Used Cars for Sale at Colonial Volkswagen in Westborough, MA

O

onthelucy

Nov 29, 2016

I believe my first visit to Colonial VW was in the late '90's - early 2000, and if that isn't telling of my satisfaction with its Service Department alone. Jason Garrett didn't try to be my friend. A professional - answered my questions and understood my concerns, made me laugh, and put me in a brand-new lease, Another very happy customer!

I

Inj94

Nov 28, 2016

Mister steven whas amazing very knowledgeable about products has great customer service helped me out every step of the way everything when smooth I highly recommend him for any more purchases jay was very patient with my decision making helped me out I didn't feel pressured at all I felt like it was a good day the moment I shook both of there hands and then boom we where singing papers away thank you very much jay and steven made my purchase feel like the right one I am extremely gratefully thank you guys.

F

Flight3202

Nov 22, 2016

The entire team was fantastic to deal with starting with internet sales, salesmen and sales managers also the financial group. I had everyone jumping through hoops for a day and a half and never received anything but a positive attitude from everyone.The customer service is above any other dealership I have ever worked with.Thank you

M

misch47

Nov 13, 2016

I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn't have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn't have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn't be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn't be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn't close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership.

J

jscho21

Nov 13, 2016

I've been a customer of Colonial VW of Westborough for roughly 5 years now and have had nothing but a great experience. I purchased my car there and get all of my factory services done there. Everyone I walk into while there welcomes me and treats me very well. They are all friendly and helpful. Thanks to Billy McGrath, Ashley Shannon, John Lacey, and all of the other service advisors/department and technicians over the years my car has been running great. Currently at 310,000 miles and going strong. They tell it how it is and don't persuade you to get repairs you don't need. If it's worthwhile to hold off and see if an issue persists they'll tell you that rather than make you spend your money unnecessarily. They are very knowledgeable and I recommend everyone I know with a Volkswagen to give Colonial VW of Westborough a shot if they are having car troubles.

M

misch47

Nov 13, 2016

I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn't have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn't have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn't be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn't be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn't close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership.

Z

zerothirteen

Nov 9, 2016

The dealer overall is amazing... very customer friendly, attentive to detail, courteous, helpful. There was no pressure and in my case, the team went over and above to help me. This started with GINA who was uber-polite and accommodating. Jason Garrett is a top-notch salesPERSON ... again, no pressure, very helpful, quick to reply to questions via email or phone. And then Victoria... just perfectly helpful and professional and personable. I want to buy all my cars from them!

JM

Joseph Miech

Nov 3, 2016

I recently bought a VW Passat from Colonial VW of Westborough and it was by far THE BEST car buying experience I ever had. From the initial interaction with Rebecca over the internet, I was able to come to an agreement on a vehicle. Though I live 1.5 hours away, it was a deal that no other VW dealer in my area could match.When I went to the dealership to sign the paperwork and pay for the vehicle, I met my salesman Pierre Saliba. He was great - taking the time to let me test drive the car along with showing me the many features of my car and making sure all my questions were answered. He was a true professional and followed through with everything he promised.Being from RI, Colonial VW agreed to deliver the vehicle to me at the Registry of Motor Vehicles in Woonsocket. On that day, Keith and Bill were right on time with a smile and many jokes. What could have been a trying experience at the Registry actually turned out to be a fun time. Keith was great showing me some additional features of the car as well.So, I only have great things to say about Colonial VW of Westborough and I would definitely purchase another car from them in the future.Thanks!

D

Debs

Nov 3, 2016

What a great experience we had getting another VW! Stephen was excellent he was very through with all of the details for the 2017 Jetta. He made it easy to get the deal accomplished as a busy mom of two I don't have much free time! Thanks again Stephen!

C

cdellerba1

Nov 1, 2016

Jay really worked hard and went the extra mile to make sure I was able to get the car I wanted, which happens to be a very hard to find car, at a fantastic price. I can't stress enough how much time he spent making the deal work. A fantastic experience, and why I keep coming back to Colonial Volkswagen. Mike Lodowsky was also instrumental in making the deal as the salesperson whom I always seek out to buy a new car. I've been to Mike the last two times I've purchased new. Ray in finance also helped get me the best rate for my new loan. Also, can't forget Bill McGrath in service who ensured my car was well taken care of during the delivery process. A+!

J

JS

Oct 31, 2016

I initially went to Colonial VW to have my 2011 VW Jetta serviced, but decided to explore new cars first to see what all my options were. I sat down with Stephen and we discussed what would benefit me most. Jay also got involved and the two were very open, honest and transparent about the entire process. At the end of the discussion, it was decided that it might be best for me to stay in my current car and explore getting a new vehicle down the road a bit. It turns out that I had more extensive and expensive repairs than I initially thought, so the next day I revisited the conversation and in a very short period of time, I was on my way to getting in a brand new 2017 Jetta. I was helped by both Stephen and Jay and they were nothing short of exceptional. They were always quick to check in with me and always available if I had questions. Great buying experience, highly recommended.

KK

Kay Kay

Oct 31, 2016

Stephen was very helpful and profession showing me the specifications and details of the vehicle and every question I had. Thank you for you help!

S

samanthaandrade123

Oct 31, 2016

With this being my first car it was very important to me that I felt comfortable and not pressured. Stephen made me feel comfortable throughout the entire process and worked hard to get me through the best deal on the car I wanted. I have definitely found a dealership that prides itself on hiring great people I will be back for my next car and will continue to recommend Colonial Volkswagen and Stephen to anyone I know in the market for a new vehicle!

R

Rachel88

Oct 30, 2016

Stephen went above & beyond getting me into a good reliable car. He made sure it would be a car that I loved, & made sure everything was perfect before letting me drive away. Dealerships are normally nightmares but Stephen made buying a car so easy & stress free!

MS

Matt Sebold

Oct 29, 2016

This was my first car purchase since my teens. Caduste made it very easy.

G

GM

Oct 28, 2016

This wass the Best car buying experience ever !! Drove an hour to get there because they quoted the best price !! No Haggling at all !! Highly recommend!!

D

Dave

Oct 27, 2016

The staff was personable and friendly through the entire process. They did all they could to meet my tight schedule. By the time the deal was finalized the car was ready to drive off the lot. Ro, Jay and Victoria all were wonderful in their respective jobs. Will definitely recommend to anyone moving forward.

M

MJB

Oct 27, 2016

Jason Garrett helped my mom into a 17 VW Tiguan. He was extremely helpful and personable. It made the experience easy and pleasant for my mom.

B

Baker

Oct 27, 2016

My mom bought her first car through Jason Garrett, a lease. He couldn't have been more personable and helpful to my mom. He made her first buying experience easy and painless.

DF

Dave from Worcester

Oct 27, 2016

I went in looking for a newer model Passat. The new salesman Ro did a fantastic job helping me find the car I wanted. After I decided on a car Ro and sales manager Jay sat down and worked out a great price with us. They seriously made the "hard part" as painless as you can imagine. The great service did not stop there. Once the car was settled on, I had time constraints due to my work schedule, and the staff did an incredible job meeting my tight availability. I showed up on the day to finish my transaction with it already registered and inspected ready to drive off the lot, with a lot of help thanks to the new finance team member Victoria. Definitely will recommend to anyone!

C

CRT23

Oct 25, 2016

Usually going to a dealership is a nightmare, but the experience with Stephen Sanchez down at west colonial VW was the opposite of that. Great service and a great deal!!

C

Celtics311

Oct 24, 2016

He was VERY unprofessional showing me other customer's account information on the computer in the back room (he took me "behind the curtain" as he called it. During the course of my visit he also used curse words and tried to belittle me when I decided to go elsewhere. Patrick Volkswagen is far superior and I'd advise anyone in the area to go there before Colonial.

FP

Foster/Glocester Peter

Oct 21, 2016

We had previously rated the new car buying experience right up there with a visit to the dentist for a root canal. Stephen Sanchez and Colonial Volkswagen of Westboro changed that for us. Stephen was able to answer all of our questions, and walked us through the various features and differences in the different trim levels we were looking at. Colonial had the lowest price around on both the model we came in to look at and the one we ultimately purchased.

C

Chris

Oct 20, 2016

I cannot say enough about the quality of the people at Colonial VW. From my salesperson, Pierre, to the General Manager and the Service Manager, I feel like I'm dealing with friends whenever I go there. I just bought my second vehicle from them and would recommend them to my family and friends without hesitation. Finally, a company has figured out how to make people feel valued and trusted.Thank you.

CF

Chris Fournier

Oct 20, 2016

I cannot say enough about the quality of the people at Colonial VW. From my salesperson, Pierre, to the General Manager and the Service Manager, I feel like I'm dealing with friends whenever I go there. I just bought my second vehicle from them and would recommend them to my family and friends without hesitation. Finally, a company has figured out how to make people feel valued and trusted.Thank you.

S

Sara

Oct 17, 2016

I have always had a good experience here when having my car serviced. I can almost always get an appointment on the day/time I request, and they are usually finished in less time than I am quoted. I have not purchased a car here (yet), but would gladly do so in the future.

T

trza

Oct 15, 2016

Everyone at vw here was willing to work with me on price fairly and in a helpful way. I'm real happy with results and thrilled on the car. Very respectful crew that manage to explain things clearly while making you feel treated. The facility itself is real nice, bright and happy environment. I took quite a bit of everyone's time, asking a lot of questions and being a bit of a pain. They took care of me wonderfully and were patient, answering all of my questions and gave me plenty of space to feel comfortable.

T

trza

Oct 15, 2016

Everyone at vw here was willing to work with me on price fairly and in a helpful way. I'm real happy with results and thrilled on the car. Very respectful crew that manage to explain things clearly while making you feel treated. The facility itself is real nice, bright and happy environment. I took quite a bit of everyone's time, asking a lot of questions and being a bit of a pain. They took care of me wonderfully and were patient, answering all of my questions and gave me plenty of space to feel comfortable.

M

mikewestroxbury

Oct 12, 2016

I bought a new VW Tiguan here. The sales people I worked with were all very helpful and easy to work with. Although they didn't have the exact color/model on their lot that I was looking for, they were able to find the perfect one for me through their dealership network. Overall, it was a great experience!

M

mikewestroxbury

Oct 11, 2016

I bought a new VW Tiguan here. The sales people I worked with were all very helpful and easy to work with. Although they didn't have the exact color/model on their lot that I was looking for, they were able to find the perfect one for me through their dealership network. Overall, it was a great experience!

C

cropel

Oct 10, 2016

I bought my new VW here due to the services Department. A friend has used this dealership for years and raves about Billy Mcgrath in the service department. Due to this advice I chose Colonial VW. for my new car.. Keeping the car serviced is very important and I'm sure Billy will take good care of me.Francis.

A

AltonB

Oct 9, 2016

I agreed upon a great deal on a 2015 Volkswagen Tiguan at Colonial Volkswagen! Peter Esposito is a great salesman and I worked with Jay Nicosia to agree upon a fair deal for both parties. The car is great, and I am glad I went to Colonial to make this car purchase! Once again, Peter and Jay are great at Colonial, and they can make the car purchase process easy.

T

tiguan2015

Oct 9, 2016

I recently purchased a Volkswagen Tiguan from Colonial after Peter, Jay and I agreed upon a fair price for the car. Peter and Jay are knowledgeable and can assist you with a new or used car purchase. They are great to deal with and they can make the car purchase experience more pleasant. I recommend buying your next car from Colonial Volkswagen, especially since Peter and Jay will work with you to make the new car purchase experience less painful.

M

mholupka

Oct 7, 2016

Having shopped around for a while, Jason was the most personable and straightforward sales person that I dealt with when looking for a car. He made the entire buying experience incredibly easy.

MC

Mini Cooper Convert

Oct 7, 2016

I bought my new GTI from Jason and was the best new car buying experience I've had. He was completely transparent with the process and understood my "techie" approach to buying a new car.

M

mholupka

Oct 7, 2016

Very easy and straightforward buying experience . Jason, the salesman who sold me my car, was very knowledgeable and keep everything as simple as possible.

V

Verysad

Oct 5, 2016

Insisted on a "Refundable Deposit"... Did not deliver what I asked for so did not buy...Would not refund $1000.00...Very pushy and insisted I buy it.

MC

Mini Cooper Convert

Oct 4, 2016

Jason was excellent when buying my new GTI. He originally fielded some questions for me via email and then was excellent when it came to negotiating and buying. He was completely transparent with the process and understood my "techie" perspective well!

2

2017GTIsport

Oct 1, 2016

I had an excellent buying experience from Colonial Westboro, with Jason as my sales person. I shopped around at lots of dealers, and they gave me the best price. Straightforward buying process - very smooth. Highly recommended. And I'd give Gina 6 stars if I could!

2

2017GTIsport

Oct 1, 2016

I had an excellent buying experience from Colonial Westboro, with Jason as my sales person. I shopped around at lots of dealers, and they gave me the best price. Straightforward buying process - very smooth. Highly recommended. And I'd give Gina 6 stars if I could!

J

Jonlukin

Oct 1, 2016

Walked in with a certified price from Gina and it was just that easy.. they took care of everything and gave me a good rate, picked up the car today and I'm loving it. Steve was friendly, helpful, and efficient with the whole process. Would recommend.

J

JoVW79

Sep 29, 2016

Purchased a '17 GLI and dealt with Connor, who was a complete blast to deal with. Super friendly, knows his product, and took his time to make sure I got what I wanted. After a bit of back and forth, was very happy to drive off with my new car.The actual vehicle purchased had to be brought in from a different location, but Connor kept me posted on status, and even text me pictures when the vehicle arrived at the dealership.Overall very pleased, loving the new car, and wouldn't hesitate to recommend Colonial VW to my friends and family.Thanks!Joe.

AC

alfredo Chapelliquen

Sep 29, 2016

Best no-hassle buying car experience ever. We were in and out of dealership in about one hour and a half. Bought a Jetta 1.4 S - 2017 and could not be happier with it.I want to give a special shout out to salesman Steven Suarez for his amazing service. Keep up the great work Steven.

D

DWoodman

Sep 29, 2016

Pierre was extremely helpful and honest. I explained what I needed in a car and he showed me exactly what I was looking for. He made the process extremely easy and stress free. I would highly recommend Pierre to anyone.

F

Freddy

Sep 29, 2016

Best no-hassle buying car experience ever. We were in and out of dealership in about one hour and a half. Bought a Jetta 1.4 S - 2017 and could not be happier with it.I want to give a special shout out to salesman Steven Suarez for his amazing service. Keep up the great work Steven.

AD

Anne Dunbar

Sep 28, 2016

We have leased two Jettas through Colonial Volkswagen. This time around Jason was our salesman and he was great. Jay helped with the transaction and worked hard to settle our old lease. I would recommend this dealership and these men in particular to anyone looking to buy or lease a new Volkswagen.

AD

Alexis Dascoli

Sep 28, 2016

I recently purchased a new 2016 Passat SEL and am extremely happy with the car. The customer service at Colonial Volkswagen of Westborough is always top notch, everyone is so friendly and will attend to any of your needs. A special thank you to Stephen who was my Salesmen, he was so great to work with and was so patient. I test drove around 4-5 cars and came back to the dealership a few times to do so and he was happy to help each and every time. Stephen made the transaction that much easier, it was also really quick. I was in and out of the dealership in no time. I would recommend this dealership to anyone and everyone I know.

M

MY1PASSAT

Sep 28, 2016

Definitely the best car buying experience I have had. Super easy to work with, very upfront, and most importantly, honest. Pierre is a great salesman and I wouldn't hesitate to buy another car from him.

S

Stefan

Sep 28, 2016

Recently purchased new car, can't say enough about Stephen he's an excellent person who helped me a lot and his service was the greatest I didn't have to ask any question he covered all information needed. Keep up the good work

S

Sully3

Sep 24, 2016

We had been shopping for a lease deal for a couple of weeks at various dealerships. We ended up at Vollswagon and it was by far the most normal and relaxing process. Jason didn't waste our time and worked with our budget. He was knowledgeable and gave great information but did not attempt to push us in any way. We recommend VW Westborough from Internet sales with Gina to onsite at the dealership with Jason! Once we decided on the car finance quickly worked with us to secure the deal and entertained our 4 month old as we signed the deal happy about our decision.

G

gbass

Sep 20, 2016

I came in with a pretty specific idea of what I wanted - lightly used VW Golf. Pierre helped me find exactly what I was looking for. He was quite transparent, patient, and informative. After I bought the car, the registration and financing process went smoothly. I had a great experience.

K

Kelley

Sep 15, 2016

Although I bought a brand new car, and have not had repairs yet on my newest VW, Jason effortlessly coordinated the installation of mud flaps and chrome tips to be ordered and installed prior to picking up my new car. I have also had good experiences with the service department in the past and they are the BEST service department I have ever dealt with. Every employee at Colonial is extremely professional and very easy to work with. I am very impressed with Colonial and want to commend them for making the buying process as the great as the cars are to drive!

JS

Jetta sport

Sep 12, 2016

I had a very positive experience working with Pierre on my recent VW purchase. Pierre was knowledgeable, friendly and extremely professional. He listened to my requests and located options that were in line with what I was looking for, not what he wanted to sell. Everyone was extremely nice, making the whole process stress free. I love my new VW and recommend you contact Piere for your future car purchases.

G

gonzoinsixtyseconds

Sep 10, 2016

I came in to check out a used 2012 Mazda 3 hatchback 6-speed in a nice shade of blue. It was my first choice to start off a potential long weekend of car shopping. Connor was very informative and provided a casual test drive experience, not pushing to talk price right away. After further discussion and reviewing the CarFax report, Jay joined in the conversation to negotiate price. They were reasonable and we were able to reach an agreement after some back and forth, which saved me from having to go to other dealers that day. Be an educated buyer and know what you want and you'll have a great experience!

G

gonzoinsixtyseconds

Sep 10, 2016

I came in to check out a used 2012 Mazda 3 hatchback 6-speed in a nice shade of blue. It was my first choice to start off a potential long weekend of car shopping. Connor was very informative and provided a casual test drive experience, not pushing to talk price right away. After further discussion and reviewing the CarFax report, Jay joined in the conversation to negotiate price. They were reasonable and we were able to reach an agreement after some back and forth, which saved me from having to go to other dealers that day. Be an educated buyer and know what you want and you'll have a great experience!

C

catink

Sep 7, 2016

I really enjoyed my salesman Jason Garrett. He was really straightforward and did not engage in any game playing. I appreciated that. I felt he helped me get a good deal.

P

Phil

Sep 1, 2016

I sent an email inquiry about a GTI and got a quick response from Gina. Colonial's price was the lowest by a fair amount. Upon arrival I dealt with Jason G, also great to work with. Easy transaction, highly recommend Jason and Gina!

AD

Alexis Dylewicz

Aug 31, 2016

Stephen Sanchez helped me find my dream car! The experience was amazing, Stephen was very polite, nice, helpful and friendly. He made the process easy and fun! I am definitely going to recommend this dealership to my friends and family!

E

EdCpa2

Aug 31, 2016

I'd been searching for a vehicle for the past 6 months now, and I could not find the price and payment I was looking for. Gratefully when I stopped in to Volkswagen Stephen was very polite, asked all the right questions, showed me the best options that fit what I was looking for. I was super impressed, thank you so much Stephen! HIGHLY RECOMMEND.

A

Alexisdylewicz786

Aug 31, 2016

I had a GREAT experience when buying my car! Stephen helped me find my dream car. Stephen was very kind and helpful. He made the process easy, fun and fast. I recommend this dealership to all my friends and family. Stephen was very excited, easy to talk to and helped me find the perfect car!

DD

Danielle DiSisto

Aug 31, 2016

Stephan was great! I just bought a 2017 VW Jetta and found the entire process to be seamless. He was able to get me the price that I wanted for my new car as well as answer any questions that I had. I would recommend him, and Colonial VW, to anyone looking for a new VW!

E

Ed32

Aug 31, 2016

I'd been searching for a vehicle for the past 6 months now, and I could not find the price and payment I was looking for. Gratefully when I stopped in to Volkswagen Stephen was very polite, asked all the right questions, showed me the best options that fit what I was looking for. I was super impressed, thank you so much Stephen! HIGHLY RECOMMEND.

M

Michellew

Aug 31, 2016

I recently bought a VW Tiguan with at Colonial VW Westborough with the undivided assistance of Stephen Sanchez. The crew was amazing to work with, and Stephen in particular made my experience positive and I would highly recommend buying a car from him. Very polite and trustworthy! It was truly a Pleasure buying my car from them, and I am extremely satisfied with my new Tiguan. I got it for a great price and it is in excellent condition! I will be definitely be back.

MP

Momchil Piralkov

Aug 31, 2016

It was great working with Stephen and him helping me out through buying a VW Passat. I will try to be back for the Tourag next year. He talked me through financing and leasing process on my TrueCar certificate and I appreciate the choices offered to me

S

sethkc87

Aug 31, 2016

Just bought a new 2016 Jetta Sport from Pierre Saliba at Colonial VW of Westborough. I responded to a TrueCar price quote ($15,029!) for any in-stock Jetta Sport car, but by the time I got there the one on the lot had been sold. Colonial honored the advertised price anyway and got me exactly the car I wanted from another dealership at a ridiculously low price, almost $6,000 off MSRP. I couldn't be happier with the service I received and would gladly recommend Colonial to anyone looking for a new VW!

M

Mabels1

Aug 30, 2016

I have to say my experience with this dealer was the worst ever in my years of shopping for cars!!! I left the dealer today in tears, NEVER did I feel so betrayed and ripped off by dealer like today. Bob the service manager had me waiting 3 hours today, to tell me NO, I can't help you. I honestly would tell anyone to please have your car checked by someone other than this service department before purchasing any of their used vehicles. I was sold a new used car with tires that 3 months into my purchase, have to be changed bc they were to cheap and dishonest to replace them before my purchase. The worst part is that Bob the service manager told me today... "We replaced your brakes". Basically, in a nut shell, they sold me a car with tires that were old. I trusted they were in great condition. But they weren't...and know I have to deal with changing them. When I should be enjoying my new car with new tires. Hard lesson learned you can't trust NONE of these PEOPLE at COLONIAL VOLKSWAGEN!!!!! ESPECIALLY BOB who allowed a vehicle to leave the lot with not only an old cabin air filter but 4 old tires. They have NO CONSIDERATION for their customer and their satisfaction. ALL they care about is numbers and MONEY$$$$$$!!!!!!!HORRIBLE DEALERSHIP!!!!!!

T

Tiffanycyr123

Aug 30, 2016

Stephen helped me find my dream car! I had a great experience during the process and Stephen really made everything easy, fast, and fun. I recommend this dealership to my friends and family. Stephen was very helpful and nice during the whole process.

M

meowlanie

Aug 29, 2016

Five stars all around. Buying a car is not something to take lately and if you want a professional, friendly environment where you walk away feeling like you got the best deal, come here. Jason answered all of the questions I had without me even having to ask them. Incredibly thorough. Also wanted to add that the line of communication is very great even after leaving the dealership.

E

emwickman

Aug 29, 2016

Jay and Leo went out of their way to find me the car I wanted that was at another VW dealership..and got me in it within 3 days! Love my new VS Beetle convertible! Gina was a great help prior to visiting the dealership answering all my questions promptly via email.

NO

New Owner

Aug 27, 2016

We purchased a VWPassat from Colonial in Westbrough. Our sales person, Connor Bayliss, was professional, helpful, and friendly. We were able to quickly narrow what we wanted in our choice and were shown cars that met our criteria. Connor worked to provide us with a very good deal. Negotiating the price was not a lengthy process we reached a deal quickly. Upon receiving the car, Conor spent an hour reviewing all the technology components to make sure we understood the capabilities of the technology package we purchased. Conor has followed up with us to insure that we continue to be satisfied.

D

David123

Aug 25, 2016

I just purchased a new VW Passat from Colonial in August. Out of the dozen new cars I have purchased over the years, I can honestly say the experience with Colonial was the best. Rebecca from the internet sales department was able to locate the exact model I was looking for at the best price. Pierre then took over the effort and did an outstanding job finalizing the sale and coordinating delivery. Jay from the Bus Ops department was also extremely helpful in evaluating options from financing to extended service. One of the easiest car purchases we have ever made. Thanks for the great experience.David

J

JSilberberg

Aug 22, 2016

This is by far the best and most friendly dealership I have ever been to. Everyone was very accommodating and really worked with me to get me the best deal possible. I was looking for a new car to lease and spoke with at least 8 other dealerships, but what sold me with Colonial was the way I was treated.Gina was my first point of contact and was incredible friendly. She took the time to understand the car I was looking for and accommodating my budget. She spent the time to make me feel like I was her only priority, even though they are always incredibly busy.I came into the dealership that same day and met with Pierre who, in my opinion, is one of the best salesman I've dealt with. Incredibly friendly and made my family and I feel very welcomed. He worked with me to give me the best deal possible in the area and constantly followed up to make sure I was still happy with my lease.After meeting with Pierre, I sat with Kathryn who finalized the lease for me. She was very easy to talk to and again, very pleasant to be around. Needless to say, if you are in the market for a new car, used car, or lease, this is the place to come hands down. I walked away with a 2016 Volkswagen Jetta 1.4T and am incredibly happy that I chose Colonial Volkswagen, they will definitely have my business again in the future.

TB

The best salesman I've dealt with.

Aug 22, 2016

This is by far the best and most friendly dealership I have ever been to. Everyone was very accommodating and really worked with me to get me the best deal possible. I was looking for a new car to lease and spoke with at least 8 other dealerships, but what sold me with Colonial was the way I was treated.Gina was my first point of contact and was incredible friendly. She took the time to understand the car I was looking for and accommodating my budget. She spent the time to make me feel like I was her only priority, even though they are always incredibly busy.I came into the dealership that same day and met with Pierre who, in my opinion, is one of the best salesman I've dealt with. Incredibly friendly and made my family and I feel very welcomed. He worked with me to give me the best deal possible in the area and constantly followed up to make sure I was still happy with my lease.After meeting with Pierre, I sat with Kathryn who finalized the lease for me. She was very easy to talk to and again, very pleasant to be around. Needless to say, if you are in the market for a new car, used car, or lease, this is the place to come hands down. I walked away with a 2016 Volkswagen Jetta 1.4T and am incredibly happy that I chose Colonial Volkswagen, they will definitely have my business again in the future.

S

SkyChief07

Aug 18, 2016

I bought a car with Colonial in July. I was looking for a specific model and trim level and was shopping around with various dealers in a 150 mile radius. Colonial stepped up and gave me a good price and sourced a car from Pennsylvania that was 90% of what I was looking for. I had my eyes set on a rare Limited Edition, and the only attribute I couldn't get was the interior color. I love the car and I'm happy with the purchase.Colonial is clean and airy inside. There's a large waiting area and vending machines, as well as a cell phone charging station. This dealership has good amenities and it's a comfy place if you have to wait for a ride, or you're hanging out while your oil is changed, or if you're waiting for paperwork to process (which doesn't take very long anyway).Nathan Lepkham, my salesman, was the best part of the Colonial experience. He's laid-back, easy to talk to, and seems to connect well with his customers. He went above and beyond and came in on his day off to make sure everything went smoothly when I signed the paperwork. He even offered to give me a ride home, which would have been a 2-hour round trip for him on his day off after spending a couple of hours at the dealership with me. What a guy. Overall, Colonial did a nice job and were pretty straightforward. Everyone was very kind and welcoming. Aside from a few miscommunications in the process with another member of the sales staff, they gave me a good experience and I would recommend Colonial to my friends. Without those miscommunications, they'd get 5 stars.

D

Denise

Aug 18, 2016

I bought a new passat! I had done most of the leg work on the internet. I was orginally going to work with one salesman who was running late. Jason took over and had the paperwork done very quickly. He knew what he was talking about. He even set up my blue tooth feature for this technically challenged individual. Thanks!

J

JP

Aug 18, 2016

I bought a car with Colonial in July. I was looking for a specific model and trim level and was shopping around with various dealers in a 150 mile radius. Colonial stepped up and gave me a good price and sourced a car from Pennsylvania that was 90% of what I was looking for. I had my eyes set on a rare Limited Edition, and the only attribute I couldn't get was the interior color. I love the car and I'm happy with the purchase.Colonial is clean and airy inside. There's a large waiting area and vending machines, as well as a cell phone charging station. This dealership has good amenities and it's a comfy place if you have to wait for a ride, or you're hanging out while your oil is changed, or if you're waiting for paperwork to process (which doesn't take very long anyway).Nathan Lepkham, my salesman, was the best part of the Colonial experience. He's laid-back, easy to talk to, and seems to connect well with his customers. He went above and beyond and came in on his day off to make sure everything went smoothly when I signed the paperwork. He even offered to give me a ride home, which would have been a 2-hour round trip for him on his day off after spending a couple of hours at the dealership with me. What a guy. Overall, Colonial did a nice job and were pretty straightforward. Everyone was very kind and welcoming. Aside from a few miscommunications in the process with another member of the sales staff, they gave me a good experience and I would recommend Colonial to my friends. Without those miscommunications, they'd get 5 stars.

A

Andrew

Aug 15, 2016

Great buying experience at Colonial VW in Westborough"At Colonial VW in Westborough I got the world-class buying experience: Professional, Courtois, Fast and Efficient. I pre-set the price for my Passat 2016 via email. Very happy with my purchase. If you need a VW - this is the place to buy from.

D

Denise

Aug 15, 2016

I bought a new passat! I had done most of the leg work on the internet. I was originally going to work with one salesman who was running late. Jason took over and had the paperwork done very quickly. He knew what he was talking about. He even set up my blue tooth feature for this technically challenged individual. Thanks!

A

Andrew

Aug 14, 2016

At Colonial VW in Westborough I got the world-class buying experience: Professional, Courtois, Fast and Efficient. I pre-set the price for my Passat 2016 via email. Very happy with my purchase. If you need a VW - this is the place to buy from.

D

derVWFuhrer

Aug 12, 2016

I bought a new Passat from Colonial and the overall experience was much better than expected. No going back and forth with a piece of paper to the manager office. Straight, short talk. Once the deal was struck, even faster paper work. Very responsive staff to my specific requests.

M

Miastarr01

Aug 10, 2016

Jason and the true car representative were on point the transaction was smooth and quick. I would recommend this dealer to all my friends and family.

E

E92

Aug 9, 2016

I had an awesome car buying experience with Jason! He made the process so easy! He was very professional and personable and answered any questions I had about the vehicle. He even followed up with me after my purchase. I absolutely love my Tiguan!

E

E92

Aug 9, 2016

I had an awesome car buying experience with Jason! He made the process so easy! He was very professional and personable and answered any questions I had about the vehicle. He even followed up with me after my purchase. I absolutely love my Tiguan!

E

EJR32

Aug 9, 2016

I have been a long time customer at the service department of Colonial VW in Westborough. This time I came in to see if I wanted to upgrade my R32 to a newer Golf R. Steven approached me and we went over my car, the value, de used 2015 R on the lot. To my surprise no new Rs are available anymore form Volkswagen. Steven treated me in a professional way, honest and open. We did not make a deal this time, but I will keep an eye open for what is available at this dealership. As long as I have a VW, I will be a customer here.

8

88simba

Aug 8, 2016

Always excellent service. All perceived problems are checked & resolved in a timely manor. The Service Advisors are very knowledgeable, thorough, helpful, honest & friendly, & keep you updated & informed about the interventions your vehicle is receiving. They allow you to make an informed decision regarding any additional repairs & expense required by speaking to you personally before the repair is made. The Service Advisors are very conscious about their customers' time & make sure to expedite the service as quickly as possible without jeopardizing the quality of the workmanship. I must give "kudos" to my Service Advisor, Ashley. I had presented her with an unusual problem when I was out West on vacation. She went "over & above" in an effort to assist me in my dilemma. Being a woman, I do NOT have to worry about whether or not I will be cheated by the Service Department at Colonial Volkswagen in Westborough; the Service Advisors possess honesty & integrity. & the work is done with a high degree of quality.

K

Kevin22

Aug 8, 2016

Connor was a great salesman he helped us with everything took car of the car and even got us the car before scheduled time very hard worker and he has a great attitude he almost immediately made a close relationship with you and had much respect for me and my family we got a great deal for my 2011 gti and he gave me a thorough tour of the car and was a great guy 100% of the time

MF

Mason Family

Aug 4, 2016

My wife Jennifer and I recently were looking for a new Passat with a blend of performance, technology and fuel economy. Within a minute of walking in the front door, a genuine salesman approached with one of the best personalities we have ever experienced. Connor was gracious, non pushy, listened to our needs and within minutes had several excellent options to select from. He made us both feel at home and even let our Dog visit the Showroom and meet the staff!! Our experience was so pleasant, we had my in laws go in the next day and they ended up buying a new Passat as well! Connor is the genuine article and is a significant reason Colonial has the rating they retained Nationally!

S

Sarah.king20

Aug 3, 2016

I've bought my last two cars at Colonial and it has been an easy and pleasant experience each time! The staff is very friendly and helpful and it is clear that they have your best interest in mind as they sell you a car that fits all of your needs both personally and financially. They are very professional but also make you feel extremely comfortable with the car buying experience. Everyone here works very hard to help the customer and it is very much appreciated!

S

samjohnson

Aug 1, 2016

Out of state driver. Quick and easy transition. Both the sales team and finace department were extremely friendly and fun to talk to. Service was great!

M

missindia

Jul 31, 2016

Have to give a shout out to my salesman Connor B. He spent the whole day with me and never any pressure. He took the time to find out what I was looking for, and what my budget was. Even got the car prepped while my wife and I went to lunch--on a Saturday! And Kathryn in sales was quick and easy to deal with. Also the best prices in the area!

S

Shari

Jul 29, 2016

I went to Volkswagen to look around and wasn't bombarded with pushy salesmen, which was great. I saw a couple cars I wanted to test so went inside and Jason Garrett greeted me at the door. He was very knowledgeable about the cars I was interested in and never pushed me to purchase the car. Once I told him I wanted to buy the Passat he made the process quick and easy. Would definitely recommend colonial Volkswagen!

EB

Eryn Bass

Jul 28, 2016

Over a great experience at Colonial Volkswagen of Westborough!! Jason patiently spent hours with me trying to find me the right car that would fit my needs and budget. Jason is an active listener, accommodating, and knowledgeable about all of the cars. The process took longer than expected, but was well worth the wait. I was able to extensively look at all of my car choices, get breakdowns of costing structures, and personal recommendations about buying options. I highly recommend buying from Colonial Volkswagen if you are looking for the best experience, environment, and pricing.

L

Leyns

Jul 23, 2016

The team at Colonial Volkswagen were amazing and patient with me as I was going through the process of buying my first new car. Jason was there for me every step of the way and there when I needed his help. Everyone here was super nice and always greater me with high fives and smiles. Great experience all around, so happy I found these guys.

V

VWgolfguy

Jul 20, 2016

Went to the dealer to get a new car. Though the process take some time, they were helpful and accommodating to all our requests. I do recommend this dealership and this is the second car I pushes here.

M

Magilla88

Jul 16, 2016

I returned to Colonial based on a positive buying experience several years ago. I had initially decided to come to Colonial based on a friend's recommendation, and couldn't have had a more positive experince. On my recent visit, everything went perfectly. Connor was very helpful and worked with me with a high degree of patience and no pressure whatsoever. He served as a consultant, rather than a salesperson, and helped guide me to a great deal on a GTI that I am very comfortable with. The rest of the sales staff was also friendly, professional, and accommodating. My last visit had set the bar high, and Connor rose above it to provide a terrific experience. I come from a sales background, so I truly appreciate Connor's low pressure and professional approach. I also have had very positive experiences with the service department.

SG

Super great service

Jul 16, 2016

I had to mention the first class treatment I received from Colonial VW. The dealership was super clean. The staff was very friendly. My salesman, Pierre Saliba, was great in all respects. No lies, stories, or mistakes. I came to look at a preowned vehicle, and the sale went as smooth as I could have imagined. Everything that he said he was going to do, got done. And quickly. I've bought four cars in the last five years for myself and family, and was just waiting for the problems to happen. Nothing! Imagine that! So thanks again Pierre for the great service. When in need again, I know where to go.

P

peterb

Jul 15, 2016

1st contact phone -Gina in Sales. She was execellent2nd contact main salesman was Jason Garrett he was great, explained everything very well,the car and the deal,he took care of many little problems on the car, handled the registration and the dealings with our insurance company, followed up on outstanding issues personally and by email, made the whole thing a very plesant experience, can't say enough good things.3rd contact was Kathryn Gear in Finance, she to was excellent, explained everything very simply, this was our first dealings with a used car and the extended warranty in a long time we usually buy new. it took us 2 visits and a phone call but we finaly understood everything,thru the whole communication she was plesant and very knowledgable

B

Bsheehan

Jul 14, 2016

I went in not expecting much and ended up getting a brand new Jetta. Everyone was super friendly and got me a great deal. Also had great previous experiences at the Medford location.

B

Booiebuddy

Jul 13, 2016

I have the worse luck when it comes to buying cars. However, Mike Lodowsky and the folks at Colonial VW were amazing! Mike was truly the first salesman I felt that was honest with me from the start. He wasnt pushy, no strong-arm bullying. He told me the truth and never sugar coated anything. Very rare to find this in a salesman. I was very nervous and skeptical, the last think I had planned to do was buy another car. I was not sure how I would be treated or how anything would go, it had been quite some time since I had gone to a dealership.I started with Gina in internet sales. She worked with me until I could come in and meet Mike Lodowsky and the business manager. Words cannot describe how great of a team they are at Colonial. The service depart was excellent and very fast on getting me a sticker. I cannot name all the names of the great people that work here. However, what I can tell you is this, if you are looking for a used or new car and youre not sure where to go, start here you will not be disappointed by this incredible team nor the selection they offer.BTW - I would have given you all more stars, but I was only allowed 5Thank you Mike and Team!Kim Cormier

I

InnaRotenstein

Jul 13, 2016

Thank you very much ,Jason,for your very efficient job and my very positive experience !Hope come back in 3 years again!May be VW will have green Jetta at this time (will be nice!)

D

DavidV92

Jul 12, 2016

I bought a Jetta back in Sept'15 for my son and Mike Lodowsky helped me even though it was his end of the day. He took us for a test drive and then made sure we where all set before he left. When it was time for me to get a new car this past April, I went directly to Mike. He showed me the different Passats in stock. I was looking for a SEL and since they didn't have one in stock, Mike worked with several other dealers to find me the SEL. Come to find out, the SEL is very hard to come by, but Mike and the folks at Colonial were able to get the car I wanted at a fair price. The service department is also very knowledgeable.

L

loubeans

Jul 11, 2016

i recently purchased a vehicle from colonial and had a great experience. i worked with jason garrett; he was friendly, transparent throughout the entire process, and even worked after hours to ensure all my questions were answered. the next vw i buy will definitely be through colonial.

M

Mikein01545

Jul 11, 2016

Steven Suarez recently helped me settle on a Certified Pre-owned Jetta. He was great to work with and I'll do it again when we need another VW. I especially appreciated his finding another key for the car and smoothing out the process of getting the Jetta registered and inspected a few days after I had taken delivery.Billy McGrath in Service was outstanding...very welcoming, great communications at the Service desk and over the phone. The warranty item we had discussed was fixed quickly and with no hassle, which I truly appreciate.I hope Steven, Billy and the whole team have a great summer and are able to help put lots of other car shoppers into new (and used, CPO) Volkswagens.

S

Sb515

Jul 9, 2016

Conner was very friendly and pleasant with lots of patience,he went over everything answered any questions I had. He wasn't pushy and I would refer others to deal with him as a salesman. I absolutel love my Jeep liberty that I got and would definitely look here first in the future. Thanks so much. SB

N

NXE194

Jul 7, 2016

From sales to service, these guys are the best. Every time without fail they do an excellent job not just in their work, but in their customer service. It's refreshing to have a service and sales experience as stress free as this. I won't go anywhere else!

S

Schollardjane

Jul 6, 2016

Informative, attentive, and easy to talk to. Worked with what I was looking for and within mum proven range! Every day I am happy knowing I am driving the best car for me

S

samans

Jul 1, 2016

Ian Thomas and Nathan Lipklam did not give up, even when I did and wanted to leave the dealership thinking a deal was not possible.They worked tirelessly not only to have more than one approval but to bring our interest down by full 5 point that reduced our monthly payment by around $80.They also took my trade that had over 124K on with a couple of issue and appraised it much more than I thought it will ever be.we walked in to purchase a used car and walked out with a new 2016 Jetta.Their service is amazing to say the least, they work their best to obtain the best offer and they do go above and beyond to satisfy a customer.I have had some bad experiences with other dealerships but not this one Colonial Volkswagen of Westborough brings new professionalism to the whole car buying business. Their main aim is a satisfied customer they could have let me buy the car with the higher rate but they asked me to wait and the wait was worth its weight in gold as over 72 month with $80 saving come to over $5,700 in saving for us for the life of the loan.My wife and I are their customer from now on for life.

L

Lexus

Jun 30, 2016

They were great from the second I walked in. The salesman was so nice and understanding of what I wanted . Management was great too! Loved the whole experience !

S

Shelley

Jun 30, 2016

I had a really good experience with Colonial Volkswagen of Westborough last Monday night. I live in New Hampshire and had been thinking about getting a new car recently to replace my 2008 Eos Lux. I didn't realize they didn't make the Eos anymore, so then I started thinking about a beetle convertible and I came across the Beetle Denim that was just released recently. I only buy white cars and I love convertibles so it seemed like a good fit. I did an Internet search and ended up on truecar.com, and from there I chose the car I wanted, and from there it led me to Colonial Volkswagen of Westborough. Truecar also gave me the best price for the car with no haggling. That really interested me because that is my least favorite part about buying a new car. Rebecca Cunningham from Colonial Volkswagen contacted me via email immediately after I submitted my inquiry and asked for my VIN and pictures of my Eos, gave me a ballpark price for a trade, I then scheduled a test drive. We decided to go during the week but could only get there at 7 PM due to my husbands and my work schedule. As soon as we got there Pierre Saliba was waiting for us so that we could test drive the car. He pulled the car up, put the top down, took a copy of my license, and we then got in and went for a test drive in the area. Pierre was a very nice guy and very easy to talk to, and to work with. He was very knowlegable about Volkswagens and he knew the area very well. When our test drive was over we went back to the dealer and gave them my Eos key so that they could appraise my car for a possible trade. That took maybe 10 minutes for them to come back with a price. I knew the value of my car and the bottom price that I wanted for my car for a trade, and I didn't want to go below that because I knew I could sell it relatively quick. After a few times times going back-and-forth and meeting with a manager, Eric Hofer, we agreed to a trade price, and the price for the new car, and after thinking about it a few minutes I decided to make the deal. The Truecar price didn't include any of the extra options the car had, so those did have to be added to the online quote, but Truecar also gives a discount on the options if you add them to the quote. That was the price I paid and no haggling was needed because it was a very good price. After speaking with finance and getting all the paperwork done we were out of there by 8:45 PM.Since I live in New Hampshire, they had to drive the car to me and meet me at my Townhall to register the car. They did this on Wednesday afternoon (2 days after). Tuesday they had to detail the car and also put on the Simoniz Glasscoat that I had purchased. One of their car runners, BilI Thomas, brought the car to my townhall on Wednesday afternoon at noon, and he went in with me to do all the paperwork. After that was done he came out and exchanged the license plates. I then asked him if he could take a couple pictures of me with my old car and my new car. He gladly accepted and also took multiple pictures so I had enough. Bill was a very friendly, considerate, and very nice guy. I then drove the car home and I called Pierre and told him that I got the car and he asked me to call him after work and when I was in my car so he could go over some of the features. Around 4:30 I called Pierre and he also went in a Beetle and he went over a lot of the features in my car, including the radio, the steering buttons, the glove box, and some other options in the car. It was very helpful! He then told me I could call him anytime I have any questions about my car. Such a nice guy!My husband came a couple hours later and noticed a ding one of the fender sides -my heart sank! I sent Pierre a picture of the ding and he called me right away and said they would fix it and not to worry. They sent someone to fix it and now it's back to new!I can't say enough good things about this dealership and their employees. I highly recommend

K

KRDNH

Jun 30, 2016

From the first contact by phone, to all of our visits, all of the staff were responsive, helpful and patient with our questions and concerns.

S

samans

Jun 30, 2016

Ian Thomas and Nathan Lipklam did not give up, even when I did and wanted to leave the dealership thinking a deal was not possible.They worked tirelessly not only to have more than one approval but to bring our interest down by full 5 point that reduced our monthly payment by around $80.They also took my trade that had over 124K on with a couple of issue and appraised it much more than I thought it will ever be.we walked in to purchase a used car and walked out with a new 2016 Jetta.Their service is amazing to say the least, they work their best to obtain the best offer and they do go above and beyond to satisfy a customer.I have had some bad experiences with other dealerships but not this one Colonial Volkswagen of Westborough brings new professionalism to the whole car buying business. Their main aim is a satisfied customer they could have let me buy the car with the higher rate but they asked me to wait and the wait was worth its weight in gold as over 72 month with $80 saving come to over $5,700 in saving for us for the life of the loan.My wife and I are their customer from now on for life.

S

ShelleyandDean

Jun 30, 2016

I had a really outstanding experience with Colonial Volkswagen of Westborough. I live in NH and had been thinking about getting a new car recently to replace my 2008 Eos Lux. I didn't realize they didn't make the Eos anymore, so then I started thinking about a beetle convertible and I came across the Beetle Denim that was just released recently. I only buy white cars and I love convertibles so it seemed like a good fit. I did an Internet search and ended up on truecar.com, and from there I chose the car I wanted, and from there it led me to Colonial Volkswagen of Westborough. Truecar also gave me the best price for the car with no haggling. Rebecca Cunningham from Colonial Volkswagen contacted me via email immediately after I submitted my inquiry and asked for my VIN and pictures of my Eos, gave me a ballpark price for a trade, I then scheduled a test drive. We decided to go Monday at 7PM. As soon as we got there Pierre Saliba was waiting for us so that we could test drive the car. He pulled the car up, put the top down, took a copy of my license, and we then got in and went for a test drive in the area. Pierre was a very nice guy and very easy to work with. He was very knowlegable about Volkswagens and he knew the area very well. When our test drive was over we went back to the dealer and gave them my Eos key so that they could appraise my car for a possible trade. That took maybe 10 minutes for them to come back with a price. I knew the value of my car and the bottom price that I wanted for my car for a trade, and I didn't want to go below that because I knew I could sell it relatively quick. After a few times times going back-and-forth and meeting with a manager, Eric Hofer, we agreed to a trade price, and the price for the new car, and after thinking about it a few minutes I decided to make the deal. The Truecar price didn't include any of the extra options the car had, so those did have to be added to the online quote, but Truecar also gives a discount on the options if you add them to the quote. That was the price I paid and no haggling was needed because it was a very good price. After speaking with finance (Kathryn Gear-very nice) and getting all the paperwork done we were out of there by 8:45 PM. Since I live in NH, they had to drive the car to me and meet me at my Townhall to register the car. They did this on Wednesday afternoon. Tuesday they had to detail the car and also put on the Simoniz Glasscoat that I had purchased. One of their car runners, BilI Thomas, brought the car to my townhall on Wednesday afternoon at noon, he went in with me to do all the paperwork, and exchanged the car license plates. I then asked him if he could take a couple pictures of me with my old car and my new car. He took several. Bill was a very friendly and very nice guy. I then drove the car home and I called Pierre and he asked me to call him after I got out of work and when I was in my car so he could go over some of the features. Around 4:30 I called Pierre and he also went in a Beetle and he went over a lot of the features in my car. It was very helpful! He then told me I could call him anytime I have any questions about my car. Such a nice guy!My husband came home a couple hours later and noticed a ding on one of the fender sides -my heart sank! I sent Pierre a picture of the ding and he called me right away and said they would fix it and not to worry. They sent someone to fix it this week and now it's back to new! I can't say enough good things about this dealership and their employees. I highly recommend!

S

sfdjake23

Jun 29, 2016

I was pleasantly surprised when I dealt with Pierre and Kathryn recently. Pierre was very likeable; low pressure, methodical, knowledgeable! He put the emphasis on customer service. I usually dread shopping for a used vehicle, but I can honestly say that dealing with the professionals from this dealership was a truly enjoyable experience. After our test drive, it only took about 90 minutes to come to an agreement on price and purchase our new (used) car. My wife absolutely loves the vehicle, and I like the great deal that we received! I think one of the words that best describes this dealership is "transparent". They hide nothing, and I as a consumer, really appreciate that. Pierre took a very laid back approach to selling this car, did not pressure me, and let me come to my own conclusion on how it would fit my lifestyle. Keep up the good work my Friend! I will definitely return to this dealership for my future vehicular needs.

TN

Top Notch Dealership

Jun 25, 2016

I worked originally on the Internet with Gina and in the showroom with Pierrre Saliba. Pierre was very friendly, but also well prepared. He anticipated questions and provided a lot of information particularly about all the Features on the car. Paperwork was prepared promptly and car was ready to go as scheduled. Very professional from A to Z.

E

EileenParsons

Jun 23, 2016

I got a great deal, two great deals, from Connor. He was a pleasure to work with. He's a hardworker, tells it as it is, and gets you what you want.

A

ALOS

Jun 20, 2016

I began and ended my search with Colonial Volkswagen. I was in for a test drive and left with a new car. Jason made the process painless. I normally hate going into a car dealership and let my husband do the negotiating. There was no hard sell. I was very comfortable. They had the car I was looking for and they gave me a great deal. I will definitely be sending friends and family to Colonial.

S

Sam

Jun 18, 2016

My experience with colonial was great I left with a new car the same day I got their. The customer serves went out of their way to do everything they could to accommodate my needs. My Sales consultant was Pierre Saliba, he was great I HIGHLY recommend going directly to him for your purchase not only is he a great guy but he is their to actually help you not scam you into buying or getting things you don't need! Great place Great Consultant. Thanks

S

Seemulstay

Jun 13, 2016

Transparency and honesty are what make certain car dealerships strive. These guys are extremely passionate, you can tell that they really enjoy seeing their clients happy. The entire process was smooth and painless. Not to mention that I was in and out and driving away in my new car within just a couple of hours! Thank you Jason and Gina for making my car buying experience a great one.

J

JoyfulJetta

Jun 10, 2016

Mr.Jason Garrett gave us superb sales service and efficiency. His thoughtful approach and attention to details were outstanding. Ms. Kathryn Gear in Finance also provided us with outstanding service and expertise. I will surely recommend Mr. Garrett and Ms. Gear and Colonial Volkswagen to anyone who is in the market for a purchase.

M

Mitchy

Jun 9, 2016

I brought my car in for a routine service check and the person who helped me was Nick he was very friendly and helpful. He made the process quick and painless; I was in and out and on my way! I will definitely be returning in the future.

Z

Ztpierce

Jun 5, 2016

Jason was really helpful throughout the entire process of buying a used car. He was overly friendly and did everything he could to ensure I had a good experience. I highly recommend going to colonial vw!

VF

Vw Fan

Jun 1, 2016

This was the easiest car buying experience We have ever had! From start to finish. Peter , Eric and the whole team made it easy and simple!

P

Pintoat000

May 31, 2016

We had a great experience purchasing our car here! Easy from start to finish! No haggling , No stress you usually get when buying a car!

V

VWdevotee

May 31, 2016

We met with Derek Paquette with a particular car in mind, and Derek was easy to work with. He's friendly, helpful, competent and enthusiastic. We were able to take the GTI in which we were interested for drive, and with a minimum of difficulty made the purchase. We then worked with Kathryn Gear, who walked us through the financial details. We made final arrangements with Derek for picking up the new car, and left feeling excited! We have along history of servicing our VWs at Colonial as well and look forward to continuing that relationship.

R

ryanb

May 26, 2016

I can't be happier! I put in an application online and was contacted within minutes by Derek. Derek was extremely patient and didn't make me feel rushed, considering it was his day off! I would highly recommend you visit Colonial VW of Westborough and ask for Derek!!

S

Stephanie

May 26, 2016

This was an all around great experience from start to finish. A fast turn around with everything explained to me. No pressure and wonderful customer service,

AG

Amir G. Templor

May 26, 2016

Quick, hassle free, straight forward! Test drive, paper work automobile delivery was done nicely. Polite and courteous reception. Thank you all, Piere Saliba, Dan Heckman, and Kathryn Gear.

H

happycustomer

May 26, 2016

Excellent dealership. Derek and Dan (finance) were great to work with and made the process seamless.Probably the best new car buying experience I've had.

JF

Jetta for live

May 26, 2016

Pierre were amazing. And this my second car I leased from him. Best car buying experience ever. Made me feel important. Communication throughout process was great. If anyone is interested in buying there next car, Colonial VW would be the best place to go. Thank you Colonial vw of Westboro.

M

Marisa

May 25, 2016

I had a great buying experience with Pete Esposito and Eric from Colonial. They were honestly a pleasure to deal with and there were no high pressure buying tactics. They went out of their way to make sure I got the car I wanted and that I was happy with my new Touareg. I would definitely recommend them!

E

Econti34

May 25, 2016

I have worked with colonial Volkswagen since I was 16. I have leased two cars with them and when my last least was up, I went in to talk about my options since I had moved to a different state. Even though I did not end up buying a car from them, Dan took the time to sit down with me and gave me the tools and the information i needed to ,aka the best decision peronally and financially for me. Dan was very thorough and didn't hesitate to answer my questions. He treats you like family! High recommend doing business again.

M

Michael

May 24, 2016

I wanted a new car but, like everyone, didn't want to buy unless the numbers made sense. I did my homework on the trade in value of my car (2012 Honda Accord) and decided that I'd go take a look at a GTI I saw on Colonial's web site. Stopped by the dealer on Saturday with no intention of buying a car - just wanted to see what the numbers looked like. Ended up seeing a 2015 Jetta GLI SEL on the lot at a big discount. Drove it and loved it. The hardest part of buying a car in my experience was the negotiation which surprisingly Connor and his boss made very simple. They gave me a good value on my trade without any haggling and explained what the current deals were with VW Credit for qualified buyers so there were no surprises. They are my local dealer and I felt comfortable and confident in agreeing to buy the car. Picked it up the following Monday and love it! Kudos to Connor and the staff at Colonial!

V

VW2016grey

May 20, 2016

First and foremost I worked with Dan who was honest from the get go. When it comes to purchasing a new vehicle this is an extremely important factor. He exceeded my expectations and worked with me to get the best price possible. If you're looking to work with someone I highly recommend him and Colonial VW.

P

patrickwobrien

May 18, 2016

I worked with Derek who was very fast to return my inquiry from their website. He was very easy to work with. No pressure to purchase and even followed back up to make sure all questions were answered. I would recommend Derek to work if you are in the market for a VW.

M

Mastalutz1

May 16, 2016

Derek was attentive and will work hard to put you in the car you want not the car someone else wants to put you in. Thanks again Derek!

S

srg22

May 16, 2016

Excellent service and really knew the answer to any questions I had. New nice details about the car I was purchasing (2016 VW Golf). Great buying experience especially for my first purchase.

B

Beebel

May 16, 2016

My salesperson, Derek Paquette, was fabulous. Listened to what I was interested in to purchase, what price point I wanted to be at, and what I wanted for my trade. It could not have been easier!Also -- the bathrooms are always spotless. As a woman that is important

E

ernieskid

May 9, 2016

Excellent service and attention to my needs. Jason Garrett was amazingly helpful and carefully answered all my questions. This was a very positive experience for me in trading my old car and purchasing a new one.

C

careyl1416

Apr 29, 2016

Dan was unbelievably helpful and courteous in helping me sign my first lease on a 2016 VW Jetta. If you're looking for a great car buying experience, go to Colonial and ask for Dan Heckman!

G

Golf16

Apr 27, 2016

Dan was incredibly helpful and got me the car I wanted at the price I wanted. If your in the market for a Volkswagen, go see Dan at Colonial.

K

kmd27

Apr 25, 2016

I've always had great experiences with the service department at Colonial VW Westborough so recently leased a car here. I worked with Jason Garrett and have nothing but good things to say.Jason was friendly and professional and was able to get me into exactly what I wanted for the price I wanted (and he was very patient in the process because my requests were pretty specific). There was also no pressure, games, or haggling which is awesome! Since my requests were so specific, I had to wait a short while for my car to come in and he kept me in the loop the whole time.Kathryn was also very friendly, helpful, and pleasant to work with when it came time to sign the paperwork.I would absolutely recommend Colonial Westborough and will keep coming back.

M

MVOB

Apr 14, 2016

My daughter and I started our quest to buy her first car at Colonial VW in Westborough. We did not realize it would be our first and last stop. It was clear to us within minutes we would buy her VW Tiguan from Dan Heckman of Colonial VW. He was prompt, knowledgeable, courteous, attentive and honest. We were impressed with his presentation style, his ability to listen and his good faith negotiations to get to a deal. We are very pleased with our purchase and with Dan and Colonial VW. We will be lifelong customers of Dan.

T

tsras28

Apr 12, 2016

I worked with Jason Garrett and he was very easy to talk to. I went to the dealership thinking that i wasn't going to get a car due to the negative equity of my trade but they made it work. I went to another dealership b4 going to colonial i felt that i was treated like a peasant. Here I felt i got treated with dignity. If i get another vehicle i will come here first. Thanks for making it happen.

B

Bonnie60

Apr 9, 2016

Jason was a charm to work with . He was we'll prepared and did exactly as I had requested .prodessional and courteous no pressure I epli recommend to my friends

K

Kenanniewermann

Apr 8, 2016

We were greeted by Jason, he was friendly, knowledgeable and didn't try to pressure us. He even matched the price we had from another dealer.Colonial is top notch! Great people and friendly service! They really worked with us to get us into the car we wanted.

R1

railguy 1992

Apr 5, 2016

I walked into Colonial Volkswagen of Westborough to test drive a Tiguan and was greeted by Dan Heckman,a very knowledgable salesperson.He was very familiar with the Volkswagen product and actually put me at ease,with his very professional and informative manner.The test drive was pleasant and as Dan was quick to point out the functions before the test drive,he was even better during it.I purchased the Tiguan that day and am very happy I did.After a week there were some things I noticed about the vehicle and pointed them out to Dan,He immediately schedule an appointment and resolved every issue I had,and did so efficiently.Jonathan Lacey from Service couldn't be anymore professional,very friendly and helpful.I would certainly purchase another vehicle from them.

R&

Roland & Barbara

Apr 2, 2016

Colonial's price point on our preferred car choice that we obtained through Edmond's was the most competitive. We received full attention once in the dealership. We had an initial price goal in mind that was lower than the dealer's. We had expected to arrive at a compromise. The car we wanted was not in stock, they found one at another dealer to swap. Still, he met us halfway. He gave us our asking price on the trade-in. Overall, we felt that we got a fair deal without hassles. No pressure, honest negotiation, personable, matter of fact attitude, positive experience.

N

NXE194

Mar 31, 2016

After purchasing a new Golf from Colonial I was very pleasantly surprised by the care and support after the sale. Coming form a Lexus and a Lexus dealership it was incredible to find that the attention to customers and service here was FAR better than that at Lexus. JON LACEY from parts and service was outstanding in every way. Coming into an unfamiliar service center is really intimidating. Jon introduced himself as if I were a life time customer and made me feel assured that my car was in excellent hands. There is no question that I will happily be bringing my car here for years to come. (Not to mention when it comes time to purchase another car).

