Used Cars for Sale at Chapman Hyundai in Phoenix, AZ

mikehayton

Nov 10, 2016

Worked quickly. Got me the car I wanted at the price I expected and got the financing taken care of quickly as well. Good experience.

lucasr378

Nov 8, 2016

Justin Creasy was very professional and helpful during my car buying experience. He went above and beyond in helping me solidify the deal with the dealership. Thank you, Justin.

village_rentals

Nov 7, 2016

Cannot remember the salesman we were placed with to buy the car but he was not very professional. The gentleman that did our final paperwork also acted like we were a bother3(76)&at&65;;:,))7$&&atat$)))!$)((?&))))$!&&))$$&$&&

kellylaw

Nov 5, 2016

Experience was very positive. Justin was very professional , nonaggressive which was appreciated . Justin listened to our needs showed us several cars was very patient with the test driving . I appreciated the fact that after I chose the vehicle I was interested in the financial negotiation was very streamlined and efficient. This is the second vehicle I have leased in two years, I will definitely continue doing business with Chapman and will recommend Justin as a leasing agent .

burnettandburnett

Nov 4, 2016

Arrived at the Dealership, fairly certain of my decision to buy out my lease on a 2013 Elantra and had a choice not to do so. I was shown why this was not the best choice I could make for my particular situation. I left the dealership with a new lease on the vehicle I wanted and a deal that was absolutely comfortable for my needs financially. There was a complete effort to make this workable for me and it was done without overt pressure, but good listening and a plan to succeed in the sale. Thank you, Jonathan.

dorton

Nov 1, 2016

Always feel respected and appreciated at Chapman Bell Hyundai--whether I am coming in for service on my vehicles with Justin or whether I am purchasing a new vehicle through Nick Nicholas. Chapman has the best customer service around --hands down. This is car #3 I have purchased from Chapman---the 2009 Elantra is still running strong! Finally got the car I have always wanted with this beautiful Sonata Limited...LOVE IT!

Garcia family

Nov 1, 2016

The staff made us feel like family, no pressure,just perfection, I would love to send everyone there for any type service they don't push into any fast decisions they help you get the best deals.

rnelinks

Nov 1, 2016

If you want a great car buying experience without all the normal hustle/bustle just go to Chapman Bell Road and see Rafael Felix. My experience at the dealership was top-notch and it was smooth as silk!

alcocer.hzlys

Oct 31, 2016

Want to thank everyone at Chapman because they were all so great, but special thanks to Rafael. Rafael is always amazing and reason why I keep coming back to this location.

lang.jefner

Oct 31, 2016

This is my second Hyundai and I am very pleased with the dealership, the vehicle and especially my salesman; Rafael Fleix. He was professional, kept me up to date on my vehicle. I really had my heart set on getting the vehicle that I wanted, color and AWD. The dealership searched the dealer network and could not locate the vehicle that I wanted. The dealership ended up ordering it directly from the factory, which shows you that the dealership cares about customer service. Thank you for having a great salesman like Rafael. I will definitely be purchasing another Hyundai in the future.

missbring

Oct 31, 2016

I recently purchased a new car from Chapman Hyundai and it was a very good experience. After testing out several cars with the help of Mike I found the perfect car for me. I appreciate the help from the team.

nicole9288

Oct 31, 2016

Loved. Loved. Loved my experience. Sales person was fantastic!!!! I am so happy with my purchase. I will be a return customer. Everyone was so helpful and made the experience very pleasant

jcastro1018

Oct 29, 2016

If the Genesis had a three star badge on the hood it would be priced $15000 more on the sticker price. It's the quietest automobile that I've ever owned. Raphael did a great job and followed up with me in a friendly and professional manner.

mikenewt

Oct 28, 2016

Overall I find the car buying process to be high pressure and unpleasant. I feel that the car buyer has to be his/her own advocate.

mary37

Oct 25, 2016

WHEN I PULLED UP, THE SALESMEN WERE SO COURTEOUS. I TOLD THEM I WAS HERE TO SEE CHACE AND DAVID ESPINOSA. SHOWED ME THE WAY. THANK YOU.

sandys4771

Oct 24, 2016

This is a great place to shop for your next vehicle. They have a lot of models to choose from, and if you don't see what you like ,they will find it for you right away . They will get you financed and they treat you with respect. It will be a good experience for a change . I will definitely recommend them to anyone shopping for a new or used car. Thanks again guys. Sandy S.

bigzay629950

Oct 23, 2016

I was impressed and had a smooth transition from having no car. The staff was wonderful and it was a quick and easy process to get me in a vehicle.

arangeliarodriguez

Oct 21, 2016

Absolutely the best dealership and salesperson I have ever encountered. After my experience I will continue to deal with Chapman Hyundai and recommend them to everyone I know

Frank Landino

Oct 21, 2016

We have purchased vehicles from this dealer in the past and that's why we keep coming back. The entire sales staff and including service department are friendly and helpful. Rafael Felix is extremely knowledgeable as well as patient in explaining the operation of all the new updated features. He walked me thru and showed me how to turn on the guidance features (and turn them off if they drive me crazy) as well as other stuff I would need to know like the door lock selection options and just a lot of other stuff. He also took the time to par my phone to the vehicle. He is truly a blessing. There is just so much stuff I don't understand with the new technology but he took the extra time to explain things to me so I would understand.

mgsimm

Oct 21, 2016

The sales staff was very interested not only in selling a vehicle, but making sure we got what we wanted. It was a very satisfying experience and we are very pleased with the car.

kathyj1178

Oct 20, 2016

I had been looking into buying/leasing a Genesis Coupe 3.8l for months. I didn't think it was a reality but my car that I ended up trading in started to go out part by part. I had run the number months back and it didn't seem like a feasible option. I decided to go back to looking one last time so I called ahead and asked if they had the car I wanted, they didn't but they said they could get it from a different dealership. I had already test driven the 2016 Genesis Coupe so I knew I loved the car. Everyone who worked with me did what they could to make it possible for me to get the car I've always wanted. They checked up on me before and even after I got the car to make sure I still loved it and didn't have any issues. The few issues I did have (cosmetic problems from the dealership they got the car in from) they fixed right away and are still in contact with me about any issues I do have. Definitely recommend Chapman Hyundai over all the other Hyundai dealerships I had visited. I had gone to 3 other Hyundai dealers and I didn't feel important at any of them. Even though I am young, Chapman Hyundai treated me like they did any other customer and didn't shrug me off as 'some kid' which happened to me at all the other dealers. All in all it was easier than I thought it would be. They made it very painless and inviting.

monica.johnson

Oct 20, 2016

I was looking for a used but dependable vehicle. I was referred by a family member but went online to see what my options were. The application was simple online and I was approved in minutes. I chose 3 vehicles and spoke with the rep about each one. I was very clear on what I was looking for - price range, payments, etc. and Mike had it all worked out before I got there and had the car waiting for me to test drive. The longer portion was waiting to see the finance person and signing but everything else went pretty smooth. If you see something online, be specific when you get to the dealership and take your time. If a dealership gives you a deadline to purchase or get a certain price, then go somewhere else. Do what's best for you and your situation. Also, pay attention to the ** on the prices and read the description. Two weeks later, I recommended this dealership to my daughter based on my experience and she walked away with a brand new car as well. They recently called her back to let her know they were able to lower her payments -that's great news to have, especially before your first payment is due!

rickearheart

Oct 20, 2016

The staff were friendly, efficient and knowledgable . Made our experience pleasant. Michael cialdella was very patient with us. We feel very pleased with our decision thank you.

sradulo

Oct 15, 2016

Very helpful. Ross even sang to us in Serbian. It was a nice experience. Not pushy at all. Came in to buy used but Ross pointed out all the rebates, ended up buying a new vehicle

carminepar5

Oct 14, 2016

Kuddo's to the staff at Chapman Hyundai for enabling my wife and I to experience an awesome ability to drive two fine automobiles. We will spread the good word about your dealership.

markjaycox1

Oct 14, 2016

It's a car dealership. It's you vs them. You already bought the car, so just take the survey and help the salesman make some money

tommytanoose

Oct 14, 2016

Excellent is a word that expresses the feeling one gets from being treated like someone special, and important. One can quickly determine if they are being treated like a number (just go to any Government entity for service, and you know that feeling) or being truly respected and appreciated. I got that feeling of respect, and appreciation while dealing with the Chapman Sales & Service team. They did everything & more to get me the exact vehicle I wanted, no waste of time, and condescension was experienced. I appreciate a good team, and I feel no buyers remorse after the Sale because I know I can count on them it necessary. I Therefore Give this buying experience, and those who made it possible at Chapman a rating of "EXCELLENT". Tom Larson

Drystew

Oct 11, 2016

Great service Great employees Oil change and tire rotation done quicklySecond service as good as firstLooking forward to next visitLove it here

cl_johnson2

Oct 9, 2016

Very good experience dealing with Rafael and the Chapman team. As transparent and straightforward an experience as I have had, and I was treated very fairly with both of the vehicles I bought. Would definitely come back in the future.

tganderson1991

Oct 9, 2016

My Sales person Rafael Felix was extremely helpful. in addition to showing me all of the cars features, he made offered to lengthen the term my loan which lowered the rate. Outstanding! Also, he offered to assist me in setting up my phone to Bluetooth and installing my new license plate. Rafael is and always will be absolutely amazing! 10/10.

dennishierjr

Oct 8, 2016

Ross avedissian was very helpful. He showed how much he cared about my family. He went above and beyond for me. He changed my whole life and he helped me get out of the rout I was in. I am so thankful Ross! Greatly appreciate him.

fsslater

Oct 8, 2016

This was the best car experience I have had! Ross was amazing and went above and beyond to help me. He even stayed late to make sure I was satisfied.

jazz2shane

Oct 8, 2016

Wonderful experience ! I'm sorry, but I filled all this information in on the last screen ? This is my second Santa Fe Hyundai Sport, the last one was totaled in a car accident and my grandson walked away unharmed, so I believe in the body safety! After all was said and done I feel like "Nick", Rafael and myself are all good friends ! Everybody at Chapman Hyundai is very helpful, friendly & professional ! I was offered an optional sealant for the inside and outside of my vehicle so I took advantage of that. I want to thank Nick for getting me a discount on this option! Overall everything was groovy ! Sincerely, Vermillion Litchey

nickt83

Oct 8, 2016

Love my new Hyundai! Excited for all the new room I have with my Tucson! The dealership took good care of me and made me a honest and fair deal.

slortega43

Oct 6, 2016

I want to review Chapman Hyundai as an excellent car dealership. The gentleman who worked with us in buying our car, Ross Avedissian, was great and we highly recommend him! I have never had such a pleasurable car buying experience. Thank you!

suewht

Oct 2, 2016

Everyone was professional, helpful and very knowledgeable about my new car. Rev made sure I knew everything my car could do and was great on doing following calls to make sure I wasn't having any problems.

t_snyder11

Oct 1, 2016

Great job! Very helpful, and was there to serve the customer! Has called me directly to make sure everything is going good and I have no other questions.

alvarezphilip

Sep 30, 2016

Rafael Felix did an excellent job on fitting me with the right vehicle that met both my financial and personal needs. Rafael was very honest and straightforward throughout the entire process, and did not make me feel as if he was just trying to make a sale. He displayed personable qualities that is rare to find in the dealership business. I feel extremely privileged to have had him as a salesperson as he walked me through the first time car buying process. i will definitely be sure to recommend chapman Hyundai and Rafael Felix to anyone looking to buy a car. Outstanding service was evident in my car buying experience.

carmen81088

Sep 30, 2016

Rafael Felix was a great salesperson to work with and we were referred to him by a previous customer of his. We were considering a different vehicle at first, based only on online shopping and he was able to help us get into the right car for our actual needs. He explained everything about the car in a clear and professional manner. He called to check in with us after the purchase to make sure everything was going well and that meant a lot to us.

itshikemike

Sep 30, 2016

I purchased a 2015 Hyundai Veloster non turbo in an automatic and came back this month in September a year later to purchase the turbo in a 6-speed manual. I could not possibly imagine anyone buying a different product with only a 36000 mile warranty and not the 60,000 mile bumper to bumper warranty, in the 100000 mile powertrain warranty that Hyundai offers. Chapman Hyundai provides excellent service and does not pressure in any way shape or form with a no-brainer to go there. I will absolutely in two years go back to Chapman Hyundai and by my next vehicle for those very reasons.

jafravic

Sep 27, 2016

My experience with this dealership was excellent. Everyone was very professional and yes, I plan on having my car serviced as well through the dealership. Thank you.

sneha.lele

Sep 27, 2016

Our sales person Rafael Felix was helpful, resourceful and made it easy for us to take a decision. All the paper work was done promptly without any hiccups.

blanch3000

Sep 25, 2016

Had a great experience at your dealership, you have a customer for life . They were very attentive to my needs and answered all my questions and kept me in the loop so I understand the whole process.

Upgraded!

Sep 25, 2016

David was a pleasure to work with I definitely recommend seeing him if you want honest and genuine service!! I love my new upgrade and he did everything to make sure that I did before I left. Everybody I came in contact with was accommodating and easy to talk to. Thank you David!

albert_luzietti

Sep 24, 2016

excellent service in all departments, I am a repeat customer that has worked with the service depart. as well as the sales department and have been in sales and management of dealerships for thirty-five years.

bjdrwall

Sep 24, 2016

A comfortable and pleasant experience. I feel I would be welcomed to return if I had any more questions about the car. I was treated with respect and patience.

brn2tch777

Sep 24, 2016

Veda made this transactions spectacular! She was extremely professional, yet treated us like family. Her main focus was our satisfaction. We tried a competitor first and she worked diligently to make a deal where we were completely satisfied. She was truthful in all communications with us.

garshr123

Sep 24, 2016

We were happy with the car buying experience from start to finish. Rafael is a true professional. He explained everything in great detail and was never pushy.

DALON0

Sep 23, 2016

Although somewhat complicated after all was said and done we are very happy with our purchase. This was a hard sell on both sides but with negotiations we finally settled on the deal.

sandi.borys

Sep 19, 2016

We recently bought a 2017 Hyundai Santa Fe Sport and absolutely love everything about it. The room inside the vehicle is wonderful the seats are comfortable and the engine performance is great. The ability to utilize three different driving modes of regular, eco, and sport make the ease of use even better. We highly recommend it!

1234hmm

Sep 15, 2016

I had a great overall experience and I am super happy with my new car and the experience I had at Chapman Hyundai, I will for sure come back if I need anything.

jafravic

Sep 15, 2016

I didn't even get through the door and someone was already calling for my salesperson. Excellent Dealership! Very attentive and all were very nice.

horselover0903

Sep 14, 2016

This was my first time buying a car and my experience at Chapman was excellent! The customer service was great because they truly do care about their customers. Rafael Felix is definitely the guy to go to if you want to buy a car, he was so genuine and truly cared about making sure that I got what I wanted! Rafael and Johnny Rodriguez also made sure that everything was affordable to me and made sure they could get me the best deal as possible. My overall experience at Chapman Hyundai was amazing and I would for sure recommend it to anyone looking for a car.

jeffreykilcline

Sep 13, 2016

This was the fifth car I have purchased from Chapman on Bell Road. My salesmen was kind, and helpful. Never felt any sale's pressure here at this dealership. The finance person worked with me to find a payment plan that would fit my budget. I left the dealer with a car I love to drive!

redroses51510

Sep 12, 2016

My husband and I had a great experience purchasing our 2017 Hyundai Elantra. Ron did a great job with helping us to decide which vehicle would fit our needs. We went through many test drives to help us to decide which vehicle would work for us and Ron was very helpful with answering the many questions we had about the vehicles. We had a Great experience and we want to say, Thank You!!!!

sjoy1954

Sep 11, 2016

Customer service at Chapman Hyundai is very good. My buying experience was enhanced by Ross's friendliness . Total time at the dealership was about three and a half hours. Less than most car buying experiences in the past.

cleveland.mj

Sep 10, 2016

The salesman and I did used my wishes and needs in the vehicle. Not being on hand they worked with other dealerships nearby to trade to get what I wanted. One dealership refused, the second delivered a.vehiicle that I waa more than pleased with.

marchetti260

Sep 10, 2016

I was treated professionally and enjoyed the way the sales price was addressed. No high pressure sales techniques, just honest discussion. This is how auto sales should be conducted.

falling.down

Sep 9, 2016

Rafael, or salesperson helped make our lease of a 2017 Santa Fe a pleasant experience. Ask for Rafael when you drop by to shop for a new Hyundai.

charles.scinta274

Sep 8, 2016

I worked with Rafael Felix and Duane Philips to purchase my new Hyundai Elantra. I called the store and I spoke to Rafael and asked him if I could come see him about trading out of my Elantra and he said sure what time could I come in. Rafael made it a very pleasant and painless process. I will recommend Chapman Hyundai to my friends , you will want to only deal with Rafael when you get there!!

homeservicer

Sep 8, 2016

The experience was excellent from beginning to end. All follow up on any issues were handled swiftly and better than expectations. I will be recommending Chapman Hyundai to all my family and friends.

keanugoodwin

Sep 8, 2016

What a great place to buy my first car. Definitely a great enviornment you and anybody else would be very pleased with. Ask for Ross too while you're at it.

Ride4life12

Sep 8, 2016

This dealer ship was one of the few that actually gave me pricing over the phone the first time when speaking with them about my situation. Although they were not the cheapest at first they were up front with what they could do and did not try to sell me. In the end their price was extremely competitive and sales manager was awesome.

shannondineley

Sep 8, 2016

Great dealership. Sales folks aren't pushy and are very willing to go the extras Mike. I live in Tucson but will make the trip to Phoenix for service appts.

sonya.hill37

Sep 8, 2016

They do there best to help you find the right car to fit your life style , everyone is friendly and Vita has called to see how I'm like my car and if I need anything just let her know. Very good service!!

stefflala127

Sep 8, 2016

I am happy with my car, I was told mpg would be about 38 to 40 the highest I got to was 48. Excellent. This is for for hwy miles.

coachjoe47

Sep 7, 2016

Getting a 2016 Tucson from Chapman was the best car buying experience of life and I highly recommend your dealership and Veda to my friends.

lindatrujillo1950

Sep 7, 2016

Thank you Ron for your kindness and caring manner. For taking the time to help us chose the vehicle we wanted, even tho I really would have loved the more expensive car that my budget could not purchase.

jasonedwardt

Sep 1, 2016

Veda was the perfect person to sell me a quality car from Chapman in and effortless, pain-free manner. Veda made the customer experience very enjoyable and ensured that I understood the specifics about the car, the warranty, and the service available. She was just terrific.

victoirajiuditta

Aug 24, 2016

Veda rocks and is extremely helpful! Jamie and Justin are always so friendly at service and also extremely helpful! And JD the manager is professional, nice, and answers all our questions! We love this dealership and feel so lucky that it's close to home!

oscar4056

Aug 23, 2016

Highly recommend this dealership I have driven Hyundai cars for several years now. My wife and I love the cars. Our sales person Rafael Felix was extremely helpful in every way.

bllswain

Aug 19, 2016

My overall experience at Chapman Hyundai was very nice and exciting. The staff at the dealership made me and my wife feel very comfortable. The staff gave refreshments while we were there. Everything we wanted to know about the Sonata Sport, the staff informed us.

cyclones77

Aug 19, 2016

Great place to buy a car with great service! I will be back and would recommend to anyone. Except to a stingy customer who expects way below the value of the car. I have used this dealership before I purchased my car and they have always had the family feeling. Thank you chapman.

jonathanmoreno68

Aug 19, 2016

Staff isnt pushy and are very helpful. Makes you feel that they care about you getting a car you want rather than making it seem they just want to sell you a car.

justanotherguy

Aug 19, 2016

This dealership provides a friendly and non-pushy sales staff, willing to negotiate in good faith and obtain the best retail vehicle price for their customers - offering all applicable rebates and promotions, as well as fair discounts from MSRP. It was a pleasure to NOT be put through the typical "sales process" that exists at virtually every other dealership we visited. "J.P", our F&I representative was also very professional and helpful in obtaining financing and additional options.

sumermiller

Aug 19, 2016

My overall experience was a 10/10. Mike, the car salesman who helped me get exactly what I wanted in the appropriate amount of time. I couldn't be happier with my experience at this dealership. I will definitely be recommending anyone and everyone to buy a car from this dealership and especially to go see Mike he is awesome and the best car salesman I have ever dealt with. Thank you Mike!

jamm279

Aug 18, 2016

We received excellent service and everyone who helps were very honorable and friendly. The process was so quick and easy. Definitely made the hassle of buying a car more pleasant. I would recommend this dealership to anyone looking for a car. Overall experience was amazing.

mruzich

Aug 17, 2016

My sales person was Rafael Felix. This is the second Santa Fe purchased with his assistance. If it wasn't for Rafael I would not buy my cars at Chapman Hyundai. He is not pushy. He listens to my needs and goes out of his way to meet as many of my "wish list" wants and needs as possible. Little things such as paring my phone, taking the plastic wrap off of components, installing my license plate that would take me time come as almost second nature to him. In my opinion, he is the SALESMAN of the YEAR!! As good as Rafael is, the Finance group is the exact opposite. After a signed contract, due to Johnny Rodriquez error, I was forced to accept a deal that is costing me more money. Also whether it was Johnny or JP, someone dropped the ball and I received a call from Hyundai Finance that I would be sent to Collections since I had not paid my monthly installment loan on the car that I traded in. Next time I decide to buy a car, I definitely will have to think twice if I want to work with a Finance group that should be rated a minus 10!

saayeha

Aug 16, 2016

Representative that helped me tried his best to meet my needs and purchase a new car. I am happy with the car i have and comfortable with my monthly payments

mrrwhill

Aug 15, 2016

Our salesman, Felix Rafael was top notch. He has made several follow up calls to help us in any way possible. This is our fourth Hyundai and my wife's second Sonata. have a Genesis. With the exception of the dealer being very far, from or home, I would still use them to purchase another Hyundai. However, I may use a closer Hyundai dealership for future service needs. EXCELLENT EXPERIENCE!!! Ron Hill

obrien.pattie

Aug 15, 2016

An A+ dealership. The staff from showroom to financial department very professional, knowledgeable and focused on customer needs. We have purchased 2 cars within the past 20 months, and have referred someone as well.

burttlebizman

Aug 12, 2016

Had a great experience with Rafael and Johnny!! They made it happen when I thought it couldn't be done. I love my fully loaded ultimate Santa Fe!!

gabriel_pollo10

Aug 12, 2016

I am really thankful for my new car I haven't had any problems with it, the 2 persons that helped me were very friendly especially rob he did a amazing job answering any question I had.

robinhood515

Aug 12, 2016

There was no going back and forth with the price. we told them what we wanted to pay, and we did. It was the quickest process of buying a car that we have ever experienced.

alicezahne

Aug 11, 2016

We were greeted by Jason as soon as we arrived "what color car can I get for you"? Our 4th purchase we're very happy with,

rosegallegos66

Aug 10, 2016

EVERYONE WAS PERFECT AND COULD NOT OF BEEN ANY NICER AND VERY PROFFESIONAL- NICK TREATED ME WITH SO MUCH PATIENCE AND GAVE ME EXACTLY WHAT I WANTED AND I FELT NO PRESSURE FROM ANYONE LIKE OTHER DEALERSHIPS THEY TREATED ME WITH RESPECT BUT MOSTLY PATIENCE AND I WAS NOT RUSHED THROUGH THE PROCESS AND UNDERSTOOD WHAT THEY DISCUSSED WITH ME AND THEY EXPLAINED EVERYTHING I WILL SHARE THE GREAT EXPERIENCE!!!

sujiki52

Aug 10, 2016

He is very kind, friendly. And he make me comfort and easy. And he never gave a press to sell his vehicles, to sell more options.

jshorr

Aug 9, 2016

I had an outstanding experience. David and Duane were honest , polite, and informative. I will refer my friends and family to Chapman Hyundai. No pressure , great experience.

teriehorn

Aug 8, 2016

My salesperson Rafael Felix was extremely helpful in addition to showing me cars!! He made the process very smooth even though my child was not feeling well.. He was very helpful with showing me the car features on the radio. I would recommend Rafael Felix to anyone looking for a car!!

irmainescott

Aug 5, 2016

The gentleman's name that went over all setups and workings of the vehicle was Pat. We don't remember his last name but he did and excellent job of explaining all the features of the vehicle. He was very patient an polite.

alysoncoker

Aug 2, 2016

Made purchasing a vehicle easy! Met all of my expectations and never tried to push anything additional. Very professional and excellent at what they do.

shellyernst

Jul 30, 2016

I would definitely recommend this dealership to everyone I know. Mike Cialdella was my salesman and he was excellent. When I got to the dealership he asked me what I was looking for in a car and what was important to me. When walking around the lot he showed me cars that had the things I wanted. I was really happy when I saw the Hyundai Veloster. I loved the car and it had everything I wanted. We took it for a test drive and I fell in love with the car. The next part was getting the numbers to work. Well I have to say they did a good job with that as well. They gave me a good trade in for my car, kept my payments where I wanted it, and got my interest rate way down. I couldn't be happier. Mike even called me a couple of times to see how I was liking my car and to see if I had any questions or concerns. I have bought many cars and no one ever called to see if I had any other questions. I will definitely be back when its time to buy another car. I give Chapman Hyundai 10 stars

virginiaw37

Jul 30, 2016

this is my second Hyundai and that is because I love the cars they sell. Justin in the service department is always there when I call him for any problems.

ehtunali

Jul 29, 2016

Except finance department, I'm very satisfied. Finance department does not accept my 1K.check next day payment in & 25,000 trading. On the other hand the people I met were very friendly, Rafael Felix, Duane Phillips, service department and part department guys. Especially R. Felix was a real professional, he explained to me all the futures, technical capacity of my new car on the road test. Finally I can say I'm content from your company and I'm hoping to be happy in the future in our relations.

jennifer.tanler

Jul 26, 2016

Mike Cialdella was very helpful with finding me a new car. Mike and Jim both have stayed in contact with me to make sure everything is going good with my new car.

jensenfamily1

Jul 26, 2016

Thanks for taking care of us over the years! The only thing Hyundai could do better is to ensure their cars retain their value better.

lynda.hepp

Jul 23, 2016

The dealership as well as Rafael were great to work with. From the way I was treated to the ease of the fanance process . Everyone was very friendly, making sure that we had water while we waited for the car to arrive. Rafael is a great asset to your company and I look forward to working with him again in the future. I have told several people if they are lookng for a car to go see him.

vandarcia

Jul 23, 2016

I worked with 2 sales persons, Rafael Felix and Nick Nicholas. Both were really helpful through the process and to show me the car features afterwards.

