Walt

19 de ago. de 2013

Went looking online for a NV3500 Passenger van & Mr. Baker called back the next day to check in with my progress. The wife & I stopped in during our lunch hour & Mr. Baker was availalbe to take us out on a test drive & provide many details on the NV. He appeared to be very knowledge on the van. At the end we decided to hold off on the NV purchase but I would definetly give Mr.Baker an opportunity if we circle back to the NV.

Bimini Bill

6 de may. de 2013

I was seeking information about the warrantee on my Nissan battery that had gone bad. The woman that answered the phone was not friendly or helpful. She said that she would have someone from their auto service and repair contact me by phone. I never received the call. I am assuming when their sales personnel is trying to sell you a car, they have to be extra nice. However, when you are having trouble with a previously purchased Nissan, whether it be at this location or another dealer, they seem not to be interested.

Yaro NewLeafOwner

27 de nov. de 2012

Bought a Leaf here and ended up meeting 1/2 of the staff. Sales guys (Jorge, Shon, Kentucky, Jose and Shant) are very welcoming, friendly and knowledgeable. If they couldn't answer a question, they knew someone that could. Finance manager, Omar, is amazing at his job. The General managers (Pat and Jeff) are nice, friendly and not bossy as one can expect from a large volume dealer. But the "icing on the cake" is Karen, Customer Relations manager. She is caring, personable and made this the most pleasant car-buying experience ever. I've worked in car sales before and I wish I had such great people on my team. Service team is great too. Everyone at Cerritos Nissan deserves top accolades. We are looking for another car and will definitely shop here first. A lengthy review, but they deserve it...

Espe Valentine-Williams

24 de nov. de 2012

The guys were very helpful and accomodating!!! And we love the car!!

H TAY

5 de sep. de 2012

Damian A and Patrick F were very friendly. They both went the extra mile with helping me buy the car I wanted. Damian and Patrick should have a pay increase for their outstanding performance at Cerritos Nissan.

krystalh

28 de ago. de 2012

Extremely Satisfied with the service, knowledgeable and friendly staff, and my new car! Starting with the salesman who assisted me with the purchase of my vehicle (Chris Rico), FInance Manager (Shane) and Sales Manager (Matt Hansen) I truly had an exceptional experience! This was the first time I purchased a new vehicle and I am glad I chose Cerritos Nissan to do so. Everyone went out of their way to accomodate my needs and in return I am extremly content with my vehicle and great customer service!I will keep coming back & recommend Cerritos Nissan to all my friends and family!

sentra loades

16 de jul. de 2012

He gave me the utmost attention and the sales manager got me a great deal 5 stars all the way E the service

Denos Amarantos

9 de jul. de 2012

Huan is an excellent sales person; one of the better ones that I've talked to in the last couple of weeks that I've been researching vehicles. He had a very approachable personality, low pressure, yet able to answer all of my questions. His product knowledge well exceeded that of other sales people that I've spoken to. Huan also did an excellent job on his due dillagence, making sure to follow up and make sure that all of my needs were met, and that my overall experience at Cerritos Nissan was a positive one. Thanks for everything,Denos Amarantos

linac0109

25 de jun. de 2012

This dealer was amazing. The whole stuff was so friendly and helpful. We were really happy with them. The only thing was that it took way too much time. I was there for about 5 hours and we went around 12 so around 3 we became very hungry. Other than that everything worked out great.

tanyachambers33

3 de jun. de 2012

I WENT TO BUENA PARK NISSAN FIRST I HAD A VERY BAD EXPERINCE THERE FOR THREE HOURS WHEN I LEFT I WAS DRIVING HOME AND I HAD TO USE THE BADTHROOM SO I STOP AT CERRITOS NISSAN AND WHILE I WAS IN THE RESTROOM MY HUSBAND EXPLAIN TO SHANT WHAT HAPPEND AND WHEN I CAME FROM THE REST ROOM SHANT WALK UP TO ME AND SAID DON'T WORRY I'M GOING TO TAKE GOOD CARE OF YOU TODAY NO ONE LEAVES HERE WITH OUT A CAR AND BOY WAS HE RIGHT NOT ONLY WAS HE GOOD BUT HE GOT ME THE CAR I REALLY WANTED A NISSAN ALTIMA AND THEY MATCH MY LOAN I HAD ALREADY HAD FROM ROADLOANS.COM WHEN YOU ARE IN NEED FOR A CAR CERRITOS NISSAN IS THE PLACE TO GO AND ASK FOR SHANT KRIKORIAN AND WHEN I LEFT SHANT HAS BEEN CALLING ME ASKING ME HOW THE CAR IS DRIVING AND AM I HAPPY WITH THE CAR YOU CAN NOT ASK FOR BETTER CUSTOMER SERVICE THEN I RATE CERRITOS NISSAN WITH 100%

