Used Cars for Sale at Cavender Cadillac in San Antonio, TX

Jobrtax

Feb 21, 2013

Ed Noriega and Kevin James are a tremendous asset to a already stellar dealership. They are honest, fair, professional and friendly. My family has now purchased four cars from them and Cavendar Cadillac ; every experience has been great. The costumer truly comes first at this dealership.

pmason81

Feb 15, 2013

It was a great pleasure in dealing with Kevin James, no high pressure sales! We would definitely do business again in the future!!Thanks for experience Kevin.

vr2013

Feb 10, 2013

I researched on the internet and circled 4 dealerships I was going to visit. By geographic default I was the closest to Cavender so I had stopped there first. Kevin was wonderful to work with, not pushy, completely genuine and really super nice. Mentally, I was just looking and going to go home after visiting the different places then make my comparisons but it didnt happen that way. Kevin and his manager (Ed) really went out of their way to work with me and I really appreciated that. This is my first experience buying a car at the first place but I would do it all again. Thank you guys!

ABENITEZ

Feb 1, 2013

I RECENTLY PURCHASED A CADILLAC ESCALADE FROM CAVENDER CADILLAC IN SAN ANTONIO, TEXAS. KEVIN JAMES WAS MY SALESMAN &I WOULD HAVE TO SAY THIS IS PERSONALLY THE BEST SALESMAN I HAVE EVER PURCHASED A VEHICLE FROM. FROM THE FIRST DAY THAT I HAD SPOKEN WITH HIM ON THE PHONE HE WENT OUT OF HIS WAY, FROM PICS TO VIDEOS KEVIN SENT ME EVERYTHING I NEEDED TO ASSURE ME THAT THIS WAS MY DREAM CAR. SINCE THIS WAS ONLINE I WAS NERVOUS ABOUT TRUSTING THE PICS AND THE VIDEOS BUT I CAN MOST DEFFINATELY SAY YOUR EYES ARE NOT FOOLED!! THE CAR WAS EVEN BETTER IN PERSON!! I FELT CONVINCED ENOUGH THAT THIS VEHICLE WAS IN EXCELLENT CONDITION SO I WENT THROUGH WITH IT AND PURCHASED THE VEHICLE. THE BEST THING ABOUT IT IS THAT SINCE I LIVED SO FAR AWAY KEVIN BROUGHT MY CAR TO ME! I NEVER ONCE TOOK A STEP ON THE DEALERSHIP IT WAS ALL DONE FROM HOME! HE MADE SURE I WOULDNT HAVE TO STRUGGLE TO MAKE TIME TO GET OUT THERE SINCE IT WAS SO FAR. I JUST ABSOLUTELY LOVE LOVE LOVE MY CAR! AS KEVIN SAYS "ONCE YOU GO ESCALADE YOU NEVER GO BACK"!!I GIVE HIM A 10+ FOR EXCELLENT SERVICE AND I CAN DEFENITELY SAY THAT I AM GOING TO GO BACK WHEN ITS TIME FOR MY NEXT ESCALADE :) ASK FOR KEVIN JAMES HE WILL MAKE IT HAPPEN!!!

paulagarrison

Jan 17, 2013

Couldn't be happier with Larry's attitude, customer service, quick response to questions, and overall just a great guy. I have purchased a car at Cavender previously, and they continue to exceed my expectations. Thanks guys!!

wade.vielock

Jan 16, 2013

A close friend if mine is an avid Cadillac driver and I reached out to him when we needed a new car for my wife. My wife was fairly specific on the car/color she wanted. Ed contacted me initially to make intros and find out our wants. Initially, they did not have the color on their lot but found one on a sister lot. They contacted that lot and Larry delivered the Cadillac in our drive way that next day. They allowed us to keep it over the weekend to test drive and that sealed the deal. It was an amazing experience. Then about 2 months later my Tahoe cratered after 136000 miles. I went into Cavendar, grabbed Larry and we hit the lot. We found the Cadillac that best fit my needs and again took it over a weekend and sealed the deal. Both experiences with Larry were awesome. He is to the point and gets you what you want. Thanks to Cavendar we are a dual Cadillac family.

