Used Cars for Sale at Capital Nissan in Wilmington, NC

Dave H

Jan 1, 2016

Overall the service was excellent. The only comment I have is that I came to have my oil and filter changed using the Express Service which is advertised as 30 minutes or less. I arrived at about 8:30 AM and left at approximately 9:50 AM. That's 1 hour and 20 minutes, not 30 minutes. If this had been a work day, I probably would have been more annoyed, but I was on vacation so it didn't impact my work, only my free time. Other than that, I think Charles did a great job and I will return to Capital Nissan for future service and maintenance work.

DJ

Dec 17, 2015

No nonsense and answer the questions I asked, Jim walked me thru the whole operation . Want a car , buy it there.

luvtrash2

Oct 28, 2015

I was greeted immediately upon arrival and my vehicle was taken in for scheduled services right away. I also stopped by the parts window to order an accessory and the service was prompt and thorough. The waiting area was clean and comfortable. Brian did a great job from the time I arrived until I pulled out of the receiving area. He reviewed everything on the multi-point inspection and made recommendations.

bree3355

Sep 22, 2015

Poor Customer Service for military members. You hear all the bad things about car dealerships from jacksonville, so we decided to go to wilmington. The car buying experience went well and we enjoyed our sales rep. But the customer service ENDED there. I called 3 days prior to our temp tag expiring and finance told us that our information had just been sent to dmv (27 days after purchase) and we should receive plates before the temp expired. Here we are, "Expiration Day" no plates. Call dealership, their solution is to wait until Monday. We are both Active Duty Marines who work in Jacksonville. I explained husband could not get on base with expired tags. They said they can't do anything until Monday. I asked how people who buy cars on Saturday get temp tags and they responded "you could buy a new car and get tags" Keep in mind this is Noah, the general manager. No resolution.

Dylon

Sep 19, 2015

I've been looking to buy a maxima for a few years. The process was quick and courteous and David and Jim made it all stress free. Thanks you again.

IceMan

Sep 9, 2015

Matt Leach the salesman , Noah Woods the General Manager were very helpful with our selection of a 2015 Rogue SL my wife loves the car and all its features. Having a happy wife is a must. Capital Nissan provided that experience.

Chrisdianas24

Sep 5, 2015

My experience with Capital Nissan of Wilmington was excellent the help I got was quick and easy with detailed information along with an inviting environment friendly employees and they assured me of my vehicle purchase

Joannatine

Sep 4, 2015

Very knowledgable and courteous employees! Everything was done so quickly and efficiently, I'm driving away with a new car the same day I came by. Great atmosphere, great cars, and a great service well worth your time.

Donna123

Sep 1, 2015

my husband and I were looking for a new car on Sunday afternoon. We went to every dealership in town. Capital Nissan was the only dealership in town that the sales people greeted us. They were all very friendly and help us get the car we wanted. I love my new RAV4. I would definitely recommend them to anyone that is shopping for a new car.

dalace12

Aug 31, 2015

Excellent. Very happy to get the vehicle I wanted. Work with Jimmy, he will work for you. I knew what i wanted & Jimmy made it happen.

cook2006man

Aug 29, 2015

Easy & pleasant experience. The sale staff and manager catered to exactly the options I wanted on my new car. They were all very nice, knowledgeable and helpful!

Jamie123

Aug 29, 2015

I came in wanting to trade in my 2 year old vehicle. They put me in a 2015 Nissan Altima with all of the gadgets I love, with great gas mileage, and actual backseat space. I was kind of worried about the monthly payments, but I will actually be saving money due to the great gas mileage.

bree3355

Aug 15, 2015

We knew what we wanted. They located it on lot. We talked numbers for a little bit. The experience was easy. We ended up getting the car we wanted for the price we anticipated. I did a lot of research prior to purchase. The facility is clean and our salesman Jimmy was pleasant to deal with. Not pushy at all. Usually I hate dealerships but this trip was a success.

adnorris

Aug 14, 2015

I had a very good experience with Jeff. I love that he was patient with me and took his time with me (especially being almost 8 month pregnant) This wasn't something I was looking forward to do doing as I loved the jeep I traded in but he made it a very smooth transaction. And made sure I was comfortable and relaxed and answered all my questions...even kept offering me something to drink. Even after the sale was completed he went over any questions that I had with the vehicle and even hooked up my Bluetooth and filled my tank up with gas and showed me how everything worked with my new car, and as many times as I have traded I have never had a sales person be that thorough and patient with me, especially considering it was after 9:00 at night and he still took his time with me and didn't rush me and even gave me his cell phone number if I thought of any questions later...He was a great salesman and didn't make me feel pressured like some do, he acted like he genially cared about my needs and what would be best for me! Great experience! Would do business again!

Sellensmith84atgmail.com

Aug 14, 2015

I had the pleasure of spending the morning with Jimmy checking out our options. He was super patient with us and with the help of the finance department, got us into a brand new, safe car. I know that if we have any issues at all we can come in and speak with them without hesitation. Jimmy also makes a great cup of coffee!

Rochet

Aug 9, 2015

We found Jeff to be very knowledgable and professional in all aspects of this transaction. We enjoyed his humor and felt very comfortable spending $40k with his help.We had to leave early to rush to a 3:00 appointment in Carolina Beach so we will return with any questions we might have.

jason1932

Aug 5, 2015

The best car dealership in Wilmington north Carolina. Most amazing people ever and very fast and perfect service ever. Thank you jimmy for all your help.

NissanGirl43

Aug 1, 2015

Charles always takes greatt care of my car! He gets it in and out quickly and always sends it for a nice wash. I even got the front vacuum out which was super nice of the guys in detail. Charles let me know what services I need to get done at 30, 000 and explained everything to me . I am the type of person who likes to know what I need to get done before it needs it so i can budget.

B.Autry

Jul 25, 2015

The car we initially wanted had already sold, but they were able to get us into something even better at a price we were happy with. This was the best car buying experience we have had, and I have an extremely happy wife.

Mortars0341

Jul 25, 2015

This place was extremely friendly and helpful right off the bat. They put me in the car I wanted with the price I wanted in less than an hour. I would strongly suggest anyone looking for a car to visit capital Nissan you won't be disappointed.

ppittman

Jul 24, 2015

Quality service with no haggle involved. Also, making the deal was very fast. Jim was super cooperative and did not pressure me at all. Tim Lee is also great!

RedVersa1

Jul 21, 2015

The Service person was informative and Nissan team was efficient. Best of all my oil change was free due to extended promotion. Thanks very much.

coury25

Jul 15, 2015

I got a 2014 sentra with 685 miles for 14,500!!!! I got a true deal and love it. They were great. Jim Kamara was nice and put me in the car that fit my and my price range. Excellent service!!

emillz5583

Jul 10, 2015

My experience at Capital Nissan was amazing. Jimmy Kamara helped me out a lot and was very efficient. We have became great friends and associates.

Nelson123

Jul 6, 2015

Very helpful had all the paperwork done for me before I was there I came from Jacksonville cause they couldn't do a deal but capital Nissan could. Very reasonable and personal and professional. Sales representative jimmy was outstanding and anyone who goes there to buy should see him most honest sales representative I've ever dealt with normally you dread dealing with dealerships and representatives but that was 100% not the case with him or dealership 100% recommend jimmy and dealership to anyone looking to buy a car.

Steve-O

Jul 6, 2015

Came here comparing a used CX5, ended up buying on the spot. The sales person Jim was awesome. Didn't try and upsale, no games. Just sold me the car I wanted at the lowest price right off the word go. I've bought several cars in a short period of time and this place and the people working here make it faster and easier than any place in Wilmington. A solid team, and I can't recommend them enough.

Sugarsride

Jul 4, 2015

I received excellent service from everyone at the dealership. I was driving a rental for s few weeks and Jimmy at Capital Nissan help me get a slightly new vechile.

wowgirl

Jul 4, 2015

Great dealership, very helpful and willing to work for and with the customer. I would recommend this dealership to any one. Very good experience shopping here.

