Used Cars for Sale at Cortese Auto Group in Rochester, NY

jrwolfram

May 25, 2016

I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the service department the Ford TSB that covered the issue I was having with my rear end. I get a call that they could not reproduce the problem but they found that I had a rear pinion leak and a front left inner tie rod that was loose. I decided to wait to fix the problem because the price quoted was high, I brought the truck to my mechanic yesterday and he looked at it and even showed me that the inner tie rod isn't loose and nothing is wrong with it but instead the spring on my shock was broken, as well he was able to reproduce the problem with the rear end right away. I called and spoke with the service manager Keith and he basically just said that the $107 I paid for diagnosing the problem was only for the rear end, and if his tech said that the tie rod was loose then it was. So if I would of went ahead and had them fix my truck I would of paid for them to fix something that wasn't broken and my strut would of still been broken. And to be clear the strut is very clearly broken and has rust around the break so it isn't freshly broken. And on top of it it took me three phones calls to speak to the service manager as he never called me back! I will never bring any of my vehicles to them again!

Christine Hall

May 19, 2016

I came in not knowing exactly what I could do. They thought outside the box with me and help me get a great deal. Samantha was amazing, as was Rocco in finance. They worked as a team and made it all come together. Great experience.

Bgrippi

May 2, 2016

My saleswoman was by far the greatest and sweetest one out there. Not only did she know an extensive amount about cars but she also put me under no pressure while choosing my future vehicle. I will never go to anyone else. Thank you so much.

1719Bd5455

Apr 27, 2016

I knew what I wanted when I drove in to the dealership, and within 4 hours I drove out with my new jeep, did not have to return the next day. Loved the quick turn around and service

Yvonne

Apr 1, 2016

Chris Dunkleberger went out of his way to help me purchase my 2016 Jeep Renegade Latitude! I had inquired with two other local dealers, but Cortese was the best deal and best staff. It was definitely the easiest, most straightforward vehicle purchase I have ever made with no pressure and no sales games. I believe that says a lot. Thank you Chris and Cortese.

Michael

Mar 31, 2016

Having bought many cars -- both new and pre-owned -- from many local dealers, I have seen all kinds (though in fairness, we are fortunate to have generally excellent car dealers in this area). This was my first time working with Cortese and the experience was outstanding. Our salesperson, Anna, was wonderful. We learned that she has worked for Cortese for more than 20 years, and that is testament to both her great service and professionalism, and the quality of the Cortese company.The pre-owned Jeep we bought as our son's first vehicle is beautiful -- like new -- and was very competitively priced compared to any identical vehicle we looked at. I have no doubt that we got a fair deal for an immaculate car. The process was fast and completely pleasant, and Anna even came in on her day off -- right before leaving for vacation, no less -- to personally hand over the keys.We're extremely satisfied (and I am obsessively picky about customer service), and would absolutely buy from Cortese again.

Bethany Matsko

Mar 26, 2016

I worked with Chris Dunkleberger at Cortese to purchase my 2016 Jeep Cherokee and he was wonderful! He made sure to listen to what I wanted in my new vehicle and even tried to show me ways I could get the most for my money without overselling me anything! He was very informative and was able to answer all of my questions. Thanks Chris!

Stephen1234

Mar 26, 2016

Burt Lyon Went above my expectations of what a salesman does. Not only Did he still have the 2009 Ford Taurus but He let me ride with him around the block. I was so impressed I decided to buy the car. The next thing was filling out the paper work to buy the car. Believe it or not I looked at a Black Ford Five Hundred at another dealership 12 years ago. But they couldn't finance me. Every time I went and tried to find a used car similar to what I have now it was sold before I got there. The Main thing is when Burt starts a sale he doesn't waste any time especially the excellent service the he provided me in the process. If ever I find somebody looking for a New or Used car Cortese Auto block and Burt Lyon as their salesman will be my suggestion.

leslie4444

Mar 23, 2016

We bought a 2016 Jeep Grand Cherokee and couldn't have been more pleased with Sam Cubiotti, our salesman and the entire staff we worked with. Friendly, professional and they get things done! It's not an easy decision when you are making a purchase of a vehicle but we were beyond happy with the staff at Cortese! Sam walked us through all the options of this car and how it worked. He made the purchase of the vehicle so easy, what a professional!Thank you so much Cortese! We will definitely send our friends and family your way :-)

Misled

Mar 5, 2016

Cortese sales rep. made a complete false representation of a matter of fact in the sale of two vehicles. Have your lawyer review your contract with Cortese as they have made false and misleading assertions of line items on the invoices i.e., concealment and promises of services "baked" into the contract which were never delivered.Stay clear of Cortese!

bob

Jan 14, 2016

Cortese was a pleasure to work with.It is nice to be surprised by good customer service.The used car was cleaner and in better shape than the online ad presented it as.I drove 4+ hours and bought a used car and would happily do so again.

New Jeep Guy

Jan 12, 2016

Just bought a new Grand Cherokee from Chris Dunkleberger and Cortese. Chris was great... really knowledgeable without the typical "old school salesman" approach. I would work with Chris again and be happy to refer him to friends and family.

steve

Jan 4, 2016

Paul was very helpful throughout the entire process. We examined the merits of various financing options and determined that a lease ,over a purchase, would be in my best interest. I ended up with the car that I wanted at a fair price.

Aheberle

Dec 24, 2015

I got a Great vehicle for a fair price. Everyone there was great to work with and they took myOld car in on trade. I love my jeep Cherokee!

Mark Petro 57

Dec 23, 2015

My Aunt and I decided to buy my Mother a vehicle for a Christmas present this year. She has a 1994 Grand Cherokee that she has had since new and its showing its age. I started shopping around for a Used Grand Cherokee or Jeep Liberty. I live in Auburn N.Y.and none of the Car Dealers there will work with you. I then went to Syracuse N Y and still could not make any GOOD deal. I got on line and went to Rochester N Y Car Dealers and found 8 vehicles . I called Cortese Jeep Dodge as they had a 2008 Liberty . I made an appt. and drove there. When I arrived Salesman Sam Cubiotti was waiting for me. He was Very Easy Going (not the High Pressure Salesman people expect at a Dealer). We had a great conversation and he showed me the vehicle. It was exactly what I wanted. I met his Sales Manager who was also Easy Going. We made a GREAT Deal and mom is getting a GREAT present. Save your time shopping and go there !!!!!!!!! Thank You Mark Petrosino

Karen

Dec 20, 2015

Derek was very professional and helpful. I never felt pressured at anytime.My car was ready when promised and I couldn't be happier with my purchase! Thank you for all your help! Love my new used car!

Tdorsh

Dec 11, 2015

I was thrown into the unexpected situation of finding a new car fast after totaling my last vehicle. Accessing Cortese online made my search fast and easy. Once I found a candidate, Chris and others were very accommodating and informative about all my questions. 3 days later I had myself a great used car for an even better price. Wouldn't change a thing; an excellent used car buying experience!

munzy86

Dec 4, 2015

We found the Toyota Highandler we wanted on cars.com and Chris Dunkleberger was very helpful in making our purchase a very positive experience. Thanks

ffp

Dec 2, 2015

I purchase vehicles every couple of years. I found a vehicle I was interested in at Cortese, about an hour from where I live. I called and Chris gave me the info I needed. I drove out to drive the vehicle and decided to purchase it. It was an easy and relatively painless process. I appreciated that there was not the negotiation drama that I've encountered at other dealerships. Vehicle delivery was painless as well without the constant attempt to up-sell. I will definitely keep an eye on their inventory and would do business with them again.

robert3232

Nov 24, 2015

This is the second Ram 1500 I've purchased from Sam Cubiotti. Simply said it has been a pleasure dealing with Sam and the whole Cortese family

FMBabcock

Nov 7, 2015

Dan is the type of salesman who works for his customers. He helped us to finally get into thecar of our dreams. We leased a 2016 Ford Fusion, our first NEW car in 42 years of marriage. It'sa pleasure to recommend Dan to any and everyone. Thank you are all you did for us.

Carlimilne

Oct 6, 2015

Burt at Cortese ford is amazing. Not only did he take care of me to get a new car, the service I've been receiving even after I've had the car is the best customer service I've ever gotten anywhere I have gone. I look forward to referring my family and friends to him!

bsmith49

Sep 25, 2015

Jason was very helpful and made sure that we were comfortable throughout the car buying process and thus overall had a very positive experience. THanks Jason!

Horselady

Sep 19, 2015

Jason was very helpful, listened to concerns, took time to show and explain how everything worked, We had a very positive experience. We would definitely ask to work with Jason again. Very happy with my new grand caravan. T & J

Jeep Man

Sep 14, 2015

The 2015 Grand Cherokee we just leased is the fourth Jeep we have gotten from working with Anna Moretti on each one of them. We keep going back to Anna because of her considerate and polite style of working with her customer. She is knowledgeable about the cars and professional in her manner, a pleasure to work with. I highly recommend Anna and will look forward to working with her again on our next car.

cmax

Sep 8, 2015

We do extensive research before purchasing a new vehicle, and were fortunate to work with Dan on leasing a new vehicle. He is courteous, professional, and is continuously staying up on the latest technology. He works hard for you, and ensures that you are getting into the right vehicle. Highly recommend him for your next purchase. Thanks Dan! It was an enjoyable experience!

kimalcolm

Sep 5, 2015

The car was in transit when I first saw it on line. I test drove a Limited and was hooked. It took longer than expected to arrive; but that is when the Cortese Team kicked it in to high gear! I was getting it Ziebarted, Cortese pushed for it to be done in 6 hours so I could take delivery that day. And all of this on a Saturday! ! Kudos go out to Samantha Cortese and all the team. They had all of the paperwork ready for signing, I got a great deal on my trade and the final result is a very satisfied customer with an awesome vehicle!

Marcia

Sep 2, 2015

Just leased my 2nd Fusion from Dan. 3 years ago he worked hard to find me the exact vehicle I wanted. This year, when my lease was nearing the end, I went back to Dan. Excellent, caring service. Again, he worked hard for me, got me a great, competitive monthly payment and the car I wanted. I have recommended Dan & Cortese to my friends.

Joe&Jo

Aug 28, 2015

After having a bad experience at DOAN it was refreshing to walk into Cortese and feel welcomed right away. We were lucky to work with Derek Bridges who was able to get me the exact Jeep Renegade I wanted. We will definitely be back again when it's time for my husband to get a new vehicle!

Reff 28

Aug 23, 2015

Anthony Angotti worked relentlessly to find the EXACT F-150 I wanted. He was a salesman who "worked" for me and got the sale after numerous times of me changing my mind on the "extras" that I wanted. **** Three days AFTER I took delivery, I saw an ad form Cortese about an offer of which I wanted. I went back, inquired about it and they gave it to me without hesitation at NO additional cost!!

billy

Aug 6, 2015

It was a pleasure working with Donna. I look forward to working with her again in the future. Customer service was very satisfying to me.

Caravan2015

Aug 3, 2015

i had a great experience buying my new Dodge Grand Caravan. Jason Miller really took the time to make us feel welcomed and worked to get the price we needed. i would recommend Jason to any of my friends or family. Again thank you Jason for all your help.

Want another key

Jul 25, 2015

I had fast service when I wrote an email inquiring about 2 vehicles. They worked the del in my price range with no issues. I worked with Ryan Dell and he was not pushy which was great. The only thing that dissappointed me was that I bought 2 used vehicles and one only has one key, I asked for one to be made (as other dealerships in the past have done this in the same situation) and they told me I would have to buy one for $150. I was upset by this I just spent a lot of money there.

jkservo

Jul 24, 2015

I have purchased used cars in the past, but never new. Cortese was recommended to me by a friend. I was looking for prices on new Dodge Durango's and their price was the best on the net. Went to Doan Dodge before Cortese, Cortese offered $1,750 more off the sticker price, very fair price for our trade-in, knowledgeable staff, very helpful, not pushy, I would buy from them again and will refer friends and family to them in the future.

Deb

Jul 18, 2015

Bought from this dealership quite a few years ago and had a great experience then. Have bought from others and the experiences were questionable. I am so glad I went back to Cortese again this time. Very friendly and knowledgeable. I picked up my truck on Tuesday, referred my son and he picked up his vehicle on Saturday. We are both very pleased with the service we received.

Lnevs

Jul 1, 2015

My experience here was excellent from the first step in the door to picking up my jeep. Josh and Samantha were wonderful to work with and extremely accommodating. I love my new jeep and will definitely come back for future purchases.

wrangler

Jul 1, 2015

The sales people were nice and accomadating. Sam remained patient and willing to help amend the problems I had when I bought a used 2012 wrangler from them. The jeep had a few issues that were suppose to be fixed prior to me actually picking it up. One was corrected but a few others were not. After a couple weeks back and forth my jeep is finally ready. They never denied responsibility which was nice but it was frustrating going through the process. It almost seems like sales and service had some miscommunication. Dave Hilner also took the time to meet with me a couple times. Again the Sam and Dave were never a problem just the situation was frustrating. Both these guys extended themselves to help me out. Got my jeep all done now though and it looks great. Can't wait to ride around with the top down!

JeepDriver123456

Jun 23, 2015

Chris was very friendly and knowledgable about the vehicle and all of its features; very quick to answer any question that I had about the options.

joec1955

Jun 11, 2015

Have a blown tranny with only 8500 miles on vehicle. One would expect a new vehicle to have no major problems or is that a dream.

RonCF

Jun 9, 2015

Dan O'Brien cut through the BS and got my Jeep ordered - when it arrived, I was in and out, paperwork done, in under 30 minutes. I'm very pleased driving my Sunset Orange Wrangler. Thanks.

Billyball7

Jun 4, 2015

We have brought our 2014 Jeep Cherokee, which we bought here, 3 times we have gotten the runaround from the service department. They lie and tell you it will only take a couple of hours and your here all day. We live about 30 miles away, so when we call for appointments we have to wait. We have come as early as 9:30AM and not gotten out of here until 5:30 PM, right during rush hour traffic. Would NEVERTHELESS recommend this place to anyone.

Mattv

Jun 1, 2015

Dan work tirelessly to track down the vehicle with the exact specification I wanted and worked with me through the whole process to deliver a great price. Very satisfied with my purchase and the experience I had. Will definitely be referring everyone to Cortese Ford and will be going back for my next purchase. Thank you!

Greg from Bath

May 29, 2015

I set out nearly a month and a half ago to purchase a 2015 Ford F150 that I know had to be special ordered. This is the first new vehicle I have purchased. I went to five other dealerships and was subject to every trick, gimmick, and tactic out there, which really surprised me, because this wasn't a vehicle that was on their lot, or had any overhead attached. I was initially contacted by Dana Berardi through internet sales. Cortese presented me with a sound initial offer, offered me an excellent trade-in, and even revised the offer exceeding my expectations. Dan Tucker was straight forward, honest, and very respectful. He kept me updated during the build, and promptly had everything prepped when it arrived. The truck is beautiful, Ford has done something right. The final paperwork process was very smooth, Thank you Steve and Dan. Nothing was hidden, and I felt very comfortable, something hard to do when you are spending nearly $60K on a vehicle.Cortese is a bit of a drive, but I am glad I did it, and I will be sending other folks their way. Thanks again, Dan!

jakeeclipse07

May 29, 2015

They bent my exhaust when i brought it in for a power steering replacement Then I brought it back to get fixed and they did not do it and only looked at the check engine light, and during the second service the chipped the front bumber paint. I have been trying to contact them but the manager is never can recieve my call and never calls back like they say. Worst service ever.

#75/1964

May 28, 2015

Cortese had a 50th Anniversary Limited Edition Mustang GT that I wanted to purchase. Given the rarity of this car, I was not sure that they would be willing to "deal", nor treat me (a woman) with the respect that many women are not afforded by others in the automotive sales industry. I have to say I was pleasantly surprised, from the woman (Michelle Reed) who handled my initial phone call, to working with the GM, Ron Christiano, at the end of the purchase. All aspects of this purchase turned out to be a pleasurable experience. The "deal" was as I had set out to agree to. My salesperson, Cardell Bouie, was kind and considerate and mindful of my requirements in order to come to negotiations. The Sales Manager, Jesse Cicione didn't play any games with me, when we were crunching numbers at the end to come to an agreement, and the finance Manager, Steve Weston, went above and beyond the normal call of duty to make me happy, in spite of the fact that I didn't need financing. All were friendly, knowledgeable, and extremely respectful. I am an extremely savvy (and picky) owner and collector, and everyone at this dealership quickly learned that and stepped up to meet and exceed all of my expectations. My car was delivered on time, detailed as I had requested, and delivered by what seemed to be half of the staff, at the end of the day. There were smiles, handshakes, and friendly exchanges amongst us all. I am pleased beyond words and look forward to giving this "team" my business again in the future. Thank you Cortese Ford!!

Richgetsresults

May 26, 2015

We just bought a brand new RAM 2500 pick-up truck. We love it! Thanks Derek! The truck is awesome and we expect that we will buy another vehicle from Cortese in the not to distant future!

merk

May 20, 2015

I had a very good shopping experience for my new truck. The salesperson very helpfull and knowledgeable. I would recommend Cortese to everyone. Thank You

Paulm

May 12, 2015

I have dealt with many dealerships and have to say cortese dodge had outstanding customer service and went above and beyond what I have experienced in the past.Paul marianelli was a pleasure to deal with, didn't use high pressure sales but listened to what I needed and followed through on it.

jr

Apr 23, 2015

My daughter and I knew the car we wanted to find for her first vehicle and with the help of Reggie Castel we were able to obtain it. The deal ran very smoothly! Reggie was accommodating and knowledgable, allowing my daughter and I to drive the car on multiple occasions, providing us with all the necessary background information on the vehicle, and ensuring that anything wrong with the car would be mended in a timely fashion. He took all the stress off of purchasing a car--especially for a first time buyer! After only two weeks, the car has more than proven itself, we would highly recommend cortese, and more importantly, Reggie, to anyone searching for a quality buy! Thank you Reggie Castel

Rockne

Apr 7, 2015

Huge thank you to Paul Marianelli and Dave Ferris for the exceptional assistance and service. I purchased a beautiful and loaded 2012 VW Jetta for my daughter. The car is impeccable and the price was extremely fair. My daughter loves it! Thanks for everything. Will definitely be back in the future.

purplepeopleeater

Mar 18, 2015

My experience was excellent. Sam Cubiotti was great. He listened to what I wanted and got me into the car that I wanted the same day, I was so excited to get my purple car. So many comments on where I got it, and the color. The car is totally me. This is my 3rd Mirage in 20 years love the cars.

SoccerCoach

Mar 10, 2015

Start to finish w/ Larry Musson on this purchase was great. I certainly tried his patience more than once searching to balance my "wants" vs my "needs". I didn't need to trade in my Honda, but after speaking with Larry I figured out I could not only trade in my Pilot for a new Explorer with nearly the same options, but I also could lower my monthly payment by over $100. My new Explorer is certainly more comfortable and roomy than my 2012 Honda Pilot. Thanks Larry!

Ellis

Feb 17, 2015

Worked with Burt Lyon to special order a 350 HD Ford Transit cab and chassis w/ 12" Unicell overhead door box, with no paneling to reduce weight. Spare duals tires and rims for summer for do it myself save time change or bring in to Cortese, under coating, accidental overhead door open dash warning light. Cab to box access door and step bumper. For my Plumbing, water systems, and HVAC business. Burt, and his Buddies at Cortese pulled it off! I love this truck. I get to a job and don't want to get out. Yea I did some show room time. But I also got the Burt tour of the place from mechanics, office and finance and the Ziebart shop. This did not take place with a snap of the fingers. As it took about 3 months I under estimated for the truck to be built and delivered to Cortese. As it turned out, the timing was good for me. I would in the future allow more time for this. Once Cortese got the truck things went fast. I had some concerns and worries before and after I took delivery [Jan 29,15] and all were taken care of. Thanks Cortese, Thanks Burt SA AH Inc. 14560

tsmith05

Jan 25, 2015

from start to finish in buying a 2015 ford fiesta Andrea Chapin was the best salesperson to have helped me in getting the best deal possible. I highly recommend Andrea to anyone for she will go the extra mile in making sure you are satisfied with your purchase. I would buy from her again when I am in the market to get another car based on my experience with her.

Areacode52

Jan 21, 2015

I am not the easiest consumer, this I know. I went into Cortese headstrong on taking no BS. Chris was excellent in handling my negotiating and take no BS attitude. Not once did he act unprofessional in regards to my attitude. When I go into a dealership, I am not looking to make friends or a new buddy. I wanted to hammer out a deal. Chris and the team could handle anything I brought at them. They wanted business and they earned it! Chris is knowledgeable of the vehicles, services, and present market. He was friendly and didn't pitch any cheesy sales gimmicks from the 80s. Cortese earned my business and I would recommend the dealership and more importantly Chris to any consumer.

Rich52

Jan 21, 2015

I had a very good buying experience working with Bill Clifford. Bill got me he right financing, trade value and extras that I needed to purchase my CRV. He is thorough and efficient. I appreciate those qualities because I wanted to take the time to research the vehicle and do the test drive, not spend time negotiating and doing the paperwork. Bill made it easy for me to make the right choice.

Ccguard

Jan 17, 2015

After finding the perfect car an hour and a half away from us, we went to Cortese Lincoln on a weeknight. We found out just an hour before we left that the Lincoln dealership closed at 6p, and we thought they closed at 8. well Wayne stayed around way after he should have been home to help us and show us the car that we were hoping to purchase. It turned out to be a perfect match all the way around. We left a deposit in hopes that we would be able to pick ithe car up the following weekend. Also, it needed a few things adjusted. Three days later we returned for the car and to do all the paperwork. All of those little details had been attended to quickly and everything was perfect. Wayne was efficient, friendly helpful and VERY professional. We thank him for staying around VERY late that one evening and answering all of our questions as well as taking us out for a long drive. And he KNOWS his product. We had been to other dealerships where the salesmen didn't even know what they were selling!! It was refreshing to deal with a real professional. Thank you Cortese, and Wayne for all that you do!!

STUKESY

Jan 10, 2015

I really enjoyed myself getting this car. It;s more than I thought I was going to be paying but overall I went online and got a call the same day and went in that afternoon. I met with Bob Harmor who is a great person. This was done all on the 30th of December and on the 31st of December I was driving away with my new 2014 outlander sport. Its a fabulous blue. I thank all those who assisted with this end of the year deal. Did I say that I wanted by the end of the year. It was a happy birthday, merry Christmas and happy new year all rolled into one. Thanks again

Ique

Jan 5, 2015

My first ford, with good deal. The care was perfect, all my questions and doubts were answered, and the negotiation was as I expected. I had no problem to buy, and everything was quick and simple. Thank you Cortese and Thank you Tommy.

MorrisonUSA

Dec 31, 2014

Just leased a 2014 Ram 1500, I stopped in last night, spent about an hour and a half getting the deal worked out (a little higher than I wanted to pay but acceptable), paid the money due for signing and came back today for final paperwork and delivery.Sales agent told me they couldn't accept my trade (a lease that had 2 payments remaining) as it would be too expensive to buy out and that I would need to "just turn it in myself." Not too big of a deal, a hassle but not a deal breaker.Then when I went to finalize the paperwork the monthly price jumped up $4-5 due to a "calculation error" once again not too big of a deal.Finished all of the paperwork, sales agent handed me the keys, shook my hand and that was it. No vehicle walk through, no demonstration of features etc, and the kick in the pants, they delivered the truck with less than a half tank of gas!?!?I've bought a lot of new cars in my day and they always come with a full tank of gas and a new vehicle orientation, I got neither and then the sales agent, who had left the lot promptly after handing me the keys, replied to my text message "I Am So sorry, I question them regarding that before and I was told chrysler does not provide a full tank. However, to get your recommendation I will insist that u do. Give me till Friday morning and I will resolve this for you." I've never heard of such a thing.In addition, since they decided to not take my trade the day of delivery I had to scramble to arrange transportation and pick up to get both vehicles back home.I'm not sure if it was just the sales agent, the sales manager or the dealership as a whole that dropped the ball here but it definitely didn't leave me feeling satisfied with my new vehicle delivery.Based on this experience I would not purchase again from Cortese nor recommend my local business associates to do so either.

sly9377

Dec 29, 2014

Great experience! Traded in a vehicle we bought 8 months ago for a smaller vehicle, and they made the process seamless. Would highly recommend Cortese and Chris D. to friends & family

zobeht

Dec 16, 2014

I purchased a 2014 Mustang. It was a great experience. Cardell was pleasant. Answered all my questions. He spent extra time explaining how everything worked on the car at delivery. He even helped me pair my phone with the care bluetooth. A+++

mikeblood

Dec 2, 2014

Bought a 2012 dodge avenger and sam and the whole cortese group is just great, highly recconmend this car dealership. Sam made a great effort to make sure i got what i was looking for.

P. Inzer

Nov 26, 2014

I was extremely impressed with the total process of obtaining a 2015 Chrysler Town and Country from Cortese Auto Group. This is the second Town and Country that I have purchased from this dealership and I have been totally satisfied with the service that I have received. I wouldn't think of looking anywhere else for another vehicle.

Tianyu Sun

Nov 2, 2014

Tucker is a perfect dealer. He give me lowest price for my focus and answered all my questions. It's a nice experience to get a car from him. If I considering changing my car, I will take him for my first consideration.

woz

Nov 2, 2014

We started our our search on the Internet and found the exact vehicle we were looking for here. We called and asked a few questions on Sunday and scheduled a visit for Thursday as we were coming over 100 miles to see this vehicle..Upon arrival at 11 am..they had the car out and ready for a test drive..after very fair negotiations we went to lunch in one of their vehicles and drove home at 430 pm with our new vehicle..EVERYTHING WAS EXCEPTIONAL..everyone we dealt with including the detail person and mechanic was respectful and extremely courteous. WE WILL DRIVEWAY 100 MILES FOR OUR NEXT VEHICLE.. ANNA WAS THE MOST PROFESIONAL SALESPERSON WE HAVE EVER DEALT WITH. Mike and Debbie Wozniak

bmichalski

Oct 25, 2014

I asked for a certain price, Cortese agreed. They sent me an email spelling out all costs and credits down to the final figure - the amount I was supposed to bring in the form of a certified check. The day before I was to pick up the car, the sales manager called and said they made a mistake, the car would actually be $4,500 more than they quoted. I asked them to honor their deal. No. "There is no way this deal is going to happen," I was told. I even received a nasty phone call from Mr. John Cortese himself who suggested that their mistake was my fault and that somehow I was trying to scam the dealership. If you're looking for an honest dealer - go somewhere else.What really gets me though, is that they would have sold to me at MSRP and felt no remorse that the deal was not in my favor. However, when the deal is not in THEIR favor, they balk.

Esc-2014

Oct 9, 2014

Bought a 2014 Escape recently and Dan Tucker was the Sales rep we worked with. He made the car shopping and buying experience stress free. We visited other dealers, but were most impressed with Dan's approach and we found him to be most helpful, knowledgeable, flexible, and a good listener. We've never owned a Ford vehicle, but are glad that we gave the Escape our consideration. We have already said good things about Cortese Ford to friends and would definitely go back for future car purchases.

mmande

Oct 8, 2014

I recently bought a 2014 Ford Fusion from your dealership. It has been a great experience working with Dan Tucker thanks to his excellent salesmanship. He was respectful, knowledgeable and avoided the high pressure sales tactics that most people find offensive. He listened to what I was looking for and worked with me to find a car that fit my needs. He did so without the game playing tactics most other dealerships dish out. Dan went out of his way to work with me and his management on pricing and car configuration to make me a happy Cortese customer. Upon completion of all transactions, Dan showed me how to use the various features in the car before letting me leave. He setup the SYNC so that my phone was synched up to the features in the Fusion. Dan is a refreshing asset to the Cortese Team and I would recommend him to any of my friends.

jb00059

Sep 17, 2014

2014 Focus. Pleasant experience not only with price but sales rep Tom made the whole process easy and quick. Highly recommend Tom if you need a vehicle.

gary.warren.18062

Sep 16, 2014

With Tom Ciavarris guidance and expert support we are driving a new Ford. The first American car we've owned in over 25yrs.Ford is the number 1 automaker that did not take a bailout and is going strong, this is do to strong levels of integrity within the company, starting from the top, for their products.

lbulloc2

Sep 16, 2014

Love my Ford C-Max thank you for everything and your willingness to continue to provide support now that the sale is complete and time has pasted. Nice to know I can still contact you if I need to.

mcromartie

Sep 10, 2014

When I met Andrea C. I new my father and I were going to have a great experience.She did not disappoint! She was Awesome!!

masterman

Sep 9, 2014

They sucker you in with a internet sales price. Then say it was a clerical error. Then show you other vehicles to choose from their inventory.

floor

Sep 2, 2014

It was our first experience buying a car at Cortese and our sales person Donna Spofford was amazing! I could not ask for a better sales women! I feel like I have know her all my life. So happy to have met her and I will definitely be sending customers to her. Thanks Donna for the great experience!

frank.sanseri

Aug 29, 2014

Bought my fourth vehicle (third from Anna) last week. Couldn't ask for a better sales experience. Anna is one of the warmest, friendliest, and most competent sales people I have ever worked with -- which is why I keep going back to her. And even when something went wrong this time -- first time that's happened -- Anna took care of me without question, complain or delay. This is a great dealership, and a great sales experience.

CarmT3

Aug 19, 2014

I have always avoided what I considered an unpleasant experience: buying a car. My late husband would bring a car home from a dealership for us to test drive for a couple days. Ten years ago he chose a 2002 Lincoln Town Car over a 2003 Cadillac from another dealership. The reason for his choice was Wayne Rainey. Now, I reluctantly decided to trade in that reliable car since the mileage was well over 100,000 miles. I went back to Cortese in search of a certified Lincoln MKS and more importantly in search of Wayne Rainey. Wayne was the first person I saw as I walked through the door 10 years later. He was still as helpful, knowledgeable, patient, up-beat, and trustworthy as ever. Since I am a Florida resident, much more paperwork was required. He helped me fill out the forms, went through the checklist and had the forms notarized through the Cortese offices. He was patience personified in teaching me, and setting up, all the bells and whistles of the highly computerized MKS.I love my car and truly appreciate the help and special care from Wayne Rainey.

chefkenfac

Aug 19, 2014

Came from Buffalo to "look" at a MKZ and fell in love with it. The price was lowered even before we saw the car and started the negotiations!! Bill was fantastic and patient as we mulled over a couple of other vehicles we saw when we arrived, but he fully understood and was happy to show as all the benefits of the 2012 in comparison. Thanks for a no pressure, ENJOYABLE vehicle buying experience. We will be back and referring friends to this "class act" dealership. THANKS!!!!

JimmyV.

Aug 19, 2014

I have not purchased a vehicle in many years. I kept my cars for as long as I could, and when they got 10 years old or older, I searched out a new vehicle. Before I shoped this time,I did some research, but was quite upset over hearing all my friends telling me about the bad experiences they have had buying cars. I stopped into Cortese Ford last Friday. I was so lucky to meet, and work with a young lady that immediatelly made me comfortable. Her name is Andrea Chapin. She was friendly , kind, and had a wonderful smile. I was not intending to purchase a new vehicle that day, but Andreachanged all that. I bought a new Ford Explorer Limited, and it is a magnificent vehicle. Andrea was so helpful, and knowlegeable, and made me feel like I will be able to trust her for any problem I may have with my vehicle.You have a wonderful emplyee there Cortese, please charish her. I will refer any one who I know is interested in a car to contact Andrea, and Cortese. Thank you so much. Respectfully,Jimmy Verna

Donna Florack

Aug 12, 2014

We are repeat customers. I had my first Cortese car in 2004 when I leased a new Escape. I loved that truck (back then it WAS a truck - not the scaled-down whatever it is now). When the lease expired, I bought a pre-owned 2006 Fusion (in 2007). We still have that car, and we STILL love it. When our family-hauler (a 2004 Buick Rainier) began giving us reliability issues, we decided to return to Cortese. We met with Tommy Ciavarri when we walked in (no appointment). We now own a 2012 pre-owned Ford Fusion, and she's a beauty. We are a two-Fusion-family. The entire experience was a positive one. Tommy worked hard to get us the deal that we wanted. We were so pleased that I went back with my 23-year old son to purchase his first car - a 2011 Nissan Sentra. This time we dealt with the Dodge store - Cortese Dodge, and that experience was a great one, too. They worked hard to get my son a great deal, and they made sure his first experience buying a car was a great one. We will definitely return in the future. Cortese has never steered us wrong.

bumagorsky

Aug 8, 2014

I had a terrible time getting ahold of someone to make an appointment. Multiple times have be the victim of the false marketing and would not recommend buying form this dealer.

