Used Cars for Sale at Cole Buick GMC Cadillac in Portage, MI

Kathy

Sep 22, 2016

Neil was friendly, knowledgeable, and read cues from me when I received too much information . He worked very hard to find the right car for me. On the day of the sale, the entire Cole team ensured that I walked out with the best deal. I love my new 2017 Acadia!

Holly Thompson

Sep 16, 2016

Jacob helped me find the perfect lease vehicle. The process was quick and easy and I was never pressured into a vehicle. Everyone at Cole was friendly and helpful. Will be recommending them to friends and family in the future.

Filiputti Fan

Sep 6, 2016

We just purchased a GMC Terrain from Scott. He was very helpful and went out of his way to make sure we knew how to use the features in the SUV. Very friendly atmosphere. Everything went well and we would recommend this dealership to our friends & family.

John J

Sep 1, 2016

We leased a new Sierra. This is the first time we have leased and we were very pleased with the help Jack gave us in picking out the perfect choice for us. Everyone we talked to was very helpful and did a great job of explaining everything we needed to know.

Gary K.

Aug 22, 2016

I was extremely impressed with my sales person, Neil McMahon. He was extremely informative, honest, and understood true customer service. I was equally impressed with the General Manager, Jack Fetkenhier! As a business owner myself, I would hire both of them. Please do not over look these two individuals. What a great team!!!!!!

legomom

Aug 3, 2016

I e-mailed about my interest in a car and Scott responded promptly. He found my car, prepared it for us so that when we arrived it was clean, gassed up and ready for a test drive. He answered all of our questions. made sure that we took advantage of all deals available, and put us in the perfect car. Great experience all around!

Mary Rdigway

Jul 14, 2016

Fast Appointment scheduled. Efficient assessment and correction of problem.Extremely courteous service staff. ... And they washed my car!Thank you.

Cara V

Jul 2, 2016

I was shown what I asked for without pressure to purchase more truck than I wanted. My trade was treated with respect and I was given a fair deal within the constraints of any programs available. Good experience.

Gloria

May 31, 2016

It was such a pleasure working with the staff at Cole Buick. The respect shown to me was greatly appreciated. Charles Speer did such a great job showing me all the options available, and patiently answered any questions I had. Great experience.

Brad W

May 27, 2016

I only planned on getting an oil change but Dan helped me get a great price on 4 new tires and an alignment. He found a way to squeeze in the extra time for the tire service. I was very impressed with the customer service and the fair price!

H. M.

May 26, 2016

After the sale the salesman has completely ignored all my request for assistance and information about my car. Would not recommend this dealership to my friends.

Happy Car Guy

May 22, 2016

My lease was nearing the end and I went to Cole Automotive seeking a replacement. Neil McMahon greeted me in the most friendly manner and began working with me to determine what would fit needs and wants. After reviewing the inventory, we found the car I was looking for and with Neil's help, the rest is history, I am very happy with my experience with Neil and the rest of the sales team at Cole Automotive..

Bill

May 19, 2016

Third time buyer, great salesman and great all around experience.

Tim H

May 8, 2016

Buying a new Buick from Cole was a very enjoyable experience. Bruce and Jack went above and beyond to give a great deal and a great customer service!

Stacy

Mar 6, 2016

This is my third time buying a vehicle from Cole Buick GMC Cadillac, and I will definitely return again. I have family members and co-workers that have bought from Cole also with no problems. Being a repeat customer definitely says something about this business.

Peggy

Feb 29, 2016

We purchased a new 2016 Acadia and couldn't be happier with the information provided to make a great decision on which model suited our family more. The professionalism was only outdone by their family environment we experienced from each person there. And then the follow up! Our new purchase facilitator, Ron Morton, (he was everything but your typical salesperson from the other dealerships) has had the most comforting follow up to ensure we learned what we needed to about our new purchase to make us completely satisfied! We will be a sincere advocate for Cole Buick GMC Cadillac crew with anyone we know buying a new or used vehicle in the Battle Creek and Kalamazoo areas! Thank you all again!The Damon's from Battle Creek

Jim

Feb 27, 2016

Only bad point is my steering has a slight pull to the rightat all speeds from 5 mph to 70 mph. I am planning to call for an appointment as soon as I have a few days clear with family problems. So until then, Thank You James Cline

The Damon Family

Feb 24, 2016

Our salesman, Ron Morton, was extremely helpful. Sharing his knowledge and not steering us in any direction, just making sure we got what would serve our family best. He thought outside the box, had us try a couple of different models and got us right where we needed to be. We are very happy with our new car purchase and really appreciated the entire experience at Cole Buick GMC Cadillac in Portage. Thank you all!

William

Feb 23, 2016

Nice clean dealerhip, had coffee in the morning, had a place for me to work at since I waited for my car.

Daniel

Feb 22, 2016

As a new customer to the Cole Maintenance Department (I'm relocating to the area from Nebraska) I found the on-line service scheduling very convenient. The staff was friendly and interested in providing service and the customer waiting areas were very comfortable.

Charles

Feb 20, 2016

I needed my regular service to my 2014 Malibu at the last moment...the scheduler was courteous and bent over backwards to fit me in. I was well received at the service department and they did an excellent job in much less time than they estimated. I would definitely recommend Cole to my family and friends. Great job!!!

Derek M

Feb 20, 2016

Neil responded very quickly and professionally. He was ready for us the moment we arrived even though he was busy with other customers. I think we were there a total of 2 to 2.5 hrs and left with a new vehicle and got a great deal on our trade in. Everyone at the dealership was friendly and helpful, we will definitely be going back to Cole Buick Gmc Cadillac for our future purchases

Bobbie

Feb 16, 2016

Kyle was a great salesman and got me everything I was looking for in my new Terrain. He was a pleasure to work with! I even got a front license plate bracket :) (it's the small things that make us smile)

Jean

Feb 9, 2016

Everything went very smoothly with my purchase. Bruce Kraker handled my buying experience with a professional & friendly atmosphere. I know I can always revisit him if I have any questions. GREAT EXPERIENCE! I LOVE my Acadia.

Jennifer

Feb 9, 2016

I was acknowledged when I walked in and was helped quickly. The signing of paperwork was fast and I was out of there in the shortest period of time from any other time I have purchased a vehicle.

June

Feb 9, 2016

Jim is always helpful and cheerful. My Buick Enclave has been a joy to drive. No problems. Just regular oil changes and tire rotations.

Stacey

Feb 9, 2016

The staff is very friendly, The receptionist was charming. Pop Corn was yummy also. We had both vehicles in for maintenance, we had appointments that were and hr apart of each other. The folks back in the garage had us pull both in at the same time and had them done at approximately the same time also. Awesome! We had our 4 yr old grand-daughter with us and it was nice that they have a kid friendly area and T.V with cartoons to occupy her for the hr that we were there :) Thanks for the great service!

Brian

Feb 8, 2016

Good overall experience. Down time on the car was long - due to the holiday schedule and waiting for warranty consideration/confirmation. We supported a week with our own vehicle, Cole supported a week with a loaner. A loaner was approved through extended warranty, but for only 4 days. Cole supported the additional 3 or 4.

Eleanor

Feb 8, 2016

The service people are always friendly ,happy ,apologetic if it takes a few minutes to get the paperwork done before the service requested or needed.

James

Feb 8, 2016

My wife and I were looking to lease a SUV. A friend of mine recommended for us to stop in Cole Gilmore's on S. Westnedge and ask for Bruce Kraker. Ia told that Bruce has over 40 years experience, a very honest, trustworthy, and not that typical salesperson of just trying to make a sale. We were extremely happy that we went with our friends recommendation. We were not pressured, Bruce had answered all of our questions and he was extremely knowledgeable. We ended up signing for 2016 GMC Terrian, and we are very happy with the vehicle. Thanks Bruce!

Joan

Feb 8, 2016

I have no complaints at all. The work was excellent and the people always do a great job. Service is excellent.

Michael

Feb 8, 2016

Dan, in the service department is always very efficient and professional. We feel confident with the service provided and would highly recommend them.

William Standish

Jan 29, 2016

Just purchased a 2014 Buick Lacrosse from your business. Our buying experience was enhanced by our salesman Scott Zantjer, he was very professional in explaining everything to us and walked us through the process very easy.