M

MK6

Mar 17, 2016

Love coming down to these guys for service. I always always work with job and refuse to qork with any other person. Jon is a great advisor very helpful he always answered all my questions accurately and made sure I understood everthing. He gets me in and out real quick because he knows my time is valuable to me so he always gets me in and out and doesn't leave me with any questions because he answers all questions before I leave. I live closer to Wellesley volkswagen but I always make my drive down just to work with Jon

V

VWDude8891

Mar 15, 2016

I went to Colonial Volkswagen on Rt. 9 in Westborough after finding a car I was very interested in on cars.com and scheduling a test drive. During the test drive, Derek Paquette was extremely friendly and very helpful in answering all the questions I had about the vehicle. When I decided on purchasing the vehicle, the process was very efficient and they were very transparent and informative about any extra standard charges that were added to the price of the car. I would highly recommend Colonial Volkswagen to anyone interested in purchasing or leasing a new car or buying used.

S

ShipRaider13

Mar 7, 2016

Awesome customer service. Very knowledgeable on products and cars offered. Very quick and timely; would definitely recommend Dan Heckman. Smart guy and very friendly. Very easy to work with!

JM

Joyce Martin

Mar 6, 2016

Jason Garrett had called me to asked if I would be interested in turning my lease in early to get a 2016 Jetta. He was persistent on calling me so my husband and I made an appointment If it wasn't for Jason getting us in there to see what they have to offer I would never of signed a new lease that day. Thank you Jason for being very professional.

K

Kzechello

Mar 6, 2016

I have been a loyal patron to colonial VW in westborough for 10 years because of their fantastic sales and service departments. I rolled into a new lease this July, but I was having a really hard time driving the car. They worked with me and allowed me to roll into another lease and a new car. I picked up my Jetta sport and I love it! Work with Jason he was so helpful- no games!

S

Scarborough1

Mar 6, 2016

I was amazed by the customer service I received during the whole car buying process at Colonial Volkswagen. I had considered another car brand, but the dealership in Millbury I went to was an absolute clownshow (the absolute worst dealer I've ever dealt with). I also dealt with another VW dealer close to my house, but financially what they were offering me wasn't feasible. I decided to give Colonial VW a try. I inquired about a certain car (a Beige 2016 Passat) online, and shortly thereafter a gentlemen named Derek Paquette provided me with more information and pictures of the Passat that I was interested in. I met with Derek that same night to sign the paperwork. Derek was very polite, not pushy, and wanted to make sure that I was happy with my purchase. The showroom was very nice, and had a very laid back atmosphere. Eric Hofer in Finance got me a real good rate, with monthly payments that I could afford. On my delivery date, Derek made sure that all my accessories that I wanted were installed, and he throughly went over the Passat's features. Even though Colonial VW is 30 minutes from my house, I don't regret it. Derek, Eric, and Kathryn did a wonderful job during my car buying process (No hiccups). Thank you, Gentlemen. I enjoy my new Passat. I highly recommend this dealership to anyone looking to purchase a new, or used VW.

M

MyGolf

Mar 2, 2016

I bought a car from Pierre Saliba and couldn't be more pleased.When I went to Colonial VW I had already been to 3 other VW dealerships and knew what dollar amount that it would take to buy this car. I met with Pierre and he couldn't of been more helpful or knowledgeable. I told him the prices that I had and told him what it would take to put this deal together. Pierre was not pushy and he worked with me to make this deal happen. I feel that I got an "honest and fair" deal and would recommend Pierre and Colonial VW to anyone.

T(

Thelma (lol)

Mar 2, 2016

I had a phenomenal experience at Colonial VW. Peter Esposito and Kathryn Gear were both honest and professional. I was able to purchase my first NEW car ever "EOS 2016" The car is fantastic. The process was deterred due to lack of No Credit on my end, but with both their help I was on my way in no time . I would definitely recommend my friends & family to go to them in Westborough. Thank you

D-

Derek - Salesman

Mar 2, 2016

I am so happy with my 2014 VW Jetta SEL that Derek got me into. My credit is not that wonderful and he promised he'd get me in the car of my dreams and he did. He has spent hours making things happen and even personally delivered my car 1.5 hours away (I live in CT) because I wasn't able to go pick it up. We cannot wait to come back in a year and upgrade our second vehicle. I came 1.5 hours away even though there are 2 local dealerships near me within 20 min because of Dereks extreme customer service skills. There are not many salespeople like him and I am so happy we found him! Thanks for all your help Derek we will see you soon!

R

Rebecca

Mar 2, 2016

I had a wonderful experience at Colonial VW. Peter Esposito and Kathryn Gear were phenomenal. I would recommend this dealership to anyone.

R

Rocker77

Mar 2, 2016

I had a great buying experience . Hats off to all for their professionalism. If your looking for a car go see Derek at colonial VW!

A

amyoung177

Mar 1, 2016

My experience at Colonial was great. It was quick and easy. Derek and Kathryn were extremely helpful and able to get me into the car that I wanted. They are knowledgeable and offer great insight. I would highly recommend going to Colonial if you're looking for excellent service.

VT

VeeDub Three

Mar 1, 2016

Just picked up '16 Golf Sportwagen, my third VW from Colonial. A smooth experience, with none of the BS I've encountered at other dealerships over the years. Derek is straightforward and a pleasure to work with! The folks in the service department are outstanding as well. This is why I keep coming back to Colonial!

E

Erinmm

Feb 28, 2016

I purchased a new Tiguan from Colonial Volkswagen. Derek was extremely helpful through the sale process. I highly recommend his services if you're in the market for a new VW. He worked hard to get me into the car I wanted for a price that was within my range.

L

Lovemytiguan

Feb 23, 2016

I had a phenomenal experience with Pierre Saliba and Kathryn Gear. They were both honest and professional. I was able to get the car I wanted, while the process was quick and hassle free. I would definitely recommend my friends & family to them and to Volkswagen of Westboro.

M

Mark

Feb 23, 2016

I highly recommend Dan Heckman. My purchase could not have gone smoother. Dan's knowledge of and enthusiasm for the car made it a pleasurable experience.I also spoke with Jeff the internet guy on the phone. Very helpful!Thank you both.

T

Theused1

Feb 16, 2016

I am blown away at the customer service from this dealership. I came all the way from New London, CT because I was so disappointed in the service at my local offices. (might be leaving a review for that after I'm done here!) Derek helped me find the car of my dreams, and not missing a single feature I wanted. Even with less than wonderful credit, he made my dreams come true. I am so grateful and appreciative for him, and the financial department at Colonial VW! Forever customer from this point on!! have to add also how fair the price was, blown away!!

A

AJ

Feb 16, 2016

Jason Garrett was hands down the best salesperson I had met with. I started looking for a car a few weeks ago and Jason was the last person I had met with that day after visiting several dealerships. I was tired, exhausted and tired of aggressive sales people. Jason put me at ease and even though I was not ready to make a purchase that day, I remembered the great experience I had interacting with him that I returned to lease from him this weekend. He made the purchase stress free and was one of the most genuine people I had met. Thank you Jason!

AD

Alex Deiulis

Feb 15, 2016

After months of searching for the right car I finally found it at Colonial Volkswagen! Derek was the most knowledgeable and personable representative that I have ever come across. This guy made everything possible. From the moment I made the appointment Derek made sure he had everything covered. He was outside to greet me on a day when it was negative degrees with my car all gassed up and warm for me to test drive. The test drive was impeccable. He had plenty of routes to choose from that allowed me to really feel the handling of my VW CC and see what the puppy could really do. When it came down to buying the car it was a no brainer, and I felt no pressure from Derek. He was just simply there to make sure my entire experience was one that I could never forget. Thank you Derek for your outstanding customer service and your way to make me feel so comfortable through the whole car buying experience. I never felt one ounce of stress and I have never been so happy with a purchase. I also owe a huge Thank you to Kathryn Gear in the finance department. She bent over backwards to make sure I got an incredible rate and she made the whole process painless. She made me feel like I was being taken care of like one of her own. I can't thank her enough. Kathryn and Derek were with me on every step of the way and seriously hooked me up. I've never met such nice people just genuinely trying to get me the best deal the could honestly get. Bottom line is, I was treated like family at Colonial and that says everything for me.

E

ErinVWlover

Feb 15, 2016

Connor, to put it simply, is THE BEST!... I was in service, never looking for a new car, I actually thought Connor was my service advisor telling me my car was all done in service. Well Connor was a salesman, who was just offering to make me a cup of coffee he was EXTREMELY polite and a true gentleman throughout the sales process, Anyhow, he asked me a little about my trade. Knowing it was five years old he informed me of how i was out of my factory warranty and also told me that if I had ever thought about trading my car that now was the time to pounce on the Savings.!! He exlpained how it was smart to get into another fully Warrantied Jetta, and how it was the perfect time, mileage & age,. And if ever, right know would be the smart time to trade my jetta which i was originally in for service for.. Connor Put me into a New Jetta which i absolutley cant get enough of, I am excited every morning to commute to work i love it that much! However, He also got me what I was looking for on my trade, he met my exact expectations for what i thought was fair value with doing my research on my trade.. It was an easy, FUN (for the first time at a Dealership) and flawless experience. Thank you Connor for informing me on how to buy a car and sell my trade at a time when i really get the full benefits and maximum equity out of each vehicle.. I would recommend Colonial VW to anyone looking (or not looking as I was not) to buy a car. The whole staff was polite and curtious, Connor is very easy going not pushy and extremely knowledgeable about Volkswagens and how to correctly work with people. Best car buying experience Ive had out of many. Thank You Colonial VW, Mark Shefhauldt, Katherine and of course the man with the plan Connor!! Will be back again to see them in another 5 years as instructed by Connor!! SO HAPPY THANK YOU ALL

F

frannygans

Feb 13, 2016

It has been years since I purchased a vehicle at a dealership and I was a little nervous about the whole process. There was no need to worry, though, as I was treated with the utmost respect; the entire experience was nothing less than fantastic at Colonial VW. From Jeff the Internet guy, who provided tons of info over the phone, to Dan Heckman, my incredible salesman, I was completely satisfied and would highly recommend the Westborough team to anyone interested in buying a car. I did not get to pick up my car until late on a cold February night but Dan had my new (ish) car warmed up, shiny and ready to go. He took the time to instruct me about all the great features in my GTI and answered my questions with patience and clarity. Dan is new to the Westborough dealership but had a wealth of knowledge about the model I bought and the financing options that were available to me. Colonial is very lucky to have him on their team! Thank you DAN!

V

VWDriver

Feb 12, 2016

Worked with Pierre in sales. This was actually my second buying experience at Colonial VW. Very painless, fast transaction. So quick, even my 10-year old son was able to sit through the process.

J

jess1976

Feb 11, 2016

Jason is awesome! I've been leasing with Colonial for over ten years and he is the best salesman I have had thus far. He made the trading in from lease to lease simple and easy. He answered all my questions and I ask a lot of questions! Financing went quickly and smoothly with Kathryn as well. :-)

J

jrpshoesmith

Feb 9, 2016

Knowledgeable, dedicated and down-to-earth staff that will ensure you are getting the best possible price in the area, that you are getting the car you want and that you understand every aspect of the purchase. When buying from Westborough, its more like joining a family than being a customer at a dealership. They care about you and your experience with your VW genuinely and care about your car like it's one of their own. I just bought a 2016 VW Jetta Hybrid and love it!

J

JoeM508

Feb 8, 2016

Jason was very accommodating and patient as we test-drove four different vehicles late on a Thursday evening. The leasing process went as smoothly as possible and after a messy Friday snowstorm complicated the logistics, we drove out of there in a shiny new Tiguan on Saturday. We've been working with Colonial VW for a number of years, spanning three vehicles and have always been satisfied customers!

J

JakkiM9

Feb 6, 2016

Bought a 2014 Jetta from them in 2014. Brought it in for it's 40,000 mile check up. That was great until they gave me a loaner vehicle that got a flat tire on the mass pike! I got towed because of the laws that cover the pike. Thankfully was brought to work by the tow company. I called Colonial to tell them what happened they said no problem. I then waited 2 days for them to get my car from the tow company! 2 days!!!!! They would not give me another lease because I already had one out in my name. It took the owner of the vehicle to call the tow company to get the LOANER car towed back to Colonial so we could get our car back!!! This is ridiculous customer service. I called multiple times to talk to someone and was even hung up on by John in the service center!! I NEVER thought I would be treated like this after buying a car from them! Then when we go to get the car, they charge us for a tire, the tow anddddd the service totaling $850. It went in to the shop because it wasn't running correctly and they COULDN'T find anything wrong with it. ?? No manager there on a Saturday to talk to, just to top things off. I WILL NEVER GO BACK TO COLONIAL VW, EVER!!

M

mattyq3

Feb 1, 2016

I had a wonderful experience at Colonial Volkswagen. Jason Garrett, Eric, and Kathryn Gear were amazing. They worked extremely hard to find me a car in my price range, and a monthly payment that worked for me. I love my new Jetta!

S

Salamander

Jan 30, 2016

My daughter and I went in to investigate a lease for her and leased two new Jettas! I recommend Connor and Colonial for a lease or purchase.

C

carlover1012k

Jan 30, 2016

went to colonial for my new vehicle and was extremely pleased with my experience. Connor bayliss was my salesman and he was not only knowledgeable but extremely accommodating! love my New car and would deffinaly recommend going to this dealership and asking for Connor!

C

Colleen

Jan 27, 2016

Guys here are awesome! Went in and worked with Peter and was able to bring my brand new car home a day or two later, everyone is very friendly and professional. Eric the sales manager was a great help as well! All of my financing was done in less than 30 minutes with a low interest rate and a great monthly payment. Love my 2016 VW Golf!!!!! Highly recommend this dealership.

U

UptonLabs

Jan 27, 2016

Leased my 4th VW over the weekend and Derek and Mike made is painless and didn't waste my time. A great experience. Kathryn had me in and out of finance in about 5 minutes.

S

S.Christensen

Jan 24, 2016

My Boyfriend and I came in to look at used Ford Edge (2013) and were welcome by a wonderful salesman by the name of Derek Paquette. He is a very spontaneous and wonderfully helpful, he has made us laugh and joked with us and made us feel very welcome and like we were family.He had the Edge warmed up and prepared when we came in, and was very helpful with answering all our questions.The financial services representative Kathryn was very lovely and helpful, she saved us 16% off of our interest for our car payment and was very happy to do so. She laid everything out and explained it all to us in a way we would understand and it was just over all a fantastic experience.5/5 will come back! And I would refer anyone looking for friendly, quick and fantastic service to come here.

M

MEOLZ

Jan 23, 2016

I highly recommend buying your next vehicle at Colonial VW of Westborough. Pierre was a pleasure to work with and was very helpful and knowledgeable. I had been looking for a yellow Beetle for months and when one showed-up, mint condition - low miles, Pierre helped me with a test drive, answered all my questions and got me into the finance manager, where I was saved a trip to my local credit union, as we secured the loan with my CU right on site! This was a surprise birthday gift for my wife and upon delivery, Pierre had a big red bow on the hood! Perfect touch. Thanks to Pierre for a positive experience and a happy wife with her new Beetle!

M

Michelle31

Jan 23, 2016

I found a car online that I was interested in from Colonial Volkswagen. When I went to the dealership hoping to see and purchase the car, I Had a great experience. Conner had helped me deal with the insurance company and get the car that I wanted. It was very obvious that my satisfactory was his priority. I wasn't there for very long and I got to drive the car that I wanted home that very same day. He even called me a few days after my purchase to make sure that I was satisfied with my new vehicle.

R

rick7765

Jan 23, 2016

I have bought a lot of cars in my life and I have to say that this was the best experience ever. It was unlike any other. The whole team made it so easy ! Go here if your looking for a VW!

V

Veedubb33

Jan 23, 2016

My second purchase here and both experiences put all other dealers to shame and I buy quite a few cars. i knew what I wanted and had already driven the vehicle elsewhere so my transaction (other than signing papers) was done via email and phone. Highly highly recommended!

K

KevinGil1

Jan 22, 2016

Just bought my 2016 vw gti! Connor was great to deal with! I feel i got a very good deal and was very pleased with the overall dealer experience!

E

ErinC

Jan 22, 2016

I went to colonial VW to start looking for a new car after my previous vehicle was totalled in a natural disaster. The deal we made on the 2016 Jetta S was so perfect for me, I knew I didn't need to look anywhere else. It worked out so well that my mother actually ended getting the 2016 Jetta S as well. Staff was very helpful and friendly, making the typically stressful car shopping experience easy and enjoyable.

D

DRvw

Jan 13, 2016

The team had patience and was very understanding of my particular wants/needs. They did everything possible to make my experience a pleasant one since my whole family came along.

R

rkim521

Jan 8, 2016

I was in the market for my first vehicle. I was pretty set on getting a GTI, so I went to a VW dealer, and was offered a decent price with mediocre at best customer service. I emailed around to get a better quote and the sales rep at Colonial VW of Westborough offered me the GTI at a great price with all the details on the car. Since not owning a car, the sales rep, Derek, kindly picked me up from my home. Buying the car at Colonial VW Westborough was as stress-free as possible. Kathryn in Finance was also very friendly and made the financing portion quick and easy. I would highly recommend Colonial VW Westborough.

WO

William O'Neill

Jan 7, 2016

So, I'll admit that I'm not a huge fan of the car-buying process. I'm always tuned into body language and how genuine someone is being, and in sales, it's just not in the pre-requisites to be down to earth and realistic....at least that's been my experience. I arrived at Colonial on a whim and was just browsing some vehicles that I felt would be good winter cars. Well, I ended up leaving with one, and it was not due to some smooth sales techniques...I know what I want and when I feel comfortable, and at Colonial, my point-man hit the perfect balance of both during our interaction. I was fortunate enough to land a beautiful (very) gently used Volvo S60, and had the absolute pleasure of working with Connor Bayliss. I hope that if Connor stays in the car-sales business, he always keeps me in the loop of what dealership he's at--because I would follow whereever he goes to purchase a car. He was a professional, laid back, realistic vehicle representative. He was not a "typical" sales person...and for that reason, my experience was excellent. He even laughed at my warped sense of humor (for no extra charge!)I also have to sing the praises of Kathryn in the finance department...With past car purchases, I've noticed that the finance department is typically geared to up-sell the different products, but again--Kathryn was down to earth and super helpful. She gave me her opinion of which services she though might benefit me, but did not make me feel like I was the xxxx-of-the-earth for declining an extended warranty and extra-key service (which I had experienced at a competitor's finance department some time ago). In fact, I am very sad to have had to bid farewell to Kathryn and Connor, because I could see myself carrying on long term friendships with them both based on their jovial personalities!

B

bixbygrant

Jan 3, 2016

Friendly, honest and helpful advice from Peter. Got all my questions answered, got the price I was looking for, and a fair trade-in value for my old car. The entire process of getting the car, registration, plates, lease, etc. was smooth as silk.

C

cmore732002

Jan 3, 2016

Truly a great experience working with Joe, Connor and Kathryn. Very friendly, polite and courteous. I'm very satisfied with my new Subaru Outback wagon. Thank you for a great car buying experience.

K

KS

Jan 2, 2016

I traded in my beloved Jetta for a gently used Tiguan and was so grateful for the no pressure experience at Colonial. A bit of a random morning as on the test drive, Derek and I happened upon a car that had just taken out a utility pole and rolled over, hence solidifying my desire for an AWD! The whole trade-in process took a couple of hours; folks were clear about things and helpful in answering my questions. Derek and Kathryn were really committed to keeping the monthly payment within a range that I was comfortable with. Would highly recommend.

G

GTIGolf4Ever

Dec 31, 2015

After visiting several dealerships, Colonial VW offered the best overall experience. Exceptional personnel from Pierre in Sales and Kathryn in Finance made the buying experience an enjoyable and satisfying one! When you go to Colonial VW make sure to look for Pierre!

JD

Julie D.

Dec 28, 2015

After receiving what seemed like a hundred emails, calls, and text messages from other dealerships, I decided to pay Colonial VW a visit. I had spoken with Jeff Crown a few times through email who was very responsive; however, I ended up speaking with Derek Paquette instead (as Jeff was not working that particular day).Derek has a very easy-going personality, making me feel comfortable immediately. I never felt pushed in one direction vs another, which from past experiences purchasing cars, was fully prepared for. Instead, I felt like I had brought a friend with me to buy a car. I highly recommend asking for Derek if you are in the market for a new or used car. I am very happy with the entire experience.

T

Tom

Dec 28, 2015

I'm currently still working out my decision, however this was my first stop and I worked with Derek. He was extremely helpful, provided me with the information I needed, and didn't string anything out longer than it needed to be. I'm not sure if I am going to purchase here, but I certainly wouldn't have any reservations on working with Derek or the crew here.

Y

Yumei

Dec 19, 2015

Pleasant salse person Pierre ! I made the deal in the first time visit in an hour, my family and i like the car so much. . Thanks to Pierre.

B

Blh612

Dec 17, 2015

Jeff was great and informative online and Jason was great taking over! I am most impressed with the ability to make the impossible, possible, and get me into a vehicle I love in my crazy situation. I am also very happy and thankful that things got done as quickly as they did because he recognized and respected that I was a "woman on a mission." Very professional, I was not pressured, and very friendly.

C

Cass-andra

Dec 16, 2015

What an amazing experience!! Meeting Connor and having him help me pick out my car was simple amazing!! He helped me makensure I could afford what I needed to buy! Kathryn is simply the most amazing woman I have ever met!! I felt like I connected with the both of them on an honest and true level!! I can't thank Kathryn enough for everything she has done done for me and my family!! Thank you Connor and Kathryn!!

S

steve

Dec 14, 2015

The experience at Colonial VW in Westborough was terrific. Derek Paquette was on pointOne every question we had for him and he followed up with us if he wasnt sure.I also like to thank Kathryn too she is very friendly to talk to, and she helped us get inTo our car. This is the second car I have gotten from them. I highly recommend colonial VW.Great service, great people, they always step it up for the customer.

C

CarlaGoodwin

Dec 12, 2015

Just leased a 2016 Jetta with Colonial VW. Love the new car! Was exactly what I was looking for. Andrew was an amazing help and made the process seamless and easy. He was a great help with any questions I had. I had such a great experience my dad even plans on going back to get a car when the time is right.

J

Jeff

Dec 3, 2015

So I am a first time VW owner and I just want to let you know that I have dealt with John Lacey in service 2x's now. I had an issue with a key where I paid to have it re-programmed. On the second visit they determined it was a faulty key. John actually went back and gave me a credit for the work they did on the key as it was faulty to begin with. That along with the great level of service and communication is amazing. I have owned many different types of cars including luxury and John/Colonial VW has been the best by far! Also I love my Passat!! Not sure I am going to be able to go back to a Japanese car after how smooth this car handles.

J

Jeepaholic

Dec 2, 2015

I'd heard some really terrible things about repeated issues with the service dept - and actually had decided to not go to the Westboro dealership. However, they had a used Jeep on the lot that matched a lot of my criteria, and I wanted to check it out. So I caved when I saw it was not sold. I almost left without it but Jason Garrette made the numbers work. He is great to work with. I also made contact with Kathryn and Keith - who were also wonderful. So while I still would not feel comfortable returning for service, I was fortunate to work with these 3, and am thoroughly enjoying my "new"- used Jeep.

J

Jack123

Nov 30, 2015

I have purchased many cars over the past years and have always felt that after the deal was made, the finance person screwed me for a few thousand more, until my experience with Colonial VW and Kathryn Gear. I was dreading the final process of car buying... the finance guy. Kathryn Gear was perfection. Explained all of the options concerning warranty coverage and options. There was no raz-ma-taz, no fast talking and absolutely no pressure. Only a cordial respectful and informative buying experience. I don't know where they found Kathryn, but they need to hold on to her. She is GREAT.

B

billydoo

Nov 25, 2015

I rarely write reviews. However, I went to Colonial VW completely upside down on my current vehicle. I first went to Herb Chambers Honda and they barely gave me the time of day. They told me, in so many words, to leave because I was way too buried in my current SUV. When they did make an offer it was so absurd that I had to laugh.I went to Colonial VW 10 min later and met Connor. Nice guy. I told him my situation and he simply said he would see what is possible. Sure, I would have to roll in money and pay more, but they ended up heavily discounting my new SUV and added a bunch of sign and drive bonuses. In the end, I am paying less than what I was paying before with only $500 down. They were NEVER EVER aggressive or pushy. Everyone was polite. They made no grand promises. They simply knew where I was and we both worked together.Connor stayed an hour past his shift to make sure I got my car the SAME DAY it arrived from the truck after landing in the port a few days earlier. Honestly, it was me that was a little pushy and Connor was a gentleman. I told him I wanted the car done the same day and he did it. This was a busy Monday so I know the service team was not too thrilled. However, I was treated fantastic.In the end, dealers get a bad rap for a variety of reasons and it is usually the customer's fault with their unrealistic expectations. I was certain I would be stuck with my aging SUV until Colonial worked out a deal that probably made them less money than most sales. I also had to pay a little more. But, we worked together in a relaxing manner. Thank you Connor for all your help. Sincerely, Chris B.

T

Tiguan2016

Nov 23, 2015

This was our first Volkswagen purchased at Colonial vw and the service we received was excellent. Pierre was very knowledgeable of all the cars we asked about and we did not feel pressured at all. Pierre is very professional and I would recommend seeing him when you are looking for a new car. And did a great job explaining all of the fun details when we were ready to pick up our new Tiguan! Thank you for the Excellent Experience!

S

shengyang

Nov 17, 2015

very nice guy, tried his best to work out deal for us. the only dealership we can make decision on the first visit. highly recommend.

H

Hfranklin22

Nov 16, 2015

Derek worked quickly with another colonial dealership to get me the car I really wanted to look at. Even though I did not fall in love with the original car i came to see I end up looking around and finding one that was a perfect fit. Through the process Derek did not make me feel pressured at all to buy anything i did not love and it really made the experiance that much better. His positive attitude and helpful nature makes him great to work with. I would recommend him to anyone to work with! I also loved working with Kathryn in finance and Mark in management this whole team made my experience exciting and stress free : )

J

Jdimick

Nov 11, 2015

By far the smoothest and fastest transaction I have ever experienced buying/leasing a new car. Kudos to Jason and the staff. Thank you for everything!

B

Bert110

Nov 10, 2015

Purchased a Passat from Connor Bayliss and couldn't have asked for a better experience. Not only did I get everything I wanted out of the vehicle but Connor was kind, accommodating,and ever so helpful. I reccomend making this dealership your first stop and I promise it will be your last. Ask for Connor if your looking for the best experience possible.

D

Dan

Nov 8, 2015

Great experience buying a 2016 Jetta Sport with Greg Cohen. He was very knowledgeable, responsive, friendly and patient. He didn't try to hard sell, pressure or rush me. In fact, he went out of his way to help make the experience fun. I knew what I wanted and got it, no hassle. I watched football in the comfortable waiting area while he processed the paperwork. The car is amazing, btw ... love it.

D

Domast

Oct 26, 2015

Returned for a new car after many years, Very helpful and knowledgeable. Looking forward to many years with this one too We are longtime VW customers and glad to be back.

J

Johnnydinger

Oct 26, 2015

Recently leased a 2015 GTI at Colonial VW in Westborough and all in all it was an excellent experience. From the sales staff to the service staff its an excellently run location. The service staff are attentive and like to ensure your totally happy with their work and will do everything within their power to make sure you leave happy with their work.

L

ljg

Oct 25, 2015

We worked with Derek Paquette when our Passat lease was ending. He is professional, knowledgeable and a super nice guy whose approach is relaxed and friendly. We did not feel rushed or pressured to make any decisions and he was very patient with our questions. I highly recommend Derek and the whole Colonial VW team, and the service department is fantastic.

M

melansonkm15

Oct 24, 2015

Very easy process - no games, just honest negotiation. Jason was friendly and very helpful. He is very responsive and always there to answer questions. I love my new car and it was a great experience. Would definitely recommend to others!

P

Peter

Oct 24, 2015

Went to Colonial VW to buy a Tiguan. Derek Paquette was the car dealer there and was extremely professional and helpful. Definitely recommend both the dealership and especially Derek. Great service and professionalism.

A

Aderderian89

Oct 24, 2015

My expiierence was easy no pressure very friendly and easy to work with. They worked with me on every option and color I wanted. Buying expiierence was made very simple and low pressure

B

Berkshire

Oct 24, 2015

Although I based much of my decision to buy a new Golf on previous VW ownership and internet research, Jason could not have been more helpful in filling in the details that helped me close the deal on the purchase. All my questions were answered thoroughly, and the follow up to the actual vehicle pickup was equally efficient.

H

Happy

Oct 24, 2015

The sales people (Tomas) and management were incredibly helpful in the process of buying a car.I needed to get out of the car I was in and didn't think it was possible. Tomas showed my the car I was looking for and worked the numbers so well.....within 2 hours I was in a new Volkswagen. His knowledge of the operations and functions of car made my decision easy.

H5

Happy 55

Oct 24, 2015

My 2nd new car purchase from Colonial VW .No pressure and no techno babble .Always a very nice experience .Very clean dealership and a great car too

J

Jdoig

Oct 23, 2015

Tomas Revetria at Colonial VW of Westborough Was very helpful and made the buying process very simple. I got a great deal on my new car. I will do business with this him and this dealership again.

GR

Golf R Driver

Oct 12, 2015

"Excellent experience at Colonial" Purchased a new 2016 Golf R, and the process was quick and direct. Pierre worked with me, and he was both straight-forward helpful with me. I've purchased from Colonial before, and I will definitely have them on my very short list when I'm in the market for my next car.

T

Thierry

Oct 12, 2015

This is the third car from Colonial Volkswagen, and my buying experience has been wonderful. This dealership, and more specifically Mr. Pierre Saliba have been the perfect example of professionalism. During this process, they have been very courteous, have answered all my questions, rapidly and precisely, have proceeded at my own pace and without pressure, presented all the facts that I needed in order to execute my own decision.I only can recommend Colonial Volkswagen of Westborough if you want to deal with professionals for the acquisition of a vehicle.

AL

Aaron Longfield

Oct 11, 2015

Purchased a new 2016 Golf R, and the process was quick and direct. Pierre worked with me, and he was both straight-forward helpful with me. I've purchased from Colonial before, and I will definitely have them on my very short list when I'm in the market for my next car.

E

EP16

Oct 8, 2015

Worked with Derek P. to get a new Volkswagen. He was very sincere and helpful. He managed to get everything in order (registration, plates, etc.) very quickly so I was driving the next day! Would recommend.

N

Nini

Oct 5, 2015

I worked with Derek P. To get into my new GTI. I would highly recommend him, he made me feel comfortable and worked hard for me to get the best deal on my new GTI and get me the most for my trade, which I might add I was at Patrick VW and they could not make a deal happen for me. I will take ownership of the car soon as he has to get it in from another dealer, but my experience so far has been positive and certainly not stressful. I look forward to continuing my service here at Colonial and referring friends and family. Nicole

V

vdub1973

Oct 3, 2015

Derek P was very friendly and knowledgable made purchase comfortable. Up front and honest very accommodating and enjoyed working with him. Would definitely recommend Derek p

C

captain_pete

Oct 1, 2015

My husband and I came to this car dealership specifically to look at a used 2013 Honda Fit, which was very exciting because it's the FIRST car either of us have ever owned. And because it's our first car (and we therefore have no previous plates or anything like that), we were a bit unsure about what the process would be after we agreed to make the purchase. Caduste helped us navigate everything from finalizing our insurance to completing our registration. And despite a couple hiccups in the registration process due to a discrepancy in the car's history and hurricane weather temporarily taking down the registration system, Caduste kept us up-to-date with frequent text messages, provided A+ customer service, and even offered extra gas as an apology for the inconveniences. We are very pleased and love our new car!

BW

Buck Wing

Oct 1, 2015

We needed to help our son get a decent used car for him to get into his new job. The one he had wasn't economical enough for his long commute. Fortunately we found the perfect car on Colonial's lot. Very hassle free negotiation and they met us MORE than halfway on our trade. Derek Paquette was our Sales Specialist. He made us feel comfortable and was very honest with us. No egos to worry about when going to this dealer. This is my 2nd Jetta that I've bought from Colonial and it won't be my last!

R

robking3141

Sep 29, 2015

I worked with Derek Paquette after my last car was in a accident. I was looking before I knew it was totaled, and even after coming to an agreement on a new car, I had to wait to hear about my old one. Derek was able to secure and hold the car I wanted from an outside dealership even before i was 100% sure that I would be buying it. Then once I knew, he was able to get my insurance paperwork, inspection, and license plates all after 430pm on a Monday, so that I could pick my car up that day. Derek even took a call from me when he was home to answer a question about the car, I would recommend him to anyone looking for a car

R

RR1

Sep 26, 2015

"Best Experience ever" I went to the dealership to look at a used truck was very impressed with the overall experience. I worked with Pierre Saliba. We worked out a deal in about an hour. Very informative it was quick easy. I would like to say thank you to the sales manager and they were very professional and I couldn't be happier with the overall experience I had at Colonial VW. If you are looking for a new or used car ask for Pierre Saliba and he will take great care of you too.

BE

Best Experience

Sep 26, 2015

I went to the dealership to look at a used truck was very impressed with the overall experience. I worked with Pierre Saliba. We worked out a deal in about an hour. Very informative it was quick easy. I would like to say thank you to the sales manager and they were very professional and I couldn't be happier with the overall experience I had at Colonial VW. If you are looking for a new or used car ask for Pierre Saliba and he will take great care of you too.

VG

VW Girl

Sep 22, 2015

I have always been very happy with Colonial VW - I have bought cars there and always have them serviced there. I would 100% recommend them to anyone and I personally keep coming back. Every time I think - I should get something else ... I end up with another VW :)

J

JD

Sep 17, 2015

I had a 2013 Jetta Hybrid that was having problems, turns out it needed a big job, the guys at Colonial did an amazing job! They gave me a sweet loaner and covered everything on the warranty. I couldn't speak more highly of these folks. Just class act all around and made my experience a breeze. Def going back for all service needs etc.

TO

Tim O

Sep 17, 2015

I came into Colonial VW of Westborough. I was greeted by a valet..Great to not find parking. Met John Lacey inside of service who took care of me. It was service made easy. No questions left un-answered. He covered me with what was getting done and felt genuine and not just a car dealer guy trying to sell something. It seemed to me that John likes what he does. He actually talked to me like he cared. Walked me through the entire process before work was done and made sure i knew exactly what is suggested for that mileage and the cost to do it, turned out the car had a couple things it needed. I didn't have to second guess it needing those items because Jon had sent me a service VIDEO of the tech walking me through how my car looked while video taping the things on my car and showing to me exactly how it can be resolved and why it is needed. It made things easier to understand what it looks like before you go spending money on things a guy at a car shop says you need. It was like a small piece of interaction from the guy who actually worked on my car and then moments later John came upstairs to the lounge to fill me in on things and make sure i had seen the video. He was armed with the info on the costs on repairing those two minor things. The price was fair and i had it done. He got it done faster then he told me it would take, he updated me twice through the process, he came up to get me when they finished the work and told me that he had as a courtesy gesture printed a coupon from the website to "help me out since i wasn't expecting these additional charges" .... A DEALER THAT SAID HEY HERES A COUPON ONLINE FOR YOU I PRINTED!!! That never happens. ...That small gesture made those couple of things weren't small in cost (but fair in price in terms of what the items they were) an even more reasonable cost than what was quoted. It was just a small gesture that was not expected but was such a big deal to me. I just lost a brother & money is tight... it really made my day. I will be back to see John for my next service. Been telling al my friends & co-workers that own VW's the same thing every time a car repair conversation comes up..which is often oddly enough. I almost feel guilty for having waited this long to review him as i didn't see the email survey come as i thought i would have gotten. Colonial VW in westborough is a great place with quality employees.

DC

Dreams can come true

Sep 14, 2015

I went to Colonial Volkswagen because I love Volkswagens. My salesman was Mike Lodowsky and he was awesome. He helped me with my dead car and was very patient and was able to obtain a loaner car for me which was an unexpected pleasant surprise. I was going to sign the paperwork for a Jetta and I asked Mike to let me test drive a Passat. WOW, what a difference, the Jetta is a nice car and solid. My oldest son has one and loves it. But the PASSAT is a dream!!!!! The stars aligned, Mike got me a great price for the car and I could not be more satisfied.

S

SantoTrafficante

Sep 12, 2015

Was looking for a small Truck and had been in contact with Tomas. He notified me of a very clean Tacoma he had taken in as a trade. I went to see it, Tomas told me all about it. Offered me a great deal on it and I'm very happy with it. I would recommend anyone looking for a car to go see him! Thank you.

A

Annieb512

Sep 6, 2015

I went to buy a Jetta at Colonial because they had always serviced my old Jetta purchased elsewhere. I had gotten a cool letter in the mail that directed me to a website that estimated my trade-in value and estimated payment on a 2015 Jetta. They didn't really have quite what I wanted, but Tomas Revetria was very patient and helped me find the car I really wanted and just added a couple of features. While I was there, Tomas gave me some pizza for lunch and kept getting me water while we were waiting for the financing to go through. Everyone was so friendly and always made sure you were being helped. If you went in and asked for an employee by name, they literally ran off to get them. I got the car I wanted a great price, excellent trade-in , and the financing and payments that I wanted. Buying a new car can be an incredibly nerve wracking experience, especially if you are a woman alone. I am very happy with the car I got and didn't feel like I was taken advantage of or coerced into buying something I didn't want. They are awesome!!!

B

Beebel

Sep 4, 2015

Went to Colonial VW to lease our Passat. Derek (salesperson) made it easy -- no pressure and organized everything for us. It couldn't have gone more smoothly. My boyfriend and I LOVE our new car!!

W

WY

Sep 2, 2015

We just leased a new Tiguan with Andrew's help. Though the one we want was out of inventory, he quickly recommended some models with good prices. No doubt, it is more attractive. And the driving experience is excellent.

R

Rob

Aug 31, 2015

We bought a used 2015 Golf GTI from Colonial a few weeks ago and we enjoyed the experience and returned for 2015 Golf TDI for my Wife.Drew is a great - no pressure, no hassle, knowledgeable, on point and he's the only car sales guy who I've dealt with that is "with the times" meaning he knows how to text and email instead of bothering you with phone calls.We walked out of three big name dealerships in the area (Raynham, Brockton, Braintree) and lets say that the rating you view on DealerRater is very actuate to the actual experience you will have.Go here first, don't waist your time with the other guys.

C

Chris

Aug 31, 2015

I've been a loyal Colonial VW customer for years. Loved working with the "Bill's" in the service department. After living out of state for a year, I returned and purchased a new Jetta from Mike Lodowsky. He was very patient and thorough. I came to trust Mike and know he'll be available over the next few months as I get acquainted with my vehicle. Also looking forward to working with the Colonial service team for years to come.

E

Ez

Aug 29, 2015

Great service Very detailed explanations on the repairs

L

LA

Aug 27, 2015

Excellent Service I must say this was the best experience I had ever had buying a car. Pierre Saliba was great to work with. He was very patient and helpful throughout the whole process and I must say that after we bought the car he went through the whole car in detail showing us everything about the car and even hooked up our bluetooth. I highly recommend Pierre Saliba. Joe Dolan the manager was very understanding about a couple concerns I had and he assured me that it would be taken care of and he's a man of his word. Very satisfied customer thanks to Pierre and Joe.

L

LA

Aug 26, 2015

I must say this was the best experience I had ever had buying a car. Pierre Saliba was great to work with. He was very patient and helpful throughout the whole process and I must say that after we bought the car he went through the whole car in detail showing us everything about the car and even hooked up our bluetooth. I highly recommend Pierre Saliba. Joe Dolan the manager was very understanding about a couple concerns I had and he assured me that it would be taken care of and he's a man of his word. Very satisfied customer thanks to Pierre and Joe.

S

simk

Aug 17, 2015

I had an amazing car leasing experience with Mike. He was super helpful and diligent in finding the right deal for me which met all my needs. Mike was able to expedite the whole process and work around my timelines. I really enjoy driving around in VW Tiguan. I really appreciate the whole car buying experience at this dealership and I'm glad that I had an opportunity to work with Mike.

Y

yjkim

Aug 15, 2015

I just bought a Golf and Mike Lodowsky has been so helpful! He is very patient, knowledgeable, and professional. He even drove 30 minutes to come get me as I didn't have ride to the dealership. This dealership is very professional and everybody here is super nice. Strongly recommend!

J

JohnsatVillcab.com

Aug 14, 2015

I was a difficult customer. I was upside down on my truck and unsure about the switch to a wagon. Tomas was consistent with his follow up but never obnoxious and always made me feel that he was working to help me make the the decision to buy rather than "selling" me. I walked away twice because i was unsure and he did not hound me. He did call to offer additional information. In the end we worked out a lease that got me out from under the old financing and into a great little car. I have not yet achieved 50 mpg average for a trip but have been very close. I am consistently getting twice the mileage of my old 4cylinder manual 2 wheel drive truck and this little car is quicker than I will ever need.

HS

Happy Shrewsbury Customer

Aug 13, 2015

A wonderful experience buying a new car here at Colonial. The people I worked with were professional and knowledgeable , simply they were put great. They earned my business.

M

maritak

Aug 12, 2015

I hate buying cars. I hate having my car serviced. Well, not anymore! Every single thing about Westboro VW is perfection. Bill McGrath in Service is the best person you could ask for as far as explaining things and just plain being helpful. He's a keeper! And so are the other people in the garagethere's a Bill and an Irish guy in Parts! Everyone just comes together to make you feel great about the service. The whole experience COULD be a nightmare (and it was in other places I've been to) but the people at Westboro make everything just perfect.

S

Steven_H

Aug 11, 2015

I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership.I recently had this vehicle serviced, at the same dealership where I purchased it, for its 40k check-up.From the time I purchased it until now, this vehicle has only needed standard maintenance (10k check-ups / tires).All Colonial staff members have been extremely friendly, and focused on customer service; especially Billy McGrath -- about whom I cannot say enough good things. Billy is sharp-witted, concise, customer focused and efficient.P.S. Along with McGrath's focus on customer satisfaction, I am also impressed by the technology utilized by Colonial: specifically, the audio/video message the staff will send me, via a txt message, as the car is up on the lift while being examined -- showing me the condition of the undercarriage, parts, tires, etc. Very impressive.

B

Bill

Aug 11, 2015

Mike Lodowsiky was a delight to work with. The customer service I received from Mike you would have thought I was purchasing a car three times the value of the one I bought.This is an easy breezy dealership. I saw the car I wanted online and contact the internet department to make sure it was still there. I loved the price so I bought it on the spot. Mike was patient as I was waiting for my insurance money; deer and rabbits coexist in the wild but not so much in our world. When I arrived it was ready to go; thank you again to the team that preps the car because even two weeks later it is still shining bright. This dealership is worth your time.

C

Ciara111

Aug 11, 2015

I went in to the dealership looking for a Volkswagen. However I saw this beautiful BMW and immediately knew it was going to be mine. Connor was knowledgeable, courteous and patient while I made up my mind. He talked us through the process and was extremely helpful in answering all our questions. I picked up my car today and couldn't be happier. Don't go to any other dealership. Go to this one and ask for Connor!

G

GP

Aug 11, 2015

I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular.Respectful, knowledgeable, willing to help along the whole process, from dropping off until picking the car up.A great experience as a customer, the kind makes you happy to return when the situation calls for.Thank you Bill!

J

jafollit

Aug 11, 2015

I've been having my VW's services at Colonial for over 8 years and I am always impressed with the service department's prompt and through service; but what keeps me coming back is Bill McGrath and the customer service I receive at Colonial. Recently, I encountered a bit of trouble with my 2011 GTI. I dropped Billy an email explaining the situation. Bill was able to fit me in to a very busy Saturday, got the problem diagnosed and my car was ready that afternoon. A big thank you to Bill and the rest of the wrenches at Colonial - excellent service and you bet I'll be bring my cars to Colonial for years to come!

M

Mzanna67

Aug 8, 2015

I've been with Colonial VW for about 15 years and now own my like 8th VW! I've known Billy McGrath in the service department for years and he'staken such good care of me and my cars! He's always been honest and professional. I would highly recommend Colonial VW to anyone; especially Billy McGrath and the service department. They're the best!

PJ

Pooja J

Aug 7, 2015

This is my only bad buying experience so far in the history of buying used cars. I bought a 2013 Beetle-sport edition. I live in Indiana and bought this car in person on May 30th. The day I bought it, my car didn't show any damage on it. When I received the delivery of my car on June 10th, it had some cosmetic damage on it. The delivery guy handed over a flip sheet to me which was signed by the dealership before the car was shipped that clearly mentioned that the damage existed when it was being shipped. When I called and spoke to the sales rep, he mentioned to me that the delivery guys are very cautious and no damage could have occurred in transit thus helping me prove my point that the damage occurred between the date of purchase and the day it was shipped. I have images to prove that the damage did not exist when I bought it which I have also shared with the dealership. It has been close to two months of emailing/following up and no one wants to own up this responsibility of the damage that occurred at the dealership after I bought it. I was asked to email the General Manager who mentioned to me that used cars always have some issues with them and I think I as a consumer had a right to know all the defects before I bought it if any existed. The issue in question here is that the damage did not exist when I bought the car and the dealership wants me to be satisfied with a response that used cars always have issues. I was happy with how they handled my out of state registration process and I give them credit for that but I cannot ignore the damage. I have a right to receive the goods in the same condition as I bought it in or be compensated for the loss which was not pre-existing. I for sure am a dissatisfied customer and cannot trust the credibility of this dealership. Also, there was a difference in the information provided for this car on cars.com versus what we were told at the dealership.

PJ

Pooja Joshi

Aug 7, 2015

This is my only bad buying experience so far in the history of buying used cars. I bought a 2013 Beetle-sport edition. I live in Indiana and bought this car in person on May 30th. The day I bought it, my car didn't show any damage on it. When I received the delivery of my car on June 10th, it had some cosmetic damage on it. The delivery guy handed over a flip sheet to me which was signed by the dealership before the car was shipped that clearly mentioned that the damage existed when it was being shipped. When I called and spoke to the sales rep, he mentioned to me that the delivery guys are very cautious and no damage could have occurred in transit thus helping me prove my point that the damage occurred between the date of purchase and the day it was shipped. I have images to prove that the damage did not exist when I bought it which I have also shared with the dealership. It has been close to two months of emailing/following up and no one wants to own up this responsibility of the damage that occurred at the dealership after I bought it. I was asked to email the General Manager who mentioned to me that used cars always have some issues with them and I think I as a consumer had a right to know all the defects before I bought it if any existed. The issue in question here is that the damage did not exist when I bought the car and the dealership wants me to be satisfied with a response that used cars always have issues. I was happy with how they handled my out of state registration process and I give them credit for that but I cannot ignore the damage. I have a right to receive the goods in the same condition as I bought it in or be compensated for the loss which was not pre-existing. I for sure am a dissatisfied customer and cannot trust the credibility of this dealership. Also, there was a difference in the information provided for this car on cars.com versus what we were told at the dealership.

W

Wes

Aug 6, 2015

Having bought my last car from Colonial VW 11 years and over 200k miles ago, I was ready for a new car. After visits to Mazda, Toyota and Ford, nothing beat the quality and price combination I found at VW. Drew and his manager Joe were very professional, and supportive thru the entire process. No strong arm tactics for extras after the deal you may find at other dealers. This level of service was consistent with what I found in their service department as well over the last 11 years.

W

Wes

Aug 6, 2015

Having bought my last car from Colonial VW 11 years and over 200k miles ago, I was ready for a new car. After visits to Mazda, Toyota and Ford, nothing beat the quality and price combination I found at VW. Drew and his manager Joe were very professional, and supportive thru the entire process. No strong arm tactics for extras after the deal you may find at other dealers. This level of service was consistent with what I found in their service department as well over the last 11 years.

RM

Rich M.

Aug 4, 2015

Drew was fantastic to deal with, I would recommend Colonial Volkswagen for your next car buying experience. -Rich M.

C

Cdwhamond

Aug 3, 2015

Tim B was a tremendous help to me during my first car buying experience. He was so professional and courteous throughout the whole process. He was knowledgable about the cars and was able to answer all of my questions. He made it a pleasant and easy experience.

D

donoghue_matyahoo.com

Aug 3, 2015

I came to Colonial VW of Westborough with very customized search criteria for a slightly pre-owned vehicle. My decision to choose Colonial was based on the outstanding maintenance service I received on my current VW which I have owned for the past 8 years (and yet I did not purchase from Colonial). Within a week of first meeting Connor Bayliss last weekend, he followed through with getting my "needle in a haystack" not only secured, but on the lot and ready for a test drive. He found my ideal vehicle with far less miles than I required and well under my budget. The dealership was slammed when I arrived this afternoon (on a Sunday), but Connor impressively and successfully managed many customers' inquiries all while ensuring that I did not feel neglected or unimportant. I was also impressed with my observations of the other 2 sales consultants on the floor - both were incredibly responsive and attentive to their customers. Connor was extremely up-front in pointing out some minor cosmetic issues that needed to be addressed prior to delivery (they just acquired my "ideal" vehicle within the past 48 hours and had not yet been through service detail and I likely would not have noticed them) and made me confident that I was picking up a 2013 model that will be in 2016 condition. Regarding the financials, I was not only impressed with Connor's ability to come in under budget, but also quickly give me the options for down payments for a 3 year, 4year or 5 year term while maintaining my ideal monthly payment through VW Credit. When I completed the Purchase & Sales Agreement and met with the Business Office Manager (Kathryn Gear) to firm up the financing details, she was incredibly friendly and knowledgable of the additional protection plans and never questioned me once on the programs that I declined. She took a solid interest in my satisfaction with their overall service and, more importantly, quickly secured me a fantastic APR rate. Thanks, Connor and Kathryn. It was a pleasure to work with you today! Although I certainly don't plan on purchasing another new vehicle in quite some time, you can count on my future referrals to friends and family down the road. As sad I am to turn in my 2004 Passat, I'm looking forward to a lot of fun in my new one!!!-Matt Donoghue; Watertown, MA

C

crossroads

Jul 31, 2015

First bought a used vehicle. I saw it on line and set a time to meet with Tim the salesman who was great to deal with. With a little haggling we made a deal which I thought was fair to both . In the end I ended up spending 30,000 dollars. Now they are on line with registry which most dealers are they do all the running around between the registry and insurance company for which they charge 400.00 and I think it's worth it. But then they cheap out charge you for the sticker and only a half tank of gas. Again no fault of the salesman. If you buy from them negotiate this before signing. This is what separates them from a great dealerships.

J

jeremytthibodeau

Jul 30, 2015

Working with Mike Lodowsky was fantastic. He was very relaxed and not pushy with trying to get me to make the purchase and was very responsive/available for questions. After the purchase he followed up the very next day to see how everything was going, which was very much appreciated. Great experience all around.

J

jetpeter1

Jul 28, 2015

I met Connor upon walking in one day a few weeks ago to search for a VW Routan that I was looking at online, and he took the time to show me two that were there on the lot. He was very friendly, knowledgeable and extremely easy to deal with in comparison to other dealerships I have purchased cars from in the past.... here there's no pressure, no hurry etc. Once finding a vehicle that I wanted, the experience of trading one in and getting this new one was easy and pretty effortless. Our Routan was delivered on time as planned, and nicely presented. I would certainly recommend shopping here, the entire staff is great, as well as the facility. Conner was excellent and made the buying experience very stress-free. I would be happy to purchase another vehicle from him hopefully within the next year! Also, in rating the price, I felt it was good - they don't "discount" more or negotiate further however the research I did online did yield results that showed their starting point prices were reduced pretty good from the KBB average dealer list prices from the same vehicles mileage, condition and model features offered elsewhere. Not being in the "biz" I can never know really how all the $ works, so can't rate pricing better than "good" but I'm tough, and other dealers I've bought other brands of cars from can't even come close to these folks, were the "haggling" drags on and on. Way to go Colonial VW!

T

Thierry

Jul 28, 2015

Bought two cars the same day from Colonial. Why? The meeting started in a very professional way, but yet very friendly that it was worth buying a second car for my wife. Experience like that cannot be found everywhere that I did not mind extending it for a second car.I dealt with Connor Bayliss that spent the time to go over all the details, and did it again very much patience with my wife.The dealership after sale was handled with very much diligence and very complete and fast.

HC

Happy Customer

Jul 26, 2015

Pierre Saliba at Colonial VW went above and beyond to make sure that I was put into an affordable, comfortable, reliable car. They pulled all strings needed when I went in looking for a vehicle. First car I looked at I loved, and they made sure I was able to get it.

CF

colonial fan

Jul 26, 2015

Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive by a closer VW dealership in Auburn just because I know the service I receive from Bill will be worth it the extra drive every time.

R

Ros

Jul 23, 2015

I came to the dealership very late when they were about to close. Nevertheless, Connor was very helpful and willing to stay longer in the office of a test drive. The process was very easy with no pressure. Connor was very knowledgeable about the car and provided just right amount of the information. Next day I drove off in the car I was looking for - used GTI. I highly recommend this dealership. The guys are very helpful and friendly.

W

walterh

Jul 23, 2015

It takes about 2 weeks to find the car I want. But I finally landed with a great car with all the packages that I wanted. The financing process is challenging, but the helpful staff got it done. Really appreciate colonial volkswagen for this awesome new car I got.

R

ronmaldorf

Jul 22, 2015

Just purchased a new VW and have to say it was an incredibly easy experience. Tim B. was fantastic - very easy going and knowledgeable. He really helped me find the right car at the right price. I felt it was a no pressure process and overall I am very happy with the experience.

SL

Shaun L.

Jul 15, 2015

I recently purchased a 2015 Golf GTI from Colonial Volkswagen. My sales consultant was Andrew Pappas. I came in earlier in the week to see about doing a test drive. I didn't have to flag down anyone or wait. I was immediately greeted when I came in. Andrew pointed out some interesting roads so I could see how the GTI handled. He was very courteous even though I told him I wouldn't be making a decision on the day I came in. Later in the week, when I decided to buy the car, the whole process was very straightforward, with no pressure, and I was happy with the final sale price we worked out. The financing process was also very smooth. I had called my bank earlier to get pre-approved for an auto loan, but Colonial was able to offer me an even better interest rate. While working out the financing details, Catherine, who is from my home state, also took the time to suggest some places for me to go, since I am new in the area. When it came time for delivery, Andrew went out of his way to meet me after dropping off a rental car, arriving 15 minutes early, before I had even made it to the rental office. The GTI was delivered in great condition, and topped off with gas. Andrew also took the time to show me the service and parts department, and point out some of the people working there. Finally, I was very happy to find out that the first maintenance on my new car would be free of charge, and that they offered a free checkup on the car after my first 30 days of having it. From start to finish, I was very happy with the whole process and the outcome. The people I worked with were professional, friendly, and committed to delivering excellent service. I enthusiastically recommend Andrew and Colonial Volkswagen.

A

amonfette132

Jul 11, 2015

Colonial VW went above and beyond to make sure that I was put into an affordable, comfortable, reliable car. They pulled all strings needed when I went in looking for a vehicle. First car I looked at I loved, and they made sure I was able to get it! -Ashley

C

Chip

Jul 6, 2015

I found the car on Cars.com, sent an inquiry electronically to see if the car was still available, and Tomas called us within 20 minutes to make the connection. Because we were more than 90 minutes drive from the dealership and could not get there for a couple of days, Tomas offered to hold the car with a small deposit. He put our minds at ease that the car was as beautiful and in as excellent condition as it appeared on the website by going out and taking a first-hand survey. He came in on his day off to meet us, take us for a test drive, and walk us thorugh the process. Tomas demonstrated integrity, complete knowledge of the vehicle and its features and benefits, and made the process very enjoyable. This was of particular surprise considering that this was a used Subaru at a VW dealership.

CS

Completely Satisfied

Jul 1, 2015

I gave Pierre Saliba 5 stars because he was completely honest, knowledgeable, and made my shopping experience enjoyable. He made the process Easy!Great dealership, very thorough service to sales

P

Passat4ever

Jul 1, 2015

Went to Colonial on a Saturday morning around 9:40, and 1 hour later I bought a 2014 Passat TSI. A friend of mine has referred me to Mr. Pierre Saliba. Since he was busy with another customer, he asked Another salesman to helpme. Mr. Andrew Pappas was friendly,knowledgable and easy to work with. After I tested the car that I was interested in buying, Andrew asked me " what can we do to earn your business today?". This simple and honest question put me at ease. I didn't feel any pressure to buy as it is custom at a car dealer. I would definitely recommend Colonial as a a car dealer, and specially Mr. Andrew Pappas to future car buyers.

R.

Reichner .L

Jun 30, 2015

I love my new Beetle. I went to Colonial and met Tim Barnes and he helped me get out of my car that I didn't like and into the Beetle even though I only had my car for 2 years. It was great working with Tim and Tony Strozina, they made the whole thing happen and I never felt pressure to do anything I didn't want to do. Tim explained everything to me and it was a very easy to get my new car. I will never go anyplace besides Colonial VW and tell everybody to go see Tim and Tony.

GJ

great job guys

Jun 30, 2015

I shopped 3 diff. dealers and Colonial VW was price competitive and had the most reviews so i went with them... they lived up to expectation. thank you

B

Bjackson2

Jun 30, 2015

Walked in at 8:00 am for an oil change on my Jetta and drove off at 11:00 in a new, used beetle. Mike Lodowsky caught me looking at the beetle in the showroom, as he was walking in the door to start the day. He said, jokingly, "is this your new car"? It has never been such an easy, pleasant experience buying a car before. Mike never gave me any pressure and he made things work. Love the Beetle and hope it works out as good as the Jetta did. At 203,000 miles it was time!!

B

BH

Jun 29, 2015

"Pierre Saliba was an absolute pleasure to work with ..." Pierre Saliba was an absolute pleasure to work with while purchasing my Volkswagen Tiguan. From the first day of evaluating various options, Pierre worked diligently to exceed my expectations and was well-versed describing various features and functionality. I would recommend Pierre and Colonial VW of Westboro to anyone considering a vehicle purchase.

D

Dro

Jun 29, 2015

I recently turned over my VW lease for another lease; I was very pleased with how the process went. I was able to get everything I wanted in the car. I have worked with Tim Barnes before, so I knew I would be dealing with an honest sales consultant. He was able to provide updates on the stages of the process and made sure that every detail I wanted was met. The Colonial crew as a whole has done a great job with previous VW cars I have had and they do take care of you. In the end, I would definitely go back to VW Colonial to purchase another car and recommend them to anyone who wants German engineering!

A

Arly

Jun 29, 2015

Was introduced to salesperson Andrew Pappas who got me into my 2015 Jetta without a glitch..very helpful and accomodating on all levels. Would recommend him to anyone looking to buy a VW.

M

mschmidt1

Jun 29, 2015

I am now into my second lease w/ a new Tiguan - I love the car, but I also have loved my relationship with Colonial Volkswagon. The service team has been GREAT! I usually try to avoid service at a dealership, but they are friendly and knowledgable. Mike L. was my salesperson this time around and was kind and patient when I opted to wait for my color combination to become available. He didn't pressure me into something I didn't want and had the new car ready for me in record time (once he found it).

M

mtk

Jun 29, 2015

I came in apprehensive as to what new car I wanted to buy, I was debating between three or four different car manufactures. Connor was my salesman, he made me feel so comfortable and welcome from beginning to end at Colonial. We test drove a Jetta, Connor knew the ins and outs of the car and truly educated me about what I was buying. he made the sales process simple and easy. compared to other dealerships I was shopping at The team over at Colonial was by far the best! That made buying my new Jetta very easy and I feel great about my purchase. highly recommend this dealership and when you go ask for Connor

S

sisterkid13

Jun 29, 2015

FIrst time buying a NEW car and Mike Lodowsky was very helpful..Was just going in to look for some more information and see if i could afford a new car, walked out of the dealership with my name on a car! Everyone there was down to earth and didnt try to push us into buying their car like every other dealership..thought i would have to wait longer to get my car but Mike had the car ready in no time! Definitely recommend this dealership..

