Used Cars for Sale at Copeland Toyota in Brockton, MA

Kellyf882

May 11, 2016

I chose to go to Copeland Toyota because we had a great experience the last time we bought a vehicle with Eric Thompson. He is always very professional and knowledgeable about the vehicles. I highly recommend going here!

althea villarini

May 5, 2016

Matthew Pierre was my sales guide. On a scale of 1-10 he scores a 20. He was such a pleasure to work with. He made my experience almost like a dayat the beach. His calm personality really put me at ease . He's very knowledgeable about the vehicle he's selling . This is my 2nd purchase at Copeland Toyota. Matt, I wish you all the best with your career. Don't change a thing. You are on the right path. Much blessings for the future,.Best regards! Althea Leonie Villarini

Chingshyi

Mar 31, 2016

Stan is friendly and knowledgeable. He takes care of my online quote and helps me for a test drive. Basically, he answers all my questions about the car I am looking for and introduces the interior/exterior parts of the new car before we get on the road. The price and fees are up-front and incredibly good compared to what I quoted from other dealerships. Their fees are relative lesser (more than $50 bucks less) than other dealerships in the area. When sitting down to sign up a purchase contract, it is simple. Usually, car-buying is time-consuming and stressful, but you won't find it here. Whatever you don't want to add to your contract, Stan simply moves on to the next item/question without pushing you or playing any tricks. I went to the dealership around 6:10 pm and signed the contract at 7 pm. Came back three days later to pick up my car and Stan walked me through and helped me to use the entune system. The car-buying experience with this dealership is great.

shelle butler

Mar 15, 2016

I would recommend this dealership to ALL. from our sales person Matthew Pierre to the sales manager Freddie Rodriguez to the business manager Michael Burden.They ALL made the car buying experience a pleasure. I say this because my husband & I have been looking around. Many other dealership caused me to look...... but never return to actually purchase. The experiences were never positive or a pleasure.Copeland treats you with knowledge & respect. This will be my 3rd vehicle that I have purchased from Copeland, customer since 1995.

nanav

Feb 22, 2016

My first experience at Copeland while getting a car prior to this one was not ideal. If it were not for meeting Homar Rodriguez during a brief visit. I would not have returned to get the car that I have now. Homar made this experience comfortable, smooth and enjoyable. I did not feel pressured to buy a car and, he was easy to talk to, he was also upfront about everything. He took the time to get to know me and my fiance and worked with us to find the car that would best ft my needs. I would highly recommend working with Homar if you want to have and a pressure free/ easy experience when buying your car.

HonestyWorks

Feb 12, 2016

My family has purchased all of our Toyota vehicles brand new from Copeland so we have history with this particular location. Make sure when you come here that you ask for Matthew Pierre to be your sales consultant! Matthew is the ideal car salesman because he isn't pushy ( like most salesman trying to make a sale), he makes sure that you are comfortable and are at ease, he is a great listener and makes it a priority to find exactly what you are looking for/what you want. He also makes sure that you know all the features and important facts about the car ( some facts that most salesman wouldn't even know or bother to tell you!). My family and I were extremely pleased with his customer service and honesty. We also had the pleasure of working with Michael Burden when it came down to the finances. Michael is also a hard worker who makes it his priority to get what the customer is asking for. He's very understanding and very accommodating. He lays out all the facts and makes sure you understand all the paperwork before your pen touches the dotted line. The only negative experience we had at this location (EVER) was with one of the Sales managers who was very misleading. He caused quite a bit of frustration and confusion by GUARANTEEING a car ( that they didn't even have in stock) at an exact price without checking in with finance department to make sure it was even possible. We spent 4 hours there ready to leave and discuss our other options since they didn't have the exact car we were looking for, but the sales manager refused to let us leave so he made a false promise just to make a sale. Seeing as how my family has been a loyal customer to this location for over 10+ years, we took his word for it and even shook on it. We signed the purchase of sale and of course no time was wasted in the money being taken. He told us the car would come in at a particular time ( no later) and it didn't...it came a week after!This sales manager mislead us with false information, but in the end everything was resolved and that is a HUGE THANKS to the EXTREMELY hard work of Michael Burden and AMAZING customer service of Matthew Pierre. They were so patient, professional, and kind every step of the way, its so unfortunate that they had to clean up the sales manager's mess. I'm just glad that we FINALLY got the exact car that we wanted at the price we could afford. I can't speak for everyone at this location but one thing for sure is that you can expect quality service and honesty from Matthew Pierre and Michael Burden. Come to Copeland to buy your car(s)!

jad15

Feb 4, 2016

Copeland is nothing but a giant rip-off. They are way over priced and incompetent with repairs. They should repair cars correctly at first so the customers don't have to keep returning. You can do much better elsewhere. As far as oil changes - do they use dirty oil? Never again will I give Copeland my business.PS: Ask about their car starters. Just one to choose from at a high price. Go to Bumper to Bumper and save yourself $500.00!!!

Land Cruiser Driver

Jan 25, 2016

I had a good buying experience at Copeland Toyota while purchasing a used vehicle from them. The Sales Representative, Homar, was friendly, knowledgeable and easy to work with as was the rest of the sales and finance team. Everyone has been great about following up on any outstanding issues. First time buying experience from Copeland, and I would come back again.

ThirdToyota

Jan 21, 2016

We had been getting our older Toyotas serviced here for a couple of years and have had great customer service and honesty from Mike Mayott. After a harrowing drive to the service dept., not sure if my old car would make it, Audrey Gloddy was so kind. When it became apparent that it was time to retire our old 4Runner Mike put us in touch with Alan Miller. He was one of the best Sales Consultants we have ever worked with. No pressure, extremely patient and very knowledgeable. He knows cars! This dealership went above and beyond to help us out and we are very appreciative. We'd highly recommend them. Wish we'd found them when I moved to Massachusetts 15 years ago!

Tundra from Boston

Jan 21, 2016

Copeland happened to have the truck I was looking for. I had been working with a dealer much closer, but didn't have a good experience. Copeland was very patient with my financing and trade in and we were able to put the deal together. No pressure, full disclosure, very pleasant experience. We put all of the facts on the table and they came up with the best deal they could give me. The delivery and follow up visits have been top notch. A bit far from home, but Copeland is definitely my new Toyota spot for sales and service.

linda72

Jan 13, 2016

This was our first visit to this dealership, we were trying to buy a used minivan from another dealership in that area and made the TWO HOUR trip to possibly buy it...it was a mess!!! So we drove to this wonderful dealership and was greeted by Homar Rodriguez right away, great personality...something we've never experienced before...took all the time we needed..and helped us all that he possibly could and we made the best decision to move forward with our NEW Sienna, he is by far the BEST salesperson we have ever dealt with and this is our SIXTH Toyota lease. Easiest time with the financing part, thanks to Pablo Tavarez for his help with lowering our payment and we appreciated his time and kindness which goes a long way when you are making a huge decision. We would highly recommend this professional dealership..even if you have to travel like we did, they truly care about their customers and will do their best!!! We can't say enough GOOD!!!!

McCarthy8090

Jan 8, 2016

My wife and I would like to commend Copeland Toyota for assisting us with the purchase of our new vehicle. We had previously leased with Copeland and it was a seamless process. At the end of our lease, we wanted to explore other options, and Copeland's Sales and Leasing Consultant Alan Miller was phenomenal in helping us out. We went in there with completely open minds and Alan was great in just guiding us through our various options and letting us make the choice that was best for us. There was no pressure...just pleasant and frank discussions about the vehicle and purchase/lease options. When we were done, I told Alan that I would recommend anyone I know to him and Copeland...so...what better forum than this. Thank You Copeland and Alan Miller.

retsofac

Oct 15, 2015

Because of my experience with a knowledgeable Sales and Leasing Consultant, Alan Miller, I am leasing a beautiful new Toyota Prius C. Alan was friendly, personable, professional, and conscientious. He was very informative, detail-oriented, and patient in dealing with my insurance company. When I left with my new car, I was confident that Alan took care of everything. He even made a follow-up call to me to make sure I was satisfied and all set. I would highly recommend Alan Miller and would definitely conduct business with him at Copeland Toyota in the future!!Cathy

zade111

Sep 28, 2015

100% Service provided by these men.They really care about the Customer two wonder men two deal with with any problem.My wife and I will always be grateful for the kindness and care they provided us while repairs on our car.Mike & Cathy Connolly

Vettedriver

Sep 27, 2015

I knew I was going to buy a vehicle and the choice was a Honda or a Toyota. I had previously shopped at two other Toyota dealerships in Dartmouth and Raynham but was not pleased with the way I was treated and the sales staff lacked professionalism and knowledge. On a whim, I went to Copeland with my wife and was so pleased with my salesman, Alan Miller. He was knowledgeable, professional and made the car buying experience painless. We never made it to the Honda dealership! Alan made it so easy and the staff. They even stayed beyond closing to work out all the details of the sale. In the end, I purchased a 2015 RAV4 and forgot about the HONDA!

K.Geib

Sep 10, 2015

Had a great experience with both Freddie and Homar Rodriguez at Copeland Toyota. I came in with a trade, wanting to look at 1 specific car. Homar worked very hard to gain not only my business by trying his best to fit my budget, but also gained my trust with his kind and personable attitude. Would definitely refer a friend to this dealership and Homar specificlly.

Mae1234545

Sep 8, 2015

I was in the market for a Rav 4 and had a great experience with my salesperson Alan Miller and Steven Robertson. Alan was very professional, knowledgeable and very kind. It is refreshing to find sales people that treat you with respect and no high pressure BS. I would highly recommend both Alan and Steve to help you find the perfect vehicle.

Andrew R

Aug 21, 2015

I was told I can cancel the gap warranty bundle which comes with the LoJack system. When I cancelled within the 30 days I called and spoke to Mario again too make sure I wouldn't get charged anything for canceling the whole bundle and I was told just $50. FYI I also brought this up on the day I purchased the car because I know that LoJack is an item that needs to be installed in the car that's another reason why I asked. Terrible service and I just referred a friend to buy a car from their before this whole incident.

bmoore

Aug 18, 2015

I was extremely pleased with my experience at Copeland Toyota. Homar Rodriquez was a true professional and helped me make the best choice for me and my family.

JC

Aug 18, 2015

I bought my used rav4 here and returned it to have the ecm replaced. When I bought the car I questioned the sales person about the ecm recall. He reassured me that it had been reprogrammed and was all set. Not so. When I brought it in, I specifically told them to replace the ecm only, do nothing else. Well, they did their "100 point inspection" anyways. They loosened my exhaust and told me I had a leak in my transmission pan. I immediately brought it to my trusted mechanic who tightened my exhaust back up and we have yet to find a leak in my transmission pan. I went all the way up to Todd Copeland, nobody could give me an answer to why they were under my car when the ecm is located in the dash. Mr. Copeland even said "call me personally next time you come in so I can handle you with kid gloves" Really??!!! I don"t need to be handled with kid gloves, just be respected as a customer. Will NEVER return to this place!

Merrick284

Jul 23, 2015

I recently visited Copeland Toyota and am happy to say, it was a great experience. Homar Rodriquez was so kind, informative and respectful during the whole process. He answered all my questions and spent a great deal of time explaining my options. I never once felt intimidated or reluctant to ask him anything. My past experiences with buying a car have always left me feeling doubtful and as if I had been taken advantage of.Michael in finance was also great. Never once pushed me to purchase warranties that I did not want to buy. Homar.....I will be back. You have earned a life long customer!

memsmommy

Jul 17, 2015

I recently stopped into Copeland Toyota to trade in my car (which I had also bought at Copeland three and a half years ago) for something different. Having had such a great experience the first time, Copeland was the first place I went, and I couldn't be happier. While the dealership was busy on a Saturday, the whole process was amazingly fast, from the test drive to signing the papers. My salesman was Alan Miller and he was personable, friendly, and knowledgeable about the products. After listening to what I was looking for, he found the perfect car for me and my family and I fell in love with it instantly! I had my younger children with me and it's so refreshing that Copeland is such a family-friendly dealership. Other employees would say hello to my children, and they were given paper to draw on while I was signing the papers. Everyone tried to make us as comfortable as possible and seemed truly happy to be there. I will definitely be back in three years for my next car and I look forward to another great experience!

M

Jul 8, 2015

Recently bought an SUV at Copeland Toyota and had a great buying experience. I knew what I wanted to purchase so it was only a matter of determining price and finding a vehicle that fit the criteria. Alan Miller was my sales guy and he was super to work with. Copeland didn't have my vehicle in stock so they located one for me. Alan is very professional, has a lot of experience in the car business and communicated clearly about the locate process. He handled my requirements with confidence and patience and a dash of humor, too. I highly recommend working with Alan as well as James and Jaqueline in the business office.This is my second purchase from Copeland and I'll likely purchase there again in the future.

Ttacoma7

Jun 26, 2015

I've purchased two cars in my lifetime and been to over 10 dealerships, I've researched and shopped online, and to often I came to the realization that no dealer or car buying service is going to meet my needs but Alan Miller and Max Reed exceeded above the rest and delivered a great vehicle at a great price. First and foremost I must say they are huge supporters of Military. It defiantly made my car buying experience worth while. My biggest issue with other dealerships and their sales division was that it seemed that they were trying to pinch as much money as they could from me to put towards a purchase. It grew old quick and I moved from dealer to dealer, sales associate to associate until I found the right one, Copeland Toyota and Alan. Alan is undoubtedly the best of the best. He's patient, positive, and down to earth. Most of all though Alan and Max made my car buying experience fun and it resulted with an offer I couldn't refuse. I bought a Toyota Tacoma 2015 OFFROAD. There was no tricks or games played to convince me into buying a truck at a price I didn't want. They took time to explain the pros and cons of buying vs leasing and we discussed different options on how to pay for my truck. No matter how many questions or concerns I had they remained patient and and answered them all. If any of my friends or family are looking for cars in the future I'm sending them to Alan and Max. If you made it this far down my post and your considering to go car shopping you should see these two. They won't disappoint. Car shopping for me should have started at Copeland Toyota with Alan Miller (Sales) and Max Reed (Manager)!

marie22671

May 12, 2015

My sales consultant Alan Miller was very helpful , in so many ways , he had patience with me bouncing from one car to another ,test driving one after the other thinking I had my mind set on a hylander and here I go ...I decide to change my mind and go with a Rav 4 never once did he try to rush me or sway me one way or another I felt as though he would have walked around that lot with me all night ...also it was late my husband and I were the last people in the building it was after hrs. And yet still never felt rushed ..very personable family man very attentive to my every need I would and will recommend all of whom that took part in my very important decision of buying my new car ...THANK YOU ALAN MILLER

england Jenifer

May 8, 2015

I approached Copeland Toyota with some trepidation as I had felt other dealers to be extremely pushy in the past. However, after having made an appointment with Brett I was introduced to a very pleasant gentleman, Homar Rodriguez, who went out of his way to make me feel comfortable and a valuable customer. I very quickly found a car that suited my needs, my Honda Civic, and Homar concurred that this would be a very suitable vehicle for me. The paperwork was taken care of efficiently and Homar treated me to coffee while I waited for my insurance to fax in necessary documents. This gentleman is a very competent sales person; he senses the needs of his customers and in no way puts unnecessary pressure on them. Homar also took the time to explain all the Honda's features to me and I departed Copeland driving my new car and feeling both relieved and satisfied.Congratulations to Copeland Toyota for selecting its sales people with care and concern for the needs of the public. I would certainly recommend this dealer to anyone who anticipates fair dealings and courtesy. Thank you.

Cassanblue

May 6, 2015

This was the 3rd time I've purchased a new vehicle from Copeland Toyota and the 2nd time being assisted by William Mok. He continues to be easy to work with, knowledgeable and very personable. As in the past, he was courteous in answering all my questions and upfront with all costs. After the purchase was concluded, he took the time to explain the entire vehicle to me: setting up the cell phone Bluetooth, show me the Reverse Proximity to other vehicles and set up my 1st service appointment. If you need a new vehicle the Best Dealership is Copeland Toyota with William Mok as your sales agent. I'm very happy about the whole buying process and I'm enjoying my new vehicle.

brchris165

Apr 30, 2015

My parents have bought 5 cars from copeland over the years. I have recently tried to do business with them as well, but have been unable to come up with a fair price. Got the exact deal I wanted elsewhere (the price they essentially told me was impossible to do and that their best offer was going to be in line with every other dealer around and they advised me to be cautious of a bate and switch with other toyota dealers all via email). I know last time my parents bought a car from copeland they tried to lowball them on their trade-in and they had to argue a fair price on the car. I never got to negotiate the trade-in with them because the vehicle price was way far off other estimates. My experience at copeland is that you will have to haggle every price with them. I would buy elsewhere, but I would still get an estimate from them just to have multiple offers on the table to compare. Don't become a loyal customer to a single dealer. Always shop around is what I would stress the most!

DianeR_TC2015

Apr 28, 2015

I went to Copeland Toyota to trade in my car and was referred to Alan Miller. Alan is the best car salesman I have ever worked with on buying on a car. He presented us the facts, took a couple of test drives and we were able to make an informed decision and purchase the vehicle. I then had the pleasure of working with Pablo Tavarez in Financing who provided me with a thorough and detailed explanation regarding the financial side of my purchase. This was just a great overall car buying experience. From Sales to Finance to Service (I would like to acknowledge Marty Walsh and Mike Alford -- whom I have worked with on servicing my priorToyota vehicle) this dealership is just outstanding. If you are looking for a used or new Toyota, a professional, friendly and knowledgeable sales and finance team, and want great service on your vehicle, look no further -- this is the dealership for you.

NCS

Apr 4, 2015

I was searching the internet for a specific used vehicle. Copeland Toyota had recently taken in the exact vehicle I was in search of. I was able to email the team to confirm the vehicle was there, and I was also able to get a pretty good estimate on my trade in before arriving.Traveling from out of state, I did not want to waste my time, or the teams time if the trade in was way off. Upon arrival they were extremely fair with the trade, which made the entire process go much faster.Specifically working with John, Mario and Shahzad made the entire process go quickly and easily (no one wants to spend two days at a dealership, these guys sped the process right along!!) Thanks again guys !!

Shaieley

Feb 8, 2015

Best new car purchase expirence ever, sent an email to ask about a new highlander in the begining, they never bugged me to ask when I was coming in i Set up a date, they had everything ready for me when I got there and worked with me in everyway!!Thanks Carly

btonello

Feb 7, 2015

As a first time buyer/leaser, I had no idea what I was doing, and was so nervous about making such a big decision. I had spent months going to numerous dealerships trying to find the right car. My credit score wasn't the greatest and every dealership I went to told me that I would need a co-signer in order to get the car I was looking for. But then I found myself at Copeland Toyota, working with Mary Lopez and Mario Rocha. Mary told me all about their leasing programs, and educated me on the differences between leasing and buying. She made me feel comfortable, she was very patient with me, and she was able to explain everything to me in a way that I understood. Mario, who took care of the financial part, was very helpful and did a great job explaining the additional services that they offer. He even took the time to help me set up my automatic payments! The wonderful people at Copeland Toyota were able to get me into a car that I love, at a price that I am comfortable with-- with no co-signer! I am so happy with my new 2015 Toyota Corolla! :)

New2015Toyota

Jan 20, 2015

I had the pleasure of working with Erik Thompson as my sales person at Copeland Toyota. Eric was not only very friendly and professional but was extremely knowledgeable about all the functions and features of the vehicle I was interested in. He was also able to explain how the model had changed and progressed over the last several generations. He stayed focused on what I was looking for, followed up and followed through! Exemplary customer service!!

KevinNBoyle

Dec 31, 2014

Total satisfaction on everything. Have purchased many vehicles here and sales and service people are wonderful. Will be back again. Inventory, price, staff, and showroom are top notch. You are treated like family on every level. Allan Miller was my sale contact and was impressive on his knowledge of trucks. He spent considerable time on all aspects of the Tundra. I even met two neighbors Al Wasik and Max Reed. All three gentleman are part of what gives your business it's great reputation. I'll gladly recommend you to anyone looking for a vehicle or service.

Joe

Dec 29, 2014

Ten years ago we bought a new 2005 Toyota Avalon from Copeland Toyota and we were very happy with the Copeland experience. So with the holiday around the corner and my wife wanting a new car back to Copeland we went. Before buying on the spot we did the typical car buying experience visiting 4 more dealers to make sure we got the best deal and we experienced what we all hate when buying a new vehicle - that "Used/New Car Salesman Experience". After visiting the other dealers and getting a head ache I said what am I doing! We didn't get that at Copeland! We truly had a great experience. while purchasing my wife's 2015 Toyota Venza with much joy and happiness. Marcenel Louis-Charles and his manager Joe truly went beyond the call of duty. Let me explain, after looking at Copeland's inventory on Venzas we found that they didn't have quite what she wished for with equipment. We didnt want a sun roof and she wanted the White pearl as an exterior color. Well 2 days later the guys at Copeland came through finding a car in Connecticut at another dealer. Marcenel called me and on the phone we made the deal. Four days later my wife and I picked up the new Venza. The following week we had the low-jack system installed and inspection sticker put on the car. NO HASSLE WHAT SO EVER. If you want a professional, no hassle experience when purchasing a new car ... then these guys at Copeland are your boys. Give them a call you'll be glad you did!

mzzzz

Dec 18, 2014

Went to the dealership to get a used car, ended up getting a new one thanks to William Mok!! He was so helpful and explained everything clearly to me and my family. Helped us out a lot.

Ashleyf21

Dec 14, 2014

I came in to purchase my very first car. I asked for a white Toyota and my salesperson went out in the rain and got me a very nice white Toyota Corolla at a decent price.

trimill

Dec 8, 2014

from the moment I walked in, to the moment i picked up my car, the staff was kind, courteous and more than accomodating.absolutely do business with them!!!Carly was my salesperson and she is the best!!!!

fini1215

Dec 6, 2014

The sales rep Max Reed was extremely knowledgeable and located the truck I wanted in the color I wanted. When I purchased the truck the Mario Rocha and Laura Williams were very helpful in getting me the best possible interest rate for my financing Once I received the car the Max went over each accessory and made sure I fully understood what each button and lever did in the car. He made sure all of my questions were answered and then followed up with me a week later to make sure everything was OK with the truck.

Grace Hernandez

Dec 5, 2014

I BOUGHT A 2015 TOYOTA CAMRY A FEW DAYS AGO AND IT WAS TRULY THE BEST EXPERIENCE EVER!!!!THIS GROUP IS AMAZING, I WAS MORE THAN IMPRESSED BY THE CAR, THE DEALERSHIP AND THE STAFF. CLEAN, PROFESSIONAL AND BEYOND PATIENT AND HELPFUL!! MY SALESMAN WAS ALAN MILLER AND HE WAS ABSOLUTELY WONDERFUL!!! I REALLY FELT LIKE THIS WAS ONE BIG FAMILY WHEN GOING HERE AND THEY TREATED ME AS IF I WERE PART OF THIER FAMILY!!! CANT SAY ENOUGH GOOD THINGS!!!! I WOULD LIKE TO THANK THE OWNER OF THIS DEALERSHIP FOR THE WONDERFUL EXPERIENCE OF BEING ABLE TO SHOP IN A CLEAN, STRESS- FREE ENVIRONMENT WITH THE HELP OF PROFESSIONAL PEOPLE. A JOB WELL DONE!!!! YOUR ENTIRE STAFF RENEWED MY FAITH IN HUMANITY!!! I WISH I SAVED MY SELF LOTS OF AGGRAVATION WITH OTHER DEALERSHIPS AND CAME HERE FIRST!!!! I LOOK FORWARD TO DOING LOTS OF BUSINESS HERE IN THE FUTURE!!! A++++ NO GAMES, NO PUSHY SALESMEN, JUST PEOPLE THAT APPEAR TO LOVE THIER JOB AND ARE THERE ONLY TO HELP YOU MAKE THE BEST DECISION FOR YOU!!!!!

BSimmons86

Dec 1, 2014

When I went to Copeland Toyota to buy a Camry, I knew which car I wanted and what price I wanted to pay for it. Upon arriving at the dealership, I was introduced to Erik Thompson, whose friendliness, competence, and professionalism made the transaction quick and painless. During the walk-around and test drive, it became apparent that Erik was very knowledgeable about the car, addressing all of my questions and then some. Following the test drive, we settled on the advertised price of the Camry with no hassle or haggling, and at no point did Erik try to pressure me into buying a car I did not want. I am quite satisfied with my purchase and I will recommend Erik and Copeland Toyota to my friends and family.

Joaniec62

Nov 27, 2014

Eric was great to deal with. Knew what he was talking about and was willing to work with us.I would highly recommend dealing with him.

flandersa

Nov 12, 2014

The sales rep was extremely knowledgeable and did not try and force a car on me. When I had made the decision to lease the staff could not have been any more helpful explaining the process and the details of the financing. Once I received the car the salesman went over each accessory and made sure I fully understood what each button and lever did in the car. He made sure all of my questions were answered and then to my surprise followed up with me a week later to make sure everything was OK with the car.

Toy4us

Nov 8, 2014

We purchased a 2015 RAV 4 with salesman Homar Rodrigues who was very easy to work with and very personable. He was knowledgeable of the vehicle and it's features and assisted us with the complete car buying experience. This was our 4th purchase of a vehicle from Copeland Toyota and we were happy to be able to get the vehicle we wanted at the price we were looking to pay. Thank you to Homar for a positive car buying experience.

whiteyferra

Nov 8, 2014

i was looking for a used toyota in my price range needed something reliable erik thompson helped me find what i wanted and was very helpful in get me what i needed i recommend toyota copeland and if you want a good sales n leasing consultant c erik no pressure down to earth good person

Rommy225

Nov 5, 2014

Rommy I was looking for a 2015 Camry and the Copeland Toyota dealership exceeded my expectations. The salesman Mr. William Mok was very professional, courteous, knowledgeable, making my experience a remarkable one. He worked with me through the whole process, answering all my questions. I was very pleased with the deal. The negotiation was fair and respectful. I will definitely buy another car from the dealership againGreat Job Mok

jw1959

Oct 30, 2014

Buying a car can be such a hassle and haggling affair but not at Copeland Toyota!Erik Thompson was my salesperson, Mario Rocha my business mgr and along with their managers Steve and Shahzad made buying my 2015 4Runner Trail Premium a great experience and satisfying purchase. The environment is friendly and I never felt any pressure, they all combined to help me get the 4Runner best suited for me by showing me the models, asking me questions about how I would use the vehicle and the options. I've bought Land Rovers, GMC's, Mitsubishi's and Harley Davidson's and most salespeople do not know their product, but Erik and the Copeland people do. We can't say enough about the experience and I would recommend anyone to just go there and be confident for a great deal and terrific experience. Thank you all,JW

joung123

Oct 27, 2014

This will be our 3rd vehicle from Copeland Toyota. Each time we've worked with William Mok and his service is truly exceptional! He was personable and very patient with us. We arrived last minute on Sunday and he stay even until after closing to help us out. He took care of us very well. Mario was quick and concise. He went through all the paperwork very thoroughly. Thanks again guys!

auduongs

Oct 18, 2014

Your service was very good because we like the service and we also like the honda insight and when we bought this car the price was reasonable. When the front light was not bright we went to the dealership and they fixed it right away.Thanks for your service.

jbcgas

Sep 30, 2014

Leased 2 Camrys for my company and they were right on top of everything. They gave me the advertised price with now hassles. They even offered to deliver the cars at no charge. Will do business with them again.

Yaris26K

Sep 28, 2014

My wife and I needed a car quickly and had visited a few dealerships. Copeland is close by and Toyota a good brand .Erik's polite demeanor made it an easy decision to sit and chat with him regarding a purchase.Once we discussed our parameters he conferred with a sales manager(Jay?) and a used model with only 26,000 miles was suggested.That's what we bought! It need 2 new hubcaps. Erik ordered up 4 and when they didn't fit , he re-ordered the proper hubcaps ,keeping me constantly updated. Erik had indicated ,when asked, that he had been selling cars for a year or so. From what my wife and I could see, he has taken naturally to the business and will have a successful career.He is respectful and attentive.Copeland is lucky to have him on their floor.

meharris304

Sep 24, 2014

I came in to buy a used car because my old car was totaled. After having several bad experiences at other dealerships, having people trying to harass me into buying a car from them, it was a breath of fresh air to be greeted by Erik Thompson. It was great to get to know him, and he ended up getting me into a brand new Camry with a lease, at less than I wanted to pay. I was a little hesitant about leasing at first, but he explained the terms to me and answered all of my 20 plus questions with confidence. He and the finance manager fought to get me approved for a loan, and he even called my insurance agent to get them to move a little faster on the project. The service was second to none. Once the loan was approved, I was driving the car home within a half an hour.During this time, Erik explained the maintenance and service package, and even gave me a full tour of the dealership. He even followed me home in the rental car I had been using at the time. All of this after 3PM on a Friday. Everyone else had left for the night when we finished.To Copeland leadership:Erik is a huge asset to your organization. He is dedicated, and friendly, and makes people feel comfortable, instead of pressured. He did a great job and he has made a customer for life through this sale!

TJD20

Sep 22, 2014

My wife and I arrived unannounced at Copeland Toyota looking to test drive a particular vehicle we were interested in. We were greeted outside on the lot by salesperson, Carlos Cabral. From the beginning, Carlos presented as being professional and accommodating. Carlos got the keys for the vehicle and allowed us to test drive the vehicle. After the test drive, My wife and I went inside the dealership with Carlos and negotiated a fair deal on the vehicle. Tony in finance also showed patience and professionalism. Carlos demonstrated patience and a real understanding for what stressors come along with purchasing a vehicle. At pickup, Carlos was there to greet my wife and took the time to explain and demonstrate how the cars technology components work and features of the vehicle. The car came in immaculate detailed condition! My wife and I appreciate the "above and beyond" that Carlos showed in ensuring we had a pleasant and stress free experience in purchasing a vehicle. Copeland should be thankful they have a salesperson like Carlos! Again thank you Carlos for showing us that purchasing a vehicle can be an enjoyable and pressure free experience. If you are looking for someone who is patient and professional and takes pride in their work, go see Carlos Cabral at Copeland Toyota!

annabits

Sep 20, 2014

We where met at the door by a sales person who was polite and greeted my wife and I with professionalism. We knew what vehicles we wanted to look at and he was more than happy to show us the vehicles. My wife picked the vehicle she liked, Next thing we knew we where in the vehicle going on a test drive. On our test drive we notice the brakes making some noise, after we returned we talked about the vehicle and my wife really liked it. Copeland salesperson had the brakes repaired (new pads and rotors turned) pretty much 2/3's of a brake job at no cost to us. I like to see another dealership beat that ! They gave us fair market value for our 2007 Chrysler 300 so after signing papers and waiting for the brakes to be done which wasn;t long my wife drove home in her new 2011 Toyota Rav4, Copeland Toyota Rocks !!!!!!

