Used Cars for Sale at Capital Cadillac in Smyrna, GA

Cook

Jun 3, 2016

Capital service dept. is the best and my service advisor Jadon is just awesome always helpful very curteous and willing to listen and help. He"s the best.

Robin Sjoblom

Feb 24, 2016

Jason in service went ABOVE & BEYOND to help me get the right H2 Hummer... He guided me through 3 in one day!!! We finally found a dream girl and now he is helping me to outfit her to be her best! I will be telling everyone how wonderful he is. They gave me a wonderful loaner for the duration that it took to get my truck finished.

teejay

Jan 9, 2016

Two gentlemen I worked with will call lazy and real lazy lazy only looked at the computer never really said much to me didn't want to hear my story and could care less if I had $2,500 to put down real lazy said no if you want to pay a ridiculous amount per month still no I lleft being very very disappointed

Tequilla

Dec 24, 2015

It was pleasant and timely. IThe staff was very professional and knowledgeable. I would definitely recommend this Dealership to anyone looking to purchase a new vehicle

Mark

Dec 18, 2015

I brought my car in to have several things looked at and worked on. Everything was done above and beyond.

Mary

Dec 18, 2015

Capital always does a great job! Sales personnel and service techs are professional, friendly, and expertly able. I do not have anything but praise for them.

Robert

Dec 18, 2015

I arrived at the Service Department earlier than my scheduled appointment by Glenn Turner. He reviewed what service would be completed during my initial visit and the approximate time to complete the work, where I could use my laptop and offered me a cup of coffee.All the service work was completed satisfactorily and on time.Our entire purchasing experience with Capital Cadillac exceeded our expectations. From selecting and purchasing our SRX with Julius Murray, returning to learn more about the car's features with Julius, to the first scheduled maintenance we have been please.The SRX is our first Cadillac. We appreciate Capital Cadillac's professionalism, support and service.Bob Kuhn

Gloria

Dec 16, 2015

Excellent service, currently no complaints. The service professional is very through and takes the time to explain all services and or questions if you are not sure of the service.

William

Dec 16, 2015

Jason my service advisor is knowledgeable, accommodating, and got me in and out quickly . I used one of your rooms to conduct a conference call....all good. When next buying a new car my service experiences and your facility will play heavily in that decision.

Emmanuel

Dec 15, 2015

As with my past visits for service related issues, I have foundall of my questions have been answered and problems solved.Service Techs have been super courteous and professional.Glenn Turner is my "go to" guy when possible and he is "Top Shelf". Anytime that he is not available, I have found that alldisplay that customer and service oriented attitude.

Phillip

Dec 12, 2015

Highly customer service oriented. Very timely with service. Honest with work that needed to be performed. Knowledgeable and thorough Service Technician.

Andrew

Dec 11, 2015

I always want the best service for my cars. Although the cost is more than other shops, I can count on Capital to know what they are doing!

Susan

Dec 11, 2015

Enrique is so professional, but yet personal! Thank you for taking care of our family SUV! My children are very excited about watching a movie on our next road trip!

Ana

Dec 10, 2015

My experience was pleasant thanks to the service advisor (Glenn) and the manager. Glenn did an excellent job at getting my car taken care of and also making me comfortable. Two things happened negative, the mechanic did not return the spare where it belongs in the car and also spotted the carpet with grease. The manager took care of both and I left happy. Thanks to both.

Tracey

Dec 6, 2015

As part of the normal preventive maintenance that one should maintain for their vehicle, I went there for an oil change

Hiawatha

Dec 5, 2015

This was my first visit to your facility. The entire experience was great. I was greeted right away in a personable manner and got my auto into service quickly. Everyone that I dealt with seemed genuinely determined to make my experience an outstanding event. And they succeeded.

Jennifer

Dec 4, 2015

It was pleasant. I really don't appreciate that I have to give you at least 20 words. Hopefully, I now have done so.

Michael

Dec 4, 2015

Jason was extremely helpful and kept me up to date on everything. The service manager even stopped by and ask about my experience.

Robert

Dec 4, 2015

Great as always. Courteous quick on time and good work. Service at capital is always excellent. I highly. Recommend capital service department

Walter

Dec 4, 2015

My vehicle was serviced in less time than projected. The service rep was extremely helpful. There were some items that the service rep explained to me.

Leon

Nov 26, 2015

I really like the email notifications, very helpful from timing perspective. Facilities and people are additionally nice, friendly and engaging.

Ed

Nov 23, 2015

Good experience. Car fixed timely. I didn't like having to go to Enreprise to get a car. It took t long and delayed my morning activities. Loaner var was promised.

Vickie

Nov 23, 2015

I am always impressed at how friendly and polite everyone is at Capital. I dealt with both Ron and Enrique. Both were extremely helpful and friendly. I greatly appreciated their assistance.

Elizabeth

Nov 22, 2015

Brad was great to work with! Very helpful and very knowledgeable, made the buying experience a pleasure. Thank you! Would highly recommend you check them out!

John

Nov 19, 2015

very professional and courteous...took me promptly...it took a little long and the coffee wasn't very good, but i was satisfied

Martin

Nov 19, 2015

Everyone at CC did a great job as always .Although I wish GM could build a car that would keep me out of the service department.

Gigi

Nov 18, 2015

Anytime I have service at Capital Cadillac it's always a pleasant experience. The team at Capital Cadillac is always very professional and accommodating. I also like the fact that they remodeled the waiting area which is very modern and updated with refreshments. It's always a pleasant experience here

David

Nov 17, 2015

Very Professional quality service. No detail left unattended. The service personnel were very responsive to concerns and helpful in detailing other items that may need addressing in the near future.

Barbara

Nov 13, 2015

they were wonderful to us in working hard to get our car ready for a long trip the following day

Roger

Nov 13, 2015

Very thorough, friendly, and the repair was completed when they said it would be done; always want the customer to be happy

Terry

Nov 13, 2015

Enrique is organized, polite and helpful. I know my car is in good hands. I appreciate getting taken back to my office and that repairs are done when promised.

Jimmy

Nov 12, 2015

Perfectly satisfied with the work. It just took longer than I thought it would. Would most likely recommend to anyone who would need this service

Mary

Nov 11, 2015

loved my lunch- liked the waiting area- everyone was very cordial,and timely- did not mind the wait. Roomy and bright

James

Nov 7, 2015

Good and Quick in and out Service was very quick.The waiting room was clean and the coffer and food was good.

Richard

Nov 7, 2015

Great service as usual. Quick, complete and done as told. On all service occasions Capital has done an excellent job.

Richard

Nov 6, 2015

Oil change, but they didn't rotate tires or check air pressure which I thought was included. I miss Steve Clark my last advisor.

Stanley

Nov 4, 2015

We worked with a sales representative, Mary, who was very helpful and knowledgable. She shared useful information regarding the many features of the XTS.

Frances

Oct 30, 2015

My experience was very pleasant. My service adviser followed through on everything and made sure my car was done in the time he promised.

Robert

Oct 30, 2015

Excellent as usual. Always professional and ready to serve the customer. Would recommend to all who ask about captial. Great people

Ruby

Oct 30, 2015

Jason was very helpful and quite knowledgeable about my vehicle. He gave me a tutorial that I truly appreciate. He made sure that everything was taken care of during my visit.

David

Oct 28, 2015

Had low brake fluid level (turned out that brake fluid leaked into brake booster). Made an appointment on the same day of a call to Capital Cadillac. Was greeted by Service Adviser Lee Sommers. Accommodations were made by Mr. Sommers to my convenience and satisfaction. The diagnosis and repair were completed by Technician #164. Thanks to both of them! Very professional!

Sammie

Oct 26, 2015

I was in and out in a very short time. very please with all the service. the write up man was so very nice , he took me to the waiting room ,and notified me their that the car was ready.THANKS SAMMIE

Michael

Oct 23, 2015

Jason was very friendly and helpful. He always remembers me and calls me by name. He makes me feel like I am coming back to some old friends!

Jason

Oct 21, 2015

Enrique was extremely nice and professional and very helpful The only thing I would ask is for more healthy snacks other then donuts

Patricia

Oct 21, 2015

Glenn Turner is my Service Rep at Capital Cadillac in Smyrna/Marietta, Ga. Glenn has been my contact for 11 years and I could not be more pleased with his professionalism.

Janet

Oct 17, 2015

Excellent service very satisfied. Service completed. In a timely and satifactory method. Tank you'd or great service on my CTS Cad

Richard

Oct 17, 2015

I purchased my second car ... Had service done on my first car and the experience was great as usual. Then I purchased a new car

Len

Oct 16, 2015

Very clean and organized. Went straight to the counter and I was assigned to a Service Representative, Jason Simmons. Jason was very friendly.

Thomas

Oct 15, 2015

Excellent, quick easy and great waiting area with food and snacks. Will return when service is needed. Great facility with friendly knowledgable staff. Clean rest rooms.

Janice

Oct 13, 2015

I had a 10am appointment, at 4:30am I was called to the hospital for a emergency I call Steve's line to let him know, when I got to the dealership he had a car waiting for me, it was another gentlemen but he did what Steve would have done, thank you so much I don't know how to thank you'll.

Tawn

Oct 13, 2015

Good customer service. The staff really made me feel welcomed. The donuts were good also. I don't like having to annotate 20 words to tell how good the customer service is at this dealership.

Arthur

Oct 12, 2015

I have purchased six Cadillac's at Capital Cadillac and I keep going back because I always have a great experience.

Darlene

Oct 9, 2015

Always a great experieince. Jason is great to work with. Always friendly and very helpful!! I have been coming to same dealership for over 11 years!

Harland

Oct 3, 2015

Outstanding in every category. I couldn't suggest any changes. Very professional in knowledge, accurate in estimates and very courteous in customer relations.

Vicki

Oct 1, 2015

I was ill and my friend brought the car in. According to her all went well.She was shuddled back and forth so did not have to wait (a nice feature).

Simmie

Sep 30, 2015

The entire service experience was effortless. I made my appointment online. Stayed to wait on my vehicle in the comfort of the very nice waiting area and before I knew it we were on our way. Great service for my SRX!

Gloria

Sep 28, 2015

Communication with my adviser via e-mail was superb. He was on target in all instances. We were working with the Insurance Co. He kept me advised. If I called and he did notanswer his phone. he would call me back. Hooray! ! !

Elizabeth

Sep 26, 2015

Jason was extremely accomodating and helpful, my Cadillac came out of maintenance in excellent condition, and I couldn't be more pleased with my experience at Capital Cadillac

Glenda

Sep 25, 2015

Efficient, polite and better customer service that I expect and actually receive. We have the best service manager, Glenn Turner and we can depend on him to get our cars taken care of in the manner we want. Thanks.

Doug

Sep 24, 2015

Always a quick turn-around. The service managers keep in touch with you a tell you what is going on. Your new waiting room is second to none in its comfort and quality. Appointments are always on time.

Joey

Sep 23, 2015

Very professional and polite. Did not try to push a car on me. Explained what the car did and how it worked. The car was delivered to me in great shape and cleanliness.

Marie

Sep 23, 2015

Great people. prompt service and feedback.They caled afterwards to follow up to ensure we were happy with the service. love the emails I receive letting me know that its time for service

Mary

Sep 23, 2015

Everyone is always very friendly and the dealership is spotless and fresh. If I wasn't retired it would be a place I would like to work.

Tracey

Sep 21, 2015

The waiting room is very comfortable and the technicians are very knowledgeable about the process. They seem to be proactive instead of reactive, which makes the experience better.

Bryan

Sep 19, 2015

Glen is excellent!! A cut above all other deals across all automotive makes. Their new modern facility is a pleasure to visit.

Jan

Sep 18, 2015

Sorry to hear that Cliff Pilson was gone but extremely appreciative that you found a Service Adviser like Ron Strickland to replace him.

Janie

Sep 18, 2015

The only thing I would work on is keeping your customer updated on vehicle being repaired while they are waiting!

Debra

Sep 17, 2015

Steve Clark is a great personal service advisor. Explains things I detail. Great personal service. Friendly service tecnician. Loaner cars always available. Service completed on timely basis. Comfortable facilities.

Randall

Sep 16, 2015

The service advisor was very helpful and courteous. He offered me a loaner car but I decided to wait. The car maintenance was completed sooner than I expected which was nice.

Samuel

Sep 16, 2015

The dealership handled our problem very professionally and courteously. I feel sorry for the dealership due to the fact that General Motors fails to support its dealers with a current supply of parts. The dealership provided us with a courtesy vehicle and handled our matter very well.

Kenneth

Sep 14, 2015

Great!!!! I found a place that I enjoy come to and look forward to the next my car need service

Amy

Sep 12, 2015

It is always nice to be remembered by name, I am always on time snd the service department tries todo the same. I never have a surprise at the end of my bill if anything they have taken care of my car to the max.

Gregory

Sep 11, 2015

I returned my car for service to remedy an unusual noise. A nice guy named Jeff went for a test drive with me until he was certain we heard the same noise. He quickly identified an issue with the front left wheel bearings. It was about 4:00 pm. My car was ready the next day by lunch time. I enjoyed using a courtesy car which gave me a great opportunity to appreciate the added space and luxury of a great SRX.

