Used Cars for Sale at Casa Ford Lincoln in El Paso, TX

Ramon Serna

Aug 29, 2016

Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre.

guy looking for fair deal

Aug 27, 2016

my NADA guides book value was $39,000.00 they offered me 29,000.00. I asked if they follow the NADA guides the guy got upset got un and left.went to shamaley and got $38,000.00 for my trade in.be aware they will scam you

Leslie

Aug 13, 2016

Our salesman, Michael Brucker, was fantastic. He was very patient and thorough. I never would have considered a Ford, but my husband drives them at work and suggested it. There is a disconnect with what one is promised online and on commercials in regards to monthly payments and the reality of the dealership. All was great except we left after 10:00 pm. Saturday night. The finances were the weakest link. By then, we were exhausted and the explanation of the finances were rushed. Michael Brucker was a 5 in all areas. The manager and finance department were 4s.

Arnoldo

Aug 7, 2016

Wow, what a great service provided by Pedro and Patsy!!! Great team at casita ford as well! Can't say the same about Mark, Kind of pushi with his gap and insurance services and had a "short circuit" while asking for the details about them and came accross as hiding something by explaining to little or giving such a quick/short answers. All of the pictures on his cubicle also seems as he is trying to intimidate you in order to make you sign for the additional $2k for something that not everyone needs. Thank you Pedro and Patsy, definitely We will send you new customers!

Benson5oh

Jul 31, 2016

I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford on July 9th, 2016. The first salesman that approached me was a guy by the name of Roberto. He was friendly, which we admired, however, I got straight to the point. I told him what specific vehicle I wanted and gave him the VIN number which I got from the website. We haggled with the manager and finally told him I would agree with a higher payment. In addition, we had a good trade-in and I was giving them a $1,000 down payment. Make a long story short, the deal didn't go through and we walked out without getting a new car. Upon looking at the salesman's paperwork where he started crunching numbers, it turns out they were trying to give us way below what our trade-in vehicle was worth. This was very upsetting, however, I gave them a chance.. The manager would not budge on the specific payment I wanted or the amount I wanted for my trade, even after I agreed to go with a higher payment. Big deal, me and my wife agreed to wait a little bit before looking at another dealership. Here's the main reason for writing this review and the reason I believe, in my opinion, that the dealership screwed up. Less than a week later, guess what? Roberto called my cell phone and asked if I had found a vehicle. I told him no. He said he had good news and to come in the dealership because they had new incentives. He called me my cell phone over the next several days, for a total of 4 times. I finally spoke to him and told him that the manager SHOULD HAVE settled for the specific monthly payment I was asking for. He said, "I know," and said he had new promotions, incentives and discounts. I sounded too good to be true. He continued by saying he was close to closing the deal and getting me into my new car at the right price and payment. In the end, the manager finally contacted me and said he would look into it. I explained to him our current financial situation. He said he would have Roberto call me back. Roberto did not call me back. I figured if he has already harassed me several times, they must be willing to sell me the vehicle on my terms. Instead, Roberto sent me a lame text message which included a high monthly payment I couldn't afford. It was worse than before. First I must say, this is very unprofessional on his part and on the part of Casa Ford. Why not call me back and discuss this matter over the phone? I contacted the dealership and looked at their website and realized that there is NO new incentives or promotions. It was a lie. This dealership should re-train their salesmen and teach them to NOT give customers false hope, empty promises and lie about new incentives and promotions being available and telling customers, "I have good news", when in fact they do not. This is misleading and false advertisement. This guy was just desperate to make a sale. The point is, DON'T LIE to customers! Even after I walked out that first day, they called me several times, but never made an effort to get me into the vehicle I wanted. Once a customer walks out, dont call them back unless you truly have good news and are willing to make a sale on that customers terms. If you can't do it, drop it, move on to the next customer. Very disappointing to say the least. Buyer beware.

jerryrm77

Jul 27, 2016

It was a good experience. Joe Colon is a good guy and it comes across in his dealings. He is the reason I have been doing business with Casa Ford for the past 9 years. While he does use Sales Techniques, I do not feel he is trying to out maneuver me. Joe and Alex help me accomplish what I needed with the truck deal. Very good and professional TEAM!

Ttthompson

Jul 27, 2016

This dealership went above and beyond to make sure that I was taken care of. Joe "Rocky" Colon did any and everything that he could to make sure that my wife and I got a truck that would suit our needs. Once my wife and I found the truck we wanted we were turned down for the loan for it by every bank. Mr. Alex Aguirre the F and I manager had to personally call the banks and finally after 5 days got me approved for a loan. Words can not express the hard work of these two individuals. Without them I would have had to get a used truck in mediocre condition and who knows when it would've gave out, but because of them I am now in a brand new Ford F150 with everything under warranty I can not thank these gentle man enough. Definitly recommend this dealership with special regards towards Joe and Mr. Alex.

Chemiz

Jul 2, 2016

Joe "Rocky" Colon is everything you would want in a salesman, attentive, knowledgeable, going the extra mile to find solutions, outstanding customer service, was looking for refinancing my daughter's car and bought a new one for my son instead. Joe is an asset to your organization.The person that did all the paperwork was equally outstanding but I can't remember his name, please ask Joe the man deserves the recognition as well.

poor service

Jul 2, 2016

Check engine light came on on my under warranty F250 crew cab 4x4 that I bought at Casa Ford.Made an appointment and dropped it off Monday morning. Didn't get it back till next Monday afternoon. 8 days. Everyday that I called they said Tomorrow. Then they charged me $100. to reprogram the computer-not covered under warranty-Duhh ? When they brought it out it was filthy dirty from being out in the rain and dust. I didn't even get 1 mile before the check engine light came on again. So I went back and they told me that I had to leave it again- another week ? No Thanks. Not the only Ford dealer in town.

Maydelgadillo

Jun 14, 2016

Went in looking for a better suited car for my daughter she's going to be a first time mom. Mario met us right up front and he was like an answer to our prayer. He was not at all pushy with our many requests and low budget. He did everything in his power to help us get the kia soul. I appreciate everything he did. Mario is a gem among the salesmen if I do say so myself.

Carguy

Jun 8, 2016

El personal es muy amable y respetoso menos MANNY SIGALA pesimo servicio de parte de el DEVERIAN CAMBIARLE DE POCICION NO TIENE LA CAPACIDAD DE RESOLVER UN PROBLEMA CON UNA LLANTA ADEMAS PREPOTENTE CON LA GENTE Y MISMOS COMPANEROS DE TRABAJO.....

casa ford lincoln

Jun 3, 2016

My salesman Joe Colon was awesome, and very helpful. I would definitely recommend this salesman to everyone if you have to buy a new or used car, go to Casa Ford Lincoln.

Richard G

May 30, 2016

If you need a car and are looking for good service stop here and ask for Mike Gonzalez he is the sales man that help me and my wife get this new car deal done. Mike was great very patient and really went out of his way to give us great service. If I'm in the market for a vehicle i would differently look him up you will not be disappointed.

Alfredo Lopez

May 28, 2016

As soon as we got off our vehicle, James greeted us promptly and courteous. when he found out what our needs were James instantly headed us in the direction of the vehicles we were looking for. After a while I could not find the kind of pick up to m liking. We started walking back to he show room, when James suddenly stopped and told me, there's one more and we went to the vary back of the lot and lord behold there was the pick up I was looking for. From there we went to the show room and signed papers. James is very knowledgeable about ford vehicles. Every question I asked him he had the right answer. Also very instrumental in me buying was Mark Duran. I am in the process of buying another vehicle around Dec., and guess where I'm going. Casa Ford and talk to James. Thanks.

Davidd

May 28, 2016

This dealership was great. Awesome sales team that helped me find the right car for me and sent me home happy. Would definitely recommend this dealership to everyone!

Jose Hdez

May 26, 2016

My Salesman Onesimo De La Torre was very helpful, and I recommend him. If you have tobuy a new or used car go to casa ford they have best cars in the market.

Tuden

May 20, 2016

Thank you George and Paco for being so kind and helpful! George was very professional and made the experience very easy! I LOVE my new automobile!

jtoo89

May 20, 2016

My Salesman Josh Sizemore was very helpful, knowledgeable, kind and attentive to my needs. I am so in love with my car that he recommend it and it is my first car too. Toyota Camry :) :) :) I totally recommend Casa Ford Lincoln to whoever who wants to buy a car. I had already told my friends and family all about it. Great customer service and I'm sure all the customers felt welcomed just like myself.

Arturo Chavez

May 6, 2016

James and Alex did a good job of getting me a good deal.

J. Olivares

May 5, 2016

Alex Rios was very professional and helpful. Made my buying experience great. Will definitely refer family and friends to go see Alex at Casa Ford.

Hnryrzc

May 3, 2016

I'm very pleased with my vehicle the help that i received was amazing. The sales rep. was so kind and attentive to my needs. I will definitely come back and buy a car at casa ford. My new favorite place to buy cars. Thank you Lucy and Mike you guys are amazing.

Maxwell

Apr 18, 2016

Nice place and the people very helpful.Good experience and there was no pressure to buy.I found the vehicle I wanted and it had all the options I was looking for.The salesman,Mr. Esparza,went out of his way to find what I was looking for.

errod

Apr 18, 2016

Was lied to by Alex Aguirre regarding warranty I had when finalizing and signing contract for my car. I was in an accident and it was a total loss. I had been told that if I ever totaled it while paying it off, I would be given $5000 towards a new car at the dealership. Well it turns out, that's only if it's stolen and recovered and considered totaled. What a great way of doing business. Also, they apparently can't find my contract and so now it's up to me to to prove anything I signed on.

Ivonne Quezada

Apr 10, 2016

It was a pleasure to make business with Casa Ford. Mr. Nazario Meraz was always ready to answer our questions and helped us to make the right decision. This is the third vehicle that we purchase at Casa Ford.

Ed Castro

Mar 31, 2016

Looking to buy a new truck. If you go to Casa Ford look up Matthew Martin. This gentleman worked hard to get me a good deal on my new Ford Truck. It took a while but it was worth the hard work by M. Martin.

MED9296

Mar 23, 2016

My Salesman Joe Colon listened to my needs & helped me make the process of buying a new 2016 Ford Edge way easier. He was knowledgeable & prompt to all my questions.

Jramirezbbb4

Mar 22, 2016

He was very helpful to me and my parents . Answered all of our questions even though we asked one too many he was professional with his work and made us satisfied at the end of our purchase .

Nancy balbas

Mar 21, 2016

I am completely satisfied with the overall experience I had buying my new truck at Casa Ford Lincoln. My sales representative Oswaldo Sarabia was extremely kind, knowledgeable, patient, helpful and overall a true professional. I would recommend anybody in the el paso area to definitely stop by if you are in the market for a new or used vehicle. This was the by far the best car buying experience I have ever had!

MJMcLean

Mar 21, 2016

My salesman, James Czekalski, helped to make the process of finding another car after my accident pain free! He provided GREAT customer service and made sure I was taken care of!!! I'd recommend James to all friends and family looking for a vehicle.

eddie

Mar 17, 2016

Ozzy Sarabia is a very knowledgeable sales representative. Casa Ford is very lucky to have him ontheir team!!! Ozzy went out of his way to make us feel welcome and comfortable through the purchase of our new car. Way to go Ozzy!!!!

Rangerboy28

Mar 2, 2016

Great to work with. Phenomenal service. Would recommend to anyone in the market for a new car. up front price. very military friendly. He even called after the sale to ensure everything was still in order.

Crich120mm

Feb 28, 2016

The dealership and my salesman were awesome to work with and made it easy. They really cared that I got a good deal and I was good with everything that I was purchasing. My salesman kept his promise I asked how late do you stay open, he said " As late as it takes to get you into a new truck"

The Happy Little Old Lady

Feb 24, 2016

Josh Sizemore was so pleasant and friendly.After I explain to him what I wanted in a new car. He found the perfect one. Josh explain every little detail about the car. It was so good to deal with a person who knew the product he was selling. My trip to Casa Ford- Lincoln and having Josh was a very nice experience.

rnewcomb

Feb 11, 2016

Excellent sales/finance team. My salesman, Ozzy, was terrific. All my expectations were exceeded. I highly recommend Casa Ford. All employees were very courteous. Alex made the financing process a breeze.

Arturoma38

Feb 10, 2016

Exelent service, super friendly and great attention, the sales Man Was very nice and the Price they give me Was Just what i Was looking for

Brian16

Feb 4, 2016

Great service and support for some first time buyer. Alex Hostetlwr and Alex G in finance really went out of their way to make this a positive experience.

SamMorales

Feb 4, 2016

Most amazing salesman to deal with, understands customer needs and truly knows how to help anyone with the purchase of a vehicle. He has always been an amazing person and very respectful. Always works very hard. I highly recommend him to anyone wanting to purchase a vehicle or to even special order a vehicle. If you decide to go with Mr.Pena ask him to show you his pride and joy, you'll be happy you did!-Sam MoralesRecently purchased a 2016 GT California Special Mustang

Mrcrowley12

Feb 1, 2016

Great experience all my car needs meet... Greatest Ford treatment, experience always a pleasure working with ford dealerships. New car experience was outstanding. Thanks Ford

Fr. Ronald

Jan 31, 2016

I recently bought a Ford Focus from Casa Ford Lincoln . Mr. Matthew Martin exemplified excellent customer service which consisted of truly understanding my buying needs and making the purchasing process easy and painless. Mr. Mathew was able to facilitate a great deal for the vehicle that I purchased as well as making the purchasing process complete in a time period that did not consume my day. I will be buying my next vehicle from Casa Ford Lincoln and would welcome others to do the same. Mr. Mathew is a trustworthy, friendly and empathetic sales consultant. He is easy to work with and always puts the customer first.

ClaudiaC

Jan 29, 2016

I recently purchased a Ford Fiesta and the service was exceptional, I highly recommend salesman Alex Hostetler. He was very attentive to my needs and friendly.

Gustavo Mena

Jan 21, 2016

Have done business with Casa Ford since the 1992, I have never been disappointed. Adrian Hernandez & Pete Rostro are exceptional at what they do. I would recommend Casa Ford to anybody looking for a car.

Franco

Jan 15, 2016

Sales Rep was Eladio Rodriguez, I want to congratulate Casa Ford for a great experience. Eladio is a great person to deal with and made the whole experience worth the trip.

GirlsTruck

Jan 11, 2016

I was extremely pleased with the level of service and attention to detail that Mario Ferreira displayed during my search for the perfect truck! This is the third vehicle I have purchased over the years at Casa and I have never been disappointed in the product or the service. I'm very happy with my F150 Lariat!!

J Waite

Jan 5, 2016

The Team at Casa Ford was great. Nasario Meraz was a great. He knew all the answers to my questions, and wrote up a great deal. Thanks to everyone there. A wonderful experience. I would recommend you see them to buy your next vehicle.

Fatu Tauanuu

Dec 26, 2015

I was very please as always with Mike Rivera..He always knew what we want n looking for we know Mike since 2009 plus he's the best always smiles..we bought a truck F-150 and we got another truck F-150..We got 2009 F-150,n 2015 F-150..We so please for the service and we continue to Casa Ford...Fatu..

turtle062899

Dec 21, 2015

O was referred to Joe Colon, who was so friendly and helpful. He listed to my wants and found what I wanted. I'm very happy with my purchase.

New Car Buyer

Dec 18, 2015

Exceptional service from the second you get to the door. Really, such a different vibe from many dealerships. My recent car shopping experience has Casa at one end of the spectrum, versus other dealerships I visited where I had the experience of no one even acknowledging my presence in the showroom for 5 or 10 minutes! Salesman Omar Herrera was very professional, friendly, and extremely well informed about the products. Took the anxiety out of the new car shopping experience.

colima

Dec 8, 2015

I was very pleased with Eladio Rodriguez he knew exactly the type of f150 I was looking for that,Eladio went out of his way and found My pick up.Thank you guys at Casa for having such a great salesman,now I have that f150 of my dream.THANKS!!!!

SRV082790

Dec 5, 2015

Sales rep Jaime Moreno was very helpful! Took the time to listen to my wants and needs as a consumer.. highly recommended!

maddawg1953

Dec 4, 2015

This is the forth truck we have bought through Casa Ford. A 2002, 2008, 2013, and now a 2015. We continue returning to Casa Ford because of the product quality and the sales personnel. Always helpful and quick to help. Thank you.

Cecilio1961

Nov 30, 2015

Went in just checking to see what deal they had and Javier Jimenez help us out right away,we looked at the trucks found the one we liked and he gave us a great deal treated us like family, we will never purchase another car from another dealer ship, also jermaine Bowen was they one who approved the deal and we really appreciate his help also, Javier is one of the best and honest seals rep we have dealt with. Thank you Casa Ford for having such a great employee, Also they had some great burgers they were grilling outside, but Thank you for how Javier treated us and thank you for the excellent service we are coming back next year to purchase our next truck, can't say enough Thank you Casa Ford

GGCC

Nov 26, 2015

After months of debating my wife and I decided on adding an additional car to our family to help ease the mileage and wear and tear on only owning one vehicle. My Mother and stepfather recommended Joe Colon from Casa Ford to help us in this process since they have always gone to him in the past . We were very happy with his above and beyond attitude to answer all of our questions and taking the time to find us a vehicle that was within our price range. He truely made us feel like family and was able to put us in a car that we are now enjoying. I highly recommend him to anybody that is in the market for a new car or truck, We were not disappointed and I am sure that you will not be either.

Andrew1

Nov 22, 2015

It's was great they did everything they can to help me get what I want. They work with me for 2 weeks and I drove off with the truck i wanted...so I'm happy that I went to casaford. I want to thank Mike Rivera and Alex Hustler for helping.

Rebecca G

Nov 9, 2015

My husband and I walked in with no intent on buying a car on Saturday. Pedro Rostro was not only patient with my husband but with me. We left with two cars and really satisfied with the service from beginning to end. Recommend that you stop by Casa FOrd and ask for Pedro and tell him Beki sent you!!

Fordf150buyer

Nov 9, 2015

Had the privilege of working with Josh Sizemore. He's a great down to earth individual and a definite professional. I had a prior experience with Viva that was just horrible. Every aspect of my time at Casa was great.

patty2040

Nov 7, 2015

I went to casa ford to get a truck my experience was off the charts the seller Mr Eladio Rodriguez took care of me at all time best seller ever always making sure i was happy at all time best off all they gave me a great deal on my truck love it !!! Thank youuuu Mr Eladio Rodriguez

Escapexx

Oct 28, 2015

Yamil Yanar did an excellent job, showing the cars, answer all questions regarding price, performance of the car, etc. He is a brilliant sales person

Jesus follower

Oct 20, 2015

I would like to see buying a car be less lengthy and more structured. I want to see it move from one level to another more smoothly and faster. It's too long!

