Used Cars for Sale at Carsmart in Temple Hills, MD

sigma

Mar 12, 2016

I have bought two cars from carsmart in the last year one for my daughter and one for myself. The first car was a toyota carolla 2014 great mileage but I did not informed that it had been in an accident until seating at closing table..same thing with a land rover I was going to purchase for myself found out bymyself that airbag had been deployed in accident to me major thing but refused to reduce value of car imagine if u brought them a trade of that they would give u love value.....still on lot though..Lastly I bought 2014 mercedes and the oil light was on when test driving it...they fixed that...but they failed to informed me that the the key they had did not have emergencykey, then they did have second key and refused to pay for a full key..All I have to say is that I have to buy a car for my son and they did not earn my business.

Garjones

Mar 9, 2016

Very good job, alot of team work compasion towards us, very honest about the vehicle you want. Perfection in every way and I will encourage people to come to Carsmart than any other dealer, they work hard to get me the rate. Thank you Carsmart

Danderson43

Feb 2, 2016

James was courteous and professional. Went over and above to ensure we received the vehicle of our choice. Would highly recommend his service to all potential customers.

summitclimber

Jan 27, 2016

Dewayne was very helpful from the time I stepped through door. On point, honest and great to work with. All salesman should be like him, very classy service

Mellamb

Jan 27, 2016

Great customer satisfaction and will refer other people to come choose Carsmart. Excellent in helping me find the perfect car to fit all my needs

Ljohns412

Dec 31, 2015

Dawayne was extremely helpful in obtaining a car that I liked at a price and payment that I can afford

bear744

Dec 30, 2015

AJ was an excellent salesman. He answered all of my questions that I had about the car. Great experience overall, will be back again for my next car

hyundaiguy

Dec 9, 2015

I gave this place 3 stars because at least the car I got appears to have been a good deal. Now onto the bad...I found Carsmart because my wife and I were looking for a specific model car and through online searching it appeared that this place was one of the only in the area that had it and it was a really good deal. So good we were a little concerned. So I called the office to ask a few questions. The receptionist attempted to answer my questions but was clearly unknowledgable in the process. In fact, she gave out information that was flat out wrong. For example, I was looking at a Hyundai and I asked her if the 100,000 mile warranty transferred. She confidentally said yes it does. So I called Hyundai directly and was explained that only a 60,000 mile warranty transfers. She could have found this in a quick google search like I did rather than lie to me. Next I asked if I could get the car checked at a mechanic prior to buying. She told me the manager would call me back. No response....Anyway, I still wanted to check out the car. So we made an appointment with Ismael and drove 45 minutes to see it. When we got there Ismael was not to be found so we were sent to Aaron Jones. The car was there and looked to be in near perfect condition (it was a 2015 with 15,000 miles on it). Some rust on the rotors and some minor scratches was all I saw. I did note that the floor mats were oddly missing and Aaron said he would take care of that. After test drive we decided this was too good of a deal to turn up so we asked for a discount to cover the minor issues with the car. The finance manager told us that since the shop was closed at the time he couldn't get the mechanics to check it again but assured me it had passed inspection. I was able to get him to discount the price by $200 however. Still no word on getting floor mats despite me checking back in 3-4 times on it.Ok, so we agreed on the deal and Aaron was very nice and curteous the entire time. They gave us the keys and said that they would have to check for the spare set in storage. This seemed extremely shady. This dealer only had about 20-30 cars on their lot so storing all the spare keys would take up about as much space as a shoe box. So why would they need to keep them in a different location? Also, how come the key was even separated in the first place? This seemed very odd but at this point was not a deal-breaker.Regarding the car, I did get it checked out right away at a trusted mechanic and they found no hidden issues, so at least I felt comfortable that I bought a solid car. The next day I did receive an automated text message from Aaron wishing me well with my car. I responded by email to Aaron to ask about the still missing floor mats. Silence... I called the dealership and they apparently had no idea of an Aaron that even worked there. Odd. I finally got on the line, after several very confused receptionists passed me along, with another sales manager Ismael. I explained I never got the floor mats and Aaron promised them. Still sounded like no Aaron even worked there. I explained that genuine Hyundai mats were about $75 online. He said he would not get those but I can go to Advance Auto and pick out mats and they would purchase it for me. I said, thats crazy because it would be the same price and I live 45 minutes away. He said he would get back to me and hung up. Silence... So I never heard about about the floor mats. I considered it a wash and just bought my own good quality mats.Fast forward 40 days, I was supposed to have been notified of the permanent plates being ready at the dealer. Seemed like a long time, so I called them. The receptionist confirmed that they were ready for me. Why didn't anyone call me, I ask. She had no idea.... I insist on speaking to a manager and along comes Ismael. I tell him about the terrible customer service I've endured and ask him to please mail me the plates at no charge (they typically charge $20 to do so). He laughed at me and said he would do it as a customer courtesy. I asked about the spare keys and, as expected with a place like this, they did not have it.So end of the day, I got a good deal on a gently used car that was oddly missing floormats and a second key, both of which I had to buy on my own. The customer service at Carsmart makes Comcast look good, hence the deduction of 2 stars. When I got my other car purchased new, I got personal calls from the salesperson to check if I needed anything a few days later. Only an automated text message and no response from Carsmart. And the fact that they deny or are unaware of an employee working for them (they only have about 3-4 employees in the office at one time) is absurd. I am happy about my car but I would never recommend this place to anyone.

cmboone

Nov 13, 2015

Ranee' Flowers our sales associate, was very lovely and pleasan.t . My fiance and I was very satisfied with service all the way to driving off the lot.. Everyone there, works with you and made sure you was happy with the vehicle selection., . We will recommend our family and friends to CarSmart. Gets you in and out with hardly anytime at all.??

