Used Cars for Sale at County Ford in Graham, NC

Jo Ann Rudd

May 30, 2016

I purchased a 2016 Ford Escape. Service was excellent and the staff was very helpful and polite. Would recommend to everyone.

Tara Raggett

May 13, 2016

Always a quick turn around time. Service prices are a little higher than other places, but OK for dealership

Bain Allred

May 10, 2016

Always had good service from your Dealership. Shop clean. Service workers knowledgeable and they take time to answer any Question..

Michelle Albright

Apr 28, 2016

Great salesman!! Pleasure to have had such a wonderful salesman!! Got just what i wanted!!

Margaret Asher

Apr 26, 2016

Service staff is so friendly and helpful. The service was completed quickly.

Christopher Stump

Apr 25, 2016

My experience was excellent. From the texting and setting up a visit with Angel White. The sales experts Bob Esau and Brandon Gilbert. The financial explanations and signing of papers form Daniel Scarlett and the excellent service and professionalism from Chris Johnston. Thank you all for making a GM man to a built Ford tough guy.

CStump1234

Apr 22, 2016

Stopped by just to look at trucks and ended up buying a new 2016 F-150. Had a great experience working with all the staff. Really felt welcomed to be their and part of the County Ford Family.

Joe Shirk

Mar 26, 2016

I drove 492 miles (each way) to buy a used vehicle from County Ford...it was WELL WORTH the extra miles and time!...AMAZING deal...Honesty...Integrity...The specialists in the shop gave me some tips on maintenance (it was my 1st "Diesel" truck to own)...the next day, my salesman made sure I was satisfied with the performance of the truck after I had driven the 492 miles back home! "County Ford" = completely satisfied! I'm pretty sure I'll do it again the next time I need to make a change with one of our vehicles! -Joe

WfMacy

Mar 23, 2016

Was a great experience. Good trade in price and good deal on F250. Staff was wonderful, Jack and Chris took care of me. Have been getting service there on my first car I bought from them, I expect more of the same. Thanks all.

wfmacy

Mar 23, 2016

Right truck, great deal and easy buying experience. Went in just looking at stock, found truck I was interested in and spoke with sales, gave me fair trade in value and getting paperwork done was a snap

Sonia Davis

Mar 21, 2016

our experience was very relaxing,we felt no pressure at all to buy. our salesman was awesome,if it wasn't for him we probably wouldn't have purchased our truck. we love our truck!!!!!!!

Ke Smith

Mar 6, 2016

My husband and I bought a used vehicle at County Ford during a huge sale when they were extremely busy. We received exceptional and friendly care. Brandon and Rick were great salesmen who listened to our requests and walked us through the sale without making us feel pressured.

Heidi Yoder

Feb 21, 2016

I purchased my car there in 2011 and have been very happy with the service I received. Charity is the best she deserves a raise!!!

Lauren Langley

Feb 10, 2016

Great service, really enjoyed the rebate offer given at checkout!

Scooda

Feb 10, 2016

I recently purchased a used f-150 from another local dealer who told me my tires were "legally safe". After going to several tire stores, I decided to stop in at County ford. I talked to Richie and expressed my concerns about the safety of my tires. Long story short, the tires that were "legally safe" were in fact not safe and the incorrect size for my truck. I had them install 4 new tires per their recommendation and I can already tell a huge difference. Thanks to Richie and the excellent service staff at County Ford. Your honesty and integrity make you stand out from the crowd.Jeff WilsonBurlington, NC

Wanda

Feb 4, 2016

Very friendly. Everyone seemed to work together as a group and not just after the "sale". Sales person and others there seemed very honest in what they told you about the vehicle and other options available.

Artis Burnette

Feb 1, 2016

It was great... Staff is very friendly and helpful!!!

Johnathan Weis

Jan 28, 2016

Thank you for coming and picking up my vehicle for service.

Anonymous

Jan 26, 2016

I purchased a 2011 Ford Explorer. Ashleigh was the sales person who helped us. She made it extremely easy and fast for us. The process was much much easier that I thought it would be considering we didn't have good credit... At all. She was very friendly and really worked around our schedule. Everyone was very friendly. We had a great experience.

Kyle Pycraft

Jan 21, 2016

I bought a 2013 F-150 supercrew recently. John Lamot was very helpful and knowledgable and made the whole buying process very simple. Very pleased with my purchase as well as the service that was provided. County Ford "gets it done" for sure!

