Used Cars for Sale at Chevy Chase Acura in Bethesda, MD

Richard

Nov 4, 2016

Elizabeth Shemondy at Chevy Chase Acura made this process easy and painless. I would definitly recommend this dealership and working with Elizabeth.

Kathleen

Nov 3, 2016

They do an excellent job and are always very helpful. They make sure my needs are met and the team at Chevy Chase Cars is awesome!

Suzanne

Oct 29, 2016

It was easy to schedule the appointment. The people were friendly and efficient. Work was done in a timely manner.

Joyce

Oct 28, 2016

they discuss their finding with you before the work is done and also discuss your options. If certain repairs are needed they will price it out for you

Sara

Oct 28, 2016

Rick is a great service manager. He always puts up with me and my coupons too! The waiting room could use some update though.

Alexander

Oct 24, 2016

When selling extended service with the car purchase - be clear that it doesn't cover all of the required services. Paying $100 additional every time makes me upset with the shady sales process. The service folks are great though. I don't think I will buy at this dealer again

John

Oct 23, 2016

Fast and efficient and Fast and efficient. Ridiculous requirement to have 20 words. I almost did not respond to survey.

David

Sep 21, 2016

Stan was very efficient ad helpful with dealing with insurance. He stayed in touch with me the whole time and got the car back to me faster than promised.

Eliezer

Sep 21, 2016

Your rep took his time with me and did rush. He showed true customer service. If I ever come back, I'll ask for him and no one else.

Alan

Sep 20, 2016

I've been working with Rick Aldridge for over a decade and he's not only a thoroughgoing professional but has also again and again gone far beyond the call of duty in informing me about problems, costs, etc.

Cameron

Sep 20, 2016

Chris Toronto was my service adviser, and it was my first time going to him. He explained the pricing very clearly up front and checked in with me as my repairs were made. As a woman, I always appreciate being able to go into a service situation without feeling condescended to or taken advantage of, and Chris was great to work with!

Meigs

Sep 20, 2016

Everyone was pleasant and efficient from the first phone call setting up the date to bring my car in for service to the "greeter" when I arrived who pointed me to the right office to Stan Dovell who walked me through the process from beginning to end.

Thomas

Sep 18, 2016

The entire staff was very professional and willing to help. I would recommend this dealership and service department to all my friends

Severine

Sep 16, 2016

Competent and fast service for impeccable result. I will definitely use them again. Convenient location. Stanley was super efficient. Highly recommended.

Tracey

Sep 16, 2016

We liked our sales person Steven because he was personalable. The manager talked to us as well and gave us a great deal.

Elizabeth

Sep 15, 2016

Edgar Cruz was terrific. He spent slit of time explaining things to me. I will ask for him for my next visit.

Helen

Sep 15, 2016

Convenience of appt., communication re work to be done, pleasant staffing and relaxing and attractive facilities with beverages available for those waiting.

Margaret

Sep 15, 2016

The advisor was very conscientious and explained everything to me thoroughly and answered my questions fully. I can;'t quite remember his name: Joseph xxxette

Elizabeth

Sep 14, 2016

The entire process was very easier. Everyone was very courteous and helpful. Joe, in service, was incredibly friendly, informative, and helpful.

Gene

Sep 14, 2016

You are quick to talk to me when I show up and you communicate well. service is respectful and quick.

Laton

Sep 14, 2016

very convenient. I was in and out as promised. I bought my car here and have serviced it there for 12 years. That right, I'm driving a 12 year old Acura and its been the most reliable vehicle, I've owed. The chevy chase service facility has been an excellent place to keep my car running. I would recommend highly to purchase and service your vehicle.

Timothy

Sep 14, 2016

Acura was amazing they jumpstarted my car and I was able to get in the next day to get the battery replaced and it just so happened I was due for service. It probably couldn't work out better.

Virginia

Sep 14, 2016

Easy to schedule appointment, on time service. Efficient, great communication and good recommendations for my vehicle to be sure it stays in top form.

Gerry

Sep 13, 2016

They team was very concerned about my car and making sure I was satisfied.The service manager and my service advisor Toronto were very helpful and courteous.Be cautious of the answering service for the service department. They were rude.

Rose

Sep 13, 2016

Great service. Quick service. Chris Toronto is always helpful and offers excellent service. Waiting area always clean. Coffee and water always available. Car wash most appreciated.

James

Sep 12, 2016

our few visits to cc Acura have been flawless start to finish,the car was super clean when we got it back and any issue was resolved so no revisit was needed

Christine

Sep 11, 2016

I loved the calm, composed, elegant and friendly approach, the obvious respect for the client's right to think and choose, and above all, the efficacy and clarity with which the information was conveyed.

Emmanuel

Sep 11, 2016

No high pressure, professional advice and good/fair prices fro the new car as well as the tradein. Did a good job explaining th e plus and minus of leasing versus buying

Yannick Henson

Sep 10, 2016

Amazing customer service!! Phil Buzillo is awesome. Second deal with him. I will definitely be coming back. Highly recommend Chevy Chase acura

Shashi

Sep 8, 2016

professionalism and courteous service rep,esp Chris Toronto. He was in touch with me while my car in workshop for sensors mess up. I was provided with a loaner that helped me while my car with in shop.

Elgin

Sep 7, 2016

That I was called and informed of the work done on my vehicle and its readyness. And they washer my vehicle.

Steven

Sep 6, 2016

The staff was courteous, the work was done within the time promised, the waiting area in the showroom was a nice quiet place to work and the overall experience pleasant.

John

Sep 5, 2016

Very accurate on the time estimate, was able to handle everything I asked for, very clean, polite and professional services.

Vernon

Sep 3, 2016

My service advisor explained clearly what was needed and goes above and beyond with the little things we tend to overlook.

Vincent

Sep 3, 2016

Everything. Been bringing my car for service for 10 years. Always professional and high quality service. Chris Toronto, my service representative is the best.

Andro

Sep 2, 2016

Phil is a great sales person. He gave us wonderful customer service .you will get here best car at very good price

Barbara

Sep 1, 2016

They were my advocate with Acura and encouraged them to stand behind their products. Provided me with loaner car for 2 weeks through process.

Pilar

Sep 1, 2016

Everyone is courteous and professional. I have to add words because my original comment does not contain 20 words.... Oh forget it, this is silly...

Srinivasan

Sep 1, 2016

courteous staff, prompt on-time delivery, adequate waiting facilities, good loaner cars, and that is all for now. Thank you very much!

Tom

Sep 1, 2016

I like my service agent, Chris Toronto! I've worked with him since we bought our Acura TL about 12years ago. For me, Chris is the face of Chevy Chase Acura: he is knowledgable, kind, helpful, and friendly. And he cares!!! Any other personality would be a turn-off and reflect poorly on Chevy Chase Acura.

Judith

Aug 30, 2016

I called Friday afternoon with a tire problem. I was told to come in right away and did. My car was serviced that afternoon. Chris Toronto is a great service manager.

Kenneth

Aug 30, 2016

Awesome staff, everyone made the experience fast and easy. My vehicle was checked completely and no unnecessary repairs or costs.

Quintonia

Aug 29, 2016

Mr. Joseph Buschetii is a wonderful service agent, he takes care of my car needs and see to it that before I leave that my vehicle is in great condition.

Barbara

Aug 28, 2016

The sales person was calm and not pushy and let me make my decision. I felt confident that I was getting a fair deal.

Mary

Aug 28, 2016

My usual procedure: Notice of time for service, called and made an appointment, arrived at Service bay, was immediately helped, talked with Chris Toronto and went across the street to the Diner and had lunch. When I got back the car wasn't quite ready so I had a seat in the waiting room and read my newspaper until Chris came and got me. He explained what was done while they were bringing the car around (after being washed). I gave him my credit card and drove away very happy. Every time I take it there, that is the way it happens!

Eva

Aug 26, 2016

Chris Toronto is kind and courteous. He is honest with what needs to be done with car and doesn't over quote you with extras.

Susan

Aug 26, 2016

Everyone was pleasant and anxious to please!Comfortable and pleasant place to work while waiting for car. I went in to replace defective airbag and they even did an inspection and car wash at no charge!

Sangduk

Aug 25, 2016

I am very happy with service consultant Nelson Lemus and service manager Choon Lee. They were very friendly and made me feel comfortable while I visited in this dealer. My car was ready on time as they promised. Thanks.

Brooks

Aug 24, 2016

Good service, good people, and you all do great job with my MDX. My service advisor was excellent Very exited customer

Lillian

Aug 24, 2016

I was kept informed about problem and the solution. Repairs were done within a reasonable period of time. Service team members are very curtious and helpful.

Robert

Aug 24, 2016

Chris Toronto is the best! He works on behalf of his customer to explain the services needed as well as those services that can wait until next time. He checks to make sure the work promised is completed properly. He always verifies the customer is well satisfied before they leave the shop. Chris is one strong reason I like doing business with this shop.

Tony C

Aug 24, 2016

I took my 2016 RLX on its first extended road trip of approximately 300 miles including some very large mountains in the Appalachian chain. Some of the mountains I navigated exceeded 3600 feet in elevation and the car had more than enough power to tame each one without "breaking a sweat". Plus, the car even performed at 28 MPG through those mountains. I am very pleased with my investment in this new vehicle. I have been a very satisfied customer of Chevy Chase Acura for over 11 years, buying three Acura models and servicing them there. No one can beat the elite service a customer gets from both their sales and service departments.

Gerald

Aug 21, 2016

Service was great. Kept me informed on progress of repair. The waiting area is very nice. Plenty of drinks and great AC for summer.

Harriet

Aug 21, 2016

Working with Chris Toronto is always a pleasure. He takes care of my car and ensures maximum convenience for me.

Mimi

Aug 21, 2016

Timeliness good communication trustworthiness in needs of carDidn't feel overcharged. Always get good product clean waiting area and great refreshments. Been to other acts dealerships in area like facilities

Michael

Aug 20, 2016

Free loaner car. Was told about the airbag recall at the earliest opportunity. Was able to pick up my vehicle in a timely manner.

John

Aug 19, 2016

I was pleased with the efficient, frequent communication and good result. Stan was very helpful. I really liked the automated text messages. They worked seamlessly with USAA.

Kathleen

Aug 19, 2016

Knowledgeable and professional. But someone within the service department needs to answer the phone every time. Also 20 words is a ridiculous requirement

Jacob

Aug 18, 2016

Efficient, courteous, deliver what's promised. Never been disappointed or let down, from purchase to servicing. My service advisor, Chris Toronto is the best!

Karen

Aug 17, 2016

I have taken both my Acuras to this service center and the service has always been terrific. Joe was very accommodating. Beat expectations for delivery of the car (I had a lot done) which saved me a lot of time.

Allison

Aug 16, 2016

Was a very quick and smooth process--turning in my old car and signing a new lease. The sales staff also worked with me to get the pricing to an amount I could afford.

Kiesha

Aug 16, 2016

Kairee was friendly, professional, and helpful. Service was simple and fast. No hassles. I don't have anything more to add. I hope they keep up the great work at this location.

Paula

Aug 16, 2016

Joseph Bruchette and Mr. Lee, the service manager, are very professional and lovely to work with. I have been completely satisfied with my service experiences.

Carlos

Aug 15, 2016

I bought a RL its been over a month no title. Thanks Acura dealer......

Jina

Aug 15, 2016

For the record: I typically do not like dealerships for a number of reasons, but the service we get at Chevy Chase Acura has been so good that I have no reason to consider buying services (or vehicles, for that matter) from another dealership. Rick Aldridge in the service dept. is great to work with - he is pleasant, courteous and efficient. He works hard to make things easy for me and my wife, and we really appreciate that.

Bruce

Aug 13, 2016

Chris Toronto in service department is THE main reason I come back: he is excellent, responsive, sincere and reassuring. Location is #2.

