Used Cars for Sale at Ciocca Ford of Quakertown in Quakertown, PA

JIM43050

Nov 28, 2016

This is by far the best buying experience I have had. The staff at Ciocca Ford were very friendly and easy to deal with. This was also the first "No Pressure" dealing I have ever had with a car salesman. Our salesman, Andrew Bowman, was very friendly and knowledgeable on the product he was selling. He want out of his way to make sure that I was able to "test drive" any vehicle I had an interest in.I left the Ciocca Ford, that day, with my new Ford Escape Titanium. I love the vehicle and all it's options.There is only one out standing item. On their "We Owe List" I'm waiting for the crossbars for my roof rack. We'll see how long it takes to get them. If it were me selling the vehicle, I would have taken the crossbars off another Escape on the lot.

PAULXP

Nov 28, 2016

excellent service experience- will be back - scheduling was quick and easy - work done right and finished on time - truck runs great again - service advisor was knowledgeable and helpful

PVHSCUBS

Nov 28, 2016

Mike Kardane in service was very helpful. I bought this truck from Ciocca last week. I was told by the salesman that they put it through their "shop" and inspected it. Did front end work ball joints and brakes. But never bothered to align the front end. Pulled very hard to the right side. So no problem, I was willing to pay for the front end alignment. Turns out the tires have bad belts and the front end needs a major camber replacement kit. Should have been done before the truck was offered for sale. Plus even though they passed it for state inspection, many things weren't legal. The roof clearance lights didn't work. Wire wasn't even hooked up. Tail pipe fell off after 6 miles. Seems they tried to weld it back on but it was just to rusty and shot. All shocks were bad. So even though they put it through their shop, many things were still wrong with this truck. Should not have PASSED state inspection.

DENNIS

Nov 25, 2016

Comfort in buying a new vehicle is what keeps me coming back. "Big Mike" who has been my buy guy since the first purchase on up.I must drive him nuts at time helping me research and I mean research the best deal I can getand from the gate it is always the best deal.We have purchased in the last 7 years3- expeditions1-explorer2-F150's1-chey cruze2- used carsnot to mention my son purchaed1-explorer1-fusionYou just gotta love the Ciocca Team !!!Dennis Salvi

DCAZARRUBIAS

Nov 23, 2016

Again very good service, very personal and very good mechanics with my truck. When I pick up my truck ran so much better after the recall was fixed. Along with the other small noises that they fixed but I can feel in very good hand with their service.

MICHELLE.OBRIEN87

Nov 23, 2016

Although I had to wait two hours for an oil change, Tim was exceptional to work with. He apologized for the delay and offered to comp my tire rotation for the trouble. While I wasn't happy about wasting a Saturday morning in the service department, the customer service I received was great.

RJHEFF

Nov 23, 2016

The service and courteous reception I received from Tim was outstanding. My SUV was finished in a timely manner with all services satisfactorily completed! I will return for future services/repairs!

Angie & Joe

Nov 21, 2016

Mike Kardane outdid himself, service was good as always but Mike went way over my expectations on my yearly wash. My 2014 Escape looked like new when I picked it up and he even had stains on my rear seat removed. he is the reason I will look for another Ford for my next vehicle. Please thank Mike for me. Angie Davis

JACK17

Nov 21, 2016

Manager was very attentive. Friendly atmosphere. Waiting are was inviting. I like the fact that they check out the vehicle thoroughly besides the type of service that is scheduled.

DKHILBERT

Nov 18, 2016

No pressure just helpful suggestions before the sales. Accounting explained the purchase options and defined the advantaged and disadvantages of purchase versus lease. After sales help and thorough training of the Sync system was exact and appreciated since I was moving up from an eight year old car with few electronic accessories.

headhunter47

Nov 18, 2016

I was updated in a timely manner, Work was performed professionally, and I was treated well by employees. Mike went above, and beyond to show me tires, and prices.

JMS3S

Nov 18, 2016

my truck need some work for inspection, ( which i knew ) Paul at the service desk gave me great service! told me about the parts, the coast and how long it would take. He was right on with it all! He is a great man to deal with there

fordtruck

Nov 17, 2016

We had our truck in for the 90,000 check up, in hopes to keep our 2005 F250 running & running well for a long time.

steich1850

Nov 17, 2016

My ford assistant, Paul was absolutely fantastic I handling my situation. He took care of the warrantee issue with my truck mirror and things were fixed in a timely matter. Thanks Paul in Quakertown. Rick steich

BIGCAL1226

Nov 16, 2016

I brought my truck here and have it serviced here after a nightmare of service at other dealers on my F250 it is worth the trip from Philadelphia. Paul Wehner and his team are Great! CalvinGamechangerz Inc

C.STEVENS1

Nov 16, 2016

Matt D was our sales rep and Caleb handled the paperwork and both performed above and beyond the excellent mark. I would recommend both for anyone looking for auto's!

Energi Buyer

Nov 16, 2016

The battery on my 2017 Fusion Energi Platinum went dead while I was on vacation and it sat in the garage on charge. The charge unfortunately only charges the batteries for the electric drive rather than including the car battery itself. Ciocca Ford of Quakertown was extremely friendly and helpful in tracking down the problem and getting resolution. The only thing that was lacking was I asked for how to setup the car for towing behind a RV and was given a Wrecker's Towing Manual, which was not helpful at all.

MNEYHART

Nov 16, 2016

My 2013 Ford Escape had been in the previous day for assessment of the low tire pressure light and an oil change. The dealership was accommodating in scheduling me in on the same day as my request. I was advised that there was a nail in my tire which "good news" could be patched and the tires would be rotated. The next night wile driving on a highway the tire blew out and within seconds of the noise and the tire pressure light coming on the tire was essentially shredded. The vehicle had to be towed since it was impossible to remove the bad tire and change it since it had apparently been replaced the previous day incorrectly. The dealership refused to accept responsibility for an "error" and wanted to charge me an excessive amount of money to perform work on what was a result, in my opinion, of an error on their part the previous day. I did end up paying for the new tire and still feel this was not justified. At this point I do not have confidence in the service and feel my personal safety is not being considered or respected.

CRAWFAM912

Nov 14, 2016

I was upset with my experience. I came in with an issue with a clicking noise while steering. The problem was identified and the parts ordered while I waited. The service desk representative was very helpful keeping me appraised of the progress of the repairs. I was told that the repairs were complete and I was ready to go. I went out to the car and drove out the parking lot and the noise was even worse than original. I brought it right back and the mechanic confirmed that the problem was not fixed. This time he found another major cause of the problem.My major issue besides being stuck for over 4 hours was that it was obvious that the initial repairs were not checked out before giving me the car.

PCACCESE

Nov 14, 2016

While I was treated fairly by service, my 2016 Ford Fusion with 9000 miles was towed to the dealership. Throttle had to be replaced and car acted up while my wife was driving on a busy 4 lane highway during rush hour. This exact situation occurred with our 2010 Ford Fusion and my daughters 2015 Ford Explorer.As a result, I will no longer trust Ford and will never purchase another Ford vehicle.

UMDEBBY

Nov 13, 2016

Tim Adams was very professional and solved our problem with odometer!!!!We received our vehicle back Cleaned inside & out!!! Thank you Tim Adams for your service!!!

GPURCELL244

Nov 10, 2016

As usual customer service was excellent! Technicians diligently worked until the problem was solved. Let's hope that this vehicle is finally fixed! Thanks to everyone at the service center for all your help, it is much appreciated.

PLINS8

Nov 10, 2016

I was in for an inspection for my Ford Fusion and I had other things done that did not need to be done for inspection. I am a women who does not really understand car lingo and they took advantage of me. I usually wait. I did not think I would need anything done for a new car. I usually have my husband be contacted. I thought all this needed to be done sounded important. Highly overpriced too, Filters not needed and the rotors machined. It will probably new new ones after this.

Justaguy

Nov 9, 2016

Orlando and Jimmy were great to work with. I knew what truck I wanted and had a time crunch. They got me my truck and got me on the road quick, fast and easy.

ROZYBLUEEYE98

Nov 9, 2016

The work was done fast and efficient It was a Good Experience.I needed Tires and an oil change and I got new viper blades.

BUDD.CHIAVETTA

Nov 8, 2016

The advisor was polite and informative and work was performed in a reasonable time. Service area was clean and comfortable with coffee at no charge. Thank you!!

LCENTENO0

Nov 8, 2016

My truck had a small vibration when going over 60mph, instead of just assuming it was the wheels that needed balancing they did a thorough inspection and even test drove the car to make sure it was not something else. did a fantastic job with the balancing, now my truck drives like a dream. Thanks to all the people that work there, starting with Mike always very attentive and willing to serve, and the technicians that really know their job.

MelissanewSUV

Nov 8, 2016

Finally got my first SUV thanks to Andrew Bowman for finding it for me and making everything work out I'm very happyI will be using them for all my vehicle needs

LTKEN

Nov 7, 2016

On friday 11/4/16 my wife and I hit debris on route 309 and slashed open our tire on our new Ford Explorer. We were pressed for time and are new to the area from New Jersey. Paul Wehner looked at are tire and showed me the damage and asked could I leave the vehicle and I explained we could not. He then stated they had a tire available and would squeeze us in even though they were busy. Less then an hour later we were on our way. It was a very satisfying experience and left my wife and I feeling good even though we had to buy a new tire for a 8 month old vehicle. Great job Paul!

WAGS817

Nov 7, 2016

Car had to be towed in. Determined fuel pump was faulty. The fuel pump was replaced and car is running fine now. Car only has 68,000 miles. Maybe I need to use it more instead of just sitting in my garage. Suggestion was made to replace the battery. I had them install a new battery.

LPOGWIST

Nov 5, 2016

I bought a new truck. I did not go to the service center yet. The sales person Andrew Adams was very helpful . It was a good experience .

Ciocca Ford worst dealership

Nov 4, 2016

I bought a 2005 f250 crew cab powerstroke from this dealership and they inspected my truck I bought 5 days prior to me buying it and I told them on test drive it had warped brake rotors they were supposed to give me a "we owe you repair documents to fix it" but when signing all the paperwork at purchase I didn't notice they wrote on it no repair will be done I didn't notice while they were feeding me paper after paper to sign. I contacted nick jenney financial guy who is a total useless piece of flesh. Basically I took it to my mechanic and he drove and inspected the brakes and said it should have never passed the safety inspection and ciocca Ford mechanic put a new safety inspection sticker on it. The brakes pulsate so bad and shimmy so bad it shimmy the steering wheel also. So I took it up to service and the other useless piece of flesh Mike Minniti drove with me in the truck as he is driving it he says oh yeah I feel it but we don't fail for warped brake rotors I said you kidding me no repeatable inspection station would of passed this it would have failed. So I said your gonna fix it correct and Mike Minniti service manager said no they will not. They are the biggest piece of shit Ford dealership so I have to go and file a civil suit against ciocca Ford in court. So that I can get my money back and suew them in court because they sell junk I advise all people looking for a new or used car or truck to look elsewhere then here. As for the mechanic that inspected the truck and should have failed the truck for drive ability safety issues I will suew him too in court and I hope that I get his inspection liscence revoked for the rest of his life and can never work as a mechanic again. I will Perdue this in court and hold every single person involved in the inspection of this unsafe truck. See you in court you pieces of shit ciocca Ford employees and to Mr. Ciocca you should be a shamed of yourself to slow to let your scumbag manager operating your stealership. I will make sure that I tell everyone I know that is a ford enthusiast and Ford buyer to go to chapman or Fred beans Ford and I will never buy from your stealership ever again. But your employees reflect the kind of theif and person that you are you should be ashamed of yourself. I hope that maybe Mr Ciocca reads this review and redeems himself and fires those pieces of shit that are giving his stealership a bad name. Cause if I was him I definitely would. Thanks a hell of a lot ciocca Ford you suck so bad it's pathetic.

jdicaro

Nov 4, 2016

At Ciocca Ford they are always friendly to assist the customer for whatever the Ford car needs are Hassel free , friendly service with timely repairs. This is the place to take care of your Ford automobile

CUTEZY2790

Nov 2, 2016

After running over a spike and blowing out my tire in Quakertown, I walked in," without an appt". I just purchased my vehicle in June and thought maybe it came with some kind of coverage, They are a very busy sevice center. After speaking to Mike, He explained if it was patchable it would cost 35$. After waiting 45 minutes he came to me and said it was not fixable. He said I needed a new tire. Which then turned into 278 $. The whole think took 2 hours. They fit me in and I did appreciate that. Again they are a very busy service center. I do not recommend anyone coming here without an appointment.

WESSNERDM

Nov 2, 2016

We found the employees of the dealership to be very professional, friendly, and accommodating. They couldn't do enough to make sure everything we wanted in our truck was completed, so that we could drive it home on the same day of purchase. All three of our cars have been purchased at Ciocca!

TSD131

Oct 31, 2016

Great customer service. They were able to get me in on a Saturday to replace my tire. I would recommend this dealership to friends and family!

JenPF

Oct 31, 2016

I was told my oil change would take 45 minutes. It took just shy of 2 hours. I wouldn't care if it was 2 hours if that was the amount of time you told me up front.Also I had free oil changes when I got my car. One person tells me I don't have any and makes me pay, the next visit someone tells me I have them and its free. Again, I wouldn't care one way or the other but it would be nice to get a consistent answer.

kevinjmc06

Oct 31, 2016

Worst dealership and service I've ever had to deal with in my life. Definitely don't put there customers first and try to make you pay for stuff that they supposely already fixed

NANCYANN.SMITH

Oct 31, 2016

I dealt with Mike Blackmon who was very knowledgeable and professional. Due to our experiences with Mike from prior sales on other vehicles we also recommended him to others. Caleb in Finance was helpful and knowledgeable as well. Our experiences there have always been positive.

DHAWKINS1140

Oct 27, 2016

Service was performed in a timely manner and everyone was very courteous and helpful. I would use this dealership again and also refer family and friends as well.

Joe Powers

Oct 27, 2016

We have had our Winnebago Motorhome (Ford F53 chassis) serviced there several times. Dealt mostly with Paul Werner who was great. Got the work done very timely. Really thorough printout of what was done. Very professional overall. We'll definitely be back.

SMCGEEHAN

Oct 27, 2016

I deal w Michael Kardane and he's the consummate professional, yesterday I popped in for " the works" on my fleet vehicle and as always he gets me in and out w no issuesAlways a pleasure dealing w Michael

TTRACEY2

Oct 27, 2016

Had to make an emergency appointment on a very busy Monday for them. Not only did they squeeze me in but they took me home & picked me back up. Mike Kardane knows how to keep things moving while things were crazy without getting flustered. Greg, my "chauffeur" was very professional & a very nice man. They made what started out as a terrible Monday into a positive experience. Thank you!

WAYNE.HUNT

Oct 27, 2016

Ron Grigg is the best salseman I have ever had.I would reccomend any one looking for a new car or truck to go see Ron.

RLARGOZA

Oct 26, 2016

The team at Ciocca Ford (Matt, Caleb and Chris) created the best car shopping experience I could have wished for. There was no hassles or pressure just straight up excellent customer service. I would not hesitate to shop at any Ciocca dealership!

PNONEMAN

Oct 26, 2016

Very friendly and great to deal with on 2 warranty recalls. Mentioned other issues my car had but were not pushy! My first time at Ciocca and will use again.

679SANDY

Oct 24, 2016

I took my car in for inspection and oil change, my bill was $131, I was happy, not for long, went out to my car to find the fan blowing full force, took it right back, told them it was not doing that when I came in, the service man was nice, but it till cost me $357 for something that was not wrong when I brought it in. now I will be afraid to take it there again. how can you go in for one thing, and have more trouble when you leave than when you came in.

ALLENB7895

Oct 24, 2016

They are so friendly and nice to work with. They explain everything in detail. I could have asked for a better place to get my car serviced.

NICHOLE.GERVAIS

Oct 24, 2016

Albert was very patient and accommodating. He helped find the best option for me. I appreciate the time and effort that he put in to help me in my complicated situation.

BILLIGTKN

Oct 23, 2016

Where to begin....I was looking for a vehicle, did not buy from Ciocca. Could not negotiate a deal. Bought from Fred Beans (FB). BIG MISTAKE!! After driving vehicle noticed "wobble" front rt tire. Took it to FB, Basically got run around after three times of driving down there they could not figure out what the problem was, but it was safe to drive. I should not worry. WHAT..I take my grandbabies in this vehicle. So I went to Ciocca in Quakertown. They found the 1st problem right away, still "wobble" dug deeper found 2nd problem. Still not right. Mike Kardane very patient with me. I'm Pa Dutch, have a little temper. So now I meet Mike MInniti. Could not do enough to help me out. (I gave him a little of my Pa Dutch, too.) Still feeling "wobble". Seth, the mechanic, helped also. FINALLY, everyone drives it, sends info to ford and ITS FIXED. THANK YOU THANK YOU THANK YOU.I will never ever recommend FRED BEANS to anyone. I figured out that this vehicle must of had a lot of problems when it was sold to me, but I was not informed of. And I am sure it was in some kind of accident based on all the specific problems that were fixed by Ciocca. But of course I can not prove it. But I still blame FB for selling me a supposedly certified vehicle.(I have some very strong Pa Dutch words here, but can't spell them, I can only say them.) But so anyway, back to Ciocca. Mike M, Mike K, Tim and Seth thank you for your patients, understanding, hard work and perseverance. You are definitely my go to guys for all my vehicle needs.And I feel very safe driving my grandbabies in my FORD.Thank you.Very sincerely,Kathy Billig

DUTCH1622

Oct 21, 2016

They did a great job and in a timely manner :) they always try to keep me up to date with anything they see that might need repair !!!!!

KATHLEENKERSTNER

Oct 21, 2016

We brought our Flex in to Ciocca Quakertown PA recently. They did an awesome job with what needed attention, Tim in service was very accommodating with a loaner, very courteous, and attentive when telling him what issues we were having, very professional, nice crew from Tim, to the receptionist, to the nice girl who arranged the loaner!

PERRY151

Oct 21, 2016

Great new car buying experience , Matt was an excellent salesman to work with. I am an seasoned buyer and don't give many reviews but wanted to because it was such a positive experience at this dealership.

2012_F150

Oct 20, 2016

I came in because my truck was ending its warranty period. The shop looked over the vehicle and handled the outstanding issues. I had my truck back the next day.

GIN

Oct 20, 2016

I came in to test drive an Escape on a Saturday,my husband couldn't come make it. Matt was very helpful he suggested we drive to my house so my husband could see the car. Between Matt & Caleb they made it a great car buying experience! Matt made sure the car was ready for me while Caleb & I did all the paperwork!

HBCMISS

Oct 20, 2016

Mike Kardane did every thing so I could get my car back quickly. It was needed to daily take my wife to the hospital for treatments. The loaner I was able to use was a GREAT help.

Rich79ta

Oct 20, 2016

I have always had great experiences with the service at Ciocca. I have never had a disappointment with the service, Everything is done when they promise and exactly as stated. I even bring cars I did not buy at Ciocca here for service.

x86data

Oct 19, 2016

Mike K. is the most pleasant service representative I ever worked with. The service has been done on time and without a hitch. What a pleasant experience it has been. Highly recommend the Quakertown service department.

rf16

Oct 18, 2016

In the year that I've had my car so far, every employee at Ciocca Ford of Quakertown has been amazing to me. Even when I was in the service center for just an oil change. At my last visit I received the same excellent care. These guys are great in the customer service department.

cgretz

Oct 17, 2016

Regular service scheduled and performed as expected, on time. Noticed an error on the invoice for "Misc Charges". The fine print says it is calculated as 0% of parts and labor, not to exceed $0.00 for shop supplies. I was charged $11.90 for "Misc Charges". When I visited the service department for an explanation, they showed me what it was made up of and I accept that, but the fine print said "not to exceed $0.00. They understood my concern and gave me credit on my next visit. That was a fair settlement.

DROSARIO440

Oct 17, 2016

Every time I go over there they gave me service with a smile and fast service not waiting too long and they always explain in detail by detail what got done and what needs to be done and I like that! keep up the good work guys!!!!

WITHEROW212

Oct 15, 2016

I was fairly particular in what I was looking for in the car, Zach and Ag did an excellent job of locating my car for me. They were professional and friendly and I'm very pleased with the car they found and the price! I also want to thank Caleb for clearly reviewing the maintenance program so that I could choose what would best suit my needs.

ELONG152

Oct 13, 2016

Excellent job on my vehicle customer service was great and service time was again excellent I would recommend this facility two friends and family thanks

IRVM

Oct 13, 2016

I needed an oil change, called and got an appointment quickly. The day of the appointment, my vehicle went in for the service and was out faster than the given expected time. The job was done right and the personnel were eager to help and answer any questions that I had.

JFELICIANO0

Oct 12, 2016

Took there time to get me best deal, and great rate and low payment they were very patient with me and the whole deal...Thank you so much Bargain Corral...

BETTE

Oct 11, 2016

Good price, friendly people. Low pressure, nice, lengthy test drive. Got me the vehicle I wanted at a good price. Would recommend to family and friends.

JBURKE164

Oct 11, 2016

I'm not the easiest person to deal with. I have high expectations of people I do business with. Mike Blackmon and the management of the dealership went above and beyond to make me happy. I highly recommend Ciocca Ford and Mike Blackmon......

RPTRAUGER

Oct 11, 2016

When i noticed the check engine light on and called they were able to get me in th next day. This was a relief because indid notvwant ro possiblepossible damage the car it was fixed in a day.

yourgirl18222

Oct 10, 2016

first off it took way to long, I had an appointment for 11 am and at 210 my car was finally done. Most importantly the cost for an emission test was twice what I normally pay. A bit extreme.

bcoyle59

Oct 10, 2016

Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up!

GPURCELL244

Oct 10, 2016

Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I started before it went in for service even after it was reprogrammed. Disgusted with Ford not the service I received, in fact today it seemed worse than it was before it was reprogrammed!!

JMORRIS208

Oct 10, 2016

I gas a problem with my 2010 f-150. They gave me a next day appointment and as soon as I dropped it off they explained it would be here for a while. They got me on a rental and truck was fixed the next morning. Thanks

DICKF0

Oct 7, 2016

I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work done.

owler98

Oct 6, 2016

So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warranty. Once in the shop, the warranty work was performed free of charge but I was also told my truck needs over $1000 in work. Most of that work consisted of a 60k mile preventative maint. What hurt the most is not even 9k miles ago, I had an oil change and was told the left rear brake calipers was hanging up. I was told that the brake wear was even but I needed to spend $100-$200 for a cleaning job since the pads had over 80% wear left in accordance with state inspection guidelines. I did so but also asked if the right was checked. I was told the right was fine. Now all the sudden, the right side now needs work and the brakes need to be replaced. Now, I don't own a mint and I consider myself to be rather savoy with mechanic work so I normally do work like this on my own however I just don't have time right now so I let them do the work. I guess my problem is the fact that in trying to minimize wear and tear on my vehicles, I went the extra mile to make sure my vehicle is safe and was either lied to or someone didn't perform a full inclusive safety check. I bought this vehicle used 10 months ago from ciocca and it's been a problem child so much that I will never buy a used vehicle from them again. The previous owner smoked and they masked it with scents telling me no one smoked in it. I will say I have bought two other vehicles brand new and never had a problem. The service desk people are great to work with but I am questioning the shops performance.

