WHEELS

19 de ago. de 2015

I HAD BOUGHT A LEXUS IS350 FROM THE CARMAX IN SAN ANTION SUPERCENTER I WAS PROMISED TO GET MY WHEEL FIX AND THEY NEVER DID I WILL NOT BUY MY NEXT VEICHLE FROM HERE ANYMOER

Unsatisfied Customer

19 de abr. de 2013

I thought I had found my dream car but after owning it for only a little over a year, my dream car has become a nightmare. It has had at least 4 major repairs since I drove it off the lot. Their service plan is a joke. You may think that you are getting a great deal by paying a flat rate for services....if they even cover the repair, but their service department is constantly booked for at least 1-2 weeks, so don't expect to get your car into their shop for at least 1 1/2 weeks. Once they have your car they take days before even "opening a ticket" on your vehicle and beware! Though the plan covers a rental at $40/day, they won't pay for it until they start work on your car AND decide to keep it overnight. The fact that you have a job and family that require you to have transportation doesn't really matter to them. Also, when picking up your vehicle make sure they actually made the repairs you took it in for. To my surprise after getting my vehicle back, I discovered that they included repairs on the close out ticket that weren't even done. When I called them back to inform them of this, they said we don't have any open appointment times until next week. It didn't register with them that the right thing to do would have been to take my vehicle in timely and remedy the problem they contributed to. This was even after I reminded them that one of the items they failed to fix and stated they had, could result in fines for me if I continued to drive the car. They offered no rental or apology and reiterated that there were no open appointments. They also attempted to charge me when I brought the car back. I actually had to argue with the staff as the items needing to be fixed were already billed to me the last time. The CSR I dealt with was so rude, I had considered reporting him to his Supervisor, but he had the items repaired at no additional cost and within a fair time frame. All in all CarMax on Fountainhead Drive appears to be a customer oriented wonderful place to purchase your next vehicle, but once the ink has dried on your contract and you are officially indebted to them, you will find that you are just somebody they feel they can take advantage of if you don't know any better. I recommend looking elsewhere and if you must purchase there take a mechanic with you to make sure you're not buying a lemon!

Lux Shopper

12 de nov. de 2012

Their prices are almost always higher than a comparable car at a dealership, and they don't negotiate. They also won't let you test drive the car alone like dealerships will, so it's hard to have a frank discussion about the car during the test drive. The quality of the pictures they take at the local dealership has gone way down.

RAMtrk

16 de sep. de 2012

Using Carmax was so much better in all ways than buying from a dealership that I will probably never go back!

XAXU2011

10 de mar. de 2012

Nasty attitude , no enough selections or their cars are in other states... not good....close your dealer ship.. Dr. Sasha