AZBackpacker

Jul 22, 2016

Michael greeted my Daughter and I as soon as we arrived and was very polite and cared about each detail we discussed and had concerns about in our Used car purchase. We test drove two vehicles and then were able to come to a fair price for my trade and purchase. All the Staff I met 27th thru the process were great and were Family Focused.Great location easy to find and I would buy again in the future.Patrick L.

erey1982

Jul 22, 2016

Overall great experience on buying a car, and awesome customer service from the person who sold it to me. Took me on a test drive twice, once by myself and another with my wife.

katadrbri1977

Jul 22, 2016

Everyone had givin me excellent service,Jason was right on with everything I liked, answered all my questions I had. He was very nice. I will recommend this dealership to everyone I know.

shelbydels

Jul 22, 2016

See above comments re people I worked with purchasing this car. Shout out to Jaime in service who has always been great to work with on 2006 Santa fe and will be back with 2017

lorimaitland

Jul 21, 2016

Great salesperson showed me several cars was polite efficient.Rsphael went through all the gadgets and how to work them. Very sweet wifi definately will be back.

DBENICKI

Jul 20, 2016

As I stated previously, this is the second vehicle we have purchased from Jason at Chapman in the past 7 months. Each experience was pleasant, and we felt like he truly valued our business. His goal was to put us in a vehicle that met our needs/wants with terms that were satisfactory to us. The whole Chapman Team was very professional, and we never felt intimidated or pressured in any way.

gjsjmsinaz1

Jul 20, 2016

Ms. Veda Schreiber was very knowledgeable about the vehicle we purchased, which made the purchasing experience very enjoyable. Very happy with the Hyundai Tucson right now.

yukari.pierce

Jul 11, 2016

Loved working with the staff at Chapman hyundai. Veda was absolutely amazing, and so kind. John was very helpful, and understanding. Definitely loved working with these 2 staff members.

apollomaximus4520

Jul 9, 2016

It was a great experience didn't feel I was pushed it was an excellent job you your salesperson not to push me into a car that I really didn't want

justinfcreasy

Jul 9, 2016

Justin was great, he showed me three vehicles and found one that I love!!!! He took his time with me and didn't rush me to do anything! I will definitely continue to do all of my business with Justin!!!!

ad3bgroup

Jul 7, 2016

Thank you Veda Schreiber for taking the time and your hardwork for making the car possible. My wife loves her new Santa Fa Sport. Happy wife, happy life.

leishakperry

Jul 7, 2016

As far as buying a new car from a dealer goes, it was a pleasant experience, I knew what I wanted when I went in and that's what I got , I really like my new car. It gets great gas mileage .

malissa641

Jul 7, 2016

Rafael Felix was my sales person and he was very professional, nice, personable, funny, he knows how to connect with people to make them feel comfortable and provide excellent service and a pleasurable car buying experience and I would definitely refer friends to him for their next car purchase.

yardale32

Jul 7, 2016

They were really good and understanding and worked with me to get the vehicle I wanted. I will definitely go back if I ever purchase another vehicle

Collin Nunn

Jul 6, 2016

Manager told me financing would be held due to me having my own financing. They submitted it anyways. Also tried to change figures at the last minute. Only good part was the salesman Zak was nice.

ceaut480

Jun 30, 2016

Not only was I greeted properly, but all of my needs were not just met, but they were exceeded. Chapman Hyudnai took the best care of me and my needs, talked with me like they would to a friend (also on a professional level) and made it a perfect experience.

elizabethandzoe

Jun 30, 2016

I thought that Mike did an excellent job helping me get the car I wanted at a price I could afford. The entire team at Chapman was absolutely incredible and I felt like they were not wasting my time trying to sell me something I did not want. I will definitely recommend this dealership- it was worth the drive from Scottsdale!

rachael.farkas

Jun 30, 2016

I worked with Rafael Felix and he helped me pick out the perfect vehicle that would meet all my needs. I would recommend Rafael to all my friends and family !! Thank you JP and Duane for their help as well. Chapman Hyundai is the place to buy a Hyundai!!

shirlbh

Jun 30, 2016

Per my previous comments this was a good experience for us all the way around. Michael Cialdella treated us very well and we came away feeling good about the deal.

hernandez.christy30

Jun 28, 2016

Great customer service, met needs as asked, everybody was involved as a team, i will continue buying from Chapman, friendly staff, im am very happy with my car

djolly82

Jun 26, 2016

Oh geez, I am so very happy. Everything is going really swell. Thanks again everyone one we really appreciate it. I hope you all have good days.

jcermak57

Jun 25, 2016

Our sales person, Rafael Felix was extremely helpful. In addition to showing us all of the cars features he assisted us in requesting my husbands veterans discharge papers, which for me was a tremendous relief. Also, he offered to assist me in setting up my new phone to Bluetooth and installing my new license plate. Little things like that make a big difference to me.

cbarmstrong

Jun 24, 2016

This was a good experience after a very trying experience where my previous car was stolen and crashed. I was treated fairly and there was no pressure to purchase this vehicle.

jjneeka23

Jun 24, 2016

Both Rafael and Nick were amazing to work with. Nick was extremely patient as I test drove several models and as I asked a million questions. I'm a single mom and a teacher, so decisions I make impact myself and children. He took his time answering all of my questions and addressing my concerns. Nick explained my options and helped me understand each choice. He phoned me several times after my purchase to check if I had any questions or concerns about the vehicle. Rafael assisted me with the new to me operations in the vehicle, making sure I understood how to use the features and made me feel comfortable with the vehicle. When my tabs came in for my plate, they made sure it was taken care of and my plate was put on my car in the 110 degree heat. Extreme professionalism and vast knowledge of each vehicle assisted me in making my decision to purchase at this dealership. I appreciated the above and beyond care that was given to my purchase and look forward to an enriching relationship with Chapman Hyundai moving forward.

jyothis.sebastian

Jun 24, 2016

Overall my buying experience was very satisfying. Things were handled professionally and I didn't have to spend a lot of time. Also didn't try to sell me something that I didn't want

puritahiguera

Jun 23, 2016

An overall excellent customer service, there is no question we would recommend your dealership to our friends and family, and we ourselves will come back. Thanks again.

therrod

Jun 22, 2016

This dealership changed my thought process about who dealers are. They made me feel like they actually cared about us, whether they did or not is a different story. But, I had a great time sharing stories and looking at cars. Everyone we talked to was respectful and helpful. I would recommend this place to anybody looking to do business with a great dealership.

drawnqueen

Jun 21, 2016

Had no problems. Loved everything. I was very impressed with how i was treated. I will definitely be coming back. And i will be sending my friends and family there as well.

vkline

Jun 21, 2016

Celso Irizarry was very polite, well informed with the Tucson operational functions, and very willling to explain those functions. He was very accommodating and recommended that I call him if I had questions regarding my new car.

cheneils11

Jun 16, 2016

Great store, excellent service . Very professional and considerate! Thank you very much for a great buying experience . This is my second vehicle from Chapman. The salesman, manager and finance manager were all different. I was concerned that the level of service would be less than my first experience two years ago. I was wrong ! The service was excellent and I was not disappointed .

shionenot

Jun 16, 2016

I had the Sonata delivered out of town. The Car was delivered with a smile and all the paperwork was organized and ready to be signed. Thank you for for going the extra mile.

othmane.ouardani

Jun 15, 2016

I am happy with this experience, and to get a good deal in the sonata 2016, overall it was smooth and friendly as experience and nick was very helpfull

storyteller1

Jun 14, 2016

wish we lived closer to the dealership. Hyundai is are 3rd hundai.We returned the lease car in in excellent shap. I will not be happy about any charges. The blue tooth is fun and the frist person to me was my sales person.

kmelendresesq

Jun 13, 2016

Mike Cialdella was outstanding to work with! He went above and beyond to assist us before, during, and after the sale was complete going so far as to come to our home to help me set up the garage door opener feature. He also helped in getting me the exact model and color of vehicle I wanted and at a fair lease amount. We initially were going to lease from a different dealership, but after visiting Chapman and working with Mike and the management staff, we were MUCH more satisfied with Chapman! Great staff and business and we would highly recommend. And also, I absolutely LOVE my new Hyundai Santa Fe!

casper75jv

Jun 10, 2016

I was able to purchase the exact vehicle unwanted for a fair price. The staff was friendly and helpful. It didn't take very much time at all. I am very satisfied and will recommend this dealership to anyone looking for a vehicle.

hlsantana

Jun 10, 2016

Best experience I have ever had. All their staff accommodate me, and the needs were met including the color I wanted, which is the car I purchased that night. I can't enough great things I experienced that Friday night. Thank you, again.

peacebewithyou2

Jun 10, 2016

Very clean, very cool temperature. Check out was comprehensive, informative and quick, very professional. Thanks!! I want to say a very special 'thank you' to D Phillips in 'credit'. Very patient person. He listened to what I had to say, and provided me with the vehicle I like

arahul333

Jun 9, 2016

Santafe was very good and car we loved rafel was good and Steve showed me financial options over all the purchase process went good finance options were good and staff treated me well

ecarbonell426

Jun 9, 2016

The salesman and the staff are great at Chapman!!!!! I actually went in to check out my 2013 Elantra and ended up buying a 2016 Sonata!!!!!! This is my 4th Hyundai and I have loved them all, but Chapman has been the best dealer I have encountered thus far!!

irv0219

Jun 9, 2016

This was the best car buying experience i've ever had.It was pleasant,respectful and professional. I never felt any pressure or stress.My blood pressure never went up,Rafael Felix and Duane Phillips are both assets for Chapman Hyundai

janetoshaughnessy

Jun 9, 2016

I normally hate purchasing a car but my experience with Chapman Hyundai and my salesman Mike Cialdella was excellent. For the first time, I had a really had a good car buying experience. I will definitely go back and recommend this dealership to family and friends.

jeffreyfatt

Jun 9, 2016

good salespeople-very good to work w/ i would share your co-traied very well....i had a great buying exp-salespeople great and know teir product-poli.......................... ........... ..

katherineancona

Jun 9, 2016

I had an awesome experience at this dealership! Never felt pushy or uncomfortable! I'll definitely recommend! Big thanks to Rafael for making it such a great experience!

cmosman

Jun 6, 2016

Rafael offered excellent service and out of all the salesmen I worked with while shopping for my new car, he was the most helpful. He went above and beyond to help me figure out how everything in the car works, even when I came back after having purchased the car.

msschulz21

Jun 6, 2016

My experience at Chapman Bell was okay. Not fantastic because I was shocked that their online advertisement for price was not even remotely close to how much they charged me. Online offered $2500 in rebate and they originally gave me only $500, and that was with trading in my car. I tried backing out so I could save more money to put down, and they lowered the price some. I feel like I overpaid for my vehicle and my monthly insurance price almost quadrupled now. The salesman insisted that one of the reasons why the 2017 elantra is so great is because how cheap insurance on it would be. Well, it's not. It's actually more than what my dad is paying for the same insurance on his New 2016 Ford F150 which I think is ridiculous. I'm still happy that I have a new car, but I'm very upset with myself for folding under the salesmans pressure to buy that day.

dale.ed.wilson

Jun 4, 2016

We had been to the Montgomery factory about five years ago. Since then the Hyundai has been on our minds. Watching the workmanship and friendliness of the factory, we knew someday we would have a Hyundai. This is our year. We really like all the safety features on our vehicle. AND it drives like a dream!

karo6373

Jun 2, 2016

Our salesperson was courteous, patient and very accommodating. The price of the vehicle was exactly what we wanted and the car is a dream to own.

Sbabendure

Jun 2, 2016

My wife and I are pleased with our new Hyundai Tucson as well as the experience at Chapman Hyundai. The staff was attentive but not pushy. We felt comfortable and not pressured to make this purchase. We also feel that we were treated fairly on the trade-in of our previous vehicle- also a Hyundai Tucson.

shannon_hailey

Jun 2, 2016

Happy with my overall experience at Chapman Hyundai, I ended up trading in my 2011 Sonata for a 2016. I would recommend the dealership and salesperson to anyone looking to purchase a new Hyundai.

sodak1358

Jun 2, 2016

this was my best experience purchasing a new car and i have purchased many cars over the years, Rafael was very helpful and made the car buying very painless.

william.e.h1989

Jun 2, 2016

The finance department doesn't have good customer service. I called daily and left messages. I never received a called back to see how it was going. I had to take back the car my wife fell in love with. I will never shop with hyundai again and I will never recommend hyundai to anyone.

jennalocascio1186

Jun 1, 2016

Excellent service at Chapman! Working with Nick Nicholas was a pleasure and he was very attentive and hard working trying this best to make my car buying much easier.

Sylvia Thompson

Jun 1, 2016

This was a great car buying experience. I encourage any and everyone to visit Chapman Hyundai. They went above and beyond for me to be able to own my first BRAND NEW car with no money down and reasonable payments. STAY FAR AWAY FROM LHM HYUNDAI (both locations) and CAMELBACK HYUNDAI. I purchased a previous car from LHM and they took advantage of me. CAMELBACK HYUNDAI tried to do the same thing. Lucky for me.... Mike came to the rescue! This was the quickest buying experience ever! They worked hard to make my dreams come true. My 4 year old was thrilled too! Great Job Chapman Hyundai! I am telling everyone to come here!!!

jenrivera8314

May 31, 2016

I will be going back for all my car needs. The staff was great. The dealership was clean, professional. I will highly recommend to anyone buying a new car.

growdog

May 30, 2016

Justin Creasy was helpful and very easy to work with. Finanacing was very fast and straight forward. I will be purchasing my next vehicle at chapman and recommending my friends and family do as well.

Jnlund03

May 30, 2016

I had an awesome first-time car leasing experience at Chapman. My salesperson was Rafael and I HIGHLY recommend him. As a daughter of a car salesman, I know how intimidating, manipulative, and crooked car salesman can be... Especially when you're a young woman that has never bought a car before. Rafael is one of the few honest, knowledgable, and genuine salespeople out there. I never felt like I was being manipulated into making a bad deal and trusted Rafael. During the negotiating process I also met with Duane who was awesome too and helped me get the pricing I wanted. Steve in finance is so knowledgable and organized as well. Overall, the entire process went so smooth and I couldn't be happier with my new 2017 Hyundai Elantra. I would recommend Rafael at Chapman to any of my family and friends!

nickruggeri

May 30, 2016

We purchased a 2016 Hyundai Santa Fe 2.0 in October of 2015 for my wife. The sales representative, Celso Leizarry was very professional and attentive to our requirements regarding the type of vehicle we .wanted and the price guidelines we had outlined. Due to those reasons, I returned to Chapman Hyundai May of 2016 and discussed what I was looking for with Celso Leizarry. I had a 2015 Toyota Camry XSE that I purchased in July of 2015.I had several issues with my Camry, none of which could be corrected by the warranty. Since my Camry was only 10 months old, I knew trading it in would be costly, so basically my objective was to see what my best options would be in the future once my Camry was paid down. Celso took the time to go through his entire inventory to see if there was a miracle deal to be found. As luck would have it, the dealership received a 2016 Hyundai Genenis sedan the day before. This particular did not have all the options available, but it did have everything I wanted. Celso worked very diligently with the finance manager to get me every dollar he could for my trade in in addition to obtaining every allowance Hyundai had to offer. The bottom line is Celso was successful in making it possible for me to lease this 2016 Hyundai Genenis at a payment I was very comfortable with.

jill.welch

May 27, 2016

This is my fourth Hyundai and I can't imagine buying any other kind of car. They are so well made. Chapmans service department is stellar. Again can't imagine going anywhere else.

randysass

May 27, 2016

This is my second Genesis and it is a great car. This is the second Genesis that I have leased from Rafael, Thank you Rafael

sami.frank

May 27, 2016

I would highly recommend Hyundai to any of my friends or family members. That is due to the professionalism David had shown and helped me pick my perfect car!

bugsyb22

May 26, 2016

Great experience. Friendly and considerate. Enjoyed talking with all of the employees involved in my purchase. David went out of his way to answer all my questions. I would recommend this dealership to my family and friends.

mkushinsky

May 26, 2016

Typically, I am not a fan of dealing with car dealers and the process that normally pursues when trying to purchase/lease a new vehicle. However, the service I was provided at Chapman Hyundai was simply superb! I was not harassed or pushed into a vehicle I did not want, and the negotiations over the final price went very well. Thanks for the terrific service!

tsensarn

May 26, 2016

I am extremely Satisfied with the service and the vehicle I purchased. Michael Cialdella, my salesperson, was very prompt and efficient in handling my purchase.

tvregan

May 26, 2016

Buying experience was very pleasant. Listened to what I was looking for in a new Hyundai, especially since I was coming out of an XG 350 that I was very happy with. Very satisfied with the personnel.

cmoore47715

May 21, 2016

Pat are salesman was very knowledgeable and is a true asset to Chapman. Thank you for working with us and delivering a fun and exciting car. Sincerely Carl & Barbara Moore

eldavis8

May 21, 2016

I have so far been pleased with my purchase of the Hyundai Elantra Gt with the exception of the blue link system which I am sure will be resolved. I have been GM customer for 40 years and I was so disappointed with the quality, performance and unusual maintenance issues with the car that I had to go into an entirely different car brand, I did my research and the even though it is early I have been pleased with it's performance.

cherrielane1117

May 20, 2016

You have a customer for life. Rafael was very patient with me and my son and explained everything. He listened to my wants, needs and price range. I had no expectations of driving away in a new car. I traded in a 2007 for a 2016 for less than two hundred increase in my payment. He's a rock star and needs his own office. Thank you for having him on your payroll.

sanhadjaroz

May 20, 2016

CAR SOLD ITSELF, BUT THE SALESMAN AND STAFF IS WHY WE BOUGHT AT CHAPMAN . I WORK CLOSE TO CHAPMAN DEALERSHIP, BUT IT IS OVER 50 MILES TO MY HOME. MY INITIAL ENCOUNTER WAS BY PHONE. I DID NOT WANT THEM TO WASTE MY TIME WITH SUCH A LONG DRIVE. THEY WERE HONEST AND STRAIGHT TO THE POINT. I SPENT WAY TOO MUCH TIME AT OTHER DEALERSHIPS, EVEN AFTER TELLING THEM I ALREADY KNEW WHAT I WANTED. MY SALESPERSON WAS VERY RESPECTFUL OF MY TIME AND THAT CAN'T BE APPRECIATED ENOUGH. MY ONLY COMMENT TO EVERYONE IS, TRY NOT TO BUY A VEHICLE LATE AT NIGHT. SERVICE DEPARTMENT IS CLOSED AND YOUR RUSHING TO GET OUT. THINGS GET MISSED AND ITS NOBODY'S FAULT, OTHER THAN IT'S LATE AND EVERYONE WANTS TO GET HOME. FOR A GREAT EXPERIENCE BUYING A VEHICLE, AT CHAPMAN HYUNDAI, IS WORTH THE OVER 50 MILE DRIVE.

trishfannin

May 20, 2016

This is the 3rd Sonata I have owned and very impressed with the improvements. It is a much quieter and smoother ride with excellent gas mileage. I especially love the Apple Play and the navigation system. Each day I get a new and pleasant surpise as I learn about the features of the built in technology. Of course you can't beat the warranty. I feel that Justin and Rev did a great job of answering my questions and following up on the details.

desertcity2025

May 19, 2016

Justin Creasy and the staff were awesome I will definitely buy again. I got the car I was looking for and a timely manner and all 9f my questions and concerns were answered.

brittanyboyle

May 17, 2016

Everyone at Chapman Hyundai was patient and gave great service. No one tried to pressure me into buying anything I didn't want or need. They were honest and straightforward with pricing and the products. I would definitely recommend Chapman Hyundai.

car, girl16

May 17, 2016

Friendly people and timely service. Each time I come here it is a pleasant experience. I have brought my car here several times and each time they meet my expectationsm

mhensley

May 17, 2016

Other than the time it took to complete the paperwork in finance, the experience was outstanding. No pressure...let us decide what car we wanted .

sherrie.knoff

May 17, 2016

Great experience. Rafael was very patient and went over and above to show me the great features of the Sante Fe. Great experience overall the people at the dealership were very accommodating.

rwbeinner

May 14, 2016

refer to above. I was impressed with your entire operation and the quality and professionalism of your employees, especially, Ralphael Felix. I am very satisfied with my experience at Chapman Hundai and mychoice in vehicles, " The Elantra"

ndougherty76

May 13, 2016

Everything was excellent! This is my 3rd Hyundai from Chapman and always happy customer! I will probably be back in a few years to trade this one in...

dwoodard65

May 12, 2016

The employee were nice and the whole experience was success. The sales person makes a reasonable choice as to the purchase of vehicle or the leasing of the vehicle. We just the leasing of the vehicle

glennrmartin333

May 12, 2016

Thanks to Chapman Hyundai sales team for professional service. Rafael did a great job with me and will recommend him to my friends. Thanks to all at Chapman Hyundai.

nennysgirl

May 12, 2016

Our sales person, Rafael Felix was extremely informative, helpful, straightforward and down to earth. He helped me setup every single feature to my new car, my license plate and even my Bluetooth Link and phone. Not only did Rafael deliver my car clean, he made sure it was washed with the right soap. Rafael stayed late after his shift 2 nights in a row to ensure all my questions and need were met. I couldn't ask for a better salesman.

acofaz2

May 9, 2016

My wife and I bought our new 2017 Elantra here at Chapman Bell Road Imports. The car and the pricing sold us. But the Salesman, Sales Manager and Finance person were the icing on the cake. Would buy here again, would recommend this dealership to our family and friends.

berdie4golf

May 9, 2016

Thanks to Tim Mitchell we purchased our Hyundai Santa Fe with great ease. Tim was exceptionally knowledgeable of the products he is selling. He was very professional and courteous. I recommend Chapman Hyundai to everyone I can because I know they will get GREAT SERVICE there.

dennis.gleason

May 9, 2016

My wife and I just purchased a 2016 Santa Fe on March 31, 2016. This was our fourth Santa Fe, and a real improvement over the cars we had purchased previously. Our Sales person, Jason Jordan, was very professional and he assisted us in making the purchase decision. He met me as soon as I entered the dealership. He did not attempt to sell us a car! He was helpful but never pushy. We got a great deal on the car and a very good trade-in offer. And it did not take all day to get the deal done. We would recommend Chapman Hyundai with 5 stars. We think you will find Chapman to be a great place to look for a new car.

habajogl

May 6, 2016

This dealership was great and my salesperson Rafael Felix was the absolute best!! The entire experience was easy , simple and much better than all of my other car buying experiences of the past.

