Used Cars for Sale at Coos Bay Toyota in Coos Bay, OR

Jay

Nov 13, 2016

You employ so many people which is awesome, everyone is so nice and understand customer satisfaction. Having the tv and cafe make it an enjoyable time while waiting for vehicle.

Mark

Nov 12, 2016

Lori was excellent addressing my every question and need and did so fast and efficiently with a smiling attitude. Ted Noble even lent me his car while my Lexus was being warranty serviced. He even took a minute to talk cars. Great folks!

Michael

Nov 11, 2016

Steve was helpful and friendly. He was courteous and polite and made this a very easy and pleasurable car purchase, really as good as my best experiences with much larger Portland dealerships.

Linda

Nov 8, 2016

It was a pleasure dealing with everyone at every level, especially Lori. Everyone was friendly and attentive. I would recommend any Toyota customer to come here.

Devan

Nov 6, 2016

The customer service is always great and my two year unlimited warranty for maintenance makes taking care of my car easy. It's nice to know that I'm covered.

John

Nov 5, 2016

Upon arrival, I was greeted with a smile. The service staff is exceptional. Everyone has the best customer service skills. Also, staff at the Smiling Dog Cafe are great.

Charles

Nov 4, 2016

I was received and taken care right on time and did not take too long. Every was very nice to me.

Carol

Nov 3, 2016

The waiting room was so pleasant and personnel were very courteous. The service was very fast. and done very well.

Misty

Nov 3, 2016

James and Glen did everything they could to get me into a new car. The staff was friendly and welcoming each time I went in there. Overall it was a hassle-free experience.

Dean

Nov 2, 2016

As always, timely, friendly and efficient!! It is great to see familiar faces greet you in the service department!! Paul has been with us from the beginning with our RAV4.

Jeanette

Nov 2, 2016

Very nice, thanks for putting up with my little one running arounf and giving her a balloon. Then explaining my options for a trade in. One more year!

Richard

Nov 2, 2016

The salesperson (Izzy) was very knowledgeable, courteous, and very helpful in assisting us to test drive the vehicles, and work with the sales manager to arrive at a good price and trade in amount. The business manager (Amanda) was great to work with, and was very efficient and pleasant in getting the paperwork all completed. We appreciated the salesman and the sales manager determining a good price quickly, and with no hassle.

Deborah Smart

Nov 2, 2016

The process is smooth. Scheduling, timely reminders about the appointment.Always great to see Paul Mecca behind the counter. He has been with us from the beginning with our RAV4!

Mary

Nov 1, 2016

Ease of getting an appt. Competence and friendliness of employees. Cleanliness of compleate dealership. Comfort of waiting area. Promptness of getting the work done, and the explanations of what was done and what should be done in future.

Richard

Nov 1, 2016

great, as usual. I always enjoy my service time at coos bay Toyota a a a a a a a

Alan

Oct 30, 2016

Prompt, well organized service department. Got my truck in quickly, service done in expected amount of time, and even washed my truck for me!

Leonora

Oct 27, 2016

I have told people about Coos Bay Toyota. One Avalon was sold in our area and others have talked to me regarding purchase after seeing my Avalon.

Steven

Oct 23, 2016

The atmosphere was good. The general manager Glen really helped me out with some problems I was having with budget 101 and a vehicle I bought from them.

Dyana

Oct 21, 2016

The ENTIRE staff has a GREAT attitude of service and it is very relaxed and pleasant experience. No pressure, good people, right orientation to doing business. Also LORI SAPPINGTON took really good care of me and tracked down something I left at the dealership and mailed it to me!! Thanks Lori! Paul in service was also great!

Gary

Oct 20, 2016

Very knowledgeable, communicated clearly and often.Best service center I've ever experienced and I have been in transportation services at the University of California as a service writer for over 17 years.

Michael

Oct 20, 2016

The staff was friendly and professional. They made everything easy and quick.I loved the truck I bought and got a good deal

Teresa

Oct 16, 2016

Staff are always friendly and make me feel like a value customer. The facility is always clean and the waiting area is very comfortable.

Bear

Oct 14, 2016

Faster than anticipated, but the best part about Coos Bay Toyota is the friendly cheerful people. I have been going there for years and have never run into any but nice people. The service is fast and good.

Bernard

Oct 13, 2016

The staff. Everyone smiles and says hello. Makes a person feel welcome. The service is prompt and thorough. The cafe is a wonder place to relax while you wait.

Ralph

Oct 12, 2016

Straight forward, simple, only headache is time to take care of the paperwork - financing through Toyota (takes over a hour of waiting, signing, etc).

David

Oct 10, 2016

Fast, friendly service with a beautifully set-up waiting room. A fireplace, free cup o' coffee, and TV and magazines in the lounge to boot!

Peggy

Oct 10, 2016

I was quickly waited on taken care of very efficiently. The service staff was friendly and competent. The facility was very clean.

Rose

Oct 10, 2016

A very comfortable atmosphere. The employees were friendly. A nice place to eat a lunch as it usually takes a long period of time to do business.

Stephen

Oct 9, 2016

Professionally run and love the snack bar/restaurant in the dealership. Service writer explained everything in detail about the checks done.

Susan

Oct 7, 2016

kept me up to date and took only as long as they said they would to work on vehicle. nice waiting room

Mary

Oct 6, 2016

I was able to drive vehicle off lot with minimum fuss and hassle(and I really appreciated the cold bottled water)

Ruth

Oct 6, 2016

It was relaxing and they kept you informed . Every one was very pleasant and this was at 8 am. in the morning.

Barbara

Oct 5, 2016

Lori (serv. rep.)was so very efficient and pleasant in handling the problem I had with my Toyota. I appreciate the courtesy and promptness in her dealing with the situation. That is why I will continue to take my pickup truck to your shop for service as always. Thank you!

John

Oct 5, 2016

Salesperson friendly and informative. Answered our questions and we had a great experience. Truck everything wanted and was out the door within a very short gime

Rosalind

Oct 5, 2016

Everyone was friendly, welcoming, and fast. I bought my first Toyota (2015) from Summer in your office last year. All my experiences with you have been great, and if I buy another car it will be from you.

Sheri

Oct 5, 2016

The fit me in the same day I said I needed a fix, on a Monday even. I know it was busy when I went in there but they had a smile the whole time and I wasn't made to feel like I was another chore. They genuinely cared to make sure I left happy and safe

Renee

Oct 4, 2016

I like the reminders that service is needed. Quick and efficient service and car was washed! Facilities clean and nice handy coffee shop while waiting for car to be done

lorilynn1961

Oct 4, 2016

we Love Coos Bay Toyota even though we have to drive an hour and a half one way we look forward to our appointment, Ted Noble and his Service Crew are the Best we have ever had work on our Jeep.

Sandra

Sep 30, 2016

negotiation was easy but the support materials were not provided and the car was presented with an empty tank of gas, no manual and no information on when to bring it in for the scheduled service, even though a maintenance policy was purchased.

Debra

Sep 29, 2016

I like how pleasant all of the personnel were. Friendly and informative. Treated me like Toyota family even though I have a Mazda.

Kayce

Sep 29, 2016

Angela mead was absolutely great! She is new to the sales team. No pressure. I recommended her to someone. You have a life time customer!

Richard

Sep 26, 2016

VERY PROFESSIONAL, TREATED VERY WELL,ALL THE STAFF WAS HAPPY AND HELPFUL. I REALLY FELT WELCOME AND SATISFIED. NICE WAITING AREA

Diane

Sep 23, 2016

The professional, friendly service staff are top of the line. It is always a pleasure to work with Paul and Brea. They reviewed results of the maintenance service with me and answered questions I had. The cost was very reasonable and the waiting area is amazing.

Mike G

Sep 23, 2016

Everyone here is very friendly and efficient, I have always been very satisfied with when with the upkeep service provided for my truck, wouldn't dream of taking it anywhere else. Very competitive pricing and fast quality service, they always do a great job washing my truck as well.

Allison

Sep 22, 2016

Customer service is consistently top-notch and efficient. I appreciate the feeling of respect for my time and my business, and it's the reason I keep returning regularly.

Melvin

Sep 22, 2016

My wife got what she wanted and I can afford it. They got us the best rate.Insurance was a snap

George

Sep 17, 2016

Friendly, helpful, polite, professional, comfortable surroundings. This is the best dealership I have ever dealt with. They take care of the car and customer.

Heather

Sep 16, 2016

Comfortable waiting area, clean restrooms, friendly people, nice cafe atmosphere. Initial new vehicle service took a little longer than expected. Maybe the car washing held it up.

Virginia

Sep 13, 2016

You advised me on the phone when I made the appt. that the service would take about one hour and it did. Also you washed my car and I really appreciated that.

James

Sep 12, 2016

Prompt courteous service. The customer waiting area is comfortable, clean and the snack bar has great coffee. All the employees are easy to talk with (even if your questions are ignorant.) My camry is the best car I have ever owned and I wouldn't take it anywhere else for service.

Valerie

Sep 10, 2016

The rep was ready at my appointment time. He said it would be about an hour and it was closer to 45 minutes. The car was washed and I was out of there within an hour.

Abbey

Sep 9, 2016

Great customer service. Very helpful with a car that was purchased out of town. Only drawback was they didn't have a certain tool to unlock my wheels with and rotate them.

Larry

Sep 9, 2016

How can an oil change be fun? But the staff, esp. Paul, made the experience great! We're travelling from MI and have never seen a more beautiful lounge area. Of course, the oil change was extremely thorough and the car was clean when they were done. They also had to remove tons of luggage from the rear compartment to check the spare tire. We were very well treated and our car was handled professionally. We're safe to go for another several thousand miles till we arrive back home in MI. You might want to make Paul CEO :)

Mary Jane

Sep 9, 2016

Your staff knows me and my car. They have my trust and you have my loyalty. I wouldn't go anywhere else to buy and service a car. It's fun to go to your business...like visiting friends. And you take such good care of me & my car.

Bryan

Sep 8, 2016

The whole process was quike and painless izzy the sales man was awesom . The online experience with Brandi was great

Gary

Sep 8, 2016

Service staff are very personable and know me by name. The customer waiting area is an outstanding with the deli/coffee shop.

Bud Bethke

Sep 8, 2016

Buying my new Tacoma was a long process and Summer was so helpful through the whole time. I always got new literature as it became available. Once the purchase was complete, I then found the service department to be just as helpful taking care of my Toyota Care service starting with the helpful reminders and quick service via the appointments. During our wait times while my truck was being serviced we often enjoyed lunch in the Smiling Dog Cafe. Everyone with whom I have come in contact has been helpful and friendly right down to the crew that has done the free, while you wait, car wash.

Katherine

Sep 6, 2016

Lori in the service department is so friendly and helpfull.Kelly our salesman was there and took time to come over and chat with me for awhile.

Micelle

Sep 3, 2016

Friendly and fast service. When you make your appointment there is virtually no wait time ...and a bonus car wash before you leave, what's not to love!

Barrett

Sep 1, 2016

Service with a smile, professional and had the parts and skills to get the job done. Will return as a satisfied customer when the need arises.

Edward

Aug 31, 2016

Nice waiting room and very quick and polite service. The employees explained everything that was going to be done on the car and all questions answered promptly.

Jimmy

Aug 31, 2016

such a relaxed place to shop, not like the high pressure days of old. Great food served with a smile, and the greeting when you enter the store.

Betty

Aug 30, 2016

Service people are very nice and efficient. Show room is clean. I love the deli and always buy breakfast or lunch when I am getting my car serviced. Love that you wash my car.

James

Aug 30, 2016

Everyone, starting at the front door, was very friendly and helpful. The whole experience was great. I highly recommend Coos Bay Toyota!

Oaren

Aug 30, 2016

I got just what I was looking for. I was not pressured or look at anything else or to buy. I got good advice and honest answers.

Cody

Aug 28, 2016

Worked hard for several days to find what we wanted and also explained several ways to buy and lease. Did great on trade in

Gene

Aug 28, 2016

no gripes all do their job well from front door to back team effort at its best keep up the good work

Barbara

Aug 27, 2016

The after purchase care of customers is excellent. The waiting room is included in the Smiling Dog Cafe on-sight with coffee available, wifi, comfortable seating and clean and pleasant surroundings.

Andrew

Aug 26, 2016

Good service and great people! I would definitely send friends. And family there. They showed me my air filters and said that I could replace them myself or have them do it!

Lowell

Aug 26, 2016

STEVE SCHOFIELD WAS A GREAT PERSON AND AN ASSET TO YOUR STAFF. FRIENDLY WELL TRAINED FOR THEIR JOB.THANK YOU SO MUCH..

Ann M S

Aug 26, 2016

This is just the best and most customer friendly dealer we've experienced. Buying our second Toyota from Coos Bay Toyota was a win all the way around. Excellent salesman, Jeff, was knowledgeable and able to efficiently show us all details of the vehicle we were interested in plus help us in comparing various styles. The facility is always clean and friendly to all family members. The Smiling Dog Cafe is a relaxing place to have a bite and relax while you are having any service work done or just getting your Toyota washed. There is also a little grassy park for your dogs to relax in. For families with small children there is a play room. Try this dealership and I don't think you will be disappointed.

Dawn

Aug 25, 2016

My vehicle was completed in the amount of time I was told. Everyone was very friendly, helpful and appeared to know their job well. I very much enjoyed having a nice, clean place to wait while service was completed. It is apparent that pleasing the customer is important to the dealer.

Robin

Aug 25, 2016

Service agents were very friendly and knowledgeable. The cafe is nice when you have an early appointment and need coffee or breakfast.

Andreas

Aug 23, 2016

Everyone was friendly and eager to help. The whole process went smooth and was done quickly. I would definitely buy from Coos Bay Toyota again.

Michael

Aug 23, 2016

customer service excellent. pricing very fair. follow up outstanding. physical plant amazing. very competent staff. minor repairs made quickly and efficiently.

Lyn

Aug 22, 2016

Salesman was great to work with. Listened to our needs and took care of us. Entire process took about 2 hours . Car is perfect for our daughters needs

John

Aug 21, 2016

Fast and convenient. Your service advisor, Brea, was very professional,efficient and quick. On top of that had a BBQ lunch for free....Very Happy. Thank you Coos Bay Toyota..

David

Aug 20, 2016

I liked the honesty and willingness of Paul and Ken to give me all the information I needed. The repair on my vehicle has a big price tag on it and they understood why I had hesitation and walked me through the necessity of it.

Jaunica

Aug 20, 2016

The crew are very nice make you feel very welcome they let you bring your pets with you and they have a place for the kids to play

Kristi

Aug 19, 2016

Service was faster than last time, even through you all were short staffed. There is a very nice coffee shop area to wait in!

William

Aug 18, 2016

Service was great despite problem with computer. Quality service keeps me coming back. My 2010 Tacoma still looks new because of your care.

Sandra

Aug 17, 2016

The gal who worked with me was very friendly and efficient and the restroom was clean. I had a good salad at the cafe and the chairs were comfortable.

