Used Cars for Sale at Carman Ford-Lincoln in New Castle, DE

Julz

Oct 18, 2016

Bought my first car tonight from Carman and had a wonderful experience. The staff was very knowledgeable and helpful. I am very happy with my purchase and would recommend this dealership to anyone.

LTC

Oct 16, 2016

I was very indecisive and Mark and Todd were extremely patient and helpful. I made 3 trips to that fabulous dwalership till we found something I loved AND in my budget.

aesr

Oct 16, 2016

I took delivery of my long anticipated 2017 Lincoln continental on October 14 th. I had ordered it about five months ago when Carman could first place orders for the new model. It is an eye stopper plus wit having only driven 120 miles it seems an amazing improvement over my 2013, which i really enjoyed for 107,000 miles.This is the fourth Lincoln since 2006. Plus I've purchased three Fords as well. Service, support and attention to detail makes this dealership exceptional. I feel I got a very fair deal, great personal attention from Dan Shine and sales manager Frank. Wrapping up delivery and paperwork with Erwin was a delightful experience. I know from my past experiences this is a great place to buy a car. Herm Bloom

cowboys50

Oct 14, 2016

This is the first dealership I've gone to that made me feel at home. I have served in the U. S. Army and now retired. During my military and civilian travels, I have visited several Ford dealership, but none like Carman Ford. As I was pulling into Carman Ford, I was greeted by salesman Mark Zambrana in the parking lot. We shook hands and proceed to talk about my favored subject, "Ford Trucks"!!!!!!!! Mark, introduced me to business manager Bob Hepner and from that point on, they both made me feel like I was part of the Carman Ford family, by going above and beyond to get me qualified for a Ford Truck. They both took the time to keep me posted on the Truck I was wanting, and had me financially qualified within 72 hours. I was very grateful to Bob and Mark, because of their timeless effort to reach out to me, and that is what I was more sold on then the Truck itself! Again, I want to Thank Mark and Bob for a "JOB WELL DONE". Dave Duncan

lee

Oct 14, 2016

my experience here at Carman Lincoln was a pleasurable one. Sales associates Greg Futch, JJ and manager Bob Karen, were all exceptionally helpful in working with me to get out of a 2yr lease and into a new "2017" Lincoln MKC for a great deal. I would highly recommend anyone interested in a Lincoln, to stop by their dealership and speak with any one of them.

Nurse David RN

Oct 13, 2016

Excellent experience, professional salesman, no pressure, no rushed feeling and most of all, JJ Nichols listens to the customer.I was truly satisfied with everything and I'd give it 10 stars if there was the option.

Toland Van Stan Jr

Oct 13, 2016

After visiting another dealer for the same model, I thought I may have had a deal, but, for some reason, was not quite comfortable. I stopped by Carman just to support the notion I had already decided. I was more than pleasantly surprised after coming to Carman. Nick listened to what I was really after, took me to the lot, and, not only did they have the car I really wanted, but the deal not only better, but handled far better than I expected. Both Nick and the manager walked me through several ways to handle the financing. Although there were several options, they did not pressure us or try to lead us in any direction. The entire experience was one of the best I have had in over 50 years of car buying. I will recommend Carman to my friends.

DonnaP

Oct 11, 2016

JJ Nichols our sales person was knowledgeable, helpful and professional in our search for a car. He was patient and accomodating during the negotiating process. This is our second car purchase from Carman and would recommend this dealership and the staff.

Ted Gill

Oct 8, 2016

Amber displayed excellent customers skills, it was great working with her.

billf

Oct 8, 2016

Just picked up our new MKZ from Carman Ford & Dan Shine was our salesman. We are very happy with our new car. Dan is informative, no hassle, honest & respectful. We really enjoy dealing with him. He is the best. Bill & Rosalind Farquhar

royal00star

Oct 6, 2016

Everyone was extremely helpful with the purchase of my new MKZ. Dan was very knowledgeable about the vehicle and was able to answer all my questions. Frank was able to find the exact vehicle that I built on line and helped make the deal happen. This is the fourth vehicle that I have bought from Caraman Lincoln Ford and nothing says more about a dealership then returning customers.

Lisagb

Oct 4, 2016

I went to many dealerships in search of a car that would last me awhile, my last stop was Carman ford where I did purchase a Vechicle that was in great condition.I couldn't have asked for a better salesperson then Chris....and will recommend Carman to anyone looking for a car. Lisa

Speedracer

Oct 3, 2016

Mark was a very professional salesman , he sold my father a 2013 Ford Taurus on a late Saturday afternoon , he made my father feel very comfortable with the car & personally ; I would definitely recommend people to this salesperson & dealership . We were very pleased !

Bill Fairweather

Oct 2, 2016

My wife and I had a great experience at Carman Ford! Great customer service! Nick Messer was a very helpful and knowledgeable sales person. He took the time to show us around the entire facility, including the amazing service center. He also took the time to go over every detail of the new Ford Explorer that we purchased. The financial gentleman that we dealt with Bob Hepner was also a pleasure to deal with. I would recommend Carman Ford to all my family and friends!! Thank you.

ORW

Oct 1, 2016

This was one of the easiest purchases I've ever made. Our new MKX has everything we were looking for in a new vehicle, and the folks at Carman just cemented our decision to make the purchase. We have two small children (under three years old), so the entire process took four different trips to Carman. Gary and the rest of the sales team did an outstanding job of accommodating our schedule/situation. When I had the time, Gary had the time. And, there was never any pressure to make a deal before I left the dealership. On my second visit, the only visit without the kids, Gary spent nearly two hours discussing what would work best for my family and answering all of my questions. At no point did I feel pressured to add options or features that were not essential, even though they could have resulted in the sale of a more expensive vehicle.Purchasing a vehicle from a luxury brand comes with certain expectations, and the team at Carman Lincoln did not disappoint.

picspride

Oct 1, 2016

Chris helped my son purchase a truck. He treated my son with respect and discussed many options and ideas that fit my sons criteria. As it was my sons first big purchase, Chris included me in the conversation and allowed me to voice my input. Although it was my sons decision I respected Chris's approach. I showed interest in a used truck, but Chris, through his research offered me alternative that could better suit my interest. I stayed with Chris as my sales professional for the way he treated my son. Chris worked with me and did not push too far, he respected my point of view and where my thought process and position I took on looking for a vehicle. I will recommend Chris to my friends who are looking for a new or used vehicle.

JonF

Sep 30, 2016

Purchased a used Lincoln with Greg C. Great person to do business with. Explains the vehicle purchase process clearly. I would come back here again.

Larry

Sep 30, 2016

We just purchased a Firs Focus for my daughter. It's her first car and Mark Z made the process easy and enjoyable!

Monica V

Sep 30, 2016

I have never found a dealership I wanted to revisit, let alone a sales consultant. When I was looking for a car for my step-daughter the first place I went was Carman Ford and asked for Chris Brousseau. He was so wonderful when I purchased my car that I wanted to return and have him help her find one. And anyone who has a teenager understands how difficult it is to look at cars with them for they are more interested in the auxiliary port for there phone than the practicality of the car. Chris not only listened to her in what she wanted but also what we were looking for including price. We ended up leaving with all of us being happy, how often does that happen that the parents and the teenager both leave happy and in agreement. And not only is Chris a great guy but Mike Sipala is the best as well, they will work with you and do everything within their power to get you the best deal they can on your sale and trade. Again Chris and Carman are my first stop when looking for a vehicle.

Paul

Sep 29, 2016

Great experience Nicholas got my deal done exactly as promised One of the very few times I've bought a vehicle and felt like I was truly appreciated for the businessHighly recommend Carman ford to anyoneConsidering a vehicle purchase

Al Tennis Coach

Sep 28, 2016

Gary Santoro, Leasing & Sales Consultant and his Manager Frank Azan were responsive, professional, thorough and helpful in my recent lease purchase. Both were pleasant and caring in our dealings.

Marge Thompson

Sep 28, 2016

Great experience with everything. Feel very welcome when there right at home My husband and I have recommended to everyone we talk to that is interested

Kamryn2001

Sep 27, 2016

Awesome, kept in touch daily! Very willing to do anything to accommodate us! Best overall experience thus far in our car shopping experience. This would be my number one pick if I had a recommendation for anyone, and mark to deal with totally awesome

The Burleys

Sep 26, 2016

Greg Carraway-Futch was my husbands salesman. His customer service delivery was Outstanding . And he has a great personality. He treated us like family. We will refer our family and friends to Greg to enjoy the same type of Outstanding Customer Service that he provided my husband and I.He was very informative and professional and he answered all of our questions and concerns. This was our first dealership and our last. PS: Greg I will be back in 2018 to trade my Kia and purchase that Lincoln MKZ!!Keep up the Good Work!!Thank you Yours TrulyEdward & Burnetta Burley.

RJN

Sep 24, 2016

The most relaxing experience in car buying I've ever had! The staff we worked with listened to our requests and exceeded each one. They were knowledgeable and honest; polite and respectful. I never felt pressured. Truly a classy establishment.

Anna

Sep 24, 2016

My husband and I had an awesome experience at Carman Ford! Great customer service! Chris Brousseau was a very helpful and knowledgeable sales personI will recommend Carman Ford to all my friends!! Thank you.

cj67

Sep 23, 2016

My husband and I dealt with salesperson J.J.NicholsWe couldn't have had a better experience.He was very kind and considerate of our situation,and did everything possible to help us obtain a car.He was very pleasant and friendly.He also showed very professional salesmanship skills.If he isn't listed among your top salesmans,then he should be!!"Kudos"to J.J.We would highly recommend him to others seeking a car!!!Kenneth and Cecelia Jackson

Anna

Sep 20, 2016

I recently purchased a 2017 MKC from Sean Nichols and it was the best purchase experience I have ever had ! They worked hard for my business and provided me with excellent customer service ! I will definitely purchase my future cars from Sean Nichols at Carman Lincoln !

AJ

Sep 14, 2016

Amber is a very friendly sales person. Would recommend highly!

Melissa

Sep 14, 2016

Carmen is great to do business with. Extremely friendly, easy to work with and helpful group. No pressure. Great place. Highly recommended.

notruckthissummer

Sep 14, 2016

my f150 got hit in front of my house back in june. When I took it to carman ford I expressed that I needed it back for work asap...I took it to a ford dealer thinking things would be fixed right and go quicker. I was told it would be done in a week , it did not... then I was promised it back on about a dozen other dates throughout the summer. I then asked if they would do a trade in on the damage truck and let me buy a new one. I was told no. I then called the sales manager but a return phone was never made back to me. It took 3 months to fix my truck. I made numerous phone calls asked to speak to various managers and even the owner. Never got a call back. The staff was always polite so it was hard to get angry but having the entire summer without my truck took away all the faith I have in this dealership. When I picked it up they apologized numerous times and offered to detail my car. I am not sure how many months that may take so I will pass on the offer... I really wish they would have just communicated with me instead of ignoring me. This rating is for the body shop but got to say I do not think I would even consider buying a vehicle since even the owner failed to respond.

lostthesummer

Sep 14, 2016

my f150 got hit in front of my house back in june. When I took it to carman ford I expressed that I needed it back for work asap...I took it to a ford dealer thinking things would be fixed right and go quicker. I was told it would be done in a week , it did not... then I was promised it back on about a dozen other dates throughout the summer. I then asked if they would do a trade in on the damage truck and let me buy a new one. I was told no. I then called the sales manager but a return phone was never made back to me. It took 3 months to fix my truck. I made numerous phone calls asked to speak to various managers and even the owner. Never got a call back. The staff was always polite so it was hard to get angry but having the entire summer without my truck took away all the faith I have in this dealership. When I picked it up they apologized numerous times and offered to detail my car. I am not sure how many months that may take so I will pass on the offer... I really wish they would have just communicated with me instead of ignoring me. This rating is for the body shop but got to say I do not think I would even consider buying a vehicle since even the owner failed to respond.

Hunter , Karl 10

Sep 11, 2016

We were very satisfied with the personal treatment we've received when making a decision on our new purchase.I would highly recommend Carman Ford Lincoln to everyone I come in contact with to choose this dealership.

Linc17

Sep 11, 2016

Greg C showed us all cars on the lot that came close to our specs and advised us of the pros AND the cons of each car. He was honest, knew the inventory, and admitted he didn't know the answer to questions when he didn't.

Gemini Dave

Sep 10, 2016

Having been in the car business in Sales and Management as a Business Manager for 34 years, I think I know a little about professionalism. If you can deal with a Family owned Dealership with unquestionable integrity that is "second to none," it has to be Carman Ford-Lincoln!Gary Santora, Frank Azan, and Larry Giacchino???........Three names you must remember!! A sales associate, manager, and owner that surpass anybody you will ever deal with!!!!!!!! Dave Muza

Debbie

Sep 9, 2016

Very pleasant experience. Everyone was very courteous. Atmosphere was very relaxed, friendly, not a hint of pressure. My salesperson was polite, very helpful, very personable- honestly, he made this purchase the best, by far, that I have ever experienced.

lizamvl

Sep 9, 2016

John made finding and leasing my new car very easy. He is very friendly and personable. Great job! Thank you for the great service John!

KNes78

Sep 8, 2016

Shawn and Frank made my car buying experience a happy one . Thank you for taking the time and working on the deal . I would definetly recommend this dealership to others . Thank you !

Drema

Sep 7, 2016

Thank you Shawn,Frank,Bob H and Bob K for all your hard work ! It was an easy buying process and enjoyable I highly recommend you guys for someone else's experience .

Edie C.

Sep 6, 2016

GREAT EXPERIENCE. STAFF WAS EXCELLENT. SHAWN NICHOLS AND FRANK AZAN WERE DELIGHTFUL. VERY PERSONABLE. THE ADDITION OF PAUL MONTEFIORE AS SERVICE DIRECTOR WAS AN ADDED BONUS. HE IS THE BEST.

Jcc9321

Sep 2, 2016

Cars all clean ,good prices , JJ was helpful and willing to negotiate

Elijah

Sep 2, 2016

The dealer was very pleasant , patient and took very good care of me. Everyone was helpful, answered all of the questions I had, offered refreshments and made sure I was comfortable.

Samuel Yates

Sep 1, 2016

I was just recently at Carmen Ford, although I did not buy, Amber made me feel at home and confident in any decisions I was making. She was very informative and pleasant and if I am to buy I will be back at Carman.

cja63

Sep 1, 2016

Truely one of a kind dealership! I had the pleasure of having assitance from Larry Giacchino, Dan Sine, Frank Azan, and Erwin Lee. Each employee had the upmost respect and knowledge in assiting me in every way possible. Thank you for helping m e with my purchase of my MKC! Sincerely,Chrystina DeVito

sharpei327

Aug 31, 2016

Vehicles are fine but the service is less than stellar. Lies, lies, lies, indifference and lack of empathy. They do NOT know how to recover from their poor service; instead, they hang up. Larry, the owner, is the worst followed closely by Todd.

raydep

Aug 30, 2016

Carman Lincoln is a great place to car shop. They are friendly as possible and are ready to help you find what your looking for. This was the 2nd time I purchased a new Lincoln from Carman. I am completely happy. The sale people are great an go out of their way to get it right. EXAMPLE: I wanted a Pin Stripe on my new Lincoln.They picked up the phone and had the Pin Stripe Painter there with-in a half hour...I drove away with my PinStripes and what a beauty of a job......Now that's service that made me smile.

Shannon Stokes

Aug 29, 2016

I had a good experience at this dealership. The saleman qhere very helpful and friendly

Linda K

Aug 29, 2016

The best car buying experience in 30 years. Wish I had known sooner that Carman Ford in New Castle was the place to go. They have a wonderful team who go the extra mile. Greg G. Is a rock star!

Ponchogreatdane

Aug 29, 2016

I went to get my wife a new car at Carman Lincoln, I worked with Greg what a great guy he was very informative with his used cars and all the way up to the new ones, took his time and was not pushey, also I want to thank Frank the sales manager 5 stars for the dealership. I would definitely recommend Carman for your next vehicle, you won't be sorry.

Kirk gonzales

Aug 27, 2016

A great buying experience, and my salesman Greg Futch was the best.!!!

lsp440

Aug 27, 2016

Everyone at the dealership was so helpful. This being my first ever car I purchased myself, they tried everything in there power to help me! Thank you John, and Chris for your generous and kind words!

Joey C

Aug 26, 2016

Awesome experience - everyone was knowledgable - leased a 2016 MKS - beautiful car and the people that took care of us were off the charts - A great deal -- we are very happy

ryanjsparks

Aug 22, 2016

i went late to look at a truck that i already picked out online so there was no waiting around and driving several trucks. the whole experience was nice and i was given multiple options on how to purchase the truck. straight forward negotiations and they even offered to buy a coffee for me and my dad.

mustang fan

Aug 21, 2016

My friend and I were in on Aug.18. We were going to buy your 2005 yellow mustang for 8800. The finance manager proceeded to tell us that we could not purchase it, at this time he insulted us by telling us that our car was not worth nothing. What he didn't know and didn't try to know was that I was sitting with 32000 in my pocket. He had no interest in tying to sell the car. I thought that that was what you are there for.. My whole family and friends have always bought there but no more. Very disappointed with dealership.

sharpei327

Aug 18, 2016

Stopped in to look and walked out with a new 2017 Ford Escape. Best impulse shopping experience I've had in a long time. Not guilted, pushed, finagled, etc. I got exactly what I wanted. John Brooking was the best! I did have to sign 172 pieces of paper but Robert Hepner made it painless! Joe Giacchino was friendly, respectful and he is really cute! See you guys in three years when my lease is up!

Enrique

Aug 16, 2016

its such a great buying experience. Greg Carraway is a very nice guy, so easy to deal with. So happy and satisfied with the car we purchased.

Brian C

Aug 13, 2016

My experience with the Ford used car sales group was very professional and hassle free. The vehicle I purchased was inspected, serviced and competitively priced. Gregg Grimaldi made the sales process seamless, and made the overall experience very pleasant.

Pat656

Aug 13, 2016

My husband and I could not be more pleased with the professional and pleasant staff at Carman Ford. They did a great job researching for a vehicle that met our needs. All the employees were courteous and easy to deal with. Would come back here again.

Bnice43

Aug 12, 2016

I would like to say I am truly pleased with all the services I received would like to thank GREG F for his GREAT WORK

Hrobertson33

Aug 10, 2016

Dealer represented their product well. Very attentive to me, as a customer. Bob Karan did pretty much exactly what he said he was going to do, especially returning phone calls. One minor disappointment my car could have been cleaned better before delivery

mombajet

Aug 2, 2016

The staff was very friendly. They were very professional . We traded a truck for a mustang gt no problem. I would recommend these guys anytime.

Nicole1022

Aug 2, 2016

Scott did a great job helping me lease my new car. I would highly recommend him to other people. Everyone was very friendly at the dealership

LincolnLover

Jul 29, 2016

I worked with Dan Shine who listened to my needs, wants, and concerns. He was quickly able to determine what he had on the lot that fit that window, and was happy to explain why a vehicle would or wouldn't be a good fit for my situation. I highly recommend Carman Ford Lincoln and Dan Shine, particularly, although all parties involved in my transaction were pleasant, kind, and super professional (even late on a Thursday night at closing time!) Dan also helped setup my bluetooth and also get my memory seats adjusted and saved for me. I am so happy with my certified pre-owned Lincoln and look forward to working with them in the future.

GregM

Jul 27, 2016

In my dealings with Greg Grimaldi at Carman it was as easy and pleasurable as car buying can be. Seriously ...I'm a repeat customer!

Charlie B.

Jul 26, 2016

I had a great experience with Carman, most notably due my sales person's professionalism and knowledge. Joe Giacchino was attentive, detail-oriented and thorough from the day of my first test ride to the day I drove out. I ordered my truck (F150 Lariat) and Joe kept me posted throughout the process and ensured that I was informed up to to the day of delivery. The price they offered was very fair and I really appreciated the ease and simplicity of the entire experience. If you're looking for a Ford, go to Carman and ask for Joe!

coastie1996

Jul 25, 2016

I recently purchased a Certified Transit Connect from Carman Ford. Greg Gramaldi was awesome as usual and the process was straight forward and transparent. This is the 4th vehicle we have bought through Greg and he has become a good friend over the years. I originally went in looking for an Escape but after telling Greg what I was trying to do he offered other options I had not considered and we ended up with The Transit..a great choise. I highly recommend Carman Ford and Greg Gralmaldi if you are looking for a New Ford or a good quality used car.

feirer

Jul 23, 2016

Purchased a Chevy at a Ford/Lincoln dealer. I was led to believe that it had the remainder 5yr/100,000 warranty. The dealer knew of the problem but did not offer to fix it, saying that it has to be repaired by Chevy. Rather they gave me $250 toward the cost of repair. Sloppy they should have repaired it for me at no cost. They did advertise the car as under warranty and not "as is".

Gail Bowersox

Jul 23, 2016

I knew I wanted to buy another Lincoln but was unsure of what vehicle to buy. Jai Nichols was very knowledgable explaining what each vehicle was equipped with. We test drove two vehicles, MKZ and MKC, which made it hard to decide which to get. Finally I chose the MKC and I love it! Perfect size for me and my sometimes passengers. Before I left with the car, Jai showed me how to work everything, I haven't had to read the manual!

Richard DiSabatino

Jul 22, 2016

In 2013 I leased my first MKX with Dan Shine. Through the years Dan has stayed in contact with me to make sure that my vehicle was operating properly and living up to the excellent reputation of the Lincoln motor company. Approximately one month ago Larry Giacchino contacted me about the early out program because my lease was about to end.However, Dan had already contacted me about leasing a new MKX. I made an appointment with Dan and he made the whole process extremely easy. As before excellent service and attention to the details by Dan in the entire Carman Ford Lincoln Team. The entire process was seamless! I can't wait to drive my new 2016 MKX! Thanks again to everyone at Carman!

mdegli

Jul 21, 2016

My experience dealing with Greg and Joe at Carmen could not have been better. I purchased a new Ford F-150 Lariet and I am very happy with it. They listened to what I wanted and made sure I got it. The cost was just where I wanted it to be and the added options were presented to me with honesty and integrity. The vehicle was prepared and delivered to my doorstep as quick as could be expected. The Carmen experience was great and they will have me as a repeat customer.

powersports east

Jul 19, 2016

Went to Carman to find a used work truck to replace the F-150 I had with 283,000+ miles. Found a great buy with only 29,975 miles. Exactly what I wanted. Chris, my salesman, was very helpful.

Butch

Jul 15, 2016

I worked with Dan Shine on purchasing a Ford Escape for my wife .I told Dan what I wanted to spend a month and how much I wanted to put down .Dan was able to accommodate me and I was very pleased with that . He went over everything on the car and was able to answer any questions I had.I also leased a Lincoln MKC a year and a half ago and that also was from Dan Shine .He does a wonderful job and helps you in any way he possibly can.

Mark

Jul 14, 2016

Greg Grimaldi is a consumate professional. He answered all my questions, and I had quite a few. He took the time to explain the changes in the new trucks, then searched until he found what I needed. Had the truck brought in the very next day and promptly called to inform me. Greg went over all the features to make sure I was happy with them. Couldn't ask for a better experience. Thanks again, Greg!

Tom NJ

Jul 14, 2016

There were lights out that they didn't or wouldn't fix a marker light and both tow mirror blinkers were not working. When I picked the truck up it was parked by a curb I checked the truck and everything seemed OK but when I got home one of the Nerf Bars/Side Step had fresh white paint and a damage about 18 inches long. I called the next morning and sent pictures and I was just told that it is my problem and I felt like they said I hit something. I traveled from NJ to Delaware to buy this truck and paid over $20,000.00 and thought I would have been treated better. John Brookings was very nice I guess his hands were tied and couldn't help me, they don't even fill the gas tank.

Tadtiwpuzaw

Jul 10, 2016

So unfortunately I have had a terrible experience with this dealership. I went in here in search of a pickup truck. Worked up some numbers with Scott and then decided to go across the street to the Dodge dealership to see what other options there might be. Shortly thereafter my phone rang and Scott said he could actually sell me the Dodge I was interested in because it was also a Carman dealership. I tried to be nice because I know sales associates work off commission and I had worked with Scott first but it turned into a crazy battle with all sorts of drama between the dealerships when I tried to purchase the Dodge from Scott. At one point I actually had to call the manager at the Carman Dodge to have him let me buy the Dodge from Scott because I was told by the manager at the Ford that they wouldn't allow me to buy it at the Ford dealership. So, while Scott had assured me he could sell me the truck, it took 2 days to resolve the drama and did not provide a very good customer experience with me witnessing all the bad blood between the two dealerships. After I finally finished the paperwork (which took about 2 hours despite having secured financing and making an appointment beforehand) I was written an IOU from Scott because my truck had no floor mats. It's been 2 months and I STILL do not have my tags or floor mats (even though I was promised by Scott that the mats were being ordered and shipped to my house). I've had to follow up at least 3 times - never has Scott taken the initiative to update me (even a bi-weekly update would be nice). Definitely can tell he's not that interested after the sale is over. I have trouble reaching someone there every time I call, had to convince them to give me a 1/2 tank of gas when I found my new truck on E, and in the 2 months I've had the car, the check engine light has come on numerous times and I have lost my power steering capabilities in the 2014 truck at random times. Overall, my experience with both of these Carman dealerships has been highly Unsatisfying and I would urge consumers to purchase their vehicle anywhere else.

Edie&John

Jul 10, 2016

Love love everything about our salesman Gregg,wonderfully so easy to work with ,will ask for him every time .he should be man of the year

c.f

Jul 9, 2016

Went to buy a 2006 BMW from beginning to end was a nightmare I was told by two different sales man the car would be cleaned/detailed however me and my husband been there from 6pm to almost 10pm tired and all came home with car to find actually spit in the back seat stale doritos chips and only a half tank of gas rush straight to call the sales man Craig to let him know of the dissatisfaction he replied to me we don't clean used car or give full tank of gas I was shock to what I heard because I bought used car before.... I went back there the following raging and a nice young man took it up in his hands and got my car and in weeks I'll get another detailed but I wouldn't recommend my worst enemy to do business with carman especially Craig the salesman stay away from him ....Ps c from Delaware

riggster102

Jul 8, 2016

I was very pleased our sales person Dan Shine. He helped us in every way possible. Would deffinately purchase another vehicle from him.Joe Riggi

donna franklin

Jul 7, 2016

I recently purchased a new Escape. The extraordinary attention given to me by the sales manager and his team was great. Thank you Todd and Christopher for making this deal happen. I have purchased several vehicles from the Carmen group and highly recommend them.

Silver Shadow

Jun 29, 2016

Needed a new car and Joe hooked me up. He was not pushy and very fair. Worked hard to earn my business and put me into a vehicle that was exactly what I wanted. This is my second car from Carmen and won't be my last.

rocky,1025

Jun 28, 2016

I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A DOUBT TELL YOU THE GUYS AT CARMAN FORD ARE HANDS DOWN THE BEST!!! I HAVE NEVER SEEN SUCH CARING , HELPFUL AND HONEST PEOPLE AT A DEALERSHIP IN MY DECADES OF BUYING VEHICLES. THE 2 MEN I DEALT WITH , JOE GIACCHINO AND BOB HEPNER WERE INCREDIBLE . YOU JUST DO NOT SEE PEOPLE IN ANY TYPE OF BUSINESS THAT TRULY CARE THAT MUCH ANY MORE. WITHOUT GETTING INTO THE DETAILS , MY WIFE AND I FELL UPON SOME VERY HARD TIMES DUE TO OTHER PERSONS CARELESSNESS. JOE AND BOB TRULY CARED ABOUT HELPING US WHEN WE NEEDED IT . MOST PEOPLE DO NOT WANT TO BE BOTHERED . IT IS TOO MUCH WORK , EFFORT FOR THEM . I CAN GUARANTEE THEY WILL HAVE US AS REPEAT CUSTOMERS FOR YEARS TO COME . ALSO , ANY FAMILY LOOKING FOR A NEW/ USED VEHICLE WILL BE SENT THEIR WAY . I WISH YOU GUYS THE VERY BEST IN YOUR FUTURES , AND THANKS AGAIN !!! YOURS TRULY....JOSEPH HEALD

jillian mccloskey

Jun 28, 2016

Had a great experience dealing with Kadir. He was so helpful and went above and beyond to make my husbands first time buying a new truck wonderful.

jonesisappreciative

Jun 28, 2016

I was recently in an auto accident and vehicle totaled. I've always purchased my vehicles from a dealership in BelAir, MD.. I decided to visit Carman Ford due to their great reviews about their sales staff. Prior to my arrival to the dealership, I emailed about a vehicle, I received a quick and welcoming email reply. The same day it was followed up with a friendly call from Brett, the amazing customer service made up my mind to visit sooner than later to see the vehicle which I was interested, although I was still healing and recovering. The same day I went and met with Joseph Giacchino who was concerned about my injuries more than selling me a car. Joe suggested picking me up at a later date when I felt better to see & test drive interested vehicles. Joe's concern and attentive behavior was truly refreshing and appreciative. I researched other dealerships and vehicles online to visit. I was won over from the email, phone call and excellent and efficient customer service by Joe Giacchino. I did purchase a vehicle after my 2nd visit with Joe the next day painful injuries and all. Awesome customer service; great prices which are comparison to Kelly Blue Book; provided informative vehicle history and convenient and quick process in obtaining a vehicle. Thank you for a wonderful car shopping experience. I'll truly refer family and friends.DJ Jones

Cabernet

Jun 24, 2016

I was pleasantly surprised how easily it was to purchase my new SUV. GregC=Futch, Frank Azan and Erwin Lee made the purchase easier than anticapated. Thank you

Zyndal1763

Jun 23, 2016

A touch of class....over the years I've Dealt with inexperienced sales staff..."But" Carman Lincoln...the Experience wasOnly by true professionals understanding our purchasing needs....Hats off >>>Gary SantoraBest regards....

