Used Cars for Sale at Century BMW in Greenville, SC

William Mcginness

Oct 10, 2016

Brought car for service which was done professionally and timely.

Kelly Brooks

Oct 2, 2016

I am SO unhappy with how things went at Century BMW of Greenville SC. My boyfriend and I went car shopping together Saturday and they really led me on. I spotted a BMW online and loved it, so we went to look at it and it had not been detailed yet so the salesman said to give them about 3 hours and they will have it ready or close to ready, so my boyfriend and I went to watch a football game at wild wings and came back 3 hours later and the car looked great. I gave the salesman my license to make a copy so we could test drive it and he came back and said that there is a man and women already about to drive it and buy it. Then they kept us dangling around for another 30 mins telling us they have not made a decision yet. My boyfriend finally went and asked the couple and they said "yes, we told them 30 mins ago we were buying it, I don't know why they did not tell you. We were treated horribly and I wasted my whole day because of them. Not happy at ALL. Also, I do not know why they treated us that way, maybe because we are young, but honestly that means nothing.

Mark Sitter

Sep 30, 2016

Service was completed, the car cleaned and ready in about 90 min.

Scott

Sep 28, 2016

Great service and very professional like atmosphere when you first walk in

Clemmie Robinson

Sep 26, 2016

Overall it was a good experience with the people at Century BMW.

Kimberley Garrett

Sep 21, 2016

Superb customer service,pleasant experience would highly recommend to friends & family

Alla Harvey

Sep 20, 2016

It was the best car buying experience that I've ever had!

Michael Royals

Sep 19, 2016

Great service. Quick response time. Good follow up !

Sandi

Sep 19, 2016

I drove with a technician to try to identify a chirp. Of course, it did not happen when driving with the tech. However, of course, heard it this weekend again very distinctly. An annoying chirp when the air conditioner is running - perhaps a compressor issue???

Malinda Coleman

Sep 15, 2016

This appt was to diagnose a BlueTooth problem and purchase new tires.

Craig Lane

Sep 14, 2016

Great service, well appointed delership showroom and refreshment areas. Staff are proffessional and curteous.

Olivier

Sep 11, 2016

Excellent customer service and performance.Airbag and restraint system issues were fixed in two days. A loaner was provided.Clean facilities, welcoming customer area, truly wonderful service.

William Hines

Sep 7, 2016

Jon Bright and Bob Whiston always take good care of me.

Louie Koronafy

Sep 3, 2016

this was my second visit at Century BMW service Jim was the service advisor he is very pleasant ,helpful ,courteous. get my car back the same day great job . Thank you guys

bgreiner

Sep 1, 2016

I purchased a 2016 X5 Plug in from Century. It was one of the first to come off the assembly line in Spartanburg and I wanted to buy local so BMW and Century. I thought I was buying a car that would get great mileage with the electric feature and I invested in a charging station. I have driven hybrid cars for years- owned 7 of them. This vehicle was a terrible choice and I paid over $72,000 for it and was told I would get over 30 miles per gallon. I never got over 24 miles per gallon and I complained to the CEO of the Chain of dealerships, Bruton Smith and to my salesperson, the new car manager, the service manager and to BMW corporate. NO ONE did anything about the issue and all of them kept saying that the car was performing to expectations. Well that is not what the sticker said on the car. For months I asked for a resolution, a trade or a refund. They just ignored me. How many times does someone pay that kind of money to be told you don't matter. They cater to the ultra rich and could care less what the average buyer has to say. Please do not buy from them. Instead if you buy a BMW understand that the corporation does not care about you and neither does the dealership. You are all alone. If you must buy a BMW, buy it from BMW of Asheville. They will treat you with respect and help however they are able.

david Brown

Aug 31, 2016

Took a little longer than planned, twenty min to wash car after service in a thunderstorm???? Not necessary

Ronald Ewing

Aug 31, 2016

Great experience! THE STAFF WAS TRULY PROFESSIONAL.

Kayla Sloan

Aug 25, 2016

The service department was prompt, courteous and they had my loaner car ready for me when I arrived. Service was completed quickly.

Andreacarol

Aug 23, 2016

Worst service from a car dealership I have ever received. Had inquired about purchasing a car and from the start the salesman, Cameron was rude and offensive. I let it go thinking maybe he was just having a bad day in the beginning, but throughout the process he was the furthest thing from helpful or nice. He never called or contacted me in any way regarding the car I was looking to purchase and it was quite frustrating to have to call a car dealership almost daily to even see if a vehicle I was interested in purchasing was even on lot (as it was a loaner) I was honestly ecstatic whenever I called the dealership and Cameron did not answer my call as the other salesman I dealt with was much friendlier and much more helpful.Last week I received my first correspondence back from "my" sales rep Cameron stating he would contact me when the car was back on lot. Needless to say apparently in the one day since he emailed me stating this the car was not only returned but also sold. However I only know this since I looked myself. Did I mention this the was the worst customer service ever?

John Lever

Aug 22, 2016

GREAT SERVICE ......................................................

Richard E.

Aug 21, 2016

Very accommodating dealer, good communications from start to finish. Prices were competitive and the selection at this dealership was impressive. The dealership itself was well laid out and spotless.

Chris Merrill

Aug 9, 2016

Changed brake pad sensor within an hour. Service and communication was good.

BMW owner

Aug 3, 2016

excellent service and repair but disappointing that one must replace a $2,000+ part on a quality car like BMW 328 at only 80,000 miles.

Billy Dixon

Aug 2, 2016

Fixed my problem and I was on my way. As always Jim R takes good care of me.

Josh

Aug 1, 2016

It was a great experience. Very easy. Have bought there twice.

MJ

Jul 24, 2016

Not only was the buying experience outstanding, but when I brought in my 228i (6MT, THP) for an oil service at around 5k miles, sooner than officially indicated by the service agreement, and fully expecting that I would pay for it myself (I don't believe in today's "extended" service intervals) - the service manager found a way to have it done at no cost to me. Also, I just showed up at the service desk on a Saturday with no appointment. Car was washed and vacuumed, and he sat down and demonstrated how to check the oil service intervals on the "vehicle status" menu. I am very impressed! And all this for a customer with perhaps the least expensive car they sell. I was absolutely blown away. Fantastic customer service!