ANNELIESFRANZESE

Oct 5, 2016

Friendly, informative, reasonable prices. They went out of their way to provide what I wanted. Location is convenient. Service was fast. Overall it was a good experience.

Rjones4621

Oct 5, 2016

We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to find a full service garage. I stopped at Pep Boys first but they could not take us for an hour and a half. Next I stopped at Ciocca Ford. The service manager Mike Kardane went out of his way to assist us. He said it being Friday and the end of the month they were very busy but they deal with emergencies on a daily basis. He could see we were upset so he pulled a technician off a job and got our car in right away. They changed the tire and put on the spare and we were soon on our way. We called the hospital and explained our situation to them but they said no problem. So we were very thankful for the courteous and prompt service from Ciocca and Mike Kardane!

YUKONGOALIE1

Oct 3, 2016

Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and difficult to mount tire size, 19.5, however I fail to see how it could take nearly 2 1/2 hrs to mount and install 4 new tires. I have had good experiences at Ciocca in the past, unfortunately this was not one of them.

AB110

Oct 3, 2016

Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car at $30/day, and last but not least the courtesy of everyone at the dealership.

drlone1973

Oct 3, 2016

They got me in right away without an appointment which was really nice I really liked that. Everyone was real helpful. Free coffee and water was nice..Last time I was there they had donuts.Sometimes they have soft pretzels.

CKENNEDY2

Oct 1, 2016

I came in a day before and ask if they could fit me in for my first oil change on my truck for the next day and Paul at the desk gave me three times and I picked one. I ask how long it would take and if I could wait, my truck is a diesel and takes more then the normal truck. he gave me a time line and the day of the service they hit the time line with out waiting any longer. I had several questions about future service on my truck and he answered all and explained what was needed. i am vary please with my experience at the service center.

CHUCK.PEDANO

Sep 30, 2016

All the folks at Ciocca Ford were excellent to work with. I have bout dozens of vehicles from them over the past 15 years and they always exceed my expectations.

FRANKDAWN3

Sep 30, 2016

This is our second visit for work on car. They again were very courteous to us, through the whole process. I plan on coming back in the future.

SHAWLUCK

Sep 30, 2016

The whole staff from Mike Minnitti, Mike Kardane and the techs take the time to talk with customers and explain in simple terms any problems that are encountered with service. They are thorough and professional, suggesting areas to be watched for any future service needs. I have consistentlybeen very satisfied with the service at Ciocca. You are a person here , not just a customer.They take time to ask on driving habits and usage to better determine areas to be checked duringservice procedure.

TTAVIVIANO

Sep 29, 2016

The service continues to be good the technicians and managers are very congenial. A couple of things and these may be beyond the control of the managers:1. I called last Thursday and expressed safety concerns due to the noise and asked if I could bring it in for a ten minute analysis just to let me know that it was safe to drive. I was denied and the earliest he could see me was the following Monday. I drove the weekend not knowing if the car was safe. Maybe if you could free up a person in instances like this just to give the driver piece of mind while waiting for an appointment.2. I was quoted in the $300 dollar range but the bill was over $500. Maybe impossible to nail the price down a little closer I'm not sure.

ARN.EISEN

Sep 29, 2016

Mike Kardane went above and beyond what was his normal day. He made sure all the problems with the car were being addressed. He went way beyond what he had to do and got ALL issues corrected and most of all he stayed late one night to make sure I had a loaner car for the warrantee work he instructed the technicians to accomplish. I thought I would be charged a small fortune but only had to pay for about 1/2 of the work that was done. I couldn't believe my eyes when I saw the final bill. The extended warrantee was a blessing and the fact that he and the technicians performed all the work at that time instead of waiting for the car to break down again, blew my mind.This IS the place for my service needs and Mike Kardane was a fantastic Service Advisor.

NURSEDI654

Sep 29, 2016

The staff at Ciocca Ford Service Center have the customer's schedule and complete satisfaction as their top priority when you bring your car into the center for its regularly scheduled maintenance.

JPLACESR

Sep 28, 2016

Went in for The Works oil change everything went smooth was out in under 1 hour. Tim my advisor was very friendly and knowledgeable about service needs

JTFOX3

Sep 26, 2016

Called for an appointment for an oil leak. They told me bring it in. Dropped it off. Picked it up a couple days later, no sweat. No cost to me, all warranty or recall work. Easy as pie.

LONGRANGE78

Sep 25, 2016

I'm not a big fan of dealerships in general when buying a vehicle, but Ciocca was about the best I've dealt with yet. I would buy here again!

Steveneal

Sep 23, 2016

I started out a month ago looking for a used pickup truck. I stop in to look at some 2014 f350. I spoke with Matt sales representative, was a great experience. Super nice not , low pressure, very knowledgeable of what he was selling. Search many options for financing. By the end of the day I had a new pickup. I had such a great experience, I went back a month later to buy my wife a brand new f150. They did not have the color she was interested in. Matt look high and low, far and wide for the right one. Pretty sure most of the north eastern US. They found the right truck brought it in and took great care of us again. 110% above and beyond what the needed to. Thank you , I will See you on the next one!!

WDEWALD

Sep 23, 2016

I was having trouble with the transmission on my ford truck f150. I took the truck to Ciocca service and they diagnosed the problem. The quote for the transmission replacement was fair and the repair was done on time.

gswetzel

Sep 22, 2016

My truck had multiple suspension problems which were accurately diagnosed and repaired by the Ciocca service center. The manager Paul helped in getting the extended warranty to cover the repairs. They took good care of my vehicle.

NGEIST

Sep 22, 2016

My service advisor was Tim Adams. He was very easy to work with and answered all of my questions completely. The service was completed at the promised time and seemed to be cleaner than when I dropped the car off.

LIZHANNA22

Sep 21, 2016

My service writer Tim was awesome to work with! He was caring, efficient, and very knowledgeable! I would highly recommend Tim and Ciocca! I was very happy overall with the service I received!

ricsop1

Sep 20, 2016

I brought my Fiesta in for a problem I was having. It turned out to be a transmission problem. Luckily my car only had 32,000 miles and was still warranted. I was also told my car had a recall for the locks. Mike got me a loner car so that I would have a car to get to work and home. I work in Quakertown and live in Plymouth Meeting. Mike called me in the morning to let me know my car would be ready that day. He also made some suggestions regarding other work that was needed on my car. I took his recommendations and had my breaks done. Tires to be done on the next services call. I was so happy with everything. I will always bring my car to Ciocca Ford for all of my service need. I was treated respectfully by everyone in the shop. I have great confidence in Ciocca and this is now the only place I would ever bring my car for service in the future.

Roop Kashidas

Sep 19, 2016

Excellent representation with a courteous staff. Issues explained effectively for future service. Waiting area is very clean and presentable with extended seating and snacks provided. Service provided timely with limited waiting time. Deserving of reputation earned.

RENEE24

Sep 17, 2016

My Focus was in for a problem. It also had two recalls, so they took care of them also. I received a call from Tim that my car was near inspection, and asked if I wanted them to take care of that while my car was there. Thank you to all.

Lynne W Yurgel

Sep 16, 2016

Tim advised me of costs and what was needed to fix my Ford Focus. Car was ready in a timely manner and my concerns were answered in a concise and understandable way. Thank you Ciocca and tim

Plebani

Sep 16, 2016

We were not intending on purchasing a vehicle that evening, however, they gave us a good deal and expedited the process. The employees we dealt with where courteous and efficient.

FRANMURRAY2

Sep 14, 2016

Problem was accessed , was quoted a price for the repair was told the part was 381.69 I said I was shocked at that, said I would get back.Checked else where ,was told Ford suggested retail price was 302.93, Ciocca wanted to charge me over 25% more, their cost was around 180.00 They were marking the part up 110%Not 20 or 30% like other dealersThey said they would match the 212.05 cost I had for the part from another dealerI said ok,the part comes in ,then they said it was not the problem but a switch for 30.38I've been in business for 40 years and know they need to mark up parts to stay in business but 110% over cost ?

MissDebbieSUV

Sep 14, 2016

Tim Adams is a wonderful person- aimed at dealing with my SUV quickly and efficiety and did a great job!! He ensured that I would receive my SUV when I needed it. Thank you!!

YUKONGOALIE1

Sep 14, 2016

Great, quick service. Paul Wehner got me checked in and the work was done very quickly. No hassle. Very courteous and professional. An overall good experience.

Jordanlynn1

Sep 13, 2016

Called somewhat last minute and was able to get my Transit 350 in for the works the next day. All the work was completed on time and the truck was done early.

PSUBOAT

Sep 13, 2016

This visit was very pleasant , The service rep went out of his way to make it so , the prices fir four tires and an oil change were very competitive

QUEENMOMMOM

Sep 13, 2016

I needed an oil change and got in that same day. Very pleasant and very efficient. Eager to help!!! I would recommend this service station any day.

JOE.HOEHL

Sep 10, 2016

After calling and giving a negative review to the Ford Hotline about service that had been performed or well not performed. I received a call, not from the location that did the service. The call came from Quakertown Ciocca ford service department . The gentleman I spoke to was Mike Minitte. Mike apologised for the way the other service department handled the situation and offered to look at my car and to fix what ever was wrong with it. I was given a loaner car, so I would not be inconvenienced by not having a car. Mike met me at the dealership when I arrived and again apologised for someone else's mistakes. The Quakertown Ciocca ford dealership treated me and my wife extremely well, in fact they went out of their way to fix a simple problem .The entire service department are a class act operation. They gave us first rate prompt service and did it in a polite and curtious manner. Thank you Mike Minnitti, Mike Kardane, Paul Wehner and the rest of the service department for your awesome work!

da_p3z

Sep 9, 2016

I've known Zach for years personal and he's a great salesman. He contacted me told me they had a specific car I was interested in. I came down he had it ready for me by the time I got there. We test drove it. I loved it. We talked numbers and at first it wasn't looking too good. So we waited a few days and he contacted me again and told me he got me approved with a really great rate and I can come pick up the car next day. He filled it up with gas, had the car detailed and prepped for my arrival. Caleb was awesome as well. He explained everything in full detail to me about warranties, payment options, financial options, etc. Highly recommend Ciocca Ford of Quakertown to friends and family. Great place to do business.

JDWEIS

Sep 9, 2016

I had researched online the for the truck I wanted and found that Ciocca, held in inventory, the exact one I was looking for. My whole sales experience was done through email. I had corresponded with the General Manager throughout the transaction, who was persistent, professional, and fair. It was refreshing to deal directly with the top right out of the gate. The staff I did business with were very approachable and professional. This was, by a country mile, the best vehicle purchasing experience I have had to date. I dealt with Ag Antonio - GMAndrew BowmanNick Jenny - Finance

ARSEN0

Sep 6, 2016

I had a pleasant experience purchasing a company vehicle from Ciocca Ford of Quakertown. The sales people are extremely knowledgeable and very professional. I will definitely do more business with this company in the future and highly recommend them to others.

Mikeyhom

Sep 6, 2016

Josh Schwoyer was easy to work with in getting my wife's new car. Once done I worked with Jim and Calebto get the best lease deal. Customer service was great! No pressure. If you are uneasy... don't be. Save yourself time and money. The whole team is great!

pgiss

Sep 5, 2016

Great people, Bob was friendly knowledgable and professional. Everyone that we dealt with through the process was fantastic.I would definetly recommend Ciocca Ford Quakertown!

cmarhelko

Sep 3, 2016

Very helpful and knowledgeable staff. Very willing to help and explain what was going on with the vehicle. Before, During, and after service I was informed every step of the way.

KRISTYCRESSMAN

Sep 3, 2016

They were friendly and Ron was not pushy which to me is huge when car shopping I hate when the salesmen are basically begging you to buy the car!!! Ron was funny and was great with joking with myself and my family!!!

STALNECKER08

Sep 3, 2016

mike kardane was very knowledgeable and helpful with my needs. i will come back for additional service in the future. i had a good experience overall.

Shelby GT500

Sep 2, 2016

The service manager was very professional and understood the issue that I was having with my differential gears. He consulted with the technician which was very knowledgeable. The work was performed quickly and the technician took the time to show the old parts identifying the issues. Very pleased with the service. I haven't reinstalled my differential yet but I'm confident that the problem I had has been resolved.

DIANA199

Sep 1, 2016

My trucks windows had numbers on them. I could not remove them. Ciocca Ford replaced all the affected glass. The glass and workmanship were first rate. I am very satisfied with the results

CIPRESSICONTRACTING

Aug 31, 2016

Paul was on top of the problem from the start and keep me informed of all warranties that ford covers for 2015 transit van thanks , again

JACKIEBARTON18

Aug 30, 2016

If you need or want a car and hate dealing with annoying salespeople then you need to go to Ciocca Ford Quakertown! From the showroom to the service center you will find men & women that bend over backwards to satisfy your needs. Everyone is treated with respect and kindness.

Ray S

Aug 30, 2016

I was far from home when the engine on my explorer would not accelerate. I phoned the dealer that I had bought the explorer. Dean in the service department let me know what it was and how to nurse it to where I was going. His repair shop was too far for me to go so he called Ciocca Ford to get me in there. Tim Adams could not have been more helpful. The explorer was fixed and we were back on the road in less than an hour. I would definitely tell anyone in that area to see Tim, he will treat you right.

JPSTUHR

Aug 29, 2016

Quick, easy, courteous. Had vehicle back within an hour. Booked appointment online. Very easy and convenient. Tim took me out to the car to discuss recommendations. Great Service! Will visit again!

Riopreto

Aug 28, 2016

I went to the dealer to check a new 2017 Explorer and to have an appraisal on my current vehicle.My 1st intention was to have an idea of price and I didnt go to the dealer to buy it on my first visit, what I had made it clear beforehand to the internet manager as well as to the salesperson as soon as he collected all my data. As they came in with the numbers, I was very disappointed with the appraisal of my car, $4,000 less than I had an offer from another dealer. After that, came the sales manager who just wanted to know when I would buy that car in order for him to make a better deal. One more time I told him that I never buy a car in an impulse. Those words turned both sales personnels off. They didn't even bother giving me their business cards, that"s why I am not able to NAME them...how good and professional sales the sales team were . I live 45 miles from there and I went out of my way to go to your dealership for being treated so POORLY!!!!!! #worstserviceever #nevergotothisdealeragain

57DEE57DEE

Aug 26, 2016

his is a very nice place to do business .I came to Ciocca Ford because it had the best price.so I drove 30 miles to save a few thousand dollars on a new ford Focus for my wife.When I got there I was treated like a old friend.(my first time there)Everyone was warm ,helpful and friendly.I am sorry that they are so far away because I would like to take advantage of all the free perks that come along with the purchase of a car with Ciocca Ford.

Eileen L

Aug 24, 2016

My husband and I would recommend dealership. The sales force was great to work with, they explained everything and we had a lot of laughs along the way. Thanks Larry Kot and Joe Kane!

MGURO

Aug 24, 2016

The service team at Ciocco Ford under promised and over delivered. They stamped "customer waiting" on my service order and got me in and out in about 1 hr and 15 minutes for my 30,000 mile check up.

JulieW

Aug 23, 2016

My husband and I were looking to move from a chevy to a ford. Since Ciocca has both dealerships, they made the transition as easy as possible. We loved the staff at Ciocca, at both the Chevy and the Ford dealerships. Everyone was courteous, knowledgeable and helpful. Josh spent a lot of time with us going over our new vehicle and Jimmy made the paperwork part of the deal seamless! We will be in the market for another car for our kids shortly and will most definitely be back with Josh and Jimmy at Ciocca! By the way, I love my new Explorer!!

Krista

Aug 22, 2016

My car was towed here on a Saturday and work was completed by Monday. Tim and Liz were very friendly and accommodating when I was stuck in Doylestown, on the way to Reading and had my car towed to Ciocca Ford. They really helped me out of a jam!!!

FREYFIXES

Aug 20, 2016

Rami (my sales rep) was very personable and helpful. He followed up with everything he said he would do in a prompt manor. I had to wait a little while when I went to pick up my new truck and while I was sitting in the showroom I believe every salesperson that was there had greeted me and asked if they could get me coffee or water. The staff really makes you feel welcome.I love my new F-250, and believe I got a very fair deal at Ciocca.

DCALD1145

Aug 19, 2016

I did my 15k checkup and was billed for oil change even though I had a free oil change left. I had to catch this upon checkout. Also, I bought a 90k service contract when purchasing my Flex. I now learn that much is excluded. So what did I get for my $1859?I also wanted a spot cleaned off my console caused by the protective tape on the seatbelt. Told I would have to come back for that or wait an added hour.

INSTEEP19

Aug 18, 2016

The sales staff went out of their way to find me a truck that fit my budget. Upon finding it they still tried to get me the best deal possible.

John

Aug 18, 2016

Mike Kardane the best. Fast and easy. No issues. Waiting area for service needs further upgrade, Check out VW waiting area further South on 309 as an example.

ASHERK

Aug 17, 2016

I found the used truck I wanted on the internet. I emailed them and got a call back in a few minutes. They gave me a fair price and a fair trade. It only took about an hour from the time I arrived until I left with my new vehicle. The entire staff was well informed and professional. I was extremely happy with every aspect of the purchase. I will look at Ciocca the next time I need to purchase a vehicle.

DOGSANDBEARS

Aug 17, 2016

The work was done efficiently and professionally. We were notified of possible problems that would need to be dealt with in the future, which we appreciated.

SCS1104COL

Aug 17, 2016

Done in a one hour time frame appointment. Very good.To satisfy the twenty five word minimum, I shall continue to reply...very good, very good!Good Bye!

HUBCELL271

Aug 16, 2016

I contacted Mike Kardane about a problem with my Rear Parking assist system on my F150. While it was there I had the State inspection preformed. I was kept informed as to the issues and possible corrective action to rectify the problem.Mike had my truck ready when he said it would be, with all the agreed to service items taken care off.Always a pleasure dealing wit Mike.

Morgan56

Aug 16, 2016

Mike Kardane is simply the best. He kept in touch with my the entire step if the way. He is very kind and informative. Best service experience ever.

PARASHISH

Aug 16, 2016

We had a great experience buying a used car from Ciocca. Everything was handled professionally and I would highly recommend them in the future. The vehicle was ready when we arrived, the price negotiation was fair and the entire process took less than an hour. Bob Mason and Kelly Morgan was very prompt in responding to questions and I enjoyed working with them both.

COLLINS05

Aug 15, 2016

The utmost professionals. Well groomed and polite. No hassle pricing. Went above and beyond with finding out questions we had about our purchase. Quick and expedient. Generally one of the best experiences I had buying a car.

DT.PING

Aug 15, 2016

The navigation system on my Explorer failed. I talked with Mike Kardane on the phone about the problem and followed his suggestion on a possible solution to the problem. The navigation system began to work again. A couple of days later, the navigation system failed again with the message that the SD navigation card needed to be replaced. I called Mike Kardane and he immediately set up an appointment for me. The car was repaired and I have had no repeat of the problem. I am extremely pleased with the way this item was handled and will recommend this service center. Thank you.

George

Aug 12, 2016

One angle of my front undercar splash guard (Ford escape 2013) came loose since last time I had oil change here. So I went back to have it tightened (cost me about $40 from the bill). However, within a week, half of the undercar splash guard came off again. It could be a problem of the part itself, which might be beyond repair at the first place. But for the price that I paid, I hoped the fix would last longer.

MATTHEW.PETA27

Aug 12, 2016

Called in to have my hood latch adjusted, car approximately 1 year old, as my hood appeared to not be aligned with the front fascia. Upon arrival, however, it was indicated that the latch has no adjustment. Only minor adjustments with the bump stops were performed.Once home, I was able to access the latch and adjust accordingly within a few minutes. As the dealer is over an hour from my location, it was a lot of driving for minimal results. I'm glad it was a simple fix, however, and this has been my only negative experience so far with Ciocca. All of the employees are always courteous and helpful, so I will continue to come back in the future.

POLICEMAN3721

Aug 12, 2016

I would love to say that my vehicle was brought in for a broken door handle. I had called my warranty company and they said we won't cover it. Tim was able to get it covered for me and I only had to pay my deductible. I am very pleased with the level of service here. Thanks Tim

2016 Ford Escape

Aug 11, 2016

My 2016 Ford Escape was due for its 5000 mile oil change. I decided to have the inspection done as well. I was greeted immediately. Tim was very professional. He answered all of my questions. The work was completed in a timely manner. Will definitely be using your services in the future.

ASYSTOLERN

Aug 11, 2016

While I wasn't happy about having my newly purchased car in the garage for the second time in 6 months, The team made everything so smooth and simple. They were exceptional and while I hope I don't have to go back, would highly recommend! From the ladies at the desk who set up my rental to Mike K who took care of me, everything was so easy and effortless on my part. Thank you!

COLLEENMINNICH

Aug 11, 2016

I got three tires and got the fourth free and a rebate. I also got my oil change and they fixed two recalls. Ford was able to give me a loaner car bc of the recalls.

ENNIS_JUDY

Aug 11, 2016

Everyone at the service center is so nice and helpful. Mike Kardane is fantastic as always. His always professional yet treats us like family and provides an excellent service. Thanks also to Greg for always getting me home and back safely.

ERICWILLIFORD

Aug 11, 2016

Took my new vehicle in for water leaking from my moon roof and ended up getting my roof fixed and new carpets. Tim is great! Kept me in the loop the entire time. Thanks guys.

JEFF37

Aug 11, 2016

Mike and his Team are always professional, efficient and eager to serve. Although I didn't anticipate the +$400 costs, the overall positive experience helped to ease the pain.

LPORAMBO

Aug 11, 2016

I called for my oil change and was scheduled the next day. I asked if they could rotate my tires while I was there. Everyone I dealt with was very friendly. My car was done within the hour. I will definitely be back.

STEVEBITTO

Aug 11, 2016

Oil change, inspection, and tires rotated. Service was quick and professional. Tim always takes the time, before and after the service is done, to go over what is expected to be done and what exactly was done.

FRANSULLIVAN.1004

Aug 10, 2016

Mike Kardane is very helpful and always willing to assist in any way he can.Ciocca Ford is one of the very best dealers, their service is top notch.

JBUTTS0

Aug 9, 2016

Justin worked with me to get a work truck serviced and repaired. He was very helpful and they got the parts and repairs done fast and efficiently. Would definitely recommend them to anyone looking to have a vehicle serviced.

Sandi H.

Aug 9, 2016

Big Mike was awesome! We've purchased several vehicles through him and once again, he helped us get a great deal on a great car!

CHASCAMPBELL4

Aug 8, 2016

I personally give ciocca ford a 5 star rating. I went to ciocca ford in Quakertown to look at there f-150 trucks. There salespeople are very friendly. I was not preasured into buying the truck I test drove and had questions for. I told them what payments I was comfortable with and amazingly the got me the better then expected interests rate with a payment lower then I originally quoted. My salesman was Josh schwoyer and he worked with finance and ,anagement to put these great deal together they are very good at what they doe. the are more informational than needed.I would without any doubt go back again to ciocca ford in Quakertown for next purchase.