DebMiller51

Jun 17, 2015

I went in to buy a new Rogue. Eric was awesome! He listened to what my financial needs were and what type of payments I needed and found the right one for me!! He is very personable and really pays attention to what you like and don't like in a vehicle and works really hard to get it "just right" for you! Patrick and Noah in the financial dept worked really hard with my bank to get my payments where I needed them to be and I drove home with my new car the next day!! So excited!!

nicole34

Jun 9, 2015

Had completely wonderful experience. Salesman was extremely helpful with locating perfect car at perfect price. Salesman had great attitude and wanted to do nothing but serve us.

sigr

Jun 4, 2015

I have had a great experience buying my 08 suburban imagian that at the Nissan dealer. Salesman Jimmy Kamara met all my request and found my vehicle. And brought it to his dealership. Thanks Roger Sigmon

Pleipelt

May 27, 2015

From start to finish this Nissan dealership gave me superb customer service from a test drive with a knowledgable salesperson right down to the signing on the dotted line......They made it easy with no pressure....

JPH

May 21, 2015

Great experience. We purchased a used vehicle recently from Capital Nissan and we could not be happier with the vehicle and how we were treated. After going to nearly all the big dealerships in town I can say without a doubt that this team is the most professional around. I wish more car salespeople treated their customers like Gary Scott, no nonsense and he focuses on helping the customers make the best decisions for themselves. I can't say enough about Jimmy and Matt either. Both stayed after hours to get the job done and met us first thing the next morning to pick up the car. That means a lot for a family of five with a limited schedule. Take my word for it, you will not find another team like this one in town.

AmazinFan

May 18, 2015

Our cars were over 15 years old and although well cared for, obtaining parts when things went wrong was becoming very difficult and the repair down time was increasing. We started looking for a replacement for my husbands Nissan Xterra a few months ago and instantly knew we wanted a Nissan Rogue. Jimmy Kamara from Nissan Capital listened to my list of wants and don't wants. Jimmy found exactly what we requested. With a very welcoming smile and a warm personality we started the process. We never felt pressured or rushed. If we had a question or needed more information Jimmy cheerfully answered. The whole team from Nissan was so friendly my husband I decided to replace my car also. We are now the proud owners of a Nissan Rogue and Nissan Altima. For anyone that wants a unique and fun car buying experience we would absolutely recommend going to Capital Nissan. Jimmy Kamara and the entire staff are without a doubt exceptional folks.

LJLSeminars

May 18, 2015

Buying a new car can be a nerve racking experience and sometimes uncomfortable when the dealer uses high pressure sales tactics. Jim Kamara, the sales consultant my wife and I dealt with on May 16, 2015 when we purchased my car, a new 2015 Nissan Rogue was very professional and clearly showed the skills to make my wife and I happy. In fact, soon after we finished the paperwork from my new Rogue, we talked more with him and told him we would be back in a few months to purchase another car to replace our other vehicle. We in fact, changed our mind, decided the same day, on our way out that we would be back that afternoon to purchase another vehicle for my wife and we did. We went home to get the titles to both cars we were trading in and when we came back we in fact, purchased a second car, a new 2015 Nissan Altima. The sales process at Capital Nissan made us feel welcome and we look forward to having our cars serviced at this wonderful dealer.

Tiffany

May 13, 2015

We contacted Capital Nissan with very little hope of getting out of our current car. We knew that we didn't have great credit. I talked with Noah Woods and Jimmy Kamara. They went to work on finding us our vehicle. It was a long process due to tight budget but they continued to work hard to keep us happy! We are very excited to have a new Mini Van. Thank you Capital.

biancalexis

May 12, 2015

Everyone was so nice, helpful, fast! Didn't pressure me into anything I didn't want to do! Met all of my car needs! Over-all awesome!

P Riddick

May 4, 2015

Experience was awesime. Salesperson Jim Kamara was very knowledge and personable. Listened to what I wanted and delivered. Ensured I left pleased. Never felt any pressure to buy. I will definitely refer this dealership.

Merry P

May 2, 2015

From the time I drive on the lot(first day) to driving my 2015 Pathfinder off the lot it was PERFECT! ! No pressure. .. no push.. no high sales pressure. Denny answered ALL my questions, concerns and got me exactly what I wanted and for what I wanted to pay. I will also have my services done by the dealer, which is not my past experiences with dealerships. I would recommend Denny to anyone looking for the perfect friend to get a car from.Denny made the experience feel like my best friend was taking care of me and I didn't have to worry about being taken advantage of! !Patrick was also great! He could answer all my questions and was a great friend and even had knowledge of a place I will go to on vacation! ! Not all experiences feel like family but Capital Nissan felt like FAMILY.

allpeggy

Apr 29, 2015

Walked in the dealership and the atmosphere was very comfortable and pleasing. The entire staff was extremely accommodating. They helped me get the vehicle I had been looking for at a price that I could afford.

Mysunshine3

Apr 28, 2015

Coming to capital Nissan of Wilmington NC proved to me that there are warm, family oriented, down to earth, honest people in this world. Thank you for making a difference in my world and many others. Capital Nissan of Wilmington NC will be referred to as the BEST in my book . Hugs from the Quay family.

Hill,tomekanissan

Apr 23, 2015

Overall great experience. Only paying $24 more a month for a brand new car. The staff worked hard and I am completely satisfied. I would recommend this dealership to everyone

lanceandlindy

Apr 23, 2015

My wife travels to DC a lot and her previous car was finally causing more problems then it was worth. We decided within a day that we needed to buy her a new car. We found Capital Nissan through Car Guru, which had a great deal on a Versa hatchback at a very low price. We had heard great things about the Versa. Jimmy helped us take a look at the car, but my wife was not thrilled. Even though it was a great price, she wanted something a little newer. Within 24 hours, Jimmy found us the perfect car. I'm a bit obsessive about making these kinds of purchases, and Jimmy was very patient as I studied the car, did my own research, and asked him lots of questions. My wife was already back in DC, so I had to do this all from a distance. Matt Loach worked with us to get the best loan rate from a distance.We're confidant we got a good deal on this car with a fantastic loan rate. We didn't think we could afford the payment for a newer, nicer versa. But between the great deal on the car and the fantastic loan rate, we got the car payment exactly where we needed it. Jimmy is a very relatable person who attends to his customer needs without pressuring for a sale. He made sure that I was content with the car before my purchase, buffing out scratches and double-checking the detailing. I highly recommend giving Jimmy and Capital Nissan a try. The primary reason to buy from a dealer is peace of mind, and that's what I got at Capital Nissan.

devon0627

Apr 22, 2015

Who would have thought buying a car could be so easy? We have dreaded getting a new car and waited as long as possible, but this experience was great. We went in and left with a new car in less than three hours. Fantastic experience. Great job Capital Nissan! I will be purchasing my next car from you.

Wilmy

Apr 22, 2015

I would highly recommend! Honest and sincere representative focusing on the needs and interests of customers. Makes customer service a priority, and very trustworthy hard worker! Overall, the staff is very helpful!

ayllonj87

Apr 21, 2015

My overall experience at Capital Nissan was excellent. Jimmy and his supervisors went out of there way to get me in the truck. I would recommend this dealer and there service to any and everyone.

Breannaaaa

Apr 11, 2015

He's Very Helpful , Very Professional, and Shows lots of Courtesy towards customers. Also very friendly, and Knowledgeable. Helped to get the job done very fast.

Southport Nissan Owner

Apr 8, 2015

Service at Capital Nissan is always 5 Stars. Every time we bring our cars into Capital- We leave with a smile. Larry & his Team always makes it right! We recommend their service to anyone.

Z-Man

Apr 8, 2015

Very Quick Service at Capital Nissan. Every time I go in for service, I always leave happy & satisfied. Larry & his team are a great group of professionals.