Alan Walker

Jul 21, 2016

James Rohrer did a great job. Notified me of any issues and provided good economic solutions.

peterG

Jul 21, 2016

This is the first time I had my vehicle serviced at Century BMW since I just moved to this area. The vehicle has been serviced at another BMW dealer which I am very satisfied. Recently I had regular scheduled service for my X5 because of a message of "service due" appeared. However, after the service I found a front tow hook cover missing and the message "service due" remains. I contacted the service advisor who promised to send me a replacing part which has not been received after 10 days. I was instructed to go to the dealer for resetting reminder message. I did not expect this will happen. It is a basic service I have to drive over 30 miles to dealer to fix the problems.

Valued Customer

Jul 21, 2016

Excellent customer service and a very quick and easy buying process. Worked with Baynes Norton who was excellent along the way; answered all of my questions and provided any needed info very quickly.

Stephen Michael

Jul 20, 2016

Everything went very well and service manager Jon Bright was always on top of things. The loaner vehicle was very good as well.

leonard soltys

Jul 19, 2016

Everyone was very friendly and helpful and made you feel that you and your vehicle was there upmost priority. I will definitely return for any future services that I may need.

James Combs

Jul 15, 2016

Great experience. Jim Rohrer, my service advisor was very professional and helpful.

Josh III

Jul 14, 2016

Staff was curtious and knowledgable. Technicians found a minor problem and resolved it in a timely matter. I did not even know problem existed. With quality warranty service like this, I have no reservation on purchasing an extended BMW warranty through this dealership

Rob Jones

Jul 12, 2016

They provided wonderful service. Will definitely return for all my service needs.

Ngan Landaverry

Jul 10, 2016

Al Gray is the best salesman. He have all the knowledge when it comes to selling cars.

Ben Dillard

Jul 8, 2016

Jim Rohrer is the very best with customer service! He is always very professional and great to work with. Excellent asset to your team!

Sheila Bolick

Jul 3, 2016

My experience having my vehicle serviced was superb! Jim Roher took a personal interest in my issues concerning my BMW X-5 The work done on my vehicle was professionally completed in a timely manner.

Michael Frierman

Jul 2, 2016

Good. Very professional and positive. xxxxxxxxxxxxxxx

Chauncey Crawford

Jun 29, 2016

My sales person, Nathan, was extremely nice and patient with me during my car buying process. He took the time to show me every detail of the car I test drove. He gave me space when needed. The financial manager was amazing as well. Very nice and gave great advice.

Alicia Harvey

Jun 28, 2016

Mr. James 'Jim' Cody went above and beyond to make my most recent visit to Century BMW a positive one. My BMW is very important to me and I strive hard to take exceptional care of it both mechanically and aesthetically. Mr. Cody recognized that and my vehicle was returned to me with kid gloves with all needed repairs completed timely and exceptionally. What a true professional and gentleman. Thanks once again, Mr. Cody!

Judith Reeves

Jun 27, 2016

I presented a coupon for a $79.99 oil change. When I paid the bill the final cost was over $99.00. I assume this coupon was a gimmick to get me into the service department.

Lee Hammond

Jun 27, 2016

Very good experience from the initial contact through the purchase process.

William Justice Bruehl

Jun 23, 2016

We had a peculiar experience with our X1 after leaving it in front of an ATL motel for a month while traveling. Wc could not unlock the front doors even with the key. The back doors and the trunk opened. What followed was mystery until we got to Century where we learned that over a month the battery will drain a bit causing an automatic response that locked the front doors but not the rear doors and trunk. It was strange. No one we talked to every knew about it, but Jim Cody found out and made it clear, we'd not been hallucinating. I recommend BMW engineers look at this issue and make it better known.

Dic Mkcee

Jun 22, 2016

Service Assistant was extremely helpful. Car was returned in Excellent condition.

Elizabeth Rutledge

Jun 20, 2016

Purchased a new BMW 2016 X1 from this dealer and every aspect of service has been top-notch!

Troy Wagers

Jun 16, 2016

Awesome service and support.....totally easy.......

Paul G

Jun 15, 2016

Had a very enjoyable experience. I'm a first time BMW owner; the dealership looked like what I imagined a BMW dealership would look like. I will say they ought to introduce the "maintenance plan" concept before you are signing the paperwork. That felt awkward to me.

Patricia Hosmer

Jun 14, 2016

I am very pleased with my buying experience at Century BMW. My Sale Associate, Al Gray, did a great job finding me the 2016 BMW X3 I wanted. The car was the color I requested with all the options on it that I asked for. Al did a great job keeping me informed on the progress of his search for the exact car I wanted. Thank you Al Gray and Century BMW. I love my new car.

Alberto Negroni

Jun 10, 2016

I accidentally showed up a week prior to my service/maintenance appointment, Century BMW went out of their way to get me in to a loaner car ... thanks !

Ryan

Jun 10, 2016

Brought car in after engine light came on without a previously scheduled appointment. Quick, fast, courteous response and accommodations. Driver took me home and then called on his own to pick me back up and return me to the dealership.

Maureen Violano

Jun 8, 2016

It has been a great buying and service experience.

Sascha Reineke

Jun 1, 2016

friendly employees, great communication and Service.I can highly recommend this dealership

Samantha Hill

May 25, 2016

Staff there is friendly and informative. I never felt like someone was just trying to push me into buying something!

Anthony Ford

May 24, 2016

Excellent service experience. I'll def go back.Xxxxxxxxxxxxxxxxx

Baxter Rhodes DDS

May 24, 2016

After repeated problems with the " check engine light" the dealership went to bat for me recognizing that though my BMW X5 was a 2010 model with low mileage the problem with the anti-pollution system triggering the light should not be occurring and got BMW to authorize the replacement of a substantial portion of the system gratis and without my insistence.

JimP

May 24, 2016

The service rep was very attentive and took care of my service issue quickly and I was very satisfied.

M Cook

May 23, 2016

Century has serviced my X5 diesel since its production. They leave the car clean on the inside & outside; however, under the hood fluid spills in the engine compartment are constant On this visit I asked for a battery evaluation due to a reoccurring appearance of the battery light. I was told the test reflected a normal reading and not to be concerned. Within the week the light returned and I had another company run a battery diagnostic that found one bad cell. Century previously had been unable to diagnose why the factory issued Bluetooth system stopped accessing my iPhone music. They replaced the whole system but it still didn?t work, and they offered no path to solve the issue.

