Scott C.

5 de nov. de 2016

Dropped in to the dealership to learn about Maserati's. Tom Melnyk patiently worked with me to get an understanding of the cars and the services provided by the dealership. After several visits and test drives, I left with a 2014 Ghibli. Great experience with Tom, as well as the service group, which certified and brought the car to pristine condition.

Sohair

10 de sep. de 2016

We went to buy a Maserati 2017 , we were met by a sales rep who was trying to help but when we came to the final deal we were shocked by the attitude of the manager Dan Ricci, the first question he asked , why do you want to meet me in the rudest tone you can ever hear ,we asked if we have a specification of a different car, he gave it to the sales rep again without meeting us , and then we asked why the difference in price, he didn't Explain it ,and tell us why or how can he help, mind you there was no one else in the dealership except us,If he is dealing with us when we are buying a car , what would you expect if he will service it one day

20071994

21 de jun. de 2014

This first purchase of an Aston Martin turns out to have been the worst experience ever for me buying a car. I want to report it as this doesn't meet the standard I had seen back in the UK and does not reflect well on the Aston Martin brand.I have bought this pre-owned vehicle in good faith based on the below promise on the website: THE ASSURED SEAL OF APPROVAL, OUR OFFICIAL COMMITMENT TO YOUR PEACE OF MIND.Upon delivery to me: 1-The car surprisingly had no owner manual, nor maintenance record.2-Upon switching on the contact key, the warning "time for regular service" came up.3-The car had no receipt (which I still not have) following a full payment.4-I have realized later on a warm day that the car Air Con doesn't work.On the day after delivery of the car, I notified in writing the Collection Motorsport - Cleveland Aston Martin dealership and spoke with Mark Thomas the General Manager who has initially been exceptionally arrogant about the above 3 first items mentioned to him, arguing that I was buying a second hand car which came with its issues such as no owner manual nor maintenance record and that the warning signal was merely date bound and it was bad luck that it was triggered the same day the car was delivered. This was very surprising for a car having left the dealership the same day and supposed to have a 12 MONTHS ASTON MARTIN WARRANTY and a 140 POINT INSPECTION according to the above "assured" seal of approval.I have expressed my disappointment at such a poor customer service after having provided a full payment (no financing) of a car supposed to be certified. I informed Mark Thomas that I was aware of the UK standard and would make sure that the Aston Martin headquarters knew about such a damaging attitude for the brand. I also mentioned that I would share this customer experience more broadly using all appropriate media including internet to make people aware of the risk to buy such pre-owned car, particularly with Collection Motorsport - Cleveland Aston Martin.Mark Thomas mellowed and spoke about a misunderstanding, asking for some time to look into the matter and would come back to me. To date, no solution has been brought to the first 3 issues I raised with him 3weeks ago.For anyone interested I will share relevant documents and e-mail communications with Mark Thomas the General Manager who kept promising to do something to no avail.Not having a receipt nor a clear copy of the attached buyer order requested by the insurance company, it has been extremely difficult for me to find an assurance (just occurred recently) but Mark Thomas and his sales person Mark Verma have done nothing to provide me with a mere receipt. Hence the car registration process in NJ (where I am) handled by Collection Motorsport - Cleveland Aston Martin has stalled and I am left with just a few days to drive with temporary plates.I share this experience with the aim to help customers avoid similar disappointment.Best regards,

Tal H

1 de jun. de 2014

I highly recommend Mark Thomas of Collection Motorsports in Ohio. After spending a couple of days dealing with local dealers around Beverly Hills, I decided to search online. I immediately noticed a difference the first time I spoke to Mark on the phone. He was honest, reliable and a man of his word. The level of service he provided was unbelievable. Mark went the extra mile to make sure everything was clear to me and to educate me about my options. Most importantly the price he offered was significantly lower than the other quotes I received. He was always available to answer my questions and concerns. I never had such a pleasant experience with a purchase. No matter what state you are in, give Mark a call and I am sure he will surprise you too. Tal H.

Mike

29 de mar. de 2014

Mark Thomas , Dan Ricci , and everyone else we came in contact with were very polite and helpful. There was no pressure to make a purchase and all of my questions and concerns were taken care of in a timely fashion. They located the exact vehicle I wanted and beat everyone's price significantly .

Heidi

21 de mar. de 2014

First my car was seen and repaired promptlyI was given a loaner which allowed me to work.I left 2 cases of girl scout cookies in the trunk and they were delivered to.me saving me from a missing workmy car drives worlds better than before the repair which makes me feel like I have a new car.thank you Chris and Bob for treating me & my car like you did. I have sung your praises for days.

Gopalakrishnan

4 de mar. de 2014

It was one of the best car buying experience i have experienced from an out of state purchase. Mark Thomas, the GM was exceptional to work with and he made sure the overall customer experience was top notch and all my questions were answered in a timely manner to make an informative decision and finalize the deal.

Patricia

26 de feb. de 2014

Very pleasant and patient when I had questions about my warranty. My car came back sparkling clean and it definitely did not go to them in that condition. Also very honest. While cleaning the interior they found a credit card I thought was lost forever and returned it to me.

Aaron

16 de feb. de 2014

I enjoyed the laid back, yet responsive service. From the salesman to the auto technician. Everyone was very friendly and overall the best expierence buying a vehicle. Definetly a model to follow.

Eleanor

23 de ene. de 2014

Collection Motorsports represents a continuity of excellence established in the Greater Cleveland Area for SAAB sales and service by Ed Wolf Shaker SAAB. This continuity is appreciated!