willbuildit2

Jan 11, 2013

The staff at Cavender Cadillac proved to be a team of dedicated professionals that made our buying experience a real pleasure! My wife and I's purchase required a little more work than usual. Our salesman, Mark Mauricio, Ed Noriega and even Billy Cavender worked with us until we were completely satisfied with the price and what we were looking for in a new cadillac.It was also a real pleasure working with Roger Espinosa as we finalized the deal in financing. We appreciate the effort by your team and love the new CTS!Thanks againBrad & Iris W.San Antonio, TX.

vmjmares

Dec 18, 2012

Looking to see what Cadillac had to offer. Was introduced to Mr. Jerry Larrumbide by one of the used car sales men (very courteous sales person). Mr. Jerry was very nice and really knew his product. He showed such patience, not rushing to explain or show us different colors and least of all not pushing to make a sale like others have done at other different dealers. Made us feel very comfortable, thank-you Mr. Larrumbide

shocker989

Dec 10, 2012

Was greeted by Kevin James in the parking lot of the Dealership and he showed me the vehicle my wife and I were looking for. He was friendly, curtious, and was not pushy. I have had less than pleasant experiences in the past with car dealerships and was afraid of the same at Cavender. However, this was not your typical experience. The people treated you with respect, kindness, and were genuinely concerned about how they could help and make the experience as pleasant as possible.I commend Cavender and all of the people I met during my purchase. They have easily earned a customer for life. And the best part is, they did it by treating my like a person...Kevin is a great salesman and I would recommend going through him to purchase your next vehicle. He made it easy and the expression on my wifes face when the car was delivered was priceless!THANKS CAVENDER CADILLAC!!!!-Peter

Cip Dominguez

Nov 29, 2012

My wife and I are very happy and satisfied with the service we received and especially our salesman Jerry Larrumbide. He explained in detail everything about our vehicle. Thanks!

dragster509

Nov 18, 2012

We flew to San Antonio and drove the car home. The car was well represented by Mark. NO SURPRISES! Would do business with him again.

Nicholas

Nov 14, 2012

Cavender GMC did their best to get me into another vehicle at low cost. I continue to do business with them. They were fair.

Nicholas

Nov 7, 2012

A recent review of Cavender confirms what I have experienced first hand. The Cavender mission is to move merchandise. Period. The problem is that some of the GM products from the pre-government bailout years were incredibly faulty. Cavender is caught between a rock and a hard place. Their choice has been to just shuffle these products along without regard to ethics. My 2003 Saturn had a faulty automatic climate control. The unit would shut down and windows fogged in cold weather. The headlights would dim. The digital display would get so hot that it could not be touched.The 2004 model discontinued its use. All of this was common knowledge (except to me. I am still hoping for better treatment from the company, but what will they do if they offer me a good deal on trade in? They'll stick some other poor guy with the problem.

ranger2004

Nov 2, 2012

Kevin was very helpful with the set up of the new technology in the truck. The offer of assistance with the options the previous owner had installed was greatly appreciated.

catheinl67

Nov 1, 2012

I want to thank Kevin James for all his hard work!! Awesome Job!! I love my car! I also want to thank Kevin for going that extra mile! Our experience with cavenders Cadillac. Was great!!

eveelyse

Oct 6, 2012

Thank you for the great experience you all extended to us.We were very satisfied with the service,Cavender has a great salesman in Larry Sullivan.With people like him you will almost always have satisfied customers,the rest are never satisfied no matter what.I wish we could have bought a new car but it wasn't to be at this time.We will definitely recommend Cavender Cadillac to our relatives and friends.Again,thank you Larry(Sully).

jonnyscepans

Sep 21, 2012

From the first phone call to the delivery of my car Larry was very professional and had answered all my questions. He was very patient w/ me and listened to all my concerns. I did not feel pressured into buying something that did not fit my needs and budget. I'm very pleased and will recommened him and your company. Worth the trip!

TexasEx

Sep 20, 2012

This was one of the smoothest car purchases I have ever made! Both Larry and Ed were terrific. Very honest and helpful. They asked me what I wanted and I told them and they made it happen! I am so thankful and happy that I chose Cavender Cadillac in San Antonio to buy my new car!It was definitely worth the drive from Austin, TX and I highly recommend Cavender Cadillac. They will help you get the car you want and make sure it's in excellent condition. A+++ Great Job...Highly Recommend.Stephanie B.Austin, TX

Denise Landon

Sep 19, 2012

Mark hast set up times that work for me; to get a sealant or plates.He also contacts me if there is something I need to be aware of.Mark offered to pick me up or send someone to come get me formy repairs. He has be a pleasure to work with.