JB88FORD

Aug 8, 2016

The truck was tariffic. We had a cab and chassis truck made up for us as a box truck. The body was exactly how we wanted it to be. The truck looks great!!

MLGABLE

Aug 8, 2016

Superb service. Timely. Kind and professional. Did exactly what was expected.Clean service wait room with coffee and water.A place to sit and work while wait fro service to be completed.

Citadel

Aug 6, 2016

The customer service at Ciocca is the best I have ever experienced. Tim Adams and Mike Minniti goes beyond words. They both were very friendly and personable. They never try to up sell me and they are very honest if I can wait for a repair. Due to the fact that I value the service, I am looking to buy another car from Ciocca Ford. I see they view this relationship as the Total Value. If you buy a car and your service is bad you will not be back but for Ciocca they found the right people to run their business and drive customer service. The service team makes it easy with no pressure. Thank you Tim and Mike. I will see you soon.

SOLIDROCKCONCRETEDESIGN

Aug 6, 2016

I purchased a brand-new Ford transit 250. My sales professional was Chris Batori. He located the vehicle for me and it was exactly what I wanted and needed for my business. He took the necessary time and was very thorough with the whole process. Along with the extended warranty I was told that I had the "Ciocca Promise" of several complementary oil changes and tire rotation ( which I found out cost $23). There was a sticker on my windshield that noted once the vehicle reached 5000 miles I was to return it to have it serviced. So I called to find out what it was all about. The first time I called I was placed on hold for quite a long time. While on hold I had an incoming business call that I had to answer. So I called back at a later time and again was placed on hold long enough that the operator came back on and took my name and number and said that a service rider would be calling me. He indeed called back several hours later but I was unable to answer the phone so he left a message to call him back. When I called him back a few days later I was informed that the only service that the sticker was referring to was the oil change and tire rotation so I said "how about if I just take it to the Subaru dealer because they are a lot closer and my time is limited", and he said that would be fine and they would honor the CIocca Promise there. I called the Subaru store to check and see if I needed an appointment and I did not they said just bring it in. I had a window in my schedule so I decided to take it right over. Once I got there it was clear that I was not going to fit into their service bay and was also told that my truck would not fit into their garage or fit on their lifts. I said that I would just take it to the Ford store.... So as I was on my way home I decided to call the Ford store to make an appointment and told them what had happened and they said just bring it down that they would take care of me. It might've been more than two hours from when I got there until I left. Needless to say I was very disappointed, unhappy, mad and downright frustrated about the whole ordeal. I periodically looked out into the shop through the glass windows to see the van just sitting there with nobody around. When I finally got my paperwork I question what took so long. I was then given a whole bunch of excuses of why my truck was a big truck and it takes an hour or longer to do an oil change. I commented that I've done hundreds of oil changes on my vehicles and there's no way any vehicle takes over an hour and a half to do. He then proceeded to tell me that it takes a lot of oil, the oil takes longer to drain out, requires a special lift, needed more of a trained mechanic, etc. etc. I know he sensed my anger and disappointment and then proceeded to tell me that they squeezed me in on a Friday afternoon to take care of me. Which was totally inappropriate! Especially in front of the receptionist who heard the whole conversation. I mentioned that I will be happy to fill out the survey and never come back to the service department again. When I left I was extremely angry and couldn't believe that I was put into a situation like this that it was my fault for bringing my vehicle down to your service center. I turned around and went back in and was going to ask the gentleman to step outside so I could have a word with him but he was with another customer so I proceeded to talk to the service manager who totally agreed with me in regards to that an oil change should never take that long. He brought the service rider into his office so I could share my disappointment and even sitting in the office he continue to give excuses, while the service manager was telling him it shouldn't take an hour and a half. Mike asked me if he could make it up to me and I said no at this point I didn't want anything from him but I appreciated his willingness to offer. He also offered to pay for my tire rotation, which was a joke. I spend over $40,000 on a vehicle and I can't get my tires rotated as a courtesy? I will probably end up going back to using floor jacks to change my own oil and rotate my own tires quicker then you guys. can

DKHILBERT

Aug 5, 2016

Everything was performed as estimated in a prompt courteous manner. I requested service completion by 12:00 pm and they completed the work by 11:30 am.

BRAVOSIXXX

Aug 4, 2016

Whenever I have service performed on my Mustang GT it is ALWAYS done at Ciocca Ford Service. I can't say enough about the friendly staff and how clean the facility is.Paul Wehner is always my go to guy for service. I have dealt with him since day one and that was 3 years ago. I am thankful that we have had the opportunity to get to know each other over the years. He is a great guy. Paul knows how much my Pony means to me and treats it with the utmost care. I always feel confident when Paul takes over. No worries at all. What more could I ask for?Justin Bistany was the Technician that installed my gears. He has done quite a bit on my car. Once again he did an outstanding job. Justin is not only real friendly, he is also very meticulous with his work and actually takes the time to talk with me before he starts the job to go over things and answer any questions I might have. Justin has become my go to Tech. I could not be happier.I highly recommend Ciocca Ford Service for any of your automotive needs. 5 STARS all the way!

Energi Buyer

Aug 4, 2016

I went to Ciocca Ford fully prepared with comparative pricing and ready to buy a new car. I appreciated the reception I received and that there was no pressure on me to make commitment to buy; they just presented my options. I was able to trade in my 2006 car at a fair price and take advantage of some rebates that were available. This allowed me to purchase a more expensive car at almost the same price to me as my original selection.

LSOBCHACK

Aug 4, 2016

Paul and Mark made the buying process quite enjoyable .This is third time we bought a Focus it was the most easy non pressure enjoyable time at your dealership Thank you

Staz

Aug 3, 2016

Professional, accommodating staff in all departments that can answer any questions you may have. Knowing that I was waiting for my F 250, the work was done quickly. My service representative Justin (not Stranere) was very knowledgeable of the F250 service schedule, and answered questions I had concerning "Synch". Positive experience.

TEDETWEILER

Aug 2, 2016

My whole experience at cupcakes Ford was absolutely awesome Chris Batori is an outstanding sales person. I will send anybody I know looking for a vehicle to see Chris . Nick in finance did a very thorough job explaining everything to me . The purchase of my new vehicle was a five-star experience !

JCWAGZ

Aug 2, 2016

I have been to several dealerships for multiple cars and Ciocca Ford has been the best so far. They brought me in, sat me down with a salesman, and made everything happen within a day. The paperwork was easy and painless. Everything there was great

LDIEHL1958

Aug 2, 2016

youdid oil change and insp and remote starter in a timely manner . i would like to thank you for price matching on starter and a job well done

DEVON.HOOD

Aug 1, 2016

Staff is and always has been very courteous. While I was there for about 2 hours for an oil change and inspection, the staff made sure I was taken care of and I left with a smile on my face. Tim is wonderful, it was a pleasure dealing with him.

mommadonna1756

Aug 1, 2016

We were treated with respect and quickly. It was a pleasure to do business with your shop for routine oil change. Appointment was easy to set up. Thank you, Donna

BGREAL5638

Jul 31, 2016

I once again had a very positive experience at this dealership. Our family has purchased several vehicles from this dealership, and have been treated fairly each time.

Jrsmtt

Jul 30, 2016

We are visiting from Florida and had a problem with our motorhome. They located our problem and did some maintenance work for us and had it back to us very quickly.Everyone was very friendly and courteous.

RJBOWER4

Jul 30, 2016

My truck purchase was easy and the price and dealer where very fair. Everyone that works at the dealership were friendly and sincere. This is mt second truck from Ciocca and will be back when it's time for my third.

Anonymous

Jul 29, 2016

From the moment we walked into the dealership we were taken care of. Everyone from the salesmen, GM, and financial department were friendly, personable, professional, and respectful of what we needed and could afford in a vehicle.

DALEWOLFKW

Jul 29, 2016

I came in for inspection and Paul my service manager didn't Stream Lane great job of getting me in and out and a fantastic period of time I am very happy with the full service with the Ciocca Servicenter

FALENCKI41

Jul 28, 2016

I inquired about a new vehicle . Scott Brazuk as usual jumped in to help. In 24 hours later in was in my new car. No issues....

JOYMURR

Jul 28, 2016

I had transmission issues with my focus. When I called I was able to get the car in the next day. It was taken care of. The service manager Tim explained exactly what happened an was fixed.Thankyou

KRISTAL.R.SOCK

Jul 28, 2016

This is the second car I bought from this dealership. Both experiences have been positive. I would recommend his location to others. The staff is friendly and knowledgable and the pricing is fair!

SBOSTONBULL

Jul 28, 2016

having just had my entire engine replaced, bought new right front tire not too long ago, same tire defective and had to replace, Ford did not charge me for the newest tire. Treated extremely fairly, very happy!!

SIMMONS71

Jul 28, 2016

I just bought a 2016 F150. This is the 4th New Ford that have bought from Ciocca Ford.Josh was my salesman for all 4 cars purchased.

TerryRoche

Jul 28, 2016

I look at a competitors SUV. I had a deal on an inbound unit when I took one last look at Ciocca Ford. I do not have a lot of free time as I travel out of state for work. The dealship was busy and it was a Saturday. The Team at Ciocca worked extremely hard to keep my business and impressed my wife and daughter. My wife and daughter both had to leave for work and the team was accommodating with rides for both. The experience was great.

thestatman22

Jul 27, 2016

Wrote detailed complaint of car lurching after coming to a dead stop. Happened six times in two days after previous complaint was supposedly rectified. Tech took car out for a spin and said it seemed fine. Kept car all day and did not call till after 5PM that they could find no problem. That was because they never bothered to read the issues in the complaint. Driving the car around at constant speed of 25 MPH by tech was stupid. Of course they couldn't find the problem. Had they read the complaint about lurching after a dead stop, AND not let the car sit there most of the day till they could get to it- although it was dropped off the night before, they might have located the issue(s). This was the third time car was brought back for same issues, and still not fixed. Days and days wasted. Last time for this dealership. Hopefully I can find a competent dealer nearby. This one is certainly not competent. This was the second time out of three that they could not find problem. By the time they found the previous problem, it was so bad, that transmission had to be completely overhauled- gouges and scoring all inside the transmission. Had they listened the first time it was brought in, instead of insisting there were no error codes, therefore there could be no problem- transmission would not have been so bad. Now they again tell me there are no error codes and tech took car for a spin and it seemed ok, so therefore the six times in two days that the car lurched on me, must have been my imagination. Yea, just like the first time I brought it in with problems. By the way, prior to overhaul of transmission and finding of gouges and scoring- they checked for error codes, and found none- yet they still are insisting that there would be error codes if there was a problem. They obviously do not learn from their mistakes.

Unhappy/Disapointed

Jul 27, 2016

To make a long story short, They did not deliver on what was promised. I will never purchase or sevice a car at any of these dealerships. Sad to say, becasue I purchased a Truck just in March of 2016.

LAUERDR

Jul 27, 2016

Ciocca Ford of Quakertown exceeded my expectations with their customer service and communication during my new vehicle purchase. Ron did a great job sourcing a vehicle to meet my specific requirements and their professionalism/customer service far exceeds any other dealer in the Greater Lehigh Valley Area. Lastly, their competitive pricing makes negotiating much more streamlined and there really is a legitimate reason why this dealer (and Ron) continue to receive such high marks!

MOTORCYCLETOMBB

Jul 27, 2016

Had two appointment for two different vehicle both were done satisfactory and on time . Bought three car from this dealer and was satisfied with the car sales and service GOOD JOB

Onceandano

Jul 27, 2016

Justin did a great job and communicated during the entire process. My battery was replaced and everything is working correctly. He deserves a big raise.

JMOHR296

Jul 26, 2016

When we had a problem they checked it out and what they thought was the problem was corrected very quickly and at no inconvenience to us. We were treated very graciously and I am going to have a good relationship with this dealership.

RUSSZIEGLER

Jul 26, 2016

Customer service ,work done,mood, personality all Absolutely outstanding the mechanic named Seth was absolutely fantastic to talk to everyone was very friendly and helpful

TEAMVPROMO

Jul 26, 2016

new 2016 Fusion Lost all throttle pedal response while driving, was able to get it to dealer, they replaced the bad part(s) and had it back to me the same day

TAVERAS_REYNALDO

Jul 25, 2016

The moment I got there , I felt a helped & fast too . I have been to a lot of Ford shop , But this one wins my satisfaction .

BRIAN44

Jul 25, 2016

Paul did a great job! Got me in and out in a timely manner.I just could not believe how many pieces of paper I received for a receipt 11 pages for an oil change and rotation. Very detailed story book. Overkill in some areas just an opinion.

JOE.MALARKEY

Jul 25, 2016

I had an issue with my door and of course the issue did not occur when I pulled into the service center. Tim was diligent and patient. He kept working with me until the issue occurred so that he could make sure it got taken care of.

BMANSDAD

Jul 24, 2016

Set up appointment for inspection and routine maintenance... EasyGreeted professionally ... DefinitelyCommunicated with regarding duration of service while I waited... As ExpectedFollow up on completion... Complete

JOE C

Jul 22, 2016

I generally don't take the time to complete reviews but I needed to share the excellent service that I recently received from Ciocca Ford of Quakertown last Friday, July 15th through Wednesday, July 20th. I was traveling last Friday to Allentown for a sales meeting which was scheduled at 9:30 AM when my car broken down merging on to the PA turnpike in Lansdale. After calling Ford roadside service for assistance and calling 911 to make sure that myself and my passenger were in a safe location, I learned that Ford roadside couldn't assist as the PA turnpike is restricted, so only their authorized drivers could tow my car. When the authorized driver arrived he offered to tow my car to Ciocca Ford of Quakertown, I then called Ciocca Ford and was transferred to Justin, who handled my call and situation very professionally and timely. I explained to him that I had a sales meeting to attend in Allentown and needed assistance with a rental car. When I got to the dealership about an hour after my car broke down, Justin was waiting for me, he collected all my information, completed his check list and let me know that he worked with the local Enterprise location to order a rental car. Within 15 minutes, the car arrived, I loaded it up and was off to Allentown, arriving there at 11:15 AM and completed the meeting. I was travelling from outside of Boston, MA and was extremely anxious to make sure I presented to this group that day. I would like to thank all of employees at Ciocca Ford of Quakertown that I dealt with, each one was friendly and very professional, always greeting me with a smile. I need to call out Justin Nyborg in your Service Area, who went above and beyond his responsibilities to make sure that my car was looked at in a timely manner, that I was aware of all of the repairs that they were being recommended, communicating when the car would be ready, arranging the rental car and meeting at the entrance on Wednesday, July 20th at 7:50 AM with my keys and paperwork so I could be on my way back to Boston as soon as possible. Thanks again to Justin and the employees of Ciocca Ford, I appreciate all of your assistance, I wish you were closer to Boston, I would bring my cars here for service, enjoy your summer, Joe.

KEHR4U

Jul 22, 2016

Oil Change, tire rotation, car needed alignment. Customer service was great, keeping us informed of what was going on with our vehicle. The bill was reviewed and Tim explained everything about the alignment that was needed. He was pleasant to talk with and friendly but also professional. Would come back to this dealership even though I am closer to other Ford Dealerships and get free inspections on our Ford vehicles.

BRIANK

Jul 21, 2016

Cordial, friendly, and helpful as is the typical norm. Customer Service has always been a pleasure to deal with, see you in another week for the replacement touchscreen...

CHUCK17

Jul 21, 2016

I was very happy with the sales and service of the upgrade to my vehicle and would highly recommend this to friends Thanks to Chad for his knowledge of the products that I purchased

deezo219

Jul 21, 2016

Customer service at the ciooca dealership is hands down the best I have ever experienced. My service advisor Justine was on point. He went above and beyond to fix my car. I live 60+ miles away from ciooca. I will purchase my next vehicle from this dealer because of the great customer service from the service department. Thanks to everyone in the service department

Maybe tomorrow...

Jul 21, 2016

The dealer decided to work well with us and give us good pricing. My family has dealt with this dealer for years and we will continue to go back.

DCAZARRUBIAS

Jul 20, 2016

Again excellent service oil change and other miscellaneous, new inspection stickers tire rotation, they change lower ball joint a recall service by ford and the car runs great now.

DECRAY.CHELSEA

Jul 20, 2016

Went in for an oil change for my first time since I got the vehicle. So it should have been free. The young man said we will do an alignment check. It ended up taking 2 hours. It was told to me that it was because of the alignment. Then when it was done they charged me for the oil change and alignment. I stated it was my first time with an oil change. They corrected the free oil change but charged me for the alignment , it was not made clear that I would be charged for an alignment it was just basically done. The work that was done was done really well. It just how everything was handled and the time it took when I had an appointment. Don't plan on coming back except to get my factory recall air bags done.

NAESWEENEY

Jul 20, 2016

Bought a truck on June 8, 2016 and still do not have tags. Came from MD to buy truck advertised on Auto Trader. Should have heeded the warning when we could not get anyone to answer the phone when we called to inquire about it. Salesman did a great job, we bought the truck and then the nightmare started. Temp tag expired without receiving permanent registration. Took days to contact someone as David Hetzel (Finance Manager) would not return the messages we left on his cell phone and office phone. Salesman tried to help. Finally spoke to Mr. Hetzel when the Ford Help Desk got involved. He blatantly lied. Payment is due tomorrow on a truck that cannot be legally driven.

Paul

Jul 20, 2016

After being turned away from another Ford dealership (it was late in the afternoon on a Saturday), the sales and service staff in Quakertown bent over backwards to ensure our concerns were handled efficiently and effectively. Our truck was repaired quickly and correctly. They provided extremely professional service while keeping us informed. They provided us with a level of confidence the repairs would be effective while ensuring we understood they would do everything in their power to "make it right." While the truck was repaired in less than one hour, they provided us a loaner vehicle so they could perform additional testing on Monday. The service staff was confident in the repair but made sure we would not hesitate to return with any additional/future concerns. We are extremely satisfied with the people, level of care, and professionalism displayed by everyone from the sales and service staff we had the pleasure of meeting.

kenmartin00001

Jul 19, 2016

This dealership and their employees were very helpful and not pushy. The salesman I delt with(Brian) was very helpful and made sure I was happy with all aspects. He made sure that I liked the car and then made sure I was happy with the cost as we worked out financing.

KSCH1921

Jul 19, 2016

I went into lease a new Ford vehicle. This is the third lease I have had with Ciocca Ford. Paul was very helpful and answered all of my questions. Most importantly, he made sure I was happy and that I had the right car for me. He even offered to pick up the car himself from off site for me, if required. I walked out with my car the next day! Jimmy made sure I understood all of the paperwork and made it a fast process, and Mark checked in with me before I left to verify I didn't have any problems.

SMCGEEHAN

Jul 19, 2016

I have always dealt with Michael Kardane, and no matter my vehicle's issue he has ALWAYS exceeded my expectations in dealing w the issue quickly and correctly, and believe me I'm not easy to please.Trainsmission problems, ordinary tire and lube maintainance, flat tire that needs replacement in a moments notice, BOOM no problem, Michael Kardane does it all.Michael Kardane is very good at what he does, and I'd never hesitate to refer him to others I know, I'm that confident in him..For outstanding service, by someone who is always prompt, courteous, and most importantly gets it right the first time, Michael Kardane is an asset to the Ciocca service dept.

CLFLYNNBRANTLEY

Jul 18, 2016

I scheduled my vehicle for maintenance, when I arrived I asked if they could also do my state inspection. Without any hesitation I was accommodated. I had been receiving numerous notices from Ford Company that my warranted was expiring. This was upsetting because we purchased the extended warranty when we bought our 2014 Explorer. I asked Mark, the service tech, if I needed to go to the dealership to clear this up. He said, but before you go there, let me take a look at what's in the computer. He printed my warranty, explained the details including length of warranty. We did not have make a trip to the dealership, because he was willing to check our warranty and verify expiration date.This is exceptional Customer Service.

KEVINMRYAN

Jul 18, 2016

Very friendly. Every thing was explained well and very professional. Also had a chance to speak to the service manager. Again, nothing but courteous and helpful.

MENGUSKHAN33

Jul 18, 2016

Friendly staff great service! They fixed exactly what I wanted done nothing more for a great price. Theresa was friendly and did a great job and answered all my questions.

DAVIDATAGG

Jul 15, 2016

Bought my '16 Escape for oil change and inspection/emissions. Prompt and efficient attention from the service Mgr Mike K. Job well done with excellent customer service!

RSHEDS

Jul 15, 2016

Helpful, friendly and professional sales team. A pleasure doing business with this dealership. Everyone was very accommodating, including bringing in a car from another dealership.

mmzr1029atverizon.net

Jul 13, 2016

Easy to deal with friendly, professional and technically competent. The Ciocca Ford of Quakertown Service Team did a great job of estimating communicating and executing the work on my truck. The service staff is always helpful, courteous and works to provide economical, complete service.Great service team.

Jobes001

Jul 11, 2016

Ciocca is completely different from all other service centers. From the moment you drive into the service bay, until the moment you leave, everyone treats you with courtesy and makes you feel welcome. They took care of all my concerns and made sure I understood everything that was done, and recommended, to/for my vehicle. Awesome staff. Highly recommend Ciocca Ford Service for your car repair needs.

cioca customer

Jul 9, 2016

My salesman did a good job finding the vehicle I was looking for. The purchase and financing experience was quick and easy. The follow up after the sale could be better. I felt like after I took delivery they were done with me. There were some minor problems with the paint when I took delivery. Their collision center did an excellent job making things right.

NICHLF

Jul 9, 2016

Our truck was up on the lift for an oil change within 5 minutes of checking in. The service tech immediately started to drain the oil, however it took him a solid hour to complete the job. There is simply no excuse for it to take so long. When we scheduled the appointment we were told it would take 20 to 25 minutes to complete. Not likely we will be returning.

JBRANCH7613

Jul 8, 2016

Overall great service. Called to check in and when completed. Only thing I can suggest is, when I dropped off my vehicle there were no key envelopes. Staff is great.

MOSEYMISER

Jul 8, 2016

Ciocca is THE BEST!!!! Mike Kardane is AWESOME. I had an expired registration card. He went out of his way, and called my insurance company to get me a new card, within minutes! He didn't want me to be inconvenienced. I am always treated with respect at Ciocca Ford. Mike also explains, in detail , my car inspection report. He even saved me money! He's a GEM!!!

petersonpsu

Jul 8, 2016

I purchased a vehicle from Ciocca recently which I needed tow hitch for. I had arranged that this would be installed on the vehicle after the purchase and that I required tow capacity up to 5,000 lbs. It was after the sale that it was determined that my vehicle could not be fitted to tow that weight unless it had come from the factory that way. Before I could even raise a "stink" for lack of a better word, the staff arranged to have an identical vehicle brought in, with the exception of having the tow package from the factory, and exchange it. I was very impressed with how they handled the situation, and they ultimately put me in a vehicle that I've been loving and that fits my all my needs as well. I would recommend them to anyone looking for a honest dealer.