Marie Helms

May 20, 2016

I was looking to replace my BMW convertible with a more convenient car and I liked the service I received, so I went there to look. They had just what I was looking for. A small SUV.

Thomas Bates

May 17, 2016

Excellent, Pleasant, and my Service advisor, Alicia is THE BEST!!!!!!

Thomas Lappin

May 17, 2016

Prompt, courteous, car was serviced right. Recommended for warranty and non-warranty work.

Jacqueline Rice

May 16, 2016

As always, the entire staff is attentive and friendly. Work was completed to my satisfaction. My service advisor helped expedite the process.

Judy Smith

May 16, 2016

Best car buying experience ever, My sales agent was very attentive to my needs and very responsive.

Linda Toohey

May 15, 2016

I purchased a 2014 BMW there. last year. This was my first oil change. I was very pleased with the service. Everyone there was very friendly and helpful.

Raymond Shingler

May 13, 2016

From the time I drove in for service till I pulled, everything was perfect, including my washed car. All time estimates were 100% accurate.

Mike

May 10, 2016

Good and timely. Dealer provided a loaner. Got called back when car was ready

Robert Curtis

May 9, 2016

Great services ......................................................................................

Tony Jones

May 7, 2016

The Service Advisor Jamer Rohrer was very thorough and helpful. The facility is clean and has a very attractive decor for the customer waiting for their vehicle to be serviced.

Sherrell Crawford

May 5, 2016

My service rep,, Jim Rohrer, always does a great job taking care of me and my car.

David Bryson

May 4, 2016

Great dealer! Friendly and professional. Highly recommended.

John Newsom

May 3, 2016

Alicia does an excellent job as service advisor.Keeps you informed on status of your car and always helpful on any issue.

Paige Quattlebaum

May 3, 2016

I found a used X3 online that I was interested in. I called and set up and appointment for a test drive. My husband and I returned two days later and bought the car. Matt was very knowledgeable and helpful and I received a fair trade value for my car. Great experience!

Tom Hinchman

May 3, 2016

I purchased the CPO 2009 128 convertible at Century 3 years ago and have continued to have it serviced there. They have always been professional and were very supportive when I had to have the top replaced. This time I had an oil change service. They noted a service issue for me to monitor and had me back on the road in a little over an hour. A very clean and attractive facility.

David W.

May 2, 2016

They replaced a burned-out fog lamp bulb. $88 is pricey to replace a $15 bulb, but that's because you can't get to it in any simple manner, which is on BMW, not the dealer, because of the cramped engine compartment. The mechanic, Jeremy Camp, is outstanding -- he has done other work on our vehicles -- he is professional, meticulous, and takes the time to explain repairs to the customer as necessary. Definitely satisfied!

Marjorie Langston

Apr 30, 2016

All was fantastic as usual. I'm not sure whether the left or the right star above is excellent. I would mark all excellent.

Pamela Herres

Apr 29, 2016

Jonathan was the person who took care of the servicing of my BMW 328i yesterday. Since our main concern was the air conditioning, Jonathan immediately looked at the settings on the dash panel and graciously showed me why our ac was not functioning at full capacity. I really appreciate his forethought because it saved us needless repair.I also appreciated the offer of a loan car while other repairs were being carried out as it allowed me to run errands while waiting (we live in Tryon, NC). I also took advantage of looking at new BMW's for future reference for trading in a year or so. I appreciate Baynes Norton's friendly helpfulness in providing technical information for consideration as we review specification on a future vehicle.I drive to Century BMW because of your knowledgable, friendly staff who make the experience such a positive one and we have always been more than satisfied with diagnostics and repairs. Century BMW is worth the drive on all accounts! Thank you for your service.

Phillip Mclaughlin

Apr 29, 2016

Good experience. Serivce write up counter gave an estimated time frame and stuck with it.James explained what was going to be done and gave good advise for the care of my SUV

Sybil Palmer

Apr 29, 2016

consistently great service and keeps my M3 in top condition. .

James Hill

Apr 26, 2016

In and out in 30 minutes. Did the deal on the phone the week before. Libby found the car I wanted, had it transported and I picked it up a day later. Smooth.

John Lee

Apr 26, 2016

It exceeded my expectations as it always does. I and my family have owned several German made cars and service is to be expected, but they were very nice about it and they treated me very well.

Tim Slagle

Mar 21, 2016

I bought my mini from another dealer. It was a certified used car. I drove it 2 days and noticed oil and antifreeze leaks. I took it back to dealer who contacted mini of greenville. They got the car in the next day and did all repairs in a day and cleaned the car. Very happy with the service

Ian W

Oct 8, 2015

Just bought a new 2 series from Century, and the whole experience was first-class! Shout-out to Baynes who went all out trying to find a car that matched what I was looking for :)

jsuar

Aug 16, 2015

When I moved to South Carolina, I started servicing my vehicle at Century BMW and due to the excellent service I received, I knew my next BMW would be purchased at Century. I walked into the dealership and was greeted with "hello," not, "what are you looking for." Working with Client advisor, Shane, was amazing. Not only did he show me the exactly vehicle I was interested in, but he was also very knowledgeable of the product and answered every question I had. New car director, Dustin was also great to work with and was extremely respectful of our time. The business manager, Rodney was extremely efficient and had me in and out of his office in only a few minutes. What I like most about my experience was how transparent the staff at Century BMW is. I was treated with complete honesty and not once felt pressured to make a purchase. Taking delivery of my vehicle inside an inclosed carport also a very nice touch that adds to the BMW ownership experience. This is my first BMW purchased at Century BMW and definitely will not be my last.

369,000Miles

May 14, 2015

I have been to Century BMW on several occasions for various service issues on my 2001 BMW 530i (many many miles, many problems). Every time, I make an appointment and am met promptly, and leave my car there, so as not to sit around and waste my day. Courtesy travel arrangements are very convenient, rather than having to wait at the dealership. I always get a call the same day with a diagnosis. Most recently (February), I told Dylan -service advisor- that I was on a budget (let's not put too much money into this sinking ship). Same day, he called back and said it was safe to drive, waived the $180 mechanic fee, and I was on my way without cost. Very friendly, helpful, and generous. Will continue to visit for future service needs.