John Rodriguez

Oct 20, 2015

This last time I bought a vehicle was the best one ever! Got the chance to get the truck of my dreams and thanks to Mr. Chavez and the rest of the Casa Crew. I definitely recommend %100 on anybody wanting to buy a vehicle to go with my friends at Casa Ford Ford Lincoln :)!

Tim Hagerty

Oct 19, 2015

Michael was very knowledgeable and honest when selling us a Ford Escape. Alfred and his staff were very welcoming.

Carguy

Oct 14, 2015

Thank you very much cash ford you made this new car purchase pretty easy and simple, Mr. Hostetler made it pretty easy to go through this process. Me and my family are very please with the quality of service that was given to us by the casa ford team

Jerry55

Oct 1, 2015

I had found some information on your web site and was contacted by one of your reps. I told the person I would be there at 1030. When we arrived we were greeted and introduced to Pedro Rostro. We told him what we were looking for and by checking your inventory, there was five units that met our wishes and we chose one. I had a car to trade in, so while that was being evaluated we test drove the Escape. It fit the bill so we proceeded the purchase process. Pedro gave us his full attention and a satisfactory deal was made. We concluded the purchase later in the day. Fast, efficient, and friendly both by Pedro and the finance person. I have driven only Hondas since 2000, buying several here in El Paso. When I went to a Honda Dealer looking for one of their CRV,s they wouldn't give me a fair trade value for my car. and then the Salesperson blew us off and didn't return any phone calls made to him. As a result we are the proud owner of a Ford Escape. Thank you.

woodchuck

Sep 29, 2015

Jose worked very hard in making a deal come to fruition. He was very pleasant and knowledgeable. I appreciate the effort he put into making this deal. This is the third vehicle I have bought from this dealership and all have gone very well from the sale to the final paperwork. Junior and Alex were also very helpful in the process.

Chris S.

Sep 10, 2015

I have purchased many vehicles and never experienced the friendliness and courtesy extended to me during the purchasing process at Casa Ford. Everyone walks around with a smile on their face and it is because they all love working there. That says something about this dealership and they have earned my business for life!!

ROBERTA

Sep 8, 2015

WENT INTO CASA FORD AND WAS GREETED BY SALES MAN OSKAR CASAS HE WAS SUPER FRIENDLY INTERSTED IN MAKING US HAPPY AND DID A GREAT JOB OF IT. WORKED WITH US AND THANKS TO HIM AND THE GREAT STAFF AT CASA FORD I WAS ABLE TO DRIVE OFF IN MY BRAND NEW CAR THAT NIGHT! WOULD RECOMMEND OSKAR AND CASA FORD TO ANYONE LOOKING TO BUY A NEW CAR!!!

nmbob

Sep 8, 2015

This is the 3rd car I have purchased from Mike Rivera at Casa. He is very trustworthy and truly concerned that he gives the customer the best experience possible. I'll be back when I'm ready for another vehicle.

Neil H

Sep 7, 2015

Mr. Ventura Pena addressed any concerns I had about my purchase. I am completely satisfied with Mr. Pena's professionalism and overall service. I would definitely make another purchase.

rpugao

Sep 5, 2015

Our salesperson, Jaime Espinoza, picked up the 2015 Expedition that I wanted from another dealership. He made it so easy for me as a first time car buyer. Thank you, Casa Ford! He deserves a raise! (...and no, he didn't pay me to say that).

Xavier alcala

Sep 2, 2015

Nazario meraz,is a pleasure to deal with he was very helpful with me on the purchase of my truck. He went the extra mile to help me .

Marisol and Carlos

Aug 25, 2015

We had a remarkable experience selecting and purchasing a new vehicle from Casa Ford. Yamil Yanar and Carlos Carranza provided us outstanding, professional and friendly service. They made the whole process easy and fast. This is our second new car from this dealership and we will definitely go back again. Thank you both and great job!

Lara

Aug 20, 2015

This was our second Ford Explorer that we have purchased from Alejandro Casillas. He is an excellent salesman and we highly recommend him. You won't be disappointed.

The Mendoza's

Aug 6, 2015

Mr. Ventura Pena makes sure when you drive your vehicle off that lot you are 100% satisfied . I should know, I own three Ford Trucks all sold to me by Ventura. Thank you for always making each purchase a great one.

RalphCarr

Aug 4, 2015

Truly exceptional team; from sale reps, managers, finance and service dept. In last 5 years have done 2 trade-ins due to their EXCELLENT overall service!

El Duran

Jul 23, 2015

I was helped in a professional manner, and was treated very well by the salesman and finance person. Raul Bustamante was very knowledgeable and helpful to me, and my family. He had immediately offered water, popcorn, and kept us comfortable given the hot day. He gave many choice options on the type of vehicle we were interested in. Though I can not speak for the rest of the staff, since we were only helped by Mr Bustamante, our experience was pleasant. Ask for Raul!!!

The Garcias

Jul 3, 2015

Mr Ventura goes beyond what is expected of a salesman. He truly cared about what we wanted and spent the whole day looking for it. He nailed it!!! Having him treat us as family and not customers makes him a very special friend.Casa Ford Staff is awesome and Paco Salas-Porras was also very helpful. You all are just great!!!Elias and Mary Garcia

Matt

Jun 29, 2015

This is my 4th car from the Casa family, they have been great, easy process, fast and friendly, I will continue to go back to get my cars there

Rene Fierro

Jun 22, 2015

Service advisor Joe Cruz is amazing. I came from Odessa and needed a transmission oil change since in Odessa they wanted to charge me 250. Mr Cruz was able to get my car in and his crew was able to give my car a fix in no time. Amazing amazing people. Thank you Cass Ford, Mr Joe and his crew for an amazing job

Rosa Sustaita

Jun 18, 2015

I was shopping for a used car. Casa Ford helped me buy my car and I'm really happy and satisfied with Casa Ford Dealer. Thank you for helping me with the car and paper work. I'm grateful. I will recommand Casa Ford to my my family and friends.

Matt

Jun 16, 2015

I had a great buying experience as always from casa ford, this is my 3rd car from the casa family and will go back again, good people good service and always friendly.

Ana P.

Jun 10, 2015

I went looking to purchase my first vehicle and I was not disappointed with the service. Everyone Who assisted me made it such an amazing experience, next time i need service or need to purchase a new vehicle I am sure to return to Casa Ford.

ambern

May 4, 2015

When it come time to purchase our daughter's first vehicle, of course we contacted Ventura Pena. He helped us find the ideal car for her. We clearly love this man. We've bought 4 vehicles from him and soon we're going to have to change our Expedition for a newer vehicle and we are definitely going to see "Ben" at Casa Ford. Wouldn't have it any other way.

Vic Padilla

Apr 22, 2015

Chris Sandoval was awesome. I let him know from the get go what I wanted and what my finances where, and not once did he attempt to upswell me something I didn't want.

Ford lover

Apr 17, 2015

I contacted Casa via their web site and stated my interest in a 2014/2015 Expedition. I was contacted by Raul Bustamante and I made an appointment to visit the salesroom so I could look over Casa's inventory. Raul was very helpful and let me test drive the vehicle I was most interested in. Raul went out of his way to show me how the accessories worked and answered all my questions. I am still learning how everything works and I intend to make one more appointment with Raul to get a few more questions answered. Paco was also very helpful and answered all my questions as we finalized the details of my purchase. I am looking forward to receiving the all weather 1st and 2nd row floor mats and the cargo area mat. All and all, I think my shopping experience at Casa Ford was efficient, pleasant, and absolutely worth my time. The TV is very nice also.

R Rubio

Apr 16, 2015

When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicle we we looking for (Explorer/ F150) and he led us right to them showing us several different models. We chose what we wanted based on the options we were looking for and got down to business. Jermaine and Paco from Finance assisted in crunching the numbers and in the end, we drove off happy and in our new '15 Explorer. Thank you all... ????

Ed

Apr 14, 2015

Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to anyone. Overall it was a great experience and i wouldn't hesitate to return to Casa Ford to buy another vehicle in the future! Love my F-150!

Boobalo

Apr 6, 2015

Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson that it was over budget. When I knew it I had it already. It was way overpriced and didn't explain the situation or process. I felt like I had been taken advantage of and wanted to talk to the managers about it. One yelled at me and tried to intimidate me saying I was basically screwed and had no option. I demanded to talk to another manager and he was condescending and passive aggressive towards me. I had to call my lawyer and got me out of there. Such a nightmare. It's the worst I have ever been treated.

Claudia

Apr 3, 2015

Casa Ford is the best. After test driving several other vehicles at other dealerships, I tried Casa and was not disappointed. From the courteous salesman to the wonderful Finance Manager, it was a pleasant and stress free experience! Thank you to all!

Camaro

Apr 3, 2015

Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new vehicle and TV to boot along with a great price. Then Finance (Aguirre) got involved and Casa almost lost the deal. Not only was he demeaning to wife but he pulled his machismo line on her and treated us like we did not know a thing about anything and tried to sell us on some Smart Pay Plan which was complex at best and when we did not bite - the hard sale came on. Needless to say I had to hear about this all the way back to Las Cruces - who needs that right!Deal was great but the Finance group was nearly a deal buster.

mike

Mar 26, 2015

David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country boys

barrettrr

Mar 2, 2015

They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that all dealers use to get some more money out of you for an extended or preferred warranty above the manufacturers warranty. The warranties may actually do some good for someone eventually but more likely to win the lottery. So decide if you want an additional warranty before you see a credit manager. He is not a credit manager, he is a con man with the sole desire to sell you something he would not buy himself. You will know when he is scamming you when he spends lots of time pushing buttons on the computer ( probably just messing around to kill time to make you wait), prints out long forms, (those are the warranty forms he has not sold you yet), sorts a whole bunch of papers in a file which are just a bunch of copies of the same couple pages. Then he messes with the computer again, then prints another form then sorts the papers again. All intended to waste your time and help his con game. The other part of the con is to tell you how many of the parts can fail. If that is true then buy a more reliable car. Suggestion, decide if you really want and additional warranty and tell the "credit manager" so he can explain it if you want it or tell him at the beginning you do not want it and if he trys to sell it to you, you will walk out and go somewhere else. Just be prepared and understand what you are getting into. This is common to any auto dealer. Good luck.

kris

Dec 24, 2014

Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was at 9.00 am dropped off the car they said 2hours.at 12pm called they said my car is next it be done soon.3pm called car still not done saying they doing the oil change now 30 min its done.if u need ur car the same day i recommend going somewhere else and pay fot it.

jasmine.f.arboleda

Nov 14, 2014

Casa maya ford xxxxxx me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships and have to pay out of our own pocket what they SHOULD HAVE covered. Who xxxxx over a veteran. Will be spreading the word to all his friends an military and mine as well. Unreal!

Valerio

Nov 7, 2014

Thanks to Mr. Rubio I was able to get the car I WANTED at a great price. I will be going back to Casa Ford for any future purchases. Thank you (squared)!!!

Stratoliner

Oct 7, 2014

My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not to happy. We pulled in on Saturday and were greeted by Sergio. He understood our dilemma and even though the service department was only opened for a few more hours he had his technician pull the car in for diagnosis. He called us a short time later and explained the problem. Another seal that was not previously replaced had failed causing the car to overheat and the overflow tank to crack. Parts were ordered and the car was repaired only to find additional leaks. Sergio and his team understood the distance we had driven from and wanted our car to be fixed right and were very thorough with the repairs. We were able to drive home the following week with no issues and are totally satisfied . Sergio and everyone at Casa Ford were super friendly and when we visit El Paso again I would not hesitate to use them again.

Elpaso_blake

Apr 21, 2014

I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just to pay. They tell me that the truck is missfiring and for another 500 dollars they can fix it. The only problem is that it was running fine before I brought it in. Also after paying $70 for parts and labor to mount my license plate they still didnt mount the front license plate. The tech mounted the bracket but left the license plate on my dash. After spending a total of $1200 I still had to go to a hardware store to buy bolts for my license plate. I dont know why this place has such high ratings. My experience was terrible.

lillylol

Mar 7, 2014

After visiting almost every dealer around El Paso to find a used car, we finally stumbled upon Casa Ford. Having had really terrible service from the other dealers and sales reps, we were tired and feeling hopeless in finding a car. Our sales rep was Aaron, what a great guy. We told him what exactly we wanted (price range, year, mileage, etc) and he took us to go look at some cars. He didn't try to sell us anything out of our price range or convince us to buy something we would later regret. We are a very young couple and he understood that we were nervous about the process. He made us feel at ease! We only needed to test drive one car and our search was over. We were going to finance the car, and together with the finance guy, we ended up getting a great deal. Aaron kept in constant contact with us, always answering our questions, always smiling and even helped with getting our rental car back. The dealership itself had a very relaxed atmosphere, and felt more welcoming than other dealerships we went to!

lillylol

Mar 7, 2014

After visiting most of the dealerships in El Paso, I can safely say that this is the best dealership! Having had a truly terrible experience at the other dealerships, we found Casa Ford to be welcoming and professional. Our sales rep was Aaron, and he was so helpful and friendly. We walked in with a few specifications for the used car we wanted to buy (year, mileage, price, etc.) and he did his best to stick to those. As a first time car buyer, we were really nervous, especially after visiting other dealerships who tried to sell us cars way above our price range, or cars that I wouldn't trust to last more than 2 years. But Aaron put us at ease. He answered all our questions and gave us all the information we needed. We could also always reach him for more questions. We found our car almost immediately. We didn't have good credit and didn't know if financing this car was going to work out. However, they worked with us and got us a great deal which we never thought we could get. They were very professional but would also just sit and chat with us while we waited for the financing to go through. I felt truly welcomed in this dealership. The decorations were an added bonus!

Sue Ann and Robert Haney

Mar 4, 2014

Having recently bought a 2014 Ford Explorer From Ben Pena our satisfaction was very successful. We have bought several Ford Vehicles from Ben And will continue to always back to Ben. Always listens to what we want and makes us happy.

Damian

Mar 3, 2014

Bought a 2010 Dodge Ram 1500 used vehicle from Casa Ford dealership. The saleman Larry Flores was very professional and took the time to look for the vehicle that met my needs. I have bought cars before in the past and Larry was different and respectful. It took a few days but i was very impressed with them going out of their way to look for the vehicle I wanted - the truck was found at a partner dealership 2 days later. WOW!!, Now thats service. I actually met the manager and the rest of the team, they were very service oriented. The fance team was easy and explained everyting. I would highly recommend this dealership to any and I know I will recommend it to my family members.

JEFFREY LARUE

Mar 1, 2014

CHRISTAIN SANDOVAL PROVIDED MY WIFE AND MYSELF AMAZING CUTOMER SERVICE. I CAME TO CASA LOOKING FOR A GOD DEAL ON A TRUCK AND SOMEHOW HE KNEW EXACTLY WHAT I WANTED. THERE WAS NO PUSHY SALES PITCH OR TRICKERY. HE STAYED WITH ME THROUGH OUT THE WHOLE PROCESS AND ANSWERED EVERY QUESTION I HAD. I WAS SO IMPRESSED I TOOK MY WIFE THERE 3 WEEKS LATER AND WE BOUGHT A 2014 MUSTANG. THANKS CHRIS

Markus Yrrobali

Feb 28, 2014

My family had a great experience purchasing our 2010 F150 King Ranch from Casa Ford El Paso, TX. On past purchases I have had very poor experiences with other Ford dealerships and false promises from their sales personnel in the area. Our salesman Chris Sandoval from Casa Ford did an excellent job during the process of purchasing our new vehicle and continues to assist us on questions we had on the features of our new truck. During the process I had family appointments that needed to be done while the financing was going through. Chris Sandoval put me at ease by offering a temp vehicle during the purchase and trade in processes so I wouldn't have to miss those appointments. The dealership did a perfect job at detailing and fueling the vehicle and had it ready for pick up the minute I returned and had all the paperwork ready to sign as well. It was a smooth transition into a great vehicle. Thank you Casa Ford and Thank you Chris!!!

steph pitchford

Feb 28, 2014

casa was awesome helping me find the perfect vehicle for my family. larry is a great salesman. thanks so much

Catherine

Feb 27, 2014

I was in the market to purchase a new SUV as I had purchased my last vehicle, 2001 Ford Explorer, from Casa Ford. I live in the mountains of Ruidoso, NM and a four-wheel drive vehicle is a must. I met with Caesar Macias and inquired about a Ford Escape. He showed me several of the Escapes he had on the lot and took me on a test drive. I was impressed from the start. In the end, I put together a list of the features that I would like to have on the Escape and after working with Caesar and finding the vehicle at another dealership in New Mexico he made arrangments to have to vehicle brought to El Paso. When the vehicle came in, he allowed me to take it for a weekend to see if it was the one I wanted and it was. The following week I purchased the vehicle and am very happy that I did. Caesar also went out of his way to drop the vehicle off to my family's residence all nice and clean for me. I want to give kuddos to Caesar and to Sales Manager Jeff Curtis who worked me on the financing of the vehicle. These two men are honest, professional and outstanding at what they do.

JANETTE MACIAS

Feb 27, 2014

I WANT TO SHARE ME EXPERIENCE OF THE PURCHASE OF MY NEW 2014 FORD EXPLORER TO MOTIVATE OTHER BUYERS TO EXPERIENCE IT AS WELL. IM EXTREMELY HAPPY WITH THE PURCHASE OF MY EXPLORER. MY SALES MAN CESAR MACIAS WAS EXTREMELY KNOWLEGABLE ON ALL VEHICLES I WAS ASKING ABOUT. HE GUIDED ME EVERY STEP OF THE WAY. MY EXPERIENCE WAS SO GREAT THAT I WOULD DEFINETLY RECOMMEND CASA FORD AND CESAR MACIAS AS YOUR NEXT DEALER AND SALES MAN. CASA FORD SURE STANDS FOR ITS NAME AS HOME OF THE NICE GUYS. THANK YOU CESAR MACIAS AND CASA FORD FOR THE WONDERFUL EXPERIENCE OF MY NEW 2014 FORD EXPLORER.

