Used Cars for Sale at Chapman Chrysler Jeep in Henderson, NV

Randi

Oct 18, 2016

Paid $2200 to have work done on my Jeep on 9/1. They had my jeep for 6 days (dropped it off on a Thursday to Wednesday). Figuring they have to pull the dash to get to the actuators that their replacing, ignition switch replacement (warranty job) and drive axle/shaft seal was leaking. They would only cover a car for one day due to the warrant on the ignition switch so I had to figure out how to get rides to work because I was already shelling out $2200 and couldn't afford $30 a day on top of that for a rent a car. Get the car back on 9/7 and on 10/5 the same problem, the actuator that was replaced, broke again or so I thought. Call back get an appointment to fix it. Drop my car off a 7 am. They give me a rent a car and paid for one day (warranty for that part) and can't tell me how long it is going to be. Great out a car for another week. NOPE I was wrong!! Basically they never fixed the actuator that was broken to begin with in the first place and they got the car done in less then 7-8 hours. I got a call around 3:30 -4. Telling me my car was done. HOW the did they get it done in 7-8 hours when it took them 6 days before??? I had to pick up my car by 5pm because that is when they close. That wasn't happening and I had to return the rent a car by 8am the next morning or I was going to be charged another day. SO I lost two days to this mess, $17 extra I had to pay for the extra hours for the rent a car (Enterprise rocks - car returned by 12). WHY DID I PAY $1545 in labor for 6 days for a part that was never put in and why did it take 6 days to do!!! Makes me wonder if the other work they did was actually done or done right now.

ritawolf

Oct 12, 2016

I came into the dealership for an oil change and a check on the braking system. I got a comprehensive checkup on the whole car, in a timely manner, and I was treated with courtesy by Chance who made the experience comfortable for a senior citizen. I will be back.

Joyce

Sep 29, 2016

As soon as I drove in, was greeted right away. My service rep. explained everything to me. Told me it would take approximately an hour to service. ( True to his word) . Good job!!

Chucky

Sep 20, 2016

I absolutely hated each person I interacted with here. I actually bought my jeep here too. The service advisor told me to wait in customer lounge and he would tell me what services would be provided for my first visit since purchasing the car. Half and hour later I asked the girl at the front desk. ..very rude. Do you even like working there? Another half hour later I ask her if anyone was going to talk to me. Even ruder. Found a salesman buying a coke in the lounge who went to find someone. Service advisor finally came an hour an a half later after I dropped off my car telling me what had already been done to my car. Sir, I said, you told me to sit and you'd be right in to tell me what services are done for the first visit? ? Rude. Never bringing my car back here. Do you all like your job at all??

BrandeeK

Sep 16, 2016

I originally went in for service on my vehicle. The service department was incredibly rude to me and has been since I purchased my vehicle in May of 2014. I will never deal with Roy or Derek again! I was so upset with my treatment that I went inside to speak to a manager. I was politely greeted by Lawrence Ennis who introduced me to the awesome Ed Folley and then Dan Seaver! I was seriously ready to leave the dealership and tell everyone what a horrible experience I had BUT, it was just the opposite. Because of the 3 amazing men I listed above I am in a brand new car and they made it happen! Chapman definitely earned my business back and I will refer everyone to the 3 of you! Thank you!!

Mopar Owner

Sep 10, 2016

The Service Advisors were very professional and courteous. They kept me informed of the progress on my vehicle's power window repairs and parts that needed to be ordered and replaced. The loaner car kept me on my busy schedule until I got my car back.

okhandhi

Sep 6, 2016

Excellent work done as usual it was completed 2 days ahead of schedule. Vince Thompson is the best service rep. I've been dealing with him for almost 13 years

Labo

Sep 5, 2016

Jeep Dealership SCAM neighbors in Henderson ! with Labor Day and Fake Win Prize. I have photos and video. I won a $ 50 Gift Card and I got a coupon for Jeep maintenance. My car is Kia 2016. The manager is annoying when I claim. Have no shame. An employee who gets paid to fool people, with dyed dirty blond hair, drees as clown without knowledge of using a computer. Typing 1 word every 2 minutes. A lot of people from the Henderson neiborhood claiming the Prizes and Jeep Dealership employees applauding. They don't realize they are in violation. Flags of what they offer nothing to do with the Prize giving.

JulieandMike

Sep 4, 2016

The reason for the five stars is the quality of the salesman. Cory spent a lot of time with us on the busiest weekend of the year and maintained a positive, professional and friendly attitude. Although we ended up purchasing a Cherokee, Cory took us off road when we wanted to test drive the Wrangler, he wanted us to see the capability of the vehicle.

Fabis Mom

Aug 27, 2016

I went in very concerned with an issue that I was having with my 2015 Trail hawk. The service writer Virgil was very patient with me, being that I had no idea what was going on with my jeep and he took care of my son and I right away. Thank you Chapman and Virgil for your exceptional service.

Jack

Aug 13, 2016

My dealings (first time) with Chapman. Very impressed. I made inquiry on phone and Heather called me next morning. I went out and met her at dealership. She is great at her job and loves what she does. Sonny and all the others were aces in my book and just wanted to make sure I got what I wanted within the comfort zone of me and the dealership. The financing took a little longer but I found out the team was short a finance person. The finance people there was working like elves in Santa's workshop just before Christmas. They too loved what they were doing. I am a diabetic and needed to eat and we made it part of the test drive. What a breath of fresh air this experience was. I will definitely use them in the future and recommend to my friends.

Scott Schneider

Aug 2, 2016

The service advisor was courteous and prompt. He said about 1 hour and it was an hour.A good experience.I'll be back again next time I need an pil change.

Howard

Jul 29, 2016

Went to purchase a jeep renegade, idiot claims all cost over $28k, he's the one that orders and knows the cost, lol. I went elsewhere and got mine for less than $20k, just what I wanted. With service like his I'm not sure how they stay in business. Would ever return to that "s-t hole place". To the sales manager, remember me now idiot!

greatnana

Jul 16, 2016

We had an appointment to test drive a specific car on Thursday. It would have been Wednesday, but the gentleman we were doing business with over the phone was off on Wednesday. It's important to mention here that we traveled nearly 100 miles, by bus, because we had sold our vehicle the preceding day. We called to let our salesman know that we were on our way. Dealing with Chapman was a fiasco. When we called in some moron told us that Corey wasn't in on Thursday; that's when it started to go south. When we arrived at Chapman and meeting Corey, we told him of our experience. It's important to note here that our salesman is also a Sales Manager. How could other sales people not know when the Sales Manager was in or not? Here's the kicker. The vehicle that we were scheduled to test drive was no longer on the lot; during Corey's day off it had been moved to the auction lot because it had a broken windshield and the front right quarter panel had a huge dent. Corey drove us to the auction and we emphatically declined that car.As a result, we decided to buy the vehicle the we had been riding around in, 2013 Chevy Cruze. 27,000 miles and loaded. We had a set figure that we were willing to pay, no more. Corey did everything imaginable to get us that price, including a lower percentage rate and more months, than the pre approved loan we came in with. Yes, there was some extensive waiting, but it was ALL worth it. Corey Brewer is an amazing salesman. He's young, yet understands professionalism. He's fun, smart. All sales people should emulate his style. It's obvious that he loves his career.Point 3. I would ONLY recommend this dealership if new customers would be doing business with Corey Brewer.Before we left, we made a point to speak with the General Sales Manager, Mr. Lawrence Ennis.

Dodge Ram 3500

Jul 14, 2016

Noticed headliner sagging last year, ran 3500 Laramie told dealer about it last service, secured it with Velcro told them about it sagging again , said inter racket broken, $2000. Would not fix. Chrysler also refused to cover cost, I ordered ram with sunroof, had to have been broken at factory installing sunroof

WILBUR SWEET

Jul 8, 2016

Brought in my 2003 Jeep for service. Chapman has been doing all of the service for the last 12 years and it is running very well for local and work projects. Virgil and Vince have been exceptionally good at identifying problems and letting me schedule repairs as needed. The dealership has been proactive in meeting my service requirements as I am often out of town on projects.

1

Jun 30, 2016

Turned my 2014 Grand Cherokee for servicing the a/c and electronic shift lever recall. The service advisor is Christian Gonzalez was outstanding. He greeted, advised me, and called stating the Jeep was ready for pickup and fixed the same day of turn-in. Great work done by him and the technican, Jose Renteria. All work greatly appreciated......Paul

scvegasman

Jun 29, 2016

Brought my 2015 Grand Cherokee in for service, I was immediately meet by Roy, Fast Professional service .Also informed me about the recall for my Jeep ( transmission) I have bought 2 Jeeps here great service.

Mark Hamilton

Jun 22, 2016

Jeep Liberty would not go over 45 mph. The ECM/PCM computer error was showing up at another Auto shop. After the computer was reset the errors cleared and Chapman gave the Jeep a once over and verified that the ECM/PCM was functioning normally. Fantastic service and they worked with us at every step.

300 Chrysler 2007

Jun 18, 2016

I brought my car in with problems and received above exceptional service. I had to Leave my car and go out of town but was kept informed twice a day on what was happening. When I got back it was all fixed and waiting for me.

Sad but true

Jun 13, 2016

While fake customer service was nice. They first misdiagnosed problem. $225 mistake on my dime, correctly diagnosed after but would cost $775 to repair. Oh did I mention on vehicle just purchased less than 2 months prior and less than 1000 miles driven. Spent 20grand on a vehicle to spend another grand fixing it less than my first thousand miles? No help, no aide, nothing but nice words of "sorry, my hands are tied" regardless I get vehicle back to save up for repair on my brand new vehicle and find that another part has obviously been broken off in the engine compartment. Call back says "sorry to hear about your luck" I wouldn't recommend this place to my worst enemy. Can't shut them down though so only suggestion, go someplace else and hope eventually they close.

Daren R Jackson

Jun 11, 2016

On 05/09/16 I purchased a 2011 Chevy for $10500.00 cash. On 06/09/16 the problems began. Had to service transmission, replace Fuel Injectors, spark plugs and boots. Also had to have Cam Module relearned total cost $900.00. I still have to replace the fuel pump, timing belt and water pump for an additional $900.00. When I purchased the vehicle they showed me the car fax and assured me the vehicle was in good condition. Now granted I purchased the vehicle as-is, but would it be unreasonable to think the vehicle would last more than 30 days? I spoke with the manager and he said my salesman would be contacting me and to date I have not received a call back. Short and sweet I was ripped off for $10500.00. Hopefully if someone reads this they will think twice before purchasing a vehicle from Chapman Chrysler Jeep. If you don't think this is true you can call me at 424 386-6261

Pah Sel

Jun 4, 2016

Jesse Ramirez is my service advisor and he went "above and beyond" for me, which is much appreciated. He used to live in Pahrump and still has family here, so he treats me like family also!

Jim

May 26, 2016

not sent did other survey Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place. Vince diagnosed my vans AC problem and the repairs done in a timely manner. I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler

Doretta

May 8, 2016

Test drove a jeep. Not color we wanted so dealership sent for color we wanted. Did deal on one we test drove and waited for one with our color to arrive. Turned out it wasn't exactly like what we test drove. Was missing a car phone and trailer hitch. Never called and told us. Missing matts. Every time I called. Nobody would return my calls. We buy new every 3 years. Would never buy from this dealership again.

1trojans

May 7, 2016

Took my Jeep in recently and Roy helped me out. Traction control light was on and I thought I was in trouble as lift done elsewhere. They simply tightened up the track bar and did an alignment and all set. Nice job!

Carcar2016

May 6, 2016

Took the vehicle in late in the day to take advantage of "express lane" work in service department. They did a great job, got it done promptly and gave me a great report on one item that needs follow-up. Very professional all the way around.

FindlayJeep

May 5, 2016

I took my car in for routine oil change and was told my oil pan was cracked and needed to be replaced to the tune of $900. i have always taken my car to the dealership for oil changes. i would have expected this from a place like Jiffy Lube. my car was not leaking ANY oil prior to my oil change, but NOW it is...

CarBuff

Apr 27, 2016

Piled on a bunch of extra charges, conditioning the car for sale costs the buyer almost 2 grand over the quoted purchase price, what??? Then it goes downhill from there, they strip the car down take out the matts, give you only 1 key? This is old school trickery, go across the street to Findley Honda, they're straight up good people, I'll never come back here.

Ross Conway

Apr 26, 2016

After finding out that they messed up the loan and add 4K to the purchase price of the vehicle no one seems to want to help me fix this. as well they added 5K worth of maintenance to a vehicle that gets free maintenance for two years according to them.

Altalac717

Apr 13, 2016

As far as my servicing went, it was fine, only problems I had were my leather jeep keychin was broken, and the gentleman who washed my car after oil change did a terrible job

jeep4mom

Apr 5, 2016

Our Jeep had a strange rattle and it would not do it while it was in the shop. We went on a drive with the service person and he heard it. Thanks to Chance and his patients the issue was solved..

blt

Mar 27, 2016

During a recent visit to Las Vegas, we were headed west on the 515, near Horizon exit. Walker towing picked me up on the side of the freeway and took us to Chapman for repairs. Vince Thompson was our contact. He kept in contact with us throughout the two days. The next day, we drove 650 miles, headed home to Washington state. We would recommend Chapman and Vince for any qork you need done. Thank you.

Ken - Henderson

Mar 15, 2016

I had a very good coupon from a competitive Dealership in the area for service. I stopped in the Chapman on my way to that dealer (since my car is a Chrysler), the Service Manager honored the coupon (even at the ridiculous price). I applaud him for having the aptitude to understand how much it costs to acquire a new customer .........and he just did.

Browning75

Mar 13, 2016

Had a appointment on Saturday morning at 9am, i was on time and takin care of by Vinny and Jesse I believe. Both were very nice and professional. I was told too be back at 1230 that same day. I returned my vehicle was ready, the problem was fixed. Again both gentleman when above and beyond too make sure I was good. Thank you for the good service guys. Keep it up.

Desert Heat

Mar 11, 2016

I have brought my 2013 Town & Country back to Chapman several times and have had problems every time. The first issue was a simple oil change. The "Change oil light" came on so I made an appointment and dropped the van off. They called and said it was ready to pickup which I did. On my way home I noticed that the light was still on and I was hearing a howling noise when accelerating. I called the service department and they told me how to reset the light. The next day I had to drive to Los Angeles and on the way I kept hearing the howling noise so I stopped in Barstow to take a look. I found the clips holding the top of the air filter compartment were unlatched. I lifted the top and guess what; no air filter. I had to buy and install it to continue my journey. While I had the hood open I checked the oil and it was dirty! They never changed it! They also didn't place a oil change sticker on the window even though the invoice stated the the oil was changed. When I returned the van for another problem I mentioned this to the service people and they said they would look into it. I never heard a word.I returned the van for service because it was shifting funny and would click and clunk intermittently. I was told that they checked it out and could not find anything wrong except it was down a little transmission fluid. I asked how they knew it was low and the said with the transmission dipstick. THIS VEHICLE DOESN'T HAVE A TRANSMISSION DIPSTICK! I asked them where the fluid went and was told that the evaporates and gets used up. This is a van that had less than 15000 mile on it. They lied about all of it. Once again they did nothing.I brought the van back again because of the transmission. Could barely back up on hills. I t would shutter. This time I spoke to the service manager and he drove it. I did shutter when backing up and it did shift hard. He said because there diagnostic machine could not detect a fault code there was nothing he could do. I also mentioned to him the oil change issue and he said he would look in to it. Right.I now have a three year old van that shifts poorly, has a whining noise, blows clouds of white smoke when starting after sitting all night and wife who is afraid to drive it. And worse of all no place to bring it to get it fixed. All of these problems plus some more they couldn't fix all happened under warranty.

RR

Mar 6, 2016

Great sales rep, Daniel Freeman, made the process fairly simple and enjoyable. Went the extra mile to follow me home to help with the transfer of my personal articles.

JohnG

Feb 4, 2016

As always, team Vergil and his crew takes very good care of my Jeep. Vergil and Jesse do an amazing job with customers.My jeeps are only worked on by Vergil's team and the Chapman Dealership.Thanks John

folkman1941

Jan 29, 2016

Greeted in a timely manor and to the point to expedite my visit for service. Upon completion of service, additional services were explained that would be supportive to maintaining my truck.

Pete

Jan 29, 2016

I was there to redeem a promotion coupon for a Lube service. Virgil came to tell me there were several soft ware updates that were due on our Jeep. I did not know about them, so was happy that he saw them and recommended they be done. They were updated, the lube was done, and I was on my way in 1 1/2 hours.

Steve Garhardt

Jan 23, 2016

Cory and Jaron made it a pleasure to buy my jeep from you guys. They were extremely knowledgeable and professional from start to finish. I would recommend you guys to anyone.

The Kramers

Jan 21, 2016

We had a fuel pump relay update done at our local dealer - Campbell Chrysler in Fairview AB who did something wrong. Got stranded in St. George Utah because of it. The dealer there fixed it - or so they claimed! Got stranded again in "the Valley of Fire". Took it to Chapmans near Las Vegas. They got us in right away, took care of the problem and covered the cost under warranty. Our Jeep has been working great ever since! Can't say enough great things about the service we received from this dealership. Not so happy with our local dealership!

dmarshall

Jan 20, 2016

My girl friend and I purchase our jeep Cherokee two days apart last year. She's retired, I'm still working. Monday January 18, 2016 she call me and said she just finished getting her car oil changed. Since I was off I made it to your service department about 12:30pm. A young man approached me immediately. I told him I was there for my oil change he explained the prices, I asked if there were any coupon on line he suggested that I check it out. I did. I told him I had a recall also. He said that someone will get back with me I told him I had this card for a month and no one had called. At this time still no one has called. Now it's time for me to check out. The young man could not put in the coupon I found on line. He ask his supervisor to help him and he did. He was very rude when explaining the coupon to me. He need to learn communication skills. This is my first time I experienced a uncomfortable visit.

Skunkydo

Jan 20, 2016

Kennon Beaird, Jaron, TJ, and Thomas were all super professional and made this purchase the best experience, EVER! We wanted a Jeep for so many reasons, especially the ease of towing behind our motorcoach, and found the perfect match with the help of Kennon and Jaron. TJ made the financial portion easy, and taught us about the Lifetime warranty offered, a no-brainer if you keep your vehicles like we do! And Thomas sat down to teach us about all the technological aspects of our Uconnect and navigation, etc. We had a super great experience and will refer family and friends to Kennon and this dealership!

Nephalem

Jan 11, 2016

There was an issue that was corrected by the dealer. David Channel was excellent. He took control of the situation, and was proactive every step of the way. We are happily in a brand new 2016 Jeep Cherokee Lattitude 4x4. We couldn't be happier.

Try gfy erz

Jan 9, 2016

Did not receive what what promised. And nobody seems to care.. Buy you product and get out. Will not return calls or mail....Don't buy here. You will be sorry!!

CarBuff

Jan 8, 2016

Run away and don't look back!!! Even though the car we purchased was clearly listed as being $12,000 the price was increased by almost $2000 for a" Re-Conditioning Fee". They clearly stated the car had had a 135 point inspection but on my test drive it was evident there was something wrong with the front end and the car needed detailing, inside and out. On my test drive there were floor matts in the car but the salesman took them out before we drove the car off the lot, and refused to give them back.2 Days after buying the car we had to take it in for repair for the front end problem. We only received 1 lousy key for the car, when they finally did the detail it was crappy and the car still needed to be washed and waxed I don't even think they washed it! When we showed up for the appointment they had no record of the salesman ever making it! When we picked up our car the person in charge said they didn't have our key!! Really unprofessional on every level.

ryan

Jan 6, 2016

first visit had some stuff installed. I left the jeep overnight in the care of two service people.picked up and was happy till got home. Someone stole a very expensive knife from the center compartment of my jeep. I have been really upset. I did next appt. with Sam and am happy with his excellent cooperation and help. I will always go via him. Wish I had made a formal complaint but was happy with all other aspects of chapman dealership. guess I was to confident in past experiences there.

VEGASMIKE

Jan 4, 2016

Corey was extremely helpful in the purchase of our new Jeep Grand Cherokee. He was extremely knowledgeable about the car and was able to show us the difference between the various models of Jeeps. I feel we were treated very fairly in regards to the pricing of the car and the trade in value placed on our car. I would recommend Chapman to anyone.

Honeyloven123

Dec 30, 2015

Sam at the service department was super helpful. He had the shuttle guy bring me home to get my wallet because I had to get a rent car and needed my drivers license. The shuttle guy which I don't not remember his name drove me home and to enterprise. Everything was done in a timely manner. I didn't have to sit around and wait. I truly appreciate it when people go above and beyond.

Jeffwetltd

Dec 29, 2015

Made a visit late in the day on Dec 23rd for an oil change and to have a tire checked. Was taken care of quickly, and had a good overall inspection that caught a couple other items I need to work on. Was in and out in less than 30 minutes on a late afternoon I was worried they wouldn't be open. Thanks

BSpot

Dec 14, 2015

Over the years, I've taken a few vehicles in for service at Chapman Chrysler Jeep, both for problems and for routine scheduled maintenance. They might be the best service team in the business. Would highly recommend Vince and the gang there. Vince is great, and his team can be trusted.

michman

Dec 11, 2015

I took my car in because will slowing down it gets from 3rd gear to 2nd gear about 25 mph it would clunk. It wasn't a smooth transition. They said they flashed the software or something and that should take care of it. Well yes kindof, did they take it for a ride. I don;t think so because now when I accelerate it cluncks , and Im going to have take it back again for them to look at it, WHY DIDN'T THEY LOOK AT IT WHEN THEY HAD IT FOR THREE DAYS. Also the say time I complained about a noise coming from the left front wheel area or somewhere around that area, when I came to pickup car they said they couldn't duplicate the noise. OK , as soon as I pulled out from the dealership, BAM THERE WAS THE NOISE . Turn down the radio or something you had the car for three days and thats the best you can do. VERY DISAPPOINTED

Brown,Dottie1

Dec 10, 2015

From the time I entered the establishment I was given complete,courtesy during the entire transaction.The salesperson advised me of all the things I asked about-excellent service.

scGirl77

Dec 10, 2015

Because I called in ahead of Time when I arrived they had all of my paperwork ready. They are great and I would definitely refer that dealership to others

Eljay219

Dec 6, 2015

I recently was in the market for a used car, and I contacted Pedro Fernandez a salesman out Chapmans Warm springs lot. I had previously worked with Pedro on other adventures so he knew what I needed and did not try and force a vehicle down my throat like some sales people do, even when its not what you want or need. After finding the car that met all my requirements i.e. yr, mileage, condition, and lastly price, the entire process took a little under two hours, from beginning handshake to end handshake!

BruceH

Dec 5, 2015

We were directed to Chapman through a referral from USAA. Internet Manager Thomas Moore was our contact person. At the beginning everything went smooth until we put down our 50% deposit and then things quickly turned. The vehicle was not delivered on the promised date which was a huge problem since we drove over 150 miles from our Arizona home to be told "there was a problem" Then again delivery was delayed with no real reason other then it slipped through the cracks. The final straw came when we were again assured that promised equipment would be second day shipped and now 4 four days later we are still waiting. Without a doubt the worst new car buying experience ever. Basic lack of communications a major factor. Bruce Higgins, Lake Havasu City, Az.

geminn, shari333

Nov 29, 2015

Went on black Friday to look at the renegade. Found the one I liked. Took for test drive and fell in love. Told Marco my salesman that I didn't want to run around getting price. I told him my limit and he got it to me first time. Didn't want to haggle. Looked good to me. Drove home in my new car. Marco you were great!

vegasdannyatoutlook.com

Nov 25, 2015

Firstly, my service technician, Virgil, was very good in scheduling my appointment, follow-up, and explaining to me (someone who no interest in cars other than to get me from A to B) the technician's analysis of my issues.I returned our 2009 Chrysler Town and Country van for an ignition recall. Not sure what the issue was but we had the ignition unit replaced and received two new fobs. All was well from the beginning.Since the recall, about two months, when I insert the new fob into the ignition, I sometime get no response, as if my battery were dead. If I fuss with the fob, the van will start. This happens several times a week but I am able to start the van each time. I am concerned it might be a safety issue when my wife is driving and she is alone and not familiar with the go-around.After I returned the van to the dealership for an analysis, the tech says that I am in need of some type of switch in the transmission (estimated to be $1200.00) repair. I chose not to have the work done because: we do not have the budget and I am not convinced that is the solution. My argument to Virgil, who was great, is that I had no such issues before the recall and now the issue exists. I have to believe this is more than a coincidence.Another issue since the recall is that my alarm system randomly goes off while the car is parked. It has happened twice and my only solution is to disconnect the battery cable so the system resets. This fix ix certainly out of range of anything my wife can deal with if she were alone.This technician explained that the random alarm and the recall not related just coincidental. Again, we never had the problem before the recall.I am happy with the dealership in general when doing maintenance that I request but I would rate their problem solving capabilities as poor, in my particular case. I, of course, only speak of our experiences.Dan S.

ASC123

Nov 24, 2015

Too expensive!! Ripped off. Avoid the dealership if you need anything done (except for recalls, etc.) I was even told something was complimentary and was charged $89.99 and they did not want to look into it further. So done, I could get 2 years of inspection/emissions and some oil changes/tire rotations anywhere else.

Christine

Nov 19, 2015

I bought my car from this dealership. The salesmen were friendly, the deal was good, everyone was very accommodating. My car was recalled twice, the service was excellent and I've never had a problem with the car. This dealership makes everything easy and provide a shuttle service or a free rental car if they have to keep your car over night. I've heard from customers from other Chrysler dealerships who drive to Henderson for service because they say it's so much better here. It's a long ride for me too but I will continue to come here because the service is excellent.

booya2000

Nov 18, 2015

I had gone in for a oil change (84K needs according to Dodge Manual) - was advised by my Service Rep Virgil - he looked up and saw that two recall items were in - suggested make an apt to take care of those and the 84k scheduled items - this was all taken care of and car is fine - great job good service staff Virg is AOK - tks Chapman

King David

Nov 18, 2015

It was time for an oil change on my new Chrysler 200 in my oil change for my 1500 Dodge ram they did a great job you need to give me in the waiting room in a got everything done in a timely manner thank you very much for the service department

Louis2328

Nov 16, 2015

Poorman60 ; Bought a car at Chapman from Nick Banker , my wife and I are happy the way he treated us . This was one of the few times I walked away feeling good . Thank you Nick

mom1918

Nov 15, 2015

i went in with my granddaughter to buy a car for my daughter. they all where very helpfull. we got what she wanted ,what makes me feel good. they even got a red bow to put on the car. so when we drove it to her job we put the bow on it. i have never seen my daughter so happy and suprice with her christmas gift form her mom. thank you guys for all you help Tini Franklin

tdunk0926

Nov 11, 2015

I had to bring my Jeep Grand Cheroke in to have the air conditioning fixed. Virgil the service agent assigned to my car said they would need for probably a day and a half to two days but it was done the same day. I appreciate the great job they did and how they made an effort to get my vehicle out in a timely manner. I use Chapman even though they aren't the closest service department to me because they seem to care about the service they are providing. Virgil is a great service agent to deal with and I would recommend him and this location to anyone.

Bonedigger

Nov 10, 2015

I purchased my 2013 Jeep Wrangler there at Chapman and was happy with the way I was treated. I am also very happy with Jesse Ramirez my service advisor, James Jefferies mechanic and Ben Fishman in Parts. These guys are GREAT! My Jeep was broken into recently and the thieves stole my winch bag with my winch control, and Ben came to my rescue and found a new control for me. Jesse is always easy to talk with and manages to get me in and out in a timely fashion, and James is very knowledgeable in his job and wears gloves as not to scratch my custom wheels or paint-never leaves oil or fingerprints on my vehicle. They all work great together as a team and VERY friendly!!! I have dealt with Virgil he is also very nice but unfortunately I don't know his last name.

Alex

Nov 8, 2015

Chapman thanks great job!! A special thanks to Vinny "BEAR" Robles who always takes great care of us and very much enjoy working with him. Also our Sales Person Steve Partridge was knowledgeable and very pleasant to work with. You have a great team!!! Like the Jeep Renegade! Alex & Vicki

Cajunlaw

Nov 6, 2015

Only dealth with service department, but was impressed with service. Friendly workers made me feel good about leaving my truck with strangers I had never been to before.

Altalac717

Nov 2, 2015

I didn't expect to get the deal or the assistance I received. .I went in to get a used car and left with a 2016 jeep patriot..the dealers I rate A1..Ennis and Ellen were a pleasure to meet.and were exceptionally kind and helpful..the gentleman from the finance depth was great also...I would definitely recommend their business to all my friends and family

Happy Jeep owner PM

Nov 2, 2015

My stereo developed a short and the touch screen no longer worked. My service writer Roy Roderiques quickly got the car checked in and ordered a rental car. The whole process took less than 10 minutes. A few days later the new stereo arrived and the process repeats. Once again, professional quick service.

knine

Oct 30, 2015

If there was a 0 for rating I would give a 0 the first time i took my car they didnt fix the problem so i took it back and they told me it was the motor mounts and warranty dont cover them so i paid $1000.00 for the mounts and it still didnt fix the problem. So i took it to sun auto and they are the ones that diagnosed the problem. So i had them give me a copy of what the problem was and i took it to chapman gave them copy of diagnosis they had my car for over a week and never once called me even when I called numerous times and left many msgs. Then when they finally called.to pick up my car they told me they fixed a few things that warranty didnt cover. I asked why didn't they let me know before fixing it, they said it's fixed now so you have to pay. And they where very rude and they left the other part of my keys under the seat I had to go back cause I thought they still had them they said they should be in cup holder but they where under seat

Unhappy Van Man

Oct 29, 2015

The Service Department at Chapman Chrysler Jeep in Henderson is AWFUL!!! If I could I would take my van elsewhere. But they are the best in the area according to reviews.

Peternon

Oct 28, 2015

I always have a great experience for my jeep service. Fast, friendly, and economical. I only trust Roy R. At Chapman Henderson for my jeep Laredo grand Cherokee

JG1815

Oct 20, 2015

I have owned jeep's most of my life, three of them purchased from Chapman and only serviced by their service department. We have taken our jeeps to them for over 12 years and never had nothing but great service from their team. Virgil, Vince, Derrick and Jesse are the best. I personally don't know the people that work on my jeeps but they also have done a great job as well. No one ever tells you about good service, only bad. This service is beyond good, it's personal touch at its finest. If you own a jeep and take it to anyone other than thes guys, you deserve what you get. They are the best in the business and that's the facts.John Grose

Gary ABTRS

Oct 8, 2015

Great employees very easy going extremely helpful with my situation and overall great customer service I would recommend chapman for any of your service and other auto needs.

PhydeauxBites

Oct 8, 2015

Been buying cars and limos and vans for fifty years as a regular consumer and a fleet manager for a large Chicago Limo Service. I'm the one who will haggle for 8 hours just to get $100 off the "last deal" and will walk away over and over again to get the best deal. I bought a 2011 Chrysler 200 convertible from the Internet manager Nathan (The Real) McCoy and it was a fast and easy deal for a great used car. When we decided to get a nice car for my wife we called up Nathan thinking we would check out another Cream Puff used car. But, of course, as fate would have it he had a great opportunity on a new 2015 Chrysler 300 with all the bells and whistles. Within twenty hours we were on our way home in one fast large sport luxury car.Try to do this with someone else who you do not trust and you probably will get burned. Not with Nathan. They have excellent service as well. I travel way out of my way just to have my cars serviced at Chapman. Well worth a call to Nathan McCoy!

AileenaRoach13

Oct 6, 2015

Alex & Chris were the dynamic duo! They were super helpful in answering all my questions and made the hassle of buying a vehicle way easier than expected.

Prof Levy

Oct 6, 2015

I had the most amazing new car purchase experience. I was so overwhelmed with gratitude at how wonderful I was treated at Chapman Chrysler Jeep. I felt like family. Every detail and concern that I had was taken care of and there was no stress at all in the new car purchase. Mr. Lawrence Ennis for the second time made my new car purchase a reality. This is my second auto purchase with him. I bought my first truck from him two years ago and I bought a beautiful new Red Velvet Chrysler 200S - 2016. Mr. Ennis brought me complete ease of mind, as he reassured me that he could assist with my financing needs and I received a lower interest rate with his assistance, then I would have with my own Credit Union. Mr. Ennis knows what he is doing and he is a man of integrity. He can be trusted. As a person of faith, I know this to be a blessing for me as my BMW had caught fire just one week before my new car purchase. I subsequently needed a new vehicle but wanted to purchase a new car from someone I could trust . My sales person, Mr. Steve Partridge was very relaxed and provided a no pressure atmosphere that I found soothing in my very difficult time. I told Mr. Partridge exactly what I wanted in a vehicle and to the detail he provided it. I was overwhelmed with joy and it all happened so fast. There were no hours spent waiting and stressing. It was completely drama free and totally comforting, as if I was a family member receiving special care. This experienced really blessed soul. Last but not least - T.J Gilliam, in Financing - You worked it out and not only did I receive the most outstanding interest rate, your suggestion for auto debit knocked the interest rate down and I purchased the additional warranty as a result. I will not have to worry about a thing, every part of the vehicle is fully covered via warranty - 100,000 miles. As a woman, this is significant to me and by lowering the interest rate, with auto pay, my car note is still extremely affordable. Thank you and bless you for looking out for me T.J. Thank you for introducing me to my new serviceman, my parts guy and also Marc Ward, Spencer Collin and Corey Brewer, each of you helped me in your own specific way- in your area of expertise. I am going through a horrible divorce so you all didn't know how much I had been privately grieving thus your help and support blessed my soul in a way that was a God hug to my spirit. Thank you - All of You. Professor La Della L. Levy M.A, M.Ed - Political Science Faculty, College of Southern Nevada

Thankful

Sep 30, 2015

Virgil Doty#1 Service man everThanks Virgil for giving your best,I'm new in Lad Vegas and you were very kind and professional You are The Best EverC.Bailey

Bless

Sep 29, 2015

I was very happy with the service everyone was so nice . I will reccommend someone to buy a car here I love driving my Jeep its so nice

Disappointed

Sep 25, 2015

I was told even though they screwed up my deal to suck it up and deal with it. They have not further responded to my BBB complaint which I will be releasing soon.