EstebanAC

Apr 7, 2015

My experience was really good they were really nice helped out the whole way made it really easy and I am so ready to start driving my new car he explained it all really well and he knew what he was talking about

Sheez

Apr 7, 2015

I bought a car from Jimmy Kamara last week and it was the one of the best car buying experiences I had. I test drove a 2013 Pathfinder but ended up bringing home a 2014 with much less mileage and more amenities. Jimmy made us feel comfortable through the whole process. Noah was great to work with also. Negotiations were easy and we got a great deal. I would definitely recommend Capital Nissan and Jimmy to anyone looking for a new or used car!!

sciontc23

Apr 2, 2015

The vehicle is great, they're kept in good care. Clean and pleasant atmosphere. We had some trouble with the bank but the dealer kept cool and we worked through it. Overall a great experience.

Courtney Reed

Mar 31, 2015

Had an emergency oil change at this location and they were very quick and efficient. The staff was pleasantly friendly and next time I am in Wilmington I will most certainly be paying them a vist. Thanks for the great service!

incantantrix20

Mar 25, 2015

I have given this rating because I like this dealership. From the commercials to the staff, I think this dealership gives the customer a great and friendly experience. I have used Wilmington Nissan for all of my oil changes and services to my car and one day, planned to buy a new one from there. That day was Wednesday and the overall impression that I got was that the associates are genuinely concerned about the customer. Working with Larry and his team is a 5-star experience.

Kate

Mar 25, 2015

Kate Barnett Great service! I just moved to Wilmington and the radiator on my Versa blew out in day 1. They had me taken care of in six hours. The Wi-Fi is fast, the staff is nice.

Kelly

Mar 25, 2015

Had my car serviced today since I'm driving to and from FL in a few days. Have to say I was VERY pleased. The staff was very friendly and made sure I was well-taken care of. Brian was the one that helped me and he was very informative and sincere when I asked questions. It was my first time in the new location and service seemed much better than it was at the old location. It wasn't hectic and I felt very comfortable. Thanks, Nissan Staff!

Sonny Jordan

Mar 25, 2015

Larry Brown and his staff are professionals that always provide excellent customer service. I have several vehicles and all are serviced by the guys at Capital. I have always trusted Mr. Brown to give his honest and expert opinion.

nlowe003

Mar 25, 2015

I bought my first used car from capital Nissan a month ago. Every time I spoke with the salesman I felt pressured. After I finished my paper work, he Sat next to me and told me to write a good review on delearrater.com and watched as I did so. I wrote a good review at the time because I felt like I should, but in the month that I have owned the car it has become apparent that I got hustled. Aside from the issues with financing and paperwork, and not receiving my Virginia tags until after my temporary tags expired, the car came with no key for the wheel locks which cost me $100 to have the locks broken off when I got it inspected. It also started flashing warning lights in the dash a few days After my purchase. It turns out there is a bad oil control valve and it's about a $400 fix, which of course is not covered by the warranty sold to me by capital Nissan. I also found that these warning lights started coming on at 51000 miles...I bought the car with 52410 miles. Its not hard to be honest and trustworthy but I guess used car salesmen are all the same. Thanks capital Nissan, I hope a lot of people read this review.

jigga1134

Mar 19, 2015

Today was by far my best experience buying a vehicle from capital nissan. Jimmy kamara responded quickly to my online request for a 2015 nissan altima. I was able to drive it home and im a very happy customer.

Fredward

Mar 17, 2015

The dealer was great and so was the price! I recommend it for anyone who goes there! When you go make sure you ask for Jim!

david

Mar 14, 2015

Jimmy and the entire team here took care of me and my wife better than any other dealership in town. Professional service and no pressure at all. I dont think I'll ever go anywhere else again. Customer for life.

dmwilkie

Mar 14, 2015

I had the best experience from a dealer here. The staff is friendly and knowledgeable. They were sure not to pressure me into buying and worked with me to find the right car for my budget. Definitley worth checking this place out.

Andie05

Mar 13, 2015

I came in not planning to buy. I didn't think that I could get it in my price range. Jimmy convinced me without haggling or pressure . Good business!!

lisa

Mar 13, 2015

Jimmy and David were great to work with. Found the car I wanted got it here the next day.Jimmy went out of his way and even bought snacks to send on my road trip with the family Amd maDE sure we were all set for the road...we were leaving the day I picked up my vehicle. Made the trip even better for the kids!!!

Grits

Mar 7, 2015

Our experience at Capital Nissan was excellent. When my wife and I drove onto the lot, we were greeted immediately by a very friendly and personable salesman, Jimmy Kamara. We told him what we were looking for, and he showed us all the many options that were available. We decided which one we wanted and everyone we worked with through the process was very friendly and accommodating. It certainly showed that they were trying extra hard to make our whole car buying experience a painless and enjoyable event. I would definitely recommend Capital Nissan to all my friends.

fhernandez833

Mar 6, 2015

wow! what an awesome experience it was to be serviced and treated right over here at capital nissan on market st in wilmington, nc. This experience for me as a first time car buyer was amazing and i would recommend it to everyone who wishes to buy a new car. Amazing work.

Grayson

Mar 6, 2015

Thank you to Mr. Noah Woods for assembling a great team . We had the pleasure to work with Jimmy Kamara on the Maruno .He was very knowledgeable and courtious . To finish the purchase Matt Leach in financing made the process as easy as one could have it. My family will remain a loyal member of Captial Nissan for many years.The Allens

White

Mar 2, 2015

Low pressure buying experience where we were able to get the car we wanted without being pressured into one outside our budget. Coffee was great.

Salberti

Feb 27, 2015

Great deals on their vehicles. Outstanding overall experience. I Definitely would recommend capital nissan of wilmington for your next vehicle purchase. Thank you all again.

Johnnyn

Feb 20, 2015

Fast and friendly. Costomer service was excellent. Smooth straightforward process, answered all questions and made me feel like a new friend.Filler FillerFillerFillerFillerFillerFillerFillerFiller Filler

therenniecraven

Feb 18, 2015

Held my hand the whole way... Jim is very professional & made the whole process smooth & painless. I wish Jim & the team Nissan much luck! You guys are the best!

wjmcdon

Feb 17, 2015

I came to the dealership just coming to look and was amazed by the deal and friendliness that was given to me. Driving away in a truck was my goal and a payment that could afford. A ++

Codystacy90

Feb 12, 2015

Had a Great customer service experience! Came in with a budget and left with a new vehicle! I'd recommend this dealership to everyone! Thanks

machew

Feb 12, 2015

JessicaTolin

Feb 11, 2015

Bought my first vehicle today! Was super nervous BUT I got an amazing deal &their customer service was outstanding! Would DEFINITELY recommend anybody looking for a vehicle to come here!

houston

Feb 9, 2015

Good price , easy ,efficient, I like the color, clean cars ,clean lot , sales man easy to contact, friendly , patient , my wife is going to be very happy ! THANK YOU

rmoss6912

Feb 9, 2015

I have been waiting so long to get an Altima. I almost thought it was not gonna happen for me but the service was beyond excellent. They did not give up until I got approved. I thank them so much for their help and wonderful hospitality and service. Great team! I will definately come back for my next purchase and recommend my friends and family.

Fjg5022

Feb 7, 2015

My mom and I pulled up and slowly drove around, Jimmy walked up to us to ask us how we were doing, I asked where I could park and Jimmy directed us to the front. We got out and he was very friendly. He wanted to know exactly what I was looking for. Make, model, car, features, etc. I told him and he walked me right to a great car that matched my needs. We went for a test drive in a black model and he was very curious to know about me and what brought me down to wilmington (as I am front up north). I fell in love with a white model once we got back and I knew that was the one I wanted. Right away we worked on an application and Jimmy worked his wonderful Magic and got us a great deal!! It was too good not to pass up. My mom and I talked it over and without Jimmy caring for us so much and offering to help us , we probably would have kept looking around. Jimmy is a phenomenal team member, it's not only about sales for him. He cares for his clients and wants to make the best for them. Highly recommend him!!! Now today, I have become a proud new car owner!!!

