Used Cars for Sale at Charles Gabus Ford in Des Moines, IA

explorer guy 2017

Aug 17, 2016

The ability to find the color and package we wanted and get it to us quickly and taking the time to show us how things operates

PamBbouthajeep bought a Jeep

Aug 17, 2016

Second time we purchased a new vehicle from Charles Gabus. Both times have been a good experience. We worked with David and the finance gal who were both wonderful. If there is another vehicle in our future I'm sure it will come from there. Would recommend anyone go there.

Sgt. Ron

Aug 16, 2016

The whole experience amazed me. The salesman, Brad Harrison, was most helpful and knew more about the product he was selling than any other I have ever dealt with. Everything went amazingly fast. The auto, I expected to order from the factory, was in stock at Gabus. Two days - in and out with a new car. Faster than a special order at KFC or McDonalds. Glad that I came to Gabus first. THANK YOU!

Linda Nelson

Aug 15, 2016

Wade made our first time custom order for our new truck such an exciting experience. Even when my husband called him to make changes the next day. He was so patient and understanding.

oldguysrule95

Aug 12, 2016

Enjoyed working with salesperson, Erika Hall...she was very knowledgeable and professional. I was impressed with the overall look of the dealership and the friendliness of the employees.

Bwram

Aug 6, 2016

Very happy with Steve and the entire staff at Gabus. The buying process couldn't have been easier. I really love my new F150. Thanks.

moosehd

Aug 6, 2016

my salesman Austin was great to work with and he done everything I wanted and the finance Gary was a very pleasant to work with on the paperwork side of the sale..

Ksislers

Aug 5, 2016

I had the best experience buying this car everyone was great to work with Erika Austin Robert and Justin were awesome I will recommend you to anyone who wants to buy

Ranger Bob

Aug 5, 2016

Found my truck on the internet. Talked to Steve about a few concerns I had, as a local dealer had just went across country to get a specific truck I was looking for, but wasn't in condition I was expecting. And before I drove 3 1/2 hours wanted to get concerns behind me. He did great at sending me specific photos and answering my questions, and I love my truck!

Bubbieof4

Aug 3, 2016

Everyone is helpful and considerate. I especially like the service department. This is my 3rd car from Charles Gabus Ford (1 used, 2 new) because I like their attitude and helpful8

Meg9

Aug 2, 2016

I prefer to car shop online and via email, and Steve and Erika worked with me the entire process. All conversations were done through email, so all we had to do was sign paperwork when we arrived at the dealership. Seamless process top to bottom. My best car buying experience. I would recommend this dealership to anyone.

dor bennett

Jul 28, 2016

My 2nd tie shopping here and 3rd for our family. Love the friendliness, promptness and inventory!! Erika and Brenda are too awesome ladies to work with. Thank you for making this purchase so easy.

bcos1999

Jul 24, 2016

No hassles. Jose started the transaction as my first point of contact. Noah completed the deal. I appreciate working with both of them. I prefer email and phone because I travel a lot and they worked with me to make this happen. Driving two hours from home to finish a deal we worked on the interent and phone concerned me but everything turned out perfect! No surprises when I got there. We will enjoy our new Ford F-150. Thanks Jose and Noah!!

JohnandSharon

Jul 24, 2016

This is the second vehicle I purchased/leased from Brad Harrison. I highly recommend if you are in the market for a different vehicle to please contact Brad. I am sure you will find that he is very easy to work with and very knowledgeable.

Beres

Jul 11, 2016

This is our second purchase from Gabus and from Steve Sanders. Great experience everytime. No haggling on prices because the first deal they offered us each time was reasonable and comparable to our research on prices. First car was an Edge for the family and second car was a used first car for our 16 year old. My husband always calls Steve first when looking for a new vehicle. Will continue to purchase from Gabus!

Brian

Jul 11, 2016

From the 1st call to check on a new car to when I left the parking lot with a new car was fantastic, everyone was excellent

mike2014

Jul 8, 2016

salesman Travis Stein was very professional, went to bat for me when I purchased my 2014 Ford Explorer XLT, it was delivered when promised, no hassles, very clean by the detail department. Excellent experience at Charles Gabus, thank you to all at Gabus. If your looking for a new or used vehicle, check them out, talk to Travis and the friendly staff at Gabus.

truckman250

Jun 27, 2016

I have bought over 1/2 dozen vehicles from Gabus Ford, most of them from Kelly Cornish. He has Boy Scout qualities, friendly, curteous, kind, and very helpfull. When I go there for service he always take time to say hi if we see each other. I also think they have a friendly service dept.

maryjoandbill

Jun 25, 2016

We only stopped in for an oil change and ended up two days later with a new car! Took time to 'browse' and was soon working with a great salesman. (Recommended by our usual salesman, who now works a different area). As usual, we were treated like family by an awesome staff. Just can't say enough about how they work with you to get the best deal while keeping in mind our likes and concerns. Love the 'new' refinished faculty and the work that's being done to make your shopping/buying experience a good one. Charles would be proud!

ssweet20018

Jun 24, 2016

I appreciate everything Ericka Hall did to get us the loan for a new Ford focus. We received amazing service from all involved. We have shared with friends and family about the service we received and look forward to doing business with Charles Gabus Ford in the future.

Bev Stokes

Jun 22, 2016

Our salesman and finance director truly listened to what we wanted and worked toward achieving that goal. They worked to personalize our deal to fit our needs and resources.

Kimberly Jenkins

Jun 21, 2016

Erika was so personable, wonderful, and knowledgeable in answering any questions I had in regards to my new car in email/texts the few days before I came down from Minnesota to pick my car up! Also, both Jeff and Austin were really great in going over everything I needed to know in regards to my new Ford Taurus before I left the dealership!

Ankeny

Jun 21, 2016

As usual, we had a great experience at Gabus. Everyone has always been super to work with and timely with appointments. So far, we love our new Edge and my golf clubs fit better than they did in my 2012! Thanks, guys!

skye1201

Jun 18, 2016

I was in need of a vehicle as I hit a deer, I contacted Erika Hall and she did a wonderful hub with a rather difficult situation, I highly recommend ErikaTammy

Kimberly

Jun 13, 2016

Erika was so wonderful and knowledgeable in answering any questions I had in regards to my new car in email/text the few days before I came down from Minnesota to pick it up on Saturday! Also both Jeff in and Austin were great in going over everything I needed to know.

J&D Husker fans

Jun 9, 2016

Very helpful and courteous and knowledgeable. Could not find Limited F-150 anywhere. Do appreciate their help especially for OLD people and the new technology .

coachmichaelmc

Jun 4, 2016

I was very impressed with my Sales Associate Austin. He was very helpful and did an excellent job explaining what a Certified Vehicle is and how it is a great value and piece of mind. Austin also answered all my questions with a great since of ease. My experience with the Sales Manager Mike was equally rewarding. He was very honest on what he would be willing to close on our deal. A+ to both Austin and Mike!

Augustus's

May 22, 2016

Brad Harrison was wonderful to deal with. A straight shooter to deal with. Not only looks out for Charles Gabus Ford but also the customer. Will do business again with them.

Michael

May 22, 2016

This is the second Mustang I have bought from Charles Gabus Ford. I am impressed how easily everyone was to work with, especially Austin Parks. He was very helpful and did everything he could to help me get the car I wanted. The whole process from finding the right car to negotiating a price, setting up financing, and closing the deal went very smoothly. If and when I am in the market for a car, I will definitely go to Charles Gabus Ford and ask for Austin Parks.

Stangrl

May 20, 2016

I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and what I had to say, extremely satisfied with his work. Its always nice to find someone who takes pride in their work! Thank You!!

Fusion2016

May 18, 2016

We recently purchased our new 2016 Ford Fusion from Steve. Steve was a referral from a fellow co-worker who he highly recommended. So we decided to contact Steve, went for a test drive and had the most thorough breakdown of the vehicle that we fell in love and ended up buying the Fusion. Best buying experience!

Jamesjay

May 6, 2016

The best part of the car buying experience was the knowledgable and friendly employees. From the ordering my truck with the help of Steve Sanders and Noah Wolter to the financing department with Brad Rodish my experience was very professional . After I received my truck I got some floor mats and mud flaps. The knowledge of Greg in the parts dept. was great and I had the mud flaps installed by Dustin ,he was very efficient and friendly.

Gretchen B

May 4, 2016

This dealership made the buying process very easy! Josh Christensen responded to my internet inquiry right away and answered all of my questions. He was able to put me in touch with the finance department and they were easy to work with as well. I will recommend to my friends and family that they check Charles Gabus first if they are looking to purchase.

Matt Frye

Apr 13, 2016

Internet salesman Steve Sanders and staff were very patient and willing to work with me on my trade and the purchase of a new vehicle. I had never dealt with this dealership before and I live over a hundred miles away, so I didn't really know what to expect. After all was said and done, I am very pleased with my experience and purchase. Also very impressed with the knowledge and professionalism of the staff at Charles Gabus Ford. They made the hassle of buying a new vehicle quick and easy. I myself will be using Charles Gabus Ford again in the future and will refer others to do so as well.

AMANDA

Apr 8, 2016

I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs for 6+ years and have never had a bad experience and I have dealt with pretty much every part of their company from sales to service to auto body repair (unfortunately multiple times due to deer season). Everyone is always friendly and they get the job done fast and done right the first time. Keep up the exceptional work! Also, your shuttle driver (I believe the morning shift, name possibly Darryl?) also deserves to be recognized. I have rode with both of the gentlemen before and they are both very polite and you can tell they enjoy their job. Thanks again for everything you do! I will definitely be a returning customer if/when I decide to buy new!

deputydad23

Apr 2, 2016

0 starsI made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:40 p.m., so I had her sign me up. When I arrived, the obviously disinterested "service" writer told me I was supposed to be there at 12:40. When I explained that I was told 1:40, he said I could wait and he might get me in but it would be at least 3 hours. I asked him to note that I was there at the time given to me and told him I wasn't going to wait 3 hours when it was their mistake. I also asked him to note that the GPS in my Explorer was still not working right. He said something about the lube techs not being qualified to fix the GPS, and I told him there was no one there who could fix it since I'd had the car in at least 8 times for the prroblem. I asked him to come and look at the GPS, because it showed me over half a mile from where I actually was. He refused to look at it, and told me I insulted "his" techs and he wasn't going to help me. I told him if he had any techs that could fix their product, I wouldn't insult them. He accused me again of insulting "his" techs and raised his voive to the point that the service manager came out to se what was going on. He escorted me out to garage, but didn't ay anything to the loud-mouthed writer or apologize for the way I was being treated. His demeanor did seem to change when he looked at the GPS and saw how screwed up it was. He said he would look into it. I told him before I left that I would be switching all of my car needs to Dewey Ford, where I was sure I would be treated better.The service manager called my home the next day, but that was too little, too late. My entire family has gotten their cars at Gabus for a long time, but none of us will ever go back there again.

FrankEdge

Mar 24, 2016

Trey Porter was excellent to work with. Buying process went very quickly. We are very happy with our Edge. This is the 4th vehicle we have purchased at Charles Gabus Ford since 1991 and would not hesitate to return in the future.

bob-and-nonna

Mar 16, 2016

All employees we dealt with were courteous, caring and competent. We did not feel pressured or hurried at any time, and were pleased from the moment we initiated contact with Todd Dishman via phone until we exited the dealership in our new Ford Edge. We've purchased four vehicles from Gabus and have been extremely satisfied with both the sales and the service personnel.

Kristi8

Mar 11, 2016

My experience was great with Steve! I was trying to buy a car in a short period of time from out of state and Steve worked hard to make sure that it was quick and easy for me!

riding-topdown

Mar 10, 2016

this was the 4th mustang I have purchased from Gabus,over a 30 year stretch , still buying Mustangs,still buying from Gabus,nice to deal with somebody who listens

herky71

Mar 5, 2016

This was my second purchase from Charles Gabus and it couldn't have went been better. Saleman David Geyer was simply amazing, he went beyond to help me get into my new Ford Fusion. Needless to say I will back for my next vehicle when the time comes.

Supergirl1965

Mar 2, 2016

From start to finish, Ben and I had a great time looking for and driving cars to find the one that was the right for me. Still smiling.

tadpole52

Feb 24, 2016

The no pressure was a huge benefit for me. David Geyer and Dan in finance were both amazing. David understood my hesitancy, worked with me, answered all my questions, and got me over the hump. David and Dan were great answering my questions and helping understand the entire process. I definitely will recommend Gabus Ford and David Geyer.

WD0FIA

Feb 24, 2016

No hassles! They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up.

Stella

Feb 21, 2016

It's a pleasant surprise to be treated as an individual and not a sales opportunity. Excellent follow through and follow up second car purchase with Jeff

WD0FIA

Feb 19, 2016

We purchased our 2010 Mustang from Steve Sanders, and we were very happy with how we were treated. He found multiple discounts and beat four other dealers on price, while getting me the car I wanted.In July 2015 we were looking at a new car for my wife, and she didn't have any Ford vehicles on her list to test drive. We did stop to see Steve out of loyalty, and he took the time to show us many of the available Ford models. There was no pressure, but he found a car we both found comfortable in, at a price we felt was very reasonable. We left that day with our 2015 Ford Fusion Hybrid, and we have been very happy with it. We just returned from a 3100 mile trip with it, and were very happy to discover how easy it was to run 700 miles a day, while getting 41 mpg.Steve Sanders is very easy to work with, and we have always been treated great by the staff at Charles Gabus Ford.

KathrynLynn

Feb 15, 2016

I received outstanding service when I bought my Ford Fusion. The staff was very accommodating and we got a great deal! I will definitely recommend Charles Gabus Ford to my friends and co-workers.

Mark B.

Feb 7, 2016

This was my second new car I purchased from Charles Gabus Ford it in the past few years. I didn't even need to look elsewhere. This experience was just as good as the first. Steve Sanders did an excellent job in showing us numerous options with no pressure. Service was efficient, timely, and well organized.

Earl_Merrijo

Jan 24, 2016

Professional and friendly staff. Very easy to work with. No pressure from anyone. Austin Parks was our salesman and he did his very best to get a deal for us that we could handle. Brenda Bracewell was very charming and excellent to work with. Overall, we are totally satisfied!

Robin

Jan 5, 2016

We were treated very professional right from the start with Steven sanders to the finance department to the very end with the gentleman that detailed and filled up my car.This was the best experience I have ever had at a dealership. 10 stars all the way.I will always recommend Charles gabus ford for any and all friends family and any one else.Thank you so much to everyone at gabus, you have a new customer for life with me.

Debra_Y

Jan 3, 2016

Initial contact was made online and the response was very prompt, but not intrusive. When we arrived at the dealer, our sales rep had the cars we were interested in ready for our inspection. Ben was very friendly, helpful and professional and we never felt that we were being pressured or pushed to do anything. Their finance manager was wonderful. She got the financing we needed at the price we wanted and was very friendly and professional. Overall, I have nothing negative to say about our experience and wouldn't hesitate to recommend this dealership to anyone.

Escape "N' It

Dec 21, 2015

This is the second 2016 Escape that I've purchased from Charles Gabus Ford in the past 4 months. I live about 200 miles away (Nebraska), and I would definitely recommend this dealership to anyone looking for a "Great deal" and a "No Pressure" approach. I've bought vehicles in Nebraska, Missouri, South Dakota and Idaho. This is by far one of the best places I've found to go in, look around, ask questions, get answers and still feel free to roam the vehicle lot without the feeling of being "hunted". Steve S. is a great person to work with. On both occasions, I contacted him via email to inquire about different models that they had available. Steve was more than willing to reply with all the information that I was requesting. My wife and I set up a time to stop by and look. After spending about an hour, we had to depart for a sporting event. I was contacted by Steve to ensure that we had a good experience. I informed Steve, "This was one of the best vehicle experiences that I've had. I returned later that week and purchase the first 2016 Escape for my wife.I returned this past weekend to purchase another 2016 Escape. This time the new Escape was for me.I will recommend that, if anyone has the time to drive Charles Gabus Ford is the best place to purchase a new Ford. I will definitely recommend this dealership to anyone who is looking for new vehicles. I was well worth the day to save $$$'s over any other dealership within the midwest.

Gonefishing

Dec 21, 2015

Best buying experience I have ever had from start to finish. Very patient, upfront, open, and honest. Found a new go to next time I need a vehicle.

EDGE 2015, allmine

Dec 10, 2015

AWESOME! Trey in sales, Brad in finance, my experience could not have been better!Everyone was helpful, kind and courteous.From the front door until I was ready to drive away with my new Edge, I felt important.THANK YOU!

ATG Travel

Dec 7, 2015

I worked with Dave at the dealership and he could not have been more pleasant or accommodating than he was. I had tried to work with several other dealers across the U.S. and they all were cold and unresponsive. From the day we talked via email to the minute I left the dealership it was a 5 diamond experience. I drove from St Louis, Mo. to get my car. That's how impressed I was. i know they will treat everyone else with respect and kindness like they have me. Be a business owner myself I know what it means for customer service to be top notch and they have it down perfect. Love all of you there. I am sending more business your way!!

cruise

Dec 1, 2015

This is my 4th Ford Escape from Charles Gabus Ford. Les Sharp is the best sales person, he is very patient with me, helpful on getting me the exact vehicle that I am looking for, always gets me the best deal available. I tell everyone that I have been treated so fantastic by everyone at this dealership that I will not go anywhere else. Thank you!!

Debra

Nov 24, 2015

All of our questions were answered. Since we live about 2 hours away, we were able to have the price and paperwork done over the phone and internet so that when we arrived the process went very quickly.

Patrick

Nov 23, 2015

Very professional as usual. Service went xtra effort to check out remote start and tell me how to use it.

Rachel

Nov 22, 2015

Fast, straight forward... The sales rep texted, emailed and called which cut a lot of time down being in the dealership. It was wonderful!

Carol

Nov 20, 2015

friendly, professional and clean. I was taken car of right away. Your driver that took me to work and picked me up was very professional.

Marilyn

Nov 20, 2015

I received prompt courteous service with no high pressure. Gabus Ford has clean facilities. And I received a printout describing everything they checked.

Christopher

Nov 19, 2015

Quick and easy. Not a lot of standing around waiting for different departments to get on the same page. We were working with service and rentals. Drop off and pick up was seamless.

Amber

Nov 15, 2015

The service advisor was able to get a recall fixed on my car that I kept forgetting to have fixed when I only had a apoitment for an oil change. Great service!

Austin

Nov 14, 2015

I was a first time car buyer and the dealer made the decision easy and pressure free which really allowed me think about the decision about what car I wanted. He was also helpful in describing the monthly cost and warranty.

Heather

Nov 13, 2015

I went in for a routine oil change, and came out with a brand new truck, my experience was fantastic!

Glen

Nov 11, 2015

All of the Gabus Ford staff makes sure your questions and concerns are answered. They always do a great job for us.Both Service and New Car sales.

Clayton

Nov 9, 2015

This was the second time I've bought a vehicle from Kelly Cornish. He's excellent to work with and would definitely recommend him and Charles Gabus Ford to anyone interested in buying a new vehicle.

Karen

Nov 3, 2015

All of it, Josh in sales, Brenda in financial, Ben in looking at all the extra stuff! Nothing pushy, easy to talk to, ready to show and explain anything.

Elizabeth

Nov 2, 2015

Salesperson and finance guy were the best around. We were in and out in 2 hours. They make it easy and that's why we come back to them every time.

Wendy

Nov 2, 2015

Everyone was friendly, greeted me as I pulled into garage and escorted me to lobby to wait. I was told 40 minutes for an oil change from a scheduled appointment but they had me out in 20 minutes.

karen.bokhovenatyahoo.com

Nov 2, 2015

I worked with Josh Christensen in sales to look at the 2014 Escape that I found on line. He was very helpful and easy to talk to. I told him about my trade in and he took a look at it and drove it and I had an offer for it and the trade in less than an hour. I thought about it over night and called him on Tuesday and made the deal. Then Brenda in finance worked through all the documents that go with this big purchase in an efficient, friendly way. I feel I know all the details of the transaction. Then Ben Sargent took me over all the bells and whistles on my purchase. I feel appreciated and valued for being a customer with Charles Gabus Ford and the employees I worked with. It was GREAT!. :)

Michelle

Oct 31, 2015

Renewed my faith in customer service. Austin Parks went the extra.mile to make sure I got the car I had my heart set on when I was in a time pinch. Gary was so easy in Financials and got me an awesome deal on interest rate.

Peter

Oct 31, 2015

The sales team was very friendly, and tried to help find the right vehicle for us, at the right price, Charles Gabus also has the most choice, and from prior experience, the best service after the sale!

Thomas

Oct 30, 2015

I bought a set of new Michelin tires for my 2011 Focus.I used the shuttle service to go home and wait for the job to finish. The driver was very friendly and knows the town quite well. I also enjoyed the free oil change. Gabus is a very good dealership.

Kevin

Oct 29, 2015

Very helpful. Answered all my questions. Very flexible working with me to get all the paper work completed for the purchase.

Kent

Oct 25, 2015

Steve gave us options to choose from. He was very patient and wasn't in a hurry. He really listened to what we wanted and gave us options based on what he had and what we wanted. He stayed with us through the whole process .Finance guy and the gal who showed us features at end were also very patient and kind.

Tina

Oct 25, 2015

Thankful we were able to get a pretty quick oil change done. People are very friendly & willing to assist/help so we can get what we need &be on our way.

hansenmt

Oct 22, 2015

Since moving to Iowa in 2001. I looked for a place to service my Ford's. Coming from St. Louis the dealers were more expansive the a local shop's. This is not true with Charles Gabus Ford at least with the local shops I tried. Not only is their shop excellent to deal with but they got the work done when they said they would and no surprises. They worked with me when my funds weren't as good as they should have been and did the work that just needed to get done at that time.Now on to the sale department. I have bought 6 vehicles from them dealing only with 1 salesman and that is Jeff Turner. He listen to what I said I would like and did not try and up-sell me to another vehicle. But he made suggestion when I was looking at a fairly new used vehicle but was able to get me into a brand new vehicle same model for the same price. They are not their just for the sales but to make a long term relationship, which they have with me.Wish I could select all three reasons for a visit because this covers all three selections.