BatmobileMan

Sep 20, 2015

My Jeep Grand Cherokee required warranty work and recall work. I left it in the care of service advisor Roy, who was courteous, informative and knowledgeable. I researched the reviews of the service departments of the other Jeep dealers in town and drove way out of my way to go to Chapman - I'm glad I did and you should too.

Dennis B

Sep 16, 2015

We dropped our vehicle off for servicing on the 12th of September. The service members were courteous, the service was completed expeditiously and the price was reasonable. While all the employees were courteous especial kudos to Virgil Doty who managed the work.Keep up the good work.Dennis Bechtel

Lura D

Sep 10, 2015

Over the years I have purchased many cars and have worked with many different car dealers here in the Las Vegas Valley. This has been one of the best experiences I have had thus far, David C is a very honest and professional salesman. Thank you all for the great experience.

Jeepgrl64

Sep 5, 2015

Thank you Joe Cusson! It has been a pleasure working with such a professional salesman. You really work hard to meet the needs of your customers while helping me stay within my budget. Love my Jeep Cherokee!! It's everything you said it would be and more.

Nancy

Sep 2, 2015

Finally I have a service rep. who knows what he is saying; is honest; efficient; and goes out of his way to meet the needs of the customer. No one enjoys having service performed on his/her vehicle; Virgil Dody makes it enjoyable. The dealership needs a lot of improvement - and I've said this for years. The bathroom smells, still smells and I don't think it will even not smell. Typical. With that said, I still have the best Service Representative - thank goodness for that or I would have had to go across town.

Jimatkcc

Aug 29, 2015

I went to Chapman for a routine oil change. I had bought my Jeep at another dealer, but Bradon made sure the car was taken care of. I was in and out in no time. Bradon also had the tires rotated and checked.

My3crayons

Aug 28, 2015

Lawrence Ennis is the most disrespectful person I have ever met. We scheduled a time to meet at his lot, and first he was an hour and a half late. I was supposed to be working with him, and he pushed me off to a man name James (Jim) Adair. I informed them that I was unable and would not pay more than $350 per month for whatever vehicle we agreed on, and was told that would be fine. I told them I needed a car with 3 rows, since I had three carseats, and was told that wouldnt be a problem either. We came upon a Jeep Commander and a Dodge Journey. I asked to test drive both, and they told me the car that was displayed on the site was not available, but instead had me test drive a similar car. They told me they would work their magic to make sure I had low payments, like I had requested. After the test drive, I sat at the counter for 30 minutes while they worked their magic. James came to me and told me if I traded in my 2003 Ford Expedition and gave them a $1,000 down payment, that my monthly payment would be $220. I agreed, and Lawrence ALSO informed me that my monthly payment would be $220. I agreed to those conditions, signed the paperwork, and went on my way. Three weeks later, I received a phone call from the bank, informing me that my payment was $440 per month, which is NOT what I agreed to. I contact Lawrence immediately, and he informed me that my payments were $440, and the $220 was a bi-weekly payment, which is NOT what he told me the day I got the vehicle. I told him from the very beginning, and repeatedly, that I would not pay that amount of money, especially since I was never told it would be bi-weekly payments, but that it would be MONTHLY. He proceeded to tell me that is how it works with all of his customers, and there are no exceptions. I decided to return the car, and told him I would return when I got off of work to return the car and get my money back. When I got there, and saw that they had no other cars I wanted to consider, Lawrence REFUSED to see me. Instead, he sent another rep down to inform me that I should take the weekend, since it was a Friday, to find a more affordable car, and that he will return everything to me. I went around to other dealerships that day, and found 6 other options that would fit my budget. They required I trade in my Ford, and the down payment would depend on the condition of my trade-in. I work a part-time job as well as a full time job, I do not have the kind of time to tire-kick and shop around for other vehicles. I called James and told him I would keep the car. He told me if I refer people to him, that every person I refer would take $200 off of my car. On August 25, 2015, I called James to inform him I didnt know the air conditioning in the back of the car did not work. He told me I could bring the car in to get it serviced. The appointment was scheduled for august 27th. I told him I would drive the car there on my lunch break, and he told me he would bring me back to work. After standing in the lot, waiting for him to find a car that had enough gas to take me back to work, he told me he would be at my work at 4:30 (when I get off) to pick me up and take me back to retrieve my car. At 4:33 I called him, and he informed me that he was, at that moment, going to have to send someone to get me, because he had a customer. He was fully aware that I had to pick my children up on the other side of town from day care before they closed. 5:00 rolls around, and nobody is here to pick me up, so once again, I call James, and he told me NOW he would come pick me up and bring me to my car. At this point, I am uncomfortable, it take an hour, if not more, to get to the other side of town to pick up my children. Its now 5:10, and I call James AGAIN. He told me they should be in the area, but might be lost and does not give me a number to call them and find out where they are. At this point, my work office is completely closed, and the only person left is a manager waiting for me to get picked up. At 5:20, I get a call from the shuttle driver at Chapman asking me if I need a ride. I have to pick my kids up and have no car, and nobody has even attempted to try to pick me up (like I was told he was doing for the last hour) and take me to my car. My manager has to now take me to the dealership, and I go inside and see Lawrence. I saw that he was with a customer, but I needed my keys, so I proceeded to ask him where my keys were. Lawrence responded with I am speaking with a customer, and I dont know who you are or what youre talking about. At this point, I am livid. Not only did Lawrence just lie directly to my face in front of a customer, he claims to have no idea what is going on in the building that he is supposed to be managing. I asked the people behind the counter, and nobody seemed to know where my keys were. At this point, I am so upset that I am shaking. My children are about to be left at a closed school on the other side of town, the fees for daycare are piling up, and I have a man that made me seem like I was the crazy one. I informed Lawrence (after he was done with his customer) that I brought my car in to get serviced, that his company left me at my work after telling me three times someone was on the way to get me, and I had to find a ride to get back to his establishment, nobody knows where my keys are, my children are on the other side of town. I am shaking and in tears at this point, and Lawrence told me that because I raised my voice, that he would not help me because I was rude. He then turned away from me and sat down at his computer. In this time, I have called James four times, and he sent me to voicemail. I went outside, because at that point I was stranded at a dealership, my kids are at a closed school. I called the school and had to explain the situation, and I was fortunate enough to have SOMEONE caring and understanding of everything that was going on. Its now 6:00 pm, and James comes back from a test drive with another customer, looks DIRECTLY at me, completely walks past me like I wasnt even there, and goes inside. All of a sudden, someone knows where my keys are, because James handed them off to another person so he wouldnt have to deal with me. I will be returning this car, and going to another establishment. I will make sure to inform EVERYONE I know, to NEVER come to this AWFUL dealership. I am demanding a FULL REFUND for my time and money wasted in this ridiculous company back. This is the worst experience I have ever had in my life, and you should be ashamed of yourselves.

Jackie in vegas

Aug 25, 2015

I took my car in for service. Needed diagnostic. Vince very quickly found out I had rental car service on my warranty. He Called. Enterprise. Within 5 min I was picked up. And rented a car. My car was ready by that evening. But I decided to pick up next day Sat. Was checked out quickly car was pulled up ready and waiting. This location is a little further away from my home but I will drive extra miles for fast service.

Jeep4me

Aug 23, 2015

Jessie was professional and very informative. Very friendly. In addition to having ordered parts for my newer Jeep, I also had a battery replaced on an older Jeep Grand Cherokee. The service rep was very professional and informative. Very friendly. Thank you.

larrywrightre

Aug 19, 2015

Brought my vehicle in by appointment and the Service Manager, Vince, was very helpful and courteous. I had an array of repairs including a recall and they were able to get everything fixed in a timely manner and kept me up to date through the process of the repairs. I would highly recommend the Chapman Chrysler/Jeep Service Department for your automobile repairs. Talk to Vince, he is great to deal with and very very knowledgeable.

carlady,judy28

Aug 18, 2015

OUTSTANDING SERVICE FROM LAWRENCE ENNIS AND ELLENA SMITH I WOULD RECOMMEND THEM A MILLION TIMES. THEY ARE CARING AND VERY PROFECTIONAL GROUP OF PEOPLE YOU SHOULD BE SO PROUD TO HAVE A STFF LIKE THIS WORKING FOR YOUR COMPANY.

MW

Aug 13, 2015

Scheduled a service appointment for 7 AM with the hope the service would be completed by 3 PM. When I arrived at 3 PM I was amazed at the fact they could not find a record of my vehicle. After waiting 30 minutes, they advised me the vehicle was checked in under my middle name and it would only be a few more minutes until they were done. A few more minutes turned into 2 hours. I was ok with everything until I entered my vehicle and noticed my air pressure light was still on. Are you kidding me they couldn't even add air to my tires after having my vehicle there for ten and half hours.

Vegas2Reno

Aug 13, 2015

I was in a horrible car accident about a year ago and my car at the time was totaled and I had to find a new car with no money down. Chapman worked with me and it was the best experience I have had when purchasing a car...up to this point. I owned the really nice but smaller Jeep Compass for less than a year and am now having to move up north where a 4x4 will be needed. I was completely upside down in my Compass but they took the time to assist me and understood my needs and helped me get into a bigger Jeep Patriot 4x4. Both times purchasing a vehicle from this dealer, the salesperson (who was different both times) was super friendly and very knowledgeable. Finance process was fast and easy and when I walked out it was gassed up and washed and ready to go. The salesperson paired my phone and I was done. I was a devoted Chevy person but I am glad I made the switch to Jeep not only for the great vehicle but also for the great customer service of this dealer!

kmac406

Aug 10, 2015

I dropped my jeep off at 8:30 AM by 2:30 PM I still had to call from dealership, left a message and an hour later I received a phone call with no details besides "they're still running the diagnostic" aka, they hadn't even touched it yet, which I then replied I'm coming to get it by 4 because I need my vehicle to get to work. When I arrived the service rep handed me a sheet of what "needs" to be done, so I would need to schedule and drop it off AGAIN for 8 hours. Then the mechanic walks up and says, it's been done. Clearly NO communication on their end. I then leave and within driving 10 minutes home my vehicle is doing the exact same problem! I receive the invoice via email and there is nothing but a generic "trouble shooted problem, fixed problem" no parts, what was replaced, what was the issue, nothing! I don't have time to leave it there again all day so I'm dealing with the problem until my schedule allows me the extra time. Would not recommend!

VosburghJ

Aug 6, 2015

While they pinpointed and repaired a sporadic electrical issue with my 2006 Chrysler Town & Country, I feel the $430 repair to solder the wires on my battery terminals was a little excessive. I didn't mind paying the $110 diagnostic fee, or the so called $39 in shop supplies, for which I don't know what they were. But $281 to solder some wires at the car battery? That must have took maybe 15 whole minutes!

RubyHeidi123

Jul 21, 2015

My partner and I have been dealing with our salesman for about 6 months and from the first time we when to see if we can purchase a car he was nothing but helpful and no where near pushy !!! After 6 months we gave him a call and decided to check out the opportunity once again to purchase a car after our credit score had been getting better. We approved and got the best best deal for our budget .. Thank you Nathan and thank you champman!!!!!! For taking care of us

EEE'S200

Jul 18, 2015

Thank you Chapman Chrysler Jeep for a wonderful experience and a special thanks to Aaron for going above and beyond in ensuring that we did not leave without a car. I'm already in love with it. I would definitely recommend more of my friends and family to Chapman.

Mydogtank1!

Jul 14, 2015

I moved here 18 months ago from Washington State. I own a 2007 Jeep. I have taken my jeep in for service 3 times. All 3 times were to replace different seals and gaskets. I understand moving from a wet colder state to a very dry hot state seal go. My over all issue with Chapman is all 3 times they have left greasy hand prints on the drivers door, steering wheel, and fenders. That is so off putting when they can not take the time to show a little respect, at the very least wipe it down with a clean rag. I am not asking for a total car detail but when I put my hand on the steering wheel and I get grease on it COME ON MAN!!!

willhite

Jul 12, 2015

For the first time in my life doing anything with credit I went to Chapman's because of a giving kind hearted young man by the name of Nathan he went well beyond his means for my husband and myself he helped us for 4 days while being able to just wait on a car to test drive I bought the car and am so grateful we went. friendly kind genuine.honest folks I'm so thankful to be part of the Chapman family THANK YOU Nathan McCoy

JOSE1500RAM

Jul 9, 2015

Left my Dodge Ram 1500 truck overnight and wrote on the form that I needed oil change, 2 recalls, and tire rotation. After getting the vehicle back, I called to make sure tire rotation had been done. It was difficult reaching the service adviser. I even left a message with my questions. No return call with answers. I called the operator and asked to transfer me to the service department, noone answered. I called the operator again and asked her to share my questions with the service department. Later I learned that tire rotation had been overlooked and the sticker telling me when the next oil change, miles, and date had been left blank. In the past, the service adviser would make a follow up call. I appreciate the service adviser suggestion to replace a worn out belt.Where is Vince?

Mandy

Jul 9, 2015

I highly recommend Vince Thompson in the Service Department. I arrived furious after my husband had taken my Jeep Cherokee in (not even a year old) due to a warning light coming on. Long story short - he was totally brushed aside and it was even recommended he go next door to Towbin Dodge, which he did and they were WAY more helpful and just as 'busy'). Well we ended up being stranded that night and calling Roadside Assist!!!! I was LIVID!!!! It was now the weekend but managed to arrange that my car would be checked on the Monday (this had all happened on the Friday). I said I wanted Vince to handle this and he is fantastic!!!! He managed to redeem what little faith I had left in Chapman Chrysler Jeep. Thank You Vince for managing to keep me calm when I thought I would explode!!!! I had been considering what my next Jeep purchase would be.... I will wait and see how 'emergencies' are handled in the future before I consider that any further. After service is more important than the salesmen making their sales - look after your current customers as they will be more loyal and be your future sales!!!!! But BIG thanks again to Vince.

Budsretired

Jul 8, 2015

Went to check the battery/electric system, service dept. is great and Jose changed the battery out after determining that was the problem. I've gone in on several occasions for service or repairs and alway received the best care.

dennis23chrysler

Jul 8, 2015

Mr. Lawrence Ennis, Mr. Jonathan and Ms. Yasmin did great for first time client like me. Just plain awesome. I had a good time talking, and they are accomodating and friendly like a family.

Sidneyt18

Jun 29, 2015

Chapman Chrysler Jeep in Henderson is an amazing place to go and get a great car for an even better deal. My salesman Aaron Ennis was a great salesman and helped me find the perfect car for me. If you are looking for a new car, this is the place to buy!

WAYNE

Jun 28, 2015

we have never been disappointed by the service dept. Jesse our connect has always been very helpful and listens to us and make sure the problem is corrected and is honest in the time he quotes.

Terri0403

Jun 25, 2015

Great service. Always kept me informed. I have a 2001 PT Cruiser which needed a new engine. Roy at Chapman took good care of me

jvs7090

Jun 24, 2015

Vince is always the guy I call whenever I have a problem and he always goes above and beyond to assist me. Thank you Vince.

Newtovegas

Jun 22, 2015

This has been a very long process and I made the poor choice to cancel a warranty AFTER I signed all the paperwork and its neverending. I just want my money back.Word of caution: dont let them bully you into a warranty, its your money and you can say no. Unfortunately I didnt realize this until it was too late.

katnvegas

Jun 20, 2015

First impression....awesome. great service from Vince. I am more concerned with how a place treats you AFTER you have their product. He made me want to buy my next car here.

Born in Vegas

Jun 19, 2015

I was told you had a sale on all or changes so therefore I got an oil change on my car and when everything was finished I was charged way too much. I was told my car took a different type of grade of oil that was not covered on the Sale so therefore I had to pay regular price for my oil change not cool.

Jim

Jun 17, 2015

Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place. Vince consistently takes time and patiently listen to my concerns and the concerns of other customers, he explains the work that needs to be done, in understandable terms, and gives good estimates on how much it cost. I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler

jeep4life

Jun 14, 2015

Hands down.. Roy the service writer... to the techs.. best in Vegas!!! Thanks again fellas..I know where to take my Jeep..Nice to see professionals at there best.

King David

Jun 14, 2015

Help you and make you feel at home and treat you like your part of the family that is very important when making a good decision thank you very much Elana and Lawrence and T-J what a good team of people to work with,God is so good to have people like this at the right place.

justsaying

Jun 12, 2015

Arrived in Vegas for a business trip and had a problem with my Van. Chapman was the ONLY dealer in the Vegas area who made an appointment with me the next day. I had to leave the following day so timing was an issue. Jesse took care of me and delivered on time. Kudos to Jesse and Chapman!

ron

Jun 11, 2015

Jesse Ramirez. Excellent! Need service? Ask for Jesse and he will provide above and beyond. I would rate him 10 out of 10. I was informed of the status and timing of the repair and did not need to guess.

TaylorFam4

Jun 3, 2015

My goodness, where do I begin? Well, let me start by saying Just go talk to Marco Guzman and or Marc Ward lol!!! Monday May 25th after getting off work our car broke down on us. While driving, it literally just cut off!! *Fun note, I'm pregnant, tired, and hungry, and my husband is just trying to keep me calm*. So once we get a tow, we find that the car isn't worth fixing, it made more sense to buy a new car. *PANIC MODE*, not the best of credit, and payday wasn't until that Friday, and just my luck this is my rent check coming up. No way to work for me or my husband, or my Dr. Appt. SMH. A co worker referred me to this dealership. My main point of contact had left for the day. After a 2hr bus ride w/ my 3yo and husband we arrived at Chapman. We worked with Marc Ward the manager, and salesman Marco!! These men are Angels! Truly a blessing. As someone who has worked in Customer Service for years, I can tell you they are phenomenal! They entertained our restless, super excited, mini car connoisseur son lol. They didn't try to sell us something we didn't need. They were patient, they pulled out the works. They answered our million questions. We got an amazing loan deal, we got a Nissan Murano (perfect for us expecting to have another carseat, and already having a dog and kiddo). I literally cried! We left Wednesday night with our new family vehicle, the reassurance a friend would give you, and feeling totally relieved. Our car note is fab! As we expected way worse. I brag to everyone about them now!! Please stop here for your new or pre-owned car and ask for Marco Guzman or his manager Marc Ward. They are lifesavers and my family is forever thankful and grateful. We will NEVER go to anyone else to buy again! Thank you so much to you all and Tommy Smith and your staff, you guys are the best! You earned a lifetime bragging customer!

Jeep11

May 31, 2015

They told me, you are gonna leave here a happy man, and I think this is how all dealerships should be giving you a great price and making it happen!

Ski&Bee

May 30, 2015

We bought our Jeep several months ago with a dealer installed lift kit, larger tires, etc. The steering felt a bit loose from the day we drove it off the lot but I never gave it a second thought because it's the first Jeep we have owned. We went off-roading and after we were done I needed to get it aligned. No problems there. We then drove 1500 miles and the steering felt as if it was getting looser and looser. Eventually during the drive the ESC (electronic stability control) light came on, meaning no cruise control. I would try to turn left at highway speeds and the vehicle wouldn't respond. Very innerving to say the least. At our destination I took the vehicle into the local dealership and they said the lift kit needed to be "re-torqed". They did that, another alignment and re-centered the steering wheel. Now when we bought the vehicle at Chapman's we were never told that a "re-torqe" needed to be done within about 500 miles, and we were also told that it is all covered under warranty. As you can guess, no, it is not covered under the warranty, even though they sell the majority of their vehicles with aftermarket non-MOPAR parts. When I originally took the vehicle into Chapman's for the first alignment, why didn't they notice the loose steering or that everything on the lift was loose? I saw them drive it off the lot, going somewhere for about 30 minutes, then return. Could the service tech not notice that there was 5-6 inches of play in the steering wheel?? We contacted the Service Manager and he said that it is not covered under warranty. So they "customize" the Jeep and don't warranty their work? VERY poor business practice. I've had a few dealings with them since purchasing my vehicle, and the only impression I've gotten from them is that you are just a dollar sign to them. Once they have your money and the vehicle leaves the lot you are nothing to them. We should've known when we first pulled into the lot to just look. You pull in and have to go around all of the salespeople standing in the lot, all staring at you like you're fresh meat. We looked at several Jeeps with our salesman, which I'm sure is gone by now, asked about the prices. We were told that the prices listed on the vehicles is different from what they really are. "If you want this vehicle the real price is $49,000, not $37,000 because of the bigger tires, winch and lift and bumpers". Really? Another example of poor business practice. We asked to speak to whoever was above the Service Manager and was told that would be so-and-so (I think his name is Aaron, but I don't recall.). "Can we speak with him?" The reply? "No because he makes his own schedule and we never know when he will be here". Well that's good management right there. After some fighting with them they agreed to pay the over $400 bill, but they were very hesitant. So the moral of the story is, if you see Chapman's, run, run as fast as you can! I get free oil changes from them for the next six years, or so I was told, but I'd be crazy to take it there. It would probably take them 6 hours to do it. I have bought many, many cars throughout the years and this is by far the worst dealership I've ever dealt with. In hindsight I should've kept my other car. I would walk into the dealership I bought it at and two years later my salesman would walk up to me, greet me by my name, shake my hand and treat me not as a number or dollar sign, but as a true valued customer. To put it bluntly, Chapman's sucks.

RLeonard2

May 28, 2015

I drove into town from Reno with an obvious coolant system problem (steam from engine compartment) in my '11 Grand Cherokee. Having driven 465 miles through the desert I was pretty lucky I didn't break down in the middle of nowhere (literally) with my wife and 2 kids in car seats. Roy gave me a time frame for an inspection and called me well within the discussed window. He asked me who performed my last service and I explained a local dealership in Reno had done a significant amount of work to include a tune up and oil change. Roy explained how the hole in my radiator hose was a result of negligence on the Reno dealership's part (they left a retaining clip unfastened and as a result the hose bounced off a pulley for the serpentine belt). The total repair for parts and labor were estimated to be just under $400.Roy sent me digital photos and assisted me in getting the service manager in Reno on board with covering the cost. My initial call to Reno was a bit discouraging when the service manager was giving me his canned speech designed to set the customer up for worst case scenario. Roy handled it from there with his own follow up phone calls. He could have easily just taken my money and not helped me out. I would describe it as recovering a cost but in reality I never had one besides time. It seems as though integrity is a personal value that is slowly eroding from society as a whole. Roy is exceptional in this regard. If Roy sold cars I'd buy my next one, without a doubt, from him. The 465 miles would be well worth the trip knowing I would be well taken care of again.

MJGolfgirl

May 26, 2015

Bought a Jeep Cherokee Sport. I was hesitant at first because it is a lot smaller than Dodge Durango. After test driving it, I realized it is a great car and it drives wonderful. Pedro was very patient with my questions and helped me set the basic components in the car. I did not experience that Towbin when I bought the Durango. I did not feel pressure either. I feel that the dealership has a great laid back and relax atmosphere. I will definitely go back there when I can upgrade to a another Jeep. Thanks Pedro!

Mandy

May 25, 2015

I have received nothing but great service at this service centre. I have had services and recalls - always quick, helpful and pleasant to deal with.

ray m

May 23, 2015

Virgil Dody is one of the best. Professional, Knowledgeable, takes care of my vehicle. Explains what the next steps are in maintaining my vehicle....keep up the great service.see y'all soon

My first Jeep GC

May 22, 2015

I have taken my Grand Cherokee in for service three times (maybe four) recently for oil change/routine maintenance, recall, etc..I often cringe about dealing with vehicle dealerships after the sale. Not so now. Since I purchased my vehicle at another dealership, I took it to them for a year or so. But I'm glad I transferred my maintenance to the Henderson dealership and should have done that much sooner. I was fortunate to work with Virgil the first time, and all subsequent visits. I hope he never leaves. (Hint.. Dealership management... please ensure you pay Virgil enough to keep him there a long time.) Thank you Virgil and thanks to the lady who always phones the day after to ensure everything went well. I feel guilty that I don't have enough to say to her except "everything went very well". A visit to Henderson's Chapman dealership feels (sort of... actually better) like I was just at the doctor's office.... appointment reminders, great service, and follow-ups. Also, getting a service van ride to and back from my downtown Henderson office was easy and timely. Couldn't ask for anything better. Thanks again Virgil and the rest of the staff (sorry I pretty much suck at remembering names). I know that the guys in the shop are seldom seen, but I'd like to thank them also. Nice job guys, as always!Note: My vehicle has the full extended warranty, so I didn't rate a "price".

I<3Jeeps

May 20, 2015

I felt like family, not a customer or sales quota. They manage to flawlessly pull off a combo of professionalism and warm fuzzies. I think it comes from the fact that they truly care about the people that walk through their doors. There was genuine concern about making my life better. I never felt badgered or pressured like I have when I've tried to browse other lots. If you're tired of the "sleazy used car salesman" stereotype, this is the place for you. Do yourself a favor and get your next car here.

Alfarnz

May 12, 2015

I went here to have my car serviced for a check engine light. The service rep I made the appt with was not very friendly and gave me a bad feeling, so when I got home I called and canceled the appt. I then took the car to pep boys, where they proceeded to royally screw things up. After getting it home, it completely died. I had it towed back to pep boys and they couldn't figure out what was wrong with it, so I had it towed to this dealership. This time I was assigned Roy as my service agent and he was fantastic. Very friendly and informative, and they diagnosed and fixed the problem within 8 hours. If you choose to have work done here, make sure you request Roy.

Trailmaster

May 12, 2015

Went in for a normal oil chnge and filter, was called by my service writer Virgil Dody advising me that they had discovered a worn out tie rod when doing my service. Withoput Virgil's attention to ditail, and his professional manner with his customers I might have broken down in the middle of nowhere with no mechanic in sight. Thanks Virgil !!!!! Chapman's service departmant is the greatest!J.T. StevensLas Vegas, NV

Tfranklin

May 11, 2015

We called them expecting to MAYBE HOPEFULLY get a used car. We drive away in a brand new 2015!!!! Aaron & Lawrence were amazing and helped us get exactly what we were looking for and made the entire experience actually pleasant

Robert F

May 6, 2015

The Jeep I purchased feels like to perfect vehicle for my needs. I left the dealership with the vehicle I wanted and at the price I wanted to pay. I spent 3 weeks deciding what I wanted. In the first week I met Tim Uher. He is easy to talk to and as it turns out he is a good listener. He listened to my needs and when I said I wanted no pressure he complied. During the three weeks of deciding he made himself available to me as needed and did not pester me with phone calls and emails. I recommend him to others. Keenan stepped in to help and also was very accommodating. This was a pleasant quick experience. Thanks you for the experience.

Sgmtrooper

May 5, 2015

Roy listen to my problems that I was having with my key fob, set up an appointment. Not only fix that problem, but found another problem which they fixed after calling me at home for authorization. Roy is one of the reason I will keeping going back to Chapman, but also recommend Him and the Service Department to others.

ripped

Apr 27, 2015

We had our Chrysler 300 recalled, to replace the fuel tank, took six months; after replacement fuel leak when fueling up; Took to Meineke found out Tube Clamps were not INSTALLED. Problem fixed by Meineke. Shoddy workmanship at Chapman dealership. I will be avoiding this dealership in future!!!

shark

Apr 21, 2015

Virgil is always very polite and quick to serve customer needs. I would highly recommend Chapman Chrysler Jeep. Great experience and work is completed quickly.

hangemhigh1

Apr 15, 2015

I worked with Jesse Ramirez. I was impressed with the constant contact that my service advisor provided. I frequently come to this dealership for service from the other side of town because it truly is worth it. This was the first time I used the shuttle service to and from my house. the driver was courteous and careful. Thank you for hiring great people that are big on customer service.

RTCHALLENGER

Apr 10, 2015

I had my car towed in, Virgil Dody was my Service Consultant. He kept me informed during my repair process with updates. I got my vehicle back clean and running great.Thank You

crichards

Apr 7, 2015

Roy took care of me and made the experience bearable. He knew immediately what the problem was and make sure it got fixed in a timely manner! Ask for Roy!

gustavoortega

Apr 6, 2015

Miguel came highly recommended to me by friends of the Chapman family. I swear Miguel is a blessing to that dealership he was completly knowledgeable in all the vehicles I had questions about. Miguel was very patient and efficient in getting us a deal on a brand new 2015 Jeep Patriot. Miguel is the best dealer I have ever done business with! I am definitely recommending him to my family and friends!

SeanJeep

Apr 1, 2015

David Channel is the man!! Best Car Salesman I've ever dealt with. I usually by my cars online and just go pick them up but I happen to be near the dealer and wanted to test drive a Jeep. I drove 5 different cars. David was patient and friendly. Thank you David for my new Jeep!

curtiskelley

Mar 31, 2015

My Jeep 1st went to Chapman Jeep on Sahara, for a transmission issue, and a mirror issue, on a Friday night, as of Thursday of the following week, my jeep was transferred to Chapman's jeep store in Henderson, ( The Sahara store was backed up and could not get to my jeep in a timely matter) the following Tuesday they determined it was a drive line issue and could not repair it under the factory warrantydue to the after market lift, even though the jeep was sold to me that way from a Tobin jeep dealer, I picked up my jeep and returned to the Tobin dealer where they repaired my jeep with no hassles and they supplied a rental car while my jeep was being repairedI was never offered a rental car from chapman, Chapman never addressed the mirror issue while my jeep was at the dealership, I'll never return to chapman for any of my repairs

Melanie

Mar 22, 2015

From the beginning to end Jesse, took GREAT care of me. Regardless of what was going to be done on my vehicle, he was totally professional. He made all the right calls. He set me up in a rental car. I was so impressed with him I offered him a tip and he wouldn't even accept it. WOW!

Jim

Mar 19, 2015

Vince Thompson is a very good service writer I've been requesting him since our cars were new. He is very knowledgeable, courteous, and professional. The service department and Vince are some of the reasons we continue our patronage of Chapman Chrysler.

Macs Jk

Mar 19, 2015

Vince Thompson, is the best service advisor at Chapman. He has always serviced my Jeeps in the last 13 years.Work is always done on time and Vince keeps me informed.Mac

pwahrer

Mar 2, 2015

I would like to say a big THANK YOU to Jesse Ramirez, John Young, and the rest of the crew for taking their knowledge, time, and energy to ensure my 2013 Jeep Patriots 30,000 mile maintenance among numerous other maintenance items were done right the first time. Jesse, my service advisor explained everything that was done to the car and suggested other ways to prevent some of the things from happening again. I thought I knew my Patriot pretty well, there are always things to learn. Thanks guys, I appreciate doing business with you and thank goodness that I bring my Patriot to Chapman Jeep for all its service needs.

travvaller

Feb 28, 2015

Work done and finished on time as promised. Also, scheduled a ride back to the dealership in order to get vehicle after service hours. Good deal and will consider this dealership my Jeep service headquarters.

husker

Feb 25, 2015

Excellent! 'Vince did an outstanding job and was able to work me in on a Sat. He also was able to get the job done a day early which was appreciated.

Mcolletti34

Feb 16, 2015

Me and my girlfriend just recently bought a grand Cherokee from Chapman and the service was amazing! Our salesman , Bob Nieves was impeccable with his knowledge of the vehicle, expedition of the sale was timely, and it was unbearably cold out and he brought the car to us curbside. The other dealers we delt with did not compare. I would recommend Chapman and Mr. Nieves to anyone. -Michael Colletti

Winklc

Feb 15, 2015

Not only did the finance person try to pressure me to buy the warranty right away, she activated it without my consent! Activated it January 31, even though I specifically said I would call the next Monday to let her know what I wanted to do. I received the MOPAR paperwork congratulating me on the purchase of my warranty via US mail, so yes,she did activate it without my permission. Why? To be sure she got her commission for January, perhaps? Yes, she did go back and cancel it, but why would you activate a $4000 warranty without the customer's consent in the first place? The truth is, you have 12 months or 12,000 miles to get the MOPAR lifetime warranty without any surcharge, and you can add it up to 48 months, with a surcharge . See chrysler.com for those details. Go to chryslerwarrantydirect.com for a MOPAR warranty at a reasonable price.

Mrs. Fanchon Blackshire

Feb 12, 2015

I went into Chapman repair service department in the afternoon because of a left rear flat tire. Maintenance Service repair referred me to Finance Agent Tommy Smith on tire warranty. After checking with Finance Agent I did not have a tire warranty policy. As a result Tommy Smith asked, " would like to check on the 2015 C Chrysler?" I replied, "yes." The rest is history. I was amazed how the service team coordinate and processed papers for new automobile. The opportunity of trust benefits both the service team and customer. The communication, customer services, buying process was excellent. It has been a pleasure purchasing another automobile with Chapman. Thank you for another great experience.

CharUtu

Feb 5, 2015

The five stars for rating doesn't do this place justice, I wish I could give MORE stars! The best people to deal with when it comes to buying a car, I've heard too many nightmare stories about dealing with car dealerships, but never have I felt that way with working with the people here. I won't go anywhere else! From start to finish, everyone especially my salesman RICK STEWART made me feel so comfortable and was there every step of the way! It's really hard to come across a company with such great service and integrity! THANK YOU RICK, DANA and EVERYONE ELSE AT CHAPMAN CHRYSLER JEEP!! This is the only place I refer family and friends to when it comes to buying a car! You have a lifetime customer here! THANK YOU!