PopaLoka

Jun 22, 2016

I purchased a 2015 Ford Fusion and I must say that I had a great experience. Gary Santora is an excellent salesman and I would recommend him to anyone.

MKC66

Jun 14, 2016

I very reluctantly ventured into the world of SUV's. The Lincoln MKC caught my eye on the road so I thought I would give it a try. Gary Santora met me out front-we took a test drive and I was sold. Gary was great to work with-very patient and knowledgeable with all of my questions. Frank Azan and Erwin Lee were also very friendly and easy to work with. Great experience over all and I love my MKC.

Charlie B.

Jun 13, 2016

I decided to place an order for an F150 as I am particular and my wants and needs. Joe Giacchino was my sales person and he was terrific. He was never pushy and was a true professional in guiding me through the experience - from my first test drive to my first day of ownership. During the period after I placed the order, he was always patient and helpful and if he didn't have the answer, Todd Brabender was there to assist. Their pricing was very fair and the entire experience was a positive one. I highly recommend asking for Joe!

James Baxter

Jun 9, 2016

I purchase 2013 Explorer, used, certified. We had an issue with paint. In a small amount of praise the issue was solved and done in a professional manner, quickly with loaner car for a period of 4 days. The sales person (Nick) and the sales manager, Bob, did a very good job in the solving of the matter, that was beyond their knowledge , and had it solved within minutes of my presents. Your Collision Manager- Guy Salvadori (2579) went over the situation and stated a time frame it would tske to do the job. Right on target! In closing, it was a very nice experience. Thank you very much, Best Regards Jim Baxter P S:I will spread the good word about Carman Ford De.

Carol11

Jun 1, 2016

We purchased a Lincoln MKX yesterday with Sales associate Dan Shine's assistance. Dan was gracious and helpful from start to finish. We looked at used as well as new vehicles taking both for test drives. Dan answered all our questions and addressed any concerns we might have. Dan went above and beyond making the whole experience a positive one.We look forward to a long relationship with Carmen Ford in the years ahead.Ralph and Carol Howardson

Lisa K.

May 31, 2016

I worked with Dan Shine for my recent purchase of a 2016 Lincoln MKX. The dealership had the color of the car I wanted, as well as the interior selection. Dan was most gracious, knowledgeable and efficient with the entire process -- from our initial greeting to the final handshake upon driving off the lot! Bob Hepner, who finalized the paperwork in the Finance Department, provided the same great customer service as Dan. Had a wonderful experience purchasing a vehicle at Carman Ford Lincoln!

JFA1

May 30, 2016

Having spent 35 years as a customer service professional, I found my experience with Carman truly inspiring. You should start a c/s consulting business. This is a serious evaluation. It is rare to do business with a company that is so focused on the customer experience. Although I am old and my Lincoln will probably be my last car, if I had the need purchase another, Carman is the only dealer I would ever go to. From my original contact, through purchase, ownership and servicing, the team at Carman made me feel comfortable, calm, and reassured. I never even thought about the price. Price is not a consideration when you present a quality product and superior service. I would like to commend Mr, Paul Montefiore for making me feel I had a good day on Wed. May 25, 2016, even with the ordinary experience just getting my car serviced. If I still owned by business (retired) I would hire Mr. Montefiore away from you (a little levity).Sincerely,Jeffrey F. Alexander, Loyal ustomer

Dawn R.

May 27, 2016

From my initial contact through Carman's website to the purchase of my new 2016 Lincoln MKC, my experience with Carman Lincoln was fantastic! Great communication with Dan Shine in Sales who sealed the deal with providing an out the door price I was comfortable with. Very relaxed buying experience being welcomed by the owner, Larry Giacchino and Sales Manager, Frank Azan. And, Erwin Lee was very patient with my many questions regarding the finance side of the process. Well worth the hour drive from Pennsylvania where I live!

KYLE

May 21, 2016

Forget what the majority says about car salesman being sharks. John Brooking was the gentleman that helped me with the purchase of my 2014 Mustang and I am very happy with it! He knew exactly what he was doing. Excellent representative of your company. I didn't even have to ask for the "carfacts" because he already had them ready to go. It was my very first car purchase, which is always a big moment in anyone's life, and I am glad I chose the right place. I will recommend Carman Ford-Lincoln to everybody I know! 10 out of 10 experience.

Cwhite2129

May 19, 2016

I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told the sales rep what was going on and he blew me off and sent me to the service department. When I went to get the car checked out I was told I had to pay $500 for repairs on the car. I had to repair the car because the vibrations were getting worse and it was an engine mount problem. When I contacted the sales department and the service managers I was told I could not get a refund because they didn't notice the problem when they inspected it. It is not my fault that they couldn't find the broken part or decided to sell it even though it was broken. I also think that when the sales rep saw two women come in for a car that I was taken for a fool and sold a broken car. I didn't even get a key fob to unlock my car. The sales rep told me it was impossible to get one because it wasn't turned in when the vehicle was given to them. I came in on my own later and was given TWO. The laziness of the salesman astounded me. I will never again buy a Ford. I do not trust the people there and think that it is very shady that broken and faulty vehicles can be sold and customers robbed blind. I am thoroughly disgusted with my experience.

jbdevich

May 18, 2016

When my wife said she wanted to buy herself a new Mustang we knew there was only one place to go, CARMAN Ford!. Carman made the process pain free and quick. Since my wife was purchasing the Mustang she went in and picked one out and worked with Brad Drummond on the deal. I was unable to go with her that day and came on another day in which Brad was off. Nadir Ahmedjanov was kind enough to take me for a test drive even though he knew I was not the one buying the car. From the moment I spoke with Bob Karan and Todd Brabender they made me feel like family and really worked hard to give my wife the best possible deal. Mike Sipala did a great job on getting the trade in worked and what a deal it was! Then comes to the finance office. This is the office which makes everyone sweat. I can tell you that Bob Hepner took all the anxiety away and he made it a pleasure to sit in his office. This was our 4th vehicle from Carman and from they why they do business this will not be our last! Thank you once again!

WenMos33

May 12, 2016

Being a previous Ford and Lincoln owner, Carman Ford Lincoln use to be our first stop for service. We left Carman due to some issues with the Service Team. Recently we saw the vehicle we ultimately purchased driving by the lot, and decided to stop in after previous conversation with Gary, the first salesman. Gary was extremely nice and easy to talk to with no pressure. He was very helpful, and although he had to hand us off to Jai after the test drive, we weren't disappointed. Jai was patient with all of our questions, and went above and beyond, taking a true interest in our concerns. Erwin was efficient in his delivery with explaining the paperwork, and by the time we received our keys, we were truly at ease about our purchase. The Sales Team was AWESOME, and I look forward to getting reacquainted with the entire Carman Family again!

NHRA1979

May 11, 2016

Gary was great and very helpful and really took the time to help us figure out what was the right model for us. Frank was very helpful with the figures on every model we looked at and gave us a great deal. Excellent service from the moment we walked on the lot to driving off the lot with our new Lincoln.

royal00star

May 10, 2016

The dealership went above and beyond to make sure I was very satisfied with the purchase of my 2016 F-150 truck. I had some personnel problems that arose and they worked with me till the issue was resolved and held on to the truck that I had ordered (highly appreciated). They answered all my questions and correctly unlike other dealerships that I visited when looking to purchase my vehicle. I will definitely be a return customer.

Lyn Marshall

May 8, 2016

I had seen the car I ended up purchasing, online. I had some reservations about financing, but after talking to Jai Nichols (JJ), and Erwin Lee, the business manager, they were put to rest. .I went in on a Thursday afternoon, and walked out with a new to me car that I love. It worked for me, was a great deal. , All the sales people, business manager, and general manager were great. polite, no one was rude or talked down to me, or made me feel like I should have had a "man" with me. I had also reached out to the Caman FIAT dealership, and the response I received from Tuniesha Balkissoon was fantasticI would highly recommend this dealer, and the people I worked with

TheTaraskaFamily

May 5, 2016

I don't often submit reviews, but wanted to recognize the stellar team at Carman Ford in New Castle. I submitted an inquiry through the online chat feature on the Carman website. Heather Devich was my assigned representative and from the very beginning she was courteous, professional, and made me feel like she genuinely cared about my husband and I finding the right vehicle for us. I told her I was interested, but we weren't ready to commit. She provided me her information and promised to follow up.Well- She did! The next day I received a phone call from Heather educating me on some of the different vehicles that were in stock. I peppered her with questions and she was able to answer most of them and for those she wasn't able to answer she provided a quick turnaround on getting an answer. We had received quotes from several dealerships but Heather was steadfast in wanting to earn our business and explained why Carman was the right choice.Having worked in the financial industry for the past 8 years I can appreciate the level of due diligence Heather put into our transaction and that resonated with us when we decided to visit Carman to commit to purchasing our 2016 Ford Explorer Sport. Heather referred us to Greg Grimaldi who was an absolute gem and he helped us with a smooth transaction - even having so much patience with our 2 year old wanting to run around the show is!I would absolutely recommend Carman Ford/Lincoln to anyone looking for their new/used vehicle. The staff really care about their customer's experience and it shows in the efficiency and ease of doing business there.

Kyle Rosin

May 4, 2016

Amazing experience with Carman Ford! I bought a used Mazda from them and couldn't be happier. Greg Futch was world class and everyone inside was top notch. I had a little problem with the ABS light the next day and Paul & the group of guys in the back fixed it no problem free of charge. The whole experience didn't feel like a "car buying" experience at all. Great group of people they have and I will be back for my next vehicle!

J.jackson

May 3, 2016

Purchased a new F150. My salesman was Joe Giacchino. Joe was outstanding to deal with. I actually stopped in two months prior to my purchase, and made it clear that I wasn't there to buy that day, just to ask some questions about the truck since I was doing some comparison shopping. Joe took the time to go over everything about the truck with me, without any pressure to buy. He's very knowledgeable and thorough about what he's selling. When I returned to the dealership to buy the truck, Joe had me out of there in a little over an hour (including the test drive). The sales manager and finance guy were great also. This is why my past three vehicle purchases have been from Carman, and why I'll return.J. Jackson

VictoriagH

May 1, 2016

I bought my first vehicle with them. They were wonderful. My first car buying experience couldn't have gone any more smoothly and worry free! Im very thankful for the fantastic help with my Ford Ranger!

BeastlyF150

Apr 29, 2016

I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and walked around the lot. As I was entering the building, an associate, Chris B., greeted me and asked what brought me in. After a brief conversation, we began to look at the specific F150 I had inquired about earlier that day. The truck was in stock. Chris talked to me about the features and options on this truck. I test drove the vehicle and decided to buy it. The sales manager, Mike, took time to speak with me and seemed genuinely interested in me, not the purchase of the new truck.The finance manager, Bob, was fantastic! He explained everything about the terms and made sure to answer my questions. We also spoke about his family and some of his experiences in the Navy (Thanks for your service, sir). From the moment I walked through the doors until the time I left, I felt as if I were a person and not just another sale. Great job gentlemen!!

Linda A

Apr 28, 2016

I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a welcoming handshake. From there things continued to get even better. I have purchased many cars in my lifetime, but Greg, by far, has been the most personable and knowledgeable. His efforts that first visit, during the test drive as well as follow up to complete the purchase have been excellent. Others that contributed to my great experience were Bob Hepner and Frank Azan (thanks for the hat). I would highly recommend this team to others.

Chris B.

Apr 26, 2016

Brad and Todd, Chris and I would like to thank all of you for an enjoyable car leasing experience.i have already recommended your dealership to some people at my office. Brad, you were a pleasure to work with and we wish you all the luck moving forward.

Basmah

Apr 21, 2016

I bought my car from Ford Carman last year. And this is my 3rd visit to this dealership. In each time I got the best deal and best service, Today, I brought 2 of my friends who wants to buy cars. Chris gave them the best deals.. He was friendly, honest and very helpful. I would recommend him.

mkane929

Apr 18, 2016

Worked with this group for a certified pre owned vehicle online. Went in and great people. Jabar was easy to work with, super friendly and worked with me to get an awesome deal. No one was pushy and everyone was helpful.

Very happy

Apr 15, 2016

Working with Mr. Grimaldi was a joy. Very efficient and courteous. He made the environment and the process of buying a new vehicle very comfortable.

deal

Apr 14, 2016

best deal ever I was able to buy after getting the best deal it was great with employees at CARMAN Nick Messer was very helpful and he professional he was excellent he immediately closed the deal with fair price and robert hepner was happy to see us and gave a great service easy and smooth he is goodthe atmosphere of all the employees and the company was great and good enjoyable to be with

Derrick & Sonja

Apr 12, 2016

My husband and I had an awesome experience at Carman Ford. Not only did we leave with the car we wanted, we received excellent service from the time we entered the front door. Joseph Giacchino met and greeted us while opening the front door and then served us with the utmost professionalism. He knew his job, made us feel welcome and wanted as a customer. He thanked us for our business. Todd Brabender and Dan Miller (the finance managers) greeted us and assured us they could work our deal, and did so quickly, staying well within all of our financial limits. They too were very professional. Mr. Robert Hepner prepared the paperwork quickly and with ease. He was professional and yet engaged us in funny conversations, as he did his job. All of our information on the paperwork was correct. This was the easiest and quickest process I ever remember receiving at a car dealership. Lastly, I called the next day to obtain a missing item and the receptionist Laurie was just as pleasant and professional as the rest of the sales team. Our salesman Joseph promptly returned my call informing me that he completed my request. Great customer service! This car dealership was awesome!! Thank you Carman Ford team. I'm sending you another customer tonight. :)

James

Apr 9, 2016

I bought a car from Zach Lopes and I have to say I had a great experience even though my car was still in the process of being totalled by my insurance Zach stepped up and got me into the carthat I wanted. Thanks to all the staff at Carman Ford for outstanding service.

Jon Catinella

Apr 8, 2016

I will tell you this. I walked on that lot and was greeted by Scott.. Told him what I was looking for. He gave me his opinion and three vehicles to try out. I not one for buying a vehicle from a dealer, I always found it difficult to deal with high pressure sales people, not this guy, two hours later I drove off in my new ranger with every thing DONE. Hats off to scott and the staff at Carman ford!! I know where to go now Thank God!

har gre

Apr 7, 2016

Nick Messer was a very helpful and knowledgeable sales person. He made the purchase of my daughters escape a plesant experience. Thanks again Nickharry

Maryann Kowalski

Apr 6, 2016

Dan Shine - our "representative" salesman at Carman Ford treated me with respect, and understanding. I would tell anyone who wants to hear how well I have been treated at Carman Ford, not only in the showroom, but also in the service area.

Chambers

Apr 6, 2016

Gary Santora and the team at Carman Ford provide persistent service. Their commitment is matched by few when it comes to putting the customer in the car of their desire. We appreciate the team's drive to secure financing and constant and open communication that helped us drive away in the vehicle we like.!

Francis Cole

Apr 6, 2016

I recently bought a certified pre-owned vehicle at Carman Ford and had a very pleasant experience. Scott Henning did a very good making the process smooth. I walked out of the dealership feeling like I received an excellent value on price of vehicle and trade in value. I would recommend Carman Ford and Scott to anyone I know looking for a vehicle.

KDelaney

Apr 6, 2016

I purchased two vehicles from Joe within a short period of time. I didn't plan it that way, but he made the process easy for me each time. I got in and out in the short period of time with no hassle & no stress. I would recommend him highly to family and friends. Truly a pleasure to work with!

Mr. J Ed

Apr 6, 2016

Greg C Futch made the car buying process extremely easy. I would surely recommend him to friends or anyone interested in buying a car. He was very helpful.

PJ PREACHA

Apr 6, 2016

Just bought a 2013 Lincoln MKX from Scott Henning. I was resigned to keep my trade-in, but Scott pursued me after I contacted Carman Lincoln disclosing my negative equity situation. He took down my details and Erwin Lee crafted a great deal for me. I found both men professional, considerate of my time and knowledgable of the vehicle. This was the very best car purchasing experience that I've ever had. Love my vehicle and the financing with Lincoln. I highly recommend this team!!

valdeboy

Apr 6, 2016

Greg was one of the best salesman I ever worked with. He was very informative and pleasant. I learned more about Lincolns than any car I ever owned. I will be sure to pass his name on to all my friends interested in buying a car.

Rondee

Apr 5, 2016

Chris B. in sales. Great job. Love my new truck. You guys are the best. Wouldn't take my business anywhere else. I'm referring everyone I know.

TuesdayME

Apr 5, 2016

Chris helped me trade in my sedan for a bigger vehicle exactly what I wanted. He also kept me in the price range I was comfortable with and I was able to get everything I wanted from a newer vehicle. I have recommended all my family and friends looking for a vehicle to him!

Rob

Apr 5, 2016

Chris Brousseau was delightful! Awesome salesman never pushy!

Aphillips714

Apr 5, 2016

Chris was wonderful through the whole process! PAtient with me and was NOT pushy at all ! I had such a wonderful experience I called a friend who was looking and we BOTH left the same day with new vehicles ! If you need a sales man Chris is your guy !!!!

B._Johnson

Apr 5, 2016

Salesperson Chris helped me out big time to find the car of my dreams. I would recommend him to anyone thats looking for a car at Carmen Ford Lincoln, thanks alot Chris.

Jon Stouffer

Apr 5, 2016

I typically purchase vehicles where I can find the vehicle meaning simply I will travel virtually anywhere and have to purchase a pre-owned vehicle. I found the 2012 F-150 Harley on line and after viewing the pictures contacted the dealership to see the vehicle in person. I met with Greg Gremaldi and Todd (the sales manager) who let me look over the vehicle, drive the vehicle and make my decision to buy. No pressure - no hype just a great condition - awesome truck that was represented as best as possible. When it came to putting the deal together it was like ordering lunch.....no issues, no problem "we'll make it happen" was the attitude. I will be back again to deal with these great folks. I'll make the drive from PA to DE to purchase again and again.

401cedar

Apr 4, 2016

These guys are great. They put the customer first and make it an excellent expierence! I would recommend these guys to anybody lookin for a new Lincoln!

Dream Weaver

Apr 4, 2016

We dealt with Scott Henning when we came to trade in my car. He was a great sales rep with a wonderful personality. He discussed what we were looking for and what type of budget we were looking to stay in. We ended up leaving the dealership with a great used car and an awesome experience.

Orlando Outlaw

Apr 4, 2016

He was patient with me in getting a Mustang it has the Feathers I'm looking for, a nice ride, Love the Car Thanks Ford.

Robert Peterson

Apr 4, 2016

Dan Shine was great in doing everything he could to get me in my 2014 mustang GT. He was very patient and kept me informed day to day on exactly what I asked for down to the interior color.

riverboat1

Apr 2, 2016

Starting out our Day with an oil change on our Explorer, The Service has been good. At the check in with our advisor Chris took us thru the work to be done and after he went thru everything that was done and in detail we were completely satisfied. Leaving the service Dept. we went looking at the new lincoln MKZ a sales person by the name of Greg C. Futch , he had a great personality ,listen to what we were interested in and made us comfortable in buying our new Car. Thanks

Debbie

Apr 1, 2016

I have had a wonderful buying experience with Carman Ford buying my 3rd Ford Escape.. Everyone is so attentive and wants to give the best possible customer serviceI will recommend Carman Ford to all my friends.Debbie S

markdlare

Apr 1, 2016

I purchased a new Lincoln from Carman Lincoln and the experience was excellent. Harry and Frank listened to my needs and concerns and worked out a great deal for me. Erwin handled all of the paperwork and was a pleasure to work with. The entire experience went very well and I am completely happy with my new vehicle. I recommend Carman to everyone. They are a great dealership.

daniel jesus morales

Mar 31, 2016

I got excellent service the whole office was friendly and helpful and made my experiencing a car accident easier to deal with. So I wanna say thank you carman ford!

Deb

Mar 31, 2016

From our very knowledgeable salesman, Dan Shine, Frank, who constantly checked in on us and Erwin, it was an amazing experience. Great customer service, an a awesome car, and happy customers. Dan was also very good at explaining all of the technical details of the car which was a big bonus. This how buying a new car should make you feel. Thanks to the entire team!Deb and Madonna

Reilly, Steve

Mar 30, 2016

When I started looking for a new car and stopped at Carman to look at the MKC Gary Santora came out and introduced himself and asked if he could help me. I told him I was just looking and didn't need any help at the time. He said, "he would be glad to show me around". I said I was just looking and did not need any help. He said, "I guess you want me to leave you alone so you can get started". I said,"Yes". He read me completely and left me alone. I was very impressed with the MKC and before I left I picked up one of Gary's business cards.When I came back, I went directly to Gary and told him I wanted to drive the car and because of family health concerns I had limited time. He made sure I had my test drives and all the information I wanted keeping in mind I was in a hurry. I found the car I was interested in and purchased it that day. Largely because of the way I was treated.I picked up the car and again I was limited to the time I had. All the employees were very helpful and got me in and out with great speed. Gary went over the vehicular making sure I was comfortable with the car before I left the lot. Many times reinforcing that I could come in any time or call if I needed any help with the cars functions.I have had a very positive experience with Carman Ford Lincoln and would highly recommend the dealership to my friends.Steve Reilly

Mjp

Mar 19, 2016

We were researching and driving some of the cars we thought we were interested in when out lease ended in June. The guys worked up a deal on a Lincoln MKX that we couldn't walk away from and we are now sporting a new snazzy car!

SB

Mar 14, 2016

It has been almost 10 years since I've purchased a vehicle. Harry Marker, Frank Azan, and Erwin Lee were absolutely the best sales team. I love my new vehicle!!!!

Nyyankeesncc

Mar 14, 2016

I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel important. He addressed all my queries. Robert as manager did a solid job explaining the additional warranty but with a great product like fusion titanium, no need to strong sell after I said no thanks. Not annoying but dropping price to Han POS add'l warranty was not pleasant.

SB

Mar 14, 2016

It has been almost 10 years since I've purchased a vehicle. Harry Marker, Frank Azan, and Erwin Lee were absolutely the best sales team.

gamblegirl322

Mar 12, 2016

We have been buying cars from Carman for 20 some years and would not think to go anywhere else. The sales team is great. Dan Shine went out of his way to make sure we were satifisfied and got the best deal. From the owners to the salespeople and the service department we have always been completely satisfied and happy with all our deals

Davis Mincey

Mar 11, 2016

I had been to a number of different car dealerships in Delaware. I had given up on finding a car that was right for me. I told myself before we went to Carman that this was the last stop. You know what they say; you saved the best for last! We had the best experience ever, I got the car I wanted and our salesmen JJ went above and beyond to make sure that we got everything we needed! I will only buy my cars from JJ at Carman Ford! I'm telling everyone I know to go to Carman Ford in see JJ the best salesman ever!

BRIAN M.61

Mar 7, 2016

It is my pleasure to write a review for Carman Ford and Gregg Grimaldi. Gregg did an outstanding job providing us with all the information on the vehicle and test driving the vehicle. He was just super, a nice guy, easy to talk to and absolutely no monkey business. I appreciate a man who represents himself and his business with honesty and integrity. Good work Gregg.Bob did a great job with our financing and we are really happy with the overall deal. These guys stayed late on a Sunday to take care of us and I really appreciated the extra effort. Overall Great Experience.Regards,Brian C. Martinenza Sr.

Cwhite2129

Mar 7, 2016

Everyone seemed eager to help the two women who came into the dealership. I was happy at first but a series of problems and a defective vehicle have left me bereft.

KPinDE

Mar 7, 2016

We test drove two vehicles and I really liked our sales associate. He was very knowledgeable, not pushy, and most importantly, talked to me AND my husband. This was very important to me. We worked with another dealership where the sales associate only talked to my husband and did not even acknowledge me - even though the car was for me! Everything went pretty smooth - no complaints!

lisapa

Mar 7, 2016

When we visited the dealership to look at and test drive the SUV we found on the internet, the price was the same as quoted to us in advance of our visit. Our sales associate, Scott, was excellent, He was friendly, relaxed, and knowledgeable. We got the car at an excellent price and we also got a good value for our trade-in vehicle. The entire process went smoothly. The car is wonderful and we are thrilled with it!

2016MKX

Feb 28, 2016

Our experience at Carman was excellent. What really sold us was the extra effort Jai put into showing us all the features and benefits of the MKX.

Anita

Feb 27, 2016

My Mom and I went to Carman to trade in her MKT for something a little smaller. We were immediately greeted by Greg. My Mom at 79 years young had no interest walking the parking lot to look at cars on this cold winter day. Greg asked her what she was looking for and went to the lot to bring the car(s) to her. While we were waiting Jai approached and offered us a seat and a bottle of water. Frank came over and introduced himself and asked if we needed anything while we were waiting. We test drove and LOVED the new MKX. We returned later that night. Knowing my Mom could not sit there for hours, Greg prepared the paperwork so my Mom could come in and finalize the deal. All the staff was great! My Mom and Dad always used Carman....now I know why!

dad with six kids

Feb 27, 2016

I have been buying from Carman for nearly 30 years. This was the second car I purchased with salesman Dan Shine. This man is the real deal. Zero pressure and respects my family as long term repeat customers. I also worked with Frank Azan again who made the deal happen. I gave 5 stars but really had a very bad experience with Erwin Lee in finance, I kept questioning an issue about an $800 gap insurance charge that I did not want. After 15 minutes of him dancing around my question and telling me over and over he has been doing this for over 20 years and I should trust him, I just gave up trying, signed the papers walked out of his office and went right to Frank Azan who ripped up the paperwork and said I could come in the next day and redo everything with Bob from finance, I came in the next day and was in and out in 5 minutes with the $800 gap insurance charge gone. My daughter is getting ready to have her first child and will be coming in soon to get a brand new car. She will be using Dan and Frank and will be making sure its on a day Bob is working finance not Erwin. A new baby needs its mommy, it can't wait for Erwin to give his never ending I've been doing this 20 years trust me speech to its mommy. Aside from Erwin this place treats you like family with the absolute highest level of courtesy and respect.

RHall

Feb 22, 2016

We came in to lease a new Ford Escape and turn in our old Ford Escape as the lease was getting ready to expire. Gregg was very helpful and friendly throughout the whole experience.Thanks Danielle and Rick

De Pang

Feb 20, 2016

I am an international student here, I had been to many different dealerships in different states. Carman Ford is the best one I ever visit, they do business sincerely. They provide all the information you need and never ask what you don't want be asked. They also own a Jeep & dodge dealership, very convenient to compare these American brands.

Jenkins, L

Feb 19, 2016

Greg was great. He took the time and went over every aspect of my new MKC. Although I could not drive out with my car the day I purchased it they made it up for me.

Bill and Sharon Hartz

Feb 12, 2016

They were very helpful and friendly. The next time when ever we get another auto we will come back to them. Thank you, Bill and Sharon Hartz

Carmansucks

Feb 11, 2016

I went to carman today to purchase a new F250 and while I was there no one came to assist me. I saw several people in the window looking at me and one even waves at me as I was standing between two trucks. After standing in the cold for over ten minutes with no interaction from the sales staff I decided my money will be spent somewhere else. As I pulled away I drove past the front window and was waved at again. This is poor service in my opinion.

LincolnLawyer

Feb 11, 2016

Went to Carman for my 5th purchase/lease and was as professional and efficient as ever. In and out in 90 minutes with another great car. Love this place! If you want a great experience, a great deal and a great vehicle...visit Carman.

MMA GUY

Feb 11, 2016

I bought a Used 2008 Ford F-150 from Carman Ford. It was my first time there to buy a vehicle. I give them only 3 stars, because a day or a couple days after I bought it, I found out the CD player did not work. The Salesman Joseph Giachinno and the Used Car Manager took care of it with out any charge to me. Then when I went to check the oil, I could not get the dipstick to come out. When I went to the service center to have it checked out they tried charging me for the dipstick but not the labor and I said "No because it was like that when I bought it", that was when the salesman and the Used Car Manager took care of it, with no charge to me. I would still recommend them to other people, because they always treated me with respect and made the car buying experience enjoyable. They do need to do a better job checking out there vehicles and servicing them, before you sell them to the public.

bonds

Feb 4, 2016

I give it a 3 because I was disappointed at my service this time however I would still recommend it because of the other times that I've been treated properly, because of John Brookings and Paul. I had an appointment for oil change and ask will they check the rest of the fluids also they told me that they would I left after picking up the car and realized that my windshield wiper fluid was still not working, I got home and called them back, they told me I could bring it back I brought it back and they looked under the hood and realized that my pump wasn't working so they said I would need another one in to bring it back tomorrow so I did that, when I set after 2 hours waiting for the shuttle I asked them since it's been so long maybe my car is ready can you check he looked in the computer and said that my car has not been looked at yet so I said oh boy I thought that was strange after dropping it off at 8 in the morning so on my way home from the shuttle 3 minutes into my ride Ford called me and told me that they have to order the part and that I can get my car I said well I just asked you was my car ready and you told me it wasn't even looked at, now I'm in the shuttle finally going home, so that was a little frustrating so now I have to wait to come back up there to get my car only to still be waiting for them to call me and let me know whether my pump is in, tomorrow will be a week since the initial oil change.

frogman68

Feb 2, 2016

The dreaded days of buying a new car ranked up there with going to the dentist. The sales team at Carman changed all that . I requested a price on a vehicle online and received a response in minutes. All negotiations and finance was done thru email as I was still used to the old style car salesman with their bait and switch tactics and I was going to have it on paper!!! I didn't let my guard down for old style sales tricks till I pulled our new Escape into our driveway. I feel I did them a disservice by thinking ever time they said something one of the old games would be played . Our next new car will also be from Carman

jbdove

Feb 2, 2016

This was my first time buying a car and I had no idea what I was doing. Dan Shine was very helpful and patient, especially since we hit a few snags along the way. I would recommend him to anyone looking to buy a car.

