Used Cars for Sale at Carlson Toyota in Minneapolis, MN

Donna R

Jul 17, 2015

Had a nice experience when looking for a car that was easy to get in and out of for me. Robert was very good at guiding me to the right car. He was kind and took time to explain things to me. He worked hard to get right car for me to try ( it was off the lot temporily). Also another sales person named Eddie talked to us and gave me some good info while I was waiting for Robert.

Deb

Jul 1, 2015

Recently purchased my 2nd car from Carlson Toyota. Didn't really want to shop for a new car, but the deer accident forced me into it. Wendell Harren made the process easy, efficient and a pleasant experience. Everyone we worked with was professional and knowledgeable. It went better than I could have hoped. Very pleased with the experience.

active grandma

Jun 16, 2015

Blong Vang sold us one car and we will go back to him when we purchase another Toyota. He gives us all the information in writing. He listens well and there are no 'games' to play. No high pressure. Very knowledgeable.

Cindy S.

Apr 30, 2015

I worked with Stephen Boulka on the purchase of my new Rav4, and was very pleased with how the whole experience went. He was very informative, friendly, and went into detail on how everything works inside and outside of the vehicle. He also found exactly what I wanted when Carlson didn't have the interior colors that I picked out. I would totally recommend Carlson Toyota, along with Stephen Boulka to anyone who plans on buying a new or used vehicle.

Happy Customer

Mar 23, 2015

My wife and I recently purchased our third vehicle from Carlson Toyota in Coon Rapids. Once again, we got a great car at a great price, we couldn't be happier! But, we want to let everyone know about Wendell Harren, our Sales and Leasing Consultant. He is extremely knowledgeable, making the process effortless, but he is also a great guy! We always enjoy working with him. If you are looking for a dealership that you can feel good about, and good people who will really take care of you, Carlson Toyota Coon Rapids is the place, and Wendell is your guy! Thanks again Carlson!

Gina J

Feb 4, 2015

I recently leased a 2015 Toyota Corolla. The entire process, from choosing a vehicle, payment process and paperwork, through becoming acquainted with the vehicle was professional and easy. The salesperson, Wendell H was outstanding. He spent over an hour explaining everything to me in a knowledgeable and patient manner. (I am not very technologically savvy!) He even rode with me for a test drive to make sure I was comfortable. I love my new car and am extremely pleased with the entire lease process. Thanks Wendell!

Tim H

Jan 24, 2015

Preston is a very good salesperson. Not pushy, but knowledgable. He helped my buy the right vehicle (truck). We have bought many units from Preston, a top salesman and a nice guy!!

Keith and Gail

Jan 21, 2015

We had the pleasure of working with Nick Froemming as our salesperson. Until we picked up our Tundra all of our dealing was conducted through emails and phone calls. Nicks attention to our questions and requests for options was timely and accurate. I had never purchased a vehicle sight on seen before but Nick made the process easy. I watched as our truck was prepped and the attention to detail was obvious. This is our 5th Toyota and thanks to Nick and the staff at Carlson Toyota we will be back in the future.

Marne

Jan 15, 2015

I had been searching for a vehicle for my daughter for 2 months. The last used vehicle that I had purchased was from another local dealership and I was trying to work with them. The salesman was trying to work with me but his "manager" was a different story. I knew I was no longer interested in purchasing a vehicle at that dealership and it was time to move on. I searched vehicles on the Carlson Toyota's website and found a vehicle I wanted to test drive. I sent a message through the website and Jihan Moore in sales, contacted me very quickly with regard to the vehicle. Within 2 hours I was at the dealership meeting with Jihan and test driving the vehicle. Jihan was VERY knowledgeable, professional, patient and kind. The used car manager (who I also met and was also very kind) and Jihan worked with me. I ended up purchasing the vehicle at a VERY reasonable price. I then had the pleasure of meeting with John Weiss "the finance guy" who was also amazing! He moved things along very expeditiously. His professionalism and sense of humor is second to none! I have already told Jihan I will be back to Carlson Toyota when we purchase our next vehicle. Thank you Carlson Toyota - seriously, you are the best!