Monique21

Jan 18, 2015

We purchased an 2015 Patriot and from the time we got till the time we drove off the lot he was there to help us. Wonderful customer service, friendly, and we was glad that he was our sales person. He took the time out to sit down with us and guide us through many different options. I would recommend that if anybody want to buy a car go here and see Miguel.

dmiles5853

Jan 17, 2015

Pedro and his co-workers did an outstanding job of getting our sale done quickly and to our complete satisfaction. We spent more time getting a cahiers check at the bank than we did at the dealership. The vehicle was there when promised, fueled and ready to test drive. I gave one offer, it was accepted, 20 minutes later we drove away. Any future purchases will certainly be initiated at Chapman's Dodge. Thanks again Pedro, Howard and all the Professionals at Chapman's! I will see you soon!

mastersmith

Jan 15, 2015

From buying a car to having service done its always been a great experience. The technicians performing the service on my jeep are always thorough and honest with me on what needs to be done. The best on my last time in was the service provider Aurora, she was polite and very pleasant to work with.

werewolf

Jan 6, 2015

I have a 2007 Jeep Wrangler Unlimited and Vince and his Service crew are the only ones I trust with my baby. They are extremely fast; honest about repairs needed, and go the extra mile every time!

trooqueen

Jan 1, 2015

I was visiting from out of town and my engine light comes on. I visited Chapman and spoke with Vince. Right away he was very welcoming, explained what could be done, and set up an appointment. He was honest and straight forward. The repair were done in a timely manner. I liked the service so much I wished Chapman was in my home town, I would definitely go to them to get my car serviced regularly.

David

Dec 29, 2014

After spending over 4 hours at the dealership the first time when trying to buy our minivan, I said I would never go back but after a year and a half I decided to give them a second chance. I took my van in for some warranty work. After they had it for 3 days they called and asked if I could come and get it by 3. I was unavailable so I said I could be there by 10 the next day. When I showed up at 10 my van was not ready. I had to wait 1 hour and 15 minutes for my van. Everything could have been avoided with a simple phone call but they never let me know. Now I know I will never go back there again. Horrible service

Mike77

Dec 23, 2014

After my first visit I have bad experience, but after my last one I'm happy costumer. Big impruvment with quality work. Thank you Chapman

Dane Terry

Dec 20, 2014

If I could give this rating 0 stars I certainly would.I purchased a 2006 Lexus IS from their Henderson location on July 8, 2014. I also purchased an extended warranty for $2,100. A couple weeks later it was determined that the timing cover had a leak as well as the radiator. After getting a quote on how much it was going to be to repair, it was going to be roughly $2,600. I submitted a claim to the warranty company, and upon sending an inspector to inspect the damage they said that this is pre-existing damage, and that the dealer who sold you the car is responsible for fixing it. After I took the car back to the dealership on MULTIPLE OCCASIONS, first, a guy named Frank at the Warm Springs location denied that there was any leaking, then after multiple trips to the shop they finally 'found the leak' but then tried telling me that the leaks were not pre-existing and that the warranty company should fix it. I ended up having to come out of my own pocket for this repair expense which was something the dealership should have done before they sold me the car. Oh, and I forgot to mention I paid for the car with 100% cash and they barely came down on the price of the car. I will absolutely never buy a car from this dealership again!I would like to put the following individuals on the ultimate wall of SHAME: Frank the mechanic at the Warm Springs location, and Derrick Goern one of the managers at the Auto Show location. You guys both win awards for the most terrible customer service possible, and lack of competency. Please do society a favor and exit the business ASAP! Have a wonderful day.

dancingcoyote

Dec 18, 2014

I really should buy another car, but, that said Jesse and the service staff does get the job done. I appreciate very much that they have a free van service pick up and drop off as well. This really does help out. The overall cost, well, let's just say, about every single other garage I have entrusted with my car here in the city of Henderson has ripped me off big time, and I mean embarrassing amounts of deceit and thievery, at least these guys will get it done, and get it done right even though their prices can be a bitter pill to swallow. That said, around this area, out in the middle of nowhere, honesty, quality, and service is going to cost you a pretty penny.

pwahrer

Dec 18, 2014

Jesse Ramirez is my normal Service Advisor, but somehow they let him leave the property for a little while. I was helped by Roy Roderiques as my Service Advisor on this trip into Chapman. I had the normal oil change done, my brakes have been squeaking, so they found the problem and fixed that. The crazy part is that I am hearing a clicking sound coming from the left front of my Jeep while going over bumps or hitting potholes in the road and only in cold weather! They have looked high and low, test drove it and they can't duplicate it (my jeep is sensitive!). Roy made sure that he put it in my records so if something does happen later, I should be covered. He made me feel that the problem was real, just couldn't be duplicated this time. I used the shuttle service provided by Chapman (free of charge) upon dropping off my Jeep one afternoon and picking up the next afternoon. The shuttle driver is fabulous! I felt very safe ridding along with him. I don't remember his name (bad on my part), but Chapman and his parents should be proud! Thanks everyone.

Dtiinphx

Dec 16, 2014

My jeep has been having trouble starting since last June and finally gave out a week ago was brought into Chapman to my service advisor ,Virgil Doty. He explained the recall part had not been received yet, got me a ten day rental from Enterprise Rentals, and one week later called and said Jeep was done and housing relay sits in was replaced instead of just the relay which pleasedMe immensely. My jeep has had other components replaced in Phoenix however only band aids were put on the problems .eventually parts failed again so I was very pleased that the housing was actually what was replaced. I believe Virgil is one of Chapmans best service advisor's and am very glad first time a year ago I came in with my security alarm going off sporadically and Virgil had a mechanic fix it immediately at no charge . I was extremely impressed with his concern over my issue , even late in the day at that. I highly recommend Chapman Chrysler and especially Virgil Doty. Dianne M Sholl

salchevey

Dec 14, 2014

I have been bringing my 2013 Chrysler 300c to Chapman for about a year. Jesse Ramirez always calls me by my name and makes me feel like a friend. I had a problem last week and they were very busy but when I told him I needed to get it done because I was going to California, he worked with me and I was in and out the next day. Thanks, Jesse and thanks to Chapman for the great service. Sal Chiaravalloti

Jasmine Burrell

Dec 13, 2014

I have been everywhere and no one was able to help me until I came here. I worked with Elena and was able to meet Lawrence as well. They explained everything to me and made my time there simple and plain. I will definitely come back for future vehicle purchases :)! Thanks

Teaton2519

Dec 13, 2014

I have been dealing with these guys for about 10 years.. I usually just call Vince and he gets done what needs get done in a timely manner and does not add a bunch of needlees crap to the repairs. If the flugellgraffin needs replaced then the flugellgraffin get replaced, no fuss, no muss. Occasionally I have even gone in without a scheduled appointment and been taken care of without any problems. Vince rocks!!

ritawolf

Dec 5, 2014

I was very pleased with yesterday's service on my Chrysler 300. Everything was handled quickly and efficiently, and Vince was especially helpful in explaining the details. Overall, it was a very satisfactory experience.

Ricky D

Nov 12, 2014

purchased a used vehicle from Chapman Chrysler at 930 Auto Show Dr, Henderson Nevada. when I test drove the vehicle there were two keys with remotes on thembut after I purchased it there was only one key and I had to fight to get the second key.shortly after owning the vehicle I realize that the seat heaters weren't working and when I approached the sales managerhe said bring it in will take care of you but then refuse later. They wanted to charge me $100 to analyze it but after googling the problem I found that disconnecting the battery solved the issue. one would think that someone in service would know this more than the new owner of a vehicle. I cannot recommend the salespeople at Chapman. My experience was not good :-(

rsulcer

Nov 11, 2014

Roy was my service advisor and was very professional. He helped give me a discount and was prompt. I appreciated the dealerships superior service, quality, and discounts.

Bissonjjj

Nov 6, 2014

Thank you Vince for great customer service ..thank you for going over the service and detail information .. We will be recommending others to see you ..

king_ston

Nov 5, 2014

Anytime I have taken my Jeep for service big or small, I am always happy with the service. Mr. Ennisand staff are great to work with and I'm always given excellent service.

nate.musliner

Nov 5, 2014

Roy is my service writer, he took care of all of my concerns. I will refer friends and family members to Roy at Chapman , Henderson, NV. Nate MuslinerProminent Realty Groupnmuslineratgmail.com

ndkota

Nov 5, 2014

Vince Thompson at Chapman Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. Had Town and Country van in for repairs, ended up putting in a rebuilt transmission. Three days later had big oil puddle in driveway. Chapman failed to put transmission seal in or check for leaks after repair and then after this the daytime running lights are intermittent. NOT happy at all with the service itself. Vince is great though!

bethjduke

Oct 27, 2014

Vince Thompson at Chapan Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. The care and attention that I get from the team at Chapman is always top notch. I love my Crossfire and want to keep it in great condition. Thanks guys!

gbezanson

Oct 26, 2014

I have written Doug Betts senior vice president, to say how unhappy I was with the service I received on my last visit to the service dept. I wanted to have an oil change which I had previously purchased, a smog check and check engine light. When we purchased the car we also bought a life time bumper to bumper warranty. On this visit I told the tech that I was pretty sure that the engine light had something to do with the battery, as this had happened before. I had purchased a new battery several years ago from Chapman. The last time the diagnostic fee was taken care of under my warranty. This time they charged me 65.00. In reality I had a smog, something they called drive cycles and a diagnostic fee, totaling 170.06. I really felt they took advantage of me as I am a woman. Asked why I was being charged a diagnostic fee this time when they put internal on it before, the answer was" because we can't keep doing this." Personaly I feel like they took advantage of me. Frankly I have always gone to the dealership, even though it is more expensive. because I didn't think they would take advantage of me and my car would receive the best care. Thank you, Sharron Bezanson, gbezansonataol.com

landersonii

Oct 12, 2014

Unsatisfactory. I don't understand the thought of offering reservation times then not honoring those times. We made a reservation for a simple oil change service. When we arrived at the deanship, it turned out it was only first come first serve; reservations didn't mean squat. Plus I am still waiting for the call for recall service.

EPAB

Oct 7, 2014

Over the years, we have purchased four Jeeps from Chapman. The customer service is excellent--and what keeps us coming back again and again. Abbie

tracy.bales.1

Oct 5, 2014

We have a Dodge and a Jeep. Our first couple visits to this service department were marginal, but as we have now had a recurring relationship with Advisor Vince Thompson, things are looking up! We have only been in for oil changes and a transfer case (warranty), but recent Recalls have had us visiting this summer (Jeep evidently can't get these recall parts manufactured very quickly). Vince is knowledgeable, prompt, pleasant to deal with. Thank you for making customer care a priority, Vince!

joni.grunewald

Sep 29, 2014

Found what I wanted right away, as we already had contacted Scot Harris (internet sales) through the website.Got there, and there was no hassle getting to test drive the vehicle. We started negotiations quickly and settled on a price in a reasonable amount of time.THEN, we waited. Waiting for the financing dept, I wanted to leave. We were there over lunch and started to get hungry. It took a very long time to get in to sign all the papers. Once we did, I felt tricked into the Lifetime package. It wasn't broken down, so there were options I didn't necessarily want the seemed all grouped together. I wasn't until I saw the breakdown sheet that I understood we could drop some options and save about $1,000. This felt a little shady and had I not bought a new car in the past I probably wouldn't have caught it.

2491MTS

Sep 27, 2014

Our Service Advisor was Roy Roderiques. His PR skills are excellent, and we will request him the next time we need service - we had a problem with a 2010 Jeep Wrangler that required extended warranty work. He kept us well informed, and as all previous service advisors we have dealt with, informed us of recommended maintenance that should be done according to mileage, Parts were ordered, and the Jeep was repaired in a timely manner. Regarding your shuttle service, that was unsatisfactory. There were 4 people needing rides between Boulder City and Summerlin. Chapman refused to allow a second shuttle. The elderly gentleman from Summerlin was first on/last off.

jmdaucher

Sep 23, 2014

CUSTOMER SERVICE AT CHAPMAN JEEP IS EXTREMELY POOR!I bought a brand new jeep from Chapman Jeep in Henderson in May, 2014. I made arrangements to purchase on Friday afternoon at 3:00. When asked if there is a shuttle available, my salesperson said not to worry. He would come pick me up. After waiting and waiting, he picked me up 90 minutes late and did not apologize. My previous customer at 1:00 ran long with financing.My jeep was at another location off site and I had to go and pick it up and drive it to the dealership.My jeep was missing the items I wanted on it. However, my salesperson did not point any of these out to me. Instead, he let me discover them all on my own.I should not have bought this jeep at all.Ten minutes after we arrived at the dealership, my salesperson passed me on to another salesperson because he had to go run an errand and would be back in 10 minutes. He returned 30 minutes later, with his two very young daughters. I will presume he picked them up from daycare because it was so late in the day. The other salesperson brought my file. The first words out of his mouth were, Gee, I hope you can handle a $1200 a month payment. Instant shock. After a moment, he said he was just kidding. He then left to find out an answer to a question he found in my file. I never saw him again.My salesperson finally arrived, reviewed the paperwork, and took me to TJ in financing. Before signing all the paperwork, my salesperson said to me, You will receive a survey online in reference to your experience buying a car here. You can rate me either a ten or a zero. There is nothing in between. If you are happy, I would appreciate all tens. If you are not satisfied, I would prefer you not complete the survey at all, because I have already received one zero survey and I cannot afford another.I waited more than a month to complete the survey I received. I thought I would be kind if my jeep was completed by then. Since it was not, I went to complete the survey, only to have no access to it. The survey expired in ten days. I called to get another survey to complete and was told I could not have another one sent to me. In financing, TJ had been working at the dealership for one week. Although he was new, TJ seemed very professional. Initially, I thought this would be the only part of the transaction that went smoothly. Not to happen.I signed a Due Bill because my jeep was not complete. It was missing the auto-start and hard top that were supposed to have come with the jeep. My salesperson said he would call within ten days to set up service for those two items. That never happened. As I was leaving, I noticed there was no tow package on my jeep. My salesperson recommended I go to U-haul instead and save $400 rather than buying original Mopar parts and having jeep install it. So, thats exactly what I did. As I drove home, I discovered that I did not receive the radio system with navigation that I told my salesperson I wanted in every communication with him.My next contact with the dealership was a month later when I was asked to come in and sign all of that financing paperwork all over again. The dealership charged me $300 more than the bank would finance. Rather than just refunded me the $300, they required me to sign the paperwork all over again. They told me they would forward all the paperwork to CA DMV so I could register it there two weeks later. That is where I live. When I got to CA DMV, there was absolutely nothing. In the meantime, my temporary registration and plate expiredbecause they did not process the paperwork in a timely manner. When I asked the finance manager about it, her response was, well, we sell many vehicles every day.At that time, I asked my salesperson about the items on the Due Bill. Of course, he had completely forgotten about those. He instructed me very simply to show up to Service Department the next morning at 8:00 AM and they would be taken care of. I did exactly that. I met with Jesse who takes care of all Due Bills and he said this could not be done because they have to order all of the parts first.They told me there would be a six-week period of time because the hard top had to be ordered from the factory. I asked Jesse to call me as soon as all the parts came in and I would arrange to bring the jeep back. Once again, no call. Two months later, after my contacting them, I was able to bring my jeep back in and have the auto-start and hard top installed. I was told when I pick up my jeep, the soft top would be rolled up inside. When I picked up my jeep, of course the soft top was nowhere to be found. Jesse made arrangements to have my soft top delivered to me the next day.Can you guess what happened? The delivery was 45 minutes late. My soft top came back to me in six different pieces. I hope I have all of the pieces. When I laid it out in my spare room, I discovered a perfect greasy footprint on the inside of my brand new jeep soft top. I also discovered they had bent the trim inside the drivers door of the jeep. I contacted the national customer service office. It took me an hour to explain this entire situation to the representative on the phone. She said she would contact the dealership and follow up with me. To date NOTHING has been resolved. I have received absolutely no contact from the dealership. I have received no resolution from the national office. I was able to find out that my original salesperson is no longer with the dealership.

Sorry I ever walked into this place

Sep 9, 2014

Wow, where do I begin. I went to Chapman on a referral from a friend. Once there with my entire family three kids I wasn't allowed to leave. I didn't feel respected at all when I finally left after 6 hours with a toddler. I felt pressured into a contract for too much money w a svc contract I didn't want. Lawrence Ennis even followed me out as i tried to leave and mentioned 'duress' he is well aware of how harassing a consumer is not ethical didn't stop him.I was told to sign two different contracts?? Kicking my self now. I thought I was dealing with honest people who valued my business but I wasn't. I signed sat brought it back Monday as they are closed Sunday -longest day if my life and was shown an older model of the SAME truck w a DVD player and leather seats. KBB retailed it 15k at best. Was told by Marc to say we were 'cousins' for some sort of mythical bonus bucks he wasn't supposed to use - which is fine because I'm sure he didn't use them but wanted me to think I was getting a deal..:( I don't know what to do at this point. They tried to get me to sign a purchase contract for 19k plus the svc contract I didn't want AGAIN for an older car??. Making a HIGHER payment than the first one was.. apparently I called/texted a personal number for Mr. Ennis thats POSTED ON THE WEBSITE..how was I supposed to know it was a personal number? He made sure to mention that several times. I know it was 6am but i havent slept since i stepped foot into that dealership and was anxious to voice my concerns. .:( I didn't know the number was a cell phone its posted online like a business line. Where is the professionalism? Honestly? What happened to the customer being right and not forced to ring a xxxx bell...oh well. I didnt sign the 2nd agreement thank God but got a text message from Lawrence Ennis saying hes suing me and dropping off the truck I tried to leave. Suing me? Single mother employed all of three months? This is my FIRST trip to a dealership in almost 10 years and this is the service I get?? Sued? Wouldn't it be easier to not and write a cancellation agreement. I get that I signed under duress mind you but just because you can sue me doesn't mean you should. I even said that I will DEFINITELY buy from them, just not now when Lawrence followed me out the friggin building. .not good enough. :( You've been warned.... never again panic attack city here I am....fml

rshstg2

Sep 5, 2014

This was the absolute worst car buying experience ever. Everything started out great but as soon as we sat down in front of finance it took a turn for the worst. There was a $1350 charge that the finance guy skipped over on the long form with all the finance numbers on it and didn't mention. So I brought it to his attention and he tells me it was for an alarm that I had already declined. I have been in automotive now for 9 years and have never heard of an alarm that cost $1350. So as it went on he took the $1350 off but the bottom line number never changed he added it to something else. I don't know how you can take $1350 off and you still end up paying the same amount of money. So I brought it to his attention again and then he punched around on the key board and then the price went down some. After all this head ache we go to get in the car and there is a dent in the drivers side door of our brand new car that was not there when we test drove and looked at the car. I called and talked to some different people there and the guy in finance acted like he did nothing wrong. Be aware and read before signing anything they will scam you with these ridicules made up charges. In the end they never took an alarm off my car so you know its a scam.

mitch2

Sep 4, 2014

Worked with Service Advisor, Roy Roderiques. He did an excellent job. Problems with heating and airconditioning that I decided not to do. Found a broken transmission mount and radiator hose needing replacement.

Tesslie

Sep 3, 2014

Great service. Very helpful. Very satisfied with my purchase. Can't wait to experience the maintenance, and warranty part when the time comes. Everyone was super friendly

don fisk

Aug 30, 2014

Since their motto is "It has to be in writing..." here goes.I was interested in a trade-in... and got a great offer.That led to my upgrading the car I had in mind;but that car in the color I wanted had to search for... found.EVERYTHING was explained and put in writing and I drove away with a great deal and a great car. They were terrific every step along the way,especially Corey Brewer.

none at large

Aug 22, 2014

I called Mr. Thompson about 7 AM wednesday morning seeing if there was availability to replace the front struts on our PT CRUISER CONVERTIBLE that was purchased at Chapman in August of '06. His answer was "how soon can you be here". I was there in thirty minutes, I knew the vehicle would overnight so added an oil change and replace another part. Mr. Thompson was his normal smiling helpful self, took care of everything, even commented favorably on my charming shirt. The vehicle was ready the next afternoon(Thursday) as promised. We have been using CHAPMAN "CJ" since we purchased the vehicle and with Mr. Thompson's assistance purchased an additional extended service plan last year, It paid for the struts! THANK YOU VINCE My Thanks for providing transportation to my home on wednesday. Thanks for the ride home Bill!

Cautious-Buyer

Aug 21, 2014

Called in about a good price seen on cars.com THEN was told this price is PLUS reconditioning fees! ADDING another 1500! Plus outrageous Document fees! AVOID ANY DEALINGS WITH THEM!

Judygrove

Aug 15, 2014

I was very happy with my service advisor Roy Roderiques. Those who worked on my car did an excellent job. I will continue to use Chapman for my repairs and I will recommend them highly to anyone who needs service on their automobiles.

yonny

Aug 13, 2014

we are new in the area ,and are so plessed to find jesse ramiraz, such consistant proffescinal service. we will tell our friends ,how great we where treatedthank u jesse christa mc guire

melinda.dozier

Aug 9, 2014

Sonny was wonderful and the best ever, everyone was great, Vinnie was also great it didn"t take long ether, I got in and out with my new car in no time, I will Let everyone i know how great you guys are.

Gman67

Aug 7, 2014

Virgil, took care of my problem which was done with a software upgrade, I had no sound for my sensor blue tooth radio. I also had the oil changed, Vigil kept me in the loop.

Mat Gdowski

Aug 4, 2014

Roy and the rest of the service crew did an awesome job with my Challenger. I went to another dealership for warranty work on my vehicle, yet they didn't come anywhere close to servicing my vehicle properly. I then went to Chapman and they took care of me. No questions or anything. I didn't even purchase my vehicle there, but they acted like I was their one and only customer. They kept me up to date on everything that was involved with my vehicle and were a pleasure to chat with. I will definitely return to them for service and possibly even a future purchase as well.

Limuaryj

Jul 26, 2014

Roy rodriques might be the best service rep I've worked with in years. Far better in attitude, knowledge,willingness to listen and translation of needs into a meaninful service visit. He'll be the reason I return to this dealership for service. Work performed seems excellent... cudos to mechanic. Interaction with Ben in parts was also an excellent experience. Great overall teamwork.

harleydav91

Jul 21, 2014

Jesse, the service writer, did a great job wording my concerns on to the record for the mechanics to check. The work was performed to my satisfaction, even a TSB that had just come out the day before was applied.Great attention to detail. I will use and recommend this service department to others.Derrick, as the supervisor, checks up on service issues, and is easy to talk to.Bill, the morning courtesy driver, is very friendly, and very knowledgeable about the city. Enjoyable to talk with.

gboyer27

Jul 15, 2014

Had a scheduled follow up repair on Jeep Wrangler. Vince, Service Advisor, had arranged the part to arrive in a timely manner and facilitated the repair in same day turn around. Vince is very thorough, handles multiple people requests, and maintains a professional approach with full communication. Other members of the service department also helped out (Josh and Virgil) and the courtesy driver Bill was very good as well. Thank you all.

dougbil

Jul 8, 2014

The service advisor was great, fella named Roy, the rest of the visit was bad. Took my 2006 Wrangler in for service. The crank case was overfilled according to the dip stick, a nut was missing on top of the engine that holds a wiring harness in place, that probably happened when they replaced the plugs. They must of sprayed it off with a garden hose seeing all the water spots (it's a black Wrangler). The drivers seat was out of adjustment as well as both outside mirrors. I'm sure they have enough customers without me returning.

jmuna

Jun 30, 2014

Vince was helpful from the point I drove up. I was scheduled under Virgil but rather then having me wait for Virgil Vince took the initiative to get me checked in. He kept me inform on the status of the repair and recall throughout the day. This is my second Jeep Wrangler with Chapman and I don't think I'll go any where else.

Sincerelybre

Jun 29, 2014

TJ Sonny and Dominic were very helpful and helped me to find the perfect car for me. I love my new 2014 jeep patriot. I was also given a year of free car washes among other stuff. I would definitely come back again!

cjkiland

Jun 19, 2014

As always, I was very pleased with the service I received at Chapmen Chrysler - Jeep. On the 16th, I came in for an oil change, a 5 year power train inspection and the reason that I had an engine warning light displayed. I took advantage of the shuttle for a ride home and waited for my phone call from Jesse Armirez to explain what work needed to be done. After Jesse called, we decided what work was necessary. On the 17th, I picked up my Chrysler (shining with its new wash job).As I stated before, I am always pleased with work done at this dealership. Jesse has helped me on previous visits and I thank him again this time.Carol Kiland

lisaq1

Jun 4, 2014

I HAD THE WORST EXPERIENCE FOR MY LIFE TODAY WITH CHAPMAN JEEP AND WHAT EVER THE EMPLOYEE AT THIS PLACE SUCK I HATED I WASTE MY TIME THERE. I HAD A 2014 JEEP PATRIOT FOR 2 WEEKS I LOVED THAT CAR. I WAS TOLD BY THESE PEOPLE I WAS APPOVED TO GET THE CAR THEN I GET A CALL TODAY TELLING ME I NEEDED TO COME IN AND SIGN SOME PAPERS I'M THINKING THE CAR WAS MINES WHEN I GOT THERE THEY TOLD ME TO GIVE THEM THE KEYS YOU DID NOT GET APPOVED WOW WHAT A JOKE. YOU KNOW CHAMPMAN JEEP AND WHAT EVER THAT SALE BELL YOU HAVE THERE IN THAT STORE Y'ALL NEED TO THROW IT DOWN A WELL SOME WHERE' I'M VARY DISAPPOINTED IN YOU GUYS HENDERSON NV

kwesson

May 19, 2014

I would like to recommend Virgil Dody as "Employee of the Year," or for a similar award. I have a 2008 Jeep Grand Cherokee SRT 8 and, as a widow, I have always been able to depend on Virgil (who was the Service Advisor that always helped my late husband) to help me keep this special vehicle on the road! He has given me advice when I was out of town and had a problem-with a broken radiator hose- it turned out. He has given me notice prior to when my brakes were going to need replacing, so that I could plan for the expense. He has helped me make decisions about whether I should have my Jeep towed to the dealership or if I should drive it. He has over seen the 30,000 mile services, and the recommended oil changes. He has always given me sound advice. I have been fortunate to have Virgil as my Service Advisor, and am grateful for all of the friendly, capable staff at Chapman Chrysler-Jeep

jovozx12

May 12, 2014

Bought a new jeep this last weekend! Jaron was fantastic, very knowledgeable and easy to work with. I would definitely recommend this dealership for people looking for a new vehicle! thanks guys!

jgmjr

May 2, 2014

Tom did everything to find the Jeep i wanted and he did. I was a pleasure working with him... I would recommend him to all buyers... He even worked on his day off to help and made the buying experience a fun time.. Thanks Mr. MooreJim

ktompkins54

Apr 20, 2014

Pleasure to work with. Had my water pump and thermostat replaced and oil change. Great service work was completed it a timely manner. Would use them again, we are from out of town.

Sting392

Apr 18, 2014

I recommend anyone who is skiddish of dealerships to come to Chapman Chrysler Jeep and ASK FOR TIM, also known as "Tiny." He treats you as if he was in your shoes. He's a straight up person. No sugar coating xxxxxxxx. No pushiness. We were allowed to test drive a $40,000 limited edition vehicle without being pre-approved first. Previously, we had gone to a different Dodge dealership that required pre-approval before test driving a similar vehicle that was in their showroom. It's a lot easier to trust a dealership when they trust you first! We are very happy with our purchase. Our 2012 Dodge Challenger SRT8 Yellow Jacket 392 was a limited edition line (and was only made in 2012). Chapman was the only one selling this at this current time and the only other one out there in a 300 mi. radius was all the way in TX. Chapman's asking price was a little less than the one in TX. The price wasn't really much more than a regular SRT8 Challenger. Car was in perfect condition. At the final paperwork processing, we received the best interest rate than the quotes we received at other dealers.

danszns

Apr 5, 2014

Have been a customer here for 3 years with good service. This time I give 5 stars throughout! Just a great experience all the way to driving away. I will definitely shop here when I need another vehicle. You know Service means just about as much as the sale. You can get a decent deal anywhere when you buy. Seldom get Service to match!

cishibashi

Mar 7, 2014

The driver's side heated seat and lumbar stopped working in December 2013. After the initial service it worked intermittently. Here we are inMarch 2014 and after numerous trips (35 miles R/T) the latest is that the seat heats up but not the back (lumbar) and yet another part had to be ordered from Detroit and will take another week to arrive. Over the past two and one half months we were told the wrong part was ordered, wrong part delivered, unable to figure out problem and had to call Chrysler for consult (time difference). After leaving the dealership this last visit found that the back of the driver's seat was not replaced and was laying on the backseat.

Dbrockett

Feb 25, 2014

I have never been so displeased with a company. They lack integrity, at every level, and honesty is a must for any business! Too bad that when you take concerns to a higher level, they just do not seem to care, which means this company will never strive to be better. This dealership is the prime reason you should always buy private!

Switzer89

Feb 4, 2014

Well I have to admit that the 1 person that I did talk to was nice but very spacy. Was inquiring about a Jeep and about trading in my car and the person that they would get back to me in 2 days and they never did. Obviously they did not want to sell a car very bad or they just don't care how they treat their customers. Sad part is he is the Internet Sales Manager!Even the "general manager" doesn't return emails. Kind of funny sends a private message please contact me and then doesn't reply when i reply to him.

alfredroberts

Jan 26, 2014

I mistakenly assumed, because Chapman Chrysler/Jeep is a very large dealership and backed up by the Chrysler Corporation, that they would not sell a rattle trap piece of junk to an unwitting customer such as I. As I said, I was mistaken. The vehicle I purchased from them is a 2006 Dodge Dakota. It was missing a seat bag component from the dashboard, and there is a dent in the right quarterpanel, these conditions were obvious and I agreed to buy the truck with these conditions. On the short test drive, I noticed a vibration at about 40 miles per hour. The salesman assured me it was probably the jumpseat in the back, and nothing to worry about, he also assured me the missing seatbag component was on order and would be replaced, which it was. After purchasing the truck, it became obvious that the vibration was more serious than a jump seat rattleling. I took the truck to a reputable garage and they determined the vibration is due to a worn driveshaft bearing, a very expensive repair. In addition to this, after becoming more familiar with the truck, I discovered the parking brake release handle was missing, as well as the handle to open the center console compartment. Small items for sure, but items that should have been corrected prior to offering the vehicle for sale, or at the very least, pointed out to the prospective customer. I wrote two letters to the manager of Chapman Chrysler/Jeep voicing my concern regarding my dissapointment with their sales technique. He didn't bother to acknowlege either of them. I will not encourge anyone to do business with this company, or at least, encourge them to inspect the vehicle very closely. Alfred Roberts 3510 Odlum Point Lane Nort Las Vegas, NV 89032

marcelplathe

Jan 18, 2014

Hey, Thanks to the Service Department Chapman and Service Advisor, ( Virgil Doty ) We took our Chrysler Convertible in for a smog problem because it would not pass smog for this years registration. And then we thought " Oh no.. $$ "! The service manager checked our car in and said he would give a us a call after trouble shooting the problem , Virgil scheduled us a ride to our back to our house, called us the next day explained the repairs and time delays for parts , and gave us an option to pick up the car and bring it back or leave it there at the dealership until parts arrive ." Well wife and I thought though t... Hugh ! " But".... Virgil set us straight, he called on the day he said he would , we brought the car back and they repaired it in the time-frame they quoted us ,took care of warranty work and supplied us with a smog report for DMV registration. Chapman is a very good service department we are impressed!"We did not buy our convertible there but next time we will " !Thanks !Marcel PlatheTracy McCabe ,PLatheHenderson NV

gamecock73

Jan 9, 2014

I went for an oil change and to have my service light checked. The technician that took my car in knew vey little about what the light meant. I explained what I wanted and he didn't bother telling me his technician would be gone by the time they got to serviceing my car. When I got my car back I had to ask about the service light and only then did he tell me that they couldn't check it since his guy he had that could do it had left by the time they got to my car. He just said I would have to come back. I guess he thinks I have nothing better to do than come back and waste more time with him. I then asked him another question about an issue he found and he gave me a non-answer. I guess he didn't really want to be bothered. What this one technician cost this dealership is me every considering recommending them to anyone again. Bad service plus bad attitude equals me going there while my car is under extended warrranty, but never considering to buy anything from them again!

Ralphhunt69

Jan 1, 2014

Amazing place, Michel did not push for me to get anything, he helped me find my own vehicle and was incredibly helpful through out the process, best car sales experience I've had.

ddenney12345

Dec 21, 2013

DO NOT BUY FROM THESE LYING xxxxxxxx! THEY BLATANTLY LIED TO ME TO MAKE A SALE! I do not live in Nevada but I bought this car because I broke down. They promised me coupons good for 2 years of free oil changes at ANY Chrysler service dealership and I never got ANYTHING!! When I called Chrysler Corp and complained one of the sales managers from Chapman said he would resolve this but I have heard NOTHING !!! Meanwhile I am paying for my service visits out of pocket ... DO NOT DO BUSINESS WITH CHAPMAN CHRYSLER UNLESS YOU WANT TO GET SCREWED !!!!

