Used Cars for Sale at Colonial Honda in South Chesterfield, VA

712016rva

Jul 5, 2016

I absolutely am allergic to car lots - salespeople, so much time involved in a transaction, an all new vocabulary for car accessories and sales/lease agreements. Well after meeting Tricia Lewis first via the Internet and then in person I was able to test drive a car discuss options and equipment and purchase options I drove away from the dealership 100% satisfied. I think the reasons that I'm so impressed with Colonial Honda and Ms Lewis is her knowledge of the cars and her ability to present a sales agreement in a highly professional and sincere way. Plus she has a great sense of humor Thank you Tricia

Brenda & George

Jul 3, 2016

This was the third purchase I have made at Colonial Honda since 2008. Each experience has been a no pressure, get your questions answered, customer service focused purchase. Marlon Nichols was very friendly and helpful. He offered a test drive each of my three encounters with him and I/we declined until the third visit when a purchase was likely. It really was like visiting with a friend who was helping me make the right decision for me.I highly recommend this dealership and Marlon Nichols as a salesman. We also encountered several other eager salespeople who remained very friendly and helpful even after learning we already had a salesman helping us. All my service has also been at this dealership and I have appreciated that consistency and quality work.

Jhenry

Jul 1, 2016

I worked with Ronald Miller to purchase my new Honda. He was very informative from start to finish. He was honest and the numbers were accurate and much more competitive than any other dealership in the area. He expressed many times that I was the customer and my best interest was priority.I highly recommend him to anyone looking to purchase a vehicle and I will certainly do business with him again in the future.

newcarowner

Jul 1, 2016

Went in on June 26 to look at Odysseys and HR-V's. I really appreciated the welcoming space (lounge area, plenty of seating, and even a kids play area) and the friendly staff who walked by with a smile or to check in if we were being helped. Started working with Tom Farlow on looking at an Odyssey and test drove an EX-L. Our family had to talk it over a few days and we went back on June 30.That morning we went in again to talk to Tom before I had to go to work, and by the time I was done with work, we were back at the dealership that night to purchase the vehicle. Tom was busy helping other customers (which is a good sign since he's sought out), but was able to incorporate Wendy Sparks to help finalize the purchase. The whole process was friendly and smooth, and I am definitely going back to purchase my next vehicle.

jasonhess

Jun 28, 2016

Everything was great from the sales to the financing! Adam did a wonderful job handling my purchase, jimmy did a great job with the deal and pricing and mike completed all my finances and made the deal go through. What a great team!

GoGo64

Jun 27, 2016

The fantastic experience of my recent purchase of 2016 Honda Acord EX-L was what I had hoped for and fortunately Malcolm Leach along with other staff members exceeded my expectations. The extra ordinary friendliness, care, and attentiveness, however, not over-bearing is what every vehicle dealership should demonstrate to their customers. Thank you all for a great, memorable car-buying experience. I look forward to visiting with you all in the future!

Margaret--New Kent

Jun 27, 2016

I purchased a new Honda CRV on June 26, 2016. I had received a vehicle quote through Edmunds--the price offered by Colonial was extremely competitive. I made my appointment to go in and purchase the vehicle. When I arrived I was immediately greeted and shown to a comfortable waiting area. Bill Stone showed up promptly at our appointment time and immediately put me at ease. We test drove 2 vehicles and decided on the CRV EX-L. The whole paperwork process was very relaxed. No surprise hidden fees or hard-sell tactics to push products I did not need or want. The price I was quoted was the price I paid. I have bought many vehicles, and I can truly say this was my best experience yet. I would recommend Colonial Honda to anyone looking for a great deal on a new car.

ChesterGal

Jun 24, 2016

I have probably purchased more than 20+ cars in my lifetime and I hate the whole dealership experience. Having said that, I am motivated to post this review because my recent experience at Colonial Honda with Sales Associate Tricia Lewis could not have been better. She was a great listener and took all the time that was needed to review all of the model options and financing options that were available to me. She treated me as if I were the only customer in the dealership and never once allowed interruptions from others - zeroing in on me the entire time I was there. The negotiation was quick and painless. I would highly recommend Tricia and this dealership to any one looking for a great car experience. I have long been a Nissan and Toyota customer, but my Honda experience has certainly change my perspective!

jlterr89

Jun 23, 2016

Very cooperative and pleasant to deal with. I am very pleased with my Honda Pilot.would recommend it to anyone and the dealership also.Goodby

Tina

Jun 23, 2016

I went to the Honda dealers to look at used cars, just to see what was available.Judson Barker was patient and friendly and answered all my questions. He didn't push me which is what I liked about him. Later on i walked out as the proud owner of the Honda Fit. Thanks for all your help!

Shay

Jun 18, 2016

I drive over 30 miles to this dealership because of the excellent personal service in sales and in service. Walter cooke is fantastic - he's straightforward and practical. He has put me in 3 hondas and each time he has helped me navigate thru a deal that works for my personal circumstances. I trust him completely. Go to colonial honda!!!

deckysr

Jun 14, 2016

I would like to take a moment to express my appreciation for such great service from Colonial Honda and especially to Trish Lewis for her great attention to our needs and desires in the purchase of our CRV. Her time spent with us is most appreciated. We thank Colonial Honda and Trish for an the attention given us during the purchase. Thanks again for great service.

Estelle

Jun 13, 2016

Wendy Sparks was very patient and understanding with helping me make the decision in purchasing my certified used Honda civic. The entire staff was knowledgeable and eager to help.

trina218

Jun 13, 2016

We purchased a 2016 Honday Odyssey EX-L. The staff were very friendly and courteous. The dealership gave us the best price. I recommend this dealership for your purchase of a Honda vehicle

Koo1Kam30

Jun 11, 2016

Thank you colonial honda. I love my 2016 honda civic. Thank you so much. The customer service I love from the time I walked in to the time I drove off the lot.

Boyd

Jun 9, 2016

The process was easy! I found a car that I liked and they handled it from there, making my first car purchase easy and hassel free.

Kimberly3388

Jun 9, 2016

Excellent dealership! Top notch!We purchased 5 Honda in 2013-2014 and came back again for a 2016 Honda CR-V. Walter Cooke is the most professional salesperson we have ever dealt with.

RcentPurch

Jun 8, 2016

We recently purchased a 2016 Honda Civic EXL. The purchased was unplanned as someone else had totaled my son's car. Colonial Honda made the process stress free with no pressure which is very much appreciated after a stressful week. I would recommend them to anyone looking to purchase a Honda.

TACAC

Jun 7, 2016

I have been dealing with Colonial Honda since 1983, this is the only Honda dealership I will deal with because they are always on POINT

Melinda Sexton

Jun 6, 2016

I love Colonial Honda and Walter Cook was a wonderful sales person.I thought the entire transaction was very professional from Walter down to the financing.

mitz

Jun 6, 2016

Troy met my brother and I in the lot before we entered the showroom. He was easy to talk to and he knew his cars! He didn't try to pressure me and that made this experience a good one. I would definitely recommend Troy M. to any of my friends looking to purchase a car.

crystalrone

Jun 6, 2016

The entire staff was very helpful and courteous. The Sales person (Theo Casper) went above and beyond what I've ever experienced from anyone in sales. Great experience!!

Ashleymarie1204

Jun 3, 2016

Malcolm assisted us very well! He was very formal and informative. I would recommend anyone who needs a vehicle to go to colonial Honda and ask for Macolm!!!

CRV Princess

Jun 3, 2016

From beginning to end, this was a very pleasant experience. Each phase went smoothly and each associate carefully explained the process and answered questions. Will definitely recommend the sales associate and the dealership.

HondaAccord

May 30, 2016

Adam was very easy to work with. I needed to buy a car quickly and he made that possible. He was very thorough and answered all of my questions. I will definitely recommend him to my friends and family. It was a great car buying experience.

Mike K

May 30, 2016

Troy was awesome to work with. He is very friendly, knowledgeable, and accommodating. He made the car buying experience a pleasure and hassle free. Everyone at the dealership was very professional. I would highly recommend Colonial Honda in the future.

Sarah Stephan

May 30, 2016

My hat's off to Wendy Sparks for helping me purchase my 2016 Honda Accord. My last car was a 1998 manual Honda Accord LX and before that I drove a 1993 manual Honda Accord EX. I'm a Honda girl and I like manual transmissions. We didn't think it would be possible to get our hands on a 2016 manual, but Wendy went above and beyond to find one for me. I love, love, love my new car. It's a blast to drive. I'm also pleased with the amount I paid for the car. No buyer's remorse!Wendy was an exceptional sales person!! She really appreciated what I wanted and didn't try to push into something I didn't want. She reduced the stress of the buying process. Wendy was never pushy and was always straight forward. I would absolutely recommend her to anyone looking for a fair deal on a Honda. I would also like to mention that every person I encountered at Colonial Honda was helpful. I plan to drive this car for forever, but if I ever need a new Honda, I will definitely be returning to Colonial Honda!!

june63

May 26, 2016

This was my second time around with Colonial Honda,I can not say enough about this dealership.Every employee that have have come in contact has been nothing but courteous and helpful. They will go out of there way to do what every they can to get you the car,the deal, etc....

eempting

May 25, 2016

Wendy was amazing. She walked me through everything, understood my needs, and knew I needed to walk away for a bit to make my decision. When I came back hours later, she was working with another customer but checked in frequently to make sure my family and I were straight. I can't say enough!!!

Ladyjefferson

May 24, 2016

Malcolm Leech, was very helpful, knowledgeable and excellent customer service provided to me and my husband.Excellent experience, he was great he made sure I got the best deal possible I've already talked to people about purchasing there next car from him.

Chuck

May 23, 2016

I found the car, a 2016 Accord EX-L with Nav & Sensing on line. I then engaged Adam Blake via e-mail regarding the bottom line price and potential for trade in (a 2016 Accord EX-L ). The price was reasonable and the trade value looked acceptable also. After a test drive, we closed on the deal. All went without a hitch.

Graves.Kenya

May 21, 2016

I had a awesome experience today. Everyone was so nice and kind especially my salesman Malcolm Leach. He went above and beyond to make sure I walked away in a vehicle. The people was very friendly and smiling. I would recommend anyone in the market to go see them!

BWible

May 13, 2016

The Sales Associate, Girish Ramachandran, was waiting out front to help me when I pulled up to the dealership hoping to find a new car within my price range. He showed me right to the Civics that I was looking for and was extremely knowledgeable about each vehicle and their different characteristics and prices. Girish was friendly and helpful while I was looking around the lot and he lead me right to my new car! The financing process was easy, although somewhat lengthy, and Colonial was willing to work with me especially since I was trading in my older Civic. I will definitely be recommending this dealer to my friends and family.

Virginia Mathurin

May 13, 2016

These guys were really fantastic! They made everything so easy and made my first car buying experience such a relaxing and enjoyable time. They're great people, didn't try to pressure me into anything i didn't want. From the front desk to the back room everyone was nothing but the kindest and most helpful. We had visited other dealers but their customer service made them the obvious choice. Troy Murray was the salesman I worked with and did an awesome job!

Gheisler324

May 9, 2016

Adam was great he made sure I got the best deal possible I've already talked to people about purchasing there next car from him a class act.

ree

May 6, 2016

Troy Murray was an excellent salesman. First he listen to what I was looking for. After that he asked if I want to look at some vehicles outside. As I asked questions he answer them. I was very impress. He had alot of time with me to the extend I through I was taking too much of his time. He didn't mind repeating answers back to me that I had already asked. I didn't fell pressure at all. This was a first time buying expenence for me which I totally can say I trusted what Todd was telling me. He constantly was asking me if I understood everything and to give him a call with any questions or concerns that I might have. Overall I was more than satisfy with all the help he gave me. . Rashida Hockaday

Stacey Carmichael

May 4, 2016

I normally do not type reviews but this experience was so great. I pulled into dealership just looking in hopes to get a car in a few months. I have not purchased a car in 11 years so I was scared to death of a payment. Tom assisted me. I told him I wanted to lease with no money down and payments at 200 to 250. He let me drive car for day or two. I was impressed with this only because u can't make a decision driving a auto around the block. He was patient. He checked on on me. I felt no pressure. When I decided to lease the car -he had everything ready and I was in and out in 45 min. Wow! We all know your in dealerships all day usually. I appreciate him hearing what I wanted and trying to make what I wanted happen not what would benefit him. Thank you Tom. I am a branch manager of a credit union and I will send my members to you! !

New2016CivicDriver

May 3, 2016

After a car accident it left us needing a car, a car we were not prepared to purchase now. Walking in to Colonial Honda actually created excitement in us and turned around or need into a we want. After working with Adam Blake and his no nonsense to selling we looked no further. Adam gave us the best deal in town and the reputation this dealership has sealed the deal. I went to Walmart and looking at all the Honda's you will notice the majority have Colonial Honda somewhere on the car. This says something in itself.

AMWright

May 3, 2016

Colonial Honda helped make my first car buying experience awesome! Walter Cooke was extremely knowledgeable, helpful and made the process worthwhile. I am highly satisfied with the service I received and will continue to share my experience with others. I would recommend Colonial Honda to anyone and especially the staff who assisted in the best ways possible. Fantastic customer service!!

black56ford

May 3, 2016

We just purchased our 3rd Honda from Maurice Studivant and Carl Sole in the service department is AWSOME. have been buying and using the service department about 15 years

Happy 1

May 2, 2016

The time and personal care and attention my husband and I received from R. J. Jackson was outstanding. He was extremely knowledgeable about the vehicle we were interested in, a CRV with the Touring trim Level. At the time, we were trying to decide between purchasing a Nissan Rogue and Honda CRV. "RJ" is the person who actually sold us on buying a CRV and we are happy he did. Unfortunately, Colonial Honda didn't have a mountain air metallic CRV with FWD and the Touring trim level and was not able to locate one at a dealer that they could trade with. We were able to do an online search and locate the exact vehicle we wanted. We made the purchase a few days ago at a different dealership.I would highly recommend family and friends looking for a Honda to see "RJ" Jackson at Colonial Honda for their new car purchase.Jackie Zich

JimHonda2016

May 2, 2016

From the time I arrived to Colonial Honda until we closed the deal, I felt welcomed and listened to as I wasn't sure what I wanted to buy. I came only to gather information so I could compare and contrast details and make an informative decision. Should I buy used, new, 4 or 6 cylinder??? I was given a lot of great information to think about. I really intended to purchase the car from another dealer. Being in sales and managing sales people for over 38 years, I believe in relationship sales to close deals. From the time I first met Theo Casper until we close the deal, he was very friendly, smiling and relational. He made every attempt to meet my ever changing wants. And he was diligent to call me with additional information. I was truly on his dance card! He knew I was going to purchase a car and he was patient to let me think through the process. Of course, I shopped the car and went to visit a dealer who said they had a white, Honda Accord, 6 Cylinder used. When I told Theo, he already knew the car I was going to see was a 2 door not a 4 door....and he was right. He did his homework. Theo introduced me to the parts and service staff and shared how I would bring a car in for service. The 2 managers he introduced me to were friendly and without an attitude. Down to earth with no airs about them. Can't say the same about another dealer's staff I visited. After all was said and done, Theo sold me a new 2016, Honda Accord 6 cylinder. And such a great deal!! Now, after one week of driving to Fredericksburg, VA and Lancaster, PA, I love the car. Great ride, sharp looking and great technology. My last Honda was a 2005 with 272,000 miles on it and I had no issues. Thank you, Theo, for a outstanding car purchasing experience! I have and will recommend you and Colonial Honda to my neighbors and friends. Jim Frenchak

bambie

May 1, 2016

I have always enjoyed my experience at Colonial Honda. The people are friendly and informative. I do not feel rushed or pressured. I love my Honda.

Liliya Highfill

May 1, 2016

What an amazing car-buying experience! I have purchased my first car! The customer service is so great and friendly! Entire process was so smooth! Great job!

kkfritz

Apr 30, 2016

We've purchased three cars from Colonial Honda and we've been pleased with every experience. Our latest purchase was handled quickly during our very busy Saturday schedule. We are repeat customers because the experience is always friendly, honest and never stressful.

abzucconi

Apr 28, 2016

Shopping at Colonial Honda was such a great experience. From the moment we contacted them regarding a new car to the time we drove off the lot, the entire experience was effortless and quick. Richard Miller did an excellent job walking us through the process and we could not be happier with our Honda.

A Former German Car Guy

Apr 26, 2016

I stopped by the dealership on a whim while driving up I95 this weekend to kick tires on a new Civic. Frankly, I wasn't planning on buying a car until later this Summer.I arrived, literally, two minutes before closing time and the sales rep who was there (Wendy) showed me exactly what I was looking for despite the fact it was after closing time.The next day, I did some homework, looked at what other dealers had and called her Tuesday to see if we could Negotiate a deal and voila, I'm holding the keys to a new car. Colonial offered the best price and didn't play a bunch of games with me. She even came in on her day off to do the deal.It was really a pleasure doing business with Colonial, the price was great, staff friendly and overall experience A+. I'll be recommending Colonial to my friends when they want a new Honda. Car buying really should be this easy.

Honda Couple

Apr 25, 2016

Our 2013 CRV is the third vehicle kthat we have purchased from Colonial Honda. This, like the others, was a personal and pleasant experience. Walter Cooke is our go-to sales rep. Walter again dealt with us as friends, and not just customers. He lead us through the available options, answered all of our questions, and suggested additional vehicles to consider. When we sat at his desk we were pleased and excited with the decision we made. The purchase process was surprisingly quick, understandable, and without pressure. We cannot thank Walter enough for the way he worked with us to make our experience what it was. Our next car purchase will be at Colonial Honda, and we will request Walter Cooke once again!Thanks also to your Service Dept. We have routinely brought our Hondas to you for service. The reps. are all friendly, knowledgable, and honest in discussing our service needs and then getting them completed in a timely manner.We always recommend Honda and Colonial Honda to our friends and neighbors.

AlexT

Apr 19, 2016

This has been the most pleasant experience for me and my wife to buy our third Honda. I found the car I was looking for using the Edmunds App on my cell phone. The dealer representative (Judson Barker) sent me a very competitive price which our local dealers could not match. Judson was very informative, factual, and very professional. He even sent me an email with the offer to assume me that the deal is firm. So we traveled to Colonial Honda in the Richmond area (about 80 miles from our home) to purchase the car. This was the easiest and most pleasant buying experience of all time.Everyone at the dealership was very nice, pleasant, and highly professional. The whole dealership is very beautiful and spacious, and they have many cars from which to choose. As soon as we arrived we were met by a very friendly fellow, Judson Barker. The car I picked from Edmunds was perfectly washed and ready for a test drive, which we took. Judson answered all of the questions in a very clear fashion, and we had many questions. He also presented to us a wide variety of buying options, and we opted for a low-interest loan with Honda. That experience was also excellent and took very little time. Before we knew it, we were on our way home with me driving the brand new Honda Accord. The car has the exact options and color scheme that I really wanted. A few days later Judson emailed me to see if I had any more questions regarding the car. Id say this is really good customer service. Needless to say when we are ready to replace my wifes 2008 Honda CRV we will be back at Colonial Honda.

Chocolate Goodbar

Apr 14, 2016

I was shopping for a brand new car. Sales person Wendy Starks, was professional, courteous and more importantly she listened to what I wanted. I arrived at the dealership wanting the Honda Accord Sport in the burgundy color, Colonial Honda didn't have the burgundy color on the lot. Please note: she offered to locate the burgundy color. Wendy went through the inventory list of available colors on the lot, and I kept saying "no" to all of the other colors. Then she mentions "Kona Coffee Brown", and my initial reaction was "ugh, I don't want a brown colored car"! Wendy then says "let me show you the Kona Coffee Brown color, and I guarantee you're going to love it"! I was extremely skeptical about this "Kona Coffee Brown" Acorrd Sport, and when I saw it baby I instantly fell in love with it!! Lol. Burgundy who?!? I took my Kona Coffee Brown for a test drive and he purred ever so softly, quietly, and gently down the road. During this test drive, I had to see what my Mr. Chocolate Goodbar was really made of with the CVT engine; since I had an the Acura TL V6 engine. I must say, my Mr. Chocolate Goodbar handled the speed and corners nicely with it's CVT engine!!! I wasn't even interested in Wendy locating the Accord in the burgundy color; I had found my Mr. Chocolate Goodbar! Lol and smiling from ear to ear! Since, purchasing my "Kona Coffee Brown Accord Sport car, I've gotten tons of stares at red lights, driving and verbal compliments on the sleekness and ESPECIALLY the color. One guy pulled up next to me at a red light and motioned for me to roll my window down; says "xxxx Honda is doing it like that, WOW"?!?! My reply was "yes, Honda has came a long way"! (Please note: I've been a Honda owner since 1995, have had plenty of Accords throughout the years). I smiled and took off, I observed the guy watching me drive off in my new car! I'm guessing he was shocked and mesmerized by, Mr. Chocolate Goodbar's appearance and he too might have fallen instantly in love! Chuckling and laughing too myself!!! I absolutely love my car!!! ??????

shenry1

Apr 12, 2016

I received excellent service from Robert Jackson. He explained all facets of the car buying process and answered all questions to my satisfaction. Even the follow-up additional services needed superseded my expectations.

sandy1203

Apr 11, 2016

He was an awesome sales person he took the time to explain everything to us and made sure we were comfortable. Couldn't have asked for better. No 1 salesperson!!!!!!

Ski1971

Apr 4, 2016

Easiest car buying experience I have had! Answered all my questions, gave me an awesome trade amount, exceptional price on the new car and made the process easy, fast, and smooth. I appreciate the honesty and communication and giving me the best deal in town! Will recommend to others! Thank you!

Murph

Apr 1, 2016

I used a car buying service and Colonial Honda honored the price quote with no added fees. They went out of their way to make the purchase process as smooth and quick as possible. Next time I am looking for a vehicle I would definitely visit Colonial Honda again.

Jdholly

Mar 31, 2016

My experience with Colonial Honda and my salesman Malcolm Leach was awesome. He went above and beyond to ensure excellent service! I was very pleased with how smooth the process of selecting a car was as well as the process of financing. My salesman, Malcolm Leach walked me through the entire process and answered all of my many questions with ease. Keith Adams, finance manager was great in getting the job done in s timely manner in which I was very pleased. Mike Revell in finance also made the experience very easy and quick. He answered all my questions with ease. Overall my experience at Colonial Honda was great and I would definitely recommend it to others in the market for a new or used car.

nic0le12

Mar 30, 2016

Troy Murray came in at end of the sale and was great. He made sure I was satisfied. He was patient and helpful. He followed up after my purchase to find out how I liked the car. Which I thought of that as great customer service.

mandi6278

Mar 29, 2016

i bought my first car 20 years ago and since have purchased 8 others between my husband and myself. Our experience buying a new Odyssey at Colonial Honda exceeded every expectation built over the last 20 years. Steve Barber, the Internet sales manager, was our contact person and we managed to get the entire purchase set and ready via email, with basically a sign and drive at the dealership. Never did we feel pressured to "sold." The whole staff was courteous, friendly and shared our enthusiasm for our new car. We couldn't be more pleased that we gave Steve and Colonial Honda our business.

novo216

Mar 28, 2016

Not only do you get a great price at Colonial Honda, but Bill Stone and Mike Revell will make the buying experience easy peasy. My 2014 Accord gets pampered by their Service dept. and now my wife's 2016 CR-V will receive the same high quality service after the sale. I can't say enough good things about Bill and the rest of the team, so I'll just say they are EXCELLENT!!!

Rudyee101

Mar 25, 2016

I have purchased two Civics now from this dealership and surprisingly, the same sales person, after years This should tell you something right here about this dealership. Not only are the customers happy, but so are the employees. The first civic I purchased was a trade in, a 2008 certified civic. I was the second owner and the vehicle was top self, EX-L. This was my first Honda and I loved this vehicle, one of my favorites I've owned in my life time. The sales person I dealt with was Richard Miller (still there, ask for him). Richard, from the beginning, was never pushy or annoying as some sales people you meet. He listened to what I was looking for and the price range I wanted to play in. Richard steered me in that direction instead of showing me multiple cars at higher prices. I liked this. After the sale and the deal is done, usually that is the extend of your interactions with the sales person. I heard from Richard over the next 5-6 years I owned the vehicle. I heard from him on the cars birthday ( the day I purchased ) and my birthday, every year. I never had a issue with this vehicle even after putting over a hundred thousand miles on it myself. When I was in the market for a new Honda, I went straight to Colonial Honda, a hour drive from my residence. I by passed one Honda dealership that was much closer ( I want name Pearson by name, oops! ). While on the lot, I was greeted by a sale person who asked if he could help and what was I looking for? I advised him I was just looking and he gave me his card and told me if I needed anything to just let him know. He then left me to look. I liked this, no pressure, no distraction. When I did find a vehicle I was interested in, I asked for Richard, if he was there. HE WAS. The first salesman went and found him for me. Richard got the keys to the vehicle I was looking at and unlocked it and showed me the new changes to the Hondas that year. Impressed I was. I told Richard I would see him that weekend. No pressure to buy right then and there like if I left, I would never be back. The day I told Richard I would be back was a Saturday. Upon my arrival I met with Richard who stated he had moved the vehicle to the back of the building expecting it to be a busy day and didn't want the vehicle to be sold before I had the chance to get it. I purchased the vehicle that day. Richard has called twice to see how I am enjoying the civic and if I had any questions, not to hesitate to call him. 5-6 years from now, if Richard is still around, I will probably purchase my third Honda from him. If you read this and in the market for a Honda, do yourself a favor, go see Richard and tell him I said hi. I didn't even mention the savings I saved. I got a 2016 civic below MSRP and another $500 for being military. Trust me when I say you want find a better deal anywhere.

Qianaaycox 1

Mar 20, 2016

Very professional pleasant and the experience was easy and not over whelming. There was no haggling over pricing or drama. Very easy process different experience.

DLB

Mar 20, 2016

From the less than 5 minutes it took to get a call back through my bank's buying service to the efficient car delivery process, Colonial Honda distinguished itself through exemplary service. Being customer focused is a common term in retail, but very few businesses actually practice it like Colonial Honda. The process was smooth throughout all stages and mindful of our time. A good car is made great through a superior buying experience so well done to the team at Colonial Honda.

Bob

Mar 19, 2016

Walter was a great person and very patient. Always made me feel like he would help me where ever needed. Always took his time and answered all my questions.

emeesther

Mar 18, 2016

Theodore Casper was so helpful and very professional. Treated me like family and answered all my questions. Will buy my next Honda there. Gave me a great deal on my trade in too.

ccranor

Mar 15, 2016

Bill Stone and Bubba Rankin went out of their way to help us purchase a new car. We looked at several different vehicles and Bill took his time and answered all our questions and never rushed us. I would recommend Colonial Honda to anyone looking for a new or used vehicle.

Jordynwebster

Mar 15, 2016

The service I received at Colonial Honda was excellent and the sales rep Tricia who helped me was very kind and efficient. She made the process very easy and quick and helped me find a car in my price range that I was happy with

SilverHonda16

Mar 15, 2016

Adam and the staff at Colonial Honda did a great job of putting us in a new 2015 Honda CR-V. They were very patient in working through a deal with us, and the manager, and finance department were equally as good. I would recommend buying a car here for anyone who is in the market!

Happy Honda Owner

Mar 10, 2016

We genuinely consider ourselves to be part of the Colonial family. We have purchased three CRV's covering a 20 period with the first CRV being handed down to one of our girls. We just purchased a 2016 AWD CRV and completely love it. The purchasing experience is very professional and conversational. No high pressure sell attempts from any of the staff. They had to locate my vehicle and I know it was challenging but they came through in an expedient manner and we were in our new CRV within 3 days. Awesome service everyone! Happy Travels.......:)

pww1971

Mar 8, 2016

One of the best Honda dealers around, friendly staff and Marlon was very helpful, kind, & a pleasure to do business with. I'll definitely send him more business when I know anyone that's ready to purchase a new or used Honda. Thanks again Marlon & Colonial Honda!-Patrick

AdamR

Mar 7, 2016

Very competitively priced after we did a lot of shopping around and no pressure sales; our salesman Adam was very straightforward and made our new car purchase painless!!

lormar

Mar 7, 2016

Wendy Sparks, our salesperson, is very knowledgeable, personable and highly recommended. She was very attentive and was always concerned with our buying the right car for us. Karl Soloe, service manager, and Crystal Downs, service advisor, were very helpful installing the added accessories. It was a very pleasurable experience from the beginning to the end. The personnel at Colonial Honda are very professional.

stlrgrl4lfe

Mar 3, 2016

I went to Colonial Honda browsing for a used car. I found that car with Walter Cooke's help. He was very knowledgeable and patient. He worked with me every step of the way. It was not rushed or stressful. He listened to all of my concerns and delivered what I wanted. I am very happy and pleased with my car purchase.

PlanetJanet

Mar 2, 2016

Buy a car from Theo Casper. I've purchased 2 different Honda's ( 1 used and 1 new) with him over the last 8 years with him and wouldn't consider purchasing from another other salesman there than him. I love the no pressure and honesty that he gives you.

Ms bigmack999

Feb 28, 2016

The total experience was good except for the lengthy wait for the finance department.I feel that once in the finance department a better explanation of the service contract agreements would have been very helpful.

Diane3

Feb 28, 2016

Even though I didn't get what I really wanted. They made sure drove off with something I love and I could afford. Thanks you!!!

KathBill

Feb 27, 2016

I never had any pressure, gimmicks, or tricks. Wendy worked with us to get us the price we were looking for. She guided us, and worked with us like we were family. She was more happy that we got the car and price we wanted then about her getting the sale. I would recommend Colonial Honda to anyone, and everyone.

odsings4u

Feb 26, 2016

RJ was very knowledgeable, professional, patient and had a caring spirit. RJ is a great salesman and an asset to the Colonial Honda Dealership. Thanks RJ for convincing me to purchased a new vehicle. My son also thanks you because he is driving my old car.

Panda2002

Feb 23, 2016

I recently purchased a vehicle from Colonial Honda. The reason I went there was because I heard very good reviews on their costumer service and I have to say they did not disappoint. They made me feel at ease and didn't push me in any direction. I was helped by Glenn Seymore. As soon as I stepped out of my car he was there to help. We must of walked around the whole car lot looking for the perfect car and he was very patient with me. When I found the car I wanted he helped me with trading in my old car and gave me a very good trade in value and purchase price on my new car. All the staff was friendly and willing to help which has made me a loyal customer!

terra.regrut

Feb 18, 2016

As someone who hates car shopping, this process what enjoyable, exciting, and our agent Wendy was fabulous... a true advocate for her clients!! This dealership was the full package, and they wouldn't be the same without Wendy!

Thomas B

Feb 15, 2016

Tom Farlow and Colonial Honda are the best! Throughout my last "5" car purchases at Colonial the Service and Sales experience have been nothing but exceptional. If you are looking for expertise, friendliness, knowledgable, great service and a great vehicle come to Colonial Honda and ask for Tom, you will not be disappointed...

T.Allen

Feb 13, 2016

Employees at colonial Honda where Nice a friendly, they insure that your car buying Experience is one to remember and makes you want to come back.

Joe

Feb 13, 2016

Came into the dealership and new exactly what I wanted. The process was easy from start to finish. Walter and Mike were great! I'll be back.

boys123

Feb 10, 2016

My husband and I was very pleased with the purchase of a 2010 dodge ram truck. We want to thank Troy Murray for his assistance.

JessButler06

Feb 9, 2016

If you're looking to purchase a vehicle, be sure to see Malcom Leach at Colonial Honda. We told him straight up what we were looking for, and he didn't hassle us-- he provided us with options that were exactly what we were looking for. He was honest, and very informative. Me and my family are so happy with our Honda CRV!

KatieS

Feb 9, 2016

My car purchasing experience was probably longer than most others', but RJ Jackson was great to work with every step of the way. He was eager (but not aggressive) to help me at my initial test driving phase, my almost-ready to purchase phase, and finally, my purchase phase. The idea of what I wanted shifted several times throughout my search which lasted a couple of months and he was accommodating in every way. When I finally decided on the car I was going to purchase, RJ worked with another Carter Myers store to have a specific color combination sent to Colonial Honda which was not in stock at the time there. I would recommend him to anyone. His relaxed approach is certainly something that I appreciated, and his patience in helping me find the car that was best for me was really valuable, and that's one of the reasons why I kept coming back to work with him over three separate visits to the dealership.

tamec916

Feb 9, 2016

Gordon Winfield provided great service as always and we love our brand new Honda Pilot! This is now the third vehicle that we have purchased from Colonial Honda.

vz123

Feb 8, 2016

I would definitely recommend Colonial Honda to everyone in the market for a vehicle. Tom Farlow had a very relaxed approach toward us and was very professional and knowledgeable throughout the entire process. We are very happy with our Honda Pilot and our entire experience with everyone involved at Colonial Honda.Thank you allCorey and Whitney

J & D

Feb 3, 2016

I had never dealt with Colonial Honda before. A friend at work kept hounding me to go down and see Gordon Winfield. Before we went down I did extensive market research and trade valuation research. We went down and met Gordon and the sales manager (Bubba Rankin). When they came back with the price of the new car we thought the price was just Ok! Then we realized the Sales tax and processing fees, etc. was part of the price quoted. We realized that the price quoted was more than a good deal it was great deal! We were very pleased with the process. No bull, no theatrics just a "let's get the numbers right - right off the bat experience". We haven't experienced the service department yet but the same guy that told me about Gordon and Colonial swears by them. He was right about the sales experience so I am confident the service will be excellent as well.Jerry and Debra Edwards Happy, Happy, Happy!

cgarcia1108

Feb 1, 2016

Theo Casper demonstrated exemplary customer service and professionalism . He sold me a beautiful Honda Civic at an unbeatable price. More importantly, he went above the standard of customer service by picking me up from the airport and taking me to the Honda location to finalize the purchase.of my vehicle. He also provided me with great advice on safe areas to rent. This man is an asset to the Honda brand and works passionately to represent its values and code of ethics. Keith was equally as exceptional. He patiently explained the financial details and answered all my questions. He has a sincere interest in helping his customers and he demonstrated his dedication through his professionalism, knowledge, and positive interaction with me.

ddwals1

Jan 29, 2016

Garish assisted me with the purchase of my new 2016 Accord Sport. Garish was very informative and displayed great patience with me. There was no hassling, everyone was friendly, and genuinely seemed excited for me. After the sales Garish followed up with me to see how I was enjoying the new ride, which shows that he really cared about me as a customer. I will definitely recommend him and your dealership to my friends and family.

krm4h

Jan 27, 2016

I came in today to speak with a sales associate about potentially trading in my 2012 CR-V for something new. I had the pleasure of working with Tom Farlow and Sabrina Thomas. Tom took the time to walk me through my options, show me what might be the best fit for me, and took me through the sales process efficiently and professionally (I purchased a 2016 HR-V, which I'm in love with). Sabrina was a whiz with the paperwork, making what could have been a drawn-out, painful process quick and pleasant!Today I purchased my THIRD vehicle from this dealership and cannot recommend them enough. I know that when I'm ready to upgrade again, this is where I will come!

IBM777

Jan 20, 2016

Purchasing the 2016 CR-V was a very good experience. No hassle with my purchase, very friendly and knowledgeable associate. This was my second time purchasing from Colonial Honda and would look forward to returning in the future.

AngieM73

Jan 19, 2016

We just spent yesterday at Colonial Honda and walked out with a 2015 Honda CR-V. It was by far the best car buying experience we've ever had. Richard Miller was an awesome salesman and even after a little miscommunication , we went home with our awesome new car. We never felt pressured to buy anything (even those dealer "Extras" and the price they offered was so fair and lower than any competitor, we didn't need to negotiate. Add that to their STELLAR service department and they have a customer for life. We live less than a mile from one of their competitors but choose to drive to Colonial Honda because of their people. This is our second purchase from them and believe me when I say our next purchase will be from them as well!

Stephanie

Jan 17, 2016

Walter Cooke and his associates went above and beyond to ensure that I was satisfied with my purchase! I would recommend Colonial Honda to ANYONE!!!! 10 out 10 Customer Service Satisfication! If I could rate 20 I would :-) Not only was he extremely helpful and knowledgeable, I was in and out with a new car in no time!!!

Cookiecrumblezz

Jan 16, 2016

Walter Cooke and his associates went above and beyond to ensure that I was satisfied with my purchase! I would recommend Colonial Honda to ANYONE!!!! 10 out 10 Customer Service Satisfication! If I could rate 20 I would :-)

chycar

Jan 5, 2016

I wanted to express my thanks to Troy Murray for working with me on purchasing a used Honda Fit. I looked around the whole area and they offered a very competitive price and maintained great communication. There were no games to be played and everything was very straightforward. All out the door prices were promised and kept and not changed when I got to the dealership. Furthermore, additional services/warranty offered were not high pressured or forced. They were thoroughly explained with great prices.

ajeretina

Jan 1, 2016

Girish Ramachandran treated us fairly and gave us a good deal. He even came to our home to give a use ride to the dealership (35 minutes away) after we agreed to the price on the 2016 Honda Accord. No non-sense negotiating and to the point. We really like the 7 year 100,000 warranty that is included in each deal (unique to this dealer).

CLDowdy

Dec 29, 2015

My husband and 3 daughters went out the day after Christmas in search of a car. My Honda Odyssey was totaled on November 29, 2015 and we had narrowed it down to 2 vehicles - Santa Fe or Highlander. Walthall Center Drive is such a great place because you have the ability to see so many different cars in one area. We drove through Hyundai and then my husband saw a car he wanted to look at on the Colonial Honda lot. After getting out to look at the car, we were approached by Marlon. He was extremely nice and took the time to hear why were out, what we were searching for, and how much we wanted to spend. I explained to him that we weren't planning to look at Honda's but quite frankly needed to use the restroom so we would take a look around inside. I'm sure glad we did! Marlon was able to get us in a 2016 Honda Pilot for close to what we wanted to spend per month. The entire team did a fantastic job at making us comfortable, feeding my daughters, and even included more warranties. Marlon did a fantastic job at explaining everything and taking his time with us. Mike in the business department was wonderful as well! If you're considering purchasing a vehicle, definitely give them the opportunity!!

CLDowdy

Dec 29, 2015

My husband and 3 daughters went out the day after Christmas in search of a car. My Honda Odyssey was totaled on November 29, 2015 and we had narrowed it down to 2 vehicles - Santa Fe or Highlander. Walthall Center Drive is such a great place because you have the ability to see so many different cars in one area. We drove through Hyundai and then my husband saw a car he wanted to look at on the Colonial Honda lot. After getting out to look at the car, we were approached by Marlon. He was extremely nice and took the time to hear why were out, what we were searching for, and how much we wanted to spend. I explained to him that we weren't planning to look at Honda's but quite frankly needed to use the restroom so we would take a look around inside. I'm sure glad we did! Marlon was able to get us in a 2016 Honda Pilot for close to what we wanted to spend per month. The entire team did a fantastic job at making us comfortable, feeding my daughters, and even included more warranties. Marlon did a fantastic job at explaining everything and taking his time with us. Mike in the business department was wonderful as well! If you're considering purchasing a vehicle, definitely give them the opportunity!!

Cathryn12

Dec 26, 2015

My salesman Glenn was great and helped me with everything that I needed and they worked with me to get in the car that I wanted!

Yanoman

Dec 25, 2015

We came. We saw. We drove. We bought. Bill Stone and all of the team couldn't have made it any easier. Give'em a try.

LovelyK

Dec 24, 2015

Keith & Wendy Were Awesome! I told Wendy exactly what I wanted and she offered better than I expected. Overall the service was great & they helped me out a great deal. Thanks Guys! I really appreciate the impossible ( what I thought ) Possible!

Steve

Dec 23, 2015

I purchased a Honda Pilot from this Dealer. It was one of those times when you buy a car, and you are waiting for the stress of buying a car to give you a headache. No headache! They were very helpful and professional, with outstanding Customer Service. Forget the Big City Dealers. Go here for your next car!