Carolyn

Jan 19, 2016

They understand this is my "old car" which I primarily only use to haul trash to the landfill and commute to Greensboro if we have snow/ice since if a car is to be in an accident of that nature, I want it to be the old car. I want the Taurus to be safe, but not incur any undue expense (like the check engine light coming on) that isn't really a safety issue. Once County Ford and I determine the Taurus is not reasonably "fixable", I'll just have to give up the "luxury" (with >238,000 miles that is, ha ha) of a 2nd vehicle.

Danny Gallimore

Jan 19, 2016

You seems to always do a great job we are pleased with your service staff

Erik Klenke

Jan 12, 2016

You all made the buying process super fast and easy.

Kenneth Knight

Jan 5, 2016

Very happy with price and service! They explained what was wrong and made me feel comfortable with replacing the damaged parts.

Nicole Lester

Jan 5, 2016

The Service Department is wonderful. Charity, Ashby and Ritchie always take great care of me and go above and beyond to help me. They see me frequently since my 2012 Ford Focus has a new issue monthly. I was so excited to buy my first new car ever but my Focus has been a constant disappointment. Thankfully the service department does a great job since I use them so frequently.

Jeff Wilson

Dec 25, 2015

I recently purchased a used f-150 from another local dealer who told me my tires were "legally safe". After going to several tire stores, I decided to stop in at County ford. I talked to Richie and expressed my concerns about the safety of my tires. Long story short, the tires that were "legally safe" were in fact not safe and the incorrect size for my truck. I had them install 4 new tires per their recommendation and I can already tell a huge difference. Thanks to Richie and the excellent service staff at County Ford. Your honesty and integrity make you stand out from the crowd.Jeff WilsonBurlington, NC

Ryan Isley

Dec 25, 2015

Great service and friendly staff. I didn't have to wait long.

Cynthia Compton

Dec 24, 2015

Ashleigh Alston was our sales rep along with Chris. Ashleigh was very helpful in trying to find the Ford F-150 truck we wanted. Chris is so knowledgeable about Ford products, he was able to answer any question we had. We appreciate the promptness of getting the demo vehicle over to County Ford for us to test drive and we bought it the next day. This is our seventh vehicle we have purchased from County/Stearns Ford. Thank you.

Reginald Hairston

Dec 14, 2015

I have had my 94 Crown Vic sedan serviced at County Ford in the past and have been pleased with the service and staff. They were couretous and professional. Will be using their services in the future.

John Barron

Dec 8, 2015

Country Ford in Graham, NC. recently repaired our 2013 Ford Escape following a recall. The repair was done in a timely manner and the service and attitude was excellent. Thank you.John Barron

Gregory Coudriet

Dec 7, 2015

Freestar was running rough. You fixed the problem quickly and I am happy with your fast service.

Daniel Richmond

Dec 5, 2015

I called Charity on Mon at the service department and requested to purchase two tires for the front of my edge,front end alignment, and oil change which I needed by friday. She advised me she had would have to order my tires and may not get them by Friday but would call if she could find them.She called me the next day she had found my tires and could take care of all my needs that day, (boy was I relieved) her and the service department are always great.

Dianne Perkins

Dec 5, 2015

Staff was courteous and work done on the truck was excellent.

Kenneth Knight

Dec 5, 2015

Very professionall and extremely nice and helpful. Nice waiting area.

Michael Hoffman

Dec 5, 2015

Never have a problem with service, it's done correctly the first time. The only reservation is the prices you all charge for various jobs that need to be performed! For example, I was told that my 60,000 mile maintenance would cost me $600.00 at the dealership, I thought that was a little extreme for what was needed so I asked around and found that I could get the SAME service done with the same type of equipment for $275.00, so guess what? Just a little difference, right?

Javacia Jackson

Dec 1, 2015

My experience was great. I'm at AAA member and forgot my coupon. The front desk lady allowed me to print it off. I found that extremely nice as she did not have to do. Everyone was nice, did their job efficiently and I was out in less than an hou . I'll be back for my next oil chang .

Wanda Creedle

Nov 27, 2015

I purchased a 2014 Town and Country and the only thing that I wasn't pleased with. ..is I wasn't offered a extra warranty now. I was told that I have to do it on my own but for me it would have been easier to include it in the car paperwork when I brought it. I'm pleased with the customer service and the support that Angel White has been with me. Even Mark Horner has been extremely nice even though I didn't purchase the vehicle with him. Over all I'm pleased with services I have gotten EXCEPT FOR THE WARRANTY PARTAND I still don't have a warranty on my 2014 Town and Country van. Thanks for the best service!