Iluvwally

27 de may. de 2012

I went in to look for a pre-owned and left with a brand new car!!! The service was great from the moment I walked into the building until I drove off the lot with the car. The entire team was awesome and made the entire experience one I'll never forget. I would highly recommend this dealer

HAW

21 de may. de 2012

I am a first time new car buyer and have been to two competitive dealerships prior to going to Cerritos Nissan. My husband was not even interested in the Nissan brand itself until we visited the friendly Cerritos Nissa dealership. Jeff Robertson our salesperson was terrific. He was well informed about all of the car features as well as the ratings. Unlike our other dealership experiences we were allowed to test drive many vehicles without being pressured or made to feel bad. By the end of our experience my husband and I had a completely different and positive feeling about the Nissan brand and are now considering buying one in the near future. It was nice not to feel pressured and we look forward to future dealings with the Cerritos Nissan dealership and Jeff especially.

lralpz

28 de mar. de 2012

We went to purchase a pathfinder. new or used. leaning towards new because of the vppe plan at work. the sales man and finance guy literally took less than 15 minutes to tell us that they could not work with us. They wanted to sell us the car they wanted, the color they wanted . They didnt even try to make us an offer. We didnt even have a chance to tell them we were pre approved. They were just rude. So we drove to west covina the same day and there we bought our new 2012 pathfinder. I have never had such horrible service at a dealer as I did at cerritos.They were even pushing us to lease a vehicle. I've purchased two nissans at west covina and will now always go back to them because of their service.The difference was night and day. West covina also manged to get us an amazing 2.9 apr on our loan. love them. cerritos should learn from them. I will never recommend Cerritos for buying a new car which is a shame because we have been servicing our vehicle with them for years.

danielb911

27 de feb. de 2012

I can't express the gratitude I have towards the people of Cerritos Nissan. I took my family on a vacation over Presidents Day weekend to celebrate my daughter's birthday. While driving down from the Bay Area our truck broke down and we did not feel that it would be safe to drive it back north. I put another vehicle on hold at another dealership before I stopped in at Nissan. I was lucky enough to meet Wally Awad who was very understanding of my situation. He was great right from the beginning. He was kind enough to take a test drive from Cerritos to the hotel I was staying at in Anaheim, about a 40 minute adventure, so I could show my wife the car before I purchased it. While waiting for the Kia Borrego to be detailed and the paperwork to be completed I was introduced to Richard and Robert, both in management and they too were great. When the paperwork was ready they sent me to the finance dept were I met Sarah Choi, again another great person who also understood the importance of getting back to my family quickly. I have bought about a dozen vehicles from dealerships in the past 20 years and I have never walked away feeling like I met good people. I usually walk away feel a bit used. I am 100% serious that the next time I'm in the market I will actually drive the 6 hours to do business with these guys again. I'm sure my family won't mind another trip to Disney anyway.

becksab

6 de dic. de 2011

i bought a used 04 MBZ from them and had the worst experience ever. First i came in to look at the car, it took forever to locate the car, then after buying with cash and finishing up all the paper work.They put in writing the car would be detailed and in the proper dealership condition and it would take 2-3 max. it took them 3 weeks after constant calling and the final job was terrible. and their end of the paperwork was not finished.overall the experience sucked, when i called they would transfer me back and forth. and i would leave a message and nobody would call back.no one works with the customer.Nissan corp should take this dealership out of the current owner's

mgarcia5

7 de nov. de 2011

I rate this dealership a 10 the sales person Grace C. was very helpfull and freindly I would recomend this dealership to friends and family

brianflores

29 de oct. de 2011

This dealership has been amazing to me since I purchased my new Nissan, even though I didn't buy it here. I had recently had some warranty maintenance performed at another dealership, and after discovering some issues, I came to Cerritos Nissan. Service Adviser Jeff Nomura shined with amazing customer service, and quite literally went above and beyond in helping me resolve an issue and keeping me from a very pricey repair. I can't rave about this dealership enough, and I wish to convey my regards to all involved. Keep up the great work.