Michael

Jan 22, 2016

Everyone was helpful in making our trip to Cole Buick GMC Cadillac an easy purchasing experience. The additional OnStar assistance was much appreciated.

John

Jan 21, 2016

Just leased new vehicle. You took care of all of the items necessary when turning in old vehicle. Made it all a very simple process. thank you.

Tony + Melissa

Jan 7, 2016

Thanks to Doug and Neil for making a long distance car buying experience painless. The honesty and attention they gave was spot on. Will not hesitate to do business with them again as even after our pre owned Benz was delivered they checked in to see that everything was satisfactory. Thumbs up to Cole.

Simpson

Dec 21, 2015

Everything went fine. I usually stay and wait, but they guessed 2 hours. They drove me home. A half hour later you call and my car is done. No big deal, but I would have waited.

Aimee

Dec 16, 2015

The process of purchasing a vehicle has a reputation for being a dreaded, stressful experience. That was not the case with my recent experience at Cole. From the moment I walked in the door the first time I was treated like an old friend. Ron was just great to work with! I was very specific in what I was looking for and did not make their job very easy. Ron enlisted Doug's help and they found me the most perfect vehicle! And quickly!! and they made the process fun! Even my experience with Jake from financing was painless. A really great bunch of easy going guys. I will definitely return to Cole in the future!

Sandra

Dec 16, 2015

Very personal service. All staff very polite...made me feel very comfortable. Had time to visit with Neal, my salesman. He is always so very nice. I am pleased to have picked Cole Buick. I chose a winner.

John

Dec 15, 2015

The only reason I did not give you the highest rating, is your time frame. You do good work and staff is helpful and courteous. However, what you said took 1 hour, took 2 instead. It happens, but as I went to ask about it, my paperwork and keys were sitting on the counter ready to go, and who knows how long I had been forgotten. Only negative I have.

Robert Narlock

Dec 15, 2015

Charles spear is a very excellent sales person. We were impressed from the moment we walked in the Door. Very knowledgable of the vehicles and complete process. Even though we did not buy new, we are Very happy with our used truck. Will definitely come back to see Charles if we need another vehicle and Would recommend to family and friends.

Gary

Dec 9, 2015

Service was fantastic! I had scheduled some basic maintenance work and had new tires put on. When they found out I was waiting they expedited the work which was originally going to take 4-5 hours and had me on the road in a little over 2 hours. They saved my day!

Brett

Nov 28, 2015

The staff is great. Very polite and helpful. My only complaint and I don't even like to label it as a complaint is that although Brett bought the car, the car belongs to Teresa. Teresa will always be the one bringing it in for service, not Brett.

Dereck

Nov 28, 2015

I had another great visit at Cole Buick. My oil change service was fast and the people couldn't have been nicer while I waited.

Caren

Nov 23, 2015

I always have good service with Jim Marshall and his repair team. He explains everything thoroughly to my understanding and satisfaction.My car is done and ready when they say it will be done. Thank you to everyone for a good repair job.

Clifton

Nov 23, 2015

Not only is my experience with Cole is great; I observe friendly kindness consideration from Bob and Jim in service, to other customers in the waiting room. I love Christie's tries to see that everyone as a comfortable experience in the waiting room also.

Dan

Nov 22, 2015

We had a dead battery in my Buick at the doctor's office and I called the dealership and they told me to call AAA (which I am a member of) and have them jump start the car and bring it in. We also had an appointment for oil change and tire rotation for the GMC Acadia, so they took both cars and had them fixed within 1 hour for the GMC and 2 hours for the Buick. Which we really appreciated. We were getting ready to go to FL for the winter and didn't have much time. Great service from the service department.

Jennifer

Nov 20, 2015

Had a great experience at Cole. All of the staff were very helpful and wonderful to work with. Joe Barboline was excellent to work with and extremely helpful. He found the right vehicle for me and made sure I was comfortable with the vehicle. Joe provided great customer service and I would definitely recommend him and the dealership to others. Thank you for the great experience! I love my new car!

Gene

Nov 11, 2015

the service and coffee was great. The work was performed in a timerly manner and I am satisfied with the results.

Robert

Nov 10, 2015

The Service Consultant is the best Service Consultant in the world. He is friendly, knowledgeable and puts the customer's needs first. Great Job !!

Patricia

Nov 4, 2015

I called yesterday to make an appt for an oil change. I thought I would probably have to wait a few days, which was fine. But Bob told me that had openings that day, so I was able to get it done right away. Great service!

Ron

Nov 4, 2015

They treated me with respect even understood with my breathalyzer in my truck took a couple extra minutes to make sure I could get it to reset... And not make me feel uncomfortable about it. Lady's in the waiting room were wonderful...I will be back again!! Thank you!!

Pamela

Nov 3, 2015

This is the 2nd vehicle I have purchased from Scott Zantjer. He is a pleasure to work with, trustworthy with a nice demeanor. I have also had a nice experience and excellent service from the service department.

Ryan

Nov 3, 2015

Overall it's good. My buick regal had a lot of issues but now everything seems to be running good, the oil issue seems to be fixed and the car isn't stalling anymore.

Tabitha

Nov 2, 2015

The process was faster than I anticipated and was overall great. The team was eagar to help and made the process easy. I drove home in a NEW car!

John

Nov 1, 2015

I have gotten excellent service for 28 years. In the purchase of my 2016 XTS, I couln't have had a better sales experience, thanks in large part to Tracy G. and both Kal and Jack.

Joseph

Nov 1, 2015

A nice team effort to help us get to what we needed in a car and to put together a deal which was acceptable to us. A professional and personable effort by all.

Karl

Nov 1, 2015

Received phone call to the effect that my 2014 Sierra may exhibit problems, especially in very cold weather, refusing to exit 4wd on command. Made the appointment by phone for a couple of days later. Went in at the appointed time, left the vehicle to run some other errands, came back, vehicle was washed and the work order indicated the necessary changes had been accomplished. Several of the service people said, "Good to see you again!" and other such expressions.

Kristin

Oct 31, 2015

This is the best experience I have had with a dealership. I am a returning customer and the high quality service at Cole Buick GMC Cadillac is unbeatable!

ASatisfiedCustomer

Oct 28, 2015

In the market for a nice used car, I noticed a GMC Terrain on the internet for sale by Cole. I gave the dealership a call and was connected with an outstanding sales person. Very responsive to my questions and needs throughout the purchasing process. When I picked up the car my family was so impressed with the like-mint condition of the car, we bought it immediately. We will shop again with Cole Automotive.

David

Oct 28, 2015

Bruce Kraker was the ideal salesman to work with. Very relaxed but still knowledgeable and efficient at keeping the process moving. The manager and support team were equally helpful. It was neat to see the new Sierra coming in to the showroom for the once over. First class from start to finish!

Margaret

Oct 17, 2015

I found Charles to be friendly, knowledgeable and very patient.He answered all my questions...some more than once...without hesitation. When and if I have a friend shopping for a GM car I would recommend that they ask for Charles personally. Yes, he made a very, very good impression as I purchased my first GM car since 1988..

Lou

Oct 15, 2015

Scott was very helpful and pointed out the various options I had available. The sales process was smooth and I drove the car home that day. Very good service.

Judith

Oct 14, 2015

It is always a pleasure, things are explained to me, I don't get "talked down to" because I am a woman. I like the popcorn!Thanks.

Barbara

Oct 13, 2015

The salesman, Joe, was so very helpful in teaching me all about my new car. The whole computer system can be very confusing but he made it all seem easy. Can't thank him enough.

Kevin

Oct 13, 2015

I think the charge for reading an error code is extremely high. I just had a service light on that needed to be diagnosed and while I know the equipment to purchase is expensive, $115.00 to just have a code read is quite high and was disappointing to have to pay that much to find out that the repairs were more than the car was worth. I have spent alot of money in the service department (over $5,000 this year alone), and really like it there, but was shocked at having to pay that much for a error code reading.