justiceclerk

May 5, 2016

A pleasant experience. All employees were gracious and helpful. I truly appreciated Mike Cialdella. He was extremely helpful and informative with all of my concerns.

poppelshayne3174

May 5, 2016

Micheal was the best. He took care of me as well as the rest of chapman employees. I came in there by myself and micheal made me feel so comfortable . You have an amazing team . Thank you

scrapper911

May 5, 2016

EXCELLENT SALESPERSON. DAVID ESPINOZA. I WAS HAPPY WITH THE DEAL I RECEIVED AND THE INSTRUCTIONS ON HOW TO OPERATE THE VEHICLE. WILL TELL OTHER FRIENDS AND RELATIVES

bluefoot12

May 4, 2016

Excellent service friendly people great service and inviting people met my wants and needs in a vehicle glad I went to chapman Hyundai I would recommend my friends and family to chapman

tsolares

May 4, 2016

Veda made chosing a new Elantra to lease an enjoyable experience, she is very knowledgable. If you want to know anything about what Hyundai vehicle offer, Veda Schreiber is the sales person to ask! Love her!!!

dskoorb

May 3, 2016

The most painless car buying experience I've ever had. Tim and Hyundais finance manager, worked to get us the best deal for a car sight unseen.

jabu_1984

May 3, 2016

I was simply shopping around and did not intent to purchase a vehicle that day. I felt that the price online was misleading and the vehicle I purchases had a couple features that was not needed. The payments were good, but I think more could have been done for a better rate.

jovan041582

May 2, 2016

Would like to say thank you to chapmans, been all over the valley shopping,and always getting turned down,they took the time to get me approved.Thank You.

sharonkparker

Apr 30, 2016

I was so lucky to have Rafael Felix as my salesperson again! He helped me when I got my first Santa Fe at Chapman Hyundai.

dlreed2011

Apr 29, 2016

Fantastic dealer for servicing my 2002 sonata for 14 years so when it was time for a new car there was only one car to get and that was a sonata from chapman

zekemendoza.96

Apr 29, 2016

Really love this place!!! They helped me and treated me like a human being and did not play my age or credit score as a factor. I'm 19, and have no credit, and drove off in a brand new 2016 Hyundai Accent!! If it was not for Justin at Chapman, I would still be taking the bus, walking, or hitching rides. Couldn't thank you enough Justin and Chapman Hyundai!!

paintergirl2390

Apr 28, 2016

I will definitely return to this dealership the next time I need to lease or buy a car. David Espinoza was a great salesman and was friendly and professional

dawonnad

Apr 23, 2016

Thanks for the great service. This is my very first brand new car and I love it. Great group of men working together and they got me in and out without having to buy dinner because of negotiations lol. Previous experience

Sher from Tucson

Apr 23, 2016

this is the second new car I have bought from Chapman their service their honesty their consideration their willingness to work with me is why I came back for the second car I thoroughly enjoyed the car buying experience which says a great deal about the dealership Tim Mitchell was wonderful open carrying a good listener had a lot of fun to talk to got me a great deal on a great car

azkidzz

Apr 22, 2016

I live in Goodyear so it took me a while to locate your dealership, but was greeted upon arrival very warmly. Met with Matt and told him what I was looking for and he found the right one for me in no time at all! Everyone who I met was very nice and helpful.

dford20

Apr 22, 2016

I appreciated the time taken and help that was given. I had a lot of questions and the sales team got me the answers so that I could be confident I was getting a vehicle I would really be happy with.

duanedist

Apr 22, 2016

Buying a car at Chapman Hyundai was excellent all Personnel were very nice to work with answered all my questions and took care of us very good

jrlars

Apr 22, 2016

Not very helpful get back to me with technology question,or don't think I got a great deal on car.my sister purchased exact same car,we had the exact same trade 8ns and she got a much better deal and way more rebates.this is my 4th hyundai I have purchased

juliee.allison

Apr 22, 2016

Dean and Steven were awesome. This is my 3rd time shopping and purchasing here, and I will continue coming here as long as the customer service doesn't change. Seriously great job.

goldiehawnabee

Apr 20, 2016

Love Hyundai. Love this dealership. If you want to be treated right and get a great car, go to Chapman Hyundai. See Rafael. He's professional, courteous, and patient.

peggyannf

Apr 19, 2016

Great experience buying a new car. Everyone there is friendly, and I did not feel any pressure to have to buy a vehicle. my salesman Ron was very patient as I test drove 4 vehicles. I would highly recommend this dealership!

hkrascoe

Apr 16, 2016

I found the staff at Chapman Hyundai to be helpful, informative and gracious during my recent visit to purchase a 2016 Hyundai Tucson. Negotiations were straight forward and not insulting. We were able to come to a satisfactory deal that satisfied both parties.

littledeb07

Apr 15, 2016

I appreciate the hard work and honesty that I dealt with at this location. I had been to many other dealerships and had terrible experiences (especially being a female and going on my own). Jason absolutely helped me out and was very honest and listened to what was important to me as a first time car buyer. He helped me set up all of the new technology in my car before I left and went over everything with me. My husband also has a vehicle from this location and was the reason I came here. We have had fantastic experiences each time. I highly recommend this group from the time you walk in to the finance part.

malcinaz02

Apr 14, 2016

I was very happy with the way the dealer conducted the transaction. All of the people involved for friendly and straightforward. the administration was also efficient and I did not feel pressured to purchase any extra services or options.

elder.desiree

Apr 13, 2016

Rafael, Johnny and JP, made my new car buying experience comfortable, easy and fun. I have already referred a couple of people and will continue to refer people to your dealership. All in all my new car buying experience was perfect.....need I say more....

tsteague63

Apr 13, 2016

All met our needs! Great job. No outshines. Will go back. Got a beautiful car! Going back In Few months on this for my sister.

nancy.peterson

Apr 12, 2016

Excellent customer service satisfaction provided. I'm pleased to recognize the staff of Chapman Hyundai for their exemplary support and assistance in choosing my new car purchase.

rcjfountain

Apr 12, 2016

I worked with justin Creasy and he was probably the best sale rep for me to work with, helped me find a 2017 hyundai elantra for a fair price set

m3koory

Apr 3, 2016

Our sales person, Rafael Felix was extremely helpful. In addition to showing us all of the cars features he assisted us in requesting my veteran discharge papers. Which for me was a tremendous relief. Also, he offered to assist me in setting up my new phone to Bluetooth and installing my new license plate. Little things like that make a big difference to me.

jmpalmer480

Apr 2, 2016

Great dealership. Lots of friendly people; the salesman was funny and easygoing and the financial officer was very polite and respectful. love my new car

info20

Apr 1, 2016

I am a repeat buyer and very happy with the service at this dealership. Service Dept is great too! Love working with Jaime. Check them out I don't think you'll be disappointed

justinfcreasy

Mar 30, 2016

This was the best experience that I have ever had in purchasing a car!!!!!!!! I will never go anywhere else and I will recommend everyone to go to Chapman Hyundai.

nicki0519

Mar 28, 2016

Have had issues with the service department in the past which were unresolved with management. My car was stolen from and management never resolved the issue.

anthonybridschge87

Mar 25, 2016

The team at chapman hyundai assisted me and got me into my elantra in a very timely and professional matter. This is my fourth car purchased from the dealer. And I will forever do business here. Great deals and good times are had here. Thank you Chase Gibbs and Sam Ayala.

ga.barcenas

Mar 25, 2016

This car leasing experience was fantastic!! Easy & fun, which is hard to say when car shopping. We worked with a great team & received exceptional services. Thanks all!!

jcarmstrong5

Mar 25, 2016

Words really can't describe the experience - From start to finish we were treated like family, lead by a professional. We had the opportunity to spend ample amount of time to make sure we found cars that we liked. The staff was very open, professional, kind, and most importantly respectful.... I will only go to this dealership from now on and proud to be an owner & part of the Chapman Hyundai family.

jessie721

Mar 25, 2016

I've gotten my last 3 cars from Chapman Hyundai but the last two cars rafael felix has sold me and he was nothing but very helpful and was doing everything he could to help me out so I could get what I wanted and each time he has fulfilled that and the next time I buy a car I plan on going back I would only want to deal with Rafael he was very polite and helpful

agipson17

Mar 22, 2016

Robert was amazing an worked with me, meet all the needs I asked, helped me out as much as he could, he was a great employee an could not have been happier that I had him helping me

angelstar_3_blue

Mar 21, 2016

Zac was who worked with us, and we would work through him again, if we have the opportunity in the near future. The vehicle he chose was the right choice for us. We love our new Tucson!

tonieubanks

Mar 21, 2016

I had a good experience at Chapman. The right car was located for me at a different dealership, and Justin picked it up for me.

eddie1234

Mar 18, 2016

I was there twice this week for service and left very happy. Jaime was my adviser in both visits and she did a very good job to explain me every questions i had.Thanks guys

mellallred1

Mar 18, 2016

Best car buying experience I've ever had! I appreciated the time spent on my behalf. Everyone was willing to work around my busy schedule to make this as easy as possible. I didn't have to spend hours haggling and arguing. I was treated with respect, like a person, not like a number.

buchtajoyce

Mar 11, 2016

Very professional, and courteous. They did not pressure me to make a decision. I feel I made a great deal, thank you for giving me more than I was expecting. I will tell my friends and family about your great service.

K.SHORT85

Feb 23, 2016

Chapman Hyundai is pretty Awesome. This is my first car that I bought from a dealer. They made it really easy to buy my first car.

BOISSE

Feb 18, 2016

I did my homework and shopped around. NO other Hyundai dealership could compete with Chapman. DO NOT waste your time with other dealerships, namely Larry Miller, because they cannot even match Chapman's price. I felt in Chapman that I am a person and at Larry Miller I was a number.

SOLDIERSHOTTIE38.KL

Feb 18, 2016

A great dealership to shop at for a great car buying experience. I would definitely send people there to purchase a vehicle. Great staff to work with.

MRS.L.CHAPPELL

Feb 17, 2016

The dealership overall is very helpful and the staff treat you as family. Was super amazed on how fast the deal was approved and closed. Two thumbs up guys and gals.

BEACHK35

Feb 16, 2016

Rafael made my first experience buying a new car excellent. Sales manager very pleasant to deal with also. I highly recommend Chapman to buy any vehicle

NCHIC69

Feb 11, 2016

I corresponded with Tim for a period of time prior to making the decision to purchase. I was impressed by the direct, polite and informative manner in which staff presented themselves. I was assisted with my purcase in a timely manner, overall treated with dignity and respect throughout my purchase.

SOLIZ_MICHELLE

Feb 11, 2016

Buying a new car is terrifying or at least that's what you would think. However Tim made the whole experience welcoming, exciting and even fun. Everything from the test drive to "talking numbers", he listened. I told him what I was looking for and he was off. Constantly running back and forth trying to find the best possible option for me. No pressure, no games. I truly enjoyed my experience. I simply cannot say enough wonderful things about this dealership. Thank you for my new car (both of them)!

NICOLE.B.RICHARDS10

Feb 10, 2016

We were very satisfied with our quality of service! I would recommend friends and family to this dealership as we had a very pleasant experience!

Chrislomax602

Feb 9, 2016

my first experience was not so good, and the person who i dealt with is not longer there...the staff that assisted me this time, Tim Mitchell and Duane Phillips as well as the unknown name GM all helped me!

CCAMERON4

Feb 4, 2016

In at 6:30pm - out the door by 9pm! Everything that I had hoped for! Alex was professional, intelligent and genuine! I look forward to doing business with Alex/Chapman again!

BENSON.NATHAN135

Feb 2, 2016

Justin was an amazing salesman he helped with every detail of the sale make sure that we were given the best deal which encouraged myself and my significant other to purchase the vehicle. Not only was Justin the things that I stated above but he was very knowledgeable about every aspect of the car from the trunk to the engine he knew every detail of what the car had to offer! He made the sale go very smooth and I would love to be doing future business with him

MARIJ_IVERSON03

Feb 2, 2016

Such great service and very friendly staff hope to get future vehicles with them ...definetly will recommend to friends and family....thank you champman for everything

gale1955

Jan 28, 2016

Thanks Jamie and your service team! Anyways a pleasure...I had 3 recalls done on my Sonata...all were done in a timely matter..Richard, courtesy car driver also help with my transportation! thx GR

DBENICKI

Jan 24, 2016

The Dealership was very friendly and didn't use the usual pressure of other dealers. The buying process was one of the best I have ever experienced.

jschiffer22

Jan 24, 2016

The transaction was easy and the promptness of the finance and dealership from beginning to end was quick and easy. The car was in excellent shape and was the shortest amount of time that I have spent at a dealership buying a vehicle. I am looking forward to getting my car serviced.

GCKTOMCZAK

Jan 21, 2016

The staff at Chapman Hyundai pulled out all the stops, to update my vehicle at a price that will work with my personal budget. They really care about their customers and their personal needs.

whynot2

Jan 14, 2016

Working with Duane Phillips, Ron Hodge and Service Consultant Jaime Heyns leaves you with a satisfied feeling that you are most important. The new Hyundai is a super vehicle

kgrayce1

Jan 13, 2016

Selso is an amazing man with an enormous amount of patience. He spent two days with me, never pressured me, and put me in a car that I LOVE. (Veloster Rally Edition) I have already given his business card to a friend who is interested in purchasing a new vehicle. I do not give recommendations often, but he was so thorough and kind that I had to rave about him!

GLANDERSEN

Jan 12, 2016

Very good dealership to work with!! Troy and Hal are the best!!! They worked with us until we had the car at the price that we thought was fair for both parties!

LKOTEAS

Jan 7, 2016

Chapman provides a hassle free environment and full disclosure of any vehicle the customer is considering allowing for a best match to need and want scenario.

larober

Jan 6, 2016

Stan was great. He was up front and honest. Great guy. He knew what he was talking about very helpful. My payment was were I wanted to be.

MARY.JORDAN

Jan 6, 2016

Buying a new vehicle is at the bottom of my want to do list but in this case was a necessity due to my vehicle being in an accident and totaled. I tried going thru my company's auto program but the dealership (Camelback Hyundai) didn't have what I was looking for so they did some research to find me a dealership that did have it (i.e, Chapman). However, when I got there the actual vehicle was not there (the ultimate package one was but that is not what I wanted - plus, according to the website they showed they had it but didn't)...I was disappointed and started to head out when the manager came and asked if he could get the vehicle could I come back and then test drive it? I said yes, and that's what we did...they (Chapman) went out of their way to acquire the exact vehicle I was looking for and Zak made sure to communicate with me the status and arrival time to come back to test drive. So, I appreciate the effort to get me the vehicle I wanted....

SPETTA19

Jan 6, 2016

Another sales agent also worked with David and me who was very helpful. I'm sorry I do not recall his name but he was very well versed in the vehicle.

KIMCONLEE

Jan 5, 2016

We couldn't have gone to a better dealership. They are straight forward without the pressure. Our salesman Stan Bissman is the best. He is kind and truly interested in you as a person not just someone buying a car. Kuddos Stan.

Me

Dec 31, 2015

Daughter and I took out cars in both for oil change and recall. Courtesy driver took us to his favorite restaurant for breakfast and picked us up for return to Dealer. Great personal service.

ALEXIS.R.MAGRAY

Dec 30, 2015

Was very happy with my first experience buying a car from your dealership and mike was very helpful and patient with me throughout the long process.

DALON0

Dec 24, 2015

Our experience was terrific. Time was taken to allow everything to sink in and think through...no rushing or cajoling. The salesman Justin Creasy showed us several models. My husband wanted a Sonata right off the bat. I wanted an Elantra GT. 16 years ago we purchased an Accent and an Elantra GLS both cars served us extremely well. We also purchased them at Chapman Hyundai, so we were return purchasers. Good for two should be good for three. We weren't wrong either. It wasn't until after I actually drove the Sonata that I truly appreciated the vehicle. And to Justin's credit he let me have a really nice long drive so I could really get the feel of the vehicle. After that it was paperwork time....yes I was dreading it originally but it wasn't a drudge at all. Everything we discussed or wanted to look at was presented to us in writing. Everything was up front and clearly exhibited with all possible extensions of time. One thing I really would like to mention is that at no time was anyone pushing a pen in our faces to sign something with things only vaguely scribbled on a page before us. EVERYTHING was clearly printed (from a computer) so there was no doubt as to what you were reading. Each time we spoke of another negotiation or idea we had a fresh sheet in front of us reflecting EXACTLY what we had been discussing, in finite detail. Nothing being left vague or unclear was extremely important to me. Each time we went back and forth I never once felt that they were getting irritated with us. They really wanted us to get the car with the payment that we wanted. We had stated the target we had in mind and they busted themselves backwards to meet and exceed that goal. By the time we were finished with this portion and went on to Steve in Finance the only thing left to do were the signatures on the paperwork. I would/will highly recommend any to #1 Buy a Hyundai, any Hyundai, #2 Purchase it from Chapman Hyundai and #3 Ask for Justin Creasy he will take really good care of you...and your car purchasing experience can be as awesome as ours was.

JDNEPLEY

Dec 23, 2015

I would like to thank Michael Cialdella, for answering every question I had about my new vehicle. And being so patient during our test drives. Also Duane Phillips thank you very much for getting me such a great deal!! These two gentlemen made my new car buying experience awesome!!

SPALBICKI

Dec 23, 2015

I purchased my previous vehicle at Chapman Hyundai nearly four years ago and returned to purchase my next vehicle. The staff is extremely professional and friendly and I would highly recommend this dealership and return for my future car buying needs even though the dealership in over 200 miles from my home and there is another dealership much closer to my home.

WESTERVELT.SUSAN

Dec 23, 2015

Had a great experience at chapman. Veda was very helpful and easy to work with. I would recommend chapman to anyone that I know. It was quick and painless.

MR.AKEEMSMITH

Dec 15, 2015

I went in everyone was polite and friendly and I got the best deal possible I would recommend this facility for a great car buying experience.

MSDESTINY45

Dec 15, 2015

I feel the overall price of the car could have been lower. I am satisfied with payment amount and the car. Ron and Duane were amazing.

MLIPPINCOTT2

Dec 10, 2015

It was pleasant, efficient and I was finished in a timely manner, with no high pressure involved. I felt welcomed and comfortable with the entire buying experience.

MPOMRENKE

Dec 10, 2015

The car was what I wanted and in the color I requested. I also got all the excess oriels also. Stan was very helpful. Great job.

EMJACOX

Dec 9, 2015

Great experience. They made it easy and truly listened to my needs. I did not like I was pushed into my purchase or pressured to go above the minimums I preferred.

JASONMSCOLLINS

Dec 8, 2015

Pat made the purchasing experience quick and painless. He helped me find the exact vehicle, color and features that I wanted. Then completed the necessary work to bring that vehicle to Chapman Hyundai from another dealership.

REECE.EBONY93

Nov 24, 2015

My last car was a continous money pit and very stressful, luckily Mr.Irizarry took care of everything and I was in and out of the dealership within just a short time. I love my new car and the experience was great.

MICHELLE.J.BREED

Nov 23, 2015

Five stars for this dealership! I negotiated a deal with Duane Phillips and Tony Fioretto over the phone. Negotiating with them was very straight forward and as painless as possible. They got back to me quickly and made themselves available to answer the 1000 questions I had. They were both was very knowledgeable, respectful, and attentive. Since I live out of state, I flew to this dealership and met with Tony to buy the car. Tony took the time to explain the ins and outs of the vehicle I was buying. He cared about my happiness and checked to make sure I had everything I needed. Even after I bought my car he was as quick as responding to my emails as he was before I bought it. True great customer service. I'm very happy I chose Chapman to purchase my car from and would recommend them to anyone!

kp

Nov 22, 2015

This was my 2nd dealing with Chapman Hyundai and I am so glad that I decided to go to this dealership rather than the one in Scottsdale. In May 2015 I had an older car which was breaking down and leaving in no mans land. I called with Hyundai dealers and Tim Mitchell told me he would beat the price of the Scottsdale dealership so I drove the 35 minute drive and I am so glad I did. Since my credit had issues I was sure that I would not get approved for a brand new car, but Tim and JP did their magic and I got a 2015 Elantra. Both of these gentlemen told me to back payments for a year, come back and I would be able to trade and interest would be lower. Well I did not wait a full year but 6 months and now am in a 2016 Elantra loaded with a sun roof, bush button start and many other features and to boot they worked their magic again because I was only to get the car at a interest rate that was 8 points lower than when I came in May, did not have to put any money down and will not have to pay any balance from the 2015 Elantra.The service was fantastic. Tim and I have now become friends and Jeff did an excellent job with financing. The entire dealership is very professional and really cares about the consumer.. My husband and I live in Kingman and have a Hyundai dealership there but will be driving down to Chapman for all future cars.When you think of a 5 star business, THINK CHAPMAN at Bell Road!!!!!

bjg

Nov 20, 2015

I have been visiting this dealership since y arrival in Arizona. I have always found their service to be excellent and have enjoyed working with Jaime Heyns to arrange and process all my maintenance. Great dealership and great service. Thank you goes to Jaime and the team at Chapman.

LADY5643

Nov 18, 2015

After they contacted me I decided to travel a distance to see how they could help me out with a trade and purchase of new car. Glad I went. They made me feel comfortable, very friendly and got me into a new Sonata Turbo.

LYNNEHALL1967

Nov 18, 2015

I just purchased my third Hyundai and couldn't be happier. I made my first purchase from Chapman Hyundai, and 2nd Hyundai purchase, in 2008. I love my old Santa Fe and had a great experience at the dealership so it was an easy decision to return. To Chapman when I was in need of a good, safe, and economical 2nd vehicle. The set vice was great and I found exactly what I needed. Also, though I haven't had the new Elantra in yet, I know my first experience in the service department will be just as uneventful as each of my previous visits thanks to my service rep Jamie.

DKUHLMA820

Nov 11, 2015

Bruce Carey was very personable and attentive and answered all questions I put to him without being pushy. I also had contact with the finance individual whose name I cannot remember. I was also introduced to one of the service managers on duty and to the parts department representative.

KINGREX10

Nov 9, 2015

I had an excellent experience purchasing my vehicle. The staff are professional, friendly and knowledgeable. I would recommend this the dealership and the staff to those in the market for a Hyundai vehicle.

MIKEDAMAN214

Nov 4, 2015

I contacted Chapman Hyundai in Phoenix as I live in Cottonwood to inquire on a brand new Elantra. Mike Cialdella answered the phone and I'm glad he did, I couldn't have asked for a better salesman to assist me. He answered all of my questions over the phone, emailed me pictures of the car from his cell phone and we handled all of my details in a professional manner as we joked around in the mix as well. I originally planned on going down to Phoenix to purchase the vehicle but Mike went above and beyond and offered to drive it up here to Cottonwood himself!!! Make made it up with no problems, took care of all of the paperwork work with me in the comfort of my own home and went over the entire vehicle with me as I am a bit older and its hard for me to understand the new technology in these cars. This was the best experience I have ever had in all of my years of car buying and will be referring anyone I know to Mike to pass on the 5 star service he gave me to others. Highly recommend this dealership and most importantly Mike Cialdella

stepdev

Nov 4, 2015

I leased a 2015 Hyundai Sonata Sport last night from Michael Ciaidella Jr at Chapman Hyundai. Michael was far from your typical car salesman, he was very knowledgeable about the car I wanted & truly seemed to care about getting me the absolute best deal I could get without having to be there for hours on end playing sales games. I would HIGHLY recommend visiting Michael if you're in the market for a vehicle & I plan on returning when I'm ready to get another. A++++++

BRENNASMAMA

Nov 2, 2015

It has been a pleasant experience. Everyone was helpful with my sister and we came out with a wonderful car. Really great service team Thanks again !

DOUG.TERRELL

Oct 30, 2015

I left the Chapman dealership, with more car than another Brand could match, with a superior warranty. What more is there to say? Great job to all their staff.

BSDAVIES0

Oct 28, 2015

Our salesman, Mike Cialcella, quickly identified the correct option package to fulfill our needs and we were able to negotiate a price suitable to both of our needs.

CLUGSTONJOSHUA

Oct 27, 2015

Nice people, decent cars, pretty honest which is nice especially when you're going to a dealership to buy a car. Overall were willing to work with me in the end, thanks.

EABET21

Oct 20, 2015

I was very happy to work with Celso again in purchasing my second Hyundai. He made the process quick and easy. I enjoy working with people who have a warm personality and actually take the time to listen in meeting your needs. I have had the opportunity to speak with other salesman at that dealership, their personalities were that of a "sales robot", unlike Celso. Those sales robots can learn some humanly things from Celso. He is highly recommended.