L

Laura

Jun 27, 2015

From start to finish, a stress free experience. Connor was easy to interact with, professional and courteous all around. He intuitively dispensed just the right amount of information regarding the car's features and sale. I had a similar experience in completing the sale w/ Joe. Joe was no nonsense and professional yet still personable. Great Experience at Colonial Volkswagen Westborough. Highly recommend this dealership!

P

Peggy

Jun 27, 2015

The dealership was friendly and professional. We were stunned to find that the Beetle would be the car for us. What a blast it is!! Connor is very friendly easy to and answered all our questions quickly and accurately. NO pressure and so unlike other car buying experiences. Would definitely go back but this car is too much fun! We'll have it awhile.

J

jettaenthusiast

Jun 27, 2015

I recently moved to the Worcester area from out of state, and the entire Colonial Volkswagen team made my experience of leasing a Jetta incredibly easy and enjoyable. Their knowledgable and approachable sales staff answered any/all questions with ease and they went above and beyond to make sure that I was satisfied. I would highly recommend Colonial Volkswagen to anyone looking to buy or lease a VW--it was undoubtedly the best leasing experience I've had thanks to Connor and Renel!

J

JettaEnthusiast

Jun 22, 2015

I recently moved to the Worcester area from out of state, and I must say, the entire Colonial Volkswagen team made my experience of leasing a Jetta incredibly easy and enjoyable. Their knowledgable and approachable sales staff answered any/all questions with ease and they went above and beyond to make sure that I was satisfied. I would highly recommend Colonial Volkswagen to anyone looking to buy or lease a VW--it was undoubtedly the best leasing experience I've had thanks to Connor and Renel!

E

E-Golf

Jun 21, 2015

"Surprisingly excellent experience!" My husband and I just wanted to take a look at an eGolf for fun and ended up leasing one. Pierre Saliba was very pleasant and made an offer that was too good to walk away from. We kept waiting for the high pressure "sales talk" and the hidden add-ons, but there weren't any. Pierre patiently stayed after hours while we grilled him with questions looking for any tricks. (We have had many bad experiences working with dealers in the past.) When we came to finalize the deal, we worked with Renel who is very good-natured and funny. We kept waiting for him to add in extra costs or pressure us about car warranties - he didn't. He told us what was available and asked what we would like to do. We completed the deal in less than 20 minutes - with no unpleasant surprises! Literally - a first for us. We also met Bill who is the eGolf service adviser and he was very knowledgeable about the car. We are happy and excited to be driving our first all-electric car! Thank you to Pierre and Renel!

VG

VW Girl

Jun 21, 2015

"Pierre's customer service unparalleled" This is the third car I have purchased from Colonial in 5 years. While all the experiences were great, this one was by far the best thanks to the outstanding attention and care from Pierre. Expert knowledge, honest opinions and outstanding listening skills were always on display. He even came in on a day off so I didn't have to wait three more days for the car.

E

eGolfSoccerMom

Jun 20, 2015

My husband and I just wanted to take a look at an eGolf for fun and ended up leasing one. Pierre Saliba was very pleasant and made an offer that was too good to walk away from. We kept waiting for the high pressure "sales talk" and the hidden add-ons, but there weren't any. Pierre patiently stayed after hours while we grilled him with questions looking for any tricks. (We have had many bad experiences working with dealers in the past.) When we came to finalize the deal, we worked with Renel who is very good-natured and funny. We kept waiting for him to add in extra costs or pressure us about car warranties - he didn't. He told us what was available and asked what we would like to do. We completed the deal in less than 20 minutes - with no unpleasant surprises! Literally - a first for us. We also met Bill who is the eGolf service adviser and he was very knowledgeable about the car. We are happy and excited to be driving our first all-electric car! Thank you to Pierre and Renel!

VG

VW Girl

Jun 20, 2015

This is the third car I have purchased from Colonial in 5 years. While all the experiences were great, this one was by far the best thanks to the outstanding attention and care from Pierre. Expert knowledge, honest opinions and outstanding listening skills were always on display. He even came in on a day off so I didn't have to wait three more days for the car.

D

dro_34

Jun 19, 2015

I recently turned over my VW lease for another lease; I was very pleased with how the process went. I was able to get everything I wanted in the car. I have worked with Tim Barnes before, so I knew I would be dealing with an honest sales consultant. He was able to provide updates on the stages of the process and made sure that every detail I wanted was met. The Colonial crew as a whole has done a great job with previous VW cars I have had and they do take care of you. In the end, I would definitely go back to VW Colonial to purchase another car and recommend them to anyone who wants German engineering!

B

beedoobie

Jun 18, 2015

I have purchased 2 cars from colonial and can't say enough about the excellent experience I always have. Mike Lodowsky in sales couldn't have made buying a new car easier! Thank you!

2

2015PASSATSE

Jun 15, 2015

I leased a 2015 Passat and when helped by Tomas.. Best saleman I ever delt with.. He showed me many different car options till we found the perfect car.. There was no stress or pressure in the buying process.. I would deffently contact him the future when my lease is up..

2

2015PASSATSE

Jun 15, 2015

I leased a 2015 Passat and when helped by Tomas.. Best saleman I ever delt with.. He showed me many different car options till we found the perfect car.. There was not stress or pressure in the buying process.. I would deffently contact him the future when my lease is up..

M

mcameron

Jun 8, 2015

Tomas helped me find and purchase my car. He helped with every step along the way- I was a first time car buyer so I needed a lot of it! Not pushy and more than accommodating!Renel did my financing. I was less than impressed with his 'help'. Luckily Tomas explained everything Renel failed to.

A

ATF

Jun 6, 2015

The buying experience was wonderful. Very fair and reasonable price for both my trade and for the purchase of my pre owned vehicle. Tomas was very attentive and knowledgable, staying past closing to assist me with my purchase. Outstanding sales person and because of my buying experience I will recomend Colonial to others.

LM

Luis M.

May 31, 2015

I just purchased a 2015 Golf at Colonial VW and it was a great experience. The sales consultant (Tim Barnes) was professional, courteous, and knowledgeable. He was very helpful during the decision making. The process went quick and smooth. Everything was ready when promised. The car is just awesome, the Germans have perfected the Golf over the years. I highly recommend the dealer and of course the cars.

TB

Tim Barnes

May 30, 2015

I came to Colonial Volkswagen to look at the new 2015 Passat. I was introduced to Tim Barnes one of the salesman. Tim showed me a Passat and explained all of trim levels "S" "SE" & "SEL" and described them all to me in detail. After driving the SE Passat and talking for a bit I decided to go through with the purchase. I now happily own a Gas engine 2015 Passat SE. During the process I was introduced to Tony a sale manager who was also very kind. They were very helpful with my trade in and gave me a very reasonable valuation on it. I love the product so much that my girlfriend decided to switch from her Honda and purchase a "4-Motion" Tiguan. She and I are very satisfied and the entire buying process was professional, informative and free of pressure tactics. If you are reading this & considering stopping in to check out a Volkswagen I strongly recommend that you do. I also would strongly suggest you deal with Tim for your purchase. He really knows the product well and knows how to put you into the right car and trim level for your needs and or budget. Overall two truly exceptional purchases. Both on the same day might I add.

E

ericchart

May 30, 2015

Connor has been great, very patient and accommodating. He is knowledgeable and does not use a heavy handed sales tactic. He has been very easy to work with and can't wait to finalize our sale!

J

Jlacey

May 30, 2015

I came to Colonial Volkswagen to look at the new 2015 Passat. I was introduced to Tim Barnes one of the salesman. Tim showed me a Passat and explained all of trim levels "S" "SE" & "SEL" and described them all to me in detail. After driving the SE Passat and talking for a bit I decided to go through with the purchase. I now happily own a Gas engine 2015 Passat SE. During the process I was introduced to Tony a sale manager who was also very kind. They were very helpful with my trade in and gave me a very reasonable valuation on it. I love the product so much that my girlfriend decided to switch from her Honda and purchase a "4-Motion" Tiguan. She and I are very satisfied and the entire buying process was professional, informative and free of pressure tactics. If you are reading this & considering stopping in to check out a Volkswagen I strongly recommend that you do. I also would strongly suggest you deal with Tim for your purchase. He really knows the product well and knows how to put you into the right car and trim level for your needs and or budget. Overall two truly exceptional purchases. Both on the same day might I add.

L

lylele

May 30, 2015

I purchased a Passat Le from Connor and left the dealership very happy. He made the experience very easy and he was so accomodating, plus, the dealership was spotless.. Love my new car and would definatly recommend this dealership. Make sure to ask for connor.

M

Motordad

May 30, 2015

I came in looking for one solution but after some trial and error I came away with something much more serviceable to my needs; it took a few iterations to get it right and Connor Bayliss was right there trying to make it happen from the beginning to the end. Joe helped a lot as we progressed to fit the deal together locating the right car and working the numbers. Renell Plymouth did his best to optimize the deal saving me a few bucks on the financing end and providing me with a decently structured extended warranty.The net result, is I now have a new car that will meet my needs, that I can afford and will be fun to drive. The truth is any of the cars on the lot look attractive to me but the one I have now is perfect thanks to the great service I got from these guys.

C

ccc2004

May 29, 2015

I had a fantastic experience at Colonial VW. I was looking to get bought out of a current Audi lease and get into a new Golf Sportwagen, and Connor Bayliss and the rest of the crew at Colonial made the process as seamless as possible. The financing piece took an incredibly short amount of time, and the overall waiting period was the shortest I have ever experienced. I cannot recommend this dealership highly enough!

C

chaskirch

May 29, 2015

I had a great experience dealing with Connor. He walked me through the process smoothly, I never felt pressured and he helped put me into my new Jetta, which I love! I would recommend them to anyone.

J

jtcarl12

May 28, 2015

Andrew was very helpful and made our purchase very easy! This dealership had a used Tiguan at a reasonable price that worked for us. They also had a wide variety of used cars which was great.

J

jtcarl12

May 28, 2015

Andrew was very helpful and made our purchase easy! This dealership had a used Tiguan at a reasonable price that worked for us. This dealership also had a large number of used vehicles available which was great.

P

paulb237

May 27, 2015

Connor was great. Period. He helped me to find exactly what I was looking for. The deal is great. I like the car as well.Probably the best experience I ever had when buying a new car.Thank you guys, keep up the good work! I highly recommend this dealership!Paul Baron

M

Mark

May 27, 2015

After purchasing a new 2015 VW Passat from Tim Barnes at Colonial VW this afternoon, I am hesitant to give Tim and Colonial a "5-star" rating. In reality, Tim and the team at Colonial went far above and beyond providing "5-star" service, and greatly exceeded my expectations, even in light of the fact that this is the second time that I have purchased a car from Tim. I stopped by Colonial during the afternoon on Memorial Day; although the dealership was extremely busy, Tim took the time to show me several new Volkswagens despite knowing that I hadn't been planning on purchasing a vehicle that day. Instead of trying to push me into buying a more expensive car, Tim got me a great deal on exactly the car I wanted (with a manual transmission!!), and got the deal finalized early the next morning. I would wholeheartedly recommend that anyone shopping for a new or pre-owned VW visit Tim at Colonial VW, and can say that I wouldn't shop for a Volkswagen anywhere else.

M

markgawlak

May 26, 2015

After purchasing a new 2015 VW Passat from Tim Barnes at Colonial VW this afternoon, I am hesitant to give Tim and Colonial a "5-star" rating. In reality, Tim and the team at Colonial went far above and beyond providing "5-star" service, and greatly exceeded my expectations, even in light of the fact that this is the second time that I have purchased a car from Tim. I stopped by Colonial during the afternoon on Memorial Day; although the dealership was extremely busy, Tim took the time to show me several new Volkswagens despite knowing that I hadn't been planning on purchasing a vehicle that day. Instead of trying to push me into buying a more expensive car, Tim got me a great deal on exactly the car I wanted (with a manual transmission!!), and got the deal finalized early the next morning. I would wholeheartedly recommend that anyone shopping for a new or pre-owned VW visit Tim at Colonial VW, and can say that I wouldn't shop for a Volkswagen anywhere else.

CP

Christian P. Oxford, MA

May 25, 2015

"Pierre Saliba" Pierre has provided outstanding sales advice every time I reach out to purchase a new VW. He was exceptionally focused on responding to my requests and he made sure I got what I wanted, representing himself and Colonial VW at the highest professional level. Pierre explained in detail the options and the steps of the process. Within minutes after we agreed to move forward with the purchase he connected me with Renel Plymouthe, and the process was completed smoothly and clearly. I consider Pierre a valuable asset to the sales team and to Colonial VW in general. Thank you Pierre!

C

chrispapit

May 24, 2015

Pierre has provided outstanding sales advice every time I reach out to purchase a new VW. He was exceptionally focused on responding to my requests and he made sure I got what I wanted, representing himself and Colonial VW at the highest professional level. Pierre explained in detail the options and the steps of the process. Within minutes after we agreed to move forward with the purchase he connected me with Renel Plymouthe, and the process was completed smoothly and clearly.I consider Pierre a valuable asset to the sales team and to Colonial VW in general.Thank you Pierre!Christian P. Oxford, MA

CF

colonial fan

May 24, 2015

Just wanted to give proper recognition to 2 people who made a purchasing experience flawless. Tim Barnes and Tony Strozina did exactly what they said they would from our first meeting. everything was done exactly on time and exactly as stated. Love my new car, love the price , love the treatment, and wanted to say thank you. bm

BB

Becky B.

May 20, 2015

Pierre was helpful, knowledgeable and thorough. He took the time on a Sunday to explore my options and get into the vehicle I wanted. And then waited 2 hours after he was supposed to be off for me, the day I came in to sign, as I had run in to some trouble on the way. A true professional. Thanks so much Pierre!

M

mamacill

May 18, 2015

Again Mike Lodowsky was very helpful walking me through the switchover from a Passat lease to a Jetta lease. He made a point of finding out exactly what I was looking for and made it happen within a day. Mike took the time going over each part of the transaction and when I came to pick up the car was so patient answering my questions and making sure that I became familiarized with the differences between the cars. I began my history with Colonial VW when I bought my first Jetta in 2001. With the continuing exceptional customer service as I just recently had with Mike, I plan on continuing with Colonial as a happy VW owner!

SC

sebastian cebria

May 16, 2015

i had a really good service at colonial vw i met Tomas Revetria who help me out getting my car great price and car so happy with my buy.

S

summer24

May 15, 2015

I gave the rating a 5 out of 5 because I worked with Connor and he was great! He was accomodating and asking me if I wanted a refreshment while waiting both times I went, but most importantly, he gave me time. He did not rush me and truly wanted to help me get into a new car. I highly recommend this dealership and the sales agent Connor!

V

Virrev198929

May 15, 2015

I got my new car thanks to the great seller Tomas Revetria that find me a really good deal on my Honda civic 2012 so happy with my buy.

V

Vwgulf

May 13, 2015

Just bought a 2015 VW Gulf from Colonial. I worked with Connor who helped answer my endless questions and gave me a great deal. No haggling and no gimmicks, very polite and fun to work with. Love my new car and would gladly work with them again!

E

eriktrud

May 13, 2015

Went to Colonial to avoid Patrick VW. This dealership is very nice and the staff is easy going and not the push type. If you go, ask for Conner as he was great to deal with. I got a deal I was very happy with. No endless waiting or "holding your current keys hostage" games. 10/10 would buy from here again. Save yourself some headaches and just go if you are looking to buy.

P

Pulya123

May 12, 2015

Just bought a used mercedes suv. Very good experience. I live in buffalo so i had to fly in to boston. Connor picked me up from the airport, and went to albany to register it because i live in NY state. So these guys really gou out of their way to help you. Just about Everything that we talked about was taken care of. And the little things that werent, they said they will reimburse me for it. Overall these guys are fery good.

T

tnsanon

May 1, 2015

I've visited many Volkswagen dealerships in trying to strike the right deal that worked within my budget and needs. I finally found that at Colonial VW of Westborough. I worked with a fine gentleman named Michael Lodowsky, he was down to earth and made me comfortable. He really went above and beyond to make sure I was satisfied with the deal. Overall, my experience was a pleasant one. I'm glad that my mechanic recommended that I go to them. It all worked out at the end. Thank you.

G

Gail

May 1, 2015

I had been looking at my options on buying or leasing a new car. I called Colonial and spoke to Toni, He was so helpful with letting me know all my options on leasing compared to buying. NO PRESSURE SALESMAN!!! I needed a couple weeks to weigh my options. Three weeks later I was ready, I went over to the dealership and meet with Pierre Saliba what a great kind man. He went on a test drive with me and explained everything about the car that I was interested in. I was sold I wanted this Tiguan , they didn't have the color I wanted so made a few calls and found one for me. 48 hours later I was in my new 2015 VW Tiguan. I love it. Don't look any further this is the dealership you want to go to. Great staff, friendly, and a NO Pressure sale is the best. Gail

N

Noil

Apr 30, 2015

Had a great experience from start to finish. Thank you to Tim and the Colonial VW gang.

C

Conweezy34

Apr 30, 2015

Colonial was very good in making my price range work. Nick Pezzano was my salesmen and was a lot of help. He kept good contact with me and let me know what was going on every step of the way. I had a very specific price range and they were able to meet my demand. I would recommend colonial to anyone looking for a new/used VW. Only reason I wouldn't give 5 stars is because they were a little difficult to actually obtain my car after purchase because of fixing a few cosmetic issues. Got to give the good with the bad and saying that good overall experience

S

summer24

Apr 30, 2015

If you are looking for a new vehicle, I HIGHLY recommend Colonial Volkswagon is Westboro! I just got my new lease on Monday and the staff there are so welcoming and helpful throughout the entire process. Connor was my sales agent and he was wonderful. He was so hospitable during the time I was there, so it made it comfortable being there! I would go again for my next vehicle!!

V

vwdriver

Apr 30, 2015

I was very impressed with how friendly the sales staff was. My experience at other dealerships can't compare. Nick Pezano was very friendly and was able to answer all of my questions. I will be coming here again for my next purchase.

N

Noil

Apr 29, 2015

Great experience from start to finish. I got the vehicle I wanted and they helped me with all the challenges that came up. Thank you Tim and the Colonial VW gang.

M

MK6

Apr 28, 2015

Had my 2012 GTI down for service with John Lacey and let me tell you if it wasn't for him I would have been freaking out about it all, thankfully John did everything for me and made everything super easy he got me a loaner vehicle and he kept me fully updated on everything that got done, if you ever need service I recommend going to him if you are someone who loves their car because he will treat yours as if it was his and he will keep you up to date always and he will always be there to answer your questions like he was with me great place over all!

D

Diego18br

Apr 28, 2015

So I went in for a test drive and was greeted nicely by Andrew Pappas. The car I wanted to test drive was at the other lot. Andrew took his time to go get it and bring it over. I drove the car and loved it. I was able to sit down with Andrew and his managers and get a great deal. The only reason I did not take the deal was because I wanted to save up some money aswell as pay my current car off a little bit more. But 5 stars to Drew and the colonial crew!

L

Lindsay

Apr 26, 2015

Very pleased with the customer service. Responded to my phone calls promptly. My newly purchased used vehicle had some scratches on the bumper and the dealership took care of fixing the issue no questions asked.

DV

Drew V

Apr 25, 2015

"Best Car I've Ever Owned" I recently purchased my new 2015 Jetta at Colonial VW. My sales representative, Pierre, did his best to get us a fair price and after 2 months of shopping around, buying from Colonial was a no-brainer. Pierre made sure I knew all the ins and outs of my car before I drove off and I couldn't be happier with it. Excellent, friendly service. I know I'll be back to purchase MY next VW. Drew V

J&

Jim & Maureen

Apr 25, 2015

We had the pleasure of working with Peter Esposito for the purchase of our 2015 Passat TDI. I had 2 Passats in the past, leased through Colonial, but had gone to a different make for a number of years. We stopped in at Colonial nearly a year ago, but weren't able to make a deal, due to a personal issue on our end. Peter was very understanding, and no pressure. Now that we were able to proceed, we called back, and got great service. We went looking for one model, but after test driving, realized it wasn't the car for us. They allowed us to take a vehicle home for the night, since the car we wanted was in the showroom. They made a great deal with us, giving us a fair price for a very old, high mileage car. We found all went seamlessly, and were in our car, with it registered and inspected, with the help of Joe, in 2 days. Love the car, and was very pleased when we went to service for my sticker, to see a familar face in the service department! The car I traded was 11 years old, so to know that the same accomodating person, Bill, was still in their service department felt great!! Would recommend this dealership to all!!

K

kevin010284

Apr 24, 2015

i just boough the pass 2014 from voswagen dealer in westborough ma,i this is the 3 car i bouht in my life and this is the best sevice in this dealer..the guy is working there ,his name is connor he hepl me to find a good car and he jut did a wonderful job,,,thanks connor alot and i will take my familly back to this dealer a gain .finally i love the car .i enjoyed to drive my car ,,,thank u connor a gain.

SB

Steve B

Apr 22, 2015

Great car buying experience Mike Lowdowsky was great!! Most of the time the car buying process is aggravating and anoying. I felt great with my purchase walking out of Colonial Volkswagen. Go in and ask for Mike he was fantastic.

C

catman2

Apr 20, 2015

As a previous owner of a VW, I knew it was time to go back and take a look at the updated models. I was very pleased at the quality of the vehicles as well as the technology. Nick Pezzano was a terrific salesman who explained all the deatails an options concerning the cars. Renal Plymouthe was also very accommodating with the financial aspects and I walked out with a new VW Jetta se that day. The car rides like a dream!

M

MrSalad

Apr 14, 2015

I spent all of my days off for the last month test driving cars at various dealerships around the state; we all know how difficult buying a new car can be. I must say, I could tell within a few minutes of walking into colonial VW of westborough that my search would end there. The selection of cars is unmatched by any VW dealer that I know of in the state, and their prices are fair (the asking price on my 2015 golf launch edition was a mere $400 above invoice price). My experience only got better once I sat down with my salesman, Andrew Pappas, who answered all my questions, worked very closely with the financing manager to get me the loan with the best rate, and even provide good conversation during the test drive (this is more uncommon than one may think..). He even went down to the shop to have the dealer sticker removed upon my request (yeah I'm that guy). Colonial VW helped me finalize what was becoming a very stressful experience (new car shopping), and I feel like I am in very good hands with them. Ultimately, this dealer won my business, and I look forward to buying my next VW there in 6 years!

N

nconti13

Apr 12, 2015

I was in the market for a used car to replace my 2004 Pontiac. I dropped by Colonial VW to test drive a 2012 Chevy Sonic they had on the lot. Connor was great to work with. He was extremely friendly and accommodating to our needs, and we got the deal done quickly and at a good price. I would definitely recommend shopping for a new or used vehicle here. Connor was a great salesman and I would definitely do business with him again!

D

DenizM

Apr 5, 2015

Colonial Volkswagen of Westborough is a great place to go if you're in the market for a car. The employees there are very friendly and helpful. I first spoke with Jeff Crown about pricing for monthly payments. Within 20 minutes of hanging up with him, he sent me an email with a list of different pricing options. After I chose, Connor Bayliss contacted me about when I wanted to come in to sign the paperwork. Westborough isn't very close to where I live, so my girlfriend and I took the commuter rail there and Connor actually picked us up from the station to bring us to the dealership and drove us back so that we could catch the commuter rail. We were so thankful and couldn't believe that he did that for us. He was extremely personable and was talking to us the whole time about different topics besides just the car. The finance manager, Joe, who we met with to sign the paperwork, was also really nice. A couple days after we picked up the car, Connor called to make sure that everything was going well with it. You could tell that it wasn't just a sale to him. He wanted to ensure that we were enjoying the car and that there weren't any issues. I highly recommend going to this location if you're looking for a Volkswagen.

P

Paul

Mar 30, 2015

We first started conducting business with Colonial Volkswagen of Westborough, 2 years ago when our 14 year old Passat needed routine service. (Previous dealer relocated). At each service visit, Bill McGrath provided accurate information, precise cost estimates of recommended service, and provided several courteous updates while I planned to wait for the work to be completed. I never had concerns that excessive work was being recommended, and on the contrary, they provided minor - out of the ordinary fixes at a fraction of the expected cost. Because of the professional service that we received in the past, when it was time to purchase a new car last month, naturally we decided to speak to a Colonial sales representative. Our introductory meeting with Mike Lodowsky was very pleasant, and we formulated an immediate impression that he is committed to the product, possesses a wealth of information across the entire product line, but of equal importance, he does not come across as forceful, but instead resourceful. Far above the norm, Mike offered an overnight test drive, which was extremely beneficial to us in terms of assessing the cars driving characteristics. During this process, we contacted other car manufacturers, as well as other Volkswagen dealers. In the end, we happily purchased a new Passat from Colonial. We credit this decision to Mike for multiple reasons: he is genuine; honest and keeps his word; he effectively kept in touch with us throughout the sales cycle, and most importantly, early on, welcomed us to the Colonial family! Thank you Mike!!!! We look forward to a long lasting relationship with Colonial, and are confident that this dealership will not disappoint. We highly recommend working with Bill and Mike and the entire team!!

P

paul

Mar 30, 2015

We first started conducting business with Colonial Volkswagen of Westborough, 2 years ago when our 14 year old Passat needed routine service. (Previous dealer relocated). At each service visit, Bill McGrath provided accurate information, precise cost estimates of recommended service, and provided several courteous updates while I planned to wait for the work to be completed. I never had concerns that excessive work was being recommended, and on the contrary, they provided minor - out of the ordinary fixes at a fraction of the expected cost.Because of the professional service that we received in the past, when it was time to purchase a new car last month, naturally we decided to speak to a Colonial sales representative. Our introductory meeting with Mike Lodowsky was very pleasant, and we formulated an immediate impression that he is committed to the product, possesses a wealth of information across the entire product line, but of equal importance, he does not come across as forceful, but instead resourceful. Far above the norm, Mike offered an overnight test drive, which was extremely beneficial to us in terms of assessing the cars driving characteristics. During this process, we contacted other car manufacturers, as well as other Volkswagen dealers. In the end, we happily purchased a new Passat from Colonial. We credit this decision to Mike for multiple reasons: he is genuine; honest and keeps his word; he effectively kept in touch with us throughout the sales cycle, and most importantly, early on, welcomed us to the Colonial family! Thank you Mike!!!! We look forward to a long lasting relationship with Colonial, and are confident that this dealership will not disappoint. We highly recommend working with Bill and Mike and the entire team!!

K

kaodonn

Mar 28, 2015

This was my first time to Colonial in Westborough and it was well worth it! I worked with Jeff originally as they were pretty busy. He helped me test drive and I worked with Pierre to finish the sale. The entire experience was easy and painless. They were both very helpful in answering any questions I had. I am in love with my new Passat! It's a great car and I know I will have it for a long time. I'm looking forward to continuing my relationship with Colonial as a service customer.

2

2015Golfdriver

Mar 28, 2015

I've been using the service dept. at this dealer for at least a dozen years and they have always been excellent. When it came to purchasing a new car, I decided to email my questions to Jeff Crown (internet sales) and follow up with a visit. My purchasing experience exceeded expectations. Jeff took the time to answer my email questions before I had even scheduled a visit. The rest of the sales team (Nick, Pierre, and Joe) answered all of my questions about the new Golf. The whole experience was zero stress and 100% informative. They also were very fair in assessing the value of my trade, which I've had serviced at this VW dealer for 10 years.

LP

lance palmer

Mar 25, 2015

I called or visited 6 other dealerships (Fuccillo, Nemer, Father and Son, etc) before talking to Jeff Crown who offered me a deal the other dealerships told me "Run, don't walk and buy that car today if that is the price they are offering you, because we can't even come close". Which is funny because some of the other dealerships advertise "We will match or beat any deal GUARANTEED". Which obviously is not true. So i drove 2 hours to buy this car and was a little skeptical they were going to change the price or add on extras or pressure me into buying extended warranties, etc. Nothing could be furthur from the truth, no pressure, large selection to choose from, great customer service, professional, 0% financing, completely and 100% thrilled with my new car! Tim Barnes could not have been better to work with and i will be back for my next car!

VJ

VW Jetta Owner

Mar 17, 2015

I was told when I purchased my VW Jetta that I could trade the iPhone 4 charger for an iPhone 5 charger. Because there is already a charging port built into the car I figured I would do this instead of buying a charger elsewhere. Today I called the parts department and they said to come on by and get one. I went that same morning to pick one up only to be told by a man in the parts department that I can't just exchange a 4 charger for a 5. I found this to be extremely unreasonable seeing as all I wanted to do was exchange it to accommodate my phone. This location does not cater to their customers' needs, and I was told false information from two employees in different departments. Also, this was my 3rd time asking for this charger (I requested one each time I got my car serviced), and they always "forgot" to get it for me and by the time I picked my car up the parts department was closed.

C

CarlGill

Mar 16, 2015

I bought my first VW from Colonial VW of Westborough in 2009, and when it was time to look into a new VW it was a natural first stop. The customer service was fantastic, Tim (my salesman) was incredibly accommodating and created a low-pressure buying experience. Needless to say, I am now a legacy buyer at Colonial of Westborough and would highly recommend this dealership to anyone. I took advantage of the New Graduate Program and the process was speedy and user friendly.

G

gilliancar

Mar 16, 2015

If you want fantastic customer service, I would highly recommend Colonial! Tim was incredibly helpful and accommodating! There is even a shuttle service to my office and plenty of options to get you to and from work. If you are looking for a VW, start at Colonial of Westborough!

L

LMVelasquez

Mar 13, 2015

I work at a dealership myself, so I know about cars and the car buying process. So before anything the sales guy Dave was great he made getting the 2012 rav-4 an easy process for me, but the finance manager annoyed me. I told him my price range and he kept going 60+ over then he kept trying to sell me extra nonsense that I KNOW I did not need just for his commission. He was pushy and didn't listen to a word I was saying. Then ON top of that, what dealership pays off a loan from a trade-in they do NOT physically have???? That right there was suspicious. Dealerships DO NOT pay off loans until the vehicle is physically in there lot, but they decided to pay it off while it was still registered under my name. If the Rav-4 vehicle is not able to be registered under my name then what? I'm out of luck...Some dealership if you ask me.

J

JimC

Mar 10, 2015

Just bought a 2014 Jetta Sportwagen TDI (new leftover) at the end of February. The salesman (Peter Esposito) was excellent and very helpful. I was able to test drive a few vehicles, come back with my wife after narrowing down my choices and the closing was as easy as I've ever experienced (and this is far from my first car). The car was delivered in perfect condition and the follow-up has been great, even though there have been no issues. This is the third VW in the family purchased from this dealer over the last several years and we have been very happy with the service department. There have been no problems or issues.

2V

2014 VW Jetta wagen

Mar 2, 2015

Have used Colonial's service department for oil changes & repairs for 4-5 years. Always happy. Bought a Sportwagen this weekend & am very happy with Drew the salesman & the new car. Colonial's price was competitive compared to dealerships around Worcester and New Hampshire area. Sale was completed quickly and politely. Never felt rushed or "sold" as we did at other dealerships.

C

CoolMom

Mar 1, 2015

Buying a car and driving it home on the same day was not the plan...but my recent afternoon at Colonial VW changed all that! I went into the dealership interested in the Golf GTI -the hatchback with gusto - and my salesperson, Rick Dolliver, reviewed the car inside and out with me, accompanied me on a test drive, and then even let me drive it to my house (about 20 miles east from the dealership) on my own to show my teen daughter the car! After a lot of negotiation, I received the full amount for my trade-in that I hoped for, and a final price for the vehicle that (given all the extra bells and whistles this car has) was really amazing! Rick gave me a tour of the dealership and the service department while the paperwork was being completed and I was very impressed with everything I saw and every person I met. I would definitely drive the 20 miles to have my car serviced there. What I really appreciated was how much all the staff at Colonial VW truly seemed to believe in their products- the cars! It felt great to be in a dealership that seemed to be totally invested in the whole consumer experience. Rick was gleeful in showing me all the car's features...this is a man who loves this car...and he was actually fun to listen to and gave me a lot of helpful tips on how to get started on my GTI experience. I couldn't be happier with my new VW and my husband is SO jealous of it! It's a car like no other and I'm glad I walked into Colonial VW in Westborough!

H

hkapatoes

Feb 21, 2015

Mike made my first car buying experience easy and was very helpful. He made sure that I found the best vehicle for me and got me a great price. I would highly recommend coming to this dealership and working with Mike.

D

DTM

Feb 18, 2015

We leased a new 2014 Jetta TDI in May '14, this car had some dash rattle problems (which were fixed), but the base of the back seat belts would always sink into the bench when trying to buckle both my daughters into their car seats. So much so that an adult had to buckle them in while holding the base with one hand, each and every time. After 8 month we had had enough of doing this. I expressed my displeasure with my salesman (Rick Dolliver), and he worked with management to swap us out to a Passat without incurring any extra fees of any kind, and keeping our monthly payment the same. This was our first foray into VW, and we were about to never consider VW every again, yet Rick and Colonial management's work, not only kept us happy, but earned our VW loyalty for years to come. Thank you everyone involved for making this work for us.

E

Eldora

Feb 18, 2015

I love my car! While I did not buy a Volkswagen, I'm so in love with Honda Accord. Peter knew exactly what I wanted. He worked endlessly to make sure everything went smoothly. Title was not there at time of purchase but dealership put me in a loaner. Peter called almost everyday to keep me up to date. Thank you Peter for making my experience a memorable one.

ZL

Zach Ludwig

Feb 18, 2015

I am a first time buyer who recently purchased a 2012 Jetta SE. The price was perfect; Tim Barnes (the sales consultant) was fair, enthusiastic, and straight forward; and the car was just what I was looking for. The entire process--the initial search, test drive, negation and purchase--was easy, fast, and free of hassle. If you are a first time buyer like me, Colonial Volkswagen of Westborough is the place to start and end your search.

C

Catalyst

Feb 18, 2015

I'm sure I'm like most people, buying/leasing a car is not something I look forward to. A necessary evil, I like to say. I'm sure I'm not alone when I say that I have had terrible experiences with pushy, sleezy salespeople. I can tell they just see a dollar sign on my head and don't really care if I pick the right car, or pay too much.. as long as they "close me". HOWEVER, for the first time in my life (and I have purchased/leased at least 8 cars) I can honestly say that I enjoyed my experience at Colonial VA. And this is all because of my salesperon-Chris Tattrie. I have to say he is not your 'typical' car salesman (sorry,no offense...but I can understand since I'm a "Headhunter" which doesn't always have a good reputation,either).Chris was a helpful, genuine and an authentic person. He wasn't pushy and truly helped me make the right decision. I even went so far as to ask to talk to the GM that day so I could rave about Chris. (And I would like to mention, I'm a salesperson and I'm not and easy 'sell'.) No one likes to be sold- I just want to go through the process and feel good about it. Chris made sure all my questions were answered and he went above and beyond to get me my car. I know he didn't need to do this, but genuinely wanted to. That is the difference. I will recommend him to all my friends and family! Chris is a cut above the rest!

D

DTM

Feb 18, 2015

We leased a new 2014 Jetta TDI in May '14, this car had some dash rattle problems (which were fixed), but the base of the back seat belts would always sink into the bench when trying to buckle both my daughters into their car seats. So much so that an adult had to buckle them in while holding the base with one hand, each and every time. After 8 month we had had enough of doing this. I expressed my displeasure with my salesman (Rick Dolliver), and he worked with management to swap us out to a Passat without incurring any extra fees of any kind, and keeping our monthly payment the same. This was our first foray into VW, and we were about to never consider VW every again, yet Rick and Colonial management's work, not only kept us happy, but earned our VW loyalty for years to come. Thank you everyone involved for making this work for us.

J

jjang

Feb 14, 2015

We bought a used car from Colonial and we were extremely pleased with everyone we spoke to there. Very professional dealership. Chris Tattrie was great!

JG

Jerry G

Feb 12, 2015

Recently leased a 2015 Jetta. Very happy with the process, Greg Cohen was clear and helpful explaining the the details. Thank you. I love the car!

LV

Lifetime VW Fan

Feb 11, 2015

Called the dealership over the phone asking about a car and the phone manager Jeff told me the car was there and available but under snow and had to be cleaned before I could look at it and test drive it. Upon arriving at the dealership the car that was cleaned off for me to look at had been sold as I was coming up there, the car salesmen told me I should of put a down payment over the phone although Jeff had never given me the option to because he had someone already looking at the car and just wanted me to come up there to look at any car knowing someone was buying the car I was going to look at and knowing I was more than an hour away from the dealership. Once I arrived and had the salesmen tell me it was my fault I came up there to watch a car get sold in front of me I decided to buy a new car. Once the new car arrived after waiting 4 hours longer than they told me in the waiting area it had such damage to the back bumper they said they had to replace it, a brand new car with extensive bumper damage just from the lot. They don't know how to take care of there cars or customers very frustrating and I would never recommend or send anyone even someone I hate there. It made buying a new car a terrible experience.

V

VWfan145

Feb 10, 2015

Went to go look at a car that I was told was available over phone by Jeff the online sales manager even though it was not and someone was looking at it but instead told me to come and look at it after they "uncovered it from snow" which they told me later none of the cars where covered in snow. What happened is Jeff had someone looking at the car and didn't know if they would buy so lied to me over the phone to get me to come look at a car he didn't know if he'd have even though he knew I was more than an hour away, He could of told me to put a down payment over the phone but didnt because he was hoping for the sale from the other guy looking. Once buying a new car after being so mad the new car had such damage to the bumper they have to replace it even though it has 14 miles on the car. A brand new car with damage and liars for sales staff including and especially Jeff.

TO

Tom Olafsson

Feb 7, 2015

My sunroof ducts were never cleaned and never checked by the dealer in spite of all my maintenance being done at Colonial (until now) on my 2010 Sportswagen. After being told I had a broken sunroof and $5400 worth of damage from internal water in the car, there has been no good will offering. There was not even the gesture of trying to sell me a new car. Just let the upset customer walk out the door. I have waited over a month before emailing or posting. I waited to see if Colonial or VW came to their senses. How penny wise and pound foolish by both. This is the ultimate example of how to lose a customer.

R

rakatz59atgmail.com

Jan 24, 2015

I believe that Tony Strozina is the best sales manager I have ever had in the years of purchasing autos. I drove from southern Pennsylvania because I new Tony would handle my purchase with the utmost care, professionalism, and knowledge. They say that " an employee is a companies best asset" and I hope that Colonial Volkswagen shares my feelings towards Tony as I do. If you want an honest, sincere, and knowledgeable person when buying a car, go see Tony. It will be the best move you will ever do when looking for a car.

TV

Tony Vaccarino

Jan 21, 2015

Chris Tattrie was incredibly knowledgable, helpful, and friendly -- and someone who my wife and I would recommend sending any family member of friend to for help with purchasing a vehicle at Colonial.

CA

C and T

Jan 21, 2015

The service we received from Colonial VW can only be described as excellent. We were searching for a VW Golf SE TDI with manual transmission. After locating the car of our choice at VW Colonial we negotiated a fair price via the internet. On confirmation the next day we were told the car had already been sold the previous day to another customer and so was no longer available. At the time of purchase this turned out to be a difficult car to find. VW Colonial honored the price we had negotiated and immediately went to work to locate an alternative vehicle for us. Working with Peter Esposito was a pleasure. He worked hard on our behalf and was honest and responsive in keeping us informed each day. Within one week we drove away with the perfect car of our choice. No sales pressure, no hassle. A huge thank you to the entire team at VW Colonial.

A

Alan07

Jan 20, 2015

Andrew Pappas made the purchase experience easy, answered all questions and had the car and paperwork ready to go when he said that he would. I would recommend this dealer if you are in the market for a VW.

M

Matti

Jan 20, 2015

I had a great experience when dealing with Peter Esposito while choosing by brand new Passat. Peter had all the time in the world when serving me as a customer. He took all my wishes into consideration not trying to push me trying to sell me something I didn't want or need. That was something I really appreciated because so many times the sales persons only try to maximize their revenues forgetting that the same customer might not come back never again.

JG

Jim G.

Jan 11, 2015

I purchased my 2nd VW passat from Colonial VW after Christmas 2014. The buying/negotiating process was swift and pleasant. The Sales Consultant Rick and his manager were very friendly and patient. In the end, all my detailed requests were satisfied and we reached a deal within 2 hours. When I picked up my car, again Rick was very patiently explaining the detailed functions of the new car. I found out that he actually had spent quite some time before I came in familiarizing himself with the new car functions. Thumbs up for Rick and Colonial VW.

J

jjenn22

Jan 9, 2015

David Thacker helped me. Great service! Definitely recommend this dealership and also recommend David Thacker! Such a great help! Couldn't have asked for a better sales person to help me!

BO

Brittany O

Jan 6, 2015

I absolutely love this Volkswagen dealership! I bought a Jetta from them last year and everyone was so helpful and friendly! It was a very smooth and quick process :) The service department is fantastic as well! Whenever I bring my car in for an oil change or a tune up, everyone is so nice and willing to help with anything, especially Bill McGrath the Service Advisor! He answers all of my questions and is extremely helpful!They work quickly on my car and I'm in an out in no time at all! I would highly recommend buying a car from this dealership or taking your car to the service department there...you won't regret it! :)

C

Chris

Jan 5, 2015

I cannot say enough about our experience working with Pierre and the sales team at Colonial VW. My wife and I love the car and we feel so at ease about servicing this vehicle at such a friendly, honest and caring dealership. Thanks to everyone at Colonial VW in Westborough.

J

julie

Jan 3, 2015

The process was easy and without pressure. I recommend them highly.

BD

barb despres

Jan 2, 2015

colonial in westboro great great service bill mcgrath is great j he goes above and beyond to take care of his customers in the service dept. would recommend highly to get your car fixed their

C

Chris

Dec 31, 2014

my wife and I were able to lease a beautiful new volkswagon and refinance our existing vehicle in order to keep our payments reasonable. Our Sales consultant Pierre was a true gentleman and the most kind and caring sales person that I've come across in my 30+ years of buying cars (or buying anything for that matter). Thank you Pierre and thank you Colonial.

C

chris

Dec 31, 2014

my wife and I were able to lease a beautiful new volkswagon and refinance our existing vehicle in order to keep our payments reasonable. Our Sales consultant Pierre was a true gentleman and the most kind and caring sales person that I've come across in my 30+ years of buying cars (or buying anything for that matter). Thank you Pierre and thank you Colonial.

D

Duke72

Dec 31, 2014

Big shout out to Richard Dolliver. He made the car buying experience enjoyable by working non-stop to help me get the best possible price for my new car. Their sales and service team consistently deliver quality workmanship in a timely manner. Next time I will feel confident to start at Colonial and save myself time and money when buying my next vehicle.

Q

quist134

Dec 31, 2014

I went into Colonial with the no idea what I was looking for. Thanks to the welcoming environment and great customer service from Andrew Pappas in sales, I left with a brand new 2015 passat s. I could not be any happier with the purchase! I recommend any and all car buyers to go right down to Colonial Volkswagen in Westboro, ask for Drew Pappas and you will NOT regret it!

MN

my new Passat

Dec 22, 2014

Once Again and for the 3th time in a row...! Since 2008 VW Product Specialist Pierre Saliba Shows an Extraordinary way of How to treat his clients like his own family by making the impossible possible; I Couldn't describe how happy I am Since the day I walked for the very first time into this Dealer.

B

BIRDIE

Dec 21, 2014

Easy experience and awesome sales and service department. I had previously had a Tiguan and we loved it so much I got a new one and so did my wife.

AB

Art Basseth

Dec 19, 2014

I can't remember the last time i had excellent experience from a dealership with their sales and parts/service process. About a week ago, I purchased a new 2015 GTI from Colonial Volkswagen. I was referred there by an auto advisor (who was supplied by my Credit Union). The sales process went smoothly, thanks to the professionalism of Tim Barnes (the sales representative). There were no haggling, no dealership dealings (shenanigans as i call them). I actually left the showroom pleased and refreshed. I did not feel like I had just completed a 12 round boxing match. The day i picked up my new vehicle, Tim took me on of tour of the dealership and introduced me to the parts and service staff (everyone seemed friendly and welcoming). He then took me to my car and proceeded to do a vehicle inspection of it. It was then that he found an issue with the sunroof shade. He promptly drove the car to the service department, where he made the necessary arrangements to have it fixed (again a true professional). I would highly recommend this dealearship and especially Tim's services.

IL

I love my golf, just not Colonial

Dec 9, 2014

I purchased a new car and when I got home I noticed there was a dent. I brought it back for them to fix it. A collision repair shop fixed the dent and ended up repainting the door. I was never told it would be painted, just that the dent would be popped out. The car door is a different color than the rest of the car. I would never go back, service is poor as well.

R

ron.proulx

Dec 3, 2014

Our sales person Chris was very patent and helpful as we tried to select which model to buy. We test drove many Jettas and he explained the features of each model. He worked long hours over the Thanksgiving Holiday to get the vehicle registered and ready.There are so many makes and models that the car buying experience can seem overwhelming. But Chris helped us sort it out and we feel we purchased the best car for our needs.Thank you so much.Sincerely,Ron

LR

Lehel Reeves

Nov 25, 2014

They have extremely professional and courteous staff who go above and beyond to get all the information needed. The internet manager that responded to my inquiry, Jeff Crown was extremely pleasant and knowledgable, explaining in detail, answers to every question I had. The followup was without any pressure. Richard Dolliver was equally as pleasant and professional.

A

aimee.lusignanwatkins

Nov 24, 2014

Chris was very knowledgeable, helpful and patient. He helped me pick the car that was the best fit for our family needs. He had the car ready and took his time explaining all of the details of the vehicle.

MB

Mike B

Nov 23, 2014

best car buying experiance I have had ever. great inventory and helpful sale man. best over all......

B

Bertfoot

Nov 23, 2014

Shopped online for our new passat, Colonial had a great selection in stock, we visited the dealership and dealt with Mike Lodowsky great guy, no pressure he made us feel like friends not customers. Mark the sales manager and Aaron in finance were also a pleasure to deal with. Easiest automobile transaction We've made thank you

R

RadBug

Nov 22, 2014

Mike was really great. I knew what I wanted and he set me up. No pressure, he was friendly and efficient. I love my Bug!

C

cdphilpo

Nov 21, 2014

i have just recently bought a Jetta from colonial and was very impressed with the level of service provided. Michael Lodowsky introduced himself the first time I went in when I was just starting to look and was very friendly and knowledgeable. I decided to work with him and helped me get into a 2014 Jetta the following week to take home. He gave me a great price on the car and provided floor mats at no expense. (They don't come with base Jettas) I was very satisfied with colonial and mike and will definitely go back if I decide to get another vw in the future.

R

richardmmcmillan

Nov 19, 2014

Recently leased a new car from this dealer and the experience was seamless and very easy to work through. Had my car in under 2 hours from start to finish. Salesperson was extremely helpful, very knowledgeable and not pushy at all.Fantastic experience.

N

na

Nov 17, 2014

Basically my entire experience, outside of the test drive, was my relationship with Chris Tattrie. He completely reversed the stereotype of the "used car salesman"! Chris showed me, exclusively, the cars in the mileage and price range that I requested, and subsequently gave me a test ride in the vehicle that we purchased. Leading me through the purchasing process, he gave helpful suggestions without obvious "upselling".The vehicle we purchased appears to be new and unused, it is so well detailed! We look forward to many years and miles in our 2012 Passat!Thank youTed

C

colleenw

Nov 11, 2014

I went to Colonial Volkswagen to look at a 2014 Jetta and ended up purchasing it. I went on a test drive with Tim who was extremely helpful, knowledgeable and was happy to answer any/all questions I had. The entire process was quick and stress-free. I have been extremely happy with my purchase and would highly recommend this dealership!

C

colleenw

Nov 10, 2014

I went to Colonial Volkswagen to look at a 2014 Jetta and ended up purchasing it. I went on a test drive with Tim who was extremely helpful, knowledgeable and was happy to answer any/all questions I had. The entire process was quick and stress-free. I have been extremely happy with my purchase and would highly recommend this dealership!

C

Carol

Nov 5, 2014

Great service, great salespeople! Buying our new car was a breeze with Andrew, and everyone we worked with was extremely friendly, courteous, and helpful. Our experience with Colonial VW in Westborough surely was a pleasant surprise.

E

epshade

Oct 30, 2014

Just purchased a 2014 Jetta 1.8Tfrom TIm Barnes at Colonial VW in Westborough. The car is a great improvement over my 2009 Jetta; smoother, more comfortable, and with small improvements that add up. Tim made the sales process smooth, I have purchased cars from Colonial before, and I have also used Service. All the work done has been professional, and the people are easy to work with. The waiting room is comfortable, and has wi-fi.

M

Mike

Oct 26, 2014

Great experience with Colonial. Brenden Chamberlin helped me out with my out of state purchase.

J

Joanna

Oct 25, 2014

I had a great experience working with Colonial Volkswagen. I submitted an inquiry online and received a fast, friendly response. I went in for a test drive and met with Tim. He spent a lot of time going over my options and thoroughly answering all my questions. No high pressure sales tactics. Tim took care of everything, it was such an easy and stress less process. After making a purchase Tim continued to follow up and make sure I had no questions and was happy with my purchase. I'm vey happy with my Jetta and my decision to work with colonial. I would highly recommend!

E

eouellette70

Oct 25, 2014

My wife and I went to Colonial to look at a 2014 Passat and ended up purchasing it. The dealership was clean, comfortable and everyone was friendly and professional. From beginning to end the process was stress free and we were never put under any pressure to buy. We were helped by Richard Dolliver, and he was very professional and courteous throughout the process. Richard answered all of our questions and had a wealth of knowledge about the car we were looking at. This is our first Volkswagen and so far we are very pleased with it. If we are ever in the market for a Volkswagen in the future this dealership will be our first stop. Thank you Richard and everyone at Colonial for a pleasant and satisfying experience.

HS

Holly S.

Oct 24, 2014

Worked with Dave T to buy a new car. I've bought from them in the past and won't go anywhere else. Dave did everything he could to help me out and answer all.my questions. Awesome experience. I would definitely recommend.

H

hollyhuney

Oct 24, 2014

Worked with Dave T. to buy a new car. He answered all of my questions and helped me get the best price possible. He made it a fun, exciting experience. I'll definitely be going back when I need to get another new car.

J

JoannaLau

Oct 24, 2014

I had a great experience working with Colonial Volkswagen. I submitted an inquiry online and received a fast, friendly response. I went in for a test drive and met with Tim. He spent a lot of time going over my options and thoroughly answering all my questions. No high pressure sales tactics. Tim took care of everything, it was such an easy and stress less process. After making a purchase Tim continued to follow up and make sure I had no questions and was happy with my purchase. I'm vey happy with my Jetta and my decision to work with colonial. I would highly recommend!

M

Myjetta

Oct 19, 2014

The most pleasant experience we have ever had for a typically miserable process. Low pressure, Pierre Saliba was highly knowledgeable sales reps. This will completely change your view of car buying at Colonial Vw of Westboro.

N

norm925

Oct 13, 2014

I just purchased a 2015 GTI from Colonial Volkswagen and received amazing service. This was the first volkswagen I have ever purchased and probably won't be the last because of the great first impression I got from Colonial Volkswagen. The dealership was comfortable, bright, airy, and clean. Rick Dolliver is truly a great credit to the dealership. He was professional, extremely knowledgeable about the vehicle, and has a great sense of humor. He definitely made the car buying experience pleasant, which isn't something I can say about a majority of other dealers I had visited. My only critique is that the day of delivery took longer than expected and I had to go to work.

PG

passat guy

Oct 9, 2014

I have purchased 3 Volkswagens over the last 10 years and although I do love the product that vw offers, I feel the need to mention Bill McGrath in the colonial Volkswagen service department. he greets me by name, remembers my other vdubs, and even remembers personal things about me from the years of small talk. He makes me feel comfortable servicing my car here and that he always has an honest assessment of my vehicles. colonial is lucky to have him. I hope they realize it

TF

TDI fan

Oct 8, 2014

Great buying experience. Tim Barnes was my sales person.

T

thankful

Oct 5, 2014

colonial Volkswagen went above and beyond. We are not from the area and while traveling we experienced an unfortunate flat tire (always happens when you don't know where are, right?). that is when we realized we did not have our locking lug nut key in the car (not the best idea anyways). well, after the dealership was closed service guy bill mac and mechanic joe stayed late to assist my wife and I. they replaced the tire and got us back on the road safely (again, after the service was closed). just want to say thank and that you have good guys working there. sincerely jim

L

Laurie01604

Oct 5, 2014

Extremely happy with my service visit. Bill McGrath took the time to make sure all of my concerns were corrected and fixed on my first visit. Thank you Bill.... I will return to Colonial for all my service needs.

J

JohnE3212

Sep 30, 2014

This was a great car buying experience. Saw the ad in the paper, called and confirmed they still had the one listed in stock. It was actually there when we arrived and they honored the price in the ad with no hassles. Never attempted a bait and switch and didn't gouge on the extended warranty or financing. A very pleasant experience from start to finish. I highly recommend this dealership! John E

C

charlottemeng

Sep 26, 2014

If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though they did not find any issue and they made up some ridiculous reason to get more money from me. When I said no to them, they broke my car!!!I send my 2012 Jetta there to check the electric circle issue early this week, because the front light turned on by itself during the night and it dried out the battery. First day I went there, I was told my car was fine. They checked the battery and everything was fine. They said I probably left the light open.Second day morning, the same situation happened and I send my car to the service again. This time, they told me that they spend two hours and could not find any issue there. They confirmed that my battery is fine again and they said they would charge me 112 dollars diagnose fee and they wanted to leave the car there over night and spend two more hours tomorrow. The third day morning, they called me said my battery failed the test. It would cause 250 to get a new one. Not mention that I have a relatively new car with original battery which could last at least five years. How come the battery is fine for the last two days and it failed at the last day when they need an excuse to send my away. I still paid the 112 dollars diagnose fee even though they found out nothing. When I got my car back, the driver side window could not be open or close automatically. When I turn off the engine, there used be a sound to remind you if you forgot to turn off the light. And this is not working too. I will never go their again and I definitely do not recommend anyone go there.

K

kward66

Sep 21, 2014

Chris Tattrie was knowlegeable, honest and listened and understood what I was looking for. There were no hidden "hooks" or curve xxxxx at the end. The best auto buying experience I've ever had. Thanks guys!

M

MichelleAbdelnour

Sep 19, 2014

My husband and I recently purchased a VW Jetta GLI from Colonial VW in Westborough. Dave Thacker was extremely helpful and enthusiastic throughout the process. He was a pleasure to work with!

D

Dan

Sep 15, 2014

Andrew Pappas was my sales consultant at Colonial Volkswagen. When I initially walked in, I was quite upset that a manager at the dealership took the car home for the evening that I was scheduled to see. However, Andrew then pointed me towards a 2nd Explorer on the lot. He was thorough, patient & willing to work with me in getting a great deal. I highly recommend Andrew to anyone looking to buy a new or used car. He was a pleasure to work with.

JT

Justin T

Sep 13, 2014

Derek was a great salesman to work with. We went right in looking for a '15 Golf, he took us out in one the same day. He wasn't pushy or overbearing, he really did help us get exactly what we were looking for. He was very reasonable when we were working out a lease, and he really made us feel comfortable throughout the sales process. I'd recommend Derek and Colonial VW to anyone looking for a new Volkswagen.

M

mrb2010

Sep 12, 2014

I recently bought a 2014 Jetta and worked with Mike Lodowsky. He was extremely helpful, friendly, and most importantly, not too pushy. Despite a few issues getting the particular model I wanted from another dealership, I had a good experience and would highly recommend Colonial Volkswagen to anyone considering purchasing a VW.

C

champagne1123

Sep 11, 2014

I recently purchased a car at Colonial Volkswagen of Westborough and had a great experience. I found the car on their website and made an appointment to test drive the car. The sales person was friendly and not pushy. He answered all our questions. The negotiation of price and delivery time was exceptional. The car was completely cleaned, inspected, and registered when I picked it up 3 days later. I highly recommend this dealership, it was a car buying pleasure for a change.

V

vwdudefor15years

Sep 4, 2014

I had bought my last VW at Colonial in 1999 and had a good experience then. I just purchased a certified pre-owned Jetta from Colonial and had a great experience with the sales and business team there. Chris Tattrie was great to work with, he's a very easy going sale person who spent the time with us to give honest opinions about the trade-offs between new and certified pre-owned cars. After our first meeting with Chris, we left to go on vacation for two weeks. Chris kept a no pressure line of communications open with us while on vacation, as we were considering a pre-owned car that was sitting on the lot. Once we made our decision to buy the pre-owned, Chris got us a price we liked, and kept things rolling even as he left to go on vacation himself. When we finally set the date to pick-up the car, the business team closed the paper work in about 20 minutes, remarkable and welcomed! Ask for Chris Tattrie if your going to Colonial VW. We enjoyed Chris's easy going approach to sales, his support throughout the process, and his genuine interest in us as people.

M

Mgawlak

Aug 30, 2014

After a horrible experience at another dealer, I stopped in at Colonial VW to check out a 2014 Passat that I saw on their website. I only had a few minutes to spend at Colonial that day, but Mike Lodowski quickly showed me the car and answered all of my questions. I had to ride the commuter rail back into Westboro the next day...Jeff Crown picked me up at the MBTA station and gave me a ride to the bank before we headed back to Colonial. Tim Barnes took me on a thorough test drive and got me a great price on the car, and worked with Aaron, the finance manager, to get me financed and have paperwork signed that day. Although it was a few days until I was able to pick up my Passat, Tim got me a loaner vehicle to use until mine was ready. I can't reccommend Colonial VW highly enough. The service was phenomenal, and they had a better selection of manual transmission cars than I had seen at any other dealership.

C

cdellerba1

Aug 30, 2014

I came back to Colonial VW after (mistakenly) purchasing my last car at another dealership. Working with Brendan Chamberlin, I was able to get into a 2015 VW Golf TDI with all of the options I wanted. Brendan went out of his way, on a VERY busy day, to help my fiance and I into a TDI to test drive, and its gas powered counterpart to compare. When we got back, we talked numbers with Brendan, without any of the pressure or "How can we get you in this car today" stuff that other dealers use. In the end, I got a great deal on the car and exactly what I wanted for my trade. I'm now in the best car I've ever driven from the best dealership around. I really can't stress enough how refreshing it is to know that you can buy a car without a hassle in this area. I'd also have to point out too that the service department is top notch, and even though I purchased my last car elsewhere I still had it serviced at Colonial.This is quite a long review, but in closing Its worth noting how thorough Brendan was when he delivered the car to me, showing me every detail of the car and making sure I knew every feature before driving off the lot.Thanks Brendan!

M

Mysonjetta

Aug 29, 2014

Recently I purchased a vehicle on behalf of my son. My experience in this area is vast as I've done this for three of my other children. This by far was my most memorable time as Mr Saliba made the whole process very "painless" as we closed the deal effeciently. Thx for the 2014 Jetta that my son will treasure and safely drive,

LL

Lauren Lussier

Aug 28, 2014

We recently went to Colonial VW to purchase a car. I cannot say enough good things about our dealer Mike Lodowsky. He was extremely helpful, kind, friendly, generous, and personable. He went above and beyond for us, and made the whole experience of car-buying a smooth one! We also had two small children with us in the dealership, and he was so wonderful with them as well; our three year old daughter started calling him "uncle mike," and I think that is reflective of how kind he was to us and really made us feel like part of the "volkswagen family." We had a wonderful experience working with him and would highly recommend him.

N

npin

Aug 28, 2014

Mike Lodowski was the most helpful, friendly, attentive dealer that I have dealt with. He listened to what I needed in a car and delivered in the most helpful, uncomplicated way. The whole process was seamless thanks to Mike. I highly recommend going to see Mike Lodowski if you are in the market of buying/leasing a Volkswagen.