Caresse Law

Nov 16, 2015

It was wonderful working with Jack.. The experience was overall really good.

Barbara Reed

Nov 14, 2015

The fuel mileage on my Escape Hybrid is declining. Hopefully, when they noticed that the brake fluid needing changing, that will help with the hybrid capture brakes. It's 10 years old and still has the original hybrid battery. I want to baby it as long as possible; it's beginning to reach the point that replacing the hybrid battery would cost more than its blue book value. I want this work horse to drive until it falls apart. I'm a little afraid the hybrid technology will wear out before the body. I think the new (>2013) Escape's body is ugly. I want to keep my cute baby as long as possible

John Churas

Oct 28, 2015

I never used a dealership to perform routine maintenance on my vehicles. With the 2-year "free" maintenance with my 2014 Fusion Hybrid I saw this as an opportunity to save some money! That period has come and gone, and most recently I had County Ford Service perform the oil change and tire rotation. I realize that I can do this myself, but I am much more confident having the dealer perform the service. I guess you can say that I've grown accustomed to peace of mind.

Wanda Creedle

Oct 27, 2015

I love going to County Ford Dealership to get my service on the van. Everyone takes very good care of me and I will always be happy to send and post things from County Ford Dealership! Please let them know I love this Dealership! RATE THEM 10 PLUS!

Linda Perry

Oct 23, 2015

Had an appointment for an oil change at 2:30. I was running late and being new to living in the city of Burlington I went the wrong way on the interstate. Unfortunately, I did not go far enough down and turned and went back towards Elon. Once there I realized my mistake and turned around AGAIN and went back the correct direction. All of this caused me to be late but the girls worked me in with a laugh and a smile and my oil was changed quickly. I just started using County Ford for routine maintenance because of the excellent service of Brandon Gilbert and decided to stay on even after he switched to the sales team.thanks for excellent service

Mildred Stinson

Oct 20, 2015

Service people do a GREAT job. The repairs completed in a timely manner.

Lu

Oct 20, 2015

In my recent search in trading my vehicle, I stopped by County Ford and Ashleigh Alston came out to great me. She was super nice and knowledgeable and I did not feel pressured at all. The financial department was really great to work with as well. I had gone to another local dealer and wasn't given the time of day. So if you're in the market for great customer service and deals, visit County Fords staff.

Michael Barrett

Oct 13, 2015

2013 Ford Taurus. Smooth service appointments. In and out in a reasonable time frame.

Adina Person

Oct 7, 2015

I purchased a 2012 Yukon Denali. Customer service was outstanding. Would definitely return for any future purchases. My experience was great at County Ford!

Keith Brame

Oct 5, 2015

The service writer was very attentive to my concerns and did an excellent job explaining the necessary repairs and the cost and the quality of work was excellent and the truck came back to me cleaner then when I took it in with the concern resolved quickly

Michael Hudson

Sep 28, 2015

It was a pleasant experience. You can describe your experience in less than 50 characters so would suggest removing this constraint for this question

Cynthia Sanchiz

Sep 15, 2015

AWESOME customer service. I dealt with Charity, she is super!

Dennis Williams

Sep 15, 2015

2015 Ford Escape...service was great..all employees and management was very friendly and helpful....great buying experience...would highly reccomend County Ford in Graham, NC...to anyone wanting to purchase a new vehicle....Thanks

John Acker

Sep 7, 2015

I was given a vehicle to drive while county fixed mine ,county found the problem with my vehicle, ordered the parts and had it back in two days.... good job county.

Tanna Fowler

Sep 2, 2015

The staff was great. Mark Horner really went out of his way to help me find a car perfect for me. The financial department really went the extra mile. Even though my credit was very challenging. I got a 2015 Ford Fiesta. Very happy and will recommend county ford to everyone. Thank you so much!!!!!

Jack123

Aug 30, 2015

Charity,Marshall and Josh worked me Into the service centers busy schedule to get my vehicle taken care of in.a very timely manner. Thanks for your help.

Penny Haigler

Aug 26, 2015

staff was extremely helpful, service was great. I would recommend to friends and family to use county ford to service theirs cars.

Yvonne Alston

Aug 14, 2015

all was good, staff was nice, work was done in a timely matter.

Eduardo M

Aug 12, 2015

Great experience purchasing our new SUV. GREAT PRICE AND VERY PROFESSIONAL. Will be doing business again in the future for my daughters car. Manager Sebastian and Salesman Jarrod very friendly and helpful no pressure sales tactic was very refreshing. TY

Dave

Aug 3, 2015

They were accurate, prompt, and fast with their service, returning my car back to me on schedule as promised. I have always received great service here and will continue to be a loyal customer.