Leighj21

Feb 6, 2015

With this being my first time buying a vehicle, I was hesitant and not sure what to expect. Jim Kamara walked me through the entire experience without haggling, without being pushy and I got the exact vehicle I came in for. I was firm on the payment I wanted and Capital Nissan did everything they could to match it. I would recommend this dealer and I HIGHLY recommend working with Jim if you want an awesome car buying experience.

Thomas

Feb 6, 2015

We had an awesome experience everybody kept asking us if we needed something to drink! The staff is so nice there! Kelli and Jim were great! We love are new sentra thanks again!

trussell

Feb 2, 2015

They did an awesome job! We would love to buy from here again. Took great care of us and help us to buy our first vehicle.

Jamie

Dec 17, 2014

I recently purchased a 2015 Glacier Xterra Pro4X. Paul was awesome to work with. The entire staff I encountered was fun to negotiate with. I'll be back for a GT-R someday!

1gymmay1

Dec 2, 2014

I was told to bring my car in for airbag recall work. Because of them not handling it right when I called, the service technician offered a complimentary car wash & vacuuming out of my car. After waiting 3 hours & 45 minutes, & finding out they had called my husband & said it would be done in 1 hour, an hour and a half before. I checked & it was done. When they brought it to me, it had not been vacuumed or washed. Tom the service advisor at this point, I had talked with Stephanie & didn't even know Tom, said he would bring it back it 10 minutes. When he brought it back, they had vacuumed the front mats only, not even the floor under it. When I mentioned to Tom that this was being handled by the Nissan Executive Office because of the horrible way it had been handled originally, he shrugged like he could care less & walked away! I've emailed Larry Brown as per his invoice request to call or email if they did not provide a truly exceptional service experience, not once but twice and he has not even answered me.. We own 2 Nissans that were purchased new. We will be purchasing a new car next year & it will not be a Nissan.

Sonny Jordan

Jul 25, 2014

Larry Brown and his staff are professionals that always provide excellent customer service. I have several vehicles and all are serviced by the guys at Capital. I have always trusted Mr. Brown to give his honest and expert opinion.

Rem1chel

Jul 19, 2014

My salesperson Art was great. Easy going no pressure just answered my questions and discussed the features of the car. I thought I would get a better price on the car but it really did not matter because the customer service was so good. Can not rate the quality of work because I have not had my car serviced yet. I only have two complaints: The car detailing they did was more like a was and wipe down. There was trash in the backseat from the previous owner or the sales worker who had been driving it. The second complaint is I called the finance department 3 times and left messages. No one called back. It wasn't until I called Art S. on his day off that I got a response. Thanks for the save Art! I was still very dissapointed with the finance department and I still have not received my payment information from the bank. To conclude: if you want a great "sales experience' call Art, but make sure you either finance the car yourself or make sure you have a contact that will help you in the finance department.

richard.sirianni.5

Jul 18, 2014

Art introduced himself one morning while I was walking through the lot on my way home from Enterprise. A few weeks later I saw a car for sale online and it happened to be the one I really needed, and it was at this dealership right around the corner from my home. I had Art's card on my desk and gave him a call. We closed the deal the other day. Was quick and easy and I got the car for the price I needed it at.

amag90

Mar 25, 2014

I'm a 23 year old and this was my first time buying a car on my own. I had been looking online for weeks for the right car, and finally came across a listing at Capital Nissan. I live about an hour and a half away so I called in advance to see if they had it in stock and if it would be possible to take it for a test drive. Art Schupbach was the associate I spoke with and he went out of his way to see if the car was still on the lot. I told him that I would be in later that day. When I arrived, the car was parked outside waiting for me to be driven and looked at. Art acknowledged me and greeted me, asking if I had been the one he spoke to. As soon as I saw the car and knew I wanted it, Art helped me throughout the entire process and explained everything including sales, credit history, insurance, payment, maintenance etc. I have a limited credit history, but Capital Nissan was able to help me get the best possible rate for my finance. While I was waiting for paperwork to go through, the staff even went off the lot to get energy drinks that I had requested. Before I knew it, after dotting I's and crossing some T's, the gas tank had been filled up and car detailed, I was driving home with a new car. I would highly recommend this dealership, and I will be doing business again.

Rusty

Mar 10, 2014

It was great! I was going to leave the dealership because i wasnt getting the deal i needed to have and somehow they got me to the payment i wanted and I remained with only 1 car payment for my household! I worked with Alex and "Saji" (Sah-gee), your regional Nissan Loyalty expert and he and Alex bent over backwards to have me leave with a new Nissan Pathfinder. We have bought our last 2 Cars from Capital Nissan. We are very happy clients!

Kmcrae4

Mar 10, 2014

Great experience, Art was very friendly and made me feel very comfortable. Definetly would refer Art Schupbach to anyone that is interested in buying a new car!!!

masamichi7

Mar 8, 2014

The customer service was outstanding, and Mr. Art Schupbach went out of his way to ensure that the process, from test driving to purchase, went calmly, smoothly, and easily. Also, Mr. Schupbach helped us go over the pros and cons of each vehicle we considered, and personally took us to the parts and service department to make we knew how to service our vehicle in the future. My only complaint is that I wish the financial manager was more explicit in his explanation of the paperwork and the car loan.

NatalieMalpass

Jan 14, 2014

Mr. Russell was very helpful, from the moment we shook hands. He was very prepared and had researched the used car I was interested in, and he had driven it himself and personally inspected it for any bugs or glitches. Mr. Russell was also friendly and personable, seeming to take a genuine interest in me and my family. He was on top of things and knew what he was doing, and he remained very positive and resourceful the entire time. The Capital Nissan staff were all helpful and polite, always doing anything possible to expedite and lessen the sometimes daunting car buying process. I have never had such a positive experience at a car dealership, and I would highly recommend Capital Nissan and Derryck Russell!

doughobson

Jan 11, 2014

I came out to look at a new Altima and Allen Peed was quick to assist my needs in 25 minutes. I was amazed at how quick it took to drive out in a new car.

wasrskins

Dec 30, 2013

Went to buy and used suv got a new rogue best guys I have talked to in a long time. Will go back and buy again one day Thank You

adw9135

Dec 24, 2013

As a first time buyer I was very overwhelmed at first, but Jeff stepped in and made the process smooth and painless. He worked with me to find a superb new Sentra that still fit within my budget. The overall experience was great and Jeff did an outstanding job, I couldn't be happier with my purchase.

terrie2123

Dec 24, 2013

Derryck helped my daughter get into a new 2013 Rogue and out of her Chevy car. They brought me the paperwork so I never had to visit the dealership as well. It was fast and over wither. She loves her Rogue and has been very saticfied with everything that had to do with the deal.

2013carl

Dec 20, 2013

My experience during the negotiation process for a 2012 Titan was very smooth and enjoyable. My salesperson; Mr. Randy Foy is extremely knowledgeable on the Nissan line of vehicles. He was very helpful in his explanations concerning the rebates for the Titan. My overall experience was a pleasure and everything agreed too was accomplished on time. My personal opinion is that Randy is a valuable asset to Capital Nissan.

clydepigford

Dec 20, 2013

Our satisfaction with today's visit was exceptional. Our salesman, Derrick, showed great pride in his work, and we were very happy with everything. He didn't leave us with any questions. He went over every aspect of our car. He showed us how everything worked. He even went the extra mile and linked our cell phone to the Bluetooth app. That meant a lot to us... And because of his service today, we will be recommending your dealership to all of our family and friends looking for a new/used car. Thank you.