Steverix6851

Dec 23, 2015

I purchased a Honda Pilot from this Dealer.It was one of those times when you buy a car, and you are waiting for the stress of buying a car to give you a headache.No headache! They were very helpful and professional, with outstanding Customer Service.Forget the Big City Dealers. Go here for your next car!

saffydad

Dec 21, 2015

I thought this dealership was excellent. I thought the price on the auto was fair without having to debate it. Everybody there is very friendly and makes the customer feel very comfortable. And they had the very vehicle in stock in the color that I wanted! A bonus in my book!

Gaurav_coolguy

Dec 21, 2015

Had very smooth transaction of buying the vehicle and getting the servicing in here

Vrod1996

Dec 15, 2015

Troy Murray provided excellent service. He was friendly and laid back, never making us feel pressured or hurried to get us out. I had visited other dealers and they would pressure us into making a decision by saying the car was sold and that they had to close when the store would still be open for another hour. Colonial Honda is definitely the best experience I have had so far. Thanks Troy!

Shunhh0507

Dec 14, 2015

I worked with Richard Miller on purchasing a new Honda Accord 2016. Not only was Richard friendly, he was also honest. He kept his promises with the price we discussed over the phone and we agreed on a great deal! Once I arrived at the dealer, the process was speedy and efficient. I had my brand new vehicle in no time! I would definitely recommend others to go to Colonial Honda and go with my guy Richard Miller.

Vrod

Dec 14, 2015

Troy Murray provided excellent service. He was friendly and laid back, never making us feel pressured or hurried to get us out. I had visited other dealers and they would pressure us into making a decision by saying the car was sold and that they had to close when the store would still be open for another hour. Colonial Honda is definitely the best experience I have had so far. Thanks Troy!

HP2016

Dec 12, 2015

We located Colonial Honda from a truecar.com certified dealer list after researching the Honda Pilot. It wasn't long after we submitted our request for the vehicle that I received a friendly phone call from a service representative with some additional information and guidance on how to proceed through each step of the process. Two days later I was able to make a visit onsite and speak with him in further detail. We continued through the process seamlessly and without hassle to buy: this made the experience much less stressful and much more relaxed. We reserved our new vehicle and was contacted by Richard Miller with status updates along the way. He has been very supportive and, once the vehicle arrived, was sure to take his time to meet with us and go over all the tech options available on our new Pilot. He made side we were happy and comfortable with everything before we left. He has continued to touch base for follow up too. He really made us feel welcomed and appreciated throughout the whole process. Jimmy Monger was a great help too. They both provide great customer care and I highly recommend their services.

love2day

Dec 12, 2015

Mr. Adams heard my concerns about financing and made things work out. Went to different dealerships in the last month and was not being heard. Listening is what made this deal happen. Now time to focus on early payoff and trade-in. Thanks, Mr. Adams, Tricia and Mike. What a team!!

ironring5

Dec 11, 2015

Adam Blake really went out of his way to help me find the right car. After realizing I had missed an opportunity, he was able to reach me a day later and square me away with a great deal that popped up overnight. Thank you Colonial Honda. My Accord Hybrid is perfect!

Sweetsin3

Dec 10, 2015

These group of people are AWESOME! I felt like everyone was helpful and did everything they could to put me in a new car. Mr. Adam Blake was the representative I spoke with. He was very pleasant and professional. Also Mr. Keith Adams was a pleasure to work with as well. Both these gentlemen were blessing. Thank you you for everything guys!

Tjones90

Dec 10, 2015

Initially, I was working with Marlon Nichols. He lacked patience and wasn't willing to help me. R.J. stepped in and was an excellent salesman! He thoroughly explained the product to me, and ultimately allowed me to purchase my 2016 Honda Accord.

Brandy1

Dec 8, 2015

Everyone knows that purchasing a car can be a grueling and intimidating experience. Not at Colonial Honda! The staff at Colonial Honda made my experience easy, seamless, and pleasant. I worked with Keith, RJ, and Mike. These guys were great; all very knowledgeable and customer friendly! I am so happy with my 2015 Honda Accord EX! I would recommend anyone to purchase from Colonial Honda!!-B. Harris

TylerC_hondacrv

Dec 7, 2015

My experience buying a car with Colonial Honda was great! Malcolm was a great guy who made the whole process easy for me as a first time car buyer. He actually remembered meeting me for a whole 5 minutes several months before this! It was only an hour before closing time when I got there and they went above and beyond for me and stayed after closing time to make sure everything went smoothly for me. I disliked, and will always dislike, deciding on prices by trying to haggle or compromise with the seller. Fortunately there was very little (but still some) of that because the price on their website was relatively low and so they marked down the price on paper to match the website. Overall Malcolm and the team created a really smooth and easy process to allow me to quickly drive out of there with a great car.

Cam456

Dec 6, 2015

This is our sixth Honda and our best sales experience. Theo Casper is a very knowledgeable sales person with a " can do " attitude that we appreciated. In fact each member of the Colonial Honda staff was very positive and friendly.

Jas010

Dec 6, 2015

I'm so happy that I chose to come to Colonial Honda. I was very pleased with the service I received! Looking for a reliable car, this is your place!

harvmar12

Dec 5, 2015

Working with RJ Johnson was the best experience in purchasing a car have ever had! I have purchased many cars over the years and had worked with many dealers but Mr. Johnson by far has out paced them all. RJ Johnson was so professional, honest and truly had the interest of the customer in mind. He provide all the information upon request on all aspects of the vehicle and financing. He made it a great experience. Due to Mr. Johnson's work Colonial Honda will be the first place I will recommend and come to purchasing a car.

Honda28

Dec 3, 2015

Keith and Girish was very patient with me. Keith was funny and kept me laughing and very positive. Girish was and outstanding salesman work very good with his customers. Very positive and outstanding group of people. I would recommend them to anyone and everyone. Thanks to you both.

Chester

Dec 2, 2015

Have bought cars from people or owners we knew in the past. This was our first experience at Colonial Honda. Salesman was friendly, knowledgeable and a great guide to Honda models, new and used.

MK

Dec 2, 2015

I decided to try Colonial Honda which is a farther distance from my home than another area Honda dealership, because the customer service at the other dealership from a sales perspective was terrible. Richard Miller at Colonial Honda was fantastic! Very patient, genuine and candid about the process. His follow-up was great as well. I cannot speak for others at the same dealership, but I would recommend Richard to anyone looking to get another vehicle!

Tammy Cunningham

Dec 2, 2015

Dave Robinson and Keith Adams made me feel like family. They listened, executed a plan, and solved my problem. Putting me in a 2015 Hyundai Sonata with a payment that was in my budget. I wasn't just a sale to these guys...they put my family needs first. They are our new family. So if you go by there...tell Dave and Keith; Tammy sent you!

thehaggler

Nov 28, 2015

First of all, let me start by saying that I hate the car buying process. I hate haggling sales people down to pay what the average American car buyer has to say whilst listening to all the excuses/rebuttals as to why they can't cut you a deal. I came to Colonial Honda after a 2-hour haggling debate from Gateway Hyundai over a used 2014 Tuscon so needless to say I was pretty defeated upon arriving at Colonial Honda.The sales person (Theodore Casper) listened to all of my complaints and was able to make the car buying process as seamless as possible. I always try to get 10-15% off MSRP since I refuse to endorse the processing fee and other garbage/junk/trash fees that come with buying a new car. I gave my offer to Theodore and he was able to get me the deal I wanted with no haggling whatsoever.Granted I could do without the whole paint protection/extended warranty dog and pony shows I got but I figured that was a mild setback for very little haggling.

Raghavan

Nov 25, 2015

I recently purchased a Honda Civic 2016 car. It was infact a gift to my wife :-) I and my wife had visited few other dealers in Richmond before reaching the Colonial Honda. I am simply amazed by the quality of service. Kudos to Troy Murray. Troy suggested few models that fit our requirements. He helped compare 2015 Vs 2016. Compared to other Sales reps in the other dealership - Troy's intent wasn't purely to sell the car but to help us choose the right car. Like most other people, we also visited the dealership few times before finalizing a car and every time Troy was there to clarify the doubts and make us get closer to the selection.Overall a great experience. I am a big time Honda fan and I am very happy to have got a car from Colonial Honda.

Victoria

Nov 25, 2015

I was skeptical about purchasing a vehicle from Colonial after a bad experience in the service department. But, Tom Farlow and his protege Gidish changed my mind. I have purchased a few cars and this by far was the best experience! Instead of just trying to push any car on you, he does his best to get you what you want in the price range you want it in. Tom and Gidish are both attentive and I was in and out in about an hour. If you do the credit check online, tom will take care of the rest by time you come in!

Raghavan

Nov 25, 2015

I recently purchased a Honda Civic 2016 car. It was infact a gift to my wife :-) I and my wife had visited few other dealers in Richmond before reaching the Colonial Honda. I am simply amazed by the quality of service. Kudos to Troy Murray. Troy suggested few models that fit our requirements. He helped compare 2015 Vs 2016. Compared to other Sales reps in the other dealership - Troy's intent wasn't purely to sell the car but to help us choose the right car. Like most other people, we also visited the dealership few times before finalizing a car and every time Troy was there to clarify the doubts and make us get closer to the selection.Overall a great experience. I am a big time Honda fan and I am very happy to have got a car from Colonial Honda.

Allison

Nov 6, 2015

I dread the whole car buying process, especially when it comes to visiting dealerships and taking test drives. We were looking for a 2016 Pilot, which is very popular and hard to find without a waiting list. Several dealerships didn't have any availability in the next few months, and of the few that did, we chose to purchase our new car at Colonial Honda because Girish Ramachandran was the best salesperson we encountered at all of the dealerships. He was friendly, helpful, courteous and responsive. He was never pushy but always answered all of my questions in a timely manner. Sabrina Thomas in the finance department was very helpful and friendly too during the actual purchase. My kids loved the children's playroom and were occupied the whole time! My husband and I are completely satisfied with our experience and would recommend Colonial Honda to anyone. Definitely worth the drive for better service. We love our new Pilot and couldn't be happier!

Allison

Nov 6, 2015

I dread the whole car buying process, especially when it comes to visiting dealerships and taking test drives. We were looking for a 2016 Pilot, which is very popular and hard to find without a waiting list. Several dealerships didn't have any availability in the next few months, and of the few that did, we chose to purchase our new car at Colonial Honda because Girish Ramachandran was the best salesperson we encountered at all of the dealerships. He was friendly, helpful, courteous and responsive. He was never pushy but always answered all of my questions in a timely manner. Sabrina Thomas in the finance department was very helpful and friendly too during the actual purchase. My kids loved the children's playroom and were occupied the whole time! My husband and I are completely satisfied with our experience and would recommend Colonial Honda to anyone. Definitely worth the drive for better service. We love our new Pilot and couldn't be happier!

Ugg1010

Nov 3, 2015

I have assisted many people as an consultant in buying vehicles. This was the first time I did not have to get the manager involved. The purchase was very smooth and not time consuming. This is how car buying should be as stressful as possible. I would certainly come by again to purchase my new car. Sheila Johnson was very happy to purchase a new 2016 Honda Accord.

debbieo

Nov 2, 2015

Mr. Casper helped me to select the perfect vehicle to replace my mom van. He was personable, kind, patient and has a great sense of humor. I have several friends that are currently looking for new vehicles and have given them Mr. Casper's name with highest recommendations!

Keyannac88

Nov 1, 2015

Troy set me up with all the bells and whistles to make sure I had my needs and wants. I also received an affordable care payment that was in my price range. Thanks Troy!Keith, the finance man, was also patient with me through the process. He was kind, professional, and witty as well! Awesome service guys!

Pbenner

Oct 30, 2015

After weeks of delays with HRV deliveries at another local dealership without an attempt to secure another HRV from another dealer my wife and I got fed up. One click online and Adam was there with information in a second...what took nearly three weeks with nothing but empty promises was completed in under 2 hours with Adam's willingness to help. I will definitely send people down 95 to Chester to get quick and friendly service with a larger selection of vehicles ON THE LOT AND NOT JUST ON A DELIVERY SHEET.

Scott A.

Oct 29, 2015

My daughter recently relocated to Virginia from the Northeast. She decided to purchase a new car to make sure she had reliable transportation to and from her new job. Initially we reached out to several dealerships for quotes on new vehicles, as our time looking was limited to an initial two to three day visit to the area.Upon making my first request, I was unable to get pricing from Colonial Honda, so we almost did not visit the dealership. As we were just about to give up, Tricia Lewis became involved. She gave us a great price and provided excellent communication. Of all the car purchases I have been involved with, this has been one of the easiest - mostly due to Tricia's professionalism and demeanor. She answered all my daughter's questions (as well as mine), and after our fist meeting - we did not even bother to visit another dealership. Throughout the process Tricia communicated clearly and kept the customer in mind.If you opt to purchase a Honda in the Chester/Richmond area, I would recommend asking specifically for Tricia. I'm sure the other folks at the dealership are great as well, but she really left us with a positive feeling.I can't say enough good things about her - If I were to start a car dealership, she would be the first person I would call to hire as a salesperson!!!

kyle3765

Oct 29, 2015

We felt welcome the entire time we were there. Zach Blair did a lot of running around to get the job done as quickly as possible for us. We are very happy with our first experience with Colonial Honda. Highly recommended.

kyle3765

Oct 29, 2015

We felt welcome the entire time we were there. Zach Blair did a lot of running around to get the job done as quickly as possible for us. We are very happy with our first experience with Colonial Honda. Highly recommended.

CRV

Oct 28, 2015

The front end of the sale was very pleasant (Gary See). He did a very good job showing us the car and its features. The beat the TrueCar price that was advertised. We later found a lower price at another dealership after we gave them a verbal "ok" on the phone. When we tried to negotiate with them to beat/match that price. The manager felt betrayed because I was trying to get a better price. In the end, that discussion tarnished my overall experience with Colonial. It felt like a stereotypical car dealer experience at that point.

James2011

Oct 24, 2015

My husband and I were in the market for a "new-to-us" car and had our minds set on a 2013 Honda Accord. Let me just say - this was by far the best experience we have had with a car dealership. Like many others we have had our fair share of dealing with overzealous and pushy salesmen, which initially made us dread the whole ordeal. Out of necessity, however, we pushed forward in our search and we are so grateful to have found that places like Colonial Honda are actually out there! OUR EXPERIENCE: Unfortunately my husband and I are currently operating on a very odd schedule, where our days and nights are basically flipped, so it does make things a little tricky sometimes. Due to that fact, and that we lived 1.5 hours from Colonial Honda, it was nearing closing hours by the time we arrived. We had already spoken to Tom and arranged to test drive a specific car needless to say, it was a perfect fit! Even though the entire purchasing process extended beyond closing hours, we are so very grateful to both Tom Farlow (Sales Consultant) and Kenny Wolter (Business Manager) for all of their help. They both went above and beyond in helping to get everything perfectly suited to our needs and they were both wonderful to work with. They were very informative in laying out various options for us, patient with all our questions, and at no time did we feel pressured into making the purchase, nor were we made to feel guilty that the whole process extended beyond operating hours. It was honestly like hitting the dealership lottery not one, but TWO, pleasant people to work with! We were so shocked at the whole experience.and that we actually drove home that night in the exact car we wanted. Even when we had a couple general questions 1-2 days after the deal was done, Tom was very quick in getting back with us and was sure to thank us again for our business. I must say, this experience renewed my faith in the car buying process. When were in the market to replace our second vehicle in the next couple years Im sure Colonial Honda will be the only dealership on our list.

James2011

Oct 24, 2015

My husband and I were in the market for a "new-to-us" car and had our minds set on a 2013 Honda Accord. Let me just say - this was by far the best experience we have had with a car dealership. Like many others we have had our fair share of dealing with overzealous and pushy salesmen, which initially made us dread the whole ordeal. Out of necessity, however, we pushed forward in our search and we are so grateful to have found that places like Colonial Honda are actually out there!OUR EXPERIENCE:Unfortunately my husband and I are currently operating on a very odd schedule, where our days and nights are basically flipped, so it does make things a little tricky sometimes. Due to that fact, and that we lived 1.5 hours from Colonial Honda, it was nearing closing hours by the time we arrived. We had already spoken to Tom and arranged to test drive a specific car needless to say, it was a perfect fit! Even though the entire purchasing process extended beyond closing hours, we are so very grateful to both Tom Farlow (Sales Consultant) and Kenny Wolter (Business Manager) for all of their help. They both went above and beyond in helping to get everything perfectly suited to our needs and they were both wonderful to work with. They were very informative in laying out various options for us, patient with all our questions, and at no time did we feel pressured into making the purchase, nor were we made to feel guilty that the whole process extended beyond operating hours. It was honestly like hitting the dealership lottery not one, but TWO, pleasant people to work with! We were so shocked at the whole experience.and that we actually drove home that night in the exact car we wanted. Even when we had a couple general questions 1-2 days after the deal was done, Tom was very quick in getting back with us and was sure to thank us again for our business.I must say, this experience renewed my faith in the car buying process. When were in the market to replace our second vehicle in the next couple years Im sure Colonial Honda will be the only dealership on our list.

Smith

Oct 22, 2015

I had the greatest, professional, helpful sales associate (Girish Ramachandran) & (Finance Associates) Keith Adams & Sabrina Thomas. Girish was extremely knowledgeable, pleasant, helpful in helping me select my Honda Accord EX-L (loving it). The service on Oct. 2, 2015 was above and beyond and I commend him (finance associates) for such a smooth process. I would definite recommend Mr. Ramachandran - sales associate to family/friends.

Smith1002

Oct 22, 2015

I had the greatest, professional, helpful sales associate (Girish Ramachandran) & (Finance Associates) Keith Adams & Sabrina Thomas. Girish was extremely knowledgeable, pleasant, helpful in helping me select my Honda Accord EX-L (loving it). The service on Oct. 2, 2015 was above and beyond and I commend him (finance associates) for such a smooth process. I would definite recommend Mr. Ramachandran - sales associate to family/friends.

Jenae123

Oct 10, 2015

Thank you, Adam for making our experience buying our Hyundai Sonata! We absolutely love it and you were over accommodating for us! Thank you! Also, thank you Sabrina for helping us with financing! You were so nice to is and helped us a lot!

victorusmc

Oct 1, 2015

I just had surgery on my shoulder and I needed an automatic car, even though I love manual cars. I was looking at the cars on the front of te dealer and Girish Ramachandran aproches me and tries to help me with what I am looking for. We sat down and talk about it, then he took me to what he thought I needed and he hit it right at the nail. Now I was looking for Lease and he knew everything that I needed to know about the car, the features of the car and the lease terms. I am very happy with my lease and will recommend this dealer to anybody,

Curtis&Kim

Sep 29, 2015

It was an honor to work with Mr. Malcolm Leach (Sales Associate), Keith Adams (Finance Director) and Ms. Sabrina Thomas (Business Manager). When I first came to the Dealership they made me feel like family. Mr. Leach was patient with me in making a decision about a vehicle just right for me and what ever I needed he would get it. Mr. Adams answered every question that I could think of truthfully, he made me feel comfortable in asking anything. Ms. Thomas explained in detail about the contract and the warranty of the vehicle. I'm still smiling about the purchase that I made. I will continue to recommend Colonial Honda, as well as the above three people, to my friends and family members. Thank you for giving me the opportunity to speak about these professional, helpful, customer service oriented individuals.

Happy Honda Owner

Sep 25, 2015

This is a new experience for me to find such wonderful customer service at a car dealership! Tricia Lewis did not just sell me a Honda CRV LX, but helped with contacting my insurance company and took plenty of time to explain how the electronics worked and linked my cell to the car's Blue Tooth connection.Everyone was exceptionally nice and I would highly recommend them.

Action Dee

Sep 22, 2015

It was a pleasure to work with Mr. Troy Murray, Mr.Robert Jackson and Mr. Keith Adams. The customer service I received from all three gentlemen was amazing from the moment I walked in to the moment I drove off. They worked within my budget and I walked out with a 2012 Honda Accord. This experience changed how I feel about car salesmen. I expected to be pushed into a car that I would not like or even worse, pay for something with a lot of hidden problems, but it was the complete opposite. I now have a safe, reliable and comfortable car for not just me, but for my family. These gentleman made me feel as if I was family and not just another sale. It's great to know that there are people that care about people rather than merely making a sale. I would highly recommend anyone to give these gentlemen a chance at changing the perspective of many people, that they can't trust car salesmen. They didn't just sell me a car, they helped make a dream come true for me. It's very rare to find honest, trustworthy, and knowledgeable people who have your best interest at heart and it truly showed. Thank you Colonial Honda, and mostly, Thank you Mr. Robert Jackson, Mr. Troy Murray, Mr. Keith Adams for all your hard work. Keep up the amazing customer service. You all receive five stars in my book and I hope your manager knows that they have a A-1 team with you all.

actiondee

Sep 22, 2015

It was a pleasure to work with Mr. Troy Murray, Mr.Robert Jackson and Mr. Keith Adams. The customer service I received from all three gentlemen was amazing from the moment I walked in to the moment I drove off. They worked within my budget and I walked out with a 2012 Honda Accord. This experience changed how I feel about car salesmen. I expected to be pushed into a car that I would not like or even worse, pay for something with a lot of hidden problems, but it was the complete opposite. I now have a safe, reliable and comfortable car for not just me, but for my family. These gentleman made me feel as if I was family and not just another sale. It's great to know that there are people that care about people rather than merely making a sale. I would highly recommend anyone to give these gentlemen a chance at changing the perspective of many people, that they can't trust car salesmen. They didn't just sell me a car, they helped make a dream come true for me. It's very rare to find honest, trustworthy, and knowledgeable people who have your best interest at heart and it truly showed. Thank you Colonial Honda, and mostly, Thank you Mr. Robert Jackson, Mr. Troy Murray, Mr. Keith Adams for all your hard work. Keep up the amazing customer service. You all receive five stars in my book and I hope your manager knows that they have a A-1 team with you all.

BIll

Sep 22, 2015

Colonial Honda made buying a new Honda CRV a no hassle, pleasant experience with very competitive pricing. I can recommend them whole heartedly to my family and friends.

EAD58

Sep 21, 2015

This is the fifth car I have bought from Colonial Honda and Gordon Winfield. The Odyssey we traded in had 225,000 miles on it and never gave us trouble. Gordon is very up front about things. He doesn't give you the hard sell. He just lets the car do the talking. Colonial Honda always gives good service.

Memeto4

Sep 10, 2015

My husband first made phone call directed to Keith Adams advices us to come in so we did from the moment we walked in every one was friendly and helpful. We had past financial issues and the salesman Troy, finance director Keith Adams, and business manager Sabrina Thomas were more than helpful and knowledgeable of all our questions we were there a while but walked out with aCRV 2015 that we love and can afford

john aberman

Sep 7, 2015

I decided to try and get a new car (new to me, a couple of years old would've been fine). Bill Stone contacted me shortly after I put in a credit application. He said that everything seemed to be in order and he could actually put me in a (brand) new car (even with my issues). I was elated. Bill walked me through the whole process and I am now driving a 2015 Civic LX... Thanks so much to William "Bill" Stone, Keith Adams and Sabrina Thomas for a smooth process... Colonial Honda is the bomb!!!

Lisa P.

Sep 5, 2015

From the moment I exited my rental car to the minute we finalized the sale, we felt like we were in excellent hands. When I exited my rental car, I immediately started looking for the car I saw on-line. I went up to a brand new car, but it was not the used Odyssey I was looking for. Zack Blair was there to help me. We located the car, he showed me the car, then I went inside to purchase it. Simple and no haggling. The whole process was smooth and painless. The next day after our purchase, when we agreed to pick up the vehicle at 7:30pm, Zack was waiting outside with our van all ready to go. It made me smile. Zack was an excellent salesman and the financial people helped us with our loan. I recommend this dealership and Zack Blair as a salesman. You will not be disappointed with this family owned dealership.

carbuyer1

Sep 1, 2015

The worst experience ever! Stay away from these guys. They are the epitome of used car salesmen. All they want is a sale . We saw a mini van on line that included a center console. When we test drove the vehicle we were told the console was lost and they couldn't find it. After numerous phone calls, emails and months later they finally agreed to get us the console. We were told there was a primary key to the van but it too was lost. They refused to send us a second key. BUYER BEWARE!!!!!!

lee22882

Sep 1, 2015

The sales team was not pushy and were great to work with. I visited several Honda dealerships that were not very honest and felt like they were trying to get over on you. Colonial Honda was very honest and up front. There were no hidden fees. I would recommend you give them a chance.

the parkers

Aug 30, 2015

I told my husband I just wanted to test drive the Civic for my daughters birthday present. We bought the car after the test drive. It was a great experience. It was simple, straight forward, no games. Mr Cook was on point. He understood that safety was a major concern. So he told us about all the safety features. Her birthday is on 9-25, the toughest thing about the purchase was where to hide it for 3 weeks.

jonesr

Aug 27, 2015

We bought a 2015 Honda Pilot a year ago and just bought a 2015 Honda Accord from this dealership. Our Granddaughter just got a 2015 Honda Civic from here and we dealt with Richard Miller on all three occasions. We are satisfied with all our purchases, we feel Richard treated us fairly and are happy with the way we have always been treated at the dealership, sales and service. We just traded in a 2007 Honda CRV on the Accord and we bought the CRV from this dealership also. We recommend the dealership and also recommend dealing with Richard Miller.

jonesr

Aug 27, 2015

We bought a 2015 Honda Pilot a year ago and just bought a 2015 Honda Accord from this dealership. Our Granddaughter just got a 2015 Honda Civic from here and we dealt with Richard Miller on all three occasions. We are satisfied with all our purchases, we feel Richard treated us fairly and are happy with the way we have always been treated at the dealership, sales and service. We just traded in a 2007 Honda CRV on the Accord and we bought the CRV from this dealership also. We recommend the dealership and also recommend dealing with Richard Miller.

Blr72

Aug 23, 2015

It was a hot Sunday afternoon when my wife and I decided to stop by Colonial Honda and see if they by chance happened to have a 2015 Honda Accord Sport, white with black interior. One thing that I like to do when considering buying new car is to have sometime just to walk the lot and see what's out there. The staff was very respectful of this fact and gave us the space we enjoy.We walked the lot and came across the car my wife hoped would be there. In my opinion Colonial by far has the best new car inventory of dealers in the area. By this time it's approaching 5:30 pm and we needed to take off to get a few other things done. This busy schedule we all keep can be grueling if you know what I mean.The next day I called over to the dealership and was connected with Theodore Casper at which point I gave him the stock number of the vehicle I was interested in and we scheduled an appointment for the following day, which by the way I later found out later was Theo's day off. But I will come back to that.Upon arriving at the dealership we were greeted promptly and asked if we could be helped. They immediately put us in contact with Theo who as promised had the car detailed and ready for our test drive. When we saw the car it was love at first sight but still had not made a decision to buy. During the test drive I learned that Theo had come in on his scheduled day off. I immediately apologized and said we could have scheduled the test drive for another day if I would have know, his immediate reply was I am here for your convenience and want to make sure you get whatever it is you need. I have bought several new vehicles in my life and have never felt more appreciated as a customer as I did that evening. We bought the car 20 minutes later. Thanks Theo and Colonial Honda, I look forward to many good years of service from our Accord!!

rn51

Aug 23, 2015

This is the second Odyssey that I have purchased from Colonial Honda and am well satisfied with the transaction start to finish. I worked with Richard Miller on this purchased and found him to be extremely knowledgeable and very professional through out the process. He took time to go over vehicle features in detail and answered every question I asked without hesitation. And he did not try to sell me extras that I did not want. I would recommend him without reservation.

yankee66

Aug 20, 2015

I was very happy with the service I received when purchasing my new car. I would recommend the dealership to anybody. the salesman was very professional and went over everything. all my questions were answered thoroughly

mthomps9

Aug 17, 2015

My father and I worked with Tom to help purchase my new CRV. He was fantastic and so personable! He took the time to show me how to work my new CRV, which I really appreciated! I would recommend that anyone who is looking for a Honda to work with Tom because he is just that great!

CGregor

Aug 9, 2015

Twice in the past six years, we have purchased cars from Colonial Honda. The dealership is 100 miles away, so we have to make sure Colonial has the best price before we travel to Chester, Va. I did lots of online research, found out the average people were paying for what I wanted, sought quotes via email from 6-8 dealerships. In both cases, 2009 and 2015, our local dealers were at least $2,000 more than Colonial. We agreed on a price via email, then set up a time to get the car. In 2015, we dealt with Gary See, who was helpful and quick to respond but not pushy. We despise the games and gimmicks other dealerships force on customers to arrive at a price. Dealing with Colonial was stress-free. They are honest and forthright; they told us what was doable and what wasn't. It's refreshing to come away from a car purchase feeling good about the experience, like we got the best-possible price without spending a day playing games with a dealership's salesman and his manager. We were well taken care of.

accordhybridfan

Aug 6, 2015

From the beginning to the end of the process, the experience was fantastic! No hassle, great advice, we felt like our points were heard and taken care of. Glenn Seymore, our sales rep, was amazing, interacting with us both in a personal and a very professional way. And we love our new car!

civik1

Aug 5, 2015

Great service from Walter Cooke and the guys who prepared my new Civic. I did not feel pressured to spend more than I did. The car is fun to drive.

elsiemhancock

Aug 3, 2015

From the moment you walk in to the moment you drive away the team at Colonial Honda truly takes care of you. I NEVER felt like I was being "sold" a car. They make the car buying experience about you and not the bottom line. I worked with Steve Barber and he was amazing! Steve and the team went over all my options in a manner I could understand and made sure I was fit not only with a car I could afford but one I truly loved. I walked out with a great deal and a beautiful new car. I will never buy a Honda at another dealership!

crv123

Aug 2, 2015

My experience at Colonial Honda was great. Girish was very helpful and straightforward with me on all the details. I got a great deal and it was hassle free!!

jodee18

Aug 2, 2015

I chose to give it a 4 star and not a 5 star due to one fact.....the $500. good faith deposit we took in to hold a 2016 Pilot touring model was cashed to same day I took it in! I was told by Gary See and Mr. Stone that this check would be held in "the safe" until a 2016 Pilot was in for us to look at and agree on buying. We had no intentions on using a down payment for our new auto,we were going to be financing the entire purchase through USAA. But instead, we felt forced to do so, because the check had been cashed without our knowledge. We were given the opportunity to get a check for the $500 back the night we went in to sign all the paperwork, but by then the check had already been cashed and defeated the purpose of it being "held in the safe". I do feel a little misled. Other than that surprise.....we LOVE our new Pilot!

Bland7

Aug 1, 2015

Thank you Tom Farlow for providing us with the best car buying experience ever! The selection at this dealership was excellent and they are in a very convenient location

Tara8595

Jul 30, 2015

Zach Blair at Colonial Honda made buying my new car a hassle-free, enjoyable experience. He got me a great deal on my new CR-V, beating all other offers in the Central Virginia area. He explained all the features of the car, helped me to get a fair deal on my old Accord, and continued to be responsive, answering my questions even after the sale was complete. The finance manager was friendly as well, and didn't give me a hard sell for not buying extended warranty, which I appreciated. Really, you couldn't ask for a better buying experience. Thanks guys!!

Cstiedle

Jul 28, 2015

I recently bought my 5th car from Colonial Honda (4th from Gordon Winfield) and would recommend this dealership and Gordon to anyone who needs a new vehicle. Gordon works tirelessly to insure you get the most for your money. Buying a car can be stressful, time consuming, and expensive. Gordon is helpful in making the choices best suited for you!

Honda Gal

Jul 28, 2015

Went in to look at a used car and the sales guy Glenn, suggested a new one and I was not sure about being able to qualify for a new car, but Keith was able to get me in a new 2015 Accord! My whole experience was wonderful and I would recommend Colonial Honda any day!

kenj125

Jul 28, 2015

This was my very first time purchasing a car from a dealership and I couldn't have been more pleased with the expirience. Malcolm and Dave were so helpful in helping me find a great car at a great price. I would recommend anyone to take a stop by Colonial Honda.

bazaarmunchkin

Jul 27, 2015

Dave Robinson took great care to show us their inventory. He took the time to assess our needs while finding the best value for our money.We absolutely love our car, and knowing that we have a quality team behind our purchase made the entire experience wonderful. We would highly recommend Dave to guide anyone towards their next purchase. Thank you for your guidance.

Coach (TDHS Lacrosse coach)

Jul 25, 2015

First time Honda owner and could not be happier. The staff is outstanding. Come see Theo my salesperson. He is outstanding and follows up weeks after the sale to see how things are going. I could not be happier with my new CRV!!! Yours truly, Coach

seaborns9797

Jul 25, 2015

Adam and Keith really went above and beyond to make sure that my needs were met. Customer service was great and I left a happy customer. For anyone thats looking for a new or used vehicle, visit Colonial Honda and ask for Keith Adams and Adam Blake.

Wendy

Jul 24, 2015

Keith Adam and Tricia Lewis I would recommend your service, you guys are the best luv my car. Keep up the good work, Honda has a great group of people taking care of businessthanks

HappyHunter

Jul 24, 2015

Service was great today. The tire rotations were okay. I noticed they did not use the general rotation pattern, but other than that service great and fast!

foxy83

Jul 20, 2015

I can only use one word to describe the workers and the quality of experience the Honda employees Keith Adams and Malcolm Leach displayed and that word would be Excellence!!! They strive to get u what u want and deserve....Thank you both!!!

Kaysaj

Jul 16, 2015

After going to multiple dealerships and getting turned down because of my situation with no credit, I went to Colonial Honda where I met Mr.Richard Miller and Mr. Keith Adams. I am beyond grateful for this opportunity. They helped me get into a wonderful car within a few hours and I'm extremely satisfied with everything!!

tays007

Jul 15, 2015

Purchasing a car can be one of the most exciting and stressful ordeal!! I put in a request for a Value of a Trade In online, within minutes Ms. Lewis gave me a call, I informed her that I was on my way to the dealership! When arriving to the dealership Ms.Lewis was there to greet me with her beautiful smile and easing spirit. I explained my situation to her and she was very confronting and empathic and put me at easy. She reached out to Daron and within in minutes I had been approved for a car. I was originally looking for a used car and with "The Credit BOSS's" help I got a better interest rate for a brand new 2015 Honda Accord!! Along the way I had trouble with getting my trade in back to the dealership, Daron was eager, patience and extremely helpful. He went above and beyond when helping me get my trade in to the dealership! After finally getting my car to the dealership, and signing a few papers, I was handed the keys to my very own car! My experience here at Colonial Honda was amazing! Patricia Lewis and Daron "Keith" Adams were a dynamic duo and made all my dreams come true! Thanks so much for your professionalism, encouraging and contagious spirits! Great Job Guys!!

Nct219

Jul 10, 2015

Worked with Keith and Wedny on a deal. They were very professional and diligent on getting me a car and deal that worked for me!!!!

Victoria

Jul 10, 2015

I came in thinking I would not be successful in buying a car as I had been doing poorly in my car search prior to coming here. I was greeted by Louis Farley , who has outstanding customer service as a salesman , he did his best to make sure I explored all of my options . Then I had the pleasure of working with Keith Adams , who really lives up to his nickname "The Credit Boss", he worked very hard and went out of his way to make sure that he could meet my needs with financing, his results were better than my expectations. I really had a great car buying experience with this dealership, be sure to go here when you are ready to purchase a car. ^_^

Bob & Summer

Jul 10, 2015

Of all the dealerships we visited, trying to decide exactly what kind of vehicle we wanted, Colonial Honda proved to be the most helpful. Our salesman, Dave Robinson, was extremely helpful without ever being "pushy". This meant a lot to us. He answered all of our questions and never once seemed frustrated. We realize the sales personnel rely on commissions, but most do not seem to really have the customer's concerns and requests foremost in their approach. Dave seemed to really care about our needs and wants - even when we changed our minds about the color of the SUV we wanted - in the middle of writing up a contract. In fact, all the personnel we encountered at Colonial Honda were very friendly, helpful and made the entire purchase process from beginning to end less stressful. We would recommend this dealership to our friends.

Davisv75

Jul 10, 2015

I came in thinking I would not be successful in buying a car as I had beendoing poorly in my car search prior to coming here. I was greeted by LouisFarley , who has outstanding customer service as a salesman , he did hisbest to make sure I explored all of my options . Then I had the pleasure ofworking with Keith Adams , who really lives up to his nickname "The CreditBoss", he worked very hard and went out of his way to make sure that hecould meet my needs with financing, his results were better than myexpectations. I really had a great car buying experience with thisdealership, be sure to go here when you are ready to purchase a car. ^_^

Bombolli

Jul 8, 2015

Would recommend to friends. A great experience with no surprises. Location was not convenient for us but the experience over rode the extra travel. Would tell all my friends about it

Allyson

Jul 6, 2015

My experience at Colonial Honda was EXCELLENT. Tricia Lewis, Richard and Mr.Keith Adams was AMAZING!!! I couldn't have ask for a better experience. Mr.Keith saw my desperate need for a vehicle, therefore, he made sure I rode home with one today. I will forever be grateful for Mr.Keith's diligence and words of encouragement. I thought I was coming to purchase a car, instead, I walked away with a car and feeling so much better. Thanks Keith and the Colonial Honda Team!!!!!!!

Josh

Jul 6, 2015

Gary See made the whole new car buying process a breeze. After requesting an internet quote online for a 2015 Honda CR-V, we came in, took a test drive, and decided to purchase the vehicle. We had done extensive research online and had even gone into another Honda dealership so we knew what a fair price should be. Colonial Honda's price was lower than the other dealership, and we felt a whole lot more comfortable during the process as everyone we dealt with was genuine and down to earth. I would highly recommend purchasing your next vehicle from Colonial Honda.

Daniel Mannlein

Jul 2, 2015

I shop online and I always go with the lowest bottom line! Colonial Honda was not the absolute lowest but I trusted Tricia Lewis and she delivered on her promise to give me great customer service. I trusted her and the deal went as she said it would. She made the process almost too easy! Customer Service is very important to me. Everyone was friendly and the longest part of the entire transaction was waiting for the car to be detailed! I was in and out in less than 2 hours!

Zander

Jul 2, 2015

I received a letter looking for Honda vehicles of my model year. Having purchased from Colonial Honda in the past, I decided to go in and see if they would even come close to what the letter promised for trade in value. Working with Wendy Sparks, I was able to get both an excellent trade in value and great price on a new vehicle. I'm extremely pleased with our new vehicle that has more features than our last vehicle and we paid an amazing price.

Chris

Jul 2, 2015

They were all awesome doing everything they could to help me buy my first new car. I wish i had more time to look over the car see how everything functioned. I definately had a great experience buying my first car.

Zander

Jul 2, 2015

I received a letter looking for Honda vehicles of my model year. Having purchased from Colonial Honda in the past, I decided to go in and see if they would even come close to what the letter promised for trade in value. Working with Wendy Sparks, I was able to get both an excellent trade in value and great price on a new vehicle. I'm extremely pleased with our new vehicle that has more features than our last vehicle and we paid an amazing price.

Robert jayne

Jul 1, 2015

These guys went out of there way to get me into a new car so if anyone needs a new car go to colonial Honda

holmesl

Jul 1, 2015

These guys were professional and down to earth. They also made the process quick and easy. They made our first car purchase exciting and memorable .

Debra

Jun 30, 2015

Purchasing my first Honda was a exceptional satisfying experience at Colonial Honda of Richmond.I cannot speak enough pleasure of my experience with the salesman and finance manger. I didn't have to walk all over the car lot, I would just mention the type of car I wanted to check out and they brought it to me to test drive.Once my decision was made, they brought me a approval with all the information I need to know within minutes.With this being my first time of buying a Honda, so far I have been quite please with the car, the way it drives and handles the road. The room the backseat has is unbelievable.Thanks Gary See for exceptional experience !

shawndax3

Jun 29, 2015

I would recommend this dealership to anyone looking for a great care with great customer service skills and wonderful employees... BaBa is a great salesman and Keith was the finance manager that did a great job with getting me financed for my new 2015 Honda Civic...

peggyw68

Jun 23, 2015

I am never comfortable buying cars but Bill and Keith made this one of the best experiences I've ever had. Both of them made this whole process effortless. I was never pressured and I never felt uneasy. I believe they were more excited for me than I was for myself. Bill even called to thank me again several days after my purchase. I will use them for any other vehicle I buy and will refer any of my friends and family to Colonial Honda that are looking for a new or used certified vehicle. I simply loved the entire experience and dealing with Keith was simply the icing on the cake for me. Thanks again to the both of you for making my day as perfect as it could get!!

deb

Jun 22, 2015

I came to the dealership knowing exactly what car I wanted so I didn't expect to spend hours there. But it seems that is still a requirement even if you come prepared. Had to make too many trips back to the dealership to get everything finalized. We had questions on several subjects that sent us to several different 'experts' for answers making the whole process agonizing and some of those experts had no answers even when the document in question was put in front of them.Alan, who is not listed below, was great.