Ben5339

Dec 12, 2013

I've read the negative reviews and I believe people have unrealistic expectations. I bought a 2005 Audi a year ago and have gone back to the dealer for my free year of service when needed and it's always been a pleasant experience even when there were issues. When I bought the car there was paperwork issues, always happens no matter the dealer. There was financing issues, always happens because it's bank dependent. There were little dings and nicks, well it's a used car. It took longer that expected to do required inspections and maintenance prior to me picking up the car, well it's an Audi and parts can be hard to come by. I left the dealership with a full tank of gas, I was happy. All through the process and service interactions the sales staff and service department have been pleasent and straight forward. I was in for service a few days ago and the oil change to three hours, was I upset? No, I did it without an appointment because I was leaving the next day on vacation and since they didn't have an oil filter for my car I had to wait for one to be delivered, my fault not theirs. I plan to always bring my car here for maintenance because I trust them.

cyros

Dec 3, 2013

I have been using Chapman Chrysler for at least 8 years and I find them to be trustworthy. Trust is an important factor when dealing with any business. I know I could get an oil change at Jiffy for less than I pay at Chapman, but I prefer to let the professionals take care of my car. The only time I navigate away is with tires. Costco is more reasonably priced. My advice to all owners is let the pro take care of your car and the car will love you for it.

Pengwn99999

Oct 8, 2013

Biggest rip off. Had to pay $110 to have a software update on my 2006 PT. I have NEVER had to pay to get a software update on any device!!!!

Trusted The Wrong Salesman

Aug 22, 2013

Run to the hills. Take a bus. I don't care but don't buy from them. I bought a 2006 Jeep Commander from them, with the understanding that they would take it in trade in a year for a better vehicle. Well....here's where it gets fun. So the I take the Jeep on a boy scout trip to San Diego and the front bumper falls off and the drivers side front fender. Yep, on a freeway in California, not even off road, turns out they duck taped the thing together and the light rain on the coast caused the tape to lose hold. Ok my bad for not looking under the fender on my back in the parking lot. But then the 4WD system goes out. Then the StabilaTrack system goes out. The cruise control stops working. Oh it gets better. The A/C stops working except on full blast high. The car dies at intersections. The check engine light goes on. And yep you guessed it they won't take it back in trade no matter what under any circumstances. Not even with the purchase of a new car. So it gets even better from here, they financed the junkyard jeep in house and didn't report my payments so I can't even trade it in at another dealership. Because they don't see a loan on the jeep, they can't show the pay off and therefore it can't be traded in. So there it sits in my drive way waiting Chapman's repo team to come get it. Not useable. Can't sell it. Can't trade it in. Won't dump another penny in to it. Oh and the half the dash light don't work and the radio goes on or off...just for giggles. I could seriously go on, but why.... So wanna buy from these guys? Go ahead but my advice is find a buy-here-pay-here lot in the bad part of town you stand a better chance at a vehicle that you can actually

richi

Aug 10, 2013

everything was fine visa vi the purchasing process including our trade in when we left the dealership (and not noticed by us) we were short one of the keys. we got home called the dealership who and the internet man that they just found the key, could I come by and pick it up. We live over 20 miles from the dealership--so he said they would put it in the mail. I asked if they could send it other than regular mail, and he said they would. needless to say, five days passed and we did not get the key--the internet person said it was put in the mail and we should get soon. the next day the key did not arrive and I spoke with a sales mgr who after some checking around discovered that the key was still at the dealership and they would overnight to us. So in essence we were lied to not once but twice. the sales mgr did offer to "put some gas in my car" for our troubles--we declined and unfortunately this leaved a very bad experience for us as up to this point we were very plesased

Alice F.

May 17, 2013

I arrived 5/17 without an appointment and was accommodated. I had an issue with the air conditioning unit not cooling in my SUV after purchasing 3/9/13 at the Sahara location. The staff at Chapman Auto Mall location is completely customer oriented, keeping you informed after diagnostic evaluations. A part was required and installed the ac system was recharged and I was on my way after 4 1/2 hours with a carwash. Completely satisfied with the freezing cold air. I attempted to have the issued repaired at Chapman Boulder Hwy location twice but the rude service manager at that location requires you to leave your vehicle all day before he looks at the vehicle. I would rather travel 50 miles round trip before I go to the Boulder Hwy service center. Thank you Jessie you're the best!!

Dan and Anne Pierce

May 12, 2013

Everyone down worked very hard to find the truck i wanted at the price i wanted to pay. I will be back for all my car purchases. Thanks Chapman your the best. Save time and go there first you wont be disappointed

WWJAUDLAJANN

May 11, 2013

I received a recall notice from Jeep (L27). Their notice directed me to a site which identified dealers in Las Vegas who could perform the work. I followed the link to the Chapman dealer site and used their online scheduling function to schedule a date and time. In the appointment I described the specific service to be performed (replace lower control arms).I received an email confirmation which said" Thank you for choosing Chapman Chrysler Jeep when servicing your vehicle. Your appointment has been received and forwarded to one of our Service Representatives.Please consider this appointment time set for 5/11/2013 8:00 AM unless you hear from us prior.Derrick GoernChapman Chrysler Jeep"This morning I made the 26 mile drive to the dealership and arrived shortly before 8 am. The service representative saidd that there was no appointment for me in the system. She said that it would be several hours before they could begin to work on my vehicle. I told her that I had made an online appointment and had received a confirmation. She replied, "A lot of times the appointment gets processed but it doesn't get entered."Amazingly, she seemed to think that this was a food answer. She never apologized, and she never acknowledged any inconvenience to the customer. I told her that I would like to make an appointment for a specidic future date and time. We set up that appointment.And after setting it up, she actually said, "You'll still probably have to wait several hours before we get you in on that date. We're busy."At that point, Chapman lost a customer forever.

Alicia

May 7, 2013

This was a very positive buying experience the staff was extremely friendly. They work very hard to help you out as much as possible. Great selection of cars, there was no hassle. Definitely would recommend Kosta, awesome guy! He will go above and beyond to make you happy, first choice to go to. If you need a used or new car go here. Great service.

thegicks

Apr 2, 2013

They tell you that your Costco Membership price is better but then you see the same vehicle (with stock number) on their web site for less! They really don't want to do business with you. Quote you a price then change the price to a higher amount! Bad business.

dpolitzer

Mar 6, 2013

I spoke with Scott on the phone and explained what I was looking for. He was ready for my visit and promised a good and prompt experience. Scott delivered and has followed up with me several times over the following two weeks from the purchase. In addition, I had certain items that needed special attention and he went above and beyond to accommodate. I would highly recommend Scott for your future purchase.

Alex

Feb 26, 2013

I was given an incompetent salesman from the jump. He told me the vehicle that drew me in from cars.com wasn't even there, then tried to sell me several others that had little to nothing in common with the target car. I was then informed that the sales staff has no knowledge of the car price until the financing process is complete. Either this is a false statement, or the worst negotiation tactic I have ever heard of. After two hours of bad pressure salesmanship, I left. As I walked to my , two guys were staring in through the windows and it took way too long to convince them that I was the owner of the vehicle and it was not being used as a trade. To top it off, I received an email from the manager to inform me that the car I came in for was there all along. The only reason I gave Chapman more than one star is because the manager apologized for his salesman.

wkadams88

Jan 30, 2013

Chapman Henderson has a number of good deals on great vehicles. It's just too bad that their people, at least the ones who worked with us, were some of the worst salesmen I've ever worked with.We went first to see a Chevy Silverado that was advertised on the website, which looked decent enough in the pictures. After visiting the Sahara location (the website failed to mention the location of the vehicle), we were directed to the Henderson location. The truck looked decent when we got there, minus a few dents and dings, and a missing lock on the passenger side which indicated that the truck had perhaps been stolen or broken into. We could not get into the truck, however, since the key had been misplaced and they were never able to find it. The fact that I had yet to even sit in the truck did not stop them from attempting to sell it to me anyhow, claiming that "I seemed pretty confident since I had done my research." He showed us another vehicle, a 2005 Dodge Ram, which was a great vehicle that just needed a few minor repairs, seeing as it had just been sold to them. Not wanting to pass up the deal, we negotiated for it and got a decent price, though we asked for the CARFAX, which we never received. We were told it would take a few days for the truck to go through the inspections, so we were prepared to not drive it off the lot that night...after 5 hours of negotiations.The next few days, Chapman's terrible customer service showed itself. Things that we had told the salesman, such as that we would not be able to pay the down payment for a few weeks (which we were assured was not a problem), did not get communicated to their finance department, so when I went back to sign some papers, we had to jump through a few more hoops to make sure they would not withdraw our down payment early. Their finance guy worked hard to get us the lowest interest rate, and did get us a two year warranty at a good price, but was not forthcoming about the final price per month we would be paying until I tracked him down (this wasn't as much of a problem, since he was just trying to get us a lower rate, but some communication would have been nice). Trying to call and get information was like pulling teeth. The sales reps rarely answered their phones directly, and Brad habitually would not return calls, whether or not he said he would. When my wife and infant son finally went to get the truck, at a time that Brad designated, he did not show up for 45 minutes. The truck was dirty, and the fuel tank was almost empty. The only bright side was that after three visits to the dealership, they finally offered my wife a bottle of water.It does seem that the service department did a great job making sure the truck was structurally sound. I have had them service my vehicles before, and I had no problems then.We got a great vehicle, but our flighty salesman was almost the dealbreaker. I can find good deals somewhere that they actually want my business.

Philly702

Jan 25, 2013

I bought a car from this dealership and was not happy with the way everything went down. I got there and a woman I had an appointment with said she was going home and put me with another salesman. No biggie he was a nice guy, we could not make a deal that night so the next day the female salesman tried to take over the deal again because now she "had time for us" she was completely rude and insulting saying I should go down to Boulder Hwy to get a car. They put me back with the other salesman. Everything was fine after that until it came to financing, I had had to resign my paperwork twice and my green slip was not ready after the 30 day period and tried to say it was my fault?? How is not doing your job my issue? My friend went a bought a car a few days later with the same salesman and had the exact same issues and resigned his paperwork 3 times!! Also I was told the referral check was $300 then he told me it was $100 after almost 2 months but maybe he can get me $200. Just not a good establishment. BUYERS BEWARE.

kvxtech

Jan 19, 2013

BEWARE, extremely misleading sales and financing practices. The internet manager promised such a smooth and seamless process since we would be traveling from phoenix to pick up a car. This turned into multiple calls not responded to and deadlines come and gone. In the end all we ended up with was a waste of 3 days, a unneeded hit to our credit and a massive headache.

ReneeLovesJeeps

Dec 22, 2012

Came in early on a cold busy Saturday morning & was welcomed with a smile by every single employee! I was walked into their beautiful customer lounge were breakfast and hot coffee was waiting. I'm getting an oil change in record time and when I asked them to put Nitro in my tires they said absolutely and then recommended a tire rotation as well ... who wants to do extra work in such cold weather? An amazing service team with the customers happiness and safety always in mind, that's who - Chapman Jeep at the auto mall! I have never received such amazing service and will never take my vehicle to anyone but them!! Thank you Chapman Jeep, you went above and beyond on your customer service and your vehicle maintenance work!!! I'm so grateful THANK YOU!!

renataI

Dec 12, 2012

THIS DEALERSHIP IS THE WORST BUSINESS I HAVE EVER HAD THE DISPLEASURE TO DEAL WITH... THE PEOPLE I SPOKE WITH ABOUT THE ISSUES I HAVE WITH MY CAR KEPT PASSING THE PROBLEM TO THE NEXT GUY AND THE NEXT GUY AND THE NEXT GUY FINALLY THE DIRECTOR LAWRENCE ENNIS SCHEDULE A MEETING WITH ME TO DISCUSS THE ISSUES. I ARRIVE THE NEXT DAY AND HE IS A NO SHOW...!!!! UNBELIEVABLE LEVEL OF UNPROFESSIONALISM !!!! THIS PLACE IS A JOKE!!!THE MAIN PROBLEM IS MY CAR HAS BEEN COMPLETELY REPAINTED AND THEY NEVER DISCLOSE TO ME WHEN I WAS PURCHASING THIIS CAR AND THE MANAGER REALLY THOUGHT I WAS PRETTY STUPID WHEN HE TOLD ME THAT THEY DIDNT KNOW ABOUT IT THEREFORE THEY DONT HAVE TO TELL ME ANYTHING ... A DEALER THAT DONT KNOW THE QUALITY OF THE CARS THAT THEY ARE SELLING TO THE VEGAS COMMUNITY THIS IS VERY SCARY!! OBVIOUSLY I CANT GET ANYWHERE WITH THIS PLACE NO ONE I SPOKE WITH TAKES ANY RESPONSIBILITY AT ALL....''''''''''''''''''''''''''''''''''''THE WORST DEALERSHIP I HAVE EVER DONR BUSINESS WITH"""""""

andrewlarson

Oct 21, 2012

I spoke with Chapman today. They indicated to me that they will fix my problem by this Friday or Saturday. I will keep this website updated as to what occurs.

cassmith

Sep 20, 2012

website says open till 630pm. showed up for express oil change at 5pm. told the oil change guy just left had i showed up 10 mins earlier i could have got it done. i had driven across the city to use my pre paid oil change contract. the next week i called for an appt. for service and oil chagne, none of the times avail suited my sched so i showed up earlier in the day to make sure the the only mechanic there that can do oil changes would still be there and had my oil changed but will seek service somewhere else.

rarjona

Aug 2, 2012

Corey was great to work with!! My boyfriend and I just purchased a 2012 Jeep Grand Cherokee, and he worked with us to get us the best deal possible. Everybody at Chapman from their service department to sales and finance is always friendly and a pleasure to work with as well. Thanks Corey!

jkay1

Jul 30, 2012

I came into the dealership and was very pleased with the vehicle Corey had to show me. Safety was a concern for me and Corey showed me the safety review also. Corey came in early to accommodate my schedule for which I was grateful. We spent the time to get financing started and as the process progressed my husband decided that he didn't want to spent anything on a vehicle for me after all. Corey was offering us some financing options that were workable and was patient and professional in spite of the change in my husbands willingness to purchase a car. In closing, I would recommend the dealership and Corey expertise. I have given this rating because I received good service. Thank you

mimzy216

Jul 30, 2012

I have always been nervous dealing with car dealerships BC the salesmen always seem like sharks when you drive up. When we went to Chapman Chrysler jeep, we pulled up and did have a little time to browse the cars. Then a young man by the name of corey came up to us. He was very inviting and friendly and helped us narrow down our selection when it came to our price range. We ended up getting a pretty good deal but will still go back and always recommend this dealership because of the service corey provided! Thanks Corey!

Carmela702

Jul 29, 2012

My husband and I have been browsing online for a certified pre-owned vehicle for a few months now. We would really like to trade in one of our older vehicles for one with low mileage, better mpg and with a great price tag. We really had our hearts set on one pre-owned vehicle we saw on the website. I didn't want to spend all day at the dealership so we called ahead to make sure the vehicle was still available and we could test drive it. Once we got to the dealership a gentleman named Corey said he would be right with us. To say the least he was very helpful, patient and informative and even gave us a few other options to consider that were still within our budget. I guess because I haven't done this car shopping thing for a while I was expecting to be upsold. We have narrowed down our decision and are seriously considering Champan Chrysler Jeep. I recommend this dealership for it's selection, fair prices and great customer service. Thank you for your professionalism Corey, you were a pleasure to work with.

Bombala

Jul 26, 2012

I had a pleasant experience it was alot better than it was in the past when you would go back and forth all day long. I hate wasting my time so I was able to drive and look at the vehicle and then give salesman information with all identification. It was a slow process because I had bad credit due to a nasty divorce but they were able to do it. I did not get the vehicle that I wanted but I did get a nice one. The vehicle I had was a gas guzzler. The only complaint I had was that I had to keep calling them and they would say they would call me back and then I would not hear from them. I guess I would suggest calling and at least following up with your client to reinforce that they were still working on it. So when they finally did tell me to come in it was alot of pressure, it was beg, borrow and steal for the rest of your down payment. I felt bad and felt pressured but I went along and did it. I even asked to let me have a night to think about it but they pressured me into it. I guess that is how they make their quota. Brad was a nice guy and he did spend time with us, I guess that is a part of selling cars. I did not feel elated when I left because I had to borrow the rest of the down payment and it wasn't the loaded jeep that I wanted. Then when I went into see the finance Manager she made me feel bad that I had been late on a few of my payments and that I was lucky that they were able to finance me. Which is probably true but it still made me feel bad.

jessd.owens

Jul 23, 2012

Normally I am afraid to deal with car people because I have always been taken advantage of. But Corey changed my experience by answering all my questions and not trying to force me into anything. I am looking forward to coming back.

Hinote18

Jul 22, 2012

I had a great experience dealing with Scot Harris at Chapman Chrysler Jeep. He helped me out so much. He helped me better understand all the ins and outs of buying a new car. Now I know which car I want to buy in the near future.

neya

Jul 22, 2012

Awesome salesman. Helped me look for a new car for my daughter. Great help and wonderful personality. Knew great choices for a beginning driver and knowledge of the variety.

Proud owner 2012

Jul 22, 2012

Josie Soto was the best she help us in every single step for us to. Drive off in our new vehicle. She treated us like an 800 credit score even though our credit is not too good, Thanks to Chapman Chrysler Jeep and Josie

Johnwb007

Jul 21, 2012

I had a very nice time at this dealer. Corey brewer answered all my questions and made me feel like He cared about my purchase. I would recommend them to family and friends anytime.

delille4

Jul 20, 2012

I went to this dealership a few days ago and experienced great customer service from my sales consultant, Brad. Brad helped me find the right car for me and really helped in the in the finance department. I would recommend going to this dealer.

SadieFrost

Jul 20, 2012

Corey was a very helpful associate when I went in to get my Jeep serviced at Chapman. He personally walked me over to the services department and introduced me to the team there. They were just doing routine work on my vehicle but their customer service rocked. I had a very pleasant experience. Thank you Corey and casey in services!!!!

Kelly.barlow

Jul 18, 2012

Thank you for my new rubicon Corey and Dave ! Very good experience dealing with chapmanChrysler jeep. Friendly staff, great kids area and I appreciate the free oil change vouchers thank you for everything A+++

Thunderbird1234

Jul 16, 2012

Brad knows his stuff on all the vehicles ...Very easy to work with in purchasing a car . Is a very professional salesman And represents his dealership well

patricia borne

Jul 15, 2012

First, let me say that I have a phobia when it comes to car dealers. I always go shopping on Sunday's to avoid them and have walked out on salesmen trying to rip me off in the past however, my husband coaxed me to going to Chapman Chrysler Jeep in Henderson to find a used vehicle. Naturally, I had my guard up as we were approached by a young man named Corey. He was the 1st salesman that didn't make me feel pressured, pushed or obligated to purchase. I explained what I was looking for and how much I intended to spend and he was the most professional and nice salesman I have ever come across. His patience and helpfulness was unbelievable. I left with exactly what I was looking for, not what they wanted to sell. Corey has changed my opinion of what to expect at a dealership. Actually, he will be the only person I will deal with if myself or any friend/family ever needs a vehicle. Thumbs up to Corey for changing an old woman's opinion.

TownandCountryVan

Jul 14, 2012

Brad, the salesperson, was easy to work with. No high pressure selling and he was very informative. We drove out of there with a brand new 2012 Town and Country Limited! Even after the sale, he was available for follow on questions regarding the vehicle.

goldman9

Jul 13, 2012

Brad the best i have had in over 40 years. he is great to work with he made me feel like home no preasure jus talk about what you need and the best way to get whar you need and can aford

jhingguy

Jul 13, 2012

I have a very good experience to our salesman brad leighton,he just keep trying and pushing to our satisfaction level.i may say that there are some things that needs to straighten up,but overall my kiddos and hubby were happy, so am i.....so thank you brad for all the help.will surely get my second car from you...

Kathleen88081

Jul 13, 2012

We purchased a truck from Brad and we were very happy with his knowledge of the vehicle and its functions. We will definitely purchase from him again when we are in the market for a new vehicle.

selena7

Jul 12, 2012

We have bought our last 3 vehicles from Brad Leighton at Chapman jeep. He is always willing to work with us and answer all our questions. He never pressures us into something we don't want or convince us to buy to his advantage. We will only buy from Brad in the future and always recommend him to our friends, family and co-workers.

yvettesaul

Jul 11, 2012

helped us find what we were looking for at a great price. very nice and friendly.we had a good experience buying a van there.

jmitchell702

Jul 4, 2012

BY FAR THE WORST EXPERIENCE WITH ANYYYYYYY COMPANY I'VE EVER DEALT IN ANYTHING. Where to begin? Well, I called about a 2006 Dodge Ram 2500 Diesel that I seen online. It was priced O.K.! So I got with this JARON guy and he started all my paperwork to get financed for this truck. Well, after dealing with this guy for 2 days, he then had his day off ( the day the papers were being finalized ) and got me to start dealing with Tommy Smith. Well needless to say, all the paperwork was completed and I put $5,000 down on this vehicle and financed the rest. The truck was listed on their website at a selling price of $26,262. When the paperwork was drawn up, I noticed that the price they were selling the truck to me was at $28,664. HMMM!!! RED FLAG! So I then started to ask Tommy how the truck priced has changed and his reasoning was Bank fee's, Dock fee's, Service fee's, & dealer fee's. Besides the "BANK FEE'S", I thought to myself, the other fee's should fall under "DEALER FEE'S"! Well, anyways, I decided to go along with purchasing the truck anyways because I figured its probably normal ( since I haven't purchased a vehicle in 5yrs and Never in the state of NV ). So next I sign all the paperwork and get approved for the truck to be picked up the next day. Well, I was called to go to work out of town, so my Father-in-law was going to pick up the vehicle for me the next day. Well, he picks the vehicle up the next evening and is proceeding to drive home when 5 mins after picking it up from the dealer, the temp guage runs ALLLL the way to HOT and overheats the truck! Guages start flashing, check engine light is beeping, so on and so forth. As he pulls over to assess the situation, he notices the truck was hot at all and it was just a malfunction of the guages. No biggie, so he proceeds home. He calls me and I call TOMMY SMITH and let him know the situation and he said bring it back MONDAY ( after the weekend because they were swamped in service dept. ) and they'll LOOK AT IT!!!! Well, the next morning, my father-in-law decides to go out and check all the fluid levels in the truck. He finds that the radiator is COMPLETELY EMPTY!!! DRY AS A DESERT ROCK ( 2nd problem )! So of course he doesn't mess with the truck after that. Well, the very NEXT morning, he was going to work and as he approaches his driveway, he notices LEAKING UNDER THE TRUCK streaming ALL THE WAY OFF THE DRIVEWAY ( YEP, 3rd problem ). So he goes inside and gets the keys to the truck and hits the UNLOCK BUTTON and THEN notices that the lights are only flashing on the Passenger side and not the driver side ( which is minor, but yet a 4th problem ) Well, Monday morning he brings the truck back to the dealership and explains to the "MANAGER" named VINNY about EVERYTHING that happened within only 10mins total driving time since leaving the dealership. VINNY decides to say "I'll get on it RIGHT AWAY"!! Well, needless to say, NOTHING was done monday on the truck. I called and spoke back with TOMMY to find out whats going on with the truck and he swore he'd call me back in an hour or so with info on the truck. Well, needless to say, I didn't here back from little ole TOMMY! So I kept calling and calling leaving messages after messages and I finally got a call back from Monday EVENING from yet ANOTHER MANAGER named ALEX. I told him I want out of this contract for the truck and he assured me that wasn't possible but he'd definetly get on the guys to get the situation fixed in service dept. So I decided to give them the benefit of the doubt to fix the truck. Well, WEDNESDAY, I get a call back from ALEX saying to contact CASEY who is the "SERVICE MANAGER". So I speak to CASEY about the truck and explain EVERYTHING that was wrong with the truck and he claims he's the HEAD HONCHO of the service dept and he PERSONALLY looked over the from HEAD TO TOE and found out it was just a water pump that went out. He said he'd have the truck fixed and ready to be picked up in an HOUR and he'd call me to let me know to come pick it up. Well, 3hrs later, NO CALL! So I called back to the dealership and was transfered to CASEY and of course, I get his VOICEMAIL. Well, I call right back and ask operator to please PAGE Casey, she ( without knowing anything about what's going on ), she ask's if i'm the owner of the DODGE PICKUP and I said yes ( kinda confused ), and she told me CASEY was next to her and said the Truck is ready for pickup. So my father-in-law goes back to the dealership to pick it up and of all things, IT'S NOT READY!! WTF?? He waits for another 2hrs and he's approached by yet ANOTHER MANAGER named VINNY who say's the truck is ready. So as he hands the keys over to my father-in-law outside, he hits the ALARM button to find out that they DIDN'T FIX THE DAMN LIGHTS on the driver's side. ANOTHER STRIKE! So Vinny goes get CASEY to view the truck and Casey claims he knew NOTHING ABOUT A LIGHT! WTF? I thought he PERSONALLY LOOKED OVER THE TRUCK and found nothing else wrong but a broken water pump? And then not to mention, I TOLD HIM TO CHECK IT AND FIX IT! HORRIBLE! So they RUSH the truck BACK into service to fix THAT issue. So now I call back to the dealer VERY AGGRAVATED AND P.O'd at this time. I ask to speak to the GM of the dealership! They transfer me to a guy named DAVID who claims he's the ASSISTANT MANAGER! You see the issue here? Too many indians, not enough chief's. So DAVID and I are on the phone and we go ROUND AND ROUND about not letting me out of the deal because they are FIXING the issue. If I had this much trouble with only 10mins of total driving time on the vehicle, I think I'm entitled to getting out of this deal. The finance company didn't even have my paperwork yet, so that tells me they didn't even file the papers with them yet. SO HOW COME I CAN'T GET OUT OF THE DEAL?????? Well, after a heated argument with DAVID while him CURSING AT ME and telling me to GROW SOME BALLS AND COME TO THE DEALERSHIP AND MEET HIM FACE TO FACE AND YELL AT HIM ( which i never threatened the guy for me to be threatened from him ) he decided he'd had enough and hung up on me. Well, at this time, he goes to the service dept where my father-in-law is standing with CASEY and he starts yelling at them saying ( and i quote ) "F THAT F'ING GUY, DO NOT FIX ANYTHING ELSE ON THAT TRUCK. GIVE HIM THE KEYS SO HE CAN GET OUT OF MY DEALERSHIP!! WOW! Real professional buddy!! So while that was going on, I called back to the dealership and asked to speak to the BIGGEST MAN ON CAMPUS, not just another "MANAGER", but "THEE" manager!! I was transfered to JOHN who claims he's the "ASSISTANT MANAGER" of the entire corp. I explain to this guy EVERYTHING that went on from the moment I purchased this vehicle and explained why I want out of this truck. He laughs and says to me "WELCOME TO CHAPMAN"!! What a professional right? He then tells me "THE TRUCK IS YOURS AND THERE IS NOTHING I AM GONNA DO TO OVERRIDE THE SALE OF THE VEHICLE. YOU SHOULD HAVE NEVER SIGNED THE PAPERS IF YOU DIDN'T WANT THE TRUCK!! WTFF is going on with these people?? The incident and horrible service came AFTER the papers were signed. I wanted the truck! I wasn't opting out of the deal because of buyer's remorse or something! It was because the bottom line was the truck broke down 10mins after driving off the lot and you guys had it 4 months according to the CARFAX ( which they never gave me & I had to purchase it myself ) and not to mention their customer service skills and professionalism they CLAIM THEIR NAME UPON really just SUCKS from the head guy ( which seems EVERYONE is some sort of head guy ) to the lowest man ( which doesn't seem like they have ). Who curse's customer's, give's them the runaround, lies, deceives, laugh's at, doesn't fix what's broken, etc....?? WHAT MAJOR NATIONWIDE CORPORATION DOES THAT? CHAPMAN, THAT'S WHO!! PLEASE,PLEASE,PLEASE,PLEASE,PLEASE, IF you've read this horror story all the way through, PLEASE, PLEASE, PLEASE, DO NOT do business with these people!! Its a crooked company! VERY UNSATISFACTORY!! I am going to file a complaint with the DMV and the Better Business Bureau on this company. Its a very poor company to do business with. They do NOTHING they promise they do except print the documents that make your experience one you will never forget!!

Krista

Jun 27, 2012

Chapman Chrysler Jeep gave me excellent service, staff was very helpful. I would highly recommend.

donnamit

Jun 27, 2012

i went to buy a vehicle from Chapman because they advertise working with those with bad, poor credit. I knew of the high interest rate, and that is not my complaint. I told them I needed a reliable auto to transport me to doctors appointments, grocery store etc. I found an auto that I liked and it met my basic criteria. with this being said, I purhased an auto on April 30th, and it was kept, according to the dealer for basic maintenance and prep for my use. On May 4th i was told the auto was ready and I picked it up on May 5th. After one week of driving, I started having engine light problems, and noticed I had no hose going to the windshield washer fluid. I also had a window that wouldnt operate (drivers side) I think if it had been any other window, I could work with it. I called and was given an appointment to bring in auto for minor 'adjusting' for June 4th/June 5th? During that previous week, my daughter who lives outof town totalled her car, was hospitalized and needed minor surgery. i flew to her side and remained there for approximately 13 days. Upon retunr, I called to reschedule my appointment, and noone knew what I was talking about. They agreed to look at car, but only by paying 100.00....This work was not done from the beginning......and I had also purchased an 'insurance policy' for maintenance at a cost of 1500.00. At this time, the engine light is off.....*thank God'...I just want them to check it..I am disabled, on Social Security with a limited income and this is my only means for transportation to my 5 Dr.s offices. I know they dont want to fix window....am upset, will try to switch motors between windows if they dont fix it....not a major safety issue (remember, it was broke when I got it) and I would like to have a hose replaces for the washer fluid at the least.I am disappointed.....sad......losing trust in all and most of all scared! thank you for hearing my complaint. (PS.........I paid over 8000.00 for this auto including interest paymentsPSS My salesman ( Jim Shoecradt was professional and peronable...but I should have known the dealer was not fair.....I looked at a car at their other lot, and the Sales Manager told my salesperson that they had lost the key to the auto!)

jayem0126

Jun 14, 2012

This review is for the Chapman dealership in Henderson. We were there 2 days ago, to inquire about a car which we made a deal to pit a downpayment, filled everything up & we had to come back 2 days later since it wasnt done fixing the car, wtf? when we came back this guy JARON told me that the car wasnt ready, & that it wouldnt be ready the next day. he called me the next day saying our downpaymet isnt enough so we couldnt get the car. WTF? ARE YOU SERIOUS. They basically put me under a loan approval for an amount that I didnt even know about. I had go drive the other side of town just to get new insurance for this fking car. In short, this giy JARON sold me out, lying to me that everything all good and ready to go when it really isnt. WTF do they not want to sell me a car ?! If they told me that I wasnt approved they shouldve told me in the first place then have me deal with all this BS. I am outraged by their lack of customer service. They werent even attentive & when I needed a ride to get back home since I dont have a car, they made me wait 2 fkin hours for it! this is BS! NEGATIVE ZERO DEGREES REVIEW FOR THIS DEALERSHIP. DO NOT EVER THINK TO BUY A CAR FROM THESE GUYS!! Especially if you have bad credit like me, trying to improve it, dont ever deal with these people its just a waste of time.

Danny

Jun 12, 2012

Love this dealership I bought my car and get it service there also. The cashiers are so sweet and cute!

lovemytruck

Jun 12, 2012

Was not sure about financing but with my work history they got me in a great truck I could afford. Thanks Chapman guys rock..

Pickles

Jun 9, 2012

My experience with Mia McDonald was wonderful. She was so thorough and made sure we were happy when we left. She makes buying easy. Mia knows her stuff and is very professional.

gas saver enthusiast

Jun 7, 2012

love the listings and clever descriptions of the used cars. Very creative

chiefbuff

May 12, 2012

Went in to buy a new jeep. We did our homework on Invoice dealer hold back and incentives and financing. They don't like a informed customer. Sales Manger refused to sell the car because we knew he was not providing a fair deal. Came out with the typical scribbled numbers with final payment which is an insult when you know how to buy a car. We will buy the Jeep but not at Chapman, so their loss even though I am sure they will still sleep well tonight.

momi2my4

May 9, 2012

I bought a vehicle. The key was lost so I couldnt drive it home that day. Jim lied to us over the phone to get us in there. (no way???) Vinnie did try and help with the situationS.. Jim doesnt return phone calls, email or anything and now neither is Vinnie. So sad. I love our vehicle but no thanks to these people really, I could have gotten a used car anywhere. Never would do business with Chapman again. If you are looking for customer service, stay away.

itsonlynan

Apr 19, 2012

The reason my daughter & I ended up at the Henderson store is because of a incompetent internet sales rep from the Sahara store that doesn't know what his inventory is and how not to lie to a young girl. Now after experiencing the kind, friendly, knowledgeable sales people Josie & Greg at the Henderson store all I can do is Thank the idiot who sent us there. My daughter is just starting her credit and doesn't make much money and 5 other dealers had a reason why they couldn't help her but Josie took care of us like she had known us forever & after she spent a few minutes with my daughter she didn't waste our time showing her cars she knew didn't fit her personality or budget. The process was painless (as much as it can be) so I would totally recommend everybody to go to Chapman Chrysler Jeep in HENDERSON and ask for Josie or Greg. P.S. I knew I liked Greg as soon as he said one of his favorite shows is 2 1/2 men.. ME TOOO.

stevew4

Mar 10, 2012

Rick Stewart, from the moment I stepped out of my car, was amazing! Forthright and honest, just a stand-up guy. My wife wanted a certain color Town & Country (used) with low miles and they didn't have anything but silver (which she hates) on the lot, on a Friday night. My wife told Rick that if he could produce a black or charcoal gray Town & Country to call us and we would be back. The next day around 11 a.m., Rick called and said they had just located a black (a color my wife approves) Town & Country, just for her. In a nutshell, if you want a Chrysler or Jeep, new or used, and live in Southern Nevada, you owe it to yourself to go to Chapman and ask for Rick Stewart -- you will be glad you did!

dbm2012

Jan 30, 2012

Bought my car from this place in '07 and have gotten my car serviced here since then. Chapman's regular prices are less than 'specials' that other places offer. I have always gotten an appointment when I need it. Never had to wait longer than necessary. All the employees are very nice and very helpful. They make one feel 'special' in a great way. I am old, so I have forgotten names of the people who have helped me, I am so sorry for that. ALL the employees have been great. Over all, I am quite pleased with Chapman's service. Thanks!

mbaker14

Jan 16, 2012

My wife and I could not be happier!! What a fantastic experience! I never thought that buying a car could go so smoothly and be such a pleasant experience. My wife and I bought a new vehicle from Chapman Chrysler Jeep and Dodge and Bob Dziak was amazing. Everything he promised he delivered. I had written him quite a few times online, and everything that was discussed he honored. We were in and out of the dealership in 1 1/2 hours!! Truly from the moment we stepped through the doors until driving away with our new car 1 1/2 hours! Unheard of! And we dont even have good credit! This dealership is the flagship of what dealership should be, and Bob is the antithesis of every car salesman stereotype. I could not be happier and would recommend this dealership to everyone. I know that I will definitely be buying my next vehicle here and from Mr. Dziak. Thank you Chapman Chrysler, you are head and shoulders above the rest!!!

