Used Cars for Sale at Camelback Hyundai Kia in Phoenix, AZ

Rohit Taneja

Oct 27, 2016

If google allows a half or even less star than, i would have rate that .....The Finance manager (says the owner of the showroom) is a pathetic ,insensitive, cruel, cheater , egoist and xxxxxx person. He puts you straight on bullet point and says YES or NO with no specifications. He makes people feel that he is doing a favor by selling the car. I will never recommend anyone going in there and doing any business. I request people not to encourage business man like him because you never know you will be the next one to get humiliated and wasted 3 -4 hours for something which another person is not selling but pretending that doing a favor to you.This is a real incident and i am not just writing for any favors, but want that all human beings should get respect and businessman like him should realize that business always comes with customers.

Pete Chinnici

Oct 12, 2016

Ray and Sam took out multiple fraudulent loans in my name using the information provided during the sale. If you value your credit steer clear of this dealership

peg.connolly

Oct 7, 2016

Trust the service department based on years of experience and feel good about this purchase in terms of price, honesty, and helpfulness. We will and have recommended the dealership. We are very happy with Hyundai products, warranties, and safety ratings.

BDover

Oct 2, 2016

I sent in a pricing request for a Genesis. I never received a call or email response, so I purchased elsewhere. Happy with my Genesis. I would not go to Camelback Hyundai.

Jav12tienda

Oct 2, 2016

Jazz was awesome and made me felt very comfortable, I prefer working with people like him that give you straight answers even when is not what you want to hear.

davisrosita1980

Sep 17, 2016

As a 1st Time Hyundai buyer I was pleasantly surprised on the 10 yr warranty and safety features. My trade in had 55,000 miles so I am happy to know that I am in now in a reliable vehicle.. Jesus helped deciding on what would work for me and was very knowledgeable. I would recommend other veterans to deal with Hyundai Camelback since they are a USAA certified dealer

raeflores2

Sep 17, 2016

Definitely worth the 2 drive to see Tammy Jarrin she was able to get me a better deal than my hometown Hyundai dealer. I will refer my family and friends to Tammy she is excellent.

ktinman

Sep 16, 2016

Excellent experience at Camelback Hyundai. Had visited Earnhardt Hyundai in Avondale earlier but did not like the experience there. Ralph was a great salesperson to work with - we were very happy with him.

eukaryote88

Sep 11, 2016

Jesus, did a great job with fulfilling my needs and helping me find the right car for my needs. The overall experience was fantastic working with Gary, Jesus, and Kat in finance. I will defiantly be recommending and bringing friends and family to camelback Hyundai. :)

snmgregory

Sep 11, 2016

They lie to you and are very unproffessional when trying to get your keys back. I was going to be customer for life but now i will putting in a report with the BBB.

kabrow20

Sep 10, 2016

It was a great experience at Camelback Hyundai. Tammy really took the time to listen to what I wanted in a car and helped me find the one I love!

ccpavlich

Sep 8, 2016

(Ruben was very helpful, but he was not there on the day I made my deal, so he should not be penalized for my dissatisfaction.) This is my 3rd leased vehicle, and this was the most painful process I've had. I was in the dealership for approximately 6 hours on the day of the deal and most of it was spent waiting around for someone to come update me on the process. It was tedious and I was not updated on how long I should expect each step to take. I had decided not to make a deal that day, but then they said they were going to "beat the competition". When they finally had a number (several hours later), it was only $0.15 cents less than the competitor. They dragged me along only to knock off pennies. I felt like I was being lead on until I was too tired to say no. It was miserable. My deal just cleared today (2 weeks after signing the paperwork), and I am still waiting on a check that the dealership owes me. I don't know if they are understaffed or poorly managed, but I won't be returning to Camelback Hyundai for my next lease.

willdw8765

Sep 8, 2016

There are very courteous and helpful staff at Camelback Hyundai. They showed me everything on the car operates. Great dealership and will do business with them again.

hugo2351

Sep 7, 2016

Piched highly that they were trying to help, i would have rather gone back to Honda and deal with them,because i know i would be getting everything they describe.

Iranzi Irankunda

Aug 26, 2016

I strongly ask that the higher management look into my case. I did receive a good quality of service and my expectation was not completely met

jacobs85016

Aug 26, 2016

I think I covered my terrible exchange I experienced in your dealership. I think the " Show me the money will be highlighted in my review of your dealership. My gas tank was not filled up and my car that was supposed to be washed had water stains all over. I was told it would be washed but was not. You people were the most unprofessional car dealership I have ever experienced. My sales person was nice but incomplete in explaining the car. He would not let me go on the highway stating it was rush hour. The transaction took about 4 hours and then I was rushed out of the dealership as everyone wanted to close. No one I come in contact with will ever even walk in your dealership.

Ok PhD. Guy

Aug 25, 2016

Pleasant buying experience. Knowledgeable sales consultant. Impressive knowledge of product. Fair pricing, no pressure whatsoever. Happy with the new 2017 Hyundai Sante Fe Sport. Never bought at this dealership but would again based on this transaction. Quick delivery. Left with a big smile.

austin.e.aragon

Aug 19, 2016

The good thing with this dealer is they try and respect your needs when it comes to the sales personnel the managers are a little pushy but the manager Gary did a great job with finding me and helping me get the best deal I could. Definitely need more finance people but other than that they were a good group of guys trying to help me out.

firicano

Aug 19, 2016

I went to Camelback Hyundai not knowing what to expect as I had never been to a dealership to purchase a car. I also did not think I'd be able to purchase one that was brand new because I thought it would be way out of my price range. The salesperson there was kind, quick and knowledgeable and really went out of his way to get me my beautiful brand new Hyundai Accent! I love this car and driving is now a pleasure!!!

imperfectworld.najam

Aug 19, 2016

awesome experience super nice friendly people explained me things in very nice and easy manner ..were straight to point...sales people including ruben mendoza and tammy jarrin and manager kurt WERE ALL GREAT

iluvusa57

Aug 16, 2016

Im always Leary to go car shopping, not into the pressure most dealers impose on you. I did not have that problem with Camelback Hyundai, I couldn't be happier with my new Sonata and the service I received from Gerry and Anthony. They both made our buying experience a pleasure.

Chikezie Okoro

Aug 14, 2016

Salesmen Terry and Ferik helped out tremendously with the sale. Came in settled on what car I wanted to get and they did enough to assure me I made the right decision.

#Justcallmegoldy

Aug 12, 2016

The dealer was very nice, kind, respectful and really helpful finding me the right car I was looking for. The dealer took his time in helping find the right choose and it fit my budget. I would recommend the company to other friends and family because of my wonder experience with the dealer.

dannylove897

Aug 11, 2016

Found the perfect car in a good amount of time. Very helpful. Answered all my questions. Explained all parts of the car. Called and checked in after

happycustomers

Aug 7, 2016

We just want to thank Jesus Bello for helping us & caring enough for us to come down there while we were thinking my son may not be able to get a vehicle. He told us to just come down and they will work their best to help us. I had my doubts but I felt compelled to give it a shot. Well thanks to Jesus and Farhad Gholamind Jad in finance who worked on getting us a deal , my son got his first car today. I just want to say Thank you so much for both of you helping my son out. It was a great experience & I would recommend you both for anyone wanting to buy a car. I will be down there soon to trade in my vehicle & get a new one from the two of you plus let all my friends know.Thanks again, Mary Karnes & Tyler Karnes

stu61dawg

Aug 5, 2016

I was disappointed with the customer service after the sell, I had the car for a week, less than 100 miles on the car and somewhere I picked up a nail/screw in the tire and it had to be replaced, I called and spoke with my salesman to see if it mite be covered by the dealer/manufacturer or maybe the extended warranty I purchased. He told me he didn't know and transferred me to the finance Department, they told me they didn't know but would get back to me and never did, in any event I had the car a week and had to buy a tire, as I was not going to wait on a call that never came.....I am disappointed they did not call and tell something you know even if there was nothing they could do about it they should of returned me call.......Over all it was a good experience ( But did fell a little disrespected when finance didn't call me back Stuart Ferguson

amante.amam

Jul 31, 2016

Loved that right when I walked into to the dealership I was greeted and offered something to drink and that they asked what I wanted the most in a car. I was not pressured into getting a lower quality car so I got into something I wanted

castle.tillo

Jul 31, 2016

Great people, there were very knowledgeable about their products and extremely patient. I loved that they helped me find the perfect car and didn't pressure me into buying something I did not want

abergen0

Jul 23, 2016

I was very happy with my experience at camelback Hyundai. I will highly recommend them to anyone I know looking to purchase a vehicle new or used.

shelbybay83

Jul 23, 2016

Jeff ensured that everything was fun and stress-free. I left with a great car and I couldn't be any happier with the whole experience and decision.

Tucson3696

Jul 2, 2016

I brought my son's 2016 tucson for service due to a severe issue with the car switching on its own to neutral although it is in drive mode, if you youtube tucson 2016 trouble you will see that we are not the only ones with the issue.The service man told me the car is fine and no errors showed on the computer.He lied!They have full knowledge of the problem and by giving me the car back in its condition put my life at risk as well as my son, daughter in law and their 8 month old baby.Sure enough a few days later my daughter in law and the baby got stuck with the car with the same issue in 110 degree heat.While visiting the service department i was shocked to see an outdoor service area at 110 degrees in PhoenixIt really lookes like a garage in Mexico No way these service guys can affecrively and afficiently do their job in these conditions. Im surprised the dept of labor is not shutting them down.The service manager David was very rude and the dealership manager is a chicken not responding to phone callsBottom line, Stay Away from this dealership and think twice before getting a Hyundai.

sasa_melon

Jun 26, 2016

So pleased with my purchase love my vehicle, and my salesperson was the best. I will be coming back when it's time for a new car!

charlesbess

Jun 24, 2016

excellent service. sales man and his assistant or co-worker in training was very polite and helpful. finance officer was quite informative and willing to go the extra length to help me understand the terms of the agreement.

sparsons

Jun 18, 2016

Started with this dealer replying to my TrueCar/USAA inquiry, even though they didn't have the car I wanted. Seems to them customers don't ever want what they ask for. I accepted the dealers first offer and made arrangements to go down to see the car I wanted in a different color. They bring the car up to show me and it is filthy and covered in bird poop, I'll never understand why anyone would think a customer would want to see their new car like this. After a few brief apologies they agreed to get the car cleaned up, what came back from the wash was a black car with dirt/grime all over and bad water spots, it looked several years old. Again, why would a customer want to see this. I wasn't thinking of buying that car, but going elsewhere. The salesman offered to have the car detailed, and finally after a couple of hours it looked great and I was sold. It had been 5 hours to finally see the car I wanted to buy. On to financing: my bank check isn't good enough and I need secondary financing, decided not going to go that route and I offered to let them keep the car until check cleared and they would make sure the car looked EXACTLY the way it did that night. Dealer got paid two days later, but I never got a call. 4 days later I contacted them to see about the car since they didn't call me. Salesman says I can come get car and we agree I would come by at 10AM the next morning, he was going to have the car detailed again so it would look like I wanted. I arrived and salesman is not there and another salesman tells me car isn't ready its being washed. About 30 minutes later, the car is pulled up and its covered in water spots, dirty smears all over and the windows are smudged from dirty rags. I complain that this was NOT what we agreed on and was told if I would wait some more they would re-wash/detail the car. I had already wasted 7 hours with these guys and they make it sound like It was so hard to make the new car look new. I didn't haggle their offered price and only wanted the car clean and ready for me. Needless to say, I did not wait for them to clean the car as they had agreed/offered, I decided I had had enough and just wanted to leave. The last straw was when I got in to drive my dirty car off the lot, it didn't even have a full tank of gas. This dealer actually puts that on the sticker that you get a "Free Tank", but salesman says to wait while he runs off to do this. Really? You didn't check to see if the car had gas and was clean for the appointment the customer made to pick it up?!Overall the dealer never took any time to find out what I wanted, never tried to make the experience pleasant, didn't fulfill the promises they claim are standard to all their sales, never kept me informed or showed any sign that what I was experiencing was unsatisfactory. I should have walked away but I just wanted it to be over, and kept getting more and more disappointed.Are these folks the worst dealers ever? No, but they sure made me feel like I was really a burden to them. Would I recommend them to others? No, you can find better deals and service if you try, these people probably would be ok if they started to see their volume dwindle, but right now they don't have to take care of customers so they don't.Will I buy my next car from them? Probably not. The experience I got taught me that I should have walked away early on when I started feeling unappreciated. Oh well, hopefully others will have a better time. Best of luck!

Daniel R.

Jun 17, 2016

Go see Jeff. Fast, friendly, awesome deal. I love my Sonata.

fisherb2

Jun 17, 2016

I'm not sure that the "deal" was in my favor. I just wanted a Tucson and was talked into a 2016 Sonata. I really just wanted my 2016 Elantra back. I do feel that I was talked into something because my vehicle was not available to return to me. Everyone was very nice. Just feel it was too aggressive salesmanship.

kth5364

Jun 17, 2016

I am always happy with the sales and service department reception that I receive. Everyone is always polite and professional. I never feel like there are hidden charges or costs. They have made car buying and getting my car service a pleasurable experience.

Andrew Walls

Jun 16, 2016

I had a 10:45 appointment with Kristen to buy a new Elantra and she was running late and wasn't even there. I was told by the receptionist to just have a seat and wait for her that she would show up soon. 15 minutes later after I walked the parkinglot looking at cars she still wasn't there so I just left. 10 minutes later she calls me wondering where Im at and I told her what happened and instead of owning up to to her mistake she says oh well there must of been a misunderstanding. This place is a joke, One person in the whole dealership greeted me and it was a kia salesman across the parkinglot when I first pulled in.

bcassel50

Jun 16, 2016

I pretty well knew what I wanted when I went in and Joel helped me get it. I was a bit disappointed that I was not able to explore the Sonata hybrid and was actively discouraged by another member of the staff from looking at one.

deandre542

Jun 16, 2016

I told the Saleman one thing they came back with other BS, for example they asked how much I drive I told them roughy 15k or more a year they present me a offer with only 10k a year for more then we talked about. I spent almost 5 hours in a chair. Salemans I had didn't have any info on the car or what he was doing

robert.norero

Jun 16, 2016

I'm a honest and loyal guy. If I feel that someone is doing their best and not BS'ing me they have my attention. I appreciate them willing to work with us on the pricing so I got what I felt was fair. If and when I'm ready to buy again Camelback Hyundai will have my business.

dperusinghe24

Jun 10, 2016

Glad we stopped by, Joel and everyone that helped us were knowledgeable and gave us the best deal possible. They helped us get out of a bad situation with one car into a new more efficient vehicle for our growing family. Definitely coming back for more business

tlreiland

Jun 9, 2016

Most pleasantly surprised by the new car buying experience at Camelback Hyundai where we recently bought a 2016 Azera. Professional and courteous service was provided by both the sales and financial services employees.

breliyah1975

Jun 2, 2016

Hyundai overall treated me well but if it wasn't for Jeff it wouldn't have been possible. But I'm over satisfied with my car! Thank you again Hyundai!

mega_bug500

Jun 2, 2016

Great service. Really happy with all the help I received. More than helpful. Service was quick and friendly. Appreciate all of the kindness. Loved it

Momoffive

Jun 1, 2016

My twins who are 24, one of their girlfriends and her 4 yr old son were in a horrific accident the day before my visit to Hyundai Camelback. I did not go in with the intention to purchase a car I went in with the intention to think the sales person Michael who sold me my Elantra a year earlier. If it was not for the fact that my children were in the Elantra with such good airbag support they may not be alive today. 'Kristen greeted me in the parking lot with a smile and when I asked for Michael explained that he no longer work for the company and she graciously listen as I shared my story and shed a few tears. She was so kind and compassionate she shared her story my story with her team and 'Kristen and her team worked tirelessly to assist me in getting into a new vehicle yes another Elantra this time a 2017. From Kristen to her managers to the finance department I was treated very well everybody was kind and understanding and getting me into a vehicle isn't always easy because as a single mom Who raised my five children on my own I do not have the best credit. Yet I was treated as if I had a pocket full of money and excellent credit everybody was kind. Kristen took extra time with me as did her team and they often comforted me and rejoiced with me that my children had survived this awful accident. This is now my third Hyundai my second from Camelback Hyundai. Because of the kindness I was shown the compassion and the safety features of my car do you want truck I am my Camelback Hyundai customer for life. Many thanks to 'Kristen and her team for the kindness and compassion they showed to a relieved and thankful mother. When you look at the pictures of my 2015 Alandra you would understand how serious the accident was and how the kindness that this team and 'Kristen showed me that day is made a difference in my life and a life of my family. The pictures are of the Elantra that saved my children's life along with God and his Angels thanks to Kristen and her team.

v_voto

May 31, 2016

Happy to have discussed pricing prior to arriving and no increases to pricing occurred after arrival. Team was professional, fun, and efficient in getting sending us how me with our new vehicle.

amylrod8

May 20, 2016

Best car buying experience ever. They kept my needs and price range number one priority and got me a great deal I am proud of and a good reliable car for my family.

ryan.tornquist

May 13, 2016

I went in knowing what car I wanted, so I think that makes it easier. But Ruben was great. Easy to talk to, laid back, and answered all questions that I had. Overall, buying a car wasn't as stressful as people made it out to be.

cp7mccoy

May 12, 2016

From beginning to end our salesperson sincerely cared that we get the car that we wanted and received a far deal. She was very knowledgeable about the trim packages took time to understand our needs.

Margie Adams

May 6, 2016

I live in northern Arizona , looked online at the inventory, called Joel Casteneda took my call and setup my appointment. I showed up early from my Dr. appointment, Joel was not in yet so Tammy took the lead , got the list of cars that Joel had lined up for me to look at. Test drove afew. We discussed my limits for a payment Tammy went back and forth getting better terms for my individual needs. I went to lunch to think came back and did the deal. The whole process took 4 1/2 hours. I am so happy with my choice. Joel, Tammy, Jason and Mark in finance. Thank you for this wonderful experience . Your sales and finance team are the greatest!!