Kelly

Jun 19, 2015

I had a wonderful experience here at Colonial Honda. When I first walked in I felt like I was at home. The environment was warming and I felt absolutely no pressure. I told them what I wanted and they exceeded my expectations! After going to other dealers prior, I felt discourage about purchasing a new vehicle as a new buyer but Colonial Honda made my experience stress and haggle free! I would definitely refer friends and family members to go to Colonial Honda!

Diana96

Jun 18, 2015

Keith Adams is an amazing person, he went beyond to get everything taken care of, as well as Lious Farley !!! I appreciate everything. Definitely going to refer to Colonial Honda !

Lori

Jun 17, 2015

Thank you for the ease of purchase Malcolm was great.

mitres15

Jun 15, 2015

My experience was the best experience ever! I have no complaints at all! Mr. Leach was very detailed and helpful, also kept a great sense of humor. The car was worth seeing and my mom loved everything about it!Mr. Adams was also detailed and fair. Great personality. Prices & payments were at a decent price along with insurance.

Niners81and5

Jun 15, 2015

Bill Stone was very helpful professional and caring when helping us find a vehicle. He just listened to what we wanted and help us find the vehicle that was right for us. I would recommend him to my family and friends.

Kristen Kozen

Jun 12, 2015

Tricia Lewis made the experience fast and easy. I was looking at cars out of state while on business and the experience was a nightmare. I thank you for changing my mind about Honda and I am excited about my purchase!

MelK

Jun 12, 2015

Absolutely the best car buying experience ever! We were reluctant to buy but Colonial Honda made it easy, smooth and no pressure!!!

Corinna

Jun 11, 2015

Friendly, great service--- Great experience!! This was my second car buying experience at Colonial. My son just bought his first vehicle. Jimmy Monger, Gary and Tricia all helped and were great!

Charnise21

Jun 11, 2015

Keith adams And bill stone were GREAT!! It was my first car buying experience, and they made me feel really comfortable, they didn't lead me on or offer me crazy options! I told them what I was working with and looking for and they delivered!!!

ShellyB

Jun 11, 2015

when I went to Colonial Honda to purchase a vehicle, I had my heart set on a specific one. The main goal was to get something reliable and sustainable and great on gas, with certain features. But I still had my car picked out. When I went in to finally get this purchase done, I dealt with both Keith and Patricia and what they helped me to do was get what I NEEDED instead of what I WANTED and with the things that I'm currently trying to do financially, I walked out of that dealership with what I felt like was a good choice. They were extremely helpful, professional and great to be around. At the end of the day, we had many laughs and I went on to work, happy. I would most definitely recommend Colonial Honda to readers looking to purchase a car. Whether it's your first car, or your last.

JKirkland77

Jun 10, 2015

Karla Lynch was an absolute joy to work with from the moment I stepped on the lot. She was courteous and professional. She followed up with me to make sure all my needs were met. If I ever purchase another car it will be with this dealership.

A. Rhodes

Jun 8, 2015

I was lost without having my car until I was connected to Tricia Lewis and Keith Adams of Colonial Honda.

Nancy Gatlin

Jun 8, 2015

Awesome job by Malcolm Leach! Great customer service!

S. Rhodes

Jun 8, 2015

This was a very good car buying experience. I saw the Honda Civic online that I wanted for my son. I called Colonial Honda and was put in touch with Keith Adams and Tricia Lewis. Between the two of them they made sure that all I had to do was test drive the car and sign. I was in the dealership for only 2 hours! I couldn't be happier!

anonymousmouse

Jun 8, 2015

I knew the kind of car I wanted when I stepped on the lot so I didn't test any other cars. The process was fairly quick, but sloppy as the finance and other department contacts whom I was supposed to contact never replied to my calls. I wasn't taught very much about my car and my experience felt pretty lackluster. Bubba was a great help, though, and made sure I was happy with my purchase and experience. Now that a few weeks have passed, I'm still happy with my car, but still a bit disappointed in my experience.

Exceed expectations

Jun 7, 2015

Five stars aren't enough to describe Wendy Sparks and her no-hassle, customer-first approach. Never have I had such a fun car-buying experience. Wendy is a keeper and exemplifies Colonial Honda's service-oriented, consultative approach.

Susan

Jun 6, 2015

My sales Associate was very accommodating. Asish Bhanu assisted me with all my questions and took his time with my husband and myself. I would definitely buy another vehicle from him.

rehabguy1960

Jun 6, 2015

Colonial, Gary, Trish, and Keith made everything easy and pleasant. And I love my car. 2 weeks of fighting with other dealers and Colonial had me in a car in 24 hours.

Oasis1572

Jun 4, 2015

I thought buying a car was going to be this long process, but my dealer helped me through it step by step. It couldn't have been easier and I could not be happier with my car! I'm happy to have made the right choice by going with Honda.

Lakeithia1

Jun 3, 2015

I have never financed a car before and I was a little skeptical because of my experience the week before with Priority Toyota. The sales guy Marlon was very helpful and honest about buying a vehicle for the first time. The credit guy Keith was very upfront and honest as well and he really taught me and my husband a lot about credit and financing. These guys assured us that we were making the right decision to buy a new car and help our credit. I even received a follow up call from Louis, the sales guy we met our first day browsing at cars. I absolutely love my new car and I would recommend anyone to Colonial Honda.

HollyW.

Jun 2, 2015

Bill Stone was wonderful to work with!! I would highly recommend him to family and friends.

Missy Odom

Jun 2, 2015

Bill Stone was very easy to deal with. He gave me a quote over the internet and followed thru with the price. We had a very hassle free buying experience.

Patrick

Jun 2, 2015

I purchased my vehicle from colonial Honda. I have returned for routine maintenance, and have been satisfied with their level of knowledge and expertise. They have guided my decisions on what needed to be done immediately and maintenance that needed to be addressed in the future. Their customer service is always top-notch. Their facilities are very clean and organized; and they go to length in explaining the process of service. Highly satisfied.

Happiness

Jun 2, 2015

Coming into this dealership I had not idea I would be walking out with a car. I know I needed one but did not plan on buying or thought it would be this painless.. Other dealership would have you in their waiting hours, all day or days to get a response back. Here it was a matter of mins and within 3 hours test drove, approved and signed paperwork. They were friendly, funny and ensure me things would work out and it did. I really appreciate all the help with my salesperson Marlon and of course Keith... Thank you again.. I will and have told my coworkers and friends about this wonderful experience ... Thanks againMichelle

Usha

May 31, 2015

Buying my dream car Honda CRV had become much more easier with dedicated service and follow-up from Mr. Aashish Banu and Mr. Baba Rankin. They made my work easier with getting me the best deal. Right from the beginning of going to look for the vehicle to bringing the vehicle to home was really a very smooth one, thanks to Aashish who made it look a lot easier than other showrooms. I totally appreciate Aashish's and Mr. Rankin's dedication to their customers to get them satisfied. Best dealership. Would recommend everybody to Colonial Honda if they want the best deal.

MB

May 30, 2015

Bill Stone Jr. was a friendly, helpful, and honest salesperson. I would recommend him to friends and family at Colonial Honda.

Ms. Claiborne

May 30, 2015

I love coming her. They make car buying easy, stress-free and fun. Mr. Gary See was great! I've bought my last two cars from him.

Tbradley213

May 29, 2015

This was my first experience of buying a car from a dealership and billy stone took absolute care of me. He first asked me what was my price range. When he took me and my wife around the lot he showed me cars that were within reach of my price range, respecting what I said I could do as far as payments go. We went on a few test drives and ultimately I found the right vehicle for me. Coincidentally, he himself stated that he owns the same car of a different year and was able to connect with the vehicle I wanted on a personal level. He also showed me the vehicle history without me even having to ask for it and then also showed everything that the dealership had to do to the vehicle be for putting it on the lot including minor tune ups. He gets two thumbs up in my book,anyone that needs a car and wants a salesman you can trust to take care of you...Billy stone is your man!

Iamblessed

May 28, 2015

I was very pleased with my experience at Colonial Honda. My salesperson, Malcolm was very informative and showed me exactly what I wanted to purchase. Bubba made sure that I received a fair deal on my new car. Both Malcolm and Bubba made sure that I walked out of the door happy with my purchase. I would definitely recommend Colonial Honda to family and friends. I would also come back and purchase from Colonial Honda again.

Iamblessed

May 28, 2015

I am extremely pleased with my experience! Malcolm showed me exactly what I wanted and made sure that I left happy with my new car.

johnnyboy

May 27, 2015

I didn't need a vehicle, but I was looking for one! Bill delivered just what I was looking for! Awesome experience! Easy wonderful experience!

Michelle D. Walker 2015

May 27, 2015

I purchased a new Honda Accord EX L on Memorial Day. I was only SUPPOSE to be looking and comparing prices. I was greeted by Mr. Marlon Nichols, who were determined that I would not leave the dealership without a new car. He was one of the nicest sales persons I have ever encountered. He was very professional, knowledgeable, and cared about the needs of his customer. I am a loyal Honda customer, as I have been driving Hondas since 1993, and never have any sales person ever been more determined to satisfy me as he did. Mr. Nichols made my experience such a joy. He is one of Honda's Best. Thank you Mr. Nichols for a wonderful experience, and I will send anyone I know who is seeking a new ride your way. God Bless You and keep doing what you are doing.Michele D. WalkerLawrenceville, VA

mario strba

May 26, 2015

colonial honda is one stop shop! just perfect!! Wendy Sparks great to work with. Definitely recommend!

foxylee

May 26, 2015

I am so thrilled to say the person that helped me get a car (walter cooke) was a blessing to have worked with me!!! he went above and beyond to make my dream once again happen. he was very patient n friendly to me....I would highly recommend him and the Honda dealership, to every and anybody.... with a very friendly staff and all,,, it makes people like them, make me make the statement that I'm making, excellent place to buy your automobile from...... excellent!!!! excellent!!!

Msiltz

May 25, 2015

I really enjoyed this Honda dealership, very reasonable and great service from the get go. I didn't have any problems finding a car I wanted. Will recommend to anyone looking for a new car.

zapak

May 23, 2015

After a lot of dilemma on which car to choose between Honda and Toyota, i went into Colonial Honda where my friends have bought their Accord before. The price stuck a chord with my budget and I found it very competitive.My sales person Bill was very friendly and he did his best explaining the options and helped me finalize my car. Thanks guys!!! I will highly recommend Colonial Honda to anyone

Sherry Washington

May 23, 2015

Tricia Lewis was great to work with. Highly Recommend!

James

May 23, 2015

The sales person was excellent. He took his time with us and gave clear directions on how to move forward with the purchase. I would recommend him and look forward to using him again.

brittany

May 22, 2015

gary and keith are awesome they were eager to help and assist me with finding a vehicle that fit my budget and allowed me to drive off the lot the very same day ! they are very nice and polite and made sure I was comfortable and knew what the process was all about. they kept their word ! I recommend this place because me and my sister have received our new cars from colonial Honda in chester, va I recommend 10 out 10 its really reliable and affordable

SK

May 22, 2015

After shopping around, got the best deal at Colonial Honda. Matthew Dubois provided excellent sales service and got us in and out as quickly as possible. Have had the car 5 months now and still love it!

Tyler Francisco

May 22, 2015

Tricia made my car buying experience easy. Great Job Tricia Lewis!

Kayko4950

May 22, 2015

I have been searching for a car for months and newlet though I would drive away with a brand new car that I've always wanted . Gary see was my first point of contact . Let me just say that this man is an asset to the company . Gary and bill stone stuck with new the entire way through, helping me choose the perfect car for me . I originally thought that I would never have this car due to my financial issues but these guys have showed me literally that if theirs a wheel, there's a way . I appreciate everything that has been done for me especially keith the financial manager that works his fingers to the bone every day to get people up and running . He did everything in his power to see memail drive away in that vehicle and I did just that .I currently have no interest in any other companies and probably will never have another interest in a company other than colonial honda .THANK YOU GUYS FOR ALL THAT YOU DO .

SK

May 22, 2015

After shopping around, go the best deal at Colonial Honda. Matthew Dubois provided excellent sales service and got us in and out as quickly as possible. Have had the car 5 months now and still love it!

tam.t320

May 22, 2015

I went into this experience thinking it wasn't possible. But wow!! Keith and Wendy did everything to make sure I got the ride I wanted. It has been a rough road after a divorce. Most dealerships would of turned me away at the door. But not them! They open a new door to a fresh start. And for that I am forever grateful. Thanks for helping turn a bad situation GREAT!

K Jones

May 21, 2015

I love my new 2015 Honda CRV EX! Thank you to Mr. Bill Stone and Keith Adams of Colonial Honda for giving me an awesome deal and excellent service. They gave me a great price, well below sticker and helped me get a great rate on my financing. I appreciate you guys so much and love that my SUV came right off the delivery truck just hours before I purchased it. That's right.....nobody even test drove my car! Lol.

ldtownse

May 21, 2015

Wendy jumped in and got me what i wanted put of a vehicle. She posses great customer service as well as hospitality. Im a first time car buyer and I enjoyed every moment of it thanks to Wendy, Alan, and Keith. Thank you alot!!

CARL T.

May 20, 2015

EVERYTHING IS A 5 STAR RATING. I WOULD RECOMMEND THIS DEALER.

Ldtownse

May 20, 2015

I came just to look at the used car lot for a car to get me back and forth to school. Whitney invited us to sit in her station and talk about a car. She asked what we would like to pay each month and was able to find me a car that I liked. She was very polite, held great conversation, and got me a nice car for the price range I wanted. I enjoyed my first time car buyer experience.

RP

May 20, 2015

Easiest car I have every purchased. Bill Stone was the best salesmen I have every dealt with. I will recommend him to all my friends. Thank you Bill and Thank you Colonial Honda

umarH

May 20, 2015

I leased a 2015 Honda civic and was taken cared for by ashish. By far one of the best dealer I came accross. Really made the process easy for me and followed up making sure I had everything I needed. Definitely recommend him for anything car related.... Great guy!

MSGJ2U

May 18, 2015

Malcolm and Keith went above and beyond to put me in a vehicle, My expectations were exceeded when I was able to get a brand new vehicle and a reasonable price. I would recommend this dealership to anyone!

SethRoberts

May 18, 2015

From the moment Tricia contacted me via email, I knew I was in good hands. She made every step smooth and put me in the vehicle I wanted! She has the best customer service I have ever encountered, not just at a dealership but out of any place ever! She was understanding and worked around my work schedule. The price was below MSRP by quite a bit! I love my car and how I was treated by Tricia. She didn't try to haggle me or sway me towards other cars and make me feel uncomfortable like most dealerships! I came in on the day I was ready to purchase and was ready to leave within and hour! Tricia was sure to go over all the car features and really made me feel comfortable in the car! And as a person with no credit, I was worried I wouldn't be able to get the car, but she made sure that I found a loan all on my own! She made the whole process easy, and she has a permanent customer on her hand! I will be back when the Type R comes to America! Anyone looking to buy a car make sure you talk to Tricia! Thank you so much for the wonderful buying experience Tricia and Colonial Honda! You know how to treat customers!

Seth Roberts

May 18, 2015

From the moment Tricia contacted me via email, I knew I was in good hands. She made every step smooth and put me in the vehicle I wanted! She has the best customer service I have ever encountered, not just at a dealership but out of any place ever! She was understanding and worked around my work schedule. The price was below MSRP by quite a bit! I love my car and how I was treated by Tricia. She didn't try to haggle me or sway me towards other cars and make me feel uncomfortable like most dealerships! I came in on the day I was ready to purchase and was ready to leave within and hour! Tricia was sure to go over all the car features and really made me feel comfortable in the car! And as a person with no credit, I was worried I wouldn't be able to get the car, but she made sure that I found a loan all on my own! She made the whole process easy, and she has a permanent customer on her hand! I will be back when the Type R comes to America! Anyone looking to buy a car make sure you talk to Tricia! Thank you so much for the wonderful buying experience Tricia and Colonial Honda! You know how to treat customers!

atBugFace25

May 18, 2015

I absolutely loved my experience here at colonial Honda. From the very start to the end Charles Jones took care of me, He did not Hover over me or pressure me into something I did not want (Like what I experienced at another unnamed dealer.) I Thought, okay this is it my experience can't get greater than this, then Charles introduced me to Keith Adams from finance, not only was he a joy to talk to, but he made sure that I was right where I wanted to be as far as financing is concerned! All in all I had a great experience I wish all my car buying experiences could be this wonderful!??

ntaylor

May 17, 2015

They went above and beyond to find a vehicle I was satisfied with (I can be hard to please sometimes) but Mr.Adams found the perfect vehicle, I'll definitely be a return customer I've also referred my parents and a few friends!

Trains85

May 17, 2015

Aasish took good care of me. Got exactly what I wanted. Great car for a great price. Would recommend him and this dealership to others.

Tuck78

May 14, 2015

My experience was good, from the beginning all my questions were answered, Aasish was displayed excellent customer service! Thanks

CharlesfromWilliamsburg

May 12, 2015

Buying a new car from Colonial was a very pleasant experience. Gary See contacted me within minutes of my request for pricing on a new Civic. He put an offer in writing that was much less than other dealerships were offering. We exchanged several emails and when I arrived everything was ready for the sale. Sabrina was very efficient in processing our purchase. I have bought 5 new cars since 1984 and this one was by far the smoothest transaction.

kim2012

May 9, 2015

I am so proud of Colonial Honda with my car purchase. Gary See and Keith Adams made my experience wonderful, They kept me informed on the buying process and answered all my questions and concerns. I will recommend them to my family and friends.

Canada12

May 3, 2015

This was by far the best experience we've had purchasing a vehicle! We had done are research prior to getting to the dealer. Our sales associate listen to our wants and coupled it with his expertise. It's a rare find to find a sales associate who is TRUELY looking out for the customer and there needs and wants.

Yolanda36

May 3, 2015

It was my pleasure doing business with Colonial Honda. I walked into colonial honda of Chester really just to see if I even qualified to purchase a car from such an establishment and I walked no scratch that drove away in a 2011 Toyota Camry which I got an excellent deal on!!!!!! I was beyond excited and shocked! I had the pleasure of doing business with a meeting three awesome individuals. They were Keith Adams, Ray Higgins, and Malcolm Leach. These three gentleman went up and beyond my expectations of being helpful, courteous, and professional. I would recommend anyone that is looking to purchase a vehicle to visit Colonial Honda and ask for any one of these three gentleman. All in all the entire staff there is awesome!

skwood

May 2, 2015

I contacted the internet site looking for the best price on a Honda Civic. The price quoted by Colonial Honda and the one I eventually paid for my Civic was far less than any other price quoted from other dealerships. And I shopped around quite a bit. Low price is important but so is customer service. Gary See worked with me for months, sharing updated information as well as just checking on me and where I was in the process of making a decision. There was absolutely NO pressure! Just a dialogue of questions and answers. I would think of a question, I'd shoot him an email and he would quickly respond. I feel I never waited more than a half hour before receiving a response to any correspondence. Gary was patient and professional. I have purchased multiple new cars in my life and I have never had an experience with a sales person that was as professional and courteous. The day I showed up to purchase the Civic, I realized that the entire staff at Colonial Honda was exactly the same way. From beginning to end, extremely high quality service the entire way. The sale was quick and efficient and I was out the door in no time with my new car! I would recommend this dealership above all others. If you think it's a little far for you to drive, believe me, it is worth it! It was a long drive for me but for the value and quality of service, I would do it again and would recommend to all my friends to do the same!

Selicia

May 1, 2015

Charles Jones and Keith Adams made rhe process so smooth. I am extremely impressed with them. I am a tough customer and it's hard to sell me anything. But Charles and Keith changed that for them only. And it all started with the phone calls. When I walked into the dealership, I felt as though I knew them personally. All I can say is, EXCELLENT, EXCELLENT, EXCELLENT job. I will go to them wherever they are ro purchase another vehicle and have already referred orhers to them right after driving off in my car. And alrhough Keith and I share the same last name, there is NO relation.

Hondaman

Apr 30, 2015

Great experience!! From Bubba the sales manager to Marlin the salesman. Went beyond my own research and expectations in the deal I received. I had been told a price and given a handshake and all parties involved stayed true to there word!! Marlin went through the vehicle in great detail. Jimmy in finance was not at all pushy and I walked out feeling like I had gotten a fantastic deal!! My wife could not believe how nice he was!! Its great to do business with great people. I had been to several dealerships and am so glad I decided to visit this one. Do yourself a favor and treat yourself to a great car buying experience with Colonial Honda. Thank you Marlin, Bubba and Jimmy. I have been telling everyone I know how great the experience was.

Ashleydashon

Apr 29, 2015

This is my first car purchase I was looking into something new they got me in a 2015 Honda Civic LX With a reasonable payment and I love my new car thank you guys once again !!!!

ADK

Apr 28, 2015

I am giving a five star rating due to the following reasons:1. Transparent: Bill Stone provided a line item breakdown of the vehicle that I was interested in per my request. I had to ask several other dealers multiple times to send the information. Bill provided it on first request. Additionally, his offer was very competitive compared to other local dealers.2. Refreshing: The entire experience was without pressure. When presented with an interior color that was not our primary choice. Bill took the time to take photos of the interior in direct sunlight to show the comparison. His responses were always timely and informative. When we decided to make the purchase, Bill had the car cleaned and out front so that we could immediately test drive the vehicle. Once complete with deal, Bill was able to complete the paperwork with us very quickly.3. The whole experience from initial contact to sale went very smoothly. I was very pleased with how little stress and haggling needed to be done. From the start, Bill presented the most competitive price, even compared to national average. I will definitely be utilizing this dealership for future purchases based on my experience.

Elizabeth2015

Apr 28, 2015

My experience with Colonial Honda was wonderful. The staff was very helpful with helping me decide which model CRV to purchase and was very patient when I wanted to test out several cars to see all of my options. Richard genuinely cared about helping me make the right choice within my budget and wanted to ensure that I would walk away happy about my purchase for years to come. It was not just about making the sale and selling the most expensive car. Jimmy was great with finding me the best finance rate and looking at all of my payment options to best fit within my budget! I would highly recommend purchasing a car from Colonial Honda. After much research, I found they have the best pricing around, are very caring, and knowledgeable about their cars! This was the most stress free and best car buying experience I have ever had! I love my new 2015 CRV!!!!Elizabeth

JK Hokie

Apr 28, 2015

I am very grateful for the care and patience provided by everyone I encountered at Colonial. Tom and Richard are true professionals who really care.

SatishW

Apr 28, 2015

Our experience with Colonial Honda was excellent. I had specific car in my mind so I sent an internet inquiry. I received an email from Bill Stone and a price which was a very good offer in our area. I was going to go to NOVA to buy the vehicle but we decided to keep it local due to the excellent quite. The Quote was matched by the the quality of service at Colonial Honda. Tricia helped with the purchase, there was never a trick or push to sell anything else. Same goes for Sabrina Thomas in Finance she was quick and the whole thing did not take a long time. We are very pleased with our experience and I will definitely recommend them and I would purchase my next Honda from them,

BAtkins123

Apr 27, 2015

Wendy Sparks was a great car dealer. She helped me with describing what type of car I wanted, great work! She was well mannered and spoke to me in a proper sales associate way. She approached me in a highly fashioned order and I appreciate her work. Keith Adams was very helpful with explaining details in what the paperwork was all about. He was also well mannered and hard working. I appreciate his dedicated work. Thank You. Oh by the way he's real crazy and fun!

EbonyN

Apr 27, 2015

Both Keith and Glenn were very helpful and made the experience very easy. I started the process with Keith over the phone. He was able to get me approved before I busted the dealership. He was helpful and thorough. When I arrived the dealership Glenn greeted me outside and walked me through the process very effortlessly. Overall I had a great experience. Thanks to Keith & Glenn. Sincerely, Ebony

HondaDiva

Apr 27, 2015

I went in just to browse and ended up with a brand new vehicle. Keith and Malcolm were very professional, comical, and helpful. I left with no questions and very happy. With a low credit score and after being to 6 dealerships my prayers were answered and these guys were able to help. I recommend EVERYONE go here.

Kasi G

Apr 27, 2015

Tricia and the staff at Colonial Honda were beyond wonderful. They made my purchase easy going, hassle friend and were all very helpful. Richard took me on my test drive and made sure I knew all of the features and explained any questions that I had. Tricia was very fast on emailing me back any information I requested and helped me make my final buying decisions. I would definitely recommend this dealership to anyone looking for a new or pre-owned Honda.

ericy

Apr 26, 2015

No high pressure, no hard sell, and no hassle. I feel we were treated fairly and got a good deal without a lot of negotiations.

petrolhead

Apr 24, 2015

We always have a great experience regardless of the reason for the visit to Colonial Honda. In fact, we travel out of our way to get to this preferred dealership. Helpful and friendly staff, sales and service team. Highly recommended.

praash

Apr 24, 2015

My husband and I had a very good experience at the Colonial Honda showroom . We are extremely satisfied with the professionalism of Mr Charles Jones. He was very courteous and answered all our questions patiently, without being too pushy. We are very happy with the purchase of Honda CRV 2015 at the Colonial Honda.

nelloman

Apr 20, 2015

Aasish was a great person for us to work with. We shopped at several dealerships looking for the right car for my wife. The CRV sold itself; however, had the other vehicles that we checked out been equal, Aasish would have been what brought us back to Colonial Honda. He listened to our wants & needs but never pushed. He was very knowledgeable but without being cocktail like a stereotypical car salesman. We will definitely come back to Colonial Honda for our future car needs.

Richardson, Seana114

Apr 20, 2015

Thank you Colonial Honda for making my car buying experience a dream come true. I love my Honda Crosstour, it's luxury and sporty, all in one. Thank you Charles Jones and Keith Adams for your excellent customer service. ????

Sharon13728

Apr 19, 2015

My overall experience was awesome. Aasish was friendly and was able to get me the exact car that I wanted. I will not hesitate to recommend both him and Coloniel Honda to anyone :)

sreevals123

Apr 18, 2015

This was the third car that I have bought. My experience was wonderful overall. The employees were patient, helpful, and welcoming. My dealer was a nice person who did a great job at helping me. The car that I purchased is an amazing car and I am extremely pleased with it. If I buy another car in the future, it will definitely be from here. The quality of Colonial Honda and all the workers is hard to put into words. I am glad that I came to Colonial Honda to purchase a car and will, without a doubt, recommend Colonial Honda to anyone I know who is looking for a car.

sreevals123

Apr 18, 2015

This was the third car that I have bought. My experience was wonderful overall. The employees were patient, helpful, and welcoming. My dealer was a nice person who did a great job at helping me. The car that I purchased is an amazing car and I am extremely pleased with it. If I buy another car in the future, it will definitely be from here. The quality of Colonial Honda and all the workers is hard to put into words. I am glad that I came to Colonial Honda to purchase a car and will, without a doubt, recommend Colonial Honda to anyone I know who is looking for a car.

Alexis

Apr 17, 2015

Everyone at the dealership was extremely friendly and helpful. I am a first time car buyer and was very nervous and inexperienced but they all made the process extremely easy and quick for me. I told them exactly what I wanted and they made it possible for me with no problem. I plan to always get my cars from Honda!!

Alexis

Apr 17, 2015

Everyone at the dealership was extremely friendly and helpful. I am a first time car buyer and was very nervous and inexperienced but they all made the process extremely easy and quick for me. I told them exactly what I wanted and they made it possible for me with no problem. I plan to always get my cars from Honda!!

Jim M

Apr 16, 2015

This time I compared with another Honda dealership, but still ended up buying from Colonial. The deal was worth the drive, but most importantly, Ray Higgins listened. I told him what I was looking for, and he delivered. He didn't try to push me into signing a deal the first day I went in. I told him I would be about a week before making a final decision. I have dealt with Colonial before, but this time was by far the best. I would rate Ray as one of the best car salesman I've ever dealt with.

gcole

Apr 15, 2015

My salesman Ray Higgins was the best. I walked in to test drive two vehicles and he was very patient with me and my questions, and concerns. I wasn't sure about making the purchase and he wasn't pushy. Ray let me take my time and decide which made my purchase so much easier. He even came in on his day off to clean my new Accord! I will recommend anyone ask for Ray Higgins at Colonial Honda.

Jim M

Apr 15, 2015

This time I compared with another Honda dealership, but still ended up buying from Colonial. The deal was worth the drive, but most importantly, Ray Higgins listened. I told him what I was looking for, and he delivered. He didn't try to push me into signing a deal the first day I went in. I told him I would be about a week before making a final decision. I have dealt with Colonial before, but this time was by far the best. I would rate Ray as one of the best car salesman I've ever dealt with.

John

Apr 15, 2015

I was very pleased to have Aasish Bhanu as my sales person . He was thorough and kind and made the experience very good . I would go their first for my next new car .

kisha preston1980

Apr 13, 2015

Thanks again to Kia and Keith for such a great experience on getting my new car....they had great attitude and personality to make you feel wanted as far as making a new car purchase at Colonial Honda....they where very nice and helpful as far as getting you a car that fits your needs...Thanks again Kia and Keith I love my new car...:)

mbristow17

Apr 13, 2015

Many thanks to Gordon Winfield and Keith Adams, both of whom were extremely helpful in finding me the vehicle I needed at the right price. My daughter's Honda Civic was totaled 5 days ago, and buying a new car was not exactly in the plans for me right now. However, it was a must and when it came down to crunch time, these guys got it done for me. I'm a single mom and owning and maintaining 2 vehicles is difficult enough when everything goes right, but much more so when something goes wrong. Timing and finances may have presented a problem for me, but Gordon and Keith made it easy. I would definitely recommend Colonial Honda to anyone looking for a new or used car.

Hondajra7834

Apr 12, 2015

Went into Honda after visiting multiple car dealerships. That's when Aasish Bhanu approached me. Very professional right off the bat but also a person you can get comfortable with and be honest with. Aasish Test drove the 2012 Honda Civic ex-l with me. He was very knowledgeable on the aspects of the car. He was very questionable to make sure I was getting the car I truly wanted. His patience with me was very well as I sat in the dealership with him for three hours call insurances and didn't even buy a car that day. Come next day I found insurance that I agreed with called Aasish and still was very respectful , nice, and patience. Came in and got the car. I also dealt with Keith Adams on the financial side . Who gave me some really nice advice that he didn't have to do. Keith also showed great professionalism and patience with me also. I would strongly reccomend anyone who is coming to Honda to go to these two guys.

Usman91

Apr 12, 2015

My sales person was Aasish Bhanu. He was very nice, friendly and worked with us thru out. He helped me really well with my trade in and my new car. Excellent service Aasish provided

Dule

Apr 11, 2015

I would like to use this opportunity to write a few words about the Bill Stone. From the moment we made contact at the dealership, Bill's been nothing short of what I feel every sales person should be like. He listened carefully to my demands, found it for me and gave me a reasonable price at which point we were able to shake hands and finalize the deal. Employees possesing qualities such as professionalism, kindness, integrity, pleasant personality, knowledge of the product and compassion are rare to come across now days - Bill has all those qualities. I will recommend Bill to my friends and associates.

sharris0560

Apr 10, 2015

This was my first car buying experience and I have to say I am very pleased with it ! Keith and Gary were more than exceptional and they made my experience the same. Would highly recommend Colonial Honda to anyone !

sheka,boo23

Apr 9, 2015

It was a pleasure doing buisness with kieth Adams,Malcom Leach,Ray..I really enjoyed the experience.. You guys were very friendly?? ..thanks once again for putting me in my dream car!!!

Amjmu

Apr 9, 2015

This is my second time purchasing a car from Colonial Honda. Both experiences were positive and enjoyable. I would definitely return to Colonial Honda for a third purchase. They treat you very well and make sure you are happy with the car you are looking to purchase!!! Great place to shop for and purchase a new or used car!!!!! They also have a really good selection of vehicles to look at, test drive, and potentially purchase.

Avanti

Apr 9, 2015

Went in looking for a car not expecting to get something as nice as we did. They went the extra mile for us to get a great car!!!

Harris123

Apr 7, 2015

We would like to thank Colonial Honda for a great experience today. We had no intentions of getting a car, but we left with two. Charles Jones and Keith Adams, y'all are the best." Colonial Honda great choice of employes." Thanks for all your help!

koh1000

Apr 7, 2015

After significant research and numerous test drives, we selected the Accord as our first choice among affordable mid-sized sedans, We were expecting to have to pay a premium to get a Honda. Richard Miller called me with an excellent offer on the car we had selected that actually undercut offers on competitive vehicles with lower sticker prices. When we arrived at the showroom, Richard was friendly, well informed and direct. My wife and I purchased our first new car 37 years ago, so we are no strangers to the process. This was the cleanest, simplest most pleasant new car experience that I have ever had.

campus_mom

Apr 5, 2015

Our sales experience was exceptional! Our sales consultant, Tom Farlow, was fantastic! We used TrueCar.com and that is what brought us to the dealership. Once there, everyone was friendly and professional. Sabrina in finance was very helpful and through. There is no reason to go anywhere else. The product was superior and the transaction could not have been smoother. Many thanks!!

izzy82

Apr 4, 2015

Keith you are too funny! You made this the best car experience ever! You neef a raise . I will definetly recommend Colonial Honda, Keith, and Tom

Ms. Harris

Apr 4, 2015

After a dealer at Pearson Honda made me second guess my decision to buy a Honda, I reluctantly gave Colonial Honda a try and it was the best decision I ever made. My sales consultant, Gary See, was very thorough and took the time to show me all the great features my new Honda Accord provided. The knowledge he has about the vehicles was evident and he left no question unanswered. Kieth Adams in finance did an excellent job in helping me as well. He was very personable and made sure I was getting the best deal for my money while providing an experience like no other. These two were the "Dream Team"! Thank you Colonial Honda for what will definitely be a long term relationship.

Stump

Apr 4, 2015

I think the service was excellent. I did not have to wait a long time. The finance manager found us a great deal that we were asking for. The amount in the monthly payment that we could afford. The paper work was explained to us in detail. The car plates and insurance was done quickly. Everything was excellent.

tooshort

Apr 4, 2015

The sales associate and finance consultant were really friendly and very understanding. They were willing to work with the price ranges that I was able to afford. Thanks again for all your help.!

daddybill32

Apr 3, 2015

I worked with Richard Miller and was delighted that all my expectations were met. The trade-in and new car price fit within my expectations. The new bells and whistles were explained thoroughly by Richard.I would recommend Richard and Colonial Honda to everyone.Bill Holliday

purpose

Apr 2, 2015

THE RIGHT PEOPLE THE RIGHT PLACE THE RIGHT TIME THE HOSPITALITY WAS GREAT THE SALESPERSON ALLOWED Me TO CHOOSE AND IT WAS NO HASSEL AT ALL THIS EXPERIENCE WAS GREAT!!!

vicki

Apr 1, 2015

.Mr. Nichols was most helpful during the process of buying a new car, which can be very stressful. He was very professional in all matters. He explained everything in detail. Thanks Mr. Nichols

Wayne & Lillian

Apr 1, 2015

We picked a winner when choosing Colonial Honda as our team! Our initial experience with a Honda dealership ended with us bringing home our "trophy" car. In less than a total of six hours, Tricia Lewis put on a stellar performance as she flawlessly got the deal done. She and Coach Jimmy came up with the winning numbers to get us into a new-to-us 2012 Honda Crosstour. Assisted by BM Sebrina, and GM Tim, Team Colonial Honda came through for us and we are elated with how their teamwork made our dream work. Well done!!!

Brenda

Apr 1, 2015

Going from "a total loss vehicle" to a brand new vehicle was made possible by Bill Stone. He promptly responded to my internet quest for a new Honda Odyssey. His response by phone was very encouraging, friendly and honest. That conversation was so encouraging on Sunday that we headed out the next day and were able to purchase the vehicle on Monday. Bill went the extra mile literally by meeting us because we were turned around in our directions to Colonial Honda. That was due to map quest error. He acted as though it was not inconvenient, which eased our minds a great deal. Bill Stone and Jimmy Monger were so friendly, informative and knowledgeable. I will definitely encourage friends to visit Bill for their best car deal. Thanks so much for a good experience.

2015 crv

Apr 1, 2015

I had not bought a car in a long time and that experience was not a good one. I've been knowing B Winfield for a long time and knew to come see him. He wrote me a quote, which was a good price on the new vehicle and gave me a good price on my trade in. I went home to think about it. I came back to the dealership and told B I would be back that weekend. He had to go out of town and referred me to wendy Sparks. She took over where B left off and made the final deal making an excellent experience. Sabrina In the finance dept was a pleasure to work with also. In all my years of buying cars this was the absolute best experience. I would recommend the dealership and staff to anyone.

BrendaJackson

Apr 1, 2015

Going from "a total loss vehicle" to a brand new vehicle was made possible by Bill Stone. He promptly responded to my internet quest for a new Honda Odyssey. His response by phone was very encouraging, friendly and honest. That conversation was so encouraging on Sunday that we headed out the next day and were able to purchase the vehicle on Monday.Bill went the extra mile literally by meeting us because we were turned around in our directions to Colonial Honda. That was due to map quest error. He acted as though it was not inconvenient, which eased our minds a great deal. Bill Stone and Jimmy Monger were so friendly, informative and knowledgeable. I will definitely encourage friends to visit Bill for their best car deal. Thanks so much for a good experience.

David

Mar 31, 2015

Let me first state that because we have purchased Honda vehicles in the past and have had good success, one daughter has a CRV, one has CRV and a Civic, one daughter has a Pilot, one has an Accord, my wife has a CRV and I now have a Pilot. Our experience at some other Honda dealers was less than exceptional so we decided to try Colonial Honda. Richard Miller was prompt to identify the needs of his customer, meet us at the level of our need, and do so in a very courteous manner. I was very pleased that we chose to take our business there in spite of a 24 mile drive.

Darriel 40

Mar 31, 2015

My experience was good the people was very friendly an nice. The service was also good , no long waitng or anything they got us straight to the paper work

David

Mar 31, 2015

Let me first state that because we have purchased Honda vehicles in the past and have had good success, one daughter has a CRV, one has CRV and a Civic, one daughter has a Pilot, one has an Accord, my wife has a CRV and I now have a Pilot. Our experience at some other Honda dealers was less than exceptional so we decided to try Colonial Honda. Richard Miller was prompt to identify the needs of his customer, meet us at the level of our need, and do so in a very courteous manner. I was very pleased that we chose to take our business there in spite of a 24 mile drive.