VERONICA.MORENO

Oct 19, 2015

Being a single mom and having to purchase a car was one of the most terrifying things I thought I was going to have to do in my life, the experience that I had here was just the best. I never would have thought buying a new car would be so easy and worry free. Thank you to all that helped me.

stewartsebrina

Oct 18, 2015

Very helpful and made buying a new car the easiest that I have ever had. Answered all my questions and was willing to work with me. Actually bent over backwards to see to my needs.

BASTIDOSLIZZIE

Oct 15, 2015

Amazing people all around! I will definitely going back in the future if I ever need to get a new car. By day cars drive amazing.

WMADELEY

Oct 7, 2015

We Love Chapman and will always purchase from them, we have had 5 Hyundai'sand loved them all, and the safety of the Sonata is terrific. The quality for pricecan't be matched, and the sales staff gives 110% to get you the car that you want.

CINZIN1

Oct 1, 2015

I am very pleased with the way my deal was handled. Jim was thorough and listened to my needs. JP in fianance was knowledgeable and shared the process with me.

ELLENSTAN

Sep 30, 2015

The purchase was fine. Stan took us for a test drive and explained all the switches and audio system to us. We are happy ;with the car so far.

DAVID_V_FOX

Sep 25, 2015

Usually takes 3 for 4 hours at the dealer buying a car. Veda quickly went through process, the fastest I have experience. Made it more pleasurable.

KKGRANT0

Sep 25, 2015

This is our 3rd Hyundai and Chapman has always been great to work with. We prefer this dealership to others in teh valley. Thank You

Fefe1863

Sep 24, 2015

I enjoyed working with Allen to purchase my Hyundia 2015 Velsoter. I have also have been working with Jamie as my service advisor and the service is above and beyond my expectation. I drive passed another deal ship just to use Chapman, they are aces in my book .. Thank you

MAGATICA01

Sep 22, 2015

They were somewhat deceptive on the price quoted and the price signed, i was very specific, in asking for an all inclusive bottom price and they flat out lied to me.

MARISSA3306

Sep 20, 2015

Great experience. Great people at this dealership. I enjoyed my car buying experience. People were very friendly and helpful and got me the exact car I wanted.

ELLAEICHENBERGER

Sep 17, 2015

I had a great time trying to buy my first car. Mike was very kind and explained exactly how the leasing works and broke down the pricing in a way i could understand.

TRAINSANDHARLEYS

Sep 17, 2015

We are happy with our purchase. The experience at the dealership was great. The salesman we had was excellent. We love the warranty we got with this car.

MOSHANTE.MH

Sep 15, 2015

I love my new car! My car saleman did everything to make me happy. Hyuandai has really good customer service! Thank you guys for everything!

JCNAZ2

Sep 9, 2015

I was really surprised with this Dealership, and I would Highly Recommend them!!! I was treated as a Valued Customer there was no Agression, No Pressure and I felt like a Special Customer. My Salesman was Alexander Varadi, he was very Professional, and was very Happy with the Service I was given.

royce

Sep 7, 2015

I submitted an inquiry to Chapman Hyundai to possibly help my situation. Before contacting Mike I visited another dealership (Camelback Hyundai) and knowing my situation I knew it was a long shot. Camelback Hyundai did their speal of oh yea we can make a car deal and I trusted them. Long story short drove 20 minutes sat for almost 5 hours and with nothing. They also promised gas in return for me coming but didn't do that either. This is not the case with Chapman Hyundai, Mike is a world class individual and was actually truthful with me and said with your current situation and with what you want we won't be able to do what you want. He saved me gas and time and if I ever want to purchase a Hyundai in the future I will definitely go to him and his people.

AUTUMN.SYFRITT

Aug 29, 2015

Mike was helpful and informative, he really seemed to have my best interest at heart and the whole experience was very smooth. I highly recommend Chapman Hyundai.

TANYAMFORSHA

Aug 26, 2015

Celso and Dean were AMAZING to work with!!!! Very friendly, intuitive to my needs and genuine. I truly feel like I made friends during the process of buying my car.

JOEBOO16

Aug 23, 2015

Sales person Michael was great. Had few hiccups with service and with finance - but it all worked out. Just took too much time to fix it all and negotiate price. Overall - it was a typical car buying experience.

Lmay

Aug 20, 2015

The sales guy was nice and he wasn't very pushy. The finance part of the deal is always the part that I hate. I was guaranteed a certain interest rate and reduced GAP insurance but when it came to contract time, the interest rate went up and so did the GAP insurance. HATE DEALERSHIPS AND THIS ONE IS NO DIFFERENT.

CASSANDRAGARCIA156

Aug 17, 2015

He was great he did wonderful customer service he made it easy explained everything to me step by step I would definitely recommend friends and family

BANESSA621

Aug 16, 2015

Very happy customer. I've been buying cars from this dealership since 2002. Everyone is always nice & gets me in & out without haggle. Thank you

RLSOXY

Aug 13, 2015

I always find car buying tedious. This was no exception,but the dealership did go to some lengths to get me the vehicle I wanted even though it took until the next day to complete the delivery.

KASIA.KONDRACKA08

Aug 12, 2015

Both salesmen were very professional and answered all the questions I had. They were patient and tried hard to meet all my wants and needs.

DBRIMER79

Aug 9, 2015

GREAT SALESPERSON & STAFF THAT WERE WILLING TO GO ABOVE & BEYOND TO HELP BE ABLE TO PURCHASE THE VEHICLE WITHIN A REASONABLE PRICE RANGE. THANK YOU!

DARCYMARTIN29

Aug 7, 2015

This dealership is top notch. I will definitely buy from them again. They gave me an excellent trade and great price on a new vehicle.

ray&hollyB

Aug 4, 2015

Salesman Michael Ciadella helped us and did a great job. We were pleased with our experience and got a great deal...I checked on other websites so can objectively say this.

Desert Sister

Jul 29, 2015

Always good service no high pressure sales tactics. My car is ready when they say it will be ready. Jami is great she always takes time to ask if I gave any concerns & to explain exactly what was done & what I need to think about on the maintenance plan. I used other dealers before this they don't measure up to Chapman Hyundai on Bell Road

BDOLLBARNES

Jul 28, 2015

I had the best experience with their staff. They were very friendly and made my car buying experience a pleasurable one. I will definitely return to Chapman.

JEFFREYSERPA

Jul 27, 2015

Alan Lowe, my sales person, made my car buying experience very pleasant at Hyundai. This was my first Hyundai but will surely not be my last! Thanks to Chapman and Alan for opening my eyes to Hyundai!

HopeThisHelps

Jul 18, 2015

If I could give this dealership no stars I would. To make a very long story short, a story that left a 58 year old woman and a young woman 8 1/2 months pregnant in tears, don't trust these people! After four hours of stalling they ended up writing a contract at a $1,000 above MRSP. I told them I was an accountant, I have no idea what they were thinking. Go to Earnhardt's and ask for Vince Carranza and Gavin Cooper.

ZANESCOFIE008

Jul 18, 2015

Chapman Hyundai's, financial manger, Dean, spent over an hour after 6:00Pm on June 21st, Sunday, discussing prostate cancer and treatment effects (no erection), being abused as a child, foster care, high school sweetheart, marraige, divorce guns,... We were distracted but did sign the paperwork. Items to be included per our agreement with the salesman, Jason, weren't. I had an appointment with Jason at 1:00 Monday. I was sitting at Jason's desk when I learned we were duped and started crying (nose and eyes were running). I composed myself, left the building and sat in the car. I saw Jason come outside and went to talk to him. We were approached by 6 foot plus salesman, Alex, who said I was disturbing the customers and if I did not leave they were calling the police. I said take your car back then and Alex said it's yours now. Not one other customer was there. I sat in my car and waited 35 minutes, no police came. I expected some type of apology and when no one contacted me I called the dealership on Thursday and spoke with Sales Manager Frankie Reese. He said this was the first he had heard of the incident. Later, he said that I had acted erratic and was running to customers and telling them not to buy Hyundai. I asked if he looked at the video because that was a lie. He said he contacted the 3 people involved and they all said the same thing. Grace's father died of prostate cancer. Grace felt she was talking to an inmate with Dean's life story. Zane is a retired US Navy veteran.

ABQLING

Jul 16, 2015

I was very pleased with the service. No high preasure sales. Everyone was helpful and gave my mom and I space to talk things over without preassuring us to buy and buy now. It was how car purchases should go. :)

BBRONSKY

Jul 16, 2015

Mike was great. If I, or anyone I know is ever in the market for a Hyundai, I will exclusively recommend Mike at Chapman Hyundai .

coach'swife1

Jul 16, 2015

Kudos to Danny and Justin for making my experience so pleasant!!! They put my mind at ease. I definitely will be back. Keep up the great customer service guys!!!!!!!!!

ddshppr

Jul 9, 2015

We purchased a 2015 Sonata Turbo from Chapman. Our salesperson, Rev, was absolutely fabulous- very knowledgeable and entertaining. He was also very patient as we took numerous vehicles for a test drive before deciding on the Sonata. The General Manager and the Finance team (J.P.) were great! We really appreciated that there were no silly games and that everybody told us exactly what they could do and then....they actually did it! We have purchased at this dealership in the past, but after our 2011 purchase we were sure we wouldn't return. We are so happy we decided to stop by. The 2015 staff are great and have found the formula to keep customers coming back and recommending the dealership to others. We have had all of our vehicles serviced here. The service department at Chapman is top notch also.

WILLIAM.HUNKER

Jul 9, 2015

We purchased the 2015 Veloster Turbo in the Matte and we weren't even looking for a Hyundai. The gas mileage has been great. I am very surprised that there is nothing connecting you to the 'Turbo', no boost gauge or anything to help protect the turbo AND the engine.

Twinkster

Jun 25, 2015

Our experience with Chapman has been wonderful. Our salesman Bruce found us exactly what we were looking for at the right price. They did it all. The service department is excellent, repairs are handled quickly and they wash the car before they give it back. Justin was so helpful explaining everything, a pleasure to deal with. I highly recommend Chapman.

CVALEAN

Jun 24, 2015

Mike Cialdella was respectful, professional, and very helpful through out the whole process. We did not have the same experience at any other dealership we went.

Cmb1979

Jun 20, 2015

I had the pleasure of purchasing a new vehicle yesterday from Richard Riley. He was so helpful and polite and explained everything in detail. I will definitely be returning for all my future car buying needs. The finance manager was also great and helpful with explaining everything in terms so that I could better understand. P.S. put some window shades up for these hard working gentlemen, the sun was glaring to the point I couldn't see the paperwork I was trying to sign :-)

GREGBARKER1

Jun 20, 2015

Pat and Steve were great employees that helped make getting a new car great and painless. I look forward to working with them in the future.

KARENKRIZAN

Jun 19, 2015

Got the exact car I wanted for the price I wanted. I did not feel pressured and as a woman shopping for a car by myself I was very comfortable. I was very impressed, I have bought new cars before and it was actually enjoyable. My salesperson was very patient and showed me multiple cars based on what I said I was looking for.

DECLANTON

Jun 8, 2015

When I am putting down $6500 on a new car, with a trade-in, I expect to see some value on the back end with regards to the auto I am purchasing, not to walk out with a "deal" no more beneficial than the 1st attempted offer from the dealership. Although the people were friendly, they should do more to stick to the numbers the customer defines as what is acceptable to their budget.

JTKDAD4

Jun 7, 2015

My sales rep was great She is very responsible and great follow through. She makes sure things are fine and does not forget you once the sale is over.

MILLERSMAN2010

Jun 4, 2015

Veda made my car purchase nice and easy!! This was the second car purchase in 45 day from the same sales person and dealership!!Thank you!!

ANTONUCCI.ROBERT

Jun 3, 2015

Most everything went well at the dealership our salesman Tim did a great job. I am disappointed with the sound system in the new car was expecting much better sound and nav . system Saw a tag on shifter that explains how to use the nav system so I took it for granted that it had one however it did not. Contacted Tim he said he would check into it.

TAURI_FROM_LAVEEN

Jun 3, 2015

Everyone was very friendly, kind, and understanding. I came in for a service on my previous Hyundai and was able to drive home with a brand new one. Thank you!

AGILLISH64

Jun 2, 2015

The guys here take good care of you and treat you with respect. I am a repeat costumer, and will be back in the future.

AGORDON16

Jun 2, 2015

We went out to buy my first new car in over 14 years. With our children grown I was able to purchase any type of vehicle I wanted. I test drove multiple models but loved the feel of the Sonata. We initially started at another Hyundai dealership but when contacted by Tim, we chose to go to him. Tim was enthusiastic, friendly, and knowledgeable but not pushy. I was able to locate exactly what I wanted from their inventory. Tim was very helpful and got us through the process in much less time than any other car buying experience. We would definitely recommend this dealership, salesperson, and model of car.

MARTINEZASHLEY99

May 24, 2015

Thank you Veda and Johnny so much for helping me get into the new car I wanted, you both were so great to me. Thank you again!

MILLERSMAN2010

May 24, 2015

I just wanted to say that I had a great experience and I will purchase from this place again! They were all friendly and played no games with me or my wife! We were in and out of the dealership in about an hour from the time that we finished the test drive. Vida our sales rep was amazing to work with and will work with her again in the future!thank you Veda

Chrislomax602

May 7, 2015

Here's the gist: Took over a million th for paper work to get finished, payments on the trade in we're now behind, had to sign my name multiple times enviling me driving back and forth to dealership, now it's two months and still no contract- seriously- I even had an issue with service department-

drumsyeah

Apr 17, 2015

OF the 3 Hyundai dealerships I have dealt with, Chapman is the best, hands down. The service department is terrific. Justin has taken care of me and my Genesis Coupe. I've even had my wife's Scion in for an oil change.

pissoff

Mar 8, 2015

I called Chapman Hyundai Monday 2/23/2015 and told them that my car was running slightly warmer and I kept smelling antifreeze and I was getting a belt squeal every morning when I 1st start up the motor and its started doing it after the water pump was replaced by Larry Miller Hyundai about 10.000 miles ago I complained about it to Larry Miller Hyundai and they didn't care so I called and told Chapman what was happening and took it to them I dropped of my Hyundai at about 8:30 pm on 2/25/2015 filled out the paper as to what my car was there for this is what I wrote water pump leaking and left front axel vibrating my car is still under warrant when I dropped it off it had 97611 miles close to 100000 which that's the end my warranty I get a call the next day around 3:30 pm from Kaleb Fox and he starting telling all the things wrong with my car after they did a multi-point inspection and tried to sell me all this unnecessary work that he said needed to be done to my car never once said anything about the water pump and if it was leaking instead I was told that my upper and lower bypass hoses were leaking and I needed to replace my thermostat and gasket and the radiator cap and said the squeal sound was coming from after market belts that I had installed on my car and to replace with factory belts and that would fix my car but I was not there to have all these things replaced by them at a cost of 2,438.12 when nothing is wrong with all those parts you see I have a friend who is a mechanic and I had just took it to him and he looked it over just before I took Chapman just to make sure I would not be screwed over and they tried and after Kaleb Fox told me all this of course I said no on the repairs and then I was told about the left axel and it was bad and was quoted a really high price to repair and I got a little ticked off because the car was still under warranty and why was he trying to sell me a axel when he knew the car was still under warranty because of all the bull crap inspecting that was done and not fixed I had to leave the only car for a another day and they knew it was still under warranty and they had plenty of time to fix when I dropped if off the night before and that was the whole reason I dropped it off so I could have the car back Thursday so because of Chapman trying to sell me unnecessary repairs I was out my car for longer than it should have been and that's not all after I pickup my car I had it for a few days before I discovered that when they put my timing cover back together and the plastic cover that sits on top of my motor they put longer bolts on it with less threads so they bottom out before it tightens up 1 in the plastic cover over the motor and 2 in the timing cover that hold a mounting bracket in place on the back left side of the motor and when I contacted Chapman about this I left a message and I never got a call back a week went by and someone finally contacted me but it had nothing to do with what I had called them about and when I ask again about what they did they lied and said that they never worked on that part of the motor but wait the paper work states that they checked and Inspected the serpentine drive belts and the only way they can do this is to remove the timing cover and the plastic cover that sits on the motor so what kind of mechanic do they have working there and for them to out and out lie about work done and I was also told by Kaleb over the phone after I asked if they checked the water pump which you have to remove the timing cover to inspect and I asked if they checked the hydraulic timing belt tighter too and I was told that the mechanic did check and they found nothing wrong with the water pump leaking and that was the main reason I took it to Chapman so are they just lying and never check all these things! I took in for those repairs or are they just lying to protect the damage that has been done to my motor because the bolts they used are to long and may have damaged the side of my motor when they tighten down the bolts with a air wrench! I am sure the bolts did damage my block because the bolt did not have enough thread when they installed them I am sure that side of my block is damaged and since its on my paper work that states they did do work it that area because they checked the serpentine drive belt so are just lying about all of the work done no because I know for a fact nothing was wrong with the bracket that holds the plastic cover on because I replaced the spark plugs 3 months ago and you have to remove it to change the spark plugs and when I remove the plastic cover the bracket was tight not lose and when I put back together it was tight so I know for a fact Chapman is lying to protect them selves so anybody that has any work done you should check and make sure it was put back together right and don't believe them if they say this needs fixed or that need fixed and make sure the part is under warrant or you will be charged to replace it.

ten480

Feb 1, 2015

Never in my life have I experienced a more easier and courteous car buying experience. Chapman Hyundai did just that. From the start, Tim Mitchell treated me with so much respect and had awesome service. He made it his goal to get me into a car that suited me at a payment that is reasonable. The finance team was stellar and so so awesome. They stayed late to get everything finalized for me and honestly just took really good care of me. I'm now in a 2014 Santa Fe and I couldn't be happier. My kids have a safe car to get around in! Thank you!!!

CarBuyer

Jan 3, 2015

Don't believe internet price quotes, email price quotes, or price quotes via phone from this dealership. I had documentation of price quotes for specific model (Sonata Limited) with no other added options and when we got to the dealership they would not honor! Unbelievable! In addition, we had a Truecar certificate for their dealership they would not honor! Why quote a price you have no intention of selling the car for? Not only did this happen to us, but to a friend as well which we found out after we told them our story!

pamelaswartz

Dec 14, 2014

Rafael Felix and Mark Shaffer made my car buying experience a dream come true! They were friendly, informative, showed a willingness to go above and beyond to help me get the right car to meet my needs. Each were extremely service oriented. I can't them them enough for a truly great experience. I will be recommending Chapman Hyundai to everyone I know!

berdie4golf

Nov 9, 2014

Tim Mitchell did an outstanding job when I decided to purchase my Hyundai Santa Fe Sport.His professionalism was Top Notch not to mention his friendliness and overall knowledge of the vehicle. He really does his homework when it comes to satisfying his Customers. I will definitely recommend anyone I come in contact to see Tim Mitchell at Bell Rd. Hyundai/Phoenix. Berdie Sauceda (berdie4golfatyahoo.com)

greg vomero

Nov 4, 2014

Don't buy a car here & DON'T BUY ANYTHING FROM PAULO PENA!Long story short, me & my fiance were in the market for a 2011 Hyundai Sonata limited. This one had 44k miles & we were directly told by Paulo that the tires were new, brakes were new &he went into "reconditioning fees" &that's what the fees were for. The tires aren't new, Paulo's answer - "I said they look like new" (which he didn't, he said they ARE new). Then about the brakes. .. "i never said that" YELLS Paulo. He literally screamed me out of the parking lot! We should have gone to Auto nation Hyundai Tempe they had the same car (with full leather -not half/half cloth -, 31k miles opposed to 44k, same price & NEW TIRES, BRAKES, ETC). BIG MISTAKE but we were tired of going all over for the best deal &just wanted a car. Don't even waste your time going to that dealership!!! Never buy anything from a chapman dealership esp chapman hyundai on bell Rd & 7th Ave.

dkonopka

Oct 25, 2014

Yesterday was the first time I took in my 2013 Accent for routine maintenance to Chapman Hyundai. (I had recently purchased the car from Enterprise used car sales.) Larry Orris was my consultant / service representative and he treated like I had been a long-time loyal customer. I was very pleased that I had chosen Chapman for service, and I was lucky enough to get Larry as my rep. He even agreed to save me a doughnut if I cant come in until later in the day!

pbenchwick

Oct 5, 2014

Great service from start to finish....Michael Knowis top shelf.....trim jib,clear concise no baloney sauce, attentive.....try him you'll love him and the dealership.......Dean Paul Russo...quick!!!, engaging and freindly.....I was in and out in no time........He is a bundle of energy......

justluck

Sep 19, 2014

I live in Idaho but this dealership far surpasses any I found in my home state. I had such a better experience it was worth all the phone calls. Thanks Alan and J.R.!!

michael.tierney.1614

Sep 14, 2014

Use my credit union's car buying service. They found "my" car at Chapman Hyundai, who quoted a great price. Mike Knox took care of me, got me a fair trade-in value on my 9 y.o. beater, really good financing (<5%) for a price to fit my budget. Three hours later I was driving home my new 2014 Elantra GT.Let it be know I hadn't bought a new car in nearly 10 years. My goodness how it has all changed!

BOB.MONTGOMERY82

Sep 12, 2014

I was in a tough spot do to some terrible credit situations that I had not expected. Do to my credit score I was down to a buy here/pay here scenario today. My better half and I were driving past after a brief gym encounter and dreading going to one of the questionable operators that prey on folks like us. We had a blessing in meeting JACK NAGEL 20 minutes before they officially opened. I told Jack the truth about my situation and the offers I had with some some buzzard financing options. To our surprise not only did we get approved with CHAPMAN'S less than stellar credit dept, we got a better rate than we would havegotten, we got a 48 month loan instead of the 72 months we had on the table with others. Most importnatly Jack and his Finance crew in our rate was a 2 year or 24,000 mile bumper to bumper protection plan along with a needed gap coverage"INCLUDED" in your rate. My advice is even though you may not think you have a shot, give Jack a call and deal with a really great group and are the real deal and not a fly by night auction car buying company....JackNagelatchapmanchoice.com 602-993-3322

George Joiner

Aug 29, 2014

Excellent service staff. We have always had the most excellent and courteous service from Chapman Hyundai. They have gone out of their way to make sure we are satisfied and happy.

hoody50

Aug 27, 2014

Tim and Nick were the easiest salesmen we could have worked with. They answered every question, allowing us to chose the car we wanted, not the car they thought we should have.

Joeseph Smomow

Aug 13, 2014

Brought my 2007 Sonata in for a no start problem. Service fixed the problem then with a labor only charge of $85. I asked for an oil change which was $24.99 and the total bill was $128.00. Talked to the service manager who gave me a ton of double talk about hazard fees and shop fees that were never disclosed. Make sure you get all the facts before you approve service.

dmerritt3

Jul 22, 2014

Jack Nagel sold me my 2013 Hyundai Genesis Coupe. He was honest, fair and extremely patient ! This is just reflective of my overall experience at Hyundai Chapman for the past 5 years. Justin Lenocker took care of my 2007 Tiberon for 4 years and is now taking care of my new Genesis Coupe! I wouldn't want anyone else to take care of my car. He's the best. I always get what I need, quickly and the service is always friendly.Robert Steffes (J.R.) and Ron Hodge are also amazing to work with. J.R. sat with me for some time explaining the various features and connecting my phone to my Genesis. Jack Nagel spent a lot of time setting up my navigation system and making sure I had all the access I needed.These guys at this dealership are always there for me when I need anything regarding my car. One of the reasons I decided to buy another Hyundai was because I knew they would take of everything I need.They are the best and I wouldn't go anywhere else !!!

GeraldoDelGato

Jul 16, 2014

On July FOURTH, I went to a well-known local car dealer and test drove TWO cars, one I liked and one I liked a LOT.I would have bought one, but they started pressuring me on a financing "deal", which just didn't conform to my desires.When I stated that I would provide my own financing, they effectively bumped up my price by $1000.I ended up just walking out on them. Kind of like a Seinfeld episode.Since I had to work the next day (Sat.), I didn't think that I would have a chance to do any car shopping.I did a few "wishful thinking" searches of cars.com.I found two Hyundais that looked interesting and called Chapman Hyundai on Bell to see how late they would be open.After work (about 5:20 pm), I visited the Chapman Hyundai Mazda dealership.I actually looked at FOUR cars. Three of the cars were very nice, but not exciting.Then I looked at the 2011 Elantra, which was quite a gem. I took it for a substantial test drive and it was FUN.It won my heart.I told my salesman about my earlier bad experiences at the prior dealer and they took many steps to put me at ease.The car I liked had only been added to their inventory a couple days earlier. It was less expensive and more fully featured than the cars I walked away from the day before.The price was within my budget and the financing terms were within my comfort zone.I drove the Elantra home that evening and have enjoyed it every day since then.Thanks, Chapman!!