BHB FORD GUY

Jul 7, 2016

Price I wanted and a Great salesman Matt Dymit. He listen to what I was looking for and made it happen. It was a great experience.

FRIEBO4

Jul 7, 2016

This was the first time we needed your service department. We were very pleased with the communication and updates that Tim Adams provided us. He kept us up to date on the status of the repair and what the service team was going to do. The service team provided excellent and timely work. First time I can ever say it was a pleasant experience having service work performed.The only problem we had was with the Enterprise rental car we were provided. The Ford product they provided was a Ford Transit, felt like I was going to a job site. There were non-smoking stickers and the vehicle smelled so bad of smoke, that we drove with the windows open and the air conditioning on. It was miserable. This is not a problem we see with Ciocca Ford, but wanted to bring it your attention. Luckily, we only needed it for one night. and then returned it. We actually called and complained but they did nothing to rectify the situation.

Jordanlynn1

Jul 7, 2016

Everything was done in a timely manner and I was able to make my afternoon appointment. additional repair needs were confirmed and scheduled for a later date.

KLANDES632

Jul 7, 2016

Did diagnostic tests to determine the cause of engine light. I was unable to have the work done that day. Service was great and Mike Kardane let me know in detail the work that needed to be done. Excellent care and service!

CDYER0

Jul 6, 2016

The service was quick and timely but you pay the dealership premium on supplies and labor. Had front brakes, four tires, oil change, and alignment. Total was almost $2000. Things like alignment should be free if you are buying four tires plus other services!!

COBRASCHUCK

Jul 6, 2016

Had a scheduled oil and filter change done. A complete check of the vehicle was performed also with results shown on paper work. This was done through an extended maintenance agreement purchased at time of new vehicle purchase. It was done in a timely manner. Waiting room was remodeled and enlarged some since last visit and was more cozy. Service consultant Tim Adams was friendly and courteous and went over work performed. Thanks Ciocca Ford.

ENNIS_JUDY

Jul 6, 2016

As always mike kardane took care of us and was superb. Got me of the best!ut of there real fast. Mike is the best

OCARRASQ

Jul 6, 2016

After 3 dealerships including the Chevy who sold me the trade in; I was almost to give up my search for the perfect car and "The Perfect Deal". Ciocca Ford of Quakertown came through in the 11th hour. I am grateful for Devin Kroll and team for patiently looking and putting together the "Perfect" deal for me.Not only was their customer service great but their attentiveness to the customer's "wants" and needs were met... KUDOS!Newly Ford Customer.Omar Carrasquilla

rkobe1

Jul 6, 2016

I was well taken care of. I hope you haven`t forgotten my arm rest.I wont be here from 7-8 till 7-16. you can call me after july 17.Again thanks for the great service' .

UBEGLS

Jul 6, 2016

stopped in without an appointment, was handled with kindness and professionalism. Great experience, pleasant wait in the lounge. Reviewed with the service tech. the general health of the vehicle and what to expect for the next visit.

JOEG

Jul 5, 2016

Dealt with Chris Batori. His knowledge and expertise made this a welcome experience. We started with an advertisement for one vehicle, which was already sold, but Chris was able to search and find a comparable vehicle on which we closed the deal. Very professional. I would recommend working with Chris to anyone.

BBERGHARDT

Jul 4, 2016

I was referred to Ciocca by my parents based off of their excellent experience. They referred me to John, who had recently moved to a different department within Ciocca. Rather than just passing me over to the next available rep, he did some digging for vehicles and got me set up for when I got in the door. John answered a ton of questions for me and pointed me in the right direction. Following the initial interaction, Devin took care of us moving forward. Our situation was unique as we had recently experienced an accident with our vehicle and unfortunately, it was deemed totaled. Devin knew exactly what to do, listened to what our needs were, and within the hour we were squared away on the car we wanted. He knew we were traveling from a distance, therefore, he respected our timeframe and got things moving right away. Lastly, Nick and Jimmy took over regarding our finance paperwork and options. From prior experience, I have never been given as much detail regarding our new vehicle. The experience from beginning to end was top notch, and I could truly feel that every member of the Ciocca team were genuinely concerned about satisfying our needs. I would recommend the Ciocca Ford team in Quakertown to anyone looking for a new vehicle as they made this experience effortless and enjoyable. Not to mention, we got an excellent deal!Thank you, Ciocca Ford Quakertown.

terri

Jul 4, 2016

Excellent service! Just took a little longer than I thought it should for a simple oil change.

TRSHAWtrc

Jul 4, 2016

Good buy.... Dealer got to bottom line quickly... Knew our needs, wants, limits.... Quick closing if process..... They will mske you sit with the finance man to go over all the ""extras"" you can buy though

ALLPHASE22

Jul 2, 2016

I have bought one truck, leased two cars and leasing to buy our newest SUV from Ciocca Ford and would not go anywhere else. From the initial buying of my vehicles to the constant service and even detailing I never have had an issue or felt like I was just another customer. Through the years I almost feel like I am part of a Ford family. Service is always great and they are always willing to fit my in on a moments notice which works well for me since I use my truck for work and business purposes every day 7 days a week sometimes.

BILL34

Jul 1, 2016

Great dealershipI bought 2 cars from them and did not walk into there show room, took there wordand it paid off thanks Ron for the great cars, the whole dealership class act!!!!!!!!!!!

JUSTIN281

Jul 1, 2016

I said I would never buy another truck from Ciocca after my last disaster with my 04 F350. In the end they didn't want to fix anything and I had to get a lawyer. I purchased a 2016 F350 and it the same old story. Nothing has changed in over 12 years. And to top it of they try make you feel like an Idiot. Last time I had my truck In, Paul Wehner tried to tell me how diesel trucks work and left a paper in my truck telling me how diesel work. Funny thing is Ive owned a ford 7.3 and 6.0 and currant 6.7, I also have owned 3 chevy duramax and one Ram 6.7 Cummins But he is going to tell me how Diesel works. Last time I had my oil and fuel filters changed, They had oil all over the bottom of the truck and diesel fuel spilled all over the engine bay area. I should have said something but I let it go. Im having an issues with wind noise driver side windshield. Its something that comes and goes. They claim they never have seen this problem before. Well its a very well know problem. Thousands and thousands of pages and videos on the internet about it. Fix, Replace windshield and molding around windshield. They won't fix it because they can't get it to do it, Which I told them that from the start. Has to be on highway and cross winds and it makes a kazoo sound. Sad thing is I guess they think I'm making this up. Just what i want to lie so i can have them tear my $70K truck apart

CHEZLEY

Jun 30, 2016

Brought vehicle in to have exterior molding replaced, and for maintenance service. Everything was completed professionally and in a timely manner. Assistant Service Manageer Tim was very polite and explained everything completely. Overall experience was excellent. Worth the hour and a half drive each way.

glorentz

Jun 30, 2016

Was not planning on buying a car from Ciocca when I stopped in but the Zach and his team where top notch and made the process very easy. Everything was ready when I came to pick up, there was no crazy add on or hidden fees. I would highly recommend dealing with Zach and Anthony. Zach is the big Brock lesner looking guy if you stop in.

John Issy

Jun 29, 2016

Ciocca ford did a good job explaining the truck and the deal. made it easy.

CHUCKSHOE

Jun 29, 2016

They always try there best to UP-SELL you on more work! Don't trust what they tell you because they have recommended work that I know doesn't need to be done.

LARRY18

Jun 27, 2016

I not only have my three vehicles serviced at Ciocca , but friends and relatives have switched over to them, and have found out for themselves what great service they will receive. Mike is a great service writer and pays attention to every detail from start to finish.

JK

Jun 23, 2016

The prompt service and courtesy displayed by Tim and the rest of the group was very profession.My car was ready for pick at the exact time promised by Tim. Very happy with the overall experience dealing with Ciocca Ford of Quakertown.

ando19446

Jun 22, 2016

I have always brought my 2015 Focus ST into Ciocca Ford Quakertown for service. It is in perfect condition despite my having put 40 K miles on it in about a year. The car still feels news. In addition their service department is very accommodating, friendly, an fairly priced.

BKSCHROY

Jun 22, 2016

My car went in for a basic oil change and inspection. I also was noticing a slight leak that the service department checked and found it to be my radiator. When they checked it after the radiator was replaced there was a small leak from one of the hoses. They were not able to get another hose in because it was the end of the day so they graciously gave me a loaner car so I could get to work!

GenPro Power Systems

Jun 22, 2016

GenPro Power Systems depends on the reliable service of Ciocca Ford of Quakertown for our fleet of trucks. They are our "one stop shop" for vehicle maintenance & service! Their flexible schedule is an added bonus!

JOLLYRODGER9

Jun 22, 2016

TODAY WAS THE LAST TIME I WILL BE DOING BUSINESS WITH THIS DEALERSHIP. I WILL NOT RECOMMEND ANY OF MY FRIENDS GO HERE. I AM LOOKING FORWARD TO TURNING MY LEASED CAR IN AS SOON AS MY LEASE IS UP. IF I WERE TO RATE THIS SERVICE HONESTLY YOU WOULD GET NO STARS. IT WAS WORSE THAN POOR.

Mounir Sallit

Jun 22, 2016

I have worked with Tim at service with my 2005 Ford Expedition and he was great. Amazing help and very professional. I was very satisfied with the service.

RDGIMSON

Jun 22, 2016

I would highly recommend the Service Cent have had great service from Mike and Paul and the rest but I would seriously warn AGAINST buying the vehicle from the Sales Office across the highway on Rt 309. This was the third vehicle I bought from this Dealership and had it been the first it would have been the last. My salesman did nothing but lie to me and blow smoke up you know where. I still have not received a call to see how I like the truck and its been three weeks. But the service Center I give Five Stars. Sales can learn a lot from Ditchmans in Flemington or Beans in Doylestown.THank you Paul and Mike for salvaging my respect of Ciocca and thanks to Chris also for making the problems right.

KHILBERT8814

Jun 21, 2016

I went in to get my boots replaced and I had a test done on my truck to see why it was bucking every couple weeks here and there. I also got a rental car through my warrenty. I was told that my spark plugs were splitting and it would be 500 dollars so I asked them to wait. When I got my truck back, it was covered in grease and blood and there was a dent in the door. Enterprise also took out the 100 dollar security deposit and never put it back because someone new was working with me. I returned the truck to ford and had them fix the inside and outside for me. When I got it back, my daughter's stroller was thrown in the bed of the truck on top of trash so it is now ruined. My truck is also bucking every 2 seconds because they were playing with it and I am terrified to drive. I still have yet to hear back from them about the stroller and the bucking. My 100 dollars still hasn't gone back in and it's been 2 weeks. I am pissed off and never coming back to ford. I will be sure to tell everyone I know about this experience.

SLIMBERT

Jun 21, 2016

the tires look great, the service was quick and hassle free, the free alignment check was a bonus I was not expecting, it was good piece of mind knowing everything was right

SCOTT00925

Jun 20, 2016

From the service manger Michael, who goes out of his way to make you feel welcome and part f the family. It is reflected in his service team, what a great group of professionals, and two my service writer Paul, great job! The diesel mechanics are the best in the buisness. They do a fantastic job each and every time, I couldn't be happier with Ciocca. Thank you

BILL34

Jun 20, 2016

Took our F-350 in for service and inspection. Paul in service took great care us. The work was done on time! Hats off to the service department.

Godwin, Jamie

Jun 19, 2016

The people at Ford were very respectful of our financial situation and did not push us to buy something we couldn't afford. The only place that wasn't pushy at all!!! Very easy to work with and gave us a great deal!! We'll definitely go back for our next car!!

RON13

Jun 18, 2016

Pleasure dealing with Paul and Joe. From first contact over email after seeing the car on Ciocca's website to the financing department - buying the car a breeze. No pressure just honest salesmanship.

BUSDRIVER140

Jun 16, 2016

Went for the works, they noticed my inspection expired at the end of the month. I said I was going to a place down the street for half the price. They matched the price. Saved me an extra trip. Also got my remote fixed. Batteries changed.

LDAULETT

Jun 16, 2016

Sales staff( Paul Farrington) was excellent, helped me without being overbearing. Worked a deal that was good for both of us, thanks Mark. Made car buying a pleasure.

LJROTENBERGER

Jun 16, 2016

I had both my Ford Fusion and Ford Escape in for different reasons. While servicing the Escape, there was a minor issue mounting one of the tires, and it caused damage to the wheel. Tim made it very clear that this would be replaced at no charge, and he even threw in a car wash to rectify the issue. It was also discovered that there was an oil leak in the engine compartment. I deferred on getting this serviced right off the bat, so I could look into it a little more. A day or two later, Tim called when he discovered that this repair would be covered by my power train warranty. Tim went above and beyond to reach out to me like this, and I greatly appreciate it. I am very pleased with the level of service that I am receiving from Ciocca Ford.

ALMAYSONET0

Jun 15, 2016

I have been completely amazed with the level of service that I have received from this service department so far. Eveyone from Paul in service to Greg giving me a courtesy ride, they have gone above and beyond. Thank you

Angie & Joe

Jun 15, 2016

It was a pleasure dealing with Mike K. from our phone call on the way home from Cape May, NJ to being able to get our Ford Escape serviced at such a short notice. Arriving at 8:45 AM we had expected to wait an hour or more, what a surprise when Mike came out 37 min. later and said we can be on our way back to the Jersey shore. Mike has always been a pleasure to deal with and will keep us returning again and again.

Dr Joe

Jun 15, 2016

I write specifically in praise of Tim Adams, my CSR for service on my 2016 Fusion.I was greeted promptly upon arrival in Quakertown, and my expectations were all met, PLUS some!I came in for a Ciocca Promise Oil Change, and an state inspection, after only leasing the car for 5 months. There was a mismatch between the inspection month sticker and my lease month initiation. Tim said, "NO PROBLEM , if you wish, we'll make them match!" AND he DID! - without even charging me for the sticker! I was outta there in less than one hour! I am so grateful.Great job!

BBMAC62

Jun 14, 2016

I found my first experience using the Ciocca Ford Service Center very satisfying. I scheduled an appointment on line and wanted to get an oil change. I arrived for my appointment and was greeted by many nice people. All were anxious to help me. Once I checked in with the service rep, I was assigned a specific person to help me with the process. He was very courteous and asked if I had any other concerns. Once he knew of my other concerns he made note of them to make sure the mechanic was on the same page. After a brief wait my oil was changed, I received a free alignment and brake check, and my small concern was fixed with no charge! Hats off to all those who I met and had the fortune to speak with! Good Job!!

DJCROOKS1

Jun 14, 2016

I had a great experience leasing a vehicle at this dealership. Everyone was friendly and professional. The process went smoothly and I appreciated how quick it was completed.

NMALLERY58

Jun 14, 2016

I was originally going in to purchase my lease vehichle and drove off in a 2016 model! They had great incentives and Matt was especially patient and listened to all my finacial concerns. They kept pointing out all the great incentives, 7yr/75k warranty was too good to pass on! It was a great experiance!

T123MCGMP

Jun 14, 2016

Mike was great. No hard sell. Stayed with what was important to me. In the end I realized I didn't need the King Ranch and bought the Lariat instead.

TOXICAVGPA

Jun 10, 2016

the service team, took the time to identify the root cause of my ac problem and Tim went to bat for me to get the repair and loaner care covered under warranty. He kept my informed with status updates every day.Well done

N514864

Jun 10, 2016

Dealership team could not have been more helpful. I was really well treated by all the Staff. Particular kudos to Brian and Nick (finance), but everyone was great. Pricing was straightforward - their price was straight up and good. Have been back for a couple of additional items and was treated as a really valued customer

PFBROHL

Jun 9, 2016

Paul is easy to work with. Did his best to get me in and out in short order. He handled my service with very short notice.

GIY4547

Jun 8, 2016

Great dealership...very professional to deal with. Highly recommend to go see them for a great deal and great experience. This was my second experience with them and it went over great!

AVIOLA88

Jun 7, 2016

Great dealership...very professional to deal with...4th car purchased from them. Highly recommend to go see them for a great deal and great expiernce

GWPA303

Jun 7, 2016

Tim Adams took very good care of me; especially knowing I was leaving for New York on the long holiday weekend. I would like to add, I hate my Ford Fiesta. I'm sorry, I do. But that does not reflect on the service that is provided...it is outstanding!

NURSEDI654

Jun 7, 2016

Great quality service. Professional and courteous staff. Accommodated service maintenance request on the same day we called to schedule an appointment.! Car was done and ready on time we were told.

POLICEMAN3721

Jun 6, 2016

I gave the rating because the technician was very helpful, told me all the problems with my vehicle and fixed it very efficiently. I recommend this place for all your service needs.

bcoyle59

Jun 5, 2016

First service 2015 F150. All went smooth as can be. I waited, took a little longer than expected but not by much. Personal attention and communication very professional.

DANIELSWA

Jun 5, 2016

I have been dealing with Ciocca Ford for a lot of years. What keeps me coming back is the sales ,service and the over all customer experience .From the time I make an appointment, drop off, and pickup my vehicle.

Hollyfoster317

Jun 5, 2016

Extremely nice and professional. Went out of their way to meet our needs and help us get home. Thank you Tim for all your help!

BILLRULON

Jun 4, 2016

I bought a beautiful screaming yellow Mustang convertible from Ciocca. Andrew was my salesperson.He was very informative and responsive. Because of the distance involved, I chose not to make the tripto PA to see the car in person. I had to rely on the info provided by the dealership. I have been driving the car for 2 weeks now and I couldn't be more pleased.

GDICKINSON96

Jun 4, 2016

we had a goal when we went to purchase a new vehicle for myself and that's exactly what we got with a payment that I could afford.

Jamisrace

Jun 4, 2016

We visited the dealership for a new truck. They had a great selection. I worked with Kyle and he was very knowledgeable and helpful. Overall a great experience.

JJP6269

Jun 3, 2016

This is my third f-150 from ciocca Ford. There salesmen areg great and there prices can'tb be beat. The dealership is located an hour and a half from my house and it is well worth the drive.

BRAVOSIXXX

Jun 2, 2016

I brought my 2006 Mustang GT in for some Mods. Paul Wehner is my go to guy and he always goes above and beyond the call of duty for me. He is a true asset to the Ciocca Team. I trust him and that is very hard to find these days.Justin B. did the work and my car and it turned out perfect. Ciocca is the only place I will Take my Mustang for any type of service I even take my Chevy truck there. They are 2nd to none and the Valet service is a big Plus. Greg my Valet was a really nice guy.Overall my experience was nothing but the BEST as usual.Thank you Ciocca Team!

LONGHAIR_BILL

Jun 2, 2016

Other than a small hic-up in the financing everything went very well. I love the truck and the pricing was more than fair, overall a good experiance

TELDATCOM

Jun 2, 2016

called to purchase a new work vehicle and Chris pulled up and got it for us! He's so great to work with!He knows just what what I want every time I call

HERDALUMTOO

Jun 1, 2016

Devin was wonderful and very patient with all of our constant changes. Really went above and beyond. Absolutely love the truck. Would recommend this dealer to others.

JONEMOSS

Jun 1, 2016

My wife and I walked into Ciocca and knew from our online research what we were looking for. We dealt with Devin Kroll and within a few minutes we were test driving the car, and then back at his desk working on the deal. Everyone from the sales team to the finance manager (Jimmy) was EXTREMELY friendly and helpful and we drove off the lot with our new Ford Explorer (after trading in our old car) within just a few hours. Would recommend the Ciocca team to anyone I know looking for a new or pre-owned car. Well worth the hour drive to Quakertown, even with a crying baby.

JOSEPHPITSTOP

Jun 1, 2016

Once again, I was treated with great respect. Communication was thorough and constant. As a long term customer, this is greatly appreciated and will continue to work with them.

JPLACESR

Jun 1, 2016

I brought my truck in for maintenance and warranty work everything was completed as I waited and I was periodically informed about how things were going

kimasaki82

Jun 1, 2016

As an educated consumer who makes avail of all the resources online to research cost, quality, and benefits, I find it beyond difficult to be treated as "less than" at dealerships. The "game" of haggling, being forced to "sit and wait" at dealerships, the sales person going back and forth with their manager during negotiations, etc. is old, tired, and quite frankly..its lame.Current sales methodology is solution or "win-win" oriented, customer focused (sales person listens to the customer and does not speak), and very consultative in nature.Our salesman, Matt, was awesome in that regard, although the Ciocca sales model/process still had him "playing" the "game". I will say this though....we had looked at vehicles at Ciocca Souderton as well, dealing with Chris there. Chris went through hoops for us but in the end did not advocate for us with his sales manager like Matt did. Matt got it done for us.My hope, however, is that before I purchase my next vehicle...the automobile dealerships in the greater Philadelphia area start to change their old, "good l' boys" typical "car sales" culture and sales methodology. Previously I purchased cars in New Jersey and had a much different experience than I did in PA. I may just have to take my purchasing power out of state again if things in PA don't improve...

JDERHAM

May 31, 2016

I have been taking my vehicles to this Ford Dealer for about 15 years. They always treat me nicely, and do quality work. I plan on continuing to bring my cars here for service for many more years.

afFORDableBeliever

May 30, 2016

Ciocca went the extra mile in helping us purchase our 2016 Ford Edge. Diana, the Internet Specialist, was extremely courteous and helpful (she couldn't have been nicer!). The GM, Agantonio, blew us away with an amazing offer we just couldn't say no to. He was 100% transparent and even provided us a screenshot of the actual finance screen to prove there would be no 'hidden' costs or surprises. He even encouraged us to use it to find a better deal and no other competing dealership could even match it! One local Ford GM even texted to me that 'either they made a mistake on the invoice, or I'd better take the deal immediately'! We shot a few texts back and for and the deal was done. We traveled over an hour out of our way to the dealership and couldn't have been more impressed. Everyone was laid back and welcoming. It is truly a 'no-pressure' atmosphere. Paul Farrington, the detailer and customer liaison was fabulous in helping to connect/sync our iPhones up to the Sync system, and the vehicle itself was spotless. Agantonio was just as gracious as ever and there was never a hint of salesmanship. Just pure honesty and integrity. Dave Hetzel, our finance specialist made the financing easy and completely understandable without speaking over our heads. Sincere and direct. Overall one of the best experiences we've ever had at a dealership. Even though we're an hour away, I will make it a point to have my Edge serviced at Ciocca rather than use a local, more convenient Ford service center. That's how impressed I was with the overall experience. A job well done to everyone at Ciocca!

R_YONKER

May 30, 2016

There was a issue with the paint on the trunk. Brian and Mark made sure every thing was taken care of to my complete satisfaction. Brian picked up car at my house returned it the next day issue taken care of.

msav

May 29, 2016

Referred by a friend to talk to JImmy at Ciocca. It was worth the drive, Jimmy, Josh and all the guys are very knowledgeable and got us into a pickup for a great price. Definitely worth going to Ciocca

BANDWMACHINE

May 27, 2016

Good experience, gave me a ride to and from my job before and after service. Both service manager and driver were courteous and polite even though I was late dropping off my vehicle.

BT

May 27, 2016

The deal I received from Ciocca Ford on my new Explorer was worth the hour and a half drive. The process was quick and easy and I love the car.