Kaylee Clark

Jan 10, 2015

Me and my boyfriend just bought a 2015 corolla and we worked with Kelly Rogers , she was absolutly amazing ! I honest could not have asked for better sales person ! When we bought the car , somehow there was a little scratch on the winshield and they noticed it before we even did and were already talking about when we can schedual a time for them to fix it for free ! I honestly could not give them a better review ! Another reason why they were amazing is because we bought the car on jan 1st so most insurance company's were closed due to the holiday so we were sitting around for 3 hours trying to figure out insurance stuff and they were so polite in asking us how things were going and If we needed anything ! And one thing we really loved about Kelly is when they first brought the car up for final look threws , it got a little dirty from sitting outside in the snow for a couple minutes , and Kelly told them to take it back because it was not clean enough yet , (it was not the cleaning people's fault , it was because it was outside) HIGHLY RECCOMAND KELLY !!! Won't go to anyone else in the future !

Zach Anderson

Dec 30, 2014

I was shopping for a car for my girlfriend. I was looking at a 2011 chevy cruze they had on the lot. I called before I came in and talked with Ken Langham which than became my salesperson. I got to the dealer and the car was pulled up and washed. I than took it for a test drive with Ken. Ken was very helpful in answering my questions. He also worked with me on the price. You don't get to many salesman like that anymore. Overall my girlfriend ended up purchasing the cruze thanks to Ken. He was one of the nicest salesman I have ever worked with and you can tell he is there for you not there to just sell you a car. He is very good at meeting the needs of the customer. You can tell he loves his job. I would highly recommend Carlson Toyota and especially KEN to be your salesperson

Midwest

Dec 17, 2014

Horrible experience that still makes me furious to think about. A summary of my experience: 1. Basically had to drag a salesperson out to talk about the vehicles 2. The person hardly new their own vehicles and inventory. 3. The salesperson wreaked of cigarette smoke -- I initially thought it was the car and refused to consider it. The salesperson told me it was just him and turns out, it was. 4. The negotiating process is ridiculous as they always had to consult their boss in the 'back room'. 5. I had to wait more than an hour an a half after signing so I could speak with the high-pressure condescending extended warranty person. 6. After being told no multiple times, the final salesperson continued to draw out his condescension toward my spouse and I. 7. The final salesperson convinced us we had to get truck plates instead of using our traded in plates. When our plates arrived they weren't even truck plates! I would absolutely stay away from this dealership. Toyota makes a great vehicle and it is unfortunate that I had such a terrible experience trying to get one.

Andy Isle

Nov 18, 2014

The receptionist/phone contact was terrible; however direct contact with salesman, Blong Vang, financial, etc. was excellent. The vehicle and customer service turned out to be better than we had expected. The salesman went above and beyond to make things right.

Blokhi

Nov 7, 2014

Was working with two sales persons, manager and billing man. Was changing my mind, but people were understanding.

New Outback owner

Oct 27, 2014

I was trading in my old Jeep. I was a little worried at first because they offered almost half of what my car was worth. However, Wendell understood where I was coming from and worked to get to a fair trade-in price. He clearly showed me that he wanted to earn my business. Besides all that, Wendell was an absolutely professional the entire time. We went on a test drive, and he talked me through the car. He gave me info on the previous owner and showed me the carfax. When it came time to get all the paperwork done for the loan and the trade in, Wendell was really friendly and made the process worry-free. He was friendly, personable, knowledgable, and earnest. I would go back and work with Wendell again! The dealership itself look brand new, despite being 8 years old (the building anyway), so you can tell they take care of it. All the other salesman around seemed like genuine people just wanting to get people into good cars for them. (I visit a lot of dealerships in the Minneapolis metro area, and this is one of the best) Go to Carlson Toyota and ask for Wendell Harren.

car buyer

Oct 20, 2014

Jihan Moore was our sales associate. She was very knowledgeable and courteous in helping us find the exact vehicle we were looking for.