Demon937

Jul 12, 2014

Very timely, very professional and I love the free car wash! Excellent service and the price is always right for the customer. #1 Hyundai Service Center in the Phoenix bar none!

2Annoyed

Jun 29, 2014

I have a 2010 Hyundai Sonata with only 40,000 miles that has received regular maintenance and has no indications of having problems. Every single time I take it in for a regular oil change, the Chapman service center wants to do $600-$2,000+ worth of work on it. I purchased a newer car to avoid spending large sums on repairs. Either this dealer is unethical and unscrupulous or a Hyundai is a piece of junk if I can't go 3,000 miles without needing $600+ worth of work. I'll NEVER buy another Hyundai!!!

Akschuster

May 24, 2014

We purchased a new 2014 Elantra at Chapman Hyundai last night . This is a great dealer staff excellent highly recommend them in Phoenix area if you are looking for a new or used Hyundai. No runaround back and forth they beat the other dealers price period and no bs when we arrived to purchase in and out in 2.5 hours unbelievable !!!

WEKBT33

May 11, 2014

I love the service department at Chapman Hyundai. They are honest and fair priced. Jamie is awesome. She made sure all of my needs were met and kept me updated with findings and changes needed on my vehicle. They always complete my oil change in a timely manner along with giving my car a "bath" and leaving me with a nice little gift box of candy in my drink holder. They go above and beyond to make sure I feel like an important and valued customer.Although the Sales department is horrible, I will always take my vehicles to the service department for repairs and upkeep.

firegirl85031

Apr 21, 2014

Jaime has good customer service,friendly and is informative. I have a hyundai but i will also bring my lancer to chapman for any service.

Jcadorette01

Apr 14, 2014

After speaking with the Service director Matt Trader, I now understand why they have such poor customer service. I have spent over 30K in the past ten years with Chapman and must say I have never been treated so poorly in my life.I brought my Hyundai Santa Fe in for an oil change and asked them to check out a headlight that was not working. I explained that I bought an 8 dollar light bulb, replaced it, and the light still was not working. The service guy tries to tell me that I replace the wrong light bulb and charged me 60 bucks! Ok Maybe I am an idiot and dont know a burnt light bulb when I see one (dont think so but I like to pick my battles), but 60 bucks?Jason then told me that I needed front and back brakes. I asked him which was worse front or back. He replied back and I authorized him to replace them. While driving home I noticed a horrible vibration when applying my breaks, so I brought them back. Jason first told me it was because they rotated my tires. (I dont think so) Then he tries to tell me that it was because my front breaks needed replacing. Please keep in mind that I had no vibration when I went in to Chapman, so why after replacing the back breaks do I have a vibration? Out of the goodness of their heart FREE of Charge they turned the rotors on my front breaks and the vibration went away. LolWell I drove from Chapman to Just brakes and they confirmed my suspicions. When turning the back rotors, they did not test drive the car and gave it back to me. Rather than admitting to me what really happened, they try to make me think that it was my Front brakes causing the vibration. When I called the Sales director, to tell him what happened, he was quite arrogant and was worse then his customer service rep. Good service starts with good leadership, and the service director was quite a piece of work.Lesson well learned! NEVER will give Chapman a dime of my money again.

SheilaVick

Mar 14, 2014

Everything about my car purchase experience was GREAT!!! Everyone was friendly, listened to my request and meant every one of them. Thank you for making this experience so great.

suziv

Mar 11, 2014

I have been a customer of Chapman Hyundai Phoenix since June of '09. Jamie is my service consultant and I couldn't ask for better service. She is so very nice and knowledgeable to boot. The customer service is great there and it means a lot. Especially when there seems to be such a lack of common courtesy in the world today.

AnneA1

Mar 8, 2014

I took my Elantra in for an oil change and tire rotation. In all my years of owning a car (which is well over 30 years), this is the first dealership that really does provide A+ customer service. Even though it was only an oil change and tire rotation, Jaime made me feel as if I was as important as any other customer that walks through their doors. They did provide a free car wash, which isn't unusual with dealerships nowadays, but they actually wiped down the inside of my car as well. I know I've only had my new Elantra for 6 months, but so far I'm very impressed with their service department. Thank you for a great experience.

Fejohnson87

Mar 8, 2014

Yes me and Nathan are extremely satisfied with our car, the price , and both sales professionals. We completed our purchase with Paulo Pena. But I came the day before and was working with Allan Hartley. Alan had me sold the first night, and when I brought my fiance the next day Paulo definitely sold our sonata turbo to Nathan. Thank u

shirljean

Jan 31, 2014

I bought my Hyundai in 2001 and have had very little trouble with it. Jaime Hayna is the service consultant I work with and she is always very friendly and competent. I was in to the service dept last Friday and while I was sitting and waiting for my car, I was talking with 2 other women. They both had expressed that the only reason they have their cars serviced there is because of Jaime. I told them she was the reason I get my car serviced there also, even though the dealership on Camelback is right down from my work. I wouldn't change for the world. I had my drivers side light put in last Friday and on Sunday realized even though the light had been installed, my blinker and parking light beside it did not now work. I gave Jaime a call and she worked me in as soon as I had time available from work. She apologized and said they would take care of it quickly, which they did today. I will be considering a new car this year, most likely another Hyundai and will make sure it is Jaime I go to. I know you are proud to have such a good representative for your company.Sincerely,Shirley Mitchell

jgp1942

Jan 30, 2014

Jaime Heyns was pleasant and very helpful. She keeps a good eye on my service needs. Jaime also explains what needs to doneJerry Potts.

azbernster

Jan 24, 2014

This service visit was as painless as all previous visits. The employees are courteous, competent, and anxious to please. I came to this Dealership because a local competitor was difficult to deal with, even after I had numerous purchases. Chapman is the best Dealership I have dealt with, and hopefully that does not change in the future.

physicsmaster70

Jan 24, 2014

I've been stopping in the past few weeks with questions on my genesis sedan. I've had over 30 cars in my lifetime and a masters in physics. I just could not figure out some of the things on this car. Ms.heyns has ensured me this is a great vehicle and manufacturer I'm sure I will enjoy my Hyundai. thank you.

kisling1

Jan 23, 2014

Mr. Pena was a very professional and helpful salesman in negotiating the sale of a much better, more wanted vehicle and worked very hard to make the experience as comfortable and quick as possible. I feel he went out of his way to make us happy (highly recommended), Mr. Lenocker was very knowledgeable and helpful with my service. He kept me up to date as far as progress of my vehicle and kept me posted as soon as there was a change. Again highly recommended. DeeAnn body shop (great). She showed me things not covered by warranty that should be addressed and gave me a quick, fare estimate and even tried to fix one of the real bad scratches while I waited. All three were very kind and professional to me when I filled out a very confusing survey that may have hurt them thru Chapman and asked me to contact them anytime I had a problem.Danny Kisling

cvmv

Jan 18, 2014

Justin lenocker is very helpful honest and friendly. I always schedule any services with him. He makes sure the job gets done correctly and in good time. In the future i Will continue scheduling appointments with him.

jaynav

Jan 18, 2014

Justin lenocker is very helpful and fast, always has a smile on his face, and gets you in and out. I won't go anywhere eles.

garydmaui

Dec 17, 2013

I brought my Sonata in for recall of stoplight switch. They claimed to have inspected my car and told me that I needed my rear brakes replaced because the pads were less than 3mm remaining. They also wanted to replace the transmission fluid, coolant and power steering fluid at a cost of $250 for brakes and total cost of approx. $800. A couple of weeks later, I went to a local chain specializing in brakes and they quoted a price of better than $100 less. Much to my surprise after spending about an hour of their and my time, they took me over to my car and showed me that my rear brakes had better than 5mm of pad left and I DID NOT NEED ANY BRAKE SERVICE AT ALL! For this inspection they charged $0. Nothing! Needless to say Hyundai did not offer to show me the worn pads. (most likely because they did not exist). This only leaves the two explanations: Their service dept. is grossly incompetent, and/or they are dishonest and looking to generate income with false warnings about dangerous brake issues. My guess is both.

AndysReview

Oct 14, 2013

I brought my 2007 Sonata in for some work and was informed about a leaky valve cover gasket. The good news was that it was covered under warranty at 90K. Fast forward 9/10 months later and I have 104K on the car now and I was informed by a 3rd party repair shop that I again have a leaky valve cover gasket. Took it back to Chapman and they confirmed that it was indeed leaking but they couldn't cover under cars original warranty (100K) or the party warranty 12 mos OR 12K which ever comes first. Unfortunately, I wasn't in need of any services that would have uncovered the valve cover gasket until I needed work done and this is how I found out. Sadly, I contacted both HyundaiUSA and the dealer (service mgr) and basically they said it was up to the other party to give their blessing for "goodwill". This didn't happen either. Valve cover gaskets typically last 8-10 yrs or even the life of the car so this is not a part that goes bad very often. Still I feel that I shouldn't have to pay for a new gasket ($630 est from Chapman) after only 9-10 mos driving. This is the first time I have ever had an issue with the dealer/Hyundai. I am now going to have it repaired much cheaper at an ASE 3rd party that I have had success with in the past. Sad, that even though this is my 2nd Hyundai and 2nd Sonata it might just be my last. They are not under any legal obligation to take care of me but...if I were doing business with a "mom n pop" shop, I'm sure they would have taken care of this. There is just no legitamite reason why a valve cover gasket should go bad after such a short time and can't afford to go through this every 9/10 months. I really feel let down by both Hyundai and Chapman. btw, the only person who has power in a situation like this is Hyundai's district parts manager and good luck with getting to speak with him. Hyundai has a weird way of taking care of people who have been loyal customers in the past. The car has been exceptional and had no previous bad experiences at this dealer for this car. One more thing, HyundaiUSAs customer service dept, unfortunately, has no teeth and is only good for logging a complaint, praise, or need information.

DrBeaBea

Sep 11, 2013

I went in to window shop for a Four wheel drive; but when I spotted the Sonata, I fell in love, but thought I couldn't afford it. Ron Hodge was very knowledgeable and helped me get the best deal possible without the "High Pressure" or "Double Talk" of other dealerships. I couldn't be happier with my experience.

lizzazz918

Jul 31, 2013

7/25/13 date of occurrence, 1pm - 3:30pm I owned this car since 1/15/98.I am a single female boomer. I was looking to buy a used Hyundai. My first visit was not very productive but my 2nd was a disaster. The second time I went in I had made an apt. The sales rep himself was pleasant and informative as he could be (Rafael Felix). He keep trying to get me to get a new car or to lease a new car. I thought ok so I will check it out. My current vehicle is a 1996 Hyundai, with 64,500 original miles on it. The car's a/c works fine as does the heater and I have a column on the steering wheel lock. This is not to imply that my car is in mint running condition, but it is certainly not ready to give out today. There are no dings or dents although it could use a coat of paint. Does need CV boots and brake pads. It so happened that I did have a tire that was flat and I was using the doughnut. I go in to meet with the car sales man that I had the appointment with. He really wanted me to check out the new cars. I really wanted a used Hyundai about 2 years old with less than 30,000 miles on it but I thought what harm could there be in lQQking.I gave him my car keys for the guy to give me an estimate. He made me sign a paper of consent to get the appraisal which I said up front if there is a charge for the appraisal don't do it (I also wrote this on the paper prior to signing it.. And off we went for a test drive, I actuallydid test drive two cars then we returned to the sales room. My car keys were still not returned to me I had to ask for them. I felt like I was being held captive as the salesman and I sat there with him trying to draw numbers out of me and me getting more and more paranoid by the second. Now after finally getting my keys back, the salesman advised that I should seriously consider leasing. I have never leased a car in my life and have no clue as to what it even entails. I was now wondering how much I would get on my trade and maybe it would be possible for me to get a new car. I ask for the amount of trade (Keeping in mind, I had seen other dealership offer $3,000 for a trade in if the car was running or not.The sales manager (not the salesman) after what seemed live forever) actually in a written quote offered $100 (one hundred dollars and no cents). Now I can see (2 hours down the road) we are getting no where and with this quote I wanted out, NOW. The sales man tries to lay a guilt trip on me for not buying a new car. As I get up to leave he wants to introduce to his sales manager which I wanted NO part of and so stated. He lost me at the trade in quote. Now I go outside to find that aside from my donut on the drivers side of my car I have a flat tire on the passenger side. The sales manager and sales man evidentially saw I reached the end of my rope and if they did not put air in my tire (which I honestly think was let out of the tire while I was inside) I was going to call the cops. The sales man goes in and gets this portable air what ever and fills the tire full of air while the sales manager actually goes outside it is over 100+ temp and tries to talk me into a deal while I am waiting to get air put into my tire so I can get out of there.The next day I am thinking I have to take my car in and buy some tires so I go to Discount tires on 43Ave and lo and behold, the manager tested all of my tires as he said they all looked low and none were consistent with the air pressure. I asked if he found this odd, he said he most certainly did. So, now I am thinking WTF. Discount Tires tells me originally he thought I might need a new tire where the donut was but after checking out all 4 tires none of them had to be replaced. I almost fainted. He told me to stop by any time for a free air check. I asked what was the charge and God is good, NO CHARGE. Score in my book, Chapman dealership ZERO, Discount tires 100+.

Criteb

Jun 24, 2013

I used Chapman Auto Body shop for repairs on the right front fender and bumper on my 2008 Mazda CX-7. The repairs took 3 days to complete and upon inspection, several parts were ill fitting or unattached. The skirt under the fender was loose and the support tabs were broken. The corner molding was loose, as well. The belly plate was loose and was not attached to the bumper properly. Within 3 days of picking up my vehicle, I began to hear noises coming from the front end. I returned to Chapman to have the affected areas looked at to see if that was the cause of the noises. They fixed the skirt and the belly plate but told me the corner molding was "loose on the other side" and that's why it was loose on the repaired side. Overall, it was sub-par workmanship and an unsatisfactory response to my concerns. They test drove the car to listen for the noises and upon return, told me it was not from loose parts but from my CV joint. I drove the car home and went to Cardinale Way Mazda the next morning when I learned the noise was from loose lug nuts on my front left wheel. Only 2 of the 5 were present and my wheel nearly fell off. The wheel had wobbled to the extent that the holes were bored out and oblong. One of the studs was broken off and the others were beyond repair. Cardinale Way replaced the hub and studs and used my spare tire as the original wheel was unsafe for use. DeeAnn at Chapman Auto Body denied any responsibility stating they never touched the wheels. I returned to Chapman Mazda and was told that Chace Gibbs was the General Manager over the body shop. When I informed him of the situation, he was rude and condescending. He laughed and denied any responsibility for the damages. As a result of their negligence and misdiagnosis, the repairs cost $960 ($375 for the hub replacement, $525 for a new wheel, $40 to remove the tire from the original and re-mount on the new wheel, and $20 for the TPS sensor). Buyer beware! Save yourself a headache and choose another dealership. Absolute WORST experience I have ever had with a dealer owned body shop.

dj78

Jun 18, 2013

This was the worst car buying experience I have ever had. I have had to return to the dealership 4 times in the first 30 days to re-sign paperwork. The last time they failed to submit it in time for the lender to finalize it even though they swore it would be in on time. Now almost 40days into this process they still don't know if I have a deal and their ability to drag their feet when following up with me is astounding. My trade in is now past due because they can't get their communications straight and my credit is worse off now from this whole ordeal then it was after my divorce. I've been told more then once by their staff that they dropped the ball and every time they seem to find it amusing. I have been put through the ringer both financially and mentally from this experience. Buying a used car should not take 40 days and and dozens of phone calls just to find out that the dealer dropped the ball on closing the deal and now I have to bring the car back. Oh and I forgot to mention, I was approved by capital one when this started, after the 30 days of pure crap they have pulled my score has dropped low enough that capital one now will not finance me. This because they waited to long to submit the final papers, now requiring an additional pull on my credit bureau. I will never do business with this company again.

jjooee

Nov 14, 2012

VERY BAD SERVICE, THEY WONT RETURN MY PHONE CALLS, THEY JUST SOLD THE VEHICLE AND MADE THERE MONEY AND THEY DONT CAR ABOUT THE REST, DONT BUY FROM THEM YOU WILL BE VERY UPSET AFTER THE SALE.

NBlakiston

Oct 11, 2012

We've had some problems and it has been difficult getting them resolved. I think it is always going to be a gamble when you buy a used car.

SamAKAclifF

Sep 21, 2012

Another great service experience it chapman Hyundai had to go into have sunroof parts ordered they were arrive prior to my expectation and were installed 3 days ahead of schedule also full detail again great job on the wash part.

reshmabala

Jul 23, 2012

Beware of this dealership. They either have inexperienced staff or are trying to scam innocent customers with unnecessary expenses. I had a problem with my car having an audio problem and some vibration. After spending 4 hours waiting at the dealer ship with no feedback from the service manager and being ignored she came back and told me that the radio needs to be replaced and the wheels and rim needs to be replaced as well with a cost price of $5500. Both are not covered under warranty. In trying to contact the owner or one of their general managers I was always referred back to the same lady who curtly told me to contact Hyundai if I need to take up further. She was not helpful at all.On taking it to a different place I was told that there was nothing wrong with the radio and the fuse needed to be replace. The vibration had nothing to do with the wheels. I am still in shock on how close they came to ripping me off and am still upset all the stress and sleepless nights they gave me the last 2 months.

warrenpiece

Apr 22, 2012

My wife and I had an excellent experience with this dealership and Nick Nicholas, the "internet or fleet" manager. We had sent emails to the dealerships in the greater Phoenix area, as well as the Tucson dealerships. After reviewing the various offers, and speaking with representatives, we found the offer from Chapman Hyundai Phoenix to be the best. It included delivery to our door (we are about 100 miles away) by Nick Nicholas, himself. Everything was just as Nick promised. He had found the model we were looking for, the interior and exterior color, the packages (no more, no less). Just what we agreed upon. Nick spent an hour with us that Saturday morning reviewing the car's features and going over the nuances of the electronics. Simply a great buying experience. Thank you, Nick and Chapman Hyundai Phoenix.

Bandnerdsr2hott

Mar 17, 2012

I bought my 2010 Elantra from these people, and I continue to bring it back there for servicing. I have had nothing but fantastic service. They worked with me and set me up on a pre-paid oil change plan, which is extremely worth it. It's been 2 years and I haven't had to pay for anything yet, everything they've fixed or replaced has so far been under warranty. The last time I went, Norm, who is awesome and I choose him every time I go, gave me a detailed sheet on the areas that will need to be worked on in my next few visits because I'm coming up on a milage where certain items should be replaced or flushed, like transmission and my wipers. He even gave me the total cost of everything so I can prepare, and I was surprised on how affordable it was! Norm always remembers my name, gets everything done in an extremely timely manner, talks to me one on one about everything that's going on in easy to understand language, and makes sure my car gets washed every time. The free car wash is just icing on the cake, I love this dealership, they have really treated me the best out of all my experiences!

sue1jeff

Dec 4, 2011

I purchased a new Sonata here, and signed papers stating the car had 25 miles on it. I picked up the car in the evening near closing time, so I did not check the odometer.When I was about 3 blocks away, I noticed there were 150 miles on the car and McDonald's wrappers in the center console.When I called to complain, they asked if I wanted to bring the car back and made it clear they thought I was making a big deal out of nothing. They told me that salesmen use the cars to go to lunch (?!) and that the miles probably came from bringing the car from another dealership. I asked which dealership the car came from, and the one they named was at10 miles away.When I asked why they did not update the paperwork they gave me, they had no answer. They offered a free oil change as compensation.The service was worse than the buying experience. My car died 3 days after 15k service. Their response "we can't predict your battery is going to fail in the future"!

hjgt

Sep 27, 2011

If you know what car you want i would suggest going to truecar.com for the price. Chapman hyundai has agreed to this price. Believe it or not car dealers are in business to make as much money from you as they can. If car dealers just would treat customers fairly and offer them a great product at a fair price then they would sell many more cars. The dealers would also have many more return customers returning to the dealership. This should apply to all the products they sell but the supply and demand and greed comes into play. If they are selling alot of a certain model of car, then they stop charging you a fair price for that model. Dealerships take advantage of customers in this way. At Chapman i believe they try to limit this technique.We received a fair price on the elantra even though it is in (high demand) at this time.The staff at Chapman was great. I would like to thank Sam in internet sales and Marcus in finance. We would purchase from Chapman again.

chel3113

Jul 26, 2011

Great guys...very friendly and helpful. I would recommend not only the dealership but this team to all my friends. Love my new car! Thx

vllackey

Jul 26, 2011

appointment was easy. jamie friendly and proffessional. work was completed on time. hyundai stood behind the product even though technically it could have been disputed. great service and cars.however i do not like having to register. you sent me an email so you must already have all info you need. iam completing this for jamie

Budnails

Jul 25, 2011

I am very dissatisfied my car has been shifting hard and docent down shift correctly when driving up hills. My car was brought in a few weeks ago and they reset the computer. And we were told that if the problem happened again they would replace the part. The next time I went out of town it had the same problem. So we took the car back to have the part replaced under my warranty. And we were told because you couldn't get it to do it then you wouldn't replace the part. I am a very busy person and need my car to be dependable. And don't understand why you didn't replace the part as promised. We are going out of town again this weekend. Driving from casa grande to pinetop and now have to hope to not have the problem again. I'm sure there has to be some kind of test you can run to find the problem.

gmperlman

Jul 24, 2011

I purchased a new (2012 Hyundai Sonata in a deep indigo blue). It's a beautiful car and performs exceptionally well on the open road and on city streets. My wife & I are realy enjoying the car's driving experience. I feel I got the car at a good price, and some extra's were included. In the three days that I've driven it I covered 125 miles in the city and on the highways. Today, I will be driving another 150 miles on the cities highways, and all that on the same tank of gas.

stevenschuttler

Jul 23, 2011

Both Norm and Mike Hanna were awesome! Very friendly and helpful. I am on my second Hyundai and if I ever need another new car I will buy another Hyundai because of the great service I get from Chapman Hyundai. Thank you again, I will be back.

suziv

Jul 23, 2011

I've always received wonderful service from Champman. Jaime is so nice and has a beautiful smile for everyone. I love my Sonata Ltd, except for the fact that at the time I wasn't able to get it in Red. Oh well, I guess I'll just have to get one in a couple of years. Don't worry, I'll get it Chapman!

danielle healy

Jul 22, 2011

Jamie was friendly and a pleasure to work with. I didn't have to wait long either. The cashier was just as friendly, I am sorry I didn't catch her name. Thank you!

home2gold

Jul 22, 2011

Jaime is always friendly, she has been my service advisor for over 4 years.Evrything is always explained in detail, and finished in a timely manner. That service dept is a very well run business.

timlacy

Jul 22, 2011

I give Chapman Hyundai high ratings because they are a great dealership. My wife and I have now purchased two (2) vehicles from Hyundai in the last year, so we have had plenty of experience there. Both times we worked with David Ekpo, who is a superb responsible salesman and good honest guy. Every employee (lot attendants, salesmen, service department, finance, GM) at Hyundai is helpful, courteous, and honest. They don't plany games or use abusive sales tactics. The deals advertised on tv are the ones you can get. Chapman Hyundai is a model car dealership to me and I tell everyone I know about it.