Mgh123

Jan 2, 2012

Brought my truck in on Monday. Just found out they have not received the parts yet and it may not have them on Friday. This is my 5th jeep- second from chapman and will probably be my last. 30,000 miles and 2200.00 for repairs. pos! If you're going to charge a premium for service provide premium service.

wynscape

Dec 22, 2011

We were just looking and were sold when we saw the car. Josie was so energetic and helpful in every respect. She's a real asset to your company.

islandgirlof2

Dec 18, 2011

Josie was Awesome and very helpful! When my sis & I went in to buy my new car, they didn't have the one I wanted, but she found it for & had it shipped. She went above & beyond to help me & provided the best customer service I could ask for. All of the other employees seemed to be just as helpful & friendly. I would defiantly recommend this dealership to anyone, who wants to buy a new vehicle!

rj89015

Oct 4, 2011

Do Not go to Chapman for Service! Went to Chapman for a Diagnostic on my 97 Jeep Grand Cherokee. I have an issue with the engine, it stalls randomly when driving and when idle in park, also the scanner showed a P0351 Code. I made it clear in writing to Vince Thompson Service Advisor, check the battery cable harness wires looked cut and spliced poorly and bypassed with another cable. Vince Thompson told me the mechanic said was fine and not the problem. Left my Jeep there thursday and waited for a call. They kept it there until Monday, went there to get some answeres. They handed me 3 repair estimates (almost $2000 for repairs) on what might be the cause of the problem. Unable to come up with this much money I declined their repair suggestions. Called up Derrick Goern Service Manager about this matter, he told me it was diagnosed correctly. The paper work I recieved does not show much and conflicts what I was told by Vince. Again, they did not address the problem with the battery cable harness that has a visible cut and taped splice connection. My car sat for many weeks because I could not afford these repairs. Told a friend about my situation and sent me to a local mechanic they knew about that has done great work. Found out the problem was a bad splice repair on the battery cable harness. Now my Jeep runs fine and does not pull up any code. Now I know Chapman was wrong with this diagnostic procedure. Will call Chapman for a refund, spoke to Gary Brewer General Manager but got the same speech that it was diagnosed properly. I lost $110.81 for their poor diagnostic procedures. Now I will go forward with my complaints to Consumer Affairs and the BBB.

bleekibler

Aug 6, 2011

My 4 year old Jeep with 24 thousand miles has been rendered not drivable/useless as service department contaminated the brake fluid and refused to honor a very expensive extended warranty >tried to get $1800.00 from me to repair.

Robert G.

Jul 25, 2011

This was the best experience I've ever had buying a new car. No games, no back and forth. They said what they would do and did it! I'm a customer for life. Thanks Chapman for being the GREAT guys in Las Vegas.

kmagers

Jul 20, 2011

I have a 2011 Jeep Grand Cherokee - purchased from your dealership in November. I have had the unfortunate experience of having to visit the service department far too many times. Two occurences for bad sensors (3 days in the shop), two times for issues with the starter system/keys (4 days in the shop) and for the dash computer spontaneously shutting off and re-booting. Oh yeah - and general maintenance (oil change). With the number of times I have had to bring my car back to the service department because you have to order parts or just generally figure out how to fix it, I expect to be treated with some degree of courtesy and to be provided with a reasonable answer as to when the vehicle will be fixed. If I ask how long it should take to program a new keyfob, becuase I am back from the second time with this very same issue, you should be able to tell me. I strongly encourage you to review Acura's service model as Chapman Jeeps model is sorely lacking in comparison. Your staff have always been nice - but I expect them to fix my vehicle in a timely fashion and get it right the first time. I also expect that someone should review the completed with order with me. Do all your reps merely push a pile of paper in their customers hands and ask them if they saw their vehicle in the lot?

WalshFamily

Jul 19, 2011

On Thursday 7-14-2011, about 10:30 am, I had called Jeffrey ahead and asked him if I still would be able to take advantage of the brake special for $99. He said to come in see him and he would talk to the Derrick regarding the special. He didn't feel there would be a problem. I tried to call Jeffrey ahead of time that I would be able to make it before 3 pm. So I brought in the 2 rotors I purchased at 2:50 pm with 2 cars ahead of me. 12 minutes later I was told by Vince that he wasnt able to do that special because the brake pads themselves cost over $60. Further stated that Jeffrey can't quote that price either. He said that Jeffrey had left and he couldn't reach him on his cell phone. Not 5 seconds later, Jeffrey walked out of the Sales building and Vince went over to talk to him. Jeffrey came over and talked to me and then went in to talk to Derrick. Shortly after he said that he could do the $99 brake special. I went in the waiting room. About 45 minutes later, to my surprise, in walks Jeffrey. He said my car was done. Walked with me up front to the cashier. I paid and he walked with me to my car. I said thank you again and left. It was now 4 pm. Not only was Jeffrey still there, got the special for me, but was "OFF THE CLOCK" to finish with me. That is why I keep coming back to this store, because of someone like Jeffrey really caring about his customers. Not only was Vince's attitude poor at best, he flat out lied, once about Jeffrey's whereabouts and again about the phone call. Even if I have to come back at a different time or day, I will always find someone else to help myself or my wife with a service related issue. I come from a very long-running and trusted car dealership family in St. Louis and surrounding areas. There Vince's actions and attitude would result in a reprimand/apology up to termination. Because that attitude and actions would resonate with customers and turn them away from the dealership. There is a unwritten rule in car dealerships: Treat your customers right and they will return. Lie to them and they will go somewhere else. Because of Jeffrey alone I will be back and I have mentioned this to other Chapman customers. Thank you, Patrick D Walsh. Cell 702-666-5715 or email mpiwalshatembarqmail.com

SENNJE

Jul 18, 2011

EVERYTHING IS VERY EXPENSIVE. THE VISIT BEFORE THIS ONE I HAD A REPAIR DONE AND MY ANTI-FREEZE HAD TO BE RE-FILLED AND THE ANTI-FREEZE WAS $25.00. I DO NOT HAVE TO TELL YOU WHAT MARK UP THAT IS. I CAN UNDERSTAND THE HOURLY RATE, BUT IT IS THE LITTLE THINGS LIKE THIS THAT LEAVE A BAD TASTE IN YOUR MOUTH.

rvweber9535

Jul 15, 2011

Ben, as usual, does a very good job as a Service Manager and I really appreciate having him assigned to my account. I also feel Chapman does an overall good job on all the visits I have made to the Shop. I am a little disappointed at the cost of labor, but I believe that thats a problem at all dealerships for all cars today. Thanks.

jonesloan

Jul 14, 2011

After much thought and some investigating other shops, I have deceided to write this review. On 6/9/11 I took my 08 Chrysler 300 in for a problem with the steering catching when using the left turn signal. I was told there would be a $120 diagnostic fee. When the service writer called, he said the clockspring and multifunction switch would have to be replaced at a cost of $681. I said go ahead and fix the car, this is a safety issue.I am upset on two counts:1. Most shops don't charge the diagnostic fee if they do the repair work. Upon inspection of the bill, this charge was still there.2. I asked the service writer if he had seen this problem before. His answer, yes. I have a 1996 Dodge Caravan. It has had 4 clock springs installed under warrenty as the part is not reliable. Why would Chryser charge me almost $700 to repair a problem like this when they know it is a matter of saftey? Jon E Sloan2715 Longford Ave.Henderson, NV 89074702 379-4624P.S. I have driven Chrysler products for 50 years. Now I am thinking of trying Ford.

rockstartruck

Jul 14, 2011

I am a singel lady and it is important to me that i get what i pay for. I have had good service every time i visit the dealership. Every one has always been friendly and help full. It means a lot to me, thank- you Linda Larimer

vegasgolf

Jul 14, 2011

CHAPMAN HAS BEEN THE MOST PLEASANT EXPERIENCE I HAVE EVER HAD WITH AN AUTOMOTIVE SITE.FROM THE TIME I HAD WALKED ONTO THE DEALERSHIP, THRU TO THE REGULAR MAINTENANCE WITH THE SERVICE STAFF, I HAVE NO COMPLAINTS.I WILL CONTINUE TO PURCHASE AND HAVE MY VEHICLE SERVICED AT CHAPMAN'S LOCATIONS.THE ENTIRE STAFF EARNS MY 5 STAFF RATING!!!!!!

rjfulk

Jul 13, 2011

I found that all of the staff there that I have dealt with are very helpful and very customer oriented. After having to go to other dealerships to have warrenty work done, I really cannot express how pleased I have been with the people here.

nata528

Jul 9, 2011

Customer Service not so great this visit and my steering wheel had grease or something to that nature on it... so the balck grease got on my hands, then on my clothes because I did not expect grease on my steering wheel.

carringtonsr

Jul 7, 2011

Went to the Dealership website and reveiwed the options selected the Plan B service and the Hemi tune up. I spoke with a service rep and informed him of what I wanted and he said he was not familiar with the Hemi tune up at $175.00 but if it was on the website, he would honor it. I then spoke with a young lady to schedule an appointment. I told her about the website offer and she told me she would look it up and then call me. She did call me and said that she did see the offer and she would notate it on my worksheet. With this confirmation, I took my 2006 Jeep Grand Cherokee to Chapman Jeep. I was then called during the day and told that it was not fully explained in the website but, to get the Hemi tune up at $175.00 I would have to get they more expensive plan. I explained that I was not told this by the two individuals at Chapman Jeep and that apparantly they too thought this was a promotion of some kind. I think Chapman Jeep should have honored what was on the website and confirmed by their employees. I am a 70yr old senior citizen who had to make an effort to get my vehicle to Chapman jeep by 5am so that I could go and do volunteer work at a Food Bank for those in need by 6am. I am not sure you will read this entire complaint but if you do I would appreciate a call at 702 438-4221. Thank you

Corso

Jul 7, 2011

Vince was great as always. He got my car out ahead of schedule and work and explanation was excellent. I wish I never used other service stations.

Kathy Hurley

Jul 7, 2011

I took my Jeep Wrangler X in to be checked for an oil leak from the engine. Vince was very friendly and eager to help. He set the appointment,and my Jeep was fixed the next day!!

sandwrick

Jul 3, 2011

Very nice he helped me get in and out as fast as he could! I appreciate his service! I had just finished having a dialysis treatment as was very tired!

unique111

Jul 2, 2011

Russell is just great he is very good and reliable. We appricate him, he make you guys look good. He is always helpful and try's very hard to make things right!

Cade C

Jul 1, 2011

I would recommend this dealership to people if I could guarantee they would be working with Vince Thompson as their service advisor. I worked with Vince on June 30th, 2011 If I had been writing this dealer rater after my fist experience in January 2011 with Chrysler Chapman jeep I think it would go a little differently. I had my 2003 Dodge Ram 1500 5.7L HEMI serviced in January 2011 for an oil change and a smog check. My service advisor for that was Ben Morris. Im not sure if I caught him on a bad day but his customer service was sub-par. After dropping my truck off at the end of the day 1/3/11 and not hearing back from Ben on 1/4/11 by 4:30 I called to follow up. I was told my truck had been checked and I was given a long list of services that were recommended. After asking which of the services were in need of immediate attention I was told something along the lines of "its hard to know which of these issues need to be fixed right away before they cause more damage to your car." So not getting any help from the "professional" and not having over $2,200 available to fix all the things listed I elected to replace the items I assumed to need fixing right away, Power steering hose ($105) and auto transmission fluid exchange ($216). I decided that the spark plug replacement ($333) which is a high quote (you can buy Mopar 16 pk plugs online for $144), induction system service ($199), and rear differential pinion seal ($199) could wait or be done at a 3rd party shop for less. Had the pinion seal done at a great shop called Qualified Automotive on Charleston and Builders ave for ($135) and waited on my spark plugs as I wasnt having any mis-fires. While at the shop I had told Ben that I had a right turn signal out and license plate bulb out. I had purchased bulbs a few weeks before from Kragen Auto to change myself but at the time I didnt have a truck or star screwdriver. I had asked Ben if while they were fixing the hose and fluid exchange they could take these bulbs and change out the old ones. He said he would have to charge $35 per bulb. Jiffylube had done this for me previously for free so I assumed it was an easy fix but I declined and ended up buying a star screwdriver and doing it myself. I get emails from Chrysler on specials a lot and recently got one for a truck tune up which included a spark plug change for $149. I knew I would have an extra charge because of my trucks Hemi (16 instead of 8 plugs) but I figured I would give them one more shot with a different advisor. I had requested Vince and scheduled an appointment for 7am. I brought my truck in the afternoon before and told Vince what I needed done, plugs and oil change. I showed him the coupon for $149 and was told he couldnt do it for that price but it would be closer to $350. I mentioned that in January I was quoted $333 and I didnt see how even without the coupon it would be more than that price. I asked it he could do anything to bring the price down. He took my coupon and talked to the supervisor and he was able to get me a price of $270 parts and labor. So I got the plugs and an oil change for just over $300 inc tax. He told me to come back the next day at the same time to pick up my truck. The next day he called me and said they were a little behind and to pick up at 6pm. It was nice getting a proactive call from Chrysler compared to my first experience of having to call myself and finding my truck already done. Vince told me some of the things they suggested to get fixed (back brake pads and rear diff fluid change). While I didnt have the money to get these items fixed at least he gave me a rough time frame of how much time I have left. Most people dont know what read diff fluid does or what it means to have 5mm or 2mm left on your brake pads. Vince explained what those things are and I appreciated that service. I guess in summary, if the face of your business is the person dealing with customers directly it's good to have people up front who have decent customer service skills. Most people already have a skeptical feeling about car dealerships in general. In a recession you dont know peoples situations. Having someone who goes the extra mile to explain things to you and make you feel like a human and not just a dollar sign is very refreshing. In the end Im not sure Chapman Chrysler Jeep really is the best option from a pricing standpoint but I can say that if you use their services I highly recommend Vince Thompson as an service advisor. Not to say the other ones are bad but I think maybe I had experienced one that saw me as a dollar sign and not a customer back in January. Cade

dlaw42

Jul 1, 2011

There were several issues with my car and Russell kept me updated on issues, pricing, timeline, etc. The only thing that was missing was a loaner car. I'm in sales, and it was tough not having a car for over two days.

sharper0316

Jun 30, 2011

I started going here after I had more than 1 horrible experiences at Towbin Dodge and I must say, I couldn't be happier.Virgil and Ben are very nice and helpful. They have always been very fair and not BS'd me about un-needed services.My overall opinion is that you have a great service department.

Chuck Shubnell

Jun 29, 2011

On 6/28 I first called your service dept. to ask why my Chrysler 300 would not move out of park. Virgil answered the question. He could not have been more helpful. I was very pleased how he (Virgil)helped when I brought my car to the dealership. He was honest, detailed and very confident in that the shift lever could be fixed in a very short time. Later in the AM he called and said the part and service would be ($389.00)dollars but he was going to ask your district mgr. of Chrysler Corp. if there would be any help on this service. A short time later he called back and said if I would pay a co-pay it would be $100.00 total. This was beyond the call of duty I thought and was very pleased needless to say. My 2006 300C has only 37000 miles on it + or -. At the same time I ask if he could fit in an oil change etc. no problem he said. Why you ask was I (a happy camper). I just told you why. Service writers as Virgil are an asset to your dealership Derrick. By the way one of your service writers are not so up and up as Virgil. In fact one I will not allow to help me ever again.. You only lie and stretch the truth to me one time. This particular service writer I'm speaking about will upsell customers in a heart beat.I know that is your business to write orders but do not treat customers like their all idiots. Derrick thanks for asking about my experience at your dealership. Before I retired I had a business and am aware that it is as important to have positive reviews as it is to have (honest) negative reviews.

booya2000

Jun 18, 2011

Your staff is always professional in their dealings with me.Prices could be a little better.Great experience and you have good coffee and donuts.

dlyle

Jun 18, 2011

We send units for diag and estimates and have received great service in a very timely matter which is important for us, from your service writers Russell and Anthony.

jpeddy2837

Jun 18, 2011

Overall it was a good experience. They were able to get my car in on short notice and fix it. One thing I was not told about was the warranty on the work performed? How long do you warrant your work?Also I was not pleased to find empty water bottles on the seat and floor of my car. This was totally unacceptable. It makes you wonder if they left that what kind of quality work was performed.I can be contacted at 706-315-0921.James Peddy

gorana

Jun 13, 2011

Russell has an excellent customer service,very friendly and knowledgeable, ready to explain all questions asked. Prices too high,on top of the labor I had to pay shop fee for brake pads change??! Whoever does the oil changes,they need to pay more attention to put everything back together the way it was ,so I don't end up with oil all over my driveway again!!

mitchellblv

Jun 9, 2011

This was my first and last trip to Chapman. I took the vehicle in because of trouble with my air conditioner. Immediately, the service rep tried to upsell me on an alignment. I'm not against an alignment, but let's address the reason I brought the car in first. I was told that they would diagnose the problem and give me a call. I had to call the dealership 3 times to find out what was going on. It turns out the reason they were taking so long is they were diagnosing every issue that was wrong with the vehicle. My expectation was that I would take the car in, they would fix the AC, and I would be on my way. Instead, they took so long trying to diagnose other problems, I was told I'd have to come back at another time to fix the AC. I'm very dissapointed in this process. I feel like the dealership focused on trying to upsell me on other repairs and services rather than adress the primary reason I brought the vehicle in for repairs in the first place. When I went to pick up the vehicle, my service rep had left for the day. I was told another rep could check me out and explain the issues they discovered. I waited at least 15 minutes while he was on a personal phone call (talking about his fishing experience) and I was standing right in front of him. By the time he got off the phone,there was a line of people waiting and he didn't have time to properly explain things to me. I also never received a follow-up call from my service rep the next day to explain the results and see if I wanted to schedule a follow-up appointment. Isn't that basic customer service?I took my Jeep Grand Cherokee to an independent repair shop for a second opinion. They diagnosed the same problem with my AC as Chapman, but at a better price. They also reviewed the list of other repairs. They told me that the engine fan motor didn't need to be replaced, there was a simple repair that would fix the problem. They did the work, and I'm completely satisfied with the results. In summary, I have zero confidence in Chapman Chrysler Jeep. From the start, they went into upsell mode with terrible follow-through on my original problem. I will not be recommending this dealership to anyone who drives a Jeep and needs repairs.

alynerob

Jun 3, 2011

I love Chapman Jeep. Sometimes the price is a bit high, but otherwise, I love the service dept. Also, you might consider removing shop supplies from the bill. It's just another way to add 10% to the bill and that annoys the customer--and it doesn't really have any importance--it's just an add on and customers know it.

grossem2

May 31, 2011

Went in for repairs skepticle about getting fair and honest treatment from any dealership service dept. The issue i had had with my vehicle was troubling and dangerous in traffic, so no matter what it needed to get resolved without question. Recieved courtious and interactive communications from Vince Thompson with complete discriptions of my weeklong ongoing problem. I feel that Chapman's service department went above and beyond with assisting me with this very difficult to diagnose problem.

jwajar

May 31, 2011

It's obvious this dealership is focused on sqeezing every dollar out of every visit by there customers and not about customer service. I also think that requiring a minimum length to this review is ridiculous. Not only does this dealership cost me money, it costs me time when I should be making money. My check engine light came on for an oil related issue after an oil change at the dealership. They initially wanted to charge me $110 diagnostic. I took into Auto Zone and got that for free. They only agreed to look at it when it appeared to be their fault and then talked me into a "software update" when they couldn't find anything wrong. The update didn't fix the problem. Turns out it was the oil sending unit. Not sure why that wasn't looked at the first time. They wanted $300 plus to fix when the part is $22 outside the dealer and a half hour worth of work. They've lost my business and I will complain to Corporate as well. Is that long enough so i can submit now?

shannoncre8s

May 27, 2011

Jeff Rohloff was great as always! I had a k-13 recall, oil change and an Axle differential fluid service and it all was done in under 2 hours:-)My car came back with a great exterior washing (it needed it) and Jeff and James took the time to check my brake pads too to let me know I had a rear brake pad service coming up in the next few month based on my mileage. Awesome! My Unlimited Sahara will last longer than the lifetime warranty I bought (if that is even possible)!Chapman Jeep Service Department is very well represented by Jeff. He is always extremely professional, responsive, takes the time to help me understand my vehicles needs and he is always FAST. And because of him, we won't go anywhere else!Thanks again Chapman Jeep Team. We will see you in a few months!BestKerri FitzgeraldPresidentTriskele Hotel Development Advisors, LLCHenderson, NV

caberto

May 21, 2011

Service done was on squeaking noise, possible brakes. The assessment was dead on. The repair was expedited and was completed as promised. Very satisfied with customer service from the start to the end. I will be returning for future repairs for my vehicle as well as recommending this service dealership. Thank you. Fel Caberto.

jenna007

May 18, 2011

everything was fine.I have used Chapman now for a couple of years and it's always been up to standards. This time was no exception, Russel was friendly and efficient. I thought all the work they were doing would take until the next day but they finish the same day.

toolie

May 18, 2011

I had my Jeep Patriot serviced with an oil change. After it was done I happened to lookover the paperwork and noticed items FAILED. The air filter was one item that failed,why wouldn't you tell the customer at the time he is checking it that it needs to be replaced. That would be to simple to do this when he had it apart ? I'm glad I noticedthis on the paperwork, so I could at least do it myself. It was really nasty and for yourmechanic to put it back in that nasty is pretty lazy. Sorry I take my vehicle to getit serviced at the dealership because I trust their quality of work, wellI lost alot of trust after that visit. Just my opinion..

sidenrd

May 17, 2011

I was very surprised that it took 1 1/2 hour at the dealership for and express service on my car, I guess this is why I go to a independent lube company rather than the dealer. I was there when your service dept opened at 7:00am and I was first in line and I finally left at 8:30am, Maybe you should change the name from express service to it could be a while service.

dperez8612

May 16, 2011

Had had to pay for a repair that we feel should have been fixed in last time we brought the car in. The required repairs and parts in were in the same area which was repaired last time. This should have been checked and diagnosed and repaired (or suggested). Very disappointing.

shanda619

May 13, 2011

Chapman Jeep has been very helpful with servicing my Jeep. Not to mention how much time and effort they put into sponsoring the Desert Wranglers Jeep club and giving the members of the club great savings on service. Very happy with the quality of work and customer service from Chapman Jeep

pablo1949

May 3, 2011

we bought our jeep to tow behind our motorhome. every time we tow for more than 1 1/2 to 2 hours the battery go dead. i have had it checked a few times there and still goes dead too soon. I am Very disappointed. its hard to jump start when behind my motorhome. I was told the battery should last 6-8 hours in tow.

decipherthis

Apr 30, 2011

I moved from another state and left a service technician that I trusted. Ben made me feel confident that Chapman Jeep had a great staff and service department. So far, he has not fail us yet! We hope Ben and Derrick are recognized for their efforts.

tonyhooton

Apr 30, 2011

I take the jeep in for service on a regular basis. Vince Thompson is always friendly and helpful with the issues surrounding the jeep. I appreciate his kind nature and his professionalism. He always tries to take care of any problems that are happening with the vehicle. I will never go to any other place to service my vehicle except for Chapman. I haven't dealt with any of the other employees, but Vince sure makes that place a nice place to visit for the service of the jeep.Thanks!Tony

earlene.mena

Apr 29, 2011

I purchased my PT Cruiser from this dealership. I have always been satisfied with the quality of service. I will continue to have all my cars service needs done at this location. When calling in I have been been helped by the nicest person named Ashley. She does not take a lot of time to find my information and is always so pleasant.

clear

Apr 23, 2011

First allow me say Ben is very professional and helpful. My issue is with Chrysler and it's price points for service and parts. I had a motor go out on a window in my car that is rarly used. The cost to repair $492.00, when clearly this is a manufacturing defect, regardless of the age of my car. My hood no longer will remain open, I did not have this repair done, which would have cost me another 100 dollars. Clearly another design defect. How many times does the average customer open the hood, compared to the drivers door?.I would expect to be replacing my drivers side car door.These are issues that should be discussed with the decision makings. My feedback I know is not profound, but it will be when I choose where to spend my next forty thousand dollars. Thank you...

danpfeifer

Apr 19, 2011

I have bought 2 others cars from this Chapmand dealer and sales persons and they always treat me and my family great. When i bring the vehicles in for service they take care of us and i would reccomend them to anyone in the valley. They have great prices and Chrysler makes a good car

tmeis

Apr 15, 2011

The service department misled me on the pricing of the service to our convertible top hose replacementThe parts department screwed us on the pricing of a hose leaking by selling us the entire pump motor hose line assembly, if that is the way chrysler does business we will never buy a sebring convertible, or any chrysler product again.They said they washed our car and for $1800.00 they should have instead we had what appeared to be sap all over the car, we then had to have the car washed and wipe the sap off for $29.95

jlbaxter

Apr 14, 2011

When my car was towed in on Saturday at 2:15pm, after closing time, Russel was nice enough to stay & meet with me and the tow truck driver. He went above and beyond & I really appreciate it! He kept me constantly updated with what was going on with my vehicle.

Laurie89178

Apr 14, 2011

I called Russell around 10:30 am, and told them I would be back around noon to pick up my car. Car wasn't finished because service manager decided that my service tech had to work on another car. The new tire, which I purchased from you and had to wait one day to get, just had to be put on the car.After spending over $1300, no one had washed the car. I had to ask and again wait. I spent over 60 minutes waiting for my car to be finished and it was there for 2 days.

bogieberger

Apr 13, 2011

Great service at a great price. I met Mike Strahan through the Henderson Chamber of Commerce. I decided to give Chapman a try for my next oil change. I usually take my car to Jiffy Lube.Chapman was a great. They were fast, and didn't try to up sell me on additional services (unlike Jiffy Lube). They also washed my car for me (also unlike Jiffy Lube).I really liked working with Mike Strahan. I just told him what I wanted, and he took care of the rest.

mrichey

Apr 10, 2011

Your system for quick lube is set up very nicly. You are in and out quickly. While you are waiting your waiting room is near by with refreshments, newspapers and a TV to keep you intertained. If you walk up front to the show room or out side where the new & used cars are you are not hounded by sales people but if you need answer to a question about one of your new or used cars the sale person is willing to give you an answer with feeling pressured or pushed into buying a car. That is nice.

abba333

Apr 9, 2011

THIS WAS A SERVICE ON MY 2006 CHRYSLER 300 WHICH EXPERIENCED PROBLEMS OF MISFIRING. THERE WAS A BULLETIN PUT OUT ON THIS MODEL, YEAR, AND DIFFICULTY. CHRYSLER BORE HALF THE EXPENSE OF PUTTING ON LABOR, NEW HEADS, WATER PUMP, AND SPARK PLUGS. THE CAR IS FUNCTIONING PERFECTLY AS A RESULT.

jlato777

Apr 9, 2011

Ben was very helpfull, And explained everything that will be done. Ben said one and a half hours, And thats what it was. I will continue to use your service. I will be setting up an appointment for my oil change in about another week or two. Thank you again for your prompt service.

Shirley Shoopman

Apr 3, 2011

The fuel induction system service, was suggested at my previous "oil change" visit. I read the description and decided it should be done. Jeffery told me I should notice my jeep running better right away. I really, really noticed. It idles much better and was worth the price. I appreciate being told about these types of service that need to be done. I come to the dealer for service because I do not want to worry about my jeep being dependable. Thank you.Shirley Shoopman

ChadR32198

Mar 31, 2011

I don't feel this dealer did anything to help me. 2011 Grand Cherokee burning 1qt of oil in less than 1k miles and they tell me this is normal and within guidelines? Two visits to replace faulty radio switch because I didn't know what I was talking about. "it's just sensitive and you are using it wrong." Completely unhelpful and uncaring. I drove directly from the service appointment across the street traded in GC for a Mercedes ML350. I lost money selling a 2011 Grand Cherokee with 3900 miles but i refuse to accept mediocre service and a terrible product. I will never buy American again. HORRIBLE and this dealer blew me off offering up ridiculous excuses and pretending I was uneducated. I will never be back and every time I see the new Grand Cherokee commercials I agree, your dealer and your product truly does define you.

jangoggin

Mar 27, 2011

Virgil's crew found some potential dangers with my battery and cable and fixed it for me. I would have never known the problem was there if they hadn't found it. I also had a brake light out and hadn't realized it. Might have gotten a ticket. Thank you.Jan

nghiem158

Mar 24, 2011

Mr. White is an excellent Service Advisor. He is a knowledgable, polite, honest, reasonable, friendly person who works for a car dealer, services that I have'nt met before.For the "price" rate. I really not know exactly, because I use my service insurance from Chryler. I only pay $100 deduction for each visit with a major fixing/replacement.Waiting facility is great, with internet PC.

tpsfoto

Mar 24, 2011

I went in for an Express oil change & it was anything but express. I came in on time for my appointment & waited about 5 minutes for a service person to check me in. I went to the waiting room & saw that my car sat in the area for over 40 minutes without being touched. When I found someone , he went to the service booth & said it was going in soon & would be fast, well that was quick , (took about 15 minutes).... did they do a good complete job in 15 minutes?????Someone then came in the waiting room & told me I had a nail in my tire & gave me the keys.... they were the wrong keys & it was not my car, My car was not done yet.When they pulled my car around front, it was in for an express oil change for just over 1 hour.... and by the way , the normal car wash they typically do after service was not done, but I did not want to wait any longer.Larry Strumwassertpsfotoataol.com516 318 6366

L. Oddieo

Mar 15, 2011

The best part: It was on the house due to length of time to do a express service. The bad is a Jeep dealer did not have a oil filter for a stock replacement engine for my Jeep, did not perform a complete service in my opinion, no fluids were check such as the transmission, brake fluids ect. In fact I requested the fluid be check for my clutch or that would have been ignored as well. I can only hope my next visit for a service will go a lot smoother and a complete service will be done.

d-escobar

Mar 14, 2011

During a tire rotation, the center cap of my wheel was broken. I was told it would be replaced after I find one and bring back the receipt. I was not very happy with that answer. I understand mistakes happen. Also, why should I have to suggest that the center cap of my spare be used in place of the broken one, and why do I need to call around to find one? I would have gladly told you where I purchased my tires and wheels.

DebiW

Mar 14, 2011

Vince was very nice and helpful. didn't try to oversell me on something I didn't need which I appreciated. My car feels like it is running smoother and that makes me feel safer so Thank You Vince. Overall Experience is "goodk" and not good or great because the price brought it down and and that is because I had to travel from the West side of town to have my Chrysler car serviced (25 min drive - 1 way) and time is money which effects the overall price that I have to consider. I know it wasn't your fault the economy made you have to close the dealer ship over at 215 but if there is any way to have some kind of service available to the West side people some day that would be helpful.

chrysler2008

Mar 10, 2011

my Detail of my van was horrible they left my van stained and with chemicals and my polarization of my window film was eating by what ever chemical it was use to clean my van. was well the van was there since monday late night to wednesday 2:30pm . the only great thing was the service Vince gave to me... he is a very good customer service provider.. if you ask me you should give him a raise . he will the only reasn that i might take my van there again and im still debating it.

winterpratt

Mar 5, 2011

For friendliness, it was borderd on good to ok and this is why - Although the service center does not technically open until 7:00, there were employees present and it would have been nice to get a greeting prior to the opening time - if only a smile rather than heads down as though purposely avoiding you.The accountability was nice, I had back windows repaired (goodwill mind you) for like the 5th time and the tech who removed the tape that was holding up my window tore some of existing tint, kind a bummer but I was advised. If not for the age of the vehicle, I may have really been upset seeing as thought the back window regulators have been an on going battle.Pricing, as we know from a dealership is more expensive, BUT you also get the quick turn around - so I rated this good considering the value of time to offset the high prices.Vince was very pleasant to work with and called me quickly with the diagnostics and again when vehicle was completed and ready for pick up.

ta2eagles

Feb 26, 2011

You have a very professional person there in Frank. He actually listens and understands the problems that you are having with you vehicle. There is not very many dealers that do that. It was a pleasure dealing with him. I had purchased my Jeep at another dealer but have come to Chapman ever since. I am retired and the courtesy that I get when I bring my Jeep in for service is great. THANKS MUCH

Charles Young

Feb 25, 2011

I thought the price was a bit steep for the services performed. The 30,000 mile complete check-up was over $1,000.00. For the services performed,I felt the price was way overpriced. That's why I only elected to do less work than the whole 30,000mile check-up.

sprchkr

Feb 24, 2011

Russell has always been very upfront and honest with me is refreshing! Even caught stuff I didn't to get the warranty to cover the repair. He has always made sure to get my car done as soon as he can and offers to get me to and from where home to pick up and drop off.:o)

Shooter68

Feb 23, 2011

Well i was given an estimate of 320 dols and they come back with a bill of 997.34. For the same work they estimated me for, nothing more. Do i need to say anymore...their estimate was way off and then once they got you up on the rack they drop the bomb on you. i would have accepted to 600 but 1000 dols jeesh. Won't be coming back no matter how good the service or care is.