Terry

Sep 10, 2015

I appreciate your willingness to take me to and from work.dont like having to make sure that this is 20 words...

Joseph

Sep 9, 2015

We have purchased several vehicles from Capital over the years and like their family-oriented approach for both sales and service.

Dina

Sep 7, 2015

the last 2 times I have come in for a simple oil change it has taken over 2 hours. Im not sure what the sense of having an appointment for if its going to take this long everytime. Each time I have had to ask for a status before I was even informed of how much longer. Then when I was finally ready to checkout and waiting another for assistance another representative came up to help but ended up assisting the people behind me leaving me to stand around waiting almost another 15 minutes before I could even leave. VERY frustrating. The only pleasant and helpful part of my visit was Jason Simmons who was very cooperative and informative.

William

Sep 5, 2015

Steve is always very accommodating, pleasant, and follows through with what needs to be done whenever I am in for servicing my vehicle!

Marilyn

Sep 4, 2015

The people at Capital Cadillac always treat me like a good friend and take excellent care of my cars. Over a period of many years and several Cadillac models, I have no complaints.

David

Sep 2, 2015

We have been customers since 1981 and we have always received the best service. We have never been disappointed with any transaction.

Jerry

Sep 2, 2015

No problems, all went as good as expected. Good service! All promises kept on time. Waiting room nice, newspapers to read. WiFi also.

Tammy

Sep 2, 2015

They went out of their way to make me happy in every aspect of my visit. I feel like I will be driving a Cadillac for a very long time!

Benjamin

Aug 31, 2015

Very friendly. Kept me updated. Did a beautiful job. This is a ridiculous request. Pay me if you want to take a lot of my time.

Joanne

Aug 31, 2015

I had complete confidence when leaving my Cadillac XTS for service recently. The service professionals were very friendly and helpful as arrangements were made for a courtesy card that I drove while my car was serviced under the warranty. I appreciated their kindness and Capital Cadillac's generosity. Joanne Fudger

Lauren

Aug 31, 2015

Enrique in the service dept. has been wonderful! He is always pleasant, yet professional and fast! Lee in the parts dept. is also wonderful!

Clara

Aug 30, 2015

As always, my experience at the dealership was excellent. When I drove the courtesy car back onto the lot, someone immediately met me and informed me as to what I was to do next. My car was delivered to me in a timely manner and Steve explained everything that had been done to correct the items that had presented problems to me. I sincerely enjoyed the friendly and courteous staff at Capital Cadillac.

Eldon

Aug 28, 2015

Jason, my service rep, was amazing! He went above and beyond to take care of both my car and me! He was curteous and professional in all aspects of my day long experience with ur service dept. The new facility is beautiful and my car was washed beautiful when it was returned to me with all service concerns well taken care of! Thank-you!

Jack

Aug 28, 2015

The experience was good, but my invoice said that I had 21,634 miles when I brought my car in but I only had 3,944 miles.

Linda

Aug 28, 2015

I've been with Capital Cadillac for a number of years. The service and the people I deal with are great. You are made to feel like family.

Michael

Aug 28, 2015

Enrique, my Service Advisor was polite and very flexible in changing my original schedule appointment. Upon arrival, he immediately accepted my automobile and within an hour or so, I was presented with a serviced auto and was on my way.

Sandra

Aug 26, 2015

My recent experience at Capital Cadillac was great. Getting my vehicle serviced, and a few repairs completed was done to my satisfaction. The dealership met my expectations with excellent customer service. I am very picky and like things done to the letter. The service advisor was very patient with me. I ask a lot of questions etc. the service advisor allows me to get clarification on what I am getting done. So my experience at the dealership was excellent.

Exasperated

Aug 25, 2015

I made the mistake of buying my wife a car as a gift LAST OCTOBER. The transaction has been a continuing nightmare through August of this year when we learned that Capital Cadillac's bungling of the deal had resulted in my wife driving a car that the state had canceled the tags. Months ago when I was trying to get the dealership to do what they said they would do, I wrote a letter to the owner about my nightmare. I am still waiting for a response. I will never deal with this place again and I would not recommend that anyone that did not want a monumental hassle buy a lawn mower from this place.

Karen

Aug 25, 2015

Wonderful surprise. Still have the bows in the car!!! Everyone was a pleasure to meet and work with!!!Service department looks very friendly and convenient

Janie

Aug 22, 2015

they service all of my car needs. The service teams were excellent at taking care of all the service needs. They were quick and professional.

Nell

Aug 21, 2015

Comfortable chair! polite staff and timely delivery. Can't think of any more words. I read a book while waiting. Thank you very much!

Ronald

Aug 21, 2015

I was pleased with the work done, but most of all, I would like you to know that I think that my Service advisor has a lot to do with it His name is Mr. Lee Summers.

Barbara

Aug 19, 2015

Everyone is courteous- business like- took time to explain what would be done to my car- car was returned clean- waiting room complete with coffee- doughnuts- then lunch- everyone very helpful and kind.

James

Aug 18, 2015

Service Agent was very corteous. and professional. I was very pleased with my service. Every one I interacted with was very informative .

Pearlie

Aug 18, 2015

I had an emergency, called for service and was welcomed. The service was timely and well done. Steve Clark was the service person.

Deanna

Aug 17, 2015

Ron was awesome! Friendly and helpful. He kept me up to date with the status, as did the text messages.

Ed

Aug 16, 2015

Absolutely the best service department I've visited in 44 years of driving. Quick, efficient, friendly and good coffee too! Was supposed to have a 1:00 PM appointment but was free in early AM. Took a chance on showing up early and no problem. Very happy.

Brian

Aug 15, 2015

I have really enjoyed my experience with Capital and would not hesitate to purchase other vehicles from your company. Our salesperson worked with us to insure we got the car we wanted, for the price we wanted.

Sheryl

Aug 14, 2015

Took too long for the oil change and tune up. I had to wait almost 2 hours. I finally went back to see if it was ready.

Willie

Aug 13, 2015

I like coming to Capital Cadillac when I need help with my car, every is so helpful an polite. Thanks for your kindness.

Jon

Aug 10, 2015

The staff was very attentive and accommodating. From the car pick-up / delivery to the service update calls, to drop off.

Jimmy

Aug 7, 2015

The entire staff, from sales to service at Capital Cadillac are great. I wouldn't take my car any where else. Jimmy Clemmons

Brenda

Aug 6, 2015

Capital Cadillac is thoroughly professional organization and we appreciate doing business with you. Keep up the good work, and look forward to more car buying with you.

Charles

Jul 31, 2015

Excellent service and customer pleasing service reps! I called ahead and they had my repaired vehicle up front waiting for me as soon as I arrived to pick it up!

Joseph

Jul 31, 2015

It was better this time then last. I know you just moved to this new and remodeled building. New redo looks great.

Ramona

Jul 30, 2015

I love that people greet me when I arrive and got me out quickly. The new service area and waiting area is really nice!

Thomas

Jul 30, 2015

always pleasant people willing to help, genuine concern for my requirements, a very clean store with well groomed personnel. A pleasure to go there

Karen

Jul 29, 2015

Consistently excellent service and attention to detail. Capital returned my car only when ready and ensured that I was satisfied with the quality of the service work.

John

Jul 25, 2015

Glenn Turner is a wonderful person to entrust your car. Always a pleasure to do business with him and to visit with him.

Phoebe

Jul 25, 2015

I got the service I intended to get Saturday.The big plus was that Jason outlined for me what the 90,000 checkup includes and how I can budget the service and cost over time.

Roger

Jul 25, 2015

Jeff at the body shop was so friendly and helpful - car looks great, completed on time and at the agreed price

Jackie

Jul 24, 2015

I had one service person that gave me excellent service, but he's moved on. I have found that all do not adhere to the same kind of service. I realize that my car is an older model. I got good service as a result. I do have some major concerns which are costly. I said that since I could not afford those kinds of repairs the service person said he could get a sales person to help. If I can't afford repairs, by no means can I afford another car. But, thanks I might fine somewhere else to go after 15 years of service.

Lidia Stafano

Jul 24, 2015

I bought 2 cars from this dealer, a Cadic sedam (lease) and a 2011 Escalade, both very nice, never had any problem with the cars., the only issued am having still is trying to get the Gop Insurance check from them, since i paid the Escalade a year in advanced, they are giving me the run around, very dishonest people, i would never buy anything from that dealer. They told me the check was in the mail about 2 months ago, every time i call i get a different excuse. That is not the right way to do business.

Murl

Jul 22, 2015

The Service Department was very easy to deal with (Jason Simmons). However, once my car was taken away for the routine service I waited 2 hours with no one giving me an update. Finally, I talked to the service manager - he apologized and got things moving. Way too long for a routine service visit.

Veronica

Jul 21, 2015

My experience was very good. My appointment was for 9am on a Saturday morning. I got there a little early but was able to get right in. They took care of my car and I was on my way in less than two hours.

Wayne

Jul 21, 2015

Very professional, quick, good, pleasant,organized & clean as a pin.Enjoyed doing business with them, make you feel they are trying toTo please you.

Gail

Jul 17, 2015

Working with Jeff, Betty, and their team, on the collision repair of my 2010 SRX was a great experience. Their professionalism and their superior workmanship is greatly appreciated.

Valerie

Jul 15, 2015

I arrived expecting just an oil change, but found out my vehicle needed more extensive service. My service agent, Jason, immediately assigned me a loaner so I would not have to be late and allowed me to pick up the car the next day.

Peter

Jul 10, 2015

I was rather surprised that the car was not washed when I picked it up. I am not sure if that is something that needs to be requested whenthe car is serviced. Last time the car was serviced, it was washed.

James

Jul 9, 2015

The Service Writer, Lee, is professional and made me feel very welcome and comfortable. The Parts Department had the necessary part in stock so the repair was made while I waited.

Kevin

Jul 9, 2015

Once again, Glenn Turner does an outstanding job and is always a pleasure to work with!! Thank you, GlennKevin Millman

Christopher

Jul 6, 2015

Capital Cadillac takes much pride in customer satisfaction!i know bc this is the second vehicle I have purchased as well as several other people I know.i have a Cadillac dealership near my house but would prefer to go to there's by far!thanks for everything you do!my family is grateful!

Denise

Jul 1, 2015

I was there because my backup camera had stopped working, since this was the 2nd time since installing it in January, it was replaced, so hopefully no more problems, upon leaving I realized that Cue screen had been scratched so notified the salesman Nadir, and he and Antonio in the service dept. were so kind to arrange that to be replaced the next day, so I could not have received any better service than that.

John

Jun 29, 2015

For the past 25 years, my experience with your service has always been EXCELLENT. However, this visit was the best yet. As with wine,you have managed to get even better with time. Thanks for a most pleasant visit. Wayne

Michael

Jun 24, 2015

Great first experience. Service advisor was great. Did take 40 minutes longer than I was told was the only negative.

Debbie

Jun 18, 2015

I was extremely pleased with the courteous service I received. I brought my vehicle in to Capital Cadillac late in the day and the service technicians were unable to complete the work by closing time. Enrique Sandoval made sure that I was provided with a loaner vehicle and took the time to discuss the issues with my car. Enrique notified me when my car was finished and checked me out when I returned to the dealership. I appreciate the changes to the Service Department's check out procedure in that the streamlined process got me in and out much faster than in the past.

Casimir

Jun 16, 2015

I purchased a 2011 CTS for my wife. The car looked new . I took it in for an oil change as we planned to drive to New York. The tech noted that the tires had dry rot. I took it to an independent tire dealer and there were tree tires that were dry rotted. I took one tire back and showed it to Doug Pierce. After some discussion he reimbursed me approximately 50% of what I paid , the amount I requested. He and all the service tech I encountered were very helpful. Please extend my most sincere thanks to them.

Lawrence

Jun 16, 2015

My rep was Enrique. After my wait time was going to be longer than anticipated I was given a courtesy car. Never have I been to a dealership and lunch was served to all of the waiting clients. Fantastic

Paul

Jun 14, 2015

Glenn at capital Cadillac is excellent. He knows about my car .he is friendly and calls you back right away. Everyone at the dealership says hi and if you need help. Even the lady that takes care of the waiting room is wonderful. All of you are the best.

Stephanie

Jun 12, 2015

I would recommend the dealership, but was not happy with Jason Simmon as my customer service representative. He let me know ahead of time it would take an hour for my car to be ready and two and a half hours later he was still on his lunch break. I was assisted by Greg Foster who was wonderful and the only way I would come back to Capital Cadillac is if Greg is the one I work with. He was managing all the chaos (very busy day there) while Jason was gone for a very long lunch. I had no problem waiting the full time, but would have liked to have known that up front. Very pleased with Greg, not so much Jason.

Janice

Jun 10, 2015

Both Jeff and Jason were professional, courteous and knowledgeable about the issues with my car. I appreciate the peace of mind I had as a result of my experience at Capital Cadillac.

Joseph

Jun 9, 2015

I have been dealing with Glenn Turner at Capital Cadillac for many years. His genuine, thoughtful and caring attitude is what keeps me coming back to Capital and differentiates the Dealership from its competition. We have bought several vehicles from Capital but the long term service interaction created after the purchase is more important to the dealer relationship in my opinion.