DavidH20son

Sep 16, 2012

We found this vehicle while looking online. I called the dealership and visited with Ed Noriega who treated me with the utmost respect and professionalism. I told Mr. Noriega my wife and I were driving to San Antonio from Kerrville which is 65 miles away. Mr Noriega assured me the vehicle in question was on the property and would be available for our test drive when I arrived. Upon arrival Mr Noriega and Kevin James welcomed my wife and I and took us to the freshly cleaned vehicle for review. After a thorough test drive and explanation of all questions Kevin James invited me inside the dealership to strike a deal. I stated a few items of correction that I desired for the vehicle and was assured if I purchased the vehicle all desires would be met.The negotiation process was professional and swift. I made what I knew was a fair and reasonable offer, which they accepted and then thanked me sincerely for the business. I told them I needed to leave for a few hours to take care of some business in town and would sign the paperwork when I returned.True to their word, when I returned Mr James met me and took me to the appropriate office for a surprisingly simple and swift process of purchasing the vehicle.If this was not enough, because the vehicle needed to be detailed and serviced the next morning, Mr James offered to deliver my vehicle to Kerrville FREE Of Charge. When it arrived the next day, it was spotlessly cleaned, all asked for corrections were done and it was full of fuel.This was the most pleasant experience I have ever had purchasing a vehicle. When it is time for my next vehicle purchase I will certainly begin my search with Cavender Cadillac.David & Kathie W.

DeeBhakta

Sep 14, 2012

I was impressed with both Larry and Ed. I was interested in an used vehicle and from the minute I was on the car lot, Larry put me at ease with a non-aggressive attitude which was very refreshing, the test drive was a good period for me to get a feel for the car, but what really impressed me was the manner in which the deal got done, Ed was involved and was very friendly, no pressure no b.s, just straight forward friendly answers and comments. They were honest in what they could do. I really found this helpful and felt I was treated with respect. Quality service clearly comes from the top at this dealership, Ed is a great guy to be running a dealership and Larry was great, what a sales person should be in my opinion .I'm moving the servicing of my wife's car over to these guys, as they know how to take care of the customers. Very impressed with what is normally an unimpressive industry. Well done guys,

Car Mechanic

Sep 13, 2012

Cavender Cadillac sells nice low mileage vehicles, but will not disclose or fix problems with the vehicles that they are selling. Overall my experience with them was not pleasant and I believe that no person should have to pay over price on a vehicle still needing repairs. As most people car shopping know, If one of their dealerships has poor practices, the rest will also. I would recommend shopping other dealerships in the San Antonio area.

Joy Morgan

Sep 11, 2012

I am the new owner of a Cadillac CTS, As a repeat customer, we have always had good and courteous service from Addison Sheppard in the Service Department. He serviced our 1995 DeVille, and our 2000 Deville, over the years and I will continue to turn to him for service as I have complete trust in his judgment.

mgmcc210

Sep 6, 2012

Having dealt with a number of new car dealerships over the years and one other one recently, I can say without a doubt that Cavender Cadillac is in a league all by itself in terms of quality and professionalism! Kevin James is as good at his job they come! While he was able to interact with me on a personal level, his professionalism was steadfast in a very satisfying but understated way--just the right way to reach me as a customer. Sales manager Ed Noriega gets equally high marks for his abiltiy to inspire customer confidence in the dealership and his ability to convey his respect for the customer. Roger Espinosa in finance is another competent professional who can interact with customers on a down to earth personal level while never missing a beat at taking care of all of the important details and covering all of his bases very smoothly. Dealership owner Billy Cavender is to be congratulated for organizing and maintaining such an excellent dealership.