ABJets

Dec 12, 2013

I went to Capital Nissan of Wilmington late on a Saturday morning to see what my options for trade in and possible purchase might be, with a few replacement cars in my mind. Buy the end of the day, working with Mr. Randy Foy, I had traded in my truck and was driving a brand new Nissan Juke home! Randy was extremely knowledgable and determined to have me leave Nissan satisfied. He was a pleasure to work with and he followed through on his goal! Thanks Randy! Much appreciated and looking forward to a great customer/dealer relationship for the years to come.Adam

peggyv1

Dec 9, 2013

Great experience with Capital Nissan from our salesman Jeff to the finance rep Melissa. Would highly recommend Capital Nissan. They are a very professional team! Love our new Frontier

shooshine

Dec 7, 2013

Where to start? Experience was great with Derrick. He listened to what I wanted, researched what was available for me and ultimately put me in it....PERIOD! Not the type of environment I had expected. Better. There was no well (you can't afford that). It was simply, let me work on this for you and "that" he did. Highly recommend you visit this place due to the overall experience was great, the friendliness was excellent and well the quality of work speaks for itself - I am driving my brand new Nissan Altima today because of it.

Beacher01

Dec 6, 2013

A pleasure to work with Art Schupbach and John on the purchase of a 2012 Toyota Camry LE. Professional and quality service a plus.Very clean cut young men. It was great to work with people that represent their company in such a positive manner with no hassle. Capital Nissan is making major changes with their relocation across the street.

humadroid24

Dec 1, 2013

Allen was terrific and made the whole buying experience great. I will recommend all my friends to Nissan because not only were the Sales Associates helpful so we're the Technicians. Awesome thank you Nissan so much

tyfrye77

Nov 29, 2013

This is the second vehicle I have purchased this year. I have had the pleasure of working with David Kelley on both those purchases. Capital Nissan as well as David Kelley showed great professionalism towards me and my family. David didn't seem like he was in a rush and made us feel like he was there for us that day and no one else. I have future plans of purchasing a truck and David has made sure that I will return to Capital Nissan for that purchase. Thank you Capital Nissan and David Kelley.

stbaker8103

Nov 12, 2013

Great experience! My sales man was Jacob and he gave nothing but great service. He even contacted me a week later to see if I was still happy with my purchase. Captital Nissan seems to truly care about their customers and the service they provide. I hate the process of buying a new car, but my experience was nothing but great. Even though this dealership is over 3 hours away, I will definitely be back! Thanks again Jacob!

Luke1967

Nov 2, 2013

Treated very well and with respect through the whole transaction/experience. Even though being on the job only (3) days, Steve is considered a veteran when it comes to vehicle salesman specialist....no pushing the sale, no snide comments trying to close the sale and so on.

dools99

Oct 24, 2013

Great customer service. David Tignonsini went above and beyond to help get my new truck set up. I would recommend him without reservation. The dealership is first rate.

leecon

Oct 24, 2013

I had a great experience here - finding a car, getting the upgrades I wanted and recieving great customer service from our salesman Art. Honest, straightforward, patient, friendly and helpful, Art exemplified what a salesman should be.

jgoodfriend

Sep 17, 2013

Art and Brent were great, went out of their way to help me and were interested in getting me the best deal for my situation.

mstatile

Sep 17, 2013

David is very knowledgeable and easy to work with. He always keeps in mind what is best for the customer. After the sale he followed up on everything he promised.

specwholesale2000

Sep 14, 2013

Randy took very good care of me through the whole process.He made sure I knew everything that was going on at all times.Randy was very helpful on the test drive and I felt like I knew the car when we were done.All of the employees were friendly.Thanks to Randy Foy for making it easy. Doug Stanley

Catherine787

Sep 9, 2013

I had an excellent experience with Aubrey Dowdy when I purchased my brand new Sentra. She was very informed and really adapted to what I wanted and what I expected from my deal. I actually had a good time buying my car and that is rare when going to a dealership. She was extremely pleasant and after a bad experience with the general manager (Noah Woods) I was ready to take my car (that I bought from capital Nissan in 2008) somewhere else for a trade in but Aubrey was very professional and easy to deal with. If it wasn't for her and the financial manager, Stephen, I would have gone somewhere else. They both were wonderful people. Aubrey tracked down the car I wanted, got it to Wilmington in one day and all i had to do was walk in and sign. Every dealership needs someone like her. Stephen was also extremely helpful, kind and patient with me. He was extremely knowledgeable and happens to be nicest man I've ever met. I consider myself very lucky to have had both of them work with me while buying my car. They were outstanding.

Maxine5683

Aug 31, 2013

I must say that I have never been to Nissan dealership before. I shall tell everyone what a pleasure it was working with them in getting a car. There was one guy (sorry I didn't get his name, because he was so busy trying to get the right price) there that was wonderful. The excitement he used in trying to get the right price for me was overwhelming. He was so sweet in coming back every few minutes to let me know the progress on the banks decisions. It wasn't just him, but I was amazed in how everyone complement each other in working together and I do mean all. They took their time in trying to get me the right car with the right price. I'm on a fixed income, so they knew I just had so much to work with. They worked hard for me and came out with a almost new car, with no money down. They all were wonderful and I want to thank each and everyone what a great job they did.A proud new car owner,Anna S. Daves

alargent1949

Aug 27, 2013

David Kelly and the support staff were tremendous to work with. We were very pleased all around with pricing, trade in value, and quality of the new Nissan Pathfinder we purchased. We will highly recommend our friends to visit Capital Nissan in the near future.

ttatum

Aug 20, 2013

My wife and I went to Capital Nissan "window" shopping for a new vehicle. David Kelley met us and we told him what we were wanting and our price range; and he put us in a car for a test ride. He was professional yet very friendly and informative. We were very impressed and drove the car home.

RAllardyce

Aug 16, 2013

We have recently relocated to North Carolina and our visit to Capital Nissan was our first foray into car purchasing in the state. It turned out to be the only visit needed. Upon our arrival, we were greeted promptly by David Kelley. He was personable and immediately put us at ease. He listened to our description of our wants and needs, and directed us to the Nissan Altima. We have never encountered a salesperson as well versed in his product as David. He showed us many options within our category and was receptive to our budget concerns and never tried to pressure us into a product out of our targeted range. We test drove a few cars and found one that we really loved. He answered every question and provided so much information on the car that we felt extremely comfortable in making our selection. Once our choice had been made, he guided us through the paperwork process handled by Stephen Foy in finance. We returned in two days to pick up the car which was spotlessly detailed and filled with gas. At this point, David Kelley showed us his desire to go above and beyond in completing our delivery. He sat with us first in the showroom to go over the manual and pertinent details, and then in the vehicle for almost an hour to explain every facet of the workings of the vehicle. He did not let us leave until he was sure that we were comfortable with the operation and features of the vehicle. David provided us with his card containing his cell phone number and indicated his availability for any question that may arise. He telephoned us the next day to see how everything was going, and we were pleased to say that all was well.We would recommend this dealership and most particularly, David Kelley, without reservation to anyone who asked. We look forward to a continued relationship with Capital Nissan as we make our home in North Carolina.

dwcp1423

Aug 9, 2013

today at capital Nissan we had the best vehicle purchase experience we've ever had! from our great sales person to the finance mgr and everyone else we met at the dealership it was a very positive experience. we were made to feel very special and welcome-they listened to what we wanted-no pressure-we were given a fair trade-in. we would highly recommend this dealership -these people show they do care for and about their customers.

imenendez

Aug 9, 2013

David Kelley is an exceptional Sales Person. David, from understand immediately. David at no time tried to put us in a vehicle that he knew would not suite our needs. My husband and I have owned Nissans since 1979 so David didn't have to sell us on how good Nissans are. He did however have to meet and exceed our expectations for good service and fair business practices, at the same time get us in the car that best suited us financially, and esthetically. He accomplished both. We would recommend to our friends and family to go see David whenever they need to buy a car. He expressed a sincere interest in us and made us feel that we at that moment were the most important customers to him at that time. That is exceptional customer service...As a side note, I have had my other Nissans in for service in the past, and have been very pleased with the service I have received. I have no doubt the good service will continue.Thank youIrene Menendez

mark1515151515

Jul 2, 2013

Absolutely miserable, border line criminal experience with the service department recently. I will be actively steering people away from the dealership, both for service to their vehicles and for purchases. You can't trust people to sell you a car when they are so underhanded on the service side. Two thumbs down.... they suck.

neveragainshadyfolks

Jun 19, 2013

Do not believe half of these reviews on this website. Check out their other reviews through google as well. They are scam artists who lie and speak to you with the utmost disrespect. They fight to honor both standard and extended paid for warranties,they give you the run around when they are being forced to be held accountable for what they should, they even do shady mechanical work to vehicles and attempted to force you to pay for their mistakes. They are the bottom of the barrel. Look elsewhere for a car. I sincerely regret this dealership and pity anyone who has to deal with these people. I'm looking forward to the state and legal action stepping in.