Ramona

Jun 8, 2015

Love the new service waiting area and service counter. It is very comfortable and classy looking - just like my CTS!

Walter

Jun 5, 2015

I am very pleased with the service, friendliness and workmanship of your people. I have been purchasing DTS Cadillacs from your dealership for decades and have always experienced excellent service and treatment.

Malcolm

Jun 4, 2015

As always, my service rep, Glenn Turner, took excellent care ofme, and my car. My repairs were done quickly, and I was givena new CTS loaner car while they were being done.

Patricia

Jun 3, 2015

Promised to do it while I wait and they did. I live quite a ways away and I HATE the drive to you so I didn't want a loaner and have to drive back. Lee did a great job of keeping me informed as to the progress.

Joseph

Jun 2, 2015

Steve Clark always makes sure I am taken care of and the courtesy car rides to and from my office make things easy.

Latrelle

Jun 2, 2015

Robert our salesman was so likeable - no pressure sales - he gave us time to look and enjoy the experience. We love the car and will shop again with Cadillac.

Kim

Jun 1, 2015

I love the new building and the waiting area. First class all the way. Everyone is super nice and professional.

Sybil

May 30, 2015

I have been a faithful customer of Capital for decades. The excellent service and personal attention keeps me a good customer.

Jeff

May 29, 2015

Jason is the best service representative I've ever had the pleasure of working with. I believe he truly wants to serve me as a customer and looks out for my best interests.

William

May 29, 2015

Uber professional, genuinely want to help, dedicated to customer satisfaction in all aspects and make me WANT to do business with them. They set the standard for Cadillac, the brand, and the buying experience as a whole. I will not buy my Cadillac at any other place than Capital.

Debraf

May 23, 2015

I enjoyed utilizing for the first time your online scheduling of my appointment, from the ease of the making the appointment to the follow up email message confirming the availability of the day and time I needed, to the great and ongoing Quality Customer Service received from my Service Manager, Mr. Glenn Turner and Mr. Doug Pierce, Jr., the polite Lady Janitor. In closing, very impressed with the renovation work back at the original location and truly thanks for the coffee and doughnuts.

Robert

May 19, 2015

It is a pleasure to have the same service representative to attend to the needs of my vehicles. Mr. Cliff Pilson is great.

Adam

May 18, 2015

Outstanding customer service all around. I could not have imagined a better person to work with than Jason. He is very warm and welcoming. Gave us peace of mind through the process and kept us in the loop the entire time. I feel as though he went out of his way to talk through everything with us. The only downside I have is that I have had an interest in extending my warranty and still have not received a call back on that. It seemed as though you guys were short staffed this week in that department.

Katherine

May 18, 2015

I always receive prompt service. Cliff was extremely respectful and I appreciate that. The service is wonderful, no matter if I've made an appointment or not.

Patrina

May 17, 2015

My vehicle was checked thoroughly. As it turns out, a Bulletin had been issued by Cadillac for the problem I was experiencing. Steve gave me a copy of the Bulletin and I was on my way.

Lacy

May 15, 2015

I have found all the staff at Capital Cadillac to be very knowledgable and eager to be helpful in a most professional manner. What a great "TEAM" of capable employees you have!!I would especially like to recognize Mr. Jason Simmons and Mr. Peter Huhn, as they are true Ambassadors of Capital Cadillac. My Regards Lacy W. Simmons, Jr.

Reginald

May 8, 2015

Lee Summers is my Service Advisor and anytime I need to come in to get service he has been awesome!!!

Joseph

May 6, 2015

Jason is always great. He is always on his "A" game, and never lets me down. I couldn't imagine working with a better person or dealership. Capital Cadillac will always have my business.

Janice

May 2, 2015

Let Mr. William Bridges know my experience with your dealership is awesome. Master Service Advisor has made my ten years and four cars, Mr. Cliff Pilson has given me the best service, every time I bring my car in. Also he gives me good advise when I call him with a question. Thank you Cliff you are the greatest. I love Capital Cadillac.

Joseph

May 2, 2015

Nobody likes recalls.However,if you must a pleasant staff andwhite glove treatment is very nice.This is what my experiencehas been at Capital Cadillac.My service adviser Lee Sommershas been just great.And I'm not one to give compliments easilly.

Karen

Apr 26, 2015

Your service department is wonderful. I usually deal with Glenn Turner. He is always polite, professional, friendly, and knowledgable. If I deal with someone else, they too are always professional and friendly. Usually my car is finished in the amount of time quoted or before.

Frank

Apr 24, 2015

very pleased to hear from the sales representative (C.Fern) when I visit the service dept. She is always available to answer any questions.Steve Clark is a knowledgeable veteran and a pleasure to deal with.

Thomas

Apr 23, 2015

We, my wife and I, appreciated the low keyed approach to the sale. Our salesman, Robert Pusatere, was excellent. He was easy going and very knowledgeable of the car and all of its many features.

Marlene

Apr 19, 2015

Check in was easy as I was greeted by someone in the pull in area, but had to ask is there someone in particular I should see in that area. Once there a gentlemen did acknowledge me, asked if I have an appointment, which I did, found my apointment on the computer and advised me which representative would be servicing me. Much better experience than last time.

Joyce

Apr 14, 2015

Capital Cadillac did an excellent job on repairing my XTS than was damaged in a wreck. Capital Cadillac is the only one I want touching my Cadillacs!!

Catherine

Apr 13, 2015

Steve Clark is the best!! Ty did an excellent job of taking my $$ and was great, too. As a woman, I keep buying cars from Capital because of their honesty and great service to women.

Richard

Apr 4, 2015

Service was very quick and responsive to my warranty needs during this visit. I was kept informed as to the progress of the service and was out within an hour.

Steven

Apr 4, 2015

quick and professional. great service and courteous. they took care of me and my car better than I could have asked for, it makes good sense to always give the customer a reason to con back.

Linda

Apr 3, 2015

I brought my car in for an oil change and I depend on the guys to tell me if I need anything else. This time it was brought my attention that I would need tires in the near future ( I had 72,000 miles on these) I ask if they would do it at this time because I drive from Canton. They took care of it and in a very timely way.

Ronald

Apr 3, 2015

Just a great experience. Buying from out of state was easier than I thought. My sales person Peter was right there to greet me upon my arrival and completed the deal with no surprises.

Craig

Mar 31, 2015

Cliff always makes it very easy for me to have my Cadillac serviced. Customer oriented and attention to details are what keep me coming back. Thank you.

Mary

Mar 31, 2015

Jeremiah did a great job as we took time to make our decision. I was very impressed by his peasant disposition and professionalism. We actually had no intention of trading cars when we left that morning, only getting an oil change and possibly a front-end alignment. We took excellent care of the 2011 and kept the mileage low because we intended on paying it off, with this car carrying us into our retirement years. We never felt pressured. Actually, we were only killing time while the service work was being performed. We do love the 2013 XTS we bought. Thank you for being so patient while we worked through the figures until we found a fair median ground where we were all comfortable in trading.I am happy to tell anyone who asks that we never felt pressured to trade. There were no high-pressure sales pitches. Jeremiah is a great salesman. Up until the time we met in the middle with the price, I would have been perfectly satisfied to go home with a new set of tires for the 2011 because we totally loved our 2011 STS. It is truly a great car with a wonderful luxury package. Whoever gets this car will love all the added features. (I will miss the moon roof! BUT I do also love the 2013 XTS we purchased.)

Michael

Mar 31, 2015

Mr Aull my salesman was very through and knowkedgeable. He took the time to explain everything and kept asking if i had any additional questions. I also really enjoyed the training session i was invited to. Very well done and informative.

Nathan

Mar 31, 2015

Thanks to cliff in service. Him and his guys do an outstanding job time after time keeping my older ext looking new and running like new as well

Daniel

Mar 28, 2015

This is our 4th Cadillic. We always have had a great experience with this all the personnel at this dealership.

Peggy

Mar 28, 2015

Steve Clark always take care of my services concerns. I'm comfortable talking with him when I know that sometimes what I'm trying to explain sounds crazy. EXCELLENT SERVICE.

Treva

Mar 28, 2015

Took my SRX in for a recall and oil change. I was pleasantly surprised when my vehicle was ready to go within an hour.Service rep Jason was very professional.

Leon

Mar 27, 2015

Walked in, they were waiting for me. Communicated well ( really like the new email system for updates), and they were quick. Best visit I have ever had.

Frank

Mar 21, 2015

recall was completed and the need to clean the throttle body was pointed out to me. of course I agreed to have it done.

Bobby

Mar 20, 2015

My experience was taken care in a timely manner. A very courtesy and respectful way. Keep up the good work team.

Elsa

Mar 19, 2015

They are just like family taking care of all your needs they worked very hard to make us happy for that experience they are # 1. And General Motors what can i say thank you very much.

V

Mar 14, 2015

We have the greatest Service Rep. in Glenn Turner. I have to say Glenn is probably 90% of the reason we continue to come to Capital.

Vernice

Mar 13, 2015

Service is always excellent, and service attendants are courteous and attentive,facility is very comfortable and relaxing while waiting during being serviced

Bruce

Mar 8, 2015

Your tech Glenn Turner is absolutely the BEST in the business. Together with the body shop acumen and personnel it is really a pleasure dealing with everyone.

Carlene

Mar 8, 2015

My car was repaired and ready to go in 45 minutes. I was told it would be 1 hour.Very efficient.

Joyce

Mar 7, 2015

Have used Capital Cadillac for many years, they were always very efficient, quality work, courtious, friendly and a pleasure to do business with!! A BIG thanks to STEVE CLARK for making everything so pleasant during my service experience!

Connie

Mar 4, 2015

I originally had an appointment for last week. However the dealership closed early due to inclement weather. No one called and I had made the trip in vain. It would have been nice to have gotten a phone call since I had an appointment.

Brian

Feb 25, 2015

I went in for an oil change and tire rotation. As soon as I left I checked the tire pressure from the programable dash. It registered all 4 tires at different pressure levels. I understand this can happen due to outside temp. About 4 days later I looked inside the gas cap, the drivers door and the owners manual to see what the recommended pressure was and could not find it in any location. I called the dealer and was instructed to let some pressure out of the ones that were high. However the offer was made to scoot over to have them adjust the presssure. Lee Sommers is a class guy and always works to give 110% Excellent Cust Svc. Though I it should have been confirmed before I left they were all set properly. Captial, being the great organization that it is, should alieviate this irritant and provide complimentary Nitrogen which maintains the same level regardless of outside temp. My wife hates the pressure monitors as they often flash, "tire pressure low" which causes her to be concerned. I had Nitrogen put in her tires and there never a problem. Also, the Mercedes dealer always washes and vacuum's my car when they're finished, I think Cadillac should do the same.

James

Feb 20, 2015

My second service. Great experience - just like the first one. I'll keep coming back as long as I'm in the area.

Larry

Feb 20, 2015

Always a great experience at Capitol Cadillac. Great work and wonderful people from all the management to tech's. I always feel good when I leave my car because of the trust I have in them. I have done business with them for twenty years.

Karen

Feb 18, 2015

As a five-time Cadillac owner and a third-time Capital Cadillac customer we have come to expect nothing but the highest levels of service and deliberately sought to purchase our new CTS VSport at Capital. We were not disappointed. Our sales consultant, Robert Pusatere, is knowledgeable, patient, and extremely thorough in describing and explaining the car's features and systems. We could not be more pleased with our experience at Capital Cadillac.

Jane

Feb 16, 2015

Took car in on a Wednesday. Had to order parts. Took car in on Saturday. Car fixed. Pleasant experience. Dealership second only to Dimmitt in Clearwater, FL.

Ralph

Feb 14, 2015

Tire rotation was accomplished. Upon returning home the Tire Pressure System indicated system needs attention. Each time I start the car I receive the notice on the information screen. I am on record with Glenn Turner to get this corrected.

Clarence

Feb 13, 2015

Service department went the extra mile and also washed my car. It saved me from having to do so, thanks so much!

Quinton

Feb 13, 2015

Mr. Pilson was very friendly and helpful. I haven't been to the dealership in a few years and I was very happy that he is still working there. Also Enrique was also very friendly and knowledgeable. The gentleman that works with the part's department was very helpful and patient with me as I asked him to check for several parts for my vehicle as well as the prices. (tall, slim, brownish-blonde hair with beard. My overall experience was pleasant and I'd definitely recommend to friends and family. I usually try to avoid going to the dealership but the crew hare at Capital Cadillac make it as painless as possible. With the addition of the Quiznos sandwiches and Dunkin Donuts and ice cold Coca Cola I might just start hanging out with the crew for lunch and to get some great car knowledge. A big thank you goes out to the entire crew at Capital Cadillac.

Charles

Feb 12, 2015

As always, Glen in the service department provided me with excellent customer service. He continuously kept me informed as they moved forward with the work on my car. He then contacted me immediately when my car was ready. He always provides me with excellent customer service.

Lurlean

Feb 12, 2015

Capital Cadillac is wonderful. Every time I visit, they make me feel like a Queen. As long as I receive this excellent customer service, I will also buy my cars from Capital Cadillac.

Brenda

Feb 11, 2015

This was my first visit to the Service Dept. Service Consultant was Glenn Turner, he was very knowledgeable & curtiuos, took care of everything & my car was ready when promised the next day. I'll definitely be back!!!!!!!!!!