DJ300

Feb 22, 2011

The service to my 300 was great. the only thing that might need help is the waitig room the coffee was cold and the snacks were gone.I was there in the morning time. But my car didnot take long to do.And I miss the weekend car wash you use to have. Hope you bring it back.

Richard

Feb 22, 2011

I had two issues with my Jeep a 2008 Jeep Rubicon The first issue, is that the Jeep exhibited a HotOil Light while trying to go up a hill. Derrick and Russel gave me an Owner's Manual Addendum that explained the problem then provided a solution. They took the problem seriously and moved ahead on the solution which was to provide a secondary cooler to the transmission. I have not had the HotOil light reappear.The second issue is the use of the vehicle off road. In sand, soft earth, and gravel the vehicle "Chatters" as I accelerate that is the entire vehicle shudders and the tire track have wavy bumps in them. Derrick and Russel did research and found a update to the computer to allow me to turn off ESP and ABS while off roading and then turn it back on after re-entering the public roads.They took my concerns and converted them into solutions that made my experience with this dealership outstanding. At this point even if a closer dealership to me were to open I would make the 30mile trip to Chapman Jeep Chrysler at Auto Show MallGreat Dealership and Service department.Thank you for the opportunity to tell you whyRichard Culmone2008 Jeep Rubicon

Staley1746

Feb 17, 2011

I had a cooling system problem on the way up to Las Vegas to visit friends on Tuesday, Feb 8th. Since our friend has a PT Cruiser, he knew Chapman would be a good source for service.We called about 11:00am and were told to have the vehicle there at 1:30pm. We were there. Your Service Adviser, Russell, reviewed our current problem and listened every carefully to all the details. (The details included that Superstition Chrysler in Mesa, AZ had the van for 3 days the week before trying to solve the same problem.) He suspected we had a bad thermostat but would have to confirm it in the garage. He wrote up our order and explained the minimum cost and how it would apply.We asked when the van would be worked on. He said her would try to get it in before the end of the day. As soon as he knew anything, he would call.About 4:30pm on the same day he called back to confirm that the problem was the engine thermostat. He expected it to be ready for pickup before noon on Wed.He called at 8:30am on Wed to tell us the van was ready to be picked up. Excellent!!Our whole experience, with your service dept and the folks at Enterprise, could not have been better.

tiffanykfb

Feb 14, 2011

I would definitely recommend your dealership. I was very impressed about the friendliness, and organization process of your service department. Everything from the time I made the appointment and throughout the service of my car including check in of my car with Frank, and his follow up.Thank you again.

pbramabull04

Feb 10, 2011

Service Advisor was friendly and very knowledgeable. I am extremely pleased with his service. Before moving here to Las Vegas I had my vehicle serviced in Phoenix, az. Quality of serevice is superior here in Las vegas when compared to Az. I also like the $35 enterprise rental option.

swhaugen1

Feb 9, 2011

service good and friendly price quote a little high for front ,brake replacement to include rotors and pads. oil change price really good and free wash of the vehicle was a nice gift. the dealershiphas provided excellent attention to detail of our needs. Derrick , the service manage, has been very cordial and attentive to us.

gclosser

Feb 8, 2011

Took my Chrysler in for an oil change and in the overall check up the service rep found a brake bulb out. Fortunately, I asked about the bulb and if it was under warranty and Russ checked and it was still under warranty. This extra check saved me paying for an item that was still under warranty.Thank you for having such dedicated personnel.

bscura

Feb 3, 2011

The MyGIG radio in my Jeep needed to be replaced and the Tech said he couldn't backup the info on the old radio. I wanted my address book and saved trails so Vince had the Tech reinstall my old radio. I got my address book entries from the radio manually and returned the Jeep so the new radio could be reinstalled. While I was at the dealership I was able to contact Daniel Miller at Harman and he gave me instruction how to put the radio into "ENGINEERING MODE" and backup the SAVED TRAILS, TRIPS, RECENT DESTINATIONS and FAVORITE PLACE. Vince had the Tech put the old radio back in again so we could backup this info from the old radio. Once we got the backup, the Tech put the new radio back in the vehicle and upload the info to the new radio. We weren't able to get all the info from my old radio, but Vince went above and beyond to help me with this issue. I also believe the experience and knowledge your Tech gained from this will benefit other Chapman customers in the future. Your Techs now know how to put MyGIG radios into "ENGINEERING MODE" and transfer more of a customers data to their new radio.Appreciatively,Brian Scura...

SBako92278

Jan 29, 2011

I would just like to thank the Service Advisor, Ben Morris, for going above and beyond for me. I lost an antenna topper (seems silly, but had a very special sentimental meaning for me) at the dealership when it went in for repairs. I called Ben Morris and told him he said it probably fell off in the car wash. He not only went to check and called me back (which really meant alot) but he had someone bring it to me. I am sure that is not in his job description or something he wanted to do in his busy day, but he did and it meant alot. For me that is a sign of excellent customer service. Thank you.

vegasgolf

Jan 29, 2011

Jeff always assists me with my maintenance. He is extremely polite, courteous and always asks additional service questions. He is extremely helpful.As I am proud to say that my 2009 Patriot is my third Jeep product. As long as I reside in Clark County, and Chapman is in business....they have mine. They have earned it, and they appreciate it.Thank You!!!!Glenn HHenderson, NV

shibob

Jan 28, 2011

Oil changed, tires rotated,23 point inspection. I am assuming all was completed ( I wish there was a way you could tell, as the customer is not in the service area at the time the work is being done). Price was right. Staff professional & friendly.

tgasich

Jan 25, 2011

The Service Rep was excellant & very professional, but friendly. We are moving to Green Valley and I've found my auto service center! If you can't find my Rep's name through your records, please email me & I will get his name, because he was superior.

leonidas

Jan 21, 2011

I had a rebuilt transmission installed last spring including the case. The cost for that work was about 2X what I could have done at Auto Specialist in Boulder City, or at Henderson Transmission in Henderson, of course! The tech had trouble getting the new transmission to shift correctly from the start, (it still has a rough shift at times)the installation took a long time because of the problems the tech was having with the shift delima (several days), which was not a problem for me, just a little frustrating, I had other transportation. My new transmission leaked from the start and continued to do so with 4 or 5 returns to try to fix it. Finally your shop replaced the case (the new case originally installed was ousing fluid) and a new torque converter (a new torque converter was installed initionally) the torque converter wasn't right so it was replaced again. Vince was great but must have had frustration along with me. My objection to this whole deal is that for almost a year I had returns, and now with a new case and torque converter, my warranity will expire in about a month, seems like the warranty should start at the end of the work with the customer's satisfaction that the work is complete and everything is working, not leaking,etc. Please forgive any miss spellings I couldn't find a spell checker on this page.

schyman

Jan 20, 2011

Chapman was very helpful when ordering my parts and products and I am very happy with both my brand new Jeep Grand Cherokee and the accessories I've purchased. I would definitely recommend them over other dealerships. Overall, I had a great experience working with Chapman Jeep.

vegasfirebrand

Jan 20, 2011

I just bought my truck 12/23/10. I haven't had it for even 30 days, haven't even put 1000 miles on it. On Sunday the transmission blew. I had it towed in to Chapman. By Monday, which was a holiday, Koby (my salesman) had me set up in a loaner car (which I declined), had me ready to go into a rental car on Tuesday, and had me set up in service. Tuesday afternoon I was put into my rental car, as part of the extended warranty I purchased, and Frank assured me everything looked good and the trasmission should be done by Thursday or Friday at the latest. Frank called me on Wednesday afternoon and let me know that the repairs were complete and that I could pick my truck up that afternoon! To say that I was pleasantly surprised by how great your guys took care of me would be an understatement! Thank you guys!

scottlanemitchell

Jan 18, 2011

You can imagine the fear of bringing your can in for a repair, wondering if the repair is still under warranty. Russell made my experience a wonderful one.. Even though the repair was not covered.. THe PRICE WAS RIGHT... Thank you for having a fantastic Service department..

ser1was

Jan 18, 2011

Brought my car in w/ a dead battery. Also reported automatic window on drivers side would automatically go down but not up. Left the car. Came and picked it up and was told a new battery had been installed and the window was fixed. The window was not fixed. Told Vince and he said he could have it taken care but all mechanics were at lunch. Couldn't stay for another few hours so hopefully I'll get it fixed at my next oil change.

Guyleen

Jan 11, 2011

I have been coming to Chapman for at least 10 years and most of those years I have worked with Vince Thompson...he is the best...always knows what is needed and why.. prompt on getting the service done etc...HE IS THE MAN..that is why I keep coming back to you! the costs are a bit high and therefore am having to do my 30,000 mile check up in stages! guyleen leslie

hanleyted

Jan 11, 2011

Everything seems fine until I went to start the car the day after service and it would not start. I'm getting a boost and will return to the dealership later today. I have enjoyed the service we have received at your dealership over the past year as we were originally purchasers from Integrity.

Claudia Vettraino

Jan 9, 2011

I had an extended warranty, which I had to point out. I have all my maintenance work done at Chapman and bought my car there, so this information is available on the computer. I feel there is something wrong with the manufacture of this car if I need brakes every two years. It may not be your fault, but I am a loyal Chrysler customer, my husband used to work there in Michigan; America's car industry is in trouble, and quality should be of the utmost concern. 57,000 miles should not be the death sentence of a car which has been serviced regularly by a Chrysler dealer, and which has an extended warranty policy. I think $500.00 plus is a lot of money to spend on a service call.

gbrueland

Jan 6, 2011

Recommended new front brakes. Work Completed. Told there was a vibration in steering. Should have challenged them since we didn't have the problem prior to service. RESULT, vibration occurs when applying brakes and turning. Will need to return to have the problem solved, since it must have occurred during brake service. Plan to return to service dept, with no additional charge.

TeamBram

Jan 4, 2011

As always, Vince is an excellent service advisor, and has always taken the extra minute to insure that we understand what is going on with our vehicle.We are return new vehicle purchasers at this dealership, in large part due to Vince's follow up service after the "sale". Based on Vince's suggestion to try out the loaded T&C, we went ahead and purchased the loaded version instead of another Touring package. Vince was correct, WE LOVE every additional feature~! Thanks again for great follow support and service.The Brambila's

hlevitus

Jan 1, 2011

The work that is done is excellent and quick. Vince is always easy to talk to and is up front with what my vehicle needs to run at its best. He also helps work things out so that my repair stayed within my budget restraints and got me my car back to me quickly. I continue to tell friends how well they take care of me and my car at Chapman Chrysler.

markalonis

Dec 30, 2010

Had a problem - whistle noise from engine compartment - Went to Presteige on CentenialTwice and was told by the service representative and a mechanic that it was normal -scheduled an appointment with Chapman - Vince sent it to a mechanic and they found a loose PCV line.Thanks Will be back for future service -purchased 2005 Jeep and serviced 2008 JeepVincent J Markalonis

r.mctague

Dec 29, 2010

Service is always outstanding. Virgil is attentive, very knowlegable and patient. I always ask him to be my service agent. I trust his recommendations and will travel quite a distance to have my car serviced by Chapman. Kudos to the service manager for training and fostering the professional, positve attitude that I have witness around the shop. World class service ...indeed

kferreira2430

Dec 25, 2010

From the ease of making the appt on line and how well Russell listened to my concerns with my vehicle. He followed up and kept me informed along the way. When I picked up my car, everything was complete and pick up was easy. These things are very important for me since I have to drive quite a way to have my car serviced at the dealership.

Don Whitaker

Dec 24, 2010

Very pleasant and fast experience. The fruit and treats were an extra bonus along with the speed and friendliness of your employees. I only went in for a lube and oil change and the correction of a low pressure oil light which is a real nuisance and should be eliminated by Chrysler but I was told it was federally mandated.Merry Christmas to all, we are all totally blessed.

DebraC1102

Dec 21, 2010

the person who took care of me sorry (i forgot his name )but he was very polite and professional so i ahve no complaints of him .only issue i had was with the person who did the work on my car - he stained my car seat i had tanning lotion bottle in my car console and was told the service man who was installing the part in had d to remove the console and while removing the contents in my console ..one thing being tanning lotion bottle and he accidental spilled the lotion on my front seat ..he did wipe it up but it now has stains that are stoill there and i will now have to take to be professional shampooed ..i feel Chrysler should have offered to take it to be professionally cleaned for me as the spill was your staffs mistake ..he tried to say the top of the bottle was was loose but even if it was the only way it would have spilled is if he threw all the stuff from my console onto the seat with out being careful and placing it neatly .i am new resident to las vegas just moved here in sept and this was my first time using your dealership for service ..not sure if i will again because i feel more should have been done about the spill ..i left that day not satisfied but i was late for an appt so i had to leave ..so there you go thats my feedback debra Cialini

mccrearyg

Dec 19, 2010

I am in the Hospitality Business here in Las Vegas and I have to say that Russell White did a great job. No one is in a good mood when their car breaks down during a busy time - but Russell was incredibly quick, proactive, and kept me constantly updated. These are traits so rare these days. Thank you.

Daniel G. Folkerts

Dec 18, 2010

My service manager was Derrick Goern at Chapman Chrysler Jeep. He was very friendly and asked the proper questions. My car was in and out in a decent amount of time. Also they ran the car through the courtesy wash. I have used their service department before and they have always been tremendous.

TAguilera

Dec 17, 2010

The people are very personable, and the service quick. Everything was explained and our problem fixed, along with having the Jeep oil change. Even got a complimentary car wash! Though we have to drive quite a ways, it was worth it. I don't understand why the review has to be 250 words or longer if I don't have any more to say. The coffee and snacks are a nice thing to have while we were waiting.

alomando

Dec 12, 2010

Although I purchased my vehicle from Chapman with no miles on it, it was a used vehicle due to it being a left over. There was a problem with the factory warrenty as Chapman purchased the vehicle from another dealership who had closed their doors but not before putting this vehicle under title. I was told at the time of purchase that I would have the balance of the 3 yr/36000 mile warrenty from the time of purchase, however that was not the case. Since the other dealer titled the vehicle into stock it negated what I was told. Frank from the service dept. along with the service mgr. took the time to rectify this problem with Chysler to restore the factory warrenty.Thankyou both for your service to me.

silvermtn

Dec 11, 2010

I am very satisfied with Frank in the service department, I will always ask for him if I have any problems with my car, very professional, knows his field, and trustworthy, Its important that you know who you can trust and who you can take your car to when somthing goes wrong. Thank you Frank

Saragreen

Dec 8, 2010

Vince is the BEST! little disappointed in having to pay so much to diagnose a problem that didn't get fixed... I understand you have to pay for a mechnics time but to be charged $110 for a problem that I have to spend $1000 to fix ... which is way beyond my current budget (both the diagnosis and the fix) was a little disappointing... you asked!!!Always will some back ... Vince is always straight up with me... love that!Merry Christmas!Thanks!S

mindychap

Dec 5, 2010

Twice a year I have to visit the ONLY jeep dealership in Las Vegas due to the less then acceptable parts used in the window regulator of my 2002 liberty. This last time the part only lasted 6 months and I was expected to pay for it. Apparently this is a Chrysler rule, once a part is replaced for free, and it breaks again, even though it is within the year of being fixed, it is not under warranty. What this says to me is that Chrysler does not stand behind their parts or work. How am I to know that the dealership doesn't put in bad parts, then 6 months later (as happened to me) the part breaks and then the customer (me) has to pay for the work and new part? I am very disappointed in Chrysler. I picked up my Jeep on a Friday, and my fiances car had broke down after dropping me off to pick up the Jeep. As much as I love the new 4 door Wranglers, we bought a new Ford F-150 on Saturday. The service and warranty issues I had over the past 8 years with Chrysler and the fact that Ford did not take any of the bail out money from the government helped me in making my choice. I am sure that i will continue to have issues with the regulator in the rear windows of my Jeep, and will rig them in the "up" position the next time they break as I am tired of driving 45 minutes across town at least twice a year and be told I have to pay for a defect Chrysler is aware of and has been aware of for a long time.In addition to the above issues, when I dropped off the Liberty for the windows to be fixed, I also asked for an oil change. This did not happen. I was promised the Liberty by 11am (was told this in a call at 8am). I didn't get my Liberty until around 2pm... again, with NO oil change.

john vida

Dec 3, 2010

Service went beyond my expectations as they took care of a item that they did not have to do to make my car look a great as it runs. Am so thankful I purchased a 3 year service contract on the recommendation of Mike Strahan. It gives me great comfort knowing I will not face an unexpected huge expense and the service process is simple and efficient.

ram620

Dec 1, 2010

Derrick,A few things 1. I asked for an oil changed using synthetic oil (what I always use) I believe I got regular oil.2. Chapman should supply loaner cars. I should not need to rent a car from Enterprise to get warrantee work done. Otherwise things went well.

ta2eagles

Dec 1, 2010

Hello there. I brought my 2005 Jeep Liberty in because my left rear window was in the down position and would not go back up. I told Russell that I had to take my wife to the doctors at 1pm. He said he would see what he could do for me. It seemed like no time at all when he said it was all repaired. I told him how much that I appreciated what they did. My hats off to the service dept To all concerned have a very Merry Christmas.

glosbob

Nov 30, 2010

From the time I dropped off my vehicle to the time I picked it up, my experiance was nothing short of great. Virgil greeted me in a very friendly, business like manner and made me feel assurred that my vehicle would be taken care of in a timely and professional manner. Repair was completed a lot faster than I thought and I was notified by Virgil that my vehicle was ready for pickup.Service department should be commended for their good service; Virgil especially. I look forward to returning; hopefully not too soon.Yours truly, Robert Raiano A very satisfied customer

rvweber9535

Nov 29, 2010

Sevice Advisor - very good. Mechanics and ability - good, but questionable. It would appear that the mechanics are probably way overloaded with work for the amount of mechanical staff on hand. I realize that it takes time to deal with Chrysler, but the vehicle is under warranty. Should it take 2 weeks and 2 rentals before it canbe completed. Also, I now have a knock when turning the wheel - like maybe something is loose in the steering unit. I intend to review this with with Ben on my next service visit. Thanks.

mikesa

Nov 26, 2010

The trip to your dealership was a very nice expeerience. Everyone tried so very hard to be friendly and helpful.Virgil in service seems to try so very hard going out of his way to help and be understanding of the customers needs,he makes it very easy for me to return for service once again. Keep up the good work guys.

shannoncre8s

Nov 26, 2010

Came in for an oil change at 22K miles. Got a same day appointment no problem and Jeffrey in service did a great job. He also sold me a discount pack for 4 oil changes so he saved me money over the next 8 months. Great guy:-) I also had him check for a squeak I was hearing in my front brakes. He had the techs check it and it was just some dust from my last trip to the cabin so no new brake pads required. Thanks for having a great service department!

stacybarba

Nov 23, 2010

again,,another great visit,,they always take care of my needs,,no matter what,,every issue that i have had with my wifes jeep,they have addressed very professionally and rapidly,good communication from service writer,,he is a "top notch" writer,,always on top of everything and always updating me on the progress,,

rkern2

Nov 22, 2010

Virgil was very helpful in solving a problem we had with my daughters car. When another dealership and their service manager (Towbin Dodge)looked at my request they gave me a bunch of incorrect information and sent me on a wild goose chase. I asked around, found Chapman and then Virgil. He took a little extra time and tested the part I was trying to replace and then gave me a workable alternative that would fix the problem. Everything worked out perfect. Great dealership!! Great service!! and Virgil was wonderful!!

vegasgolf

Nov 21, 2010

I purchased my second New Jeep since residing in Clark County. I purchased my 2009 Jeep Patriot from Chapman. The entire experience has been one with NO REGRETS. I have been completely satisfied with every aspect, from the initial trade in of my 2002 Jeep Liberty on to the purchase and financing of my new Patriot, to each and every service that I have brought into the dealership. Each experience and time has been a pleasurable one.Accolades to the entire staff at Chapman Jeep in Henderson Auto Mall.Thank you, I will always recommend you to my associates and friends!!!!Glenn Husted

ljskinner

Nov 17, 2010

Went in for squeaks and rattles. Rattles were fixed. Squeak was not - will have to go again. Complimentary car wash was the pits. Couldn't see out of the windows. Didn't receive a call when it was done. Called the shuttle to pick us up and when we got back to the dealership, the vehicles was done.

scovil84

Nov 16, 2010

I have had nothing but problems with this dealership. First of all, every time I go in for an oil change (I have to go to this dealership because of the pre-paid oil changes I purchased with the car, which I will never do again) the service department tries to get me to spend an additional $1000-$3000 each time by saying I need this replaced, or that fixed... I know that is not the case EVERY time I get an oil change. How could I even afford to keep my car if I needed to spend an additional $1000-$3000 every 3 months? Also, their service people are not nice. The only person that took time to help me was Virgil and that was only because I had to call him about 10 times. The others are rude and short with you. I recently had an oil change done and they did not tell me I needed the air filter changed. A week later my tensioner went out and needed to be replaced. I had my car towed to the dealership and after fixing the tensioner (which was under warranty, so I only paid $100 for the deductible) the service department told me the air filter was in serious need of replacement. I then asked why they didn't tell me this a week ago when my car was in for an oil change, and all they could say is they didn't know why it was overlooked. To top it off, when they put the belt back on, they did it wrong and as I was driving to work a few days later, the belt literally shredded and got wrapped up in the engine. I had to once again call road side assistance to have my car towed back into the dealership. Once there they tried to tell me the belt was bad and needed to be replaced and that I would have to pay for it because the warranty doesn't cover belts. This upset me greatly as their service team had JUST worked on that belt 3 days prior and told me there was nothing wrong with the belt and then all of a sudden it's bad and needs to be replaced. After I threw a fit and wanted to speak with a manager, they called me back and said they decided it wasn't the belt, and that the service department put it on wrong so I wouldn't have to pay to replace it. I felt like the service department put the belt on wrong just so this would happen and I would have to give them even more money. Dealerships have a bad rap and it's these types of situations that confirm how dishonest they really are. This is not the only time I have had a problem with this dealership. About a year ago my car needed some minor work done (hoses, sealers, etc.) and they quoted me around $4000. I took that quote to another repair shop and they quoted me about $500. After I told the dealership about this they called me back about an hour later and said they would do the work for the same amount the other repair shop quoted me. Why couldn't they do the work for this amount in the first place? Why are all of their services marked up 400%? Unless my warranty covers any repairs I may need in the future, I will never use their services again.

rab123

Nov 14, 2010

Vince is a person I can trust with all my service needs. I rely on him to let me know what nneds to be done and I know that he will not take advantage of me and recommend something extra that does not need to be done. He is a special person and I depend on him to keep my Stratus in good working order.

Kelly.wilkinson

Nov 12, 2010

I was very disappointed with the service I got from Jeff Rohloff. My brake light on the dashboard was supposed to get fixed and it never did. Because of all of this, that is why I am so disappointed with the service the I got from Jeff Rohloff and plan on never using this guy ever again.

JamesHeslin

Nov 11, 2010

I bought my used Jeep at this dealer and from the salesman (Sonny) to the final paper barrage it was a pleasant experience. When I had questions and needed a repair I talked to Frank. He got me in quickly and repaired quickly. He then throughly explained the repair and seemed happy to do so. I appreciated that He took the time to, without making me feel that I was keeping Him from other work. It was like I was His only customer.I believe in supporting dealers because when I need work done I want it done quickly as possible and done right the first time and dealing with happy employees makes it a better experience.I'll be back.

joshgtrfan76

Nov 10, 2010

Russell at this dealership is the only service department I will deal with in Las Vegas. His customer service and ease of interaction are impeccable. He is a true credit to the organization! He will go out of his way to deal with the 3rd party warranty company to make sure we are getting the service he expects for his clients.

means2bfit

Nov 10, 2010

When I called the customer service, she was able to give me availability for my car to be serviced. Virgil did what he can to get my car checked and informed me the diagnosis. I am satisfied with the knowledge of your staff and pleased with the great service.

dennismhines

Nov 8, 2010

It is not what Chapman has done for me. I can't complain here. They have done as much as they can each time. It is about the jeep I own has by far been the worse automoble I have ever owned. By far my most favorite but a lemon that has left me stuck on the side of the road over the past 5 years. I am very disapointed with all the failures.

dmthomas

Nov 4, 2010

Virgil did a great job of understanding what I needed to get done, letting me know the progress and then ensuring that I was taken home and picked up so that I could return to get the car when it was done. Dealership found the service agreement and reduced the price without my having to ask! Also, I like the follow up with what needs to be done the next time. Excellent service and dealership - I really like working with Virgil. Also, appreciate the courtesy and great service of Bill and Jesse!

sandwrick

Nov 3, 2010

Called at 9am and said I needed my car back today and he took me right in was out about 2pm very much appreciated as I had a Dalysis treatment to go to at 3 pm and made it! I bought this Liberty In 2000 it's a 2001 and have less than 47,000. miles on it. I have it serviced every 3000 miles and have only had to put brakes, new tire's and alternater on it most the work has been done by your dealership because I like the way I'm treated there!

stacybarba

Nov 2, 2010

outstanding service from this dealership,from MY service writer,,every single time,,would recommend to all of my friends with jeeps,,I call virgil MY service writer because he takes care me like im in his family,,very professional,,thanks for everything

imreolajos

Oct 27, 2010

Vince was very understanding and despite being unsure whether my repairs could be completed on time, they were done to my total satisfaction. I would also like to praise the service technician(s) who actually worked on my vehicle.I was even more pleased to learn that the one repair that couldn't be carried out at the service of the dealership while I was waiting for it (due to missing parts), could be carried out in my home with the Chapman Chrysler's "mobile service"! What an awesome idea! That one final repair was small enough that it could be done on my car while it was parked in my house's driveway. I didn't have to take time off from work to drive to the dealership - a fantastic idea, a great timesaver! I hope the idea of "mobile service" will catch on and will be expanded to provide even more repair services and maintenance work, because as a customer I find it extremely convenient! Kudos to whoever came up with that idea!

katjaci2

Oct 23, 2010

My sales assoc. was kind and friendly the last three times I have visited your dealership, he did everything and more that he said he would!The price was as promised the service was on time.I wish all dealerships were as trustworthy as this one! I would not hesitate to buy my next car from this dealership.

offended customer

Oct 23, 2010

Vince was good. The other guy in the service booth had was watching a movie on the cpu with loud vulgar language and was spitting in the trash can and used foul language talking with another employee. I did not appreciate the vulgar language used by him and from the movie he was watching. He was spawled out in the booth and was spitting in the trash can with no regard to my presence. He had fully tatooed arms. I guess ill have to find another dealership with more professional staff. Vince was good, but why should i solicit a company with standards like that. I just hope my vehicle was serviced properly.

jaschell

Oct 22, 2010

The only contact I have had with Chapman Jeep has been, 1, The purchase of my Jeep, which was almost hassle free. I have no complaints about the purchasing process. 2, Bringing in my Jeep for oil changes. So far they have done a good job. The last time I brought my Jeep in for an oil change they washed the exterior of my Jeep free of charge which I really appreciated.

joni tally

Oct 21, 2010

Today in your Service department, I experienced a great example of "World Class Customer Service". I bought my Chrysler 300 in Dec 2009. It was time for my first oil change and I had a few issues to address. I picked Russell's name and number from your website and called Russell. I left a message and thought to myself, well I'll see how long it takes someone to call me back. Within 30 minutes, I got a call from Russell. What a surprise. We scheduled for me to bring my car in the next morning at 7AM. I showed up about 5 minutes until 7am and was first in line. By 7AM, I had been ask by several people if I was Joni and when I replied yes, was told that Russell would be right with me. Gee, what a great experience to be called by name and acknowledged so quickly. Within a few minutes Russell met with me and reviewed my list. I needed an oil change and was concerned about some noise coming out of the transmission. I also had 3 other things that I was hoping would get addressed. One required some touch up paint. Russell explained to me that they didn't do that work at this site but I could probably get some touch up paint from the parts dept and fix the area myself. russell arranged for your shuttle to take me back to work and suggested that I go into the parts dept with the VIN that he provided me and see if they had the touch up paint. They did and when I exited the part dept, Russell asked if I got the paint. I replied yes and he ask for the paint and said he would touch up the paint for me. Wow! By 11Am today I got a call from Russell explaining that my car was ready and he would send the shuttle to pick me up. Everything I had requested was completed. Thank you Russell for making a "not so fun" task, pleasant.

judithfsimpson

Oct 21, 2010

Virgil was extremely helpful and polite. He carefully explained what need to be accompliished, took the time to keep me updated throughout the day and had the car waiting for me when I drove in to pick it up. You are lucky to have such a fine employee. I was surprised at how much it cost.

okhandhi

Oct 20, 2010

I've been taking my cars for service since 2003, Vince is the best customer service rep, that is why I keep going back and the price of an oil change and inspection is less than Jiffy Lube. I highly recommend the Chapman service department and dealership.

frankt

Oct 17, 2010

On 01 Oct I had my vehicle towed to your Sahara location. They determined that the starter was inop and replaced it. I picked up the vehicle on the 6th. I did not drive the vehicle on the 12th and 13th. On the 14th I went out and had no electrical in the vehcile except for the under the hood light which was a dim glow. I had the vehicle towed to your Henderson location this time. They informed me that I had a defective battery. I went and picked up the batter and returned it to Sears, where I had purchased it in July. They kept it overnight and performed diagnostics. They informed me that it was not the battery. I returned it to your location, put it in my vehicle and drove it back to sears. They checked it, and informed me that the generator was okay but I had a severe electrical drain in the system. I returned the vehcile to your Henderson location and requested that they check for a drain. I am currently waiting for some information. This is the second time I have brought the vehicle to your Sahara location and both times I had to bring it to Henderson to have it repaired again. I do not recommend your Sahara location. I understand that I purchased a used vehicle and can expect some repairs, but this exceeds any expectations.

pennysnitro

Oct 17, 2010

From the initial phone call into Chapman to schedule my appointment for the routine oil change to the Service Tech, Jeff Rohloff was excellent. You provide a pleasant & quick experience for a simple oil change that i go out of my way to have the service at Chapman than at Jiffy Lube!

hincherm

Oct 16, 2010

My husband and I both drive Chrysler vehicles. The dealership has always been good to us with each new Chrysler. Whether we are purchasing or just servicing our vehicles, everyone is professional and nice. We will continue to service our vehicles at the dealership to keep them running great, because we are both happy with the car and SUV, that we drive.

jbergler

Oct 15, 2010

Derrick Goern and the service dept. went above and beyond what they had to do to resolve a problem with replacing the door hindge on my 2008 Chrysler 300C. I was so pleased that I mention my experience to my friends regularly. This experience has changed the way I feel about service at new car dealers.KUDOS

vegasgolf

Oct 13, 2010

Fast, convinient and friendly!!!!!!! Best Jeep dealer that I have ever worked with!!!I have owned three Jeeps. The staff at Chapman have been very helpful and professional. Anytime that I have a question or need assistance they are right there. Chapman will always be the Chrysler / Jeep dealer that I will turn to and will recommend to my friends.

wagonburner1

Oct 13, 2010

We took the 2003 Chrysler 300M back to its home where we bought it 8 years ago for repair work involving the power steering pump, the rack and pinion, headlamp, and transmission shifting issues. After describing the issues to the service advisor, Mr. White, we left the car with the estimate of over $2600 rolling around in our heads, knowing it would be substantially more. Mr. White kept us informed of the needed repairs and while we declined the transmission work as it wasnt critical, we will definately be back when it is time for us to do the repairs. When we went to pick up the vehicle, it was clean on the outside, and although I would have liked to seen the engine compatrment cleaned up a little more from the previous leaks and repair work, it ran like it was new. The final bill came in under the original estimate, to which we were pleased and very surprised. "Marvin" as we call it, acted like a brand new car and we have even noticed a substantial increase in gas mileage.We have not hesitated to reccommend Chapman Chrysler to our friends for car sales and repair work and will be back.

DaveW6789

Oct 12, 2010

Well as I stated in my E-mail. The visit starts off with a BIG disappointment. Did not have me listed as a scheduled appointment, even though I made one on the internet. I have been told several times by Vince and another service rep that it would only cost 350. Russell tells me it's 362, but when they actually start work on the Jeep it's now 536. Almost a difference of 200 bucks. I was told that the shocks are supposed to be replaced every 50,000 miles and assumed they were replacing the shocks. You have struts and it is 536. Do the struts need to be replaced every 50,000 miles or is it different? I had no problem with the vehicle, was this an unnecessary expense? I brought to his attention of the Rebate form for the 10/20 bucks from Mopar. He showed it to me, but never gave it to me upon payment of the service. I got my vehicle inspection done, but he never gave me my printout for that either. All I got was the receipt. I took him at his word that the stack of paper he handed me was what I needed. But waiting in the service area close to 3 hours or more, I just grabed the papers and left. When I got home was surprised to find just 2 pages.To give an update to my review. Chapman sent me my printout, but no inspection reports as previous visits. I did get my Rebate form for Mopar and submitted it for my refund

cclifton_85

Oct 11, 2010

Car went in for warranty repair and was kept for a week. Virgil was very professional and kept me informed on the repair status. No complaints and will return in the furture. I like the email service coupons, would like to see some for synthetic oil changes and coupons that can be applied to HEMI engines, seems always some sort of exception.