Chris Anderson

Nov 11, 2015

I had a great experience with this dealership. Ajmal did a wonderful job presenting the car. I felt like I got a great deal and friendly service. I'm very happy with my purchase and I would recommend this dealership to anyone looking for a used vehicle with low mileage. Tim in finance made the transaction smooth and very easy.

Kay

Oct 27, 2015

After being turned down by several dealerships I was referred to DeWayne. He told me over the phone I promise you will drive away in a new car today. I drove my sputtering trade in there & sure enough drive away in a 2015 car! He was up front & honest the entire time & cared more about me having a safe & reliable car for my children then trying to just sell a car. I would recommend them to anyone! It was the easiest car buying experience I ever had!

Jawadchoudhry

Oct 17, 2015

Everybody Was very friendly they help me out explained a lot of stuff and it was a very good experience overall I would highly recommend it to anybody looking for a new or used vehicles

NatalieSmith

Oct 13, 2015

Though I came in for the $88.00 special, Fasih explained my options, was very patient and did not pressure me to make a purchase. He was also very friendly to my kids, especially my 3 year old who wanted to follow him everywhere. Great customer service, will recommend!

AdrianneS11

Oct 13, 2015

The service we received at Carsmart was impeccable. Haseeb was great in showing us what options were available to us and he provided excellent customer service. He didnt waste our time like so many other dealerships do. He let us know within minutes what would be in our range of what was finance able and saved us valuable time . I will refer anyone I know who is searching for a vehicle to Carsmart. They are excellent!

BBritt

Sep 29, 2015

Mr. Dewayne helped me out a lot, I was not expecting to get a car today but Dewayne proved me wrong. He is very knowledgeable and helpful. I would recommend him to anyone

JThomas1

Sep 11, 2015

Really enjoyed the friendliness of the staff. Especially Aaron who made me feel like I was buying a car from a family member rather than a salesman

MrJthomas

Sep 11, 2015

Really enjoyed the friendliness of the staff. Especially Aaron who made me feel like I was buying a car from family instead of a salesman.

PQ20

Aug 14, 2015

Best service Ive ever received when car shopping. Both gentleman were very professional, friendly and extremely informative and very patient. The main experience I liked was that they were not pushy. I walk away from pushy salespeople.

EmelyMoreno

Jul 30, 2015

Great personality, was able to explain everything in away. I was able to clearly understand. My experience overall was great. Thanks for everything Carsmart, I was very pleased with the level of service I received!

LaTwonH 777

Jul 15, 2015

Thanks Dewayne Jefferson, you were the absolute best. He is very knowledgeable and has great customer service skills. I will return in two years

CherrieSiefken

Jul 6, 2015

Excellent service. Very good customer service! Thank you!..

Jolhen

Jul 1, 2015

The purchasing experience inst long or drawn out like other dealers. I appreciate that my sales person remained very upfront about our purchasing options and never did we feel pressured.

JuanD

Jun 22, 2015

Excellent service rendered by salesman Fasih. Very professional and courteous. Promises were kept that were originally made and promises adjusted were delivered. Very good car buying experience at Carsmart.

mathwizrd2012

Jun 9, 2015

Excellent service rendered by our salesman. Very professional and courteous. Delivered just as promised

dnj1980

Jun 1, 2015

There were no problems, no haggle, and customer service was great. I will definitely recommend them to anyone looking to purchase a vehicle. Very happy with my vehicle!!!

Emma

May 29, 2015

Buying a car from DeWayne Carsmart was a pleasure from the beginning to end. I would recommend him and Carsmart to anyone in the market for a pre-owned car.

Kenya Sisto

May 22, 2015

Atiq was very professional, patient and kind sales representative. I will surely recommend Carsmart to any friends and family. thanks again. Will certainly come back.

Marcelene Brierton

May 20, 2015

I found all the people I dealt with over the process to be cautious and helpful. it is the best experience so far. Highly recommended.

LillyPaciolla

May 15, 2015

Best salesman ever. Very friendly and very helpful and thoughtful. Dawayne explained everything clearly to me and was very truthful.Keep this guy. So happy.

JessJBass

May 13, 2015

This is my second purchase and the service has been better than any I have ever experienced. I will be back and refer others to you guys.