Shariff

Feb 6, 2015

My needs were met immediately once I walked in the door! My Sales rep noticed me coming in, listened to my issue and then walked me over to service to get things started. Once at service not only did they address my immediate need, but they also took care of maintenance and recall needs I was going to get worked later in the week on the same day. This was a tremendous help for me time wise!

Pamela

Feb 5, 2015

I was pleased with the oil change and tire rotation. However I requested a car wash and did not get it. I did not notice this fact until I had left the lot.

Frances

Feb 4, 2015

I am a customer of 20 yrs. the customer service is always friendly but professional. Capital always make me feel that i am it's only customer.

Robert

Feb 1, 2015

I have never had any problems and Glenn always take good care of me. He is a very nice people person and has a very good attitude.

Robert

Jan 27, 2015

Had an appointment and came in late due to traffic. Glenn took me right in and the repair (recall) was done in a very timely manner.

Michael

Jan 22, 2015

They could find the intermitting problem with the engine but they defiantly tried to locate the issue. Hopefully it will go a away with some premium gas.

Robert

Jan 21, 2015

All of the team involved in the sale were amiable and exhibited a high degree of professionalism. I would readily recommend this dealership to anyone as my purchase experience was commendable.

Sherrie

Jan 21, 2015

This is the 2nd car I've purchased from this particular dealership. I can honestly say I've received excellent care on the "few" times I've had to come in for service. The staff is courteous and my car is ready within the time quoted. If my next vehicle is another Cadillac, I will most likely purchase it from this dealership.

Philippe

Jan 20, 2015

Excellent dealership. Kept me informed throughout the repair process and both called and texted to let me know car was ready

Roy

Jan 19, 2015

The success of your company rides on great customer service. Glenn has been consistently great at providing us that exemplary customer service each time we visit. Thanks!

Gene

Jan 18, 2015

Fantastic.. It was early morning and the coffee and the doughnuts were a welcome treat for a for a headache I had that morning.. The entire staff was exceptionally friendly, the ambiance of the showroom was outstanding and as I am a car guy and am now in the market for a new automobile, it was nice to just go outside and do some window shopping while my vehicle was being serviced.. i think I've found a new home at Capitol. Thank you Mr. Pierce..,Fantastic.. It was early morning and the coffee and the doughnuts were a welcome treat for a for a headache I had that morning.. The entire staff was exceptionally friendly, the ambiance of the showroom was outstanding and as I am a car guy and am now in the market for a new automobile, it was nice to just go outside and do some window shopping while my vehicle was being serviced.. i think I've found a new home at Capitol. Thank you Mr. Pierce..,Fantastic.. It was early morning and the coffee and the doughnuts were a welcome treat for a for a headache I had that morning.. The entire staff was exceptionally friendly, the ambiance of the showroom was outstanding and as I am a car guy and am now in the market for a new automobile, it was nice to just go outside and do some window shopping while my vehicle was being serviced.. i think I've found a new home at Capitol. Thank you Mr. Pierce..

Harry

Jan 17, 2015

Knowledgeable and helpful service representative...understands my questions and concerns. A very professional and courteous dealership. Been doing business with them for over 30 years.

Elmus

Jan 16, 2015

there is no sincerity in most of the staff at this dealership. If they say thank you it is because they were instructed to.General lack of professionalism.

Jack

Jan 16, 2015

Everybody was very helpful and I had my car finished and ready to be picked up in a very short time frame Thanks Jack

Sybil

Jan 15, 2015

Jeff & Betty in the Body Shop are always very courteous and provide prompt efficient service. My 2014 Cadillac was ready as they said it would be. I am a long time customer of Capital Cadillac and would never consider any place else to work on my vehicle.

James

Jan 14, 2015

It was great service. I had a quick turn around and the new customer facility is great. Free food, coffee and soft drinks.

Carolyn

Jan 13, 2015

Robert was extremely professional, courteous and very helpful during our initial search for an ATS and provided the same outstanding customer service when we came back to purchase the vehicle. It was a great experience working with Robert. He is an outstanding salesman!!!

Christopher

Jan 11, 2015

Professional and courteous employees throughout the organization. Extremely friendly personnel without the feeling that it's forced. All repairs and requests were handled and my vehicle was ready when promised.

Gail

Jan 9, 2015

No one likes to have service work done! But you will sooner or later and when you do you want a responsible, efficient, courtious dealership like Capital Cadillac.

Angel

Jan 8, 2015

It was my first visit to Capital and yes I was very pleased with the service. Looking forward to my next visit

Dara

Jan 7, 2015

My vehicle was ready at the time promised. All paperwork was completed. The staff was courteous (as always) and the workmanship was excellent on my vehicle. I was very pleased with all communications with Jeff Wittenberg throughout the repair on my car.

James

Jan 7, 2015

very pleasant experience with everything loved the staff an (peter huhn) was excellent!! An the 2015 Cadillac is better than I could have dreamed im blown away with the staff an car an price thanks soooo much james mcguire

John

Jan 7, 2015

I am disappointed that after being told there would be a loaner car for me it didn't happen. Was at dealership from 8:30 a.m. til 1:15 p.m. my day was planned around this appointment.

Stacey

Jan 7, 2015

Glen is the BEST. Glen goes above and beyond every visit. I'be recently (two visits ago) had a very bad experience; on the following visit, Glen addressed and corrected the issue. I can't give him enough praise.

Leslie

Dec 26, 2014

I came in for a recall, oil change and a tire vibration. It was all finished in 2.5 hours and it is all done.

Desiree

Dec 20, 2014

The service was great and everyone was very friendly and helpful. My only problem was that I was told the repair on my car would only take an hour to complete and iwould be called when the mechanics were done but iI did not get a call and the repair took much longer than an hour. Overall the experience was positive.

Julie

Dec 19, 2014

Lee was wonderful when I came in for service. He is very customer oriented and goes the extra step to ensure all is done properly with service.

Jane

Dec 18, 2014

Glen did a good job of taking care of us when the service department was so busy. Thank you.We also appreciated the special coupons sent us, and the refreshments while we were waiting.Thanks also for the car wash!

Mandy

Dec 17, 2014

I honestly can't express how far and beyond Jason in service and my salesman Brad All go to accommodate my needs... I am extremely satisfied with their service...

Robert

Dec 17, 2014

When I came in to Capital, I came in to just look but not to make a purchase, however, I drove the car and fell in love with it. The person who sold me the car was great. His name is Jay Moore, also, Glenn Turner is my service tech and he always take good care of me.

Tom

Dec 17, 2014

Friendly and kept me up-to-date on the progress. When it was proposed to have the worn breaks replaced, a 2 hour job, they provided car service and called me when finished. Very convenient.

Delmon

Dec 10, 2014

It was quick, easy, professional & courteous. A very pleasant experience. The coffee & donuts was a very nice touch.

Napoleon

Dec 3, 2014

I had an emergency repair job done to my vehicle. The service representative Jason was able to fit me in and I was able to have my car back the same day. I will always use Capital Cadillac service center

Alexander

Dec 2, 2014

Great service! Quick turn around! Jason Simmons had everything ready to go by the time I got there. Had the loaner ready to go, parts ready to be installed, and had my car done by following day! Great work!

Samuel

Dec 1, 2014

Made appointment for recall and was told that my recall part was in stock and to arrive at dealership the next morning. I arrived and was told the part had to be ordered and that the recall part wasn't at the dealership. I would have to come back at a later date and time once the recall part was ordered.Not sure why I was told to arrive and make an appointment if the part wasn't ordered or at the dealership. Fortunately, I had another issue that needed to be addressed but I made work arrangements to arrive for the recall appointment.I now have to make another schedule time to arrive when the recall part comes in and make another work arrangement to arrive to have the recall done.

William

Nov 28, 2014

First visit to new facility.. I like the waiting area and it's proximity to service technicians and showroom. Accommodates working while you wait very nicely.

Charlotte

Nov 27, 2014

I would like to say that I had a very pleasant experience in the service dept on 11/21/2014. The work done on my car was excellent! Phil is an excellent service advisor and he takes the time to make the best recommendation for the service needed. The new facility is great!

Joanne

Nov 27, 2014

Service attendants were very courteous, friendly and welcoming. I appreciated their interest in my car's safety and concern for my comfort and convenience while I waited for the work to be completed. I appreciated my car wash also.

Brian

Nov 26, 2014

I came in for a recall and an oil change ... Enrique was super helpful and answered some warranty questions I had as well. Love the new facility as well, a HUGE improvement over the old and truly reflects what one expects from a Cadillac dealership.

Mark

Nov 26, 2014

Still need Cadillac to upgrade their Voice Navigation system. This will be my Number One reason for not renewing my lease and switching to a competitive model.

Luther

Nov 24, 2014

For years Capital Cadillac has been a trusted dealership and service center. The staff is courteous, knowledgeable and one is always made to feel welcome.

Raquiel

Nov 19, 2014

This is the only dealership that I use for maintenance and repairs on my cadillac. The staff is friendly, professional and helpful. Kudos to Steve Clark always.

Joyce

Nov 18, 2014

STEVE CLARK WAS MY SERVICE REPRESENTATIVE. HE EXPLAINED WHAT WAS TO BE DONE.I DID NOT HAVE TO WAIT A LONG TIME. HE WAS VERY PLEASANT AND PROFESSIONAL.

Kathy

Nov 18, 2014

Everyone is friendly and helpful. Serviced my car in a very timely manner. Enjoyed being able to drink my coffee and watch TV while it was being serviced.

James

Nov 17, 2014

Capital Cadillac has always been Exceptional to me...Steve Clark is the only man I deal with...If there is a Problem, Steve will see that it gets taken care of...I also would like to brag on the Lady who cleans....One of the Nicest Ladies there is...She always remembers me and we always have the nicest chats...

Michael

Nov 15, 2014

It is always a pleasure interfacing with my service advisor Cliff Pilson. He is complete and always looking to help. Keep it up!

Diana

Nov 13, 2014

I would have like to had my vehicle rinsed off. That should be standard, particularly for a new or fairly new vehicle.

Peter

Nov 9, 2014

Doug Pierce and Cliff Pilson took command of my SRX when I drove in and completed the tasks timely and professionally. I was in and out of Capital in no time. GREAT JOB GUYS!!

Christine

Nov 5, 2014

I had a lot of things to do to the car and I was told it would take 2 hours but was done in 1 1/2. Exceeded my expectations.

Leonard

Nov 5, 2014

The service was great, however, I would like to see more diversity in the service agents. All were white males over the age of 40.

David

Nov 4, 2014

overall i am very satisfied with jay more he got me the car and the deal that i want it i am completely satisfied i will recommend this dealership to anybody

Jay

Nov 3, 2014

i was disappointed that the quote for 4 new tires for my CTS was over $1000, so i took my business elsewhere and saved $400. i am glad the cashier took my oil change coupon which expired the previous day, since when I got home that same day, i got a new coupon in the mail. i would have been upset if I paid full price for oil change.

Shaun

Nov 3, 2014

I had a little blip but my service person Jason Simmons made it right My experience at Capital has been an example of customer service

Bruce

Nov 2, 2014

Had to have the SRX towed in and we were handled quickly and very courteously by the staff. Our other car was also towed to another dealer the same day and being a Saturday I was concerned, but the car was fixed quickly.

Gary

Oct 29, 2014

Glenn Turner is the best! He is always cordial, knowledgeable, and fast. I like the fact that Cadillac stands behind their product with a solid warranty. I'm on my third Cadillac and my fourth GM product.

James

Oct 24, 2014

People were very friendly... One of the Managers, Chad Deanwent out of his way t make sure we had a good experience at the dealership.

Bonnie

Oct 23, 2014

Glenn is always helpful and so courteous. I appreciate how professional the staff is at all times. A very nice experience. Of course free maintenance is a HUGE sell

Marshell

Oct 23, 2014

It was wonderful, I really enjoyed Brad Aull he is really a character. They really made me and my family feel welcome and everyone in this little small town i live in loves my Cadillac and want to know where I purchase it. I tell them with pride, Capital Cadillace in Smyrna, GA. Then they want to know why so far away, I say to them it was the place with the best DEALS. Thanks again, to Capital Cadillac

Rosemarie

Oct 20, 2014

Service was rendered expeditiously and I felt confident the mechanics were knowledgable and experienced. All people involved in my service visit were helpful and attentive to my needs.

Arno

Oct 15, 2014

I was very impressed with the level of professionalism displayed by Jason in the service dept. And the continued communication through out the process of addressing where they were in the repair and that was very reassuring.My experiance with Jason left me completly satisfied and will always request his assistance if needed in the future.

Midnighthighlight

Oct 12, 2014

The best Cadillac dealer in the area. The best prices and honest negotiations.

Frank

Oct 10, 2014

battry was replaced & recall was done.body shop completed work on damaged grill. car was returned tg me In about an hour. Thanks to Steve & Jeff. Very satisfied. Frank Butler

Elizabeth

Oct 9, 2014

No stress or pressure! Very nice salespeople! Just an all around enjoyable purchase! Julius and Ernest were absolutely wonderful to work with!

Victor

Oct 9, 2014

Was in for some unexpected body work from an accident that happened to the vehicle while in for service. Everyone was great to work with and meet my needs to make this right.