HarryHeaney

Aug 6, 2014

I found that Dad Tucker did a great job representing Ford and Cortese. I purchased a C-MAX a few days ago and found that the car actually met or exceeded all of the advertised benefits. Dan is a credit to Cortese and Cortese is a credit to Ford. Your team, especially Dan, are all clearly dedicated to customer satisfaction. I have been and will be continuing to recommend Dan and Cortese to potential buyers. For example, I will be meeting shortly with members of the New York State Electric Vehicle Association and will be showing the C-MAX. I will also be showing spread sheets covering all of the details of energy use and costs for all trips taken to that date. FYI, I am a retired engineer and department head from Eastman Kodak; I founded the New York State Electric Vehicle Association and also the Electric Grand Prix Corp. (A 501(c)(3) nonprofit corporation). I founded the Genesee Region Clean Communities coalition, part of the US DoE's Clean Cities program and acted as its coordinator for many years. I know my way around EVs and other alternative fueled vehicles.I admire John Cortese for his efforts to bring clean alternate fueled vehicles into the Rochester region. He also must be commended for his efforts in this area.Feel free to contact me for additional information. Paul Heaney, pheaneyatrochester.rr.com; Tel: 585-624-8182.

telliot16

Aug 6, 2014

I am a recent college graduate and I wanted to get a new car when I got my first job but I had no idea when that would be. I went to Cortese Ford to look and Dan Tucker help me look around, He was really helpful even though he knew I had no idea when I was going to buy the car. When I got the Job 3 months later I knew who to call. He still remembered me after 3 months and was very helpful in finding me a car within the new stock. He was really pleasant, personable, and knowledgeable in all areas through the entire experience. He actually made car buying fun and enjoyable as it should be.

joshcorter

Aug 4, 2014

great guy! did a great job find the mkx we wanted and at the price we needed. cant wait for the next car or truck he helps us buy!

Waxking5

Aug 3, 2014

Marc took the time to explain the many options of the Lincoln MKZ. He really did a thorough job from selling and made the finance piece go smoothly. Marc made us feel very comfortable during our negotiation time. He really was the difference why my wife and I purchased our vehicle at Cortese. We would highly recommend Marc to anyone looking to purchase a Lincoln, he is extremely knowledgeable.

dwinks

Jul 26, 2014

We just bought a 2014 LincolnMKZ at Cortese Auto Group. We couldn't be more pleased with the car or the excellent service we recieved. Our sales rep, Wayne Rainey, was a joy to work with, he met us at the door, found the vehicle we were looking for, and went way over and above to get us the deal we needed to lease this car. We have been buying or leasing our cars from Cortese since 1996 and have never been disappointed in the treatment we get there. Thank you, Wayne and the entire staff at Cortese, you make buying a car so much easier and definitely better than any other car dealership!

Tim1500

Jul 22, 2014

First and last time I would ever go to Cortese. We did get a nice car at a nice price. But the experience was far from nice. We picked out a car on Sunday and agreed to be in Monday evening to pick it up. Had some questions to clear up on Monday and had a hard time to get a hold of anyone. When we finally got a call back, we confirmed that we would be in at 5:30 to pick the car up. When we got there had to wait almost an hour to even start the paperwork. When we got to their finance person he said someone added wrong and the price was $17.50 more. Yes, that not a mistake he said it was $17.50 more. Now we are talking about a $30,0000 car. But I don't care if it was $1750 or $1.75 more. The whole thing had this sleazy stereotypical used car salesman feel to it. We just wanted to get out of there so we gave them the extra $17.50 and left. It's not about the money, it's the principle. I felt like I had to take a shower after I left the place.

Knicosia

Jul 20, 2014

I have bought several vehicles here and Andrea was a pleasure to work with. She listened to our request with understanding and respect and delivered in a very timely manor!!

Jlhelsdon

Jul 16, 2014

From start to finish my experience with Laurie for the internet inquiry to Sam handling the rest was outstanding I will purchase from Sam again

Carlosford

Jul 3, 2014

Chris whaling is one of the best and I'm very happy with the f150 xlt it was a great deal..if anyone is going to buy a car go to cortesse ford on henrrietta ny and ask for Chris whaling he make sure you get the car you want at a decent price.thanks Chris ??

oxford267

Jun 20, 2014

Sam was very friendly and helpful but never "pushy" or overly aggressive. Purchasing the car was quick, and all of the paperwork was prepared on schedule. Overall, it was a nice experience

sandjandm

Jun 19, 2014

We received a call from the dealership regarding our van, they were looking for good used cars. At first I was skeptical thinking it was just a way of getting customers to come in. But something about the girl, Hannah, made me think it was worth checking out. I called and was put in touch with Sam Cubiotti nod was very pleasantly surprised with the sincere honest conversation we had. After about a 10 min. Call and a couple of call backs we had a great deal and were on our way to Rochester, 80 miles away to buy our new Chrysler 300. On arrival everyone treated us like we were the only customers there, and we weren't, they took care of all our concerns and we were on aright schedule so they speeded up the process and soon we were on our way home .Very Happy. I will recommend Sam and the Cortese dealership to anyone looking for a new or used car. Great atmosphere, clean showroom and courteous employees. I will definitely be back.

l3lewinski5

Jun 13, 2014

When shopping for new vehicle convinced by sales person to have after market sun roof installed instead of dealer locate,with great hesitation agreed and purchased.Due to installation and wind noise syn phone system is not usable! Numerous phone calls not returned from Denise Warren,currently working with general manager,who scheduled 6 service visits with no resolve, now once again no one will return phone calls.This problem is not able to be fixed due to size of sunroof, cut out and no roof light ,most recent problem pouring water in top on passenger side.. NO RETURN PHONE CALLS once again. Many weeks ago offered trade on vehicle at no additional cost to me since rescinded,and told problem solved ,it is not! Last discussion one month ago was not even an option,trading my car at a loss to me of 5500 dollars. Now no follow up or return calls,this is not an option, i did not cause the problem and should not have to pay for it.Customer service horrible with the exception of service writer Darin.Do not purchase a car her nice attitude and attentiveness will subside as soon as you leave and sign the contract.

ecastello

Jun 10, 2014

Every single time I go to get my vehicle serviced, I am treated as if I'm his favorite customer! At times, the repairs are high in cost but the customer service is impeccable.

cnash8791

Jun 6, 2014

This is the second purchase for me from Cortese. Bob was excellent at answering all questions and never made me feel "pressured" to buy right then. I would absolutely recommend Cortese and Bob to anyone looking for a new car.

tammyweaver64

Jun 4, 2014

MY SALESWOMAN ANDREA MET MY HUSBAND AND I WITH A FRIENDLY HAND SHAKE AND WARM SMILE....SHE WAS VERY KNOWLEDGABLE OF THE CAR I WAS INTERESTED. SHE WAS NOT PUSHY...SHE TOOK HER TIME WITH US...EXPLAINED EVERYTHING AND ANSWERED ANY QUESTION WE HAD. SHE WAS EXTREMELY POLITE AND VERY PERSONABLE. WE ENJOYED WORKING WITH HER TO PURCHASE OUR VEHICLE. I COULDNT BE HAPPIER !!

RichardDJR

May 27, 2014

First of all, Sam Cubiotti our salesman was wonderful.. it went down hill from there...recently purchased 2010 Chrysler 300. Nice car..love it,, when we test drove it on a Saturday morning,,,10am, we felt a grinding of the front right wheel,,,reported it along with a few dirty stains on the cream colored visor.....said it would be checked into,,,bought the car and was out of there in a hour or so,,,,said we would pick up the car noon Monday.....went to get the car Monday,,,it wasnt ready...we said ok ..so we waited...finally got the car and was out of there 2 1/2 hours LATER!!!... stains still on the visor,,,couldnt get them out...car was filthy...but washed outside,,,who ever was in charge of detailing this car should be taught how to clean the interior,,,even the winter salt residue was on the driver's side floor,,but nicely covered up with their nice new advertising mats. ...took the car home and I started to clean it,,the visor stain came right out with a wipe of a sponge.,,,vacuumed the car.... 5 pennies in the console and glove box,,,melted ice cream or something in the cup holder,,,,and this is the way they send home a car just purchased,,,the outside was beautiful,,,not so much the inside....3 day later took the car back for the wheel noise,,, all new brakes and rotors were needed on the front....Cortese paid for it,,,and I thanked them ,,but they should have been done BEFORE I picked up the car,,, It was never checked!.....when they pulled the car out for me to take , I noticed that the lug nut cover was missing on the front wheel facing me. They came out and grudgingly replaced it,,,very grouchy young man...he then walks around to the other side of the car to check if any were missing...looked and walked away and off I went home,,,when I got home,,, I noticed there were 3 MISSING from the side he looked at and walked away from,,,3!...he just ignored it...I am 64 years old,,,have purchased a huge number of cars in my life time and have never been so disappointed in service people,,, The service managers were wonderful,,,it is the actual people doing the work on the vehicles I am unhappy with,,,will I go back? NO! I bought the Premium extended warranty and will go to another chrysler dealer for work to be done,,, Sale Person Excellent,,, Service Mangers Excellent,,,,the people that were responsible for checking out, cleaning and maintenance of my newly purchased car were not,,,!

jimbo9172

May 23, 2014

I had posted a comment a short time ago about the horrific issues I had during the process of purchasing my new Dodge Avenger and the service I received. John Cortese had contacted me and apologized for the issues I had and the service I had received from his dealership. Running a business myself I understand how things may fall through the cracks and how important it is that issues be resolved no matter if it is a big issue or small. John did take care of the issues to his best ability and I am happy to say that I am pleased with the service and the way things were handled. Yes it did take 7 months to get things finally fixed and proper however I understand at when issues are brought to a businesses attention sometimes it takes someone from upper management or even ownership to address the issue. In this case it had to get all the way to ownership in order to have things resolved. The car looks beautiful and the entire team was great about making sure all was taken care of and I was satisfied. You can tell that there have been some changes to the way the operation is run and the way a customer is addressed. It was unfortunate that I had experienced the issues I did at the very beginning but John and his team have made things right and I am thankful for that. This dealership did have its bumps but I believe all has been organized and corrected. If you choose to purchase from them I can truthfully say that if an issue should arise they will do what it takes to correct it. I will continue to bring the car in for routine maintenance as I only trust the dealership to touch any car I drive and that in another year and a half I will look at Cortese first before I purchase the next car.

Mongoose12

May 22, 2014

I bought a car from Cortese and it was the worst car buying experience I have ever had. They sold me a car that needed brakes, new power windows, and had illegal tint. The amount of money i have had to put into this car to make it road worthy is staggering. They really solidify the stereotype that used car dealers are smarmy.

MarkDeNeve

May 20, 2014

I started out looking at a used vehicle from Coretese Dodge and both Sam Cubiotti and John Coretese were very helpful in making the buying process simple. They worked with me on my change of direction, all along with no pressure to buy BUT making me feel they were interested in making me happy. I ended up with a GREAT deal on my new Challenger and I was so happy with the experience after closing the paperwork on my car we turned around and bought a new car for my wife. That experience was just as great. Both my wife and I will stick with Cortese for all our new vehicles we purchase based on the great experience buying our new cars. Great job, and thanks.

goldee256

May 19, 2014

Hello,Had a chance to work with Anna Moretti very great person knows the business well She treated me and my mom well Great person also I would recommend anyone to work with her and Cortese Auto Group great place they treat you like family!!!!!!!!!! And they get the job done very excited with my new Dodge Dart!!

KDeNeve

May 19, 2014

I cannot begin to tell you how grateful I am to have stumbled upon Cortese when looking for my husband's new car. San Cubiotti was SOOOO knowledgeable, skilled, professional and friendly - he made the entire process seamless for us! He was able to make my husband's dream car a reality, and I will always be grateful for that! It was because of Sam and what he brought to the table that my husband and I decided to look for a new car for me. It was NOT planned at all - my car was only 2 years old! But, when you find someone so trustworthy, with such experience and knowledge, you need to take advantage of that. Sam found the car that was perfect for me - I couldn't believe it!!In short, the entire staff - from Sam to the finance guys and everyone in between - was SO amazing, I would DEFINITELY recommend them for years to come. Thank you all for being the standard that each and every car company should strive to achieve - we will be lifetime customers, I guarantee!!

elaineskip

May 18, 2014

We purchased our first Lincoln three days ago and found Bill to be courteous, informational and patient. We trust he was sincere in inviting us to call on him for assistance at any time in learning about our new Lincoln because we WILL be calling him!

nicolekulzer

May 13, 2014

Great experience! Second car we have bought through Cortese and could not be happier with our purchase. Our salesman Bob Harmor was very helpful and knowledgeable, not pushy about the vehicle we were interested in purchasing.

MBreedlove

May 11, 2014

Amazing how a late morning phone call can change you entire day but that's what Anna did for me. Not only did she advance my plans to turn in my lease earlier but managed to get me into a vehicle that I had been thinking about for the past 6 or so months. She is super friendly and completely on top of everything, which allows for a smooth flowing transaction. It was one of the best experiences purchasing any item that I've ever had.

ctrlaltdel121

May 9, 2014

I don't know how these guys are in business selling cars when they appear to make no real effort to do so. I visited on a day that didn't appear to be very busy. Generally customers at car dealerships are quickly scooped up by a salesman. The guys at Cortese made no effort to introduce themselves to me. I walked around the lot,then walked inside and stood there while they all chatted in a corner doing nothing. Nobody seemed to want my business, so I left. I went to Vision and in a week I was in a new Charger R/T. Maybe because I'm 22 they didn't take my business seriously. That's their loss. You're five miles from colleges that graduate thousands of kids into six figure jobs every year, maybe you should think about treating us like serious buyers.

RondaSick1

May 6, 2014

I am a new customer of Cortese Ford. We went to the dealership for just a test drive of the New Ford Escape. We were very Lucky that Burt Lyon was the one that assisted my husband and I. Burt was extremely helpful in answering any questions we had and was very knowledgeable about the product of interest. He was very detailed, friendly and listened to us as a customer. He is a great salesman, with a wonderful sense of humor. He is an asset to Cortese Ford. When I have questions, Burt has been very quick to respond. If he says something, it gets done. The day of pick-up of our new vehicle, we were running about 30 mins late. Even though it was our fault for being late, the dealership didn't rush us through the delivery process. They took the time to go through everything with us. We were very pleased with the complete sale from start to finish. I was hesitant to purchase from a large dealership. But, I can say they did not treat us like a number, they were concerned with what we wanted and listened to our needs and wants. Thanks to Cortese Ford!

Ktdgj123

May 4, 2014

Sam and Tony were great!! A very pleasant experience all around. I would definetly send my friends and family to them. I love my jeep !!

f1rstb100d

Apr 29, 2014

I received one of those letters in the mail "looking to get you into something new because your used vehicle is in high demand." Gave the number in the letter a call and spoke with Laurie Spinosa. She was very helpful and scheduled an appointment with Sam Cubiotti for that same week. Initially, I didn't plan on buying anything but after test driving a few vehicles, we went over some numbers to see what I could afford , I was a little more curious. Test drove a few vehicles I liked but couldn't afford. So Sam suggested the Jeep Patriot and really liked it. He worked with the Sales manager and helped me get a payment that was cheaper than the Jeep I was currently driving! An offer I couldn't refuse. Made an appointment to take care of all the paper work the following day. Worked with Josh Jenny a finance manager and he was very considerate of the limited time I had and we were able to get it all of it taken care of. Great experience and would recommend Cortese.

PritamKandel

Apr 29, 2014

Never going consider Cortese Ford ever! And you all should do the same!I went there to buy a family SUV for 2013 winter. They set me in saying the car (I wanted) is not in the lot but we will bring to you by 2 days. I was made to sign the paper work and everything. After two days they said the car was sold by another sales person before they could get it to me. Ok now what! They said they will look the same car on more radius and get back to me. Waited for week, nothing. Lots of calls, miss calls and voice msg but nothing. The salesman was newbie, didn't knew anything what is happening. Then I had to go to them, talked to one of the manager and asked to order a new car from factory, the order was set in place I was told the car will arrive approx. by 3 months. 3 months passed, 4 months passed no car! Can you believe? At the end we were so tired of all the process, winter is now about to be over the car never made to us. And finally I gave up, my credit got unnecessary hit and the time got wasted for nothing.I will not deal with this dealer in my life and request you all to think before buying car from this place.

morscj79

Apr 28, 2014

We walked into the dealership wanting to just take a look at the new explorer sport. We were not expecting to purchase a fifty thousand dollar vehicle that day, but they got us. They gave me way more than I expected for my f350, and of course they worked with us on our monthly payments. Dan, Mike and everyone else that took the time to stop and bs with us truly made us make the final decision on purchasing that same day. I had a Ford before this new one and I will always stay with ford and send everyone I know to cortese ford. The customer service there is awesome. Thanks so much to them - the young couple

Bobmosher

Apr 25, 2014

I just finished purchasing my 4th vehicle from Bill Clifford. Out of all the other dealerships that I have purchased cars from. Not one works with you like the personel from Cortese. The Lincoln Line is in my opinion one of the best on the market and gets under rated on the reviews. Anyone looking to buy a top quality car should check out the Lincoln line and the personel from Cortese Lincoln. Nice Job Guys and Thank You!

JC102

Apr 25, 2014

After visiting almost all of car dealers in the Rochester area in my search for a new car I found Cortese to be the most professional, knowledgable and considerate of my time. The sales person Dan Tucker provided the highest level of customer service answering all of my questions and was very respectful of my time and budget making the decision to buy at Cortese easy knowing I was getting a great car from people I trusted. I would recommend working with Dan Tucker when shopping for a new vehicle I had the option to buy from anyone but chose to work with Dan because of his honesty and the quality of service he provided.

Tobeywan

Apr 21, 2014

I was looking for a Hyundai Veloster to replace my Saturn coupe (which I loved). Cars.com led me to Bill Clifford at Cortese. I made an appointment to see the 2012 Veloster. Bill was so helpful, he made the buying experience seamless and non-stressful. All the staff seem very competent and friendly. Mike in financing got a loan for me and I took the car home the next day. I actually traveled from Buffalo to Rochester because of the great dea I got on my car and I would do it again!

RalphHudack

Apr 18, 2014

Our salesman, Sam, and manager, Dan, were exceptionally flexible. We originally decided on a Patriot but changed our minds and wanted a Compass. They went out of their way to get us what we wanted to insure we were satisfied with our selection. We love the Compass.

emma2689

Apr 17, 2014

I purchased a brand new 2014 Ford Mustang. Sam was very helpful and made the experience very pleasant along with the other employees. We made a great purchase from a great dealership with a friendly salesman.

surajbattu

Apr 16, 2014

I am very much happy with our overall experience from test drive to finishing paper work..The oprions were good enough..Price was great..I highly recommend this to all ..

Elf130

Apr 14, 2014

I got a great sale on a car I wasn't really going to get. My 7 year old Ford Focus was about to flip to 100000 miles so I stopped in and met Tommy. He found me a car I can't live without, a 2013 stick that is loaded. With a fantistic loan I took it home the next day. Tommy even help get rid of the old car. He found someone that loved it as much as I did.

robtyson

Apr 12, 2014

My wife and I went to Cortese unsure of what type of vehicle we were looking for. Anna took the time to sit down and talk with us to find out what we might like and what price range we could afford. She explained each vehicle thoroughly and allowed us to test drive whatever fit our needs. Overall our experience with her was outstanding!!!

gladiator_43

Apr 10, 2014

I had been searching for some time for my dream sports car and had hoped to find it somewhere close to where I live in the Southeast. So as someone living in another state outside New York, I have to admit, I was very hesitant to purchase ANY vehicle online, much less an older model exotic car. I mean, I wouldn't even have the ability to test drive or even touch before committing to a purchase. With that, I came across a 2001 Dodge Viper on the Cortese Auto Block website. As I stated before, I had been looking locally and simply couldn't find anything to meet my very particular needs. However, this particular Viper caught my eye as it was being offered at a very reasonable price with very limited miles (16k) and appeared to be in very good condition from pictures. Still skeptical, I dug a bit further and immediately saw the transparency of Cortese by offering the online free one-owner CarFax and detailed service history. Still on a mission to do my due diligence, I took it a step further and researched Cortese on BBB and saw A+ ratings across the board for all the auto block dealerships. This gave me reassurance enough to at least inquire about the vehicle. Still apprehensive. I was immediately greeted with an email response thanking me for my inquiry and a follow-up phone call from the Cortese staff saying I would be working directly with John Cortese himself. This certainly another added level of comfort, enough in fact, to go ahead and pursue a possible purchase. My experience working with John was fantastic as he and his team met every demand I requested from reaching out to the previous owner and getting all additional service records, to ensuring I had the soft top, spare tire, etc. They further accommodated me by taking special request photos I made of the vehicle's undercarriage for signs of rust. Before I could mention the heavy tread wear I spotted on the website photos of the vehicle's tires, John had already proactively replaced the two rear tires. He even went above by insisting to arrange shipping in an enclosed (rather than open) trailer at no additional cost. He even coordinated sending me the hard top stand for the car separately. I received the paperwork/contract, and even the vehicle itself, much sooner than I ever expected and in mint condition! Drove the vehicle for the first time and had it inspected. All great condition. Kudos to John Cortese and the Cortese Auto Block staff for going above and beyond and making my dream car purchase smooth and easy. Would recommend highly.

prasanthkarat

Apr 10, 2014

Went into Cortese, little knowing what to expect. Jason took care of us and helped us find a car best suited to our likes. Explained the features of the car and took time to answer all the questions we had very patiently. We even kept him in the showroom in the late hours but Jason was kind and helped us make a deal. The comfort level was the main reason we decided to get our Jeep from here.

dpzimm68

Apr 3, 2014

Denise and Mike worked very hard to get me the deal I needed to enjoy my 2013 Ford Taurus Limited. My credit was very challenging but Mike was able to leverage his realtionships with the banks and saved my 4.5% on the rate I walked in with from Capital One. I would not hesitate to send freinds or family in to work with Cortese based on my experience with their team.

Yomen

Apr 1, 2014

I have been searching for the right truck for a long time. Since this was to be my first car, I wanted to make sure I knew what I wanted before I pulled the trigger. I finally narrowed it down to either a blue or black extended or regular cab STX F-150. The first local dealership I went to was a little disappointing. When I walked in, the sales people were like swarming vultures ready to strike! They were more interested in trying to sell me something rather than serving my interests. When I went to go look at their inventory, they didn't have the truck I was looking for & they kept showing me trucks out of my price range. The next dealership was a little further away & I had an appointment this time for a certain truck. When I got there, I met with the person I had e-mailed & said, "I would like to see the truck I was interested in." He said, "Oh, that truck. That one just sold yesterday." I was like, "What! You got to be kidding me! I drove all this way through a snowstorm to see a truck that's already been sold!" So I left that place very disappointed. I later found out that my uncle worked at Cortese Ford/Lincoln. So I looked up their website & found that they had like a 4.9 dealership rating. When I got there, the sales person was very helpful & friendly & wasn't in my face. He accommodated all my needs & showed me all the trucks I was interested in. He took the time to go over all the specs. in the trucks & he let me test drive the different models to see which one best suited me. I found the right truck in no time &, thanks to Bill Clifford & Dave Savine for giving me an excellent experience.

TRIOLO

Mar 31, 2014

OUTSTANDING HELPING ME FINDING WHAT I WANTED- YOUR MAKING THIS TO COMPLICATED AND YOU YOUR YOUR REVIEW IS IRRATATING AFTER YOU'VE DONE SUCH A GRAET JOB

rickwright1

Mar 30, 2014

I was very pleased working with Chris McCoy, It was his third day as a salesperson and I was his first sale. I believe Chris will be an asset to the Cortese family. He was vey courteous and if he didn't know an answer to a question he found out and advised me. It was also a pleasure working with Tommy who advsied me of the paint and interior protection plan offered which I did purchase. My over all experience with Cortese was excellent!Regards, Rick Wright Seneca Falls, N.Y.

tfountaine

Mar 30, 2014

We had an excellent experience with Burt. Within a matter of minutes he was able to locate the vehicle w/ options that we had wanted and worked out an amazing deal with us. He listened and cared about us and our needs! One of the best experiences we have ever had purchasing a vehicle. Burt is a great salesman and overall great person. We have had our vehicle for one week and cannot be more happy.

troy0803

Mar 29, 2014

We saw a truck on line, went into look and was pleasantly surprised by the friendliness of the team. We had a very good experience as they kept us informed of what was to come, as well as what was occurring during the entire buying process. I would recommend this group to anyone.

mromansky

Mar 26, 2014

I just purchased my second truck from Cortese Ford and I couldn't be happier. Living on Lake Ontario, I pass several other dealerships on my way to their auto group. I do this simply because of the customer service program, "It's Great". The Ford product is wonderful, but its the customer service that makes you come back to a particular dealership. I worked with Andrea (Sales) this time around and she held the high standard. I recommend Cortese with confidence.

jimb53

Mar 23, 2014

My 2nd vehicle from Cortese. Have worked with Bill Clifford for both. Bill's concern for our satisfaction has been excellant. The people at Cortese are friendly and considerate. I would recommend Bill and Cortese for anyone looking for a quality used car or new.

darlinde59

Mar 20, 2014

I had very good experience with Mike G. F&I department. He was very helpful above and beyond! He helped make the first time experience with Cortese Ford a enjoyable one! Thanks Mike.Denise Q.

Jaybones

Mar 18, 2014

This was the fist time I've had zero complaints about purchasing a new vehicle anywhere. Burt spent as long a time as I needed and never pressured my decision. We road tested multiple vehicles and discussed each one clearly,and Burt pointed out many differences and features to make my decision easier. The knowledge of a salesman makes the car buying experience much easier. Previous experience with this dealers service department also made my decision to purchase my vehicle with them easier. The staff in the service department has always been accommodating and fair. If you're considering a Ford product, I would recommend Burt and his team.

GMSD

Mar 10, 2014

My experience was as follows....Saw a truck on the internet....contacted them....got info...wanted to make an offer....they told me to make an offer.....when I did...I was told the truck was sold...the next day, financing fell through and they told me the truck was available....I said OK...I'd like to make an offer.....then I was told...No, we aren't accepting offers, the price is the price....a day ago i was told to make an offer, the next day they aren't accepting offers???...I then e-mailed the managers there asking to be contacted about this and guess what...no manager bothered to contact me....that was my experience.

Shuggy54

Mar 8, 2014

It was pleasure to buy a vehicle without being pressured and given information to make the right decision. I owe this experience to Denise Warren and I will be more than happy to recommend her and Cortese to anyone that I know that is looking for a vehicle. this is my second vehicle from Cortese and won't be my last. So thanks again for everything.Renee Forbes

cmmarchand

Mar 4, 2014

After past issues we had we were tentative to come back. Our son's car (which we purcahsed at this location last February) was up for inspection. I called and made an appointment with Ed Smith. He was courteous and helpful. When he called to explain what the issue was he let us know the concern was covered under warranty and the car would be ready by Monday. Picked up the car, Ed explained we would have to drive the car around and come back to have our sticker placed on it. He was patient, thorough and friendly. Thank you Ed Smith for incredible customer service! We will be back again!

marcyd

Mar 3, 2014

Great group of people. I was limited with what I had to work with, they made it work for me. This is my second vehicle from this dealership. Here it is 2 years later and I'm still working with the same people. This time I worked with Ron Christiano (General Manager), Denise Warren (Sales & Leasing Consultant) and Steve Weston (Finance Manager). I benefited from a great deal of knowledge, made me feel like a special customer. It was a really good experience working with them again.

Aveclise

Feb 21, 2014

One of the best car buying experiences!Great customer service I had called to inquire about a Jeep on their website, Michelle held it for me and removed it from the web until I could go look at it the following week. Definitely worth the 4 hour drive. The salesperson, Derek, was great. After a little negotiating, I got a good deal on a barely used 2014 Jeep and a very fair trade for my old car. No insulting remarks on my trade either which seems to be common at other dealershipsJosh the Finance manager, found me a very low rate, which was better than what my own bank could offer.It was a holiday, and I was able to go down in one day and drive home my new car!Very stress free. They really value their customers at Cortese auto

smb12988

Feb 20, 2014

I just bought a Ford CMax from James. James was super knowledgeable, friendly, and honest. He didn't push the car on me like some salesmen (from other dealerships) would back in October when I was still apprehensive. James went above and beyond to help me get what I needed. I would definitely recommend James as a salesman to anyone.

Allenavon

Feb 19, 2014

buying a vehicle can be a burden not just money wise but a pushy salesperson can ruin the best car price. But my experience with Cornell Bouie was a smooth running no stress buying experience, that has left a long lasting positive emotion . I can't help but to express sincere gratitude to Cornell Bouie and the Cortese team . I thank you and my family thanks you and I look forward too doing business with you again and I will strongly recommend you to family and friend as many time as I can get

jmot0114

Feb 19, 2014

These guys were great,after a misunderstanding.I met the owner an complimented his guys.Mr Courtese even came out to accept my compliment. Kudos to the Dan and Josh. I drove away with my jeep today and I couldnt be more happy.I will recommend this place to anyone and everyone, and in 4 years I WILL GO BACK TO THIS DEALERSHIP AND PURCHASE ANOTHER JEEP.thanks CorteseJason M. Mott

Cclark9079

Feb 15, 2014

Purchase date dec19/13 deal signed, they LOST money as said by Larry Used Car Manager for GMC Acadia $23,980 processed as $23,989. Negotiated extra programmed remote not there on Jan6/14 when picked up, they issued check for programming of $49.85to Doan Chevrolet in Spencerport NY but for remote had to pay $140.70. Reimbursement took 2 faxes, 2 phone calls, 2 emails and 1 letter, finally received Feb 6/14. Dan the sales person stated he would follow up on this but never contacted me I had to call Maria at customer relations to investigate and she got it done....Dan stated a172 point check was performed on vehicle, but they neglected to check fluid levels such as engine coolant down 1 quart, wiper washer fluid down and to top it off night of storm when NY Thruway closed, fog lights not working, and air filter never changed dirty dirty dirty, have not checked cabin filter yet but believe this to be neglected too. Arrived at dealership Jan 6/14at 11:30 finally left at 4:30 and it took an extra hour and a half to get remote programmed. I do not recommend this dealership dealership, make promises but not worth anything....

mvwatts

Feb 7, 2014

IN THE SPRING OF 2013 I LEASED A NEW FORD ESCAPE TITANIUM AND WE WORKED WITH ANDREA ON THAT TRANSACTION. IN DECEMBER OF 2013 I DECIDED TO ADD AN ADDITIONAL VEHICLE AND FELT THAT THE CORTESE EXPERIENCE WAS SO POSITIVE AND EASY GOING THAT I WOULD CHECK IN WITH ANDREA AGAIN. SO NOW I LEASED ANOTHER VEHICLE A 2013 FORD EXPLORER LIMITED AND IT WAS AN EVEN EASIER AND AWESOME EXPERIENCE THAN THE FIRST GREAT EXPERIENCE. IN FACT THIS SECOND TRANSACTION WAS DONE COMPLETELY ONLINE AND VIA EMAIL WITH ANDREA. I DIDN'T EVEN SEE THE VEHICLE IN PERSON UNTIL THE DAY I CAME TO PICK IT UP. WE'VE BEEN BACK FOR ROUTINE SERVICE ON THE ESCAPE AND THE SERVICE DEPARTMENT IS EXCELLENT AS WELL. I TOLD A CO-WORKER ABOUT THEM AND WITHIN A WEEK THEY BOUGHT A CAR FROM CORTESE FORD AS WELL. AS I DID THEN, I WOULD DEFINITELY RECOMMEND THE CORTESE AUTO BLOCK TO ANYONE LOOKING FOR A NEW OR USED VEHICLE!

Dhagmier

Feb 1, 2014

Buying my new Jeep Patriot was our second new car purchase from Cortese in less than a year. The service that we received was outstanding. The best recommendation I can make is that we plan to go back next time we are in the market for a new car.

mnp21

Jan 31, 2014

why i have given the rating i have. Denise Warren is a wonderful sales women. a hard working person that goes beyond the call of duty.a great aset too the cortese ford dealership.

sdack

Jan 22, 2014

Cortese auto group was fantastic. A home environment. As an out of town person they treated me wonderfully and gave me an excellent experience. I would recommend the trip to anyone.

l225371

Jan 20, 2014

We've purchased several vehicles from Denise Warren within the last two years and we're impressed by her professonal, friendly and knowledgeable approach. Denise always shows a lot of patience and never tries to pressure you.Our latest purchase was a Ford Escape Titanium that needed some accessories installed as well as receive a full Ziebart rustproofing and protection package. Denise worked hard to get us a great price, get us the options and accessories that we wanted and delivered the vehicle to us quickly. Denise interacts with others to make this happen. We've had our first service performed on our Escape and have had our other Fords serviced at their service area and we're pleased with the friendly and knowledgeable service staff also. We rate Cortese Ford very highly and have referred several friends and family members who've also purchased vehicles from Denise.