MoraTX "Grandparent"

Feb 27, 2014

The Casa team made us feel very welcome and provided us with a enjoyable shopping experience. Recommended this dealership to my son who also purchased a truck.

F150 GREY

Feb 26, 2014

PURCHASED A F150 FROM CASA FORD DUE TO EXCELLENT CUSTOMER SERVICE FROM SALESMAN CESAR MACIAS. TRADING IN A CAR IS ALWAYS DIFFICULT EXPERIENCE BUT MR MACIAS MADE THE TRANSITION QUICK AND EASY. I PURCHASED THE F150 WITHIN A DAY DUE TO RESOURCES PROVIDED BY CASA FORD-FINANCING. I WOULD HIGHLY RECOMMEND MR MACIAS FOR HIS PROFESSIONALISM AND BEING HONEST.

Happy with my Casa Ford

Feb 26, 2014

Marija Howard is the best! Just like the title the people at Casa Ford make you feel at home.

Jason

Feb 26, 2014

Buying at Casa Ford was a great experience and the entire staff was friendly and very helpful. The facilities were great and they had many options in stock to choose from. Cesar Macias was my sales rep and he was very knowledgable and answered all my questions.

SCRosales

Feb 26, 2014

I had a great experience with the purchase of our new SUV. Nice guy Cesar Macias was very attentive to my needs and my children's needs. He kept them busy with popcorn & cartoons while we took care of business. With all the excellent service, I look forward to our first preventive maintenance services.

Jaime

Feb 25, 2014

Cesar Macias was nothing but helpful and professional. Great job!

s robles

Feb 25, 2014

I was in the market for a family suv and the nice guys at casa ford were extremely friendly and professional! My family and I drove home in a beautiful explorer , thanks to Cesar Macias!

Jennifer Chavez

Feb 24, 2014

My husband and I have bought 4 cars from Casa Ford thanks to Cesar Macias. Hes an amazing cars sales man and always gets us just what we want. Keep up the great work!

MANNY L.

Feb 24, 2014

GREAT EXPERIENCED SALESMAN CESAR MACIAS WAS VERY CLEAR AND INFORMATIVE. HE ANSWERED ALL MY QUESTIONS AND GAVE ME A CLEAR VIEW ON MY VEHICLE PURCHASE.I HIGHLY RECOMMEND HIM FOR A FURTHER PURCHASE ON A NEW OR USED VEHICLE.THANK U AGAIN CESAR MACIAS AND CASA FORD FOR MY TWO VEHICLE PURCHASES.

SMR

Feb 24, 2014

I walked into Casa Ford looking to purchase an Expedition and Cesar was great help and had great customer service. Anything question I asked he answered and went above and beyond to help me with my purchase. There should be more Sales man like him and I urge Casa Ford to use him as an example for all. Thank you Cesar Macias for all your hard work!! I love my expedition!

Adolfo Alvarez

Feb 23, 2014

Raul Montanez made my first car purchase a great one.

HeribertoEstrada

Feb 23, 2014

A quien correspondasolo para expresar el agradecimiento a casa Ford Lincoln mercury ya que me ayudaron a obtener un vehiculo nuevo en especial a Luis Acero ya que me apoyo en todo mi papeleo y a seleccionar el vehiculo nuevo a mi gusto sinceramente muchas gracias.saludos.Heriberto Carrasco.

BMendoza

Feb 22, 2014

Great customer service!!!! Great place. Attentive to customers. Luis Carlos Acero was very helpful and very nice.

EMendoza

Feb 22, 2014

very good with customers and attentive. answers all my questions

AC

Feb 21, 2014

They gave me an amazing deal when I traded in my F-250. About 2,000 over Kelly Blue Book. Courteous staff, great environment. If you are looking to buy a car, this is a great place to start.

Claudia Perez

Feb 21, 2014

We went from Odessa to El Paso to Casa Ford to buy a new Ford Explorer. I wasnt sure if I was gonna buy it because of the price. Luis Carlos Acero was very professional, he answered all our questions, explained us all the different prices. Great service at Casa Ford, everyone was very nice to us. I highly recommend him.

Michelle Garcia

Feb 21, 2014

My husband and I are so grateful for the great service we received at Casa Ford when we went in to purchase a car. We thought it would be difficult for us to buy a car there due to our credit, but our salesperson Marija Howard went out of her way to help us. She explained everything very well, was very patient and provided us with great customer service. She definitely made it a great experience for us and I highly recommend to ask for her when going there to buy a vehicle. Totally worth it, I'm so happy with my new car!!

Armando

Feb 20, 2014

Highly recommended! Our sales advisor, Luis Acero provided an excellent buying experience. This is the fourth vehicle we purchase from Mr. Acero at Casa Ford, I will definitely return.

Claud Rivers

Feb 20, 2014

My experience with Casa Ford was excellent, especially with Marija Howard! She not only helped me find the car I was looking for, but completely explained everything about the car during the test drive. She seemed well rounded with many of the cars, which helped me narrow down the selection. She was extremely helpful and had a very energetic personality. I will be contacting her in the future when I am ready to trade in my car. If you ever go to Casa Ford, I recommend having Marija as your sales rep, you will not regret it!

Leena

Feb 20, 2014

Luis Acero helped me. His assistance was great!!!!! Definitely telling friends to go to him when looking for a car!! Casa has a very good inventor in new and used cars! Thank you Luis!

customer

Feb 19, 2014

I was having a hard time deciding what to buy after going to many places finally I got the best deal at Casa Ford. Thanks to L. Acero he made it easer.

David Montes

Feb 19, 2014

I went this past 1st of february to take a look to the new mustangs and I went straight looking for an employee which is Luis Acero. Somebody told me, He was the right salesman to look for. When we introduced ourselves afterwards I explained my situation and He quickly gave me information about what I was looking for. Then he went to get a mustang so I could test drive it. I was surprised by the quickness that He brought the car. Then I began my test driving experience, and i was amazed about how cool the car was. When I returned to the dealer Luis Acero was waiting for me to explain all the car information so I could buy it. We started to talk about it and it seemed a good deal. Then after we spoke for a while I convinced my self that I needed that car. At last he took me to another lady which was whom with I signed all of the paperwork. Then after making the deal I went straight to Luis Acero and told him I had made the purchase. He quickly congratulated me for my purchase, we shook hands and I said thank you. Finally I left the dealer with my brand new mustang GT 2014, and all thanks to Luis acero.

Agustin B

Feb 18, 2014

I needed a new car but was afraid I wouldn't be able to purchase one because of my credit rating. After going to a couple other dealerships first I arrived at Casa Ford where I was promptly attended to by salesman Luis Carlos Acero. I explained my situation to him up front and he quickly set my nerves at ease and assured me he would do everything he could to make sure my needs were met. Needless to say I left my old car there and drove away in the new truck I wanted. I will definitely be a repeat buyer. Thank you Casa Ford and Luis Carlos Acero for all your assistance.m

David Nevarez

Feb 18, 2014

I've bought 3 cars from differant dealerships and by far Casa Ford was the best dealer. My salesman Luis Acero was very helpful in finding not only a vehicle in my price range but a vehicle I am proud to drive in streets with my windows rolled down and my music playing loud. Luis also help me understand the differant models of vehicles. All I am very satisfied with full customer service he was very patient with me. I will be back and I will push my family and friends to go to Luis Acero as well. Luis understands his job and understood what I was looking for from the start. Great shopping experience!

Frank T

Feb 18, 2014

I came to the location to ask about a basic car with an affordable payment, and from the time I was greeted by Marija Howard, my dealer, to the knowledgable answers to my questions, she made my decision to switch from Honda to Ford an easy one. She found the right car with the right amount of benefits so that I can smoothly transition my decision, and Alex from finance as well, he assisted me and guided me to a great purchase. Thank you all for the hard work and determination to satisfy your customers...I will definitely be going back for my next purchase!

Joel

Feb 18, 2014

I could not be happier with the purchase of my new vehicle at Casa Ford. My car salesman Luis Carlos Acero was awesome he provided me with great service and made me feel very comfortable in making a decision to purchase a vehicle. I recommend anyone interested in buying a Ford car to visit Casa Ford and to ask for Luis Carlos to help you out great service!

JR

Feb 18, 2014

The wife and I were interested in looking at the new Ford Escape. We were not sure we wanted to buy yet. Luis Carlos Acero was more than happy to let us take one for a spin and was very helpful in answering all our questions. If you are interested or are wanting to purchase a vehicle, we would recommend Luis Carlos Acero. We had a great experience with him. Thanks!!

Laura T S

Feb 18, 2014

I went to casa Ford to purchase my SUV, Sales rep Carlos Acero is highly recommended by me and my family He goes out of his way to help customers in the process

Maria Luisa Briseno

Feb 18, 2014

My sales person was Luis Carlos Acero. He was courteous, professional, and knowledgeable in this area. He made us feel welcomed and at ease.

Pearl

Feb 18, 2014

I've had very good experiences car shopping at casa ford, this is the second time i buy from Luis Carlos Acero hes very professional and always goes the extra mile to help his customers. I highly recommend Casa Ford and Luis Carlos Acero if you are looking for a vehicle.

Anonymous

Feb 17, 2014

Great experience buying a car. Luis Acero provided excellent customer service.

Brenda Morin

Feb 17, 2014

My family has been a customer of casa Ford for years now, Luis Carlos Acero has been our person to go to, he makes it easy to find the vehicle that we want and explains the pros and cons of the vehicle where interested in, Mr. Acero explains the transaction in great detail, we always feel coached but and not pushed to make a decision. After the sale is complete, he spends a great deal of his time demonstrating every feature of our new car. I would also like to mention the great service i received from Casa Ford since i bought my car last year, when i went in to get a free oil change and maintenance. All in all - i can recommend this dealership to anyone looking to buy a car, amazing value and great overall buying experience. I highly recommend Mr. Acero and the Casa Ford dealership.

Cris trujillo

Feb 17, 2014

First time I buy a car and my experience with casa Ford was exceptional thanks to Luis Caraveo made The process Fast and easy! thank you Luis and Casa Ford I will buy my next car with you guys!

Sergio Morin

Feb 17, 2014

It's been about a month since we traded in our car for a beautiful Lincoln Navigator. Thanks to Casa Ford and especially Luis Acero if it wasn't for him we would of probably made a wrong choice on a vehicle. Luis made it easy for me and my wife to make a decision choosing a vehicle we told him what we were looking for and he found the perfect vehicle for us. I would highly recommend Casa Ford to anyone shopping for a vehicle and to speak to Luis Acero.

Gladys

Feb 16, 2014

This was the BEST car purchasing experience I have encountered. I have always dreaded the idea of going to buy a car in the past because of all the pressure, but this experience was absolutely the best. My salesman Luis Carlos Acero was knowledgeable, polite, and worked with me to insure I was a "happy customer". I appreciate his demeanor and his professionalism. For a great experience i highly recommend Luis Carlos Acero at Casa Ford.

Valentina Smith

Feb 14, 2014

Me and my husband bought a Lincon MKX at this dealership 2 years ago, so anytime we need an inspection we go there. The people are always super friendly and last week when I went again I had to wait for a little while, so I decided to go inside the dealership and look for new cars since my husband and I are thinking maybe to get another car. I have to say that a really nice lady name Marija Howard was going out of her way to make me feel very confortable and anwered all my questions. She was very expert in what she was doing and didn't mind to show me every car that was there and all the opions we had for bying a car in the near future. We definely will go back when we're ready and I strongly recomend Marija, because she was very friendly and didn't mind to go into very specific details I needed to know. Thank you Casa Ford!

Rebecca Cardona

Feb 12, 2014

Smooth car buying process! Excellet customer service from the time I got to the parking lot to the time I drove off in my new car! My sales guy, Chris Sandoval, was attentive to me and my family. The whole family was included in decision making for the car. I would definately recommend this dealership to friends and family. And they have free popcorn! :)

bossrgr

Nov 12, 2013

I have been in the Army over 10 years, and have purchased many vehicles from all over. This was by and far the best experience I have had. I went in already financed on my own, and not only was the process smooth, but was done in about 90 minutes. I didn't even need to haggle on price, as Carlos was already on point. He gave me a great price for my trade in. Even after I left, I forgot a few items in my trade in and he texted me to let me know he would hold them for me so I could retrieve them. Most dealers near military bases usually take advantage of soldiers, but I felt none of that. I definitely would recommend him to anyone looking to buy a car in El Paso.

david

Jul 30, 2013

They are very disrespectful. They do not treat you like professionals they are, so I've heard.

frbobg

Jul 26, 2013

We have bought several vehicles over the years at various dealerships in the El Paso area. The buying experiences was a painful, degrading experience. Today, we met Charlie Hassoun and Luis Acero. All of our previous experiences were erased by these two outstanding individuals. Both of them are people with honesty and integrity. When we arrived at the dealership we were treated fairly and with respect. Our buying experience at Casa Ford was the best we have ever experienced. I wish I could give this dealership and these two individuals a rating higher than 5.

raygarcia

Jul 18, 2013

I was passing thru El Paso on my way home to San Antonio and stopped by to see some Pickups. I was Lucky to have Ben show me all you had in stock. Ben went out of his way to show me everything he had and the Great Price for them. He went out of his way to show me the Trucks and the Cost. Even after I had decided to buy at Home. Ben was Very Helpful, and is an asset to your company!

Chaplains

Jul 16, 2013

I always write reviews because I believe they are useful. I recommend this dealership and especially the salesman Octavio Lopez. He was very easy to talk to. I will go back to him next time I need or know of someone that needs a vehicle. Happy shopping

italiar

Jul 16, 2013

Octavio Lopez helped us buy our new venicle. I recommend him highly. It was our first puchase ever and we were very satisfied with his expertise.

BeckyValtierra

Jul 9, 2013

Alan was very helpful and courteous. Process was pretty quick. I was looking for a fusion however however I ended up with a focus as this is what I could afford right now. Is a great car although had to get standard. Alan did all he could by showing us around to get a car within our price range. Finance mgr Jeff was very friendly and helpful.

CrystalHodson

Jun 26, 2013

Great customer service.Octavio Lopez helped me out and definitely I'm going back to him anytime I decide to purchase a new car.He pretty much answered every question I had and helped me out to figure out what kind of car I want.Overall great experience!

GeorgeMD

Jun 26, 2013

Octavio sold me a 2013 Ford F-350 at the beginning of the year. Excellent truck and excellent salesman. Craig in service is also the best serviceman I have ever dealt with. Super good guys

lizard928

Jun 26, 2013

Ben was very knowledgeable and friendly. He kept me updated on the process of purchase and service. He also kept his promise on completion date.

drjlo2013

Jun 25, 2013

Visiting at Casa Ford was a pleasant experience.Certified Sales Consultant Alan Esparza was informative and very patient as I explored which vehicle was exactly the one for me.Thank you Casa Ford for the great customer service!

vbautista

Jun 19, 2013

Luis Acero has excellent people skills and lots of patience. We purchased 3 vehicles in 1 week and every single time he took the time to treats us with quality. He is a knowledgeable and effective sales consultant. We will definitely be back.

anthonygarza78

Apr 9, 2013

My experience at Casa Ford is always a great one. Myself and my fiance had the pleasure of having Ventura (Ben) Pena as our sales consultant. We were in need of a family vehicle and were on a budget. Ben had us taken care of the entire process. From securing financing first to fit our budget, to picking out a vehicle that fit our needs. There was never a time that we didn't feel like we were taken care of. I can't say enough how professional and friendly the staff is at Casa Ford. Even our finance manager, Alex Aguirre was great with us! We had some things that needed to be taken care of with our vehicle before we could pick it up and Ben made sure that our Explorer was in the best condition and confident that we would have no problems with it. I would like to give my sincerest thanks to Ben Ventura for not just being professional and honest, but truly caring about his customers. If there was more that we could do to recognize him I would be glad to do so. With that said, I Casa Ford has our highest recommendation. Ask for Ventura (Ben) Pena. He not just went above and beyond a sales consultant is expected of, but he is considered a friend in my book.

Dueydye

Mar 20, 2013

As with others with negative comments about Casa...Everything was going great. The car was picked out, price agreed on, cleaned and ready for delivery...UNTIL...the Finance manager stepped in. My daughter and Johnny had agreed on a price for the car and everything was set. She had her own loan but the finance guy wanted to try and run it through Ford and then added more money to the deal. An agreed upon price Out The Door means just that. When the finance guy started running more numbers at her, she asked for me to step in and help. The agreed upon sales price was to include tax, title, and transfer fees but the finance guy was trying to add it onto the price at the end. This may work for the young and naive person but not for those with the car buying experience. Johnny was great at setting everything up and standing by his word until it came time to complete the deal. After we disagreed on the numbers, he proceeded to tell us we got the wrong car that we agreed on. We only looked at one car, ran our numbers on one car, and was trying to purchase that same car. Where it came from was way out in left field and needless to say, we walked out very unsatisfied with his actions as a sales person and the finance guys. Do yourself a favor and take the short drive up highway 10 to the next Ford dealership. Military should be warned of the back door work they are trying to do to you by making everything sound perfect and slip in the extra fees at the end.

U know who I am!

Mar 14, 2013

This place had my car for 2 solid weeks. I never received calls about what was going on with my car. Everytime I called the guy that was suppose to be fixing my car, he was out of the office, busy, etc, and he never returned my calls. After 2 weeks of getting bogus estimates and times that my car would be fixed, I go pick my car up and not only am I being charged over $2000, but the car is still not fixed. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!

MichaelCoviello

Jan 14, 2013

Brought 2002 explorer for a radiator fix. $1,600 and a new radiator later...on my way driving to work..1.6 miles my car overheated. They put in the wrong radiator. This year like an idiot I brought my car back...$2,500 later all seals in engine replaced. Driving a day later, stopped off a store. All of sudden theirs smoke coming from under my engine. All the seals they "fixed" now leak like they never did before. Undercarriage is now wet. Before it was not. You are better to hire monkeys to work on your car.

George R Martin

Dec 25, 2012

Just purchased a 2013 Mustang for my wife as a Christmas gift with Rod Owens as my salesman. Casa Ford you have a great guy to deal with working for you. He even offered to take it to my house on Christmes day to help me suprise her. Even Jeffery Curtis offered too. These guys went above and beyond so much I forgot to try and deal them out of a car cover for her car. Maybe next time. Thanks guys for everything.George Martin

Garanda03

Nov 7, 2012

Went in looking to purchase new truck. Everything was going great (so we thought) up until the sales rep went to get his sales manager to see if we could come to an agreement. The sales manager very rudely, without warning & without any explanations, shook our hands, said no & just like that walked away. No introduction, no explanation, no nothing. We still thanked our sales rep & walked out. We decided to call Casa Ford to find out why we were treated the way we were. We were told by "GM of sales" that according to the sales rep my husband was abusive & using bad language. Something that is not true at all! We were both taken by surprise! We are so disappointed with the way we were treated & the lies. I guess all those signs in your showroom obviously mean nothing to these two individuals.