Karen ... aka... Mimi

Feb 1, 2016

My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 years and for good reason. The price is always right and fits all of our budgets; while clarity of any and all information, during the entire process is always present. All questions are answered thoroughly and professionally whether we are leasing a vehicle or buying one. Joe Giacchino, Greg Grimaldi, Todd Brabender and Rob Hepner are what would be called an awesome "Dream Team" to deal with. From excellent customer service to unsurpassed product knowledge in all areas of the deal... these are the gentlemen to see! Thank you for such a quick and easy drop off of my old lease and pick up of my new beautiful Ford Edge. Kudos gentlemen!

EileenFords

Feb 1, 2016

I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!!

Karen ... aka ... Mimi

Feb 1, 2016

My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 years and for good reason. The price is always right and fits all of our budgets; while clarity of any and all information, during the entire process is always present. All questions are answered thoroughly and professionally whether we are leasing a vehicle or buying one. Joe Giacchino, Greg Grimaldi, Todd Brabender and Rob Hepner are what would be called an awesome "Dream Team" to deal with. From excellent customer service to unsurpassed product knowledge in all areas of the deal... these are the gentlemen to see! Thank you for such a quick and easy drop off of my old lease and pick up of my new beautiful Ford Edge. Kudos gentlemen!

Ed and Dawn

Jan 27, 2016

Carman Lincoln was our last stop after test driving several other makes and models of vehicles. Despite the weather affecting movement on the lot, Scott immediately retrieved the vehicle we wished to drive. He listened to what our needs were and provided us with several vehicles to choose from. At no time during this process did we feel any sense of urgency or pressure. Both he and Frank gave us ample time and room to make a decision. It was a simple process to secure financing and again we felt no pressure when finalizing the agreement with Irwin. Having purchased multiple vehicles both personally and for our business in the past, it honestly was a pleasure working with these gentlemen. They facilitated the process but let the car sell itself.

Jdell3000

Jan 27, 2016

We recently had to take our 2013 Explorer in for a warranty claim for paint bubbling on the hood in 4 locations 2 spots each side near same location. This started in Oct/2014 where the dealership where we purchased the vehicle referred us to Carman Ford for the autobody and warranty claim. the initial contact to Carman was to Guy F. Salvdori Sr. Collison Center Manager at Carman Ford. An appointment was setup for Nov/7 at 9am of which I was there at Carman Ford, Guy was not. A representative was able to take the pictures required to submit the claim. a Week past with no contact. for the next 3 weeks I called weekly, leaving messages for Guy with no response. finally an email to him got a response. This came 1 week to late. guy submitted my claim on 12/17, my warranty ran out on 12/7. of which Ford Motor company is declining the claim, since it was 1 week out of warranty.

wanderson122

Jan 26, 2016

This is the third car I have bought at Carman, I always come back when I need a new vehicle, or service on an old one, I love the way I'm treated at Carman, from the sale's staff, to the financial, staff,and the service staff.

carmanmkz

Jan 25, 2016

Gary Santora did an excellent job of acquainting us with the Carman inventory and familiarizing us with features of the Lincoln MKZ. He also explained warranty details and maintenance support which were of particular interest to us. The final price offered by Carman was competitive.After we purchased an MKZ, Gary's follow-up was the best. Subsequent to our buying the car, he has established ongoing communication with us to ensure that (1) our expectations of the purchase are satisfied, (2) we fully understand the MKZ function, and (3) we receive communications on maintenance requirements and opportunities.Bonnie and Perry

blkhwk60

Jan 20, 2016

Scott did an excellent job with the paperwork, service, and ease of the sale. I recieved the best price for the car nation wide and had it shipped. I would definately recommend Scott and Carmen to others who wish to purchase a vehicle from them.Regards,Laura WadeEnterprises, AL

JudyandSteve

Jan 20, 2016

Our plan was to go to a few dealerships and test drive cars. We really didn't think we would be driving home with our new car that day. Greg and his manger kept sweetening the deal that we would have been foolish to walk away and not take the car. Everyone was so accommodating and made what can sometimes be a stressful time a very smooth and enjoyable experience! Thank you Carman Ford we love our Ford Edge!

ChrisA

Jan 18, 2016

I recently purchased two vehicles (2015 Edge & 2015 Explorer) from Joe. The manner in which he detailed both vehicles was extremely detailed. I have never seen a sales person so thorough in the description of all the features and functionality of an automobile. This was the best car buying experience that I have ever had and they have gained my business long term from here on out!

crma1976

Jan 18, 2016

I recently purchased two vehicles (2015 Edge & 2015 Explorer) from Joe. The manner in which he detailed both vehicles was extremely detailed. I have never seen a sales person so thorough in the description of all the features and functionality of an automobile. This was the best car buying experience that I have ever had and they have gained my business long term from here on out!

Bil

Jan 16, 2016

I have been dealing with Carman Ford for over 20 years.The sales and service department have been great.Greg Gramaldi went way out of his way to get me a vehicle that fit my needs.( no pressure.Steve Hudson in the service Department has went way out of his way to see that my vehicles were repaired properly repaired and given a through explanation of what needed to be done.With employees. Like them I wouldn't go any other dealer .

Summer2016

Jan 16, 2016

He is committed to making your car buying experience a great client experience! Trustworthy, honest, relatable - great salesman. When I first arrived I had a specific make and year in mind. After further review I found the price too high to move forward. I continued to look at SUVs at other dealerships and through sheer tenaciousness Jabar located the car that met all my needs and was in the price range I wanted. He did a great job and I would not have purchased at Carman without his support.

Shelbylyn

Jan 13, 2016

Greg was amazing ! This one my first time buying a car from a dealership and he answered all my questions and my family's with no hesitation! He made me feel like family! Thank you Greg !

palmer48barb

Jan 13, 2016

I have leased a vehicle several times from Carman. As usual the staff was very accommodating and helpful. A new car was shown and accepted and process was completed in a timely manner.Nick was very helpful with new accessories and set up. It was very much appreciated.

LadyK

Jan 11, 2016

Mr. Greg Futch made our time at Carman an enjoyable one! This was not our first Lincoln, but wanted to test out something foreign this time go round. Well, that all changed when we decided to go to Carman after test driving other cars. We've always told our friends that the Carman salesmen are professional and truly know all about the car you're thinking about purchasing. I love getting all the Bells and Whistles!!! Greg placed NO pressure on us, he just let us know that the foreign car we were thinking about getting, we could forget it because we were going to LOVE the 2016 Lincoln MKX. Well, he was absolutely correct, after we drove the MKX, and he showed us all that it did, we were SOLD! Thank you Greg, I'm still smiling!!!!Karen & Frank Wallace

Karmicvan

Jan 1, 2016

This was my 1st new car buying experience. I had been dealing with another ford dealer in the area and they were not getting me what I wanted. The people at carman were much Moe helpful and found me the car I wanted and matched the price from other dealer. The made the process easy and pleasant.

sdj28

Dec 31, 2015

I'm not one who usually writes reviews but I felt obligated to share my pleasant experience at Carman. Dan Shine was the salesman and I have to say that it was a low stress experience and he really was fair in all aspects of the purchase. It was really different from previous car dealership experiences. Erwin Lee assisted with the finance and I did not have any issues with the financing and/or warranty. I would recommend this dealership and would also recommend you dealing with Dan!!

Best buy

Dec 29, 2015

Greg Futch sold us a 2007 Ford Fusion. He was well informed, not pushy at all and made the experience a joy. I would definitely go back to him to purchase another vehicle!!

danmor1

Dec 29, 2015

Had the pleasure of leasing my second Lincoln from Carman Ford Lincoln. I worked with Frank and Greg they both worked to meet the numbers I needed to be at. It was hassle free turning in my first lease. I was worried about all the horror stories you hear when you turn in your lease. I couldn't believe how easy it was. Once we worked out the numbers Erwin had all the paper work ready for signing. I didn't have to wait around for hours waiting to complete the process.

bp62

Dec 28, 2015

Was a pleasure experience. Went into dealership 2x once for an estimate and once for the sale. The night I stopped by the appraisal, there was no pressure to buy a vehicle at that time. Met with Greg and Todd and they were very accommodating on just getting the appraisal value. Emailed Greg 2 days later and advised I would be in for a purchase, he was available when I arrived and after looking at 2 vehicles started to work up a deal on one, I met with Bob Karan and Erwin to finalize the deal and all were extremely helpful. I would recommend them to others for a vehicle purchase.

Fordman333

Dec 26, 2015

We were pretty sure we wanted a Lincoln. After looking at many of the models in their extensive inventory, we decided on the MKX. Gary was great, he is very knowledgable in the products he sells, and is a true gentleman. Frank is very personable and easy to talk to. They both were not pushy at all and willing to deal. Thanks for a great car buying experience!

Dean

Dec 18, 2015

The buying process was great. The salesman followed up promptly and professionally. They did not give me any problems at all throughout the buying process.

thomashadley

Dec 16, 2015

We have been dealing with Greg Grimaldi for close to 9 years.The service we receive from him his outstanding. He makes buying a car a wonderful stress free time. I highly recommend Carman Ford

jackson123

Dec 13, 2015

I had a 2007 Lincoln MKX and was in the market to look at a new model. I phoned the dealership on a Friday morning and spoke to Dan Shine. He was very polite and looked into a couple of possibilities and phoned me back within a 1/2 hour. I live in Ocean City Maryland and it was a 2 hour drive to the dealership, upon arrival, Dan showed me the vehicle I had seen online and addressed all concerns I had about the vehicle since it was a 2014 and previously leased. He went above and beyond working with me and the end result was driving home the vehicle that I was interested in! All showroom staff including Erwin the Finance manager were very courteous and made me feel very comfortable. I will definitely recommend Carman Ford Lincoln to anyone interested in a new vehicle, and when I'm ready for another new Lincoln, I will certainly return back to see Dan Shine.....

Curtis C.

Dec 11, 2015

Erwin was very nice and made the leasing process from the financial side smooth and easy. Even more importantly, he wasn't pushy like some finance guys can be. Thank goodness!

Dennis W

Dec 11, 2015

I was in the market for a vehicle. But, I did not have a way to get to the dealership. Dan was kind enough to volunteer to pick me up so I could look over the inventory at Carman Ford-Lincoln. Once there, he was eager to show me and have me test drive whatever vehicle I wanted. He was very knowledgeable and told me what I needed to know about each vehicle. I felt quite comfortable dealing with him because; he did not use pressuring sales tactics. He allowed me to make a decision; based on what I was looking for and the information he was providing me, concerning each vehicle.Because of the thorough information I received I was able to make my decision on which vehicle to purchase in a very short period of time. I also told him were I wanted to be price wise and he did his best to make that happen. Needless to say, my experience at the dealership was very good thanks to Dan.I decided to purchase the Lincoln MKC. I love this vehicle and I thought I would not like a 4 cylinder but this car rides and picks up like a V6 model and, it looks good while doing it. At first, I wanted the ruby red but, I think the new burgundy color was the right choice.Thanks Dan and all other staff members for helping choose the right vehicle. Ive been dealing with Carman for 25 years and the service just keeps getting better and better, which is very nice to see.Keep up the excellent work!Dennis Waters (Proud owner of a Lincoln MKC)

Anthony

Dec 9, 2015

I went in knowing what I wanted and what I was willing to pay. After just a short time I left in my new truck. Greg went beyond what could be expected from a salesman and everyone was kind and professional. Other dealerships could learn from these guys. Thank You everyone at Carman. Keep on Truckin

Ron

Dec 2, 2015

We were very pleased with trade-in/purchase. Gary was knowledgeable and helped us make a decision. If you need a new or used vehicle backed by a good dealership, visit the Carman Ford-Lincoln dealership. They valued my trade-in very well and gave us a fair price on our purchase. Gary, Bob & Erwin were very friendly, organized and made it a very quick & painless process.

Janetk2466

Dec 1, 2015

Just like to to say that the sales team at carman group are the best. Greg C. Is a very friendly and cares about his customers. He went above and beyond staying late just to help me get the car I wanted. Also Frank and Erwin are and did the same. I would recommend them to anyone who is looking to purchase a vehicle.

gerry

Nov 30, 2015

I have been a CARMAN Lincoln customer for over 15 years now. During that time I have met many knowledgeable and helpful employees at the dealership, but none more so than Dan Shine and Frank Azan. When I dropped by the dealership a couple of months ago, I really wasn't sure what I was looking for . Both Dan and Frank were extremely helpful in getting me from a state of confusion to a final decision without ever pushing me. They made it clear that their only concern was that I end with the car that I want, no matter how much time it took. Bob Hepner also took the time to answer all of my questions on financing. No doubt, I will be back again.

NJ350

Nov 30, 2015

From my initial dealer contact via the internet through final delivery has been nothing less than pleasant. My salesman, Greg Grimaldi, went way beyond the call of duty with my car order by putting together a very nice binder with every document associated with the car for future provenance. He sent me pictures and a video of the car being delivered to the dealership.Always professional and courteous, Greg sets the bar for the best as a car sales associate.

Stang5.0

Nov 29, 2015

Chris was a good salesman. No pressure. Purchased a great vehicle. My only criticism is that they only had 1 finance guy and we had to wait a long time. This was particularly frustrating because I paid cash and didn't do any financing. They should separate the cashier function from the financing function, so cash purchases can get streamlined. Overall, seamless purchase, good people. Thanks.

Hew23721

Nov 28, 2015

Great place! Worked with me to make my first car-buying experience everything I wanted it to be. They worked with me to find a car in another dealership when they didn't have the one I wanted.

sabree66

Nov 27, 2015

One of the dealer experience I had in a long time. Zach was very helpful & not pushy at all. I will bring a friend or family member there for there next car.

tjd, at 7701

Nov 23, 2015

I stopped to check out the leasing on an MKZ. I was very impressed with the vehicle. The reason I closed the deal without looking elsewhere was the way I was treated by Scott the Carman sales rep. He was courteous and personable. I was not pressured and all my questions were professionally answered. There was no reason to look elsewhere The price was right and the deal was made.

Kool *C*

Nov 22, 2015

My experience with the Sales Rep Joe Giacchino was very,very pleasing. And he did everything within his power to make us not only comfortable. But also payed very close attention to our request. We also had a very wonderful experience with Business Manager Robert Hepner , who treated us as though he knew us for a long time. Which made us very comfortable. And will HIGHLY RECOMMEND others to visit your dealership.

Ray

Nov 22, 2015

I visited this dealership a while ago to check out new mkc was impressed by sales person Dan and returned to turn my old car in and lease another -clean professional operation

Kool *C*

Nov 21, 2015

My Better half and I. Marian Johnson and Charles S. Cadogan Sr had the pleasure of Your Sales Rep Joseph Giacchino, and Robert Hepner. We are VERY SATISFIED and happy with our car, and the way in-which we were treated.

Linda Draper

Nov 18, 2015

They brought the truck I wanted from Baltimore (sat on lot in New Castle) because i wanted to make sure about Black Friday sales. They offered to wait extra time so i could make sue there was not going to be any other extra incentives from Ford on Black Friday. Todd (manager) called after he made calls and did research and said no other offers. I am happy that they understood how important it was not to miss an extra incentive by a week or two.

Bjomes72

Nov 18, 2015

Was very pleased with the dealership especially the salesperson John Brooking!! Excellent experience John and Todd were so helpful and patient. They made my son so very happy

ptherien

Nov 17, 2015

We knew what we wanted which was the Ford Escape and we told Greg Grimaldi (Sales Consultant) what options we wanted and he help us find the right Escape. We drove him a little crazy with what color we wanted and he told us that he wanted us to be happy and get what we wanted and there was no problem. He was recommend to us by our daughter and she was right about his experience and willingness to help us to get the vehicle we wanted. We would highly recommend Carmen Ford to all our friends and family and especially Greg Grimaldi because he went above and beyond to help us. Everyone at this dealership was very friendly and willing to help. Thank all for helping us get our new Ford Escape and we love the color.

taylr14

Nov 16, 2015

We are happy repeat customers, we were treated with kindness and understood what we wanted to do and buy. Greg Grimaldi was very friendly, helpful, and not a pressure salesman. From the moment we walked in the door and Bob Karan with his friendliness, to Greg and Mike Sipala finding the vehicle for us. Thank you to Robert Hepner for his kindness doing all the paperwork that he has to do as well. SUPER people!! If I could rate higher than a five we would!!

JackieDee

Nov 13, 2015

Carman had the vehicle I needed at a great price. They made the process so easy and seamless for me to work with my schedule. I highly recommend them!

mtm

Nov 13, 2015

My husband and I were very pleased with the staff, selection of cars and the prices.The staff was courteous and helpful.The selection of vehicles was great and they offered to search for anything that you wanted that was not available on their lot.The prices were fair and affordable.

glennpfeil

Nov 12, 2015

Outstanding sales team of Jai and Frank, They got the vehicle I wanted and delivered it as expected whcih was on time and perfectly serviced. I will continue to buy cars from Carman.

Scooter4049

Nov 10, 2015

Although I did not purchase my 2011 Lincoln MKX from Carman, Steve greeted me and took excellent care of me on my last oil change/tire rotation. Then a few weeks after, I had a problem with my key fans and getting an error message. Steve was quick to get me a loaner and make sure I was treated with first class. Being in sales and service myself, I know how important it is with dealing with the public. You always want to be on your game, and Steve was just that from day 1. When I had a reoccurring issue with the fabs, he quickly got me a rental and made sure I was take care of. He couldn't be more apologetic and sincere. I will continue to service and recommend Lincoln and there service department. His knowledge and personality and friendliness are a breath of fresh air from a lot of other dealerships I have been to in the last few years. Thanks again Steve!

Eppler

Oct 29, 2015

I'd like to start by saying all the staff at Carman are true professionals. Yesterday I had a great time dealing with my sales team of Jai Nichols (J.J), Frank Azan and Erwin Lee. These gentlemen truely know the product that they sell and are willing to spend as much time with you as needed. My wife and I have been a customer of Carman for nearly 30 years and have always received nothing less than excellent treatment both sales and service.

Kraigthelineman

Oct 27, 2015

I had an excellent time at the Carman Ford dealership. I was treated with kindness and respect during the entire process. My needs where met and I was not pushed into something that I did not want. I would recommend them to anyone that I talk to.

Dawn

Oct 26, 2015

We dealt with JJ and I have to say it was a wonderful experience. From the minute we arrived to the time we left it was wonderful. JJ wasn't pushy like you find in many car dealerships, he was very friendly knowledgeable and courteous..offering anything he could to help us in our situation and get us the monthly payment with a warranty that we could afford in a timely manner. There was never a hassle and we were not forced into liking a car. I would highly recommend thia dealership and eapecially JJ to anyone looking to buy a car.

My Pony

Oct 23, 2015

From the moment I walked in the door until the day I closed on the sale, I was treated courteously and with the highest level of professionalism.

Happy Kathy

Oct 21, 2015

I went to Carman and came home with the car of my dreams.My white Ford Fusion looks awesome in my driveway.Nick was great at answering all of my questions.Thank you !!!

Lincoln,JE78

Oct 21, 2015

Had a great experience with Carman & our salesman Gary Santora. He went over the car in complete detail, was a complete professional, friendly & couteous. Frank the salesmanager was also very helpful.They were both very patient & helpful with the entire experience.

Ripcord

Oct 21, 2015

Was lie to three times during my two day ordeal. I was told when I made my so-called appointment that it would take 6 to 7 hrs for the work to be done. Called on day one at 2:30pm and found out my call would not be done until tomorrow. they were still working and had about 4 hours let to go on it and was informed the so-called appointment was just a drop off time( i had dropped off the car the day before.. Stopped in at he end of day two at 4:45pm and car was still been work on. Check the recalls and FSA's and found out labor time was 1 hour, 2 hours and 3.1 hours. why so long and why all the dishonesty?

sparky

Oct 17, 2015

"outstanding"Jai Nichols knows his stuff ! I felt very comfortable with this Dealership. The Dealership bent over backwards to find a program that was suited to us

JonAndGretch

Oct 13, 2015

Going in to a car dealership and having to work with a salesman was something I was NOT looking forward to when my wife and I started looking for our new car.It was a very nice surprise to have Chris Brousseau as our sales representative.Leading up to our purchase I did hours of internet research to arm myself against what I predicted would be a negotiation battle with a car salesman wearing a plaid suit trying to beat me over the head with prices and low trade ins.Lucky for us this was not the case. Everything was straight forward and reflected the internet price I had before I went in. We were given a fair price on our trade in. And the APR we were looking for.During the long process involved for getting all of the paperwork in order Chris did an excellent job at helping the time pass. At no point did I feel like anyone was trying to get one over on us.We left in an awesome dream car with a smile on our face. If anyone asked me where to buy a Ford I would tell them to go see Chris Brousseau down at Carman Ford.-Jon & Gretchen

tonymarsh56

Oct 12, 2015

We drove up and we were pleasantly greeted by John Brooking. He asked if we were seeing anyone particular, and we said no and he was more than happy to show us around and answer any questions we may have. We told him we were interested in a Focus and he showed all the 2015 Focus's on the lot. We talked about financing and he made it very easy on us to decide that we were walking out of there that day with a car. John was very pleasant and knowledgeable thought the process. He offered us beverages while we waited. We honestly did not wait that long at all for the financing to go thru and before you knew it, I was driving home my 2015 Ford Focus. It was a very pleasurable experience and we are also thinking in the future to go back and look at the Lincolns and asking for John to help.Thanks for making my car buying experience very easy.Tony Marchegiano

Niecy

Oct 11, 2015

I new what I wanted and they had it, I left with the car I wanted with a higher payment than I expected but that goes with buying a car I guess. Warranty issues should be explained before a price is set is all I'm saying. Everyone was very pleasant and easy to work with, would definitely go back to look for next car.

Charles

Oct 9, 2015

Traded in my 2013 Explorer for a 2016 Explorer. Staff was friendly, courteous and knowledgeable. As this was my first time leasing, they took the time to answer all of my questions to my satisfaction.

Sylvia

Oct 8, 2015

Bob Karan called me, new lease program, salesperson Scott Henning (whom we get every time) outstanding in every area as a salesperson..got another car!

RGiles36

Oct 2, 2015

As all of us know, buying a car and dealing with weasel salesmen can be a trying process. There's certain perceptions and reputations for dealing with people in this line of work.Happy to say I experienced no such issues at Carman Ford Lincoln. Sure, it's their job to sell you a car and they'll certainly try to get that done. But at every point along the way, I felt valued and respected. They were courteous, engaging, and really did a swell job of making me, the customer, feel comfortable and at ease. I'd certainly recommend this dealership to anyone looking to make a purchase.

msingh

Oct 2, 2015

I have a 2013 Ford Explorer, which I love driving. I recently had some things that needed attention: an oil change, a noise I heard when braking, and a scrape on the front fender. Doug Walton, our original salesperson, quarterbacked the appointments with the Service & Body Depts. He picked up my Explorer from my home on a Monday morning & left me with a Lincoln loaner. He coordinated the oil change, and the warranty work with the Service Department and had the Body Shop buff out front fender scrape, for free. I paid for the oil change via cc over the phone. Doug returned my vehicle to my home on Wednesday am.This is not a unique experience. Doug has provided my husband similar level of service on his Lincoln. It is truly concierge-level. I wholeheartedly recommend this dealership.

new mustang owners

Oct 1, 2015

This was the sixth car we purchased from Carman Ford, so obviously they are doing something right! We consider ourselves well informed consumers and can be tough negotiators, but they are always patient and willing to work with us until we are satisfied. We've dealt with Greg Grimaldi and Todd Brabender on several car purchases and they're always a pleasure to work with.

Satisfied Customer

Sep 29, 2015

I came in recently and purchased a pre-owned 2012 Edge. John Brooking did an outstanding job through the entire process. He was patient in answering all of my questions and he was very knowledgable about the vehicle and the financing process. I was in and out of the dealership in less than 3 hours. This was my second purchase from Carman and I will come back again in the future!

supercrew

Sep 28, 2015

Chris Broussea was awsome, I wanted to buy from your dealership because of him! My husband took a test drive with Chris, they talked, and Chris gave him his contact information. It was effortless and hassle free. A few days later we received a hand written note from Chris. YES, a handwritten note! He thanked my husband for taking the time to take a test drive with him, and contact him if we needed further information. How many people would take the time to hand write something in today's world! I don't know of anyone but Chris! Right away I knew I wanted to do business with him. We called Chris, setup an appointment, told him what we were interested in purchasing, ordered our truck that day. Chris was in contact with us throughout the whole process. We were delighted when we got a call from Chris letting us know that our truck arrived earlier than expected. He is the most honest sales person I have ever met! He made sure that all our needs and questions were addressed immediately. Chris is a real asset to your dealership! I hope he is recoginzed for going the extra mile and providing excellent customer service. We received excellent treatment and a pleasant truck-buying experience from Chris and could not be happier!

Tony Marchegiano

Sep 28, 2015

We drove up and we were pleasantly greeted by John Brooking. He asked if we were seeing anyone particular, and we said no and he was more than happy to show us around and answer any questions we may have. We told him we were interested in a Focus and he showed all the 2015 Focus's on the lot. We talked about financing and he made it very easy on us to decide that we were walking out of there that day with a car. John was very pleasant and knowledgeable thought the process. He offered us beverages while we waited. We honestly did not wait that long at all for the financing to go thru and before you knew it, I was driving home my 2015 Ford Focus. It was a very pleasurable experience and we are also thinking in the future to go back and look at the Lincolns and asking for John to help. Thanks for making my car buying experience very easy. Tony Marchegiano

Happy Customer

Sep 24, 2015

After looking at a number of different vehicles throughout the Wilmington/New Castle area, we found what we were looking for at Carman Ford Lincoln. Doug was very friendly and helpful in locating a vehicle that we liked and in helping us make a decision on what model to buy from many that were on the lot. Everyone we dealt with was courteous and helpful. No hard sales pressure made it easy to negotiate a good price on the car and one we are happy with. I would recommend doing business with the Carman folks and the quality and variety of cars is very impressive.

sheila mckinstry

Sep 23, 2015

I was sooo upset whe my old car was totalled in August - but a trip to Carman Ford and meeting Eric Aroyyo led to a new beginning for me. He was so helpful ( indeed so were all of the carman employees with whom I came during several visits. My questions were quickly answered, options and desirable features, demonstrated as w searchd for the exact model to fit my needs, budget d dreass!Now I am the proud and happy owner of a 2015 Fiesta........and feel confident that Eric and Carman Ford will to there to answer any ew questions , as well as, care for the maitnance of my dream vehicle!Thanks so very much for all of the help!

dwild915

Sep 19, 2015

Nick and Erwin are very friendly. They worked hard to find the car I wanted and work out a good deal. It was a very good experience.

hc

Sep 15, 2015

I have been a proud Ford customer for nearly 25 years. I recently moved to Delaware and visited Carman Ford Lincoln for the first time on 9/12/2015 and because of the service I received and the high caliber of the employees I encountered, I immediately became a proud Carman Ford customer, too, that very same day.

Joanne Brady

Sep 11, 2015

Just replaced my Buick Lucern with a Lacross. Wasn't ready to downsize but am extremely happy with my (new to me) 2 year old Lacross. Thanks, Jai Nichols, for being patient with me as I made the decision to trade my car in. My husband loves his Lincoln and I am sure after our experience with you and the dealership, he will be back when he is ready to get another one. It was a VERY LONG night but we appreciate all you did to make it fun and smooth. Look forward to dealing with you again. You made the experience much less stressful then it usually is.

Joanne Brady

Sep 11, 2015

Just replaced my Buick Lucern with a Lacross. Wasn't ready to downsize but am extremely happy with my (new to me) 2 year old Lacross. Thanks, Jai Nichols, for being patient with me as I made the decision to trade my car in. My husband loves his Lincoln and I am sure after our experience with you and the dealership, he will be back when he is ready to get another one. It was a VERY LONG night but we appreciate all you did to make it fun and smooth. Look forward to dealing with you again. You made the experience much less stressful then it usually is.

HEV

Sep 10, 2015

This is the 2nd car Ive purchased from Carman and everything went very well. I dont have any complaints with my dealing with Scott, or any other employee. Im sure Ill be back again.

Chief61

Sep 8, 2015

This is my first dealings with Carman Ford, a family member uses this dealership for all of the car purchases.My salesman was very accommodating to my needs and actually directed me to a vehicle that better suited what I was looking for. I would have never chosen the Edge but was educated on the performance and operation of this model and am very pleased with the overall experience I had.

kaleighd4

Sep 3, 2015

We had a wonderful visit with all of the great people of Carman Ford! Greg and his team were wonderful and got my husband and I a great deal!

unhappy

Sep 3, 2015

I have purchased 3 cars from this dealership. Each transaction was a good experience. Took my most recent purchase in for an oil change, brake pads and rotors. Got a phone call regarding the estimate and was denied use of the coupon on their website for brakes because I was not just getting brakes. I was told by Megan and Paul that they could not honor the coupon because I needed rotors and the coupon was good for brake pads only. I was going to purchase rotors but wanted to use the coupon towards the cost of the brakes in which I would also be purchasing. Ok, please take my car out of the bay because I will come retrieve my car. Please note, I had an appointment, dropped my car off the night before and didn't get a call until 1:30 pm. Even after I called at 10 am to check the status of service. When I got to the service department I am told, sorry we did the oil change and you need to pay for it. Long story short, I had a $450 quote from Carmen's Service Department. Retrieved my car, went to Firestone got brakes and rotors for $100 less with lifetime brakes and car was ready in 2 hours. I will not be returning to Carmen for ANYTHING! !!

bikerdave

Aug 31, 2015

I was looking for a inexpensive low mileage used car to commute to and from work. I saw this 2005 Chrysler PT Cruiser sitting in front of the dealership on Saturday. I stopped in and found that it had only 20581 miles on it. I test drove it with JJ my salesman and when done said lets do a deal. Everyone I spoke with at Carman was very nice and treated me with respect. JJ was a great salesman and we got the deal done pretty fast. This is the third car I bought from Carman.

bikerdave48

Aug 31, 2015

I was looking for a inexpensive low mileage used car to commute to and from work. I saw this 2005 Chrysler PT Cruiser sitting in front of the dealership on Saturday. I stopped in and found that it had only 20581 miles on it. I test drove it with JJ my salesman and when done said lets do a deal. Everyone I spoke with at Carman was very nice and treated me with respect. JJ was a great salesman and we got the deal done pretty fast. This is the third car I bought from Carman.