Jennifer H

Apr 25, 2015

Once again, Century shined! I was having tire pressure warning lights come up often. I called Century and the service was outstanding! They came and picked up my car and had the tire replaced (nasty nail) by the time I was finished with teaching for the day. I arrived at Century and Randy Trowbridge had my paperwork ready to sign and my car washed too boot!

Ellyn Feingold

Apr 13, 2015

Libby and Century BMW are the two best things since sliced bread! Not only was Libby in constant email and phone communication with me but she pro-actively sought out information regarding the vehicle I bought-- from another dealer in California! Regardless of which state you live in, CALL Century BMW for their expertise, extraordinary customer service and pride in operations. It is an incredibly impressive group of people----specifically Libby Webster. Thank you for your incredible customer service! A sincere pleasure to do business with this dealership!

Suzanne Mahoney

Jan 30, 2015

I recently traded in my car for a pre owned BMW 328i sedan at century BMW of greenville sc. I was hesitant at first due to previous comments I had read. My first conversation was with Cameron via the Internet and phone, he was extremely helpful and answered all of my questions and addressed my concerns. First impressions are extremely important. I went into the dealership a few days later and was greeted immediately by my salesman Mr. Baynes Norton. I was with my young son and he treated us both with kidness and made us feel welcome. I was trading in a uncommon and expensive car that took some time to get information on. We were at the dealership for 4+ hrs. Chris the pre owned manager and Tommy the GM went out of there way to help me with a financial situation that needed to be addressed. Thank you again! I have purchased a few cars and this was absolutely the most stress free, professional and pleasant buying experience I have experienced. It is what you would expect from buying a A line car such as BMW. My final encounter was with Ian in finance, he was funny, professional and extemly helpful after a long day. I highly recommend Century BMW and other dealerships should use them as a standard to look up to and learn from. I will update my review after my first service appointment, as that is where many complaints come from. I will be purchasing more cars from them in the future and am grateful that I gave them a chance despite the negative reviews. You won't be disappointed. Cheers to all at CENTURY BMW OF GREENVILLE. Ms. Mahoney

Tracy

Jan 29, 2015

Great experience. Came right at closing time on a Saturday The staff was great especially Hyder he took his time didn't rush me and my sister. Took the time to help us . Bought new BMW that night Please thank Hyder for his help and patience Tracy

Max Amenta

Jan 28, 2015

Blake Aiken , was great , great price Thank you Max

ATL Business Man

Dec 21, 2014

I drove here from Atlanta GA, to look at a couple new vehicles I had saw online. I was first ignored by many salesmen who just stood around doing absolutely nothing. I know they noticed me because a couple of them were just staring at me. Mind you, I was ready to purchase cash. But the customer service here was so terrible. I have never in my 40 years of life ever experienced such horrible, & rude service. I was so shocked that a dealership of this standard would be promoting these HORRIBLE salesmen. I guess they don't need my business or anyone else's in that matter. Whoever reads this please don't waste your time or money on these rude, "too good for you" salesmen.

rickwojan

Dec 17, 2014

Century provided a great buying experience and expertise in the car I purchased. The GM, Tommy, introduced himself and took me to the lead technician (Jaguar Certified Tech) to answer all of my questions in regards to past service and work performed. The shop facility is spotless and that tells you a lot about a business and how it's run. Then a test drive (with no one accompanying me) to enjoy the car, which I did for the better part of an hour.After returning we worked out a very good, amicable deal with additional incentives to return. He and his staff I met with - Chris, Jana and Greg - made certain everything was in order to get the vehicle I wanted. After Tommy reinspected the vehicle he noticed a few cosmetic details he wanted to insure we're taken care of and is doing a complete detail to insure it looks like it perfect. This is the attention to detail I like and making certain a customer is satisfied is his main priority. Even better - he sees a bigger picture in that he works to see that you'll return for service and future business. Tommy and his team worked very hard to earn the business and I respect that and look forward to working with them again. Great job . . .

New owner of a pre-owned Acura RL

Nov 19, 2014

After months of looking for a pre-owned Acura RL, I located one at Century BWM in Greenville, SC. On a Saturday afternoon I drove from Charlotte, NC to Greenville, SC to look at the vehicle. I was met by Bob Whiston, client advisor. Bob was very professional and knowledge. We were able to put together a deal within a couple of days. I feel Bob worked hard to put the deal together and I was able to purchase the vehicle for a price that I thought was fair. I would definitely recommend Bob Whiston and Century BMW. The buying process was pleasurable and hassle free and I appreciate their commitment to customer satisfaction. Thanks

Mr. Dissapointed

Nov 4, 2014

I flew down from New York to South Carolina on January 17,2014 to purchase a used vehicle from this dealership. I sat down to do the finance paperwork with Jim M and was sold a BMW road hazard tire & wheel protection warranty for $1289/5 Year/Unlimited mileage which is listed on my bill of sale which I am currently paying for. I was driving to work on the morning of October 6th 2014 and my tire light comes on and I pull over and notice I got a flat tire due to a nail. I called a tow truck and got the vehicle towed to my local BMW ($185 out of pocket charge). I get inside the dealership and the service rep asked how I would like to pay. I tell him I have a BMW road hazard tire & wheel protection warranty. The tech checks his system and says he doesnt see anything on file and I should contact the dealership I bought the car from. I called and talked to Rodney and explained my situation and he told me to to pay for the tire and the service and the dealership would reinburse me ($573.91 out of pocket charge). I dont know why my warranty that I paid for is not active. Rodney then fedex me a different warranty that he wanted me to sign that was not unlimited mileage no towing coverage, non bmw warranty basically not what I paid for. I contacted Sonic motor group to see if they can do anything about the situation and Vicky contact the manager who called me the same day I contacted Sonic. He appologized for the mixup and promised to call me the next day. Its been two weeks and I havnt heard anything from the manager who promised to call me back. I lost a day of work and weeks of frustration trying to get my money for the towing and the tire/replacement costs. Emails/phone calls and nobody can help me. Whats going to happen if got forbid I get another flat tire? please think of other options before going to this dealership. The lack of communication and unprofessionalism that I recieved I wouldnt want anyone else to experience that