Christine

Oct 8, 2015

Doug, Joe, Charles and a young lady (Sales) and the receptionist were all very friendly and helpful. Jim Marshall has always been a top notch customer service representative. Joe Barboline-Sales Rep explain in great detail the Cadillac Cue system and how it works. Doug -Sales -made the deal that worked for me.Thank you for all of your assistance in my purchase of my third Cadillac that I have purchase off the show room floor.Sincerely, Christine Price

J&JLutz

Oct 7, 2015

We were very impressed with the dealership as a whole and with our salesman, Neil. Our salesman helped to make our experience go smoothly and was not your typical pushy salesman! We could not be happier with our purchase and the experience!

James

Oct 5, 2015

I came in and had a part to be replaced. It was squeezed into the schedule and all went well.

David

Sep 29, 2015

Service was done on schedule in a timely manner. Staff very friendly and accomodating. Pleasant customer waiting area with barista is very nice.

Nicola

Sep 29, 2015

Jake was informative and professional. He listened to my needs and followed through with a beautiful 2015 Buick Premium 1. I had a lot of fun, and Joe explained the cars features. Great experience, and I love the car. It'a like driving on a cloud!

Amanda Marie

Sep 28, 2015

First time I've had a service/recall done by a dealership and I was nervous. Especially since I was going to be taken to work and picked back up, but everything was great!! I was very impressed by everyone there and they all made it very easy for me. Thank you! (I put excellent on buying process because when I did purchase the vehicle in January 2015 it was perfect.)

Robert

Sep 28, 2015

When car was dropped off for recall repairs the oil was at 25%. Since we are to have the oil changed at 20% why would the dealership not recommend changing the oil at that time and thus eliminate the need to return at a later (albeit, not TOO much later) date. It would have been much more convenient for me as well and the dealership.

ClareW

Sep 24, 2015

We have been Cole customers for several years. I have been very impressed with their Service Department. Recently, I started to investigate the replacement of my older Canyon. I talked to Scott at Cole and he worked very hard to find a vehicle that met my exact requirements. He found it at a dealership on the other side of the state but arranged for the vehicle to be in Kalamazoo the next day. The buying process went very smoothly. Scott and Jake were efficient in getting all of the paperwork in place so that we could take our new truck home that day. The new vehicle has a number of new and potentially complicated features but Scott did a great job of explaining how things worked plus he has called to offer any help that I need in case I have some questions about the new truck. On top of all of the good service, the vehicle is beautiful, quiet and smooth. A great product.

David

Sep 24, 2015

hi i am totally happy and our salesman BRUCE was outstanding.!! and made buying my new SIERRA SLE a great experience..thanks dave

Jack

Sep 24, 2015

The service advisors greeted me promptly and I was treated with professionalism. My only issue was that the recall campaign took longer than expected since only an inspection was done. No repairs were required.

Ryan

Sep 24, 2015

Overall it's good, even though I've had a lot of issues (mainly the oil issue) with this 2011 buick regal. I probably won't buy a buick again, just being truthfull. But service is good

Jeanne

Sep 18, 2015

Cole Buick GMC Cadillac needs to contine the offer of anytime car wash to new vehicle purchasers.This was a disappointment when discontinued.

Gregory

Sep 11, 2015

I dealt with Neil McMahon in the purchase of my vehicle, I found Neil to be professional, accommodating, very informative and legitimately concerned with my satisfaction. I drove 1 1/2 hrs. to this location and was treated exceptionally I am very impressed and very happy!

John

Sep 11, 2015

We had a problem with service lights coming on when we just serviced Monday, Sept. 5th. Even though very busy Dan Brown fit us in. when had to keep car put us in a rental for 3 days to fix our car before we left to go back to Florida.Wish our dealers down in Fort Myers where as accommodating & helpful as Cole's is.

Edward

Sep 10, 2015

WMU College of Business should use the Cole Dealership as the perfect business model for their students to study and learn. Maybe the instructors could learn a thing or two.

Amy

Sep 8, 2015

Great experience, the staff was helpful and friendly. It's a huge purchase and everyone made the process easy and stress free. Kyle sold the car with his Cadillac knowledge and kindness! I'm loving my new SRX and look forward to driving it for a long time!!

Sarah

Sep 3, 2015

Dan in Service was really helpful and fit me in at the last minute for an unplanned issue. This great service allowed my family to leave for our trip on time. Thanks!

Aaron B.

Sep 2, 2015

These folks are on it! They helped me get over some hurdles while putting me in a brand new truck that I wanted! This facility is top notch! My salesman Bruce Kraker is the best salesman I have encounter ever in my history of buying vehicles. He is very honest and up front from the beginning. I definitely will be using Bruce and Cole on my next purchases. I hope I get the same experience in their Service Dept. here in the near future. The Cole Buick GMC Cadillac facility and staff is a true five star dealer!

Brett

Sep 2, 2015

I'm a new customer of Cole's and new at being an owner of a Buick. My issue was resolved promptly and you can't ask for more than that.

Karen

Sep 2, 2015

I was scheduled for a routine oil change on my 2012 SRX and when my service rep Al asked me if there was anything else he could do for me I casually asked for advice on how to remove an ink stain on my driver's seat. That set the wheels in motion for the most incredible customer service I have experienced in quite some time. I was provided with a comparable loaner car while Al and his team quickly set about getting the best professional help to remove the stain. Their were " under the gun" to complete the service as I was scheduled for a 2 week vacation in a few days time. They not only removed the stain but there was no charge and completed the job in 24 hours! The entire staff from -Al to the check out counter were courteous and professional. To say that I am satisfied just doesn't seem enough, but I will say that my husband and I are planning our next purchase at Cole Century! Thanks to the entire team for a terrific experience!

James

Aug 31, 2015

Very clean dealership. Pretty slow at check in process. Will try again to see if next time is a little more timely.

Aaron

Aug 29, 2015

I was more than happy with everyone at this facility. I cannot remember everyone's names that I encountered, but everyone was top notch!!!! My salesman, Bruce Kraker was the absolute best salesman I have ever had in my life time. His honesty and just being upfront with me on my situation. I cannot thank Bruce or the rest of the Cole Century team. We will definitely be returning in the near future for any automobile purchases. We also will recommend these folks to friends and family! Thank you Bruce and Century Cole!

David

Aug 28, 2015

Everyone was polite. Jim Marshall is certainly a cut above the rest & this time there was no one coming over to me and telling me of all the things that should be done, it was done so nicely on the billing I received & I truly appreciated this as it didn't look like someone trying to degrade me if I refused to have some of the suggested work done at that time. Very nicely done Cole folks.

Happy Buyer

Aug 20, 2015

The process for buying my car was fast, efficient, they had everything ready and even trained me on how to use all the items on the dash and hook up my iphone!

Jennifer

Aug 18, 2015

I was greeted as soon as I got out of my car and helped even though my "usual person" had already left for the day.

James

Aug 15, 2015

An hour for an oil change and tire rotation with an appointment seemed a little excessive. Maybe it was just timing since this is my first time having this done here.

Norman

Aug 14, 2015

Was immediately received and welcomed to the garage. waiting room was clean , coffee was delicious, and wait time was as prescribed. I was very satisfied with your service.

Deborah

Aug 12, 2015

I didn't have an appointment, but was concerned about a strange noise and dropped my car off before work. Not only were they accommodating, my car was done before I finished work!

Karl

Aug 12, 2015

The service is good. however the bumper to bumper package that I purchased isn't quite what I expected . I don't mind the deductable, but what I don't like is more often than not the things that I take my car in to be checked for are not covered on the warranty. It would seem that for what a person has to pay, all things (or at least most) things should be covered.

David

Aug 11, 2015

Service Department was excellent, made me feel like they wanted my business and would take care of me and my suv. Sales department, not so much. While Scott (my salesmen) seemed like he was doing his best to get me into a vehicle, the trade value was just too low for a hard to find vehicle in excellent condition. I decided to buy a ford explorer instead.

Elaine

Aug 11, 2015

Al was a very courteous and gracious representative of your serice department. He answered all of my questions, and after hearing about my pending surgery even noted it on his calendar and said he would be thinking about me and send healing thoughts! Definitely above and beyond usual expectations for a service rep!

Kari

Aug 11, 2015

I needed to have some repairs done to my vehicle and was given a complimentary rental car for the day. The work was also done in a very timely manner! It was as painless an experience as it could be. Thank you Cole Century!