Buy anywhere else.

Aug 31, 2015

Don't trust this dealership! They will try to deceive you every chance they get. Double check your Finance paper work. The Finance Manager will try to rush you through it so you don,t ask questions.They charged me $190 in admin fees to do a registration that was only good for 1 month. They also told me my car was equipped with SYNC when it is not. They operate trying to use high pressure sales tactics. Don't put yourself through this headache.

Tenika Wright

Aug 20, 2015

Carman-Ford was the LAST place I'd think to come because of my financial situation and credit history. However, a friend of mine told me to go there and ask for Jordan but i was unable to make it at that time. I went the next morning but Jordan wasn't there so he got me connected with Mike Edmunds. Long story short, after about 6 hours negotiating with the bank and test driving a couple of cars, i drove off in a 2012 Ford Fusion and got a GREAT warranty added on! I can't thank God, Todd and Bob enough for all that they had done for me because i know it was a hassle trying to get me into a car. Special thanks to Mike as well for being so patient and kind throughout the day. I can see why Mt grandparents still deal with Carman Ford after 30+ years!

meimom of 5

Aug 20, 2015

Thank you JAI for a wonderful car buying experience ! We love everything about our 2016 MKZ. And all the new technology! WOW!!! Carman staff very congenial and made us feel right at home. We ordered our car. When we received the call to come in to make sure it meet our specifics we were also told there was even more Lincoln/dealer incentives available!Thank you again JAI for GREAT CUSTOMER SERVICE!! Thank you Carman staff!!!

Tenika Wright

Aug 20, 2015

Carman Ford was the LAST place I'd think to come because of my financial situation and credit history. However, a friend of mine told me to go there and ask for Jordan but i was unable to make it at that time. I went the next morning but Jordan wasn't there so he got me connected with Mike Edmunds. Long story short, after about 6 hours negotiating with the bank and test driving a couple of cars, i drove off in a 2012 Ford Fusion and got a GREAT warranty added on! I can't thank God, Todd and Bob enough for all that they had done for me because i know it was a hassle trying to get me into a car. Special thanks to Mike as well for being so patient and kind throughout the day. I can see why Mt grandparents still deal with Carman Ford after 30+ years!

twinegh

Aug 19, 2015

My wife and I were not even going to buy. The objective was to "just" look. First stop was the Chevy dealership where we received focused service which was great. We took a test drive and left. Since the Ford dealership was on our way home, we said, why not? Enter Joe Giacchino, who is probably the smoothest new salesman we ever encountered. Joey G listened and was never pushy. Just when we were about to walk away, he suggested we take a test ride and support a cause so we did and now we are proud owner's of a vegan beastly mustang! Joe, I see u going great in your chosen field. More power to you, dude! Akpe(thanks)

sean37

Aug 18, 2015

As a first time new car buyer, I could not have had a better shopping/purchase experience than I had with Carman Ford. After visiting several car dealerships in the Philadelphia region, I decided to drive a little extra to get to Carman because they had two cars in stock I was hoping to test drive. I was immediately greeted by an outstanding sales consultant named Joe Giachinno. Unlike many other salesmen I had dealt with so far Joe was actually concerned about finding me a car I wanted rather than just moving a car off the lot. I was able to really test drive the cars and get a feel for them, as compared with some dealerships that just let you take a short loop around the block. He took the time to answer all of my questions and if there was an odd ball question he didn't know, he directed me to someone who did rather than just making an answer up. As a result of Joe's, Greg's (who helped me finalize the deal the next day) and David's hard work I was able to get a great car that I wanted, not a car I was talked into. I highly recommend Carman Ford and look forward to future car buying experiences with them.

ebony

Aug 18, 2015

The moment that my wife and I walked through the Carman Lincoln doors we were greeted by such professional people, like Frank the sales manager and Scott the sales rep. No pressure, no hassels, no problems. I am so happy with my experience with Carman. And also the procedures of finance was also very good and not grevious. Everyone that we came in contact was good. Everything that Frank said he would do for my car he did. That speakes volumes with me. VERY VERY HAPPY!

hennyg

Aug 4, 2015

I was treated very professionally throughout the entire process. Everyone was extremely helpful and thorough making my car buying experience go very smoothly. Looking forward to the same service in the future.

Aknox

Aug 1, 2015

I Couldn't have asked for better customer service. They found me a very reliable car well within my budget that I absolutely loved. My main worry was not being able to find something in my budget but I couldn't of asked for a better deal than the one I received.

averi7313

Aug 1, 2015

This car dealership is a joke..my wife and I have bought 15 vehicles over time and this was the WORST experience I have EVER had! Third kid coming, I was shopping for a cheaper payment (My wife and I have excellent credit), and a third row. Was told the car was in "great condition", got to the dealership and there were scratches all over the car, 2 of the tires were dry rotted to the point where they were unsafe to drive "we inspect police vehicles".....good luck to those cops.. I drove 2.5 ours each way on Dan Shine's word. We did the back and forth for about 3.5-4 hours. He asked for my credit card..."not to scan but for a mutual commitment." 8:30 rolls around..."I'm so sorry the bank just closed!" I will call you in the morning to let you know. 9 hrs lost but I was still willing to work with it. It gets worse!!!While we were there another couple came in behind us looking at a car "they are interested in the car" but "It's first come first served" you have the car first. Calls me the next morning to say that they sold the car after we left! WE WERE APPROVED FOR THE LOAN at 25 more dollars than we wanted to pay...but we would have accepted it. They didn't even give me a chance to turn down the offer the banks gave them. Where's the commitment back? I asked him, he says "I know", "I know". How can you have a commitment between a dealer to buy the car pending approval and then sell it???? All they did was stall my wife and I long enough to see if they could get a better price from the couple after us!Don't let the reviews fool you. I was lied to, had my time wasted and they pulled some very, very shady sales moves. I would have talked to a manager, but the manager knew about it al of it...Was mad That I found out I was approved. I'm still in shock of how sneaky this went down. STAY AWAY!!!!!!!

Shelley1024

Jul 31, 2015

They were helpful to me about the decision making on buying a car.Explaing in detail any question that I had also helping me with financing of the car would recommend the dealership to any one looking to buy.

fordlover

Jul 27, 2015

This was the best car buying experience I have ever had. John Brooking was so helpful and accommodating. He showed me all my options and got me the car I wanted for the amount I was comfortable spending.

fback47

Jul 17, 2015

The sales consultant (John Brooking), Finance manager (Mike) and business manager (Bob) were all extremely helpful in purchasing my vehicle.. No hassles, no pressure created a favorable experience. I would highly recommend Carman to anyone interested in a new or used vehicle.Frank, Bear de

J&N

Jul 16, 2015

Thank you for all your help in finding a second car and a second purchase at Carman.We came in several week ago and asked what was available.Your friendly staff talked with us and made a few sugestions.We returned and with the help of Dan Shine purchased a 2014 Fusion. The whole process was very favorable and less stressful than any other we have experianced.We don't have any reservations in recommending Carman to our friends.Keep up the good work.Joe & Nancy Hanobeck

Quenna Neal

Jul 8, 2015

Wanted to take take a minute and acknowledge one of your top (in my opinion) sales representatives Mr. Doug Walton. On Memorial Day me and my parents came in to just visit your inventory lot. Doug greeted us immediately and informed us he was helping 2 other customers but would send someone else out to assist us immediately. Needless to say she purchased a car. On 7/6/2015 I returned to view the lot again, and there was Doug again with such a warm smile waiting to assist with my questions and concerns. I really would like to thank Doug for being so patient with me during my purchase of a MKS. And also for dealing and being patient with my straightforward, sharp-tongue mother. Wow.... poor Doug. He hung in there with us and now I have a new car that I can't wait to travel with. Thanks Doug for your repeated professionalism and outstanding sales techniques. The Neal's.

grumpy2bee

Jul 7, 2015

I was looking to replace an SUV that I owned had visited other dealers, but they were not pleasant. When my fiancee and I arrived on the lot, Gary was there in seconds. He noticed that a Ford Mustang had caught our eye. He knew the information and was able to tell all about the car. We didn't buy that one, but purchased another Ford Mustang. All the staff at Carman Ford Lincoln, were very nice to us. They helped me with the financing and we left that day with smiles.I would highly recommend Gary and the staff at this dealership.Cyndy

Queen bee 5

Jul 3, 2015

I recently bought a 2014 Lincoln MKZ .(3/15) I have brought the car in twice since then forrecalls. Everyone friendly, attentive. Excellent service and personnel. They have a waiting areawith coffee, tea, water, and fresh donuts. (that's a plus) the people are above average with service.My previous car was a lincoln continential - boy I should have brought my car here for service.Anyway, Thanks to everyone. I even had the service manager in a suit, Paul, who signed me in on mylast visit,

Paul6786

Jul 1, 2015

I recently purchased a 2015 Ford Explorer from Carman Ford Lincoln and have an excellent experience. Everyone there was extremely helpful and informative. The sales manager Todd and the sales associate Nick were very thorough and made the car buying process simple and enjoyable. This was by far the best car buying experience i have had. On top of having great sales associates, their service department is great! The Service manager Paul was very helpful and informative. Its nice to know that i now have somewhere to take my car for a tune up and know that it is in good hands!PaulNewtown Square, PA

trinisunn

Jun 27, 2015

I WENT IN TO SERVICE DEPARTMENT FOR AN OIL CHANGE. ON ARRIVING TO MY HOME I DISCOVERED A HUGE OIL LEAK, CARMAN FORD SERVICE DEPARTMENT FORGOT TO RESEAL THE OIL CAP SO ALL THE OIL WAS THROWN ALL OVER THE ENGINE, IT WENT DOWN HILL FROM THEN. NOT ONLY DID THEY NOT DO ANYTHING ABOUT THE OIL, BUT THIS PROBLEM THEN WENT TO HAVING TO CHANGE A CONDENSER, AND RECENTLY TOLD THE COMPRESSOR HAD TO BE CHANGED. NOW BETWEEN THE TIME I'VE TAKEN MY CAR IN TO DO A 30 DOLLAR OIL CHANGE, WHICH THEY MESSED UP, NOW I HAVE TO SPEND A COUPLE THOUSAND DOLLARS TO CHANGE PROBLEMS WITH MY ENGINE. THERE WERE NO PROBLEMS PRIOR TO THIS NOT SURE WHY THERE IS NOW. AND IF THE PROBLEM WAS THERE WHY WASNT I TOLD WHEN I CAME IN TO BRING MY CAR THE FIRST TIME? VERY DISAPPOINTED WITH CAR5MAN FORD SERVICE. IT SEEMS LIKE IF THEY MESS UP ON SOMETHING THEY CHOSE TO WAIT TILL I BROUGHT MY CAR BACK TO TELL ME ITS MY FAULT RATHER THAN TAKE CARE OF THE PROBLEM THEY CAUSED.

George

Jun 25, 2015

Mike and everyone at the dealership went above and beyond to ensure a smooth sale. From start to finish it was a positive experience. I would recommend this dealership to everyone.

Happy Lady

Jun 19, 2015

My salesman Scott was very helpful .It was my first time dealing with Carman Ford Lincoln and I would recommend this dealership to everyone who is looking for a hassel free experience.Scott knew what I was looking for and went over and above to make it happen. I am very pleased with my new Lincoln MKC .

rcjromeo

Jun 17, 2015

After being told by Roxanne that the person I wanted to see in the dealership would be there waiting (she said she "had checked with him"), found that not only was he not there, but was not there at all yesterday or for the rest of the week. I was quite upset and being lied to. Boy, Did Greg and Mike really step up to the plate?! Greg helped me find an amazing car and Mike helped me get a great deal that included Gap insurance. I certainly needed that after just getting in a bad accident. They stayed late because my work schedule is tough and Greg even took my rental car over to Enterprise for me so I could drive my "new" car home. Bob was great in financing and we got to talk naval history a bit. A great experience overall. would ahve been a five star rating except for the lie at the beginning

Helen is satisfied and happy

Jun 11, 2015

I wanted to purchase another Lincoln from Carman based on my previous experience with this dealership. Dan Shine easily got me into what I wanted.

satisfied&happyclient

Jun 10, 2015

I wanted to purchase another Lincoln from Carman based on my previous experience with this dealership. Dan Shine easily got me into what I wanted.

carolshouse

Jun 9, 2015

A great staff of salesmen and all of the crew that we met was wonderful. I would recommend Carman to my friends .and family. We just went there to look and ending up with a beautiful new Lincoln

elainel

Jun 2, 2015

Had to have my Lincoln Serviced yesterday (6/1/15). Also needed a loaner for the day. My service Rep. Tom Smith could not have been more helpful. A car similar to mine was provided. The service dept. performed the repairs and I had my vehicle by the end of the business day. Had a short wait and spent it in the customer lounge. Very comfortable, free WIFI and delicious coffee. I was totally pleased with the service representative, the vehicle, I guess my total experience with Carman Lincoln of Delaware.

CDB007

May 28, 2015

My experience at Carman Ford Lincoln was a fantastic one. I went because i was curious about purchasing a used MKZ. I test drove a used 2013 MKZ and loved the vehicle, however, the leases on the vehicle I had was not up. I informed the salesman that I would be back once my lease was up in August. The manager then asked if I would be interested in a new for the monthly price I was looking for. At no time were they pushy nor did I feel forced. They came up with a great deal that i could not pass on. I would definitely recommend this dealership to anyone wishing to purchase a vehicle.

Vince & Marlene Jacono

May 28, 2015

The Carman team we dealt with certainly knew their product line and were able to field any question or concern we had. Even though it was our first Carman experience, they treated us as if we had been valued customers for many years.Gary was a pleasure to deal with, and not only did he provide a much needed orientation session on the workings of our Lincoln MKC, he made sure we knew he would be available for future questions and even set up a 2nd appointment to go over any technical items on the car, should it be necessary. He made us feel very comfortable during the entire process. Frank also took much time with us, and was very understanding when we had a last minute change to the 'agreement'. He worked with us on the change until both parties were satisfied.Bob made the financial part of the sale very easy for us, explaining all the details which gave us a comfortable feel in an area that can sometimes be very disconcerting to buyers. We thank them all for their caring and concern for us as consumers!

Linda2015

May 27, 2015

My husband and I went to Carmen Lincoln to look at an MKZ. Upon our arrival, Doug Walton greeted us asked us if we had any questions to let him know. It was a great feeling to be able to look at a vehicle and not feel pressured in anyway. He answered all of our questions, so we took a test drive and decided to let them have the opportunity to do the deal if they could give us the deal we were looking for. We told them we did not want to haggle that they had one chance as we had two other places we were going to visit if they could not, as we were in the market to purchase that day. A few minutes later, the deal was done and we were very happy. I can't say enough about the entire team, they all made the experience a great one. I can truly say that I have bought many cars in my lifetime, and this has been the best experience I have had.

Charlie H

May 26, 2015

We purchased a Ford Certified Pre-owned Ford Edge on May 21. We dealt with Greg Grimaldi again. We purchased a new F150 five years ago from Greg. He is a very friendly, no pressure salesman.We have never dealt with such a nice car salesperson as Greg is. All of the people that were involved with this deal were very friendly & accommodating. I would highly recommend Carman Autogroup for your next auto purchase. Visit the showroom and ask for Greg Grimaldi.

terry

May 22, 2015

I was happy with my visit yesterday thanks to Greg Carraway and Robert Hepner.I did purchase a car and it is the startofmy beginning also they really looked out for me and my being. Thanks guys

Boozer

May 21, 2015

Service and body shop personnel are professional and courteous and work is first rate. I highly recommend them

Bagman

May 19, 2015

I love Carman. My first experience was with the service department, great service there. Today, I purchased a new Explorer... and it was a good experience. They went out of their way to get me in the vehicle I wanted AND lowered my payment. They went above and beyond... something rare in business these days. Will DEFINITELY buy from Carman again.

Larry

May 19, 2015

Recently leased a 2016 Ford Edge from Mike. Having researched the vehicle and options I wanted, I contacted Mike with my request. I was completely surprised at the total experience. I have purchased or leased many vehicles over the years and this was the most efficient process I have been through.

tailgater

May 17, 2015

Just got a new MKZ from Scott at Carmen Ford Lincoln and I'm happier then all heck. Scott was a great salesman knowing that I rented these cars before and knew all about them, he did not keep talking about the car. He told me about the 0% financing and about the type fuel it uses [ 87 regular surprised me ] All in all, I'm very happy with my purchase.Thanks Scott HenningSeven days before I brought a ford explorer from John Brooking. Great salesman and one of the reasons I came back 7 days later for the MKZ. All I can say is Carmen has a great sales team.Thanks John Brooking

SoccerMom19711

May 13, 2015

Took my SUV to them for repair, part had to be ordered. They never called me once the part arrived. I asked them when I brought it in for recommended maintenance and they didn't have a clue what I was talking about so I had to go dig my receipt from previous service. I'm a working mother with school aged kids so I can't not have a car the entire day. They literally did start working on my car until late afternoon even though I had dropped it off early in the morning and took their shuttle. This put me in a bind so when I complained to, I was told "the shuttle service is complimentary you know, we really don't have to offer it to you." Needless to say, I won't be back.

Diane

May 9, 2015

My family has purchased many cars in the last few years and have always been satisfied. Nick was great. He was friendly, confident, professional and very helpful. He is an asset to your dealership.

carlton617

May 7, 2015

Staff was very helpful. Went out of their way to find the car I wanted. Financing was made as painless as possible and the advice I received on which way to go with financing was appreciated

Triciacan40

May 6, 2015

Excellent experience all sales people Scott and Frank in particular were very accomadating a pleasure to deal with. All promises were kept and car delivered to my great satisfaction!

pdgdominic

May 5, 2015

Your advisors Tom Smith and Steve Hudson far exceed s my expectations. They are both courteous, helpful, friendly, very respectful, knowledgeable and they go above and beyond to help with my problems. As long as these two gentlemen are at Carman as your service advisors, I will keep bringing my Lincoln to your shop for maintenance and or repairs. Thank you Carman Lincoln for these two men. While I am at it, the same holds true for your salesperson Dan Shine, who also is a plus and an outstanding salesperson.

meggewrob

May 4, 2015

I was so happy that I came in the day I did I was getting very very frustrated and about to give u . I had been to several other car dealerships and had wasted lots of time. Andrea Lowe greeted me and worked her magic! She made what I thought was impossible possible. I was a good experience from start to finish and I left with a vehicle that was exactly what I wanted. Thank you Andrea!

Susan

May 4, 2015

I found my 2006 Toyota Highlander Hybrid on cars.com at this dealership. I worked with Dan Shine and he and Todd were great! We were flying into Phildalephia from Ohio and Dan agreed to hold the car and pick us up at the airport. He even pointed out a few sights along the way back. I found them to be honest, up front and courteous. Every flaw that the car had he made sure I was aware of and took care of a few that were most concerning. It was simple, easy and quick. The flight took longer! Along the way Dan called to make sure we arrived back safely and everyone we dealt with was great.

Eddie

Apr 30, 2015

Dealing with John Brooking was a pleasure from start to finish. He answered all my question and I was very comfortable throughout the entire process. I highly recommend Carman Ford.

Susan

Apr 29, 2015

I was an internet purchaser from another state. Dan and Todd were amazing. They were upfront about all the small blemishes the car had and even had their body staff buff out a few concerning areas. The car was exactly what I wanted and they were honest and fair on pricing. Dan drove to the Philadelphia airport to pick us up and helped us with all aspects of our purchase. We drove all the way back to Ohio with no incidents...I love my new car. I found them to be honest, up front and have great service.

Kristie6526

Apr 28, 2015

My fiance Charlie and I had the best service from Mike Krul. He really cares for his customers. He is the man! So very helpful!

tattoosrock3

Apr 28, 2015

We had a fantastic experience with Carman Ford. From the moment we were greeted at the door until driving off the lot with our new Mustang it was a Five Star experience. We worked with Greg Grimaldi and he provided the best experience we have ever had buying a car. Greg is courteous, polite and a really nice guy! We highly recommend purchasing your next car from Carman Ford and Greg Grimaldi!

Jenny

Apr 27, 2015

I purchase a 2013 Chevy equinox over the weekend, and this is one of the smoothest process I have ever gone through on buying a vehicle. Thanks to John Brooking for your understanding. Jennifer

MHeath

Apr 26, 2015

I had a wonderful experience with Andrea Lowe. She was very helpful in my search for a vehicle.

annie

Apr 22, 2015

Working with Doug Walton was one of my best experiences I have had buying a car. He was very attentive and made you feel comfortable. I had the same experience working with the other two employees -- Dan Miller and Frank Azan.

Russell

Apr 19, 2015

Came into the dealership looking for a certified used car to replace my 2000 Jetta. Got a great deal from Greg & Mike on a 2013 Ford Focus SE!

Lincoln MKC

Apr 16, 2015

Working with Dan Shine made buying my 2015 Lincoln MKC a pleasant experience. He went over the vehicle's options until we were comfortable with everything before we left the lot. If my wife and I were to buy another vehicle we would buy it here.

Sassy

Apr 15, 2015

John Brooking made what is usually a scary experience, a relaxing one. If I had to do it all over again, he would be the one I would ask for.. His professional work ethics stood out from the begin to the end, Dan Miller was wonderful in explaining all of the financial aspect to me and went above his call of duty to help me out.

Louise Parenti

Apr 14, 2015

My salesman, Gary Santora was excellent. He walked me through all the features of the vehicle and showed me how to use them. He also set up different features including installing my cell phone to the car. Gary spent a lot of time with me. I did not feel rushed or pressured to buy. I have had a couple of questions since purchasing my 2015 Lincoln MKC and he was walked me through the fix on the phone. I highly recommend Gary. Ten days after driving my new car home someone backed intomy left rear door. Carman's Auto Body shop did a wonderful job making my car look like new.

Pam907

Apr 11, 2015

This is the first time we purchased a Ford. John Brooking was a pleasure to work with. He wasn't pushy, he was very knowledgeable, and answered all our questions. We would definitely buy from John again.

RED14

Apr 8, 2015

I purchased my 2015 Mustang form Carman Ford a week ago and it turned out to be the best car buying experience I ever had. Lindsey in internet was great and sent me all the information I requested about the 2015 Mustangs they had in stock. I found the car I wanted, my salesman Greg got me a great price and after talking with Dan in financing and getting a few questions I had cleared up, I got the deal I was looking for. You guys are a great team!! This was my first purchase from Carman Ford and I'm sure it won't be my last.

love1959

Apr 8, 2015

Would buy my next car there when ready. The salesman was knowledge about my carThe car deal didn't t take all day The finance person made me feel comfortableI didn't feel rushed or pressure.

austink2

Apr 7, 2015

Went in to buy a car for my son. Ending up buying one same day, had the car for 2 weeks and the engine light came on to my disappointment. Austin told me to come in and they would check it out, I did and dealt with Jeff (worst part of my experience) in service he was incredibly rude he yelled at me, someone else from service actually had to step in. I went and spoke to my dealer again and told him how upset I was about how I was treated he stepped right in and reached out to his boss Mike. Mike and Austin had me come back in and sent me to Paul he was super nice. Austin, Mike and Paul saved my business they went out of there and did the right thing by me, you don't see that a lot now a days and it is definitely something that merits recognition! Great job Austin, Mike and Paul.

KMH

Apr 7, 2015

I purchased a Certified Lincoln MKX from Gary Santora at Carman Lincoln, just yesterday. Gary was helpful in all ways, without being over bearing in any way. I would definitely recommend others to trust in Gary, & work with him when looking for your next vehicle at Carman Lincoln Ford.

RED14

Apr 7, 2015

I purchased my 2015 Mustang form Carman Ford a week ago and it turned out to be the best car buying experience I ever had. Lindsey in internet was great and sent me all the information I requested about the 2015 Mustangs you had in stock. I found the car I wanted, my salesman Greg got me a great price and after talking with Dan in financing and getting a few questions I had cleared up, I got the deal I was looking for. I also want to thank Todd for taking care of a few minor issues for me and having my new Mustang looking great when I picked it up. You guys are a great team!! This was my first purchase from Carman Ford and I'm sure it won't be my last.

Arldan

Apr 6, 2015

I really enjoyed this car buying experience. No pressure at all. Austin was very knowledgeable and also friendly. He helped me to find the car I needed. The experience with the finance person was the best I've had so far. He presented and explained the different options and again with no pressure at all.

BigDaddy

Apr 6, 2015

My salesman (Austin Zebrook) was very helpful, knowledgeable, and very professional. I would definitely buy another vehicle from him. I trusted him. Also very pleasant to deal with.

Gail DIerolf

Apr 3, 2015

Our experience at carmen ford was made so pleasurable by Dan Shine our salesperson. He was courteous, in formidable, personable and not at all pushy which is quite a plus in our book we recommend this dealership as well as our salesman. We love our Lincoln.

odie

Apr 3, 2015

"Great dealership to work with"Andrea was a pleasure to work with during are purchase of a 2012 ford escape. I would recommend this dealership.THANKS

Ian 015

Apr 1, 2015

My salesman Nick was very attentive to detail. He helped me find what I wanted and a lot more. Very impressed with his service. This is my second truck from them and would not hesitate to go back again. Great sales team. Great service.

kishagee

Apr 1, 2015

Carman Ford helped my husband and I purchased our car. Even with our credit issues they found us a good deal and we love our car!!!

earl Price

Mar 28, 2015

again the dealership exceeded my expectations, this is my second lincoln purchase within 3 months. the salesman Doug Walton was the reason for me coming back to make my second purchase, this time for my wife. His professional and courteous demeanor made it very easy for me to make my decision to come back to carman lincoln. attitude presentation is everything, And I must say that he represents the lincoln brand.

hunter_p123

Mar 24, 2015

All my questions where answered adequately. I was treated very kindly and the whole process was over before I knew it. Overall, I am very happy with my experience.

sarah

Mar 23, 2015

I was searching for a car for a few weeks due to an accident, and my car was totaled. Carman Ford Lincoln was not the first place I went to. I went to a few other dealerships in the area and shopped around to get a feel for what I wanted. I did find one car I liked, but I wasn't completely crazy about. I did not like the salesman I dealt with. He was your typical car salesman, pushy and invasive. I was so turned off I walked out and was so discouraged. We got in the car and my boyfriend suggested we go to Carman Ford Lincoln, since we knew a guy over there. Well, we went in and met with Austin Zebrook and he was a pleasure to deal with! I didn't know exactly what kind of car I wanted, but I knew my price range, my style and what features I wanted. Also, Low miles, and something good in the crazy winter weather in Delaware. Once I told him what I liked, he immediately had a few options for me to look at. He was patient, extremely friendly and answered all my questions. He wasn't pushy or too aggressive- like my previous experience. After a night of searching almost everything in my price range on the lot, I found a car I loved! I ended up purchasing a 2007 Mazda CX-7 with $55,000 miles on it. The car caught my eye right away and the low mileage was a huuuuuge plus! It is fully loaded and looks practically brand new on the inside and out. I couldn't be happier with my purchase. Austin made me feel so much more comfortable with the whole process with his friendly, patient demeanor. The gentleman who detailed my car before he brought it up when I was buying it was so nice and did an awesome job. Like I said, the car looked almost brand new, it was impeccable inside. In the finance department, the man I dealt with was Dan Miller. He was again so nice and patient, explained everything and also sold me the warranty on the car. I also had a pleasant experience with the Service Department. I had to bring the car in the following day to have something looked at. Steve Hudson was at the front desk and he was great. He was so nice and called me promptly when my vehicle was finished, and explained the issue to me. Overall I had a great experience and love the car. I would definitely recommend this place to anyone!

MHolley

Mar 19, 2015

Everyone at the dealership was friendly and made my experience a comfortable one. Excellent work and it was performed on time. I was kept informed at all stages.

DJ

Mar 16, 2015

Took my car to Carman Ford for service. This was my first visit. I needed to find a good service center that I could trust and continue to have my 2 cars serviced at. Upon arrival their, the Service Attendent, Mr. Tom Smith, addressed all of my questions in a clear and concise manner, he was very nice and did not rush me along like other service shops have done in the past. After my one experience with Mr. Smith I feel confident that I will get the service I need and my questions answered whenever I am their for service. I look forward to Carman and Mr. Smith taking of my vehicles in the future. Thanks!

VernitaBee

Mar 16, 2015

This was my tenth time over my lifetime buying a vehicle. This experince from soup to nuts was by far the best! Everything was good, from the Sales Person to the Business Manager and everyone in between! I was so happy that I am sure I will visit them when I purchase my next vehicle. I already had a brand for myself that I preferred, but the experince has persuaded me to switch! Carman Ford is an EXCELLENT Dealership!

VernitaBee

Mar 16, 2015

This was my tenth time over my lifetime buying a vehicle. This experince from soup to nuts was by far the best! Everything was good, from the Sales Person to the Business Manager and everyone in between! I was so happy that I am sure I will visit them when I purchase my next vehicle. I already had a brand for myself that I preferred, but the experince has persuaded me to switch! Carman Ford is an EXCELLENT Dealership!

ShannonMO

Mar 12, 2015

I'm a super picky person (especially when buying something expensive). These guys are fabulous. It's my second Ford and I will continue to go to Carman and recommend it to others! Great service department, too!

Dani L

Mar 12, 2015

We went looking for a new SUV and test drive. We have purchased over 10 new vehicles between me and my husband. This is our first Ford vehicle and the first time with this dealership. After our great experience we will go back to this dealership again. Greg was a great salesman and made this a experience easy and hassle-free. We appreciated how well organized this dealership was and Dan in Finance was excellent too.