dizpatchr

Nov 3, 2014

I flew down from New York to South Carolina on January 17,2014 to purchase a used vehicle from this dealership. I sat down to do the finance paperwork with Jim M and was sold a BMW road hazard tire & wheel protection warranty for $1289/5 Year/Unlimited mileage which is listed on my bill of sale which I am currently paying for. I was driving to work on the morning of October 6th 2014 and my tire light comes on and I pull over and notice I got a flat tire due to a nail. I called a tow truck and got the vehicle towed to my local BMW ($185 out of pocket charge). I get inside the dealership and the service rep asked how I would like to pay. I tell him I have a BMW road hazard tire & wheel protection warranty. The tech checks his system and says he doesnt see anything on file and I should contact the dealership I bought the car from. I called and talked to Rodney and explained my situation and he told me to to pay for the tire and the service and the dealership would reinburse me ($573.91 out of pocket charge). I dont know why my warranty that I paid for is not active. Rodney then fedex me a different warranty that he wanted me to sign that was not unlimited mileage no towing coverage, non bmw warranty basically not what I paid for. I contacted Sonic motor group to see if they can do anything about the situation and Vicky contact the manager who called me the same day I contacted Sonic. He appologized for the mixup and promised to call me the next day. Its been two weeks and I havnt heard anything from the manager who promised to call me back. I lost a day of work and weeks of frustration trying to get my money for the towing and the tire/replacement costs. Emails/phone calls and nobody can help me. Whats going to happen if got forbid I get another flat tire? please think of other options before going to this dealership. The lack of communication and unprofessionalism that I recieved I wouldnt want anyone else to experience that

Drw_jaws

Sep 23, 2014

The service department has lost my keys, diagnosed the same issue as three different causes, and repeatedly finished repairs late without calling to let me know. When I went to buy a new car, they jacked up my finance rate, then lied to me about it...even though I can and had done the math on it. I finally bought and will service my new BMW elsewhere.

UpstateRunner

May 3, 2014

I contacted the dealership via email for the car I was interested in that was online. I got an immediate call back- literally 20 minutes later- about the car. Apparently the car was a popular buy, and the woman talking to me urged me to come in as soon as possible and we set something up. The morning of the appointment, before I even left, I was called saying the car was bought the night before. It was bad luck, but I'm really glad I was called as soon as possible and the contact was great.

Doc

Apr 15, 2014

I heard they are under new management and hoped it was better given the better reviews. I have been through both car purchasing and service since then - and in both cases feel like I have gotten the run around and bad value.

Noa desai

Apr 1, 2014

just want to thank you Dustin Ferris for kind service and very friendly hope to do more business with you and great sales manager he did call me 2 times for my BMW i appreciate that thank you ,,,,

Ryan

Apr 1, 2014

Here is a shout out to the fine management team at Century BMW- these are the type of guys you are working with when you visit the dealership... I work for a local nonprofit organization in town and was looking for a really cool gift that we could include in our silent auction. Tommy and Chad stepped up to the plate and were very kind and willing to help us out and the special children in our community that we serve. They didn't just help us out, but they were excited to make a difference and eager to support. One day, I hope to be in a place where I can give the great people at Century BMW some business because they are community minded and extremely nice.

Gail D.

Mar 4, 2014

Last month I bought my new X3 from Century BMW and couldn't have asked for a better experience. I shopped other dealerships here in Charlotte but Dustin and Jana (Internet Sales) at Century made the trip to Greenville worth my while, financially and otherwise. Once inside the dealership, Baynes and Chad treated me like an old friend, with professionalism and respect - which was lacking from the other dealerships I shopped. They even delivered my X3 to Charlotte, as I was unable to make arrangements on my own. Here, a month later, Century continues to follow-up to ensure all is still going well and to be available to answer any questions I might have. Century of Greenville truly exceeded my expectations. Many thanks.

EwanaSkinner

Jan 30, 2014

I had the worst experience with the sales advisor Jennifer Little at Century BMW in Greenville SC. She swiped my debit card several times without my consent therefore causing my card to freeze. She has no customer service skills!! I called the bank from her office and then she proceeded to argue with the bank that she didn't. She never apologized or tried to make the situation better. She just stood there with a DUMB look on her face!! A lil advice for Jennifer Little. Find something a lil easier that you can do.....swiping bank cards is just too difficult for you.

Kilgore Family

Jan 14, 2014

Kilgore family Tuscaloosa,AL So this is how our journey lead us to century bmw of Greenville SC...we were looking for a particular bmw M3 with a particular set of skills an miles! lol believe it or not there was only 4 in the us on the market that were at a decent price... we are from Tuscaloosa AL and we are looking at cars on the market in Seattle WA which is nothing less than two plane tickets and a gamble on a used performance vehicle which to me was a huge risk then I came across the right car with the right color inside and out low miles and priced reasonably and it was only five hours away so I immediately called to check the availability! on the first call I spoke with Chris the used car mgr who dropped the price to match others that honestly didn't match up with his car an the options it had...we had discussed financing half the vehicle with him and I was immediately passed onto the finance mgr after Chris answered all my tedious an meticulous questions "does the engine tick" "is that camera flash or a stain on the door" lol the finance mgr roger took our info over the phone and thru email... we filled out a simple form on century bmw's website at that point we were told we would get a call back not 20 minutes had passed when he called back saying congratulations we got you approved with a good rate "penalty free" loan an to be honest we are just establishing credit so we were def impressed... at that point it was almost to good to be true then we were told they would do the paperwork an overnight it to us to be signed in order to secure the vehicle until we could schedule a pick up! sure enough next day the paperwork arrived no surprises at all once again to good to be true along with the car the pics the disposition of all the staff TO GOOD TO BE TRUE so I knew that if we signed this paperwork an mailed it back we had just officially bought ourselves a car! with my gut telling something's up I decided it's only a 4/5 hour drive we can't both get off work but I can so why not sign the papers deliver them myself after I inspect the vehicle! so that's what I did left out early this morning an drove to Greenville much to everyone's surprise upon arrival I was greeted by at least 5 staff one of which is Chris "used mgr" and Shawn "salesman" we talked then moved on to the car which was perfect inside and out drove perfect was under represented if you ask me the engine sounded brand new and had 44k on it I was told it was previously owned by a doctor which I brushed off as a sales gimmick which I actually confirmed with the vin thru our local dealer I was completely satisfied and all worries were at eased we then went back inside an I presented them with the signed paperwork and spoke with all the staff including the general manager Tommy for a good while about the car an the entire experience which was A++ we are now the proud new owners of one of bmw's finest and I can't wait to return with my wife an bring it home with us it's my understanding that this use to be a place to stay away from a couple years ago from good sources but in the last couple years it has been revamped with new staff and new ways if doing business which in my opinion is impeccable these guys definitely provide the premium service that a bmw commands new or used from my point of view I didn't see not one car that was "auction worthy" an or under par I'm sure I am missing many details about the transaction but needless to say it was awesome and I couldn't imagine anyone having a bad experience here and now at Century BMW can't wait to return and drive home our M3!

