Used Cars for Sale at Chapman Honda in Tucson, AZ

Jenifer Land

Aug 17, 2021

Purchased my car several months ago and also a service package. Went in for my first oil change and service check. Despite the initial long line, I was checked in quickly by Matt. He gave me an estimated time frame for my wait, checked in and let me know status SEVERAL times during my wait and even washed my new car before sending me off ahead of his projected time frame. Highly satisfied and Matt was very nice, friendly and explained everything that was checked and what to expect in any upcoming service checks. Thank you! Oh and ... my scheduled service advisor was out the day I arrived, so Matt took my appointment in addition to whatever else he already had on his plate that day. Very effective and efficient process.

Dustin Miller

Sep 27, 2021

Do not buy used !!! And if you do they will offer you a $3500 extended warranty which I purchased and now they won’t help me with my car! The last time I took it in for two issues and they had it for two weeks and did y touch it didn’t diagnose it didn’t fix it and they never called me to let me know I needed a new battery so I went to see what’s up and they said my car was at dodge with a dead battery. And that’s it I had to wait for them to jump start me so I could leave and go buy a new battery the. It still had the other problem that they didn’t fix so I had to go back in and do the whole thing over again and now it’s been about a month my fuel gauge isn’t working my car is buttering when I accelerate and I’ve called them twice and left messages talk to the service department who said a service advisor will call me back and that was a couple weeks ago and he won’t return my calls they won’t call me back they won’t help me my advice to you is do not buy used . Me I take really good care of my car I just can’t afford to take it to a mechanic who actually wants to help

H J Melnick

Jan 6, 2021

Went in for an oil change, she came back wit a service report. Amongst the items was a need for a new battery. I had purchased one from Chapman in June 2017. I asked her if my old one wasn't still under warranty, which had to look up. She said it was, and I asked how much, she said $20.00, service fee. I said great. When I got the bill there was an extra $55.00 plus tax. She said the battery was pro rated. I asked why she did not tell me that in the first place? No answer. So even when you ask a question, don't expect complete answers. So my rating for Chapman Honda has gone down.

Jason Odom

Jul 22, 2021

Made a 10:30 appointment to hansle a recall update, that was supposed to include a ride to my job. Mr R implied that this was going to be quick so I he told me I should just wait. I agreed as my plan had been to wait if was an hour or less wait. Otherwise I had work to do. After an hour of waiting I asked Mr. R how long it would be. "20-30 minutes", was his answer. So I waited another hour and 45 minutes and still nothing. Finally Mr. R decided to come into the main area to talk to another employee and as he was leaving he noticed me, walked past me, and then apparently remembered he had been my contact. About 10 minutes later my car arrived. Mr R had sent someone else to hand it off. When I got in my car the heat was so intense, on an 85 degree day mind you, that I could not touch anything. My guess is Mr. R might have been honest about the 20 -30 minute time period but apparently forgot about me and the car likely sat out in their back parking lot for 2 more hours. I won't be back to Chapman.

David Kannenberg

Sep 12, 2020

Very professional