Joe Kluge

Sep 24, 2012

Went in looking for more pulling power and was helped by Nasario Meraz. He was very knowledgeable and sold me on an F150 with the ecoboost engine. Trade in went smooth, service was great and the overall experience was top notch. Would definitely recommend to anyone and will buy all my vehicles from Casa.

edmonston

Sep 12, 2012

I have bought 2 cars from Johnny. I am extremely satisfied with the professionalism and knowledge that he has on the vehicles. He is very patient with us and always went above and beyond what I expect a dealer to do. He is always ready to answer any and all of our questions, and doesn't mind if I end up test driving half the vehicles on the lot before I buy one. I will absolutely be buying my Ford Raptor and Focus ST from Johnny in the future. Not only would I recommend him to a friend, you would be crazy to go anywhere else. 5 stars!

irma munoz

Sep 12, 2012

I came in for service on my Ford Focus and while I was waiting I went out to the lot to see there new Arrivals. Manuel Leon approached me and showed me around he was very knowledgeable and friendly. When Im in the market again I will definitely seek him out and will tell my friends to go see him aswell. Great Sales Associate!!

jitared

Sep 12, 2012

Sheldon,Thank You for helping me pick and trade in my husbands 2010 Ford F150 for a newer one Ford F150 2012. I really appreciate your help and candid welcome even though I looked like I would sell candy at the corner store. Thank YOu for not been prejudice on my looks. As you found out, we are pretty well established in Austin since January of this year. Thank You for your help. Sheldon also help me as a "babysitter" for my 2 year old Lucas. It got to the point Sheldon would carry him in his arms and take him to his bosses office to sign all the necessaary paper work. Thank YOU. Mil gracias. Take Care. Cuidate.

Lashonda_c

Sep 12, 2012

I want to thank Johnny Miramontes and Casa Ford for my 2012 Fusion. I love it, thank you so so much! A great buying experiance and costomer service.

Raymond.Meraz

Sep 12, 2012

Larry Flores got me into a 2011 chevy Aveo LT car is like new got me financed with a low payment. You should ask for Larry Flores he will do what ever it takes to get you in a car. Thank You Reymundo Meraz.

Rick Tack

Sep 12, 2012

I've bought a lot of cars but never been as confident in my trust for the dealer as I am with Josh Sizemore. I'm actively encouraging my family, friends and coworkers to only buy from Josh and the Casa team. His true integrity and complete knowledge of the vehicles has made it easy to vouch for Josh. He offers an educational buying experience that I have never seen before. He has cared for my mother, my best friend and two of my soldiers so far. Not only did all of us drive away satisfied but he has continued to help us with our vehicles with incredible service and support!Josh and his team at Casa Ford have my full loyalty as a customer.

Bernice hodges

Sep 11, 2012

Everyone was very nice and Mr. Johnny Miramontes did an awesome job getting me a 2012 ford feista. I am very satisfied with my purchase. Thanks again,-Ms. Hodges

GCopado

Sep 11, 2012

I wanted to thank Sheldon Jessup for his wonderful service. He made a hard decision such a pleasant and smooth transition to a new vehicle. My grandson had gone into the dealership to look at cars and Sheldon told my grandson he would give him a $100 bucks if he would send him a referral. Well, here we came. We really wanted a Nissan Altima, but we promised my grandson we would at least stop and talk to Sheldon first. Little did we know it would also be our last stop. We are very happy in our new 2013 Ford Escape! Thank you Casa Ford, for your excellent service. G. Copado

lilly.montalbano.5

Sep 11, 2012

josh sizemore was great sales person, he was very freindly and helpful, i would recomend comein to see josh if your lookingfor great custmer service.

Saulvaleriano

Sep 11, 2012

Thank you Luis Caraveo and Casa Ford for a great experience,deal and best service Ive ever got on the purchase of a new vehicle. Everyone is very polite but especially Luis that really worked to get me an excellent deal. Mr. Saul Valeriano

jorge ochoa

Sep 10, 2012

casa ford es el mejor lugar para comprar un carro oscar contreras y alberto berumen siempre me ayudan a encomtrar el carro adecuado gracvias casa ford

xeroendo

Sep 10, 2012

I went in there to buy a new car, my first NEW car. I traded in my car and at first thought I wouldn't get much for a trade-in. Manuel worked his magic and was able to get me more for trade in and a great price on a NEW car! He went above and beyond in customer service. I am happy that he was able to get the deal done, and I am very happy with my new vehicle. I will definitely tell people to go to him when shopping for cars!

ORLANDO0310

Sep 9, 2012

AS I WALKED IN TO THE DEALERSHIP I WAS A LITTLE NERVOUSE, BUT THEN CAME A SALES MAN BY THE NAME OF MANNY RUBIO AND AFTER A FEW MINUTES IN TALKING TO HIM THE NERVES WENT AWAY. HE SHOWED ME AROUND TALKED ABOUT THE GREAT DEALS AND SPECIALS THEY HAD WE WERE TALKING LIKE WE HAVE KNOW EACHOTHER FOR YEARS AND THAT MADE ME FEEL REAL COMFORTABLE. THE OVER ALL EXPERIENCE WAS GREAT WOULD DEFINITLEY RECOMEND THIS DEALERSHIP AND SALES MAN TO ANYBODY.

dulce marquez

Sep 8, 2012

The service provided by casa ford, through Manuel Leon was great, hi, was very friendly and funny and the quality of the service as well, he was very knowledgeable about the sales.

albert.daugherty

Sep 7, 2012

Really enjoyable experience, I got to see a good selection of quality cars at some fair prices. People were eager to help us especially Manny Rubio. They worked with me to get payments I could afford, and I left with the car I wanted and more. Service was top notch, even having my car for about a month, and still no regrets and not a glimpse of buyers remorse, I am extremely happy with my choice to go with Casa Ford Lincoln.

Martha v Montez

Sep 7, 2012

Your employee Mr. Meraz was very knowledgeable about the car I want to purchase. After going to many dealership, he wasnt pushy.very patient and glad he spoke Spanish a good skill. He is a great Salesperson and I am going back to buy a car from him before the end of this month. I will be referring customers to him now and future. Thank you for allowing me to have my input.

olaffon

Sep 7, 2012

Went to two diferents dealership before this one with no luck and as soon as i came in i knew this was gonna be the one and i wasnt wrong Thanks Manuel Leon

PaigeMandell

Sep 7, 2012

Great experience at Casa Ford! I recommend them to anyone who wants to purchase a new or used vehicle. Great prices, friendly people--a very professional operation.

Juan161

Sep 6, 2012

Came all the way from Odessa to purchase a truck only reason beeing cause Casa Ford earn my trust and because my sales person Manuel Leon its great

leon.fonsek

Sep 6, 2012

Simply the best place to buy and make sure to ask for Manuel Leon the nice guy great expiriance, wouldnt go any where else but there

liz.medrano3

Sep 6, 2012

Great Experience!! Great quality and awesome service from Carlos Carranza, he made my buying experience a great one! I would definitely recommend Casa Ford and Carlos Carranza if you're looking foward to buy a car.

mabanuelos

Sep 6, 2012

I Marco A. Banuelos have visited Casa Ford many times and Carlos Carranza has aiways heped me on getting great deals.Ive purchased 3 vehicles from Casa Ford thanks to MR. Carranza.

Marcosarmendariz

Sep 6, 2012

My experience with Casa Ford was EXELENT and as long as Nasario Meraz is working there I will keep comming back thanks to Mr. Meraz I was able to get in to a new Focus and restart my credit and for that I can't repay what he did for me and my family once again thanks for everything Nasario and Casa Ford

ramon3

Sep 6, 2012

Compre una escape del nuevo diseno y me dieron un super precio y una super atencion. Gracias Manuel Leon por todo y mi proxima compra sera nuevamente en Casa Ford

respmed

Sep 6, 2012

Carlos Carranza has been our sales rep for our company vehicles for many years and has gone above and beyond to meet the needs for our vehicle needs as far as selection of vehicles, price any other special needs on the vehicles we require. We have replaced numberous vehicles with Casa Ford over the last 17 years and are very happy with the service Carlos provides and will continue to purchase our vehicles thru Casa For and CarlosDNavarro

M&B

Sep 5, 2012

We went to every car dealership on that street, and the only one we went back to a 2nd time with Casa Ford. Our 2nd trip we were recommended to talk to Mike Rivera and I am beyond happy we did. He was super friendly,and showed us the cars we actually wanted to see, and never pressured us to look at something we didn't want to. He got us a fantastic deal and a good amount for our trade in. He was fantastic with our 2 year old and even made sure she got some lunch during our long day. I would recommend all my friends get a car from there and go through Mike!

Nicole cole

Sep 5, 2012

My husband filled out an application online and the next day Sheldon contacted him and was more than willing to try and help get us into a new vehicle..by far the best experience I've had at a dealership he went over every feature of the vehicle and answered any questions we had..after a few days we walked away more than happy with our new ford fusion we've only had it a few days and were already in love with it..

VALLYVAL

Sep 5, 2012

Great service, knowledgeable friendly. I will definitely recommend this dealership as well as the sales person. Nasario Meraz is truley a wonderful sales person ;) Thank u

estela50

Jul 24, 2012

Very friendly, I got the help I needed and the associate, Mr. Sheldon Jessup, was very cooperative, very friendly, and we worked together nicely to form a decision to purchase this lovely Ford Fusion I have. I highly recommend this dealership.

exiquiomarquez

Jun 3, 2012

I want to thank Alan Esparza for helping us find the van we were looking for it was a very enjoyable experience thank you E Marquez!!! : )

officejet

Jun 1, 2012

I want to thank Alan Esparza for being a good salesperson. He really helped us in getting our Ford Explorer, our kids are really enjoying it. I really would recommend Alan to my family and friends for the good experience he has. Thanks again

amacias0208

May 31, 2012

Thank you lots to Luis Acero for helping me purchase my truck, this is the third car i buy from him and will continue to purchase my vehicles with him and Casa Ford

dlsjr67

May 31, 2012

Alan was very professional and helpful with the issues that I had as a new owner at the dealership. He did not hestitate to take care of my issues even when he was not scheduled to work. Keep up the good work.

Jcasillas2

May 31, 2012

I would like to thank Cesar Macias for all the help in making the buying of my F-150 as smooth as possible. I loved the great customer service and attention to detail in helping me find the perfect truck! Thanks Cesar Macias and the entire Casa Ford crew!

sedils

May 31, 2012

I am so thankful to Casa Ford and especially Ben Pena for helping me with my purchase of my beautiful 2012 Ford Focus. The sales experience I had was truly special. Although I am an El Paso native, I call Manhattan, Kansas home now. In 2002, I purchased my first Focus from Casa Ford and worked with Mr. Pena then as well. Even though I live in Kansas now and have Ford dealerships near where I live, I could not have imagined doing business with anyone but Ben Pena. Coordinating a car sale from almost 900 miles away is no easy feat. Ben patiently worked with me every single step of the way to make my dream of getting my new car a reality. I did not want to work with any other dealership or salesperson. Ben Pena is one of a kind! He cares and puts his customers first. As a customer, you want to feel that you can whole-heartedly trust the dealership and the salesperson you are working with on a car purchase. That is the reason why I wanted to work with Ben Pena again. I never forgot the wonderful experience I had working with him ten years ago. He is not only trustworthy, but reliable and so incredibly personable. He is always available to answer any questions or concerns and always follows up with you. That is a true salesperson! I truly felt like I had the red carpet laid out for me because Ben Pena did everything he could to get me the best deal and make the process go as smoothly as possible. I will be forever grateful to Ben Pena and Casa Ford for their incredible patience and willingness to work with this former El Pasoan, now Kansas girl. I will always work with Ben and Casa Ford on any future purchases. My experience was nothing short of phenomenal and every single morning when I hop into my gorgeous Candy Blue Focus, I smile because Ben Pena and Casa Ford made this possible for me. Thank you!

Supc101

May 31, 2012

I would like to thank Cesar Macias for the fantastic customer service he provided to my family and I when we bought our first family vehicle !

svizcarra

May 31, 2012

I would like to give Luis Acero a big thank you for all the help he gave when my family and I went to Casa Ford looking for a car. He did everything to get us into a car we wanted. Will be back for sure.

Tomphilley

May 31, 2012

Alan Esparza made my buying experience very pleasant! Easy to deal with, NO surprises, did everything they said they would do. I will be going back to Casa for my next vehicle.

TonyandAlice

May 31, 2012

We would definitely recommend Casa Ford, Alan Esparza was a pleasure to work with, we went to see the same Ford-150 3 times and Each time Alan was glad to help us out and answer any questions we had. We love our new truck! Thanks Alan for making our experience a good one!

HectorGarza

May 30, 2012

I had a great experience over all.. Caesar stayed after his working hours to make sure all of paper work was set and by the next day everything was good to go and took our new car home. Very pleased with the service.Sincerely, Hector Garza Sr.

losbarcos

May 30, 2012

I contacted Casa Ford one night over the Internet with my preferences for a white Ford 150 XLT super crew truck. The following morning, Josh Sizemore called to verify my options. Within 15 minutes, he sent a photo of a white Ford 150 XLT super crew truck, a photo of the truck interior, a photo of the MSRP sticker listing all the options I requested, and a photo of the price quote. I drove to the dealership that afternoon to meet Josh and the truck in person. I asked Josh to drive the truck while I listened to him explain its features (truck will be used for business). Back at the dealership, Josh enumerated the discounts/incentives/rebates. I returned to the dealership the next day and bought my first Ford.The Ford 150 is a great truck--it can practically sell itself. But not all dealers could sell it to me--5 others tried before I found Josh at Casa Ford and completed the purchase 36 hours after my first contact with him. Josh is pleasant and knowledgeable. He understood the truck I wanted and he understood that I was firm about the truck I wanted (think -- those other 5 dealers). I may have done all the research on the options, but Josh did all the ground work to locate the specific truck down to the very last option. In addition to the discounts/incentives/rebates that applied to my purchase, he qualified me for a military discount (my husband, the dealership honored all military for Memorial Day.) Then Josh delivered my new truck to my driveway.Casa Ford is immaculate and the sales staff is friendly and professional. From the moment I was welcomed by the greeter, met with Josh, and finalized the purchase with the finance manager, I was treated as a knowledgeable and serious buyer. The next truck I buy -- business or otherwise -- will be from Josh Sizemore at Casa Ford.

P.Abel

May 30, 2012

Casa Ford has served my family since 1992, always with professional courtesy and willingness to make a deal I feel good about. Complements to the sales staff and service personnell.

poloma

May 30, 2012

I love my truck, Thank you Johnny Miramontes! You were so helfull to me and my mom! I can't wait to buy my first new truck from you!

dzp0kj

May 29, 2012

I enjoyed doing business at Casa. It was nice to work with Angel. He is fairly new to the dealership buthe was very friendly and asked questions to his colleagues when he was not sure. If he continues toLearn and focus on the customer he will do great.

zweets78

May 25, 2012

I wasnt sure about going since my credit isnt that good but i finally decided to go n was i surprised. The friendlyness of the employees was great. I was welcomed by Luis Caraveo wich was very friendly,treated me with respect n made me feel confiident about gettng what i was lookng for wich was a van. He was with me all the way until i finally got my van lol. Cant beleve i left casa ford with d keys to my van in my hands. Thank you for your great service n for helping me with what i was lookng for n thank you again Luis Caraveo

secheverria

May 23, 2012

Luis Carlos is the best consultant at Casa Ford. He is always there to answer any questions I have about my purchase. If I need anything done to my car he takes the time to help in anything that I need.

gelmon01

May 22, 2012

i gave luis the best rating available because simple he deserves it he was very help ful trough out the whole process of buying my new car.

gjones2009

May 19, 2012

Anthony Reyes was outstanding and did everything possible to make sure I got the vehicle I wanted and worked with what I wanted compared to the first dealer I went to. He had outstanding patience and went above and beyond to assist me.

tishamarief

May 19, 2012

Johnny got right in there and ask what we wanted and heard what we said!! He really went above and beyond to get us the best deal!! He even brought me a rental to get my new car detailed. Thank You So Much, Johnny, and Casa Ford!!!!

Alex Perez

May 18, 2012

Luis acero has great people skills and shows great interest and concern about his customers that's why after buying there once 8months ago I went back for a second time. Luis acero makes you feel welcome and at home the whole time when he delt with me and my family..Because of his kindness and care and interest I WILL return for a 3rd time in the future.. I also noticed the whole staff would greet every customer that was sitting in the showeroom even if they weren't their customers offered them drinks or popcorn if they didn't already have one. I thought that was great! I will definatley return to casa ford in the future.. Thanks Luis for everything you have done for myself and my family..I will be waiting for that cobra!!! Lol

Ravieus

May 18, 2012

Luis Acero helped me out tons when I came looking for a car ar Casa Ford. He went the extra mile to get me what I wanted and went above and beyond any other person I have dealt with before. Next time I need a car I am going only to him. Ursula Montez

derekmatthew10

May 13, 2012

After car shopping for two months in el paso, they gave me by far the best deal out of all the dealerships here. I was shocked how easy it was to get approved for a brand new car at a fair price, especially since I'm a first time buyer.

Mkvangundy

May 12, 2012

Luis Acero treated my entire family with the utmost respect. That is actually refreshing to see and experience. He listened to our needs, likes, and budget. We got the perfect car for our family. Well done, Mr. Acero.

Mayde

May 10, 2012

We were shopping for a while looking for a new truck. We were Telly i.decisive, and Anthony Reyes was extremely helpful and knowledgeable about his product and inventory. I think we looked at about 10 different F150s before deciding on THE one. He was extremely patient with us, and made us feel as comfortable as possible. A were treated more like family than a customer. A long a Anthony is still working at Casa Ford a will be shopping with him.

conejo_ape

May 8, 2012

I never thought I would be driving a Ford, but Manuel Leon convinced me into buying a car. Great salesperson! Great deal! I recommend him 110 percent

jannetm

May 8, 2012

Manuel Leon not only provided excellent customer service, he was very friednly, and helpful in finding us a vehicle. After struggling with the purchase of a vehicle for so long, Casa Ford provided us amazing service and sent us home with a new vehicle at an excellent price. I would definitely recommend them.