Kenia

Oct 21, 2015

I though their was something wrong with my vent due to a windshield rapaired by another company. Not once was I told they couldn't do it, they took the the time to listen to me and helped me out .. Typically companies are quick at pointing the finger and not wanting to take a look at the problem or wanting to charge an outrageous amount to look into the problem. during times like this I am grateful I bought my car at Charles Gabus and not another dealer. Thank you!!!

Tessa

Oct 19, 2015

Austin was amazing to work with...had the vehicle ready to go on a test drive when I got there. He had my car looked at while we were gone so when we arrived back and I wasn't totally satisfied with that car we test drove 1 more came back in love and ready to start paperwork. I had an amazing trade in number! I will definitely return in the future!

Franklyn

Oct 18, 2015

They communicated very well as to what they were going to do and how long it would take. They greeted me immediately and escorted me to who I needed to see as well as to the waiting room. It was done in a timely manner. The cashiers helped with a credit charge. Everyone was very friendly and professional. Waiting room had internet access so I was able to work while waiting.

Robert

Oct 17, 2015

I like that When I come in for service on my truck, by service advisor Robert Kritenbrink aways makes me feel like I am important and I get treated that way. I always leave after a service visit feeling good about choosing Charles Gabus Ford.

Dean

Oct 15, 2015

Everyone is very friendly and they get the job done on time and talk to you if there is a problem or if something else needs to be done..

Jon

Oct 15, 2015

Quick check in. Right price, free. The customer waiting room was clean and well appointed. Staff is friendly, I have been to shops that act like you are imposing on their time

Roderick

Oct 15, 2015

Getting the best deal first time around. Prompt and courteous service. Very friendly and customer oriented. Third time repeat buyer!

Ashley

Oct 10, 2015

Josh let me immediately drive the Escape upon arriving at the dealership. This had not happened with the 2 other dealerships I had visited prior to coming to Charles Gabus. My husband and I were very pleased with the ease of the process and how painless the negotiating & purchase process was. Brenda in Finance also was awesome to work with. She found us great financing & had an awesome no nonsense attitude that we appreciate.

Richard

Oct 7, 2015

Robert's handling of my service appointment was impeccable as usual. Robert continually delivers as Service Manager, I wouldn't have any other preference.

Douglas

Oct 6, 2015

Gabus Ford is always good about working with my schedule. Come in for an oil change and need a little extra work, no problem they work it in.

Rose Mary

Sep 30, 2015

listened to my concern and it's been a week and haven't had anymore problems with the ignition switch. Hopefully its fixed.

Ron

Sep 27, 2015

Work was completed to our total satisfaction and restored the bumper to its original condition. Service personnel were true professionals.

Caleb

Sep 24, 2015

Low pressure, very informative. Its very important that Gabus only sells one brand, Ford. Other dealerships with multiple brands lose expertise on their products.

Danny

Sep 17, 2015

I trust that the services I am paying for are actually getting done and also like that expert inspection for potential problems for which I will always say "fix it" when explained.

Julie

Sep 17, 2015

I like the fact that I am treated with respect by every member of your staff that I have interacted with.

Diana

Sep 15, 2015

Brad in financing really worked hard to find me a loan at a good % with all my financial problems in the past. Josh was really good with getting back with me, and the service did a really good job explaining details in the car and syncing my cell phone with the car. This was not my first dealing with your company as my son bought a 2010 Focus also and has had very good luck with his car.Thank you

Terry

Sep 15, 2015

I enjoyed the friendly sales staff and the fact that they were very outgoing. This dealership doesn't use the "Hard Sales" pressure trying to convince you to buy from them. The salesmen were able to answer all the questions my wife and I had about the vehicle we were looking at.

Willet

Sep 15, 2015

Found the auto I was looking for (good selection). Found the price range and it all was made a pleasant experience by the sales person and Gabus personnel.

Anthony

Sep 12, 2015

Everyone there was very helpful and knowledgable.Les Sharp was very helpful in making my descision with an overwhelming amount of 150's to choose from, his direction got me into the perfect truck!

Martin

Sep 10, 2015

I have dealt with Larry Bohall for many years. I feel that he genuinely takes the time to make sure that the vehicle I purchase, best suits my needs. I like the no pressure approach, and the friendly service that I receive. Integrity is something that not everyone has, and I feel that Larry exemplifies that. I have referred many friends and family members to Larry/Gabus over the years. In the12 years I have been dealing with Larry/Gabus, I have personally purchased 6 vehicles from Larry. Always satisfied, and never a complaint.

Kristin

Sep 9, 2015

Les Sharp has always been wonderful to work with. He has sold us all of our cars. He is patient and helpful. He treats us like we are part of his family and we can't thank him enough. He is the ONLY one that I would deal with.

Megan

Sep 9, 2015

Austin was super easy to work with and made getting a new car fun, and Dan went above and beyond.

Laura

Sep 5, 2015

Right off the bat Austin Parks was very friendly and listened to what were looking for. He was very helpful in explaining to us the ins and outs of the model we came to look at, as well as the warranties included with a certified pre-owned vehicle, and also respected the fact that we came in with a specific budget. Brenda Bracewell was also helpful and efficient in advising us. Mandi Hill explained the features in detail as we were about to leave the dealership, very friendly and helpful as well. She told us that we could stop by anytime with questions, which I appreciated. The team was very fast and efficient in getting the car ready for us to take home - we came in at about 2 or 3 pm and the car was ready to go when we were finished with the finance manager. Last, Austin has very good taste in food :) I recommend Austin, Brenda, and Mandi with no reservations!

Richard

Sep 2, 2015

Salesmen Les Sharp went obove and beyond in servicing us. Especially when we were already aboved financially and when we returned after test driving the truck we were interested in a salesperson came up and told him it was sold we were ready to write the papers.

Michael

Aug 31, 2015

Mike Zaver was extremely pleasant to deal with, he also was very knowledgeable about the Ford Fusion we were buying.

John

Aug 30, 2015

The receptionist was very helpful, she transfer me to service the lady that answered the phone was able to get me in the next day when I requested. Both lady's did a great job.

Linda

Aug 30, 2015

Brad listened to what we weresaying we wanted or thought we wanted, listenedto if we thought we wanted to lease or buy pointed out our options.

David

Aug 28, 2015

Robert Kritenbrink was professional and very helpful, and made an effort to get my vehicle fixed in a timely manner. He had to wait on me to arrange for parts, but once they arrived, my vehicle was worked on right away.

Melissa

Aug 25, 2015

My salesman David and my finance person were so helpful and great to work with! This was the first time I've ever bought a car completely on my own and they made me feel completely comfortable with the entire process. It was fun!

Carol

Aug 24, 2015

The three people I dealt with are just simple awesome starting with Josh Christensen and Gary in financial and the Jeff the one who walks you through your new vehicle they made this buying experience great as long as those guys are there I will be back they were very kind understanding and helpful made the this to be very fun experience in buying the car of my dreams and Josh understood my situations with my monies and when things came through I kept my promise and went to him for my purchases and the other two where helpful and polite and answered my questions if other businesses had people like these three guys the world would be a much better place and I am glad they were there when I bought my car

Debra

Aug 19, 2015

Everyone we came into contact with was friendly and fun! I'm sure they could tell my husband hates the whole, buying a car , process. But, I can honestly say the environment was not pushy and we had a great time! Thank you! Best part I love my new Escape!

Drew

Aug 19, 2015

This was our son's first experience with shopping for an auto. Brad Harrison took Drew, our son under his wing and treated him like his one of his own. It was a very different experience from other dealerships we visited that day. He listened and helped our son look at options and keep near his budget. Drew our son - 19 yrs was nervous about coming to a dealership that was 'open' with salesman all around, but left with the concept he could do this again, and said, "from the start of this place to the end, pretty nice handling" with a smile. Dan in finance helped educate our son Drew too. It was a really good feeling to know that you are as concerned about decisions as we are. It is in those moments you know the character of the people you are dealing with is a core concept in your company's motto of taking care of people and putting them first.

Kory

Aug 19, 2015

Larry Bohall was attentive to my needs. He insured I got exactly the car I wanted and the price that no other dealership could match. I am a loyal Gabus customer for years and this will not change!

Janelle

Aug 16, 2015

Our sales person was very knowledgeable about the inventory on site and was very professional. Larry helped us get what we needed at a price we could afford.

Kevin

Aug 15, 2015

The wait time was less then I had expected was early and expected to wait longer but they get it in and back as quickly as possible

Michael

Aug 15, 2015

Everyone I dealt with was very nice and courteous. Having a car towed and not knowing what was wrong is a stressful time for most people. I was kept informed with what the status was had a much higher end rental than I ever expected and was extremely happy with all of it. Not that I want my car to break down again but if it does will always come to Charles Gabus.

Steven

Aug 15, 2015

Friendly staff,car was fixed right the first time and they picked me up to get my car.A great place to get your car fixed.

Todd

Aug 13, 2015

The salesman had remembered me and new what i was looking for. Also the financial lady did an outstanding job.

Roy

Aug 11, 2015

The salesman went to bat for us!!!! We had a budget we were going by, and we were very pleased with the results. It was our daughter's first car.

Robert

Aug 10, 2015

As always we had the best customer service! We are always well taken care of and the staff is Amazing!!

Joyce

Aug 9, 2015

Quick and easy. Was able to complete the purchase the same day. Salesman Les Sharp listened to my needs and showed me the cars meeting my specs. He respected my time.

Gary

Jul 31, 2015

Long time customers at Gabus Ford, we like everything about it! Jeff Turner is the BEST!!! At delivery they noticed a few chips in the paint of our 2015 Ford Escape that I would not have even seen. They insisted on repairing them.

Kenneth

Jul 31, 2015

The service people were responsive to getting the work (recall) work done quickly. The service person we worked with (Rondine) was friendly, efficient, and worked with us in getting our car in and out as soon as possible,

Thomas

Jul 30, 2015

I made a deal with Kelly Cornish. He was great to work with, listened to what I wanted in a vehicle, then showed me only the ones that meet my options. Great guy to deal with.

Steve

Jul 29, 2015

Pat Crane, salesman, was very helpful in finding the truck that fit my needs. Miles __?__, delivery coordinator, was very patient as he explained all the bells and whistles and tried to answer my many questions.

Thomas

Jul 29, 2015

Todd Dishman and Dan Cleary were outstanding. Very knowledgeable, accommodating, and genuinely helpful. Finance dept. was straight to the point and not overbearing. Love the "goodie bags" and Ford caps.

Dawn

Jul 28, 2015

My dealer was very helpful work with me so I would be able to purchase mine new car . Jeff turner does a great job for your company that's why I keep coming back . He has great people skills and cares about his customers . The financial guy did a great job as well at getting me the financing I needed I don't remember his name but he has beautiful blue eyes

Adam

Jul 25, 2015

When I was finally helped everyone was super helpful. The sales experience wasn't painful like it had been in the past. Everything was quick and easy. I think I was only there for 3 hours start to finish.

Ira

Jul 25, 2015

Steve Sanders was excellent and gave me helpful information. Just got the car and it met all expectations. Thanks Steve

Kelly

Jul 23, 2015

Friendly, efficient service. Very thorough with the service. Appreciate that they take the time to come ask before just doing service. It was also done in the time that said it would be done

Jeffrey

Jul 21, 2015

I really appreciated David Geyer's approach to helping us find the right vehicle. He made sure we were had the options and functionality we were looking for, but not buying more than we wanted. I also really appreciated the thorough overview of all the car's technology that we received before driving our new vehicle home.

Mari

Jul 18, 2015

In the past 7 years we have purchased 7 new vehicles from Marde Austin. He has always made the experience enjoyable, if not entertaining. We have always appreciated the friendly easygoing attitudes from everyone at Charles Gabus including not only sales but financial and service as well. We feel we have made many friends.

Deanne

Jul 17, 2015

We could actually look at cars in your lot before a sales person came out. We stopped at a different lot and they had it so you had to drive right to the office. I left. Our sales man didn't pressure us. I would have left if he had.

Hollis

Jul 17, 2015

Went in for an oil change. The were prompt and courteous. Even pointed out the wear on my tires. Highly recommend their sales and service.

Diana

Jul 15, 2015

The salesman, Marde Austin, and the Finance person, Brenda, were very helpful and pleasant. They were both great to work with. We had a great experience purchasing a truck so we went back to them for a car!

William

Jul 14, 2015

I like the service dept. David Martin has been a pleasure to work with for all my needs. And, in recent weeks, the prep/orientation/technology guys in the bays just north of the parts/rental areas helped me program our Edge's Bluetooth. Very helpful service Gabus offers. Love the Oil changes for life for our Edge and F-350.

Robert

Jul 11, 2015

Alex Clement was our Sales Representative. He was very professional and informative about the cars we looked at. He also made sure that any and all questions that myself and my wife had were answered and was patient while we changed our mind a couple times before we made our final decision. He made us feel valued and did a great job.

Brian

Jul 8, 2015

No pressure sales pitch. Got our payment where we needed it to be. We didn't feel like we were pressured into the sale.

Kenneth

Jul 1, 2015

Getting me what I wanted and with no delay. Jeff Turner did an excellent job on doing that as he has several times before.

James

Jun 30, 2015

I like the quick service, the ease of scheduling an appointment and the clear explanations of what needs to be done

Kathy

Jun 30, 2015

I was in for an oil change and something else was found that needed to be fixed. I was there and had the time to give, but was completely surprised when it didn't take hardly any time at all. I was very surprised and happy with the quick turn around.

Thomas

Jun 28, 2015

My battery went dead Saturday noon when I Started on an trip.I got a jump start from a neighbor and drove to Charles Gabus Ford to have it checked. I had no appointment but was greeted in a very friendly manor and got very good service (And a new battery and system checkout). I have always been pleased with their service, but this was special. I would like to thank David Martin for his help.

Charles

Jun 27, 2015

In and out fairly quickly. Was asked about an issue, informed on repair time and given the choice on whether to proceed.

Jon

Jun 18, 2015

Have been with this dealer for over40 years. Each time service is required, either scheduled or unscheduled, it is always accomplished in a timely manner.

John

Jun 17, 2015

They were done earlier than anticipated and called us when our vehicle was ready. Small delay getting key. This psart is a pain.

Christian

Jun 16, 2015

Our sales guy, Larry was very nice and took the time to explain the benefits and differences between the various vehicles that we looked at.

Raquel

Jun 15, 2015

Marde Austin at Charles Gabus Ford! He is a wonderful, no pressure sales person. He is the most knowledgeable sales person we have worked with when purchasing a vehicle. He believes in the Ford product, it's obvious since he owns them :) We also really enjoyed working with the nice young lady who helped us remember and learn more of the car features after we purchased our Escape. She answered our questions and showed us some common things people may not realize like the Navigation voice commands and cap-less gas tank feature. That was extremely helpful.

Diane

Jun 13, 2015

I came in traded in my car and did business with Steve Reiman as a sales Representative and I highly recommend him he answered all questions and worked with me on my trade in with the buying new car .This is the second time I have bought a car from Steve and would highly recommend him to somebody to buy a car from Thanks Steve Reiman for helping me

Daniel

Jun 12, 2015

I was greeted immediately when I pulled into the service garage. Nice touch. The service agent was great, friendly. Prompt service completed faster than I expected.

Denise

Jun 11, 2015

Better service when making an appointment by phone. Friendlier, and better phone skills. The guys in the service shop listen to the issues of your vehicle.

Teri

Jun 11, 2015

I was treated like royalty! It was my birthday and when my salesperson, Erika Hall, found out she surprised me with a bakery cupcake when I came to pick up my new vehicle. Now that is great customer service!

William

Jun 10, 2015

My salesperson, Todd D. was very responsive and worked with my wife and I through the decision making process. This is the third vehicle I have had Todd help us with and each experience has been a good one.

Carol

Jun 8, 2015

The appointment was easy to schedule, the appointment time was kept, and the service (oil change) was quick! In & out quickly (and on a Saturday, no less)!

Ashley

Jun 5, 2015

It was a great first experience. I didn't feel like I was getting bombarded with salesmen. I knew what I wanted and I got it. Amazing service, as always. Thanks!

Bret

Jun 2, 2015

Dan was a pleasure to work with. He didn't pressure us and was willing to do anything we asked of him. Very nice young man.

Erin

Jun 2, 2015

I thought that Erika Hall was a great salesperson. She was friendly and very easy to deal with. She answered all of my questions quickly!

Thomas

May 30, 2015

Robert kritenbrink is awesome. It looks like such a good place to work too. I should be hired back. :)

Karla

May 29, 2015

The process was very smooth from Les Sharp finding the vehicle that fit my needs, to Noah Wolter, Sales Manager, Brad Rodish, Finance Manager and Mandy, Delivery Coordinator. They all did a great job.

Deb

May 27, 2015

Quick, personable, knowledgeable. The were able to get me an appt. fairly quickly and their service is always top notch.

Holly

May 27, 2015

We were told that we would be able to save money on getting a new car versus our old car and we did.

Michael

May 27, 2015

Friendly staff. Great service after the sale as well. Their prices are very reasonable and keep you up to date.

Allison

May 25, 2015

Being my second time buying at Charles Gabus, the did everthing to get me in car. And I wasn't really looking at getting in a new car just yet my previous car became in drivable and Jeff made me feel at ease with taking on a car payment again.

Danielle

May 21, 2015

Marty my sales associate was amazing and helped me figure out what I needed and what I could afford, which is extremely great since I just graduated from college. Having someone you can trust that is going to give you good and honest advice helps make the car purchasing experience less of a stressful event.

Roger

May 20, 2015

Our sales person, Austin Parks, actually listened to what our needs were. He was very helpful in finding the vehicle that would work for us. This is our second purchase at your location and I will definitely recommend Austin Parks to everyone. Brenda Bracewell in financing was a great help as well, she took the time to explain everything to us, unlike our first vehicle purchase. She made sure we understood what we were paying for. GREAT JOB to the BOTH of them! And a special Hello to Jim Bintner, if it wasn't for him, we would have purchased our first vehicle. He is a wonderful person. GREAT JOB TEAM!!!!

Virginia

May 20, 2015

The sales person was easy to work with and did what he could for you. Not high pressure and it was nice

Margie

May 17, 2015

Low pressure and an understanding what was important to me in my transaction. I was able to call my insurance company and get information about how the new car would affect my insurance and getting gab insurance. The fact that I could conclude the deal on the next day was important as well as being able to call with questions about financing that were answered quickly and accurately.

Robert

May 17, 2015

Robert kritenbrink is an excellent service advisor that makes every customer feel like all of their service needs and concerns are being completely taken care of !

Keith

May 16, 2015

Prompt and thorough! Checked something that I specifically requested and gave me complete info that indicated there was no issue. Reminded me of upcoming 60,000 mile check.

Brandon

May 14, 2015

Sales Associate Austin Parks was friendly and worked with me to get the truck I wanted at a reasonable price with no pressured sales tactics. This was by far the best car purchasing experience I've ever had. Thanks Austin

Gregory

May 12, 2015

Working with Jeff Turner is always fun for us. Jeff is a true professional that will do whatever it takes to ensure the experience with Gabus Ford is outstanding. We will continue to buy at Gabus as long as we can always go with Jeff.

Janelle

May 12, 2015

Brad Harrison was very helpful in finding me the exact car I wanted at a price I could afford! Ive had my eye on the Taurus for awhile and was set as that being my car. Brad was able to put me in that car with comfortable monthly payments. Made my first time car buying experience a good memory!

Larry

May 12, 2015

Steve R. always treats us like family and works to give us the best deal possible. That is the reason we have purchased 4 new cars with him over the past 11 years and will continue to do business with him in the future.

Michael

May 10, 2015

always like the salesman jeff. he patterns his sales technique to how the customer wants to buy the car. it my case, we did everything over the phone and internet. I only came in to sign and pick up car

Fred

May 8, 2015

detailed all the charges, didn't try to sneak any hidden charges, seemed to be very honest in their approach and in answering questions.

Gloria

May 8, 2015

Oil Change - timely, and they washed my car. It looked great. Body shop - they accurately diagnosed a small problem and fixed it immediately! It was fantastic!

Larry

May 8, 2015

I misplaced the title to the car I was trading in and the financial officer Brad took care of getting it from the county auto dept. Both Ken and Brad were polite and answered the questions we had.

Amanda

May 5, 2015

They always take great care of my vehicle. The service people are all very nice, and they seem to care as much about my car as I do.

Pamela

May 5, 2015

Pat was very friendly, very help and made the process very easy. The finance person was very helpful and friendly as well! Great experience. We are actually going to buy a second vehicle sooner than expected, because we want to work with these folks again.

Jvm2015

May 2, 2015

This is my first purchase with Charles Gabus Ford and I am always nervous about buying a new car for some reason. I communicated with internet sales person, Steve Sanders and he was VERY patient and answered all my questions (over and over). I ultimately ended up purchasing the Ford Escape and it was a very smooth transaction from beginning to end. I hope that future business with Charles Gabus Ford continues to be as good as this one was. Thank you Steve Sanders you really understand what customer service is all about!!

Clifton

Apr 30, 2015

Les Sharp is a great salesman who takes the time to explain options, features and what he can and cant do for you. Helped reduce the price for options. Also trade in was accepted for more when I negotiated.

Phyllis

Apr 30, 2015

Everyone I talked to was very pleasant and easy to listen to and work with. Everything was explained very well.

David

Apr 29, 2015

The people are always friendly and helpful. Someone is right there to help you and the service is fast and efficient.

Janine

Apr 29, 2015

I loved the salesperson, Joshua Christenson. He was attentive to our needs and did his best to make us feel comfortable and well taken care of. I would give him a five star excellent rating and if he was the only one I did business with I would give him a 10. The guy who went over the car with us and programmed my phone, I think his name was Matt, was also excellent. I would definitely do business with you again based on the service received from these individuals.

Roy

Apr 26, 2015

I was able to order online, they kept me informed of status and we had no hassle at pick up. Gabus representatives were courteous and helpful.