Kkilgore

Jan 14, 2014

Kilgore family Tuscaloosa,ALSo this is how our journey lead us to century bmw of Greenville SC...we were looking for a particular bmw M3 with a particular set of skills an miles! lol believe it or not there was only 4 in the us on the market that were at a decent price... we are from Tuscaloosa AL and we are looking at cars on the market in Seattle WA which is nothing less than two plane tickets and a gamble on a used performance vehicle which to me was a huge risk then I came across the right car with the right color inside and out low miles and priced reasonably and it was only five hours away so I immediately called to check the availability! on the first call I spoke with Chris the used car mgr who dropped the price to match others that honestly didn't match up with his car an the options it had...we had discussed financing half the vehicle with him and I was immediately passed onto the finance mgr after Chris answered all my tedious an meticulous questions "does the engine tick" "is that camera flash or a stain on the door" lol the finance mgr roger took our info over the phone and thru email... we filled out a simple form on century bmw's website at that point we were told we would get a call back not 20 minutes had passed when he called back saying congratulations we got you approved with a good rate "penalty free" loan an to be honest we are just establishing credit so we were def impressed... at that point it was almost to good to be true then we were told they would do the paperwork an overnight it to us to be signed in order to secure the vehicle until we could schedule a pick up! sure enough next day the paperwork arrived no surprises at all once again to good to be true along with the car the pics the disposition of all the staff TO GOOD TO BE TRUE so I knew that if we signed this paperwork an mailed it back we had just officially bought ourselves a car! with my gut telling something's up I decided it's only a 4/5 hour drive we can't both get off work but I can so why not sign the papers deliver them myself after I inspect the vehicle! so that's what I did left out early this morning an drove to Greenville much to everyone's surprise upon arrival I was greeted by at least 5 staff one of which is Chris "used mgr" and Shawn "salesman" we talked then moved on to the car which was perfect inside and out drove perfect was under represented if you ask me the engine sounded brand new and had 44k on it I was told it was previously owned by a doctor which I brushed off as a sales gimmick which I actually confirmed with the vin thru our local dealer I was completely satisfied and all worries were at eased we then went back inside an I presented them with the signed paperwork and spoke with all the staff including the general manager Tommy for a good while about the car an the entire experience which was A++ we are now the proud new owners of one of bmw's finest and I can't wait to return with my wife an bring it home with us it's my understanding that this use to be a place to stay away from a couple years ago from good sources but in the last couple years it has been revamped with new staff and new ways if doing business which in my opinion is impeccable these guys definitely provide the premium service that a bmw commands new or used from my point of view I didn't see not one car that was "auction worthy" an or under par I'm sure I am missing many details about the transaction but needless to say it was awesome and I couldn't imagine anyone having a bad experience here and now at Century BMW can't wait to return and drive home our M3!

jrambobrooks

Jan 11, 2014

Not a very classy place ! Apparently they want finance cars not sell cars ! Put your name on a board so when u walk In it's like the bad people listed on a board for everybody to ( do they need that so they can remember who is coming in ) . . ? II think they need better management skills and sells skills . '

Bob Dyar

Dec 3, 2013

I was very impressed not only the product, but the team effort to make my experience wonderfully memorable . Marcus Mayberry is a super star, he could sell snow to an eskimo. Cameron was like a very friendly but persistent BULLDAWG. Dustin coordinated the entire deal in a friendly, and highly professional manner.Jeff did a superior job processing my loan. Tommy Kuranoff should be commended for his leadership by example form of management and his FRIENDLY and PROFESSIONAL manner.

RyanT

Aug 12, 2013

I worked with Greg Beaudry and Chad Domonoske today. Both were genuine and helpful. A very pleasant and enjoyable experience, unfortunately, that is something you don't seem to get at many car dealerships anymore. I would definitely recommend.

N. Jean

Aug 6, 2013

A salesman contacted me several times and twice asked to set up an appointment. As I was busy , I told him I would definitely come to Century when I was seriously looking. Last week we came to Century BMW and spent perhaps one-half hour looking at cars on the lot. Not one sales agent came out to greet us. I did go inside, before we left, and left a message with the receptionist for the salesman who'd called us. At that point, she did offer to have someone talk to us but we were no longer interested - as the several sales agents standing around seemed very uninterested. This was a very different reception from other dealerships that we visited. Apparently BMW has plenty of business and doesn't feel the need to make the extra effort.

Sandy H.

Jul 29, 2013

I ended up not purchaseing a vehicle, but the Sales man along with the Used car Sales manager were very nice and understanding. If this dealer had a vehicle I was interested in I would buy it from there.