Kimi

Oct 7, 2014

Lee was very friendly and explain in detail what was completed and what will be needed for upcoming services to my vehicle

Monica

Oct 7, 2014

I got my first oil change. The glove compartment got stuck and they repaired it with no problem. The staff there are always very pleasant.

BLACK CADDY SRX DRIVER

Oct 5, 2014

GLEN IS THE BEST SERVICE ADVISER I HAVE EVER WORKED WITH. HE IS ALWAYS CHEERFUL, HELPFUL, PROMPT, AND EFFECTIVE. HE IS THE REASON I DRIVE A CADILLAC.

Brandon

Oct 5, 2014

Great experience start to finish. Real and no bull. Much appreciate the time the finance department took to get me taken care of. Also thought Julius exceptional. Thank you.

Mary

Oct 1, 2014

I am very happy with the service that the dealership provided for the oil and the coupon help me out a lot. Once I went to the auto part store and find out how much it cost to get the products, I decided to come to the dealership and it was well worth it and it didn't take as long as I assume it would. Thanks for the great service

Gregory

Sep 29, 2014

I was really pleased with Capital Cadillac for giving me a complimentary car wash before returning my car. General service was completed in a reasonable time and I enjoyed WIFI in the showroom, coffee and donuts while I waited. The showroom is huge and gave me an opportunity to shop for my next Cadi with lots of models on view.

Katherine

Sep 27, 2014

Called the day before for an early appointment. Everything went smoothly and quickly. The only hard part was looking at all those new cars. My CTS is starting to get some age on her even though I love her. Thanks Capital~

Selma

Sep 26, 2014

My service advisor recognized my problem and solved it without hesitation. I felt special when he referred to me by name.

Laurie Hughes

Sep 24, 2014

Steve did a great job communicating the issues with my car and keeping me updated on the status of repairs. I also appreciated the quick exterior car wash so that I left with a nice, clean car. The only reason for the facilities rating is due to the temporary location while they renovate the permanent facility.

Rick

Sep 22, 2014

Glenn Turner took great care of my service issue. Did a great job.

Richard

Sep 17, 2014

Fast, easy, though. Many people don't appreciate service after a purchase. The team at Capital Cadillac makes my decision so much more powerful.

William

Sep 17, 2014

It was a great experience as always! My consultant, Brad Aull and Mr. Spears always get me into the right Cadillac at the price I want. They are a fantastic team and I will continue to purchase my Cadillacs from Capital Cadillac.

John

Sep 15, 2014

My dealings with Jason in the service department was a great. This guy went above and beyond to make my auto repairs a pleasant experience.

Albert

Sep 14, 2014

We have homes in more than one city. Capital is the best Cadillac dealership we do business with. Clearly it's all about the people and the service. Cliff Pilson has been our service rep for some time. We have two Cadillacs and defer service until we can get to Cliff. It's always done right with Cliff. Cliff and Doug Pierce Jr are the reasons we switched from Lexus and Acura to Cadillac and have bought a total of four from Capital. These folks make us feel special... Bert Thornton

Carolyn

Sep 13, 2014

everyone was helpful ( as they always are). I always feel confident that any service performed will be done correctly.

Cynthia

Sep 12, 2014

My service rep, Steve Clark, is very professional and keeps me updated to which services my auto is in need of. I find him very accommodating/flexible to my hectic scheduling. I very appreciative to have him as my service representative. I was also very impressed with the new car clean up crew who did a fantastic job removing tar (a lot of it) from my auto and was reasonably priced. Many thanks to all.

James

Sep 12, 2014

Your computer system was down and it looked like you were out of business, but came through and Steve Clark took good care of me and got me on the road quickly, BROVO!!! way to go glad somebody still knows how to use a pencil.

Linda

Sep 10, 2014

Lee Somers is my rep. he takes very good care of my service needs. He keeps me informed and if something comes up I'm not expecting he talks it over with me and explains everything very well

Robert

Sep 4, 2014

Great experience with all involved with my purchase. From my salesman, manager, finance manager and even the detail team! Thank you Capital Cadillac, you net above and beyond! I will definately recommend!

Anthony

Sep 3, 2014

Peter Huhm made the purchasing experience a please, he was on spot with my questions and was very knowledgable of the the vehicle

Vernon

Aug 30, 2014

Clint always takes good care of us and our car. Peter is the most amazing of Capital Cadillac's employees. They both have made our experience at Capital most satisfying.

Sonia

Aug 27, 2014

I have peace of mind when Glenn Turner is involved with servicing my vehicle. He is a true representative of what superb customer service represents.

George

Aug 22, 2014

Steve was ready for me and had a loaner car ready and waiting. When I returned the loaner car, mine was all cleaned up and waiting for me.

Fenton

Aug 20, 2014

It was a good experience overall. It took longer than I had thought but it was good.I even got a sandwich as I am diabetic and did not bring something to eat.

Donald

Aug 18, 2014

I've had nothing but pleasureable experiences from the Service Department at Capital Cadillac..However, on my last visit the engine cover was left off of my car's engine. It was not discovered until I returned home and just happen to look under the hood (something I seldom do after a service visit). I live in Douglasvillve and had to drive back to Syrma so that it could be put back on. It's 30 miles one way. Needless to say I was inconvenienced somewhat. I am aware that things do happen. This incident did not deter my thoughts about the excellent service I've received from Capital Cadillac in pass years in the least. Capital Cadillac is a good compamy that provides excellent service in the sales and service department.

Peggy

Aug 13, 2014

Whenever I go in I appreciate the hospitality and friendliness from my service advisor, Steve Clark. He sees a lot of people everyday but he stills gives me that one on one attention. It means a lot when you go to a business and the people there remembers your name and greet you with a friendly smile.

George

Aug 6, 2014

Found a problem with mold in the ac coils making it necessary to replace them, but I was on my way out of town so could not leave it at that time.

Ray

Aug 1, 2014

Very friendly group, knowledgeable about product and willing to work with you to make a deal. Excellent dealership with follow up to make sure you are happy with the service and vehicle.

James

Jul 28, 2014

The service department is fabulous. They always recommend what is necessary and don't have unnecessary repairs done. Courteous, on time, very knowledgeable -- great team and great company

Leona

Jul 23, 2014

Glen turner, my service manager went above and beyond to help me and also got me in and out. He took care of my car and left me worry free. Glen is awesome.

Michael

Jul 21, 2014

I am continuously pleased with the service at Capital Cadillac and by my service person Cliff. I look forward to many more years to come

Michael

Jul 19, 2014

One morning my battery was dead. I charged it and had a errand to run and drove past the dealership as my car was turning 50,000 miles. It appeared to be charging so I went home, after I shut it off and tried again it was dead. I called Capitol and told Doug (SM) the story, and informed him that I know had 50,020 miles on the car (past the warranty). Without hesitation he said bring it in we will honor the warranty. Nice to have a dealership that is flexible. Steve in service took care of me and as always got it done right and fast. I also visited the showroom and talked with Jay about the new SRX. He was very versed and hunted down a brochure for me. Nice guy. Looking forward to continue my business with Capitol later this fall.Respectfully, Mike Wondrasek

Luther

Jul 17, 2014

The people in service are more than just service. They actually care. They never make me think I am dealing with a company the size of General Motors. They treat me more like family. Doug Pierce Jr. and Cliff Pilson are a great asset to you and very special to me.

Arthur

Jul 15, 2014

Had an appointment at 11:00AM (made with Steve Clark) for service. Car taken at 11:00AM. Steve said give us 1 hour. I had my car at 12:02 PM. You just can't beat Capital Cadillac!!!

Benjamin

Jul 15, 2014

Great - Jason Simmons is fantastic .... Also, Ronnie was a pleasure. Also, the young lady that brought my car up and washed it ... very nice. The entire staff was very pleasant.

Monica

Jul 15, 2014

I always deal with Cliff Pilson. He's one of your best. If it weren't for him, I would not be bringing my car in to this dealer.

Marsh

Jul 13, 2014

Everything was great except I did notice a small dent on the chrome on our rear bumper after our oil change service. My wife swears she did not do it. Hard to prove.

Samuel

Jul 12, 2014

I dealt with Jason Simmons regarding an oil change and recall information. He was super efficient, he got me a courtesy vehicle and he had the services done quickly and efficiently. He is a top flight employee.

Gary

Jul 9, 2014

Took longer than I was told by Service Technician but my service at Capital has always been done well which is a huge comfort with no worries about my Cadillac's performance on the road.

Woodrow

Jul 9, 2014

Went in for an oil change. When I drove up, I exited my car and was helped very soon. I only had to wait about an hour for service. Very well satisfied.

Vincent

Jun 29, 2014

Very nice, now I have owned Mercedes and I have not got this kind of treatment, served doughnut's and sandwiches for lunch ! It took the time that I was told before I brought my car in, thanks to Cadillac

Jesse

Jun 23, 2014

Didn't have an appointment but I was waited on in a timely manner with excellent results. Also purchase a part from your parts department and they too were very courteous, helpful and professional. Thanks, job well done by everyone

Aaron

Jun 16, 2014

Cliff Pilson is an awesome Service Advisor. The only flaw in the process is the long wait to get your car after it has been serviced.

William

Jun 8, 2014

Cliff Pilson is a very courteous & knowledgeable and a great asset to Capital Cadillac. Thanks for all of your help.

Frank

Jun 5, 2014

Lee Sommers did a great job for me the other day. I had the use of a loaner car while they worked on my car and it was a pleasure to drive. Thanks.

Mildred

Jun 5, 2014

If you want your car taken care of ask STEVE CLARK for his help the very best there is always good too talk to him he gets the job done.

Richard

Jun 3, 2014

Were able to put me in a nice Cadillac SRX. I just wasn't able to get all the options I wanted and had to pay a couple thousand more than desired.

Timothy

Jun 3, 2014

Everyone in the dealership is focused on providing the best experience possible for the customer. They make it a pleasure to deal with them.

Patricia

Jun 1, 2014

As always my service was prompt. The waiting area had complimentary coffee and comfortable chairs. Glenn Turner is my Service Consultant and was courteous, professional and efficient. I spend a small fortune at Capital Cadillac but the repairs and service is A+. You guys need to offer service coupons and free services for people like me who spend over $1000 in repairs in a month.

Deborah

May 31, 2014

The service manager demonstrated interest and initiative when he documented the very harsh ride that we felt in our escalade. He acted timely and arranged more than adequate transportation for us while the vehicle was being diagnosed and repaired.

Anna

May 28, 2014

The Capital body shop repaired and repainted my 1972 convertible which I bought new in Hawaii. It was backed into by a garbage truck and did $14,000 worth of damage. It came back in remarkably good condition. It received rave reviews on the paint job at a recent car show. Capital body shop is considered to be one of the best in the Atlanta market by many car enthusiasts in the know.

Christine

May 28, 2014

Lee & Doug Pierce always in service go above and beyond to make sure I am satisfied when I leave the dealership. I will not go anywhere else because of the level of service they provide.

Phoebe

May 23, 2014

Even though I was not promised a definite date, I feel that the time taken to complete the repair of by car bumper was less than excellent. The final product is excellent however.

Jack

May 22, 2014

The service provided by Carolyn Fern in the delivery of my 2015 Escalade was outstanding. She is a credit to the Capital reputation!!!!!!

Ralph

May 22, 2014

Our trade was a very good experience. George Hunter, our sales rep was very professional, not pushy, easy going. The dealership had a good internet offer which we took advantage of. We traveled from Meridian, MS, a 4 - 5 hour trip just to make the trade. Best selection of any dealers in the south.

Jeremy

May 19, 2014

Even in a temporary location the service was superb. The only complaint I have is the time it took for me to get my car back. After waiting for an unusually long time, I found that they had "forgotten" to bring to the front. Although this has happened only once during my time with Capital Cadillac it is something I think should be noted.

Joseph

May 19, 2014

The body shop did an excellent job on my bumper repair and the service center was fast and friendly, as always. You guys are fantastic. :-)

Richard

May 16, 2014

Thanks to Kenneth glen Turner, my experience has always been a pleasurable one. In fact, all the people in the advisory capacity gives prompt service showing a willingness to serve and help. The prices are a bit high compared to other outlets but, being treated well help make up the differences, although not entirely. Capital will definitely receive my business in the future.

Joseph

May 14, 2014

Capital Cadillac made me feel confident and relaxed the entire time I was there. Never once did I feel pressured or insecure about buying a vehicle. Carolyn also showed me the perfect vehicle for my needs and didn't try to sell me something I didn't want. Loved my experience!

Kim

May 14, 2014

emergency appointment due to check engine light coming on I my new 2 mos old SRX; dealership was able to accommodate and quickly had my car issue resolved. Loved it!

Drexel

May 13, 2014

As a result of needing roadside assistance, I was towed in to the service dept. and Mr. Clark had a loaner car ready and I was on my way to enjoy my day. He kept me informed about my repair, all in all the experience was painless

Linda

May 12, 2014

I needed to get the rear door on my CTS Wagon repaired. Some parts needed to be ordered so Lee Somers my rep put me in a beautiful 2014 CTS and said he would stay in touch with me. He kept me very informed.