Lauren

May 12, 2013

My first car buying experience was just perfect thanks to David Kelly and Brett Bostic! David isn't your typical car salesmen. His genuine willingness to help, answer all my questions, and ensure I was completely comfortable in my new car certainly didn't go unnoticed. And Brett made all the paperwork a breeze! After visiting a few other dealerships where my experiences were sub par, these guys made car buying a joy. Thanks guys!!

Dz13Rogue

Apr 16, 2013

Well, I must say, I was thoroughly pleased with the service I received on March 16th 2013. Kelli, my salesperson, along with Brett, Greg and Stephen were a true blessing to me; they all worked very diligently to get me in my 13 Nissan Rogue. Im so very grateful. I "thank you" all from the bottom of my heart.

MW Murano fan

Apr 3, 2013

Eric S was a great sales person and made the new car buying experience simple and easy. The entire staff supported their part of the process in a very knowledgable and professional manner. I will recommend them to my friends who are looking for a new car.

PaulaMBrown

Feb 16, 2013

Repeat customer who saw the great work in the service department (Larry Brown) become a good trade in value.Ms Kelli Williams was knowledgeable and made the purchasing process easy.Received good trade in value on a 2008 350Z and bought a new 2013 Altima SL.Highly recommend this dealership for sales and service.

gabrielop

Dec 30, 2012

David was super to work with trying to get us the best deal he could. He was professional, personable, friendly, and very informable about the Nissan Pathfinder. Kelli was just as helpful and friendly helping us finish up the deal. Brett was alot of fun to work with and very helpful during the closing process. If the service dept is anything like the sales staff, we should have a long standing relationship with Capital Nissan. Thank you all for your help in making this a pleasurable expirence.

Sinclair19

Nov 21, 2012

I didn't visit the dealership to buy a car, but to have a friends car serviced. Mr. Kelly was in the service department at the time talking with another customer and I overheard him telling about the promotions there at the dealership. We spoke and after talking with him the promotion he presented convinced me it was more economical for me to downsize. I told him the price range I would be comfortable with and he help made that possible. He made my car buying experience about me not him. Mr. Bostic did my paper work and made it a comfortable experience. I was offered different packages and everything was explained so I understood. I would recommend the dealership to my friends. I've bought cars before and ended up having stuff tagged on the deal that I realized later I didn't need. I'm very please with my purchase.

Rob and Em

Jul 26, 2012

Salesman was friendly, so was Mac and Brett the sales managers. Buying process was simple and easy and the finance guy Dave was quick and efficient. Very have couple with a baby on the way.

drhodes2

Sep 22, 2011

Normally i don't leave reviews for anything/anyone, although I have to here. They were very easy to work with, worked extremely hard and secured me financing better than I could find anyone else, and sold me a beautiful used Nissan GTR. Really nice guys - normally i leave car dealerships feeling cruddy and somewhat confused. From sales to financing they were a pleasure to work with - would definitely buy from them again!

lizsykes86support

Apr 30, 2011

Rob was wonderful, he took his time to help select a perfect car in my price range. I loved working with him and Jordan, next time i buy a car it will be with them!!! They truly want to help everyone. I love my new car and the wonderful gas mileage i get. Thank you sooo MUCH Rob!!!!

kivey

Apr 26, 2011

This was my first time purchasing a vehicle. Jordan was very friendly and professional. He was able to listen to my needs, concerns, and questions, and was able to provide all the information needed. Multiple phone calls, emails, and a long trip to the dealership, Jordan was so pleasant the whole time. He was very knowledgable about the vehicle, but also about the lending process and what would suite my needs. When I arrived at the dealership, the other consultants were just as nice and professional as Jordan. Everyone wanted to help and were very courteous. I returned the following day to pick up my vehicle, and everyone was just as nice as they could be. I would recommend this dealership to anyone and I will definitely continue my business with Wilmington Nissan.

kgodwin

Apr 23, 2011

From the moment I called about the advertised car, I could tell that these folks are very reputable. Jordan convinced me over the phone to see the car by being honest and friendly. When we got to the dealership Rob came over to help us and was also very genuine and friendly. The overall sales experience was great. We bought the car and the next day had mechanical trouble with it. They told us to take it to the nearest Ford dealership to be checked. From there they came to get the vehicle since we live an hour away from their dealership. They gave us a car to drive while the one we bought was in the shop. The loaner car was a nice new looking car, of the same color that we bought. When the car we bought was ready, Jordan brought it to our house and picked up the loaner. I feel like these folks went out of their way to make the experience the most pleasant it could be. The little things they did, like the color of the loaner car, the little gifts we got when we bought the car, shows their thoughtfulness. I feel like we were taken care of very well and would definitely buy from them again and refer all my friends to them as well.

incantantrix20

Apr 22, 2011

I have given this rating because I like this dealership. From the commercials to the staff, I think this dealership gives the customer a great and friendly experience. I have used Wilmington Nissan for all of my oil changes and services to my car and one day, planned to buy a new one from there. That day was Wednesday and the overall impression that I got was that the associates are genuinely concerned about the customer.

relic hunter

Apr 15, 2011

from our sales person (william rittenhouse)knew ever detaill about our 2011titan ruck v8 4x4 truck(finance dept)to the main person ormain boss (ower or soon to be owner i think.they made us fill like family and since we have bought several cars and trucks from them they added a special coating that protective coating to the inside and out that would cost a lot. since we have several cars and trucks,this one done out ofthe kindness of them.from the sales and the maintence dept was topnotch they will allways be the place we will by our vehicles.and we will pass this on to other family members and friends. we had so much courtesy and kindness fron oue sales rep wil and from the hold staff down the main boss jason t..our thank you goes many times to wilmington nissan. danny and pam stump

SeahawkForever

Apr 10, 2011

My first contact with Nissan was when Rob Upchurch responded to my internet request/interest in a used car. When I arrived at the dealership, Jordan Branyon assisted me as Mr. Upchurch was engaged. Mr. Branyon was friendly, professional, and asked the questions needed to determine my needs. After test driving two vehicles, I called a friend to meet me and look at the cars. By this time I met Mr. Upchurch, who was also friendly and professional. We could not come to a meeting of the minds on price, but I asked them to contact me should a car become available that met my criteria. Mr. Upchurch contacted me the next day. We still could not come to an agreement. A couple weeks passed and my needs changed. I contacted Mr. Upchurch and went to the dealership again. I was going to test drive another car, when Mr. Branyon arrived with some additional information that made a deal feasible. Between the two of them, we finally came to a deal and I leased a Sentra. They went the extra mile after the deal was done, and assisted me in getting the car to my residence and showing me the various features. I would recommend them without reservation.