Dani L

Mar 11, 2015

We went looking for a new SUV and test drive. We have purchased over 10 new vehicles between me and my husband. This is our first Ford vehicle and the first time with this dealership. After our great experience we will go back to this dealership again. Greg was a great salesman and made this a experience easy and hasslefree. We appreciated how well organized this dealership was and Dan in Finance was excellent too.

nmt5000

Mar 11, 2015

My wife and I had a great experience with Austin and Todd in Sales. This was our first time buying a Ford, and we highly recommend the dealership. Austin and Todd were straightforward and transparent in our interactions and worked to get us the deal we wanted. Austin went above and beyond to explain the features of the vehicle. Dan made the "paperwork" as quick and painless as we hoped. We will likely work with the dealership again in the future.

sk8bum

Feb 27, 2015

Had a great experience with Dan and Robert purchasing a 2015 Navigator L. Ordered the vehicle and got everything we wanted fitting a targeted price.

robin t

Feb 20, 2015

This was my first time visiting this dealership. We had a deal at another dealership but didn't really feel comfortable. My husband does not have a lot of time to visit dealerships so I went to Carman and told Greg Grimaldi I was tired of searching so please find me a deal and after my first visit there it was. The exact car we wanted was not at the dealership so Greg found the car and it was delivered the next day. I have never had such a pleasant experience with any salesman as I did with Greg, no pressure, all business, THANKS GREG.

joe

Feb 11, 2015

I've bought from just about every Ford dealer in the New Castle area. Over the years, I have purchased three Ford Escapes, two explorers, two edges, and five Mustangs. Yesterday I bought my first Lincoln from Carmine. I love it and feel good about the deal I got. My life time buying experience; Porter Ford is a definite avoid, Sheridan Ford depends on what manager is working that day, Ramsey is too small, and Carmine Ford is the definite best in this area. Carmine always leaves me feeling that I got a fair deal. The sales people are kind, respectful, and thoughtful. They are easy to work with and they go out of their way to meet your needs. Take the tour for yourself before you buy. I'll bet you reach the same conclusions.

djd

Feb 7, 2015

Although we did not have intentions of buying a car on a Friday night, that is exactly what happened because we were dealing with knowledgable, kind and a no hassle group. Buying a car is always stressful, but our experience at Carman was actually fun. Austin and Todd, the general sales manager, were very patient and helped us get into the car we needed. We even got a follow up call from Austin the next day thanking us for our business and to remind us we can always stop by if we should have any questions about "My Ford Touch." All around, a pleasant experience.

djd

Feb 7, 2015

Although we did not have intentions of buying a car on a Friday night, that is exactly what happened because we were dealing with knowledgable, kind and a no hassle group. Buying a car is always stressful, but our experience at Carman was actually fun. Austin and Todd, the general sales manager, were very patient and helped us get into the car we needed. We even got a follow up call from Austin the next day thanking us for our business and to remind us we can always stop by if we should have any questions about "My Ford Touch." All around, a pleasant experience.

luislugo2006

Feb 4, 2015

This was my first time at Carman Ford, but it was my third Ford lease. My first 2 leases were in a NJ Ford dealership and I never felt like I was treated well. So, I decided to give a new Ford dealership a try and I found Carman Ford. My whole experience with Carman has been awesome! Starting with Dililah in internet sale, to Mike and Todd in sales! I came in to test drive my Fushion and was met by Mike, which was so professional, smart and very knowledgeable in all aspect of the sale and the vehicle! I will never go to any other Ford dealership again! I will be a Carman customer for life!Thanks again Mike!

offweekends

Feb 4, 2015

As a first time customer, the Service Department at Carman Ford went far and above my greatest expectations. Jeff Downing and the technician who worked on my Escape were fantastic! Kudos to these two individuals!

Savvycreams

Feb 4, 2015

Carman Ford has made me speechless. I've worked with many different dealerships in the past and never once experienced this high quality of service I did the day I visited this location. The team is very helpful and knowledgeable. They have the customer best intrest at heart. Carman Ford gets it. They set the car buying bar high which will in turn make me a loyal customer to them allowing for long time business. I would recommend this location to everyone. Very happy and glad I got to meet the team. Thanks everyone

sandnc757ataol.com

Jan 29, 2015

My original review was excellent, but after 6 days my emission light came on. This is less than a week after purchase, I understand that no warranty and used vehicle mean they are not responsible. Thought they were a reputable dealer, they didn't offer to check the emission light for me without charging. I can go to AutoZone and find out the code for free. Why didn't Carmen offer that? Not happy now and will probably not purchase or recommend Carmen in the future.

Jim

Jan 29, 2015

I needed new brakes and found Carman Service department to be very helpful and the prices reasonable. Steve Hudson was my Service Rep and he was quick to respond and answered my questions thoroughly. Thanks again for providing such great customer service.

ABB

Jan 29, 2015

Stopped in for a same day appointment. They were fast and friendly to deal with. Got me in and out in no time at all. Thanks Carman and Jeff!

gilly

Jan 29, 2015

in my opinion Steve Hudson is wonderful in the service dept. My experience with service is top rated. my guess is that he is a keeper at Carmen ford .Karen quinn

Jim

Jan 29, 2015

I needed new brakes and found Carman Service department to be very helpful and the prices reasonable. Steve Hudson was my Service Rep and he was quick to respond and answered my questions thoroughly. Thanks again for providing such great customer service.

mariahashley

Jan 29, 2015

Mike Krul was a great salesman. He made buying a car so easy and had everything ready for me when I returned back to the dealership to pick up my car and do the paperwork. I love my 2015 Ford Escape!

Charlie

Jan 25, 2015

For individual attention and the utmost in courtesy, Carman Ford Lincoln personnel are spectacular! The Carman team work together to make the overall selection, demo ride, and purchase experience as short and pleasant as possible.

gcarterk

Jan 23, 2015

Making the decision to purchase a new car was made much easier with the help of Mike Krul. I never felt pressure to make a decision right away, it actually took me 3 days! I am very pleased with my experience with Carman Ford Lincoln.

Nicki

Jan 23, 2015

Purchasing my Explorer was a pleasant experience due to the knowledge and experience of Austin Zebrook! This dealership certainly made the care buying journey a much easier one.

Dick

Jan 22, 2015

We were greeted promptly and courteously by Gary Santora. After expressing our interest in a Lincoln MKX he asked if we wanted new or pre-owned. After exploring the inventory of pre-owned vehicles we chose a 2012 model. A great looking clean, low mileage vehicle. This was the best vehicle purchasing experience we have ever had and we have had 12. Gary was knowledgeable, low key, friendly and helpful. If you shop Carman Lincoln in New Castle ask for Gary you will not be disappointed and you will leave with a good feeling and a good deal if you purchase a car with his help.

Charlie

Jan 11, 2015

For individual attention and the utmost in courtesy, Carman Ford Lincoln personnel are spectacular! The Carman team work together to make the overall selection, demo ride, and purchase experience as short and pleasant as possible.

Mike and Janie

Jan 10, 2015

We were treated great from the start. Never felt any high pressure. Best experience ever in purchasing a new car. The salesman was very knowledgeable and friendly. I felt he went out of his way to get us in a vehicle that was exactly what we wanted. We will definitely be repeat customers. The Business Manager Robert Hepner was just as friendly and helpful as John was.

Mike

Jan 10, 2015

We were treated great from the start. Never felt any high pressure. Best experience ever in purchasing a new car. The salesman was very knowledgeable and friendly. I felt he went out of his way to get us in a vehicle that was exactly what we wanted. We will definitely be repeat customers. The Business Manager Robert Hepner was just as friendly and helpful as John was.

HiD234

Dec 31, 2014

One of the best experiences we've had, great buy experience. We visit several other dealers but Mike Krul made a big difference in our decision to buy a C-Max Hybrid at Carman. He was very professional with NO pressure at all and extremely helpful to explain all the features in the car. Another helpful person was Robert Hepner in the finance who was particularly friendly. It was a pleasure doing business with Carman and definitely I will come again to buy a new or used car in the future.

earl Price

Dec 30, 2014

exception experience, carman dealership exceeded my expectations, Doug the salesman Was very Professiona, andl courteous,. he made my buying experience worthwhile. This is why I would recommend your dealership before going anywhere else.

Claudine J.

Dec 29, 2014

From the moment I walked through the door Dan was super accommodating, making sure he understood what my needs and expectations were. Everyone I dealt with through my entire experience were so friendly, and genuine; something you wouldn't expect when purchasing a vehicle. I LOVE my new MKC, and know I will driving Lincolns for a long time - thanks so much Dan, Frank and Bob!

leolion

Dec 17, 2014

Greg truly went above and beyond to ensure my purchase experience was remarkable. He is the reason I will keep using Carman services. It was the absolute best customer service!

Robert2342

Dec 13, 2014

I went to buy a cargo van, Ford Transit. But they gave me such a great deal on the Honda Oddessy that I just couldn't resist. they gave me a good trade in deal on my old '96 Mercedes and gave me a grea price. If you're looking at a great price and great service, this is your dealership. The two gentleman I worked with were patient and courteous, I didn't feel rushed to buy a car unlike some dealerships I've been to.The percent for financing was quite low given my financial standing. Overall, this is a great dealership and would not mind going there to buy my next car.

Yan Feldblyum

Dec 11, 2014

Great dealership, relaxed atmosphere Wonderful staff, helping to get that car of your dreams Willing to get to the bottom of all your questions and issues

YAN FELDBLYUM

Dec 10, 2014

Great dealership, relaxed atmosphereWonderful staff, helping to get that car of your dreamsWilling to get to the bottom of all your questions and issues

Sazato

Dec 7, 2014

I had an idea what I wanted when I walked into the dealership that day but I think I ended up with more than I expected and Dan helped me make it happen. Everyone stayed late on a Saturday to accommodate me and see that I drove away with my dream car. Very good experience. So happy about my new car!

Bernie

Dec 3, 2014

I have just moved over from Ireland and I bought my new F 150 truck there. I had tried some more dealers around and some wouldn't even give me the courtesy of a call back.The minute I walked into the showroom I was treated so well. They went out of their way to make sure that I was made feel welcome and did not pressurize me . Its been a long time since I received such customer care. All of the guys , even the ones who were not dealing directly with me were wonderful and you always got the feeling they took immense pride in what they do. Got a great deal on my fab new truck Well done Jeff and Greg I will be back..... P.S Truck is Awesome.

Bernie 1

Dec 3, 2014

I have just moved over from Ireland and I bought my new F 150 truck there. I had tried some more dealers around and some wouldn't even give me the courtesy of a call back.The minute I walked into the showroom I was treated so well. They went out of their way to make sure that I was made feel welcome and did not pressurize me . Its been a long time since I received such customer care.All of the guys , even the ones who were not dealing directly with me were wonderful and you always got the feeling they took immense pride in what they do.Got a great deal on my fab new truckWell done Jeff and GregI will be back.....P.S Truck is Awesome.

samlepore

Dec 2, 2014

I would like to commend the sales team at Carman Ford for being very professional and courteous. This was the first time I bought a vehicle at Carman and I was impressed with the fact that we didn't have to deal with the high pressure sales tactics that some dealerships use. It was a pleasure working with a sales team that puts customer serveice first.

Ryan0812

Nov 24, 2014

We were very happy with Carman.......I do not like car shopping especially when you have to deal with a pushy salesperson.....>When my husband and I came to Carman, we met Dan Shine and when we left we both said how much we liked him. Believe he is truly an asset to your organization. Everyone else was really nice and the whole process even made me say "it was good"!. Didn't meet Brett Pfeil or Frank Azan but did receive emails offering to answer questions if I needed anything........

Ashley P

Nov 24, 2014

I recently purchased the new 2015 Lincoln MXC from Carman Ford Lincoln during their Black Friday Thanksgiving Sale. This was my first car buying experience and the team at Carman Ford Lincoln could not have made it any better. Prior to driving up to this dealership, I spent several hours at other dealerships being hounded by sales reps who did not know much about the cars they were selling. Lucio, the consultant who took me on the test drive, knew everything about the MXCs and helped recommend what features he thought were/were not necessary. When making my decision to purchase, I felt educated rather than pressured. I also extend many thanks to the folks who stayed almost 2 hours after closing time to help finish the paperwork and give me an orientation lesson on the cars features (they invited me back for a longer lesson, too, once Ive had a chance to drive the car for a few days). Couldnt be happier.

aripa1

Nov 24, 2014

I recently purchased the new 2015 Lincoln MXC from Carman Ford Lincoln during their Black Friday Thanksgiving Sale. This was my first car buying experience and the team at Carman Ford Lincoln could not have made it any better. Prior to driving up to this dealership, I spent several hours at other dealerships being hounded by sales reps who did not know much about the cars they were selling. Lucio, the consultant who took me on the test drive, knew everything about the MXCs and helped recommend what features he thought were/were not necessary. When making my decision to purchase, I felt educated rather than pressured. I also extend many thanks to the folks who stayed almost 2 hours after closing time to help finish the paperwork and give me an orientation lesson on the cars features (they invited me back for a longer lesson, too, once Ive had a chance to drive the car for a few days). Couldnt be happier.

Reese cup

Nov 17, 2014

This our second Lincoln MKX we leased from this dealer. Douglas was very helpful in putting us in a car that we would be happy with.

dewicawnenangen

Nov 16, 2014

Would be happy to recommend Carmen Ford to anyone. This is the third car in a row that I purchased from them; and was treated exceptionally well, by everyone I spoke too including Dam Miller in Finance and Jarret Harris on the showroom floor. Jarret was exceptional in how he worked with my wife, and me to craft a great deal for both us and Carmen Ford. We love the car [2014 Fusion] and we were very pleased that Jarret was very accommodating in how he let us find the right car for us. I have been a Ford man for over 50 years, and my Dad and Mom bought Fords when I was a young man growing up. We love the car and would not think of going anywhere else to purchase a car.

roug994

Nov 13, 2014

Employees there are friendly, and they are always willing to help. They make me feel comfortable to talk with them, and provide excellent service. I enjoyed the time with them, and they help me find a fantastic car with a good price.

wdarby1970

Nov 11, 2014

I bought two cars from this dealership. I love it. They are customer oriented and very helpful. I didn't feel any pressure when I was there. I will definitely recommend them to anyone.

trixy28

Oct 29, 2014

My fiance and I had been to several car dealerships in search of a used Ford Mustang priced within our budget. Other dealerships always showed us cars just out of our range to try and get us to go higher, but Mike Krul respected our constraints and worked with us to find the perfect Mustang. Everyone at the dealership went above and beyond to make it a great experience. They did the little things at the end that are nice touches: running it through the car wash, providing an extra programmed key fob, etc. Mike even noticed our garage door opener in our trade-in after we left and kept it for us to pick up later!

maryjunep

Oct 27, 2014

Even before I entered the door, Mike Krul was outside to greet and welcome me to Carman Ford. . Mike showed me an array of cars and explained new features installed on the Ford Focus that were not available on my old model. Three hours later I drove out of Carman Ford in my new Ford Focus with Mike and other Ford personnel cheering me on. What a great experience! A few days later, I stopped by Carman Ford and Mike linked my cell phone to the steering wheel of my car. Mike told me to stop by again if I had questions concerning any of the features installed on my Ford Focus. You don't get any better customer service than this. I have been taking my cars to Carman Ford for years for maintenance work. The garage and the dealership are both five star enterprises. Thank you Mike and Carman Ford.

michael.paasch.1

Oct 26, 2014

We are from California and were looking for a nice vehicle for our daughter who attends college here. We heard an add on the radio for used cars in the $5K range went to Carman Ford and were greeted by Charlie Smith. He asked what we were looking for and took us to see 3 vehicles they had in our price range, (we stopped at other dealerships and when I said $5k range they were showing cars in the $7-9K range, what a waste of time) He showed us a nice 2001 Lexus with relatively low mileage at $5995.00. the car was very clean and mechanically sound, he provided AutoCheck report and mentioned it was a trade-in. I made an offer of 5k out the door and then Charlie said let me present the offer to the used car manager. At that point I figured here we go with the back and forth and I would never get it for what I offered. To my surprise we only went back and forth 1 time and I got the car for the 5K OTD offer. Buying a car at a dealership is usually an unpleasant experience, but this was the best experience we have ever had. I was driving off with the car in 3 hrs (this includes the test drives, the time for me to inspect and decide on it and all the paperwork, not bad huh.) The was pretty clean, just a bit dusty but they took the time to detail it for us so when we presented it to our daughter it looked its best. Please note this car was not perfect, (it is a used car with 135K MI.) but it was in very good condition and the interior was perfect. Overall we were very pleased with our experience and our daughter was very happy with it and stated she didn't think she would get anything as nice as this from us. Thank you Carman Ford.

cstyles2015

Oct 22, 2014

With a surprise new car in mind for my wife, I stopped in to check out the new 2015 Ford Fusions. I was met by Mr. Mike Krul who began to discuss different packages, options and features and how wonderful the Fusions are. Immediately I was sold on the Fusion as I knew this was the car my wife would love. The next step was to develop the "surprise" for my wife and Mike was key to making this happen. After all of the paperwork had been completed and the car was ours, my wife and I visited Carman to "check out" the Fusions and see if this was the car for her. Mike played a long perfectly, showing her the features, options, etc. until I told her to grab her purse so that she could drive it home. Stunned and shaking, the surprise was complete. Special thanks to Mike Krul for making this happen. The process was painless and easy, just an enjoyable, personalized experience that we'll never forget.

curtrg55

Oct 21, 2014

I HAD AN APPOINTMENT FOR SERVICE ON 10/17/14 FOR MY 2013 FIESTA,BECAUSE ,IT WAS EXCESSIVE TRANSMISSION CLUTCH SHUDDER DURING LIGHT ACCELERATION.AFTER SITTING ABOUT ONE HOUR IN THE WAITING ROOM JEFF DOWNING SAID TO ME THAT MY TRANSMISSION WAS LEAKING FLUID, SO THEY WOULD KEEP MY CAR FOR ABOUT FIVE TO SEVEN DAYS.KEEP IN MIND THIS PROBLEM IS UNDER WARRANTY, 14M01. SO I ASKED IF THEY HAD A LOANER CAR UNTIL MY CAR WAS REPAIRED HE SAID NO AND MY INSURANCE DID NOT COVER IT.WHICH IS A LIE YOUR DEALER SHIP DO HAVE LOANER CARS. SO I WAS FORCED TO DRIVE AN UNSAFE VEHICLE FORTY MILES TO ANOTHER FORD DEALERSHIP FOR SERVICE,YOU WILL HERE FROM ME SOON AND OTHERS IN REGARD TO WHAT YOU DID.SHAMEFUL!!!

Omar Sr

Oct 17, 2014

The people was great they did everything to get me in the truck that I wanted Thanks again for all your hard work. Keep up the good work.

Vincent G K

Oct 16, 2014

From start to finish, this group was a pleasure with which to work. I would recommend them to family and friends. Nothing pushy, everything above board.

Helen Mullen

Oct 13, 2014

I was thoroughly impressed with the experience we had at Carman Ford in leasing an Explorer. Dan Shine was phenomenal - knowledgeable, helpful, kept us fully informed as he looked for the car to meet our specifications, went out of his way to get our car to us as soon as possible, and it was an all round excellent experience. I would highly recommend working with Dan and Carman Ford.

R Mical

Oct 10, 2014

Lucio Villena-Lanzi and Frank Azan were instrumental in providing Outstanding Customer Service. They "Went the Extra Mile" to satisfy my search for a Certified Pre-Owned Mustang convertible that I LOVE. Great job, guys, you made it happen! This was my second great Pre-Owned vehicle I bought from Carman. Great people. Great cars. I would recommend this dealership to anyone in search of a fantastic deal on a new or used Ford or Lincoln.-Rich M.

Marikay Green

Oct 6, 2014

I found the used car I was looking for on-line at Carman Ford. Made arrangement to go see it. I was greeted by a salesman, Lucio. He was friendly and nice. I know he was interested in making the sale, but I did not feel pushed. In fact when I decided to purchase after test drive. I told him that I needed to do so in 1 1/2 hours or would need to leave an come back to finish another day. I have never gotten through a car dealership that quickly. They had me walking out the door sale completed in the time I said I needed to be done. They also arranged to deliver the car for me because I did not have anyone who could drop me off to drive the car home myself. The car is for my daughter who does not yet have her license. I could not have asked for a better sales experience.

pulletman

Oct 6, 2014

From the moment I looked them up on the internet to research my trade-in value on my old car, I was truly impressed with Carman's level of customer service. Within 20 minutes, two people had contacted me to be sure I was taken care of. Then once my search for a new car was on; Doug my salesman was great. At no time did I ever feel pressured to buy from them. I test drove multiple vehicles and learn how great the Lincoln Brand is. I am a believer in both Lincoln Brand and the Carman Family. Thanks again for making my car buying experience a positive one. I love my new MKZ SedanBrian

denice.duplanti

Oct 2, 2014

Guy was very friendly and informative about the vehicle I was looking to purchase. that is all I have to say at this time. thank you.

billtull

Oct 1, 2014

Mike Krul, our salesman was very professional, attentive, & friendly.. He was exceptional in showing us the workings and systems of our new F-150. Thanks for a great experience.

Amotta

Sep 24, 2014

Jake was awesome!! Great personality!! He made buying a car fun, fast and I am so happy with my purchase! He went above and beyond. Very knowledgable. He also took the time to show me every detail of the car and how to work and operate all the features my car came with! I would recommend this dealer to anyone, and Jake!! Dan in the finance department was great, he got my payments where I needed them and really took the time to explain the warrenty in depth with me!

johnson

Sep 22, 2014

Scott was great . financing easy and all was good. Rather smooth and friendly

hollandhaffner

Sep 17, 2014

This is the second time we are buying a car at Carman Ford and both times have been positive experiences. We were delighted by the friendliness and attentiveness of our sales person, Jake. We have left both times feeling well taken care of. Even after leaving the dealership in your new car Jake spends time making sure your happy with your purchase and answering any questions that come up.

Leroy Hazzard

Sep 14, 2014

I am shopping for a certified Ford or Lincoln product. My salesman, Guy, was very patient and informative as I asked to compare the 2012 mkz and 2014 mkz. I also explored the ford escape and added a crossover to my short list. I am hopeful based on our conversation, that Guy will be able to find just the right certified car for me both in features and price point. At this point, I can recommend them in the categories I completed.

phil.wolhar.5

Sep 10, 2014

On a scale of 1 to 10, with 10 being the best, Carman Ford Lincoln rates a 12. I have purchased or leased many vehicles from Carman dealerships over the past 35 years. The most recent being a 2015 Lincoln MKC. I have always experienced exceptional treatment from everyone I have dealt with. Courteous, friendly, professional dealings from start to finish. Larry Giacchino runs well-managed, professionally staffed auto dealerships, and I am not easily impressed. Gregg Grimaldi is especially outstanding and obviously committed to earning your trust and your repeat business. He never fails to impress me with the distance he'll go to provide COMPLETE customer satisfaction. Buy with confidence from Carman. Their professionalism and business ethics speak volumes about the caliber of their staff and its leadership.

lharleyladie

Sep 1, 2014

This dealership goes above and beyond to make sure their customers are satisfied. This is my second purchase from Carman. I really don't see myself ever getting a vehicle from anywhere else or through another salesman. Mike Krul is amazing. He listened to my wants, needs, questions and concerns and with the help of the management staff, was able to put me in a vehicle that was suitable for me. Thank you all for getting me over the hump in the road! I am very greatful!

Dehorty

Aug 28, 2014

Love this car already and I have only driven 50 miles. Handles cleanly, corners very well, comfortable ride. Beautiful interior and exterior. Really love the voice activated navigation.

captained

Aug 27, 2014

I took my Lincoln Town Car in to have a look at the undercarriage...one of the front tires was rubbing against something when I made a slow sharp turn, as into a parking spot. In a most courteous and efficient manner, Customer Service Rep. Dylan Reichard took care of the situation. Two men came out to the car where I had parked, and in five minutes it was taken care of.Everyone was so helpful. Thanks for a great team effort!

skeptic

Aug 17, 2014

salesperson responded that vehicle no longer available but the ad continued to appear on facebook for about 2 weeks. They are either very slow to keep their ad material current or this ad was just bait. I don't really know if that's a possibility with this vendor but it has caused me to no longer trust cars.com ads I see on facebook. I no longer click on those ads.

sjastrebski

Aug 16, 2014

I was in the market for a new car and my dad and I were searching. Originally, we walked out because of the pricing. But that was the only reason. Austin was fantastic. He didn't bullsh*t us and was pretty upfront about everything. Extremely friendly, and willing to work with us. Eventually, we went back and worked out a deal. I am extremely happy with our service and my new car! :)

khc38

Aug 14, 2014

This was without a doubt the best car buying experience we've ever encountered. I can't think of anything else that the folks at Carman Lincoln could have done for us. Their friendliness and individual expertise made the entire process hassle free. They made themselves aware of our situation and what our goals and needs were in going forward. They offered up a deal that far exceeded our best expectations and tailored a deal that fit us perfectly. We were truly amazed at the way they put us into a brand new Lincoln MKC. This is our second Lincoln from Carman and there was a good reason we came back. They can certainly count on future repeat business from us. I would like to specifically acknowledge the folks that made this all possible and a special thank you to them: Doug Walton our salesman, Frank Azan and Todd Brabender who helped get everything done and Bob Hepner in Finance who took care of all the necessary paperwork. Too bad they only rank with 5-Stars because as far as we're concerned you earned everyone plus much much more. An outstanding team put is in an outstanding vehicle and we could not be happier with the entire process.

MelissaK143

Jul 18, 2014

I can't say enough about Steve Hudson! Steve was my service advisor when I bought my 1st vehicle from Carman Ford and when I went to trade that vehicle in for a new one I told the salesman that I would only purchase it if Steve was my service advisor. So for many years (too many to count) I have dealt with Steve and he is the MAIN reason I keep coming back to Carman for service and sales. He is extremely professional, very knowledgeable and absolutely committed to providing the best service. He takes care of all 5 of my family's Ford vehicles. I have recommended many people to Carman because of my dealings with Steve. There should be more people in this world like Steve Hudson. Thank you for taking such good care of me and my family thru the years!

2ndandloma

Jul 17, 2014

Carmen Lincoln Service Department has been a pleasure to do business with. Getting your car serviced is usually like going to the dentist but not at Carmen. Steve the Service Manager is extremely professional and great to deal with. Great place.

KenishaEllegood

Jul 17, 2014

I can't say enough good things about Steve Hudson in the Carman Lincoln Service Department. Over the past 6 years, Steve has made my EVERY visit a plesant experience. Steve's professionalism, product/service knowledge, and commitment to excellence consistently exceeds my expectation. Steve cares about his work, and the Carman customers and it totally shows!! Overall, I am completely satisfied with the quality of workmanship, and first-rate customer service provided to me by Steve and his team. (Jeff) Carman Lincoln is very fortunate to have guys like Steve, and are the primary reason for return customers like myself. Steve is also the sole reason that I recommend Carman to my family, and friends. If you are thinking of buying a Lincoln, Shop Carman Lincoln - New Castle, DE, that's where I'll be for my next car purchase!

LewD357

Jun 19, 2014

After searching and shoping around for months for a F-150 4X4 the prices looked impossible to purchase my dream truck. After searching Carman Ford's web-site I found the truck for me and my family. From the first moment my wife and I came to Carman Ford Al was concerned about our needs for a truck. His knowledge and help was off the charts!! Very professional and up front with all my questions from soup to nuts. It's good to know that good sales people are still around.

Georgiaray

Jun 2, 2014

My Review Of Carman Ford Lincoln: Bought the car , we were told we would have a full tank of gas, never received it. The salesman was not at the dealership the day we picked up our car. We took our car in for problems with the door not opening when we had our transmitters in our hands and the panic alarm would go off at odd times. It should have been fixed with a recall before we bought the car. Had a tire that we keep having to put air in, they come back and tell us we have to pay to get the tire replaced. OK,one of the good things about buying a Lincoln was when you go in for repairs you get a loaner car , yes you do but had to ask for it, the car was very dirty,I was given the keys and was not told at all how to start it, not being familiar with this car I caught a service man outside and he showed me how to start the car. We love our car , putting the problems aside, just not the service we were promised after the sale.

georgiaray06

Jun 2, 2014

Bought the car , we were told we would have a full tank of gas, never received it. The salesman was not at the dealership the day we picked up our car. We took our car in for problems with the door not opening when we had our transmitters in our hands and the panic alarm would go off at odd times. It should have been fixed with a recall before we bought the car. Had a tire that we keep having to put air in, they come back and tell us we have to pay to get the tire replaced. OK,one of the good things about buying a Lincoln was when you go in for repairs you get a loaner car , yes you do but had to ask for it, the car was very dirty,I was given the keys and was not told at all how to start it, not being familiar with this car I caught a service man outside and he showed me how to start the car. We love our car , putting the problems aside, just not the service we were promised after the sale.

davidmedal

May 3, 2014

I just want to say that my experience with Carman Ford once again was a great one. I have purchased 2 vehicles here befor since moving to Delaware in 1998. I bought a new 2000 Taurus and new 2007 F150 truck. I traded in the truck for a new 2014 Escape SE, and my Son still drives the taurs after 140 thousand miles. Dan Santos my Sales man was very knowledgeable and walked me through all the features of the Escape. The test drive revealed the great power the 2.0 Eco Boost engine has and how the ride was very comfortable. I want to thank all the staff and managers for making my car buying experience at Carman Ford an easy and hassel free time. David Williams Bear, Delaware

Maggie926

Apr 30, 2014

I purchased a Certified Used Mariner 18 months ago. I had two problems recently and both were covered under the warranty and handled quickly and professionally. I am thrilled with the quick response and assistance from Ford as well as The Carman Auto Group. It was more than worth the trip to Delaware!

azzlt2000

Apr 7, 2014

My experience at Carman could not have been better. Scott listened to my list of requirements and patiently helped me find exactly the right vehicle. I was worried it was going to be out of my price range, but they were able to help me get great financing, a good trade-in value, and a comfortable monthly payment. Everyone was extremely friendly and never pushy...it felt like they were all genuinely happy to be at work on a Saturday afternoon helping me out. I've had the vehicle for about a month and couldn't be happier with the purchase or with Scott's customer service!