FatimaGoba

Dec 27, 2013

I went in at 9:30am to look at a 2005 Jeep Liberty. I was immediately greeted by Dan Tucker! I was driving my Jeep by 1:30pm. Dan took care of everything! Great service and very friendly staff!!

mrjp64

Dec 16, 2013

Tommy and Steve went out of there way for me. When other dealerships said what they could do. Tom and Steve actually did it. Sure glad I came in for a test drive. I'm sure my wife and I will sure have fun in or new Mustang thank you

kgraci

Dec 6, 2013

It was a pleasure working with Andrea. She was knowledgeable and communicated the features of the vehicle very well. She was the only sales person that kept in contact with me after my first visit. I visited other dealers I was interested in and no one followed up as well as Andrea.

harleygrl642

Dec 2, 2013

Denise was friendly very helpful and took the time to make sure my needs were meet. She listening to what I was looking for in a car and meet my requirements

JenandDan1

Nov 27, 2013

We spent a few months looking for a truck and finally settled on a new Jeep Grand Cherokee. Cortese was the final dealership that we visited in our search. We were lucky enough to work with Dan Berg. Dan was friendly, knowledgable about the brand, and ready to make a deal. We had spent the morning at a different dealership (on the east side of town) and were told by the sales person " the Jeeps are selling, we don't make deals - why would we?". That sales person didn't even bother to give us a real price. As soon as we walked into Cortese we knew things were different, we felt comfortable, and didn't feel like we were being jerked around. Dan took the time to give us a fair price for our trade in - and worked closely with the sales manager to get us the best price on the Jeep. Cortese will have our business for many years to come.

earltonj

Nov 23, 2013

Bob was knowledgeable, Very honest and a straight shooter. He worked extremely hard to get me a deal I was satisfied with. I will go back for my next vehicle because I've never been to a better dealer.

happypappa20134

Nov 15, 2013

The best customer service/ sales experience I've had in a long time he went above and beyond him and steve did for me and my daughter in law.

cmmarchand

Nov 13, 2013

Was very disapointed, i dropped my sons car off, was called rather quickly that he needed brakes-( pads, routers, calibers the whole works). He just purchased this car from you in February. The total to fix the car was $940. I asked Dino not to do anything and I would call him back. After speaking with multiple people at work I called Dino back and told him that I was going to take the car for another opinion. He asked why and I explained because the price seemed to high. Within minutes the price dropped to $704. I had you do the car but felt taken advantage of and will not be bringing our cars back again. I, who knows nothing about cars need to know that you my dealership is being completely honest with me. When I asked Dino why the difference in price so easily, he said because he was giving us the top quality equipment and that now he was giving us the manufacturers brand. If that was the case why would you not give me the option of top quality or "generic" brand? Over the last 10 yrs our family have purchased 6 cars from you, and within the next two years both myself and my husband will be ready for another. I dont feel confident anymore going to a place that I cannot feel 100% I am getting the best information and an honest deal for me?

melissas22

Nov 7, 2013

Bill was very accommodating, and worked with in the evening, after his shift, just to be sure we would be happy with the deal and car we were getting. I was hesitant to downgrade from my MKZ trade in, to a Fusion SE, so Bill helped us look at all available vehicles to get the features I really wanted. There was a lot of back and forth that night on the phone, with Bill doing some research from home, and we ended up deciding on a fully loaded Titanium. I love my new Fusion, and I'm excited to drive it. Everyone else I encountered at Cortese was welcoming and friendly also. It is a great dealership! Thank you.

hank200723

Nov 5, 2013

Loved Tim May. He was very helpful. I was not haggled over price. I was talked up $400 for the mandatory paint protection apllied on the car because it was on the lot over 40 days. Since that was the difference between invoice and the price I payed, I'm not that annoyed. On the other hand, the finance lady was the only issue I took issue with. She pushed the warranty which I had to decline 3 times and she stated on two occasions that I couldn't pay off my Ford Credit account until after my third month.I called Ford Credit and they stated that its not true. I can pay it off any time. Ford credit is noting it on their records. They also didn't know all the available rebates available at the time. Could be more knowledgable .

debbiebell02

Nov 2, 2013

We have been with Cortese Ford for the last 10 + years and have bought over 19 cars with them. They have always gone above and beyond with us. Denise Warren is one of the friendliest sales people we know. She always makes us feel welcome and treat us like family. They always try to get us the best possible price and provide great service. This is the first time we have worked with Steve Weston and he worked so hard to get us the best possible deal. We have tried other dealerships but always come back to Cortese.

Mruscher

Nov 2, 2013

When my Husband and I walked into Cortese we didn't see the sales person we had worked with in the past. (We had bought 7 cars from him) We asked Andrea if this person was around, she said "No he had retired" We were so disappointed, and almost walked out. Andrea said let me try to help you. She showed us many trucks, and sat with us for a long time, showing us different options. She never pressured us nor made us feel unwanted. We ended up buying an F150 from Andrea and the Cortese Group!Thank You Andrea for being there for us! John & Marlene

Eheberle

Oct 31, 2013

I had a good experience with Burt. I love my ford edge and would recommend this vehicle to others. Burt made sure that my experience was a good one.

bosoxfan825

Oct 29, 2013

I had a great experience dealing with Dan Obrien. He was always very helpful in answering any questions we had and took the time to explain the whole process. Anytime an issue was presented to him, he went out of his way to get it resolved as fast as possible. My wife and I are extremely happy with the service we received in buying our 2008 Grand Caravan SXT. Thank you so much for a great experience in what can be a most stressful situation!

feilerla

Oct 28, 2013

Denise Warren was very nice to work with , I have been a customer for over 10 years ,I have nothing bad to say about your service that is what has brought me into your dealership in the first place . Denise Warren and your sales staff were very professional with me . I look forward to working with you all in the furture.

wbowden37

Oct 28, 2013

Bob Harmor Was very helpful and honest I feel that he went above and beyond to make me feel comfortable with my purchase.Thanks Bob Harmor for being a great saleman.

sabresfan70

Oct 18, 2013

no bs I had a set price I wasnt budging on it.They found the right financing and i drove it away the next day.

lmwilson

Oct 2, 2013

Found exactly the car I was looking for and Tim made it work for me! I love my new Edge! Thanks for taking the time to help me figure everything out.

Shirleygreen198

Sep 29, 2013

We have purchased our last three cars and current two cars from Cortese. This was our first experience with Bill. He certainly made a great impression on us, as we plan to continue working with him and Cortese.

SharonJohnson

Sep 25, 2013

This car buying experience was excellent from start to finish. From the time I entered the dealership until I left with my new car, Bill Clifford answered every question and concern that I expressed. No pressure, no rush for a decision, no haggling.

Bmart43

Sep 24, 2013

These guys work miracles!!!! I came in struggling with an overwhelming payment from another dealership that run me through the ringer and came out of the Cortese auto block with a smile from ear to ear. The advertisement sent out about absorbing negative equity when raring works folks!!!! Stop in ask for Tom especially when your in the market for a ford truck!!! I will be returning for any years to come!!!! I spoke to everyone from Tom to the GM and was not once let down like I said they work miracles!!!

gosman

Sep 23, 2013

My experience buying a new truck was great Burt Lyon did a good job working with me. He provided a lot of assistance helping me to understand the new "perk" on my truck before I drove away from the dealership and I felt he worked to get me a good deal.

banditbear

Sep 21, 2013

Denise did an exceptional job working for me to develop this new car trade. I was not looking for a trade in to upgrade however after working with Denise I was made aware of the benefits of this transaction. I applaud Denise for her professionalism and Cortes should be very proud to have her on their staff. She goes the extra mile. Howard Flint

smooret

Sep 20, 2013

We actually went in thinking we could only afford a used car because of our budget. But Jason talked to us about all the possibilities. When we arrived he had vehicles available and ready to go for a test drive and assured us that he could get us in a vehicle that would meet our budget and needs. He was very nice, knowledgeable, professional and had a good sense of humor--all important things that a customer is expecting to experience when trying to select and buy a car. It can be a stressful, but he put us at ease. He also put us in a NEW CAR that met our family needs! Jason's service was "exemplary". He earned our business. We will definitely go back when the time comes to buy a new car, and refer friends and family in the market for car.

carter51tj

Sep 11, 2013

Sam was great to work with. He made sure that we were able to look at all of the vans and all options. I would go back to Sam in the furture.

MisterJohnny

Sep 9, 2013

Bob Bonter is always the man. They have really helped me out with my Mitsubishi Endeavor, which is a great car too. Bob is really helpful.

Caseymurphy11

Aug 31, 2013

Jason is an asset to Cortese. Extremely professional, knowledgeable, and great personality. He made my experience in a car purchase a good experience. Janice Mahoney

martyharvey

Aug 25, 2013

After finding a used Lincoln in the Cortese inventory on-line, the initial phone & email were not effective. A follow-up by Byron Lyth was very helpful and we were able to confirm a sale.My Sales Consultant Bill Clifford provided excellent service and I was very satisfied with the transaction. My MKX look great when I picked it up.Thank you.

Clfitch

Aug 24, 2013

I had a great experience buying my used Tahoe at Cortese with the help of Burt Lyon. I couldn't be more satisfied, thanks guys!

stephaniebrumfield

Aug 24, 2013

I gave Jason Miller all 5 stars because he was very nice. I wanted the dodge charger really bad and i wouldnt have the money till that following money and they couldnt hold the car but he could tell that i was a potential buyer and he was able to hold the car for me and i was on my way. he was very frienldy understanding and he gave wonderful, outstanding service to me, my mother and fiancee. thank you jason i hope more people can come and have you as a sales rep you were truly wonderful, god bless.

Bjmeyers69

Aug 20, 2013

If you are buying a Ford, ask for Tom Ciavarri. He will make your buying experience go very smooth. They are very family friendly as well.

wmanosh

Aug 5, 2013

Denise assured me she was confident her finance dept could get me a mustang. One day went by and they did! I am so happy! Kudos to Denise Warren and Cortese Ford!

marshallparker

Aug 3, 2013

I recently went into Cortese Auto with hopes of purchasing a car off there lot. I had visited many other dealerships around town and was turned down repeatedly. However after visiting Cortese Auto I was able to work with a great group of guys such as Daniel Berg and Dan Obrien who worked extremely hard to find me a vehicle that I wanted and could afford. There work environment is great! Great communication, quality cars and just overall good people. I would definitely recommend Cortese Auto group.

chreb

Jul 31, 2013

I visited Cortese Auto to look at a Lincoln MKZ. Well, I saw, I liked, I leased!! I was there for approximately 2 & 1/2 hours working with Adam Valentine and then Jarrod Lee. They were both great to work with. I had not made arrangements to have my Infiniti inspected yet because I was going to look at the 2013 Infiniti in the next few days. But ...... I then made arrangements the following day to return my leased G37X Infiniti to the Infiniti dealer . Adam had stated I could return my car to Infiniti dealer down the road and someone could pick me up and bing me to Cortese to pick up my new car. I received a call from Cortese management stating that Andrea Chapin would be assisting me with the car instead of Adam. She, also, was extremely helpful and went over all the paperwork and the instructions for the new car and said I could call with any questions that I may have and she has followed up with emails also. I would gladly recommend Cortese Auto to family and friends. Thank you. Lucille Orioli

bl50511

Jul 29, 2013

This is the second time I have purchased a vehicle from Cortese. I live an hour and half away so that should tell you what a great dealership Cortese is, the staff is great too, from Shane the Manager to Denise my sales lady. So next time your looking for a used or new car go see the great people at Cortese Auto Block.

ladams3

Jul 11, 2013

Last fall, I leased my Jeep Compass from Cortese and have been more than satisfied from customer sales to the auto service department. Whenever I need something taken care of on my car, from low tire pressure to an oil change, the employees are extremely helpful, quick and friendly in fixing my car. Today, the service department was able to quickly get me into the shop on my lunch break to fix my tire on such short notice and were extremely friendly and attentive to my time constraint. It is always a pleasure working with this dealership, and I would highly recommend Cortese!

Karen8788

Jul 6, 2013

It had been a long time since I had bought a car from a car dealership and can't say I was really looking forward to it. I can't believe how easy and pleasant Bob Harmor made it. He went out of his way to make the process convenient for me. I would 100 percent recommend Bob and this dealership to anyone looking to purchase a car. Thanks Bob !

Norann

Jul 3, 2013

From start to finish everyone especially Andrea were extremely helpful and kind. Andrea is probably the most honest and down to earth sales person I have ever worked with. Thank you Andrea!

SALLYSSSS

Jul 2, 2013

I went to another local ford dealer and was not satisfied with the service that I received. So I went to Cortese Ford and started working with Denise. The time and assistance that Denise gave to both myself and my family in looking for a new Explorer was far above what I expected. Denise located an Explorer with all the options that I wanted and was able to keep it within the price range that I wanted to spend. I also dropped off my new vehicle today to have the ziebart package applied and Denise made her self available to get the vehicle in and had a loaner car ready for me so that I could continue on to work. I would by far recommend Cortese for purchasing a new vehicle and I would recommend that you look up Denise Warren to be your sales representative as I feel she goes far and above what is expected for the customer.

gweg22

Jul 1, 2013

I ordered a 2014 Mustang and had to wait three months but I was kept in the loop as to its status and when it arrived Wayne was excellent it completing the deal and knowledge of the car was terrific.

vperez

Jun 30, 2013

I can't even explain with words how grateful we are; James (our salesman) should get an award for being the best customer service/sales person in NYS. This person was always there to answer any question we had about our now new car (and when I say "always" I really mean it, we got his cellphone number and he was answering questions even after hours!!!), and when we got to the dealer he was extremely helpful and patient. OMG what a wonderful experience.

cortese

Jun 16, 2013

My wife and I are both satisfied with the services we've recieved from Steve Weston. He helped us purchase the Ford Focus two years ago and he just recently helped us purchase a Mustang and we are enjoying it! We would recommend Steve to all of our friends, neighbors, coworkers and relatives. He has helped us make right decisions that has paid off. Thanks Steve!!!

MEL12

Jun 16, 2013

Sam Cubiotti was great to work with in helping us lease a new Dodge Dart for our son. He got us into a payment that was acceptable. He let us take the car for the weekend with dealer plates, and my son returned on Monday to have the Dart inspected and the plates from the trade-in put on the new car. Everything went without a hitch and we're very pleased with Sam's professional assistance. Thanks Sam. Margaret and Scott Meli

vinnyrose

Jun 14, 2013

I had a great experience buying a car from Cortese Ford. Wayne Rainey was my sales consultant, he was very friendly and did everything he could to get me the best price with all the incentives he could get for me and the best financing. The final cost was much lower than comparable vehicles at other dealers. When a clerical error was made with my tax (I live in a different county with a different rate) the management took the difference and gave me a discount on my extended warranty. The car wasn't ready to leave the lot yet so I went out to dinner, came back, signed my paper work, and the car was ready to go washed and with a full tank. Wayne got me setup on Ford Sync with my online account and with bluetooth on my phone. It was a great first time car buying experience, thanks to Wayne, the financing team, and the excellent management.

dcon88

Jun 13, 2013

i just want you to know i bought a cobalt ss there, the car is great, but your dealers and sales manager are very tackie and unkind. adam valentine was alright but failed to tell me the passenger door panel was coming off, which said they couldnt fix because its not covered by lemon law. all it is is a clip and you couldnt fix it? i spent 11000 on this car and i must say for the money spent, your service is terrible. they "waxed" it before i picked it up......i ended up having to finish waxing it myself because whoever waxed didnt do a good job at all, tons of wax lines all of the car. and your sales manager joe, hes got a serious attitude problem, he got extremely mad when i changed my mind on getting the warrantee because he tried to pull a fast one on me.he was slamming papers down and trying to make me feel like an idiot for not wanting the warranty. and im telling you as a business owner myself, that is terrible for business. my aunt had a similar experience with you guys as well. so just wanted to let you know in the future i will not be coming there for a car purchase and neither will anyone i know for that matter. have a great year.

Jaimes78

Jun 9, 2013

Tim was amazing!!!! I have wanted the car I bought for 3 months but was hesitant to get it because it was more than I wanted to spend. Here we are 3 months later and I'm happy than I ever thought! I am sooo glad I chose to get the SUV I wanted and was very appreciative for Tim's patience and willingness to go above and beyond for me. Tim literally spent days with me with while I called and stopped in still trying to figure out what to do. I'm so happy I got to work with Tim because I'm not sure this experience would've been so positive given my craziness!! Thanks Tim for such fabulous service!!! I will be back and will DEFINITELY send everyone your way!

whammo22

Jun 8, 2013

I was in the market for a used care to replace the vehicle for my wife. Cortese was the first dealership of many that we visited, and in the end it was where we came back to make our purchase. Our salesman was James Jochen and he was fantastic from beginning to end. He was attentive to our needs and to our budget and found us a vehicle that worked for us. He was responsive and attentive to all communications that we had over a week and a half period. He was polite, friendly, and willing to get an answer for us, even if he had to "go the extra mile" to get it for us. The overall customer service was absolutely wonderful. Every person that we met along the way was kind and courteous to us. The price that we paid for the vehicle was several thousand lower than the KBB estimated value and much lower than other dealerships in the area for a comparable vehicle. All in all I would definitely return back to Cortese in the future when I will be looking for another vehicle.

JHuPiTer

Jun 2, 2013

The only reason I did not give a 5 rating across the board is because it took almost 6 months for my built to order Ford Fusion Titanium Hybrid to arrive. I do not know if this was something Cortese could have controlled. However, once it did arrive, there were some scratches on the finish. The dealership and Fahad did everything they/he could to compensate and correct for that small issue. Since delivery, I have only had good experiences. Management at Cortese have so far been very accommodating dealing with any concerns I have with the new car.I have the resources to get any high end sedan I want (Lexus, BMW, Mercedes, Infiniti, Audi), but I went with the Fusion Titanium Hybrid as the best combination of style and substance, and chose Cortese because of the convenient proximity to my office. My hope is that maintenance and followup customer service will be exemplary despite a few initial hiccups.

tonypetro

May 14, 2013

My experience with Cortese Ford was excellent. I was in the market for a difficult to find truck, something that I knew was not in stock at Cortese but they had similar trucks for me to test-drive. Patrick Zimmerman never shied from the challenge and worked relentlessly to find me the truck I wanted (plus some!). It was clear that Patrick had the support he needed internally to make this happen and I couldn't be happier.

metamentor

May 10, 2013

The whole team worked like a military operation from the initial internet contacts of Joshua and Tommy Ciavari in sales, Joe DiGuardi financing team, and Ryan Ercoli putting the fine touches on prepping my vehicle for delivery. Very pleasant and hard working sales team, if I owned this business, I would hire these people...car delivered same day. I like my car and the Ford Fusion drives and looks like a luxury sports sedan...Aston Martin. yes, I would return...to save and buy the Ford Fusion Hybrid at 47miles per gallon and beautiful, breathtaking.

kaykeli1205

May 8, 2013

Tim May is great he is personable and goes the extra miles yes I said it miles for each and every customer! THANK YOU Tim May from start to finish with all your help and best of all we became friends and we hope to see you and your beautiful family soon!

64galaxy

May 4, 2013

Very positive experience with Fahad and the other employees involved with our purchase of a 2013 Explorer XLWe would recommend your FORD dealership to anyone looking for a vehicle or service.Mike & Billie MartinaDansville, NY

osheajt

May 2, 2013

I had apprehension on going to Cortese to purchase a vehicle. I went to their website to review the Lincoln selection. I was contacted with by their internet group to foster and gauge my level of interest. Dana was very professional and engaging. Based on the conversation - I accepted the appointment. When I arrived - I was met by Dan Tucker. Understanding the money I was going to spend, Dan was very patient, quick to address concerns and very kind. Needless to say at the end of it all - I would go back to Cortese. Thank you for a positive experience.

Navigatorowner

May 1, 2013

We moved to the Rochester area a few years ago after purchasing our Lincoln Navigator elsewhere. The service we have received from Dino has been nothing short of amazing. He has always treated us as if we had purchased our SUV from their dealership and has gone above and beyond great service on more than one occasion. The dealer that sold us the Navigator was inept and incompetent. The paperwork regarding the extended warranty and maintenance we purchased was either submitted incorrectly or not at all. Dino stayed on top of this dealership until they submitted the correct paperwork that accurately reflected what we paid for. In addition to that, he stayed WAY beyond closing time one snowy, windy night to wait for me after my window got stuck in the open position so I could drop off the car and get a loaner until my window was repaired. When my husband came to see what had happened, the battery in his car died and Dino stuck around even later to give him a jump so we could both make it home safely. Every time I have needed help, Dino has been courteous, kind and ready to do what it takes to solve my problem. As a current or previous owner of BMW, Audi and Mercedes, I have never received this level of service from any dealer, anywhere. If you have a service need for a Lincoln vehicle, I highly recommend you see Dino at Cortese.

miller315

Apr 22, 2013

We rate our vist with Tim May 1-10......a 10, he was a very helpful, patient person!! We were so glad we ran into him when we walked in! He showed us the car, told us EVERYTHING about it and when it came time to sit down to do the paperwork, he was very patient and informative! When we picked up the car, he spent hours with us showing us how to work everything!! Our experience with all of you was wonderful, thank you so much for all your help and for a wonderful car!!

lincolnhybrid

Apr 19, 2013

I have been a loyal Acura owner for over 30 years. I was very skeptical about the Lincoln brand and level of service I could expect. I was pleasantly surprised by salesman Tim May's no-nonsense, honest approach. I was given an exceptional price for my trade-in when I first spoke with him in August 2012. Due to 2013 MKZ delivery delays, the car was not available until April of 2013. I was very concerned they would not honor their original trade-in offer because my car went well over 100,000 miles. Some dealerships would have offered me a great price to keep me interested then when the car was available, offer me thousands less. Much to my amazement, they honored their original offer.Tim May kept telling me, "We are here to make sure you are completely satisfied". I kept thinking, "Yea, right." The more experience I had with Tim and the Cortese Dealership, the more I was impressed. I wanted to know what I was getting myself into so, I initiated contact with between 10 15 different employees. Each and everyone expressed a genuine enthusiasm for the Lincoln brand and the Cortese Dealership. Many have been there for well over twenty years and virtually all of them spoke about being part of the Lincoln Family.I had some minor cosmetic matters I wanted taken care of. I am very particular about my car and believe that the better you take care of your car, the better it will take care of you. Service manager John and his people, Dino and Ed, immediately addressed ALL of my concerns, no matter how minor it was. I was told several times, "We are here for you." I know from past experience, other dealerships would have told me I was just going to have to live with it or I was being too picky.I am very pleased with my interaction with the Cortese Lincoln Dealership and look forward to working with them for many years to come.

kitsune8

Apr 18, 2013

Anna was amazing! I needed a new vehicle in a short period of time as my previous vehicle was totalled in a MVA. I gave Anna my specs, price range, and time limit and she was able to efficently and expertly completely meet my needs. Unlike a lot of car dealerships, their were no heavy handed, pushy sales pitches. Anna was available, open, and willing to do whatever it took to make me happy. My experience with her not only exceeded my expectations, but made buying a new car an easy experience. I highly recommend this dealership and Anna to anyone looking for a no hassel, no stress car buying experience.

cookieshmoo

Apr 16, 2013

Tim May was a great help. I was buying a car for my son and he didn't just talk to me he also talked to my son.Thanks Tim!!

ferrarilou

Apr 15, 2013

Ron Christiano and Fahad Siddiqui are AWESOME! Fahad and Ron fulfilled ALL of my requests and then-some! My truck was tinted, bug guard installed, rain guards installed, and leveling kit installed in a emtremely fast fashion and all before I took delivery! They bent over backward for me. I am very happy I decided to purchase again from Cortese Ford (My last ford was purchased at Van Bortel), this transaction went faster and smoother! THANKS GUYS!

Palermo56

Apr 4, 2013

Bill made our purchase very fun and exciting. Although we had purchased an older vehicle (07'), Bill and Cortese made us feel like we were getting something brand new. Bill new everything there was to know about our mountaineer and answered all of our questions with confidence and accuracy. This was the best dealership experience I've ever had, I no longer dread the car buying process. Thanks again everyone!

2012rangerover

Apr 1, 2013

Very pleasantly surprised. No high pressure sales. The sales consultant was Jeffrey Rupert who showed me the vehicle. He was very friendly and worked hard to put the deal together. We agreed on a fair price for the vehicle and they gave me a generous value on my trade to make the numbers come out where I needed to be.Overall a great experience and I would highly recommend Jeff Rupert as your sales consultant.

Belickter

Mar 30, 2013

I was very pleased with my sales experience. Andrea was very friendly, knowledgeble , and professional.The pricing was great and the finance was quick.The service departments hours of operation is great along with the manager,

aabbamon

Mar 26, 2013

This visit was a very positive experience. I was greeted at the door and was shown the car that I was interested in . I was given the opportunity to test drive the cars I wanted and each cars options were explained to me. They presented to me my payment options and rebates and discounts I qualified for. I feel I got a good deal and was treated very well. My salesmen - Tim May -- was very professional and knowledgeable. I will return when it is time to trade in. This was a good experience for me.

mhill1946

Mar 23, 2013

We leased a 2013 Ford Fusion - it was our 4th Ford from Cortese. Steve Weston did a terrific job in getting us a new leased vehicle. We're extremely satisfied with his service and helpfulness in getting the new car.

dwebb116

Mar 18, 2013

Lincoln has out done themselves with the new design of the MKZ!! It is SPECTACULAR!!! I fall in love with my car all over again when I drive it. This is my 3rd Lincoln MKZ lease. I came back again because of the professional treatment that I receive from Cortese and how great Wayne is. Wayne has always treated me like I am one of his favorite customers. Wayne is very professional and courteous. His knowledge and enthusiasm about the car is infectious. The professional treatment didn't stop with the sales department. Everyone that I encountered at Cortese was wonderful! For all of you out there who haven't visited Cortese you really do owe it to yourselves to go. I am sure once you do you will have the same Cortese experience that I had. Its GREAT!!Sincerely,Debra WebbFairport, NY

Cbetz19

Mar 16, 2013

I had a great experience buying a car here. I would definately recommend my friends here and come back when I decide to buy a car again

Marko26

Mar 15, 2013

I was given immediate, professional and amazing help with all of my needs. I left with my new truck feeling fulfilled and confident. The sales team was all around professional and highly knowledgeable. Big thanks to Tommy and Ron for all the help!

nelg

Mar 12, 2013

I met with Wayne Rainey when I first came in to Cortese looking to buy or lease a new car. Wayne was very professional, courteous and knowledgable and I felt very comfortable with him almost immediately. He showed me a few different options for acquiring the vehicle I chose and that helped me to choose which one was the best for me. I would definately recommend your dealership to any of my friends and I would tell them to ask for Wayne.

l225371

Mar 8, 2013

Within the last month we purchased two Escapes and a Super Duty from Denise Warren. Denise not only got us a good price, she had our vehicles Ziebarted and outfitted with our requested options and delivered in record time. Denise interacts with other great employees such as Kirk Paddyfoote and Daren Van Orden in service to answer questions and get things done. This is a great dealership, this is our ninth purchase from Cortese Ford within two years.

abraband

Mar 1, 2013

Tim was the best! He was friendly, knowledgeable and not high pressure. An enjoyable car buying experience. Everyone should go see Tim! Real nice guy.

yo10

Feb 28, 2013

TIM WAS GREAT, I TOLD HIM WHAT I WAS LOOKING FOR AND HE FOUND IT. HE ALSO CAME IN ON HIS DAY OFF AND MADE SURE MY CAR WAS READY. ( PAPER WORK AND ALL ) THANKS TIM...

cmoore62

Feb 22, 2013

Tim was very professional and made buying a car an enjoyable experience. He never pressured us and he went out of his way to accommodate us and it was greatly appreciated.

1965elvis

Feb 12, 2013

i HAD A PROBLEM AND BYRON TOOK CARE OF IT, GOOD JOB. BYRON TOOK THE TIME TO DISCUSS A ISSUE Ii HAD AND RESOLVED IT.

georgesupple

Feb 9, 2013

Deal experience was favorable. Dan Tucker was very helpful in making this deal. I feel the trade in values on both my cars was very low. I wonder what you were able to resell them for. I guess every customer has the same feeling, but I still feel I did not get their true value.

chrisy484

Feb 6, 2013

I am very apprehensive about purchasing any car and Sam Cubiotti was by far the kindess and most understanding to MY needs sales person I have ever delt with. I didn't feel like it had anything to do with him. It was entirely about me and what would work for me. He removed the fear I walked in there with and I am extremely happy with my purchase. Josh Jenny also, having the finance part did not try changing numbers on me and respected my yes or my no's. I left him with the same monthly payment I was supposed to have. They were both amazing and I will recommend this group to my friends. Thank you for having them in your business. I am very Happy :) Christina Wagar

bedh

Feb 2, 2013

I am Bedh Pokhrel from Rochester new york. Since one month before i have been looking for a used car in different dealer but i finally reached to cortese ford dealer in west Henrietta. I met a sale consultant Tim may. He is friendly, polite and kind person. He did all documentation of car in short period of time with good manner. I like his behavioral character 100% to deal with different kind of customer. Again I am thankful to cortese ford dealer and special thanks to sale consultant Tim May.

1markzeb

Jan 29, 2013

I had a great sales experience with Marc Parker at Cortese Ford. He administered almost all of my requests and sold me a 2011 Kia sportage for a reasonable price.I will recommend him and the dealership to other prospective car buyers.I will rate the experience as excellent overall.

kujo72200

Jan 27, 2013

from start to finish, it took 3 days to get our van "completely", when it was promised to be ready at 5:00 on day 1. we were promised a new battery when the van didn't start for the test drive, told they'd get it inspected and it'd be ready at 5. we paid our deposit and left our plates to be transferred. we returned at 5:00, and our plates weren't on the van. we were told to take it with dealer plates and return the next day because it hadn't passed inspection. the next day came and went and it still didn't pass inspection. bring it back tomorrow we were told. it's very concerning when in two full days a "quality" used vehicle can't pass inspection. the third day, the van had to be jump started by my husband and to our dismay the battery had never even been changed. my husband returned the third day and told our salesman we wanted it done that day as we were really starting to question our choice to buy this vehicle from cortese. he also asked for a tank of gas due to the inconvenience of all the back and forth. as soon as the battery was really replaced it passed the inspection and was returned to us. as an added slap in the face, there was less than a half a tank of gas and the windshield washer fluid was completely empty. when I called to voice my dissatisfaction, I was offered 3 free oil changes....why would we ever bring our vehicle to a shop that doesn't do what they promise?

jmwiemer

Jan 23, 2013

The sales team was very helpful and courteous. Both Patrick and Dan were both knowledgeable and understanding. I would and have already recommended this dealership to friends and family.

susie.rose.142

Jan 21, 2013

When I was about to take delivery of my 2009 Lincoln in January 2010, my husband was in intensive care, without a good prognosis. Tim May went to extraordinary lengths to help me thru the final purchase / take delivery, turn in a rental car process. This level of Customer Service brought me back to Cortese, & in particular to Tim. He is an outstanding, caring individual and both he and Dino have ALWAYS gone the extra miles to take care of me. You don't see that very often these days.

jmulroon

Jan 16, 2013

Everything was fine. Good price, didn't waste my time, they communicated well re: the cars. Price might have been a little better elsewhere - one dealership in the area was advertising that they would pick up the first 3 payments. Rep was unclear whether it was better to take the financing offer vs the rebates and go with my own bank for financing -- that should have been made very clear.