GarveyJ

May 12, 2015

Very good job, alot of team work compassion towards us, very honest about the vehicle we wanted. Perfection in every way and I will encourage people to come to Carsmart than any other dealer, they worked hard to get me a great rate. Thank you carsmart

LErringtonSS

May 8, 2015

Extremely nice and friendly. Walked away with exactly what I want at a great price :)

#1 D-Charger Fan

May 2, 2015

I don't regret my Dodge Charger, I love the car. I regret buying it from Carsmart. After a two month's time, Carsmart went back on their word. They were going to recharge my AC, but didn't have a certain part. They didn't want to spend the money on the part, because it cost too much. Which means it wasn't serviced before they sold it to me. I know they are making money, because they wouldn't be in business. I wonder how many other people didn't get their AC serviced, or was it just people who bought Chargers. Or was it because it was still wintery at the time, so why bother charging it. It worked ok for now. I was told the car was inspected and if something is not right let them know. I don't expect much, but a quality product and quality service. If you're selling something it should be in good quality and something that should last until at least the first service appointment. I wish I could take back my original critique. The price was right and they were friendly, but don't expect nothing else.

conroybwcthong

Apr 30, 2015

Dewayne is very knowledgeable , he took the time to answer all my questions ,to the point. Helpful to the extreme. Not all the day experience. Serve me well and his kindness is excellent.

TellerBThomas

Apr 20, 2015

Dwayne was very courteous, he explained things to me and answered my questions I was done sooner than usual without a lot of back and fourth. Very happy with my experience.

Disappointed

Apr 15, 2015

I must have called on a bad night, because I talked to 2 women & neither one of them could answer simple questions about a couple of used Dodge Darts. All I wanted to know was transmission type, Stick or Automatic & to confirm the exterior color. Never got a straight answer on trans. & their ad said color was gray, but Dodge has never painted a car with a color that simple, especially these days. The color I was trying to confirm was Granite Crystal Metallic, but after getting passed back & forth between the clueless help a few times I was told someone would call me back the next day with some decent answers. A different women did call back & sent me e-mails, falling over herself trying to salvage a sale I guess. But it was too late, my first impression of these people was 100% frustrating beyond repair. I can't comment on the facility or buying process because I couldn't get past the phone call.

ImariRD

Mar 18, 2015

All of the salesman were very helpful and fulfilled their promise and kept their word. I will recommend this company to any and everyone.

Torraan

Mar 16, 2015

I have never in my life been to a dealership where the customer service was pure excellence. Everyone in here was just fantastic and they give 100% in everything especially Vicky and Fasih. From day one I was pleased with them and the hard work they put in for me for that, I am forever grateful. I will always purchase a car from you all thanks

IVYW20748

Mar 3, 2015

Thank you for being so patient with me. Very knowledgeable! Gave me information that will and can be beneficial for future purchases and achievements! I will recommend this car dealership to more people. :)

#1 D-Charger Fan

Feb 22, 2015

The whole car experience was fantastic. From the time I called to inquire about the car I wanted to the time I picked up the car, everything went smooth and easy. From the people I talked to over the phone, the dealer I dealt with (Ismail) to the lady that processed all the paperwork. Everyone was friendly, courteous and professional. I was nervous buying the car and they made me feel real comfortable. I love my 2014 Dodge Charger.

Nicola Bethan

Feb 4, 2015

Great service. Quick and easy. Higly recommended services.

FieldsD

Feb 2, 2015

Fasih made sure to find a vehicle that suited my needs, as far as space, pricing and like. He was upfront and honest about cost and what it needed. He was very friendly and polite. I will definitely recommend him and this dealership to others.

VK12014

Jan 9, 2015

Fasih was a great salesman to work with. He was kind and very helpful making sure we got into the car we wanted.

ChaundaB

Jan 5, 2015

In the beginning I was very hesitant about purchasing or doing business with Carsmart, However, I was sold immediately! The footwork was complete before I could even get started. Once I was referred to Ismail the customer service became that much more outstanding!! Ismail and Raquel were the epitome of customer service! The energy received from them showed care, concern, and great appreciation for the customer. You guys rock!!!

Jbird

Dec 16, 2014

They worked with me and made sure the payment fit within my budget the salesman(Dwayne) was very knowledgable about the car and made sure i was happy with my purchase by getting me the best deal. Definitley will tell everyone i know to come here and i will definitley deal with them in the future.

Waggintailz

Dec 12, 2014

It was a true pleasure doing business with Carsmart! I felt that everyone I worked with, were looking out for my best interests. I'm glad that I found you guys and that I have someone that I can trust that will make sure I'm taken care of.