Shawn

Aug 17, 2016

Thorough, good job of cleaning the car at the end and a pleasant atmosphere to wait while the car was fixed and checked.

davidblauser

Aug 17, 2016

On a Saturday night after 6 pm we had van (2006 Sienna) trouble about 30 miles south of the dealership. The dealership office person, Andrea, answering the phone AFTER HOURS, stayed with us, and got the General Manager, Glen to try and troubleshoot with me on the phone. Glen suggested that we drive back to Coos Bay so he could take a look at what the computer said the problem was. When we determined that the van needed ignition coil repair and the service department would not be open until Monday morning, Glen offered us a loaner SUV (there were 5 of us). On Monday morning, Paul called me by 8:30 saying they had found the problem, outlining what could be done, and asking what I wanted to do. When I said, repair it, they said it would be completed by Tuesday noon. Tuesday morning by 8:30, Paul called to say the van was ready for pick up.I drove from my home in Grants Pass, Oregon to the dealership in Coos Bay, Oregon and picked up the van. I offered to pay for the use of the loaner SUV and Glen said that was not necessary. WOW, this was service beyond the call of duty! Well Done! and thank you so much Coos Bay Toyota!

Alec

Aug 16, 2016

Easy, fair and exacting. Perfect! It was so easy in fact I felt like it was completed in 10 minutes.

Helen

Aug 16, 2016

The service staff is always very attentive, and listens to my concerns. And my car gets shiny cleaned every time. (last bit for the 20 words- really Toyota?)

Charles

Aug 15, 2016

Prompt, Professional & Generous Service. Great communication at every step in the process & fixed my nail punctured tire at no charge.

David

Aug 15, 2016

Professional service and a care for me as a person and made sure the car was completely checked and in great shape.

Carol

Aug 12, 2016

The service department was very considerate about the time taken and was I upset because of the delay. Both the service writer and the service manager were very friendly and concerned.

Gloria

Aug 12, 2016

The experience of purchasing my car through Coos Bay Toyota has been wonderful. My search for a car started on the website and through that website, I was able to find the car that I wanted. I would highly recommend anyone looking for a new or used car, to go through Coos Bay Toyota- 101 Budget Sales. I like the fact that you check the vehicle out before you sell it. The emails sent to me letting me know which used vehicles were going to be coming in helped tremendously. It was through the Internet that I found my vehicle through Coos Bay Toyota- Budget 101 Auto Sales. Thank you for the wonderful experience and helping me find a good reliable car.

Sheri

Aug 12, 2016

Friendly staff. I had a screw in my tire and they where able to fit me in to repair it at no charge to me. Love the cafe access while waiting for my oil change.

Ginger

Aug 11, 2016

Friendly staff and knowledgeable. Very efficient in every area. Clean and pleasant waiting area. Very quick service and car returned sparkling and clean.

Susan

Aug 11, 2016

Everything was relatively painless. The people were very nice. The dealership is decently-sized, and they keep it very clean. I would buy from them again.

Sharon

Aug 10, 2016

Excellent service. Everyone is so friendly. We were pleased that the 5000-mile checkup was provided at no charge. The service personnel went out of their way to explain what was done. They even washed and vacuumed our truck. Couldn't be any happier.

Tad

Aug 9, 2016

Our sales lady was amazing she was super nice and knowledgeable she even stayed late to finish the deal. Also the lady that finished all the paper work was super nice and she too had to stay late so that we could get the car that day! You also have a great deli the sandwich was very good:) I love my new car!

John

Aug 8, 2016

All of the staff were extremely friendly and helpful. They helped us through the financing part and finding the best deal.

Zack

Aug 8, 2016

We are new to the area, didn't have an apt and they were able to work us in on what was a very busy Saturday. After completing a 3000 mile trip across the country it was nice to be able to get our routineyear old) and free lunch were just the cherry on top of the fantastic service we received.

nangenai

Aug 8, 2016

I think sometimes the process of buying a vehicle can be pretty arduous, although I don't think it needs to be this way. Everybody we met with a Coos Bay Toyota was extremely helpful, and willing to go the extra mile to make sure we got what we needed. This is one of the best experiences I have had in a long time. Great job!

James

Aug 7, 2016

Customer service is exceptional. They even have a cafe where you can have lunch while you wait for your car to be serviced.

Jocelyn

Aug 6, 2016

It was amazing. I went there early as my schedule but they took care of me right away. I felt pretty good about it. Service were on point.

Ricki

Aug 4, 2016

Service rep did a walk around of car and discussed things needing to be done for the servicing and the priority of them.

Nadine

Aug 3, 2016

I had the best sales person ever. Kelly Milburn was phenominal. He did what one of your other salesmen said couldn't be done. I was in there 2 or 3 months ago and was told no one could help me but Kelly did and I am very pleased.

Jocelyn

Aug 2, 2016

Everyone is always friendly and the service was quick as usual.I'm so glad I purchased my car here and hope to continue to do so in the future.

Stacey

Aug 2, 2016

The Ladies there go above and beyond to make car buying easy. I simple told them what I was looking for and they called back to tell me wen to pick up my new car.

Harold

Aug 1, 2016

On time service. Pleasant personnel. Always includes a car wash. Very clean facilities and access to a food vendor with both dietary food as well as good comfort food.

Carol

Jul 30, 2016

The service department was very considerate about the time taken and was I upset because of the delay. Both the service writer and the service manager were very friendly and concerned.

Bryan

Jul 27, 2016

Very friendly personell. Service was well done and thorough. Asked permission before performing extra sevice. Would definitely have service done here again.

Catherine

Jul 27, 2016

Toyota staff are very friendly and accomodating from scheduling appointments to explaining services provided upon check-out. I enjoy waiting in the Cafe while my car is worked on. They have tasty food and beverages and comfortable seating.

Harmonie

Jul 27, 2016

Coos Bay Toyota has fast service, they are thorough, and conduct themselves in a timely manner. Quality personnel conduct themselves with respect and offer respect to the customers as well.

James

Jul 26, 2016

Every aspect of Coos Bay Toyota is welcoming, from the service personnel to the waiting room. I love that you can enjoy a nice lunch while your car is being serviced. The fact that service workers keep you updated on the progress of your service is awesome.

Ryan

Jul 26, 2016

Bria and Paul are very friendly and certainely gone out of their way more than once for me and my service. Paul also went way beyond the call of duty to satisfy a problem I encountered

Sandra

Jul 26, 2016

Always pleasant and of course Ted Nobel is the greatest. Was our salesman but now head of the service department. He was not pushy at all. The place is very clean and even has a very nice restaurant.

Ronald

Jul 25, 2016

I really enjoyed everything that went on from purchasing vehicles to having them serviced at Coos Bay Toyota. We also enjoy the cafe to be able to sit enjoy yourselves with a good meal a cup of coffee and visiting with staff.

Monica

Jul 24, 2016

Service was excellent. Paul in the service department was amazing. Very kind and very professional. They went the extra mile, washed and vacuumed my car all in a timely manner. I recommend this dealership to everyone !

Cindy

Jul 23, 2016

The kind and professional people that make your service dept by far the most outstanding service dept I've ever had the pleasure of going business with!!!

Katie

Jul 23, 2016

Paul is amazing very helpful and customer happiness is first on his priority list. He went above and beyond to ensure the safety of myself and my children.

Polly

Jul 23, 2016

All my questions were answered, and I knew I was getting the best deal and service experience they had to offer.

Carolyn

Jul 22, 2016

They explain everything and answer your questions.The service is great and the people are friendly and welcoming.Gives good advice for maintence of car.

Beth

Jul 21, 2016

ALWAYS GOOD PROFESSIONAL PEOPLE TO WORK WITH REPAIRS DONE IN A TIMELY MANNER AND DONE WELL. THEY LET YOU KNOW IF ANYTHING NEEDS REPLACING OR FIXING

Lalonie

Jul 21, 2016

Easy to make an appointment by phone or online. Friendly desk people and nice waiting room plus food. I can get my rig fully checked in an hour or more depending on what they find needs done

johnlexus1964

Jul 19, 2016

Thought I had a cooling water leak 300 miles from home. Brought it in and Brea put me at the head of the line. Ascertained it was just condensate from the a/c unit. Had me out of there and back on the road in just an hour. Plus they have an excellent little cafe that served breakfast.!

Arnold

Jul 16, 2016

I appreciate being addressed when entering the service department by friendly faces and the respect that is shown by the service department

Nikki

Jul 16, 2016

The people are friendly and they want to make sure you understand everything that is going on with your vehicle and the process.

Debakablue

Jul 14, 2016

#1 in every way! Oil change includes too much to list. Staff always friendly. Pleasure to wait in fabulous Smiling Dog Cafe with Bay view.

Anita

Jul 12, 2016

On time and courteous. Everyone was very helpful and it was lovely to be able to have breakfast while I waited

fatherespresso

Jul 12, 2016

Our Advisor Brea was very helpful and very pleasant she was always smiling and the Servce we got was top notch.. I have bought my last 2 Avalon with this dealership and the Service in the past 6 years have been the greatest

Mark

Jul 9, 2016

The friendly professional staff got me in and out in a very timely manner. When you are getting your vehicle serviced the last thing you want to do is wait a long time.

tmhcch

Jul 8, 2016

We have used Coos Bay Toyota for servicing our 2 vehicles since we moved to the area 3 years ago. Overall this place is great. The place is clean, the staff are friendly, they seem to love their jobs and the cafe is an extra bonus. It would be 5 stars, but the amount of time it takes to get your car back when the service is completed is way too long lately! Our last 2 visits have been this way. I understand that they are crazy busy, but I shouldn't have to look at my finished car in the lot for 20+ minutes while I wait to get my keys back and pay. Since it didn't used to take that long, hopefully its being worked on and will return to the old normal. I would still recommend Coos Bay Toyota to anyone, but plan on a little extra time than normal if they are busy.

Melody

Jul 6, 2016

A friendly presence to customer and details of work. I enjoy the comfortable waiting room and Barista, let alone my clean car is so much nicer to drive.Thank you.

Jim

Jul 1, 2016

Paul in your service department makes you feel like a valued customer and goes out of his way to give good service

PLogan

Jul 1, 2016

I have had my Toy for over two years and they have treated me as if I was a ember of their family.I own a Honda and never felt like the care about me even when it was under warranty.I will purchase another vehicle when we are ready to replace the Honda.

David

Jun 30, 2016

job done by time specified 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Jan

Jun 30, 2016

The environment of the dealership, open, friendly, unlike any I have been in before. The transaction went smoothly with very little surprises. I feel we were treated exceptionally well and have already told quite a few people about the pleasant and unique experience. GREAT customer service and honesty.

drifterprof

Jun 30, 2016

This was low cost for having Prius oil change plus the do a general check. A small thing was fixed free of charge. Great waiting area: a nice built-in cafe.

Kathy

Jun 30, 2016

My husband brings vehicle in and is very pleased with your service. Everyone is very friendly and receptive. I love that you wash my vehicle. Thank you so much!

LadyJ69

Jun 30, 2016

I liked the environment of the dealership, open, friendly, unlike any I have been in before. The transaction went smoothly with very little surprises. I feel we were treated exceptionally well and have already told quite a few people about the pleasant and unique experience. GREAT customer service and honesty.

Carolyn

Jun 28, 2016

They keep you well informed to what is going on with your vehicle. Very pleased with the cleaning and washing after service

Charles

Jun 27, 2016

My service job was handled quickly and in a friendly manner. The waiting room is comfortable and spacious. I like the dog friendly culture.

Darrel

Jun 25, 2016

Love the dog friendly ambiance and comfortable waiting area, plus the service was done quickly with thorough explanation of what needed to be done.

Valerie

Jun 22, 2016

All of your service personnel are friendly and respectful. I also enjoy the coffee shop and goodies available for purchase while I wait.

Jeanine

Jun 18, 2016

There were several issues with my recent car purchase which was stressful, but the staff followed through and made it right in the end. Everyone was friendly, courteous and helpful.

Philip

Jun 17, 2016

The staff is efficient, knowledgeable and friendly. This was my first visit to Coos Bay Toyota and I will definitely be back when my vehicle needs service again.

Reedsport couple

Jun 17, 2016

We were from out of town, when our Toyota suddenly developed engine trouble. Oil leak in line, dumping almost all the oil left us in a real mess. We made it to Coos Bay Toyota. Lori Sappington, in the service department immediately began solving problems we were facing. I had my eyes dilated at the eye dr. earlier in the day and could barely see. My husband has severe CPOD, and can't walk far. We had our dog with us. We were shown into the Smiling Dog Cafe at the dealership and sat down in comfy chairs to wait for diagnostic tests on the car. We were offered a rental car as repairs would take at least 4 days to complete. When Lori realized we were not able to pay for a rental car, she arranged for a loaner at no cost. We were treated with kindness and consideration by every employee we encountered. Car is running great and we got it back a lot cleaner than we left it. Thank you Tech 753. . We highly recommend Coos Bay Toyota to everyone...!!!

Mary

Jun 9, 2016

Paul is always warm and friendly. Excellent work done by the mechanics working on the car. Service is always thorough.

Erica

Jun 8, 2016

I was in and out. They got me in early and did the maintenance, washed my car, and brought it back super fast. I was very impressed.

Nathan

Jun 8, 2016

Quick service and friendly staff! Was able to drop my vehicle off and before I knew it, they were finished.

Stephanie

Jun 8, 2016

Great kids area and Lori in the service department was awesome when helping us deal with another dealership when our old car was in for warrantee work.

Betty

Jun 5, 2016

Friendly, competent staff, great atmosphere, dog friendly. Would recommend to anyone. Requirement of 20 words may discourage comments.... nineteen tw3enty.

TJ

Jun 4, 2016

I purchased a 2016 Tundra from a dealer in the metro-area. The following weekend we planned our first trip to the dunes in Coos Bay with our trailer. The integrated trailer brake wasn't working and there were multiple warnings flashing on the dash shortly after getting on the road. We went to a metro-area dealer but after an hour wait were told they were too busy to get us in and couldn't even look at it until the following week. They advised the vehicle was safe to operate but we would need to use the manual trailer brake controls. We decided to continue our trip. I called Coos Bay Toyota. I was advised they were booked up on Saturday but would try to get us in if we showed up in the morning. Saturday morning we drove the truck to Coos Bay Toyota about 20 minutes before they were scheduled to be open. We planned on drinking our coffee and waiting in the lot until they opened. To our surprise the doors were open and we were greeted by the friendly staff. They confirmed they were booked up but would try to fit us in. The Service Manager personally drove us to a local store and told us to call back if we needed a ride anywhere else. While picking up supplies for camping and waiting for our friends, we got a call from the service department advising they had already inspected the truck and found a faulty trailer brake control. They advised they had to order the part but it wouldn't be in until Monday at the earliest. We had planned to leave first thing Monday morning because of the long drive and work commitments. They advised they would try to get it in as early as possible but it likely wound't be until Monday afternoon then they would need to install it. Fast forward to Monday morning. At about 8:30 am, I got a call advising the part was in and they were making it a priority to install because they were aware of our time commitments. Just before 10:00 am they called back and advised they were finished and it was ready to pick up. The only problem we had was no ride to pick it up as our friends had left. The Service Manager came all the way to Riley Ranch to pick us up AGAIN and drove us to the dealership. We were greeted with our keys and the service records then escorted to our truck - which they WASHED! Then I realized I left my cell phone in the Service Manager's car. The staff retrieved my phone and quickly brought it to me. I can't tell you how impressed I was with the level of service from this dealership and everyone there I interacted with in the service department. I wish I could find this level of service in the metro-area. We were disappointed with having a issue with our brand new truck but were blown away by the experience in Coos Bay. I can't thank them enough!!!!

Deborah Smart

Jun 1, 2016

We have dealt with Coos Bay Toyota since 2009. Paul has been a part of our experience from the beginning, providing exceptional professional assistance. We find him very helpful and knowledgeable.