Carol

Aug 13, 2016

Friendly, above and beyond, service with a smile! Excellent results in the car detailing that I had...it looks brand new!

Dipto

Aug 13, 2016

From the time I came in, Chris Toronto greeted me and took care of the car. Chris had it ready in half the time that was expected. WELL DONE

Samuel

Aug 13, 2016

Returned car cleaner than when it was brought in. Car was washed and the inside was spotless. A very pleasant surpirse.

Jack

Aug 12, 2016

The sales associate, Eddie Reyes, was friendly, knowledgeable, and was accomodating to my schedule.I compared several other cars to the Acura TLX and the Acura offered the best value.

Lilian

Aug 12, 2016

service was excellent. Thanks to everyone and my service consultant/manager for all their help. I am happy to be back from Georgia. I am confident that i will continue to get the best service for my vehicle at chevy Chase Acura. See you soon-

Judith

Aug 9, 2016

Chris Toronto is the best service adviser. He listens carefully and makes things happen. We bought 2 TLX's at Chevy Chase Acura because of Chris and the service he provides.

Karen

Aug 9, 2016

Prompt service when I arrived. The technician and service advisor were kind and knowledgeable. I don't have anything else to say but the survey does not allow you to move forward until you write 20 words

Chris

Aug 7, 2016

Joe's willingness to make sure Acura schedule worked around me not the opposite way. The service and the new loaner cars make working with this dealership versus other shops.

Andree

Aug 4, 2016

The Service Department hours were convenient and accommodated my busy schedule. I took my car in for an oil change. I was disappointed that they did not top off my washer fluid. As soon as I drove out of the dealership, the indicator for low washer fluid went off. Excellent car wash though!

Timothy

Aug 4, 2016

The facility was nice, the atmosphere was calm, and the sales experience was good. I liked working with Dan Anselmo.

Ana

Aug 1, 2016

Bryan was very professional and courteous for my car repairs. My car was repair before the anticipated date and it was even washed for me without me asking.

Ronald

Jul 31, 2016

I really appreciated the Saturday service hours, the efficient, courteous treatment by the service rep, and the emailed copy of the service report.

Anne

Jul 30, 2016

Scheduling the service appointment online was useful and easy. Drop-off was easy. Service as expected. Pick-up was easy. Perfect antidote to an otherwise hectic day.

David

Jul 29, 2016

The representative had good people skills and communicated effectively. I felt that he was knowledgeable, patient, considerate and professional. I have turned down cheaper service because I believe that my money has been well spent at Chevy Chase Acura.

Catherine

Jul 27, 2016

Personal attention, professional treatment and explanations, and excellent communications throughout the whole process. The car wash is always an excellent touch for busy working Moms.

Lisa

Jul 26, 2016

Fast and helpful! B1 Service in early out fast car cleaned! Very happy with my service at Bethesda Acura. Joe was great.

Roy

Jul 26, 2016

Quick service, helpful staff, especially Joseph Burchette but you need to improve the waiting room as it crowded and not very comfortable ,

Jon

Jul 23, 2016

Chevy Chase Acura consistently provides a high level of service as well as quality service. Chris Toronto has continually provided a level of service that keeps our family coming back to the dealership for future purchases. Have purchased/leased 5 vehicles from the dealership and will continue to do business there, as service being a primary reason.

Kate

Jul 23, 2016

Rick Aldridge took care of my car in the same professional, efficient way that he always has. I had to drive to Florida three days after I had the car serviced and he had the car thoroughly checked out. We had an oil change and purchased a set of tires.

Marilou

Jul 23, 2016

Excellent service and follow through! From setting up the appointment to final delivery of the finished product, everything was seamless. Thanks!

Cathleen

Jul 22, 2016

Great service. Making appt. was easy. The complete process was very easy and flowed nicely. review, review, review, review, review

Mario

Jul 22, 2016

No nonsense service. Very customer service oriented. Clear communication and follow-through on service. Quality of repairs is excellent. I highly recommend this service location.

Amir

Jul 19, 2016

Everyone was very helpful and proactive. My service advisor was amazing. Excellent customer service on Sunday's atleast. Porters are also very friendly and welcoming.

Joseph

Jul 19, 2016

Another fantastic experience with Chris. I would highly recommend this on I would highly recommend this Dealership and service team to my friends and family.

Leeann

Jul 19, 2016

We had a wonderful experience all around when leasing our second RDX. Great customer service and I highly recommend Chevy Chase Acura.

Michelle

Jul 18, 2016

Vincent Banzuelo is an excellent technician and he fixed the problem. Highly recommended. Please ask for him. He knows what he's doing.

Kathy

Jul 14, 2016

My service consultant Chris Toronto was excellent making sure I had a loaner car and he explained all of the different services recommended before work started on my car. Very pleased with the service I received.

Christine

Jul 11, 2016

Everyone in the service department is pleasant and efficient. When they say they will call you or that something will be done, they follow through.

Stan

Jul 10, 2016

Chris Toronto is very professional. He knows what he is talking about, is very erecting and honest, and very helpful ensuring work is completed and done well in a timely manner.

Joseph

Jul 8, 2016

Prompt , courteous and Competent service. Nice waiting area.My concerns were addressed in a friendly manner , and resolved. I heartily recommend the dealership for both Sales and Service.

Marilyn

Jul 8, 2016

Excellent service. Chris Toronto is fabulous! Timely and gracious service. Pleasant experience every time. No fuss, no mistakes. Reasonable costs.

Ricardo

Jul 7, 2016

You didn't try to push additional servicing - as many other dealers do. You told me it would be ready in an hour and a half and I got the call to go pick it up after 1hr 22 minutes. Loved you did what you said you were going to do :)

Cheryl

Jul 2, 2016

I specifically would like to express how much I appreciated the interactions I had with body shop estimator Stan Dovell. He took time to explain each and every step of the needed repairs, and it appeared that he personally made sure the repairs were made to my specifications and satisfaction. I found him to be very responsive and he communicated regularly with my Geico auto damage adjuster. I can't thank him enough for the attention he paid to my repairs.

Gaye

Jul 2, 2016

Over the past couple of years, I have developed a helpful relationship with Mr. Joseph Burchett who is honest with me about any repairs and/or concerns that I have about my car. He is prompt, professional and considerate with every visit. Attention is usually relatively prompt with little or no time waiting to speak with any of the service consultants.

Sarah

Jul 2, 2016

Clear communications. Said what was going to happen, and followed through. Also gave the car a great clean as part of the service

Shelly

Jul 2, 2016

Chris Toronto is the best! I receive wonderful customer service and guidance. It is a pleasure to have my car serviced with Acura. Thank you

Karen

Jul 1, 2016

The Service Advisor, Chris Toronto, was very attentive and thorough with reviewing my identified issues and concerns with my vehicles. I am thrilled with Chris and the team and how knowledgable they are and focused on addressing concerns and resolving them. Excellent Service Advisor! I must say I am also very appreciative of the Acura Loaner service and the convenience as well as the fact that I can get my car back clean.

Carole

Jun 30, 2016

Rick Aldridge is an excellent consultant, and walked me through all the work and got it done sooner than expected.

Michael

Jun 28, 2016

Trust the service team to accurately identify the proper maintenance required for my MDX. The team always does a first class job, so that I feel safe in driving my 2005 MDX, today, and for many miles to come.

Walter

Jun 28, 2016

Availability of a loaner. Good communication of status of diagnosis and repair. Also identified and corrected other problems including a recall item.

Ann

Jun 25, 2016

Immediate and professional attention--from the minute I arrived, I was acknowledged and then advised that I would be promptly helped.

Daniel

Jun 23, 2016

Your service guy Rick Aldrige is a great asset to your organization. He always has a smile and a warm greeting, knowing I brought the car in for a problem that he politely assess' the issue and gets to the repairing phase promptly!I was also provided with a loaner car when my airbag recall couldn't be done for a while. That was a nice accommodation for your customer since there is a danger with continuing to allow me to drive a vehicle that can injure you or worse. Thanks!

Robert

Jun 17, 2016

I work with Joe Burchette and have been a customer for over 20 years. Joe has always gone the extra mile for me when I need something in a hurry and he is very good about bringing to my attention anything that needs to be taken care of, including scheduled service.

Alan

Jun 15, 2016

Service and minor repair work in the body shop done on time and economically. Rick Aldridge was terrific as always--spelled out the work to be done and oversaw a loaner car. I couldn't be happier.

Henry

Jun 12, 2016

Chris Toronto and his team were, as usual, as courteous, pleasant, and efficient as anyone could possibly expect. Outstanding. Top notch.

Michael

Jun 12, 2016

It was nice that I was made to feel like a customer, not a transaction. Everyone I was in contact with was professional and courteous.

Sharon

Jun 12, 2016

Rick Aldridge - the ultimate in professionalism and customer service. And he knows his stuff! He has been my main Point of Contact for many years.

Adrian

Jun 11, 2016

The customer service was great. Jared was of great assistance and kept me posted on the status of my car repairs. The repairs resolved the issue and my car runs like new.

Amy

Jun 8, 2016

The person I dealt with, Rick Aldridge, was very courteous and professional. He explained very clearly the service that was done as well as the report on my tires, breaks, etc.

Peggy

Jun 7, 2016

I took my car in for recall replacement of the front springs. The work was done well and within the expected time. The customer service staff were pleasant and efficient. I also liked having my car washed as a courtesy.

Deborah

Jun 4, 2016

My service advisor, Chris Toronto, is great. So is the staff that write up the ticket after hours drop off.

Eileen

Jun 4, 2016

Chris Toronto consistently meets and exceeds expectations, and makes us feel that we're part of the Acura "family". Car was well serviced, and all staff were friendly. Excellent service!

Cheryl

May 28, 2016

Jose is super nice. I purchased my vehicle about 3 years ago from Chevy Chase Nissan. I completely go out of my way to return for service at this location because of the customer service from Jose. He explains all the mechanical 'stuff' in a way that I understand. He's very patient. Answers all of my questions, etc.

Henry

May 28, 2016

Service representative, Jose Lanier is a real asset to your organization. Knowledgeable, polite, very friendly and very helpful in suggesting ways to keep my vehicle in great condition.

Tyler

May 25, 2016

I took my car in for a large body repair. I picked it up yesterday and it looks beautiful. No one would ever be able to tell that the car had been in an accident with a semi truck!

Jay

May 21, 2016

I was pleased with the internet purchasing process and the actual visit to the dealership was very efficient and involved the least amount of hassle/upsell that I've experienced. The sales staff and manager were very polite and friendly. It was a good experience. This is a repeat purchase at Chevy Chase Acura because of the very positive experiences I've had with the service department

Nancy

May 21, 2016

immediate Personal attnpersonnel to greet and guide me thru drivewayph call to let me know car is readygot me in and out asapI enjoyed everyone person I came in contact with

Chris

May 20, 2016

Rick Aldridge did a great job of explaining what my car needed and went the extra mile to make sure that things were done as cost-effectively as possible.

Glenn

May 20, 2016

You provide maintenance services for the vehicles you sell during their service life, regardless of the make, model and year.

David

May 19, 2016

Chris is always professional, personable, and always clear/accurate about what work needs to be done and how long it will take.

Jill

May 19, 2016

Chris Toronto always takes great care of me. You can tell customer service is exceptional and he values my business. I love his honesty and professionalism which keeps me coming back for service.

Judith

May 17, 2016

I worked only with the service people, so I am not familiar with the dealership per se. The service team was exceptional..helpful, friendly and responsive at every level.They made the unwanted experience of a recall palatable.

Judith

May 15, 2016

I like working with Chris Toronto. He's very helpful, honest and direct. It's this kind of service that would get me to buy another car from your dealership.