Pamela

Aug 10, 2015

I am very pleased with the service I receive at Cole. The personnel are all very friendly and professional. I Will purchase again and continue to have my vehicles serviced at Cole.

Candice

Aug 9, 2015

I am always greeted quickly when I drive in. Usually attended to by Jim right away with no waiting. When I go to the waiting room I'm greeted by the young lady that asks if she can get us a drink or anything else. Shortly after someone asks if we need a shuttle. When I check out I'm given a folder with the work order in it and my signature on it. The only thing that I am unhappy about is when I had some scratches buffed out the polishing compound got on the top of my truck bed and the wheel well and has now turned white and I can't get it off. It makes the truck look terrible. I am very unhappy about that.

Lenora

Aug 9, 2015

Everyone I have had contact with has been courteous and considerate. I am confident they will do their best to be considerate of my situation and do their best to resolve problems.

Nancy

Aug 8, 2015

Bruce Kraker has been an excellent car salesman for us. He has helped us with buying multiple cars. He zeroes right in on what we need and want, yet always lays out all the options. I appreciate how accessible he makes himself to his customers. I feel like he watches out for us.Other personnel at the dealership were also most helpful and professional when Bruce was at a training. I appreciate that everyone at the dealership works together.

C

Aug 1, 2015

Jim Marshall is one of the best ServiceMrg Ive done business with . Very knowledgeable and courteous. Give him a raise.

Ina

Aug 1, 2015

I was very pleased with my sales person Joe B. He was very patient and answered all of my questions and took a tremendous amount of time with me. I will definitely do business with him again.

Michael

Aug 1, 2015

Great service. Jim Marshall is a pro. I was truly satisfied with the work that was done on my Terrain.

Stephanee

Jul 31, 2015

I walked in and was remembered from 2 years ago...I will continue to be a repeat customer here if this kind of service withstands!

David

Jul 30, 2015

I came in just thinking about a new truck... drove out with a new truck!Scott Z. did a great job not overselling and really letting me decide what I wanted while clarifying the options and benefits of each vehicle.Great job!

James

Jul 30, 2015

Scott did an excellent job. He spent a great deal of time with us helping us choose the car that was best for us. We certainly would recommend his services to our friends. Thank you!

Donald

Jul 28, 2015

I was taken on the same day as my service request. Service is always complete, wait time is minimal, waiting area is pleasant.

Eva

Jul 24, 2015

Everyone we dealt with was pleasant and courteous, trying to find us the best deal for what we wanted. The salesman, Neil, went out of his way to help.

Nancy

Jul 24, 2015

Staff is always helpful. My salesman, Bruce Kraaker continues to go out of his way to make my experience at Cole Buick exceptional!

Joan

Jul 22, 2015

The service was excellent and the people are always very willing to be of help to you. Thanks for letting me be a customer.

Beth

Jul 21, 2015

I submitted an online inquiry for a new or used car. I really did not know exactly what vehicle I wanted upon arrival. My salesman was knowledgeable and patient with my many questions. He did not push while I was working to process my options, only provided more information when I needed it. Thank you!

Matthew

Jul 20, 2015

My recent sales experience from Cole Buick GMC Cadillac was excellent in every way. They really focused on making my custom experience enjoyable, perfessional, and most of all personal. This stands to reason as I've been equally impressed with their service department as well for over the last three years.

William

Jul 18, 2015

Your sales rep. Neil McMahon is the finest person to do business with, it's is such a pleasure to know someone like him.

Ted

Jul 13, 2015

The service team was great, though the repairs took a little long. I did very much appreciate the offer of the loaner car, which helped that situation out considerably. The main problem with the service is that in the week following return, I did not drive the car as I was out of town, and when I returned and began to drive the car again, there is considerable rattle seeming to come from the front end. I am not sure what this is, but it was not there prior to service. I plan to make another appointment to have the car serviced, which you should see later today (Monday, July 13, 2015).

Mark

Jul 12, 2015

Everyone who helped us with our purchase of our new Acadia was fabulous! When we first walked into the sales area the receptionist greeted us and immediately introduced us to Scott, our salesman. Scott showed us the Acadias that fit our requirements. He explained in detail the benefits of each of the vehicles. He did also give us comparisons of the other SUVs that Cole Gilmore had on their lot. He wanted us to have all the information we needed to make our decision. After we decided, Scott introduced us to the service staff. During this whole process, the manager came by to introduce himself and made sure our decision process was going smoothly. This is our second car we have purchased from Cole Gilmore. Our Envoy was purchased in 2007. We will definitely recommend Cole Gilmore to all of our friends and family!

Edgar

Jul 11, 2015

dan the service rep.and bruce the tech. did a outstanding job for me. they showed me the bad parts and explained the problem in detail. I would rate them them the top service team. they made me feel that the job was done correctly. thanks again.

Robert

Jul 9, 2015

John May did an excellent job in finding the car that I wanted and showed excellent follow up. He also did an excellent jobin showing me the technology of my new car.Well done, John.

Robert

Jul 6, 2015

Service personnel were friendly and efficient. Very pleasant experience. My family is always treated with respect. That's important when the family vehicles need service or repair.

John

Jul 5, 2015

Bruce Krake as always took excellent care of me. He sold me a great car and at a fair price. I thank you for all your help.

Linda

Jul 4, 2015

Bob in service is always helpful. However, I continue to have a problem with my front left door slamming back on me when I open it. He filled out a report, but that doesn't fix the car. I am really upset about this and going to therapy for my shoulder because of the strain of constantly catching the door when it slams back on me. What can be done about this?

Steve

Jul 3, 2015

The whole process was very easy, after test driving a number of cars settled on a used Toyota Highlander. The whole process went very smoothly, didn't take much time and I was able to drive away with the SUV I wanted.

Gladys

Jun 30, 2015

Our experience more than met our needs. EVERYONE was very helpful and ready to assist us with all our questions and wants.

Mary/Ed

Jun 30, 2015

Bob is great. Made a friend and have complete trust in his knowledge and ethics. Will only do business with Bob

William

Jun 27, 2015

Friendly,great quality work,fare prices, with a comfortable waiting area! Up to date tech. I can't say enough about this place and people.

Mike and Patti

Jun 24, 2015

This was by far the easiest no pressure vehicle experience we have ever had! We originally stopped at the dealership to look at used trucks. We never thought we could afford to drive away in a 2015 GMC Sierra 4x4 double cab, but that's what happened. We were never pressured to look at a certain model, color, package ect. We found a vehicle we liked and agreed on terms and that was that. Financing was smooth and we even received Starbucks like coffees while we waited. They detailed our truck, filled it with gas and we were on our way. It's the first time in my car buying life that I felt valued as a customer. Scott Made our truck purchase smooth and stress free.

Michael

Jun 22, 2015

Your sales person, Neal McMahon did an excellent job of representing Cole. Followed up for several weeks until we were ready to purchase. One visit was all it took to close a deal. The Cole team was spot on during this process. We look forward to dealing with Neal and the Cole organization as we go forward.

Vernon

Jun 22, 2015

I had my car in to complete 2 recall notices. I had the first appointment in the morning and it took 3 hours to complete the repairs. I thought this was a little excessive since the recalls seemed minor.

Jack Collins

Jun 18, 2015

We really appreciate Scott Zantjer giving us information about the Buick Enclave and no pressure sales. Also appreciate working with a Military Veteran. Scott spent a lot of time with us even when we showed much interest in another vehicle. Still no pressure. We really liked working with him. Jack & Carol Collins.

James

Jun 14, 2015

OI like the waiting area, wifi and being able to be productive in an office. The car was taken care of very quickly. A little slow on the check in process.

Robert

Jun 13, 2015

Jim (James) Marshall always goes above and beyond for us. He always explains everything to us in detail and will get us in even when it's a full schedule. Even when the repair is costly (like the new engine and trans. last year) he makes us feel confident about the outcome. THANK YOU Jim!!!

Pete

Jun 10, 2015

Jim was great, kept me informed every step of the way. My only concern was I was quoted 118.00 for the diagnosis, but was charged 204.00 (or a little more). That is a considerable difference. In your defense, I did not challenge this, I really did not have the time to.