Kimber69

Apr 6, 2014

I was just looking at new Mustangs when I went to Carmen ford. Bob was the first salesman I came in contact with and he was very helpful. When we went on a test drive he pointed out everything I needed to know about the car. Greg and Dan got me a good price and financing and put me behind the wheel of the Mustang that same day. I am very pleased with my experience and will certainly recommend this dealership to anybody looking to buy a vehicle.

MBARKO

Apr 1, 2014

MR. WALTON WAS VERY PROFESSIONAL, KNEW HIS PRODUCT, TOOK A LOT OF TIME TO EXPLAIN THE DIFFERENCES BETWEEN MY 2008 AND THE 2014 MKZ. CAR WAS DELIVERED PROMPTLY, PAPERWORK HANDLED BY BOB IN A TIMELY MANNER.

neffsl

Mar 29, 2014

Not only my beautiful MKZ, but the entire experience. Tom Guido wanted to know what was important to me in a car, he listened and he delivered -- and then some. The entire Carman staff made the process easy, smooth and enjoyable. Best car-buying experience ever.

Paigemarieb

Mar 28, 2014

I've been to many car dealerships, and this is by far the BEST dealership I've ever dealt with. They know what they are talking about, have excellent customer service, and treat you like a human being. I had originally gone here to look at cars and dealt with Scott (on the Lincoln side) however the exact car I wanted was at a different dealer, and I went to that dealer a few days later. Needless to say I was treated horribly at that dealership and decided to go back to Carman to deal with Scott because of how well he treated me. He is awesome and is really knowledgeable about the products they have to offer and different programs that are offered too. All together, the experience was great!

UROD63

Mar 15, 2014

Dissatisfied Customer, I have been a Loyal customer for over 14 years and the experience I have today i hope it will not happen to any other customer.

Thickkeda

Mar 14, 2014

My experience at Carman Ford was over and beyond, my sales representative was Albert Seeney, and he was amazing. His friendliness and making me feel absolutely comfortable was much appreciated after a long day at work then car shopping. Albert was very kind to me and my son who was with me and very tired. Al saw that and took the initiative to order my son dinner. I highly recommend Carman Ford to anyone who is in search of a reliable nice vehicle and great Customer Service. I would also like to acknowledge Bob who was great help as well.

pschiller

Mar 13, 2014

My husband was in the market for a truck. When we started looking we found that new trucks were completely out of our range. When he stopped at Carman and talked to Scott, Scott was very helpful and honest as far as what we would likely pay a month for a new car. That being said he (Scott) discussed options with my husband and in the end found my husband the perfect used truck. We did not have a trade in or a down payment and Adam was able to work our payment down to a figure that was comfortable for us. the overall experience was a good one. The only downside was in the amount of time it took. We arrived at the dealership around 5 pm and left around 8 pm. My husband and I would both recommend the dealership to friends and will return their when we need to purchase another vehicle.

wallyfire

Mar 6, 2014

Our transactions with this particular dealership was an excellent experience, no unwanted pushy salespersons, overall great experience.Tom was our advisor and Dan also played a roll.

sdhenson10

Mar 5, 2014

Mr. Anderson made my car purchase experience less stressful than I anticipated. My husband and I were in a difficult situation with our previous vehicle and felt we did not have many options. Mr. Anderson was understanding, non judgemental, and made our experience worth while. He even stayed 2 1/2 after his shift was over, to make sure we were able to get an approval on a vehicle before we left. We were referred to Mr. Anderson by a friend of ours, and we will refer him to friends and family that are looking to purchase a vehicle. Thank you Carman Ford for having Mr. Anderson on your team!

imissma

Feb 17, 2014

We would like to thank the Carman dealership in general but specifically Greg G. for another great experience buying our latest vehicle. We have purchased ten vehicles from Carman Ford over the years, the last five from Greg. We could go to another dealership for the same product but we could never replace the people,that is why this dealership is the best. Carman is the best dealership we have ever dealt with and Greg is the best of the best. When you leave a dealership and don't experience buyer's remorse, you know you have found a special place. A wonderful example of true commitment to a customer ; Our daughter's Fusion died and we were going to have it towed to the dealership but the service dept. was closed so we called Greg at around 9pm. We just wanted to know if there was a tow co. that that dealer preferred to work with and Greg being the great guy he is looked up our account to see if it was still under warranty and it was, so we just called the roadside # from Ford, which Greg got for us. We have never had a problem with any vehicle so totally forgot about the roadside assistance . Greg did all of this and checked to make sure all was ok, just a dead battery, THIS WAS OVER YEAR AFTER WE BOUGHT THE CAR ! That is an unheard of level of customer service. When you buy a car from Greg it's like buying a car from a friend, he is just that kind of person. Thank You and we'll be seeing for our next daughter's car soon....

janine869

Jan 28, 2014

I really liked my experience with our salesman, Matt Anderson. After speaking with him I felt he was very honest, trustworthy, and very down to earth. I usually don't like dealing with car salesman and I don't like the high pressure sales tactics they try to use on me and I do walk out of car dealerships if they do try this on me. Dealing with Matt was a pleasurable experience. After only a few minutes talking with him I felt as if I was dealing with an old friend. He seems to be a very hard working guy, and might I ad, a very caring father. I felt I got to know him on a more personal level. My husband and I don't make quick, rash decisions when buying a car. We first went to many dealerships to test drive multiple different model cars. Then we stopped by Carmen ford and met matt. We first told him we only wanted to test drive the car and we weren't going to make a decision that day, which to my surprise, he was fine with that and never made me feel I had to almost argue with him to get out of there. Most of the time when I walk into a dealership my stress level goes up and I feel that I have to prepare what I'm going to say to just get out. Matt was very different. If you want a relaxing and comfortable experience buying a car ,I would definitely go to Carman ford. And by the way, I bought my previous car there also and had pretty much the same experience. I would really like to thank Matt Anderson for making our new car buying as fun and relaxed as possible and I will most likely return to Carman ford when I buy my next car.

wbstusr

Jan 28, 2014

Great dealership, sales office clean and spacious, facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, competent atmosphere.

glmerrick

Jan 17, 2014

GREAT BUNCH OF GUYS WHO TREATED MY WIFE AND I VERY WELL. THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN PURCHASED FROM CARMAN.

welchrs

Jan 16, 2014

I'm 70 years old and always dreaded going car shopping and dealing with the salesmen. This turned out to be the best experience I've ever had in buying a new car. Adam, Scott and Bob couldn't have made it more easier for me and my wife. They all made us feel at home and went out of their way to answer all our questions and see that we were satisfied with everything. I highly recommend them and would deal with them again.

Bill728

Jan 7, 2014

The service offered a customer was always polite and informative, never pushy. They were open and casual and knowledgable. And after checking with other dealerships, I found they had by far the best price as well as the best customer treatment. I highly recommend them to anyone.

KNes78

Jan 3, 2014

Great experience, the fellas at Carman did a great job to make my transition into a new vehicle, a smooth enjoyable one. I love my new Lincoln MKZ . They even are ordering special accessories for my car at no cost ! Thanks again, and Happy New Years!

RoxanneAllen

Dec 27, 2013

How do you come in for an oil change and leave out with a new car? - Sincerity, Service, Superior productThe Sales professionals are awesome- Sincere with meeting my needs:oAdam kept me informed about the 2013s and took me for a test driveoKen patiently reviewed all the new features and worked with me to select the vehicle with the options I neededoRob walked me through the final paperwork, ensuring that I understood the fine print and details of the warranteeServiceoService management team really tried to accommodate me with last minute requests for oil changes with my 2008 MKZ!oListened to my concernsoHelped out with a loaner vehicle even when the repair was not coveredSuperior ProductoI loved my 2008 MKZ awesome ride, beautiful, dependableoEveryone was so impressed with the 2013MKZ great commercials! I had to take a test driveoI see a car as a tool. I expect my 2013MKZ to serve me as well as the 2008 didI wandered into Carmen Lincoln 5 years ago, and now I am driving my second new car. Did I need a new car probably not, but Im driving the car I want and I am confident in the quality of the vehicle and the team at Carmen that supports it!Thanks,Roxanne Allen

alswtangl98

Dec 17, 2013

I had an excellent experience from begining to end. First I went online to inquire about financing available, interest %..etc and had an online chat with Sebastian. I told him I'd rather buy a house then haggle over a car because it was easier and I was trying to do as much as I could online to avoid wasting time. I ended the online chat with Sebastian knowing if I wanted a car I was going to have to 'waste' my time. Within 15 minutes I received a call at home from Sebastian. He wanted me to know that he would have a salesman available to help me right away and with my pre-approval things would move pretty quickly. I went into the dealership as scheduled, picked out a car, told them how much $$ I had to put down, and where I wanted my payments. I ended up with a car that was much nicer then I thought I could afford, but Tom the salesman 'worked the numbers' and I couldn't be happier. He told me all my options as far as leasing versus owning and new versus used which was extremely helpful. The overall test drive, talking, dealing, final sale, and driving away with a new car took about 2 hours (which is unheard of in car sales)!! I went back the next day to get a one on one walk through of all the functions of my new car (considering I got the loaded version with things I never knew were even an option). I appreciated the one on one attention and the personal thank you from Greg the manager when I left. I didn't feel like a number and they invited me back anytime if I had any questions or problems. It was sincere and I know they meant it - I've heard that about Carman which is why I went there myself. It's nice to know that in a world where car dealerships are a dime a dozen, that Carman sets itself apart from the rest. Thank you, Carman Ford for that! We will send people your way and we will be back for our next vehicle!

Jamie83

Dec 14, 2013

We gave them an exact list of what we wanted and they found us our car that day. And they gave us a great price! Very friendly and knowledgable group!

FrankUlbaldini

Dec 12, 2013

Great experience, no hassel, up front and great service after the sale. This dealership treats you with respect before, durning, and after the sale. I highly recomend this dealership.

monet9298

Dec 10, 2013

Al and Jacob were very helpful and informative. Al listened to what my needs and wants were and found the perfect vehicle for me. I did not feel like Al was just trying it sell a car. Upon picking up my truck, Jacob was very informative and patient when explaining all of the features.

Raw333

Dec 2, 2013

Great experience. Everyone was friendly and worked hard to make sure I was happy. Robert the finance guy provided exceptional service and made sure I got a great rate. Scott was personable and easy to deal with. Bob is an interesting man with great stories. It was like buying from friends.Thank you,Rodd A.

BlackF150

Nov 30, 2013

I am a Long Time Ford Owner, We had always bought at the same local dealer over the past 20 years. Decided to step out of my comfort zone and try "Carman Ford" who I knew had been around for years. The dealership had a very good selection of new & leftover trucks. I have nothing but very good things to say about my experience. I would highly recommend giving Carman the opportunity to earn your business. My experience started with the salesman, Tom. He was very nice, easy going and not even close to being the "car salesman" we all dread dealing with. Tom listened and understood what type of truck I was looking for, and how much I was willing to spend on top of my trade in. The negotiating process was very cordial, as the negotiating process moved along it eventually included the sales manager, Todd. He too was very friendly, working with me to get the price down to what I wanted to pay. I never felt pressured, or felt like they were trying to confuse me with numbers. The finance / warranty guy, Dan - he was just as friendly. When puchasing the extended waranty, (which I wanted to do, not talked into it) Dan tooked my annual mileage into consideration to get me the best "bang for my buck" under the extended waranty program. Finishing up the purchase, I must say that Tom was by far the most thorough salesman I have ever dealt with at going over all the features of my new F-150 truck. Usually I know more about the vehicles I am buying then the salesman usually does, but not this time. This was a very good buying experience all around. I have already recommended the dealership and specifically Tom to family members and friends.

angelagosto324

Nov 25, 2013

Al seeney is a very helpful dealer, he is friendly and will make you feel comfortable and as if you are home. He also Had my car cleaned and fixed a loose handle in the vehicle for me. Bob Carty is a very helpful dealer as well.My father has always gone to Bob since I was very young and as a first time buyer I was recommended by my father to come to Bob. Bob is an outstanding dealer and will go above and beyond to help you out. My vehicle had a minor issue but Bob took care of that with no issues or concerns

Mike / kent

Nov 24, 2013

They sold us a 08 ford super duty with 40,000 . I had put 8,000 miles on this truck since we left the lot . It has been in the shop 5 different times . We call them back being we are from VA and they said sorry the warranty went out .i wish they would have been honest about this truck having major rust issues and we would have bought a different truck . Now we have to replace both exhaust manafold , the ford dealer said due to the amount of rust they could do 2 options , first is to remove the heads and then drill the bolts out the manafold and our cost is 4500 dollars or just put a remanufacture motor in for 7500 dollars . After getting the truck back and 1200 miles later the transmission just went out . This dealership is not upfront with there customers about used trade in vehicle , when they should be trying to build a relationship with us so we return for another ford truck . We have a fleet of 12 trucks and this was our first ford and a very bad experience . DO not buy ANY vehicles from this dealership .... Not trust worthy people just about making a dollar of the consumer ......

FletchJ

Nov 16, 2013

Scott Henning and Robert Hepner took great care of me throughout the whole car buying process. Scott had great communication and showed me some great vehicles and got me in the vehicle I wanted. Robert was great in getting me financed, I know that wasn't easy and they didn't take all day about it. They both made the process stress free I will reccomend them to anyone I know that is in the market for a vehicle.

rseward

Nov 15, 2013

I worked with Doug Walton and Adam Johnson. Doug showed me the car one night and I came back with my wife the next night for a test drive. Doug was great to work with, answered all of our questions, and put no pressure on us to buy right then. As things worked out we did trade in our old car and bought the new one. The price was more than we expected to pay, but that was because our expectations were too hight. Doug made sure we were totally informed about the reasons for the numbers he presented, and never pressured us to decide. Everyone there was very nice to work with, and worked together as a team. I would recommend this dealership to anyone, and particularly recommend that you seek out Doug Walton.

cwslas8

Nov 10, 2013

I DREAD shopping for a vehicle. My wife wanted a "new" vehicle, and had been looking at the Escape. We are friends with Scott Henning, so we went to Carman. Scott was already with someone so we told the sales people we would wait. We were approached by Ken Chin who told us Scott would be tied up for some time as he was selling a vehicle. Anguished we were now going to get the run around, we cautiously went with Ken. We picked out a Certified Pre Owned 2013 Escape. Ken assured us Scott would get credit. We were there for 7 hours. BUT not because of the standard run around we were expecting. They sold 3-4 vehicles since we had gotten there and now it was time for the 4-5th. Ken went over all the vehicles options, answered ANY question we had. We took it for a test ride. Ken then proceeded to find out what we were comfortable paying. Bob Carty is not your typical GM he was low pressure and extremely down to earth, he listened to what Ken told him we wanted, THEN gave an excellent price. Our trade which we bought from their Dodge showroom was paid off, and the deal was done. Then the next thing we dreaded the Business Manager. Dan Miller was just as nice as the rest of the people we had dealt with earlier, He answered all of our questions and assured us what he was saying was what was going to happen. I would highly recommend Carman, they are NOT your typical car dealership.

starryeyestar

Nov 6, 2013

I came into the dealership on Saturday November 2nd, just browsing. When I pulled up Greg Grimaldi pleasantly met and greeted me. After speaking with him and telling him what I wanted, wanted to spend, and the price I was willing to pay for this particular vehicle, he called me on Monday the 4th and had everything arranged. Mike Sipala and Greg worked diligently to make this happen for me. This has been the most pleasurable experience I have ever had when car shopping. I knew the price I was paying and all of the details about the transaction was clearly explained. I had bought my prior car at another dealer and when I left I wasn't sure of the final price or the financial details. Bob Carty also went over everything and answered all of my questions. I am very satisfied with my purchase but even more satisfied with the service from this team. I will be coming here for all of my future purchases. This was very important to me as a woman because most dealers see a female coming and try to take advantage of our "lack of knowledge" about cars. Not so in this case. Kudos to these gentlemen. They are a great asset to this company and dealership. I have and will continue to recommend this dealership but more importantly these gentlemen. Thank you so very much!!! Teresa Rhoades

flsaburse

Nov 4, 2013

Great bunch of people to work with> Sales, Business and Service Managers work together and made the deal for me. This isn't my first time to buy a car from them.

jwoodall

Nov 2, 2013

This dealership lives by the 10 foot rule. Everyone is extremely friendly and helpful. The General Manager even came to talk with me. I was able to drive the vehicle home at night to show my family. There was a good selection of used cars to choose from, all my questions were answered, and assistance was given to coordinate my cell phone with the car. Scott Henning and Adam Johnson did a great job closing the deal. I highly recommend this dealership and the sales team.

savvy

Nov 1, 2013

Oh yes..they are so friendly when you come in the door!...but after you buy the car...don't expect anything after that if you have any problems!..I bought a 2008 ford focus that has a mind numbing rattle...but they don't hear it and told me that's what the ford focus does!...REALLY????...also had the handle fall off my back door and only have had the car a month and the general manager says....things happen!..not paying for it...which by the way was very rude to me and ended up walking away from me. He never wanted to hear what I had to say! and I have a 60 day 100 percent warranty and I bought an extended warranty for a year! so I was left sitting there...like get out!..Bye Bye!....and the best part about this is...I was looking last year there and had such a nice salesman...that when I was ready to buy{paid in full cash} I came to them only to buy from them!...and when the general manager walked away from me so did my salesman without a word or look to me!

bovlowski

Oct 28, 2013

I was treated to exceptionally attentive and courteous service by Scott Henning, Robert Hepner, Adam Johnson, and Bob Carty at Carman Ford/Lincoln. They went beyond the call to not only make my purchase as convenient and affordable as possible, but also to make sure my specific needs and preferences were being met. Would certainly recommend/return. I am extremely satisfied with my purchase.

pleasedontreply

Oct 19, 2013

I accompanied my mom, in her search for a car purchase, as moral support. Al Seeney is one of the nicest, polite, and most respectful salesman I have ever met. He, along with Bob Carty and Dan Miller, answered all mom's and my questions completely, provided exceptional service, and delivered the vehicle MOM wanted. And "hats-off" to the Detail crew - the car was very clean, inside & out.

jamesrenojr

Oct 12, 2013

Every Employee I encountered was extremely friendly and courteous. Bob did everything in his power to ensue all of my questions and concerns were answered and resolved. Ive never had a better experience than at Carman Ford. I will recommend Carman Ford to everyone and anyone I can. Other dealerships should visit and take notes on how to deal and treat customers.

Slvance

Oct 11, 2013

I went to Carman Ford to do my due diligence never intending on purchasing a vehicle in the same day. Tom Guido, my sales rep was an absolute gentleman and very patient in allowing me to take my time in deciding between the Taurus and the Edge. It only took two different negotiations to agree upon a trade-in price and the price of the new vehicle. I left the same day with a new 2013 Ford Edge. Also, I took my car back 3 days later to have a pinstripe added and I was treated with the same courtesy and professionalism. I would definitely recommend this car dealership.

Doc2

Oct 10, 2013

These guys are simple the Best ! They treated my wife and I like family and provided us with fast and extremely courteous service, in addition to providing me with the vehicle I wanted and help me remedy a prior issue on a purchase of another vehicle I had purchased a week prior, but not because of any issues with the other dealer, but because the vehicle just was not a good fit for me. These guys at CARMAN got me in vehicle that was a much better fit for me and at a savings too ! Thanks CARMAN Ford Lincoln Dodge Jeep for doing great work.

jncxox

Sep 30, 2013

Scott was a very friendly and helpful associate. He made the car buying experience enjoyable. All of the associates went above and beyond to provide good customer service.

19reepee75

Sep 27, 2013

They were great to work with and I would recommend them highly, They worked with us to get us in the exact car we wanted if you ever visit this dealership ask for tony and adam

rthompson9007

Sep 26, 2013

I was referred by a co-worker. Al was/is absolutely the best at what he does. Very friendly and personable. I'm so happy with my purchase and the service I received. Definitely more than 100percent positive that I will recommend anyone to Carman Ford. I just can't express enough satisfaction regarding my experience today. Once again thank you so much!

shcpostal

Sep 25, 2013

Best experience, ever, in purchasing a vehicle! Mr. Shine was extremely helpful, very knowledgeable about model I was interested in, and worked hard to find the car with the options I wanted. There was never any "pressure" from Mr. Shine to buy which I've experienced from other dealerships.. I would highly recommend this dealership and this salesman to family and friends. Our experience with Mr. Shine to the top manager was nothing short of top notch from beginning to end. I can't think of anything that I would recommend that needs improving upon!

sksimp

Sep 24, 2013

This was the best car buying experience I've ever had,as well as my first time buying a luxury car. From the moment I entered the showroom to the finalizing of the deal buying my Lincoln MKZ was a pleasable experience.Dan Shine the Sales Associate at Carman Ford Lincoln was very courteous and helpful in my search for the car I wanted. He took the time to walk me through the process,so that I could make a in formed dicision and get the car I want at the price that was right for me. I would recommend buying a car Carman Ford Lincoln anytime and ask for Dan Shine he's the best. One Satistified Customer!!!

AnemoneT

Sep 24, 2013

I had been to both Ramsey locations looking to purchse a new Ford F150 4-door truck given the advertisements they were offering. there was one reason or another that the "special financing" or "rebates" wouldn't help me in getting a payment that I could afford, and they were unable to assist me.Considering my credit rating is extremely good, I went to Carman with persistence knowing that the fiures for the type of vehicle I wanted should be no where close to what Ramsey had stated. Carman was extremely helpful in working numbers on the type of truck I needed, and I was able to bring home a new vehicle that I was happy with, with payments I am comfortable with. Even though Ramsey is about 5 miutes from home, I would, and will, recommend Carman to friends and family, and will continue doing business with Carman for any future needs.

msocrmom16

Sep 23, 2013

We recently came to your dealership after buying from a competitor for years. Our first visit was with Jake, he was very friendly, helpful and even called to let us know there was another vehicle we may be interested in. We were doing the preliminary looking for our daughter who was coming home for the weekend to purchase a new car. Her first post college car and she was very excited. Our second visit we had the displeasure of dealing with Tom Guido as Jake was busy with another customer. We told him from the beginning there was another car at another dealership she wanted to look at before she made a decision. He took our credit app and I asked that he not do anything til after she looked at the other car first. He quoted us a payment before submitting the application which makes no sense to me because how would he know what interest rate we would get which would make a difference in her payment amount. He left his desk 4 different times and came back with another offer and song and dance about why she should just buy this car. Each time we told him that she would not make a decision after only looking at one car. Finally, he gave us back the keys to her car (although he forgot to give us back her registration so we now have to make another trip there to pick that up) and she left there very upset and as she stated "he ruined my first car buying experience". We went to the other dealership, while sitting there they could tell she was very anxious and upset and we told them we had had a bad experience at Carman. The Salesmen there was very patient and friendly, finding out something about her and what she wanted in a car, price, etc. All Tom wanted to do was sell a car and cared nothing about her and no understanding she is a 23 year old girl buying her first car. While at the other dealership Jake called us to see if everything was ok because he could tell when we left we were not happy. My husband explained what had happened and how we had been treated. He apologized for Tom's actions and asked if there was anything he could do for us. While i understand you are there to sell cars, the way Tom Guido pressured our daughter and made her feel makes me write this review in hopes that someone else is not treated the same way.

Mikemissy1

Sep 15, 2013

These two men worked very hard to get me a car when mine had just been totaled when other dealerships said they could not get me approved, Not only was my experience wonderful but they alleviated the stress of finding a car that fit the needs of my family, My family and I will return to Carman for future purchases.

thekennedysnj

Sep 12, 2013

Prompt and friendly service we are return customers in 2002 we purchased a mercury mountaineer and loved that suv~ so returned to purchase a Lincoln mkx suv and I am in love all over again with the luxury and comfort of Lincoln!!!! Adam and Scott did a spectacular job and made car buying a positive experience! Thanks~~The Kennedys of N.J.

goodbyemerc

Sep 11, 2013

We are repeat customers. We received a great deal now, as we did in the past. Staff is knowledgeable, Informative, courteous and friendly. We have referred family and friends to this dealership in the past and will continue to do so.

cja63

Sep 10, 2013

My family and I have been purchasing vehicles from Carman Ford for over 20 years and just recently I returned to purchase a 2013 Lincoln MKZ. The vehicle is everything I wanted and more. Mr. Giachhino and Adam were so helpful and made the process of purchasing a new vehicle very enjoyable. Adam and Dan explained all of the vehicles features and took the time to make sure the MKZ was the vehicle I truly wanted. Thank you for the great experience!

kstull

Sep 8, 2013

While traveling from Northern Westchester County, NY to Hanover, MD on a business trip - I ran into a problem. My tire pressure light came on while I was on 95, although I felt now change in the car's performance. I pulled over as soon as possible and I couldn't even tell what tire it was - I needed gas so, I figured I would get off at the next stop and add air and keep on going.When I stopped for gas - the front drivers side tire was LOW!! I filled in with air and the tank with gas and did a google search for the closest Lincoln dealership I could find. BOY! Did I get lucky! I drove to Carman and was fortunate that Steve Hudson was the Service Manager on duty. I told him my situation and he was so quick to action for me! When I told him of my customer appointment I needed to make in Hanover, MD - Steve understood the urgency for me and he got down to business. The gentleman he got to check the tire was very helpful as well (I don't know his name though!).Steve gave me the bad news - the tire could not be patched. The good news was that Carman had a tire for me and got me all ready to go. My stop over lasted about 45 minutes and I was thrilled to get taken care of with such urgency especially since I am not a regular customer or from the area!I travel this route often and I have Carman in my GPS now! I will tell everyone I know how wonderful my experience was. The service area was clean and everyone was kind and helpful. Steve, thanks again for taking such good care of me!Sincerely,Kirsta R. StullRaving Fan!

chbeck04

Sep 7, 2013

Customer of Carman for 13+ years and they keep getting better. Car was in for 15,000 mile service and it was done thoroughly, professionally, and faster than promised. I was blown away that the complimentary cash wash included vacuuming and window cleaning.

PierrotBaptiste

Sep 5, 2013

My cars are 6 years old and only are serviced by Ford. I go straight to Steve Hudson for all of my needs. Steve is always pleasant to work with and always takes his time listening to me explaining my need. He keeps me updated of the progress of the work. Steve always explains everything clearly for me to understand what could be going on with my cars. I always leave the dealership satisfied with all of questions answered. Steve is an awesome asset to Carman Ford and its customers.

hscharter

Aug 31, 2013

This was the easiest, smoothest experience I have ever had in buying a new vehicle. Our sales person, Dan Shine, listened to our needs and matched us with the perfect vehicle. He explored each option with us - helping us determine which would be best to have in our vehicle to best fit our family needs. He know so much about the vehicle that he pointed out things/options and explained why it would be beneficial for us to have a particular option in the vehicle...and, guess what - he was 100% right. I have said a number of times since having my new car how I love all its "bells and whistles". I now can not imagine having a car without the options I have! I love my new Ford Explorer! Thank you to Dan for helping us pick the absolutely perfect car for our family.

KenishaEllegood

Aug 27, 2013

Steve Hudson posses excellent customer service skills to customers, and gets his point accross in a manner that the customer can understand. He presents explanation of service to my vehicle in "understandable" chunks, that even "I" can comprehend. Additionally, Steve always ensures accuracy in the work completed on my vehicle before returning it to me. I humbly appreciate the level of service that is provided to me by the Lincoln service staff, specifically Steve Hudson. Carman Auto Group should certainly feel proud of such resources, who can bring in good-will for the company. I can appreciate the way that the service department staff is trained, and can say they are following their duty perfectly!

bethdemp98

Aug 25, 2013

We have bought four trucks from this particular dealership in the past since 1998. We have always had a very pleasant experience. We decided that it was time for our fifth vehicle and did not hesitate to show up at Carman Ford. We did not even think about going anywhere else but Carman. From the moment that we showed up, everyone was very helpful and informative! Tom really took his time to go over everything with us and get us the best possible deal. Todd did an excellent job by putting the truck package together that we ended up purchasing. My wife fell in love with this particular truck and did not even want to look at another model. Bob was great by working with us on holding the truck for us and is a man of his word. It was a pleasure working with Dan on the final paperwork for our purchase. I would have to say that from start to finish it was a very pleasant experience. I would love to do it all over again with the same people. Thank you for the great experience! Job well done!

ReginaldJohnson

Aug 24, 2013

There's not much to say except the service was quick, accurate, and professional. The people did an excellent job. I recommend Carman Dealership to all.

Cessna172

Aug 22, 2013

Steve Hudson is the Best!!! Great Person, kind, professional and has so much experience he makes the process so easy!!! There should be more Managers like him around. Carman for is very lucky to have him.

popadot

Aug 16, 2013

fast and friendly servicem,waiting room is very comfortable,waiting time fast.and one thing is for sure the coffee,tea is hot,when your car is ready they come and get you.they even will ask you if you want your car washed,very good service.

clipper12

Aug 7, 2013

I'm a small business owner with 5 Ford vihicles, of course they are very important to the everyday running of my company. When I have to take a vihicle into the service department they are always quick to take care of the problem. They always offer me transportation to and from my location of work that day. I always get a update on the progress of the repairs so that I'm better able to plan my up coming schedule. When it comes time to pick up my vihicle the Carmen team always explains the reapairs and gives me a heads up if there may be some other services that are coming soon. I'm very pleased with the service department at Carmen Ford and have no problem recommending my family and friends to them.

kmccladdie

Aug 7, 2013

I am giving them the highest rating because this was the third dealership that I visited to buy my car. They were Attentive without being pushy. They answered all of my questions and I had a lot. Most important they listened to what I wanted. What a great experience.