Daniel

May 11, 2014

I love the temporary waiting area and show room. I wish you would consider incorporating the open floor plan in the new facility. Waiting only feet from all the new cars makes you want to get up and take a look at the new models. In the past you are sitting in a glass room that makes you just stay seated. The showroom is very inviting, all the mirrors, glass blocks, and fancy light fixtures reflect the light on the new cars and make them sparkle. The sales personal are not tucked in behind glass, so they are more accessible and they seemed to be more attentive to customers walking around. I really enjoyed my visit!

Edith

May 9, 2014

Your overall service is good. A little disappointed that my service rep didn't find the te to greet or give me an update on my service. I will admit that it was Saturday and there were only 2 reps scheduled. My car was also returned to me dirty and I had to request it to be washed. I am however very excited that you are building a new building. I was very spoiled when I bought my previous Cadillac at Hennessy with their nice facility. I can't way to see your finished product. By the way Hennessy's condiments were free!

Karen

May 9, 2014

Since my SRX was new! the fan would continue to run after turning off the car. In prior visits, I have mentioned this but no issues were found. This time Pam Butler was my service advisor and she did not give up until the service techs discovered I had a leak in my radiator. So happy to have a car that the AC works as it should! never did cool properly. And a car that shuts off!!

Cindy Standard

May 5, 2014

Professional, timely, good service and accommodations. Pam is an asset to the organization.

James

May 5, 2014

I had a leak in the Windsheild Washer..Called Steve Clark, He told me to come right on...I did, he took it right in also and the Problem was a bad hose...The Problem was fixed within an hour...

Barry

May 3, 2014

They went the extra mile to make sure I that all my concerns were addressed and provided that great service you expect from Cadillac.

Ida

May 3, 2014

As always, my ecxperience with the services recieved passed expectation. Keep up the good work in the way you serve ourcommunity.

Elmus

May 2, 2014

Due an unexpected change in flight schedules I arrived in Atlanta unexpectedly at 11 am Thursday. I called Glen Turner and asked if I could come in for general service and have a factory recall service performed. Glenn got me in immediately and was done in about an hour. Exceptional service and thank you Glenn!

Rochelle

Apr 29, 2014

I am a happy Capital Cadillac customer who is always happy to tell everyone about the people and my experiences with your business. However, I called and spoke to Lee Simmons in the service department on 04 08 14 and said I needed to have the shocks repaired on my car, how much would it cost and when could I bring my car in? He said, He would contact my warranty company to confirm what was covered or not, order the shocks and call me back when a courtesy car became available. He did not contact me. I called him a second time and he said he did not have a courtesy car for me nor had the shocks come in. I contacted Mr. Terry Wilson to make sure I was following the correct process to get this repair done, who reached out to Lee and then Lee called me and said with attitude and aggravation in his voice "I told you I would give you a call when the shocks came in and I had a courtesy car available." I was insulted and humiliated to be spoken to that way as a customer. Thank goodness I called again and spoke to Pam Butler who said, " Ms. Johnson I will be glad to order the parts, find a courtesy car and call you back when you can bring the car in for repairs." She called me back within 24 hours, I brought the car in, the repairs were done and the charges were paid. Thank you Capital Cadillac for allow Pam Butler to represent you and prevent me from become a disgruntled and unsatisfied customer, she is always polite, professional and keeps me informed of where we are in the repair process and I don't have to keep calling her to take my business. What a wonderful asset you have in Pam Butler. Sincerely,Rochelle Johnson

DR3

Apr 28, 2014

I had a Sunroof that took a direct hit on the highway and shattered on a Wednesday. I dropped off my STS and had it back on Friday. Very quick and extremely professional. Returned to me before promised. Betty was very easy to deal with. My only comment was that the passenger side floor board, under the door was extremely dirty, not cleaned from the guys that fixed the sunroof.

Clara

Apr 26, 2014

The service personnel was courteous, professional, and helpful. He was very attentive to my concerns and was able to do everything to my complete satisfaction.

Gerard

Apr 26, 2014

Great customer service. The people in the service area were excellent . They were not pushy but recommended services that were needed. Great experience

Janice

Apr 26, 2014

My Service Advisor, Steve Clark, set my expectations for time and delivered my car in the expected time. Great customer service Steve.

Marilyn

Apr 24, 2014

Steve Clark was my service representative and could not have been more considerate and attentive. Capital Cadillac has always been a pleasure to deal with and their employees are knowlegdeable and personable.

Richard

Apr 24, 2014

Aside from the fresh new building which is impressive, it would pale if you would take out Mr. K. Glen Turner who is an adviser and always welcomes me as a friend rather than a customer but treats me as both. Fair, honest personable, and professional are only part of the traits that he displays that keeps me returning to Capital. An asset to G.M. and especially to Capital Cadillac .. The new building would be nothing without good people who care like glen, excellent service, fair prices and most of all, not wanting you to make their next boat payment. Very pleased and will continue to have my Cadillac serviced at Capital. Rick

Celia

Apr 23, 2014

Thank you for washing my car during my oil change - nice touch! Would love if the inside was wiped down too :)

Natascha

Apr 22, 2014

We had a challenge with our new 2014 CTS and our sales associate came to our place of business and personally picked up our car and left a loaner car for us to drive during our challenge. Now thats service!!!! Peter Huhn is our sales associate .We also have a long term relationship with John Wyzotski who we have trusted for many years!We also love Cliff in service!

Sybil

Apr 22, 2014

Steve Clark is always very courteous and efficient. The temporary location of the service dept. is very well situated. I like paying at the point of service.

Christena

Apr 21, 2014

Steve is always professional, and honest. I really appreciate this. I also enjoyed the loaner...wish I could afford a new Excalade.

Luther

Apr 21, 2014

We are quite proud that we chose Capital Cadillac for our recent purchase and equally delighted with Gumala Ogbamichael, in sales.

William

Apr 20, 2014

My service advisor took my last-minute call and scheduled me for service in about two hours. He was ready for my car when I arrived and had the service complete in the estimated time. His name is Glen Turner, and I was completely satisfied.

Debbie

Apr 18, 2014

We found the experience to be a wonderful one. Robert made us feel very comfortable, and he placed no presser on us to purchase, on our first visit. He allowed us to become at ease with him and the dealership. He gladly answered all questions we had concerning the car, the remaining warranty, and service work. It's out opinion Robert is a very professional salesman, and is an added plus to your dealership. We have already told several people about our experience, and have ask them to consider asking for Robert if they come to your dealership.

Joseph

Apr 16, 2014

Everyone was very professional to work with. It helped that we did most of the 'dealing' over the phone- that is very nice when you have a busy schedule. There were no surprises when we went in to finalize everything and we were out in a timely manor. I would recommend this dealership for anyone looking for a new car.

Patricia

Apr 16, 2014

My 27 point inspection form was not completed. Therefore I don't know if I need additional work or not. The work on my vehicle was to my satisfaction, however, I received a coupon in the mail for purchase of a battery which I had replaced and was told that the coupon did not apply to my car. Why send me a coupon that I cannot use?

Edward

Apr 15, 2014

Took my car to the dealership to repair damage to the body. People were nice and helpful in the office. They kept me informed and finished the job fast. Picked up the car and it was a little dirty, they offered to clean it up and when I came back it was nice and clean. There was an issue that I didn't notice when I picked up the car and they told me to bring the car back in to fix it.

Edward

Apr 11, 2014

The Service Rep handled my concern and the problem was fixed. It would have been nice if the Rep would have offered any coupons that I could have used for that service call. I had to go on-line myself and see if any coupons were offered and, of course, there were. The last Service Rep I had would always offer me coupons (if any) without me asking her. She passed away some time ago and I truly miss her superior customer service.

James

Apr 11, 2014

the complaint was the drivers seat, the seat frame was replaced in a timely manner. Service found a bubble in the right front tire and replaced the tire.

Drexel

Apr 9, 2014

As always I look forward to any reason to stop at Capital, the service dept. run by Doug to my personal new car consultant Carolyn Fern and don't forget her father " the Sheriff". I always stop by when I am in the neighborhood for my do-nut and coffee

Jacob

Apr 9, 2014

Pam was great! That's why I made sure I worked with her. This was the first time they didn't wash the car though. Also once Pam called to have my car brought up, it took nearly 15 minutes for them to bring it around and it took me 30 minutes front the time Pam called me to notify me my car was ready until I showed up. I am sure it was just an off day but I know Pam will take care of me. I will certainly recommend her to everyone I know.

Diane

Apr 3, 2014

The previous two statements describes the experience. Customer service in the Service Department was excellent, needs meet in a timely manner and quality work done.

Glenda

Apr 3, 2014

We have received excellent and courteous service at every level. Your service and sales department are first class and treat the customers as if we are special. They quickly get answers and take care of all our concerns. So far, we won't go to any other dealership, even for service.

Ronnie

Mar 30, 2014

Our sales representative (Julius Murray), exceeded our expectation and experience in purchasing a vehicle. He made us feel truly like a customer and not a number. We will recommend him to our friends and family, because he demonstrated himself to be an effective, efficient and knowledgeable representative of Capital Cadillac. Mr. Murray's presence is an asset to Capital Cadillac, as he truly demonstrated himself to be a true professional which is truly rare in the automobile industry. "IN HIS GLORY"!

Samuel

Mar 30, 2014

I had an issue with an oil leak and needed it repaired immediately. I called the dealership and my adviser, Pam Butler, responded immediately, got me a replacement vehicle and had the repairs made by early the next day. Her attention to this matter was excellent.

Sherman

Mar 29, 2014

Your staff, especially Mr.Cliff Pilson and his Associate, Jodi, did an excellent job on my behalf. They quickly arranged for a courtesy car, that allowed me to remain productive for five hours. Mr. Terry Wilson is an outstanding representstive for Capital Cadillac. He facilitated service for me in a very effiicient manner. Most importantly your technicians solved my Cadillac's problems. Thank you! Sherman Dudley

Joyce

Mar 28, 2014

MY SERVICE REPRESENTATIVE, GLEN, WAS VERY FRIENDLY AND CURTIOUS. I HAD A REASONABLE WAIT TIME FOR MY CAR, SINCE I CHOISE TO WAIT. THE REFRESHMENTS WERE GOOD. I WAS SATISFIED WITH THE SERVICE ON MY CAR.

Eric

Mar 27, 2014

It was a surprise that my car needed an engine service after all my tender care. It seems to be a problem with this engine and it happened right after warranty expired in December...so it goes:(

William

Mar 26, 2014

My car needed some body repairs as well as its 10,000 mile service, so my advisor, Glen Turner arrantged a combined visit. Everything went smoothly and my car was delivered several days later good as new.

Amy

Mar 23, 2014

My husband and I had a very enjoyable experience buying our 2014 ATS at Capital Cadillac. We appreciated Julius Murray's expertise and personal sales technique which was a major factor in us deciding to purchase from Capital Cadillac. Ronnie Reames was very helpful with the finance-related aspect of our purchase. All the associates we had the pleasure of meeting were professional and friendly. Overall, our experience at Capital Cadillac exceeded our expectations and we look forward to continuing our relationship in the future.

Pete

Mar 20, 2014

I set up my appointment on relatively short notice as I am traveling out of town and they were very accommodating. I also had assistance from George Hunter in connecting my new phone with Bluetooth. He is an excellent sales rep!Thanks!

Annette

Mar 19, 2014

I called about vibration in my brakes. The person scheduled me for a free break analysis. Glen Turner told me what I needed done. I was there at 9:00 and home in Douglasville at 11:10. My front brake pads and rotors were replaced.

Bishop

Mar 17, 2014

All went well, as this was my FIRST visit for service. Good eye contact, friendly demeanor with what appeared to be a genuine interest to please. Assessed prob, parts ordered & i departed. But when I called an hour later to ask a question, I couldn't reach the service rep, so I left a voicemail message...he could have been at lunch...no prob. 4 hours later (4:15pm) no return call. so I called again & got vmail. No sense in leaving another vmail, so hung up. 30 minutes later (4:47pm), no ret call. I called again....rang & rang & went to vmail - hung up. waited 40 minutes (5:20pm) & repeated this process, never getting to speak to him, which i found wholly unacceptable. At 5:22pm, I spoke to the Service Manager who took my inquiry & promised to convey to service rep. I NEVER rely on promises, because it leaves me vulnerable and left holding the bag, if it just so happened my inquiry didn't get communicated, so i EMAILED service rep to confirm his receipt of my inquiry from the service mgr (same day)....never heard back that day. It wasn't until the next day, Saturday just before 10am when the service rep called me. He did get my inquiry from the service mgr, but it didn't appear he got my vmail message, since he said if i called multiple times, it's best to leave a vmail message (I DID LEAVE A MESSAGE exactly as described above) My smartphone will confirm the time(s) described herein.Maybe he was inundated with work that day...I found him to be a nice guy. Busy days happen... but unfortunately, one NEVER again gets to make a first impression....and this WAS my first. I pray it's not an omen of perpetual unavailability.Thank you for asking

Laurel

Mar 15, 2014

I LOVE Capital Cadillac and would NEVER think of going anywhere else! Steve has spoiled me and he and Carolyn are the greatest. Please ask Steve Clark how many Cadillacs I have had from Capital Cadillac.....