CT888

May 5, 2016

My experience at Camelback Hyundai was very pleasant. The salesperson (Jared Sullinger) worked with me to get the car I wanted at the price I was looking for and even worked with me going back and forth with his manager to get me the trade-in value I was looking for on my old car. Thank you Jared and thank you to the salemanager and ultimately the general manager for making this deal a win-win!Carlos Turner

Kstarks06

May 5, 2016

Kristin created a new buying experience. She was very professional and delivered my vehicle, due to my girlfriends birthday. I left with more vehicle than expected for a lower payment. Just an unforgettable experience!

aarondmottola

Apr 28, 2016

Camelback hundea has a Great staff and customer service and i would definitely recommend them to others. I would do business with them in the future when looking for another vehicle

fabiramirez32

Apr 25, 2016

Everyone was great, very nice and got everything in my car set up right away. Finance was amazing and didn't take a long time to get me in, they explained everything perfectly\.

azchoctawjr

Apr 23, 2016

Kristen was awesome and the time at the dealer was way below my expectations. Got deal I was looking for first time without any back and forth haggling.

themex

Apr 15, 2016

I really like the Genesis sedan's looks and the way it runs. I would like to know how all the equipment works, as I have read the manual and still can't figure out the cruise control.

zachcorny

Apr 9, 2016

This place is the Bees knees. I really enjoyed everyone that worked there. Constant smiles and positive atmosphere. This experience made buying a car fun.

The New Lori

Apr 5, 2016

Reuben was amazing!!! I walked in with my approved loan amount at 6:00pm told him what I was looking for and I drove out of there with exactly what I wanted 2:45 hours later. I was walking in my front door at 9:00pm. There were some delays, but they weren't Reuben's fault, they were caused by other departments. I would HIGHLY recommend to Reuben to family & friends. I even got extra business cards from him to pass out.

Amy P.

Mar 30, 2016

I leased a new car from Camel Back Hyundai this month..I was very impressed with my salesman the finance department.Everyone so friendly.I am a very happy customer! Thank you so much Camel Back for taking good care of me.

Edgar Mata

Mar 22, 2016

Mark Metzar,my sales person was just great. He made the whole process from start to finish just easy and great. And all the employees at Camelback Hyundai that helped me out were just great .

Jean Reilly

Mar 16, 2016

While the facility and the personnel are very nice I am unable to comprehend why a service oriented business would send away sales. Most people have to work in order to pay their monthly car payment and on the most part that entails Monday through Friday 8-5pm. We have to do our service errands on weekends and they are closed on Sunday! I will never for the life of me understand the reasoning on losing business like that - I guess they want to provide service, but not that much service :-(

Birdman

Mar 12, 2016

My sales agent was couldn't have done a better job. Unfortunately my finance agent Marc I believe his name was tried to sneak in a 900 dollar fee before I signed my contract. I would recommend looking over everything when it comes to signing your paper work with the finance agents. Jared sullinger honestly is a great salesman. He did the everything he could to get me the deal is asked for. And besides from the sneaky contract part I couldn't have had a better experience.

Julie R

Feb 29, 2016

I purchased a car from the folks at Camelback Hyundai and was very impressed with their professionalism and customer service. My sales person's name was Andrew and he was very patient with me and let me test drive several cars before deciding on on the Tucson. I got a fair price right away which has never been the case with past purchases. I look forward to continuing to do business with them.

mary

Feb 28, 2016

ask for Kurt & Ruben-great team making car buying an easier than usual experience.

Cardsfan238

Feb 24, 2016

My wife and I drove to Camelback Hyundai from Tucson based on prices that we negotiated over the phone. We were in the market for a certified Hyundai Sonata and they happened to have one that fit our budget. We worked with Sam on the prices and payments and he even gave me a ballpark on what they would give me for our current car that we were looking to trade. The numbers and car was perfect for our needs and we were very pleased with their honesty.

NewCar

Feb 22, 2016

Jared was great, very friendly, relaxed and informative. We had done our research beforehand and worked out a great deal. Wait time was a little longer but we drove off with a brand new Hyundai! :)

DanC

Feb 18, 2016

I just bought a new Elantra from these guys and they were great. I was upside down in my current truck but had to get something with better gas mileage. They offered me 1500 more for my truck than the other places I talked to which helped a bunch. I will definitely recommend these guys to anyone looking for a car. Ask for Justin Windfrey.

DanC

Feb 17, 2016

I just bought a new Elantra from these guys and they were great. I was upside down in my current truck but had to get something with better gas mileage. They offered me 1500 more for my truck than the other places I talked to which helped a bunch. I will definitely recommend these guys to anyone looking for a car. Ask for Justin Windfrey

benjaminneff29

Feb 15, 2016

Jared Sullinger gave us a great experience in buying a car. He was very friendly, and knowledgeable. He took his time in listening to what we wanted and found us a great van. My wife and I are so happy with our purchase. Curtis from financing was very friendly. He made the process quick and he went into detail about what we were doing.

JennaA22

Feb 11, 2016

Thank you to Jeff at Camelback Hyundai for helping me purchase my new Genesis! You could not have made the process easier and I appreciate all the time you spent helping me get to know my car. This dealership is a class act.

SandyS1978

Feb 10, 2016

I purchased a car from these guys last weekend and I can't be happier. I was surprised at how friendly and helpful the entire staff was. The salesman, Andrew even let me take it by my husband's work to show him before I signed the papers! Hands down the best car buying experience I've had. Thank you!

Ed_Sharp

Feb 8, 2016

Jared was well informed about the features of cars and was helpful in picking the car best suited for me. Curtis was very friendly and knowledgeable about financing options. Curtis was very easy to get along with.

AndyPass7474

Feb 4, 2016

I bought a car from Sam this weekend and the whole process could not have been more seamless. I had already talked numbers on the phone and came to an agreement prior to my test drive. I drove the car we discussed and was sold. The rest of the process was a piece of cake. I am very thankful for the honesty up front that allowed this to be a simple and stress free buying experience!

LisaB82

Feb 4, 2016

I was desperate to get out of my old car and into something newer with less problems, but I knew it would be hard since my credit isn't any good. I called camelback hyundai about a car they had listed online and told them about my history but they were able to get me approved by three different places! I was shocked. I was able to get out of my old car into a BRAND NEW car for only $15 dollars more a month than I was paying. I have literally told everyone I know about this place. They helped me when I thought there was no hope and I couldn't be happier!

GeorgeE052

Feb 2, 2016

If you are shopping for a Hyundai, make this your first stop and go see Jeff. I made the mistake of shopping elsewhere before coming here and it was a nightmare. This staff is not only fun, they are straight shooters and don't waste your time like the other guys. My purchase at Camelback was fast and easy without the drama.

Ehansen86

Feb 1, 2016

I purchased a Hyundai Genesis this week from Camelback and was quite impressed with their customer service. Everyone there was friendly and knew a lot about the product which helped make the buying decision much easier and painless. I would highly recommend anyone in the market for a new vehicle to stop here first. Ask for Sam, he was excellent!

Teedinphx

Jan 26, 2016

Was sent a card that I won a $5 Walmart card in their promotion mailer. Went to the dealer and my number matched. Made me take a test drive and kept me there for almost 30 minutes. After jumping through the hoops, they told me the cards were "at home." refusing to honor a lousy $5 card is indicative of their lack of ethics. I would never recommend them based on this experience!

MsL

Jan 24, 2016

Wanting to have the money stay in my community, I first went to the Prescott car dealerships. I went to a couple of them and didn't find the sales agents very help in trying to accommodate my budget, nor did I find a great selection of what I was looking for. One of the agents almost walked me to the door, because I mentioned that a particular car was over priced. I decided to look on-line and found the car I was looking for at Camelback Hyundai. I wrote them an e-mail and got contacted within 15 to 20 minutes. I was told the car was still available so I took a ride to Phoenix. The salesperson (Sam) was very friendly and answered all my questions. We took the car for a drive and then we started talking about my budget. I found Sam to be very understanding and very helpful. As for the car, he answered all my questions and carefully explained everything that I asked. No rudeness; no double-talk; made the deal with a happy ending.

RobbyE1222

Jan 20, 2016

I contacted Camelback Hyundai regarding a car they had listed online. Unlike most dealers I have dealt with that say "Yeah, we have the car! Come on down.... " they were honest and told me that they didn't have that particular one (as they had just sold it) but many others like it. I went down the very next day and fell in love with a completely different vehicle after the salesman, Andrew took the time to show me a few other options. I am a proud owner of a Sante Fe (not a Tucson) and look forward to working with this group again.

RobbyE1222

Jan 20, 2016

I contacted Camelback Hyundai regarding a car they had listed online. Unlike most dealers I have dealt with that say "Yeah, we have the car! Come on down.... " they were honest and told me that they didn't have that particular one (as they had just sold it) but many others like it. I went down the very next day and fell in love with a completely different vehicle after the salesman, Andrew took the time to show me a few other options. I am a proud owner of a Sante Fe (not a Tucson) and look forward to working with this group again.

AaronC77

Jan 14, 2016

I purchased a new Hyundai Sonata from this dealership this weekend and was very happy with the whole experience! The salesman, TIger was honest and professional and was an excellent help. The whole staff made the process as painless as possible. I couldn't be more impressed with the way I was treated, not to mention I LOVE my new car!!!

AmyG5151

Jan 13, 2016

Camelback Hyundai has restored my faith in the car dealerships! I was in the market for a Hyundai Sonata and had corresponded with a few dealerships regarding their inventory and financing options through email but was immediately annoyed with their nonstop calls and emails. I impulsively pulled into Camelback Hyundai the other day on my way home from work and was impressed with their professionalism and laid back atmosphere. It was nothing like the pressuring emails/phone calls I had received from the "other guys". Instead they sat me down, asked me what I was looking for in a car and budget wise and let me test drive three different cars that would meet my needs but not break the bank. I was so happy with my experience that I purchased a Hyundai Sonata that night! My salesman, Andrew couldn't have been more professional and patient with me. Thank you to the whole team at Camelback Hyundai!

Eddie V

Jan 13, 2016

I purchased a new Santa Fe from Camelback Hyundai this past weekend and I was surprised at the low price I received right off the bat. I had visited other dealerships previously and was quoted prices ridiculously higher, which is why I continued to shop. I wish I would have come here first!!!

RogerW

Jan 13, 2016

I have always dreaded the car buying experience, but because I trade out of my cars every 2-3 years, I am fairly familiar with the stress that goes along with it. I saw that Camelback Hyundai had the car that I was interested in, in the color I wanted listed online but I called the dealership first to make sure it was still available. I spoke to a manager and told him exactly what I was looking for and expressed that I wanted a painless experience, which is exactly what I received. I made an appointment for the following day and upon my arrival, my sales person Andrew had the car pulled up and ready to drive. I received a more than fair price for my trade and drove away less than two hours later in my new Hyundai Genesis. I would recommend this dealership to anyone who is in the market!

AmyG5151

Jan 13, 2016

Camelback Hyundai has restored my faith in the car dealerships! I was in the market for a Hyundai Sonata and had corresponded with a few dealerships regarding their inventory and financing options through email but was immediately annoyed with their nonstop calls and emails. I impulsively pulled into Camelback Hyundai the other day on my way home from work and was impressed with their professionalism and laid back atmosphere. It was nothing like the pressuring emails/phone calls I had received from the "other guys". Instead they sat me down, asked me what I was looking for in a car and budget wise and let me test drive three different cars that would meet my needs but not break the bank. I was so happy with my experience that I purchased a Hyundai Sonata that night! My salesman, Andrew couldn't have been more professional and patient with me. Thank you to the whole team at Camelback Hyundai!

EddieV

Jan 13, 2016

I purchased a new Santa Fe from Camelback Hyundai this past weekend and I was surprised at the low price I received right off the bat. I had visited other dealerships previously and was quoted prices ridiculously higher, which is why I continued to shop. I wish I would have come here first!!!

JNKMLHRE

Jan 11, 2016

I recommend this dealership, ask from Tammy in the Internet Department. I drove from Prescott to by my car from her and it was my best car buying experience.

WHITEEHEAD_NO3

Jan 11, 2016

Tammy is the best sales women I've ever dealt with she provided me with the best device available she was great overall and I would come again

JJSCUBA

Jan 6, 2016

WE WERE ABLE TO GET THE BEST PRICE IN TOWN ON A 2015 SONATA I WOULD PURCHASE ANOTHER VEHICLE FROM THE DEALERSHIP WHEN WE NEED TO

Katt Renee

Jan 1, 2016

I worked with Jared at camelback Hyundai and had an amazing experience. If your looking for a relatable kind sales man he's your guy he helped me get into my dream car. Thank you so much for all your help and hard work it was very much appreciated!!

GHILEE_SNAP

Dec 23, 2015

The salesman wasn't too pushy but the waiting period between actions were painfully long. The sales person has been difficult to contact since purchase to obtain the second key and fob for my car. Otherwise, everyone has been kind enough.

Anna F.

Dec 16, 2015

I can't be more impressed from beginning to end with my experience at Camelback Hyundai. I corresponded with Kristin Sparks for many months before stepping into the dealership. Kristin was kind, professional and knowledgeable about her job. In the end, i feel i received a great deal from Kristin and the Camelback Hyundai team. I couldn't have asked for a better experience. I will CERTAINLY be referring my friends to them....and i'll be back; i will definately be back. Thanks again, Kristin and your classy team.

2016ElantraOwner

Dec 7, 2015

I was greeted on the lot, I had an appointment and was taken in and offered refreshments while I wated. I was early. The process was made easy, every step was clearly reviewed. The staff did everything in their power to get me a good price and payment plan that was within my budget.

No new car today

Nov 28, 2015

I worked with Ananda and Jeff. They were both class acts. Spent 2 days and finally decided which car to buy. I was ready to do a cash deal if the numbers worked, was trying to work the deal with Gary, due to his arrogance, bullying, intimidating attitude I walked out. Would never go back nor buy a car from Camelback Hyundai because of him. Too bad Jeff and Ananda are great guys.

BLU_PITT

Nov 18, 2015

Very satisfying , great experience with Tammy Jarrin , she was real friendly and helpful towards me finding the perfect vehicle and she seemed credible and reliable .

nissan

Oct 22, 2015

Just by chance I happen to run into a car salesperson that changed my view of these folks.Andre Stansberry was very considerate and polite when I came in the dealership. And he definitely knew all details of the various vehicles. I will send all my friends and family to Camelback Hyundai to see Andre!

DALIBOR2424

Oct 13, 2015

When you come to this dealership ask for Kristin or Ryan. Together with GM-Justin these are the people that have had the impact on my decision buying from this dealership. If you work with them you will be in very good hands and overall happy with your experience.

7592601

Oct 2, 2015

The sales and finance staff are nice and friendly. This should have been a sign. I had to resign the paperwork for my car multi times. Each signing brought with it a higher interest rate. 2 or 3 weeks after originally signing, they finally found a lender. The car is 3 years old, $15,000 financed. I immediately need to replace the tires, approx $450, the brakes need replacing and the a/c blower motor is going out as well. The dealership said they will look at the a/c but they will not fix it. The need to replace the tires is partially due to the poor quality previous alignment job. The dealer agreed to re-align but not until after the loan is funded. Now that I have called the lien holder and confirmed that the loan has funded, (the dealership never called to inform me), I will attempt to get the alignment through the service department. The person that helped me in finance, set me up on a bi-weekly payment plan, which is awesome and makes sense as it reduces interest and pays off the loan early. However, he failed to disclose that I would be making a double payment within a one month time frame. $433, two weeks later $215, two week later another $215.In total, I spent around 16-20 hours in this dealership. Most of the time was spent waiting and the staff not communicating what was going on.It seemed as if the car I drove home was the only car that they wanted to show me, it was also the first car they showed me. I insisted on driving one other car. Immediately after the test drive, the dealer insisted that we keep talking about the first car they showed me. Nothing like grabbing all of your spare change for a down payment, then having to do it again to make repairs to a freshly financed $15,000 car, and then doing it one more time to cover the first months payments. If I were to do this process again, there is no way I would accept this car in its current condition, I would have walked away when they were not able to find a lender on the spot, (they said that's normal, but truth is, every other dealer will know your lender before you walk out the door). and having to sign multi times, not very professional. This is far from being the first car I have ever financed, this was not a normal experience.

royce

Oct 1, 2015

Johnny Gomez and sales manager Chris Quintana will waste your time. They will make promises to get you in, run numbers they probably can't get you, and eventually unwind you. Don't trust this place go elsewhere. Chapman Hyundai is way a place with honest people. Don't go to Camelback Hyundai.

Blue Dailia

Sep 25, 2015

I worked with Kurt ( manager) and Kristin. They both made the experience excellent and non pressured. We decided to hold off a couple weeks for personal reasons, but when ready...Im definitely coming back to see these two!!!

HyundaiLover

Sep 25, 2015

I had a great expirence at CamelBack Hyundai! I look forward to coming back as well as letting my friends and family know to stop by and see Sales Manager Kurt Fowler or Scott M. And make sure to ask for Sales consultant Carlos Reger very honest humble group of people.

Blue Dalia

Sep 25, 2015

Kurt ( manager) and Kristin made this a no pressure, pleasant experience, We will Definitely come back when ready to make our final purchase. I was stressing on thinking about coming in to shop for a car.... I now know I don't have to be worried...these two actually care about the customers and show it!!

HyundaiLover

Sep 25, 2015

I had a great expirence at CamelBack Hyundai! I look forward to coming back as well as letting my friends and family know to stop by and see Sales Manager Kurt Fowler or Scott M. And make sure to ask for Sales consultant Carlos Reger very honest humble group of people.

Xdunaticx

Sep 25, 2015

My salesman Jeremy Robertson made it a priority to acknowledge my wants and needs throughout the buying process. During the process his manager Kurt Fowler made sure to come out to introduce himself and thank me for coming in. Overall just a great buying experience, I will definitely recommend this dealership to friends and family!

MKiro

Sep 16, 2015

Went in for information on a specific vehicle and met Justin (sales) and Kurt (manager) who were very helpful and informative, they answered all my questions even though I told them I wasn't buying for a couple of weeks, I had a great time and will definitely be back to purchase the vehicle when I can.