Laurie

Jun 3, 2015

I own a delivery service and when I'm looking to purchase a vehicle, especially a van I contact Ron Morton, who I have worked with for years. I told him I'd like to get another Savanna work van as they have been reliable and my older van now has over 250K miles. It's still a work horse with very little money invested other than normal wear and tear. Ron found me a used one with low mileage and a great price. Who needs to pay new pricing when there are vans like these out there. As I had no office coverage, Ron delivered the van to my work place. Easy and quick and just great service. As always, Ron makes my purchasing experience a wonderful thing.

Bill

May 23, 2015

Scott was extremely knowledgeable about all details and systems of the cars he showed us and made us comfortable with our car when we left Coles. Looking forward to my next association with your dealership when the time comes.

Big guy

May 18, 2015

Bruce was fun to work with. He answered every question I had. The dealership had a large selection to choose from. The show room was clean and inviting. Everyone treated me with respect without any high pressure selling. I will return when we need another new car.

HAPPY CUSTOMER!

May 10, 2015

We are so happy with our new Acadia, Cole is an exceptional dealership in the Kalamazoo and Portage area. Our salesperson, Joe, exceeded our expectations at all levels, and continued to help us even after the sale. This is our first purchase from Cole, and I can assure you that we will be back again. If you are looking for a quality new or used vehicle, Cole is the place, they only sell quality vehicles - after all they are a high end GM dealer so they hold up to their high expectations. I would definitely recommend Cole to anybody looking for a new vehicle. When you go in, make sure to ask for Joe, he will take care of you.

Alisha

May 4, 2015

This dealership is awesome ! Joe went above and begins to get me into what I wanted!

golfer

Apr 23, 2015

very professional and curtious, I'll go back there again

dsbug

Apr 8, 2015

Customer service was great. Everyone was very helpful. Charles did a great job showing me everything about my new car!

DLE

Mar 25, 2015

I APPRECIATED THE VERY PROMPT SERVICE. THEY TOOK THE TIME TO ANSWER ANY QUESTIONS

Phil_B

Mar 5, 2015

I really appreciated the amount of time it took to negotiate the final cost of our new car, my time is valuable it only took minutes to make the purchase. We enjoyed the courtesy Neil showed to me and my wife throughout the car buying process. Both my wife and I agree we will only purchase future vehicles from Cole Buick GMC Cadillac. Thanks so much

Mombaca

Mar 2, 2015

Extremely positive. Best car buying experience I have ever had.

dave

Feb 9, 2015

My experience was great! Fair and honest folks to deal with. Bruce is great; very knowledgable and helpful.

JKDean

Feb 4, 2015

While looking to purchase our vehicle, we had excellent customer service from Kayla. She was on point getting back to us and answering any questions that we had without delay. The salesperson was a bit aggressive in his approach and when showing my husband the vehicle; he took up occupancy in the driver's seat not allowing my husband to assess it for himself. The buying process was quick and easy, in and out of there in just over an hour (in recent past I had spent over 4 hours "stuck" at a dealership trying to accomplish a similar purchase). Overall it was a good experience and a great purchase so far!

Irish 6-pack

Jan 27, 2015

My wife and I came a little late in the day and team Cole stayed around past their time to leave until we were done with the process of buying our new vehicle and trading our Traverse.

Battle Creek fan

Dec 28, 2014

Found a car on internet and met with Neil. Wonderful experience!

DT

Dec 24, 2014

My overall experience at Coles was excellent. After shopping at many dealerships in the Lansing area with no deals, I walked into this dealership and left in under an hour with a new car! Wow!

jessica t

Dec 21, 2014

Sales Rep Neil was great. He ordered me the exact car I wanted. and beat my local dealer with 0 down and a lower payment

Luke warner

Dec 3, 2014

We love our new Denali! Scott is a great salesman who truly cares about the people he is working with. Gave us a great price on our new car and old car. Best dealership I have ever been to! Look forward to doing business in the future.

AL

Nov 19, 2014

We loved Cole Buick gmc Cadillac, they were so friendly and helpful. They really wanted to help us an anyway they could so we could buy the vehicle we wanted, they gave us a good price on our vehicle and they worked really hard to set up a payment that was in our budget we could afford without going over, they even gave us a great price for our trade in and we got exactly what we wanted for our old car. This was the best car shopping experience we've ever had! Thank you:)

Kozmo

Oct 30, 2014

I tried to negotiate a deal online, but was disappointed with the lack of enthusiastic cooperation.

Robert

Jun 11, 2014

Jake is very friendly and customer/consumer oriented. I look forward to future interactions with Jake. I walked back to the service area to see if there were any products I might wish for the new ATS but area not as nice as your Nissan outlet on Stadium. There were no products on display other than types of oil and GMC mud flaps. Add on sales potential is seriously lacking. Ordered what I wanted from Amazon.

Robert

Jun 10, 2014

There was a problem with water coming into the driver compartment floor mat. They serviced my car but I don't think they are 100% sure they fixed the problem. However I asked if I could bring the car back in 30-days to have it checked again.

Margo/Doug

Jun 4, 2014

I feel like I am part of the Cole family. They know my name and make me feel at home.

Ted

Jun 1, 2014

This is my second time in for repair and both times the promised out date was missed due to not having all of the parts. As a former GMSPO employee, I find it discouraging that the parts issued weren't discovered prior to you order cutoff time.

Gary

May 31, 2014

Ed Born treated us excellently. Our truck was done sooner than promised. All work was done as we requested. The truck was returned to us clean and tidey. We will definitely return in the future. Thank you!

Melvina

May 28, 2014

My experience was great. I was just in having work done on my car the previous week for the engine light. I had been experiencing engine trouble frequently for the past two years and this time was no different. The dealership contacted GM to pay for the issue and they did and therefore saving me great expense. They could have simply charged me because it was no longer under warranty.

Antoinette

May 20, 2014

I scheduled an appointment for this service. The vehicle was written up quickly. Customer waiting area was clean and comfortable. Everyone was friendly and polite. The wait time was reasonable. Repair prices were on par with Crossroads Auto and Ryder's. both in Portage.

Kelly

May 17, 2014

Service airbag light came on while driving on Thursday morning. Since I was near the dealership I stopped in to see about an appointment. They offered to fix immediately for me stating my airbags would not function while light was on. Great service!

Barbara

May 15, 2014

we could never expect to receive better treatment when purchasing a car than the great service we received from Cole Buick GMC Cadillac last week. We purchased a 2013 Cadillac SRX. It is beautiful and drives beautifully. Our sales people were so friendly and Joe Barboline went above and beyond in doing everything he could to answer our questions in a very friendly and courteous manner. we were totally satisfied. Tim Cole was the greatest help in making the deal a win win for everyone. He is a true professional with very standards. Thank you all for selling us a terrific car. Barbara Dunn

Dennis

May 15, 2014

GENERAL MOTORS COMPUTER WAS DOWN SO THEY COULD NOT PRINT OUT INSPECTION REPORT. WASHED TRUCK FOR ME BUT CAME OUT WITH DIRT STILL PRESENT. NOT SURE ANYONE LOOKED AT IT ONCE IT CAME THROUGH WASH.

Kristi

May 10, 2014

I gave them all day to do my work because I am an employee, so being I can't really comment on the experience. My work was also done under warranty.

Michael

May 10, 2014

As always, Jim Marshall provides excellent service. The reason we continue to purchase GM cars from your company and have them serviced at your location.

Kent

May 9, 2014

I am annoyed because as soon as I checked in I was introduced to someone who checked my windshield for damage, she found 3 "chip's" and recommended they be repaired. I had them repaired. Than I was told a air filter was dirty and needed to be replaced, it could affect "air quality in the vehicle ". It cost about $70.00. I asked for the filter because I wanted to see it. The filter is about 6inches X 9 inches, and probably could have been cleaned out.I felt like I was at one of those "10 minute" oil change places that try to up sell you a bunch of unnecessary stuff.

Antwon

May 8, 2014

The most recent visit was much better than the last visit w/Dan. I never have an issue with the cashiers, the receptionist and my salesman Bruce.

Melvina

May 5, 2014

I am always able to get a convenient appointment and a loaner car. The customer service agents are always friendly and courteous and it always clean.

Dale

May 2, 2014

Tod Burke worked my vehicle in even though he was busy. Thank you Tod. You are so considerate, and you are a GREAT service technician.