Estee

Mar 14, 2014

My service rep, Cliff, was amazing! I could not have hand pick a better person to deal with. He was very thorough and clear when explaining everything to me. He was went above his job to help me transfer my HEAVY car seat and child to the loaner and back to my car.

Douglas

Mar 13, 2014

My appointment was honored and the work completed in a timely manner. It appears that the required repairs and service were effected.

Gwendolyn

Mar 13, 2014

I have not yet had a bad experience with Capital since I purchased my 2011 Escalade. I get in and out with my services and Glen has always promised my vehicle on time.

Victor

Mar 13, 2014

EMPLOYEES ARE GREAT TO DEAL WITH IN PERSON BUT REALLY NEED TO DO A BETTER JOB RETURNING PHONE CALLS WHEN A VOICE MAIL IS LEFT.

Catherine

Mar 12, 2014

I was given a coupon that I was able to use on the current visit, which I found very helpful. Thanks so much

Woodrow

Mar 11, 2014

Your promptness in waiting on me when I entered the floor, the doughnuts and coffee(smile) and the professional way in which you let me know when my car was ready. EXCELLENT SERVICE! I love my ATS.

Walter

Mar 9, 2014

Immediately recognized headlight problem even though was not fogged over at the time. I was impressed that i had mentioned a problem with one headlight and they realized that both needed replaced.

Gwendolyn

Mar 8, 2014

We were received at the appointment time and service was performed above our expectations. Additional questions answered and checked per our request at no additional cost.

Frank

Mar 6, 2014

This was my first service visit since purchasing my new XTS in August. It was for a small thing but I was very impressed with the response of my service advisor, Glenn Turner. I came prepared to wait for the repair and was very surprised when Glenn offered me a car to drive on back home while they checked the problem with mine. I said I would just wait, but it was the thought that counted. They didn't keep me waiting very long, in fact I enjoyed the time looking at all the new cars and never even got to my book before Glenn returned and said my car was ready. Thanks for a pleasant and professional experience.

Scott

Mar 6, 2014

I moved my service to Capital a number of years ago and was fortunate enough to start working with Cliff Pilsen and really enjoy working with him!

Dara

Mar 5, 2014

My experience was excellent!!! I arrived somewhat early and certainly expected to wait, but was spoken to and taken care of immediately. My service advisor was Pamela Butler, who extended friendliness, courtesy, and expertise. Within about fifteen minutes and a minimum of paperwork, I was on my way with a beautiful loaner car. My work was done in a timely manner and my car returned to me a few hours later, all items addressed and taken care of. Please express my thanks to Ms. Pamela and the excellent technicians who serviced my vehicle! Sincerely, Dara Del Valle

Paulette

Mar 4, 2014

I have been dealing with Capital Cadillac for years, this experience was the same as always. My Service advisor was Lee, he did a great job. I spoke with his supervisor and said the same. When you have a problem with your car and need to take it to get repairs it is always good to speak to someone who has patience and understands you concerns. I get that when I deal with Capital Cadillac. As we all know when the service is not good there are many complaints and people are reported, I feel Just as people are reported when a job is not well done we need to report jobs that are well done.

Angela

Mar 2, 2014

Always go out of your way to get me going quickly. Loaner cars are a big help, as I do not have time to wait for service and rentals took forever.

William

Feb 28, 2014

I called my advisor, Glen Turner, about a morning noise in the wheels. He asked me to leave the car with him overnight. He provided me with a courtesy XTS.The next day he called to say it had been completed and it was delivered to me when I arrived to pick it up..

George

Feb 26, 2014

Our experience with Robert Pusatere was excellent. He was gracious in his welcome and quickly perceived our level of knowledge and interest and spoke directly to our needs. This was not typical of other dealership visits.

Frederick

Feb 25, 2014

this visit like all others gives me a chance to visit old friends and see the new c T S

Joanne

Feb 25, 2014

Our brief wait was very comfortable and pleasant. Car was clean and running very smoothly when we picked it up. The free service was nice also.

Kenneth

Feb 24, 2014

just routine maintenance. pleasant place to wait, near the new cars so I could browse, ask questions about the erv. good wifi. that's all I need.

Margaret

Feb 24, 2014

Engine warning light, after being repaired previously, occurred again. Brad Aull, sales rep. and Cliff Pilson, service advisor, arranged for a loaner vehicle, kept my car for several days after repair to ascertain if second repair fixed the problem and then delivered my car to my residence, Hiawassee, GA. Cooperation internally and with me was superb. Problem fixed!

Louis

Feb 23, 2014

Capital Cadillac is definitely customer service motivated!! From Glen, who listened to my concerns, to the Technician who was proactive in developing a solution to my headlight bulb failure, service was completed in a timely manner.

Janice

Feb 22, 2014

There was a delay in completion of my service due to installation of the cabin filter. Steve Clark quickly resolved and provided me with excellent customer service. He made me feel valued as a return Cadillac owner. I purchased my second Cadillac 12/2013 from George Hunter and the experience was quick, smooth and professional.

Robert Lee

Feb 22, 2014

My compliments to Glen who always gives me the best of service. He offers help and tips for the upkeep of my car that I can always depend on. He is certainly an asset to Capital Cadillac. Service on my car is always excellent.

Lisa

Feb 17, 2014

From the moment I inquired online until I drove my new/used SRX off the lot that evening was simply amazing. Julius was absolutely the best salesman I have ever had. He went above and beyond for me. I was so excited about my new/used SRX and the financing was great. I came back the next day and Julius gave me the grand tour of my vehicle. Thank you Capital Cadillac. I love my new car.

Diana

Feb 16, 2014

Everyone is very pleasant and welcoming.Waiting area is great. Love the food and coffee and now a huge TV with comfortable chairs.

Wael

Feb 15, 2014

Everyone (reception, sales, finance) was incredibly nice and easy to work with. All my questions were answered. The staff went out their way to insure I was comfortable and understood all the steps involving the purchase and trade of my vehicle. Perhaps the most important component is that I was treated with respect. There was not one instance of the stereotyped "pushy" salesperson. Capital Cadillac continues to be the best Cadillac showroom in the Atlanta area!

Elissa

Feb 13, 2014

Lee Sommers was my Service Associate at Capital Cadillac for my recent visit. He was efficient in getting my car in and having it properly serviced. He listened to me and took notes of specific things I wanted checked. He was at ease when talking with me about my car. My experience was very good.

Watson

Feb 13, 2014

Your service staff took care of my issue promptly, effectively and courteously. You also provided me with a loaner vehicle allowing me to get important things done while you worked.

Juan

Feb 12, 2014

Overall, the experience was really good. They completed a lot of work on the issues I pointed out. In addition, they were very accommodating by giving me a complimentary car and extending the use of it due to bad weather. I only had 2 minor complaints/issues. First, my initial check-in took a very long time. No one was manning the service door so I was forced to park my car and ask someone to open the service door just to pull my car inside. Three people after me had to do the same. Then I waited about 15 mins before a service person was available to assist me. There seemed to be only two service people working when I arrived. At one point, I noticed up to four people waiting to be assisted. It seemed odd for a car dealership to be so understaffed at 10am on a Saturday. Second, I specifically asked that the tire pressure for my car be checked as I knew they were low. He assured me this would be checked and corrected as part of the 27 point inspection. I check the tire pressure after the visit and multiple tires were still at 32 when they should have been at 35. This made me wonder if the 27 point inspection was ever completed. But again, overall I was very pleased with the service provided. They definitely went above and beyond on that part.

Juan

Feb 11, 2014

I came in on Saturday late with a service engine soon light on and needing to get a emissions test and the mechanic still took a look at the car. Got me in and out and I was able to get the emissions done Monday after work.

Zachary

Feb 11, 2014

Your markup on parts is outrageous. I needed a headlight replaced...and you provide the AC Delco HID bulb for $290...for 1 bulb. They are sold online for $150 for a 2 pack! I ended up buying a Sylvania for $99 and having you guys throw it in. That markup...just absolutely screwing your customers there. There is no excuse. You guys are lucky my car is certified and I get a loaner...but I will never be buying parts from you...only service.

Eric

Feb 8, 2014

I picked up my vehicle as scheduled and arranged by my salesman, Brad Aull. He was both professional and diligent in his dealings with me and I have nothing but praise for his handling of this transaction. However, upon receipt of my vehicle I noticed a 3 inch crease in the front bumper. This defect is something I readily noticed in dim light and should have been addressed during vehicle prep but clearly was not. Brad made arrangements for me to bring the vehicle back, secured a loaner (a pickup truck, not my first choice but it was clean and reliable), and was onsite for both drop off and pickup. Again, I have nothing but accolades for Brad. He addressed the issues head on and kept his word without fail. I am in retail, I have an automotive manufacturing background, and completely understand that things happen that are not planned. The true test of great customer service is how we handle those situations when they arise, and they surely will arise. Brad Aull is the consummate professional and clearly dedicated to taking care of your customers.

Leslie

Feb 7, 2014

I came in to have my wheels balanced on my SRX and was told there was a bad tire. Within 2 hours it was replaced and I was on my way. Very satisfied!! Love the new showroom!!!

Ralph

Feb 7, 2014

I am pleased with all the work completed during this service visit. All of my request were covered and explained in detail by Pamela Butler. She always does a great job. Thanks Pam.

Michael

Feb 5, 2014

Entire staff was very accommodating and thorough. Specifically, Steve Clark was great as our lead.The customer service and clear communication, with NO surprises made the experience outstanding.

William

Feb 4, 2014

Gamula is easy going and knows the cars very well. Salesman worked with us in the car for over an hour, going over every aspect of the Cue system and setting up Onstar accounts for us.

Arthur

Feb 2, 2014

My 2006 STS was totaled (not my fault). Jeff Wittenberg in the Body Sop referred me to Brad Aull (sic) is Sales to possibly find another Cadillac. Brad (and everyone encountered is Sales) was great. Asked what I might be considering and showed me what was available. NO pressure -- only considration for me! Just reinforeced my high opinion of the dealership and the employees.

Abigail

Feb 1, 2014

Excellent and friendly service with prompt response.Steve always does an exceptional job.I was kept informed about wait time.Each staff member was courteous and demonstrated the highest level of professionalism.

Ardis

Jan 27, 2014

I would highly recommend Carolyn Fern as a salesperson. I just bought a XTS and she handled the entire transaction with confidence and integrity. As a single female I appreciated a woman salesperson. The delivery went fast and efficiently. I was especially pleased to know I could come to the dealership for more instruction on the electronics of my new car. Overall, I am very pleased with Capitol Cadillac.,

Weldon

Jan 26, 2014

My 2013 Cadillac was due an Oil Change. We were going on a trip that would be approx 1800 miles. I called Steve Clark, Service Advisor. He stated to come on by. He had me in and out in 45 minutes. Checked vehicle over good and changed oil. Good Job.

Charles

Jan 25, 2014

Glenn Turner is awesome. I would not want anyone else taking care of my car. He is extremely knowledgeable, takes great care of my car, keeps me informed, helps me look at new Cadillacs, and always gets the car ready on time. Please don't ever lose him. I will most likely buy another Cadillac from this dealer just because of the help Glenn provides me.

Deborah

Jan 25, 2014

Our experience with the purchase of our CTS was excellent. Our salesman, Tommy Williams, was very knowledgeable and extremely helpful to work with. I will definitely recommend Capital Cadillac to my friends.

Richard

Jan 25, 2014

Cliff Pilson always takes such great care of me! This is the first Cadillac I have ever owned but won't be the last! The service from capital is outstanding!

Susan

Jan 24, 2014

Steve Clark is the most awesome and professional service tech rep! My Dad, my sister and me so enjoy working with him to keep our Caddies healthy.

Joyce

Jan 23, 2014

Julius Murray was my magnificent sales rep. He was courteous, knowledgeable, detailed, respectful and warm. He made a dreaded experience awesomely pleasant! I nominate him as Man of the Year.

Leslie

Jan 22, 2014

Hats off to Gumala Ogbamichael, the salesman. He made the trade and purchase easy. He was personable, fair on the first offer and knowledgeable about the vehicles. This was my second vehicle purchased from Gumala ...and most likely not the last.

Rebecca

Jan 22, 2014

Gumala Ogbamichael was extremely helpful in making my decision to purchase the car I did. He was patient, pleasant, informative, knowledgeable and graceous. He also kept following up on things he thought I might need to know.

Linda

Jan 3, 2014

This is the second time I brought the car in for same problem. There is air/wind coming in somewhere (it seems like the sunroof). It's not as bad as it was.

Joanne

Dec 30, 2013

I was a walk in customer, time service was preform was shorter than promised. I enjoyed the location of the new service department very customer friendly.

Richard

Dec 29, 2013

Capital is a terrific dealership. Service after the sale is outstanding, exemplified by Cliff Pilson who knows cars and how to treat customers. Going to Capital is an enjoyable experience. Rick Bak

Bryant

Dec 27, 2013

my car still has a noise but i think it will stop the more i drive. by the way i think Steve Clark is a great guy

Christopher

Dec 27, 2013

I was pleased with the service at Capital Cadillac. They provided me with a loaner vehicle so I was able to continue my day with little interruption. Although they were not able to figure out why my check engine light came on, it was reset and it has been fine since my appointment.