Robert

May 29, 2016

quick and my jeep always looks great We have been very pleased with the service we have received. we live about an hour and a half away thank you

Barbara

May 27, 2016

Izzy was great to work with. He resonded to all of our questions and concerns. It was a pleasure to work with him.

Herbert

May 27, 2016

Friendly, accommodating staff in all depts, work done on time, good explanations of what was done and advice for needs now or soon, and the car washing is icing on the cake!

Alexander

May 26, 2016

Excellent salesmen, clean and convenient facility, friendly staff, great vehicle selection and price. Most of all the overall value of the purchase is the best.

Alice

May 26, 2016

Friendly, professional staff takes great care of my car. Even washed my horribly filthy car, even though I told them they didn't have to. Best waiting room imaginable.

Alice

May 26, 2016

Friendly, professional staff takes good care of my car. Even washed my horribly filthy car, even though I told them they didn't have to. Best waiting area imaginable. This is a great dealership.

Craig

May 24, 2016

The Service Dept. and customer service were quick to assist me, easy to understand, and the waiting room was comfortable.

Gerald

May 24, 2016

The confidence in knowing my car is getting the best service and I love the smiling dog eatery where the service is no.1 also.

Ray

May 24, 2016

All of it the salesperson and the rest of the staff .The color of the rava4 along with the driving support systems.

Tandy

May 24, 2016

They are always welcoming, and accommodating when I need to reschedule. My car is always clean and runs great. Love them

G

May 23, 2016

Paul is great! He's welcoming, personable, professional, & has a great sense of humor! He was the first person that greeted me, by name, & completed my arrangements for my car to be serviced. He is certainly an asset to your Dealership...

Leonora

May 22, 2016

We felt very welcomed to start with no pressure and let us look around till we found a vehicle we wanted. All personel were interested in what we wanted and listened. We felt that the number one concern was to keep us happy and that as the years go by the dealership will always be there for us should any problems arrise. I can't remember when we have had such a wonderful and trusting experience. We left happywith our new Toyota Avalon and also know should there be problems they will be addressed by Coos Bay Toyota without any problems.

todd

May 22, 2016

Lost 75% power on tacoma pulling travel trailer. In thursday morning and they checked out and ordered part and had me on the road next day bt 10 am. Thank you Lori Sappington and Coosbay for getting me back on the road so fast. Forever grateful Todd

Theodore

May 21, 2016

Very quick service at a reasonable price. Will recommend to all friends. The food in the cafeteria was delicious and reasonably priced.

Gunta

May 20, 2016

Friendly, efficient and professional service. Having dealt with quite a few other dealers and you guys are the very best!

Diane T

May 20, 2016

I have been a customer for 22 years and will buy another Toyota because of the excellent service at this dealership. The estimates are accurate and wait times are as estimated.

Benjie

May 19, 2016

you got me in for a 10,000 service with no appointment no problem at all on a busy day for the shop

Diana

May 19, 2016

The staff was friendly. The service was comprehensive and prompt. It included a car wash and interior vacuum. I left knowing what had been done and what had been checked. ff, prompt service, detailed explanation of what was done

Edward

May 19, 2016

In my experiences with Coos Bay Toyota I have always found the staff to be very pleasant, prompt and courteous.

Linda

May 19, 2016

Polite service personnel, excellent work, pleasant waiting room! I appreciate the hand car washing free service. Great cafe in waiting room.

Thomas

May 19, 2016

Was easy to make an appointment. Friendly, professional, knowledgeable staff. Service completed in very good time with extra care to the truck. Seemed well organized and staff functioned as a team (unlike the dealer where I moved from). Next time we'll just wait there instead of taking an additional vehicle from Bandon. Really like the cafe and the little dog park there! Very nice service & experience.

Brenda McCearley

May 19, 2016

Very personable experience! They took care of my car and me quickly!The entire staff is concerned and cares. The envirment is this dealership is very comfortan;e better than any I have every dealt with. Having the dog there makes you feel like its a family business.

Milo

May 5, 2016

Honestly I was astounded at the level of service and care we received. I told a friend this week I have never been to another dealership that even comes close in comparison to Coos Bay Toyota.

Summer

May 5, 2016

Friendly faces everywhere and the atmosphere makes you feel at home! I recommend Coos Bay Toyota to everyone I meet and would never go anywhere else for my vehicle needs!!

SusanMP53

May 4, 2016

I never had purchased here, before now, previously it was a kia I had with up to 5 hours wait time to even look at it at a Kia dealership during maintenance. I was treated with very honest people at Toyota, I am a lifetime consumer here. Great maintenance, free car washes for your vehicle purchased, dog friendly in wait room, with little wait time to fix a problem. Always get back to you on the phone, Great folks to deal with in this day and age.

Scott

May 1, 2016

Paul from service was very friendly, helpful and courteous. He explained every procedure that was done. After we picked our truck up, Paul said if there was anything else we needed even after we leave for trip that we could call and we would be more than happy to help out. That really makes my wife and I happy to know that there are still some people out there who will go the extra mile to help.

Cathleen

Apr 28, 2016

They knew my name. Great customer service! I would recommend to my friends. Lori took special care of my car and was very knowledgeable about my car too

Susan

Apr 28, 2016

They did a great job at getting the best price for the repair. they had lots of coffee on hand and nice waiting room.

Clayton

Apr 24, 2016

Got a free meal for my birthday. Also appreciate the care that the crew takes with my vehicle. They even vacuumed the intereior

David

Apr 23, 2016

Greeted well. Clear costs and what would be done. Did a good job as always. Take a interest in making sure the car is in great shape.

David

Apr 22, 2016

We love our new Prius in every way, and Coos Bay Toyota has always given us a thorough service checks, the staff is very friendly and polite, and the waiting area is great. And our dog, Sam, loves that he can stay with us and socialize while the car is being serviced. Thanks.

Duane

Apr 21, 2016

Everyone is always polite, treats us like we are special customers. all repairs satisfactory and always come home with a vaccumed and washed car.

Teresa

Apr 20, 2016

Smiling faces, fast and friendly, everything explained very well. I love the ability to sit in a nice caf while waiting for my car to be serviced. All of your team members are very friendly and willing to help. I feel very pampered and protected at Coosbay Toyota

Mary

Apr 19, 2016

Everybody is so friendly and so willing to help you in every way. I have been dealing with Coos Bay Toyota for several years now and enjoy the visit every time go in. They are right on it if you need anything done with your car.

Carol

Apr 16, 2016

Prompt service. Friendly attitude of all employees. Comfortable waiting area. We always feel that we are well-taken of at Coos Bay Toyota

Gina

Apr 16, 2016

Even during a very busy time, I was addressed personally, and felt my concerns were addressed thoroughly. The staff were happy and enjoyed working with each other.

Sandra

Apr 13, 2016

great service when there was a problem with my new car your people got right on it and got it fixed and gave me a loaner car until mine was fixed.

Cora

Apr 12, 2016

You always make it a delightful time. Car comes back clean and washed. Very friendly and helpful with any thing I need.

Bear

Apr 11, 2016

Friendly people. Timely service. Also, it is nice to get my car washed, since I don't do it very often.

Gloria

Apr 11, 2016

The experience of purchasing my car through Coos Bay Toyota has been wonderful. My search for a car started on the website and through that website, I was able to find the car that I wanted. I would highly recommend anyone looking for a new or used car, to go through Coos Bay Toyota- 101 Budget Sales. I like the fact that you check the vehicle out before you sell it. The emails sent to me letting me know which used vehicles were going to be coming in helped tremendously. It was through the Internet that I found my vehicle through Coos Bay Toyota- Budget 101 Auto Sales. Thank you for the wonderful experience and helping me find a good reliable car.

Karen

Apr 11, 2016

The professionalism and courtesy of the staff, and the pleasant and comfortable waiting area. The lunch counter is really appreciated.

Michael

Apr 11, 2016

The staff is very friendly, always gets my car in fast and the service is wonderful. I never have to worry if something is not done correctly when I take my car to Coos Bay Toyota.

Ralph

Apr 11, 2016

Customer Service is the best I have ever experienced. They really do their best to serve the customers needs. I drive over 70 miles just to do business with Coos Bay Toyota. I believe they are the best car dealership in the state of Oregon.

Brittany

Apr 10, 2016

Everyone was friendly and helpful. The work I had done on my vehicle was done quickly. I was happy with the outcome.

Candace

Apr 10, 2016

Personal, informative approach appreciated. Cafe very accomodating. I think that sums it up without trying to have to add words to satisfy this survey!

Jean

Apr 10, 2016

Smooth, professional, excellent service. This has to be 20 words, so here are some more, but nothing else needs to be said.

Katherine

Apr 9, 2016

Friendly employees, clean service dept. and lobby area. Very good cafe. Nice accommodations for customers while they wait. I like how the service manager Ted walks around and visits with the customers while they wait for their vehicle.

Maria

Apr 7, 2016

I was very satisfied with the sales person, the inventory, the quality of the car, and the handling of my first purchase of a Toyota over a year ago. The courteous employees, comfortable waiting area. and reasonable wait time when I bring the car in to be serviced.

Michael

Apr 7, 2016

Fast, friendly, courteous and knowledgeable an enjoyable experience visiting your dealership. Looking forward to many more visits for all my auto needs.

Barbara

Apr 6, 2016

I like that the service dept staff is well prepared making the service appointment fast and efficient. I also love that I could then go have a delicious breakfast in a most comfortable waiting area while waiting for my car's service to be completed and the car washed. The Smiling Dog Cafe is the best!

Jo

Apr 6, 2016

Everyone at Coos Bay Toyota is very friendly and helpful. I like their little cafe and waiting area. I also love that there are a lot of dogs running around the building. I love animals.

Mattie

Apr 6, 2016

Very helpful staff, Great service. Get free maintenance for 2 years. Zero percent interest on my new rav4. Holy cow. Can't get better than that and I love my new car

Terry

Apr 6, 2016

I was greeted at the door and from there everyone tried and successfully met all my needs and wants. Very friendly staff!

George

Apr 5, 2016

Thorough ...... ...... ..... ...... ...... ...... ...... ..... .... ... ...... ....... ........ ....... ...... ...... ...... ...... ...... ...... ..... ..

Gerald

Apr 5, 2016

Courteous friendly service by each person including the staff in the cafe, those i asked about the new cars and the owners because each time i go for my oil change I can see their new touches of improvement.

Ginger

Apr 5, 2016

Very quick service. Every one of the staff are extremely courteous, helpful and cheerful. They also know the answers to questions.

Gloria

Apr 5, 2016

Professional greeting, efficient scheduling of appointment, timely service and pleasant waiting area are what makes Coos Bay Toyota such a fine business that brings customers back. Dog friendly is a plus too.

Joseph

Apr 5, 2016

I don't know it could have been better unless you cut the price in half. The learning how to use all the safety features is somewhat daunting at first,sure glad to have them though.

Kenneth

Apr 5, 2016

Nice, clean place. Great people. Would recommend to anyone needing service. Nice place to wait and have something to eat or drink.

Melody

Apr 5, 2016

The waiting area was accommodating and enjoyable. The service people, friendly, and the dog park convenient.Thank you! I will return!

Ron

Apr 5, 2016

They kept their word and honored our repair agreement. Honesty and integrity mean something to Coos Bay Toyota. Special complements to Paul at the service desk, and Josh my mechanic.

Valerie

Apr 5, 2016

It was fast, everyone was friendly and courteous, and there was free water. Also, the restrooms are very nice and clean. :-)

flowerfrannie

Mar 5, 2016

Coos bay Toyota worked with me and I certainly would recommended this dealership to anyone shopping for new or used vehicle. Owner Mr. Lee Hawthorne is more then accommodating to assist you as well as staff. Having Smiling Dog Cafe in establishment is a bonus where you can relax, have a cup of coffee on the house, or have a bite to eat. I look forward to my visits, very different then my past experiences at dealerships elsewhere.

Pianogirl

Mar 3, 2016

Paul Mecca was superb, today in assisting me with my Toyota Tundra. I needed to service my truck, and I had an emergency, he was able to assist me with another vehicle , while my truck was in service.

Earl Ty Rohne

Feb 29, 2016

We purchased a new 2016 Highlander in December 2015. Everyone involved in the purchase was very kind, professional and treated us as friends. I can't thank them enough. We started the purchase process online with Bambi. Conscientious, professional, helpful, and no pressure. She is easy and likable to talk with on the telephone. When we met her and the owner (Lee) in person, it was like we had known them for months. The salesman Izzy was also great, explained everything about the vehicle and walked us through the purchase steps.My next vehicle will also be a Toyota product purchased from Coos Bay Toyota.

Happy customer

Feb 24, 2016

I find the Coos Bay service department professional, courteous and do a great job on my 1999 RAV4. Having used their service for 15 years, I can't imagine going anywhere else. All their customer service reps are friendly and helpful, but Paul Mecca stands out as an exceptional service representative. He is always helpful, polite, takes the extra time to explain car repairs, and has solved my transportation issues while my car is worked on, more than once. I trust his judgement and appreciate his mannerism. The mechanics do a great job too!- , plus they wash my car after servicing it! Now that's Customer Service Excellence ---Cheryl. P.s. My car has 225k miles and it runs great!

Lindy

Jan 15, 2016

Several friends said CB Toyota was the best place to buy a car. My experience was amazing. Got the car I wanted at at WOW price, treated professional by everyone. The General Manager Glen was very pleasant and keeps his team happy and moral up. You get a good feeling walking in. It's a positive experience in every way. If I could rate more than a 5 , I'd say that CB Toyota gets a 10. Thank you very much, Lindy Klein PS My beautiful used car is fantastic .snd runs perfect.

EricaT

Dec 30, 2015

I absolutely loved working with everyone at Coos Bay Toyota. I was a first time buyer, who didn't know a ton about the buying process, and asked a lot of questions, but the people there made me feel comfortable with asking even what I thought was a stupid question. When I needed assistance, lee jumped right in and assisted me. I look forward to recommending Toyota to everyone I know.

lisachase

Dec 5, 2015

I bought my van from Coos Bay Toyota, and I get all my maintenance done there. I trusted Coos Bay Toyota to take care of my van and keep me and my kids safe on the road. I paid $60 every 5,000 miles for a complete oil change that included extras such as tire rotations and a visual tire inspection. A few weeks ago, I noticed one of my tires was bald along the outside edge. I walked around the van and discovered all 4 of my tires are bald on the outside edge. Now, I don't know much about cars, but that didn't seem right. My husband took it down to Les Schwab Tire and had them check and they said it was seriously out of alignment and now needed 4 new tires. We were astounded. There was only 12,000 miles on those tires! We talked to the service manager at Coos Bay Toyota and after they gave us the run-around, they admitted fault. Their technician did NOT check our tires on any of our previous oil changes.Let me repeat that: The Service Manager admitted fault. Their technician failed to do his job, and by doing that, put myself and my 4 children at risk, driving around in the rain with bald tires. And now they don't want to make it right.Coos Bay Toyota's mission statement is: "We are pledged to fulfill the vehicle needs of our customers to their complete satisfaction with a genuine smile and sincere dedication." We didn't get that. Their service department failed us, and even though they service manager admitted fault, their sales manager was a complete and total jerk about it.Big fail, Coos Bay Toyota. My van just hit 90,000 miles and I'll be in the market for a new one in 2016. Guess I'll be heading over to Honda World.

old man mike

Nov 18, 2015

i am new to this part of the country - where i come from you fear dealerships (florida)Paul at Coos Bay Toyota, overlooked my gruffness & took me through the wholeprocess - heck, they even cleaned up my Rav 4 while it was there, these people willhave me for life - i am not ez to please - yet i am delighted with the service i gotthere - if you take your Toyota there, you will get more than you pay for.