Lafromdaroc

Jan 15, 2013

Overall it was a great opportunity. Wayne Rainey was excellent in helping us find what it was we needed and wanted. Highly recommend them to others

Mccauleykirsten

Jan 15, 2013

We got a very good price for an almost brand new SUV which is a hard thing to find. Over all a great experience and our salesman worked with us in all aspects including payments.

hankason

Jan 12, 2013

In past years I have dealt with Cortese (Dodge) when I decided to buy a Ford I thought I would give Cortese Ford a try.I did a Sunday drive through to see if Cortese had the car I was interested in. There were a whole line of them; but one stood out. I noted its location.Monday I drove to Cortese and walked through the front door. A salesman with a big friendly smile approached me, Tom Ciavarri he said and extended a hand. Hank Harrison I replied. Is there something I can show you, Tom asked. A New 2012 Ford Transit Connect if you have one. Follow me Tom motioned. We walked across the lot directly to the van that had caught my eye.Tommy showed me all of the Transit Connects features; he explained it was a well proven van that had been sold in Europe for nearly a decade. That it had Fords dependable 2.0 four cylinder engine. (Like the one in my daughters mid 90s Focus)Tommy offered a test drive; I jumped at the chance. I loved the view from the driver seat, like a greenhouse. Tommy pointed out how nimble the van was, indeed made for narrow European streets, I felt I could go anywhere in the US with room to spare. Driving around I discovered Tommy and I had the same sense of humor as we likened The Transit Connect to the SmartCar of mini vans.Back at the Dealership Tommy put on his I am a professional hat and we got down to business. Questions about what I could afford per month, what about a down payment, trade in, all the necessary information to make a deal. Soon we were both satisfied with the numbers there was a handshake that sealed the deal.Would I recommend Tommy Ciavarri to a friend? You betcha. I would be sure the friend would get an honest deal.Henry Harrison

Sheryl frank

Jan 11, 2013

Very professional With a great personality! Enjoyed my car buying experience with Mr.May and will be returning To purchase my next car in the future.

cromar89

Jan 10, 2013

My experience with Tom was outstanding. I just moved to New York 6 months ago, and was looking to purchase a newer car. Since it was my first time stepping into a dealership, I was a little hesitant. Tom made purchasing my first car as easy as pie. This guy really knows what he's doing, and makes sure you know exactly what you're getting with no secrets. As a student, I was a little worried about the financing but Tom really pulled some strings and got me an amazing offer. I will continue to work with Cortese Ford for all my vehicle needs, and STRONGLY suggest Tom Ciavarri to anyone going in. THANK YOU TOM and everyone at Cortese! :)

dfrost420

Jan 10, 2013

Shane and Tim were very helpful and went the extra mile to ensure my satisfaction with my purchase. Tim even dropped the car off to me and my girlfriend at a nearby diner when it was ready. Thank you to the staff at Cortese.

mmona514

Jan 9, 2013

Wayne was extremely helpful. He thoroughly went through all of the details of the car prior to the test drive. He was up front, honest and open from the beginning which made him easy to trust. Once the decision was made he went over every aspect of the car that I would need to know when I drove it of the lot.

afzacholl

Jan 8, 2013

had a very good experience for our 1st time coming to this dealership. Tim May was excellent. Was a little disappointed that the day after we purchased the truck the battery had to be replaced. with the help of Shane Chapin we were able to purchase a battery in Syracuse area without having to drive the hour and half back to Rochester He advised that we could send the receipt and be reimbursed for the cost of the battery This we very much appreciate. The truck does ride and handle very nice

tsimmons

Jan 8, 2013

Both were helpful, knowledgeable and friendly. They listened to what I wanted and provided that and only that. I told them I don't like the sales game and I wanted their best price on the first offer. I was very happy with the price and am very happy with the whole experience thus far.

Aenglish

Jan 7, 2013

Not only was my sales rep and Josh the business manager friendly but the other associates made it a point to be friendly as well. Jason was straight forward and very professional and it was a pleasure to deal with him. From past experiences I was not looking forward to going through the process of buying a new car, but Jason and the rest of the employees at Cortese made it into a pleasureable experience and when people ask how I liked it there, I tell them I was happy with my experience and recomend them to others.

ggoodridge

Jan 4, 2013

Dan showed us several options and took time to explain the various features each choice offered. He worked with us to get our best trade value so that we were able to close the deal that day. We will return for our next car deal.

kyderr

Jan 2, 2013

I am quite the difficult client when it comes to car shopping. I have researched and visited other dealers all around the county. I came back to Cortese because no where else did I get the same patience. Plus they were able to give me more than I wanted. They went the extra mile, and even helped me bring my rental back. I always feel welcome when I walk in the door. Denise stayed late and worked hard to make a deal and I appreciated that.

JamieandPaul

Jan 1, 2013

My boyfriend (a car guy turned accountant) did some recon for me on the Ford Dealerships in the area. He told me about the friendly service and great deals at Cortese so he brought me in. I wasn't sure if I wanted to lease or buy and I didn't even really know what kind of car I wanted. After Tim took me for a ride in the last 2012 Ford Fusion I was in love. He worked with us on price and what our needs were...and we had some fun too!! After sleeping on it and talking to him the next day we were ready to make a deal and he told me that the car could be ready to pick up later that day! VERY exciting. This is my first new car and we ended up going with the lease, I had a lot of questions on both leasing as well as my new fancy car (I traded in my Chevy Lumina with 210,000 miles on it). Tim was thorough and was never mad that both nights we kept him after closing! The whole environment at Cortese was great, lots of laughs made the buying process exciting and not stressful at all. I will definitely recommend Cortese Ford and Tim May to any friends or family who are looking to buy or lease. Great experience overall!!

lilyellowflower7

Jan 1, 2013

Our current Kia lease is coming to an end, so my husband and I had shopped around at a few auto dealerships before coming to Cortese. When we walked in, we were greeted by a very nice gentleman, Sam Cubiotti. He made us feel welcome and at ease. He was extremely helpful, knowledgable and friendly. We felt comfortable with him, as we asked many questions about buying or leasing a new vehicle. Sam addressed all of our questions and concerns, when purchasing our new Jeep Liberty Latitude. He informed us of many different options that would suit our needs best. Sam is an easy going person and we did not feel pressured in any way, he is a wonderful asset to your company. It was because of Sam Cubiotti that My husband and I did not lease or buy a Kia, however we purchased a new Jeep Liberty Latitude. We had a very wonderful and mememorable experience at Cortese Auto Block and we would recommend Sam Cubiotti and this dealership to anyone!!! Thanks Sam! :)

pwolak07

Jan 1, 2013

On 12/27/12 I walked into Cortese Dealership after I had fallen in Love with a Dodge Ram 1500 4X4 parked out front. I was conservatively optimistic, however, a bit uncomfortable and reserved based on my past experiences with Salesmen at previous dealerships. Then Dave Hilner appproached me & immediately made me feel comfortable with his knowledge, expertise, proffesionalism, customer focus and friendliness.I really feel Dave was interested in creating a personal relationship with me right from the get go and has never wavered from that since. Wanting to be my point of contact with any questions, concerns, or simple requests. Always staying a step ahead of me,... switching insurance coverages, arranging appts for Zeibart protection for truck, & having vehicle clean warm & ready for my wife & I every time... Awesome!!..The last Salesman at Vision Hyundai who sold my wife & I a brand-new vehicle didnt want to have anything to do with us after the sale was finalized and shuffled us off to various service dept. with any concerns we had. I will continue to come to Dave in the future for any vehicle intersts and concerns, As well as "HIGHLY" recommend him to anyone interested in an Exemplary buying experience that is customer-driven..and Not Sales-driven as I have experienced at so many Dealerships in past. Thank You Dave for helping me realize my Dream Truck!

Ejoyce1953

Dec 29, 2012

Sam was great, he was polite, friendly, and approachable he really worked with mefrom the time I walked onto the show room until I was introduced to Jason Hennesy.The descriptors I used for Sam also applies to Jason. Jason was very patient with me.He explained everything in detail before I signed.Overall, my experience was very positive. I will reccommend Cortese to my friends.The staff(Sam and Jason) are GREAT!!Sincerely,Evelyn McNeillE

The Benedicts

Dec 26, 2012

Great experience! Denise was a pleasure to work with. She was very helpful and was able to answer all our questions and address our concerns. We look forward to doing business with them again.

jmtj

Dec 19, 2012

Denise is a true professional. She listened to our needs and went out of her way to find just the right vehicle for us. She then patiently explained all of the wonderful features of our new Ford Edge at delivery. Thank you for a terrific buying experience, Denise!

ladydukes

Dec 14, 2012

The staff was excellent!! Great teamwork.They were very professional getting the job done.Also,a man of his word..Have a Merry Christmas and Happy New Year!

wyattfm

Dec 12, 2012

My intention was not to buy another vehicle, but the car I was driving was 13 years old. My husband has spend the last two years fixing on this vehicle almost every month. This car still has a good motor and it runs. I have gotten money worth out of the vehicle. When I had to take the bus, I started getting upset and decided that I would go, and look at getting another car. I went to Cortese, becuase I bought my previous car from Cortes. So, I figure I might have a good chance at getting one. My husband and I went to Cortese and we was greeted by Mr. May. I am glad that it was Mr. May that I had met. Mr. May is a very nice and honest person. He never tried to sell me something that I could not afford. I told him what I wanted, and he told me what I could get. He told me, I had a good chance of getting the vehicle, but I did not believe him. Two days later, I had the vehicle. The whole process went so fast, I was kind of shocked, but I am very greatful to him. Mr. May is a very nice and honest sales consultant, and this is what you want when you are looking for a vehicle. When buying any product, you want someone who is going to be honest with you and trust worthy. I love my new Hyundai. I want to say thank you Tim May, and to John Cortese for hiring such a nice, honest sales consultant. If anyone is looking for a new vehicle I reccommend going to Cortese. This is my second car from Cortese, and my grandmother had bought three from there.Thank you again Tim May and John Cortese Felicia

kevindoran258

Dec 11, 2012

When I first walked into cortese, I really wanted to leave that day with a new car. Tim May was very helpful, and did not push me to buy that day, " Lets find you a car that you want". Tim was very easy to talk to, and never left to go do anything. It was a saturday and took about 6 hours due to being busy. Tim May made the 6 hours fly by. Highly recommend anyone buying a car to go see him.Kevin Doran-Ford Mustang

bart608

Dec 2, 2012

My wife and I was looking for a second car and found it at cortese. Fahad was are sales person and he did a very good job in helping us with the purchase of the car we were looking at. THANKS FAHAD

john.halstead.161

Dec 2, 2012

Fahad was very friendly and courteous in finding a vehicle that both suited my needs and was of high enough quality and was close enough in price to what I was looking for.

jackiemsjp

Nov 27, 2012

very, very positive experience at Cortese. Love my car. would reccomend Cortese to all my friends and family. Definitely be the next place for our auto needs in the future.

bobp6755

Nov 26, 2012

My wife and I drove to Cortese from Elmira, NY to see a particular car and there are a lot of car dealers between Elmira and Rochester but there are no Wayne Raineys. Wayne's knowledge of the car he was selling and the no pressure deal made it all worth the 120 mile trip to Cortese. We will be back to see Wayne Rainey and Cortese. Thank you Wayne.

ryansnonny

Nov 26, 2012

I saw a vehicle I liked on the web and had very little time to visit but I did anyway. I met Wayne Rainey who understood my time crunch and answered my questions quickly anf honestly. I drove home my new vehicle later that same night. It's very nice to know people can still understand your needs and accomidate. Very, very pleasant experience dealing with Cortese. Thanks to all of the staff who made this happen and happen painlessly. Thank You, Kirk Miller.

Chzambito

Nov 25, 2012

Jeff did not waste our time trying to sell us something other than we were interested in. We came in and asked for a certain vechicle that fit our family and our needs and he delivered. Thank-you for making this painless and making everyone in our family happy!

Sue Stevenson

Nov 21, 2012

My purchase initially started by searching on the internet, followed by communications with Anna Moretti. I found Anna to be extremely knowledgeable and friendly. I told her about my "like to have" and she listened. She went out of her way to locate the color I wanted with the "likes" and had the vehicle delivered promptly. Can't say enough about her enthusiasm and willingness to please the customer.I was also impressed with Dan, the "finance man". He researched the market and was able to get an even lower rate that I had been initially told.Together they are quite the pair and two very valuable assets to the Cortese Auto Group!!

Ofer Sankowski

Nov 19, 2012

The patience,time,and knowledge that Tim showed during my buying experience was top notch.There was no pressure or gimmicks used by him.I can honestly say it was the best car buying experience I have had.

silvia_cic

Nov 19, 2012

Andrea work so hard to get me this car, I appreciate all service since the first day I went to the store until today that I got my car, she is always kind and very helpful all the time, I will recommend Ford and Andrea Grippi, I had one of the best experience buying at Ford Cortese, Rochester NY.Silvia Cristina Iroski Campos.

Marlyn Morphet

Nov 9, 2012

Dan Tucker was more than helpful in answering all my questions. He went out of his way to find the right vehicle for me and was able to deliver it to me in spite of Hurricane Sandy! He worked hard to make sure everything was just right and I would definitely recommend him and Cortese Ford and Lincoln to anyone interested in a new or used car.

5parkle5

Nov 4, 2012

My experience with Cortese Auto Group and Andrea in particular was very satisfying. I have never had an uncomfortable or unfriendly experience at any dealership yet, but Andrea went above and beyond my expectations. She allowed me to proceed with my decision making at my own pace, having been very understanding and sympathetic when my financing options were laid out on the table, so to speak. There was never any communication breakdown and she was very personable from start to finish. I had went to Cortese looking for a new vehicle I thought I may barely be able to afford and settled with a used vehicle that I love to own. Thanks Andrea!

434343

Oct 28, 2012

It is pretty good. I love the shop, especially the kind sales person. Good to have trasaction with them. Originally I chose them because it's the closest to my dorm. Finally I made a good choice.

DaleStein

Oct 27, 2012

Wayne was fantastic, no preasure, honest, worked very hard to get us a good deal on the exact car we wanted. This is the second vehicle I have bought at cortese and I will be back Thanks Dale Stein

djudge

Oct 25, 2012

This was our first experience with leasing a Jeep and the first time we have done business with the Cortese Auto Group. We found Sam Cubiotti to be very friendly, straight forward and sincere in his sales presentation. He was very knowledgeable of the Jeep product line and skillfully guided us to the model and options that met our requirements. The overall sales process was pleasant and pressure free. We would not hesitate to recommend Sam and Cortese to our family and friends.

JagerXX

Oct 25, 2012

Tom was great, very easy to work with. He explained everything and answered all my questions. He has followed up on everything he said he would.

heynowbjs

Oct 22, 2012

Andrea was friendly and nice to work with. She looked for many options for us to consider and didn't pressure us to make any decisions. I felt I could trust Andrea and created an amazing car purchasing experience. I would recommend Andrea to the anyone searcing for a vehicle. She will not lead you wrong.

Bigguy1016

Oct 17, 2012

My daughter and I were looking for a new car for her and went to Cortese after looking elsewhere to compare price. We were greated by Sam Cubiotti who was very friendly. I explained we had been giben a price from another dealer and were there to see if Cortese could match or beat it. He asked if I would tell him what the other offer was and I said not yet because I wanted to see what the best deal was at Cortese. After telling them exactly waht car we were interested in and finding one on the lot that had the same exact sticker price they looked at our trade in and came back with a price. To our surprise the Cortese price was $3,500 more than we were quoted elsewhere. I told him just that and he acted shocked. I was then told by both Sam and the "sales manager" who I believe was also named Sam, that this was impossible and the other dealer was "playing games". I responded that we would go back to the other dealer and if that was the case we'd be back. Instead of letting us leave they then made us wait another 30 minutes while they went back over the numbers and came back with a price a few hundred dollars less. I again said they weren't even close and asked that they give my daughter her key back so we could leave. The salesman responded he didn't have it but would get it and that they wanted to look at her car again so it would take a few minutes. I got up and told and insisted we were leaving NOW and started walking toward the office when he then produced the key. He and the manager followed us into the parking lot asking we stay. When we got to her vehicle they tried to get into the drivers door for "one more look"! My daughter wouldn't unlock the door untill she was able to just get in herself and leave. As I pulled out in my own vehicle the manager stopped me in the parking lot and told me he might be able to find lower the price by another $100 or so. Long story short I returned to the original dealer the next day and they honored the quoted price. We purchased the car that day and picked it up that evening. I would never return to Cortese Dodge for any reason.

skipferguson

Oct 14, 2012

Shane is a very low pressure and honest salesperson. He has earned my respect and trust when purchasing a new vehicle. He made me feel welcome and took the time to explain all aspects of the new vehicle and went over all of the features. He took me around to meet the technical staff who would be working on my vehicle. Shane made me feel like I was the most important person on the planet and he listened to what I had to say. Never once did he make me feel like I was wasting his time or boring him. He maintained eye contact and eagerly engaged in conversation. Shane never rambled on or was self-serving.

lmoneyclip

Oct 10, 2012

Dan was great, very easy to work with. He explained everything and answered all my questions. He has followed up on everything he said he would.

mmattia1

Oct 10, 2012

I was very impressed with the courtesy and professionalism exhibited by Shane and all of the management and staff of Cortese. It made my experience in purchasing a new car very pleasant and effortless. Thanks to everyone at Cortese.

nekokai

Oct 10, 2012

Thanks to Anna, Sam and the entire Cortese team for a fantastic experience while buying my new Jeep Grand Cherokee. I arrived 10 minutes before the dealership opened to have a look around and was immediately greeted by Sam Cubiotti. Sam spend some time listening to what I was looking for and then took me out to look over a nice selection of vehicles that met my criteria. He then arranged an extended test drive of the exact vehicle I was interested in. Once back in the dealership to talk "business" (the dreaded negotiation), I was introduced to Anna Moretti, Senior Sales Consultant who politely walked me through my purchase options and allowed me to outline for her the kind of deal I was looking for. She immediately went to work and was able to secure precisely what I had asked for, without all the back and forth game playing normally associated with car buying. What a delightful lady and a wonderful buying experience. From my arrival at the dealership to the completion of the deal in record time, and best of all I was able to pick up my new vehicle the same afternoon.If you are looking for a great car and a dealership you can feel good about, you owe it to yourself to take a look at Cortese. I'm glad I did!

Scott C. Benjamin

Oct 6, 2012

Lisa Puma followed up the email regarding the type of car I was looking for by calling first thing in the morning. She set everything into motion for my appointment and test drive. Our sales rep was Andrea Grippi - who was fantastic. She is energetic, had already narrowed the search down based on the information sent via email, and had a few cars ready to go. Andrea was fun to work with - something I never thought I'd say about a car salesman. My wife Marianne said she feels comfortable calling Andrea if she has some questions about the car and she's never felt that way about a dealer before. Cortese was the third dealership we had been too that day and we had planned to go to a fourth - but the buying experience was so good we closed the deal without visiting the other car lot. Andrea was more into customer service than "selling" and it actually made us ready to buy the car. She also introduced us to guys in the service department, something else no other dealership did.Joe DiGuardi was friendly and professional on the financing side of things. I would prefer to have the information about the extended warranty options prior to coming into pick up the car and finalize paperwork - just because it slows the process down and dampens the excitement of buying the car. I assume that's just the model the dealership follows and this doesn't reflect on Joe's job or interaction with us at all.And - 5 days after buying the car, we love it! Thanks.Scott & Marianne Benjamin

Peter Liberti

Oct 3, 2012

Tony did a great job in answering questions and explaining the car. The overall experience at cortese was excellent, I saw the photos of the car on the Internet and it looked as good in person as it did on the web.

sscarter

Oct 2, 2012

I was looking for a new car with a limited budget and Tom was welcoming. He didn't try to fast talk me, but made me feel comfortable by showing me cars within my price range and explaining the buying and leasing options. I felt no pressure to make a decision and he encouraged me to take my time to find the car that is right for me. Once I made a decision, he worked DILIGENTLY to get me the best payment plan. I was more than statisfied with Tom Fogg and the other staff who were able to get me the best deal possible and on the road. :)

Goody3304

Oct 1, 2012

Tim May did a fantastic job getting me the best deal possible on a new 2012 Fusion. The sales process was painless. I would recommend Tim and Cortese to all my friends.

mommyo9111

Oct 1, 2012

Dan Tucker was very helpful in finalizing the installation of our trailer hitch, and even drove our Escape to our house when the work was completed.

sch5387

Oct 1, 2012

I came into the store knowing what I wanted, and Dan was able to get it for me at a price I could afford. Gave me a fair price on my trade in considering the condition, and made the whole process as quick and easy as possible for me.

ncbensko

Sep 27, 2012

An outstanding buying experience in all respects. Anna was thoroughly informed about all aspects of the vehicle's performance and features, and discussed those with me in a factual manner free of hyperbole or degrading other manufacturer's products. She was always responsive, allowing me to go at my own pace, and spent as much time with me as I desired. The car was ordered just the way I wanted, she kept me informed on its status, and it arrived almost exactly at the estimated time. I look forward to giving as many referrals as I can to Cortese and Anna. I also want to note that anyone else with whom I had contact, no matter how briefly, was competent and professional with a friendly demeanor. Cortese is a top shelf operation.

escape13

Sep 25, 2012

I had a good idea of what I was looking for in a new car but the combination of what I wanted was not easy to find. Shane took the time to listen and made the suggestion to order the vehicle I wanted. I asked for a back up camera in the Escape and had been told at another dealership it could not be done. Shane made a few calls and discovered it could be done. The trade in value of my existing car was extremely fair and an amount was even added if I made the deal that day. I never felt rushed or pressured when working with Shane...in fact we seemed to work together on getting the vehicle I wanted. I have already told friends about my experience at Cortese and highly recommend them.

brian.t.sheldon

Sep 21, 2012

The sales staff were very helpful, friendly, and eager to offer their assistance, to help us get financed. We bought a used vehicle that was an exceptional value, considering the price, year, and millage. I hope to do business with them again and again.Pastor Brian Sheldon

billgal

Sep 14, 2012

Denise was very friendly and gave us zero pressure to buy. She was great to work with thru out the complete process. Our complete satisfaction seemed to be her goal. We were very impressed with Kevin Mack also. He took care of a few minor cosmetic concerns we had with the truck while we waited. He also went out of his way to make sure we were happy. You have great employees and a great dealership. We look forward to buying our next vehicle from your dealership.Jim & Cheryl Mulcahy

dfsiesto

Sep 14, 2012

My wife and I had a 2003 Ford Escape, which we loved and were looking for a newer one. We visited 3 or 4 other Ford dealers with no luck, but really NO customer service or awareness. The minute we arrived on the Cortese lot every employee acknowledged us and offered help. Tim May was sent our way and showed us the largest selection of used Escapes we had seen so far. Tim was well informed and not intense. It was a comfortable experience dealing with Tim who let me and my wife come together on a car we would be happy with. The price was very reasonable and all of the stress with buying a new(er) vehicle never entered my mind. Every visit to Cortese every employee, even the service guys, say hello! That is important to me because of an extensive customer oriented career and it is the reason I am now a customer for life and I have already begun telling people to visit Cortese and Tim. Nice work!

klandsman

Sep 12, 2012

Tim was easy to work with and a plasure to do business with. I would recommend him to anyone looking for whay they've got.

sobrien81

Sep 11, 2012

I had a wonderful buying experience at Cortese. Shane Chapin made the buying process easy and fun. I was able to get the exact car I wanted and pick it up within 2 days. I would highly recommend Cortese and specifically Shane Chapin.

dbaker63

Sep 10, 2012

Recommended through a friend and was very happy with the service I received. He was both professional and friendly. I enjoyed my experiece at Cortese Ford!

renee.chichester.3

Sep 9, 2012

This is the third car I have bought from Cortese and the second one from Tim May. Tim is an exceptional person to work with, which is why I specifically contacted him to make sure I could work through him to purchase a Ford product since he works at the Lincoln dealership.My family has been soley purchasing vehicles at Cortese and it is because of the outstanding service and the way that they care that we keep coming back.I have recommended several people to go and see Tim, as they will drive away very happy.Thanks again Tim for a seamless purchase! See ya in three or four years!!!!!Renee Chichester

bigdawgcox75

Sep 7, 2012

Tim May made the experience great. He made sure I got into a Ford Focus, and not have to wait to get a car elsewhere. Awesome salesman!! If you go to Cortese ford or Lincoln ask for him!!!

RevKev

Sep 6, 2012

I appreciate the honest way that business was conducted at Cortese. In contrast with experience I had with another local dealer, Cortese worked with me and not against me. No hidden fees (like $99 for wax and polish from another dealer) and no dizzying array of off-the-wall financing options (like huge balloon payments at the end of the loan)--just straight forward answers to my requests. Tony Vento was extremely personable and accommodating as my sales person, and worked diligently and patiently to help secure the deal when I was firm in my requested trade-in allowance. I would unhesitatingly recommend asking for Tony when you stop by Cortese.

mav3rick

Sep 5, 2012

Very competent dealer, worked with me from the start to help figure out which car was right for me, was available for constant contact for answering questions. Very friendly dealer answered all my questions and concerns without missing a anything. Furthermore even though I went back home to Kuwait which is a large distance away,Dan always kept me posted with any new updates and when the car was scheduled to arrive it was smooth sailing with Dan.I'd recommend him to anyone looking for a car.

Sandra LoPresti

Sep 5, 2012

Everyone there gave me excellent service.They were all so friendly and helpful. I would highly recommend Cortese Ford to everyone that is interested in purchasing a Ford vehicle. I love my new Fusion ! :) Sandra LoPresti

Chbadams85

Sep 3, 2012

I recomend buying a car/truck from shane! he worked with me to come up with a payment plan that was right for me. I recieved a fair price in my trade in. I would come back again and buy a new car/truck in a heart beat! A++++++++ in my book . Chad & Amy Adams

f1rstb100d

Sep 2, 2012

Tom was great! My wife and I have 2 children (2 years and 6 months) which are very difficult to take care of while finishing up paper works and transferring our old belongings into our new vehicle. Tom went out of his way to help us and was a very helpful person throughout the entire process!

mattsmom2012

Sep 1, 2012

On 8/23/12, I went online to look for a 2012 Jeep Liberty at Cortese Auto Group. I found a vehicle and called the online number and spoke to Michelle Scott who in turn set me up an appointment with David Hilner later that day. When I arrived at the appointment, the vehicle was set up and ready for a test drive. I drove the car and then met with David to try and make a deal to purchase. I have to admit I was a little uneasy at first, not because of David, but because of the two bad experiences I had at different dealerships earlier in the week. David is professional, knowledgeable, pleasant and extremely helpful in all aspects of the deal making process. He almost immediately puts you at ease with his "lay back" demeanor and does not apply any pressure. I drove out of the lot with my new 2012 Jeep Liberty on 8/30/12 and all I can say is that if the service after the deal is as good as the service during the deal.....I will be having a long, happy relationship with David and the Cortese Auto Group.

darius.stafford.5

Aug 31, 2012

Very competent dealer, worked with me from the start to help figure out which car was right for me, was available for constant contact for answering questions. Very friendly dealer answered all my questions and concerns without missing a beat. I'd recommend him to anyone looking for a car.

Lanie2012

Aug 29, 2012

I Purchased/Leased a 2012 Fusion and worked with Sales Consultant Shane W. Chapin on August 27, 2012. I am familiar with Mr. Chapin as he also sold me my previous Ford Focus.Mr. Chapin is quite knowledgeable in the areas of Sales and Leases. He takes the time to make sure that you are given the most accurate information allowing you to make a comfortable decision. He is very Professional, Courteous and generally concerned about the overall presentation of the information given and in your (consumer) confidence in the vehicle of your interest. He does not hesitate to answer any questions. His work area is always neat, clean and welcoming. Working with Shane with these two deals have been a learning experience and I welcome the opportunity to recommend family or friends to seek out Mr. Chapin at Cortese if they are seeking to purchase a new or used vehicle.He certainly, is an Asset to Cortese Ford Dealership.I also had the pleasure of working with Mr. Joe DiGuardi, the Business Manager. Mr. DiGuardi is a Professional, Courteous, well versed gentlemen with regards to payment options and contract interpretations. He walked me through the entire contract. If he sensed that I was not certain about an area of the contract, he would take the time to go over those areas with me. He has a pleasant disposition which also allowed the process to flow smoothly. After the purchased, I had some questions regarding some numbers on the contract. I telephoned him and left a message. He returned the call promptly, answered all of my questions satisfactorily.My overall experience in purchasing this Lease Agreement for my 2012 Fusion was Superb. I must say, I have been completely satisfied with all components of Cortese Ford. I have had business with the Service Department for over 10 years and all of the Gentlemen working in that department are the nicest people one would want to have dealings with and Jake, the driver, always make you feel comfortable as he gets you to your destination as well as picking you back up.Good Job!!!! Cortese Ford.

boric16969

Aug 28, 2012

Tim was very friendly and courteous. This is the best dealership experience I have ever had. It was very relaxing and a no pressure experience.I would highly recommend stopping by and seeing Tim if you are thinking about buying your next vehicle.

lori.griswold.1

Aug 25, 2012

Tony was straight forward and honest with us from the start. We did not feel pressured to make a deal and we were able to go home the same day with our beautiful new JEEP! The staff we dealt with at Cortese was awesome. We will recommend others to buy from Cortese.

els0029

Aug 20, 2012

Andrea was very warm and professional from the moment we met her. My husband and I did not get the feeling of being rushed or pushed into a deal. She answered all of our questions and said if we had more after we left, not to hesitate to call her. I would recommend Andrea to my family and friends.

lbronne6

Aug 19, 2012

Much to my (pleasant) surprise, my first time buying a car was fairly painless, thanks to Fahad Siddiqui and the staff at Cortese Ford! Everyone was very fair and got things done quickly and effectively, including the Service Center...yet the process never felt rushed, and I felt that I was respected as a person rather than as a buyer only. Perhaps most appreciated was Fahad's sense of humor, which made the process of buying a car much more enjoyable. Overall, my experience with Cortese has been a very positive one!

cbrinkman58

Aug 18, 2012

We were very pleased with our experience with Tim May, he was very polite,and a very painless transaction. I am very pleased with my car. I would recomend all my freinds and family to go and see Tim May for their car needs.Sincerly,thank you for all your help, Mr&Mrs Brinkman

kkooistra

Aug 18, 2012

Originally, my husband and I made an appointment to see a car at Cortese and were scheduled to meet with Sam Valleriani, which we had to reschedule. The evening we came back although Sam was with another customer, he set us up to test drive our now car. From the moment Sam met us, he was genuinely open and honest and radiated with pride for working with Cortese. When we came back from our test drive we were introduced to Tony Vento, who I cannot say enough good things about. Tony, like Sam, was honest, genuine, and a pleasure to work with (and made the car buying and trading experience an exciting one)! Tony made sure we were happy every step of the way, Tony even made sure the car past his standards as we drove it off the lot.We also had the pleasure of working with Dan Obrien, who was equally as friendly and honest as Sam and Tony.

kriehle

Aug 15, 2012

I shopped at 6 different new car dealers over the past week and Dan Tucker at Cortese Ford went above and beyond the call of duty accommodating my disability shopping needs, I would highly recommend buying from Dan and Cortese Ford.

r_distasio

Aug 14, 2012

My visit to the dealership was to lease a car for the first time. Tim May made it a great experience we felt at home with working with us to fit our budget.Thank you,Raffaela DiStasio

rpartridge64

Aug 13, 2012

Had shopped MANY dealerships, test drove other vehicles & stopped in at Cortese Auto Block to look at a 2008 Ford pick up. While we did not purchase that particular vehicle, we did look at and test drove a left over Ford F350 4x4. Loved the truck & the price. While we were disappointed the truck was not ready when we got there (3 days later), the reasons were certainly justifable. We would have preferred a phone call to explain the delay before we drove 45 minutes.Tommy & Ron worked & re-worked the figures to give us the best deal possible. Thank you Cortese Ford !!

pamnap

Aug 12, 2012

My husband and I were very pleased with the service we received at this dealership, and with Tony Vento. He made buying a car a very pleasant experience. We came in to test drive 4 different vehicles they had. After we test drove the first SUV, he had the next one pulled up, ready for us to jump into and test drive. There was no waiting around. Even though we were looking at a SUV at another dealership, Tony was the reason we came back to Cortese. Tony and the financial staff were kind, respectful and not pushy. They made us feel comfortable, unlike some of the other dealerships we dealt with.We will definately come back to Cortese when it is time to buy another car. Dealing with Cortese took away all the stress and frustration we have felt in the past, when it came time to purchase a vechicle.

nate1

Aug 9, 2012

I was very please with service. Tim was very friendly making sure that I knew everything about my new purchase before leaving the show room.

vet69

Aug 9, 2012

The Service Dept at Cortese is second to none. Dino DaLoisio does a great job of taking care of my new purchase. They are very professional and efficient. I would recommed Cortese's Service Dept to anyone. Thank you.

blhayes164

Aug 8, 2012

I came into Cortese Ford about ten minutes before closing time with a specific idea of what I wanted in mind. Tommy took an appointment at our convenience and made it happen. I had the option of driving my brand new car off the lot that very next day. I picked it up two days later and he fully explained everything I could possibly need to know and helped make a brand new SUV affordable for me. I will most definitely come to Cortese again when it's time for me to get a new car.

rsnow02

Aug 6, 2012

Car was delivered on time and with only moderate pressure to purchase extra warranty's and add on's that I was not interested in. Dave was friendly and did find me the booklet I asked for at the time I made the deal and he also got back to me later with info on the roof rack rails I had asked about.

vsg

Aug 5, 2012

Recently, we had the pleasure of purchasing a 2013 BOSS 302 at Cortese West Henrietta, NY. While we know searching for and buying a car can be very stressfull, we found that not to be the case at Cortese. We were very impressed with the service we received from Consultant Shane Chapin. He is experienced, knowledgeable and thorough, answering all of our questions. After several trips to the dealership and many hours of negociating, Shane was always professional and patient. We also had a nice experience with the Head Machanic Harry Devoe. He has a wealth of information about the BOSS 302 and was considerate of our "protective behavior" when we had to leave our new car in his hands to set our Trac Key. Additionally, we'd like to mention Suttle Driver Jake. He was prompt, pleasant and conversational. These men have great PR skills and we would highly recommend this dealership because of them. Thank you !Dennis and Veronica Capriotti

Diana E. Carson

Aug 4, 2012

We appreciate dealing with Bill Clifford. He is a sincere, caring person. This was our third purchase from him. We will be telling our friends about our experence. The dealer ship has been great to us also. We look forward to doing busness with dealership and Bill Clifford in the furture. The Carson's Ivan & Diana

HammieNMax

Aug 4, 2012

Just recently purchased a new Ford Edge at Cortese and had a great experience, much better than we expected. Dan is a friendly, no-pressure sales guy who clearly worked to get us the "out the door" pricing we requested. Honestly I thought we were going to walk out the door without the car, but he really came through for us. That particular day, he was quite busy, but still he took the time to sit in the car with us and help us learn all the bells and whistles. It was especially nice that he threw in his personal experience with the Ford cars, Sync, and so on. Thanks Dan!

katevroo

Aug 4, 2012

Brought in my car today to get fixed. The brakes were squealing and it was annoying to drive. Ed on the service area was extremely pleasant and kept us updated on what was going on. I am paying nothing out of pocket and they even will get me a rental free of charge if it isn't ready when I come to get it Monday. I had an unpleasant experience before but John cortese personally called me to clear everything up. That is how you run a business! Thanks guys for making me happy again and getting my cute little car back in perfect condition!

unckid93

Jul 30, 2012

Bob and the staff at Cortese Dodge did a Great Job of understanding my needs, what I wanted and made everything easy for me. I Love my New Dodge Journey! A+++++++++++

CristinaCipolla1

Jul 29, 2012

Thank you so much to Denise Warren for the fantastic car buying experience! We would ABSOLUTELY go back to Cortese to work with her again.

