is worth. I am even happier with the Nissan Quest then the Dodge Grand Caravan. Thanks for all you do from the salesmen to the manager.

Tony

6 de dic. de 2012

We always have a great experience with Byers Chrysler

REBECCA MENSAH

4 de dic. de 2012

We had been shopping for our next car. After a dissappointing Saturday, i called this dealer on Sunday afternoon. I gave them my offer and was told to go ahead and come on in. We did, and happily walked out with the car of our dream. Everybody was nice and friendly.

Scott

17 de nov. de 2012

Great experience car was exactly as described. Flew from St. Louis to get this car, sight unseen. Matt picked me up at Columbus airport, I drove car home-410 miles1 Great job Matt. I appreciate the honesty and the overall experience. We love this car! Thanks Scott Cravens Dahlgren, IL

Jwolfe815

13 de nov. de 2012

Ralph was great!!! I'm now a Byers customer for Life. Seriously he took the pain out of purchasing a new car. It was great!! And I love my new Jeep!!

SAINT

2 de nov. de 2012

MY SHOPPING EXPERIENCE WAS VERY COMFORTABLE AND PROFESSIONAL. MY SALESMAN WAS INFORMATIVE AND ATTENTIVE. I WANT TO THANK MY SALESMAN AND THE STAFF FOR MAKING CAR BUYING STRESS FREE AND FUN.

Family Guy

26 de oct. de 2012

Purchased a used Town & Country. The process was relative quick and easy. Will buy there again.

Ricky

25 de oct. de 2012

I bought new Ram 1500 2 months ago from Byers Dodge Jeep at 465s Hamilton Road Columbus Ohio. My salesman's name is Ralph Marcum. I drove 3 hours 1 way from southern Ohio to buy the truck from Ralph because Ralph was very honest and told me everything about my deal up front prior to purchasing truck.Ralph informed me of how much Byers was giving for my trade and lowest price on truck. Ralph and I were able to quickly come to an agreement. He let me know every aspect of my sale. Everything Ralph told me was exactly how it happened when I bought truck. At the time of buying my truck, my wife wanted to buy a new Charger AWD RT MAX. Ralph Marcum worked with us trying to located exact vehicle my wife wanted. Ralph and Byers placed a special order to Dodge for my wife's Charger. We were able to track the build of our car and the delivery of the car. Ralph was patient and concerned enough to see that my wife got the car she wanted. The ordering of a car was a unique experience and Ralph Marcum and Byers made it happen. Also like to mention we got a great deal on the Charger that far exceeded our e expectations. Again, we drove 3 hours 1 way to get this car because Ralph got us what we wanted local dealerships in southern Ohio would not listen to our needs. 2013 Charger AWD RT MAX is AWESOME car! Thanks to Ralph Marcum and Byers Dodge.

van lover

24 de oct. de 2012

Eric was great to work with and made the new car buying process as painless as possible.

Malibu boat man

22 de oct. de 2012

We ended up purchasing a vehicle somewhere else because this dealership didn't have exactly what we wanted and needed to swap fast. I really wish we could have purchased one from here and from this salesman as our time here was excellent. Although the facilities are a bit dated, Matt showed us the vehicle we originally came to see. After realizing the vehicle was too small, he immediately began giving us alternative options that were very close to what we wanted. Matt was extremely knowledgeable with vehicles and actually remembered what we were interested in days later while trying to help us locate a vehicle. Matt stayed in touch with is several times and was always extremely helpful and courteous. I would recommend purchasing a vehicle from him!

Nikki

10 de oct. de 2012

Ralph was great took time from his day to ensure this car had all the features I was looking for. My husband and I found this car online 2.5hrs away from home, we were hesitant to make that drive, and not make a deal, but we took a chance and it was well worth it!! Ralph was great, we enjoyed out experience at Byers and will be repeat customers! Thanks Byers, Thanks Ralph!!!

Jefferson's

9 de oct. de 2012

My wife and I drove a couple hours from home to look at a 2011 Dodge Journey. After working with a new sales lady by the name of Shellie we got a deal we couldn't refuse. We traded our car in and drove home with our new ride. The experience we had with the staff was excellant and we will definately visit them again.