Tbrough89

Mar 29, 2015

Wendy and Keith was very helpful and friendly people. Glad I came to Colonial Honda . Thanks for everything and I would recommend both of you to anyone I know looking for a new car

Stacy805at

Mar 28, 2015

Colonial Honda you all rock! From the Front door to Financing my experience was Marvelous! Thank you Keith Adams for making the process simple, Steve Barber from the first email you called me ASAP ready to find me the perfect car for the Perfect price; Thank You! Malcolm Leach thanks for being You and Always a blessing to see you!! You all made my child First Car "2012 Honda Civic" a Memorable moment! She will never forget her 16th birthday gift! I am Greatful to have worked with such folks as yourselves, I was never treated as a customer, you all treated me like a Queen!! Thanks Colonial Honda

Tgullins

Mar 28, 2015

This was the first car I bought on my own and I refused to call my parents for advice, I got all the help I needed and walked away with the car I wanted

Mary

Mar 28, 2015

Keith and Tricia, they are a great person. I love the treat that they both give me. I really appreciate y'all help. Thanks y'all so much. Y'all wonderfully! I'm very happy with my new vehicle

mjf

Mar 26, 2015

We live right down the road from another Honda dealership, however, we chose to drive 25 minutes out of our way to purchase our new vehicle at Colonial Honda. They were, by far, the friendlier bunch, and the atmosphere of the dealership was way more comfortable. They made our experience relatively painless, and we were driving home in our new van sooner than we expected!

volve

Mar 25, 2015

They were helpful while we were there and worked to get a deal done as fast as possible. We bought a top of the line used 2012 Honda Accord. This is an honest account of our experience.The price listed was well above the fair price listed in Kelly Blue Book. When I tried to negotiate it closer to fair, they told me my sources could be wrong and I may have misinformation in my research. We agreed on a price that was fair enough at the time.The car had some scratches and damages that we did not see until we got the vehicle home. Although we should have caught them, it still makes the experience somewhat less than ideal. Kind of diminishes that "new to us" car feeling.Once we agreed to buy the car after failing to catch the damage, they moved fast to close the deal. They also failed to give us a second key, although when we called they said they would get that for us.The car is nice overall. The salespeople were friendly and professional. The price should have been better considering the dents and scratches. I would recommend them only if you've done your research thoroughly and inspect the vehicle with a fine tooth comb. Since many of their listed prices are higher than book value and a used car could have dings, be prepared to negotiate.

KCORREA977

Mar 25, 2015

By far the best car buying experience I have ever had Wendy was very professional no pressure to buy or anything she treated me more like a friend than a customer she was Awesome... I also wanted to thank Tim Gosgrove for making the deal happen my family was very excited to have the Odyssey. Colonial Honda by far exceeded my expectations I would recommend this dealer to anybody these guys arent in the business just to sell cars they jenuinely care about people and thats something you rarely see in a car Dealership these days !!!

Aqilah B

Mar 25, 2015

I had a great experience at Colonial Honda, everyone was friendly and cared about my experience. Aasish Bhanu was extremely helpful and patient with me while I decided on the car I wanted to purchase. I appreciate all the help I received!

Carbuyer1

Mar 25, 2015

I enjoyed the overall experience. There was no pressure when selecting my vehicle. Keith did an excellent job with my financing and explaining the process to me. Ray was patient while I was choosing which car would work best for me.

KCORREA977

Mar 25, 2015

By far the best car buying experience I have ever had Wendy was very professional no pressure to buy or anything she treated me more like a friend than a customer she was Awesome... I also wanted to thank Tim Gosgrove for making the deal happen my family was very excited to have the Odyssey. Colonial Honda by far exceeded my expectations I would recommend this dealer to anybody these guys arent in the business just to sell cars they jenuinely care about people and thats something you rarely see in a car Dealership these days !!!

Kevin61

Mar 23, 2015

Many thanks to Gary See and Colonial Honda! My experience was that I basically negotiated for and purchased this car online. Gary was beyond patient when answering my phone calls and emails. I was unable to find a good deal in my own area of Hampton Roads so I branched out to Colonial Honda ...over 90 minutes away. Gary, along with Jimmy Monger came through with a price that no one else was able to beat.When I went to pick up my new Accord Coupe...Gary had everything ready. The paperwork was in order, the car was gassed up and washed and sitting there waiting for me! All I had to do was sign the necessary documents to complete the purchase. The entire process was easy and streamlined. The entire staff was very friendly, cheerful.Without hesitation, I'd do business again with this dealership. Thank you, Gary and Colonial Honda!-Kevin

USAF_Mx1

Mar 20, 2015

I received wonderful service here at Colonial Honda. They wasted no time in getting me an offer for the vehicle I inquired about, no hassle and it was a quick process. I extremely satisfied with the vehicle and I hope to purchase from the in the future. I would refer this dealership to family and friends. Thank You Colonial Honda, v/r A1C Goode

sax man

Mar 19, 2015

They get it. In 50 years of buying cars I have experienced it all, including dealerships that could have been a satire on SNL, complete with every smarmy character and dirty trick you can imagine - and that wasn't in the '60s, it was in 2009! Going into Colonial Honda, I was resolved to suffer my fate as a car buyer. Surprise! It was a good experience. No pressure, no bull. I got the deal I needed and the car is great. Everyone there was cordial and helpful. I would definitely go there to buy again.

sax man

Mar 19, 2015

They get it. In 50 years of buying cars I have experienced it all, including dealerships that could have been a satire on SNL, complete with every smarmy character and dirty trick you can imagine - and that wasn't in the '60s, it was in 2009! Going into Colonial Honda, I was resolved to suffer my fate as a car buyer. Surprise! It was a good experience. No pressure, no bull. I got the deal I needed and the car is great. Everyone there was cordial and helpful. I would definitely go there to buy again.

Lisa Coleman

Mar 19, 2015

Jay Burchell is an extraordinary individual who made this such a wonderful experience. I was introduced to Gordon at colonial honda and everything went smoothly. Staff were friendly and I actually enjoyed buying my car... No stress at all!

Shamika J

Mar 18, 2015

Malcolm was nice and professional and did everything he could to help me get the car I wanted! I left out happy and satisfied #happyycustomer!

Lyshenna

Mar 17, 2015

Marlon did a great job ! His time and patience was greatly appreciated. Thanks for allowing me to test drive the vehicle, and for taking it home. Thanks

tsbrown

Mar 16, 2015

Malcolm is wonderful and a true asset to your team! He is professional, personable and just overall a joy to work with! Sincerely,Teresa Brown

kizzeellis

Mar 10, 2015

I really thought I wasnt ready to purchase a new vehicle. Bill and Keith were very helpful and the process was very easy and delightful. This is my first brand new vehicle and I am overjoyed. I will be a lifetime customer.

Glenda&Ray

Mar 8, 2015

Excellent customer service, was greeted before we entered dealership. Friendly and professional service. Was greeted by everyone we happened to meet or walk by. Gordon Winfield did not waste our time, he let us know that he wanted our business. He was very helpful and informative, very proud of the Honda dealership and wanted to help us get the vehicle we wanted at/or as close to the price we wanted. Will definitely recommend Colonial Honda dealership as well as our sales rep, Gordon Winfield. Great experience from the time we walked in through the entire purchase process!

gam4us

Mar 8, 2015

Excellent customer service, was greeted before we entered dealership. Friendly and professional service. Was greeted by everyone we happened to meet or walk by. Gordon Winfield did not waste our time, he let us know that he wanted our business. He was very helpful and informative, very proud of the Honda dealership and wanted to help us get the vehicle we wanted at/or as close to the price we wanted. Will definitely recommend Colonial Honda dealership as well as our sales rep, Gordon Winfield. Great experience from the time we walked in through the entire purchase process!

lexcares4hair

Mar 6, 2015

Excellent. Customer service. Everyone spoke as soon as we walked in and I loved that. The service was very friendly and professional. A definite recommend

Bethk131

Mar 5, 2015

After a two year nightmare with Ford, I finally did what I should've done from the start- I came to Honda. When Ford tried to make things right, I told them the only thing they could do was give me the name of the best Honda salesperson in the biz... Which led me to straight to Marlon Nichols at Colonial Honda. I came in with high demands and low expectations, but I was pleasantly surprised. Marlon's friendliness and willingness to do whatever it takes got me into a brand new Honda Civic EX with heated leather seats for a price that was right in my range. He worked with me for several hours when he could've worked with other customers... he gave me the time and attention he knew I needed in order to move forward with such a big purchase- especially after my nightmare with Ford. Marlon has the knowledge necessary to pique someone's interest in a car, and the personality to sell you on the purchase as a whole. He doesn't rush you and he makes sure you feel included and in charge throughout the whole process. I would highly recommend not only Colonial Honda, but Marlon as well, to anyone interested in taking the leap into a fabulous new car. Such a pleasant experience that will certainly make me a long time customer as my car needs change over the years. Thank you for your help! I'm in love with my new Honda... And her name is now "Lilly". :) Thank you Marlon and Colonial Honda for showing me what a wonderful car buying experience feels like!

kimking

Mar 4, 2015

I had viewed many different dealerships and their internet used car selection. Marlon was very helpful and informative in showing me what I wanted. I was extremely impressed with my overall experience. The staff were all friendly and the store itself was immaculate! I brought my 10 year old son with me and everyone working at the store was friendly to him and offered snacks and drinks, etc while we waited.I will definitely promote Colonial Honda to my friends and coworkers!

Forrest

Mar 2, 2015

Sales person, Malcolm Leach, was very friendly and personable and really helped to seal the deal for us. Colonial was the first Honda dealer that we visited, and we were so pleased that we didn't feel the need to shop around. It's hard to beat good, quality customer service.

Trevelle

Feb 28, 2015

I called to come look at the preowned 2006 honda accord ex. And Kia Young let me make a test drive and i was impressed, but i had only had a loan thru the bank for 10k and i told her who my bank was thru and she worked her magic and now im with a new car that im in love with!!! I will be back soon to purchase something from Kia again and id recommend her to anyone she is fantastic!!!

Phuong

Feb 26, 2015

The service was good, people are nice. They take care of you. Kia Young is a really nice dealer, she work really hard for consumer.

Vuong9388

Feb 21, 2015

I appreciate Colonial pricing policy that they give me their best available price the first time I contacted them. Colonial was not the first nor second Honda dealer we visited but the honesty and directness in term of pricing won our business. We visited our local dealer first but it took a back and forth negotiation over several days before we could even get the price matching Colonial's offer the first time. For this reason, we chose to go with Colonial even though it's out of our way. I think the transaction was quick, simple and straight forward. This is how a car buying experience should be.

Yoda

Feb 21, 2015

What a pleasant experience working with Gary See and the Colonial Honda team! They are what "right looks like"! Gary is an excellent listener and extremely knowledgable! Must be the Masters Of Education accreditation! Thank you again for the excellent customer service and outstanding facilitation of the Honda CR-V purchase!

mitchell

Feb 18, 2015

Like to express our appreciation for the professional relationship with the purchase of our Honda crv. Ms. Tricia lewis was very information of the technical and operational aspects of the CRV we purchased. Her attitude and enthusiasm surely represented colonial Honda. Job well done. End result: SOLD.

JoAnneC

Feb 16, 2015

We have purchased 5 Honda's from this dealership and this was by far our best experience yet. I started with an internet search to see the Honda Civics Colonial Honda had available. I did an internet chat with Steve Barber. We chatted about what I was looking for and why and he said he would get back with me. Sure enough, in about 20 minutes he called and we discussed my options. We corresponded several times during the week and set a time to meet this past Saturday to look at the car. When we arrived, he had the two vehicles we had narrowed it down to pulled up right in front of the dealership. We drove one and had the deal made all within 30 minutes! Of course we did have wait a little while for the business office, which I expected, but someone from Colonial Honda was constantly checking on us to make sure we had everything we needed. Once we got to the business office with Paul King, Finance Director, things moved quickly and we were off in our new Honda Civic in no time. It was the best car buying experience ever!! Highly recommend this dealership and Steve Barber!!

JoAnneC

Feb 16, 2015

We have purchased 5 Honda's from this dealership and this was by far our best experience yet. I started with an internet search to see the Honda Civics Colonial Honda had available. I did an internet chat with Steve Barber. We chatted about what I was looking for and why and he said he would get back with me. Sure enough, in about 20 minutes he called and we discussed my options. We corresponded several times during the week and set a time to meet this past Saturday to look at the car. When we arrived, he had the two vehicles we had narrowed it down to pulled up right in front of the dealership. We drove one and had the deal made all within 30 minutes! Of course we did have wait a little while for the business office, which I expected, but someone from Colonial Honda was constantly checking on us to make sure we had everything we needed. Once we got to the business office with Paul King, Finance Director, things moved quickly and we were off in our new Honda Civic in no time. It was the best car buying experience ever!! Highly recommend this dealership and Steve Barber!!

bcooke10546

Feb 14, 2015

I talked with bill stone to meet him he had left for the evening.Trisha Lewis helped me out she was very friendly and professional i appreciate the experience at Colonial Honda

CathyB

Feb 11, 2015

I had recently purchased a 2009 Honda Civic on February 1, 2015; I was recommended to speak with Bill Stone by a friend who spoke very highly of his experience with Bill and Colonial Honda. Although my previous experiences at dealerships have been average to say the least; I was very hesitant to go to any other dealer, however after browsing the Colonial Honda used car selection online I decided to give it a try. Within seven days we had to take the 2009 Honda Civic back to Colonial Honda to get some trim parts ordered and while on the phone we asked Bill about a 2007 Mustang GT/CS on a neighboring lot, needless to say I knew that after my experience with Bill and Scott the bar was set and I knew I would not buy a vehicle unless it was through them. When we arrived the 2007 Mustang GT/CS was sitting on the Colonial Honda lot...I was shocked! Bill had went to the neighboring lot and got the car so I can look at it. Upon arrival we were greeted by staff; as well as the General Manager, with handshakes and delightful salutations...we felt very welcome; like royalty. During our conversation I mentioned to Bill that not many people come in to buy another car within 7 days; however this is a direct reflection of what I consider above exemplary customer service that Bill and Scott gave to me. Not only did they make my experience enjoyable they also gave me options that were in the best interests of my family and I. I look forward to a long relationship with Bill, Scott and with Colonial Honda. I hope that all my service needs are as smooth as my 2 car purchases from Colonial Honda. When the time arises to get a new vehicle or refer someone to a dealership to purchase a vehicle it will be Colonial Honda..Bill Stone and Scott Davis. Thank you for all you have done!Kind Regards,David Berthiaume

Shane joyner

Feb 10, 2015

Hello all! My name is Shane and I needed a new car for my wife which was starting a new job that required her to drive a lot. I needed a car that was affordable and good on gas. My wife and I drove onto the Colonial Honda lot and immediately met Wendy Sparks. Keep in mind I have bought many new and used cars in my adulthood and Never, I repeat, NEVER have I had such a great experience buying a new car!!!! Wendy was honest and upfront with us from the start. She always looked out for our best interest and made sure we were happy! She found out our needs and even our wants and made it happen! Even the sales manager was a great guy which is rare (for me at least)! If you need a vehicle, please give Wendy Sparks a try. I promise it will be the best experience you will have!!!!!!!!!! A+++++

Chanetta Meredith

Feb 9, 2015

Aasish was very helpful. I came in on my lunch break just to look and ended up leaving with a 2015 civic! He worked hard to stay around my budget as far as monthly payments. I'd definitely go back and work with him again.

Netta804

Feb 9, 2015

Aasish was very helpful. I came in on my lunch break just to look and ended up leaving with a 2015 civic! He worked hard to stay around my budget as far as monthly payments. I'd definitely go back and work with him again.

rsjoyner

Feb 9, 2015

Hello all! My name is Shane and I needed a new car for my wife which was starting a new job that required her to drive a lot. I needed a car that was affordable and good on gas. My wife and I drove onto the Colonial Honda lot and immediately met Wendy Sparks. Keep in mind I have bought many new and used cars in my adulthood and Never, I repeat, NEVER have I had such a great experience buying a new car!!!! Wendy was honest and upfront with us from the start. She always looked out for our best interest and made sure we were happy! She found out our needs and even our wants and made it happen! Even the sales manager was a great guy which is rare (for me at least)! If you need a vehicle, please give Wendy Sparks a try. I promise it will be the best experience you will have!!!!!!!!!! A+++++

mdform

Feb 6, 2015

I recently purchased a new Honda Civic for my grandson as a college graduation present. Naturally, I went to Colonial Honda and sought out Gordon Winfield to help me with the purchase. My wife and I have been buying cars from Colonial Honda and Gordon for 30 years and there is NO WHERE ELSE that I would go. Gordon is THE BEST to work with and the entire staff at Colonial Honda is head and shoulders above any car dealer in the Richmond Metropolitan area. My grandson is happier than ever. He LOVES his car. As a grandparent, i could not have asked for anything more. I know that Colonial Honda will take care of his car and I also know that my grandson will be safe in a car that is manufactured by the Honda Motor Company.

arebeegee

Feb 3, 2015

A quick and painless process. I was in and out in about three hours and that would have been much shorter except for MY indecisiveness. Although Mr. Bhanu was a relatively new salesman, he was friendly, knowledgeable, and helpful....and very patient. This is my third Honda Accord (the one I just traded was 15 years old with nearly 200,000 miles)...this transaction was so seamless, it didn't even make me break a sweat. When I get Honda #4, I'll be back to Colonial Honda...I will recommend to friends and family.

dreaday

Feb 3, 2015

Working with Kimberly was a pleasure, didn't feel any pressure in making a purchase. Would definitely work with her again in the future. The Toyota drives great!

puzzles

Feb 3, 2015

Recommend Dave Robinson to anyone interested in purchasing a Honda at Colonial Honda. Dave is the reason we came back after checking with over 5 other dearlership. He let us shop, ask questions, assisted us when we needed it, set up a get to know ride, explained all the options and never asked us any leading questions or assumed we were going to buy a car. He treated us like family, let us shop around and when we came back to him he never pressured us in any way to buy anything and for that we really appreciated very much. We had bought new cars before so we had first hand experience buying a new car so buying again was not something we were looking forward to do because of all the sales pressure to buy; however, Dave Robinson made our purchase one we will remember and one my family and I wanted to share with readers so others could experience what we did. We will come back and if you work with Dave Robinson, so will you.Could it get any better--yes believe it or not when we decided to buy the right vehicle for us it was then time to find a price we could afford and the best deal we could find. Well between Dave and Todd Eggleston we got a deal better than we expected and it was much lower that any other of the over 5 dealerships we visited too include the internet True Car service.Bottom-line: Shop at Colonia Honda first and use Dave Robinson you want be disappointed.Robert and Maureen Garrison

CathyB

Feb 2, 2015

On Sunday Feburary 1, 2015, I was searching the Honda website for a pre-owned vehicle. After finding one that fit my budget, my husband and I went to Colonial Honda to test drive the vehicle we found. We had been refered to Bill Stone by a co-worker of my husband. Upon meeting with Bill Stone ,he showed us the car I was interested in ,which was a 2009 Honda Civic. After seeing and test driving the vehicle I knew that was the car for me. Bill was very knowledgeable about the car and answered all the questions we had. We were very pleased that we were able to buy and extended warranty but was surprised they gave us a $250 rebate for Super Bowl weekend. Colonial Honda also knocked off $800 ,the car had just been traded in and had not been cleaned up. We also bought the three for one plan and was very satisfied with the price we paid for that. Over all we had the best experience at Colonial Honda, the sale went smooth and was able to drive the car home that night. Bill told us to bring the car back , Monday the 2nd so it could be detailed. Upon talking with Bill ,they were going to keep the car so it could be cleaned and the protection coating could be put on it and we could pick it up on Tuesday the 3rd. He gave us a loaner vehicle so we would not be inconvenienced. That is wonderful service. We are very pleased with the service and Bill Stone at Colonial Honda. We will return for more business .

Seth Watson

Feb 1, 2015

Great service without the shell game! After a pushy experience from the dealership next door, Colonial Honda's hassle free, customer oriented atmosphere was a pleasant surprise. Financing was a simple process thanks to the help of Paul King, who helped tailor a plan to my individual need. A tremendous thank you to Aasish, who guided me through the entire process. My wife loves her new Pilot!

Seth Watson

Feb 1, 2015

Great service without the shell game! After a pushy experience from the dealership next door, Colonial Honda's hassle free, customer oriented atmosphere was a pleasant surprise. Financing was a simple process thanks to the help of Paul King, who helped tailor a plan to my individual need. A tremendous thank you to Aasish, who guided me through the entire process. My wife loves her new Pilot!

thall8

Jan 31, 2015

I am extremely pleased with my experience at Colonial Honda. As a first time car buyer I was a little overwhelmed but my salesman Charles Jones put me at ease and did a thorough job of explaining the process. I will definitely be referring this dealership to friends and family.

sandra mason

Jan 29, 2015

I went to the dealership not knowing what to expect. Keith Adams and Dave Robinson were wonderful to me. They answered all of my questions and made me feel at ease. I was a very happy. They both listen to me and what I want and made it happen. I will recommend them to everyone that I know who is looking for a new or used car.

Theresa

Jan 29, 2015

I had been researching cars for months. I finally decided on the Terrain and contacted Matthew. Through many, many emails we were finally able to get together. His patience with me is to be commended. I asked a lot of questions and had to cancel our appointment several times, but through it all, he remained courteous and polite. Finally after arriving at the dealership (which was a two hour drive), he completely put me at ease. He is a very nice young man and I totally enjoyed working with him. I will definitely be back in touch with Matthew this summer to purchase my daughter a car. I was also thoroughly impressed with the dealership itself. It was immaculately clean and all your employees, to include Sandra in Finance, were extremely friendly.

Pam

Jan 27, 2015

The sales person exceeded our expectation as it related to pricing of vehicle..great car for the deal that was made..we highly recommend dealership

Pam

Jan 27, 2015

The sales person exceeded our expectation as it related to pricing of vehicle..great car for the deal that was made..we highly recommend dealership

snowbaby

Jan 21, 2015

Walter was great to work with. I had already been to two other dealerships and wasn't very satisfied. I explained to Walter what I was looking for and how much I could afford and they did everything to meet my needs. I got the car I wanted, in the color I wanted and there was no pressure or haggling over the price. Everyone I dealt with at Colonial Honda was so friendly and went out of their way to make sure I got everything I wanted. Thank you Walter Cooke, Bubba Rankin and Scott Davis for all of your help and for making this a pleasant experience! I love my new Honda!

GD

Jan 21, 2015

Richard made the whole process of buying my first new car in over 20 years a very pleasant experience. He was very thorough, answered all my questions and explained all the features of the 2015 Accord. I would recommend Richard and Colonial Honda to everyone.

brownjen

Jan 14, 2015

It was a pleasure having Wendy as a sales person.. She was friendly & knowledgeable. Because of her pleasant personality & concern to please her customer, I felt comfortable & relaxed. She was very helpful which made my decision to do business with this company & purchase a vehicle so much easier. This is not the only dealership I've done business with, but Wendy is the one person I'll recommend to my friends. She goes above & beyond to make sure you get what you want. If ithat is not possible, she will work tireless to make your second choice a reality. She is so good she can sell coal in New Castle, ice in Alaska, and even heaters to people in the hot Caribbean. Thanks Wendy, you are the best at Colonial Honda.

PK

Jan 13, 2015

I was in a bit of a hurry to get my car after extensive shopping at many dealerships with difficult experiences. The folks at Colonial Honda kept the haggling to a minimum and processed the paperwork including financing very efficiently. I went to the dealership at 6:30 PM and walked out with my fully prepped car, plates attached, paperwork completed at 8:30 PM. Thank you Kia Young for all your help and low pressure approach. I will be singing your praises!

PK

Jan 13, 2015

I was in a bit of a hurry to get my car after extensive shopping at many dealerships with difficult experiences. The folks at Colonial Honda kept the haggling to a minimum and processed the paperwork including financing very efficiently. I went to the dealership at 6:30 PM and walked out with my fully prepped car, plates attached, paperwork completed at 8:30 PM. Thank you Kia Young for all your help and low pressure approach. I will be singing your praises!

Datestis

Jan 11, 2015

I enjoyed dealing with Colonial Honda! The company and workers were very accommodating to meet my needs with purchasing a new vehicle! They also followed up with me after the purchase to make sure I was satisfied! Customer satisfaction is their priority!

Eunie Brown

Jan 10, 2015

Thanks to Wendy at Colonial Honda. It's been great having her as my sales rep. Her personality & knowledge make her a valuable asset for the dealership. Colonia Honda is a great place to visit if you are looking for a vehicle (new or used). They make you comfortable and help you every step of the way.by giving information, answering questions, & even making you laugh. They will work hard to make sure their customers are satisfied.

Tia

Jan 8, 2015

I'm so happy with my car and thank you so much! I will be referring other people/customers to you'll! Also great customer service! Thank you again!

Steph

Jan 7, 2015

On January 5, 2015, I purchased a Honda Fit from Paul Thrasher. Usually I feel pressured when the sales men meet me in the lot at a car dealer, but I was pleasantly surprised by his low pressure and casual manner. He was very knowledgeable and efficient and went way beyond my expectations of a sales associate. I am very happy with the Honda Fit I purchased and feel as though I made a friend for life with Paul. He stayed an extra two hours after work to acquaint me with the car's technology and special features. When I left the lot I felt I was very lucky to have been served by him and that he was able to help me get the deal I wanted on the trade-in. I would highly recommend this dealership and Paul without reservation.

Datestis

Jan 7, 2015

I enjoyed dealing with the workers at Colonial Honda! They were very accommodating in meeting my needs when purchasing a new vehicle. They also followed up with me after the purchase to make sure I was completely satisfied! Customer service is their priority!

Lynn

Jan 7, 2015

I purchased my CRV at the end of December 2014 and my experience was absolutely great. I worked closely with Wendy Sparks who was very friendly, honest, and no pressure to buy a car. She worked extremely hard in finding the right color inside and out and had the car delivered immediately She is dedicated to her customer and goes above and beyond. Wendy is really the reason I stayed with Honda and bought locally. In my opinion Wendy is tops!!!

growing family

Jan 6, 2015

Dave's friendly, honest, and no-pressure approach made the decision, and the process, easy. We were given an upfront price (some dealers would not provide) and used that for comparison shopping. Dave's commitment to our satisfaction was evident at every step (even after the sale).

Cassie

Jan 5, 2015

We had such a welcoming experience at Colonial Honda with Walter Cooke! We were treated like family the entire visit, and Walter made sure that we found the right car for the right price. Phenomenal customer service and absolutely amazing sales team to help me close the deal and purchase my first car! Thank you Colonial Honda!

gloria

Jan 5, 2015

Went to Colonial Honda after doing internet research as they had the car I was interested in purchasing. Made an appointment to see Tricia Lewis who sold me the car. Sabrina Thomas did the paperwork for financing (fast and efficient). I told Tricia when everything was finalized that this was the most pleasant, efficient, NO PRESSURE/NO HASSEL car buying experience I have ever had. Tricia did an outstanding job and I would recommend her and Colonial Honda to anyone car shopping. I was just totally impressed with the whole operation.

Ken Brown

Jan 5, 2015

DEC 19 I purchased a 2015 Honda Accord from Rich Miller. I stopped in and looked at their inventory on 13 DEC, met Rich and he gave me the best price upfront with no haggling on that visit. He even gave me some internet pricing websites to go to to see if anyone could beat his price and they could not. He was from several hundred to several thousand dollars below everyone else. He was below any Honda dealer from Newport News to Fredericksburg to Richmond to South Hill. He did not call or email me with any sales pressure. He just waited for me to get back to him. That is all he had to do. When I went in to purchase the car a week later the sales staff informed me of their other products available for purchase but there was no pressure to purchase them. It was the most friendly, hassle free environment I have ever been in in 40 years to purchase a car. I will go back to purchase a car there again.

elvis.puente

Jan 2, 2015

Great customer service and great sales team who worked tirelessly until I got the deal I wanted. The end result was me and my family driving out in a new car.

DrGG31

Jan 1, 2015

I was looking for a used and good condition car specifically Honda civic or accord. I stopped by Colonial Honda around November 15, 2014. However, I couldn't find what I was looking for that time. I left my phone number to one of the sales associates so they can give me a call whenever they have the type of car I was looking for. Tom Farlow, an Internet Sales Specialist, called me on Tuesday, Dec 30, 2014 and told me he has a car. I looked at the car online and after a few back and forth phone calls and negotiations, we reached at an agreement in price and went there to see the car. I loved the car and bought it immediately. Tom was an exceptionally polite and professional sales associate. He answered all of my questions with great details. He was very helpful. My car was ready in just few hours. NO HASSEL AT ALL !!!!I tried to check with some other dealers in the same area (I do not want to mention it ! ) before I went to Colonial Honda. I cannot imagine how rude some sales associates are. I scheduled appointment with one of the sales specialists and went there on time. But he wasn't even willing to talk to me let alone show me any car there. It is very embarrassing and shame !Visit Colonial Honda and you will be happy with their hospitality and professionalism. Make sure you leave your contact with them if you don't get your car in your first visit. My only complain was that I was given only one key and ended up paying $175 extra to get an another copy. Tom told me they got only one key when they traded this car from the previous owner. But I still don't hold anything back from Tom Farlow. He is just amazing ! Thanks Tom !!!Dr. G

MaRizzle

Dec 31, 2014

I started my search online and began chatting with a Gary See through their website IM service. He quickly emailed me a price which I was happy with and answered a dozen follow up questions about inventory etc. When I came in I met with both Gary and Richard Miller. It was an easy, hassle-free experience that I would recommend to anyone in the market for a new Honda.

hayfield1

Dec 29, 2014

As a first-time car buyer, Colonial Honda was the perfect dealership for me to visit. My sales associate, Kia, was extremely personable and knowledgeable. She paid attention to the details - from what I was looking for in a car, to how many seats she needed to get at the table for my mom, sister, niece and I during the negotiation period (4 seats were lined up at the table as soon as we walked in!). Everyone was pretty receptive to the questions I had, and gave clarification on the financial details. One minor flaw was the waiting period between the time I said "maybe" to the car and when I actually spoke to the accountant. They were cleaning/preparing the potential car as I waited to speak to Accounting. Perhaps so that I might feel pressured to say "yes" and solidify the deal...Overall experience was low-pressure though. Glad I came.

Revishv16

Dec 29, 2014

Wendy is by far the best in getting you what you want! She is understanding & does exactly what she needs to do to satisfy any needs. I can't express how happy I am with the purchase I made today & I would strongly recommend her to anyone interested in buying a car. I'm so thankful for her & others at Colonial Honda!

fds1184

Dec 27, 2014

Colonial Honda made the experience of buying a car a pleasant one. Marlon Nichols and Paul Thrasher were both involved in the sales side and Keith Adams on the financial side. Overall a very good experience and I would recommend family and/or friends get an estimate from Colonial Honda before buying elsewhere.

Honda Family

Dec 24, 2014

This is the second car we have purchased from Colonial Honda. After our purchase in 2009, we thought that there was no way that the dealership could improve but we were wrong. This dealership just keeps getting better with each visit we make there; whether it is to purchase or service a vehicle. We are becoming a Honda family because of their performance.

FITforever

Dec 18, 2014

Buying a car at Colonial Honda was so easy! Everyone was so friendly. My sales person (Kimberly) was laidback, honest and knowledgable. I actually called ahead inquiring about a used car that ended up being sold later that day. But my experience on the phone with her was so positive that I decided to drive 45 miles (past two other dealerships) to buy a new car from her. In additon to amazing service they have great warranty options and a huge inventory. I expect my Fit to last forever but I will no doubt buy my next car at Colonial Honda.

FITforever

Dec 18, 2014

Buying a car at Colonial Honda was so easy! Everyone was so friendly. My sales person (Kimberly) was laidback, honest and knowledgable. I actually called ahead inquiring about a used car that ended up being sold later that day. But my experience on the phone with her was so positive that I decided to drive 45 miles (past two other dealerships) to buy a new car from her. In additon to amazing service they have great warranty options and a huge inventory. I expect my Fit to last forever but I will no doubt buy my next car at Colonial Honda.

Steve18882&2

Dec 16, 2014

I have always hated to buy a car. The pressure to purchase I car that is not what you want or the price you pay is more than you wanted to pay. When I was met buy the salesman I told him I wanted the payments to be around 300. He never tried to push me into a higher payment. He got me in a car better than I thought I was going to get and my payments about 50$ less than I said I would pay. This has been the best car buying experience I have ever had. Thank youStephen Renforth

Denise Allen

Dec 14, 2014

I was very please with his service and would recommend him to my family and friends I look and test drive numerous of SUV'S and I am very please thank you

Domonique W.

Dec 13, 2014

I was recently in the market for a new car. Yesterday, while I was browsing the internet for the best price, I was able to chat online with Matthew. I told him what I was looking for and he was able to provide me with options that fit my budget and the must haves for my car. That same day I was able to book an appointment to come and view my car. Matthew was very patient as I had a distance to travel. He was upbeat and professional throughout the entire process. What I liked the most was that he was very helpful and honest about all of my questions. He walked me through all the specs on my car and even set up a follow up with me to go over any additional questions I had after driving my car. I was so excited about the price. I got an amazing deal almost $3000 under the msrp along with another great deal on my warranties. I highly recommend this dealership. The staff is amazing and go above and beyond to meet your needs.

Domonique

Dec 13, 2014

I was recently in the market for a new car. Yesterday, while I was browsing the internet for the best price, I was able to chat online with Matthew. I told him what I was looking for and he was able to provide me with options that fit my budget and the must haves for my car. That same day I was able to book an appointment to come and view my car. Matthew was very patient as I had a distance to travel. He was upbeat and professional throughout the entire process. What I liked the most was that he was very helpful and honest about all of my questions. He walked me through all the specs on my car and even set up a follow up with me to go over any additional questions I had after driving my car. I was so excited about the price. I got an amazing deal almost $3000 under the msrp along with another great deal on my warranties. I highly recommend this dealership. The staff is amazing and go above and beyond to meet your needs.

Donna M

Dec 10, 2014

This was by far the easiest dealership to work with for buying my car. Jimmy called me to interview me on what i was looking for, I had been to a dealership near my business and decided to go online and put out there what I was looking for. I heard from 6 dealerships online and two I visited and my second dealership to visit and purchase was Colonial. They walked me through the entire procedure from asking what I wanted, how much I wanted to spend, what down payment I was giving and what I needed my payments to be. I got everything I wanted and am so excited about my new car. I have never bought a brand new car as it always depreciates soon as you drive it off the lot so my last Honda I bought with 1000 miles on it from a private sale. This dealership surprised me with the best deal and one that fit my payment expectations. This is my 6th Honda I have owned and will always own a Honda! Matthew has made himself available and even giving me his personal cell number if I had questions as I had problems pairing my phone due to the phone being defective and having to switch it out three times. So grateful for the Honda family! I had to drive 105 miles to this dealership but they made it worth it! I love the extended warranty you offered and that sealed the deal for me to purchase from you!

Dmarie293

Dec 10, 2014

This was by far the easiest dealership to work with for buying my car. Jimmy called me to interview me on what i was looking for, I had been to a dealership near my business and decided to go online and put out there what I was looking for. I heard from 6 dealerships online and two I visited and my second dealership to visit and purchase was Colonial. They walked me through the entire procedure from asking what I wanted, how much I wanted to spend, what down payment I was giving and what I needed my payments to be. I got everything I wanted and am so excited about my new car. I have never bought a brand new car as it always depreciates soon as you drive it off the lot so my last Honda I bought with 1000 miles on it from a private sale. This dealership surprised me with the best deal and one that fit my payment expectations. This is my 6th Honda I have owned and will always own a Honda! Matthew has made himself available and even giving me his personal cell number if I had questions as I had problems pairing my phone due to the phone being defective and having to switch it out three times. So grateful for the Honda family! I had to drive 105 miles to this dealership but they made it worth it! I love the extended warranty you offered and that sealed the deal for me to purchase from you!

knightro2009

Dec 10, 2014

The Colonial Honda experience was great, especially going through salesman Maurice Studivant. He helped me find the perfect vehicle, shared his endless knowledge of the Honda Brand and provided plenty of recommendations. I felt he was absolutely genuine in every conversation and provided followup. I am in the process of moving but if ever come across anyone whom is in the VA area I will absolutely recommend them Colonial Honda and see Maurice.

Billbob5757

Dec 7, 2014

My sister and I arrived to purchase two 2015 Honda Fits. My family has purchased several new Hondas over the years from Colonial and have always been satisfied. Our most recent purchase was two new Fits in 2013. I did not purchase a vehicle because I did not get what I wanted as a trade in. I was ok with that although somewhat irritated that the sales staff only wanted to talk about monthly payments to convince me to take less than I wanted and not price. My sister completed the paperwork, paid 12000 down and had approval from her credit union to finance the remainder. The manager then came out and said she could not leave with the car unless she financed with Colonial or came back on Monday to pick up the tags. Since we live a long distance away this was unacceptable. She had given them the printed approval from the credit union with fax and contact numbers. They never contacted the credit union and insisted that they have all money before leaving. She had bought a new car in the same manner in 2013 without a problem and the manager's reply was that he wasn't working there then. We left unset and drove to West Broad Honda where the process was effortless and in half the time we had already spent at Colonial. She drove off with her new car and felt she was treated 100% better. My advice would be to deal with West Broad Honda in Richmond if you are in the market for a car.

skeet8

Dec 7, 2014

Having purchased a 2013 Accord from Colonial Honda with supreme satisfaction, I opted for a second opportunity to purchase a 2015 CR-V .Needless to say, the experience I appreciated with the first purchase was not a fluke. Matter of fact, I consummated the deal via phone prior to visiting the dealership. Colonial Honda is best described as " your dealership for life" !!

Nick Feaster

Dec 5, 2014

I found the dealership online after searching for a few weeks for the right deal on a newer Honda Pilot Touring addition with 4wd (I couldn't find many). Then found their internet price for the exact car I was looking for. I went in to check it out and was greeted by Walter Cooke in the parking lot with the biggest smile ever, (I always enjoy people with a great attitude like myself.) I test drove the car, and set down to negotiate a good "deal" for myself (I also do sales) but it was not typical of the usually time share type sales I have dealt with in my previous car buying experience, more of a couple a nice guys chatting. I was introduced to Bubba during our conversations and was pretty much sold on the car. I came back in two days later and ended up buying the car. They cleaned it up like new and with the Certified Warranty, and a fair price I am very happy with my wife's new car, and would highly recommend them to anyone. Thanks again. Nick Feaster

nickfeaster

Dec 4, 2014

I found the dealership online after searching for a few weeks for the right deal on a newer Honda Pilot Touring addition with 4wd (I couldn't find many). Then found their internet price for the exact car I was looking for. I went in to check it out and was greeted by Walter Cooke in the parking lot with the biggest smile ever, (I always enjoy people with a great attitude like myself.) I test drove the car, and set down to negotiate a good "deal" for myself (I also do sales) but it was not typical of the usually time share type sales I have dealt with in my previous car buying experience, more of a couple a nice guys chatting. I was introduced to Bubba during our conversations and was pretty much sold on the car. I came back in two days later and ended up buying the car. They cleaned it up like new and with the Certified Warranty, and a fair price I am very happy with my wife's new car, and would highly recommend them to anyone. Thanks again.Nick Feaster

Vbuisset

Dec 3, 2014

I recently traded my 2013 Honda Accord for a 2015 Honda CR-V. Both purchases were made at Colonial Honda in Chester, VA. They have a friendly staff who listens to their customer. They make the effort to get the price the customer is comfortable with, or at least get as close as they can. They even assisted my wife with an issue she had when she purchased a vehicle from another Carter-Meyers owned dealer. I live 45 miles from Colonial Honda and pass several other dealers, including other Honda dealers, to go to Colonial. Every time it has been worth the trip and my wife and I have recommended them to our friends and family. They definately stand with their customers and go the extra mile, whether its their vehicle or not.

Vbuisset

Dec 2, 2014

I recently traded my 2013 Honda Accord for a 2015 Honda CR-V. Both purchases were made at Colonial Honda in Chester, VA. They have a friendly staff who listens to their customer. They make the effort to get the price the customer is comfortable with, or at least get as close as they can. They even assisted my wife with an issue she had when she purchased a vehicle from another Carter-Meyers owned dealer. I live 45 miles from Colonial Honda and pass several other dealers, including other Honda dealers, to go to Colonial. Every time it has been worth the trip and my wife and I have recommended them to our friends and family. They definately stand with their customers and go the extra mile, whether its their vehicle or not.

jqjackson

Dec 1, 2014

I've always considered my family to be a Honda family - my husband and I have owned Hondas since our teen years ... but now we'll probably only buy from Colonial Honda. What a great experience. Not pushy at all and very knowledgeable. Wendy and Tim were great!

kl88wong

Dec 1, 2014

Wendy Sparks provided an excellent service during my visit to the dealership. She answered all the questions relating to the vehicle. She personally made sure that the VA state inspection sticker put on the vehicle.