Wade Garrett

Jul 31, 2015

The online experience of scheduling a service visit was weird, I had a scheduled visit with confirmation, done online. The following day I received emails with a quote for a vehicle I didn't even look at, which wasn't requested at all. When I then decided to call in to confirm the scheduled visit, the person I spoke with had no record of the appointment scheduled online even though I had a printout of it. In any event, the service was very good and the issues described taken care of to my satisfaction. I also thought they were very reasonable price wise for the scheduled service. Outstanding recalls were also taken care of.

Marni Lanham

Jul 24, 2015

The staff that helped me at the Services Dept of County Ford was very courteous,and went above and beyond with my car service. I was 10 minutes late to my appointment but I was still given great did not get the chance to note his name but I had my oil change done July 18 at 10:40am.

Frederick Sternberg

Jul 13, 2015

I was extremely pleased with the diagnosis of the problem which resulted in not having to replace any equipment or accessories and the quick resolution of the problem at a reasonable cost.

Glenda Wheland

Jul 9, 2015

I had an oil change, tire rotation and they fixed the rear door on my Escape.

Lynne Temple

Jul 7, 2015

Work started promptly at appointment time. Service was done within a reasonable amount of time. Staff was courteous and professional.

Gregory Jensen

Jul 6, 2015

I cant' remember the young mans name who helped me, but he was excellent and my Mustang was serviced in a timely manner. Thanx, Greg Jensen

Katie Scott-garmon

Jul 5, 2015

My family has bought cars from County Ford for many years. If we were not satisfied we would be shopping somewhere else. My parents bought from there, and my late husband wouldn't drive anything but a Ford unless it was an absolute have to situation.Same reason for the service. They get me in and out as quick as possible and don't try to sell me something I don't need. So, as long as they keep me satisfied, I will keep coming back. Katie Garmon Snow Camp, NC

Dale Williams

Jun 30, 2015

every body is great. i just love having my Ford,s taken care of at County Ford.

Nora Gilchrist

Jun 27, 2015

I purchased 2014 Ford Fusion and I had oil change and service was great .The staff was excellent.

Kenneth Chambers

Jun 16, 2015

2015 Ford mustang....the service is always great!....the staff is the best!

Penny Johnson

Jun 16, 2015

I've dealt with County Ford for 15 years. Never once have I had any problems with my cars. The staff is always friendly and they get me in and out quickly.

tobyskid

May 19, 2015

The female staff person was very helpful and concerned about my SUV. The time that I spent in the waiting room was not long. Thank you.

rocky10acres

May 3, 2015

I hope Charity never leaves this dealership! She has the skills and knowledge that keep me and obviously others coming back. She researches your records, gets you the best work for your money and understands that sometimes you can't do everything in one visit so she advises what is more important for your safety! Brandon is also very helpful but I dealt mostly with Charity. I also had to be taken home by the courtesy shuttle and the young lady that brought me home was very nice and very competent.

mytimeisvaluable

May 1, 2015

Took F150 in for an oil change, tire rotation and inspection. Made first appointment in the am at 7:40, don't leave till 9:40. 2 hours for that service? I can do the oil change and tire rotation quicker in my driveway at home.They need to value my time.

froggie

Apr 22, 2015

I'm a woman of few words but Charity & Brandon R awesome. Had a problem with my rims, they took pics sent to Ford I got new rims at no charge. Awesome service center!

momathomenow

Apr 4, 2015

I have never had a problem with service maintenance, sales, or any problems with County Ford employees. Charity was very helpful in the service department, and even came out to show me how to work certain mechanisms.I would gladly recommend your dealership to anyone in the area.Pat

heidi

Apr 2, 2015

I always receive excellent customer service from my County Ford service department. Charity is the best she not only contacted me about an issue that occurred with my car. She contacted Ford warranty for me and I was under warranty, She also filed my rebates for me.

Cheryl Wade

Mar 18, 2015

was able to give my father and my self help ways to get out of a horrible deal and was able to give us one that was amazing. so thank you

Wanda Creedle

Mar 16, 2015

I came by there when they had the sale on over the week and got a van. Got told by the men that wad there I was approved talked to insurance company to change it. To my surprise I didn't get approved and they didn't care to call my insurance company back. I WENT DOWN TO THEM AND ANGEL TOOK CARE OF ME. SHE GOT THINGD ROLLING AND THST SFTERNOON I EALKEF OUT IN S NEW TOWN AND COUNTRY VAN THST I WANTED: LOVE IT.