New 200 Owner

7 de oct. de 2012

The overall experience was wonderful. Made my decision to buy a car this weekend and started with Byers because as a long time Columbus resident they have been around here my entire life. I've seen dealerships come and go and I figured I would start there. Looking for 200's, Avengers and Challengers. They had all of them in stock. Sales consultant George Erdy was very helpful in product knowledge between the various brands and nuances of each car. Sales experience was quick and painless, Gave me a deal that I couldn't refuse and even found me a better finance rate than my own bank had offered me. Love the 200 and Byers.

strwy2heven

5 de oct. de 2012

i am very very pleased with the overall experience. everybody went out their way to get me what i needed.i would not hesitate to tell my friends and family about the way i was treated

ohio bluebird

1 de oct. de 2012

My husband and I bought a new Chrysler 200 and we love it. We found the car online and emailed Ralph from Byer. He was very professional and made the transaction very simple. Thanks to Byer and to Ralph we love it!

Mustang girl

19 de sep. de 2012

I bought a 2012 used ford mustang it is beautiful! The buying experience was easy and we had a great salesman.

JoeW1

2 de sep. de 2012

I have had several inner actions with Mr. Eric Strickland of Byers Dodge. Mr. Strickland was always professional, polite and answered all of my questions promptly and completely without trying to distract from my concerns. What I also appreciated about Mr. Strickland sales approach was that He presented the potential purchase transaction in a writing, line by line that included Sales Prices, Trade Value, Tax , Title, Document fees, Interest Rates, etc. this made the transaction easy to understand. This upfront onestapproach was appreciated and niquefrom other experiences I had with other dealerships. Additionally Mr. Eric Strickalnd was respectful of my time and was able to handle the entire sales transaction without passing me off to a host of others. I was extremely pleased with the entire sales process that Byers utilizes and especially gratified with Mr. Eric Strickland professional attitude, His knowledge of the product and complete understanding of the personal and financial dynamics involved that make a sale of a product enjoyable.

Mickey

30 de ago. de 2012

Everyone was helpful and was able to answer all my questions. The finance guy was personable and explained things to my satisfaction.

spunky

20 de ago. de 2012

i am completly satisfied with all the folks who were involved with sending me home with a new ride. that includes from the salesman to the finance departmentto the guys who washed it. A special thanks to the man who went far and beyond his roll as a salesman mr. Matthew Mcnerlin thanks again john duskey

Tymecop

15 de ago. de 2012

Used the online process and everything went well from the start. My request was answered quickly with all needed information. After a few replies all my other questions were answered. The buying process was easy. The only stickler was the price for the trade in, but in the end they gave me what I wanted and we had a done deal. Process took half a day, but the facilities were nice and I kept my self entertained. Ralph Marcum was a pleasure to deal with.

chipcinnati

12 de ago. de 2012

I just want to thank Ralph Marcum at Byers for his professional customer service via e-mail. I sent an inquiry about a specific Jeep Wrangler to the Byers website. Ralph responded quickly and answered my questions. I live in Cincinnati, but had troubles finding a Wrangler that matched my specs here in my city. I wound up ordering a 2013 Wrangler from a Cincinnati-area dealership. Had I lived in Columbus, I would have given Byers a visit, based on Ralph's professional e-mail interactions.

nick.camp

8 de ago. de 2012

Went there to look at an 06 Jeep Commander. Salesman Matthew McNerlin approached me as soon as I exit my old car and begins trying to sell me the new car. Loved the Commander I test drove and everything was going fine. Once the paperwork was completed they said they were going to inspect the vehicle since it was just brought into the lot a couple days earlier which should have been done already especially before I test drove it. I was told shouldnt take more than a half hour. Long story short I ended up being at the dealership for 7.5 hours! I shrugged it off and went on my day with my new car. Couple weeks passed and I noticed my passenger side floor was soaked with water after it had rained. I did my research and come to find out this is a common defect in Commanders. I new what the problem was and how to fix it, even going as far to show Matthew my salesman how it can be fixed. Service department looked at me crazy and insisted it was just a clog in a hose that runs from your sunroof to the bottom of the car. They told me everything would be fine. A day or two later same problem. I fixed it myself and havent had a problem since. Three months later I have a water pump go bad. I take it in under warranty to have it fixed and am told it would be done that day. I get a call at 4pm that day saying the tech got the wrong hose and they would let me know by the end of the day if it would be ready or not. I NEVER GOT A CALL BACK that day or even first thing the next morning. I had to call again for the 6th time and again no one answers. 15min. later i get a call back and they lied and told me they called and left me a a message on my cell that never leaves my pocket, and of course no new messages. Here I am 30 hrs later with still no car. I cannot wait to talk to the manager "Ron" when I get there instead of his minion. I will not pay for the extra repairs and I definitely would never reccomend buying a car from this dealership. I even go as far as to tell people to not go there. This is the calssic case of a salesman telling you everything you want to hear before buying, then dissapearing and not being able to help in any way when you really have a real issue.