SP

Sheila Phillipo

Aug 28, 2014

Peter was wonderful to work with. He answered all my questions and was not "pushy" I have wanted a Beetle for many years and was happy that there was one on the lot that is exactly what I wanted. The purchasing process was very efficient and I picked my car up the next day.I would recommend Peter and this dealer to anyone.I too was pleased with the cleanliness of the entire facility.My car is bright yellow and I smile every time that I look at it.Sheila Phillipo

DC

Don C.

Aug 27, 2014

bought the car online and it was a good as Jeff said it was. They made the transaction very easy.

J

Jaypeakrider

Aug 26, 2014

Simply cannot say enough about the service provided by Dave Thacker at Colonnial VW. Dave was awesome in assisting me with my purchase of my first car. From the morning I stopped by the dealership to browse the lot, to the night I picked up my new 2014 VW Jetta SE, Dave went above and beyond to provide the best possible customer service during the whole process. Not once did I feel pushed or pressured into making a decision. Dave did everything he could to make sure I was comfortable with the car and the price and I couldn't be more happy with the way things turned out. Not only did Dave negotiate with me and offer me a price that we both felt was fair, he also set me up with a rental car at no extra cost to make sure I was able to get to my first day of work at my new job. When he left me a voicemail to let me know my paperwork was received and my car was ready, he even wished me luck for my first day! Just a genuine, good guy, who treats his customers the same way he likes to be treated when the roles are reversed. As Dave reminded me, he's a consumer too. To top it off, he even stayed late so that I didn't have to leave my new job early in order to pick my car up. The complete experience was just great. Dave was a great, generous person. After all the horror stories I've heard about buying a car, I almost feel weird calling him a car salesman. I am genuinely satisfied with my new car and the service I received at Colonnial VW. If you are thinking about purchasing a new car, stop in and see Dave- make it a Volkswagen.

T

Tiguan2

Aug 23, 2014

This is our second Volkswagen from this dealership and this is the second time Pierre Saliba has been our salesman. Pierre is always professional and extremely personable. More important however, is that he always acts with integrity and consistently goes above and beyond to help us out, before and after the sale. In addition, the service department is always caring and prompt with their maintenance and quick to resolve any service issues. The Colonial Volkswagen dealership is a pleasure to work with and shows commitment to customer satisfaction.

T

TIGUAN2

Aug 23, 2014

This is our second Volkswagen from this dealership and this is the second time Pierre Saliba has been our salesman. Pierre is always professional and extremely personable. More important however, is that he always acts with integrity and consistently goes above and beyond to help us out, before and after the sale. In addition, the service department is always caring and prompt with their maintenance and quick to resolve any service issues. The Colonial Volkswagen dealership is a pleasure to work with and shows commitment to customer satisfaction.

S

swlipper

Aug 15, 2014

An excellent experience in every aspect. Unlike a lot of car dealerships, I never received any of those annoying calls asking if I had made a decision. Chris was very knowledgeable about the car and let it speak for itself. When I made my decision, he went out of his way to make sure everything was done on time and in an orderly fashion. He even came in on his day off to help me. I would highly recommend.

M

msaraf

Aug 7, 2014

I went to the dealership to look at a used truck was very impressed with the overall experience. I worked with Chris Tattrie. We worked out a deal in about an hour. Very informative it was quick easy. I would like to say thank you to the sales manager Tony and the business manager Aaron who were very professional and I couldn't be happier with the overall experience I had at Colonial VW. If you are looking for a new or used car ask for Chris Tattrie and he will take great care of you too.Mark from Abington

M

Mark

Aug 7, 2014

I went to the dealership to look at a used truck was very impressed with the overall experience. I worked with Chris Tattrie. We worked out a deal in about an hour. Very informative it was quick easy. I would like to say thank you to the sales manager Tony and the business manager Aaron who were very professional and I couldn't be happier with the overall experience I had at Colonial VW. If you are looking for a new or used car ask for Chris Tattrie and he will take great care of you too.Mark from Abington

C

carman10

Aug 4, 2014

Very helpful sales associates and finance department. Made me comfortable while I waited for everything to pan out. Would go back there again for my next car. Thank you everyone.

G

gikisj

Aug 4, 2014

There are 10 different VW dealerships within a 50 mile radius of me and I chose Colonial VW of Westborough for my first car purchase. After graduating college I wanted to get in a fuel efficient car that would have excellent resale value. Everyone knows that VW Jetta TDI's are reliable and capable of 600 + fuel ranges so I decided to investigate further. I started my process by emailing several dealerships and Colonial was surprisingly my second pick. However, after going into the Colonial dealership and dealing with Tim Barnes I decided to make them my first choice. Tim Barnes helped me out with the process and didn't try to throw in any hidden fees ect. It was straight forward out the door pricing! All said and done I am happy with my first car buying experience and my next TDI will be purchased here at Colonial!

K

Kegreen

Aug 2, 2014

Very positive sales experience. Mike was extremely helpful and went above and beyond to make sure we were happy. We were able to agree on fair price. I would definitely recommend this dealership.

K

kman3

Aug 1, 2014

I had another great experience with Colonial with my purchase of a new 2014 Beetle. This was my third purchase with Colonial and I don't think I'll ever go anywhere else for a VW. My favorite Service rep, Bill, introduced me to Tim to help me find the car I was looking for. Tim was helpful, patient and willing to work with me to help me get exactly what I wanted.

K

kman3

Aug 1, 2014

I had another great experience with Colonial with my purchase of a new 2014 Beetle. This was my third purchase with Colonial and I don't think I'll ever go anywhere else for a VW. My favorite Service rep, Bill, introduced me to Tim to help me find the car I was looking for. Tim was helpful, patient and willing to work with me to help me get exactly what I wanted.

H

Hortonp

Aug 1, 2014

Mike was one of the easiest salesmen to work with. He worked within my price range and was never pushy. Mike was extremely thorough when explaining the car which was very helpful. I love my new car and I had a great experience, thank you!

A

Ann

Jul 31, 2014

I just bought a used car at Colonial from David Thacker and he was great to deal with! The whole process went very smoothly and the dealership took care of everything for me. Based on my experience today, I would highly recommend David and Colonial.

CG

Carol Greenough

Jul 31, 2014

Brendan Chamberlin knows the meaning of customer service and practices it. He listened attentively and then worked diligently to fulfill my requirements. I am especially grateful for his patience with my many telephone calls and questions and for his helpfulness, beyond expectations, by providing transportation to and from the dealership.Using Consumer Reports 2014 Best Cars issue as a guide, I had spent many months searching for a small SUV. I had tried most of them, but the price given in Consumer Reports had put me off looking at the Tiaguan. It took me a long time to realize most manufacturers have several models. A basic SUV and then one or two fanciers models at a higher price. Consumer Reports only lists the price of the model they actually test. I just needed a basic model. I used True Car to determine the price and actually got my SUV at a lower price than many listed in Consumer Reports.My criteria: sit up high, great forward and rear visibility, four wheel drive, easy to view dash, great safety record and to feel comfortable in both the driver's seat and vehicle as a whole. I had not found an SUV I really wanted to buy. Finally I tried the Tiguan. It is an ideal size for me. The Wild Cherry red is a plus as many other SUVs did not come in appealing colors. Doing my search I decided I wanted a navigation system, but did not want to buy a package, as often required, of unwanted features to get this one. Brendan helped me find an after market navigation system and had it installed.I had gone to two other Volkswagen dealerships a bit closer to home before I used Colonial. At one I did not like the sales person; at the other, I did not like the purchase terms. I am very pleased to have found Brendan and Colonial. I feel secure and comfortable with Brendan and Colonial and look forward to a continuing supportive relationship over the years.

L

Lindseyo

Jul 27, 2014

Second time leasing from Colonial! Dave was super friendly and helpful. Helped me get into a better situation with a brand new car within about an hour with no issues at all! Highly recommend !

DD

Debbie D.

Jul 25, 2014

I stopped in at Colonial Volkswagen not quite 2 weeks ago. I had been leasing Subaru vehicles over the past 5 years and was interested in purchasing a new VW. My first car was a Rabbit and I really missed the handling. I was certain of the exact car that I wanted and it was right there on the lot. Test drive, paperwork completed, and the car was mine. My salesperson, Peter Esposito, was great. I have a physical handicap and he did everything possible to assist me and made the entire car buying experience very streamlined. Peter was very thorough and made absolute sure that I was happy and educated on all of the features prior to driving off the lot. I have been so happy to get into my new vehicle and really enjoy driving again. Thank you Colonial VW, expecially Peter.

MH

Marlboro Hydraulic

Jul 25, 2014

Having just purchased a used 2013 Chevy Silverado 1500 pick up truck from Colonial VW in Westborough,Ma., I would like to express my thanks and satisfaction to my salesman Tim Barnes. Tim and everyone else at Colonial vw made this a very easy,no pressure purchase. I left the dealership feeling very happy with the way the whole process was handled. I highly recommend Tim and Colonial vw to anyone shopping for a new or used vehicle.

CM

CL Mannarino

Jul 25, 2014

I worked with Mike Lodowsky when looking for my new car and he was fantastic. He located the car I was searching for, explained the entire process to me in his office, and was incredibly helpful on the test drive with discussing how the Jetta I wanted compared to other brands. He was approachable, courteous, quick to respond to emails and phone calls, and answered every question I had. They followed up with me as soon as they could and made sure I was comfortable and informed. I would certainly recommend anyone work with them if they're looking for a new (or used) car.

E

Elizabeth67

Jul 25, 2014

Dave was so friendly and helpful. He understood my desire to have my dream car and made it happen. Thanks Dave and all the staff at Colonial VW for your meticulous service. I LOVE my VW bug!

VB

Vanessa Brown

Jul 22, 2014

This is my second vehicle purchase from Colonial VW of Westborough and it probably won't be my last. They are courteous, fair, go above and beyond, and a pleasure to work with. I also truly love their service department and customer service... who else drives to your workplace, swaps out your car with a loaner, and then returns your car to you after the service is completed?!? (Thanks Chris Tattrie!) They even gave my two kids a bag of goldfish to snack on while we finished up the paperwork.As a female, I don't particularly like buying cars but they make it easy and hassle free.

BD

Best dealer

Jul 21, 2014

I started looking for a new Passat TDI a few months ago. Quirk VW in Braintree was the first stop. I almost bought a car there, but the salesman refused to negotiate the price on it for the monthly special. He refused to even knock a single dollar off the sales price. As a result, I decided to look elsewhere. At Colonial, I had a fundamentally different experience. From the point of initial online inquiry to the test drive, financing, sale and even the first service maintenance. The Colonial team made things happen very quickly and efficiently. Throughout the entire sales process, Colonial team not only said they wanted to earn my business but they actually acted upon it in. This level of commitment to customer satisfaction is what differentiates them from other dealerships in the area. Thank you Jeff Crown & Tim Barnes.

BM

Beetle Mania

Jul 20, 2014

I saw the new Beetle and really liked the new look, So I took my wife down to take a test drive, was totally lown away with its performance and features now this is a real car.....Ended up buying one week after test drive Red convertible 1,8 turbo,,,,,wife was very happy with it and I drove it too and ended up going back and getting a Black one for my self.....Dealer was very nice and accommodating , ect ect.....Just do your Homework before ya go know what your trade in is worth ,

V

VadVer

Jul 19, 2014

I started looking for a new Passat TDI a few months ago. Quirk VW in Braintree was the first stop. I almost bought a car there, but the salesman refused to negotiate the price on it for the monthly special. He refused to even knock a single dollar off the sales price. As a result, I decided to look elsewhere. At Colonial, I had a fundamentally different experience. From the point of initial online inquiry to the test drive, financing, sale and even the first service maintenance. The Colonial team made things happen very quickly and efficiently. Throughout the entire sales process, Colonial team not only said they wanted to earn my business but they actually acted upon it in. This level of commitment to customer satisfaction is what differentiates them from other dealerships in the area. Thank you Jeff Crown & Tim Barnes.

V

vadver

Jul 19, 2014

I started looking for a new Passat TDI a few months ago. Quirk VW in Braintree was the first stop. I almost bought a car there, but the salesman refused to negotiate the price on it for the monthly special. He refused to even knock a single dollar off the sales price. As a result, I decided to look elsewhere. At Colonial, I had a fundamentally different experience. From the point of initial online inquiry to the test drive, financing, sale and even the first service maintenance. The Colonial team made things happen very quickly and efficiently. Throughout the entire sales process, Colonial team not only said they wanted to earn my business but they actually acted upon it in. This level of commitment to customer satisfaction is what differentiates them from other dealerships in the area.Thank you Jeff Crown & Tim Barnes.

E

ecrocker11

Jul 17, 2014

I worked with Andrew Pappas and he was great. Most salesman are pushy and want to try and make a deal right then and there but Andrew gave me time to walk away and let me think about the offer. Later that day we were able to come to an agreement and I great deal on my new 2012 VW GLI. Everything was accounted for and he gave me a tour of the car. He also even introduced me to Colonial's car service team which was great. Overall this was a great experience and I love my new GLI.

R

royrpmg

Jul 14, 2014

My husband and I have had the WORST experience ever buying cars. It started out okay with the sales manager (Tony) being very helpful and good to work with on the leases of our cars. I have no complaints about him. BUT my husband signed the leasing paper work on Wed (7/9). He picked up both cars on Thursday (7/10) and we were both without our cars as of Friday (7/11) because they were damaged. Mine was given to me with 5 scratches on it...that then we were told after they took it in to take care of them that they could not find them. I am not sure why you would even let a "brand new" (I question what goes on), car leave the lot with scratches...and a lease that if I returned with them I would be asked to pay to fix them. My husband's car is even worse. He had to bring it back on Friday to get the inspection sticker. While it was in for service it was involved in a car accident and the whole back panel was scratched and damaged to the point where they told him it had to go to a body shop. Personally I have NO faith in this dealership and really wished we hadn't done business there. I hate that we now have 2 brand new cars that have already been damaged. I plan to contact everyone up the line to corporate to find out how we can make this right. I do not want these cars, I do not want to do business there...and someone needs to deal with the service individuals that both damage cars and overlook damaged cars. This is so disappointing. I am so disgusted and unhappy with everything about this experience and the 2 leases we are in. Thanks Gina

R

royrpmg

Jul 13, 2014

Hi. I keep getting an error page when trying to contact VW North America. How can I do that?My husband and I have had the WORST experience ever buying cars.It started out okay with the sales manager (Tony) being very helpful and good to work with on the leases of our cars. I have no complaints about him. BUT my husband signed the leasing paper work on Wed (7/9). He picked up both cars on Thursday (7/10) and we were both without our cars as of Friday (7/11) because they were damaged. Mine was given to me with 5 scratches on it...that then we were told after they took it in to take care of them that they could not find them. I am not sure why you would even let a "brand new" (I question what goes on), car leave the lot with scratches...and a lease that if I returned with them I would be asked to pay to fix them. My husband's car is even worse. He had to bring it back on Friday to get the inspection sticker. While it was in for service it was involved in a car accident and the whole back panel was scratched and damaged to the point where they told him it had to go to a body shop. Personally I have NO faith in this dealership and really wished we hadn't done business there. I hate that we now have 2 brand new cars that have already been damaged. I plan to contact everyone up the line to corporate to find out how we can make this right. I do not want these cars, I do not want to do business there...and someone needs to deal with the service individuals that both damage cars and overlook damaged cars. This is so disappointing. I am so disgusted and unhappy with everything about this experience and the 2 leases we are in.

B

bb125895

Jul 10, 2014

This is the 3rd Jetta we have purchased through Pierre and everytime the experience gets better, faster and more efficient. Pierre gets right down to business by asking what we want/need and he then delivers. He takes the pain out of buying a car and he will continue to be who we go to for our future VW purchases. Thank you Pierre.

EF

Enthusiast for quality cars and long term relation

Jul 6, 2014

If your car purchase requires a process beyond the common car-deal-steps.If you look for a benchmark Volkswagen dealership with Top Notch employees.If you want a fair deal => Price-Warranty-Supplemental Warranty.If you want non-bureaucratic help and dealership staff with an ample criteria to get you your car.In this case you must have Colonial Volkswagen of Westborough on your shopping list!Thank You to Pierre Saliba (Sales Consultant) and Kathryn Gear (Business Manager).Our daughter relocated for work from Mexico to Massachusetts. My wife and I flew in from Germany to help her settle in. First priorities were to buy a car and find a place to rent. First challenge for us was, you cannot buy a car without an US permanent residence. Wire-transfer money from a foreign country and other paperwork is more difficult than doing a normal domestic/US car purchase. Nevertheless, Pierre Saliba helped and assisted us in a very professional way with a Great Human touch! Together with Kathryn Gear, they worked with us patiently and efficient through the process.Pierre helped us to change our decision from buying a semi-new car to a new Jetta 2014, which made my daughter and of course my wife and me very happy.As a customer you receive the dealerships staff undivided attention and treatment.Another exceptional detail, Pierre introduced us face-to-face to the Service & Repair shop manager. This might be considered normal for some people, but it is definitely not in most of the rest of the world.It is good to know and have peace of mind that your car is taken care of whenever needed.I have purchased cars in many different countries during relocation. This one at Colonial Volkswagen of Westborough is the Highlight.

N

natscar

Jul 6, 2014

If your car purchase requires a process beyond the common car-deal-steps.If you look for a benchmark Volkswagen dealership with Top Notch employees.If you want a fair deal => Price-Warranty-Supplemental Warranty.If you want non-bureaucratic help and dealership staff with an ample criteria to get you your car.In this case you must have Colonial Volkswagen of Westborough on your shopping list!Thank You to Pierre Saliba (Sales Consultant) and Kathryn Gear (Business Manager).Our daughter relocated for work from Mexico to Massachusetts. My wife and I flew in from Germany to help her settle in. First priorities were to buy a car and find a place to rent. First challenge for us was, you cannot buy a car without an US permanent residence. Wire-transfer money from a foreign country and other paperwork is more difficult than doing a normal domestic/US car purchase. Nevertheless, Pierre Saliba helped and assisted us in a very professional way with a Great Human touch! Together with Kathryn Gear, they worked with us patiently and efficient through the process.Pierre helped us to change our decision from buying a semi-new car to a new Jetta 2014, which made my daughter and of course my wife and me very happy.As a customer you receive the dealerships staff undivided attention and treatment.Another exceptional detail, Pierre introduced us face-to-face to the Service & Repair shop manager. This might be considered normal for some people, but it is definitely not in most of the rest of the world.It is good to know and have peace of mind that your car is taken care of whenever needed.I have purchased cars in many different countries during relocation. This one at Colonial Volkswagen of Westborough is the Highlight.

T

thathubcapguy

Jul 1, 2014

i bought my car i march and it has been excellent! first i will say i am knowingly a difficult consumer however very loyal, i want answers and knowledge out of people i am buying something from. i want them to actually sell it to me. when purchasing vehicles it is no different i usually will say "tell me something i won't know about this car" rick passed this test with flying colors! i stopped by on a whim one day to check out the TDI sportwagen as i was visiting a friend in the area but live about an hour away. i met rick who was forward but not aggressive and test drove a car. i was impressed with the fact there was no pressure to "buy today!" over the next month or so he followed up but again not annoyingly or aggressively. when i decided the sportwagen was for me i made the hour hike back to westboro to complete the deal as i had promised. my trade was appraised and valued fairly and we were able to work out a price for the wagon i wanted. kathry was amazing. she went above and beyond to get the financing compete despite some surprises that a bank had not corrected on my credit we worked over the phone quite a bit but she had everything ready as promised when i drove out to take my car home. my only "complaint was there was a mixup with my registration it was supposed to be transferred but i was issued a new one mistakes happen and the folks involved were honest and sincere about it however the runaround i got from the sales manager before i was told was annoying. BUT in closing, this was a great buying experience for me and i love my car it already has 10k miles. but when it is time to replace it i know where i will be going! thank you again! Scott

J

JG2427

Jun 30, 2014

We went in and expected the same old experience, I have to say that Tim and took the time to ask us what we wanted and explained the best option for us based on what we want. He was not pushing us towards anything we didn't want and ended up showing us something different than what we thought we wanted because of what we told him we where looking for. Tim showed the most respect to my daughter who the car was for than any other dealer and that meant the world to her. Thank you Tim we will be sending everybody who asks us your way.

J

jon2427

Jun 29, 2014

We went in and expected the same old experience, I have to say that Tim and took the time to ask us what we wanted and explained the best option for us based on what we want. He was not pushing us towards anything we didn't want and ended up showing us something different than what we thought we wanted because of what we told him we where looking for. Tim showed the most respect to my daughter who the car was for than any other dealer and that meant the world to her. Thank you Tim we will be sending everybody who asks us your way.

NL

Neil LoRe

Jun 29, 2014

Chris Tattrie (Sales) and Kathryn Gear (Finance) made my experience purchasing a new Sportwagen a great one. Fair price on a great vehicle (and many colors/interiors to select from. My first VW and looking forward to many years of driving enjoyment. They took care of EVERYTHING soup to nuts...plate return on trade, inspection, registration, insurance, financing...you name it. The staff is VERY knowledgeable which is uncommon and very welcome. Thanks!!Neil

S

scarlettharris

Jun 27, 2014

This is my second Gti from Chris & Colonial VW. He gave me a great deal & made the transaction quick & painless. However, the second reason I gave my business to Colonial VW is the extraordinary service department. I love my new Gti & I'll continue to service my vehicle at Colonial VW. Thanks for the easy transaction.

J

JadecatSE

Jun 22, 2014

This is the second car we have bought at this dealership. The first was six years ago and we were delighted to see that there is the same great service and care for the customers as we found six years ago. They are so friendly and so knowledgeable about the cars. We worked with Drew Pappas on this particular sale and have to say he took very good care of us, made sure we understood all the details about the cars we were interested in, made sure we met other associates at the dealership, showed us how to operate everything on the car. We couldn't have been treated better.

ND

Nicholas Dion

Jun 20, 2014

Recently bought a Nissan Maxima from Colonial. My salesman Tim Barnes made the whole process easy and hassle free. Couldn't ask for anything better.

S

ShaonChatterjee

Jun 20, 2014

It was a pleasant experience down at Colonial VW. I did not intend to sell my car. I went in for a service. But I ended up leasing the 2014 Tiguan, thanks to the friendly staff and the ample stock of cars they have at the dealership. VW bought my old CC and leased me the new Tiguan on the same day. All of it happened in a couple of hours. Which is just the way I like it to be :)

M

MaryKate1

Jun 18, 2014

We had a great experience working with Colonial Volkswagen of Westborough. This was our second time purchasing a car from Mike and he was flexible, affable, and kind. We highly recommend this dealership!

P

Passats2

Jun 17, 2014

My wife and I came in to look at a few certified cars , we found a very nice low mileage car that we were both very happy about. Pierre Saliba made the process very easy and he was nice and patient throughout . Overall a great experience and highly recommended .

GV

Go VW

Jun 17, 2014

I recently purchased my new VW Tiguan from Pierre Saliba he was very patient and friendly and even was willing to get a car from another dealership to get exactly what I want . The entire process was smooth and easy and I couldn't be happier with the service at Colonial VW

N

notageccoo

Jun 12, 2014

A good vibe walking in the door at this dealership. The low pressure yet confident and knowledgeable Chris got me the car I was looking for quickly and efficiently. He answered all the questions I had and pointed out what's changed in the last decade since my last VW. Even the additional features and financing was straight forward and low pressure. Arrived mid morning and out by late lunch with the car the next morning.

T

TBcarbuff

Jun 6, 2014

I thank Mike Lodowsky and Chris Player for the great deal on the 2013 Touareg. This is the second vehicle that Mike has sold me and I expect it won't be the last. I also want to thank Billy in service for his professional, courteous and timely updates on work being performed. The VW Colonial Team is a first class dealership!!

T

TonyB

Jun 6, 2014

I want to thank Mike Lodowsky and Chris Player for the great deal on the 2013 Touareg. This is the second vehicle that Mike has sold me and I expect it won't be the last. I also want to thank Billy in service for his professional, courteous and timely updates on work being performed. The VW Colonial Team is a first class dealership!!

K

kap252

Jun 3, 2014

I worked with Mike Lodowsky at Colonial Volkswagen of Westborough to purchase my first vehicle. The customer service and the entire sales process was positive. Excellent overall experience.

S

Sullivan75

Jun 2, 2014

Chris Tattrie was very helpful, knowledgeable, and friendly. My daughter came with me to buy the car and he carefully showed her how to use every feature and then was very patient while she test drove the vehicle. After purchasing when the sale was done and he could move on, Chris again took a lot of time to show (this time my other daughter) how to use every feature on the Jetta SE. We really appreciated his service and would recommend working with him to purchase a new or used car from Volkswagen of Westborough.

K

kaiservw

Jun 1, 2014

I just bought a 2014 Passat. The experience was fantastic! Peter and Ammar did everything they could to make the buying process simple and easy. Highly recommend!

K

Kaiser

Jun 1, 2014

I just bought a 2014 Passat. The experience was fantastic! Peter and Ammar did everything they could to make the buying process simple and easy. Highly recommend!

T

tsdomas

May 30, 2014

Mike was extremely friendly on the phone and in person. It was great that he was able to bring the car all the way to Vermont to make the deal with us. Overall we had a great experience in dealing with him.

J

jguzzi

May 29, 2014

Wanted to trade in my Focus, Met Chris one of the best salesman I've ever dealt with. Showed me what I could afford, met with Ammar under 3 hours walked out with new Jetta and very relaxed after a chair massage! Highly recommend Colonial VW! Best experience I've ever had buying a car!

T

Tommy

May 29, 2014

I've given the rating that I have because Pierre Saliba has been absolutely fantastic with me and my wife from the very moment we met him. Pierre and the dealership have treated us as if we were family. I wouldn't purchase a vehicle from anyone else. Pierre always go's above and beyond for us and we appreciate his wholeheartedly .Thanks Tom and Jen

B

BlueBlockers

May 25, 2014

I bought a used Honda from Colonial a couple months ago, and so far everything is great. Car was very clean when I bought it. The whole process was quick and easy. Salesman was attentive but not pushy. Facilities are nice but relatively small and placed slightly awkwardly on Route 9.

SB

Subrajit Basu

May 25, 2014

I am now to the country and approached Colonial Volkswagen to buy a car. Right from the time I walked into the office till the time I came out buying a car, the experience was amazing. I was taken very good care, shown the right car that I needed based on my budged and the best part of since I was having a tough time getting a good loan and also going through the process of getting a drivers license, they held on to my car for a long time and during this process they helped in every way possible. I would especially like to say that Chris (my Sales Agent) and Amar (the business manager) went out of their way to make this a great experience for me and I would like to go back to them in future whenever I plan to buy a car or a friend of mine wants to... Overall, they are the best people...

W

Wcgoodman

May 25, 2014

It started out a nice but cool Memorial Day weekend Sunday. I had been considering going back to VW (Toyota for the last 4 years) for a while now. Decided to head out to Colonial because their web site listed the best prices and or inventory compared with vw Norwood, Bedford, Boston (which was closed for Sunday!). I intended to research and test drive only. Tim Barnes got me the deal that I wanted and the price. This included an odd request: purchase x car but with the wheels of y car. Kathryn Gear did my paperwork/finance and was nothing but a pleasure. Highly recommend this spot :-) Ps this is a copy of the text (though this time I remembered to capitalize Kathryn's last name[sorry!] that I wrote for a review on a different site. I was so thrilled by my experience that I wanted to give the same rating on this site too!!!

S

Subrajit

May 25, 2014

I am now to the country and approached Colonial Volkswagen to buy a car. Right from the time I walked into the office till the time I came out buying a car, the experience was amazing. I was taken very good care, shown the right car that I needed based on my budged and the best part of since I was having a tough time getting a good loan and also going through the process of getting a drivers license, they held on to my car for a long time and during this process they helped in every way possible. I would especially like to say that Chris (my Sales Agent) and Amar (the business manager) went out of their way to make this a great experience for me and I would like to go back to them in future whenever I plan to buy a car or a friend of mine wants to... Overall, they are the best people...

W

wcgoodman

May 25, 2014

It started out a nice but cool Memorial Day weekend Sunday. I had been considering going back to VW (Toyota for the last 4 years) for a while now. Decided to head out to Colonial because their web site listed the best prices and or inventory compared with vw Norwood, Bedford, Boston (which was closed for Sunday!). I intended to research and test drive only. Tim Barnes got me the deal that I wanted and the price. This included an odd request: purchase x car but with the wheels of y car. Kathryn gear did my paperwork/finance and was nothing but a pleasure. Highly recommend this spot :-)

M

MatthewBland

May 21, 2014

Great people, Great Service, would definitely go to colonial Volkswagen for my next car. i was a first time buyer and they help me through the process of getting a car. A few things we wrong with the car and they fixed them for me before they let me have the car. the show room was very clean and homey. the dealers had a great sense of what they were talking about.

D

Dan

May 18, 2014

This was a pain-free experience. Working with Dave, Rich and Aram was seamless and stress-free. My brother bought his car here and had a great experience, that's why we stopped in. I know they will be tops on my list for my next time as well...thanks guys.

K

Klvw

May 14, 2014

I have leased or purchased many cars from this dealership. They always seem to come through with the best deal. Pierre Saliba listens to you concerns and makes a deal work for you. Their service department is also top notch. The work is done right and fast. And they will fit you in in a jam. Always a great experience

K

Karyn

May 9, 2014

I am extremely happy with the service and support I receive from Colonial Volkswagen in Westborough, specifically the Service Department. What an outstanding group of people! I am always greeted with a smile and a genuine request of how the service team can mitigate my concerns so I may get back on the road safely. I largely attribute the personal care of my Jetta to Bill McGrath. Since purchasing my 2009 Jetta (which rocks by the way!) Bill has almost always taken care of my needs and goes out of his way to ensure I am completely satisfied. Bill McGraths counterpart, also named Bill, is equally attentive and thorough on the occasions I have left my vehicle in his care. These two guys are a team and it shows! It is a delight for me after spending years at Mercedes, Land Rover and Jeep service departments to come to a Service organization that is professional, easy to work with and really, really nice people who resolve my concerns right away! Thank you Bill McGrath and team!

K

klvw

May 8, 2014

I have leased or purchased many cars from this dealership. They always seem to come through with the best deal. Pierre Saliba listens to you concerns and makes a deal work for you. Their service department is also top notch. The work is done right and fast. And they will fit you in in a jam. Always a great experience.

K

KG

May 2, 2014

Brendan Chamberlin was excellent to deal with for our purchase of a VW Jetta.

SL

Shawn Livingston

Apr 30, 2014

My hour and a half trip from Connecticut, was well worth it. Walked in the door and was greeted by Peter Esposito. He provided great service and was a pleasure to work with.

T

thugill

Apr 30, 2014

Very professional & a really nice guy, Brendan made it easy & fun for me to find the car I wanted & get a great deal on it!

AM

Alisha Madkins

Apr 28, 2014

If you are looking to buy a car, and want a easy flowing process--then Colonial Volkswagen Westborough is the spot. As soon as I walked in, the staff was so sweet and eager to help. They were all about getting my payments down to the lowest price possible, will eliminating the whole "cheesy car salesman" vibe. They were open and honest, which I admired. They gave me post options in the event I wanted to upgrade in the future. My car was loaded with a warranty, features I wanted, and above all safety! When I finally came in to get my car, they have everything ready--all I had to do was sign. I have been to several car dealerships, and they can be a pain. This was not the case here at all. EVERYONE was helpful. I would ask for Richard Doliver, he is sure to get you what you want, without the headaches, and feeling pressured. I would recommend this as the place for your next car!

HC

Happy Customer

Apr 18, 2014

My sales experience at Colonial VW of Westboro was excellent. There was no high pressure from Pierre Saliba, and that is was drew me toward my ultimate purchase. Pierre was very helpful, took care of all my concerns and delivered me a great product. He was availalbe to answer any question I had no matter how routine or stupid, and really sold me on the product. This was my first VW, but not my last. I give Pierre and the Sales Department a 10-10!

K

Kyoung1112

Apr 14, 2014

I recently visited your service department and worked with Bill McGrath. Being a woman I have been to a few dealership service departments and they made me feel like I did not understand what I was talking about when describing the problem I was having with my car. But Bill listened and made me feel comfortable. I would recommend this service department and Bill to anyone.Karen Young

A

AlicePerkins

Apr 13, 2014

Bill McGrath at Colonial VW is great to deal with. I highly recommend him.This is my fourth VW since 1995 and I only rely on the service by Colonial and specifically Bill Mc Grath.Thank you,Ali

J

JudgeLCC

Apr 9, 2014

I worked originally on the Internet with Jeff Crown and in the showroom with Chris Tattrie. Chris was very friendly, but also well prepared. He anticipated questions and provided a lot of information particularly about the "bells and whistles" on the car. Paperwork was prepared promptly and car was ready to go as scheduled. Very professional. Thank you!

S

stbnbb

Apr 9, 2014

Excellent exprience for the purchase of a new Passat. Tim was very helpful in reiviewing several different options under consideration. Car was ready the next day.

S

Shelbykate22

Apr 7, 2014

We were greeted by a friendly, enthusiastic sales professional who immediately listened to what we said about our desire to purchase a new VW for our daughter. Within minutes we had found a car we new was in our price range and we were taking a test drive. The dealership was clean, full of new cars on display and had many sales people with smiles running around helping potential customers. Our sales person was great as he talked to our daughter to make sure she was happy and understood everything about the car. We met the service team who were equally nice to us. The sales manager was great as he got us in and out of the office in record time which was so nice as usually 15 minutes means 45 - but this was really 15! We will be coming back to Colonial again in the future.

J

JMB777

Apr 5, 2014

I started visiting Colonial Volkswagen in Westborough while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my current vehicle, a Touareg. From the Sales process to the regular service visits, I've been completely satisfied with what Colonial Volkswagen offers -- it's a remarkable team that provides incredible service. Part of owning and enjoying a vehicle is knowing that it's going to keep running the way you want it to: the Touareg is dependable, but sometimes I'm not (a few concrete-like snowbanks, for example, didn't do the car any favors). Whenever I've need something done, this team delivers and I appreciate it and would recommend this dealer and its great service team to anyone who enjoys driving a VW today or wants to consider driving one in the future.

L

leblanc8223

Apr 4, 2014

Chose this dealership over two others with which I had contacted. 1) Internet: Returned an internet quote quickly via email as requested. Did not withhold the quote and ask me to call as another dealer had done. 2) Sales: Pleasant & reasonable to deal with. Listened to my requests and questions. Did not condescend. Fair price for the car. Reasonable trade-in value for my old car. Outlined all costs so there were no surprised when I signed. Was able to discuss pricing without prolonged delays waiting for approval.3) Financing: Pleasant and efficient. Did not press on when I declined warranty packages. Quick financing approval.All in all, it was a pleasant and trouble-free experience.

KD

Kevin D.

Apr 4, 2014

I had to bring my VW in for some service, so I called Bill MCGrath. Once again, Bill was exceptionally accommodating of my schedule. As has been typical of these guys, the work was thoroughly and quickly completed. Not only did they do the job that I brought my vehicle in for, but they were able to do a couple of other things that I had failed to mention in my original call. I can't say enough positive things about Bill. I have had to bring my vehicle in on a few occasions and every single time this guy has been personable, professional and patient. He has gone out of his way to make sure I am happy and that all my concerns were addressed promptly. I have dealt with numerous VW dealerships all over this country, as well as Canada, and Bill is without a doubt the absolute best Service Adviser I have dealt with.

E

evilchubster

Apr 2, 2014

I purchased a new vehicle from Colonial VW and it was a pleasant experience. Peter Esposito was very friendly and thorough with explaining the different options of my new Golf. Peter got me the best price for the car I wanted I and am very happy with it. Peter set me up with my first service appointment and was very accommodating to my needs. I would recommend Mr. Esposito to anyone looking to purchase a vehicle from Colonial VW.

A

ABfromPelham

Apr 1, 2014

Colonial and Chris were great. The found exactly the car i wanted and got it for me in a week. The matched (with a little negotiating) another dealers price. They treated me much better than most car dealers do and I'd buy another car there and highly recommend them.

R

Rbud

Apr 1, 2014

Needed a new 2014 Passat- got the customer service , price and experience that we are all looking for when we buy. Mike has been selling VW's for 18 years so he not only understands the brand- almost more importantly he understands the customer. What a great experience. It was nice to actually feel good about spending some money at a dealer instead of dreading it like we all have at so many dealers through the years.

R

rjhoar

Apr 1, 2014

Chris Tattrie went above and beyond to make my leasing experience first class. I highly recommend him and will certainly look to purchase from him again in 3 years.

C

CDFRED

Mar 31, 2014

We stopped by Colonial one cold, weekday and were greeted with a handshake and a big smile by sales consultant, Peter Esposito. Peter patiently walked us around the lot finding the car we were interested in and then worked with us with price and options. While we did not end up buying the Passat SEL (a really nice car), we will definitely keep Peter and the Passat in mind when we are shopping for another car in the future. This is a very nice dealership...clean and attractive...but it's the people who make the difference. Thank you Peter for your time and your patience! Don and Candace Fredette

ER

Edward RJ

Mar 31, 2014

Great service Good deal Professional Sales Consultant Peter Esposito Thank you

J

JoeBakaysa

Mar 29, 2014

This is my second time purchasing a VW from Colonial and before this past purchase I wouldn't have said I had any loyalty towards Colonial besides that they have provided me with excellent service for the past 3 years. However, this time I worked with a couple different dealerships and in the end, Colonial proved to be the better dealership and the salesman Rick Dolliver was great to work with. This buying experience will certainly keep me coming back again and again.

V

vasiliosregan

Mar 29, 2014

I worked with Rick Dolliver to get myself into my new Jetta S. Overall great experience and the dealership is beautiful. I loved the waiting area and the friendliness of the employees.

JG

Joe G.

Mar 28, 2014

Brendan made my experience of purchasing a vehicle very pleasurable and professional, his overall knowledge of automobiles is extensive. I would not hesitate to recommend Brendan to friends or family whom may be in the market for a vehicle.

B

BRIANGOLF1

Mar 27, 2014

I USUALLY DON'T GO TO DEALERSHIPS FOR SERVICE BECAUSE OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I WALKED IN I WAS IMMEDIATELY GREETED BY ANGELA K. SHE GOT MY DUB IN QUICK AND THEY HAD IT DIAGNOSED RELATIVELY QUICK. ANGELA KEPT ME POSTED AND I WAS FIXED IN JUST OVER AN HOUR. WHEN I WENT TO CASH OUT, SHE HELPED ME ON THE LABOR PRICE. THAT MADE ME VERY HAPPY. IT WAS PLEASANT TO FIND SOMEONE THAT HONESTLY CARED ABOUT ME AS A CUSTOMER, AND SHES EASY ON THE EYES TO BOOT. I WILL DEFINITELY GO BACK

B

brendan10

Mar 26, 2014

every one at the dealership was very professional and treated us fairly. The car and all the paper work was ready on time, the car was well prepared and were even introduced to the service dept.

C

Craig12345

Mar 24, 2014

I came to the service department without an appointment, My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to get me back onto the road within the hour. I was very pleased with the service department. It was my first visit there and I now plan on taking my vehicle back there for service, Thank you Colonial!

JR

John Rooney

Mar 22, 2014

I have purchased over twenty cars in my lifetime, and I can say without qualification, that Peter Esposito is the most confident, responsive, knowledgable, and most caring of any sales person I have every dealt with. I will give the highest recommendation to Peter and his dealership.

C

colincarter378

Mar 22, 2014

We have just leased our VWs for the 2nd time. I have found that Tim Barnes at Colonial VW got us the deal and the cars that we wants. I would thoroughly recommend Colonial VW Westborough for both sales and service, being both very friendly and helpful never needed to question or have concerns about anything involved with my VWs.

LW

Linda W

Mar 21, 2014

We worked with Peter Esposito and had a great experience, we have bought from Colonial for the last three cars we have had and the dealership have always been friend, helpful and above all not pushy to get you to buy what you want.

RB

Rob B

Mar 20, 2014

We've been looking for that perfect first car for our son Matt. An Internet offer for a trade-in brought us to Colonial and right away Tim Barnes was at our service. His casual & comfortable attention to detail was so nice it felt like we were buying new!! Thanks so much for helping us find a safe, high quality car for our youngest!! ---

S

Stain320

Mar 14, 2014

Pierre Saliba met my husband and I at the door. He was both friendly and down-to-earth, which we liked. He was not pushy at all. This was exactly who I would want to deal with when choosing a car. It is a little stressful to be without a car, and to choose one, but after doing research and talking with Pierre, he made everything easy. He even sat in the car with me and showed me how to use the features. I felt comfortable and happy with my purchase, Thanks .

AH

Ashley H

Mar 12, 2014

I worked with Peter Esposito and he was a phenomenal salesman! Finding the perfect car was the easiest part of the car buying experience for a first time car buyer like myself. I would have given the experience 5 stars except I struggled with the pushy, rude man in the finance department who blatantly ignored my requests regarding cosigners and the amount I wished to put down on the vehicle. His inability to pay attention to detail made the finance process very difficult. In addition, we spent over two hours waiting to see the finance man and several additional hours for him to even secure financing. It did not appear that he had a great amount of experience working in this position. It did not appear that the dealership was well equipped to handle the President's Day crowds. We arrived at the dealership at 1:00, had chosen the vehicle by 1:30 and did not leave until 6:00 and at that point, the vehicle had still not successfully been financed. While we were there, we met another individual who had been there for six hours, also waiting for a finance person to become available. The follow up service from the maintenance department has been phenomenal, however the service from the finance department heavily weighed my rating down to 3 stars.

F

Fanis

Mar 12, 2014

I worked with Peter Esposito. Such a great guy! He did the best he could so we can make a deal. Very friendly and very professional. Even after I bought the car, he was very caring trying to assist me in any way possible. He even ordered new keys as the previous owner had lost the 2nd keys and repeatedly tried to arrange it so I can come in and get the keys programmed. More than once he stayed overtime to assist me and even replied to my calls and emails during weekends. The facility is great and everyone is very friendly and professional. I intend to come back to do my car service there, even if it 30 min from Boston. I recommend it to anyone looking to buy a used car. They indeed help you to make the best choice possible.

P

pkowaleski

Mar 11, 2014

I just wanted to say that last week my car was running a little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me his professional opinion . I left the car an within an hour I new exactly what was wrong and how much it was going to be. When I picked the car up Bill told my he checked to see if there any recalls on the car and there is not, service like that is why I come back thanks again Paul

J

JakkiM9

Mar 10, 2014

So, you want to talk about service!?... The team at Colonial VW is amazing! My boyfriend and I went into the dealership and was greeted by Tim right away. He noticed I drove either a CC or a Passat just by the keys I was holding and he was right! I drove a 2007 Passat Wolfsburg addition but was looking to upgrade and I owed some money on the vehicle. After talking to Tim we narrowed it down that I wanted a CC but couldn't afford new. He showed me a used one with ALOT of miles on it and I knew I needed something with no mileage at all because I do close to 21,000 a year going to school full time and commuting for work. He showed me a few other cars on the lot but nothing was really hitting the spot. Tim and Tony could tell that we were frustrated and that we were close to closing the gap. Tony finally offered to show us the 2014 Jetta SE with connectivity which I fell in LOVE with. This car is fully loaded which Tim and Tony knew was important to me. My boyfriend and I went home that night to think about our decision to get a new car and get rid the old one. We went back the next day and talked numbers and explained to them that we wanted to keep the Passat but also buy the Jetta. At this process we met Kathryn who was also very friendly. She helped us find the right numbers and coverage for our budget and was extremely helpful and patient. Everyone here worked as a team and was happy to help. I bought my first VW at a competitor that treating me like crap, but I can tell you right now that Colonial VW is no competition but in a category all their own and I am proud to let everyone know where I bought my brand new VW. They treat you like family and try their best to narrow down what you are looking for, even if your not sure yourself. We gave them a run for their money but I will keep all my services with them and don't plan on going anywhere else. Tim, Tony & Kathryn are the people to see and if you want a VW, Colonial is the place to go!

B

BryanBurdick

Mar 7, 2014

One of the best car buying experiences I've ever had from start to finish. One our very first visit, Tim was attentive, informed, helpful and fun to work with, and that demeanor never changed. Next time I'm in the market for a Volkswagen, there is only one place that I would shop.

M

Mzanna67

Mar 5, 2014

I have been with Colonial VW for over 14 years and this is now my seventh VW. Pierre is not only one of the nicest people I've come to know here, but he's also a wonderful salesman! He is extremely professional and honest and truly cares about his customers! Thanks Pierre! You're the best! Anna Munro

F

Forbes70

Mar 3, 2014

Buying my VW Passat was the easiest and most pleasurable experience I have ever had buying a car. Chris was fantastic. He answered all of our questions and Kathryn was an absolute pleasure to work with as well. I would highly recommend Colonial Volkswagen.

AV

appreciative vw owner

Mar 2, 2014

Been going to colonial over a period of several years with three different VWs and wouldn't dream of going anywhere else strictly because of 1 person, Bill Mcgrath. He is familiar with me and my family and we all trust him and his advise over all others. Do whatever you can do to keep such a great asset to your company. thank bill for years of great service ms

C

clem90

Mar 2, 2014

Our experience with Colonial VW of Westboro could not have gone any smoother. My first email was to Jeff Crown to inquire about pricing and availability. We then negotiated back and forth online concerning price and finance charge and within 24 hours, the deal was struck. And nothing changed once we entered the showroom. Everything was honored. At the dealership we worked with Chris and the same professionalism continued. Chris took us for the test drive and was very thorough explaining all the Jetta's features. He made sure the car was in pristine condition and followed up after we brought the car home. We also dealt with the pleasant business manager Kathryn to button up all the paper work. She was even able to get us a slightly better rate. All in all, we highly recommend this dealership!

D

Dale

Feb 28, 2014

The Service I received at Colonial Volkswagen was outstanding. My sales person, Brendan Chamberlin, was the ideal person to handle my car buying experience. I highly recommend Colonial VW to anyone interested in a new car. Be sure to ask for Brendan - you wont be disappointed.

M

MHarrold

Feb 28, 2014

Bought a 2006 Jetta TDI from this dealer. I live 500 miles away & they described the car by phone perfectly. I was worried It may not be what I expected but it was perfect. Probably better than I expected. I flew in & picked it up without a hitch. Car ran great. Special thanks to Rick & Kieth!!! Great Dealership.

C

cmiller33

Feb 28, 2014

Great experience - was considereate of my families needs, the price point I had to meet and my time - we did not have to spend hours upon hours there at any point during the trade-in of one lease to another.

D

dzakur

Feb 28, 2014

Brendan did a great job getting me into the right car/options that matched my budget. I had to do a lot of the work over the phone with him, as I work in Boston, and he was very accommodating the entire time. Once we had found the car and worked out the details, I was able to drive in to the dealership afterwork and the car was all ready to go!! <1 hour from test drive to drive off. Brendan and the team do a great job. This is my second car from them, and it sure won't be my last!

P

pdsfx

Feb 28, 2014

About two weeks ago, I went to Colonial VW at Westborough, MA to look at Tiguan. At Colonial VW, I met Brendon, who had a great knowledge of the VW vehicles. He answered a lot of my questions in a very professional manner. The test drive was great. The negotiation process is quite smooth and it only took a reasonable amount of time. I felt that Brendon was doing his best to help me to get a great price. When I was picking up the vehicle, he walked me through all the nice features. The whole experience was wonderful.

H

harrold05comcast

Feb 27, 2014

Bought a 2006 Jetta TDI from this dealer. I live 500 miles away & they described the car by phone perfectly. I was worried It may not be what I expected but it was perfect. Probably better than I expected. I flew in & picked it up without a hitch. Car ran great. Special thanks to Rick & Kieth!!! Great Dealership!

T

tfinelli

Feb 23, 2014

We stopped in to Colonial Volkswagen to look at new Jetta's. Met a salesman, David Thacker who was extremely knowledgable not only about the product but also his inventory and availability. He dealt with our numerous questions in a very professional manner and never once left us without an answer. We were switching between two cars and was more than willing to go out of his way to let us test drive, sit in, crawl through all of them. The negotiation process went fairly smooth and in a reasonable amount of time. We were never given the "hard sell" and felt like we were sitting with a buddy who wanted us to be happy with the price we would be willing to pay. Picking up the car was great, he walked us through all of the options and how everything on the car worked. All in all a great experience!!

V

vwcc2010

Feb 22, 2014

I purchased a used VW CC from Chris. He was very personable and reasonable as we worked through the deal. Chris was very patient with me, I took 4 or 5 test drives in the car before I bought it. He communicated well and any questions I had he answered promptly. When the car was delivered, everything was in order: inspection, registration, car was clean, full of gas, and ready to roll. I highly recommend him.

J

Jejuvw14

Feb 22, 2014

I bought a 2014 Volkswagen Jetta and my experience was amazing! Pierre worked very hard to make sure that I was getting a great deal on my new car, he even stayed late on his day off to see me in the car that day! Catherine the finance manager was incredible to work with and she actually cared about how I was doing and celebrated with me while I signed for a car. I will never go anywhere else I had a great experience I HIGHLY RECOMMEND PIERRE !!! You can expect an honest opinion and a friendly,smart, and quick buying experience!

S

slstevens06951

Feb 20, 2014

I had a great experence with Pierre at Colonial VW. I knew exactly what I wanted and Pierre helped me get it. The service is absolutely amazing. I've never purchased a car and had the dealership go over all of the functions within it with me. I actually left the lot knowing what everything does in my car! This is a rarity in the car dealership world and I love it! Pierre also introduced me to the service department who were also amazing. My experience was 10s across the board (even though this scale only goes to 5!).

DO

Damian Owca

Feb 19, 2014

My experience with colonial was great I left with a new car the same day I got their. The customer serves went out of their way to do everything they could to accommodate my needs. My Sales consultant was David Thacker, he was great I HIGHLY recommend going directly to him for your purchase not only is he a great guy but he is their to actually help you not scam you into buying or getting things you don't need! Great place Great Consultant. Will recommend this place to everyone!!!

D

DamianOwca

Feb 19, 2014

My experience with colonial was great I left with a new car the same day I got their. The customer serves went out of their way to do everything they could to accommodate my needs. My Sales consultant was David Thacker, he was great I HIGHLY recommend going directly to him for your purchase not only is he a great guy but he is their to actually help you not scam you into buying or getting things you don't need! Great place Great Consultant. Will recommend this place to everyone!!!

VF

VW Fanatic

Feb 15, 2014

Colonial VW is terrific. The service has always exceeded my expectations. Both Billy Mac and Billy Mcgrath are superb professional people who know their stuff. They are more than willing to bend over backwards to make sure you are satisfied with your car. They are very friendly, enthusiastic at what they do, and it's the type of people I look forward to seeing everytime I go there. Keep up the good work!! I'll see you at my 60000 mile service! Thanks again, Chris

C

Citadel25

Feb 15, 2014

WE ARRIVED 30 MINUTES EARLY FOR OUR SERVICE AND INSPECTION APPOINTMENT. WILLIAM MCGRATH IMMEDIATELY TOOK IN OUR JETTA . tHE VEHICLE WAS INSPECTED AND NEEDED WARRANTEE WORK THAT WAS PERFORMED AND COMPLETED BY THE TIME OF OUR SCHEDULED APPOINTMENT. MR. MCGRATH HAD US FULLY UPDATED AND ADVISED US ON FUTURE MAINTENANCE.

W

wrunne23

Feb 15, 2014

Colonial Volkswagen has treated me with exceptional professionalism for a number of years. There service department is the best I have ever experienced in all 44 years of my driving lifetime. I have owned many VW's in my lifetime and have purchased and serviced in many dealers Including Colonial. My recent purchase was another testament to Colonial's Sales and Finance Staff. Christopher Tattrie my sales representative was fantastic to deal with, I truly can't say enough good about him. Chris helped us right away by getting us into a test drive of a new Tiguan, We mentioned this was the model we were interested in. Within minutes Chris had us in a brand new Tiguan for a test drive. We went off for the test drive and I knew right away this car was what I was looking for. After test driving other brands of it's class it was a no brainer,and I might add it's above the others in class that I test drove. We got back from our test drive and I noticed a brand new Beetle that stopped me in my tracks. I looked over to my wife and said maybe we need to consider something a bit more fun! My wife rolled her eyes and gave me the practical speech. Chris stepped in and said it won't hurt to take one for a spin. My eye's light up and my heart began racing with excitement. Chris set us up with a Turbo TDI loaded. We climbed in and off we went........... I was 30 years younger again and thought wouldn't this be a blast!! But then we returned back to the parking lot and my senses returned too, it was the Tiguan we came looking for. I must also say it's just as fun, and what a ride!!!! Chris has the patients of a saint. My Wife and I put him through the daunting task of whittling down to a price we could all live with. Chris was very helpful during this otherwise uncomfortable part of buying a car. Both his wit and professional demeanor worked with us by helping us come to a decision. The usual game of teaming up with the Finance guy was anything but usual. The support from Lamar our finance person was also an exceptional experience. No pushing, just down to the facts on where we want to be and he put us there. A very good place in an exciting fun new car. Colonial Volkswagen you have a team here you need to recognize as the very best on your floor, Chris and Lamar Thank you both for helping us make this purchase a wonderful and exciting experience, I am looking forward to working with your service team again also the best in the industry.Truly,Walter Runne

C

CarmenPopovici69

Feb 14, 2014

I have a VW Tiguan 2013 and it was the first time in my life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First thing I went to Colonial Volkswagen website since I always heard very good things about this dealer. It was extremely easy to book an appointment online ( I am a computer person) which I had to change to a different date and rescheduled the service in few minutes with no issues.First A grade was on how easy is to navigate on the website and the make changes. Then I got there as I said with no clue, parked my car somewhere and went to the service area. The Service Advisor, Bill Mcgrath was absolutely amazing. From taking my car from where I parked (which it was a wrong parking spot) and nicely explaining for future services where the parking is, to explaining what my service entails, giving me updates on how long I have to wait and what is the stage of the service, and also explaining what are future steps in taking care of my care and what I have to be aware off, I was blown off. In summary I had to experience the great things I heard about this dealership and I had a great and educational experience of myself and I would go back in blink for any problems.Thank you, Carmen Popovici

R

R.Lambert

Feb 12, 2014

I bought my first VW at colonial 3 years ago. A routan mini van and love it! But what sets this dealership apart is their service team. In particular service team member Billy McGrath. Billy consistently goes the extra mile to make sure myself and my wife are satisfied and happy with the service provided for us, all along the way doing with a super positive attitude. I will not buy from any other dealership now, and one of the main reasons is the service provided at Colonial VW.

V

vdubguy0712

Feb 12, 2014

I bought my 07 GTI from here and have it serviced here. Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Billy Mcgrath will start a conversation about something other than " swipe your card please". Ive gone on plenty of road tests with various techs all explaining the issues and what is going to be done about them. This place is awesome and I like to deal with colonial vw, they have helped me out many times and made sure that the end result was my overall happiness.Highly reccomend this service/dealership everyone is friendly

AM

Ashley M

Feb 11, 2014

Everytime I go to colonial volkswagen for service, I leave even more happier than the first time I started bringing my car there. Bill McGrath is who I choose to deal with, and I wouldn't have it any other way. He's knowledgable, professional, kind, funny, and the list could go on. Whether I need routine maintainence, or my car is acting up he always makes me feel assured, and comfortable. I wouldn't trust anyone else with my car. I highly recommend if you need service to visit my good ol friend Bill McGrath, he'll get the job done quick, and always with consideration of your time.

A

ashm1987

Feb 11, 2014

I have not have the greatest experience with sales, and another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy knows his stuff. He's always upfront, honest, hilarious, kind, and professional. He will bend of backwards as much as he can to help you. I've only been there a handful of times since moving from RI, but Billy M. made me feel like I have been going there for years; pretty much like family. I would highly recommend Colonial Service to anyone that needs their car fixed (big, or little) or even just routine maintanence done. You'll love Billy just as much as I do..so GO FIND OUT WHY!

B

BVTMark

Feb 10, 2014

An unrepentant criminal enterprise with no redeeming value.Okay, my heart wasn't into it, but these sleezeballs went above and beyond to make sure they ripped me off good. They jacked up the price of the car and virtually stole my trade-in. Wouldn't you know a few months later the car is being advertised for $139/month LESS than I am paying. I wrote an email to VW customer service stating my case and how I had been scammed and they offered nothing except to forward my email back to the dealership. That email was promptly and thoroughly ignored. Then when the lease is up, they are offering a trade-up for AN Additional $10/month. And Volkswagen is completely apathetic and they are trying to steal more money from me.Now I am working with a lawyer and they are choosing to simply ignore her. We'll see after I contact the Attorney General's office.Save your money, your sanity and stress and steer clear of this criminal organization.

J

Jrnappa13

Feb 9, 2014

I did not purchase my GTI from Colonial, however, it is the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and Steve the Tech. Whether it be for warranty service or a simple oil change, Bill would make sure that I had a ride (to and from) and would keep me informed of what was going on. Recently had my clutch replaced under warranty due to a faulty throw out bearing and they got my into a rental for a few days without a problem. I would highly recommend this dealership, as they alleviate any fears or hesitations you may have in regards to your car!

M

mmccullough1965

Feb 6, 2014

I have purchased/leased my last 4 cars with Colonial Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not more important to me. Service! And that's honestly what keeps me coming back time and time again for my next car. The service team is the best I've ever experienced. They are all great but I specifically deal with one service representative in particular most every time...Bill Mcgrath. Bill always gets me in for service when it's easiest and most convenient for me--even on short notice! I always get updates regarding how the service is going and when my car will be ready and I get it with a smile and with laughs. And what's really cool is the fact that Bill has been there from the beginning (for me at least) and knowing your service rep for that long at the same dealership really instills a sense of trust that I wouldn't get anywhere else. I know the service I receive is always fair in price and that the job will be done correctly the first time. I wouldn't go anywhere else!!! I highly recommend Colonial VW of Westboro, Bill Mcgrath and the rest of the entire Colonial VW of Westboro team!!Sincerely,Longtime Customer Michele McCullough

MM

MICHELE MCCULLOUGH

Feb 6, 2014

have purchased/leased my last 4 cars with Colonial Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not more important to me. Service! And that's honestly what keeps me coming back time and time again for my next car. The service team is the best I've ever experienced. They are all great but I specifically deal with one service representative in particular most every time...Bill Mcgrath. Bill always gets me in for service when it's easiest and most convenient for me--even on short notice! I always get updates regarding how the service is going and when my car will be ready and I get it with a smile and with laughs. And what's really cool is the fact that Bill has been there from the beginning (for me at least) and knowing your service rep for that long at the same dealership really instills a sense of trust that I wouldn't get anywhere else. I know the service I receive is always fair in price and that the job will be done correctly the first time. I wouldn't go anywhere else!!! I highly recommend Colonial VW of Westboro, Bill Mcgrath and the rest of the entire Colonial VW of Westboro team!! Sincerely, Longtime Customer Michele McCullough

BK

Bill K/Mayfair

Feb 5, 2014

Most of my experience is with the service department since car was bought by leasing company. Service has been terrific. Billy McGrath demonstrates exceptional customer service: polite, professional and goes out of his way to get your needs taken care of. I have had both regular service and more urgent needs with no appointment and was taken care of quickly and efficiently.

VD

vdub diehard

Feb 5, 2014

the guys on the service desk are the reason I go to colonial vw. especially bill macgrath. he is always helpful, courteous, and knowledgable. this service is top notch compared to the others i've been to. keep up the good work

B

blackmystborn

Feb 5, 2014

I bought my first new VW from Colonial more than 8 years ago. Now, more than 200K miles later I knew that Colonial VW was the place for me. I was very happy with my experience from start to finish. I would recommend Chris and his team to family and friends. Two thumbs up!