CLee

Sep 16, 2015

I went into the dealership to get information on a new genesis that I was looking at getting in about 2 weeks, I met with Justin (Sales) and Kurt (Manger) who were very informative and answered all of my questions, with this experience compared to other dealerships I will be back to purchase.

rob

Sep 15, 2015

I just bought a new Santa Fe from Kurt and Tom. They gave me a great deal and the whole experience was not bad at all! They also gave me a good price on the clunker I traded in! Thanks again guys!! Rob

FlyFishing4Life

Sep 9, 2015

Service is what sold me. These guys hustle and work hard to get the deal you desire. Sure you give and take, but in the end I got a car, or SUV in my case I LOVE!

simpleCarDude

Sep 9, 2015

Kurt Fowler really knows his stuff. He made me feel at ease, and though I wasn't ready to buy a car today, he made me feel welcome to try at a later date. I am definitely coming back.

NE.EVA86

Sep 5, 2015

My sales professional Tammy Jarrin is awesome. If you are looking for a new car I would recommend her to everyone also the sales manager and my finance manager Kat Ortiz. I love the fact that they speak Spanish since most of my referrals will be Spanish speakers .

Death Metal

Sep 3, 2015

After I leased a 2015 Elantra and traded in my 2012 Sonata, they owed me $8000. They said the latest I'd get my check would be 2 weeks. After 16 days, I did everything I could to get my check...call, speak to Managers, go in person 4 times, etc. No follow through and tons of people fabricating the truth. Finally picked up my check after 26 days only after an extreme hassle. Awful experience.

trish

Sep 1, 2015

Kurt Fowler was so helpful and super easy to work with. Very professional and provided great service! We will do business with him again! Thank you!!

Sara

Aug 31, 2015

Not only do I love my car! Everyone at this location just made everything so easy and quick, thank you Scott for making this all worth it!

SaraL

Aug 31, 2015

Scott was just wonderful, I was so excited to drive off the lot! Thanks for everyone who made this experience worth while. I will definitely be recommending this dealership to others.

codyjohnson

Aug 30, 2015

After i lost my car, i came into the dealership and got a steal on a used vehicle!I love my new car, Thank you Scott for your help!

Katia Breunig

Aug 28, 2015

I had a wonderful experience with Kristin, Scott and Andy when buying my Hyundai ? They made it swift and painless. Thank you so much for my fabulous experience . Usually buying a car is not very pleasurable.

Marylily

Aug 28, 2015

Kristin, Scott and Andy were amazing with helping me purchase my new car. They went above and beyond . Defiantly will be a customer for life.

DMOUSOURAKIS

Aug 27, 2015

I am very much satisfied with my purchase I plan to come back when i'm ready for another car. Hyundai gave me a great experience!

Amie

Aug 26, 2015

I am extremely impressed with Camelback Hyundai, the staff is very friendly and informative! Kurt Fowler went above and beyond most when it comes to the process of looking for and buying a new car! I will be going back for sure!

Hoju

Aug 26, 2015

I recently shopped at camelback Hyundai and was given one of the best experiences I've ever had. Kurt Fowler was attentive and helpful. I never felt pressured, and was given all the info I needed. If I choose Hyundai, Kurt has earned my business without question

Jennifer Zupan

Aug 26, 2015

After inquiring online for a new Sonata I had several dealers calling me and sending me emails, after receiving calls and email from every dealership in the valley I found myself feeling more comfortable with the emails I received from Scott Monteiro and after speaking with him I was absolutely considering buying a car from this dealership, when I arrived I spoke with Scott and he introduced me to One of his best sales person Tammy Jarrin who absolutely took great care of me. I would recommend my friends and family here. Thank you Scott and Tammy

jhampton

Aug 26, 2015

"My experience with Camelback Hyundai was outstanding. I had the pleasure to work with Scott Monterio and Mika Ghanooni and they were awesome. When I went into the store I was not planning on buying that day because I had been shopping around and I still had 2 more places that I wanted to checking out. However their customer service was so excellent and they were very professional. One of the thing that really impressed me was that they were concerned about my time. They made me feel like I was a priority and because of that I brought my car from them that day."

MMSefcovic

Aug 26, 2015

Kurt F was awesome!! Professional, courteous, and made me and my family feel extremely comfortable! Will be back as soon as Im ready to buy!! A++

Nick m

Aug 26, 2015

I recently shopped at camelback Hyundai and was given one of the best experiences I've ever had. Kurt Fowler was attentive and helpful. I never felt pressured, and was given all the info I needed. If I choose Hyundai, Kurt has earned my business without question

Tara

Aug 26, 2015

Huge thanks to the manager, Kurt Fowler! You were more than helpful & I can't wait to come back when I'm ready to make my purchase!!!

Amarie16

Aug 26, 2015

I really was impressed with Camelback Hyndai, Kurt Fowler was really helpful and kind. He helped answered all my questions and concerns without pressuring me in to buying a car on the spot. I would recommend going there for any car.

Hoju

Aug 26, 2015

I recently shopped at camelback Hyundai and was given one of the best experiences I've ever had. Kurt Fowler was attentive and helpful. I never felt pressured, and was given all the info I needed. If I choose Hyundai, Kurt has earned my business without question

ICE.WILL00

Aug 26, 2015

I will definitely be coming back to Hyundai I had an amazing experience im satisfied and will be back as soon as possible when I want a new car

jhampton

Aug 26, 2015

"My experience with Camelback Hyundai was outstanding. I had the pleasure to work with Scott Monterio and Mika Ghanooni and they were awesome. When I went into the store I was not planning on buying that day because I had been shopping around and I still had 2 more places that I wanted to checking out. However their customer service was so excellent and they were very professional. One of the thing that really impressed me was that they were concerned about my time. They made me feel like I was a priority and because of that I brought my car from them that day."

MMSefcovic

Aug 26, 2015

Kurt F was awesome!! Professional, courteous, and made me and my family feel extremely comfortable! Will be back as soon as Im ready to buy!! A++

Alex House

Aug 25, 2015

The manager at this location Kurt has great customer service skills, and it is clear that what the customer wants really matters to him. I would will absolutely come back whenever I am ready to buy at car because of him.

Sean

Aug 25, 2015

Kurt Fowler made the entire process a pleasant experience. I will be going back here when I'm ready to make my next purchase.

ShinobiWon

Aug 25, 2015

I thoroughly enjoyed my car buying experience at Camelback Hyundai. After working with manager Kurt, I'll definitely be going back to purchase my next vehicle.

Isaac04

Aug 25, 2015

I'm in the market for a new car and Kurt Fowler was extremely helpful and respectful. When I'm ready I will go back and purchase a car from him.

review23

Aug 25, 2015

Kurt is a great manager , made me feel comfortable and valued my time, I will definitely come back to this location when I am ready to purchase a vehicle.

seanclnl

Aug 25, 2015

I came in not expecting to make a purchase. Kurt at Camelback was extremely pleasant to work with. Extremely easy buying experience. I will be back in the future to see Kurt!

ShinobiWon

Aug 25, 2015

I thoroughly enjoyed my car buying experience at Camelback Hyundai. After working with manager Kurt, I'll definitely be going back to purchase my next vehicle.

Aakash

Aug 21, 2015

Worst customer service ever. Long story short, I was charged $3,500 for just the car rims. Firstly I do not believe such high price and there are way better rims for low price. Still, they have not provided me with the cost details of rims. The only thing they are good at is looting your money. I would certainly not recommend this showroom. I mean, just look at the overall rating in google.

Samantha48

Aug 20, 2015

It was such an easy and fast process but she took the time to explain to me what was going on step by step so I always knew what was going on and I never felt lost. My representative was named Becky Perez and she showed me exactly what I wanted with a few details that I gave her she is simply amazing and I felt like she's there to help me. I am definitely recommending all my friends and family to Becky and then when it came down to the financing Chris helped out with that and he was simply amazing he got me the deal I wanted. They really took care of me and I am sure they will take care of you too!

thebosses1

Aug 20, 2015

BAIT AND SWITCH!!!!I wish I would have read these reviews before I went there.After finding the car I wanted to buy on truecar.com, I emailed the dealer to make sure it was still available. I was assured it was. Next morning I'm sent an email at 8:00am stating car is ready for me to test drive. So my husband and I travel 3 hours to get there. We're 90 minutes away when I call them to make sure it is still there. "Yes, it's here," Reuben states. When we arrive, some salesman wants to know what else we'd be interested in if it wasn't there. I told him to see if it is here because that car is all we want. Well guess what? It had just been sold 10 MINUTES AGO!!! WHAT??!! We had been sitting there 15 minutes and didn't see anyone leaving with keys. When my husband and I got up to leave, I thanked him for wasting my time. I drove 3 hours to get here! That's when I noticed my husband yelling outside to another salesman about what a crappy business they were running. All of the sudden, another salesman runs outside screaming something about not yelling at the other salesmen. I told him that if he didn't want anyone yelling at them then he shouldn't be lying to people to get them to the dealership when they live 3 hours away.(Note to owner Cassie B.)Don't send me any of your cookie cutter responses about how you like all customers happy. After reading these reviews, it doesn't look like you've corrected any of this "bait and switch" activity.

Brandon

Aug 19, 2015

Had a great expirence at this store! The manager Kurt made the shopping so easy for my wife and I! We will definitely go back, and buy cars here in the future!

gottagetahyundai

Aug 19, 2015

Went in to look at the Hyundai Velocitier, Let helped show me some options that other dealerships didn't. I know now where I'll be buying my next vehicle. Camelback Hyundai.

Megs

Aug 19, 2015

Kurt Fowler, is an amazing sales manager. He provided great customer service and made my car shopping experience better than I could of imagined. Typically shopping for a car is stressful and creates headaches but not at Camelback Hyundai. The atmosphere is laid back and makes car shopping feel easy.

Trish

Aug 19, 2015

Kurt Fowler manager at Camelback Hyundai was so professional and helpful. I work in customer service and am pretty particular when it comes to service. Kurt was amazing. We will be coming back! Thank you so much for all of your help!

Victoria Jackson

Aug 19, 2015

If your thinking of buying a new car go to camelback Hyundai and make sure you see Kurt fowler ! Best buying experience ever ! Easy and painless !!! Thank you !!!

Bamith620

Aug 19, 2015

Had a great expirence at this store! The manager Kurt made the shopping so easy for my wife and I! We will definitely go back!

melocke02

Aug 19, 2015

Camelback Hyundai made car shopping a breeze! Most car dealerships are stuffy, uncomfortable and stressful. Not here. Kurt Fowler, Sales Manager provided excellent customer service and didn't make me feel pressured to purchase on the spot. He is a fantastic sales manager and I would recommend all my friends to go and see him when buying a car!

Victoria Jackson

Aug 19, 2015

If your thinking of buying a new car go to camelback Hyundai and make sure you see Kurt fowler ! Best buying experience ever ! Easy and painless !!! Thank you !!!

Cassie Ulickey

Aug 17, 2015

Came in to look at the new Suvs, Kurt Fowler took great care of me. He show me all the bells and whistles the new Sante Fe has. I was very impressed and will come back when I'm ready to buy. Thanks to Kurt I had awesome experience.

oklever

Aug 17, 2015

I would recommend anyone to this dealership in a heart beat. The staff is so welcoming and friendly. Tiger helped me purchase my car and made my entire experience very fun and enjoyable. The staff was so fun and pleasant to work with. They accommodated all of my needs and seemed very eager and happy to help me. Justin, the general manager, was great- he made sure I got everything I wanted. The team is so helpful. I will definitely be returning to buy my next car from them.

KatieSomer24

Aug 17, 2015

I have challenged credit and was dreading dealing with having to get a new car but when my old car took a dump I had no choice. I told Scott my situation and he was completely understanding and didn't make me feel embarrassed at all. I will tell all of my friend to buy a car from you and your dealership!

oklever

Aug 17, 2015

This dealership is truly amazing. The staff is so friendly. Tiger sold me my car and he was nothing but helpful. He got me exactly what I wanted and got me out of there in a timely manner. He made the normally "long dreaded" car buying experience very enjoyable. Justin, the general manger, was great, as well. He came out and introduced himself and gave me even more reasons to buy my new 2016 Hyundai Elantra from them. I will definitely be going back to get my next car from there.

BrianL

Aug 15, 2015

I am not really one to submit a review unless the service is out of this world. Scott Monteiro came through like nobody else ever has. His attention to detail really made a difference. We talked through email first to run some numbers and when I went in the store everything Scott told me was right on target. I highly recommend Scott and his team to anyone looking for a new or used vehicle. The remodel looks great too. Thanks guys. Brian.

Mary Ann

Aug 15, 2015

Just a quick Thank You to Scott Montero who helped me get back on the road again...I love my new Santa Fe Scott and just wanted you to know that it was a pleasure doing business with you...I will pass the word for sure! Thanks again Mary Ann

Alex

Aug 14, 2015

Went in to buy a car and was treated very well. Would highly recommend. Thanks Mr. Kurt Fowler for showing us what a car buying experience should look like.

Celeste

Aug 14, 2015

I came to Camelback Hyundai and I was helped by the manager Kurt Fowler. I had an awesome experience! Will definitely come back again.

Jessica24

Aug 14, 2015

I've been researching online to get a new car for the past 6 months and out of all the car sales people I dealt with Scott Monteiro was the most helpful. Thank you Scott for helping me find my new car.

Steph

Aug 14, 2015

I came down to Camelback Hyundai not too long ago and I worked with Kurt Fowler, the sales manager. He is a very nice and professional gentleman. Him and the whole staff made me feel very comfortable, their customer service is the best in town. I will definitely recommend this dealerships to all my friends and family. I had an exceptional experience overall.

SusanAZ

Aug 14, 2015

Thank you Scott, I was so nervous buying my first car and you made it so easy. I will send all my friends and family looking to buy a car your way.

cpayan1

Aug 14, 2015

When I came into Camelback Hyundai I was immediately greeted. Everyone was very friendly and professional. I was helped by the manager Kurt Fowler. I had an awesome experience! Will definitely come back again.

Steph

Aug 14, 2015

I love this dealership. One of the best places I have ever visited. Kurt Fower, the sales manager, and his team made my buying experice very easy and wonderful. He helped me find the perfect car and he explained everything very well to me as well. Come and see Kurt, I'm sure he will take good care of you.

Jay Johnson

Aug 13, 2015

Had a great experience, lookng to buy a sonata in the near future. Kurt made sure I had the right salesman and gave me numbers right after the test drive. I was very impressed with car a well as the service i received. I'll be back soon, thank you so much

susan

Aug 13, 2015

Tiger and Kurt were exceptional, when we are ready to buy this will be our first stop. They were low pressure and listened to our needs... Truly a great experience and helped restore our faith in sales people!!

susan s

Aug 13, 2015

My husband and I came in to do some research on the Hyundai Santa Fe... We had spoke to manager Kurt Fowler before showing up on phone. He was there to meet us promptly as we came in and was nothing but polite and professional. Although we are not ready to buy yet.. When we do, Camelback Hyundai will be our first and hopefully last stop.

Al

Aug 13, 2015

Had an amazing experience. Felt like we were being treated how we should when making a huge decision such as this. Thank you Mr. Fowler for not putting on the pressure and genuinely showing us a good time while we made the decisions.

jjinaz77

Aug 13, 2015

This was definitely the best car dealership experience I have ever had. As soon i walked in i was greeted with a smile by Kurt Fowler. He introduced himself and shook my hand and he got a salesman for me (Tiger). They put me on the perfect car and as soon as I'm ready to buy I'll be back.

"carguy"

Aug 12, 2015

I had a great experience felt very welcome I worked with Tanya Genack and Scott Montero both to wonderful people I highly recommended visiting and seeing them

Billy

Aug 12, 2015

Got a new Sonata and I ended up very happy with the deal though it took a little negotiation. Other than that the whole staff was very professional and everything happened in a timely manner.

SteveM

Aug 12, 2015

Everyone here greets you with a smile, very friendly and always inform you of who you will be working with ahead of time. I had a very easy, simple process, which pitot the norm of most dealerships I've dealt with. Everyone should go in and see Scott!

Michaelene Johnson

Aug 12, 2015

WORST CAR EXPERIENCE OF MY LIFE!!! THEY LIED & HUSTLED ME INTO LEASING A CAR. TELLING ME ONLY THE LEASE AMOUNT WOULD SHOW ON MY CREDIT. THE ENTIRE VALUE OF THE CAR IS ON MY CREDIT. AND NOT ONLY 1 CAR BUT 2!!! THE FINANCE MANAGER KEEPS TELLING ME HE'LL FIX IT & NEVER CALLS ME BACK. I WALKED IN WITH A 700+ CREDIT SCORE. 4 MONTHS LATER MY CREDIT SCORE DROPPED 100+ POINTS!! THEY LIE!!!!!

SusanS.

Aug 12, 2015

Tiger and his manager Kurt did a great job listening to my husband and my needs. Even though we told them we were not buying during our initial visit, they treated us with respect and when we are ready to purchase, they will be who we buy from

2015 Genesis 3.8

Aug 11, 2015

Best prices in the valley I went to 3 other dealerships before this one and this is the best when it comes to price and customer service!! My salesman was very professional and valued our time greatly.

Camelback Hyundai

Aug 11, 2015

How many times can one do business with auto dealership and have the most fantastic experience, My experience with Camelback Hyundai Sales Department and sales people, Scott Monteiro and Bernie were exceptional. Professional and respectful. Everyone greets me greets me as they walk by me. Makes me feel part of the family. Mike Heard and his team are polite, respectful and eager to do the right thing every time. Yes, not just the first visit, but every visit! The treatment I had with Bernie and Scott made them my first thought when my neighbors, friends and families needed a cars. I would strongly recommend Camelback Hyundai as everyone's first if not last stop for car buying. They'll do an outstanding customer service. Thank you Guys (Scott and Bernie)

jay.m

Aug 11, 2015

I've been trying to purchase a car for over six months and Camelback Hyundai was the first dealer that was able to get me into a car with no money down. Their Credit rebuilding program is amazing! If you have rough credit or just need help getting a car I would highly recommended going to Camelback Hyundai!

Santa Fe

Aug 11, 2015

You can't beat the service and prices! The internet team handled my inquiry quickly and provided me with everything I need to make an informed purchase. I love my new Santa Fe! I would highly recommend Camelback Hyundai.

carguy

Aug 11, 2015

Had a great experience I would highly recommend stopping by at camelback Hyundai very professional and courteous very friendly environment Tanya Genack my sales person and Scott Montero the sales manager I worked with I recommend seeing them for your car buying experience!!