SHELIFICATION

May 27, 2016

I was very happy w/ the service I had at the Quakertown Ciocco Ford Serv. Ctr. I could only get there on Saturday, I called Friday and was in and out the next day. Very friendly and accommodating atmophere. The entire staff were excellent to deal with!

TBS1962

May 27, 2016

Received a call to pick up vehicle - paid over $300 and as I was driving down road check engine light came on - had to take it back - they looked at it right away and fixed it

SHAANRN

May 26, 2016

As always we are satisfied with the service we received. Mike K goes above and beyond to help us out. We bring both our vehicles here.

WILDONE4

May 26, 2016

Brain was great, did everything he needed to do to close the deal. Very kind and courteous young man, wish more of our younger generation would show the respect he does. David Hetzel was great with the finance department.

BUDMF

May 26, 2016

Willing to do everything possible to sell you the vehicle that you want. Made every effort to work out price and affordable financing. I would highly recommend this dealership.

DAN27

May 26, 2016

I drove past Ciocca and noticed a used Utility Work Truck. Your sales person Christopher Batori came out to work with me. Chris was very helpful, polite and a pleasure to deal with. It was a quick easy deal. You had what I wanted, Chris made me feel very comfortable and we closed the deal. Your Finance Man Jimmy Breslin was also a pleasure. This is the second vehicle I have purchased from the Ciocca dealership. I would highly reccoment your company. Thank you and I look forward to working with you in the future.Dan P.

ERICWILLIFORD

May 26, 2016

Ciocca Ford of Quakertown is THE BEST!!! From management to sales I couldnt pray for a better truck buying experience. I have been a long time customer of Pacifico Ford Philadelphia and Springfield no comparison! Ciocca Ford has raised the bar. Good bye Pacifico Ford hello Ciocca.

formula.1020atyahoo.com

May 26, 2016

Tim Adams took care of me very well he took the time to explain the service performed on my ford Focus and also answered all the questions I had about my vehicle Joe Smith

KRACE91

May 26, 2016

Great employees, great experience purchasing a vehicle. I would recommend this dealership to anyone looking to buy or lease. They stayed 3 hours after closing just to let us look.

MEIS89

May 26, 2016

They answered any questions I had, prompt & thorough with their service before & after....they had a nice lounge area for the customers to wait in comfort...all around a good 1st experience

NSEIP55

May 26, 2016

Finally feel like I'm driving a decent car. I bought this car used, with 59,000 some odd miles on it. It shuttered almost immediately. After a visit to your dealership, it was no better. A new clutch was ordered and installed and now I finally feel like I'm driving a decent car and can now have passengers without being told "you got yourself a lemon". Thanks to Tim and his team, the car is running great!!!

ALEX16

May 25, 2016

One of the great buying experience I ever had.The dealership are very up front with pricing and selection and the sales man is very knowledgeable with their products.

CAROLCHRISTY1

May 25, 2016

the service was quick. Problem should never have happened though. The handle above the passenger door should be used to hold onto and not come loose.

INSINFO

May 25, 2016

From start to finish a great car buying experience. Professional salesman, excellent vehicle and reasonable price. Mike found the vehicle I was looking for and put together the deal in less than a week . Thanks again !

KOLDT

May 25, 2016

Being in a wheel chair when I receive great service I feel that I must tell everybody about it. Everybody was so helpful my registration expired and you took care of it for me. I love the fact your are there to help the customer. I can't say enough about the employees and the service you give me. THANK YOU for all you do and keep up the good work. I tell everybody about your service and recommend it to everybody

KRISLUKE71

May 25, 2016

Negotiations were brief and reasonable. Once agreed the entire staff was professional, courteous and very friendly. No pressure to purchase and no unreasonable added on charges other than what is usual and agreed.

markcdavis

May 25, 2016

Modern, clean facility and I like that they have a dedicated truck service advisor and truck technicians. I took my used F-250 for its first scheduled service and they also replaced the battery and fuel filter (at a reasonable price). However, the technician did not check the power steering reservoir which is below the cold full line on the dipstick. That always makes me wonder what else hasn't been checked...

GrandSportX

May 23, 2016

I didn't have major work done but my experience was nonetheless very pleasant. They gave me a great deal on tires and I had an alignment done right away. The difference between the car I drove in and the car I drove out are night and day. Thanks again to Chris, Mike and staff for making it a great experience.

REESEMAN

May 23, 2016

Service department very friendly and Mike Kardane is great. Appointment times were convenient to my schedule and service was pretty quick to finish work about 2.5 hours.My only issue is the price for oil change and tire rotation- $39.95 and price to fix nail in tire- $30.00 they are much higher than Pep Boys, Midas , etc.

Vinnie

May 21, 2016

Brian made it possible for my dream of owning a Shelby GT350 come true! He is an awesome guy who was truly accommodating to my needs. My whole experience was great from start to finish! Two thumbs up for the team at Ciocca Ford!

KIMBERLY_STOUT

May 18, 2016

Mike is always extremely friendly and accommodating. He truly seems to enjoy what he does every day. The service department does an excellent job and the customer service is beyond compare. I've never felt this way about a automobile service department and its very refreshing!

PBOSCO911

May 18, 2016

Justin is new to the service department but seemed like he had been there for a long time. He went through the check in process with me like a pro. When my service was complete, Justin came to get me in the waiting area and made sure everything was good with the check out process.

ALAN7

May 17, 2016

My recent experience was marred by my being a customer to be processed with the new computer system. From what I could see the system will benefit the company immensely by the quick gathering of info about me and my car service history. As to any advantage to a customer who wants to check in, tell you what he wants done, and leave in a timely manner I have my doubts. As is usually the case with computerized systems trying to handle customer service, handling many pieces of info, the advantage is not for the customer but for the store. I am pleased with the actual service, with the actual service people, but will; save my opinion on check in process until next appointment.

DAYBREAKHI

May 17, 2016

My Experience at Ciocca Ford was excellent. I searched for my new truck on their website, checked the box to see if the vehicle I was interested in was still in stock. Got a call back from the dealer within 5 minutes and made an appointment for the following day. When I arrived the truck was ready for me to test drive with my name already on it, got a decent value for my trade, the rest of the experience was smooth. I would recommend this dealer.

Matthewbrand6

May 17, 2016

I bought a certified used Ford F-150 in February. My initial experience was very good--even after having to have the truck towed the very next day. There was an issue the very next day and they sent a flatbed and towed it back and fixed the problem right away. That was probably my only good experience with the service department because management & my salesperson were involved. It seems every time after that I have had a problem. I brought the truck back in about a month ago for a minor problem. At that time I was told the truck was not a certified truck even though I had all the paperwork from the sale stating it was. After many phone calls it turns out they forgot to file the certified paperwork with ford to register it. I finally got verification that it is officially certified now. I brought my truck in last week for an engine problem and again had problems with service. This time they were telling me that there is a problem with the engine and it would be covered under the warranty with the $100 deductible but I would have to pay the $149 diagnostic fee first. This didn't make any sense as the truck is certified and covered (not to mention it is the rear drive shaft that should have been discovered when the truck was certified 2 1/2 months ago). So I again had to waste my time to make a bunch of phone calls to get this straightened out and when it was finally settled I do not have to pay the $149 diagnostic fee. I can't figure out if the service guys just don't know what they are talking about or if they are telling you these things to see if you will pay them first. Whatever the case, it's very frustrating having to deal with a major problem every time you bring your truck in there.

NCAPOZZI13

May 17, 2016

Went in for an oil change and a squeaking noise coming from my front end and they found my struts had a problem. They fixed it while I waited.

PSUBOAT

May 17, 2016

The service was friendly and fast. The only part I didn't like was the price of $89 for an inspection. I learned that $50 of this is for the environment tests which are ridiculous for a 2 year old car. This is not the dealerships fault. Upon my return to home I called our local state representative to complain about the money grab of emission's testing.

TOM.HORVATH

May 17, 2016

Always had great service and all work was completed by the estimated time frame. The service and sales department personal are courteous and never any pressure. I have bought 4 pickups and at least 4 new cars from the Cicca originations.

EVETTE.MILAGROS.CRUZ37

May 16, 2016

Customer service is superb we feel at home we are treated like family and they always exceed our expectations we've been buying and leasing Vehicles here for many years he wouldn't change it for anything

EVETTE.MILAGROS.CRUZ37

May 14, 2016

Every time my family and I go to purchase or lease a vehicle they remember our names they remember what we purchased last we are treated with the most respect and cordiality. We always feel like we're apart of the team which we are treated like family. This is why we keep coming back to see her friends or how I tell my husband part of our family that takes care of us and meet our request in every vehicle that we either purchase or lease.

SWY

May 13, 2016

My visit was for a well defined, 4-tire replacement on a 2005 Ford with 170K miles. I was not expecting and unprepared for a call from Mt Kardane illuminating that after inspection, there are multiple other maintenance items of varying necessity, in total representing $500+. Hey, it's a 12 yr-old car with 170,000! I wasn't even expecting an inspection. The experience soured my taste for what had been previously exemplary service experience at Ciocca.

CAGEDANIMAL28

May 12, 2016

I owned a 2014 V6 Mustang at the time I went to Ciocca Ford. I only owned the car for 3 months, but I just wasn't happy because I really had my heart set on a Mustang GT. My credit is still new, so I wasn't sure if I could trade my car in for the one I wanted. The staff at Ciocca told me it would be no problem. They were very helpful, courteous,and patient with me. I test drove a few GT's and found the one I wanted. Even though I had a new loan for my V6, they were able to get me out of it & into my dream car, which is a 2014 Mustang GT. Not only did they make this happen for me, but the new loan ended up at 12% lower interest than the loan for the V6!! Within 2 days of walking into Ciocca Ford the first time, I was driving home in my GT! I would recommend this dealership to anyone,& I will be returning to them in the future when it's time for another vehicle.

CGEORGEKOUROS

May 11, 2016

Was helped out by salesman Zach stout. Everything went smooth and easy. I received excellent an excellent customer service experience. Will defiantly refer friends and family.

HUMMELDOUG

May 11, 2016

Did not reset my service alert on dash board and did not put a sticker to replace last change. The rest was fine but I had to go to Lexus dealer to reset my dash board.

JEFF1953

May 11, 2016

Everyone, especially Paul, was very professional and courteous. While waiting, I was kept updated as to the progress of the service being done to my vehicle which means a lot to me. Everything being done was explained to me in detail. I will be back!

BMOTTRO

May 10, 2016

If all dealers operated this way there would be no need to have a rating system. Everything was explained very thoroughly. I was not pressured into buying anything. If you want a great sales/service team, look no further.

DEBBIE

May 10, 2016

JUST PURCHASED A PRE-OWNED 2013 SUBARU OUTBACK. THE TEAM AT CIOCCA FORD WERE EASY TO WORK WTH AND CONSIDERATE OF MY TIME. THEY ANSWERED ALL MY QUESTIONS AND ADDRESSED EVERY CONCERN TOO. IT'SONLY BEEN A FEW DAYS, AND SO FAR I'M VERY SATISFIED.I WOULD RECOMEND THE CIOCCA FORD QUAKERTOWN PA TEAM IF YOUR LOOKING FOR A VEHICLE.

TANDERSON214

May 10, 2016

This dealership has a friendly no pressure atmosphere. The people that assisted me with my purchase were AWESOME. Thanks again for the friendly and great service.

ZJMANGOLD

May 10, 2016

I had a very good experience with some people who went above and beyond to make sure I had the best experience possible. Nick the financial advisor that helped me so super friendly and very helpful. The first sales rep I had was just okay, but the second sales rep i got was John, and he was very helpful throughout the entire process. My only complaint with him is after I had bought the car he needed to call my insurance agent the next day to give him the lean holder information which he ensured me he would. He never did. Then when I texted him and asked him to he lied and said he already did. I asked if he could call again to get it squared away, and then he got rude with me, and said he had nothing to call about, and I'd have to handle it myself. I politely asked him again if he could call and he ignored me. Overall the car buying experience was good, but the entire time they were telling me about the "ciocca way" and how customer service was most important. They sold me on it and I believed them, but after John had done that I realized it was just a sales pitch, my overall customer satisfaction didn't matter just my money, and once they got that he couldn't take 5 minutes out of his day to do what he told me he would. Overall, I'm happy with my experience, but right after I got my car I was telling people they need to go to ciocca ford, and how I got a great deal, and their customer service was great, but now I will only go back if their prices are better than anyone else.

psykosteve

May 9, 2016

everyone was very friendly and helpful.i have had some bad experiences at other dealers in the past so i went in with a poor attitude.i left feeling great and i felt i got a good deal.i will definitely buy all my future cars from Ciocca and hopefully Devin.

CS.CHADSMUCKER

May 8, 2016

I recently bought my 06 subaru impreza wrx sti from them and they had excellent sales and service! Everyone was friendly and informative! They even offered me a 3 warranty and gap insurance for my sti which I happily took.

dan

May 6, 2016

Dear Ciocca Ford Team. I went to you dealership last Friday with intent on seeing and driving a new F250 this would have been my sixth new truck in my lifetime. However to my surprise this truck wasn't to my personal liking. I didn't panic but I wasn't sure if an F150 could handle my daily towing requirements. Zach and Kyle assured me through their product knowledge that when properly equipped a new F150 could handle up to 12,200 lbs. I stepped into the truck a new instantly that this was the one. The power and smoothness of this truck and it's luxurious feel and features was enough to have me part with my old one. Kyle was an excellent listener who put my needs first and found me exactly the right F150. Thank You

GKOZMINSKI22

May 6, 2016

I will defintely buy more vehicles from Matt. Couldn't ask for a better experience. I had my kids with me and he kept then entertained and that's hard!

SOLIDROCKCONCRETEDESIGN

May 6, 2016

After owning this truck for a short time it has exceeded my needs and wants. Chris Batori went above and beyond in helping me throughout this purchase. His knowledge and willingness to assist me was very much appreciated. He provided me with all the necessary information to make a much needed decision. Ag Antonios also made time to be involved to make sure everything was going well. Great team and I love my new truck.Kevin GehmanArtisan/Designer/Fabricator/InstallerSolid Rock Concrete Designwww.solidrockconcretedesign.com

W.MOWER

May 6, 2016

Bought a used Hyundai 2 days ago Bluetooth is not working dealer refuses to fix it without service charge ridiculous I'm a repeat customer. not no more my salesman Larry and Eric in finance AR great guys to deal with butt management ridiculous

NATEBL9

May 5, 2016

This car has been a headache from day one my 80,000 mile tiers were all used up after 30,000 miles,My replacement tiers also rated at 80,000 are having issues after 26,000 miles.And issue repaired last year failed again.After my last visit which went from a simple oil change I ended up spending hundreds of dollars,when I went out to my car hours later my weather stripping on the passenger side was hanging down,I really believe these service technician have no pride in there work.At any given time I own four cars, Volvo,Volkswagen,Mercedes and the ford transit, I can honestly say I have never owned such a dog as this ford transitTom

BEAR0401

May 4, 2016

I have been taking my Ford to Ciocca Ford in Quakertown for the last 6 years. I always have a great experience. Staff always friendly and willing to accommodate my needs. I feel part of the Ford family at Ciocca Ford in Quakertown. I did shop around and there is no where around my area that would can accommodate my needs.

GPURCELL244

May 4, 2016

Excellent and quick customer service ! Would refer friends and family to this little cation. My loaner car was ready when I arrived. Had a great experience as usual.

gramgram

May 4, 2016

we had no appt. the service department took care of our problems without making us wait forever we were very satisfied w/the way they handled our needs

SAMSTEVENJONNY

May 4, 2016

Overall great experience, recommend to anyone looking for a new or used vehicle.. great prices, friendly, an highly motivated dealership.. Will work with you in every way to make sure you leave happy

WILLIAMSONRG

May 3, 2016

Buying a car takes a long time, this was the last day of the month, the place was packed. All staff remained pleasant and helpful. Ron worked with us to meet our needs. And even though big Mike was out on leave he checked in with us. David was also very personable and helped make the financial process as easy as possible. Caleb made sure all was good to go. Overall a stress free day and a great team effort.

C_hutter

May 3, 2016

Tim was able to get me in without an appointment and find new tires for my car after having a flat tire over the weekend. I was back on the road by the early afternoon.

DAR73TAZ

May 3, 2016

I came in for a oil change and a air-condition recharge. I waited while the work was being done. The wait was as expected.

JOE.MALARKEY

May 3, 2016

I always feel like I am a priority in the service department. When I leave I feel satisfied that I received more than I paid for and that my vehicle is safe and reliable.

DAVID.DUDICK

May 2, 2016

John listened to my needs and wants in a vehicle and showed me an amazing car that I immediately knew was for me. Nick really went to bat for me as far as getting the best financing deal. I would highly recommend either of these two gentlemen. Thanks!!

poor mans aston martin

Apr 29, 2016

I own a 2014 Ford Fusion and I can say that I feel comfortable having my service done at this dealership. Prompt professional service with a detailed examination of what the customer and car needs. Tim Adams has helped me several times.. Thank you

mmcchesney90

Apr 28, 2016

My experience at Ford Ciocca in Quakertown was hands down nothing short of phenomenal. If you want a salesman who is genuine, trustworthy, honest, and whom views you as a person rather than a number then Zach Stout is your salesman! The financing team of Ciocca Ford put together is top notch as well. I had a wonderful experience in and out something my previous car dealer didn't provide. Any family or friend will be directed straight to Ciocca Ford of Quakertown with Zach's name in hand.

ALMSUPERMAN

Apr 28, 2016

The guys in service were great. I had a short time. To wait due to other appointments. My truck was completed within the timeframe. thanks again.

PSD3767

Apr 28, 2016

Sales guy was excellent. I have been there multiple times since the recall of my vehicle and he was the only one who told/offered me a rental vehicle that comes with the recall.

dougs80flt

Apr 27, 2016

Was treated . Very well would reccomend to shop there first for a new car they have a lot to pick from and no pressure to buy

MELECTRIC576

Apr 27, 2016

This is our 3rd vehicle in a row that we have purchased from Ciocca. It's always a great experience with the best deals. They are always our first choice.

mmcchesney90

Apr 27, 2016

My experience at Ford Ciocca in Quakertown was hands down nothing short of phenomenal. If you want a salesman who is genuine, trustworthy, honest, and whom views you as a person rather than a number then Zach Stout is your salesman! The financing team of Ciocca Ford put together is top notch as well. I had a wonderful experience in and out something my previous car dealer didn't provide. Any family or friend will be directed straight to Ciocca Ford of Quakertown with Zach's name in hand.

JROBERTO

Apr 26, 2016

Great customer service. I wasn't sure about what was I was going to be walking out with, but the employees helped me out big time and made it possible, overall I was happy with everything.

JOSEPHPITSTOP

Apr 24, 2016

Excellent service service manager! Had a 2016 focus in for repairs. They were always in contact with us updating progress and status of car & delivered on time as promised.

FFEMT17

Apr 23, 2016

On April 21st I purchased a used, 2006 GMC Sierra 1500 from Justin Stranere at Ciocca Ford of Quakertown. I had financial hardships in my past that put me in the basic car I was in for some time. This car was worth far less that I owed on it. I came to Justin after learning of his success in selling vehicles to family members of mine and he came highly recommended. I now know why that is. He not only made the process enjoyable and easy, he was extremely helpful, as was the rest of the sales team there at Ciocca. I told them I needed a miracle and they delivered! With my day to day job, and work as a volunteer firefighter I needed something bigger and with four wheel drive to get me through the bad weather and to haul equipment and things around. Other dealerships I tried turned me down and gave me the run around, except Justin and the Ciocca team. I immediately was greeted and sat down to talk about what I want and what I can do, not what they wanted me to do. Justin made sure to show me all aspects of the vehicles I was looking at, the good, the bad, the Carfax, service records, all of it. He wanted to make sure there was nothing I didnt know. I drove away from that dealership with a truck I needed and love, an interest rate cut in half from my previous deal, and an amazing payment and coverage plan! I would recommend Justin Stranere and the Ciocca Sales team to anyone looking for a car, truck, or SUV of any kind, new or used. I thank you Justin and your coworkers, you have earned a dedicated customer, and my utmost gratitude! Keep up the great work!Josh LaubachQuakertown, PA

ANTHONY Maida

Apr 22, 2016

Just wanted to drop a note thanking Kyle Hirsch for taking care of me and my new F150 purchase. I had a great experience and am appreciative of his time helping me with my questions throughout the buying process.

Robert

Apr 22, 2016

You made our truck leasing experience a pleasure. We'll be back in three years and we look forward to working with you again in the future!

SHEENADEFINIS

Apr 22, 2016

They really went above for me to get in a car. They were not pushy but also very informative. Great staff and I'll be back again

Sraisch

Apr 21, 2016

My husband and I have been looking for a explorer for a while. Diana was emailing me there new inventory about every week, which was great I was not getting phone call after phone call!!! I finally found one that was exactly what we wanted for the price we wanted. Diana set me up with matt. Who is one of the nicest and and most honest salesman I've dealt with when buying a car. He was very informative about everything the explorer had to offer. I had a tru car emai stating what they would sell me the car for. No haggling just straight forward pricing!!then I meet with Joe! Again super nice informative and honest!!! Joe and matt made the whole car buying experience very easy! I drove am hour to go and buy a car from them rather then go five minutes from my house! I would recommend to anyone to buy a cat from this dealership!

ChristopherJ

Apr 21, 2016

I already knew plenty about the vehicle I was going to purchase, but being paired up with another ST enthusiast (Josh Schwoyer) only further helped me decide on my 2016 Fiesta ST. I can say nothing less than the fact that I am utterly thrilled with this car, and that I got a fantastic deal from Ciocca ford of Quakertown!These guys do an ABOVE AND BEYOND fantastic job! Given my process was a bit extended because I was waiting on an insurance claim to be finished with, they really worked with me. No flood of emails, no constant harassing calls, and best of all ; the first day I went in and told him "I wasn't purchasing on the same day", I wasn't just dropped off or shooed away! Major kudos to the entire team over at Ciocca ford of quakertown for bringing a first time vehicle purchasing experience to a totally different level! easy, laid back, and totally successful in the end.On a side note, things really could not have gotten better just as I was about to roll off the lot. Mr. Breslin, the one who discussed finances with me stopped me just before I rolled off, only to find out that my APR was dropped from a 2.9% to a 1.9%!!! You guys really went the extra mile in helping me get the best deal possible. Again, if you are looking into purchasing a vehicle and want to explore all of your options for a vehicle that fits you and your life and budget just right, this is the place to go. I couldn't have been any more satisfied driving off of that dealership lot.

def5g

Apr 21, 2016

Service rep took care of al our questions and concerns regarding our vehicle. They serviced my vehicle at the scheduled time. The SYNC navigation system was explained to further my knowledge of the system

JK

Apr 21, 2016

Overall experience with service appointment was very positive.....the schedule they kept was to the plan and the service advisor I interacted with was very professional

JS_DZIEL

Apr 21, 2016

Any trip to a service center is not something to look forward to, but Ciocca made the experience a dream! I had hardly sat down in the waiting area when I already saw my vehicle being taken in for service. Every detail was explained to me in a way that I understood what needed to be done, the price was very reasonable, and I was on my way less than 40 minutes later! Special thanks to the staff and service tech who worked on my Savana, Justin Bistany! I will be back next time for sure!