Laura Byrd

Mar 13, 2015

I have a 2012 Ford Edge, I love the size ! It has been fairly low maintenance. I like the service department at county Ford. They are prompt and courteous.I do recommend that you always offer to clean the car. I miss this service!

Mary Franz

Mar 13, 2015

So after my harrowing experience and review on here , I got a call from Angel . She apologized , and I thought that was nice . Said the manager was sending a $500. coupon and hoped they could still win my business . I got an email a little later with a proposal on a 2013 Versa . Researched the car and did not like what I read . I called and spoke with Anna . The proposal , might look great if you hadn't done research . After telling her I wasn't interested , she seemed to be a little frustrated with me . I also was offered a Kia Rio in my price range , the research on that was a little better , but still not great . What I came away with , was they just wanted to push stuff on me they wanted gone ! I would have rather heard we have nothing at this time , and will call you if we get anything in. They say everything happens for a reason ! I went to another dealer , got a vehicle I truly Love ! and much better interest rate then they offered . Found out from research they basically through my application out into cyber space , which will cost me a little of the credit rating I have tried hard to get back up . However time will take care of that . Also I haven't heard a thing from them since .

Jean Byron-magers

Mar 10, 2015

I went in to have an oil change and tire rotation with a coupon but it was more money because I needed more than 5 quarts that was advertised in the coupon. I called back and spoke with an associate when I reviewed the repeipt The service manager called me back the next day but he didnt seem to care if I came back or not for another service when I told him I was not happy.

Kenneth Woolever

Mar 10, 2015

The staff was friendly and professional. The service on the vehicle was very good with the multi-point inspection an excellent indicator of a well running vehicle.

Satisfied customer

Mar 10, 2015

Purchased 2014 Chrysler Town & Country with a little over 36,000 miles. Didn't realize when we came up that a special sale was going on and was a little overwhelmed with the crowd, noise, and long waits but feel like the deal we got was worth it. We had actually walked away from another dealership immediately before coming to County Ford because we couldn't come to terms on out-the-door pricing. Folks at County Ford were extremely friendly, helpful, and made us feel like we/our business was appreciated, without being pushy. (Earlier in the day, we had visited yet another dealership and wouldn't even allow salesperson to show us a car because he was so pushy and insistent - a real turn-off.)

Dave

Mar 9, 2015

Service on my 2014 Ford Fusion was excellent as expected from past service here. The service was a scheduled maintenance appointment. They kept the appointment and provided prompt quality service! The courteous staff even provided a shuttle to get me to work while my car was being repaired and picked me up to get my car when the repairs were complete.

Mary Franz

Mar 8, 2015

I was just there yesterday . Don't know if my mistake was going on week with big sale push ? I had gone online , did pre approval ,got a call from them . I was upfront with Angel , what I could afford , what I had for trade in , and what I could afford payment wise . I am disabled and on fixed income . She said that they had the cars I was interested in online , and they could get me in something ,my price range. I dealt with her Assistant Anna . I enjoyed the first part of my experience . They knew what I could afford , and my payments would be in my budget . She showed me two cars that they recommended ,based on my info . That was the first couple of hours of my experience . The next five hours not so pleasant . I decided on the vehicle I wanted , Anna went in , took about an hour or more , I understand it was a day when multiple deals were going on . Came back with first proposal , it was way more than I said I could afford in payment . I was told we can get this worked . Waited another hour and a half to two . Then was told , I was approved , just trying to get me the best deal . After another hour or so , a salesman I presume , named Bryan , from outside dealership came over. We spoke about my credit , yes it is not perfect . I suffered financial devastation when I became disabled . That was six years ago and I am building back up . He tells me can't possibly do it for the payments I want . OK I am ready to accept that , then says wait , trying to work this out . This went one for another hour and a half . During this time I see the people that bought newer more expensive cars in and out . I realize what I wanted to buy wasn't what they were pushing. So long story short after the same thing each time he came over . The last time he gives me a price; Thousand dollars higher than what I was told hours before that , Says what he will do for me trade in wise , and such which still will not make me any closer to the payment I need to be at . By now I am hurting from my disc disease , tired and in pain , And feeling like I had been shoved aside for the more money deals . So in ending Anna said she would contact me Mon. as I said goodbye to her . While I felt that Anna was really trying to help me in the beginning , the bigger deals were rolling out and as she was doing multiple deals at once that was her priority. However I must end by saying with Bryan , I walked away feeling quite upset . Not because I didn't get the car ,but because of ;after me being quite honest what I could afford and my situation ,I was still left to sit for hours . If they couldn't , wouldn't , and were not interested in that , then tell me as upfront as I had been with them . Instead I was up almost all night , because as things began to sink in I was quite upset. Again not because of the car , but because of the actions !!