Sharon

May 14, 2013

As a Manager and Asst Vice President of a large corporation, I understand the importance of customer service. I also realize that when my team makes a mistake that negatively impacts the customer, I as the Manager, must assume responsibility for the mistake and try to identify a way to fix it....or do the best I can to communicate my sincerest apologies to the customer. I wish I could say that the people at Century BMW did that. Unfortunately, they did not. After locating a used car for my 16 year old daughter, I contacted Century BMW to see if the car was still available for sale. A salesperson contacted be much later in the day confirming its availability. The next day, Friday, I contacted Century BMW (speaking to the same salesperson) and advised them that I would be leaving around 2:00 that afternoon to drive 2 1/2 hours to their location to view and test drive the car. I provided my cell phone number asking them to please contact me if the car sold or no longer available, as I did not want to make such a long drive for a wasted trip. At that time, the salesperson told me that he personally would not be there, but he gave me his manager's name and told me to ask for his manager when I arrived. Shortly after noon, the same salesperson called me on my cell phone and told me that the car was being sent to the Volkswagen dealership to be serviced for a recall issue. But the salesperson assured me that the car would be returned back to Century BMW long before I would arrive. At 2:00 that afternoon (after reviewing the Carfax on the vehicle), I contacted the same salesperson, asked a few questions and then advised him that we were leaving to take the 2 hour drive to the dealership. Upon arriving, I met Hyder, asked to speak to Chris, the manager and Pre-Owned Director, and identified the car I was desiring to see. Hyder told me to have a seat. He then told me the car was not there and that it would not be there until the following Monday. He nonchalantly apologized and then stated I have someone (another person) from your area who wanted to see this car too, but I called him and told him not to bother because the car wouldnt be here. First of all, why would you explain to a potential buyer that the company took care of another person but had no consideration for the one standing before them? Then, to add insult to injury, I was also sarcastically told by Hyder, that if I wanted to see the car Monday, then perhaps I could carpool with the other potential buyer to see the car the following week. Hyders manager, Chad stood quietly and said nothing to Hyders response. And what did Chris, the manager I was told to speak to say about this? I dont know..as they (Hyder and his manager, Chad) would not let me speak to Chris. Why? I was told by Chad, Chris wouldnt know anything about this either and this was just simply a miscommunication that couldnt be helped. I then walked out of the dealership (after I was sarcastically told by Hyder to Have a nice day), got into my car and watched a group of salesmen gather together in one area and laugh. Hmmm, I wonder if they were laughing about the whole incident. Even if they werent (which I believe they were), they most certainly gave the impression this whole miscommunication that couldnt be helped was something to laugh about. What could have been done differently upon my arrival? I should have received a sincere apology AND some type of solution to the problem. Perhaps someone could have contacted the Volkswagen dealership to see if I could have driven there to at least look at the car. Perhaps Chris should have taken the time to speak to me (or at least answer our calls after we left). And last, but certainly not least, Hyder should have been reprimanded for treating a customer as someone who didnt matter and making comments that were completely uncalled for.

John & Susan Mintz

Mar 27, 2013

My Husband and I came to this dealership over the weekend. A saleman Pat Lennox came outside and to greet us once we arrived. We had been to the Asheville BMW dealership and also Knoxville Dealership. And upfront we told them what we we're willing to spend and what we had to trade in. Both dealers did not have anything in our price range to work with...........??? But we told Pat upfront this is the money we have and this is our trade. PAT MADE THIS VERY PAINLESS!! We found the car we loved on Saturday and went back Monday morning and drove it home! This is our first BMW. We had a Chevy Tahoe for years and it was a good car but with all of our kids grown we just desided it was time for something smaller.Thank You Pat for finding us the car we love and enjoy.

JeremyLiving

Jan 30, 2013

This was our second BMW purchase within a month and we were again treated very well. The entire process went smoothly thanks to the hard work of our salesperson, Jana Crain. We look forward to again working with her in the future and would not hesitate to refer friends to the dealership and to Jana specifically.

Siva Vedhagiri

Jan 30, 2013

I had a great buying experience for my preowned certified BMW 328i. The appointment was over the internet, and I got a reminder email from Cameron, and a phone call. They had the car ready for test drive. Brian accompanied me for the test drive and asked some thoughtful questions about my interest and listened to my responses. He seems to be a natural salesman, not pushy, but asking the right questions to gauge your interest. Since he saw my interest in the car, he recommended a second test drive and that did sell me. I am a first time BMW owner, but am happy with the purchase so far, and very happy with the customer service thus far. His boss also stopped by and gave my car a free detail after my purchase. Thanks Brian.

2013528

Jan 18, 2013

Great buying experience. Our sales associate Shawn Vallini was friendly, courteous, and very helpful throughout the entire purchase of our new vehicle. We now have the car of our dreams. Thanks Shawn !

Clampmaker01

Jan 18, 2013

Saw the car online and called in and spoke with Sales Person Shawn Vallini. He was able to answer all my questions. He drove the car up to Charlotte and we were able to do all the paperwork in my office. Very easy buying experience!

Jenn_W

Dec 21, 2012

Fantastic overall experience! Greeted me upon arrival and made me feel welcome. Sales staff showed honesty and integrity. Highly recommend.

MzfanTasNik

Dec 9, 2012

I just recently purchased a Jeep Wrangler from Century BMW and I enjoyed every minute. My salesperson, two other floor gentlemen, and their fabulous detail man were courteous and respectful. Tommy is an excellent General Manager and he is really giving Century BMW the name that matches their quality vehicles. Stop in and give them a visit and leave off the lot in a new vehicle or a very good used vehicle! Everyone compliments me on my Wrangler and I tell them, "I got it from the great guys at Century BMW!!!

Donna J.

Nov 20, 2012

I bought a used Ford Explorer from Century, and it was a very good experience. My car had died, and I needed something quickly. Saleswoman Jana Crain went above and beyond -- she picked me up after I dropped off my rental car, found boxes for me to clean out my old car, called me a couple of days after I took my new car home to see how I was enjoying it.

lellforever

Oct 9, 2012

Horrible experience, dealer raises price after all. The finance guy is very rude and trading me like a criminal. just very bad and dishonest business, stay away.

BMW Family

Aug 31, 2012

Sean has been the most helpful salesman we have evr dealt with, this was our third purchase at this Dealership and we recommend him highly. He was very patient as we wanted a specific color, year and model and he found what we wanted exactly.

Gregory

Aug 30, 2012

In my opinion, Century BMW is a top-notch dealership. The dealership itself is comfortable and modern and is always very clean; they always have a large selection of new and pre-owned vehicles on the lot to view; and the staff has always been very friendly. If you head to Century BMW to look at and/or purchase a vehicle ask for Shawn. I had the pleasure of meeting Shawn a few years ago and he helped me purchase my first new BMW (my first new car ever actually). Since then, I have purchased four additional BMWs from Shawn and I am rather certain that BMW number six will be purchased from him as well. Shawn is always helpful and he has been great to work with. Jim (my Service Advisor), Libby and Danny (Sales Managers), Rodney and Juan (Finance Managers), and Scott (General Manager) have always been enjoyable to work with as well. An excellent experience every time I walk through the door!