Jean

Oct 17, 2014

Wendell Harness took care of us throughout the process and explained everything including at length the operating systems of the vehicle to someone who had not purchased a car in many years. Dave Nixon-The Manager was also attentive and professional throughout the transaction

Timothy Outdoors

Oct 17, 2014

Found a great used car and the process was quick and simple.

M.C.

Oct 14, 2014

I have now bought my third car from the same sales guy at Carlson Toyota. Wendell has always been very helpful with my car buying needs. He has never pressured us to buy before we are ready. I have and will continue to send people I know to see Wendell at Carlson Toyota to help them find the car they are looking for. I do all my service work there and I am very happy with them also.

Plus size girl

Oct 9, 2014

I accompanied my friend to Carlson Toyota because she was interested in getting a new vehicle. While there I started to look at the Highlander and really liked what I saw. While she was busy with the buying process I approached another salesman to see if he could assist me. I asked if he could help me obtain a trade value for my Honda because after looking I was interested in pursuing the Highlander. I am a plus size girl. The salesman looked at me and said that they don't have time to appraise cars for people who are not serious buyers. He then pointed out where the free cookies are and told me I should go over and have one or two.

Acw

Oct 3, 2014

We came in to look and walked out with a new car. We had the opportunity to meet everyone at the Dealership. Jihan did her best to keep us informed of the process and made sure our questions were answered and concerns were addressed. I would recommend Jihan as a great sales person and the dealership to any of our friends.

JM

Oct 2, 2014

I've been having problems with my (non-toyota) car and had it towed in. Tyler was My service writer, he was knowledgeable and very friendly. Jeff the service Manager was also very helpful and got me into a rental for the day as well. My repairs were done very quick and Tyler even called to let me know what repairs I needed to get back on the road and also when My car was ready. This was My first time servicing My car here and won't be My last. Thanks Tyler and Jeff!

Toyota Lover

Sep 26, 2014

I had the best experience buying a car at Carlson. I had the greatest Sales person, Jihan Moore. She was friendly, very knowledgable and helpful!! Customer for life! The facility was also very inviting and comfortable. The whole process couldn't have gone better. Thanks Jihan, your the best!!

sad rusty toyota owner

Sep 25, 2014

I had issues with the service dept and got run around and smart talk about a warranty claim until my warranty expired even thou it had a tsb stating the rust threw on my truck was covered.

The car guy!!

Sep 23, 2014

bought a new tundra great pricing my salesperson Mr. Wendell was straight forward and very easy to deal with. The final paperwork was actually fun and we left with a smile. Want to buy all my cars at carlson!!!

Elizabeth

Sep 23, 2014

Very nice and easy process buying my Highlander. Fair price and easy finance process. Sales staff took lots of time to explain the vehicle to me and all the different options available.

Hommer

Sep 20, 2014

Jihan is very knowledgeable and extremely funny. She has such a great personality we had fun buying our Rav 4!

B. Robinson

Sep 20, 2014

So impressed with sales (Eddy), and staff. Best experience yet. Shopped a few dealers and I was drawn in by my first call to Carlson Toyota. A big thanks to you all involved. Top review to you! This is what customer service is all about! -B. Robinson

Carrie

Sep 20, 2014

Jihad was excellent! She worked with me prior to even stepping foot in the door. Now I am leaving the proud owner of a new Prius. :) Couldn't be happier.