D

DasFelix

Feb 4, 2014

I went to a few dealerships before I settled on Colonial VW. No regrets! Absolutely loved the service. The sales team is amazing, and they really work for you! You can tell they truly want you leaving completely happy. Rick was a lot of fun, and really made it happen. Very happy with my new car. Colonial VW is a pretty big deal around these parts. It's where my friend's mother purchased her VW as well. Great people, great atmosphere, beautiful dealership. Exceptional service from both Rick, and Kathryn. THANK YOU!!!

F

Fastgti

Jan 30, 2014

I recently purchased my Volkswagen Gti from colonial vw in westborough. After shopping many different dealers I am happy to say colonial was the best. My sales person Rick knew his stuff and got me a great deal ... I would deff recommend rick & colonial to my fam & friends

H

hsherman715

Jan 30, 2014

I needed my headlight replaced and had already bought the bulb but didn't have the tools to fix it. I called Colonial VW and the woman on the phone was very nice and told me to bring it right in. I went on my lunch break, was there under an hour and didn't have to pay for it! I was expecting some type of labor cost even though I already had the bulb. But they didn't charge me and even washed my car for me. It was a great experience and the man, Bill, I worked with was super friendly. I will definitely be going back for service in the future.

J

Jawni

Jan 30, 2014

I was visiting a friend in the area and I got a flat tire. I called on a Sunday and service was closed but I talked to Brendan on the phone and he gave me all the information and directions in order to call vw roadside assistance for help. I was back on the road in no time!!

T

TONYC64

Jan 30, 2014

Tim Barnes was extremely knowledgeable about all of the cars we looked at. He took the time to explain in great detail each car we looked at. Never at any time did he put any pressure on us to make a purchase. If more sales people were as knowledgeable as Tim making big decisions like this would be a lot easier. I will be recommended Tim to my family and friends and I will differently be back again when I am in the market in November after my lease is up on my Highlander.

S

sarahjwhite

Jan 28, 2014

Tim and the staff at Colonial VW Westborough were extremely helpful, friendly and professional. Having just relocated to the US we were looking for 2 vehicles ASAP. Tim went out of his way to ensure that we got the right cars at the right deal. We were always kept informed on progress and never felt that we were being pushed into making a decision. The cars are great, the after sales service is excellent and we wouldn't hesitate to recommend Tim and the team to anyone looking to purchase a VW.

J

JWDufresne12

Jan 27, 2014

Had a great experience! Chris let us try out a couple models and since my wife was home with the kids a few miles away he let me take a few models right to her. No real haggling and Chris was very knowledgeable about the product and gave me an in-depth tour of all the features before I left the lot. It was an EXCELLENT car buying experience and I'd recommend Chris to anyone.

K

Katieox3

Jan 27, 2014

Had a great experience at colonial Volkswagen! Chris made buying a car a quick easy process and I definitely recommend coming here for your next car purchase!

A

aostar

Jan 22, 2014

The experience I had at Colonial Volkswagen of Westborough was top notch from start to finish. I began my car buying experience with the internet team and specifically Jeff Crown who was always pleasant and very persistent about following up with me. Having no idea what I could afford, I didn't really know which vehicle I wanted. Jeff assured me the best thing for me to do would be to come in and find a car and then work with the finance team to make my purchase happen. He was absolutely correct. On Friday January 10 I went to visit the dealership and was introduced to Chris Tattrie by Jeff Crown. Chris was attentive and understanding of my needs and we test drove a couple of vehicles while the finance team worked on getting me the financing. I finalized my deal on Tuesday and picked up my car on Friday. Chris was top notch from start to finish, and Kathryn in finance couldn't have been more helpful. I have already recommended the dealership to all my co-workers and friends. It was the most positive experience I have ever had with a dealership, thank you Colonial for making my purchase possible.

V

vijju66

Jan 11, 2014

We really liked richard dolliver. He was very professional, patient and understood what we were looking for. great salesman. he was easily reachable for any questions

T

tlowell

Jan 4, 2014

Had a great purchase experience with Michael Lodowsky. He is a low key guy and great on follow thru. Got a very good deal. Please with the whole dealership.

V

vwcars1234

Jan 1, 2014

Mike was awesome. While waiting for paperwork and plates I listened to the other sales associates talking and they were incredibly fowl mouthed but I would go back to work with Mike.

1

1929

Dec 31, 2013

When dealing with Richard, I felt he was very honest, and I felt very comfortable with him handling my purchase. I would highly recommend him to my family and friends. He was a upstanding salesman's and I could not have been more satisfied than I am.

B

brendan

Dec 30, 2013

I was so excited to be able to drive a brand new Volkswagen GTI. My sales associate Brendan found the very last 2013 in stock and to top it all off I got the best financing around. After I got my keys he took me down to their state of the art service center where I was able to meet the entire staff and even schedule my first service, amazing. I wouldn't go any where else for your vw these guys are the best

D

Dianne

Dec 30, 2013

We just purchased a 2013 Passat. Pete helped us out on an frigid night, yet he warmed the cars up for us, and off we went on a test drive. The dealership is clean, and everyone is out in the open, unlike some other dealerships where the salesman has to go off somewhere, to talk to 'someone'. Pete made the purchasing process easy, and there did not seem to be any hidden agenda with this dealership. We definitely recommend Colonial if you are considering a VW. Thanks for making it a pleasureable experience!

P

pje23

Dec 30, 2013

Colonial VW is a great dealership to work with when buying a car. Peter Esposito help me decide between a couple of cars and pointed out the differences between one car to another. He also was able to keep me within my price range which was very important to me. I would definitely recommend visiting Colonial VW in Westboro and ask for Peter Esposito.

R

Rudgie23

Dec 30, 2013

Chris was a pleasure to work with on helping me get my new GLI. Always there if you have a question or concern. Would definitely recommend to friends and family.

J

jodiwill81

Dec 29, 2013

Brendan was super helpful and really knew the cars well. I got the payments I wanted and the best possible price. Brendan also scheduled my first service appointment for me that's just one last thing to deal with oh and the first 3 years of service are free how can you top that

P

PASCO038

Dec 29, 2013

Boy was i surprised at the detail and expertise this employee demonstrated withmy purchase of a used certified vehicle.The delivery was by far the best of thebest!!!.This is one dedicated employee and I have bought from a few do nothingsin my day.If anyone reads this PLEASE direct your purchases from this VW dealerand Mr Esposito.No hard sell year just years of experience in the sales field.yes i would buy from both again ....

A

alberardi

Dec 29, 2013

My experience at Colonial VW was excellent. Most of the sale was done online and email. Other dealers did not respond as I had asked or wanted me to come in to the dealership. The sale was done one Saturday morning, including my trade in and VW financing. I picked up the car on Monday afternoon. Brendan was a pleasure to work with, very helpful everything taken care of as I wished with no pressure and no problems. I would recommend Brendan and Colonial VW.

E

egrims

Dec 29, 2013

This was my first purchase of a new car, have always bought used prior to purchasing this 2014 Jetta Sportwagen TDI. Was expecting the experience to be a lot more painful than it was. Did almost all of the price negotiating over e-mail and had a quick closing at the dealership with limited hassle. Brendan was great to work with, very thorough and prompt with his replies and assistance. Have already recommended this dealership to others and will certainly continue to do so.

E

ErodRI

Dec 29, 2013

I visited another dealership in MA after seeing a very good deal on a 2013 GLI. However when I visited the dealership the sales staff and Finance Manager were overbearing and not very friendly. The deal they were offering on my trade in was what I felt below my goal. Not to mention the new car had over 600 miles on it already. They told me I'd never be able to find the same deal on the GLI anywhere as they were a top volume dealership.The next morning I decided to do more research on line and came across the same exact car at Colonial. I decided to call the dealership and was connected to salesman David Thatcher. I told him about the vehicle and price at the other dealership and David told me he would see what he could do as the price was very low for the new car. He called me back within an hour, confirmed they do have the vehicle and said he could match the low offer. I drove to the dealership that afternoon. Colonial gave me a better offer on my car and the deal was completed.I would definitely recommend Colonial VW to potential buyers, even if you have to travel a distance as I did. They are definitely doing things correctly and making the awkward new car buying experience easier.

H

helzyessum

Dec 29, 2013

Very good experience buying my new 2014 jetta tdi. Got a great quote on the internet and everyone was very easy to work with. Happy I went there.

J

jswerling

Dec 28, 2013

I had a great experience here. I was helped by Tim Barnes. He was really helpful and answered my questions. I am a first time buyer and he was very helpful and did not pressure. I love my new Jetta - great experience. I'd recommend

3

343forstuff2

Dec 28, 2013

As this was my fifth VW they didn't have to sell me on the brand, but everything went quickly and smoothly. I have alway found Colonial Volkswagon in Westborough to be dependable and friendly.

B

Bballsmg

Dec 28, 2013

We have now purchased two cars from Colonial Volkswagen in Westborough. The entire team (both Sales and Service) have been terrific to work with over the past two years. A special call out for Brendan Chamberlin in Sales and Bill Carr in Service. Brendan is straightforward and does a great job understanding our needs and seeking value of us. I completely trust Bill (and the other Bills) and always appreciate their help. Bill Carr even went above and beyond to help me get something covered under our extended warranty. Kathryn, in Finance, is clear, thorough, and kind. All great traits to have! I strongly recommend Colonial Volkswagen of Westborough.

B

bpearlstein1027

Dec 28, 2013

I love this dealership and have referred multiple friends and family who were also very impressed and bought a vehicle as well. All of us have worked with Pierre Saliba and for as long as Pierre works at Colonial Volkswagen he is our salesman. Pierre is so welcoming and treats you like family. He works hard to find the vehicle you want and make sure you are happy with the experience and purchase. I have also been pleased with the financial services as they also work with you to come to a place of agreement and get the best loan possible. Some dealerships are so cold and treat you like a number. At Colonial Volkswagen the experience is just the opposite. I appreciate the service and I have come to really appreciate the quality and value of Volkswagen vehicles.

C

clempan

Dec 28, 2013

I had been working with Patrick Volkswagen in Auburn trying to capitalize on the year end deal for the 2014 Passat. When I went in the atmosphere was depressing and the salesmen seemed disinterested. They told me the payments would be $220 but when they ran the numbers it came out to nearly $400. I decided to give them another chance by coming back and they basically shoo'd me away and said they were "too busy" to sell me a car. Can you believe it? A car salesmen too busy to sell cars?After being completely fed up, I decided to drive 10 miles farther to Colonial. The building was way nicer than Patrick and walking in I got welcomed right away. Mike came up and I explained to him the deal I wanted along with the adjustments. He pulled out a calculator and gave me a number but assured me nothing was final until he got a business manager involved. In a few days I get a phone call from Mike saying that the car I wanted with the deal I wanted was a go. When the paperwork was finally done, the monthly payments was a dollar less than the number he gave me that first day. I was amazed at the level of accuracy. Not only was Mike incredibly accommodating, he also made arrangements to set me up with a VW dealer in California for when I move. Our family have boughten many cars and I've never experienced the incredible level of service I received at Colonial VW. I would definitely recommend anyone interested in purchasing a Volkswagen to skip Patrick and go to Colonial, it'll definitely be worth it.

J

jswerling

Dec 28, 2013

I had a great experience here. Tim was really helpful and answered my questions. I am a first time buyer and he was very helpful and did not pressure. I love my new Jetta - great experience. I'd recommend

M

Maxford

Dec 28, 2013

Chris was very helpful to explain the entire buying process and very knowledgable of the differ car model options. The financing department was also very helpful and creditable.

P

psteven

Dec 27, 2013

Pierre Saliba was an absolute pleasure to work with while purchasing my Volkswagen Tiguan. From the first day of evaluating various options, Pierre worked diligently to exceed my expectations and was well-versed describing various features and functionality. I would recommend Pierre and Colonial VW of Westboro to anyone considering a vehicle purchase.

L

linciln

Dec 24, 2013

I was shopping for a car. I stopped at colonial because it was closest to my home. I walked in and was greeted by Chris Tattrie. I explained what I was looking for, and mentioned the add I had seen for a lease car. He explained very simply explained that Colonial did not have that exact lease. As I got up to go, he asked if we could talk and we did. I realize that salesmen have parameters that they have to work within but they do have latitude. We talked, no pressure, and arrived at a car I liked and a situation that he could live with. As a good salesmen should do, he explained the next model up from the "Jetta S". Understanding that I had a budget figure in mind, and that I was not interested, he quickly came back to the original request. Chris showed me around the dealership, and introduced me to key people, that I might have need to be in contact with. We visited Service and then went to the finance office where I met Kathryn. Good people. As indicated in the above survey, all the "dots" i have placed in the correct spot. But "dots," do not reflect the feeling you get from people. I hope this goes beyond those dots.

M

Miket04

Dec 24, 2013

We shopped for various new mid size sedans. VW Passat was the best. We found out of all the VW dealerships in the central mass area that Colonial had the best price and service. Chris Tattrie was cut to the chase, No bickering and got us the best price. Chris expedited the Paper work quickly. When picking up the car, Chris was very knowledgeable instructing us to the features. Very good salesman, highly recommended.

B

bentleyn

Dec 23, 2013

I can honestly say that my car buying experience with Colonial VW and especially with Mike Lodowsky was the best I have ever had. The dealership is modern and clean. Interactions with everyone at Colonial were professional and friendly. My time was never wasted. Each test drive visit had the vehicle waiting in front; clean and ready to go.Mike is an experienced VW sales consultant with a friendly and easy going style. He took the time to understand my needs. He knows the vehicles inside and out. He worked within Colonial's network of dealerships to find the right vehicle for me and my family. Negotiating and closing the deal was pleasant and quick. We got a great deal.Post sales, Mike took the time to slowly and clearly explain all of the great features in my new Passat. He stood outside in freezing rain to do so!I cannot say enough good things about Colonial, Mike, and all the staff. You must visit if in the market for a new VW!

D

Deshtr

Dec 23, 2013

Second time purchasing a vehicle from this dealership and Pierre Saliba again, went above and beyond. Staff is great and I received excelent service. I recommend them to all of my friends and family.Thank you Colonial VW

WJ

Wail Jamil

Dec 7, 2013

I purchased a 2012 Toyota Camry XLE Hybrid and from the first moment I spoke with my sales person until I received the car, it was a great and exceptional experience, the staff are friendly and polite, the process was fast and easy. Thank you for everyone at the dealership, definitely would recommend them to all my friends and relatives.

K

kenwehmann

Dec 6, 2013

I have been a customer of Colonial Volkswagen for many years. The lease on my 2011 Jetta was due to end at the end of December, 2013.I was considering purchasing the Jetta but decided to speak with Tim Barnes about the idea of leasing a new Passat. I had leased a Passat in the past.We took a test drive and Tim described the features of the car.The car seemed just right for me. I told Tim I wanted to keep my lease payment under $300.00 and I did not want to pay anything up front. The Jetta was in excellent condition with low mileage.The Jetta was inspected. Tim offered to buy the Jetta,to include my last remaining lease payment.My monthly lease payment would be under $300.00. All things considered, I was pleased with the outcome. The paperwork was completed later in the day and I drove off with my new Passat that evening.Needless to say Tim was friendly and courteous throughout our discussion.He answered all my questions to my complete satisfaction. I should also mention Bill Mcgrath and Bill Fallon in the Service Department have always provided me with excellent service.My experience at Colonial Volkswagen has been nothing but the best for many years.

H

Haim

Dec 5, 2013

Pierre Saliba was very professional, and helpful. I have been leasing cars at Colonial VW for many years and always satisfied. Pierre also follows up to make sure I'm satisfied after the car was delivered.

K

kmoakland

Dec 3, 2013

I needed a car desperately, and these guys delivered! I would have liked to have looked at older models so it wouldn't be so expensive, but I am clueless when it comes to car shopping so thankfully David and my Dad were helpful to get me what i needed. I miss all the features from my older car, but the basic 2014 Jetta S that I got is a dream! I just wish that there was cruise control and the mileage was a little better as I was used to the mileage of a TDI. All and all, great service, and I have no regrets to staying loyal to Volkswagon!

D

Diane

Nov 27, 2013

I came into Colonial VW dealership under the worst possible conditions (1) My car had died at the tollbooth between Mass Pike and 495 south (2) I was enroute to see my dying mother with my dog and (3) I was distraught and let's say not in the clearest state of mind. The Colonial Service team was truly phenomenal from the moment I called to let them know the tow truck was heading to their dealership (Tracy), to arriving on site, heading into the service area and working with Bill Carr throughout the day. The diagnosis for my car was containments in the fuel, which turned out to be that I had put gas into a diesel car and the entire system needed to be flushed and cleaned out, a very labor intensive effort. Since I arrived close to lunch time, the estimated completion time was 4:00 PM and I made the choice to stay onsite to wait for the car, since having my sister pick me up and then drop me off later would be 3 hours total. Around 2:00 PM, Bill found me in the service area and let me know the car was ready and it was fully functional. I was overwhelmed and extremely grateful for the improved delivery time, which was only possible because the tech hearing what was happening worked through his lunch so I'd have my car earlier to be able to get to my mom's beside. As I was tearfully thanking them for amazing support in a difficult time the Colonial VW team firmly responded this is level of service they consistently provide. I've decided we're both "right": this was exceptional and caring service and that is what can be found at Colonial VW.

A

aazins

Nov 20, 2013

This is the second VW that I purchased from Colonial VW. Tim Barnes was my salesperson both times. My experience was excellent on both occasions.

T

TammyB

Nov 19, 2013

I was greeted upon arrival. I had appointment and was taken on time. Thats is when I was greeted by Dave Thacker. He was very friendly and outgoing. I felt very relaxed with him no sales pressure that I have experienced at other dealerships. I told him what I wanted and my price range. He made it happen. So happy with my new purchase a Passat ca rides great very smooth. I would highly recommended this dealership to my family and friends.

L

lzrwrm

Nov 19, 2013

I had a great experience working with Chris Tattrie during the purchase process of a 2012 GTI. I would certainly work with Chris again. He even delivered the vehicle to my house. The lady responsible for the paperwork was less friendly and tried too much to push additional warranties, services, etc., and got upset when I did not take any of the "offers". She got even more upset when I declined to sign a document that stated that I declined all the (great) offers.I have been working with Colonial for several years, and so far I have good experience with the service department. When I purchased a vehicle from them in 2009, the purchase experience was not so great, nevertheless I decided to try again, and was surprised by Chris' professionalism.

T

Tburke7221

Nov 19, 2013

This was my first visit to Volkswagen. Everyone was very friendly. Dave Thacker was so amazing I had an appointment and was seen on time no waiting. He listened to my needs didnt try to sell me on things I didnt need. He worked with me and I got exactly what I wanted. Very happy with my new purchase. I Bought a Passat. The car rides great. Kathy Gear in financing is a doll really nice to work with. I would recommend this dealership to all my family and friends.

J

Jsalonn

Nov 15, 2013

I had a great experience with Colonial Volkswagen and with Pierre Saliba, After an exhaustive search, I had all but given up on Volkswagen (my first choice car) because of a bad experience at a different VW dealership a friend highly recommended Colonial and told me to at least call. Pierre answered the email and call, heard me out what I wanted and what I needed for price, Good job Pierre and colonial VW

H

Hai

Nov 14, 2013

Tim Barnes was very knowledgeable, friendly, and patient with us as we shopped on a very hot and humid day. The entire staff at Colonial has been accommodating and helpful. Wonderful experience.

SR

Sam R.

Nov 14, 2013

I bought my 2014 CC from Dave, who was absolutely fantastic. He invested a solid portion of two days with me, allowing me to test drive several cars and answered any questions I had. Not once did I feel like I was being pressured into buying a vehicle. When the time to buy approached, he negotiated fairly until we reached a fair deal. I recommend anyone who is looking at VW's, or just browsing their options, to head over to Colonial VW and work with Dave.

G

gmiklau

Nov 13, 2013

I came in from out of town to buy at this dealership because they were the most responsive to my email requests, matched the price I wanted, and had the car available. I was very pleased with the service. It seems like a very professional operation, well-run, and pretty serious about providing good customer service. There were a few little issues with my new vehicle (I guess things like that are unavoidable) and they have made an effort to make things right. I wish this dealership was closer to my home so I could continue working with them.

S

SS

Nov 2, 2013

Brendan from sales was extremely helpful. Great service people.

J

jms01757

Nov 1, 2013

Our 208 VW Jetta was making a noise that we were very concerned about. I called and spoke with Bill Carr and he was fantastic about getting us in on short notice to have the car checked out. Bill couldn't do enough to help us and get us in and out in a timely manner. My experiences at Colonial have been great. The Service people are always so friendly and welcoming. The mechanic that we met and worked on our car, Keith Dirodi was awsome as well.I would highly recommend Colonial Volkswagon. Their customer service is great.Thank you Bill for all your help.Joelle Shaver

I

iamacarguy

Oct 30, 2013

My experience at Colonial VW in Westborough was excellent in every way. I had stopped in to check out VW's a number of times before finally buying and all the employees were always friendly and more than helpful. My sales consultant David Thacker was exceptional in every aspect in finding the exact car I was looking for as well closing the deal once I was committed in purchasing my new car. The Finance Manager Ammar Al-aghawani explained the different options for payment and helped to expedite the process of making sure the car was turned over to me within a short time. Mr. Strovina made sure I was happy with the deal David and I had agreed upon.All in all the car buying experience at Colonial VW of Westborough was a satisfying and low stress process. I thank them. Thanks for listening.

JA

Josue and Jahnelle

Oct 27, 2013

Look for Brendan when you go to Colonial VW. He was super helpful! I am a returning customer because all employees work as a team to help you. My husband and I like our new cars.

MS

Mike Siggars

Oct 26, 2013

The car buying experience at Colonial VW in Westborough was terrific! The sales staff was very helpful of showing us a great selection of what we could afford in our price range, and taking all the time needed so we were comfortable and found what we wanted. When it was time to buy they made every possible effort to give us a price that fit our budget, with the car we loved the most. Customer service is absolutely a priority with Colonial and they will absolutely be the place we go to first to buy a car for years to come.

M

msiggars

Oct 26, 2013

The car buying experience at Colonial VW in Westborough was terrific! The sales staff was very helpful of showing us a great selection of what we could afford in our price range, and taking all the time needed so we were comfortable and found what we wanted.When it was time to buy they made every possible effort to give us a price that fit our budget, with the car we loved the most. Customer service is absolutely a priority with Colonial and they will absolutely be the place we go to first to buy a car for years to come.

K

KkTr

Oct 25, 2013

Pierre Saliba was the best! I was a first time buyer wanting to get a brand new car. It is a very intimidating process but when I came in to buy the vehicle he made it easy, efficient, and fun. Once my vehicle was ready to be picked up he took care in walking me through all the features and showed me all the little tricks that I didn't know about in all my research. If anyone I know is looking to buy a car, I will definitely be sending them to Pierre, Thanks Pierre

F

ferdaus

Oct 25, 2013

As I walked in I was greeted by Chris. He has been there for 15 years and was very nice and knowledgeable. The deal was done quickly and I thought I got a great price and I was very happy with everything. I highly recommend this dealership. Everybody is very respectful and nice and also very willing to help.

R

rallicat

Oct 24, 2013

Bill Mcgrath has been my service avisor for many years (15+) and some 400,000 miles from 3 VWs that I have owned during this time frame. I have seen others come and go at this dealership, all that do the job well but Bill operates at a higher level, he is a 10 star individuaal, custome-centric. HONEST, TRUSTWORTHY! and goes to extrodinary lengths for your total satisfaction. I bring my VW in for Service and I get my vw back quickly, good as new for a fair price, Bill is on top of everything with zero effort on my part.

NB

Nina Bettle Driver

Oct 23, 2013

This is my second time purchasing a car from Colonial VW and also my second time purchasing from Brendan. He was the most helpful sales man I ever had to deal with. What made me most happy about this place is that everything happened within 2 days. I went saw the car I wanted told them I wanted to buy and they made it happen quick and easy. They also went further to assist me with the color combination that I wanted. I totally recommend this place for great costumer service!!

U

usmanj86

Oct 22, 2013

Mr Pierre Saliba is extremely nice and helpful. He made the car buying experience extremely hassle free and convenient. It was the first ever car I bought, so I was very nervous ( especially after a few bad experiences at another dealership ). Everyone here was very friendly and I was not pushed into buying anything. All of my questions were answered to my total satisfaction. Overall I am very satisfied and would highly recommend this dealership to all my Family and Friends.

K

kingnorris

Oct 20, 2013

Brendan was extremely helpful, patient and thorough on my car search that ended with the purchase of a new VW Passat. I was deciding between this car and another brand, and Brendan kept his comments positive in pointing out the benefits of the Volkswagen. Furthermore, he was on time in every step of the process and very well informed about the features of the car I was considering. I will definitely recommend Colonial and Brendan to my friends and family.

B

bucell69

Oct 19, 2013

This is the second truck I have bought with Colonial VW and Chris Tattrie. I had such a great experience dealing with Chris the first time I sought him out when it was time for a new vehicle. From the time I walked into the dealership to the time I drove away in my new truck, Chris did everything to make my purchase stress free. Giving me a list of trucks I was interested in and even going outside the Colonial family to find the right truck for me. Also working with Kathryn Gear with all the financial aspects I never felt over whelmed. She helped answer any questions I had and find me the best APR I could ask for. Working with the Colonial team was a great experience and look forward to the next purchase down the road. Thank you for all your help.

W

WantThatVWDi

Oct 18, 2013

I got a 2012 VW Jetta certified pre-owned. You cannot tell that this is a used car. The service department turned it out and it is perfect. It has every premium add on. I am very happy! I recommend you go see Chris Tattrie. He sold me a car that I needed not what they needed to sell. This is the second car in our family from the same dealership and salesperson. I think that says it all. I LOVE MY CAR!

NP

New Passat

Oct 17, 2013

The sales rep was extremely helpful and polite. No pressure.

K

Kevin

Oct 14, 2013

I was looking into a late model certified used cars and hadn't previously considered VW's. I liked a 2012 Tiguan on the lot and Rob showed me all the little things that make VW special. The great World Auto warranty coverage and Rob's customer focused demeanor and extensive product knowledge made me feel comfortable this was the car for me. Since then I keep finding new things to love about my VW every day. A great dealership experience all around!

B

babs

Oct 13, 2013

two of your employees are worthy of recognition, bill McGrath and kevin cross. both truly care, respect and listen to all my concerns, no matter how minimal they may be to others. they are the reason i "choose" colonial vw as my service facility. as long as they there i wouldn't dream of going anywhere else babs

P

pjgeremia

Oct 6, 2013

[I would have more here, but this web page interface sucks. i hit escape and it reset all the typing and entries i made and which took me 30mins. So now, i'll simply be brief. I have better things to do]Rick was my Sales guy and was a pleasure to work with. He listened and believed to me when i stated my financial limits and that my current fiscal situation set this limit. He checked FIRSTw / VW to see if my limits were too far to deal with, before continuing w/ me. (Unlike most other places which insisted on dragging me into explorations and dealings to explore how high they can drag you.) We worked to a deal we were both comfortable with because he knew we were close, because i knew i'd have to comprimise something, and he wasn'tAmmar was the Finance/buisness manager. He's professional and very good at his work. The paper work went quickly and there were no mistakes or going back over stuff to correct or fill in --Very expert! (This has never been my experience every otther time over the last 25 years of car purchases). He also answered expertly all my questions--including those that really arent his to own such as what 's in the 30k mantainence check and what gas does this model use. He was freindly and didn't get peeved, as others have, when i politely declined all the dealer 'exptra protection' offers. New at his job for only 1 month, i never would have guessed!

OV

Oscar Vise

Oct 5, 2013

Bill McGrath is a very professional service advisor, Bill took care of my two cars (Routan 2010, TIGUAN 2013). He also gave me the right appointment with much courtesy and kindness. That is why thanks to Bill McGrath, I will always buy my cars in Colonial Volkswagen of Westborough. -Oscar Vise (Framingham)

P

PFC

Oct 4, 2013

I had what could have been a very stressful situation in which our old car required a $$$$ repair that wasn't worth it, and decided to go with a new car. Dave T., or salesperson, stood on his head to make sure we got into the vehicle we wanted, with as little stress as possible. I am very much not a fan of purchasing cars; these guys were wonderful to us and I highly receommend them.

BE

blue eyes

Sep 30, 2013

Colonial of Westborough is a friendly, low pressure environment which makes car buying a nice experience instead of a frustrating one! It was a pleasure doing business with this dealership, especially with Tim Barnes. He was very knowledgeable and did a great job getting me into my new Passat. I love my new car and would recommend anyone else to go here and see Tim!

D

Dermer

Sep 30, 2013

I had an exceptionally easy time purchasing a new VW Jetta sportwagen. Brendan was knowledgable and working with him was easy. He found the car I wanted and had it at the dealership in short time. The paperwork was easy and Kathryn made the finance process seem effortless. Great experience. This is my second purchase from this dealer. I will return and will encourage others to check them out!

G

gjarmstrong

Sep 30, 2013

I had already started shopping for a Passat and was ready to get my wife in behind the wheel. She found this dealership on the web and we were so pleased with dealership (and its employees) that we stayed with them to purchase our new Passat.From the warm greetings to the clean dealership, the experience began well and only improved!Mike Lodowsky is an experienced salesperson, who allowed the car to sell itself. Ready to answer questions, but confident in the brand name, the reputation of the dealership and his years for experience as a professional!! Mike encouraged us to take the car for an overnight drive, but I was confident in the choice. This is not something I ever heard about before...truly a surprise to both of us.Part of the finalization of the agreement involves negotiations - a step that my wife dislikes so it is mine to deal with. I found Mike will to make a deal. He made an offer, I countered once, and he met me almost to my asking price!!!Mike was truly professional and this matched the kind gentlemen that he is.If you go VW shopping, take a ride to Westborough and ask for Mike. Tell him Gerry sent you.Gerry Armstrong

JD

John Deere12345

Sep 30, 2013

My experience with Pierre as a salesman was great. I have all ready recommended him to my family and co-workers. I feel like he treated me like his own family member. And helped through the whole sales process.

BD

Bobby D.

Sep 29, 2013

Best VW dealership in the greater Boston area. Honest and reliable.

T

Tyler

Sep 29, 2013

I purchased a 2013 base model Beetle in June in Westford. It was the first car I have purchased on my own. The entire deal went great and my sales guy, Tim, is awesome. Very approachable and isn't robotic when explaining things. A few weeks ago I decided that I wanted the 13' Turbo Beetle. I went to my sales guy, Tim and asked him a million questions as to how I can possibly do this. Let's just say the end result was above and beyond what I expected. The customer service was incredible! Towards the end I almost called off the deal because I didn't like the turbo wheels and liked the heritage wheels my base model had. I asked if the wheels could be switched and they made it happen! I enjoy visiting the dealership and I'll definitely be a long term customer!

A

andy007

Sep 29, 2013

Chris and tony did a great job. I looked at 2 other VW dealerships and they were the most transparent . It wasn't just about the price. The manager knew we were shopping other dealerships so they gave us a tour of the dealership and service and also showed us online reviews. They really stood out, good job! Thank you

D

dominico1

Sep 29, 2013

This is my second car in as many years here at Colonial Volkswagen. The purchase experience is always quick, friendly, and attention to detail is top notch. I highly recommend that others purchase there next vehicle from Colonial VW.

N

npc429

Sep 27, 2013

Colonial of Westborough is a friendly, courteous, low pressure environment which makes car buying a pleasurable experience instead of a frustrating one. From the service department to the finance department, it a pleasure doing business with this dealership, especially with Chris Tattrie. I have leased 2 vehicles from Chris and will purchase a vehicle from him in the next couple of years to replace my Passat. If you want a Volkswagen, this is the dealership to visit.

LM

Luis M

Sep 26, 2013

Great job everyone. I purchased a Passat which my wife drives and came back and purchased a Jetta for my son. It is a pleasure doing business with colonial of westboro . My salesman Pierre has a tremendous knowledge of all the product and made sure I was happy with everything. Thanks

R

RWLarkin

Sep 26, 2013

I had owned a VW GTI in the past with great satisfaction. I needed a car as soon as possible and visited Colonial with the purpose of finding a good used model. Mike Lodowsky greeted us warmly and immediately set to locating a vehicle that would suit my needs. He found two excellent examples in short order and made them available for a test drive at my convenience. He quoted a very solid price right off the bat, and we were able to make a deal without further ado. When a slight delay arose unexpectedly on account of an issue with procuring the title certificate, he arranged for my use of a nice clean loaner on the spot until the matter was resolved. In many small ways, he was proactive in making sure my convenience was served and my busy schedule was not burdened. All in all, Mike made the process of finding and purchasing the car painless and very efficient and did so in a very professional manner. Nothing was a problem for him, and there was none of the foolishness and unnecessary hassle I have experienced in past instances of buying a car (and I've bought plenty of them). And everything was done in a friendly, affable and easygoing way. I recommend Colonial and Mike to anyone who needs to buy the right car at a good price with a minimum of difficulty.

S

sremy

Sep 26, 2013

Had a bad experience at another Volkswagen dealer. So decided to go to Colonial Volkswagen. Was greeted with friendly faces.It was one of the best experiences shopping for a car. Which most people dread. Pierre was wonderful. Very thoughtful and made me feel at ease. Also Ammar was very pleasant to work with, I would recommend Colonial to anyone and ask for Pierre.Thanks. :)

D

des222

Sep 25, 2013

When I came to your dealership with my girlfriend to test drive the Passatt ,I was introduced to a salesman named Brendan Chamberlin, which was the worst experiencing of my life . Brendan displayed such a HARD sell and was extremely argumentative when I indicative what I was looking for in terms of price and mileage for my lease. He told me I had to decide that day or the deal was off the table . When my girlfriend started to ask him questions he said " ( I am not talking to you ,you are not the purchasing the car! ) after that I said lets go . I had to tell Brendan to apologize to my friend before we left due to the fact she was very upset by the way he spoke to her. It was not a good experience to say the least!. I new I wanted to lease a VW but not at your dealership.. About a week later I received a call from your internet manager he wanted to know how I made out ,after I explained to him what had happened he immediately put me in touch with( Mike Lodowsky) sales consultant , from that moment on Mike made the entire experience A++++ bottom line is YES! I did end up leasing my 2013 Passatt I got the miles I wanted and the price was a little more than I wanted to spend however based on no money down I was satisfied . I must give a shout out to Kathryn Gear ( Business Manager ) she was great in making the numbers work for me. I brought my car in on September 19th 2013 for my 1st month service, and I was extremely impressed by your service department they provided me with outstanding customer service ( Bill Fallone ) needs to also be recognized for that as well . I will be coming back when my lease is up to purchased my next VW that I know . Thank you allSincerely,Michelle Desocio ( 1st time buyer)

D

dkoconnorNJ

Sep 24, 2013

Fantastic service! I had the bad fortune to have my EPC light illuminate along with loss of power and rough running 250 miles from home while attending a softball tournament outside of Boston this past weekend. The car couldn't be driven, so I had no choice but to send my daughter home to NJ with another family and have my car towed to this dealership on a Sunday. As with most dealerships, service is not available on Sunday, so I had to stay overnight and wait for the dealership to open the following day. I planned to call the dealership when service opened at 7:30 AM Monday, but Bill Fallon, a Service Advisor, beat me to the punch, calling me at 7 AM. He advised that my car would be first in for diagnosis and that it would be a priority in order to get me on my way as soon as possible.I received a call from Bill at 9 AM, not with a diagnosis, but with the news that my car was repaired (new high pressure fuel pump) and washed. I took a cab and arrived at the dealership. I was loading my bag in the trunk and Bill appeared out of nowhere with my service invoice (under warranty) and key so that I could get on my way as quickly as possible. The overall service as well as attentiveness and professionalism of Bill Fallon FAR exceeded my expectations. While my local dealer (Princeton VW) is okay, I certainly wish Colonial of Westborough was nearby as they would have gained a loyal customer for life!

JS

Jetta SEL

Sep 18, 2013

Pierre was helpful, friendly, and knowledgeable. He helped us get exactly what we wanted at the price we wanted. He went well above and beyond the call of duty for a salesman. Especially for customers not buying a VW. Pierre was incredibly friendly and patient . we have already recommended him to our friends.Thank you Colonial.

V

VW97

Sep 18, 2013

We drove 2 1/2 hours to look at a vehicle that we had been searching for and had put down a deposit on the car before we even saw it. Over a weeks time we were negotiating with the sales associate. During this time the dealership knew we wanted the car. On the same day we made a deal with the sale associate and the "sales manager", we had received a phone call later in the day saying the car was sold without any consideration to our deal and our deposit. I have never dealt with a dealership with such unethical practices!!!

V

VWguy

Sep 14, 2013

We recently drove a distance to this dealership because they had a vehicle we were interested in. We put down a deposit to hold the car pending further fine tuning of the price. We then negotiated with the salesman on a final price which was then ACCEPTED by TONY the sales manager. That same evening he sold the car out from under us as we were getting financing. This car was held in our name and at no time did the sales associate tell us that there was a chance of someone else purchasing it. My husband was treated with disrespect and laughed at by the sales "Manager" if you can call him that! Putting a deposit down means nothing to this dealership and apparently the customer doesn't mean much to them either!

D

debbiestrevens

Sep 11, 2013

Chris was absolutely fantastic to work with. My need to buy a car was immediate but I was sure to do my own due diligence as finding someone I could trust was as equally as important for me in finding the best value. I fortunately found this in my experience working with Chris as well as the Colonial Volkswagen dealership as a whole. The customer service is premium and should you consider buying a Volkswagen, I highly recommend this dealership and Chris specifically. I am confident your experience would be the same. Thank you Colonial Volkswagen!

D

Diane

Sep 3, 2013

Our salesman, Chris Tattrie, did an outstanding job educating us about VW. This is our first experience with VW, and we needed to learn about what VW and the dealership would do for us. Chris followed through on all his commitments, and we look forward to working with him.

G

gspiro

Sep 2, 2013

Recently my leased 2012 Jetta developed an electrical problem that was neither caused by the manufacturernor as a result 'wear & tear' but rather by myself. It was an electrical short that was caused by a defective phone chargerand made worse by my desire to take it upon myself to fix the problem. Though the car was sitting in the driveway, I wasn'thome but away at my daughter's soccer tournament and had all but given up even thinking that the car would be looked atby a mechanic over Labor Day weekend. I decided to call VW Roadside Assistance and after explaining my dilemma to a nice womanname Joyce (?), was elated to learn that she would be able to have the car towed directly to 'Colonial Volkswagen', the nearestdealer and the dealership from whom I had leased my car. Within a short time, the tow operator called me to confirm hewas at my house and would tow the car to Colonial Volkswagen. Soon thereafter I received a call from Billy at the dealershipto tell me precisely what happened, what they did to fix the problem and best of all, to tell me that my car would be ready forpickup the same day. I have had my car in for service on a few other occasions and without exception, Billy and the service folks at Colonial Volkswagenhave always been pleasant, courteous, and efficient but with regard to this experience, they had taken a very stressful situation and made it virtually disappear. I have had no hesitation in recommending 'Colonial Volkswagen' to anyone who is interested in either buying or leasing avehicle and after this experience realize their service department is incomparable as they truly go above and beyond to satisfy the customer!!!

L

lindsay420

Aug 29, 2013

Pierre was amazingly informative and patient as I test drove almost every model trying to make a decision. I've bought a VW from another dealership years ago and this by far was a much better experience. Thank you Pierre!! I love my new car!

K

krishko

Aug 27, 2013

I visited the dealership to test drive a Honda they had in their inventory and was greeted by Chris. When I stepped in, I liked their approach to a new visitor (other aggressive dealers put a plastic smile on their face to try and push the customer to buy the car immediately). Chris has been very helpful and patiently given me the time I needed to make the decision (this was another winning point for this dealer). When I started the price negotiation, I was pleasantly surprised that Chris did not react negatively to my offer (other dealers make the customer feel embarrassed and also intimidate when I tried to negotiate) and offered to check with the manager to see what best can be done. I observed honest intention to sell the car at best price for both parties - I could have still pushed hard for a better deal by walking out etc etc. to save a few hundred bucks more but all that was not worth the time to invest and also given the superior service and a good deal i was already getting, and that's how this dealership won me as their customer. On the day of delivery Chris took time to pick me up which I greatly appreciate. Great dealership and Excellent customer service!!!! Five Stars!!!

M

Mjptl

Aug 23, 2013

This is the best dealership I have ever been to. Our sales Pierre Saliba we was very knowledgeable about all the cars, was very friendly, easy to work with, no hassle, he explained in details all the services and features our car had, got use a great deal, and managed the entire process with easy. The service and support at Colonial Volkswagen was impeccable. Couldn't have asked for better service.

S

SilenesCellar

Aug 20, 2013

Tim Barnes was our salesperson and he was friendly and very helpful at every stage. While I may have had an equal level of service and competence from a few other dealers in the past, I have never had better. If you already know you want a Volkswagon, or if you are still trying to decide, I would definitely recommend Colonial of Westborough.

C

charliesoto24

Aug 20, 2013

Love the way they help me with everything from day one to the end. Very friendly. They make u have the best experience on buying ur car. I recommend everyone to go there if they need a car.

B

Brittney.sherillo

Aug 19, 2013

Everyone that I worked with at colonial were great! They truly wanted me to be happy with my purchase and get the best deal for what I wanted. I would definitely recommend them!

F

frankw263

Aug 13, 2013

Chris provided me a with a great positive experience. He was reserved and low key, but attentive and accommodating in helping me with my used car purchase. There's a reason why he has 15 years at this business. The dealership was clean, bright and very professional. They delivered my car the next day. I decided to write this review because I was pleasantly surprised with the manner in which Chris greeted me and assured me that although there was another party interested in the vehicle, which I had chosen, it was mine to refuse since I was there first. No hard sell! No pressure! Awesome!

C

cjdulmaine63

Aug 9, 2013

Colonial has a very helpful, courteous and professional staff. It was a pleasure working with Chris Tattrie. I love the vehicle. Follow-up has been very good so far.

E

Edel

Aug 8, 2013

I had the pleasure of doing business with Brendan Chamberlin at Colonial Volkswagon in Westborough. He took the stress out of car-buying away and introduced me to a whole new buying experience. He was an absolute delight to work with. Plus, I love my new car. Great job Colonial

DD

David D

Aug 6, 2013

My wife and I test drove all the small SUVs and had not considered the 2013 Volkswagen Tiguan until the very end. We went to Colonial Volkswagen on a Sunday and met Richard Dolliver who became our sales rep. Rick was so knowledgeable to the point of being a subject matter expert regarding this particular vehicle. There was no pressure, just the facts and good numbers. When we received our new vehicle Rick took the time to go over all the accessories and other technologies that came with the Tiguan. We also went to the sevice department and met the staff there as well as making our initial service appointment. So far this dealership has set the bar. I would recommend Colonial Volkswagen above any other dealership I have done business with to any of my friends considering a Volkswagen.

S

schoen420

Aug 6, 2013

I recently leased a 2013 VW Jetta and had one of the best experiances ever working with a dealership. Tony Strozina was extremely helpful getting me to the monthly price I needed in order to make the deal work for me and my family. My salesman was Richard Dolliver and I couldn't have been more pleased with the level of service he provided. Besides being incredibly knowledgeable, patient and helpful he was an absolute pleasure to work with. Kathryn Gear was extremely friendly and a sitting with her to finalize the transaction was a delight. I'd give my experiance with Colonial VW an A+!

T

testdrivevw

Aug 5, 2013

It was easy to work with the sales manager over email prior to visiting the showroom. When I arrived, the sales manager knew who I was and exactly the car I wanted to test drive. The exact car was right outside the front door ready for me! He introduced me to the sales guy, Rick, and I was driving the car within a couple of minutes. NOT the same experience I have had at other dealerships where I am left waiting a long time (even though I email and call ahead and have an appointment), and then I am asked to drive a car that is not exactly the one/type I said I was interested in. Colonial VW did it right.

UC

unhappy customer

Aug 2, 2013

I drove almost 2 hours to get to this dealership to test drive a used car. I took it out for a test drive, we discussed price, etc., I put a deposit on the car only to find out 3 days later that they didn't even have the title to the vehicle. How can you sell a vehicle without the title? You can't. There was a part they had ordered for it as well, so we hope they can get the title by the time the part comes in. The part comes in, they still don't have the title. A week had gone by at this point. This car was not worth the wait. If you ask me, they had no business even advertising the car when they couldn't sell it.

M

ManjulaPatel

Aug 1, 2013

This is the best dealership I have ever been to. Our sales Pierre Saliba we was very knowledgeable about all the cars, was very friendly, easy to work with, no hassle, he explained in details all the services and features our car had, got use a great deal, and managed the entire process with easy. The service and support at Colonial Volkswagen was impeccable. Couldn't have asked for better service.

J

JayRussak

Aug 1, 2013

Tim Barnes provided excellent customer service. I came into Colonial VW to lease a new Passat. Even though they were extremely busy, a salesperson set me up with a test drive and then Tim worked though all the details. He stayed over 2hrs past the closing time to answer all of our questions and close the deal. I had to move up my pick up time and they accommodated that as well. I would highly recommend Colonial and Tim if you are in the market for a VW.

F

Franckyz

Jul 31, 2013

The whole experience was great. I wanted and I bought a Golf GTI 4-door Autobahn and Brendan Chamberlin was very professional and convincing. He showed me everything I needed to know about the car. The transaction was quick as I wanted and the day after, I picked up my car which is running great.

O

oscarvise

Jul 31, 2013

Colonial Volkswagen gave me a prompt and timely response of approval of my credit application. Christopher Tattrie was very professional and helpful giving me excellent customer service. Chris is very knowledgeable about the car I wanted and gave me an excellent choice in my new Volkswagen Tiguan 2013. I have had four Volkswagen (Jetta, Passat, 2 Routans) and the experience with Chris has always been outstanding. My name is Oscar Vise and Colonial Volkswagen always will be my only option to buy my next car.

J

Jfka13

Jul 21, 2013

I absolutely love my jetta sportwagen, Colonial Volkswagon was one of the few dealers around me that actually had an manual diesel in inventory which is why I went to them. The other thing I really liked about Colonial is how fast they had me in my new car. They had it registered and insured faster than any other dealer I have ever dealt with. The best part of all, however, is that Pierre synched my phone to the car for me so I didn't have to! Thank you,Pierre. Great work Colonial

L

LamHoh4

Jul 20, 2013

Tim Barnes of Colonial VW made my buying experience one of the best that I've ever had. He went out of his way to help me with my out of state auto purchase. He treated me very well during my first visit to look over the Honda CR-V. He took the time to explain all the various features of the CR-V to me and then we went for a test drive. He then made sure that all the paperwork was properly completed and sent to me so I could register my new car and then pick it up and drive it home. Thanks again Tim for a very pleasant car buying experience.

L

lavner45

Jul 19, 2013

I cant tell you what a pleasure it was working with Colonial. Mike was a pleasure to work with. Very refreshing car buying experience. This dealership has a very friendly and helpful staff even when they are not working directly with you. I would recommend Mike and this dealer to anyone looking to make a car purchase.I also have two friends who have used Colonial for several years now and they have nothing but good things to say about the sale and the service experience.

N

natebailey

Jul 19, 2013

Avoid this dealership like the plague. I had 2 issues with my new car (10 months old, still under warranty). I did not buy my car at this dealership so maybe they held that against me. After having my car in for the same issues on 2 occasions (and 5 days total with them) they just shrugged and said there was nothing they could do because they couldn't get the issues to repeat consistently (yes, they were able to repeat and validate the issues but not consistently enough to fix apparently). It wasn't until one of their senior techs overheard me arguing with the service desk people that anything was done. He heard one of my two problems and knew exactly what the problem was and got right on top of it to fix it (which took a third visit). On the third visit (to correct issue #1 once the part came in) I reiterated my second issue to which they gave me the same response again - they couldn't repeat the issue consistently enough to fix it and told me to bring it back when the issue became more frequent. After attempting to discuss my concerns with the service being received with the service manager (who ignored the fact that I had any concerns) I was told that "not all relationships work between a customer and a dealership" and that I should bring my car elsewhere. Best advice I received from this dealership. I logged my complaint with corporate Volkswagen and took my car to another dealership. Not only were they able to quickly understand and fix the issue I was having, they were able to identify it from THE ERROR CODE IT WAS PRODUCING. Corporate Volkswagen appologized and compensated me for the trouble and inconvenience I incurred from trying to have my car fixed by this dealership. If you have no choice but to bring your car here, make sure you pay attention to what they are doing and if they give you any trouble, call corporate Volkswagen (800.822.8987).

S

sfjames

Jul 19, 2013

Ok, Just purchased a new VW/TDI. I had done the background work so the buying was picking a dealer based on location, price and service. I consider myself an informed buyer however I thought I better prepare for a grueling WWF cage match with hot lights and tag team closers. Wrong, at least at this dealer.It was about as easy as car buying gets. First, I had the car specs down, so no need to get mixed up comparing models,options and prices. I made a few calls to other local dealers and had a pretty good idea where the price point was for the car I wanted.Where Colonial earned my business is in setting up the deal with Jeff Crown, a customer contact manager, that placed some of the metrics of the deal in their CRM system. From there I dropped into the Dealership and made contact with Chris-Allen Tattrie. Between the two an easy negociation to a win x win sale. The financial paperwork with Tom Brouillard was easy and as I left I had to remind myself I had just bought a car...I had the feeling I stopped by to talk to a few buddies. Getting out the door with Chris explaining all the systems in the car was great. He paired phones and sent my wife on her way...to enjoy her new VW.

GO

GTI owner

Jul 17, 2013

Both Rick our salesman and Kathy the business manager went out of their way to see that we got the deal done. Also no pressure from Rick, he truly was working for us.

N

Nakia

Jul 17, 2013

Tim Barnes was very knowledgeable, friendly, and patient with us as we shopped on a very hot and humid day. The entire staff at Colonial has been accommodating and helpful. Wonderful experience.

J

JAXSON

Jul 12, 2013

This is our third lease with Colonial Volkswagen and our third with Chris. Everytime has been an enjoyable experience. They really want to work the best deal for you. We leased a Tiguan and it is fantastic. A shout out to the service department as well. Always a great experience going to Colonial Volkswagen.

K

k.connolly

Jul 10, 2013

fantastic experience, Tim Barnes was a pleasure to work with

LV

Love vw

Jul 10, 2013

I would highly reccomend Colonial to anyone interested in purchasing a new VW. This is my 3rd purchase from Pierre Saliba I absolutely love the service department and i got a great deal! Thank You guys for the great work!

L

lsmith21

Jul 7, 2013

Chris's sales experience shows....his knowledge of VW and the Passat was impressive while keeping the sales process customer focused, yet absent of high pressure tactics which was much appreciated. The Customer Service Department was accommodating and responsive to my recent concerns with the brakes and replaced the rear rotors while providing a convenient shuttle service to and from my office. I would recommend Colonial VW to anyone considering a new or pre-owned vehicle.

B

brita04

Jul 5, 2013

My experience with Colonial Volkswagen was a pleasant one. They were helpful in the process of securing my car and I never felt a sense of pressure from them to go in a direction that I did not want to go. I absolutely LOVE my car and it has been a wonderful experience with it so far!

CA

Carla A

Jul 2, 2013

I just bought a new Jetta from Tim Barnes and he took most of the stress out of buying a new car. He clearly explained everything and answered all my questions. He was friendly and sociable...a great experience. And I love my new car. I highly recommend Tim and Colonial VW.

RR

Raghunath Ramadasan

Jul 2, 2013

My experience with Colonial Volkswagen was phenomenal... Brendan Chamberlin at Colonial Volkswagen, Westborough, was really helpful and a pleasure to work with. Totally candid and not least bit pushy, which was such a pleasant relief from all the "hard-sell" sales executives one usually gets to meet at auto dealers...they really kept their promise of walk in, sign and walk out with a car...despite my unique situation, they made it happen going the extra mile. I would gladly go back to VW if I have Brendan to help me out...Thanks team Colonial VW!

M

mschmidt1

Jul 2, 2013

I had a GREAT experience with Colonial Volkswagen and with Chris Tattrie in particular. After an exhaustive search, I had all but given up on Volkswagen (my first choice car) because of a bad experience at a different VW dealership...a co-worker highly recommended Colonial and told me to at least call. Chris answered the call, heard me out re: what I wanted and what I needed for price, etc. He said he would get back to me within the hour with an aggressive deal. He called me back in 20 minutes with a great deal and an offer to come in and meet him. Chris was knowledgable, friendly and courteous. He treated me like a human being and repeatedly asked questions to make sure I would be happy with the car I selected and to make sure that I understood all of its features. The trade-in and financing processes were painless and I was able to sit and enjoy a chair massage while I waited! At pick-up of the car, Chris introduced me to the Service Department folks I will be dealing with in the future and explained every detail of the car before I drove off the lot. No one enjoys car shopping, but Chris Trattrie made me excited about what had previously been a frustrating process. I look forward to a long relationship with Colonial VW. THANK YOU CHRIS!

R

raghunathr812

Jul 2, 2013

My experience with Colonial Volkswagen was phenomenal... Brendan Chamberlin was really helpful and a pleasure to work with. Totally candid and not least bit pushy, which was such a pleasant relief from all the "hard-sell" sales executives one usually gets to meet at auto dealers...they really kept their promise of walk in, sign and walk out with a car...despite my unique situation, they made it happen going the extra mile. I would gladly go back to VW if I have Brendan to help me out...Thanks team Colonial VW!

AS

A. S.

Jul 1, 2013

I have to say I hate going to buy a car. The back and forth is "usually" to much to deal with. That is not the case at Colonial VW in Westboro. I had the pleaseure of working with Tim Barnes and he was very easy to speak with and explained all my options as well the differences between buying and leasing. I thought I would leave feeling like I had gone fifteen rounds with Tyson but instead he listened to what I wanted, asked me what I expected and then offered to sell the vehicle to me for what I asked him too. I was shocked and suprised to say the least but they gave me a great price on the car I wanted and gave me what I wanted for my trade. Thank you Tim I will be back for my next CC at Colonial VW Westboro as well. A. S.

J

jandlpond

Jun 28, 2013

We purchased a 2013 Jetta Sportswagen from Colonial VW, Westborough, on 6/25/13. We received outstanding service from Brendan Chamberlin. Brendans friendly yet respectful demeanor made it easy for us to talk to him. He listened to our needs and was very knowledgeable in answering our questions. At no time did he try to push us into making a decision. His approach was that of a knowledgeable facilitator, guiding us to make our choice rather than trying to convince us to buy from his dealership. We are more than satisfied with our new car and our purchase experience at Colonial VW, Westborough, thanks to Brendan Chamberlin. We recommend him highly.

K

Katiecrock

Jun 27, 2013

Previously, buying a car has not been a pleasant experience for me. High pressure salesmen were the worst. That all changed when we had the opportunity to deal with Brendan Chamberlain. He went out of his way to get me the deal I needed. Being on a fixed income was an important factor in my decision. I would, highly, recommend buying a car from Colonial VW.

PO

Passat one

Jun 22, 2013

We had a great experience with Pierre and with Colonial VW. Pierre is a very knowledgable sales professional, friendly and easy going. He is quite a listener, hearing out our needs and concerns with great patience . I would absolutely refer friends and my family to him and to Cononial VW of westboro.

M

momadancer1

Jun 22, 2013

i had never been to colonial volkswagen before last week. i walked in with a specific car and deal in mind and rick got me everything i wanted! it was a very pleasurable experience and i would highly recommend colonial volkswagen and rick in particular to anyone looking to buy or lease a new vw - i love my new jetta and colonial :)

S

seanwhitemba

Jun 19, 2013

I walked in on Fathers Day (6/16/2013) with my wife and two daughters. We met Chris, inquired on a black Passat TDI SEL that was in the lot. Within 5-minutes, my family and I were in the car and off for a test drive. After the test drive, Chris asked how we liked it. My comments were consistent with a very positive experience. We talked a bit about the mechanics of a potential deal where he learned that I had a trade to consider. He said whenever I was ready, to bring in the car and we can work up some exact numbers. We parted with his contact information and left with a highly positive impression of both Chris and the dealership.The following day, (6/17/2013) I brought my car in for a trade assessment at 6:45pm. I was out of the dealership by 7:30pm (with plenty of time to catch the Bruins game) having bought the 2013 Passat TDI SEL.What is absolutely amazing to me is that I picked up the car last night (6/18/2013)! Three days duration and only three effort-hours of my time; to me, thats value!Its important to note that at no time did I feel pressured, rushed or slighted by Chris. The drive on time efficiency was on my part because it time important to me. Chris adapted to my style and fully serviced my needs to the point that I am willing to write a review on his behalf. He has won a customer for life I can only hope that the rest of the team at Colonial is as responsive as him. I expect the company culture, in part, drives Chris behavior; his values are consistent with those required for success in any company.My experience with the delivery of the car was fantastic! Chris knowledge of his products is astounding a books worth of knowledge, in fact, and his professionalism was unmatched. What a great experience!Thanks,Sean White

C

Charlie

Jun 17, 2013

I recently purchased a 2013 Passat from Colonial. Michael L. was very professional and made the process smooth and stress free. I had to wait for various documents during the negotiation process, which dragged things out a bit, but Michael was very patient and courteous and made sure I was able to get the model I wanted when I wanted without any hiccups. I would absolutely recommend Colonial (and Michael L. specifically) to family and friends.

D

Darlene

Jun 12, 2013

I knew i wanted to buy a car but i wasnt going to do so from a pushy salesperson..no way..If you feel that way go see CHRIS PLOYER. He was very educated and.professional. He answered all our questions.and made the whole experience easy.

C

Chris

Jun 9, 2013

I walked into Colonial VW with the usual hopeful but wary feelings many new car shoppers have. I was immediately at ease when I was not pounced on and said 'hello' to the sales associate who ended up helping me select my new Jetta, Pierre Saliba. Pierre is an affable, no-nonsense guy who doesn't push or steer. He listens thoughtfully and asks good questions. The dealership had a good selection of cars and what was most striking was that once we decided which cars to test drive, it took less than a minute to get the keys and get behind the wheel- no loggging in/out, no cooling my heels while the sales associate 'spoke to his manager,' just get in the car and go. Having visited several Boston Metrowest dealerships while making this car selection, I can say that Colonial VW has figured the process out while others have just gotten themselves (and the customers) bogged down in MIS. The Jetta won me over in a crowded field- performance, styling and enjoyable driving. With traffic the way it is, you need to make the commute as enjoyable as you can. Thank-you Colonial!

JM

Josh, MA

Jun 8, 2013

I was referred to the dealership from a friend who recently purchased a golf GTI. I was in the market for a 2010-2011 used TDI and when I got there they didn't have one. However, my salesman, Brendan Chamberlain, took great care throughout the entire process. Knowing he my friend had just bought a vehicle from him, he pulled some strings and went above and beyond on my trade to make sure I got top dollar. He was also able to work his magic and get me in a brand new TDI which I'm absolutely in love with. I was in and out of the dealer during the negotiation, as well as finalizing my contract. There was barely any waiting around, which we ALL dread, and Brendan even went as far as coming in on his day off to get me in my new vehicle sooner. Overall great customer service throughout and I will definitely recommend Colonial Volkswagen to friends moving forward.