TFORS1050

Apr 20, 2016

Very happy with my new truck and a great team to work with.. Ron was very patient and helped me get to where I wanted to be in the end!

CAMPERS209

Apr 19, 2016

From the time I arrived at the service center to the time I left, everyone was friendly and helpful. The tech that worked on my car took the time to explain to me that it was normal to experience a drop in RPM's when my air conditioner is turned on max.

LEEZA

Apr 19, 2016

My sales consultant Bob Mason and General Manager Ag Antonios were wonderful. They were fast, helpful, patient and always got back to my calls and questions. I love my Fusion, and I didn't have to worry if I was getting a good deal because Ciocca always has the best prices. If you would like a great buying experiance with very kind, friendly and helpful people who consistantly deliver the best service AS WELL as having the lowest price in town, buy here!

ESHERWOOD1310

Apr 18, 2016

I had had my eye on a Performance Blue Focus ST for nearly two years, and when I saw a fully-loaded one on their lot I knew I had to have it! Brian was amazing, very knowledgeable, and friendly - the entire staff was friendly and warming! And I am thrilled about the Ciocca Promise! I haven't ever heard of an offer like this at any other dealership. My experience with Brian and the rest of the team was flawless, I could not be happier to own this car!

JBENGE21

Apr 18, 2016

I am a returned customer, after we bought my wife's truck here we loved the service so much that I came back and traded in my Taurus SHO for a GT Mustang. Again we got received excellent service.

Greg Pryer

Apr 16, 2016

I went in to look at the used vehicles and Matt ended up helping me find the lot and he helped me buy my 2012 Mazda 6 with no problems and great satisfaction. I know that if I am going to buy a car again in the future, I'd go back to them because they were such a great help.

ROOFKING11

Apr 16, 2016

I was never one to use a dealer for servicing my vehicles - Ciocca Ford in Quakertown has changed how I have my truck serviced. Mike is very attentitive to my need to get in and get out!

WALT.MEYERS1

Apr 14, 2016

I felt confident that they understood my vehicle better than an RV service dealer. They also did a vehicle inspection, and fixed a broken latch.

DINATALE145

Apr 14, 2016

I started with Faulkner Ford in the 1990's. bought every car but three over a 25 year period (8) from Faulkner. One I bought from a buick dealer back in the day and a ford ranger from bergy in 2002. The last car I bought from Souderton Ford after a bad experience at the show room at Ciocca Quakertown show room. Regardless where I bought the car, they all went to the Faulkner/Ciocca service. I have trusted them and they have given me no reason not to. Their work is great.

DARREN.KYLE

Apr 13, 2016

Ron was a great help and a true professional. Buy from him knowing he is doing the right thing. Found what I was looking for, in a price I was looking for.

Edward1010

Apr 13, 2016

So why Ciocca Ford? At a previous Ciocca dealership I had a great experience with my wifes car. I knew that when it came time to purchase a car I wanted to deal with Ciocca. They were good to me with my issue and I wanted to give them the opportunity to sell me a car. My decision was solidified when I brought up their website and I saw they were the number one F-150 dealership for the past few years. I knew they would provide me the best price available on the market. I called to make an appointment and was greeted with a friendly voice on the other end. After providing her all the details of what I was looking for she stated she would work to make it happen and have it ready to drive on Saturday. (In the meantime I did contact another dealership that was closer to my home. Long story short, they were unable to find stock of what I wanted and the prices were higher) When we arrived on Saturday, the team was expecting us and Ron, the sales person, was ready to show us the truck. Rons approach was comforting, easy going, and pleasant. He also knew his product line and the full details of the F-150. (while in the car shopping process, we did notice not all sales people knew their product line) We never felt pressured and they were very accommodating to us and our needs. That evening they stayed 3.5 hours past closing to provide us the truck that night, we didnt ask for this option. They did it out of kindness. They are a top notch place to do business! Happy owners of a 2016 Ford F-150 Supercrew

HORSEPOKE49

Apr 13, 2016

In our many years of driving my wife & I have owned many vehicles such as Ford, Chevy, VW, International, Jeep, Pontiac, GMC etc. and obviously dealt with many dealers for buying and service. Ciocca Ford has been the best experience for us from buying to servicing our vehicles. We can't say everything was perfect but we can say it was perfect/excellent in how any of our issues were taken care of in an expedient way and with great courteous and professionalism. Nothing was to much trouble for Cocca employees. We purchased 2 2015 50th Anniversary Mustangs one of them being the Limited Edition. "Z" Bean was perfect as our salesman and Mike Kardane, Assistant Service Manager, was perfect as our service guy. Nothing was to much trouble for Mike. He kept us informed of progress and was relentless with getting a solution for the fix from FMC. Mike Minniti, Service Director, was also a pleasure to work with. We live an hour away from the dealership and on 3 occasions Ciocca provided us with a vehicle to use since they had to keep the car overnight and were very apologetic for the inconvenience. I could continue with our experience but I believe I said enough and I would recommend Ciocca to anyone who is looking for a great Dealership experience in regards to buying and follow up service.

VINNYG.1

Apr 12, 2016

You did not take care of my problem, will call corporate office about this. My oil is getting tested too! Had to re change my oil when I got home and check for other problems.

Tyler

Apr 11, 2016

I currently have a 2016 Ford Fusion that I bought through Ciocca ford. I am having trouble with my dashboard and radio system. Every time I take the car out for a drive (usually longer drives) I hear multiple cracking noises coming from the center of my dashboard. We also discovered that the dashboard was sinking and warping. After many many visits Ciocca was able to replace the dash board. When I received my car back I found two unattached pieces to my dashboard. I currently just brought my 2016 Fusion again and just received a phone call stating that the pieces needed to be replaced and one was broken. Unbelievable! I was guaranteed that my cars dashboard was inspected before they gave it to me. Obviously not. I also noticed that the dashboard still didn't look aligned, I didn't mention it due to the fact they may break more plastic pieces. The radio, we have 0 progress on. Half the time I get a phone call my music and phone call are playing at the same time and the other half the time my back up camera does not switch on. Ciocca told me its the "cold weather". The worst experience I have ever had and the worst car I have ever owned. After this car, I will no longer do any business with Ciocca nor will my family. My car only has 9,600 miles and has been more times in the shop than any car I have ever owned.

JENNIFER_FRASIER

Apr 11, 2016

Paul is awesome to work with. He is quick to respond and always friendly and smiling. Even though the tire I wanted was not in stock. He worked hard and quickly to get it in the next day.

MIKEGONYON

Apr 10, 2016

I was completely satisfied with my service visit on April 7th.Your staff as always was courteous and professional and my vehicle was delivered ahead of schedule.

emacmullen

Apr 9, 2016

I unfortunately bought a 2012 Ford Focus that is not even paid for yet and I have had major issues. Besides the faulty transmission which had the warranty extended because it is junk, the second computer module in 2 months has gone. The first was a steering module that cost me almost $500. At least the rep I worked with was sympathetic, got me a free car rental and got Ford to pay the other 3/4 of the repair. This time, I worked with the service manager, and I have to tell you, he could take a few lessons from the first Mike I worked with. He was unsympathetic that a car fairly new had all these problems, flippantly stating, well, they are cars and cars have problems. If I expected this many issues I would have spent a lot less money on a used car! He didn't even call me for 5 hours to tell me what was going on with my car, I had to call him. And he says, good news, it won't cost anything because it was covered by the extended transmission warranty. All it will cost is the car rental. Really? That should have been covered since it was a factory warranty computer module that went this time. I thought I found a decent place to bring my car but I was wrong.

JILLBATLADY

Apr 8, 2016

Everyone was very helpful. The people I dealt with at Ciocca Ford were very knowledgeable of the ford products that they were selling. They answered all my questions.

JPSTUHR

Apr 8, 2016

Awesome experience. Clean and Friendly. Had me out in 1/2 hour of my appointment time. Waiting area was comfortable and free coffee to boot!

Marek T.

Apr 5, 2016

I live a while from that Ciocca Ford of Quakertown but it was definitely worth to drive that distance to get there and have my car serviced by them. Very professional. I had few things to get checked out so it was not just an oil change but few other things too. I was told it would take about an hour to check all those things I asked for and that's how long it took since it was more than oil change. All employees I was talking to were polite and helpful. Tim Adams and Mark Kardane were very professional and helpful and answered all questions I had. I will definitely be back. Thank you!

deanoandsioux

Apr 4, 2016

I had a great experience this time and just scheduled another appointment to get 4 new tires next week.Thank you Sue Pacella Quakertown PA

ford truck nut

Apr 4, 2016

took my f-150 in for first service.Tim was very courteous and professional and explained services needed. Truck was completed in a timely manner. Definitely will go back for future services.

ROBWLF10

Apr 4, 2016

Great staff and sales people..everyone i dealt with was great.. Id recommend anyone to go there... Both managers came out to shake my hand used sales manager and head manager... Five stars for sure

JMWAYFAN

Apr 3, 2016

Tim was curteous, pleasant and very helpful.He set the car's Bluetooth service to work with my smart phone. My car's service appointment was on time.

OXBREAOX

Apr 3, 2016

Professional service, answered all my questions and was very informative, patient, and understanding. I was given a bad deal at a previous Ford dealership in Boyertown, so came here to get out of it. Scott helped me more than anyone else and truly cared about me as a customer and saved me from a bad situation! I would highly recommend Scott Brazuk when purchasing from this dealership, he will give you the best service and strive to make you a long time happy customer.

RMBRITTINGHAM

Apr 2, 2016

Very satisfied with the work that was done on my new Fusion. They fixed a flat , changed the oil and. repaired the carpet. All was done without making an appointment.

TOWOCO

Apr 2, 2016

Professional, prompt, responsive to all of my novice-like question; very fairly priced. They are the only place I would THINK of going with this vehicle!

KERIANNGULMY

Apr 1, 2016

Had a great experience at Coccia Ford of Quakertown. Very friendly and helpful. Would absolutely recommend this dealership and will be back. Ron was great to work with.

MANDSELECTRIC

Apr 1, 2016

I got in dropped off and picked up next day done. Explained everything they did and explained what should get done next.I wI'll be coming back!

MylestoneEquine

Apr 1, 2016

Second purchase of an F-350 for our farm from this dealership. Kyle went to great lengths to find what I was looking for. They brought the truck in from over 200 miles away. I had visited other dealerships and this was by far the best experience, they went our of their way to get me a great deal.

Lori

Mar 31, 2016

From the moment I walked in the door I felt very relaxed. Kyle my salesman was very helpful from the get go. He listened to what I had to say and showed me the vehicles I was interested in. He went out of his way to bring me a SUV from the sister store which was the vehicle I landed up buying. It was a very smooth buying experience. I would recommend Kyle and the dealership. They took their time and answered all my questions very quickly.

Ad fleck Jamie 1241

Mar 30, 2016

Salesman was great to work with. Very knowledgeable and friendly... Great dealership.. Friendly staff and very helpful..... Would highly recommend this dealership ..... Love my new truck

Thejared966

Mar 30, 2016

Fast, easy, helpful, laid back, I wasn't rushed or pressured. Would love to come back again. John was awesome. Very laid back and helpful. Loved dealing with him.

steve4321

Mar 29, 2016

I recently purchased 2 trucks from Chris Batori at Ciocca Ford. He takes the time to answer any questions I have, research all the option packages, and to address any body fit issues that arise. I' have been purchasing my company vehicle through him for over 10 years and will continue to do so because of the excellent service I recieve.

AODENG93

Mar 29, 2016

good communications, and flexible to pick up the car with my schedule. also the tire replacement matches my local sears price and that definitely worth a plus

AUTAH55

Mar 28, 2016

I was in the market for a new Mustang. I went through TrueCar. Allison was notified of my search and emailed me letting me know that Ciocca Ford was the largest and #1 Mustang dealer in the area. She was not wrong. She scheduled me for an appointment with Josh. I came in and took a look at the almost dozen Mustangs they had to offer. In the end, Josh got me into the perfect Mustang for the perfect price. Everything here was easy. Everyone was super friendly. The price was right. You can't ask for much else

CHRISTINEDUKE

Mar 28, 2016

I was not sure if we where going to leave with a car that day but what I did know was that when ever we were going to get one it would be from Paul. He has the ability to make you feel comfortable right away.

DONNA.SELINSKY

Mar 28, 2016

This was the first time here. It was a good experience. Very friendly and efficient. They explained everything that was done. Will go back to them in the future.

FENTON.HARPSTER

Mar 28, 2016

John was an excellent sales guy very informative and listen very well was not pushy He was able to find me an expeller in a short time frame

irenembishop

Mar 28, 2016

Very efficient. Work done on time and done right. Friendly. Service area clean. Works with your schedule. Can drop off vehicle after hours and pick up anytime.

Jim Chookagian

Mar 28, 2016

I purchased a brand new 2016 Ford Explorer and realized that one of my taillights was burned out. I took it Ciocca Ford Service and they didn't have the part in stock so they had to order it. Once the part was in, I scheduled an appointment to have the taillight replaced. I was initially told by the service adviser that Ford required photos and an approval, but was later told by the same service adviser that he verified that no photos or approval would be necessary and that I would be out of there within 30 to 45 minutes of my arrival. Fast forward almost TWO HOURS later and my car was finally ready. Apparently the "experienced" service adviser Mike Kardane never came out to tell me that they definitely indeed needed to take photos and get an approval from Ford. Here's what they did:1. Removed the defective taillight.2. Installed the new replacement taillight.3. Removed the new replacement taillight.4. Reinstalled the defective taillight.5. Took photos and sent them to Ford for approval.6. Once approved, they removed the defective taillight for the second time.7. Then they installed the new replacement taillight for the second time.Once again, I was sitting in the waiting room for almost TWO HOURS for something that I was told would take no longer than 30 to 45 minutes. The service adviser never communicated with me until the repair was finished almost TWO HOURS later. I understand things can happen in the course of doing business, but at least give me the courtesy of communicating it with me instead of not being respectful of my time. Then to make matters worse, he was unable to give me a receipt for the warranty work performed and stated that he would send it to me in the mail. Come on, seriously? You can print a receipt for the work you performed? And shame on you FORD MOTOR COMPANY for requiring photos to be taken and an approval required to replace a DEFECTIVE part on a brand new vehicle that wasn't even a few weeks old. It sucks to spend almost $50,000.00 on a new car and be subjected to a stupid corporate policy. What part of DEFECTIVE don't you understand? I'm very disappointed with my service experience.

MASANFE

Mar 28, 2016

everything worked fine and on time. As an opportunity to improve I would only recommend to create a waiting room with no tv, so people could (perheps) read a book while waiting.

OSA85AM

Mar 28, 2016

Buying a car from Ciocca Ford was a great experience. Their customer service is excellent and we never felt pressured. I highly recommend them to anyone looking for a new/used car.

WHEEZER88

Mar 28, 2016

I always receive great service at Ciocca Ford in Quakertown. Mike Kardane always takes excellent care of my 2010 Ford Fusion. Quality work is excellent. I have always taken my cars to Ciocca, and will continue to do so.

H, Patti 589

Mar 27, 2016

From the time I walked in I was treated with respect. Diana was so nice and kind. David H in finance worked hard to get me financed. Brian L was my s a salesman. He was so helpful, taking time to explain things and answer all my questions. I would highly recommend these people for your car buying.

IRVM

Mar 27, 2016

I needed to get my truck serviced and I did not have any available time except for the day I was hoping to make the appointment. Well sure enough they could take me that day. I also needed to wait for the service to be completed. The service was completed in a timely fassion and I was on my way !!

Craig

Mar 26, 2016

This is the second time I've purchased a new vehicle from this dealership and I couldn't be more pleased with the customer service I received. From the moment I walked in, until I drove off the lot with my new Focus Hybrid, everyone I worked with was extremely helpful and friendly. I'll definitely be back again.

robert93

Mar 26, 2016

I recently purchased a certified used Mustang at Ciocca. Matt was extremely helpful and pleasant to work with. He clearly understood what I was looking for and was willing to work with me to reach a fair price on the vehicle. I was blown away by the service and professionalism at this Ford dealer. There is no other place to go in the region for a Mustang.

Roop Kashidas

Mar 26, 2016

Total dedication for customer satisfaction. Dealership staff is very knowledgeable with professionalism. Outline of the product with comparisons is extensively explained and no pressure to sell a car was applied. Totally impressive.

FSSJR45

Mar 25, 2016

I scheduled a recall notice repair for our 2014 Ford Escape. Appointment was given for 8:00 AM at my request in order to allow me to wait because I live in Macungie. All the Ciocca personnel advised me that the repair could take 3 to 5 hours and offered me the shuttle service or a free rental car. I opted to wait as I was not working that day. After getting promptly checked-in at 8 by Mike Kardane he advised me that without complications my wait should be about 3 hours. At 10:30 Tim Adams came to give me the pleasant news that my vehicle was ready! Ciocca service is the best.

JENGLER

Mar 25, 2016

Tim was very helpful explaining what needed to be done and why. I am not affiliated with anyone working at the Ford service center in Quakertown Pa.

kimnkids2

Mar 25, 2016

Most people hate the car buying experience. Me included. So, I was less than thrilled when my 21 year old son needed my help with buying a new/used car. He researched several used cars online that he was interested in looking at and we made an appointment with Ciocca Ford to go in for a test drive. In route to our appointment, we received a short video text message from Matt showing the 2013 Ford Focus parked directly out front of the showroom ready for us to test drive. Once we arrived Matt was so friendly. He first took the time to explain the Certified Ford Warranty to us before we even looked at the car. Understanding the warranty end up being a huge factor in our decision to buy a used car. He then took us out to look at the car. He was so knowledgeable when explaining the features of the Focus. He was never pushy, he took his time with us and patiently answered all questions that we had and never felt pressured. We could not have asked for a better sales person and we would highly recommend Matt for any car buying needs.

Lowboy90

Mar 25, 2016

Very accommodating and understanding. No pressure and very professional sales team. Customer service was excellent and did their best to make to make a deal. Would definitely recommend dealership.

MNEWTON89

Mar 25, 2016

This was my first experience buying a new car. I couldn't have been happier. Everyone made me feel right at home and not as anxious. My questions weren't looked upon as foolish. Devin was such a big help explaining some of the car's features. Bob took the time and explained everything about the car, from top to bottom, smiling the entire time. I would recommend Ciocca to anyone that asks. Thanks for a great experience!

dkoehler71

Mar 24, 2016

I have purchased 4 vehicles from Ciccoa in Quakertown, PA. I have always had the best experience with this dealership! The service department is phenomenal! There is definitely no pressure! They go above and beyond to help the customer, especially Mike Kardane, Assistant Service Manager! He is a priceless asset to this dealership! Keep doing what your doing because it is working! I would shout it from the roof top and recommend them to everyone I meet! Thank you so much for always having the customers best interest at heart and understanding their struggles and working with them to get the job done! Terrific from the receptionist to the service department! You all rock!

PFBROHL

Mar 24, 2016

This is the second vehicle we have purchased from this dealership. The sales staff worked hard to satisfy our wants and needs. And, they were successful. Great car at a very good price. I will recommend this dealership to all my friends!

SCOTTNPA1

Mar 24, 2016

I can't express my gratitude enough statying with Alli, Matt, to your Sales Manager and Joe in finance along with his manager. My experience started with USAA Car Buying Service. Once we clicked the submit button 10 minutes later Alli called and we pretty much finalized options on our new Ruby Red Escape. Alli again spoke with me shortly after that and located one with all I was asking for a a great price upfront. When I finialized the feal I forgot about a remote. No problem we wll throw it in don't worry and at no extra cost then turned me on to a supburb salesman Matt and his manager once I arrived a coup 'll e days later.In between 2 other dealerships responded. The 1st one didn't even look at our specs with specificly the color and offered only what was on their lot. That was a big RED X. The 2d was a dealership 10 minutes from my home whom I orignal spoke with that we now needed fwd and found one that was a Titanium model which we couldn't afford . That was a hugh RED X. So I drove an 1.5 hours to Cioccia Ford. I can say with my finical needs were well understood and I feel as though I got a great deal.MY HAT'S OFF!!!! Thank you for this great experience.

RJTBROK61

Mar 23, 2016

Excellent people. Putting people first. Great service . Came in for warranty work, check engine light on. They fixed it and found several other problems that could have caused failures in the future. I bought several new cars from your dealership and have always been very pleased with the treatment your employees offer to your customers. Keep it up and I'll be back over and over again.

SOA1

Mar 23, 2016

Great experience! Service was completed in a timely manner. Courteous and friendly service staff. All work completed as promised. All work and preventive issues were explained by Mike before leaving.

rtdocjr914

Mar 22, 2016

Fair, honest, no pressure experience provided by a professional friendly staff. The truck I wanted was ready and prepared for a test drive, the sales manager was attentive to our needs.

CAROLYN_N_TN

Mar 22, 2016

It was the usual first class service from Ciocca Ford. Have never experienced such great service. Special mention to the tech who serviced my car.

jkandel31

Mar 22, 2016

Found a few cars I was interested in, went back and forth until specific vehicle was chosen. From there Matt Dymit and Sales manager Chris Given went above and beyond to get me to the price I was looking for. Excellent car, excellent sales, excellent service.

PCACCESE

Mar 22, 2016

I used the TruCar model and Ciocca Ford easily had the best price and the dealership made it very easy for me come in and purchase my new Ford Fusion. I don't recall the name of the person who I worked with in Finance, but he was also very helpful and made my wife and myself feel welcomed.

CATM0

Mar 21, 2016

Not a long wait time and the Employees were pleasant and know what they are doing. I did not have to wait long and they got me in and out in a reasonable amount of time.

THESCHROYS

Mar 21, 2016

Mike, Handled my appointment Very, Very Well I was Very Pleased... Mike explained what was done to my car and what else needs to be done.

Malanaj

Mar 20, 2016

I had my eyes and heart set on a vehicle which was a tad out of my price range. Josh worked with me for a few days to find ways to help me get what I wanted. Everyone there was nothing but smiles and professionalism.

LOKENMOR

Mar 18, 2016

Great group of individuals, we felt very comfortable during the whole car buying process! We appreciated their patience and in no way felt pressured or that the truck that we wanted to buy was an impossibility. Ron and Mark are awesome guys!

Mounir Sallit

Mar 18, 2016

They worked on my 2005 Ford expedition and they did great. Even a big job was done in a short time. My tuck runs way better now. I am looking forward to be this dealership customer. Service and sales.

BSCHREIER1

Mar 17, 2016

I have purchased no less than 15 new vehicles from Ciocca Ford in the last 10 years for a couple of very good reasons, professionalism and price. I have always been treated fairly and friendly by everyone there. Like most business owners I do not have any time to waste so it is very important that the people that I am dealing with understand this and make my buying experience as painless as possible. They have done this every time.

CCOTTELL

Mar 17, 2016

It was easy to schedule my car for inspection. Mike reminded me that I had a free oil changes, and the job was done quickly.