BASE342002

May 7, 2012

Anthony Reyes is a peoples person!He didn't try any funny business (like other dealers) with my wife and I. He told us what to expect and it turned out like he said...GREAT!! Thanks Anthony for everything! Hersey & Kaunetha Roberts

Guera

May 7, 2012

Went looking for a used car and got out with a NEW car and best of all for the same price and payment. Manuel Leon was great he guided me through all the process of buying a car and got me the best deal. I would highly recommend this dealership and of course Manuel Leon so if you are in the market for a car go and see him I can assure you wont regret it.

Melquis

May 5, 2012

Great customer service, great price, great cars!! What more can I ask for! Thanks Mr. Leon will defenetly recomend this dealership and you to my friends and family

Alvirde

May 4, 2012

Bought my 2011 4x4 F150 a couple of months ago and it was the best experience I've had in a dealership! As soon as I got there my salesman Manuel Leon greeted me and asked for what I was looking for. I knew I wanted an F150 but wasn't sure which model. Mr. Leon gave me a walk through of all the different models and features of the F150. I decided on the crew cab 4x4 xlt the only problem was that they didn't have the color I wanted, black, on the lot. Mr. Leon amazingly found one that had just been dropped off in their receiving garage. After negotiating a great deal I drove off with my beautiful F150! Overall it was a great experience. Thank you Mr.Leon!

operez6181

May 4, 2012

This is the second vehicle I have bought from Anthony Reyes. I made sure to look for him when I visited the dealership. His customer service was excellent when I bought the first vehicle. He exceeded those expectations this time around. I went to look at Mustangs late in the evening, and only started filling out paperwork. The next morning I received a call telling me the car was mine. When I went to sign the paperwork he had his hands full with 3 other customers, but he never left any of us hanging. I hope he's still around next time around when I'm in the market for another vehicle.

Jorge Rio

Mar 29, 2012

Im a very busy person. When it came time to purchasing a new car I knew I wanted to be as efficient as possible. From the minute I arrived at the dealership I was assisted quickly by Anthony Reyes. I knew what I wanted and the price range I wanted to be at. The staff at Casa Ford really went out of their way to make that happen. Not only did I walk away satisfied with my deal, they continued to go above and beyond to ensure great customer satisfaction. From myself & my kids Thanks Casa Ford! Thanks Anthony, you did a great job.....Love my F150

drugboy915

Mar 12, 2012

i have purchased 3 vehicles from Casa Ford within the last 6 months. I have refered family to Casa ford, and they also have purchased vehicles. Everyone is really cool there. No pressure like the other places. But,there is a down side on recent experience. i purchased a new truck, and a week later realized it was missing a piece of lighting. Went it to service, and waited two hours, just so they could tell me they had to order the part, to return back a week later. my frustration went through the roof. I shouldnt have had to deal with missing parts on a NEW TRUCK, let alone wait two hours, just to be advised that they don't have the part in stock. I work graveyards so sleep is a priveledge i cant pass up. Also on the same deal with the truck, finance and I discussed holding the downpayment on a post dated check, to be held 30 days. giving me the time, to come up with cash. Well, over the weekend i recieved a NSF notice from my bank, notifying me of a deposited check from Casa ford, and now have incurred the penalty fees. Real inconvenience!At time of posting this, discussion is still pending to see what happened with the check and the early deposit. Overall, i have been pleased with Casa ford. They work really hard to help out their customer. My salesman is highly enthusiastic of helping out his customers. on all of my purchases and my families, he has come through. There to answer any questions, even on his days off. Just these two recent clouds, have not allowed me to give them a full 5 star rating.

cecilia1

Mar 7, 2012

Im a very busy person. When it came time to purchasing a new car I knew I wanted to be as efficient as possible. From the minute I arrived at the dealership I was assisted quickly. I knew what I wanted and the price range I wanted to be at. The staff at Casa Ford really went out of their way to make that happen. Not only did I walk away satisfied with my deal, they continued to go above and beyond to ensure great customer satisfaction. From myself & my kids Thanks Casa Ford!

soldz953

Feb 29, 2012

Anthony Reyes was extremely patient and professional with me. I admit that I am very indecisive and was going back and forth for hours as to which vehicle I wanted to drive away with. If Mr. Reyes got impatient or irritated, (which would have been understandable) it never showed. Casa Ford has a great reputation for its service, employees such as Anthony is the reason why. Thank you Casa Ford. I will be recommending your business to all and when the time comes, my next vehicle will be purchased from you as well.Also, thank you for all you do to support Fort Bliss!!!!!

Ebehr

Feb 22, 2012

I bought my Ford Fiesta from Casa and have been very pleased with my decision. Anthony Reyes, my Sales Rep, was terrific. Patsy Soto in Finance was helpful and detail oriented making sure I understood all my options. My Service Adviser Carlos Solis was genuinely concerned about my experience after my first oil change. Casa's whole corporate culture is oriented to customer satisfaction. I won't be going anywhere else any time soon.

lcjmc5

Feb 10, 2012

I'm not one for writing reviews, but my car buying experience with Casa Ford Lincoln was so incredible that I must give credit where credit is due. Initially I contacted the dealership regarding a 2008 Ford Explorer (Eddie Bauer Limited Edition)I had seen on their website. I was in need of a well priced, reliable SUV that can transport my son's wheelchair. Well, not only did the SUV fit ALL of my needs, but my husband also ended up buying a new 2012 Ford Focus for work. Our salesman, Anthony Reyes, went above and beyond the call of duty. All of our questions were answered, we were able to test drive both vehicles at our leisure, features were explained to us in detail and when all was said and done we came in EXACTLY at our budget point. Mr. Reyes even ordered a pizza for us to enjoy while we sat and waited for finance and paperwork...now that's service!!! Within a day both vehicles were detailed, gassed up and delivered straight to our front door. My husband did realize (after the fact) that he had picked a car with no cruise control...how was this handled you ask? Well the dealership true to their motto 'The Nice Guys at Casa Ford' allowed him to pick another car of the lot---no penalty--no hassle...just a bit of additional paperwork and the difference in price. Thank you soooooo much Mr. Roth!!! Really, I can't say enough great things about Casa, Mr. Reyes and Mr. Roth. In my opinion there is no better place to buy!!!

jlortega21

Feb 6, 2012

I went to Casa Ford with the hopes of getting a brand new F-150 because I heard about all the incentives and discounts they give, plus the customer service is outstanding. I've been to other dealerships where the sales reps just follow you and try to get you into anything they possibly can just so they can make a sale. Casa Ford reps are very friendly and listen to what the customer wants. Anthony Reyes and his finance manager were able to get me into the truck I wanted at a price I was comfortable with, I ended up driving home in my brand new 2011 F-150 all thanks to the friendly people at Casa Ford.

John Colman

Jan 2, 2012

Exceptional dealership. From discussion of models, styles and features and price, this group, and particularly the three mentioned, is outstanding in knowledge and performance. Customer service is extrodinary insuring that all areas are explained and covered. Once vehicle is ordered to finalization of transaction is easy and friendly. Highly recommend to anyone looking to buy.

ElPaso1

Dec 27, 2011

My experience at Casa Ford was great. The atmosphere is very comfortable and welcoming. I liked that the salespeople are friendly and seem to be interested more in helping you get the best deal than helping themselves get the most out of a sale.

Eamartin54

Dec 26, 2011

Anthony helped me out a lot in purchasing my new truck. I'd recommend him to assists any customer because he will exceed any expectations.

Kedm1986

Nov 16, 2011

Overall great car buying experience. Antonio Reyes really worked hard for me to get a deal done. I will definitely recommend this dealership to anyone looking to buy a new vehicle. The Parking area for customers is small, but that was the only inconvenience I had with this dealership.

wallrat1

Nov 14, 2011

I was very impressed with this Anthony and Jeffrey. I went in to Casa expecting the stereotypical car salesman bit, but did not experience any of that. While they did not have the truck with the exact specifications I was looking for, Anthony was able to find me one that came very close. Jeffrey helped with the financing and was able to get me a loan at a lower interest rate then what my bank had offered me. They were both very knowledgeable and courteous.

TinaBohren

Nov 2, 2011

Mr. Reyes was very helpful, very informative. He made me and my daughter feel very comfortable. He was personable, friendly, and not like the stereotypical car dealer. He treated us more like new friends than customers! We are hightly satisfied.

OLALVAREZ

Oct 28, 2011

WE WENT TO SHAMALEY ORIGINALLY, AND ALTHOUGH WE HAD GREAT CUSTOMER SERVICE... THE EXPERIENCE AND DEAL WE RECEIVED AT CASA FORD WAS UNFORGETTABLE. ANTHONY WAS ORGANIZED, PROFESSIONAL AND KNOWLEDGABLE ABOUT THE F-150 AND ESCAPE WE ENDED UP PURCHASING. HE DEALT WITH ME PROFESSIONALLY WHEN I TURNED INTO "THAT CUSTOMER" AND BECAME A NUISANCE WITH TEXTS AND CALLS ABOUT QUESTIONS AND INFORMATION. I'M GIVING HIS CARD TO EVERYONE I KNOW WANTING TO BUY AND ASKING IF THEY'VE DRIVEN A FORD LATELY.

queeners

Oct 25, 2011

My husband and I went to Casa Ford after visiting one of their competitors. We found what we were looking for, plus much more. We got a great price, awesome quality customer service and an exceptional overall experience. Anthony was able to answer all our questions/concerns. We will definitely be recommending Casa Ford, and Anthony, to all of our friends and family.

Bernadette Muniz

Oct 11, 2011

We came into Casa Ford just to look into a new truck but not planning on buying it turned out Ms.Balderrama was very attentive and explained very well everything about the truck we fell in love she made the process very simple and affoardable for us so we walked out with a brand new beautiful truck.We would definitely recommend anyone to come to Casa Ford and we would definitely recommend for them to go with Monica Balderrama.

armywife23

Oct 7, 2011

When I went in I was hoping for a newer car and things didn't workout so great. Josh Sizemore helped my husband and I get a great deal on a vehicle that we have absolutely fallen in love with. When we thought we would walk away empty he made it his mission to get us in the car for us. He is the best dealer we have ever dealt with and he will be the only person we go to from now on for our vehicles. You haven't gotten a great deal and great service if you didn't see Josh Sizemore.

mtperez62

Sep 30, 2011

I went into Casa by a referral to Anthony Reyes. I was told he was an exceptional salesman. I wasn't in the market to buy, but just looking around. I found the car that I have wanted for years, but never could find one. The paperwork was done the next day. There was no hassle, no pressure, and extremely great customer service. I'm glad they referred me to Anthony cause he made evrything so convenient and easy, as well as Todd Roth. I will definitely be a return buyer.

sean south

Sep 16, 2011

Josh Sizemore was are sales rep. He was very helpful and worked every hard to take care of us. He made are vist stress free and comfortable. When we left here we where happy to have a new Truck (F-150). Josh is a great sales man and we would come back again and purchase another car from Josh. Thanks again for everything and look forward to coming back.

operez6181

Sep 15, 2011

I have never been treated so well at a car dealership. Other places MAKE you feel like a customer while the people at Casa Ford make you feel like family and comfortable. My salesman, Anthony Reyes, gave exceptional service. He never pressured me into buying and exceeded my expectations with his attitude and knowledge. Todd Roth was also helpful and polite in the process. Great people to help you out in your car buying. One of the reason I also chose to buy at Casa Ford was because of the service department. I bought my other Ford at another dealership, but had it serviced at Casa because they had better timing and attitudes. Craig was the service guy who helped me out. He as well had a great attitude and helped me out greatly with the pricing for the services on the vehicle. Great service! Great deal! I will definitely recommend friends and family shop at Casa Ford for their next vehicle.

KC bought a flex

Sep 8, 2011

Casa Ford and Mike Rivera were excellent with customer care and answered my many questions without hesitation. I will be sending my friends and family to them when they are in the market for a new car!

mariaromero

Aug 27, 2011

The sales person was very friendly and helpful. I was given the information I needed, and was happy with my Ford Escape XLT. I got everything I wanted.

Episol

Aug 20, 2011

Entire vehicle was in fine tuning and willingness to help was an all time high. No concerns or worries made things go smooth. Much appreciated!

jlopata10

Aug 20, 2011

I came to Casa Ford to buy an F150. This was the first new vehicle purchase I have ever made, and my wife has recently leased a Toyota. Between the two of us, we do not have much experience dealing with auto sales, so we don't have much to compare our experience at Casa with. That being said, we both felt that our sales process at Casa was superb. The customer service was wonderful, and at no point did I feel I was being pushed around by our salesperson. I used my bank to achieve a no-haggle price, so obviously I felt the price was great. Upon choosing to go with Casa to deal me my new truck, we also found that they are the only Line-X (spray-in bed-liner) dealership in El Paso. I chose to have them install my bed-liner before picking up the new vehicle, and the work they did was spotless. I couldn't have asked for more.

doeveebryant

Aug 11, 2011

This is the second time that I have purchased a new vehicle in El Paso within the last year. The first one I bought was from another dealership and I was happy with the vehicle, but the customer service was okay at best. Casa provided a total 180 from the previous dealer. Joe approched me on the lot and introduced himself, gave me his card, told me where I could look to find what I was looking for, then left me alone to look. I truly appreciated that... No pressure whatsoever!!! Once I picked out the truck I wanted, he did everything he could to take care of me as a customer. I truly saw that I wasn't just another sale, I was Vito, and Vito wanted a truck. He even sacrificed a monthly milestonte by telling me to come back the next day to do the paperwork, even though it was the last day of the month, in an industry that is dominated by numbers. Joe is a true class act. Patsy also worked diligently to trim as much fat from the price as she could.... Overall, just a top notch business that left me smiling after the transaction!!!!

osmal3106

Aug 11, 2011

Service and customer service is excellent.Your staff was very friendly and did everything in their power to make us feel welcome. They went as far as buying my family and I dinner.

scolby

Aug 5, 2011

I loved Casa Ford. They are the best ford dealer in town!!! Casa Ford gave me an offer I could not refuse so I purchased the car I wanted from them, and not another dealership in town.

esbordonada

Aug 4, 2011

On our visit to Casa Ford my wife and I experienced the best customer service we've ever received. Mr Munoz was very friendly and helpful. Although our intentions were not to buy a knew vehicle, we came out with a new Ford Escape. We were only taking our explore to have some service done and while we were waiting Mr Munoz started showing us your new vehicles. He gave us good offers and showed us different options that we couldn't resist to buy our new truck. We are very pleased with the service he gave us. He's a very professional man and a great sales person. We felt as if he knew exactly what we liked and needed. We are ecstatic with our new truck. We would like to thank Mr Munoz and Casa Ford for the great service they've given us ever since we bought our first vehicle. Thank you very much.

aracelifrazer

Aug 2, 2011

this is the 4th car we buy at this dealership and the 3rd with the same salesperson, his work is always top quality. he is our sales person for new and used vehicles I would say he is the reason we go back to Casa Ford instead of other dealership.

comesys

Aug 2, 2011

Hi Guys, I thank Mr. Hector Santana, which made out of my first experience with Ford, at Casa Ford a wonderful such that I will be willing to go back to it myself and recommend it to others out there looking for a good, reliable service, excellent product and competitive price. Mr Santana was of a lot of help in deciding which car to pick from the whole line. Thank you.

lizdrio

Aug 2, 2011

I on behalf of my parents, Domitila and Antonio Del Rio, can rate that our salesman and this dealership did a great job. We entered very welcomed to the dealer, and presented cars ideal for what we exactly wanted. The salesman, Oscar, was very respectful and did as much as possible to offer us a good trade-in for our 2010 Jeep Compass and a good deal for our new 2010 Ford Focus; he did not want to let us go. He helped us get an ideal interest rate, and a good payment as well. I would recommend this dealership to any of my friends, acquaintances and family members.

timothyjdunn

Aug 2, 2011

I went to every dealership in el paso and wasnt pleased with the service,I ended up at casa ford lincoln nissan and was greated by luis acero and he help me get my 2011 ford f-150 xlt and even got my interest down to 6.5%. This was the my best experience at a dealership luis acero is very friendly and If it wasnt for him I wouldnt have my brand new truck, I will recomend this dealership to anyone.

trio311

Aug 2, 2011

Oscar Ortiz had only been here a month and a half but it seemed like he had been here all his life! Great job Oscar!!!

JFuel

Aug 1, 2011

I was extremely pleased with Casa Ford. My sales representative, Luis Acero, was both friendly and incredibly patient with me from the start. He gave me the time I needed to test drive cars and even more time to make my decision. Luis and Charlie went out of their way to find me the car that I wanted and make sure I was comfortable with my choice.I couldn't have asked for a better experience, especially since this is the first car I've ever purchased.

MCC-Kris

Aug 1, 2011

Mr. Pena's bid price for 3 new Super Duty pick-up's were the lowest from Lubbock to El Paso. All pricing was upfront. Mr. Pena also accommidated my business by meeting half way between Jal, NM & El Paso, Tx to deliver the 3 new trucks at Guadalupe Point. All paper work was in order and purchase was made fast and easy. Prior to delivery Mr. Pena coordinated all the off-road accessories to be installed making Casa Ford a one-stop-shop. I would definately recommend Casa to other Friends, Family or business with fleet management programs.

corina_gnzlz

Jul 31, 2011

I recently traded in my 2009 Lincoln for a 2011 Lincoln. I was very particular and specific as to the dates of transactions and Mr. Ben went over the moon in accommodating my wishes. He knew I was retired USAF and made me aware that Casa Ford was one of the only dealerships that recognized the Military and I was greatful for that. He assisted with my 2009 purchase and I knew upon my return that he would be the only salesman for me!Thanks Mr. Ben!Retired MSgt Corina Gonzalez

joshua walker

Jul 31, 2011

Great costumer service and the sales rep was very helpful. my experience buying a used car was exactly as i was expectin at this dealership, i strongly recommend this dealership and the sales rep as well.

nicosofimom

Jul 31, 2011

Octavio Lopez was a very helpful and patient sales representative. He took the time to sit with me and listen to my concerns and my financial situation. While waiting for the finance approval, he was very tentative to me, offering refreshments and making sure all my questions had been answered and my concerns eased as best as possible. If i had a question he did not have the answer to, he was very honest in saying so but was able to find out the answer for me-i appreciate that the most. Considering car sales representatives get the reputation of "sharks", my experience with Charlie and especially Octavio was a very pleasant, comfortable one. I would recommend all my family and friends to Casa Ford, El Paso Texas! Thank you very much Octavio.

rkg

Jul 31, 2011

Good customer service and friendly. I enjoyed working with all of the staff. I was treated well and would recommend this dealership to friends and family.