Mazda Karen

Nov 15, 2015

On a road trip my 2010 Mazda5 engine blew in the middle of Wisconsin. I spent thousands of dollars getting it towed back to Oregon to get the repairs done at Coos Bay Toyota even though I wasn't sure if it was covered under warranty. I waited patiently for Toyota to review my case and decide if the repairs were covered under their Lifetime Power train Warranty. Amazingly, April called and said Coos Bay Toyota would cover the cost of a replacement engine. After replacing the engine other problems were discovered but in the end the only cost to me was a new battery! I can't thank them enough for all the hard work they have done to get my car back on the road. When the time comes I will definitely be purchasing my next vehicle here.

Little

Nov 7, 2015

I had written a less than wonderful review. It seems that the person I needed to speak with was out of town and could not get my problem resolved. When he returned it was fixed to my satisfaction. Thank you Guy. I may be buying my 4th Toyota from you. I have many miles in mine, but still running great...

commoner

Nov 3, 2015

Its a long story: left our old Sienna as trade in, keys went missing, , a long story cut short by one competent sales manager. In two minutes Glen fixed the problem that wasnt his. For a new or old Toyota, you could not find a better dealership.

commoner

Nov 2, 2015

We bought a Sienna through the Costco program and had a very pleasant experience. Sheri shepherded us through the entire process with ease and grace. Steve finalized the purchase in a straightforward, thorough, and friendly manner. Amanda completed the financial details, and though required to describe the various options for extended service and warranties, she did so without applying any pressure.

Jessie11

Oct 16, 2015

Excellent service! Very friendly! Drove in with part of under carriage torn off. Left feeling that the experience was one of the best parts of my day instead of one of the worst.

j_smith10106

Oct 3, 2015

My family is from Eugene, so when it comes to stuff like buying vehicles and getting them maintenanced, that's where we go. I have a new camry that needed it's first oil change and did not have the time to travel to Eugene, so I made an appointment at the Coos Bay Toyota. I was surprised they could get me in that same day. Unfortunately I was about 15 minutes late to my appointment since I was held up at my son's doctor's appointment. I was afraid my appointment would be canceled, but they were so polite and told me they would still take care of me NO PROBLEM. Come to find out the gentleman worked through his lunch break to make sure my car got done. About an hour later my car was finished, and when I went to pick up the keys from the nice lady at the front desk, she told me her and the other woman at the front desk were the ones who went out and washed my car since they were so busy. I was so impressed! I didn't even know they washed your car for you when they were done changing your oil. Everyone was so kind, and they even called me the next day to make sure everything went okay. As a single parent working full time and going to school full time, they completely made my day. I will be taking my car to them from now on.

Alexiss

Sep 28, 2015

I am impressed with the attention and respect I have been given as a customer. I have been directly followed up with and intermittently checked with through out the process of brining my truck in to get it road ready. Thank you Paul! Thank you Toyota Coos Bay for having a team member with exceptional quality.

tharwood

Aug 31, 2015

This is the worst service I have ever gotten from a rental car service ever. When I called to make a complaint, the response was; "It is what it is". How unprofessional is that. I rented a car over the weekend. First off I was to pick up the car Friday morning at 8:30. When I got there the car was not ready and I was told it would only be a few minutes, the car had not been washed and was not ready to go. Forty-five minutes later after pushing the car was ready. This stressed me out because I had a doctors appt out of town 6 1/2 hours later, leaving the driving time at 5 hrs. The car was rented for four days (to be returned the following Moonday before 5pm. When I got to my destination I found out that the second doctors appt for Monday had been cancelled. I called the car dealer and asked "if I returned the car early would I get a refund"?. I was told absolutely!. I drove the car back and had the rental back at the dealer the following day at 4:30pm. I found out when I got there the rental shop had closed at 2pm. No one told me that when I called? I made sure the dealership knew the car was back. On Monday I called to find out about y refund and was told, no you dont get a refund, you signed a contract. I explained the situation and was told, she would talk with the manager and get back with me (this is Haley and Heather Im talking with), but said you know it is what it is and I signed a contracct. She never got back to me and I was charged for three days instead of 4 because the dealership was not open on Sundays, even though they verified the car was back. So all in all, I was charged $204.00 for a car that I had for 1 and 1/2 days. So whoever the manager is of this Coos Bay Toyota, you may want to talk with your employees and explain curtousy for one and the service you give your clients and how they are treated are passed on to other people around them. Coos Bay is a small town and I will definately pass on my experience with Toyota, after all "it is what it is". Not only will I not rent fromm you again, but if I ever go looking for a car, I will head to the closet dealer outside of the town.The drive would be worth it just to get a little descentsy.

jwsister

Aug 29, 2015

My Credit Union gave me the names of 3 dealerships they work with and I did a lot of online checking and reading evaluations. Originally, I planned on another SUV, but I'd ridden in a friend's Prius and at least three other friends had one so I chose the lift back since I use a walker at times. Summer was my Sales Representative and was so conscientious in making sure I knew the basics before even leaving the lot. I didn't have a particular color in mind so she brought me one in "Sea Glass Pearl" which is beautiful!!! Lots of compliments on that!. Doesn't show dirt easily, either! She offered me a Prius 3 originally, but I am cautious about too much technology and changed to a Prius 2, which was not a problem for her. There were incentives by Toyota and Rick Brown "crunched" the number to make sure I got the ultimate best deal. Have never before had such a pleasant car buying experience and will recommend Coos Bay Toyota to my friends!! And the reviews of other customers on their experiences was one of the reasons I chose to shop here.

Knightley

Aug 15, 2015

Our purchase experience was best ever with clear information, fair negotiations, support to get the vehicle we wanted located and delivered in a timely manner. Dealership offers great follow up in a location that we enjoyed visiting prior to buying - it contributed to our trust of the dealership. Every employee from those at their endearing Laughing Dog food service bar to the vehicle service area and including the comfortable amenities of their waiting area (including the presence of well-behaved dogs and computers for customer use) are trained to make this a full-service dealership that keeps customer satisfaction in mind as a first priority. The greeters at the front door were always ready with a smile, our names once we purchased, and ready to get us in contact with staff we needed to talk with. With TV, comfortable chairs, a fireplace to take off any winter chill, tables and chairs for the eating area and plenty of room make visiting a pleasure. We also get a free car wash any time we wish. We actually stop in just for lunch!

carlee1234

Aug 4, 2015

We bought a used Mazda 3 at this dealership and were very impressed with the price. Overall, this dealership had a great deal for us, however, it was the customer service that really stood out! Our representative was named Summer and was very friendly and personal and was quick to help us out with anything that we needed. Amanda was also very helpful and clear with the information that she gave. The whole dealership had amazing hospitality and offered water and coffee as well as a free meal for my husband and I. I would highly recommend this dealership, especially to first time buyers like myself!

Trax

Jul 31, 2015

Ive bought four vehicles from Coos Bay Toyota and two from other dealers. Coos bay Toyota is the only dealer that offered a warranty on used vehicles. They were the only dealership that was willing to work with me on problems after the purchase, offered me extended warranties on used vehicles and took the time make I was informed about all my options. Going anywhere is just a mistake.

macytrae

Jul 26, 2015

My husband and I were on our 10 year anniversary roadtrip down the coast and back home to Texas when in the middle of the woods, our Prius warning lights all came on! We carefully drove into Coos Bay and brought it to the dealership to have it checked out. The staff was SO friendly and helped us with everything, explaining the diagnosis, next steps and total cost of repair. They even gave us recommendations on where to camp that night for free and what to do around the area for fun while we waited. We didn't have to go far, though, to find an excellent cafe (Smiling Dog, connected to the dealership) where we could work (I am self-employed and my husband is a student) and enjoy complimentary coffee and delicious, reasonably priced goodies. We loved our experience here, especially how they treat their customers. We were looking and smelling a little worse for wear after having been camping on the beach the last few days. We were treated like VIPs and human beings here, and I saw the same treatment for other customers as well, ranging from polished to more scruffy appearances. We are so grateful that they treated us so well and took care of us while we figured out this roadtrip detour. Loved this place and would recommend it to anyone! :)

stranded

Jul 22, 2015

My toyota rave4 suddenly lost power as I went around the cornner. Strangers gracoiusly jumped my battery and directed me to the nearest toyota dealer. I was greeted promptly by April and she listened to my story and immediately started a plan of action. My car was being checked out within 15 minutes. They checked several things out and reported that everything was working properly and that I should have no trouble and they encouraged me to continue my trip. Not only did they was my car there was no charge for checking the car out. The next day I received a phone call from the dealership asking if things were ok with the car and thanked me profusely for choosing their dealership. I will think of them first when I am ready to buy a new car and drive the 3 hours from home to have this curtious,effecient and professional encounter with these well trained people. The car has operated perfectly ever since they checked it out. Thanks

happywithservice

Jul 21, 2015

I came in with a parts/service question about my Lexus. She was very helpful, knowledgeable and helpful. She contacted parts and made sure that what I needed was available and directed me to where I needed to go to solve my issue. A very pleasant experience. I hope that I named the correct person. This site has really little pictures.When I arrived at parts Tim was very knowledgeable about the part I needed, but checked with Lexus to be sure which I appreciated. He then installed the filter unit very quickly and efficiently.Dealing with two employees of this quality made for a very enjoyable experience. Thanks

huff54

Jul 17, 2015

We had our Prius serviced today, July 17, 2015 & wanted to let you know the excellent service we received.Paul, April, Ted & Heather always go out of their way to make you happy. The people here are super friendly & we have never had a bad experience.The waiting room is comfortable & we appreciate the free coffee & water.We would recommend them to anyone.....thank you all for being so nice. It is a pleasure to do business with you..:)

roycyulley

Jun 26, 2015

I expected to be involved in a long negotiation process that would get a bit ridiculous. I found the young lady charming, knowledgeable, and willing to answer all questions. Within 40 minutes we decided to lease the Toyota Prius C. She did a marvelous job showing us the features. We really enjoyed the breakfast and the reader board greeting. Thank again, for a great day.

pmerri3044

Jun 25, 2015

Purchased a 2013 Fird F150 pickup 1 week ago. What a fantastic experience. Highly recommend your next purchase be from Izzy and Lee at coos bay Toyota!

NWBANDON

Jun 23, 2015

If I could give CB TOYOTA five MORE stars... I would! I recently purchased a 2015 RAV Limited from Aaron Nixon who was diligent in helping me find my next car, -friendly and easy going. After my husband purchased a used truck from Kelly Milburn a couple months ago, I knew that I had found a dealership that truly stands apart from others. I was greeted at the door like a guest by gracious hosts, invited to eat at the in house cafe, test drove as many cars as I wanted,- and when it was time to negotiate the price - no pressure or uncomfortable exchanges. I chose the lease option and am still in awe of the great deal I got. It is my pleasure to tell everyone that comments on my new car, "GO SEE 'THE GUYS' AT COOS BAY TOYOTA"!

bgerrish0227

Jun 18, 2015

Coos Bay Toyota have an outstanding team of Sales & Service professionals and I will recommend anyone I meet to visit that Dealership if they want a great deal, unparalleled Service, and people who actually care about your time spent.

Jolene

Jun 15, 2015

I was "just looking" for a used car, when I arrived on the lot at Coos Bay Toyota and I was greeted by Aaron right away. Aaron was so personable that he made me feel comfortable right away. Aaron wasn't pushy at all and he patiently helped me find the right car for me, that I love, with payments that I could afford. I was car shopping alone and Aaron even went the extra mile by driving my original car to my place in Lakeside past business hours, just so that I could take my 2013 Ford Focus home that day!

Rav4 Owner

Jun 9, 2015

I purchased my Toyota in Portland a year ago, then relocated to Coos Bay for a job. I had a scheduled maintenance for my 2014 Toyota Rav4, which included a oil change and tire rotation, at Coos Bay Toyota After my car was serviced, they Washed my Vehicle. That extra service was Awesome!!! I also lucked out, because, the Dealership had a free Bar-B-Q , on the Saturday I brought my vehicle in for service, so, I had a delicious lunch, as I waited for my vehicle. The employees I interacted with were so Friendly!!! What A Great First Impression of Coos Bay Toyota!!! Thank-you All Very Much!!!

sharo

Jun 1, 2015

I was very impressed with how professional everyone was. I got a really great car at the price and payments I could afford.. Thank you Lee Hawthorne, Izzy and Glen for being so understanding. Highly recommended Toyota dealership..

CARLA2015

May 23, 2015

GREAT PLACE TO BUY A CAR I WOULD RECOMMEND BUY A CAR FROM COOS BAY TOYOTA WITH OUT GIVING IT A SECOND THOUGHTI WOULD GO BACK TO THEM IN A HEART BEATCARLA COLBETH

dnsdemers

May 13, 2015

Thank you Aaron NIxon for the great service we got when we baught our Toyota Camrey. You were just AWSOME thank you.David & Shelly Demers

lorilynn1961

May 9, 2015

We are avid fans of Coos Bay Toyota, in Coos Bay Oregon. not only have we had an awesome experience with the sales dept. We have had awesome service with the Service Dept. Particularly Ted Noble & Paul Mecca, we are completely satisfied customers. and The Owners the Hawthorne Brothers really know the meaning of Customer Service. I advise any one and everyone to seek out their dealership if you are in the car buying or in need of a car service. Thank You Robert & Lori Nelson

robm7223

Apr 30, 2015

Heather in the rental office was extremely helpful and professional. I rented a truck for a day, and I am completely satisfied! She is to be commended!

RAV4

Apr 23, 2015

Had not purchased a new cay in 16 years. This was the best new car buying experience we have ever had. No undue pressure, answered all of our questions and since they did not have the exact model we wanted in stock, they found one and were able to have it delivered the next day. Very fair pricing policy and easy negotiation on the value of our trade in. I would highly recommend this dealership and in particular, our sales representative, Kelly Milburn. A real professional. When I have to replace my truck, I know where I am going and who I am asking for.

mike and dixie

Apr 8, 2015

This is the best dealership I have ever dealt with. They take care of their customers in ways other dealers only dream about. We purchased a car and found problems with it that we didn't want to deal with. They offered to do whatever we wanted including giving us our old car back and refunding our complete down payment. There was no hassle, no special looks or anything else that would have made us uncomfortable.The owner, the sales manager and the salesman, Steve, were just over and above what I was used to and what I was expecting when I returned the car.If you buy a car, buy it from these folks. Talk to Steve. Their in-dealer cafe is great also. The absolute best experience ever buying a car. My wife and I know what we are talking about as we have purchased 68 cars in the 53 years we have been married. Mike Vaughan

bsteele

Apr 6, 2015

Buying a car with Summer was a great experience. She was friendly, professional and good to work with. I chose the car I wanted, a 2015 Rav4 and the entire deal was done quickly and easily.I would highly recommend you go to her for your car buying needs.

melsyrah

Mar 14, 2015

We like to Thank Paul and all those involved in the repair of our 2003 Saturn. We searched high and low for maintenance or repair for our 2003 Saturn. We always had a good experience with our Toyota Tacoma for service or repair. When ask if they did repair work on Saturn they said yes. So we decided to let coos bay Toyota do the repair work on our Saturn. And we are very Happy with the overall repair of our Saturn. Thanks again, Coos bay Toyota Service Center.