Abbottan

Jul 28, 2012

We were able to sit down and talk with the general manager (Joe) and express any and all of our concerns regarding the vehicle we purchased. He gave us peace of mind and treated us very fair. My husband and I really appreciated how he took his time explaining all of our options yet at the same time he was very prompt in finding the answers to our many questions. We definitely recommend this dealership and highly recommend going to Joe Provvidenza if you have any concerns!

matt1212

Jul 25, 2012

The Dealership, Shane Chaplin and Joe the Finance Manager were outstanding to work with. Honestly one of the best car purchase experiences I have ever had. They really helped me understand the financing options and tried to help me get as many rebates as possible towards the purchase of my new Ford F150. They introduced me to the service team and the entire time we constantly asking if they could get me a beverage or if there was anything they could do to make me more comfortable. Outstanding experience! I would recommend dealing with Shane Chapin. He was able to answer all of my technical questions about the vehicle I was purchasing. He also has a very calm and honest demeanor. I did not feel like I was being forced to make a purchase at any time. Very impressed and extremely pleased.

coffin03

Jul 23, 2012

Andrea was super friendly, found me exactly what I was looking for in a car with low mileage, newer, and a low monthly payment. She has great customer service and cortese does everything possible to work with you, even if you have bad credit! I highly recommend this place.

mbgreen1

Jul 23, 2012

I have never had such a relaxed, and pressure free buying experience. Tim May, made sure all my questions were answered and helped me find the perfect car for my budget. Tim's excellent customer service and complete honesty has made me a Cortese customer for life. I cant say enough about the excellent teamwork of Tim May & Joe DiGuardi. They are a top-notch team!!!

CCMCity

Jul 17, 2012

This is my second time purchasing a vehicle from Cortese Ford. Each time, I have found the process to be painless and, most importantly, fair. Dan Tucker was really great to work with. He fully answered all of my questions, took extra time to help me compare financing offers choose the best available option, and was diligent with follow-up. I appreciate Cortese's consistently good service, and recommend them without hesitation!

steven.brandt78

Jul 15, 2012

This was the best experience my wife and I have ever had buying a car. Most sales people our rushing to make a sale and all they care about is the money, but our sales agent Dave Hilner went above and beyond all our expectations. He was relaxed and very confident that he could get us in the new vehicle of our choice. Talking to him was like talking to an old buddy. I will make this dealership my family place of buisness for car buying from now on. They are the best and it shows they take pride in being the best out there... Thank You for all the help Dave.

aviator2

Jul 12, 2012

Dan was very nice and didn't push us into something we didn't want. The only problem is I had the car one day and then my wife got it. I haven't been able to drive it since. We were able to get in and out in a very reasonable time. I would rate Dan and the dealership on a scale of 1-10 a 9.8.Thanks Dan for all your help

hazfran

Jul 12, 2012

Bought a 2006 Escape in February. Took it in for service on July 11 & was told that the noise in the rear of the vehicle that had been there since day one was a bad rear end. Wants me to pay $3000.00 to fix. Obviousle bad at purchase. Refuses to honor moral and ethical obligation to deliver a mechanically sound vehicle at time of purchase. This dealer is not to be trusted!!!!!!!!!!!!!!!!!!!! Avoid!!!

ljasman68

Jul 6, 2012

Thanks Fahad you made it easy and painless, looked after the care for entire sale, very informative and seemed like you would go the extra mile for satisfaction... This guy is a asset to your company. I love my car thanks much!!!!!!!!!!Jimmy Leach 2010 Ford Fusion Sport

Donski

Jul 2, 2012

Recently had my 04 Mustang in for an oil change. I drive this car seasonally and only in nice weather when I can enjoy the convertible. Anyway, last year I unknowingly missed my inspection by a few months. Realizing this, Scott called and asked if I'd like the inspection done early as it was due in July. I was grateful for this consideration and the very real possibility of avoiding a traffic stop and ticket had I let the inspection lapse again. It's these little things that keep me coming back to Cortese Ford. I'd also like to commend the service staff for their professionalism and politeness whenever I;'m in there for service on one of our 3 fords. They're always friendly and willing to answer questions. And I always get a follow up call from Ron which is nice to see hat everyone is interested in making the customer happy

spascare

Jun 29, 2012

I've done business with Cortese for years because of the sales people, service, and quality of cars they sell.I would, and have recommended Cortese to friends and family.

cturnquist

Jun 28, 2012

Tony was so friendly. We enjoyed working with him. He and Dan were able to work in our budget and give us a car we are very happy with. We never felt pressured. We would recommend this dealer to friends and family!

GERALD SHEPARD

Jun 26, 2012

Bill did a great job of explaining everything- very helpful- Gerry Shepard- also offered good advice on future services that are available under the terms of our lease

howdyboy

Jun 25, 2012

This review turned out to be pretty long winded. I guess I just can't say enough good things about Cortese and our experience getting our new car. Please read the whole thing, but if you don't have the stamina here's the Readers Digest version:Cortese: great experience, no pressure, attentive staff, friendly atmosphereDan Tucker: enthusiastic, attentive to customer needs, no pressure, patient, sincereCustomer service: great follow through without being pushyFord Fiesta: awesome carAfter consulting with our mechanic and doing research online, my wife and I decided that we would be replacing our old car with a Hyundai Accent or a Ford Fiesta (we also test drove a Honda Fit). The cars were comparable but the dealers were not. This was apparent the moment we walked in the door at Cortese. We were greeted by a number of people immediately and were quickly handed over to Dan Tucker. Dan is terrific to work with. He was energetic without being overpowering and is committed to providing the best possible service to you, the customer. When we asked to see a Fiesta with a manual transmission Dan, unlike the other dealers sales reps whose eyes seemed to glaze over, knew his inventory and took us straight to the car that would later convince us to drive away in a Fiesta. In moments we were off for a test drive. At first I was a bit taken aback when Dan hopped in the back seat, but after a minute I found that it was a nice touch. Dan made sure that we experienced the car in a number of different scenarios and road conditions. During the drive proved to be knowledgeable about the car and about Ford's commitment to imrpoving the design of the car and the driver experience. Dan pointed out specific points about the design of the Fiesta in the context actual driving conditions. I never once felt that I was hearing a canned, insincere speech. Due to time constraints we were unable to close the deal until later that week. In the meantime, I did an online credit pre-application and an inquiry regarding our trade in. I received follow up calls shortly thereafter from Cortese to ensure everything was moving along smoothly.That Saturday Dan had the paperwork all ready for us and spent additional time with us working out the payment differences between buying and leasing. In the end we ended up agreeing to lease our car. We were to take delivery on the following Monday. Over the weekend my wife changed her mind about the manual transmission and decided to go with an automatic instead. Come Monday morning my wife emailed Dan with our change of plans. No problem. My wife went to Cortese, looked at an alternative, the paperwork was redone - it's all good. We're in a better car at a good price and had a swell time doing business with Cortese.

hmgdis

Jun 24, 2012

I was not even going to look at cars at Cortese due to some not so good service experience, but a friend gave me a name of a sales guy so I figured I would give him a try. I was very pleased with Tim May. He was not pushy, he listened to my concerns due to my past experiences and he made me feel like a priority. I ended up buying a car, but the deal almost went south. we had decided on a price, but when we tried to close the deal a tire issue came up. So again Cortese was leaving me with a crummy feeling. I was giddy over the car, but this was a deal breaker. Tim fought hard for me and in the end we got the car. I feel it was almost fair. I would have preferred the original agreed on price, but I could see that the dealership can not give cars or tires away. After a lot of talking, prayers and budgeting we got the car. Thanks to TIM MAY and Johnny for trying their best to get me the BEST deal possible. I will surly send folks to Tim in the future. He was not pushy, did not ask for my number and said to call him when I was ready.

rdeleo

Jun 21, 2012

hi, i just want to say thank you very much for all the perfesional and friendly help the 3 people i delt with in buying my lincoln,,, i love it , and looking forward of getting it servicsed at cortese,andrea made me feel so relaxed and not pressered into anything,,, she made me feel like i know hear for years , and i just meet her ,,,, she is so honest , careing and very helpfull with all my questions,,,,felt so good with her , i even shared some personal things that i just went through with her ,,,, greatsaleslady to say the least. also jarrod lee was very perfessional and friendly and so was ken yaw,,,, thank you very much for making my buying a very nice lincon a very good time ,,,,, i would tell everyone looking to buy a car to go to cortese ,,,, thank you all again ,,,, i love my lincoln and cortese ps sorry abouy my spelling ralph

simko99

Jun 20, 2012

Denise and the other people I came into contact with at the dealership were very helpful, without trying to push anything extra that I didn't want. Denise worked very hard to process my payment from USAA properly, and also to help me get the car registered for my move out of state. The payment from my bank took some time to go through, but during that time the staff drove me to get food and gave me a loaner car for no extra charge. In the end I drove away with a brand new car for $2000 under the original MSRP, and could not be more pleased.

jdcc1

Jun 19, 2012

Came to Cortese from a friend who referred us. Could not have been more happy with our purchase of a new Ram truck. Joe Provvidenza went above and beyond by explaning to us what separated his trucks from the competition, espically for towing purposes. When we arrived at the dealership, Anna did an amazing job of making the process went very smoothly, as we had our two young children with us. She really made sure that she explained all the features of the truck to us and answered all of our questions. Dan in finance was great in explaining what we were signing, and the great rate he found worked to our favor. This dealership is the place to go if you are in the market to buy a vehicle. Not once did it feel pressured, and you are really valued as a customer. Will be back in the future to buy another vehicle from them-thanks to all!!

nelia1956

Jun 15, 2012

tim may was an exelent salesmen he had a very good attiude and was very friendly i am very happy that he was the one taking care of me buying my car.thank you very much my name is Virgilia Goff

frank gamble

Jun 14, 2012

My car buying experience with Tony Vento was one of the most enjoyable car buying experiences i have had. He was very proffesional,very upfront which i appreicated.I would very highly consider purchasing a future automobile from this dealership.I would also recommand working with Tony Vento as a sales consultant.

bike250

Jun 11, 2012

I came to Cortese looking for a used truck. I met Fahad Siddiqui, he made me feel very comfortable. I did not like the used truck I came to see and jokingly asked Fahad if he could get me into s new F150 for a certain price and to my surprise he said he could and he did. Fahad went above and beyond what a normal sales person would do. He made my buying experience very pleasurable and stress free.

Mark Leunig

Jun 11, 2012

We last dealt with the Cortese dealership in 1988 and we were very disappointed with the experience, and we ended up buying a new 1989 Dodge Grand Caravan from another local dealership.Our experience with the recent purchase of a 2010 Ford Edge was outstanding in all respects. We were treated with great courtesy and respect by all Cortese personnel, the facilities were clean, comfortable and convenient on each visit, and the attention to customer service and customer satisfaction by everyone we dealt with was remarkable. It is obvious this dealership hires top notch people who are well trained, enjoy their work and make the customer feel at ease and appreciated. The knowledge and professionalism of the salesman we dealt with, Tim May, was outstanding, and I would recommend Tim to anyone looking for a great vehicle and car buying experience. The usually stressful price negotiation was handled in a fair, direct and non-stressful manner that resulted in a win-win outcome.The quality of the vehicle we purchased is top notch and all of the "dealer items" agreed to in the sale negotiation were handled quickly and to our complete satisfaction.We will strongly recommend Cortese to anyone we know who is looking to purchase a new or pre-owned vehicle.Mark & Kate Leunig

Orlando Hernandez

Jun 8, 2012

I'd like to thank Anna Moretti and Cortese Auto for making the purchase of our Dodge Durango a smooth and pleasant experience. They gave us top dollar for our trade in order to fit us into the monthly payment were comfortable with. Thank you very much!

Mary Ann58

Jun 7, 2012

I was shopping for a new car and went to Cortese to get a price. Met with Andrea Grippi for quite a while and told her I had some other quotes and would get back to her. When I got home there was an email form her thanking me for coming in. No other salesperson sent me a thank you note. When I returned she made the experience painless and very pleasant. She was not pushy and worked with me to get the best deal on the car. I would rate Andrea with five stars ***** in terms of knowledge, personality and sales expertise.

punfun21

Jun 6, 2012

Denise Warren is the absolute most patient and friendly sales person I have ever had the pleasure of working with. She is also the first Woman I have worked with. My car buying experience is forever changed thanks to Denise.

wealthresource

Jun 5, 2012

Tizo was very friendly & did not over sell. Good knowledge of the industry & thorough. He was very attentive to my needs when I picked up the car as I was a bit rushed to get to an out of town meeting. I would highly recommend Cortese and Tizo to family & friends.Regards,Greg from Buffalo

jake33x

Jun 2, 2012

I found Cortese Auto Group via the internet while doing some pre-purchase research on Chrysler Pacifica's. Cortese happened to have one on their lot that was just a bit different from the one I was looking at in Buffalo. I sent an e-mail to the person listed on their web site and received a prompt reply. An appointment was set for the following Saturday with Tommy Ciavarri.When my wife and I arrived at the dealership we were greeted by Tommy, who promptly showed us the Pacifica. When I asked about a test ride he informed me that he would have to go with us as this is company policy. After an objection from me, Tommy obtained permission from the General Manager and allowed my wife and I to take the vehicle on our own. Once I was satisfied that this car was in good working order, it was time to talk deal. After a short time and a visit from the GM, we got to a price I could live with. I am still certain that there was more money on the table to be had, but I was ok with that. What salesman wouldn't want to keep as much as possible in profit and, in doing so, increase his commission? When it came to financing the vehicle, Cortese was very helpful; it went smoothly and they obtained a lower interest rate and payment for us than we thought we would get. Prior to delivery of this vehicle, I made it clear to Tommy that I was a bit of a stickler when it came to how this vehicle should be detailed. I let it be known that if it was not spotless, I would return to Buffalo without a Pacifica.Delivery day went without a hitch! The vehicle was very well detailed and all the paperwork was in order. I was slightly disappointed that there was only a quarter tank of gas--they could have spent a little of their profit and at least filled the tank. I would have settled for half. When I purchased the vehicle, it was noted that there was no owner's manual with the car. Tommy assured me that he would find a manual, new or used, and send it to us. Sure enough, a few weeks later it arrived.One small complaint about the dealership, they under charged on the registration by eight dollars and more or less held my registration hostage until we coughed up the money. My wife and I both thought this was just a little picayune. I have now had this Chrysler Pacifica for about three months and have driven it about five thousand miles. So far, I am very happy with the vehicle as well as with Tommy Ciavarri and the Cortese Auto Group over all.

snav23

Jun 1, 2012

Tim was fantastic to work with. He was extremely informative and took a lot of time to make sure we were satisified with our new vehicle. Being a new buyer to this specific vehicle we wanted to make sure we were investing into a great product and company. Tim made us feel welcomed and confident that our car would be a great investment. He worked hard to get us a deal that we wanted and continues to answer my husbands never ending questions. If your looking for a personable dealer who cares alot about the people and not just about the sale then ask for Tim and you wont be dissapointed. One more thing....we had to bring our newborn which was a challenge in itself and Tim never looked annoyed and was very "kid friendly". Thanks for the great experience!

frank dangelo

May 31, 2012

When I called and talked to Ken Yaw about my situation and what my need was he took my information and asked me to give him a little time and call him back. When I called him back about 3 hours later, not only did he get me financed but also had a vehicle ready for me to look at. I came the next day to see and test drive the vehicle. My 2 boys were with me and we fell in love with it. Tim May was the salesman with me and he answered all my questions and was very knowledgeable. I told Tim that I wanted the vehicle and wanted to know how soon I could get it. 2 hours later I was driving out of the dealership. Tim walked me around the dealship and showed me around and also introduced me to the people. Everyone was very friendly and made me feel welcome. I can honestly say that this was my best experience ever with a dealership. I will definately be a repeat customer.

EDHurley

May 28, 2012

We really appreciate Wayne's help. We picked up my car today and couldn't be more excited. He was very sensitive to our time constraints and went above and beyond to make everything happen. The Best Car Buying Expirience we have had yet. The Hurley's

szinone

May 28, 2012

Dave is a pleasure to deal with. I would definitely buy another vehicle from him. This is the second vehicle I have purchased from the Cortese Auto Group in that last eight months.My new Jeep Wrangler Sport soft-top is great ride and a lot of fun to drive.Thank you, Dave!

dwhjr

May 24, 2012

The dreaded car buying experience. You will NOT find that at Cortese Dodge. Our experience was very positive. We were treated respectfully and all the staff was very friendly and professional. We worked with Anna(sales), Josh(sales), Josh(financing), and Joe(sales manager). They all did their job very well as they laid out the pros and cons of some of the final decisions we had to make.Their selection is great. They had a large assortment and had what we were looking for. We worked with Anna over the phone on the details of the purchase. We were concerned about driving over 100 miles and possibly having to deal with your typical bad apple car dealer and finding out the deal changed when we got there. This was NOT the case at all. It was just the opposite. Dealerships like yours will hopefully change the old negative perceptions of the car buying experience. Thank you for making the car buying experience pleasurable. Treating potential customers like you treated us will help you grow your business and sell lots of vehicles.Sincerely,Dave and Nichole

Jeep Lover 2012

May 23, 2012

Working with Tizo was a fantastic experience! I had shopped around at a couple of other dealerships in the Upstate area and did not have near the wonderful experience that I had at Cortese. While working with Tizo I never felt pressured to sign or drive anything I did not want to. I came in with a specific budget in mind (which was not a lot considering I am a recent college graduate) which was respected by everyone involved in my car leasing experience at Cortese. Tizo and his team found me the perfect 2012 Grand Cherokee!!!

paladino-DiSano

May 23, 2012

Tim May at Cortse Lincoln was very informative, not pushy. I came into the dealership to look at another model but after talking with Tim and hearing all the benefits and options that came with a Lincoln I decide to drive one. I knew the Lincoln was the right car for me after drivig it. Tim and the dealership gave a good price for my trade in. We didn't want to haggle and ask for the best prce. Tim came back with a decent price, we asked for a little more money off. Tim was happy to have the finance department take a second look at our price. After a few minutes Tim came back with the price we wanted and the deal was made. My husband and I walked out of Cortese feeling we got a great deal and also liked how we were treated with respect. I came back the next day to pick up my new Lincoln and again Tim greeted me. He walked out with me and went over the sound system and set up the webpage and programed my phone system. The car was spotless and looked great. Thanks again for a great experience we will be telling everyone where we bought our new Licoln.

kyfeam

May 22, 2012

Tom Fogg made buying my 2009 Dodge Charger a relaxing experience.. there was no pressure.. and he was a pleasure to deal with.. very down to earth.. Cortese walked me through every step of the way.. it was a very painless process.. so if your looking to buy new or used you cant go wrong with Cortese or Tom..

amyjo

May 19, 2012

We were contacted via phone and e-mail immediately, and all the paperwork cr&p was done before we even arrived. We were greeted cordially by every team member whether they had anything to do with our transaction or not. Tim's smile and laugh are absolutely infectious, and he was thorough, attentive, congenial, and showed no signs of dismay that my husband and I were keeping him so late beyond closing time. The speedy process, and the finance genius (and I mean that literally) make the entire experience a treasured one. I feel like we made friends in addition to buying a car. Thanks to everyone 'cause I know it is a total team effort behind the desks, and in the service bays as well as out front.

Bradman8806

May 19, 2012

I had a good expirience to start throughout the purchase agreement... i am very happy with my ranger... would go back in the future for sure

Janetm59

May 16, 2012

Wayne was a great sales person. He did his job with ease. Whatever we wanted to do was fine with him. He let us test drive more than the vehicle that we bought. The only part of buying a vehicle is the haggle over price. This is the selling price, this is the trade for your vechile. Back & forth several times. Not to my liking but I know that's part of the buying process.The team at the Lincoln store work very well together. Just everything was great. The showroom was spotless, as well as the shop area. The employees that work for you must be treated fairly, as they all seem to take pride in their job and the facility.

The Vagabond Inn

May 16, 2012

Tim May was a genuine and caring salesman. He helped me with the usually dreaded car buying experience. Since I am a female I would like to express that I was not intimidated nor demeaned in any areas of the car purchase. I walked away feeling that I finally found a dealership that is unlike any I have been to previously. I would absolutely refer anyone to this dealership. This was our second purchase in one year and will never go to any other dealership for purchases or maintenance work. We also purchased the Ziebart packages and found that a great investment for the longevity of our Escalade (our 5th cadillac) and Jeep (our third). You will find Tim May in the Lincoln showroom but he can help you with your purchase in any of the 3-4 buildings and with any of the makes you prefer. He was also instrumental with his knowledge of the Ziebart offerings too. Their garage is spotless and organized. I met the entire staff and found all of them very helpful and offered to explain anything further if necessary. Norma in the cashier's office was also great!! Do not hesitate to purchase your vehicle from these professionals.

jkimerly

May 14, 2012

Cortese Lincoln was extremely helpful in helping me decide what the best decision would be for me. I did not feel pressured to buy/lease or to get a new or used car. I would suggest ALL of my friends and family to go to Cortese Lincoln for their next car. I will be a life long customer!

Sen9099

May 13, 2012

Our experience with Fahad was outstanding! Without a doubt, Fahad helped us thru the process of leasing. He was not pushy and seemed to have a real desire to be helpful to us. We have leased many vehicles from Ford, dealt with many salesman and Fahad was one of the best. We will certainly recommend him and your dealership to others. We love our new Ford escape! Thank you, Daun and Sue Nowak

CourtneyBates

May 9, 2012

Dave was unbelievable to work with. I've always dreaded the car buying experience and now that I know Dave, I will never dread it again. He made me feel comfortable and really worked out a great deal to get me into my car. My husband and I were actually kind of sad to leave the dealership because we enjoyed the experience so much. Love my car and look forward to referring others and buying again in the future.

mack0911

May 8, 2012

This is my first time purchasing a car from any dealership. Denise made the experience very enjoyable and even had me driving my pickup home the same day! I would recommend her as well as the Cortesee dealership to anyone. I am very happy with my new vehicle and was extremely comfortable with the whole process.

300C

May 7, 2012

I purchased a new Chrysler 300C in late April, 2012. The Sales Representative, Tom Fogg was exemplary in his service to the customer. From the beginning, right on though the transaction, and follow up after the sale, Tom displayed professionalism and exceptional knowledge throughout the process. His estimate in regard to my anticipated monthly payment was right on, resulting in no surprises when I met with the finance manager. I very much appreciated his thorough knowledge of the vehicle; he truly understood what he was selling, and was able to clearly explain the technical aspects and operation of the numerous creature comforts installed in my vehicle.

Bfk1

May 7, 2012

Maria is an awesome dealer and a pleasure to but from. She is extremely knowledgable in the auto field and knew a ton abut the truck she sold me as well. It impressed me a ton and the fact that she walked me through the entire process with no hassle impressed me as well. I would reccomend Maria to any of my friends looking for a new or used vehicle and I look foreward I buying from her again in the future.

Donski

May 7, 2012

Scott has serviced my vehicles for several years. He's very professional and I appreciated his knowledgable on my Mustang and Ranger. His repair work or oil changes are always spot on. The vehicles are always clean and ready when promised. He readily answers any question I have and offers suggestions on service and parts. Thanks to him and his knwoledge of Ford vehicles, my wife purchased her first Ford (2011 Escape) last July and I just took a lease on an F150 based mostly his recommendation on what vehicle I might want to replace the Ford Ranger with. I don't trust just anybody to service my vehicles, but do trust Scott and Cortese Ford.

margaretAllen

May 6, 2012

We had a 3:45 appointment on a Friday afternoon, intending to "just look" at a Lincoln. By 6:00 we were on our way home with a new Lincoln of our choice, thus eliminating a return trip the next day. Andrea is a very personable, professional salesperson. In spite of living forty miles away, we would probably consider Cortese in the future. Also, Andrea followed up with a phone call the next day, something other dealerships have not done for us in the past. All in all, a very positive experience.

savermeulen

May 5, 2012

Tim was superb , I will recommend Tim to anyone looking to buy a new car. I did not feel pressured at all. This is the first time I r hugged a car salesman. Tim is a blessing!

cvn23

May 2, 2012

The service at this dealership is outstanding. They are honest and upfront about the buying process and I feel that I always get a good price, great service and a great vehicle.

GIL155

May 2, 2012

Compared dealership, not expecting such a great price result. The Cortese 'team' and Dan Tuker (in particular) performed well above my expectations. Knowlege, friendliness, and customer courteousness were some of dealer strengths I observed during my new vehicle purchase visits. Highly recommended dealership, and salesperson. Thanks for a terrific experience!

FrancoPen

May 1, 2012

Dan Tucker, was very professional, not pushy, and got down to business when it was time. Worked hard to get me the best price on my new F150 Platinum. I am very happy with everything so far with this dealership.

Pacheco

May 1, 2012

My experience witht he Cortese Auto Group dealership was flawless. Emily was very helpful in helping me get exactly what I came there to find. She was very friendly and attentive to what my concerns werre. This is now my second experience with this dealership and I would recommend this dealership to any and all friends looking to purchase a vehicle.

cbalcom6737

Apr 30, 2012

Dave was very helpful in locating a vehicle to fulfill our needs. He was very professional and knowledgeable about the Ford products. On delivery he spent a lot of time going over the vehicle, especially the sync/navigation system. Without his extra effort to explain things to us we would have been very frustrated trying to learn this technology on our own through trial and error.The whole purchase experience was first rate, start to finish. I have and will continue to recommend Dave as a salesperson and Cortese Ford as a first rate dealership.

Mhodge5300

Apr 28, 2012

After looking for a used Taurus at the Cortese Dodge where i was unable to make a deal I proceeded to the Cortese Ford to look at a Taurus they had. I spoke with Steve and indicated interest in the car but that they would need to give me $9,000 to $9,500 for my trade as their sister dealership( Cortese Dodge) only offered me $8,500 for it.Steve spoke with his manager and he said" we'll work with you". The car they had was smoked in so it was a no go. A week later, I called to inquire about a different vehicle and asked if it was still inn stock. It was and I said I would be out to look at it ( it is a 4 hour round trip which they were aware of) and I reminded Steve of our previous conversation. After a two hour drive to look at the car, they offered me a maximum of $8,000 and completely wasted my time. As far as I'm oncerned, they just plain LIED to get me back there. I will never do business there.

lakertravel

Apr 26, 2012

We just leased 2 new vehicles ( on same day)- a Chrysler 200 convertible and a Grand Cherokee Laredo. We were so pleasantly surprised by the whole experience at Cortese. Anna is so professional and pleasant to work with. Thanks also to Josh O'Campo who helped us at a time when Anna was not available. Everyone in the building is friendly- no one walks by without a hello. We've only had the cars a week and don't expect to have to use the service department for more than oil changes, but have talked with other Cortese customers who rave about the service department.We are just very happy with the entire Cortese experience and want to thank everyone who helped out with the leasing of these vehicles!!

bob tuschong

Apr 25, 2012

This is the fourth vehicle purchased at Cortese, the last two from Bill Clifford. He is very thorough and explains all accessories on the vehicle. The other reason I like Cortese is the service department, in particular Ed Smith, he is thorough and follows through on what is needed.

Care

Apr 25, 2012

Everyone we came in contact with at the dealership was friendly and knowledgeable. Our salesman, Dave, was very helpful. We have purchased several cars over the years, but no one explained all the features of the car as Dave did. Great job. Thanks to Ron, Dave and Joe, we would recommend the dealership to our friends and family.

Clark Lindsay

Apr 23, 2012

Denise was great to deal with. It took two days for her to convince my husband that a "NEW" Ford Fusion was the way to go. He is 75 and has never, ever bought a new car. We love everything about this car. We would highly recommend Denise to all of our friends and family. GO DENISE!!!

smithjohnson87

Apr 22, 2012

Tim May helped get me into the ford focus that I was looking for. He was very friendly and easy to talk to. Also very helpful with learning to use the sync technology. If I had to by a new car again I would come back to Tim because he doesn't play games and wants to get you into the car of your choice.

Darrellr

Apr 21, 2012

Tom has helped me buy 3 vehicles; 1 used car and 2 new lease cars. He has the skills to quickly understand the buyers requirements and didn't try to sway my decisions with unnecessary sales jargon and the usual BS you can find in some dealerships.My personal circumstances needed careful attention as I live in the USA on a work VISA. Tom made sure that we worked through all the paperwork, dealt with all the obstacles and made sure we got the best deal for all parties.Tom was even prepared to collect documentation from our home in his own time to make sure things went smoothly.All the team at Cortese have helped and provided good Customer and Technical service, with Tom being our key Point of Contact, delivering on his and Fords promises.It goes without saying I'd recommend Ford Cortese to anybody, and make sure they go and see Tom.

dafa77

Apr 18, 2012

Tim helped me get out of my high mileage Ford Escape and into a newer one with lower mileage. He eased my concerns regarding the process, and I look forward to working with him again in the future.

gramps G

Apr 18, 2012

My experience was great,would recommend to freinds and would come back for another purchase.Salesman Josh was very helpful and Dan O Brien was a pleasure to work with. Michelle Scott was excellent in getting back to me on the web site and setting me up with my appointment.

black truck

Apr 17, 2012

Dan Tucker deserves the 5 rating I've given him. I am one of the toughest type of customers for sales to deal with , you see I work in the industry so I know exactly what I'm buying and what prices are on both end of this transaction.And to complicate the matter more i have the ability to buy whatever i choose, without the limitations of finance or price limit.I definitely made the deal tough for Dan, and he was more than gracious at all times,excellent people skills coupled with professionalism.What most of all deserves recognition is that he gave up his personal time to come in on a Sunday to allow me to pick up my truck at our first possible convenience,thanks Dan.

Freddiebarr

Apr 14, 2012

Shane was extermely professional from start to finish of my deal. I was so very impressed with his product knowledge. He was polite and answered any questions I had.I will be referring friends and family to Shane at Cortese.The deal turned out to be enjoyable from start to finish.Shane once again impressed me greatly with his product knowledge. He is very patient and a fantastic Cortese representative.Shane gained my trust which sums up my review of Shane and Cortese Ford.Trust !

gdistefano

Apr 13, 2012

Everyone is always friendly and attentive. Everything is explained clearly and you get the service and experience you are looking for when purchasing a vehicle.

JackieDunn

Apr 10, 2012

I leased a new Lincoln and worked with Tim May. I had a fantastic experience, and found Tim to be extremely knowledgeable and professional. He really made the experience easy, was helpful and went out of his way to ensure that I was happy with the model, color and the price! His level of service is outstanding even after the car is picked up. I have worked with Tim in the past and had the same great experience and highly recommend him to others.

english bill

Apr 9, 2012

We were treated very professionally by all three persons with whom we dealt. Our questions were answered honestly and fully. Bob was very good about telling us what we needed to know, and explained the aspects of the car which were a bit confusing. John went out of his way to make some concessions to us, and Dan was also clear and efficient in doing his part. All in all, it was refreshing to deal with people who did not make us leery about what we were or were not being told. A good experience all around.

bertado2378

Apr 7, 2012

April 7, 2012To Whom it may concernBeing in Customer Service positions my whole life I appreciate and acknowledge when I have received outstanding service. I would like to thank the exception saleswomen I had Andrea Grippi for a job well done. She was truly there for me from the beginning to the end and was excited to watch me drive off in my ford edge. The process of getting financed was not an easy task and Andrea made herself available to me at all times through text messages and phone calls. I felt like her only customer! If I had a question about anything she always had time for me. She was also quick to respond to text messages even when she was home on her day off. If thats not dedication I dont know what is. Her and the finance manager never gave up on this and for that I Thank you from the bottom of my heart. You now have a Cortese customer for life!Yours Truly,Donna Bertalon

toisone81

Apr 7, 2012

Great experience and I love my new car. Got the exact car I asked for. Friendly and quick purchase. Great dealership overall, everyone is helpful and funny.