qcgyrl81306

Dec 12, 2014

I would give 0 stars to this place if I could, I am so thoroughly disgusted with this place. I made an appointment to meet Tisha Carroll last week at 7:15 and test drive two cars that I was interested in. When I got there, not only were SHE not there but NEITHER of the two cars were either. I was informed they were at "inspection in Fairfax". FYI, it is ILLEGAL to have inspection done in another state from where the business keeps the cars!!When I tried to discuss pricing by phone, Tisha ASSURED ME that $13,999 would not be a problem ($1,000 less than asking price) on a 2013 Hyundai Elantra. I told her I wanted it confirmed before making a 90 minute drive out there and wanted to make sure the price was fine. She assured me on 3 separate occasions that it would NOT be a problem. Imagine my surprise when I got there and was told they couldn't go any lower than $14,899!!! A difference of $100, AND THEY DIDN'T EVEN HAVE THE CARS. Are you serious?!?!??????The man I spoke to then tried to pull a bait and switch and tried selling me a 2015 Hyundai Elantra for more than $2,000 more. When I told him I wasn't interested, he immediately stopped talking to me and tried speaking to "the man" of our group, who I informed him was my mechanic and was NOT interested in buying a car from him.I got a bad feeling from the time I stepped into this filthy run-down place. The people here are xxxxxx con-artists who have NO interest in dealing with women or fair business practices. AVOID AT ALL COSTS!!!Rest assured that your positive reviews, that were probably posted by family of the employees there, will NOT last for long as I smear your name across the Internet. You have messed with the WRONG customer. Do NOT contact me again or the next time you hear from me, it will be through my lawyer!!!

Christopher

Dec 5, 2014

I am very glad that I came to Carsmart for my purchase. Having purchased multiple vehicles throughout my life, Carsmart had exceptional service. I bought a 2014 Hyundai sonata and couldn't be any happier with my car. Mr Ismail helped from the start to finish. I knew I was getting the best deal and he gave me satisfaction about my purchase. I will be recommending my friends and family.

chris098

Dec 4, 2014

I am very glad that I came to Carsmart for my purchase. Having purchased multiple vehicles throughout my life, Carsmart had exceptional service. I bought a 2014 Hyundai sonata and couldn't be any happier with my car. Mr Ismail helped from the start to finish. I knew I was getting the best deal and he gave me satisfaction about my purchase. I will be recommending my friends and family.

jeff hoagland

Nov 27, 2014

We were promised a second key fob and floor mats but were told after we bought the car that they don't have either, and would not get them for us without us paying for them. They lie and do not give customer satisfaction. I will never purchase a car from this place again and urge all who read this to NOT purchase a vehicle from these liars either

STownsend11

Oct 15, 2014

Dawaynes patience was appreciated more than you will ever know. HE is very knowledgeable about cars, the process and took the time to explain everything from start to finish,. I highly recommend him to anyone in the market for a new car.

blessedqueen

Oct 14, 2014

My experience with Hasseeb was excellent. Due to past credit issues and other mishaps that I thought would haunt me in purchasing a car, he assured me that he would place me and my children in a reliable vehicle. My credit score is not perfect but he was still able to place me in a new car. I was very pleased. Everyone was kind and helpful. He explained to me how I can repair my credit and how this will be the best decision for me. I would recommend this dealer to friends, families, and anyone in need of a car. Thank you all for your assistance. I am very blessed to have a second chance.I will be referring people to you.Thanks again.

Josefina Myers

Oct 9, 2014

Being a new owner of a 2014 GMC Acadia we've loved every aspect of your dealership. Our salesperson was outstanding during our visits to learn about the GMC brand and throughout the sales process. So glad we chose you!

kuderabernardo

Oct 8, 2014

Ishman worked with me until I was satisfied with a monthly payment and he found me an insurance company. Excellent customer service. I will refer family members and friends to Carsmart.

TrebsBell

Oct 7, 2014

We very happy to be served by someone that really cares about people. We are happy to come in to get the car. Thanks again Mr Pauley for being there

Cbc83

Oct 5, 2014

Found the truck I had been looking for (2013 nissan frontier) at a good price from carsmart. Talked on the phone off and on all day with people because I was driving over an hour and a half to the dealership. When I finally got there at night after work I was informed the truck wasn't even there after being told all day it was and I could come test drive it. I should have cut my losses there but ended up haggling out working a deal over the phone. Went down the next night and looked it over. Found out it had been in an accident but was assured it was in good working order...test drive seemed to confirm but I'm not a mechanic. Bought the truck. Over the next 10 days I found loose bolts and oil leaks that they had wiped up so I wouldn't notice. Took it to a trusted mechanic and he informed me the truck was a mess. The motor and transmission had been out of the frame, paint and body work was poor, the transmission was throwing a code, and the FRAME HAD BEEN CUT AND RE-WELDED!!!! My mechanics best advice....take the bit and get rid of it that day! I'm upset to say the least! These guys are crooks! I got rid of the truck already and went with a reputable dealer. I was all set up to purchase a good used vehicle but because of these crooks I'm now out all my doe payment and have a large monthly payment. If I had spent a couple thousand extra to begin with I would never be in this mess. I would never buy anything from these people ever again! But if you're forced to make sure you bring a mechanic and ask for the Carfax

SMekenna

Sep 30, 2014

Fasih was very helpful and he worked with me and kept me within my budget

holliwarden

Sep 20, 2014

Ismail was very helpful, very knowledgeable about the vehicle and financing it. He was able to furnish more suggestions and ways to build my credit. I am very pleased with my purchase and I would recommend him to another customer.

MGary

Sep 18, 2014

Were very happy to be served by someone that really cares about people. Were happy to have come in to get a car.

MRobinson 2012

Sep 9, 2014

Good service. I really enjoyed myself during the process and love our new car!