Tony S

Nov 29, 2014

Kia did an excellent job showing and reviewing the features of our new 2015 Honda CRV. She was helpful in getting the final purchase process moving and had the vehicle ready for delivery. Thank you for your assistance with this purchase! I enjoyed getting to know you. Tony

lkratsch

Nov 28, 2014

I have always disliked going to buy a car. I dreaded doing this but I must say that Wendy Sparks made the experience very enjoyable. She was very helpful and answered all of our questions. She made us feel comfortable and at ease druing the entire process. I am now enjoying my new Honda CRV and I do believe that Wendy is largely responsible for this!

tsegrest

Nov 28, 2014

Kia did an excellent job showing and reviewing the features of our new 2015 Honda CRV. She was helpful in getting the final purchase process moving and had the vehicle ready for delivery.Thank you for your assistance with this purchase! I enjoyed getting to know you.Tony

muthuooty

Nov 24, 2014

I was searching for car's for one week, later while checking online i came to know about Colonial Honda. I just spoke with Steve Barber over Phone and his response and service was really awesome. They have be mailing me with updates and interacting pretty much well until i got all the required details.Next Day the buying experience was really a commendable one, where Matthew assisted me in finding the car and other finance details. Speaking about him, He is really a Cool and Honest.I really want to Thank all the gentleman's who helped me in getting the right car for my future, they all are fantastic in all aspects.I heart-fully Thank Steve Barber, Matthew Dubois and Jimmy Monger for helping and making me feel like right place that i have reached for my need.I would also like to thank Duane Book Bookheimer (Finance Department) in helping me to get the right bank that makes me feel comfortable and also explaining about the warranty and additional feature the Colonial Honda offers. I would personally recommend everyone to visit Colonial Honda first, if you have a plan to buy a car.Go see those awesome gentleman's they will make your desire come true...!!!

ms.dac

Nov 19, 2014

Tom the sales guy at Colonial Honda is the man...I was able to get a car for myself and my daughter with little down. ...He was so friendly and ensured I was satisfied before leaving. I would recommend Colonial Honda for a good quality vehicle. .....Yes!!!!!

pridep

Nov 15, 2014

I recently purchased a brand new 2015 Honda Accord. My Salesman, Glenn Seymore, was determined to find exactly what I wanted - with all the extras. He walked the lot and brought up several cars, but we finally found that special one. He never pressured me to make a decision; he was professional and patient and explained the difference in the models. He gave me time to make my decision. I walked through the showroom several times to look at a car on display because I was trying to decide on the color and extra options. Several other salesmen noticed my repeated treading and told me it looked like I wanted that one and should go on and get it. Everyone was very friendly and helpful. I am a repeat Honda buyer from this dealership and would definitely recommend Honda and my Salesman, Glenn Seymore. Thanks for a beautiful car!!

Lrp90

Nov 13, 2014

I wasn't sure that I was going to get a car I was just there too look and maybe hopefully find something I might like when I arrive I met Gary See and Keith Adams. These two gentleman were very nice and hilarious making my first car purchase a easy Smooth process. The wait time was kinda a pain but they got me out there quick as possible and did alot to make me feel comfortable in making my decision. Now I am a proud owner of a 2011 Nissan Altima!! It's is so nice and I want to thank Keith and Gary for everything that they have done for me, this experience was the best and I would recommend anyone to Colonial Honda dealer as I was recommended by someone myself. Go see Gary See and Keith Adams ????????????

godspell

Nov 5, 2014

I bought my first Civic from Gary See, I was very satisfied and impressed with his service. After I bought car from him, I sometimes ask him some questions about cars, he would still answer me promptly and gave me some advice since I was a new driver. Unfortunately, my new car was in a collision accident and got repaired in the body shop. But one of component was not correctly attached and so the car broke down when I drove on the highway. The Conner Brothers offered to buy me a new car. So this time I contacted Gary without any hesitation. Gary helped me to keep the exact car I like and helped me a lot during the whole shopping process. I lack words with which to express my thanks to Gary. He was always there to try his best to help me. I would like to strongly recommend Gary to everyone. If I will buy a third, fourth Honda... I will still choose to buy from Gary. Rebekah was also very nice to make my financing process smoothly and answered all of my questions, strongly recommend! Thank you for Colonial Honda Team!

lchambers81

Oct 8, 2014

I recently totaled my car so I was most definitely looking for a new one ASAP. I had a strict budget and I made that very clear to Steve Barber, my sales consultant!! I didn't want to experience any gimmicks or bait and switch tactics. Not only did my sales associate work within my budget, he was able to go about $1500 lower. When I arrived, the car was ready for me to test drive and he was working on the paper work while I was driving. It was a very seamless process, and I appreciate not having to go through the car-buying motions. I was out in about 2 hours. I knew what car I wanted, I knew what color I wanted, I knew how much I could spend and I now have a car that fits those parameters, looks luxurious and will be super affordable to maintain unlike my previous European car. Happy driving! Thanks, Steve.

cmcc11111

Oct 1, 2014

Thank you for helping me find a car and setting up insurance. I appreciate the extra effort you went to. I enjoyed the experience a lot.

bbowman91

Sep 26, 2014

I would like to say that my entire experience with Richard and the gang at Colonial Honda were exceptional everything went as smooth as possible thanks to the effort that your team and Richard put together for me...Even though Richard probably thought i was crazy because i followed him everywhere ..I even got to sit in every car in the show room and enjoyed my entire experience...Richard was very informative about the car and functions...thanksbrenda bowman

Diana

Sep 24, 2014

My initial encounter with your dealership was with Jimmy Monger 2 years ago on the internet and he thoroughly helped me with my first lease. We have communicated over the last month as my lease is just about up and was completely satisfied with the service the first time. We made an appointment, I came in and he was busy out at the tent. Bill Stone introduced himself to me, he was very professional, and explained that Jimmy wanted to be notified when I arrived, but he would be helping me today. Jimmy did come in a few moments later and felt confident Bill would take care of me. Bill was extremely personable and polite. He did an excellent job in answering my questions and explaining the new lease options. He was attentive in looking over the car to make sure it was spotless, and took time to answer my questions. Jimmy checked back to be sure all was going ok, which was very thoughtful as well. Thanks to the both of you!

Diana6599

Sep 23, 2014

My initial encounter with your dealership was with Jimmy Monger 2 years ago on the internet and he thoroughly helped me with my first lease. We have communicated over the last month as my lease is just about up and was completely satisfied with the service the first time. We made an appointment, I came in and he was busy out at the tent. Bill Stone introduced himself to me, he was very professional, and explained that Jimmy wanted to be notified when I arrived, but he would be helping me today. Jimmy did come in a few moments later and felt confident Bill would take care of me. Bill was extremely personable and polite. He did an excellent job in answering my questions and explaining the new lease options. He was attentive in looking over the car to make sure it was spotless, and took time to answer my questions. Jimmy checked back to be sure all was going ok, which was very thoughtful as well. Thanks to the both of you!

wrchonda

Sep 22, 2014

On Sunday September 21, 2014 I was looking to possibly buy a new vehicle. I had visited a different car makers dealership next door and could not get anyone to pay attention to me by coming out and talking to me about vehicles. I left their lot and came next door to Colonial Honda. I wasn't out of my vehicle 2 minutes before I was approached by Tom Farlow. He set the tone with me right away buy not trying to force any particular vehicle on me. I am not a small guy and I did not have to buy a vehicle that day. I explained to him I had 3 priorities that that to be met. Obviously cost, a vehicle I could fit in and definitely good gas mileage. Again I explained to him I did not have to have one that day. I explained to Tom that I was interested in a Honda Accord. He went inside and brought out a set of keys to one particular vehicle I was looking at and one with a few more bells and whistles. When I sat in the Accord, I could not believe how easy it was for me to get in and out of. Hey big people out there, I am 5'10" and just over 400 Lbs..I know that may be a little too much information, but the Accord accommodated my size with no problem. As far as the extra bells and whistles on the other Accord, I explained to him I was not looking for a whole lot of extras. The features in my Accord were perfect for me. With that said, Tom continued on with the Accord I was interested in. His approach speaks volumes to me. I am like most people I know, we don't particularly want something being thrown at us like a steak on a string in front of a hungry dog. With the way the economy has been over the past few years, probably most people like myself know what we are looking to afford financially. What also amazed me was how fast negotiations took. Tom and I sat down, ran some numbers, he talked to his upper management, and before you know it... we had a deal. It was not long after I was setting in Duane Bookheimer's office finalizing the paperwork. As I said in the beginning, I was did not have to buy a vehicle that day but with the professionalism I received from Tom Farlow and the staff around him, I am a owner of a new 2014 Honda Accord 4 Dr LX. Good job...the owner should be proud. If I ever were to get into car sales, This is a place that I would like to work for.

Resha

Sep 19, 2014

Excellent customer service that is totally satisfied.Welcoming with positive service and making aware of all offers and benefits . Served us in each step in taking Honda CR V. Thanks.

sebnanmel

Sep 19, 2014

Bill was courteous and very helpful. Explained the CRV features and Set up my bluetooth. Worked with me on as price I could live with. Duane provided courteous and detailed explanations on the completion of the paperwork.

Ktateharris

Sep 19, 2014

Wendy made my experience as a first time buyer one to remember! She made sure I was satisfied with everything and she was so helpful. I will definitely be purchasing from Colonial Honda again!

mertty

Sep 17, 2014

Charlie did a good job of making a customer relaxed and informed about their auto option and buying decision.Charlie was honest and pragmatic in his approach to the selection and buying process.Charlie had to spend an equal amount of time managing his dealer resources as he did managing our decision.Charlie paid attention to detail in the way he described the benefits of the auto we were interested in.Charlie did not have latitude to make financial decisions on auto pricing.

William Meyer

Sep 15, 2014

Matthew Dubois and Jimmy Monger really helped us out with efficient, courteous service when we needed a car fast. A great experience, an excellent price, no hard sells on extras...all in all we were very pleased and are happy to recommend them!

Sharon and Ryan

Sep 15, 2014

I was looking for a reliable used vehicle for my newly-licensed 16 year old son to purchase as his first car. He would be using his own money and had a strict limited budget. We had already determined that it would be unlikely to find a car at a dealership that fit his budget unless we got lucky with a recent trade-in that had not yet gone out to wholesale. After leaving a neighboring dealership after unsuccessful negotiations I stopped in to Colonial Honda with the plan of just leaving my name and number and an idea of what I was looking for. I had the good fortune of being greeted by Charlie Jones. Charlie was such a pleasure, and he was very enthusiastic about helping us despite my son's limited budget. He was honest about what little he had available, but quickly offered to get with his used car manager to see what he could find for us. In less than 24 hours Charlie had emailed me with a couple of options that would meet my son's budget. When we went to see the vehicles Charlie greeted my son with the same enthusiasm I had previously seen. Charlie called my son by name and interacted with him respecting that even though he was just a teenager, he was an important part of the buying process. My son decided to purchase one of the cars that Charlie had offered us. Throughout the entire process Charlie was wonderful to deal with. He was polite, courteous, honest and kind. He promptly responded to my calls and emails and even stayed late to make sure that everything was completed to our satisfaction. Charlie Jones gets and A++ from us.

billyrugar1

Sep 14, 2014

My husband and I began looking at mid size cars a few weeks before our purchase on August 23, 2014. We looked at and rest drove numerous vehicles. We wanted a roomy car with good gas mileage and safety ratings. On Sat. Aug 23rd, we arrived at Colonial Honda with interest in the 2014 Honda Accord. our salesman, Charlie Jones, was very friendly and informative. He took his time explaining all that the accord had to offer. Then took it for a test drive. The accord is very user friendly. Left the dealer and test drove other vehicles le the Mazda 6, but came right back to Conial Honda and have had our accord for 3 weeks And our family loves it. Our salesman has touched base with us a few times since our purchase to make everything was going well with our car. This dealership has gone the extra mile from the purchasing process to our continued satisfaction after our purchase.

macchow1

Sep 14, 2014

This is our third honda from Colonial each purchase experience has been wonderful. We have had 2 different salespersons, both have treated us very well.

norahsnet

Sep 14, 2014

I was looking for a reliable used vehicle for my newly-licensed 16 year old son to purchase as his first car. He would be using his own money and had a strict limited budget. We had already determined that it would be unlikely to find a car at a dealership that fit his budget unless we got lucky with a recent trade-in that had not yet gone out to wholesale. After leaving a neighboring dealership after unsuccessful negotiations I stopped in to Colonial Honda with the plan of just leaving my name and number and an idea of what I was looking for. I had the good fortune of being greeted by Charlie Jones. Charlie was such a pleasure, and he was very enthusiastic about helping us despite my son's limited budget. He was honest about what little he had available, but quickly offered to get with his used car manager to see what he could find for us. In less than 24 hours Charlie had emailed me with a couple of options that would meet my son's budget. When we went to see the vehicles Charlie greeted my son with the same enthusiasm I had previously seen. Charlie called my son by name and interacted with him respecting that even though he was just a teenager, he was an important part of the buying process. My son decided to purchase one of the cars that Charlie had offered us. Throughout the entire process Charlie was wonderful to deal with. He was polite, courteous, honest and kind. He promptly responded to my calls and emails and even stayed late to make sure that everything was completed to our satisfaction. Charlie Jones gets and A++ from us.

buffy516

Sep 13, 2014

Tricia Lewis was very Friendly and Helpful during the entire visit at Colonial Honda. When I first called she even informed me to put Colonial Heights (vice Chester) into my navigation system so it would it would show me how to get to their dealership without any problems.. When I got there she first asked me if I wanted anything to drink as I had driven from Virginia Beach (about two hours away) and yes, I was thirsty. She answered all of my questions about their service. All in all, it was a very pleasant experience at Colonial Honda, and Ms. Lewis made it so.Below at the end of this survey it asks about recent coverage of recalls of autos and what impact did it have on my vehicle selection. One reason I am a dedicated Honda buyer is that they are a very reliable and rarely have I ever had any problems with them. I have been a Honda buyer since 1981.

Jesskiyon

Sep 12, 2014

The experience was amazing. Wendy Sparks ROCKS!!! We appreciate her and my daughter and myself will only buy from Wendy Sparks and we love her..

jdric

Sep 11, 2014

My wife and I leased a vehicle for the first time 3 years ago from Colonial Honda. We weren't sure what to expect when we turned it in recently, but Colonial Honda gave us a good deal on a new lease and made the entire process very easy. Kia was excellent to work with, and we highly recommend Colonial Honda to our friends and family.

jdric

Sep 11, 2014

My wife and I leased a vehicle for the first time 3 years ago from Colonial Honda. We weren't sure what to expect when we turned it in recently, but Colonial Honda gave us a good deal on a new lease and made the entire process very easy. Kia was excellent to work with, and we highly recommend Colonial Honda to our friends and family.

Charmq

Sep 10, 2014

For ten days I've got to drive my new Honda CRV and I love it! They have a great selection so I was able to get the exact features I wanted right from the lot. MIchelle Lewis, Duane Bookmaker, and Jimmy ? from Internet Sales did a great job helping us get a fair price.Unfortunately, there were so many people buying cars, the process took over three hours and we were starving when we left after 9pm. Would we drive an hour each way to buy our next car from Colonial Honda again. Absolutely. We'd just bring a pizza with us ;) next time.

Karen Garnett and Cici

Sep 8, 2014

After searching for 3 months for a new car, my last stop was Honda. It should have been my first and only stop! Searching internet for pricing, I asked several dealerships about Civic and Accord. Immediately, I received the BEST price and contacts with this Great Dealership. Richard Miller contacted me along with Jimmy Monger, and sent me a great price, much much better than any area dealerships. Great communication with very considerate calls to establish a time to come check out the vehicle. Upon arriving at dealership, I was greeted and treated very respectfully by everyone working there! Richard went over all options for the car, showed me everything I needed to know concerning the purchase. We took a ride to check out the car and go over all options on the car. What is there NOT to love about the Accord? I had to have it! Best car I have had the chance to look at, along with the super great service with everyone at the dealership. Next, finance. Everyone dreads that office. No! John, the finance man, was wonderful. Showed me different plans. Of course I was Not going to get any plans! Mistake! It was well worth the time and listening to John and some special deals Colonial Honda had to offer. Extremely nice man, with no pushing to buy any extras, but in the end, I did get one plan, that I am very happy that I was offered. This Dealership is extremely pleasant, very friendly and easy to work with, and above all, the best dealership that I have visited in the Richmond area. I would highly recommend stopping in here or even an email to Colonial Honda to just see what they have to offer. Best professional group I have had to work with and made my buying experience top notch! No, they did not pay me or give me any incentive to write this, I felt like they deserved the best comments and review for all the great work! Thanks to all! Love my car!!

BlingBlingKaren

Sep 8, 2014

After searching for 3 months for a new car, my last stop was Honda. It should have been my first and only stop! Searching internet for pricing, I asked several dealerships about Civic and Accord. Immediately, I received the BEST price and contacts with this Great Dealership. Richard Miller contacted me along with Jimmy Monger, and sent me a great price, much much better than any area dealerships. Great communication with very considerate calls to establish a time to come check out the vehicle. Upon arriving at dealership, I was greeted and treated very respectfully by everyone working there! Richard went over all options for the car, showed me everything I needed to know concerning the purchase. We took a ride to check out the car and go over all options on the car. What is there NOT to love about the Accord? I had to have it! Best car I have had the chance to look at, along with the super great service with everyone at the dealership. Next, finance. Everyone dreads that office. No! John, the finance man, was wonderful. Showed me different plans. Of course I was Not going to get any plans! Mistake! It was well worth the time and listening to John Ward and some special deals Colonial Honda had to offer. Extremely nice man, with no pushing to buy any extras, but in the end, I did get one plan, that I am very happy that I was offered. This Dealership is extremely pleasant, very friendly and easy to work with, and above all, the best dealership that I have visited in the Richmond area. I would highly recommend stopping in here or even an email to Colonial Honda to just see what they have to offer. Best professional group I have had to work with and made my buying experience top notch! No, they did not pay me or give me any incentive to write this, I felt like they deserved the best comments and review for all the great work! Thanks to all! Love my car!!

Hoami9

Sep 8, 2014

I got a Honda fit 2 days ago at Colonial Honda of Richmond ?I really love this car.It gives a look young,flexible,save gaz so far.I 'am satisfy about sell man ,Gary See.He is pay extra extension on customer service.The financial person does give me the best an advice on my situation.it help me made a final decision to buy thi Honda Fit. Thank to the staff !I'd like to recommend to my friend to go along with Honda brand and go for Colinial Honda of Richmond Dealer.Everybody go for it?It' s worthy money!

mereditty78

Sep 5, 2014

I was planning on looking for a used Honda Pilot, and after browsing the lot with Marlon I didn't see what I came in for. After a few minutes of Marlon checking on "some things", he had found me "The Perfect Vehicle" - a brand NEW 2015 Honda Pilot. It is the perfect vehicle, thank you Marlon :) and I am loving it! I will recommended Colonial Honda, and definitely recommend Marlon as well. He was patient, understanding and took the time to work with me, in the end getting the deal done and our family out the door with a great new vehicle.

zg992507

Sep 4, 2014

I initially worked with Gary See via the internet who answered all my questions. I then worked with Tom Farlow on the Sales team. Tom was professional, knowledgable, and very friendly. Though he didn't give me the extra key after I paid for the CRV, but 4 days later he informed the service tech and made an free copy for me. I think this experience is not bad.

valryh

Sep 2, 2014

My husband and I visited Colonial Honda on Sunday August 31, 2014. We purchased a 2014 Honda ExL Sedan. Gordan Whitfield was an awesome salesman. We have dealt with Colonial for twenty years, and this was our first time using Gordan our previous salesman no longer works with Colonial. Gordon was very friendly, and accomodating to us. We test drove the car. He handled our trade in, and we received the desired price for our trade in thanks to Gordon and Todd. When I am ready to buy another new car which will be a Honda I will visit Colonial again to buy my fourth Honda.

DeanWeiner

Sep 2, 2014

Worked with the Internet sales team and couldn't have asked for more. Matthew was very responsive, listened to what we wanted, and was able to get the car at a great price. Rebekah was wonderful to work with and walked us through the paperwork and enhanced insurance options thoroughly and at our pace. I would recommend working with Matt and Rebekah to anyone. One of the best car buying experiences I have ever had. We love our new Honda Accord Touring.

aydouglas

Aug 23, 2014

Bill Stone assisted us with the purchase of our new CR-V today. I have to say he had EVERYTHING ready for us by the time we walked through the door. The transaction was worry and hassle free. He was the ultimate professional!! I would highly recommend Bill to anyone looking for an up front, funny, down-to-earth, honest salesman. Rebekah from the business office was patient, helpful, upbeat, and friendly. There were no gimmicks or pushy sales pitches from either of them. This was the easiest car buying experience because of Bill and Rebekah and we will definitely do busy with them again.

JST09

Aug 23, 2014

We shopped the area for new Honda Accord. Great people, very honest. They beat Pearson Honda's price by $3700. Don't waste your time shopping around, shop at Colonial Honda!

rjmatt4

Aug 19, 2014

We enjoyed our experience with Maurice and Rebekah. Maurice really helped me find the right car for me, imparting a lot of knowledge along the way. Rebekah was very friendly, helpful and trustworthy

trhodesrichmond

Aug 19, 2014

Gary and Wendy were flexible, attentive and never pushy. Got the exact car I wanted at a good price. Would buy there again in a heartbeat.

Wahoowa

Aug 17, 2014

Richard did a great job in making the purchase of our new minivan. He stayed late and came in early to get the accessories installed and ready on time.

Cindy F.

Aug 16, 2014

I was a little hesitant about deciding between a new and used car and working with Tricia made me feel at ease and I felt like my options were open. I have never had a lady salesperson before but now Tricia will be our family's Honda sales lady!! Keep in mind as a woman walking into a dealership normally dominated by men you always feel you need to keep your guard up. This was not the case with Tricia. She allowed me to feel comfortable with the price I needed and worked very hard to be sure my experience at Colonial Honda was top notch!!

cindyrd

Aug 16, 2014

I was a little hesitant about deciding between a new and used car and working with Tricia made me feel at ease and I felt like my options were open. I have never had a lady salesperson before but now Tricia will be our family's Honda sales lady!! Keep in mind as a woman walking into a dealership normally dominated by men you always feel you need to keep your guard up. This was not the case with Tricia. She allowed me to feel comfortable with the price I needed and worked very hard to be sure my experience at Colonial Honda was top notch!!

doanhovn

Aug 15, 2014

Just brought a brand new 2013 Honda Civic EX from Colonial Honda and I also got a quote for 2014 Honda Civic LX. After take a test drive and price negotiation I end up purchase 2013 Honda Civic EX from Colonial Honda. Tom Farlow is the sale man who helping me through out the process, he is very professional and friendly. At Colonial Honda I got the best Price ever that no other Honda dealer willing to match. Even my friend is a car sale man and he can't offer me that price. Customer service is excellent from financial manager to sale man associate, everyone treat me with respect. I looked at many difference Honda and Ford dealer, but only at Colonial Honda the sale associate really a true team player. I first talk with Mr. Walter Cooke, he show me the car and everything. However after he knew that i'm former customer of Mr. Tom Farlow. He willing to let Mr. Tom assistance me even I talk with him first. If you are or will looking for a car now or future I true recommend you to Colonial Honda. There you will getting everything you need.

John Thompson

Aug 14, 2014

A very friendly and efficient staff. From my first contact to Colonial the customer service was "over the top". Thanks again for your attention to every detail! 5 stars to John, Matthew and Jim!

Jeff S89

Aug 14, 2014

Used Honda Odyssey 2011 - Test drive on Thursday, purchase on Friday, pickup on Saturday. He even tracked down two replacement headphones that were missing in the car. Maurice was very professional during the process. Happy with the results. I would go back next time.Jeff S.Prince George County

mouseyworld

Aug 14, 2014

A very friendly and efficient staff. From my first contact to Colonial the customer service was "over the top".Thanks again for your attention to every detail!5 stars to John, Matthen and Jim!---John Thompson, Petersburg

JustSteph

Aug 13, 2014

This was my first Honda purchase, so I was a little apprehensive about making the committment. Kia was very patient and was there to answer all of my questions. I usually dread the whole process of purchasing a new vehicle, but Kia handled everything and made the experience completely painless. Rebekah in the business office was also a pleasure to work with. Thanks to the entire team for making my first Honda purchase such a great experience. I am ecstatic with my new Pilot, I will definitely be recommending Colonial Honda to my friends and family.

hannahshopechest

Aug 13, 2014

This was my first Honda purchase, so I was a little apprehensive about making the committment. Kia was very patient and was there to answer all of my questions. I usually dread the whole process of purchasing a new vehicle, but Kia handled everything and made the experience completely painless. Rebekah in the business office was also a pleasure to work with. Thanks to the entire team for making my first Honda purchase such a great experience. I am ecstatic with my new Pilot, I will definitely be recommending Colonial Honda to my friends and family.

novo216

Aug 11, 2014

Not just our sales rep, Bill Stone, but every persona my wife and I met at Colonial Honda took great pride in making our purchase as pleasant and easy as possible. Rebekah the Finance Manager was informative and professional as well as a friendly dog lover. Jim and Bill made sure we felt at home during every step of the sales process. Nothing seemed pushy or contrived. We got the car we wanted at a fair price with no hassles. I have owned three Honda Civics and now I have a beautiful Accord! Thank you Colonial Honda and thank you Bill Stone!

ronbre

Aug 11, 2014

This was my second purchase from Colonial Honda and I was very pleased with the service I received from the moment I started until I drove away in mynew car. I have already told several people about my great experience.

lucienne.cassinerawhite

Aug 7, 2014

We had spotted a used Fiat 500C that would suit my needs perfectly. We did not come with a good car to trade, nor a down payment. Kia worked hard with her manager to ensure that we would be able to buy the car and afford the payments. She was thorough, clear, patient and willing to help us. We bought the car that very same evening, detailed and filled up and ready to zoom around. It was a far more pleasant experience than what I imagined in the first place. Will definitely keep Kia in mind when we need to buy an other car.

monica.22

Aug 6, 2014

I received excellent service. I will definitely recommend to my friends and family. I only went in to price a part for an older Honda, but left with a new car.

bewisest

Aug 5, 2014

From beginning to end - awesome experience - Glenn and Kenny (Pre-Owned Cars mgr.) - a little distance away from my West End Richmond location but worth the trip. Hey guys, will see you soon! Passing on my 2000 Honda CRV EX-L - 144K to grandkids. Still going strong but granny deserves a new car! Thanks to ALL

tlong829

Aug 2, 2014

I came to Colonial Honda with the 2014 Accord in mind, I was not sure how the buying experience would fare, but I was definitely pleased! Within seconds of entering the showroom I was approached by Maurice, who treated my wife and I with the best service. Upon the next visit, Maurice stayed 3 hours past his normal working schedule to handle the sale for us, and even helped to show us some of the features in our new Accord. When, not if, it comes time to purchase our next vehicle, I look forward to have another great experience with Colonial Honda. I am very pleased with the dealership and the its superb service team!

aladd98

Jul 28, 2014

My husband & I had the privilege of meeting and working with Charlie. He was wonderful and very detailed from beginning to end. This was our first time purchasing anything from Colonial. The experience was wonderful and I would recommend Colonial and Charlie to anyone.

JP

Jul 26, 2014

Richard Miller of internet sales kept us abreast of inventory for about 2 weeks; and we rec'd the best price in town. It was easy and painless. This is the best Honda buying experience we have ever had. They also beat our interest rate we had found with the Credit Union so went with Honda Financing. We drove about 36 miles to get to this dealership but it is worth the ride. We would highly recommend this Honda dealership.

SISTER2COO

Jul 26, 2014

Richard Miller of internet sales kept us abreast of inventory for about 2 weeks; and we rec'd the best price in town. It was easy and painless. This is the best Honda buying experience we have ever had. They also beat our interest rate we had found with the Credit Union so went with Honda Financing. We drove about 36 miles to get to this dealership but it is worth the ride. We would highly recommend this Honda dealership.

mrsrowlan22

Jul 20, 2014

I came in looking to trade in my 2012 Civic for something bigger for my family. Initially we were looking at a used vehicle because I owed so much on my civic and wanted to stay within a specific monthly payment range. After everything was said and done..not ONLY did I get a bigger vehicle, but it was also a 2014!! Tom was soo understanding and made sure that I was beyond happy with my purchase. He listened to what models I liked, what color I wanted and matched everything to a T!! Thanks Tom for your marvelous service! I will forever be grateful!

sful5256

Jul 17, 2014

I had a great experience at Colonial honda and Maurice was very helpful and patient with me with buying my first car. I would truly recommend this dealer to my friends and family. I love my Honda and I want to again thank Maurice Studivent and Colonial Honda!!!

OneAcrd14chrome

Jul 10, 2014

Working with Charlie Jones was a pleasant experience. I met Charlie in October 2013 and since then he has kept in touch making me aware of sales events, what cars he had his inventory, what features were important to me on the Accord, etc. Charlie is a great asset to Colonial Honda. He's down-to-earth, personable, listens to the concerns of his customers, and is great at what he does. He's very knowledgeable about the Honda products and relays this information with confidence to his customers.I worked briefly with Todd, but he seemed to be a great guy, fair and honest. It was evident that he too is a valuable asset to Colonial Honda. Thanks guys and much success!

Tcra9190

Jul 9, 2014

This was a great experience especially since I'm a first time buyer. Tom and the rest of the staff I encountered, especially the manager, were all very warm and welcoming. They were understanding of my situation, and literally did everything to help me. Tom welcomed us when we first came to Colonial Honda. I was frustrated because I was looking for a particular vehicle in a particular price range but haven't been fortunate to find it. Just when I was giving up yet again, Tom did some research and found the perfect vehicle for my family. The process was painless and I was hugs and smiles when I left. A Big Thank You to everyone, this team is awesome!!!!!!!!!

Srini Mandadi

Jul 8, 2014

Thank you very much to Bill Stone for his time. One of the best and cool sales person i have worked with.

aerolyn1

Jul 6, 2014

Gary See and his team were amazing to work with. This was the first car that I had purchased on my own and they made the process painless. Gary gave me a great price on my Honda Accord and they worked with me on the trade in value of my existing car, thus resulting in what I set out the accomplish when I entered the dealership, to own a Honda!. The attention to customer service and detail was outstanding and is commendable. Thank you Gary for all your help.

goochlandterp

Jul 5, 2014

Our experience with Jimmy Monger was outstanding. He answered all of our questions, was patient as we worked through our business financing options and made us feel both welcome and appreciated when we came in to pick up our 2014 Pilot. Highly recommend Jimmy and Colonial Honda!

tevhn

Jul 5, 2014

Bill and his team at Colonial Honda were great. Bill gave me an outstanding price on my Honda Civic Hybrid and I had priced it out online and in-person elsewhere and I think my out-the-door price savings for the EXACT same car elsewhere was $1,876.78. Bill was extremely helpful and attentive as well as very responsive. I would recommend Bill and Colonial Honda.

robhawkeye1

Jul 4, 2014

Bill Stone and the others were very helpful and made everything easy in one-stop service. I am acquainted with the owner, Carter Myers, and he has a great operation there with real professionals.

deuces22va

Jul 3, 2014

My experience was great. I have bought my first car from Maurice in July 2001. He was great then and my family has been buying cars from him ever since. He is very knowledgeable in cars and sales. Rebekah was also great in explaining the extra coverage I was getting for my car. Overall a great experience and will be back for my next car purchase.

pipp2

Jul 2, 2014

Gary was great. He was very helpful in the car buying process. He gave us a great price and made the process as smooth as possible.

saspen71

Jul 1, 2014

I was a bit skeptical of making a purchase at one of those buy here pay here places for a used car, as my experience in the past has shown me that the majority of them buy pieces of crap, give them a mickey mouse paintjob, and then tack on a couple extra thousand for the price. What you get, is a lemon that breaks down a few weeks after you start buying it. I was initially going to get a car from a private seller who would have worked with me on payments with a certain amount down, but when my father went to see what he could get for a cash advance to help with that down payment, we again found ourselves back at square one. My father then suggested we go to Colonial Honda, which is where he had purchased his newest car. He had mentioned that he had a good experience with CH, and he asked for Walter by name, as he had already had some past dealings with him. Walter was great. He listened to what I said I wanted, then found something close enough. There was no pressure, and he seemed to genuinely care that I was going to be happy with my choice. After some working on the price and payment schedule, I was able to roll off the lot with a 2008 Chevy HHR, which I am thoroughly enjoying, and is also incidentally the newest and nicest looking ride I've ever had. Rebekah Clayton was informative about how the financing process worked, and got me set up with a warranty package that I could live with and afford. I left the compound feeling that I had no questions that weren't answered, and I felt that I had been well taken care of. If asked where one should go to look for a good vehicle, my natural response would be "Colonial Honda, of course. Ask for Walter Cooke."

asillis

Jul 1, 2014

Dedicated and honest salesman and dealership won my business Note: I was shopping for the highly sought after and rather limited production Accord Hybrid. I initially made contact with this dealership by way of their website and the "request and e-price feature". Within hours of submitting my request I had a quote from Jimmy Monger waiting in my inbox. Since the vehicle they had in stock was not in the color combination I was looking for I asked what Hybrid Accords they had coming through the pipeline. I was notified that coincidentally there happened to be a Touring-trim arriving later in the week in just the right color combination. I wasn't expecting them to take much off of the sale price since dealers I dealt with in Northern Virginia where I live either didn't have them in stock or weren't accepting (at least initially) to take anything off MSRP. I was very pleasantly surprised by their highly competitive offer that I decided to go ahead a put a deposit down on the car. Jimmy called me the following Monday to notify me that the car had come in. Since I live in Northern Virginia and didn't have anybody on that particular day to drive me down to Richmond, I inquired if he might be willing to pick me up at the Richmond Amtrak station if I took the train down to which he agreed immediately (it was the end of the month so they were trying to close as many sales as possible but I believe he would have done this regardless). Due to the inefficiencies of American train travel, I ended up making him wait in the parking lot for over 45 minutes. If he was annoyed by this he gave no visual cues of it and remained courteous and professional the whole way down to their dealership. When I arrived the closing process was quick and honest, they honored the price I had quoted online and were not too pushy with the sales of extended warranties and the like (I never like to make these purchases on the spot, I like to take some time to think them through outside the heat of the moment). Overall it was a real pleasure dealing with Jimmy for the purchase of my 2014 Accord Hybrid Touring. His professionalism, courteousness, honesty, and desire to go above and beyond exceeded my expectations of a car salesman. I sincerely recommend working Jimmy and the rest of the staff at Colonial Honda for your next car purchase.

Julia G

Jul 1, 2014

Great buying experience My recent purchase of a 2014 Honda CRV was a wonderful experience. Everyone from the sales associate (Wendy), to the manager to the woman who handled the paperwork was very friendly, knowledgeable and very helpful. I left with all my questions answered and with absolutely no buyer's remorse. Wendy was very professional, but more than that, I felt that she cared about my needs and getting me into the right car to meet my needs. I would gladly recommend Colonial Honda to anyone who is in the market for buying another car. I have already spoken to family members about this recent car buying experience. Keep up the great work. I have purchased many cars in the past, and I can honestly say that this was my best experience.

asillis

Jul 1, 2014

Note: I was shopping for the highly sought after and rather limited production Accord Hybrid. I initially made contact with this dealership by way of their website and the "request and e-price feature". Within hours of submitting my request I had a quote from Jimmy Monger waiting in my inbox. Since the vehicle they had in stock was not in the color combination I was looking for I asked what Hybrid Accords they had coming through the pipeline. I was notified that coincidentally there happened to be a Touring-trim arriving later in the week in just the right color combination. I wasn't expecting them to take much off of the sale price since dealers I dealt with in Northern Virginia where I live either didn't have them in stock or weren't accepting (at least initially) to take anything off MSRP. I was very pleasantly surprised by their highly competitive offer that I decided to go ahead a put a deposit down on the car. Jimmy called me the following Monday to notify me that the car had come in. Since I live in Northern Virginia and didn't have anybody on that particular day to drive me down to Richmond, I inquired if he might be willing to pick me up at the Richmond Amtrak station if I took the train down to which he agreed immediately (it was the end of the month so they were trying to close as many sales as possible but I believe he would have done this regardless). Due to the inefficiencies of American train travel, I ended up making him wait in the parking lot for over 45 minutes. If he was annoyed by this he gave no visual cues of it and remained courteous and professional the whole way down to their dealership.When I arrived the closing process was quick and honest, they honored the price I had quoted online and were not too pushy with the sales of extended warranties and the like (I never like to make these purchases on the spot, I like to take some time to think them through outside the heat of the moment). Overall it was a real pleasure dealing with Jimmy for the purchase of my 2014 Accord Hybrid Touring. His professionalism, courteousness, honesty, and desire to go above and beyond exceeded my expectations of a car salesman.I sincerely recommend working Jimmy and the rest of the staff at Colonial Honda for your next car purchase.

duffeecj

Jul 1, 2014

Charlie was great. He did not pressure us to make a decision or try to steer us to a particular model/trim. He showed us features we were unfamiliar with and was more than willing to let us take two different vehicles for a test drive. His personality was great and we were able to relax and build a comfortable relationship with him. When we had to wait on paperwork he held pleasant conversation with us which was nice.During our time in the building we overhead conversations of other customers with sales representatives and I felt we had a more relaxed experience with Charlie. I would say that if we had felt any pressure during the weekend we might not have purchased a vehicle. If I had friends in the area looking to purchase a Honda I would tell them to ask for Charlie at Colonial Honda.

jgaskins97

Jul 1, 2014

My recent purchase of a 2014 Honda CRV was a wonderful experience. Everyone from the sales associate, Wendy Sparks, to the manager to the woman who handled the paperwork was very friendly, knowledgeable and very helpful. I left with all my questions answered and with absolutely no buyer's remorse. Wendy was very professional, but more than that, I felt that she cared about my needs and getting me into the right car to meet my needs. I would gladly recommend Colonial Honda to anyone who is in the market for buying another car. I have already spoken to family members about this recent car buying experience.Keep up the great work. I have purchased many cars in the past, and I can honestly say that this was my best experience.

Hesitant to Purchase

Jun 27, 2014

Richard Miller at Colonial Honda My husband had convinced me that it was time to purchase a new car. I was very reluctant but finally agreed. We researched different makes and models and visited several different dealerships in the Richmond area and surrounding counties, which renewed my anxiety about making the purchase. And then we landed at Colonial Honda and we were very fortunate to have Richard Miller as our sales specialist. Richard was extremely knowledgeable about the Honda CR-V we were looking at and was excellent in explaining the features and advantages in each model. My husband and I have very hectic schedules and Richard was most accommodating - even meeting us at the dealership on his day off so that we could once again see the CR-V we were interested in and to make sure that we knew exactly how to operate all of the features. Richard was not pushy (I can't tolerate that) - he answered all of our questions and gave suggestions and allowed us to talk privately and make decisions. He had the car ready to drive off the lot when we arrived for possession. Richard made it a no-hassle, comfortable, fun experience. I know that we can contact him with any questions or concerns that we may have with regard to our new CR-V. It was indeed a pleasure to work with Richard and I would strongly recommend him to my friends and family.

jbishop3588

Jun 27, 2014

My husband had convinced me that it was time to purchase a new car. I was very reluctant but finally agreed. We researched different makes and models and visited several different dealerships in the Richmond area and surrounding counties, which renewed my anxiety about making the purchase. And then we landed at Colonial Honda and we were very fortunate to have Richard Miller as our sales specialist. Richard was extremely knowledgeable about the Honda CR-V we were looking at and was excellent in explaining the features and advantages in each model. My husband and I have very hectic schedules and Richard was most accommodating - even meeting us at the dealership on his day off so that we could once again see the CR-V we were interested in and to make sure that we knew exactly how to operate all of the features. Richard was not pushy (I can't tolerate that) - he answered all of our questions and gave suggestions and allowed us to talk privately and make decisions. He had the car ready to drive off the lot when we arrived for possession. Richard made it a no-hassle, comfortable, fun experience. I know that we can contact him with any questions or concerns that we may have with regard to our new CR-V.It was indeed a pleasure to work with Richard and I would strongly recommend him to my friends and family. Janet and Dale Bishop

martinspm

Jun 26, 2014

I am 62 years old and have bought several new cars throughout my lifetime. Normally It is a painful (negotiating and bickering with sales persons and sales managers) and time consuming process but Colonial Honda was different! Dealing with Wendy Sparks was a very pleasant experience. From the moment she introduced herself we never felt pressured or rushed into any decisions. Wendy was very knowledgeable about Hondas vehicles answering each and every question we had. The entire Colonial Honda staff was very courteous and professional. We would rate our car buying experience at Colonial Honda at five out of five stars!! Without a doubt we would return to Colonial Honda and look for Wendy if and when we decide to but another vehicle in the future. Thank you to all who assisted in our car buying experience!!!