Lilian

May 15, 2016

service was excellent. Thanks to everyone and my service consultant/manager for all their help. I am happy to be back from Georgia. I am confident that i will continue to get the best service for my vehicle at chevy Chase Acura. See you soon-

Sharon

May 13, 2016

Always friendly and efficient. Get the job done right the first time. Plus loaner cars make it much more painless

Carol

May 11, 2016

This is my second Acura. Chris Toronto has been my service advisor for ten years....he is exceptional! Give him a big bonus. In addition your processes are efficient and the waiting areA comfortable

Alexander

May 8, 2016

Chris always shows the best customer service. He clearly explains what needs to be done on my car and always takes care of me.

Lynn

May 8, 2016

Once I was able to get a hold of service which a bit problematic, I got in right away and the work was done when they said it would be.

Rajan J

Mar 24, 2016

They are a great dealership from my experience with them. I thought about buying a new Acura MDX. Checked out all the dealerships in DC metro area but they were the ones who got me the best number.. In addition, the sales guys are very courteous and ready to spend time with you to exactly understand your needs. I will highly recommend you to go and shop with them, you wont be disappointed.

jessicaw123456

Feb 18, 2016

The sales people I worked with were great and very patient as I made my decision about which car i was going to purchase (between Acura and another make). They never rushed me and were always very helpful. When I finally made my decision to purchase a 2016 Acura MDX - advanced package, it was a Friday and the process was just bad. First, we waited about 20 minutes for the finance person, which wasn't that big of a deal but i was surprised they only had 1 person working. When we finally got done with the finance person, the salesperson took me out to take a look at the car i had just purchased. Well, there were very noticeable scratches on the rear driver side of the car. The manager came out to look and said they could buff it out for me. Considering I just wrote a check for half the value of this car, i wanted them to find me a new one. I did not want one with a "defect" that they would just buff out. They didn't have another one in the dealership and had to bring one in. I could definitely tell that the manager was trying to dissuade me from bringing a car in from another dealership but i didn't care. In the end, they sent me home with a different MDX that had all these stickers and other advertisements for their dealership. The next day, they called me in to notify me that they had found me a new car. I went to the dealership to inspect it and everything looked good but it was quite dirty is some spots. They took the new car back to have it cleaned but also to put on some protective coating that i had got. When the car came back (maybe 1.5-2 hours later), it was still dirty and i again pointed out the dirty areas. The sales person took it back to be cleaned again and when they brought it out, IT WAS STILL DIRTY. At this point, i am super angry and annoyed. The parts that were dirty were not obscure parts of the car. I mean, the people cleaning the cars must be working in the dark. Maybe Chevy Chase Acura needs to invest in better lighting. They cleaned one side of the dirty part but not the other. At this point I was quite vocal (to my husband) in my displeasure and regret in not tearing up the check the night before and going with the other car. The manager never came over to explain anything to me about why it was taking so long and why his staff were completely inept. The salesperson mentioned that some manager was going down to the service area to see what was going on. When the manager (maybe GM) walked by during one of my rants to my husband, he gave us two Acura water bottles. Which, i guess was a nice gesture but didn't make up for the very long and unnecessary process. When the car was eventually done and inspected, i just wanted to get the xxxx out of Chevy Chase Acura. The salesperson explained the features of the car to me and we were off. Well, after driving a few miles down the road on Wisconsin Avenue, my husband turns to me and says "make a u-turn and go back to Acura". He wouldn't tell me why but just told me to turn around. It turns out that the piece of plastic above my rear-view mirror WAS MISSING. We went back to the dealership and the manager took a piece from another car and put it into mine. No real explanation or apologies were given. Again, the sales people were very nice, professional and patient with me as I made a decision on which car to purchase which is why i gave this review 1 star. Honestly, the car itself is fine. It drives well and is nice but I can honestly say that I would never purchase another car from Chevy Chase Acura. I've purchased/assisted in the purchase of cars from Herson's Honda, BMW of Rockville and Euromotors in Bethesda and this was by far, the worst experience ever. I would definitely NOT recommend this dealership and I haven't.

MeganDC

Aug 5, 2015

I bought a new Nissan Versa Note in March 2015. I confirmed several times that Nissan Chevy Chase would be filing my DC taxes and DC license plates. A month later, I checked in - the salesperson I worked with (Roderick Erwin) had absolutely no idea what was going on. I followed up a week later and was told that he was no longer with the company, and that the finance manager who filed my paperwork messed up, so it looked like I had to pay the taxes - which I already paid to Nissan Chevy Chase! Fast forward to June 1 and several employees later, I finally spoke to Robert Cumberland, who recognized that the paperwork was filed incorrectly. I was told my tags would be in by June 24 (deadline #1). On June 24, Robert told me that they were missing paperwork. Why they didn't figure this out soon, I don't know. I dropped off the required paperwork that evening, and was told that my DC tags would be "in-hand" the next day, June 25 (deadline #2). June 30, I asked Robert for an update. He said he's been busy with month-end closing, so he would find out tomorrow. July 2, I called again - he still did not know. July 5, I called again - at this point 10 days after I was promised to have them - and he still did not know. July 9, I emailed, and never received a response. July 19, I called again, said that I was frustrated with the lack of communication, and it had been three weeks since the second deadline had passed. July 22, I emailed - no response. July 26, I physically went to Chevy Chase Nissan. Robert had 'just gotten back from vacation' and hadn't checked any voicemails or messages yet. (Note: I never received an out of office). He was surprised that I hadn't gotten my tags yet. He said he would check first thing tomorrow (Monday). July 27, he called and said he did not know yet. July 29, he called and told me that the 'only hold up' was a copy of my driver's license, which I had provided upon purchasing the car. He told me that once they had this, he would have my plates in three or four days (August 1-2, deadline #3). I sent him my driver's license, and asked him to confirm the receipt of the email. July 31, I emailed to ask if he had received my email with my driver's license because he never responded confirming he did. August 1, he said he would have the plates "100%" by August 4. August 5, Robert calls to tell me that there is a 'hang up' because there are two outstanding tickets to my name. However, the tickets were issued in 1996 (I was six years old) to someone with a different middle name who lived in a city in Maryland that I've never lived in. The saga continues... Chevy Chase Nissan reeks of incompetency and ineptitude.

Nothappy

Jul 28, 2015

Got a written offer from one of their Internet sales guys. It specifically said that the Chevy Chase would sell the vehicle at $XXXXX price. Liked the number quoted. So I followed it up with an e-mail asking them to confirm. Then a new internet sales guy jumped in and said they cannot sell at the price that was quoted... This new Internet sales guy said something about "miscommunication, etc..." What a croc! Avoid this dealership at all cost...

Elleati

Jul 23, 2015

This is my third lease with Chevy Chase Acura. Their fairness and professionalism make it hard to take my business anywhere else. Mike Jones gave me very good advice to help me decide on a car. I couldn't decide between the MDX and RDX and ended up with the MDX. Mike was very patient with all of my questions and never pushed me. This dealership has a loyalty program that lets me roll over unused miles and provides free oil changes and car washes. They even agreed to let me out of my current lease 3 months early! From the pleasant receptionist, to the clean and stylish restrooms to the very effecient business manager to the helpful sales staff, my experience was great!

VWOOD

Jul 15, 2015

Oscar Juarez was a great sales person it's just unfortunate that 2 days after I go to look at the car I want the internet price is no longer the same. Literally 2k more. I did my research on the acura website and found a few cars at different dealers for about the same price and mileage prior to going to Chevy chase Acura. The manager just didn't budge low enough from the higher internet price for me to go ahead with purchase. I am glad I did my research got my 2015 ILX from criswell in annapolis for 1k less than the actual internet price I had gotten in my initial search. My sales person literally lowered 1K without me even asking. No money down. My loan covered everything.

MelindaButterfield

Mar 31, 2015

I really enjoyed purchasing my new car at Acura Chevy Chase and working with my salesman, Don Watkins. Ralph helped me to come up with an excellent financing solution and Don was a pleasure to work with from start to finish! I love my new MDX!

quintno

Mar 31, 2015

Was in a "crisis" situation--wonderful 10-year old Acura TSX was totaled by a hit-and-run driver. Had to get a replacement/new car in a hurry. Luckily, I'd been researching the issue and TLX was as close as I could get to as good as car as I'd had. My salesperson at Chevy Chase Acura, Don Watkins, was as considerate and helpful as could be. So was his sales manager Ralph Kolius, who offered a deal that beat his competitors by $1000. Would highly recommend.

Reviewer27

Mar 31, 2015

Good experience with Don Watkins and Ralph. Recommend them to others. I didn't give five stars because of the long wait time and processing, which seemed excessive. Otherwise, good experience all around.

quintno

Mar 30, 2015

Was in a "crisis" situation--wonderful 10-year old Acura TSX was totaled by a hit-and-run driver. Had to get a replacement/new car in a hurry. Luckily, I'd been researching the issue and TLX was as close as I could get to as good as car as I'd had. My salesperson at Chevy Chase Acura, Don Watkins, was as considerate and helpful as could be. So was his sales manager Ralph Kolius, who offered a deal that beat his competitors by $1000. Would highly recommend.

carbuyer

Dec 24, 2014

This dealer provided an excellent price in response to my Internet inquiry. In discussions, we determined that the dealer did not have the exact model in stock. That model was due in one week from the time of our discussions. The dealer later offered to find the model for more immediate delivery or to allow me use of a dealer vehicle until the model arrived. While I appreciate their efforts to accommodate me, I had committed to take delivery on a car from another dealer by that time. Given their interest in finding a workable solution and excellent price, I will start my next search with this dealer.

No respect given

Dec 22, 2014

I loved buying my 2015 Nissan Versa here because everyone was friendly and helpful. I paid cash and was happy with my purchase. The problem was afterward when I received my title a month later and it said my car was a 2014 Versa. The sales manager went to check to see if my plates were in and when he called me back I asked how this affected my registration. He yelled at me and said he could only check on one thing at a time. He did not apologize when I went by later to get my plates put on. He said they would get everything corrected, but a month later it still wasn't done. When I called about it he said he would check on it and get back to me which he never did. I had to go the DMV myself to correct the problem (it took 3 days only). So I wouldn't recommend this Nissan dealership. There sales are great, but the follow up customer service stinks!

AshuTakoma

Nov 16, 2014

I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my driving license. After the dealer copied it, he came up with a price sheet & said he can't do a test drive. I asked to speak to the manager , & a guy by the name Azziz came & said his dealers are busy to do a test drive. I asked why , especially after offered to test drive by the dealer himself. He said they have other customers that are coming to the dealership. I was mesmerized, as there were no customers waiting & the dealership was empty & there were plenty of dealers walking around. It's like Sunday afternoon & they don't want to work. I have seen so many negative reviews about this dealership , but I didn't take them seriously before. I strongly suggest not going there .

patrickjnolan

Aug 8, 2014

Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after repeated lectures that I didn't want to work with that person any longer, they got the message. I have been very pleased with the service I have received. I will note, being nice to the people who service your car goes a long way in getting good service. Be polite, be courteous, be personable with them, I have witnessed customers treat the service people poorly in this place, I think its a two way street. They are not order takers, they are humans too. It goes a long way. Regardless, they have been very accommodating, providing loaner cars and fair with any work that needed to be done.