Alison

Apr 24, 2015

I really appreciate the kindness and knowledge behind your employees. Everyone from the moment I walked through the doors to the moment I was given my keys and for someone to go over everything in the vehicle with me. I want to say than you to Dan with approving loans and Evan for the sales. Not alot of people my age are given a chance to have a loan given for the amount I asked for. It is so nice for your company to have given me that chance and were supportive of it. I will definatly be visiting back in the future for my next purchase. Thank you to your wonderful staff and consideration to help me buy an awesome and reliable vehicle. -Alison

Michael

Apr 24, 2015

No pressure from the sales rep that worked with me. Daniel was absolutely awesome to work with and always got back to me promptly during the buying process when I had questions.

Nicholas

Apr 22, 2015

As the title suggests, a professional and seamless buying experience. At no point did I feel pressured, hurried or hassled.

Roger

Apr 22, 2015

I live across from the dealership. The majority of my purchase was conducted on line or over the phone. When I had the opportunity to arrive before my appointment, I didn't have to wait, Josh helped me promptly. I have purchased three vehicles from Gabus Ford in the past and would definitely return in the future.

Tony

Apr 21, 2015

Friendly and knowledgeable people! Fast and easy transaction! I would definitely return to this dealership for any of my future purchases and recommend to family and friends.

Jennifer

Apr 17, 2015

Les answered all of our questions and helped us find an Explorer with the options we wanted, but most of all we didn't have to deal with the high pressure to buy til we were ready to buy. The price was great too!

Benjamin

Apr 15, 2015

Josh our sale staff was very helpful and knowledgable. Brenda who did our financing was more than helpful with getting our loan approved and made the process very enjoyable.

jennen

Apr 15, 2015

I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on advice from family since they own Kia. I found the man at the service desk to be helpful. Because my car was not in drivable condition, I needed a rental. I was directed to Nathan. I have never been in this situation before and have never rented a car, so had many questions. One of which was whether I could use my father's credit card to cover the up front cost until insurance would cover it. He immediately raised his voice and stated that "You can't just use someone else's credit card to drive away in one of our cars." So I gave him my own. When I inquired as to how the situation would be handled when the at-fault insurance kicked in to cover the cost of the rental, he proclaimed "You can't just walk into this place and say I want a car and I don't want to pay for it!" That was never my intention nor did I ever say those words, I simply had questions. He in turn began treating me as if I was a criminal and was trying to pull one over on him and get a car for free. He then stated that "When people come into this place after an accident being rude to me when I'm part of the solution that's not fair!" When I suggested that he was not very nice and had been confrontational since I walked in he began arguing like a child--no I'm not, you are, I'm not rude, you are! He said this multiple times throughout the exchange. I was still shaken up from the accident and was dumbfounded at his lack of customer service skills, not to mention human compassion. At this point I was so upset by his abuse that I began sobbing. Finally, he backed off and pretended to be nice, but the damage was done. He led me outside to the car, still sobbing, past all the other employees in the immediate area. I was horrified, humiliated, and IN TEARS AT THE FAULT OF A CUSTOMER SERVICE EMPLOYEE. If I had not had obligations that morning, and had more time, I would no doubt have gone somewhere else and had a better experience. I cannot believe that a person so confrontational and unsympathetic is allowed to have face to face contact with customers, some of which have just been through traumatic car accidents. There is clearly a problem present when an employee thinks he has the right to speak to ANYONE like that, let alone a CUSTOMER who will likely bring THOUSANDS of dollars in service, repairs, and cost of a rental to his place of employment by the time all is said and done. His behavior was disgusting and it is unacceptable.

Cindy

Apr 13, 2015

arrived early for my appointment, but my truck was put right in and the work was completed early as well

Josh Parker

Apr 8, 2015

Josh attempted to help me out. Had no clue, zero personality and did hardly anything to make the sale. Called up Jim Bintner and told him what I was interested in and he would have Josh call me back. Jim was in too much of a hurry and lied to me on the phone. Didn't tell Josh that we even spoke and some of the worst professionalism I have ever seen. Very shady and lazy. I would not ever go there after this classless act. Liars!

Robert

Apr 5, 2015

knowledgeable, friendly staff, taking care of my vehicle the way I would if I was doing it myself. We are treated like members of the family. Rob H.

Stephannie

Apr 2, 2015

Jeff Turner went out of his way to provide me an excellent sales experience. He listened to our needs and managed to get us in 2 vehicles within our budget with everything we wanted. He was very patient and not pushy. I will highly recommend him to everyone in the future. I will never buy a car anywhere else!

Connie

Apr 1, 2015

from start to finish, it was outstanding - David Greer was knowledgable and pleasant to work with, he really wanted us to be satisfied and stated that several times. If you want it, make sure you get it....especially since this vehicle will take us into our retirement lifestyle.

Rebecca

Mar 31, 2015

David was AWESOME! He really tuned in to what I was/was not interested in (even though I didn't really have that great of an idea myself!). He also seemed to have a genuine interest not only in we the customers, but his job as well. I never felt like a hassle or just another dollar sign. David also was very straightforward, and Brenda in financing was as well!!!! I truly had a wonderful experience!!!

Lesli

Mar 28, 2015

The great deal they gave me and the service they gave me my sales man Ben was very nice and professional thank you Ben he help where no one Could love new ford

John

Mar 27, 2015

Brad took very good care of us and made sure any questions we had were answered fully. It felt like we were dealing with a member of our own family. (And the 2nd Brad we dealt with for the loan and paperwork, was just as great to work with.)

Julie

Mar 27, 2015

This was the nicest car buying experience I have EVER had. Steve was wonderful! I am sending my family to Gabus Ford when they are ready to buy a new car!

Michael

Mar 27, 2015

Able to get everything done, plus handling a recall -all in one visit. The service handler was excellent in reviewing what I needed, and then said they could also handle the recall I had just received. All done in less than two hours.

Paul

Mar 27, 2015

The service department are all great, especially like Bob Funke taking care of us. Also, visiting with our salesman, Jeff Turner, is always the fun part of having our car serviced.

Arie

Mar 26, 2015

QUICK, EFFICIENT, AFFORDABLE. SALESMAN MIKE SAVER {USED CARS}, KNOWLEDGEABLE, HELPFUL, AND INFORMATIVE. HAVING PURCHASED MY LAST THREE FORD TAURUSES, FROM CHARLES GABUS FORD, I HAVE HAD COMPLETE SATISFACTION.

Rhonda

Mar 26, 2015

I had been shopping around for a while before coming to Charles Gabus Ford. As I told David G. (my salesman), he made the buying experience nice and less stressful then I had experience prior to coming to your dealership. He let me make the decision I had to make towards what I wanted with very minimal to no pressure, he let me work it through and come to the choice that best suited me and my needs. So I would like to thank David for making the dreaded auto buying experience, enjoyable. And you never know, my friend who drove me up to pick up my fusion, may be back to purchase from David, as I told her how much enjoyable and pleasant the experience was at dealing with Charles Gabus Ford, compared to other dealers. Thank you.

Richard

Mar 25, 2015

The Sales Person was very good in the entire sales process. If all of your sales force was this good, your sales would increase with happy customers.

Robert

Mar 25, 2015

Our sales guy Wade Fessler was knowledgeable in the vehicle we were interested in and answered all our questions. We were treated very well by everyone we had contact with.

John

Mar 24, 2015

Your service dept crew: Bob Funk, Robert K., and the manager take the time to help my Wife and me to adjust to our new car.

Lee

Mar 24, 2015

Quick and easy, no pressure. All negotiating done over the phone and email. No surprises in trying to sell me additional add ons. Only one problem, the fee was out of hand.

Janet

Mar 21, 2015

Steve Sanders was awesome. Steve guided me through every step there was to complete the build of my Expedition. Im so happy with it. Everyone at Charles Gabus is awesome. HAPPY

Richard

Mar 20, 2015

From the greeting by Larry Bohall to our final papers with Brad, it was one of the most pleasant car buying experience's I have ever had! Keep up the good work. PS. Also I didn't feel beat up over my trade as with most other places.

Karen

Mar 18, 2015

I like that I can schedule my oil change appointment. The service is completed in a timely fashion, the people are friendly and I get my car washed.

Charles

Mar 17, 2015

It was a simple, low pressure process to purchase the vehicle that I wanted even though Gabus did not have the exact one i wanted. They searched and found it for me.

Jody

Mar 13, 2015

Very Friendly Employees in the Service Dept. Free Wi-Fi booths. (Very Handy!) Waiting room is Quite nice & I've had nice conversations with other Ford owners. Wait time is Efficient. (I wish I had a bit more time!) I browse the Vehicles on the showroom floor. Got a Free Car Wash with my oil change and tire rotation. Familiar Faces with every visit! Which means? Charles Gabus is Number 1 in my book. Employees Stay. Meaning Satisfaction with their jobs. Which Really shows in there kind, generous, personalities.

Cameron

Mar 11, 2015

This is our first experience with Charles Gabus in Des Moines. Loved our salesperson. Brittany is very knowledgeable and easy to work with.

Jason

Mar 11, 2015

Everything was great!!! They made buying a truck fun!!!! I have bought many cars from Charles Gabus just for this reason alone!! Not to mention great prices!!!

Thomas

Mar 8, 2015

courteous staff / no pressure / well informed salesman. Beautiful vehicles, wide selection, great prices. It has been a while since I've bought a vehicle, thanks for making it a great experience.

Flora

Mar 6, 2015

I appreciate the courteous service & that they know me by name. And free coffee while I wait is always nice.

Raena

Mar 6, 2015

Larry Bohall did a phenomenal job as our sales rep, and we had a very smooth experience from start to finish. Larry even went above and beyond by reaching out to us after the sale.

Wendi

Mar 5, 2015

Robert is so wonderful!! He told me what I needed, without being pushy, and made it quick and easy!! Thank you!!

Agape Joanna

Mar 3, 2015

The service guys are helpful; and very friendly customer service. They also answer all my questions in regards with my upcoming plans to service my vehicle.

Scott

Feb 27, 2015

David was professional and straight forward with us. Showed us what we were looking for and made the whole process very easy and smooth

William

Feb 27, 2015

David Geyer was extremely professional and very informative throughout the purchase process. Everyone we encountered was pleasant and helpful. Your facilities were well designed and very attractive.

Mari

Feb 26, 2015

Mike was very helpful in explaining the issues with my Edge and even worked it in to be serviced a day sooner. It was much appreciated!

Betty

Feb 24, 2015

I was able to get a convenient time and date for an oil change. I got in and out in a timely manner ..Thank you

David

Feb 24, 2015

We were greeted upon arrival, and promptly checked in to have our first service completed. The service writer was friendly and helpful. The servicing of our vehicle was completed in less time than we expected. We were very pleased.

James

Feb 22, 2015

My sales consultant, Ben Howe, was able to meet my needs and expectations in regards to the truck and budget I had in mind.

John

Feb 22, 2015

The personal attention when discussing your vehicle needs. Speedy service and friendly employees:) Options of service that you can afford at the time of service.

Kristi

Feb 21, 2015

I was able to get a loaner and even though it took longer than expected, they kept me updated on the status each day.

Cathy

Feb 18, 2015

There was no car salesman talk. It was straight forward and this is what we can do and it done.

Jerry

Feb 14, 2015

I liked the ability to have multiple questions answered by E-mail and my experience with Ben Howe was excellent. When he was uncertain, he would talk with one of the managers and get back to me quickly.

Martha

Feb 13, 2015

I appreciate the friendly greeting upon arrival. Everyone is very helpful and give superior customer service. Even thought I was only there for an oil change, they washed my very dirty car!

Mary

Feb 12, 2015

Smiles on everyone you meet as soon as you enter the showroom. Friendly staff, with all anxious to see that our visit is an enjoyable experience. Beautiful facility! We love 'working' with Jeff, and hubby always enjoys sharing stories with Mr. Bintner.

Carol

Feb 9, 2015

Someone was there to help me immediately and the guys were very professional in their actions. Your waiting room is very nice and people would walk by and say good morning. The shuttle ride was very pleasant, the dirver was professional and I felt he had excellant driving skills.

Dennis

Feb 5, 2015

Josh was quick to get the snow cleaned off the car so we look at it. It was cleaned up even better while we finished the paperwork for us to take home.

Brady

Feb 4, 2015

We enjoyed every part of my buying experience. Everyone from Steve, Gary and Ben was an absolute pleasure to work with. We came from out of state to buy the vehicle and they had the car ready for a test drive upon arrival! A little over an hour later and we were on our way!

Brenda

Feb 3, 2015

No high pressure. Questions answered. Friendly conversation about the model we were interested in purchasing. Felt we got honest answers.

Kayla

Feb 3, 2015

It was my first time buying a car and I was very particular on what I wanted and where I wanted my monthly payments to be. Everything was super easy and there was no pressure to buy or to buy something that was out of my price range. I was in a complicated situation with my fiance being gone and we both needed our names on the car, and they took care of everything for us and made sure all the paperwork got to him and that everything got filled out. It was a strenuous process, but they made is as easy as could be.

Nicholas

Feb 3, 2015

Deal went real smooth. You had THE used pick up I was looking for. It is a bit of a rare one anymore. I was pretty much sold before I got to the dealership. Dave did a good job.

Ada

Jan 31, 2015

Jeff Turner is great. This is the 2nd car we have bought through him. It was even his day off when we came in. We have had all our service work done at Charles Gabus Ford with our first car and plan on the same with this car. This is about an hour drive for us but trust them to do the job and give great service. We have never had a complaint, we know we will always be greeted with a smile and we would encourage anyone to give them a try.

Thomas

Jan 31, 2015

Robert Kritenbrink has taken good care of both my 2007 500 LTD and 2011 Focus which I purchased from Gabus. Robert has a 500 of his own and can easily tell me what service I need for mine. I have complete confidence in his advice.

Diane

Jan 30, 2015

Wade was very knowledgeable about the vehicles I was interested in and the features that the Escape had while i was test driving. That is what sold me!The vehicle was ready to pick up when promised after having remote start installed.Nick in finance was very professional and got me a great interest rate and gave me a couple of options on payments.Also the young man (forgot his name) that went over all the features of my new Escape was very patient and helpful!

Janelle

Jan 28, 2015

I was able to communicate efficiently through email since I was 180 miles away. You held the vehicle I was interested in for 2 days till I could come look at it. Josh Christensen was very knowledgeable about the cars features, which was extremely helpful. Also, you made sure I had help with all the features before I drove off the lot.

Joyce

Jan 28, 2015

Brittany is very easy to work with - not pushy or egotistical! She is great! She comes from a "Ford family" so that was a huge plus.Mr Young in the finance department did an excellent job lining up Ford Credit for us. Honestly though, the sale goes back to Bob Funk in the service department. He sold us on Charles Gabus ford me the very first time we brought our vehicle in.

Larry

Jan 28, 2015

Les was easy to talk to. He was helpful but not pushy. Brad was easy to deal with as well.

Sherry

Jan 28, 2015

No hassle. All my questions were answered via email, and I all I had to do was test drive and sign the papers when I got there, after asking a few more questions. Easiest car buying experience I have ever had.

Richard

Jan 20, 2015

Dealings with Kelly Cornish. I went from a luxury car back to the Escape. I know Ikind of went down a few steps but my needs were greater than luxury. Dealing with Kelly made the bang a sting.

Anna

Jan 18, 2015

Fast oil change and washed my car too :)I was able to get car related questions answered while I waited for my oil change.

Gabriel

Jan 17, 2015

When we ran into an issue with our planned trade in vehicle, Steve Sanders and Jim Bitner helped make us a deal that was fair and eased our minds about the trade vehicle. I prefer to do my business mostly by email and Steve was always quick to respond with answers to my seemingly endless questions.

Damon

Jan 16, 2015

Derrick in the service department waited on us and he was so fun and friendly and very helpful! great time. Also they passed out a few free hats to the men in the waiting room.. that was a nice surprise.

Pam

Jan 15, 2015

Felt that you listened to me. Everything was taken care of. Thanks for taking good care of my car. Always friendly and helpful

Traci

Jan 11, 2015

Love the communication via internet/email. Prompt response to inquiry made this deal happen! This is why I continue to take my business back to Charles Gabus Ford!

Joe

Jan 10, 2015

great customer service. Communication between salesman and customer was great. return phone calls were answer properly. The following up was excellent. Without that the sell would not had happen

Rosalind

Jan 10, 2015

Jeff was very helpful, and did meet my expectations on amount I was willing to spend. I did learn a few things about buying a new car. I will not disclose how much I am willing to spend prior to getting their final figures first.

Rachelle

Jan 7, 2015

All of the staff that assisted us were helpful and genuinely friendly. David took the time to make sure that we purchased the right vehicle for us. Brad, who was very personable, made the financing process smooth and expedited, as we were able to complete much of the process over the phone prior to getting to the store. It was really great that Jeff took the time to thoroughly explain all of the features of our new car before we drove out the door.

gthompson

Dec 30, 2014

Steve was very professional with us while we shopped for vehicles. He was willing to work with us to find the right vehicle, without pressuring us. Being the Internet Sales Manager, he was always very responsive to e-mail inquiries and answered all of our questions fully. He made us feel like we could do all of our business online, if we wanted to, which was very convenient for us. Steve has a friendly demeanor and was very easy to work with.

Alex S.

Dec 24, 2014

Great experience. Salesperson Austin Parks was very knowledgeable and made the process stress free. Thank you for all your help, loving my car.

Ryne

Dec 18, 2014

Austin Parks was my salesman. Austin was willing to work with me and always asking what my needs were. The vehicles were clean and well prepared for sale. The purchasing process was quick and easy after a price had been reached. The experience was fun and not uncomfortable in anyway.

Kenneth

Dec 15, 2014

There wasn't any high-pressure sales pitch. Not a lot of back and forth price dickering. We started with what we were willing to pay and the salesman let us know what was possible for them to sell at.

Brian

Dec 10, 2014

salesman were not pushy. ***I returned a rental car and it was damaged while in the lot prior to return to rental center. dealership is taking care of damages to vehicle.

Scotty

Dec 9, 2014

If was easy. I felt like I was being taken care of from the first phone call I had with Daniel. There was follow-up. The vehicle is everything I wanted and at a fair price.

Joanne

Dec 7, 2014

the reason I said neutral on question 2 is because of a bad experience several months ago ...I am now just going to continue to see if things will change if change is the problem..people lack confidence in automobile service centers for many different reasons....and we all know what those are.... hopefully that will change

Randy

Dec 7, 2014

Robert was excellent in all regards to making and ensuring my car was totally up-to-date with inspection and reminded me of my 60,000 mile over-all inspection needs for May 2015

Stephen

Dec 7, 2014

The service advisors are friendly and helpful in bringing up service tasks that might be considered. They seem to have the customer's interest for great Ford car care and reliability in mind.

Reesa

Dec 5, 2014

I liked feeling like I was not pressured to buy. Also appreciated the time being taken to orient me to my new Escape.

Timothy

Dec 5, 2014

Friendly and helpful staff. Steve Sanders was an excellent salesman. Would continue to do business with him when buying a car in the future.

Anna

Dec 4, 2014

From start to finish, the sales and service were outstanding. Steve was an excellent salesman; we live 3 hours away and he was great about emailing us back and forth, and working through two different vehicles. He was fair in our trade, and offered every available discount. When we went to pick up the vehicle, they were ready for us, and were so efficient and friendly. We couldn't have asked for a better experience!!!! They showed us all of the internal features, and we felt comfortable when the driving the vehicle off the lot. Steve was great about touching base with us after the sale. The only drawback was that we had to drive 3 hours to get such great service from a Ford dealer, but it was definitely worth it!!!!!!

Steven

Dec 4, 2014

Gabus puts a good price for the vehicle out there on line. Takes the time consuming haggling out of it for me.

Mark

Dec 3, 2014

The prompt service by all of the employes from your sales person through financing and delivery. Especially liked the way the electronics was explained to my wife and I. You can be proud of all your employes.

John vansice

Nov 29, 2014

I have been dealing with Charles Gabus for many years I have purchased 2 vehicles from them and they have been serviced by them as well my experience is always the same my service advisor is been Robert Kritenbrink he takes the time to listen to me and to make sure that I get what I need done and does not dazzle me with things I don't need . I have purchased parts from them and Gregg Jones helps me and always been able to answer any questions I have had thanks for the time that you take when I am there

Doug Nichol

Nov 27, 2014

I have worked as a sales consultant for other dealerships and have rarely been on the purchasing end of the process. Even with my experience I was apprehensive about my visit to Charles Gabus Ford. What I found was a super friendly staff including Brittney Lode (sales) and Gary McKinney (finance). Thank you for the pleasurable experience!

Nicole

Nov 26, 2014

Honest and not pushy, was able to have everything done in a couple hours. Much better buying process then I had in years.

Shannon

Nov 26, 2014

Ben was very knowledgeable about the Escape and its features. Nick went out of his way to get us the loan we wanted. We never felt pressured to buy a vehicle.

Frank

Nov 24, 2014

I stopped in just prior to the lunch hour and your service team was able to get right to my vehicle and out the door in less time than it took me to get lunch.

Jeff

Nov 23, 2014

Was able to get in when I showed up a half hour early to appt, and was done at appt time.

Tdhawkeyes

Nov 21, 2014

Ford Edge outshines the Chevy and Dodge SUV. The Edge is roomier and offered options not available in the Dodge.

Ronald

Nov 18, 2014

No pressure. Recognized we knew what we were looking for and helped us find the right car. The financing met our expectations and even had room to fit in an extra 7 year warranty.

Drewtang

Nov 17, 2014

Ben Howe, Nick Young and the "other Ben" in the "garage" made my buying experience so great and exceeded my expectations! They made everything so seemless and wonderful. The "other Ben" walked me through every function of my new car. They were all so very nice and made sure I wasn't left with any questions. I will never go to another dealership, Charles Gabus for life! I raved to all Facebook followers to go to Charles Gabus for a new vehicle! The customer service surpasses all other dealerships!

Gregory

Nov 17, 2014

Was able to get a good deal on a new car without hassle and the feeling that I was just a sale.

Roger

Nov 13, 2014

Everyone that I had contact with in the purchase of my new pickup was professional and polite. They no the product they are selling well.

Nicholas

Nov 12, 2014

You are always friendly and any questions you will answer. Also I like how you recommend things but don't push items if we are not interested. You are quick with service. We went in for oil change and tire rotation. Told it would be 45 minutes and it only took about 30min. Always do an excellent job.