Jsllvn

Apr 6, 2012

Maria was great to work with. She was able to work around my very hectic schedule and answered all my questions quickly. She made the buying experience a pleasure.

Jennifer Leigh 15

Apr 4, 2012

When i first went to Corteese ford i was so excited, it was the frist time i was getting car on my own, i knew what i wanted but at the same time i was open to new ides. Both Andrea and Shane worked very very hard to get me the car that i was looking for. Even after the car i first picked was out of my price range they worked with me to find a car in my budget, while at the same time finding cars that had the same bells and whisltes that i orginally wanted. I honestly couldnt have asked for better coustomer service. Andrea and Shane made my experiance with them very enjoyable. They added a very personal interaction with me that made my experiance unforgettable. I know for a fact that in the future i will reccommed people to them as well as return if and when i decied to get a new car! Andrea and Shane i thank you both from the bottom of my heart!!Jennifer S

bandiboo

Apr 3, 2012

I purchases a used 2010 Infinity in March. Ron and Tim were great! There was no pressure. Tim took his time answered my many questions. He made the process simple.He was very prompt in answering and returning my phone calls. I would recommend Tim and Ron And Cortese to my friends.

rita b yachett

Apr 3, 2012

Shane couldn't have been more helpful and friendly. His aim was to please, and he did just that. Shane was up front and pleasent. Dan O'brien was very helpful in the financial dept. My experience was very enjoyable. I will recommend shane from now on, and Cortese.

Faymulan

Apr 2, 2012

I think the vehicle was too expensive 400 dollars for 72 months. Im paying almost $30,000 dollars for a 2010 Dodge Journey -- price is too high. Also Mr Harmor didnt know a whole lot about my vehicle's features, not as much as he should have. Also Mr Harmor said the vehicle came with no owners manual, after I purchased it, which is ridiculous, fortunately I later found the manual in the car and it explained to me so many things that Mr. Harmor did not go over; thank goodness I found my manual! Other than these things is was a pleasurable experience. Thank you for your interest. MS. FAYE THOMAS

nomie611

Apr 2, 2012

Great customer service. Every enthusiastic and willing to work with individual. I got everything I wanted in my new car. I was given a much better trade-in value for my used vehicle than other dealers quoted, however, I felt they could have dropped the price a little to get my payments in a better price range for my new one. Overall, I would recommend them and return to them in the future. Much better experience than my last dealer!!!

Kms687

Mar 31, 2012

David was both friendly and easy to deal with. Being that this is the first car I have ever purchased, he helPed me get financed and fit the payments to my budget.

psoconnor

Mar 31, 2012

This was my first time buying a car. Andrea made me feel comfortable the entire time. She talked to me like a human. She was very personable and relate able. She is very lovely, I'm glad that buying my first car was with her. Love her!

rarasgl

Mar 31, 2012

I went to cortese thinking I wouldn't be able to get a car. I met Tom Ciavarri and he helped me find something within my price range. I recommend him very highly. He was very professional and worked quickly to get my family into our new ford escape(love it). I have been to other dealers and will never purchase from anyone except for Tom Ciavarri at cortese ford.

sandymace

Mar 30, 2012

This was my son's first experience buying a car at a dealer. He found the car online and went to look at it. That is when Tim showed him the car and sold it to him. Tim made my son feel comfortable and at ease to ask any questions about the car. Tim also answered all our questions in regards to the car. Tim was also very helpful to us in registering the car out of state. We we used Tim again for any future sales at Cortese!

djleibert

Mar 29, 2012

Dave met us at the door and offered to help us. He was very friendly and knowledgeable.we reviewed inventory and took a test drive. The truck we were looking for online was a little different on the lot and cost a little more but are happy with the purchase and very happy with the service Dave gave us. Cortese was recommended to us and we will recommend them to others ourselves.

kerrysalvi

Mar 28, 2012

I never go out of my way to write a review on anyone especially car dealerships. But the experience I had buying a vehicle here was extraordinary! The buying process was so smooth and quick. Tim May and Ken Yaw were professional, friendly, and knowledgeable. I explained what I wanted and the price range. I went down and test drove the vehicle and had it the next day by 1 pm. Incredible! ! Tim and Ken go above and beyond!

nasca

Mar 28, 2012

always has been a great job when it comes to buying a car the salesman very nice and know alot about the mkx keep up the good work

JAMA11

Mar 27, 2012

My buying experience with Dave Eichleberger was the easiest and smoothest purchase of a vehicle. Very pleasant,knowledgeable, showed interest in helping me make a choice. Was thorough in explaining all the features of my purchase. Is available to me if I have any questions or concerns in the future.

Sbennigsohn

Mar 27, 2012

My experience at the cortese auto group was outstanding. Tom fogg And Joe Provvidenza were knowledgeable, polite and accommodating. Their pricess were the lowest I found and the selection was outstanding. Tom Fogg helped me find the right vehicle (chrysler town & country)for my family. I will be sure to return for future purchase. Thanks again Tom and Joe

Bartlettsis3

Mar 26, 2012

Tim was great. He made it so I could get the car I wanted for the right price. Also made it easy and was very friendly. Thank you Tim May and Cortese!

sharpie1

Mar 26, 2012

The transaction was very smooth and hassel free. Shane was very knowledgable and answered all of our questions. The car was prepped and ready for us to pick up the same day and at the time promised.

thomasyoung

Mar 26, 2012

I WOULD RECCOMMEND THE DEALERSHIP THE REASONS ARE BECAUSE OF THE GREAT CARE AND RESPECT THAT WAS SHOWN TO ME AND MY WIFE THROUGH THE WHOLE BUYING EXPERIENCE.MR BILL CLIFFORD WAS OUR SALESMAN AND HE WAS VERY INFORMATIVE AND DOWN TO EARTH AT THE SAME TIME. THIS IS OUR SECOND VEHICLE THAT WE HAVE PURCHASED FROM CORTESE AND I AM STILL IMPRESSED WITH THE QUALITY AND SERVICE THAT WE HAVE RECIEVED BOTH TIMES.KEEP UP THE GOOD WORK ! THOMAS YOUNG

QuadirAshanti2

Mar 21, 2012

Tim May was very helpful, informative, patient,and friendly. I would absolutely recommend him to family and friends. He had a great attitude and wonderful personality during my visit to Cortese Dealership.

CARLOSHVARGAS

Mar 20, 2012

AFTER WALKING IN AND BEING ATTENDED TO BY TIZO MADURO IT WAS WONDERFUL EXPERIENCE. hE MADE SHOPPING FOR A NEW VEIICLE A PLEASURABLE ONE. hE HAS A WONDER AND ATTRACTING PERSONALITY.

lbabbitt

Mar 17, 2012

Went to buy a 2012 Ford Focus from Cortese Ford on 3/16/12. I was a little nervous and didn't want to get screwed over like most dealerships do. I dealt with Tim May and couldn't have asked for a better sales man. Even though I gave him a hard time, I was very satisfied with the outcome and I really like my new ride. Thanks Tim.

Phil1950

Mar 15, 2012

Bill Clifford was really great to work with. I had used him 7 years ago to buy a new car and the service and knowlege is better than before. He kept in touch at least twice a year and I did not forget that. Bill was very thorough in going over all the accesaries on the car along with all the services provided by Cortese Lincoln and went above and beyond in customer service. I would highly reccomend Bill to all my friends and relatives.

ecouncil

Mar 10, 2012

It's my second purchase for Cortese,I was very please with Dan Tucker quality of customer service, friendliness and his willingness to make sure i was happy before,during and after my purchases.I was at another dealer when Dan called I got up and left right away. I also like to give a 5+ to the gentleman that help me get financed. I would recommend this dealership and Dan Tucker to my family, friends and church members,my brother at the veteran clinics and all of the people in the Greater Rochester area and beyond.. "Great Job". To every one that helped me, look forward to seeing Dan and the staff at Cortese Ford in the future. Please keep up the great work, also thanks for the coffee and water. I visited another dealer and this was not even offered to me.But i notice other customer with water and coffee.So if i could rate more i would.Thanks.

xtmoore

Mar 10, 2012

This is the second vehicle our family has purchased from Cortese and we couldn't be happier. Ken Yaw handled the loan, and Timothy May handled the sale. Within hours we had a great car, and they made it so easy! We will recommend these guys to everyone :)

Sparklyeyes

Mar 9, 2012

I work for an institution that partners with a couple of other dealerships, but I chose to work with Tim instead because I knew his reputation. He is professional and knowledgeable. I knew he wouldn't be out to just "sell me something" but that he would take his time and find just the right vehicle for me at a price I could afford. I felt listened to and understood the whole time, and Tim never ever pressured me to make a decision about purchasing. Once I made my decision, the process was very easy, never confusing. Tim made sure I am connected to all the cool features my Escape has, and even helped me program both my phones into the bluetooth function so I wouldn't have to figure it out again later on my own. I wouldn't want to work with anyone else.

drummerfitz

Mar 8, 2012

Tim May is the man. He is very professional as well as friendly from start to finish of the whole process. I was a 19yr old male looking at $15,000 vehicles with a very particular one in mind so of course I was not taken seriously at any of the other dealerships I stopped at. Tim treated me like any other person that walked through the door. He helped me a lot with my trade in and figuring everything out with the sale. It was a very very quick and efficient process and was extremely painless. In addition, Tim has kept a relationship with me which shows he truly cares about his customers. I will continue to try to keep sending people to him!

stephaniepaskell

Mar 7, 2012

costomer service was great!!! Tom was not only very open and honest but very friendly and funny and very comfortable to work with. Tom made buying a new car a great experince, very accomidating, stayed late to show me stuff, to talk about the cars, and always checked in with me threw the prosses!!!!! also have to say the finachial guy dan obrien was amazing also.

bbfd86

Mar 6, 2012

Great dealership. Great customer service. Reasonable service prices. Friendly and flexible service. Always willing to go an extra mile for the customer. Only problem is their parts inventory policy: they rarely have the necessary parts on hand - almost always need a follow up visit to complete a service call involving a replacement part.

Jenifer0515

Mar 4, 2012

Mr. Provvidenza went above and beyond our expectations. Great experience. The car is used and when we showed our family and friends they could not believe it was as old as it was because of the great detailing job they did. Joe even made sure we had a full tank of gas! Thank you!

Garydocperk

Mar 3, 2012

After visiting the Cortese web site, My phone rang and it was Cortese calling me. I said I was on my way to visit them, they ask me how long it would be, I said, 15 minutes, they said that Maria would meet me at the door, and She did. From that moment on I couldn't believe the assistance, friendly, professional service that I received. Maria Explained that she was new at this and if there are any questions that she couldn't answer, she would find the answer for me, and she did! I felt so comfortable talking with her and the staff. I haven't felt this way in a long time. I did purchase a new Chrysler Touring Van and The service department did a great job in installing a remote start and prepairing the vehicle for me. My Hat's off to Cortese and their great Crew..Gary....

Jgits

Mar 2, 2012

Tom was very professional, I really enjoyed working with him. He really knows his cars and people. He found the perfect car for me. I love my ford fusion SEL and I would buy from Tom again in a heartbeat!!

Kathie15

Mar 2, 2012

This is the third vehicle that i have purchased from Denise. All three experiences were excellent.She spent hours with us trying to locate the perfect vehicle.We look forward to purchasing our next vehicle in 3 years from Denise.She put up with my husband, she deserves a medal, he is tough.Kathie and Bruce Radley

adentino

Mar 1, 2012

I wanted to just drop a note and say Thanks to Tim May(salesman) and Kenny in finance. These two guys worked hard and went above and beyond to get us a beautiful MKX. They where professional and had a ton of patience. Thanks again and we will be back!!! A. Dentino

eg983

Mar 1, 2012

By far the BEST!!!!! SALES EXPERIENCE. Tim May is the model for all salespersons to follow. No pressure, friendly, knowledgable, and most of all he really cares about establishing a business relationship with you not just a sale. I came into Cortese to purchase a car and Tim May and Ken Yaw made that dream come true for my family and Me. I usually don't like to do surveys because I feel that quality customer care should be the norm, but when I experienced the professionalism by every meber of the Cortese Lincoln staff I was blown away!!!! If you need a car, used or new do yourself a favor, go see Tim May and get the BEST CUSTOMER CARE AND SERVICE IN NEW yORK!!!!

Jamico

Mar 1, 2012

We had a convertible eclipse that was purchased in the summer. We are now expecting a child and the convertible is inadequate so we came back to purchase a new vehicle because our experience with Josh and Joe P was superb.

Lisa Whisker

Mar 1, 2012

I just purchased a 2012 Mustang convertible from Andrea Grippi at Cortese Auto Group. I was so pleased to work with her. She made my experience great. It was such a smooth transaction. Andrea was professional and very knowledgable with all my questions regarding my car. She was patient and made me feel very comfortable. Thank you Andrea for making my dream car purchase come ture!

Magiscka

Feb 29, 2012

I was amazed at how easy this car buying experience was. I have purchased several vehicles in the past and can honestly say that this is the first "fun" experience I had. I was in one evening and the next day I was driving my new Ford Focus!!! Thanks Steve!

jaymacgthree

Feb 27, 2012

We went to Cortese Lincoln looking at a couple of different models there after having checked out other models and makes. We test drove a MKS with Steve and decided that was the model we wanted. After picking out a car we liked Steve worked with us to get financing and rebates for vehicle. They also were able to give us an extra $500 on our trade-in beyond what other dealers offered. Out of all the Lincoln dealerships I've visited and purchased vehicles from Cortese had the nicest facility and a very good selection of vehicles to choose from. Steve was the friendliest salesperson by far and was very knowledgeable and not in the least bit pushy or overbearing as many car sales reps can be. As I am looking to add another Lincoln to my household I will again be looking to Steve for that sale.

niteowl1130

Feb 27, 2012

I just purchased a preowned vehicle from Cortese Auto Block. This dealer is very friendly and courteous, which is rare today. I dealt with salesman Dan Tucker for the purchase of a Honda Element. Dan was such a pleasure to deal with. He was very knowledgeable about the vehicle, he listened to me regarding my price range and what I wanted in a vehicle, and he went to great lengths to get me the deal I was looking for. He never made it feel like I was being pressured into buying a vehicle and he was very patient with me while I made my decision. This was very important to me, and I actually walked away from two previous dealerships, because of their high pressure sales people. When I picked up the vehicle, he had everything ready and waiting for me and there were no hidden fees or extra costs of any kind. Joe in the finance department made all the paperwork as smooth as possible and he explained everything in detail. I would recommend buying from this dealer, and I would highly recommend salesman Dan Tucker when buying your next vehicle. Not only did I get a great Honda Element, but I also made a friend in Dan Tucker.

M. Bennard

Feb 26, 2012

Since I hadn't purchased a new vehicle in many years, I was a bit apprehensive when I first went to Cortese. I was pleasantly surprised by everyone's friendliness and patience. Although I ended up buying my new Jeep from them, I never felt like I was being pressured to do so. Tom Fogg was very knowledgeable about the vehicle as well as courteous throughout the buying process, often checking with me in the waiting room to see how I was doing while the paperwork and car were being prepared for delivery. I could tell from my one visit that this is the way Cortese Auto prefers to treat it's customers, and I will be back when my Jeep needs any service. I'll also recommend this dealership to any of my friends when they're in the market for a car.

maggical

Feb 26, 2012

I keep coming back to Cortese because of sales associate, Bill Clifford. He demonstrates excellent customer service with every aspect of buying a car. He goes above and beyond to make the experience as less stressful as it can be. I have bought several cars here and Bill's knowledge and attention to detail makes the experience a pleasant one. I highly recommend Bill Clifford to give you the best vehicle and experience when you are ready to buy your next car.

Pat Proietti

Feb 24, 2012

Our experiences with Cortese have been wonderful. Sales (Bill Clifford) and service (Dino and Eddie) departments are all we would want in a dealer.Pat Proietti/Barbara Standing

svito

Feb 22, 2012

Andrea went above and beyond to help me with my vehicle needs. I was not ready to purchase a vehicle when I first came to Cortese. Andrea allowed me to test drive the vehicle that I was interested in with no pressure to buy at all. About three weeks later my husband and I went to Vision Ford to check out the Ford Escape, because Vision is closer to our home. We were not impressed with the sales tactics there so I went back to Andrea at Cortese. They did not have the Escape that I wanted in the lot, and Andrea went the extra mile to get the vehicle for me. I generally hate purchasing a new car but Andrea and the Cortese group made it a seamless and enjoyable experience and I was extremely pleased walking our the door. This is my first Ford purchase and will not be the last with Cortese.

pickle1175

Feb 21, 2012

Seamless, speedy and friendly. Tim May was personable and wonderful to work with. Got me the perfect car for me and my lifestyle. Love my new Mazda CX9

antog

Feb 20, 2012

great services, no sales pressure, great financing options, very knowledgeable staff, best new car experience i ever had, Tom Fogg who helped me on choosing my vehicle did an outstanding job, I'll definitely recommends this dealership.

hardwarebob

Feb 20, 2012

I have given the above rating because of the care and effort that Stephen Moser put out in getting our truck right and getting the after market finishing touches taken care of. We had to custom order the vehicle in order to get the right truck, and twice we were given dates by Ford that didn't work out. The truck eventually arrived about three weeks later than the first date given. Through the delays Steve properly communicated and tried to get definitive answers. He had handled the selection process in a professional way and became our advocate through the process. We appreciate him and his sense of humor greatly. Once the vehicle arrived he did an excellent job of getting the add-ons taken care of in a timely way. We're now ready to go/tow. Shane Chapin had been our first contact and connecting with him brought me back to Cortese after visiting three other dealers. Good job, Steve and Shane.

jeffreisman

Feb 18, 2012

Being new to the area and in need of a new car, a very good friend recommended I visit Cortese. He has bought a few new Fords in the past year from Cortese. He even selected a vehicle I should inquire about and suggested I speak with Stephen Moser. I stopped in and introduced myself to Mr. Moser and explained why I was there and who sent me. He was very friendly and pleased that I was sent to him. He showed me the vehicle I was looking for, got the keys and a plate and off we went. After test driving the Fusion and returning to the dealership, we sat down and went over my options before I left. I returned in a few days to talk to him again but unfortunately he was off. I was "handed off" to Denise. She took over for Steve, came up with a deal we agreed upon. After visiting with Joe in Financing, I was pleasantly surprised with a better deal when she returned. After accepting the deal, and financing was approved, I learned I could receive the car that same day. I have never been treated so royally when purchasing a vehicle. I had been dealing with the same dealership in another city for many years and never was given the treatment the day I bought my Ford Fusion from Cortese. I will defineately visit them again when I am in need of another vehicle. I would highly recommend the Cortese dealership to anyone looking for a vehicle.

GLC808

Feb 17, 2012

I just bought a 2012 Ford Focus. I love the car. Shane Chapin, my sales associate, wasn't just a sales man, he treated me like a friend. I will tell all my friends, and people I know, to shop at Cortese Ford. I give them five stars.

maris35

Feb 17, 2012

Josh made our buying experience very easy! He was very friendly and knew all of the answers to our questions. I would most defiantly come back and also send my friends and family there.

Ron Plummer

Feb 17, 2012

Dan was honest about the car description. Dan understood my time was valuable. When I arrived at the dealership all the paperwork was prepared and accurate.

frassetto

Feb 16, 2012

We saw a vehicle on the internet, called in, spoke to salesperson,Bill Clifford and made an appointment to test drive the car. Bill explained every aspect of the vehicle and told us the asking price. There was no pressure to purchase, Bill was friendly, knowledgeable and professional; no 'car salesmen' mentality. After a couple of days to consider the purchase, we called him with an offer, which included an extended warranty and a trade-in. Bill countered once ($400 over our offer) and we agreed to what we believed to be a fair price. We needed the paper work sent out of state for signatures and the staff at Cortese preformed all the necessary steps to close the contract within days.We purchased a vehicle from Cortese with:a courteous salesperson without pressureand got a fair priceHow many time can someone say that!PS: I have already recommended Bill twice.

l225371

Feb 16, 2012

This is my fourth attempt to recognize this dealer and these exemplary people, for some reason my evaluations are being pulled by Dealerater without notification or a reply to my complaint to them about it. I recently purchased a 2012 White Mustang GT through Stephen Moser who was very knowledgeable and through Daren(Ford Service Advisor) and Harry (Technician) set the Mustang up exactly as I requested.Joe DiGuardi(Finance Manager) got a great bank rate for me also. This is a great dealer and that is why I'm a repeat customer and recommend them to friends and family.

shark75

Feb 16, 2012

This is the second vehicle I have purchased from Tizo and Cortese in 5 months. From the minute I walked in the dealership, I felt comfortable, and not pressured at all by Tizo. The first vehicle I drove (Grand Cherokee), my wife was not overly excited about. Tizo was very understanding, and quickly offered suggestions for another vehicle, which we eventually purchased (Durango). He was very knowledgeable of the products and services offered, as well as the rebates that applied to my purchase. When I purchased my Jeep Wrangler this week, the same level of professionalism was shown from the beginning through the end of the process. I would highly recommend Cortese Auto, and more specifically Tizo Maduro for anyone looking to purchase a new Chrysler, Dodge or Jeep product.

TedLord

Feb 12, 2012

It has been a pleasure to know Tommy Ciavarri. I found him a very friendly salesperson and he cared to answer many questions. He respected me as a deaf customer very well and we did not have any communication problems at all. Our patience worked very well and I eneded up purchasing a new car! I would recommend him to work with other deaf customers when occurred. And another thing he was very polite to introduce his co-workers to me and this showed me that he works well with his peers.

Timhof

Feb 12, 2012

My husband and I just bought our used car from Cortese and was very impressed with the fast and friendly service we received. After we bought our car we notice the headlight had some water in it and was really cloudy. I called up our sale rep. Wayne Rainey and explained the situation to him and he said to bring it right and would have one of service guys look at. We spoke with Charles Halter and he said they would have to order a new one and would be able to put it in as soon as it came in. The next day we got a call from them saying it was in and to come right up so they can replace. We got there and it took them about 15 minutes to replace the old one. We were so please and impressed with the fast service we received. Most of all we were happy that the $200.00 headlight was covered under our 60 day warranty and we did not have to pay a thing. Thank you Cortese for your excellent service you had given my husband and I.

Dan Ulmer

Feb 10, 2012

Everything about the dealership was exceptional. The computer sales department was very helpful and courteous. Our sales professional Joshua O'Campo was top-notch and made the sales experience very enjoyable. The sales manager was completely honest and informative about our purchase. Our pickup of the vehicle was our best ever. A special thanks to the Cortese family. Dan Ulmer

jfitzsimmons

Feb 7, 2012

Tim May listened intently to our needs and requirements for a vehicle. Tim also recognized our financial status and provided a vehicle that was within our budget and fullfilled our needs without trying to place us in a vehicle that was beyond our means. The execution of the transaction was handled expertly and we drove out with the vehicle in less than 24 hours.Tim was very professional. Tim's approach seems family orientated and understanding of the customer.We appreciate these quailities and will first consider Tim for our future business.

Timhof

Feb 7, 2012

My husband and I had one of the best experiences purchasing our used car. It was a very friendly and clean environment. We were treated with great respect and we did not feel as though we were just another customer. They took the time to help us. We did not feel like we had to purchase a car from you.

Lynette334

Feb 3, 2012

This is the second vehicle that we have purchased from Cortese Ford. We know that their service personnel are excellent. We found a good deal on a great Explorer. Tommy listened to our needs and concerns and addressed them as we shopped. We only needed to do a few little things and Tommy took care of the rest of the details for the sale.

terry221

Jan 31, 2012

Anna Moretti (Sales) was a pleasure to deal with - professional and extremely knowledgable. I have had great experiences with the service dept at this dealership in the past (Bob B). This is the first vehicle I've purchased here but probably not the last. I feel I got a very fair price and actually look forward to buying my next vehicle here (providing Anna is still here the next time I need a vehicle).

mspatz

Jan 27, 2012

Dan Tucker and Cortese both did a great job for me on my new car, would recommend them to friends and family. Professional and courteous.

edamron

Jan 25, 2012

I originally went into the dealership for a 2010 Honda Odyssey but by the time I got there the vehicle had been sold; however, Tom Ciavarri, had matched the vehicle we wanted to a 2009 Ford Flex and I could not be happier. I absolutely love the vehicle and it is a perfect fit for my family. They gave me a fair deal on the vehicle and I am one satisfied customer. Thanks you Tom for a job well done.

jaymacgthree

Jan 25, 2012

We made an appointment for a test drive at Cortese Lincoln with Bill Clifford to check out their MKZ hybrids. Upon arriving at the showroom we met the salesperson and were able to view a number of the vehicles they had available. While they did not have an exact match in terms of the features we required on that model, we were able to locate one at another dealer. We were pleasantly surprised to find Mr. Clifford was extremely knowledgeable about the specs and features of the vehicle.Once we located a vehicle we were interested in and began to discuss prices and our trade-in things did not go so well. They did not want to budge on the asking price of over $41k for a vehicle which was identical to one another dealer had quoted me a price of $38k on. Furthermore our fully loaded trade that is 3 years old and in mint condition they wanted to only offer $16k when it bluebooks at $22k-$24k. I had another dealer offer $21k right from the start. Cortese even lists another used one lacking the Power Moonroof and Vista Roof ours has for $27k!Additionally Bill told us that they would be driving the dealer trade back and putting around 300 miles on the vehicle. Having bought new cars that the dealers picked up very far away and trailered back I was shocked that Cortese did not do the same. Unfortunately it appears they do not place the same emphasis on customer service and exceeding expectations that other dealers do.After over a hour of discussing the sale we chose to leave after making no progress and the salesman becoming belligerent during negotiations.We've chosen to make our purchase of yet another new Lincoln elsewhere based on Cortese's inability to provide competitive pricing, trade-in offers and customer service.

Nanna50

Jan 22, 2012

After shopping at many dealerships in the area, we found the right car with the right price at Cortese Auto Block. Thanks to Tim May, I am now a proud owner of a Pontiac G6. I will definitely recommend Cortese Auto Block, they have a wide variety of vehicles. It was a pleasure to shop there!

richned

Jan 22, 2012

I started back sometime in the 70's having John Dakin (Service Manager) servicing my cars. When he moved to Cortese on West Henrietta Rd, I followed. He always treated me very well, Always made sure the car was right before he would let it out of the shop. It was one of the best moves I made. When it came time to buy another car, my Sales rep was Steve Ancefsky. He is by far the nicest sales person you could ever deal with. He treats you more like a family member rather then another person to sell a car too. Always follows up on how things are going and are you happy with your buy. I Just was back for another car. And Cortese will be the only ones to work on it when needed.When you're looking for a new or used car, See steve. I Guarantee you won't be pressured any.Shopping for a car is not always fun with sales people. At Cortese you find it pleasurable. Friendly People and Good Service.

Jcdetemple2

Jan 18, 2012

Go to Cortese Ford! Ask for Dave Eichelberger! The entire process was great, professional and easy! Thanks Dave for making this purchase so easy... And of course for the special delivery!!!

VanDammeDM

Jan 18, 2012

My husband and I went in for a new 2012 Dodge Journey and not only got a great price on the vehicle but they offered a reasonable price for the trade in. There was no back and forth negotiations that most dealerships have. We told Tom what we were looking for and our price range and he made it happen. It was the least stressful purchase I've ever made. We will come back and recommend everyone we know to them. Tom was very personable and down to earth, I would recommend that people set an appointment up with him when you are looking for your new car, you won't be sorry!

Dave_in_NY

Jan 9, 2012

Cortese Auto Group2400-2500 West Henrietta RoadRochester, NY 14623Cortese made buying a new 2012 Lancer an enjoyable experience. All the staff at Cortese is very friendly and helpful, not pushy at all. It was kind of spooky at first to see everyone so happy at work, but after awhile you realize they are just genuinely friendly people that enjoy their job. Tom Fogg was my sales associate from beginning to end and was a great guy to work with. I will defiantly be looking up Tom at Cortese again when its time for another new car.

fitzright2001

Jan 9, 2012

This was the second car I have leased with Cortese and Wayne Rainey. Wayne is very attentive and makes the whole process easy from turning in my lease to purchasing the car. I look forward to leasing my third vehicle with Cortese and Wayne.

mcbean

Jan 9, 2012

I drove from Syracuse to Rochester to purchase a used 2008 Subaru from Cortese for my son. I have to admit I was reluctant at first to buy a used car from a dealership so far away in case there were problems. I was pleasantly surprised. Tim May was very professional, and genuinely sincere about making my used car experience a good one. I had a few problem with my car that weren't discovered until I got back to Syracuse. I worked with Tim and Cortese and all was resloved. Brought the car to a Subaru dealership in Syracuse instead of back to Cortese and all car expenses were covered. Tim constantly kept me in the loop along the way. I have purchased many cars over the years, howwever never had such a great experience. I would highly recommend Tim.

JKS7303

Jan 8, 2012

Tom listened to what I was looking for. Gave me the opportunity to review the inventory on the lot, take a test drive and then gave me time to ask questions. He was a very informative and not at all pushy. I would buy from him again.

avenger_driven

Jan 6, 2012

Needing a newer vehicle, I went on Autotrader.com, and came across a nice looking Dodge Avenger at Cortese Auto Group. After getting in touch with Lisa, who was very nice on the phone, I scheduled a test drive. Be aware that there are two secretaries, which I cannot remember the other lady's name. It seems like it could be a problem, as they alternate days, and tend to get there messages crossed. My example would be I was told to go to the Ford store, but i was actually supposed to go to the Dodge store. All in all it was no big deal, as everyone I spoke to was very helpful in getting me to where I needed to be.After being greeted upon walking into the Dodge store, I was then introduced to Mr. Tom Fogg. Right away I liked him. Laid back and made nice conversation. Made me feel welcomed and comfortable. After some chit chat, we went for a test drive in the car. Drove great. Had more miles than originally advertised, but still great. He went over a lot about the car with me and asked if i had any questions. After telling him the price I had in mind, he really went above and beyond to make it happen. He hooked up satellite radio for me too, which was excellent. I would recommend Tom to anyone. If you can, ask for him. You'll see what I mean. Great saleman who makes you feel like he's one of your good friends.I also met the Manager Tony. Good guy too, if you have any problems or questions, he's the guy to see. He gave me a good deal on my trade in.Overall, pretty good dealership, made great by Tom. Love the car. Thanks Tom!!

ElisaSwatrz

Jan 5, 2012

I had been shopping other dealerships, and as a female, felt that I wasn't being treated professionally from those other dealerships, as the car was for me, and every salesman would only talk to my husband. That is until I met Dan Tucker at Cortese Ford, he proceded professionally, asked ME about my wants and needs, and found a vehicle that covered all those and fit my budget. When speaking he would engage both me and my husband to make sure we were comfortable with the process and the car. I would highly recommend Dan Tucker and Cortese Ford, especially if you are a female customer.

alissa

Jan 4, 2012

great servive by tommy worked with usto find the car we wanted and the price we needed tommy was also very good with my children

l225371

Jan 4, 2012

At the recommendation of my parents I recently purchased a 2012 Ford Focus from Stephen Moser who was very knowledgeable and patient, ensuring that I receive my new vehicle exactly the way I wanted it at a great price. I also got a great rate on my auto loan Through the Finance Person, Joe Digardi. This is a great dealership and I understand why my parents think so highly of them.

rcliver

Jan 2, 2012

Great Guy!I walked into the the dealership at 11 looking for a car and drove away at 4 the same day a new car owner.Dan made the whole car buying process easy and stress free.

jjamied

Dec 31, 2011

What a great car buying experience. Negotiations took less than half an hour. Could not have asked for a better deal! We will definitely go back again, and will recommend to friends and family.

Shockrafan

Dec 29, 2011

We had been looking for 4 door sedans/hatches and we found that after going to Ford, Honda and Hyundai, Tim May at Cortese was able to give us the best value for our dollar. Great new Focus Hatchback and great customer experience with Tim. Thanks!

Dharris7rr

Dec 28, 2011

Found vehicle I wanted very professional listened carefully to want I wanted Price was less than I expected with rebatesMade deal at 430 pm Friday drove away 730 that night everyone done to the cashier stayed late stayed professional and patient throughout!!!'Lookin to get an escape next year nice to buy a quality American product

Fieldhockeysocc

Dec 28, 2011

With my experiences I was very frustrated working with the vision ford group. I came to cortese after my dad had great service working with Dave. I will recommend him to everyone!! Well be back to check out an f-150!

timothyasanders

Dec 22, 2011

Tim May was an absolute pleasure to work with. He went above and beyond to make my purchase experience a pleasurable one.I live approximately 60 miles from the dealership, but because of such great service it was worth the drive. Cortese sells several brands of cars, and I will probably purchase my next vehicle from them. I basically bought my 2007 Audi A6 over the internet, and it is everything Tim promised it would be. I found out that Tim was not only a great salesmen, but just an all around great guy. If you are going to buy a car from Cortese, go see Tim May it will make buying a car fun. Great job Tim, keep up the good work.