Jim

Aug 7, 2014

I purchased a new 2014 RDX from Chevy Chase Acura last August, after considering the MDX as well and briefly flirting with a Nissan Leaf from the Nissan side of the dealership. Chevy Chase Acura was more than accommodating with allowing me to test drive all vehicles as much as I wanted and keeping vehicles overnight to see how they fit in my garage and to get the best possible driving experience for me and my family. The service was impecible; they were patient, not pushy, and the dealership was willing to negotiate on some extras. When I finally decided what I wanted and went to pick it up, they had it wrapped up in a special place in the showroom with my name on it. The purchasing experience was a "big production" in a good way and very personalized. The RDX was absolutely spotless. The dealership offers car washes for life and free oil changes - - nice touch! Unfortunately, after having my car for only about 8 months, somebody side-swiped it while parked at the curb. As a result, I had the opportunity to have an experience the service/collision department. Again, top notch service all around - timely, good communication, help with insurance, etc. The car is literally good as new. I have not hesitation recommending Chevy Chase Acura Nissan to anyone looking for a new or used Acura or Nissan.

leonettej

Jul 28, 2014

My 2006 tenure with Chevy Chase Acura has been the most rewarding of any dealership. Their insistence to provide professional quality service and assistance assures me that my auto will continue to provide me with additional mileage. They continue to handle the routine service as well the major service of my 2004 MDX Acura in an exceptional manner. When needed a loaner auto is always available. The entire staff is extremely welcoming................Thanks to all of you for the best service. Respectfully Ms. Terry

Michael F.

Jul 16, 2014

From start to finish the entire experience at Chevy Chase Acura has been fantastic. We have bought over 10 cars from Chevy Chase over the years and will continue to buy all our cars there and have them serviced there. The staff is friendly, knowledgeable, and very helpful. All our experiences have been positive.

Doug Doyle

Jul 16, 2014

I recently leased a new ILX from Chevy Chase Acura. From the start of the process until I drove out the front door, I was treated with the utmost professionalism and honesty. Comparing my experience to previous Auto purchases, Chevy Chase Acura has earned a customer for life.

Eds

Jul 15, 2014

Couldn't have been treated better., The service manager was outstanding and got my car in and out in no time. Great experience.

P.K.2014

Jul 15, 2014

Was searching for a pre-owned car and found a great one at Chevy Chase. My salesperson, Eddie was very friendly and the whole process took only about an hour and a half. I was very satisfied with my experience at this dealership!

Realtor on the road

Jul 15, 2014

i took my car in for service at the scheduled time, the service department was right there to greet me, log in my car and had my loaner ready...I was called with an estimate and when the car would be ready...I was given updates and the car was ready when promised and the estimate was spot on. I would recommend this dealership without hesitation...everyone was professional and great to deal with.

wpullano

Jul 8, 2014

We needed an additional vehicle and I had recently driven a 2014 TL (loaner) and fell in love after driving our 2005 MDX for years. Our budget was $25K so we were hoping to get a 2012 TL. We found the perfect 2010 and were out the door at more than $1,000 below our budget. The sales staff (Mike and Dave) were fantastic. I would highly recommend this dealer for its professional service!

Gillian

Jun 30, 2014

My experience with Ralph and Fred at Chevy Chase Acura was exceptional! I needed a car that afternoon and they sure delivered! From the customer service to test drive to paperwork and driving away, both were there every step of the way, even staying after 9 PM! The Acura ILX is a great car, and I will continue going back to Chevy Chase Acura!

RLB

May 13, 2014

Chevy Chase is an established business that knows their clientele of the area. They don't waste your time and took care to present a Non Acura brand car in its best possible light. Example they replaced partially worn Summer tires with new All Season for the 20 inch rims just because the GM thought an A7 offered should be in a consistently new condition throughout the car. I think had I liked the color combination better ( Black on Black) that was not what my first choices were I would have bought the car from them as their price was to move the car at a fair value.

LolaGetzIt

Apr 28, 2014

By far the best car buying experience ever. Access and parking are a breeze. The Show Room is very welcoming and the atmosphere is relaxed and friendly. The Staff is very helpful, professional, knowledgeable, expeditious and very efficient. I would highly recommend them to assist you in your next vehicle purchase, and I truly look forward to doing business with them again.

Ron

Apr 7, 2014

They had a car posted online, and I went to visit them about 5 days after the car was posted, after being contacted by their third-party 'E-leads' prospector. At the dealer, I was told that the car was "still in the shop, they haven't decided whether to retail it or send it out to auction". The sales guy said he'd call when it "came out." A week later, I have not heard from them and the car is still posted online with no updated info. Not sure what this game is.

Todd

Sep 29, 2013

From the Follow up to buying the car. The sales team was great and excellent timing. Everyone was very freindly. My Salesman Eddie Reyes was patient and profetional with all explaining and setup features in myCertified car. The sales manager Aziz Elhallou was the best.

PaulEffron

May 28, 2013

I had a very unpleasant experience at Chevy Chase Acura. I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk with my wife, and do some on-line research, and indicated I could work with $4-5000 and e-mailed them. I explicitly asked them to let me know if they could not work with those numbers, and just to let me know. Instead, I was told they could, and to come in. When I got there, they tried to sell me a new car for much more money, then told me my e-mail communication did not matter, it was their "business practice" to have people come in. I was told I should speak with the General Sales Manager the next day. After a long discussion, he indicated he would speak with the owner about the case, and get back to me the next day. He called me today, and told me that he could do nothing with the promised 2013, and the best he could do with a 2012 is $6500. He never mentioned if he even spoke with the owner, so I believe that I am just being manipulated again. I am wondering if this occurred because I am a servicemember, and I told them I was leaving town soon. The sales manager mentioned to me that car sales has a bad reputation, and I certainly understand why. I wrote a letter to the owner, and asked him to contact me, but that did not happen either.I don't know about the other Acura dealers, but it is really sad that this one scores high with such incredibly deceptive practices as I was subjected to.

mleslie420

May 9, 2013

I came in with the intent of buying a specific vehicle that day! It may seem a little long winded, but please take the time to read the breakdown of how things went...you may be surprised how they treat their customers: vehicle was b/n $30-35kWhen I arrived at the dealership no one was on the floor besides the receptionist, who informed me that it was the internet mgr's day off. I said I would take any other sales rep.I waited for almost 45 min before Jamal came down to introduce himself. Let me say that again...45 minutes! Hey said there was a sales meeting going on, so I suggested he just get me the keys and I would look over the car until their meeting finished. 25 minutes later Jamal introduces me to Lee who eventually gets someone to bring the car down. (over an hr has now passed before I even see the car!) We spend a few minutes looking it over and I ask to take it for a test drive. A few minutes later Lee comes out with yet another salesman...Fred. He takes me on a 20 minute test drive. 98% of the test drive we sat in bumper to bumper traffic! -No exaggeration! I asked him if there was some place we could take the car where there wasn't all this traffic and he said no. I then asked if they would mind if I took the car home for a 24hr test drive and brought it back in the morning. He told me we would have to talk price first, so we sat down in the showroom.Fred said he would see what he could do with the price and come back with a strong offer to make a sale. 35 minutes later he came back with an excuse about a slow computer system today and then finally the great offer...$500 less than the posted price. oh yeah, plus another $1500 in taxes and fees added on. He said the internet price has zero margin in it. I asked Fred to sit-down so that I could be candid with him.I explained to him how long I had to wait along each step of the way, how far I drove to make a deal and how miserable the test drive was. I was very calm, but to the point. I said that this entire experience was starting to leave a really bad taste in my mouth. I explained that the dealer relationship was important in this process and that I wanted to feel like a customer, not a bother. I said that I do not want to go back and forth over price. Just give me your best price on the car and I will take it or leave it, but to please take my experience into account.He made me wait another 15 minutes before he finally came back and said the deal they offered was as good as they could do and they would not go a penny lower. I said that if this is all they were willing to do for the service I received I would walk. Fred said, "So then, walk." So I got up and left. I went to Pohanka Acura who treated me like a King and gave me a great deal on a newer one. I took it home that night.

Adam

Mar 11, 2013

Avoid. Worth the drive to Manassas, VA and working with Sheehy. Dealer refused to honor advertised list price on 2012 Murano LE new condition. Proposed price more than 1000 dollars above the price listed on the company's website and cars.com despite being presented with both advertisements. Stated that it was not their fault - the pricing was based on incentives that were for recent college grads and military both applying. This of course is no where disclaimed on any of the websites and sales manager pointed to language about options in cars possibly being incorrect on the internet. Sales person never asked if me and my wife were either a recent grad or military anyways. Wasted 2.5 hours at dealership where we were contemplating buying both the Murano and a new Nissan Leaf. Sales manager was totally unprofessional. Sales person was helpful and put in awkward spot of losing two sales because sales manager would not honor the company's advertised price. Complaint has been filed with better business bureau. Would leave the Nissan brand altogether because of the sales manager's unprofessional behavior, but recognize value of Nissan brand. Awful experience all around with sales manager. Rookie sales person was very helpful- hopefully he goes to Sheehy.

mdxownermd

Mar 5, 2013

My earlier review which I have taken back was around the customer treatment, recurring issue, and lack of understanding of customer frustration. After I sent the letter all the way up the chain, I received a call from Mr. Jeff Lee, the service manager. He understood my concerns, was apologetic, and told me as a result he has changed aspect of a policy to avoid future issues similar to mine. I also received email from Mr. Sophal Try, who ensured that the car would be looked at immediately and they will ensure it gets the right treatment.In addition, when I went into the store, everyone including, Mr. Chris Toronto, Mr. John Cavanaugh, were great to deal with and made me feel as if they wanted to move on and help ensure a better customer experience starting from that point onwards.Perhaps it was a case of one off night or perhaps I had lost my patience and did not communicate my frustration correctly or a combination of both. I think people make mistakes but it is how they deal with them is how we should treat them. My earlier comments were harsh even though situation warranted. Nonetheless, I have updated my rating from bad to ok and feel that I need to give Chevy Chase Acura more time to further improve their rating.I have been going to Chevy Chase Acura first for my RL and now for the MDX. I will continue to take my car there for now.---->>>Older/first review with some edits and am taking out some harsher comments.I sent in a lengthy letter to all levels of management. Here is what you need to know:For a recurring problem, my wife and I have already gone in 4 times - a miniscule tire pressure issue. I felt being talked down at and with an attitude that could be a trademark of being dealt with in an unfriendly manner. I will update this if I receive a response back from the GM or his vice, otherwise this stands corrected.My issues that I stressed on at the end of my letter:1. When you are talking about a customer's problem, look at the customer, make an eye contact and talk to them! This is the basics of customer service.2. We all make exceptions at all times! When a customer walks in with a problem for the 4th time, you make exceptions and you do what you need to make the customer happy! I am not driving a Hyundai and I did not sign up for the type of attitude I was at the receiving end of tonight.3. Listen to the customer and ask questions before you think they are being unreasonable. Sure a loaner car for a small issue may be just plain irrational but think about the working parent with a 2 year old, who should not have to pull aside to waste further time pumping air. 4. When a customer asks that they need to escalate the issue to your manager, oblige with the correct contact information!!! Dont say, "you can pick up a card from a different desk." Trying to deflect or minimize the criticism shows you don't care about customer or you don't care about customer service at 6:30pm.

RavensFan

Feb 26, 2013

The Chevy Chase Auto salesmen are nothing but LIARS; this unscrupulous dealer is NOT TO BE TRUSTED! Was interested in a car online and asked about any previous damage or repairs and was assured nothing ever happened to the car. They also stressed that the car passed the very rigorous and thorough Maryland state inspection. When seeing the car in person, it was VERY obvious that the entire car had been repainted. When the manager was asked in person about any paint or body work, he played dumb and said he was unaware of any such repairs. Then 10 minutes later after turning down the sale, he told me that there was over $1000 worth of body work done to the car...AT THEIR DEALERSHIP!!! They prey on uniformed and unaware consumers. If considering a used car from this dealer, make sure to get a thorough inspection by a trusted independent mechanic if you aren't car savvy. Or better yet, just avoid this dealer all together!

TFrye

Jan 22, 2013

From the call back, to the purchase of the vehicle. The service was excellent. Everyone was very helpful. I would agree with a previous review on the time spent there was long especilly since I was preapproved through my credit union. The Salesperson was patient and to the time to explain and setup available features in the vehicle. He even helped me to clean out the old vehicle.