Schmit

Feb 27, 2015

We want to express our gratitude to Ted for his professionalism and help in assisting us step by step through the purchase of our 2014 Tundra. He made the experience easy and enjoyable by taking the time to explain the whole process and clearly show us how to use the technology that comes with our new Tundra. We look forward to dealing with Ted in his new position.

mdean

Feb 11, 2015

I was extremely impressed with the outstanding customer service I received! Rick went above and beyond to make sure I got exactly what I wanted and exceeded my expectations. I love my new car and the free car washes are great too!

Sherry

Jan 23, 2015

Ted Noble is wonderful. He made the experience of buying a used vehicle so easy and enjoyable....which is unusual since it's normally so stressful and uncomfortable at best. This was the 2nd car I've purchased from Ted which is why it was so relaxing. I already knew I could trust him and he'd never pressure me. SO appreciated that. He's really good at what he does.

kmoldt64

Jan 20, 2015

As a young couple buying their first car through a dealership, we could not have had a better expirience than we did with Ted at Coos Bay Toyota. We were beyond amazed at the level of customer service and friendliness we were greeted with from the moment we walked on the lot. Ted not only worked with us, but also for us, and came up with a deal that we simply couldn't say no to. I would strongly recommend Ted and Coos Bay Toyota to anyone and everyone looking to get a new or used car :) Thanks again for our Highlander. We love it!!!

Thanks

Dec 19, 2014

The great service I get from Heather when I rent a car keeps me coming back to Toyota. I have rented from her for both professional and personal reasons have not once been disappointed. She is easy to work with, explains things clearly and always makes me feel as if I am her favorite customer. Whenever I hear of friend or family member that has rental car needs, I always mention my great experiences with Heather at Toyota. - Dayna Inskeep

lorilynn1961

Dec 1, 2014

My Husband Robert and I were in desperate need of a vehicle for me as i make 2 trios to Eugene ea month for back and neck appts. my Pontiac Aztek blew a head gasket and it was far more to fix it than just trying to find me a car. Coos Bay Toyota Izzy Perez, Jo Franklin & Amanda Fitzlaff and the whole staff made our buying experience Awesome. we are customers for life. I would recommend them to anyone, and if you are just in the mood to window shop they have an awesome coffee cafe that has wonderful food and drink as well as a kid area and a dog park what a wonderful experience.Thank You one and all at Coos Bay Toyota your friends and customers for life Robert & Lori Nelson

joxford

Nov 21, 2014

My name is Jessica Oxford and I rent at least 6 cars per year for business and pleasure. I love going to Heather at Coos Bay Toyota for all my rental needs, she provides quick and friendly service. Anytime I have been delayed or needed to extend my rental a day or two, Heather has been completely understanding and always has a solution to meet my needs. I will continue to rent from Toyota and recommend them to all my friends and family. Thank you for your excellent customer service, economic pricing and reliable vehicles.

shirley#1

Nov 4, 2014

All the folks we dealt with were excellent. We have always had pickups but now needed car to tow behind our RV. Not many dealers will go to trouble to look in the owner's manual but they did, even the young lady at the phones. Drove from Eugene, we took care of necessary steps through USAA Buying Service, all done in great manner. We can't say enough about Ted, answered all our questions,verified all answers, knew his products. The price was the best in Oregon and we checked. Our Honda CRV is great. I will recommend these people to all we know looking for a vehicle. William and Shirley Brock Eugene/Dallas,Tx

Margaret G

Nov 1, 2014

We live in Grants Pass, but we ended up buying our new Camry at Coos Bay Toyota. We searched all over Oregon and Coos Bay Toyota had the best price by far on a car in stock that was exactly what we wanted. Not only that, but every person we dealt with by e-mail, phone, or when we arrived at the dealership was totally helpful and friendly.It's a 270 mile round trip from our home to Coos Bay, but the price we got made it worthwhile. We were a little concerned that, when we got there, they might jack up the price with add-ons like so many dealerships do. But, not only was the car delivered at the price quoted, but everybody we met at the dealership was straightforward, friendly, and genuinely interested in making sure we had a great experience., I got a real sense of integrity and a customer-focused vision from the top down. The owner came out to greet us, they gave us a free lunch at their excellent on-site cafe, and even the two dogs were happy to see us! I've never had such a pleasant experience at a car dealership. Coos Bay Toyota is a great place to buy a car!

timmythb

Oct 8, 2014

This place is awesome! The people, the atmosphere it was all a great experience. Made me lunch and coffee. Thank you for the hospitality Toyota! And I bought a Subaru! lol

dellyh

Oct 4, 2014

My visit to Coos Bay Toyota was absolutely the best car buying experience I've ever had. Ted Noble was very personable, knowledgeable and took pride in his product. I had the RAV4 in mind already and really liked the new Corolla's so he let me take my time and test drive both vehicles and think before deciding on my RAV4. The atmosphere and the little cafe were awesome too. To be able to grab something to eat and talk, made it much easier to think and make a decision. I would absolutely recommend Ted Noble and Coos Bay Toyota to anyone I know looking for a new or used vehicle. Truly Exceptional :)

cowgrl57

Oct 3, 2014

I was so impressed with this dealership. I was met by Alan and he took me to several vehicles to look out. He was personable and a great customer service salesman. I just dropped in, o he had an appointment that came in and he introduced me to Zach and was very comfortable from the git go with Zach. When I explained my situation adn what I needed to do, Zach understood the need, my trade and what I needed to drive. He was knowledgeable about the process. More than anything, he wanted me to be happy with whatever my choice was. I have had spinal reconstruction surgery following a catastrophic horseback riding accident and the seat was one of the most important things to me. When Zach heard this, he immediately steered me towards the Buick LeSabre, because of its comfortableness. This car in its day was the top of the line, and with one owner and the obvious care, it was like getting a new car. This model is perfect for me. When I am ready to buy another vehicle when my ducks are in a row, Coos Bay Toyota is where I will come to. I have never experienced such great customer service from both Zach and Alan. I do not know the name of the gentleman working the figures, but he gave a little and I gave little and we had a match that was perfect all the way around I recommend Coos Bay Toyota to anyone looking for a used or new vehicle.... 5 gold stars and three snaps up for this staff and dealership

devinnnaomi.hockema

Oct 1, 2014

After going to three other dealerships and test driving numerous cars, we just couldn't seem to get the type of vehicle we wanted for the price we wanted to pay till we went to Coos Bay Toyota. The customer service was great we were greeted by Caitlin, and our salesman was Steve he answered all of our questions, wasn't pushy and the staff was able to get us in the car we wanted at a fair price. All of the staff was polite, friendly, and helpful. Also we made a couple of new furry friends too. I would recommend to anyone looking for a car to pay them a visit, you wont be disappointed.

harold Bramhall

Sep 30, 2014

Coos Bay Toyota is one of the best dealerships that i have experienced i would truly recommend this dealership to all and cannot say enough about the staff have dealt with Rick and Amanda when my wife and i bought our Rav 4 then sent my son in and dealt with Kelly and Amanda and they made it happen very awesome thank you Coos Bay Toyota.

LorieJeffcoat

Sep 30, 2014

The service at Coos Bay Toyota is always of the highest quality! Each time I go into thesmiling dog cafe I'm greeted at the door a very bight and smiling of Caitlin. She always opens the door asked if she can help or if there is anything I need. It makes no matter if she just saw me the day before and she knows I'm there just for my coffee! She rocks!!

Cynthia B

Sep 28, 2014

What can I say about Rick and Andrew? Rick can work magic where no one else can, and Andrew is a very personable, friendly young man. Prices are great, they are pet friendly AND they even have a cafe right inside the dealership! Shop at Coos Bay Toyota for your next vehicle, you won't be sorry.

matt_butler2006

Sep 22, 2014

I've always had my reserve when it comes to dealers. Because nine out of ten are horrible, just like contractors. Very, very difficult to find one that sees what you want and is willing to go the extra mile to help you get what you so desperately want. I just so happen to fall in the hands of Ted Noble. He's unlike any other salesman you'll meet. He went above and beyond week after week, to help me find a vehicle that fits in my budget, with what I could put down for a DP. Not only that, he, got me into a credit union, so all these upcoming years of paying, will help my credit immensely. He took the time to explain to me everything and put it all in a manner that i could grasp and take in. He just didn't throw in big fancy words. Also he got my into what I wanted, he looked all over the States it seemed. I couldn't have been more satisfied. He kept me updated daily on progress, and so on! I would highly recommend him and I wanted to give a big thanks to Glen and Amanda as well for staying late after hours to make all this possible. Those three rolled the dice and gave me a chance to prove that I can be reliable, responsible and make my payments. I made three new friends truly, I feel like I can ask them for anything, even outside Toyota. Ill continue to go back to them. To think, I was hesitant, but I took a risk and stepped through the door. Ted was there to shake my hand and carry it on with a smile. Thanks Ted, Amanda and Glen, you guys don't know how much you changed my life!

Mcball

Sep 21, 2014

This dealership is so great. They take care of me like I am a queen. Kelly Millburn is a great teacher and caregiver. No pressure just good information and a lot of fun. He has done so well that I bought 3 Prius V's. Kelly is always there for me. Great lunches and coffees on site. Amanda is no slouch either. Thanks MC Ball

joceejone

Sep 19, 2014

I am extremely satisfied with my experience thus far.Ted Noble has gone above and beyond to be available for any questions or concerns. He answered my endless questions and was super patient with me during the entire purchase process. I call him my "ToyotaPedia" since I can go to him with any questions I've had so far. Thanks Ted!Rick Brown was also very patient and I really appreciate the fact that he was willing to explain the trade in process and work with me so I could get my windows tinted! Yay! Thanks Rick!I also am very thankful for all the extra work Sheri Banes and Jerry Davis have put in to make sure I'm still satisfied, even after my initial purchase. They have gone out of their way to assist me when I had a minor issue regarding my paint choice. Thanks so much you two!!Needless to say, I will be singing Toyota's praises to anyone who will listen! You guys rock! =D

CrowHaven

Sep 18, 2014

When we needed another vehicle the other day to replace an older 2002 Toyota Tacoma truck (which we had been very happy with) we again wanted another Toyota Tacoma based on total satisfaction with and prior experience of Toyota vehicles and service. We bought a new 2015 silver Tacoma 2WD PreRunner -- it's perfect for our needs & beautiful too.Coos Bay Toyota sales representative, Kelly Milburn, did an outstanding job helping us through everything, and getting the truck we chose ready to go. It was a very pleasant experience working with him and also Amanda Fitzlaff. Both were very efficient, helpful, and made everything easy for us. Many thanks to both of them and everyone at Coos Bay Toyota!---Crow Haven

la constancia

Sep 10, 2014

Our family travels to Bandon each year to spend a week with my brother, Ralph. This year, I noticed that my car was due for a service. Rather than go to an oil change facility in Bandon, I decided to come to Coos Bay Toyota. The gentleman (who greeted me in the Service Dept), the mechanic (who worked on my car) and the service adviser (who handed me my keys and offered to explain exactly what was done to my car) were polite, communicative and friendly. I would recommend your service department to anyone looking for a quality experience for themselves and their car. Thank you!!!And your waiting room is most pleasant. Nice to be hooked into wifi and have such a nice cafe!

Oregon coast

Sep 10, 2014

I recently called and was delighted to speak with Sheri Bane's. Sheri was able to help me find the vehicle I wanted within my budget range and thoroughly explained all of my option's. I found her help very useful in making my final selection. Thank you Sheri Bane's for taking the time to talk with me.

Eagles14

Sep 9, 2014

I recently rented a UV from Coos Bay Toyota with the assistance of Heather Perry . She did anexcellent job helping on online and took very good care of me when I arrived and returned from my trip. I left some items in the SUV and she took care of them until I was able to pick them up . Heather's professionalism , kindness and care leaves me with no reason to not come back and consider buying a car also refer people to Coos bay Toyota . There's no doubt she's a value employee and I appreciate her service and doing business her with . You were " AWESOME " THANK YOU !!!!!Jerald K.

Mark Roode

Sep 4, 2014

We have owned five different Toyotas and have been long time customers of Toyota, both in purchasing and utilizing the service departments for work on our vehicles. Some time ago I went into the dealership for service. Unfortunately, one of the technicians overinflated a tire on my vehicle causing damage to the tire. Because of the damage, I would have been looking at replacing all four tires on my truck at a very considerable price to me out of pocket. I brought my vehicle back into Coos Bay Toyota and told Jerry Davis the service manager about the issue. Jerry then proceeded to do something that you just don't see too much of anymore; he took responsibility and was accountable for the situation. Jerry replaced all four tires with brand new tires that were original to the vehicle at no charge to me. The service I received that day was absolutely top drawer and could serve as a benchmark for other dealerships and businesses that provide like services. It's people like Jerry Davis that will make my wife and I life customers of Coos Bay Toyota. Best regards, Mark and Lora Roode Bandon, Oregon.

Kathy Rector

Aug 28, 2014

Ted Noble was the reason we bought our new Highlander from Coos Bay Toyota. We didn't need to be convinced of the awesome qualities of the vehicle as we had put over 230,000 miles on our old Highlander! What we did need was to talk to someone knowledgable about the new product without feeling pressured to buy. That's exactly what Ted provided. He is very knowledgable about the new Highlander and all its amazing features and was very transparent during all the financial questions we had before we closed the deal. He never once made us feel pressured and simply gave us all the information we asked for and answered all our questions. We are very happy with our purchase and experience we had working with Ted.

dianare

Aug 20, 2014

Summer was our first contact with this dealership. It was how she handled the phone inquiry that encouraged our 150 mile trip to view a 2014 Tacoma. Low key but knowledgeable. I would hire her in a heartbeat. Our next encounter was with Ted Noble. Again low key and knowledgeable. We bought the truck principally because of Ted. He felt trustworthy, honest and gave us confidence in this dealership and our purchase. Amanda handled the transfer quick and efficiently. Hopefully the truck and the maintenence division will hold up to the quality we experienced with this initial contact. The Deli/Cafe is great. The waiting area is great. And, The Bathrooms--Great.

sgray20

Jul 6, 2014

We met Kelly Milburn outside to look at a newer car for my Wife Debra- From a Corolla to a Camry- Wow!My Wife needed Lumbar because she has seven rods in her from a accident that we were rear ended in Ma. and this was our first priority and she deserved this beautiful car. From the start Kelly said he would do his best to work everything out and he new our concerns. He did above and beyond what he said. Also Amanda was very clear on going thorough ever thing Thank you all very much.

SouthCoastRob

Jun 7, 2014

Everyone we encountered at Coos Bay Toyota & 101 Budget Auto Sales were terrific! From the very welcoming and highly efficient greeter at the dealership main entrance (my apologies for not recalling her name but she was very nice to us), to Melodee, Zach and Wayne at 101 Budget that helped us find a reliable vehicle that met our needs at a price we could afford, and even Alison Hatten at the cafe, everybody was professional, easy to work with and made our entire experience a very positive one. In addition, Melodee, Zach and Wayne really went out out of their way to help us and were willing to take as long as necessary (over several days!) to see that they could find a good vehicle for our needs. I think that Zach even came in on his day off to help and Melodee was an absolute jewel! We were never pressured and will most definitely recommend both 101 Budget & Coos Bay Toyota to everyone we know. We were also highly impressed with the remodel including the idea to include a cafe (a big help when needing to spend time at a dealership and the food was delicious, we ate there twice) and the dogs were a very nice touch, too. The whole atmosphere was outstanding! Your dealership is the best we have ever seen and as my wife and I are getting up in years, we have a lot of car buying experience over the decades to draw on and to compare your business with. Thanks so very much for everything. We will definitely be back!