Digna Santiago

Dec 20, 2011

I was looking to buy a mustang which I found and fell in love with.Tommy Clavarri was very professional but he wasnt pushy nor on your butt like I had experienced other sales dealerships to be.Mr.Clavarri worked hard & didnt give up until I was satisfied with my experience as well as my Mustang!I love my decision to stop into Cortese Ford & Iam going back to purchase my wifes new Taurus.Thanks Cortese Ford & Tommy! Thanks again & love my mustang, Digna Santiago

jaalx6

Dec 18, 2011

The whole buying experience from the test drive to financing options was pleasent and completed very quickly and any questions I had were addressed to my satisfaction.I would highly recommend doing business with Cortese Ford and in particular with my salesmen Dan Tucker, who came in on his day off to finalize things so I could pick up my vehicle.

bregester8

Dec 17, 2011

This dealership was by far the best dealership I've ever been too. Having just returned from Iraq a couple days prior to my visit, the sales rep (Sal) was doing everything he could to make sure I left his lot with a car. Even pushing for a military discount for me. Also when I came to pick up the vehicle I had issues with my bank account and I wasn't familiar with the area. Sal helped me out by getting me to the bank right before they closed. Also after he was done selling me my wrangler he gave us directions on how to get home which was over an hour drive. Well worth it tho as I left a happy satisfied customer. I will be returning to this dealership for my next purchase!

Colleenobrien

Dec 17, 2011

Andrea was an excellent sales person, she not only worked with me on my trade in, but she worked with me on my used SUV pruchase. She was kind, considerate, honest and forthcoming. This was my best car buying experience to date. Thank you Andrea!! I will not hesitate to come back or refer someone to you or your dealership. Sincerely,Colleen O'Brien

gfenger

Dec 15, 2011

I went to this dealer after my lease was up on my Jeep Liberty I leased from Patrick (a great experience). They have consistently let me down. I made an appointment to see new Jeeps as my lease was ending. I go to their dealership and wait in the lobby for 15min after my appointment time for someone to show up to the reception area. Meanwhile several employees were shooting the breeze in the lobby, unaware or not bothering to see if I needed help with anything. I purchased a new Jeep Patriot and they promising several accessories that my Jeep Liberty had, it turns out they were not available on the Patriot. I learned this after I purchased the Jeep. They offered to give me a service credit for the cost of the accessories, but never followed through. I had taken my Jeep there for service and I ended up waiting for someone to talk to for over 30 min along with several other people who were there to drop off their cars.I would not recommend this dealership, at lease the Jeep one, to anyone. I take my jeep warranty work to Vision (Patrick no longer offers Jeeps).

ursteve

Dec 13, 2011

I went in looking to buy a vehicle to treplace my Dodge Nitro. Tizo met me at the door and made my buying experience first class. He was pleasant and knowledgable throughout the time I spent in the dealership. I would highly recommend him ans Cortese to anyone.

frankiecolon

Dec 12, 2011

Cortese Auto Block the best dealer ever, Tom Fogg Sales Consultant is profecional, decent and he knows his job, explain to me everything step by step made me feel safe i'm on the right place to buy a car, treated me with respect and guided me all the time thx, the dealer did not see a dollar sign on my face they saw a client whit a need and worked to give me a good deal, the best deal thx.

JulieFalk

Dec 8, 2011

Tim made my car buying experience a joy. I came all the way from Utica, NY and Tim arranged things so that I could bring my new car home on the same day as my purchase to save me the trip of coming out to Rochester again. Tim went above and beyond to make sure that all of our needs were met and stayed 3 hours after closing time to continue to work with us and to show us all of the features of the car. Tim took the time to get to know my mother and myself and treated us like people, not just customers. He bent over backwards to ensure that we would be able to reach an agreement before I even drove out to Rochester so that my 5 hour round trip drive would not be in vain. I will always come back and give Cortise Auto my business whenever I need a car.There was a higher power there with us that day...angels watching over us.

kjhiscock

Dec 7, 2011

The experience overall was great from start to finish. The process was not stressful as there was very low pressure from Josh. His knowledge of the specific make/model I bought was not great, but throughout the process was more than willing to call down to their other building that deals only with that type to get information if I had more information, so this was no problem. Would recommend!

contessanoye

Dec 6, 2011

I had a great experience. Bob was very nice and helpful. I will come back to Cortese Dodge for my next purchase. Thanks Bob so much....

sgiglio81

Dec 3, 2011

My sales consultant went above and beyond to get me into a car i would love. The process took awhile but it was well worth the wait. I will continue to purchase cars from here in the future.

kyderr

Dec 1, 2011

Denise went out of her way to make sure I understood everything. They followed up and were very communicative. I appreciated her honesty, and I was able to get what I wanted, and more for less than I was expecting.

Sam DiLiberto

Nov 28, 2011

Wayne is very professional, he has handled my last 4 or 5 deals, he always makes himself available for me and any questions I may have. I will ask for Wayne on every deal.

keaston78

Nov 22, 2011

Bought a used 2008 Volkswagen GTI. Was not prepared to purchase when I went into the dealership, but Dave is a very good salesman. That being said, I never felt I was being taken advantage of and he worked with me to create a down payment and financing that was within my budget. He even provided a reasonable offer on my trade-in without seeing the vehicle first. Honest and up front, no bait-and-switch, the bottom line on the deal was what we had negotiated. Overall a pleasant experience, but it is clear that they want your business and do not want to see a customer walk away.

blueman1

Nov 21, 2011

I have been treated very well and would be more than willing to keep dealing with Tim and this dealership. I will recommend this dealer and salesman to all of my friends and family to buy their vehicles in the future..

chukie

Nov 21, 2011

joe and steve were very friendly and honest with answers to any questions we had. they moved our whole buying experience along very quickly,without being pushy. steve explained all the paper work very clearly,showing us around the whole auto block.

Chris6517

Nov 19, 2011

Shane took the time to help me even though I changed my mind several times on what I wanted. He really worked hard to find what I wanted and did not push a particular automobile on me. I am very happy with his knowledge in the vehicles and in making the transaction smooth.

CatParanormal

Nov 17, 2011

My husband and I were directed towards Cortese through the USAA Car buying service. (Military based system)The representatives there not only were helpful, but friendly. They worked with us to get the exact vehicle we wanted at the price we preferred. When we first contacted the dealer. We spoke with Michelle who was completely up to date with all of the material that our Company had sent over to the dealer. She was very professional in making sure that Cortese had the correct color and model in the vehicle we were seeking out. When the vehicles began being sold, she did call us back and made sure that the model that we were interested was saved for us at the dealer. We did buy that vehicle. At the dealership we were helped by David Hilner. He was not only professional but made sure we were comfortable through the entire car buying experience. I would refer David Hilner to anyone that is interested in buying a Chrysler, Jeep, Dodge, or Ram. The facility was beautiful and very clean. The representatives at Cortese were all a pleasure to work with.

della stua

Nov 17, 2011

My sales rep Andrea Grippi got right to the piont didnt waist my time and no pressure. She went to her sales manager with the info I gave and they put together a dael that worked for me and for Cortese. No games just a good deal the first time no running back and forth. Out of all the dealers that I stopped into well looking for a new car, Andrea was the only one that took the time to mail a personal note to me asking how thing were going with finding a new car. Not a mass mailer making deals that she can't keep. Just a note asking how it was going. The management at Cortese should do what they have to keep Andrea at there dealerships. She will sell lots of cars and for me I'll be back looking for her when it time to do it again and if asked I will be sending my friends to buy from her. Bill

RMJLEON

Nov 17, 2011

The car is 2005 Model.DAVE was a excellent consultant.. gave me the best options and good customer service. making the purchase quick and available to me .

Buffalo82

Nov 15, 2011

Andrea was BRILLIANT! Very professional and although new (back in June 2011), she was very on the ball and keen to do the best for the customer. If you are a female looking to buy, go to her. I'll be honest, some of the guys there thought they could treat me like the "little lady" who knew nothing, not the case boys! Andrea on the other hand spent the time to get to know the customer and not make assumptions. A very wise choice! Even in recent months when I have required paperwork or something from Cortese, a quick phone message to Andrea and it gets sorted ASAP. The ratings above are not just based on Andrea but the dealership in general. If it was Andrea, it would be all "GREATS'. By the way, I do love my Ford Edge!

kbalsamo

Nov 15, 2011

Anna was great to work with. I wasn't sure what my options were when I first called, but she provided options that were helpful and easy to say yes. Thank you for everything! Ken Balsamo

dpfuntner

Nov 8, 2011

This was our second purchase from Cortese. Both experiences were pleasant. Our salesman Dave was full of personality and made an often stressful experience enjoyable. Everyone was upfront and honest. We will return in the future and we have already recommended Cortese and Dave to family and friends!

doldham

Nov 4, 2011

I had a very specific Chrysler Town and Country Limited that I wanted, in a specific color with specific options. I went in to the dealership and met Tom. He was friendly and immediately began searching for the vehicle. They were able to locate the vehicle in PA and began the ordering and freight process. I had to go out of town, and when I returned Tom had everything set up with the vehicle and had it ready. I came in and we got everything handled including my trade in and paperwork in under an hour. He was extremely helpful in explaining the process, following through and showing me all of the features of the new van as well as how everything worked. I was impressed with his level of professionalism and no nonsense approach. There was none of the normal hassle of dealing with managers, reworking numbers, etc.., in fact he found a couple of rebates for me that were not readily known. I would highly recommend this dealer ship and will look to them in the future when I buy other cars. Thank you.

ksmanley

Nov 4, 2011

My experience at Cortese was wonderful...David not only did his job as a salesman; he listened. Which was extremely important to me. He and others met my needs and beyond. It was a perfect way to end the week; being able to drive home my new vehicle. It's all I hoped it wouild be & moreThank you David.

nancylanderson

Nov 4, 2011

Awesome Dealership. First place I went to where no one was pushy. I went to buy a used vehicle and drove away with a brand spanking new 2011 Chrysler 200. I went in with pre-approved financing thinking no way I could get a new car, well they got me much much better financing so I could get a new car for the same monthly payment I would have had for a used car, plus I got an extended warranty in there too.

onlycodered

Nov 3, 2011

I recently bought a 2012 Mustang V6 at Cortese and I have to say I have been very pleased with my experience. I worked with Tommy Ciavvari and he assisted me in finding the exact car that fit both my criteria for what I wanted in a car as well as my budget. Tommy Ciavvari was also able to give me the best deal for my trade-in of the many dealers I had visited. I would highly recommend this dealer and consider it a privilege to work with anyone there!

zaulrivera

Nov 2, 2011

After getting some disappointing news from another dealership, I decided to go online. I was very impressed with Cortese's website and the ease of obtaining information, even for my trade in. The staff was very attentive and informational. When I arrived at the dealership I was blessed with meeting Mr. Fogg, who took his time to explain all my possibilites and listen to all my concerns. He was professional and honest. As the time passed, Mr. Fogg explained the process, and kept the hope that the dealership would do all that was in their control to make sure I got the best deal possible. I am extremly pleased with the results! I received a good deal to fit my needs and saved a bundle in my monthly expenses!! I usually dread dealerships, but Cortese staff and Tom made this experience enjoyable. I look forward to working with Cortese and Tom in the future. My New Calibrese Mango Tango, is a breath of Fresh Air! Thanks Tom!

dan.voss1

Oct 31, 2011

I think Andrea was vary prompt and courtious in her caring for my attention. She was very optimistic in providing me a vehicle that I was looking for. I was only shopping around at differant dealerships and was not planning on buying a vehicle that day. She was confident enough in reading me and knowing what she would be able to do in satisfying my needs with knowing what Cortese had to offer. She was patient with me in my decision making as well as knowledgeable in helping me to see what was available. I think Andrea did an exceptional job in what she had to work with(regarding the price) as well as what was available.

tbirdlarry

Oct 31, 2011

Sales Consultant Denise Warren knew her product, was candid and pleasant in our discussions. She was ready with paperwork, was attentive and responsive to my questions. I really felt that for the time being she was a friend. When a difficulty arose with the car I had purchased, she immediately contacted the proper people to have the problem resolved. The experiance with her was as good as it gets! Service Advisor Dino D'Aloisio was immediately responsive to the problem mentioned above and was quick to provide a temporary vehicle for my use while waiting for service. He escorted me to a comfortable area in the showroom for me to review the new car manuals while I waited. Very nice attitude.

barber14482

Oct 28, 2011

I want to start out by thanking Dave Eichelberger for going the distance and beyond for me when other dealerships would not give me the time. I had negative equity and a payment that I had to stay in and Dave said he could make it work. True to his word Dave did. Not only did I purchace my explorer from Dave my cousin with new credit Dave got him into a brand new car when other dealers told him it would never happen. The whole staff at Cortese is what makes this dealership get 5 stars in my opinion. I have had a couple of small issues and never once was mistreated by servece or told I need more than what was required. I have purchased many used cars in the past but I assure you when it comes time to make my next purchace it won't be from any other dealer or salesman. I actually tried to make another purchace and they talked me out of it so I will get a better deal in the near future. Keep in mind that no one makes money if I walk out the door in my same car. This is a dealership that works for you not there pockets. Thanks again to everyone at Cortese Ford and many thanks to Dave.

Barbara Sturnick

Oct 27, 2011

I would highly recommend Cortese Auto Group to my family and friends who are in the market for a new or used vehicle to ask for Andrea Grippi. Andrea provided excellent service who went out of her way to answer all of our many questions. Andrea is a true example of an honest, hard working salesperson who truly gives 100% of herself in making sure her customer is satisfied.

PETE LOW

Oct 27, 2011

DAVE WAS AT THE FORD GARAGE AND I WAS LOOKING FOR THE 2010 VW TDI ADVERTISED THRU EBAY. DAVE TOOK ME FOR A RIDE IN THE CAR AND WAS MORE KNOWLEDGABLE ABOUT THE CAR THAN I WAS AND HE'S A FORD SALESPERSON. I DROVE MY 06 HONDA, MY BUSINESS CAR, BUT WAS INTERESTED IN TRADING MY WIFE'S 06 SUBARU. I WAS OFFERED A FAIR WHOLESALE PRICE FOR THE SUBARU (UNSEEN) AND DAVE WROTE UP THE OFFER WHICH I ACCEPTED. I WENT HOME GOT THE CAR, RETURNED TO THE DEALER AND CONSUMMATED THE DEAL. I HAD HOPED TO GET A LITTLE MORE FOR THE SUBARU, BUT OVERALL VERY HAPPY WITH THE WAY DAVE TREATED ME. THAT NIGHT I DROVE THE VW HOME TO MY WIFE WHO HAD NOT EVEN SEEN THE CAR. I KNEW SHE'D BE PLEASED AND SHE WAS. DAVE HAS MY FUTURE BUSINESS. AT NO TIME DID I FEEL PRESSURED TO BUY THE VW. IT WAS A CAR THAT I'VE BEEN LOOKING FOR FOR MANY MONTHS.

bigelu86

Oct 24, 2011

Stopped in looking for a new vehicle, not knowing what we wanted. Test drove a couple models, but wanted to look at other manufacturers as well. Very informative, with no pressure from the sales team. After several weeks of shopping around, and being bombarded with constant, daily phone calls from other dealers, we returned to Denise, knowing exactly what we wanted. Cortese searched for the options we wanted, but did not find an exact match, so they ordered our vehicle to match our specific needs, without being pressured to "settle" for a vehicle that was close. Was told 4 to 6 weeks for delivery, and the Explorer arrived on the 4th week. There was never a hiccup during the entire process. And the service didn't stop after we took possession of the new Explorer. We have received several calls asking if we are happy with the vehicle and if we have any questions regarding the technology within the vehicle. We will be lifelong customers for both sales and service. A+++ to Ford, and the Cortese Sales, Finance and Management teams for a great experience.

freestyle7457`

Oct 24, 2011

I went to Cortese to trade in my old Stratus for cash, but ended up leaving with a 2008 Jeep Grand Cherokee and trade-in. I'm glad and surprised that I was assigned a salesman who is not afraid to tell it how it is and truly work to get you the best price. It is hardworking, genuinely nice individuals like this who keep customers coming back for years. Thanks for breaking the stereotype of the used car salesman and getting me into a nice vehicle within my price range.

DLillie

Oct 23, 2011

I had an 11:30 amd appt and needed my car back in an hour tops to make it to a demonstration I was doing. I had to be there by 1:00 pm to set up and discuss things with my hostesses. I was having an oil change and a tire rotation. I had a free rotation on file and he took my word for it. How many people believe a customer without double checking? I liked that they trusted me as much as I trust them! Not only that...they had me out in less than 45 minutes and I made it to my Demonstration with time to spare! How many dealerships listen to the customer's needs and deliver on time for you???? Great Dealership! I stopped using the dealership I bought my car at (Doan Dodge) because it always came back with more problems than when I took it in AND one person would say one thing and then the next person would not honor it. I only let Cortese work on my car now. They're the only ones I trust to do it, on time and right!Not to mention - EVERY PERSON IS FRIENDLY!!! Being female a lot of Service Departments act as if I don't know anything. Cortese ALWAYS treats me with respect and the same as they treat any man in there. They don't assume female = stupid about cars. LOVE THAT about them!

skyline9

Oct 17, 2011

Ron was very knowledgable and professional. He walked me through all the features and put me in a car I would like. Actually, I love it!

nutcase63

Oct 16, 2011

The salesman never offered a business card or even offered to show a vehicle to me, nor did he offer me a test drive. The "offer" was hand written on the copy of the Jeep printout that I had brought with me listing the options that I was seeking on the Jeep that I was intending to purchase and "slapped" down on the table. The salesman came off as in a hurry and that I was taking up his valuable time. I was in and out without even considering a purchase. Nor would I ever now. I will be sharing my very unpleasant experience with family and friends.

blatina

Oct 12, 2011

Bob Harmor,was very friendly, thorough and even made sure I knew how to use the Bluetooth along with personal devices. Sat and Chat with my family while paperwork was being generated. I thought he was very personable. Im sorry I dont recall the name of the gentleman that helped us with the finances, he too was very courteous. Thank you,

Shawn Rathke

Oct 9, 2011

I went in to the dealership like anyone does, expecting a hassle, and the typical car salesman routine. Not the case here. Josh was great. He was knowledgeable, friendly, and most important honest. He found a couple of cars that would have been options for me both of which I really liked. I was given information and allowed to make a decision. They got me out of a 2001 Ford financed through a finance house into a brand new Mitsubishi Lancer while lowering my interest rate nearly ELEVEN points. These guys rock on the Corteses Auto Block!

cgreen9866

Oct 3, 2011

Very positive experience from the begining. A call back within fifteen minutes after sending an email. They had a meeting set for the time I specified the next day with an experienced salesman. No hassels from start to finish. In, out and done deal.

Koooooll

Oct 2, 2011

Everyone at this dealership was very professional and My sales person did not pressure me into buying anything but took the time to find a car suitable for me and in my price range and was very flexible as far as price Thank you Emma

sknutowicz

Sep 29, 2011

First I want to say this dealership was Fantastic. They really went out of there way to help me out of the bad situation I was in. As a result I still was able to get a new truck and not be lopsided. The salesman Tommy Ciavarri was one of the best I have ever had and I'm 45 yrs. old and have purchased several new cars. Tommy knew my situation and just layed everything on the table right away. There were no games. He also was very knowledgeable about the product. He was so confident that when I first walked in he gave me 2 dvds about the f-150 and stated after I was done watching them I will want a Ford Truck. Well how very true.... He also let me test drive the vehicle right away without hesitation and showed me the whole truck before I even committed to buying it. His friendly approach and knowledge of the product is what sold me. He also was a good listener and did not push anything on me. This is the guy you want selling you a car or truck. Just the Facts and no games!!!!! I would recommend him and this dealership to anyone. Its all about Integrity folks and believe me when I tell you, you won't be disappointed. Stan

gcamardo

Sep 28, 2011

very helpfull, helped install childerns car seats and went over every new feature on the car, plus going over the the old ones that I had on prior model

lharring

Sep 27, 2011

This was our first visit to Cortese, we had not planned to buy a vehicle but had decided to start looking after we saw an ad in the paper. We met with Tizo who showed us the Jeep Liberty we were interested in. Tizo was very friendly and had a lot of good advice regarding the vehicles and the different options available to us. He was very helpful and I didn't feel pressured or rushed to make a decision. There was such a great rebate on the Liberty's that we decided to purchase one. When we picked the vehicle up Tizo introduced us to several staff members that we could come in contact with after the sale so we would feel comfortable bringing our jeep in for service. Everyone was very friendly. I would definitely recommend Cortese we had a very pleasant experience.

Steve Z.

Sep 27, 2011

Tom Fogg was very easy to work with when I bought my 2011 Jeep Compass on Saturday September 24, 2011. I went to the dealership to check the different Jeep models out, and Tom was very helpful and knowledgeable about the different vehicles. I had no intention on buying a vehicle that day, but after driving the Jeep Compass and working with Tom, I ended up being offered a deal that I could not walk away from. I even picked the car up that same afternoon!Thank you, Tom Fogg for a great deal and a great car buying experience!

yvette a

Sep 26, 2011

I purchased a 2010 Jeep from Joshua and had an amazing experience. I had picked out the vehicle I was interested online (great website!) and ended up coming right in to meet with Joshua. He welcomed me at the door and the truck was all ready to go. I took it for a spin and fell in love. Joshua worked hard with me to get where we needed to be on financing, I am not an easy case. But thanks to Dan O'Brien in financing I am in my Jeep and he is number one in my book!I stopped in shortly after my purchase to have a tech take a look at my tire as the light had come on. My servicewriter was super (I think it was Bob) I didnt get the name of my tech but I was in and out in 15 minutes. In all my years, I have never filled out a comment form for a dealership. I have to say, hands down, best experience I have ever had buying a vehicle. Not only would I recommend, I already have! Not to mention picked out my next car.Thank you Cortese! Yvette Alexander

Jimmy_C

Sep 24, 2011

I originally gave them a great review but within a couple weeks of owning the car I realized the car was covered up with something and paint over major rust. I was tricked into thinking I bought a clean car.

csbeeley

Sep 23, 2011

Overall experience was a great one. The team worked very hard to meet my needs and even went the extra mile to bring the car to me. Joshua worked hard to answer all of the questions I had and even worked with me to find the specific car and price I wanted. The only criticism I have is the follow-up calls being mad timely. I experienced an issue in which I arrived at the showroom based on my voicemail the day prior. Upon my arrival, I found that Joshua was sent to a training session. This caused a small issue as another sales representative needed to restart all of the paperwork over again. I would (and have already) recommended Cortese to others and I will be sure to return to Cortese when I am ready for another new/used car.

dedub

Sep 23, 2011

Overall experience was a great one. The salepeople worked very hard to meet my needs. I was impressed with how easy the tranaction went with purchasing my new vehicle. Tom Caviarri was very knowledgable and I appreciated his enthusiasm as we negotiated back and forth. I would not hesitate to recommend Cortese Ford to any of my friends.

pkohut

Sep 21, 2011

Bob was absoultily wonderful. Made me comfortable and everything went so smooth. Bo btook the time to explain everthing to me and took the time to find the right jeep for me. Thanks again Patty kohut

bb0665

Sep 20, 2011

I've been a customer of Cortese Ford for a number of years now. I have always dealt with Denise, and she is the reason that I keep coming back. Her professionalism, attention to detail and willingness to go the extra mile is second to none. On my most recent purchase,(2011 F-150) Denise saw to it that I received the maximum amount for my trade, got me the best deal that I could afford, and discounts on services that the Dealership offers. I would not hesitate to recommend Cortese Ford to any of my friends, and as for Denise, she is truly an asset to the organazation.Additionally, I have always taken my vehicle to Cortese for routine servicing. Their staff is professional, courteous and knowledegable and I always get my vehicle back in a timely fashion,the service/repair is always complete and done right the first time. Keep up the good work.

Jpulver27

Sep 19, 2011

Andrea did a great job helping me buy my new car. I had done a lot of shopping around but when we stopped at your dealership she was plesent from the start. We had a little delay with me getting the paper work that we needed but Andrea was very helpful and patientent. I am sure that Andrea will be a very sucessful sales person. The only complaint that I have sometimes when you call into you folks it takes a long time before someone anwsers the phone after you talk with the receptionist. Jim

lcontoma

Sep 15, 2011

This is the 3rd vehicle we have leased from Cortese. Tom Caviarri was very knowledgable about the Ecoboost engine in the 2012 Ford Edge and we appreciated his drive and enthusiasm as we negotiated back and forth.

l225371

Sep 11, 2011

We've purchased 4 Ford vehicles from Stephen Moser this year. Steve has proven to be very knowledgable as well as courteous and has gone above and beyond to ensure that we are happy with our vehicles, both during and after our purchase. We have recommended him to our friends and family for future purchases of Ford vehicles.

srosa

Sep 9, 2011

i loved the customer service and the team effort!!! I appreciated the smiles as i walked in. when i had questions after i bought the car i called and got answers right away. i will recommend this dealership to everyone !

jhansen1

Sep 5, 2011

Anna and the Dealership are very honest, helpful and knowledgeable! We have bought many cars from them over the years and feel like one the family at Cortese.

wmoran

Sep 2, 2011

We bought a used car 7 years ago for Cortese. We went back to buy our new Jeep. This experience was better than the one before. Dave was "SUPER". He answered all of our questions before we were ready to ask them. Very informative! We would definately return and we are refering our family and friends to this dealer. Ask for Dave!

ourman

Aug 31, 2011

This is the 4th vehicle I have purchased from Cortese and I keep coming back because of the excellent service and Steve Ancefsky. The service writers (Ed and Dino) are a big reason why I continue to patronize Cortese.

jlme0512

Aug 29, 2011

Had a great experience, dave was great to work with. very informative and helpful. The total car experience was great, especially since I had no interest in looking for a car, but had to because mine was totaled.

Crystal0521

Aug 20, 2011

I was happy with the purchase of my car, i wish i had time to review other cars and choices. Everything went smooth, and people were friendly.

tedshemyers

Aug 18, 2011

My wife and I just bought our second vehicle from Tizo Maduro at Cortese Auto Group. We were so pleased with how we were treated when we purchased our first vehicle about 3 months ago that we came back when we saw such a low percentage rate offer (zero percent). Tizo was very knowlegable on the vehicle we purchased (2011 Chrysler 200) and very friendly from start to finish. Tizo answered all our questions to our complete satisfaction. We had to negotiate the final price, but were not made to feel we were asking too much. The new vehicle was prepared for delivery exceptionally well. Tizo even programmed many of the radio stations for us and assisted my wife with pairing her cell phone. This is how a car buying experience should be. I will definitely recommend Cortese Auto Group and Tizo to my friends. Thanks to Tizo for an excellent job.

adrienne30

Aug 17, 2011

Shane has been very responsive to my needs and concerns. he has also made himself avalable to me for any future needs or concerns that i may have with my mustang. joe got me the car a lot sooner than i expected, through some creative financing. i will be dealing with him in the future and know he will give his all for my needs. also byron from internet sales got the ball rolling for me. it's the car i've wanted for over 40 years however family responcabilities came first, now it's my turn. thank you all for making it possible. jg

Chelseapitcher

Aug 17, 2011

I worked with sales person Andrea Grippi I would recommend her to anyone! This was my first time buying from a dealership and Andrea made it such a wonderful experience the whole staff did everything they could to get me in the perfect car. My husband is in the United States Marine Corps and Andrea was very patient with dealing with all our paperwork. I even switched cars at the last minute and she was still so caring and helpful. I highly recommend working with Andrea and all of Cortese Auto Group!

pfranzjr

Aug 16, 2011

Josh was friendly and honest from the get-go. From the beginning there was no pressure to buy. He spent most of the time informing rather than selling. He was concerned that I get the car that fit me and not have to pay for unnessesary extras.

thomas1985

Aug 16, 2011

Shane W. Chapin was my sales consultant. Shane was very helpful in helping me select a vehicle that I was interested in. Shane explained the entire process to me and was very straightforward. After the purchase Shane showed to me in great detail all the features of the vehicle. I would recommend Shane and Cortese to any one interested in purchasing a vehicle. This was by far the best car buying experience I have ever had.

stacey131

Aug 15, 2011

We recently bought a 2011 Ford Escape from Cortese Ford. Our sales person was Dave Eichelberger. This was our first experience buying from Cortese Ford. The sales staff were very straight forward and gave us a great deal on the car we wanted. The Escape we had in mind was not available on their lot, so someone drove all the way to Pennsylvania to pick the one up we wanted! Our phone calls and questions were addressed promptly. We will certainly recommend Cortese Ford to our friends and family, and will come back for furture car purchases!

scbernholdt

Aug 13, 2011

Bob in Mitsubishi Service is always a "10"! He provides service with a smile every time. He patiently attends to all customer inquiries and needs. He makes me believe that not only does he want to be at work, but that he loves what he does, and is proud of his employer and work. This speaks volumes for Cortese. Thank you, Bob, for making getting my car serviced a stress free and easy task!

scouture

Aug 12, 2011

We have bought a car from Anna before and she is very knowledgeable and considerate. We enjoyed that experience, so when it came time for our next purchase we choose to see her first. We had also met Dave before and he also had extensive knowledge about the brand he was selling. It was reassuring to work with both, since Anna was on vacation and we changed plans and Dave stepped in to help when we decided to pick up truck early. Overall it was a very pleasant experience.

timherring

Aug 11, 2011

Salesgirl was very nice . Used care manager was a total prick ! Told me a vehicle I drove and was interested in was sold when I made a second visit on the same day . The vehicle was not sold , in fact , $2000 was added to the quoted price when I checked back 2 days later . They were fair in the pricing of this one particular vehicle but I did not feel comfortable dealing with them when the vehicle mysteriously became available again with a bigger price tag . Be careful when dealing with this dealership if you are in the market for a used car . Do your homework and get price quotes in writing .

donald7

Aug 8, 2011

I purchased 2011 Jeep Liberty Jet. From the owner at the top to the mechanical techician, everyone is really friendly and respectful. They believe that you are important and priceless. I have purchased from other dealerships but this dealership, Cortese Jeep is outstanding in everything they did to make my wife and I happy.I would bring my own mother to buy a vehicle at this dealership. So, many dealerships are really only interested in the initial sale and if you encounter any problems you are on your own. John Cortese and his team is very much concern with your entire experince of purchasing at their store. When people are not sincere it will show-up rather quickly. I'm so gald I went to Cortese Jeep and not where I brought my 2009 Jeep. Cortese Jeep is a wonderful place to purchase the vehicle of your dreams.

billfull

Aug 7, 2011

Joshua O'Campo is a straight shooter who listened to what I wanted & helped me to get it. I have purchased many new cars & I can honestly say this was the best experience I have ever had.I would buy another car from him tomorrow.

melissue82

Aug 7, 2011

My sales man was Tom fogg. He was great. Most of all he didn't try to put me in something I didn't want.Also I got a nice interest rate. AWESOME PLACE TO BUY A VEHICLE :)

CorteseSucks

Aug 5, 2011

After I drove off the lot at Cortese Dodge in Rochester, NY the Sales department refused to communicate with me. The salesman promised to fix all of the minor issues, most of them under warranty, before I drove off. Unfortunately he never came through on any of the promises he made. Messages left for the President of the company (Just call me, John Cortese with any problems!!) were also not returned.So, once you leave the lot here, don't expect any service whatsoever.Over two weeks for the salesman to schedule a service appointment, because he was sick, then he was busy with end of the month, then he was the only one on the sales floor, then he just doesn't know how to use a phone I guess.An endless supply of excuses. Met with his Manager on saturday because he's going to 'take care of me'.Went over the car completely. Was there for 2 hours and got my overdue first oil change. They also scraped factory paint off front wheels because wheels were not sitting properly - causing a clicking noise in reverse.Before I leave he tells me he will call me 10:30 am this Monday with an appointment for warranty service.Monday at 4:15 pm I call him and he doesn't know who I am at first,then he tells me he was supposed to call me by 10:30.But jokingly, he never apologizes. Instead he gives me excuses and tells me he has been at his desk for "8,500 hours and it's the end of the month".Then he tells me he will call me back in 15 minutes.2 hours later, [U]I call him again[/U] and he tells me I can drop it off the next night.No way in hell I'm I ever going back to Cortese Dodge.Went to Vision Dodge and got set up with the Sales Manager and Service Manager. The whole atmosphere was Professional from the moment I walked onto the sales floor to every one I passed in the Service Dept. Night and Day compared to the lack of enthusiasm and unprofessional manner every where you look at Cortese.Most of the issues are under warranty, so no $$ problems for me.Shame on Cortese Dodge for such horrible Customer Service.It was disgusting the way I was treated after purchasing a 2011 RT classic,and making every effort to clearly communicate to them what they needed to do to make it right. They need to grow up over there. You'll get better treatment from the kids at McDonalds, and fries!!This was the readers digest version too. Too disgusted to go into further detail.

brucen1954

Aug 4, 2011

I have exclusively owned and driven Hondas/Acuras for 20+ years. I was persuaded to try the Ford Fusion because of the good write-ups given by the rating companies. I test drove it at Cortese and worked with a fabulous salesman, Tom Ciavarri. First off, other sales folks were in the showroom, but it was Tom who reached out to welcome me. I truly was not planning on purchasing a car that day, and told him so up front. Nonetheless, he took the time to provide all the information about the car and answered all my questions for me to decide it was the one for me, and the right time, without even going back to test drive the Accord or the Acuras. Tom explained available car options in a concise manner and after very little back and forth, I had a price, with the various leasing versus buy options, including an understanding of the true value given for my trade. When I went home that night to compare my purchase with information on the web on pricing, trades, etc., I knew I made a very wise and money-saving decision. The finance guy, Joe Diguardi, was equally professional. He viewed his job as providing the complete information for me to make informed decisions, and not to pressure me in any way. Delivery went smoothly, including a meeting and short chat with my service guy. Cortese, and Tom in particular, exceeded all my expectations regarding purchasing a new car, and I highly highly recommend him and Cortese.