Erika62002

Jul 21, 2011

The dealership was unlike most dealerships in that it's sales reps (especially Stan) was not a pushy salesman but actually took the time to listen to what car I wanted and needed. He was friendly and most importantly honest throughout the whole process. They worked hard to get me the payments I was looking for and were able to come through. Even filling out the dreaded paperwork wasn't so bad. It went pretty fast and I was thorougly informed about everything I was signing. I would highly recommend this dealership and especially my sales rep Stan to anyone looking to buy a car. They also got me right in to get my windows tinted and to take care of a few scratches I had noticed.

mmchale888

Jul 21, 2011

AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012 SONATA....IT WAS ONLY 108 DEGREESJAMIE AND THE CREW HAD IT REPLACED AND US OUT IN 2 HOURS....SCARES ME THAT IT HAPPENED, BUT SERVICE HAD THE PART AND THE REPAIR WAS TIMELYOBVIOUSLY THE REPAIR WAS UNDER WARRANTY...

sdebbiesds

Jul 21, 2011

Each time I have visited the service department, I was made to feel as if I were a "special" customer. The friendliness of the staff, car wash and extra treats helped make the wait less stressful.I still love my Tucson, and am so GLAD I purchased it at Chapman's!Peace,Deb

azreichard

Jul 19, 2011

service person Jaime was very nice and explained information.work was completed timely. Service area is close to my home and I can get back and forth to myhome in a short time. Prices on labor could be lower.

joereyes

Jul 19, 2011

I was very pleased with the service I received at my last visit. Jaime is a very knowldgeable service person and made my visit an excellent one. I would recommend this dealership to my friends and family. Thank you!

kodak1998

Jul 19, 2011

I took my 2011 Hyundai Sonata in to have a/c checked out. It was taking too long for it to get cold. My boyfriend has an identical model vehicle and he even noticed the difference. I also heard a rattle coming from the back of the car.When Jamie called me to tell me that there was no problem with the a/c and the rattle was a loose cd that was found in the center console I asked her how far the car had been driven to listen for the rattle. She explained that they were going to take the car back out, I asked her to have the technician drive my car to my place (which is just down the street on Bell Rd) to pick me up so that I can help the technician identify the rattle she declined. She told me that the shuttle would pick me up and refused to have the technician pick me up. She explained the route the technician took to identify the rattle and ignored me when I tried to tell her that you have to be going a certain speed before the rattle is heard. I felt like she was treating me like I didn't know what I was talking about. The shuttle driver (Daniel) who by the way was extremely helpful and friendly, picked me up about 45 minutes later. I drove my car about 3 miles and heard the rattle. I immediately called Jamie, left her a voice mail message telling her how disappointed I was that the rattle was still there. I explained that had she honored my request to have the technician pick me up in MY OWN VEHICLE I could have helped that person identify the rattle. Instead now I have to either live with the rattle or take the car back and be without it for another 6 hours.

motakymom3

Jul 19, 2011

Jaime has always been so friendly and welcoming whenever AI bring in my vehicle. She gives Hyundai a great name. I would recommend this dealership to anyone.

dkovalcik

Jul 18, 2011

Hello,The staff I worked was was knowledgable and friendly. Initially my car battery and charging system showed they were in good working order. However, the service consultant knew I was having no start (dead battery) problems. After more thourough testing the technician discovered a battery drain through the fuse box and corrected the problem.Dan Kovalcik

Rick English

Jul 17, 2011

We have always had great service at Chapman Hyundai. On-line service scheduling is very convenient. My rating on price is only related to the current economy, not Chapman Hyundai as a dealership. Its tough to make ends meet today but enjoyed being able to have a coupon to save a little on oil change!

KJStelton

Jul 16, 2011

The cost of the work performed on my car seems to be a fair price. I have never had a issue with the work being performed and have never had a issue that required me to bring the car to correct the original problem or scheduled maintenance.

mandira

Jul 13, 2011

I had some previous work done and then my car wouldn't start. I got it started and was met by Jaime and a serviceman who immediately determined two sensors were bad. They were replaced and I was on my way with the car idling correctly in about an hour. There was a little tiny box of candy near my speedometer which really touched my heart.

tomgentleman

Jul 13, 2011

Great service with Norm Rosen. I had some problems with a past guy in this position but he doesn't seem to be present anymore. Everything got finished correctly and expediently. Absolutely recommended service experience. Peace!

blukas23

Jul 12, 2011

Both husband and I bought our vehicles from your dealership. We have referred you to many others. We have had people buy from you based on a referral. One suggestion is that your fees are above what non-dealers charge. Example brakes, tire rotations - you might benefit from doing a market analysis. In this economy people are searching for the best deal out there regardless of loyality to dealership. We plan on continuing to purchase our cars from you, in fact my next vehicle is going to be the Equus. We currenly own the 2010 Sonata and 2007 Azera. Thank you

jdwithrow

Jul 11, 2011

I am confident that your dealership will always do the right thing and also that Jaime always makes me comfortable with your recommendations. Thank you.

ndougherty76

Jul 11, 2011

Jamie always provides great service. the only issue I had that they reset my channels with XM and didnt make me aware of it. other than that it was great!

treadbd

Jul 10, 2011

I inquired how long the service would require and the estimate was very accurate. This was appreciated as I had other activities scheduled for the day

bettybowler39

Jul 9, 2011

Jamie was totally commited to our satisfaction as was Nick when we purchased the car. Great Job. the attention to detail was noted by both my wife and I

jbauer001

Jul 9, 2011

I have always been informed of all service needed so I can keep my SUV in top preformance and safe. I travel alone and need to feel confident in my transportation.

cjfrankie

Jul 8, 2011

Excellent service, very timely. All work was completed as planned. Staff were very friendly and helpful. It was easy to make the appointment and the service manager was very accommodating.

Gayle777

Jul 7, 2011

Jaimie is always very pleasant and personable. When I needed addl work besides the lube, requiring an addl 1 1/2 hr, she offered that I could get a courtesy drive back home till then. Was very thoughtful

Cincotta-Altruz

Jul 5, 2011

Made my apt on line. Jamie met me at the apointed time and called me when the car was finished. I wanted an oil change and found that my break fluid needed replacing.

theykoop90

Jul 5, 2011

Took car in to be serviced. Norm was very congenial and professional. He took care of all of our needs and more! We purchased our car about a year ago and have been very pleased with the car. The service department has exceeded our expectations every time we bring it there. We will be loyal customers to Chapman Hyundai. Thank You!

mikeandginaaz

Jul 1, 2011

Jaime explains everything well. If you need 25 words or more everytime you send me a survey, please do noy send these surveys to me. That is a plain old waste of my time and yours.

johndwilkie

Jun 29, 2011

The service rep. explained what was to be done to the car, and also explained the upcoming maintenance issues that will have to be addressed. When leaving, I always know the work performed was done right, and the inspection they always do insures that if there is a shortcoming or problem with the vehicle, it will be noted for my attention. Their service has always been honest and done without any resulting problems

sandjcohn

Jun 25, 2011

I had 30,000 mile service done on my Hyundai Santa Fe this past Monday at Chapman on Bell Rd. Prior to my appointment, I consulted my Hyundai handbook for all the necessary requirements of 30,000 service. I fully knew what was expected. When I arrived, Norm advised me I would have to have a transmission flush done as well, which was not in my manual. I advised that I felt that I thought that was odd, as most vehicles have transmission fluid work done about 50-60,000 miles. He assured me it was part of the 30,000 mile service, and advised me the cost would be about $479. I told him if it was part of the 30,000, I had to have it done. A few minutes later, he came back into the waiting area and stated that I was right-transmission service did not need to be done until 60,000, but that I had to have coolant service done. Again, coolant service was not listed as a 30,000 mile service, but he felt it was part of the service, and I did not want to do anything to void the warranty. They finished the work, I received my bill at the end of the service, and left. That night, while talking to my husband, we got out the Hyundai Santa Fe manual again, and coolant service is not necessary until 60,000, even under severe conditions. I verified this on the Hyundai website as well. http://www.hyundaiusa.com/maintenance-schedule/ So, my question is...why did Norm state that the coolant was part of 30,000 mile service, when by Hyundai's own manuals, it is not; why did Norm insist that my car needed transmission service, when it does not until 60,000? My husband is angry that we paid for services we do not need, and I feel that Norm took advantage of me because I am a woman. Finally, I noticed the day after my service that the right front panel is bent-right where the tire would have been removed for tire rotation. I do not know if there is a pin that holds it to the frame that popped off, or it in fact it is truly bent, but it was obviously done when maintenance was done on the tire rotation, as it is bent from underneath. I would like an explanation of the extra services I had to pay for, and I would like my front panel repaired. I have tried to contact Micheal Hanna, the service manager, the email he gave as a contact is invalid, and I left a voice mail message with no return.

DonK

Jun 24, 2011

I brought my 2005 Santa Fe in for regular servicing at 60,000 miles. Jamie called me within an hour and told me they recommended several items that needed to be repaired, including broken motor mounts, steering pump, spark plug and more. The total to attend to all was over $2000. This was totally unexpected as I bring the vehicle in on schedule for maintenance. I could not afford even $1000 dollars in repairs, but she indicated some items could wait, but the motor mounts did need replacement now. I agreed to the mounts being replaced in addition to the regular service items due at this time. She saved the broken mounts and showed them to me when I came to get the car. Still in shock that these items suddenly failed in 3000 miles, I came back to ask them to show me where the mounts were located. Jamie immediately got the mechanic who performed the work and after getting the car up on the lift, Matt, showed me the location of the mounts. I was still skeptical that they had been replaced with new, but Matt told me he also washed the engine which then had run-off water that flowed over the mounts, making them looked "used". After some further discussion and Michael coming to also hear my concerns (about the shock to me hearing my Santa Fe needed so much repair) in light of how dedicated I am to having services done at regular intervals. I asked that I have one dedicated mechanic who would always be responsible for and perform maintenance on the Santa Fe. Michael and Matt were very agreeable to that request and I did leave feeling that my concerns had been addressed and resolved. Jamie was patient through this whole encounter, as were Michael and Matt. I do apologize to Matt, especially, for doubting that he actually did the repairs and replaced the broken parts with new. After talking with him, I believe in his integrity and look forward to knowing that he will care for my vehicle upon future visits to Chapman Hyundai.

Shaskin

Jun 23, 2011

As always, Jaime's friendly manner has never faltered and is the best possible representative for the company!!! Every single visit, she has done an incredible job taking care of my vehhicle.

rshelton

Jun 22, 2011

Steve, our sales person, was absolutely great! He took all the time necessary to explain all the details of the car we were purchasing. He was very reassuring to our daughter about the mileage rating for the vehicle and the new technology used to achieve that mileage. He was very attentive & patient and very thorough.I'd highly recommend Steve.

rubinosribs

Jun 22, 2011

Jaime is wonderful, always very friendly and attentive. I just took our Sonata in for its oil change. I think the floor mat issue may be fixed this time. Thank you Jaime for looking into that issue again. As always, I am happy to have Jaime as my service consultant. Lisa Rubino

tlkilwein

Jun 22, 2011

Jaime helped me on three different occassions with warranty work on my 2011 Sonata. With all three occurances she was extremely, helpful, friendly, courteous and went above and beyond to make sure I was satisfied with my service experience. She even offered a restaurant location nearby while the work was being done! The service work on all three occurances were also taken care of without issue. I'm a very happy customer!

skane

Jun 21, 2011

Jaime was very welcoming and made it a no-hassle experience. She kept me informed about the progress and what they were doing to ensure that the problem would be fixed. She provided me with a courtesy car when the work on my car took longer than originally expected, and all work was covered by warranty.

tinkfan

Jun 21, 2011

I was in and out in np time at all. I came in for my first lube and oil change. They did wash the car.

kclay7228

Jun 16, 2011

Jaime was very professional and attentive to what I needed to have done. She warned me it could take up to three hours for the retint on the window. But it only took an hour so that was a nice surprise. I loved that the car was washed when it was returned to me and the little box of sweets on the dashboard.The only complaint I would make is that the guys should return the car with the same radio station on as it was given to them. ; )

danjfreeland

Jun 15, 2011

Jamie is always professional and very customer friendly. She represents your company very well and is very informative and helpful. I feel very comfortable working with her.

jlhanson47

Jun 15, 2011

I was welcomed immediately upon my arrival at the service garage. Mr. Rosen asked me a few quewtions and I told him the issues I was having with my Elantra. I was told to go to the waiting area where we had coffee and pastries, up-to-date magazines (that almost never happens) and a television. The service was performed on my car including two recall matters which I had forgotten to mention. Mr. Rosen came in during the waiting period to let me know that the procedures had been done and that my car was being washed and would be delivered to me immediately. I was pleased how smoothly things went and how nice everyone was. Everyone whowas waiting seemed to feel the same way. The price was perfect . . . my warranty covered everything.

tdymarcik

Jun 14, 2011

Norm was very helpful and friendly. Daniel the driver is always very pleasant. He has driven me a couple of times while the van is being worked on. Everyone is always so nice too. Thank you.

anndichiara

Jun 12, 2011

Our appointment was on time. I love the little box of candy and the carwash after service. I hope to purchase our next car from your dealership.

chapmanj

Jun 10, 2011

Once we made a deal on a new Elantra, Ron worked hard to try and get things accomplished simultaneously so that I wasn't waiting.

M Haletky

Jun 10, 2011

My husband Lance now takes the car in for service. He told me all went well and was very satisfied with the service he received. I used to take the car in for service but because of my handicap I can't wait in the customer service area. I had to wait in the showroom. Almost every time I was there a sales person would try to sell me a new car. It's annoying.

luckydkat

Jun 9, 2011

Jamie was super friendly and very polite. She fully explained the reason for the recall on our transmission part and gave a rather accurate estimate of when we could have our vehicle back.

bobsterns

Jun 8, 2011

My Salesman Ron Rocky was very help full in finding the car I was looking for. He was very pleasent and knowledgeable I don't think I would of bought a Hyundai if he hadn't show me the benifits this vehicle had to offer me. So fare I am very pleased with my purchase.

jamess572

Jun 7, 2011

You are greeted as soon as you drive in. No waiting no hassle. The people are friendly and keep you up to date about your vehicle. The vehicle comes back to you cleaner then when you arrived.

kmck1968

Jun 5, 2011

This was our first car purchase since moving to AZ 3 years ago from Illinois and Chapman was recommended by a friend. We were very pleased with the purchase of the Sonata and the quality of service we received from our salesman, Wally. All the staff the we met were very friendly and knowledgable. We will recommend Chapman to others in the future.

michelyn4

Jun 4, 2011

I had great service. I was able to get my car in for service when it was convenient for me. I was able to get checked out quickly.

nahla

Jun 4, 2011

It was a great experience with great customer service. Shawki took the time to answer all the questions I had. He even called the next day to make sure we're happy with the car.

TOMPLYLER

May 30, 2011

I PRINTED A "GUARANTEED PRICE QUOTE" FROM CHAPMAN HYUNDAI AND BROUGHT IT INTO THE DEALERSHIP TODAY (5/29/11). THE CAR WAS IN STOCK (STILL ON THE TRUCK) AND HAD NO DEALER ADD ONS (YET). THEY REFUSED TO SELL THE CAR AT THE PRICE THEY QUOTED UNLESS THEY ADDED ON GLASS ETCHING $800, WINDOW TINT $500, PAINT SEALANT $800 AND ALARM $800. VERY UNETHICAL BEHAVIOUR. THEY SAID THE PAINT FROM HYUNDAI IS SUBSTANDARD AND WON'T SELL THE CAR WITHOUT THE SEALANT. THEN THEY SAID THEY ADD THE GLASS ETCHING SO THEY CAN GET A DISCOUNT FROM THEIR INSURANCE COMPANY. TOTAL B.S. IT'S ABSURD THAT THEY THINK THE PUBLIC IS IGNORANT & WILL BELIEVE ANYTHING THEY SAY. THEY JUST WANTED TO LIE ABOUT THE GUARANTEED PRICE QUOTE TO GET ME IN THE DOOR AND THEN TRY TO PRESSURE ME TO BUY THE "JUNK" AFTERMARKET (HIGH GROSS PROFIT) ITEMS THEY ARE SELLING. IF I WANTED TO BUY AFTERMARKET THINGS FOR MY CAR, I WOULDN'T BUY THEM FROM THE DEALER. PLEASE DON'T GIVE THIS DEALER YOUR BUSINESS.

John JJ Ward

May 28, 2011

We enjoyed meeting all the personnel at Chapman; everyone was courteous and professional, and we think we negotiated a good deal. So far, the car seems to be as fuel efficient as advertised. We spent half as much at the gas station as we had been with our other vehicle.

ayanine

May 25, 2011

I had a great experience at this dealership. As soon as I arrived Steve came out to greet me and was very friendly. Even though there were several customers walking in and out of the dealership Steve did not rush me. He was patient and showed me several cars and answered all of my questions. He went above and beyond to look for the exact car that I wanted. During the entire process I never felt pressured to buy. I found the perfect car at an unbeatable price and I am extremely happy with my purchase.

Rod Stone

May 25, 2011

I find everyone to be professional and friendly and the work is done on time which I never have to wait long for my service. Thank you all for a great job done. The rating I have given is 100% Every time I need to have anything done I call Jamie and I am in for my service that same day or the next. Thank you Jamie I will always recommend to my friends and family to contact you first because I know that you will get the job done.

jwayneholden

May 19, 2011

They arranged to do the service when I ask and completed it in a timely manner.In addition to changing the oil and filter they checked out the rest of the car filing the washer fluid and adjusting the tire pressure.. The waiting room was comfortable and had good coffee and donuts.

tomarti

May 19, 2011

Steve called me to tell me Chapman had received a new Elantra touring car which I was interested in. I did not think I was going to purchase the car that day, but did, and did not feel pressured in any way to do so. We financed the car for 3 years and received the 1.9% interest rate, which is incredible! Marcus got the paperwork through very quickly, and I drove home in my new car. I love it! Thank you! And my thanks to Steve, who was extremely nice and easy to work with.

kmaxwell12

May 18, 2011

I brought my vehicle in for my 1st oil change since I purchased the vehicle in December, 2010 and was very impressed with the service provided by Jamie. She was extremely friendly and the service was unbelievable! I was told how long the service would be and it was actually completed in less the time! I certainly forward to future service appointments.

cherry1207

May 17, 2011

The person in charge of my car was very kind and answerd all of my questions. He was excellent. The last time, I also got services from him and I am totaly satisfied on the quality of the services that the dealer provided. The service was excellent and I will recommend the dealer to my friends too.

dencece

May 17, 2011

what I asked for to be done was taken care of. I also asked about the gas cap opener and was told that a little play in it was normal.The work was done in a timely manner.The only thing is that the car was washed , but the inside was not vacuumed? Didn't notice until I got home. Don't know if that is supposed to happen/THANKSDennis

Frank Landino

May 17, 2011

The service performed was great. Jamie is very much great to me and pleasure to work with. We are enjoying our Azera. We do talk when need to about our Hyuandi and the service you give us. We do thank you for your service. We are hping you get into sales of trucks one day.God Bless You AllFrank

Beth Caldwell

May 15, 2011

Norm was great. I was totally comfortable. This was my first service so I kept waiting for a "hidden charge" and was totally surprised when nothing popped up. I have to admit that I am leary of car dealers but my entire experience with Chapman has been awesome. I've told everyone about Chapman, Nick, and now the service department. I do alot of driving (about 700 miles a week) and if I ever have to buy another car, this is the only place I will go.

glcano

May 13, 2011

Nick Nicholas, our salesman, was spectacular and exceeded our expectations in every way! He understands internet clientele needs, cares about his customers, and goes that "extra mile" to get things done. He is also very knowledgeable about the Hyunda products he sells and is genuinely concerned that his customers are happy and satisfied. It is obvious that he believes in the products he sells and he facilitates a process in which the customer discovers for themselves the virtues of the products he is demonstrating. Mainly, we trusted Nick, and we will be back to see him the next time that we're in the market for a vehicle. Gil and Christie

PeggySueLancey

May 13, 2011

I love your dealership and would recommend family and friends to buy a car from you. First off, when I entered your dealership to look at your Elantra's I was treated with such respect from Joe D. He showed me everything on the lot and in the back and it was such a pleasant experience. Then Lance came and personally talked with me about what he did at Chapman and how he would help me. This was just such a positive experience for me..right down to the signing of the papers with Marcus. No one was pushy or any of the negative things I had experienced previously when buying a vehicle. You guys are the best, and it was such a fun day for me, purchasing my Elantra. I think I was with you all for most of the day and Joe D even shared his lunch with me..What a guy he is! I just love you all and I love my Elantra and feel like you all dealt with me in such a fair way. Hat's off to everyone there. ok I am ready to do a commercial on TV for you! Cant wait to see you for my first oil change..Lovin you all! Great Great Job! Everyone gets 10 PLUS!!!!!!!!!!

Jbrummer

May 12, 2011

My Visit was great! When I arrived at the dealership I was told the work would take an hour and a half. I was very please when the work was done in about half the time predicted. Everyone was polite and willing to help. I could tell that they all took great pride in their jobs.

csidec

May 11, 2011

This was my first time buying a new car, and I was nervous. Justin Tolby made this experience absolutly wonderful. I didn't have to dicker over price. Justin was knowledgable, friendly, honest and patient. He explained the vehicle from bumper to bumper including the engine. He answered all my questions. He also has a wonderful sense of humor, something I appreciate in a person.I would gladly recommend Chapman to all I know. I am one very satisfied costumer.

madmike61

May 10, 2011

To Whom It May Concern,I would like to take this opportunity to bring to your attention the most pleasant experience I have ever had with an Auto Dealership while buying and owning a vehicle. From the moment I entered the lot and during my previous visits for service, I was treated with the most respect and kindness I have ever experienced. Everyone was kind, courteous and respectful during my first and subsequent visits. There was never a question during my last visit regarding some minor repairs as to what would be done to keep me happy. Your employees put my interest first and took care of the problem without hesitation and never question what would be done.I wish to commend your employees, Demos Spanakis for taking initiative when there was a question about a repair on my new vehicle and your Customer Service Manager Janie Cox for ensuring the issue handled without question. Thank you again for a most pleasant experience in buy and owning one of your vehicles.Yours Truly,Robert M. Hugill

douggilmer

May 9, 2011

Bought 2002 Lexus ES300. It was sold to me with a blown subwoofer. They promised to replace it for free, then for $100 and now not at all. Again, as nice as they need to be to get your initial business and then after they got your money - dishonest & false promises.

hrdickins

May 8, 2011

I rated the quality of work as NA as I do not really know the answer to that, especially so soon after having it done. Pricing is out of Jaime's control and should not have this rating affect her performance. A relative just had the same service done on a Lexus for almost half of the cost. Thank goodness I had a 10% off coupon to bring down the cost a little.Even though Jaime is awesome and I would prefer to service my car at the dealership, I will probably do a little more price comparison for the work I need done in the future.

acaldwell

May 7, 2011

Chapman Hyundai was excellent. Shawky showed exactly what we wanted and they worked very hard to get the price where we needed to be. Shawky too extra care of us to make sure had everything e need and were comfortable in every aspect. He took extra care o make sure my car was well cleaned and nothing missing. He was absolutely great.

garygross

May 6, 2011

I have visited your dealership regularly and bought my Sonata there. I have been very pleased with the help received and timeliness, quality of service. Jamie is always friendly, helpful and thorough. Work done in timely manner. Always provided a ride to/from if needed.

BStOres81

May 2, 2011

I came into Chapman Hyundai to just look and test drive a new 2011 Hyundai Elantra...ended up leaving with a brand new Indigo Blue Pearl Elanta. Shawky, my salesman, worked so incredibly hard to get me a great deal on a new car! Kudos to him and everyone else at Chapman Hyundai for helping me out and being able to buy my very first car!

mwheaty

May 2, 2011

Dealership was very prompt and courteous. My vehicle was towed in for a breakdown and was delivered late night after dealership was closed. You had my car up and running the next day. However, they missed a slight muffler noise (like there's a leak somewhere near the engine) in the overview of the car. I wonder if it's cheaper to have the noise fixed at a muffler shop or at the dealership.

Pam Lascheck

May 2, 2011

I have always received great service from your personnel. Jaime is polite and pleasant and sincerely wants her clients to have the best service possible. Your people will be what keeps me coming back. I also found my Easter Egg...what a great touch! :-)

clayborntaylor

May 1, 2011

Better than expected experience from joe listul and ginger d'anna--both covered every aspect of the elantra with great, helpful attitudes. it was the most fun I've ever had at a dealership and I would definitely recommend Chapman Hyundai because of them. Thank you, Clay

treadbd

Apr 30, 2011

The service I requested was scheduled on the same day, and performed within a very reasonable time frame.Although I have had excellent experience with your dealership, and am willing to complete questionaires as requested to assist your dealership, I do not find the necessity to register to submit questionaires to be a good idea (I did not have to do this with Hyundai). I also am not thrilled with haveing to add to my comments so that they are an acceptable length. Please reconsider this requirement.

bluemoon23

Apr 29, 2011

Jay was the best salesman I have ever dealt with. Completely professional, no "BS", no making me wait for hours, made the process quick, easy and no stress. The dealership was extremely friendly and nice and they had lots of great new and used cars to choose from. I will definitely buy my next vehicle at Chapman.

cgkelley

Apr 29, 2011

My experience with purchasing my car was fantastic. Chris was extremely helpful and knowledgeable regarding the different models available. He took the time to explain all the features in my car and even helped to set up my bluetooth and presets on my radio. Patty was equally helpful and very friendly. She took the time to make sure everything was covered and all of my questions were answered. I would, and already have, recommended Chapman Hyundai to friends looking to purchase a vehicle.

johntaglia

Apr 29, 2011

Great service writer, service manager & staff all the way around. You should be proud of all of the crew at your dealership. One of the first things Norm asked after he greated me was how the floor matts were working out. It's nice to see that you have people who care and not just write tickets. Thanks again

repba

Apr 28, 2011

I had received incorrect information about the condition of my battery from a third party repair shop and went in to Jamie to check the battery. She was quite knowledgeable, efficient and handled my inquiry quite well.It turns out that the battery was fine and the other shop did not know how to test it.Jamie had my car washed and checked my inquiry at no charge. What great service! On time, too!