Jamie Anderson

Apr 26, 2014

I just had the best car buying experience ever. I stated at the Coos Bay Toyota Website, sent a request and got an answer immediately. I went online again and then hit chat. I got Sheri and she answered all my questions and gave me prices and a value for my trade. We made an appointment and when I arrived I was greeted by a nice young lady, and my name was on the welcome board. Everything was ready and I was out in less then two hours with my new Corolla. Great place to do business.

shanleydillman

Apr 12, 2014

Went to CB Toyota on Friday to get my oil changed and software recall update. They wanted me to do a $380 service (30k miles) and I told them that was ridiculous; just change my oil and do the software upgrade. They didn't get to my car until 45 minutes after my 8:30 appointment time. They still weren't done with my car 2 hours later. I'd heard that you can get crappy service if you don't buy their expensive service plans and just want the basics. Plus, they were in no hurry to do the recall service either. How unprofessional; I won't be going back any time soon.

Swanbird1931

Mar 29, 2014

I met Sheri Banes when I started looking at cars on line and she e-mailed me and during our conversations she gave me all the information I was asking for. She also called me to see if she could be of any more help. I was very appreciative of her concerns for me. She is the reason I changed my appointment from Kendall to Coos Bay Toyota.Andrew Martin was very patient as I changed my mind a couple of times. He was so nice and went out of his way (it seemed) to help me find what I wanted and needed. Very likable young man.I thank these two people, and Amanda, for their treatment.

sjdeets

Mar 18, 2014

Coos Bay Toyota made buying a new car a breeze! I used the CostCo auto buying program and received an call from Bambi minutes after filling out my information online. She then emailed me the CostCo price for the 2014 Toyota RAV4 I was interested in. The next day I came in to check out the cars and was greeted at the door, there was even a sign up welcoming me. I was introduced to the salesman, Don Carter, who showed me many cars on the lot, explained the various features of each, took me on test drives and answered all my questions. Rick quickly assessed my trade in and I was given a Kelley Blue Book trade in offer, there were no surprises or pressure. They found a car that had the colors and features I wanted, told me they could have it there by Monday, two days later, and it was. I was treated kindly and respectfully, and all my needs were met. I was a skeptical buyer as in years past buying a car was very stressful. I enjoyed this car buying experience thanks to Don Carter, for being honest, making sure I was happy with my choice and for going above and beyond by presenting me with a flash drive with 3000 songs on it he had made just for me to listen to in my new car! Thanks also to the rest of the team for their efficient job.

tumblemonkey20

Mar 15, 2014

I had a great experience buying my Toyota Corolla. I had previously owned a 1998 Toyota Corolla that I traded in for a different vehicle a few years ago. I went in to the Toyota dealership hoping to find another Corolla, but it needed to be a manual transmission. The staff were all very helpful in searching for a model that was equipped with a 6-speed manual transmission. I am thrilled with my new vehicle. I love how it drives, the features that it has, and the warranties and services it came with.

tessamarubashi

Mar 11, 2014

I had an absolutely excellent experience! They were soo nice and helpful, without pushing any sale on me I couldnt afford.thankyou don carter for all your help!

jchamberlin2

Feb 21, 2014

I was looking for a truck and didnt think i could afford much but with dons help and his amazing attention for details he found me a 2008 HHR .it works perfect for my life as a musician and repairmen.thanks Don.

lagh

Feb 20, 2014

I am one of those people who hates going to a dealership to purchase a car because of all the blarney you have to wade thru and put up with. I have to say though I HIGHLY RECOMMEND Coos Bay Toyota and in particular Ted Noble in sales. He is honest, knowledgeable, no pressure and the best car sales person I have ever dealt with. He genuinely cares about his customers. He listens to what you want and need and does not try to push you into something that is not right for you! He made the whole car buying experience very pleasant and not painful as it has been in the past for me. I will highly recommend Ted to everyone I know who is looking for a vehicle. You were great! Thanks Ted!

Eliuwt

Feb 11, 2014

Me and my wife went in the dealership with low excpectations and got something very realible and good on gas. The people we worked with were extremley helpful and got us a car as soon as possible. By far the best experience me and my wife ever had at a car dealership, Don is the greatest definatley going back to see him for our next car. The coffee was great too, thank you all at Coos Bay Toyota.From Eliuwt & Keri Gil

Dodge20021500

Feb 10, 2014

I gave this rating because he went the extra mile to find my wife and i a truck that we love.THANK YOU!! Don Carter.good luck and god bless :-)

alecberfield

Jan 23, 2014

Around August 3rd I had the pleasure of purchasing/leasing a new Prius from Coos Bay Toyota with help from Ted Noble and Glen Arnsperger. And, much like my previous 18 other Toyota or Lexus purchase experiences, I was thrilled. Actually you and I met during that time. I was introduced to you by your GSM as a retired Toyota/Lexus Fixed Operations guy. Maybe you'll remember. Today I had my 5000 mile service done and was helped by Paul Mecca who checked me in and sent my car off for inspection. Jerry Davis and I chatted for a bit, about those things that only Service Directors talk about, and I went to sit with Ted to eat my hamburger I ordered from the Cafe. Point of info: my car was completed before I finished my meal. Even though we're not in a metro hub where people are running like crazy to get things done, my time is THAT valuable to me as well. I would appreciate it if you would please go to Jerry and Paul and thank them for me. Or maybe you could share this with your Associates. I know in the past mine would have loved to see these notes. I ran the Service Department at Freeman Toyota in Santa Rosa for 11 years, a 13 year President's Award Winner and Freeman Lexus which spent 8 years at #1 in the Western Area for CSI and #1 in the USA 1998, the year I left to go run Lexus of Beverly Hills. The reason I mention these facts is this...... I KNOW THE DIFFERENCE between GREAT customer service and those who are just going through the motions. Congratulations to you on your Service Department. Congratulations to you on having an absolutely stellar Sales Associates in Glen and Ted. I'm sure we'll run in to one another in the future, but until that time keep up the good work Lee. From me to you.............it's greatly appreciated. Sincerely, Alec BerfieldAlec BerfieldBusiness AffairsEar-Say Productions, Inc.Phone: 310-308-8987Skype: alec.berfield2www.ellishall.com

tomwarner

Jan 7, 2014

From being greeted at the door by a very pleasant person to the final signing, I was very pleased with the with the whole process. Steve was very professional and knowledgeable...especially about the technical aspects.

Fisherman Banks

Dec 4, 2013

This is the first ever de3alership I have gone into with a restaurant for customer. They call it the Smiling Dog Cafe and you can bring your dog, ha. The entire buying experience was great from the very first contact. Everything was done over the telephone and email. When I arrived a very nice young woman, I think here name is Tara, greeted me, my name was on the welcome board, my new Tacoma was clean and ready, we did the paperwork in under and hour. AND a got a free lunch. Great Pannini and home made clam chowder. I would recommend Coos Bay Toyota to anyone.

Wayne G

Dec 4, 2013

Fabulous people. This was the best car buying experience I have had ever and I have bought over 25 vehicles. The price was the best anywhere and drove up from California.

sbeauton

Nov 11, 2013

I was served by Kelly for the purchase of my new truck. He went far out of his way to help me get exactly the features that I wanted and indeed needed. I would send anyone who is in search of fair and courteous dealings to him. Stephen Beauton

DannyCollins

Nov 3, 2013

Thomas was great. I had no credit history but I did have a decent trade-in and some cash. In about two hours, I drove home in a Lexus. It was a painless experience. The entire staff was most gracious. Thomas is new. This young man's got a growing family, so why don't you help him out and buy a car from him? He smiles a lot too. He's not simple minded or anything, just friendly. Ha ha.D. H. Collins

usernamegpm

Oct 9, 2013

I brought in my used Tacoma truck (which I had purchased used from CBT) for a service and because I had experienced a minor backfire issue and rough idle when it was started when cold. I originally dealt with Jerry the service manager. They were not able to determine the cause. I decided to leave the truck overnight so the problem could be diagnosed when the engine was cold. I was not provided with a loner and had to rent a vehicle so I could get home. I had also experienced problems with the vehicles transmission from the first day I bought it. The problem was that the manual five speed would shift harshly and at times was difficult to get into gear. I researched the issue on the internet and found a lot of Tacoma owners were having the same issues. I had a lighter weight transmission fluid put in the transmission which helped the problem. The next day when I returned to pick up my truck I was told that they could not find any faults with the truck after it had been scoped and cold started. I was very frustrated and a little bit angry. I was not upset with the staff or with Jerry just tired of dealing with the issues with the truck. So I spoke with Steve (who had sold me my Tacoma) and decided upon a used Corolla with an automatic transmission. Although I was not in a position to deal, Steve was able to get me into the Corolla with minimal issues and with a payment I was comfortable with, after trading in my truck. Steve was very nice and was always professional. I like the dealership and its employees and I have recommended the dealership to others. I will continue to do business with this dealership.

ldanner

Oct 2, 2013

I had a very positive experience at Coos Bay Toyota. I had heard of their good reputation for customer service and fairness, and I am able to confirm that. The salesman was knowledgeable and didn't pressure me at all in making my decision. I've returned a couple times for the complimentary car wash, which I greatly appreciate, and for routine oil change. The service is consistently professional and prompt. And I'm very happy with my PriusV!

rosajune62

Sep 21, 2013

The customer service at Coos Bay Toyota was friendly from the first greeting. There was never pressure. Kelly answered all of my questions and took me on the test drive. I had loved the car the minute I saw it, no poker face here. We went through the paperwork quite quickly and I drove it "off the showroom floor." I can't say too much about the price because I didn't compare with other dealers. I knew what I wanted and I knew where I wanted to get it. Kelly did help me get the payment where I wanted it, so I am very happy!

Jclute

Aug 3, 2013

Our purchase experience of a Toyota Prius was the best car buying experience we have experienced in 30 years. The folks at cb Toyota treated us very well. I highly recommend them!

Tcarb2

Jul 31, 2013

I need a small to mid size car for a replacement for a over used to large mini van so I went on line to see what they had to offer. Found a great selection, did a on line inquiry and was contacted really quickly the same day with questions on how they could help me. Went in the next day and Wayne was great and a very understanding on my test drive. Summer treated me almost the moment I came on to the lot and with a big smile and Lee kept every part of the deal flowing smoothly even when I couldn't make up my mind between two separate cars. My husband and I felt it was a very relaxing and enjoyable experience. Great job guys!!!!

coriallen

Jul 29, 2013

I have sever dealer anxiety from previous car buying experiences so being able to make my new car deal by email and phone was the only way I was going to consider purchasing a new car. I emailed over a dozen dealerships to get quotes on purchasing my new Toyota Camry with the specific requirement, "Don't contact me by anything but email!" Coos Bay Toyota was one of the few who respected my wishes, Sheri Banes contacted me almost immediately by email and was very respectful of my feelings. She was honest, professional and not pushy during my entire new car purchase. Being the skeptic that I am I kept preparing myself to have the "salesman attack" from her or someone at the dealership but it never happened, my entire experience with this dealership was incredible and has restored my faith in the dealerships, they even delivered my new car to me and we signed papers at my local Starbucks! What a great experience!!! Thank you so much Sheri and Coos Bay Toyota, I love my new Camry!!!!!

Supersarge

Jul 22, 2013

I found the service to be courteous and helpful in making my decision. The vehicle I purchased was just as described and only needed a few minor additions, such as a berliner, to suit my rural environment.J.Kelsey

milril

Jul 20, 2013

Buying a new car has always been a somewhat painful experience, Coos Bay Toyota was just the opposite. When the owner comes out first to greet you, it makes a difference. The whole crew was friendly, helpful, and walked you through every step of the purchase. Again many thanks Lee to you and your entire team.. Milt -- Mesquite, NV.

RayMarshall

Jul 20, 2013

I bought a Toyota Tacoma using USAA auto buying service which caused Coos Bay Toyota to contact me. I live in Houston but need the truck in Oregon. My initial contact was with Sheri Banes. Over a couple weeks time we concluded the sale via phone, email and wire transferred funds. Sheri and Ted are very courteous, friendly, and hard working. I would go to some lengths to attempt to use Coos Bay Toyota for future car buys.

drossor

Jul 18, 2013

Rick and Matthew with Budget 101 are a fantastic team! I was in a unique situation having just relocated to the area and needed a reliable used vehicle for work. Rick did a fantastic job of identifying which vehicles would best meet my needs and went to the mat for me to get me the best interest rate. Matthew was very patient and thoroughly answered all of my questions. Both Rick and Matthew were friendly, helpful, and offered excellent customer service. We will definitely purchase a vehicle from Rick and Matthew in the future - Thank you!!

Waynegarry66

Jul 18, 2013

Fabulous people. This was the best car buying experience I have had ever and I have bought over 25 vehicles. The price was the best anywhere and drove up from California.

mrpayroll

May 21, 2013

Great service and great people. This is the second time I have had my 2010 Tundra serviced at Coos Bay Toyota. Both times the quality of the work done has been excellent. Getting an appointment to fit my schedule was easy both times. Their people are all very friendly and accommodating, Their showroom/waiting room is very pleasant, spacious, and well designed. They allow and provide for taking your pet in the area. Their free car wash service includes vaccuming the interior and hand washing and drying the exterior.I recommend them and plan to continue using them for maintaining my Tundra.John BonsangueOphir, OR

scottmaccluer

May 21, 2013

The Coos Bay service is the best. The office staff is very friendly; they always remember my name. The technicians do top work. Service Manager, Jerry Davis, really puts the customer first. I had a door rattle problem and Jerry even brought in the Toyota Service Rep to get it solved. Jerry goes above and beyond the call of duty to make things right. When he says he will solve the customers problems, he really means it! This is a super dealership. Oh yes, buy a car from them and they will wash it for you! Anytime... Great folks! ONLY Coos Bay Toyota will ever service my Tacoma.

Leilani2013

Feb 11, 2013

This was the BEST car buying experience I have ever had. I bought a 2011 FJ Cruiser over the weekend. Kelly Milburn was my salesman. He went out of his way to find the FJ that I wanted. I also got exactly the deal that I wanted, from start to finish. There was absolutely no pressure, and everyone at Coos Bay Toyota was extremely nice to work with. I could not recommend them more. This was a FUN car buying experience! You absolutely cannot go wrong by dealing with the nice folks at Coos Bay Toyota. You will thank yourself for driving however many miles you need to get there. I guarantee that it will be worth your time. They are worth their weight in gold. Good goin', Coos Bay Toyota! You rock! :-)

COOS BAY RESIDENT

Jan 23, 2013

I CAME IN ABOUT MY HEAD LIGHT CRACKING THERE IS ABOUT 20-30 VERTICAL CRACKS IN IT. NOTHING HAS HIT IT. IT IS A DEFECT. THE SERVICE MANAGER CONTINUED TO TELL ME SOMETHING HIT IT. I KNOW FOR A FACT THAT NOTHING DID THERE IS NO IMPACT POINT THAT SOMETHING HIT IT AND BROKE. THE BASIC WARRENTY STATES 36,000 MILES OR 36 MONTHS ON DEFECTIVE PARTS. MY TRUCK IS A 2011 WITH 30,000. HE SAID IF MY TRUCK HAD 12,000 MILES OR IF IT WAS 12 MONTHS OLD HE WOULD REPLACE IT?????????? SO THAT TELLS ME HE KNOWS ITS A DEFECT AND DOESNT WANT TO FIX IT BECAUSE HE IS GREEDY AND DOESNT WANT THE MONEY TO COME OUT OF HIS BUDGET. THIS BATTLE ISNT OVER!!!!!!!!!!!!!