Lunchbox89

Sep 3, 2014

Erik Thompson & the Copeland Toyota staff put me at ease when it came buying my first car. I wasn't sure what to expect when I walked through the door, but the anxiety of making such a big purchase vanished in a matter of minutes thanks to the guys at Copeland. Erik, in particular, was extremely helpful, as he laid out the entire process in a very simple manner, allowing me to feel comfortable every step of the way. When it comes to buying a Toyota, I don't plan on going anywhere else.

gpeluso1

Sep 2, 2014

The worst customer service I have experienced...After the deal fell though for my new Camry, I asked for my deposit back. 1 week latter I have yet to receive a call back from the financial manager regarding my deposit refund.. Please save yourself the headache and do not do business with this dealership...

casey.trask

Aug 27, 2014

My husband and I had been looking around for my next car, but hadn't really considered Toyota until we drove through the lot and saw the 2014 Corolla. This was my first time buying a brand new car, and my first time going through the whole sales process and Erik really put us at ease. He answered all of our questions even the ones we didn't know to ask. We didn't know we'd be purchasing the car that day but I am so happy we did. Thanks Erik!

scarty22

Aug 2, 2014

I went in after looking at a few other dealerships and was pleased right off the bat. From the appearance to how well we were treated right after entering the building I had a good feeling about this dealership. Being my first major purchase i had a lot of requirements and had a good idea of what i could afford. Not being able to find anything I opted to leave but Erik in sales (the one who sold me the car) convinced me to take one good look around where I found the perfect car. Overall I really do like everything about this dealership. Because his full name isn't on the list Erik Thompson was the one who sold me the car.

stillbreathing24

Aug 1, 2014

I had Erik Thompson as my sales person. He was very professional and made me feel comfortable through the whole entire process. Even my wife was impressed, and she's never happy!!I went in looking for a Camry, but ended up getting a Corolla Sport. I saved myself time and money by working with Erik and the rest of the Copeland staff. Thank you so much Eric!!! And thank you for the snickers bar!!!

Jay Harvey

Jul 28, 2014

Everyone was great.From Sales to Finance to departure the experience may have been the best everreceived in buying a new car.We travelled a long way because of their reputation,too!Could have gone local buy Copeland was well worth it.

sgreen4

Jul 17, 2014

Everyone at Copeland Toyota was very helpful in making the process of buying my first new car hassle-free and exciting. Shahzad found the exact car I was looking for and the dealership had the car ready for me when I came to finish up the paperwork that was already prepared by Max. Melvin, Mario, and Freddie made the process go quickly and made sure everything was finished and my expectations were fulfilled before I drove away.

cap73

Jul 16, 2014

We were greater by Carly Lam Le and she was exceptionally knowledgeable and personable. She new her facts and was attentive to our needs. For our last Toyota we dealt with a local competitor and had a horrible experience and Copeland out surpassed the other dealership. I have already recommended this dealership to friends and family

rav6514

Jul 12, 2014

very disappointed, I say no to recommended at what I experienced on July 10th 2014. I drove with water gushing in from under the dash. sales person Martin Walsh took my order. it was around 9:30am, he said it would not be long. he said it looks like its the air condition water built up. after sitting for an hour I got up to walk around a bit.at about 11:am as I walked I noticed my car sitting outside. I looked at it and it was never worked on yet. I brought it up to Mr. Walsh, he said they ( the techs ) should of been seen. If I didn't see for myself, I would of been charged two or more hours. But Mr. Walsh n knew, not too charge me. WHAT DO YOU THINK DISHONEST OR WHAT. YOU TELL ME. ANTHONTRA99atGMAIL.COM RALPH ALBANESE

Jtilly

Jul 4, 2014

My salesperson William Mok really cares about his customers. He goes above and beyond what other sales reps would do. He is very honest and helpful. He even helped me to return my leased vehicle and return my plates after purchasing my Camry. He comes in on his days off to help with the vehicle purchase and calls days later to check in on you and see if you have any questions or concerns. Who else does that? All of the personnel at this dealership are extremely helpful and friendly ... I highly recommend this dealership for new or certified pre owned vehicles. This is the second car I have purchased from this dealership. I shopped them last after dealing with 3 other high pressure annoying dealerships.

smcorey

Jun 28, 2014

My overall experience with buying my new car at Copeland Toyota was great! George was able to locate exactly the model and color of the car I wanted in a prompt fashion and the price couldn't be beat. He was amazing! Laura kindly assisted me with all the paperwork, making the process effortless. On the day I picked up the car, Max helped me go over some of the complicated workings of the new car's technical features. I would highly recommend Copeland Toyota and plan on doing business with them for many years to come!

Patriotschamps

Jun 26, 2014

I was a first time new car buyer. All of my previous cars were purchased used from junk yards. I went in thinking of buying an older car since I did want a huge monthly payment. After working with Homar Rodriguez and reviewing my options I was able to lease a brand new 2014 Toyota Corolla and stay within my budget. I admit at first I was a skeptic about leasing but, with Homar's knowledge he was able to open my eyes to the option of leasing and he was right...it was the best option for me. I love my first new car and Copeland Toyota made this experience as easy as possible. I will definitely be back to either continue leasing or purchasing my next vehicle.

oleggorelik

Jun 15, 2014

Horrible experience I had when I wanted to buy 2014 FJ Cruiser. They going to give you thousands less for your trade compering to other dealerships and want to get sticker price for their vehicle. Who pays sticker these days? I never going to shop at this dealership again. Alex

lhaller22

Jun 11, 2014

I was very pleased with my buying experience at Copeland Toyota. I must have dealt with at least 6 people by the time my purchase was complete and each one as polite, and helpful as the last. Max Reed was a standout and so friendly and knowledgeable. I felt very comfortable that I was getting a great deal, with no pressure. Jean helped where necessary and was very kind and helpful whenever needed. The owner, Todd, was present and oversaw the whole deal from start to finish. Gido handled the financing (usually boring) paperwork part with ease and swiftness and great personability. I highly reccomend the car buying experience with this team, and they truly do work like a team.

bperez3784

Jun 9, 2014

My husband and I went to Copeland Toyota to see our options as we were considering trading in our Sienna minivan for a smaller vehicle. We were greeted by Homar and he was very helpful in determining our need, having our vehicle looked at to determine the value for the trade in; he was quick to gather information, let us know what was happening every step of the way- explained our options in detail and walked us through each step; brought us to the lot to check the vehicles, test drove it, made the sale and then walked us through the car and all its features, hooked my iphone 5s up to the bluetooth and had us going. All this occurred while our very hyper 3 year old was doing his best to talk to everyone, was being disruptive, etc. He was very patient, as was the rest of the staff during the paperwork stage when our son was interrupting everyone and addressing everyone who walked by. They all spoke to him or smiled and waved, which to me is much appreciated because when you have a young child, not all places have the patience for it. Kudos to them!

gcstoyota

Jun 8, 2014

Since 2004 I've been purchasing new vehicles and having them serviced at Copeland Toyota. The sales and service team have been second to none. My most recent experience with Bob Curry and Mario Rocha was no less than remarkable. They made my purchase experience joyful. They gave me top dollar for my previous toyota purchase and made my wife and I feel like a member of their own family. During the sales experience my wife had mentioned that I had recently graduated college. Mario remembered this fact and was able to get my wife and I an additional rebate which lowered my overall monthly expenditure for this vehicle. My vehicle service experiences have been similar. Specifically, the team has worked tirelessly to ensure my satisfaction has been truly 100%. I recognize Justin Joseph, a top Service Advisor. I always see if he is available to facilitate my service items. In my business I go out of my way to ensure a quality customer experience as the word of mouth passion carries for years.In summary, you should feel pride to have these individuals on your team and congratulate them for their achievements!

mamacarla

May 30, 2014

Best car buying experience ever. I went to a few of the other big name dealerships in Norwood. One starts with a B--H and it was the WORST! They use bait and switch tactics and gave us the run around for days! Plus they still owe me $ 500.00 for my deposit that they ripped me off when I never signed a contract! Buyer beware! Copeland was the best! They were friendly ( Stan Morrill was the best) and they did not give us any hassle. The customer service was superior and not high pressure. They were honest, upfront and very professional and courteous .All of the employees greeted you with a smile and did not try and deceive you. I would buy from Copeland again and would recommend them to everyone. Beware of those that say " Come on down!" Run the other way when you hear their commercials!

lspellman

May 7, 2014

I have been a customer at Copeland since 1987 - no longer.I have a 2008 Camry LE that has had all the problems Consumer Reports has reported for this model .But when I called various things (struts most prominently) to the service people's attention, they gave me bad info - told me they should leak a little bit. Eventually the struts were repaired (thankful for the extended warranty). Also had brake problems called to my attention - got either rear or front fixed and was told the other end was fine. After driving for a short time, the brakes were not feeling the same - I felt unsafe, so I brought the car back and they told me I needed the other end done. After that the brakes were fine. I complained to the service manager and he gave me a run-around - told me to visit him when I was in the building, but he was never available.There was a recent shakeup in the sales department - a really good person was let go - someone I had planned to see when I would next buy a new car. I have no faith in the current sales management.I recently visited another Toyota dealership and felt much more comfortable with them. I have had work done at this new dealership - all excellent reviews.

jemh03

May 1, 2014

I had a truly wonderful experience in leasing a 2014 Toyota Venza. Bob Curry took the time to walk through all questions that I had, along with work with the sales team in getting the best deal possible for me. I have nothing but great things to say about the ease and speed of the transaction, and took immediate delivery of the vehicle which was absolutely appreciated. My family now has a safe, reliable and fun vehicle to travel in and I can't thank this team enough including Max Reed and Laura Williams. All friendly, competent and overall changed my opinion of the sometimes dreaded car purchase experience. Will definitely recommend and hope to be a 'repeat' customer!

Nanasyl

Apr 29, 2014

We were just looking, not planing to buy, but the salesman went out of his way to help us, including coming to our home to drive our other car back to the dealership. We got a great price on our purchase and received constant attention. This is the third toyota purchased at Copeland and we wouldn't bother going anywhere else.

grampy87

Apr 20, 2014

from buying my car to over seven yeard of having service done, everytime I went there the experience, except for one time, was great I definetely recommend Copeland Toyota

Misshelle79

Mar 25, 2014

Great , incredibly positive experience. Honestly I have not one negative thing to say. DO NOT go anywhere else. You won't be disappointed here and you can't go wrong with Freddie Rodriguez as your salesman. I also had the opportunity to work directly with the General Manager, Shahzad Shahab, whom is one of the most professional, helpful and honest people in the car dealership business. Again, they both were extremely helpful, honest and professional throughout my entire experience. They made sure they took the time to explain everything in detail to get me into the best possible vehicle and loan for me. Go here before going anywhere else!!

Tomakated

Mar 23, 2014

We love going to Copeland!!! Everyone there always remembers you and they are always ready to help you with all your car needs. Whether it is checking to make sure you car is running right or to just check on you to see how you are liking your car. They want to make sure you are happy with everything when it comes to your Toyota.

wrswartz

Mar 14, 2014

The entire sales experience was a vey pleasant one. Homar, in particular couldn't do enough for us. When I mentioned that I wanted to confirm that the Avalon would fit into my garage he immediately offered to take me there and confirm it.Laura was also excellent to work with, very patient with me, I had a number of questions for her.

James37

Mar 12, 2014

This is my second purchase of a Toyota at Copeland. I went back to them because of my experience withthem seven year ago. They are great to talk too and don't apply preasure. They are just a pleasure to do business with. My salesman Homar Rodriguez was just a pleasure to work with. Just outstanding. I hadmy car serviced by them also and will continue to use their outstanding Service Department.James Ward27 Phyllis RdRaynham, MA. 02767508-880-0767

Enkil99

Mar 10, 2014

It was recommended that I go to Copeland by my nephew and I thanked him for this recommendation. Tony Petti is beyond wonderful and goes an extra couple miles to take care of you when you are in his company. Steve Robertson and Jay Khub were the managers that worked with me and were very helpful with explaining the different options as far as financing at 0% or taking an extra $1000 rebate on top of the amazing deal on my new Camry. I will be standing by my nephew's recommendation that you get the best service and better than fair price. Truly Exceptional.

carolsabatini

Mar 6, 2014

We cannot say enough GOOD thinks about this dealership. This is the second car we have purchased from Copeland. Employees are outstanding and go out of their way to assist and make you feel comfortable. We will definitely recommend this dealer to our friends.

Jennylu0216

Mar 2, 2014

William Mok, was very helpful giving hints and suggestions as far as the differences in the makes and models to help me make the right choice for me. he answered every question I had, I think part of his goal as a sales person was to make sure I was happy as a customer I will definitely come back when I'm ready for another car and I would gladly recommend this dealership to all of my friends.

RickCanale

Feb 27, 2014

This is the third vehicle I have purchased from Tony Petti in less than three years. A true professional and a pleasure to do business with.

bjwatson

Feb 24, 2014

I would like to say that Mario was very helpful with the purchase of my vehicle, and answered all my questions. If anyone is looking for a vehicle I highly recommend Copeland Toyota.

a3116729

Feb 20, 2014

the experience was great an the Toyota Tacoma is awesome all of you did an outstanding job keep up the good work i will tell all my friends about the dealership :)

mpartosan

Feb 10, 2014

Excellent customer service. Dan Braceros was very attentive to my auto repair needs. I would definitely recommend Copeland Toyota. I experienced great service all around.

RFerrini

Feb 9, 2014

I own a 2003 Hylander with almost 130,000 miles. I was hearing a clunking sound when I backed up so took it to a trusted mechanic. There I was told that I needed a new drive shaft. I was undecided as to whether I wanted to have this service done or, was it time to trade it in? So, I took it to Copeland Toyota, a dealer I've long trusted for a second opinion. After a thorough analysis of the clunking sound, they determined it wasn't the drive shaft but my rear brakes! They fixed it and no more clunking!One week later, my car was back at the local mechanice for a scheduled oil change (this mechanic is close to our home.) Again, we were told that we needed a new drive shaft! So, I called Jason Pappas and explained the situtation. He told me that he would have his Service Manager (Rob) look at it to render another opinion. I brought it back -- they put it up on the lift, and called me into the service bay to point out that I did not need a new drive shaft. That it would last months if not a couple of years! Jason told me that if Rob determined I didn't need one; then I didn't need one. His confidence made me very confident. And if that day comes that I do need a new drive shaft, I may very well look for a new car at Copeland instead! They were friendly, high tech, well trained, knowledgeable, communicative, competitively priced and very quick!No one likes having to get their car serviced -- but Copeland Toyota made it easy. Thank you.

camelott

Jan 31, 2014

Service Dept. does not listen to its customers. Service dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills.Technicians are probably hampered by staff for whatever reason. I don't think this dealership trusts its customers and have lost my total confidence.I would never recommend service to anyone.

ko02186

Jan 30, 2014

Never in my life have I gone to a dealership until I purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committed to customer service....I enjoy bringing my car there!

mlalor

Jan 28, 2014

I had a wonderful experience dealing with Copeland Toyota. I purchased a car for my son and replaced my car at the same time! The sales team understood my needs and I feel that I got great value on my purchases.

amm1024

Jan 27, 2014

The service advisers, valets and cashier are very friendly and helpful. I feel I received the best quality and value for the work done on my car for what I paid. The customer waiting area is very comfortable and clean. Everything was excellent. Thank you!

protoman

Jan 27, 2014

Copeland Toyota is the best dealership I have ever used and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyota almost 5yrs. ago now. I have had my minor issues with the vehicle (as all cars do), but Copeland has always been there for me. They treat you with respect and are always there to help in a caring manner. I have pretty much dealt with every department and received the same AMAZING service. From Max Reed, Sales Manager, to Jason Pappas, Director of Operations, I have had nothing, but a pleasant experience at Copeland Toyota. While there I have seen and heard other customers who don't understand that a car is a car and expect the dealership to bend over backwards five fold to fix something that the customer broke themselves, but expect the dealer to pay for for no good reason. Be wary of bad reviews that hinge solely on bad customers expecting everything and the world handed to them even when the dealer tries to go above and beyond by offering more than any other dealer would because they truly care and sympathies with their customer base. I will be back many more times and will highly recommend them to any and everyone.

Eileen05

Jan 22, 2014

I will never buy a car or get service ever again at Copeland Toyota. In fact, I tell everyone about my experience at Copeland. I have been a life long Toyota customer but my last experience has left me with a very bad taste. I was there in February 2013 and brought my car in to be serviced, even told the technician that I thought it was the Wheel Bearings to check them in the right front. They came back and told me it was my brakes to the tune of $600.00, I believed them because I am not a mechanic. I drove out of the parking lot but came right back in because the noise was still there. It wasn't my brakes, told them to check the wheel bearings again, they did and said in good faith they would just charge me for the parts, which cost me an additional $300.00. No sooner did I drive away again but only to turn around because the car still made the SAME noise. I was told it was something else by Dave the manager at the Brockton facility. I was furious and he told me that it didn't need to be done right away that it could wait and just turn up my radio. He said it had something to do with the transmission in the back. Did not make sense to me , but he knows better than me right? NOPE! The noise ended up getting louder and louder....guess what it was? IT WAS MY WHEEL BEARINGS! Imagine that? I paid Copeland for something they didn't even fix after replacing my brakes for no reason (with rotors I might add). They tried to make it seem like they were doing me a favor by just charging me for the parts only for the bearings.... if that is a favor imagine if they were trying to screw me. And to top it all off, Meineke charged me $240.00 for parts and labor and they did it without screwing me! I don't know how they can sleep at night knowing how they are taking money from people and have no remorse about it.Before I brought my vehicle to Meineke for the service, I made one more attempt with Copeland. I made an appointment for Dave to take a ride with me at 10:00 am at the end of December. I went there and he didn't show and didn't call me to tell me he wold not be there. I had to ask for him and they said they werent sure when he would be in. All around bad service and I am sure to tell everyone of my experience.Eileen D. Pina

JimWoolf

Jan 21, 2014

I recently purchased my new Toyota Camry SE from Copeland Toyota. I already knew what kind of car I was going to buy however the sales department made sure I knew everything about my new car after I picked it out. To complete the paper work Laura Williams, from the fiance department, made sure everything was prepared and ready for me when I arrived. Laura reviewed for me all my options in a timely manner and was professional throughout the whole process. My whole experience was hassle free.I have since had my first FREE service at Copeland and found the service department to be just as professional. The service representative knew my name and was ready for me as soon I entered the customer service area. After my service was complete he called me, not me having to call them. Great service.Thanks Copeland Toyota.

Crallieri

Jan 20, 2014

Everyone at the Dealership is welcoming, fair, and knowledgeable. Bob took his time to review the car in detail with me. As well the finance manager was equally informative and fair. In short I am very happy with the vehicle, but the Copeland team made what can be a stressfull process, completely stress free. I thought it was a very nice touch that Mr. Copeland stopped by and congratulated me and my family.

jpstamat

Jan 14, 2014

Visiting Copeland Toyota is always a pleasurable experience, whether it is servicing an existing vehicle or purchasing a new one. The staff is knowledgeable, respectful and accommodating and listens well. Freddie did everything "top notch" from the moment he greeted me until I was driving off in a new car. The staff at Copeland cares about the customer - period!

soble72

Jan 9, 2014

I have serviced my prior Highlander and Lexus RX at Copeland for over 8 years. I just recently traded my Lexus RX to get back into a Highlander. Apart from loving the SUV, the dealership makes sales and service so easy. They are genuinely friendly and thrilled to earn your business. I feel strongly that they were very fair with my trade and the new purchase prices. They were not "salesy" but rather informative and honest. I felt a good sense of team spirit there too - many people popping over to help, answer questions - simply put, a nice place to do business. Doesn't hurt that the dealership is right off the highway - easy to get to and also VERY clean. I'm not good with dirt and mess, so that's always helpful to me too. Happy to bring my business to Copeland and I feel they are happy to have me.

Andrewcat1

Jan 2, 2014

I have dealt with Copland Toyota since the 1970's. They have an excellent sales staff who never pressure me to buy. I currently have a Camry XLE, a Camry LE and a 2014 Corolla LE.Copland's service department is always on time and estimates the cost of the visit perfectly. They always have safety on their mind so if the technicians find something not good they ask if it can be fixed and what the cost will be.Anytime I have had a minor problem, because it's a Toyota, I am taken care if quickly. I guess I am considered part of what they call " The Toyota Family"I would and have recommended Copeland to anyone.William H. O'Brien, Ed.D.

lynnerenee

Oct 10, 2013

Vernal was very courteous and helpful. He was patient with my list of needs and informitive. A very nice man, my expierence with Vernal was great. I recommended my sister to the dealership with confidence that Vernal would take good care of her and her family. Working with Laura was also a very pleasant expierence. The dealership itself is very comfortable. "Waiting" was very pleasant, good coffee. (:

JanineM

Sep 28, 2013

Vernel went above and with helping us get into a new truck. Also we forgot somethings in our old car, and Vernel found the car and got backour things. Thanks for doing an outstanding job.Thanks,Janine & Robert Martin

karageo

Sep 19, 2013

VERY DISAPPOINTED - I leased a car here 18 months ago and the experience was very good but I have since traded in the vehicle and have left 4 voice mail messages with Steve Buchannan with not one returned and sent a long e-mail to customer service and again NO RESPONSE. I am not sure what this says about the dealership if I cannot get a response after so many attempts to get in touch with them.I called Toyota Corporate regarding an abatement for my personal property tax and regarding the GAP insurance I was talked into buying. Toyota Corporate was great and handled the personal property abatement great. They told me I would have to contact Copeland Toyota regarding the GAP insurance refund process. Well that was 2 weeks ago and still no response. I fully explained what I was looking for in my voice messages along with my e-mail. I clearly told them in my e-mail that without a response I was going to file a complaint with Toyota and voice my dismay on this site.When i was happy with the sale I commended them on this site and now with the lack of response and customer service, because the sale is done I assume, I have let that be know too. They must take the bad with the good. I will now file my complaint with Toyota.

jaiello

Sep 17, 2013

Joaquin and shahzad were both great!I cant thank them enough! I LOVE my new camry! I came in on saturday night to test drive a specific car and I was able take in home in less than 48 hours(banks were closed by the time we got there). They were quick to put a good deal together! They gave me a great price and excellent financing! Joaquin was so friendly and was able to make a usually stressful process (negotiating) a smooth transaction! I never felt pressured or bullied like I have at several different dealerships. Laura in the finance department was awesome! She made the loan process easy and helped us get a great rate! This is my second purchase from copeland and Im sure it's not my last! Thank you so much Joaquin and Shahzad! I am beyond thrilled with my experience and my awesome car!

bb233

Sep 4, 2013

Great dealership they offered me the best deal. Todd Copeland is a very fair man. One of the sales consultant William Mok was really annoy he was upset because I went with Joaquin Santana. Other than that the experience was great got everything done in one day. The service is great at Copeland.

djzosa

Aug 27, 2013

Stan Morrill provided a stress free / no pressure buying experience that focused on product information and customer satisfaction. This approach led to an enjoyable sales process and resulted in a new purchase for us. The entire staff at Copeland Toyota was top notch and I would strongly refer buyers to shop there.

ToCam10

Aug 23, 2013

First of all the sale and its transaction of my car was good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and the price of the car was good too. So all was fine.I bought a CERTIFIED Toyota with just 10K in miles, so even though technically it was used, it was for all practical purposes a new car, 10K on a Camry is still new.7 months later it began making this hard clunking sound after putting it into drive and moving about 30 feet, without ANY doubt this is not normal and it hadnt done it at first. Copeland Toyota is not close to where I live at all so it was tough for me to take a day to go there, but I did.My appointment time was 8:30 am but I told them the car had to cool down first before we could test drive it with a mechanic. I told them it had to be a 30 minute cool down. By 9:15 I went back to the counter and told them it would be ready, but was told they were still waiting for a tech to be assigned to it. 9:30 still nothing, but the rep showed me a paper that said 9:45 would be the time. 9:45 came and went and I kept being told the computer had to assign somebody. Finally around 10:30 or so, a tech came and we drove it and he heard the noise. He dropped me off to wait in the showroom while he took it into the shop. During this time I had a friendly conversation with the first rep that had taken me in, where I jokingly told him that I would bet him $10 they wont be able to figure it out. He very confidently said that was not going to happen, that in all his years there they had NEVER not been able to figure out any car issue. I should have bet him because thats right, they could not figure it out. The tech came back in and said he didnt know what it was but that he lubricated an engine mount (which obviously was not the issue) but that no mount was broken. I could have told him that to begin with. I mentioned to the first rep about that bet I joked about and he replied with "well we dont know what it is, what do you want us to do?". Got in my car to leave and of course it made the clunking noise as I drove across their lot.Next day I got a voicemail from somebody at Copeland wanting to make sure my service appointment had gone fine. I called him back to let him know, but he was not there so the lady answering took my comments about it. Half an hour later a different person from the Service Dept called me up to talk about it. He was about as disinterested and unconcerned about it as could be. He told me I could bring it back (like I live next door) and they would look at it again for a $200 & something troubleshooting charge. This is a Certified Toyota which is supposed to be covered for I believe 70K miles for mechanical issues - the car is 3 years old with 19K for miles. Even if I'm wrong about the 70k, its definately covered with only 19k. I questioned this fee and told him it was a certified car, bought from them. That didnt impress him and he still sounded very bored. I told him I didnt think I should have to pay that fee under this circumstance, to which his response was silence. I said "so that's it huh?" and finally he perked up a little and said "yes that's it". The End. So now I have a $17,000 car that has to last many more years, with an abnormal clunk.So, if you want to buy from Copeland Toyota, I would say go for it, just make sure you have your crystal ball with you to see if the car you buy is not going to have any mechanical issues, because if it does, they want to charge you just to diagnose, and they dont care if you dont like it.UPDATE::: When I submitted this review on DealerRater.com I quickly got the e-mail saying that there would be a 10 day grace period before my review actually gets posted, to give the dealer a chance to contact me and resolve the situation. Guess what - no phone call at all from Copeland, proving that they just don't give a care.

Pkckpknkjk

Jul 3, 2013

I just wanted to give recognition to the salesman that helped us with the process of buying our new rav4. Homar Rodriguez was great to deal with he was very friendly and informative about the suv we were looking for. Steve the sales manager was also very friendly and we were never pressured to buy a vehicle we negotiated a price for our trade in and the rav 4 and they were more than fair.Buying a new car isn't always a fun ordeal but everyone at Copeland were friendly and informative.After going to another Toyota dealership that I had previously bought 3 vechicles from and felt they were not concerned about a repeat costumer I walked out and came home and looked on the Internet and saw Copeland had a very high rating for customer satisfaction so we went down and ended up buying our new car there and we were very pleased with everyone there and the whole process. I would definitely recommend Copeland Toyota.

amm1024

Jun 23, 2013

Everyone is very friendly and knowledgeable about the Toyota brand and products that they sell and service. The price for my new leased car was very reasonable. They gave me a very fair price for my trade. They had the car that I wanted and for the price that I was willing to pay each monthly. The sales process was very efficient and easy, from the negotiations to delivery. I will be going back to service my car. Also, when it comes to either lease a new car or buy mine out, it will be with Copeland Toyota. I recommend Copeland Toyota to anyone that is looking for a Toyota new/used vehicle or needs Toyota service.

Aham2

Jun 21, 2013

This is the 2nd car I bought from Copeland. Both times were free of high pressure sales pitches. Buying a car from Copeland is stress free.

janelles811

Jun 15, 2013

I walked into Copeland Toyota hoping for a great experience- from what I had heard, everyone there was professional and kind and would treat me well. What I took from there was quite the opposite. At first, Bob Curry seemed kind when my friend and I were first introduced to him. He took the time to listen to me as I explained to him my financial situation and that I was not in the position to buy a new car, that I had to look into a used vehicle. He listened to us and seemed to understand just what I wanted- he even showed me a beautiful used Corrolla. After just a half hour I sensed he was starting to not be so kind. He was especially unkind when I introduced the idea that my Uncle would be helping me (via the phone, because he does not live close), because has extensive knowledge of cars having owned his own dealership. Long story short, his manner changed, he was no longer polite or kind, and plain rude. I am SO happy to say I will be leasing a vehicle from another Toyota dealership with much much friendlier service. I'll be sure to let Bob Curry know we got the deal he told my Uncle we never would.

Kydia

Jun 11, 2013

My experience at Copeland Toyota was a great experience and I want to thank Joaquin for helping me out with a suite able car I will recommend him to others. Thanks again for your business !

rosscar

Jun 11, 2013

We have had two great experiences with Copeland Toyota. We bought our 2008 Highlander Hybrid from Copeland and we just bought a used 2013 Highlander Hybrid from them. Bob Curry was wonderful from start to finish. He met with us and went over the whole car including syncing my husband cell phone with bluetooth and going thru the navigation. He only went thru things that had changed since our 2008 highlander model. Laura Williams went thru our paperwork with us and was extremely friendly and efficient. Bob go our plates and inspections sticker and we were on our way. I would highly recommend going to Copeland Toyota for a car. Everyone we dealt with was friendly and helpful.

nicetry123

Jun 7, 2013

Car dealerships seriously give me anxiety. I have been to xxxx and back, to over 10 other dealerships (no joke- they were all xxxx) to find the right car and price, and I finally had a no hassle, stress free experience with Dietrich. I did not think the process could be that simple after what I have been through and I ended up getting a used car I absolutely love for around the price I wanted. I was iffy about buying used, but Dietrich made sure to find me all the details that it was only a 2 year lease and perfect condition- all honesty. I didn't spend a whole day there either, and after being 0-12 at other dealers, I did not want to spend more time than needed. I strongly recommend this dealership, and especially go and see Dietrich!!! He's the man!!!

jmaiona

Apr 29, 2013

Top Notch experience at Copeland Toyota. Leased a new car and brought an existing car in for service last week. On the lease side, the staff was very knowledgable about the model of car we wanted to lease. Price was very fair and we were able to complete the lease process very quickly. The service department always provides great service. The staff is very friendly and the waiting area comfortable. My car was returned back to me well within the timeframe promised.