Maylan

Nov 11, 2014

I was a out of state customer, and David was there waiting for me at the airport. No haggle price. I was in and out in a hour.

Mack

Nov 8, 2014

Everyone was very nice to me from when I walked in the front door as when I drove out the back door.

Lonny

Nov 7, 2014

When I stopped in to get an oil change I didn't know that I had to have an appointment. The gentleman that helped me said he would still get get my car serviced. Twenty minutes later my car was ready. We based our new car purchase on made in USA with no Government assistance and dealer reputation. Your service department is a great example of taking care of customers. Thank you

Holli

Nov 6, 2014

Employees made everything very easy, communicated about everything in a timely manner, knowledge about products, worked to find best interest rate for me!

William

Nov 4, 2014

I was walking around in the lot waiting for my oil change to be done and the guy washing the vehicles was really nice.Also a sales person came up to me to ask if I needed any help, he was dressed sharp and fun to talk to.

John

Nov 1, 2014

My salesman was prompt and had the car I had my eye on ready to go. Negotiations weren't difficult and it wasn't a high pressure pitch. The finance manager made everything easy, but it helped I had my credit union picked out and had good credit. I haven't dealt with the service department, but the sales process was very smooth.

Deanna

Oct 28, 2014

We had a great experience with your sales personnel. Not pushy and right to the point. I chose your business vs. Others primarily because you had a great selection and free oil changes. After meeting Ericka, she took care of us and added value to the purchase of our new Ford.

Brandon

Oct 22, 2014

The cars sales man, Brad Harrison, was an excellent help when choosing a vehicle. He went out of his way to make sure I found the car I wanted.

Richard

Oct 22, 2014

We have been working with Robert in service ever since we purchased our 2005 Five Hundred and he has always treated us as one of the family. Kind and respectful at all times. It is a blessing to be able to get oil changes for free.

Drew

Oct 20, 2014

Everyone did their job, helped me how I asked them to help. Didn't push anything on me. Very speedy process, especially when we did a lot of the negotiating online.

Susan

Oct 20, 2014

fREINDLY AND FAST SERVICE. I was late for my appointment (last one of the day)Still very polite. I offered to make another appointment since I was late but he refused and took my truck in and did the work

Larry

Oct 17, 2014

i alway's enjoy coming to Charles Gabus for my service need's.everybody is friendly and thru the year's with Jeff turner. and Mike Woodard i feel they are my friend.i'm glad to see them and seem's like they are glad to. and the girls where you pay for your sevice and pick up your car.they are great to.

deb

Oct 16, 2014

Very professional, efficient and friendly. I called in and was able to get in the next day. They got my car done very quickly.

James

Oct 16, 2014

Fast, easy, explained the benefits of not only my Escape compared to other SUV's, but benefits of choosing Charles Gabus Ford in particular (free oil changes, discounted rentals). They made an effort to get as much as possible for my trade in, walked me around the Escape and explained various things.

David

Oct 14, 2014

Erika was a pleasure to work with. She showed a sincere interest in finding the vehicle we were looking for. Erika even went so far as to look at another local dealer when what we were looking for didn't appear to be available at your dealership. We were never pressured, which made the buying experience pleasurable. Nick, the finance person was also a pleasure to work with. He ask questions, and tailored the loan as well as the extended warranty to our specific needs. Nick showed us various options available which allowed us the ability to make a wise buying decision.

Michael Curry

Oct 14, 2014

Noah Wolter and Josh Christensen offered amazing customer service and were very easy to work with. This is the third vehicle that I have purchased from Gabus thanks to my trust in Noah. Both Josh and Noah were able to offer me their own experience with the explorer sport because they each own one. Great experience! I will go back to Gabus should I ever need another vehicle.

Robert

Oct 14, 2014

Hassle free pricing and the courtesy of other sales people to help even though they aren't the main sales person I was dealing with.

Harold

Oct 11, 2014

I was able to get in without an appointment and even though it looked busy I was in and out pretty quick.

Wendy

Oct 10, 2014

They did my oil change, tire rotation, and warranty work at one visit. I also requested a car to do some shopping since I live 90 miles away. Awesome!

Bruce B

Oct 9, 2014

Customer service rep very friendly and knowledgeable. Took care of issue quickly and professionally.

Paul

Oct 8, 2014

The service department is always great and does a very good job. We were especially pleased yesterday when they washed our car! And, we think our salesman, Jeff Turner, is just the best.

Robert

Oct 8, 2014

Fast and said they would also fix the recall issue without my even bringing it up. Oil change and recall fix in 30 minutes. that's impressive. Coffee is MUCH better since taking out the old machine.

Laura

Oct 7, 2014

Erika Hall was friendly and took her time showing me the different cars that I wanted to see. Also the finance guy and the man who showed me how to use the car I bought were both friendly.

James

Oct 6, 2014

A service writer greeted me as soon as I pulled in the service dept. , they took my truck right in, and I was done and on my way in less than 30 minutes. My truck was done right, quickly, and the charges were less than I was expecting.

Denise

Oct 4, 2014

we called on our way. the vehicles we asked about were ready for us to be seen. dealing on the car was quick. they were willing to stay open late.

Joseph

Oct 3, 2014

They were very friendly and polite. Answered the questions I had and showed me what button, I had to push to get where I needed to set things.

Patricia

Oct 2, 2014

Professional approach- not a pressure sale. Les was very knowledgeable and patient. Nick in financing was equally extremely pleasant to deal with.We were made to feel that our business was important even though we were buying a smaller vehicle. We appreciated that our elderly Celica was taken as a trade-in and also that we were advised of current rebates that helped us arrive at a price that we really liked. Ben was very helpful educating us to the array of features in the car prior to driving away. Will definitely refer business to Gabus and to Les.

DMVANG85

Oct 1, 2014

Jason and the staff in body shop was outstanding. I brought my car in to have the headliner fixed. I asked if they could take a look at the passenger door, as it seems to be coming apart. Jason said he would have the guys look at it for me while they fix the headliner. They fixed the headliner and also cleaned the grease streak from the sunroof cover that had stained it after the first repair. They also fixed my door and did not charge me. This is what I call outstanding customer service and going beyond to satisfy a customer. I will definitely be using Charles Gabus in the future and will tell everyone about the excellent service. I couldn't Thank them enough for going the extra mile.

Gert

Oct 1, 2014

I feel I can trust your service dept. Twice other service people had told me I needed something done to my car and I took it to Gabus and found out what they told me I needed was not true. I will always have my car serviced at Gabus.

Michael

Sep 30, 2014

Everyone we dealt with was very friendly and informative. We liked the large selection of trucks even this late in the season

Thomas

Sep 29, 2014

We completed most of our transaction via email. This worked great with our busy schedules! Our salesman had everything ready for us when we arrived and we were out the door with our new truck. Professional and courteous staff!

Tracy

Sep 26, 2014

All staff friendly and very helpful. Our salesman Les Sharp was very knowledgeable and took the time to answer our questions and help us figure out what best fit our needs in a vehicle. Everything from sales to finance to delivery was smooth and enjoyable.

axman116

Sep 26, 2014

Well, my family just purchased vehicles 6 & 7 yesterday. I will pick up #7 on Monday. Marde Austin was our Salesman and has been for most of the purchases. He is extremely fun to work with and Gary in Finance was excellent with his work. Of course I know I wont need another vehicle for a few years, but believe me we will return. We never even gave it a thought to go to other dealers and look around, as we already knew what kind of service we would get at Charles Gabus.

Gail

Sep 24, 2014

You always listen to me. And you always explain all you are doing with my car. Your recommendations are offered in a good way.

Stephen

Sep 24, 2014

Brad was patient and helpful. I think he showed us every car on the lot. Took time to familiarize us with the cars. We never felt pressured. This was overall the easiest and most pleasant car purchase we have ever made. We appreciate the up front pricing policy and pricing posted on your website.

Wayne

Sep 24, 2014

it was an overall great experience.everyone went out of the way to help us and Jeff Turner was very accommodating ,along with the staff. A big thanks for a fast good experience in buying a new edge!!!!!!

Linda

Sep 21, 2014

People very friendly and helpful. I got there before scheduled appointment and was able to get me right in and out. There were even able to fix black rubber on bumper it kept coming off hanging it just needed screw in it. Thanks so much for your speedy service and the willness to go the extra mile. Thank you Linda Boylan

Roger

Sep 19, 2014

Going thru the same salesman as the last time I purchased a car at your dealership, I emailed him what I wanted after going to your website. He informed me that the choices I had made were available. We set a time to meet and I was very early so the girl at the desk called him to say that I was there already. He told he would leave then and would be there shortly.

Patsy

Sep 18, 2014

Jim bintner is the greatest!! He is the best GM & I would always start with him. He passes you then to a very knowledgeable sales person. Erika,Dan & miles were very knowledgable & professional

Diane

Sep 17, 2014

Friendly, knowledgeable, fast - even got my car in a little early so I could get to my next appointment on time.

Donald

Sep 17, 2014

I had little to do this time. An oil change was it. That was accomplished quickly and neatly. They also washed my car.

David

Sep 15, 2014

Great service from David the salesman to Gary in finance to Justin in delivery/service, friendly and professional and personable individuals and a pleasure to do business with.

Cynthia

Sep 14, 2014

Everyone's so friendly, from the person who greets you as you pull in the service bay, to the guy who checks you in and the gal that checked me out. Service is always quicker than anticipated.

Mike

Sep 13, 2014

Prompt, fair, and friendly service plus us nice customer lounge and excellent shuttle service to my home.

Diana

Sep 12, 2014

We were treated with respect and friendliness. We worked with two salesmen: Ben Howe and "Dave" from Internet Sales (who stepped in when Ben was tied up). Also Nick, in the Finance area--all in all, an excellent experience.

Dewey

Sep 11, 2014

GOT RIGHT TO IT, 2 HRS START TO FINISH..SALES PERSON..DID A NICE JOB ...TALKED ME INTO TRADING IN MY 2000 RANGER 4X4 GOT 3 K ON PAPER FOR THAT BAD BOY

Rick

Sep 4, 2014

I thought the salesman presented himself well. Also, it seemed like the atmosphere was designed to bring in repeat customers and the sales team would stand by their product.

Timothy

Aug 30, 2014

They were able to fit us in for an oil change when we traveled from out of town for this.

Jarrod

Aug 29, 2014

The response to my Internet inquiry was very fast and prompt. Steve did an excellent job staying on top of everything and making the whole process a very smooth one.

satisfied customer

Aug 29, 2014

We bought a 2014 Focus-Salesman was very kind ,courteous and knowledgeable. Service was excellent!! ellent

Lori

Aug 28, 2014

Less sharp made my car buying experience not only easy but fun and quite enjoyable. She found me the best deal for my situation and made it happen.

Deana

Aug 25, 2014

Everyone there was professional and personable. The environment was clean and comfortable. And as always the service is over the top wonderful and very fast.

Anthony

Aug 22, 2014

Pleasant to work with and help was always there. Thank you for the bid on the body work. we will fix there at some point but not at this time.

2Disappointed1

Aug 21, 2014

I am disappointed at the quality of work from this dealer. There were 3 things that I needed fixed prior to buying my car, paint peel on side mirror, plate inside the drivers door and brakes. Sure, it looked like these items were fixed, but within a couple of months my side mirror started peeling in the exact same spot that they were supposed to fix. They had assured me that they would repaint the whole mirror and not touch it up. The piece inside the drivers door gets caught on my foot every time I get in or out and now less than 15,000 miles later, I have to put new pads and rotors on my car. I hardly drive my car because i work out of my home, but yet I have these problems. I also purchased a warranty through them when i purchased my car. As long as i had my oil changes done there i would have coverage. Well, I had a problem with my emissions light coming on so I had them look at it (when I had my oil change done) and they said I didn't have a warranty. I thought they would be a reliable dealership. Disappointed.

Neela

Aug 20, 2014

This is my second time taking my car in for repairs. So far things done for my car is been in great shape when it's time for to pick up. I was very happy to know that my car was finished by the end of the week instead waiting over the weekend. I love that my car insurance, progressive, is there to communicate what's going to happen to my car. When getting the estimate cost and when it'll be complete was good timing. I couldn't ask for more. I knew going back to Charles gabus would be a good choice because the first time having them fix one of my fenders and some paint job was done. It's good to know my car will come back in one good looking car again like it never went through any accidents! I appreciate all the help you guys can. Thanks a bunch!

Michelle

Aug 19, 2014

Everyone was very easy to work with. They knew exactly what we needed and wanted in a new vehicle, answered any questions we had, and took care of anything we needed. It was really great and we got a really great car for a great price.

Richard

Aug 19, 2014

The knowledge that each employee possessed ; Steve was excellent and we would do business with him again. Jeff was so helpful and explained both cars very well. The finance manager was equally as helpful. It was a good experience and would consider Gabus Ford again for our fourth car. Also, we will recommend Gabus Ford to our friends!

Holly

Aug 16, 2014

Professional and respectful staff. They really wanted to make sure they found the right car at the right price for me!

Jeffrey

Aug 16, 2014

The friendliness of the entire staff throughout the whole process was outstanding! We felt welcome and comfortable from start to finish. Ben is great!!

Dannette

Aug 15, 2014

I had to go on a last minute business trip and they made sure they got my recall done in a timely manner. Saved me so much headache!!

Jerry

Aug 15, 2014

Friendly, Helpful, Efficient and No high-pressure sales

Julie

Aug 12, 2014

this was my 1st. accident. Denny help me a lot. and everyone was very kind and understanding. thanks I will always bring my truck back if need be.

James

Aug 8, 2014

The salesman, Alex, was great. Knowledgeable, friendly, personable! Received a prompt reply to our counter offer so really appreciated that as well.

Matthew

Aug 6, 2014

I knew what was going on with my car, whether it was waiting on parts or the technician was working on the car. I liked the quick call back the service tech gave back, and having a quick answer.

Elisha

Aug 5, 2014

I had made an appointment, arrived about 10 minutes early and they got me right in. The whole appointment took about 30 minutes which was great!

DM

Aug 2, 2014

Went in to buy my first brand new car. It was all good, everyone was nice, and there was no waiting to get things done.

Joseph

Aug 1, 2014

Sales, Customer Service, Parts, & Fiance people were all ready to explain not only sales points, but my rights and privileges as an owner.

Gregory

Jul 29, 2014

It was over 2 years since I was in there and Jeff Turner remembered who I was and what kind of vehicle I bought the last time. Very impressive

Irish

Jul 28, 2014

My Contour is an "oldie but assuredly a goody" Gabus has always got me in and out in quick time. What needs doing is done, no extras piled on. A Great Place To Go!

Jamie

Jul 24, 2014

The staff is always friendly, honest and informative about what's needed and what's not. I also appreciate having free WiFi access while waiting.

GCB

Jul 23, 2014

Was a bit disappointed that my oil change took 2 hours. Oil cap seal was broken and they did not have one? Really?? Had to wait an extra hour for one to be delivered. Why not "borrow" one from another vehicle and send me on my way? Oh well, would have been nice if they would have comped my tire rotation. Overall, Gabus is a good place. Nice facilities. Very nice staff. Guessing this was a one time thing.

Jody

Jul 18, 2014

Greetings from the moment you walk in the door. You're Not pressured. Take your time, Do some test drives, grab a soda. I met with Josh Christensen. Very Nice and Impressionable. Helped me along the way Before, During and After. Thank You, Josh!! And Thank you to all that was involved in My Purchase of my Ford Fiesta SE ... Ole' !!

Jody Miller "Huge Ford Fan"

Jul 18, 2014

I have been dealing with Charles Gabus Ford since 1994. From a Ford Tempo to a Ford Ranger XLT to a Ford F-150 and now? A Shiny Oxford White Ford Fiesta SE. The 2014 Fiesta, I would Recommend to anyone. I Love it !! 6 speed Auto or You can switch to Manual. This Truly is the 21st Century Vehicle. Never imagined myself in such a sporty car and I love the compass.(I get lost in Walmart "smiles") Let alone hit the road in this fantastic car. From Service, Sales, Finance, and Repairs ? You Just cannot Beat Charles Gabus. They Welcome you the Minute you walk through the door with a wonderful greeting. You Are Not Pressured here. Take your time, Look around, Choose Your New Vehicle and Drive it home Today !! Repairs? Excellent Repair Dept. Never a problem and the waiting room is enjoyable. From Dept. staff, TV, Wi-Fi, Snack machines to soda machines. And did YOU know they Even have an Apparel shop?? Well YES they do !! I've been to a couple other Ford dealerships. Nothing .. Compared to What Charles Gabus has to offer and they Cannot Beat their Price ! I Highly Recommend this dealership to everybody and anybody. So friendly? You may think you are at home. They sure make you feel that way. Thank You Everyone At Charles Gabus Ford. You Make it so easy, fun and such a wonderful time, purchasing a vehicle !!

Bevan

Jul 16, 2014

The staff were friendly and helpful. When I went through my walkthrough with my new F-150 the person covered all the new tech in the truck quite thoroughly.

Craig J.

Jul 16, 2014

Marde Austin always makes our purchasing process go smoothly and professionally. He helps us find the vehicle that fits our needs. Thanks Charles Gabus!!

Larry Baldwin

Jul 16, 2014

i have been dealing with Charles Gabus Ford for a long time now.just bought a new Mustang from Jeff turner what a great guy.i take all my service need's there and be very very happy everytime.great staff. great people that i'm proud to call my friend's.the service is number one they get in and out and do a super great job.

Matt Large

Jul 15, 2014

Friendly sales rep, answered all my questions and made things easy. Was nervous as a first time car buyer, and they really helped me become more comfortable. Made an appointment, and when I arrived, car I saw online was already warmed up and ready to go for a test drive. Steve Sanders was an excellent sales rep! Place was very clean and neat, awesome deals, and great financing opportunities.

mmonks

Jul 15, 2014

I just bought a 2014 Ford Fiesta from Kelly at Gabus Ford. He and the other staff who assisted me were all extremely courteous and friendly--and very knowledgeable. I'm very happy with my car and the additional services this dealership provided me. I would recommend them without reservation to friends and family.

Ryan

Jul 14, 2014

Our salesman Daniel was top notch. No pressure but really informative and most importantly he knew his product really well. Can't stand it when I know more about a product after 5 minutes on the internet than the person trying to assist me. Daniel knows the value of high quality customer service and this was apparent from the second Daniel introduced himself. Our local Ford store in Colorado is crap and we will never ever shop there again. If Daniel was in Colorado, we'd buy all of our future vehicles from him. The other Folks at the Ford store were great too, everyone seemed to be customer service focused. Overall we really had a great experience at Gabus Ford.

Morgan Miller

Jul 14, 2014

I just purchased my first car from Ken at Charles Gabus Ford and it was a great experience. Ken was informative and very helpful and I am super happy with my Ford Focus. Will definitely return for cars to come.

Debbie K

Jul 9, 2014

Service (oil change) was done quickly and I was helped immediately upon pulling into the bay.

Jean

Jul 9, 2014

Brought car in for tire rotation and oil change. so efficient and helpful - in and out in about half hour. Then i stopped by Auto body to have them look at a scratch and tell me what to do- AWESOME service. the gentleman got some compound and came back rubbed polished most of the scratch until it disappeared. I CTUALLY thought I needed a body shop appt. He was fabulous-- only Wish I had gotten his name. I am a fan of GAbus Ford service and am impressed every time I come!!

Joshua

Jul 6, 2014

Very fast process, was easy location to find, good sales rep that was able to answer questions easy, financing was great with the support that they offered on different options. Had a large selection of vehicles to choose.

Dennis

Jul 5, 2014

I felt no pressure we worked out the price and Jeff told me if it wasn't what he said the pickup was I could drive back home.

Edna

Jul 2, 2014

This was my first visit since buying my Fusion. I was pleased with the way I was greeted with a smile, & that everything that was done was explained. The free oil change is a very nice perk.

Marilyn

Jul 2, 2014

we were there for 4 hours and you took me anywhere also your service people where friendly and helpful. we had 4 new tires an oil change also a recall part

Amanda

Jul 1, 2014

We previously worked with Kelly Cornish before. He is a awesome sales person, and also helped us get what we were looking for. He remembers us from when he sold us our escape, and when our daughter who is now 3 and remembers when we came in with her when she was about 6-7 months old. If I ever would need anything in the future I would work with Kelly again

Martha

Jun 28, 2014

I love the smiles and friendly staff. My wait time for the oil change was minimal. The waiting area is bright and always immaculate.

Louis

Jun 24, 2014

We were treated with respect and courtesy from the moment we entered the showroom. Unlike other area car dealers where one had to practically beg to be helped.

Kristine

Jun 18, 2014

The salesman was great he worked with me and helped me get just what I wanted. I love my new car.

Nicole

Jun 18, 2014

I am a returning customer of now 3 vehicles. The salesman joked with me and I felt comfortable joking with him. Very friendly.

Kory

Jun 15, 2014

Service department listened to my concerns and documented accordingly to ensure accountability of service techs and possible oversight of miss n last visit regarding changing and filling my oil.

Lorna

Jun 15, 2014

The body shop got my back door closed and I made an appointment to have it fixed...and the service dept changed my oil...all in about an hour!

Leland

Jun 14, 2014

I love you guys! I bought my truck from you 6 yrs ago and it still runs as good as the day I purchased it. From sales to service you guys are #1! Love the fact that you guys are honest and the free hot coffee makes my visit that much more pleasurable :^)>

Deborah

Jun 11, 2014

Even though I had not made an appointment for my first oil change they were very accommodating and but me in and out quickly.

Julie

Jun 11, 2014

I liked that Jeffrey Turner, our sales rep, was not pushy, and gave us our space. He was very knowledgeable as well.

Michael

Jun 11, 2014

Steve Saunders is always professional and works with us in any way he can. Dan in credit has always been great to deal with as well

Toni

Jun 11, 2014

There was no pressure and I felt I was treated fairly. It was the most pleasant car buying purchase eexperience I have ever had.

dvander4

Jun 11, 2014

Jeff was very knowledgeable and friendly. He didn't pressure us, and he is definitely good at what he does! I recommend anyone to this dealership!