Regis

Jun 25, 2014

Purchase of 2013 Toyota Sienna I had a positive experience purchasing a 2013 Toyota Sienna at Colonial Honda. From the beginning, my Internet Sales Manager, Jimmy Monger answered all the questions I had about this vehicle. Additionally, he was straight forward in regards to the price of the vehicle, sales tax, local business tax and dealer processing fee. The information he provided was extremely helpful in deciding whether to proceed with the vehicle purchase or not. Even after I told him that I would reconsider this vehicle purchase, he came back professionally and offered me a discount that helped seal the deal. Overall, I was very pleased with the positive experience that Colonial Honda afforded me in getting the vehicle I wanted. I would strongly recommend this dealer to anyone who is looking for straight forward answers, friendliness, professionalism and no pressure tactics. - Regis

emeryhousehold

Jun 25, 2014

I test drove several top-of-the-line SUVs (Honda, Toyota, Nissan) and was incredibly pleased with the Honda Pilot. We ended up buying a Touring fully loaded due to the smooth ride, heavy feel, accessory package and trim works. We have loved our new Touring and are so glad that we chose this vehicle.During the car buying process, Wendy Sparks was amazing to deal with! She was knowledgeable and easy to get along with. She made us feel comfortable as we looked at each of the Pilot models and was understanding when we told her that we wanted to drive several different brands. Upon purchase and delivery, Wendy helped us through the process and has followed up to see if we have any questions or need anything.Wendy, George and John (in Finance) were great to work with and we were pleased with the buying process.

RegisVega

Jun 25, 2014

I had a positive experience purchasing a 2013 Toyota Sienna at Colonial Honda. From the beginning, my Internet Sales Manager, Jimmy Monger answered all the questions I had about this vehicle. Additionally, he was straight forward in regards to the price of the vehicle, sales tax, local business tax and dealer processing fee. The information he provided was extremely helpful in deciding whether to proceed with the vehicle purchase or not. Even after I told him that I would reconsider this vehicle purchase, he came back professionally and offered me a discount that helped seal the deal. Overall, I was very pleased with the positive experience that Colonial Honda afforded me in getting the vehicle I wanted. I would strongly recommend this dealer to anyone who is looking for straight forward answers, friendliness, professionalism and no pressure tactics.- Regis

crm7aw

Jun 23, 2014

After having a bad customer service experience at another Richmond dealership, I came to Colonial Honda to buy a new Honda Accord and the sales staff that I worked were very professional and friendly. I got an excellent offer without having to jump through any hoops and the purchasing process was smooth and easy.

Bamarks79

Jun 20, 2014

The experience of buying a car was a first for me...and I am 35 years old. I have been fortunate that I have had jobs that provided me with a company car, been able to borrow a car from my parents in interim periods, or most recently had a father in law who was kind enough to bequeath us my mother in law's old vehicle. However it was time for my wife and I to take the plunge a get our first car. Check that, minivan. We are welcoming our third child into our family in September and a minivan just made the most sense, and the Honda Odyssey was exactly what we needed.Our search for the perfect vehicle began about 6 months ago when we found out my wife was pregnant. We knew we had time to research and pick the perfect vehicle for us, so I searched in most of my free time through cars.com, eBay, Auto Trader, and several other sites looking for "the one". It wasn't until recently that we had the resources available to us to make the purchase and we knew that time was of the essence. We live in SC and I commute to MD during the week to work. This gave us a 500 mile stretch of area to search. I found that the DC Metro area had the largest selection of Odysseys, but found out the hard way they had the worst customer service and willingness to make a deal. I contacted around 8 dealerships trying to make deals and even went to visit 3 in person hoping to drive off in an Odyssey, but it wasn't in the cards. They were - understandably so - in it for the bottom line and not the building of a lifetime customer relationship. Dealt with like a number, passed around like a rag doll, and every car sales trick and technique in the book was used to try to get me to purchase a vehicle for much more than I wanted to or was even necessary for them to make a good profit. Even telling them point blank "this is what I have for a car" didn't deter them. Several times I was laughed at, other times I was told "this isn't how it works" when in actuality I knew that it did and could work like that.When I thought all hope was lost I decided to look in one more area I drove through on my way home to SC, that area being Richmond, VA. There at Colonial Honda in Chester, VA I found "the one". It was a tad out of our price range, but I knew I had nothing to lose by stopping in to look at it, especially after the way my dealings had gone previously. I walked in to the dealership without an appointment during a very busy time for them. It was chance that I was paired with my new hero, sales consultant Charlie Jones. I had walked into the wrong end of the dealership so was passed over by several consultants that believed I was already being helped. When I went to inquire as to if there was someone I could speak with, Charlie and who I believe to be one of the sales managers were standing there. The sales manager asked Charlie to work with me to which his response was "I have an appointment coming in, but they're not here yet. I'll be glad to help." Had it not been for his late customer, I would not have left with he perfect vehicle for my family, and would not have had the extreme pleasure of working with and getting to know Charlie.Charlie was unlike any other car salesperson I had encountered in that he cared more about making sure I had what I wanted in a vehicle rather than making sure I left with any vehicle. Fortunately for both of us I knew what I wanted and I knew what I had to get what I wanted. After a short period of negotiations, Charlie and the sales team made it happen. Not once did I feel pressured. Not once did I feel like anything less than an equal. I was comfortable the entire time I was there and knew that I wasn't being taken advantage of.The feeling I had when leaving there in our new Certified 2012 Honda Odyssey EX-L was great! I left feeling like part of the Colonial Honda family and I hate that I do not live any closer so I could stop in occasionally just to say hello, because Charlie and the rest of the Colonial staff are definitely those type of people. When the time comes again to shop for a vehicle, new or used, I will begin my search with Colonial!

natalef

Jun 17, 2014

Efficient. Answered questions on the phone which was quite helpful given my crazy schedule and having kids. Great price. Friendly, not overbearing or pushy. Would recommend Jimmy to future car buyers. Also the woman (can't recall her name) who took care of the financial end was great. She explained things clearly and was patient in answering questions.

puneet1030

Jun 17, 2014

I would like to thank each one of you for helping me out that's why i got good car.Special thanks to Kia for all her help.Regards,Puneet

ssnaphade

Jun 14, 2014

Charlie explained the car features very well. Helped to understand the difference between various Grade of Honda Civic Sedan and guided all through very well. The dealer tried to give to the best price and matched with the corporate discount that was with True Value.Excellent work by the Sales team.

agwcfw

Jun 13, 2014

My experience with Colonial Honda was very good.Richard Miller was wonderful to work with. I had picked out the car I wanted on the internet. When I pushed the button that sent my request to dealers, Colonial Honda came back with the best offer for a base car. I was very happy with the offer. Richard contacted me over the internet,and we were able to set up a meeting. The offer was so good that I expected the offer to change whenI showed up in person. When I got there we did a test drive ("Get Acquainted Ride"). I was happy with the ride so I said I would takeone if he had the color I wanted. They only had a car with Navigationin my color. When I asked for the internet price I was able to get an extra $300off of the internet price if I took that car. As I really liked the higher priced car better, I took the deal. We then did the accessories that I wanted. I was very happy with the discount I was to given for these. I then purchased the car. The car was ready on the day and time I ask to pick it up.The closing process was easy with no pressure to add on other things. After the purchase, Richard spent a great deal of time helping us set upall of the electronic options and teaching us how to use them. We would highlyrecommend Richard and Colonial Honda to our friends.

LoisLane3

Jun 11, 2014

What a GREAT dealership!!!! We had visited another Honda dealership and was not HAPPY at all!! We were on the Colonial Honda lot at 9:45 pm and was greeted by a very friendly man. He stayed with us instead of going home and we looked at the choices. THANK GOD we returned to see Tom Farlow and purchased a CRV. WE LOVE IT!!!! He and the whole team made the process so easy and stress free. WHAT A GREAT GROUP OF PEOPLE!!!! This is our first Honda and I can tell you that for us there is only 1 dealership for us now and it is Colonial Honda!!! A BIG shout out to Tom and the GREAT group that is there. I am a teacher and I plan on telling all my co-workers of my experience and how AWESOME Tom is!!!!!! Sincerely,Lois Ebright

Rickcoleman

Jun 8, 2014

Charlie was very easy to work with. I was very impressed with Colonial Honda and the way they do business. I would definitely come back for my next car purchase. Until then, thank you Charlie.

R Colbert

Jun 7, 2014

I must say that my experience trading my CRV for an accord with Colonial Honda was awesome. Jimmy Monger, my sales person was great at organizing and planning my experience so that when I arrived to the dealership the car I chose had been picked out and Jimmy was ready to assist us. I ended up changing my mind on the car of choice which was not an issue in the end. I left the dealership that day with the car of my choice, warranties and an amazing deal that wouldn't have been possible anywhere else. I feel that everyone was understanding and went the extra mile to make it happen. I want to thank Jimmy personally for his time and dedication. He and his team at Colonial Honda went the extra mile for me. Thanks!

1rtucker

Jun 7, 2014

I must say that my experience trading my CRV for an accord with Colonial Honda was awesome. Jimmy Monger, my sales person was great at organizing and planning my experience so that when I arrived to the dealership the car I chose had been picked out and Jimmy was ready to assist us. I ended up changing my mind on the car of choice which was not an issue in the end. I left the dealership that day with the car of my choice, warranties and an amazing deal that wouldn't have been possible anywhere else. I feel that everyone was understanding and went the extra mile to make it happen.I want to thank Jimmy personally for his time and dedication. He and his team at Colonial Honda went the extra mile for me. Thanks!

NetVolley in Virginai

Jun 5, 2014

Honda Accord Purchase Overall the car purchase experience was very favorable. Maurice was very enjoyable to work with in selecting my car purchase. He was very knowledgable on the Honda brand. This is our 4th purchase from Colonial Honda. Their service department is awesome!

Netvolley

Jun 5, 2014

Overall the car purchase experience was very favorable. Maurice was very enjoyable to work with in selecting my car purchase. He was very knowledgable on the Honda brand. This is our 4th purchase from Colonial Honda.

qkskinner

Jun 3, 2014

We were pleased to get a good quality vehicle, and even more pleased that the Colonial Honda staff worked to meet us on a price within our budget.

SlimMega

Jun 3, 2014

Thank you for making the purchase of my 2014 Honda Accord a great car buying experience. The sale man and staff provided excellent customer services and I will refer my family and friends to colonial Honda!

Bobo

Jun 2, 2014

Our experience at Colonial Honda when we recently purchased our Fit was actually enjoyable (compared to shopping at other dealerships). Charlie Jones was the best to work with & super friendly. Immediately upon walking into the dealership he greeted us like old, trusted friends he really cared about. He listened to what we wanted, questions, concerns and was able to answer everything. Usually the paperwork is never ending, taking a lifetime to complete. This even seemed to breeze by much quicker with him. The financial end was handled quick as well. Charlie took the time to go over the the Fit with us, its features, how things work, etc. which made us comfortable driving it off the lot. Will we be back to Colonial Honda for our next vehicle purchase? You can bet on that. We will be asking for Charlie's assistance as well! He is our guy & friend now!

christuscowboy

Jun 2, 2014

My wife and I were in the market for a new vehicle and did alot of checking around prior at numerous dealerships within a 2 hour radius of our home in Lynchburg, Virginia. I was able to find a 2014 Honda CRV with Colonial Heights Honda dealership that was lowest price, the most options in terms of available inventory, and overall best value. This dealership also offers their customer an extended vehicle warranty of 7 years / 100,000 on the engine, transmission, and powertrain beyond the standard manufacturer's warranty. It should be noted that this was offered at no extra charge. Shortly after placing a request for information through TrueCar, Bill Stone contacted me by phone where I found him to be knowledgeable, professional, and was able to provide well informed answers to my various questions. No high pressure, no hidden fees, no unforseen charges, just a straight-up congenial business approach which was greatly appreciated on our part. Bill Stone not only assisted us on selecting a vehicle but also took the time to show us some of the options and acessories that could be added on the vehicle. Again no pressure just an informational presentation of the options. These options were competitively priced and we wound up also adding a nose guard and also an additional exterior/interior protection package since our new car purchase would be parked outdoors. In the end, the price we came to terms on was about $500.00 lower than what was actually quoted on the TrueCar site and it should be noted that the price that Colonial Heights Honda provided through the TrueCar site was the lowest price in a 2 hour radius of our home. Very happy with the deal we got and Bill Stone continues to maintain contact with us after the sale as well to make sure that we are happy with our purchase and to maintain the business relationship as well.

draleytnb

Jun 2, 2014

Our experience at Colonial Honda when we recently purchased our Fit was actually enjoyable (compared to shopping at other dealerships). Charlie Jones was the best to work with & super friendly. Immediately upon walking into the dealership he greeted us like old, trusted friends instead of like someone just trying to make a sale. Usually the paperwork is never ending, taking a lifetime to complete. This even seemed to breeze by much quicker with him. The financial end was handled quick as well. Charlie took the time to go over the the Fit with us, its features, how things work, etc. which made us comfortable driving it off the lot.Will we be back to Colonial Honda for our next vehicle purchase? You can bet on that. We will be asking for Charlie's assistance as well!

JustinCheng

Jun 2, 2014

Bought an accord coupe from Colonial Honda. I had talked to Marlon who very kindly helped me make an informed decision and work to get a price I was happy with.

Child Family

May 30, 2014

We had a great purchase experience at Colonial Honda yesterday in Richmond with salesman Glenn Seymour. My husband and I had been saving up for a used Honda Odyssey for about 5 years now (we are "Dave Ramsey" fans) because we knew our family would eventually expand. We had pinpointed a 2011 Odyssey Touring years ago as our goal to save for - so I had been sending questions asking about out-the-door pricing to a few dealerships up in Washington DC last week. Some of the gimmicky, manipulative responses my husband and I got back from DC over the phone (i.e. this one Dodge dealership: "Planning to buy Wednesday? Because we are transferring that Odyssey at the end of that day..but I'll hold it") made us roll our eyes. So fast forward, my husband and I ran some numbers on upcoming expenses (unexpected twins) and decided we couldn't afford a Touring after all. We would check out an 2011 Honda Odyssey EX-L RES (rear entertainment system) instead. I did a search and we decided to go test drive the one they had at Colonial Honda in Richmond, When we arrived everyone at Colonial Honda was friendly and courteous. They asked if we were being helped, if we wanted anything to drink, etc - multiple times. We were helped by Glenn Seymour who told us the car had been freshly washed and was right outside. Glenn was very helpful and respectful. He answered my husbands battery of questions about the CPO, the Warranty, things that had been replaced, and helped us figure out the bells and whistles as we explored the car. We never felt rushed. He seemed genuine, friendly, and was not pushy. The test-drive was relaxing and we never felt like anything he said was a gimmick or manipulation-tactic. We liked him. When we returned the dealership looked at my 14-year-old-car that we decided to have valued for trade last-minute. I don't remember the exact words used, but Glenn asked us what price we had in mind in order to buy the car today. And while we were hesitant and planning to look at at least one more EX-L before buying, or waiting until the 2015's arrived so all used prices would be lower -- Glenn ended up working with us until the deal was too good to walk away from. After that we worked with John in another room to sign the paperwork. John was upbeat, funny, but respectful of the fact we strictly didn't want to finance and not pushy (a huge relief). John was also patient while we sat there reading all the fine print for 30 minutes, and answered any questions we had to our satisfaction. Our whole car buying experience exceeded our expectations. The next day I drove back down to Richmond to drop off my Nissan's title and get the stalling Odyssey's lift-gate serviced (which we had talked about before purchase that was covered by warranty.) But there was also another small issue. Thirty minutes after purchase the day before when my husband turned his key in the ignition, the Odyssey's key bent and started to come apart. There had been a small crack in the keys casing. (My husband and I suspect that the previous owners had damaged the key before trade-in). We were sure feeling glad we had bought a CPO and had a warranty at that point, and we called Glenn to tell him about it. He said they would take care of us. When I brought in the key Glenn took it back to the service department and when he returned said they were giving us an entirely new key that was being programmed now. What a relief! This was a huge investment for our family, as we plan to hold on to this Odyssey for at least 10 years - if they had just 'glued' it back together I am not sure it would have lasted. When all the servicing was done I found out in passing by the cashier the key was not covered by warranty, but Glenn had covered it. The key was replaced at no cost to us, and my husband and I are thankful that had a critical point where the dealership had no legal obligation to cover the key - and could have burned us - that they chose to take care of us instead.

childfamily

May 30, 2014

We had a great purchase experience at Colonial Honda yesterday in Richmond with salesman Glenn Seymore.My husband and I had been saving up for a used Honda Odyssey for about 5 years now (we are "Dave Ramsey" fans) because we knew our family would eventually expand. We had pinpointed a 2011 Odyssey Touring years ago as our goal to save for - so I had been sending questions asking about out-the-door pricing to a few dealerships up in Washington DC last week. Some of the gimmicky, manipulative responses my husband and I got back from some dealers in Washington DC about test-driving Wednesday were enough to make us want to give up purchasing a car altogether (Specifically this one Dodge dealership who had an Odyssey told us "Several people are looking at this car", followed by, a day later, from the same guy "Well, are you planning to buy? Because we are going to transfer this Odyssey at the end of Wednesday if you don't buy it"). But.. I had done my research and read somewhere randomly that particular Odyssey had been sitting at that Dodge dealership for 77 days, so at this point I was rolling my eyes. The outlook for not being annoyed while searching for a minivan was not looking good.So fast forward, my husband and I ran some numbers on upcoming expenses (unexpected twins) and decided we couldn't afford a Touring after all. We would check out an 2011 Honda Odyssey EX-L RES (rear entertainment system) instead. I did a search and we decided to go test drive the one they had at Colonial Honda in Richmond. The drive was easier than DC, the car was certified pre-owned, and the dealership review on cars.com was something like 4.8/5 stars. Our goal was to test drive the van for the first time (My mom's 2006 Odyssey's brakes were always a bit on the squishy side), and see if we could live with that trim model (no navigation). We called and they had the car still available.When we arrived everyone at Colonial Honda was friendly and courteous. They asked if we were being helped, if we wanted anything to drink, etc - multiple times. We were helped by Glenn Seymour who told us the car had been freshly washed and was right outside. Glenn was very helpful and respectful. He answered my husbands battery of questions about the CPO, the Warranty, things that had been replaced, and helped us figure out the bells and whistles as we explored the car. We never felt rushed. He seemed genuine, friendly, and was not pushy. The test-drive was relaxing and we never felt like anything he said was a gimmick or manipulation-tactic. We liked him. When we returned the dealership looked at my 14-year-old-car that we decided to have valued for trade last-minute. I don't remember the exact words used, but Glenn asked us what price we had in mind in order to buy the car today. And while we were hesitant and planning to look at at least one more EX-L before buying, or waiting until the 2015's arrived so all used prices would be lower -- Glenn ended up working with us until the deal was too good to walk away from. After that we worked with John in another room to sign the paperwork. John was upbeat, funny, but respectful of the fact we strictly didn't want to finance and not pushy (a huge relief). John was also patient while we sat there reading all the fine print for 30 minutes, and answered any questions we had to our satisfaction. Our whole car buying experience exceeded our expectations.The next day I drove back down to Richmond to drop off my Nissan's title and get the stalling Odyssey's lift-gate serviced (which we had talked about before purchase that was covered by warranty.) But there was also another small issue. Thirty minutes after purchase the day before when my husband turned his key in the ignition, the Odyssey's key bent and started to come apart. There had been a small crack in the keys casing. (My husband and I suspect that the previous owners had damaged the key before trade-in). We were sure feeling glad we had bought a CPO and had a warranty at that point, and we called Glenn to tell him about it. He said they would take care of us. When I brought in the key Glenn took it back to the service department and when he returned said they were giving us an entirely new key that was being programmed now. What a relief! This was a huge investment for our family, as we plan to hold on to this Odyssey for at least 10 years - if they had just 'glued' it back together I am not sure it would have lasted. When all the servicing was done I found out in passing by the cashier the key was not covered by warranty, but Glenn had covered it. The key was replaced at no cost to us, and my husband and I are thankful that had a critical point where the dealership had no legal obligation to cover the key - and could have burned us - that they chose to take care of us instead.We will be recommending Colonial Honda and Glenn to our Honda-loving friends, and would buy here again.Thank you,Child Family

LBM

May 29, 2014

Jimmy Monger provided concise, quick responses to all my inquires whether by telephone, email, or in person. He listened to all my must haves and helped me narrow my choices down. Even though I brought a new Honda Accord, Jimmy showed me a very nice used Accord as it had most of my must haves, therefore offering me more choices. I never felt he was pushing me toward any car but listening intently to what I wanted and then showing me options. Jimmy also knew we were looking at another brand of car and handled this very professionally never emphasizing how much better the Honda brand was - he let the car, its advantages, and the dealership speak for itself. I felt the "deal" was handled very quickly, fairly, and very amiable to both myself and Honda. I highly recommend Jimmy Monger.

RVAHondaBuyer31

May 29, 2014

From receiving a internet quote to walking out the door with my Honda, I had a great experience with Honda. Car buying is about the price but it is also about the service and respect you receive as the customer and Colonial Honda was top notch on all accounts. They dealt with me fairly, respectably, and with no hidden charges, gimmicks, or other pains of car buying. They answered all my questions, didn't push anything more than requested, and went above and beyond in helping me make a decision on my new car. Even though they didn't have it in stock, Richard personally drove to pick up my new car and have it ready for me as soon as possible. I couldn't have asked for more out of this car buy experience. Buying a new car can be quite an undertaking but Colonial Honda defiantly makes the process alot better.

hbmiller1

May 29, 2014

Jimmy Monger provided concise, quick responses to all my inquires whether by telephone, email, or in person. He listened to all my must haves and helped me narrow my choices down. Even though I brought a new Honda Accord, Jimmy showed me a very nice used Accord as it had most of my must haves, therefore offering me more choices. I never felt he was pushing me toward any car but listening intently to what I wanted and then showing me options. Jimmy also knew we were looking at another brand of car and handled this very professionally never emphasizing how much better the Honda brand was - he let the car, its advantages, and the dealership speak for itself. I felt the "deal" was handled very quickly, fairly, and very amiable to both myself and Honda. I highly recommend Jimmy Monger.

jaylww

May 29, 2014

From receiving a internet quote to walking out the door with my Honda, I had a great experience with Honda. Car buying is about the price but it is also about the service and respect you receive as the customer and Colonial Honda was top notch on all accounts. They dealt with me fairly, respectably, and with no hidden charges, gimmicks, or other pains of car buying. They answered all my questions, didn't push anything more than requested, and went above and beyond in helping me make a decision on my new car. Even though they didn't have it in stock, Richard personally drove to pick up my new car and have it ready for me as soon as possible. I couldn't have asked for more out of this car buy experience. Buying a new car can be quite an undertaking but Colonial Honda defiantly makes the process alot better.

jedavissr

May 29, 2014

Im a conscientious shopper always looking for the extra value in every dollar spent. All cars are the same and are not distinguished by a dealership. What you are actually buying is a business relationship where it will be serviced and maintained to bring you maximum return on that investment for the useful life of that vehicle. Colonial not only offers a superior sales team but all the services required to get you into the vehicle along with a pain free sales experience. I didnt make a single trip to the dealership until the deal was ready for signature and final execution. The extra coverage on the power train warranty was sufficient to get me interested in Colonial and they accepted my initial offer (no haggling) on the vehicle without the normal 5-6 pretend meetings in the backroom with the sales manager to sell your last offer. Save your gas, time, and money and call Jimmy Monger at Colonial Honda.

Honda Fan!

May 27, 2014

I started looking for a Honda vehicle. After visiting 2 Honda dealerships I was ready ro give up on buying a Honda Vehicle. I contacted Colonial Heights Honda and was given the best quote on a new vehicle. By this time we had an idea of the vehicle we were looking for. Richard was very friendly, knowledgeable and patient. He sold us on the first vehicle he showed us, he sold us by showing us the features of this vehicle. No one else had done that. What else can I say, I was treated with respect and patience, something that no one else had. I am happy with my purchase and will recommend your dealership anytime. Very satisfied with my buying experience. Thank you all!!!

lima1964

May 27, 2014

I started looking for a Honda vehicle. After visiting 2 Honda dealerships I was ready ro give up on buying a Honda Vehicle. I contacted Colonial Heights Honda and was given the best quote on a new vehicle. By this time we had an idea of the vehicle we were looking for. Richard was very friendly, knowledgeable and patient. He sold us on the first vehicle he showed us, he sold us by showing us the features of this vehicle. No one else had done that.What else can I say, I was treated with respect and patience, something that no one else had.I am happy with my purchase and will recommend your dealership anytime.Very satisfied with my buying experience. Thank you all!!!

jamesearl

May 26, 2014

A new car purchase has never been a pleasant experience for me. However, this time, Gordon Winfield made this a pleasant experience. Did not pressure us and met our negotiated price. Will return to see Gordon for future purchases.

jacstokes

May 24, 2014

been do alot of dealers in my life time bought 6 to7 new cars,never been so relax and nonpressure and comfortable at colonial honda.Great job WendySarks and the entire team.thanks jimmy monger also and the hard work to get us finance.i also like to say you all have somthing special there with the way you operate at colonial honda.Great Job Sincerly Jack Stokes

Brockco

May 21, 2014

I am 21 years old and when buying a car have never been treated with more respect. If you aren't going to colonial honda and dealing with Charlie then you aren't making the best decision possible. Great service, great personnel, and overall great experience. Bought my last 3 cars here and will continue to do so!

philiprainey

May 21, 2014

Dear Colonial Honda, I would like to take a moment to express my thanks and appreciation to Colonial Honda for the superior experience we had during our recent purchase of our new 2011 Honda Accord. I would also like to ensure that I bring to the attention of the Management that the salesperson who took care of us, Maurice Studivant, is an outstanding salesperson. This is the second time we have purchased from your dealership, and Maurice was the salesperson who took care of us during our first purchase as well. The way he took care of us and worked to ensure all our needs were met and all our questions were answered was the primary reason we decided to come back to Colonial Honda for our most recent purchase. Of course the quality of Honda also contributed to our decision. I sincerely hope that the Management at Colonial Honda recognizes how great a salesperson Maurice is and how much he cares and how hard he works for his clients. Please express my thanks to him. I think I'll probably be back to buy my next car from him one day in the not too distant future.Sincerely,Philip Rainey

weez

May 21, 2014

The service I received at Colonial Honda was great. I came just to look at the Hondas and puchased it the same day. Gary See did some of the paper work and the next day I came to pick up the car and Richard Miller had the car ready for me and completed the sale. Richard took the time to sit in the new car with me and explain some of the features and program some of them. I was very satisified with the friendly service I received. I will surely recommend those 2 salesmen and Colonial Honda to family & friends. I also was pleased with the finance dept (I think it was Rebekah Clayton ) as she explained all the details pertaining to the papers that I had to sign. Purchasing this new car was a very pleasant experience !!

racraig1

May 19, 2014

I searched for a deal on a new Honda through Truecar.com and Colonial Honda was one of two companies that came out of the search. At the same time, I was also pursuing an offer from a more local dealer where a relative of mine worked and was working with one of their sales staff to come up with an offer.The Internet Sales Manager at Colonial Honda sent me an e-mail follow-up to let me know they were interested in helping me and to advise me that a sales rep would be reaching out to talk with me. The next day, Gary See contacted me (as promised) and a friendly dialogue ensued as Gary made note of the things I was interested in having in a new car. Subsequent calls were always well timed, with a good update on his progress and casually narrowing down my list of 'must haves.' The offer to deliver a car to test drive was a surprise. Not that I expected to take Gary up on the offer, but that he was genuinely willing to do that. Since I needed to get an appraisal from the dealer on my car anyway, I thought it best to visit the dealer and test drive while they completed the appraisal on my existing vehicle. The greeting I received from everyone was great. I honestly expected to have the 'deal' handed off to another sales person, (thinking one person brought in the lead and someone else closed on the deal), but I was pleasantly surprised that I got to complete the entire deal with Gary. He is the person who first established the relationship with me as a customer and it was only right for him to finish the sale.Everything continued to run smoothly all the way from finalizing the options I wanted through financing and ultimately driving off the lot with my new vehicle. But it is important to share a couple of observations and notes.First, the 'other' truecar.com dealer that was competing with Colonial sent me a few e-mails with an invitation to call if I was interested but never once called me or indicated they planned to call. They even went so far as to send me a link to a credit application, which I found a little premature. We hadn't even narrowed down what I might be purchasing or that I would be buying from them.Second, I could not have asked for a friendlier, more attentive sales representative than what I found in Gary. Always listened to me, never did a hard sell to pressure me into something more expensive. He actually heard me tell him that one of the reasons I was looking at the Civic was to help reduce expenses, so staying away from trying to get me to buy something more expensive was a good move not to make. We had just bought a new Honda Accord EX-L so there was no need to go the path of more luxurious.Third, I felt welcomed and appreciated. I wasn't buying top of the line, but I was buying something that was important to me which seemed to be the only thing that mattered to everyone. Everyone was considerate of the time it takes to buy/lease a new vehicle. The offer to bundle all the extras that I selected that had to be done to the vehicle and to do it in a later appointment was appreciated. Adding to that Gary's offer to pick up my car at my home and return it when everything was finished was hugely appreciated. I live 40 minutes from the dealership and taking the time out to coordinate the service with work would have been stressful.Finally, finance gave excellent advice about additional services available which helped me discern between what I should choose when leasing versus buying the vehicle. This was in addition to the fact that he was a pretty friendly guy himself and I always felt at ease through all the 'paper signing' ritual.The entire deal was a package of pleasure. The usual pain of decisions about which car, what options and how to finance that one expects never surfaced. You have a great team working at Colonial Honda and I hope you know how fortunate you are as a company and as a dealership.Thank you Gary and all!RandyP.S., The 'other' dealer that was working on an offer - never made one ....

seniorgal

May 19, 2014

Knowing I'm planning long distance driving around Virginia this summer, I had to replace my 1998 228,000 mile Honda Civic.Sifting through reviews, ratings and contacting dealerships was intense. Finally getting a Prius became my goal despite at least two sales men dissuading me from a hybrid because of the $5000 battery replacement/ labor costs.Fortunately, word of mouth led me to the Carter Myers Automotive group. I experienced professional, non-pushy sales people.It hasn't been a week yet of driving the Prius, but it's a leap forward n comfort and complexity. I hope to own it problem free for at leasteight years.

terpanator

May 19, 2014

If you are looking for someone that is personable and not the normal salesperson then Robert is your person. Robert was so helpful throughout the sales process and was the reason I bought the car. Robert was not overbearing and was rather friendly during the process, qualities that I value while buying a vehicle. Thanks for making the car buying process enjoyable.

Chsnme713

May 17, 2014

I enjoyed working with Kia, she was very personable and helpful. She was not one of those too "pushy" sales people that i have dealt with before and a lot of people appreciate that. Rebekah was awesome and helped us get in and out after purchasing TWO vehicles, and helped us understand the process, warranty, etc. They both made our experience great!

reddynkl

May 15, 2014

Had to buy a car and was in hurry. Looked it up online, called them, agreed on price, went there to do a test drive everything was great, completed the paperwork and returned home with car. All this happened in less than 8 hours. Right on ..way to go dealer and so does Bill Stone and Kenny. Thank you.

Shana

May 12, 2014

HORRIBLE! I purchased a 2007 Toyota Camry from this place and before my 1 year warranty was up, I was having engine problems. Not to mention I had to bring my car to the service department about 5 times for a sensor to be replaced and three out of the five times it just sat there without even being looked at! Maurice Studivant was my sales person and I'd advise not to deal with him. He made many false promises to me and I didn't appreciate it! My car had to be serviced next door at Priority Toyota. They treated me SUPERB and I didn't even purchase my vehicle from them! I will never associate with Colonial Honda ever again in LIFE! And I'd advise whoever is reading this not to either! Priority Toyota has just earned a loyal customer. They are the perfect example of how a business should be ran and how a customer should be treated!

Shana

May 12, 2014

HORRIBLE! I purchased a 2007 Toyota Camry from this place and before my 1 year warranty was up, I was having engine problems. Not to mention I had to bring my car to the service department about 5 times for a sensor to be replaced and three out of the five times it just sat there without even being looked at! Maurice Studivant was my sales person and I'd advise not to deal with him. He made many false promises to me and I didn't appreciate it! My car had to be serviced next door at Priority Toyota. They treated me SUPERB and I didn't even purchase my vehicle from them! I will never associate with Colonial Honda ever again in LIFE! And I'd advise whoever is reading this not to either! Priority Toyota has just earned a loyal customer. They are the perfect example of how a business should be ran and how a customer should be treated!

AMDempsey

May 7, 2014

I recently moved to the Richmond area (from Charlottesville). In Charlottesville the Carter Myers family, through their Volvo and other dealerships, have a long history of support for organizations that mean a lot to me such as the Albemarle County Sheriff's Office Foundation and the UVA Children's Hospital. For this reason, I made an effort to support their organization by looking for a car at their Richmond area dealerships. It turned out a Honda CRV was the best new car for me. I needed a lot of assistance throughout the search and purchase, as I owned my 2000 Saab 93 almost 15 years! Bill Stone was a wonderful partner. Bill was honest and straight-forward. He answered my specific questions regarding the strengths and weaknesses of each car we discussed. I had done my homework by reading Consumer Reports, so I did ask questions comparing several competitors. He took me out for a test drive in several different Honda vehicles. He was wonderful to work with and I would highly recommend him to my family and friends. In fact, everyone at the dealtership was delightful. I visited several times and was always greeted with a smile, a handshake, and an offer for refreshments. By the second visit, all I met greeted me by name. The dealership was clean, attractive, and comfortable. I love my new car and believe I have Bill and his colleagues at Colonial Honda to thank for it.

AMDempsey

May 7, 2014

I recently moved to the Richmond area (from Charlottesville). In Charlottesville the Carter Myers family, through their Volvo and other dealerships, have a long history of support for organizations that mean a lot to me such as the Albemarle County Sheriff's Office Foundation and the UVA Children's Hospital. For this reason, I made an effort to support their organization by looking for a car at their Richmond area dealerships. It turned out a Honda CRV was the best new car for me. I needed a lot of assistance throughout the search and purchase, as I owned my 2000 Saab 93 almost 15 years! Bill Stone was a wonderful partner. Bill was honest and straight-forward. He answered my specific questions regarding the strengths and weaknesses of each car we discussed. I had done my homework by reading Consumer Reports, so I did ask questions comparing several competitors. He took me out for a test drive in several different Honda vehicles. He was wonderful to work with and I would highly recommend him to my family and friends. In fact, everyone at the dealtership was delightful. I visited several times and was always greeted with a smile, a handshake, and an offer for refreshments. By the second visit, all I met greeted me by name. The dealership was clean, attractive, and comfortable. I love my new car and believe I have Bill and his colleagues at Colonial Honda to thank for it.

abulifant

May 6, 2014

This is our 2nd vehicle purchase from this dealership. Everyone was friendly, professional and attentive. Best experience in buying a car, there was no high pressure sales. We took all day to even decide on buying our Pilot and with the price negotiation; we also went back and forth with if we were doing money down or just trade a car in or both trying to find the best monthly payment for us. Our sales person never once became frustrated or irritated with us; but remained just as friendly and professional with us even when we were there an hour after closing. Also, if they couldn't answer a question about the vehicle, they did not make up an answer; but was honest and said I don't know but then immediately went and found or researched the answer. We really can't say enough good things about this place. We highly recommend stopping in and talking to Bridget Dougherty for your next car purchase.

ambersjackson

May 6, 2014

I purchased a new Honda Pilot from Kia Young on May 2nd. This is my third vehicle from Colonial Honda and every experience has been a pleasurable one! Buying a car is an anxiety producing experience, however I felt each person had my best interest in mind. My overall experience was great!

stdenny

May 4, 2014

I purchased a 2014 Honda Accord yesterday at Colonial Honda. My salesman was Gary See. He was extremely personable and informative. I particularly appreciated the fact that he was very patient with me and not in any way "pushy". He made me feel as if I was his only customer, and that he would make sure I was satisfied with my decisions. I would not hesitate to recommend him to anyone interested in buying a Honda. I feel as if I can call on him with any questions I might have in the future, and that he will continue to take care of me.

KW

May 3, 2014

Outstanding Buying Experience !!!! My recent buying experience with Colonial Honda, and my sales person Richard Miller, has been nothing less than GREAT! About a year ago he helped my daughter with her car purchase, that buying experience was very pleasant and now I need a vehicle. In April 2014 I contacted Richard to see a Honda Ridgeline. He didnt have the Ridgeline Sport that I was looking for but in less than 48 hours he found one in the exact color I wanted and the price he quoted me was so low that my wife and I didnt even think to try and negotiate it for less! Im now the proud owner of a 2014 Honda Ridgeline Sport and received an extremely fair trade-in on my old truck. My experience with Richard and everyone at Colonial Honda has been extremely pleasurable; sales, financing, service, and so on. There were no high pressure tactics used and Richard made certain I was informed and understood every aspect of the deal. He also reviewed all controls and features of the Ridgeline and continues to maintain contact with me. I HIGHLY RECOMMEND Colonial Honda and Richard Miller for your next auto purchase!

carbuyer323

May 2, 2014

My recent buying experience with Colonial Honda, and my sales person Richard Miller, has been nothing less than GREAT! About a year ago he helped my daughter with her car purchase, that buying experience was very pleasant and now I need a vehicle.In April 2014 I contacted Richard to see a Honda Ridgeline. He didnt have the Ridgeline Sport that I was looking for but in less than 48 hours he found one in the exact color I wanted and the price he quoted me was so low that my wife and I didnt even think to try and negotiate it for less! Im now the proud owner of a 2014 Honda Ridgeline Sport and received an extremely fair trade-in on my old truck. My experience with Richard and everyone at Colonial Honda has been extremely pleasurable; sales, financing, service, and so on. There were no high pressure tactics used and Richard made certain I was informed and understood every aspect of the deal. He also reviewed all controls and features of the Ridgeline and continues to maintain contact with me.I HIGHLY RECOMMEND Colonial Honda and Richard Miller for your next auto purchase!

drtuason

May 2, 2014

I have worked with Chad Ritenour since I purchased my 2008 Honda Accord. I can share with you that he provided me with excellent and professional service. He was always willing to accomodate my schedule, assist me in crisis- and be honest as far as the needed service without the feeling that one is being robbed. He also helped us out on my daughters 2002 Honda Element which we kept until 2012 and kept running well until it was replaced with a CRV. I do not have any desire to go to any delalership as I have the best in town.Thank you CHAD...Thank you Colonial HondaDr. Tuason

DR. TUASON

May 1, 2014

I have worked with Chad Ritenour since I purchased my 2008 Honda Accord. I can share with you that he provided me with excellent and professional service. He was always willing to accomodate my schedule, assist me in crisis- and be honest as far as the needed service without the feeling that one is being robbed. He also helped us out on my daughters 2002 Honda Element which we kept until 2012 and kept running well until it was replaced with a CRV. I do not have any desire to go to any delalership as I have the best in town. Thank you CHAD...Thank you Colonial Honda Dr. Tuason

Parker512

May 1, 2014

I previously purchased a Honda from Colonial in 2007 and it has been the best van ever. I was in the market and contacted a couple of dealers via the net to see about buying the new Honda Odyssey Elite 2014. Jimmy contacted me very quickly by email and phone and the relationship began. My experience at Colonial and it's staff, Jimmy and John in particular was outstanding and I would highly recommend Colonial Honda and Jimmy to everyone who might ask me about buying a Honda product. While it's not the closest dealer to me it's always been outstanding. Thanks Jimmy for your help and making the experience easy!