Wiser

Jan 20, 2013

Spot delivery (also called yo-yo financing) lets buyers drive away with a car before financing is nailed down, but they can sometimes be yanked back to pay higher interest rates and bigger down payments. Experienced with this dealer on New Year's Eve. I told them explicitly that if they couldn't beat my credit union's rate, it was fine. I would leave the MDX there and come back later to get it with my credit union paperwork. They told me they would try and after 3 hours, came back with a great reduced rate. I signed the contract and left with the truck under the impression I had a great used vehicle with a great dealer-financed rate. Two days later I was called by one of the finance managers and told my loan wasn't approved. I was then told that I should either go back to my credit union for a loan or they would double the original rate they previously quoted in order to get dealer financing. By this time, my rate at the credit union had expired. I should have asked to see a copy of the confirmation from the finance company. Because they had not dealt with me honestly, I returned the truck to them. Word to the wise...either get pre-approved financing or get a copy of the confirmation from the finance company for dealership financing before driving off in a vehicle you may have to return.

Henry Ettadgui

Jan 19, 2013

I have been buying car every other year; however this past experience was the best ever dealing with my sales person Eddie Reyes and his Manager Aziz Elhallou that made thing so easy, looking out for our needs and his outstanding customer service. I highly recommend dealing with these 2 gentlemen if you are looking to purchase Pre-Owned Certified Acura. They gained my trust and I will be a customer for life.

Magdelin

Nov 1, 2012

Bought a great vehicle. Only downside is that I felt like I was in there forever. Everything seemed to take a long time, from the point of arriving to test driving, then to filling out the credit application, and lastly to sign all paperwork. I was there for about 4-5 hours.

Tx-carbuyer-2012

Aug 23, 2012

What a wonderful buying experience. I live in Texas and flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was no beating around the bush, no pressure - just an honest quote. I agreed to do the deal and he took care of everything in the background to make my purchase as smooth as possible. Everything was set when I arrived so I could just drive the car, make sure it was good and the paperwork was done quickly. BTW - Peter came in on his day off to complete the sale, and after everything was over, he spent close to an hour with me in the car setting things up for me, explaining things and just making sure I was all set for my drive back to Texas (and again, this was on his day off). He clearly knew the car very well and that helped me get more comfortable with the car very quickly. The car was in the condition promised - and the price was great! The drive to Texas was long, but the purchase experience was good enough that I'll look for Peter next time I'm looking to buy an Acura (this is my 3rd one).

gennic

Jul 10, 2012

Not impressed however I must say the sales manager at Acura, Ralph...is awesome. Was very nice, patient and approachable. It was do to Ralph's kind manner and his accurate assessment of the situation that helped to convince me to close the deal. The car I was buying I really wanted, so there was no need to "sell" me on it. However, it was the sales consultant, Peter, that was lack-luster....not friendly at ALL! Very stoic and he acted as if we (myself, my husband and our child) were annoying him. He showed very little patience when working with us which I believe Ralph sensed...and he came right over and saved the day. I was totally prepared to walk out the door because Peter sounded/looked as if he was disinterested in whether I purchased the vehicle. Aside from working with Peter, I was very pleased with my car and the terms that were reached. Since Ralph came and rescued the deal I gave the dealership an "ok" rating. If everyone at the dealership had Ralph's demeanor I would absolutely recommend this place.

nilaahmed

Apr 4, 2012

Their prices are higher than other dealerships around. They are making so much profit off of ripping people off. But since they are located in a rich area I guess they can still make business. They are really unorganized because I went their twice and both times the vehicle I went to see was sold. I had called before I went the first time I was told it was still there and after I went they said it was sold last night. Second time I went as soon as they opened and again the car I liked was sold but still listed on their website. Even after 3 days after being sold they keep the car on their website. I have noticed that other dealerships post a message that "vehicle has been sold and look for similar vehicles" as soon as they can but chevy chase website is very misleading. Also if you are willing to go to their dealership, look for the car you want on their website instead of acura certified website because their prices are different for the same vehicle. If you plan to go there....GOOD LUCK!

Angelface

Dec 31, 2011

Mfon Mfon was excellent when I came in to purchase a vehicle. I will recommend this dealer, and this particular sales person to my friends and family. You need such excellent respecful gentleman who pays attention to detail and who is not after every penny he could possibly get from you. This is the reason why I travel far to get what I want in a vehicle. Excellent Customer service is rare these days, and when you find a place that offer you the best of it, you stick to that place. Thank you for the excellent experience Mfon.

MollyBerg

Nov 16, 2011

My husband and I came in to look for a new car because of our new baby. Tony Cox was extremely helpful and had so much passion for Acura's we fell in love. We knew nothing about the SUV's prior to coming in (admittedly, I just liked the way they looked on the street) and Tony gave us so much information. I can't imagine taking my little one in any other car. We felt no pressure, we even left and looked at other vehicles, he followed up (still no pressure) and just knew, this guy loves these cars genuinly. Anyone who actually cares this much about a product and is not "salesy" is the best sales person in my opinion. Tony and Chevy Chase Acura were amazing. They have fair pricing, knowledgable staff, and great products. When we are ready, my husband is going to trade is car in for an Acura, too!

Dr.X.

Oct 21, 2011

I was interested in their 08 RL posted on cars.com. The car was not even close to the condition they descibed. There was scraches inside the car, and it had a STRONG cigarette smell with dog/cats hair all over. The cumstomer service was terrible, at least the sales rep I was dealing with, had a very bad attitude. He was asking me what is the big deal with the cigarette smell, if the previous owner smokes, of course you will get that smell in the car. It was then the 'take it or leave it, don't waste my time' type of attitude. Stay away from this dealer if you can, terrible experience.

garbageliu

Oct 11, 2011

We had some really bad experience with their customer service in sales. They did not even reply to my first email (not counting the automatic email sent out by cars.com) asking for some information on the cars we were interested in. And when we got there to take a look at the cars, we had the test drive but we definitely got this feeling that they were simply trying to rush us out of there as soon as they could. We went to Rosenthal afterwards and got the car we wanted. The level of customer service was night and day. I am actually very very surprised to see the rating of this dealership is this high. Just my personal feedback but i will NEVER deal with them again, no matter for what reasons.

ordinary people

Sep 22, 2011

See their Subaru on cars.com and rent a car to visit. I was told the car was sold but found it is still list in their website but increased $2000 of the price.

KENYATTAMACK

Aug 11, 2011

I was totally pleased with my experience at Chevy Chase Acura. Salesman Tony Cox was excellent! He was extremely patient and answered all of my questions. He was also knowlegable enough to present me with the best options for my budget and needs. If you visit Chevy Chase, I highly reccomend you ask for Tony. Chevy Chase Acura ROCKS!

dswasserman

Aug 8, 2011

Worked with Peter Larson to look for a hard-to-find pre-owned Acura TL in a very specific color combo vehicle. Peter was extremely knowledgeable about the vehicle we were looking for and took the time to answer all of our detailed questions, both on the phone and in person (we live in NC but have family in the Bethesda area). We worked with several dealerships (~10+) along the east coast to find our needle-in-the-haystack vehicle and Peter was the most probably the most experienced and informed salesperson. While we ultimately didn't buy our pre-owned TL from Chevy Chase (as we found the vehicle at another dealership), I would highly recommend working with Peter if you're going to Chevy Chase Acura.

mhoyt54

Jul 22, 2011

I am 72 years old and this was the best car buying experience that I have ever had. From our 1st phone call to our 1st and last visit our every need and question was professionally handled. Tony Cox our salesman and his team made this purchase a dream. We were not oversold, he let the product sell its self. We actually enjoyed going to the dealership (Image that). Everyone we met was courteous, friendly and asked if we needed anything. The financial end of the process was smooth, quick and efficient.You can be sure our next car will be purchased from Tony and his team at Chevy Chase Acura.

happyTLowner

Jun 24, 2010

On a Tuesday night, I sent out quote requests from 3 local Acura dealers. Larry was the first to respond via email and phone the next morning. He emailed me a brochure with a great price. The other 2 dealers were slower to contact me and wanted a lot more for the same model. On Thursday I went in for a test drive (Acura TL SH-AWD w/ Tech package.) After showing me the vehicles that were available, I picked one to drive and Larry encouraged me to take it out on the highway. Before leaving for the test drive he showed me a few things on the car and how they worked. During the drive he answered any questions I had. Once we got back, doing the rest of the deal was the easiest deal I have ever done at a dealership in the 20 years I have been buying cars. They offered me close to what I wanted for the trade-in. I didn't have to go through any kind of marathon negotiation session like I have on past cars. None of the usual dealer stuff of hidden fees or added surprises when I got to the finance office either. Joe in finance got me taken care of in what has to be record time for any car I have financed. Once the deal was done, Larry got into the car with me and paired my cell phone with the car;s Bluetooth, imported the phone book, added my house to the navigation and went over how to use everything. Total time at the dealership was 3.5 hours and that was including them sending the car for a full detailing of the exterior and interior. I have negotiated alone for more than 3.5 hours in the past. I would definitely purchase another vehicle from Larry and Chevy Chase Acura.

braterr

Apr 12, 2010

The sales approach was friendly, non-aggressive and quite informative. They were extremely knowledgeable of the different car features, did not try to "over-sell," and were very helpful in getting the technology features setup and ready to go. I also appreciated their no-nonsense approach to pricing which made the experience much more enjoyable. I would definitely recommend Chevy Chase Acura and Stewart to others looking at purchasing a vehicle.

cconlon

Apr 12, 2010

Chevy Chase Acura's response to my initial internet inquiry was lightning fast and followed up almost immediately with a phone call from Mr. Larson. I chose not to respond to the phone call, but rather by email, and liked very much that Mr. Larson was amenable to that rather than pressuring me to talk with him on the phone or come in. I also liked the fact that when we did eventually talk on the phone he was straight-forward and didn't try to waste my time. For example, although he initially indicated that he "might" be able to match the best price I had received from another dealer if I came in to talk, before that actually occurred he called back to say that he had already confirmed with his manager that he could. It was nice to know I wasn't going to make a wasted trip. Also, when after I arrived it turned out that the dealership did not have the exact car I wanted to buy, he did not put excessive pressure on me to take something else. Instead, he made the extra effort to work with the sales manager and find the car I wanted. I had to wait for its delivery, but it was totally worth it. He was also extremely thorough and helpful in going through all the details of the sale and the features of the car on delivery day. I also worked with a financing representative who was very professional and courteous. Unfortunately, I do not remember and cannot read her name on the loan papers, but I was also very satisfied with that experience.

cpahale

Apr 12, 2010

Mr. Larson was very prompt in answering all of my questions either email, phone or in person. He devoted his attention to me and not others while assisting me. He was most thorough in processing the paper work and took much time to orient me to the cars features and provided performance tips. He had a friendly yet professional approach and was not pushy nor did he try to press me to make a decision before I was ready. The overall experience was very good in that the showroom was comfortable, clean and not noisy with employees talking loudly across the room. Financing aspect (paperwork) was accomplished quickly and efficiently. I was explained the various options (accessories, added warranty etc) but not pushed into taking.Only suggestion would be for dealership to computerize credit application, sales contract etc rather than having salesperson spend his time writing it all down. This could all then flow to financing so those forms (some already gathered customer data) would not have to be written down again then keyed to computer.Pricing was good; I would buy from dealership again.I would buy here again.

degraa

Mar 21, 2010

Very positive experience. I dealt with Chad Dorfman, first via email. He was responsive, knowledgeable, and helpful. I then visited the store, where Chad spent lots of time with us, showing us a variety of different cars, colors, styles etc. We did not feel pressured or rushed at all, and Chad was very helpful and straightforward. There was very little "selling" going on. He was simply there to help and provide information. It was a quick, easy, and pleasant experience, and I have the sense that Chevy Chase Acura will do great work and provide great service on a going-forward basis. They seem eager -- in a low-key way -- to keep customers happy in order to get repeat business and referrals.

reykev

Mar 15, 2010

Peter Larson was great - friendly, knowledgeable, considerate, informed. He spent time with me to show me my new car and was very patient. I never felt rushed or pushed into any descision. Joe was very professional and courteous when it came to financing. I would reccomend the Peter and the dealer to anyone. Kevin Reynolds

donaldmclean

Mar 14, 2010

I dealt primarily with Colin Kahn in the recent purchase of my 2010 MDX. While purchasing a new vehicle can be a frustrating event, I found Colin to be extremely helpful, a pleasure to work with, and very knowledgeable with respect to Acura products. I conducted much of my negotiations with Colin regarding purchase price via e-mail and was pleasantly surprised with his extremely responsive, informative and no-nonsense approach. I looked at several different vehicles and dealerships during my recent car-shopping, but can say with certainty that my experiences with Colin tipped the balance in my selection of a new MDX from Chevy Chase Acura.

amyegan

Mar 10, 2010

Excellent staff. Excellent service. Excellent car. I couldn't have been happier with my car buying experience.Generally, I detest the whole process of buying a car, especially the 'hard sell' tactics employed by so many dealerships. The process at this dealership was painless.