Vianesa

Sep 9, 2014

Dawayne was HIGHLY professional, and knew the business and products I felt like. I was a niece of his and he did his best to give me an honest experience. Will refer others.

RMorrison

Sep 3, 2014

Ismail was very kind, I haven't seen a salesman like him before. His service was very good, excellent!

hildagard

Sep 2, 2014

I felt so comfortable with Atiq. He was very professional and informative. I would recommend anyone to be served by him. I am so thankful to have meet him.

La Tonya Bolden

Aug 31, 2014

Great customer service! they are very knowledgeable, family owned brand that you can trust. They were very prompt and did not waste either my time or money.I'm very happy I came here and happily send others here and will return myself. This will be the first car dealership I recommend. Thank you for the great work.

erinrobinson

Aug 28, 2014

I wasn't expecting anything positive to say or think about car dealership until today. They are the best! It was such a good experience I walked out of there feeling like it was too good to be true. I felt like I was listened to everything I had asked for was delivered. Exceptional service!

jacquelinewhite

Aug 24, 2014

The Carsmart team was very helpful and efficient and I will recommended my family and friends to you guys. The service was excellent!!!! Thank you so much guys...

Alfie Taylor

Aug 20, 2014

We were very pleased with our salesman, felt he treated us fairly & went above & beyond to find the Tahoe I wanted. Everyone we encounter was friendly & helpful and we were not pressured.

Damon Williams

Aug 15, 2014

When I first talk to a sales lady,she was very polite and inviting. Made me feel comfortable with confidence that I was gonna get a car and I really did. They were very professional and I really appreciate the help they provided.. I recommend everyone to give carsmart a try...

Cody M.

Aug 5, 2014

Highly recommend this place. No hassle, and you don't have to worry about negotiating price. The cars are in good condition.

SJ Henson

Jul 30, 2014

Everything they told me on the phone was a lie right down to whether they could pick me up from the metro! After taking the metro there, they assured me they could pick me up from there to the dealership. Once I got to the metro and called for a pick up they said they couldn't pick me up because they were "busy." So I ended up taking the bus(!) to their dealership and there was NO ONE there, not one customer. I hand them my paperwork and then they tell me I don't make enough, though I confirmed with a rep on the phone that my salary was ok. In the end, I wasted my time and money with them.

Britney Halloway

Jul 27, 2014

Tim was very professional yet personable. This is my first time buying a car and he walked me through step by step happily.I will be back to buy another car and I would recommend anyone buying a car to come here and see Tim.

Marcus L.

Jul 22, 2014

The sales agent was very knowledgeable about the process. Will be back to do business again.

Jesse Bass

Jul 10, 2014

This is my second purchase and the service is better than any I have ever experienced.

sherlita

Jul 6, 2014

**** Very Professional and easy to work with they really made you feel at home....Much love to Car smart.... Will go back here for sure in the future.

Garvey Jones

Jul 5, 2014

Very good job, a lot of teamwork compassion towards us, very honest about the vehicle you want, perfectionist in every way. I will encourage people to come to Carsmart than any other dealer, they worked hard to got me a great rate. Thank you Carsmart.

Lisa Atkinson

Jul 5, 2014

My sales person Tim was very helpful, knowledgeable and kind. He made this experience very easy. No hassling and will recommend him to everyone. Thank you so much Tim. Lisa Atkinson

carolwa123

Jun 27, 2014

I really appreciate the help. I never thought a dealership would be so great at meeting my expectations. they helped me out quite a bit and did a good job at making sure I was getting the best possible deal.

Shanabananas

Jun 21, 2014

Went above and beyond to work out a deal on the vehicle we absolutely wanted. Everyone was professional.

Paul Berry

Jun 19, 2014

I'll be sure to send him customers. Atiq showed excellent customer service.

vivianivey

Jun 17, 2014

Tim was very nice. He got me an affordable,almost new car for almost no money down and great monthly payment. I love Carsmart and I love my 2012 Crysller 200 her name will be midnight. I love where I am going and carsmart helped me , no hassle, no lies, no haggle.

Ethel Robinae

Jun 15, 2014

Very understanding and knowledgeable. Please allow him to continue to be employee in Carsmart.

magdalenavpw

Jun 14, 2014

Dwayne was very knowledgeable, down to earth with clear information and made the experience very smooth. Excellent price. The customer contact prior to my arrival was timely and did a great job.

William Davis Jr.

Jun 3, 2014

Dawayne is a very helpful and understanding person who is great in doing his work!

LarrySellers

May 5, 2014

Our sales person Fasih was very knowledgeable of the car we purchased. Took the time to explain the warranty policy. And his customer service skills were exceptional.

Josette Rufus

May 2, 2014

The Carsmart team took great care of me and met my needs and expectations. I Would recommend Carsmart to anyone. Outstanding service and person. Salesman was outstanding, very professional.

