Used Cars for Sale at Chrysler Dodge Jeep Ram of Franklin in Franklin, TN

Nicole Calvert

Aug 25, 2021

So sad to write this review. I have often had my oil changed here for several of my cars. I have even referred friends to buy cars here. Yesterday I had my car serviced and today I notice my heat (that was working yesterday) is not working today. Reached out to the department, the manager, and assistant manager. No word from the manager (which I noticed is not Will Daly anymore) or the assistant manager. After reading reviews it seems a lot has changed here. I did not receive a report stating they had checked my car over, my car does not have the mileage sticker so I hope my oil really was changed, and now I cannot get anyone to get back with me. Long story short I work hard for my money and will not return to this location. Judging by previous reviews I am not the only one. So sad about what I thought was a good company that took care of their customers. Hopefully my heater is the only problem I experience.

Carrie Bradtmueller

Jul 3, 2021

While traveling through, our electronic dash display went out 15 min from their location. They fit us in, kept us updated as things progressed, and got us back on the road after a few hours. Our Service Advisor Brian and the Service Manager Carl were exceptional. Very customer oriented. We felt like they truly cared about our situation. The dealership owner was cooking out for the employees and even invited us to eat. Everyone helped make it a great experience.

corey lounsberry

Jul 24, 2021

My friend took her brand new car in for an oil leak. Less they 3k miles on vehicle. When it was picked up still not fixed. Two wheels were left loose and the passenger rims heavily damaged from being curbed. Would not replace rims or take ownership for the problem. Management and owner did nothing besides have someone repair the rims. Would not trust this establishment with a go kart. Hope no one else gets treated so poorly

Willing Howard

Sep 14, 2021

2 hours & 40 minutes to get an oil change after I showed up with a previously booked appointment for 9am. It's a bummer purchasing a brand new truck less than a year ago, and then experiencing the lack of care for customers after the fact. This was not the first time I've been I've been disappointed by the service department, just the latest...

Leticia Hernandez

Sep 18, 2021

Nick Kozlowski is a great salesman! We had a wonderful experience and he helped me get into my jeep rubicon. Thank you so much!