4

4acn

Jun 8, 2013

It is good to finally have a chance to share my impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to tell you this is THE FIRST TIME that I have ever received this survey. I have heard about these surveys for years and I have yet to receive any one! There have been many occasions where your Service Dept. has performed extraordinary service on my vehicle and have always provided me options to maximize my convenience when ever possible...more on this later!So, my purchase payments on my 2010 Jetta TDI/SW were just insane. Cash flow has been tight I wanted to see if I could get into a lease and lower my payments.My goal was to get into a program for 385 to 400 a month. I was resigned to accepting it would have to be the 2.5 and manual...but if I could get into a Passat that would be key - need the room. I did try Colonial / Westborough working w/ my friend, Pierre, but he was doubtful that he could get the numbers down to where I would like. Understand not that I thought Pierre did not try...To me Pierres word is all I need. I told him I might be back depending on what I find from visiting surrounding dealerships. I went to two dealerships and both were on the same page. I would have to get into a Passat SE Manual - 2.5 to hit my numbers. No possibility of any other style or power plant could be considered! In the back of my mind I was hoping to get into a 3.6, which was my blue chip choice...3.6/SE EVEN IF it came in a manual that would have been fine too! I would be happy as a clam! I quickly had to resign to the fact that no one could sell me my 1st choice and meet my payment goal! I was an inch away from committing to a deal with Wellesley as I knew the Manager and Sales Agent, Andreas. I met them years ago when they ran a Brookline Audi/VW dealership. During my Wellesley visit they appeared to have a larger inventory, hence my initial thinking in not returning to Colonial.Sorry for the details...but perhaps you may learn from my experience in several key areas to tighten up on how the sales process works within the Colonial Group!?In late April I want back to Colonial/Westborough's Service...getting a part ordered for my Jetta. Middle of a weekday is ALWAYS THE BEST time to talk deals and especially with a Manager! So, just for yuks I thought I would pay a visit to Mark and he happened to be there. We knew each but not real well, as his reign began after I was well into my Jetta. I explained my cash flow dilemma, explained my goals and re-asked (1st time for Mark) if there were promos - 'sign n drive' programs, etc... I read online there were promos that were on, and the other dealerships did acknowledge this, but made it a point that my best shot to hit my monthly payment goal was, again, to go with the 2,5 SE Pkg as that is where the most incentives lied at that time. I shared with Mark all of what was told to me..As Mark was making a preliminary search of models that existed, we compared notes on our backgrounds and realized that we had similar connections in common, and what makes this unique and nutty is that I am from California. In rock n roll you never know how the guitar pik will lie! I assumed Mark would come up with a few more choices...hell maybe even a 3.6/SE?Long story short....Mark found my 1st Color Choice . . . Night Dark Blue, which happened to exist on a 3.6/SEL PREMIUM, at a few bucks over 400/mo! I kept asking him if he included key details, "...are you sure you wrote it up with 15K for miles?...Did you include GAP?, etc... This was THE FIRST TIME in 35 years of owning used, new, borrowed, stolen cars( - - - just seeing if you were still awake!) where I actually got the MY PREFERRED COLOR CHOICE! Then of course the 'cherry on top' was the total Package! Holy cow no Advil was needed and did not even think about taking a Zantac! (he-he) The process was uncanny in the degree of enjoyment I experienced. It truly felt like my first Christmas opening presents - well in the spirit of full disclosure, I am Jewish! ;-DWhen the car came Pierre would not let me drive off the lot until I was totally clear with all of the new technology and other different ways this Passat performs over the Jetta. Pierre is a warm and an easygoing man. BUT my favorite quality about Pierre is that he shoots straight all of the time! He is on my short list of exceptional business friends. So it goes without saying I feel Colonial/West happens to have the distinction of employing THE most knowledgeable and honest Sales Agent - Truly!ARE YOU ASLEEP YET? - C'MON ... DRINK A RED BULL IF YOU MUST!I must cite a person who probably goes unnoticed purely because of his position...The Controller, Phil! He was not instrumental on this recent transaction, but there have been instances when he not only helped me concerning old refunds and other fiduciary mattes, but he has followed through quicker than his estimated time...ALWAYS. Super nice gentleman too!Remember I have unfinished business with regards to singing the praises of your Service Department, headed-up by Steve Tucker.Also..Before I continue I want you to be aware that my trust has been earned by all the staff in PARTS, CAR CARE and TECHNICIANS! (the ones I have had direct contact with). I can recall stories that reflect favorably on each of these departments! In all of my encounters with the Service Department is has mostly been par excellence, also pleasant, AND in each case I learned something new about my car or new car technology in general!My nickname for Service is B-Squared, as in Billy MCGRATH and of course Bill(y) FALLON. So, instead of continuing my bore fest in a story format I will just list highlights in no particular order of importance. As we know when it comes to Customer Service ... 'it is ALL important'!1, 90% of the time their answer to "Can I..." "Will you...?" "Is this possible...?" is a RESOUNDING "Y E S !"These guys will figure 'it out' with creative measures, when the routine solutions will not do! 2, In the four years I have known these gents their collective (and individual) moods have always been steady, pleasant with 'CAN-DO!' on top.3, If an idea or suggestion does not come from them they will get on it on who can speak to the problem or question.4, They usually beat or meet their estimated time of completion!5, I never I get a sense of the old eye roll from asking a dumb question or insist that a problem be revisited even after it had not been recreated!6, They are one of the best marketing/branding devices Colonial has. I highly suggest that they consider a large campaign that focuses on the Service Department.For that warm/fun texture in telling the story feature the BILLYS!7, I think one the Bills did lie once...yeah, it was Billy McGrath. During a pick-up as we were talking the subject of body image came up. Billy actually thinks he is good looking! He just went on and onto be fair this is about the only time he has been unprofessional, but it was so weird. He is nice most of the timekind-of, but he actually thinks he likes look the actor, Hugh Jackman (X MEN!) YIKES! So the next day I brought him a gift a mirror! I nicely and gently suggested that he reconsider his claim about his appearance.Geesh!Regarding this recent answer (#7) I am making it all up!But you should bust his chops for fun!!! The boys in Service always appreciate a good laugh!I am satisfied and proud to tell people about Colonial VWnothing like a word-of-mouth referral for where to go to buy a car!

M

mhennigan1

Jun 6, 2013

Honestly, I did not expect to purchase a Volkwagen while doing my car shopping. I checked out this dealer because of the incentives and was pleasantly surprised at the workmanship and beauty of this car when I drove it. Chris Tattrie was laid back, non intimidating and yet knowledgeable. I felt like he had my best interest at heart as well as his desire to make a car sale. I was extremely intimidated making a car purchase independently and he made this a painless, pleasant and economically reassuring experience. I love my new car ( so do all my sons college ) friends. I look forward to returning for my maintenance checks at they seemed like a friendly group and I felt "at home.."

G

George

Jun 4, 2013

Recently, I purchased a Volkswagen Passat from Colonial Volkswagen of Westborough. I dealt with Tim Barnes and from beginning to end, the car busying process was a positive experience. Tim was knowledgeable about the VW models, informative, helpful and respectful. In brief, he was a pleasure to work with and I am very pleased with Tim, with the dealership and with my new Pasat. George

L

lulu1928

May 29, 2013

Cris was very professional & knowledgeable about the vehicle I purchased. I highly recommend this salesman & dealership to my friends & family. Very pleased to be a new Volkswagon driver. Thank You. Mary L. Macchi.

J

Jodi4321

May 25, 2013

Pierre was very helpful. I will continue to do business with Colonial Volkswagen.This was a very pleasant experience. Made purchasing a vehicle a positive experience.

A

alijt7

May 24, 2013

Chris Tattrie helped me lease my new 2013 Jetta SEL. He was very helpful, friendly, and negotiated to get me the best deal possible. Highly recommend him!!! Also had my car inspected here--the service department is equally as friendly and helpful. Overall, this dealership is great--I drive very far out of the way to get here. It's worth it!!

C

carmellalussier

May 22, 2013

Chris was a great with us! Great fair price and very easy to get along with. The best price of all the VW dealers. I would recommend this dealer. I love my Passat.

MV

Matt vaz

May 19, 2013

I went to colonial with no hope of getting what I wanted for a car until I met Brandon chamberlain and Kathryn in finance department I had bad credit and not a ton of money to throw away they worked with me for 3 weeks!! Until I got all money bills and I insurance problems straightened out these people are amazing they will get you the car you want no matter what it takes and will get your payment down so you leave there feeling for the first time ever that you got a car that's worth every penny and more thanks to them I got a 2008 vw GTI I LOVE ! At a payment that will not run my life I wil fix my credit and will be back to get my next car from them 100% and recomend everybody I know to them -Matt -

BB

Brian B.

May 18, 2013

On cars.com, I found a very clean 2011 Tiguan, optioned the way I want, at Colonial VW just last week. Since Colonial VW was within a reasonable distance, I took a ride. Upon arrival, I was greeted by Sales Consultant Tim Barnes. He took me for a test ride in the car I was interested in and walked me through all of the details of the vehicle. He is a very easy guy to work with, very professional and courteous. I have always disliked the car buying process just a bit, but Tim made it a piece of cake. No pressure, just an eagerness to get me in the right car for me. Within one hour or so, I was the new owner of a low mile and very clean 2011 Tiguan. Very nice driving vehicle, very high quality. I will almost certainly buy another VW in the years ahead and I would certainly reach out to Colonial and Tim Barnes when that time comes. Overall, a very pleasant experience at a dealership that clearly takes pride in their business. I would suggest anyone looking for a new or certified pre-owned VW make a stop at Colonial. You won't be disappointed.

V

VINAYA

May 18, 2013

I Purchased VW Jetta 2013 SE recently.My rating is 2.5/5.Sales team was giving hard time but the Owner & Finance Dept Manager was very very kind. I will Recommend to my friends & Colleagues because of the owner . He spoke with me very nicely.Other than sales team everything is good (Finance dept and Service Dept ).

J

JBS422

May 18, 2013

I shopped around at multiple dealerships before finding Colonial VW in Westborough. Everyone here was a pleasure to work with. Very friendly, and a very quick response throughout the whole process! I especially appreciated receiving straightforward answers to all of my questions and concerns. I would highly recommend this dealership to anyone.

M

Mattgti

May 18, 2013

I came in to colonial with no hope of getting a car and bad credit colonial changed everything for me. I definately gave these guys a run for their money with what I wanted to get into but they got it done for me price and car I got is great ! Brendon and Kathryn thank you for being sooo patient and working with me I will be back with perfect credit and buying my next 2014 car from you !:) thanks again ~Matt

V

V460

May 18, 2013

I visited this place twice in a week, One day is for buying car and another day for Pickup Car.First day was very smooth , 2nd 'Day Sales Team gave me hard time when i went to pick my new car .But at that time Owner was there he was very very kind to me.I observed one thing in sales Team they will talk smoothly until Deal get done,Once the deal is over they don't Care. I am recommend this dealership because of the Owner ...

M

MaryP8

May 16, 2013

Chris Found the car I wanted very quickly and at the price I wanted. All staff very friendly. Extremely satisfied with my purchase, Would definitely recommend!

M

melissakrebs

May 13, 2013

I am a die-hard GTI fan. I purchased my 2nd GTI (a bright shiny red 2013 one) a couple weeks ago at Colonial. Tim Barnes was my sales associate, and I cant say enough good stuff about him. Im not a fan of the car buying experience, but Tim was great. He dealt with my neuroticisms very professionally. Hes very easy to talk to and is just a very nice guy (ask him about his dog!). I got a great deal on my car and my trade in, and Tim even went to Connecticut to pick up the exact car I wanted since there werent any in this state. As a veteran GTI driver I didnt have many questions, but Tim surprised me by telling me some things about my car that I didnt even know! I also surprised him by showing up to pick up the car a day early and he got it all cleaned up for me so I could take it home that night. Everyone Ive dealt with on the staff so far has been great (thanks for all the help Keith!). I love love love my car and am so happy with the entire experience.

M

Melissa

May 13, 2013

I am a die-hard GTI fan. I purchased my 2nd GTI (a bright shiny red 2013 one) a couple weeks ago at Colonial. Tim Barnes was my sales associate, and I cant say enough good stuff about him. Im not a fan of the car buying experience, but Tim was great. He dealt with my neuroticisms very professionally. Hes very easy to talk to and is just a very nice guy (ask him about his dog!). I got a great deal on my car and my trade in, and Tim even went to Connecticut to pick up the exact car I wanted since there werent any in this state. As a veteran GTI driver I didnt have many questions, but Tim surprised me by telling me some things about my car that I didnt even know! I also surprised him by showing up to pick up the car a day early and he got it all cleaned up for me so I could take it home that night. Everyone Ive dealt with on the staff so far has been great (thanks for all the help Keith!). I love love love my car and am so happy with the entire experience.

T

tvfr70

May 11, 2013

My vehicle needed some service and the customer service offered by the service department was fantastic. The communication was top notch and the approach was extremely friendly. This dealership has my confidence in the sales and service department. I give them two thumbs up and rate them as a HIGH recommendation.

C

campobjo

May 3, 2013

best car transaction of my life. Chris Tattrie will definately be getting my referral business. i would highly remommend any perosn to buy from Colonial

A

Alex

May 2, 2013

Great experience. Good and fast survice and pleasant people

A

audet1276

May 2, 2013

This was a very pleasant experience. Made leasing a vehicle a positive experience, Pierre was very helpful. I will continue to do business with Colonial Volkswagen.

P

petepeterpete

Apr 30, 2013

Chris was awesome. I was ready to buy and he helped every step of the way. Gave me a fair trade and had me behind the wheel in a few hours. Peter

A

AndrewLaPorte

Apr 29, 2013

I recently purchased a 2013 GTI through Colonial, and am very happy with the vehicle. I came to them after my previous car (a 2005 RX-8) died, which essentially put me in a jam financially. Tim and Chris did a good job of helping me through a tough time and got me into a new car (which met my exact specifications) within two days. Thanks again guys.

D

demlg

Apr 20, 2013

Recently I bought a 2013 VW TDI Touareg Lux from Rick Dolliver, and couldn't be more pleased. My husband and I don't buy cars very often so when we do we "do our homework" and look for the best value for our money. When I went to Colonial VW I had already been to 3 other VW dealerships and knew what dollar amount that it would take to buy this car. I met with Rick and he couldn't of been more helpful or knowledgeable. I told him the prices that I had and told him what it would take to put this deal together. Rick was not pushy and he worked with me to make this deal happen. Both my husband and I feel that we got an "honest and fair" deal and would recommend Rick and Colonial VW to anyone.

P

pearlmonica

Apr 20, 2013

We recently had ourNew Beetle serviced for a synthetic oil change and new Monster Mats. We have been customers at Colonial VW Westborough for over 12 years and have been extremely happy. Bill Mac and the folks at service and also sales are extremely helpful and honest. It is hard to find those virtues at some dealerships. We plan to be customers for many years to come!

L

LauraV01

Apr 16, 2013

Bought my first VW and my first diesel (Jetta TDI) at the end of March and it was a very positive experience. Mike Lodowsky was extremely knowledgeable and enthusiastic about the Volkswagen brand without being overbearing and you really felt like you were getting honest answers to your questions. He was upfront about the pros & cons of each vehicle model and had candid pricing discussions that laid all the cards on the table. I felt like I was making an informed decision rather than trying to get past the usual smoke & mirrors of other dealerships.In addition, Mike made my family feel comfortable during the entire process and he has been diligent in following up since my car purchase. As a woman and a diesel "newbie", this responsiveness has been much appreciated and I would recommend Mike to anyone who dreads the car buying experience. I drove my new car off the lot later that day and I haven't looked back since!...except of course for safety sake when backing up or changing lanes.

J

Jake

Apr 15, 2013

Everyone was very easy to work with. Brendan Chamberlin was helpful throughout the whole process. Even though he was going through training courses for advancement, he was still available for all of my questions in a very timely manner. I would recommend this dealership and Brendan to anybody.

A

arannazzisi

Apr 11, 2013

Very helpful throughout the process, went through issues with RMV/registration plates but was there every step of the way. Very thorough with knowledge of vehicle plus describing features and help with set up. Great experience overall.

J

JavierCLopez

Apr 9, 2013

General Manager Marc, and sales consultants Chris and Pierre were amazing. Best car buying experience ever. Made me feel important. Communication throughout process was great. If anyone is interested in buying there next car, Colonial VW would be the best place to go. I did not have good credit and Chris did everything to make it work. Colonial VW team was great.

L

Littlej2345

Apr 9, 2013

Colonial VW is by far the best car buying experience ever. I would have to give this dealer a 5 star rating because of the staff and service. Mark(GM) was so friendly that when talking over the phone I just had to go visit Colonial. First impressions of Colonial VW were great, You feel welcomed when you first arrive and the staff is great. Pierre was extremely professional and helpful throughout the whole process. Chris Ployer was very detail on the whole buying process and answered every question I had. The team at Colonial was so great that I would recommend this dealer to anyone looking to buy a used/new car and if you dont want to waste your time Colonial is the place.

L

louieking

Apr 9, 2013

Just bought a new 2013 Passat TDI from Colonial Volkswagen of Westborough the last week of March. Here is my experience with them:This dealership is very professional and friendly. Absolutely NO pressure to make a purchase. The sales staff, especially Mike Lodowsky is a "honest stand up" kind of guy who will go the extra mile for you regarding helping you find the perfect vehicle for your needs or desires. He will answer all your questions, and if he doesn't know the answer right away he will get back to you very quickly via telephone or email or text, whatever you request. I also like to dealership because its kept immaculate, very clean and a new appearance at all times. The service waiting area on the second floor is very clean with big glass windows that let lots of light in (make you feel very comfortable). It has lots of seats and tables for you to do any work while you wait for any service done on your car. The dealership even has Handicap access for those that need it. What made me want to buy from them was the feeling I got, that they want to treat me like family. They seem to be most interest in a long term relationship with your car needs, and want to do whatever it takes to not just sell you a car, but check up on you to make sure everything is ok, and even text you to offer free service follow-up. That is what did it for me. I'm not saying I want to be Wined and Dined with a dealership experience, but I want to feel as though they are genuinely being proactive with my car needs, not just at the time of sale, but after as well. I get that from Colonial Volkswagen of Westborough. They make me want to come back to them for service or any other car needs. While it took my wife and I two weeks to settle on exactly what car was the perfect fit for us (size, color, engine, and interior options), Colonial kept me coming back to them over other dealerships due to their nice persona and no BS sales pitches. They earned my respect and I feel I can trust them. I encourage you to try them out and see for yourself. Don't forget to say Hi to Mike Lodowsky for me, and let him know that Louie the Passat TDI guy is still loving the 42 mpg every time he fills-up once every TWO WEEKS!

C

CultOfSkaro

Apr 6, 2013

It feels like Customer Service is back. Richard was helpful when I was just looking and again when I was buying. I got a good price on my new Passat, and I was treated well throughout without any funny business. So far I am quite pleased.

S

sfortunato

Apr 5, 2013

I purchased my new Turbo Beetle from Mike Lodowsky who was a true professional from the moment we walked into the dealership. Couldn't be happier with our experience at Colonial VW.....I'd recommend the dealership and Mike to all my friends and family. Thanks for making my experience such a pleasant one!!!!

C

cmsliwin

Apr 3, 2013

The purchasing experience was very pleasant and proceeded in a very appropriate time frame which means no going back and for and was very efficient.

J

jsauvag

Apr 2, 2013

I went to Colonial Volkswagen for my 10,000 maintenance check. Billy Mack treated me withexceptional customer service from the time I walked in to the time I left. He gave me updateson the service progress which I found to be very helpful. I stopped by to see Tony Strozinaand was treated with the same exceptional customer service. I will definitely be back tothis dealership for my next car. I have already referred friends to the dealership. Wonderfulexperience.Thank you.

M

markgrambau

Apr 1, 2013

My wife and I just bought our first car, and Colonial VW gave us a great experience. We felt that our needs and budget were taken into careful consideration. I know its the dealer's job to promote service plans and upgrades, the folks at Colonial were never aggressive at all. They explained the available services, gave us more information when requested, and respected all of our purchasing decisions. My wife and I did our fair share of research and are fully confident that we landed on a fair price. Brendan was always accessible to talk through every part of the process, and coordinated well with our insurance agent. When it was time to take the car home, Brendan answered all of our questions clearly and made sure we felt comfortable going on our way. We're thrilled about our new VW, and look forward to continued business with Colonial VW.

G

Golf77Smurf

Apr 1, 2013

What we liked that this process was straightforward. No hassles, no pressure, no haggling. We do not do business at dealers where there is pressure to buy. We contacted the dealership via the website, talked to Mike on the phone, got a price quote right away that we thought was fair, and the deal was done quickly, The finance guy got us a great low interest loan. And we had our new car in no time.So far, we are very happy with this dealership. Would do business there again and will refer friends and relatives.

B

bbcisforme

Mar 28, 2013

bill fallon was excelent to deal with his attention to detail was fenominal i would highly recommend the dealership

N

nancyanne

Mar 26, 2013

I had great experience over the years with Bill McGrath. He is a trusted, fair and personable professional. I look forward to continuing my service at Colonial VW because of people like Bill.I had a wonderful sales experience with Chris Tattrie. Chris helped me get into a VW Beetle, this time with a great leasing package. He had to work at getting me the car I wanted but he was successful and went the extra mile for me. I really appreciated his follow-up and perseverance. I enjoyed the experience of learning about the 2013 Beetle and leasing benefits (first time leasing; always purchased in the past) from Chris!

PF

Polly Finucane

Mar 24, 2013

It is always so easy to set up an appointment to have my Eos serviced. The men in the service dept. are so accomodating and I believe they will tell me if I need or if I do not need a repair or service. They are honest with me and I am sure they handle the other customers in the same way. I have purchased 4 VW vehicles over some time and 2 were purchased at this dealership. One was purchased at Roy Rioux (spelling) dealership. It then changed to Colonial as it is now. I would not hesitate to reccomend this dealership for a purchase of a VW or any service of a VW. Thank you Polly Finucane

7

713kevin

Mar 23, 2013

We were very pleased with the way our sales process flowed. From the start Pierre was eager to make sure that we would be satisfied and that together we could make a deal happen. All our questions were answered and after we signed a deal we continued to recieve the support we needed from him. Kathryn took care of our financing and service contracts and made sure that we received what we had been promised. I feel that this dealership works as a team, and that they are extremely committed to customer service and satisfaction.

G

Golf2013

Mar 22, 2013

For all the great help and service Pierre tony and katheryn provide us, we highly recommend colonial VW of westboro. This was my second time buying from Pierre . Thanks colonial

C

chrispapit

Mar 21, 2013

Outstanding sales and service provided during every visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level.Chris, Oxford-MA

D

designstate

Mar 20, 2013

Buying a car was as pleasant an experience as we could have expected. The staff were all very helpful, not pushy, and made us feel.welcome and at ease.

C

cucinotta88

Mar 19, 2013

It was wonderful working with Chris. Being a first time car buyer, the whole process was very new to me. Chris listened attentively to what I was looking for and presented reasonable options for my car needs. For all the help and support Chris Tattrie gave, I highly recommend Colonial VW Westborough!!!

B

B&D

Mar 15, 2013

Great service during a recent purchase. Attentive but not pushy. No problem test driving lots of cars. Tim Barnes, our sales rep even came in a his Sunday day off to help speed up the process as we were in a hurry to replace a car. Recently got 54 mpg on recent drive in a Beetle TDI.

K

Kelly

Mar 15, 2013

I have been going to this dealership for the past 3 years to service my Tiguan. Bill McGrath has always gone out of his way to explain my services to me and ensure that I am in and out as fast as possible. I will never get my car serviced anywhere else.

C

Chris

Mar 12, 2013

Overall, I found this dealership extremely helpful throughout the buying process. Chris Tratterie, the Sales Representative was very accomodating of my needs and managed to negotiate a fair price for the car that we purchased. The dealer also arranged for a very competitive financing rate on the vehicle.

BH

Bob Hyotte

Mar 9, 2013

I purchased my VW from this dealership 6 years ago. Although I no longer work in this area I continue to have my Passat serviced here in part to do the very friendly and professional attention I receive from their Service Adjuster, Mr. Bill McGrath. I always feel confident that Bill McGrath will be certain that my car gets the proper inspection and repairs needed. He is sensitive to my time and keeps me informed as to how the repairs are going and how much longer it may take. Much appreciated.

M

Mjt79

Mar 9, 2013

When I was looking for a new VW, I initially went to another dealership, because it was so close to home - they were horrible!! I drove way out of the way to go to colonial and it was definitely worth it! Richard Dolliver was very patient and informative, I feel I had a great experience. I got exactly the car I wanted and I absolutely LOVE it! I would recommend this dealer to anyone.

C/

Carl / Upton

Mar 7, 2013

Bill Fallon in the service department has been giving me great advice for years.

1

19judy44

Mar 4, 2013

I started looking at cars so that I would be ready when my current lease ran out. Brenden was so helpful. He showed me how my lease could be bought out and I could lease a car right then and there. I was thinking of testing a hybrid and Brenden brought out the Jetta hybrid and I loved it. He helped me through the deal making process and I left there with a three-year lease for the Jetta hybrid and I picked it up the next day. The whole process from the time I entered the dealership and the time I left with my Jetta hybrid lease was stress free. Brenden is a great salesman and a great representitive of Colonial Volkswagn.

D

dalbrecht

Mar 1, 2013

Had a very positive experience buying a Golf TDI manual, with great service by Chris Ployer. After an initial test drive, I returned with my wife and 2 kids to see if we all could fit (yes). Chris let us drive for ~1 hr, try the larger JSW, then the Golf again-- basically do all the test-driving I needed. I noticed a bit of vibration at highway speed, and spoke with Chris about it. He had service take a look and found that the previous owner had installed different wheels, and after rebalancing the stock ones the car drives smoothly at all speeds. Several other buyers were interested in this same car on the same day, and I ended up with a fair, if not great, price. The previous owner had lost one key, and I expressed disappointment when I was only given that one key-- it is a CPO car after all and should have 2 fobs. Chris explained it was their policy to give one key if that's all they had, but a few days later he called and said they had coded another key for my car and I could pick it up anytime, no charge. So, thanks to great service from Chris, I'm happy.

G

gmoss

Mar 1, 2013

I am a longtime leasing customer at Colonial (14+) years. I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car.Michael Lodowsky worked with me on my most recent lease and helped me with a slight problem in the return of my vehicle which in the end worked out well. I would recommend this dealership to anyone in regards to sales and service.Gail

K

kendog72

Feb 28, 2013

everyone there was great tim was very helpful an made us feel good about what we where buying. I have recommend this dealership to all my friends an co workers

K

kateowens

Feb 28, 2013

Awesome! I went to Colonial to get a new car for myself---it's the first car I've had since my very first when I was 16 about 7 years ago, so I'm very new to the process of shopping for and leasing a car. I was so impressed with Colonial for a few reasons: they were very good at explaining EVERYTHING to me (a young woman who is completely new to this process), they were flexible with negotiating (a plus since I'm a recent graduate), they were VERY PATIENT (I had to wait a very long time for my co-signer to be able to co-sign), they answered ALL of my questions that I AND my co-signer had (between the two of us, there were a lot of questions that had to be answered), and they didn't hassle me like some other dealerships had done during my car shopping process (I hate to be pushed). Being a first time car leaser was a little intimidating for me when I started shopping around because I didn't know how it was supposed to work or what was fair to pay. I'm pleased to say that when I went to Colonial VW in Westborough all of my fears were completely irrelevant---I received a THOROUGH explanation of the entire process, got a great deal on my new GTI (which I LOVE), and was NEVER taken advantage of despite my lack of knowledge about the process. I also want to add that even though it took a long time for my deal to go through (my co-signer was refinancing his mortgage which took a long time to complete), everybody was SO PATIENT with me and didn't hassle me about when it would be done--which I REALLY APPRECIATED!! I worked with Chris Tattrie, who was AWESOME!!! Chris was helpful with answering my questions, he was prompt at returning my calls and did as much as he could to make this process easy for me! Chris was also very nice and friendly and was really personable--it was obvious that he wanted to help and be there to answer my questions rather than some sales people at other dealerships that just want to close the deal. When it came time to finish off my deal and pick up my car, Chris faxed all of my insurance info and car info to my insurance company hours before I came to pick it up so that the process would be expedited! He faxed multiple times and did everything possible to get it done for me--he knew how badly I wanted my car :) In short, I had an excellent experience at Colonial VW, had a great experience with Chris Tattrie, and LOVE my new GTI! :D I HIGHLY RECOMMEND Colonial VW!!!!

J

jpfenway

Feb 26, 2013

I purchased my CC from Colonial in 2009 and couldn't have been more pleased with the entire experience. I've owned many cars over the years, but this was my first VW. While the car itself is the best I've ever owned, it is the Service Dept that has really impressed me. Bill McGrath and the team are the most friendly and accommodating Service Dept I've ever seen. Appointments are easy to make. I usually wait at the dealership for the car, and the turnaround times are great. Bill keeps me informed about all the work the needs to be done, and I am always confident the cost if fair. My car just passed the 100,000 mile mark, and nobody but Colonial has ever touched the car. Still runs like the day I bought it. Bill and the guys at Colonial have made me a VW convert. Looking forward to buying my next one.

K

kbrads1

Feb 26, 2013

I am the proud owner of a 2006 Passat 4motion 3.6 sport. Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and etc. Let me tell you that it was the best decision i have ever made having my car serviced by the dealer after warranty!!! Not only are Bill Fallon, Billy Mac and Adam the most professional trio in the biz but the price is right....they washed my car and it was fast and done coerrectly!!! Dont sell your self short and go to the local Quick lube!! Thank You Colonial VW for everything that you provide me in the automotive field!!!

X

xxnina1120xx

Feb 26, 2013

This is my second purchase at Colonial Volkswagen. (The third so far in my household!) Loved them so much the first two times, had to go back again. All of our purchases have been made through Brendan, but others played a role in this as well. The Managers, Mark and Tony, as well as Kathryn in the finance office. Without any of these people, none of this would have been possible. From selecting a vehicle, all the way through the finance and vehicle pick up stage. My needs were listened to, and addressed. The customer care that I get here is rare to find, and should not go unnoticed. They earned my business not only now, and in the past but for the future as well!

CF

Carol F.

Feb 25, 2013

Our experience leasing a 2013 Jetta at Colonial VW in Westborough was wonderful from beginning to end. Christopher Ployer our sales consultant understood immediately what our needs were and made the entire process of selecting the perfect car for our daughter very quick and easy. He was very pleasant extremely accommodating. We will definitely recommend this dealership to our friends and family.

C

cruzen

Feb 25, 2013

Mike Ladowsky was great, very attentive, I explained to him that I have purchased several vehicles from Colonial West In Fitchburg,Ma. and that my wife wanted to purchase a volkswagon I wanted to keep my relations with Colonial and he went out of his way to keep me as a colonial customer.

J

jaggu0316

Feb 25, 2013

Chris Tattrie is a a pleasure to work with. He is fair and went the extra mile to make us feel comfortable with the dealership. His honesty was the deal closer

C

Chris

Feb 24, 2013

On Febuary 23 I e-mailed Colonial VW about a used Touareg they had for sale.I recieved an e-mail and a phone call with in a few minuets from Jeff Crown and set up a test drive that afternoon.On arriving I was introduced to Brendan Chamberlin who showed me the vehicle,and went for a test drive.Really liking this vehicle and trying to get out of a gas guzzling V10 Brendan worked out a deal that I was pleased with and I drove home that afternoon in it.

T2

Touareg 21

Feb 24, 2013

Pierre tony and bill were a great help. They were very knowledgable about the cars. I had a very good experience an I would recommend them to others.

D

dsilverm

Feb 23, 2013

I've only been here a few times since I purchased my Jetta and the service is amazing each time. Everyone I've been in contact with has been overally friendly and customer oriented. I didn't purchase my car at this dealership, but I feel like I am treated like I did-no hestitation by these service professionals. What really amazed me was how quickly my first first service was handled. I was in/out within no time. And, recently when I needed some body work as someone had already hit my bumper-Steve was so wonderful to work with. He truly took things under control and made it seamless for me. He said I would not even notice it had been hit when it was repaired and he was so right! I was really impressed how your dealership coordinated the body shop and rental car and it sounds like you don't really get any fees for this-wow-that was incredible-thank you so much! Thanks to everyone at the service desk, Steve, and Dick who drove me to my destinations. I facilitate customer service training at my company and you folks exhibit what it's all about-making this a wonderful "experience" for me. I will be back!

J

Jess

Feb 22, 2013

Just bought my first Volkswagen today....Rick Dolliver was amazing to work with. His customer service made my experience top notch. Everyone in the dealership was friendly and knowledgable. I went today to simply test drive a vehicle, and walked away with a new one for a reasonable price. I would absolutely recommend this dealership and especially Rick in sales.

JW

Jim with Jetta

Feb 22, 2013

I purchased my Jetta TDI out of state and began taking my car to Colonial VW for convenience of maintenance. I've had the pleasure of working with the Service Department at Colonial for two years. For each visit the work was performed effectively, efficiently and the crew has made every effort to make very little impact on my schedule. Adam Peschke, a Service Advisor, has ensured that I drove away with the car performing as expected. He then followed up with a response call to confirm that my expectations were met. I intend to continue to work with Colonial VW well beyond the standard maintenance because of the quality of work performed and, in particular, the level of customer service extended by the service personnel.

J

Jessiefair

Feb 22, 2013

Had an amazing car buying experience at this dealership. Went in for a test drive and came home an owner of a 2013 VW Tiguan that same afternoon. Many thanks to Rick D for such a great experience.

S

SHess

Feb 19, 2013

Pierre was very helpful and informative. The test driving and recommendations were spot on to size us with the correct car for us. The delivery of the vehicle was straightforward and thorough.

M

Myles

Feb 14, 2013

I had a great experience with repairs to my Volkswagen Tiguan at Colonial VW in Westboro, MA. The service representative, Bill Fallon, did an outstanding job looking after my vehicle, explaining the needed repairs, and handling all of the administrative aspects of the repair work. He was highly professional and clear in all his explanations. I highly recommend this dealership to others.

J

JoshuaLeger

Feb 13, 2013

Chris was helpful, friendly, and knowledgeable. He helped us get exactly what we wanted at the price we wanted. He went well above and beyond the call of duty for a salesman. Especially for customers not buying a VW. My wife and i have already recommended him to our friends looking to buy new cars. Chris was incredibly friendly and patient with my wife's flipflopping about what she wanted. Again, we have already recommended him to our friends.

P

pkowaleski

Feb 13, 2013

Last week I called Colonial VW at 6:50 in the morning to see if I could schedule an oil change and a brake job, and Bill said bring it right in! I dropped it off at 10, and at 2:30 my car was ready. When I went to pick the car up Bill told me he checked to make sure that there were no recalls on the car, and the car was washed and vaccuumed. Bill Fallon acted very professionally. I was very impressed by the service and would definitely recommend this dealership to family and friends. Thanks again Bill Fallon!

J

jstock19

Feb 12, 2013

Chris was very helpful. He spent over 2 hours with me helping me decide whether I wanted to lease a Jetta or a Passat. He was very knowledgeable, professional and patient. I have dealt with other car dealerships in the past and this was by far the best experience I have had with a sales consultant.

C

CCowner

Feb 10, 2013

Bill has been servicing my 2010 CC since I bought it at Colonial. I can depend on him to let me know when it's time for tires, brakes, etc. I can schedule a car spa easily, get recall work done, same day, and get a nice vac and wash! Prompt, curious service, with alittle friendly banter....goes a long way! Always reasonably priced, and friendly staff, always very conscientious of my time. I appreciate the WiFi service in the waiting area too!! Thanks Bill and Westboro VW.

H

HenrySMartin

Feb 10, 2013

I always wanted to own a European car, but after reading too many internet rumors I was concerned with the cost of ownership, and especially maintenance. Why did I ever listen to the rumors is beyond me. After finally buying my dream car, a Golf GTI, I needed to find a reputable service department. A friend recommended Colonial VW, and I have not been disappointed. Although I only went in for an oil change, Adam, after learning that this was my first visit, not only congratulated me on my new vehicle, but while my car was being serviced, he actually took the time to explain to me additional services the dealership offers, and the service schedule that would ensure my Golf would be in its best shape for years to come. Because I bought the car used (elsewhere) he suggested that one of the shop's mechanics would go through the car to check that everything works as it should. As I drove away, I thought how pleasant the staff were, and I felt assured that I chose the right place to service my "baby".

R

richbrug

Feb 5, 2013

Rick was a pleasure to work with. I was undecided between several cars and Rick took the time to fully explain the differences between the two, as well as allow me to test drive both vehicles. He was helpful and never pressured me to rush to a decision. This was my first time buying a car from Colonial VW and based on my experience so far, I am very impressed.

R

rift485

Feb 4, 2013

Chris was very informative and helpful during the initial sales process and Pierre stepped in to finalize the paperwork with me. Kathryn was also great during the financing process. They were able to work with me on price and overall I'm very happy with the car!

M

mark

Feb 3, 2013

Just wanted to take a moment and acknowledge Bill McGrath at colonial Volkswagen. Not only has he educated me about my vehicle but he has become my go to guy for car advise. He has provided me the best and most trusted service in over 30 years of driving. thank you bill

J

JackieP

Feb 2, 2013

Its always a pleasure to bring in my new VW Tiguan for the scheduled service appointments. The staff is not only providing great mechanical expertise but exceptional customer service. Once my car showed low tire pressure and I dropped into the service department without an appointment. They made time to look at it, despite their busy schedule, fixed the problem in an instant, and washed my car on top of it. I have never had such great customer service. My special Thanks go to Bill McGrath for his ongoing great customer support. As a result of his efforts, positive demeanor and professionalism, I will continue do business with VW Colonial.

D

ddeboni1

Feb 2, 2013

I emailed every dealer in the Boston area to get a price on a new VW Tiguan with the color and package I wanted. After a couple rounds of emails with each dealer, Colonial beat everyone's price by a meaningful margin. At first I was skeptical that the deal was too good to be true and there would be some curveball along the way. But Chris Ployer gave me a call and answered all my questions quickly and honestly. There were no surprises or tricks. Working with Chris was a great experience - he was efficient and effective, and a true customer advocate. I've even called him with a couple questions since buying the car and he's been quick to respond and help.

P

paola70

Feb 2, 2013

Excellent service and totally satisfied with the service. A big thank you to Bill Fallon for the fast and good service. If you want a honest dealership I recommended Colonial Volkswagen in Westborough and also Bill Fallon.

P

pluke

Feb 2, 2013

Richard Dolliver is one of the best auto sales person's I have ever had the pleasure to buy a car from. He is awesome! I am very pleased.

A

aschillizzi

Feb 1, 2013

Excellent service, so friendly, made leasing a car so simple! I couldn't have asked for any better service, I'll be recommending them to all my friends!

H

hfrogs

Feb 1, 2013

I was introduced to Colonial VW's Service department when the window on my 2003 Jetta broke on a windy Saturday morning. In distress, I called Colonial, as they were the closes dealership to my house. Although they were closing shortly, they stayed open to help fix my window. That is when I was first introduced to Billy Mac. He stayed late to ensure the job was complete. He was very attentive. Over the years I have come to rely on Bill M., Bill F., and Colonial VW. In fact, I've purchased my last two VW's through Colonial and I won't trust any other service department to handle my VW's. Colonial VW ROCKS!

J

JackieP.

Feb 1, 2013

Its always a pleasure to bring in my new VW Tiguan for the scheduled service appointments. The staff is not only providing great mechanical expertise but exceptional customer service. Once my car showed low tire pressure and I dropped into the service department without an appointment. They made time to look at it, despite their busy schedule, fixed the problem in an instant, and washed my car on top of it. I have never had such great customer service. My special Thanks go to Bill McGrath for his ongoing great customer support. As a result of his efforts, positive demeanor and professionalism, I will continue do business with VW Colonial.

M

mamacill

Jan 31, 2013

I have been a loyal and satisfied customer of Colonial Volkswagen for over 12 years. I purchased a new Jetta in 2001 and the service consultants (Bill M., Bill F. and Adam P.) have been amazing over the years that I have owned this vehicle. Always cordial and take the time to explain exactly what the service techs will be doing. They have always done their best to get my car into the shop as soon as possible and I have never had an issue with the quality of the service tech's work. Many of the service dept.'s staff have been there for all of those years - a testimony to the dealership.I now was at the point of wanting to trade the Jetta for a new VW. From the moment that I was introduced to Mike Lodowsky, Sales Rep.,I knew that I was going to be well taken care of. After discussing with Mike what I was looking for; he did not waste any time in finding the perfect match for me. I was amazed at how efficiently the process moved along and I drove my new 2013 Passat home two days after initially talking with Mike. He is so friendly and put me at ease right away. So much has changed in the car industry in 12+ years that I appreciated his patience with answering my questions. I never felt rushed or pressured. I was impressed by his knowledge of every facet of the Passat that I was leasing.I am certain that I am going to continue to be a part of the Colonial Volkswagen family for many years in the future.

C

ckj8778

Jan 30, 2013

Rick made the process of buying a new car very pleasant and smooth. He is very knowledgeable and friendly. He went over the numbers with us thoroughly and helped us get the best deal we could, he genuinely cared. He took the extra time to go over all of the features of the new car so that when we left the parking lot we were familiar with all of the gadgets and not looking around for which button does what. He went above and beyond and will be the person we go to next time we are in the market for a car.

S

sirtct

Jan 29, 2013

Went to get warranty covered repairs done, at first they said I did not have a warranty. Then when they actually checked it, it turned out that yes I still had warranty coverage. Then they told me to get warranty covered repairs done by my insurance company! When I complained they told me "If you don't like our service go somewhere else". So even they suggest to not use their services.

LP

Larry Passat

Jan 25, 2013

Bill McGrath is the principal reason I continue to do business with Colonial. He was there 4 years ago to straighten out a very bad sales experience, and has be great since. The other guys there are very good as well, but Bill has always come through with good advice, speedy service, a sympathetic ear, and a great attitude. Knowing that he will be in the service department will cause me to shop Colonial Westborough again when I need to look for another car.

J

jdburdett

Jan 25, 2013

I recently had the A-pillar trim replaced on my Jetta sportwagen. Adam from service did an exceptional job performing the work. He took care of every thing even arranging the payment with the glass company that did the damage. He also followed up to make sure I was completely happy with the results! My Jetta looks perfect. I can tell Adam really loves Volkswagons!!

M

Morgan_j

Jan 25, 2013

I am really very happy with the dealership. Rick the salesman was helpful, Solid product knowledge. Worked with my strange schedule without a hitch. At the end of the day I never felt like he was trying to 'pull one over on me', which is more than can be said about some other dealerships. All said and done, we managed to make a deal on a used car that made everyone happy. I would absolutely recommend Rick and the rest of the folks at Colonial.

EH

Emily Higginson

Jan 23, 2013

I was extremely impressed with the service I recieved at Colonial Volkswagon, especially from Bill Fallon. He took my car in the same day I called and I got it back the same day! Everytime I call, Bill goes above and beyond. I would definitely take my car to Colonial Volkswagon again.

E

ehiggy11

Jan 22, 2013

I was extremely satisfied with the service I recieved at Colonial Volkswagen, thanks to Bill Fallon. He went above and beyond. Not only did Bill take my car in to be serviced the same day that I called, but I also had it back that same day. He was honest and efficient and made sure to call me right away with what was wrong with the car. I got my car back washed and it looked so clean. I will definitely be using Colonial Volkswagon and Bill Fallon for my car repairs in the future.

J

Jessabellalynn

Jan 21, 2013

Best customer service. I just got my car last week and I'm in love. Everyone I worked with at the dealership was so helpful and so nice. I would recommend anyone to go to here!

S

Sandiquercio

Jan 18, 2013

This was my first car buying experience, I was extremely nervous but Michael and Kathryn were great. They worked with me to get me the vehicle I needed and stayed within my budget.

S

sirtct

Jan 17, 2013

I was not happy with the service at Colonial VW. My car was under warranty and in short they wanted me to claim warranty repairs against my automotive insurance. When I am complained I was treated very poorly.I would not recommend this dealership for any service work.

S

steve.klibansky

Jan 17, 2013

Pierre Saliba and all the folks at Colonial made this car purchase a very pleasurable one...yes, really...I said buying a car...was a PLEASURABLE experience!...and stress free too, well except for maybe dealing with my own issues as a result of doing my own work related emails; using Colonial's free WiFi and sitting at Pierre's desk with my computer, all while the entire Colonial staff ran around doing their job flawlessly and quickly. AND...it gets even better... when I got home with my new Diesel Passat and started to digest the Colonial literature and think about all the services Pierre and the Colonial team told me about earlier, I only then realized the value of the free maintenance program and how extremely price competitive Colonial's service department is...I'm never going to have to step into an express lube or discount tire center ever again. Nicely done Colonial! Nicely done!RegardsSteve Klibansky

D

Duble171

Jan 16, 2013

I am very satisfield with my purchase thanks pierre and kathrin you guys are the best helped me in everyway someone can be helped you guys are a angel

Y4

yellow 44

Jan 15, 2013

I had visited a dealer in auburn and nearly decided against Volkswagen until I was told that there was a "real VW dealer " located in Westboro, namely Colonial. The process was painless and rather enjoyable. Mike Lodowsky is a true professional and one person I would recommend to any VW buyers in Central Mass.

M

mwitschi

Jan 14, 2013

Mike was great to work with! He is so professional. Mike understood what we were looking for and why this purchase was important to us. We purchased the car for our 2 teenage sons and wanted a safe reliable car that they could drive easily. thanks!

R

red22

Jan 14, 2013

Chris was every professional and made the car buying process easy and quick. Excellent vehicle quality and clean and bright show room. Definately a Dealership I will go to for my next new car and recommend it to all my friends and family.

A

Andyx

Jan 7, 2013

We recently purchased a VW from Colonial VW in Westborough and it was a very easy, stress-free process. Mike Lodowsky was our sales person and he was really genuine and knowledgable. Mike explained the different models to us, and allowed us to take a few out for a test drive. After we drove the cars he sat down with us to discuss what we liked and what we were looking for in a car. We didn't feel rushed or pressured. Mike offered us a great deal and we are very pleased with our VW. We would definitely recommend this dealership!

M

MariaPassat

Jan 6, 2013

This is the third VW I have leased from Colonial VW. Since my first visit several years ago, I have always been treated very fairly and professionally. I received great pricing and trade value during all 3 transactions and service has always been prompt and friendly. And unlike many other dealer service departments I have dealt, I never feel like I'm being sold an unnecessary service or paying too much. As a loyal 3-time customer, I would highly recommend Colonial VW.

S

santafe2009

Jan 2, 2013

I was interested in the Jetta Sportwagen but not sure if it would be large enough for my family and undecided on gasoline or diesel. Within minutes of walking in, Pierre discussed my needs with me and had me inside the car to check on the interior dimensions. He explained the difference between the gas and diesel engines and transmissions in terms I could understand, then had me test drive both to see which I liked driving. He wasn't pushy, he didn't point out frivolous things like cupholders and he waited for me to ask questions about the little things. He didn't make me feel rushed during the test drive and let me go where I wanted.When I told him at the end of that first visit that I wasn't ready to buy, or even talk numbers, he didn't push me, he simply asked me when I'd like to come back to and made an appointment. And when that time came, the process of negotiating a deal with painless; we came to an agreement that fit my expectations and my budget.Pierre spent over an hour with me after we closed the deal, showing me how everything worked and helping me pair my phone and get the technical stuff squared away.I'm three weeks in with the new car and I love it; we took it to visit family over the holidays and had plenty of space for humans, canines and gifts, confirming our initial inspection of the car. And we got great gas mileage to boot!I told Pierre and Chris when I picked up the car that while I'd never had a "bad" experience buying a car, I'd never had a "great" one - until I went to Colonial. I'll happily return for future VW purchases and recommend them to anyone in the area.

B

Batigolo

Jan 2, 2013

I had a great experience at Colonial Volkswagen, The costomer servive was great and they were very friendly!

B

barehiller68

Jan 1, 2013

Chris greeted me quickly and allowed me to tell him exactly what I was looking for and got me in the car and test driving it in a matter of minutes. The sales closing process was also very easy and I was able to take delivery 2 days later with inspection sticker to boot. In the past I have overall not had very good experiences with car dealerships/car salesmen but I would recommend Colonial to any of my friends who were looking to buy a VW.

A

ajsapi

Dec 31, 2012

We came in just browsing the SUVs. After working with David, we knew that the Tiguan was the right car for our family. He was very friendly, and knowledgeable about the vehicles. We got a great deal on our new SUV, and I will recommend David to my friends and family who are in the market for a new car. Thanks so much!

R

redsox4616

Dec 31, 2012

Pierre was good at giving an explanation on how the car was in the New England weather. also tony and Pierre gave me a deal that was greatly accessible to me price budget. i would greatly recommend Pierre and the dealer to my friends and family that is in need of a new car.

S

Sbanatoski

Dec 31, 2012

We went to the dealership just to look at a VW Golf. We had just come from another dealership with our mind all set to purchase a vehicle there. However after test driving a Golf, talking with Rick about what we were looking for, Rick told us about the VW Tiguan. Rick mentioned a number before we left due to an impending snow storm, and we came back the next day, took the car for a test drive and sealed the deal before leaving! Went back the next day and picked up the car! The whole family loves the car! And Rick was a very easy, no pressure sales person so it made the transaction that much more pleasurable.

M

Mahomes

Dec 24, 2012

We purchased a pre-owned CPO 2010 Golf TDI. After 4 months of ownership. We decided to explore the possibility of trading in the Golf TDI for large vehicle. Here's the below line. This organization valued our 2010 Golf TSI $ 6,000 less than our original pre-owned purchase price.

C

ct2410

Dec 24, 2012

I would highly reccomend Colonial to anyone interested in purchasing a new VW. This is my 5th purchase. I absolutely love the service department & got a great deal! Thank You guys for the great work!

A

Amac02

Dec 23, 2012

Pierre has great customer service and has a lot of knowledge about the vehicles. I had an all around great experience and I would highly recommend him to anyone.

X

xudong

Dec 23, 2012

Chris Tattrie carefully explained features and controls of our new VW Passat. He set our favorate radio stations, paired the smartphone for us, and reminded us about driving safely when using the phone.

R

robopp

Dec 21, 2012

I can't say enough nice things about David Ceruti and my experience at VW of Westborough. He was very patient and understanding to a first time new car buyer and definitely went the extra mile. The whole process from negotiating a fair price to the moment I drove the car off the lot was unexpectedly pleasant. I say unexpectedly because before this experience I was under the firm belief that all car salesman sold snake oil! Not only was the experience pleasant before transferring funds, but once the sale was complete the 'red carpet treatment' continued while we closed up a couple of loose ends. I will certainly look to David Ceruti at Colonial VW of Westborough for my next new car!

S

susan.zohdi

Dec 20, 2012

I just moved in to the country and had a problem with all the paperwork needed and everything. Many dealerships made my life miserable. Mike however was very tolerant, he gave me the best offer and was really helpful regarding all the paper work. I would definitely recommend Colonial.

L

letitrain

Dec 18, 2012

My experience at Colonial Volkswagen in Westborough was like the completion of a divine appointment. My sales rep, Michael Lodowsky greeted and treated me as though I was royalty. Michale has a welcoming, friendly demeanor that I picked up on, almost immediately. All of that helped to disarm me to a place that I could relax and be comfortable. I was impressed with the depth of knowledge and his personal excitement about Volkswagen. I was even more impressed and enriched as he shared his personal stories/experience/preferences. It registered with me that this man loves his job and truly believes in the product that he is selling. I felt like I could trust this dealership... During the course of our conversation, I was invited to take a test drive, which I accepted, but I thought that I would be directed to take a short little spin and then upon our return feel obligated and pressured to make a decision. This was not the case. During the drive, Michael took this opportunity to point out the many features of the car .. I should mention that this was in addition to everything else that he had already shown or demonstrated prior to our leaving the dealership.Today, I am driving the most beautiful 2013 Passat. But I must share with you that my signing final papers was not the end of my relationship with Colonial Volkswagen.. because they so want to ensure that everything continues to go well, they take the time to place follow-up phone calls and these calls are made by the sales rep or in my case by Michael Lodowsky. I suppose I could say lots more about Colonial Volkswagen in a way of comparison with other car dealerships that I had either stopped by or considered...but surfice it to say the treatment I received from the staff there at Colonial trumps all other attempts at winning my trust and my business. I'm blessed.

J

jatb1412

Dec 12, 2012

This was the most enjoyable dealer experience i've ever had. The staff was both generous, and courteous. THe whole experience was enjoyable and made the car buying experience easy and pain free.

D

Diane

Dec 9, 2012

Great experience!Brendan was the best. Love my VW!

J

JoeM508

Dec 9, 2012

Great customer service. Extremely knowledgeable sales representative. This is the third vehicle we've purchased or leased from Colonial. Highly recommended for sales and service.

M

mstokoe

Dec 7, 2012

In desperate need to replace a vehicle that we ran into the ground, we had no other inspiration to look at a VW than a pricing offer we heard about. I wasn't fully aware of my lack of enthusiasm until my daughter later informed me that I was showing "a little 'tude" when we first entered the VW showroom. Mike never flinched when he approached us. He listened effectively. His response was supportive and appropriate. Obviously, he was anxious to make a sale but when we told him we'd never make a decision on the spot, he backed off, clearly demonstrating that he was listening, gauging us and our needs rather than unleashing a long and painful speal.As in our first meeting, Mike's timing was perfect with his follow up telephone call, later in the week. (We had just given the go ahead to our mechanic to, once again, fix old not-so-faithful.) On the phone, Mike listened carefully to our concerns, and was proactive in addressing them directly. Long story short, we are now commuting proudly and comfortably in our new Volkswagon Passat. Thanks, Mike!

O

ontaco

Dec 6, 2012

My family has had a long standing relationship with this dealership(multiple car purchases), and it has always been good. When I was looking to lease a new car Colonial VW of Westborough was at the top of my list. I went in intending on leasing a Golf R, but after consultation with Pierre we determined that a GTI was a better fit. Pierre is a honest, knowledgeable, upfront guy that you know has your interests in mind. He could have sold me on a car that would have gone for nearly 7k more and 100 more a month but he understood my needs in a new car and was able to guide me to a more appropriate decision. He got me a deal that I was happy with and was extremely fair. I wouldn't hesitate to go back myself for any reason, nor would I hesitate to send someone else to him. If your looking for the best you need to go to the best. Definitely if you need a VW this is the place to go get it, now doubt about it.

C

CrayCullen

Dec 3, 2012

I bought a new 2013 Passat. It was my second Passat from Colonial. I previously owned a 2004. I used the service there for my old car. The service department was great and well as the sales person for the new Passat. Honest and straight forward dealership. I had a good experience.

DE

David Earls

Nov 30, 2012

I was very pleased with the service I received from the dealer when I bought my car and especially pleased with the service of the salesman Brendan. He listened to my needs and wants and did not try to oversell me. He went out of his way to make sure the process went smoothly.

B

boogiemchugh

Nov 30, 2012

Rick Dolliver was a pleasure to work with. He was knowledgable about the products and explained everthing in detail.I'd highly recommend Rick to anyone looking for a VW or good used vehicle.Thanks Rick

L

lagartijo10

Nov 30, 2012

I was looking to trade two cars for one to get rid of one car payment. Brendan and Tony were incredibly patient and courteous during the process. They not only offered me close to what I wanted for my trade but also took the extra time to find the perfect car for me. Poor Brendan had to make multiple trips to the other lots to get cars for me to test drive. Tony went out of his way to understand my needs and worked with me in finding the right car.

O

offdmap

Nov 27, 2012

I was in the market for a new car and tried to do as much research as possible online. I knew my price range and had narrowed down my options to a Volkswagon Jetta. The reason I did my research online is that I don't always enjoy the sales experience, especially when making a big purchase. I sent out a survey of dealerships from edmunds.com and specifically asked dealerships to contact me through email. Colonial not only responded through email, but also included a great quote of a car they had on the lot.I walked into the dealership with all my research and necessary documents which included the quote from the BDC manager at Colonial. I was introduced to Ian Thomas. Ian took the time to go over what I was looking for and more importantly listened to everything I had to say regarding trade value, payment options and financing. Ian worked with the General manager to get me a reasonable trade value and worked with the financing office to get me in the car I wanted at payment I can afford and excellent financing.I was told the car would be ready the same day, with a few extras installed and I could come back in a short couple of hours and take it home. Upon picking up the car Ian struggled to get my plates off the old car, but was persistent and got them on the new car. He took the time to go over the features of the car, presetting the radio and setting the clock. Because it was a holiday weekend and the insurance office was closed I would have to go back for the inspection sticker and registration but Ian followed through to make sure the insurance company was notified and the registration was done the following Monday. When I took the car in for the inspection sticker, they washed the car and checked for any recalls. They were courteous and polite. Even though I was early dropping off the car Bill McGrath took me in and took down all my information.My experience at Colonial has been great!

T

tuborg

Nov 26, 2012

Overall, I was satisfied with the process of purchasing my new car at Colonial VW. The salesman, Rick Dolliver, was very knowledgeable and friendly. He did not react negatively or pressure us when we told him that we were also exploring other options. The day we arrived to complete the paperwork and pick up the new car, Rick took the time to patiently explain all of the car's features. He also took us on a tour of the service area and arranged our first routine service appointment.

J

joecarbuyer

Nov 25, 2012

Went in looking for a Golf TDI, diesel. The salesman, Chris, greeted me right away and was extremely courteous. No pressure just wanted to help you in selecting the right vehicle and of course at the right price. I went to a couple of dealerships before landing here and liked the no pressure method of selling a car. Chris was very knowledgeable about the car and VW in general. We agreed to a price quite quickly which was quite nice actual none of the that price is below invoice stuff. When I bought the car, Chris went over every detail of the features which really helped also since the manul was very thick and most people dont read them unless they find something particular. I also met all the folks in the service department as well. The car was ready on time and very clean and full of diesel fuel. I would hight recommend this dealership and in particular Chris Tattrie.

S

susansamarakoz

Nov 24, 2012

I went to Colonial because my niece just leased a new Passat and she told me Chris Ployer was exceptional. I had been at several other car dealerships and was very unhappy with all of them. When i went to see Chris, he was pleasant, knowledgeable, and was not the typical "pushy salesman". He sat with me and worked the numbers and got me into a new Jetta....which i love. Before i even left the lot, i was set up with a 30 day check-up. When i brought in my Jetta, Bill Fallon was there to greet me. He was friendly and explained everything they were doing, they even washed my car. I would recommend Chris, Bill and Colonial to anyone.

B

billy88

Nov 24, 2012

I went to Colonial Volkswagen looking for a new Tiguan and walked out owning exactly what I wanted. My past experiences when buying a new vehicle have been troubling at other dealers when the deal keeps changing with every conversation as the process moves forward. That wasn't the case at Colonial. From the moment I met the salesman, Ian Thomas, to the final signing of the paperwork, everything went smoothly. Ian laid out the numbers, the sales manager Tony confirmed them and Katherine in finance had them all lined up. No surprises, no hoops to jump through and no renegotiating. When I arrived to take delivery, the vehicle was out front and ready to go. Ian was very helpful in explaining all the details of the vehicle, right down to helping set up the blue tooth and presetting the radio to my preferred stations. Colonial is top notch. I would and already have recommended this dealership to friends and family.

D

dsilverman1975

Nov 23, 2012

This is the second time we have gone to Chris for a Volkswagon. After an exhausting search of crossovers through Ford, Chevy, BMW, Mazda, Toyota, Buick, we went back to Chris even though we live far enough we could have gone to many other VW dealers, but Chris was so great last time I bought my Golf I took the trip and went to him. We test drove the Tiguan and loved it, Chris did a great job in explaining price points, new and pre-owned, and options. Next day we drove away with our 2013 Tiguan and could not be happier.

M

mmoellertime

Nov 23, 2012

Chris Tattrie and the service department were prompt and informative in handling my service and concerns. I would definitely recommend service at Colonial VW of Westboro.