Pkrav

Apr 29, 2013

Mr Vernell Williams is an exceptional salesperson. He listens to the consumer, possesses empathy, understanding and kindness. He's an extraordinary person and a very knowledgable one. We consider ourselves fortunate to have found him!

rvwear

Apr 16, 2013

I was in search for a car for my growing family for months, and I visited over 8 dealerships. My efforts were futile in finding a vehicle that best suited me and my family. Whether it was sales pressure, price or the lack of customer service, for some reason the 8 dealerships didn't meet my needs. I was referred to Copland Toyota of Brockton and I had a completely different experience. I met with Mr. John Goncalves who listened to my needs and basically narrowed down to the car that perfectly suited my family and I (a Sienna). He let me take the car home to show my wife who immediately fell in love. I went back the same day where I met with Mr. Shahzad Shahab, who with john and I, worked out a price that fit perfect in my budget. I also met with Mrs. Laura Williams who helped with financing of my new vehicle. Everything was effortless and painless. The service adviser, Dan Braceros, was most helpful detailing the cars service history since it was a used vehicle. He also took the time with my wife to explain all of her 1000 questions. The Copland team was outstanding, the best experience I ever had buying a car. The process was made simple by everyone involved. I would refer anybody who is in the market for a new vehicle, even if it is just to stop by and sit down with one of Coplands Guys before making a final decision on a new car.

jbo1

Apr 12, 2013

I went to Copeland Tpyota because of a great referral from a friend who also bought at Copeland. I could not have asked for a better experience buying my new Toyota Forerunner! I started the process with Meghan in the customer service department. She was informative and patient with my endless list of questions about the vehicle alternatives and pricing levels. I then dealt with Max Reed on finalizing my deal including the appraisal of my trade. Max was very knowledgable and gave me a great price for my trade! Max got me into the car that I wanted for the price I wanted to pay!And finally, Freddie! He explained the entire car to me along with setting up my cell phone on the bluetoooth. Freddie also took the time to activate my Toyota Roadside Assistance. Freddie was very knowledgable as well. Freddie even asked that I keep in touch with him after the sale and said he woudl be more than happy to set up my service appointments for me!Everyone at Copeland made the process simple and completely enjoyable!!!!

jagoldrick

Apr 3, 2013

Extremely happy with William and the service he provided to me during my purchase. We are in the process of possibly buying another vehicle with William within the next few days. He's the best...

mikeoue

Mar 19, 2013

Copeland Toyota and I came to an agreement of the purchase price of a used Prius on Friday March 8. Included in the agreement (I have a copy of the contract) the dealer AGREED IN WRITING to not take a deposit on the car while we file the paperwork (even though they complained about it). I had outside financing set up so the next week I was actively working with the dealership to file the paperwork with my bank. Over that week I was at the dealership two additional times. All title, registration, purchase contract AND a bank draft was completed by the dealership. The dealership sent this information (including the bank draft) to my bank overnight to get the live check. The live check was to be mailed on March 18th. On the morning of March 18th I received a phone call from the dealership saying that they sold my car on March 16th. This was a huge waste of time since the dealership is a 30 minute drive one way. Plus I accrued fees with my bank to get the paperwork in order for them. Plus took time out of work to deal with the dealership on the purchase during THEIR business hours.

rlavalle

Mar 18, 2013

I went originally to Copeland to purchase my 2006 Scion xB. I was in the market for another Scion xB and decided to return to Copeland because they had treated me well the first time.I ordered a Scion xB in Sizzling Crimson Mica and after "haggling" to get them to accept a $100 deposit we had a "deal". I signed all the paperwork and left, excited I would have my car in a few days. Approximately a week later I received a call from Franco Leonard saying Scion had put a "hold" on the production of the color I wanted and it could be a month or so before I could get that color.They had searched other dealers around and no one had the Crimson. I decided since I had driven a black one I would take the black one instead with the equipment I wanted.I then was told that I would have to pay for all the "equipment" I wanted up front and/or pay for the car in total upfront. I told them that they accepted $100 to close the deal and that they should "HONOR" that commitment. They told me that they have a policy of not installing large amounts of "equipment" on cars unless they get a larger deposit or paid for the equipment upfront(we are talking about $2200 of extras). I again reiterated that they accepted the $100 and that they should "honor" that commitment. They told me they would see what they could do.After 2 hours of waiting to hear back I called and was told Steve in finance was supposed to call me. Franco yelled across the dealership with me on the phone to Steve and told him to call me. I was told by Franco that Steve will call me in about 5 minutes.Steve called me and I again said that they accepted the $100 to close the deal. He again told me of the policy and that he has dealt with people with "old fashioned beliefs" that a car deal should be done on a handshake and that he would see what he could do. I told him that I was not going to get the color I originally wanted and was "settling" for the black one, and that I thought they could do a little bending on their part. To which he replied "OUCH"!Franco called me back a little later and said that there was nothing they could do. They had gone to everyone at Copeland, including the owners and they would not "HONOR" and install the extras without prepayment. To which I replied then forget it. I was not going to pay and additional $2200 deposit for the equipment or pay for the car upfront($24,000.00). I don't think anyone would hand over that amount of money without getting a car in return.The reasoning behind their decision was that in the past they had installed stuff on cars and when the people came in to pick up the car they did not want what they had installed. So they were "stuck" with an upgraded car that took months to sell. So because of a couple of bad deals they believe that all customers are going to back out of deals or say they do not want equipment they already installed. I guess your deposit and word are not good at this dealership.I was able to purchase a Scion xB at another dealership with the same equipment I was going to get at Copeland. I did that deal with $100 deposit and a handshake. I will never purchase anything at Copeland and will direct anyone I know to the other dealership.

AUsedCarBuyer

Mar 13, 2013

I was looking to purchase a used Infiniti M37x from Copeland Toyota. Regi was very knowledgeable and very professional. He had answers, or found them out for all of my questions in a timely manner. All of my concerns were addressed and I was impressed at the ease of the transaction. I traded in a car, and was finally satisfied with the price for the trade in, after a brief bout of the dreaded "haggling". Steve arrived with the F&I paperwork and it was flawless, painless, and quick. What more could you ask for? He didn't try and push things that I didn't need, or want. I would definitely recommend Copeland Toyota for new or used vehicle purchasing, as well as asking for Regi. He has a wonderful personality s well as being a great salesman.

mudpie

Mar 11, 2013

I bought my first Toyota recently, and don't like it. Also having problems with the car and find it difficult to use the radio / phone controls.Copeland Toyota told me to bring it in and trade it in for a Venza that I liked. So, they offered me 4 grand less than what I paid for it only a few months before!!?? Seriously, 4 grand. I have been shopping other dealers and other brands to trade it in, they are routinely offering me 3 grand MORE than Copeland Toyota, where I bought the car that has problems with it.? Seriously? Talk about trying to rip me off.They specifically told me "we will take good care of you", they must have been talking about their bank accounts when they said that to me. Because they are certainly not taking care of me. Add on to the fact that my salesman now hardly ever returns my calls, pure aggravation.And the car started making noises in the brakes area after I got my 5k service and they rotated the tires. There was no noise before that.

Cassanblue

Feb 26, 2013

William's greeting was very cordial. In the past, car salesmen were pushy and assertive. I would recommend William to anyone who needs a car.If William is with Copeland Toyota in 5 years, I will definitely need him to help me with a new car, again ... Yoanna Thompson

slebrun

Feb 17, 2013

Stan Morrill was excellent with all the information I needed. He showed me many cars and the whole building which I have never visited before. I was referred by a friend that bought 2 new cars in the past. I bought my last toyota from Raynham toyota which the service was very bad-pushy, trying to sell me over priced service that was not needed. I am driving 13 miles to Copeland & Raynham is 1 mile away. Copeland is the BEST.

jaxonl22

Jan 20, 2013

I was in the market for a Toyota and I heard great things about William Mok at Copeland Toyota. I set up an appointment with him and once I showed up at the dealership, he was already outside waiting for me. He is very knowledgeable about Toyota products and services, and he also showed great patience with questions and concerns. He made the sales process very easy, and he went the extra mile to be sure I am extremely happy with my purchase. On the day of the pickup, he drove to my place to shuttle me to the dealership so I would not have to bother someone else to drive me there. William is an absolute professional and I highly recommend him.

MittensMom

Jan 9, 2013

My name is Joyce L. and I am writing to commend William Mok. A few days before Christmas, my mother was slammed on her way to work by a hit and run driver who blew through a red light at an intersection. It was a hard hit. She was spun around and very shaken up by the whole ordeal. The car was totaled and she was very lucky to walk away. A week later, I had to help her find another vehicle, which I honestly wasn't looking forward to. On the advice of a friend, we went to Copeland Toyota. William Mok was our salesman. He was very friendly and kind. When we found a car she was interested in, he was very patient with us, answered all our questions, and more importantly, didn't put any pressure on us to buy. The test drive went well, we negotiated a price, and he made the sale. The day she picked up the car after work, he even went out of his way to help her out by following her to drop off her car rental before they closed. Then he drove her back to the dealership to make the final arrangements to buy the vehicle. She is very happy with the car. I am grateful to William and Copeland Toyota for making it an effortless experience for me!

MrsCiminna

Jan 3, 2013

Copeland was able to find a "hard to find" SUV quickly for us. We appreciate the easy nature of buying a car here. Frank and Laura were very helpful!

droney4

Dec 21, 2012

Tony Petti at Copeland was fantastic to work with. Tony was informative, attentive and not pushy. I only buy a new car every 10 years or so and loathe the process. However, I would not hesitate to work with Tony or recommend him in the future. Copeland Toyota was very good to work with and Tony was great. We did shop around a bit and did encounter the stereotype pushy, rude car salesmen at another high volume Toyota dealership in the area and then went back to Tony at Copeland and are glad we did.

Barry M.

Dec 13, 2012

My search for a new car was resulting in one frustration after another. I had been to another dealer in Hanover and was flat out insulted by the shenanigans and sales nonsense that I was encountering. That all changed when I contacted Copeland. I was given a solid price quote on-line with a thorough explanation as to how that quote was prepared. There was nothing hidden about it. Once at the dealership, I met with Tim McDermott. We took a test drive and after discussing the vehicle and the possible transaction thoroughly, I bought the vehicle. Tim was 100% professional and I found the experience to be a terrific one. He took extraordinary time to answer all of my questions and show me everything involved with the vehicle. I would highly recommend Copeland and Tim to anybody interested in a non-nonsense and pleasant car buying experience.

Ketsia Exantus

Dec 13, 2012

I felt very please on the choise I made on the toyota venza 2013 that I had purchase a week ago. Tim Nolan, play a major role on my final decission. His charisma, His honesty and His patience kept my attention.Despite the fact it was getting late yet He created a comfortable environment so that at the end of the final deal, I can be please with the choice I made. Certainly, He did make me feel very happy. He took quality time to explain in great details everything in regard to the car. He is very explicite and knowledgeable about the car. The following day, He spent quality time to go over each books and brochure. He making sure that I understood the essential before driving the car home. That is very important not only to me but for every customers who wants to purchase a car. I'll recommend anyone who wants to buy a car to come to Copeland because of such professional sale person like Tim Nolan, Steven Buchanan and Tracy Richards. Thanks to everyone!!!

toyotaguy6987

Dec 11, 2012

Copeland gave me a good deal on my first car,so I visited them again and leased another from them.William is a very friendly and professional salesperson. He will go the extra mile for you. When you go to Copeland,you should ask to work with him.

ks2992

Dec 10, 2012

Would send friend there great group to work on getting a car.They were very helpful getting the car I wanted in the color and style.

dbostrom

Dec 9, 2012

Tony and Steve were fantastic! Had a great experience buying our new Rav4 from them! Would definately recommend them and Copeland Toyota to family and friends!

Arubajen

Dec 4, 2012

Tony is the best!! He's fair, honest and personable. He was very accommodating and easy for us to work with. We chose Copeland because of Tony! The managers there were all helpful and Laura was great! We absolutely love our Land Cruiser! Thank you!

tummyman

Dec 2, 2012

Very friendly, professional, strong customer service attributes. Great price with trade in fairly priced. Paperwork done promptly and on time. Vehicle perfect when delivered. People willing to work hard to ensure a good sales transaction.

kyel

Nov 30, 2012

This is the 4th car I have purchased from Copeland. I have bought or leased a 2002 Nissan Maxima, 2006 4Runner, 2009 Camry, and 2012 Highlander. They have always been fair and honest in their dealings. I have worked with the sales person William For a while. He is a good sales person because he would periodically call to remind me to get an oil change or inspection sticker. Sam is a good desk manager to work with because he doesn't give the run-around. In my recent deal, Sam gave me comparisons between leasing a 2012 versus a 2013 Highlander. This helped me make an informed decision on which vehicle to get. It turned out that the 2012 Highlander Limited with navigation would cost less than than a 2013 Highland Plus with no navigation. Overall, from sales to finance everything went smoothly.

markmel

Nov 28, 2012

I just wanted to say thank you to William Moe who really went the extra mile to make my parents very happy with the purchase. He also went to there house to show my mom how to use the Navigation system and to make sure she was 100% comfortable. He is truly a great addition to the Copeland family. Thank you William for everything!!!

miriam1

Nov 24, 2012

Rich sold both myself and my father a car. I bought a new Yaris and my father bought a used Camry. Rich is friendly caring and goes out of his way to do the smallest of things for his customers. Rich also came in on his day off a number of times to makes sure both of us were well taken care of. He goes above and well beyond. I do not know too many people who will do this for their customers and it has been a pleasure to deal with Rich.Miriam Gleason

smmyers09

Nov 19, 2012

Great guy. I have been to a lot of car dealerships in my life and to put it simply, he is he BEST sales person I have ever worked with! Highly recommend Copeland to anyone looking for a car new or used :) I am now in a brand new Toyota Venza that I love and can afford. Also the sales manager was great to deal with; very pleased and satisfied !!!

regularcustomer

Nov 15, 2012

Worst dealer I have ever used. The service department is a joke. I have had 2 friends with a total of 5 vehicles all with the same story. Bring it in for an issue, they can't find it, they proceed to fix many items under warranty that you didnt ask for and get the car back with at least one problem you are stuck with. Plan on many visits and problems. I think the root problems is that their mechanics absolutely suck. They broke off a fitting on my car that caused me hours of frustrations and no response from them.Go to another dealer, the work you get is terrible 99% of service on your car is trust and believing them, and believe me what I seen is terrible work and mistakes again and again. If you love your car don't go to Copeland.

Lestyn

Nov 14, 2012

I immediately felt comfortable when arriving at Copeland Toyota, as I told my nephew Kevin, I can do business here and feel at ease.When I arrived I was welcomed and immediately introduced to my salesman, Vernel Williams. He's a very patient man and answered all my questions without hesitation. Which tells me he's very knowledgeable and cares about his position at Copeland Toyota.

klangford78

Nov 13, 2012

All of the sales and finance staff were extremely helpful in helping me lease my new car. My current lease was ending and I was unsure of what I should do or what vehicle to even get. My sales person, Regi, was very knowledgable about everything and made the entire experience very easy and stress free. I've bought several cars from copeland and have always serviced all of my cars there for almost 7-8 years now. Because of their outstanding customer service, I plan on continueing to do business there and would highly recommend anyone else to do the same!

112844

Nov 3, 2012

My experience at Copeland toyota was the best!!! my sale consultant Vernel Williams was awesome, he was very knowledgeable in his craft, more important, he genuinely was concerned in my benefit & gave me the best advice to suit my needs. He truly is a decent & honest salesperson!!!!!!

donnambd

Oct 29, 2012

Recently purchased a new vechicle from this dealership. The salesperson, Frank Sullivan was most curteous and answered any questions we had. He did not hesitate to confer with sales manager Max Reed, who also was available for any information and negotiations during the sale. The financing with Laura Williams was a pleasant experience.I would recommend this dealership to anyone! Frank Sullivan, Max Reed and Laura Williams are the best!P.S. - I had gone to another dealership the day before and Toyota's staff was way more professional and knowledgeable!

wheelmv

Oct 24, 2012

Rich was very helpful in my purchasing experience. He took the time to show me how to operate some new features as well as answered any questions I had. When I came back to the dealership for the registration, he was right there to take care of everything and even answered additional questions I had. It truly was a pleasure doing business with Rich and the Copeland Toyota family.

Jan L

Oct 19, 2012

We owned two Toyota vehicles when we moved. We needed to find a dealership closer to our new home for service. We decided on Copeland Toyota based on the strength of a number of excellent reviews about their service department that seemed to set them apart from other local dealers. Before we needed service, however, we decided to trade one of our vehicles for a new one. Thinking that people happy with their service department had probably purchased their cars from Copeland, we chose to look there first.This was hardly our first new car purchase but it was the BEST buying experience BAR NONE! Yes, we had already decided on the vehicle we wanted to buy but we weren't familiar with all the models. Bob R. approached us as we perused the lot, offered his assistance without hovering, and made himself available at OUR request. He proved to be an outstanding sales representative. We really appreciated the level of respect and honesty that was extended to us. There was never any pressure, none of the irritating back-and-forth between the sales person and the manager, and absolutely no games. We got a very fair deal and couldn't be happier with our purchase. Do ask for Bob R. We can't say enough good things about him. Laura in the finance office couldn't have been more helpful and honest. We could have obtained our own financing at a very good rate but Laura researched matching options that would streamline the purchase process. We made the purchase late Saturday afternoon and drove our new car home on Monday. This is a dealership that's worth the drive!j

njp123

Oct 10, 2012

This dealer and dealership made buying a car a very easy and pleasant experience. Everyone was very nice to work with and I did not feel pressured at any time. I would recommend this dealer to any friend or family.

jberg22

Oct 8, 2012

Going to Copeland Toyota gives a whole new meaning to getting a new car. Straight talk, no games, no surprises, and no feeling you might have done better waiting or going elsewhere. An extremely positive attitude exudes from the lovely greeter at the front desk to the sales personnel to the finance arranger. After the sale, the follow up phone call is timely and sincere. Clearly no questions are too minor to be addressed. And when it comes to service, the warm atmosphere continues...there's a nice reception at the garage door, fees for servicing are fully explained, and appointments are honored as though your time is a respected commodity. The whole experience is a pleasure and the treatment is exceptional.

dwyerdan

Oct 2, 2012

Yesterday, I had the pleasure of leasing a Highlander from Copeland Toyota. I have never written a review of a dealership before, but felt compelled to because of the excellent customer experience and service that I received. I want to note that this is the sixth time that I have leased or purchased a vehicle, and about the tenth time that have negotiated with a dealer.I wanted to take advantage of the factory promotion on the Highlander, and contacted several area dealers. I used TrueCar.com to determine what others have paid for the vehicle, Cars.com to determine dealer stock and Leaseguide.com to reacquaint myself with the details of leasing and advice for a lease-to-lease trade. I had the opportunity to talk with Internet Sales at Copeland and I can say that this was the very first time that a dealer was willing to go through the lease terms on the phone -- this is an extremely non-trivial point and is extremely rare. Even though the extended price and terms were amazing, they were not significantly different from other dealers, but the willingness to discuss the lease terms by phone won me over.I was greeted by Scott from Internet Sales upon arrival, and introduced to Vernel who would be my sales person. Vernel has several years of experience with Toyota and had knowledge of the product. Even though he was extremely busy with finalizing previous sales and deliveries, he was very helpful and willing to take the time to address all of my questions and concerns. I was given an extremely fair price for my trade, based on NADA and KBB, without negotiation -- another non-trivial point.I then had the pleasure of working with Shahzad from Finance. Shahzad too has several years of experience in Finance at Copeland, and very smoothly worked up all of the contracts and paperwork, getting these things done quickly and in time to finalize insurance with my insurance agents and register the vehicle. He also took care of canceling my lease plates and forwarding on the cancellation to my insurance -- something relatively easy to do, but something I now did not have to do myself. Lastly, his offer for contract add-ons was pressure-free (I did purchase gap insurance on the lease, which he thoroughly explained the value of, and was willing to negotiate).I cannot recommend Copeland any higher to potential buyers. There are many Toyota dealerships to consider in MA, but this dealer really stands out. Another good example -- Service had closed before the inspection could be completed, and Copeland cut the check to reimburse me for the out-of-pocket cost of having the inspection done elsewhere before I drove off. Do yourself a favor and at least work with this dealer and the staff I dealt with if you are considering a Toyota vehicle.

EES225

Jul 16, 2012

Copeland was awesome! We weren't sure which car we were in the market to buy. After a negative experience at another Toyota dealership in the area, we went to Copeland on a recommendation. We dealt with Tim who was knowledgeable, friendly, and low-pressure. He really knew his vehicles and the market - was a total pleasure to deal with. We ended up going to another type of car, but I wanted to add this because of our good experience there. We'd recommend it to anyone and would go there in a minute if ever in the market for a Toyota.

rockykona

Jul 9, 2012

I utilized the USAA Car Buying Service to purchase a 2012 Toyota Highlander Limited Edition from Copeland Toyota. The whole process was pressure free, very pleasant, and efficient. Like most, I hate that stereotypical car salesman experience that many of us, including myself, have experienced. When that happens it is extremely annoying. My sales consultant at Copeland Toyota, Tim McDermott, was the opposite of that stereotype. I highly recommend this dealership. Ask for Tim.

Buffett

Apr 27, 2012

William greeted me as I got out of my car. He was very friendly and sincere. He understood what was important to me as far as price, the amount of room I need in a car and being good on gas. He went out of his way to make sure that I wasn't inconvenienced by offering to come to me to take care of any details that could not be completed that day at the dealership. William made me feel important. He takes great pride in delivering excellent customer service.

memere29

Apr 23, 2012

No one wants to spend a day or even a few hours with a car salesperson, however, we had an extremely pleasant experience.. Our salesperson, Allen Pires was courteous, pleasant, understanding, and to the point..NO hassels, just honesty..we landed a deal on a used 2012 Toyota Camry within the hour. Allen was polite, funny and has a good business quality about him that we would recommend to anyone. I am not the easiest person to win over, and he never once took that smile off his face... WAY TO GO ALLEN at COPELAND

karageo

Mar 27, 2012

Best car buying experience ever. Our salesmen,Regi, was great. He greeted us on arrival and brought us to his desk so he could find out what we were looking for and how he can help us. We told Regi we wanted to lease a Camry XLE and Regi went to work for us. They gave us a great value for our trade and beat the quotes we had received from some other dealers without any pressure or taking much time. Regi followed through with the whole process. (ask for him he is excellent). We met with Steve Buchanan in the finance dept and that too was the best experience we have had in a auto dealers finance department. He was extremely friendly and prompt. We also had the pleasure of meeting Jim Egan and he was very nice too. This is the place to go when you need a Toyota.

Honda02

Mar 6, 2012

Best experience I have ever had purchasing a vehicle. Courteous, helpful, informative and caring. Highly recommend this dealership. The sales experience was great, never felt pressured and the staff couldn't have been more accomodating. You won't find better!

toyota stinks

Feb 20, 2012

I purchased a 2008 Camry after 22,000 miles I had warped rotors and that effected my brakes, they resurfaced my rotors at no cost but I had to pay for the front brakes even though I had two mechanics tell me the brakes only worn because of the rotors. At 41,000 miles it happend again this time I demanded new rotors, (not for sure if they did it or not) They covered the rotors not the brakes again. This time all brakes had to be replaces so did all the rotors.That was 3 sets of front brakes and 2 sets of back brakes and two sets of rotors under 42,000 miles. I have never owned a vehicle that I had to replace brakes or rotors at 22,000 miles They wouldn't cover my brakes because I was not a LOYAL CUSTOMER. I have owned two toyota's and because I have my car serviced(oil, tires rotated etc.) somewhere else I was not considered a loyal customer. I spent $20,000 on the car brand new.I called corporate and they told me that was the reason I didn't get the brakes replaced for free.I will never ever buy a toyota and my friends after hearing my experience will not buy one either if they do it will not be from Copeland.

geronimo371

Feb 17, 2012

The staff has been friendly, helpful and extremely determined to give us the best deal possible in leasing a new Toyota Vehicle (Camry XLE. We would definitely recommend Copeland to all our friends looking for a new car.

ncskasweet6

Jan 31, 2012

Copeland was by far the best dealership experience I've ever had. My wife was involved in a horrible car accident and her vehicle was a total loss. Copeland was sincere and genuine in understanding our situation. There were no exceessive follow up calls. Once we decided that the 4 runner was the right vehicle ther was no price haggle, amazing deal, and tremendous customer service. Most sales reps there have years of experience . Our rep Dan has over 20 years of experience and it showed. Extreme knowledge of product. I will go back again! Thanks Copeland.Nelson & Nancy

MarshaH333

Jan 27, 2012

I did not have to wait long (very important) and the price for my oil/filter change was a fair one. I would recommend Copeland service to others. Thank you.

Apoitras

Dec 28, 2011

Bob Curry is an excellent salesperson and made me feel extremely comfortable during the purchase process. This is the second car I have purchased from Bob and I would recommend him to anyone purchasing a car.

tmcneill75

Dec 21, 2011

I've given a mixed rating of good to great because the combination of great customer service mixed with good solid work performed on my truck is what Copeland Toyota did. I was promptly greeted, checked in and provided a detailed list of the work that will done upon requesting a 45k service. The quality of work was done in a reasonable amount of time and the dealership employees were friendly throughout.I give the price a 'ok' because it is my mindset that if I am constantly bringing my vehicle back to the same dealership for service then I should be given a better price than those customers who are one stop shoppers. At the very least a loyalty discount plus coupon from the dealer would be nice for going there everytime for all my service needs.

Joyce1977

Dec 4, 2011

Shawn was great. He took me through the steps of accurring my 2011 Toyota Corrola like a TRUE PROFESSIONAL. His knowlage of each vehicle I was considering was second to none. Shawn treated me like a long time friend, as apposed to "just an other coustomer". I will definatly recommened Copland Toyota to anyone that I know that is looking to get a car.

carbuyer9

Nov 30, 2011

Sales rep and manager were upfront with all costs;no hidden costs nor sneaky tactics. Manager even kept his word that he gave me later over the phone to drop the price even further and give me more for my trade-in. Even after signing to buy car and then sitting with the finance manager was a pleasant experience because there was no pressure to buy additional items, such as , extended warranty or anti-theft devices,etc. Very friendly and professional atmosphere. This is my first Toyota, and if I like the car and intend to buy another Toyota, I will definitely buy from Copeland Toyota again.

billg35

Nov 17, 2011

Service was prompt and battery problem was diagnosed quickly. Service representative explained my options and battery was replaced and scheduled maintenance was completed as promised.

taubrey

Nov 13, 2011

I've purchased three Toyota vehicles from Copeland starting in 2000 with an Avalon and I've found their sales department to be straight-forward, and if you keep your negotiation to facts avoiding the bluster one sometimes sees at American car dealers you'll know what your're paying relative to the invoice price and can judge from there. In general I've found the sales department better than most.My experience with service has been a bit inconsistent. Once you know which customer support reps know the vehicles better than you do, you'll get good service because they drive the process with the repair technicians and can inform you if there's something of which you're not aware. My main problem area in terms of durability of work done has been with brakes; I'm not sure why this has been the case. There were a couple of repair cases a few years ago where I got a rep, he gave me an "explanation", and then I went back a month later, quietly got another rep, and got the problem finally repaired with no reoccurrence. There was a recent example where an issue was found and noted in the parerwork but not mentioned to me at checkout which I caught reviewing the paperwork later. I now know whom to request to get the plain truth.Once you find who's good in service you'll be well served.

mariluc

Nov 6, 2011

I had a great experience purchaseing a vehicle through Copeland Toyota. Allan Pires, the salesman, was very knowledgable and made me feel very comfortable. He has a great personality making the transition easy. I would recommend anyone and everyone to purchase a vehicle through Copeland...

Georges2005Avalon

Nov 1, 2011

My 2005 Avalon has always been serviced by Copeland. Copeland Toyota consistently provides excellent service and advice for proper maintenance for vehicle. In addition, their waiting room is clean and receptive to a good customer experience.Copeland's service advisers have been very honest in their advice.

jgarte

Oct 27, 2011

I had an excellent experience purchasing my second Toyota from Franco at Copeland Toyota. When it was time for a new car, I called Franco to let him know what we were looking for. He didn't apply any pressure to my purchase and found us exactly the car we wanted. We love our new AWD Sienna and recommend the dealership and of course Franco to anyone looking for an enjoyable car buying experience.

vivianademeo

Oct 27, 2011

I was extremely impressed by this dealership: the amazing facilities, the friendliness of the personnel, the inventory available, among others.The purchase was easy, I had a lot of information to make my choice of car and accessories. The service provided was amazing, they did everything except for making the check, which made the already enjoyable experience of buying a new car even better.I personally worked with Carlos Cabral, who was very friendly and knowledgable. and had a lot of patience with the infinite number of questions I had about the car and options. I would definitely tell my friends and family to go to Copeland Toyota and to ask for Carlos when thinking about buying a car.

nancyl576

Oct 13, 2011

Since moving to the south shore in 1989 we needed to find a Toyota dealer. Upon needing our oil changes and tire rotations we found Copeland very accomidating with our needs. When the first time came to replace our vehicle,we chose once again the dealer that met our needs and also brought our daughter who at that time leased a vehicle. We are repeat customers and will keep coming back.

jonatas

Oct 8, 2011

I have stop in many dealers to verify the price of a toyota corolla , most the places hide the price the car and push a test drive on you with out knowing the price . Copeland toyota give me ahead the price the car that I want,salesman Stan Morrill was very communicative ,courteous and efficient, answers all the questions I have about the car ,I got a great deal on the price the car .Was really a VIP treatment a five stars experience.

metman22

Oct 8, 2011

Prompt service, courteous service department. Kudos to John.Going on my 6th year at Copeland Toyota. Excellent all-around service as always!Thank you very much!

bellisima6

Oct 7, 2011

Tony was wonderful to work with. He took the time to bring me the car at work. I will recommend him in a heart beat.

alexa_v

Oct 6, 2011

If your looking for a new or pre owned Toyota/Scion, go to Copeland Toyota and ask for Michael "Mike" Hilliard. I helped my mother shop for a 2001 Rav4 (among other vehicles) and Mike's professionalism, straight-forwardness and product knowledge made it an easy decision, not to mention a quick and painless car-buying process. Mike went out of his way to accomodate our busy schedules and surpassed our expectations. From the meet and greet all the way to the finance office with Steve Buchanan was a pleasurable experience. Definately would and WILL recommend!

Prius4

Oct 3, 2011

I could not be happier with the way my wife and I were treated so we purchased her car first and then I added a new one for myself!!! First time for everything and buying 2 cars was a first for us. And it was only becasue of the way we were treated.Excellent Work COPELAND TEAM

fredward

Sep 22, 2011

Everyone associated with the dealership that I have dealt with has been very professional.The service manager has always been very helpful and the sales person has become a friend. The service department has always been cordial.