Larry

Sep 19, 2014

Jihan provided me with all the answers to my questions with no sales hype or garbage. I appreciated her honesty. Future purchases, she will always be my first stop. Thanks again Jihan

usedcamry

Sep 15, 2014

Me and my wife were shopping for Used Camry and went to this place to check out their inventory. The sales person- Jihan had no knowledge about the car. We asked her if Camrys have continuous vehicle transmission and she was stumbling, then she messaged someone and after getting the answer, she told us. It is okay if they do not know something about the car but she cared nothing about treating customers with respect. It was priced way too high compared to other dealers but as we liked the car, we tried to work a deal. She did not even show interest to work a deal. Later we tried to work with a manager and from discussing with the manager, we came to understand that this dealer is so worthless. The manager did not even bother to hear us, he told in an impolite manner that it is the final pricing for the car. We said treating customers impolitely gives no customer satisfaction for someone who is interested in buying from them for which he repeatedly said "I DO NOT CARE ABOUT CUSTOMER SATISFACTION". He repeatedly said he is not point blank but kept his conversation point blank. No way they are friendly and no wonder they have such a low rating. The car is still in their lot and it will unless they behave with respect.. Avoid this place !!

Wild Fan

Sep 5, 2014

I saw a used Camry online that was at Carlson in Coon Rapids. I sent in an email request to see if the car was available and Tim called me right away and let me know the car was available and we set an apt for my wife and I to go see it. Tim met us in the showroom, which is very nice by the way, and showed us the Camry which he pulled up front so it was easy for us to look at it. My wife and I both really like the car so we decided to buy it. Didn't really negotiate since I knew it was already priced fairly. We got the paperwork done, Paul did a great job of efficiently getting us in and out. Thanks to Tim, Paul and Carlson Toyota. We love our car!

Dave

Aug 26, 2014

We recently purchased a car and had an amazing experience. The dealership is top notch and a very relaxed environment. Everyone there was very friendly and helpful and made it a fun purchase. We look forward to doing business with Carlson in the future and telling our friends. Thanks a lot and we love our Toyota Highlander!

Unhappy

Aug 17, 2014

I took my Rav4 in for the 20,000 mile maintenance. When I received the vehicle back it appeared that a can of soda had been spilled all over the center console. There was a puddle in one of the cup holders in the center. I went inside to complain and ask them to please clean up the mess that someone made in my vehicle and they refused and told me if I was not happy then I should find a different dealer to go to for my service in the future.

Lied to by dealer

Jul 20, 2014

Took vehicle in for oil change and tire rotation under Toyota Care (included in new vehicles for 2 years for free). I watched as they pulled vehicle in, lifted it in the air, and changed the oil. They then lowered the vehicle down, never rotating the tires. The repair order said they did an oil change and tire rotation. When I mentioned this to the service rep he said they did rotate the tires. I said I watched the whole time and the tires never came off the vehicle. I left and will never buy from them again. I will go to a different dealer for all future service.

Sue

May 14, 2014

I purchased my 2010 Camry V6 through the fleet department at my credit union. I have had it serviced at Carlson Toyota because live in Blaine. Last January, my car was in for over night service. I pick it up the next day around 5 pm. It had snowed 7 inches and they had just cleared the parking lot. A young man went to get my car and bring it to the front door where I was. The young man got in my car and drive past the oil change bays. He did not brush off the 7 inches of snow off my car. He didn't even brush off the windows! Literally drive my car across the parking lot and could not see! I went and got a service manager and explained what the young man did. Really? I spent 20 minutes scraping my windows. I guess I should be glad he didn't hit any vechiles driving across the lot. Unreal. I have had numerous issues with this dealership. Brought the car in for the same front end "clunk" 3 times. They could never find the problem but Luther Toyota did. No clunk. Weird. My car is bright white. On 5/10/14, I bring my car in for an oil change and tire rotation. I get my car back. On the hood of my car is 2 large male adult hand prints in oil. I go back in to the dealership to ask them to remove it. Seriously. Then I get in to my car and is oil is all over the steering wheel and the shifter. I do not expect shotty work from Toyota. I am done with this dealership.