DianeinBurgaw

Apr 7, 2011

I would highly recommend them to everyone. I had never even been there before and made a cold call from the phone book looking for something I could afford. My truck was broke so I couldn't get around to the dealerships. They came and picked me up!! 30 miles there and back! I told them what I was looking for, the salesman found it and I was driving off with my new(new to me)car within 24 hours of my initial phone call. What impressed me most was the fact that I was buying a used car that was not the most expensive and I was treated as if I were buying one of their high end,top dollar, brand new cars. My 11 year old daughter was with me and we both felt totally comfortable and at ease. The salesman was friendly while staying on task. There was no pressure, no pushiness just genuine respect and excellent customer service. I dealt mainly with Internet salesman Rob Upchurch. I'll buy my next car from him also.

gately

Apr 1, 2011

I was in and out of there in about 2 hours. Since going to a car dealership is my least favorite thing to do, that's a good thing. This was an (almost) pleasant car buying experience. I can only hope that my first visit to the service department goes as smoothly!

jalodato

Mar 17, 2011

This was by far the best and most straight forward buying experience of my life. My salesperson, Dave French, was so friendly and knowledgeable. He was never pushy and made me feel that every question I had was as important to him as it was to me. He allowed me to take as much time as I needed to make the right decision for my family and I. He kept his word on all that he promised. George Lewis made the paperwork as painless as possible. Eddie Snow told me that he would personally fill my gas tank with every survey I completed. I would recommend Wilmington Nissan to everybody.

budcrosby

Mar 10, 2011

Sales Person Jordan went out of his way to find us the car we wanted,(he drove an hour and a half to pick it up personally),he was very upfront with pricing & friendly too! I will tell everyone about my experience. We did a lot of price shopping comparing several dealerships Wilmington Nissan gave us the very best price even though they were 65 miles away.

eric910

Mar 10, 2011

I've purchased cars from dealerships before and my best experience at a dealership was my most recent one at Wilmington Nissan. I would recommend Wilmington Nissan to everyone especially the internet sales department. The service was great and I love the car.

calvinjacob

Feb 21, 2011

My experience with Wilmington Nissan was great!The Salesman I worked with was very helpful in every way possible. I didnt have to do a thing it was all taken care of right on the spot. Any questions I had were answered so I understood everything, and just overal it was a great experiance

rrostedt

Feb 20, 2011

I had several internet offers from multiple Nissan dealerships, but they did not have the car that I was looking for. I contacted Jordan and told him what offers that I had received. He was able to get the Manager to agree to match the best internet price that I received. I had to drive 2 hours to the dealership and Jordan met me outside. He was able to assist me in completing the sale and trade my car in. Afterward, he took the time to go over all of the vehicle.

Alice Smith

Dec 5, 2010

The moment my husband and I entered Wilmington Nisson, we were met with friendly professional people, everything was done to make us comfortable and at ease. I cannot speak highly enough of the service and the sales people at Wilmington Nisson. I know that in the future my car and we, will be in good hands with the people at Wilmington Nisson, I thank them for everything.

kmackey23

Nov 22, 2010

I have continued to lease from Nissan because I love the cars and the enjoyment of having a lease. Wilmington Nissan was fantastic, especially the lease agent Buddy Coble. I was in and out without any hassles. Buddy took care of EVERYTHING and I basically just had to sit there until my car was ready for me to drive it away. Just a couple of hours later I was driving away in my new Nissan Altima. I love this car!!! Thanks Buddy Coble for all of your help, it was such an enjoyable experience.Thanks again,Kerri

lshirl

Nov 18, 2010

I had a great time. It was fun. I never thought it would be so easy buying a vehicle. I felt like I knew everything about the vehicle when I left. He showed me unique features of the vehicle. He explained some important mechanical functions of the vehicle like CVT. I recommend Wilmington Nissan, but if I'm gonna buy a car I would definitely go see Fred!

ingramjeff

Nov 17, 2010

Brett was a great help. We needed a new car and he was able to find us one that matched everything we wanted. He was not pushy and gave us our freedom to look and decide for ourselves. This was great being that is was the first time my wife and I have bought a new car. Great experience.

KatiePalacios28

Nov 17, 2010

When perchasing our new Altima we had a very pleasant overall experience. Our sales associate was very honest, showed great customer service and was very prompt with the turnaround of getting our car to us and ready for us to take home. I would reccommend this dealership to any friend.

gracestockford

Nov 16, 2010

My experience at Wilmington Nisson was very good. The employees were extremely helpful and humble. The experience there was unlike any other car dealership I have been to. I was in a rough situation. The staff helped me and got me into the right vehicle in a timely manner and worked with my budget. I recomend Wilmington Nisson to everyone in the region looking for a car.

kristihyde

Nov 16, 2010

I gave the rating I did because on 12 November my fiance and I drove almost two hours just to buy a Nissan Juke at Wilmington Nissan. I called prior and talked to Jordan Branyon about what we were looking for and next thing I knew he sent me pictures and info via text to my phone within a half hour after talking with him. He was very friendly and professional. Everyone there from the salesman to the finance person were wonderful and we 100% would recommend Wilmington Nissan to anyone who is looking for great service in buying a car. We went to three other (local to us) dealerships and walked away due to the so so customer service and unwillingness to want to help out.We are very happy with our new Nissan Juke! Great Job Jordan Branyon and Wilmington Nissan. Thank you guys so much!

vmurrell

Nov 16, 2010

I have purchased two cars from this dealersip in the last 5yrs. I am rating this dealerships because my first buying experience was so good; I purchased a second car in 2009. Fred Cobbs was my salesman both times and his customer service was OUTSTANDING! Thanks, Fred!! You Rock!!!

coastalkellie

Nov 15, 2010

I love Buddy the car salesman! I've had my car for over 2 years now and the entire experience has been more than pleasant, from the time I walked in the door until now. Buddy, my salesman, e-mails me every few months to check in on me and make sure everything is going well with both me and my Nissan. The service people have taken great care of me with every appointment. Nissan, Buddy and the service people all deserve a round of applause and a pat on the back. Thanks Nissan of Wilmington. -Kellie

Toyota31

Nov 15, 2010

Fred was very helpful and friendly in my search for a new vehicle. He went above and beyond to make sure that I was satisfied with my purchase. His patience and guidance helped me make the best decision for me and my family. I will definitely refer my family and friends in the future to Fred Cobbs.

jackboyz90

Nov 14, 2010

I was very please with the customer services that I received from the Wilmington Nissan.Customer service was very kind and friendly when I entered the building.The saleman greeted me with a smile on his face and willing to help me.The saleman worked hard to find me the a car to fit my budget.As we talked I knew he had great experience in selling cars and I had come in contact with the right saleman.The pricing was in my range and the saleman made I that I understood and received the best offer on this vehicle.

wsnoberg

Nov 14, 2010

The experience was great. We had never bought a car before and expected the stereotypical pushy sales salesman trying to get you into a more expensive car than you want. This was not the case at all Buddy was super nice and never tried to get us into anything besides exactly what we were looking for. He was straight forward and never tried to bump the price up on anything. We were extremely happy with Buddy and Wilmington Nissan and will continue to recommend them both to all our friends.

cschultz87

Nov 13, 2010

The service and sales man was great. The price was good but there are other crossovers that are lower in prices at other dealerships that hold the same value as the one I got. That is why I could not rate the price as great, but overall I was very happy with my purchase.

eunice davis

Nov 13, 2010

Wilmington Nissan was a great experience as a whole. Our car dealer Mr. Fredrick Cobbs was most helpful in the process of viewing an purchasing our car. We felt as if Mr Cobbs was more of a friend an a family member not just as a salesman, because of that alone it made things alot easier. The Nissan family was straight forward with us an worked hard to satisfy our needs.

jdhancock

Nov 13, 2010

Buddy Coble is a great example of salesmanship with total integrity. Our family has purchased numerous Nissans through him. In all cases, there was confidence that we were dealing with a decent, honest person. This means everything when making such a major purchase. Buddy is the best our family has ever dealt with. J. Hancock

jqcarbuyer

Nov 13, 2010

Buddy did a wonderful job on both vehicles purchased and has been fantastic after the purchase with customer service. My fiancee also did business with Buddy and she was very pleased with the level of care and service as well. I will stongly consider any new purchases with Wilmington Nissan and Buddy and would not hesitate to recommend hime to friends.