Elantra2016

Aug 11, 2015

After doing much research I went to Camelback Hyundai to purchase my Elantra. My experience was nothing short of amazing! Scott Monteiro and Samuel Maclean both were very helpful and made the process simple and easy. I will be highly recommending them to friends and family.

T GRIFFIN 2016 Hyundai Elantra

Aug 11, 2015

Absolutely the best Hyundai dealership in the valley after shopping for a new Hyundai received a email from Scott Monteiro (manager) who wanted to make sure all my questions were answered I then came in he introduced me to Tammy who took great care of us and found me the right vehicle, which now is parked in my driveway .... I will send all my friend and family to this dealership .. Great Custormer service

BishopKane

Aug 10, 2015

Scott Monteiro was the sales manager I worked w/over the phone and I was shocked at how efficient and easy he made the process. I did my research into the 2015 Sonata, like a well built athlete in a suit, but was unsure on pricing and which trim level/package would work best for my needs and budget. Scott was courteous unlike some of the other Hyundai dealerships in the valley. He genuinely seemed to care and diligently answered my questions/concerns before I was able to commit to come down. Every other dealership only wanted to know when I was coming down but Scott went about it how I would like to be treated and guess what... I chose Camelback Hyundai and love my new Sonata!

rayrayfak

Aug 10, 2015

Came in after talking with Scott on the phone about buying a new Santa Fe, great customer service from our salesman zaid and his manager Scott , they gave us the deal we wanted and valued our time we were in and out within two hours greatest car buying experience

BishopKane

Aug 10, 2015

Scott Monteiro was the sales manager I worked w/over the phone and I was shocked at how efficient and easy he made the process. I did my research into the 2015 Sonata, like a well built athlete in a suit, but was unsure on pricing and which trim level/package would work best for my needs and budget. Scott was courteous unlike some of the other Hyundai dealerships in the valley. He genuinely seemed to care and diligently answered my questions/concerns before I was able to commit to come down. Every other dealership only wanted to know when I was coming down but Scott went about it how I would like to be treated and guess what... I chose Camelback Hyundai and love my new Sonata!

rayrayfak

Aug 10, 2015

Came in after talking with Scott on the phone about buying a new Santa Fe, great customer service from our salesman zaid and his manager Scott , they gave us the deal we wanted and valued our time we were in and out within two hours greatest car buying experience

dohara

Aug 8, 2015

I would recommend this dealership to all my family and friends. I got Terrific customer service from Bernie and Scott . They were great and very helpful. Thank you to you Both. I will definitely be coming back here from now on. Camelback Hyundai amazing

Le S.

Jul 30, 2015

We are very happy with our decision to purchase here. Not only did we find the best prices here ( we did our homework and shopped around a lot) but the salesmen were very knowledgable, kind, thorough and patient. We went through finance it was a wonderful and comfortable experience. Not once did we feel pressured which was very importance to us, as this was a big decision in our household. At the end, it was nice that the general sales manager William came down and congratulated us. We will certainly recommend to co-workers, fellow church members and friends.

BIELEFELDT41

Jul 28, 2015

So happy with my purchase!my salesman was spectacular. I'm truly satisfied i absolutely love my car and my deali would recommend Hyundai to my relatives

BENNYSAN00

Jul 27, 2015

I was very pleased with my experience. I love my car. My salesman explained everything with much detail, and got me the deal I wanted. Satisfying experience

RAZ468293

Jul 27, 2015

Two thumbs up for you guys!I would have never thought that employees would have such great customer service to offer, I am glad I came here and I will continue to do so.

JUDYASHBY46

Jul 13, 2015

They were very good to work with and would highly recommend them. I have already told a couple people its worth the drive from Tucson.

RJORLYS

Jul 2, 2015

The sales man Paul and his manager were extremely nice and understanding. They both are a huge asset to your company and deserve this amazing survey. Thank you guys again for everything you did. Im extremely happy with my new car.

payitforward

Jun 18, 2015

they pulled me in saying they wanted to buy my car. Of course that was the first lie and manipulation to get me in. So of course I had to look at new cars. After six hours of no food hanging out in my pajamas and being delirious of course I signed for a new car that was double my now Car Payment and I didn't need. Came back 16 hours later to tell them this wasn't going to work. & I was treated with complete arrogance and as if I wasn't a highly educated human being. The bottom line is I was manipulated and then when I came back they made sure so I couldn't get my old car back as I sit here crying in front of the dealership in my new car that I don't want all I can say is unless you want to sit for 6 hours he lied to on every turn and not get what you want come here

MidSizeSedan

May 30, 2015

Worst experience. I worked with Scott Monteiro over email to buy a new car and we agreed on a price over email and phone. I went to the dealership and confirmed the price with Soctt more than few times before the test drive. They made us wait for 3 hours and finally they said price went up by $2,000 because of appearance package, window tint, protection coating and other misc.. things. In the mean time their finance department was fraudulently trying to run my credit report even though I told them I am paying cash. Don't waste your time by going to this dealership. Don't trust anything Scot Monterio says. If you still end up going after all the warnings double/triple check everything before you sign. One of the worst dealers in the valley.

JessM

May 29, 2015

I stopped by the Hyundai dealership with my mom who was looking for a vehicle. Luckily Andrew was our salesman and made vehicle shopping very enjoyable. My mom told him the payment she was looking for and he showed her what vehicles would work. She left in a vehicle that worked in her price with the features she wanted. We will definitely be back to see him!

TammyC

May 14, 2015

I was overwhelmed with the service I received at Camelback Hyundai. Everyone from the receptionist to the manager himself were friendly and ready to help. I had requested an internet quote and there was no hassle after that. I was able to drive the vehicle I was quoted on, agree on a price and finish the deal within two hours. Thank you Camelback Hyundai!!!

Aimee S

May 13, 2015

I recently bought a Hyundai Sonata from this dealership and I could not be happier with my purchasing decision. The process was quick and painless. I was impressed with my saleman and all of the time he spent going over the technology and syncing my car to my phone. I was genuinely impressed with the service and professionalism of this dealership.

Amir A

May 13, 2015

I was very impressed with the service and knowledge of the sales staff at this dealership. After much debating over which vehicle we wanted, we were able to come to Camelback Hyundai and leave without any doubt. The sales professionals helped us to make an educated decision and we ended up with a Tucson. We could not be happier with the assistance or our new car!

JSorenson1984

May 13, 2015

I went into Camelback Hyundai this past weekend to compare prices that I had received from a few other dealers in town. Not only did the prices beat the competition, the customer service did not even compare. I had no hesitation purchasing my car through this dealership and will continue doing business with them.

TammyC74

May 13, 2015

I was overwhelmed with the service I received at Camelback Hyundai. Everyone from the receptionist to the manager himself were friendly and ready to help. I had requested an internet quote and there was no hassle after that. I was able to drive the vehicle I was quoted on, agree on a price and finish the deal within two hours. Thank you Camelback Hyundai!!!

aliciab

May 7, 2015

I purchased a car form this dealership Camelback Hyundai 9 months ago ... the service was so horrible that I returned the car ..... I then got a call saying that they would take money off for the way I was treated. I ended up with a 2014 Elantra. Now nine months later I upgraded to a 2015 This experience has been even worse!!!!!!!!!! The lack of communication that happens within the company is just appalling. Not one person is willing to assume responsibility and is so quick to pass it to the next person. Even when I spoke to the receptionist and let her know that I was very upset and needed to speak to someone in management and specifically asked to not be transferred to a voicemail, she sent me directly to a voicemail. I called back and asked to SPEAK TO A PERSON NOT A VOICEMAIL .... she responded " Its not my problem if they don't answer. " I then informed her that I know from the reception desk you are able to see if someone is in the sales office, so please get whoever you see in the office to take my call ... again responded, "Nobody is in there. They are all in a sales meeting." I don't know what hiring criteria is needed to be met to become a team member there but obviously there aren't very high standards seeing that the idiot couldn't tell me that the first time when I said I was an UPSET CUSTOMER and wanted to TALK TO SOMEONE DIRECTLY that nobody was in the office . There is no way that I am the only person that this is happening to I can tell by the extremely high number in turn over in your employees that this is a very common practice within your company. I sold my 2014 on the 21st, the same day my car payment was due. I was told to not pay my car payment because the dealership will pay it off. "It will show as paid off by tomorrow" ( is what I was told) and to use that money as a down payment on my new car which is exactly why my down payment was 306.00. After 17 days I am getting calls from my pervious lender informing me that my car hasn't been paid off . After being passed to every department including the service department I am still not getting helped. I then speak to Jim a sales manager who sent me to accounting.... accounting says that she will call the bank and get back to me "keeping me in the loop." I haven't had a call back for three days. I then call Chris in Finance who won't take my calls but is trying to conduct business Via text message (very unprofessional ) another example is I didn't even want a silver car .. I had to take the silver car because the attendant couldn't locate the black model. I can go on and on of things that I saw while there but the bottom line is I WILL NEVER DO BUSINESS WITH CAMELBACK HYUNDAI AGAIN . I will make sure to post this on every social media / rate and review site everywhere. Simply disgusted.

Jaime

Apr 20, 2015

Came in a few weeks ago. I was looking to trade in my cat and get into a new one with about the same payment. I knew it'd be hard with my negative equity but Jimmy heeled me out. He even lowered it! The prices was extremely fast unlike my last purchase. When you go here don't worry about your time frame. Jimmy actually ran to and from the doesn't cats we liked at!

claudiabggs

Apr 17, 2015

I was interested in the Hyundai Sonata or the Genisis, I decided to go to Camelback Hyundai I had been there a couple month before and frankly was NOT happy with the service the sales rep. that I dealt with was extremely rude so I was really apprehensive about going there again. I got out of my car and was immediately greeted by a young man by the name of Chris Lynn. He listened to what I had to say, he was very polite and helpful, and was very informed about the vehicles. This young man is honest and isnt in your face aggresive like the other gentleman I had dealt with before. My advice is if you go to camelback hyundai ask for Chris Lynn he is a good honest guy!

craigroberts2005

Apr 17, 2015

I went to camelback hyundai a couple months ago to possibly purchase a vehicle.I was greeted by a guy named Ananda, he was very pleasant. He was very helpful and able to answer all my questions about the car I was looking at. I felt comfortable with him he wasnt aggressive or demanding(which is the type of salesmen I have had to deal with before in previous car purchases)Overall I was very happy with the service.I would recommend anyone to go see this guy!

happy customer

Apr 17, 2015

I recently just purchased a vehicle from Camelback Hyundai and let me tell you the service here is unbeatable. Not only that, in my 20+ years of buying cars I've never been as impressed by anyome as much I was by my sales consult, David Rodriguez. He was nice, professional, and made it the quickest most comfortable experience I've had in years!

sujata

Apr 17, 2015

had a great experience! it was quick and easy and my salesperson "Christopher Lynn" was extremely professional and courteous !I would recommend him and the dealership to anyone !

carlos_buyer

Apr 17, 2015

Ricky Greer, was my salesperson that did an AMAZING job with helping me pick out a great car and giving me a great deal. He was very professional, and made the experience better than I expected, with a lot of laughter. I could not have asked for anything more, and I recommend this dealership and to see Ricky! I love my new car.

Jenny0110

Apr 17, 2015

To be honest I have had some HORRIBLE experiences with purchasing cars from dealerships but I like Hyundai cars so I went to Camelback Hyundai to look and possibly purchase a vechicle. When I pulled in I was immediately greeted by Ananda Vihara. He was very helpful, professional, knowledgeable about the cars, and wasnt pushy or overly aggressive. I wound up buying a car that day and I couldnt be happier. I am definetely going to recommend him to all my family and friends!

Meredith

Apr 17, 2015

I recently just purchased a vehicle from Camelback Hyundai and let me tell you the service here is unbeatable. Not only that, in my 20+ years of buying cars I've never been as impressed by anyome as much I was by my sales consult, David Rodriguez. He was nice, professional, and made it the quickest most comfortable experience I've had in years!

Happy Customer

Apr 16, 2015

I recently purchased a 2015 Santa Fe and I love it! I am overly pleased with the whole car buying experience at Camelback Hyundai! The sales associate, Mika G. was amazing. He listened to what I wanted and made sure I got the best price possible. He beat the prices of all the other Hyundai dealerships.

E. Scott

Apr 16, 2015

I always read reviews so that I know what I might be going into. I was contacted by Scott Monteiro who explained he also was a Gilbert resident. He assured me that this would be an easy process. I explained I have bought cars for year and didn't want to drive twice as far to play games with the pricing of the car. My wife, three children and I drove up there and from the time we arrived it was truly a good experience. The vehicle was ready when we arrived, along with bottled water and popcorn for the kids. The numbers were what he and I talked about, and 2 hours 27 mins later we were back on the road home in our new Sonata! Well worth the trip! Great experience and I would recommend anyone to drive the extra distance to Camelback Hyundai. Scott, Ryan and Glen thank you!

Michelle

Apr 15, 2015

Honestly, When I first started looking for a Hyundai Dealership I was skeptical on coming here because of all the horrible reviews I found on Google. I learned the company was taken over by a new owner a few months ago, and NOTHING that was said on google seemed accurate! Kat Ortiz was my sales person and she was amazing...polite and respectful, not pushy at all and made my buying experience smooth and so enjoyable. She is well informed, professional and I will definitely be recommending everyone I know looking for a car to their place! 5 stars all around in my book.

Ray R.

Apr 15, 2015

My experience at the Camelback Hyundai was great, my salesman Danny Rodriguez was a gentleman and a professilional. His east coast personality make the time fly and everyone was very helpful. 2 1/2 hour was all it took. Thank you Danny and everyone at Camelback Hyundai.

Joseph j.

Apr 14, 2015

I just bought a 2015 Hyundai sonata from Alex v. And he was one of the most professional and helpful salesperson I've seen. He toOK care of all my needs and wants with my car buying experience. This dealership is definitely a place I would recommend to all my friends and family. Great great great experience overall.

Samuel

Apr 8, 2015

Don't let past reviews give this place a bad name. Now under new ownership and management this is a whole new store. Excellent staff and service. Hands down the #1 Hyundai dealer in the valley!!

J Yia

Apr 1, 2015

I recently purchased a new car from this dealership and had the best car buying experience I have ever had. My salesperson Farhad was honest friendly and was a great help in helping me find a car that was right for me. The management was equally pleasant to work with.

justloveus

Feb 14, 2015

tried buying a new hyundai, they played games wasted my time, i have good credit what a waste, their so so so money hungry. so i'll just pay my hyundai off and NEVER buy a HYUNDAI again. so if yall plan on buying DO NOT BUY FROM HERE . try to buy CASH rather than waste your time,money,energy,and credit on these people. SO NOT WORTH IT! I never wanna buy/finance a car ever again only cash the next time around after I pay this off. !!!! yall have a blessed day ,good luck shopping - Mahaliathen they claimed oh your credit score is not generating and i've made 5monthly payments on time my credit score is 683 i also just refinanced my vehicle so i must have a credit score somewhere , never had any late payments no nothing perfect credit history. originally went in to service, then decided to inquire about a sonata then tucson they tried putting my apr at 8.9 at 600 month on the tucson and 500 at 8.9 on the sonata w 1000 down so stupid treating me like a bad credit/1st time buyer customer. first car they gave me a bad deal i bought a 2014 hyundai elantra se red for 11% apr at 362 a month w gap then i refinanced to 8% at 340 a month w gap then recently got a new offer in the mail to refinance my car at 3.9 through blue harbor . so why in the world would i take a 8.9 apr when im paying 8% now thats just stupid taking advantage of the customer, considering they never applied any of the discount no previous owner discount, followed by new car incentives. dealers do what they want n get away with it . just as the justin manager did when i purchase he wouldnt give me prices over the phone when before i had to come down to the office when i then purchased in september of 2014 worst decision ever my car has only 7500 miles i take good care of it now its world 13500 on trade never again will i ever purchase another hyundai product i hate it, let alone anything else from this dealership then johnny said yesterday after i waited for them to get number giving them my information they careless wasted my time johnny said i'll call you tomorrow so "HE" never did i called him at 7pm today he tried pitching me a 6.59 apr at 420 amonth on a Sonata SE when i wanted a limited, this dealership is something else I do appreciate that andrew "Tiger" tried calling me back such a sweet kid, same w/ tanya i feel bad for the mess they go through working here at this financial vampire of a dealership filled w bad customer service. w an exception of Tanya and Tiger. GodBless anyone else who's looking to ,purchase I would NEVER buy anything from here, nor would i recommend anyone my cousin was in the business for a new car after they was on the phone listening to everything they opted to take their business elsewhere. anyways have a blessed day yall thank u for reading do your research on your cars, rebates,discounts,n use the boost up for downpayment asst at participating dealership if you choose hyundai and goodluck car hunting bye

mile410

Nov 22, 2014

Visited dealership. Found car I liked. Came back another day with friend to see car. Sales person knew I would be in first thing in the morning. She had even called to check on me coming in and what time. I arrived at dealership at the time I had set but I had to sit and wait forty minutes to take car out for another test drive with my friend because a maintenance dept guy had taken the key home. Returned to showroom after test drive and said I was interested in purchasing the car so I wanted the final bottom line price that they would sell it at. I had another dealership to visit that day but would make my decision by noon that day. An assistant sales manager came over to my sales person's desk and gave me a final price with what extras would be included. I called the sales person about noon time and said I would be back in about 1:30 with a checkbook to purchase the car at their dealership. Came back in after lunch ready to buy. Head sales manager came over to my sales person's desk. Sat down with paperwork that now had a much higher price and none of the agreed on extras offered earlier that day. REALLY POOR CUSTOMER RELATIONS!! I was so disappointed with the complete turn around that I left vowing to never buy a car from that dealership or it's associates again. I also told all me friends, neighbors, and fellow workers how poor it was doing business there. Two days later, I bought an even better car with more options at the price they tried to sell me the basic level car at Camelback. The sales person was ok. The head sales manager was the problem as he has last say. Apparently the assistant sales manager's voice and opinion has very little influence or purpose.