Queensassi

Sep 6, 2012

MARTIN VARA is a very Fantastic person!! Although his position at Cavender is that of a Salesman, he goes far and beyond the definition of a Salesman. He makes you feel like family. He calls to check on you to see how you're doing and then how's your vehicle going. If you have questions that can be answered by him, he will answer them. If it is something for another department, he contacts that department and calls you back with a status report Immediately!! I know from experience, once the deal is finalized, trying to talk to someone is virtually impossible. Not with Martin!!So Martin, my friend, may God continue to Bless you, and Mr. Cavender continue to keep you. If I hear of anyone looking to purchase a vehicle (even if it's a 1960 Corvair! A little before your time I'm afraid), you can be assured I will give them your phone number so they can call you and be treated like a valued customer and not a $$$$$$ sign.Thanks for everything.

lajoy hauser

Sep 1, 2012

My overall experience with Cavender Cadillac was excellent, and I highly recommend this dealership. Mr Larry Sullivan and Roger Espinosa and also the manager(sorry donotknow his name] were professional and courteous. It was a pleasure to do business with this company. I love my CTS it drive like a dream. Thank You Lajoy

donocltx

Aug 30, 2012

Since I bought my Cadillac from Cavender in 2009, I continued to come back for service (oil changes and regular maint) as I new from my first experience with sales, that service would be good or better. Cavender was a pleasant surprise. I have had great and courteous service from my rep. (Mr. Sanchez). During my resent service I was met by Martin Vara. First impression was good. Walked with me and explained the SUV's and Trucks I was looking at. Was not here to buy anything. Have a real fine cady. However, I needed a truck to replace one I sold. SO, needless to say, Mr. Martin,, Mr. Noriega and I worked out a deal. Cavender is blessed to have these two gentlemen working for him. We reached a deal and I am still a happy customer. Great Sales, Great Service, better than I've ever had from any dealer over the years.

rra8610

Aug 28, 2012

Martin Vara is one of the most experienced Sales Representative Cavender Cadillac could have. He has the experience and total knowledge of the product. I was very pleased on the way he handled the sales. He provided me with 3 sales options and helped me with making an easy determination. He was very healpful. He sold me on the way in and sold me on the way out. I would recommend to any customer that they should contact Martin to help them with their selection to meet their needs. If any customer has any questions, they can call me for a testimonial.

dennis.stroud.5

Aug 28, 2012

I had a great overall experience at this dealership. I'm enjoying my vehicle and will certainly recommend anyone to go to this dealer and receive the best service

kermitdog

Aug 27, 2012

Great customer service! I purchased 2 vehicles from them 3 years apart. The fact that, as soon as I walked in I was greeted and they remembered me from the last sale speaks for it's self. Kevin James is a great salesman. He made sure that I got everything I needed and there was no pressure at all. Ed Noriega is a great manager. He is willing to do whatever needed to make sure the costumer is happy. I highly recommend them!

bull_docotor

Aug 17, 2012

Kevin James was very professional and easy to work with. I would recommend any one I know to deal with him when it comes to buying a vehicle.

LONEVATO

Aug 8, 2012

I HAD BEEN WORKING WITH KEVIN FOR OVER 7 MONTHS LOOKING FOR A CAR TO REPLACE THE CURRENT ONE I HAD. KEVIN WOULD EMAIL OR TEXT ME WHEN HE WOULD FIND SOME KIND OF CAR THAT HE THOUGHT I WOULD BE INTERESTED IN. I KNOW I MESSED UP WHEN I DID NOT BUY THE FIRST CAR THAT I HAD FIRST TALKED TO KEVIN ABOUT BUT HE GOT ME A VERY NICE CAMARO THAT I WOULD HAD NEVER THOUGHT ABOUT BUYING. HE WORK EXTRA LONG TO MAKE SURE THAT WHAT I BOUGHT WAS WHAT I NEEDED AND HE DID THAT. I WANT TO THANK HIM FOR PUTTING UP WITH ME AND NOT GIVING UP ON ME AND FINDING ME THE CAR THAT I WANTED. THANKS KEVIN, ED AND ROGER FOR THE SMOOTH NO NO NO NO PRESSURE SALE. I WOULD RECOMMEND YOU DEALERSHIP TO ANYBODY THAT WANTS TO BUY A CAR AND ENJOY AN OLD NO PRESSURE SALES EXPERIENCE. THANKS AGAIN. I KNOW I WILL BE BACK TO BUY FROM YOU GUYS AGAIN.

callasquare

Aug 3, 2012

Larry and Ed go above and beyond to take care of their customers. Friendly, honest, and sincerely desire to get the rigt car for you at the right price.

miacobucci

Jul 27, 2012

Kevin was professional and service oriented during the entire selling process. He was responsive and met our needs for purchase of our SRX and I would recommend him and Cavendar to a friend in the market for a car.