Maura Schwartz

Oct 11, 2010

A real rip-off. Brought my car in to check the "engine light" and got charged $110.00 without any discount to tell me the cause was my after-market locking gas cap. Service suggested I could purchase a Jeep locking gas cap for an additional $35.00 or install the original Jeep gas cap. I installed the original Jeep gas cap and now wait patiently for the "engine light" to go off by driving a few normal cycles as instructed by service.Because of the $110.00 rip-off charge, I will never bring any of my cars back to Chapman Chrysler Jeep for service OR to purchase any new vehicles in the future.

dpatten

Oct 8, 2010

I have owned a dealership and finance company and I clearly understand what I wanted from my service coordinators and Virgil was what I wanted to work with. He was professional and was proactive. I appreciated that very much! His sincerity allowed me to trust him and not have to worry about being sold things I did not need. He also is willing to service me in an extraordinary by coming to me and getting my key when he get them in stock. I appreciate that also. My Best, David

rdepaulis

Oct 2, 2010

For the NINETH time I have had my window regulator fail on my 04 liberty which I purchased new. During the warranty period the dealership replaced the regular. Since my warranty coverage has expired I have to pay 100.00 per failer to replace. I do not not even want to use my window's for fear of a failure. I feel this is a defective design flaw and never should have had any out of pocket expenses even past the warranty expiration date. Last week again, my window regulator failed which was just replaced in 6/2010. This is unexceptable! When I called the service department, and advised them that I needed my vehicle serviced and could not leave it for a day or two, I was told that if I brought it in at 3:00pm, I could wait while the vehicle was serviced. Upon arrival, I was told that was an impossible request and Virgil stated he would review the phone records to verify what I was told. After approximatly 30 minutes, I was advise it was an internal problem and they would service my vehicle while I waited. It made me feel they were questioning me about lying on what I was adviced on the phone. Additionally, this is not the only problem with this vehicle. I have complained about the brakes. Upon purchase of the vehicle, the brake system has made a moaning noise when reversing. That was addressed with the dealership with approximately 1000 miles on the vehicle. Since then, I have had the brakes service FIVE times with failed retrofits by the company. The original problem still exists and still no remedy.

CherylRock

Sep 29, 2010

Excellent customer service, very prompt and informative. I don't like going to car lots of any kind and usually send my husband. Your service dept staff was quick to assist and very nice. I left with a very good feeling for a change! Thank you so much

gjoelfranco

Sep 28, 2010

It was a good experience because it appeared the people there 'cared' about helping out with the car, even though they didn't have a record of my appointment. They jumped on it, and took care of it. Great to have access to the Internet in the waiting area, as well, huge plus.

gvincent

Sep 27, 2010

Customer service and friendliness were good by Virgil and Ben. My bad experience is not attributed to them at all. It was rather the service that I received on my Jeep. My AC was blowing hot air, so I brought my jeep in to be looked at. After 5 hours, I was told that my compressor needed to be replaced and that it was going to cost me $1,000. Luckily, I have an extended warranty that covered it, and all I needed to pay was the $100. The part was not in, so I picked up my jeep and had to come back in 3 days. Again, luckily my warranty covered a rental so that I could commute to and from work. I picked my jeep up after my compressor had been replaced and a day or two later it was blowing hot air again. You can imagine how I felt- your dealership basically misdiagnosed the problem, and was going to charge me $1,000 to replace a part that didn;t need replacing. That is totally unacceptable. What if I didn;t have the warranty and I actually paid the $1,000? Would Chapman have refunded me? For some reason, I doubt it. Is Chapman going to credit the Warranty company for the $1,000 misdiagnoses- I am not sure how that works, but doubt it- I will be contacting Chrysler's warranty department directly regarding that issue separately. But it is intersting to me that chapman misdiagnoses a problem but still ends up making out in the end. Again, this is not Virgil or Ben's fault, rather the mechanic who worked on my jeep. Did he receive any warnings or lectures about taking more care in diagnosing problems and jumnping to conclusions and charging a customer $1,000?? It is totally unacceptable and managment should be involved. So I took my jeep in for the THIRD time, to finally have the issue fixed, which was a leaky line or something. I received no apology from anyone for this huge inconvenience for me. 3 times to get a problem fixed. I would imagine your mechanics deal with this everyday, so it is perplexing to me why they couldn't get it right. And if I didn't have the warranty and was charged $1,000, I would have been in managment's office in a heartbeat. Hopefully someone actually reads these surveys. Perhaps this will prevent a problem like this in the future if managment addresses it with the mechanics. feel free to call me- 702.340.9490.

julian.goldblatt

Sep 27, 2010

Everything worked out fine, no big issues and they fixed the problem - a week after I got my car back I haven't had any issues. The only problem for me was it's a far drive from where I live, but they towed the car in on Chrysler's expense, so all was good.

S_Eeyore84

Sep 26, 2010

I had to go in to get the top fixed on my Jeep... this has been the third or fourth dealership I have been to with the same problem. Frank found out that my Jeep's warranty expired 7 days prior to me bringing it in, so he called Chrysler and got them to cover the repair under warranty with a $50 deductible and 12 months warranty on the new part. It was fixed within 24 hours. Also, Frank called me before everything they did, asked me about charges, and left me a message on both contact numbers when it was finished. There was no wait time at the service center when I went, even though there was about 5 cars ahead of me--they had enough people to handle it efficiently. Everyone I dealt with was very friendly and wanted to help. Thanks Frank and Chapman!!!Sara Krostag

afree2be

Sep 23, 2010

Russell was extremely courteous & professional. We were very impressed with the procedures at Chapman. We were totally pleased with the courtesy shuttle service. Both drivers were very courteous and professional. We will brag about our experience to anyone that will listen. This was our first experience and we are returning next week for another appointment. Thank you.

ktermini2000

Sep 21, 2010

Ben was VERY kind and I appreciated that, as a first time customer there it made my experience great!!!I we ever need any service work done in the future, we will definitely come there..Until then Thank you for a job well done!!!!!!!!!Kristine Termini

ellawilliams

Sep 14, 2010

Brent was very friendly, he listen to me while I explained the problems I was having and had my car ready and waiting for me when I arrived.My husband and I have had Brent as our Service guy the last couple of times we have been in for service and he has always been very helpful.

Erwination

Sep 14, 2010

Awesome experience.Was greeted perfectly, very professional and well presented staff. Amazing experience. Much better then I've had in years. I was provided a shuttle service, however was picked up by a coworker, and Derrick called my cell phone to ask where I was because the shuttle was ready, and I told him I got picked up. It was great that he called and followed up with me on that.Keep up the great work.

mkurtzer

Sep 14, 2010

I found out after I got home that a "shop fee" for $24 was charged. I feel cheated.Apparently this 'fee' is a percentage of the bill. How self serving is that! The reason that other people do it is unacceptable. It needs to be explicitly stated before work is done (which it was not). In actuality, it should never be charged. The cost of goods and services are supposed to be in the pricing (which, by the way, yours is very high already) To have a line item that in effect says, I just want more money just 'fries my cookies'.

Richard

Sep 14, 2010

Yes, I would recommend this dealer ship and have done so. In fact one of my friends actually purchased a 2010 wangler from you after my recommendation.I have found the service to be way above average and travel 30 miles to get to Chapman even though there is a jeep dealer within 10 miles of my home.Richard Culmone2008 Jeep RubiconContact list?supportatdealerrater.com

tigger 011

Sep 14, 2010

Bought my jeep w/warranty. Don't know why because I have a vehicle I'm afraid to drive(definitely can't take it out of town) I'm waiting on a part that has to be manufactured. Given different delivery dates from both manufacturer and dealer. Car dies, stalls, jerks and I'm not even offered a loaner car. What is the warranty good for. Had a Chevy for 4 years not one problem and it didn't have a warranty. Can't say I will ever buy another Chrysler. Hope this is all that's wrong with the vehicle. Reason for the visit was to make sure nothing else was wrong because warranty expired on 9/7. Imagine that! Was told nothing else was wrong by Ben and the part that I'm waiting on was still covered by the past warranty. Hope this is right. I know this is not the service dept. fault and my service tech Ben was very nice and helpful as much as he could be. The rating was more for chysler as a whole.

boohette

Sep 11, 2010

My experience with Jarren simply made my "purchasing" experience top rated! Buying a vehicle from Jarren makes me enjoy the car soooh much more.I am pleased to have met with Jarren even though I did have prior experience with another sales person before.Kudos to Jarren Davis.

whtwolfden

Sep 10, 2010

It's always easy to get my vehicle in for service when it needs it, and Virgil is great as my service writer every time I need to come in.The entire staff is always more than friendly and the customer waiting area is comfortable and well stocked with drinks and snacks. The courtesy shuttle drivers are great too.

Miller4mmg

Sep 8, 2010

I've been servicing my Chrysler 300C since I purchased it at Chapman and have had an excellent experience. The emails with coupons helped greatly in these challaging times. I will continue to use Chapman for all my needs for the life of our vehicle. Thank you again for a positive experience.

lonpenton

Sep 4, 2010

This dealership has always been very professional and friendly. They do the little things that I forget to tell them about but that they notice. It is a pleasure to have them service my Chrysler Town and Country van. I will be back again. Besides that I like the donuts and cookies that they have for the drivers and passengers who are waiting.

pamelaspence

Sep 3, 2010

Carmax sent me to Chrysler because they thought the noise my car was making came from a problem still covered by my warranty. The problem turned out to be my brake pads which were still under warranty with Carmax. Carmax authorized Chrysler to fix my brakes and charge the cost to Carmax. Everyone at Chrysler seemed eager to please and were very pleasant.

dmthomas

Sep 2, 2010

I really like having Virgil Doty as my service advisor. He is friendly, understands what needs to be done, discusses the status of my car and makes sure that all occurs the way that he indicated that he said that it would. Virgil is a true professional and I appreciate him and the service that he provides to me.

slickolvhc

Aug 31, 2010

You have great prices and the customer service is outstanding. I now bring both of my trucks to your dealership. Ben has been an amazing help with both of my trucks and he has exceeded my expectations on a number of times. The oil changes are quick and easy unlike most places. Thanks

yvedior21

Aug 31, 2010

I went in for an oil change and to have the tires rotated and balanced. Two hours of waiting and all they did was the oil change. They did not address any of the issues I had with any help. When my car was ready Frank handed me my paperwork and walked away with out saying a word. I talked to the receptionist and she was dumbfounded as to what I had asked to be performed on my vehicle. I am not happy with this service and it keeps getting worse. If I could I would boycott Champman Jeep!

Earnest

Aug 29, 2010

Darrick and Russel are the service advisor that keeps me comeing back and are the reason i look to Chapman for my new car. David Livenston and dan the sales manager are the reason I did buy my new car from the dealership. I have had 6 GMC's from desart pontic, GMC and 5 Lincoln's from Signurture Lincoln and 1 Dodge from Towbin Dodge and not one of them can compare to Chapman's Service or Sales team. When it is time to replace the Lincoln MKZ my wife drives I hope she will allow me to buy from Chapman again.

dehlen

Aug 26, 2010

The day before I had surgery scheduled, I had a car that wouldn't start. Frank was wonderful!! He helped me get into a rental car while my car was thoroughly checked out and worked with my sister who was in town from out-of-state to get the car returned the next day. Without Frank's help, I may have awakened the day of surgery to find I still had a problem. A huge thank-you to Frank!!!Donna Ehlen

HERB123

Aug 25, 2010

Took my SUV in to Chapman Dodge in henderson to get an oil change. Was treated very well by the service advisor -They did the service while I waited for a very reasonable charge.Check them out if you're needing any service done in the area. they are wonderful.Herb Goldman

davidrolfes

Aug 24, 2010

Overall I had a good experience with your staff and I will be coming back to get my convertible top fixed. I just did not have the money to do it this time but your staff did indeed get my top up and i am gratful for that. Your staff also provided me a ride back to my home and I live 28 miles away. Thank you once again. I look forward to your help.Sincerely,David R Rolfes

dkealoha

Aug 23, 2010

I got the distinct impression your staff was unaware of my appointment. I was told be be there at 1 p.m. for the appointment (arrived at 12:30; then found out your center closed at 2p.m. on Saturday. I had wanted a morning appointment but was told it was not available. Service was expedited; car seems to be running great!There must have been a communication break-down between desk who made the appointment and the proper department receiving information.

TStewart1973

Aug 23, 2010

Vince Thompson has been my service advisor for several years and is really excellent to work with. He is always friendly, punctual, and really does not "pull any punches" regarding maintenance/service work, which I really appreciate. I would give Vince my highest recommendation. In addition, I really like the overall great attitude at Chapman Chrysler...I would not consider buying from any other dealership...all of the employees have really been excellent. Keep up the outstanding work!--Tom Stewart, Henderson, NV

britskit5

Aug 21, 2010

When I first got there, Jeff was the one who greeted me. He was very nice and took care of the car right away. When I walked to wait for my ride, Vince came out and remembered my name with no problem and said hello. I thought that was very impressive. The time they estimated that my car would be done was pretty accurate. When I picked up my car, the price was actually less than what was quoted, so that was a nice surprise. Vince handled my check out. He is always very personable. The only complaint I have is that they said they'd wash my car and it wasn't washed. But I didn't say anything because I didn't want to wait for them to do it. I didn't really care that much. Just would've been nice. In all it was a good experience and the people have been very personable.

DJ300

Aug 20, 2010

The service I recevied was great I did not have the time to go on line to make my appointment. I just happen to have the day off and came by to see if I chould get in and they took good care of me. Thank you again for an great job. I will be back.For my next service.

shannoncre8s

Aug 19, 2010

Got a great oil change for a great price. Also service staff took care of a recall on my Jeep 2009 Sahara Unlimited all within 45 minutes! Great job - plus the truck came back looking spic & span with an exterior wash. Was a first-time customer and now I will never go anywhere else!Thanks again,Shannon Fitzgerald.

robk927

Aug 15, 2010

A/C works great, Vince,was great but overall dissappointed.Dropped vehicle off Fri aft, was told parts needed to be overnighted. Was told it is a 5 hour job..got call at 12 15p saying car done..if parts arrived 8-10a how did a 5 hr job get done by 12?

TLBradshaw

Aug 15, 2010

We had been in Vegas all week and were ready to drive back home to Illinois. The valet at the hotel had rolled down the windows and one of the windows would not roll back up. My husband proceeded to drive while I looked up dealerships on our GPS because the noise from the open window was unbearable. I think it was a miracle we ended up at Chapman Chrysler/Jeep because it was the best dealership I have ever dealt with. Apparantly the window problem on Jeep Liberties is an issue because Russell was not surprised. He said they keep the parts on hand and it would take at least 2 hours to repair. Since our first hotel stop was about a 10 hour drive away, I used the free wifi on my laptop in the waiting room to find another hotel and rearrange our scheduled drive home. We were pleasantly surprised when Russell came in to tell us the car was ready and it was less than 2 hours. This was the best and friendliest experience either of us have had with any dealership. We are looking for a location to retire in about 5 years and actually putting Henderson, NV on our list of places to check out just because of the great experience. Thank you so much!!

louandlaurie22

Aug 13, 2010

The customer service was good as always and the price of the oil change is the best we can find yet still maintains a very high quality of service. The guys took a look at our brakes for us, which is part of the normal inspection you receive, and gave us some tips on how take make them stop squeeling.

cdbush44093

Aug 3, 2010

Virgal took the time too answer my questions about the tests recorded on the machine at the service entrance. It showed I might have a bad rear shock. Bill Sharp inspected the shock and found no leaks/warn bushings. He then had my truck tested agin and everything checked OK.With first test in hand Virgal and Bill could have replaced a good shock at my expence. They didn't and I want to thank them for being honest and looking out for me.Clesson BushR/0# 3175683/1

djparker

Aug 3, 2010

I came in with my car on Tuesday July 27, with a few points of concern. A week later I am picking up my car after a number of items were found, repaired and with only the co-pay out of my pocket. I couldn't be more pleased...but with that said, it will be the last Chyrler 300 that I ever purchase. It has only been four years and this shouldn't have happened...especially with only 41,000 miles.

JWIN35

Aug 2, 2010

I liked your new system for express oil changes & lube. It was REALLY quick and everyone was very helpful & friendly. I enjoyed talking with Jeff and he came across as upfront, trustworthy and friendly!!! I asked that my tire pressure be put at 40lbs and for once that is what I got. I'll be needing a set of new tires soon and hope to get a rebate or good deal. I had a BAD experience at Discount Tire and don't intend on going back.Thanks for your help Jeff.Jim

albrechtmj

Aug 1, 2010

Brought the Jeep in to chase an intermittent noise. Virgil was extremely helpful and went above and beyond. Virgil stayed late in the evening (after service hours) for me to drop off the Jeep. They fixed the Jeep in under 24 hours (tightened bolts and checked over everything). Virgil stayed late again for me to pick up the Jeep. Top notch customer service. All work covered under warranty. Thank you!! :)

phillipjohnhardy

Aug 1, 2010

Needed a light bulb replaced in the one of tail lights. I thought $35 was a wee bit too much to pay. The car is only 18 months old. Had it been broken, the warranty would have covered it. The service guy, Ben Morris, was great though. And the wait time was very minimal.

sculptor911

Jul 31, 2010

Decided to purchase a used car immediately. Had to wait 4 to 5 hours AFTER THAT to get the car. Crazy. 2 wks later they forgot to do smog when I picked up green slip...another wasted trip. Luckily service was awesome, or else this dlr is all 1's.

imreolajos

Jul 30, 2010

The only thing I wish was different with my service is the communication. I dropped my minivan off in the morning and I was told I will get a call at around 3-4pm, instead I only got a call from the service rep after I left a message to him at around 4:30pm. No biggie, but if you want to make your customer service perfect, such little details count, too.

kim Hemingfield

Jul 30, 2010

My experience a geat one. It was quick and easy and very painless, prices were very fair. The staff were very helpful and pleasant at all at all times. I would recommend your company to all my Armed forces friends who are serving out at Cheech Airbase.

WalshFamily

Jul 30, 2010

I actually can say that I look forward to dealing with the Service, Financing, or Cashier departments. They actually care about your visit or question. So far my experience with the Sales has not nearly been as fortunate. I am still waiting for my "NEW" floormats which were promised to me when we bought the 2009 PT Cruiser last "AUGUST". At first none were given, then I sent my husband to get them from the salesman and he hoped "USED" floormats out of another PT would be okay. Guess what my answer is. NO!!!! Yes I am still waiting for the floormats. Maybe I can get what I was promised the next car I purchase. It may be from Chapman or maybe not. Depends on how the floormat issue is resolved actually. But I do want to point out that so far the several times that my PT has been there for service, that service and staff haen been top-notch. I do wish to resolve this floormat issue though. Would you please contact my husband, Patrick at mpiwalshatembarqmail.com or 702-666-5715. Thank you for great middle and back of the house departments, Mary Walsh.

jan rosenthal

Jul 29, 2010

The only 'glitch' we experienced was that our vehicle happened to have the same last 6 digit VIN # as another customer. So when our invoice/ report was printed out, it had another person's name on it. Our service advisor did take care of the situation and made sure all the information in the computer data base was corrected and a new invoice, etc. was printed for us. This kind of mistake could be avoided in the future if service advisors put the name, license number, etc. on the original document when a client is checking in. This would ensure that the correct customer's name and information are on the invoice and recorded in the computer.We appreciated the fact that Jeff patiently and willingly took the time to correct the situation. Additionally, he DID NOT try to upsell us on anything which we truly appreciated! We will definitely continue to have servicing done here and would probably purchase another Jeep from Chapman when the need arises.

Dharless

Jul 28, 2010

I have owned several Jeep products from the Liberty to Grand Cherokee. All have given me a feel of satifaction. No complaints but a concern regarding the power windows. In the past; I haven't kept a vehicle long enough to experience it outside of warranty, with my daughter starting to drive soon I will be passing on the Liberty to her. Just on the Liberty over the years the windows have been replaced on all four sides. I'm told by not yours but other service tech at a past Jeep dealership that this service repair happens 40 to 50 times a day on Liberties. I want to thank you for reconizing an issue with your product and covering it under warranty. I will continue to make Jeep my first desired choice.

grammymyra

Jul 28, 2010

We needed a replacement key for our PR Cruiser. The technician was cordial and professional. Our key was ready in the time we were told it would be. We were pleased at the way our concerns were handled.However the price for a replacement key was quite high. I wish we had the option of getting a key that would just open the door manually and start the engine.

lvmermaid

Jul 28, 2010

I have been dealing with Frank Hensley for over a year now and he handles himself with professionalism and decorum. I had the misfortune to find out that my extended warranty expired on our 2002 Jeep Liberty Renegade when my radiator went out and Frank did everything possible to lower the cost for me for this service. All of this was coming out of pocket and it was a very difficult situation for me. As you are aware, dealership costs are higher than normal mechanics and our vehicle has always been serviced at the dealership because of the record-keeping. I then had another situation where I had to bring the vehicle in for service and had an extended warranty. Unfortunately, the part to be replaced was not covered under warranty and I had to payover $50 for the repair. Frank again assisted in keeping the costs down as much s possible. The instance that was extraordinary is that I brought our Jeep in as the window in the back drivers side fell down and would not go back up. I took the Jeep in on 7/26/10 to have the window area repaired. This is not the first instance that this occurred on the vehicle. I asked for a call with an estimate and whether my new extended warranty covered this repair. Frank called me and told me that the deductible was $100 and I was thrilled to have to not pay more. When I went to pick up the vehicle, Frank was honest enough to tell me that one of the parts for the window replacement was not covered - the regulator - and he had went the extra step to contact Chrysler to cover this. There are no words to express my appreciation for Frank's going the extra mile as I am on a very strict budget with a disabled husband. Additional costs are very hard especially on repairs; however, I am diligent in making sure our vehicle is taken care of which can be attested by Frank. You have a very honest and customer service oriented employee who takes the extra step in making sure that each customer is happy. And I am very happy!

Don Mohs

Jul 27, 2010

I have had nothing but great experiences with Chapman Dodge/Jeep. I bought my Jeep Wrangler there a few months ago from Jaron Davis (his father Don also helped me) and they were quite helpful.This latest service visit was for an oil change and a recall (to install a temperature monitor for transmission fluid in case of heavy duty usage). I had been concerned about the amount of time it would take. It took even less than the hour that Vince said it would!I'd rate the experience I've had so far with both your sales force and service personnel as exceptional.

dennismhines

Jul 25, 2010

I just want to say thanks. I care about my jeep. I feel close to home when there now. Good service and support is always a plus. I really feel good with my service person. I have seen a few people come and go here. I think the team that is here now has got the right ideal about what service is supposed to be.Dennis Hines

fayenchuck

Jul 25, 2010

I have had nothing to say but "awesome" since the days when we brought our last two vehicles in for service and now the brand new Liberty that we actually bought from you. We brought our last car in for an oil change and I wandered into the showroom while waiting and drove out in a 2010 Jeep Liberty w/ the "sky slider." LOVE IT!!!!!I am so very very grateful for Chapman Chrysler/Jeep... Faith K. Tipton

lakemead

Jul 24, 2010

I brought my Wrangler in to have some Mopar accessories installed. Dealing with Vince was easy and pleasant. He is a nice guy, and I will contact him when I need service work in the future, and I would recommend him to a friend. The tech did a good job with the installations.

ibtwinkles

Jul 23, 2010

I have been dealing with Desert BMW so long I thought that all dealerships treated people poorly. I am happy to say that is not the case. Everyone at your dealership was wonderful. Thank you for actually treating me with kindness and courtesy.I was called when my parts came in.... I was greated with a smile and Virgil didn't argue with me instead he was helpful and answered all of my questions and even had someone answer some of my concerns that I had about my new car.I wish I could have purchased my Prowler from your dealership instead of Desert.

thegerman1220

Jul 23, 2010

I booked a service appointment for 1:30pm on a Wednesday to have a 'check engine' light looked at; the tech was unable to even take a look at the vehicle until almost 24 hours later. The response/service after the diagnostic was relatively quick, but I'm not particularly happy about the scheduling. Please don't make appointments with customers if you can't honor them in a timely fashion. I'd rather be told that no appointments are available for a certain day, than keep my car in a service queue overnight.Ben Morris was professional and courteous and explained what was wrong with the vehicle in a way that I could understand. Kudos to him for his service.

LisaTarno

Jul 22, 2010

I normally have good service with Russell who was out the day of my visit. Vince Thompson was my service advisor on 7/20/10. My appointment was at 9:30 and I arrived early. One car was ahead of me with no one in it. It took approximately 15 minutes to be acknowledged as I waited in my car. Vince seemed pleasant enough, though no explanation or apology was made for my wait. With the warranty work I needed a car rental. I requested Avis and did not want Enterprise because their customer service is deplorable as they are usually out of cars and the wait time is not acceptable. Vince tried to make arrangements with Avis but they supposedly had no cars. We were going to make arrangements for another day to do the service as I needed a vehicle. I had him try Avis again and tell them that I had rented from them previously and had a good business rapport/relationship with them. A car became immediately available and they picked me up.I had not heard status from Vince all day on my vehicle. I had left a message of which he did not return my call. This is poor customer service. I picked up my car the next day. I asked Vince and another service guy about how they felt about customer service. It seems they are concerned to the point of not getting into trouble but not necessarily from a vantage of concern for the person. I then asked them why they would have a customer endure the unprofessional and poor customer service of Enterprise Car Rental just because their manager gets kickbacks? Shouldn't the customer's best service be considered? Avis has always been timely, had ready rentals, been polite and curteous and a good experience. Why wouldn't you use them for your clients? Why is the Service Manager's padded wallet taking precedence over the best customer service you can offer? Shame on you!I feel that upper management needs to know about this and remedy the business relationship with Avis Rental Car. Enterprise is a HORRIBLE experience and I don't care what Vince says otherwise. I highly doubt that other clients have had good service with them. So, if you want your clients to have the best customer service they possibly can have, stop being greedy and have good business relationships with other rental car providers other than Enterprise. The customer SHOULD come first....right? Or does the Service Manager think otherwise?Dr. and Mrs. Jason Tarno

cathy.luttrell

Jul 21, 2010

After spending 3 nights in Las Vegas and having been gone from home for a week, my husband and I were starting the homeward bound track of our 10 day trip back to Kentucky. When we stopped at a rest area about 100 miles into California, our truck wouldn't start back. Needless to say, I had a feeling of helplessness being stranded in the desert so far from home. After calling the number for Chrysler Roadside Service that was listed in our truck manual, we were told that we would be towed back to Henderson to your dealership. Upon our arrival, everyone we met was so helpful. We knew nothing of this city and were completely at a loss at what would become of us. After being told that it would be about 3 hours before the problem could be diagnosed, George drove us in the shuttle to the Galleria Mall to kill some time and get something to eat. When we talked to Russell and found out that the part would have to be ordered and overnighted from Los Angeles, George picked us up at the Galleria and brought us back to the dealership. We were told that everything would be covered by our warranty and it wouldn't cost us a penny. When we arrived at the dealership, I talked to Ashley and she made a couple of calls and recommended we stay at the Springhill Suites. We had no idea where we should stay, so she was so helpful. George then loaded us up again and transported us to the hotel. It was wonderful. We couldn't have asked for a better room for the price. The next morning, we called the dealership and the part had been delivered and was being replaced and George was enroute to pick us up again. We were able to get back on the road by 10:30 that Saturday morning and made it back to our home in Kentucky by Monday night. I would like to express our greatest appreciation for the help of the staff at Chapman Chrysler. From Ashley at the services desk, and Russell the mechanic, to George the shuttle driver, they made this a bearable situation that could have been a very traumatic experience. Once again, a great big THANKS TO ALL!!

DRFITZHUGH

Jul 20, 2010

First, if I were rating just Vince Thompson, I would have marked all 5s. If I had been rating just your shop format (Curt) I would have marked all 1s. My wife and I have been having transmission troubles with our Jeep for about three weeks. It has twice before been at Chapman for extended periods for the same problem. I took the Jeep in about two weeks ago and your service department told me nothing was wrong. We drove the Jeep to California and again had the repeating issue of not being able to get it into reverse gear without gear grinding - sometimes it simply would not go into gear. I had to travel elsewhere so my wife drove the vehicle back to Nevada and took it to Chapman on Friday the 16th. Your man Curt was extremely rude to my wife, making comments such as "you need to determine what you are doing wrong". He was trying to make this out to be her fault, not the transmission. She called me and I told your foreman what I thought of him and what my intentions were if the dealership's attitude continued. He then told me would check into it further and call me back. He did. This time he had found a problem with the "blocker" and that Chrysler had indicated they would send a new transmission for installation. One should never think themselves smarter that a customer. My wife and my self both are addressed as Doctor and have extensive experience with manual transmissions. Your man Curt should well be very careful how he represents his dealership. Dr. Gary FitzHugh

JoyceK

Jul 19, 2010

I had an 8 AM service appointment for an oil change. The service techs greeted me and asked if I was waiting for my car, which I was. I sat in the lounge area and was told my car was ready at 8:33 AM. Fast and convenient. Thank you for servicing my PT Cruiser.

KeithSGordon

Jul 16, 2010

Derrick, I'm a victim / refugee from Integrity Chrysler Dodge Jeep. When that dealership closed 3 weeks after I bought my 2009 Jeep Wrangler Unltd Rubicon, I was dead set against using any of the Jeep dealerships ever again for anything.When a service letter and some warranty work "forced" me to come to your facility, I was ready for war. You staff staff disarmed me with their politeness and "can do" attitude.My service rep met me on time, your shuttle van brought me the 20 miles to my home for the long wait that the service was predicted to need -- and when my Jeep was repaired hours ahead of schedule, your van picked me up and there I found my Jeep ready and washed!!??!! Washed? I thought only Mercedes, Jaguar and Cadillac customers got that kind of treatment. After using Integrity for my first oil change and them leaving the oil filler cap off and during the purchase being duped into paying for extras Integrity was never to deliver on, your facility has totally restored my faith in the product line and in (some) car dealerships and service departments.Pass this on to your staff and the upper management at Chapman Chrysler Jeep.Keith S. Gordon

mesa888

Jul 16, 2010

I was having maintenance work done on my Saturn at your competitor (Cadillac) across the street in the AutoMall, and they refused to honor a discounted price certificate for my annual smog check. So instead of Cadillac taking my money, I brought my business to Chrysler and was not disappointed. The Service Man Ben was very accommodating and my car was taken care of to my complete satisfaction in a shorter time than the quote that was given me. I will bring my business to Chrysler in the future and I will recommend them to my friends as well.

artsilva1

Jul 15, 2010

I like the courtesy van service, driver was great, waiting room was clean and had good coffee,Work was preformed in timely manner. Charges were excessive. Estimate fpr recommended services were out of touch with competitors. Example, your transmission service $200.00, Sears price $99.00. Power Steering service $149.00, Sears price $54.00.I won't pay 2 or 3 times the price for service that can be done else where.

llarkin

Jul 15, 2010

I had a free oil change but was very surprised that nothing wrong was found so I'm assuming I did NOT receive an inspection or refill of fluids other then the oil since it was complimentary and free. A week later my windshield fluid light came on for having low fluid, and that light has never come on. Disappointed that I didn't receive the same service as a paying customer to have their oil changed.

theaveragejohn

Jul 14, 2010

Without a doubt this was the best experience I have ever had at a dealership and when the time comes to buy another jeep I will come back here just because of this one experience. I brought my jeep in for service on a recurring annoyance with the electric window regulators. Jeep has not issued a recall yet, but really should. My service advisor Ben Morris, provided service that was not only fast and accurate, but exceeded my expectations, which are seldom even met these days. He greeted me in a very professional and friendly manner, and demonstrated that he was not only aware of my issue, but also aware that Jeep was reviewing the problem as well which shows that he was already involved in my solultion. I love the fact that Ben was involved in what he was doing; In fact, this initial exposure with my service advisor left me feeling like a valued Jeep customer, not just another task added to his workload. Then came the resolution: My vehicle's problems were fixed, no questions asked, some parts that were in need of an upgrade were swapped out without any hesitation or upsell nonsense. Ben was even able to provide a last minute oil change that I sprang on him half-way through the service, truly an inconvenience for him, but he handled it with such sincere care and grace you would have never known it. The bottom line was the second surprise, even with the impromptu oil change, was exactly in line with Ben's intitial assessment and worth every dollar. Congratulations Ben, and thank you. I know you are not a salesman, but your care has created a future sale for Jeep as well as pioneering a return of the long neglected skill of customer service. Your approach to my experience was truly an example of how a customer should be treated AFTER they purchase a vehicle, and is the reason I will continue to choose Jeep.