JulieL

Mar 30, 2014

I brought my new Rav4 in for oil change and tire rotation. Lo and behold, the service guy tells me I have 4 punctures in my tire and it must be replaced. And since it's all wheel drive, I will need 2 new tires for a total of $550. So, I believe him and give the okay to order the tires. An hour later, I reach my husband who declares the story nonsense and tells me to go to Discount Tire for a second opinion. The outcome? Only 1 puncture, which Discount Tire repaired for free. Had I needed 4 new tires, the best tires Discount Tire sells would have cost under $400 installed! I believe I was lied to and taken advantage of because I am a woman. Are we back in the 80's? After buying 2 new cars here, we will never be able to trust them again.

Tom

Mar 14, 2014

We had a great buying experience. Lots of attention from all dealership staff, clean and pleasant environment, and a good deal on our new van.

Toyota Fan

Aug 10, 2013

I drove around the lot 5 times, right past the showroom door. I stopped twice to get out of my vehicle to look at a couple of their vehicles for sale. I was never approached by a sales person. If you own an older vehicle, and are looking for "pre owned" vehicles, don't bother shopping at Carlson Toyota of Coon Rapids. They don't care about that kind of clientele.

kuldford

Jul 15, 2013

Let us tell you about our 2nd purchase at Carlson Toyota. Keep in mind the 1st time was a bit of nightmare and don't get me wrong I do have somewhat high expectations when I am spending my money. I want good quality product knowledgeable staff with good communication skills and follow through. My 1st experience was not good but they worked hard to keep my business and after using their service center over the last 2 and half years I felt it was worth giving them a second opportunity when looking to make our next purchase. We purchased a 2013 Toyota Sienna Limited Awd on June 29th we ordered 3m film and Auto Armor wanted to protect our large investment. We also paid to have a receiver hitch installed $300 (same hitch online $160 & 20 minutes to install) figured hassle free let them do it. We went to pick up our New Sienna after being told it was ready 9 days later keep in mind 1 Sunday and 1 day was the 4th of July we get there the new car is filthy we had to wait 3 hours for them to "clean it" and it was still dirty. Asked the rep was the auto armor done and he said yes. Also the wiring harness for the tow package was not installed and on top of all of that they misplaced the bluetooth headphones for the dvd unit. Okay it is not going well. We drive it home for the night and decided I don't believe the auto armor was installed and go back the next to only find out it was not. So I was told it would be 2 days process and guess what 4 days later keep in mind no communication was done from the dealerships it was me texting my sales rep. we get the Sienna back still no wiring harness but at least they they treated the car and cleaned other than a stain on the headliner oh yea they fixed a chip we noticed on the paint as well. This time i noticed that my car which had 33 miles now has 84 miles (t-minus 4 gallons of gas) on it I asked the rep and he said it was treated of property which is weird because our finance guy said it was all done in house, when we purchased it. Well our time and troubles have seemed to be shrugged off. I am not overly mad at my sales man he was a stand up guy but this over all experience has once again made me think twice about Toyota and Carlson, I do not think I will be giving them a 3rd chance. Still waiting to receive my other missing bluetooth headphones and not sure about my wiring harness was told they only have 4 prong not 7 available at this point either would be beneficial because a receiver hitch without wiring it is just a ticket waiting to happen.

CrooksAtCarlsonToyota

May 21, 2013

By far the worst buying experience of my life! Bought a used truck from them and it had many major problems that were stated as in proper working condition under their inspection. They refused to take responsibility for their mistakes and now I'm out over $1000 in repairs. They kept the vehicle for 5 days before I had to call them, I spoke to at least 5 different people to get an answer. Their idea to help me was to quote "give me a good price if I would like to trade the truck in for something different." Carlson Toyota's motto reads, "Your gonna like it here! Its more than our motto, it's a guarantee."...I think not! Please, if you are reading this review, do NOT waste your hard earned money on these crooks. Also, the sales person Roger Thomas is a pushy, shiesty, a-hole. Buyer's Beware!