Kevsullivan

Sep 19, 2011

I have dealt with Copeland Toyota for almost 25 years both for service and new cars. Even when we have been travelling I,ve always been able to call Copeland for advise and or referrals.

mariasdaycare

Sep 19, 2011

Excellent experience! this is the second vehicle we buy from copeland toyota. the staff was very helpfull and our sales rep "Tony Petti" was great, helped us to get a car that fit our current and future needs, and best of all we did not feel presured to buy.

seacraft2374

Sep 19, 2011

Was very happy with the overall exprerience at Copeland Toyota Scion from the internet quote from Paul Tavares to the salesman Scott Wager and Steve Robertson and Shazzard

jlevin1049

Sep 14, 2011

The sales person was low key, helpful but not pushy, and the price of the car was quite fair. Actually, the sales person spent considerable time both before and after the purchase explaining features of the car including technical accessories.

dcparcon

Sep 13, 2011

My recent purchase of a Venza at Copeland Toyota was a wonderful experience due to my sales person Dick May, he was knowledgeable, experienced and patient. I never felt pressured or rushed in making a decision. I will recommend the dealership and specifically Dick May to my family and friends who might be looking to purchase a Toyota.

bdoleary

Sep 12, 2011

Purchased my car from Copeland and have done all service work there. It's a friendly atmosphere the service advisors are generally pretty good and they schedule there service appointments in a way to minimize unnecessary wait time.

rboston

Sep 12, 2011

After shopping around at several other Toyota Dealerships, I finally felt like I was being treated fairly, honestly and in a transparent manner. All of my questions were answered clearly and without ambiguity. As a result, I felt confident making my decision to lease a 2011 Highlander. My experience at Copeland was extremely refreshing.

drreslan

Sep 8, 2011

Every thing was excellent especially Mr William Mok. The offer was great and quality of work was really excellent.Thank you and I am sure I will recommend copeland Toyota Scion to my friends.

joeuni

Sep 8, 2011

Absolutely the best new car purchasing experience I have ever had. I was treated fairly and respectfully throughout the entire process. Everyone I dealth with was knowledgable, professional and courteous. Management of Copeland Toyota obviously "gets it" I have already recommended Copelend to friends and family.

Mark_123

Sep 7, 2011

Poor Rating because of bait-and-switch and rude salesman.Called about a car advertized on the web. Told it was sold. The salesman tried talking me into a higher priced car. Tried to politely end the call. Salesman starts accusing me of being rude. ??? Because I did not want to discuss the higher priced, non-discounted cars every other dealer has for sale on their lot as well????Bait-and-switch is fraud. I'd call fraud rude. Trying to intimidate a customer to stay on the line is an old sales trick. Watch out for these operators.

mattryans

Sep 5, 2011

I purchased a used car and was having an issue,The Sales Manager's Jay and Max personally came to my house to view the problem and all turned out fine. Very good service. How many Big dealers would do that for you? Thanks guys. Car has been great since my purchase last year.

utopia33

Aug 25, 2011

I would like to thank Jay and Stan for all their help with leasing our new 2011 Camry.I would highly recommend Copeland Toyota to all my friends and family.

GLI

Aug 24, 2011

I spent well over a month visiting several dealerships (Toyota and others)and Copeland stood out as much above the others. By luck of the draw, I happened to get Shawn McAteer as a sales person. He was polite, professional, informative, patient and, very important to me, DID NOT play the high pressure game. Kudos to Shawn as he made the Copeland experience a really good one. I did meet with a few other employees at Copeland who were also professional and polite but overall it was Shawn who made the sale for me.

johnlisac

Aug 19, 2011

William was great. He was personable and got us the color corolla we wanted. He also called us for follow ups. I would highly recommend William for anyone getting a new car.

pccmtb

Aug 15, 2011

The manager- Sammy went out of his way to help me and is a stand up guy. He also followed up with and believes the customer is always right.

erinmd

Aug 10, 2011

We visited several Toyota dealerships before buying from Copeland. The service was excellent, others did not come close. Allan and Steve did whateverthey needed to do to assure we were satisfied. I would highly recommend Copeland Toyota to others.

Margaret Charest

Aug 9, 2011

I have solely been going to Copeland Toyota for my car services since 1994! I travel from Swansea to Copeland Toyota in Brockton for all my service needs. That says it all! I currently own a 2007 Rav4, but, before that, I owned a 1994 Celica. The Celica is still on the road today (driven by my son), and has over 300,000 miles on it! It still runs like a charm! This is because Copeland Toyota, and them alone, serviced the Celica up until 2007!You will be greeted at the service desks by a friendly and attentive service rep. The waiting room is very clean and comfortable. As Copeland's employees walk on by, you get a smile and hello from each and every one of them. As the service technicians perform service on your vehicle, they do a general inspection, and if they find anything, the service rep discusses it with you. I feel as if they are very thorough, and the services performed are excellent. I have never had to bring my vehicle back because of a mistake or missed issue. Dave, the service manager, is absolutely wonderful. He addresses any concerns promptly and is always a gentleman. I am a very loyal customer because of the fact that I get excellent service at Copeland Toyota. I would highly recommend Copeland Toyota to any of my friends and relatives. I give two thumbs up to them!

RevMichael

Aug 4, 2011

Very happy with Copeland will most likely copmtinue service there even with the increase in cost. Will be looking at new cars shortly and yes Copeland is a first stop.... maybe the new dealer accross the street I hear HUndia is not doing bad.

wstrom

Aug 4, 2011

Franco and the rest of the sales team made our car buying experince a pleasure. I visited the dealership several years ago just to get some info. I did not buy a car at that time but was treated so well that it was my first stop when the time came to actually purchase a new vehicle.

bfeeney

Aug 3, 2011

I would recommend this dealership to everyone I know , I was treated in a professional manner , there wer no games played regarding price of the car etc. I had gone to other dealers prior to Copeland and my experience at McGee and Express-way were horrendous. I would not go back to McGee or Expressway ever. I would recommend Toyota Headquaters send someone out to these dealerships and see the games they play-

billg35

Aug 3, 2011

Service department personnel are very friendly and service is quick and exactly as promised. Salesman was able to answer any questions I had when I purchased my Prius and follows up periodically. Service manager always contacts me after I have the car serviced to insure that everything was handled properly.

cars05

Aug 3, 2011

This was an excellent dealership to work with -They were quick and efficient! I would highly recommend them to other people. We had a great experience at Copeland.

Ed Kenney

Aug 3, 2011

I sorry but I didn't get the name, but I know he is going on active duty with the Air Force within the next few month!! Plus he has a broken foot!

cheers456

Aug 2, 2011

Superior experience purchasing a car. First time, I got an offer (new car price-trade-in price) that I took without any back and forth. It was great!Mr. Petti made the overall buying experience pleasant. He took me over to meet the various departments like the service dept. after the sale and I liked the way he did it.Best sales person for a car I ever had!!!!

Enil55

Aug 2, 2011

I like the dealership, service managers and quality of work. However, paying almost $45 for an oil change and filter is a little bit over the top. When the recommended oil change interval was 3000 miles you were charging half the price for this service. Now that the recommended interval has been increased to 5000 miles you have almost doubled the price for the same service. Is this price increase to make up for the fact that now the car will only need 3 oil changes every 15,000 miles as opposed to 5?

esotkowitz

Aug 2, 2011

I purchased my 2005 Prius at Copeland and have come to Copeland for service ever since. I'm always happy with the friendliness and politeness of the employees. My car is always ready when promised. I have always been happy with the quality of the work.

farkels

Aug 2, 2011

Clean dealership, comfortable waiting area. Courteous and knowledgeable staff. Conveniently located. Copeland holds true to warranty work and covered services. I will definitely recommend and buy there again myself. I love Bob Curry!

Janis Carter

Aug 2, 2011

I had been thinking of a new car for awhile but, didn't knew which dealer to go to when my sister recommended Copeland and Tony PettiI made an appointment and was a happy person that my experience was better than the last dealership I went to 11 years ago.Tony had all the answers to my questions and also gave me a great tour of the dealership and introduce me to everyone (Hope I remember them all). I also meet with the finance person and she was also very helpful (Linda?).On the day of pick-up Tony was running alittle late but Carlos stepped right in he had all the information and took good care of me the car was ready to take and Tony came back went over everything on the car and what it does.I was so happy with the service I received from everyone that was involved with the car. I haven't used the service department yet but if they are as good or better I'm all set.It also was great to see the owner of Copeland out and about on the floor and talking to customers and his salespeople.Once I purchased the car the service department said it will go right to a secure area until pick-up.I will give their to anyone that asks.

ritabuck54

Jul 28, 2011

I was not impressed with this dealership. Brian, the customer service rep was very nice, gave me an emailed internet price for a 2008 Toyota Camry XLE that he honored. When I came into dealershp was shown the car and it had a busted door! Very tacky. The manager Jay was not nice about it all, told me it would cost $800 to fix and the price of car was low enough. He expressed disapproval at the internet price quoted me by Brian and said generally internet prices are "used to get customers in the store"-when I pressed on getting the door replaced, he said he would consider it if I bought the car. Further pressesd, he agreed he wouldn't buy a car with a busted door for his own family members! Because of this poor customer service on the part of the manager, who was in the business 20 some years he claimed, they lost my business! I went to Braintree Toyota!

amathieu11

Jul 21, 2011

My daughter bought her Rav4 here and she loves it and the people at Copeland. When deciding on a new vehicle, we looked at many other brands, but it always came back to buying a Toyota. Chosing the dealer was easy after that! What a great place to buy a car. Great people, great environment, great cars, great deals.

saltfly

Jul 12, 2011

Just came in for the programed maint. on my 2010 tacoma.Called for a time and was greeted very nicely.Asked for an appt. that afternoon.No problem.Oil change and rotation of tires,checked and topped off fliuds cleaned the interior.In and out in 35 mins.BRAVO ZULU [well done].

stevejm

Jun 10, 2011

Service was excellent - but we did have one issue: waited weeks for a parts to be installed. Was told it may take some time because of the Japan crisis. After 2 or 3 weeks we called Copeland. The part was in and service had a scheduled appointment made for my vehicle. This was a surprise because: I had to call the dealership to check on the part, it was there, no one contacted me; and a service appointment was made, again no one contacted me regarding the appointment. Found it odd that service had received the long-awaited parts, made a service appointment, but never contacted me regarding anything, I had to call. Made me wonder how long the parts were there and how did the department make an appointment for me without asking me if it was a convenient time?

Red Soxs

Jun 4, 2011

I picked up my black Toyota Sienna 2011 today. I had a great experience at Copeland Toyota; no gimmicks, no painful phone calls, and no dreadful emails. The sales rep their Freddie Rodriguez was top notch. Freddie knows his job, was always on time, didn't waste my time, had the car ready today, and answered all of my questions. I would tell anyone who is interested in a Toyota to speak to Freddie, you won't go wrong. Go Sox's!!!!

mygreenvision

May 31, 2011

After my latest bad experience, I have decided to end my loyal long relationship with Copeland Toyota. Good sales people, good rates but no trust on customers. I am done with Copeland but I wish them best of luck. My suggestion to potential buyers is to be very careful with paperwork of your car with this people.

Jane 727

May 22, 2011

This past January, my wife and I purchased a used 2010 Rav 4 from Copeland Toyota.Copeland Toyota furnished us with a Carfax report prior to our purchase and it stated that the vehicle had been serviced properly according to the service records...One item in particular stated " Repair Appraisal-Toyota." I asked Sam Abouateih, the GM, David McCormick the service manager ( whom was recommended to me as a contact by a friend ) and my salesman what this item on the service record represented?? They informed me that it was probably a miscellaneous repair like a battery, tire...I trusted them and took their word for it.After purchasing the vehicle, I noticed there were some issues with the paint on the front end of the vehicle ( hood, fender ) After some investigation, through some contacts of mine that work at Copeland and another Toyota dealership in MA, I found out that in fact, the vehicle had been in a major accident and had over $5,000. worth of damage and was a previous lease vehicle. Looking into this more, I contacted the previous owner and he informed me that the vehicle was in a bad accident with some frame damage... I then went to the dealership that performed the body work and repairs and they gave me records showing all the repairs performed.I then contacted Sam Abouateih, Sales Manager , and after communicating with him numerous times,and being treated very unprofessionally, he finally told me "sorry my friend, there nothing we can do." I was treated very disrespectfully by this sales manager, Sam Abouateih and his team. It is a long story,and I have taken this matter to the MA Attorney Generals office and they currently investigating this matter. They violated chapter 93A under the consumer protection disclosure law by not disclosing the information to me that the vehicle was in fact in an accident. Please, check all records when purchasing a vehicle from Copeland Toyota. The majority of Copeland Toyota's used cars have been in accidents and,or had body work repairs done to them. BUYER BEWARE.

waterboy35

May 8, 2011

Our salesman Regi Maxi was outstanding. Very knowledgeable, friendly and upfront with us. He's all about quality of time with you. Answering all of our questions. If you need a vehicle we highly recommend Copeland Toyota and Regi Maxi as your sales man.

hanlonsbeach

May 3, 2011

Outstanding, the nicest salesman I have ever met!!!!!! No stress!!!! Didn't take all day!! Gave us what we wanted! Didn't talk us into anything we didn't want!! Explained everything to us!! We love the car!!! Would highly recomend him and this dealership to anyone!!!!!!!! Would recomend this rav 4 also!!!!

kjboyce

Apr 19, 2011

I had a remote starter installed. Had to bring it back because I could not get it to work. Mike greated me as soon as I arrived. He checked it out and I found out that I was not clicking on the button twice. Mike has been nothing but helpful since the day I bought my car. I would definitely buy another Toyota from him.

bad choice

Apr 14, 2011

I went to purchase a newer car. On our test drive I asked for a used car review to determend how the car was used,since it had 15k on it. The sales person beat around the bush. He said " it was just used". Well at the closing it was revealed that the car had been a rental car. That was not indicated on the sales slip we had but when we saw the final paper work it was marked off. I had felt that this dealer was a cut above but I found that this was not true or honest. They are just part of the pack.

mscm6222

Apr 12, 2011

I guess you could call me a loyal customer as I have a 2000 Toyota Camry bought at Copeland Toyota on Main St and still running just fine. We were out JUST looking for a newer car and the salesman appoached us asked us if we needed any help and we said No just looking so he left us alone. We walked around the lot and Freddie Rodriguez came up and we said we were just looking and he said "no problem but let me show the the layout of the lot so you know where to look" and he left us alone for a bit. But when we stopped and looked at a vehicle Freddie came and said something briefly about the car and backed off. After looking at a few we decided to test drive and Freddie was right there. We drove a Venza, Rav4 and an Avalon which were all wonderful but Freddie talked to us felt us out heard us and showed us a Camry which was the car we really didn't want but we were opened to anything. Freddie told us of the great deal, great incentives and we were sold!! Did I say we never test drove the car?? We didn't we were so impressed with what Freddie had to say about it and that "he would buy this car" so we sat talked money. Freddie gave the pros and cons of all the cars we test drove as he listened to us talk at each test drive. One of us is 6'2 and the other is 5'2 so leg room was important and he heard us! He knew a camry was right for us! Freddie is a great salesman because he listened to us and sold us a car that we should have! We drove off the lot with a 2011 Camry with all the bells and whistles for the best price for us!! We are very happy and will be back in a year or two for another vehicle and hopefully Freddie will still be there.Thank you Freddie!! Thank you Copeland Toyota!

nruboc

Apr 2, 2011

Every experience with the service department has been A++ every time. Like the fact you can go online to book your appt.!!! Very Very convenient.Service is always excellent and everyone there is a pleasure to deal with!Thank you very much from a satisfied Prius customer!!!

Beamarshall

Mar 26, 2011

I originally came in for service of my van and I wanted to know what my trade was worth. I ended up purchasing a new car. I was very happy with the salesman Mike Hilliard. He gave me options and had me test drive more than one car with no pressure. Very friendly man and I would do business with him again in a heartbeat.

Howard Enterprises

Mar 26, 2011

I have dealt with this dealership for over a decade and have never had a problem with any service issues during that time. That to me is the most important.The quality of the vehicle is in my opinion the best on the road in its class and price range and the service Dept.is five stars That's why I own three of them. A Camry,Four Runner and Rav-4

ABernacchio

Mar 23, 2011

My salesperson Franco did an excellent job. He was polite, friendly and knowledgeable. I told him that I wanted to find out what I could get for my trade in and he did. I told him I would be back in two days with my husband to help me decide which vehicle I should purchase. He did not pressure me to leave a down payment, but just told me his day off was friday so if I wanted to make an appointment for thursday it would be great. I came in feeling sick from some kind of virus but I was determined to purchase my vehicle. The entire staff was so friendly that it made the overall experience thoroughly enjoyable even though I felt miserable. I am happy to tell you that Franco is an asset to your dealership due to his intelligence and honesty. I look forward to having my vehicle serviced with you as well.

pd1340

Mar 23, 2011

I went to this dealership to purchase a new 2011 Toyota Sienna. Two of my last vehicles, and several family members have bought cars here and have been very pleased by our experience. The price offered for the vehicle was very reasonable, and I was able to negotiate a fair trade in value. I will definately return to Copeland Toyota for future business.

Rob Whitaker

Mar 21, 2011

In 2008 I purchased my first Toyota, a Corolla with a standard.I averaged 250 miles a week and got great millage and reliability. In January of 2010, I moved to Cape Cod and more than doubled my weekly commute. Still loved the car,but developed a problem with my left knee and found it dificult to shift the Corolla. So, I purchased a Camery with an automatic and found it very comfortable and knee friendly. It wasn't as good on gas,but a joy to drive. So, when gas started to climb I decided it was time to take action. After a little reseach and talking with a fellow worker,who also drives up from the cape in his six month old Prius,I decided it was time to purchase one of my own. When I entered your showroom, it was only a matter of which model to purchase. Rob Curry did a great job in showing me what you had and explaining the various options in each model.I love the new Prius and thank Rob for all his help. Everything he descrided about the car was true and at 51.3 MPG who can complain.Let me know when the 100MPG model is ready and I might consider one

Luke Sweeney

Mar 18, 2011

It was a quick and painless process to buy a new Prius at Copeland Toyota. Michael Hilliard was very accomodating and Shazad Shahab got me in and out of the finance room. I have only had the Prius one week, but it has lived up to our expectations. Luke Sweeney

gandljw

Mar 9, 2011

I have been a loyal customer to Copeland personally, and decided to get my New company vehicle from Copeland as well, ( I recommended the dealership based on my past experiences). My son and future daughter in law had each just purchased a car and suv from Tony Petti, so I went to him, had already picked out my vehicle and asked him to set up a Corp. Lease for myself.I had a few problems with the dealership, but they did take care of them.

cbecker

Mar 5, 2011

I arrived and was greeted promptly. They took my car right in. The wait wasn't long. I like to get in and get out. They didn't try and get me to do other stuff. The staff was friendly. The prices could be better. Labor costs are the killer. I end up getting my coupons after I did the service and they expire too soon before I can use them again. Maybe coupons sound last 6 months or more.

phantomracer

Mar 5, 2011

Installed aftermarket parts instead of toyota brand parts, but charged for Toyota parts (pre-sale)2 times ordered incorrect parts for my car (3+ times to install a simple part)made appointments on the wrong daygrumpy service greeter (Ed)Many many hours of my life have been wasted and have only owned the car 2 weeks!

gagnon5

Mar 3, 2011

Everyone at Copeland Toyota was very helpful and friendly. Max and Tim were fantastic to work with. They answered all my questions, and made my husband and I feel very comfortable. In fact, my husband will be back in June when his lease is up on is Toyota Tundra, which we did not buy at Copleland, but will not go back to where we did get it. I would recommend Copeland Toyota to everyone. Love my new Rav 4, great ride.

Louis D'Addario

Mar 1, 2011

I have two (2) toyota vehicles serviced at Copeland Toyota. I have always contacted Laura for all my service needs. She has always been friendly and accommodating. I have never had a bad experience with the service department at Copeland Toyota. I have recommended Copeland Toyota to anyone I know who owns a Toyota to use the service department at Copeland Toyota for all their service needs.

myek99

Mar 1, 2011

I'M VERY SATISFIED WITH COPELAND TOYOTA COMMUNITYYOU ARE THE BEST CAR DEALER ,I'V DONE BUSINESS WITH FOR LAST 20 YEARSI THANK YOU VERY MUCH,PARTICULARLY FREDDIE RODRIGUEZ SHAHZAD SHAHABKEEP UP YOUR GREAT WORKFROM A VERY SATISFIED CUSTOMER,MANY THANKS TO YOU GERALDO DA COSTA

wbletz

Mar 1, 2011

This dealership is head and shoulders above the rest. I've dealt with a lot of car dealers through the years, this group was straight forward with pricing-no games. Attentive to my needs, polite, and fair. The greatest part of my experience was the fact that they actually listened, and wanted to help me, not just sell a car. I never had to repeat anything. I went to 5 dealers kicking tires and talking to people. At every other dealer I felt pressured or neglected. At Copeland Toyota I felt at home. Paul, the Internet manager surprised me by remembering all the details of the emails we exchanged. Other dealers they just remember your appointment time. My salesman Tim, true professional, never have met a nicer salesperson. He made everything that I need happen. I met Todd Copeland while I was there, I have a great deal of respect and a great opinion of business owners that are hands on. They understand it's all about the customer, and they do the best job earning business. My visit was so great that within days I sent a family member to Tim. Just like my experience I was up front about what my family member needed. True to form Copeland Toyota delivered again. No surprise!

caitlindolan

Feb 26, 2011

I brought my 2009 Toyota Camry in for a 40,000 mile service. Laura was very helpful and explained everything that would be completed as part of this service. She ensured that I got a fair price for the work that was done. I was waiting for less than 1 hour, which was great!

bmatthews53

Feb 21, 2011

Had the car in for factory recall, LOF, alignment and rotate and balance. Brian from Copeland's service dept. called to tell me it needed tires, but that since I had bought the car from them only a few months ago, they should have been replaced before it was sold. 4 new tires and alignment - all no charge. You guys went aboveand beyond my expectations. I'm telling all my friends. Thank you.

gwnc59a

Feb 19, 2011

I have bought and have had serviced several cars from Copeland Toyota. I have also found them to be friendly, courteous, and willing ti explain fully what has to be done.All the service writers have been helpful, but I have had (and hopefully, continue to have) a great working relationship with John over the years.

semajrick

Feb 17, 2011

Rich is the best sales person I ever worked with. He was very attentive and understood my needs/requirements. I did not feel pressured at all (very rare). I truly enjoyed working with him. I hope he is still there when I purchase my next car (or my wife does).

aecote

Feb 8, 2011

Copeland does an excellent job of servicing my Toyota FJ Cruiser. I am very pleased with their service. I purchased the FJ Cruiser as a Certified used car from Copeland. The Salesman was very competent. I would buy from Copeland again and I have had all of the routine service done there.

carlyle20

Feb 5, 2011

Its over four years I have been visiting this garage to have my car serviced. I have not had one reason to complain or feel I am not getting the best service. They go the extra mile to make sure the vehicle is prepared perfectly. What I love most is explaining what they are doing and why.

marya

Feb 4, 2011

I had great service as usual i would recommend this dealer to anyone if fact i have recommeded this dealer and a few people have bought cars This RAV4 has had more issues than i would like but it is still a great car Charlie was very helpful during my service at the dealership

dfahey

Feb 2, 2011

From the very beginning Franco was a delight working with. My husband first went to look for a vehicle, Franco was right there and really help him out.Tony explaned everything about the financing and in our language.....very helpful.This is not our first experience with Copeland, but it was just a good as our first.I would highly recommend Copeland to all our friends and relatives.Thank You

cyndimc50

Feb 1, 2011

This was my second experience working with Copeland Toyota and both times I found them to be upfront and open with all the options available to me.It was a bit unusual to be looking to buy another car just 3 months after buying a van, but this happened because of events in my family. I was not prepared for the amount of money I had lost on my first purchase in such a short time, it floored me. Franko's suggestion to lease also floored me. BUT he was able to give me the time to absorb the implications and make an informed decision, he did not pressure me in any way. If he had pressured me, I don't think he would have made the sale.I am certain that I will be very happy with my Camry and we'll see what happens in 3 years when the lease is complted.

amybaranek

Jan 24, 2011

Quick, friendly service. Also much better than Toyota in Braintree.They are close to my work. Their hours are good and they have been friendly everytime I have gone there. Additionally, they have delt with any other concerns I have had. I like the drop off process better than other dealership I have dealt with as well.

rlettinger

Jan 21, 2011

My wife brought our Lexus to be serviced. It was having brake issues. When we called,,they gave us an appointment within 24 hours. My wife raved about the professionalism of Rob who guided her through the process and then made arrangements to drive her to work. When the work was completed, she was called at work and a driver picked her up. This car has been serviced by Toyota since we purchased it as a used car with 10,000 miles on it. It now has 139,000 miles and we have every confidence in Copeland Toyota to keep it running until we are ready to purchase another car.Again, thank you for the great service and a special thanks to Rob for his outstanding service.

dmccarthy

Jan 14, 2011

I have gone there many times and they have always been quick and friendly and right. I want it done once correctly and they have done that. this visit was easy --I had a light replaced --i originally went to a gas station who wanted me to open the trunk to see if he could find out how the light ficture would come out? the fact he did not know without looking --i decided it would be better even for a light to go to copeland--it cost about 12 bucks--i beleive i made the correct choice

riketyship

Jan 13, 2011

Getting to the price we did was easy. They did not start too high and force us to haggle for hours like other dealerships. I felt like they were really trying to work with us to get the best deal for everyone involved. I feel like they were very customer-oriented and not just trying to make a sale.

richdonna02021

Jan 6, 2011

Brian Conroy did a great job with my Camry. Repairs were done professionally and as fast as possible. He always kept in touch with my repair status andmade sure I was totally satisfied.Toyota also stood behind the warranty. When buying used, I would always recommend buying a "certified" vehicle....Rich Donahue

Gumpit

Jan 5, 2011

I live in Natick and am halfway between Wellesley Toyota and Bernardi Toyota in Framingham. I work for a company which has a store halfway between Herb Chambers Toyota in Boston and Watertown Toyota. We have another store directly across the street from Boch Toyota South and yet another store within a half mile from Boch Toyota in Norwood. I drive about 30 miles to get to Copeland to do my services on my vehicles. I have both a 2007 Tacoma and a 2007 Camry. I am a stickler about servicing my vehicles. I do an oil change every 2500 miles up to 50,000 miles and then every 5,000 miles after that on my vehicles. My Tacoma only has 35,000 miles so it still goes in for an oil change every 2500. My Camry or I should say my wifes Camry which goes in every 5,000 now has 65,000 miles and just had to go in for its first non regularly scheduled service. It had an oil leak that I noticed in the driveway. I called AAA and had them drop it off on a Sunday with a note. I was called Monday morning and was told it was a minor common problem and would be covered under warranty and that I would be called when it was done. They called not long after and I picked it up that afternoon. Copelands service department is the best. Very comfortable to wait for your car while being serviced. I usually make a Saturday morning early appointment and I love the massage chairs and it doesn't hurt that there is a Dunkin' Donuts right next door. I could go to ANY Toyota dealer but I choose Copeland because they really do strive to be EXCELLENT. I have had no complaints and would be the first to tell you if I did. I also know if I had a problem and brought it to their attention they would make it right. Please feel free to post this for other readers. Randy B.

MShalek

Jan 5, 2011

Havbe always boght my toyotas from copeland they give excellent service they make you feel warm and welcome and they listen to what you want in a car. I will continue to go back to copeland and I encourage all my friends to. thanks for te outstanding service

Tim Donohue

Dec 31, 2010

We had a very positive experience and would recommend this dealership to others. We initially went to look at a used Highlander and purchased a new one after comparing rates and the cost of both vehicles. We feel the deal was very fair and so far we are very happy with the car.

geronimo371

Dec 30, 2010

Great experience, convenient, friendly atmosphere and fast service. Everyone in service is very helpful and you always feel welcome and that your patronage is appreciated. Prices are reasonable.Sales staff is also very pleasant and helpful, especially Tony Petti.

NJWA1949

Dec 16, 2010

My husband and I have always bought out cars at Copeland Toyota...We were both extremely impressed with the quality of service, the beautiful facility, the absolute friendliness and knowledge of the employees. We were treated like "royalty". From the time we entered the property and were greeted by Mr. Pires, who was extremely knowledgeable, friendly and courteous, to the whole process of picking out a vehicle, test driving it, purchasing it and taking it home, may I add, the very same day. I was totally impressed! Copeland Toyota has reason to be very proud of its company...Our experience was wonderful and I love my new car! We will recommend them to anyone buyinhg a new car.

guaraldi20

Dec 6, 2010

Very good experience at this dealer. This is the 4th vehicle bought here from our family. Sales personnel are knowledgeable and friendly. It feels like they are our friends now. Also, the employees who help with the financing are very helpful and make sure we understand everything and make the best decision for us.

kalexisw85

Dec 2, 2010

Gordon approached me quickly to offer his assistance. He asked me specifically what kind of car I was looking for and showed me only those models. He explained all the features of my vehicle and let me take it for a nice test drive. The trade-in and financing process was straightforward and simple. I was very happy with the whole experience and would definitely refer my friends to Copeland. Thanks!