Gloria

Jun 10, 2014

Personal attention. No "high pressure". Great conversation about what I need in a car and what's best for me, even if not the more expensive option.

Joseph

Jun 10, 2014

They were ready to change my oil when I got there. They seen to it that I got new wiper blades, because the ones that came on it ( NEW 2013 ) were bad. Would only streak the window, that made it very hard to see out.

Richard

Jun 8, 2014

I enjoy being met by service man when I drive my car up! Everyone said "Good Morning" to me. It is nice to have an itemized statement after the work is done.

Janette

Jun 7, 2014

We've been with Gabus for a decade now, and every person in every department does a great job, and really cares about it.

Steven

Jun 6, 2014

Always friendly and courteous service. We live out of town and could not get an appointment for an oil change on the date that we were going to be in Des Moines, but we showed up hoping we could be squeezed in and they got us in and had our oil changed in less than an hour. Very pleased!

Heather

Jun 4, 2014

Everybody was very nice. And they knew what they were doing and talking about. It was a quick process for my new car when I was signing the papers.

Steven

Jun 3, 2014

Evey one went out of there way to make things go smooth very helpful I dont know of any other dealer that goes the extra mile for its customers as you have thank you

Connie

May 31, 2014

I was pleased with the time taken to help me make my selection.

Dennis

May 31, 2014

I expected the normal back and forth over trade-in value and final cost of my new F150. Instead I was blown away with the way we very quickly reached a number on both while I didn't feel I was being taken advantage of. The experience was fantastic.

Peggi

May 31, 2014

Robert gets the car in the garage in a timely manner and keeps me informed if additional service is required.

Suzanne

May 31, 2014

We were so impressed with all of the personnel who helped us in buying our new Focus. Special thanks to Brad Harrison who met us immediately on our arrival and assisted us with our purchase.

Gail

May 30, 2014

All workers were courteous and seemed interested in my issues. And Mr. Fessler came to speak with me while I was waiting for my work to be completed. I had contacted him about my problem and he had made the appointment for me. He sold me the 2011 Fusion.

Kayla

May 30, 2014

the sale person was very personable and friendly and listened to our needs and respected our wishes on what we wanted to look at.

Matt

May 29, 2014

Once again I have had wonderful service at Gabus Ford. The staff are all friendly and helpful and the service is quick. I was in and out and on with my day!

Deb

May 28, 2014

Staff was very prompt, respectful and kept me informed about the work being done with my car. Service Dept. just felt like a very welcoming, kind place to be.

Gabrielle

May 28, 2014

Brad made my first time buying experience very easy and stress free. It was a very enjoyable experience. And because if this, I recommend to all my friends and family to go to Charles Gabus Ford when they're in need of a new car!

Amber

May 24, 2014

The salesman considered all the aspects of the vehicle I was looking for and was very helpful in finding exactly what I wanted. The financing process went quickly and we were in and out, from finding the car to driving it home, in 24 hours.

James

May 24, 2014

All the staff was very friendly and accommodating. Our sales rep (Steve Sanders) was great and very helpful throughout the process. It was a very pleasant buying experience!

Bradley

May 22, 2014

Everyone listed to what I needed and worked towards that goal. I was very impressed by the staff. Thanks you did awsome.

Debbie

May 22, 2014

The work was completed in a timely manner. Mike Woodard was so nice and explained everything. Also thought it was very nice that he came into waiting area to give progress report on the vehicle.

Jessica

May 22, 2014

It was so easy to schedule the service online and I was able to get in right away. Everyone was super friendly - plus they gave me a free carwash!

Kaili

May 22, 2014

I was treated with respect. Both Erika and Dan were very honest with me and got me the best deal possible.

David

May 21, 2014

I did not have to wait to be checked in when I arrived. The waiting room was comfortable. The staff was pleasant to work with and the service work was taken care of promptly.

Kristy

May 21, 2014

Only did work requested and didn't force an upsell service on me. Made me aware of a special which I appreciate.

Scott

May 17, 2014

Very accommodating. I wanted to pay fort repairs in advance because my father was picking I the car. Dave took car oft needs.

Cheryl

May 16, 2014

I appreciated that I did not have to readjust my seat, mirror and my headlights setting was not changed like my last visit.

Holley

May 16, 2014

Our salesman was super nice and did not pressure us. Answered the questions we had and he got the price down closer to what we could afford. It was a pleasant experience

Kenneth

May 15, 2014

Everyone we delt with was very helpfull .I was impressed with your inventory . From start to finish it was a nice experience . All smiles.

Chad

May 14, 2014

No pressure sales. Listened to our needs and exceeded our expectations with the entire vehicle purchase process. Excellent collaboration between the various departments and making sure all our questions were answered and all requests were fulfilled.

Laura

May 13, 2014

From the minute I pulled into the service area I was treated very nicely. Bob did a wonderful job before the service was preformed, and then explaining everything to me of what had been done to my car.

Perry

May 13, 2014

The entire purchase was conducted while I was on business travel. Ben Howe was quick to respond to every question, came up with an option for the installition of Homelink and had our vechicle ready to go in 2 days. It was the perfect example of flawless execution and you, at Charles Gabus gave my wife and I the most enjoyable car buying experience we have ever had. We'll never go anywhere else, and we live 2 1/2 hours away. Keep up the great work.

Curt

May 12, 2014

I really liked my salesman, Mark Wood. He answered any questions I had about the vehicles and wasn't pushy like salesman at other dealerships I have been to in the past.

Ann

May 10, 2014

Always helpful staff. Shuttle driver and office staff helped carry car seats as my hands were full with my two kids.

John

May 10, 2014

We really enjoy our salesman, Larry Bohall. He is straight forward & does the best he can in making a deal with our trade-in & purchase of another car.

Judy

May 10, 2014

Appreciated the service of the courtesy van. Also the person working with me kept me informed and even trimmed some of the cost. Mostly, tho, I feel that the work was capably done and reliable.

Ronald

May 8, 2014

Pat was gracious and went out of his way to make the purchase work around my timetable, not his. It was appreciated.

Patricia

May 7, 2014

The men at the service counter were friendly and informative and we were acknowledged upon entering the door. The service was quick and efficient.

Connie

May 6, 2014

I knew what I wanted when I arrived at your dealership. The staff worked their hardest to get the sale done in a timely manner. I had forgotten the showroom closed at 6 pm, however, your staff was very willing to answer all my questions and get me in my car that night without me feeling rushed. Excellent treatment.

Kirk

May 6, 2014

The sales personnel were very professional and didn't try to waste time with items I didn't want . They made the experience a pleasure to buy from Charles Gabus Ford. I will be back for my next vehicle purchase.

Michael

May 6, 2014

We started our purchase online. Ben Howe did an outstanding job almost immediately after I had requested information on a vehicle. Ben worked very quickly all day to insure things went smoothly and we were able to come purchase our vehicle right away. I didn't tell Ben but I had also been inquiring about a vehicle from another very well known dealership and they took 2 days to return my online request. Ben had our financing and vehicle ready in less than one day. We were very happy!

Jeffery

May 5, 2014

This was my first time to change oil after buying a new Ford Escape. It was fast and easy. Everyone was very friendly. Nice lounge area to wait.

Robert

May 5, 2014

Josh did a wonderful job helping us out via email and phone prior to getting to the dealership and once we got there, test drove the vehicles and we purchased them both within a couple days. Made the process very easy. Nick in finance did a great job of explaining all of our options and etc in order for us to make the best decision for our family.

Elizabeth

May 4, 2014

It was pretty hassle free. My salesman, Austin was extremely helpful and willing to work with us on a price for a vehicle.

Robert

May 3, 2014

We just get super service every time we bring in a vehicle for service, and Robert Krittenbrink always does an outstanding job for us And makes sure we are taken care of.

David

May 2, 2014

We enjoyed the whole car buying experience! Great sales staff,great deals,everyone we encountered was friendly and made you feel welcome!

Jerrold

May 1, 2014

Your customer service is the best I've ever seen. We were there to purchase a Focus and all treated us as if we were purchasing a Jaguar.

Christopher

Apr 30, 2014

The fast way I was entered into your system. (I did have an appointment). I had everything done in less than 45 minutes, and NO surprises.

Danny

Apr 30, 2014

Our salesperson is honest and fair. He treats us with respect and does not use insulting sales tactics. Also like the free oil changes and the service after the sale. Dealership also maintains convenient hours for sales and service.

Elvin

Apr 30, 2014

Our experience at Gabus Ford is always good. Service managers are always right there when you drive in and the office people always have a smile for you when you enter the waiting area.

Glen

Apr 30, 2014

The staff is very helpful and explains every thing so you may understand it. We just leased a new Escape and Mark Wood and Staff did a great job in finding the vehicle and finalizing the leasing process.

Zachary

Apr 30, 2014

Les was fantastic. This was my first experience buying a car so customer service was vital in the process. I appreciated the traditional method of car sales without bombarding me with e-mail and phone.

cox4hawks

Apr 28, 2014

Napoleon was great to deal with when I was looking to my a new truck. He kept making sure that I wanted the options that were listed. He worked very hard helping me pick out the truck that I wanted. I would recommend this dealership to my family and friends.

Lester

Apr 27, 2014

We needed new tires all the way around and was a little slow getting an appointment for Saturday..... They squeezed us in and we are very thankful for the appointment. They also were very speedy for an oil change and tire job.

Kenneth

Apr 26, 2014

Quick service by your personal ! Fixed my problem in a very short time,befor I even finished my free Coffee.

Paul

Apr 26, 2014

Our salesman, Jeff Turner, is always above and beyond helping us with anything we need with our vehicles. Service is always good also.

Robert

Apr 26, 2014

Knowledgeable, professional and extremely fast service. Listened to our needs, showed us only the vehicles meeting the need, executed the sale seamlessly! Les Sharp is wonderful!

James

Apr 25, 2014

You are a person and want to help you. Tell you what you need to do to car in the best shape.

Larry

Apr 25, 2014

it was just great had a appt.every done in a timely matter. and everything done right.just a super great job from start to finish.

Eric

Apr 24, 2014

I like being able to get in quickly for an oil change and tire rotation. I especially like the fact that these services are done at no charge because we bought the car and tires at the dealership.

Michael

Apr 24, 2014

I came in about 1 hour before scheduled appt, so the lifetime oil change and tire rotation appt got done within that 1 hour, and I was out of there early at my scheduled appt time. To improve service, provide keys to cashier w/ invoice, so I don't have to make another trip to service advisor to find the keys.

Colleen

Apr 23, 2014

Salesman, Jeff Turner was not at all pushy. He was so willing to work with us and make sure we had exactly what we wanted. Although I would have liked to get more for my trade in, I felt he was completely honest with my husband and I and did the best that he could. We bought a Mustang last year from Les and our experience with him was the very same. This is why we are a repeat customer.

Paul

Apr 23, 2014

No high pressure and the whole transaction was completed dealing just with our salesman. That would be Jeff Turner and he's gone way way above and beyond helping us with our cars after the sales!

Dan

Apr 22, 2014

I like the fact that you promoted Bob Funk to a supervisor position. I think it is great. He is the reason I go to Charles Gabus. I just hope whoever I have to see now as is great as he has always been.

Jeffery

Apr 22, 2014

Modern world you can get on computer to see what you want and what a fair price would be.Then when you go to purchase from dealer you can learn if they are knowledgeable and willing to work with you.I own a business and have two farms so my schedule is tight.So thanks for making things short and sweet.

Jeremiah

Apr 21, 2014

I was greeted right away and I was able to tell my sales rep exactly what I wanted and they knew exactly what I wanted and were very knowledgeable.

Teresa

Apr 21, 2014

Austin was the best! great off beat humor! he wasn't pushy and listened to what I had to say. the finance officer was wonderful too. very nice.

Bryan

Apr 20, 2014

I was scheduled for a 230 oil change. I dropped my truck off at noon and expected to pick it up later that night after hours. The team called me back before 2 and said my truck was completed! Amazed at work everyone put in to make this "free oil change" the best ever. Please thank all of them for their pride in making your service center so effective!Advisor, Mike WoodardTech, Ryan L HallThanks, Bryan Kriegshauser

Kathy

Apr 20, 2014

I liked that I was able to make an appointment and not told to just "drop in" for first come first serve. They recognize the importance of my time as well. Plus, everyone is friendly and not patronizing.

Amy

Apr 18, 2014

I had a very pleasant and easy experience purchasing a new car from your dealership. My sales person, David Geyer, was top notch. He was extremely helpful, answered all my questions, and explained everything to me very well. I will highly recommend him to everyone I know. My experience from beginning to end was great. Brad Rodish in the finance department helped me from start to finish with the financing and was fantastic! When I picked the car up, it was spotless and looked super. The features were explained to me perfectly and my phone was synced to my car before I left. Everyone was friendly, professional, courtesy, and helpful.

Brian

Apr 18, 2014

It was so easy. I was nervous for some reason about buying a car. I'm not anymore because of how comfortable I felt.

Cynthia

Apr 17, 2014

Josh was great. He listened to what I wanted and gave me options. He wasn't pushy, which I greatly appreciated.

Carol

Apr 16, 2014

Odered a part from the warehouse and it arrived before my appointment was over. Also was offered and accepted a car wash!!

Joseph

Apr 16, 2014

I drove in just on a whim to maybe get something a little newer and a little nicer than what I had. Larry caught me as I was driving in and found out what I was wanting, we looked at some used cars and after doing some number figuring over the course of a day he got me into a brand new car for the same payment as used! I have already referred a friend to Larry to try to work on a deal for them. The guy who did the final delivery of the car to me was cool as well. Enjoyed working with all of them!

Kimberly

Apr 16, 2014

Everyone was very imformative. All my questions were adressed to my satisfaction. Everyone is very kind and professional. When we are ready for another purchase of a new or used vehicle we will definitely come to charles gabus ford.

Thomas

Apr 16, 2014

Sales and finance staff both did an excellent job of helping me get into a payment I could afford on this truck.

William

Apr 16, 2014

David Geyer was awesome! Excellent salesman! Did what he said he was going to do, there wasn't any pressure. It made my car buying experience fantastic!

Kevin

Apr 14, 2014

fast and efficient Ilked the tire rotation as part of the oil change at no extra cost. Also you guys washed my car at no cost as well Thanks!

Beth

Apr 13, 2014

The sales person assigned to me, Jeffrey, led me all over the car lot to find just the right car for me. He told me he would help me find the best amount of vehicle for the money and for what I needed. My monthly payments were actually lowered from my previous 3 year lease on a Toyota RAV4. I got many upgrades by purchasing the Escape, plus the lower payment. Thanks Ford and Charles Gabus Ford!!

Arie

Apr 11, 2014

After purchasing our second Gabus Ford Vehicle {first purchase in 2007} in November 2013, we realized we had made the wrong choice. When we returned to our Sales person, Mike Zaver, and explained our problem to him, he immediately put us at ease and went right to work to solve our problem. forty-five minutes later, we had "struck a deal", and was driving our {new to us}, 2013 Ford Taurus. We are forever grateful to Mr. Zaver, the Staff, and Gabus Ford for their understanding and treatment to us. Thanks!

James

Apr 11, 2014

I was greeted by a service advisor immediately when I pulled in, my work order was written correctly, and my wait was short. Mike Woodard was the advisor who helped me, he's new since I was there last, but he treated me very well, and did an excellent job explaining the inspection to me.

Julie

Apr 11, 2014

The service we received from them was wonderful. Paperwork was short and sweet not a full day like other places we have been. Very polite people to work with.

Daniel

Apr 10, 2014

Our salesperson went above and beyond to make this a very pleasent expirence. We drove down from SD and was greeted with a very beautiful pickup...just as it was discribed.Dave Geyer will get some more of our business!Sorry this is alittle late

Fred

Apr 10, 2014

Your sales person was friendly,helpful,courteous and seemedto know the vehicle we were interested in buying.We like it that your sale's people are not pushy and do not try to force you into buying.

Marjory

Apr 10, 2014

Les Sharp was wonderful to work with. He listened to what I had to say. He went above and beyond considering when I came in he was supposed to be leaving. That means a lot. He never once made me feel like he was rushing me or made me feel like I was inconveniencing him at all. Awesome work Les!!

Paige

Apr 10, 2014

In one word Brad Harrison was amazing! He really understood what I wanted and worked with me to get the perfect car. He was extremely helpful and knowledgeable about the Ford Escape! I would recommend everyone I know to Brad! Overall my experience was perfect!

Michael

Apr 9, 2014

Service Dept was very prompted in calling me to inform me of what they found was the problem. In addition they were prompt in calling me to inform me my vechile had been repaired. Finally, I appreciated a call the day after I picked up my car to ask if everything was alright. Great customer service from the Service Department.

Alanna

Apr 8, 2014

Very comfortable waiting room and the service team had my car done almost a half an hour sooner than expected

Clayton

Apr 8, 2014

David was very accommodating. I had a change in plans during my service and David was able to adjust for my schedule.

Danny

Apr 8, 2014

every thing went very well it was all explained very good and the deal went well. Kelly Cornish did a great job.

Doris

Apr 8, 2014

Sales man was happy to show us different styles and models, and we found one that fit the bill! Now driving a new Taurus! The entire sales staff was pleasant to work with and very willing to answer my questions! I have bought from Pat Crane before, and he continues to provide me with quality, professional service. Thanks!

Justin

Apr 8, 2014

Everything. .. You guys always go above an beyond. I will continue to do business with you for as long as I'm driving

Dale

Apr 4, 2014

I purchased my vehicle via e-mail and telephone. I flew out to complete the transaction and drive my new F350 home. Ken and Dan were both very good to work with. I especially appreciated Ken's attention to detail and his patience answering all my questions. Making such a large purchase sight unseen was a little spooky but Ken put my mind at ease came through with all expectations!

Debra

Apr 4, 2014

The people where friendly and made you feel comfortable. When I picked up my car after the repairs were completed, they walked me around my car to look at it and said if I had any questions or problems, just let them know as they guarantee their work 100%. I would definitely recommend the body shop to others.

William

Apr 4, 2014

expertise and personality of service rep scheduling appointment and servicethe quickest service I have received in over 10 years - only 45 minutes in and out

Carolyn

Apr 3, 2014

Everything was explained in detail and after we were finished checking out which car we liked we were not pressured into making a decision right then, the salesman wanted to make a sell but left the decision up to us to thank about.

Judy

Apr 3, 2014

They seemed to do their best to work on the price with us. Also after the purchase, the person going over the workings of the car was informative and patient with our questions.

Bob H

Apr 1, 2014

Quick model search and friendly sales folks I found my truck on line and contacted Charles Gabus Ford and was helped thru the buying process. Love the new truck

Amy

Mar 31, 2014

I appreciate the fact that there are always several employees available to help you, and that they are all personable, take time to explain your issues, and do not push services on you.

Nichole

Mar 29, 2014

How they were quick and efficient. They came out amd talked to me about other things they had discovered and asked if I wamted them to take care of them and also told me how much it would be as well.

Anna

Mar 28, 2014

Les Sharp our salesman was friendly and very helpful, I knew which Mustang I wanted and Les made the whole process very easy. This is the third car I have purchased from Charles Gabus Ford and they will be the first dealership I go to for my next car.

Douglas

Mar 28, 2014

Sometimes when you buy a major item you feel like your being talked into something. At Gabus we felt like they were working hard for us to make sure we got what we wanted.

James

Mar 27, 2014

All the employees were friendly and our sales rep, Steve Reiman, was very helpful. GM, Jim Bintner! was great to work with as well. We got the best deal on our used 2005 ford FX4 150. Love all the extras on the new Platinum 150. The navigation and sync are new to us and had fun trying them out on our drive home. Thanks to all at Charles Gabus ford.

Brad

Mar 26, 2014

The genuine sincerity behind their work. Truly doing everything they can to make the sale without being pushy or over-bearing. They treated me like I've been part of the Gabus Family for years. When in fact this is only my first purchase there.

Bradley

Mar 26, 2014

I top-level days to decide, compare other dealers values, etc. Your salesman never once tried the "better get it now or else" routine. He was always polite and understanding.

Debra

Mar 26, 2014

I really liked how no one was pushy. It was my questions were just as important and they were all answered.

Mark

Mar 26, 2014

Everyone was very friendly and accomodating. No heavy sales pitches. Once we had a deal, things were very efficient, little waiting.

Bryan

Mar 25, 2014

I arrived early for my appointment, although I was early the service department worked to get my vehicle in and serviced ASAP.