ShanShan45

Apr 4, 2014

5 stars plus plus! I was treated with respect. I am disabled. He treated me with such care. I will never forget. Everything went smoothly. Dwayne is such a gentleman and a scholar. It would be sad if you ever let him go. He is a rare jewel. He is an amazing salesman. (I'm a hard sale!) Very professional and a true asset to your company. I would go on and on.. But I won't. Just wanted you to know he represents your company very well!!!

alexstrong

Apr 3, 2014

This people are really bad. they take your money and don't provide the excellent service they promised. Guys this people really don't help you with nothing after they give you a bad product. I would not recommend this place. when you call they give you a run around. very poor. gush... very very poor. If i had my way I will sue them!!!! They need to take a customer service class. gush

Josette Rufus

Mar 30, 2014

The Carsmart team took great care of me and met my needs and expectations. I Would recommend Carsmart to anyone. Outstanding service and person. Salesman was outstanding, very professional.

allinmyjpepper

Mar 29, 2014

These two gentleman (Kamal & Tim) were the most kind and helpful sales people I have ever worked with. Purchasing my vehicle was a pleasant experience!

duped123

Mar 12, 2014

In all fairness my first and second visit with this dealership was great. Friendly attractive sales and staff. I felt very comfortable. Because of this I left money on the table. After the sale the salesperson acted like he did not know me. When I left the dealership he said call if you have any questions at all. The next day however he would not take my call. He would not return my calls. I was told if it was a service problem, call service. ouch ouch ouch Service, what can I say? When I pointed out a problem I was told "it passed inspection" Since I was assisting the service manager said I don't want to be rude but it passed inspection. I am so disappointed from something that started out being a pleasant experience..

TakiaTT

Mar 10, 2014

Great customer service the best!!5 stars and thank you to everyone involved that helped get me into my dream car. I LOVE IT!!!

LatriceH

Mar 10, 2014

Customer service was very good. Everyone including the desk clerk were very friendly. Everyone smiled and greeted me and were very nice. There's nothing I would change, I will recommend others. Thanks alot!!

bobbiexj9

Feb 6, 2014

Definitely strait talk. To the point. Information given, I needed to hear. No beating around the bush. No long or tiring experience. You're told from the first moment whether they can work with you or not. They Honestly worked with my husband and me. Very Pleased, Thank You, Carsmart

ToriTT

Jan 28, 2014

I feel like a million plus a billion dollars right now. I was worried at first because I didnt want a bad car and a bad experience. I want my car to last forever!! I feel like it will. I feel like i made a good decision. God bless the company and the staff here. They're great!! :)

KBrent

Jan 27, 2014

Working with everyone here was nothing short of wonderful. Fresh out of bankruptcy they got me financed with zero down and the car I truly wanted. Car priced far below the big dealerships and no pressure sales. I will be back and I will tell my friends,

Denis

Dec 23, 2013

The vehicle that I came to buy had a hidden damage, caused by a front impact. The damage was not listed on the vehicle's history report and was not reported to me by sailsmen, even though the mechanic at the dealership was fully aware of it. A plastic manifold of the air intake was broken in half and was literally "resting" on its place, ready to disconnect and fall into the engine compartment on a first bump. This could've easily caused a fire. The employees also declined to lift the car to see if there is any structural damage to the frame. I would like to warn car shoppers to NOT take any of their word for granted. BRING YOUR MECHANIC to inspect your car. It'll cost you 50 dollars to bring someone out for 30 minutes, but it will save you $20000 in purchase (which would loose $5000 instantly upon closer inspection).

Ayatta86

Dec 8, 2013

Excellent dealer. They got me a great deal on my 2013 Sonata and the customer service was so good. I know my credit is lacking a lil bit but they made it happen for me and my down payment wasnt high at all. Definitely recommend this dealer :)

AngelaPenny

Nov 19, 2013

The service was excellent! They are very flexible and diligent .I will recommend Carsmart to any and everyone

CarlosW200901

Oct 23, 2013

Tim was very knowledgeable and patient. Car Smart was fast and flexible and ultimately got me into my ideal vehicle.

PamelaHodges111

Oct 23, 2013

Excellent Service, 5 Stars! Thanks for all the help, very patient in helping me and will return or send over clients for Car Smart. Thank you again

Dcgov202

Oct 17, 2013

We had a very positive car buying experience at Carsmart. Everyone was really nice. They assisted us, and helped us with everything. Our sales associate was no exception to the rule. ALL others were very professional, friendly, fun, and a pleasure to do business with. After searching for two weeks for a car, we couldn't find a better price than Carsmart.It It has been a while since I have done business with a dealer and had a bad prior experience. This experience confirmed that there are still some very good ones out there. Would recommend this dealership to anyone in the market for a new car, truck, or SUV. Thanks for All the Help.Will be back for our next vehicle.