Angelica Cruz

Jul 30, 2011

Luis Acero really helped me get what I wanted. Mr. Acero explain any questions or douts I had. My experince was really great I would defently go with him again for any future cars and even recomed Mr.Acero with my family and friends. I was really statisfied with everything.

asanchez

Jul 30, 2011

Very great customer. Service, well mannered, & very informative. I would reccommend Anthony and the dealershipTo other friends and family purchasing a new or used vehicle.

jpmaes0622

Jul 30, 2011

Dealership went above and beyond! Our salesman Anthony Reyes was excellent!!! He took the time to get us the vehicle we wanted and was great with our daughter. The rest of the staff was very polite and courteous. Furthermore, the finance department was quick and efficient. They settled all of our needs and made sure we were taken care of, thanks Ivan!I would recommend anyone to this dealership as my family and I had a pleasant car buying experience.

Noelle Mathew

Jul 30, 2011

Thank you Casa Ford and Mauricio Salinas for you attention. I am very happy with my car, I recomend Mauricio for being so generous in helping me found what I wanted. Thanks again for everything, it was an excellent experience.

carlosmartinez

Jul 29, 2011

muy contento con el trato de casa ford y con el sr. Barroeta,y definitivamente los recomiendo .planeamos regresar pronto por un auto para mi hija.gracias

Cynthia55

Jul 29, 2011

Luis was very responsive, knowledgeable, and confident in the product he was selling, he was incredibly patient even while I was shopping around and made sure to get me the best deal possible.

hectormlzn

Jul 29, 2011

it was the best customer service i have received from the sales representative and also from the crew of casa ford, i am really greatfull , my sale was pleasent i bougth a F 150. they answered all my questions and doubt about my sale, thank a lot for everything.

rocmar2001

Jul 29, 2011

We were starting to have simple trouble with our 2007 Ford Focus and we were dissatisfied how we were treated at Shamaley Ford so I contacted Charlie Hassoun at Casa Ford to see if he could assist us. To make a long story short, he made an appointment for us to come in and look at an opportunity to get into a brand new 2012 Ford Fusion. Our appointment was at 6:30 pm and by 9 pm, we were driving away in a brand new car. Charlie's leadership and professionalism along with Octavio's patience, professionalism, and knowledge of his products made us feel like we were very important clients and felt comfortable with making the decision of committing to a new car. Alex Aguirre worked his magic in the finace department and did everything in his power to get us approved at an outstanding rate. With that kind of teamwork and comprehensive service, it made our visit a very plesant one and I can assure you I will be back to purchase a Ford F-350 from Casa Ford and only Casa Ford.

verronika

Jul 29, 2011

Javier went above and beyond his job as a salesman for Casa Ford . HE got us in and out of the dealership in a exceptional amount of time. I would most difin1tely recommend him to all of my friends and family...

Cesar Jimenez

Jul 28, 2011

Estoy muy agradecido a Casa ford y la amabilidad de sus vendedores en especial al Sr Miguel Chavez por haber tenido la buena expreriencia de comprar mi camioneta con la cual mi familia y yo estamos muy contentos a nombre de mi esposa Graciela y el mio de nuevo gracias por el respeto con que me trato el Sr. Chavez. Mi proxima compra o de mi famili recomendare ampliamente a Miguel Chavez para que los atienda.

Sabath_7

Jul 28, 2011

Ask for Mr. Juan Munoz, he is very professional and posses excellent values. I could not be happier with my 2011 Ford Explorer and the treat my family and myself received at Casa Ford.

Smora22

Jul 28, 2011

Juan Munoz is the best salesman at casa ford which is also the beat dealership n they have a loyal customer for life and I strongly recommend getting your car here at casa-ford! Best customer service u can ask for!

hmontes

Jul 27, 2011

it was a perfect time to bouy anew truck , because the rebates they offered.iwill recomended casa ford and the sales person who worked with me to get in a new truck.

mjeffrey

Jul 27, 2011

Darrell Rubio was a pleasure to work with on purchasing my new truck. His enthusiasm for the Ecodrive F150 pickup is what made me want to purchase the truck.Driving the truck just reenforced what he told me about the truck. Since I purchased the vehicle late on Saturday,I was not able to take my truck home that day. Plus, I wanted to tint my front windows and add bed lining. Darrell was able to get me a loaner (an Ecodrive F150)until my truck was ready today. I've never had a dealership offer this before. I know where I'll buy my next vehicle!! Great job Darrell and Casa Ford!!!!

norma43

Jul 27, 2011

Rubio was very friendly and worked hard to find us the car we were looking for. He work with us for three weeks making sure everything was repaired on the car and making sure we were happy, he even delivered our car to us, after repairs were completed.

Sra. Ortiz

Jul 27, 2011

Es la 3ra vez que intento mandar este mensaje para el Sr. Salinas para darle las gracias por su pasiencia y dedicacion , fue muy amable de su parte el haber recogido el carro y entregarmelo en mi domicilio asi como explicarme todo el funcionamiento con toda amabilidad, Gracias a Casa Ford y al el Joven Mauricio por su ayuda fue una gran experiencia ....

zulema

Jul 27, 2011

Mi experiencia personal fue muy buena yo de verdad recomiendo Casa Ford al igual que a mi vendedor Yamil Yanar ya que recibi un trato excelente y todas mis preguntas fueron contestadas y mi trato se llevo a cabo en un tiempo razonable...

aurelio ochoa

Jul 25, 2011

Estaba en busca de un vehiculo nuevo entonces mi hermano me recomendo con Oscar costeras el me ayudo a encontrar el vehiculo que necesitaba muchas gracias por todo y definitivamente recomiendo a casa Ford

slozano1

Jul 25, 2011

My family and I had a wonderful experience at Casa Ford. We worked with Carlos Carranza, he was very polite and was able to help us get into a vehicle that we truly loved and wanted. We will recommend Casa Ford and their freindly staff to our friends and family. We would like to thank all that helped my family and I Purchase our amazing vehicle.Thank You,Lozano Family

TeamEsparza

Jul 25, 2011

Anthony Reyes provided my husband and I with quality service! We are very pleased with our overall experience, from the popcorn to the Christian music in the background, although it is very soft. Truthfully, Anthony Reyes is an excellent employee! Thanks, Anthony, for serving our country and serving Ford customers with enthusiasm, knowledge, and stamina!

eric99

Jul 24, 2011

The reason that I have rated Casa Ford so high is that first the service was great. The whole time I was there I never felt any pressure to buy a car and they let me take my time and look around. Second Mr. Reyes took great care of me and worked hard to get me the best deal possible. I have to say that the car I got was prefect and what I was looking for and just at the write price to. Has a Soldier to I felt like they went out of there way for me and show me a ton of respect. And made me feel good to be buying a car from this dealership

brpixy

Jul 23, 2011

We were very pleased with the overall experience and the knowledge that Hector demostrated. There should be more sales people like Hector. Heactor deserves to have a award.

djuar05

Jul 23, 2011

I really enjoyed my time at Casa Ford, Very friendly, knowledgable associates. Raul Bustamante or Bustie was very good glad I had him. The finance guy Mr. Vegeas was great made me feel like I was not buying a car but just there shooting the breeze with a friend. The price of the car was great, they did all they could to get me the best price they possibility could. It was a great experience.

mfino30

Jul 23, 2011

My name is Melissa, and I would like to share my experience. This being the first vehicle purchase in a long time, I was nervous. I went to the dealership with some financing in hand, and an idea of what I wanted, and the budget available to me. Through online sales, I began "window shopping" the night before. Upon arrival, Mr. Robert Vitela introduced me to Mr. Raul Bustamante, who began talking to me about what I was looking for. There wasn't any influence or persuasion of what he wanted to sell me, but more about what I wanted. Mr. Bustamante showed me several, about five, possibilities as to what fit my wish list. To be on the safe side, he even brought out the keys to those vehicles, should I wish to test drive any. When I saw my red Explorer in its space, I knew! That test drive was so easy, and smooth. All the questions I had about safety features for my two toddlers, technologies available to my teenage son, and mechanics of the engine for my husband were answered in a manner I could understand. Once returning to the main building, Mr. Bustamante was sincere in asking what my thoughts were, not my husbands. Once I said I had my decision, he mentioned options for financing. Mr. Vitela, at this point came to check in on the process, and also proposed what Casa Ford could offer.Needless to say, through their dedication to making the customer happy, the financing I brought to the table was not used, because Casa found me a better option, that was local. My experience with Mr. Bustamante was more than I could have expected. The excitement of purchasing a vehicle was made pleasant, thanks to Mr. Bustamante.

newcarblue

Jul 23, 2011

The customer service that we experienced at this dealership was absolutely great. We were the winners of a car raffle that our church sponsored and Ben Pena was the sales representative that took care of us. He gave us the royal treatment. He was very knowledgeable of the vehilce that we won; he told the time to explain all the features of the vehicle in detail. We never expected this type attention that he gave us especially since we won a vehicle and this was not an actually new sale for him. We really appreciate the time he spent with us. I will be sure to recommend Casa Ford and Ben Pena to our friends and relatives. We thank Ben for making us feel like special customers. He has a great personality and salesmanship. I think he is a great asset to Casa Ford.

Samm28

Jul 23, 2011

Oscar was very helpful on making sure we got what we wanted. He was really patient, courteous, respectful and treated us well. I would highly recommend oscar to my friends and family when they want to buy a new vehicle :)

tinonick24

Jul 23, 2011

Joe Colon as been my only salemen at casa ford his first sale of a new car was to mei have recomanded several relatives and first to him and they told me he was great. some got car and some didnt he has soled me two car one for my wife , son and me .he sold a car to my daugther and my older boy in the last six years. as long as he is with casa ford i will continue buing there but if he leaves to any other dealership i will always give him first change at selling me a car. he as a customer for life

train23

Jul 23, 2011

Mr. Santana was very helpful in finding me the right car for my price range. He was very friendlily and kept me informed on what was going on. overall a very good sales representative.

barbaro

Jul 22, 2011

Mr. Juan Munoz is a great sales agent, very attentive and professional. We are very happy with the service in casa ford and specially with Juan Munoz.

Jtorres0290

Jul 22, 2011

I want to let people know that i had a great experience in casa ford that I would recommend it to everyone. I felt very comfortable with the service Oscar Contreras gave to me. He helped me a lot when i had to make a decision and even after the deal he has still helped me anytime I have questions. I am thankful to casa ford and specially to him because now I am sure that I can trust them again in case I wish to buy a car in the future. And I just want to let people know that casa ford is good option and Oscar Contreras is a great dealer that will help and guide you when making a decision. Thats why I rate this dealer as the better one to make a deal.

mateoo24

Jul 22, 2011

The service given to me made me feel like i was special to the dealership. Jermain went above and beyond my expectation from a dealership being my first time buying a vehicle. I cant think of any other place that i would like to buy a vehicle from.

ricky.d.wright

Jul 22, 2011

My experience at Casa Ford Was great. The sale rep Mr.Juan Munoz went out of his way to insure that I was treated with friendly and classy service. From the time I stepped out of my old car, Mr. Munoz was on it. I walked into Casa Ford hoping to get a new vehicle and left with just that the same day, and I must say that the whole team did an excellent job taking care of me. Thanks Mr. MunozP.S thanks Casa Ford, you will definantly see me in the future.

Arron17

Jul 21, 2011

The customer service was outstanding. I have never been to a more helpful, informative, and friendly dealership. Oscar was a great help with all of the paper work and helped me out when I got the windows tinted. Two thumbs up for all his efforts.

ralph55r

Jul 21, 2011

This by far was the best experience in purchasing a vehicle we have ever had. My wife and I were treated very kindly by Mauricio and Jason. I am normally very leery when dealing with car salesmen and am not very well at ease. The two gentlemen that tended to our needs made us feel very comfortable. We were not pressured into anything and were very well treated. Jason and Mauricio represent Casa Ford very well and hope to continue doing business with either of them. I will surely recommend them to anyone I know that is interested in purchasing a Ford or Lincoln. A special thanks to Mr. Jeff Gabbert for introducing himself to us and asking if we needed anything. The tight knit family of Casa Ford employees is and should be the benchmark for all vehicle dealerships. Again I thank you. Ralph C. Gutierrez

scottish

Jul 21, 2011

When we decided it was time to purchase a new truck, there was no other place we would have gone to other than Casa Ford. This is the second truck we have purchased there, and I have to say we were very impressed with Mike Rivera. He is extremely friendly and knowledgeable about the full F-150 truck line. We had our 6 year old son with us, who was understandably bored to death, but Mike was patient and made him feel comfortable by offering him a bottle of water and some candy. Mike went above and beyond to ensure we got all the rebates and discouts he could find and he made sure we were able to get great financing. He kept us laughing even when he was explaining how the sync works in the truck. He really went out of his way for us and we truly appreciate him for that. We would go back to him again and absolutely recommend Casa Ford to anyone looking for a new car or truck. Please ask for Mike Rivera, I guarantee you will be satisfied.

zxcv1234

Jul 21, 2011

I had a very good experience at Casa Ford. Luis Acero is an excellent salesman that was very knowledgeable about all the cars I was interested in and sensitive to our desires. He actually got us into a car I that I had originally not considered by matching the features we wanted to the perfect car at a really good price.

claudiac1207

Jul 20, 2011

I have always been very satisfied with my purchase experiences at Casa Ford Lincoln. This is my fifth vehicle purchase at this dealership in the last 10 years and have always been treated with respect and friendly customer service. They are all extremely helpful and knowledgable about their vehicles, I feel comfortable and at ease every time I walk in there. I will definitely recommend Casa Ford to everyone I know. I love my new Ford Fusion! It has everything I wanted and more!

fsanchez9x

Jul 20, 2011

The sales consultant, Hector, did not pressure me into any vehicle. He listened to my needs and helped me find the vehicle that I wanted to purchase. Hector was very friendly. The management team worked over a period of 2 days to helped me get the terms I wanted and there was no pressure from them either.

jojoe74

Jul 20, 2011

Had a wonderful experience, they got my rate way down from a 13 to 4.2!! Todd is truly a professional, Charlie Hassoun is the Zen master in customer care and Octavio was there from start to finish and provided a comfortable at Home(CASA)feel experience..Recomending Casa Ford Now to everyone wow Good Job to The Big Kats for such a wonderful team!!

novogrado

Jul 20, 2011

I am writing this on behalf of my aunt Guadalupe Lujan; whom was very pleased and relieved at the friendliness and honesty of Oscar Ortiz and Pasty in Finance. My aunt was anxious about looking for a new car due to all the stories you hear regarding car dealerships. However, she came home and insisted I write this (she does not have access to internet)to show her appreciation for the respect and thoughtfulness which was given to her.it was a great experience. On behalf of my aunt Guadalupe and myselfThank Youwe will be returning

xapiel

Jul 20, 2011

Along all salespersons in town Humberto is a top seller. I went over many dealers to look for cars and definitively, humberto has good skills for his job (Knowledgeable, serviceable and so on)Either Casa Ford good policies or training but they make sure you feel comfortable during the whole process of getting your new ford vehicle. Even though, there was some delays for the delivery of the vehicle, the issue was promptly attended and effectively resolve, along with a nice communication (essential for these cases).For car seekers, I would highly recommend you to give a chance to Casa Ford sales guys to show you what they have. (shot for Humberto if possible)

cmserna

Jul 19, 2011

Our salesman was very helpful and worked very well with us. He made us feel comfortable and explained everything to us. Will definetly send people his way.

KC2EKG

Jul 19, 2011

I had a very positive experience when I purchased my vehicle from Casa Ford. Mike Rivera was very helpful without being overbearing or pushy, he answered all my questions taking his time and explaining the features of the vehicle fully. I had completed several Internet searches to make sure I would get the vehicle I wanted and went to several different dealerships to test drive the vehicle. Mike was so helpful I stopped looking anywhere else! I would definitely refer my friends to Mike as he was respectful, helpful, and knowledgeable and would help them make the most out of their purchase.

Raulp

Jul 19, 2011

Raul puebla, customer service wqs great and very professional. I would recommend the sales person luis carlos acero on any future purchase. Timing and price were good.

raymundo

Jul 19, 2011

I Raymundo Castaneda, would like to say that Luis Acero was very helpful in buying my new truck and will come back for my next purchase and will reffer family and friends to come see him at Casa Ford

spcwhit23

Jul 19, 2011

Anthony is a great person, He truly took his time in making sure everything went smooth and didn't rush me to make a decision, He was very patient and always was willing to make sure i was satisfied with everything. I gave him the ratings simply because of his willingness to make sure that the customers are satisfied and was a great help, as he kept in contact with me until cassia had a Ford that i was looking for. I strongly recommend Anthony Reyes as a great assistance to others whom are in the market for a new Vehicle.

cjruder

Jul 18, 2011

First off the the expierence I had at Casa Ford will be one to remember. Ive never felt as comfortable at a dealership as i did at Casa Ford. Josh Sizemore was our salesman and from first meeting him you couldnt help but like the guy, really down to earth and friendly. I didnt plan to buy anything that day or even that month i went there to just look at how they had changed the Explorer and was planning on buying another vehicle around September. Knowing that i expected the staff to really put me on stand by as I wasnt really a potential customer, not today anyway. But that didnt stop Josh from being the professional that he is, he took as much time as we needed showing us everything we asked. Never once tried to push us to do anything that day. That was really so much different then what i expect at a dealership. The next day my wife and i decided we didnt have to wait until september we got ahold of Josh and started making plans for our next visit to bring home that Tuxedo Black Explorer he had showed us the day before, he made sure to grab the keys for us. Well we had our car picked out and ussually the next part was the most dreaded haggling with price and trade in and down payments the guys there made this so easy. The whle time we were dealing with Josh and the rest of the staff there I felt like i was there only customer. Never once did i feel i was getting a bad deal or was being taken advantage of. Great guys there and really want to Thank Josh For everything he really made this purchase very pleasant. Thanks Again Casa Ford!