Diana

Mar 25, 2014

I hate driving to Des Moines, and by the time I get there, I am a nervous wreck! But when I get there I know that everyone is going to be nice, helpful and respectful. So THANK YOU!!

wheelieman2001us

Mar 24, 2014

I found a specialty vehicle for sale at Charles gabus Ford in Iowa, it is a 2010 Ford F350 Harley Davidson edition diesel. I could only find a few for sale around the country because they were a limited build vehicle. I called on Monday March 17, 2014 and asked a few detailed questions about the truck. I explained to the salesman (Steve Reiman) that I was willing to commit to buying the vehicle over the phone if he would do me service of being my eyes over the phone and the fact I live in Minneapolis and wasnt going to drive over 4 hours just to look at it. After my heartfelt talk to Steve Reiman about how I have to put my faith and trust into him as a salesman and a person whom knows vehicles to inspect the truck thouroughly for any scratches, dings or dents both inside and outside of the truck. I also asked him to check the service records and to make sure that all fluids and filters were changed which I specifically expressed that I required the 2 fuel filters be changed as well. Steve told he would personally go outside and check over the vehicle, inside and out, and go down to service to see what the records looked like and double check everything. He told me he would call me back in about 20 minutes. After 3 hours I called Steve back because of the lack of a return phone call to me. He stated that he had gotten busy with other customers which I understand, these guys work on commission so its a numbers game. Steve assured me that because Charles Gabus Ford goes through every incoming vehicle with a fine tooth comb in service and fixes any scratches, dings or dents that I had nothing to worry about and that the truck would be in the condition he said it would be, which was "great". I took this mans word the truck was "great". I committed to purchasing the truck over the phone. I called Steve 3 MORE TIMES over the course of the week to assure him my financing went through at my credit union and to verify that all service had been done asking yet again about the fuel filters to which he replied "Oh yeah, I forgot to go ask that, I'll go do that and call you back". Needless to say Steve got busy again and I recieved no call back. I called Steve one last time on Friday March 21, 2014 to assure him I was coming to the dealership the next day and should arrive between 9 and 10am and I ask yet again about the service records and the fuel filters. Steve hadn't checked on anything, he was on the golf course and wouldnt be in until Saturday morning. Let the disappointment begin... I guess a week wasn't long enough to proivide a little customer service. I arrived at 9:30am at Charles Gabus Ford after a 4.5 hour long road trip. I examine the truck thouroughlyinside and out, test drive the truck, and made the decision to purchase it. Steve finally got me the alswer about the servicing and the fuel filters. They had NOT changed them and I expected it done considering it is part of regular maintenance and they had no way to tell me how long it had been since it had been done. It took about an hour which isnt bad but I felt my time was being wasted since I asked for this to be completed a week prior. Steve said he "did that for me" as a favor. Thanks Steve. I was ushered to the finance dept. where I paid for thre truck and signed the approriate paperwork. They brough me into a "delivery area" where the dissapointment continued. There was a very young man that was going to answer all my questions about the truck and have me sign off on it. As soon as I started the truck I noticed a faint squeek coming from under the hood. I asked the young man what it was and he looked at me like I just asked him an astro physics question. I said it sounds like a serpentine belt and tensioner pulley. We drove the truck back to service for the second time now. I get out of the truck and the kid walks around to the drivers side to pop the hood release. Now the truck is running so the keys were in the ignition, the young man reaches over, locks the doors and shuts it. Now the truck is running and doors are all locked. At least the hood is open though... He walked into the service Dept and disappears. I assumed he went for a window lock jimmy. I sat there for 30 minutes with no sign of the young man. A service rep comes out from the inside where the service writers desks are and asks if I need any help. I tell him the whole story and he hopped to returning in about 1 minute with a mechanic and a jimmy, and they unlock the door. One problem down and another major one to go. I tell the service rep that knew what he was doing and was very helpful about the squeek and he goes to get the diesel machanic immediately. The mechanic listens to the truck, says it needs a belt and a tensioner pulley, just as I thought. Now here in lies the problem wuith this situation and why I am very upset. Steve, the salesman whom I trusted and expected to be my eyes on this truck, the salesman whom assured me that every truck is fully serviced and there wouldnt be any thing wrong with it. Never actually did any of the things I asked of him. Thanks again Steve, and youre welcome for the commission check. The service guys saved my day. It was 1:30, four hours after my arrival. They informed me they had to go to another Ford dealer to get the parts and it took 2 hours to do the job. I grit my teeth but am thankful for the quick help from service. I walk back out to my ride down to the dealer and ask if we can wait another 3 or 4 hours until the truck is fixed, yet again. I confronted the saleman Steve Reiman about his short commings and am retorted to with a bunch of typical excuses about how he cant be held responsible for everyones job at the dealership. I umpolitely remind him I asked HIM to help me, not anyone else at the dealership. We part on bad terms.By now I and my original ride to Des Moines are both starving so we leave to find some lunch. I finally got a call at 3:45pm that the truck is done. We rush back, signed every piece of paper they wanted and head for home. By the tome I got home, The original 9 hour trip had become a 14 hour trip. I felt that my business wasnt appreciated by sales and they had ZERO customer service. Service and the mechanics however I would buy doughnuts and coffee for a week. They are the only reason I made it at all.

Debra

Mar 23, 2014

Good service in a timely manner. With regard to question 2, I don't try to sell things to my friends.

Donette

Mar 23, 2014

I had an appointment scheduled but when I got there he couldn't find me on any of the lists but he worked me in anyway! It wad very helpful considering I live an hour and a half away!

Joan

Mar 22, 2014

Enjoyed working with Les. He took the time to go over all the options with me and answering all my questions. If he is still there when I get my next car--I will be working with him again.

Amanda

Mar 21, 2014

Very professional. They also respected my time and offered. Discount when my car wasn't ready at the promised time before I even had to complain. That level of respect for the customer will be remembered. Thank you

Luella

Mar 21, 2014

The service is always delivered in a friendly and expeditious manner. Equally important, I have the greatest confidence in the service technician(s) to provide the service necessary and discuss any recommended service ahead of completion. This is probably one of the greatest reasons I'm considering a new car from Gabus.

Rick

Mar 20, 2014

My service was done in a timely manner. I was given estimates for work that needs to be done at a later date.

Jerry

Mar 19, 2014

When I drove into the bay, I waited. A greeter(older gentleman) was finishing up with someone and seeing that no one came out, was clearly concerned. He went in and reported my presence. When leaving, he was super friendly & said to come back and buy a new car. He really made an effort to make me feel well served and connected to the dealership.

Jodi

Mar 19, 2014

Our visit was on our terms. We were attended to in a prompt, professional manner but we were not pressured to buy. All of our questions were answered.

Bret

Mar 18, 2014

The quick and courteous service upon arrival. I've been coming for service for many years and have never had a bad experience .The staff members are very knowledgable and always kind.

Marion

Mar 18, 2014

I was told up front what the costs would be. Service was spot on and completed in a timely manner.

Brian

Mar 17, 2014

people are very polite, welcoming, service was quick and they do let me know if there is something else wrong with my vihecle. waiting room was clean, nice.

Jody

Mar 16, 2014

Very Reasonable Prices. Courteous, Fast Service, and You were swamped !! Mike, that did my Truck, I Needed a new transponder key, oil change and tire rotation .. Was very helpful and knowledgeable and fantastic at his job.

Ronald

Mar 15, 2014

They took the time to listen and explained completely questions. The car sales persons , were polite. We love our fusion.

Lyle

Mar 14, 2014

We appreciated the very professional and efficient approach by the staff at Charles Gabus. In addition, everyone we came in contact with was very personable and made you feel valued as a customer.

Jeri

Mar 13, 2014

this is the 3rd truck i have bought here,,two ford rangers and now the 150, your web site is good and easy to use i tried stivers and dewy and the web sites arent good so i went back to gabus. i know the service is good at gabus, i am going to have to come back next week for some service as the one i just bought needs a few minor fixes and i know it will done with no problem to ..my kids thought i paid too much as i really get anything off but i wanted it. i also appreciated the salesman because he was helping out mike who i origianlly talked to like i told him you do need to work as a team that is how to get things done, this is a small thing but when i went to credit and came out all the new salesmen were sitting in a circle and one of them offered to go get my car for me.. i thought that was nice,its a little thing but shows team environment...as you can see i am into customer service because that is what i do for a living and i always try to go the extra mile when i help folks and appreciate it and notice it when i need service!!!

Karen

Mar 13, 2014

Wade was fantastic from the moment I walked in the door, even though it was close to closing time! I didn't feel rushed at all. He made the deal happen and I love the new Escape!

Laura M.

Mar 13, 2014

fast & friendly they make you feel important Like they really want your business and appreciate it!!! Steve was awesome!!!

mikeR

Mar 13, 2014

brad harrison found the perfect mustang for me.he was very thoughtful of what my wants and needs were

Paul

Mar 13, 2014

Ease of getting a ride to and from work. Great communication with my service advisor, he looks out for me and my vehicle.

Stan

Mar 13, 2014

I didn't have a lot of time, so I preferred to interact mostly through email. The salesman (Steve Sanders) was fine working that way and responded quickly when I asked for information.

Steven

Mar 9, 2014

This was the second time that we have purchased a vehicle at Charles Gabus Ford. We feel that it is a clean well run business. The people are informed, friendly and respectful. We enjoy working with Jeff Turner.

Jeffrey

Mar 1, 2014

THE PROFESSIONALISM OF RON, NICK AND BRENNEN. I went to another dealer and the trade was going backwards. Gabus was able to get me into a new vehicle.

Rene

Feb 28, 2014

Pat Calhoun, helped me through the process. He helped me deal with my insurance company and get a better settlement by coaching me about some of the value that was missed. In the end I went from a deficit to a small payback. I appreciated the extra attention and service I got there.

Susan

Feb 28, 2014

Friendliness and cooperation of staff members. It was refreshing to see everyone helping each other to complete this sale. Dick was very informative and not pushy. He gave me all of the helpful information I needed to make an intelligent decision, but did not pressure me at all.

Charles

Feb 27, 2014

Friends recommended your sales representative Jeff Turner. I called Jeff and made an appointment to meet with him and from that time until I made my purchase, I was confident I was in good hands. Until I decided what to purchase, Jeff was in contact to ask if I had questions and guide me to a choice that we were sure would be right for me. From my first visit to Gabus until my departure from the dealership with a 2014 Taurus on Feb. 25, I experienced courteous, professional, first-class service. I am grateful and I am very pleased with my new car.

James

Feb 26, 2014

We were so pleased with our salesman, he was so polite and didn't pressure us he let us make up our own minds. We cannot say enough about his service. We are a return customer .We have bought 3 trucks from your dealership. We will return again...

Jane

Feb 26, 2014

What we liked?? Everything!! We felt welcomed - not like we were just "another customer". It was a relaxed and friendly atmosphere. We were able to enjoy the experience. We don't make new purchases very often. It has been a long time since we purchased a new vehicle. It was enjoyable, simple. Even when I remembered something I had forgotten in our trade-in -- a simple phone call was all it took to have the item sent to me!!!

Rachel

Feb 26, 2014

Our salesman did his very best to find us the perfect car for us. Everyone we dealt with that day was very friendly.

Robin

Feb 26, 2014

found the vehicle we wanted to look at right away taking care of putting plate on and all that registration stuff great job everyone friendly

Michael

Feb 25, 2014

I first heard of and engaged with Charles Gabus Ford when buying my 2011 Ford Fiesta. Through that experience I met and worked with Less Sharp. His professionalism and people skills not only with me, but also my wife brought us back when looking for a new car for my wife. We purchased a new Ford Taurus Sho in 2012 also working with Less. Our experience with your service department, service staff, sales staff and loan personal have all be a extremely positive one so when it became time to look to replacing the Fiesta it was a easy choice, we called Less and as always we were taken care of and purchased a Ford Focus Titanium. This experience was no less positive than our previous ones. We will be coming back to Charles Gabus Ford for all our new and used car needs.

Dale

Feb 24, 2014

Extremely quick turn around and the customer service was fantastic. They delivered me to my office while the repair was going on and then picked me up and brought me back to their shop.

Theresa

Feb 23, 2014

I have always been greeted and taken care of in a very professional and timely fashion. From the check in to check out you are all great.

Lora

Feb 22, 2014

the work was done quickly and the assistant manager Mike waited for me to arrive to pick up my escape yesterday when I went to pick it up even though I got there later then I had planned that was above and beyond his call of service.

Dennis

Feb 21, 2014

Because you had what I was seeking, the process went quickly and smoothly -- more so than I expected. Everyone involved knew their job.

Diane

Feb 20, 2014

friendly people, good treatment, they found a problem and took care of it then rather than making another appointment. I will always go to Charles Gabus Ford for my service.

Stephen

Feb 20, 2014

your service department has always been great at getting me in at the spur of the moment thank you. I asked to have a windshield wiper replaced but they forgot. no big deal.

Troy

Feb 20, 2014

Everyone was helpful and they were persistent, but not pushy which is one reason I haven't worked with some other dealerships.

Randall

Feb 18, 2014

The salesman was in contact with me early to be able to coordinate an exact time to show the car and he was ready to go as soon as my wife and I got to the dealership. Salesman even started our old car and cleaned off the windshield while were sitting in the new car we just purchased in a middle of a snow storm.

Carl

Feb 17, 2014

Friendly, knowledgeable staff and the service guy let me know there was a rebate and entered all the info for me to take advantage of it!

Kenneth

Feb 16, 2014

That we were greeted when we brought the car in for service and when we went in to see a service manager. Our oil change and tire rotation were completed in an hour and we were on our way.

Mona

Feb 14, 2014

As always, I was treated great and I enjoy my time at the dealership. The service advisor even had my car washed even though I was in for an oil change and rotation. Thank You!

Tony

Feb 14, 2014

Our salesman was Matt Dickerson and for us it was just a great time laufhing and feeling like friends rather than someone we were purchasing from. He wasn't pushy like a lot of salesmen are and he was answering our questions to the best of his knowledge and if he didn't know he didnt lie but went to find the answers. I hope that when its time for another car one day that he will still be there so we can have another great time. My wife laughed a lot for the first time in a long time and she loves her Edge a great deal!

Charles

Feb 13, 2014

It was a no hassle buying experience over the Internet/phone with sales person, Mr. David Geyer, who performed an outstanding job to finalize the sale.

Susan

Feb 13, 2014

Professional and Courteous Salesperson who took the timeand effort needed to answer questions. Made our car buyingexperience fast and easy.

Sylvester

Feb 13, 2014

They were very friendly and didn't seem to be in a hurry to get rid of us. Tell Ben and Gary they did a great Job.

Heather

Feb 12, 2014

Les is a great, kind ,caring , patient ,salesman with great communication skills! He was also very knowledgeable about the vehicle I was interested in! He wasn't pushy or overbearing .. He was wonderful !!

Jean

Feb 12, 2014

Called to get an appointment that morning and was there that afternoon. Got what I asked for and was not pushed to receive more than I wanted. Given information on other services that were available for my car, but not pushy.

Lance

Feb 12, 2014

I have purchased 4 cars/trucks from Gabus in the last 6 years and every experience has been professional, attentive, and at a great price. Well done and I look forward to future purchases!

Pamela

Feb 12, 2014

Larry Bohall was our Sales Representative. Larry was very curtious. He listen to what we wanted. Helped us get a good deal. He also set up an appointment to get a couple things fixed. We were very pleased. Our loan process with Nick was very easy. Charles Gabus will always be our first stop.

William

Feb 12, 2014

I appreciated the courtesy and professionalism from the Gabus Estimates and Rental Departments as well as the quality and thoroughness of their body shop repairs.

Gail

Feb 11, 2014

Mr. Funk was VERY kind and helpful. He phoned me several times to keep me updated on my problem and answered all my questions readily and accurately.

Kevin

Feb 7, 2014

Visiting with my salesman Jeff Turner, he always takes the time to say hello when I'm walking around waiting for my vehicle to be finished.

Al

Feb 6, 2014

Bob Funk represents Charles Gabus Ford Service department in a very positive and professional way. His knowledge about cars is impeccable!

Marlene

Feb 6, 2014

I liked that you went to the sales person, financial person and the person who shows you all the things about how to drive your new car. The perks were good and the free oil change of course helped but best of all we both left feeling like the entire team tried to give us their time even though I still have a few questions. My husband felt really satisfied and so did I.Thank you for working with us during our looking for a car venture. This is our 3rd Explorer that we have bought, twice with Charles Gabus Ford. I would recommend you to anyone.

Andrew

Feb 5, 2014

Nick Young in the finance dept worked very hard to get me into a brand new car despite my less than perfect credit rating. I feel like he was really working hard for me!

Roger

Feb 5, 2014

Everyone we worked with was extremely helpful. Our Salesman worked very well with us. He worked to get us what we needed.

Melvis

Feb 4, 2014

I knew what i wanted - Erica did not try to push anything else & worked very efficiently to get me in & out very fast .

Charles

Feb 2, 2014

went in to set up an oil change appt. were told we could get in right then if we had time.

Douglas

Jan 29, 2014

Friendly staff and fast customer service. Prompt replies to all questions. Good experience through out the entire buying process. Very good service staff and repair facilities.

Todd

Jan 28, 2014

Bob Funk is who I usually work with, Bob was out and service still great. They looked into my speaer issues and said they would take care of it.

Harold

Jan 26, 2014

steve sanders did a good job of getting Fusion for the price we had talked about on the phone. Had a small problem with one rebate, but he got it taken care of the next day. Hope he is still there in 2 years, when my lease is up. Thanks

Lisa

Jan 26, 2014

Service went quickly. The staff was friendly and helpful and they offered to run my car through the car wash since it was my first experience. I also forgot my coupon they sent me and they still honored it. Thank you!

Randa

Jan 24, 2014

Mat was easy to work with and was very helpful with anything I needed help with or had concerns about. The finance expert didn't try to force me in to an extended warranty plan which I appreciate.

Renee

Jan 24, 2014

I liked that you had a lot of selection in stock. I knew what I wanted in a car but hadn't decided on options packages and colors. I also enjoyed being able to see all of the cars in the office and not having to go out in the snow before deciding which one I was interested in.

Ronald

Jan 24, 2014

The Service is very good, dealership is clean and employees are friendly.There are plenty of choices of every model of Ford vehicles. You shouldn't have to order a vehicle.

Diane

Jan 22, 2014

Steve Sanders made my second internet buying experience even better than my first, thanks Steve!! I called him up, told him what I was thinking in the way of the new vehicle, told him where I would like my monthly payments to be and he help put a good deal together for me. I was never a fan of dealing over the internet before my first purchase, now I would do it no other way!!

Brian

Jan 21, 2014

Very knowledgeable and professional staff. The facilities were extremely well kept and easy to find my way around. There was a great selection of vehicles to choose from.

Paul

Jan 21, 2014

Service advisor Bob Funk great to work with, follows up on work in progress "oil for life" and takes care of his clients.Always promotes "come see us today" for your service needs.

Linda

Jan 19, 2014

They were able to get my car repaired in a timely manner and offered me a shuttle ride. While we were standing and waiting several people greeted us and asked if we had been helped. David Martin was very helpful and when I was not able to pick my vehicle up that evening due to the weather assured me that my vehicle would be safe.

William

Jan 18, 2014

My salesperson, Erika Hall, was hands down the best salesperson I've worked with. She listened to what I did and didn't want, and found the EXACT vehicle to match my needs. I can't say enough about how great my experience with her was.

John

Jan 16, 2014

The service advisior was great and got my truck in for a oil change WITH OUT AN APPOINTMENT this is what i would expect when you buy a new truck.

Allen

Jan 14, 2014

I started the transaction with a response to a spam email on Thursday morning, and drove my new car away from Gabus on Saturday afternoon. I traded a truck and a camper. The whole thing was quick and easy, and both the sales and finance help was quick and professional.

Belinda

Jan 14, 2014

We drive 200 miles from Kansas City to buy our new cars from Charles Grabus Ford. We get a new Ford every two years and make the drive to Des Moines to get it. The main reason is Pat Crane. We used to "dread" buying a new car until we bought our first car from Grabus Ford and Pat was our sales guy. Pat makes the whole buying experience pleasant from start to finish. We also appreciate the atmosphere in the finance department, professional, courteous and friendly.

Melissa

Jan 14, 2014

They were very good to try and squeeze me in for a replacement for a burned out headlight. It was a last minute thing and they were great to get me in and get it fixed promptly.

Omaira

Jan 13, 2014

They were super fast with my oil change and tire rotation and I have never had that speedy of a service anywhere else. I always thought dealerships cost more but at least I l know now that the service is great and fast and I like that this is where I bought my vehicle so I know they will do a great job=)

Barbara

Jan 12, 2014

You did and charged what we discussed ahead of time. I appreciate that a lot. This seems to be a lost concept these days. Good to see customer service is still possible.

David

Jan 11, 2014

Trustworthy diagnosis and repair work - I never feel like they are trying to get me to fix things that aren't in need of repair.

Kevin

Jan 10, 2014

Very helpful, Josh Christensen went through the different upgrades on the Fusion I was interested in and and I was able to pay something my budget and get exactly what I wanted. Getting extras installed was easy and the loaner car made it easy.

Shawn

Jan 10, 2014

Everyone was very friendly and helpful during both visits at the body shop. The work was completed in a timely matter. I was totally pleased with the finished work.

Samantha

Jan 9, 2014

My salesperson, Josh Christensen, was extremely helpful. The person I worked with in finance was fast and had everything ready when I arrived at the dealership. The two people I worked with were great!

zyxwvut1

Nov 8, 2013

I Recently Purchased A Brand New 2013 F150 XLT From Charles Gabus Ford. Pat Calhoun Was The 1st Person To Greet Me As I Walked Up To The Office. My 1st Impression Was He Was Very Friendly And Cheerful. So Far So Good ! This Was The 1st Time Buying A New Vehicle And I Dreaded The "Pressure" That I Had Heard About When Buying From A Dealership. I Told Pat What I Was Looking For And He Showed Me What They Had. I Found A Beautiful Kodiak Brown F150 XLT And I Took It For A Test Drive And Fell In Love With It. I Told Pat I Wanted To Look Around At Other Dealerships And Think On It Through The Week-End. I Checked And Looked At 3 Other Dealerships And Quickly Realized Charles Gabus Had The Best Deal By Far. Nick Young In Finance Explained All Of The Loan Details And Jeff Duis Coordinated The Delivery And Explained Everything To me About The New Truck Including Getting Me Set Up With Blue Tooth. All I All, What An Outstanding Truck Buying Experience ! Check Charles Gabus Ford Out Before You Make Up Your Mind On A Vehicle Purchase And Ask For Pat Calhoun For A Really Great, No Pressure Sales Representative.

Fordshopper

Oct 26, 2013

I called Gabus and we discussed what options I wanted and what price I was willing to pay. I got a call back from my saleswoman stating that they have a F150 in both green and blue with the options I want in the price range I was looking at. Made the two hour drive to Gabus. We looked at the two trucks to see that neither one of them had the options. So we started looking at F150s that were $2,500 more???I asked to speak with a manager. I explained how his saleswoman told us that they had trucks with (x) options at (x) price. When we got there that was not the case. The manager shrugged his shoulders and said that was on me and I should of researched it more. I told him speaking to his saleswoman and getting direct info on the phone was my research. He said I should of used the Internet and finished our conversation with a uncomfortable silent blank stare. The manager was an older gentleman. I was absolutely shocked that was all he had to say knowing we drove two hours to get there because of a "mistake" his saleswoman made on not one, but two trucks. Wasted over half a day driving to Gabus Ford to be told "it's on you". I will never consider a purchase from Charles Gabus Ford.

Chriswardyn

Oct 25, 2013

Excellent experience! Everyone was super friendly and helpful. We got a great deal. We will definitely recommend Charles Gabus Ford to our friends and family.