Journey-woman

22 de jul. de 2012

We had a great experience purchasing a new Dodge Journey at the end of June 2012. We worked with Ralph Marcum, who was very attentive throughout the process. Once we decided on what we wanted, there was some difficulty in getting the vehicle in from another dealership but Ralph kept us updated regularly, in person, by phone and by email. He was very helpful during our decision making process and always took whatever time we needed, and never left us waiting or made the process take longer than necessary. I can't speak in regard to the negotiation process as we had a purchase plan through one of our employers, that greatly simplified this process. However, the dealer did make sure we benefited from all current incentives/promotions. We really appreciated the full service even after the purchase, with offers of free car washes and an introduction to the service department with a free oil change, and felt like valued customers. I would definitely recommend this dealer and salesman Ralph Marcum.

SteveODark

19 de jul. de 2012

Matt has to be there Best worker I've had with any car Dealers. I was able to tell him I want a small car,4 door, good on gas and good mileages. Just from that he was able to pick out the best cars for me. He even if was from waiting to test drive to signing the car he was able to keep a good conversation rather it was talking about cars, or not. I'd recommend him to anyone who's shopping for a car and I think he deserves a bonus for his hard work & ethics in selling me my great car I just got 72 hours ago.

mike l

14 de jul. de 2012

we had an excellent time with our visit to the dealership - at first we were a little disappointed the vehicle we went to look at just sold right before we got there but the salesman matt m showed us two other vehicles very similar vehicles and he was very courteous friendly and very helpful and we purchased a vehicle from him - he was an excellent person to deal with i wish all sales people were like him - when ever we need another vehicle will contact him first

GA Car Buyer

13 de jul. de 2012

I want to personally thank Mr. Matthew McNerlin at Byers Chrysler Jeep for an exceptional vehicle purchasing experience. I've never purchased a vehicle out of state but Mr. McNerlin made it a very stress free experience. Matt's professinalism stood out throughout the process. He was always prompt to return phone calls & emails. Matt went above & beyond to assure that we were satisfied with our purchase. I would highly reccomend his service to anyone.

Blacklick

6 de jul. de 2012

Had a great experience shopping for a new Dodge Caravan at the Buyers dealership on Hamilton Road. Our sales rep Raplh Marcum was able to match our needs to the inventory available. No high pressure sales at this dealership, Ralph is a true professional who will work with the customer.

Drive to Escape

15 de jun. de 2012

I looked for my next vehicle on Cars.com. THis is how I found Byers Chrysler and the car that I wanted. I emailed to see if it was still available and Matt McNerlin responded right away. I worked with Matt on securing the vechicle due to living 4 hours away. Matt was extremely helpful and I would recommend Matt and Byers Chrysler to anyone looking for either a new or used vehicle. All aspects of the process in gettting my new (used) vehicle were painless and easy.

Richard

6 de jun. de 2012

I live in KY but found Byers online through Cars.com. They had exactly what I was looking for. Before making the 3 hour drive, I called to let them know what I was doing. I spoke to Ralph Marcum and he was EXCELLENT! He helped me reserve the vehicle so that I wouldn't make a 3 hour drive for them to sell it 10 minutes before I arrived. He had everything set up for me to drive it as soon as I arrived and the buying process was great. We started with a great price that got even better after some negotiation. Long story short, I drove home in my new vehicle, same day. I would recommend Byers to anyone looking for a quality vehicle at a great price.