gkwang30

22 de oct. de 2011

This is my second Nissan I bought because of Shawn Munoz. My first experience with him was so stress free at Universal City Nissan that I drove 2 hours to get to him at Cerritos Nissan. He is such a pro. There is no haggling and he is so honest and upfront about all the cost. This time at Cerritos Nissan I also worked with Richard Vasile and David Jimenez. Richard was incredibly helpful and friendly. David took the time to go through the entire car with me and even helped me program my address into the GPS system as well as link my blue tooth to the car. The entire process from beginning to end was incredilby efficient. They sent me on my way with a full tank of gas and an apointment in the service department for my first service for free. Very excellent dealership, people and service. I would highly recommend them to any looking for a car.

glevanas

26 de sep. de 2011

We just wanted to share our service experiences with Cerritos Nissan.Jeff Nomura has been our service advisor for the past several yearssince we bought our car in 2003. He is a fantastic employee. Jeff alwayshas a great attitude, sense of humor and is devoted to taking care ofour service needs every single visit. He is loyal and dedicated and hasexceptional people skills. We love doing business with Jeff. Never let himgo! He is wonderful.Thank you,Greg and Lisa Levanas

littlenana411

15 de sep. de 2011

With the exception of the loan rate, we are satisfied at this time with the purchase. So far we love the car and its looks.

customer13

6 de sep. de 2011

As a customer, just will like to take my time to thank your staff member Peter Chavez which is trained to provide the best customer service experience for our guests on a daily basis. I know I have many dealers to choice from to take my car for service when its needed or when things might not run as perfectly as we intend them too. I very much appreciate the opportunity to serve me again with an excellent experience on my 2005 Nissan Maxima. Keep the good work!

astroissie

17 de ago. de 2011

Had been looking for a nice and cheap in price vehicle for the past 3-weeks. I located your dealership and was looking in your web site for an Altima when I located just what I wanted. I did drive 1 hour away to be able to get a good bargain at Cerritos Nissan. Leo took great care of us and was very patient as we test drove the Nissan Altima. Leo, thank you for staying late and seeing us through all of the car transaction. You were able to work the car into our budget pricing. I will definitely let my friends know about your service and hope to deal with you in the future.

bobleeper

5 de ago. de 2011

Service call was motivated by a recall notice to fix a behind the dash air conditioner blower fan that until it was fixed I hadn't it thought in need of repair. The air conditioning system works better than before when I though it worked just great already. My service advisor Peter Chaves took the time to explain why the recall repair was being done and what it entailed. He even apologized for the length of time the repair would take (2 hours) because they had to get behind the dash to do the repair/replacement.I spent the next hour and 45 minutes reading in a quiet and clean waiting area inside the dealership. Several employees passed by during my stay and were all very cordial and friendly, either saying hello, offering something to drink, or just smiling. It was nice to be in such a friendly atmosphere.Repairs were done 15 minutes sooner than initially anticipated and when my vehicle was returned repaired it was even washed, thank you very much.Overall great dealership, great people and a great experience. I will be back.

tmaya

9 de jul. de 2011

We had a positive experience purchasing the car although we were left wandering around for a little too long at the beginning. Also, the price on the sticker changed once we entered the door. We are happy with our purchase snyways.

kcoye8587

30 de jun. de 2011

I took my Nissan to cerritos nissan for service and was very happy with the outcome. Dan Millhouse was my service advisor and displayed a level of customer service that was above and beyond anywhere else i have been.

NISSFIT

21 de jun. de 2011

AMAZING environment. The sales person Mitch was awesome. Friendly and put up with my life's story. Which I'm pretty sure bored him to death. I had several phone conversations with Mitch that helped me with my decision. He was detailed and there wasn't a question that I asked he didn't know the answer to. I spoke to several sales personnel and they were all great. Another gentleman there was very nice too. I think his name was Richard--he seemed fun. I guess you can say he was like a very formal clown. He made everyone laugh. The finance guy Adolfo Simoni was awesome!! Great attitude overall and plan to take my mother to Cerritos for her next purchase. Thanks Everyone!!! Oh and there internet is Fantastic!!! Grace was very sweet on the phone. Sadly I never met her.