Raleigh,Halifax

May 1, 2014

Prior to this purchase I bought new in 1970,73,76,78 and 1998. Everything else was used. I don't like haggling and I don't like making payments. I called 4 Honda dealers.Started getting the tricks of the trade from 3 of them. Telephone tag and different packages. I knew what I wanted in the car so I told each dealer/salesman, give me your best price for what I have to write the check for when the deal is done. Two dealers/salesman took 2 days, one dealer/salesman called me 3 times in one day. Richard Miller called me back in about 30 minutes and we made a deal. He beat the socks off those local dealers near me and made it short and sweet. Richard listened to what I had said and did what I asked. It's that simple. He picked up on the type of person I am and made it pleasant. I like that! I'll certainly spread the word to folks in my area and give them Richard Millers name. I've always dreaded buying a new car or truck but I'll have to say this was a good experience and left feeling pleased. Thanks Richard.

parker512

May 1, 2014

I previously purchased a Honda from Colonial in 2007 and it has been the best van ever. I was in the market and contacted a couple of dealers via the net to see about buying the new Honda Odyssey Elite 2014. Jimmy contacted me very quickly by email and phone and the relationship began. My experience at Colonial and it's staff, Jimmy and John in particular was outstanding and I would highly recommend Colonial Honda and Jimmy to everyone who might ask me about buying a Honda product. While it's not the closest dealer to me it's always been outstanding. Thanks Jimmy for your help and making the experience easy!

rmdeutz

Apr 30, 2014

Prior to this purchase I bought new in 1970,73,76,78 and 1998. Everything else was used. I don't like haggling and I don't like making payments. I called 4 Honda dealers.Started getting the tricks of the trade from 3 of them. Telephone tag and different packages. I knew what I wanted in the car so I told each dealer/salesman, give me your best price for what I have to write the check for when the deal is done. Two dealers/salesman took 2 days, one dealer/salesman called me 3 times in one day. Richard Miller called me back in about 30 minutes and we made a deal. He beat the socks off those local dealers near me and made it short and sweet. Richard listened to what I had said and did what I asked. It's that simple. He picked up on the type of person I am and made it pleasant. I like that! I'll certainly spread the word to folks in my area and give them Richard Millers name. I've always dreaded buying a new car or truck but I'll have to say this was a good experience and left feeling pleased. Thanks Richard.Raleigh MoorefieldHalifax Va.

Cgravely77

Apr 30, 2014

The car buying experience at Colonial Honda was amazing. Friendly staff and was extremely helpful after the sale. I would highly recommend Colonial Honda. The internet team met all of my needs and made the car buying experience painless and exciting! Jimmy and Bill were top notch!

Elaine and Lloyd C

Apr 30, 2014

Looked everywhere for a Toyota Sienna used van and found it My husband and I had searched a number of dealerships from Fredericksburg to Gloucester looking for a good used van and found the perfect Toyota Sienna used van here. My husband had a bad experience with Royal Chevrolet ,salesman Ron Carter and was unsure of purchasing a vehicle period . Royal Chevrolet left a bad taste in his mouth but Bill Stone and Gary See made our car buying experience enjoyable and worth while . The van came with a DVD entertainment system and Bill Stone and Gary See found out it did not work and Colonial Honda paid for the installation of a new DVD player done by Audio Express and my husband and I are pleased.. It was done today and I can hardly wait to look at a movie. Gives me a reason to sit in the back seat.!! Can not wait to go to Disney in August in the van! Looking forward to the trip!! Bill Stone and Gary See!! you guys are the greatest!! Yes I would purchase another vehicle from Colonial Honda. This is a great dealership.

carforgolf

Apr 29, 2014

Searching the internet Colonial Honda had the vehicle in stock i was interested in. Colonial sent an offer and followed up. During the follow up process Colonial was made aware of a written offer that was more competitive. Within a short period of time Colonial Honda was able to become competitive and a deal was able to be made. Since I had already sold a vehicle and Colonial was about 1 hour away I requested if Colonial could pick me up at the Amtrak station. Colonial went 1 step better. The salesman I was working with, Richard Miller, agreed to pick me up at my home, about 1 hour drive each way. This as the saying goes "closed the deal"Upon arriving at Colonial I noticed a number of things immediately 1) the friendliness of the employees. Everyone you passed said Hi or as they say in Virginia "Hey" 2) the cleanliness of the showroom....from the floors to the lighting to the openness. 3) the service area had windows and looking in the technician work areas were all neat and clean. I would recommend anyone who is considering purchasing a Honda to give Colonial an opportunity to earn your business.

cdoval

Apr 29, 2014

On the main Honda website (honda.com) you can request quotes from any particular dealership. Although tedious I requested quoted from all dealerships in central Virginia for a red manual CR-Z. Richard was amongst the first to respond, but most importantly with a price that was hands down a great deal and lower than any competitor. While I began to receive quotes from other dealerships they all paled in comparison, and began using his quote to try to get a better deal at other dealerships. While the other dealerships did come down in price in some regard it was an overall negative experience negotiating a sale price with all of Colonial Honda's competitors, particularly Mechanicsville. Richard at Colonial gave me an upfront great deal and we negotiated for him to buyout the remaining I owed on my previous car that I was trading in. I did find that the management that Richard had to confirm details with were trying to cut corners as much as possible, which was annoying. My trade-in was valued at 4800, they could sell it for 6000+ and I owed 5400. Dealing with management to buyout my car was a tad annoying and I can see a weaker negotiator just taking the 4800. They ultimately did buyout my trade-in from me after arbitrary incremental amounts. 200-400 at a time. It was the only negative experience I had. Richard Miller on the other hand was perhaps one of the easiest salesmen I have had the pleasure to work with. I am an attorney and law professor, I have had a great deal of experience dealing with pushy, unprofessional and undeserving business partners. If I needed to buy another car and Richard moved to another dealership, I would contact him first to see what he could do for me. Colonial Honda was fantastic other than that one brief moment which I would hope not put a bad taste in anyone's mouth.

elaine3720

Apr 29, 2014

My husband and I had searched a number of dealerships from Fredericksburg to Gloucester looking for a good used van and found the perfect Toyota Sienna used van here. My husband had a bad experience with Royal Chevrolet ,salesman Ron Carter and was unsure of purchasing a vehicle period . Royal Chevrolet left a bad taste in his mouth but Bill Stone and Gary See made our car buying experience enjoyable and worth while . The van came with a DVD entertainment system and Bill Stone and Gary See found out it did not work and Colonial Honda paid for the installation of a new DVD player done by Audio Express and my husband and I are pleased.. It was done today and I can hardly wait to look at a movie. Gives me a reason to sit in the back seat.!! Can not wait to go to Disney in August in the van! Looking forward to the trip!! Bill Stone and Gary See!! you guys are the greatest!! Yes I would purchase another vehicle from Colonial Honda. This is a great dealership.

Bayloram

Apr 28, 2014

I came to the dealership just to browse and see what my options were however, I was given an offer that I couldn't walk away from. I am very pleased with the service I was provided by Marlon Nichols. He was very professional and really worked hard to give me a really good deal. I walked away with a beautiful new car and at a great price.

rjwclayton

Apr 28, 2014

Ms. Sparks is very knowledgeable of all Honda has to offer. She is a very personable person which makes it easy to develop a rapport with her. She went above and beyond to make my car buying experience a good one.

D Patterson

Apr 24, 2014

As an owner of a 2002 Honda Accord, the decision was made to past the older model to my daughter and purchase a newer model Accord. My family visited a local Honda dealership seeking a low mileage, well-kept newer model Honda. We were disappointed with the customer service and the available selection. Therefore, my husband and I began to look on the internet and located the ideal vehicle at Colonial Honda. Upon our arrival, Walter Cooke greeted us with a friendly smile and immediately listened to the list of options that were required on the New Accord. Mr. Walter located the vehicle and explained the features from beginning to end (very knowledgeable). After the road test, I knew that I would be purchasing the vehicle. That day, I became the proud owner of a new 2012 Honda Accord and extremely pleased with the decision to purchase from Colonial Honda. You will be impressed with this dealership from the Sales Team to the Finance Manager. The team at Colonial Honda is now a new part of my extended family.

DmtrPttrs

Apr 24, 2014

As an owner of a 2002 Honda Accord, the decision was made to past the older model to my daughter and purchase a newer model Accord. My family visited a local Honda dealership seeking a low mileage, well-kept newer model Honda. We were disappointed with the customer service and the available selection. Therefore, my husband and I began to look on the internet and located the ideal vehicle at Colonial Honda. Upon our arrival, Walter Cooke greeted us with a friendly smile and immediately listened to the list of options that were required on the New Accord. Mr. Walter located the vehicle and explained the features from beginning to end (very knowledgeable). After the road test, I knew that I would be purchasing the vehicle. That day, I became the proud owner of a new 2012 Honda Accord and extremely pleased with the decision to purchase from Colonial Honda. You will be impressed with this dealership from the Sales Team to the Finance Manager. The team at Colonial Honda is now a new part of my extended family.

lutton

Apr 22, 2014

I shopped around in person and the internet for a new Honda. I found that the most interested dealer was colonial Honda. some of the others acted like take our offer or leave it.. I chose to deal with a company that showed interest in satisfying my requests. I worked with gary see and we were able to agree on a price that I was looking for. the transaction was comfortable and pleasant.. some other dealers offered deals that were not really a deal at all. sort of like a bait and switch. those business practices really turn me off. I'm happy with the deal. thank you jesse lutton...disabled,retired police officer.

Anorford

Apr 21, 2014

Our salesman, Glenn Seymour was outstanding. He worked with us to make the deal and his professionalism went above and beyond. The finance person, Rebekah Clayton, was knowledgable and efficient. She made the deal quick and handled all of the details flawlessly.Thanks to the entire Colonial Honda Team!

mawie2

Apr 21, 2014

Richard Miller, sales person, at Colonial Honda is one of the most honest individuals in dealing with the public. His knowledge, his ability to talk, his willingness to answer any question, and lastly but not least his ability to make sure that you are happy with the price and the product you are about to purchase. We recommend Richard to everyone that we know that is wanting to purchase a Honda, because of his honest approach to the business. Colonial Honda is very fortunate to have someone on their sales team named Richard Miller.Jackie and Mary Ann White

Troy Hall

Apr 17, 2014

Working with Gary See was the best car buying experience ever. He made sure everything was the very best. Gary truly does make sure you are totally satisfied. I will purchase more cars in the future for Gary. Really I would drive to the other side of the world to do business with Gary again.. Thank you so much. Mr. and Ms. Hall

aprilmgaskins

Apr 14, 2014

I had a wonderful experience Friday night with Bill Stone. He was very professional and helpful. I purchased my first vehicle with Colonial Honda in 2011 and had a great experience. We went to Priority Nissan to purchase our next car in 2012 and did not like the service. I will never go back to them again because when we tried to trade the car in, we found out that the car had been in an accident that we were not aware of. I am mad because we were pregnant at the time and the people who showed us the car only wanted a sale and did not care about our well-being. Needless to say, Colonial Honda was there to save the day and helped us tremedously. We had originally wanted the Honda Odyssey but could not afford the montly payments. Bill had another option avaliable and it was a better option in the end. I am so excited about my brand new car and will definetly be going back to purchase our van (or truck) when our 2007 Honda Accord gets too small for us. Thank you so much for the wonderful experience and great service!

derekb15

Apr 14, 2014

Our experience was great. We bypassed the haggle process altogether by going through the TrueCar.com process and walked away feeling good about what we paid.

godspell

Apr 14, 2014

I recently purchased a new 2014 Honda Civic from Colonia Honda. I did a wide research on the cars and decide to choose Civic. I get quotes from several dealers and Colonial Honda offered me the best price. Gary was very nice, patient and straight to answer all my questions over the phone and by email. When I almost nailed down to choose 2014 Civic LX, I find out EX may be a better choice. Gary was very helpful and patient to tell me he also have two new 2013 Honda Civic EX cars have almost the same price as 2014 Civic LX which would be a great deal! However, I was not so happy about the 2013 Civics color and Gary suggested me to come for a visit and make the decision. I went to meet Gary eventually with my boss. He was very friendly and patient to go out do a test drive with me and introduced features of 2014 Civic LX and 2013 Civic EX, he tried his best to offer me as much information as he knew to help me to make the decision. He was also very patient and professional to explain and introduce warranty, car insurance and financing questions I had, he also provided me some good information for car insurance purchase. Since I havent driven a car for a long time and was not confident to drive home, after purchasing the car, he went to my place twice. The first time is to deliver the new car to my place, add full tank gas for me and teach me how to use typical features. The second time is to install license plate for me. I really appreciate what he did during my purchase, he gave me the best purchasing experience.John was the sales manager to help me to clear my questions about financing and warranty issues. He was professional and great. Thanks for his suggestions, very patient and detailed explanation, I now know about what I am going to do for the financing in future. Colonia Honda gave me the best and most comfortable purchasing experience. The best price doesnt mean low quality of service. They not only offered the best price, extended powertrain warranty, but also the best service.

joeGa

Apr 14, 2014

Everyone was professional and i didn't feel pressured to purchase anything.Usually, I hate going to a dealership becuase of the full court press, didn't happen here! Colonial accepted the USAA discount from the Car Buying Service where other dealships wouldn't.Cusotmer service was required shortly after purchase for a defective tire, Colonial handled without any drama and had the car back on the road in minutes.Overall a good experience.

Fothergill

Apr 13, 2014

I have been a customer of Colonial Honda for 16 years. The maintenance department is second to none. I just purchased a 2014 Honda CRV from Gary See. He was superb in every respect. Frankly, I detest buying a car; however, this experience was top notch. No haggle, bottom line "out the door price" Could not have been smoother. Bob Fothergill

HappyCustomerRj!!

Apr 9, 2014

As a middle age female I have purchased and leased many vehicles. My vehicle leasing experience with Charlie Jones Jr. was the best! Charlie was friendly, patience and informative. Charlie took as much time as I need to get familiar with the equipment on my new vehicle. What impress me the most is after the sale Charlie has been available when I needed help concerning my new vehicle. Thank you Charlie!!!

ejfisher50

Apr 9, 2014

I'm 28 years old and this was my FIRST time buying a new car. With the help of my mother we met with Wendy Sparks, who was just simply amazing from jump street. She greeted us about 5/10 minutes to close, showed us around. Walked us around the lot to show us the new crvs. Rebekah Clayton was just as helpful and amazing with my financing. Breaking everything down for me to understand. Todd Eggleston was so nice and reasonable. Everyone did such a great job at making my first time enjoyable and smooth. They never once pressured me into anything I didn't want or need. They were focused on the big picture instead of just making a deal. Everyone was personable, and made such great first impressions. I'm very impressed, and happy that I went through colonial and their team. I have been telling everyone who I dealt with and how great of a sales woman Wendy is! If I had the money I would go back right now and buy another car from them! I can not stress enough how great my first time was purchasing a new car had been here. I can not wait to start dealing with them more in the future!

rj7

Apr 9, 2014

As a middle age female I have purchased and leased many vehicles. My experience with Charlie Jones was the best! Charlie was friendly, patience and informative. Charlie took as much time as I needed to get familiar with the equipment on my new vehicle. What impress me the most is after the sale Charlie has been available when I needed help concerning my new vehicle. Thank you Charlie!!!

tatemje

Apr 9, 2014

On 4/8/14 we purchase a 2014 Honda Accord and took delivery of it on 4/9/14. Richard Miler was very keen on all aspects of the vehicle and had an excellent attitude! Everyone I came in contact with were very polite. I would recommend this dealership to everyone because of the fair pricing and treatment me & my wife received. I have bought several vehicles over the years and this was by far the best price that I have ever received on a new vehicle!!Keep up the good work!!

1817

Apr 8, 2014

I looked at a variety of cars at several dealerships in trying to find a replacement for my car that was totaled in a collision. When I finally decided on a Honda Accord, I used an internet pricing service that identified three dealers in the Richmond area. Even though there are two other Honda dealers that are closer to me, I returned to Colonial Honda because of their excellent facility, wide selection of cars and the salesman, Bill Stone. Bill had approached me when I was initially browsing the Colonial Honda lot and immediately struck me as welcoming and knowledgeable. He answered all my questions and made an appropriate follow-up contact, but not too pushy. Colonial didnt have the color and interior I wanted but Bill and Todd Eggleston, the Sales Manager, were able to find and bring the vehicle to Colonial in two days. They had it nicely detailed for me when I came in to complete the transaction. The entire buying experience was excellent and I would highly recommend this dealer for anyone considering a Honda. I plan to trade my CRV in another year and will definitely give Bill Stone and Colonial preference.

Shika01

Apr 7, 2014

Marlon was great! I'm persnickety, and he was patient. Marlon was very knowledgeable and answered all my questions. Thank you for helping me pick the best car that suited me!!!

mruffin1

Apr 5, 2014

My wife and I had a great time with Robert. He is very personable and down to earth. He exudes years of experience in his short tenure there.

welde001

Apr 5, 2014

I recently went to Colonial Honda because my current lease was ending and I wanted to see what my options would be. Salesman Jimmy Monger helped make the transition from a leased vehicle to purchasing a new vehicle very smooth. He definitely took an interest in knowing what exactly I was looking for and worked to meet my needs. My purchasing experience is something that I will not forget because of the high quality service received and I would certainly recommend Colonial Honda to any of my friends and family.Thanks!

Rebecca

Apr 5, 2014

I recently went to Colonial Honda because my current lease was ending and I wanted to see what my options would be. Salesman Jimmy Monger helped make the transition from a leased vehicle to purchasing a new vehicle very smooth. He definitely took an interest in knowing what exactly I was looking for and worked to meet my needs. My purchasing experience is something that I will not forget because of the high quality service received and I would certainly recommend Colonial Honda to any of my friends and family. Thanks!

Decoy collector

Apr 4, 2014

Charlie Jones walked us through the car buying decision with great patience and understanding. His knowledge of the vehicles was only surpassed by his kindness for his customer. Our experience was only enhanced by a very talented finance manager, John, who treated us as valued customers. Great experience.

ivor

Apr 4, 2014

Charlie Jones walked us through the car buying decision with great patience and understanding. His knowledge of the vehicles was only surpassed by his kindness for his customer. Our experience was only enhanced by a very talented finance manager, John, who treated us as valued customers. Great experience.

DSHARMA1

Apr 1, 2014

Colonial Honda made a good deal, associates were very professional, polite and resourceful, It would be false to say I did not had a better deal anywhere else but I still ended up buying a car from Colonial Honda. I am glad to be part of Colonial Honda Family. My personal suggestion would be to ask for Bill or Wendy, not that others are not that great but it is just that they both are excellent and will make things work for you, I will also recommend getting quote online that saves time during the 'intense phase of aggressive buying'. I am a happy Colonial Honda customer !

coltsxl1

Mar 31, 2014

As in my conversation with Chris,if he can sell me a car he can sell one to anyone, very good salesman thanks Anthony Ball

lina82395

Mar 27, 2014

Jimmy is a great salesman. Hes friendly, thorough and patient. Jimmy provided me with great customer service and was a key factor in making the transaction as smooth as possible. I highly recommend Colonial Honda to anyone interested in purchasing a HONDA!!! Thank you Jimmy as well as Colonial for a great experience!!!Catalina...

DealRate51

Mar 26, 2014

Charlie Jones was very friendly and not as "pushy" as many car dealership sales personnel. He was sensitive to our objectives from the beginning. All sales personnel should assess a buyer's objectives rather than use a "one size fits all" approach.

AED83

Mar 25, 2014

Gordon was very patient with me and helped me numerous times when I came in to look at colors, options, and to test drive vehicles. I did not feel pressured and when I was ready he stayed late to help me complete the purchase and to make sure I could take home the vehicle that night. The car was washed, polished and detailed for me to drive home. He also called me a few days after my purchase to ask me if everything was going well with my new vehicle and if I was happy with my purchase. This is the third vehicle my family has purchased from Gordon and Colonial Honda. I would definitely recommend him to a friend. I also was very pleased with the service Rebekah provided when completing my financing. She was very friendly and thorough.

cowboy07

Mar 25, 2014

We originally brought our Pilot in for an unscheduled maintenance visit. Once we got it in for service, I asked my Service Manager (Mr Mark Price) if he could recommend a Salesperson who could show us a new Honda. He introduced us to Mr Glen Seymore. I could tell from the start that we were going to have a positive experience because of the friendly and casual demeanor shown by Mr Seymore. He showed excellent product knowledge and extreme confidence in his sales approach. He didn't use pressure tactics that dooms other salespersons. Mr Seymore was patient and listened to what our needs were,which led us to buy the car that we wanted and not the one that he wanted to sell. I can truly say that my visit to Colonial Honda that day was no to buy a new car. We were simply inquiring and look what happened. Mr Seymore is a consumate and seasoned salesman that will bring a lot of customers to Colonial Honda now and however long that he wishes to remain employed there. Mr Seymore has the "Furlow" seal of approval and I will definitely recommend his services to all my friends.

PMoe "Honda for Life"

Mar 24, 2014

I currently owned a 2012 Honda Accord Coupe and was bringing my car in for an oil change and inspection. I had been looking online at vehicles with a little more room in order to transport my parennts to medical apppointments. Don't get me wrong, my red "baby" took me to numerous doctor appointments and I was truly devoted to it. I owned a civic back in the day and would tell anyone that Honda is the car you want. So I mett with Mr. Nichols and told hime for "kicks and giggles" let's look at the 4 door Honda Accord sedan. He entertained me to the upmost; had mny car appraised/contacted my current financial institution to get the pay off; and most imprtantly listened to all of my concerns. He is a outstanding salesman and people friendly. I stated what I needed and he provided all of my needs. He is an asset to your company and I appreciate Honda as a whole for them going above and beyond to assist me. No doubt, I would be back and recommend all my friends. Job well done!!!!!

aed83

Mar 24, 2014

Gordon was very patient with me and helped me numerous times when I came in to look at colors, options, and to test drive vehicles. I did not feel pressured and when I was ready he stayed late to help me complete the purchase and to make sure I could take home the vehicle that night. The car was washed, polished and detailed for me to drive home. He also called me a few days after my purchase to ask me if everything was going well with my new vehicle and if I was happy with my purchase. This is the third vehicle my family has purchased from Gordon and Colonial Honda. I would definitely recommend him to a friend. I also was very pleased with the service Rebekah provided when completing my financing. She was very friendly and thorough.

Moorep721

Mar 24, 2014

I currently owned a 2012 Honda Accord Coupe and was bringing my car in for an oil change and inspection. I had been looking online at vehicles with a little more room in order to transport my parennts to medical apppointments. Don't get me wrong, my red "baby" took me to numerous doctor appointments and I was truly devoted to it. I owned a civic back in the day and would tell anyone that Honda is the car you want. So I mett with Mr. Nichols and told hime for "kicks and giggles" let's look at the 4 door Honda Accord sedan. He entertained me to the upmost; had mny car appraised/contacted my current financial institution to get the pay off; and most imprtantly listened to all of my concerns. He is a outstanding salesman and people friendly. I stated what I needed and he provided all of my needs. He is an asset to your company and I appreciate Honda as a whole for them going above and beyond to assist me. No doubt, I would be back and recommend all my friends. Job well done!!!!!

thescotts

Mar 24, 2014

In my many years of buying cars, have never experienced a more friendly and helpful group of people. Even when my wife looked at moreThan 1 model, had trouble making up her mind.

travel1

Mar 24, 2014

I was warmly greeted by an employee before I got to the showroom door. Richard Miller whom I was there to meet was ready for our appointment. He had several colors of CR-V's all lined up for me to view color! He was ready for me to driveone of the cars. He pointed out important features as we drove. He was well informed, eager to please, and patient with me. I am 67, retired and female. ( I buy a car maybe once every 10-15 years.) I was not interested in the top of the line model. It had features I would not use. So I decided on the basic model, yet I wanted to add heated leather seats. He walked me through this process as well, again answering all my questions. He accompanied me to the firm that would install the seats. He walked me through the programming process for locking car doors, interior and exterior lights once I exit car, etc. He has followed up by e-mail already since my visit on Saturday, and its only Monday afternoon. I cannotimagine a smoother visit and experience. I would refer friends to Richard Miller and Colonial Honda with no hesitation.

Mounds50

Mar 23, 2014

I initially came to Colonial Honda to get my 2006 Honda Ridgeline serviced as I routinely schedule. As I was waiting for my Ridgeline, I walked to lot as usual. I saw a vehicle that peaked my interest. As I was about to leave the lot, Wendy approached me and asked me if I had a particular vehicle I was interested. And, I questioned her about the Acura TL on the lot. At that time, she began to answer all my questions and more. We went for a test drive and really enjoyed myself. Needless to say, I purchased the vehicle and I am still enjoying it. I really appreciate Wendy taking the step to reach out to me. (Other sales persons did not approach me at all and I KNOW they saw me on the lot.) I really enjoyed talking with Wendy and I am excited to tell others to come and see her when they are in the market for a vehicle.

prettinpink22

Mar 23, 2014

I experienced great customer service at colonial honda. Me and my family have been going to Maurice whenever we are interested in getting a car. Both him and Grace were very helpful to me and my dad.

hutdeanie

Mar 21, 2014

My experience (my first experience) at Colonial Honda was very relaxed and enjoyable. There is a friendly atmosphere, and very clean enviroment. At no time did I feel pressured to purchase.

baddour

Mar 20, 2014

Tom was very knowledgeable, friendly and very easy to talk to. I believe he gave us the best deal on the vehicle I bought. Will definitely do business with him again.

andarge

Mar 18, 2014

Charlie is knowledgeable sales man, treats his clients professionally, I was treated well and I more than happy to refer friends and families to Colonial Honda.

Harry23803

Mar 18, 2014

I work during normal business hours and ended up postponing my apointment to a later time and day. I was recommended to Justin Sechrest. He was very polite and friendly. Since I had a lot of questons and had to call my husband a half dozen times about the price and financing, he was very patient and worked with me. I was trying to decide if I wanted to trade in now or wait six months. His attitude helped me decinde on now.This was my third straight new Honda Accord and when we settled on a payment just $25 dollars more than my old payment, I drove the car home. i get all my inspections and oil changes at Colonial Honda and plan to return in about 3 years for another good car,

Hudson3843

Mar 16, 2014

This (MARCH 2014) was my second experience with Colonial Honda since 2009. my wife has had 2 experiences with them as well (once in 2010 and once in 2012). I have always been impressed with their friendliness, professionalism, and making sure your needs and service are taken care of. Your sales person, Richard Miller, is by far the BEST car salesman I have ever dealt with, my wife has dealt with him as well. He is extremely friendly, courteous, patient, professional, knowledgeable, honest, and goes out of his way to get you the vehicle you want at the price you want. My wife and I both like him a lot. As rating your sales staff goes (if the rating is from 0 to 10), I have to rate Richard a 50, for he is OUTSTANDING, he exceeds excellent. I thank Colonial Honda for their continuing professional service. Carl L. Hudson, a very satisfied customer.

mjfva

Mar 12, 2014

It is difficult to imagine having a better experience buying a new car. I spoke with a good number of dealers, and Richard Miller at Colonial Honda was the best -- by far. He is a true professional: easy going, straightforward, and responsive. Richard gave us a great price right off the bat (no painful back and forth negotiating with his manager like at most other dealerships) and even agreed to deliver our new Odyssey to our house 125 miles away from the dealership. He scheduled the delivery for 6:30 p.m. so that we wouldn't have to take off from work to get the van. He and his colleague then stayed at our house until 9:00 p.m. to show us all the features of the new Odyssey. They then had to make the 125-mile drive back home. Our only regret in this process is that the Odyssey will last so long that we won't have the pleasure of dealing with Richard again in the near future. I cannot recommend him highly enough.

walterswj

Mar 12, 2014

Very friendly dealership overall. We worked with Richard Miller and it was by far the most enjoyable of any new purchase we have ever experienced. Richard worked with us extensively; obtaining the desired color, explaining options, teaching the technology setup and assisting with minor post-sale details like extra keys. Test drives were not rushed and very low stress unlike some dealers where you drive a selected route.We highly recommend Richard and Colonial Honda.

HondaFan

Mar 11, 2014

Let me start by saying that I'm like most people who go to car dealerships to look at vehicles. The last thing we want is a salesman stalking us around the lot trying to make a sale. I entered the dealership not intending to purchase a vehicle but instead service one of my current vehicles. My family as well as myself were greeted by a salesman by the name of Robert Johnson. Within 10 minutes Robert had me behind the wheel of my new car. He is far from your typical annoying salesman who only pesters you regarding purchasing a vehicle. Robert even took it upon himself to keep my children entertained. To my surprise, the purchasing process was just as pleasant as Robert. I recommend anyone who plans to purchase a vehicle take a trip over to Colonial Honda and request to deal with Robert Johnson. You wont regret it.

chandlerm1027

Mar 11, 2014

Let me start by saying that I'm like most people who go to car dealerships to look at vehicles. The last thing we want is a salesman stalking us around the lot trying to make a sale. I entered the dealership not intending to purchase a vehicle but instead service one of my current vehicles. My family as well as myself were greeted by a salesman by the name of Robert Johnson. Within 10 minutes Robert had me behind the wheel of my new car. He is far from your typical annoying salesman who only pesters you regarding purchasing a vehicle. Robert even took it upon himself to keep my children entertained. To my surprise, the purchasing process was just as pleasant as Robert. I recommend anyone who plans to purchase a vehicle take a trip over to Colonial Honda and request to deal with Robert Johnson. You wont regret it.

AlexT

Mar 10, 2014

When going to purchase my first vehicle, Colonial Honda provided me with amazing customer service. I originally was drawn in by Mr. Glenn Seymore and I was glad I made the decision to come right to Colonial Honda instead of traveling around looking for a car. Although Mr. Seymore was not available when I arrived, he was able to set me up with Charlie Jones, who was just as good. Since this was my first purchase, Charlie was able to walk me through the purchasing process and give me adequate information concerning my car. He not only showed amazing customer service to me but also to my mother and grandmother. Furthermore, I was able to have a great experience while at the dealership and provided with an amazing first car at a unbeatable price. Both salesmen did a great job in checking back with me and making the car buying process as easy as possible.

alex2293

Mar 10, 2014

When going to purchase my first vehicle, Colonial Honda provided me with amazing customer service. I originally was drawn in by Mr. Glenn Seymore and I was glad I made the decision to come right to Colonial Honda instead of traveling around looking for a car. Although Mr. Seymore was not available when I arrived, he was able to set me up with Charlie Jones, who was just as good. Since this was my first purchase, Charlie was able to walk me through the purchasing process and give me adequate information concerning my car. He not only showed amazing customer service to me but also to my mother and grandmother. Furthermore, I was able to have a great experience while at the dealership and provided with an amazing first car at a unbeatable price. Both salesmen did a great job in checking back with me and making the car buying process as easy as possible.

twinz8100

Mar 10, 2014

Great service, great price, extended warranty included free of charge. The salesperson was very friendly. At no point did I feel pressured to make a purchase.

s14209

Mar 9, 2014

Reading about all these experiences people had buying a new car and negotiating with sales associates, I was really hesitant going through that myself and kept delaying my purchase. But dealing with Jimmy was real easy and straight forward. He offered me a price (a very good one) the first time I went to the dealership and we talking about the options, etc. And I was out the door with a new car in a jiffy. He presented the options and the best price he can offer without pushing me to buy the car. So it was a good experience and I will recommend my friends to purchase from Colonial.

terrih2014

Mar 7, 2014

I started my research for a Lease vehicle back December 2013. Kia Young promptly contacted me by my preferred method which was e-mail. Not only did she contact me the same day I started my research but she sent me Sales\Specials that was being promoted by Colonial Honda. Although I was contacted by another Honda dealership the same day as Kia that particular dealership did not go the additional steps by following up. Kia was excellent with her contacts by providing information without being overly forceful in her sales. Kia also understood when we told her that we would like to test drive other options of Vehicles before making a final decision. She also gave us the courtesy to allow us to make that decision in February. Once I contacted Kia that we had made our decision and we chose the 2013 Honda Hybrid Civic. She promptly e-mailed me a responds describing the two vehicles she had available on the lot. Kia also made herself available if we needed to meet her on a Sunday (which she was NOT scheduled to work). Fortunately, we were able to make our meeting on a Saturday when she was already scheduled to work. Kia was perfect to work with and she treated us with respect and understanding. This is why I would recommend Colonial Honda and especially Kia Young.

Darnell C.

Mar 7, 2014

Jimmy is the most professional and knowledgeable gentleman that I have had the pleasure of doing business with. He was open, honest and prompt with his responses via email which worked great for me while at work. I would buy another car from Jimmy tomorrow if the need was there. Grace was the icing on the cake. She broke down the numbers to the exact cent and thoroughly explained the warranty information. She helped me to stay within my budget and save tons of up-front money. Colonial Honda is the only place I would totally recommend for those in search of a vehicle.

Karen

Mar 6, 2014

I purchased a vehicle from Bill Stone at another dealership last November, I was so pleased with him that I made sure that when the time came for my daughter to purchase a car it was through him. So with some research I found Bill at Colonial Honda so my daughter and myself made an appointment to see him. Two days later my daughter purchased her first car. I could not have asked for more professional, go getter than Bill. He did everything possible to help secure financing and making sure the purchase was easy. I will continue to refer him to my personal and business. As a good trustworthy salesman is hard to find.

Mike L.

Mar 6, 2014

We were searching for a car for my daughter and just happened to stop in to look at the Honda Civic. Several of her friends have a Civic. My wife and I wanted this to be a learning experience for my daughter as this was her first new car purchase. This was explained to Dane and he spoke and dealt with Kristen like an adult and taught her about the new car experience explaining everything to her. Of course we had to help with the purchase but we explained to Dane what price we were looking for and he was able to make it happen. By him working with us we were able to put our daughter in a new, very safe, economical, brand new car. She was thrilled to say the least and went out of the dealership that day with a big smile. We spent about 3 days for the entire transaction. We looked the first day. Kristen took her boyfriend over the same afternoon. I took my wife over the next day and we spoke with Dane about our needs. We pretty much sealed the deal with Dane that afternoon. We went home and explained everything to Kristen and she agreed to her end of the bargain. The third day we went with Kristen and signed the papers with Dane. Some reasons I purchased the car form Colonial Honda: Dane was not pushy. He was also very knowledgeable. Great test ride. Dealership was negotiable about the price. Great trade in allowance. Thanks for the great experience.

destro05

Mar 6, 2014

Jimmy is the most professional and knowledgeable gentleman that I have had the pleasure of doing business with. He was open, honest and prompt with his responses via email which worked great for me while at work. I would buy another car from Jimmy tomorrow if the need was there. Grace was the icing on the cake. She broke down the numbers to the exact cent and thoroughly explained the warranty information. She helped me to stay within my budget and save tons of up-front money. Colonial Honda is the only place I would totally recommend for those in search of a vehicle.

gmilbredt

Mar 6, 2014

I was very excited with Maurice email me. I had gotten two cars from Maurice, he said the leasing deals great. I worked with Grace Tanner, and I got her yesterday. Maurice and Grace were great to me.

Police1100

Mar 6, 2014

We were searching for a car for my daughter and just happened to stop in to look at the Honda Civic. Several of her friends have a Civic. My wife and I wanted this to be a learning experience for my daughter as this was her first new car purchase. This was explained to Dane and he spoke and dealt with Kristen like an adult and taught her about the new car experience explaining everything to her. Of course we had to help with the purchase but we explained to Dane what price we were looking for and he was able to make it happen. By him working with us we were able to put our daughter in a new, very safe, economical, brand new car. She was thrilled to say the least and went out of the dealership that day with a big smile. We spent about 3 days for the entire transaction. We looked the first day. Kristen took her boyfriend over the same afternoon. I took my wife over the next day and we spoke with Dane about our needs. We pretty much sealed the deal with Dane that afternoon. We went home and explained everything to Kristen and she agreed to her end of the bargain. The third day we went with Kristen and signed the papers with Dane. Some reasons I purchased the car form Colonial Honda:Dane was not pushy. He was also very knowledgeable. Great test ride. Dealership was negotiable about the price. Great trade in allowance. Thanks for the great experience.

stupidsite

Mar 6, 2014

It was a pleasure working with Kia on my new car purchase. She is friendly, knowledgeable, and was willing to answer all of my questions. She is also calling me to check to see how everything is going and if I need anything. I would refer her to family and friends. this dealer rate site is ridiculous, first having to a create an account(when I'm not using it ever again) and second telling you how many words to describe your experience. I almost didn't do this review because of this, too much trouble. But since it's not Kia's fault this website stinks, I still wanted to rate her.

mspeamiller

Mar 5, 2014

Buying a car is a very scary process. I was nervous to even start looking. I finally made the decision that a Honda was the way to go. I went to Colonial Honda's website and began my search. Gary See is the internet salesperson that helped me through the entire process. Every question I had was answered honestly. I felt so comfortable the entire time and Gary helped to speed the process along. (I even had my 4 year old with me) I will recommend Gary to anyone searching for a car. The entire Colonial Honda staff was awesome and welcoming!

JLMane

Mar 5, 2014

The personal service Mr. Stone provided was exceptional. He approached me as I was waiting for my 2010 Civic to be serviced. Initially I was not planning on test driving a new Civic, but, had been contemplating trading for a new Civic. Mr. Stone was very friendly and willing to help with what my needs were. We went to look at the 2014 Civics and I immediately saw one which a Crimson colored one. Mr. Stone gladly obtained the key so we could take a test drive. He explained all the new features to me before we left the lot. I immediately loved the car, the advanced technology which makes the car more Driver friendly as well as the safety features and color sold me. Needless to say I considered making the trade. Once we discussed the financial aspects of making the trade as well as the current Sales Event making it a little easier for me to make the purchase the same day. My overall experience with being a Customer at Colonial Honda has been exceptional.

kstables6

Mar 5, 2014

I purchased a vehicle from Bill Stone at another dealership last November, I was so pleased with him that I made sure that when the time came for my daughter to purchase a car it was through him. So with some research I found Bill at Colonial Honda so my daughter and myself made an appointment to see him. Two days later my daughter purchased her first car. I could not have asked for more professional, go getter than Bill. He did everything possible to help secure financing and making sure the purchase was easy. I will continue to refer him to my personal and business. As a good trustworthy salesman is hard to find.

christopher12

Mar 1, 2014

I started my search through Truecar.com. Jimmy got in touch with me as soon as possible the next day to talk about the offer. The offer was actually slightly lower than Truecar's price, which was great. Jimmy was extremely pleasant to work with. I especially like how Jimmy did not hesitate to give me written, out-the-door pricing throughout negotiation. He was super responsive and not over-bearing. I highly recommend buying through Colonial and Jimmy!

jamar2

Feb 28, 2014

I was served immediately when i exited my vehicle. The Dealer was inviting and made sure i was comfortable. He worked with me through the whole processed and explain everything piece by piece till i fully understood.

jamesearl

Feb 26, 2014

This is our 6th Honda from this dealership. I have always found the highest integrity here to include sales and service. Gordon Wingfield offered a fare price for the new vehicle and a great trade in price for the traded vehicle.