Tracy Bombard

Nov 21, 2010

The customer service was great. They kept me posted on my vehicle continuously while I anxiously awaited for my new vehicle to arrive in my preferred color. I was given a thorough review of the features of my new vehicle, which was very helpful. We were greeted by all of the employees with a friendly smile.

thibac

Nov 19, 2010

Buying my new 4Runner from Copeland Toyota was the best experience I have had buying a new car. All personnel were very helpful and couldn't have done more for me. I would highly recommend everyone to go to Copeland to purchase a new vehicle. I will definitely be telling everyone.

ajsbus

Nov 13, 2010

Every dealing I have had with the dealer so far, has been pleasurable. You are left with the impression that they really care about their customers and go the extra mile to insure they have met and exceeded your expectations. They even follow up with you after every interaction to insure customer satisfaction.

sjk

Nov 7, 2010

My experience at Copeland was extremely positive. I would not hesitate to purchase another car or recommend them to a friend or relative. My sales person was freindly and helpful but not pushy or overbearing. I explained what I was looking for and how much I could spend and he helped me stay within my budget.

scottporro

Nov 3, 2010

A little pricey but great work and service at Copeland. I would definitely return again. I can only speak for the service department because I did not deal with the sales department. I completely trust Copeland as I have been there for service several times in the past and was satisfied.

jakes334

Oct 28, 2010

Stinks. Money minded desperate salesmen and their managers. I have never seen a cheap dealership like this one! They are just so pushy that they don't care about what you like or want. After purchasing my vehicle, the salesman or the manager won't even listen to what you are saying and want you out of there immediately. I regret going to them. Stay away !!!

debholbrook

Oct 21, 2010

I was greeted promptly, pleasantly and professionally upon arrival. I requested the 10,000 mile dealer plus service even though I'd initially made the appt for the basic 10,000 mile service and they cheerfully accomodated me. The waiting area was clean, pleasant and comfortable (it would have been nice to have their "cafe" available for a snack on a Saturday morning, but coffee was available, so that was appreciated). The car was ready in short order and everything seemed to be very satisfactory. Other than the price being a bit on the high side, everything was excellent.

jbrophy141

Oct 14, 2010

I have had 2 opportunities now to bring in my 2009 Toyota Camry for service. Although I purchased it at Boch, Copeland was more than happy to help me with service, since I live closer to that location. I could not be happier with their service.Jim

paulmacleod

Oct 13, 2010

This was our first visit to Copeland Toyota and our first Toyota vehicle. Prior to our visit I asked for an internet quote on a 2010 Highlander SE. The quote came quickly and to my surprise it had all the facts we wanted to know. Selling price, discounted price, rebates, and financing incentives. The quote also included a reminder for sales tax, registration with fee cost, and document fees with the cost clearly stated. Internet quotes from competing dealers did not list half of the information Copeland did. We dealt with salesman William Mok who was very personable and knowledgeable. He showed us a couple of vehicles and we took a test drive. He explained the model and the features to great extent. He expressed his own experience with the product and we could see he was truly genuine and honest. We did not feel pressured at all for a sale by anyone at the dealership. We decided to purchase the 2010 Highlander and the next stop was the Business Manager Tony Fontes. He asked for our details and stated it would take about 15 minutes to locate the best financing. We had mentioned that we have 2.74 APR through our credit union and asked if he could locate a match. He found a match and it was Toyota Financial Services. We signed the papers and waited for our vehicle to best prepped. Yes, we were going to drive the vehicle home the same day! It was a holiday to boot. When we took delivery I noticed a very small blemish on the bumper. We did not notice this earlier as it had not been washed at that time. Sales Manager Max Reed came to view the blemish and offer solutions. He offered money off, but I asked if he could throw a set of mud flaps on the vehicle instead as I could live with the tiny blemish. No problem was the answer. William Mok was upset to see the blemish and wanted to make sure we were happy. He contacted the parts department to see if the mud flaps were in-stock and then the service department to see if they could install them at this time. They were in-stock and the service department installed them 15 minutes before closing so we would be happy with the vehicle. So, would we recommend Copeland Toyota to friends? "YES" We would purchase another vehicle through Copeland and William Mok? "YES" We enjoyed dealing with William and the entire staff at Copeland. My wife and I could not see going to another dealership when the process was so easy here and the price was great!

averagepunter2

Oct 4, 2010

If you don't want to read the whole review then this one statement is what you need to know - I have bought 12 cars in my lifetime, mostly new, and this was by far the most pleasant and least stressful purchasing process of any dealer I have experienced. FULL REVIEW: On the basis of reviews and a neighbor's prior experience, we headed to Copeland Toyota even though we have several Toyota dealerships closer to home. Initial contact was made via the internet, but no negotiation (our choice). We headed to the dealership for a pre-arranged test drive and we were met by Tim. For a sales guy, Tim was experienced enough to present a casual, relaxed demeanour which took a lot of our apprehension out of the buying process. Test drive complete, we sat down at the desk to begin the expected arduous negotiation. Except it wasn't arduous or stressful at all. OK they made a token gesture at playing the 'game' with their first offer, but once I outlined my expectations based on internet research etc, they took just a few minutes more to come up with a fair offer for both my trade and the new vehicle. Off to the dreaded finance dept to close the deal, Tony was equally pleasant if just a little less relaxed than Tim. Tony informed us of a couple of options to protect our new car, which we declined. He reinforced his view that we should at least consider the extended warranty at a 'discounted' price and then left the room to give us time to talk it over. On his return, we declined once more - signed the papers and not too long after were driving away in our new car. (Pre Delivery inspection had already been completed). SUMMARY: Car dealerships have a bad rep, deservedly so in many cases based on my experience. Copeland Toyota made the buying process about as pleasant as it could be. The hard sell and arrogance was refreshingly absent from the entire process. Well Done!!

Clyde Debay

Oct 3, 2010

have bought 8 Toyotas in my life time, 7 of them from Copeland. In July 2006 I bought a Camry from Boch. I am so happy to be back with Copeland! It feelslike family.It was nice to see George and Jay again they are both very good people.George is one of the finest men I have ever met, atrue gentleman and professional.He will be dearly missed when he retires.I am happy to see the advancement that Jay has made with Copeland. When he was in sales I always enjoyed his personality and sense of humor andenjoyed bartering with him.Sam and James were a pleasure to work with for the first time. Sam is a real gentleman and a very kind sincere person.He made me feel like I got a veryfair deal and I never felt like I was being pressured or hasled.James Abramson is a fine young man who has excellent people skills, was very helpful and took a sincere personal interest, contacting me several timesafter we had signed papers.Hold on to him.Laura was very personable and extremely fair in the options I added on through her.Your web page is outstanding in its appearance, set up, and ease of use. I went on at least 10 other web pages during my search for a new car and 2ndplace to yours was a very distant 2nd place.The web page manager immediately offered me a very attractive and low price and did not try to play games with me. he was very up front. this was not trueof any other web manager that I dealt with.I look forward to again working with your service department and once again talking Red Sox and the Stones with John.Comments:

jim t

Sep 30, 2010

Just want to say i have bought many cars over the years and William Mok made this the most painless process i have experienced!William was understanding to my needs and very helpful in all areas.I have already recommended him to friends for future purchases.

Richard57

Sep 25, 2010

MMy experience with Copeland Toyota has always been beyond measure in their customer service.I wish to thank Mr.WOK in his delligence to make a deal I was most comfortable with.I will most certainty reccomend Copeland toyota to all my friends .

ann leclair

Sep 21, 2010

I gave Copeland Toyota a 5 because it is a 5..my husband and I had a great experience after driving an hour and a half on 95 to get to Brockton....the car was found on the internet by our son who owns 4 Toyotas....our experience started at the Mobile station when we asked directions...one of your employees spoke up, waited for us and lead us into the building...every employee was polite and friendly...they are all a compliment to Copeland Toyota...

jlloyd

Sep 15, 2010

I've had my Toyoto Avalon for 11 years. I love my car and try to keep it in great working order. Strangers have told me what great shape it is in and that it looks like a new car.I service it at Copeland where I originally bought it. In 11 years, I have never been, so far, disappointed with their service or service people. Everyone, from the time you enter the service bay, is helpful, efficient, knowledgeable, relaxful, and friendly. It doesn't take all day to service my car - I like getting in and out in a timely fashion.

BradBos

Sep 10, 2010

I would like to thank Joe Avilla, George Khoury and Copeland Toyota again for providing actually a fantastic experience during the whole car buying process. Their professionalism, knowledge, respect and experience made the whole process easy and understandable without the normal "high pressure" sales that I/we normally expected during that time.I've purchased/leased a lot of vehicles (all different makes and models) in my years and assisted others in the process, but never (until now) have I actually enjoyed the overall process.I would certainly recommend Copeland and especially the staff I mentioned to anyone who wants a great auto/truck buying experience. Even some of the "other" Toyota dealerships were difficult to work with and acted as though I was a "bother" to their day.But Joe Avilla, George Khoury and Copeland Toyota are certainly by far the best to work with.HIGHLY RECOMMENDED!!!Brad Easton(a more than satisfied customer and in no way associated with dealer or above mentioned names)

Patricia E. Furtado

Sep 9, 2010

I was a very aggressive customer and the staff at Copeland Toyota went above and beyond. Tim McDermott answered all my questions from the first test drive down, through negotiations to the day a drove away in my new vehicle. Excellent knowledge and professionlism.

ledwith

Sep 2, 2010

Every trip to Copeland Toyota has been a good experience. The customer service is impeccable. The atmoshphere is very appealing and the employees are always pleasant and agreeable. I live in Mashpee, but travel to Brockton for Copeland Toyota. I recommend this dealership to my friends and family.Jan Ledwith

krick

Aug 30, 2010

I needed to get my Toyota Highlander serviced for a recall. Boch told me it would take most of the day. Copeland did it in 90 minutes, greeting me promptly, reviewed what they would be doing, and finished in 90 minutes. They were courteous and professional.

sbielagus

Aug 26, 2010

All employees were extremely courteous. Service was rapid, and I received good advice about what I should do, as well as what I should defer, in terms of care for my auto. My car has passed the 100K mark, and is beginning to be susceptible to numerous "old age" symptoms, so it really helped to have the Service consultant advise what I should do.

CharismaticAura

Aug 24, 2010

My experience at Copeland Toyota was great. This was my first new car I had ever purchased and Tony Petti helped me through it. The process was fast, easy and to the point. I was nervous about purchasing a car, and Tony helped answer all my questions and ease my fears on the car-buying experience. If any of my friends or family are ever in the market for a new Toyota I am definetly going to recommend Copeland, and Tony.Thank you!!!

bneal

Aug 13, 2010

I leased a vehicle and had the best experience with this dealership! There was no pressure in the sale. Everyone was very friendly, and completely helpful from beginning to end. I have already recommended this dealership!! I am looking forward to leasing another vehicle in 3 years!

rkratlian

Aug 10, 2010

We were in the market for a new family car in the same category as our Volvo XC70. After test driving various SUV's including the RAV4 and Highlander, we then noticed the Venza. This car matched our needs perfectly. We had visited Copeland once before and looked briefly at the Venza. We had leased a Corolla from them back in December and were very pleased with both the Sales and Service. Similar to other reviewers, we also checked out other dealerships and yes, they try to say and do many things to lock you into their price, but in the end, be very cautious. We ended up back at Copeland and since our Sales Person from December had left, we were referred to Joe Avilla. We were extremely pleased with his professionalism and his respect for our time. He cut through all of the "typical back and forth" nonsense and got us our price on the Venza and the trade-in for our XC70. Joe was a breath of fresh air when it comes to car sales. We also worked with Tony Fontes in the finance dept. As it turns out, Tony had also worked with us back in December on the Corolla deal. We used to be a 100% Volvo family and now we are 100% Toyota. We would highly recommend both Toyota cars and the Copeland dealership.

saltfly

Aug 8, 2010

I just purchased a 2010 Tacoma doublecab longbed[7/19/10].I had been looking for appx 8mos.on the internet and at local dealers[4].The local quotes were too high and/or not "on the lot".I spoke with Brian Dombrowski about a test drive and arrainged a time.I was introduced to Mike Masson[sales] and we discussed my wants and needs.Took a test trive and actually enjoyed talking with him as we drove.Absolutely no pressure to purchase.we came to a price and the deal was done.The current incentives were 3.9% or $750 cash back.I had to finance so it was the 3.9% incentive.Steve Buchanan met with me and we did the paperwork.I asked to pick up the vehicle 2 days later.No problem.When i came to pick up the vehicle Mike and Steve met me and evrything was"all set".Steve commented"I have good news for you".I found a local credit union offering the same financing[because of my great credit rating] as the Toyota incentive so we will be giving you the $750 and the 3.9% financing.They didn't have to do that and I would have never known.What can I say!!!! These folks are great.I live over 75 miles away and would drive there in a minute to buy from these folks.I got the lowest price and actually enjoyed the entire process.Thanks,Mike,Steve,Brian,and Ivan.

vikkib

Aug 6, 2010

Stan was great!! I shopped around for my Camry and Copeland by far was the best!! It was a great experience and I love my new car. One of the other "big" dealers in Massachusetts couldn't even come close to the deal I got. I would recommend Copeland Toyota to anyone!

suemo58

Aug 4, 2010

You sales staff is execellent! Your service department is a huge part of why I bought another car from Copeland. My 4 year old Prius has 142,000 on it so you know I am in often. Appointments are easy to get and waiting is comfortable. We gave the 06 Prius to my son so you will being seeing him as well.

sferrazza

Jul 22, 2010

My sales person was very friendly, knowlegeable and if he didn't have an answer he found out.This is not my sales persons fault, but I really do wish I could have gotten more for my car, but I did get more than another dealership offered me, but not as much as a toyota dealership in attleboro offered me for my car. But the difference in price on the vechicle being purchased made up for that.Rich, my sales person, was fantastic! My girlfriend is going to be looking for a new car in the next 12 months, and I am going to recommend she work with Rich at Copeland.

rcarey

Jul 16, 2010

I spent 10 months looking for a new Tacoma with a double cab and a Long bed. I knew what kind of truck I wanted, and as a young teacher not having a lot of money, I vigorously shopped for the best deal I could find. Not finding sufficient selection near my home around western Mass, I headed east to check out the big dealerships of Ira and Boch Toyota.Both of these despicable dealerships treat people like dirt, and will say anything just to get you through the door. They lie, cheat, and lie some more just to squeeze every buck out of you. In the case of Ira they quote me a price, an APR rate, and a price for my trade-in. I drove two hours from western mass, only to have them try and bait-and-switch me into a lease! I was so mad I could have spit blood!(read my Ira of Milford review for more details on that story). With this last defeat I was getting ready to hold off buying my new first car, buy used, and just prattle on in this miserable world. That afternoon, dad suggested I take a look at Copeland. We called them on the phone, and gave them what I could pay for a new truck. They made no promises, but told me honestly over the phone what they could do. We went down and met Ivan who was the sales manager we had talked to over the phone. And he had Joe Avilia show me the two trucks that fit the criteria of what I was looking for.Joe was an affable guy who was smart, funny, and charismatic. He listened keenly to what I was telling him (I was so used to repeating myself with salesmen that this was a tremendous relief), and he appreciated the work and consideration that my wife and I had put towards buying a new car. Seeing that we were still a few hundred dollars apart on price, he came up with a solution so ridiculously simple it was brilliant. With the deal in hand, I reminisced with him and Laura from finance about the horror stories I endured at the other dealerships. We all had a good laugh at the other guys expense, and I drove away happily in my brand new black Toyota Tacoma. The people at Copeland Toyota are awesome. And I will fondly remember the happy end to my quest for a new car, and will always recommend Joe Avilia to friends and family who are looking to buy a toyota.

dickeybj

Jul 15, 2010

People are very courteous and friendly. Quality of work is always correct and if and when anything is discovered, it is always discussed prior to doing any repair work. The facility is clean and the general environment is upbeat and friendy. I have been using Copeland for many years and will continue to do so in the future.

nwharrington1

Jul 13, 2010

From start to finish Copeland Toyota blew their competition away in every area of the sales process.Starting with the e pricing I received from Paul Tavares which was the lowest and his email pricing response was much clearer in terms of what was included in the price and what was not. In fact it was so good upon receiving it I emailed him to say I'd be by the next day for a test drive and if I liked the 2010 HIGHLANDER I'd buy it. So the next day I went for a test drive feeling pretty good about Copeland Toyota due to the previous day's experience which exceeded my expectations. Paul had William Mok a Sales Consultant work with me as we went for the test drive. During our ride William explained the many features of the HIGHLANDER and as we pulled back into the Copeland lot I told William I wanted to buy the vehicle.And that's when William started to put on a show for me with the way he multi-tasked me through the paperwork process to ensure I got the correct price along with financing, insurance, registration,sticker and a full tank of gas. He once again on behalf of Copeland exceeded my expectations which is hard to do and Copeland Toyota did it twice in less than 24 hours thereby leaving their competition in the dust.

kchin

Jul 8, 2010

Rich Trieber at Copeland Toyota was a pleasure to deal with on the purchase of my new Toyota Rav4 Ltd. He kept me informed on the available vehicle choices that met my requirements. His follow-ups are timely but not so frequent that it was bothersome. Since Rich was highly recommended by my neighbor who also purchased a vehicle from him, I made my best deal with Copeland without first having to visit the dealership. Thanks again Rich and Steve.

bbbfred

Jul 1, 2010

Great selection of trucks worked to get a fair price. Good service on past work done for me. Friendly sales people. It was very hot and humid over 90 I think I woke up and thought what a wonderfull day to purchace a new Toyota Truck which I do every 3 years. I would give Copeland Toyota AAA grade. I would give the person the boot that thinks you need a min of 250 characters to rate a car dealer Thanks Bruce Benner

tschnitzer

Jun 27, 2010

I purchased my Toyota Prius from Copeland Toyota because they gave me the best deal on the first phone call (without having to go to the dealership).I have serviced my Prius exclusively at Copeland Toyota because there service is always courteous, quick and a good deal.

happygolucky7

Jun 24, 2010

I was leaning towards buying a Tacoma. I compared 4 Toyota dealers 1) by internet (requested quotes) on New 4x4 Tacoma double cab to compare apples with apples. Then I visited the dealers who responded. Copeland was the first dealer to respond by email with the best price and offered the most pleasant car buying experience I have had in 20 years! Rich Trieber and the Copeland team made it hassle free and respected my time and placed no pressure on me. I was able to leave the dealer without buying so I could return later in the week with my wife. The place felt good and I returned with my wife to the same great experience. Rich removed my car buying headaches litelarly. We made an offer on a certified pre-owned Tacoma and we closed a win-win deal. When I picked-up the car later in the week, the dealer provided the same great level of customer car. I have been driving the truck for 3 months now and I am very satisfied. I am going to my first maintenance service next week and anticipate good service there too. Ill let you know.

wong139

Jun 24, 2010

William provided exceptional service and demonstrated much professionalism in explaining everything I needed to know about the Prius. Unlike other dealers I've been to who just tries to flaunt each feature of the car and get me to buy it as quickly as possible, William told me all the features the car has to offer and explained why it's a good choice to have them or why it's not really needed. I actually felt comfortable negotiating and talking with the guy.Overall, an A+ sales agent.

ellebynoe

Jun 11, 2010

I would definitely recommend Copeland Toyota to everyone I know. They were very patient with me throughout the whole process. I may have changed vehicles 3 different times before I got the one that was right for me. I didn't feel blown off like with other dealerships and salesmen. They worked with me from beginning to end and I am in a vehicle that I love and couldn't be happier. I commend them for their customer service, it was a truly genuine experience. TOP NOTCH GUYS!!! Big Thanks to Steve & Rich for putting up with me.

Lorenzo110

Jun 9, 2010

I have been a customer of Copeland Toyota for over twenty years and have had nothing but great experiences from them, be it a new purchase a used purchase or service on anyone of the two vehicles that I now own (both purchased from,Copeland Toyota). I have never had a problem with Copeland.

mdonovan9

Jun 8, 2010

My Camry is old and has high mileage, so service is important. I have been going to Copeland for about three years and the service is consistently good. I'll be in the market for a new car in the future and plan to talk with the people at Copeland.

papcorolla

Jun 5, 2010

I've always wanted a Toyota. I heard that Copland Toyota had excellent customer service, so I would check out their used inventory every so often online. I found a wonderful used car. Went to the dealership to look at and test drive this car. I was immediately and pleasantly greeted. It was slightly over my price range, but the salesman worked in some discounts and a payment plan that met my budget. Now I have a wonderful new/used car that I got at a quick and friendly pace. I am also satisfied that I know I will get this service every time I need routine maintenance done on my car and if anything goes wrong it will be taken care of properly. Thank You Copeland!

Ellen22

Jun 1, 2010

Nothing bad to say about this dealership. I originally sent out emails through the Toyota corporate website to several Toyota dealerships south of Boston (five to be exact). Four replied, one MAJOR dealership never even responded until weeks later after Toyota corporate asked me if they replied, so I didn't even bother "coming on down" to them. Copeland was one of the only dealerships to give me an honest, low, upfront price on the specific vehicle I requested. Many gave prices on another models, other colors, not the options I asked for, and some even added in EVERY discount available, that I wouldn't have even qualified for, to make the price look lower to get you in (active military, retired, new grad, you name it). I have continued to go to them for service which I have also been very happy with: fast, friendly, great comfortable waiting area, coffee, TVs, magazines, papers, snacks available. And I don't feel ripped off on the prices for service. Much better than Chrysler and Mercury dealerships I have dealt with in the past.--- CHECK OUT THE TOYOTA CREDIT CARD. Rewards points almost completely pay for scheduled service on the car... Serious bonus

Kellyg1098

May 20, 2010

Ivan was extremely patient and helpful with all my questions and concrns about leasing. When I went in to start the process they gave me a great deal on my 2003 Highlander that I had bought there as well. Bob Curry listened to my needs and got me in the right car for the right price!! thank you

wrongway

May 19, 2010

I already bought a new Tacoma from Copeland in 2005. We recently lost our 2003 Camry in an accident. I was amazed how much Toyotas hold their value when the Ins. check came in. When I found out our 2003 was totaled I called the dealer and asked Ivan about the current incentives. The next day Ivan called back and said I could get a free Lojack and 0% fin. for 3 years on a new 2011 Camry. When I arrived at the dealer Ivan was not working so they set me up with Franco Leonard. We picked out the car we liked went for a test drive and then sat down to make the deal. Franco is a great Sales Person, he went out of his way to help us. I figured I was in the invoice area when Max the manager got involved. All said and done we bought the Camry in about 30 minutes. We love our 2011 Spruce Mica Camry. Our 2003 Camry was hard to beat but this car does it. I ended up with a better deal then I planned. If you want a Toyota go to Copeland and see Franco. When you need service for your Toyota, ask for Charlie in the Service Dept. he always takes good care of me.

ronstuns

May 18, 2010

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usaf1125

May 18, 2010

Have been dealing with John McMullin at Copeland Toyota for 10 to 15 years, always friendly and helpful. Have always found the entire staff friendly and pleasant. This is just fill in, I could not submit my comments, reason given they to short. It really seems a little stupid that you ask for an opinion, and then tell the customer they have not said enough. I now have over 250 characters and can submit.

pespivack

May 11, 2010

my mom went with me and she decided to buy a new prius. As my car was being serviced I was looking around and decided to buy myself a new car. WE HAD A WONDERFUL EXPERIENCE. mY LAST CAR i bought at rt.44 toyota was a horrible experience so I decided to have my service done at copeland and it was a wonderful decision.I have dealt with many dealerships in my life and they are the best!

sbielagus

May 8, 2010

My Avalon has been experiencing minor squeaks and rough operation when I applied my brakes. I considered going to the dealer from whom I purchased my car, Boch Toyota of Norwood, but of late Boch had been quoting what I thought were large figures for common repairs, leading me to this site and to Copeland Toyota - Scion. I called Copeland and was told I could bring my car in within the hour, where I met immediately with Paul G. in the Service Department. The Copeland team found that my brakes were in fact OK, and that the rough ride was caused by third party brakes I'd had installed 50,000 mi ago. Paul gave me the option of repairing the brakes using Toyota parts, but told me I did not have a safety problem. I decided to defer any action on the brakes. My Avalon had another problem which I'd not yet had fixed due to cost. The "VSC" and "Check Engine" lights were on due to a faulty oxygen sensor, but Boch advised it would cost $2,000 to fix and I wanted to defer that expense as long as possible. I asked Paul to examine the problem and propose some solutions. Copeland found two TSB's (Service Bulletins) on the sensors and quoted both options: one would replace the sensor and a manifold, and would cost approximately $1500 (the same was $2,000 at Boch), while the second option, which I selected, replaced the faulty sensor with a new version of the original sensor, costing only $500! This was $1500 less than the quote from Boch. The total service time was only two hours. I'll be bringing both my Toyota's to Copeland for service.

Sharon Graves

Apr 30, 2010

This is our third purchase of a Camry in the past 10 years from Copeland Toyota.From the moment you step onto the lot you are greeted by a "no-pressure" employee which is a treat in intself. Rich Trieber was "our person" this time and he was extremely helpful and knowledgeable. He took us on our test drive with my husband at the wheel.Once we had decided on our new car we were brought into the dealership where we were met by Jay who remembered us from 6 years ago when we purchased our 2004 Camry. He greeted us by name. I was impressed!!And the dealership--a customer's dream! Absolutely gorgeous with so many wonderful amenities for customer comfort!!Quite simply, Copeland Toyota trys harder to please. I believe that is why they are successful and why I would refer my family and friends to them.

spiralgarden2

Apr 30, 2010

This is by far the best Dearlership I have ever been to. The staff was personable and honest, without being pushy. They really listened to what we needed and the price we could pay. Brian, Tony and Steve bent over backwards for us. You dont hear about that any more in this day and age. Needless to say they helped me out of a bad situation and came through with flying colors. If you need a Toyota. This is the place. They have honor and pride in what they do and for there fellow human.

giggleskas

Apr 25, 2010

My husband and I have bought 3 cars from Copeland Toyota in the last two years, including our recent purchase. Franco Leonard treats us with respect, and values our time by never giving us the "run around" that most dealerships are so famous for. I will continue to work with him, and only him, on future purchases and have already referred several people to him for their car needs. I really appreciate that he is honest, forth-coming with information, and genuinely wants us to walk away happy. And we have....three great experiences, and hopefully more to come in the future. Thank you Franco!

cmeine

Apr 23, 2010

I visited Copeland after a poor experience at a local Toyota dealership. I was impressed with the professionalism of the salesperson, Reggie, who was knowledgeable, friendly and listened to my needs carefully. I was prepared to have to bargain hard for the car I wanted, and was pleasantly surprised that the deal he offered included many extras at a price lower than the other dealership for the basic vehicle.My experience with having an oil change in their service area was equally positive. Copeland's repair shop is impeccable and they treat their customers well. If you need to wait, there is a super comfortable waiting area, though you may have competition for the massage recliners if you go at a busy time.Last but not least, when the negative press about Toyota came out months back, I had a personal 'live' call from my salesperson explaining how the recall would work, and provided his cell number if I had any immediate concerns. Within a week I received a recorded call from the dealership to reassure me and describe their steps in addressing customer concern. My car has been a joy to drive and my experience with Copeland has been first rate. I would make the drive to buy another car from them again.

salmonmaki

Apr 21, 2010

Copland Toyota was the first dealers to reply to my internet query (both email and phone call. The email reply from Paul provided an update on how my request was being handled and a link to dealerrater.com (great website! good info about dealers). The call I received was from email Brian to let me know that they received my request and wanted some basic information (trade, price range, options) and ask to know when I can come in. I was not sure yet on when I would be able to. No problem. Brian asked that I call him back and in the mean time he would look for a car that had the features I wanted. I got his email the next day with a quote for a car based on what we discussed. Brian called to follow up to see if I got his quote and asked if it would be something I would be interested in to come test drive. We discussed some other possibilities (new vs new) 2009 vs 2010, 0% financing, etc over the phone. I mentioned that I was going to try to visit Copeland over the but was not sure when or what day, he was ok with that. He just asked to give him a heads up so he can have a car ready for test drive.Brian was not at the dealer the day I visited but was promptly assisted by Ivan who put me with Steve. One of the things I like at Copeland is that they let you test drive without a salesperson in the car (not a lot of dealers do this) I was able to test drive 2 cars V6 and V4 (AWD) I was able to take my time and enjoyed the test drive. After the test drive Brian presented their offer. My test drive took longer than the the time I sat down with Brian to discuss numbers. There was no pressure HE asked that I put a hold on the car. I declined as I was visiting other dealers that day. He talked about the addition fees (doc, tax, title, prep, etc) and ask that I ask all the other dealers about their charges. The quote I received was one of the best out of several. I only wish that I could get the same discounts on the dealer installed accessories/options that were added. I gives you a better feeling that on the deal if you can get something at a deep cut or "thrown in" to beat a competitors price. I did have some additional questions that should have received a quicker response (without having to followup a few times via email) I dealt with Copeland via email mainly. Copeland was responsive. They returned my calls promptly and did not hassle me at any time. Maybe when I take delivery I could get a Hat, key chain or something? Anyway Copeland was a nice dealer (clean, nice service area, waiting area/amenities) the only think it lacked compared to other top rated dealers is the availability of free loaner cars as opposed to Toyota rentals. This would be a plus for me since Copeland is an hour away for me.

mkansr

Apr 12, 2010

This was my first visit to Copeland. I was looking for a black 2010 RAV 4. They had just what I was looking for and coming to an agreement on price went smoothly. No pressure to buy and no pressure to load up on options. Jason Pappas was great! He knew the product, navigated the paperwork and had the vehicle registered and ready for me to drive away 6 hours after I first walked in the door of the dealership! I gladly recommend Copeland Toyota!

kocon202

Mar 30, 2010

I have been with this dealership for over 20 years and have followed their service dept manager for over 25 years....dealership to dealership! Thank god he landed at Copeland Toyota and I've been their loyal customer and going on my 4th Toyota with them....I would NEVER go anywhere else. Their sales teams is the best; very friendly, good follow through....JASON PAPPAS IS AWESOME!!!

tdias1980

Mar 30, 2010

I had a great experience at Copeland. Everyone was really friendly and helpful. I will definately recommend them to a friend for the purchase of a toyota. I love my new car. My overall experience at Copeland was great. My husband purchased a Toyota at Boch and we felt that the the customer service was superior at Copeland then Boch.

binshariff

Mar 26, 2010

Well, I would like to take this opportunity to thank all those in one way or another gave us a warm welcome at Copeland Toyota Scion in Brockton. To start with Sameer, ( I don't know really if I have spell his name correctly, but he is a very honest guy and approachable person who knows how to deal with customers. In general I would be very ungreatful person if I won't mention Joe A Villa who spent alot of time with us in order to make sure he satify our needs. Joe is a very good example of people who I will always want to meet when I get at Copeland Toyota Scion at Brocton. Joe is a very extra ordinary guy in customers service. Not only he is very friendly person and never make you feel bored, but he is full of generousity,and best in attitude. Any time you call he is ready to help you out. Joe is one of the kind. He is like a treasure which needs to be well kept so that we can't lose it. He is an awsome guy in this kind business.Sincerely,Juma Hamad

dialh11

Mar 21, 2010

Every time we visited Copeland Toyota, someone was at the door to greet us. We visited several times to test drive a RAV4. When we were ready to purchase, Bob gave us some good advice about leasing. We were given a fair price on our trade in, a 2004 Nisaan Maxima. Bob made sure we understood how everything worked on our new vehicle and told us to call or come by if we had any questions. We were happy and satisfied with our experience. We do not like to feel pressured and felt our wishes and intelligence was respected.