A

aandrews5

Nov 20, 2012

Overall, my experience at Colonial Volkswagen was amazing. The salesman, Michael Lodowsky, was a pleasure to work with. He was far from a cliche car salesman and was genuinely interested in my wants and needs. I told him exactly the car I was looking for and he did not try to up sell or persuade me to buy something I wasn't interested in. He was honest, fair and did not put any pressure on me to make a purchase. I can often get stressed out in these situations and he was understanding and patient throughout the whole process. When I first got to the dealership, he greeted me and allowed me to take the car out for a test drive with just my parents. I appreciated that gesture, because in my past experiences, salesman have come along for the ride and often become pushy and aggressive. After the test drive, I knew this was the car for me. Michael was able to give me a fair price for a 2013 Jetta. All of Colonial's employees that were involved in my purchase were amazing to work with. I was there on a Sunday and Mike stayed with me well past close, just to make sure I understood all of the information. Andy, the man in charge of financing, was personable and honest. He did not try and sell me insurances I did not need, but was forward with the ones he found worthwhileThank you Colonial! You guys are the best!

Q

quefelicia

Nov 19, 2012

This is the second VW I've purchased from Colonial, and I doubt it will be my last. Mike was great to work with. He wasn't at all pushy, and helped us to find the car to suit our needs. VWs are obviously pricey, but Colonial is no more expensive than anywhere else, and let's face it, you get what you pay for. The car came with a great warranty, and Andy (the finance person) was very upfront with us about what add-ons he thought would be good, and what might just be a waste for us. If you're in the market for a VW, don't hesitate to go to Colonial!

VF

VW Fan

Nov 18, 2012

This has been my 3rd purchase of a Passat and my 3rd from Colonial. I have been very happy with my cars, the sales consultant Chris Ployer and the service.

T

tarohead

Nov 13, 2012

Michael Lodowsky was great. He was friendly, honest, fair and straight forward. We received a great deal on the car. Mike talked about other things while we waited for paperwork and he was very easy to talk to and seemed genuinely happy to be talking to us. The person who helped us with financing was also very friendly and honest. He didn't try to sell us things that he knew we wouldn't want or need. I've been to a few dealerships in the last couple of years and this was by far the best. We are planning on buying another vw in a year or two and this will be my first stop.-Francine and Patrik

R

rmh5003

Nov 6, 2012

This is my third New Beetle (second one bought at this particular dealership). Need I say more? :0) Brendan was a very pleasant person and great to work with.

M

mroy1

Nov 3, 2012

I found Colonial Volkswagon to be a very professional dealership to deal with. I bought a Passat diesel automatic. My salesperson, Pierre, was polite, tolerant of my husband's bad jokes, and extremely knowledgeable about the car I had bought, which by the way, I absolutely love. Colonial Volkswagon was one of the few dealers around me that actually had an automatic diesel in inventory which is why I went to them. The other thing I really liked about Colonial is how fast they had me in my new car. They had it registered and insured faster than any other dealer I have ever dealt with. The best part of all, however, is that Pierre synched my phone to the car for me so I didn't have to! Thank you,Pierre.M.R.

A

andrew_spiewak

Nov 1, 2012

Rick worked with me while I was browsing cars. He was very informative and did not pressure me to make a quick decision. I ended up getting a great deal and had a pleasant experience working with him. I would recommend both this employee and dealership to any potential buyers.

A

afraser

Oct 31, 2012

I recently purchased a 2012 Tiguan from David at Colonial. I was nervous about purchasing my first car, but he answered all of my questions and walked me through every step of the process with great professionalism and knowledge. I love my new car and I would highly recommend him to anyone I know who is in the market for a Volkswagen.

C

cceruti

Oct 31, 2012

I bought a 2013 Volkswagon Jetta from David Ceruti at Colonial Volkswagon in Westborough, His friendliness and knowledge of vehicles was what gave me complete confidence in buying a car from him at Colonial Volkswagon. He continued to check in with me, keep me informed and updated with every step of the way until he handed me the keys to my brand new car. I am definitely going to recommend Colonial Volkswagon to all of my friends and family and I will most definitely be suggesting David Ceruti as the salesman. Great experience.

G

gofredo

Oct 31, 2012

In general, although my experience with this dealership is only 3 weeks old, my impression of Colonial VW of Westborough is modern, clean, comfortable, highly organized, and very much geared toward pleasing their customers in all phases of the business. Pierre Saliba in general worked extremely hard to get me the best deal (was working on two others) as has been a constant presence in making sure everything has gone well post-sale.

J

joemac85

Oct 31, 2012

I recently purchased a new 2013 Volkswagen Passat from Colonial Volkswagen. Pierre Saliba was my sales consultant. Pierre was very helpful during the purchase. He pointed out the benefits of the gas engine and diesel engine. He insisted that we drive each to see how each car felt on the road. He also pointed the differences between the 2012 and 2013 models. I felt that Pierre spent extra time with me, so that I understood my various options. I researched the price of the Passat on line and felt I knew what a fair price was. After I decided which car I wanted, I told Pierre what I thought a fair price for the new car and my trade in value. Pierre sold me the car for the price I wanted and give me the trade in value I thought was fair. I would highly recommend Pierre. After the sales I dealt with Kathryn Gear. She was helpful explaining the various options that were available with the new car. My wife and I for the last four years have both driven Volkswagens. The two Bills and Adam have always given us great service. The Colonial service department is the best. I will be back when my wife need a new car. Joe MacDougall

K

klvw

Oct 31, 2012

I went to see Pierre Saliba because I had worked with him in the past. I had questions about a different car that was more money than the car I purchased. He told me that based on my needs he thought I would be happier with this other car. He was right. He saved me money and directed me to the best car for what I needed. I'm happy I listed to him. I love this car.After I decided to purchase the car, Kathryn Gear made sure that I knew what my coverage options were and that I had the best plan available. She was very helpful. I will visit them again soon when my son needs to replace his car.

M

mikelp4071

Oct 31, 2012

I brought my sister in to help her buy a car and was assisted by Chris. He was very helpful and made our experience a plesant one. I didn't feel he pressured my sister in any way and got her all the info she needed. I would recommend Chris and your dealership for anyone looking to buy a Volkswagon.

W

williamwang

Oct 31, 2012

I got an excellent service from Pierre Saliba. I enjoyed my car pretty much. Pierre Saliba would answer my question or help me with some problems immediately.

A

Arton.R

Oct 19, 2012

It was good working with him And he explained everything step-by-step And it was easy to communicate with him. And I am satisfied with my new vehicle.

A

AmyKurth

Oct 16, 2012

Mike was great to work with. He was knowledgeable, friendly and helpful. I felt that I was treated very well, that I got a good deal and I would highly reccomend buying a car from this dealership and working with Mike Lodowsky.

S

shuperpu

Oct 15, 2012

I was trading in my BMW for a brand new VW Tiguan and Chris was very helpful and pleasant to work with. I am not only getting a good deal on my new vehicle, but also received a fairly good trade in value for my old one. Chris has provided more information than what I needed to do. If I was going to buy a VW, I will consider Chris as the first person to contact.

LO

love our VW

Oct 11, 2012

Chris was great to work with. He helped us out on price, addressed all of our concerns quickly and thoroughly, and made sure we had everything we needed. We are very happy with our vehicle and with our experience acquiring it. Our one disappointment was outside of Chris's domain: we had to negotiate aggressively for an acceptable finance rate despite excellent credit and a sizable down payment. Perhaps that is the way of the car sales business.

W

wkatter

Oct 6, 2012

Chris went above and beyond with the leasing company. Getting all the papework was complicated but he kept at it and kept me informed. I couldn't have asked for better customre service.

E

emilygabb

Oct 1, 2012

Chris stands out among the team as knowledgeable and responsible. He really cares about getting you the deal and making sure you're satisfied with your new car.

D

debbie2010

Sep 30, 2012

Pierre was very helpful and honest. Pierre was very experienced and knew exactly what he was talking about. He helped me find the car I was looking for.I would recommend him to anyone looking for a car.

J

jeff_liu

Sep 30, 2012

We had a great experience with Rich and with Colonial VW. Rich is a very knowledgable sales professional, friendly and easy going. He is quite a listener, hearing out our needs and concerns with great patience and respresent us to the best. I would absolutely refer friends to him and to Cononial VW.

C

chanel6

Sep 29, 2012

I visited Colonial VW to look at a car, that I saw on a website. Richard was very helpful, courteous and thorough, when answering my questions. He showed me a number of vehicles, that I could test drive. I can now make my decision. I would highly recommend him for his salesmanship, without reservation!

D

djgr

Sep 29, 2012

Colonial is not my closest VW dealer but this is the 3rd VW I have from there. Chris Tattrie did a great job of resolving problems and smoothing the process of replacing my old leased vehcile and with a new Golf. Very good.

D

dominico1

Sep 29, 2012

I have now purchased 2 cars from Chris Tattrie & Colonial VW. They make the process quick, convienient, & with no B/S. The service department is also highly recomended!

J

joemajocha

Sep 29, 2012

Chris Tottrie and Tony are the best. They provide fantastic service. Always there to answer any questions. HAve bought at least 10 VW's through this dealer and will always stick with them.Also the Service Department is Great - The 2 Bills are super!

B

Bravo

Sep 28, 2012

I originally started working with Colonial as a result of a web search for info and pricing on new and preowned Jettas. After a few weeks of research I was contacted by multiple VW dealers from around the Boston/Metro West area. The follow up from Colonial on my initial search was prompt and professional. I ended up going into the dealership on a Monday evening. As I walked around checking out cars I was hoping one of those "typical" car salesman wouldn't come out to the lot and hound me or hover around a few cars away hoping to make eye contact and swoop in for the kill. I am happy to report that did this not happen, in fact this was one of the least stressful car buying experiences I have had with any dealership from New England down to DC. When I was ready to get more information I walked into a nicely lit and well presented showroom. I asked for the person who had left me messages following up after my initial search. The person who came to help me was Chris Ployer. I told Chris what I was looking for and he graciously offered a few choices for me to see and then I took a test drive. To say Chris was a knowledgeable salesperson is an understatement. M Chris was familiar with the evolution of the Jetta and was able to convey all of the important information I needed to have to make my decision. During my entire experience I never felt pressured by Chris or anyone we worked with at the dealership. Chris was very personable, professional and able to answer all of my questions. All in all this was the best car buying experience I have had from any dealership of any brand!

T

ttdd123

Sep 22, 2012

Went to Colonial Volkswagen to purchase a new Jetta Sportwagen TDI. We had a great experience with Brendan Chamberlin from his low-pressure but informative sales style, to his follow-through on the final details of registration, sticker, etc. He also introduced us to the service department where Adam took the time to answer maintenance and care questions. Overall we had a great experience with Brendan and the whole group at Colonial and would strongly recommend them to friends!

NV

New VW Owner

Sep 17, 2012

Brendan was awesome! Even when I had doubts he kept reassuring me that this was going to work out, Sure enough I left that day with my brand new car and I LOVE it and couldn't have made a better decision with the dealership, car salesman or the car I chose! 5 stars colonial VW!!! You won this Nissan girl over....

F

fjones2025

Sep 17, 2012

I told Brendon what I wanted in a car. He got it for me, no pressure. He had great knowledge of the car. Great salesman.

D

danaw09

Sep 15, 2012

Chris was amazing. He helped me find the perfect car for me. We registered my car in NJ and he made that process so easy. He was so friendly and patient with me and took the time to answer all of my questions. When I picked up the car, he made sure I knew everything about it and I've been so happy since!

EP

Econ Prof

Sep 10, 2012

We had a rather rough start, but Mark Schelfhaudt, General Manager of Colonial Volkswagen turned it around. Michael Lodowsky our Sales Consultant was very pleasant and helpful. Overall, we had a very positive and unexpectedly smooth experience at Colonial VW. The dealership (and the management) stands out. I will report more later with some details.

K

kb&bb

Aug 30, 2012

Mike was great to work with. He gave us a fair offer right up front so we didn't have to haggle on price. we got the car we wanted at the price we could afford

P

pleasedclient

Aug 30, 2012

Chris did an amazing job helping me find the car i wanted. He was very knowledgable and trusting. he made sure before i left i knew absolutely everything about what it had to offer. He was able to answer every question i had and if he couldnt he found out for me. He made me feel like i wasnt just another customer and i couldnt be happier with the customer service he provided. Chris is an asset to this dealership and should be commended for his thorough knowledge of all the cars on the lot.

C

cerbil

Aug 27, 2012

We had a rough start, but Mark Schelfhaudt, General Manager of Colonial Volkswagen turned it around. Michael Lodowsky our Sales Consultant was very pleasant and helpful. Overall, we had a pleasant experience at Colonial VW. The dealership (and the management) stands out.I will report more later with some additional details.Prof. Can Erbil, Ph.D.Boston College and Brandeis University

D

daddygraywolf

Aug 27, 2012

Chris was very knowledgable, friendly, and personable. He was very pleasant and friendly to work with and went completely out of his way to help with a difficult finance. This is the second car I bought from Chris and will be going back to him for my next car. I followed Chris from one dealership to another because I liked him so much. He was very knowledgable about the Jeep I bought, making sure I understood everything that it had to offer. He was able to answer all the questions I had. Chris is an asset to this dealership and should be commended for his thorough knowledge of all the cars on the lot.

G

GEM8

Aug 27, 2012

Had a wonderful purchasing experience at this dealership and my sales rep Rick Dolliver was a complete professional throughout the entire process. Was able to get me a great deal with all of the features I was looking for! I would recommend this dealership to anyone and will not buy another car from anyone other than Rick...he's the best!!

D

Debbern245

Aug 25, 2012

I just bought my first brand new car from David Ceruti a few months ago. I rated all 5's for Colonial Volkswagon because my experience with David Ceruti was so great. David's knowledge of vehicles was extremely reassuring and gel build my confidence in selecting a vehicle to purchase. David was extremely pleasant, polite and respectful and kept very word that he made to me - I've had bad experiences in the past. I had to take a moment and write a review for my wonderful experience at Colonial Volkswagon. I was impressed with everything from the employees to the style if the dealership. I am going to recommend Colonial Volkswagon to all of my friends and co-workers who are talking about buying a new car and I am definitely sending them to David Ceruti.

G

german.i.rivera

Aug 25, 2012

Excellent price. Not too much haggling which is rare for a car dealer. Overall experience was excellent! The selection was ok, but it could have been because the new models were rolling in.

A

amyx321

Aug 21, 2012

There was no pressure at all in the buying experience. When we sat down to make the deal, it was effortless, we knew what we wanted for our trade and what a fair price would be for the vehicle. The deal was done in about five minutes. The color of the vehicle was not on their lot, but Pierre found one and had the arrangements made for delivery in the time period we requested.

C

CathyGrose

Aug 19, 2012

We visited many different dealers in search of the right vehicle and were open to several different makes such as Kia, Toyota, and Nissan. Mike was professional, informative, and focused on our needs. He was not pushy, but gave us the attention we needed to make an informed decision. Quite frankly, he blew away everyother salesperson we encountered. It came down to Toyota and Volkswagen for me, Mike was the better salesperson. He understood my needs, allowed me to vaccilate between vehicles, and negotiated a fair deal for us. Thanks Mike! If the vehicle performs as well as you did, we will surely be repeat customers!As a side note, all staff in the dealership were warm and friendly. This made is comfortable to wait if it was busy. Nice job!

M

maly236

Aug 19, 2012

Overall excellent experience. I would definitely recommend this dealership to friends and family. I will purchase my next car there as well. My new car purchase and trade in went very smoothly,Thanks again Pierre and Tony

B

bryan.house

Aug 18, 2012

I purchased a Jetta TDI last week and had an exceptional experience. I worked with Ian Thomas throughout the process - and couldn't be happier with the car I purchased and the process of buying the car. During our discussions Ian was open and transparent about what my options were and what the dealership was able to do for me to get a a deal done. Once the purchase was complete, he has been very helpful in getting all of my paperwork complete, answering numerous questions I've had about the car and ensuring that my car buying experience has been up to my satisfaction. Look, if you go into a dealership to buy you a car - they are going to do the best they can to try to sell you one. That's their job. If you aren't comfortable with this dynamic, there are multiple online tools to purchase a car without interfacing with a dealership directly - carwoo and mojomotors are both great examples that I explored. Ultimately, giving the size of a car purchase investment, the relationship matters to me and I'm very pleased thus far with my experience with Ian and the team at Colonial VW.

B

btattrie

Aug 18, 2012

I had a great experience at this VW dealership. The sales rep was very professional and was able to allow me to test drive all the vehicles I had interest in. My new Passat was ready for me when he said it would be and it was in spotless condition. He explained all the inner workings of the car and setup my mobile phone for me as well. I would definitely recommend this dealership to others.

F

Folksman

Aug 14, 2012

My sister Anne recently shopped at Colonial Volkswagen, and dealt with Rick Dolliver. The showroom was very busy, but Rick dropped what he was doing to help my sister, and showed her several different used cars.My sister was looking for a car between 5 and 7 thousand dollars. Unfortunately, there were no cars in my sisters budget. Rick promised he would keep his eyes open for a car that would fit her budget. Anne had been to several dealers prior to coming to Colonial VW, but she is determined to wait to hear from Rick because she was so impressed with Ricks courtesy and professionalism.I am writing this review on my sisters behalf because she is handicapped, and most sales people dont take the time to help her. My sister was very impressed with Mr. Dolliver. Thank You Colonial Volkswagen! Your sales team is the best!

G

GrrBare16

Aug 13, 2012

Colonial Volkswagon and Bill McGrath were amazing when I needed them. I had never had my car serviced there before but when I called as a new customer on a busy Saturday morning around 9 am about a new engine light coming on they fit me in within the hour, even though they had a full schedule and only a skeleton crew. They got the car in faster than they predicted and endud up fixing a glow plug that had failed, all at no cost to me. Everyone I interacted with was extrememly friendly and helpful. More importantly, everyone went out of their way to make sure that I was taken care of. I will definitely return to Colonial and would recommend it highly to anyone who needs a Volkswagon dealer and service center.

LV

Lisa V

Aug 12, 2012

This is the second time I have purchased a vehicle from Colonial VW. Mike Lodowsky was fantastic. Kathryn was wonderful and very efficient. The service staff was fun to deal with and also efficient. I would not shop anywhere else for a volkswagen.

L

larz05

Aug 11, 2012

Bill Mcgrath is the reason I continue to bring my VW to Colonial Westborough. Bill always goes out of his way to be friendly and helpful when you need it the most. He is flexible, caring, courteauos, and knowledgeable. He and the other two guys, Bill and Adam, make the dealership. Hats off to Bill Mcgrath!!!

M

maryleegaetani

Aug 11, 2012

Owned a VW Passat previously. Service and reps have been consistently excellent. Ian was very good. Friendly and took the time that we needed. However, after my husband picked up my previously owned 2009 Tiguan, we discovered that it had not been cleaned inside. As we are both busy, and I am still recuperating from a broken leg and ankle, we did not return to complain. We cleaned it out, but it was disappointing. It probably had been vacuumed, but the interior and cup holders were very dirty. Yuck!

H

Hmsmith16

Aug 10, 2012

David did not 'hover' or ask me questions as I was looking at cars on the lot. I was not ready to purchase my vehicle on my first visit, and he was understanding. I came back the next day, because of this positive experience and bought the car. David also showed me how everything in the car worked and answered all the questions I had. I definitely would buy from Colonial VW in Westboro again!

J

jb99

Aug 10, 2012

I recently purchased a new CC from Chris Tattrie and am very pleased. Chris was wonderful to work with and very knowledgeable overall and led me to the perfect car. I would work with or recommend Chris without hesitation.

S

scallaghan

Aug 8, 2012

I purchased a brand new 2013 VW GTI from Chris and the experience was nothing but pleasant. He was knowledgeable and easy to talk to. He didn't put any pressure on me, and only gave advice. The only down side was the pressure from the finance person who tried to push me into all the extras that I truly didn't need. When I explained I wasn't interested, it felt like she was making me feel stupid for my decision. She was the only down side. Chris was a pleasure to interact with.-Shaun Callaghan

ML

Marie LaFortune

Aug 7, 2012

I was dreading getting a new car and having to deal with the back and fourth that I assumed would be with any dealer and up until working with Michael Lodowsky that had been my experience. I am in sales myself and he is the type of associate that makes the company he works for look good. Thank you Mike.

V

verjam

Aug 7, 2012

Mike was very helpful and kept me updated on the process. Once I received the car he called me to find out about how I was enjoying the car. He was informative and upbeat during the entire process. He ensured that everything ran smoothly and made sure that I was comfortable with the delivery of the vehicle/Keith who brought the car to me was wonderful. He stayed with me through the process of registering the car at the Dept. of Motor Vehicles and made the process painless.The only part of the process that I did not enjoy was the haggling about the trade-in value.

Q

qvt602b

Aug 1, 2012

It was a pleasure working with Rick Dolliver on the sales side and Kathy Gear on the business/finance side. They were both polite, friendly, professional and well-informed. I would recommend this dealership and would be happy to work with them again on my next vehicle.

F

fenton023

Jul 25, 2012

When I went to Colonial VW, I was in the middle of the very long process of having my current vehicle (not a VW) repurchased under the lemon law. I found a Tiguan that had exactly the features and was the color I wanted. After taking a look at it and taking one for a spin, I was sold. Mike Lodowsky was extremely friendly, helpful, and knowledgeable about the car, and we quickly came to a fair price. The trick was, Mike had to hold the car for me for what ended up being over a month. We spoke every week, enough that I knew he didn't forget about me, but not so much as to be obnoxious and when I was ready, the car was waiting for me. My purchase was far from a normal everyday sale, and it was handled smoothly and seamlessly. And I love the car too.

E

ebillings

Jul 20, 2012

I had a great experience at Colonial Volkswagon. I almost chose a different car but it was because of the friendly environment that I chose to buy from Colonial. I felt very welcome there. I will definitely be going back when it is time to buy my next car.

MD

Mike D

Jul 13, 2012

Just purchased a 2010 Jetta TDI and I love it. I pulled into the dealership in mercedes that I had only owned for a month and met Brendan Chamberlain,one of the sales associates. I explained that I had put 3,300 miles on the mercedes in a month and was looking for something that was more commuter friendly.Brendan took the time to find a TDI that had just been turned in on a trade and wasn't even on the ready to be on the lot. While the car was being cleaned and looked over by the service department he explained to me the benefits of the TDI as far as milage ( 40 mpg ), space ( twice as much as the mercedes ) and life expectancy of the car. TDI can go for 200,000 +++++ if the car is taken care of. Brendan's knowledge and willingness to go the extra mile made my experince with him and the rest of the staff at Colonial VW one that would make me not only return in the future for another car but also recommend Brendan and Colonial VW to friends and family.

D

dbuckley81

Jun 28, 2012

I recently purchased a CPO 09 Tiguan for my wife. I dealt mainly with Chris Ployer, who stayed over an hour past closing on our first meeting to get the deal done. I had some concerns about the vehicle prior to purchase, Chris and Mark went above and beyond to address all of my concerns and give me a great level of confortability with the vehicle.I had not considered Volkswagen prior to my wife finding this car, but it is a great car, and given my experience with the Chris and Mark at Colonial, I would definitely recommend them as a premier provider of Volkswagen in Massachusetts

S

stephanie7177

Jun 22, 2012

This is the third car that I have leased from Colonial. Pierre Saliba was my sales representative and he did every thing possible to make sure that I had the car I wanted and also had it in a timely fashion. He is the best and I will keep going to him and referring my friends to him. The service department is also the best I have ever experienced. They are friendly, helpful and really take care of me.

S

scitroni81689

Jun 17, 2012

Every employee I came in contact with at Colonial volkswagen did everything in their power to make sure that i left with the car that i wanted. They got me an amazing price on a beautiful car and made sure that i was nothing short of ecstatic when i left! i would recommend this dealership to ANYONE! they are amazing!

M

Mangoluv

Jun 13, 2012

I was in a recert car accident and since I had purchased a vehicle from Colonial in the past and received good service, I decided to go there again. I was greeted by a very nice salesman that treated me very well and we made a deal on a 2009 Hyundai Sonata. All through the process, David was very helpful, but what impressed me was the fact that David, knowing how badly I needed my car, went above and beyond and delivered the vehicle to my home. I am very grateful and will definately send business in his direction.

KM

Karen McLaughlin

Jun 8, 2012

I have used this dealer and their service department since 2003 when I bought my used VW Jetta Wagon. The car developed some annoying "features" that they fixed immediately. They have bent over backwards to resolve any car issues I have had. I had a problem with the work of one of their mechanics, that was resolved immediately as well. On their own initiative, they were able to get me a month free of a car payment from VW of America. When I ask questions, I get an honest answer about the necessity getting different types of maintenance done (as in needed and worth the money or not really needed). A mechanic volunteered to stay after hours when I showed up at 5pm with a tire that was deflating. The service area seems to be always busy but I usually can get servicing on the day that suits me best. Love the team of Bill & Bill in the service department. They are hard workers and straighter shooters. Can not say enough good things about them.

S

sergeyrusak

Jun 2, 2012

I spend whole weekend looking for the best deal for 2012 VW Passat and trade in price for my Honda. I received several offers from different dealerships but Colonial VW beat their numbers and gave me the best price and the highest possible trade in value for my old vehicle. I signed the deal on Wednesday and picked up the car on the next day. Chris Ployer sold me the vehicle and Tony Strozina, General Manager, approved the deal and all discounts. I would like to say thank you to both of them.Also, my plate number somehow got stuck to my Honda and it took Chris 40 minutes to take it off. I really feel bad because he cut his hands but managed to rip the number off and put it to my new VW. Thank you, I hope his wounds will heal soon!

T

tgandi1

May 31, 2012

Colonial Volkswagen is a very well serviced dealership, when I went in to buy my new Volkswagen, I was not even interested in buying the Volkswagen Tiguan. It was not until I had met with the the sales consultant Rick Dolliver, in which he had explained to me in full detail about the differences in not only Volkswagen but Audi also. My entire purchase time at this dealership took around three days. The first day, I informed the dealership that I was interested in buying an Audi Q5 and had never really had much interest in the Volkswagen. As soon as Rick heard this he did not say hey Audi stinks come get a Volkswagen, he sat down with me and informed me the Audi has it's perks and is a great car, but so is the Volkswagen. This was very different I did not feel as if I was being salesperson-ed in, but rather talking to a friend about cars. By the end of the first day, I had test driven the Tiguan, and unlike other dealers Rick had shown me the ins and outs of this vehicle. I was informed more about the Tiguan over the Audi Q5 which was the initial car I was going to buy. I felt due to the great customer service that Rick provided I was able to ask him any question that came to mind and have it answered if he did not know the answer he was quick enough to find that information that was requested. In the end I would definitely recommend the sales consultants and dealership to anyone whose in the market to purchase in a new car. You would be surprised on how many dealerships I had visited but Colonial Volkswagen was one that clearly stood out due to the amazing quality of service they provided.

B

billyspeedracer

May 21, 2012

Rick Doliver is a true gentleman and a scholar. A professionsal salesman big time ! There was zero games played at this dealership. I went to every dealership known to man, so please take my word for it this really is the best dealership I went to. I went to a ton of dealerships where car dealers really lived up to their reputation of being high stress all about the commision that really did not care what your limit was and constantly trying to get you into something over your head. Rick knew exactly what the payments per month would be there was no wasted time. I highly recomend Rick Doliver and would never even think of going anywhere else as he did inform me that Colonial has a bunch of dealerships of every make. What a wonderful experience this was !!!

FM

Family Man

May 14, 2012

Vehicle was exactly as described. Sales staff was knowledgeable, friendly, and NOT pushy. Great deal worked out for financing, and with little wait for the decision. I purchased my last 7 cars from a dealership that closed its doors, and I am looking forward to purchasing all of my next cars at Colonial VW.

J

Jaybo

May 1, 2012

I love Colonial Volkswagon of Westborough! Mark, the Gen Mgr, found the perfect car that fit my needs and budget. Responsive, low pressure, honest & professional. Outstanding customer service - I wouldn't go anywhere else!

O

ofen2626

Apr 28, 2012

I went into the dealer with a complicated trade-in. Mike was an amazing salesman who listened to my situation and helped me find the right car that fitted what I needed. He was very knowledgeable and friendly throughout the entire process. Katherine in the finance department was extremely friendly and helpful and found me the best loan possible for my purchase.

BG

Bob Goss

Apr 27, 2012

This is the second VW we have leased from Colonial in three years. The Salepeople, especially Chris Tattrie and Chris Ployer are consumate professionals that did a fantastic job during the disposition of the previous Jetta and the leasing of our new Passat which we love. It's the car of the year. The facility is outstanding and the sales, service, and management are outstanding. I would highly recommend this dealership to anyone looking for a new car.

K

kostasgolfr

Apr 12, 2012

This was by far the best car buying experience we've ever had thanks to Chris Ployer. He was knowledgeable, didn't try to sell the R as a Golf and was extremely respectful and polite. At no point did we ever felt pressured or haggled to buy the car. True to his words, he did everything as promised. If you need to buy a VW, definitely go see Chris P. You will not be disappointed with the experience. Chris was ultimately what made the whole experience great. But as a whole, this was one of the most professional dealership that I have ever dealt with. From start to finish, this was a pleasant experience and if I ever buy another VW, I would go back to Colonial in a heartbeat.

R

ronaldwrobinson

Apr 7, 2012

Friendly without being "my new best friend" attitude was service oriented. Displayed a true interest in my requirements i.e. let us makle the car fit the customers needs.Took the time required to satisfy my needs. Did not push any one product/answer but strove to make a fit. Was open to negotiation although the market appears (at least with Diesel Automobiles) to be one that the dealer can demand "top dollar" for the "units" that are in stock. This was possibly the best car buying experience of my lifetime. My second experience with this organization, first Wellesley and now Colonial. Sales was just great, now to see if service lives up to what appear to be the high standards of this dealership.

X

xxnina1120xx

Apr 2, 2012

I honestly cannot say enough about my experience at Colonial Volkswagen. This was my first time buying a new car, so I did not know what to expect. Brendan was very polite, and tuned into my needs. He took the time needed to make sure I understood the vehicle, and how the process of leasing works. It was really low pressure, which I appreciated. Tony was the Manager who worked with me, and he was also a pleasure. He also was polite, and it was obvious that my business matters to him. They even helped get in touch with someone at an Insurance company nearby so that I could start an auto insurance policy. They went well and above the call of duty. Thank you again to Brendan and Tony for making the process fast and easy, when I was expecting nothing but stress!

R

rlevitts

Mar 31, 2012

Brendan was a pleasure to work with. He was honest and true to his word. He did what he said he would and that was put us in a new CC. We love the car and the experience. I would recommend using Colonial VW of Westborough for all your VW purchases. I certainly will again!

LM

Love my CC

Mar 31, 2012

We purchased a new VW CC from Brendan Chamberlain at Colonial. He was a pleasure to work with. He was honest and did what he said he would do.......get us into a new CC. The process was smooth and I highly recommend Brendan for your next vehicle. We will absolutely do business with him again and recommend him to all of our friends.

E

essigdavid

Mar 31, 2012

This is our 2nd car purchase with Pierre and VW of Westborough. Pierre is great to work with and helped us both times find the perfect car for us. We have been pretty picky with options, features, etc. with our car purchases and Pierre was able to find every option and feature we wanted in both our cars. We will definitely go back to Pierre in the future when we are ready to buy our next car.

CC

Chris Coury

Mar 29, 2012

We have had only great experiences with this dealership and with our salesperson Pierre Saliba. We are currently leasing 2 vehicles from Colonial VW. We were treated with respect and with concern for our budget. We are also very happy with the level of service after the sale. We highly recommend this dealership and Pierre.

UN

Unhappy new owner of a 2012 Jetta

Mar 28, 2012

This was my first experience buying a car and I have to say it was absolutely horrific for a multitude of reasons. It is a shame because my family has always bought VWs and I will never buy a VW from any dealership after having such a horrible experience at this one. First and foremost the customer service was terrible from the sales rep. I felt like I was treated as unimportant, unintelligent, and as though the dealership was indifferent as to whether or not I made a sale. Overall I was treated poorly; in fact I receive better customer service when buying shoes whether from a store like Footlocker or from Saks Fifth Avenue. At one point I even spoke with the sales manager who was completely rude as well, consistent with the rest of the Colonial staff. The finance department was mediocre but polite. I could go into detail about the series of events which added to the negativity of this experience but this review would probably become a short novel. In summary I was excited to buy my first new car. I anticipated that it may be a bit stressful but at least exciting. Instead it was horrifying, changing my image of not only the dealership but also of VW. The new car that I was so excited to purchase I now strongly dislike and feel as though it a lemon. Since Colonial of Westboro has failed to come close to satisfying me, nor have they even attempted to try and right their wrongs I hoping that this review will at least draw public attention and deter some from purchasing their car through Colonial and save themselves the hassle.

B

barros

Mar 28, 2012

Great and understanding Salesman. After changing our minds on options several times over a few days he got us into a great car for the right price.

B

BigEndurance

Mar 28, 2012

With an aging car begging to be traded I set off in search of a new vehicle for my family while remaining very price conscious. As an owner of several VW's my wife and I really wanted to get another, but we needed more space! A Jetta wouldn't cut it and the Toureg was out of our price range so - we went with the Routan. Yes, the minivan.Despite our hesitance to buy the mini-van our sales rep, David, calmed our fears and showed how quickly dual TV monitors, automatic doors and power everything can make up for the non-Ferrari appearance.We got a great deal and good value on our trade and once the car was delivered David walked us through the features and benefits of our new vehicle and even set up the Blu-Tooth for us!From start to finish is a was a pleasant experience and I look forward to working with them again.

G

Georgepopovici

Mar 28, 2012

As with the last few car purchases, I visited Colonial VW and been served by the same great team .I had again the pleasure to be guided trough the purchasing process by Pierre Saliba . I was provided with all the necessary information necessary to decide on the product I wanted to purchase. The whole process became unique once again, equaled only by the previous experiences I had at Colonial. To characterize in just few words the sales team? Knowledge, courtesy, friendship, attention to the smallest detail.Tank you very much, Pierre, Thank you very much Colonial! Your effort makes the whole purchasing experience a great one!

G

golaqini

Mar 28, 2012

Very satisfied with the service and the attention to details of Mr. Saliba. Great buying experience. I really appreciate it. Danke schoenThank you very much.

I

icargento

Mar 28, 2012

This was my first experience buying a car and I have to say it was absolutely horrific for a multitude of reasons. It is a shame because my family has always bought VWs and I will never buy a VW from any dealership after having such a horrible experience at this one. First and foremost the customer service was terrible from the sales rep. I felt like I was treated as unimportant, unintelligent, and as though the dealership was indifferent as to whether or not I made a sale. Overall I was treated poorly; in fact I receive better customer service when buying shoes whether from a store like Footlocker or from Saks Fifth Avenue. At one point I even spoke with the sales manager who was completely rude as well, consistent with the rest of the Colonial staff.The finance department was mediocre but polite. I could go into detail about the series of events which added to the negativity of this experience but this review would probably become a short novel. In summary I was excited to buy my first new car. I anticipated that it may be a bit stressful but at least exciting. Instead it was horrifying, changing my image of not only the dealership but also of VW. The new car that I was so excited to purchase I now strongly dislike and feel as though its a lemon. Since Colonial of Westboro has failed to come close to satisfying me, nor have they even attempted to try and right their wrongs Im hoping that this review will at least draw public attention and deter some from purchasing their car through Colonial and save themselves the hassle.

J

JennyB3987

Mar 28, 2012

Chris made buying my new Passat a great experience! He was very knowledgeable about the car and convinced me to buy new instead of a used car! I'm a very indecisive person so I was having a hard time deciding on which car and even if I should get a car now and Chris was very patient with me and never pushed me into a decision I wasnt ready to make! With the lower interest rate this was definately a better deal on my end, and I was very thankful he was so helpful. I've already reccomended him to two of my friends who have just started looking for cars as well! Thank you!

JG

JJ Ginger

Mar 28, 2012

I am looking for a car in the near future (as soon as my divorce is final), so thought I would get ahead of the game and look and compare. I never fill these reviews out but your sales rep was so personable I felt he earned it. Not only was he knowledgeable but he did not make me feel dumb even though this would be my first purchase without my husband. Other salesmen call me ma'am and belittle my knowledge of cars - Chris didn't do either. When I am ready to make my purchase I will be back to see Chris.Thank you.

P

PinkLemonad3

Mar 28, 2012

Walked in.. greeted right away! He was extremely helpful and very nice. Had no problem at all finding out what car is best for me. Definitely would recommend going here.

R

RAV4ster

Mar 28, 2012

I was pleased interacting with Salesman Pierre Saliba with his extensive product knowledge and easygoing approach to car purchase. I have purchased multiple cares from him in the past and it seems he is always available if need be. Colonial VW is much more desirable experience than some past experiences I have had at faceless superstores. I enjoyed a wonderful stress free buying experience with a truly professional automotive sales staff. I will be recommending this dealership to my friends and family which to me is the highest praise that can be given.

R

roxchamber

Mar 28, 2012

I have purchased three cars through Pierre Saliba and from this dealership. It was because Pierre is very detail oriented, makes sure his customer is satisfied with their purchase, explains how the car works, does what he says he will do, etc. All of this translates into an excellent customer experience. In addition, because I had both great car buying and service repair experiences, I feel this dealership delivers a complete package so why would I even want to buy a car anywhere else. I highly recommend working with Pierre Saliba as your car sales consultant and bringing your car to the Colonial VW dealership for service repair -- you won't be disappointed!!!Roxanne Chamberlain

L

Lineman

Mar 16, 2012

This was the best experience I've ever had!!! I will always buy and recommend friends and family!

UV

unhappy VW owner

Mar 11, 2012

DO YOUR HOMEWORK!!! This dealer over prices vehicles tremendously. I didn't do enough homework and now realized how badly I got screwed. The don't move on price and play games with your trade in. I will never buy a vehicle from these guys again. Don't get duped like I did. Do your homework and you will likely buy a car somewhere else.

K

kbhonline

Mar 11, 2012

DO YOUR HOMEWORK!!! This dealer over prices vehicles tremendously. I didn't do enough homework and now realized how badly I got screwed. The don't move on price and play games with your trade in. I will never buy a vehicle from these guys again. Don't get duped like I did. Do your homework and you will likely buy a car somewhere else.

H

hopfamof4

Mar 1, 2012

Pierre was outstanding and I think I received a honest price. I will buy my next car from him, assuming the price is fair. Great experience.

B

Bballsmg

Feb 24, 2012

This was our first time buying a new car so we test drove different vehicles over the course of months. We narrowed the choice down to a 2012 VW GLI Autobahn w/NAV and luckily Colonial Volkswagen of Westborough had the exact color/config we wanted. Over President's Day weekend, we worked with Brendan on the test drive and sales process. He was easy to talk with and found the answers if he didn't know something. I appreciated that because it is usually obvious if a Sales person doesnt know the answer. We worked with Chris on the finance aspects and he was also very helpful reviewing the various add-on coverage options at the end of the sale. We didn't feel a lot of pressure from them but there was a little (as most sales processes have). We also received a decent value for our trade-in. I would recommend this dealership to a friend.

B

Bballsmg

Feb 23, 2012

This was our first time buying a new car so we test drove different vehicles over the course of months. We narrowed the choice down to a 2012 VW GLI Autobahn w/NAV and luckily Colonial Volkswagen of Westborough had the exact color/config we wanted. Over President's Day weekend, we worked with Brendan on the test drive and sales process. He was easy to talk with and found the answers if he didn't know something. I appreciated that because it is usually obvious if a Sales person doesnt know the answer. We worked with Chris on the finance aspects and he was also very helpful reviewing the various add-on coverage options at the end of the sale. We didn't feel a lot of pressure from them but there was a little (as most sales processes have). We also received a decent value for our trade-in. I would recommend this dealership to a friend.

NR

Natalie Rosen

Feb 21, 2012

I want you to know I will NEVER EVER EVER on planet earth purchase another VW automobile again. I am sorry I purchased my Beetle in 2006. I have had NUMEROUS problems including heating, air conditioning but most recently I had two light issues. One was a fog lite that came out. VW said they would have to take the entire thing apart and would charge me about $400. I took it to an auto part guy I know and he did it for $15 bucks. It gets worse.Earlier in the week I noticed a headlight out. So I took it to two mechanics I know who both said VW headlights are a horrible things to have to work with to even get to the light. This is just a light!!! So I called Colonial VW who said the same thing i.e. if others said it would cost me $400 bucks then they could not do any better. Are you kidding me for a rotten light bulb--$400 bucks??? I was furious. So I called VW National who would do nothing for me despite the fact that I said I was interested in getting a new car soon. Customer satisfaction made NO difference.Well it made a difference to one of my repair persons because they replaced TWO for $179 bucks. You can be sure any time I can I will give VW NEGATIVE reviews to every one I know including online as I am very computer savvy. Moreover, I am handicapped and could not drive a vehicle with no headlight at night!I am told VW parts are very difficult to fix and expensive. This is the LAST absolutely LAST time I will EVER purchase a VW again and if I could ditch it and get something else right now I would. What a LOUSY engineered car. VW STINKS for my money! You will NEVER see me again. EVER.

J

jenos221

Feb 18, 2012

This was my first time buying or ever being at a car dealership. Brendan was funny and made the waiting period go buy faster. He made my experience better than I expected buying a car would be.

N

Nancy

Jan 25, 2012

Bill McGrath has provided me multiple times with great service. He remembers who I am, which is a nice touch! He gets my car in right way, is honest and follows-up at every step of the service process.He makes the process as convenient as possible. Thanks Bill and Colonial!!

B

beedoobie

Jan 21, 2012

I have been going to Colonial for a few years and purchased my car there. It is always a great experience dealing with the "Bill's" and most recently Adam in the Service Department. They are honest,friendly and easy to deal with. I am so greatful that I had a bad experience elsewhere and found them. Keep up the good work guys!

T

TDI_pilot

Jan 19, 2012

I have been a service customer of Colonial VW for 4 years, and they have taken great care of my 2006 Jetta TDI. As a result of my good experience with the service department, when it was time to replace the other family vehicle, we started our shopping at Colonial, and were very happy to get our second TDI, a 2009, which we also have serviced there. Most routine maintenance visits are short enough that I wait there, but for the longer procedure required today, they provided a ride home.

K

Kristymg1

Jan 14, 2012

I recently bought a car from Colonial VW and was very satisfied with the service I received. Everyone was very attentive and prompt. When arriving I was worried if I would be taken through a loop that a lot of people run into. At colonial this was not the case. Tony S and Shane B were very helpful, honest and I felt wanted was was the best fit for my family and understood my budget and wanted me to leave with something I was happy with. I would 100% recommend them and already have.

P

pgupta

Jan 9, 2012

Walking into a car dealership is always a very nerve racking, annoying and something I really never want to do again process. Well, things kind of changed for us when we walked into Colonial. Pierre was our salesperson, he asked us what we were looking for and took us on test drive. Needless to say we loved what we drove :) and hence decided to go ahead and make the purchase. We negotiated the price - I thought we are going to spend 2 hours minimum going back and forth with the sales person and then the manager will come and whole nine yards. It was not the case here, which not only surprised me but made me happy too. Pierre went back to manager twice and then the manager came out...literally 10 mins he heard our argument in terms of why we wanted to pay what we wanted to pay and guess what he agreed! 10 minutes? reallyy - it was kind of surreal. The car combination that we wanted (exterior and interior color) was not available and hence Pierre worked diligently to make sure we get what we wanted. It took him 5 days to get us the color that we wanted and the wait was worth it. Definitely a dealership and sales person we would recommend. The follow up was amazing. 2 emails within 5 days of getting the car. They were honest and upfront from the very get go. Made the most dreadful experience a very pleasurable one, I think that speaks for itself.Pierre will always be our go to person and we shall recommend him and the dealership to all our friends and family.

W

Wrightsfd

Jan 1, 2012

My wife and I flew from Chicago to this dealership to purchase a hard to find vehicle that they had in stock. When we test drove the vehicle a problem arose with the engine, stranded without transportation or lodging Colonial paid for a rental car and offered to pay for our hotel room (I refused this gesture) and got the car fixed properly. We drove the vehicle home (960 miles) without any problem. The entire time they were extremely courteous, helpful, and genuinely concerned about our welfare and they took excellent care of us. I highly recommend this dealership to anyone. The price was great too!

D

dpen245

Dec 31, 2011

I purchased a 2009 Volkswagen CC in June 2010 w/6000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 mile oil/maintenance appt. I was told it was out of warranty. Not in miles, it had only 31,300 on it - but by date. My warranty started from the day of delivery which was 2008! so here I was thinking my warranty started with the year of the car but found out it started in 2008. So right off the bat, I lost almost a year off of my warranty. I was not told any of this when I purchased the car. My sales person no longer works at Colonial so he was no help. I called Tony (manager)and he said that my warranty didn't go by the year of my car....he also stated that since I was so upset over this I could drive it to Westborough and they would cover just the oil change, not the maintenance check for me. I did drive to Colonial and they did do an oil change but would not rotate the tires or flush the brake fluid. I honestly feel like the dealership misled me by not letting me know that my warranty had started a year before the age of the car. I just assumed that I would be covered from 2009 for 3 years or 36000 miles. When all was said & done I paid $36,400.00 for my car. For the minimal price it would have cost Colonial to do the complete 30,000 maintenance service on my car I think they should of done it, instead I feel duped by them and will not be returning when my loan is up next year. Heed my advice, when you buy a pre-owned car ask the actual day the warranty starts because they do not give out this info when you purchase!!

R

rsnorris

Dec 29, 2011

Rick Dolliver was excellent to work with. He was helpful, friendly and knowledgeable and not pushy. He worked with me to get a great end-of-the-year price and went over everything in the car with me before I drove it away. He also introduced me to people in the service department. This was by far the best auto transaction I have had. The only slight issue was the finance guy, who was pretty aggressive in trying to sell me a customized warranty. I know that is not unusual, but it leaves a bad taste, which is too bad because the rest of the transaction was really A+. I decided to give it all 5's anyway because Rick was so easy to work with.

P

Ppetti

Dec 20, 2011

I purchased a new GLI from Colonial. I was very happy with the service and dedication I received fromAshley, she was able to get me to a payment I was very happy with. The entire process was great and Chris made the delivery very enjoyable. I would highly recommend this dealer to anyone looking for a vehicle. Thanks again Paul

G

giovw

Dec 18, 2011

Our visit to Colonial Volkswagen of Westborough was a great experience! There are many options on VW dealerships to choose from in our area. In researching the vehicles we were interested in ahead of time, we knew the basics of the cars we were looking for. We were interested in the TDi models, specifically the 2012 VW Golf TDi. We decided to visit Colonial Volkswagen of Westborough after reviewing ratings such as these found on the web.We were met by Pierre Saliba. Pierre was a pleasure to work with. We told him what we were interested in looking at. We have never owned a VW vehicle, so the questions we had were answered professionally by Pierre. We test drove the 2012 VW Golf TDi they had on their lot. We then drove a 2012 VW Passat TDi. The final TDi car we needed to test drive was the 2012 VW Jetta TDi. The dealership had one inside the showroom but none outside on the lot. Pierre took the time to get that vehicle out of the showroom to test drive. You might think to yourself that they would do anything to make a sale, but in being at other dealerships buying other new cars in the past, this would have never happened! In the end, we decided on the 2012 VW Golf TDi.There was no pressure at all in the buying experience. When we sat down to make the deal, it was effortless, we knew what we wanted for our trade and what a fair price would be for the vehicle. The deal was done in about five minutes. The color of the vehicle was not on their lot, but Pierre found one and had the arrangements made for delivery in the time period we requested. The delivery of the car to us was seamless. Shane in the finance department was also a pleasure to work with and was prompt in having all paperwork completed and ready. He made sure we were completely satisfied with everything about the financial end of the deal and answered all our questions. Pierre went thru the car with us and set up a time for us to have the first checkup of the car.In purchasing a vehicle an obvious department that needs to be addressed within a dealership is the Service Department, since that is where your vehicle will be taken care of. We met with Adam who was knowledgeable about the specifics of our car. We look forward to having our vehicle serviced at Colonial Volkswagen of Westborough. We then met with all managers of the dealership to express our thoughts and to put a face with the name. We will recommend Colonial Volkswagen of Westborough to those interested in a VW!

M

mikebesly

Dec 9, 2011

this was my first experience at colonial volkswagon (westborough,ma.) and it was a great experience! no pressure,no hype, saleman took his time with me and was extremely patient as i had driven several vehicles,and finally settled on one. he was attentive to my questions and every need. finance dept. was great as they researched several different banks and got me the right payment and percentage rate. i was driving my new vehicle that afternoon as all registry paperwork etc.. is done directly in the facility. i had follow-up phone calls the next day to be sure i was still happy with the purchase....who does that??? colonial volkswagon does! i would recommend this dealership to ANYONE looking for new or used vehicles...mike besly (southborough,ma.)

W

wasgo007

Dec 9, 2011

This was a very pleasant buying experience. We actually had a good deal on different car at a local delership. At the last minute we decided to check out Colonial and see if they could match the deal and give us a good trade-in on our '04 Passat that we bought from them. Pierre managed to do both and we love our new Passat. We are glad we made the choice to go back to Colonial and highly recommend considering them if you are lo0king for a new or used VW.

T

tbossela

Dec 8, 2011

My 2004 Touareg experienced transmission and acceleration issues but no codes. First Bill and John worked on it - then Adam and Kevin figured out the fix. To Bill and John's credit we did not know what was going on and I followed their recommendation to wait a bit longer until symptoms got worst - no charge for the advice. Many other shops would have probably fixed nothing and charged a lot. Once it got worse Adam and Kevin worked tireless for more than week trouble shooting the problem. To their credit they thought of the non-obvious things that turned out to be correct. After replacing a pump and fuel filters the car runs better than new. The guys saved me a fortune. Thank you! Tony

W

wdavidbrown

Nov 14, 2011

This is my third VW leased through Colonial VW in Westborough and I have all my service completed here. The prices are always, and often they waive charges as a courtesy. It's easy to get my car in for service, whether on appt or just showing up. And the car is always returned with a fresh wash. The waiting area is very accommodating and the sales and admin staff very friendly.

BR

Bill Riordan

Nov 6, 2011

Time in and time out best overall service experience I have had. Each time I bring my daughters car in service exceeds my expectations. I currently drive a Lexus but have owned BMW, Acura, infinite and volvo and I do not get the same level of service at these dealers as I get with Colonial. A pleasure to do business with.

J

jglenn98

Nov 1, 2011

Pierre Saliba was exceptional, he was helpful throught the entire process. This was my first lease and he walked me through every step so I fully understood the process and the terms. He went out of his way to find the vehicle I wanted and give me the best price available. I am a doubting person by nature, I did my homework after our deal, and he had given me the best price from the beggining without knowing his competitors prices. He never had to go back to his manager, like most car dealerships are know for. It was the best experience I have ever had purchasing a new car. I have already recommended Pierre to two friends and will continue to do so. He is a man of high integrity and very genuine, a pleasure to work with.

J

joykeller11

Nov 1, 2011

bought a 2011 CC love the car, the sales and finance people were great i would recommend them to anyone would buy from them again

P

pearlstm

Nov 1, 2011

Colonial VW of Westborough service dept. was fast, friendly and most important: competent. The technicians were very knowledgeable regarding the VW TDI model I brought in, specifically relating to some codes about emissions specific to diesel engines. When they could not immediately identify the cause of the check engine light and the codes the computer threw, they were on the phone with VW HQ to get answers on how to address my problem.I had previously brought my vehicle to another local VW dealer service department and they could not fix the problem. Ultimately, I had to get a rejection sticker on the car showing that the CEL was in fact preventing my car from passing inspection.I can speak highly enough about the service team in Westborough and I will be bringing my car to them for all future maintenance.

J

JPorem

Oct 28, 2011

I went to Colonial VW because all of my local VW dealers were unable to obtain the vehicle I was buying, a VW GTi, in a reasonable amount of time. Colonial VW happened to be the closest one to me which had the color and options I want.Mike was great, I highly recommend him. He was fair and honest at every step and made no attempt to deceive me. Honestly he is about as straight forward as any sales person I've ever dealt with at a car dealership. So I bought the car, sight-unseen and out of state.The problem came once the deal was made. It was like all of a sudden I was irrelevant to the equation. They had a sale done, and they can take their time and work on their schedule. Who cares that I have to coordinate the car being delivered? Thats my problem, not theirs! From the moment I signed on that dotted line, the customer service became insulting.Shane's, the person who handled my finance, was always difficult to get a hold of and constantly late. I actually feel bad for Mike because he didn't get the sale counting toward Sept because Shane took several days to get back to me at any point in time.Shane told me he sent my paperwork after taking almost a week to sort out financing. The car got delivered and my paperwork was supposedly in the mail... After about another week (and almost two weeks after he claimed he sent them) it still hadn't arrived and he still hadn't returned my call. I called Shane everyday for almost a week straight, finally it got to the point where I had to call the owner.Of course then I found out that Shane had lied to me this entire time, the owner had the paperwork.This purchase was the biggest nightmare I've ever had buying a car. To be frank the way I was treated was disrespectful and left a horrible taste in my mouth that has actually spoiled my enjoyment of my car.After all is said and done I wish I would have bought something else... I was looking at Audis, Acuras, and a Nissan as well. No way any of those dealerships would have treat me so poorly.I wouldn't recommend Colonial VW, most certainly if you have to buy cars long distance.

W

wdowrey

Oct 24, 2011

Excellent dealership. Honest. No pressure. Let the vehicle sell itself yet was able to demonstrate all the bells and whistles. I feel like we made an excellent choice in both dealership and vehicle purchase.

B

bofin9

Oct 18, 2011

I have been a customer of this dealership for over 25 years. It was Another name Roy Rioux Volkswagen. I have enjoyed my relationship with the service dept. They have taken care of me in a caring and professional manner. I will always mention to others if asked (where did I purchase my Eos.) Colonial VW of Westborough. The salesmen are not as important, in my opinion, as the service dept. The interaction between the salesmen is fleeting. The relationship between the customer and service department can be years. It is over 4 years for my Eos.Any way Thanks for taking the time to read this. And kudos to Colonial VW. Polly Finucane

D

dublinmcgintys

Oct 17, 2011

October 17th, 2001 Never in my life have I taken the time to write a letter to a politician, movie star, athlete, and certainly not to a car dealership. Yet, if there really is justice in the world, then let this evidence short, and pithy note be proof if its existence. As a high school English teacher, removing one brick at a time from the Wall of Ignorance., I live what I do, and it shows in my students grades, their excitement about English but, most importantly, I know years from now they may or may not remember what a subordinate clause is, or where a prepositional phrases is lacedbut they will remember Sean McGinty. In essence, you teach who you are. The mechanics and literary tools become frosting on their high school experience. Let me explain what all of this has to co with Colonial VW. Washington politicians, lawyers, and car salesmen have in the last decade taken on an impossible and unfair reputation to shake. In a majority of those vocations/careers there is the underpinning of distrust. Shackles, tight and nearly impossible to shake are forever metaphorically attached to them. Yet, at times, we are all in awe of the character, especially for some reason the car salesman and business, displayed. This past summer, out of the blue I was diagnosed in full blown Parkinsons disease. After feeling g very sorry for myself I accepter the disease and the impact it will have on my family: especially my seven year old daughter. Medicated, there are still times when its magnification comes out of the blue. Of course, it had to happen at Colonial VW. Early on a Saturday morning I wanted take another step with my right leg but couldnt, not could I put my arm out to soften the fall. Like a sack of led I hit the pavement and split open several areas of this ole body. Bleeding, I still did not ant to go to the ERI just wanted my car stickseed! The first on the scene was Adam, the service writer, at first determined I was conscious, then once I explained about the Parkinsons, on my own was able to sit up and then stand up. The spell of Parkinsons had gone as quickly as it arrived. Bringing me in the dealership to help clean me up and see how bad the cuts were, Adam was the epitome of skill and compassion. In language that was non-threatening, comforting, in fact, convinced me that there were only up sided to going to the ER. His concern was not, as so many times these days, born from a fear of litigation but real compassion. Next, Michael Tony a salesman on the floor volunteered to drive me to the ER. Having never, ever owned another make of car then a VW (even 6 years living in Ireland), floor time for a salesman is valued more then gold, as nothing can be sold if Tony was not there. He volunteered to drive me to the ER, waited to be sure I was going to be seen, gave me his cell number and returned to work. Later, once a skilled doctor had sewn back that which was bleeding and broken, Michael Tony returned to bring me back to my car and the dealership and my own VW. As all good stories must end at some point, so too must this one. The lesson in all of this is not the skill of the doctor, nor the politeness of Adam or Tony, but rather they were teaching me who they were. They know plenty about cars and financing, but those of us who are the customers rarely, if ever, are privileged to see the character behind the person, the Colonial employee. I would suggest that a good reason to use any of the services at Colonial is clearly competence and skill, but, more importantly, because people like Adam and Tony represent everything that is good about buying a car. As they say: You are not what you say, but rather: what you do! Actions form character, rarely words. I am grateful for what and how they helped me that Saturday. The written word barely comes close enough to fully expressing my gratitude for them that day. However, like the teacher who really doesnt teach English but who he is. Any association with either of these men is a gift, and has very little to do with financing, trade-ins, or fair market value. The car or the service provided is a derivative, an offshoot of the essence of the real exchangetrust where you would least expect it. With gratitude, Sean McGintyGroton

W

wbater75

Oct 14, 2011

I recently bought a new VW from Colonial Volkswagen of Westborough. Mike Lodowsky and the other associates that I dealt with were very helpful and made it a very pleasurable experience. I would recommend that my family and friends go to Colonial VW of Westborough because this dealership provides excellent service.

F

Firsttimebuyer34

Oct 11, 2011

I had the best experience at this dealership. I have worked in dealerships before and by far this dealership has there stuff together! This was my first purchase of a vehicle and it was painless. Ashley was a huge help in this process. I can honestly say without her help, I would not have gotten the deal I wanted! Thanks!

H

happycustomer2012

Oct 11, 2011

I purchased a 2008 Chevrolet Silverado from Colonial Volkswagen of Westborough. The Sale Woman Ashley was amazing! She helped me get the Truck i wanted at a price we both liked! Thanks Again Colonial Volkswagen and Ashley! Very Happy Customer here!!

D

dducharme

Oct 10, 2011

Second time I bought a VW from Colonial Volkswagen of Westborough! The main reason I continue to buy my cars now only from Colonial VW is not because I know Im getting the best Deal but also because Im getting the best service when I bring my cars in. I went in a few weeks ago to just look at the New 2012 VW GLI to see if it was something I wanted to trade in my 2008 VW R32 for and right there I knew I could live with getting the GLI. Mike Lodowsky never pressured me into buying a new car that day or making my experience want to go elsewhere. He was able to get me to what I wanted to pay and we got a deal done that way. I would not think twice about sending family and friends to go see Mike at Colonial VW of Westborough because I know they will get treated they way they want to be treated and not having someone over their shoulder every second. I just know with this dealership I get the best service when Im buying a car and when I start bring the car in for service. Thanks Mike and Colonial for making buying a new car as easy as possible. Derek

C

caleb.brunell

Oct 8, 2011

My visit to Colonial Volkswagen was an overall great experience. Working with Mike Lodowsky made the car buying experience very enjoyable. He was very easy to talk to and he made sure to explain everything to me in full detail. Because this was my first car, it was comforting to know that he was willing to help me out so much in the process. He introduced me to the service guys who were also very helpful and explained everything I needed to do to keep my car running to top shape. I would highly recommend Mike and Colonial VW.

B

Blackstone

Oct 5, 2011

My experience with this dealership has been outstanding. Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did not understand completely.From the phone service to the parking lot man, each was friendly and polite.The service department, where I met Bill Mcgrath, is very efficent. My car was taken at the agreed time and it was ready to go in the time expected. I had an experience with the trunk release did not function one day. I had inadvertantly damaged it. It was 4PM on a Saturday! I called in panic as there were things I need to remove from the trunk that day. Bill answered right away and had me come in immediately. Fixed in 20 minutes!My next car may well be a VW!!