edique

21 de jun. de 2011

I am happy I purchased my Altima at Cerritos Nissan. I am always contacted when my car is due for an oil change. They also call me after to see how my visit went. I was worried I was not going to be able to afford to have my tires rotated, it turned out I didn't need to because it came free with my gold membership. My Service Consultant, Dan Millhouse asked if I had any coupons to do that for me, but remembered that I was a gold member. During inspection, he called me and notified me regarding my brakes. I did forget about my brakes and procrastinated on them. He was able to fix my brakes and it didn't take all day either. I love bringing my car in every time because the even wash and vacuum your car free! Dan even got my license plate screwed on for me. I always get a run down of my cars diagnosis, and I feel safer to know what my car needs or has had done to it. I even got an email from Dan when I got home regarding my cars diagnosis. The staff always makes me feel like I live in a close knit community, they make me feel like family and that is why I decided to rate them on this site.Thanks again Cerritos Nissan,Edgar Quevedo

rholder

2 de jun. de 2011

I recently took my vehicle over to Cerritos Nissan for my regular service and a recall notice that I received in the mail. I called and made an appointment with Dan Millhouse, whom I usually see. I just wanted to say what a professional and friendly team member you have at Cerritos Nissan, named Dan Millhouse. Dan has always gone above and beyond to deliver superior customer service. Dan definitely should be recognized for everything that he does. I am 44 years old and I am a Manager at a local Bank so I know what great customer service is like. Dan exemplifies the customer service experience that I remember years ago when ever you walked into an establishment. He really takes pride and ownership in following up with your requests and is so happy and energetic to work with. Thank you Dan for helping me with the service on my vehicle. You are truly an asset to Nissan and the Cerritos Team. Keep up the great job. I truly think you should be in Management Dan. You have a great personality and seem like you are able to work well with just about anyone. I sure hope your manager and executive team keep this email. You deserve it. Thank you again and I will see you in the next few months for my next check up. Rodney HolderNissan Client

gpgreen4

31 de may. de 2011

The Service Staff and Representatives are very professional individuals whom take pride in their jobs. Their dedication and focus on customer service outwieghs any other dealership that I have had to deal with. I would highly recommend my friends and family to use Cerritos Nissan.

r1peters

27 de may. de 2011

The sales staff was very courteous, professional and patient. They wanted to make sure that my son got the car that he really wanted and we did through their dedication and perseverance. Over all my experience was pleasant and friendly. I was not pressured and all of my questions were answered. Everything was above board and when I had choices to make regarding extras, everything was explained and my choices were honored without any pressure. I have purchased a new Nissan through this dealership a few years ago and I had a similar pleasant experience then, so I would say that this is a dealership focus. I have also had service done at this dealership before and I respect and trust the service department, too. Cerritos Nissan is a top-tier dealership in my opinion because they have a top-tier staff!

vivian66

11 de may. de 2011

I had an excellent experience at Cerritos Nissan. I was treated with patience and respect. I was never made to feel like just another customer. The guys were great and helped me for over two days until I found just the right car! I highly recommend this dealership. Finance was incredible. Mr. Vasile made the process easy to understand and was very pleasant as well as expedient. He definitely has the experience and customer service values that we all expect but do not see at most dealerships!

arnie tejeda

10 de may. de 2011

i really enjoy coming to cerritos nissan for their customer service and their genuine concern for any questions you may have. i trust them with my vehicle, and have the highest confidence that my vehicle was serviced properly! tony fears was excellent with his recommendations and was extremely nice and professional! thanks tony and cerritos nissan

tvanskike

5 de may. de 2011

Great car buying experience. Everyone involved with the purchase of my new car was attentive, friendly and knowledgable. They were eager to work with me to find out how I could get the best pricing and a monthly payment that was right for my budget. They exceeded my expectations in every area.

leeplog

4 de may. de 2011

Customer Service, John kept me up to date on what was going on with the car and how the process of buying the car was moving along. Quality of work, When the car was delivered it was super clean and john took the time to go over all the features with us.Friendliness, their was not a grouch in the entire dealership.Happy people make happy customers.Overall Experience,I feel comfortable with the sale.There was no pressure to buy and all the sales people were very helpful to put me in touch with the people I needed to talk with. Price,The price John gave me was less than the price Consumer Reports new car buying system suggest.