Katrina

Aug 30, 2012

I recently purchased a car from Century BMW, the entire experience was awesome! Shawn was very helpful and knowledgeable.

kklocko

Aug 30, 2012

Me and my family have purchased multiple vehicles from Century BMW and have always had an excellent car buying experience. Shawn always treated any member of not only my family but also friends of the family. I'd recommend Shawn not only to anyone who wants a new car, but also used. He will work hard to find a car that is perfect for you no matter what you even if it's not a BMW.

BMW Convertible Enthusiast

Aug 21, 2012

We recently bought a car from Shawn at Century BMW. The entire experience has been great. This dealership knows how to treat customers. From Shawn, the BMW expert sales consultant, to the smooth and efficient finance department, to the friendly and professional receptionist, to the accomodating service department (Mr. Danny), to the first rate and exceptional car detail crew (Shariff), we were pleased beyond measure with our purchase. My wife is so pleased with the car, she smiles everytime she gets in. Thank you for your service. We feel like you're family. Driving our convertible BMW is a joyful driving experience!

jaxflax

Jul 13, 2012

Issue: Century BMW acted in bad faith by advertising a price on their website, confirming the price by phone while attempting to take a deposit from a customer, then later "adjusting" the price UP another $3,000 dollars, while making groundless claims that it is still the "lowest price in the market." Facts: Called Century BMW in Greenville, SC, after seeing car advertised for $12,991 on their website. Salesperson confirmed price was $12,991, as advertised on their website, and said the car was at the shop getting the soft-top replaced and detailed before they could take pictures. Salesperson offered to put the car on hold for me with a $500 refundable deposit. I said I would rather see the pictures first. Salesperson agreed to send pictures over email. I sent follow up email minutes after our conversation recapping next steps and the types of pictures I need. Then, I get the reply below.... Century BMW's reply:"I just checked the pricing on the Honda 2000 and want you to know the pricehas been adjusted to $15991. I realize the early pricing said $12991. But with ourdecision to replace the torn top with a complete new top the price is $15991.Let me know if you are still interested since it is still the lowest price in the market for the same vehicle."

mtwow789

Nov 14, 2011

This dealership has apathetic attitude towards lease customer that is really turning me off to deal with them. I came to Century BMW to lease a new vehicle again. My current X3 lease that I got from different dealer was ending and wanted to get a new one. When I walked in and asked for new lease, all the sales person seems to avoiding me. I was led to different places several times and then asked to wait at the waiting room. By then I was already irritated by leading me around to different places rather than just telling me to go to a waiting area to begin with. After a while, Tino Sullivan came and I told him I am shopping for a new car and wanted to browse through all the available options. He looked apathetic towards me and almost irritated by my request and wanted me to just pin down one vehicle to show. I told him 3 series with white color but also wanted to see new X3s. He showed me the new cars but was very unenthusiastic when explaining the variable options. It seems that he wanted me to go away as soon as possible. I had to ask him to show me X3 and he was very reluctant to do so, saying new X3s have luxury options so it wont fit in my budget. When I asked him for lease quote for two vehicles, he didnt want me to give detailed quote, just saying vague amount. I told him I want the copy of all the numbers like money factor, invoice price and monthly price. He had this reluctant attitude again and asked for my current monthly payment Im paying for my X3. I told him honestly, $488/month. He comes back after few minutes and gives me a quote that exactly matches my current payment, $488/month. He also wanted me to significant amount of down payment, ~$1600. I had feeling that he had played around with numbers. How can 328i, which has way lower MSRP than X3, have same monthly payments as my current X3? I told him that it didnt make sense but he responded saying it is what it is. I told him I want lower payment, and he just told me he cant and I should look for different car instead. This kind of behavior and attitude is first time I felt from numerous BMW dealerships I had dealt with. I was very disappointed and had distasteful experience overall.

homermooney

Oct 7, 2011

i complained about fuel mileage sudden drop. Service person changed spark plugs at $250 before running diagnostics. They agreed to provide parts but did not.

summitkef

Sep 1, 2005

As the owner of a 1990 7-series for five years, I had exemplary experiences with the service department (Ronnie Poole, Mgr) and Dennis (Service Advisor). Later, as an employee in sales, and later in financial services, I quickly became aware of what a special organization this really is. Mickey Joy, former General Manager of Century, and now Regional VP for Century's parent, Sonic Automotive, set the pace for attentiveness to detail and customer satisfaction that has earned Century BMW's Center of Excellence award many times. Later, Bobby Bishop (current GM and former Parts and Service Manager) took the baton and, along with a very talented and dedicated group, continued and built on the dealership's success. It should be noted that I have since moved to Dallas and was affiliated with a BMW dealership in Dallas for a short while that was a far cry from Century in every respect. I'm now back in the investment business, so I have a pretty good perspective on what makes a dealership successful or not. I chose to work at Century originally because I was satisfied service customer and loved the product. When you're shopping for a BMW, look beyond the price. Look at the VALUE. There is no better car, maintenance plan, or warranty in the business. The best overall VALUE can be found at Century, where once you purchase your first BMW, you'll always want to come back. I witnessed multiple generations of satisfied customers buying cars from Century who rightly felt like they were part of the "Century" family. As for price, all dealerships pay the same for the cars. The dealerships have a right to make a reasonable profit. That reasonable profit is invested in plant and people to be able to provide the high level of service and technology you expect. When you're making an investment of this magnitude, you're not just purchasing a car, you're purchasing the dealership and all the people in it. Even as a Dallas resident, when I'm ready to purchase my next BMW, I'll be flying back to Greenville to purchase it from Century.

jdaveballew

May 9, 2005

I have purchased three BMW's from Bobby, Skip, and the rest of the folks at Century over the last five years. In addition, I have had two other BMW's purchsed privately serviced at Century in the same period. Without qualification I can and do recommend this dealership to anyone interested in a new or used BMW.