Saergae

Oct 29, 2014

Just want to write in to say how disappointed I was with service I received Saturday Oct 25th,2014. I made an appointment for oil change at noon, upon arrival service advisor (SA) greeted me, walked out to my car with me and examined my car. Upon examination he indicated there were lots of scratches and swirl marks in the black paint of my car and indicated he could have that fixed by buffing out the car and there was no waiting in the department that would do this. After discussion about this with him I agreed to have my car buffed and was told my car would be ready by 4:30. I had to call back twice to find out where my car was, I called once to ask how the work was coming along and the SA indicated he was so busy he didn't know but would check and call me back in 15 minutes, that didn't happen. Finally at 4:30 I called the service department and asked for my SA and they said he was extremely busy so I asked is my car done and that I would to be picked up to get it (mind you the service department closes at 5) and the man on the phone said he would check on my car because the computer system didn't show anything but in the mean time he would send the shuttle driver over to pick me up. When I arrived at the dealership my car wasn't out front or in the bay next to the service advisors office and I approached my SA and he asked me to wait in the waiting room. There were several other people in the waiting room that were angry that they waited so long just to pick up their cars. The service advisor had great difficulty doing the paperwork on my service and printing up my paperwork as he was only on the job for 3 weeks I was told. After much difficulty he took me to the cashier to pay which I paid approximately $211.00 for the service. When I was taken to my car to see the work that had been done the car looked clean but it didn't look any better than when I brought it in. I feel like I paid $200 for a simple car wash and to have the floors in my car vacuumed. After opening the hood, doors, and hatch when I got home I noted they hadn't cleaned any of them and the windshield had overspray on it form a cleaner. I finally left the dealership at approximately 5:30 5:45 disappointed in the service I got and also the fact that the SA didn't know what he was doing. I was told by the SA that he was actually out in the bay where they were working on my car helping them to buff it out because apparently the work wasn't getting done and the workers were going to leave. Apparently training wasn't done well enough with this person so he struggled greatly and your service department was understaffed. I feel like I was ripped off for the poor quality work that was done and if I wouldn't have called back I would have been without a car until Monday as no one bothered to call me and I had to call in. This type of service is not acceptable in any way shape or form. Nobody at your service department would help this new guy out, everyone was very unprofessional as you could see the stress was in the air between the workers, heavy sigh's from everyone, no one smiling, WHERE IS YOUR MANAGER? He should have been on duty, this new guy should have had more training before left on his own. I'm not sure what is going on with your service department but I will say one thing, whenever I went to the Avondale or Bell Road dealership I was treated like royalty. I don't need royalty treatment but I do want to be treated the way a customer should be. Just so you know my credit card never complained when it was ran through your system to pay for substandard work and customer service. I work very hard daily to make a living and nothing makes me more angry than to spend this hard earned money on an establishment that provides poor service and apparently doesn't appreciate it! I guess I will have to go back out to Avondale where I bought this vehicle for service, the drive would be worth it. I hope you look into this and make corrections where needed. Since I had this experience with this SA I won't want to work with him again.

boobookitty900

Oct 28, 2014

I went here to purchase a car. they said they had the car I saw online ready to look at. When I got there I found out the car was sold a week ago. When the salesman found out I was a cash buyer he got rude, insulting and led me to what he called "junkers". I could not get out of there fast enough. I would NEVER spend a dime here. Don't go here, buy somewhere where they know good customer service and put your money in someone else's pocket. NOT THESE PEOPLE. DO NOT GO HERE YOU WILL TOTALLY REGRET IT.

limited car

Oct 11, 2014

Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be very patient, sincere and explained every process to me. It ended up been a good experience. I appreciate your understanding. met Zak prior to my buying a car, but you know how the saying goes about car salespeople. He proved to be the opposite. He is very professional, cordial and understanding.

HorribleExperienceAZ

Sep 24, 2014

Issue 1)I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get passed around. No one wants to own the issue-there's always an excuse. People don't call back etc.Issue 2) When you call the dealership, you rarely get a live person. If you do, they transfer you to the wrong person/department or the people you need are never there or have quit-high turnover. A few times the calls have just terminated. Issue 3)I get a sales call sometimes two times a week asking me if I'm interested in purchasing a vehicle. I have told them each time that I have purchased a vehicle already and to please update my file. This has not happened to date....I still get calls.Issue 4)I spoke to the customer service rep Susan who stated she was very sorry about the difficulty in communicating, would send a gift card for my trouble., etc. We double checked my address and changed my phone # to my cell#(for the 4th time). I never received the gift card, and the issues with the receptionist/communication remain.

unhappy

May 16, 2014

I bought my first car here. I love my car yes but I could have went somewhere else for the service. I bought my car last month and boy did I get the run around. Every single thing there takes forever the right hand don't know what the left hand is doing. When I tried to call to get help with some questions I had I called the guy that gave me his number. Well 2 weeks later he no longer worked there. I left a voice mail last week and this week and have yet to have someone call me. I am a first tIme car buyer and this was such a bad experience. The receptionist I had talked to this week was so rude. How do they stay in business. I will never purchase a vehicle from them again. In fact if anyone I know is looking for a car I will tell them to stay clear of camelback Kia. They have poor customer service. They are great whoever at lying that is there strong card. Had I known this was going to be a huge hassle I would have never purchased my car there. But what do they care they got my money it is 2 days until my temporary tag expires and let me tell you I have not received a call of when to pick my plate up. They also never gave the company who handles taking the money out my account the new paper work stating my payment has changed. So it looked like I was already behind since they failed to send the proper documentation to them. Over all horrible experience. I never want to buy a car agin because of camelback Kia

mmuhamm1

Jan 2, 2014

I purchased a vehicle with my own financing. They knew from the beginning that I did not want to deal with their financing or terms, so they never sent in the documentation or my blank check (which they never had me sign) from my approved lender Capital One. After One week of me contacting them and asking why they have not contacted my lender, they claim there was a problem with Capital One and the Loan to Value ratio. They lied outright because I have been in contact with Capital One and Capital One already told me Camelback Hyundai never contacted them. Matter of fact, Capital One had contacted Camelback and they NEVER returned their call.Camelback then tried to get me to sign another contract under Fifth Third Bank with a larger interest rate. I told them I was not interested and returned the car to them. Camelback Hyundai is now trying to scam me and say I own the car and they have transferred the contract to Fifth Third Bank. How can they when I didnt sign anything with Fifth Third Bank? I was approved with my own financing (had a check) and because they were not going to make any money off the deal, they decided to try to do the Spot-On scam from the start. Read about it and be very careful when going to any dealership, here is the website http://www.autocheatsheet.com/Car-Buying/Vehicle-scams.asp . I will never set foot in a Camelback Hyundai-Kia dealership and will make sure I spread the word to any friends, family and acquaintances to stay far away from them. I have submitted complaints to the Better Business Bureau and the State Attorneys office for consumer fraud.

ct_philip

Nov 23, 2013

The full credit goes to Brenda Robinson(Sales team) for her excellent support and hard work. The care she has given to us really impressed us. She stayed with us till at the end and even helped to clean my trade in car while raining. Please go visit the dealership and ask for Brenda am sure she will be there with the hard work till the end.

ricbic

Sep 25, 2013

I have purchased about 12 or 13 new cars in the past. At this dealership i was treated fairly and professionally and much better than my previous purchase experiences. In addition I was called every other week by an employee named Marisa telling me of special sales events. I had no intent of purchasing a car on the day i returned to to the dealership after being told by Marisa that they were practically giving the cars away.However my wife and I were treated so well that 90 minutes later we left with a new Hyundai. They did not give the car away but they made us feel very comfortable making this decision in very brief time.

dsjdmj

Apr 30, 2013

I bought a brand new car here just under a year ago when they were still Nick Mayer. Now that Camelback Kia has bought them out I am FLOODED with sales calls about upgrading my car. It's not even a year old yet!!!!!!!!! I've asked repeatedly to be removed from their mailing and call list and still they continue. 2-3 calls PER DAY. I would never do business with such a shady operation and am now filing a complaint with the FCC.

princesstaz

Apr 28, 2013

I bought my car from the dealership in Phoenix, AZ 23rd Ave and Camelback 3 years ago. They service & treatment I received was so unprofessional and borderline harassment that I thought about filing charges against them. Now they WILL NOT STOP CALLING ME to try to sell me another car, sometimes 6 calls in one week! I understand they use previous customers to drum up more business. I WOULD NEVER BUY FROM THIS DEALSHIP AGAIN!! I have had 8 people since then that I have made sure did not buy from that dealership. I have called them FOUR TIMES and asked them not to contact me again! I now have other people calling to help me. I am contacting my attorney tomorrow to start harassment charges. I now will assure that no one I am in contact with ever buys a Hyundai, whereas before I was just steering them away from this dealership. Can you please leave me alone!!! Thank you for taking the time to read this.

FrankJonse

Mar 9, 2013

Don't waste your time with other dealerships when you can deal with the very reliable and very trusting Nick Mayer Hyundai. His sales team here has been on top of their game since day 1 - there is no denying the fact that you'll be walking away with the best deal in the state!!

JoshHopkins

Feb 28, 2013

Fantastic dealership at Nick Mayer Hyundai...Sonata is one of the safest and budget-friendly cars out on the road today, and fortunately for us, Nick Mayer carries it for a price so good, you won't be able to pass it up! Safe family is a happy dad!

desertdudes68

Feb 7, 2013

My wife and I purchased a 2012 KIA Sorento from Camelback KIA. Our salesman was Karl Davis. He made the entire process enjoyabe, exciting, and pleasantly unforgetable. Please thank him for us. We will NEVER buy a vehicle from ANYONE except Karl again.

FrancescaHundra

Jan 27, 2013

Absolutely painless shopping experience at Nick Mayer - like always! Always pleased with the courtesy I'm given and the utmost respect the sales and service department here has for me. I can only do the same and tell the world what an amazing dealership Nick Mayer's is.

AndkoTiffany

Jan 9, 2013

The deals offered at Nick Mayer Hyundai seriously beat any competitor Hyundai dealerships in the area! Dealing with Nick Mayer, I knew I was in the right place and would get the best deal for what I wanted! Highly recommended.

Monica1980

Dec 10, 2012

The sales person Joe V did a great job . This comment was posted before my sale was completed after that it went all downhill I bought a used car as soon as I drove it about 15 minutes already home I had 2 lights go on called the sales guy and told him what was going on was told to bring it back so the next morning as I was heading there the lights were off I called Joe and notify him was told to hold off then till the financing cleared so I decided to take to get a full inspection and had a long list of things going on was missing vital parts (i.e. multiple covers that go underneath the car one was so the radiator wouldnt get damaged again since the radiator was no good and needed a few things replaced (i.e.)battery ,the battery cables,2 motor mounts, having issues with the tire pressure lights going off and the tires possibly needed to be replaced so I took the info and the car back to the dealership and both the sales guy and his manger said they would take care of it so I left the car there and they had the car for a day and a half when I went back the sales guy said my list was done , so I asked for the list I gave them and a list or documentation of what they did do neither one was provided the mechanic showed what he was told to do , which was to fix the radiator, clean the battery cables replace the motor mounts and an oil change , which no oil change was done , the tire light is still going on and off and making weird noises that I point out to the mechanic and is taking a while to turn over when I start it . When I turned around to talk to the sales guy he was gone I asked where he was and no one knew so the mechanic walked away so I went in to discuss this with the manger he said he didnt have the list I gave him and didnt remember what needed to be done but the battery didnt test bad, and it was a used car and he wasnt going to put it back together . As I was talking to him another guy sitting next to him started yelling at me . I told the manger I wasnt asking him to but they did say they were going to take care of it and it wasnt I dont want to buy a car thats possibly goin break down as soon as I drive down the street again . My main concern was the covers since I have now been told by 2 different car shops not to drive all I takes is a rock to destroy the radiator etc. again. Which they just replaced because of this. There super nice till your out the door when said and done I was upset and angry there totally dishonest snakes they were conceding ,sarcastic , the other guy was really disrespectful and rude I didnt even know or wasnt even talking to this guy and he was yelling at me. Would never recommend this place at all especially to purchase a used car.

IanBowman

Nov 6, 2012

I am writing to express my complete disgust at the way I was treated at Camelback Hyundai recently.On october 29, 2012, I went to the dealership hoping to find a reliable used car. I am 19 and have no credit history, and have been in my current position for 2 months. I did have a 2002 Toyota Tundra and a small amount of cash for a down payment.Allen put together a deal on a 2013 Elantra coupe. I was concerned about the likelihood of financing a relatively expensive car for my situation, but Allen assured me the deal would go through.Throughout the week, Allen kept calling and texting, telling me that he was having problems getting the loan approved but 'the next bank' would approve it. He also suggested that I falsify my pay stub to show 8 months of work history instead of 2; I refused.Finally, on 11/5, Allen called to tell me that he could not get the deal approved, and that I should bring the car back. When I arrived at the dealership, my Toyota was nowhere to be seen. Allen could not find it. He finally came back and said that the truck had already been sent to the auction but he could have it back by 6 am on 11/6. I asked to speak to a supervisor, and Allen said he didn't know who that was. I asked for the manager's name, and Allen said he wasn't allowed to give that out.Through all of this, Allen has never offered one word of apology or concern. He finally agreed to give me a half tank of gas for the trouble and aggravation I've been through, although after all his lies so far I don't expect it.I do expect an apology from Allen and Camelback Hyundai and some assurance that steps are taken to assure that this level of unprofessional and unethical behavior does not happen to another customer. Be assured that I will be contacting the Better Business Bureau, RipOffReport, and every customer review site I can think of to warn other people away from Camelback Hyundai. I have already read several online review and see that my experience is very common.

calebkurtz

Sep 29, 2012

First vehicle purchase in the Valley. These guys were very straight to the point and honest. I am very familiar with the business so I know all the gimmicks, as one might call them. I sensed none of that with this dealershipThey were very receptive to my buying style. (I know what I want, I just want a fair price)I would not hesitate referring my friends or family to them. Thanks again guys for your honesty and fair pricing, it goes a long way.-Caleb

CharmedOne

Aug 31, 2012

How many people know a good car salesman that is honest and can backup the deal they gave you later. I shopped a lot of dealers before and that makes me even more proud of Nick Mayer and certainly my salesman Anthony Guerrero. I didn't feel like they were holding anything back and I got more than I expected for the Altima I traded in! Thank you Anthony for taking care of me instead of taking advantage of me.

DevilX

Aug 31, 2012

I bought my daughters 3 Series from Nick Mayer and I'm glad I did. They worked with my like I was family and made me happy throughout the whole process. No bullshit hassle or carguy talk. And I can appreciate that. Thanks Anthony.

Joann22

Aug 31, 2012

This dealership gave me a good price that no other dealer could have giving me, Anthony Guerrero was really helpfully and friendly help me get my dream car.

Ruben1988

Aug 27, 2012

I hate buying cars but its needed. With Anthony G i didnt feel like someones paycheck but someones customer. Thanks for giving me a straight forward deal and not acting like the others. The bluelink is pretty sick.

DRILLBIT

Aug 21, 2012

This is the 2nd car I have purchased from this dealer. VERY friendly, courteous, accommodating. Finance was great they worked my ext warranty and gap all into my payment and was still in my budget!!!

cthom42

Aug 20, 2012

Best customer service I have ever experienced when buying a new car! Mr Johnson was so efficient, thorough, friendly, and he had everything all set for me on arrival to the dealership! Mr Johnson made my car shopping, a one stop/shop rare in my 20 plus years of care buying! Such a gentleman, I mean, he made sure that I was comfortable, had something to drink,or eat, such a wonderful time to buy the car of my dreams! I love my Hyundai! 2012 Accent,and I love it! Thanks Mr Johnson for your sincerety!

B#

Aug 17, 2012

I came in looking for a new car like two months ago,And this guy MJ came up to help me. He let me test drive a charger . . It was at a great price and the miles were low . I ended up buying a Hyundai instead just because it was newer and was at a better and more affordable price. This guy MJ was cool and I will come to him again. Thanks a lot for the excellent customer service MJ.

Bea531

Aug 17, 2012

Absolutely Great!!! Im so happy with my experience. MJ was really nice, welcoming, and very helpful. NO PRESSURE thats the best part! He went through all the papers slowly and answered any questions I had. He was very patient and accommodating and he made exceptions for me so I could leave with the car the same day. I would definitely recommend him to anyone

charlesnsylvia.schultz

Aug 17, 2012

Buying a car can be a pretty exhausting experience, especially with two young boys! But Anthony Gurrero was extremely helpful and even helped entertain the kids when I was signing docs. He is very professional and courteous! I will definitely recommend him to my insurance clients who are looking to purchase vehicles. Thanks Anthony!

david.napstead

Aug 17, 2012

Me and my wife need a larger SUV. I sent in a email and I received a call not even 2 minutes later from M.Johnson. He went over the inventory with me, he sounded like he had a few different choices. He had the least amount of pressure and was confident he could get me what I wanted for my trade. Came in MJ was had 3 SUVs pulled up claen and gased we drove two and ended up buying a 2010 Escalade. I would tell all my friends and family to go there and see MJ. I'll be buying my daughter a Kia Rio in a few weeks from him also. THANKS MJ!!

Drrjamale

Aug 17, 2012

My daughter went to a few dealers alone after I warned her dealers would Push her around and lie. And they did. Then she went to Nick Mayer without me and called me with a happy report. She's a great judge in character so I knew not to inspect it for myself. Thank you Anthony for not treating my daughter like another pay check. He's earned our entire family's business in the future.

emthiel

Aug 17, 2012

Michael was the most knowledgable, reliable and professional sales person I have ever had the privilege of working with. My complete confidence that he had my best interest and needs in the forefront of the sale process, which is not typical in purchasing a vehicle, coupled with his expertise in the financial process not only allowed for a positive experience but one that I will return for again and again. His character, confidence and savvy connection with a client should be modeled to allow a similar experience for all potential sales. Thank you again, Michael, and kudos.