LatanyaBolden

Oct 13, 2013

Great customer service. Very fast and prompt. They are very knowledgable. Having been to atleast 4 other dealerships within the last 3 months attempting to get financing, I am proud to say CarSmart lived up to its promise that it can get financing for everyone! Will definately be recommending them to others and will return myself when I'm ready for a new vehicle. For now highly satisfied with my GREAT priced 2013 Kia Soul!!!!!!!

llwilson1217

Sep 26, 2013

I purchased a 2012 Nissan Altima on 8/30/2013. The car is a LEMON and they know it. Tire light has come on 5 times, bad brakes and rotors, loud screeching sound from the front drivers side and the back suspension, shattered glass throughout the entire car. Called the dealership over 15 times, went to the dealership over 6 times and they are still refusing to repair the car of swap it out. Will not provide me with the GM's name or number and stated they have no idea when he will be in the office. Hide you trade on the paperwork and the loan company they use has a F RATING on BBB and only wants the car note dose not assist you with the problems. This is the WORST company to do business with because their business is just getting the loan finished no matter what kind of problems you have with the car they are NOT going to repair them!!! LEMONS are sold here so unless you want to make LEMONADE RUN!!! Reported them to MD Attorney General Office, MVA ISS Department, BBB, ripoffreport.com and any other agency. I will be passing out LEMON flyers to inform other so you will NOT be the next victim.DO NOT WASTE YOU TIME or MONEY HERE!!!!!!!!!!!!!1

twingirls

Sep 15, 2013

The initial phone consultation was great. Tischa was very nice and easy to speak with,we were under the impression that she was a sales person. She failed to metion that she was only the appointment scheduler and she miss informed us about the origin of the car. She mentioned that is was purchased from dealer and that it was only used for test drives. The vehicle was as advertised, with 18,000 miles on it ; however, it had not been cleaned on the inside, it had black markings in different areas including the fabric covering the roof. They did mention that the car was detailed, but as my wife started repositioning the seats found potato chips and tons of pet hair. Obiously the previous owner had dogs.The price was ok and the vehicle was mechanically and physically as advertisedt, just not clean.Because of previous comments on this site, my wife made sure to ask about an additional set of keys and They said they would check to see if the previous owner had turned in any or we could wait util we recived our tags, that any additional keys would be sent along with them. The whole experience was very unsettling and we felt missleaded in many parts of our visit. Needless to say we did not purchase the car we went to see. We bought a brand new car at a nerby dealer, same model and style for the same amount on many with only 17 miles on it.

happycamper2013

Jul 2, 2013

The fastest and easiest ever! By far the most outstanding customer service experience from phone in to face to face. I am a happy camper!

Kmorris

Jun 27, 2013

Tim was very helpful and I was able to get the car I wanted when the other place I wont mention turned me down. I will refer friends and family to them when they are in the market

compcheermom2009

Jun 12, 2013

They were very patient with us considering we are two very indecisive people who had two very different wants and needs our car. We were able to meet in the middle and get something we would both be happy with. We also really appreciated their input on the proc/cons of both cars we were looking at.

Champions2010

Jun 4, 2013

The sales person was very good and personable he was probably the real reason I got the car

john d

May 17, 2013

When i went to buy my 2013 elantra, they were very impressive, Thank you carsmart

NBarr11

May 14, 2013

This is my second car and everything went well. Great service and I give them a 5 star rating for all the help they gave me on the purchase

Alejandro

May 13, 2013

Awesome place, I was just starting to look for a used car and whenI saw this car in cars.com I send an email to the dealer and they were excelente after that.

chelle

May 5, 2013

Thos dealership is a major scam! They called me and told me I was approved for a loan and that I could get the vehicle I wanted. I traveled from alexandria va only for them to run my credit in their shack and tell me I couldnt get a car without money. They never told me that they will just say what they can to get you there!! DO NOT WASTE YOUR TIME

ClarenceLewis

Apr 30, 2013

I came in today dreaming of a new car. My credit is bad and they worked with me and saved me. I really appreciate this opportunity to start over.

Lashaunda

Apr 30, 2013

The professionalism is outstanding. Excellent customer service, excellent experience throughout the entire process. I will be back again in the future and thank you for all of your help

coried

Apr 7, 2013

I have bought many a car in my day and let me tell you, no experience came near as close to being as pleasant as Car Smart was. For once, I didnt feel taken advantage of.

JML

Mar 28, 2013

1. When you call about a particular car on lot, it goes to a Call Center which is in VA. You Must ask to talk to somebody physically on lot. 2. They will not budge on price. 3. They did not respond to my requests: additional pics (because internet pics were not clear), nor call me and do a visual inspection prior of me driving 4 hrs to see the car. 4. I had to test drive with an empty tank, which we all know its not good for any car. 5. I requested to have the car ready to go (detailed), it was not...very dirty! 6. They do not honor Veterans, they don't care if you served or not. 7. I requested to speak to Manager, nope. Nobody called me regarding my concerns. I did purchase a car their ONLY because of the fair price and particular car I was seeking, but I was Extremely upset how I was treated. I hope and pray the service I received will not reflect me owning this car.

Davison123

Mar 23, 2013

Glad they were so willing to help us get into what we wanted. Our payment was right where we wanted it :) Were referring my sister to come see you, make sure to take as good care of her as you did us - Thank You!

Puggler2007

Mar 8, 2013

They did a really good job for us- we werent sure we could get financed but they made it happen

Trudy & Mel Davis

Feb 6, 2013

We were so impressed with how they handled our entire transaction last week. They were willing to negotiate with us and gave us fair price on our trade in and on the new purchase. We LOVE our new Audi and told our niece we would take her to car smart when shes ready to buy.