Kittylacey

Apr 27, 2011

I enjoy coming to Chapman on Bell and Jamie is the best! The only recommendation I have is that you send out discount coupons for service. I used to go to Chapman - Scottsdale and they still send me really good discounted coupons for service specials. Sometimes, I am tempeted to make the drive even though it is far.

aztrailrunner

Apr 26, 2011

Chapman Hyundai is 11 miles away from my place. There is another Hyundai dealership just 3 miles away from me but I keep going back to Chapman for service because they make me feel at home. I'm not the type of customer who complains a lot; when I think I'm being cheated by any company, I just never go back.

lakeswolf

Apr 26, 2011

We needed to take our 2011 Elantra in for it's first service and to have a couple of minor issues repaired. Jamie greeted us let us know there were a couple of "recall" items that needed to be taken care of and explained those "recall" items were in fact computer related and would just take a "software" update. She addressed our concerns and let us know our car would be ready in 2 hours or less. Upon picking up our vehicle Jamie explained exactly what had been done to the vehicle, what services couldn't be completed due to the parts not even being available to the dealer yet and let us know that as soon as the parts were available they would contact us to schedule the service. The entire experience was well explained and easy. We will be having all of our service work done at Chapman Hyundai in the future even though we have to drive for 3+ hours to have it done there. There is no Hyundai dealer in our small town.

writerjep

Apr 26, 2011

Servic on our vehicles has always been good. Excellent warranties and fast and fair work on things we pay for. We plan to keep our vehicles until off warranty, but when we do replace a vehicle it will be with another Hyundai. The servic rep we dealt with was Christaan. He was new to us, but both he and former service reps have all been untimately professional and helpful.

kthieken

Apr 24, 2011

Jaime couldn't have been more helpful or polite. She was very thorough with telling me the issue with my sun roof and informaing of the other services they recommended. When I called for my appointment Jaime was very accomodating with scheduling my appointment when it was convenient for me and explained the service process very well.

katiedog22

Apr 23, 2011

Very friendly and professional to work with. He was curtious and prompt to help me and answer my questions. The waiting area was clean and comfordable while waiting. As promised, I was not charged for any service and I didn't have to wait very long.

patrick942

Apr 22, 2011

Jaime heyns is the biggest reason I go to Hyundai for service. She is very professional and knowledgeable about my Hyundai Santa Fe. Always gets it done right the first time. If she went to Ford or GM because of more money, that is where I would take the Hyundai. It would be kinda difficult with the different brand at those places but she could make it work. You might think about raising her pay grade soon. Thanks once again Patrick Small 602-448-3131

cwentprs10

Apr 19, 2011

Outstanding!!!!!!!!!! Great!!!!!!! Prompt!!!!!!!!! Cheerful!!!! Readily accessable to where I live and work. Trust this dealership w/my car. Honest/thorough!!!!!!!!I work at nite and usually I can drive in during the day and go right in without an appointment and get the car service.

rrjoub

Apr 19, 2011

I have been taking my car to this dealership for service and repairs for several years. I have always had superior service. The staff is very courteous and friendly. They take the time to answer all my questions. I never have a problem scheduling a lst minute appointment.

EdDebiec

Apr 14, 2011

First of all, our sales person - Robert Sunseri - was the best and most understanding of all the people we dealt with. He was professional, listened to us, did what we asked and he said he would do, and was a pleasure to work with. He rates a 5 +.Secondly, before we went to the dealership, we had arranged financing through Bank of America, who supposedly is a partner with this dealership. We understood all we had to do was give the letter we received from BoA and the finance department would take care of the rest.Unfortunatley, during the car buying experience, we also had to deal with a John Lewis and a Marcos (Financing)and too many others. Neither of the two was professional or listened to what we had to say. John, in fact, called with a rude message and his words left on my cell phone were "I don't think you realize the seriousness of the situation." concerning the car we had ordered. John did not listen when Rob had told him we had made an appointment to take care of the paperwork on the car. When I spoke to John in person, he continued to not listen and, when I finally told him that "if he would stop talking and listen to me", we could get this all resolved. Truly, at that point, I was ready to scrap the car deal and start with another dealership. John, by the way, had previously inserted himself into an earlier conversation Rob and Elizabeth and I were having, trying to brow-beat us into buying a car we did not want, even though Rob had asked him not to talk with us.On the day the car was ready for us (we had to order the car since the one we wanted was not available anywhere), we were told to meet with a Marcus (I don't know his last name) from financing. We did not need any financing but Marcus proceeded to ask personal information from Elizabeth concerning financing the car. When I stepped in, since we had been told by two other people that we did not need any paperwork to finance the car) I became loud although I do not think I was yellling. Marcus said to me, "Sir, you need to calm down." and told me I was yelling at him, that he would not sit there and let me do that, which set me off again. Marcus would not listen to the fact that we had a letter from BoA stating, "Bank of America does not require the customer to re-apply nor do you need to pull the applicant's credit report as the applicant is already in our system. There is no need to pull the applicant's credit report or provide the applicant with a Risk Base Pricing Credit Score Notice as these actions were completed during the application process." He continued to tell us that he could not let us leave the dealership with a car and no promise of payment, although we had put a total of $4,000 down on the car, including our trade in, and had the letter from BoA. Finally, when I asked Rob (salesperson) to help us out, Rob did and we got everything straightened out. After that, I told Marcus that "if he would shut his mouth and listen to us", none of the problem would have occured. He then proceeded to berate me again, saying I told him to shut up and that he would not take that from me. Elizabeth finally had all the papers signed and we left. I was still upset and Elizabeth was stressed from the whole experience. In conclusion, I want to say that the experience was terrible,a 0 on a scale of 1 to 10, and not one I would do again at Chapman Hyundai. My new slogans for the Chapman Hynudai dealership is "The customer is always WRONG!" and "We pride ourselves in NOT listening to our customers." I want to repeat that the salesperson - Rob - was excellent and a good salesperson. He was the type of person we thought we would be dealing with all along.

kidzanangel7

Apr 14, 2011

My husband and I were very impressed with our sales person, he was very knowledegable on the vehicles and pricing and financing options. I have to say, he was a very good salesman and he sold me a car when I was sure I was going to buy a truck. That is not a easy task, ask my husband :)Thank YouJim & Jeannie Buechele

azbernster

Apr 13, 2011

The customer service, workmanship, and general atmosphere is very positive. I would not hesitate to recommend this dealership. I did ask to have a rattle checked out, and the Tech did not hear it. It still rattles at about 30mph. to over 45. It is distracting. The good news is that Ms. Heyns told me that if I experience this again, to just bring the car in. I'll do it when I can. I consider this a "positive", and I know the problem will ultimately be resolved.Bernard Fortunoff

ljmott

Apr 13, 2011

The reason I gave the 'great' scores I did is because they are true. I have never failed to receive:1. immediate greeting and care when dropping off my car2. friendly/attentive responsiveness from ALL Chapman Hyundai service associates3. excellent performance of work requested4. respect for my time.It is unusual to receive consistent good service from many businesses today. Chapman Hyundai is a business I can come to with complete confidence that I will be happy in every way with the experience.Thank you again,Larry Mott

valleymvr

Apr 12, 2011

I had to leave my car on Friday night around closing time due to a mechanical problem with my car. When I arrived at 7am Jamie had the service order written and it was ready to go into the shop for repair. Jamie got my car back to me in a little over an hour, I did not expect to get my car back so quickly on a Saturday. Chapman Hyundai truly has exceptional service and I would recomend it to family and friends.

wcarlson30

Apr 11, 2011

Chapman Hyundai is very accomodating with there shuttle service which is a big reason why I go there because of the convenience aspect. And Daniel the shuttle driver is always friendly, polite, and on time. Also Jaime (service advisor) seems to know her stuff and explains to me what to expect and calls when my vehicle is ready and when I can expect to be picked up. From my vantage point, you have a winning team at Chapman Hyundai !!Sincerely, Bill

Lwhicker

Apr 9, 2011

Chapman has serviced my Tucson since I moved to Phoenix a little over 2 years ago. I have nothing but nice comments to say about the treatment extended to me or the service to my Tucson. They display to the fullest the standards that Hyundai expects from dealerships represending them.

denise17920

Apr 6, 2011

Michael Hanna the gentleman that greeted me was very friendly, efficient and helpful. I only went in for my first oil change so not a whole lot I can say here. The wait was not long, the accomodations for waiting were satisfactory and it didn't cost me anything as I said it was my first oil change.

jecraine

Apr 6, 2011

as usual the service was excellent and the timing was as advertised. I have had my genesis for 2 years and all the service has been at chapman. I will continue to be chapmans customer and will definitely recommend them to all that ask me. The car is as great as the service--probably because of the service!!!!

d cubed

Apr 5, 2011

Both Jamie and the Shuttle driver were on the ball. No waiting, professional, friendly and well informed. I would recommend both individuals along with the dealership for hiring such great individuals, especially in this day and age with some real lackluster performers out there. I will definiteely be going back to the delearship when it comes time for a new vehicle or service.

mjfaulds

Apr 5, 2011

Sitting around the service area of any dealership isn't fun, but Chapman does everything they can to make you comfortable. WiFi and coffee helped me pass the time. The services were recommended to me and I felt no pressure to chose. I deferred my new tire decision and Norm provided me with a price on 4 tires so that I could make an informed decision.

Patricia Jeriha

Apr 5, 2011

They give good service especially because they tell you what needs to be done to keep my car in tip-top running condition.Their time estimates on waiting is usually right on as well.Price is good too!That's why I keep going back to make sure my Santa Fe gets good car care by the people who know how to do it!!Thank you!

juliannakinkade

Apr 4, 2011

Today I bought a 2011 White Hyundai Sonata from Christian Burnette and wanted to share with you my experience working with him. I had first called your dealership a couple of weeks ago and spoke to Rob Sunseri. We chatted for a few minutes and he provided me with a bit more information about the vehicle. I didnt have a chance to come in when I said I would, and didnt end up actually walking through your doors until yesterday, Sunday 4/3 at around 4pm. I had first gone to Discover Hyundai off Hayden and thats where I did the test drive. The salesman over there didnt show me any features of the car, just handed me the keys and I took it for a test drivewithout him. They wouldnt work with me so I left and drove straight to your dealership. Rob wasnt working yesterday as I asked for him, but they hooked me up with Christian. I have to say that it was one of the best car buying experiences I have ever had. We all know that buying a brand new car isnt something that anyone would call fun, but working with Christian was fun! He first took me out to the car and showed me all the features of the vehicle (remember, Discover didnt do this at all). We then started the negotiation process and he was very fair, honest and reasonable. I know that he is a new employee and frankly you are lucky to have him with you. Hes an outstanding person, and just an all round good guy. After all the paperwork was completed, he again, went out to the car with megot my Bluetooth working on my cell and reviewed all the features again with me. Showing me virtually everything I needed to know. I felt like the most important person in the world. He was not rushed, he wasnt impatient..he was nothing but professional, calm, patient, and took all the time I wanted to take. I would buy a car from him any day, and will recommend your dealership to anyone that I know is interested in a new car. Christian is the reflection of your dealership and his actions set the foundation for my opinion of your dealership. You got my business because of Christian and nothing else. I will say, however, that Marcus in your finance department was also fabulous to work with, but then again, by the time I saw him.all the other details were already worked outthanks to Christian. All in all, every person that I came in contact with was extremely professional and respectful. You have a wonderful team of folks there and I hope you realize this. Even the receptionist who answers the phones deserves recognition for being extremely professional and helpful. Thanks for making what I was dreading turn out to be the best car buying experience I have been through.

ongbo66

Apr 2, 2011

Jamie is a real people person, and very nice. The e-mail I received about a special onan oil change prompted me to come to the dealership for that service. I appreciate the check-up on all systems, and will have them serviced at the dealer as my budget allows. Continued special discouts, like 10% off on service, do motivat me to use the dealer.

w.fabretti

Apr 1, 2011

I had very good service Jamie Heyns she explained everything that was done to my car and was understanding and kind when it came to services i will need to have done later the shuttle service was exceptional as well my driver Daniel was knowledgeable he even remembered my address for the pickup he was also friendly and courteous; I was very pleased and will use the service again.

canada13

Mar 31, 2011

Everyone from the begining was going out of there way to please me. All the employees I came in contact with were helpful, and nice. The Process was made very smooth and very fast, I will recommend this dealership to others. I have heard from other people that they were very imppressed with the service, thanks Mike.

raypopp

Mar 31, 2011

Andrew was very professional and he knew his stuff! he has a bright future with your company, dont let this one go!!! he did not hesitate with any questions I asked him. He was very polite to my pregnant wife and 4 year old son. He did not pressure me to buy the car, he just presented the facts.

TJMcKnight80

Mar 30, 2011

Initial review:As brief as I can be: Bought 2 new tires in Oct. 6 weeks later, one became heavily damaged. Went in expecting it to be under warranty for an exchange. Informed the tires were sold to me w/ no warranty (not prorated either). Tried selling me a new tire instead with no sympathy for defective tire sold to me 6 wks prior. So, I went to a competitor. They sold me a new tire for $15 less w/ full warranty (and were very friendly about it too). Called to complain, told Service Manager (Mike H.) that I wasn't being treated like a loyal customer and that I wouldn't have bought the tires these initially if they would have explained that there would be no warranty on them. A 6 week tire shouldn't just fall apart. I said I would never go back. He offered free oil change, whatever (Oil change = $30, Tire = app $120). I no longer trust this dealership's service dept. They have a new employee every time I visit. Staff has been unfriendly to me in the past. Always trying to up sell unneeded services (said I needed new Hepa filter for $57 but wouldn't take care of it for me as they were the oil change). Also said I should do a $230 throttle clean? My car has 25k miles and is under full warranty. Why am I to shell out $230 for something that either be included in my bumper to bumper or not an issue at all. It's really too bad about the service dept. at this dealership. They give Hyundai a bad name. They must lose good customers left and right with their lack of customer service and money sucking vultures sales approach. I used to be a loyal customer, but now I will bad mouth the particular establishment to everyone I know. Seriously.Follow-up review:Revisited on 4/27. Service Manager Mike Hanna and Customer Relations Manager Jamie Cox took care of me and resolved any/all issues I've had with this dealership. They admitted the problem wasn't handled correctly and were determined to earn back my business. I respect them for their efforts and will now consider coming back to this establishment for future service work. Thank you Mike and Jamie for making me feel like a valued Hyundai customer.Also, to clarify previous post in case my wording was misleading: the tires that were sold to me were brand new.

bugleplayer

Mar 29, 2011

I like Jaime. She has always been up beat and courteous. In addition, she has been very patient and understanding with me, especially when I cannot afford all of the repairs needed. She takes the time to figure out a game plan to help me get the most important things done. For me, the most important and best part about Jaime, is I know I can trust her to tell me the truth. She makes sure I understand what work needed and why.

RichmondS43

Mar 24, 2011

I have been using your dealership since I purchased my car at a now-closed dealership in Scottsdale and have been happy with the service. i could do oil changes closer to home and for less money, but the fact that you wash my car and the fact that I prefer working with a dealer, is instrumental in my using your shop. At one point, you started charging for car washes -- that would have been enough to make me rethink seriously my decision to use you for my service.....especially oil changes. Yesterday, to my dismay, I was told you were only washing the outside. i don't know what the policy was before, but I do know that my car was always vaccummed and at least lightly dusted. Yesterday I got an outside car wash - and not a great one at that. Not a big deal -- but it says to me you are trying to cut corners -- which makes me wonder what other corners you are cutting?????????

dalton70

Mar 22, 2011

Nick was great from the first phone call. He listened to exactly what I wanted and found me a perfect car. I had gone to another dealership before Chapman and test drove a Sonata, but the salesperson only talked about how beautiful the car was. Nick actually walked me around the car and explained the features and during the test drive let me experience the steering and the ABS brakes. He let me make my decision with no pressure. Nick made me feel like I was at a luxury dealership. He even came in on his day off to go through every feature of my new car before I drove it home. Chapman Hyundai is a very friendly dealership. I had a great experience with every person I dealt with.

Vessa Olshove

Mar 21, 2011

Greeted by Norm as soon as I drove up, got checked in right away. Cost of repairs was less than anticipated and done in a timely fashion! I purchased my last 2 vehicles at this location and have always received the best service. Great experience - I'll be back!

darnold1

Mar 19, 2011

Nick was extremely helpful and honest and went the extra mile to make the new car buying process smooth. He made himself available for answering questions and for keeping us well informed about the new car under our consideration. We used the USAA pricing and he held firm to that quote. At no point was there any pressure. We were comfortable working with him. He represented himself and Chapman Bell Road quite well.

leneysr

Mar 18, 2011

Norman and Andy were professional and attentive. They explained what was needed, kept in contact with me and was finished on time. The Chapman Hyundai dealer is a great value and a place that I trust. I like my Hyundai and want it to last as long as possible and the dealership assists me in that want.

Janpatterson

Mar 16, 2011

When I first arrived there, I was met by a female attendant, I do not have her name but she was not very helpful or knowledgable, she steered me wrong. I then was helped by Norm Rosen and I had a very good experience with him, he was very helpful...

luv2flyprn

Mar 15, 2011

RON ROCKEY DID A GREAT JOB AND SO DID THE YOUNG (NAME I CAN'T REMEMBER), WHO HANDLED THE FINANCING.....THEY WERE SUPERB.....I HAVE NO QUESTIONS AND WILL SEE RON ON THIS SATURDAY WHEN I BRING THE CAR BACK FOR THE FINISH PRODUCTS....have a great weeklarry trapp

sferguson

Mar 13, 2011

The service I received was great and was done in a very timely manner. Everyone is very friendly and easy to deal with. It is also very nice that you wash the car every time I bring it in. Also, I did not even know about the recall notice, and you told me about it and took care of it.

KJStelton

Mar 12, 2011

I feel have taken my car to Chapman Hyundai for some time now even though I purchased it at a different dealership. Chapman provides excellent customer service from the time you bring your car in until the time you leave. The price for the services always seems fair and the work is completed in a timely manner.

Lynn Dolan

Mar 11, 2011

The salesman was very informative and helpful. We drove several vehicles and had all questions answered. He volunteered useful information not asked for. I felt the trade-in price was reasonable for my BMW. The Elantra will be an excellent vehicle for me with its safety rating and gas mileage.

ckuncis

Mar 6, 2011

Everytime I take my car in for service each employee is friendly and very helpful. This is the reason I not only bought my car here but bring my car in for service. They do it right the first time. I will definitely continue to use Chapman Bell Road Imports

blambert

Mar 4, 2011

Jaimie was great from the minute I spoke with her on the phone, greeted me for my appointment untill I checked out and paid the bill.All was done very efficiently and professionally. Thank you.I have no way to determine the quality of service but I assume with your excellent reputation that it was excellent also.

bobina812

Mar 1, 2011

Everybody I delt with was very friendly and helpful. I had a very good experience at Chapman Hyundai. There was a problem with the Air conditioner but it was fixed right way and quickly too. I received the upgrades that I wanted and the car alarm system was put in right away and very fast at well. The car runs great and I'm very happy with it - thanks Chapman Hyundai.

Dorothy Corder

Feb 24, 2011

It took longer than I had expected, but that was due to testing of the a/c. Appreciate that they washed my car. Cost was what I expected. Jamie was very clear and explained what they did and the price very well. The waiting room was comfortable and had a tv.

lindatavaszi

Feb 23, 2011

Sales were wonderful, Kudos to Justin. Faulty battery required onew week old car t to be towed . Norm in service was exceptional! Car fixed, details given, pick-up mad easy. We were impressed with the total operation including financing and the overall appearance of the dealership. Thank you

jpmcdonnell79

Feb 22, 2011

Tye did a great job educating me on features and value. He was very knowledgable on the competition and the industry in general which indicates he knows what he is talking about. He and Sam did a great job working with me to balance what I wanted with my budget. I would recommend going to see Tye and Sam at Chapman. Nice work fella's. Make it rain Hyundai's.

donfishngolf

Feb 21, 2011

When I called to make an appointment Jaime was friendly and gave me the time I wanted. She went to extreme measures to help me get special consideration with my service needs. She is always friendly and courteous and makes visiting a dealer a pleasure. I will return when my audtomobile needs service.

seeyoujimmie

Feb 17, 2011

Service employees (esp. Jaime Heyns) always friendly, considerate and helpful. Appreciated the discount coupons that enables me to afford the required services.Appreciated the WiFi facility that kept me in touch during my visit. Donuts weren't bad either!

tmlucca

Feb 17, 2011

I love the service I get when I go to get my car service. Jaimie is wonderful. The only problem I have is that the service area is not handicap friendly. I can't use my scooter to wait in the service area and the bathroom requires a flight of stairs to get to.

mandira

Feb 16, 2011

I needed to change the timing belt and water pump on my 2002 Hyundai Accent. The car is in really good shape but I travel a lot so it has to be ready to go. I had a good experience and they did a review to tell me other work I should do. I was really surprised as there was very little that was needed. My car has 111,0000 miles on it. This is the longest I've ever owned a car.

cangink

Feb 11, 2011

Great dealership...great service...great people especially Joe Debenedetto in Sales and Peter Ruszkowski in Service. They are simply "The Best". They know how to treat customers. They are very friendly, helpful and make you feel special. I would highly recommend giving Chapman a try.

kadamsaz

Feb 11, 2011

Jamie is always helpful when it's time for service.I had scheduled an appointment for oil change service and had an issue with a part on my vehicle and it was looked into right away. I was informed of what would need to be done to fix this issue and given a day and time frame on how long it would take to do the repair.My vehicle came back to me clean. I did find a little suprise in my cup holder upon my return. A little box with some candies inside. Very thoughtful & greatly appreciated.As always a job well done!

mdebnam

Feb 11, 2011

Jaime Heyns always greats you with a big smile on her face & ready to explain everything that will be done. She is diffently has the personality to deal with the public. From the outset when we purchased our Veracruz everyone has been very helpful & friendly.

nickruggeri

Feb 11, 2011

We purchased a 2007 certified Hyundai Sante Fe. A few months later we learned the car had gone through the certification process, however; the repairs that were noted, were not repaired. As a result we had to spend $170.00 for a rear end alignment and $886.00 for a new set of tires due to the damage caused by the tires that were on the vehicle, but had suffered server damage due to improper alignment.To ad insult to injury, the car was parked outside in your parking facility when we had the hail store. That was another $2,300.00 in damage in which we had to pay the $500.00 deductable and Chapman refused to reimburse us for the deducible.Selling certified vehicles that are knowingly damaged and not repaired is just wrong.I WOULD DISUADE ANYONE FROM BUYING A CAR AT CHAPMAN.

Jimmy the Weasel

Feb 9, 2011

Chapman Hyundai at 999 West Bell Road in Phoenix provided my new 2011 Hyundai Sonata great service. I had the oil changed etc. Jaime Heyns was the service consultant who took care of my car. She was able to fix my fuel filler door which was not properly aligned. She had it fixed without having to replace the entire fuel filler door. I did not buy my Sonata at Chapman Hyundai in Phoenix...I bought it at another dealership. The dealership where I purchased my Sonata said that the fuel filler door had to be replaced and painted.They never got back with me....it has been way over 2 months. Chapman Hyundai (Jaime Heynes) said only a couple of screws needed adjustment to fix the fuel filler door. Great Service Jaime!!! What was the service department at the other place thinking ???? We'll never know.Thanks again Chapman Hyundai of Phoenix at 999 West Bell Road for your courteous, prompt and efficient service. I really wish I purchased my Sonata at your dealership instead of "Brand X."

venkatdamera

Feb 7, 2011

I have been a satisfied client of Chapman Hyundai. They provide truly exceptional Service and cares for their Customers. I would send anyone to Chapman Hyundai. I trust them completely. They are a full service shop, so I never go anywhere else.

daship

Feb 3, 2011

Of all my years dealing with dealership personnel Jaime is by far the BEST! She is polite, courteous and attentive to the customers needs. Every time I've been to the dealership for service or warranty work she makes the experience worthwhile. The sales staff could learn from her!

swirl29

Jan 31, 2011

I had previously worked with Wally Bryner when I got my Genesis. I was very pleased with that experience so I asked for him when I was in the market for another car. He worked very hard to get the car I wanted at the price I wanted. But at the same time I did not feel pressured or rushed. This is quite an accomplishment since most dealings with car salesman are almost always dreadful. Patricia was great to work with. Lots of energy and good at explaining all the options. She has a great personality and made the boring paperwork part go quickly and pleasantly.The managers in the sales office that work the deals were quick to give an answer and very fair. They did not keep me waiting endlessly to wear me down as I have had done in other dealers.

dlmeacham

Jan 25, 2011

very fine work & was performed in a short time, even faster than i was tolled. every body there was so friendly and nice.as an overall experience it was just so great to have been there.I would diffendly recommend there dealership to all of my friends and family and I hope you all have a great day to.

pgavel

Jan 25, 2011

Really appreciate the emailed diagnotic report of needed work. Jaime was very thorough at explaining the work done. Too bad your prices are not competitive but I think I understand why. Thank you for washing my car after work was done; it is a nice "extra" for customer service.

tonieubanks

Jan 24, 2011

Everything went great. I brought the car in for an alignment since it had four new tires. I also was overdue for a serive of oil change. Jaime was very friendly and prompt even though I was late. There were donuts and tea. I was comfortable, and the car was washed following the service. Thank you.