Jenb4260

Oct 15, 2013

This is the first time I've been to Charles Gabus Ford. I was very impressed with the whole process from picking out the Ford Escape I wanted to talking with the Finance department. Brad was very helpful, and answered all my questions. I will definitely be back in the future!Jennifer

DWForkner

Oct 2, 2013

I purchased my mustang in April 2009. At that time part of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 years. I'm now being told you have to make an appointment for an oil change when I stopped in today. I get off work at 4:30 & the next later appointment would be a week from today. When I asked about leaving it on Saturday morning when they opened, "They would try and fit me in", and could take up to 4 hrs. Really, my choices are 1 week, or 4 hrs. for an oil change. As I began to express my extreme disappointment, the woman doing the scheduling stopped me and said, "you can't think you're the only one", & I told her I realize I'm not the only one wanting service work.This ploy of free oil changes for life doesn't seem to be all it was made out to be at the time of the sale. Is it because its a "free" oil change and now must take a back seat to more profitable customers (if so, it was never mentioned during the sale period), or is this a change in management style toward customers since Charles Gabus passed. Many dealerships have created means of handling passed promises made to customers when sales promotions were presented. I am very pleased with my car. But I could have bought it at any Ford dealership as it is the vehicle I'm happy with. The dealer is quickly becoming something else. I'm sure from now on as I have to make an appointment a week in advance, or make an allowance of 2, 3, or 4 hours for a simple "FREE" oil change...that grain of salt will continue to be pushed a little deeper into the wound!

tmacfam

Sep 20, 2013

My wife and I purchased a 2013 Ford Taurus from Charles Gabus Ford and it was one of the smoothest auto purchase transactions we have had. Erika Hall was an amazing sales representative and really worked hard to make sure all of our needs were met. The professionalism of the team at Charles Gabus Ford was very impressive and we will be back for our next purchase. Thanks to the entire team at Charles Gabus Ford.Todd and Sheryl McMahon

maryjoandbill

Sep 17, 2013

Once again, our vehicle needs were met by Charles Gabus and Jeff Turner. We are always very satisfied with the selection of vehicles and the knowledge of everyone involved with our purchases. Jeff is a delight to work with and always treats us like family. And rightly so, as we're a part of the Ford 'family', and have been for years. From the minute we walk in to look, talk, and discuss our needs and purchase to visiting with the finance deptartment to going over the features of our new vehicle...it's always a pleasurable experience with all questions and concerns answered before we leave. And we always know Jeff and the entire staff will be there if any future needs or questions arise. Thanks again to all.

msgthelm

Sep 17, 2013

This is the first dealer we have bought a second vehicle from. Both times we have been treated great and given incredible deals both on the sale and the trade-in. When we get our next ride this will be our first and probably only stop. I did find funny to buy a used Chevy but get Ford ball caps.

cascto

Sep 16, 2013

Our family vehicle was totalled from an accident and we needed another vehicle asap. I looked at a few dealers in the area...trying to decide. Gabus Ford had a great deal online on a low mileage '11 Escape. I called in to inquire further - thinking "what's the catch"? Noah was very helpful and answered all my questions. The test drive convinced me, I have a monthly payment that fits my budget and my family loves the car. We were treated with respect and well taken care of from start to finish. Thank you!

pstowers

Sep 16, 2013

David Geyer and all of the staff at Charles Gabus were awesome. The price was the best we found in Des Moines and the overall experience was made simple. We will definately buy our next vehicle from Gabus.

kimber1992

Sep 11, 2013

I had recently been in an accident where my 2012 Ford Escape was totaled. Because of the great experience I had with Kelly Cornish I called him on a Friday. It was his day off but when I explained I would not be able to have the rental car much longer he came in. I had already done a lot of research on line and knew what I wanted. He went and got the 2014 Escape and we took off for a test drive. It was a done deal. Kelly again made the purchase very easy. The price of the Escape was actually much less than it showed on line so that was a wonderful surprise. We drove it off the lot that evening. I cannot thank him enough for coming in on his day off. So far all is great and I have and would recommend Charles Gabus Ford and Kelly to anyone.

bromley89

Sep 10, 2013

I loved My experience with Charles Gabus Ford. They are the one dealer that I would buy from again and recommend to anyone that Wants to buy a new car.

Michael50211

Aug 24, 2013

Came in for service for my car because I was having problems with my duel climate control. Kept saying it was fixed but it wasn't would pick up my car and something else would be wrong. On my final visit the service tech damaged trim parts inside of my car had grease all over the seats, doors and the touch screen, parts were not put back together correctly it was a mess. Raised a fit because I was tired of the way they were treating my car and they fixed the damaged part but also in the end banned me from the service department, it doesn't matter anyway because I do not plan on returning because lord only knows what other damage they would cause or forget to put a part back on. I posted a public youtube video of just how my car was returned to me because I feel people need to know how poor of service you get from this company.

jvanaernam

Aug 20, 2013

We were in town for the State Fair and were in the market for a vehicle, we found the exact match on line, called Les, and the deal was done. My family in the area buys several cars from Les Sharpe and every experience is a great one.

SueCurnutte

Aug 20, 2013

We were treated very well during our experience. Josh was very patient and kind. He answered all of our questions and made us feel like we mattered to him. Everyone at the dealership was also very helpful and friendly.

alissa123

Aug 17, 2013

I appreciated that Jeff realized immediately that I had done my research and didn't insult me with low-ball quotes. I was looking for a straight-shooter and found it in Jeff. I would have walked out if I had experienced what many people think of as a "typical car buying" process.While my experiences with Jeff were very good, I do have to point out that Ford Motor Co. could do a much better job of keeping customers informed when ordering a new vehicle. My new F-150 took nine and a half weeks to arrive and Jeff had trouble getting me any firm updates on the progress of the process. In this day and age, I would think Ford would want to do it's best to keep a new buyer informed and excited as they go through the building and delivery of their ordered to spec vehicle. I would suggest sending out text messages at different stages of the cycle so the buyer feels informed and engaged during the long wait. While I love my new truck and it was worth the wait, I think Ford could certainly improve the overall expereince for someone ordering a new car or truck.

whomanic

Aug 16, 2013

I was more then happy with Steve. He showed me a lot of different cars and different Models. The one I chose had some issues with the hub caps. He had them replaced. Great. I was shown a lot of things about how to operate things in the car. It was really nice to do it in a climate controlled environment. the whole experience was great.

haileym

Aug 1, 2013

I've had a good experience thus far working with Noah Wolter. I will add more information once the vehicle purchase process has been completed.

carol1418

Jul 30, 2013

I just stopped by Gabus Ford to take a quick look after I had done some online reviewing of the Ford Edge from several different dealerships. Erica Hall greeted me and was very pleasant, knowledgeable, and considerate, especially on a Friday afternoon. I surprised myself and made the decision to purchase a new vehicle that day. Jake Simmons walked me through a training session, which lasted long after the dealership had closed for the day!! WOW!! I was able to drive home that day in my new Ford Edge. My sales representative, Erika Hall, stayed throughout the training and left for day herself when I finally drove away. Excellent customer service!! I look forward to a new relationship with Gabus Ford.

kelm

Jul 30, 2013

Our experience with Charles Gabus Ford started with a drive-by of their lot on my way to my military duty as I live 2 hours away. Once the wife and I were able to stop in and check out the car we were looking at (2013 Ford Focus ST), we talked with Josh Christensen as he went over the car after finding out more about us and what we were looking for in a car and why we wanted to look at the Focus ST. Josh went along with us as we test drove the car. We loved the car, so a long to making the deal we went. We traded in my wife's car and I feel like we received a great deal and I'm still not disappointed one bit. They went above and beyond making us feel welcome and taken care of. I was a firm GM buyer, but due to GM not being able to stack up on certain aspects, I will be gladly buying another vehicle from Charles Gabus Ford even though it is two hours away and I have multiple dealers with ten minutes.

CurranJames

Jul 29, 2013

I have never been so pleased with the quality of service I received at any other car dealership that I got at Charles Gabus Ford. I am very happy with my purchase here. Brad helped my grandparents and I with the purchase of my new vehicle. I would strongly recommend anyone in search for a new vehicle to go to Charles Gabus Ford. They have excellent customer service and they are honest people!!

hansoj9

Jul 29, 2013

My husband and I carefully researched cars and dealerships prior to purchasing our new vehicle. We test drove several cars from multiple dealerships. We ended up buying a Ford CMax from Charles Gabus (CG) Ford. We had an outstanding buying experience at CG, specifically working with Doug McGrew. Doug was fantastic to work with and was focused on exceeding my needs and expectations. He was friendly, polite, informative, and not too pushy. I would (and will) highly recommend him to anyone wanting to purchase a Ford!! Thank you :-)

hrand

Jul 29, 2013

We checked many brands and dealers.Why we purchased at Gabus was due to the great service we recieved from Josh Christensen, and his follow up.The price was not the lowest , of others we visted, but the personal attention to detail made our decision easy.

kellymcfee

Jul 17, 2013

3rd new vehicle purchased with the help of Jeff Turner. I generally am a pain in the butt for him and really make him work for his commission. He makes this painful experience a little less stressful. Will be a customer for Jeff Turner as long as Jeff Turner is selling vehicles.

tonyjacobsen

Jul 17, 2013

FYI, Charles Gabus Ford uses S&C Automotive to put in car remote starters. If you have any problems after you leave the lot, you may have to take of work to have them fix it. S&C Automotive does not work weekends, which is when most people do their car maintenance. I have had nothing but problems with my remote when I first picked up my new car, then they fixed it (had to have a relative take off work several times). Now, the remote again "needs to be re-programmed". Again, I will have to either take a vacation day or ask a friend to take off work so they can simply re-program the remote. Luckily, every time they have had to fix the POS, it is within the 3 year warranty. After 3 years, I will have to throw it away. But at least I have two cool key chains out of it.Not happy with either S&C or Ford for using them.

MrsWeidner

Jul 16, 2013

I have been trying to get my car in for an oil change for almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a week and a half to get it in for an oil change unless I want to leave it for a day to see if they can squeeze it in and that doesn't guarantee that it will even get done. I called and spoke to Jim Bitner (General Manager) and his exact words to me were "we are busy, what do you want me to do?" He said that they were hiring and couldn't "find people qualified to work there" Well, then my suggestion for Gabus is: Don't advertise and promote something you can't truly deliver on!! Luckily, I was able to call Dewey Ford in Ankeny and they got my car in within 10 minutes. They even gave me my oil change for free to try them out and washed the car before giving it back. Odd that a dealership that I wasn't a customer bent over backwards for me, yet the dealership that I was a customer at treated me like crap. I have purchased two vehicles at this dealership and been a customer for years. There will not be a third vehicle purchased, and I will not recommend this place to anyone!

pkapke

Jul 10, 2013

I spent several days looking for a new car at both other Ford dealerships and other makes both domestic and foreign. I compared used vehicles on Carmax.com. I found truecar web site and priced several vehicles. After entering my information, I got a phone call from Josh at Gabus ford with a car I wanted. He was knowledgeable, low pressure, courteous, and gave a a deal we could not pass up. I was pleasantly surprised to find out from the business office that my new car purchase also included free oil changes for life. Great Dealership and good staff to work with. This is the 9th new car I have purchased in my lifetime and the best experience yet..

pakmice

Jul 9, 2013

I am a Sunday car dealer shopper, so I decide to shop the internet and got ahold of Steve Sanders. I told him what I wanted which they did not have but was more then happy to order it for us. He gave me a build price and a trade in value over the internet and stuck with it. What a easy deal. Thanks Steve .

Rndguy

Jul 9, 2013

Not a complaint to be had. I was treated with great professionalism in a "no-nonesense" approach to complete the deal. David got me into the car I wanted in as little as 1.5 hours and with a price that I needed. While I was waiting the staff were chatty and cordial in helping me pass the time. This is my first Ford and my first trip to this dealership. This dealership 'earned' my business from here on...

tbuenz

Jul 9, 2013

Steve Sanders was recommended to me by a friend that I work with who had recently purchased a vehicle from him. Steve was very responsive to my questions and had the new F150 XLT all ready to go (off the lot, clean with gas) when I arrived for a test drive. This was not the case at other dealerships. He also rode along on the test drive to point out features and answer questions on the truck. He made the process as easy as it gets from first contact to financing, etc.This was our first purchase from Gabus Ford and most likely won't be our last!

mleygabroad

Jul 8, 2013

This was one of the best experiences I have had with a dealership. They treated me real well for being a female. Very impressed. I will recommend Charles Gabus to all my friends. Thanks

JennyHoch

Jul 2, 2013

I have given the best rating possible as Brad was very easy, nice to work with. He gave me the absolute lowest price possible to keep me coming to Charles Gabus Ford like my parents always have. Customer service was great through giving me a rental until my car was in & explaining everything about my new Ford Fusion to me. I definitely will be coming back in the future & recommending all of my family and friends! Thanks!

Waytt3

Jun 28, 2013

We had the best experience we've ever had in buying a car. I told Josh what we were looking for. He found it. he contacted us. we went out one evening and test drove. filled out paper work. next day we picked up our car. it took about 2 hours total. it was wonderful and we were treated like royalty.

shelbydoo8

Jun 25, 2013

Drove from Nebraska to purchase a vehicle and had the best experience here! Would recommend Charles Gabus Ford to anyone they had great customer service!

mathe331

Jun 21, 2013

Overall great experience! The price was fair as well as the trade in value for my vehicle. Pat Calhoun was extremely friendly and very helpful with the entire process. I would strongly recommend this dealership as well as Pat Calhoun as an excellent sales employee. Thank you for my amazing Jeep!--Whitney Mathew

heggkim

Jun 19, 2013

My husband and I had a very satisifing sales experience with Marde. He was friendly, knowledgeable and work with us to make a great deal on the trade in and purchase of our new vehicle. I will highly recommend Charles Gabus dealership and Marde to my family and friends that are in the market for a new vehicle. I also would like to mention that Ben Sargent did a great job of going over all the gadgets on my new ford escape with me. Thanks to all!

huysergl

Jun 12, 2013

Charles Gabus offers a huge selection of vehicles and an incredible service department/body shop to make you think you are at a mega car sales center. However, we were warmly welcomed and treated with great respect in a truly family atmosphere from start of sale to end. We have received excellent service in the past as well. Gabus Ford is a hallmark of the Des Moines area, and we were thrilled to find our next vehicle there!

morts01

Jun 9, 2013

We have always used a different dealership and our salesman retired and we didn't seem to feel we were getting the same service so we thought we would try a new dealership and had a fantastic salesman and great service! They were all easy to work with and considered I get a discount through my father's retirement from Ford they didn't try to undercut me on my trade-in as others have in the past. I would deal with them again!

terri200237

Jun 4, 2013

Great experience! Thank you for everything! The process of buying a new car was very pleasant. I will definately tell my family and friends where to look for a new car!

kkleanguy91

May 30, 2013

I very recently traded my 1998 Ford Ranger for a 2004 Ford Ranger from Charles Gabus Ford. I was referred to Wade Fessler by an ex Charles Gabus employee and must say I was glad I was. I have bought multiple vehicles but never from a "big" dealer. Wade had a very low pressure approach and although I could tell he was busy (I think he had at least one other potential buyer there at the same time I was there) he never made me feel rushed. I was not in a position where I HAD to trade but rather WANTED to upgrade so I went in with a trade number in mind and told myself I would walk away if I didn't get it. I did get attached to the truck I now own as it was exactly what I wanted, lower miles, and a local trade one owner with a squeaky clean AutoCheck Report. Despite the attachment, after the test drive and initial negotiations on Monday we were $500 apart and I was told that there was no room left. I wasn't particularly surprised by this, as I knew I was going in a little strong on my trade, but again it was a WANT not a NEED so as I promised myself I initially walked away.Wade gave me a call after work on Tuesday and genuinely listened to my concerns regarding the finances, I once again gave him the magic number. I got a call back 10 minutes later telling to come come get my new truck. From that point it was seamless. Once again, Wade was very busy with another customer but made time to meet me when I arrived at the dealership and thank me for my business before going to close another deal.It would have been really nice to save all the haggling that got us where I started out asking for anyway and drive the truck home a night earlier but that's just part of the game.At this point I moved onto the finances. I had financing already lined up through my own bank and had no need to play the payment game with them so I can't attest to their financing procedures BUT I could not have enjoyed working with Brad Rodish more. Absolutely loved his laid back style, I think we spent more time BSing than we did doing business. As a matter of fact I almost got up without writing the check!I know salespeople work on commission and I know it was Wade's job to sell me a truck, but I feel like he was able to truly put himself in my shoes and provide valuable advice. I now drive a truck I love and got it at a price that me (and my banker) are very satisfied with (even if it was A LOT of work to get there.) The only thing I'm questioning slightly is the "Free Oil Changes for Life." Those were never mentioned throughout the process and they snuck "This Vehicle Does Not Get Free Oil Changes" on to the final purchase statement which I still kick myself for missing when I was signing the papers, I consider myself typically very thorough. I do not know if my truck did not qualify for the oil changes or if that was something that was taken out of the deal in order to get to my "magic number." I'm not upset, I would just appreciate an explanation.Overall my experience was strong (although rather lengthy) and I will definitely allow Gabus the opportunity to earn my business again, but not without comparing all competition, I am a firm believer that one should never do that. Money talks and price sells, but I certainly wouldn't hesitate to set foot back on the Gabus lot.

sbranting

May 25, 2013

I had looked at Escapes online before I went to the dealer so I had a good idea of the features I wanted and which features I could do without. Marde helped me find the perfect one! He was very knowledgeable and very helpful. I couldn't be happier. I drove away in a vehicle that had everything I wanted (and more) that fit my budget.

Iowastatefan

May 20, 2013

I drove three and half hours to purschase a new car. I worked with Mike Zaver he was very friendly and worked well with my entire family to find the right car for me. I purchased a 2011 red Ford XLT Escaspe and i'm very happy with my new car. I would reccomend Gabus Ford to anyone who needs to get a new or used set of wheels. I was very impressed with the selctions of makes, modles and color they had in the vehical I was looking for.

carpet1

May 17, 2013

Les Sharp was very well informed. Every one we meet was very helpful.Jake Simmons did a great job of explaning all the cars buttons and gadgets.Would tell all our friends about Gabus Ford.

dhavran

May 15, 2013

Pat was able to immediately show me the vehicle in which I was interested. The only small negative was a little more explanation of the Synch system when I picked up the vehicle for delivery. I had no idea what the system was. The service rep coordinated my cell phone into the system for me. I got calls okay on it but got some wrong numbers when I first tried calling using Synch. It was a technological advance with which I had no familarity.

McAdam

May 11, 2013

This is our 3rd car from Charles Gabus Ford. The second one we have purchased with help from Jeff Turner. Jeff always asks the right questions to get the right fit of car for our family needs. He helped us clarify what we're looking for in a new car. We drove all the other brands of SUV and we always return to Ford, Gabus and Jeff! We feel we got a good deal and we're always treated fairly. Jeff's sense of humor makes our time with him fun. His knowledge of Fords and their technology made us feel comfortable with the choice we made in buying our 2013 Escape. Always, a wonderful experience!

ibrafferty

Apr 30, 2013

Les did a great job in helping us with the purchase of our Focus. I will be recommending to my friends and co-workers. The whole experience exceeded any expectations of mine of a Saturday purchase.

slroggemann

Apr 29, 2013

I bought my first car last week from Charles Gabus Ford, and couldn't be happier with the experience. Noah was great to work with, got me the car I wanted for a great price, and answered all of my questions. I got a fair price on my trade-in as well, and would definitely recommend this dealership to anyone looking to buy a vehicle.

la3cats

Apr 19, 2013

I am a return buyer & Pat Crane had a 2013 Ford Fusion picked for me on Fri. & Ford Credit approved, so I picked up my new car the next day!

tobekiwi

Apr 11, 2013

My husband and I had been looking at buying a new Focus for the last couple of months. We decided to check out Gabus and Josh Christianson emailed us to introduce himself and make himself available if we had any questions. Upon arriving at the dealership, Josh was warm and friendly and took us back to his office to look at the models they had in stock. We had already made some decisions regarding the model, color and preferred options. He found what we were looking for and out for a drive we went. We also traded in a vehicle and Josh worked to get the best trade-in value for us. We would definitely recommend Charles Gabus Ford and especially Josh to anyone looking to buy a new or used vehicle. Also, we LOVE our new Focus! :o)Ken and Angie Burnham

hoffbuy

Nov 29, 2012

Joe did a great job as did the dealership. Pleasant to work with, professional, and a very positive experience. Vehicle was ready, clean, and everyone was great to work with and friendly.

RyanLegg

Nov 29, 2012

This has been the best car buying experience I've . Matt was very accommodating too us and responded to our questions promptly.I will commend Matt to friends and family.

Cliff Heckman

Nov 28, 2012

Exceptional sales assistance to get the rigtht car and understand the pros and cons of each vehicle. took the time to explain my car and to get me the return price I needed to make the deal. Les Got me the deal that I needed.

janedan711

Nov 28, 2012

Brad was great to work with. There were a few issues that came up (not of his making), but he worked it through to smooth things out to our satisfaction. Good job, Brad!

Torgeman

Nov 15, 2012

Awesome group of people to buy a vehicle from as I couldn't be happier! They got me the price I wanted and the vehicle was exactly what I was looking for!

Melbo

Nov 14, 2012

Wade Fessler was excellent for us. He was cordial, attentive and informative.We would do business with him again and we will recommend him to others.Gary McKinney and JP Richardson were excellent also.