berry78311

2 de may. de 2011

Last March, 2011, we had a minor problem with the "service engine soon" light on our 2011 Nissan Versa. I called the Cerritos Nissan Service Department and scheduled an appointment to get it checked out. Mr. Jeff Nomura was the employee assigned to us to check out the problem we were having with our Versa. Mr. Nomura was very, very helpful to my husband and gave him a breakdown as to what the problem might be. Mr. Nomura then told my husband that our car would have to stay in the shop because a Nissan Engineer would need to come out and check the issue we were having with the "service engine soon" light. Mr. Nomura helped out my husband with a rental car and told him he would give us a call when our car was ready for pick-up. Two days later, Mr. Nomura called me at work to let me know that our car was ready. When I asked him what the problem was again, he was kind enough to tell me what the issue was in such a way that I could understand. Mr. Nomura was EXTREMELY PROFESSIONAL and KNOWLEDGEABLE when he explained to me why the "service engine soon" light was on. In addition, he was sweet and very patient at answering all of my questions. The phone conversation was altogether pleasant! To add, in our phone conversation, I was very pleased to hear Mr. Nomura say that he really cares about his customers and works his best to ensure that they are 100% satisfied. And folks, this is true!Our overall experience with Mr. Jeff Nomura was outstanding! Our 7,000 mile service is coming up soon and we hope that Mr. Nomura will be available to assist us again. If Mr. Nomura isn't available on the day we schedule our appointment, we will schedule an appointment at a day and time that HE WILL be available. Thank you, Mr. Nomura, for taking such great care of us! My husband and I are very pleased with the service we received from you last March! We look forward to seeing you again!Best regards,The Torres-Guimaraes Family(Nancy and JP)

Janeta562

29 de abr. de 2011

Well The Customer was great, really friendly people there, and Tim Landeen did a really good job, and gave me what i wanted well better then what i though i was going to get. so until now i haven't regret choosing Cerritos Nissan to get my first car there. so i deffetenely recomend my friend or fam to go buy a car at Cerritos Nissa. o and I also thank all the other people the helped me there, but i forgot their names sorry!! :)

mangell4

27 de abr. de 2011

I had a problem with a tire sensor, went to a local nissan dealer in Los Angeles and was told have I put air, and that it would cost $150.00 to replace the sensor. They gave me a price without looking at the problem. I scheduled an appointment with Peter Chavez at Cerritos Nissan which I should have done in the first place, and he told me he would look at the problem, within an hour he said the problem was fixed, and everything was covered. I enjoyed the friendliness of Mr. peter chavez and I am requesting for any future maintenance that he be my service advisor. Thank you Mr. Chavez

michellediggs

25 de abr. de 2011

This dealership was excellent. The slmesman Tim Landeen was awesome. He made my decision easy when I picked the car I wanted. He was very knowledgeable about different cars, makes and models. He had a very positive attitude and demeanor. I'm glad he was my saleman today. I will refer my family and friends to him. Tim I thank you for everything you did for me today. You really made my Easter. Thanks Michelle D.

dsimme

19 de abr. de 2011

Shawn, John, Brian and Adolfo were very friendly, personable and patient! I had not bought a new car in 12 years and was unsure of what I wanted. After checking out some different makes and driving several, I decided I was going back to Cerritos Nissan and buying the Altima. Thanks to everyone.

Shshomi

13 de abr. de 2011

Grace, Mark, and Eduardo were wonderful to work with. I was mostly impressed by their customer service and professionalism. I enjoyed the cleaness of the facilities. I want to especialy thank Grace for going the extra mile to answer all my questions. She truly was a joy to do business with. I would diffently recommend friends and family to Cerritos Nissan.

tynerjackie

11 de abr. de 2011

My car (2006 MINI Cooper S Convertible) was broken into from the convertible top, and was totally ripped to shreds. I went to Cerritos Nissan Collison Center for repairs. Danny helped me and the outcome was awesome; I highly recommend this location and Danny! The only downside was the price of the soft top, as some of my colleagues found a few cheaper tops (not by a lot though).The repair took about a week or two, but was worth the wait... They really did a great job and took the time to pay close attention to detail. However, when I went to pick up my car, the rubber moldings around the base of the soft top were further damaged (they were already worn and damaged from the previous owner). When I informed Danny, he was unfront and honest about it, and offered to repair it for free and only pay for the product (it was a cheap product for the car). Everything is now in perfect and mint condition.Once the repairs were finished, they detailed my car for free (an excellent job), and self-delivered my car back to my house while I was at work. He didn't even need to call for detailed directions, as my house is difficult to locate.Everyone at the office is wonderful, and definitely helped me get through my first vandalized car experience. I have never been anywhere where the customer service was better than here.