Karl

May 1, 2014

I felt like Pat (my wife) and I were on the same page with the staff from the beginning - - well, same paragraph to start, but soon got to the same page. All that I expected was presented without my having to ask. We left completely satisfied!

Patricia

Apr 26, 2014

With help from the Cole staff, especially Bruce Kracker and the General Manager Jack, we moved from a expiring lease on a 2011 Regal and a 2003 Silverado in terrible shape to a beautiful red Verano and a spacious new Sierra. We love our new vehicles! The Cole staff are welcoming and comfortable. They listened to our needs and wishes, and they did everything to make the leases possible. We really appreciate the care they took to handle every detail.

Richard

Apr 26, 2014

I thought my car had a fuel leak,it didn't, but Iwas able to have an apt the same day I called. Jim Marshall thoroughly explained the reason for the moisture I saw on my driveway. A loaner was provided and I had my car back the next day sparkling after the courtesy wash. Great experience. Thanks Dick Lamb

Marty

Apr 24, 2014

I had a lot of maintenance work done, and I would have liked some feedback (particularly on the tune up). I was charged a hundred dollars more than I anticipated because I have a V-8 (your records know that, and it should have been in the original estimate). There was a lot of overlap on all the maintenance that I had done, which should have made the cost less, but you charge full fare for each job.

Antwon

Apr 22, 2014

My service advisor is NOT friendly. My husband pays too much money for your car for me to receive this kind of treatment. The last 2 times I have brought my car in for service, he was non responsive. Not sure what happened. We are also returning customers. This is our 3rd car from you Cole. Maybe we should drive up to Grand Rapids to purchase our next care???

June

Apr 15, 2014

Everyone was polite and helpful. The coffee was excellent and the waiting room is pleasant and clean. I was wondering why it takes 1 hour and 15 min. to change oil and rotate tires when I am the first in line and on time for my appointment.

Dan

Apr 13, 2014

The service department was very friendly and scheduled us for an appointment when we wanted it! They said they would be done in an hour and they were. Great department!

Roberta

Apr 13, 2014

I'm always very pleased with my dealings with Cole Century. My husband and I are especially fond of Bruce Kraker, who is primarily responsible for our return to this dealership. He surely knows how to make every customer feel that they are important. We've purchased several vehicles, over the past years, through him. Also, Peter Dobson played a big part in finding just what I wanted in a timely manner. Thanks, Guys!! Thomas & R.Diane Jones

Nancy

Apr 9, 2014

I was very pleased with the service. They fit me in the same day I called. They kept me informed of progress along the way. Service was reasonably priced.

Gerrit

Apr 2, 2014

Came in without an appointment for a tire repair. Wonderful service and could use points to settle for the repair!

OLD WMU Grads

Mar 28, 2014

We were very pleased with our recent purchase, especially the expertise and demeanor of the sales people who were especially helpful with explanations of various electronic features new to us. As first time customers at Coles we appreciated the walk-through that we were given and the information about services available that day and in the future.

David

Mar 26, 2014

We brought our car in for an oil change and free 30 day inspection with a free coupon. We scheduled our appointment. Once there we found out we brought our car in too early based on the oil percentage...they accommodated us anyway. Thanks a ton!

Nancy

Mar 26, 2014

Friendly and helpful staff guided through my maintenance appointment. Work was done in a timely and professional manner. I felt like it mattered to the dealership that I was happy and taken care of.

Richard

Mar 26, 2014

Everyone is very friendly and makes you feel welcome. This even comes from people that have no reason for contact with you during the visit.

Charles

Mar 25, 2014

While not able to isolate the problem, listened well to my explaination, checked out all reasonable alternatives and instructed me to return immediately if I smelled burnt insulation and electrical burning smell. Fixed my electric seat adjuster and changed oil. No problems and returned car in clean condition

Arlene

Mar 7, 2014

I bought a GMC Acadia Denali in 2011. I have had more problems with it than I expect from a new car, but typically the service department does correct my issues, however, not quite as timely as I would like. Jim is my service contact. Over the years, he has dealt with all my issues and has been reliable and accountable. During my most recent visit I was not feeling well and had to have my father deal with Jim and the mechanical issues. My father is a car doctor! Absolutely the best mechanic. Our family has been in the car dealership industry for decades. After speaking with Jim, my dad called me and told me what was going to happen and what I should expect. In all my 46 years I have NEVER heard my father say anything positive about a service technician or service department. He made a point of saying that Jim was a very nice man and that he knew exactly what he was doing! High praise indeed! I passed along this compliment to Jim. I just wanted to ensure that "YOU" knew that you had a valuable employee and offer proper recognition!

Billy

Mar 1, 2014

This was truly one if my best service experiences ever. Jim and the rest of the team went so far above and beyond to make sure every detail was right. The waiting area was perfect for working--and coffee? Wow!

Katrina

Feb 24, 2014

I am extremely pleased with each staff member I encountered at the Cole Century Dealership. They were courteous, professional, and took the stress out of the car buying experience. Special thanks to Bruce Kraker for the excellent customer service and thorough product knowledge. I'll be a return customer.

John

Feb 22, 2014

Thank you Cole Buick GMC Cadillac for my new vehicle. It was a pleasure to find the vehicle I wanted at a reasonable price. Thanks again to the whole staff at Cole.

Daniel

Feb 19, 2014

easy to set up the appointment and when I arrived early I was taken care of immediately. The time waiting was less than I expected.Good work by all.

Mark

Feb 17, 2014

Everything was great, except that the repair took two weeks longer than necessary because they lost the part when it arrived. When we called to check the status of the ordered part, nobody returned our call. Our insurance agent had the same experience when seeking information regarding the part. Your cashiers are always super nice.

Kathryn

Feb 14, 2014

I was waited on immediately and my car was finished when promised. Mine was a great experience. Thank you Jim Marshall.

Paul

Feb 14, 2014

This was a wonderful new car purchase with Neil Mcmahon sales coordinator, most helpful, friendly, showed all of the Cole facility's, and explained the functions of the 2014 Cadillac SRX.Would gladly deal with Neil again , and Cole Cadillac.Five stars

Vernon

Feb 14, 2014

This service was for an itermittent problem and the problem could not be repeated in the shop environment so it may still be an issue.

Trent

Feb 12, 2014

I'm very happy with Cole Buick GMC Cadillac. I believe they're genuinely concerned about my satisfaction with their service. I am dissapointed that one week after taking a half day off to have my 2014 GMC Truck serviced for recall issues I'll be back again tomorrow to fix the radio which quit working four days ago. I'm sure the service will be exemplary and have no doubt that once the bugs are worked out this will be the hardest working most reliable truck I've owned.

Charles

Jan 26, 2014

I scheduled a oil change, lubrication and tire rotation with a pressure check that was preformed on time as scheduled within a one hour time fame.

Susan

Jan 26, 2014

I came in for an oil change and tire rotation. They were busy but took care of me right away. I needed a ride to work but the shuttle was out with someone else so Todd, the salesman who sold me my car very kindly offered to run me to work. He then kept track of my service and came to get me when it was finished. I was so impressed that he made sure I was taken care of.

Paul

Jan 22, 2014

We were greeted by a hostess to serve us a hot drink and a very neat lounge to wait for service to be done on our truck.the repair was done very quickly and we also got a free car wash. Thank you

Scot

Jan 22, 2014

I went in for a test drive and left with a new car. The process was made very easy. Agent was very helpful and friendly.

Rob

Dec 28, 2013

MY CTS was running rough. I took it to another mech and he said it was a computer issue and had to take it to the dealer. It arrived in the evening and they had it repaired the next day by lunch time. Very professional and good communication.

Robert

Dec 27, 2013

Your service Department and guys that work on my car are outstanding. Jim Marshall is outstanding and a great representative of the dealership.The reason I have purchased so many Cadillacs from Cole is your Service Department.