Phoebe

Dec 23, 2013

The service department was persistent in finding the resolution to the signal light and repairing the problem. The waiting room was still pleasant despite the fact that we were in the temporary location.

Kevin

Dec 21, 2013

Glen, Doug and Chad always go above and beyond to meet my needs. They are a great team a true pleasure to work with.Thanks for the effort!!! Kevin

Judy

Dec 20, 2013

It was my first service visit on my new SRX and it w as very pleasant. I love the new showroom and service facility. Everyone was extremely helpful and courteous.

Ernest

Dec 13, 2013

Every visit to your service department has been a pleasant experience the people we deal with are always very nice and seem genuine in their service. The sandwich and coffee added a nice touch also. Always a pleasant experience!

Sarah

Dec 12, 2013

I was there only 45 mins. and they did everything needed for the Service Call. Liked having the waiting room in the show room, too.

Janet

Dec 5, 2013

The master technicians explained everything carefully, provided me with the use of a vehicle, called me when the vehicle was ready. good value for the services rendered.

William

Dec 5, 2013

My service advisor, Glenn Turner, took me to see Jeff Wittenburg in the body shop. By the next day Jeff and his folks had restored my rear wheel cover in perfect fashion. Kudos to Jeff and the Body Shop as well as Glenn Turner.

Celeste

Dec 1, 2013

Carolyn Fern was fantastic - patient and extremely knowledgable. It was an all around great experience. The smartest thing she did was let me have the car overnight. The whole family was sold!!!! She's one of the best sales people I have ever encountered in any sale.

Irene

Nov 27, 2013

Perfect service as always. Steve Clark made arrangements so that my car could have some body work completed while I was out of town for a difficult personal emergency. When I got back in town my car was delivered. It's nice to be able to count on people to do the job right.

Joseph

Nov 27, 2013

The oil change and time I spent there were very good. But I asked for a car wash and the outside was washed but not the wheels, and the interior was not cleaned. I was willing to pay for a good car wash. Also I showed the check in person a defect in one of the mag wheels and was told to show it to the service person at my new service provider in Florida where we were moving. I thought I was buying a car with standards of excellence behind it. I guess I was wrong!

Millard

Nov 25, 2013

The complete sales process and service of my vehicle wasdone in a professional manner, and I will be referring your company to my friends who are looking for a new or usedvehicle. Thanks again.

Sandra

Nov 19, 2013

Always professional, friendly and expedient. Courtesy cars offered to avoid any inconvenience. Lunch is always brought in during lunch hours. Hot beverages always available. Service reps always go over any technical updates. Genuine concern shown.

Shaun

Nov 19, 2013

Good experience Doug he is always nice. My car is new so not many expenses, but i would suggest taking people to another room to tell them about the expense to get their car fixed

William

Nov 19, 2013

The salesperson, Mr. Brad Aull, was very experienced andable to guide me through the functions of the various carsI reviewed, and a few days after my purchase he called tosee if there were any questions or problems in understaningthe car.

Carol

Nov 18, 2013

Mike (in the body shop) was AWESOME!!! He was professional, very courteous and kept me informed every step of the way. I am thoroughly impressed and satisfied with the work that was done on my car. Thank you!!

Ernest

Nov 15, 2013

The salesman was excellent.(Mr. Terry) He was a down to earth person and very friendly. He listened to our needs and tailored his search for a car from there. Thanks.

Beverly

Nov 12, 2013

Mr. Terry Wilson and his daughter Carolyn Fern was very helpful to us, as we determined what type car we wanted.This is my 4th car purchased from Mr. Wilson.

Darlene

Nov 12, 2013

I always have great experiences at Capital Cadillac! They always take care of me! My tire was losing pressure and Cliff Pilson was able to get me in immediately! He is awesome!

Herschel & Margaret

Nov 11, 2013

When I first drove into the service area, I was greeted with first class service until I left. Do to the length of time of the service of my vehicle, I was offerd a car, breakfast, as well as, lunch. Updated information on my vehicle constantly as I waited. Thank you and your team.

Lara Satterthwaite

Nov 10, 2013

My escalade' s emergency brake broke and disabled my car while on the way to the airport. AAA towed it to Capital and they had it repaired that afternoon-- all of this on a Saturday no less! I got a call that afternoon while in New York that my escalade was fully repaired and they would be glad to pick me up so I could drive my escalade home!!! The very best service ever!! I love Capital Cadillac!!!

Joseph

Nov 6, 2013

The service dept. addressed two recalls and changed the oil / rotated the tires. The loaner car was most helpful! Having my vehicle serviced is no longer something that I dread. Thank you for all that you do!

Kaylalucille

Aug 26, 2013

I recently purchased a 2011 SRX from Capital Cadillac and had a Great experience!! John and Brad were extremely helpful, answering questions that I emailed ahead of time all the way until I walked out the door with keys to my new vehicle! They were never pushy, provided me with additional information that I requested. They didn't throw tons of retail values and crap in my face like most dealerships do to tell me what a great price it was. (Clearly, if I didn't think it was listed reasonably, I wouldn't have been there! :)). Nobody forced extra protections or costs on me like many dealerships do. They worked with me and were extremely kind, helpful, and respectful. Brad even helped transfer items from my old car to the new one in the end. I highly recommend the dealership!

Russ

Aug 17, 2013

Capital Cadillac in Marietta has an excellent service department. Pam was our customer service POC - very nice and helpful!!

Joy

Jul 24, 2013

Their facility is about to be rebuilt so I caught them mid-remodel. But my experience was second to none!!! Peter Huhn is the BEST! I'm going back in tomorrow to do a video testimonial. That's how good my experience was. :)

Maurice

Jul 22, 2013

I purchased this vehicle for my wife and she loved the quality of service and the timely manner everything was handled. I purchased a 535i BMW in Feb from dealership in AL and you would think that the quality of service with be on the same level but is was NOT. A matter of fact they sold me the wrong car. My wife loves her new car and she's happy so I am very Happy!! M.

D Mann

Jul 14, 2013

Just need to update the showroom, after all it is a CADILLAC Dealership

Jimmy C. Clemmons

Jun 25, 2013

All work done was warranted, but it was done on time, and with a smile. Cliff even loaned me a car to go get breakfast.. Real class, that's what I got and, that's what I expect. JCC

Happy customer in Roswell

Jun 12, 2013

My salesperson was Peter Hulm; he's the most professional, knowledgeable, and dedicated associate I've ever dealt with. Peter is amazing and I'll purchase my next Cadillac with him. Capital has always been good to me (from the Service Dept. to the Body Shop), and I would recommend them to anyone interested in a Cadillac.

Porgy

Jun 5, 2013

I went in to Capital Cadillac to look at the new XTS and the new ATS. Jay Moore was the salesperson who approached me. Mr. Moore not only cleared up my confusion about the two models (I had them confused in my mind), but he also took time to help me understand every possible detail--including how to select options that ensure I build a car within my budget. Mr. Moore was patient, friendly and, most important, extremely knowledgeable. He even suggested a place in the area to get a great lunch. Capital Cadillac has an important asset in Jay Moore.

DeniseG

Jun 1, 2013

Our sales rep. George H. sold us our second Cadillac. We purchased an ATS at Capital Cadillac and are extremely pleased with our purchase experience. George was professional, helpful, patient, and friendly. We purchased an SRX last year from George at Capital also...same great experience. I would recommend George and Capital to anyone looking for a great buying experience!

Matthew & Lillian

May 30, 2013

Capital Cadillac Gumala Ogbamicheal, It was a pleasure during business with Gumala Ogbamichael at this dealership. Our experience was very smooth, effective, timely, considerate, without pressure and friendly. We used the internet, and placed a order for a Cadillac CTS Coupe with options and features that we wanted, upon our arrival, the coupe, we were looking for; was waiting in front of the building for our inspection. After our approval we took a test drive, and then, was allowed to bring the coupe home for a few days. Two days later the deal was confirmed with my husband, and we then signed a lease contract agreement. We are very happy with the lease, and the dealership of Capital Cadillac in Smyrna, GA. "Keep up the great relationship with your customes" and yes I recommend this saleperson and dealership. Thank You so much!!! Matthew & Lillian

Oilsheen

May 3, 2013

My experience with George Hunter was fantastic. He listened to my needs and I'm looking forward to doing business with him in the future.

Fleming

Apr 13, 2013

This was my first experience with the service department and it was a great one. The service was great and the representatives went beyond what I expected; the courtesy and professionalism really stood out. Of all the service departments I've been to, thus far this one is head and shoulders above them all and I hope it will continue in this manner.

Abby

Mar 31, 2013

Capital Cadillac always exceeds my expectation . My recent visit to the dealership was pleasant. They cater to the needs of each customer by always going above and beyond the call of duty. One of the best dealerships in the Atlanta area by far.This is my fifth visit to the facility and I'm truly impressed by the caliber of service.

CubsMom

Mar 4, 2013

Going to a dealership can be intimidating anyway, not to mention visiting the service department of a dealership; however, my experience with Pam Butler has been nothing short of easy and pleasant. She has been extremely patient with me and was willing to answer my questions without making me feel bad. When I misdiagnosed a problem with the vehicle, it was Pam who did the research and explained to me the real issue in a way that was easy to understand. She went even further to help me think through alternatives. I could not have asked for a better service advisor than Pam.

Brian Clark

Mar 2, 2013

Gotta tell you the team is first rate. From my initial contact with Cheryl, to John, Brad, as well as the Sales Manager, Finance Manager and General Manager. Perhaps the finest customer experience was with Brad Aull. Brad is a real pro and he fully educated me on CUE which is quite an accomplishment. I've been driving Mercedes for years and honestly I don't think I'll ever go back? I leased this car... my first Cadillac and I was treated much better than any BMW, Mercedes dealer in the city, their sales people are snobby. I will be back to have my very cool new ATS serviced with Capital and look forward to seeing everyone in 36 months.

ELDONC

Feb 20, 2013

FROM START TO FINISH CAROLYN AT CAPITAL WAS THE PERFECT SALESPERSON! SHE WAS PROFESSIONAL AND PATIENT WITH US AND NEVER APPLIED ANY PRESSURE! SHE GOT US IN THE IDEAL CAR AND WENT THE EXTRA MILE TO TAKE CARE OF ALL OF OUR NEEDS, SHE MADE THE PURCHASE PLEASANT AND EASY!

LSMarietta

Feb 9, 2013

Steve Clark took care of my problem and while my car was there, the 45K service was also performed. He provided me with a loaner car while one part (radio replacement) was installed and the other service completed. Also appreciated have the alignment machine located at the drive-in which identified my alignment was out and would cause tire wear if not corrected. This was also done while my car was in for service.

Atlanta buyer

Feb 3, 2013

Working with Peter Huhn was a great experience and I look forward to a long partnership with Capital Cadillac. I feel confident that should I have any questions or problems Peter will do everything he can to make it right. My experience with Capital was superior to encounters I had with dealerships of other brands.

Golf Pro

Dec 17, 2012

My salesperson was very knowledgeable and very courteous. Great experience.

Pink Caddy Driver

Dec 14, 2012

I recently had a routine service appointment for my SRX, and Capital Cadillac exceeded my expectations. Jason was very professional and nice. The facility and waiting area was comfortable, but I didn't have to wait long, as they got me in and out in an hour. I will definitely be returning for any future service need. Thank you Capital Cadillac!

Rochelle the Queen

Dec 7, 2012

Capital Cadillac educated me and facilitated a smooth car buying process. Purchasing a Cadillac makes me feel,believe and drive like I am a true car owner of one of America's classic cars. I am no longer trying to keep up with the traffic patterns, it feels good to let the world rush past me because I am safe and at home in my Cadillac.

Ashley

Dec 6, 2012

Had new tires put on. Great tires, price (they price match), and service! Jason Simmons was great!

Kansas

Dec 6, 2012

It was such a great experience working with Capital Cadillac. Everyone was very informative and helpful in every way. I would definitely refer everyone I know to this dealership.

inspectorudy

Mar 22, 2012

Both times that I have been to the dealer they have treated me like I was part of their family. I went in once for a recall and once for an oil change. On the recall they gave me a free loaner and on the oil change they gave me and my wife a ride to the near by mall and picked us up when the car was ready.

ltbeck

Feb 16, 2011

Capital Cadillac was great! Brad listened and took care of all our needs. They found the car I wanted and we completed the deal in a week! It was so easy and stressfree!! I highly highly recommend Capital and I LOVE my new Cadillac CTS!!!!!!!!!!

sueyoungblood

Aug 7, 2004

Superior Service Department<br>One of the main reasons I keep driving Cadillacs is because of your service department. Phil Lynch is a great manager.<br> For a service rep we deal only with Steve Clark. He is willing to help out any time you need anything He listens to what you are saying about your car and he does not try to add on little repair jobs that are not needed. His main concern is to keep your vehicle running in a safe manner. What Steve says you can depend on. <br>My mother and Father are 78 years old they drive only cadillacs and now only deal with Steve. I feel much more secure in them getting the customer service they need and will not be taken advantage of, with Steve Clark taking care of their car. <br>It is to bad that more people are not like Steve Clark in Auto Service.<br>Capital Cadillac is a fortunate company to have an employee like him.<br><br>