Kevin

24 de may. de 2012

Thanks for everything! i will definitely recommend this dealership

BOB E

23 de may. de 2012

Just an outstanding experience. Ralph Marcum is a jewel, so easy to work and ever trying to please. I've bought a lot of new cars but this was an experience to top all others.

dod03

20 de may. de 2012

this buying experience went very well. usually this is the worst part of buying car becuase of all the time it takes and the hassel. in this case it went very smoothly and very little time. ralph marcum my salesperson did a very good job of helping the process go well. he was not one of those pushy sales people that i can't stand. the overall experince was a good one and i would recommend this dealer and salesperson to others.

Michal

16 de may. de 2012

I worked with Matt and he was very personable. He was willing to help me find what I was looking for at an affordable price. There was no high-pressure sales involved which is something I have experienced at other dealerships. I will recommend Matt to my friends and family and will shop at Byers again because of my experience.

RussC

16 de may. de 2012

Matt McNerlin made my buying experience a painless and enjoyable one. He was very upfront and honest with me, which is a rare treat in the car buying world. Byers is a great dealership, and if Matt is any reflection of the rest of their sales staff; they will continue to serve customers positively for many years to come.

angie

16 de may. de 2012

My experience with Byers started by surfing the internet, looking at used vehicles, when i seen a 2010 Camaro...i knew that i had to have it! The next morning, i received a phone call in reference to my inquiry. The following day i went to S. Hamilton location, and I had the pleasure of meeting Eric Strickland Internet Sales Manager. I will never forget that day, because it was Sunday, a day of worship and rest. Eric was so kind. I had explained to him that i had many issues with my credit due to divorce, and really wasn't sure if i was even able to get financed. Eric asked me "do you want this car", i told him "yes," and he said "well i'm going to do everything i can, to get you this car!" Needless to say...i am driving my 2010 Camaro. It took me about 5 days to drive the car off the lot, but only because of my crazy daily schedule. 2 trips to the dealership, with a total of 2 hours out of my time was just superb. I have bought many cars, but never had any experience like. Everyone there is kind, considerate of your time, professional, and really care about providing the best service. Thank you soooooo much! I LOVE MY CAR...and you can believe that i am recommending all my friends to you.

Ms Blue

15 de may. de 2012

A huge thanks to Matthew McNerlin for hanging in there with me on Saturday! I knew what I wanted going in to this, and he was awesome! Thanks so much for the awesome deal and a great vehicle!

Jeep Fan

7 de may. de 2012

This was my first time buying with Beyers and the whole experience was fantastic!! Matt McNerlin was excepional and incredibly helpful!!! He was able to answer every question and was very patient throughout the entire buying process. I would recomend Beyers and Matt to anyone looking to buy a vehicle!!!!!!

Great Service

5 de may. de 2012

I have been taking my car to Tyler Brown for a couple years now and he always gets me right in and gets my car fixed the first time! I tell all my friends to take cars there when they need repair. Love the FREE car wash also!!! Thanks again Tyler!!!

WVU Fanatic

2 de may. de 2012

First contacted Byers when looking to buy a Wrangler. I live in West Virginia, and was a first time car buyer just out of college. I worked with Ralph Marcum and he was great in helping me through the process. Was reasonable when we talked numbers and was very up front about what I was looking at paying for the Jeep I wanted, while still taking into mind the price point I was trying to hit. Correspondance over the phone and internet was great. I knew I wanted a Jeep so it was just putting everything together the way I wanted it and Ralph made sure the dealership could do that for me. Entire process was effortless and I truly feel I got a great deal and didn't have to deal with the taboos that are sometimes associated with car salesman. Never once did I feel uncomfortable or like I was being taken advantage of.

Candy

30 de abr. de 2012

I am very please with the customer service at Byers Chrysler Jeep Dodge Ram. Matthew McNerlin was a great help and did a great job presenting my car to me. Today I got a 2007 Dodge Caliber and i'm excited about it! Overall my experience at Byers has been one of the best days of my life. My next car will be at Byers!!

Dandelion lover

28 de abr. de 2012

Matt McNerlin at Byers used cars on Hamilton Rd was great to work with, very friendly and down to earth, and worked hard to get me the car I wanted at a price I could afford. Will recommend him to everyone.

corik

25 de abr. de 2012

Loved the service I got so much that I came back to purchase another from the same salesperson. Ben Littleton did a fantastic job for us. Love the car.