LOUGAGLIANO

Mar 17, 2016

We were happy with our salesman, Ron Grigg. He was very friendly and very professional. He was not pushy in selling us our truck, but answered any and all of our questions. Very informative.

MAGGIES2HIP

Mar 17, 2016

This is the 4th vehicle my family has purchased or leased from this dealership. We have worked with Bob Mason each time, he is awesome!

TMESSING

Mar 17, 2016

I was pleased with the service and professionalism of Theresa. The service was quick and my car was clean inside when I got it back.

WENDYBALIK

Mar 16, 2016

Was quick to find us what we want and met all of our needs including price. Great dealer and not pushy. Picked a car with just our needs

EMARTIN512

Mar 16, 2016

I was pleased with the service and of course the friendliness of everyone who took care of my needs. I am always pleased with the care I receive at Quakertown Ciocca.

Ftedeschi8

Mar 16, 2016

For the second time I've purchase a new vehicle from Ciocca Quakertown. These guys are all about the customer. No pressure, no hassles just courteous patient people. I didn't make it easy for them, not by choice we just couldn't make up our mind and they took their time, made sure we understood all our options and we walked away with another brand new car and no regrets. I will definitely recommend them to anyone I know in market for a new vehicle! Thanks Josh Schwoyer and Dave Hetzel.

JBENGE21

Mar 16, 2016

Everyone at the dealership was very helpful and not pushy like other dealerships. I would go back to this dealership if I were to buy again! Everything went very smoothly.

JTFOX3

Mar 15, 2016

Everything went as planned. I dropped of the car and picked it up later when it was done. No problems, Easy to get an appointment, no delay. Good service.

Quakertown8

Mar 15, 2016

Great service all round would recommend to friends and family in which I have already done. Friendly advisors. Keep you in the know. Will come back.

KPEVORUS

Mar 14, 2016

Jimmy Breslin was a pleasure to work with during our recent car buying experience. He was both professional and very knowledgeable and made the car buying experience enjoyable.

tachyon8

Mar 14, 2016

My current car was totaled in the winter and I needed to buy a new one. I researched around and that landed me at the Ciocca Ford dealership right in my own town. I called ahead to look at two of their cars and when I arrived right after work the cars were already waiting for me there to test drive. The sales rep, Matthew Dymit, was very friendly and was able to answer my questions. They allowed me to put a deposit on the car that day to lock in the rebates and incentives that were going to expire that day since I didn't have my new proof of insurance with me (changing insurance companies). I was able to pick up the car the next day and it was waiting and ready to go with a full tank and Matt helped me sync my phone to the car (and even the little details like the clock in the car was set before I was there). I left with a high level of satisfaction on the customer service I received and the price I payed.

Angel2123

Mar 13, 2016

Josh made everything go super smooth and easy. The service he provided me with was outstanding and the dealership was very welcoming. I Would definitely recommend to anyone. Great Experience!

Jeremy

Mar 11, 2016

Never once did we feel pressured in anyway. Salesman was very knowledgable and if he didn't have the answer he found it for us.

Ninespeeds

Mar 11, 2016

I been purchasing vehicles and bringing them up to the service center from Ciocca Ford which at the earlier time was named Faulkner Ciocca Ford. The sales staff, and other representatives have been the highest grade that any customer would desire.

RSTRELZIK

Mar 11, 2016

Mike Kardane handled my service need (state inspection and emissions test) yesterday. He's a class act.....personable, very professional, expedient, detail oriented, accommodating, a good listener, and he has a great sense of humor.

STEVE39

Mar 11, 2016

I had an excellent experience purchasing my recent vehicle. Friendly non nonsense- no games just a reasonable deal and superb delivery experience.Worth the drive from New Jersey

Freemant

Mar 10, 2016

Zach helped me pick out a car that was right for me and my budget. My finance help was Joe and did a great job of keeping it professional but fun to fill out paperwork. The whole dealership was very welcoming and friendly. I would definitely recommend both Zach and Joe to anyone and also the dealership itself.

KARDZWALK

Mar 10, 2016

Mike in service is the BEST!!! Your service department is very accommodating and very professional. I have been with Faulkner Ford for 17 years and your dealership and service is wonderful.However...you need to use a new service for your once a year complimentary car cleaning. Not a very good job.

jmg11909

Mar 9, 2016

This is my second vehicle from them. I wouldn't go anywhere else. Never felt forced to make a decision. The team was outstanding as well as the service.

JPARISI1020

Mar 9, 2016

This place is great. I was looking for a car and they made every effort to find exactly what I was looking for. Great customer service

cgretz

Mar 8, 2016

I've been dealing with Faulkner, then Ciocca Ford for over 20 years. Bought cars, had them serviced reliably and frankly, wouldn't go anywhere else. I am brand loyal and have never been disappointed. My first Ford was a 1953 coupe and now drive a 2014 Escape. Faulkner/Ciocca is the standard for friendly, prompt and dependable service. I wouldn't go anywhere else.

HEC121195

Mar 8, 2016

Went in for vehicle oil change and inspection. Was quickly greeted and attended to. Everyone was polite and friendly. Very positive experience,would recommend this dealership.

JT208

Mar 8, 2016

These are the three reasons I keep coming back. Mike Kardane is awesome to deal with and hits on all three of these areas. He cares, work done on time, and he tells it like it is! Thanks

Mike07

Mar 8, 2016

They are great. I found the truck that ive been looking for online at their dealership. I called and they had no problem holding it for me. I drove a total of 9 hours to get the truck and i would do it all over again. Thanks Ciocca Ford!!!- Mike

CAROLSOTT

Mar 7, 2016

They were so helpful, and accommodating. Always pleasant and even joked about things. I travel a half hour to get my car serviced here. Repairs were done when expected and it was just a great experiece all the way around

Craig74

Mar 7, 2016

This is the second time I've purchased a new vehicle from this dealership and I couldn't be more pleased with the customer service I received. From the moment I walked in, until I drove off the lot, everyone I worked with was extremely helpful and friendly. I'll definitely be back again.

Hiba1234

Mar 7, 2016

This is my 3 time leasing from this dealership. Everytime I go, my experience is enhanced positively. Everyone is so friendly and inviting. They make you feel like family! Highly highly recommend.

KYRIXON85

Mar 7, 2016

Very helpful with finding the vehicle I wanted, didn't make anything complicated and was easy to understand especially because it was my first time buy a new car. Felt very relaxed and everyone I spoke with was very friendly and helpful!

Roser17

Mar 7, 2016

They were so helpful, and accommodating. Very pleasant and made me feel at home. I live over 55 miles away and I was not disappointed. Kyle made the transaction painless and very easy.

Zeph

Mar 7, 2016

Fantastic service, good communication. Mike goes out of his way to make sure you are well informed and taken care of. I had an issue about a year ago, but they've managed to go above and beyond making it right.

BERNARPW

Mar 6, 2016

I felt very comfortable with Devin from the first moment we met and sat down to discuss rather I would purchase or lease a vehicle. I told Devin that I was pressed for time and had to leave by a certain time and remarkable enough he got me out in time and with the numbers I needed to insure that I could make the right choice. Everyone was very pleasant and easy to work with. Although this was my first time purchasing a Ford vehicle because of your professional staff it may not be my last.

Jable15

Mar 5, 2016

Very helpful, always answered every time I texted or called, without a doubt the best salesmen ciocca has. Always understood what I was talking about, and answered every question I had.

NURSEDI654

Mar 5, 2016

Our experience in the purchase of our 2015 Ford Edge was great. All employees we worked with were extremely helpful and courteous to us, and did their very best to ensure that all of our questions were answered.

ANDST1944

Mar 4, 2016

I don't like doing these. So short and sweet. Was treated quite well. Car was done in the time frame stated. Staff was friendly.

Jim Schumacher

Mar 4, 2016

Matt Dymit was excellent to deal with. I went to buy a used truck and he spent more than enough time in finding out what I was going to use the tuck for. He then told me, "You might want to consider a Certified Pre Owned truck" and here is why. The CPO benefits far exceeded a used truck,. Matt was thoughtful, pleasant and very thorough in all aspects of the sale. He text-ed me after I left. to make sure I had his contact & any further questions. I am a long time sales executive, who is often trying to satisfy my customers, and Matt hit everything I would want to do for my customers. Cannot beat that. I interacted with about 7 or 8 dealers in 2 states, he stood well above anyone else.All the people I dealt with at 3 different Ciocca Dealers were professional, from internet sales, to business manager to parts were great. Well run organization.

fordtruck

Mar 3, 2016

This was my first visit.. I was there for an oil change. Paul was helpful & friendly. The time there for the vehicle check and oil change went fast.

TINAGIAMBATTISTA

Mar 3, 2016

Service was fast and friendly. I appreciate the loaner car while awaiting my repair. Thank you for the experience. I was a good and am I am sure to return.

SGFAST

Mar 2, 2016

We had the best experience looking and buying a new truck. We have already recommend the Ciocca Ford dealership to family and friends. Great Experience

STORMSRW

Mar 2, 2016

Under promised and over delivered, price was what I was told with no surprises. No pressure sales, answered all of my questions, got back to me in a timely manner.

BRANDL

Mar 2, 2016

I recently purchased a vehicle from this dealership, a day later the vehicle broke down and had to be towed back. I was very pleased with the excellent service and accommodation this dealership made to get my truck back up and running.

DaveW

Mar 2, 2016

Great people and great prices. I will not go anywhere else to buy my vehicles in the future, even though I drove 2 hours, (80 miles). It was well worth it and I would highly recommend them.

JESCHLEGEL

Mar 2, 2016

Excellent sales person. No hassle. No pressure. Great pricing. Great financing. Would recommend Ciocca Ford to anyone looking for a vehicle. Love my new Escape.

Ken & Sue

Mar 2, 2016

My wife got her dream car and Mark & Brian worked hard to make the overall experience very satisfying. Buying a new car doesn't have to be an ordeal and that was proven by the folks at Ciocca Ford...thank you all very much.

lnguillermo

Mar 2, 2016

I had a great first experience on buying my first new car. I thank everyone at Ciocca Ford for making this much easier. Definitely recommending them to my friends and anyone else looking for a car.

OAKCRESTLN

Mar 2, 2016

From start to finish this was One of my better car buying experiences. Brian answered all of my questions and didn't pressure me into buying anything I didn't need.I will definitely go back for my next Ford!

CHARMENATOR

Mar 1, 2016

I got to watch 2 episodes of Green acres and I dream of Jeanie, That's about an hour half it took for inspection , oil change and tire rotation. Not bad at all.

DAVE.HOGLUND

Mar 1, 2016

We worked with Brian, he knew the truck and answered any question we had for him. That meant a great deal to us.Thanks,Dave

Kmaliszewski

Mar 1, 2016

I brought my vehicle in for scheduled maintenance and I was greeted by employees and they got Tim Adams to take care of me. Every thing went smoothly and I was on the road quickly

mynewride

Mar 1, 2016

Best experience ever buying a vehicle. My first new car in over 16 years! The atmosphere in the dealership is by far the best I have ever experienced. No pressure, Big Mike knows his stuff! See Big Mike for all your auto needs.

Mike

Feb 29, 2016

It was the shortest time I have ever spent at a dealership. It was a good experience

Help123!

Feb 29, 2016

Zach, Joe and Mark were all so professional. They provided a great deal with no nonsense. It truly was the best car buying experience we have had.

JMORRIS208

Feb 29, 2016

Courtesy from all the Ciocca workers , great staff Great job. ThanksI was out of your shop in 2 Plus hours. Nice job Thanks again

Mtransue

Feb 29, 2016

It was the shortest time I have ever spent at a dealership. It was a good experience to buy a 2010 used F250. There was no haggling I let them know what I wanted from my trades and they were happy to give me what I wanted.

SAVED1992

Feb 29, 2016

Glad to have such a group of people at Ciocca, from purchasing my car (Souderton dealer) to having it's first oil change and tires rotated (Quakertown). It was quick, easy & very friendly experience! One little mishap, but it will be taken care of, per Mike. When I called he was gracious and eager to fix the problem. As a female, I was nervous about being the one to take my car in for her first oil change and tires rotated, but after this visit, I feel confident to visit them again!!!

Sandman

Feb 28, 2016

I drove up from the ft Dix area (75) miles and was well worth the drive.i met "big mike" in the parking lot and told him my situation . The truck I was looking was a little out of my price range . Mike made it happen,no pressure ,no games.the staff were courteous and professional , absolutely the best dealership experience I've had. They even beat my credit union rates! Thanks again ,sandy

MLGABLE

Feb 28, 2016

Working with the Ciocca Ford of Quakertown Service Department has been a true pleasure. They are very flexible in their scheduling. They always have the customer top-of-mind. I was concerned about buying a vehicle at a dealership that's morse than 25 miles from my home. Getting there, getting service done and getting back home. Seemed like if things went poorly I could waste a full day each time. The issue is that I purchased a 2014 Ford F-150 Roush Raptor and you simply cannot get them anywhere else in the near geography.That being said each time I have been in for service the vehicle has come back with all the required work being completed in a timely manner. The truck is cleaner than when it went in. I've been offered coffee, tea, hot chocolate, water and even lunch the last time.The Service Department here "talks the talk" and truly "walks the walk". I highly recommend the Ciocca Ford Dealership for vehicle selection, price and as noted here service.

CHRISELINICH

Feb 27, 2016

Our Service Representative, Paul, was very polite, courteous and has excellent communication skills. He explained the recall service being done my truck and even arranged to have our cracked windshield replaced. I was very pleased with the work done.

KTUCKER1019

Feb 27, 2016

I am given an appointment to meet my schedule. Service manager Mike is friendly,remembers my name,never pushy. Service is done on time. Work has always been top quality. I have referred coworkers and will again.

Victor Reinoso

Feb 27, 2016

After purchasing a vehicle from there dealership, the transmission failed and they exchanged the vehicle for a new mustang and I couldn't be happier ! Thanks again to Jimmy for handling the situation, he's a great guy and very easy to work with! And thanks to Mike for great customer service!

wowler

Feb 26, 2016

Very please with the service on our RV. They were very helpful and answered all our questions. Service was completed as promised. Excellent on time service.

CATLOVERMAINECOON

Feb 26, 2016

We went to purchase a tail gate extender and have it installed. We were in and out in less than an hour. We were satisfied.

HARLEY.KANE

Feb 26, 2016

Paul was extremely helpful!!!! My truck is running great!!! I appreciate all the hard work they did for me! He helped me with my warranty and put a brand new engine in my truck as quickly as possible!

Keithm15

Feb 26, 2016

Kelly was very helpful and responsive to my internet inquiry and Kyle was able to assist me in the showroom and get the car I wanted for the price I needed. Great customer service.

DCAZARRUBIAS

Feb 25, 2016

The car was fix,as it was promise thank you. MIke Kardane was very friendly and accurate to the needs of my car and my self.

EALenhart

Feb 25, 2016

Jimmy is a great salesman. Always gets you a great deal. Nick explained everything in detail while signing the paperwork, He was organized and thorough.

LSIGLER1270

Feb 25, 2016

Everything was performed on my car as requested within 1 hour. Great work! thank you for making it easy and quick! Friendly staff and service workers.

Matt B.

Feb 25, 2016

I purchased a 2013 Ford Edge from my salesman Matt in May 2014, and was happy he could help me with the purcharse of a 2011 F-150. He and the staff of Ciocca Ford are great!I look forward to wirking with them in the near future for another vehicle. I highly recommend this dealership and the staff to anyone looking for a new or pre-owned vehicle.

MURPHYBILL66

Feb 25, 2016

I had a good experience at your service center. Tim was very helpful and professional. I will request to deal with him when I have my car serviced again

TOXICAVGPA

Feb 25, 2016

Zach was friendly, personable and most important delivered on what was promised before during and after the sale. He explained the process and made it as painless as possible

Jdevery

Feb 24, 2016

Amazing all the way around never stops trying. Brian is very hard working. Chris was a big help also, never gave up on me and I do appreciate it thanks guys!

customer71

Feb 23, 2016

I met with Kyle Hirsch when I arrived at the dealership to look at two Shelby cars in the showroom. He was very honest and professional and I was comfortable in speaking with him. While I ultimately did not make a purchase, I would certainly contact him in the future if in the market for a Ford.

Danlorenzi29a

Feb 23, 2016

Excellent service. Helpful in more ways than just finding the right vehicle. Time saving! This is not your ordinary dealership. No pressure and works well with everyone.

ELIZABETHP1

Feb 23, 2016

Got charged $90 for floor mats which we did not want or need. Thought they were throwing them in for free until they printed out all of the paper work. Had to sit there for 1/2 hour listening thru there sales pitch for extended service plan.

LAURIELYNN119

Feb 23, 2016

I have always had a wonderful experience at Ciocca FORD service department. I feel like they take good care of my car and remember me by name.

HEARINGDOC

Feb 22, 2016

I highly recommend that everyone visit Ciocca Ford service center in Quakertown for the best automotive service available. If it wasn't for Mike Kardane, I wouldn't be there. Mike is simply the best!

KROCCHETTI

Feb 22, 2016

Everyone is always pleasant and professional. From the moment I walk in to the time I leave. Also I like the new coffee/tea/hot chocolate that is available. Thank you.

RDGIMSON

Feb 22, 2016

I found my service experience was easy and comfortable. The people I dealt with were very friendly and helpful. They all seemed to enjoy their jobs. I will recommend the service center and I wish it was closed to my home.

ROBERT_WALLACE

Feb 22, 2016

My wife and I went to this dealer in September of 2015 looking to lease a vehicle. John Natali was our salesperson. We took our test drive and sat down to work out the numbers. We liked the options in the one we had found, but wanted to add a remote start. John said it could be done and had it worked in to the price. He came back with our payment figure and it was under what I told him I was wanting to spend. We took care of all the paperwork that day and set up to come back and get the vehicle the following day. John was going to get in touch with Service in the morning to see about having the remote start system installed before we picked up the vehicle. We arrived Tuesday afternoon to pick up our new Escape. John informed us that Service did not have the start system in stock, so they were ordering it and would call us when it came in. They were also doing a "We Owe" on a second key for the vehicle since they could not find it. They would have that ready for us when the start system came and and would take of all the programming at once. We took the vehicle home and expected to hear from the Service department within a couple of days. After hearing nothing for 2 weeks, I touched base with John, who said he didn't know what was up but that he would call Service and find out for me. It turns out that when they were figuring out the remote start in the deal, they assumed that the system for a 2015 Escape could be installed in a 2016 Escape. It turns out this is not the case. This is issue #1. Why could the person in Service not say the morning that we were supposed to pick up the vehicle, that Ford did not have a remote start system available for a 2016. Issue #2 is why did I have to contact them to find out what was going on? Good customer service is staying on top of the deals you have going on and following up with the customer. The customer should not have to chase answers around. John said that he would contact a couple of their aftermarket vendors to see if any of them had a system that worked on a 2016. After hearing nothing for another 2 weeks, I again contacted John. He said that he had found a vendor that had one. Another week or so went by and I hadn't heard anything so I decided to go in to see John in person. I happened to go in on his day off and ended up dealing with Mark Lawless. He was sitting at the managers area in the dealership when I walked in. I talked with him and explained what the situation was. One of my concerns at the time was the pricing. I wanted to know what the difference was between the system I was going to be getting and the one they had worked in to my payments. I told him that from my experience working in other dealers in the past, that aftermarket is generally cheaper than factory. He disagreed and said hat is not usually the case, but he called and found the system that John was getting me. Turns out that the system I was getting was $200 less than the factory one. I then finished dealing with Mark and asked if he was one of the sales managers (I was starting to feel a little awkward about maybe having been dealing with another sales person other than the one who knows my deal) and he told me that he was not. He said he was just another sales guy, not a manager. I found out later on that this was not true. Huge turn off to a customer when they find out they have been lied to. We finally got the vehicle setup for the install. I went to drop it off and again, it was Johns day off. He had informed one of his colleagues that I would be in and had the guy from Millers there to install it. The guy asked for the second key at which point I told them I didn't have one and that they did a "We Owe" so it might be over at service. They called service and they had no knowledge of it either. 2 weeks after the install, I still did not have the 2nd key so again I went in to see John. I sat down with him and explained my feelings and disappointment. The customer should not have to chase answers around. I told him that I knew there was a difference of $200 between the systems. My offer was this. To satisfy me and compensate me for all of my hassle, I was going to leave the $200 difference in the figure where it was but I would like for them to order a trailer hitch and cover the difference between the $200 and whatever the total was with install. John said he would get his GM and have him come talk to me, and he would call service to see what the cost was with install. Well, the GM would not come talk to me and he and Mark agreed that they would not cover the difference between the $200 and total cost. I said ok and waited for John to call me with the exact cost. The total came to $395 which means they put $195 in their pocket in front of having a satisfied customer. I took the refund of the $200 and waited to get my second key. Finally by December I had enough. I again went in and inquired about it. John had no idea and brought Mark over. Mark asked what needed to be done to make me happy. I simply told him I wanted my second key. At this point I had kept up my end of the contract and made 3 payments on a vehicle that wasn't even 100% on the day I picked it up. Mark had John take me over to service and find a key blank and get it done. If there was not one, order it on the spot. We went over and sure enough they had a blank in stock. It was cut and programmed within 30 minutes. Needless to say after all the chasing around I had to do and the being lied to, I am not very happy with this dealership. My parents were also looking for a vehicle around this time and because of my problems, elected to go to another dealership.

SUEANDSTU.SMITH

Feb 22, 2016

My inspection ran out and Mike fit me in on a Saturday to accommodate my schedule. They took care of an alignment and factory recall the same visit, saving me another trip. Nice job Mike!

dschepis

Feb 20, 2016

I went in to check out a car yesterday and Brian helped me through every step of the process. Initially I was denied the loan but he was able to make it happen by throwing other options into the mix. I recommend this store to anyone looking for a quality used car or something brand new. Thank you!

CHAZ4511

Feb 19, 2016

Couldn't have been nicer got the Works . The manager was really helpfull got to me right away. Service area was very clean and was out of there in 45 mins.

LDUTCHER43

Feb 19, 2016

Past visits had some issues. Will not get oil changes there anymore as bolts and nuts were not put back on . husband it does it now.However I just bought a new Ford Escape and needed to get some things fixed that was under warranty and the service was excellent. Tim Adams so far was the best experience I had dealing with ciocca Ford. He was exceptionally professional kind and willing to serve to everyone that came in. He stood out above everyone.

RamHunter44

Feb 18, 2016

My salesperson was a gentleman by the name of Matt , younger guy but very knowledgable about the truck I was looking for. And very polite and professional. Never felt rushed or pressured but just couldn't close the deal which was on my behalf Dealership was friendly and courteous. Thanks Matt

Fireman57

Feb 17, 2016

Mike helped me out with the recall on my 2011 Fusion. Thanks for your help! P.S. With a voice that sounds as good as yours, you should be in radio or tv!

ljroberts6288

Feb 17, 2016

I had an appt for an oil change. When I got there I mentioned about making another appt for a recall notice I received. I was told they could fix that during this appt for me even though I hadn't scheduled it saving me another trip to Quakertown. Everyone was very professional and friendly.