Jeidawg

Aug 17, 2012

I had visited several dealerships new/used the past couple of months, It was my first car purchase and wanted to make sure I did my homework. Anywhere else I went, they were kind of rude and seemed like they were just trying to buy me any car for them to make a sale. When I came into this dealership, I was lucky enough to have MJ talk to me! I was nervous because it seemed like the previous dealers would get annoyed or not even ACTUALLY help me find what I wanted/needed. MJ listened to my needs, we discussed my budget and showed me several cars he thought would go well with my requests and budget. I think I got a good deal and would recommend them to anyone I hear is interested in buying a car. I can trust MJ that he won't rip me or anyone else off. MJ just proved the stereotype of dealerships, wrong. He was not pushy, he listened, and was genuinely friendly. Not something you see to often coming from a salesperson. =)

kaseyfrazee

Aug 17, 2012

I was in just browsing and a sales rep. named Anthony G. helped me. He was very nice helpful friendly and knowledgable. He didn't make me feel like just another check and helped me reach my budget so i decided to buy. Thank you Anthony very much for your help and kindness.

Kimmieso87

Aug 17, 2012

I went in to your lot and immediately some one came up to greet me! Michael Johnson Shows up friendly attitude and all. We test drive a few cars. He tells me the great features on each. He asks me what I want in a car and he listens while I tell him what I want and don't want.. And he is not pushy which is what I loved the most! I dislike a pushy car sales man.. I will come again for my next trade in and I will refer him to everyone!

newey007

Aug 17, 2012

Paolo and the rest of the staff were very helpful in my new car purchase. They made the process very smoth and easy. I would definitely purchase there again in the future.

panky27

Aug 17, 2012

I LOVEDDD this dealership from the moment I walked in! I was greeted immediately with attentiveness. MJ was super friendly and was concerned with making sure that I was comfortable and left with the car that I was happy with. I never felt pressured or rushed and he was extremely patient with me, being this was my first car purchase. I definitely recommend Nick Mayer to all my friends looking to buy, new or used, and I send them straight to MJ! Best dealership, hands down :)

squirrel11

Aug 17, 2012

Just bought a new car from mj. I love it!! As a woman I hate car shopping, I always feel like a piece of meat, all the men just follow me around but none of them ever treat me with respect and listen to what I'm saying. Mj helped me find the car with the stuff I wanted in it and stopped trying to tell me what my budget was or that I should change my tastes... I'm a girl, ill get what I want. Thank you again, best experience ever

lacifiga

Aug 13, 2012

Great experience. Got a better deal than expected after much research. Will be back for my next car purchase and trade in. Thanks Anthony and Todd the GM.

Angelo70

Aug 4, 2012

CUSTOMER RESPONSE WAS FANTASTIC. I WAS A FIRST TIME USER TO AN AUTO INTERNET RECEIVED AN UNBELIEVABLE QUICK RESPONSE. WE CAME IN WITHIN 30 MINUTES AND WERE GREETED BY ANTHONY G AND IT WAS SMOOTH SAILING THE ENTIRE TIME AND WE QUICKLY WERE ABLE TO REACH A MUTUAL DEAL TO OUR SATISFACTION AND LEFT WITH A FEW HOURS WITH OUR NEW 2013 SONATA LTD. WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A HYUNDAI OR SIMILAR VEHICLE. HAPPY CUSTOMER

Eculver44

Aug 3, 2012

Great visit and great customer service by Anthony Guerrero. Quick and easy process. Would recommend asking for him. From start to finish less than two hours which included two test drives.

lamont.rohde

Aug 1, 2012

Anthony made my wife and I feel comfortable as soon as we got out of our car at Nick Mayer. His pleasant personality and genuine concern for what our needs and wants were as we searched for our new vehicle was refreshing. He never tried to push something on us that was not aligned with the criteria we outlined for a new Hyundai. At each stage of the buying process, he was knowledgeable and answered our questions plus provided us additional information and insights. Once we decided on the Sonata of our choice, he was quickly able to get our trade in assessed and work on meeting our monthly payment target. We flew through the finance and paperwork processing in an efficient and effective manner then Anthony spent additional time setting up our BlueLink and showing us how it worked. This was by far one of the most enjoyable buying experiences we have had and Nick Mayer and Anthony Guerrero have won our repeat business of the future.

SIERRAGOLD

Aug 1, 2012

Paolo Castro is a very professional individual to work with and has a verysuper personality, which puts you at ease while buying a vehicle. Thiswas without a doubt, is one of my best vehicle purchasing experiences. Itwas well worth the trip up from Tucson.

riddings

Jul 31, 2012

This is the worse dealership ever.From the very beginning, the deal had caution flags. The price negotiation was a typical car dealership cliche... The sales person (Ben) went back and forth from the finance manager playing with numbers but never really moving off the bottom line. Being tired, it was time to go... As I got in my car to drive away the general manager (Todd) came out, and as you can probably already hear him say, "What can we do to get a deal done?" He even promised to breakup my down payment or hold it for 30 days, whatever it took to get the deal done... When he's selling he's such a nice guy. -- I hate sales games.I called the next day to inform Todd, I'd accept his deal if he held my down payment for 30 days... He said great and he'd have the car delivered as soon as Ben got in. Since we were having this conversation in the morning, I assumed the car would show up during daylight hours - no, it showed up at my door at midnight... Which means, Ben didn't leave until the dealership closed at 8:00pm. Which is fine if he had said that's what he was going to do, but it wasn't... The last I heard from him was at 2:00pm saying he was leaving in a few minutes.The reason they claim they showed up so late was because the car was stuck in the service department. Ben said, "We want our cars to be perfect on delivery..." However, the vehicle was delivered to my house with the upgraded wheels that didn't belong on the vehicle (I wanted the OEM wheels) and later I discovered nothing was done to the vehicle. The engine oil was filthy, the power steering fluid was low and filthy, radiator fluid was low, windshield wipers were worthless and falling apart and a few pieces of small trash that I noticed the evening of the test drive were still in the exact same spot. What did the service department do??The sales contract(s) Ben came to my house with were different than the price Todd and I negotiated. Thankfully, I kept the print out Todd gave me so I could show Ben the price Todd and I agreed too. Also, note, I said sales contracts, as in plural. It seems one of those sales contracts happen to have the upgraded wheels on them... They wanted me to sign both... Which is weird since I already had approved financing through my bank and wasn't financing this deal through the car dealership. But because of the Patriot Act they needed me to sign the contracts with my personal information on them... You know, for America and to keep us safe from terrorism.Remember, that down payment they were going to hold, that even when handing the check to Ben I confirmed they were going to hold it, he claimed to make a note of it... Yeah, that check posted and cleared my account 2 days later - he held it alright, just long enough for the accountant to cash it! Thank goodness my bank transfer happened faster than expected otherwise that would have been a big bounced check and a fee...Since this deal, Nick Mayer Hyundai has posted three (3) inquiries to my credit report - moving my credit score down 15 points. Why would they pull my credit report 3 times after the deal was done and they had already cashed by bank financing check? I asked Todd during our phone conversation today, he said he didn't, they wouldn't, then before even ending the sentence claimed it was to get me a lower interest rate... Lower interest rate?!? Come on."We want those wheels!" So Nick Mayer Hyundai delivered my car with upgraded wheels I didn't want and that they were supposed to remove before delivery... When they delivered the vehicle, Ben apologized and promised they would come to my house and exchange them - keep in mind, I live 3 hours from the dealership! Since the purchase, we've even made two appointments for them to exchange the wheels, to date, they are a no show, both times I took time away from work to accommodate them. How do they thank me? Today, nearly 2-months after we completed our deal Todd called me up as if everything is fine to schedule a time when he could have someone pick up the wheels. Really?!?!?So here are a couple things everyone should note about this car dealership - what they say and what they mean are totally opposite - these people are a den of liars. They'll even lie in the same statement without pausing to take a breath. It's actually quite a remarkable skill.They have the worse communication skills I have ever witnessed. I mean, these people are so bad at calling you back or updating a person on the progress of the deal a reasonable person is left believing they do it on purpose. Like they pay bonuses for how far you can abuse a customer before they flip their lid.Buyer beware, this car dealership is a black-eye to the entire auto industry. Buy from them if you like a painfully frustrating experience; buy from someone else if you want to enjoy the purchasing experience.

Riveraa

Jun 25, 2012

i would first like to say Anthony G was perhaps the best salesman i worked with since i have started buying vehicles. not once did he try to force me to make a decision or get into something i didnt like. he was patient with my indecisiveness but never once seemed to be annoyed. i went with the intention of purchasing a used car but after showing me the price difference between used and new plus incentives i was able to get into a 2013 Elantra. we spoke of the pros and cons of both used and new at length. he made sure i was comfortable with my decision and for that i appreciate his tact. I can honestly say that Anthony G has earned my business and i will be sure to look him up when i am ready to purchased another. i would definitely recommend him to a friend who is looking to buy a car. Keep up the great work Anthony.

philky65

Jun 18, 2012

This is the 2nd car I have purchased from this dealer. They are the most courteous, accommodating, friendly & fair priced I have ever dealt with.

kmyoung99

Jun 13, 2012

Both employees were extremely professional and friendly. All our questions were answered in a manner that there was no doubt when making our decision in buying the car. So we felt confident that we were making an informed decision on the car we bought.We would for sure recommend this dealership and both employees to our family and friends.

Zinncon

Jun 12, 2012

Electrical issues went out after a few days after purchase, they said they would fix it. I brought it in in February to fix, they said I would have to wait over 3 hours while they fixed it and did not have a shuttle to where I live which is about 30 miles away. I asked if I could bring it back another time when I could arrange a ride, and they said no problem. I specifically asked if they would note it in the file that the electrical would be covered that they agreed to and of course they said, No Problem! I brought the car back, without even looking into it, they said they would have to take to the Infiniti dealership at a great price of half off the normal fees. In addition to attempting to make money off of their empty promises, they said they had No Record of ever saying it would be covered. The initial transaction should have steered me away when Josh the sales manager lost $1500 of my money and had collections call me. Rather than being proved wrong with canceled and cleared checks, he delegated collections to a third party with zero attempt to call and ask for the proof. He is spineless and spending this company's money recklessly. Buyer Beware! This company has hired a bunch of discriminating crooks. Just look at the male to female ratio of employee's. I would also like to mention the reason why I used this dealership in the first place. My significant other at the time sold his leased jeep to the company to get a truck and I was to buy the jeep so we could keep it in the household. They were fully aware of this and went ahead and sold it to another party for more money than they were going to sell it back to us at.

meditrina

Jun 11, 2012

My daughter was looking for a car, and saw an ad on Craigslist for a specific vehicle. We live quite a ways away, so she wanted to be sure the car was there before we went in. She called this morning and was told by the person on the phone, that they did indeed have that specific car, and she could come in and take a test drive. She confirmed the color of the car and the specific vehicle on the phone. The person on the phone (unfortunately we don't have his name), also told her that he would call her if the car sold before we could come in.We went in this afternoon, and much to our surprise and disappointment they could not find this vehicle - even with the stock # that was listed in the ad. She even showed them the craigslist ad that was posted this morning at 9:40 AM. They were very quick to try to show us many different vehicles, but this was obviously a bait and switch ploy. Very disappointing and although we currently own a Hyundai - we won't be buying another one from this dealer.

alishameginnis28

Jun 9, 2012

Nick Mayer (hyundai, Kia)dealership is by far the best dealership I have ever delt with. They give friendly, professional, no hassle service. I had been to other dealerships the day before and spent 6 hours there. At Nick Mayer I got the price and options I wanted out of the car in 15 minutes. My total time there was an hour and a half!! It was just amazing to me how easy and simple the process went. And the best part is, there was no haggling! I will definitely purchase my next vehicle with them as well. Thank you Paulo Castro! It was a pleasure doing business with you.

helenaaz

Jun 9, 2012

Great friendly service. Matt was very helpful in choosing the right vehicle for me, even offered to check the state wide inventory for the color white. Andre gave me a great price to make it all happen.

raudelo49

Jun 3, 2012

In my 40 plus years of purchasing cars i have never had a more enjoyable, friendly, pressure free and speedy purchase experience as i have had at this dealership.Never told an untruth, salespeople new their product and treated me with the greatest respect. will recommend this dealer to anyone.

barbndno

Jun 2, 2012

I wanted to purchase a car for my son in college, in AZ. I live in CA and could not fly out for the purchase. Paolo was an absolutely great salesman! First he found the car that met my specifications; with no haggling or sales pitch dialogue. The price was pretty much as stated online, with a few extras added. All financing information was faxed to me for review as well as VIN numbers and any other data that would ease my concerns:). But here is the really great part...Gabe in finance ensured I could add my son to the financing to help him build credit; on which my husband and I were adamant. I signed paperwork from CA and sent back in next day envelope provided. My son's car was not on the lot at the time so we had to wait a week or so for delivery. Paolo and Gabe kept me informed, pretty much every day; I was anxious. Then when the car came in Paolo sent me a cool pic to my cell. I was able to surprise my son by sending him a text with the pic and a "pick me up" message. He was totally surprised, so that was fun. Paolo and Gabe took care of him when he came in and really set my mind at ease about not being there. So my son got to grow up a little, picking up his car and signing paperwork, etc. I saved on airfare and could plan a more appropriate visit with the family. Oh and Paolo called me a few weeks after my purchase to let me know my son get's a free oil change and that he would call my son to remind him to take care of it. Nick Mayer is the best and I would purchase from them again in a heartbeat!

jenniapple

May 30, 2012

My name is Jenni Appleyard and I wanted to take this opportunity to tell you what a great experience I have had obtaining my new 2013 Hyundai Elantra(?). As we all know the process of buying or leasing a new car is one of the most dreaded events for the consumer. I can honestly say that my acquisition experience with Nick Mayer Hyundai and my sales executive, Joe Lopez was the total opposite of what I anticipated and most people experience. After providing the loaner vehicle at no charge for a month and admitting they were unable to obtain my 2012 model choice, they provided me with the 2013 model with no change is the financial arrangements. Nick Mayer Hyundai and my sales executive Joe Lopez actually made my new car acquisition experience ENJOYABLE!!!!!!!!

Charlotte Potter

May 29, 2012

The salesperson answered all of my questions. He also helped me to synch up my cellphone with the bluetooth option in the vehicle. I thought I was treated fairly and the period of time from when I walked into the showroom to when I drove away was not excessive. I thought it went very smoothly. The salesperson was also very professional.

gerry6737

Mar 24, 2012

came in looking for a used car for my son who has just got his licence. The dealer here was very nice to us, saw that i was with my son asked my son the questions treated him just like an adult, and we got a great deal on a used car for him. My son was very very happy.

jjs165

Mar 9, 2012

This guy is slim before we even looked at cars he said he needed a authorization to check our credit nothing more just get a credit bureau report on us and instead they submitted us t about 10 banks and knocked our credit score down at least 40 points,and again we left there store without even looking at a car.

fred8755

Mar 2, 2012

We just love coming here to purchase our cars, we have been coming here for years. They are very professional and trust worthy. The deals they run are so wonderful. And the service dept is also a place to bring your car for repairs, very efficient.

Bets

Feb 29, 2012

Paolo made the effort to find the exact car I was looking for, picked me up at my house, givng us time for a test drive. He explained features. He met the price recommended by Consumer Reports. He listened to and answered my questions. Then he facilitated all of the paperwork necessary for the sale. Follow up has been exceptional and I would recommend him and this dealership to my friends.

5haggy

Feb 19, 2012

Overall a very good experience with Nick Mayer Service Department thanks to Bob Garuckas (Service Director) and his team.So far I had no major issues with my 09 Sonata (just turned 60k miles) but even the small problems I had where fixed pretty fast and professional.

Zoomama1

Feb 15, 2012

The metal lift bar to move the seat in my 2004 Santa Fe snapped. Broken. You can see and feel the break. Took it in to Nick Mayer. They wanted to charge me over $100 TO DIAGNOSIS IT. Excuse me, but you just reached underneath there and admitted it was broken -- it took 5 seconds and you diagnosed it. I left after some choice words and went to Showcase Honda. They welded the part for me to save me having to replace the entire seat track, charged me a minimal amount (with no diagnosis fee), and gave me a free loaner car for the day. Guess where I will not be buying my next car from!

jason8464

Feb 14, 2012

everyone was so nice, they made my wife and me take our time to look around the lot and when we were ready they were there to any all the questions we had for them. They gave us a great deal. Highly recommend this dealership!

jfrazier1981

Jan 19, 2012

Chris was a great sales rep. It is extremely difficult to find a dealer and a sales rep that can maintain professionalism and honor the deal they claim they can make. In this case, I was out the door in about 2 hours in my Genesis Coupe! And, to make things better, they gave me more than any dealer would for my trade.Customer service was amazing on my first oil change as well. Looking forward to future interactions with the service department.If you're in the market for a car, check this place out. Best car buying experience ever!

jbdebay

Jan 14, 2012

I am a woman who was looking for a car and had gone to a competitive dealership and was so high pressured that 3 sales people cornered me in a room and I got just fed up and told them so and I left without the car I might have gotten if they had just let me breathe and think it over a bit. So the next time I took my son and his wife with me to another dealer. We had an appointment and when we got there the car I had seen and told the dealership I wanted to drive the next day was GONE--sold on e-bay the night before. I was so disappointed. But they magically produced another car that had just come in to them and I was pleased with the way we negotiated the price. Mike Gutierrez was patient, kind,professional, a real gentleman. He wanted to make this work for me and his company. We haggled a bit, as per-usual, he didn't give up and neither did we. I believe we came to a fair price and I bought the car. Drove it home tonight and I believe I will be very happy driving my Hyundai Sonata for a very long time. I keep my cars until they practically die on the road. Mike made it very clear that if I have any questions about the car to call him direct and he will help me figure it all out. He was very, very busy the day I came to pick up my car--he must have been juggling several clients and tried very hard to make us all feel important. He is an asset to the company. Thank you Mike.

surroma2004

Dec 2, 2011

I bought a 2012 hyundai accent and traded in my minivan. The deal fell through which I had to call over and over again to get an answer on my financing. They couldn't find my trade in and had to search for it for 3 weeks. I finally got it back and the storage bin organizer that comes stock with my van was missing along with the spare key and key fob. Of course they deny knowing anything about it. I found in the glove box the paper work from CarMax who they sold it too. Turns out that they sold the van to them and had to buy it back when the deal fell through. Who knows who has the extra key and my $900 discontinued organizer bin now. I am now going to have to rekey my whole vehicle and replace something that I shouldn't have to replace. All while being treated like crap and completely ignored and put off.

mplatt

Nov 2, 2011

I used the USAA Car Purchase program, and the USAA rep, Paolo Castor contacted me immediately. The purchase was smooth, no pressure, and no dickering. They honored the quote provided by USAA, and we were out of the dealership within a few hours.