JeepsRus

25 de abr. de 2012

We had an good experience at Byers. Ralph Marcum was helpful and courteous. Their finance dept was also very helpful in getting our payment where we needed it to be. We purchased a gently used Jeep rubicon, and are glad we did. Thanks guys, when we want to purchase "mommas" next jeep we will come see ya,

Challenger

22 de abr. de 2012

I want to take this time to thank Ralph Marcumu for your help with the purchase of our 12 Dodge Challenger. Everyone we dealt with at Byers showed a strong since of pride and it was a enjoy doing business with them

pdprince

16 de abr. de 2012

I am proud to say that this is my second vehicle purchased in five years from the wonderful management and staff at Byers of Columbus Ohio. I had a great experience the last purchase I made from Byers since I was apprehensive about buying a vehicle in Louisiana after the hurricanes of 2005. I contacted Byers one Saturday, and the following Saturday my son and I picked up his new (used) truck. The Nissan Frontier looks, drives, and rides just like new, and your would never know it's a 2006 with 62,000 miles. The staff was extremely helpful and diligent in ensuring that we were completely satisfied with our purchase. I will continue to purchase all my vehicles from Byers in the future.

tprince85

16 de abr. de 2012

This was my first time purchasing a vehicle. I had known people with great experience here so I took the plunge and tried this place. I purchased a '06 Nissan Frontier 4x4 LE. Needless to say I was stunned. With just over 60,000 miles the truck looked brand new. It was clearly taken care of, and even everything under the hood (engine included) was clean and sounded great. The buying process was easy and helpful. I told them what I was looking for and what I could afford, and they found the perfect vehicle. Everything here is quality from the customer service to the vehicles sold. This is without a doubt the dealership where I plan to come for any vehicle needs in the future!

Nikki

16 de abr. de 2012

I had purchased my last vehicle at Byers, so I immediately looked to them when I was ready to buy another vehicle. I did compare prices with other dealers, but I kept coming back to Byers. I did a lot of the looking online, which made everything so much simpler in terms of comparing the offerings at various dealers. The salesman I had, Eric Strickland, was not only helpful in every way, but he was also extremely pleasant. I felt comfortable with his knowledge and was impressed by his willingness to make sure I got the exact vehicle I had in mind. I am now smiling at my new Jeep Patriot Latitude every time I look at it. It drives like a dream, and it is all I could want. I could not be happier with any aspect of the transaction!

RussC

16 de abr. de 2012

This was by far, the best buying experience I have ever had. The staff was very courteous, with absolutely no high pressure sales. They were very up front and honest with me; the salesman-Matt McNerlin, was very helpful and infromative. Byers, and Matt McNerlin will have my business for years to come; and will be the only place I will refer customers to.

Recent Jeep Buyer

16 de abr. de 2012

I recently purchased a 2012 Jeep Grand Cherokee from Byers Chrysler Jeep DOdge Ram. The shopping/buying experience was very good and Salesman Kevin Wampler was extremley helpful. Thank you Kevin and Byers for a great car buying experience!

3 cars in 48

15 de abr. de 2012

Everyone was extremely nice. Bought 3 cars in 48 hours We will recommend buyers to everyone we know!!!

four wheeler

13 de abr. de 2012

Just wanted to say we had such a great experience buying our first Jeep Grand Cherokee from Steve Carlson we went back for our second. What great trips we take to and from Florida. Thanks again, Roger Browning

Who doesn't love a JEEP?!

13 de abr. de 2012

I forgot to mention...Ralph Marcum worked hard to get me what I needed!

Sussan

12 de abr. de 2012

Matthew McNerlin was our sales person when looking and purchasing my vehicle. Matthew was knowledgable and helpful in this matter of purchase. He surely is an asset to your business. He continues to lend advice to the repair and up keep for this vehicle. I look forward to his help and knowledge of all future car purchases. Thank you,

MONICA

12 de abr. de 2012

WE HAD A GOOD EXPERIENCE AND THE EMPLOYES WERE FRIENDLY AND WILLING TO DO WHAT WAS NEEDED TO GET IT DONE.

nurse

12 de abr. de 2012

Buying my new car was easy. Matt was great and extremely helpful. Would definately recommend Byers to friends!

