Used Cars for Sale at Certified Auto Sales in Upland, CA

CommissionerGraham

Sep 17, 2011

How ironic, Certified found a way to delete my comment from before via the Google Consumer Review website originally posted 11/25/10. Be that as it may, it's copied below for your convenience..... ------------------------------------------------------------------------------------------------------------ WHY - OH - WHY DIDN'T I CHECK OUT THIS SITE PRIOR TO MY PURCHASING A VEHICLE FROM CERTIFIED AUTO SALES???! GET THIS: 5 WKS AGO, WHILE DRIVING ON FOOTHILL BLVD IN UPLAND, I TOOK NOTICE OF THIS PITIFUL EXCUSE FOR A DEALERSHIP WHOSE NAME STRUCK ME IMMEDIATELY. MY INITIAL INTEREST WAS IN A GREEN - 2002 JAGUAR W/ 75K MILES, HOWEVER UPON SPEAKING W/ AN EMPLOYEE OF THE DEALERSHIP, JOHN (THE AUCTION ATTENDEE AND CAR PURCHASER) I INQUIRED ABOUT HOW MUCH I WOULD HAVE TO PUT DOWN TO KEEP MY PAYMENT at A FEASIBLE AMOUNT. I MENTIONED I WANTED TO PUT $2500 DOWN AND WAS THEN ADVISED BY JOHN THAT THE AMOUNT I STATED WOULDN'T GET ME INTO THIS PARTICULAR JAG- HOWEVER THEY HAD ANOTHER ONE IN BLACK LURKING IN HIBERNATION OR SOMEWHERE - THAT I QUALIFIED FOR. WELL I ADMIT, I PREFERRED THE COLOR BLACK TO GREEN, HOWEVER THIS JAG DIDN'T POSSESS A FRONT GRILL, THE ROOFLINER INSIDE WAS PEELING, THERE WAS DOG FUR EVERYWHERE AND THE PAINT JOB WAS FADING AS WELL. BEARING MY NEED FOR TRANSPORTATION IN MIND, I WENT ON TO PURCHASE. 5 WEEKS LATER, MY CAR HAS SPENT MORE TIME IN THE DEALERSHIP THAN IN MY OWN GARAGE!!! I HAVE NOT ONLY TAKEN OFF OF WORK ON MULTIPLE OCCASIONS DUE TO VEHICLE MALFUNCTIONS AND TO OVERSEE THAT PROBLEMS (THAT SHOULD'VE BEEN TAKEN CARE OF PRIOR TO MY PURCHASE) WERE TAKEN CARE OF BUT I'VE MISSED OUT ON SCHOOL AND MY PERSONAL LIFE HAS SUFFERED AS WELL! 1. THE CAR'S AIR CONDITIONING DID --NOT-- FUNCTION UPON PURCHASE! NO SOONER THAN I'D DRIVEN OFF OF THE LOT (IT WAS 110 DEGREES THAT DAY), THE A/C BEGAN TO THWART OUT HOT AIR. I WAS FORCED TO TAKE THE CAR BACK TO THE DEALER WHERE THEY KEPT IT FOR (GET THIS) 6 DAYS!!!, IN THE MEANTIME, WHILE RELUCTANT, THEY GAVE ME SOME SORT OF LOANER CAR....A 1998 VOLVO STATIONWAGON THAT THEY WERE ATTEMPTING TO SELL ON THE LOT, AS WELL. WHEN I FINALLY GOT THE CAR BACK, THE A/C WORKED....WHILE DRIVING THE CAR, YET UPON SITTING IDLE (at A STOP LIGHT OR WHERE HAVE YOU), WOULD PROJECT HOT AIR. SO, ALL IN ALL I'D BASICALLY PAID $2500 TO DRIVE A DARN STATIONWAGON....WOW. 2. THE CHECK ENGINE LIGHT CAME ON. <-- THIS INITIALLY SCARED ME TO DEATH! OF COURSE I DROVE BACK TO THE DEALER AND EXPLAINED MY CONCERN. THEY HAD THE CAR FOR ALL OF 15 MINUTES AND RIGGED' IT SO THAT THE LIGHT WOULDN'T COME BACK ON. 3. ^ I ATTEMPTED TO DRIVE HOME AFTER THE ABOVE TRANSPIRED AND THE CAR SHUT OFF, THUS REQUIRING ME TO CALL THE DEALER AGAIN; ONCE THE CAR RE-STARTED, I DROVE BACK AND WAS GIVEN THE "LOANER CAR" YET AGAIN. ONCE I RECEIVED THE CAR BACK...THE OWNER, SAL, TOLD ME THEN THAT PROVIDED THE CHECK ENGINE LIGHT CAME ON AGAIN, TO JUST "GO AHEAD AND CONTINUE DRIVING" ENSURING ME THAT BY THEM REPLACING THE SPARK PLUGS, THAT THEY PROBLEM WAS RESOLVED. PARDON ME, BUT THE LAST TIME I CHECKED...."CHECK ENGINE" LIGHTS DIDN'T JUST UP AND COME ON FOR NO REASON!--- 4. FURTHERING THINGS, THE GAS CAP COVER WOULDN'T "POP" OPEN & WHEN IT DID, IT WOULDN'T CLOSE. THIS ALLOWED GAS TO ESCAPE AND YET...I WONDERED WHY MY TANK WOULDN'T STAY FULL AFTER PUTTING $40-50 OF GAS IN...? 5. THE WINDSHIELD WIPER'S SPRAY NOZZLES WERE CLOGGED. WHEN I WENT TO SPRAY MY WINDSHIELD ONE MORNING A MUDDY EMISSION WAS PROJECTED ONTO MY WINDSHIELD CAUSING A HUGE SMEAR AND RESULTING IN ME ALMOST HITTING SOMEONE ON THE FREEWAY. 