Wishiwasinsamoa

Jan 13, 2013

Great dealership. Beautiful, comfortable showroom. Friendly, honest staff. They even delivered the car on their day off (thanks guys!) because we were unable to pick it up any other day. Just a great experience. I would whole heartily recommend this dealership!!!

nswem

Jan 12, 2013

Steve, made purchasing my new vehicle a walk in the park. I was looking at different dealerships; however Steve warm and friendly demeanor kept me with Coos Bay Toyota. There was nothing hidden, no pressure, everything was up front.As for the price, I was asked what I wanted to pay and we came to agreeable price before my new Camry was even ordered. Steve, keep me up to date on my order, was with me all the way through the order to delivery. However the most important part of this sale and speaks volumes about Steve and this dealership. When I drove off the lot the sale was not over but my journey with Steve and this dealership is just beginning. Steve, and Coos Bay Toyota commitment does not stop when you sign the final paperwork. From sales to service, this dealership is tops. Jerry Davis as the service manager, works hand in hand with sales and vice verses.Steve Schofield and Coos Bay Toyota is Out Standing...Thank you for you service and help...

VicBC

Dec 20, 2012

I am a Canadian and found Coos Bay Toyota through a Craigslist ad after months of searching for a used 2012 Toyota Sienna in British Columbia, Canada and the USA. Everyone I dealt with at Coos Bay Toyota was respectful, honest, and very friendly. Kelly Milburn was my sales rep and right away I knew that I was dealing with a straight shooter. There is risk in buying a vehicle from a foreign entity, but Kelly worked to find answers to all my questions and allay all my concerns. The process of importing a vehicle is not an easy one for Canadians, but I was pleased that the condition was exactly as Kelly had described. I would recommend Coos Bay Toyota to anyone Canadian or American and regardless of proximity to Coos Bay, Oregon.

tonynlynn

Nov 28, 2012

I went to Coos Bay Toyota to buy a car. The sales man was very polite and friendly. He answered all my questions. Took the car for a test drive and loved it.

Sharon David

Nov 22, 2012

Manager Hawthorne's use of online assistants very smart, as were these women. Ted Noble, Sales Associate: knowledgable, personable, excellent follow-thru. Experience dignified---fun!

raymondmeadors

Nov 21, 2012

Kelly made our buying experience extremely comfortable and very low stress. I would recommend him to everyone seriously interested in getting a new/newer vehicle.

ronfritch

Nov 18, 2012

I found my experience with Ted Noble to be one of the best I have ever encountered in shopping for a new car. He was very forthright and very honest in answering my questions. No pressure and didn't try to negoiate my asking price on the vehicle I was trading in. He simply said I'll take it to my boss and see what he says. As it turn out my price was met and the price on my new Prius was very fair and competitive with other Toyota dealers in the area.

Jim2Alyce

Nov 14, 2012

Easy to work with,knowledgeable, friendly, and fast. Did as much as possible via the internet with Bambi (we live 30 miles away, so loved this feature) and dealt with Izzy when we visited the dealership. Izzy worked with us on pricing and trade in. The car we ended up buying previously was the owner, Lee Hawthorne's, car and it was in excellent condition and he made it available any time we came to drive and check it out. From the person who answers the phone on down the line, customer service is priority #1 and it is very evident. We have used the service department for years with our old Toyotas and they have always done a great job. When you buy a car from CB Toyota you get free car washes whenever you want which was an added bonus. Lee met us and showed us around the new remodeling they are doing to the showroom and when it is done, it will be undoubtedly the nicest dealership in Oregon. Izzy was very easy to work with, no pressure, fair on the trade in price, very friendly and knowledgeable. We would definitely recommend them and buy from them again.

jdeal

Sep 15, 2012

Purchased new PriusV at no discount. In first week realized that in full sun, car has dangerous reflection on windshield from inside. Very distracting. I found same complaint on several websites about Prius windshield. Our calls to dealership were not returned promptly or even on same day. When I finally got through they denied ever hearing about this being a problem in a Prius. Then told me that it is part of car and only thing they would offer was to sell me a mat for dashboard- wouldn't cover cost. They didn't offer to even look at the vehicle to determine if this was an anomaly. I'm over 2 hours away from dealer and will make one more try to stop there when its convenient for me to demand they at least look at the problem. I other wise like the car and if I have to spend a dime to solve the problem it will be with any dealer other than this one. Be carfeful when checking out a Prius V and I'd steer clear of this dealer.

gennipooh42

Aug 20, 2012

I highly recommend asking for Charlie Pich if you are looking for a used car at Budget 101 Auto Sales. He did an outstanding job helping me find what I needed, with no "high pressure" sales. Charlie went beyond what he had to in order to help make sure I would get a good deal. He was honest and straight forward about the cars I was looking at and I am very happy with my selection.Thanks again Charlie.

mrempelos1

Aug 17, 2012

My experience was AWESOME!! Bambi responded to my email immediately. Gave me instructions to everything that I needed to know. Online applications are the only way to go. You have most of your work already done by the time you arrive at the dealership. My presence ,once I arrived at the dealership, was acknowledged immediately with very happy, helpful people. We all joked around and I felt very comfortable. Rob even forgave me for causing him to have to do the paperwork over!! Thank you very much to all of you!!

Srandles

Aug 15, 2012

We were from out of town and had a wheel bearing going out. It's been a lot of years since we have experienced this quality of genuine service and courteousness. Jerry and the gang had us out of there in very fast order and on our way back down the road. These people are a "can do" team and I recommend everyone check them out first before going anywhere else.

whatadream

Aug 10, 2012

Thank you, took your advice, ran my numbers, didn't qualify, but had my boyfriends mother co-sign (buy) me a newer bigger car. ? in love with it. Much much kudos and thanks to Summer Bly McNerney for being soo helpful. Thank thank you :)

One Happy Customer

Jul 16, 2012

I was looking for a preowned Rav4 when I first contacted the dealership online. They had 2 that were in my price range. When I got there I was also shown a new Rav that wasn't to much higher. I ended up purchasing the new one because the dealership was able to make such a great deal and with the "toyota car" plan I don't have to pay for the maintenance for 2 years which covers the extra costs. From the first contact online till the follow up a few days the experience has been smooth and flawless. The only thing I would change is the amount of time it took to go over the paperwork and get on my way. Thank you coos bay toyota for everything!

camry owner

Jul 14, 2012

The dealership is going through an extensive expansion right now. Over the years, we have purchased three new vehicles from this dealer.

james v.

Jun 30, 2012

Rented a 2012 Yaris from Leslie today and she saved me $100. for a weekend rental vs. Enterprise. She is prompt and professional! Was in and out with my carin 10 minutes.

trwilker

May 4, 2012

I live in remote northern California (a 6 hour round trip drive from the dealership)I called the dealership to ask a financing question before making the long trip. I spoke with Mr. Danner who gave me very good and clear advice on how to begin my financing application on-line. I followed his advice. I've purchased many vehicles over the last 20 years and I was very impressed with this on-line process. The secure on-line application was very quick and easy. The application system was very responsive; sending an immediate text and e-mail. Mr. Danner completed my financing approval on my chosen vehicle and I drove it home the next day. I'm very happy with my new Corolla gas saver and the whole car buying experience was the best ever!

BadTaste

Apr 12, 2012

I drove 2 & an half hour to purchase a vehicle that I had already agreed on in terms of price & financing. Went into the dealership to sign paperwork & the staff kept referring me to other staff members other than the one I had originally dealt with. Changed my interest rate & made it higher after telling my I qualify for a lower interest rate. I walked out after waiting to 2 whole months for this special order vehicle. Very disappointing experience with a salesperson who wasn't knowledgeable about the product being offered.

DollFace

Apr 3, 2012

I purchased my preowned Impala from Coos Bay Toyota. I was greeted when I got out of my car by a very nice lady who introduced me to the guy that helped me get into my car. I would not call him a salesperson because I felt no pressure. The finance guy was amazing too. Very helpful in explaining my warranty options, he treated me with respect even after I declined. Everyone that worked there seemed to enjoy working there and they were all very friendly. I would definetly recommend Coos Bay Toyota for all my friends.

theseakrs

Mar 2, 2012

This dealership was wonderful. They didn't have what I wanted when I first went,(wanted something very specific) however they kept looking until they found the right car for me. If they don't have what you are looking for on the lot, I recommend giving them the chance to find the car you want rather then leaving the area. It might take a little more time but it is more then worth the wait. This dealership cared that I would be happy for the long term. I have never had such a good experience buying a car. If a new or used car is in your future give Coos Bay Toyota a chance, they have earned my business for life.Kathleen Stadelman

customer

Feb 22, 2012

I have purchased 2 cars from this dealer. My last car I bought somewhere else and the car I want now I will buy somewhere else. I tried but they just are too high and make you feel cheap. Same car other deal 3,000.00 less

Robert Burns

Feb 21, 2012

From the moment I inquired about buying a new truck to the day I drove it off the lot I was treated wonderfully. I was able to tell Bambi what i was looking for and she was able to get exactly what i wanted and was always prompt with answers to my questions. I had no intentions of buying online but Bambi made it so easy and effortless. When i arrived to pick up my truck on the lot Kelly was very helpful and courteous. He show me how everything worked and answer all my questions. The time I spent on paperwork was minimal, thanks to Bambi I was able to give most of what they needed online. The small amount of time I spent with Rob in financing went smooth as he too was friendly and helpful. Overall it was a very pleasant experience and I couldn't be happier with my new truck.

Kalie

Feb 20, 2012

I went through the Costco.com/autosaver program. Bambi was absolutely wonderful with locating the vehicle and at the price I wanted. The process went so smoothly from the time I started online, the telephone calls, emails, and finally meeting to pick up my new 2012 Corolla. It was Izzy's first week there and had he not appologized for going slow I would not have known as slow is not what I would have called it. Since I did the online credit application then when I was passed on to the Finance Manager (sorry I forgot his name), all I had to do was sign the papers as he printed them out.

bbsalmon

Jan 17, 2012

Great service!! I needed a new headlight. Coos Bay Toyota staff stayed past normal working hours to enable me to come by and get it installed before my long drive to Portland. Thanks so much! -Bill Bradbury

dancergirlnw

Jan 4, 2012

Had to be towed 120 miles after being stranded by a bad inverter(recall boj) Jerry held his mechanic there on new year eve weekend for me to diagnose the problem, very friendly and reassuring. Got to eugene later with a second tow. He was very helpful.Great attitude and service.

bledford52

Dec 27, 2011

I had a very pleasant experience with coosbay toyota's staff, mostly Rick, he was just awesome salesman!!He got me in too my 2010 toyota matrix that i just love!! And Rick went out of his way too make sure I got my car on christmas eve and he delivered it too me...thank you sooo much for everything..

richruppert

Dec 15, 2011

The quality of the customer service and the excellence of the actual servicing of the car makes the four hour round trip worth it. We own a 2004 Prius and knew eventually we would purchase another one. While the 2004 was being serviced in November I discussed the 2011 with Rick and Steve. They didn't have the one I want on the lot, but found one some miles away. Steve carefully explained in detail the differences between the 2004 (we have the top of the line) and the 2011 (Prius IV). We were considering a 2011, but were leaning toward waiting until 2012. I researched the car and dealerships extensively online. I knew what the dealer paid for the car and the accessories. However, at that time I was not aware of "online buying". I started the process, but continue to research other dealers. I emailed and talked with Sherrie and Bambi many times for several weeks. As with most people I have had bad experiences with dealers. This experience was like none other. Everything I was told was true (I verified everything). I knew the true dealer cost for the car and was more than satisfied with my cost. This dealership also throws in an extended warrant if you do all of your service at their shop. They offer unlimited car washes. The new car had a full tank of gas (they take care of you). We purchased the car from Steve. This guy is Mister Personality and Mister Prius. He "knows" the Prius. That was impressive, but more than that he sincerely wants you to enjoy the car. He wants us to be happy with our purchase. He also made it very clear that he wants us to call him with operational questions concerning this high tech 2011 Prius. We could not arrive to pick up the car until 5:00pm. Sherrie, Bambi, Steve, Robert, and Jerry (the latter dealing with our 2004) stayed late to service us. Robert the financial wiz was thorough, professional, personable, and eager to answer any questions. Steve, at 8:00pm in the rain changed our license plates and went over the operation of the car in detail. Purchasing a car is no longer a nightmare, at least not at this dealership. Every single person we have come in contact with and that includes receptionists in service: Meagan, Shannon, Jerry, and those I already mentioned want your experience with them to be positive. If you are going to purchase a Toyota, this is the place!!!!!

dodgeman

Nov 12, 2011

WE WERE TOTATLY DISSAPOINTED IN THE SERVICE. THE 2004 DODGE DEISEL WE BOUGHT HAD NO ANTIFREEZE WHAT SO EVER IN THE REDIATOR JUST WATER AND THE AIR CLEARER WAS NEVER CHANGED.THEY TOLD US EVERTHING HAD BEEN GONE THROUGH BUT APPARENTLY NOT. WE DO LOVE OUR TRUCK BUT THOUGHT THEY COULD OF DONE BETTER AFTER ALL THIS WAS A 20,000.000 DOLLER TRUCK I CAME ALL THE WAY FROM NEWBERG THEY ONLY GAVE 5 GAL OF FUEL TO GET US HOME. WAS NOT HAPPY WITH THE WHOLE SITUATION,

AZ263 - Kupka

Jul 29, 2011

I am so pleased with the excellence in customer service at Coos Bay Toyota. From the ladies at the front desk to the parts department (thanks Mike) to the work by the service department I encountered high standards, promptness and attention to detail all in a friendly, clean, orderly atmosphere (even the ladies room was clean and cheerful). I was especially impressed with Jerry the Service Dept Manager and the way he conducts his operation. The shop is busy and well-ordered - (no cursing - no sense of carelessness) and Jerry just feels like a wise, caring friend. The worked I required was done - plus they mounted my new license plates and returned the car nicely WASHED with no fanfare for their efforts. Jerry indicated;that's just what we do and our boss sets the tone for the overall business, I spoke with Mr. Hawthorne the owner and again was impressed with the quiet commitment to respectful service to the customer. The combination of courtesy, focus and modesty inspired my trust. I have been dreading buying another car because of the pressures and games that go on, however after my experience with Coos Bay Toyota servicing my car and after reading other reviews on this website, I feel comfortable at this dealership.Each member of Mr. Hawthorne's team helped inspire my trust in the dealership. This may very well result in the purchase of my next vehicle. I didn't meet a saleman, but I am sold on Coos Bay Toyota - the people equal the product. O. Kupka

steve_paw

Jul 20, 2011

We appreciated the honest, prompt responses from Coos Bay Toyota. They made the car purchase process very simple and pleasant. It was worth the drive from Beaverton to Coos Bay.

cerbandharrie

Jul 2, 2011

Long story short we rolled our Toyota Tacoma and totaled it. We like to shop online and Barbi was one of the dealers who contacted us. After we told her what we wanted and they were unable to find it she told us to give her a day. The next day she managed to make a deal to get the truck I wanted and the price was cheaper then the other guys. Once we got to Coos Bay it was a great experience. Very friendly and they didn't try and push a bunch of extras onto us. Went over all the information that we needed to know and got us out of there as fast as they could. While we were talking I was able to play fetch with one of the dogs there and they had a bbq goin' out front. I would totally recommend them to anyone who is looking for a new vehicle.

craver

Apr 28, 2011

The service was superb in every way. I appreciated the dealer going out of his way to get the exact product that I had in mind. In addition, I particularly appreciated a Portland airport delivery, which required two employees to make an 8-hour round trip, including an overnight motel stay. The paper work was handled in an expedicious manner, and answers to follow-up questions have been timely and helpful. To my knowledge, there was no better purchase price. At this point, this purchase appears to represent a great value.

mauilover

Apr 12, 2011

I recently purchased a new 2011 Prius. From the moment I went on the lot (with my nephew who was looking at trucks) I liked the place. No pressure from the sales people. I told them what I was interested in-which there was NOT one on the lot-they found what I wanted in an hour. The price they gave me on my trade in and the price of the Prius were all in line with the research I had done on the internet.At drive off, I got a walk through of the car and they even helped me with transferring stuff out of my trade in.I did purchase the extended warranty and the finance guy was really great to work with.I would highly recommend this dealership to anyone, even if you had to travel some distance to get there. It was fast, easy and fun AND I love my car.Be sure to check out Maggie, the showroom pooch and have Lee show you some of her tricks!

wantmorebones

Mar 23, 2011

I found my used Honda Crv on the internet. The number and quality of the photos made it easy for me to make the decision to purchase the car over the phone. Especially since I had never even been in a Crv or driven one. It was a 400 mile drive from Graham, WA to Coos Bay, Or to pick up the car and finalize the deal. I found the dealership to be comfortable with a friendly atmosphere.