NotAfan

Apr 26, 2013

Horrible managers. Had an issue, brought to their attention and was treated & talked to like a 12 year old. Worst buying experience of all of the 16 cars bought in 12 years. WORST!

2retirees

Oct 2, 2012

Sarah Persons was very convincing .....did a good job selling us a new PRIUS when we were just "looking" at the vehicles. Nice dealership!

DavidJ

Jul 18, 2012

While the temperature hit near 100 on Monday I decided to go shop a few dealers for a new Toyota Rav4. I went to 3 dealers in the area and ended up buying from |Carlson Toyota because of the OUTSTANDING service I received. Not that the other dealers I shopped at were terrible,no. It was that the sales person and staff at Carlson were just "aware" of the details. 1) when I first got to CT the salesperson offered me a bottle water.2) when we decided on the Rav4 I wanted to test drive he insisted that a wait inside while he "cooled off" the Rav4 before we go. 3)The person that appraised my old car took me with and then showed HOW he goes about arriving at the value...step by step. Very cool. 4) the price of the new Rav4 was given with a great discount and I still had the ability to negotiate the value of my old car....(I got an extra $400 because I had extra keys and I informed them I had receipts for a recent brake job). 5) The facility is the nicest I've seen. I waited to do the paperwork and while I waited I could see that the service department was busy,but the customers looked happy and comfortable. Lastly, I would say that Carlson Toyota was the best shopping experience I have ever had........... You have taken the time to read this....take the time to check them out.

JessE

Apr 23, 2012

Had a really great experience at Carlson Toyota... particularly with Jim Baird. Incredibly friendly, easy to talk to, didn't pressure, really wanted to understand what I needed and could pay for. Has followed up with me multiple times. Great guy! Great Place! thank you, Jess Elias

SUV Enthusiast

Apr 20, 2012

Best dealer in town, great service, honest dealership, and very helpful. Best Service department around

Car Reviewer

Mar 7, 2012

Absolutely horrible customer service. I do not recommend Carlson Toyota to anybody. That was another review I saw for this place. That may be too kind for this place. Dishonest dealership would be a better word to use. I will never buy a Toyota after visiting Carlson Toyota. Stay away I wish I would have read a review before I wasted hours of my life at this place.

Car Lover

Mar 2, 2012

Absolutely horrible customer service I just saw this in another review for this dealer. I would say the same, actually the worst customer services I have ever had at any dealer ship. If this is how this dealership is ran stay away. I also would not recommend Carlson Toyota to anyone. Unless you like to misery.

Unhappy

Jan 15, 2012

There is a difference between saying "our priority is a satisfied customer" and actually acting on it. Car salesman had almost zero knowledge about the car we test drove, and ended the test drive with, "park it back there, unless you're going to buy it now." After a few days we did really like the car, so we did purchase it. We picked up the car, and the gas tank was almost empty. When we asked if they would fill it up, Carlson said, "no, we only do that on a new car, why would we do it on a used car?" Hmmm.....maybe for good customer service??? The tabs expired in one month, so we had to call them and ask for the new license plates/tabs (they never issued us a temporary permit), and were told they were on order, and would be mailed to us as soon as they arrive. As soon as they came in, we were called and told we had to pick them up, no delivery. Since purchasing the car, we've had ZERO follow up from them to see how the car is, or if we are satisfied. Absolutely horrible customer service. I do not recommend Carlson Toyota to anybody.

gorgotm

Dec 11, 2011

Good experience. I made the Appt through Cars.com They had the sales rep and car ready when we arrived. After test driver I questioned the need for a timing belt. They split the cost with me. The highlander was in graet shape. They gave me a copy of the total service history.

snubbles

Nov 1, 2011

many issues in dealing with salesman and aranging a purchase. told many things that werent the case...was told be 3 diff salesman that they were the one to take the car i was interested in, in on trade.....