ChistinaBurke

Aug 6, 2013

Very helpful staff. Steve always gets back to me in a timely manner with repair updates and quotes. Everything is explained clearly and my questions are answered.

wendykite1

Aug 6, 2013

Steve Hudson does a great job! He always makes sure I am well taken care of. Today I was in and out in a timely manner.

wright92

Aug 5, 2013

We worked with AL SEENEY and the team at CARMAN to purchase a 2014 Mustang GT. Our experience was extremely pleasant. We were happy with the entire process which was very open and positive. We were very pleased with the price we got on the new car and the amount we received for our trade. Mr. Seeney kept us completely informed throughout the purchase process and both he and the finance team worked to make every option available to us so that we were confident in our purchase price and financing package. Mr. Seeney took the time to introduce us to the staff in customer service, which was all very professional and friendly. We are EXTREMELY PLEASED with Mr. Seeney, Carman Ford, all of their staff we had the opportunity to meet, and of course, OUR NEW CAR! We would highly recommend Mr. Seeney & Carman Ford to our friends and family, and in fact have already done so! Our goal was to purchase our vehicle at a good price and create an on-going relationship of trust with our salesperson and the dealership, we did EXACTLY THAT! Judy WrightMiddletown, DE

ridgeeb

Aug 2, 2013

Professional,friendly,excellent customer service ever.i never had this experience before I'd been so many dealership ,but this is the number one. For me its a five star deal with this people

apmde

Jul 30, 2013

All of the above people were very eager to please and spent plenty of time with me, particulary Jacob Dickhart. He answered all my questions and has made himself available for any questions or issues I may have. He has even provided me with his cell phone number. Dan Miller, who lives close to me made himself available for me to drop off an item that I needed to bring to the dealership, saving me a trip.

angelamvj

Jul 28, 2013

Anthony Cooper (Service Adviser) is very helpful. He always take his time to clarify my questions about my Lincoln MKZ. He promptly leaves his desk to help me troubleshooting my car issues if needed. Service is great. Staff friendly and polite. So far, the cost of service has been far below my expectations. Angela Bunn

sforker

Jul 18, 2013

I purchased a new car from Jacob and Todd.. A very easy and relaxed buying experience... there was no pressure and everything just went smoothly.... trade-in value, offer.. no gimmicks and games. Offer sheets was easy to read, straight forward and started at a very good price right out of the gate (NOT the..here is the MSRP first offer). Jacob was very easy to deal with, he was very informed on features and spent as much time as I required going over the ton of options, buttons and switches they have on these cars now. I'm a long time Ford buyer, first purchase at Carman and they did everything to make sure I will return for future purchases.

XXDC

Jul 11, 2013

Recently, I had to have body work done on my 2001 Ford Super Duty. The repair work turned out to be a bigger job than originally thought. Guy Salvadori & his crew did a great job on my truck. Guy kept me informed on the extent of the damage and the progress of the repairs. The quality of their work was excellent and the price fair. They detailed my truck and it looked as good as new when done.Thank you to Guy Salvadori and his team for a job well done !!

Tkiara

Jul 9, 2013

My wife and I had an awesome experience at the dealership purchasing our new car, The above mentioned gentlemen made the experience stress free Thanks.

nancyjld

Jun 18, 2013

I was a return customer. I got an excellent deal on a new Expedition in 2004 (the most reliable vehicle I have ever owned) so I returned and got an excellent deal on a 2013 Explorer as I wanted to downsize just a bit. The staff at Carman couldn't be nicer or more attentive. They seem to really care. I'd rate them 10 out of 10 and would recommend this dealer to anyone.

stew2a

Jun 15, 2013

Al was a great salesman to have. I will recommend him to anybody who is interested in buying a car. He was very kind, helpful and courteous in all of our dealings. He also demonstrated a thorough knowledge in his products, Al was able to answer any and all of my questions during the buying process. He shows an outstanding commitment to customer service. Al is really an asset to the Carman auto group. When I am ready to purchase again, Al has earned my return business.

walker066

Jun 11, 2013

I was searching for a new vehicle online and saw Carman Ford had the vehicle I was looking to purchase. I went to the dealership to take a look at the truck I had saw online. I was met my Walt Gatling who assisted me through the process of looking at the vehicle. Throughout the week I was deciding, Walt and I discussed the best option for me. Walt was very knowledgeable about the F150 and knew all the answers to my questions. I highly recommend this dealership and Walt Gatling!

lisa21

Jun 10, 2013

I was very happy the way they handle my sale and there knowledge with the trouble I bought them thank you for the great job

cllsrr

Jun 7, 2013

Greg and Bob were really awesome to work with. We felt great about the deal we got and although other dealers were making our lives miserable (calling, trying to mess up the deal with had with Carman) these guys kept everything on the up and up, pushed through the crap from the other dealer and were able to deliver the perfect car! Really happy we stopped there and incredibly happy we got connected with Greg. Really professional, followed up on every item, delivered a respectable and clean deal, everything was clear and concise, nothing even remotely shady, VERY knowledgeable about the cars - I would strongly recommend Greg for anyone looking at either Ford or Lincoln. I will be a Carman customer for life.

sloftus3

May 30, 2013

Courteous, professional and attentive staff helped me with my purchase with help on trade-in, financing and full understanding of the vehicle options purchased. I would recommend this dealer and team of professionals.

brit505

May 28, 2013

Scott was great! He helped us get the deal that we were comfortable with. We were trading in a car and buying a used one for a cheaper price.. and he made everything as easy as possible.

tank2011

May 27, 2013

My wife and I are looking for a midsize crossover SUV to replace her current Honda Civic. We had very bad experience in Acura before we came to Carman, since when we know what good customer experience should be. Al was very nice and helpful. He welcomed us the first minute after we parked our car and asked us what kind of vehicle we were interested and when we needed it. He was very careful listening to our need and what we thought after the test drive. Overall speaking, he is an excellent sales associate and I would recommend him to my friends.

psufan79

May 22, 2013

Greg made my buying experience stressless. He listened to what I wanted in a vehicle as far as features and options. Carman didn't have what I wanted on the lot, but he found exactly what I wanted at a different dealership and got it, even the color I wanted. Greg and his manager went above and beyond to make sure I was happy and comfortable with my purchase. I believe their ultimate goal is not so much selling me my truck as making sure I was absolutely thrilled with what I got. I would definately recommend this dealership to my friends and family. I also hear the service department at Carman Ford is top-notch!

kipp10

May 21, 2013

I came to Carman Ford-Lincoln to get information and to test drive a Lincoln but, I'm not ready to buy. I'm getting infomation from several dealerships of different cars, to make a decision on my future purchase. I have taken a number of test drives of 2013 cars recently . That said, I found the atmosphere at Carman quite refreshing and enjoyable. I found Doug Walton to be an excellant Sales Consultant and a great representive of this dealership. He answered all ours questions and explained many of the cars features to us during a test drive. His knowledge of the vehicle and the easy way he addressed our querys made this experience a smooth and enjoyable visit. There was none of the usual pressure, to buy a car at that moment , that is found in most of the car buying situations. Because of this visit, and our interaction with Doug Walton, we have placed the Lincoln and Carman and Doug Walton #1 on our list. I am sure that we will be back in the near future to buy our 1st Lincoln MKS. I would and will recomend Doug and Carman Ford-Lincoln to anyone looking for a vehicle in the future. Kip Scully

shawnmar

May 7, 2013

Had a great experience! Everyone was so pleasant and helpful. Will continue to purchase vehicles from Carman Ford. This experience is why I will keep going back.

Rick

May 3, 2013

Went to buy a certified lincoln navigator. They told me navigator is certified but the Condition of navigator was so poor. All four tires wear out, Alignment was out, even rotors were so bad that by touching I could feel the layers I asked them that tires are so bad it cannot pass Maryland state inspection They said we have passed it Delaware inspection. NEVER buy from them their vehicles are not good.

wirtgl

May 1, 2013

Staff was courteous, eager to please, and explained things in detail. Orientation to new car was thorough and easy to understand, with no sense of being rushed. The staff could not have done more to help -- always making sure that I had no questions and assuring follow-up if I needed help later. Overall, an excellent experience in buying a new car at a fair price.

ct63

Apr 23, 2013

I've bought several cars at Carman and Glenn Brood has always been my salesperson. Because of prior experiences at Carman Ford with previous car purchases, it was an easy decision to buy my current Ford Fusion Titanium from them. Glenn is good at what he does and always extends himself to help the customer and make a deal. He is very attentive to the needs of his customers and helps them understand all of the information regarding the car before they make a decision. When there is a conflict with price, Glenn will always go to his manager to see what he can do for his customers. Glenn makes you feel as though he's doing everything in his power to satisfy your needs. He's funny yet professional. He may seem a little pushy at times but overall he has your best interest at heart and will go out of his way to make it right for the customer. He also remembers you and even asks about family members that you may have had a conversation with in the past. Glenn has a good memory and uses this as a tool when selling you a car. He will also follow up with you to ensure you're satisfied and that everything is OK after your purchase. Glenn is a good person and a pleasure to work with when buying a vehicle. GO GLENN!

gamblegirl322

Apr 23, 2013

I have given a great rating because I was treated great and everyone helped me with the lease of my new car. I wouldn't go anywhere else

ucgwii

Apr 22, 2013

I have been treated with very well with the up most respect and the sales representative Mr. Al Seeney have made my visit comfortable with all of his attention to what my needs were. I feel that this location has a lot of professional personnel that I would recommend my friends, family, co-workers or to anyone who's looking for a vehicle they can expect to be waited on immediately and know that they will be leaving satisfied even if they do not buy the vehicle at least they would have been satisfied with the hospitality from the staff.Thank You.Karen Collins

pkirsch

Apr 17, 2013

The dealership went out of their way to find me the MKZ Hybrid I wanted. In fact they drove to NY to pick it up for me. They worked around my schedule and delivered me a great car through a great customer experience. Thank you.

brookenship

Apr 16, 2013

From the moment I stepped out of my car I enjoyed my experience. Dan greeted me, then allowed me space to walk around independently. He offered insight and help, but didn't put uncomfortable pressure on me at any point. This is huge for me. I want help/support but not pressure. When I had decided that I was truly interested in one of their vehicles, he made the whole process seamless. Both the GM and finance manager were incredibly friendly and helpful, as well. The finance manager, Bob Hapner got me a rate the is close to a new car rate... Great job all around. I would recommend Dan Shine to any of my friends and family. I will definitely use this dealer when my wife is up for a new car.

chris8160

Apr 15, 2013

I ordered a new modeled 2013 Lincoln MKZ in the Fall of 2012. Due to cricumstances out Carman's the production of the vehicle was delayed. Howver the team at Carman undesatood my anxiety and continued to keep me updated on the prordering process. Beginnng withe the professional service set by Larry Giacchino, the team led by Andrew Krueck ,who was very helpful in assisting me with my selection from engine type to color and options. False deadlines were not made and final delivery was made a pleasure with the service provided by Sales consultant Dan Shine. His knowledge of this new vehicle was very impressive and helpful. Business manger Dan Miller was very pleasant and knowledgable in handling the final paperwork. No one on the Carman team made me feel any type of pressure to add upgrades or additional features. I would highly recommend Carman Ford Lincoln to anyone who is considereing purchasing a vehicle.

jmondelli

Apr 13, 2013

Jacob, Andrew and Chris were all very helpful. Went above and beyond to accommodate my unique situation. I was able to trade in two cars and only purchase one. I will definitely buy here again.

Pwalker12

Apr 3, 2013

I have bought many cars in the past. Al Seeney is the best car salesman that I have ever had the pleasure of working with. He is very knowledgable about about the cars that he sales. When I decide to purchase another car in the future I will definitely use Al Seeney.

Mspera

Apr 1, 2013

Made a fool of me and my family. Sold a truck that we had a deposit on. Totally screwed me. Managers have no conscience. Cant remember the last time anything this crazy has happened to me.

CyndiDaniels188

Mar 29, 2013

Jeff Satterly greeted us as soon as we walked into the showroom. He took us right out to look at the Escapes we were interested in. We took a test drive and he was very knowledgeable about the vehicle. He made our purchase our best vehicle purchase experience.

sanchez428

Mar 28, 2013

Working with Vance Pennington and Mike Sipala made our experience at Carman Ford Lincoln an easy one. They were both very knowledgeable and helpful when it came to any questions we had regarding our trade-in process and the purchase of our pre-owned vehicle. I would definitely recommend this dealership to anyone who is looking to buy a vehicle that wants a stressfree and easy experience.

nancyravertward

Mar 21, 2013

Overall great experience. Greg did not pressure us and we were able to take our time before making a hasty decision about our investment. I will go back again.

gatord413

Mar 19, 2013

Our experience at Carmen Ford Lincoln was awesome! The stigma that we have associated with car dealerships was changed after our experience at Carmen. We enjoyed the casual atmosphere, friendliness of the staff and willingness to please their customer......US! Throughout the entire process, Adam displayed patience, professionalism and a good sense of humor. It will be a pleasure to visit Carmen Ford Lincoln in the future as we will not "dread" walking into this dealership to shop for a new car!Dave and SherryProud owners of 2 Ford vehicles

heac2146

Mar 15, 2013

from start to finish we were kept up to how repairs were comming along. when job was completed we were notified and was very pleased withfinish product.

RobinPearce

Mar 11, 2013

Scott went above and beyond for this car sale. His friendliness, professionalism, and flexibility were paramount! He personally drove and dropped off my new car to my work place after needing to be checked out in service for a half day, so that I wasn't inconvenienced. He also took my calls on his personal cell phone for weeks after the sale to answer trivial questions about my new car. I would recommend this dealership to anyone, they should be lucky to have such a stunning sales associate. He is truly willing to put the customer first ahead of anything else.

shel1bob1

Mar 11, 2013

We have been extremely happy with sales personnel and service at Carman Dealership, that is the reason we came back to Carman to purchase our third Lincoln.

snewberry67

Mar 8, 2013

My experience at Carman Ford Lincoln was so amazing. I felt so at ease by the salesman. He made me feel so comfortable and was very helpful in telling me all the details of my car. I will absolutely recomend this dealer and the salesman to anyone interested in buying a ford. I was so happy when I left the dealership. This was my first time ever buying a car and the process was so easy.

mpboyle

Mar 6, 2013

I had taken my 2005 Mustang in for service, which I had also purchased at this dealership,only to find out it was not worth fixing. While the service department was researching what needed to be done to my car, they provided me with a rental and then a loaner for just over two weeks. They were very helpful in what was a difficult situation for me. My wife and I finally decided to move on and I found a certified car that I really liked. I set up an appointment and my wife an I headed over to Carman Ford to purchase the vehicle. The sales manager directed me to the salesman whose name was Jeff Satterly. He was extremely friendly and we had great conversation while he started the paperwork. They gave me great trade-in for my other Mustang. In a short time, my wife and I were driving off in my certified Mustang GT 5.0. In what could have been a difficult situation, everyone at Carman Ford bent over backwards to ensure we were satisfied. I am extremely happy with my new purchase and would highly recommend anyone to go to Carman Ford for their next purchase. From sales to service they are second to none.Many thanks to Steve and Chris in the service department for their patience and thank you to Jeff Satterly for helping us make a seamless transition into my newest purchase.Sincerely,Michael & Lauren Boyle

JudyDurnall

Mar 4, 2013

Mike Krul was exceptional in showing us the workings of the 2013 Ford Fusion. He then took us for drive in the new vehicle. He sat with us and went over pricing and rebates that were being offered. I was not quite ready to buy as I had not done my homework before signing on the dotted line. Bob Carty then got involved and offered the best deal that he could. Still not comfortable with the interest rate, Dan Miller worked on getting us a better rate. My husband and I could not be happier. All three gentlemen worked hard to get us a great deal!! Carman Ford will be the first place that we go for our next new car. Also, we have told all of our family, friends and co-workers about the customer service that we received.

Lmkizy

Mar 3, 2013

Very friendly staff, as soon as I pulled up Jacob was there to great me and has been very patient with me understanding what kind of vehicle I was looking for and also in my price range. I'm happy to say that they put me in a truck that I love. I never had such an positive experience with any other dealer the way Carman Ford treated me. I highly recommend this place to anyone looking to get in the right vehicle that your looking for.

cropspray05

Feb 28, 2013

I was running on a tight schedule and had very little time to put this all together. Jeff and the rest of the staff really worked together to find the right car for me, get all the paper work processed and put me in my new car by noon.Great group of people to work with. Very professional throughout.

jerryac

Feb 27, 2013

Carman Ford & Lincoln has a large new and certified pre-owned vehicle inventory and a excellent staff to assist in purchasing a new or pre-owned vehicle. Our sales professional was Doug Walton whose knowledge and expertise guided us into making what we felt was the right vehicle for our needs. The entire staff was courteous and professional.

JustMcGov

Feb 24, 2013

Overall, Carman Ford had excellent service and helped me every step of the way to get exactly what I wanted out of my brand new 2013 Ford Fusion. Gelnn Brood was outstanding with his expertise and was very thorough about everything I asked. He even went above and beyond to find my exact specs for the car in a dealership in PA and had it shipped down to here. Couldn't have asked for a better experience. Thank you very much for all your kind work. Made buying my first brand new car easier then I anticipated.

muddyfeet

Feb 24, 2013

Jeff Satterly did a great job from the first time he walk up to me in the parking lot till he shook my hand and I drove away in my new Ford F-150. Todd Brabender did a great job finding me the lowest rate possible and best deal. Dan Miller did a great with the paper work getting me in and out as soon as possible.

jercarmoore

Feb 20, 2013

My husband and I had a great experience at Carman Ford. Al was our salesperson an was very friendly and made us feel like family. He and Andrew both went out of there way to help us purchase our car within our price range. Dan was very helpful showing us how to use all the features in the car and made sure we comfortable with everything. Al also called us to see how we were doing with the car. We will definitely come back again and recommend all of our friends and family . Thanks again to Al, Andrew and Dan.

ACat

Feb 16, 2013

If I visit this Service Dept four times a year, it's guaranteed that I'll have a problem during at least two of those visits. In May 2012, they kept my car for ONE WEEK for a repair. We tried to drop off the car today (Sat., 2/16/2013) for a repair, and they said they were booked until Tuesday. My car's shaking and making odd noises when I drive over 50 mph, but I guess I'll have to hope nothing major fails over the next four days. This is probably the worse Service Dept I've ever used in my life.

MaryAgnesPadovani

Feb 13, 2013

From the first time we entered into the Ford dealership the employees were helpful and friendly and were willing to meet our needs. Jeff was extremely knowledgable of each vehicle when we test drove a few vehicles before deciding on which one to buy. Todd was very helpful in trying to find us the vehicle we wanted (in the end we ordered a vehicle). All of the employees were there every step of the way to help us and meet our needs. I will definitely recommend this Ford dealership. Thank you!

larrybryson

Feb 12, 2013

Al provided a great experience from start to finish. From the initial conversation with my wife, to the attention he paid to my kids, to the final sale with me he was friendly, helpful, courteous and professional. I did not feel rushed or pressured which was an absolute plus for me. Also he was helpful in my decision making process, not steering me towards the biggest ticket item, but actuallty listened to what I was looking for and helped me choose the vehicle that is the best for what I need. I will recommend Carman and Al to anyone I come across who is in the market for a vehicle. I myself will be back in a few years to purchase my next car wich will be my third from Carman. In addition to Al's help the financing rep was helpful and even gave me some advice on how to secure a better interest rate on my next car. Thanks for all your help.

JBooker

Feb 11, 2013

We were not sure if we would qualify for a car but needed one in the worst way. The salesman was more than helpful and we were able to drive away in a 2005 Dodge Magnum!!!! If anyone I know is EVER in need of a car my response is go see DOUG at CARMAN!!! Thanks you guys are the BEST!!!

leelloyd

Feb 9, 2013

My wife and I were just looking after going to the car show in Philadelphia. Our experience at Carman Lincoln could not have been more pleasant. There was no pressure or deadline tactics used and Andrew was willing to work with our needs. Al was extremely accommodating and went the extra mile to provide us with the comfort and logic that we made the right decision.

Pickle27

Feb 9, 2013

My husband and I had an awersome experience at Carman Ford Lincoln!!!! Greg Grimaldi was so helpful and friendly, he really worked hard at getting us the right deal and making sure we left happy!!! We love our 2009 Chrysler Town & Country!!! We left with a clean car and a full tank. We would defintely recommend Carman Ford Lincoln to our family and friends!!! Thank you again!!!!!!!

Amy thynge

Feb 4, 2013

Greg made the process of buying a new car painless!!! He met us outside on a very cold day and was very polite and not pushy!!! He was very informative about the truck and the dealership, at the beginning of the test drive we met all the employees that would be helping us!!! He was polite and friendly and was not the usual scummy car sales man!! He actually cared about us and what our needs were to get the deal done and accomplished it without the back and forth haggling!!! He took the time to explain everything and hooked up the sinc with my phone!! What car salesman actually cares about his customers... Greg he even gave us his cell phone number in case we had any questions since we had to get home to feed our daughter!! DO NOT waste your time going to other dealerships and go see GREG!!! We will NEVER go anywhere else!!!

raymondmustang

Feb 4, 2013

this is the second car i have gotten from them so apparently,i am happy how im treated here. they make me feel right at home. There is no preasure to buy. They treat me very well. I would recomend them to family and friend and I will be back again for my next car.

jcpieroski

Jan 31, 2013

Dan is a very respectable salesman. He was very helpful throughout the sale.Very pleasant to work with.Finance process was very smooth.Thoroughly reviewed the car's features before driving off the lot.

Lab19571

Jan 30, 2013

Bernard was an excellet salesman. He took his time with us and explained everything to us to make sure we understood everything. He was very pleasant and friendly. He also followed up with us to make sure everything was going alright with the car.

Martinchase

Jan 30, 2013

My experiece with the Carman's Sales Team was awesome. They showed lots of patience, knowledge and genuine feelings toward assisting me in getting the MKT that my wife and I chose. I could not had picked a better dealership to spend my time and money at. I not only got the car I wanted but I got the monthly payment that I wanted with a 3.9 interest rate.

endaber

Jan 24, 2013

The experience that we had at this dealership was better then some that we've had other other dealerships. Everyone one was very friendly and helpful. Thanks Al for letting us take up your whole day!

Janice Matarese

Jan 23, 2013

Chris met me in the bay as soon as I parked my car. He treated me like family. He also took care of my husbands truck all in the same visit. Both vehicles were serviced in a reasonable amount of time. We were very pleased. Chris was personable and friendly. We appreciate the service. We have recommended your dealership to our relatives and friends. My brother-in-law bought a car because of our recommendation. Paul and Janice Matarese

Time4us

Jan 23, 2013

Was undecided on type of vehicle we wanted. Al was very patient with us and worked with us until we found what we wanted. He is a genuine people person and goes out of his way to make sure you find the best fit vehicle. We didn't find out until after we purchased our vehicle that he came in twice on his day off to meet our schedule. Mike is the manager, the one who negotiates the price. I had researched the vehicle I was interested in online and am very pleased with the price I paid. Both the dealership and the customer both made out. I would recommend this dealer and the above people to my friends.

hfusion

Jan 17, 2013

I had a great experience with the staff at Carman. The showroom is laid out with good spacing, everyone was friendly, and they lived up to their reputation as a premier Ford dealer in Delaware.I bought a new 2013 Ford Fusion and was helped tremendously by both Jacob and Greg in test drives. Finalizing the deal was a well executed process, where Todd was available to answer all my questions and quickly take care of anything I needed.For a Ford dealer in Delaware, Carman is all 5's.

rbstil

Jan 15, 2013

Our experience at Carman Ford-Lincoln was exceptional. This had a lot to do with the staff that was involved in the purchase from start to finish. I had gone to another local dealer and the sales person was extremely pushy. I felt like I couldn't get out of there quick enough. My experience at Carman was completely opposite. I worked with Dan Shine and he was outstanding. He was very knowledgeable about all details of the car and was able to answer all of my questions. He took great measures to make sure he showed me all the features and benefits about the car. But, what stood out most was his listening skills. Dan remembered so much about information I shared throughout the shopping process. This stood out to me and my three adult children who also came to look at the car at different times. Dan was patient, pleasant and created such a positive impression that I would highly recommend him and this dealership as a result of my overall experience. Thank you Carman Ford-Lincoln for hiring the caliber of employees.

Miketrina

Jan 13, 2013

Another great experience. I myself was very undecided and Glenn was very patient with me until I made the choice for a 2013 Ford Fusion. Very happy with their service and their dealership.

mkstownsend

Jan 13, 2013

We came back to Greg and Carman for the purchase of our Ford Explorer. We bought a used car from Greg 3 years ago, knowing we would be looking to purchase a newer vehicle in the near future. We looked at vehicles online and saw Carman had just what we were looking for. Greg gave us the same great service we experienced the first time around. He went over the features of the Explorer and was very patient with us - this vehicle has way more features than our previous vehicle. He did not pressure us and allowed us the time to consider our options between the 2 vehicles we were looking at. We definitely would recommend Greg and the Carman team to our friends and family. Greg worked hard for us to make sure we were satisfied customers!

tiell19

Jan 13, 2013

I traveled from New York to purchase my new Ford Explorer. It just turned out that this dealership had the exact model and options I was looking for. I was a little nervous doing business with a dealership I knew nothing about, especially since I was trading in my Honda Odyssey. I was communicating with Walt Gatling prior to making the trip down and I had a good feeling before I even met him. Let's me just say, my trip was totally worth it. In fact, this was probably the best car experience I ever had. They made the process so easy, took the time to go over my new vehicle with me and the trading in of the Honda was painless. No games. They gave me a great price and were extremely professional. I highly recommend this dealership. Go see Walt Gatling. You wont be disappointed. I would consider making the trip down again when my lease ends. That's how great this experience was for me.

randy.reeves.5245

Jan 12, 2013

I had 3 different dealerships in mind that I had planned to see. They worked very hard to give me the deal that I wanted. I believe they gave me the best deal possible especially the extras that I wanted.

jlstee007

Jan 11, 2013

Adam Johnson was a pleasure. He made me feel welcome from the beginning. Patience(I'm a slow shopper), knowledge of the product, courteous answers to all my "stupid" questions and genuine hospitality. The hi-tech instrumentation was foreign to me, but Adam explained each and every detail. I love my MKX (3rd Lincoln I've purchased). Thank you and your team at Carman. Sincerely, Janet Steeves

HJ Lopes

Jan 9, 2013

It was my first time buying a car at Carman Ford-Lincoln dealership. I was impressed with the great selection, condition and pricing of their used cars. The staff is professional and knowledgeable. Adam Johnson was very helpful and patient as I looked at a number of cars. Andrew Krueck and Bob Hepner were great to deal with; they helped us secure pricing, financing and thoroughly explained maintenance options to fit our needs. I was treated with respect and always felt very comfortable in dealing with the staff. It is a credit to Larry Giacchino and his family to put together such a great group of people. I will recommend this dealership to my family and friends. Thank you for a great buying experience. H.J. Lopes

mhammadjan

Jan 9, 2013

I wanted to purchase a vehicle I looked online. When I reached at the dealership I received a very warm welcome from all the staff. Al Seeney was very helpful he showe me the vehicle I was interested in and took me for the test drive. During the test drive he explained the all the features of the car to me. There was no pressure and he accomodated all my questions and concerns very professionally. I will definately recomend him to my friends and family.

kymo56

Jan 6, 2013

I have reviewed the MKS on the internet prior to visiting the Carmen Lincoln Dealership. I was very interested in this car therefore; I went to the dealership on Jan.5, 2013. Al Sweeney approaches me and introduces himself to me. I advise him that I am interested in the MKS 2013 Ecobooster AWD and I just came in just to take a look at the car. He shows me one on the floor and we went over the interior/exterior and the options of this car in detail. Al continues to persuade me about taking the car out for a ride. So we did and I was very impress with the MKS and happy that Al continue to persuade me. He was very informative, professional and friendly to work with on my interest on the MKS. Al suggested that the MKZ will be coming in very shortly and he will give me a call so I can take that car out for a drive. I was impress with Al as he showed me that he was looking out for the (Customer's) needs and was honest, which I appreciate. Once I retire in about 2 months and depending on my package I hope to receive from my employers, I should be buying a MKS or a MKZ. Thank-You Al for your time and persuading me to take that drive. Ralph DeJesus

hausersa

Jan 4, 2013

This is was the second vehicle we leased from Carman, and worked with Jeff both times. The first time, we just were fortunate to have Jeff approach us. This time we reached out to him in advance, and requested his services. Jeff is very practical, and knowledgeable about the Ford products. He's excellent at reviewing the features of the vehicle (including Sync). He makes it seem so user friendly -- and after Jeff's instruction, it truly is. We love our new 2013 Ford Escape!!! The next vehicle we acquire will be from Carman Ford, and Jeff Satterly. All of our friends, and family have his name, and our recommendation for future reference.

ptrjcrscl

Jan 2, 2013

This is the second vehicle I have leased from Carman Ford and I have never received better customer service from any other dealer I have ever dealt with over all my years of driving. As long as Carman Ford is in business they will have my business.

ebacon11

Dec 31, 2012

Adam Johnson is professional, knowledgable, and patient. Everyone at Carman was helpful and courteous. Very satisfied with everything. Will recommend to all family and friends.

beth.farrace

Dec 29, 2012

Very polite and informative. Willing to help and take the time to answer any question we may have. Above all, no one was "pushy" and allowed us to decide at our own pace. The friendliness was apparent in all of the staff that we met. We thank you for such a positive experience.

frosty03

Dec 29, 2012

Kind and very very helpful. Worked with us through start to finish. Without a doubt the finest establishment I have ever set foot in when dealing with car purchases.