asublev

Oct 26, 2011

The sales person who helped me was Kelly. A family member was helping me buy the car and set some ground rules and all were followed unlike other dealerships who had other cars we were looking at. She was extremely professional and very knowledgeable. We gave them the exact price we wanted to pay and that's what they sold us the car at. Any questions I had were answered immediately and if Kelly did not know the answer she knew who would, found out and relayed the message to me asap. If I know anybody who wants to buy a new car I will defenitly tell them to go see Kelly.

bjackson87

Sep 19, 2011

AFTER the sale. Two weeks later, call from the sales manager came in. He told me my deal was not approved by Kia and that I either needed to come sign new paperwork for an extra $50 a month or return my car. The way he made it sound, I had no choice. I weighed my options, and after being humiliated I decided to just say screw it, I want to get this over with. I drove the 40 miles out of my way, went and signed new paperwork where the dufas of a finance manager highlighted for me.Mind you, this whole time, they owed me $4100 for my trade-in.One week later I called the sales manager asking why I had no received my check for my trade yet. He tells me, oh! you singed the contract on the wrong line. You need to come back in and sign it before we can move forward with your deal. ARE YOU KIDDING ME?? I signed right where that loser highlighted.So, in order to speed the process up a bit more, I drove ANOTHER 40 miles out of my way (80 miles round trip), to sign the "new contract" in the right place.One week later, I called again, asking where my money was. He was waiting on Kia to "fund my deal" before they cut my check and SWORE as soon as the funding went through, he would have someone hand deliver my check. Days go by, my niceness has worn off. I called back, and conveniently the deal went through and he said he would have a lot attendant call me in the morning to tell me he was on his way with my check in hand.2pm the next day... no call. I called in asking for the two men I spoke with yesterday and conveniently, they are BOTH off. sweet. So I asked for their manager. He gets on the phone and says he has spoken with accounting and that my bank is refusing to release my title, and they can't cut me the check until they do.First, it was me. Then it was Kia. Now it's my bank. It's almost an entire month later and I still do not have my check.

tladuron

Sep 2, 2011

Gary Timmons is the BEST!!! I thought, I was having an issue with my TPMS (tire pressure monitoring system)so I took it in and he helped me figure out, that it was actually working properly. Gary has exceptional customer service and he has a lot of integrity. I will go out of my way to go back to him if I have any issues with my new 2012 Hyundai Sonata. I highly recommend Gary!!!!

cengland

Aug 30, 2011

Hello Future Customers,At first I was hesitate to go to a dealership but Richard Cross called us an made us feel special! He was very likeable and honest from the very beginning! No silly games, he gave us a trust worthy feeling, like we were family or a friend! Really personal and funny. His presentation and delivery was thorough and informational, I forgot some features but Rich was just a phone call away on his cell! What salesman answers his cell phone after the sale? Unbelieveably, Richard does!!!We love our experience at Nick Mayer Hyundai and will send all my referrals there to see Richard!I want you to know its a different kind of dealer, one that stands above the rest!!Andre, Internet Director,was great with a follow up call which he handled our questions about our promised items and quickly treated us like royalty! We are very happy to belong to the hyundai family and will enjoy our Genesis for a very long time!Thank you Sincerely Cullen

LSUNDHEIM

Aug 30, 2011

I BROUGHT MY VEHICLE IN BECAUSE MY AIR CONDITIONER WAS SHUTTING OFF. IT WOULDN'T STAY ON FOR MY TRAVEL BACK AND FORTH TO WORK FROM MESA,AZ TO PHOENIX,AZ. IT WOULD SHUT OFF 3 OR 4 TIMES WHEN GOING TO WORK. FINALLY IT START SHUTTING OFF 8 TIMES. THERE HAD BEEN A NEW COMPRESSOR PUT IN SO WE COULDN'T UNDERSTAND WHY THE AIR CONDITIONER WASN'T WORKING PROPERLY. I TOOK MY VEHICLE TO NICK MAYER HYUNDAI. GARY TIMMONS WAS MY SERVICE ADVISOR. HE WAS PROFESSIONAL, CARING, PERSONABLE AND ALWAYS MADE ME SEEM LIKED HE CARED ABOUT PUTTING ME BACK ON THE HIGHWAY WITH A SAFE VEHICLE AND A WORKING AIR CONDITIONER. DURING THIS TIME THAT THE VEHICLE WAS IN WE ALSO DISCOVERED THAT MY BRAKES, CLUTCH AND FLY WHEEL , NEEDED TO BE REPLACED SO MY VEHICLE WOULD BE SAFE FOR MY COMMMUTE. GARY ALWAYS TRIED TO MAKE SURE THE SERICE FEES WERE REASONABLE. IF THEY COULDN'T GET MY VEHICLE BACK TO ME IN TIME, THEY ALWAYS MADE SURE I HAD A VEHICLE TO DRIVE SO THAT I WOULDN'T MISS WORK. THEY ALWAYS WASHED MY VEHICLE AND CLEANED IT UP INSIDE. THIS DEALERSHIP REALLY CARES ABOUT IT'S CUSTOMER'S AND ARE WILLING TO GO THE EXTRA MILE TO MAKE SURE THEY ARE HAPPY.

chadburns

Aug 26, 2011

After having a horrible experience at Camelback Ford (I will never go back there) I went down the street to Nick Mayer Hyundai. I had already spoke with Kelly on the phone so I knew what they had in stock and what I wanted. When I got there the place was crazy with customers and Kelly was busy so Andre gave me to to MJ. MJ took me straight to the car I was looking for. After going for a test drive I loved the car. MJ sat down with me and within minutes we had a deal and I was buying a car. I have never had such a good experience buying a car. I was in and out of the dealership in less than 2 hours. I never felt pressured or even felt like I was being sold something. It appeared to me like everyone buying a car that day were having the same experience I was having. They are bringing integrity to a industry that lacks it and I appreciate that. I know when I am in the market for a new car again I will be coming back here and would suggest everyone go here before going anywhere else. They earned my business and my trust. Since buying the car Kelly has called me to check up on me and my purchase and made me feel like my business was appreciated. She has been such a pleasure to speak with and helped so much up to the day I got there. MJ could not have been better to work with. I can not say enough good things about the people I worked with and could not be more please with my purchase. I wish all dealerships operated the same way this one has.

klmoore1

Aug 25, 2011

My experience with Nick Mayer Hyundai far exceeded my expectations. I was in the market to lease a Hyundai Elantra GLS, a car in high demand and very hard to find in the valley. Because I hate spending hours and hours at car dealerships haggling over prices, I decided to email and call a number of Hyundai dealerships in the Valley asking for quotes. Nick Mayer Hyundai was one of the very few dealerships to give me what I deemed a straight answer and a very competitive quote. I specifically worked with Tim Quintana, who genuinely cares about customer service and getting you the best deal. I left with a fantastic lease deal (the lowest I'd been able to find) and a brand new Hyundai Elantra in the exact color I wanted. Thank you, Nick Mayer, for being an honest, hassle-free dealership.

Revdennis

Aug 21, 2011

Went to Nick Mayer early Sunday morning to get info on a new Kia Soul Mike Bastos asked if he could help we explained we just wanted some info on a new soul. Mike was professional and not pushy and answered all our questions. Having worked with other dealers before who play games like hold your keys, drivers license etc etc this did not happen. We did not plan on buying that day but we did.The whole staff and management was polite and professional Rev. Dennis Lukaszewski

doctorei

Aug 20, 2011

They're great! I made an appointment when I wanted it, got priority service when I came in, They saved me $$, got work done earlier than promised, and had WI-FI so I could work while I waited. They gave me a sweet deal when I bought it & have taken good care of me ever since!

5mclainog

Aug 19, 2011

I was very pleased with my experiance of purchasing my Kia Sorento from the Nick Mayer dealership. The main reason for my pleasant experiance would be the internet manager Michael Bastos. I did my reserch and knew what I wanted and Mike delivered. He found the car I wanted and actually got me a better deal then I was expecting by coming in under the invoice quoted price I had from the internet. This lower price actually came with additional features not originally quoted. I found his assistance to be right on point and he focused on listening to what I wanted and that is why I bought my wife's new car with Mike and why I will be repeat customer when the time comes.I did not rate the quality of work because I interpreted that to be more of a repairs and service department function and that is not applicable in a new car purchase. If my experiance with that portion of the dealership is on par with the purchase of the vehicle then I will be very happy indeed.

Randilarkin

Aug 10, 2011

I have brought my Hyundai Tucson into nick Mayer a couple times(oil change, transmission flush and brakes) and every time Joe has made my car experience there awesome. The whole team is helpful but most contact I've had has been with Joe. He's very knowledgable and polite. My car has always been ready at the time promised and always in better condition. Joe always go over everything they have done to my car in detail and it's nice when they throw in a complementary car wash. I will continue going to nick Mayer and Joe for all my auto needs for sure and recommend them highly.

ejhalvo11

Aug 2, 2011

Service Advisor Gary Timmons & team do everything they can to make it a great service experience. Gary is honest, responsive, and truly cares about my service experience at Nick Mayer Hyndai Kia. You got a great service advisor in Gary Timmons!!!

PThoemke

Jul 30, 2011

This week I went into 2 car dealerships (a Kia dealer and a Nissan dealer) and after several hours at both of these dealers I left disgusted because of the games that were being played. With a fair amount of hesitation I phoned Nick Mayer Kia (formerly Camelback Hyuandai) and spoke with sales person, Kelly Hanes; after talking about what I was looking for Kelly said that she had the perfect Sportage or me. Due to the 2 previous experiences I did not commit to coming in the next day because I was frankly burnt out and positive Kelly would be more of the same. Well, nobody could have been more wrong than me in that assumption! Kelly went above and beyond to call me back with an offer that I could not find a reason to say no to.When I got to the dealership I was greeted by a bubbly, but genuine sales rep who truly wanted to get me the best deal - there was no haggling, no game playing...everything was just as Kelly had said on the phone it would be. Kelly introduced me to her Sales Manager, Josh Bleckler and their Service Manager, John Senter, both very welcoming to me.The purchase and finance process went very smoothly and it was actually a pleasant experience buying from Nick Mayer. I was amazed at what they did to resolve the difficulty of picking up my new Sportage - Kelly personally delivered it to me! Service said that if I couldn't make it in for service/oil change that they would come pick my vehicle up or provide a loaner free of charge if I had things I needed to do. I have never before encountered a dealer so accommodating and customer friendly.I would definitely endorse Nick Mayer Kia and Kelly Hanes to anybody looking for a new vehicle...you won't be disappointed! I am loving my new 2011 Sportage, thank you Kelly and staff.

callii

Jul 21, 2011

I had a few problems with my first purchase but after talking with Josh Bleckler ALL the problems were fixed! I am a VERY happy owner of a 2012 Kia Sorento! Thank you very much for making my experience SO much better!

Cargasso

Jul 15, 2011

Far from a bad dealership. These are some of the most kind people ive worked with in some time. Usually I dread these places for those pushy salesman straight from the get-go, but it seemed so comfortable from start to finish. Id pass this name along for a long time.

smac2018

Jul 15, 2011

The best place in the valley. Really friendly staff who assisited me with my every need. I would not go to any other dealer besides this one. Mike really took care of me as if he was family.

doh2

Jul 11, 2011

Bring your X-Ray goggles-- You'll need them to see through all the bull shit.I worked with Christopher Robinson to get a KIA Forte. He seemed helpful at the time, and worked with me to get my payments down from something outrageous to something a little more manageable (about $70 difference). When I took the deal, everything seemed great. 4.99% interest rate, payments were about $330, and I'd get a 45 day grace period. Sounded good to me.I waited for about an hour and a half before I could see someone in finance, and when I finally did, I was appalled.Cory (however you spell it) repeatedly was saying things about how it was his first day there, and how he didn't know where anything was. While I was in the room, he repeatedly printed out the wrong forms, got the wrong things for me to sign, and left the room frequently. Hardly professional if you ask me. He tried to sell me some bogus warranty thing with all this "old lady" coverage (roadside assistance, never have to touch anything under the hood, etc.). I turned it down, but I opted for the GAP coverage at his advice, because it would ensure I get the low rate. This added about $10 to my payment (already more than I wanted to pay).I left after being at the dealership for about 6 hours. They said they "detailed" my car, which in my opinion would mean a full wash and wax, etc. I noticed bird shit on the rear quarter panel, and the inside window was streaked to hell. I would up washing it myself again. It's the little things...I also found a form inside the car that the salesman was supposed to go over with me. Guess what? He didn't.So now the fun begins. Cory calls me to inform me that my interest rate would be 6.53%. I had to yell at him to get him to change my rate to the pre-approval I had with Desert Schools (6.24%), and I made an appointment to come in and sign papers.I came in to sign the papers, and I explained my frustrations to him. He told me he explained to me that the full warranty would help get the lower rate (he only told me GAP when I bought the car), and that the low rate they quoted me was an 'exception', which he also must have told me telepathically, because those words never came out of his mouth. He was very standoffish and not helpful in the slightest. I complained about the ethics of the situation to the BBB, and I have yet to hear back on that. Talk about a bait-and-switch.I got a call from my lender today saying that my payment was due on July 27th. Funny, because that's not even 30 days since I bought the car, and it certainly is not the 45 days I was promised. The finance person I just got off the phone with was also very annoyed at taking my call, and spent most of the call using the (apparently standard at this dealership) "we can't do anything about it" line.So, moral of the story is: avoid this place. Who treats customers like this? Not an ethical, well-founded business, if you ask me. I call them stealerships for a reason.

glendalecarowner

May 12, 2011

I've personally purchased many cars and this was by far the most pleasing experience. I fully recommend this car dealership and the sales associate Tyree Evans if you are looking for a seamless experience in both sales and financing. Both teams are very knowledge and willing to help under any circumstances.

JimInAZ

May 4, 2011

Dealing with Nick Mayer Hyundai/Kia (formerly Camelback) was a very pleasant experience. My wife and I had two Hyundai's (2007 Santa Fe and 2009 Elantra, both with very low miles that we wanted to trade for a new 2011 Santa Fe as we no longer had the need for two vehicles. As we wanted to compare the Santa Fe with the Kia Sorrento, we chose this dealer that handles both. Our sales person - Gino - was very patient with us and allowed us to test drive both models and also compared V6 and 4 cyl models. Gino has had many years in car sales and although new to these brands, would find the answer to anything he was unsure of. Evryone that we met at this dealership was highly conscious of quality customer care and service and were friendly and helpful. After we made the deal, which we thought to be very fair, Gino arranged to peronally pick up the second car at our home to take back to the dealer. In addition, when we took the Sante Fe back to have the Navigation unit installed, he came back ON HIS DAY OFF to make sure that everything went well and that we would have a loaner car until ours was ready. We would definitely recommend this dealer!

eliebman2

May 3, 2011

Everyone was very friendly. Overall a great experience. I bought the new genesis and the guys there really went above and beyond to meet my expectations. They even drove my new car to my work to next day because it wasn't ready on the day that I bought it. I definitely recommend them!

sandree0204

May 2, 2011

This was the best experience I have had at a dealership! Upon arrival Gino had the car that I wanted ready to look at and test drive. As soon as we made a choice he began with the paper work. He was a very professional individual who also seemed like he cared about the decision we were going to make. I appreciated the fact that he was not pushy and allowed us to make a decsion on our own. I would definitely recommend this dealership and especially Gino to anyone who is looking for a car. I know that I have already told my mother that she should purchase a car from this dealership.

wiehner

May 2, 2011

My KIA Optima's air conditioning quit so I took it into this dealership to have it repaired. They told me that it needed a $169 part. They installed the part, put in new freon, and I drove off. A week later the air conditioning was blowing warm-ish air so I returned to the service department to have my car looked at. My service advisor called and said that it needed a new compressor. I asked to speak to the manager. I told him that I would not have repaired any part of the air conditioning on a car that had close to 100,000 miles if I had known that it was the compressor. I expected them to just give me back the money I had spent on the $169 part and let me regret my decision all summer, a Phoenix summer at that. Instead, the manager said that he fully understood where I was coming from, that I'd been a loyal customer, and that they appreciated my business. They, free of charge, installed a rebuilt air conditioning compressor. I, besides being quite a fan of KIA - a wonderful car, am rather in awe that they would go to this extreme to treat me more than fairly. I called the manager to tell him how much I appreciated their actions and that I would be buying my next car (if this Optima ever does quit - as I said, it has close to 100,000 miles and still drives and looks like a new car) from them. Donna Wiehn

minibrings

Apr 30, 2011

They did not respond to email on the carfax and condition of car listed for sale. Actually, it took several emails and in 2 weeks I got a call back. I checked VIN via carfax.. car was prior salvage and did not qualify. Explains why nobody got back to me. Dishonest? Maybe. Unethical? Yup. So I'd avoid this place.. selling junk cars and not being forthcoming.

joseph4

Apr 28, 2011

I WAS GREETED WITH A VERY PERSONAL AND PROFESSIONAL YOUNG MAN. HE WASN'T AGGRESSIVE,BUT VERY KNOWLEDGEABLE ABOUT THIS PRODUCT. I WAS RECCOMENDED BY A GOOD FRIEND WHO WAS IMPRESSED WITH DEALERSHIP AND THE EMPLOYEES BEING SO FRIENDLY. THE FINANCE DEPARTMENT WAS ALSO VERY NICE AND EFFICENT.

Nichitean

Apr 25, 2011

Unlike Larry Miller Hyunday in Glendale Arizona, Nick Mayer Hyunday did not pressure us in to buying. Our salesman Gino Darmo presented all our options and answered our questions with honest answers. We bought a 2011 Sonata and we appreciated his knowledge of the product.We will recommend the dealer and sales person to all our friends and relatives!

Capital11

Mar 18, 2011

I like to thank Tyree Evans and nick Mayer Hyundai for make my experience such a fantastic one. Tyree went above and beyond the call of duty to make sure my family and I got everything we wanted out of our new vehicle. We bought a 2011 Hyundai Sonata turbo and I am so in love with the performance and the workmanship. The customer service and management was involved from the very begaining. I want to thank Todd Greenberg General Manager and the whole Nick Mayer Hyundai team... Thank you,Natasha Jenkins

James_H2011

Mar 18, 2011

What a great experience I had purchasing my 2011 sonata. My saleperson Michael Johnson was awesome and very knowledgeable of the product! I didn't have to go back and fourth he introduce me to Todd the GM! I will refer all my friends and family to Nick Mayer Hyundai Kia for sales and servicing!