PleasedPurchaser

Feb 10, 2010

Chevy Chase Acura was the only DC-area Acura dealer to provide a price in the opening e-mail response to my internet request, which I appreciated; the dealer also provided substantial information about the car, the MDX, along with the opening e-quote. When it came time to negotiate, my initial sales, Peter, was busy but arranged for an easy transition to another sales person, Phil, so that I wouldn't have to wait. Negotiations were easy, the pricing was fair, and while I was offered the opportunity to purchase additional warranties, paint protectant, and similar items, very little time was spent discussing these once I said that I wasn't interested. When the time came to pick up the car, the sales person did a great job of introducing me to the various electronic features.I also appreciate the location in downtown Bethesda near Metro.

newacuraowner

Jan 7, 2010

Car shopping is not my favorite experience, but I was pleasantly surprised by my dealings with Peter Larson at Chevy Chase Acura. Very professional, very efficient, very straight-forward,no struggles, no drama. He was helpful during and after the sale, and has made me a new customer!

James D

Jan 1, 2010

I had an excellent experience dealing with Chevy Chase Acura. I had some reservations buying a new car, as I've had poor experiences in the past, even when using car pricing services which fixed most of the associated costs of buying. I had driven the 2010 TL at another dealer, but then went to obtain internet quotes from other dealers in the DC metro area. Chevy Chase was the only dealer who actually gave me a quote, all the other dealers insisted that I come in, making the internet quote not a means of seeing what pricing was available, but instead a sales lead for these dealers. I met Jaymes Snyder at the dealership, he gave me a test drive of the car and demonstrated the different features. I told him that I would be buying a car soon, but would not be buying that day. He again went over the pricing which was exactly what was quoted to me. He also explained the different incentives built in, including a factory to dealer incentive which they were passing on to the buyer. There was no high pressure salesmanship in his approach. After visiting the previous dealer and getting the high pressure sales pitch, then the back and forth to the manager, I was struck by the contrast in sales styles. The pricing came out to be a thousand less at Chevy Chase than what the other dealer offered. I had asked for a slightly different color than what was on the lot, and Jaymes had his dealership try to locate the precise color I wanted, but when we discussed further, they gave a cash incentive to take the one on the lot and I did that. We kept them late at the dealership that night, as with all the Christmas shopping traffic around Tysons, it took us until 8:40 to get to Chevy Chase, but they got us the car, processed the paperwork, and got us out around 10 (they close at 9). This was the most stress free car buying experience I've had.

Klein

Dec 30, 2009

Our salesperson, Peter Larson, was the most knowledgeable salesperson I've ever encountered in many years of buying new cars. His information about the differences among cars and the features of particular cars was invariably accurate and helpful. In addition, it was a total pleasure to work with him.

shalleck

Dec 23, 2009

All of the employees were very helpful and provided useful information appropriate to our needs. They listened carefully to what we wanted in a car. There was no pressure to get more than we wanted or needed. Peter Larson and Eve Muldoon were the people we worked with and we were very pleased.

PatAS

Dec 15, 2009

We first met Peter Larson when we walked into the Acura showroom. He was very pleasant, polite, professional and knowledgeable and never pressured us to make a choice or purchase. He provided us with a great deal of relevant information and worked hard to help us find what we were looking for. He was also very helpful getting me oriented to the intricacies of the technology package of the 2010 Acura TL. Peter was a pleasure to work with.

Currie

Dec 7, 2009

Began Looking for a preowned Acura MDX in Central NY. Very limited choices with high price tags. Decided to look at dealerships in larger cities. We have family in Washington DC so I started there. Chevy Chase Acura had it's inventory posted on line with a request for quote feature. Even though we were looking for a preowned, I decided to check out their "Internet Pricing" on new MDX's. WOW First thought was is this for real. Spoke directly with Stewart Schulze, who answered all of our questions and provided updated inventory information. Still wondering if this was too good to be true... we headed to DC for a family visit 2 weeks later. I love my new MDX!!!! We visited the dealership and Stewart on Saturday afternoon and picked up our new MDX on Sunday for the drive back home. All transactions went smoothly. Chevy Chase Acura provided us with a temperary MD registration, while they processed our NY State registration. We received our NY plates and paperwork directly from the dealership a few weeks later.

Tonia Bleecher

Dec 6, 2009

My experience at Chevy Chase Acura was excellent. Upon sending an email inquiry, I received a prompt response with information that was immediately helpful. I then called Stewart Schulze and had a positive, informative interaction with him. I set up an appointment to test drive a car on Monday and was promptly assisted and given the final details necessary to make my decision. On Wednesday I came in to purchase the car and the transaction was expeditiously handled. The tutorial Stewart gave me on the car's functions was extremely helpful and thorough. This truly was a straightforward, hassle free, pleasant experience and I will be sure to recommend Chevy Chase Acura to others.

deml0

Dec 5, 2009

I received excellent service from Jaymes Snyder throughout the entire process; end-to-end professionalism and quality. The staff was equally as good and friendly. Friendly service, no pressure, honest, very reasonable prices, extremely smooth process. What is there not to like?! I highly recommend Chevy Chase Acura and Jaymes!

mrdavis44

Dec 3, 2009

We had previous experience with the service department and were impressed by their skill and reliabiliy. We found Mr. Larson very pleasant and professional. He was very knowledgeable and answered questions completely and directly. He did not hurry us nor did we feel a lot of pressure. The entire process from the first contach through purchase and delivery was easy and plesant. We also found the gentleman who handled the financing to be quite pleasant and capable.

BlkMDX2009

Nov 25, 2009

I received a great vehicle for the best price in the area and also got a fair price for my trade-in with less hassle than expected for the whole process. I called and emailed all the dealerships within 150 miles and Chevy Chase Acura gave me the best price and were honest to their word once I arrived in person.

dtuckercmp

Nov 18, 2009

Over the years we've purchased 6 cars from Mike Jones and Chevy Chase Acura. They provide great, personalized customer service with a good price. With the tight economy we were considering downgrading to another brand or dealer but Mike, Greg and the dealership worked with us so that they were competitive enough that financially it still made sense to stay with the brand and model we love.

rkumar

Nov 16, 2009

We had scheduled an appointment with Peter Larson to test drive a 2010 Acura RDX. Even before we went to see him, he sent us a lot of relevant information and a price quote via email which helped us narrow down our choice and propelled us to consider Acura as our first choice of vehicle. When we went to see him, he was very polite and professional, and helped us get the vehicle at a price we could afford. I would recommend Peter Larson to anyone who wants to look up vehicles at Chevy Chase Cars, he is one of the best agents we have come across.

noark

Nov 14, 2009

Our experience with Chevy Chase Acura was most enjoyable. From the the time we arrived at the dealership, to the time we drove our new Acura home, the staff was friendly and professional. We feel confident in our decision to purchase from Chevy Chase Acura.

munseydd

Nov 11, 2009

We inquired online about the vehicle we were interested in and within minutes we had been contacted by phone and email by Mr. Snyder. He was extremely informative and courteous and we set up an appointment. He was there with all the information we had asked about and had everything available for us. We would definitely recommend Mr. Snyder to anyone interested in buying an Acura. Also, while at the dealership, everyone was very helpful and it was a good car buying experience.

sturk

Nov 5, 2009

I had already selected the Acura model and options I desired when I approached this dealership. I eventually purchased from them based on attractive pricing, dealer location, and service freebies (free oil changes for life). Price negotiation largely was done via internet and low pressure. The specific car I purchased was not in stock at the time of purchase, but was delivered within a week. The salesman was quite professional and thorough in demonstrating the features of the car, particularly the car's sophisticated technology package. The finance manager did a great job getting us through the paperwork processing in a painless fashion. I would not hesitate to return to this dealership if making a future Acura purchase.

amberw

Nov 4, 2009

I had a very enjoyable experience at Chevy Chase Acura. The staff was knowledgeable and professional. My sales associate, Stewart, was patient and worked diligently to meet my needs at the best possible price; however, at no time did I feel pressured to buy. I highly recommend this dealership.

chatho

Nov 2, 2009

mike jones and greg corbutt were fantastic.You need more professional sales managers like them and you would sell a million cars.I started working with them four months ago and they helped me negotiate my way thru many ostacles and became very instructive and creative in closing the deal.I love my tsx acura.tom

schmidt

Nov 2, 2009

Jon Rosenthal is the guy to see. He is professional and will happily work to help educate you on a car - rather than hustle you for a sale. I just bought a TSX and not once did Jon ever push for the sale. Jon walked me through every car in the showroom, while patiently explaining the how to of every feature. It was only until I decided I was interested, that we began to discuss a sale price for a car. If you are interested in Acura, go to Chevy Chase Acura - they will treat you with respect.

hkesfahani

Oct 30, 2009

We purchased our new 2009 Acura MDX from Chevy Chase Acura on October 24, 2009. When we first visited the Chevy Chase Acura dealership, we were also planning to visit other dealerships nearby, such as Honda Ourisman and Euro Motorsport in Bethesda, Maryland. However, because Chad Dorfman showed such frankness and professionalism in dealing with us that we decided not to even bother looking into the cars at the Honda Ourisman and Euro Motorsport dealerships. In short, Mr. Dorfman's treatment of us was the primary reason why we cut short our search for a new car and settled on purchasing an Acura. Throughout the whole process, Mr. Dorman and other sales personnel at the Chevy Chase Acura dealership made us feel comfortable that we were making the right decision in purchasing an Acura. We look forward to being their customer for all the service needs of our new Acura MDX. Houtan & Shari Esfahani Bethesda, Maryland 20814

katrinamc23

Oct 30, 2009

I had a 2004 TSX which I purchased from a dealer in upstate New York. I had serviced my old Acura to Chevy Chase since moving to the DC area in 2005. I was always very impressed with the service department and my experience with Chevy Chase Acura in general. When it came time to replace my TSX I never thought to go anywhere else. I didn't even look at other brands because I wanted to continue to use Chevy Chase Acura. Jon Rosenthal was very helpful and I enjoyed working with him. I have been very happy with my 2010 TSX and have recommended the car, the dealership and the Jon to the many people who have asked if I am happy with my Acura. I really liked that he gave me his direct line and that I could contact him with questions even though his job was technically over. I will continue to use Chevy Chase Acura as long as I live in the area.