SpectacularJax

Mar 20, 2010

My experience at Copeland Toyota was the absolute best I have ever had. As a young buyer, you often get taken for a ride, and dealers typically don't want to answer your thousands of questions, they just want to get you in a car, even if it doesn't financially make sense. Well not here, it all started with Brian who answered my internet inquiry super fast. I asked a question about a particular car, and I got my answer in just a couple of hours. He was very polite and helpful. With in a couple of days I made a trip down to the dealership where I met Brian , and he brought out Joe who would ended up being my dealer. It was nothing but good experiences from there. I had tons of questions about the process of trading in my Scion and financially what I could and could not afford, and he answered every single one, with no hesitation, and even when I wasn't clear on things he went over it until I understood. I went for a test drive in the car and just fell in love with it. From there Joe worked with me to get me into the car I wanted, and that he did. The process was so fast, it was incredible. I am used to waiting weeks for a car, and then having trouble once I get it, but not here. Later I met with Steve, which we went all the financial matter and paper work, and was very helpful. I highly recommend Copeland Toyota, I have dealt with other Toyota Dealerships and nothing can compare to this. Not to mention they do not hound you down to get a car, they let you make the decision on your own which I like NOT being hassled into buying a car I will regret later.

jhf

Mar 18, 2010

The whole expereience was fantastic. Everyone we encountered was helpful, knowledgeable and experienced. I have always had Toyotas and will reccomend them without reservation. I had previously worked with another dealership and had surrendered to the idea that it was a full day affair with a lot of back and forth with the various staff members. This was not my experience at all with Copeland Toyota! I was very clear with what I wanted/ did not want in a car, the extras, the color, etc. In less than 3 hours I was driving off the lot with a brand new car and am now a customer for life!

ashkel486

Mar 8, 2010

This was the most enjoyable car buying experience I have ever had. From the moment I walked in, the employees were nothing but helpful. Their prices were ~$600 BELOW what I was getting quoted at other dealership. And best of all, I picked up my new car 2 hours later! Talk about speedy service! I can't say enough good things about my experience at Copeland. I defnitely recommend you check them out.

avalon0808

Mar 8, 2010

My problem is not with this dealership. As a matter of fact, the service at the dealership is fabulous. My problem is with the manufacturer (Toyota)and issues w/ its line of automobiles that, in my humble opinion, will not be corrected until electrical issues are addressed. In the near future I will have to purchase a 2nd car and until I'm confident Toyota addresses the "true" problem(s), I will not buy another Toyota.

orangecrush08

Mar 7, 2010

We purchased an 08 Scion xd after talking with Steve and Joe. Steve was very knowledgeable about the car and its accessories, and Joe helped us to get the deal done as soon as possible. Steve also was great with helping us with trading in our previous vehicle (not from Copeland Toyota).Once we decided that we wanted to go for the car, Laura was great in explaining our financing and warranty options. We plan on going back to Copeland for our next vehicle purchase.

sponge21

Mar 4, 2010

Copeland Toyota was the first dealership I have visited that did not attempt the expected car salesman tactics. I went to a more typical dealership earlier for the same car because of their lower advertised price, and spent three hours haggling before I walked out in annoyance. Copeland matched the exact price I asked for, with only a few standard questions, and they expeditiously handled my trade-in, financing, and purchase. I drove off in my new car after a very straightforward and hassle-free two hours. My sales rep and the managers I met were highly professional and gave off an air of friendly intelligence.I went to Copeland on a recommendation, and left ready to pass on the same good recommendation.

Riba

Mar 3, 2010

This is our 5th Toyota that we have bought from Copeland. We have always received the best quality of service in every department we have worked with. We went from a Highlander to a Venzia and could not be more pleased. We have recommended Copeland to our family and friends.

andradeliquors

Mar 2, 2010

Sales Department was the best.Service Department was the worst. They were not friendly, communicative nor professional. They did not apply the coupon I had for the work done and they kept my coupon book. I own three other Toyota cars, I could have used the rest of the coupons on these cars.Thanks.

Bobmicmac

Mar 2, 2010

Copeland Toyota has sold and serviced my vehicles for almost twenty years and have always found them honest and friendly. They also try to do what is best for the customer and not for their pocket. There sales staff are always there when you need assistance but they are not "in your face".

Crallieri

Feb 26, 2010

Simply put it was the best car buying experience I have ever had. In the end I chose the 4Runner, and I could not be happier with my purchase. Todd and his staff were extremely friendly and professional from the firt moment through until I drove away. They were patient in listeninig to my needs and helped me select the right vehicle. The team worked diligently to search for the right vehicle for me (color, options etc), and found the perfect car. There was absolutely no pressure through the process, even though it would have been esier to push me into a vehicle they had on the lot that was missing just a few of my desired options. Lastly, I expect that when I get that level of service, I would be requried to pay more. I was pleaseantly surprised that the cost was the best I could have received from any surrrounding dealer. Net - Copeland Toyota is not the closest Toyota dealer to me, but it was certainly worth the extra miles I drove.Thank you to everyone at Copeland Toyota.

ajsbus

Feb 15, 2010

I have found the dealership to be very friendly and helpful at all times. Having bought my first new car forty years ago, I find Copeland Toyota a rarity. From my initial contact with them over a year ago and each contact since I have found that they strive to serve their customers and make the experience a plus.

cagon123

Feb 13, 2010

After checking this website recomendations on this dealer, I went to buy get a good deal on a toyota camry, but I got screw at the end. They always give a final number but when going to sign the paper they price goes up. Go figures. I don't recomend this dealer at all.

mrstroey

Feb 12, 2010

Copeland Toyota is the dealer to buy from! Got a price from Brian D. in the internet department & the price blew us away. Almost $1000 less than those "other dealers" right off the bat. Went in to test drive a Rav 4 Sport & met Steve who was very nice & low key. Not your typical "strong arm" salesman. The price included everything.....no extras like plates, registration, destination fees, etc... No hidden charges when it was time to write the check!! We walked away with the vehicle we wanted at a terrific price. Do yourself a favor & skip the "other dealers" that are trying every trick in the book to get you to buy a car. Buy from Copeland Toyota where you get full disclosure & really terrific people.

Bill Giordano

Jan 30, 2010

Engine light came on. My wife needs car for appointments with clients and must have a car she can rely on. She called Copeland Toyota right away; they gave her an appointment that same day and took care of problem that caused engine light to come on.Our experience with Copeland Toyota's service department has been consistently excellent with attentive and dependable personnel. We stopped buying our Toyotas from a dealer much closer to home because their service department was unattentive and undependable.

cornpone

Jan 29, 2010

Generally I find Copeland Toyota service department to give you the service you want or need, not extra services the dealer is trying to sell. Other dealers are constantly trying to push additional services on you, haven't had that experience at Copeland.

1986bobsgirl

Jan 28, 2010

I always bought my Toyotas and had them serviced at the Clair dealership in West Roxbury. Eventually I moved from West Roxbury to Bellingham, Mass. It is a distance of about 45 miles. I never had a problem with Clair. The service writers were pleasant and my 1989 Camry lasted thirteen years. I then bought a RAV4 from Clair and then traded it in for a newer model. Soon after I bought the second RAV4, Clair sold its dealership to Prime. I still continued with Prime but something had changed at the dealership. There were always new people at the service counter. I continued with Prime until one day I went in for regularly scheduled service and to have the tire pressure light reset (caused by Prime on a previous service visit). I thought all was fine until halfway home when the tire pressure light came back on. I called Prime and the man I spoke to was sympathetic and told me to come back the next day. Because of the distance, I told him it was an inconvenience for me to drive that distance again. I also told him I would not come back to Prime and since that time, I have been true to my word. One day while in Brockton, I saw a billboard advertising Copeland Toyota. I dropped in and the dealer fixed the tire pressure warning light without charge. I was impressed with Copeland and began to bring my RAV4 there to have it serviced. So far, I have been very satisfied with Copeland. Although Copeland in Brockton is probably farther away than Clair in West Roxbury, I continue to go to Copeland. So far they have met all my expectations of what good service should be.Now here is a story not related to the service I received at Copeland yesterday. Today I was driving to the veterinarian with a dog and a cat in the car. It was snowing a bit. As I turned left into the veterinarian's parking lot, a 22 year old boy in a Grand Prix wasn't watching what he was doing. He rear-ended my RAV4 and caused damage to the right rear pushing the bumper against the back tire. I was strapped in, the dog was strapped in, and the cat was in the very rear in a carrier. Luckily, I wasn't hurt, the dog and cat did not get hurt, and the driver of the Grand Prix and his passenger were not hurt. However, the Grand Prix's front end suffered substantial damage.As a side note, I am unhappy to hear of the acceleration problems drivers of certain Toyota models are having. I hope Toyota can resolve the problem and regain Toyota lovers' trust and bragging rights about Toyota's reliability.

kcheverie

Jan 28, 2010

I had a wonderful experience using Copeland. Ivan worked with me to find a lease and vehicle to fit my budget. Once in the door, Allan put me right at ease. He possesses the perfect blend of friendliness and professionalism. I never felt pressured once. I have and will continue to recommend Copeland to anyone I know looking to buy a car. Thanks for a great experience!

THELAROS

Jan 28, 2010

My husband and I would like everyone to know that; We had a GREAT EXPERIENCE DOING BUSINESS AT COPELAND TOYOTA. Laura was very professional and got all the paper work done with no stress at all for us. Tony Petti the sales person was extremely knowlegeable about the product he work with, and my husband really liked work with Tony because of his honesty, and because he gives you time and space to think about the deal, he does not tell you something because you want to hear, he tells you the way it is. And as a great sales person he is NOT breathing on your neck asking you ...we got deal??? Tony answered every single question we had about the Camry LE that we were buying. We left the store with a great feeling that we did a great deal.And we (girls) always like the fact that our husbands are happy when spending money on us...lolHusbands happy, wives happy even more.

Randylai

Jan 21, 2010

I would definitely rate the dealer and the services he provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new car. However, my dealer William Mok ensured that I understood each and every step regarding the paperwork. That being said, William made sure that the pricing and everything were suitable for me; as I am currently a college student with tons of debt already. When I was rating the friendliness section, it should have been Buddy instead because unlike other dealers I had been to which only care about selling cars, he cares about my safety and even taught me valuable experiences as a driver to ensure that I have a safe and an enjoyable time driving. My overall experience at this dealership gets a 5 out of 5 and I would definitely recommend this dealer as I am very satisfied with the car, the service, and the experience I received at Copeland Toyota.

mschofield

Jan 20, 2010

I have bought two cars from Copeland and have had service done too. They significantly beat Boch's price and were very fair and honest. Like any dealer they try to upsell you, but take no for an answer. The dealership is the best I have dealt with in the Boston area.

George Wyatt

Jan 15, 2010

Believe me I did tons of research before purchasing my new Venza. I probably contacted 10 Toyota dealers looking for prices and information. Copeland was by far the most honest and straight-forward of any of them. Max Reed was very helpful throughout the whole process, which orginally started with the cash for clunkers program. He gave honest answers to my questions and if he didn't know he told me so and would find the answers. I heard some "great stories" from some of Copeland's competitors. I would definitely recommend them to anybody. Actually I recommended them to my neighbor and he bought his car there too!!

Arthur B.

Jan 14, 2010

Excellent pleasant experience recently with salesman, William Mok leasing a new auto. He was very knowledgable, very professional and very very helpful throughout the entire process and was able to drive the new vehicle home as Copeland was very efficient in processing the paperwork right away.

RevMichael

Jan 12, 2010

I have been using Copeland for 5 years now, as of my last visit I will not use anyone else. The service has been great, I even had a time that the repair was s loose wire they did not charge me at all when then could have charged me for a light and replacement labor which I would have never questioned..... good and honest. Three cars I purchased and numerous people I have sent there.

John Gunning

Jan 6, 2010

Our 2008 Prius (purchased at Copeland) had a flat tire on New Years Day. I went to the website and saw that Copeland was open for service on Saturday the 2nd. I called in the morning to schedule the appointment. The service receptionist called over to parts to confirm that they had the tire in stock and gave me the price before she booked the appt. I showed up within 30 minutes of my call. Copeland took me right away (no wait). They were done with the repair and an oil change before I had a chance to finish my complimentary coffee! The waiting room was clean, spacious and very comfortable. I sat down and read the morning paper while watching the news. It was the most relaxing time of my day (I'm married with 4 kids). Thanks again. I would highly recommend Copeland Toyota.

lzeroual

Dec 30, 2009

from the Moment we came into the Showroom and did a test drive for the Sienna XLE AWD we felt very relaxed and never pressured and I have to say that this experience was pretty good and smooth and I wanted to say thank you to Franco Leonard for the outstanding Customer service and professionalism he showed us and I understand now why people choose Copeland Toyota over other dealers.I will most definitely recommend this dealership to friends and family.

roscarhen

Dec 28, 2009

I had been having my Toyota serviced at Copeland for a few years, and last year when I was in the market to buy a new Toyota I chose Copeland based on the great service experience. The service staff is friendly, and my car is serviced and returned to me at the time promised. Copeland is the BEST!

avalon0808

Dec 17, 2009

Absolutely! I enjoy the fact that they work with me on whatever issue(s) arrise without hesitation. In so doing, I leave the dealership after a service with a peace of mind that I'm in good hands and those hands not only care about my vehicle, they care about me.

jslyman

Dec 17, 2009

William was excellent. Always kept us informed andpaid excellent attention to detail, even noticed I hadforgotten to remove my Fastlane! Made sure that everything in the car was perfect and demonstrated ever gadget in the car.Steve was very efficient as our financial advisor and we just zipped through the process.Eeryone we worked with was very professional and friendly.

lspellman

Dec 17, 2009

I have been a Copeland Toyota customer for more than 20 years. I have purchased at least 6 cars there, 3 brand new. It's the only dealership I have dealt with during this time. I have all my service done at Copeland. I am a happy, satisfied customer.

Bertha Rainville

Dec 15, 2009

I was impressed by the friendliness of the personnel. It was nice to see the willingness of each sales person on the floor to answer the many questions I had. There was a feeling of comradmanship between each of them. I have purchased several new cars over my years and have yet to see the willingness and attention that I experienced at your dealership.

metman22

Dec 14, 2009

Very easy and accomodating to make appointments, friendly service personel, quick work as promised and quick checkout...Been going here for 3.5 years...Copeland has been terrific as always! Happy Holidays!P.S. Would like to see fewer solicitations though coming into my email...

brian li

Dec 12, 2009

We purchased a new 2010 Corolla from Copeland Toyota for my mother-in-law. It was by far the best car purchase experience. Brian Dombrowski (Internet sales) provided a competitive price, but importantly, he was just really honest and reasonable. We met with Joe from Sales. He didn't question the agreed email price and was really resourceful. Joe worked with the their service department and buffed out the scuff mark someone did to my mother-in-law's rental. She went from panicked to relieved. How cool to have someone do that for your in-law? He knows the area and told us where else we can return her Enterprise rental car, which saved us about an hour off our day. We then met Laura, the finance person, got a 0% rate on top of a great price, and surprisingly, she didn't use scare tactics to sell us on "must have" options. We went in around 3pm, and left with a new car around 6pm (with new plates, car cleaned, etc.). This experience was a surprise because it was so pleasant. They are not the biggest dealer, but certainly the better dealer. I recommended by brother recently, and would go back and recommend them again.

lentravers

Dec 12, 2009

excellent----professional, made buying a new Prius easy. We purchased our previous prius at another dealorship-----Copeland is a dealorship we can recomment to our family and friends.The car was ready when promised. Each member of the sales team was professional, courteous and friendly.

bjrowan

Dec 10, 2009

I have always been treated with respect and have no complaints. I was also driven to school when my car stopped on the way. They were also concerned for my welfare because it was freezing and I walked to the dealership. They insisted I call the next time and they would come to get me. People I told found it unusual ....but it is not for Copeland Toyota.

jeffk

Dec 10, 2009

I am alittle conserned with the work I had done on my 2007 Lexus ES350, Lexus told me that since I had a Toyota dealership do the work, if I had any future engine problems my warentee would not be honored by Lexus? Please note I purchased my Lexus at this dealership ( it only had 5K for miles) And I have done a lot of business with Copeland Toyota and I trust their service department. I wish I knew this before I had this repair. By the way the repair turned out to be an Oil Line that blew and had to be replaced. Again I like Copeland Toyota, and will continue to send business to them. Maybe Copeland could extend my current warrentee to put me at some comfort with my auto. Thanks.......Jeff jdkundiczatyahoo.com

queens11377

Dec 8, 2009

Excellenet service, knowledge of vehicles ( multiple models showed to me during my visit) and also follow up was precise even after i left the dealership. Copeland is the place to go for a new or used vehicle with an honest, intelligent sales team. thank you for helping me find my new vehicle !

annd

Dec 7, 2009

I have recommended Copeland to people in the past and will continue to do so. We have bought 4 cars from them and are very happy with their service.Their service hours are great for a working person and they are great about transportation. Having a 4Runner there is never anything wrong with it!

caitlindolan

Dec 7, 2009

The service staff was very helpful. They serviced my car quickly even though it looked like the dealership was busy that day. They addressed my concern about a slow leak in one of my tires and explained what was causing the leak. They also answered my question about the Camry recall due to the gas pedal and put me at ease regarding this concern. Great job!

dant01

Dec 7, 2009

Tony Petti was friendly, informative, and patient with my wife and me as we tested several models of the RAV4 and the Venza. He never put any pressure on us to buy, and knew we were shopping competitive car brands in addition to Toyota. When we made our decision, the price was quickly agreed to, including a fair offer for our trade-in. It took several weeks to find the 2009 RAV4 V6 AWD Ltd with the exact color and options we wanted, but Tony came through for us, and we were able to drive the new RAV on our vacation. We love our new RAV, and we recommend Copeland Toyota and Tony Petti to anyone who is in the market for a pleasant buying experience.

rmcnally

Dec 7, 2009

This was the fastest, easiest, most pleasant experience I have ever had buying a new car. I was very surprised to find that Copeland Toyota has a RMV office right on sight. I purchased my new Corrola on Sunday and was able to pick it up on Monday afternoon. All I needed to do was call my insurance agent Monday morning.

Srogers

Dec 6, 2009

My wife and I came in to just browse for a potential new truck; specifically the Toyota Highlander. Joe Avilla was there to greet us when we walked in. We sat down went over different models/year. The price was good, service was outstanding so it was a no brainier to purchase the Highlander. If we purchase another Toyota in the future I will be going back to visit Joe.

Garfield

Dec 5, 2009

Being a repeat sales customer, I naturally return to Copeland for all my service needs.John is always great - friendly, courteous and extremely knowledgeable.My car is ready on time, all my requests completed to perfection and spotless.It is a pleasure to come to Copeland for service and wait in their comfortable customer lounge.

mollrn

Dec 5, 2009

this dealership is pleasant & always on time & the people i deal with have been there for a long timeso i am familiar with them & them with me.My car is always done in the time they tell me it will be done.the show room is comfortable & they have caffee & snacks for you.if there is a problem they can not fix in a timely manner they offer me a rental for the day.

valbenoit74

Dec 5, 2009

We were always greated with a smile when we entered the dealership and dealt with respect. The dealership itself was clean and bright though it's children's room could use more toys with complete parts or things to do. They really worked with us to get the right price for our family. We did a clash for clunkers deal when we purchased our 2010 Corolla and even though the process was frustrating for everyone Copeland Toyota did their best to keep us updated and to help us through it.

LUCEY4

Nov 28, 2009

JOE WAS A NON PREASURE SALESMEN WHO WAS THE FIRST CAR SALESMEN WHO WOULD TALK TO ME ABOUT PRICE OF THE CAR BEFORE ASKING ME FOR ANY INFO OTHER THEN MY FIRST NAME.WHAT A BREATH OF FREASH AIR TO DEAL JOE AND THE WHOLE SALES TEAM.BETWEEN MEETING MY PRICE ON THE2010 COROLRA AND GIVING MY PRICE FOR TRADE IN ,THE BAD FEELING YOU ALLWAYS GET IN YOUR PIT OF YOUR STOMIC WHEN GOING IN TO DEALERSHIP TO DEAL WITH SALESMEN TO BUY A NEW CAR WHENT AWAY AS SOON AS YOU SAT DOWN AT JOES DESK. NO PRESURE SALES ,I DIDN'T KNOW IT EXSISTED!! THNX JOE AND EVERBODY AT COPELAND

Burbank302

Nov 24, 2009

I always enjoy coming to Copeland. Everyone is friendly, and the service is done as quickly, but as efficiently, as possible. I have developed a sense of confidence in the work that is done, plus in the service reps that greet me. John and all the others bend over backwards to accomodate me and my strange schedule. So, I give the Service Department my best AAA+++ due to friendliness, speed of service, honesty in pricing, and being able to stretch to make room for my weird schedule, especially when I needed to drop in without telephoning first (burned-out headlight).Also, when I'm waiting, there is always free coffee, comfortable seating, and great television. Also, I get to wander around to see what's for sale, and the Sale people are always friendly!All of this is why I have been coming back to Copeland for over 20 years.

usaf1125

Nov 24, 2009

Have been doing business with John McMullen for aprox. 15 years, always polite and helpful. Work is always excellent. Prices are high, but you pay for what you get.Why does the review need to be 250 characters minimun. If you need 250 so be it ???????????????????????????????????????????????????????????????????????????????

tfinny

Nov 1, 2009

This was the best car buying experience I have had to date. After sending an e-mail inquiry to the dealership about a used Sienna I received a very helpful e-mail from Brian Dombrowski listing the price, availability and features as well as financing specials on a new Sienna. After more research and talking with other dealerships we decided to buy new. Brian's interaction with me was always professional, respectful and informative. Since we had similar quotes from more than one dealership it came down to which dealership we wanted to do business with. After reading other reviews we decided to go to Copeland. We worked with Joe Avilla and Steve Hurley who were also very curtious, professional and friendly. No sales tricks or "how much do you want to pay" tactics. Laura Williams took care of the financial paperwork quickly and was also a pleasure to work with. Overall we were very pleased with our experience with Copeland Toyota and would recommend them to anyone in the market for a Toyota.

Cath

Oct 2, 2009

When I decided to take the leap and buy a new car to replace my 20 year old truck under the Cash for Clunkers program, I wanted to check out the Scion XB. I headed for Copeland for a look around. Once there, I was introduced to Sean Richards who got me right out for a test drive in an XB. I loved the car but wanted one with less options. We got the paperwork for the government all done and Sean took care of getting the car that had what I wanted and arranging for financing. Once we got the okay from Uncle Sam, Laura went over all the financing and the optional programs and Sean took charge of having my hand controls installed in accordance with the Toyota mobility program. Any time that I had questions, Sean always had answers and he always called me back. Finally, the big day arrived for me to pick up the car and everyone was so friendly and just as excited as I was about it. I love my car, I loved the service and I will recommend this dealer to anyone interested in a Toyota product. I'm thrilled to have done business with such a superior dealer.

linde1936

Sep 28, 2009

I was very well satisfied with Copeland. I was treated very fairly and with professionalism. Stan Morrill was great and answered all my questions I had concerning my new purchase. My experience with the Parts and Service department I found they treated me fairly. They conducted themselves in a professional manner and I was taken care of on a timely basis.

AEBShepley

Sep 2, 2009

I have had only good experiences with Copeland Toyota. I purchased my 2006 Corolla from them in 2006--and was impressed then with their efficiency and the respectful way everyone worked with me throughout the process. They described the possibilities available--and then listened to what I wanted to buy rather than simply what they wanted to sell. The sales person checked computer inventories throughout the Boston metro area and--even though I did not believe him and had to go to many (four) of the dealerships myself--he was entirely accurate in his assessment of what vehicles were available in the Boston metro region. Since then, the service has been impeccable (even though, as some of the service reps have pointed out, my car sports a very small Detroit Tiger sticker here in Red Sox nation!!!). It's a bit pricey, relative to independent mechanics--but the service needed is completed within the time frame described. In addition, they make it very easy to schedule service appointments, both by phone and on-line. One time, a service rep went out of her way--I did not request this service--to let me know that they could let me have a loaner vehicle while the service was being completed. I have recommended Copeland Toyota to everyone interested in purchasing a Toyota product.

Garfield

Sep 1, 2009

Copeland Toyota Scion is a professionally run dealership. The management is very capable in all phases beginning in the sales process, to finance, and wonderful service.Their pricing is extremely competitive in both sales and service.The facility is state of the art and immaculate--it is a pleasure to purchase and get service in such an appealing atmosphere from the finest personell.I am a repeat sales customer, Copeland does all my service and would not consider going anywhere else.Thank you Copeland and looking for many more years of satisfaction from your dealership.

tschnitzer

Jul 12, 2009

The service is always great at Copeland Toyota/Scion. The customer service representatives are always friendly and helpful. The prices are reasonable. I've always had my Prius serviced at Copeland Toyota/Scion. I purchased my Prius at Copeland Toyota/Scion over the phone - and the price was by far the lowest of any dealership I contacted.

mystery1

Jul 11, 2009

I was very pleased with my overall experience with Copeland Toyota. I would recommend it to anyone who is looking to purchase a new or used Toyota. I had called them and spoken with Steve Hurley looking for what they would give me for my trade after having a terrible experience with another dealership. He was able to check with their appraisers and give me a rough estimate of what they could give me for my trade, sign unseen. I went in, they had exactly what I had wanted, certified with low miles, they gave me more than what I had expected for my trade and also took money off of the vehicle I was purchasing. I was given the salesperson Sean to assist me. He was very pleasant and professional. I bought the vehicle with them. The overall process was done in about an hour, from test drive to paperwork. This is my second Toyota, and first I had purchased with them. When it comes time some day to by another Toyota, I will certainly head to Copeland again.

schuong

Jul 1, 2009

The salesman is great. He helpful person and he explain a lot things to me. Thank you William Mok..... I will see you "William" my next car trade-in someday.........My new car good. ..................................................................

sphillips001

Jun 28, 2009

Nothing else needs to be said about Copeland Toyota's Service Department. The service I received was extremely curtious and very professional. From the moment I pulled into the service bay to my payment for services rendered and departing, I was treated like family. In fact, I didn't even feel like a customer. And if you don't know it, that's a good thing. I beleive Toyota is an great vehicle, but every vehicle needs to be serviced. And it's the service that ultimately makes the driving experience enjoyable.

kimmholmes1

Jun 25, 2009

They meet me at the car and walk me through every step of the way. The waiting area is very comfortable and the car is ready when promised. Everyone is very friendly and helpful and answers all of my concerns and questions. Plus they have free coffee.

DaveTurner

Jun 22, 2009

my experience at Copeland Toyota Scion was terrific from the folks thats greet you when you drop off your vehicle to the person taking payment. They took the time to explain to me the issue with my vehicle and what was done to correct it. I felt the service was excellent and would and will bring my vehicle back anytime.

noodle1982

Jun 21, 2009

I've been to this dealership for service/repair on my Toyota a dozen times. Unlike other dealerships I've been to, at Copeland Toyota, I am always greeted immediately and there is always someone there to listen to my concerns. The wait time when my vehicle is being serviced/repaired is always reasonable. The staff is friendly and there are massage chairs in the waiting room!

cflaz

Jun 20, 2009

Since the day I purchased my car 5 years ago, every interaction I"ve had with Copeland has been great. From looking at the car, to financing, to a new owner session, to service where they accommodate your schedule and needs, Ihave been pleased. Everyone is exceptionally helpful, friendly and works hard. I recommend Copeland to everyone who mentions considering a car -- and when I start to think about purchasing a new car, staying with Copeland is one of the reason (in addition to reliability... but there are other manufacturers who also have a reliable product) that I think of staying with Toyota.... but if you don't continue to have a convertible, I'm not sure what I'll do. Anyway, Copeland provides a great experience.

tcho007

Jun 18, 2009

I would like to give a favorable rating because of their respect for a potential buyer, their courtesy, friendliness, and their willingness not to play hardball or games but offer a fair deal. Prior to my visit, I had an unpleasant visit to another dealer who played games about pricing of the car. The salesman recognized our intent and gave a tremendous effort to get the deal done. So I was quite satisfied with the whole buying experience. I would definitely recommend it and would consider returning to buy another Toyota or a Scion. Thanks

Maryanne55

Jun 16, 2009

The whole experience at Copeland Toyota was a very positive one for us. The friendliness of the staff was great. The salesperson we had, Arthur Lemieux, was very knowledgeable and helpful, answering all of our questions. He did not try to talk me into something I did not want and even suggested looking at pre-owned vehicle. He never resorted to high pressure tactics to make me feel pressured into a sale. I feel we got a good deal and was very pleased with the whole exprience. I would recommend this dealership to anyone interested in buying a car.

jbartol

Jun 15, 2009

Since purchasing our 2005 Toyota Highlander Limited NEW in 2005,we have relied on Copeland Toyota for all of our service needs. The staff is always friendly and of assistance whatever the need. I have found the service to be great and always on time. Overall I would Highly recommend this dealership.

klema

Jun 11, 2009

This is the third car that I have purchased from Copeland. I cannot say enough about the people there,from the sales department to the service departemnt. My overall experience whenever I go has alawys been positive and pleasant! I have and will continue to recommend Copland to my family and friends. In fact, some peole think I am nuts b/c I go to a "dealer" for maintance. I however, trust Copland and find the experience great! K. Lema

afiola

May 29, 2009

I like the fact that if I have a problem or question regarding my Toyota, I can call the service department, and its taken care of immediately. I also like that they treat you with respect, and listen to what you have to say. That is very important to the female customers.

dhyoung3

May 29, 2009

Franco Leonard helped me select and purchase my 2008 Highlander. He was extremely helpful when it came to pointing out the features that I had told him that I needed and wanted in a vehicle. He was most professional and never tried to pressure me into a vehicle that was more than I had in mind.Steve Buchanan explained all the financial issues for me and arranged the best plan for me. The profesional behavior of both men was most appreciated.

jleahy

May 29, 2009

I have never had a bad experience with Copeland. I always recommend them to my friends. We have now leased and / or pruchased 4-5 vehicles from them. Both my wife and I have all our service done at Copeland also as they are extrememely professional and the environment is very comfortable and welcoming.

rcgriffin

May 29, 2009

To be completely honest, this is the most professional, honesty, and friendly dealership I have came across. You dont need to worry about high pressure, or being ripped off, they dont play games and are up front about what a car is going to cost, and are willing to help you without conning you to get you into the door. I will 100% being recommending this dealership to anyone shopping for a Toyota.

indulgence

May 28, 2009

I have only used service once. It was because my car wouldn't start and had to be jumped from AAA. I brought the car to Copeland where the service technician (I don't know his name) greeted me at my car and and assured me he would get right on it. I also told him that when I picked up my new car it had to be jumped started. I was a very short time before he came back and told me that my battery had a dead cell and that he had replaced it. He was extremely courteous and helpful. It has been fine since. I have taken my car on a trip to Florida, from which I am now on my way home where I will require my first scheduled service i.e. oil change etc. and expect to have another positive experience.