Kimmieso87

Mar 18, 2011

I gave the rating of 5 stars in every category because the employees at this dealership are amazing, I worked with this guy MJ and he was courteous and not pushy like most sales men. The prices on the hyundai were low compared to other dealerships I've been to. The quality of work on the cara were great as I saw no rust on the one I was checking out and the cara were so clean even the used ones I wa looking at. When I entered the parking lot I was immediately approached by a sales man which made me feel important, customer service was amazing!!! I would say my overall experience was A+, I will recommend this dealership to any one I know, as they make u feel welcomed :)

prettyflaca

Mar 18, 2011

My experience was the best car buying experience I have ever had in my life! Not only was it my best buying experience but my fastest. I arrived at 8:00 am and was out riding my car at 9:30 am.. I will totally recommend this dealer to my friends and family. They have great sales people like David Napstead who treated me with respect and profesionalism. I didn't feel preassured and or cornered to buy. I will be coming back. The car I bought is a 2011 Hyundai Elantra... I love my car

happyservicecustomer

Jul 7, 2010

I first went to Nick Mayer Hundai/Kia service dept.in April of 2010, in an emergency when Big Bell Kia (where I have had 2 Kia's service for the past 9 years) wouldn't help. Eddie Angulo and Bob Gulachak, the service manager were great and have earned my business for the life of my car! I dropped my car off on a Saturday morning, they gave me a ride to work and offered to come back and get me. When I got back my car had been diagnosed and it was a serious problem, (just like I had told Bell Road) and the part was ordered. They gave me a loaner car to drive for the week-end until my car could be repaired.I had another problem just this week, a minor thing, and I also needed tires. I never buy tires from a dealer, but their price beat the price of everyone else I went to, even Discount Tires. The process took a little longer because they didn't have the tires, but again they were so hospitable. Eddie offered to go get me some lunch, and for compensation gave me some free oil changes.While warming up while waiting (if you have to wait there in the summer, they keep the lounge very cool!) I walked around the showroom and the lot. It was actually a pleasant experience. I wasn't hounded by every available sales person, but I was greeted in a friendly and professional manner and allowed to browse on my own. I briefly chatted with Chad Mayer, the general manager, and he explained that all the sales staff are new and they operate under different principals and ethics than the previous owners. The service department will keep customers coming back and when ready for a new, or another vehicle, the sales department will have a chance to show their new and improved attitude.Really, you have got to check out this service department...they are wonderful.

launa63

May 19, 2010

We are a repair car dealer less than 4.5 miles away . We order parts said be delivered first thing in morning. Ask what time so we could set appointment for customer. Called in morning to make sure parts would be delivered before 9:30 am when appointment was made. Jeff said he would ours as first delivery. Well 3 calls later and now 11:30am no parts. No calls from you as well. We even offered to pick them up if couldnt make it in time. No guarenteed would be . But no 4 th call in a apolgy from Jeff and still no parts. WE have are reconcerding staying with this company. This isnt our first time with this problem. We would have came and got parts even explained this over and over. Poor Management here and customer service.

guellermo

May 6, 2010

Camelback Hyundai is under new ownership. It is now Nick Mayer Kia/Hyundai. The former owners were sleazebags who employed scammers and rip-off artists. Mayer has replaced almost all the old employees.Unlike the former owners, Nick Mayer believes that honesty and integrity are job #1, and he requires it from his employees. Mr. Mayer even resolved an issue for me that was created by the former scammer owners that he was not required to resolve. This focus on morality and honesty in car sales and service is refreshing...and somewhat rare.For those of you who have been scammed and ripped off by the former Camelback Kia/Hyundai, I strongly suggest that you give Nick Mayer Hyundai a try. You will be glad you did.

jdixon

Mar 28, 2010

We had a very positive experience at Camelback Hyundai.Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again.We had a very positive experience at Camelback Hyundai.Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again.We had a very positive experience at Camelback Hyundai.Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again.We had a very positive experience at Camelback Hyundai.Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again.

chick9

Dec 4, 2009

I had the same experience as the person who commented before me. I have excellent credit and was pre-approved to buy a car through my bank. Jaime, the finance manager, told me he could get me a better interest rate so I signed the paperwork with them. A week and a half later I called to find out who the lender was so I could make my first payment before it was due, and found out I was not approved. No one had called me. Now I have had the car for 2 weeks and I am still trying to get the paperwork sorted out because they are being so uncooperative in working with my bank who is waiting to send them the money. Even getting them to return a phone call is a challenge. Not to mention when I bought my car (a 2008 Santa Fe - which I love) only came with one key and no remote entry key and I keep asking for the remote and second set of keys, which is fairly standard when you buy a car, they keep saying they can't help me. Although I love the car and happy with my decision to buy it, I am so frustrated with their unhelpfulness and lack of communication it is really making this a horrible experience.

s.rosie

Nov 30, 2009

Hyundai, is it a good vehicle to buy? I must say that it is, because I choose to buy one, a Hyundai Santa Fa. I was so excited to purchase my first car on my own, I went to Camelback Hyundai/Kai (Re: Camelback Hyundai Kia, 2223 W Camelback Rd--Phoenix, Arizona 85015) October 10, 2009 and shopped around. I found the one I wanted, so my mother (owns a Hyundai) and I worked out a deal and then a finance deal too. Jamie and Keith were the individuals we worked with. After about three hours of getting all the numbers correct, as they were trying to scam us we left, driving a new vehicle. There was no communication with the dealership for about a week therefore I call to see why I have not gotten anything in the mail pertaining to the vehicle I bought. Come to find out they didnt process it yet. Jamie asked me to come in to finalize the deal, but come to find out, he lied, and he wanted me to sign for a higher interest rate if I wanted to keep the vehicle. After that nonsense I left, and called the General Manager Tony. After a few weeks of going back and forth with Tony the General Manager, I came to the conclusion that they were scamming me and trying to have me sign a high interest rate if I wanted the vehicle. Mean while, I am driving the vehicle still. They cannot be trusted, and I do not think I will buy a Hyundai because of this dealership. They are the typical car sales men that cannot be respected because of the behavior and harassment they displayed to me. THEY ARE CROOKS! Go to another dealership, DONT USE THEM. You will not be pleased! I dealt with them for ober a month, and the month was hell because of them. All I can say is stay AWAY from this DEALERSHIP. I called them at the end of October to let them know that I wanted my trade in back and didnt want to finance with them because they were trying to scam their clients. As I drove there, I called the Phoenix, AZ police department to stand by because they cannot be trusted with transactions. The police where glad to stand by to make sure they the switch back to my vehicle was seamless. Seamless because they knew I called the police and they knew they needed to get their act together for at least a few minutes. This experience was an experience I could have lived without. But please know that this is the image that I see when I now see a Hyundai vehicle on the road. After much review, I am not the only one to see this dealership act in this way.

deserty03

Nov 28, 2009

Reason for my lackluster review is as follows : Upon purchasing a 2010 Kia Soul with an agreed price (basic price pre-agreed via telephone w/sales manager), we proceeded to finance to fill out paperwork. At signing, finance officer did not go over line by line with us the loan document. We failed to notice that basic price was $1000 more than we previously agreed to. After getting home we noticed that price was incorrect. We went back to dealership and sales manager told us he had never told us initially over the phone that the price would be $1000 lower. He also told us all phone conversations are taped. I then called him on that and insisted on hearing the taped conversation. At that point he did not know what to say so he did change the price back to the original agreement. We proceeded to change all the paperwork at that point. The next day we got a call from dealership telling us that paperwork was incorrect and we would have to go back to redo it. That was the third time we did the paperwork. All was fine after that. Upon purchasing new vehicle we noticed a 1 inch chip on edge of engine hood next to windshield wiper arm. They insured us they would fix it right away. After 1 month and many excuses as to why they hadnt fixed the chip yet, we got the general mgr/owner involved and did finally get chip repaired. After only 2 months and all the problems with this dealership the car got traded in for an american vehicle. At this time I contacted Kia to file a cancellation form on my gap insurance from Kia. I did fill out the cancellation form at the Kia dealership and was told it would take a couple weeks or so to get my refund ($680 plus). They just needed confirmation that vehicle was paid off. Pontiac did notify Kia as well as the bank that finaced the vehicle. For over 2 months I have been going back and forth to find out where the refund check is. Kia failed to return my calls and when I did go in person they said check was either sent, records where lost, or they claimed my faxes with the paperwork didnt come through. I also was hung up on because the finance person who was supposed to be handling it didnt want to deal with it. We asked to speak to the mgr/owner and were told that he was not in. We went to the dealership and he was there and seemed surprised that they would say he wasnt there.We also were told to get out of the finance office because we told them we would call the Attorney Generals Office and get an attorney involved. At no time did we yell or cuss at them. There are also taped telephone conversations that will verify things. As I stated they tape all their telephone conversations. It should be noted that there are alot of Air Force people stationed nearby and many of them have complained about this dealership and its unprofessional dealings. As an owner of a decorating company and meet alot of people at their homes, I would never recommend going to this Kia/Hyundai dealership if the conversation came up. This was the worse!

dreamer_577

Nov 28, 2009

People complaining about a car dealer? Imagine that! We din't really have any problems so I would rate this as a good experience. They have two tv lounges to sit in while you wait for finance. When we did get to finance the guy pushed the extended warranty on us but isn't that his job. All of you whiners should know how to get a good deal if you had even half a brain. I know I did!

adogsf8

Oct 3, 2009

I saw an add on Craigslist for a car, we went that night to see it. First they did not want us to even look at the cars until they( the salemen) decided if we could afford the car we said we were intrested in. We refused to discuss any finacial information further until we saw the car and decided we were even interested in it. The salesman could not even figure out how to drive the car and could not put it in reverse. I took it for a test drive and they would not let me take my wife, I had to take the salesman with me. The car was offered on craigslist at a lower price then the sticker they said because the convertible hard top was not working and the radio did not work. I have done my share of work on cars so I agreed to the price and decided to purchase the car. They obviously did not want to sell this car as it was a good draw to get people onto their lot. They inflated the downpayment. I showed the add that said $599 down drive home today, everyone approved, no other disclaimers or anything. We wrote a check for $600 which was withdrawn the next day. and all the paperwork was signed.As I left the dearlership that evening at 10:30pm i got less then 100 yards away and the car was completely empty of gas and I had to push it to the gas station down the street. I had the car for the weekend and I went to sign final bank papers on Monday, when I did the sales director blocked the car in and refused to let me leave. They say it was because the car had 5000 miles more then the lender would approve, so they were going to keep the car. So what happened to everyone approved and only $599 down, They came back saying that I can get approved but it would need to be with around $6000 down. I know they wanted the car back because I had mentioned to the finance guy that I had fixed the radio and rewired the electrical to make the hard top work perfectly. Plus as I mentioned earlier they lost their biggest draw.The fuel system was also giving problems and the car would sputter and spit, this may have been because of the numerous times they let the car run out of gas, or maybe worse the mercedes mech say that it will damage the fuel system if it runs out of gas.They now have the vehicle back on the lot and have increased the price to well above KBB and they are selling it as a completely functioning vehicle. I did not get reimbursed for the work I completed and I was only able to get my down payment back, after calling the police. This car is the sucker car to get people on the lot, they cannot sell this car unless you have cash to pay for it completely and then once you do, good luck because you will not want to keep it, it is so damaged from not having gas that the repairs to the fuel system were estimated at $2300 to repair the fuel system, and any other engine problems resulting from that, plus the wiring is still exposed from when they were trying to see how I fixed it. I blame the sales director for the misleading advertisments and for not following up on there word. This is the worst dealership I have ever tried to work with. Lemon City.

Partyof1

Sep 20, 2009

Do not walk away from this dealership, RUN FOR YOUR LIFE! Without exception, the most crooked, sneaky, conniving, deceptive, ruthless, underhanded people I have EVER had the horrible displeasure of meeting. Website is purposely created to include phony, non-existent, fabricated inventory to entice you into believing you have located a car on their lot that is reasonably new, and a fair price. DON'T YOU BELIEVE IT! It is a bold-faced lie of a gimmick to get you to come into the dealership where you will discover that the car you're most interested in, has suddenly and mysteriously disappeared! But they are quick and anxious to pull the old "bait and switch" routine on you, applying the "full court press" by all employees within earshot and eyesight, and talk you into a newer car with a higher price tag, for "approximately the same amount you were looking to spend" (insert fine print here!) TOTALLY corrupt business. God forbid you protest too vehemently, or prepare to be "ganged up" on by self-professed "Sales Managers" who have been well-trained to distract the focus and attention away from your apprehensions and belittle and ridicule you to exhaustion, counting on wearing you down into submission, or insulting you on your way out the door, suggesting you are the one who is being "unreasonable" and "uncooperative" just to save face in front of other customers in the showroom. PLEASE DO NOT PERMIT YOURSELF TO FALL VICTIM TO CAMELBACK HYUNDAI/KIA, Phoenix, AZ

rotciv36

Aug 23, 2009

I went there to buy a used car and the sales person was friendly but as soon I signed my contract they were not friendly and accomodating anymore. It also took three months and an argument with the finance manager to get me my car loan and the price that I was promised.

randybush

Aug 5, 2009

They do not return calls or uphold promises that they make. Due to their customer service I feel that people should avoid using this dealship as much as possible. I wish their ownser and GM understood how their employee treat their new customer. I could list more detail about my experoence had with both Shawn and Becky but it would take to long to list all the details. BUYER BEWARE OF THIS DEALSHIP.Randy

pakster

Jul 24, 2009

We went in to look at several cars that we had found in their online inventory. They are not nearby, so we had asked them to make sure they had those cars in stock before we drove over. They did, but the car that we were really interested had a manual instead of an automatic transmission like we had been told.We test drove several vehicles and every vehicle we got into was completely empty of gas, to the point where the light was on, and they have a gas pump on the premises. So we had to waste a bunch of time putting a couple gallons in each car. We eventually decided on a new 2009 Hyundai Elantra. We got the usual song and dance about how we wouldn't get a better deal anywhere else. We did get a halfway decent deal out of them without too much trouble (about 300 more than the Edmunds TMV price). Their web site said they would give $500 in groceries or gas with any new car purchase, and they would give $25 in gas for any test drive. As part of the deal, they offered to bump the $500 in gas to $600. Before we signed the papers we asked to see the gas card and were told that the person that had them had left for the night and they were locked up, but they assured us we would have them in 2 days when we brought the car back to be detailed (it was late and everyone except the sales people had left).Everything was fine until we brought the car back to be detailed. Their $600 in gas turned out to be a rebate that would give back $25 in gas for every $100 purchased, with a limit of $100 a month, and with an expiration date in 3 weeks. So basically their $600 in gas that was promised turned out to be $25 at best. We also did not receive the $25 in gas for a test drive, even though we were also told we would get that too.Bottom line is that our sales person was friendly and helpful, although a bit clueless, but the internet sales manager was misleading at best about the gas credit.

author1701

Jun 27, 2009

Went in with a specific set of requirements for a vehicle along with a set maximum price. Also went in with the knowledge that the vehicle we really wanted wasn't available despite the fact that it's still on their website and on AutoTrader.com.However, we were told that another similar vehicle was available (at a higher price, but newer and lower miles, so we were OK with that).Guess what wasn't available anymore. Then there was the upselling and the showing of vehicles that did not fit our very rigid CASH maximum price (that's right, no financing so no hassles, right? HA!) or our simple requirements (a/c, cloth seats -- this is Arizona after all).Walked away after being shown vehicle after vehicle that did not fit our up front specifications. And, no, I don't want a phone call from those phonies, either, if they do manage to find something we want.

canadamerica

Apr 3, 2009

I came in to look at a 2003 Tiburon with 72k on it. They were asking $7733 for it, which is extremely reasonable (i thought). I was approached by Ray when I got there (he didn't even let me get out of the car before he started his pitch). I asked for the internet sales manager, who I had spoken with previously. When I met him, he pawned me off onto Ray, and basically turned his back to me. I test drove the car... and here is where I started having issues. Overall, the car was in good visible shape, minus the nearly bald tires. When I drove the car, I discovered that the window motors were both broken. When we braked, I got a horrible vibrating sound (indicating warped rotors). I got back and was mildly unimpressed, but figured if I could work a deal, I could do repairs myself, no big deal. I entered at $6500 (given the condition of the car), and they came back with $7380 with the windows fixed (a $70 repair). I eventually tried to work rotors and tires in (should have been fixed prior to their attempt to sell the vehicle), and they ran me up to $8634.25 PLUS TTL. I'm sorry, but in excellent condition, this car is blue booked at $8,335. NO WAY was I paying that. I also mentioned that I wanted to keep my payments below $175 over 5 years, and that my max price would be $8500. He comes back at the same price, and exclaims that "we have to pay Uncle Sam too sir," which baffled me because they probably are already making a good $3,000 on the car, why not make some room for TTL...Needless to say, I walked out. I could have fixed it myself, but like the previous reviewer said, I had a feeling it would be all smoke and mirrors... as soon as I left the lot the tires would blow and the speakers would be blown. I will NEVER visit this dealer again, and if a friend is considering going here, I would say pay a few extra bucks and go to Tempe Hyundai. My parents have had no problems with them and they have great staff.

DStreb

Mar 30, 2009

When we went to this dealership we dealt with a helpful new car salesperson. But when it came to buying this car it was nothing but smoke and mirrors and bait and switch. The car we were looking at was the Kia Spectra 5 and they wanted $20,000 for it. Also this car was a 2008 and was supposed to have rebates on it. We never saw a rebate form or notice even though it was last years model. We should have left immediately but instead looked at other vehicles. The internet makes their inventory of new cars larger than it was and they had virtually no selection. When it came time to negotiate a price they offered us payments in the amount of $500.00 a month for an undetermined period of time. This price is greater than a Mercedes Benz or Cadillac. The car that they finally negotiated for us was a stripped Hyundai Accent w/AC and crank down windows. We were looking for a car that would have some resale value but this model that they arranged for us had neither. Avoid this dealership at all costs.