Susan

Dec 27, 2013

I couldn't stop talking about my 2012 LaCrosse purchase and driving experience. So, when my car was recently totaled and I walked away with only minor bumps and bruises, it was back to where quality and relationships really matter...Cole BGC. Within hours the TEAM was put into motion. Mr. Bruce Kraker sprang into action pulling possible replacement LaCrosses from the immediate inventory and offered to go searching for the perfect match. Mr. Jack Fetkenhier, (Gen. Manager) started crunching numbers on the current available options, stating he knew the condition of the cars he had in stock, but he couldn't be sure when he had to go elsewhere. Ordering direct from GM at this time of year, I wouldn't get delivery until sometime in Feb. 2014. I receive calls & emails asking how I am doing and helping me with speed bumps and questions along the way. Even Paul Dopson at signing, kept reworking the figures with the various options, to ensure the best offer. Hours before Christmas, the Cole BGC TEAM had me driving away in my 2014 Buick LaCrosse...The Best car ever! Words cannot express my gratitude for the compassion, efficiency, and fairness that continues even after the sale.

JM

Nov 18, 2013

John May was excellent to work with and did a great job in finding the truck we wanted. Our experience at Cole could not have been better!

LY & JX

Sep 30, 2013

Chris Speer did a excellent job. He is very patient to answer all questions we have and organized all schdules for us. He even would like to share his own time to show us how to drive the new car in a safe way. We like his smile and support very much. GOOD WORK

sayers

Aug 29, 2013

My assigned service advisor since day of sale, (Rich Peters) knows my Lacrosse history and seems to alert my sales rep.,(Bruce Kraker)when I arrive. Bruce always stops by to check to see how the Buick is and if I have questions or concerns. This is old time values and is very impressive! Rich was very helpful and knowledgeable about the use of Flex-fuel in the 2012 Lacrosse. He also was helpful in refering me to a detailer to keep my car spiffy! I asked about cleaning of the wheels on my last visit and the product he suggested work wonders.

buickfan

Jun 29, 2013

This is my 2nd purchase from Bruce Kraker. He is extremely personable, knowledgeable about the Buick products and efficient in the process. I was impressed that Bruce introduced my husband and I to the service manager to help familiarize ourselves with that end of car maintenance. I traded in a 2004 Buick Century with 170,000 miles and was a bit sad to say goodbye to an old and faithful friend. Go Buick!!!!!!!!!

Gary

Jun 26, 2013

We had a great experience buying our new GMC Sierra from Cole Buick, GMC, Cadillac. Neil McMahon, our sales rep, was outstanding. Neil is knowledgeable, helpful, friendly, yet professional in every way as was each person we encountered at the dealership.

Blue Traverse

Apr 24, 2013

The service rep, Dan Brown, was great. He took care of all my concerns with my Traverse with no problems. The waiting room was wonderful, too, with the tv, coffee, hot chocolate and popcorn as I had my 4 y.o. to occupy for the 2 hours we were there. Everyone was polite, friendly and smiling right from the start with the man (sorry, don't remember his name) in the garage who greeted us and opened the door. Thank you so much! We will definitely be back again!

Rob

Apr 18, 2013

Cole has always taken care of me and their hospitality is second to none, I will continue to be a customer on and on as long as I am taken care of in a respectable manner.

Susan A.

Feb 7, 2013

The driver-side chrome door handle was peeling. They did a temporary fix, while they ordered a new part. Quick delivery on part,(48 hrs). Although the part took twice as long to install than originally quoted, they kept me informed, apologized repeatedly, offered treats (coffee, water, popcorn), and salesman Bruce chatted on how I was liking my Lacrosse! It was all washed and plished like new.

Chris

Feb 1, 2013

The customer service at Cole Buick GMC Cadillac is the best I've ever experienced. Coffee bar, popcorn if you wait. Wonderful shuttle service and driver (Jim) if you don't. From the service lane to the cashiers, this dealership exceeds every expectation.

Pat G

Jan 29, 2013

Work was done in an efficient, timely manner within the quoted amount. Thank you!

car Buyer1234

Sep 29, 2012

Not so good experience. salesman were contentious. I walked after spending the afternoon getting the runaround. Felt like they were not interested in working and only wanted to go home. Bought the same car from another dealer that went the extra mile.

Gozzy28

Aug 5, 2012

Bought 2010 Jeep wrangler unlimited. The Experience was great, upfront honest and professional. Thanks Bruce Kraker great salesman

Josh Loves Cars

Jan 20, 2012

I bought my new Buick Regal here at Cole Buick GMC Cadillac and had the best buying experience I have ever had. I felt like the sales staff we're really here to help me and were not even worried about selling to me. I was treated like royalty and really enjoyed the experience, if you plan to buy a car I would highly reccomend Cole.

Anybanany

Dec 4, 2011

Took the car in for a "check engine" light because our normal place didn't have an open appointment. Didn't call us. When I called, the guy LIED, not implied a lie, but LIED in direct words that the transmission and coolant fluids were corroded and bad. Also LIED about our spark plugs needing replaced. Tried charging us $1100 for things that had been done less than 3000 miles prior. I would not trust these guys with my cut roses in a plastic vase. Within two miles of leaving this place, a "needs mechanic" light appeared on the dash. By five miles, the "low coolant" light appeared. Not only did this place lie to us about our car, when we took it back to our normal place, they found that the coolant was extremely low, even though according to our invoice, this place didn't touch our coolant. Do NOT take your car here if you plan on driving it more than 5 miles!!!

jmichael20144

Sep 7, 2011

The sales person, John May was fantastic! They also had great pricing and a willingness to please the customer. The transaction was very quick. They took care of everything. It was a great experience dealing with them

krayman

Sep 5, 2011

This is our second purchase working with the wonderful John May. He went above and beyond again to searching to find our perfect car! We NO have hesitation in recommending John May and Cole-Century to everyone!

Ted Betz

May 8, 2011

I recommend this these folks VERY HIGHLY! Lee was very helpful and friendly. I was amazed that he even took us out to the service dept. and the service manager went over some things we needed to know - AND HE TOLD US THAT WE GET A FREE CAR WASH ANYTIME WE ARE IN THE AREA! What a great idea!We also got more for our trade in than another Buick dealer offered us.BUYING A NEW CAR HERE WAS A GREAT EXPERIENCE!Ted and Judy Betz

val571

May 7, 2011

John May at Cole Century was a great sales representative to deal with. He kept in touch with me for four years until I was in a position to be able to get a new car. He's friendly and very willing to help. No high pressure selling with John. I"ll recommend him to everyone I know.

arkknowles

Apr 18, 2011

We had a BMW and Volvo prior to purchasing both our Cadillacs from Cole Century. The dealerships we utilized with them provided adequate service but both my husband and I never felt we were treated as valued customers. We have found just the opposite with Cole Century. Throughout our purchase and during service visits we have been much more than satisfied with the outstanding sales and service they have provided us. Tracy Glocheski our sales person and James Marshall our Service Consultant have gone above and beyond our expectations; so much so that a mere three months after purchasing our first Cadillac we purchased another. They have treated our entire family as valued customers and we look forward to many more years of patronage with this exceptional dealership.

radclifn

Mar 26, 2011

My husband is a avid bicyclist. He was sent a card from Cadillac that said if he came in and test drove a car, he would get a sent a Cadillac bicycle jersey. He and I did do just that but no jersey showed up many many weeks later. I stopped by the dealership and told Linda the story. She listened and a short time later, we got the jersey in the mail. Thanks for changing the end of story. He will wear it with pride.

gammillron

Mar 25, 2011

What a pleasant surprise to work with Cole Century!!! We really needed a new car because our old car was on its last legs; but really dreaded going car-shopping and dealing with all the aggressive sales people. Lee Guilford and his colleagues at Cole Century were just the opposite. There were straight-forward, patient and understanding. They worked with us to make it as easy as possible for us to trade-in our old car and buy our new car. They took the time to explain all steps of the process, all we needed to know about the new car, and all the aspects of their Service Dept. It was great to feel trusted and valued as a customer. We would higly recommend them!!!!

chadcarr

Mar 14, 2011

From the start customer service was top notch. I am located in Wisconsin but they made me feel as though I was next door. I was completely satisfied with the entire process. Thank you to John May and the entire Cole Century team. I haven't stop smiling since my purchase.