TBiggerstaff

Jul 16, 2012

Mr. Larry Sullivan was friendly and very professional. He was sincerely interested in finding us the vehicle that we were looking for at an affordable price. We are very happy with our Escalade. Not only did we find a car, we have a new friend. Thank you Larry.

rmhurst

Jun 6, 2012

Very impressed with Kevin and his assistance in finding us the perfect vehicle. He worked with us without being making us feel pressured or pushed. Would recommend him.

delilahnaguero

Jun 5, 2012

Kevin was extremely helpful! He worked with us very well and matched us with a very good price. I love my new car and I owe all the thanks to Cavender Cadillac and Kevin!

James Davidson

Jun 4, 2012

Larry Johnson our sales person was very courteous and helpful from the start. Just happened to have the exact SRX we wanted coming in on trade-in while we were visiting Canender Cadillac for other business. We were delighted that when we arrived to pick up the SRX Larry and Cavender had installed a new set of tires. Larry and the Cavender staff made it the whole transaction process very easy. We will definitely continue to use and recommend Cavender Cadillac.

raeckane

Jun 1, 2012

AWESOME, first time ever I have been so happy and pleased with a dealership. Kevin James was just simply THE VERY BEST TO WORK WITH. Most dealers keep you standing around forever while they work their figures and run back and forth. Not here, Kevin was prepared for our meeting when I arrived from Corpus, had his figures together, SRX ready to test drive, all my questions answered, my suburban appraised within minutes.... In and out with a new vehicle, all in about 2 hours. PLUS at a MUCH BETTER PRICE and lower sales tax than in Corpus Christi at Champions.A pure pleasure doing business with Kevin James and Cavender Cadillac.

hex_nut

May 22, 2012

I was searching for a 2006 Honda CR-V on-line (my wife wanted a white one). I located one listed by Mark Mauricio of Cavender Cadillac in San Antonio Texas. We quickly negotiated a fair and reasonable price. I was a bit concerned about traveling from Tulsa, Oklahoma to San Antonio, Texas to pick up a car that I had only seen pictures of. My fears were unfounded, I found their on-line pictures and description to be very accurate and I was pleased with the car. Everything was as advertised and it performed flawlessly on my return drive to Tulsa. I was impressed with the staff at Cavender Cadillac, they handled the transaction quickly, pleasantly and professionally. I would give them an A+ and recommend them to others.

henryvillegas77

May 8, 2012

Had a wonderful and pressure free experience buying a car from Cavender Cadillac. Kevin James was my sales person and did an exceptional job of selling the vehicle! He took the liberty of sending me extra pictures of the vehicle with his phone, so that I could see the vehicle in full. That definitely impressed me and I would buy my next vehicle from him and Cavender Cadillac.

marctelles

Apr 26, 2012

Wow! Best vehicle purchasing experience of my life. I drove 4 hours to stay with the Cavender Cadillac family and it was well worth it. Salesman, Kevin James, made the vehicle purchasing experience extremely easy. He got me in a vehicle that looks great, rides smooth and was well within my budget. Kevin made me feel like part of the Cavender family and put zero pressure on me. After shopping around at multiple dealerships, in a 260 mile radius, I have no doubt that Kevin got me the best "bang for my buck!" This is my second vehicle from Cavender Cadillac and it definitely will not be my last.

ROGERNUNEZ17-2008

Apr 4, 2012

excellent shopping expereince from start to finish, no pressure at any time of the whole proccess.look at car, put in credit app, run the app, got the ok approval, visit with sales mgr, negotiated , sold 2 and 1/2 hr. prcess, sold and bought , this is the car i had been looking for 1 yr. Sully made it akll happen . very freindly, great shopping expereince...very happy and satisfied customer from start to finish..overall the best expereince ever..for real...roger nunez 2008 cts i luv itt..LARRY SULLIVAN, ROGER ESPINOSA,JAYE PATTON ALL WERE EXCEPTIONAL STAFF.