Fatpig

Nov 11, 2012

Steve bunce was not pushy, but offered choices and options, giving us full freedom of choices. He tried to meet our budget needs and offered choices.

dougworkman

Oct 30, 2012

Drove 210 miles for a great deal! Noah was very good to work with over the phone, always returned my calls. I would highly recomend Gabus Ford.

carol.menke

Oct 24, 2012

We are extremely pleased with the service that we got from Charles Gabus Ford. They were very knowledgeable about the 2011 Mercury Mariner Premier that we purchased. Craig Sims was the salesman that we dealt with the most, however, Noah Wolter peeked in to see if everything was going OK. Something that we really appreciated was getting to meet Jim Bintner; we know that he is a busy man, but it meant alot to us that he would stop and chat with us for a few minutes! We will definitely recommend you to our family and friends. Thank you once again for everything!

welcome421

Oct 11, 2012

I was very happy with the knowledge Wade Fessler had on the Ford products. He made the deal go smooth and also gave me information on paint, upholstery, and rust protection that was very useful. I also wanted to give some credit to Brad Rodish with helping me with the financing. He also gave me options on exteneded warranties and taylored them to my needs, that I added. Last but not least J.P. Richardson did a fantastic job with going over how my new Ford pick up options work. The Charles Gabus Ford team did a great job on my new pick up purchase!

nkitzerow

Oct 10, 2012

They are always very friendly and helpful. The whole process was very painless and the employees were able to answer all of my questions. I love my new escape!

gabailey

Sep 27, 2012

This is my second (NEW) purchase with Gabus. This was far better experience than the last. No hassle sales and the help were very courteous.The year-end sale was an influence.

pondview

Sep 26, 2012

We found an F-150 truck my husband was interested in on the Charles Gabus website and e-mailed for more info. Within minutes we had a response from Craig Sims, both by e-mail and by phone. We decided to make the two-hour drive to check it out and it was well worth the trip. Craig had the truck sitting out in front of the dealership and we drive it home two hours later. We found the buying/trade experience very easy and painless at Gabus. Craig was new on the job but was knowledgeable, professional and worked to get us the deal we wanted.

mary.catlett.35

Sep 23, 2012

Todd Dishman came highly recommended by a friend. He had come in under budget for her and a difficult situation. Come to find out, she was referred by her parents! The process was quickly handled and Dishman adapted to what I wanted (making copies of basic information for me, informing me of borrowing issues I might encounter with a lower range, finding me the color I asked for without making me feel foolish -- hey, if men can demand hemi and v8 -- and was very helpful). I guess any improvement might involve the internet portion -- perhaps if salespeople had a way to be alerted by a phone they carry anyway I could have gotten hold of him earlier in the day Saturday and been able to close the deal even sooner.I have already posted a review on Facebook and given Todd's card out to two friends.Thank you.

Linda sherwoos

Sep 21, 2012

Best buying experience ever. Steve Bunce found me the right car, at the right price with the best terms I have ever had when purchasing a vehicle. Never felt like I was being sold. Brad Rodish the finance person was great as was JP the service tech who showed us all the features on our 2011 certified Explorer. Sweetest car I have ever owned. Thanks everyone at Charles Gabus Ford! I will be back as it was a pleasure doing business with you.Linda Sherwood

eric wendt

Sep 6, 2012

Every employee I dealt with was friendly and helpful. I never felt pressured to purchase a new vehicle. Napoleon Douglas was very helpful and explained all the different pricing and financing options open to me. I would definately recommend Charles Gabus Ford to other people as a great place to purchase a vehicle.

robesonj1

Sep 5, 2012

I recently purchased a 2012 F150 FX4 4x4 SuperCrew from Charles Gabus Ford and I worked with Les Sharp. It was immediately apparent that Les knew what the customer had in mind and worked within the budget I had alotted. I had just come from Stiver's Ford and was displeased with some of the tactics used by the sales representive. None of those tactics were used on me at Charles Gabus by Les. Excellent marks and friendly staff. Superb experience.

clara carter

Sep 1, 2012

We were looking to replace an 11yr. old focus and had been to several used car lots . We happened to drive a 2012 Focus (used) and liked it . Having previously purchased a 2010 Fusion thru Gabus Ford and having a real good experience ,we decided to stop in and see Les Sharp (the salesperson involved)to see what a new one would cost .After some haggleing over price (which, I think we both liked),we arrived at a mutal agreement . The purchase was very professionally handled and so far (4 days) we really like the car . Les was great to deal with and we wouldn't hesitate to recommend him to anyone .The only complaint is that this model didn't come with rear floormats (a Company concern)!We have had previous contacts with the Dealer on our 2010 Fusion and have had an excellent experience . This is why we went back to Gabus .In our opinion it's this kind of treatment that sells cars ............Don & Clara Carter

jimarygrant

Aug 31, 2012

It took us a long time to decide if we should purchase a new truck or not. It was a hard decision since we had not had a car payment in ages. Joe introduced himself to us and was so very patient with the two of us. He didn't pressure us in any way, but was so very kind and generous with his time. We even went home to think about it some more. I'm sure Joe didn't ever think he would see us again. After our decision to go ahead with purchasing a new truck, we didn't even try to buy from anyone but Joe. He did a great job and has followed up after our purchase to make sure we were satisfied. We love our new fantastic truck (gas guzzler as it is) and when my Escape gets tired and needs replaced we hope Joe will be there to sell us a new Explorer! You thought I was going to say Escape didn't you? Don't like the new design.We also loved the way we were treated as they filled up, shined up and told us how to figure out all the bells and whistles that we were not accustomed to. It took a long time to sink in our brains and they were very patient.We love our new truck and Charles Gabus Ford.Many, many thanks,Jim and Mary Grant

drebstech

Aug 29, 2012

On August 25, 2012 I came to Gabus to look at a 2012 F150. I had contacted Steve Sanders before my visit. Steve was very courteous and outgoing as was everyone in the entry and showroom area. As a result of our experience we purchased the truck and were very pleased with all of the staff we met with during the sales process. We had been trying to work with our local dealer and didn't seem to have any luck at all. Your staff and especially Steve made our buying experience inctredibly comfortable and we look forward to having a long relationship with Steve and Charles Gabus Ford. My wife and I have nothing but but positive things to share about our day and have mentioned our experience with many friends in the Hudson and Cedar Falls, Iowa area.We want to thank you agan for a great day and we really enjoy driving the new F150.Dr. Eldon B. and Vicki L. Swanson

slb62

Aug 29, 2012

Everyone was very friendly and accomodating. Things were explained well. I felt like I was their most important customer although I knew I wasn't, they made me feel like I was.

lisa.reicks

Aug 28, 2012

Noah was excellent to work with and he kept me informed. I felt like a valued customer and that is a good feeling. Thanks, Noah.

chrcha

Aug 27, 2012

If you buy a vehicle anywhere else, you are robbing yourself of a "better than expected" experience! I planned on buying a Camry, Accord or Sonata only to find out that the Fusion was a much better choice. Not to forget that Ford is one of the few American Cars that did not take part in the government bailout. That matters to me and my family.

jrandmstierwalt

Aug 25, 2012

My husband and I are very pleased with our experience at Charles Gabus Ford. We did not feel pressured to buy in any way. We felt we knew what we wanted upon arrival, and was not talked out of my objective. Marde was there for us within a couple minutes of arrival, and wanted to show us what they had. He is a very enthusiastic ford lover, and a very proud, and dedicated employee for Charles Gabus. We were very fortunate that he was the salesman that came to us that day. He explained the vehicle we chose in such a way that we understood how the vehicle ran. We are new to the SYNC system, and Marde helped pair my phone, and set some country channels for us. He explained what he was doing,as he went through that process. We also made a call to my 90yr old parents to help me understand the process of calling out. I do like the SYNC system services, and will probably keep that feature going. Marde returned to us after each step in the process of finance and delivery of our fusion. He stayed with his customer, and that made us feel more comfortable.As we drove away, Marde was there congratulating us and wishing us well! Thank you for the dedication in how you choose your employees at Charles Gabus Ford! It takes a special person to sell me, and you have that in Marde. You have a special person in Marde Austin, and we can not say enough about our treatment that day. It just happened to be my birthday, and it turned out to be a very special day indeed.Thank You Again,Mary & Jay Stierwalt

jay.bro.9421

Aug 24, 2012

Steve was great! Very responsive and made the deal over the internet go very smoothly. A couple of extras had to be ordered, Steve called us the minute they were in and the service department did a great job with installation. JP was (and continues to be) very helpful with the ins and outs of the Sync system.

jodyswilky

Aug 24, 2012

Excellent customer relations! Todd attempted to address all my concerns and his follow-up was extremely effective.Such attention is exemplary and makes one want to deal with your dealership.

turny1

Aug 23, 2012

we stopped to look and we found a great car the sales people were great they took the time to make sure we knew the car how it is inside and out would rate this expirence at A+A+ or a 10

Terry DeDecker

Aug 22, 2012

After moving to Iowa 6 years ago, we just purchased our third car here at Charles Gabus Ford. We have had Pat Crane all three times when dealing and he has been great to work with. He took great care of us and have recommended this dealership to all our family and friends, and to especially ask for Pat. My wife likes to take the car in for oil changes as they really have great customer service department also, and that means ALOT! We are really glad that we chose to come here when we moved into the area.

Bayleesmom22

Aug 21, 2012

I had been dealing with a dealership for three weeks when looking for a newer car to get into but after much waiting for a response a friend referred me to Charles Gabus Ford so I went online, found the vehicle I wanted and filled out the application. Much to my surprise and negotiating skills (on Noah's part) I got approved for the vehicle I wanted the next day and due to some conflicts at home was able to drive it home two days from when I first submitted the application. Noah was great in all aspects of my experience. We'll be back to get my husband into another vehicle, hopefully soon!

dean stormer

Aug 21, 2012

We received excellent service from Kelly Cornish. We had called earlier on Saturday am and asked about the gold 2012 escape. We agreed on a time to meet. He was prompt and friendly. He had the escape pulled out of your inventory and sitting out front. He told us about the car and its features. Offering us a test drive he took our car for a drive. When we got back, he told us additional information that we had questions about. We agreed on the option of 0% financing with additional discounts on the 2012 model. We traded in our car. We expected we would have to come back for it on Monday, but Kelly said it could be ready in a couple hours, which was helpful since we live 75 miles away.Car was ready as promised and the gentleman, I don't remember his name, as very helpful with explaining warranty, features including no gas cap, and especially the radio. A very good experience. I definitely will recommend this dealership. Sincerely, Dean Stormer

LukeMeredith

Aug 21, 2012

Noah and the staff were excellent to work with. Had me in and out of there within an hour. Would highly recommend them to anyone looking for a new car.

norrisanddeeann

Aug 21, 2012

Kelly was great to work with as well as the whole dealership is why we bought our new Fushion. They did the best they could do with price, quality and timeliness of the whole experience.

jerry nissen

Aug 16, 2012

We went to a different dealer in another city,and did not connect with the sales rep. Previous experience with Charles Gabus was why we went back. We bought a car a few years ago and had a good experience.

jcochrane

Aug 15, 2012

After the last dealer I bought a car from I was a little hesitant on buying another car from a dealership. I decided to look for a used car for my wife and she was wanting a Focus, so I found one that she and I both liked and after talking with Noah and running the numbers it actually came out cheaper to upgrade our current car with a 2010 Focus from Gabus Ford. We gave Noah all the information over the phone and he took care of the rest, so all we had to do is test drive it, sign the papers, and drive our new car home. This is by far the best car buying experience I have ever had hands down, and I will definitely go back to buy another car and would highly recommend Gabus Ford t anyone!!

Mizzskye

Aug 14, 2012

Matt made buying a car very easy. He was easy to work with and made the experience the best. I have told everyone how great this dealership was to work with. Thank you again!!!

morris.cook

Aug 13, 2012

My overall past experience with my older trucks and gained a trust with them in the service dept.everyone in there is why I made my choice to choose another Ford, and then I met Mr Marde Austin in sales which at first was thinking o-boy here we go another sales ,BUT to my surprize it didn't take long at all he was really concerned about me and what I was wanting , I was impressed , but I did not let him know that untill I had the keys in my hands! He was a PRO,and I when time comes will let him talk to my wife on a new car or SUV , I'll set back and watch then he can buy lunch!! Great Bunch of people Thank YOU !! (I'll Be Back) --------------

golfingal

Aug 10, 2012

Larry was very nice, helpful, and courteous. I think I lucked out by having him to work with. I have found that some salesmen do not work well with older ladies and are prone to try to manipulate them. I do not take well to manipulation. The problems I voiced were taken care of. The features of the car were explained and further help was offered if needed. The whole experience was very pleasant.

ToddBunting

Aug 3, 2012

Overall it was a good experience. We bought 2 cars and knew we would be there for a while but 5 hrs was a bit lengthy with most of the delay waiting on the financing piece. With other cars we have bought and financed this part of the process was no where near this time consuming.Todd Bunting515-314-7584

Chris0077

Jul 27, 2012

This is the second vehicle we've purchased from Noah Wolter at Charles Gabus Ford. Both times we have shopped around and found the best price and service here at Gabus. We would highly recommend Noah to anyone looking for a new vehicle.

JKPEPSI

Jul 24, 2012

I have now purchased three vehicles from Todd Dishman. In every occasion he was professional and extremely courteous to my needs at the time of each purchase. I have yet to meet an employee at Charles Gabus Ford that did not provide me with a high level of customer appreciation. Todd thanks for all of your help in my most recent purchase well see you again when its time for number FOUR!

Finagpro

Jul 19, 2012

The experience was fine. I don't enjoy the process of negotiating price/trade at any time, no matter the brand or the dealership, but Napoleon and the staff did a great job of taking care of the rest of the buying experience for me. The staff bent over backwards at the closing and delivery. Napoleon even drove downtown to meet with my wife to get her signature saving her a trip and they had the car ready to deliver early to me. Super job.

bcoppess

Jul 18, 2012

I had a very good experience at Charles Gabus Ford when I bought my 2012 Fusion. On my first visit, I was introduced to Steve Bunce. Steve let me take a test drive, and we had a very nice discussion about the the Taurus, the Focus, the Fusion, and the Fusion's competitors. Steve developed an understanding of the type of vehicle I was searching for and the price range I wanted. He provided some good insight and some advice on purchasing a new or used vehicle. Probably what I appreciated most was that Steve learned my name and called my by name, but he never requested any contact information. This s Steve had a lot of confidence in the Fusion over its competitors, but I felt that helping me make an informed decision was more important to him than selling me a car that would not make me happy. He invested an hour or so of his time with me with no guarantee that he would see me again. I appreciated the "soft sell" approach and Steve seemed really confident that the Fusion was the right car for me and that I would be back. He did supply me with his card so I could contact him if I wanted to.Interestingly enough, when I finally did sort out what I wanted to do, I was leaving town and was not able to visit the dealership to close the deal. I called Steve; he remembered the car I liked, and we discussed pricing, incentives, and financing over the phone. I was relieved that 'my" car was still there and that I was able to secure it without meeting face to face or providing a signature. I visited with the finance representative over the phone later that afternoon (it was a Saturday), and I picked up my new Fusion on Monday morning. I invested a lot of time researching the car I wanted. Gabus Ford made it really easy to get the car for me into my possession at a price I could afford. I especially appreciated the trust and respect the Charles Gabus representatives showed me throughout the inquiry and subsequent transaction. As long a Ford continues to rate among the leader in the class of car I am looking for, it will be my pleasure to deal with Charles Gabus Ford.

hlmacle

Jul 17, 2012

Charles Gabus Ford has excellent pricing, excellent customer service, and was an excellent experience all the way around! Thank you for making my daughter and I feel welcome!

Johnsci

Jul 12, 2012

Why is because I like the way one of your employees treats his customers. I have purchased my last 4 vehicles from Paul Leto. He is an amazing salesman. He will work with you so that everything comes out as you want it to.

sarah_burke7274

Jul 11, 2012

we were very pleased with our sales consultant Marde. He wasn't pushy about selling us a vehicle and he answered all our questions. We returned after the weekend to purchase our vehicle and the first person he said hi to was our 8month old son Levi :) Everyone else that helped us thru all the steps were also very friendly. Overall would recommend to everyone great place with friendly service.

buzzone

Jul 10, 2012

I always appreciate Steves enterest in helping even if I am not buying but only inquiring about something. But with Steves help I did end up buying a new truck as he did not give up on finding me what I was looking for. I thank Steve and the guys in finance. Went through 2 or 3 of them, all good. I also want to thank the service guys especially Bob for how they have treated me and kept me up to date on service issues with out pressuring me to have this or that done. Thanks everyone.

mkinze

Jul 3, 2012

Worked very well over email/phone calls so all was settled before I got there and was in and out quickly! Did not want to drive the distance without a firm deal being worked out and he was accomodating.

bkreinb

Jun 30, 2012

Syed helped us find the vehicle we wanted at a good price. He came in at 7 P.M. on a Monday(which I beleive was to be a day off for him) in order to deliver our vehicle as soom as it was ready.Brad helped us with the financial details of the transaction.Jake explained and demonstrated how many of the vehicles features worked and stayed after normal closing ours to complete our delivery.

bzsapp

Jun 30, 2012

We received the caliber of service we received when we purchased our first car.The service has continued after the sale as well. We believe that these people care about us and will go the limit to satisfy our every need. We are pleased and happy that we traveled from Branson,MO to Charles Gabus Ford to purchase our F-150.

xfcter2

Jun 28, 2012

THIS DEALERSHIP ROCKS! I drove 800 miles from North Dakota to purchase a vehicle. The price was right and the customer service was fantastic. Steve helped me over the phone and when I finally got there everything was set up for me to walk in and sign paperwork. I just wish they were a little bit closer, but I would make the drive again for this dealership!

dmwells72

Jun 27, 2012

My experience from the start was excellent, Marde kept me up to date on my new 2013 Ford Mustang. I would recommend this dealership to everyone.

williams3d

Jun 22, 2012

We've been going to Gabous for 40 plus years now. So where else do we go : )Everyone that was there when we started coming are still there. We are friends with them also.

dixiewicker

Jun 20, 2012

The honesty and patience. This was our first new car purchase and Jeff took all the time we needed and went on other dealers web sites to view their inventory and prices. We felt very assured we made the correct choice. The tech that explained how the car operates was very kind and patient. I recommend Charles Gabus to anyone who is looking for a car purchase. I have co-workers who bought their car from Charles Gabus and had a great experience as well.

ajbeck

Jun 19, 2012

Our sales man was upfront with us on price and numbers; which is appreciated. He worked with us on our auto-trades and we felt that was a fair trade value.We worked with Ford Finance and the gentleman was very efficient.Upon leaving we were able to get a review of how things worked in the truck which was a very nice "hands on" training.

tiffwalt

Jun 14, 2012

This is the fourth vehicle we have purchased from Gabus. We wouldn't shop anywhere else! Steve Sanders is so great to work with and the process is so smooth and painless. Brad in Finance was great too! Keep up the good work!

adelguy

Jun 13, 2012

Les was great to work with. Bit of a problem with the syncmyride that needs to be fixed. Too bad that defect wasn't picked up when the car was originally preped. I've made an appointment with the service department for this Friday to take care of it. Other than that, I love the car and my experience and been very good. Thank you.

Davereha

Jun 13, 2012

I have now purchased three vehicles from this dealership and had the pleasure of working with Pat on all three. The friendly service me and my fiance received from Pat and the other members are what keeps us coming back. The prices were fair and the quality of all three vehicles we have purchased have been top notch.

tjsharp

Jun 13, 2012

I had stopped by the dealership the day before, mainly to get a price on the vehicle I was admiring. I went home and told my husband about it & we went back the next day. My husband immediately saw in the vehicle what I had seen; the PERFECT car for me! Marde was there in a heartbeat, I pointed to the vehicle we wanted to look inside of & he was more than willing to tell us everything we needed to know. He was extremely knowledgeable, very pleasant to talk to and deal with. Willing to show us all kinds of things the vehicle offered that we probably wouldn't have known about otherwise. This was my first buy from Charles Gabus Ford & I see no reason why I wouldn't want to go back should the need arise. I LOVE MY SUV!!!!!!! Marde, Nick & Jeff all came together to make it possible for me to have my hearts desire in a vehicle. I gave the rating that I did because these guys were fabulous!!! Judy Sharp

bilodyer

Jun 12, 2012

Every employee we encountered while purchasing our new Explorer reinforced our positive, enjoyable experience. They do not work for Charles Gabus Ford - they are Charles Gabus Ford! They genuinely take pride in their jobs and making sure that the customer is treated like a member of the family and given the special care we believe we are entitled to and deserve.My wife and I have purchased several new vehicles in our life and can say without hessitation that this was the most enjoyable experience we have ever encountered. We highly recommend this dealership and especially Les Sharp in new car sales to anyone considering purchasing a new vehicle and would assume the used car department also reflects these high standards. Having previously purchased our F150 Lariat from Charles Gabus we can also state that their service department compliments and reinforces the other departments. We look forward to once again seeing the many friends we made during this purchase on our next visit for FREE OIL CHANGES FOR LIFE!Thank you Jim Bitner and staff,and a special thanks to Les Sharp in sales for making this a very special day and memory!

cutsforthb

Jun 12, 2012

You had the truck I was in search of. Noah met me at the door and helped me complete my buying a truck easy and fast. Thank you again.

nkitzerow

Jun 12, 2012

I loved the whole process, very painless and headache free! We really like that they showed us how to work all the new gadgets on our new truck. We will come back here for all our future Ford trucks and cars!

hbauman320

Jun 11, 2012

After weeks of car shopping and dealing with a variety of sales people Charles Gabus, specifically Dick "Woggy" Wohlgamuth, won me over with his no pressure sales approach - I never once felt hounded or pressured after going to look at a car on their lot. They were willing to deal with me on the car I wanted (no messing around) and I walked away feeling good about my whole experience there. From sales to finance to the guy that "delivered" my car - I would not hesitate to deal with them in the future - and definitely would recommend them, especially Woggy, to my friends!

Jim Hillgren

Jun 5, 2012

I enjoyed working with Marde and Jeff, Marde spent a lot of time making sure I got the vehicle that would serve my needs best. I really appreciate the friendly and patient attitude that both Marde and Jeff demonstrated. Jeff did a great job explaining all the features of my new vehicle. Great job!!

lbarber

Jun 5, 2012

John and I came to Des Moines to look at what was available for new cars in the kind I wanted. Little did we know that we would go ahead and buy one that day. We were very pleased with Wade's no pressure approach to his sale. He was very good at explaining the whole process. We were tickled to death at being able to test drive this vehicle, and then go ahead and purchase it the same afternoon. It was wonderful. We are praising your company for the fastness of our purchase, and how friendly and helpful you were. We can't say enough good words to explain how pleased we were with our purchase. Thank you again for the prompt professional way you treated us even to the going home photo that was sent on email.