krayman

Mar 10, 2011

We went to Cole Century because my mother had excellent service on her recent Buick purchase and the sales man who helped her made a wonderful impression on us all. My husband antd I walked in out of the blue just interested in "looking" at a GMC Acadia. We ended up purchasing our wonderful new Acadia that same day mainly due to the excellent customer service that John May and the rest of the Cole-Century staff provided us. They located a vehicle that met our specifications promptly. John even went out of his way and come to pick me up at my home the next day to take me to the dealership to pick up my new vehicle. We will certainly seek out Cole-Century and John May on our next vehicle purchase!

sazz1269

Mar 10, 2011

Ron Morton helped me with a 2011 Terrain. I highly recommend him. Very professional. Low key type guy. He was referred to me. Dealership is in great location and very well maintained. Price was very competitive. If I lived in Kalamazoo area, I'd deal with Ron.

rfroll

Mar 2, 2011

My wife and I were in the market for a new 2011 Terrain. Lee Guilford took us for an excellent test drive. He was very professional and knowledgable about the Terrain vehicles and we learned a lot from. Even though we live in Grand Rapids, I would have easily traveled the extra few miles to buy a vehicle from him.However, since the rebate period was ending in only two (2) days, and the only vehicle that met our requirements was in Madison, WI, we had to buy the vehicle from a Madison dealer. (The Madison dealer refused to swap cars with a dealer in Michigan - said it was too far.)To Lee's credit he was truly the one who sold us on the car, the Madison salesman simply fell into it.When I am in the market for another vehicle I will surely go back to Lee.

John S.

Feb 15, 2011

I would recommend to anyone looking to buy or lease a Cadillac stop in at Cole and talk to John May. John is not a high pressure salesman. John will be honest with you and give you a great deal. John went the extra mile with me. He picked me up from my home and stayed late,long after Cloe Century closed for the evening to complete everything so I could drive my car home. Give John May and Cloe a shot if you are in the market for a new car. I'm sure glad I stopped in That December day and talked to John. Thank you Sir.

JenPortageMi

Feb 14, 2011

I bought a GMC Terrain and I am loving it. I was not sure what type vehicle I wanted and Ron Morton happily worked with me to find the right fit. Good fuel economy, spacious enough for my family of four and towing ability were the only tips I had to give. I appreciated his willness to find the right vehicle, quickly and at the right price.

wmu2007

Feb 10, 2011

Probably the best dealership I have ever been to. Bruce is a great sales person. We ended up purchasing a brand new GMC Terrain. I strongly raccomend buying from them because prior to visiting that dealership I went to see 4 others not because of pricing issues just because I like buying a vehicle where the service department and other things they offer. I am a research buyer and this dealership, friendly staff will not disappoint...

Jack Robertson

Dec 28, 2010

My experience with this dealer in purchasing a CTS about a month ago was so good that when it came time to lease a car for my wife I returned to get a price on the 39 month promo that Buick was running on the Regal. I found that they did not have any Regals in inventory at the time but I was able to find a few others that met our needs in stock at other dealerships in the area so I asked that they do a search to see what they could find as I wanted to obtain this car from Cole Century and John May in order to receive the same service level that I had experienced previously. They found the right car within a few days and we were able to tkae delivery within the week.

jlhubb1

Dec 21, 2010

Ron Morton is the best damn salesmen. Over the course of more than ten years, my four companies have purchased over a million dollars in vehicles at Cole Century. In that time I've enjoyed the quick, efficient and amicable work that Ron has provided. Our continued business speaks for itself when it comes to the service I have received. Ron Morton continues to go above and beyond my expectations for a commercial fleet manager.

Jack Robertson

Dec 6, 2010

I went to this dealership because I was dissapointed with another dealership I had previously visited feeeling like they did not care whether or not I purchased a car form them. John May approached me within minutes as I was brousing the new car selection on their lot and I was pleasently surprized with his attitude and interest in answer all of my quesitons in detail while offering advice on the selection of a new car. I decided on the exact car I wanted to purchase but it was not in stock. John located three options at nearby dealerships and offered to bring one of them in within three days. Overall I felt this was a hassle free experience as I wound up buying the car within one weeks time.

drewburn

Dec 5, 2010

Nice folks. John is a no pressure, easy to work with guy. Perfect salesman. My wiefe and I had looked at cars two years ago, met John, and he was so knowledgable and no pressure. We didn't buy at that time, but we sought him out again because we liked him.

abbarf

Dec 3, 2010

Lee and Tony were very helpful and honest, making me feel totally comfortable making a major purchase. I have never bought a car from a dealership before. After talking to Lee and Tony, I knew if I had any problems, they would make it right. Lee took me over to the service dept and introduced me to the mechanic and walked me through anything I may need to know. He also made it clear that if I had any issues/problems at all, to come back anytime and he would assist in any way possible. Tony also made the process with paperwork very understandable. They were both awesome.

Linnea Oswald

Dec 3, 2010

I have worked with Lee and Tony many times over the last eight years! They're THE BEST!!! I have been extremely happy with my vehicles and the service they've received! The prices of the vehicles have been good and their condition also! Lee is always friendly and honest!!! He has helped me purchase two used vehicles and I'm VERY HAPPY with both of them! Tony has serviced the vehicles and has let me know if nothing is needed or if there is a problem, he's given me my options! I trust these guys with any purchase or service needed!!! They are professional, friendly and honest! I wouldn't go anywhere else with my vehicle!!!

TrueBlue2

Dec 3, 2010

All work was done in a timely matter. The appointment was at 9:00 am in the morning and the vehicle went right into service. I have been pleased with the whole process from the time of the sale in July to the couple of service trips for routine maintenence.

mararunner

Nov 30, 2010

Cole Century provided excellent service in finding a vehicle to fit our needs. Lee was very helpful in providing the necessary information to allow us to make the best decision possible. We definitely will return to this Cole Century for any future car purchases we will be making.

patwinstanley

Nov 30, 2010

I leased my first Nissan Versa from John May four years ago. My lease expired in May or June of this year and I contacted John May again. I told him I wanted the same car only a 2010 model--same color, and same features that I had in my previous Nissan Versa. John got right on it and found me the same car which I have leased for another three years. I have no complaints. Everyone at the dealership was very helpful.

railroadjoe206

Nov 30, 2010

WE HAVE PURCHASED SEVERAL CARS FROM COLE CENTURY AND EACH TIME, WE HAVE BEEN TREATED LIKE WE ARE THEIR ONLY CUSTOMER. LEE GUILFORD IS THE SALESMAN WE HAVE ALWAYS DEALT WITH AND HE HAS BECOME A PERSONAL FRIEND. HE REPRESENTS HIS COMPANY IN A PROFESSIONAL AND KNOWLEDGEABLE MANNER; HE HAS ALWAYS EXPLAINED ALL ASPECTS OF A TRANSACTION THOROUGHLY AND DOES NOT PRESSURE US INTO MAKING ANY DECISIONS. HE FOLLOWS UP WITH US AFTER PURCHASES OR SERVICES, JUST TO BE CERTAIN THAT WE ARE COMPLETELY SATISFIED WITH ANY TRANSACTIONS.COLE CENTURY HAS A TOP NOTCH SERVICE DEPARTMENT AND WE ARE ALWAYS TREATED IN A TIMELY AND PROFESSIONAL MANNER. OUR VEHICLE IS RETURNED TO US CLEAN AND REGARDLESS OF HOW MINOR THE REPAIR, WE ARE MADE TO FEEL IMPORTANT TO THEM.FROM THE SWITCHBOARD GALS TO THE MANAGERS, EACH AND EVERYONE IS TO BE COMMENDED FOR A JOB WELL DONE.LEE GUILFORD IS THE MAIN REASON WE LIKE TO WORK WITH COLE CENTURY BECAUSE WE ARE CONFIDENT OUR NEEDS WILL BE MET. HE IS AN ASSET TO THIS COMPANY AND IT IS OUR HOPE THAT HE IS RECOGNIZED AS SUCH.

bahoppe

Nov 29, 2010

Outstanding customer service. Everyone at the dealership was extremely helpful and dedicated to providing me with the best service and support possible. Follow-up calls were timely and provided all the necessary information resulting in a sale of a new automobile and great price on my trade-in.

mthoppe2

May 13, 2010

you go in for their 'free oil change' and end up with hundreds of dollars in repairs. now i have an antifreeze leak the same day i pick up my car. i am also having trouble with my electricle system that i have not had any trouble with before.