SSapetko

Aug 3, 2011

My experience with Shane was very professional. He is straight forward and not pushy. He took the time to show me everything inside my new Escape before I left the lot and assured me that I could call him or the service department with questions. I had such a great experience that I already referred my daughter to him. I also want to say thank you again to him and Joe DiGuardi.

Teresa Evans

Aug 1, 2011

Just bought a new Ford at Cortese and had an extremely positive experience. Shane Chapin was helpful and friendly, not pushy at all. I came away with a good feeling about how my car servicing will be handled in the future and it was the first time a dealer introduced me to the Service Dept in advance. Everyone I dealt with was very nice and seemed to be interested in me and my needs. Thanks to all of you at Cortese, most especially Shane. T. Evans

ryanj5

Jul 31, 2011

Thank you Dana & Josh at Cortese Dodge for a great buying experience. Friendly, responsive and professional. A very smooth new car purchase. You can trust the folks at Cortese Dodge!

cerroc

Jul 21, 2011

Just picked up a new Outlander Sport, as usual the experience was nothing but positive. This is the 7th Mitsubishi we have gotten from Cortese and I would never consider going to another dealer. Not only is the sales process fantastic but the follow through with their service. Always seems they go that extra mile to make things perfect.Thanks Cortese (Anna and Bob B.) for all you do and all you have done.Caren Rudin, Rochester, N.Y.

kristyn.eich

Jul 20, 2011

While working with Dave, I received a wonderful experience. He gave us his input while deciding between two cars, without being forceful. Dave did a great job with keeping the best interest of the customer in mind and understood our needs.

Leighton

Jul 15, 2011

Tom was easy to work with and pretty laid back which was nice. He helped me through the process and communicated with me well. I had an overall good experience except for one very negative customer service experience with Michelle on the phone (she was very rude and had very poor customer service)

TimDuprey

Jul 15, 2011

From the moment we walked into the dealership, my wife and I had a great experience. Tom introduced himself and we told him what we wanted to look at. We had been looking for a vehicle for some time now, and had been to several dealers during the previous few weeks trying to pear down a make and model that suited our needs. We felt 'comfortable' dealing with Tom. We had arrived at this dealership after leaving a previous car lot on a Sunday at about noon with our 2-year old . Because he needed food and a nap, we needed to leave and return to talk the deal. Tommy {as he became to be known as} was EXTREMELY acceptable of our situation and indicated that he would stay until we were satisfied with our deal. Although they closed at 4pm, we ended up returning at 3pm staying until 6pm with Tommy & Ron! Talk about service!!!I would HIGHLY recommend this dealer. {Not to mention that my wife had purchased a new vehicle from them 10 years prior ...} Repeat sales and service tells you they're doing something right!

mmarsh5192

Jul 12, 2011

Both Tim and Dan were very friendly and helpful. Tim was very knowledgeable regarding the MKX. He was a good saleman, but not pushy. When I picked up my vehicle he patiently explained everything to me. I would recommend Tim to my friends looking for a car.

E. F. Adams

Jul 9, 2011

I reached the dealership via the internet and Dave immediately responded and expressed interest in my trade-in. I received an appointment and Dave was there with both cars I was interested in testing. He was knowledgeable and reviewed the entire 900 mile inventory to find a car that met my preference. I had a dollar amount in mind for a lease payment and he worked backward through the process to get the deal approved at the downpayment and monthly payment I had requested.

ROBERT BARONE

Jul 8, 2011

We were 30 minutes late for the appointment but the sales staff were very understanding. The sale was handled with professionalism coupled with friendliness. We knew what we wanted to buy and Dave knew what we wanted and we finished the deal in about one hour.

GeorgePorter

Jul 5, 2011

We felt that we were treated fairly and well. The salepersons were knowledgeable and friendly. The check out process was relatively fast and we were satisfied.

badnblack

Jun 20, 2011

The total car buying experience was a pleasurable one for me. Every attempt at getting me the right vehicle for the right price was made by everyone I had contact with starting from Jason Miller at the internet desk, to the salesman Tom Ciavarri, to the sales manager Ron Fredericks. Jason handled my questions and my emails in a prompt manner without pressure, even went out of his way to answer questions for me beyond his scope. Tom Ciavarri was great to work with. Pleasant and knowledgeable, I could tell he was very interested in getting me the right vehicle to meet my needs and was in my corner in getting me the right price. The back-and-forth was kept to an absolute minimum, I liked that, I dealt almost exclusively with Tom. I had shopped around a couple of other dealers for a similar vehicle, I was pleasantly surprised by the final offer I received from the sales manager Ron Fredericks, I got a truck with more options at a better price than the other guys, I was truly blown away, I could not pass it up, I bought from Cortese. Thank you Jason, Tom, and Ron.

Zeffie

Jun 20, 2011

I have been servicing my Ford Taurus for years at Cortese Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Cortese because of the service, and the excellent customer service I receive each and every time. I have been looking to buy a newer car, but my credit needs improvement. Dave was very upfront with me. I know that when I am able to buy, I will buy from Cortese because they always have informed me of what I need and have never tried to pull a fast one in trying to get a bigger sale. These guys are the greatest!!My son also has his Dodge Ram serviced at Cortese Dodge. All the team are very knowledgeable, polite and always go the extra mile to help you and inform you of what would be the best approach.Thank you for such excellent service over the years!!

NJStiles

Jun 14, 2011

The salesman, David Eichelberger, went over and beyond in his efforts to help us when we purchased a car. The rest of the staff were very nice as well.We had previously taken our older car in to be repaired after an accident, and we received the same wonderful treatment then that we received when we returned to buy a new car.We would certainly recommend this company to anyone.N. Stiles

sjfrazer

Jun 13, 2011

Have been coming to this dealership since the original dealership that I bought my car from went out of business. I have always been treated with friendly and courteous service. I always feel that I can trust that I will get the best price for any service that I need and every employee that I have dealt with have been very friendly and courteous. I would definitely recommend Cortese Auto to my friends and family.I also enjoyed the new waiting area with internet access and new TV. I will continueto come and have my car serviced for as long as I own it.

dapix

Jun 9, 2011

I've had my last 4 cars serviced at Cortese Lincoln-Mercury and have always been satisfied with their work. They listen to what needs to be done and deliver what they promise to do. Best of all they keep me informed of any changes in the details or timing of the services they are providing. Most of my service visits are for routine maintenance. I call a day ahead to be sure they have time and then have a cup of coffee and read for a few minutes until my car is ready.The current service visit was for a more extensive repair on my older car. The repair was promised by the end of the day and Dino called when he said he would to say it was ready. I used the shuttle service to be dropped off after I took the car in yesterday morning, left the car overnight, and had the shuttle pick me up early this morning. Again, all as promised.Reliable shuttle service throughout the day is another important factor in giving Cortese a high rating. I can have my cars serviced as/when needed without the inconvenience of having to make special arrangements to get to/from the dealership.

legalrecording

Jun 3, 2011

Cortese Auto Group provides a clean, new and fresh environment in which to do business. My salesman was very professional. He followed up with me even when I was unable to return his phone calls due to illness. Cortese, in addition, has a huge selection of cars. I was able to find more than one that was just what I wanted.

lobo12

Jun 2, 2011

They were able to get me in the vehicle I wanted,with the options I was looking for,for the payment I was willing to make.They were very courteous and knowledgeable.They made me feel very at ease.I was very comfortable and never felt pressured at all.I would recommend them to anyone looking for a new or used car.I actually felt like they cared.

lorrie69

Jun 2, 2011

our salesman was dave hilner. he was very friendly and personable. i had called that morning inquiring about some jeeps i saw on your web. dave showed us some jeeps and although i was set against getting another black jeep, i took the 2008 liberty 4 a ride. it was so clean inside, rose smooth, had low mileage and the price was within my range. oh yea, and the slider roof was awesome!! dave answered all our questions and our overall experience was great. i will definitely recommend cortese to our family and friends.Lorrie Barry~

mmjg0628

May 28, 2011

I love this dealership! They are extremely knowledgable on their products! Extremely friendly and understanding of everything that goes into purchasing a vehicle. We bought a chrysler town and country touring from them a little over a month ago and they were first on my list to check out when my family and I decided to look at a family sports car, the 2011 challenger. They did not have exactly what my family wanted on the lot but found it with miles of their location and got the price and financing where I needed to be. The next day it was on the lot and we were driving it home. If yourlooking for any new or used car van truck suv I would start and end there. And make sure you ask for Dave Hilner he was our saleman for both purchases and was out of this world. The Coretese family of dealerships will be the only place I buy any future vehicles from now on. And that's saying a lot I was a GM guy through and through but they have forever changed my family and I over.

kirbyman

May 26, 2011

This is our second Outlander from Cortese auto group scince 2007 and my wife and I have been very happy with the courteous service from Bob over the years.Byron and ANNA have gone over the top to insure a very pleasent sale on our new Outlander Sport;and we are looking forward to three more trouble free years. Note-that day I lost my 1000.00 pair of glasess somewhere and as a last resort after searching the whole house I called Byron and asked him to check our old car we traded in and low&behold they were UNDER THE CARPET in the back seat!!! this turned it from a good deal to a GREAT SALE!!dont ask me how they got there?-thank you Cortese Auto Group.JohnFederico

gosman

May 25, 2011

The service group at Cortese Ford is the best. They are efficient, friendly and always keep me appraised on the progress of my vehicle when I have it in for service. Their mechanic that always works on my truck (Scott Rhodes) always does a quality job. The service person I deal with (Fred) is new to Cortese but he handled my requirements very well and is a real gentleman. I keep coming back to Cortese because of their service group.Grant Osman

mdfreezer

May 24, 2011

I bought a new 2011 Dodge Charger and the sales staff was extremely helpful. They listened to what kind of vehicle I wanted and took the time to explain all the vehicles they had that I would enjoy. After test driving the new 2011 Dodge Charger, I knew that was the car I wanted. They did not try to pressure me to purchase it right away. They took the time to discuss whether buying or leasing the car would be right for me. The whole time I did not feel any pressure to byt something I didn't want. I also traded in a vehicle in which they gave me the best price. This dealership gave me $3000 more for my trade in than the next closest one.

debbiemr61

May 23, 2011

I love the service that I received from John and Sam. They went above and beyond what another sales person would have.They were prompt,courtous,friendly and meet all of my needs. I will defiantly recommend Cortese Auto Group. Thank You for a great experience!

tonycig

May 23, 2011

Tom was a nice salesman and answered all our questions. The dealership was neat and clean. The process to purchase a car went quickly, which we appreciated. The car we purchased was deatailed and cleaned before we picked it up. Overall this was a good experience.

darlenewisch

May 20, 2011

I have to be honest - buying a car is NOT something I look forward to. It is such a major expense! And I want to make sure that I've received a fair price for a high quality item! I truly believe that is just what we got from Cortese Auto. The vechile we purchased was for our teenage sons. Their safety was our top concern, pricing second. This will be our 9th Ford so we believe in the product - now we believe in the dealer as well!! They just made customers for a good long while as we are certain to send our sons there for their 2nd, 3rd, 4th cars...

KGramiak

May 14, 2011

I will start out saying I am a middle aged woman who does not like to be taken advantage of by dealers because I am not dumb & know my car I drive. I need to give credit where it is due: sales is very friendly. While I visited 2 days in the last week Sales Consultant Dave Eichelberger was very friendly, very handsome in his dress & stature & very informative about the Ford Focus 5 door hatch I am interested in buying in the fall. He gave me his card to contact him but unfortunately for both of us, I won't ever be a customer again because of the service department. When I bought my dream car 6 years ago---a Cortese customized V6 dark gray with black striping and a gorgeous kit that looks like the Eleanor. I still feel like queen driving it! The body shop has gotten kudos from many admirers who have asked me who did me car. Service was questionable witin a year or so of this purchase and glad I had an extended warranty for the same bad tie rod twice in one year. Never had one again since. When I went to Cortese Ford last Sat.(made an appointment a few days before) for my 100K service, NYS inspection & check hesitation problem, I waited one hour & after having in in the shop for a half hour was told that they didn't have my sparks & wires because they sold them to someone else Friday. New wires were needed because of a misfire code. When I was given the parts quote by Fredrick on Sat. it was steep but I did not know the parts cost of the top of my head. Service was reschedule for Tues. 5/10, so I dropped it off at 6:45 AM. Later I was told it wouldn't be ready until 4:30, it wasn't ready until 5:05. I asked why it took so long & Fredrick said the tech started at 10:30 AM, had a hard time getting the plugs out & had to spray them.He gave me my steep bill & noticed $695 labor fee, I didn't say anything to Fredrick because I never saw him before. Because it was getting neat the end of their day I decided to make some calls Wed. to the management. No where on my invoice were any labor hours typed in for any of the two services! I know from experience with having another 100K service on a former car, it never took 7 hours & there is a such thing as "flat rate!" I talked to Marie Bionchi a few times Wed. not at all Thurs. & left a message for her Fri. am & she called back to leave me a message. Marie was very understanding & followed-up---I felt bad for her being in the middle of an apparent "robbery". Keith called me Friday afternoon & said he also agreed the bill was wrong, Fredrick is kida new & he said he'd give me back $216. Since I was at work & couldn't talk more than that I said I'd be there after work to get my credit. I got the credit but requested to see Keith. Keith came to the window & did not look pleased. Did not smile, did not shake my hand and never said "We are sorry for this error." He treated me like an idiot because "well it's a bigger service" and "you had sparks & wires put on" and "you approved of the price" "I can't give you more than that because it wouldn't be fair to us". I told him it was NOT FAIR TO ME!! I AM YOUR CUSTOMER!!! I asked him if I hadn't complained, would they have ever checked and caught it and he replied no!! If Fredrick is "kinda new" why wouldn't someone check his work at some point? Or is this the way they are trained? I told Keith I made phone calls to 2 other Ford dealers to get time estimates and they quoted me from a standard: 1 hour for inspection & 2-3 hours for the 100K service.So, I am estimating 4 hrs. He said "ut you had sparks & wires put on". I said "Yeah, and they are included in the 100K service" he said "not the "wires" I know the wires take a few minutes, they snap on. At this point I had kept my cool & wanted to continue on that path so I said "Never mind Keith, I'll take the $216 but I'm not completely satified, good bye." AND I MEANT FOREVER. Car buyers beware, I have heard overcharging services from many coworkers who have dealt with them. It's a shame more people don't fight for their hard earned money against sheisters like Cortese instead of paying and never coming back. It does no good, that is why bad businesses remain in business so long! F I G H T!

landshark57

May 13, 2011

Was able to service vehicle without an appointment. Had a nail in tire and didn't want to chance not having it fixed. Performed NYS Inspection, a recall notice, and oil change also. Bob has assisted us in the past with very courteous service. Would reccommend service here.

Trudy Taylor

May 7, 2011

On May 4th 2011 I stopped in to see if they had the new C-Max van on the lot, I had been looking for a very economical gas millage vehicle for about 3 or 4 years, I was looking at the Focus and Fiesta Hatchbacks when Denise Warren came out and introduced herself. Now it was my bad when I wrote in my last review that her name was Dennis Weaver!Anyways Denise sold me a 2011 Ford Focus Sedan Program car I did not trade in my 2000 Suzuki Suv, with 34000 miles on it. I have a lift in the back of that for my scooter lift, but even though my small suv gets good gas millage for a suv for city driving it was horrible. I had contemplated what I was going to do, and thought maybe a gas efficient vehicle for around town driving or a place that I was going to crutch into a small car would be great and much more affordable for me to drive. I had looked at many types over the last 3 or 4 yrs, but Ford beats all the small cars on gas millage by far!Denise made my car shopping experience wonderful, I had a great time. Denise even sent the shuttle the next day to pick me up and bring me to the dealer for delivery on my new Focus. Jake the shuttle driver was wonderful, he explained anytime I come in for service he would be happy to bring me home, or to the mall or a restaurant and I would just call him and he would pick me back up! Jake had a wonderful personality and was so professional and on time. This feature and Jake is truly a great asset to Cortese Ford! Denise and everyone made sure I was confortable while I signed paper after paper my car was just beautiful after the entire Ziebart package had been applied! Being handicapped I dreaded trying to keep a black car clean. So I purchased the Ziebart package and the car was just beautiful. Denise even paid herself to have a silver pinstripe put on for me! Once we had the paper work done Denise took me out to the car and stepped me through how all the bells and whistles worked. Denise helped me sync up my cell phone to the car. She was wonderful. Once that was complete we drove through Service and I met a wonderful Service Manager Kirk who told me anytime I arrive for service drive in and I could come in the Employee entrance to save me walking all the way around to the service desk, which was so kind of Kirk. Kirk was funny too. Cortese Ford made me feel so welcome, not just on the delivery of my new car but even when I was looking and driving probably 6 or 7 different cars to see what best suited my needs. Cortese Ford and Denise Warren is the best car buying experience I have ever had! I am no spring chicken so that is saying something. My new car drives like a dream everyone thinks its a BMW! They cant believe its a Ford Focus. My brother is considering bring his Ford to Cortese for service rather than driving it all the way to Avon. I also have two friends that I have sold on Cortese and Denise. Thank you so much for being such an outstanding dealership that hires honest, professional, kind and knowledgeable people with such great personalities. I look forward to seeing the C-Max Van my dream is a van with a ramp to be able to drive my scooter into or eventually my wheel chair.Cortese Ford Keep up the great work you will have my new car sales and service for years to come!With my kindest regards,Trudy T

jmf84

May 5, 2011

I had been in the market for the last couple of years looking for the right pre-owned vehicle for my 45 minute daily work commute. Denise listened to my needs and was able to find me the right vehicle at a price that kept me under my budget with a payment I can afford on a shorter term. Great overall experience, would recommend her to all my family and friends looking for a new or pre-owned vehicle.

Liz Walkley

May 4, 2011

The sales person when told a budget of around $250 a month he kept the payments within that amount. However, after purchase was made we found there were MANY issues with the vehicle. The shockes were bad, there was a broken lug (which should have failed the NYS inspection), all 3 motor mounts were loose, a major ground wire was not grounded. Everyone was informed that I would be taking the vehicle directly to my 2 sons in law for an inspection and the night I took ownership I did just that. They noticed both my back wheels were wobbly, drive shaft was bent, one tie rod end was replaced and the other was left with a torn boot. When a representative of the company called and made an appointment for myself and a son in law to come in and discuss the issues, that rep didn't go to work the day of our appointment. He told the people that would be there during our appointment "not to put any money into my vehicle" and it was written on the work order. This is NOT the way to treat a single, handicapped woman who came to your dealership to purchase a vehicle! I did not recieve either the last 2 pages of my car fax or my copy of the pdi. I asked about both of these when I came in for my appointment and was told they would produce these papers and none was given to me. I still want these papers. I would NOT recommend Cortese to anyone due to the poor treatment I was given. I would be very sure to let anyone know that I was treated very poorly and that I was lied to about what services were performed. I am still deciding whether or not to contact the NYS Attorney Generals office.

overdrive23

Apr 29, 2011

I'm looking for a used ford fusion (SEL or sport) and I have been talking with eric smith at cortese ford. he has been very nice about letting me drive several cars to narrow down what i want. He hasn't been short, rude or anything at all. I feel that he honestly gives a shit about what I end up with.

karen shaw

Apr 26, 2011

Good customer service. Matt, my salesperson was very easy to work with and he went the extra mile to make sure I was happy. Credit process was very smooth. Credit manager and dealership manager made sure to stop by and introduce themselves in the beginning of the negotiation process.

George Cond

Apr 20, 2011

This Dealer doesnt pull the typical car dealer crap..example pressure sales, unreal advertising etc. Went the extra mile to make sure the car was like new and spared to expense at making the car perfect and me and my wife happy. They have earned a customer for LIFE. Thanks again Mr. Cortese, Erik Smith, Michelle Scott, Dan in Service, and Joe in Finance..You guys are true professionals!!

debbiebell02

Apr 15, 2011

Denise is a great sales person. We have been working with her for years. She is friendly and professional and she is a good friend to our family. We have bought all of our cars at Cortese and they have always given us a fair price and great customer service. I would definitly reccomend them to my friends.

stanley schrier

Apr 11, 2011

not a high pressure dealership and plus they don't pressure you buy a vehicle rightaway.Shane Chapin was a wonderful sales person and plus take time listen to you.Make sure you're happy and satisfied with you're purchase.No complaint from the BBB. I look high and low for my truck and found what I like. Travel all over the creation to other Ford Dealership and they didn't have what I was looking for.

judy a

Apr 10, 2011

i would like to take this opportunity to thank cortese dodge for the exccellent customer service i experienced on the purchas of my new dodge avenger.again a very sincere thank you to all at cortese dodge i love the car and i will tell all.sincerely.judy

JRoffe

Apr 8, 2011

Shane was great. He took the time to show me all of the options and discuss several different ways to go, from New to Used. I appreciate his great attitude and true concern. I know he was being truthful and upfront, as his every action and fact showed this. I have a son that is still in a car seat. He took the time to allow me to understand how they work in the different cars that I test drove, and he explained the safety features of each. When it comes to kids riding in cars, one of my most highest concerns is safety.Overall he worked with me for about 2 hours and not once, did I feel like I was being "sold" a car.

adudman

Apr 5, 2011

Cortese Auto Group was an absolute pleasure to do business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle and had an explanation for any detail I was confused about. They were extremely straight forward and honest; I never once questioned the integrity of the process ...which really left a lasting impression on me. I without a doubt recommend their services and encourage anyone looking for a Jeep (or other vehicle) to stop by their dealership and experience their outstanding customer service for yourself!

youngmrs

Apr 5, 2011

My only issues with the sale were the length of time it took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles while it actually had 24000+ miles on it. Periodic updates of mileage because of test drives and other use would be helpful.Whne I made my appointment to test drive and purchase the car I was very clear that I needed to be done by a certain time. I was assured it would not be a problem. 10 minutes after that deadline the car was going in to be washed. (I took it home dirty). In the future it mmight be a good idea to havde the car ready togo ahead of time.

lisa04

Apr 4, 2011

The staff at Cortese were very friendly and professional. They were very willing to answer any questions that we had, as well as test drive many vehicles until we felt comfortable with our decision. I truly feel that we purchased a great car at a great price. I will be buying my future cars from the Cortese Auto Group, as I look forward to another great experience.

McBee

Apr 4, 2011

I would like to express my gratitude for service that I have been receiving at Cortese Mitsubishi. Your mechanics have done a wonderful job keeping my car on the road and I would like to give a special thanks to Bob Bonter because he is very special. I've been giving Bob alot of recognition when they call me for surveys and I've sent Gary Alger email to give Bob special thanks for the wonderful service he gives me. It's my pleasure and privelege to do business with Bob and he plays an instrumental part in me coming back to Cortese Mitsubishi. A person like Bob comes along once in a lifetime and as far as I'm concerned, Bob is Cortese Mitsubishi. I thank Bob for his knowledge an I value his opinion highly...Bob makes me feel like I'm part of the family. Mr Cortese, I want to let you know that you have a very special employee in Bob Bonter and he should be recognized as a valuable asset to Cortese Mitsubishi. Bill

rriola49

Apr 4, 2011

I couldn't be happier with the overall experience of buying a car at Cortese. I have also had work done in the service department and body shop. I was treated wonderfully by the staff in all departments. My car has always been fixed properly and on time. I would highly recomend this dealership tp anyone.Richard Riola

sta1070

Apr 4, 2011

A few months ago I mentioned Lora was having trouble with her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body shop and again Mike and his team were fantastic! They were polite, considerate and reasonably priced. She's telling her friends how great your staff has been. Thanks John.

ajkoronas

Apr 2, 2011

Above and beyond customer service. With a purchase of my families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach a solid deal for us. Even after the sale was complete, I had a concern and John Cortese took the time personally address my concerns which was appreciated. Overall the environment was excellent(make sure you schedule an appointment), the tour of the service area and lounge revealed a comfortable future transactions, the staff was friendly and fair. They are definately doing some things right here. If you do your prep and know what a fair deal would be, I am sure Cortese can make it happen for you, and I witnessed first hand that they care about every customer and deal they make.

dolphingirlkt

Mar 28, 2011

Went in to look at the new Explorer & fell in love with the car. John sat down with me and went through all the options available to make sure I got everything I wanted & not paying for things I didn't want. I had to order the vehicle & was worried it might not be in before my lease was up. They told me not to worry, it may only be a week or so & they could get me a loaner if I needed it. They spent the time to find additional rebates that I didn't even know were available. Shane spent a lot of time delivering the car. He went through every aspect of the car including all the touch sceens applications for navagation, music, climate control & cell usage and set up my cell phone with the sync system. Would highly recommend Cortese Auto group and Shane at the Ford store

bcbxy

Feb 7, 2011

The sales person who worked with me was unfamiliar with the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following day when I went to pick up my Jeep there was some confusion and I met with several different people who all tried to get me to purchase warranties that would cover parts my Jeep did not and would never have. After my ten minute drive home I realized that there were severe brake problems that would require me to take it back. This vehicle would not have passed inspection. Is that legal? Cortese then told me they would order the part and contact me. This they failed to do. There were many things that Cortese failed to do, and the problem does not just concern one member of the staff but I would say multiple members. My problem has been corrected after speaking to many people, including the owner, and I cannot say that I feel satisfied or that I would EVER purchase another vehicle or dare to reccomend them to anyone. My experience was one of frustration and confusion that the investment that I just made was a horrible one.

rbowsend

Dec 24, 2010

Incredibly friendly environment. The salesperson worked hard to get us every rebate we could and streamlined the whole process.The salesman introduced us to the manager in the service department and set us up for our first oil change. We drove away with a full tank of gas!

JimPiscatelli

Nov 19, 2010

I have a Jeep Grand Cherokee that I bought at Patrick Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I went to them for service recently. The power window motor on my driver's door had stopped working so I brought me Jeep into Cortese. After I drove my Jeep into their service area, I walked up to the service desks along the wall of the service which really resemebled more like a car wash than a quality customer service area. When I walked upto several services consultants, they just sat there and would not even look up at me from their computers for five or ten minutes. No courtesy on their part to even acknowlegdge me that I was standing there as a customer. Well to get beyond that, I got a service estimate to repair my powder window at a cost of over $450. They had to order the parts, and I went back the next day to complete the repairs. When my Jeep GC was done, I paid for the $450 and got into my Jeep. After I turned on the ignition key, I tried the REPAIRED power window on my driver's door. As I hit the electronic button to lower the window, the window WENT CRASHING THROUGH TO THE BOTTOM OF THE DOOR FRAME. I was shocked as to what happened. Fortunately, the window did not break into a million pieces. I was fortunate also that it was not a rainy day, otherwise I might not have tried the window until I got home or much later than that. I WAS VERY UPSET AT THE POOR QUALITY OF CORTESE'S SERVICE DEPARTMENT. I went back into the service area, and I COULD NOT FIND ONE SINGLE SERVICE PERSON IN CORTESE'S SERVICE AREA. THEY HAD ALL DISAPPEARED. After waiting for several minutes, the service manager and the other service people came back from BREAK TIME. How about leaving at least one service person in the service area when on break. I was very upset and talked with the service manager, and told him about the window that crashed thru the door frame. I SAID WHY DID SOMEONE NOT TAKE THE TIME TO SEE IF THE REPAIRS MADE WERE DONE PROPERLY. I SAID I PAID $450 FOR THIS REPAIR, AND NO ONE EVEN BOTHERED TO CHECK TO SEE IF THE WINDOW WAS REPAIRED PROPERLY. HE DIDN'T KNOW WHAT TO SAY. I then had to wait about 45 minutes for them to correct the window. As I waited in the next door customer area, the mechanic came up to me and said he had fixed the window. He explained that there are two 10 mm screws that hold the window in the frame, and he FORGET TO TIGHTEN THEM. I said why did you not check to see if the repairs where made properly the FIRST TIME you my Jeep. He didn't know what to say. I asked him "did you bother to take the time this second time to see if the window had been repaired properly"? He said yes. I would have expected the service manager to talk with me at the same time the mechanic was talking with me, especially because of the improper service that had done the first time. However, the service manager was not around, and was probably taking another work break. What does this show to me and to other customers about their service when the service manager couldn't find the time to talk to me in person with the mechanic and make sure everything was to my complete satisfaction, especially after this bad experience with improper repairs. IT SHOWS THAT CORTESE JEEP DOES NOT CARE ABOUT CUSTOMER SERVICE. I will never do business with Cortese Jeep ever again, and will return to Patricks where their service mechanics know what they are doing. Later I received an email from Cortese asking me about the quality of my service. To make a long story short, I got on their chat room on the Internet and told them the above story. Their response was "were the repairs completed by the time I left them?". I said Yes, but only after I had to go through the above BAD EXPERIENCE with them. All they were looking for was a yes from me so they could say their service was completed, but that was only after the bad experience I had. If I had not tested the window before I left Cortese and tried the window days later, I probably would have been ressponsible for the replacement of a broken window if it had been broken. I WILL TELL EVERYONE I TALK TO ABOUT JEEPS AND CORTESE, AND HOW BAD THEIR SERVICE IS AND THEIR TREATMENT OF CUSTOMERS.

gfenger

Nov 11, 2010

I would not recommend this dealership. They are not professional, get ready to wait 30 min before someone will talk to you in sales or in service. They are disorganized, and will not call you back when you leave messages (they will not answer their phone). Overall frustrating experience.

rjr856

Nov 2, 2010

Had a very good experience purchasing a 2011 Jeep Grand Cherokee. There were up front and honest and gave a good price from the beginning. There was some negotiating but I did not feel they were overly pressuring me. I left purchasing a car with an overall great impression of the dealership. Would highly recommend.

J.J.

Aug 23, 2010

Lisa was wonderful and she did a great job with product knowledge. I was not going to buy an American car, but between Lisa telling me about the Fusion and my own research, I was sold on the car! I have been congratulated by friends and family for buying American. Also, other dealerships were high pressure and minimized the fact that I was looking to spend $20,000. Lisa was patient enough to let me come to my own decision about how to spend my money.

blueovals14

Oct 5, 2006

Everything was fine and dandy, Put a DOWN PAYMENT on a 03 truck, was waiting for my own financing, gave them my registration ,insurance,licence,,,AND SIGNED A CONTRACT! the finacing hit a snag that I not them straighted out, Had my blank check in hand ready to by the truck AND ????????????? THEY DESIDED IT WAS OK TO SELL IT TO SOMEONE ELSE..even though the had a signed contract and my money,,,, Where is it fair a dealer sells you a vehicle, and can pull it out from under you if they feel they got a better offer? Complaints filed with the better buisness burough, attorny generals office, federal trade commision, and ford motor company in Detriot. As well as my congress woman, who will be looking into it to see if selling a truck sold to one person than another is a form of theft

aba0887

Jun 22, 2004

Very shoddy workmanship, overcharged for anything they ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me about the cost or repiars and used foul language on the phone when dealing with me. This was the worst mistake of my life buying from this place.

atrip1

Jun 5, 2004

After I got home, my sister loved the looks of the 2005 focus and we wnt back on Saturday. She drove a few models and purchased a focus wagon. She will pick it up on Monday. <br>Another great sales team at work...... Thank You! Wilson

atrip1

Jun 4, 2004

I was very pleased with the Internet Price and the New Ford Escape that I purchased from Mr. Wilson Cruz the Internet Sales Manager. All the prices on the website and at the Dealership were everything I expected. Plus I received Free Tires for Life on the Escape. I would strongly recommend this Outstanding Dealership and Sales Department. CONGRATULATIONS ON A JOB WELL DONE. Thank you!!!!!! Cortese Ford holds a high standard for all customers....

pattiecake

Jun 4, 2004

Walked in Asked to be shown a few gas saving cars and was taken to the Ford Focus lineup of cars and the 2005 looked and drove just like a very expensive auto that you would find in luxury dealer. I purchased it and took it home the same day. Thank you Mr. Cortese