Christine218

May 27, 2009

I thought that the service was good. I didn't put great because I feel that no matter how good of a job you do, there is always room to improve. I felt that the price was OK because $35 for an oil change on a Corolla seems excessive but I have no idea what any other place would charge.On a side note, I don't mind doing these surveys, however, 2 things: 1) This is probably the fifth one I have been asked to fill out since my oil change 2 months ago; 2) I don't think I should have to describe why I answered the way I did. This should be optional. If it is a requirement, there shouldn't be a character minimum. That seems a little excesive. I probably could have explained it in one sentence.

mhajjar

May 19, 2009

My son was looking for a used Toyota Tundra. After many phone conversations between Brian and my son, we decided to take the trip from New Hampshire to look at a new vehicle. I had preferred he look locally but went along for the ride. What a pleasant experience. Our sales person, Tim, was courteous, friendly and honest. We did not experience the high pressure sales pitch or the derogatory comments about other dealerships. We were treated with respect and all the employees we dealt with were professionals. I have recommended this dealership to people at work and tell them it is well worth the trip. My son is a very astute shopper and called and spoke to Brian many times. In all of his conversations not once did he try to get my son to make an unnecessary trip just to get him down. Brian was well versed in his inventory and was up front about what he had available. In September of '08 I purchased a vehicle from a local dealership. The experience was as stressful as the old days when you felt like the purchasing of a new car was a game being played between the salesman, the manager and the consumer. If I knew then what I know now I would have run down to Copeland to purchase my new car there. Thanks to all for a wonderful experience. I highly and enthusiastically recommend this dealership.

echaves

May 7, 2009

I purchased my van from Copeland about 2 yrs ago. Recently I had the windshield replaced at Payless (Warwick,RI). Soon after I experienced some serious electrical problems with my van. I'd taken it to several different places to find the problem. I was getting more and more frustrated because the alarm, day lights and fan would go on...and stay on until I disconnected the battery. Fortunately, I called Copeland Toyota and spoke with Dave MacCormick who (over the phone) put my mind at ease. After describing my situation...he agreed with my thought that it could possibly be related to the windshield not being sealed properly.I brought the van to Copeland, met Charlie Viera who reassured me that they would find the cause of the problems. I was given a rental from Copeland and I left. It was discovered water was pouring onto my junction box (whatever that is!)...causing the problems I was having. My car was at Copeland for 2 wks. The part was on back order. In that 2 wks. Charlie spoke with me almost daily....and sometimes more than 1 call per day. Dave MacCormick promised me they would get to the bottom on it.....and they did! Both he and Charlie kept me abreast of the status of my van. They both were very knowledgeable and professional making me feel as if I was the only customer they had.I think people in general, myself included, don't hesitate to complain when a service is not done properly. It's important to give praise when deserved. I cannot say thank you enough to both Charlie, Dave and all the others who worked on my van.With sincere appreciation,Elizabeth Chavesechaves0122atgmail.com

RichG

May 2, 2009

I had a fantastic experience when buying my 2009 Toyota Camry. I love this car. I dealt with Tony Petti and Steve Buchanan. Tony took the time to explain the features of the car. I did not feel pressured into buying the car. Tony took the time to show me the Camry Hybrid. Tony also gave me time to discuss my buying decision with my mom when I asked him to give me a few minutes. I felt that I got a good deal. The only things that should have been explained were the maintenance schedule and warranty. I definatly see my self recommending Copeland Toyota to people that I talk to about cars. I will also recommend that they see Tony. Tony is a pleasant person to deal with along with Steve.ThanksRich

jackie1113

Apr 12, 2009

The service departmant at Copleland Toyota is high quality. They are professional as well as friendly, which to me equals trust & total customer satisfaction. They think of the customer first.....won't sell you something you don't need. I would recommend Copeland Toyota for all your service needs.

Big Mac

Apr 8, 2009

I bought my new Camry from Copeland Toyota and I know that I got a good deal. This is my third Camry from them. The experience was awkward and uncomfortable but Im sure when Stephen gets back from Vacation I will get an explanation. (4 weeks in mexico! Lucky Dog!!) I was going to wait for him to get back but Dan explained Copeland works like a team and they take care of each other. It was reasurring to hear that because I have had a different view of what it must be like to work at a car dealership, let alone take vacation. Trust me when I say this you will get a great deal at Copeland, but pack a lunch and leave the kids at home and dont take any of it personal! But in the end the car is in my driveway not theirs and the price was unbeatable! So if you can handle some high pressure sales head to Copeland Toyota!

mishy

Apr 7, 2009

Love the dealership. Love the folks who work here either in sales or service. Have been coming here for years and will continue to do so as long as I need a car. I am always treated with the utmost courtesy and respect. Their prices are always lower than everyone else's. Can't say enough good things about Copeland Toyota.Susan Mish

dverbic

Apr 6, 2009

I had to return the following day regarding the 'tirepressure indicator' light came on again while I wastraveling on the highway. I returned the following dayand discovered a tire had split and was replaced underwarranty, because of the type of tire\vehicle combinationa 2nd tire was also replaced at no cost to me. Thewhole experience exceeded my expactations. Our Sienna has never been serviced anywhere but Copeland and we continue to be more than pleased with the our experience. When the time comes to purchaseanother vehicle Copeland will be at the top of the list.

gvallee

Apr 6, 2009

To whom it may concern, The Copeland representatives who worked with mywife and I on the purchase of the 2008 Camry are asfollows, Stan Morrill (sales) and Steven Buchanan(business). I need only say that having personnel likeStan and Steve are Copelands number one assets to a brightfuture. You should also be aware that thisis the second car that Ive purchased from Copeland inthe past five years and I must say that I was very happywith the first one. Ive also sent you at least threecustomers in the past five years due to my goodexperience with Copeland and I will send them more in the future given the chance. There are many dealerships and brands of vehicles to chose from today but I have to say that Toyota make a quality vehicle and Copeland is willing to sell and services for you like the day you bought it.Bottom line for a dealership take care of those who take care of you andyou will never fail!Thank You, George Vallee

jhorigan

Apr 6, 2009

I just brought a 2009, new, Yaris and I love it! Dan Staples is a wonderful, professional sales person.Copeland Toyota is terrific! I have bought at least five cars from them and they always give me the best price. I have often said I could sell toyota's .. I love them!

calishman

Apr 5, 2009

The reason why I rated this dealership the way I did because they deserve it. Purchasing my vehicle was the most hassle free experience of any of the other dealerships in the area. I have been purchasing my vehicles from this dealership since 1988 and I havn't regreted it yet.

bernicek37

Apr 4, 2009

We had visited 3 other Toyota dealers before going to Copeland, including McGee in Hanover where we had done business for YEARS!We were met with high pressure, high prices and "the deal is only good for today!"After a brief conversation at Copeland with RAY (assistant sales manager??) while we we were walking around looking at colors of cars,we returned to meet with Tony Petti. In a matter of minutes we were relaxed and laughing about our other experiences. Tony treated us with respect and professionalism.We had actually brought our car to Copeland for services in the past because of the location and great service, not to mention the great coffee! This time we decided to buy our previously leased car and lease a new car. Tony even found me an aloe green, my first choice of color! He led us down the path with warmth, sincerity and professionalism. When we picked up the car he went over all the details of how everything worked (even though it was our 5th Toyota) and made sure we had no questions. The car was also immaculate.Our financial person, Steve Buchanan was also VERY personable and knowledgeable. He facilitated our purchase and our lease with expertise making our confidence level quite high!What more can I say? We have told everyone about our experience and even offered to do a customer commercial for Copeland!Questions? call 781-341-4018Bernice Kohn

artgillis

Apr 3, 2009

We purchased our 2007 Camry hybrid from Copeland in September, 2006. It was the first Toyota we had ever bought. The purchase negotiations were practically nil because time was of the essence since the IRS tax credit ran out at the end of that month. Nevertheless, their sales people and their management accommodated us in every other way possible. Since then we have been bringing the car back for routine servicing and have enjoyed the same level of attention and good work.Arthur & Jane Gillis

mf

Apr 3, 2009

Always a good experience. indoor service facility is great. Everyone you deal with is friendly and informed. Prices are fair and the on-line appointment function is easy to use. The service estimates are easy to read and understandable. The owners of company are acessible.

smithstl

Apr 3, 2009

We have had some problems with another local Toyota dealership and decided to try out Copeland for our service needs due to a very bad experience at the other local dealer(they didn't tighten the OIL PLUG!!!! and it started to drain oil all over my driveway). We were very leary about going back to a dealership at all. The staff at Copeland was fantastic, very friendly and knowledgable. They answered all our questions and soothed our fears. The car was done well before the "delivery" time and it was perfect. ALL MY FUTURE NEEDS FOR BOTH OF MY TOYOTA VEHICLES WILL BE TAKEN TO COPELAND.

wmjoconnell

Mar 14, 2009

I had struck a significant pothole on Route 95 with my right front tire and was concerned about possible damage to tire in addition to the balance of the tire and possible front end damage.Service Dept. said that they checked it out completely and there were no signs of damage..

Donna Sabbag

Mar 13, 2009

The staff is friendly, informative, and values my time. They are always courteous and the work is done well and in a timely fashion. The salesman handled the sale without difficutly, answered all questions, was patient and demonstrated all features upon delivery.

nordiques

Mar 13, 2009

The sales process at Copeland Toyota was completely hassle-free. I was quickly able to find the exact Camry options and color I was looking for, and it was easy to agree on a fair and competitive price for the vehicle. The follow-up by the salesman on paperwork and registration details was also excellent.

wrongway

Mar 13, 2009

Very easy to buy from, went right down to invoice price, no problem. Service dept goes out of thier way to help you. Even if you didnt buy from them. Bought one toyota from Copeland and one from another dealer. The next one will come from Copeland again.

rjleong

Mar 8, 2009

Copeland Toyota gave the best real price in response to my email inquiries - no hidden extra fees, no use of rebates that I don't actually qualify for, everything literally in black and white. Tim is a straight shooter, very likeable, low pressure, knowledgeable, and got me a terrific deal on a 2009 Prius. If we lived closer I would have made the purchase here.

usaf1125

Mar 6, 2009

Have been dealing with Copeland for 20 plus years. Have dealt with John McMullen the service dept. for at least 15. Services is always fast and good. Have done business when buying with Todd Copeland ,he has always been fair and helpful. A nice group of people, looking forward to buying a new car shortly.

jpb

Feb 18, 2009

I have Dealt with other dealers and happened to find Copeland on this site. I needed a timing belt and decided to do the water pump as well. The service manager asked one of his techs if the pump was checked to see if it was leaking and if it even needed to be replaced. I have never experienced this. Usually, it goes like this..."Yeah you should get it done as well as this, this and this." They were the most inexpensive of the five dealers I called. They did not "recommend" any other items I should have fix. There was no pressure. They honored a competitors coupon discounting the final price by ten percent.I made the appointment, they fixed my car. The whole experience was concluded with a handshake and a "Have a good day.". Having dealt with terrible service I immediately wanted to point out good service. I will continue to bring my car here for service and will seriously consider Copeland when it is time to purchase a new car. Pleasant, professional people who apparently know that the customer still is important.

dislindas

Jan 26, 2009

Hello, A positive commentary regarding Copeland is a must. I just purchased a second vehicle from Copeland, equalling the positive experience of my first purchase there. Internet comparisons and pricing is , for me , the most efficient way to go when purchasing a car. Stephen Hurley e-mailed all itemized information about the car with no haggle pricing. Brian followed up nicely in Stephen's absesce. Compared to all other dealers' quotes, Copeland came out on top. When competitors sent me their on-line quotes, I copied and pasted Copeland's quote to ask if they could match or beat the price. Their response was "good luck,you got a great deal." Accompanying great pricing was the professionalism and no-pressure approach of the salespeople. My daughter and I worked with Tony Fontes,a nice guy who finalized the sale with a good deal. All the salespeople appeared like good guys; the managers are usually the ones to watch out for; however, they too were great as evidenced by Jay. See ya soon!

epretorius

Jan 26, 2009

I purchased my 2007 tacoma from Tony when he was at McGee. Tony is a stand-up guy and I trust him with the sale of a vehicle.Tony made my purchase of the 2009 double-cab tacoma a very re-assuring one that was soley my decision and a very easy one.One thing that may not be a bad idea with the new 2009 tacoma's is to explain the xm ready radio and on the tacomas, even my 2007 the FM antenna generally is loose and requires thread lock to keep it in place. I have found blogs regarding both items. I am not dissapointed at all and I am not complaining, just wanted to make these items known.ThanksEric

tsunako

Jan 26, 2009

What I liked the most about Copeland was that no one pushed me to buy. The selling price and all the break down of the cost was clearly presented to me via email at my first contact to the dearlership. And their quote was very competitive. When I arrived at the lot to take a test drive, they had all the information ready, no surprise nor number game going back and forth behind the wall. Everything was clear. Both my sales man and the finance advisor gave me enough time to search my finance options to choose. I ended up getting financed from them as they also offered a good rate in my favor. They blew all the negative images of car dealerships I had had in the past. Thank you Copeland for the most hassle-free and the best car purchase experience.

AEBShepley

Jan 24, 2009

It was the most efficient 50K service ever! I was in and out without delay--even after I tried to schedule an appointment on-line with the day and dates all mixed up. Laura pointed out the confusion by e-mail--and helped me straighten out my appointment issues with speed, accuracy and convenience for me....

edalston

Jan 19, 2009

On Saturday, 12/20/08 I inquired online about a Toyota Tacoma truck and had a response within the hour. As there was a snow storm on Sunday, 12/21/08 I was unable to get to the dealership, but called them first thing Monday morning. On Monday evening, 12/22/08 I drove my new 2009 Toyota Tacoma home!!! It doesn't get any better than that.

Rita Rosenthal

Jan 18, 2009

Both my husband and I took out cars in for service the same day. As promised my car (oil change and tire rotation) was completed in 45 minutes. My husband's car needed more work, but we were able to leave and return int he afternoon for his. Neither of us remember the person we worked with, but both were professional, and the work on both cars was great.The waiting area was much better than others we have been.

djgolds05

Jan 17, 2009

I enjoy spending my money at Copland Toyota. This dealer treats me like I am a king and they care very much to make me and my family comfortable in an otherwise stressful area of car shopping.At 53 years of age, I have bought many cars in my life. We did not always have computers, Edmonds.com, and Consumer Reports to help us car shop. As a matter of fact my rule was always get as close to 20% off the MSRP sticker. By the way, that was always on General Motors cars that I no longer buy since 2000. My first Toyota was a 2000 Avalon XLS. I only buy Toyotas now and would never consider another American car ever again. I do find Infinity cars very intriguing. I would recommend Copeland Toyota to everyone and I have as they work hard to satisfy their customers from A to Z. The owners are always there and the service dept. gets to know you on a personal basis. I like that!So Bravo to Copeland Toyota, they do a gr8 job!

ShelbyTC

Jan 5, 2009

My wife and I went to Copeland Toyota on 3 different occasions to purchase a "new demo" 4Runner and after being told that our offer couldn't possibly be accepted because they were "into" it for more money than we were offering, I told Connie and George that we would be going elsewhere and buy a brand new non-demo 4Runner. Connie inquired why we wouldn't buy it from them and I asked him why would we buy from Copeland when they wouldn't work with us on the previous 4Runner deal? We immediately left and went to Clair Toyota and as the wife was signing away on her brand new 4Runner, Connie called me to let me know that our offer was in fact accepted. Oops, too late, too bad so sad!I wouldn't reccomend Copeland Toyota for oil changes!

crazygka11

Dec 25, 2008

I thought Steve did a wonderful job selling me my new car. I enjoyed seeing and hearing what he thought. My family have previously bought a vehicle from him which is why I went back. He was very friendly and a pleasure to work with. I would reccommend him to anyone that I know who is in the market for a car.

bjrowan

Dec 23, 2008

Needed service to new car. Before I could ask about a rental it was at the door and being warmed up and at no charge. They went beyond fixing the problem to find why it happened and took care of that as well. Explanations were given in lay terms and everything was clearly explained.

rgf300

Dec 23, 2008

It was a pleasurable experience to buy a car at Copeland Toyota. There was no hard sell, people were friendly. Salesman was knowledgeable.Overall from beginning to when I picked up car a pleasant experience.I would recommend friends to come and shop at Copeland Toyota

jdamiano

Dec 22, 2008

We have been customers for many years and as a family have purchased eleven(11) Toyotas from Copeland. We currently have 4 Toyotas in our family.You are doing a lot of things exceptionally well. The staff,service and sales,have always tried their best to do the job required and gone "over and above" on many occasions.Five years ago we moved from Braintree to Hanover--- not convenient to Brockton and we continue to do all our service at Copeland and will purchase new cars this coming year,we hope. Thanks again to ALL and our wishes for a MERRY CHRISTMAS and a HAPPY, HEALTHY New Year ! The Damiano Family ( Claire,John,John 3'rd, )

acorreia

Dec 1, 2008

A rating of 10 in my book. Bought my 1st SUV in 2004 and had a great expirence, had total service with Copeland and never had a problem. Now i own two Toyota's and i will continue to buy from Copeland when my children need cars. I recommended friends to buy cars at copeland and they had the same expirence. what else can i say, Thank you Copeland!!!

dant01

Nov 30, 2008

My visit to Copeland Toyota was for the 10K service for my 2008 Highlander, which was completed quickly on a Saturday morning, and I was on my way. A couple days before my appointment, I emailed the parts department asking for the best price on all-weather floor mats for my Highlander. I received a quote on the mats from Mark, asked him to order the mats for me, and told him I when I would be at the dealership for my 10K service. While having my Highlander serviced, I picked up the mats from the Parts department. The parts manager on duty told what the retail price of the mats was, and I realized that Mark had quoted them to me at a good discount. Before having my car serviced, I also checked the price of 10K service at another dealership (the big one on Route 1). Copeland's price for 10K service was quite a bit less than the other dealership. Overall I am pleased with the cost of service, the cost of the mats, and the speedy appointment to have the service done.

NormanWorsham

Nov 29, 2008

Jason was very helpfull and applied no pressure during the sale. He was more than willing to answer our questions and to explain options, warranties and features untill we understood them. Dan Staples came and helped with paperwork and he was easy to work with. Then we had the pleasure of meeting Shahzad Shahad who handeled the the finances and final paperwork. He was very helpfull and we finished all the paperwork and were on our way. All in all it was a pleasant experience and the personel who delt with us were professional and polite and friendly. We would recommend this dealership to anyone.

TRACEYDEE33

Nov 29, 2008

We purchased 2 Toyota Yarises last year & have been extremely satisfied with all service visits at Copeland. We recently relocated to Providence (over an hour away) & regretted to schedule an oil change with local Fox Toyota. Upon arrival at Fox, seeing the dilapidated facility & unfriendly welcome reception, I immediately cancelled the appointment & walked out! I rescheduled with Copeland the next day & will NEVER return to Fox. The high-quality of red carpet service our family receives from Copeland is so important to us that we will continue to drive over an hour for all of our service & maintenance! I can only dream of the day Copeland purchases the Fox location & does a complete overhaul upgrade!

adamjknowles

Nov 28, 2008

I drive to Copeland from Quincy to get my car serviced because of the massage chairs and WiFi. I get to sit down, get some work done and get a massage while I wait for my car to be serviced. The customer service is ok and the quality of work is great! I also like that Copeland sends me coupons via email as incentive to continue coming back.

Anthony Medeiros

Nov 28, 2008

I was quite satisfied with my experience at Copeland Toyota. My care is still under warrenty and I needed my radio checked out, a new one was ordered and installed with no problem. I also had a tear in my back seat aphulstry. A professional was called in and the job was done quite to my satisfaciton and within a very reasonable amount of time and cost.

pdunn29

Nov 28, 2008

Excellant service by the both above named parties. Every thing I asked for was completed to my satifaction, which is always next to impossible to do. I will not hesitate to go there in future for any problems or to purchase a new vehicle. Thank you very much

satisfied

Nov 28, 2008

I don't usually use a dealership for repairs on my autos. However, I moved to MA about a year ago, I needed warrantee repair on my auto, and could find no dealership near my home to return calls or respond. I finally found Copeland Toyota via a TV commercial. Copeland Toyota is 1 hr from my home, but I thought I would give them a chance. They went above and beyond to help me. The warrantee work was completed within a week, I needed to wait for the part. This was such a good experience, I brought both my autos in for scheduled maintenance. The staff could not be friendlier, the work was completed in less time than predicted, and the price came in under my personal predictions. On a personal note, I also don't usually respond to requests like these for feedback, but I have been so pleased with this company, I would recommend them to anyone who asks.

maxparr

Nov 27, 2008

I traded-in a 2006 Toyota Avalon for a 2007 Toyota Rav4. Reason for trade-in, we needed more storage space and my wife had a SUV and liked being up higher. Sales person Steve Brennan was excellent, no pressure sale. I've bought many cars from Copeleand Toyota this was by far the best transaction.

Mebrenn

Nov 26, 2008

I am always very pleased with the level of service provided to me with my 2003 Camry! All of the associates are very helpful and friendly. I have recommended Copeland Toyota to family and friends. They are all very pleased with the service as well. Keep up the great work!!

saltbox1669

Nov 26, 2008

My visit to Copeland Toyota was excellent no problems. I was greeted promptly and service were explained and price. I also had a coupon for a discount. No problem. The waiting room had newspaper and very comfortable chair. They notify me when the car was done and was easily check out. Good Job

sprandall2

Nov 26, 2008

We have a Toyota dealership closer to our house than Copeland, but we went to Copeland instead. The reason is that Copeland has a good reputation and has been around for a long time. We have seen it grow in size and move from its previous location to a larger, newer building. That says a lot about a car dealership. Also, we did go to the Toyota dealership near our house and they were very aggressive, which we did not like.

Todd FJ

Nov 26, 2008

Overall, great experience. A good price, but you have to negotiate to get to where you want.ZERO financing was great.The vehicle was not ready on time after they had more than a day to get it ready. Great experience, I would go back to them.

jessekuhs

Nov 25, 2008

I purchased my Toyota Matrix at Copland Toyota just over a year ago. I have brought the car back for scheduled service since then. Every single time I have an quick and painless experience. The last time I brought it in I mentioned a noise I was hearing in the front end. Apparently it was an undocumented recall. They did not have the parts but later that week they called to get me in for service ASAP. I was able to rent a car for no cost while they corrected the problem, the car was ready when they said it would be, and it cost me $5 (for gas in the rental). I will keep going back!

joevella

Nov 25, 2008

This is my 3rd vehicle that I purchased from copeland toyota. And every time that I go back to copeland toyota it gets better and better. each and everone at copeland toyota treat you like one of the family. Not only that toyota vehicles are the best out there but you also have the best dealership. Joe Brockton,Ma

MikeFramingham

Nov 25, 2008

Ad on line at Copeland read as follows:2008 Sequoia Executive DemoWAS: $50,285NOW: $28,937YOU SAVE: $21,348 I reviewed the math as noted above and agreed it was correct and then I reviewed Copeland Toyota's rating at "Dealer Rater" and found that the rating was 4.7 so I felt somewhat comfortable that this was not a dealer scam. I took time out of my Sunday to drive down (little less than an hour) to the Copeland Toyota Dealership in Brockton and met with a pleasant fellow named Tony. I explained to Tony that I was there to see the online advertised Demo #82488 and gave him the printed information on the vehicle.He asked me to wait while he went to check on it and returned with the keys. We went to the car which had the same VIN number as the Copeland advertisement and took it out for a ride. I liked the vehicle very much and told Tony let's go back in and talk about arranging payment. I advised my expectation was to trade my excellent 2006 Dbl Cab Tundra 4x4 with 44,500 mile on it and finance the balance thru Toyota Financial Services. Tony went away and came back to advise there is a big $10, 000 error in the price advertised and the new sell price of this vehicle is $38,937 in spite of all the WAS, NOW and YOU SAVE numbers in the advertisement. I don't know why they didn't tell me that to begin withas it would have saved us both a lot of time. At that point all I had to say was I wasted my time coming down due to the false advertising and now I get to regret the fact for the next hour driving home. I got an email from Copeland Toyota the following day that saying essentially "sorry for the typo" Enjoy the Holiday. One would think a "Certified" dealer would be better at issuing adds then this example of Bait & Ops, Typo...But the manager did say they were receiving a lot of calls...This is why I have given this dealer a poor rating and would not waste my time with them again!The very best Toyota dealer I have dealer with and is well worth the drive no matter where you come from is Acton Toyota which in my opinion has earned it very high Dealer rating as noted at this site. You cannot find a better internet sales person than Steve Jensen at Acton Toyota.This is the dealership I intend to buy a Sequoia from this coming spring.

ajsbus

Nov 16, 2008

The Avalon is a pleasure to drive and Tony did a greatjob in assisting us in trying the different models andrepresenting the dealership.There was no pressure to buy now or buy this or any of the other stuff that has made me walk away from dealer showrooms.The treatment of all involved was friendly, excellent and relaxing.

Roland

Nov 16, 2008

The Service Rep. bent over backward, so to speak, to answer my questions and make me comfortable. The entrance/line up scheme for service works pefecctly. I inquired about the price for four new tires and the rep. was knowledgeable. What more can anyone want? R Rondeau

StanGosselin

Nov 16, 2008

I have purchased two of my four Toyotas at Copeland. My experience on the buying side has been great. The service is even better. They are quick, professional and courteous. The hours they are available fit my work schedule so that I am able to keep up with my service without disrupting my schedule. I am servicing all 4 of the Toyotas at Copeland.

cathyduford

Nov 15, 2008

I found Mr. Petti easy to talk to, considerate and knowledgable about the Rav4. He quickly started the process and listened to my needs in what I wanted in the car and got exactly what I asked for especially the color!! My last vehicle was from Toyota and i recommend them to my friends and family.

Gary W. Smothers

Nov 15, 2008

The reason I patronize Copeland Toyota is that from the first time I went there for service for a vehicle, I was impressed with their attitude of helpfulness and the superior quality of their work. They have always tried to do whatever I asked of them and do it well, and when I have had questions, they have answered them to my satisfaction. A great dealership.

obeyobie

Nov 15, 2008

Maria, is an excelennt sales person, kept in contact with us during and after completion of transaction. Follow up of service we received by management via e-mail, we considered a plus. Overall walking into the showplace is an enjoyable experience in itself.

Kathy Cram

Oct 22, 2008

I was starting on a trip; and my hood latch broke. I went to Copeland Toyota on the chance they had the part. I don't know if they had it or had to get it; but it was fixed within an hour; so I was able to start my driving trip that day. The price was reasonable too; as a gas station repairman told me how much the part cost, before I went to Copeland's.

EVPBSC

Oct 21, 2008

I found the salesman to be quite honest and helpful with the information he provided. They delivered the can when they promised at the agreed upon price. Tim explained the car's operation and reviewed all the pertinent information for operation and maintenance. The finance personnel obtained a lower finance rate for me than the one promised when I had made the purchase. My overall experience with sales, finance and maintenance has been excellent. I would purchase another vehicle at this dealership without hesitation. I would also recommend this dealer to my friends and family.

Chris Carroll

Oct 18, 2008

It was a grat experiece. Great people, Product and price point.I tell everyone how impressed I was.Dick May was not pushy. He answered questions and provided answers. the business agent was great. I would definetly return to Copeland. In fact Itell my neighbors friends and asociates they would benefit buying from Copeland.