Blogson

Feb 8, 2011

This is a copy of the thank-you email I sent to Coos Bay Toyota:Thank you, especially Lee, Bambi, Mike, Rob, (and Gracie the Cupcake Corgi) for all that you did to get for me the Sandy Beach RAV4 that I requested. After a week of having the car I am very pleased with it. Your rather relaxed and laid-back method for sales is much appreciated, especially since I strongly resist heavy sales pressure, and I feel that we got a reasonably good deal. I liked the facts that Lee charged his cost for the accessories rather than MSRP and gave a generous discount also from MSRP for the RAV4 itself. Your best price is given upfront, eliminating the need to haggle. Mike essentially let the car sell itself and tailored the test drive to my own needs. After driving a manual shift for all of my life getting used to an automatic gearbox is taking some time, but it is a good one with smooth shifts and the tach in 5th showing only about 1750 RPMs at 55 mph. The V6 purrs effortlessly like a contented kitten and the handling is great. Thank you also for your quick and thorough followup to my subsequent questions. We know where to come for our car needs!

greggswater

Jan 26, 2011

The whole truck buying experience was going well, salesman was great, until I reached their finance manager. He asked where I wanted to finance the loan, and I replied at Northwest Community Credit Union. He asked if Toyota could beat their interest rate would I be interested. I said yes. He said that using Toyota would provide the best interest rate over the NW Community Credit Union, so I said go ahead and use them, putting my trust in this person to tell me the truth. A couple of weeks later I got a call from Wells Fargo Bank to inform me they were holding the loan on my recently bought truck from Coos Bay Toyota. After a call to NW Community Credit Union, I found out their interest rate would have beat what Wells Fargo Bank was giving us.The finance manager at Coos Bay Toyota was willing to be dishonest, I guess to receive whatever kickback they receive from Wells Fargo Bank for sending loans their way.I contacted the General Manager of Coos Bay Toyota, Mr. Forte, by phone and explained the situation. He said he would talk to the finance manager and get his side of the story. That was over two months ago and I haven't received the courtesy of a reply or follow-up from Mr. Forte.

Marko3

Dec 9, 2010

When deciding I was going to purchase a truck, I started several years before actually buying. I did research, because I like knowing everything there is to know about the truck, and knowing more than the sales people when it comes to test driving. I decided on a Toyota Tundra with select features that I decided I wasn't going to live without. My wife and I test drove the Tundra's up near Portland and decided we liked them, so now it was a matter of waiting for the good incentives. The good incentives started popping up this fall, so I started working with a dealership (not Coos Bay) told them what I wanted, they located a few in the Northwest region and said they would dealer trade. We agreed on a price, I sold my car...and then the trouble began. The "few" Tundra's that met my specifications were all either sold, or at dealerships that were not willing to do dealer trades. I even contacted those dealerships, but was unable to negotiate a decent price, or was unwilling to fly to the dealership only to drive home and put many many miles on a brand new truck. That's when Lee with Coos Bay Toyota swooped in out of the blue much like a super hero. Lee emailed me and explained that he's semi-retired, and just likes helping people find the vehicle of their dreams. At this point I was irritated with the whole process due to bad luck over and over but I thought I'd give it a try. So I told Lee the exact truck I was looking for, with the options that I want, in the color I wanted. He sent me back an email with the cost and an approximate timeline to order the truck. He was able to get the truck about a month faster than the other dealerships due to contacts he's acquired over the years in the business. My only option at this point was to order a truck, because there weren't any out there in the exact color with the options that I wanted. The prior dealership told me they could have the truck here in 2-3 months, Lee said he could cut at least a month off that time, and was very "no pressure" compared to the other dealership. I decided to go with Lee and Coos Bay Toyota, so in mid October I put a deposit down on a new 2011 Tundra Limited. Between the day my wife and I ordered the truck until it's arrival, I probably have 100 emails back and forth between myself, Lee, and Bambi & Melinda. Most of them because I was so excited about the status of the truck, that I had to email almost every day checking up on it. However, even if I hadn't, they did a great job letting me know how the truck was progressing along. I knew the day my truck was "born" the day it was loaded on the train, where the train was, and when it arrived at the distribution center. The truck was delayed due to winter weather and holiday's which also turned out to be a blessing, because the incentives improved in December, and I was able to do a zero percent loan instead of 0.9%. Lee was able to get the truck here a month or so before the other dealer as he promised, he also promised that if incentives changed for the better, those incentives would be mine...if they changed for the worse, I would still be locked in with the incentives that was available at the time I initially wanted to buy the truck. The other dealership could not, or would not give me such a guarantee. Lee and Coos Bay Toyota did. I would say 90% of everything was done via email, which is how I prefer. If you prefer to talk on the phone, I'm sure 90% could be done that way, the thing I'm getting at here is the people at Coos Bay Toyota do things they way YOU the customer want to do them. They answered any and all questions my wife and I had. Were we nervous...at first yes, because buying a vehicle and putting down a deposit is a little scary. But they were so great in every aspect of this deal, that my nerves were at ease. I had the VIN emailed to me once the truck was built, and they called me the day it arrived in Coos Bay. My wife and I went over the next day (since we were both at work the day it arrived) and signed all the papers, and were in and out in about an hour. Easiest way to buy a vehicle EVER! She is thinking of getting a Toyota for her next vehicle...we already know where we're going to buy from! It's hard to find the words to express how great Lee, Bambi, Melinda and Kelly all were to work with. Which is why I'm writing this lengthy review, because for all they did to make this purchase easy, fun and exciting for me, the least I can do is try to get someone out there reading these reviews to realize that this IS the place to buy your Toyota! If they don't have it on the lot, let them get it for you!! I have been telling everyone I know about my positive experience and urging them to give Coos Bay Toyota a call when they're in the market for a new vehicle. I'm very glad that Lee swooped in and snagged my business...I'd still be waiting for a truck right now!!! Last thing...I'm one of those people that used to view car dealerships as "the enemy" you know...the kind of person that cruises the lots after they close so that the "sharks" can't chase me down. Car salesmen drove both my wife and I crazy. We don't trust them, etc. You know what I'm talking about. Let me be perfectly clear, we never had those feelings with Coos Bay Toyota. It felt more like friends of ours pulling strings to get exactly what we wanted at a great price and faster than anyone else could get it here. That's how I feel. I never felt like I was "being sold" on something, no one ever tried to "trick" me into buying additional warranties, clear coats, glass etch'd VIN's etc. (Yeah, we've seen it all). It was like going to pick up our new truck from a friend's house...we signed some papers, chatted a bit, took some pictures, and promised to stop in the next time we're in town! It was that easy!Coos Bay Toyota and the staff there truly is a class above all the rest! Thank you all for the great job you did! We will be back to buy our next vehicle!!

cbordagaray

Oct 16, 2010

We have purchased quite a few vehicles in our lifetimes so far and this was the most pleasant experience of all. And we have had pleasant experiences before. No hassling, no badgering,no bait and switch, just honest people selling marvelous vehicles at honest prices. We couldn't be happier. If we could ratecthem above 10, we would. The whole staff is WONDERFUL!!!!

jstreet4425

Sep 11, 2010

Kelly was one of the best sales personel I have ever encountered at a dealership. He was energetic while professional and didn't create a high pressure environment. Great experience and I recommended a friend go and buy from Coos Bay Toyota. She did so a couple weeks ago. Thanks Kelly!

lancekathy

Sep 6, 2010

We bought a new 2011 Sienna from Coos Bay Toyota and would definitely recommend this dealership to anyone. They delivered a great vehicle and their friendliness and customer service was fantastic. We drove to Coos Bay (over 2 hours) to get the Sienna, and was well worth it. Give them a chance to help you with your new car purchase. The owner, Lee, is a man of integrity. If Lee says he will do it, he is a man of his word. This is a rare thing in this day and age. Most dealerships are all about the money, Lee is about the customer.

Righty Rim

Sep 1, 2010

Working through the process of buying a new car can be a real pain. Lee and Mike made buying a new vehicle about as simple and straight forward as can be done. We were in and out in less than two hours. They build a rapport with the customer, are sincere and follow through.While I asked for a bid on a 2010 4Runner, Lee gave us a competitive bid on the 2011, which we later accepted. They are not about frills and glitz, just selling a good product. The price was as good or better than the bids on the 2010, which is late in the model year.Thanks Lee

svtorushin

Sep 1, 2010

Isn`t strange - I never been at Coos Bay Toyota dealership but I bought a new Toyota Venza from them. My online research was hard and picky. I got a four personalized quotes from Toyota dealerships around the area. No-one else gave us so good saving - about $60 on payments compare to the best offers of others. My wife and I really appreciate Lee Hawthorne`s business for hassle free deal with simple paper procedure and 180 miles car delivery directly to my house. I would recommend Coos Bay Toyota to anyone who wants to get at least a honest and flexibility.

fatherespresso

Aug 25, 2010

We were in a market for a new car and answered a notice on the internet andwe decided to check it out and went to Coos Bay and had the best experience inbuying a car they just showed us the advantage of buying our new Avalon no pressure to buy and they went above and beyond what was expected. We normally don't buy onthe first trip to a dealership, we were so impressed by the sales person and the ownerof the dealership. We have recommended this dealer to all of our friends. Thank youLee and staff for being who you are.Roger and AnaMaria Arnold

kgmil

Aug 23, 2010

We purchased a 2010 Prius From Coos Bay Toyota in April 2010. We settled on this dealership because it is a member of USAA buyer's service. This meant a no-hassle deal on the car - we knew up front exactly what the car would cost. The overall experience was excellent and the helpfulness of Lee and his staff was exemplary. We would highly recommend Coos Bay Toyota to anyone purchasing a Toyota vehicle.We also enjoyed the recent '"new car owners' appreciation" dinner and entertainment.Karin and George Miller

Accordmania

Aug 20, 2010

My wife and I recently moved to Coos Bay, Oregon from San Diego, California. We drove up in an older Toyota Camry. Once we were settled we decided to purchase a new RAV4. Checked around via the internet and compared prices and dealer's responses. Decided to speak with Coos Bay Toyota. Met and made a deal with the owner Lee and was helped by Steve. After our purchase Steve introduced us to the Service Manager Jerry and the Parts Manager Dennis. I have purchased dozens of cars over the years and have never had this happen before.Everyone was super friendly and knowledgeable. Lots of follow up after our purchase. Recently we attended the New Owners Dinner (the only dealership I have seen this at) and found out that our new licence plates had arrived. Rather than have us come back and schedule an appointment, one of the service techs installed the plates on our car, at I'm sure his own time.I will have both of my Toyota's serviced here and when I'm in the market for another car, this is the first place I will go to.

Robert Wilson

Aug 20, 2010

I did a lot of research to find a fair, win-win price on a new, 2011 Toyota XLE Sienna mini van. This included repeatedly contacting both local (Eugene OR) dealers, and Toyota in UT, who had given my son a very good deal when he bought his 2004 Sienna. From their quoted prices It was obvious all three dealers were playing the typical game, and it was frustrating. Then, on a third visit to TrueCar.com on the internet I ran across Coos Bay Toyota's add, which quoted a price for the base 2011 XLE Sienna that was $800 less than the local price quotes (!!!!!). I called and found myself talking to one of the co-owners, Lee Hawthorne (his brother is the other owner). Mr. Hawthorne explained that he charges $650 over the dealer's invoice price PERIOD! Want some accessories, like floor mat, mud guards, and cross bars on top? He told me the list price of each, and his cost, and said he would sell them to me at HIS COST! All he wanted was the $650. He said he likes to get people into good cars at a fair price that that is one of his joys in life. In other words, he has the same win-win business philosophy as Les Schwabb tire company, which has grown by leaps in bounds by giving customers a good, fair deal. I was greatly impressed with his business philosophy or model. No game playing. None of this customers wondering how much money they left on the table. They know exactly how much he's making over invoice (sure, he may be getting more through company "hold backs." But he still tops out at $650 over dealer's invoice which TrueCar and other internet services publish. You know exactly where you stand). There were other reasons I went with Mr. Hawthorne's offer. In talking to his staff I determined that (1) they considered him an honest man; that (2) he was fair to his employees and treated them more like family than employees;and that (3) one relatively new employee who works closely with Mr. Hawthorne said that for the first time in her life she actually looks forward to going to work each day and added some other complements, such as how he treats his employees (many of them long term) as "social equals," and even that he has been married to the same woman for 40 years! (Ditto his brother to another woman of course). This week Coos Bay Toyota held a combination evening dinner/informational meeting with about 30 recent car buyers. The essence of the meeting was the company's desire to make certain that each of us new owners understood our warranty rights and what services Coos Bay Toyota was prepared to offer, many of them free (like the first oil change a $70 cost for synthetic oil). Their very knowledgeable service manager, Mr. Davis, was a fountain of good information. I discovered, for example, that my new XLE Sienna comes with premium synthetic oil as standard equipment. I also learned from Mr. Davis that the factory pre-runs ALL Toyota engines, then drains the oil (which is more likely to have microscopic metallic wear particles) and replaces it before it ever installs the engine in your new car. In summary, they have earned my trust and my business. They are to the employee service oriented and genuinely interested in helping their customers to have a good new car experience. I am not alone in my experience. My wife's eye doctor here in Eugene also bought his new 2011 Sienna Limited (top of the line) at Coos Bay Toyota and for many of the same reasons, even though it's 115 miles and over two hours one way from Eugene.