Used Cars for Sale at Carter Acura of Lynnwood in Lynnwood, WA

Nataly Cuzcu

Jun 2, 2021

If your looking for the ABSOLUTE BEST service all around you need to visit Carter’s Acura, from the service department to the sales floor, you will have your questions answered, and quality, knowledgeable staff that will help you! Curtis helped me with service on my car and his customer service was phenomenal, very professional and kind. Truly appreciated all the time the staff took to help me. If your a parent with special needs children and your on the fence about visiting a dealership because it’s difficult this is the place to visit the acceptance, consideration and kindness alone! Thank you Curtis and Carter’s for such a great experience! Can’t wait to upgrade and buy my car from you guys! Would give more than 5 stars! Highly recommend this place!!!

Nicole Kim

May 31, 2021

We needed a family car and ended up buying at Carter Acura because of their great service! Radar was extremely professional, responsive, and made the car buying process really enjoyable (which isn't always the case!) We really felt like he was genuinely interested in helping us find the right car and there was no pressure to purchase right away. If you're in the market for a car, would highly recommend Carter Acura in Lynnwood and ask for Radar!

Taylor Smith

Jul 12, 2021

I will never shop anywhere again. I have Acura dealerships closer to me and I will easily travel the 2 hours to get to this dealership again every single time. I worked with Radar Seiha and David Intonti and I felt the luxury experience from the second I contacted them until I drove off in the car. They were very informative and knowledgeable and patient. I never felt pressured or mislead. They were very attentive to my needs and if I had any concerns about the process. They made it quick and painless and it was different than any car deal I've ever done before. I felt I got a fair deal and a gorgeous car. I highly recommend this dealership.

Julie Adams

Mar 31, 2021

I love my new 2021 TLX! My buying experience with John was great. He was wonderful to work with. No pressure sales and very patient and understanding. I also wanted to say how great Michel was when it came time for all the paperwork. Professional, yet down to earth. This is my second new car purchase with Carter Acura and because it was so great, I will continue to recommend this dealership to anyone I know looking to purchase an Acura.

Laura Crews

Aug 12, 2021

The air conditioning on my 2008 Acura TL did not seem to be working properly. While the car is old, it only has 75,242 miles on it. Carter Acura called me within 1 ½ hours to tell me that I needed a new A/C compressor assembly at a whopping $1900. I was pretty upset about the price and told them to hold off on fixing it. I decided to check with reputable independent repair shops for quotes. I spoke to three shops whose estimates were around $1200 or under. I called Acura back and told them not to fix my car and that I would come pick it up. I know dealer prices are always higher and I accept that. This was just too much of a difference. I use the dealer because I appreciate their knowledge of their brand. I like that they offer shuttles or loaner cars so I can take care of car matters without imposing on others for rides. I took the car to a local shop. I told them what I needed and they said they would diagnose the problem themselves as they do not accept another shop’s diagnosis. They called me with their assessment of the problem. I needed a new relay and some refrigerant. They looked for leaks but found none and asked me to bring the car back in two weeks for a courtesy check on the system. It cost me $280. As you can imagine, I felt like someone was trying to take advantage of me at Acura. I went back to Acura to speak to the service manager and I asked for my money back for the incorrect diagnosis. ($162.68) He defended his diagnosis and I was okay with that, I kind of expected that I would not get my money back. I would have been happy if they had offered me a portion back or a free oil change. What I did not expect was his maligning of the independent shop I ended up using. He said they didn’t actually fix the car, they did a “scab” fix, that my A/C would fail in six months, that they work on all kinds of cars so they can’t be proficient in any, and they don’t use the proper parts. He said they just buy them at the local auto parts store. The shop I went to has been in business for 70+ years, has an A+ Better Business Bureau rating, and is AAA rated. That shop, on the other hand, had nothing negative to say about the diagnosis I got from Acura. They actually said it’s possible a mistake was made, and they left it at that. My air conditioning is working great now. This whole experience has left a bad taste in my mouth. I own two Acuras. Both are older cars, but have been great cars. I was planning on selling them both and getting a new RDX that would better suit my needs. I will not be doing that now, as this experience has made me question my trust for this service department and this dealership as a whole.