Bouldin 01

Apr 2, 2012

My husband took my car for an oil change on 3/31/2012, On 4/1/2012 after driving my car less than 10 miles my car started smoking and the oil light came on. After sitting on the side of the freeeway for 2 hrs, with my grandkids 10/8/18mos in the sweltering heat I was picked up. On monday the dealer was contacted. Eventually, NOON, they sent a tow truck to pick-up my car. No engine oil. No Oil filter. So much for an oil change. This is now the second day that I have no car and cannot run errands or fullfill my plans. When I personally spoke to Addison Shepard, I asked for a rental car. The service manager was going to call us back. No call. They have stalled us, frustrated me to no ends. As of the writing of this E-mail 3pm, I am hearing there is no shuttle driver. My points of contention:1. Take care of your customers. (You could have been replacing the engine).2. I know the corporate rates for rental cars.( Much cheaper than an oil change).3. You lose your business ONE customer at a time.4. My time is as valuable as yours.5. I am going to tell eveerybody I run into about my experience with you for as long as I am ticked off.6. I obviously had a good relationship with you before- I bought my car to you.7. I will never do business with you again.Unless you do this all the time you know exactly what car I am talking about.

jason.p.robinson

Mar 5, 2012

For the last two months, I've been looking to purchase a used Buick Enclave . After being unsuccessful at various other dealerships in the San Antonio area, I decided to check out Cavender Cadillac and it was the best experience I've had purchasing a car from a dealership. Kevin was very friendly, upfront and knowledgeable when showing me the car. He made sure the car was what I wanted and done everything to make sure I got the right price for the quality of the car. Matter fact, the whole entire Cavender staff was friendly and very accommodating during my visit at the dealership. The only thing I regret is not making these guys my first choice because it would have saved me a lot of time.

rosemarygalvan

Feb 25, 2012

I live in the DC area and my current vehicle was getting expensive on gas and was too big for the area. I went home to San Antonio with the intentions of possibly getting a new vehicle. Well after two weeks of searching online and doing my research, one site that was freaquently on top was Cavender Cadillac. On my spare time, i stopped at the dealership and with my luck I met Mr. Kevin James. He was very personable and ready to help in any way possible. I knew from that first moment, I would be purchasing my car from him. After all my wants and his patience with me, he found what I was looking for. I was excited and glad I stayed with Cavender. Both he and Mr. Roger Espinosa, were very helpful and truly wanted me to be happy with my purchase. I wasn't pressured to buy a vehicle I didn't want. They were honest and straightforward from the get go. Kevin took the time to get to know me, not just for a sale, but really know me. I was at ease, as if I were with family. I love my Cadillac and thankful for walking onto the Cavendar Cadillac. Car buying shouldn't be a stressful time with worries of getting taken advantage of. It should be an easy, smart and exciting experience as I had with them. Thank you Kevin and Roger, glad to be part of the Cavender family. These are the gentleman to ask for!

atamicp

Feb 23, 2012

Everything was great. Everyone was friendly and helpfull. I would recommend this dealership to anyone. Next time I am looking for a vehicle I will look there first.

atamicp

Feb 23, 2012

Everything was great. Everyone was friendly and helpfull. I would recommend this dealership to anyone. Next time I am looking for a vehicle I will look there first.

Greenboy445

Feb 13, 2012

I was in the market to purchase a used vehicle from Cavender. When I arrived, I was warmly greeted by a salesman. Everything seemed ok until it was time to view the vehicle that I was interested in. The first thing my wife and I noticed was that the vehicle was dirty inside and out but yet they have an on-site drive-thru car wash less than 10 ft. away. We continued to view vehicle though the passenger seat was not operational. The seat was stuck in a forward position so my wife had to ride in the back seat while I test drove the vehicle. There were also other mechanical issues with the car (not involving the engine) that should have been addressed before the car was put on the lot 7 days ago. These issues were pointed out by myself and my spouse. The salesman was not aware of some of the issues and was apologetic. If the vehicle is not fully inspected and ready to be sold, don't put it on the lot.