ahordell

Oct 29, 2009

Chevy Chase Acura is phenomenal to work with. Got a great deal on a new leased vehicle and they worked with me to figure out the best time to lease the vehicle and turn in my prior leased vehicle. I got a new TL for less than I was spending on my last TL because they made sure that everything was done right. I also have had a great service experience with Rick Aldrige and Mike Wang as they always make sure everything is done right and the most convenient way...great dealership

Bumpass

Oct 28, 2009

Mike Jones is an experience salesman,who is very friendly and accommodating.He showed us the different models and makes that were available. His knowledge and advise helped us to make a good decision.Mike has kept in touch with us by inviting us to many pomotions. We certainly enjoyed the most recent Antique Auto Show.

c millstein

Oct 28, 2009

Mike Jones is the first car salesman I've ever met who didn't make me feel like I was dealing with a "car salesman". He was thorough, to the point, detailed with explanations of the car's offerings and good on the follow-up, making sure we understood how to operate everything. I've had a couple of conversations with him since and have the feeling that he is a guy who cultivates customers for the long haul, rather than dropping us after we drive off the lot. I would recommend calling Mike to anyone. (Oh, and we are delighted with the car too!)

sid davis

Oct 28, 2009

Mike Jones was the salesman who sold me my 2005 Acura RL in September, 2007. The interest he displayed and the helpfulness he offered was extraordinary for a dealership in such a vast population center. It was as though Chevy Chase Acura and Mike were located in a small, rural village rather than a a huge metropolitan area. Mike was specific and clear about all the terms of the sale, no hedging of information. Mike highlighted important charges, explained the coverage of my warranties and urged religious attention to the manufacturers maintenance schedule. In his own writing, he underlined and explained things in the owner's manual. More than that, he gave me his cell phone number, said call any time you need help. Indeed that is true service. It has been two years since my purchase and meeting Mike. He has gone beyond sales person responsibility. I have not mastered the Navi system entirely so I called Mike on several occasions to help me set up a program or get me out of a difficult spot. He's virtually always available and if not, he gets back to me. Only two days ago when my steering wheel locked in a parking lot at one minute to 9:00PM, I frantically called Chevy Chase Acura for help, just at closing. The receptionist put me on hold for a couple of minutes and transferred me to Mike. He straightened the situation out in an instant. I have just learned today that Mike was talking to me from a Metro car underground, Washington's subway! Had this have been a serious emergency, I'm confident Mike would hav been there. Because of Mike's sincerity and friendliness I stop into the Chevy Chase Acura show room to say hello to Mike whenever I'm in for service or nearby. I've owned about nine or ten new cars in my life but have rarely if ever stopped to visit my salesperson. Mike will always send greetings to my wife who was present for the purchase. That tells me Mike is different. Once he spotted a smudge on my car's leather upholstery. He went inside to his desk, got some cleaner and removed the smudges. I think Mike is a caring person who understands the real meaning of a what a good salesman ought to be: one who knows the customer should be treated kindly and fairly for the investment he has made, and for his trust. I believe Mike Jones is an exemplary representative for Chevy Chase Acura and for the Honda Motor Car Company. And I think Acura ought to be proud to have him represent the company.

xbigpappa

Oct 28, 2009

Mike Jones was very knowledgeable about his product, no sales pressure, just the facts! He did not come across as being phony or use pressure tactics. He is very professional and was able describe the features inside the vehicle that I was most interested in.

mcutler71

Oct 27, 2009

My wife and I went to Chevy Chase Acura on the first day we planned to look for a new car. We were looking at the Honda Accord, Nissan Altima, Toyota Camry, and the Acura TSX. We had just come from a Honda dealer where we wondered around for a bit without anyone offering any help. Once we got help, it was from a young kid who couldn't answer the simplest question about the Accord (Does it have front wheel drive?)!! Larry held the door open for us as we arrived and immediately asked us what we were looking for and if he could help. He did it in a very friendly manner -- we felt no pressure at all. When I said we were looking at a TSX or TL, he first went to the TSX to show us the car, without any effort to immediately upsell to the more expensive vehicle. He explained the configurations of the TSX from V-4 to V-6, with or without the Tech/Nav package, letting us settle on the TSX V-4 with Tech Package. He then tried to find us a vehicle that met our specs and color. He let us both take a test drive on local roads and the highway until we were convinced this was the car we wanted. While we were not planning to buy the car that day, he worked with us to give us a deal we could not refuse (when we made a counteroffer, I honestly thought there was no chance they would meet it). They even offered to pay for the last two months of my wife's lease on her Civic.When we stopped by the dealership the next day, Larry and the business manager were available to help answer our questions to our satisfaction. In addition, he followed up with a phone call to both my wife and I on Monday to see how we were enjoying the car.

bbaker

Oct 26, 2009

Jon was great to deal with. The whole experience at Chevy Chase Acura was positive. I recommend them to anyone that is considering a new purchase. their knowledge of the competition was extremely helpful but most importantly, they made my buying experience a good one. The team at Chevy Chase Acura is simply the best.

leonshap

Oct 26, 2009

Peter was very responsive to my needs and phone calls. In fact he was one of the few sales people that called me back in response to my inquiry. Everyone at the dealership was very friendly and the whole process was made fairly simple including Eve in the financing dept. I appreciated the no nonsense, directness, and fairness. I would recommend Peter Larson and Chevy Chase Acura to anyone in the market for a new Acura.

baeck

Oct 25, 2009

I have been using Chevy Chase Acura to service my vehicle for several years prior to purchasing a used 2006 Acura RL from the dealership. Their service work has always been top notch and convenient and I value the attention given to my vehicle by my service advisor. It was a no-brainer to consider them when it was time to replace my old vehicle.Working with Mike Jones and the team at Chevy Chase Acura was painless. Mike gets right down to business and doesn't waste your time trying to sell you vehicles or options that don't interest you. He obviously knows a lot about the vehicles he sells, which isn't entirely common amongst the other dealerships I visited during my search. Mike also takes extra time to inform you about the features of the vehicle you are considering, so you can make an informed decision.The financing process was also painless from beginning to end. I would highly recommend Chevy Chase Acura to anyone.

bsapir

Oct 23, 2009

It was pleasure to do business with this dealership especially with Phil Buzilo as my sales man, he helped me along the way and recommend the car I drive now I know my next car will be with the same dealership and with Phil s helpThank you for your service

c.markforrest

Oct 23, 2009

I have not purchased a new car in quite some time, and take it very seriously, after visiting several other dealers I was pleasantly surprised to meet the staff at Chevy Chase Accura. Having been jerked around by Pushy salesmen at other dealerships it was refreshing to meet Larry who was very patient,and also extremly knowledgable about the vehicles and accesories. He not only took the time to show Me how to use all of the equipment, but also has been there for questions I have had since My purchase.Hats off to Larry, and the rest of the staff at Chevy Chase Accura! Thankfully, Charles Forrest

fbenitez31

Oct 23, 2009

I will give this dealer a 5 star rating because Mr. Tony Cox was very nice and awsome worker too because he always made us laugh. he also picked the right car for use and made a choice if we could have gps or not. Mr.Cox is the best worker thank you mr.cox.

Queen1965

Oct 23, 2009

This was the most efficient and easy transaction of the three cars I purchased. The staff Tony Cox was great and time spent at the dealership was minimal. Overall, an excellent experience and I would refer everyone I know to purchase an Acura based on the professionalism of the entire transaction.I really love my car and I did not feel that way about the Mercury Tracer, or the Honda Accord.

TaraT

Oct 23, 2009

A very positive, no hassle, clear, understandalbe transaction. Larry Seiler knew what he was talking about and explained everything very clearly. He was knowledgeable about each Acura model and was able to answer every question. Larry was a breath of fresh air after visiting other dealerships and dealing with other salespersons. The attitude and vibe at Chevy Chase Acura was pleasant and we felt valued and respected as consumers. No games, no double speak...love it. Thanks, Larry!

tyrsmi01

Oct 23, 2009

My experience at Chevy Chase Acura was extremely pleasant. The customer service was first class, from the reception to the finance team to management and certainly my salesman, Mike Jones. He couldn't have been more informed about the ins and outs of Acura's line. He made it an easy decision to select the TL, by highlighting it's improvements in the audio, electronics and safety measures. I also appreciated the amount of time he was able to commit to helping me learn some of the more complex facets of the vehicle, such as the voice activated navigation or the new HDD, great addition to the new TL. All in all, I was most pleased with the treatment and will certainly return to Chevy Chase Acura.

george ruiz

Oct 22, 2009

My wife and I had an amazing experience at Chevy Chase Acura. Phil Buzilo helped us buy our first minivan. He was incredibly helpful, knowledgeable and responsive to our concerns. He was genuinely interested in matching our needs with the right van. From beginning to end, it was a class-act. The service and price were world-class. Thanks Phil!

amyegan

Oct 21, 2009

I do not like shopping for cars, but I have to say this was the best experience I have had in over 30 years of doing so. I was extremely pleased with every aspect of the process. I look forward to working with them in the future and don't plan to go anywhere else.

rita basu

Oct 21, 2009

Mr. Schulze is a friendly sales person and I felt very comfortable dealing with him when I decided to purchase my Acura. I am very satisfied with his perfomance.I have not done any service from the dealership so I do not know how to rate their work on my Acura. However, on one occasion I have a quote from the servicing dept on a minor body work. It seemed to me the quote is high compared to the work.Over all I will recommend Chevy Chase Acura dealership to my friends for buying. Thanks!

Alina Goldman

Oct 20, 2009

From the first moment I came into the dealership, to inquire about a car, I was greeted with exceptional courtesy, and warmth. Phil Buzilo gave me time,professional advise as well as help. I have only the highest praise for the Chevy Chase Acura team - for their way of dealing with a client . All the people I dealt with were understanding, knowglegable and exceptionally friendly. I was and am very happy and will highly recomend the dealership to family and friends.Sincerely, Alina Goldman

cars20817

Oct 20, 2009

Jaymes Snyder and the team at Chevy Chase Acura made the purchase of a new car almost a pleasure. From the immediate, no-nonsense pricing, highly personalized service, and efficient administrative work, the buying experience with Chevy Chase Acura is one I would recommend to anyone. Not to mention the free oil changes, and loaners and car washes for the life of the car.

cmcintyre

Oct 20, 2009

James was is a true professional. He made it a great experience for me. I contacted James about two weeks ago concering an Acura TL that I saw on the internet. He informed me that that particular car was sold. However, he kept my contact information and contacted when he got more cars in. Because of his follow-up I have a great car. Thanks James.

djlee

Oct 20, 2009

I highly recommend this dealership. The staff was very friendly, welcoming, and considerate of all my needs. They took care of everything without any problems and was highly courteous throughout the whole process. I would go back if and when i need to and I would recommend to anyone I know who is looking to purchase an Acura vehicle. Also, the facility is well kept, clean, and they provide beverages too! =) It was a good first car experience for me. Thanks a bunch!

forouza2

Oct 20, 2009

Very, polite and very personable friendly service. It was my first time buying a car so I was nervous. But the staff was nice and answered all my questions and the dealership had great offers on lifelong service. The financing department made it easy to understand and straightforward.