jvalas

Nov 13, 2010

I would have to say that was one of the best experience I have ever had at a dealership. Mr. Coble did everything he could to get us the right price for our trade and purchase I would definitely recommend Nissan of Wilmington to anyone who is interesting in buying a used or new vehicle. Everyone at Nissan of Wilmington was very polite and very helpful. I would have to say out of a rating of 10 I would definitely give Nissan of Wilmington a 10. Great job to everyone at Nissan of Wilmington.Thanks,Jeff Valas

AbbyT44

Nov 12, 2010

Both Eddie and Steve were very helpful in my selection of a new car. I made multiple visits to the dealership and they were always very accommodating and treated me as if I were part of their own family. I am very happy with my car, and feel that Eddie and Steve made that possible. This purchase was made far from home, but I did not once feel like I was being conned or taken advantage of, and was able to get the best deal on a used vehicle. I never had to wait, was always taken care of, and always treated in a respectful manner. Any questions that I had after I purchased my car were answered promptly and efficiently, and I felt very comfortable going to either of them for help. They also did a check up on my satisfaction after I had driven the car for a couple of weeks. They both did a great job!!

BMSharp

Nov 12, 2010

Will Rittenhouse was made aware of my spending limit right up front! He got me in my vehicle that day with more options than I expected! Great Job Will! I had to drive away from the city I live in because it's a military city and all of the dealerships are set on prices. I drove about an hour and a half to see WIlmington Nissan.

DOUBLED

Nov 12, 2010

Steve was my Salesman and I was pleased with his knowledge as well as him not being pushy to make the sale. I would recommend the dealership and Steve to anyone interested in a new or used car. I was also pleased with the other associates who assisted me.

jross22

Nov 12, 2010

My overall experience with Wilmington Nissan was great. Everyone I worked with was courteous and very helpful. In particular, Steve Merkel, was an excellent salesperson who went the extra mile to assist in my choice of vehicle and to become familiar with the vehicle that I eventually I bought. The transaction was smooth and actually fun.

mkrockwell

Nov 12, 2010

I couldn't have been happier with my new vehicle or the sales expierence i had at Wilmington Nissan. There was a small problem with an extra option that had been promised at the time of purchase that was not able to be installed in my particular vehicle. After I contacted Steve (my salesman) about my issues, he did everything he could to work with me until I was completely staisfied that Wilmington Nissan had held up there end of the deal. I felt there were many cheaper and less satisfactory methods they could have employed to satisfy the agreement we had reached at the time of purchase. Furthermore, it was pleasently surprising to find a salesman still working with me to make sure I was happy with my new vehicle even after the sale, rather than being passed off to a stranger.

obryanc

Nov 12, 2010

This could not have been a more enjoyable car buying experience! We live a little over an hour from the dealership, and when we called we were not going to be able to make it down there that day. Steve worked with us and got the deal we wanted and then delivered our vehicle to Jacksonville and picked up our trade-in. We signed the papers at the kitchen table and took possession of our vehicle. From start to finish it was the absolute best vehicle buying experience I have ever had!

sanderscl

Nov 12, 2010

Buying my car at Wilmington Nisson was a very pleasant experience. The salesperson was not pushy, and answered all of my questions. I received a fair trade in value for my old car, and was able to negotiate a fair price for the new one. I would definitely recommend this dealership to others.

rhotonrl

Nov 11, 2010

Buddy Coble is a wonderful sales consultant and I enjoyed working with him on my new Nissan Altima. This is my third vehicle from Wilmington Nissan. I drive all the way from Jacksonville to purchase my Nissans and I will continue to do so. They always treat you with the utmost respect and that is rare these days to find. I always recommend this particular dealership to people I know and to those I meet. Keep up the excellent work!!!!

papagnc

Nov 10, 2010

I find Buddy and Jason, manager in sales, to be two of the most pleasant people I have met in car sales. The dealership works with you on price and options. They never make you feel stupid or like you are asking for the moon. They follow up to ensure all is well. They remember you. The service department is exceptional and always pleasant and very responsive to my needs. Prices are always quite aceptable and they even work with you on making sure your pricing needs are met.

tdestinyo

Nov 10, 2010

I visited Wilmington Nisaan in 2009 to get an idea of what kind of car I wanted. In 2010 I returned to buy, and Jordan actually remembered my name. Needless to say i was very surprised. He was great! He was informative, respectful, friendly, and easy to talk to. I left feeling like I had made the right choice with the right dealership. Thanks Jordan

madsenme

Nov 9, 2010

It was a great experience. I needed to trade in my car and wanted a specific car and payment, and walked out within ONE hour of looking! It was amazing. Definatly easy and not only was Jordan a great guy to deal with but also everyone around there was so friendly and made you feel welcome and not overwhelmed! Any time I need a car I will totally go back there and will be referring my friends from now on to Wilmington Nissan for their new or used buys!

Randall1786

Nov 9, 2010

I am a pickup truck kind of guy. Always have been. For the past 4 years I have driven a 2007 Ford Ranger. A few months ago I heard an ad for Wilmington Nissan on the local radio station. At the time I was not in the market for a new vehicle, however I was drawn to the no pressure message that was delivered in the ad. A few days later I found myself on the lot browsing the entry Nissan pickup, the 2010 Nissan Frontier. I was blown away with the fact that after being on the lot for about 10 minutes checking out Frontiers, that I had not been approached by a salesman. Not one! What a refreshing sensation! That no pressure feeling at a car dealership is extremely hard to find. I did however have some questions about the Frontier so I sought out a salesman by the name of Jordan. To say the least, Jordan was truly one of a kind. Never have I dealt with a car salesmen quite like Jordan. Very down to earth. Very personable. Very compassionate. The no pressure sensation I had while browsing the lot, was the same feeling I had while talking with Jordan. He did a great job of answering my questions about the Frontier as well as giving me some trade-in information on my Ranger.Shockingly, Jordan let me leave the dealership with my answers in hand. He didn't pressure me to crunch numbers, or work out some kind of deal. He just politely stated that he would be in the store tomorrow if I found myself wanting to give it a test drive. And that was it. I was sold. The next day I came back, test drove the Frontier, and fell in love. Jordan easily worked out the numbers for me and presented me with an offer I couldn't turn down. While finalizing our numbers, I was introduced to Jason, the GM of Wilmington Nissan. He took the time to come over and personally congratulate me on my new vehicle. He also said that if I ever needed anything, and Jordan wasnt available, to personally give him a call. He left me with a hand shake and his business card. With my new keys in hand, I walked out of there feeling like a million bucks. It has been 3 months with my new Frontier and I couldn't be happier. Since my purchase I have gone on to recommend Jordan and Wilmington Nissan to my friends and family for their future automobile purchases.

sherber14

Nov 9, 2010

I would just like to say that William Rittenhouse gave me and my mom excellence customer service. He was not a pushy salesman and he was extremely polite. One of the reasons why my mom got a vehicle from this particular dealership is because of William. He definitely should be recognized for this and deserves a raise. We are spreading the word about him and your dealership.

tuffy7

Dec 7, 2007

On Saturday, 11/03, my wife Mary was blatantly conned out of $3,000. in her new car purchase transaction. She was offered a $1,500 rebate on the purchase. She (we) also were offered a "maintenance" plan, which we clearly stated we did not want.When we got home, over the weekend, we realized that we had paid far too much. Mary had to go back to the dealership the following week to request a printed copy of our financial arrangement, which Cedric Newton (the only honest person we've met in several visits at this dealership) supplied: A rather hastily printed off list of costs in one column, and the financing details in a 2nd column. (period)On the "statement": List price (!), no rebate, $1,500 for some "maintenance" plan." -- $3,000 AT LEAST that we were robbed of.Their response: "Tough, she signed the papers." !!!