JoelStangGT

Feb 3, 2012

Larry was a good and friendly salesman very knowledgeable. I would advise any one to check them out, I'm confident they will assist and work with you as they did me. Thanks again Guys

Dedicated owner

Jan 27, 2012

We love it, they do a good service, And everyone is always willing to help

Happy Cadillac Owner

Jan 27, 2012

Always get excellent service at Cavender Cadillac any time I come here

Jones

Jan 27, 2012

Kevin James was honest and of high integrity and didn't pressure us which we appreciated because those kind of tactics turn us off. He showed us what we were looking for.he was extremely courteous and made our experience enjoyable.

jhnsmmr

Jan 21, 2012

Kevin was very helpful and knowledgable. He maintained good communication with us throughout the entire sales process. I am happy with our purchase. thank you thank you thank you

djc446

Dec 24, 2011

I was shoppping arond for a vehicle and went to Cavender, saw what I liked and they helped put it together for me. For me working in a big box retailer, I liked the customer service and my parents also have thier vehicles serviced there and like the customer service. I can tell you a dealership doesnt stay in business now a days without good service and their committment to go the extra mile. thanks to Kevin for his professionalism is one reason why I bought my vehicle my Cavender.

E-500 4matic

Dec 20, 2011

Great service, Mr. James quickly ascertained what I was looking for and lead to the right vehicle. Then worked with me to meet my needs regarding my trade in and financing. Overall an excellent dealer ship from sales and management to finance department. I'll start hear next time I begin to shop for another car. J.S.

kvnmart

Dec 14, 2011

Cavender Cadillac really stepped up to help me get a car that would work for my family also the service department is also really good. I would buy another car from Cavender and Kevin James no pressure honest. Quailities hard to find these days

Larry D. Barker

Dec 13, 2011

To whom it may concern, For the past 40 years I have been buying and trading cars and I have never had a dealership provide me with the Red Carper treatment like Cavender Cadillac provided. I cant say enough positive comments about how Ed and Kevin treated us. It all started on Sunday morning went I found the car on Cavenders website, as any car buyer, I had a few questions about the car. I submitted a question on their website, thinking I would get a reply on Monday or Tuesday, and low and behold 15 minutes later here comes an email from Ed telling me everything about the car. Never in all my forty-years of car buying has any dealership responded so promptly to my request for more information; this was the first of many positive interactions I had with Ed. We closed the deal on the car and Ed said he would help arrange for deliver of the car to Bloomington, IN. Behind the scenes Ed was orchestrating something special for me, he handed the transportation of the car over to a fellow Hoosier, Kevin James. Kevin texted me about the car transportation and assured me that everything was taken care of on his end. Ed told Kevin about the car being a Christmas present for my daughter and Kevin started planning for the surprise. He had the car fully detailed and a huge Christmas bow placed inside for shipment. Since we were leaving for an extended Christmas on Sunday, Kevin arranged with Cory Bragg of Classic Car Transport for the car to received priority shipment and arrived on a Wednesday. I truly wish Ed and Kevin could have been here on Saturday when my youngest daughter got the surprise of her life. All of this happened because of a dealership that is dedicated to customer service. You have not only enriched my daughters life, you have gained a lifetime customer.Sincerely,Larry D. Barker LTC, US Army (Ret)

stevenpolk

Nov 19, 2011

Sully was an excellent salesman. He got us the car we were looking for in a very reasonable amount of time. He was a pleasure to do business with and we will work with him again.

Rusty & Kerry

Nov 18, 2011

Kevin James is very personable and listens to what you want and need . He located the vehicle that had the options /color /mileage that we were looking for . Thanks to him, we now own our new vehicle. We would feel comfortable to refer Kevin to our friends and family. Kevin gets to know his client and does not pressure you just for a sale we've gained a friend.

wtsands

Nov 11, 2011

My car buying experience was exceptional. Having the flexibility to use the Internet/email to schedule times to meet and have resources (people/vehicles) and paperwork ready helped make the experience extremely time efficient. The sales staff (Kevin James) was friendly and just great to work with. He got me the best possible deal on purchase and trade.