FELY1313

Jul 18, 2011

POR ESTE MEDIO QUIERO DARLE LAS GRACIAS A MR. OCTAVIO LOPEZ DE CASA FORD, POR SU GRAN PROFESIONALISMO Y AYUDA QUE ME BRINDO EN LA COMPRA DE MI AUTO NISSAN 2008. ESTE ES MI TERCER AUTO QUE COMPRO CON MR. LOPEZ Y SIEMPRE SE HA CARACTERIZADO POR SU AMBILIDAD Y PROFESIONALISMO. EN UNOS MESES ACUDIRE CON MR, LOPEZ PARA LA COMPRA DEL AUTO DE MI ESPOSA .GRACIAS OCTAVIO.FELIPE LUNA07/17/11

LowderRob

Jul 18, 2011

My experience with Casa Ford and their employees was terrific. Josh went the extra mile when another dealership had already failed to. With a very specific set of preferences, Josh found me the exact vehicle I was looking for, and I couldn't be happier. It's great to know that Josh truly went to bat for me when finding my car proved far more difficult than we had thought. Once the vehicle finally arrived, I was once again impressed by Jason's customer service, and him being a Tool fan was just the icing on the cake. I am truly grateful for both Josh and Jason's hard work and great attitude, and will gladly refer anyone else looking for a vehicle to these employees of Casa Ford.

rayitomtz

Jul 18, 2011

I found Mr. Lopez to be very courteous and helpful in the selection of my car. He took the time to explain to me ALL of my options.He was very well spoken and he made me feel right at ease. He was honest and sincere .I can tell right away when someone is not truthful, in other words, no bu........... I will recomend him to anyone I know that is looking for an honest deal and excellnet service. Thank you! Maria Martinez

adamandashleysugg

Jul 17, 2011

Josh was one of the best dealers we have ever worked with. He wasn't overly aggressive with the sale and gave us time and space to talk things over when we couldn't decide. He ended up extending an offer to us that we just couldn't refuse and we got just about everything we were looking for in a new car and more! We love our 2011 Escape more and more everyday. My husband has already recommended Josh and Casa Ford to a few buddies at work and will continue to do so. We walked into this dealership unsure if we actually were ready to trade in our vehicle and ended up going for it and got something so much better.

Texastexas95

Jul 17, 2011

Couldn't be happier with the service I have received from the guys at Casa Ford. This is my second purchase from Casa and I'll be making a third a few months from now. It's nice to know that people will actually go out of their way to help others still. Thanks, Jacob Cope II

asc709

Jul 15, 2011

Mike was great and helped us find the perfect vehicle for my family. He remembered us as visiting him at the dealership months earlier and briefly discussing a possible trade-in. He took his time and worked with us as we browsed all of the SUV's. He helped us to secure the best deal while taking all of the rebates that were available. We love our 2011 Ford Edge and all of the great features that Mike patiently detailed and demonstrated for us. I will recommend Casa Ford and Mike Rivera to anyone looking for a new vehicle.Also thanks to Jeff Curtis for all of the help he provided in an extended warranty and explanation of gap coverages.Casa is a great place to buy a car!

fordfushion

Jul 15, 2011

Mike was a very professional and knowledgeable salesman. He explained all the options and features of the auto. He was very courteous and respectful. The overall atmoshpere at Casa Ford was friendly, courteous, and respectful. The overall experience was gratifying.

ChavezSanchez

Jul 14, 2011

When we visited Casa Ford we met with Mr. Rubio on a Friday evening. He was very helpful in explaining the types of vehicles he has and explained the differences to us. We were looking for a truck to fit a family of five, so he showed us a couple of trucks, and we advised him we were looking for something greatly priced and he showed us the trucks he had on sale, he even lent us one to see if that is what we were looking for. so we kept the truck the whole weekend, and were able to test drive the truck to make sure we like the truck. We went back on Monday and decided that we did not like the color, and he then showed us a F150 that was advertised $24950 for a 2011 V6 super crew. We test drove it and he explained the whole vehicle and we decided that this was the trcuk we needed for the family. We recently made a trip to San Antonio and I called Mr Rubio when we came back because the truck did AWESOME on gas. We drove it for 425 miles before we had to fill it up again. I have had many other vehicles and i must say that the Ford F150 that Mr. Rubio sold me was the best deal that I made in a long time and the price was super!! If you ever need to buy a truck or car please see Mr. Darel Rubio he is funny, and just knows the Ford vehicles as he was able to answer all my questions.Thanks Darel we not only saved money for buying this truck, but on the gas and we were able to spend all the extra savings on the family! Thanks Ford and Mr. Darel or shall we call him Mr. Awesome!!!!

mattheworona

Jul 14, 2011

This is the third car I've bought from Joe and I'll keep buying from him as long as he's selling. From my very first visit, he did an excellent job of not acting like the typical sales person and actually made you feel like you've been friends for the longest time. That is exactly what's made it so easy to keep returning and buying more cars from him.Joe goes out of his way to make sure you have the best experience possible when shopping for a car, and when you finally found the car of your dreams he works even more magic by getting you the price you need. I don't know how he does it but if you are just upfront with him, and don't play the haggle game, he will -- somehow -- get you the price you're most comfortable with.Just because you've bought your car doesn't mean your time with Joe is over. He bakes you a chocolate cake! How awesome is that! If it wasn't cool enough that you just bought a nice car, he sweetens the deal (pun intended) with cake. Joe is a solid guy. You can't go wrong if you head over to Casa Ford to ask for his help specifically. Oh, and I almost forgot; the finance lady was also a huge help. I'm so sorry I forgot her name but I think it was Patsy. She helped me by finding money that I didn't know I had. She used the leftover warranty on my trade-in as the down-payment for my new car. They're just full of surprises over there at Casa!

carlose243

Jul 12, 2011

DARILL RUBION VERY OUTSTANDING SALES GUY. VERY KNOWLEGEBLE ABOUT HIS PRODUCT. HE HELP ME FIND THE RIGHT VEHICLE FOR ME. VERY PRESENTABLE AS WELL, GREAT POSITIVE ATTITUDE TOWARDS THE CUSTOMER. BEST CUSTOMER SERVICE I EVER HAD IN DEALERS.

gaspar2011

Jul 11, 2011

The reason for our visit to Casa Ford was to get information about a new car. My family was greeted by Darrell Rubio, from the start Mr. Rubio was very friendly and made our car search great. We actually ended up buying a new F-150 and the process was very good. The entire staff at Casa Ford was very helpfull in helping us with our trade in and making our car buying procees a great one. I would recommed this dealership to all of my friends and family and also would recommend Mr. Rubio as the salesman, as he made our car buying experience a good and enjoyable one. Jorge and Rebecca Gaspar

georgiaboy42

Jul 8, 2011

My wife and I went to Casa looking for a used truck, when we got there we were greeted by Darrell Rubio, usually I like to look around by myself before talking to a sales man, because my experience has been that they are usually over bearing and just want to make a sell. Darrell was friendly and professional and he made us feel like he had our best interest at heart. I have been to dealership where they are only concerned about making a sale and thats it. But Darrell took his time and showed us what they had to offer and gave us all the pros and cons. It continued inside the dealership with Alex Aguirre and Patsy Soto. Alex did everything he could to make sure we got the best deal possible. We had to come back the next day because it was late in the evening when we got their and Alex assured us that we would be in good hands with whomever help us the next day. And he was correct. Patsy was very nice and friendly. We are very happy with our 2006 Blue Ford F-150. It was exactly what we were looking for.Thank you Casa. I will recommend you to any of my friends looking to purchase a vehicle.

BudCran

Jul 2, 2011

We first contacted the gentlemen before visiting and found them to be very helpful over the phone in helping us find the vehicle that we would like to buy. When we visited the dealership courtesy continued with helpful suggestions until we decided on the model we wanted. We ordered the car which happened to be inbound and when it arrived they had it prepared before we arrived to accept it. They both worked on education us as to the differences between the old car and this new one. This was almost like attending school and they did not try to shortcut the process. They called the day after delivery to see if all was ok. Very complete and professional representatives of Casa Ford. I would recommend them and return for future purchases!!

maxwellsprks

Jul 1, 2011

Team Leader Cesar Macias and Sales Representative Adan Moreno are some of the finer standouts at this dealership. They went above and beyond normal sales protocol. They proved Casa Ford is an example of how car sales professionals and customer service should be. There honest and truly caring sales force applies low pressure sales tactics while aggressively trying to understand your personal car needs. In my particle case, my wife and I walked out of the dealership feeling exceptionally satisfied after the purchase of a late model Explorer. We will be returning customers and will tell our friends where to buy their next car!

Raptor92802

Jul 1, 2011

The overall experience in purchasing a new vehicle from Case Ford was a welcomed one, many buyers do not welcome the pushy salesman that hover around in the customer parking lot waiting to pounce on perspective buyer; at Casa Ford this was not necessarily the case. In fact I was first contacted by Adan Moreno over the phone due to a internet questionnaire I posted to the dealership, Adan answered all my questions and even alternatives for me to explore at Casa, Adan was the most professional person I have dealt with - not only purchasing a vehicle but in business in general. Adan Moreno was motivated and made sure as a customer I purchased what I wanted and took steps to make the whole experience smooth and easy. Being in a military community Casa Ford takes pride in adhering to the needs of military members, it is appreciated that one dealership and its staff can demonstrate respect and professionalism to those in uniform. Ultimately, I am very happy with the 2011 Ford Raptor I purchased; due to Adan going above and beyond his position, I feel that he represents Ford Motor Company and Casa Ford as a premier asset and professional.

Eric Fraley

May 13, 2011

I have bought 3 vehicles from Casa Ford, all 3 from Mike Rivera. Mike took his time with us and gave us excellent service.My neighbor bought a vehicle from Casa Ford and told me the exact same thing about his salesman. I have used various car dealers throughout my 25 year Military career, this one is the best by far. I have recommended this dealer to numerous other Soldiers.

dgmond

Mar 21, 2011

Yamil Yanar is a great person. He took the time to show me all the F150s that were on sale and ensured I got the one I wanted. He worked hard and got me more for my trade ins and made sure I received all my rebates. He was very patient and explained all the trucks features like Sync to me. He went on a extended test drive to made sure that I would like the vehicle and it would meet or exceed my needs. I give him 5 out of 5 stars.

ralliance

Mar 21, 2011

Mike was amazing. He was able to place my family in a vehicle that perfectly met our needs within one day. Awesome service, great value and wonderful atmosphere!!! Mike even helped get a deal on getting extra keys made for our new Hyundai. His dedication to customer satisfaction is without equal.

Bclayville

Mar 16, 2011

We needed to get a used car in a specific budget. Jeff and Vidal were spectacular in meeting our needs and hearing our concerns. Ended up with a great vehicle and were treated professionally the entire time. I will come here for every vehicle! You can relax and know they are being honest with you:-)

ChrissyTorres

Mar 9, 2011

I did not intend to buy a car for my son that day but the service and the deal they gave us was to good to pass up. My dad and I intended to just start looking for a nice used car for my son who is graduating from high school and will start college in the fall. We had stopped at 3 other dealers and were disappointed in what they had to offer. We decided to try one last dealer and that was at Casa. I am so glad we did. We were greeted promptly by Vidal Casares. He was friendly and took the time to find out exactly what we were looking for. He showed us a couple of vehicles that fit our description and then we took a test drive and decided on the Ford Escape. Everyone at Casa was friendly and made us feel welcomed. Vidal and everyone else involved took the time to explain everything to me. After I surprised my son with his car, Vidal invited him back to explain all of the controls, etc. with my son. I really appreciated that he took the time to do this. It made my son feel like the car was actually his. I highly recommend Vidal and Casa Ford to anyone looking to buy a car.

dalebaugh

Feb 25, 2011

On the sales side, Ben Pena has always gone more than the "extra mile" to make sure we received the exact car we were wanting (over multiple car purchases)and at the best possible price. He has always been friendly and helpful in the selection process, finding exactly what we wanted, and through the purchase. On the service side, Tony Gonzalez in the service department has always been very helpful in assisting us in keeping our Fords running at their peak performance by providing friendly service advice on exactly what needed to be done to the cars.These are the two Casa Ford employees that we always see whenever we need a new car or require service.

pbish

Feb 19, 2011

We had bought a F250 Deisel Pickup from this salesman and dealership a few years back. When we had a really bad experience at our local dealership here in Deming, N.M. I looked in the glovebox and found Mr. Pena's card. I called him and described what I was looking for and he called back with a few I might be interested in. I told him which one I really wanted to see and he saved it until I could get there. All the employees were extremely friendly and helpful. Mr Pena and the finance officer we worked with went above and beyond to expidite our sale and get us on the road home all in one day. We will contact Mr. Pena when we want to buy again. We won't ever use our local dealership.

jakenmaita

Feb 18, 2011

I wentt to look at cars and I am used to the salesman being really pushy and annoying and even sometimes smelly and I was very impressed with Mr. Octavio Lopez, he was very friendly and was vey good looking and smelled great! (Not that I was looking for a great smell but remembered the other salesmen that dont' smell all that great)I can't buy right now because I don't have my incometax return yet but I will look forward to coming back. The salesman knew a lot about vehicles and I will sure go back.Thank you Casa Ford!! And thank you Mr. Lopez

Linda Corley

Feb 18, 2011

Ben Pena is awesome. He answers every question. If he doesn't know the answer, he finds it. He never makes one feel stupic. I know the difference. I personally have bought cars as a women, and the sales person immediately turned from me to talk to the gentleman with me.

corina_gnzlz

Feb 17, 2011

I was referred to Ben by my Sister and she had mentioned that Casa Ford was "Military" friendly. Being an Active member of the Air National Guard at the time, I put him to the test. Casa Ford was excellent and changed me from a "Chevy" girl to a "Ford" girl! My Lincoln MKX is the bomb! All I had to do was tell Ben what I wanted and in what price range and he delivered with no pressure or "pushy" attitude. I am hooked with Casa and now that I have retired from the Air Force, I will be looking for a new Ford soon! I must also give the Service Dept kuddos, Ben told me that they were the best and they absolutely are! Every time I have had my MKX serviced, they were professional and took care of me right on the spot and when I was in uniform, they always thanked me for my service. I am definetly sticking with Casa Ford!Retired Master Sergeant Corina GonzalezEl Paso, Texas

kkelton

Feb 11, 2011

We have purchased 6 new pickups from Mr. Ben Pena. He is very trustworthy & reliable. A couple of instances Mr. Pena had to hunt outside of Casa Ford for our specifications. Ben hunted & found just what we needed! Casa Ford has been great to Merryman Construction & we appreicate the low bids for all 6 of our great Super Duty Pickups. Looking forward to many other fleet purchases from Ben Pena & Casa Ford!

Bam Bam

Feb 10, 2011

I purchased a used mustang and later traded it in for a new 2010 F150 Truck. I was served by Ben Pena both times and was totally satisfied each time. He listenened to my needs and found the best match for me and my family. Ben was invauable and was very attentive to all questions posed and needs. I would not hesitate to go back or to refer anyone to Ben. I and sent several friends to him and have always gotten positive feedback from my referrals to Ben. The F-150 I currently have is an awesome vehicle and plan to keep it for years to come. Anyone who reads my review should be assured that Ben probally the best salesman at this dealership and that the dealership itself is great!!!

DCarson

Feb 10, 2011

I have been buying cars from Casa Ford for 20 plus years and have delt with Ben Pena for all of my car purchases. Bens kownalge of the business is second to none and will work to get you what you need. Ben is honest and will not over sell to make a buck. I strongly recommend Casa ford for all of your automotive needs from parts to service and Sales or just stop by to say Hi, any employee will greet you with a smile no matter what you need.

spacecadet2000

Feb 10, 2011

I bought my truck last year at Casa Ford and had been recommended by friends to go with Ben Pena because he was very knowledgeable about his vehicles. When I met him and we talked about what I was interested in, he really listened and helped make suggestions as to what types of vehicles were available, prices, options, extras that were available. He showed me a few of the trucks, mentioned prices and options to think about. He gave my friend and I time to look around to compare and see what I would be interested in without pressure on him to "sell me the expensive one". Other than price only, he gave me lots of information about each truck so that I could make a good decision on my own. My friend who is a mechanic, was impressed with his knowledge about the trucks and told me just about any truck would be a great choice. I finally chose an awesome Ford F-150 and his help with the paperwork was great. He was also able to get me a great trade-in price for my old truck that I had bought there 15 years ago! Like they say, build Ford tough! Ben was great and even called back later on to see how I was doing with my truck, twice! He was even nice enough to introduce me to some of the staff members in the service department in case I needed any help with anything from oil changes to basic vehicle care. They were very nice too. If and when it is time to get another truck, Casa Ford will be the place again! And I will recommend Ben Pena to my friends and family for all their vehicle needs! Thanks BEN!!!

imorales

Feb 9, 2011

WE WOULD LIKE TO THANK BEN VERY MUCH.HE IS A REAL FRIENDLY PERSON,AND KNOWS WHAT HIS CUSTOMERS LIKE.HE HAS HELPED US VERY MUCH WITH OUR COMPANY TRUCKS. AND ALSO WITH ALL OF OUR FAMILY CARS TOO. I WOULD RECOMMEND ALL MY FRIENDS AND FAMILY MEMBERS,THAT IF YOU ARE LOOKING FOR A NEW OR USED CAR GO SPEAK TO VENTURA.HE WILL BE MORE THAN HAPPY TO HELP YOU.BEN A SPECIAL THANKS FROM SAMANTHA.SHE LOVES HER MUSTANG.THANKS FOR EVERYTHING,I THINK WE WILL BE PAYING YOU A VISIT SOMETIME SOON. SINCERELY, ISMAEL & ALICIA MORALES