Laury Jeanne Bakie

Jul 13, 2010

I was extremely impressed! Professional, caring, and honest. Thank you so much, and I will continue to spread the word. Warmest Regards, Laury J. BakieP.S. In speaking with David Levinson, Sales Consultant, he was sincere, knowledgeable, and not at all pushy. If I buy a new Chrysler while I am in Vegas, I will go straight to David.

re4kb

Jul 12, 2010

It was my first visit to this dealership and I was very impressed with the staff and service. Vince made sure I was informed as to the progress of my repairs and supplied me with a very comprehensive report of the findings. I felt like the work was done quickly, and with great care. My car was returned clean and running perfectly. Since I have moved to Henderson recently, Chapman will continue to receive my business on a regular basis. I cannot say enough good things about the service I got at this dealership. I appreciate my positive experience.Thank you,Kathi Harrigan

dutchlv

Jul 10, 2010

I was told that I would be charged $400.00 for a tear down to find out what was wrong. No Monday 7 days after I had my van taken in I was told I needed $1700.00 in repairs done. I told them to do it and let me know when I can pick it up. The next day I got a call telling me that they found more wrong with it as they did the rest of the tear down. It was now going to be $3400.00 to fix it. I asked why the change and why they did not do all the work I was paying $400.00 for and they could not tell me why. I checked around to find that the same work at other places would only be $2000.00. I feel that if the van was not for a handicap person they would have done a better job and would not have talked to me like I am dumb. I WILL NOT BE GOING BACK!

misspott

Jul 10, 2010

Your Service Advisor Virgil Dody is very knowledgable and very open and up front with any questions or problems that may arise. Because of Virgil I will be bringing my other Chrysler to Chapman for its service from now on. You have a great employee in Virgil and I will be recommending Chapman to all my friends who need any kind of Service.John Lopez

bionic08

Jul 9, 2010

When I recently had a roadside breakdown I insisted on my jeep towed to Chapman, when it was not I raised holy heck until it was moved. I have always recieved the best care from Chapman and will continue to insist on all repairs to be done by the people I trust.Rose

vickylee

Jul 2, 2010

Everyone was so friendly and helpful, particularly the shuttle bus driver. And when they told me that there would be no charge, I was even happier. I get the same great treatment every time I use your service department. You take the hassle out of getting your car fixed.

2active4u

Jun 30, 2010

I was dissatisfied with the communication of what the outcome of my car problem as well as my jeep was finished for an hour or so and no one informed me until I asked. I was pleased with thefriendliness as well as the service I recieved over the phone prior to arrival.

cblewilson

Jun 30, 2010

I came in to get my 2009 Jeep Wrangler Unlimited serviced for a bad axle seal. Russell had both axle seals done at once to make sure I didn't have the same issue in the near future. My Jeep was also done on time as promised. Two thumbs up for him and the service department!

louandlaurie22

Jun 29, 2010

I brought my Chevy Trailblazer to Chapman for an oil change because my wife owns a Chrysler and we've had nothing but great experiences bringing her vehicle there. I pay almost $50 for the same oil change at the Chevy dealer next door that I only paid $25 for at Chapman. The service is always world class, the work is always completed very quickly, and the quality of work seems to be just fine.

mikesa

Jun 26, 2010

Once again a very NICE experience. The dealership seems to be much more friendly than it was in the past its like everyone there really seems to care about your experience and there seems to be sincerety with the employees in the service dept. wish the sales people were a little more friendly ( I have purchased 3 cars from dealership and never see same sales person.

acaselli

Jun 24, 2010

I bought my Sebring new at Chapman in 2005. It was a 2004 leftover. I've always brought my car since to Chapman for all service. I'm very pleased with the service there, just wish it was closer!In the past I have dealt with Vince in service, who was always pleasant and conscientious. This was my first time dealing with Russell, who was equally thorough and personable. Thank you!

Ethelwd

Jun 24, 2010

I have been having problems with my tailgate not closing on all occassions. Mr White has worked deligently with me in trying to get this issue resolved. He was very concerned, and courteous. Even though the tailgate worked perfectly while in his care, he did not make me feel that it was my imagination. I truly appreciated that to the utmost. Mr White deserves a 5 rating in all areas!

mgriesgraber

Jun 23, 2010

did not do what i asked for. no indication he even noted my concerns about an oil leak, did not mention it to the shop.I got the oil change but not at the price that i expected because i did not bring my mail coupon with me. no other work was done and they didn't seem to care that i was displeased.

casinorisk

Jun 22, 2010

Overall the service was fine, just a little long waiting for the work to be completed, and I think that the cost for the aliement was a bit high. Although the service is good, I got the feeling that they were pushing for additional service like body shop repairs for minor wear and tear stuff that can be buffed out. Time is very important to me and if it were not for the wait (which should be a question) it would have been great.

momar520

Jun 22, 2010

Great Experience! Due to some unforeseen circumstances, I was an hour early. They seemed like it was not even an issue and took my car in immediately. The waiting area is very customer service oriented, and I appreciate the free wifi so I can still get work done while I wait. Virgil and Doug were so friendly, helpful, and personable. My car seemed to be ready to go in no time at all. Even though it is a little bit of a drive for me, I will not hesitate to return for all of my service work. The experience and staff were 5 star throughout the entire visit. Best Service experience I have ever had. Thank You!

Wpbrewing

Jun 21, 2010

Vince in the Service department is great to work with. Very efficient and friendly. They do good work in the service department. I have always had good work performed on my Jeep and they keep it in great working order. I like the new oil change bundles which make regular oil changes a bit more affordable. They are a bit expensive on the 30k & 60k services, but it is comforting to know that your vehicle is properly cared for! They now offer coupons on their website and have special offers for Facebook users, too.

jo9252jo

Jun 20, 2010

Virgil is friendly, helpful and takes the time to look at my vehicle's individual service record before making suggestions. He follows up and keeps me informed on the progress. He explained what I needed to do to pick my car up because he would not be there. My paper work was waiting for me and Brent was friendly and helpful. I was surprised and pleased when I found my car clean and ready to go. I have had my car serviced at Chapman for more than 5 years. The recent improvements have made the experience no longer a dreaded necessity. I feel good about the work done and the condition of my vehicle.

Alm

Jun 19, 2010

Outstanding customer service, above and beyond. Loyd drove out of his way to help a lady in distress. I would also like give my highest praise for Mat and Virgil. It's great to see a dealer that still belives in old fashion customer service. In the future I will recomend Chapman to my friends and family.

papashea2

Jun 18, 2010

Bad experience from beginning. Had to track down service rep to drop off vehicle. Had to call my service rep to find out status of vehicle(2 times). Upon picking up vehicle, waited for 15 minutes while unknown service technician (in gray work shirt) assisted me in finding Virgil. While waiting, Virgil drove up, got personal items from office and drove off for lunch. I had to approach another service rep to find out about my vehicle. That service rep cashed me out, then my keys couldn't be found. Service rep called Virgil, who said my car was being washed even though it was sitting out front. After scrambling around to find keys, service reps received call from Courtesy Shuttle driver (Jesse), stating he had taken my keys off site by mistake after washing vehicle. Had to wait for him to return to get my keys. Once he got back, the unknown service technician gave me the keys and apologized for all the problems, not one of your Service reps.I can understand being busy and some possible miscommunication, but this has been one of the worst service experiences I've had while living in Las Vegas. I have owned 5 Wranglers and 2 Cherokees and never received bad service. I specifically bring my vehicles to the dealership, usually paying higher prices with the assumption that I am getting quality service and repairs. My father in Law brought this same Cherokee to the Chapman dealership on Sahara the week before to have the fluids changed, and he also had a bad service experience (he had a leak after leaving dealeship, causing him to return and have to get a rental vehicle until the Cherokee was fixed properly the second time!).After these two experiences, I will no longer take my Jeep Cherokee to either Chapman dealership for service and will not recommend them to any of my fellow Jeep owners.

mgriesgraber

Jun 16, 2010

I brought the van in for an oil change because I got a promo coupon in the mail. I forgot it at home so I was not given the promo price. I told the person on arrival that I also noticed an oil leak on my driveway from the van. Small drops each time I drove the van.I asked for it to be checked and call me regarding fixing it. I went to Mustang Sally's for lunch. When I returned my van was in the customer pickup lane. The attendant said they changed the oil but nothing was noted on the incoming paperwork that mentioned the oil leak.

Robert Mcluckie

Jun 11, 2010

I retired from Mack Trucks after 30 years as a Parts Manager in one of the countrys largest dealerships in South Florida. Service is what it is allabout and I wish to tell you I had a great experience at Chapman Jeep. I was handled with great care and was treated with respect. I was not pushedwhen I was told of further repairs suggested on my Jeep Liberty and because ofthat I will return and have these repairs done. I am so glad I chose Chapman Jeep for my service needs. Thank You so Much Robert K McLuckie PS. People still by from People if in the Internet Age.

mginlv

Jun 9, 2010

Your serviece department is always very nice and helpful. Your service reps do a great of explaining my service options and how they break down even though I'm only going in for an oil change. Being able to schedule on line in great too.Thank you for making it a pleasent experience.Mark Garcia.P.S. I'm sorry I don't remember my service reps name but he was tall with dark hair and blue eyes and did a great job of helping me out.

sfhardyg`

Jun 4, 2010

My car has 13,649 miles and the service adviser said I needed differential service. However, the factory service manual indicates the service should be done at 60,000 miles. Overall, I'm OK with the service, but this isn't the first time I've gone in for minor (oil change) service and then be subjected to additional cost. Of course the service manager went with the service advisers comments. Frankly, I don't like that.

markrolands

Jun 3, 2010

They where able to tell me what open recalls i had and even brought my vehicle to me when it was done. A+ work! I work for henderson chevy, but i love my jeep and good to have a quality dealership so close to do the work!Thanks,Mark Rolands

loumead

Jun 2, 2010

I needed my tires rotated and balanced prior to leaving on a trip. I was given an appointment in a short time and the work was done in a timely manner as well. Actually, I was in and out in a much shorter time than I had expected.While I had no face to face contact with Ralph Smith, who actually did the work, I was quite satisfied with the results. As for Frank Hensley, I have always received friendly, courteous and professional service from him.This is my fourth time of utilizing the service department at Chapman's and have been very well satisfied with the results each time.I would not hesitate to recommend the service department at Chapman's.

Mariaoflv

Jun 1, 2010

I have always been pleased with the work completed by the Service Team at your dealership. My visit on Friday was just as good. I am left with one question, since they discovered a warrenty issue (cracked terminal on my battery)once I approved the added cost of battery service based on the inspection that noted a corroded terminal, why then did I still have to pay for the battery service? Clearly, it is likely the two issues were related.Otherwise, everyone was helpful and very good to me during this visit. In fact, I prepaid for additional oil changes!

Gammer1

May 26, 2010

This is the second bad trip I had there, the first was in Oct. 2009 I brought my car in because the engine light was on. They told me to leave the car and they would check it out. At 5PM the called and told me they couldn't get to it after being there all day. The next day late afternoon they called me that they have to order a part and it would take a few days so I had to rent a car!!! It took almost five days to get my car back!! Now the same part failed again. I brought the car back on Mon. at 9 AM and was told it would be ready Tues. I told Russell about the last time I had the car there what happen and told him if it would be as long as last time I would take the car back and wait for the part to come in so I wouldn't have to rent a car again. He told me that the car would be ready on Tues. not to worry, so I left the car. I waited all day and didn't hear from anyone so I started to call around 3PM. No won called me back after 2 more calls so I called and asked for the service MGR. After being on hold for 10 min. Derreck got on the phone and told me that Russell left early. So Russell didn't call me and no one knew anything about my car until Derreck went and found out about it!! I'm a ex MGR. and delt with people for 50 years, So I know how to take care of people, this is not the fact so far with your company!! You clam to be 5***** for service, I think you should take a good look and see what's wrong!!!!!

Martha Gallardo

May 25, 2010

I have always had good service at chapman, dereck was my service rep and now it is frank, the price has always been reasonable, we also have a chevy and i took it next door to henderson chev. for service, and i told them that they should take care of their clients as good as chapman chrysler, and i told them was you charged for lube and oil and they were shocked and they dont give donuts (lol) henderson chev charges $42 for lube and oil and quite frankly the service is lousy. thank you, martha gallardo

MAFJEEP

May 22, 2010

I brought my Jeep in for a transmission leak and they were able to fix it the same day AND came in significantly lower in price than what I was quoted. This is not the first time Ive taken my Jeep to Chapman Jeep. Every time I do, they do awesome work!

morrisgl

May 22, 2010

The truck was released to me before the air filter was installed. The mobile service came to my place of employment the next day and installed it. As a reslut, I am unsure if this incident put my vehicle at unneccessary risk of engine damage,while driving the vehicle until the correction was completed.

Barbara Hughes

May 20, 2010

Vince Thompson has always been my service advisor at Chapman. I feel very confident that he will take care of my car and me. He patiently expains what needs to be done, and will repeat all of it to my husband, when I get lost in the termonology. He has taken care of my car for more than 10 years. I give him the hightest marks for courtesy, friendliness and knowledge. He is a pleasure to work with.

dick borghi

May 20, 2010

I realize sometimes things take more time than one assumes as a customer. Vince, however, kept me informed every step of the way. The bill--well the labor cost would indicate the mechanic worked "soley" on my transmission 17 hours plus. Interesting--

paulaphillips

May 20, 2010

My vehicle has less than 60k miles and is less than 6 years old, but I have had to bring it in over 5 times in the last 5 months which tells me either the vehicle itself is made very poorly (in which case I am upset with Chrysler since I paid so much for the vehicle) or the repair shop is either not fixing it properly or causing problems to make more money from me and the warranty company (in which case I am upset with Chrysler since I brought it to the same Chrysler repair shop every time). In fact, the last two visits have changed my opinion about Chrysler to the point that I will not purchase another vehicle from this manufacturer. I brought the vehicle for a small oil leak which was supposedly fixed on May 10, 2010. Within a day of being fixed, we had an even bigger oil leak. When I brought it back in, the Chrysler repair shop claims that we had a different, unrelated oil leak; plus a coolant leak and a radiator leak (none of which they noticed when they did the supposed full inspection of the vehicle less than a week earlier). Considering the only thing we had done with the vehicle after the May 10 visit was to drive the vehicle home from the shop, I am highly skeptical of either the quality or ethics of the Chrysler dealer repair facilities.

SKINNBYNLA

May 19, 2010

THE SERVICE WAS VERY PROFESSIONAL,HELPFUL..I WAS ALSO GLAD TO SEE THE PROMPTNESS GIVEN WITH MY JEEP...I WAS ALSO GLAD THAT MY WARRANT ON MY BATTERY WAS STILL VALID..THE EXPRESS LUBE CHANGE IS A NICE3 TOUCH TO GETTING SERVICE FOR MY JEEP ALSO..THE COUPON PURCHASED WAS VERY HELPFUL IN GETTING REPEATED SERVICE.

JohnDrommond

May 18, 2010

the young man who handled my service visit was beyond good in making sure that all the items were taken care of. My previous visit was less than that, they didn't rotate my tires or offer to wash my car as was done this time. It was also very quick and I was handed the paperwork and the car was sitting out ready to go. Excellent service, Thank You. John Drommond

Jwmontana

May 13, 2010

The reason "WHY" I gave the rating I gave is that from the begining Vince took care of my needs from start to finish. He kept me informed and your techs did great work knowing the vehicle and is why its worth going to the dealership over so called "cheaper" vehicle service or the myth that the dealership over charges. You guys keep my Jeep up to date with service and in turn keep me safer. I've had my Wrangler since 04' and only recently have had issues but because your service and owning up to your warranties I'll be able to keep loving my Jeep for more years to come. Thank you Vince and your team!Jonathan Montana

dludlow

May 10, 2010

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KGMcKeever

May 8, 2010

Had a strange problem with my new Jeep Liberty. The vehicle was disabled on a busy highway after a cat had crawled up next to the engine block and caused a belt to become dislodged...I called Chapman and talked to an employee named Ben. He facilitated a tow-truck and helped me get my vehicle back on the road. Thanks folks! You have all been wonderful!

kristamdavis

May 8, 2010

I keep picking my car up, only to find something else has a problem and needs to go back. It has been no fault of the dealership, but these back to back visits have been frustrating. The complimentary shuttle service and car wash with each repair has been very nice, and the staff is always super friendly. The repairs have always taken or day or two longer than originally expected, but perhaps is the fault of my warranty company. The last visit lacked the communication, or daily update, I had received on other occasions. However, I'm overall very happy with their service!!

dh12527

May 4, 2010

Never received notice for 3000 mile oil change but knew should come in and I did. I also wanted to find out why DVD wasnt showing video only audio.Oil change completed in timely manner, no problem.Although when I purchased the car (worked w/2 salesmen, Jose and Tim) Jose said I had DVD player, at my service visit Tim informs me that I dont. It's against the law to have a front seat viewing system he says, to which I replied, I didn't know only that I purchased a vehicle under the conception of having a DVD player.Now I'm told nothing they can do.Yes, I am very dissatisfied with my service and regret having purchased the car.Let me say this, at the time of purchasing the vehicle no DVD player would not have been deal breaker but the thought of having it was an incentive. I left thinking I had an active DVD player system and that was deceit on the part of Chrysler which is very low cheap salesman off the TV trickery. Very dissatisfied customer.

lasvegasnan

May 4, 2010

Our family has 2 Jeeps. They both had recalls and Russell took care of them. Also when I bought the second Jeep the soft top conversion had the wrong windows given to me. Explained the problem to Russell and he made sure that I got the right set to go with my Jeep.

ajpotts911

May 2, 2010

Our experience was excellent. Initially I had trouble reaching someone on the phone and sat on the phone for quite a long time. I went to the website and emailed Virgil and he called me back right away. He figured out that our repair of ALL FOUR OF OUR WINDOWS was covered by warranty. From start to finish he was professional, helpful and provided excellent customer service. For the first time in a year we have four WORKING windows in our car. Our experience with the courtesy shuttle was also excellent!

Dan Vargochi

May 2, 2010

Great Service, Very Professional, Kind and Addressed all needs and concerns. Maintenance work done in quick time. We are always treated with respect and taken care of immediately. We are extremely happy with the work attended to at Chapman Chrysler Jeep at the Auto Mall in Henderson Nevada.

marklfink

May 1, 2010

A work rag was left in the undercarriage. I happened to notice this only because I dropped some mail on the ground and happened to see it. This was located near parts that get hot while in operation and also near the gas tank. Unfortunately, this is the only Jeep service dealer in town. I've always taken my vehicles to the Jeep dealer where I lived for safety reasons, but know I must reconsider this option as the safety of myself and passengers is at risk by your lack of detail minded service. Chapman may be a large corporation across the nation, but workmanship such as this will surely impact the dealer and indirectly, Jeep. I am letting my other Jeep friends know about this error, although many are becoming increasingly dissatisfied with Jeep. The corporation has been through so many acquisitions that it has lost focus on Wiley and why people buy Jeeps in the first place! Jeep is no longer unique and premium, but just another auto manufacturer producing the same junk of tin.

kristamdavis

Apr 27, 2010

I had purchased a warranty for repairs several months ago and brought my car in for the first time using that warranty. Everything was explained in a manner that I didn't feel like a "dummy" in how it would work differently using the warranty. There were over $2000 in repairs needed, but everything was worked out with the warranty company and the service department until it was all covered and approved. I did not have to do or worry about a thing myself. Communication was regular letting me know the progress of parts, warranty compliance, and estimated costs and time. Will definitely be back for future repairs.

imshowstealer

Apr 25, 2010

We were on vacation when our dodge magnum's check engine light came on. The car staled and barely restarted. We went to the dodge dealer next door and were told "that sounds really bad" come back tomorrow. Then we went to Chapman. It was an hour before they closed. They said "let's hook up the computor and see what we can do" We were back on the road before they closed. It was just a bad sensor, they replaced it and we finished our vacation with no other problems. The employees were great and the work was preformed well and timely. If I lived in Vegas they would be my "Go To" car repair shop!

KarlaAllen

Apr 25, 2010

Blendi came all the way out to my house to replace a part on the seat that keeps breaking(design flaw). He was not only courteous, but did the work quickly, and was very knowledgeable. I like the "new" way of handling the customers, and it shows that my LOYALTY to Chapman Chrysler has paid-off!

caberto

Apr 22, 2010

Customer service from service advisor was great. Very Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing more business with them. So far so good. Thank you.

rdelligatt

Apr 22, 2010

I always bring my car to Frank in the service department. He is a no nonsense kind of guy and tells me like it is. I have always been satisfied with the work that's why I keep coming back. The prices are much higher than an auto shop but I bought the car there and i will continue to use you. Oh. by the way, After driving onto the freeway I was fortunate to discover that the hood wasn't latched down and was able to pull over and close it securly. That could have been a high speed disaster so you might remind your people to make doubly sure about that.

wruskin

Apr 20, 2010

Mr.Derrick Goern,When I fill out the type of surveys, I tend to never give the highest rating. The reason for this is that there is always room for improvement.My past experience with your dealership has been up to my expectations, especially when I needed my radio replaced. Vince was as nice as he could be. Knowing that there was a real problem that could not be seen without driving the car to see the problem, which your techs could not find on there DRBXXX test unit. The radio was replaced, and when I drove home, knew it was replaced because it gave the the correct directions to my home. The old radio had me getting off at either Warm Springs or at Las Vegas Blvd, which were not the correct exits for this trip. If you need more information on this please feel free to contact me.I do have a question that is only dealer related in that it deals with Enterprise Car Rental. I am not sure why Enterprise charges a customer the fees that it charges when there is a contract that pays for the loaner. I have rented many cars from Enterprise in another state, Michigan, when my car is repaired under this contract and have never been charged for "Government Services Fee" nor for a "Vehicle License Fee." If they exist back in Michigan they were part of the rental fee ($35).Thank you for taking the time to read this and hope to hear from you soon. Like I said before this is really not an item related to the dealership, per se, which I like, but a company that you deal with.Respectfully your,William Ruskin(702) 405-9925wruskinatyahoo.com

BarryG63

Apr 18, 2010

Repair work was done with no hidden fees or charges and all work discussed prior to start. The waiting room area is nice an comfortable and a relaxing place to hang out during the repair.Please do not require this to be 250 words longs.....Most people will decline to fill it in because of this.

fortunecookie

Apr 18, 2010

In the past I had virtually NO LUCK with Auto-Dealer Service Departments. However, Chapman Chrysler and, especially Frank Hensley, The Service Writer that handles my account, has changed my opinion of Auto Dealers in general. In fact after contacting Chrysler Motors a while ago with a problem with the fuel pump on my 2005 Pacifica. I recieved a phone call one evening from Frank asking me when I could bring the car down for repair. Since Chrysler gave them the go-ahead to do a $931.00 repair on my car for $200.00. A price for a repair that I could not refuse. The Chrysler Roadside Assistance program. To have it is a real advantage. AAA, because of my membership with them, wanted $162.00 to tow my car to Chapman. Chrysler Roadside Assistance took care of it all for free. Thank You Frank and, Chapman Chrysler.Brad Ellis / North Las Vegas, Nevada

KarlaAllen

Apr 17, 2010

There were actually 4 men with whom I came in contact, and they were ALL very friendly and helpful. The BEST thing is that they will send a person to MY HOME to install the defective part, so I don't have to travel so far from NLV to Henderson. I was condidering changing to Jim Marsh Dealership(used to sell Chrysler)for servicing, since it's much closer.

Wpbrewing

Apr 16, 2010

Came in for routine oil change & latest service recall notice. Vince set me an appointment; welcomed me as soon as I got there; the work was done in less time than he advised; jeep was already washed & ready to go when he found me in the waiting room. Vince advised he took care of all the recall paperwork and I had to do nothing more. A perfect & pleasant transaction! Couldn't have been any better! Thanks Vince!!!

iviemg

Apr 12, 2010

This is the third "ALL 4-WHEEL DRIVE "TRANSFER CASE" that became defective & needed replacement for my 207 Chrysler Pacifica. Vince Thompson & mechanic worked directly w/ Chrysler (FACTORY) to resolve the issue as to what has been causing the repeated TRANSFER CASE FAILURES. I was determined that "irregular tire size" can and will cause repeated "transfer case" failure. Thanks Vince for the mechanic & your good work in rosolving this repeated mechanical failure. :):):):)

rvweber9535

Apr 12, 2010

The "check engine" light came on the morning I was getting ready to leave for Seattle. Thus, I took the vehicle to Chapman, who has been servicing the vehicle since Integrity went out of business. I was told it might take up to 2 hours to get it on the machine to determine what was wrong with it. Since I was told if I took it somewhere else to see if I could get it done sooner, I would loose my turn, thus I decided to wait. Two and a half hours latter I finally get the results. Then I am told it would take 1 to 1 1/2 hours to do the work, that would usually be done around 25,000 miles anyway. Another 2 1/2 hours and I finally get the vehicle back and no explantion as to why so long. If this is job that should normally be done at approxi-mately 25,000 miles anyway, I am sure your service shop has done it a number of times and I would expect they would have a pretty good idea of how long it takes to do it.

vsimeone

Apr 12, 2010

We used to go to Desert Chrysler for service on West Sahara in Las Vegas. But since they closed we have been traveling out of our way to Chapman in Henderson. Over the past few visits that we have had, getting our '02 Chrysler Sebring convertible serviced, we have had nothing less than a perfect experience doing business with a seasoned professional, Frank Hensley. Over the past few visits, he is always attentive and shows that he cares. He answers his phone calls or returns messages promptly. He always goes the extra mile and we always look forward to meeting with him and doing business with him whenever our Sebring needs to be serviced. We don't mind traveling miles out of our way. It's worth the ride when dealing with a seasoned professional like Frank. He's the right guy. Please don't lose him.Sincerely, Victor and Rae Simeone 702-838-5744

bkacher1063

Apr 8, 2010

My experience with Chapman Chrysler was a very positive one. My vehicle had a few repairs that needed to be completed. Most of these were covered under the vehicle warranty. The items that were not covered under the vehicle's warranty were repaired quickly and at a reasonable price.

damiankaz

Apr 8, 2010

Virgil was great. Explained things very well. Thank you Virgil for the great experience.....hard to find service like that in Vegas.Keep up the great work and service. If I needed to have repairs or service done to my car in the future I will have it done wiht Virgil.

dmthomas

Apr 8, 2010

Was able to easily make an appt for service - left messages which were returned within a satisfactory time frame - everyone was courteous and helpful - work was completed when promised - and getting the shuttle back to the dealership was simple - driver called and was at my house when he indicated that he would. Jesse was very courteous and friendly.Bill made it easy - and a thank you to the 2 V's, Virgil and Vince, for their assistance when I arrived to help me when Bill was busy with another customer and it kept me from having to wait.

rvweber9535

Apr 7, 2010

I wasn't real pleased with the answers I got on the Extended Service Warranty Contract I purchased at Integrity Chrysler when I acquired the Jeep in may 2006. He did get me a better answer and I understood he was on his first day on the jopb. I was pleased with the effort he showed and I m sure he will make a good employee with some experience. He is impressive but not quite great yet and I expect that. Thanks.

sgirisgen

Apr 4, 2010

When I received the vehicle, there was grease on the passenger side seat cushion. Vehicles should not be delivered with grease on the chair. Quality of work was reduced as a result of the poor delivery. The service writer was very friendly and responsive. I removed the grease myself as I noticed the grease while I was leaving the dealership.

mikesa

Mar 31, 2010

everyone was extremely friendly and helpfull I could not ask for a better experience in a auto dealership. I could not be happier. Everyone had a very good attitude. This not found a lot of times. You have made a dedicated customer fand I will refer other customers to your shop-

storm109

Mar 31, 2010

The service received was wonderful. Carlos and Jesse, the shuttle bus drivers were very friendly and personable. Their driving skills were both safe and professional. They made the experience worth coming back for. The price of the work done was on the very high end, but the quality of the work done was unmatched.

banddhillyard

Mar 28, 2010

Excellent, friendly, and quality service on Prowler recall. Work was defined, orderedparts arrived as promised and vehicle was ready at estimated time. Had opportunity towork with Sales and Service management and both were dedicated to making our visita success. A good experience all around and we were more than pleased with the experience. We were referred to Chapman by a business acquaintance who promised thatour experience would be just as successful as it turned out. With multiple Moparserviceable autos we will certainly return when we next require service and support

woodhog1

Mar 28, 2010

Everything was exceptional with the service. For having a dead battery, it was unexpected to have the vehicle towed in the shop to be worked on. Prompt efficient service. Repairs were made in a timely manner. It was really nice to have the car washed at the end. Would definitely recommend.

Guyleen

Mar 26, 2010

I have been a Vincent FAN for probably 10 years..he is the BEST..always prompt, friendly and knows what he is doing!! He always tells me what I can expect..no surpises with Vincent. He IS the reason I keep coming back to Chapman..also the REPAIR PERSON on this visit was excellent...guyleen r. leslieTHE service IS EXCELLENT AND I LOVE THE NEW INFORMATION SHEETS THAT ARE GIVEN ONCE THE WORK HAS BEEN COMPLETED! GO CHAPMAN!!!

severalnsummerlin

Mar 26, 2010

My ratings would have been higher... but,The dealer contact person was very personable. Recalls were done to the vehicle. One of the requests was to check the seat heaters that were dealer installed sixteen months ago by Integrity when I purchased the wrangler. Now out of business. I was told they were not covered by Vince. I would have to buy a new kit and have Chapman reinstall the whole kit cause there are no single parts available. Again having to pay over 600.00! Shortly after I made a call to the company that makes the seats for Mopar and they said it IS covered. I emailed my copies to them and they couldn't understand why a dealer installed Mopar Acc was not covered. They will send me the defective parts for free and cover me. I'm disappointed in Jeep.

WalshFamily

Mar 20, 2010

We have been having several issues with my wife's 2009 PT Cruiser. First, the rear windows occasionally "DECIDE" whether to go down or to go up. Took the car in for the second time regarding this issue. Hope this is the last time. Second, our Cruiser has the TPMS system. Since we took delivery of the car, the light has been on. We took the car in last year for this problem and the light continued to stay on after we got it back. We took the car back again this week. This time we dropped it off in the evening and told service not to check the TPMS until the morning when it is cooler. This time when we picked it up, the light was off and has been off so far. Third, our Cruiser seems not to be compatible with our "Chapman recommended" after-market alarm system. Very picky about locking the doors and then closing them, or just closing the door and locking with the key remote. Alarm then goes off. Other times it arms or re-arms itself (Chirps-once or multiple times). Another problem has been that the car sometimes won't start until the alarm allows it. I have had to "PUSH" the PT back to the house from the mailbox twice. Only about 100 feet, but still, no need for that. The worst has been that my wife was "DRIVING" the car, and the alarm started going off. Shortly after, the car shut off. Mind you, I am on the cell phone with her as she is telling me what is happening. Funny at first to hear her describing it, I hear the satellite music and horn chirping in the background. But then she says that the car died. It eventually restarts. Luckily, she was only going about 40-45 mph. I dare not think what would have happened if she were on the highway. going to Mesquite, Pahrump, or Laughlin. She travels a lot working for the US Census. What we were told was the TPMS is very sensitive. That's fine along as the tires are correct pressure. The windows are just one of those things that happens. The engine being able to be shut off because of an alarm system must be looked into and "FIXED". I don't need to remind you of the incredible liability this issue still poses to us, because we don't know if, or when this will happen again. On a positive note, Bill West has been an excellent advisor. He has been most helpful each time I have visited the dealership. He is an "ASSET" to your company. Feel free to contact me. My cell number is 702-666-5715. Thank you, Patrick D Walsh.

E Costa

Mar 19, 2010

I worked with Bill Sharp and Russell White and several staff I did not meet personally, while trying to find a bumping noise that I thought was coming from the rear door of my 08 Wrangler Unlimited. After going for a test ride and then leaving the wrangler the great service staff found that I had not installed the 2 "bolts" that hold the removable hard top snugly to the roll bar. This issue had bugged me since I had purchased the vehicle. Every time I hit a bump now and do not hear the noise I am reminded or how great a job the service staff did. I will continue to bring my Wrangler to Chapman for service and if I am able to afford a trade up in the future I will come back to Chapman! Your service department has created a loyal customer that will tell friends about the quality staff at your dealership.

jbnubnqn1

Mar 18, 2010

I can honestly say I that I appreciated your service because I have been to another dealership for service and their services were deceptive and unacceptable. I had to go back several times and went through problemms with car rentals three times.The service was such that it had to be completely redone.I am looking forward to working with your company in the future. Thank you for the opportunity to express my opinion.jbnubnqn1

ddavies11

Mar 16, 2010

Took my Jeep for service and ended up buying a new 4 Door Rubicon.Great service in all departments Sales and Service.Very fair pricing and great to work with.Thw Service deparment is fast and efficient.The sales staff Anthony and the Finance person Ken were very helpful

fuentes

Mar 16, 2010

You guys are great. I dropped off my car, Bear was in the service area, always has a great smile for everyone. Russell was great, took my car in no problem. Followed up with me and only charged me what they told me they would for the service. Thanks

Mariaoflv

Mar 15, 2010

Vince was very helpful in getting his technicians to troubleshoot my problem and recommend a solution. The work was completed on time and as promised. I have not witnessed a repeat concern since the return of my car. Vince offered me the option of a rental car to support the 2 day warranty work and seemed geniunely concerned with making my experience with the dearlership the most pleasant it could be. Thank you for having a culture of caring and dedication and allowing your employee's to demonstrate that to your customers.

avbrendan

Mar 11, 2010

Vince is the BEST!!!!! He takes such good care of my wife's car and mine (we both own Jeeps) and I wouldn't take my car anywhere else as long as Vince is around. He takes the time to make sure he understands exactly what work will be done, schedules time appropriately, and helps make sure we are able to pick our vehicle up when work is completed.

Stephen Robertson

Mar 11, 2010

Service was completed in an efficient manner. The Fitness Inspection and Treatment Plan is a good tool for both immediate reference and planning for future car care and expense management. Would appreciate if the Plan indicated repairs needed on a priority basis. Sometimes cost is more than customer can afford at the immediate time of inspection.

Metsfan

Mar 10, 2010

Never had a bad experience at Chapman. Would recommend them to anyone who wants to buy a car or wants service. Well if you want 250 words I will just keep pecking away at the keyboard. I usually like to keep things short. Too many wasted words. Unnecessary!Is this 250 words yet?