KatlynW

Feb 3, 2013

I am to this day still happy with the car I bought from Car Smart. The car runs great, looks great, and its perfect. With the way I was treated at the dealership, there is no doubt that I will be a returning customer.

John86

Feb 2, 2013

I recently had a great experience with Car Smart. After my bank turned me down for a loan due to less than perfect credit, I did some research online to see if I had any other options. After I found Car Smart I visited their dealership, where they had a lot of nice cars and they offer financing for all types of credit.I ended up getting qualified for a loan and purchased a dodge charger. It's a sweet ride and without Car Smart I wouldn't have it. Definitely go to Car Smart if you want to be treated fair when shopping for a new car!

carguy

Nov 29, 2012

Tried to buy a car from this dealer and got the run around on price. Actually gave me a price 1,000.00 dollars higher than advertised on the internet.. No wonder used car dealers have such a poor reputation. Wood never buy from this dealer, his actions tell me alot about the dealerships character.

amba0807

Jul 24, 2012

Just purchased a 2012 Malibu. Very quick and easy transaction. The employees were very friendly and helpful. The car was cleaned very well and in great shape.

nothappy357

Jul 19, 2012

The initial phone contact was great. The lady was very nice and easy to speak with. Drove from south Stafford to see vehicle on a Monday afternoon. The vehicle was as advertised; however, it had not been cleaned on the inside at all. Previous owner had dogs and there was no effort made by the dealer to clean the vehicle. Not sure how long they had the vehicle on the lot before I purchased it, but if you are going to list it and have it available for sale, at least wipe the inside down and spray some air freshener. The price was great and the vehicle was mechanically and physically excellent, just not clean. The sale and contracting went smoothly (financed through my own bank); although we had to deal with several different employees for different parts of the sale. As we went through the paperwork process they were suppose to be "cleaning" the vehicle, as the employee who went on the test drive with us told us they had the best detailers in the area. The car was on empty, so we had to stop at a gas station where they put about 1 to 2 gallons of gas in it. So after the paperwork was completed, we get the one key to the vehicle. They said they would check with the previous owner to see if they turned in any other keys. We get the vehicle and it was washed on the outside, nothing done on the inside. Not even air freshener. We point out some obvious smudges/marks in the back of the vehicle, which they cleaned; however, we did not want to wait around all day for them to clean the rest of the vehicle, that should have been cleaned from the start. We spent the weekend giving the vehicle a thorough cleaning. So we give them a few days and then call back to check on the other keys and we are told by Dewayne and several other employees they would check on it and call us back in "ten minutes". This time comes and goes. I call back in over an hour and Dewayne is busy with another customer. He is always busy with a customer when I call. He was not busy with a customer the entire time I was there buying the car. At one point we are told they talked with the previous owner and she turned in three keys with the vehicle. Then we are told they found some keys to my type of vehicle, but they were not sure if they were mine. Then finally, after giving them a week and a weekend, we are told there are no other keys to the vehicle. The manufacture charges $250.00 for a new key. If you buy a used vehicle and they only give you one key, get it in writing that they will pay for a second key (I did not). Next we are waiting on the tags that we were told would be mailed to us. After calling to check on them they tell us we will have to come in and get them (drive to Maryland). If we want them mailed then it will cost $15.00. After calling carsmart again and asking to speak with Dewayne, he is off course with a customer, but eventually gets on the phone. I explain about the tags and he said he would talk with Laura and for me to call him back in 15 minutes. I call back in about 20 minutes, to give him extra time, and I am informed Dewayne went on lunch break. I ask who the owner is and they find Dewayne without answering me about the owner. Dewayne said he talked with Laura and the tags will be mailed out tomorrow. (No charge I am assuming) Dewayne said the owner is Allen Goligen (phonetic) because Dewayne did not know how to spell the owner's name. Further, if I want to speak with the owner, I have to call back the next day about 1100. No phone number to the owner or a secretary or anything. Not holding my breath that the owner will be there when I call. The price of the vehicle could not be beat by any other dealer in VA, MD, NC, or NY; however, we paid for it with the lack of customer service. I do not plan to bring my vehicle to them for any other reasons, so after I receive my tags I will be happy to be done with this dealer. Only deal with them if the vehicle is at a great price and as a last resort.

bjdelaware

Jul 3, 2012

Ugh. Do yourself a favor and don't go here. The contact process was the only thing that went smoothly. I was contacted by Tischa about a vehicle on which I inquired online. She was nice enough, I told her I wanted to come see it that evening and had a long drive. She made an appointment for me at 7:15 PM and assured me the car would be prepped and waiting for me. She told me to see her boss, I think it was Dwayne, when I arrived. I got there right on time after my long drive and they didn;t have the car on the lot. they made up some bullcrap story about it needing some kind of inspection and they they couldn't have it until the next morning. Even if that were true THEY were the ones who insisted on making the appointment, they had my phone number, the very least they could have done is call me when the inspection place supposedly closed at 5PM and let me know they didn't have the car.They could have cared less. When I asked if they were going to reimburse me the 50 dollars I had just completely wasted to make the trip there to see the car, I was ignored.Really, do yourself a favor and stay away. They care nothing about their customers. You will be sorry...