LynnA

Feb 9, 2011

Over the years, we have dealt with Ben Pena for all of our business vehicle needs as well as our personal needs. Ben is knowledgeable, friendly, extremely customer oriented and just a great guy to work with. We appreciate his expertise and willingness to make our buying experience a pleasant one. Casa Ford and Ben can count on our continued patronage. Thanks Ben!Hugo ArellanoEl Paso, Texas

chynablu02

Feb 7, 2011

I have purchased 5 trucks over the years from Ben Pena. Ben has always been there to help me select a truck and to get me the best price possible. He is a pleasure to work with and I highly recommend him to all of my friends. Even when there might be a problem, I can still find Ben and know that my problems will be taken care of quickly. I will be back when I need to replace my truck again. Thank you for everything, Ben.Mike Sullivan

elpasord

Feb 7, 2011

I have purchased my last two new trucks from Casa Ford. Mr. Ben Pena has been my salesman both times and the experiences have been great. His experience in the sales department, and the back up he gets from the Casa Ford management make up a great team for the car or truck buying public. I would recommend Casa Ford and Mr. Ben Pena in person to anyone looking for a great deal and great service afterthe sale. Multiple "Presidents Awards" from Ford Corporation to Casa Ford do not lie. They really are "The Nice Guys" as their ads state. Robert D. Smith

rreilly

Feb 5, 2011

The family has been buying/leasing Ford vehicles from Casa Ford since 1992. We just leased a 2011 Edge, which is vehicle #15, and we have always received exceptional service and follow-up. Casa Ford has always been able to provide pricing and financing that is a win-win deal without the major haggling. For our last several vehicles, a major part of this service and success has been our salesman, and friend, Ben Pena. Ben always goes above and beyond to ensure satisfaction and success. If you have a question, or concern, regarding a purchase, Ben is always there to assist. Want to just browse and gather information on several vechicles? Ben is there to assist and it is not a problem. If Ben does not have the answer or information, he will research and get back with you promptly. Ben has a genuine love for pursuit of detail and satisfaction. Since we have gotten to know Ben over the years, what a wonderful suprise to complete the delivery of our new Edge and find the sound system pre-programmed by Ben to some of our favorite stations and songs! This attention to detail and satisfaction is why I will be visiting Ben and Casa Ford soon for vehicle #16.

jimschure

Feb 4, 2011

I have known Mr. Pena for 30 years but had never purchased an automobile from a dealership as I was concerned about the way most dealerships treat the customer. With Mr. Pena it is very different, he takes hiany one looking to purchases time making sure that he knows what it is the customer wants and after i told him what is was I was using this truck for made his profesional opinon on what I needed. And he was dead on with his information and very professional never pushed or rushed me into a decision. He also introduced me to the service managers and tecnical advisors for future help. I would recommend Mr. Pena to anyone looking to purchase a new or used automobile or truck. I purchased a 2011 f-350 drw diesel with the new 6.7 its an awsome truck,i pull a 48 foot enclosed race trailer that weighs 15000 lbs no problem. Thanks to Mr. Pena, I would have made a big mistake if not for him. Jim Schure

srosastx

Feb 4, 2011

We have been doing business with Casa Ford since 1995 and have purchased 9 vehicles from the same sales person each time, Ben Pena. We wouldn't use anyone else. If Ben wasn't there we came back when he was, we didn't want to use anyother sales person. Ben was attentive and he always made the deal work to the advantage of both parties. He was not only our sales rep, he became our friend. The first vehicle purchased was a car for our 17 year old son, which had a standard transmission. Ben took the time to teach him how to change gears without "jumping". We have since bought vehicles our two girls and ourselves, all from Ben. Several years ago I told Ben that with buying so many vehicles the 10th should be free (number 10 is next!).

jb1

Feb 3, 2011

I have purchased or leased 7 vehicles from Casa Ford since 2001 and all from Ben Pena. Ben is the only salesman I will buy a car from. His thoughtfulness and consideration for my wants, needs and budget have not gone unnoticed nor unappreciated by me. If you are in the market for a new or used vehicle and do not want the stereotypical "car salesman treatment" the Ben Pena is your man and Casa Ford is the dealership I highly recommend.

wesdkm

Feb 3, 2011

This is a top flight dealership. They work with you on getting and giving you the best price for new vehicles. There service is tops. I highly recommend Casa for New/Used and all service. The sales person I deal with Mr. Ben Pena is the most professional I have ever worked with ever.

jpspranch

Feb 1, 2011

We purchased an F350 in 2004 from Casa Ford. We loved our truck, we loved our service dept at Casa Ford. In 2009 our F350 was stolen and we were devastated. Once we settled with our insurance, we of course went straight to our Casa Ford dealer. Ben Pena treated us with kid gloves, he was compassionate and caring. Talking with Ben about our options and the product knowlege this man has, we decided to purchase a new F150 4x4. It was the most plearsureable experience we have ever had. At Casa Ford customer service is the number one goal for these wonderful people. This shows in every department. Our experience with their service dept and Jeff Gahan and all the guys is something you just don't find anymore. Tim Coltharp helped us find a used Ford Fusion for our daughter and all she has to do is call up any of Casa's employees and they take care of her, too.Thank you Casa Ford for always taking such good care of us!

Richard Velasco

Feb 1, 2011

Mr. Ventura,Has been one of the most Helpfull salemen to help our companyfind what ever vechile we are looking for. He has always found the best deal possible for the company. He has always answeredany and all question we may have.He also follows up after we puchase the new truckto make sure we are satisfied with the puchase.Thank You,Richard VelascoBranch Manager915-532-7408

rkuykendall

Feb 1, 2011

My brother-in-law and I each bought a new F-250 with the new diesel motor. We absolutely enjoyed working with Ventura "Ben" Pena. He was friendly, professional, and very knowledgeable about the line of Ford products. He took the time to introduce us to the service department personnel so if we ever needed service (first oil change was free) we would feel comfortable coming in. Fortunately, neither of our vehicles has needed any service. I would recommend Ben and Casa Ford to anyone who wants a quality vehicle at a good price and excellent customer service.

sgmagarcia

Jan 31, 2011

Have dealt with Casa Ford since around 1992 and MR Ventura Pena, always goes out of his way to ensure that we are totally satisfied before we make the final committment. We have purchased, leased, and/or traded for new as well as used vehicles for ourselves, family, and friends. Time and again, MR Pena is always patient, cool calm and collected. He is an Outstanding Salesperson.

tmdominguez

Jan 31, 2011

My rate is based on the good service the dealership offers. I am very satisfied with the dealerships quality of work. Mr. Lopez is an assest to the company. His assistance was very helpful when making our decision on what to purchase. He was very attentive and perfectly understood our family needs. We would not hesitate to recommend the dealership and especially recommend Mr. Octavio Lopez. Thank you for taking my opinion into consideration.SincerlyKathania Dominguez

Joaquin and Lorinda Tadeo

Jan 30, 2011

My wife and I were visiting family in Weatherford, TX when we chose to visit regional Ford dealerships. We were uncomfortable not supporting our local dealerships in El Paso, TX and we called Casa Ford. We spoke to Mr. Ventura "Ben" Pena. Via cell speakerphone, my wife and I described the features, model, and price range we required for our purchase. Mr. Pena stayed in contact with us and within an hour we had purchased a 2010 Ford Fusion, sight unseen. Upon returning to El Paso, on Monday, my wife and I closed the deal on the car. I use this experience as an example to teach my students the concept of relationship marketing. Mr. Ben Pena went above and beyond what I perceive to be required of a salesperson. When my wife and I are ready to purchase another Ford vehicle, we will return to Casa Ford and demand Mr. Ben Pena as our salesperson. Casa Ford has a slogan, "Home of the Nice Guys". Mr. Ben Pena is definitely one of the nice guys. Joaquin and Lorinda Tadeo

bowden

Jan 29, 2011

The salesman was AWESOME! He showed me only what I was looking for and didn't go outside what I was willing to spend. I got top dollar for trade (which I wasn't expecting) and this made me just as happy. I would go back to visit Ben for our next purchase in the future.

rockselpaso

Jan 29, 2011

Octavio was extremely helpful and professional! Best part is they werent pushy or agressive, just informative and polite which is rare these days and was a far cry from the other dealerships we went to. This dealership is not as pretty as some but it is more like the old days down home kind of feel instead of the shiny flooroom dealerships, which is kind of nice. We were looking at the new 2011 Ford Explorer and they had a few selections in stock although not a great selection since the vehicle is pretty much new to the market. Octavio did offer to find whatever color and combo we needed and did offer to work with us on whatever we wanted. We saw a black XLT and a Pearl Limited and we took it for a test drive. It was a great ride although we are still going to look at the BMW X5 and some other selections before making our final decision. I would really reccommend you talk to them if your in the market for a Ford, seems like a really nice down home place and you cant beat Octavio for professionalism and for an experience where they arent trying to sell you or push you into something but instead are trying to help you get what you want.

cp79912

Oct 19, 2010

Absolute pleasure working with Casa Ford. I have had to go back two times for explanations about the car that I didn't understand. They were happy to see me and made sure I understood each time. Never felt like I was a "bother" to the dealership any time.

jpabutap

Sep 7, 2010

We would like to personally thank Mr. Yamil Yanar for making the purchase of our new 2011 Ford Mustang a truly wonderful experience. We just returned from our first roadtrip to visit our daughter in Houston, TX and we were extremely pleased with the Mustang's handling, comfort, and it's V6 305 horsepower. We averaged 31 mpg at 80 mph (sometimes more) and were very happy at seeing how economical it makes taking long roadtrips. Mr. Yanar really took his time to explain all of the Mustang's features, warranties and how Ford stands behind it in quality. He always answered our questions and made it the best car buying experience we've ever had.

Jolivo

Aug 31, 2010

Mr. Macias was professional. I usually do not have a good experience with other dealers, but Mr. Macias made me feel at ease. I was not pushed. Mr. Macias knew his info. I was not sure what brand to buy. Currently I own a gmc and a Dodge. Like where Ford is going with its vehicles. My visit with Casa Ford and Mr Macias has pursuaded to defect to Ford. I would definetly visit again and refer him to my friends and family. Thank you.

omaldo02

Aug 31, 2010

We tried other dealerships before visiting this dealership. The other guys had a difficult time trying to accept our trade-in and give us a new car. They were asking for payments that were beyond our means. We were disappointed and almost gave up.Luckily, we met Darrell Rubio. He was very friendly and encouraging. He told us exactly how it was and our chances of getting a new car. We knew it would be difficult because nobody else could do it. Darrell kept working with us until we found a vehicle that could help us trade-in our vehicle and keep the payments of a new vehicle within our budget. We feel very lucky. We believe that Darrell is a hard working and honest man. His great attitude clearly reflects the dealership's committment to customer service.

yoshblue22

Aug 31, 2010

As a student at UTEP, I wanted to make sure that I was making the right decision on my second vehicle purchase. I had been to different dealers and eventhough they had what I was looking for, I wasn't nearly convinced of the information I was obtaining. Good thing I had done some research. When I walked into Casa Ford I knew I was at the right place, I could feel the positive energy and the staff was very friendly, everyone was all smiles. I want thank you all for the great service you provide.

yoshblue22

Aug 30, 2010

I would like to thank Cesar Macias for the great experience that I had while purchasing my F-150. He made my buying experience fun, and enjoyable. Iam extremely satisfied with my purchase and with the decision that I made with his advice. He made me and my family feel at home, offered me something to drink and gave popcorn to my kids. He had the truck ready to be deliver by the time we got out of finance. This was the best experience ever. Thank you CASA FORD for a great staff.

1mercury

Aug 29, 2010

We are very pleased with Casa Ford and Salesperson Darrell Rubio. We purchased a 2010 Ford Escape (Sangria Red). We were not planning on purchasing a Ford, however Darrell ensured us that the Ford Product was a reliable and safe vehicle. After three days of deciding what color and engine size that we wanted, Darrell insisted on the six cylinder engine with the fancy chrome wheels. This small SUV is beautiful!...Thank You Casa Ford.

normaep01

Aug 27, 2010

Mr. Cesar Macias was extremely helpful when I visited your dealership. He made me feel very comfortable when I visited your dealership, as he was not pushy at all (unlike other car salesman I have come across). I really admired his patience and the way he took care of my needs. Financing was great and I was in and out in no time. I plan to refer friends and family and will certainly return in the future.

naggamboa

Aug 25, 2010

The minute that we walked into the dealership and were met by Mr Macias & he made us feel welcome at the dealership. He asked us what we were looking for. He did everything he could to get us exactly what we were shopping for and at the price & payment we were looking for. His product knowledge and professionalism were outstanding. He is an asset to Casa Ford and The Ford Motor Corporation. We will not hesitate to recommend him and Casa Ford to all our friends and family knowing that they will be treated in the most professional and competant way. If we ever need another vehicle we most certainly go backand talk to Mr Macias without hesitation.

glerma

Aug 23, 2010

Kept a good relationship with both Dealer and Salesmen. Has been very helpful since the sale. The autoshop at casa ford and their forman and mechanics har so helpful and very coutious. Cesar has remain in contact with me letting me know he is there for anything that comes up with the car.

Olympia

Aug 23, 2010

I am 100% satisfied with Darrell and everything he has done and assisted me with. He is an awesome individual. I'm glad that this first experience of purchasing a vehicle was done here at Casa Ford. I'm hoping with time I can come back and purchase my next vehicle.

rarriola

Aug 23, 2010

I purchased a new Ford F150 and Cesar was very helpful - he is very knowledgeable on Ford vehicles. I was amazed at the fact that he went as far as explaining every single detail from bumper to bumper - interior to exterior (information I never imagined to receive). This made my decision to purchase even better! Mr. Macias is greatly commended for his hard work and dedication to helping me get the financing I needed. I will definitely recommend Mr. Macias to my family and friends!

Diana Delgadillo

Aug 20, 2010

Cesar Macias has been extreme helpful in locating a used vehicle for my daughter that I have decided to look into a new vehicle for myself in the near future, with Cesar as my dealer. I have dealt with dealers before and I actually walked off the lot because those dealers were always looking around, as if I was not going to be a buyer because I guess I asked to many questions. Cesar on the other hand never gave me the impression that he was to busy for my silly questions. He is a very friendly and helpful individual that he made the process go very smooth, once I decided on the vehicle for my daughter. I highly recommend him and I will definitely be calling him again for my new vehicle.

lcmartinez

Aug 19, 2010

I purchased a 2009 Ford Escape. Cesar was very helpful and very genuine. He helped put me in the right car. To this day he continues to help me in any questions I have. Cesar works hard to please his customers and makes sure that each and everyone one of us is completely satisfied. I trust in Cesar so much that my two children have purchased a car from him as well. Thank You Cesar.

snickb1211

Aug 19, 2010

I was treated with respect and was not hassled to make a decision. My oppinion mattered and Cesar did everything in his power to make me happy about the transaction of my vehicals. This is my second car purchased from Ford under Cesar Macias and it will not be my last. Not only was Cesar helpful but the entire staff was exemplary.

Northeast

Aug 18, 2010

I purchased a 2007 Lincoln MKZ....I was planning on buying a Ford Fusion, however Mr. Rubio showed me a Lincoln that I was very impressed with. I am a very happy and satisfied customer. In the past I purchased a Ford Taurus from Casa Ford that is very reliable. Thank You very Much for your excellent customer service. Thank You Darrell for all your help.

1212munoz

Aug 14, 2010

We purchased a 2009 Nissan Altima. Darrell Rubio was very helpful and spent about six hours with us to find the right vehicle that we wanted. Darrell even took us to lunch. We love out new Altima. Thank you Darrell and Casa FordThank YouIssac Gonzales and Evey Munoz

Torrez

Aug 13, 2010

I purchased a 2011 Lincoln MKS from Casa Ford....The car is beautiful!....Darrell was very kind and went out of his way to make my purchase so easy....he had the car detailed and provided tint for free....Darrell spent alot of time going over the car as it has many neat features....I would also thank Humberto Rodriguez as he was very kind.

glennanne

Aug 12, 2010

Jason was attentive, knowledgeable, and patient. He went the "extra mile" by offering to meet with us to explain the Sync program and teach us how to use it, and he did. He also came to our house to pick up a paper that was needed for our trade-in. He is courteous and easy to talk with and made our experience with Casa Ford very enjoyable!We also appreciated the help given to us by Will Wautlet who answered all our questions about the best car to buy and introduced us to the salesman.

ShineyTruck07

Aug 12, 2010

We were promptly helped to find exactly what we were looking for with no presure to buy. Darrell and the other staff worked to get us a great deal and helped us finance our truck at the payments we were willing to make. Our vehicle buying experiance was great and we will be recomending Casa Ford to everyone we know.

cito1

Aug 8, 2010

When dealing with car salesman I feel very intimidated because I have very little knowledge in vehicles as well as financing. When I inquired on-line about a truck I was interested in, I was contacted by Casa Ford and Mr. Vitela in a prompt and very professional manner with a variety of vehicles to choose from. I was impressed with the knowledge of each vehicle Mr. Vitela had in both the cost and features each vehicle had to offer. The relief I felt was incredible because I had finally found someone who understands and cares. I chose to do business with Mr. Vitela and Casa Ford because he told me exactly what I needed to do in order to get the payment I wanted and there were no surprise cost that arose. Previously I had never done business with Casa Ford, but after this expierence I will definately return knowing that this dealership stands behind their product and is very honest and knowledgable when answering questions a customer might have. I love my truck and couldn't have asked for more, thank you Mr. Vitela and Casa Ford.

MANNYE3

Aug 6, 2010

AS A SATISFIED CUSTOMER AND LONG TIME FORD OWNER, I WOULD LIKE TO EXPRESS MY SATISFACTION AND DEALING WITH MR. ROBERT VITELA. HE AND HIS STAFF HAVE MADE MY DRIVING EXPERIENCE TO BE SAFE AND SECURE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP, SINCE I HAVE DRIVEN FORD VEHICLES ONLY ALONG WITH MY FAMILY, THEY ALL DRIVE FORD TRUCKS. AT THE PRESENT, I DRIVE A 2001 EXPLORER AND BELIEVE IT OR NOT, IT RIDES LIKE A NEW EXPLORER, THATS WHY I WOULD NEVER CHANGE MY MIND ABOUT DRIVING A FORD. THANK YOU AGAIN FOR HAVING SUCH HIGHLY EXPIRIENCED STAFF AND MANAGEMENT LIKE MR. ROBERT VITELA THAT MAKES YOU WANT TO BUY A FORD.

les5811

Jul 15, 2010

I purchased an Explorer in 2006 and knew I had to return for my new Edge!!! My salesmen was amazing!!! I could not have been more impressed with the kindness and the professionalism that I encountered. Not to mention the price was spectacular!! I received such a great deal and I love CASA FORD. I only recommend them! They are the best!! Best SERVICE, best PRICES, best PEOPLE!!! Don't go anywhere else you'll be disappointed!! CASA FORD is the only place to buy.

dvsdance1

May 7, 2008

My experience at casa ford was great. All the employees were very attentive and I was satisfied with my purchase. I was never a true supporter of the Ford brand but now I will always have ford in mind. I am a proud owner of a 2007 Ford Fusion and I love my car...