6. THE BRAKES & ROTORS - SQUEAKED & SCRUBBED UPON PURCHASE. AFTER 3 VISITS TO THE DEALER, THEY RELUCTANTLY REPLACED THE ROTORS W/ SOMETHING AFTER MARKET, YET THE PROBLEM PERSISTED. THEY HAVE YET TO CORRECT THIS. 7. LAST AND CERTAINLY NOT LEAST, WOULD BE THE FACT THAT JUST LAST WEEK THE CAR BEGAN TO DRIVE FUNNY WHILE IN TRAFFIC. AFTER PULLING OVER IN LOS ANGELES TRAFFIC, IT OVER-HEATED ON THE SHOULDER OF THE FWY. I LITERALLY HAD TO PRY THE RADIATOR CAP OFF TO CHECK THE FLUID LEVEL. DESPITE SAL STATING THAT THE PART WAS NEW - THERE WAS CORROSION BEYOND REPAIR BENEATH THE HOOD. .....MOVING FORWARD: I PAID TO HAVE THE CAR TOWED 39 MILES BACK TO THE DEALERSHIP IN UPLAND WHERE SAL (THE MANAGER/OWNER) REFUSED TO FIX THINGS, TELLING ME I'D RUINED THE ENGINE DUE TO MY OWN NEGLIGENCE AND THIS WAS DETECTABLE BY WAY OF HIS SO-CALLED "MANAGEMENT EXPERIENCE". HE ACTUALLY WANTED ME TO PAY $2,000 FOR THE COST OF A NEW ENGINE INSISTING THAT THIS WAS ----MY----- FAULT! WHILE THE ENGINE IS COVERED IN WARRANTY, SAL HAS INCLUDED A CONVENIENT CLAUSE THAT VOIDS THE WARRANTY IN THE ISSUE OF OVER-HEATING; HOW CONVENIENT. * UPON HAVING A RECENT HEATED ARGUMENT, SAL, WHO FEELS HIMSELF TO BE A "MAN OF HIS WORD" RETRACTED HIS OFFER. ALL THIS, AND I HAVE YET TO EVEN SO MUCH AS PAY MY 1ST CAR NOTE! EVERY TESTIMONY ON THIS SITE VALIDATING THE NEGLIGENCE AND INCOMPETENCE OF THIS PLACE IS COMPLETE TRUTH AND I PRAY FOR US ALL. NOW, MY FAMILY AND I ARE SPENDING THANKSGIVING ....W/O TRANSPORTATION!!! WORD FROM THE WISE: DON'T PURCHASE FROM THESE BASTARDS EVEN IF YOUR LIFE DEPENDS ON IT!!!!! I'LL BE SEEING THEM IN COURT ~ -------------------------- UPDATE: As stated, I took these bastards to court and sued them for every dime that they'll never be worth! An angry Sal (owner) arrived in a plateless Hummer H3 that most likely he purchased from the monies he gouges from susceptable consumers. Let's just say that once I sued him, most likely he was late on his own car payment from lack of funds. Yes --- I won my case!

tcr2k6

Dec 9, 2008

This company sold me this vehicle without disclosing the fact that there are numerous major issues with it. The transmission, while on the highway, downshifts without warning almost causing an accident and causing the car to slow to 30-35 miles per hour before reengaging the gear. The suspension airbag has a leak and the pump is constantly on, trying to compensate for air loss. The car was previously hit in the front and was repaired with non DOT approved parts as well as parts from older vehicles. The fact that the car has "Repossessed" branded title from the previous owner was never disclosed and brings the value of the vehicle down. The heat doesn't work, the radio doesn't work, the check engine light is on, and two malfunction lights are on including "SRS system -Visit Workshop" and "Brake- Visit Workshop" both of which pose a major safety issue. This car nowhere near meets the standard for "Implied Warranties" state laws which basically state that the car should have reasonable quality standards. It also doesn't comply with the state "Warranty of Merchantability" laws stating that the car does what it is supposed to do.Complaint Summary :Vehicle I purchased has a list of major undisclosed issues including "repo" papers, previous damage, transmission malfunction and a plethora of others