Samvaldez666

Oct 27, 2011

Kevin was extremely nice. He drove all the way to Ft. Hood to personally deliver my car. He went out of his way to do this. He practically did everything for me. I would recommend him to everyone who needs a vehicle. Cavender Cadillac is a great establishment. Thank you for all the help. Again thanks to Kevin James. Supportatdealerrater.com

Michelle Furlow

Sep 20, 2011

No two people had the same answer for any question. If they are gonna try to squeeze a customer for everything they have, maybe being on the same page beforehand would be useful. Customer service? I waited on someone, anyone in the building to ask if I needed help....for 1/2 an hour, but they were too busy admiring a brand new model of a 2 door convertible "go-cart". Since my business wasn't needed, I thought I'd walk around the lot and see what was available. They are obviously impressed with their cars by the price tags! Anyone with an iPhone can pull up a dealer invoice and check package deals, options, standard features, incentives, rebates, can look up phony charges if any and you can also look up what the dealer paid for each individual car. I was in the lot walking around alone for such a long time, I actually looked these items up. Just as I'm walking out of the lot and everyone went back to work, they noticed me. After being approached for a 3rd time, can you guess what I did? Yup....I left and went and bought a brand new FORD!!!

Linda Mullady

Jul 13, 2011

Our experience with Cavender was very rewarding. We looked on-line for a particular vehicle and within minutes, Mr. Koch was calling us. He offered to bring the car/SUV out to our home, This I never expected. We have purchased many other vehicles before, and we always went to the dealership.We have been treated with 'kid-gloves' and this is something that not too many busines do today. Yes,, we are very satisfied with their services.

pjchavis

Jun 17, 2011

The customer service at Cavender Cadillac is superb. I had the best time and swift return on my initial inquiry of my car. The representative, Walter Koch, responded within 2 hours and the process of my purchase was effortless. I would recommend any person looking for a vehicle to first check out Cavender Cadillac because they will be treated as a person within a greatly net family and not just a paying customer.

Alice G

Jun 8, 2011

Everyone at this Dealership is friendly and helpful. Eddie is GREAT! and always willing to work with my schedule. Makes visit very pleasant. Alice G

clemaistre

May 24, 2011

Excellent customer service from Carlos Villarreal. We had the Auto Butler sealant applied during this service to our 2010 Hybrid Escalade with White Diamond paint. The vehicle now looks brand new - Glad this product was recommended at time of sale as we were not aware of Auto Butler (it is not offered by the other Cadillac dealership (Ken Batchelor) where we purchased other previous cars.So thank you to both the sales and service teams at Cavender.

JMinten

May 24, 2011

We had always driven Chryslers, Pontiacs, and Volkswagens, but in 1991 we became interested in Cadillacs. We went to a dealership in a city very close to where we live and were totally ignored by every employee we came into contact with. We walked out! We don't dress in fancy clothes or wear flashy jewelry, so we had the impression that they were "judging the books by their covers."A few weeks later, we rented a car to drive to Dallas (we just didn't trust our old Pontiac or either one of the Volkswagen Rabbits, to take us that far). On our way, as we approached San Antonio, which is 150 miles north of our home in deep South Texas, we decided on a whim to stop in at Cavender's Cadillac, as we had seen an ad about them in a magazine. We walked into the Cavender Cadillac Dealership "just to look." The moment we were inside the door, we were greeted by an employee. We told him we were just looking, but he went and got a salesman who offered to answer our questions. We were not pressured, but we were treated with a great deal of respect. To make a long story short, we drove out a few hours later in a beautiful Cadillac Sedan DeVille.We have gotten a new Cadillac every two years since. The one we have now is leased for three years. We drive the 150 miles every chance we get to have our car serviced. They keep our car for us while we go on vacations. We know that we can trust them to treat us right and not charge us for repairs that we don't really need. (The cars have always been purchased in my name, but my two sisters and I pay for it equally. Before we started doing business with Cavender we were always worried that we might be taken advantage of because we are women. We don't worry about that with Cavender. They are so trustworthy in every aspect of our dealings with them. We feel a deep loyalty to Cavender Cadillac, because everyone who works there from the owner on down have treated us royally for 20 years and they have given us superior service.

H2Dude

May 18, 2011

In and out in 24 hours even though a raditator for my H2 had to be shipped in. Brought it in on a Tuesday, was promised it would be finished by Thursday PM at the earliest, and I picked it up completed along with some maintenance on Wednesday around noon. Under-promised and over-delivered!! Great Service. I will be back for all maintenance and repairs. Great job, Cavender!