wasntme319

11 de abr. de 2011

I have been bringing in my Nissans for service to Cerritos Nessan for a very long time. I only deal with Peter Chavez. No insult to the other Svc Managers but he has been amazing to me for quite awhile. Extremely honest and friendly. If he was to leave Cerritos for another dealership, I would follow..

gchaves

8 de abr. de 2011

we have used several dealers and not very happy with the service. however, we had decide to try cerritos nissan. we were happy with the work completed, but mainly with the staff such as Peter Chavez. we have gone back several times and he is always helpful and honest with our problems.

WyattK

1 de abr. de 2011

I have used this dealership before..everyone has always been very helpful , but in general for all dealers, tell them tostop the high pressure "finance officer" Sales !! Just be upfront with all that when you are talking about the purchase and stop the long drawn out process in the finance office. They are nice and all , but come on.

Tami Parmley

31 de mar. de 2011

I am so pleased with my new 2011 Nissan Rogue that Grace (Internet Dept) sold me! I absolutely love Grace she is one of the nicest people I have ever met and she always asks me about my family, whom she remembers by name!!!!! I have serviced my Rogue twice and Jeffrey Nomura was amazing! Everyone at Cerritos Nissan have been wonderful to deal with and I love the fact that they recognize me on sight! They are very nice, extremely helpful and very informative! If I was to purchase another car I would go back to Cerritos Nissan and I have told all my friends about them as well.Tami Parmley

janazandi

29 de mar. de 2011

I came with my mother to support her in buying a new Nissan Juke. Now while I wasn't the one buying, I was treated as if I was... with friendliness and care. Richard Visale, Shown Brown, and ADORABLE financing guru Eduardo (unsure of the last name) were great! It is seriously making me rethink keeping my Ford focus and maybe trading it in to buy a Nissan. When I AM ready to buy, ICll be seeing Shawn. Thank you, guys, for making the car buying experience a good one for my mother (who walked away happy) as well as for me!

iralew

28 de mar. de 2011

Both the Sales Associate and Manager treated us with courtesy and respect. We were able to come to agreement on price with out major haggling. The total purchase experience at Cerritos Nissan was great. I would and have recommended Cerritos Nissan to friends and family members. This is my fourth vehicle that I have purchased, and plane to buy additional vehicles in the future.

ponyboy

15 de mar. de 2011

My experiences with Cerritos Nissan have been outstanding since I bought my cars there. The quality and attention to which I have been treated has been an excellent one to say the least. My advisor has always been Mr. Jeff Nomura and I could not get a more professional, knowledgable and more polite that him. These people need to be recognized for the dedication that they show their customers. That is a great reason for me to continue taking my car to have it serviced there. I hope that this survey and my humble opinion get to the proper ears and these workers are acknowledged for their excellent work. If you need to contact me, please feel free to do so at any time.Tony Lamadrid(562) 572-1510 Cell.(562) 921-0434 Home.tlamadridatverizon.net

ctcks

3 de mar. de 2011

I wanted to write anyway to let you know how much I appreciated two of your service specialists, Dan Millhouse and Jeffery Nomura. They not only gave me great customer service for my vehicle, but more importantly, they were sympathetic to me in regards to my husband's recent stroke. As I try single-handedly to meet all the new demands on our family, it is imperitive that I have a vehicle that I can count on. Both Dan and Jefferey reassured me that they were there for me, that in other words, "They had my back". Karen, their support and kind words touched me deeply. This kind of caring professionalism makes me happy to be a Nissan customer. Please feel free to forward this to the Service Mgr. and Dan and Jeffery if you feel it's appropriate.