Rod Rodrigues

Sep 29, 2008

My wife and I have owned 5 Toyotas over the years, my last Tacoma (98) had over 340k miles on it before I sold it! I have also convinced a number of my co-workers to buy Tacomas based on my success with mine.I had bought my previous Tacoma at North Attelboro Toyota, they were bought by Ernie Boch. I went to Boch South to look at purchasing my new Tacoma and the dealership did not have the same feel as it did back in 1998 and we had a similarliy bad experience there again in 2003 when we bought our Camry. So we tried Copeland! From day one I felt like I belonged there I was comfortable and the Sales people were friendly but not pushy and gave us the space we needed.I have ben going back for service and we intend to continue patronizing Copeland in the future!Keep up the good work!

alg42math

Sep 28, 2008

I have been very satisfied with the way my service needs have been taken care of. I find the prices somewhat high but not unreasonably so. The service writers are friendly, clearly explain needs, and willingly answer questions. I like the oil change bonus, buy 5 get one free. The coupons received in the mail are helpful too. I hope these things continue.

bill41

Sep 27, 2008

Service was well done. Qulity work completed in exc time. The price was good I used coupons were used with qut problems.The wait was short and comforable. Had coffee and watched tv.This is the best service I have ever experance. THANK YOU,fOR YOUR SERVICE. Bill Roberts

GEBELTS57

Sep 26, 2008

Although I purchased my 2003 Toyota Solara from another Toyota dealership, I have had a great experience with Copeland for all my servicing need for the past 5 years. You are treated as if you are a Copeland customer.When it's time for my next Toyota, it will be purchased from Copeland.

wingamajig

Sep 24, 2008

I wish I remembered the employee's name. He was very understanding of my needs, courteous and honest about the wait time. I felt like I was being treated as a valued customer instead of a sales opportunity. Every experience I have had at Copeland is a stark contrast to the time I have spent at Boch Toyota. I recommend the Toyota and Scion brand to friends and family and especially recommend Copeland as worth the trip to Brockton.

saltbox1669

Sep 23, 2008

I have had my Rav4 since 2005,when I brought it at Copeland toyota. It had 10,000 miles on it. I have driven it 65,000 miles with no problem. My service experience with them has been the best. They have made it a pleasure to get service at Copeland. They have sent email for Scheduled Maintenance and easy to get appointments

donyalaeb

Sep 22, 2008

This is my second purchase from Copeland. Tony was very knowledgable about the vehicle, very personable. He made sure that I understood everything about the truck before I left. Tony made this purchase very smooth and enjoyable. Even the finance was great. The woman is so friendly and nice. She even remembered me from my previous purchase. When I brought my truck in to have a remote start installed, Tony was right there in service with me. When I picked my truck up, again Tony was there to make sure I was completely satisfied. He is a great asset to Copeland Toyota.

powdelb

Sep 21, 2008

This is my 3rd car that I have bought from Copeland. My husband and I also get all of our service done there. I have also recommended Copeland to others. Matt was very knowledgable about the Corolla and not pushy at all. I will continue to buy cars there in the future.

vikuma

Sep 21, 2008

good dealership with friendly staff.The length taken for buying the car is little long, may it's how the process works. It can be improved little bit.Staff is very knowledgeable in car parts and usage.I will definitely recommend this to my friends.

mishy929

Sep 20, 2008

ALWAYS Good Service - never bring the car anywhere else for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past 20 years and will continue to do so in the future.

ravelli18

Sep 20, 2008

The only issue I have is that I brought my car back 3 times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would not resolve the problem because I had already done that myself (it was the first thing I thought of to do and explained that since my father had been a mechanic for over 50 years I knew to do that). The second time when I brought it back they determined it was something else (don't remember now) but again, I said I thought they were wrong. By now I had already laid out over $300. "The problem was they couldn't duplicate the problem." Finally when it was having the problem, I called from the road and let them someone listen to the noise it made and he determined what it was (which is what I said from the very beginning) but I won't pay the $800.00+ unless they rebate me the other two experiments! Unfortunately this dealership is the "good" dealership in the area. I believe this could have been resolved if they had checked what I asked them to check for the first time and not guessed.

dennisjm508

Sep 19, 2008

INSTANT Email Feedback ReportFor: Copeland Toyota Scion for customerCustomer Data Vehicle Data2008 Toyota Rav4Mileage: 4,709Service Date*: 9/4/2008Date of Purchase*: 2/28/2008VIN: JTMBK33V285052904RO#: TOCS120740RO Amount: $40.12AdvisorFinancial Advisor: Shahzad Shahab (656)Sales Rep: GreenblattService Advisor: JOHN M (340)* If Applicabledennisjm508atverizon.netMizdail, Dennisdennisjm508atverizon.net40 Wales StAbington, MA 02351H; 7819821702 W: 5085836875qnid: 649992066Customer ID: 55476Respond Date Feedback Question Customer Response9/6/2008 12:12:56PM EST When arriving for service, were you greeted promptly? Yes9/6/2008 12:12:56PM EST Was your vehicle ready by the original time promised? Yes9/6/2008 12:12:56PM EST Overall, how would you rate your Service Consultant? Excellent9/6/2008 12:12:56PM EST Were all of your service concerns corrected on this service visit? YesBased on this service visit, overall, how would you rate your experience at Copeland ExcellentToyota Scion?9/6/2008 12:12:56PM EST9/6/2008 12:12:56PM EST Comments. Fast and quick. Thank you.CONFIDENTIAL REPORTatutoRevenue - We do all the Work....You make all the Money!Page 1 of 1 9/6/2008

gmackintosh

Sep 19, 2008

I was very pleased with my initial contact with the dealership--Internet. On my first visit, I met with Sean Hershman(sales)and he was very professional, knowledgeable and had a non-pressure approach. I came back a second time to conduct multiple test drives and Sean could not have been more patient. I bought an Avalon.

gmeyer

Sep 19, 2008

The team provided great service, a fair price and excellent follow-up. When we encountered an unexpected problem with the vehicle they were prompt and helpful. I would recommend them to others looking for a Toyota and will go back to them with buture business.

rrsmith

Sep 3, 2008

After working with several other Toyota dealerships, I found Copeland to be extremely helpful. I did not enter the dealership with the intention of buying a car. The sales team did not pressure me into making a decision, but instead educated me on the features and options of the various models, allowing me to make an educated decision. After looking at several models, I decided to purchase a new Highlander. Copeland helped me with the financing, working with my bank who ultimately provided the loan. I feel I received a fair deal on my new car, and a great customer service experience from everyone at the dealership.

dmarce

Aug 28, 2008

8/22/2008 7:05:15AM EST When arriving for service, were you greeted promptly? Yes8/22/2008 7:05:15AM EST Was your vehicle ready by the original time promised? Yes8/22/2008 7:05:15AM EST Overall, how would you rate your Service Consultant? Excellent8/22/2008 7:05:15AM EST Were all of your service concerns corrected on this service visit? YesBased on this service visit, overall, how would you rate your experience at Copeland ExcellentToyota Scion?8/22/2008 7:05:15AM ESTI was pleased the service manager actually showed methe parts that needed to be replaced at this visit.8/22/2008 7:05:15AM EST Comments.CONFIDENTIAL

suv8

Aug 27, 2008

Since the day that I purchased my vehicle at Copeland Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The service specialists are professional and friendly. The technicians work in a timely fashion. If the situation is taking longer than originally was anticipated, the service specialists keep you informed of the progress being made and the reason for the delay. I also feel very comfortable asking questions and trust the answers that I have received. Dave MacCormick inspires one to have confidence in the service department and I trust that I am getting an honest opinion when I ask him a question. There are a few Toyota dealerships that would be closer for me to take my vehicle, but they do not inspire the trust that I have at Copeland. The service set up is second to none. With drive in service, the weather is never a problem. I am promptly greeted and my vehicle is "prepped" for service. The waiting area is spacious, welcoming and comfortable.

rick6550

Aug 22, 2008

My entire experience with Copeland has been very positive. Your staff are all courteous, knowledgeable, and very professional.Two people stand out from my perspective. Steve Brennan is a great salesman, and my first contact with your dealership (yours was the 14th dealership I had checked out).The other person is Nicole Rodriguez. She was very reassuring, and knowledgeable. I'm sure I was the 200th person she dealt with on the Tacoma buyback program, but it never felt that way. Both of these individuals deserve recognition.Rest assured that I will recommend Copeland Toyota to all my friends and family.

David Blocker

Aug 21, 2008

Excellent service and friendliness. Up front with all information. Answered all questions. No surprises at closing time. Took plenty of time with us, did not rush us, but when we were ready to move on the lease Tony and all other staff went out of their way to accomodate us.

bjrowan

Aug 11, 2008

My experience in purchasing the car was exceptional. Everything was clearly explained and no pressure was used. I have not used the service center as yet so I have not commented on it. I would highly recommend Mr. Fontes to anyone purchasing a Toyota product.

npaiva

Aug 11, 2008

I purchased a Toyota Solara from copeland and was happy with the quality of the vehicle. I made the purchase with a trade and was approaced with full disclosure. I was able to get into a Toyota with minimal impact on my current lifesytle and comfortable with the payments. My salesman was paul attardo and he was a very friendly and personable individual. He was clear and honest with me throughout the entire transaction. The financing portion of the sale went smoothly and I was comfortable with the terms of the loan. The finance manager was very informative and extremely professional. I was in the dealership for a relatively short period of time in comparison to previous experience at other dealerships. Normally im kept in the building and begin to feel as if Im being kidnapped by salesman. I did not feel this way at all and felt free to leave or change my mind at any time. I was not pushed to buy, it was a very positive environment. I would also like to applaud the dealership for creating comfortable service areas for both their customers and employees. I have seen the good, bad and the outright ugly and this is not even on the chart. I have to say that the service center at Copeland is the best I have ever seen. The climate controlled service area for the mechanics help ensure technical proficiency by keeping technicians comfortable. The service waiting area for customers is fantastic and provides alot of ammenities not normally offered for customers anywhere else. Massage chairs for customers? That in itself deserves award for excellence. If there isnt one for providing massage chairs then one should be made up for that reason alone.Thank You,NP

kcomber

Aug 4, 2008

I was greeted in a friendly and timely manner. The service was excellent and my helper, I believe his name was Joe, was very through in the paperwork. He caught an error in my order that saved not only unnecessary work from being done but money. I was treated very nicely by the dealers in the showroom while i waited. I was in and out within 45 min and the car runs much better. Joe Triple checked everything and gave me a rundown of all the work that was done that day. I had agreat experience at Copeland Toyota and I will be returning there next time I need a check up.Thank you so much.

aerhawaii

Aug 1, 2008

This was my first time buying a car on my own. I really had no idea what to look for or what I wanted the staff was so helpful and my entire car buying experience was stress free. I bought my very first car from Copeland and people even remembered me. I felt like a I was getting personalized service. Sean was so helpful- every car salesman should be like him. Keep up the good work!

Garfield

Jul 30, 2008

After deciding to purchase a Toyota, best in class, Copeland Toyota completes the buying experience. Being a repeat Copeland customer, the moment you step into their immaculate and well stocked state of the art facility, you know you are in the right place.The owners are always at the dealership, involved and active in all phases of the business. Their managers are very professional,competent and exemplify what management should be -- patient, caring and dedicated, from sales to finance, BDC, parts and service. The sales people take their time to assess your needs and work with management to offer you the most competitive pricing available.Service is tops -- when you enter the drive-in service lanes, you are promptly greeted and meet with your advisor for the finest service work.Also, Copeland's website is extremely easy to navigate, informative and well designed.Well, that sums it up, a very positive recommendation for Copeland Toyota from a 100% satisfied customer !!

deematts

Jul 24, 2008

As always, I had an extremely pleasant experience. The drive-in facility was easy to enter and exit. Everyone was extremely friendly and pleasant from the person who scheduled my service visit to the cashier. The work was done quickly while I waited. The waiting area was clean and spacious. The waiting area seating was comfortable where I read while occasionally glancing at the television. Refreshments were available if wanted. It seemed like the other people in the waiting area did not have long waits either.This facility was recommended by a co-worker. I have been coming to this dealership for about a year and one-half and would not hesitate to buy a car from here or have my car serviced here again.I have dealt with a few other people than Joe in service and all have been outstanding.

mermaid88185

Jul 24, 2008

The Copeland Toyota Service staff are always willing to listen to you, work with you, and help you along the way for any problems that you may have. They are courteous and polite and make you feel at ease as you get your car taken care of. They understand that is it not "just a car" but "your car" and make every effort to put you at ease and explain any and all service that they perform on your vehicle.

dlee88

Jul 21, 2008

Overall Excellent satifaction of the Sales, Friendliness, Experience, Customer Service, Price and Dealer Environment. I will recommended to family and friend of Copeland Toyota. Future, will continue buy Toyota brand. Overall Excellent satifaction of the Sales, Friendliness, Experience, Customer Service, Price and Dealer Environment. I will recommended to family and friend of Copeland Toyota. Future, will continue buy Toyota brand.

demerick60

Jul 17, 2008

I have been dealing with Copeland Toyota for about 10 years. I have purchased vehicles from them and have always had my vehicle serviced through them. I feel that they are up front and honest and do not get aggravated with me questioning certain repairs that are needed.

robmoriarty

Jul 16, 2008

I visited Copeland Toyota from Cape Cod, Massachusetts. There are many Toyota dealers on Cape Cod but the journey over the bridge to Copeland in Brockton was well worth it.The Tundra Specialist, Steve Brennen was knowledgeable, professional and very well organized. He answered all my questions without hesitation.Copeland Toyota is the level to which other Toyota dealers should aspire to be at today.They have me as a customer for life.

maryellenpnp

Jul 14, 2008

I had a very positive experience with Copeland Toyota. I especially appreciate the way the sales people were knowledgeable, helpful and not high pressure. My Camry was delivered expeditiously, was very clean, and the dealership took care of details like registration which made my life a lot easier. Everyone was very polite and helpful. I would certainlly recommend Copeland Toyota to anyone interested in purchasing a car.

murphsps

Jul 3, 2008

My experience at Copeland Toyota was excellent from start to finish. I had shopped around online ahead of time and Copeland Toyota was the most competitive pricing wise for the Sienna minivan. At the dealer, there were no pressure tactics or "let me check with my supervisor" type things where I have felt manipulated at other dealers. Alan, the salesperson, was extremely helpful and patient walking through various options for the Sienna including finding the best way for us to finance it. Laura, the business manager, was very helpful and made sure the insurance and other paperwork went smoothly so I could take the car home with me that day.I was treated with respect and each person I dealt with was highly professional and friendly. My wife loves her new car which fits our large family perfectly and fits our budget and current gas prices as well.

dmarce

Jun 26, 2008

I was given the opportunity to drive less expensive pre-certed models and was very pleased with my decision.Kim did not use "the pressure sales line"It is my hope that all salespersons male or female have the same motivation to make a customer feel as comfortable as Kim did.I never felt pressurred to make a "buy" ot to make her sale. The only issues I had was that the finance person who I can not remembr by name was not prepared in a timely fashion when I went to pick up my car.If I am ever in the market for another car I will certainly return to Copeland first.

kayecross

Jun 26, 2008

I love my new RAV4. It's is VERY comfortable with all kinds of bells and whistles like bluetooth enabled. Very economical with loads of room - I am 6'4"! Excellent experience buying a car at Copeland Toyota! Very laid bad, no pressure, great price, friendly staff. HIGHLY recommend this dealer over any other dealer - very easy to deal with from test drive to paperwork to pickup... they were very flexible and accommodated my busy work schedule. I am looking forward to my first service visit so I can say "Hi" to the crew.

sandscha

Jun 25, 2008

In June of 07 I had been in an automobile accident and my 06 Camry had been totaled,however I believe that the safety features of the car saved my life. My mind was set on getting another Toyota Camry,so I was shopping around when I came into Copeland Toyota Scion in Brockton. I was approached by one of the sales person and immediately felt comfortable talking with him. I explained my situation and what I was looking for and he showed me a White Camry that I took for a ride and I knew that this was exactly what I was looking for. The transaction and negotiation process went very smoothtly. No hassles or feelings of pressure to buy the car. Everyone at the dealership was very friendly and helpful. I would certainly recommend Copeland Toyota to my freinds and family and I just love my 07 Camry!

cthompson

Jun 24, 2008

oil change was fast. I asked to please check tire inflation because i was leaving the next day to NY. Found a nail in my tire and plugged it quickly. Could have been a disasterous road trip

erg801

Jun 24, 2008

I visited many Toyota dealerships throughout my buying experience and highly recommend Copeland Toyota of Brockton. It was the last dealership I visited in 2006 when buying my second Toyota and it was the first I visited in 2007 when buying my third. I live down the street from multiple Toyota dealerships and prefer driving to Brockton to have my Toyota serviced due to the outstanding experiences I have had there in the past couple of years.

jb2003

Jun 24, 2008

Copeland Toyota put me in the perfect car, instead of trying to sell me something I didn't need and/or couldn't afford. It was the first time anyone in my family has bought a Toyota. They helped me find a car that suited my needs (reliable, affordable, gas mileage, style, and interior space). We looked at and test drove a lot of different makes and models (Scion TC and XD, Corolla, Matrix, and Camry) together. I drove past a lot of other Toyota dealerships on my way to Brockton, because the service at Copeland Toyota was exceptional. I recommend them to anyone looking for a new or used car.

chogan

Jun 23, 2008

The brand Toyota basically sells itself; however, I've come to know and like the service department at Copeland Toyota for their honesty and the ability to get my car(s) serviced in a timely and convenient manner. This time was probably the easiest experience I have ever had to purchase my latest Toyota. The salesperson was not only friendly, he went out of his way to make sure I had to do very little to get this sale complete.I highly recommend anyone (and I have had someone go purchase a vehicle from Copeland)to go there for their new Toyota. You are treated and respected by the sales staff and service department.

melissa41170

Jun 23, 2008

The staff was very professional and curteous and they answered all of my questions in the quickest possible manner. They made sure I got the exact car I wanted!

ninaslcpa

Jun 23, 2008

We have bought many new (and a few used) cars over the past 40 years - Toyota, GM, Lexus - this was by far the best car-buying experience we have ever had. We found the vehicle we wanted on line (in Copeland's inventory), called to see if it was available and asked what the price would be - (ballpark) - we drove down, they honored the price they had quoted over the phone, and then gave us a fair value for our trade - they arranged the financing and we picked up the car a few days later. No false promises, no games, no gimmicks - just straightforward and a pleasure to deal with.PS - Love our new Sienna minivan - don't miss our Lexus RX 300 at all!!!

76777677

Jun 22, 2008

I moved to the south shore in 1989 and have been a customer since that time because I owned a Toyota. I have always been treated well and ease of purchasing new vehicles have met my needs, I have even brought my daughter to purchase one of her Toyotas here.

csull48

Jun 22, 2008

I purchased a 2007 Toyota Camry from Copeland Toyota in Brockton, MA. I was very happy with our sales person, Richard May. He was the kind of salesman that anyone would be very happy with. There was no pressure to sell us an automobile. He was very accommodating. He even took the time to come to my place of work and pick up the car to bring it to get an inspection sticker for us. I couldn't have asked for better service from a salesperson. He anwered all of our questions without hesitation. He even called two weeks later to see if we were happy with our new purchase. I will definitely recommend him and Copeland Toyota to anyone looking for another car.

bmw039

Jun 20, 2008

No pressure sales with intelligent conversation about the pro's and cons of each model I was considering. The salesperson's approach was to help me find a car that suited my needs not sell me or fast talk me - very refreshing. I had previously used their Service Deptartment and had very good experiences. Minor but only downside is they do not have walk-in oil changes but I can live with that inconvenience.

deematts

Jun 20, 2008

This is our 2nd experience with Copeland. The first time, a friend referred us here. The car was totalled in an accident. We returned a 2nd time and dealth with Stan. He was a pleasure to deal with, took time to show us the inventory, and was low pressure.We would defintely return to Copeland when we need to purchase another vehicle!

Janandonly

Jun 20, 2008

I was very unhappy after I purchased a RAV4 and Mike worked with me to find a vehicle that I would be happy with. He showed me just about every vehicle on the lot and when I picked one out he got me the best price for it.

mpersson

Jun 20, 2008

I like to BUY a car, not have a car SOLD to me. Copeland understands the difference. At NO time did I feel pressured or pushed towards any car or any option or purchase deal. Everyone I dealt with was pleasant and friendly and very accommodating. I would strongly recommend Copeland if you are interested in excellent service, fair prices and people who respect your intelligence and your wishes.

nahgiel21

Jun 20, 2008

I was a first time car buyer. Everything was going smoothly, I knew what I wanted and it was available. I bought the car in 2 hours. Everything was going well until it was time for the insurance. The salesman was able to get to the bottom of it. After 5 long hours dealing with the insurer, everything worked out. Overall, it was excellent service. Everyone was friendly and coopertive. I'm reccommending anyone looking at Toyotas to go to Copeland.

suzannesoucie

Jun 20, 2008

TO WHOM IT MAY CONCERN,I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE. THIS DEALERSHIP AND MOSTLY THE SALESPERSON,STEVE BRENNAN, WAS UNLIKE ANY OTHER DEALERSHIP WE HAD BEEN TO. AGAIN, I WOULD AND HAVE TOLD MANY OTHERS ABOUT COPELAND TOYOTA AND WOULD BE HAPPY TO GIVE OUR BUSINESS TO THEM AGAIN!THANK YOU,ARNIE & SUZANNE SOUCIE

Debpeye

Jun 7, 2008

We were highly impressed with this independent dealership. After being "burned" at a larger local dealership, dealing with the sales and financial staff at Copeland was pleasant and a breeze.The price was very competitive and actually better then the bigger dealership we dealt with. We were in and out of the dealership in a short amount of time. Their sales agents were upfront and honest about the vehicle and the pricing. It was the easiest process weve experienced in purchasing a vehicle. If youre unsure where you are in the process of buying a vehicle, just researching, etc., Copeland Toyota sales do not pressure you to buy or go forward in the sale process. That decision is yours to make as the buyer.This dealership is HIGHLY RECOMMENDED by this consumer. A++++

mjconnly

May 6, 2008

Just made my first visit to this dealer for a little service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns out my issue is referenced by a Technical Service Bulletin (TSB) (which some dealers won't admit unless you press the issue - this dealer told me right away) so I'm having a little warranty work done and parts had to be ordered. I cannot yet comment on their quality of work but their pricing on scheduled maintenance seems to be the best when I shopped around and compared.Will update with a second review once the work is done.

dnewcomb

Apr 7, 2008

This was by far the easiest process I could have expected from a car dealership. I was spoken to in a way that was respectful and not the typical upsell that I had expected. All my questions were answered and I was able to get in and out much faster than I had thought. I left comfortable with my purchase and the service I will receive in the future.

mel596

Mar 4, 2008

I bought a 2008 Camry SE. From the time I called the dealership Steve Hurley was very helpful and sent me a very detailed email with specs on the car and clear price I would pay. When I went into the dealership I decided on a white Camry with black interior. They only had gray interior instock. They told me they could have white with black there in two to three days and they delivered on their word. The day after I bought my Camry I came out of the mall and it had been sideswiped in the rear. I nearly cried. Not knowing what to do, I called Steve. He set up an immediate appointment at a body shop, arrainged a rental through Copeland and had my car fixed in three days. Awesome service. I highly recommend calling Steve Hurley, you won't regret it.

kirdav

Feb 29, 2008

My first experience with Copeland Toyota was less than positive. Even with a friendly staff and very reasonable prices there was a lack of the vital essentials of customer service. From the sales consultant to the finance specialist there was something missing from their customer service skills. Crucial missing components included straightforwardness and follow through. The sales consultant kept stringing me along then didnt even has the common courtesy of returning my telephone calls. The finance specialist assured me that my deposit would be refunded on Monday and now it is Friday and I still do not have my check. It amazes me that you go in on a Saturday and they require you to write a check for deposit and can cash it the next business day at their bank but its two weeks later and I still do not have my money. I seriously question the integrity of this dealership. I would definitely not recommend my family, friends or even strangers to purchase a vehicle from Copeland Toyota.

asheehan

Feb 20, 2008

My overall experience was great and we purchased two vehicles. During our process spent hours on research. Once we decided to switch from Chevy's to Toyota's we then began at looking at dealerships and pricing. We visited a few places for test-drives and then began to inquire for price quotes via the Internet. In some cases, dealers did not get back to us at all, but in most cases the prices were comparable, but Copeland's price quotes beat all the others, including Boch. Just as important as the price, Copeland was by far more responsive, providing accurate and detailed information, and truly showed that they wanted our business. Some places we went to we felt like we were doing them a favor by being there, and were provided with insulting trade in values. At Copeland, they treated us with respect and provided competitive price quotes, as opposed to starting low with the trade in value hoping we didn't know what our trades were worth, which is what some dealerships tried. Several co-workers of mine also recommended Copeland. The rating of 4 for quality was because the paperwork/financing process was somewhat rushed. Part of that was due to the fact that is was late on Presidents day, but it made us feel like we could have missed something if we weren't paying attention. I also had to ask about the 4.9% rate after being told it would be 6.25%. The Finance Manager either didn't know about the program or was trying to get me to accept a higher rate.

mdriscoll

Feb 11, 2008

I looked high and low for as new car and visited numerous dealerships. Copeland Toyota had exactly what I wanted. I drove home new Forerunner hours after I walked in the door. I'm not sure if it was the ambiance, the knowlegable salesman or the inventory that made such postitve impresson on me. Of all the new cars I have purchased no experience matchs what I found at Copeland Toyota. I will refer all people here in the future.

ToyotaOwner2008

Jan 23, 2008

I went to a lot of dealerships and wish I had just went straight to Copeland. They were very sincere and asked a lot of questions to try to help me with my purchase. I didnt feel pressured like I did at the others. It was nice to spend this kind of money and not have to fight with managers and play games. The dealership is awesome! While we were waiting for the Van to be cleaned our salesman Mike Murphy reccomended we sit in the massage chairs. They managed to let us take it home the same day and even had a cafe so we could eat lunch. I have three daughters and will look forward to servicing there because I can bring my laptop and surf the web while the kids play in the playroom. Im glad I bought my van thaere and reccomend you do too!

jessekuhs

Sep 23, 2007

I first emailed the dealership to find out what they could quote me on the price of a new Matrix. I received a prompt response from Melanie and a follow-up call the next morning by Andrew. I went to the dealership first thing on a Friday morning knowing pretty much what I wanted. I hopped out of my car and wandered over to where there were several Matrices (Matrixes??). Not long after, Tony came out to see if I needed any help. He was not pushy, he asked me if I knew what I was looking for. We went in, got keys, and went for a test drive. 2 hours after arriving on the lot, I emerged the proud owner of an 2008 Matrix XR and so far I LOVE it. The transaction was pretty easy. I would definitely recommend buying a Toyota from Copeland Toyota in Brockton, MA. Hopefully the Service Dept is just as pleasant to work with!

Kelanie1925

Sep 18, 2007

I went to this Copeland Toyota Sept 15, 2007 in an attempt to purchase a 2006 4Runner. Everything went extremely well until it came to price, they wouldn't give me one until they knew about my trade. We explained what we expected for a trade, not a penny less as they refused to give us an exact selling price for their vehicle. They had the nerve to offer us LESS than what we owed and then they had the nerve to tell me that it's not that much money. So I then wicked lowballed their asking price and told them Hey, it's not that much money. They lost a guarenteed CASH money sale. I won't be back!!

Merimcla

Aug 30, 2007

We have not so great credit and had a yucky corolla with many problems on it for a trade in. The minute we met Shaun we felt at ease. He wasn't pushy at all and went for WHAT WE WANTED:) We shopped around for 48 hours and got mediocre service and horrible service and got STELLAR service from Copeland. The woman Maura was also a pleasure to deal with as our 2 year old was (stinky in his diaper) and also antsy to go home. She worked with us separately even though it was minutes to closing order for us to keep our son occupied in their well kept and sanitary play area.We went in and said this is what we want and we got it. Everywhere else we got "Sorry not with your credit" and then they used that as an excuse to try ad sell us a Ford even though we were specifically not wanting it.The cleaning crew for the car was off because we were there later and are sale's rep was out windexing everything and making sure everything was perfect!I wish more people would review their experience because these guys are exceptional AND they aren't bigheaded!Go to COPELAND IN BROCKTON

erinsmith

Aug 25, 2007

I, as a girl, went with two guys to buy my new 2008 Corolla. This is the first new car for me, but not the first time dealing with a dealership, I went in on the defensive with a plan of action concocted before even walking through the door. Yes, we had to play the "game" or do the dance, however you want to say it. And yes, the sales associate asked numerous times for the amount I could put down, etc. so she knew how much she had to come down to make my desired payment. But, three hours were well worth it and I walked away satisfied. Buying a car is not supposed to be easy or fun if you're on a budget (as many are). As long as you are prepared to stand your ground and do a little negotiating Copeland Toyota will not dissapoint you. Just remember, it's only a game.

beldar

May 28, 2007

I went to Copeland Toyota and saw a car I liked the sticker price on the car was 11995k I left and said I will think about it. I got approved for the loan at a local credit union and made and offer of 10995.00 I was told the car sticker price was 12,995 and they would take 11995.00 when sitting down with the salesperson and working out figures I asked to take the worksheet and was told I could not have the worksheet I find Copeland marks up to mark down. Don't give your phone# they called me over 100 times

FastCamry

May 16, 2007

I bought a Camry LE V6 and love it. They gave me the best price for my old Altima and gave me a great price on the new car. I never once felt like I was getting taken. They even showed me the difference between the Hybrid Camry and the V6 Camry. I drive the highway a lot so I went for the V6 to get the power needed to drive on our highways. Thank you to all...

unsatisfied1234

Apr 9, 2007

I wasted three hours and was given a price which was thousands lower than the blue book for my trade-in vehicle. The managers were a bit shady. I felt like I was on let's make a deal. They quoted me a reasonable price on the Tacoma(by phone) I was looking for, but then counter productively took the offer down with the low price for my trade-in. I think I was given the low price to get me to come to the dealership.They continuously asked what would it take for me to buy the vehicle. I answered,"a fair, lower price." they state that they needed me to tell them what I wanted to pay for the car. That's when I told them that I was not there to play games and left, unhappy and tired of waiting for a managers reply. I thought "they" were responsible to give you a price for the vehicle. If car dealers would give a fair price when you asked for a price, more people would have respect for dealerships. They play games and give you high prices at first and then go lower as you get closer to leaving the dealership.(wtf are they thinking???) It's the only time in my life when I don't enjoy buying something because you never know when you are getting a good deal. They are so untrustworthy!!! If the poor person goes in and doesn't ask for a lower price they really get the shaft! The sales person was very kind and considerate but, had no clout whatsoever. He was just a representative of the manager not a sales person. He may as well have been sweeping the floor. Well, I decided to keep my older vehicle and never return to Copeland Toyota unless I want to feel like I am on Let's Make a Deal!!!

jamesreale

Mar 27, 2007

I had negotiated a price for a new Toyota, and made a deposit for the lease of the car. I live in NH and made clear the distance I would have to travel to complete the deal, requesting an expeditious completion once I arrived. I arrived to find that I could not complete the deal because I didn't bring a temp NH license plate. I left with the understanding I could complete on next visit. I called the following day to make sure the deal could be completed if I brought the plates. I was told the deal could be completed but, when I was half way there I was told that the "finance guy" was not available on Sunday and I could not get the car. I called another dealer (in MA) and he matched the price, and delivered the car to me at my home the following day.Copeland should have a simple process for out of state sales (as most dealers do) and make the sale simple and painless (as the dealer I ultimately purchased from did) It seemed as if they had never sold a car to someone out of state before.

mjw1948

Jan 25, 2007

After running away from Boch, ended up purchasing a Highlander from Copeland. An excellent price was quoted over the Internet so there was no negotiation. The vehicle was delivered flawlessly the nest day. About the only negatives I can talk about is that they really pushed a lease versus a purchase and the Business Manager was "ok" but not great. I recommend this dealership but do your negotiation over the Internet usuing a servive like Edmunds so you know your price and vehicle before you walk in.

Ahamil

May 24, 2005

Copeland Toyota of Brockton is the Ultimate Example of How to Build Customer Loyalty. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very knowledgeable about car repairs. When leaving the car, you can drive the car up to an automatic door which opens and the car is left at the door of the service dept.<br>The building is only a few months old. It has a state of the art waiting room. It has an atrium lounge, with upholstered leather chairs. Soon there will be a Cafe. Included are: A toy and TV Room for the children, a business - office room for laptops and any desk work customers may need to do, magazines, and newspapers. There is no loud paging on intercoms. The sales people look very professional in suits and are well groomed. <br>There are 4-5 people at desks to start the paperwork. Their system seems very efficient, which results in quick service.<br>When calling the Dealer on the telephone, you actually speak to a live person.<br>They have definitely paid attention to detail and found the secrets of making a customer feel that going to have their car repaired will be a positive ( And would you believe an enjoyable!!!! ) experience.<br>I was very satisfied with Copeland Toyota. I have never dealt with any company that has excelled in treating the customer in such a friendly and courteous manner.

cdrowne

Dec 28, 2004

I was looking for a Camry as a trade in for my 92 Volvo. Jay showed my a 95 Camry and I bought it in the spot. Jay was great. No presure, gave me a good trade in for a 12 year old car. Had a couple of issues with the car and they were fixed with no problem. They even replaced the rear window when I noticed the rear defrost was not working. Very good service. The only small issue I have is that they charged me $36 within the warranty period for a rear brake noise. I paid it with no fuss since they honor their work. I would highly recommend them.

Stoughtondude

Dec 28, 2004

I purchased a used highlander at Copeland Toyota three months ago. My sales person was very honest and understanding of my situation. They treated me as though I was there most important customer. I went to three other dealers and all three were trying to give me four thousand dollars less for my car. I would reccomend any and everyone to go to Copeland if they want to buy a car or truck. He was very nice.