BDeLara87

Feb 25, 2014

My experience was a breeze. I got exactly what I wanted in a decent time frame. Jimmy was very attentive and thorough. I felt like he worked very hard to get me the best deal on exactly what I wanted. He didn't try to work me over or screw me on the deal for his benefit. I felt like he looked out for me and my finances. I am very pleased with my vehicle and the amount my payments ended up at. I will definitely return to this dealership for all my service needs even though it is not the closest one to where I live. Jimmy even took the time to come out to the car with me after purchase and spent about 45 minutes teaching me how to work all the features and gadgets. I love my car!

craigmarlow

Feb 25, 2014

This is the second Honda Accord that I have bought in a year, and the salesmanship and culture of Colonial Honda was superior to their competitor. This was a friendly, non-competitive environment. Mostly, I told them the amount I wanted to pay, and they came very close on the first offer. I do not care for haggling; in fact, it really is a ridiculous exercise. Just give me your best price to begin with and don't waste my time running back and forth. I also really liked having a woman salesperson. She was fast and dealt with my sale with urgency. It was very impressive. I was also impressed with John Ward, the sales and finance director. He too worked with urgency to get my deal closed quickly. Thanks to all.

janicedick

Feb 25, 2014

Overall everything was great. Have been doing business with Colonial Honda for years. Wouldn't have any other type of car, Honda only. Maurice is a great person to work with.

paulxav

Feb 25, 2014

The Colonial Honda staff always treats customer service as the number #1 job. Whether my visit is for sales or for service staff always reaches out to be friendly and responsive. Richard Miller is attentive to detail and knowledgeable and makes the purchase process smooth and enjoyable.

nogard13

Feb 24, 2014

All of the employees I interacted with were very knowledgeable and acted professionally. The price I was initially given was very good, and they even matched a lower one I received from a competitor. The process was fairly smooth, although it wasn't the quickest in the world (it's not their fault, they were very busy on that Saturday afternoon). All in all, I would definitely recommend this dealership to anyone purchasing a new Honda.

sijuabraham

Feb 21, 2014

Not only am I completely in love with my new 2014 Honda Accord EX-L, but Im pleased with the helpful, caring, and knowledgeable guidance I received from Mr. Richard Miller. The employees were all positive, helpful and excellent customer support. Great Deal !!!!!!!!!!!!!!!!!!!!!!!!!!!!!Special thanks to the Grace Tanner for explaining extended powertrain warranty and coverages.Thanks to Melissa Whitaker for giving me good online price.

Chesterbp

Feb 21, 2014

I was referred to Mr. Walter Cooke by a friend. I found him and Mr. John Ward to be very friendly, helpful and professional. I would recommend any of my friends to ask for them if they should be interested in purchasing a Honda. I rated the price as a "4," as I suppose most people are expecting used-car prices on a new car. Actually, I thought their offer was very fair. I took the CR-V back to the dealership tonight when I noticed a blinking red light on the dash board when I exited the car. Mr. Cooke was equally puzzled and called on a service person for assistance. After googling it, they determined it was simply the security light, now located in a new spot. I appreciated the immediate attention the problem was given.

athleticterri

Feb 20, 2014

Our experience at Colonial Honda was the best we have ever had. Our salesman Dane exceeded our expectations. He was not only friendly and courteous but thorough. We would recommend Dane and the Dealership to our friends and family. Thank-you Dane and Colonial Honda was such a positive car purchase experience.

barbarapohlig

Feb 20, 2014

I found both Mr. Walter Cooke and Mr. John Ward very pleasant, easy to work with, knowledgeable and professional. I rated the price a "4," as I suppose everyone is looking a new car at a used-car price. Actually, I think the price was very fair.Tonight I took the car back to the dealership as I couldn't figure out why there was a blinking red light on the dash board when I exited the car. Mr. Cooke was likewise baffled and enlisted the assistance of a service dept. rep. After consulting the manual and googling it, it was believed it is the security light now located in a different spot. I appreciated the immediate attention the problem was given.

Clay!

Feb 18, 2014

We had a good experience buying a used car. The employees were friendly & helpful, and we got a good deal. We would go there again.

blstory

Feb 18, 2014

We were so pleased to meet and work with Charlie Jones! He knew so much about the cars and just made us feel at home. After we made our car choice, he told us he knew we were going to switch from the CRV to the Accord because of how many times we kept going back to it! We know that anyone who meets Charlie will feel like they have known him all of their lives! Even after the sale he has checked in on us and always lets us know if we need anything or have any questions that he is there to help.It was also a great experience to meet and work with Grace Tanner. She definately knows her job and was able to explain everything to us as we went over the paperwork and warranty information. It doesn't get any better than Grace!It was also great meeting Todd Eggleston! Larry was really impressed with him and was able to agree quickly on the bottom line price! Todd has also followed up after the sale to see how we are liking the Honda! What a great team of people! We do need to share our concerns with John Ward. Honda almost lost a sale because of him. The first day we came in John did not try to work with us. It was the end of the business day and he was in a hurry to leave. I told him that we were also looking at a Hyundai and he pointed to next door and said they had them over there. He said he could not work with the offer we made on the Honda Accord. Charlie called us the following day and asked us to come back to the dealership and I went and spoke to him and Todd. What a difference! This sale would have never happened without Charlie and Todd! Kind regards, Larry and Brenda Story

cmtivmi

Feb 18, 2014

We had a good experience buying a used car. The employees were friendly & helpful, and we got a good deal. We would go there again.

markspear

Feb 17, 2014

Richard and Melissa were always very professional, prompt to respond to my emails and competitive with pricing.they were very patient as it took me almost 6 months of shopping to make the final purchase.

sdshands

Feb 16, 2014

When I visited the dealership that day, I had not planned to purchase a car. I was driving a 2000 Honda Accord EX at the time and had surfed the website the night before for cars, so my intention was to see what the car looked like. Maurice asked if he could assist us, my husband told him I wanted to look at some used cars. I told him I was just looking, he showed me where the used Honda Accords were and went back inside. After awhile he came out and asked if I saw anything I liked. I told him I liked the 2013 Honda Accord EX-L, and he asked if I wanted to test drive it. I told him no, because I still had not planned on buying a car that day. My husband talked me into test driving it, and I fell in love with it. Maurice was was very professional and accomodating. He never pressured me into buying the car. Whenever anyone compliments me on the car, I tell them that Maurice Studivant is the saleperson to see at Colonial Honda if they want one. My experience at Colonial Honda was very enjoyable.

ErinG

Feb 10, 2014

To whomever it may concern- Not only am I completely in love with my new 2013 Honda Fit, but I am super pleased with the helpful, caring, and knowledgable guidance I received from Mr. Tom Farlow. He was not only good at his job but went out of his way to make sure I knew everything there was to know about my new buy and he made sure I was not being blindsided at all. I have no complaints to make at all regarding Colonial Honda. The employees were all positive, helpful, and down-to-earth. I was sold a reliable car from a perfect employee. I was sent to Mr. Farlow from a friend and I walked away super content. I will recommend him whenever possible and hope that I get to see him more often when dealing with my new car! THANKS AGAIN COLONIAL HONDA AND MR FARLOW!!!

ErinGrubb

Feb 10, 2014

To whomever it may concern-Not only am I completely in love with my new 2013 Honda Fit, but I am super pleased with the helpful, caring, and knowledgable guidance I received from Mr. Tom Farlow. He was not only good at his job but went out of his way to make sure I knew everything there was to know about my new buy and he made sure I was not being blindsided at all. I have no complaints to make at all regarding Colonial Honda. The employees were all positive, helpful, and down-to-earth. I was sold a reliable car from a perfect employee. I was sent to Mr. Farlow from a friend and I walked away super content. I will recommend him whenever possible and hope that I get to see him more often when dealing with my new car! THANKS AGAIN COLONIAL HONDA AND MR FARLOW!!!

Austinwendell

Feb 7, 2014

We went to Priority Honda to get my son's first car. Justin and his team were thorough, fair, and went out of their way to make sure that we were highly satisfied. Highly recommended

cecchettini

Feb 5, 2014

My first new car experience since 1987, 27 years ago. What an awesome experience! Jimmy Monger is the best sales man on the planet! I can't wait until this car gets old so I can purchase another one from Colonial Honda. I would definately recommend Colonial Honda to all my friends and family and definately tell them to see Jimmy Monger. He was very thorough, detailed, and knowledgable about the Honda Fit, features and walked me through all the steps to finalize my purchase. I was very please with my experience and I'm very pleased with my new Honda Fit. Kudo's to the Colonial Honda Team members!!

DCheck

Feb 4, 2014

My first new car experience since 1987, 27 years ago. What an awesome experience! Jimmy Monger is the best sales man on the planet! I can't wait until this car gets old so I can purchase another one from Colonial Honda. I would definately recommend Colonial Honda to all my friends and family and definately tell them to see Jimmy Monger. He was very thorough, detailed, and knowledgable about the Honda Fit, features and walked me through all the steps to finalize my purchase. I was very please with my experience and I'm very pleased with my new Honda Fit. Kudo's to the Colonial Honda Team members!!

jeng1184

Feb 4, 2014

Jimmy was amazing with helping me find a great car and a great deal. He was very knowledgeable of the car and always fast to respond to my emails. I went to several places to look at cars and this was by far the best experience!

pjjarrard

Feb 3, 2014

Great service, great negotiations, and honest and true salesperson. Mr. Cooke was respectful and enjoyable. We felt that he had our best interest at heart.

Joe and Diane

Feb 1, 2014

We just purchased our third Honda from Maurice Studivant. We have found him to be honest, patient, and very fair. We dealt with him in person, through e-mail, and on the phone, and he helped us narrow down our options based on what we thought we could afford. We will continue to work with him for as long as he is at Colonial Honda. The other individuals we worked with at the dealership were also very helpful and customer focused.

Dimples22C

Jan 31, 2014

I went to Colonial Honda on January 28, 2014 to drop off my 2010 Honda Ridgeline for its 100,000 mile service, which I had purchased from Colonial Honda. I had been thinking about trading it in for a new Ridgeline or CRV, I had spoken with Maurice on January 27, 2014 and told him I may be considering trading in my Ridgeline. He was scheduled to be off on the 28th, but he told me he would come in to meet me, even though I wasn't quite sure I was going to trade for a new vehicle. I had first told him I might be interested in purchasing another Ridgeline, because I really loved the versitility of it. However, with my long commute to work, the MPG was an issue. So my husband and I decided to check out the CRV instead. We were very impressed with Maurice's knowledge of the CRV, and after he found out which options and color we wanted, he searched out the car in the lot and went out in the freezing cold and snow showers to get it and bring it up to the door while we waited inside in the warm showroom. He worked with us until he was sure we were satisfied with our decision. We were offered an acceptable amount for our Ridgeline and we decided to purchase the 2014 CRV EX-L. This was our third vehicle (2008 & 2010 Ridgelines and now the 2014 CRV) we purchased through Colonial Honda and we have always been more than satisfied with the treatment of service we have received. Grace Tanner also made the purchase of the extended warrenty and the environmental package, and the gap insurance easy. She took the time to explain all the options to us and helped us decide which options would be practical for us. We are also looking forward to working with Colonial Honda's service department as we always bring our vehicles in for all routine maintenance and any other service issues, which have always been few and far inbetween. We're always treated with respect and courtesy at Colonial Honda. We will definately continue to bring our business to Colonial Honda! Thank you again Maurice, Grace and all the Colonial Honda team!

Dimples22c

Jan 31, 2014

I went to Colonial Honda on January 28, 2014 to drop off my 2010 Honda Ridgeline for its 100,000 mile service, which I had purchased from Colonial Honda. I had been thinking about trading it in for a new Ridgeline or CRV, I had spoken with Maurice on January 27, 2014 and told him I may be considering trading in my Ridgeline. He was scheduled to be off on the 28th, but he told me he would come in to meet me, even though I wasn't quite sure I was going to trade for a new vehicle. I had first told him I might be interested in purchasing another Ridgeline, because I really loved the versitility of it. However, with my long commute to work, the MPG was an issue. So my husband and I decided to check out the CRV instead. We were very impressed with Maurice's knowledge of the CRV, and after he found out which options and color we wanted, he searched out the car in the lot and went out in the freezing cold and snow showers to get it and bring it up to the door while we waited inside in the warm showroom. He worked with us until he was sure we were satisfied with our decision. We were offered an acceptable amount for our Ridgeline and we decided to purchase the 2014 CRV EX-L. This was our third vehicle (2008 & 2010 Ridgelines and now the 2014 CRV) we purchased through Colonial Honda and we have always been more than satisfied with the treatment of service we have received. Grace Tanner also made the purchase of the extended warrenty and the environmental package, and the gap insurance easy. She took the time to explain all the options to us and helped us decide which options would be practical for us. We are also looking forward to working with Colonial Honda's service department as we always bring our vehicles in for all routine maintenance and any other service issues, which have always been few and far inbetween. We're always treated with respect and courtesy at Colonial Honda. We will definately continue to bring our business to Colonial Honda! Thank you again Maurice, Grace and all the Colonial Honda team!

Tahansen24

Jan 30, 2014

I actually showed up when the dealership was closing to make final arrangement for a car viewed online. I was concerned about showing up and finding out afterward that the price of the vehicle would be more than advertised or that there would be some type of loophole involved. Thankfully, there was not. The at was as advertised and the price was excellent. I was so happy. I hope when I ever buy a car again that the experience can be the same. Everyone was very expedient about the transaction and this purchas was very stress-free. I wa surprised that they let me stay despite te dealership was closing or getting ready to close when I got there. I think the sales associate and financial manager handled everything with grace.

newuser12

Jan 29, 2014

Awesome experience. James, Todd and Grace were all very helpful. We have purchased 3 vehicles in the past year. This time was no different than the rest. James was patient and kind. Todd and Grace both went the extra mile. We will be sending new customers to Colonial Honda so that they can experience this wonderful customer experience. Colonial Honda makes you feel like more than a customer.. you feel like part of the family. This dealership and staff is highly recommended.Thanks again for all you do!Tim and Debbie

dkirchmier

Jan 28, 2014

Chris was excellent to work with. He was very laid back and I never felt pressured. He answered all of our questions and worked with us on price. I really appreciate the ease with which he made me feel. I don't care for high pressure sales and I did not have that experience here.

nuriddin

Jan 26, 2014

My experience started with the Service Advisor who set the stage (first impression was noteworthy) and ended with the Financial Services Manager (extremely professional from inception to end). The sales consultant was outstanding and professional throughout the entire process which was greatly appreciated. My rating is based on my overall experience which started when I entered the facility (everyone I encountered were great representatives of the company which is very critical)

jcopela

Jan 22, 2014

I had a wonderful car buying experience at Colonial Honda. Mr. Charlie Jones greeted me and my family with a smile right at the door and immediately asked how he could help me. After I told him him I was specifically looking for he sat me down and began to go over everything I needed to know and do before the purchase of my very first car. He answered all of my questions and kept it very straight forward with me, which I value in a salesperson. He had great customer service skills. My buying experience was a 2 day process and Mr. Jones called me the next morning to see if I was still interested and if I had any questions. This made me want to go back even more and buy the car I've always wanted. Mr. Jones kept in mind the entire time my price range and what I could afford and helped me get a car that I knew I could manage financially and that was what I appreciated the most. I would definitely recommend Colonial Honda and I would go back in the future.

jasonhess

Jan 21, 2014

Everybody was easy to work with, A special thanks to gary for taking my stuff out of my old car and transporting it to my home in his vehicle so I would have to put it in my new car and Melissa for getting me 0.9 interest rate.

Utum

Jan 20, 2014

Maurice was very knowledgeable and went out of his way to help me in everything. I had a great experience and would refer all my family and friends to Maurice.

zosoace

Jan 16, 2014

Very pleased with my overall experience at Colonial Honda and especially the direct effort and assistance of my sales assistant, Charlie Jones. Charlie was courteous, professional and answered any questions I had related to the vehicle I was interested in and what Colonial Honda had to offer. I appreciate the no-pressure sales approach and the straight forward design of having the sales associate present the best offer the dealership was able to submit, while that was not adequate at first, additional incentives were available shortly after my initial visit to the dealership. I completed negotiations with the finance associates and upon return to the dealership successfully completed the transaction with Charlies help. Charlie is a true asset to Colonial Honda. Thanks for helping complete my new car purchase!

Saratoninva

Jan 14, 2014

I rated this dealership all fives because of their oustanding service. There is a Honda locally but because of the recommendation of Jimmy Monger by a friend i decided to give him a call. As we were talking, i expressed what i wanted and he bent over backwards to make sure my trip was worth while. He didn't fail me. I drove two hours to pick up this brand new Honda when i could have easily gotten it twenty minutes away. I gladly drove the two hours for the excellence service i received. Thank You

chrogers

Jan 14, 2014

Gordon was outstanding. Price was the best I could find in Virginia. Highly recommend Colonial Honda. One stop shopping!! Honesty and integrity above reproach. I will only buy cars here from now on.

Faith416

Jan 13, 2014

I would like to stress the superlative customer service Jimmy Monger at Colonial Honda in Chester VA provided me. He was there every step of the way answering questions and helped me achieve my #1 goal purchasing the brand new Honda Accord 2014. His service was even more remarkable, because majority of the interaction between him and I was via email and phone. I was in need of a car ASAP and was more than hour away from the dealership. I did try to do a little negotiating with other dealers closer to me, but of all the Honda dealerships I contacted I felt Jimmy was most knowledge, patient, and pleasant for all my many questions. Not to mention none of the dealerships I contacted could beat the deal Colonial Honda was offering. I Vote Jimmy Monger salesman of the year along with his colleagues that assisted in my car buying experience. I will definitely refer friends and family seriously interested in a Honda to Colonial Honda :-).

McGurkMS

Jan 11, 2014

Bought a 2014 Honda Accord today , Experience was A++ They promised a price and delivered at exactly that, no haggle, no hassle, no pressure. They have changed my mind about buying cars. Could not have gone smoother. Best price in Virginia and maybe USA. If you have good credit, know what you want and what you should pay, it is clear sailing. Delivered on their word. Thank you!

schutch

Jan 10, 2014

Had a very positive experience here and would recommend it to anyone! Everyone was very welcoming, kind and patient (as my baby kept dropping her pacifier and toys). They let my husband I both take separate test drives (since we had the baby) and they were fair on my trade in.

sgwerner

Jan 8, 2014

First, I purchased a 2009 Honda Pilot in May 2009 and that was a great experience, so I came back to Colonial Honda for that reason. Marlon was given my phone call when I inquired about a 2014 Pilot. I met with him later that day and I liked him immediately. He was very personable, knowledgeable and made buying a new Pilot an enjoyable experience. He always returned my phone calls promptly and "went the extra mile" in getting my new Honda ready for pick up. He represents Colonial Honda very well and I will call him the next time I want to purchase a new car. I purchased a new Honda Accord for my wife in 1983 and have owned nothing but Honda's (3 Accords, 1 Civic, 3 Pilots) since then.

jfarmpine

Jan 7, 2014

After shopping around at other dealerships, we chose Colonial Honda for their great price on our new CR-V. Our car buying experience was very pleasant and virtually stress free. Also, Gary See (our sales Rep) was very accommodating in answering our questions about the vehicle, warranty details, etc. He made us feel confident in our purchase and really made us feel at home. We would definitely recommend this dealership to our friends!Thanks,JF

edwaller23

Jan 6, 2014

Buying a car can be a scary process because you never know if you are getting the best deal or if the dealership just wants to make money at your expense. Mr. Seymour was very attentive, caring and honest, answering all of our questions. I felt like he had our best interest in mind. We visited other dealerships the same day and they all seem to not care about quality but only the sell. I put my confidence in Mr. Seymour and he exceeded my expectations. It was clear that he was concerned about my need for a car and considered my wants, unlike other dealers. He gave me options and I truly trusted his judgement and it paid off. Rebekah was great as well. She answered every question and made the financial process easy to understand. Her openness and honest makes me feel confident to invest in such a big thing as a new car. Everyone was friendly and because of that I have recommended Colonial Honda to all of my friends and coworkers.

Kba112

Jan 5, 2014

Justin did a amazing job helping me find a new car. He didn't waste my time and got down to the bottom line for me to save us both time and headache. He catered to every need possible and was very approachable and friendly. This is my second purchase from Colonial Honda in Chester, Va and I don't plan on shopping anywhere different.

RJDG

Jan 5, 2014

My son was returning to New Jersey from North Carolina on December 16, 2013 when he ran into debris on the road in Petersburg, VA that caused significant damage to the 2006 Honda Civic he was driving. After much frustration dealing with the towing company, insurance company and adjuster, I instructed the towing company to move the car to the nearest Honda Dealership.That turned out to be the best decision since the car was finally moved to Colonial Honda on Friday January 3, 2014. I contacted the Service Department and spoke with Chad Ritenour explaining the problem that we had and the delays the I've experienced, hoping I could get the car back on the road the next day, so my son could drop off the rental car and pick up the Civic on his way back to NC.Chad was extremely helpful. He inspected the car, compared the damage to the adjusters estimate, confirmed the necessary parts were available, and with the service department working on it all day Friday had the car ready by Saturday for my son.The cost was less than the adjuster's estimate, service was excellent, and Chad kept me informed by telephone on the progress as the repairs were being made.My son picked up the Civic on Saturday and safely returned to NC that afternoon.Dealing with this insurance claim when you live 350 miles away from where the car is, was exhausting until finally reaching someone that understood the situation and was willing to help.Thank you Chad Ritenour, the entire Service Department and Colonial Honda for a job well done!

lvalentine37

Jan 4, 2014

I drove from VA Beach and it was well worth the drive. The price was exactly as quoted, the personnel were great, the car was exactly as I wanted. The trip saved me $1500. That pretty well covered the meal I had with my son who lives in Richmond. There was no haggling about the price and a good experience. Jimmy was great. Larry Valentine

rlshrumva

Jan 3, 2014

This is the second Accord we purchased at Colonial with Jimmy Monger. He was tremendous both times!! His follow-up, follow-through, and service orientation were second to any other of the 15+ dealerships that I contacted. Rebekah was very nice to deal with as well.

nancyjewell

Jan 2, 2014

Honda worked hard to insure I received the car I wanted at the price I had budgeted. I came to purchase a Honda Pilot similar to the Pilot I was trading, and walked away with a Pilot EX at a fantastic price. Colonial Honda has a staff that is both friendly and dedicated. Walter and Glenn both worked hard to get the best deal possible.

hondaone

Jan 2, 2014

I gave the dealer a five star rating due to the fact that there price was excellent and there customer service wonderful! Anyone looking to buy a Honda should go there first and save yourself alot of time.

Bnbmoore85

Jan 1, 2014

I had an amazingly, friendly experience in purchasing my new honda civic. I enjoyed working with Jimmy and the test of the team that I encountered.

bhall1210

Dec 31, 2013

Melissa,It was a pleasure dealing with you and Richard. There are three Honda dealerships that are closer to us than Colonial Honda, but we had such a good experience when we bought our 2006 Accord from you, that we did not hesitate coming back. As pleasurable as the experience was in 2006, the purchase of the 2014 Accord was even better. Richard did a great job. He was courtesy and very knowledgeable. His response time was unbelievable and it did not seem to matter what time I emailed or what question that I might have. He was always right there with an answer. The quality of service continued to be first class with our visit to Colonial Honda to sign all of the papers for the purchase of the 2014 Accord. Richard, Rebekah and yourself made my wife and I feel right at home with the buying experience. Everything was fully explained but yet no pressure was applied. As a business owner myself, I know you hear alot about the bad experiences and not enough about the good ones. I will highly recommend Colonial Honda, Richard and yourself. I would recommend Rebekah too but I know I have little direction to which finance person a customer gets. ha ha Once again, it was a great buying experience and I want to thank each and every one of you. The Carter Myers Automotive family should be very proud to have employees like y'all. Thanks Bobby & Karen Hall

ogrefamily2000

Dec 31, 2013

Colonial Honda is one of the best dealerships I have ever dealt with. In my quest to find the perfect used vehicle for my family, I visited a number of dealerships in the Colonial Heights and surrounding areas. Colonial Honda worked with me to get me to my goal, was open and honest regarding my trade vehicle, and overall treated me with respect throughout the process-which is great considering I was buying a used non Honda vehicle and my transaction probably didn't represent big bucks for them. I would definitely recommend them to anyone wishing for an open and honest experience.

zappa1889

Dec 30, 2013

First-time buyer at this dealership and had to write how painless the experience has been. My sales representative- Dane Kysor- is a consumate pro who made the entire process enjoyable and worthy of future purchases. He did a very thorough job explaining the 2014 CR-V features to my daughter during a comprehensive test drive and followed up with a house visit once we surprised her with the vehicle Christmas morning! His level of expertise and no-pressure sales style was greatly appreciated and interactions with the sales management team and financial representative were friendly and professional. The greatest compliment I can give is that the entire transaction was a study in how automobile purchasing should be for the consumer. My only regret is that the CR-V will reside out of state and that we will not get to enjoy the service department at Colonial; hopefully the dealerships that my daughter will employ for service are as good as Colonial. Thank you again to Mr. Kysor who will sell me my next Honda!

a1dad3

Dec 30, 2013

I have worked with both Gordon and Daniel over the last several years and they both consistently deliver top notch service. I enjoy working with both of them and they and others like them are the reason we buy at Colonial Honda and have all of our service done at Colonial Honda.

ambad5

Dec 28, 2013

I have bought many cars in the past, but this was quick easy and especially fun. Walter was a duplicate "father figure" to me, and was very thorough in his discussion about the car and features. Plus, he has an awesome sense of humor. Rebekah Clayton was very thorough and professional and did not make me feel rushed. I spoke with Melissa on the phone prior to my appointment and she was very personable and pleasant.Overall, the extra drive was well worth my time and I am very thankful to have your company to look out for me. I will see you in the future!!Angela Abbassi

childress

Dec 28, 2013

We got to the dealership early, just before working hours but Kimberly approached us and offered to help. It just so happens we wanted a particular vehicle and had already gotten information on features and cost. She was very professional and guided us through the pricing and when we stated we had a offer that was $1,000 less, she worked with us to narrow the gap. When we stated we were going to go to a competitor to compare, she did what she could on her level to meet our price and also got her manager to work with us to finalize a deal.We are very happy with our purchase and appreciate everything Kimberly did to make that happen. After the sale, she worked with us to get us on the road and followed up the next day to make sure we were doing ok or had any questions. We would return to her and the dealership again and recommend both to our friends.

giants9275

Dec 24, 2013

Everyone was very helpful. Marlon answered all my questions. I was offered a great deal no hassles all were very professional would recommend this dealership anytime

Ajludwig

Dec 21, 2013

Outstanding customer service. James worked diligently to find us a vehicle. We were very comfortable the entire process. James came recommended from another customer who had just purchased a vehicle.

frank0116

Dec 21, 2013

From the moment we got out of our car, we were greeted by polite, professional but not stuffy, helpful personnel. The whole experience of purchasing a car was made a delight by the staff but mostly by our salesman, Gordon Winfield. He was knowledgeable, thorough, efficient and did not make it seem so run of the mill. His personality and ability to talk to anyone and everyone made the process less robot like and more a person to person deal. The clerk we dealt with (I do not remember her name) was also very easy to deal with and not so stiff. She was easy to talk with but thorough and knowledgeable. The whole process was so quick and easy it was hard to believe we had just purchased a car. We will go back and deal with Mr. Gordon Winfield when we need another car. When you get the best you have seen anywhere on the first go round, you do not change. He is A plus in our book, a 10 out of 10. We cannot say enough about how he treated us.Everyone at the dealership was wonderful. We will probably buy our next car there also. Matter of fact, we took our daughter there the next week when she thought they would be getting a new car when employment out of the area was facing them. If we would refer our own daughter there, then you know we would refer the dealership to others and especially the salesman wherever he may be.

jggrizzard

Dec 18, 2013

James Parker did an excellent job explaining the features of my new Honda Odyssey. The original price that was provided was higher than prices I had received from two other dealerships, but Mr. Parker worked with management and met their price to my satisfaction. He is a very down to earth person, which makes him easy to talk to and deal with. I was a little disappointed that the financing department said they could not take my l my application number from the Virginia Credit Union and told me that I should finance through Honda and then refinance through my credit union. The credit union was not open on Saturday afternoon. The credit union provided me with their fax number and had said that the dealership generally don't have a problem with waiting until Monday to fax the paperwork. In hindsight, I should have waited until Monday to purchase my vehicle. Too much time was spent filling out papers to see if we qualified to financing, which I was already pre-approved for through my credit union. I also did not like the fact that the questions that they asked me revealed my income level, which I felt affected the original price that I was given on the vehicle. In the end, I felt that I got a great deal, but overall, I thought we spent way too much time at the dealership. If Colonial Honda had not come down on the price, I would have purchased my vehicle at Roanoke Rapids Honda. I had the price in writing in an e-mail. I actually purchased a Honda Accord from Colonial Honda in 2004 and they automatically beat the price of the other dealerships that I had checked with. In the end I am happy with my purchase and I think James Parker is a good salesman.

annphipps

Dec 16, 2013

This is the third Honda that we have purchased from Gordon Winfield. He is an excellent salesman and the entire experience at Colonial Honda is always a great one!

BriaCobbs

Dec 16, 2013

My experience at Colonial Honda was great! Robert Johnson was amazing at helping me get the car I wanted for a great price. He was totally professional and graceful through the whole process! I am a first time buyer and he worked diligently with me to figure out what car would best fit me because not only am I a first time buyer but I am a new driver as well. My process went smooth and I had no issues, concerns or problems at all at the end of my transaction. I will definitely be referring customers not only to Colonial Honda but preferably to Robert Johnson because he truly helped me. Robert Johnson has a genuine spirit about him and you can see his ambition and his hunger to grow in the business and to become the best sales representative possible. I am forever indebted to him! Thanks Colonial Honda and Robert Johnson. Merry Christmas to me :)!

JJD216

Dec 14, 2013

Working with Richard during the buying process was very enjoyable. He was very friendly and responsive without being pushy. His price quote was the most competitive, and his knowledge of the vehicle was superior as well. I would highly recommend to my friends and family that they contact Richard when buying a Honda.

Dondi80

Dec 13, 2013

This is our third Honda, the second from Colonial Honda and they seem to be built wery well. I bought this Civic for my daughter who is a junior in college and I wanted something depenable for her. It will get her through school and into her first job. After that she can get what she wants. She has a 2002 Civic now and likes it. This will be a surprise Christmas present for her. Charlie Jones was my salesperson and he was great! Very knowledgeable and precise. He seems like a truly good person and they are hard to find now a days. If I get another Honda I will call Charlie. Todd the sales manager was also very helpfull. He gave me a better deal than I thought I was going to get. Charlie even found me a big red bow to put on the car on Christmas morning!!! Thanks Charlie! Rebekah Clayton walked me through the whole finance process and explaned all the steps to me and answered all my questions. She did a wonderful job!Thanks all of you and have a Great ChristmasDon Shearer

Ljbonghi

Dec 13, 2013

Everybody we worked with that night were excellent!! We had a lot of bad experiences with other dealerships but they were great! I would recommend them to everyone out there searching for a new or used car!

AngelCutler

Dec 11, 2013

My name is Angel I worker with Mr.Tom & Mrs.Tanner the service was incrediable! I really enjoyed the time he assisted me, and he is just so humbled, and very caring. I felt as if I was the only person he was working with thats how much I felt he cared and how much attention I recieved. I walked into the dealership not expecting a car, but I walked out with a car that put me on my way! I will come back to Colonial Honda, and I will always ask for Tom or just let him know I will be on my way (in a couple of years) for a trade in. I also will just stop by to chat with him. Thank You very much.

dcvan01

Dec 9, 2013

I was extremely impressed with our overall purchasing experience at Colonial Honda. First and foremost, I asked that contact be kept through email in the beginning until we were sure what we wanted to do. Out of the 4 dealerships that I contacted, only Colonial Honda honored this request. I also felt that Melissa gave us the best price from the beginning and my husband nor I felt the need to "haggle". Wendy has a wonderful personality and we were very pleased with all of the extra efforts she made to make us feel comfortable throughout the whole process. We will definitely be return customers and we will also be sure to spread the word. It was WELL worth the drive & I love my new car!

Kali888

Dec 8, 2013

Where to start... From the first call, the girl who transferred me was rude and he salesman seemed upset that I didn't have the car's id number (sorry to burden him to look it up). He also rudely cut me off (i was trying to explain that I wasn't in front of a computer) and told me to "hold tight" when he had to look it up. I was about to not even look at the car because of the awful costumer service and experience thus far from a simple phone conversation. The sales associate was unknowledgable. For most questions, it was easier to look up the answers. I had to look up what type of oil, specs on car since he didn't know OR worse, he would give the wrong information. He told me the wrong horsepower, maybe took synthetic oil, unsure of missing piece in emergency kit- "probably just a fix a flat or nothing goes there" and those are only the things I KNOW was incorrectly told to me. It took a very long time for processing when they knew I was coming with a full check from my bank. Not sure how long the normal transaction takes but 2.5 hours seemed bit ridiculous. The woman who filed all the paperwork was very courteous, professional and friendly. However, the wrong car is listed on my registration (may be dmv's fault). The sales associate called and literally yelled at my husband about the negotiated price and that " he was paying out of pocket" for an oil change that was also negotiated. The car was priced right and dealership was clean and had a great appearance. After this experience, I would definitely not recommend this dealership UNLESS you can get a good deal on something. **I was contacted after this review and they seem very diligent on correcting the areas that fell short with my purchasing experience. They corrected the registration in a timely manner, which was DMV's fault (but still unsure why it wasn't checked before Colonial handed it to me). Unfortunately, even though they are addressing the issues internally, it still doesn't change my initial negative customer service experience.

joikia1

Dec 7, 2013

My experience at Colonial Honda was a great one. I really needed a car and the associates worked very hard for my benefit to make that happen.

sgriff443

Dec 7, 2013

Everyone looking for a car needs to go to Colonial Honda. They take care of their customers. I can't say a single bad thing about my experience purchasing my car. James worked with me to find the right car. I must have test driven at least ten different cars. James was very patient. He answered all of my questions and wanted to make sure I got the right experience and the right car. Rebekah was wonderful to work with as well. She explained everything in my paperwork and broke stuff down so I could understand it. If you go anywhere besides Colonial Honda, you are definitely missing out.

hubicsak

Nov 30, 2013

From the first time I talked with Dane on the phone, I could tell he was a very real and down to earth individual. My wife and I ran him through the wringer for almost 4 weeks, and he was always patience, honest and forthright. In the end, we purchased our car from Colonial Honda even though we had to pay thousands more for the next model up (with features we did not need or want) in order to satisfy our timeline and to buy our car from Dane. It would be easy to consider Dane family. Mike worked very hard late into the night to get us the best financing possible at a price we were comfortable with. DeAnn & Bill

beccaboo13

Nov 22, 2013

I had a great experience at Colonial Honda. Kia was great! I went with an open mind but was not anticipating driving a new vehicle home. She listened to what I wanted but the biggest thing was staying within my budget....she accomplished it all! Awesome!

jmw4u

Nov 22, 2013

Awesome job throughout the store, and what a wonderful consultant!!! I would highly recommend to anyone looking for a new or used car! Thanks for everything!

Fvictor75

Nov 19, 2013

Mr. Johnson was very professional and friendly the first moment that my husband and I came to look at the new vehicles. Mr. Johnson made us feel welcome. We did not plan to purchase a new vehicle, just to complete our service on our previous Odyssey. Nevertheless, Mr. Johnson showed us all the new features in the 2014 Odyssey which we purchase and love. Our children enjoy the new included entertainment (DVD and Playstation connection) which our older Odyssey did not include. I really liked how Mr. Johnson utilized the waiting time by discuss the GAP program and extended warranty and we even received a history class of the past and future of Honda, which we never encountered in the past Honda dealership. Also Mr. Johnson was very helpful in answering all our questions. Besides the LONG WAIT our overall experience was pleasant. I would definitely recommend Mr. Johnson to all our friend station here in Fort Lee that are looking for a vehicle. Thank you Mr. Johnson for making this new purchase a great experience.Mrs. Felicia Victor

Guthjb741

Nov 19, 2013

Excellent, fast service. Completed the deal online/ by phone, only took 90 minutes including test drive to buy the car in the dealership. Kia and Grace were awesome.

AndrewHuffman

Nov 18, 2013

Purchasing through Colonial Honda was a fantastic experience. They were very helpful and very informative. We were greeted right as we arrived by our excellent sales person Wendy who helped us through the entire process. She kept us updated through the entire sales transaction and helped us get a great deal on our lease. The idea of leasing a new car was scary, but the employees at Colonial Honda (Wendy especially) really gave us the attention we needed and made sure we walked out happy. I can't thank them enough and would recommend them to anyone looking to purchase or lease a car!

PaulPatty

Nov 18, 2013

We enjoyed our dealings with Colonial Honda...Mr. McKinney was very clear and made sure we understood everything he went over with us and Ms. Tanner was a real pleasure, all and all they were both very nice and friendly...We are Extremely Happy with our NEW HONDA ACCORD EXL-V6 with Nav...We would definitly recommend Colonial Honda to our family and friends....Thank you Paul and Patricia Noblin

rooster31

Nov 18, 2013

Upon walking up to the dealership we were greeted by Charlie before we ever made it to the front door. My wife had purchased a Honda Civic a couple of months ago at another dealership. Charlie got a feel for what we were looking for in a truck and showed us a new 2014 Honda Ridgeline. Charlie even gave us a great suggestion for a route to take the truck on a test drive. We felt like we had a better understanding of what Honda had to offer in terms of maintenance plans this time around. Grace was nice enough to assist my wife in getting the Honda maintenance plan since she was not given one when she purchased her car. Charlie was courteous and accommodating while the paperwork was being drawn up. He offered us refreshments and a delicious assortment of chocolates from his own personal collection. We will certainly come to this Honda dealership for as long as we reside in this local community.

sherthorn

Nov 13, 2013

We decided to buy at Colonial Honda because they offered a really fair price online and honored that price when we showed up to test drive the car. We did not have to waste time haggling over price because the price was already given. Everyone at the dealership was professional, courteous and the follow up has been second to none. This has been the most pleasant car buying experience I have ever had.

bijunair

Nov 12, 2013

We came all the way from Richmond to Chester to buy our new Civic not just because of the price they offered, but it was mainly based on the professionalism that they shown from the first sales call till to the day we finalized the deal. To select my new vehicle, I had visited many dealerships of various brands. Though there were tempting offers for other brands, I finally made my mind just because of the customer centric approach by Colonial Honda and Mr. Richard Miller. Richard should be the role model for anyone who wants to win their customers mind. I am really thankful to him as he explained everything that a customer needed to know when making an investment for years which helped me to take the right decision. I wish all the best for him and Colonial Honda.

Rvkdvk

Nov 11, 2013

Great experience with Dane kysor. Up front great price -- spelled out all costs including additions (hitch, roof rack etc ) with installation price. Didn't ever feel like they were trying to slip one past me. Quick communication via email. Only went to the dealership to make the final purchase. I bypassed 4 dealerships that were much closer because of the price and way they did business

saraheblake

Nov 11, 2013

We had a very pleasant experience with Dane and with Colonial Honda. We were given the best price from the start, even after shopping around. We were not hasseled or pressured, which we appreciated. When we arrived to meet with Dane he had already prepared everything for us and even had the vehicle waiting. He did not rush us and even took the time to get in the vehicle and review even the smallest details of our new automobile until we were completely comfortable. I have already recieved a follow up call from him and would most certainly reccomend him and Colonial to our friends and family. All of the staff we encountered were very nice, pleasant, and smiling.

bterry493

Nov 8, 2013

Mr. Jones was an excellent salesman. He made sure our needs were met, he took the time to explain different types of automobiles that I would be interested in, he took his time to fulfill our request about the type of automobile we wanted, he made sure that our automobile was clean and that we understood the functions of the vehicle. He was pleasant, courteous, and I would recommend him to any of my relatives and friends as a top salesman.

2014accordsport

Nov 7, 2013

Using USAA's auto buying service, I solicited on-line quotes from several dealers in the Richmond VA metropolitan area. Among the responses was one from Mr. Jimmy Monger at Colonial Honda and it was the lowest for "unit price" of the vehicle excluding title, taxes, processing, etc. I replied to three dealers by e-mail requesting firm out-the-door (OTD) pricing. Two dealers responded by e-mail with pricing. Ms Melissa Whitaker at Colonial replied by e-mail saying that Colonial typically does not provide written pricing (to avoid auction bidding) but had left the information in a voice message. I spoke with Ms Whitaker by phone, requested written OTD pricing, and received it within 10 minutes. After review, I contacted Mr. Monger to inspect the vehicle and conduct a test drive after which we agreed to final terms. Mr Mike Revell administered the paperwork, explaining each element in detail, and completed the transaction. Mr. Monger then arranged to help shuttle both cars (old one - not traded and the new one) back to my residence about 15 miles away. From first telephone call in the morning to having a 2014 Accord Sport in my driveway took about seven hours. I can't speak to service yet but would encourage anyone considering a new Honda to contact Jimmy Monger at Colonial Honda.