A

anneporcella

Oct 3, 2011

Owned a VW New Beetle for 11 years--always serviced by the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys!

C

chrisgerath

Oct 1, 2011

I have owned 9 VWs. In the early 90s I gave up on them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly that is the by far the best quality new car I have ever owned, by a MILE.ZERO (I mean zero, nada, not a one) defects in 56,000 miles. I recently had a problem after 26 months (at 57K) and Colonial took care of it instantly and they and VoA agreed to cover it in full.Good grief, buy these cars!! And hats off to Colonial, they do a wonderful job.

C

cropel

Oct 1, 2011

I've been a customer of this dealership since early 99. The srevice department is the best I have ever dealt with.Bill McGrath is a top notch advisor with great customer service skills.Steve Tucker should be proud to have Bill as part of his team.

J

jsimonel

Sep 29, 2011

Billy McGrath and Kevin Cross turned a point of frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. My car had to be towed to the dealer (drive shaft joint failure) on Sunday and first thing Monday morning (before I had a chance to call), I was notified they had received the car and what they had diagnosed. I was notified via e-mail and phone call letting me know progress until the car was fully repaired on Wed. I really appreciated the proactive update and the speed with which this event was handled. This is definately an experience that could have been negative for VW and the dealership, but was turned positive by these individuals.

A

AlanMillar

Sep 27, 2011

Recently took my car to Colonial late on a Saturday afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantastic. Adam Peschke, Service Advisor, had me back on the road within one hour after repairing my puncture, rotating the tires (he pointed out a small bulge on one of the front tires and had that tire moved to the rear) AND performing the 10k mile service to save me coming back another day! Could the service get any betteryes. as he handed back the keys he informed me the tire repair was free of charge. The level of service, courtesy and flexibility was beyond reproach which is why I have rated them so highly. Adam will continue to get my business.

R

ridenoua

Sep 26, 2011

Mike Lodowsky and Colonial Volkswagen truly provided a wonderful experience for the purchase of our new Jetta. Moreover, we found them responsible and trustworthy, standing behind a genuinely impressive product. We look forward to driving our Jetta for years to come.

0

08CBRguy

Sep 24, 2011

Buying a new car has never been so easy and pleasurable. From the moment that i walked in, i was treated very well. I will recommend Ashley to ALL of my friends and family that are in the market for a new car. Thanks again!!!

B

bpayne72

Sep 23, 2011

Bill McGrath (who works in the service department) is the poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchase and that I was very excited. I told him the milage about the car. He asked me if the VW dealership had serviced the DSG (as it was necessary to keep the extended warranty)for my new car. I called the other VW dealership and asked. Bill was right, and I had the other dealership fix the problem. Bill (on his day off)call up his own dealership to have a copy of the 40k DSG service memo ready for me to pick up just in case the other dealership had any issues with my request. Bill really went out of his way to ensure that I was covered. I will continue to take my VW R32 to Colonial VW as long as people like Bill are looking out for me.

J

jdashmo

Sep 23, 2011

As a very busy professional that just moved to the area, I needed to work with a dealership that not only understood my needs and respected me, but also was dedicated to a the highest level of customer service. Immediately upon entering Colonial, I was given respect and dedication from my salesman, Bill T. He patiently worked around my hectic schedule, he answered all of my questions and not once did he ever make me feel pressured, hurried or rushed. He was the epitome of patience and has followed up with me even one month after my purchase, helping me with a small headlight issue; but treating it like it was the most important thing that he had on his plate. I can't say enough about the service, the people and the experience - it was positive every step of the way. Dealerships should all strive to this level of customer service and look to Colonial as a model of the right way to treat customers.Thanks Colonial!Jen Moore

L

lrosenkrantz35

Sep 23, 2011

I am having major work done to my 2010 VW Routan due to water damage to the engine and he has gone above and beyond to help me with every step of the way from the insurance coverage to the rental they are providing during this long process due to back order on the parts. He calls daily with updates and to me he has the best customer service skills I have seen anywhere. He is an asset to Colonial volkswagon. I will buy from colonial in the future due to the outstanding service they provide.

T

tmcg4

Sep 23, 2011

Bill was very helpful while getting my car serviced. He kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well.

J

janicecellucci

Sep 22, 2011

I was in the process of looking for a new vehicle, and I was trying to decide between two different brands. After visiting Colonial Volkswagen of Westborough, my mind was made up for me. The staff was extremely friendly and helpful, and they put my mind at ease in terms of what a great product this manufacturer has. The salesman that I worked with was Mike Lodowsky. He was professional, knowledgeable, and was dedicated to finding a car that met my personal, unique needs. All other staff that I came in contact with went out of their way to greet me and talk to me. After bringing my new car home, they have stayed in constant contact in order to make sure I was happy with my purchase, and was there to answer any and all questions that I had. My prior experiences with car shopping were negative with feelings of stress and pressure. Colonial Volkswagen truly made my car shopping experience not only enjoyable but they have a guaranteed customer for life!

F

finacaro

Sep 19, 2011

We just bought a 2012 Jetta Sportwagon TDI from Colonial VW of Westborough. Were very happy that we stopped at Colonial VW in Westborough. The staff was friendly and cordial. Our salesman, Lenny Ball, was courteous, helpful and knowledgeable. He listened and responded with a viable solution. No pressure. As it was, precisely what we were looking for was not in stock. We were ready to order and wait. However, Lenny did some further research and found that a car fitting our description was due to arrive in about three weeks. We left a $500 deposit to hold the car. Lenny called about two weeks later saying it had arrived. Sure enough, it was perfect, brand new and exactly as requested. We test drove this amazing car. Shane Bhatty guided us through the purchasing and paperwork process. We felt that we were dealt with honestly. We got a loan at the lowest rate possible. Lenny introduced us to Service Dept. staff, explained the maintenance schedule, etc., scheduled the first maintenance appointment. He carefully reviewed and instructed us on the features of the car, in detail, before we drove off, hassle free. Overall, we felt that we were working with folks who were doing everything they reasonably could on our behalf. We will definitely recommend this dealership to others.

S

sudbury

Sep 19, 2011

WOW!! Bill and the dealership are outstanding! After going to 3 other VW dealers for a simple tire issue that none of them fixed....Bill took my car in with only 1 hour notice and fixed the problem with just a short wait and great waiting room! I will go back for other service! Thanks. Bill great customer service!!

G

GIZMOOO

Sep 17, 2011

The complete buying process was smooth. All questions and concerns were addressed and answered honestly. Follow-up was prompt and service helped out with a problem to our satisfaction. Mike Lodowsky was especially knowledgeable and professional both during and after the sale.

C

cdellerba

Sep 16, 2011

I've bought three cars from Colonial so far, the latest being a Golf TDI. The sales staff are excellent, especially Mike Lodowski. He never pressures, is honest, and is just an all around great guy- doing things like calling to make sure I like the car! The service department is also excellent, with Bill, Bill, and Adam being great service advisors. A+ all around at Colonial VW.

L

LVTurner

Aug 14, 2011

Customer Service performed very sloppy work and simply does not listen to their customers requests. When attempting to get the issue resolved, they simply do not respond.

DL

Dennis Luciano

Jun 13, 2011

I visited two VW dealerships and conversed with three other dealerships within 35 miles of my home. I was searching for a 2011 gas,automatic Golf to test drive, but no dealer had one available. Two dealerships said they were able to find such a vehicle for purchase. I was visiting my son in Northborough, MA, and noted that Colonial VW was just a few miles away, so even though I knew that they did not have one either (in fact we could not even locate a 2011 gas,automatic Golf in New England),I decided that at least I could test drive a 2011 automatic Golf TDI. Bill Treannie greeted me and within a few minutes we were on the road in a GOLF TDI; drove really well, but I was still set on wanting to test drive the gas version of the Golf. So Bill with the Sales manager Tony searched for the exact vehicle I wanted (2011 Golf 2.5L, automatic, 4-door, Candy White exterior, with minimum number of options). They found one in Brooklyn, and wanted to make a deal. With little effort on my part they agreed to get the vehicle and have the purchase contingent on me wanting the car after a test drive, if I put $500 down, which would be refundable if we did not complete the deal. They gave me an excellent discount on the MSRP, based on the reliable information I earlier found from Consumer Reports. This all happened on Friday, June 3rd. They were also willing to let me think about it over the weekend, which I did. On Monday we conversed again and indicated that I also wanted to trade in a 2000 Camry LE, which was acceptable to them. The car arrived at Colonial on Friday morning, June 10th, and we set an appointment time of 1:30 pm for a test drive. Well needless to say I loved the drive and was ready to purchase. They gave me a fair value for my trade-in (in addition to the discounted price we agreed to earlier) with little hassle. The paperwork went smoothly with absolutely no pressure. I drove off the lot at 3:30 in my new Golf, after Bill spent time going over all the features of the car, knowing that I had to return for my registration and inspection the next morning. So in a short, painless 2 hour period I test drove the car and completed the transaction!There was a slight problem on Saturday morning which they handled efficiently while I was there with no wasted time. I have purchased a number of new cars over the years, and typically have dreaded the experience---but this was not the case at Colonial. Bill walked me through everything in a professional, friendly way, and I highly recommend him to others. I could not be more pleased with the experience.I cannot imagine that I would have gotten a better financial deal at any other dealership, nor a better experience. My sincere thanks to Bill and Tony.

T

Tbtiguan

Jun 7, 2011

My family and I happened to stop by Colonial VW after the plan to pick up a Lexus from another dealership didn't go as well.As soon as we walked in we were welcomed by Dino who was very friendly to work.Dino listened to what I wanted and how much I was willing to pay.After some back and forth negotiation, my offer was accepted and our family walked away happily with the new VW.What sets this dealer apart from others is their honesty and willingness to go above and beyond to make us happy customers.I have bought maybe at least seven new cars since I got my license and this was the best experience.Thank you Colonial and Dino for the great experience of buying a car!

M

mimmsalex

May 12, 2011

Everyone that I worked with at this dealership was fantastic. The whole staff was friendly and accomadating. To top it all off, I was able to find, test drive and finance a car in 3 hours, and pick it up the following day. If I were to buy another new VW, this would definitely be the place that I would go. J.P. kept the process quick and painless and had me on my way. Overall, great experience.

A

aguszek28

May 4, 2011

Dealer gave me a great deal! I had visited some dealers around and nobody had given me a great price like him. He was very friendly.I think I would recomend this dealer to everyone. I am pretty sure I am goin to go back there for service to my car or even to buy a new car in future.

D

dominico1

May 1, 2011

I bought a 2008 passat from Chris at Colonial Volkswagen in rt. 9 Westboro and they treated me very well. I didn't know if I could get the loan for the car but Chris and Shane assured me that if anyone could secure a loan for me that it would be from their lenders and they made it happen. Thanks guys!

K

Kmafuta

May 1, 2011

I came into colonial vw to look at a Golf TDI. I had no intention of buying a car that day. Perkins Louis really took the time to help me understand why a TDI engine would be the best bang for my buck. He made me feel that he was trying to find the best solution for me rather than just trying to sell me something. I am really happy with my purchase and would recommend that Perkins be the one you should talk to. 5 stars.........

K

kberman

Apr 28, 2011

Great service at this dealership. I have been taking my old passat here for service and they are always so wonderful and helpful and always keep me in the loop about what is happening to my car I decided to look for a new lease at that dealership and the service when looking for a new car was just as great. I test drove the 2011 Tiguan and Chris went over every feature and benifit over other cars on the market that I was looking at the price was great to. I would definately recomend this dealership as well as Chris T.

K

kirzac

Apr 28, 2011

We had a great experience with the dealership. They answered all of our questions and were very easy to work with. We appreciated JP keeping in contact with us, getting back to us with updates about when the car was going to be ready for delivery. He was great at going over the car when we picked it up. We would recommend this dealership to anyone looking to purchase a Volkswagen.

2

2011VW

Apr 26, 2011

Good dealership overall. Willing to work with you to get what you want or need in your purchase. Sales and Finance staff were all friendly and helpful.No hassle and no problems during the purchase/lease process.Good quality used and new inventory

F

fredosurfer

Apr 26, 2011

I had such a great experience at Colonial VW in Westboro. Chris Tattrie was so helpful and friendly. It was great having a no-pressure sales experience with someone who answered all my questions. I will absolutely go back to him when it's time for a new car. I love my used 2007 Jetta and would highly recommend going to Chris at Colonial VW in Westboro

J

jennyo5953

Apr 26, 2011

Chris was extremely helpful and very patient with me since I went in not exactly sure what I needed to do. He showed me several types of cars in my price range and gave me helpful information on each to assist my decision.. I was trying to trade in 2 vehicles (one where the alternator just went). Chris and the team were able to work with me and my budget and I came out with a beautiful new car that I absolutely LOVE! I purchased the car over a week ago and Chris has been very diligent in making sure everything has been done accordingly like scheduling to come in for the registration, scheduled my first maintenance visit, and he even introduced me to the maintenance department people who would be working on the car.. I have purchased a lot of cars in my day and I have never had that type of customer service! Overall - everyone was very friendly!! I can't say enough about my experience and am very happy!Jennifer

L

loganmail

Apr 23, 2011

Both Dave Belan and Perkins Louis were great. I would buy new from them again. Also, the whole staff was great to my three kids while my wife and I were doing the paperwork. It really made the experience worth it. Thank You...Thank You.............

T

tjeesq

Apr 22, 2011

I need to start off by saying I usually hate care dealerships and the entire car buying process...yet didn't feel that way at all at this dealership. My sales person was very upfront with me and honest, and there was no pressure whatsoever in this sale. He was patient, and test drove several vehicles with me until I found the right one for me and my budget. I LOVE my sales person...and would buy from him again...he made me feel completely at ease. Shane in the business office was also great...didn't try to over sell me aftermarket products for my car, and that was a first. =) Thanks Chris and Shane! I love my car! Sincerely, Tracy Ellsworth, owner of 2007 VW Beetle. You guys rock!

TG

TDI Girl :)

Apr 21, 2011

The customer service at Colonial VW Westboro is stellar! Chris-Allen Tattrie, my salesman, was very pleasant to work with-- he is easy going and proficient. I absolutely love my new Jetta TDI and I am 100% satisfied with the service I received during the purchase of this vehicle.

M

moellertime

Apr 20, 2011

My salesperson, Chris Tattrie, gave me prompt and professional service. I was extremely happy with the deal I received and the quick delivery time. The finance manager Shane Bhatty was also able to process the deal very quickly. I look forward to dealing with Chris Tattrie and the team at Colonial again in the future!

T

threadeater

Apr 19, 2011

I am giving this rating because unlike some dealerships it seems that customer satisfaction really matters to these folks. In a day an age when customer service seems to be a thing of the past, I really appreciate being treated well. I look forward to having my car serviced here as well.

K

KenenaLee

Apr 5, 2011

I had such a great experience at Colonial VW in Westboro. Chris Tattrie was so helpful and friendly. It was great having a no-pressure sales experience with someone who answered all my questions and really took his time with me. I was unsure at first with what I was looking for and Chris was very patient. I will absolutely go back to him when it's time for a new car. I absolutely love my new 2011 Jetta SE and would highly recommend going to Chris at Colonial VW in Westboro to check them out for yourself.

F

fmbma99

Apr 5, 2011

I visited this dealership several times over about a year before making a purchase. The staff was always friendly and attentive. They are not high pressure at all. I just purchased a new Jetta and was very pleased with the sales and delivery experience.

A

apapalia17

Apr 4, 2011

I had a very good experience purchasing my first new car. Chris was very helpful and worked hard to get me a great deal. I was very happy with the trade-in value I got for my old vehicle. I would definitley reccomend this dealer to friends and family.

S

supremeitaliano

Mar 29, 2011

My girlfriend and I stopped in to COlonial Volkswagen on 3-27-11 to browse. We were soon greeted by a very friendly and informative sales represenative named Chris Tattrie. Before we knew it we were sitting at his desk talking price. We didn't really anticipate purchasing a car on this day but the deal was so good we couldn't resist. The following day we were back and signing paperwork making a car deal. Excellent overall experience. Thanks Chris for making buying a car fun!

V

vwbuyer1

Mar 21, 2011

I walked in to the dealership to look at a used car I saw on craigslist and ended up coming back to buy a new minivan. I wasn't familiar with it before the visit and the vehicle was suggested when I saw the used vehicle didn't meet my needs. I'm very happy with the pricing and service to date. Thank you.

B

brookroads

Mar 4, 2011

The complete process was professional. All questions and concerns were answered very quickly and accurately. The cars that we were interested in were all on the lot including the colors we wanted to see. Chris made our visit very comfortable as did the rest of Colonials staff that we dealt with. We will recommend Chris and Colonial to our friends. Sincerely, Sandi and Mike Belmonte

C

cbjansen

Mar 4, 2011

I arrived at Colonial VW, and within seconds, JP came over to chat with me to find which car was of interest to me -- 2011 Jetta SE/Convenience package. He patiently discussed all the options with me (Purchase -- both cash sale and financing the vehicle --, leasing)and was really patient and gave me detailed answers to the many questions I had re why I should be interested in the 2011 Jetta.JP introduced the manager quite early on in our conversation, which I really appreciated, rather than at the point where salesmen usually bring in the manger 'to close the deal' as had happened at other dealers. What was best was that both gentlemen LISTENED to what my needs and constraints were, unlike my experience at two other dealers. The deal I was offered was the best price that I had been quoted. I was kept abreast of information re the timetable for delivery of the vehicle, and all associated matters without ever being intrusive nor overbearing.At the end of my first visit, I knew that Colonial would be getting my business, and indicated as much to both JP and the manager and shared with them both that it had been a wonderful experience and that I would have no hesitation in recommending both Colonial and JP as a salesperson to any of my friends and acquaintances,because of the extremely positive experience I had. The level of service never wavered once the deal was closed.The attention from both JP, the manager and the business manager (when he was brought into the picture) remained steadfast, friendly, courteous, pleasant, timeous and all round wonderful.If a great car buying/leasing experience is what you want, without hesitation, I unreservedly and highly recommend that if any one is interested in a VW in this area that they pay Colonial VW and JP a visit. You will not be disappointed.

K

kclark1234

Mar 3, 2011

I stopped into Colonial Volkswagen recently and spoke with Chris Tattrie while I was shopping for a new car. I actually went back to Colonial VW 3 times before making a decision. Chris was very helpful and I test drove several cars. Even though I eventually purchased another brand (it was a really close call) I was impressed by Chris's friendly and helpful nature and I would not hesitate to recommend him to my friends. When the time comes for purchasing my next vehicle I will be going back to speak with Chris first.

R

RadioWorcester

Mar 2, 2011

I was in having my car serviced and was approached by sales person Chris Tattrie. He was very courteous asking if I needed any assistance. I informed him I was having my car serviced and he asked me a couple questions about it. He informed me that due to the record breaking snowfall in January the dealships was working hard to write deals. He was not at all pushy. Very professional, very polite. He gave me his card and said now might be a great time to move into a current year model. Having been a sales manager manager in the 80's I knew well how this historic snow fall in January would be hurting business.I came back on the last day of January and Chris, and I along with the help of his support staff settled on a deal and I moved up from my 2006 Passat to a new Jetta as my wife missed our 2003 Jetta because it was easier to park than the larger vehicle.This is the third VW I have aquired from Colonial in the last five years. I can not say enough about the dealership. They also have a great service department that fights hard with Corporate VW on behalf of their customers. They also do great work.Five stars is too few for this dealership and salesperson Chris Tattrie.Sincerely,Jim McElhiney

K

kakoa

Mar 1, 2011

I purchased a 2010 Routan from Colonial VW this past week. It was a very easy and pleasant car buying experience. I found both JP and Shane helpful, attentive and timely in our transaction. Would highly recommend this dealership to friends. It is always nice to have such a positive car buying experience.

A

artf

Feb 23, 2011

Purchased a new VW Routan and I will say the experience was smooth as silk and hassle free. J.P., my salesman was attentive to all my questions and worked with his Sales Manager Ton Strozino to give a great price on our new vehicle. Never felt pressured and they were able to get me in the vehicle a day sooner than expected even with the Holiday Weekend being very busy for them. The Finance manager Shane also got me a great rate and was friendly and pleasant to work with. Never bought from this dealership before but i would highly recommend them. Service Dept. answered all my questions about some of the features in the vehicle. They took care of all the paperwork for registering vehicle which was a bonus as well. They detailed the car and I had a full tank of gas driving awaya. All employees were friendly and accommodating.Art.

T

traceyed

Feb 22, 2011

Dealership was very good... just a long wait to see financing. Purchased car on President's Day weekend and feel the dealership should have been staffed with more personnel. Salesman, J.P. Hage, very thorough, pleasant and time-sensitive and attentive.

N

npoliveira

Feb 21, 2011

Honestly, the best salesman i have met. He was determined to work with us. I am very happy with the overall result and would like to thank him a lot, because the car he sold me is 100% what i was looking for. It was a 2004 GTI VR6, great color, great care of the car...it is beautiful. THANKS CHRIS!!

D

DG56

Feb 19, 2011

Upon arriving at the dealership I went to the front desk and asked the receptionist for a salesperson who would be able to assit me with a new car. A slaesperson named Chris Finneran arrived within 20 seconds or so.I sat with Chris to go over what I was looking for and he took me through the process step by step and was able to answer any questions I had. I was returning a leased BMW and wanted to get a vehicle that was less expensive and had better gas mileage. Chris showed me my options and we settled on a 2011 Jetta SE. It came with all the bells and whistles that I wanted. Navigator, blue tooth for my phone, hookup for my Ipod, and number of other options that came standard with the vehicle.The test drive was enjoyable and the car handled better than I expected it to. I once had an older version of the VW Jetta and there was certainly many improvements.I picked out the color that I wanted and my car was delivered and ready to be picked up 2 days later. Exeptional leg work all around to deliver my car when I wanted to pick it up.

J

JCGFRAM

Feb 15, 2011

Had used the Dealership for a number of years for service on my older VW Jetta and was very satisfied. From the first time I stepped into the showroom found the staff to be helpful. Salesperson, Chris, was most helpful in vehicle performance and listening to my needs. Second time in it was only a matter of a couple of hours and the car was delivered to me. Chris spent as much time as necessary explaining all the workings of the vehicle.

V

vwgti2011

Feb 15, 2011

If you're at the dealership looking to buy a new car ask for Chris Finneran. He is knowledgeable, courteous, truthful, and best of all patient. He makes sure that the sale process is an enjoyable one and will be there for you even after purchase. Just give him a call anytime and he'll remember you and will help you with any concerns.I am very impressed with the kind of support Chris has given me.

S

skicjd02

Feb 14, 2011

I originally bought a 2011 Jetta SEL w/ sports package (I owned a 2001 VW Wolfsburg previously). However, the sports suspension was much harder than my 2001 (also a sports suspension), which I was surprised by since this was a newer vehicle. In addition, my car within the first 5000 miles made several clicking as well as vibration noises in the dash. It went back to the dealership 3 times for them to try to work it out, but it still persisted. They opted to put me in a new model again without the sports package. Normally I would have been extremely upside down trading in a new car, however they got me very close to what I was already paying in payments. They also threw in stainless steel exhaust tips and rubber floor mats for free. The suspension is great now and I got a color that I preferred more than the original. Chris Finneran was my salesman and he was very helpful and answered all of my questions in a timely manner. I would recommend this dealership to a friend. They wanted to make sure I was happy with me vehicle!Chris D.Wakefield, MA

W

will.ingham

Feb 13, 2011

Sales staff was very attentive and welcoming. They listened to what I wanted and gave us the exact car we were looking for in order to test drive. Chris Tattrie was knowledgable and accommodating as my wife and I went back and forth on color and options deciding on which sportwagon to purchase. Chris worked with us on price and trade in value. We received a very fair deal and are very happy with the car. The staff we worked with Chris, finance, prep guy and manager were wonderful. They stand behind what they sell and made sure we were well informed and happy with our purchase before we even left the dealership. I highly recommend the dealership, Chris Tattrie and Shane the finance person.

E

eos2009

Feb 12, 2011

Working with Chris made buying my car very easy. The prices were fair and dealing with the business end of the deal was very easy. We drove over 50 miles to work with this dealer and are glad we did. Look foward to working with this dealer and sales rep when we need another VW!

S

Sarahe11685

Feb 11, 2011

Chris was an excellent sales person. I recently bought a 2010 beetle and I love it. Chris made sure I got everything with the car they way I expected. Great work!!! When buying a car in the future would def buy from colonial Vw. I will also rec to friends and family.

D

dnicholson1975

Feb 10, 2011

My overall experience with Colonial VW on route 9 has been truly outstanding. The Service team at the dealership takes a true pride in the service and product they offer. I also just recently visited the dealership in order to purchase a new vehicle and the sales rep J.P managed to exceed all my expectations with regards to a deal that enabled me to leave the dealership on the same day with a brand new car! Its the first time I have ever took the time to comment on any level of service that I have ever been provided, so I hope this stands as a good indication as to happy I am with the service J.P recently provided to me.Regards,David

P

peter4495

Jan 29, 2011

We did a lot of research before going to the dealership. We had a great experience.The Salesperson J. P. Hage was wonderful. Everything went smoothly and the price of the car was beyond our expectations. There was no pressure to buy. They answered all of our questions and we test drove two vehicles before we made our decision. We had not planned to purchase when we went there but everything was handled so well and the price was lower then we expected so we agreed to buy on our first visit. We would recommend this dealership without reservation.

D

DENNISJMOORE

Jan 28, 2011

MY EXPERIANCE WAS GREAT. I STARTED OFF GETTING AN 05 JETTA SERVICED AT COLONIAL VW OF WESTBOROUGH. AFTER TALKING TO J.P. HAGE A NEW JETTA SOUNDED GREAT. I TALKED TO MULTIPLE DEALERSHIPS AND DID RESEARCH ON LINE. AFTER DOING MY HOMEWORK, I FOUND THAT BY FAR COLONIAL VW OF WESTBOROUGH OFFERERED THE BEST DEAL FOR A 2011 JETTA SEL. THEY ALSO OFFERED ME THE HIGHEST PRICE FOR MY TRADE IN AND MY INTEREST RATE IS HALF WHAT I WAS OFFERED AT ATAMIAN VW IN TEWKSBURY. THE MODEL WITH ALL THE OPTIONS AND COLOR I WANTED WASN'T ON THEIR LOT HOWEVER THEY HAD NO PROBLEM GOING OUT OF STATE TO MAKE SURE I WAS COMPLETELY SATISFIED. I DEFINATLY RECOMEND THIS DEALERSHIP TO ANYONE WHO IS SHOPPING AROUND FOR A NEW VEHICLE.

J

jsenes

Jan 27, 2011

J.P. and Shane worked with us to get us a great deal on a 2010 Routan. The Colonial Staff were friendly and professional. The process was quick and easy and this was appreciated since we had our 2 young children with us most of the time. I would recommend this dealership to others looking to buy a VW.

J

jvcolby

Jan 26, 2011

It was great working with Chris Tattrie. We took a bunch of Jetta's for test drives and he answered all of our questions. Tony the sales manager was great and so was Shane in Finance. This is the second car we leased from Colonial VW in Westborough and the experience with Chris was great both times. Tough negotiations but in the end I feel we got a deal we can live with. Bill Mac and Bill in the service department are great as well.

F

franmag1

Jan 25, 2011

Chris Tattrie helped with selection and price and even ended our lease early and enabled us to continue our relationship with Colonial & the Volkswagon brand again. Great job all the way around. I will continue using them for service as well. Thank you.

S

skopp64

Jan 22, 2011

The sales person I spoke with was very helpful. They provided me with great service and answered all of my questions. I am very please with my new vehicle and would recommend going to colonial and speaking with their sales team before buying anywhere else.

2T

2011 TDI

Jan 19, 2011

This is the second consecutive car I have purchased from Colonial of Westborough. They do evrything well. Sales, service, financing, you name it. The salesman I had worked with in the past had left the dealership, but the new salesman was good too...I have no complaints and highly recommend these guys without hesitation. If you want a VW this is the place to go.

DC

Dermot Collins

Jan 18, 2011

I went in to the dealership to look at the new jetta tdi, I had purchased one for my wife in 2010. I was very happy with the sales team the staff were great. I don't like going into a dealership where the sales men are on you the moment you step out of your car. The sales man was very patient and buying the car here was effortless, I would recommend Colonial VW in Westboro for a future Car purchase.

A

abh58

Jan 15, 2011

I went in for a minor service issue for my 2009 Jetta and came out with a New 2011 Leased Jetta. The entire sales team were great. They all worked as a group to make the deal come together to fit my budget. No pushiness,games, or hard sell tactics, just a genuine desire to get me what I wanted at a price I was comfortable with.Definately a win win situation!!! I pick up my car Monday and I am thrilled.Chris Allen Tattric was my primary sales associate and did a great job. I found out during the course of negotiating the deal that Chris was new to the dealership and I was his first sale. Congratulations Chris on a job well done. May there be many more sales in your future at Colonial Volkswagon.

1

17707j

Jan 14, 2011

Unprofessional staff. I purchased my vehicle new from Bill, the owner, and have taken it into the service department when problems have arisen. I have been noticing my car will shake at higher speeds. I have owned many cars and I know when a car does something "that doesn't quiet feel right" you need to check it out. Especially on a NEW CAR with less than 10k mi. When I took my car in to be looked at, it was as if the service department wanted nothing to do with me or the vehicle. When I drove to the dealership (I live 10mi away) the car did not shake. When Bill M. asked me if the car was shaking on the drive to the dealership, I said "no". Without hesitation, Bill told me with attitude it's probably the road and said there's nothing we can do. He left me with the feeling of "I'm an idiot" which is inexcusable. I have been in various service departments in my lifetime...Toyota, Ford, GM you name it. It seems they all get the picture your dealership is obviously missing. That is professional service & staff. I understand the car was not shaking when I drove over, but then again I live 10mi away and do not go over 40mph on my way there. Bill should've said, "We will take the car and see if we can find out a problem, if any". And if there was not a problem, ok, great! But how do you know if you do not take a look? Maybe it was a gimmick and you were just waiting for something to really break and let the warranty pay for something "larger" that would utilize VW warranty services that would be worth a damn. Maybe, maybe not. The major concern I have is the fact that if my wheels came off or something disastrous happened after I left the dealership and after Bill said, "there's nothing I can do?!" Who would be at greater liability? I don't give a damn about your dealership, but I do care about the lives of the persons in my vehicle and anyone else who could be impacted. Bill, I suggest you start examining your answer "There's nothing I can do". It would be appropriate to give yourself more credit than that as a trained service professional who has made a great career for himself and has worked for Colonial VW for over 10 years. The automotive industry deserves better and I believe you can do better. I hope you will truly read my feedback and understand where I am coming from. My finance' and I have already made the decision not to use your service and sales department anymore. I am writing this for your benefit ONLY. I hope you take my feedback seriously. Good luck in the future.Joe205-265-0530

J

janetcarlson

Jan 4, 2011

I just purchased a new 2010 Jetta. The salesperson that helped me was friendly and knowledgeable without being pushy. The price was competitive and my overall experience was excellent. I would definitely recommend Colonial Volkswagen. Thank you!

J

jmenzel

Jan 3, 2011

I purchased my 2010 Golf TDI in June 2010 and found Liz to be very knowledgeable about the features on the TDI and pleasant to deal with. There was one car on the lot with all the features I wanted except for a moonroof and Liz made all the arrangements for getting one installed. I have since recommended friends to check out Colonial as a great dealership and Liz as the sales contact.

R

riserichardson

Dec 31, 2010

WE planned on buying a 2010 VW TDI Jetta. We called the Sales Managers of 6 dealerships, and told them we would email them our specs, and ask for a price proposal. Colonial's price beat everyone by a mile. We emailed to confirm the price, and Tony confirmed it. We still didn't believe it until we walked into the dealership and saw the bill of sale. Colonial was very friendly, very straightforward, and quick! We were in and out of the dealership in less than 2 hours, driving away our new car, and that included setting up the 0% financing. Bobby spent time showing my husband how the electronics and radio worked in the car, and took us to the service area, and explained how we arrange for service, etc. All very clear, and very helpful. We were treated very well.

P

pmccrann

Dec 25, 2010

Chris was friendly, knowledgeable and patient with us as we bought our first VW. Made buying easy and straightforward, the way it should be. Even during the negotiation process, he was open and followed up quickly via email and voicemail to respond to our counter offers. Thanks!

I

Ihatespeed

Dec 23, 2010

I bought my '11 JSW TDI in the end of august, Miss Stevens was very helpful, listened to what I wanted and then found the exact car down to the color, for what I consider a fair price.The dealership had enough cars on the lot so I was able to test drive a similarly featured vehicle (it was a sedan vs a wagon, but right power train / options etc) before ordering. They made no attempt to up-sell me into something they had in stock or features / models I was not interested in. The car was delivered on time as promised. Since purchase Miss Stevens has been very quick to answer all my questions regarding features and quirks, definitely giving a very personalized feel. The service department has been accommodating to my schedule, I have been in for the first 2 of 4 courtesy services both were quick and done neatly and professionally. and they throw in a car wash coupon.I have 14000 miles on the car so far, with no complaints.

G

Gcostello

Dec 22, 2010

Colonial Volkswagen customer service was outstanding! I worked with Christopher and he was extremely knowledgeable about all the vehicles I was interested in. My first impression upon my arrival to the dealership was great, I was greeted with smiles. This dealership is not your typical pushy feel I will without a doubt be back to buy a Volkswagen. Thank you everyone for a wonderful experience the best of luck and Happy Holidays Christopher!

1

123jack

Dec 21, 2010

I bought a beetle and had the pleasure of dealing with Elizabeth stevens. She is very friendly, knows her vehicles like no other salesperson I had dealt with. I would recommend her to all my friends and family.I hope when I need to buy another car Elizabeth is still there.Sincerely,Jack

C

cfmoxey

Dec 21, 2010

After my old car had been totaled in an accident, and with my less than stellar credit history, I came upon Colonial VW. Chris discussed my needs thoroughly with me, understood my desire for something reliable, fun to drive, and a standard (very important!). The car he came up with, a 2008 Rabbit 2.5, was perfect. Then he and the Business Manager worked their magic to get me financing with very low down payment that was almost exactly what I was paying on the dead-mobile. I will definitely return when my wife needs to turn in the 2001 Golf. Two thumbs up! Keep up the good work.

K

Kimbie04

Dec 21, 2010

I give this dealer ship 5 on everything because they worked with me to put me in my new car! The sales man was very nice and worked out every problem we ran into to make sure i went home with my new car. He stayed after hrs to help me and showed me everything about my new car. I would recommend Chris and the dealer ship to every one i know! It was a great experience work with him and the dealer ship!

O

Olseng

Dec 21, 2010

The delearship especially Chris Finneran, the Salesman went out of their way to make sure that my buying experience was 1st rate from beginning to end. All the staff were courteous, informed and willing to help. Overall, it was a good buying experience.

R

rossana1

Nov 18, 2010

I can't say enough about Bill's patience, the integrity of the work, and the shuttle driver who was friendly and caring about my service. I have worked with other dealers and I would have to say that this was my best experience to date. They even ordered my hub cap and fixed my thermostat will the quickest speed that they could do and they did not get frustrated eventhough it was a hard problem to diagnose.

TI

TG in Sudbury

Oct 10, 2010

I had previously owned a VW Jetta VR6. I liked the car very much, but my experience with the previous dealer left much to be desired. Liz Stevens at Colonial was extremely personable, helpful and knowledgeable about the vehicle I was looking at. She was also very accommodating with my schedule. When I was at the showroom, she answered my questions with full knowledge of the car and its systems. When I communicated with Liz via email or telephone she was very prompt and complete in her responses to me. I recommend potential customers seek out Liz Stevens at Colonial VW.

A

arthur.borsky

Sep 10, 2010

Professional, courteous and genuine behavior is what we have experienced w/ Pierre Saliba and his colleagues at Colonial Volkswagon. My wife and I place a high value on dealing with honorable people. We feel very comfortable with our recent buying decision to purchase a 2010 Jetta TDI from Colonial.Art BorskyPrinceton, MA

L

laurenma82

Sep 3, 2010

Colonial Volkswagen is a great dealership. They really know how to take excellent care of their customers, and walked me through every step of the buying process. Our sales consultant Pierre was a pleasure to do business with. He gave thorough explanations on each car I was considering for possible purchase (different models of the VW Jetta) and helped me come to a solution on which would be best for me as a driver. This was my first experience buying a new car, and I'm glad I did it here! The staff was helpful and friendly during the contract signing and finance and insurance process as well. I would recommend anyone who is considering buying a Volkswagen (the used ones seemed pretty nice, too) to check out Colonial.

I

ikimball

Aug 30, 2010

After accepting a new position and losing a company after 7 years, I was in the market for a vehicle and I was referred to Bob Strickland my one of by professional contacts. Bob is the real deal and not only knows the intricacies of all of the VW models, but truly understands the art of making a deal. Bob had a tremendous knack of understanding my vehicle needs, and was tremendous in matching those needs with a vehicle and a price that was super competitive. I am very much enjoying my new 2010 Passat.

M

mk3611

Aug 14, 2010

My experience at Colonial Volkswagen was great. I went in looking to lease a Jetta LE and ended up with everything I was looking for and more. The sales person I worked with was fantastic. He was knowledgeable about everything relating to the car and really made the process easy. He also didn't play any of those "games" you see a lot when dealing with car salesmen, which I really appreciated. I would certainly deal with Bobby and colonial Volkswagen again in the future, and would recommend this dealer to anyone.

P

plinenkemper

Aug 10, 2010

Bobby Strickland and Billy were extremely helpful, attentive and friendly. They were both serious about the facts and figures they were giving me while keeping a great sense of humor (something I appreciate). It's my first experience with VW and Colonial after being a loyal Audi owner for over 25 years but I feel the commitment they make to their customers was sincere and honest so hopefully I will now become a "loyal VW owner".Thanks to both of them!

L

laurabusky

Jul 25, 2010

We were "almost" ready to purchase when we arrived. Were looking for a VW Jetta Sportswagon TDI w/std transmission. We weren't looking for any options as the TDI package is already loaded. We already own a Golf TDI, also from this dealer, and were wondering about the extra cargo space in the Jetta Wagon. We test drove a car and were impressed. The car we drove was already sold, so Bobby went to check on other models they had on the lot. They had one of my preferred colors, except it had a sunroof, which I was not really looking for. But the price was right. Bobby offered us a deal that we couldn't refuse if we would sign that day. Now, I know the classic "what do I need to do to put you in this car today?" sales pitch, and this may have been a spin on that. BUT, we had already looked up the base invoice price online and knew he presented us with a very honest price. Then he had the sense to go down the street to the auxillary lot to get our actual car. While he was off doing that, we had a chance to speak privately (good move Bobby!) and convinced each other that this was the right thing to do. I've had my new car for about a month and I'm very happy with it. And....my dog simply loves the sunroof that I was hesitant about. And if the dog likes it, I'm sold!

C

CTGOLFTDI

Jun 29, 2010

I have purchased two new Volkswagens since December 2008 from Colonial Volkswagen. Both times the process was smooth, easy and hassle free. Both visits they were respectful of what I needed for my trade & offered me the best price on the new vehicle I was purchasing. I have to drive an hour to reach this dealership from my home and it's a drive worth making. A pleasant dealership with friendly, helpful staff. They have a lifetime customer in me. A+

D

dpenny

Jun 29, 2010

I purchased a 2009 Volkswagen CC from Colonial Volkswagen and the experience was excellent. Bobby was my sales person and he was wonderful, very helpful and very patient showing us all the bells & whistles on the car. He did everything possible to make our experience buying this car an enjoyable one. Billy Vitoratos, Gen. Sales Mgr was also very nice and took the time to speak with us. Javel the finance man was great also, he took the time to show us all the different financing options that were available and gave me a great rate on the purchase. Will do business with this dealership again.

K

Kayhan

Jun 16, 2010

I brought in my '06 Passat for service. Both Jennifer the service advisor and Adilson the technician were very corteous, straight forward. I have been a service client at Colonial since I have owned my Passat for the last year and a half. This last visit reconfirmed my confidence in them.

P

paulL

May 20, 2010

Simple.EfficientOpen and (as best as I can tell) honestFriendlyRespectful of timeI would return to this dealership.I would recommend that my children buy cars from this dealershipThe dealership advertised the car on Craig's List. My wife did the necessary research so we understood what we wanted, and what we wanted to pay. Making the deal took less than an hour -- including the test drive and associated paperwork.

V

VS123

May 19, 2010

Requested a 160k mile service when I had an appointment just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the fuse replaced charging me about a buck for the fuse and nothing for the labor!I have had my 2002 Jetta wagon serviced at Colonial ever since it had 74k miles, now even at 160k+ miles it is running great! Great no pressure service team to work with. I am sure the service department with veterans Bill McGrath and Bill Fallon play a vital role in customer loyalty at Colonial VW.

M

mchurley

May 10, 2010

I just turned in a 2007 Passat and then leased a 2010 Jetta TDI Sportswagon from Colonial and I must say that the experience was terrific from start to finish. The primary reason why I had such a good experience was that I dealt exclusively with Bobby Strickland, who I found to be extremely knowledgeable, professional and responsive. I also felt that Bobby was very trustworthy and a "straight shooter." I look forward to working with Bobby again and will definitely recommend him to others.

D

dmills8

Apr 27, 2010

This is the fifth Volkswagen I have purchased from Colonial Volkswagen, and Daniel Fontaine. Colonial makes the process of purchasing a car very easy and enjoyable. Negotiating on price has always been an easy process where most dealerships it is dreadfully painful. I have also made us of the service department and they are always quick and pleasant to work with. I would highly recommend to others to purchase a car from Colonial Volkswagen.

T

thunt

Apr 26, 2010

Both helpful and accomodating with my out of state purchase which was a little out of the ordinary routine. They were willing to bring me the vehicle and /or paperwork if necessary. I never felt pressured and they were willing to negotiate fairly with me. They even made sure that the car I bought was the exact model and color that I wanted. I plan to make the trip back for service as I have confidence that this dealership takes pride in all aspects of its operations.

A

ArthurF

Apr 14, 2010

Devin and the people at Colonial Volkswagon were consistently friendly and attentive without falling into the "pushy sales" roll. They got us the car we wanted and made sure we were all happy and satisfied with the deal. Any issues or questions we had with the car or the transaction were addressed quickly and professionally.We would most definitely recommend Devin and his colleagues to anyone looking for a satisfying and positive car-buying experience.

J

jsl

Apr 10, 2010

I walked into the dealership and walked out a short time later with exactly the car I was looking for. Mind you - they had to get it delivered from a different dealership, but I had something very specific in mind, and got what I wanted (at a great price) in the end. There are several other VW dealerships more convenient to where I live, but I don't mind driving the extra distance for friendly service. Recommend, recommend, recommend!

K

kpage828

Apr 10, 2010

Colonial Volkswagon of Westborough is the only dealership I'll go too - everybody is always very friendly, super helpful, and trustworthy. This is my second car purchase from there and Devin was great. For maintenance - this is one of the only places that I trust to bring my car to. I will definitely come back and I recommend everybody to buy a car from there!

B

btoupense

Apr 9, 2010

From the moment we walked in, we felt at ease there. Devin was great to work with and there was no preassure and we didn't feel 'rushed' into a buy. We live over an hour from the dealership so they were kind enough to mail the registration for us and work with us so we could do the initial inspection closer to home which was great. There was a slight 'mix-up' (for lack of a better word) with the registration and mailing to us, but upon talking with them it was quickly rectified and the registration did end up comming in on time (if on the last of the 7 day window). Also the radio had a slight glitch with the volume (it was very picky about working) and Devin went above and beyond to get a new face on the radio to solve that after we already decided on getting the car. Colonial Volkswagen will be the first place we stop by next time we are in the market for a car.

Y

yanks99999

Mar 29, 2010

Had a great experience trading in my current lease early for a new lease. Liz Stevens was the consummate professional. I especially appreciated her sales approach. She was honest, fair, and never pressured my wife or I. She sincerely seemed like she wanted the best for us. It wasn't all about closing the deal, it was about satisfying the customer. Even days after the transaction was complete, she has been extremely helpful and timely in responding to my questions.I will definitely be using Liz for all my future car needs.

R

requiredfield

Mar 11, 2010

They were willing to work with our budget when most weren't. It was limited! Also very willing to get a car in from one of their sister dealerships and bring it to us so we did not have to drive all over kingdom come. A level of customer service that you just don't see anymore. After a thorough safety check they found some mechanical issues with our used but new to us purchase and fixed them quickly and professionally and tested everything else to be sure we were happy. No games, no changing $$ back and forth, friendly, easy and relaxed. I would cheerfully tell anyone to work with them for their next new or used car. Really nice people in a really stressful process.

S

smudge

Mar 11, 2010

Bobby is a great salesman, we went looking for a used GTi and he got us into a new 2010 for a bit more, I told him what I was looking for in a car and he brought it to the door. Great guy to work with, everything went smooth from start to finish. Great experience with all the staff along the way.

B

BobM

Feb 27, 2010

Bobby was great to work with on the purchase of my new Jetta Sportwagen. He listened to my needs and found the perfect car for me. He and the staff at Colonial were great in helping me with my trade in too. I recommend Bobby Strickland and Colonial to all.

T

ToddB

Feb 16, 2010

After encountering less than ideal treatment at other VW dealerships, I was pleasantly surprised to find the team at Colonial to be accommodating, fair, and easy to work with. They did everything they could to ensure we were treated right and pleased with our purchase. I live in the city and it was worth the drive and plan on going back for service. I would highly recommend Colonial to anyone looking to purchase new or used.

M

mfrasca

Feb 13, 2010

I've bought two cars from Colonial and always go to them for service. This is my seventh year of going to Colonial. I recommend them to everyone when they are thinking about buying a car. The customer service is excellent and I never feel pressured.

S

sta.sta

Feb 13, 2010

Bobby Strickland is very knowledgeable and extremely enthusiastic about the VW product. He answered all of our questions regarding service, warranty and technical specs -- fantastic experience!!! We have just purchased our third VW from Colonial since 1998 -- Bobby was definitely the most knowledgeable sales person we've had, and every time we have been so pleased with the price and product. The service department (especially Billy Mac) have been such a positive over the years, and definitely contributed to our choice -- along with VW's service plan, which really sealed the deal for us. Brian in financing was also great to deal with. The GTI we purchased today looks like the most exciting car (electronics, etc.) we have ever purchased (thanks to Bobby). Thank you Colonial for the "insane" deal!!! An exceptional experience overall.

J

jhillier

Feb 10, 2010

Bobby Strickland is an extremely knowledgeble salesman for the CC that I bought. He sold the car on his friendly and no BS presentation of the car's features. The team also went the extra mile to get the car that I wanted delivered to the dealership in reasonable timeframe.

G

gimmel

Feb 7, 2010

This dealer couldn't be beat with respect to price. The people I worked with were friendly and gave me the information I needed to make my decision. The only thing to avoid at this dealership is the extended warranty. This dealership only sells one, and it is not very good at all for the price, compared to other extended warranty options I subsequently explored.

A

almirx

Feb 6, 2010

These guys flat out beat every VW dealership when it comes to price. I went around to pretty much every Greater Boston VW dealership to shop around prices and Colonial was unbeatable. They really want to get your business and will make sure you are happy. Billy the GM was professional, and will get you the deal that you want and will not bullshit you, he can however appear intimidating he might have been a cop in his past life. Rick the sales guy was very friendly and professional and made the experience flow smoothly. I would definetly buy another car from these guys. If you can haggle a little and not be intimidated by the whole process you will find that these guys don't sell sleaze but cars.?

M

McDonald

Feb 4, 2010

Always wanted a 4 door Golf GTI. I had several cars on my list of potential purchases but after test driving the GTI I was hooked. However, without Bobby and the sales team who made it a pleasant experience, I may not have ultimately made that choice.

A

aubertaj

Jan 31, 2010

I have been taking my time looking for a very good used VW Passat or Audi. Because I have had the luxury of not being in a hurry to buy, I've been able to explore options at multiple dealerships and private sales over several months. I first went to Colonial VW in Westboro in late November to check out a few cars. I met Bobby Strickland, the sales associate, and got a sense that I liked him right away.....Sincere, frinedly and honest. I told him I was still going to look at other vehicles elsewhere. He did follow-up w/ me with a couple of phone calls in a friendly, non-pushy/non-aggressive way. I found that many of the other sales associate at other delerships were the typical sleezy car-salesmen that I could not trust. I recently went back to Bobby Strickland when I saw that he had a Passat in stock that seemed to be what I have been looking for including my color preference. We were able to work out what I feel is a very fair price and I was able to get a very good trade-in amount for my old car. I now have a beautiful 2007 Passat that looks and drives like new! I'm extremely pleased with this particular dealership and salesperson. Incidentally, it was my VW and Audi mechanic that had specifically told me that Colonial VW in Westboro tends to be a little more flexible on price negotiations compared to others such as VW in Welleslay......He was right.

D

dlarc

Jan 30, 2010

I purchased my 2002 Passat elsewhere but started bringing my car to Colonial for Service in 2005. My experiences with their Service department has been very positive. I recently decided to purchase a 2010 Passat and purcahsed through Colonial. The sales rep (Gavin) that I worked with was excellent. He was very informative, very helpful, and followed through on everything that I asked him to. There was absolutely no pressure applied by anyone. Overall, my car buying experience was extremely satisfying.

A

acar911

Jan 24, 2010

Friendly made you feel like you were dealing with friends. The were quick with answers and were well informed about the product I was looking for and did not try to sell me something I did not want. I think the price was fair and they provided me with service with turning in my leese car with another dealer, this kind of service was not expected. I will recomend this dealership to my friend who are looking.

J

juliecondon

Jan 22, 2010

We went to to Colonial of Westborough even though the Wellesley VW showroom was only 3 miles from our house, as opposed to 30 miles to Westborough, after receiving no help during a visit to the Wellesley showroom. We worked with Billy Strackman who worked hard to find us the car that we wanted to avoid having to wait 12-16 weeks for a factory-order. Billy was able to secure the exact car that we wanted from a San Diego dealership that was very reluctant to part with it, and covered the shipping costs. We were very pleased with the level of service we received. Everyone we dealt with at Colonial Westborough was very friendly, accomodating and helpful. We never felt like we were being "sold." Billy is extremely knowledgable of the car he sold us and provided a very helpful tutorial before we drove it off the lot. We wouldn't hesitate to recommend him to anyone looking for a VW.

P

peanie0702

Jan 1, 2010

when i called the dealership to find out about purchasing a new tdi jetta the first person i spoke with was the sales manager bill vitoratos. he answered all my questions then turned me over to an experienced sales person who was rob strickland. between them both they gave me a price over the phone and when i did finally get into the dealership to purchase my new car there were no suprises. the sales manager then introduced me to his boss mark babineau who thanked me for allowng colonial vw to earn my business. the whole experience was a complete pleasure. kudos to bill mark and bobby

W

wnsrfr

Dec 22, 2009

Bought a new TDI Sportswagen from Bobby, who dealt with me directly and honestly over the phone. Had to drive a bit to buy but it was worth it and despite complications on the registry transfer, etc., was able to get in and out in short time with my new car (which is great).

L

lindatimfoster

Dec 13, 2009

We received great service from this dealer and our salesperson Bobby Strickland was great. I would highly reccommend this dealer to others. We bought other cars here in the past and decided to come back and was pleased with the results. We love our Routan.

2V

2010 VW

Dec 1, 2009

I did not buy my first VW from Colonial, but I did have my vehicle serviced there regularly. In fact, I was having my vehicle serviced when I happened to wander onto the sales floor to look at new vehicles. I did not really have any intention of buying that day, but the salesman Bobby found a way to put me into a new car. Impressively, he had it prepped and ready for delivery that same evening. I feel like I paid a fair price for the vehicle. I normally beat-up car dealers over price, and I never buy at the beginning of a new model year. I may have been able to get a marginally lower price had I waited or shopped around, but the positive relationship Colonial has built with me through the service and now sales departments, made me want to dispense with the effort and sign the paperwork.Follow-up with Bobby has been great. The folks at Colonial of Westborough are top notch, I would not hesitate to recommend them to a friend.

H

hmalooly

Nov 19, 2009

Bobby was a very good sales consultant. He answered the questions and I felt he knew exactly what he was talking about. I had to have the inspection sticker done in order to travel to Canade the next day so he made it all happen that same day. It was exceptional service.

K

kirby2112

Sep 19, 2009

This was a great car buying experience. Saw the ad in the paper, called and confirmed they still had the one listed in stock. It was actually there when we arrived and they honored the price in the ad with no hassles. Never attempted a bait and switch and didn't gouge on the extended warranty or financing. A very pleasant experience from start to finish. I highly recommend this dealership!

B

billydoo

Feb 7, 2009

I initially went to another dealer because my wife and I were in the market for 2 SUVs. We both wanted the Tiguan and both had over 6 months left on our leases. The first dealer (NOT Colonial) advised me that the vehicle I wanted could not be found. Moreover, the deal they offered was not acceptable. I kind of felt they could do more with TWO potential sales. I walked out.I then submitted a random request to other dealers and was contacted ASAP by Jamie Rodriguez. He was extremely friendly and low pressure. I explained my situation and he found the Tiguan I wanted in less than an hour. I know buying a car can be a game and the buyer wants the best deal...dealers want to make a profit. That's fine. All I ask is that the salesperson be honest and not try to up-sell me on everything. Jamie Rodriguez was the best salesperson I worked with on all of my cars. No pressure. Always available to take my call. He got me the best deal and when I asked for even more, he was honest about not being able to do it. I respect that because even I knew I might have been asking for a little too much in my particular situation.Overall, everyone at the dealership was excellent and very nice.Jamie and I worked on a second deal and he got my wife into a new Tiguan for exactly what she wanted to pay. My wife has more patience than me and was willing to walk. However, Jamie/Colonial made it work.We are now both driving the vehicles we want (need actually). We moved and needed better winter vehicles. Colonial made this possible after we accepted that we would be stuck in our old vehicles because of the terrible deal offered by the first dealer.Thank you Colonial. Thank you Jamie. A+ Dealership and A++ service.

T

timandcarol

Jan 18, 2009

When we first went to Colonial, we were very impressed with the friendliness and price. We ended up working with Jamie Rodriguez toward getting a vehicle. He was very friendly. After the deal was done, however, he became less interested in things that required follow-up but which were part of the deal. There were a number of small things that he agreed to have taken care of during the time the sale was being made. When we came back to him to address those items with him, he acted in a belittling manner and said he had done enough for us. He also said we were being too picky. My wife and I were shocked. We addressed these issues with the General Manager (Mark), who was much more courteous and took care the agreed-upon parts of the deal right away.So -- in short I would not recommend Colonial only because of the way we were treated by Jamie. If we had worked with a different salesperson then maybe our experience would have been different.

P

pcholakis

Dec 30, 2008

I went back to Colonial Volkswagen in Westboro because I knew what to expect; knowledgeable, friendly, non-nonsense people that understand the meaning of service.Buying a car is hard enough, high costs, so many choices, that in the end, service is the single most important factor beyond safety.

D

delwad

Dec 30, 2008

My wife and I have a 2003 Golf and 2005 Passat. We've been using Colonial VW for our service and maintenance for the last few years.Recently, I came in with a leaking flex-pipe attached to my catalytic converter (on our 2003 Golf) and was expecting a rather costly repair. Well, upon accessing the situation, Adam said he'd get it taken care of and under warranty. And not only did he do that, but had the car ready within a few hours (even though I did not have an appointment for the repair).Thanks to Adam & Colonial VW for quality Service...John

D

dducharme

Dec 10, 2008

I was looking around the worcester area for the best car dealership to deal with. I decided to go check out this dealer ship and meet Jamie Rodriguez. I could have not asked for anything more from Jamie because he dealt with me the way I could really only be dealt with. That way was by email and he put in a lot of hard work to get this deal done. I've had problems with other dealers because they don't seem to care about what your looking for cause they just want to make a sale. Jamie did everything in his power to make sure I did get the best deal and the best service I required. The way I deal with this is if i do not get a good vibe at a place I would never go to that place again. But I will continue to use Colonial VM because of the service that Jamie provided to me and not only was he a great guy to deal with but I feel he is now my friend and will help me when I have a problem.One thing that I do not is the best thing for VW is not against Jamie or the Dealership but Against VW. The guy that called me that worked for VM i believe he was calling for Oregon because of the area code is the time that they call. When I get a phone call late at night I do not want to be on the phone talking about grades for the guy that helped me out with the car and the dealership. I just want to get off the phone and relax because i just got home from work. I think that the company should think about how they do call me and what time is the best time. All and All Jamie was the best person i have ever dealt with in buying a car. I will continue to go to this dealership and will also send people i know there for One reason and only one reason and that is Jamie Rodriguez. Thanks Jamie for all your help.

C

ChristinaHill

Nov 22, 2008

I had a great first time experience with Colonial Volkswagen. I was a repeat customer with Patrick Motors and have leased 3 Volkswagen from 1999-2008 with them. I had stopped in to look at the new Tiguan at Colonial after looking at one at Patrick. Although there were no incentives on the 2009 Tiguan that met my budget, Jamie jumped in and provided valuable information on the Jetta Wolfsburg, which definitely met my budget. I was not looking to lease again and wanted to purchase but at reasonable price. He got me into the Jetta at the right price and I absolutely love the car. He was available for any questions that I had, as I was not familiar with the purchasing process and came through on time when I wanted to pick up the car. The finance manager was also terrific and very efficient in getting the process done quickly. I will be bringing my car in for my first service on 11/29 and am looking forward to more of the same great service. Overall my experience there was wonderful and I look forward to bringing them additional business in the future.

O

oschumacher

Nov 17, 2008

Doing business with Colonial Volkswagen of Westborough was a pleasend experience, especially if you have to deal with Jamie Rodriguez.They made it happen that they found us our car in black even it wasn't available in Massachusetts.The price they offered us was good and fair, but as always the price could never be to low.I would definetely go back to Jamie and his crew to get another vehicle at this dealership.

N

nikki10481

Oct 27, 2008

I have been going for service of my 2004 GLI for years now. Bill and the service staff has always been great, honest and very helpful. I also just purchases a Tiguan from Rich Bobrick. He was great, very helpful, worked out an amazing deal and made sure I got exactly what I was looking for. I'll be a long time customer!

G

grottman

Sep 9, 2007

The sales guy was on the phone talking to his wife the whole time- He would not give us the price of the car after we took a test drive. Then he told us a certain car was available for a test drive then said later "it was not for sale as it sold already" There weren't any prices on cars so you had to talk to sales people who did not seem to care if tehy sold a car or not. Very bizarre experience.

A

amcacct

May 22, 2007

I bought my Passat from Patrick Motors and have not had any issues with them but when it came to getting someone to atleast look at it when I was having problems they couldnt get me in until the following week. I called Colonial to see if someone could see my car they told me to come in that same day and someone would atleast take a test drive to try and get to the problem. I talked to Bill McGrath on the phone and he was fabulous. When I got there Bill set me up for a test drive with Kevin he knew exactly what it was. They checked to see if they had the part and squeezed me in that day! They went above and beyond what Patrick has done for me!!! Would absolutely call them first to get a service appt.

Used Cars for Sale at Colonial Volkswagen in Westborough, MA

Contact Dealer

Used 2022 Jeep Renegade

Used 2024 Volkswagen Atlas 4Motion

Used 2023 Volkswagen Tiguan 4Motion

Used 2023 Volkswagen Jetta

Used 2022 Volkswagen Taos

Used 2016 Volkswagen Golf SportWagen

Used 2022 Volkswagen Taos