Rita W.

11 de abr. de 2012

I came into this dealership this pass Friday Easter weekend, not knowing what to expect because I currently own a Ford vehicle. I was in need of an oil change but also pressed for time so while just passing by I thought I would stop to see what the chances were on me receiving a oil change from a Chrysler Jeep Dodge & Ram dealership In a timely manner?! I pulled in at 8am Treat the service advisor told me it would be no problem, we'll take care of you! Assured me I would be in and out in 30mins! While waiting on my car the staff made me feel very comfortable and at home. Nice Showroom!! Very Modern!!! I was out the door and on my way in the 30mins (8:30am) Mr. Treat assured me!!! Very Pleased!! Thanks Byers Chrysler Jeep & Dodge Sincerely, Rita Ward

Jeep Fan

11 de abr. de 2012

I have to start by saying I picked this dealership for few reasons. The first one is because I have gone to Byers before to test drive cars and they have been very nice and patience. Secondly the proximity to my home and work. The third and final reason that I chose to finally buy my new car from them; they were offering a very good financing. You cant beat that when you are buying a new car. They had a very good selection of the cars that I was looking for. I have a Jeep Grand Cherokee for over 14 years and I like the car. I wanted to get another one,or a Patriot, Liberty, Compass. Shortly after looking around, Kevin the sales person who approached me introduced himself and proceed to ask how he could help me. I express my interests and without any expectations or knowing that I would buy a car. He proceed to get some keys, showed me the interior of the cars, the motor, explained new features, cost and more. During all the time, he wasnt pushy or trying to lead me to one car more than other because the price. I respect and like his approach because let you the buyer make your own decision. His approach made me respect and value more his knowlegdge, expertise and time. He wasnt trying to rush me either. I test drive 3 different options and Kevin explained all the different benefits and some things that I might consider. I left satisfied with all his help without feeling guilty or obligated to buy one. I came back the next day and test drive few more and make my final decision. Kevin was very easy to work with the rest of the transaction and the general manager and financial person as well. The final process was more easy than the last time I bought my car. I have to say that Kevin and the Byers management/financial at the Byers Chrysler Jeep Dodge Ram dealer have brought back to me the confidence and trust on a dealership and specially the sales person. I have already recommended 2 good friends that are looking to buy new cars. Thanks Byers Chrysler Jeep Dodge Ram and specially Kevin.

TUTOR GIRL

10 de abr. de 2012

I BROUGHT IN MY 2011 CHALLENGER SRT FOR SOME MAJOR REPAIR WORK TO BE DONE THEY WERE SO NICE AND FAIR PRICED. TYLER HELPED ME AND WAS VERY HELPFULL. I WOULD RECAMEND THIS DEALER SHIP TO ANY ONE.

Princess

10 de abr. de 2012

The service advisor Chad was very helpful and listened to my concerns. My car was fix in a timely manner and the price was great.

Van owner

10 de abr. de 2012

Just wanted to say thank you for the experience I had with your service department. Steve Carlson picked up my car in the morning and returned it home to me that same night with everything working perfectly. Thank you again Vicki Long

JERAJANE

10 de abr. de 2012

MR. RUNGE WAS INCREDIBLY WONDERFUL AND ACKNOWLEDGEABLE ABOUT ALL THE CARS I WAS INTERESTED IN. I WOULD COME BACK AGAIN AS WELL AS REFER MY FRIENDS AND FAMILY.

RONALD

10 de abr. de 2012

YES CAME IT TO TRY AND GET A PICKUP TRUCK THE SALE MAN RALPH MARCUM WAS VERY HELPFUL IN TRYING TO GET ME IN TO A TRUCK AND BYERS DID WHAT THEY SAID IF I BRING IN A DOWN PAYMENT THAT THEY COULD PUT ME IN A TRUCK .AND I DIDNT THINK I WOULD BE ABLE TO GET THE TRUCK I DID IT A NEW ONE WITH ONLY 75OO MILES ON IT .I WANT TO THANK EVER ONE THAT MADE IT HAPPEND ...AND IN YEARS TO COME BYERS IS THE PLACE TO BUY FROM .....RONALD MORRISON

Tax Accountant

28 de mar. de 2012

Ralph Marcum was excellent. He did not pressure me and was very patient with me. He made it work and I now I own a brand new 2012 Jeep Grand Cherokee Laredo X. I love it!!!!!

notapplicable

8 de mar. de 2012

In my previous email I failed to mention the extraordinary experience in dealing with Ralph Marcum of Byers Ram Jeep on Hamilton Road. This guy is quite an ambassador for this dealership. He will have my future business I assure you.