SCBENDER422

Feb 17, 2016

It was a very good price for the 2015 GMC Sierra 2500 truck that I purchased. Jimmy Breslin and Joe Kane helped make the process quick and easy.

TYLERLPIPER

Feb 17, 2016

It was my first time visiting the Ciocca Ford Service Center. My car just needed a routine oil change, and I was experiencing some issues with the tire pressure notifications in my car. The men who helped me were very kind and considerate; they explained the typical procedures when visiting the center. What set this visit apart from any other was that there was not any pressure to check my car for other issues. After checking my tires, it was suggested that the tires be rotated, but the price adjustments were clearly explained before I was expected to respond.

SCS1104COL

Feb 16, 2016

I had an 8:30 am appointment. Staff was very friendly and helpful I was done approx. at 10:30 am. Thank you, Ciocca Ford.

STEVECO52

Feb 15, 2016

My wife and I have purchased multiple vehicles from Ciocca and always happy with sales and service departments. We wouldn't take our vehicles anywhere else. They are friendly, helpful and trust worthy.

WILLIAM_WUKITCH

Feb 15, 2016

Appointment was made on Thursday and while expecting to be scheduled the following week I was informed to bring the vehicle in on Saturday at 10:15 AM. Dropped off vehicle by pulling into heated service bay (temp was approximately 18F) and was quickly checked in. Received a call just prior to 3PM from Paul and was informed vehicle was ready to be picked up. I asked if the vehicle could remain there until Monday and was told it could stay until. Upon picking the vehicle up I was explained all the work that was completed along with some items to keep an eye on. Vehciel was also washed...much appreciated!

Egenewk

Feb 15, 2016

I recently purchased a 2011 F-150, from Ciocca Ford in Quakertown. I can't say enough about what an easy & comfortable process it was. My salesman, Brian Lendzioszek, really impressed me with his sincerity & helpfulness. He did all the little things like making sure the vehicle was thoroughly detailed & my phone was paired among other things. I greatly appreciated all his help. David in Finance made quick work of all the paperwork & thoroughly explained everything. It's employees like Brian & David with their customer focus which will bring me back to Ciocca to buy my next vehicle Thanks guys!....

BBMAC62

Feb 14, 2016

I had been to a couple of dealerships in the area looking for a used but dependable SUV. I either found many flaws with the vehicle for the price they where asking or many flaws with the sales person I was dealing with. They seemed unconcerned or not caring about my needs and concerns.I found a car I was interested on the web site of Ciocca Ford. I noted an interest in this vehicle and the rest is history. I immediately heard back from the internet personnel and set up an appointment to see the vehicle. A couple of days before the appointment I received a courtesy call from a Ciocca Representative asking if all was still good with appointment time and if there was anything else they could do for me. I was later contacted via email of the salesperson who would be assisting me in my possible purchase. All went very well from the pricing on the vehicle I wished to buy, a fair price on the trade in I had, and they worked with me on a payment plan that fit my budget. A++ to all involved

MIAI925

Feb 14, 2016

big mike is easy to work with,explains all aspects of leasing a car.great guy would send other people his way. seems to me he enjoys dealing with people.

EmilyNadal

Feb 13, 2016

When you think about leasing a car for the first time, it's brings many questions and concerns. Matt Dymit took away my worries and put me in a reliable car that suited my every want or desire. I told him what I needed and he did all the work for me and I was in a vehicle I couldn't imagine being in for an amazing price. This is a man who is for the people and not the money. Very professional and has a genuine heart. I'm glad I decided to go to Ciocca Ford in Quakertown l, because I was blessed to find a great car and an awesome dealer!

MERVIN3

Feb 13, 2016

Always in and out exactly when they have said they would have truck done called me if I needed anything else done before doing so and gave me price

NewFordGuy

Feb 13, 2016

I found a Certified Pre owned Escape on Cars.com and shortly after I submitted an availability request I was contacted by Allie from the Internet dept. She arranged my visit to the dealer and connected me Brian from the sales team. The sales experience great with knowledgeable friendly staff that worked hard to get me the information I needed to make an informed decision. We put together a fair deal that we closed in a single visit. The finance team did a great job of explaining the extended warranty options to help make an informed decision.

drnyman

Feb 12, 2016

Simple and efficient in setting up the service appointment, completing the desired service work, notification that work was completed and finally picking up the vehicle.

Jowler

Feb 12, 2016

Brian was such a great salesman. Best experience ever while buying a car! I will definitely go back to him when I buy another vehicle.

Noel B.

Feb 12, 2016

Brian was very professional and helpful. Very no hassle approach. The sales team worked with me and went above and beyond to facilitate the purchase of my truck. Everyone was very friendly and could not think of a way to better service. This is the model example all dealerships should follow. It was well worth the 2 hour drive.

SRMOLL

Feb 12, 2016

Done on time, and everything was thoroughly explained. They also sent to my email examples of new tire data to buy which was very helpful.

STEVEBITTO

Feb 12, 2016

Brought my 2012 F150 in for a Check Engine Light. Dealer repaired problem; engine misfire. Replaced spark plugs and made some adjustments to the intercooler. Also did some scheduled maintanance; oil change, tire rotation. Service was timely. Tim, the assistant service manager was very professional. He spelled out exactly what work was to be done and it was completed in a timely manner.

Customer from Bethelehm

Feb 11, 2016

I have been impressed with the professional service I received from Salesman Brian Lendzioszek during the purchase and in all interactions since. Also, I received the same professionalism from Service Manager Mike Kardane. Ciocca Quakertown as an organization appears to be very professional in the way they do business and interact with customers. I would recommend the dealership.

ENRYB

Feb 11, 2016

I would have to say my experience at Ciocca Ford service this time was excellent Paul was very responsive to all my needs answered all my questions about my warranty and gave me a chance to get a good tire deal and they also fixed another problem afterwards without any charge when there was an issue and were always responsive to anything I asked and did everything in a timely manner and got my car back to me when I needed it the Premium Care warranty was the greatest. Needles to say I was very upset that a wheel bearing would have gone after owning the car less than 2 years of course my last two Ford vehicles we have the same issue I think this is a problem with the Ford cars

Ian from Perkasie,p

Feb 11, 2016

I have used there Service Center multiple times for service and tires on my trucks. Paul (from service) has been great to work with. He has always gotten me the best prices possible on tires and service. I will continue to be a loyal customer and recommend them without hesitation.

bnmrufe

Feb 10, 2016

Brian made buying a car very simple. I felt very comfortable asking questions and he was always willing to answer. He listened to all of my requests regarding the type of car I was looking for. There was no pressure to buy a car. I would highly recommend Ciocca Ford to anyone and they should definitely ask for Brian!

jrclark1978

Feb 10, 2016

In the market for a half-ton truck, I had spent the last couple of months pouring over the Internet looking for the best vehicle at the best price. Having driven trucks from the other 2 major competitors, I decided to swing by Ciocca Ford and take an F150 for a spin. From the initial handshake, it was fairly apparent that Ron Grigg was going to be a delight to work with. He didn't leave me out in the freezing cold, which happened at a different dealership. Absolutely zero push, no customer pjrofiling tactics all instead focusing on being quite helpful in answering my questions. During this process I had dealt with a fair number of sales personnel who only wanted to know my budget and were only interested in the sale itself - not the customer. Sales Manager Mark Lawless was also very active in the process and genuine during our conversations. Often people in his position can be testy and short while communicating with customers as if their time is better spent on people who already have their minds made up. He also put up with my cheesy question asking whether he was related to Lucy Lawless.The dealership is clean and welcoming. Other staff that I spoke with were also genuinely friendly. They all am to be clearly comfortable with their business model. I'm quite happy with the purchasing process - made better by the fact that the price was excellent! Now I'm looking forward to many enjoyable years behind the wheel of my F150!

SC

Feb 10, 2016

I got the truck I wanted. it simple, quick and easy... that's what I like. Great place to buy a truck with the best selection.

sdb

Feb 10, 2016

Brian helped us a lot to find a good car which fits our expectations. We are very happy with the purchase and can recommend this dealership.

HARVEYMIHARV

Feb 9, 2016

Had numerous part to order to fix the car. Suggested a rental car overnight - by next day, car back to normal. Treated us royally and kept us informed as they were working on it.

JPLACESR

Feb 9, 2016

Stopped in without an appointment for an oil change and tire rotation and was told no problem and I could wait . About 45 minutes to an hour later I was finished and back on the road. This was my first experience with service since purchasing my truck I had a nice conversation with the assistant service manager and overall good expirience

OREOBEAR

Feb 9, 2016

The service center employees were fast in processing my vehicle and kept me up to date on the progress. They informed me of issues with the car that needed repair. Overall it was a very positive experience.

DTELAND

Feb 8, 2016

I brought my new F550 in for its first oil change and inspection . The process was easy, the service manager, Paul, was very straight forward, easy to talk to, and explained the details well. ( There was some work needed to pass inspection) . I normally do the service work myself to save some money but the prices were so reasonable that I will be returning for all of my servicing! It's nice to get dealer quality work at a reasonable price and to have the added peace of mind that the truck not only is taken. care of properly but has a record of what was done should a warranty issue come up.

emacmullen

Feb 8, 2016

I bought a Ford Focus that I have hated from the beginning-a lemon. The transmission stutters and slips and it has been in for the recall with no improvement. It is a 2012 so I am still paying for it. The power steering went and I took it to Ciocca, not the dealer I bought it from. They not only fixed the issue, they got Ford to pay a substantial portion of the repair. They even did work on the transmission, and it runs better (for now). If you too were dumb enough to buy a Ford, at least repairs are not as painful at Ciocca! Shout out to Mike, who also got me a car to drive while it was being repaired. These guys know customer service!

TCSONTIME

Feb 8, 2016

Wanted to let you know that dealing with Theresa in the service dept. was great! She continually followed up with me and never got impatient with questions. Also, Paul was a big help when I first check in. Friendly and professional. Very pleasant experience with both Paul and Theresa.

TWEETYBIRD104122

Feb 8, 2016

Because they do a great job with the whole job on all my cars and truck. They respect my wishes and do the best they can with fitting me in there shedule and keeping one mechanic on all my cars.

YOSTYPSU

Feb 8, 2016

I stumbled upon Ciocca Ford when searching for a used Expedition EL. My older model was getting up there in mileage (over 80000) so I decided I wanted to start and look for a 2015 with low mileage. When first getting in contact with them, I received the usual quick email response that someone would be contacting me. I did a "driveby" on a Sunday to see the vehicle since I happened to be passing by (and I live an hour away). I emailed/spoke with Diana Weber, who was always very friendly. I played "phone tag" with Chris Ginev, one of the managers, and finally started to get some quotes after a week. I didn't want to drive down to Quakertown to sit around for hours haggling, and Chris made that easy when they wound up telling me what they would give me on my trade in right over the phone! I was very pleased since they gave me $500 over what another dealer offered me. We were able to get an agreement done without me driving all that distance for possibly nothing. Once I did get there, Chris hooked me up with Brian, and I signed the paperwork and was out of there in two hours. I hate having to make car deals, and everyone at Ciocca made it a lot easier to do. I will be back when I'm ready for a new one!

Ashley

Feb 7, 2016

Brian Lendzioszek was the dealer who worked with us today. Car shopping is my least favorite activity, yet today was a great experience. Everyone at the dealership went above and beyond to put us in the right vehicle for the right price. Would definitely recommend this dealership to anyone!

HARTZELL.GRACE

Feb 6, 2016

Paul the commercial truck manager is always a pleasure to work with. Very honest and never tries to take advantage of me. Brian the mechanic is very knowledgeable. Thanks guys!

Joe02

Feb 6, 2016

My fiance and I went to Ciocca to try to find a reliable vehicle as we drive 60 miles daily for work. We didn't expect much, as we have not-so-good credit, and due to this woe, we've been laughed out of similar dealers' showrooms. (We had the full expectation that we would end up at a BHPH or buying a cheap, unreliable vehicle)Brian approached us outside, had us come in, asked qualifying questions, he and the sales manager ran some numbers, and had a few pre-authorized vehicles for us. We took them for a test drive, and ended up signing for a really great deal (even with bad credit). The process was very smooth, not arduous whatsoever, and was actually a pleasant experience. We not only got a great used car without feeling demonized for our credit, but felt very comfortable from start to finish. Knowing the drive, they threw in a 3 year powertrain warranty for us, which sweetened the deal that much more. I'd recommend Ciocca to anyone, and I will be returning for future vehicles without a doubt. It's great to see a dealership and employees with values, not just out to make a quick dime using typical boiler-room sales methodology. Small things I've noticed- I'm quite particular since I own a business in Marketing and Public Relations- Brian at one point was getting a piece of gum from his desk. He turned around and asked if I wanted a piece. Something to think about- that gum, while cheap- isn't the standard snack or water most dealerships provide- it is his personal item, which he offered willingly. Call me cheesy, but to me, that shows great character.Joe Kane wasn't the standard, dry finance manager. He was hilarious, and very outgoing. I have a similar sense of humor (dry), which caught his attention when I laughed a a little quip he made. As silly as that is, it makes the process much, much smoother. From start to finish, it was great, and we walked away from the experience elated, which honestly, we expected the opposite.

MBIERSMITH

Feb 5, 2016

Excellent service my Manager Michael Minetti, who was sitting in for Mike Kardane.Mr. Minetti made accomodations for the service if my 2903 Subaru at the last minute, allowing me to maximize the use of my day off from work

Patti McCurdy

Feb 5, 2016

Always impressed with the employees and their care about my happiness and that I'm comfortable with their work. Wouldn't hesitate to return to this location. ??

PINRESCUE

Feb 4, 2016

Very happy with the service department at Cioccia Ford. My ford truck with 285,000 miles on it runs like day one. Everyone there is nice and they do good quality work what more can you ask for?

John

Feb 3, 2016

No drama. Just fast service. Waiting area finally being updated. Hope it will compare to other service waiting rooms in the area. Mike Kardane does an excellent job as service adviser.

MATMANMOTO

Feb 3, 2016

Everyone was very friendly and went out of their way to make our purchase a pleasant one. The used vehicle in person was just as described online. Ron Grigg was very easy going and down to earth and made us feel very comfortable. Thanks!

Tyler

Feb 3, 2016

Tim was great and he really works hard to get you what you need. I highly recommend that you go and see him first. Tim has no hesitation with any of his answers and will answer them truthfully. I have been having a few problems with my new car and Tim has taken care of it. He has no problem giving you a call and has no problem answering his phone. Tim even called me again today just to make sure everything was still working and to schedule an appointment, giving me great flexibility to bring in my car again. Great Job!

JAGOWAN51

Feb 2, 2016

I was treated well from the moment I entered the service area. The shuttle driver, Greg, was extremely helpful and made the ride very enjoyable.

MMIKEMUSIC

Feb 2, 2016

The service was efficient and fast. Mike Kardane is a professional and treats with respect. A great service experience and better since chairs rearranged. I appreciate that.

PENNSTATR34

Feb 2, 2016

Good customer service, had issues seeing the vehicle due to large amounts of snow and jimmy Breslin went out of his way to show me the truck

STERLING.KEMMERER

Feb 1, 2016

Al was awesome! Most simple car buying experience I've ever had. Truly exceptional customer service and professionalism! Also shout out to Dave Hetzel for making the financing and title process simple, quick, and easy!

KATHYCURTIS.KC

Jan 31, 2016

Staff was great. They called before preforming any work to explain everything.. They also fixed all the recalls for my vehicle. The shuttle service is excellent. The driver Craig was right on time.

TRRANK

Jan 30, 2016

Great experience, the people were nice and knowledgeable. l Felt very welcome would return without an issue. I do hate that I have to write atleast twenty five words though .

ZMORETZ1

Jan 29, 2016

Give clear expectations and then follow up in the way promised. An easy formula for great service that is often bungled.The team at Ciocca Ford clearly appreciates their customers. A welcome service in a world full of apathy. Thank you Mike, Tim and Ciocca Ford team!

bpaxton007

Jan 29, 2016

I had a late evening issue with my 2010 Escape. I was traveling from the Harleysville area to NJ late in the evening around 6pm. My truck developed a large transmission fluid leak and rattling noise as I was traveling through Quakertown. I called Ford service and they were extremely fast and helpful. I was towed to Ciocca ford where Mr Adams help secure me a rental car and waited for me to arrive with my truck. They were through in the exam of my truck and repaired it as fast as they could. There was a delay because of the blizzard but they found the problems and fixed it up good as new. I would use them all the time if I lived closer, but I reside near Reading. They were professional and friendly. They went out of their way to make sure that I was take care of. Mr Adams and his team went above and beyond for me.

Nancy C.

Jan 29, 2016

The service department does a great job--excellent customer service, car back when promised, pricing options offered. I was able to bring my car right over without a wait and was offered a free rental car while the service department took care of two recall issues they couldn't finish that day.

MOSOWSKI

Jan 28, 2016

First off Mike K was awesome. He got me in and out really quickly. The issue is my brake light was off and cruise control worked when I was sitting on the overpass where my car broke down. I realize people try to get stuff over on the dealer saying it worked when it didn't. I am NOT that guy. Now I have a brake light on which Mike Diagnosed at no cost. (thank you)Gave me a worst case of 500ish dollars. When driving to NY went to turn on cruise and not working. I am hoping the brake light on and the cruise is connected but if not bummer. If I had to guess I betting $1,000 to fix both. That stuff not working drives me crazy. The Internet was fast and the waiting room comfortable.

RICHNRUTHROD

Jan 28, 2016

The work done was well done in a very reasonable time. All the staff was very friendly. Mike Kardane was very friendly and very thorough about work done to my car. Everything was very smooth.

TOM.HORVATH

Jan 28, 2016

The service has always been very good. The service department is very considerate of your time. They welcome you and then they get right to business.

CLY0308

Jan 26, 2016

Both Brian and Caleb went above and beyond my expectations in making my vehicle purchase a smooth transaction. The rest of the team was very friendly and accommodating as well. Thanks guys!

3rdblackbelt

Jan 25, 2016

Years ago, we traded in a 2010 Honda to get our first Ford Fusion, a 2012 at Ciocca Ford. We later traded the 2012 Fusion for a 2013 Fusion with good deal arranged by Big Mike. New Years Eve morning, Mike called us and by the end of the day, he again went out of his way to totally satisfy us as repeat Ciocca Ford customers. He knew we were interested in an all-wheel drive vehicle time. Mike called us to say he had a well-equipped red 2016 Escape which he was confident would meet our needs.Big Mike was correct. My wife fell in love with it. It was very late in the afternoon of New Years Eve and naturally everyone was anxious to get home but Mike stayed until the end to ensure total satisfaction. He is an excellent example of good ol' fashion customer service and commendable respect for his customers.There are not enough words to express our complete satisfaction for Mike Blackman going out of his way. We are now "three timers" and hopefully in three more years, we may again become customers of Mike and Ciocca for the fourth time.

BKSCHROY

Jan 25, 2016

Both gentlemen we dealt with were very personable, friendly and informative. We were able to drop our vehicle off the night before and pick it up the following day when it was finished.

DJ3707

Jan 25, 2016

Jimmy Breslin and the whole Ford Ciocca team really made it easy for me to trade in my old Ford F-150 for a new Ford Escape. Purchasing a new car can be stressful, but Jimmy and the team really took care of us. My wife and I couldn't be happier.

FSSJR45

Jan 25, 2016

Had made an appointment because I needed to wait for my car. Arrived at appointment time and was greeted and written up in 5 -10 minutes. When vehicle was finished in about an hour I was very pleased. In addition Mike was able to save me $40 on the final invoice by applying a combination discount to my work order. I left being a very happy customer.

TROUTBOY11

Jan 25, 2016

Called Mike Kardane after car died. Got me right in and had the repairs made within 4-5 hours. All of this was done prior to the blizzard so it was great being able to get my car home before the snow.

CMARSHALLNPI

Jan 23, 2016

Ciocca Ford of Quakertown was great. I called and asked if they could take me in during my busy work schedule and they said no problem. I drove in 15 minutes later and they performed the inspection and emission on my truck as well as making me a new key that was lost. Thanks Ciocca.

MARK.MOYER

Jan 23, 2016

We have been buying and leasing from Ciocca for 20 years and never had a bad experience. Everyone is so friendly and honest. I would totally recommend them to anyone that wants a great car buying experience.

BILL5

Jan 22, 2016

Excellent service by Chris Batori as he picked up my car , brought it to Ciocca Ford and then dropped it back off. I don't know if he can do this for others depending on where they live, but it is a great way to make servicing your car convenient. I also got a call from the Service Manager (forgot his name) to let me know of some additional service recommended before they actually did it which was great also. THey also washed my car which is another great added benefit.

dpboris

Jan 22, 2016

I own a local service business in Quakertown, PA. Our company Commercial Kitchen Repairs, Inc. has been in business for almost 17 years. I have purchased nearly 20 service vans (all E-350's) from Faulkner Ford now Ciocca ford. In the past I had a lot to say about Faulkner Ford & a lot of it was not good. I could go into different situations and stories but that would take too long. Needless to say, Our company was happy with the sales department largely due to Chris Batori (Truck Sales Manager) but we would take all of our service work else where, mostly due to the very high charges. Since Faulkner Ford changed to Ciocca Ford I have noticed the introduction of Michael Minniti as Service Manager and Paul Wehner as Commercial/Fleet Service Rep. Shortly after the change I found my company using Ciocca Ford more and more. Their tire prices can not be beat. The service has been great and most important, the price for service work has been just as good.Michael and Paul have been nothing but kind and helpful. Recently I just experienced a shoulder injury and while in Ciocca Ford one day for service to one of our service vans Michael asked me if I would come into his office. Michael spoke to me as a friend not just as another customer. Michael asked how I was doing and showed genuine concern for me. In comparison, I never spoke to the Faulkner Ford service manager once in the many years I had to use them. Let me not forget to mention Paul Wehner. Paul is honestly one of the best service representatives I have ever dealt with. Paul explains in detail everything I need to know during a service visit and does not push me to do more service work then is necessary. Paul won my companies service work back with the now Ciocca Ford. In short as an owner of a service company I just wanted to say most service companies do not mind spending a little more to get better service from an authorized dealer. However, when that same service becomes much more expensive smart companies will always find an alternative. Great Job Ciocca Ford for winning our company back.Dwight P. BorisOwner/PresidentCommercial Kitchen Repairs, Inc.

IRISH2MOONS

Jan 22, 2016

Excellent customer service. Friendly and well run staff! Check In tohave my car inspected was fast and done in minutes! Service director Michael Minniti was excellent. Would definitely go back to Ciocca Ford in Quakertown!

JANDERS0

Jan 22, 2016

Got two new tires at a great price and quick service to have them mounted. True to price quote and compliantly ride to work. Will call for my next set

LarHess0519

Jan 22, 2016

Our family has bought cars through Big Mike in the past. His number one goal is to always make sure that we leave satisfied. Once again, we had a great experience with Mike! He even came in during his vacation week to wrap up the sale for us. He made the process very easy and convenient. We will definitely be continuing to utilize Big Mike in the future! Thanks again :) We are LOVING our new Ford Edge!!