Shaskin

Jan 23, 2011

I have worked with Jamie for some time and I have always found her to be a steller employee. The quality of her service, caring and friendliness is the reason I keep coming back to the dealership. You are most fortunate to have such a fantastic employee!

redwonder

Jan 21, 2011

Jaime, as always was cheerful and not pushy while explining all that she felt my vehicle needed. She's very professional. I was glad to have her as my agent again as this is always her way! The waiting room is always comfortable and bathrooms convenient. My Tucson was washed and vacuumed as always and runs like my baby should again.There was an extremely cranky woman whom Jaime was also dealing with. No matter what Jaime said to help her to understand the needs of her vehicle she yelled. Jaime was very calm and professional throughout the woman's tirade. I was greatly impressed.There is another dealership closer to where I live but I will always come back to your dealership!!

Jimmy Hammond

Jan 20, 2011

Gary Timmons is down to earth and easy to talk to. During my service visit he checked and found a service bulletin for my car and made that adjustment while I was there too. He also had my car washed as a courtesy. Next time I need repair or service I will definitely ask for Gary Timmons.

suziv

Jan 20, 2011

I've always gotten superior service at Chapman's. Jaime is the best! She always has a smile and is so nice. I'd give her a "20" if I could.I purchased my Sonata from Chapman's a year and a half ago and I just love it. The only thing is, it's not red. Oh well, maybe next time...Thank you. Sue Vasconcellos

janstwi

Jan 18, 2011

Terrific service! Three items to complete: Oil change service, check brakes and look at lumbar seat button. Jaime informed me to allow about two hours. It took less time than that but more importantly, I knew in advance what to expect. Explained that a part needs to be ordered for the seat and when I return it will be a three - four hour appointment. Perfect! I like to know what to expect so I can plan accordingly. Very efficient and friendly. Customer friendly waiting area. Also, love the car wash!

larh78

Jan 18, 2011

The price for the oil change has gone up and the Technicians constantly find things wrong with my vehicle and suggest expensive repairs, like changing light bulbs that are not "necessary". I feel like I am being gouged everytime I tak my Santa Fe in for service.

tomgentleman

Jan 18, 2011

As far as I can tell everything that was repaired/changed out is working fine with the vehicle. I have zero issues with any of that and paid you a little over $1600 to get that stuff taken care of. However I have now discussed getting the CD player repaired on several occasions with a couple of different individuals at the dealership and was promised it would be taken care of this time. Of course it was not. I have the same broken CD player that I've had since August. It is very annoying. I do not have a second driver available on most days to drive me in and out of your dealership so I was really hoping that it would be taken care of this time since whoever the guy I spoke to said it would be (it is under warranty). I also do not have the time to go down there and wait an hour and a half to two hours for it to be installed which is what I was told on a past occasion is the amount of time it would take. My rating above falls in the middle because you did seem to do nice work on what you did. But it is kind of ridiculous at this point that I do not have a CD player since I've discussed it with a minimum of three individuals, plus left phone messages regarding the subject (all of which went un-returned). That is all.Sincerely, Tom Gentleman

wolhicks

Jan 18, 2011

I have been very happy with my interactions with the dealership so far, service and response have been great. Financing was handled efficiently when purchased and my car was all taken care of when received. Followup has been very good from the members of the dealership to make sure i was happy and satisfied.keep up the good work.

tmlucca

Jan 15, 2011

My biggest problem with your service waiting area is that it is not handicap friendly. I order to go to the bathroom You have a to travel a long distance to the bathroom. Walking up stairs is not an option for people in wheel chairs or scooters. Walking up the stairs is difficult for your elderly clients. There are no ramps going into the service waiting room. Gary and Troy have helped me get into the waiting room. Despite my frustration I gave your dealership a high rating for service but not for handicap friendliness.

jade735

Jan 14, 2011

this was a very quick turnaround for quite a bit of work. and i got an immediate call back - a very fast response on my initial phone call. always felt like i was getting up-to-the-minute information about progress on the repairs. satisfied, as always. :)

Debbie Paine

Jan 13, 2011

Since I purchased my Tucson, I have brought it to Chapman for all its service. I have been delighted with the service I get, the service representatives and the fact that the service performed is done right the first time. I have been very pleased with my Tucson and brag to everyone, all the time, about how great a car it is. When I am in the purchase mode for a new car, I will go back to Hyundai!

dorton

Jan 13, 2011

I am almost at a loss for words when it comes to the service department at this dealership. The customer service is always ABOVE and BEYOND. I called when my car wouldnt start (just needed a jump start) and Gary assisted me in getting a jump start from roadside service. I am single mother and live alone so needless to say cannot work on a vehicle! lol. Gary told me once they came to the house to bring the vehicle right down and they would check the battery and replace if needed. I get there and great news was something like dome light probably was left on but he still had an inspection done of the battery alternator etc and oh....THEY WASHED MY CAR!!!! I was not there long and have not had any further problems with starting my vehicle. I rant and rave about this service advisor and department to all of my family and friends. I will NEVER take my car anywhere but here. Thank you to Gary Timmons for all that he does every time I contact him! You should look into cloning him! He is a KEEPER! the business world needs more people like him in it---he definitely provides EXCELLENT customer service to your clients.

cangink

Jan 12, 2011

I have bought a lot of cars in my life but Chapman is clearly the best dealership that I have ever dealt with. They could give lessons to other dealers on how it "should" be done. Sales and Service are excellent here. The people are friendly and want you to be happy with your purchase and/or repair/maintenance. Absolutely a "5-Star" place. Go see for yourself. You won't be disappointed.

blissfullyunique

Jan 8, 2011

I went in for a routine oil change and tire rotation. Everyone that I came into contact with was very friendly and professional. During their inspection of my car, they also found that my brake lights were not working. They determined what the problem was and fixed it. I appreciate all of their help.

starlight3384

Jan 7, 2011

I had an amazing exprience with all the people I came in contact with at this dealership. Everyone was very friendly and helpful. This was the first time I have ever leased a car and they were very informative and patient with me while I made my decisions. I ended up leasing a 2010 Elantra and I couldn't be more pleased with the level of customer service I recived while shopping for my new car.

Ethorpe84

Jan 5, 2011

I always visit this dealership when I need my hyundai serviced. The staff is very friendly and the dealership is convenient for me because it is close to my home. I never have to make an appointment. I bring my car in and the service manager promptly attends to my needs and sends me on my way. My car is always fixed right the first time and their complimentary car wash is better than some of the car washes I have paid for. Pricing is decent considering this is a dealership, but not exceptional. If you want your hyundai serviced with care and don't mind a little extra out of pocket cost, this is the place to go.

lanid

Jan 5, 2011

We have always been so happy with the service and how quickly repairs and oil changes are made at this dealership. They make it very easy for us to schedule an appointment, they answer their phones, and call you back with information. We also greatly appreciate the coupons that are given. Everyone is so nice and the waiting area is great. Eventhough you pay a little more than other locations, time is money and everyone there knows that and knows you need to be on your way as soon as possible. thank you for also having great hours of business and being open on weekends. thank you

LamontBoyd

Jan 4, 2011

I appreciate Jamie's ability to squeeze me into the service schedule at the last minute and her thorough explanation of need for services being performed. It appears that all involved in the service operation are well-tuned to customer needs and desires.

ksederholm

Jan 1, 2011

Went in to test drive the new Equus and the Genesis and Steve was very helpful. No pressure carefully went over all the options and sold me on the Equus......which I drove home and am in love with. I knew what I wanted and he knew how to give it to me. I look forward to experiencing all the dealership has to offer in the future. If the service is as excellent as the overall staff I know I will be pleased.

dorton

Dec 31, 2010

BEST EXPERIENCE EVER! I have never had such great customer service from a dealership--they had my car done quickly and had it washed when I went to pick it back up...I highly recommend this dealership to my friends and family. They were very friendly--provided me with ride home and a loaner car when my car could not be completed that day. I picked my car back up and it was even washed and vaccuumed!

pvramana

Dec 29, 2010

I brought my car for oil change. The service rep told me it will take approximately 1 hr 30 minutes. So I decided to wait, but it took more than 2 hrs (2hr 20 min) just for oil change. I had to wait for that long during a week day. That really disappointed me.Regards,Venkata,623 845 2993

danieldennis

Dec 20, 2010

Just over a year ago I bought a Genesis Coupe at Chapman Hyundai. My needs changed so I visited two other dealerships and drove some Genesis Sedan. Then I came back to Chapman and bought a Genesis Sedan. I bought mainly because of the work of John Lewis, Rob Rockey, and Patricia Thompson, they wanted to do everything they could to put me in the car I wanted.

jcmosher09

Dec 19, 2010

Brought the Hyundai in for a warranty repair of the transmission. Were told it was fixed but we don't believe the problem is gone. We will drive it for awhile and are expecting to have to bring it back. Sorry about that ...The treatment by the service department was fine but we don't think we got the problem fixed. A longer / better test drive should have convinced the svc tech of that as well.Additional review - Invalid login. What's with that?Once I set up a user name and password, why doesn't it stay set up.

sbuetti1

Dec 17, 2010

I have worked with Jaymie as my service writer for a number of years and she has always been helpful, courteous and friendly. She makes me feel comfortable being there - I like working with a woman. She is knowledgeable and can explain things to me without making me feel ignorant.Just wish your prices were a little more competitive.

robert playman

Dec 11, 2010

your service gal jayme always shows genuine concern for the overall condition of my car and is very knowledgeable of the mechanics of the vehicle which is unusual for most women. she is understanding of the customer concerns and reflects a very positive image of the chapman philosophy ie to take care of the customer's vehicle after the sale. keep up the good work!!

zukibird

Dec 9, 2010

Car car buying experience that I first had with Chapman just about three months ago was completely unlike any other I had experienced previously. They didn't try to sell me what I didn't want, but instead let their product do the talking for them. They really worked with me getting the car that I wanted that was within my means. And how can you say anything bad to a free first oil change, inspection and wash (with nice smelly stuff included!)

olephil

Dec 5, 2010

Three new car warrantee service problems, fixed only one, was completely lost on the other two. Had no idea of how to identify and fix the problems. Refused when requested to repair the most likely problem source. I'm sure that the problems will return, but I will not go back to Chapman Hyundai for the repairs.Had the nerve to request that I spend an additional $315.44 on non covered items with the same technicians and service advisor that could not properly repair the warrantee items.

ljmott

Dec 2, 2010

You received a 'good' rating on price because I do not know any better. In all the years of owning Hyundais, I do not remember having a checkup that cost over $200. I am retired and on a fixed income, so expenses in the hundreds are unpleasant.I do not have an itemized list of costs associated with a 15,000 mile checkup. I had a coupon that listed the checks performed but not the costs associated with each.Otherwise, the Chapman Hyundai service is always excellent. Jaime is the best!Larry J. Mott

BYMajeske

Dec 1, 2010

Whenever I call I am greeted with a "smile", with friendliness and courtesy. Whatever I need is taken care of efficiently without question. The time I need is always available and the cost so far has been great ($0). However, in general, I will be going elsewhere for my oil changes as your cost is too high. This dealership as a whole, has been outstanding and I would recommend Chapman Hyundai.

gina34

Dec 1, 2010

I wish the prices were more competitive with independent garages & that outside coupons would be accepted. The waiting area is always very clean as well as the rest rooms. Jaime Heyns is a tremendous asset to the dealership. She is always very courteous, patient & quite the professional.

brooksjab

Nov 26, 2010

I would like to take a min to thank Jamie for all her hard work during my last visit. Jamie ensured I fully understood the needed work to be completed on my car and ensured my time frame was met so I was able to leave on time and could reach my next meeting. I love the service at this dealership and will continue to come as long as the service remains at such a high level. Thanks

azbernster

Nov 25, 2010

I brought the car in for service after receiving a letter about a "Recall". The only person I dealt with was Jamie H., and she could not have been more courteous and helpful. I'm a new Chapman customer, and my dealings with Chapman employees from initial visit to now, has been refreshingly good. Based on my experience, I would not hesitate to recommend Chapman Hyundai. I have a 2011 Sonata, and I love the car.

howardsnader

Nov 21, 2010

Worked with Jamie on several occasions. A newer dealer opened a couple of miles from my office. I did contact them to service my vehicle on this occasion. Their telephone service was terrible... disconnected on the first call. When I did speak with the service person, I could not understand them. They seemed in a hurry to speak with me.That has never been the case with Jamie and Chapman. I had the vehicle towed the extra 12 miles just so it could be serviced with a company that has served me well in the past. Jamie timely contacted me with the issues and, as she knew I was in working all day, sent me a pdf with the full report. It was great.

johndwilkie

Nov 20, 2010

Once again, Ms. Heyns took care of the necessary repairs after the ordered part came in. She always puts the customer first and makes sure that the work is accomplished in the shortest time possible. The work was done in accordance with my work schedule to minimize any impacts to me. There was no waiting to get the car in and no waiting after the repairs were made. I appreciate her care and help she has always given me with my repairs and maintenance of the vehicle.

Abiben

Nov 16, 2010

The only reason that I dinged the dealership in this instance was because until I called to find out when scheduled service was going to be, they totally forgot to schedule or order the part. Other than that, everything else was great. Let me know if you need anything else.

genesisbible

Nov 15, 2010

Salesman had a good attitude. He was verry helpful and gave a detailed overview of the car that I was interested in. I gave the ratings because my expierence with the salesman was very pleasant; he did not rush in describing how the automobile outperformed others in its class.

clippers1856

Nov 13, 2010

I recieved a very good experiance having my car serviced at Chapman Hyundai, I would reccomend others to visit this dealership, I had a loaner car while my car was in service so it made it a lot easier for me to get back and forth to work otherwise I would have had to take off work, Thank you Chapman Hyundai

larrystrickler

Nov 9, 2010

We found Steve on the internet and are so glad we did. We just moved here from Illinois and were unsure of what dealership to visit for a Sonata which is the car we've being thinking about for a few months. We 1st visited Larry Miller Hyundai and boy was that a let down. The sales person there acted like we were wasting his time and wouldn't even let us take a test drive because we were non committal about buying at that very moment. That was a 1st for us. We couldn't wait to get away from there and will never do business with them in the future. Steve was totally different. He answered all of our questions, did the test drive, then explained all the many features the car had to offer without being "high-pressure" about it. He is a very knowledgeable and pleasant person to deal with and an asset to your dealership.

norbt

Nov 7, 2010

I received the friendly professional service that I have come to expect from Chapman Hyundai Phoenix. Jaime was great and the workmanship was up to your usual excellent standards. Prices seem to be reasonable for the services performed. I shall return. Keep up the great work.

johndwilkie

Oct 31, 2010

At the last minute 10.29.2010, Friday, I called to see if the seat back in our 2007 Azera could be repaired. The seat back would not move forward, and laid flat. Ms. Heyns said to bring it in and they would look at it. I came right in and they analyzed the issue and indicated they would have to order a part. I appreciated being able to get right in, late on a Friday afternoon. This is not the first time I have contacted Ms. Heyns with an issue, and each time have been taken care of in a very timely manner. No one could ask for more. Too bad other concerns do not approach their customers in the same manner as your Hyundai Dealership.......John Wilkie

Cheryl13

Oct 30, 2010

This was the best experience that I have ever had at a car dealership. Everyone that I dealt with was very pleasant and friendly. They never tried to push me into a deal like most dealerships do. Even thought I was not able to leave with the vehicle that I had originally came in to look at (which was no fault of the dealer at all). I left extremely happy with the car that I did purchase. The car that I originally went there for was a bit out of my budget and they did not try to push me into buying it which is what usually happens when the car that you go to buy is higher than expected. I went in to look at an SUV and left with a car that probably has made me as happy as the SUV would have which is something that I would think was not possible. I left there with a very good feeling about the deal that was made, and I did not feel like I was ripped off like every other dealership I ever dealt with left me feeling. I would highly recommend Chapman Bell Road Imports. I would recommend them to both friends and relatives. Something that I have never said about another dealership before. I would also highly recommend working with the salesman Hal Bliss.

SRsaulson

Sep 22, 2010

An outstanding car buying experience. We called Justin from across town about a car our son saw online. By the time we got to the dealership he had taken it off the lot so it would still be here for us.Hal told us that he wanted his customers to have a good experience whether or not they ended up buying a car from him. That was in fact the case. And he did not pull any sleazy car salesman tricks. In fact, the interest rate he gave us turned out to be better than we could have gotten from our credit union.

sdebbiesds

Sep 17, 2010

Your rating scale does not make it possible to rate this dealership and its staff highly enough. I rarely give the highest of ratings to anyone or any organization in the belief that there's always room for improvement. But, I don't know where it would be for Chapman Imports and its staff.I have not had to purchase a car in over 30 years (drove fleet cars). In spite of considerable internet research it was a frightening prospect to simply consider walking into a dealership, much less attempting to negotiate. From my first contact with Hal in internet sales, I was made to feel "part of the family". Throughout the day, I worked with Hal, Justin and Joe. You guys were all great!!! In fact, all the staff were friendly, and I was impressed by the sense of comraderie between them.I love my new 2011 Tucson - it drives like a dream, and I feel like a Queen in it. AND the price was absolutely unbeatable for this SUV ... or any other similar vehicle I looked at.Thank you for making the whole experience not only less stressful and frightening, but actually fun!

myescape09

Sep 16, 2010

This dealership worked very hard to make my purchase of a Ford Escape as smooth as possible. Great service and a great price. Additionally, gave me a Very fair tradein price on my Ford Focus. Finance person was also superb. Worked hard to get the paperwork through quickly and thoroughly.

gsorkine

Aug 17, 2010

I have given this car dealership the highest value you provided. Thier excellant customer service and overall car buying experience was extremly pleaseant. I purchased one of the least expensive cars and I was treated like I bought the most expensive car. They even helped me play a practical joke on my daughter who the car was for. They all were sincer and helpful on what is to most people purchasing a new car a nightmare. I can not express in words how happy they made my family and I. All I can say is Thank You!

acallaha

Aug 1, 2010

I spent a week shopping for a new car, extensively searching on-line sites and going to several different dealerships around the city. Chapman Hyundai on Bell Rd. was where my search began (I stopped in at the very beginning of the week just to take a look around and get an idea of what Hyundai had to offer) and it's also where my search ended (I returned to this dealership at the end of the week to make my purchase because of how superior they were to the other dealerships I visited). I was thoroughly impressed with the level of customer service I received. Not only was working with Hal and Joe completely enjoyable (both are sincerely friendly, funny, honest, helpful, outgoing guys), but I trusted that my interests were their priority. I didn't feel like I was being "sold" a car: I felt like I was being helped to find the car that worked best for me and my budget. I never felt pressured into making an on-the-spot deal, I didn't feel dooped into the "this will be your monthly payment" game, and I was given all the time and attention typically reserved for a customer purchasing a much more expensive vehicle. (I was considering one of the least expensive models available and needed to stick to a strict budget, but I still felt I received the elite package in customer service!) I went to other dealerships where even the time I spent test driving vehicles was torture--I couldn't get out fast enough. Conversely, I spent a great deal of time at Chapman and found the entire experience to be a pleasure (even the employees with whom I wasn't directly working were friendly and attentive). I will return to this dealership for all of my future car-buying needs, and I will strongly recommend my friends and family shop here as well. Thank you, Hal and Joe, for such a delightful time!

mrcisco69

Jun 3, 2010

My brother lives in New Mexico and came down for the weekend to see my new 2011 sonata SE (Pearl White) After driving mine, he wanted to look at getting a pearl white 2011 sonata SE like mine. We met with Ron Rockey and he was very professional, polite and knowledeable. My brother got his car that he wanted at a "fair" deal and had a very pleasant experience. I also took my car to get the windows tinted.... they did a very good job and the customer service is top notch.

Cactus9855

May 20, 2010

I contacted Chapman through the internet. I requested information on some used Hyundai sedans. Joe D. contacted me back immediatly through email (as I requested). He also sent additional information on some other choices. When I went to the dealership he was very accomodating. He listened to what I had to say and understood my circumstances. Since I was without a car he made sure I was transported to and from the dealership. I got a GREAT price on the car of my dreams!! He worked with me on securing the financing and I drove off in the perfect car for me. I will use Chapman to service my car, especially since the warranty is so awesome! And the next time I am in the market to buy a car Chapman and Joe D. will get my business. I thank everyone at the dealership for being so friendly and accommodating!

Charles.Grumpy

Apr 23, 2010

What a pleasent supprise!!!!!!! A dealership that really made you feel at home..We came in with the idea of buying a used car, and in the process ended up with a great new Sonota..Mr. Hal Bliss is really a great asset to your sales dept. We both took an immediate liking for this young man......We felt like he was family,which in our case is GOOD!!!!!!My wife Dolores had recently totaled our car, and was still uneasy about driving..Hal said"No Problem" he would personaly deliver the car to us over in Mesa--a good 45 min. drive. Next day on his "day off"??? He and his lovely wife and daughter, brought the car over. He was all to happy to explain all the functions and gave us a thorough run through..We even had a nice visit, and really enjoyed our relationship......Hats off to all of the sale dept!!They preformed their duties in very professional manner.... We really love our Sonata--super nice to drive--Thank you all"SO MUCH"!!!!! Sincerely Dee and Grumpy.........

mrcisco

Apr 19, 2010

My mother and I were working with Ron Rockey the last couple of visits and he was very nice, professional, knowledgeable. We came in to test drive a new sonata limited and Ron was busy so he had another salesman help us. Not only could he not answer any basic questions in regards to the car, he could not even pick out the new sonata from their back lot and even stated that "all the cars look the same to him". When it ame to the test drive... he let us drive it (1) block at 30 mph. Yes... (1) block. And on the way back he made the comment... "so... do you want to go back and have me fill out the paperwork?". We were so disenchanted we just got out of the car... got into our car and left. Later I contacted the sales manager and told him what an aweful experience we had. Our first salesman... Ron Rockey called us and aplogized and we did not hold anything against him.

roxannj

Mar 2, 2010

I had a wonderful experience at Chapman Hyundai. Our car broke down and they were able to tell us what was wrong with it without having bought our car from them. We ended up meeting with Hal Bliss from the sales department, whom I highly recommend and he helped us buy a new Hyundai. The finance department was really helpful and I appreciate all of the hard work that they did for us in order to get us into our new car. I would recommend Chapman Hyundai to anyone. It was our first and our last stop when looking for a new car. I have never gone to any other lot and had the service that the guys gave us at Chapman Hyundai. I will definitely be returning to Chapman Hyundai the next time I need a new car.

benreesing

Feb 24, 2010

Even though they were really busy they took the time to really help me out. I am pretty educated on car dealers and how they operate and these two guys were outstanding!I cannot tell you all of the great work they did for me by running numbers, making phone calls and looking for the car that I wanted!Just one word, OUTSTANDING!

fig

Feb 6, 2010

Yesterday started off in a bad way. I was driving to work in my Hyundai Santa Fe and I heard a cracking noise! Uh oh! I called the tow service and asked them to take me to my Hyundai dealership (Chapman). After a period of time I was told that I would have to have a new motor put in the car! Well - I was not going to do that - it seemed more economical just to pick up a new vehicle. I was taken to the sales department where I was introduced to Steve. He was very personable and made the car buying situation an easy one. We test drove a couple of cars and discussed what I was looking for. He was very patient with me - as I was not in the car purchasing mind set! He made sure that the finacing went smoothly (with the help of George Tellez) and I was able to drive away in my new car! He even helped me to clean out my old vehicle (a bigger task than you would think)!I had a very positive experience and would suggest that anyone looking for a new vehicle pop over to Chapman and ask for Steve!