Kevin C

22 de feb. de 2012

Eric is the car dealer to go to if your looking for a fair and honest buy. He looks you in the eye and gives a good handshake. Liked him so much I took my Fiance back after I got my Trailblazer and we got her a Scion. Follows up with us still making sure we are still happy. I will send all my friends to Eric to make sure they get the best buy.

Marine and Marine Wife

19 de ene. de 2012

We had a great experience at Byers! My husband and I emailed Eric on a Sunday morning about a 2008 Jeep Commander that we were interested in. Eric emailed us back by Sunday evening and contacted us on Monday. We drove to Columbus from Cincinnati on Monday evening, and left with the Jeep we wanted. Eric was so nice, helpful and patiently answered all our questions. Greg processed all our paperwork quickly and made us feel like valued customers. Byers has made lifetime customers of us! Thank you and we LOVE our new Jeep!

Anthony

17 de ene. de 2012

Ralph and the dealership did well to eventually work to a fair trade on my 4runner and worked with me on a lease deal the was on-par with what I was hoping for. They moved the process along and got me out of there as fast as possible. The only thing I would have changed was to be in a private room negotiating the deal as opposed to being at an open computer station discussing personal information with banks, etc, in the middle of an open showroom. Otherwise it was a great experience. Thanks.

BAWB1234

28 de dic. de 2011

I had a great buying experience with Ralph. He had the exact car I was looking to purchase with about 80,000 miles less then anythig else I could find in the area. My only peeve about the deal was over the phone he told me he would work with me on the price of the vehicle. When I got into the dealer it was a very different story. He was rock solid on the price and wouldn't budge $500 on the deal which is understandable but why tell me one thing and do another? My other gripe is why does it matter what payment im loking for? This was their mai concern is trying to fit into my payment....I have a great credit score and manage my money reasonably well, I want to know THE PRICE OF THE CAR!!!! Not what kind of monthly payment I'm looking for. I would return for a used vehicle if they had what I need.

New Subaru Owner

13 de dic. de 2011

I arrived at the Byers used lot and was immeadiately greeted by friendly staff. I had already contacted my salesman, Eric, by email. Eric had been prompt in returning my request for information, which was why I chose to go to Byers. Eric quickly took me to the cars I had been interested in and wasted no time in getting me on a test drive. Once I had settled in on the vehicle I liked, we negotiated price, which was a straightforward process. Getting through the finance department was the only slow part of my purchase process, but even there, the finance staff was friendly despite what appeared to have been a busy night for them. Overall, I've never been more pleased with a car buying experience!

LisaLisa

12 de dic. de 2011

I have had a great experience while shopping for a new car at Byers Chrysler Jeep in Columbus, OH. The main reason is because of the sales representative being so knowledgable and helpful to me in making the right car decision: Mr. Eric Strickland. Eric is a huge asset to the company, which keeps people coming back. It is now my third car through him over the last 5 years. His great customer service skills have kept me coming back to the point that I have specifically requested his guidance each time.

Go Bucks

12 de dic. de 2011

This was the best experience I have ever had purchasing a vehicle. Byers' staff was very professional and accomodating for me and my family. My salesmman, Ralph, was very professional and prompt in returning my phone calls and never hesitated to negotiate over the phone. Byers' staff never hassled me about a price and the finance portion of the sale was prompt. I highly reccomend Ralph and the staff at Byers for future car buying needs.

Beverly

8 de dic. de 2011

Ralph Marcum was very helpful and easy to work with. Also Gary in the finance department made the process very easy. My husband and I were so pleased working with both. Having been a previous customer of Byers Jeep, we'll keep coming back, not only for the vehicles, but more because of the way we were treated.

Kevin

5 de dic. de 2011

Ralph did a great job, was straight to the point which is what I like.