Kathy Patito

16 de feb. de 2011

I bought a car from this dealership back in 2006 - Nissan Maxima - and then I returned this past week (2/3 & 2/4/11) and returned the used car (Nissan Maxima) and bought a new car. They were patient with me in that I tried several cars and ended up with a 2011 Sentra. I drove it off the lot after spending time with the financial person (Adolpho). Once I got it home and into my driveway, garage I realized I was not happy and that I could not keep this car and have to finance it each month. So the next day I drove it back to the dealer and spoke with Richard Vasile. He understood my problem and said that I should try a Juke. I told him "no" that I wanted a car with a little more "bells & whistles" but I didn't want that one because I had never heard of it. Well, suffice to say that after several times driving a different vehicle - I did try the Juke AND I am so delighted with it. I love driving it every minute. I would do advertising for it if asked. It is great!! Richard was very patient, caring and just waited while I tried every car but that and when I finally drove the Juke - that was it. Back I went to the finance person who was equally as patient and kind. I brought my friend, Steve, with me and I think he kept everyone entertained while I made up my mind. My friend was equally as impressed with the dealership and he, like me, would recommend Cerritos Nissan dealership to anyone and everyone. HAVE WONDERFUL DAY!!!! By the way, I love the receptioniest who answers in that way also. Kathy Patito

Jo Ellen Kerr

13 de feb. de 2011

We started out on December 31 to buy a car and we did. The staff, including sales, finance and folks that wash the car were great. So far, except for getting shocked every time I get out of the car (which is really annoying), everything is good.JO Ellen Kerr

larrycohen12

17 de ene. de 2011

The salesman I spoke with at Cerritos Nissan was a knew very little about the car I was interested in, yet claimed to be an expert mechanic and could answer any mechanical question, but was not able to do that either. Rather than tell me that he doesn't know, or will find out, he would give me inaccurate information, or tell me that options on the car are available, but really aren't except on different models. If I hadn't already known about the cars, I may not have realized that I was being lied to, but I definitely was. Please be careful if you need to go to this dealer. They do not know what they are talking about. Even the manager who came out to help, did not know the answers, then when the questions got too difficult, just disappeared and did not return.

james shand

16 de ene. de 2011

The service was excellant, they worked well with me on my financing. I would recommend them to anyone I am verry satisfied as a new customer.The staff treater me verry good they gave me options. I was not quite sure exactly what model I wanted and what options I was searching for Jimmy Zayas the internet sales representive took time and allowed me to explore all the options at my disposal

Del1940

4 de ene. de 2011

Went in to take my truck for a timing belt change and possibly other work. I obviously asked for a quote. I was told that it would be $900 for the work. I ask why that high? I told a bunch of junk, that provably was memorized from a book on "how to sell your service at ridiculous high prices". We only used quality parts, blah, blah, blah. That it is competitive. Competitive? This quote was almost twice (that is almost 2x or almost 100%) more than the second highest quote I got from nearby shops. After talking a few more minutes they went from selling me their services to making me feel like I was cheap and then they started the scare tactics, that is when I left. Well I took it to a shop a friend recommended in Westminster and for less than the price of changing the timing belt at this dealer, they changes all the belts, installed a new water pumped(with new coolant), change the motor, transmission and differential oil, installed new air filters, new fuel filter, rotated the tires, check the air pressure of my spare tire, check my brake pads, change the plugs, topped off all the fluids and wash my truck in and out. And I even paid tax on all the parts (for less than the dealer price). Oh and all that with 12 month 12,000 miles warranty. Then I found out that the shop I used to service my Chevy normally works with Japanese vehicles and would of done the same as the dealer in Westminster but cheaper. Well I learn, do not even THINK of taking it to the dealer.

reid_jess

11 de oct. de 2010

me and my boyfriend were looking to trade in and get a used vehicle im a very picky person and did not see anything on the lot that caught my attention but thanks to alfonso he made getting a new vehicle possible. when we were looking at used cars. we are very happy with the service that we recieve from alfonso davila.

kimcao

6 de ago. de 2010

the sales staff was friendly. the first time we came we spoke to collins and he was very thourogh with the questions we had. the rapport over the phone was nice, we spoke several times with collins and mark. Then, when we went to close and buy, they were very efficient. the test drive is good.

raelenec

10 de jun. de 2010

Unless your name is Earnhardt, you're probably like the rest of us that can't stand to buy a new car. I've purchased MANY and this was one of my better experiences. I originally was looking to buy a new Maxima and this dealership is close to my house and I wanted to buy from the dealership that would be servicing the car. It turned that I found a better equipped used one at Cerritos Nissan. I was trading in my Dakota - got a fair price. I haven't taken it in for service yet but I'm sure I'll go back.