Jen Mendelson

Oct 20, 2009

Stewart was a great salesman for us -- knowledgeable, smart, and really very nice. His easy going nature and his excellent knowledge about the Acura allowed us the space to make a good decision about a purchase like this. My husband and I appreciated his approach. The dealership is also incredibly professional. They are prompt and very helpful.My experience was excellent, and I would buy another car again there.

johnkaranik

Oct 20, 2009

These people are very friendly, customer focused and provide an excellent value for the dollar spent. You do not have the 'usual' car dealer experience here. Buying a car was a great deal more pleasurable than at other places. I will definitely return next time I'm in the car market and will recommend Chevy Chase Acura to my friends.

mdschuman

Oct 20, 2009

I worked with Chad Dorfman and was exceptionally pleased with his responsiveness, his demeanor and his overall work ethic and desire to make a sale. I went to a competing dealership to "check" Chad's work, but I was not as satisfied. Chad works hard and I would definitely contact him again in the future.

mjfacura

Oct 20, 2009

This is my second purchase from CC Acura, and my second one with Phil as my salesman. The dealership is beautifully run, and everyone there is always friendly and knowledgeable. I know Phil best, this being my second car from him, and he's a delight to work with. Always available, never too pushy, always eager to listen to special needs and issues -- he makes car purchase an enjoyable experience! I have already recommended CC Acura, and Phil, to friends, and will certainly continue to do so after my recent experience. (Let me also single out Joe Tomarchio, a friendly and supportive financial specialist, who made the transaction smooth and pleasant.)

doctaQB

Oct 19, 2009

Purchasing my vehicle was the first major purchase that I had made in my life. Mr Tony Cox did an outstanding job of not only making me feel comfortable, he held a balance between being a professional and making me feel like family that comes second to none. Mr. Tony Cox posesses a characteristic trait that usually does not exist in the automotive world called moral civility. He listened to my wants and delivered, and I am utmost appreciative to him for not just viewing me as a customer, but extending his friendship. I am extremely satisfied with my experience, and God willing, the next vehicle that I buy will come from Chevy Chase Auto Group.

Alina Goldman

Oct 17, 2009

I knew for a long time how good and reliable a car Acura was, therefore, when decided to get a new car I had no doubts what car to look for.I visited Chevy Chase Acura aproximately a month a go and was received with courtesy and profesionality by Mr Phill Buzilo. He answered my questions , explained with patience and gave me time and attention. He even went into the trouble to drive with me to my building to make sure that the new car will fit into my parking space! Greg was extremely helpful and courtiious during my visits and deciding process and so was Eve. I will highly recomend this dealership to friends and family - and am very happy to have delt with them ! I feel like I gained new friends or even caring family. Thank you all - Sicerely Alina Goldman

keithrmay

Oct 15, 2009

I couldn't have been more pleased with the quality of service I received from everyone I interacted with at Chevy Chase Accura. Larry Seiler was my Salesman and I found Larry to be very knowledgeable and friendly. The transition from trading in my old car to my purchase of the new vehicle was very effeceint. I will recommend the dealership to other interested buyers in the future.

Melisa621

Oct 13, 2009

I visited Chevy Chase Acura because of a 2006 vehicle listing on the Internet. I called to make an appointment and spoke with Larry Seiler who was extremely professional and very knowledgeable on the car. He continued to exceed my expectations for professionalism and did not pressure me during the process. Upon my return with my husband to see the car and hopefully purchase the vehicle we again received very good service and we were able to purchase the vehicle at a very fair price. We would recommend the dealership and hopefully will return for future business.

boupip

Oct 6, 2009

I had not made an automotive purchase in several years and my last experience was to say the least very bad. However this purchase was outstanding. I was treated very well and was slowly walked through every step of the process. I felt very good when I drove home in my new TL.

HilaryR

Oct 6, 2009

I just moved to the Bethesda area from out of state and was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the service department as it is in the basement. I am not a city person. But I was greated immediately upon arrival, was told what they would do, what it should cost and they also explained why they had to do some of theings they had to do. I expected I would get a phone call telling me it would cost a lot more. I did not get that call. But I was called when my car was ready and it cost less then what they had estimated. The brakes work great and they washed my car before I picked it up. Very good experience.

ealintner

Sep 9, 2009

We did not plan to shop at Chevy Chase as there are two dealers closer, but we stopped by because we were in the area anyway and it was worth the trip. The selection was excellent and we bought a car that day.Our sales rep Jon Rosenthal was very easy to work with. No high pressure tactics, very knowledgable about the product, and helpful in showing us how to use the features. Delivery of the car was near painless; the papers were all prepared for us in a timely manner and each one was explained before signing. Jon ensured everything was ready for us and spent considerable time setting up the personal adjustments on the car to our specs while showing us how the systems worked.We almost did not go back to Acura due to a poor experience at another dealer in Gaithersburg, MD, but no regrets and we are happy to have found Jon. We will recommend both Jon and Chevy Chase to others.

jjwheel1

Aug 8, 2009

It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, courtesy and expertise. It sometimes is "hit or miss" finding a good auto service department in the Washington, DC area, but Chevy Chase Acura is really good.Jim Wheeler

HarleyB

Mar 30, 2009

When in for regular service, Chevy Chase Acura told me that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I declined the service and proceeded to get a second opinion. Sure enough, all four of my engine mounts are fine. I will never return to Chevy Chase Acura.

Pathfinder81

Nov 5, 2008

I just purchased my second car (Acura TSX) from Chevy Chase Acura. I got a great deal with excellent customer service. I would highly recommend this dealership. Overall it was a great buying experience. Will do business with Chevy Chase Acura again .

daxenpax

Jun 26, 2008

We bought our TL at Chevy Chase because it's closer to our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the management at Chevy Chase doesn't care about customers at all.We have taken the car for warranty service, and the service reps are very nice and knowledgeable. They usually provide a loaner if the service will take much time, and they usually wash the car before giving it back to us.But we have had several service problems -- NONE caused by service techs or service reps. These problems have all been caused by Chevy Chase management. When we have had problems and tried to access management, we were completely ignored. I called multiple times -- with each bad experience -- and NO ONE ever returned my calls. Then I e-mailed the Service Manager and then the General Manager. The e-mails were never answered. I finally wrote a letter to the General Manager and apparently he responded by disciplining our service rep -- who did a GREAT job and had done nothing wrong!Of course the price for service is horrible. They're a dealer, what could we expect. But for the price we paid for service, we were entitled to great service, and we got poked in the eye.I would never buy another car from them -- even if the price was better. They do not deserve to be rewarded for doing such a bad job of customer service.

stevieque

Apr 20, 2007

I would never recommend anyone to this dealership. They had a customer appreciation week where you take in your car to have it inspected free of cost.This was a big mistake on my part as I found this service department is racist as I am a black person and if I was white I would be treated differently.They broke off my car antenna and told me a flat lie that it broke off while going over two speed bumps. However when I took in my car the metal covering the inner part of the antenna was already broken, we agreed not to wash the car as this would break the antenna off completely.Their explanation as to how the antenna was broken off completely was a flat face lie andwhen i pointed this out to jeff the service technician he laughed in my face and said there is nothing he could do and he had other customers to deal with ,so I ask for the manager who agreed that since the metal outside was broken then it was a matter of time before the innner part break.When I tried to show him that the inner part took alot of force to break and that the technician may have tried washing the car causing the breakage he disagreed and told me there is nothing he can do. If this is how chevy chase shows customer their appreciation then I think they should not be in business. Because I was so irate they claim I was shouting and I should go outside in the cold. If you want good customer service this is not the place to go.

acuradriver

Apr 12, 2007

My initial contact in this dealership was Bobby Keller. I called because they had a great deal on the car I wanted but there was another dealership further from my home with the exact same model, only it had less miles and it was about $2,000 cheaper. I contacted Bobby and asked him if they thought they could match this price. He couldn't give me a direct answer over the phone so I drove an hour to the showroom. I negotiated the price I wanted and then I was approached by Jeff Solomon, the Finance Director. He "pre-approved" me for the car and told me that because I had good credit, my interest rate would be 4.9% since that's the promotional Acura rate across the country. I left a down payment to hold the car and drove my hour home.I returned the next day with the rest of my cash down payment expecting to sign my paperwork and leave, when I was informed the rate of 4.9% wasn't even available from Acura on that model. The sales manager of the dealership, Brian, backed up the fact that I was misinformed about the interest rate. In my opinion, the Finance Director who has supposedly been in this business for "over thirty years" should know damn well which models support the incentive interest rates.At this time, Jeff was not working and I was working with Jamey Saturn, who was wonderful!!! I was furious due to the fact that I was lied to and Jamey was nothing but understanding. I explained that I had been up front and honest the whole time about what I was expecting and I didn't get the same in return. No one will convince me that this was not done intentionally. I believe Jeff knew if he told me my real rate that was available to me for that vehicle, I would have never have driven another 175 miles to come buy the car. I also believe he thought I would just take the higher rate after being misled and buy the car anyway. HE WAS WRONG. For the next hour, I will admit, I lost my cool and became very apalled at the situation. I was infuriated that a business would back this degree of misinformation and make such a feeble attempt at salavaging the customer service I was owed. The sales manager never once returned during the whole hour and a half that I was working on my financing. He knew I was severely disappointed in the company and he mde absolutely no attempt to make the situation any better for me, the customer.Luckily, this dealership employs people like Bobby and Jamey. Jamey bent over backwards to make sure I was given what I was promised. Finally, after about 2 hours and four people involved, I was assured the rate I was initally promised. In the end, I purchased my car.... but look what it cost me, emotionally.I will NEVER purchase, nor recommend anyone to frequent this establishment. If it were not for Bobby Keller and Jamey Saturn, this car would still be sitting on their lot. I cannot believe the degree two employees had to go to just to have a Sales Manager back misinformation his Finance Director provided. I am an Account Executive for a Fortune 100 company and I wouldn't even dream of treating one of my clients the way I was treated. I cannot believe a business that brands the worldwide name, Acura, is allowed to be run this way. I'd like to thank Bobby and Jamey for making an awful situation a little easier on me.

Tamiiy

Aug 15, 2005

I purchased my TL from Chevy Chase Acura in July 05. I'm very happy w/ the car minus a few things that needed to be corrected post taking delivery. However, Chevy Chase Acura has been nothing but positive and responsive in correcting the issues.Julie Holober is the sales person I dealt with through the purchasing process. She is indeed the nice car sale person I've ever met! She made the process pain-free and pleasant even through my complete wishy-washiness of trying to figure out exactly what it was I wanted. If you go to this dealership, ask for Julie!Granted having a service department that isn't open on Saturday is a bit of an inconvenience. I haven't had to have any major service done thus far... I'll post another review when that time comes. So far, so good! :)Thanks Chevy Chase Acura!

Roger_Wilco

Jul 6, 2005

The buying experience (2004) was fine--no complaints--and the price was good.<br><br>But I've now made a total of six phone calls and two Internet visits (charming blank black screen!) trying to arrange for a regularly scheduled maintenance for my Acura. I left a message and got no return call after a week; called during business hours several times and got no answer at all; finally got an operator (for Chevy Chase Chevrolet, at the service number listed on the reminder postcard I got from Chevy Chase Acura), who tried three different extensions to no avail; and ultimately wound up with a voice mail system that required me to input the letters of the name of "the person I wanted to speak with." And, no, I did not input "F-U".<br><br>I'm not looking for the dealer to act like I'm their long-lost rich uncle or the King of Hotzeplotz. I'm just hoping for a little efficiency, and I'm getting the impression that this dealer might not be very serious about its service customers.

happyowner

Apr 25, 2005

The deal that Chevy Chase Acura offered me was great, but I did not enjoy my experience with Steve. He had an attitude in our interaction, raised his voice at me in front of others, and was very disgruntled when I finally went with another dealer. My recommendation: stay away from Chevy Chase!!!

TL6SPD

Apr 2, 2005

I sent emails to dealerships within a 200 mile radius asking for their best price on a TL. Several would only speak with me on the phone, while others gave me a price via email. The best one came from Chevy Chase and included the dealer destination charge. The only additional fees were taxes & tags plus a $100 'processing' fee, which beat the $400 fee charged by my local dealer. When asked about additional accessories, I was given a great price on those too. We were prepared to walk it if once we got to the dealer they tried to to up the price, but the only thing extra they tried to sell was the obligatory extended warranty, which we turned down. <br><br>I recommend using the internet to find a car if you are willing to travel some distance. You get a feel for the dealership and you can hopefully avoid a lot of the game playing.