Phil Lawn Care

Dec 28, 2012

Al was very professional and friendly while showing me the vehicle I came in to see. He was also very thorough about the vehicle, making sure every aspect of the car was covered in the talk we had. The customer service he and his dealership showed was much appreciated. From the knowledge they had about the car, to the follow up communication they had after I left the dealership. I highly recommend Carman to any potential buyer. - Phil

MaryPear

Dec 27, 2012

We stopped in at Carman Ford to 'look' at the 2013 Focus, and that is why we gave the above ratings. We bought a new Focus from Carman in 2010 and have been delighted with it and that is why we returned to Carman Ford to look at the new models. Our salesman, John B., met us outside in the rain and snow, with a big smile to welcome us. John was outstanding! He couldn't have been more helpful than he was...gave us all the information, answered all our questions, and talked to us like he cared about us. Dan Miller made the financial part of the deal seem painless. Dan was also friendly, helpful and considerate and he got us the best deal possible, which we greatly appreciatead.I brag about Carman Ford all the time to co-workers and friends. We will be customers whenever we want to trade and need service. Thanks for having such a great staff, Carman Ford! We appreciate you and thank you for putting us in the exact new car we wanted.

mskhill

Dec 26, 2012

My experience at Carman Ford was very professional. My salesman Al Seeney listened to my needs and patiently helped me find the right vehicle. I was not pressured or rushed into something I did not want. All staff was courteous. I will be recommending Carman Ford to all my family and friends so they can enjoy a car purchasing experince like mine!!!!! Thank you again.

jamesi1

Dec 24, 2012

I thought Mr. Johnson done a very find job he was very friendly and he was very knowledgeable about the Ford Escape. He work with me to get me the price that I wanted to paid. Overall I thank Mr.Johnson pleasure to work with.

Elizabeth A. Dobek

Dec 21, 2012

Adam Johnson was very professional and helpful. He explained everything regarding the vehicle and went above and beyond by following up with a letter and phone calls. Also, we actually asked him if we came down again he could go over some of the electronic features and he was so gracious and stated if we needed more help just give him a call.

Bear529

Dec 19, 2012

Jake was great to deal with. Very thorough in explaining all the vehicle's features, pro's cons, etc. He was extremely knowledgeable and friendly. My wife and I had a great experience with Jake and the dealership as a whole. I would highly recommend stopping by Carman Ford and seeing Jake if your looking for a new car. And not to mention, the Explorer is great!!!

TyrusHolmes

Dec 16, 2012

Al Seeney by far is the best sales person I have ever dealt with. Myself having some experience in electronic sales and working in customer service; I could appreciate his great quality of service. Al Seeney is very professional, knows his stuff and has a great follow through with his sale. I had a great experience buying my first car and I am most definitely recommending Al Seeney.

James McCarnan

Dec 15, 2012

I purchased a pre owned Focus. The salesman Adam was very easy and friendly to deal with. Internet price was honored. We finalized the deal at the end of the night (9:00 pm) and a calculation error was made on the contract. I did not realize this until I got home and went over everything. I called Adam at 11:00pm and he immediately returned my call. My wife and I arrived the next morning and everything was corrected. Overall I would give this dealership a thumbs UP.

coletom

Dec 14, 2012

They made me wait an etxra over 2 weeks to fix my car. It had minimum damaged, It sat in the shop for 4 days befor they even looked at it. I had to call and ask befor they looked at it. Then they promised it to be done and guess what it wasn't. They suck. Do not take your car here. They don't care about that you are waiting for your car. They did not return my phone calls and were not professional at all.

lkcarr08

Dec 9, 2012

Our experience at Carman Ford dealership was professional and friendly. We will definately recommend them to anyone we know in the market of purchasing an automobile and would come back for any future purchase. The staff was awesome!

William Mozee

Dec 9, 2012

Being in Real Estate Sales for over 18 years,I thought Adam Johnson was a verysale person. I would recommend Adam to friends and family.

charles neil

Dec 6, 2012

nice man and good in sales very good in job. keep up the good work.and thank for your the time... hope you have a good day.

mikejones1a

Nov 28, 2012

Guy Salvadori was very helpful over the span of a few weeks as we changed our mind from wanting a new minivan [7 passenger] to only needing a suv.Bob was very nice and helped us reach a deal.

bonbrat

Nov 25, 2012

Saleman was very pleasant and easy to take to, not pushy at all and had a lot of knowledge about the car I was purchasing. Customer service was great! One of the best experiences I've had buying a car.

ats378

Nov 24, 2012

dEALER rEP WAS VERY KNOWLEDGEABLE AND EASY TO WORK WITH!! HE TOOK THE TIME TO REVIEW ALL THE CARS OPTIONS AND THEIR USE. wE WILL DEFINATELY CONSIDER USING HIM AGAIN ON OUR NEXT CAR PURCHASE.

ChrisWalsh

Nov 24, 2012

I drove 2 hours to this dealer on a friends recommendation. I had a great experience at Carman and both Larry and Guy were great to deal with. I will return for my next purchase.

jraymcallister

Nov 24, 2012

had a good experience with all involved.took their time answering all my questions.dan did a great job going over the vehicle and explaining instrument panel.he said i could return after i had a chance to try using the instrument panel on my own. which i intend to do in a couple of weeks.

tamimeyer

Nov 24, 2012

Helped me find a car for me even when I was not sure what I wanted and helped me drive off with a car I know I will love for years to come.

Mary Ann B

Nov 17, 2012

I have been a happy returning customer of Carman Ford for over 20 years. Jeff Satterly has been my salesman for I believe my last 6 vehicles. I have leased vehicles and I have purchsed vehicles, and with always the great friendliness and outstanding service that keeps me coming back. Jeff and Todd (the sales manager) are always so patient and helpful in assisting me, even when I'm not sure what I want!!They are great at what they do and because of our long history,they really remember my likes & dislikes and help me make the right choices for me. I also have to say that Dan Miller, the Ford finance guy, made all the paperwork so easy, I was amazed at how quickly we got thru it. Carman is my dealership for life!!!!

pahlow-brian

Nov 17, 2012

I have not owned a ford since I owned a Pinto. Have owned an Audi and Scion in the last 5 years. Though I would give Ford a try. Loved the look of the new Escape. From the moment I pulled up on a rainy day to look at cars, to the point that I drove away with my new Escape, everyone was so professional. I know that if I need this dealership it will be there for me. Felt I got a great car with lots of value for a good price. Way to go Ford and way to go Carman for paying attention to all the details.

wegmantl

Nov 15, 2012

Past experiences with dealerships had made me somewhat jaded about buying a car from a dealer so stopped into test drive the car I saw advertised online with low expectations. The individuals I worked with (Glenn and Bob) were very friendly and helpful. They have improved my outlook.

JohnNorthrop1

Oct 31, 2012

I found the exact car that I was looking for. I got it for the price I wanted. They answred all my questions. They were knowledgeable and understanding.

Panase

Oct 29, 2012

When I left my credit card at the dealership, Andrew drove 75 miles to our home to return it to me. This was after we did not think we would be buying a vehicle from Carman. After a lot of research and working with several other dealerships,we went back to Carman to purchase our car. We were impressed with the level of service and are very pleased with our purchase!

AnandVodnala

Oct 25, 2012

The entire team at Carman Auto Group are excellent in terms of customer relationship, accuracy,quick, it was hassel free experience while buying the new car..

gbianchi

Oct 24, 2012

I had purchased a ford explorer from there 9 years ago. I just reached 180K miles and started having some minor issues. So it was time to trade it in for a new one. They meet my trade in value and my budgeted price with no money out of pocket. Im extremely happy and now in a new reliable vehicle again.

14ktgold

Oct 18, 2012

This the 4th vehicle we have purchased at Carman and I have never been disappointed. Customer Service is the "Best" in sales and service. Thank you

Jim mcl

Oct 18, 2012

Mike was very helpful in our decision in purchasing a new Ford F-150.Mike was very knowledgable as well as persistent, but he made me feelat home during the buying process. Very good experience !

lhcimorosi

Oct 18, 2012

My 2008 Ford Escape had damaged front bumper as a result of someone backing into it in the driveway. It looked pretty bad when I brought it in; however, once the Carmen Auto Body guys finished with it, the car looked perfect. No signs of the previous damage. They even washed the car. I was absolutely satisfied with the finished product. Thank you for doing such a good job!

melorb09

Oct 18, 2012

I came into the dealership not expecting to purchase a car, but the staff was so willing to work with me and negotiate to meet my needs that I ended up leaving with a car that I absolutely love and never thought I would be able to afford!

Cmurphy725

Oct 17, 2012

I went to Carman on a Saturday to look at a preowned Fusion that I found online. The car was not available, but my sales consultant Greg told me they would get it for me as soon as possible. He let me drive a comparable vehicle, and I knew before I even saw the Fusion, I knew I wanted it! I got a message from Greg early Monday afternoon letting me know the car was back and I was there within a few hours, and I left that night in my first Ford! I've always been a GM person, but after the experience with Carman, and how helpful my salesman Greg was, I think I've turned to Ford now!! This is an awesome dealer, I'd recommend ANYONE to them!

seehook

Oct 16, 2012

I had a 2009 MKS and was in the market for a 2012 MKS. I returned to the dealer that I purchased my 2009 MKS. That experience prompted me to search for another dealership. A Google search lead me to several Lincoln dealerships and all were closer than Carmen. I was sold on the MKS, but my visit Carmen sold me on a dealership. Everyone at Carmen made me feel like a valued customer, as if they appreciated my business, as if they wanted me to return in the future. I drove in looking for a 2012 MKS and drove out in a 2013 MKS. Adam Johnson the sales associate listened to what I wanted and delivered more than I expected.

adamdc915

Oct 15, 2012

I had the most wonderful experience with Carman. They are very personable and they care about their customers and they don't push you into buying anything unless you feel you are ready. They are very honest and show the figures before you make the decision of buying a vehicle. My niece told me to go to Carman as she has leased vehicles from them three times and purchased her vehicle from Carman back in 2010. I would go back to Carman to purchase my next vehicle. They even brought the car to my home so I could do a test drive the vehicle to make sure that was the vehicle of my choice. That was awesome!! Thanks to Carman for getting me into the car that was right for me. Sallie Banks

Bssnyder87

Oct 15, 2012

Second car I bought from Jeff and won't be the last he bends over backwards for his customers and is extremely knowledgable and very thorough when going over vehicle information. Very nice guy and the dealership is as helpful as possible when you need so,etching. Highly recommended!

brush169

Oct 14, 2012

I have been going to Carman Ford for over 10 years. The reason I always return to buy is the great customer service from the sales to the service department. I have been dealing with Mike Krull since my very first purchase. His honesty and willing to help my needs for my purchases are above and beyond excellent. My recent purchase on 10/13/2012 was a great experience. I always leave knowing I have received the best deal possible and I'm treated like a person not a sale. It is very nice to walk in the delaership and evryone calls you by your name. The staff always makes it a point to say hello and its amazing how they actually remember most of thier customers even if they havent seen them in a couple of years. That is why customers highly recomend this dealership. My hats off to Carman for thier great customer service and thier personal touch that adds to every thing they do. My ford f150 is a great buy and im very happy how I was shown all the features and before I left I felt completely informed on my new truck. Thank you Mike Krull and sales team for the great experience.William Rushon Bear De

james.h.harris.9

Oct 12, 2012

Adam Johnaon was pleasant, knowledgable, personable, and professional. We enjoyed working with him. He was not pushy, but persistent. A credit to the Carman staff.

LoisS

Oct 10, 2012

Jeff was absolutely terrific. He was very knowledgeable and had all the answers. He and the dealership were extremely accomodating. They did so much to make sure that I got exactly what I was asking for. It was the best experience I've ever had buying a new car!!! I would recommend them(and have already)!

bhabron

Oct 7, 2012

This is the second vehicle I have purchased from the Carman Group. I returned to Carman because my first experience 4 years ago was so outstanding. From the minuet I arrived at Carman Ford I was treated like a old friend. My salesman, Jeff Satterly was very helpful and made my purchase this time around so easy and smooth. I would recommend the Carman Group, Ford or Dodge, to any person looking to buy a new or used vehicle. There is no need to shop around, Carman is the only place you need to go. Be sure to ask for Jeff, he was an amazing salesman.

ec1831

Oct 5, 2012

Prompt attention to my needs and great result. They took my car and provided me with a rental that met my needs perfectly. Thank you.

AbrahamsDaddy

Oct 3, 2012

Our family has bought or leased 10 vehicles from Carman Ford and we have never had a problem with them. Each transaction was smooth and comfortable. In this latest purchase, Jeff was thorough, knowledgeable and friendly. Dan from Finance worked to find us financing despite our abysmal credit history.They have always, and continue to be, a model franchise for Ford and should be considered the Gold standard for other dealerships to copy.

beverlyclark

Oct 2, 2012

I've dealt with Glenn Brood for 21 years and he's very knowlegdable about my needs and always gives me a great deal. The service department is well-organized and, in the past, has always had my car ready as promised.

waleegbugg

Sep 28, 2012

The whole staff went out of their way to ensure that we had an excellent experience. They made every attempt to assure that we were satisfied with our purchase. The entire management staff took the time to come introduce themselves to me and my family and answer any questions we had.

HAMMONHA

Sep 27, 2012

My experience with purchasing my new Lincoln MKZ was great. Thank you! Jeff for your kindness and hard work. I Love my New Lincoln MKX.

reviewford150

Sep 26, 2012

This is the third Ford F150 we've purchased from this dealer. The reason is quality truck with equally high quality sales and service.Walter Gatling was our sales rep, and he took great pains to go over the truck to make sure we were completely satisfiedand comfortable, before we left the showroom. Todd Brabender continued to make ourpurchase an enjoyable one with satisfaction his number one concern. Neil Springer tied up the financial end without a hitch. They are truly a team that works well together.

bart129

Sep 23, 2012

Mike was great to work with and I would recommend him. Every body that assisted in the sale anawered our questions and they did dot push us. This car was for my wife. When I am ready for a new car I will consider Carman.

bmmaffia

Sep 20, 2012

This purchse was for a 2013 Ford Escape. We purchase a new vehicle every 4 years for me and my wife staggered by 2 years. This was our third Escape. We keep coming back because the dealership is always fair with pricing, and very accomodating with requests. We found Guy Jr. to be very informative about this newly redesigned Escape. Usually through my own research, I know more about the vehicle than the sales staff, however, even though the vehicle was brand new, with major design changes, Guy Jr. knew the vehicle as much as I did. He was very friendly and a pleasure to work with. Todd handeled the transaction of ordering the vehicle, and was always knowledable about the status of our order. We had sold our 2008 Escape, and had to rent a car while we waited for our new one. Todd was always friendly when I called to bug him about the status.Oerall I will very likely return in 4 years to negotiate our next Ford purchase!

megan.lowman93

Sep 20, 2012

I visited Carman with my mom, as she recommended that we shop their for my car. As soon as we opened the door the employees greeted us and made sure we were helped. Adam was our salesman. He was by far the nicest salesman I've ever worked with. He explained all the features of the car I was looking at and was completely honest about everything I asked. The whole time we were there, employees offered us drinks and snacks and even offered to go to Dunkin Donuts for us. Once we decided to buy the car, the car was immediately taken to get detailed and to have a full tank of gas. While my mom was signing papers, Adam took me to my car and went over everything that I would need to know about my new car and even set up my Bluetooth from my phone to the car. Overall my experience was amazing and for now on I am recommending this dealership to anyone that is thinking about purchasing a new or used car.

Lovebug49

Sep 18, 2012

Got body work done here and they did an amazing job! Would recommed it to anyone!Been to other body shops before and this by far is the best one I have been to! I was in and out each time i was there the people were friendly and the work on my car was amazing and my car was sooo clean after i got it back!! They took care of me, best customer service ive seen in a long time!

dwashington

Sep 14, 2012

I have nothing to say but good things about my rep Harry Hitchens and the work that was performed. I had three cars repaired at Carman and each time the service was great. I never was blindsided with any other expenses. Thanks Harry for taking good care of me.:)

gee1222

Sep 9, 2012

Thank You Jeff for all you do,customer service with respect, honor and class. After having problems with a recent purchase, Jeff jumped right in to correct the issue, Jeff is the go to salesman. Jeff gets my Triple A Award, attentive, awesome, associate. That is why Carman Ford is number 1 in the buisness, another satisfied consumer.

onealb

Sep 6, 2012

I would like to thank the Carman Group for the excellent customer service they provide me when I purchased my 2002 Ford F150. I started my sales experence with Doug Walton and Adam Johnson came in and closed the deal. Both salesmen were very professional in the way they handled my sale. I also had a service issue that was taken care of in a timely manor and was fixed correctly the first time, with the assistance of Doug Lindell. Thanks again for the sales/service, I will be returning to the Carman Group for my next vechicle purchase. Sincerly, Brian E. O'Neal order #140363

vchecchi

Sep 4, 2012

My wife and I felt very comfortable in or dealings with Carman Ford. Everyone was very responsive and eager to assist us. We are previous customers, and the business manager actually remembered us! The large new car inventory made it easy to select the perfect vehicle to meet our needs. Our transaction went very smoothly and, once again, we are completely satisfied.

jay.veith

Aug 31, 2012

This is the second time I've had to use Carman to get my car repaired. Both times Harry Hitchens was my rep. An absolutely superb rep, Harry is the epitome of customer service. He is timely in his responses, accurate, and super friendly. You simply won't find anyone easier to deal with.

susan markatos

Aug 30, 2012

our experience was top notch, greg assisted my husband & i, he listened to our every need. Overall, every one who we came in contact with was gracious,well versed & willing to make the sale as painless & wonderful as possible! We thank you all, special thanks to greg for making me a happy lady driving home....

jennjennford

Aug 28, 2012

Jeff was highly recommended to me and purchasing a car from Jeff was a wonderful experience!Jeff was patient, understanding, truly listened to my answers and what I was looking for in my new car. I never felt any pressure at all, I felt very relaxed and treated with respect. Everyone at Carman Ford was a pleasure to work with and it was obvious they wanted to be sure I was 100% satisfied with my experience (which I was!) I will highly recommend Jeff and Carman to anyone I know who mentions they are looking for a new Ford!Thank you! jenn ford

DPace

Aug 27, 2012

When i drove in to Carman's dealership i was greeted by Guy Salvadori Jr. He was very profesional and a nice person in general.I felt no presssure from him at all.It was a great experiance doing buisness with Guy.I will recommend him to anyone that is looking for a car. Yhanks Guy Don Pace

RMoyer9997

Aug 27, 2012

Great Selection of Lincoln's, being from PA. , i found Carman on the internet through Lincoln listings, the car i found is the car i bought, would buy from again.Thks.

MarkWhitlock

Aug 25, 2012

Outstanding experience. I called my insurance company and within the hour my car was on a tow truck and delivered to the collision center. everyone was wonderful and great to work with. I never have experienced outstanding customer service as I had at Carmen Collision Center. Thank you for your commitment to the customer.

pmcfar

Aug 24, 2012

From the time I met Mike in the sales yard until the time I picked up my new vehicle I had nothing but a positive experience. I never felt pressured into making a decision and all my questions were answered in a straigh forward manner.

rrcubb

Aug 24, 2012

I obtained an internet price on a vehicle that I was interested in. When I went to the dealership the following day, I was told that the quote I was given was wrong and that the price I was quoted was short by $1,000. Apparently the person who prepared the quote, assumed something that should not have been taken into account. They refused to honor the quote given. Consequently, the good price I thought I was getting was not so good.Also the unit was being used as a demo, but the employee using the unit was smoking in it. The smell was atrocious. Although, they indicated that the smell could be eliminated, I questioned that. The "new car smell" was completely gone.So overall, the experience with this dealer was not what I expected and I don't expect to do business with them in the future.

sabra.holt.5

Aug 23, 2012

Adam was wonderful to work with. The dealership was reasonable and I had an overall great experience! I am very happy with the purchase of my new used car.

auxil47

Aug 19, 2012

I walked into this dealership on a Monday asking about the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales Manager and the tall desk is called a tower. From this vantage point he can survey what's going on throughout the showroom. Todd asked how he could help me and I explained to him my desire for the SHO, Todd explained to me that he didn't have the exact one I was looking for, but he took my name and cell number and said he would give me a call in a few weeks, I said thanks and left the showroom.Being the sort of man that I am I started my search for the SHO on the internet, more sooner than later I was directed to the Carman Lincoln and Ford website, I didn't see it listed in their inventory but I decided to send a message to the dealership anyway, the site informed me that someone would be calling me back within hours. Ms.Christy, the internet associate called me well within a few hours and wanted to verify my request and had a few questions for me. She said she would get back to me with more information and within minutes I was chatting with her again, she told me she had already found several in the tri-state area and I should come into the dealership and go over the details with Todd. When I got to the showroom I was greeted buy a salesman named Jeffery, Jef told me that Todd was busy with another customer but he would be happy to help me.Long story short, I left the dealership without my purchase because I couldn't get the the payment plan I wanted. Around 03:00 hours the next day It dawned on me that the money over the amount I wanted to spend wasn't that big a sum and decided to head to the dealership later that day to get the car I wanted. When I got there Todd, Jeffery and myself got to talking about the money and thats when Todd mentioned that Lincoln may have incentives towards going into a Lincoln MKS. That would mean I might be able to get a better deal on the MKS which is the affluent brother of the SHO. It's also a funny thing because when these two models came out in 2010 I originally wanted the Lincoln but it was way too expensive so I settled on the SHO. Now Bob Carty entered the mix, Bob is the Boss of the whole place and is also from my favorite country other than the USA, England, he's got a cool accent. Anyway between the three of them and only an hour later I was in a 2012 Ruby Red MKS with the Eco-boost engine and the monthly payments I wanted to make, which happens to be the same car I wanted in 2010.From the start these folks treated me well, they took the time to go over all of the possibilities, incentives, discounts, and other cost cutting savings. Oh yeah I also met Andrew, the Sales Manager for the Lincoln half of the dealership and Neil the financial advisor, all of these people were great. Another thing I would like to mention, I noticed while my transaction was being processed that they not only treated me like family but every other customer as well, every customer I saw those couple of day's got a car and it was at least five of them. Did l mention how clean and organized the dealership is, well it is, from top to bottom the place is clean and decorated nicely, both showrooms were comfortable but the Lincoln side was nicer. The staff at Carman were knowledgeable, courteous, friendly, and patient, never once did I or anyone else I had earshot too seem pressured, demeaned or intimidated in any way, quite unlike the "being pushy" reputation that car salesman often have. The staff goes out of their way to make you feel wanted, welcome, appreciated and respected, this is a place that I will be doing business with for a long time to come, "Lord will'in and the creek don't rise" If your looking to take advantage of the "Summer Sale" that Ford/Lincoln is having, make sure you head out to Carman in Delaware, you won't be disappointed, you'll be glad you stopped by and more than likely you'll be driving out with a new car, truck or suv, just like me.

nana3nana

Aug 16, 2012

i went in carman ford 3 months ago to purchase a mustang gt meet saleman jacob dickhart he was very friendly not at all pushie we talked i gave him my number ,i was not sure if i wanted to buy bmw or mustang so jacob kept in touch and i decided to buy bmw .BIG mistake i hated that car .SO i went back to see jacob again he said will try to locate u a car and between jacob neal and todd they made the deal work they located my mustang went and brought it to dealership .IT took a lot of work from all of them .jacob was very knowledgeable and very professional. He explained all the features the car had twice to make sure i knew all about the car . I would suggest any one looking for a car new or used I HAD GREAT EXPERIENCE with the dealership .Iwould like to thank jacob again for having the patience with me .By the way I love the car . thank u again to Jacob Neal TODD.

qualityprofessional

Aug 14, 2012

Would expect to see better quality, workmanship and ownership from a dealership like Carman ford. Great staff but poor work quality of work in the service department and they don't take ownership of mistakes.

Blaster99

Aug 10, 2012

I have a 2012 Ford F150 with less than 20,000 miles that would not start towed into their service department early on Thursday. I called to give them the issues that I had with my truck and I was assigned a SA right away. I made it very clear to the SA that I would like to be called with an update on my vehicle as soon as possible he said, "no problem, we will get to it right away." Four hours later I started calling them to get an update. After being on hold for 5-10 minutes my SA tells me that they do not know anything yet. Two more hours goes by and still nothing, once again I call and am put on "death hold" and finally the SA gets on the line and tells me that they need the second key for the vehicle. By now it is too late for me to run home and get the extra key for them. I dropped the key off to them around 8 on Friday morning and the person behind the desk said they would call me shortly. Three hours pass and nothing, so once again I call and get put on "death hold" and finally my SA gets on the line and says that they still ahve not figured out the issue but he would call me with an update. Four hours goes by and still nothing so I borrow a friends car and go down to Carman to find out what is going on. Finally I get an answer, the PCM failed in the truck....good news!! They finally figured it out after more than 8 hours of troubleshooting. Bad news....."we probably won't have the part until Tuesday or Wednesday of next week." I told them once again that this was my one and only means of transportation for work and they basically told me "sorry about your luck." The service staff has no sense of urgency on getting repairs done and they could care less whether or not they are putting you in a bad way due to their lack of concern for your situation. It's easy for them they just blame Ford and say, "we can't get the part from Ford, I don't know what to tell you."

Bonnie47

Aug 10, 2012

I took my 2010 Toyota Camry to the body shop for the bumper to be replaced. I believe it was in the morning when i dropped it off. By that evening they were calling me to tell me it was finished already. They were closed by the time i got off work but i picked it up the next day. The service was excellent and Harry Hitchens handled everything in a very professional manner. He was very friendly also. The lady at the front desk was friendly and even the employees that were just passing by the area where i was sitting spoke. They were all very pleasant. I will be sure to let my family and friends know about my experience. When i'm ready to buy another car i probably will come to Carman Ford. I was very pleased with the work that was done on my car.Thank you,Bonnie jefferson

lew365

Aug 10, 2012

Extremely professional and knowledable staff. Very attuned to the needs of the customer along with great communication throughout the entire purchase process. Would recommend this dealership for anyone looking for a pleasant no pressure buying experience.

bfultz

Aug 7, 2012

2 vehicle from the Carmen group that we have purchased. Loved how fast we were able to get in and out of the buying process. Jeff and the team were great to work with and we will definitely look to them for our next purchase. I purchase at least a dozen vehicles per year for business and this was the most relaxed and speedy transaction in recent memory. Thanks!

jnomura

Aug 6, 2012

Excellent service and attention to details. The staff is always friendly and helpful. The dealership focuses on customer satisfaction and not on numbers. Glenn goes the extra mile to make sure you get what you want and are satisfied.

Erryiacn6464

Aug 2, 2012

I bought a 2013 Mustang from Carman Ford. Everyone I worked with did an exceptional job at making my first car buying process quite simple. The first day I went and discussed the car with Jeff, who was very informative. The night ended with me leaving without the car but only to return the next night. From here I was ready to make a deal but Jeff was not working that day. Instead I met with Mike, who picked right up where Jeff left off. We finished the deal and everything went about as smooth as I could have asked for. I would recommend this dealer to anyone looking for a car so they can have the same expierence that I did.

goldsc156

Jul 31, 2012

We found Jeff very friendly and went over all of our options of purchasing vs. leasing a car with us in detail. We felt he was very caring and wanted to make sure that we understood all of the options that were in the car. He set up the bluetooth on the phone which was very helpful. He is an asset to your company. It was a pleasure working with Jeff.

chbeck04

Jul 29, 2012

I've been a Carman customer since 2000 and this is the 6th new car I leased from them. They make getting a new car a pleasure and are true professionals. Bob Carty is one of the best people in any profession I've ever met. He is determined to help customers in every way possible. I will be a Carman customer for life. In addition to being a great organization, they sell superior cars.

deboraswain

Jul 29, 2012

The staff was very friendly and accommadating. The salesperson was very knowledgeable. It was a "hassle" free experience. They offered great incentives that made it a good opportunity to buy at this time.

welshwitch220

Jul 29, 2012

My daughter, her fiance, & I stopped at Carman Lincoln Ford close to closing time on a Saturday night, with the intention of just looking around, when my daughter spotted a clean little '08 Pontiac G6. We were surprised by the sale price, because it was so low. Adam Johnson came out to assist us & was one of the most geniunely friendly sales associates my daughter had dealt with since she began looking for a new car a month ago. He was polite, courteous, and professional. He immediately put her at ease and always addressed her as the primary car buyer, not her fiance. Within a few minutes, she told me, "I want to buy a car from Adam" & "He has a smile you can trust." Neil Springer was also very friendly, polite, & professional. He made sure we understood all of our options & helped my daughter not only pick the finance option that was right for her, but was also the best deal for her too. At no time did we feel rushed or pressured, even though it was 2 hours after closing time. This was the best car buying experience we have ever had & we will definitely go back to look for our next vehicle! Thanks so much guys!!

Martinchase

Jul 28, 2012

This is a wonderful dealership I really enjoyed driving the Lincoln Truck. I am looking forward into buying this truck for my wife's birthday.

bmshap

Jul 25, 2012

These guys were the best in customer satisfaction with a great price, handling every question I had, and taking care of every little detail with extreme professionalism. It was a pleasure purchasing the car which says it all.

careykramer

Jul 25, 2012

Just bought a Ford escape for my son and had an EXCELLENT experience at Carman Ford.The salesman was very familiar with the vehicle and the finance director was very competent, helpful, and quick. They were also not "pushy" at all. This was a very good experience and I highly recommend this dealer.Dan Panichelli

popadot

Jul 24, 2012

he was very helpful,and experience,friendly,about the vehicle and assist me in my needs and he went out of his way to get me in optaining the vehicle.as well as geting my insurance changed to my new veh.most dealers would not do this,and I thank them for their help.

05tahoe1

Jul 19, 2012