James Thorne

Mar 4, 2015

I came in without a dime in my pocket and drove away in a new car (new to me). I had not idea when I woke up that morning that I would be so blessed. You all worked extra hard for me and you even helped me with my insurance. By far this is the best car buying experience I have ever had.

Daniel Wise

Feb 27, 2015

My Raggity Dodge was Brought in on a Triple A flatbed, Because the belt broke AGAIN. I chose County Because it was the closest Dealership i could find. Lukily they know whats up. they found the problem, fixed it and sent me packing with a smile & a lolipop......Just Kidding but they are awesome took my dodge avenger in no problem fixed the belt issue in a reasonable amount of time considering they had to Source the parts, and charged me what i felt was a fair Price. If i ever buy a new Car, this will be my first stop.thanks guys.

Rober Pardue

Feb 25, 2015

As always well done by the staff and ownership of County Ford.

Alison Ashe

Feb 24, 2015

It did not take as long as I thought it would.i had a coupon for 39.99 and it still cost me 47.00 did not like that

Martha Fraize

Feb 20, 2015

I always find the service people at County Ford in Graham to be very accommodating and friendly. I know I will be taken care of.

Annette Bridges

Feb 19, 2015

service work was done to satisfaction, i have no complaints

Ollie Bowler

Feb 14, 2015

The ladies in the Service Department were excellent and answered any questions I had. The Parts department was great too. Once I decided to leave my truck overnight I even got a ride home. Great Customer Service, which is not practiced much anymore.

George Feld

Feb 12, 2015

Young lady behind service desk is a pleasure to work with-

John Hunter

Feb 12, 2015

Service was great, timely, and really helpful. I called to make oil change appointment and described problem I am having w/ a noise I have been hearing. When I went to the appointment, the Service Dept had done all research on symptoms I reported and found the exact problem. My car was in and out on schedule for the oil change and I have a followup appointment to fix the noise problem which they were able to find a recall that is causing the noise. County Ford's Service Department was very helpful, courteous, and appreciated my business.

Angela Ball

Feb 10, 2015

Your labor charge for a programmable key was better than other dealerships. The service department's desk has excellent customer service, (the two ladies were very knowlegable and pleasant when asked questions.) I have never owned a ford, so this was a nice experience for a first time intro to your dealership. On another note, I did go to the other one across town, and although I bought my keys online, when I called to inquire about programming the keys, the other dealership was reluctant to program them and told me it would be better to purchase their key. Again, your service department's cashier/front desk staff were the BEST!! Thank you and we will be returning.

S.R.

Feb 10, 2015

I arrived a little early, so I had quite a long wait. The staff was polite. The young lady at the desk (I don't recall her name) was very helpful in explaining what was tested/checked, and the results (I'm glad they were all good results).

Eli Mozloom

Feb 5, 2015

Had oil change did not take to long . Very satisfied.

Barry Mccauley

Feb 3, 2015

Everyone was really helpful and very accommodating

Nora Patterson

Feb 3, 2015

Everyone was very helpful and went beyond normal customer service to make a stressful situation (We are from out of town, car broke down and had the car towed to Service Dept over the weekend and left key in drop box) as pleasant as possible! Charity was superb! She followed up on everything and made the whole process easy and even gave me estimates on tires. I appreciate the honest answers she gave and will come back for the tires when I need them. Thank you.

Barbara Reed

Jan 31, 2015

I was almost ready to junk the old truck. It doesn't get driven much. I told myself that if it took more than $100 to fix the steering that I would get rid of it.It ran so much better driving home that it got washed and I waxed the hood. You turned it into a keeper.

Mandy

Jan 21, 2015

Brandon in the service department provided exceptional service! He always goes above and beyond with his customer service and he is the reason I will always take my vehicles to County Ford. Thanks!Mandy

Robyn Rogers

Jan 14, 2015

I have always been satisfied with the service....very nice people to deal with!!!

Tom Hunt

Jan 14, 2015

service writer was very knowledgeable and had a very good/honest personality. the mechanic that worked on the car was very nice and helpful. the perception that people have about most ser. dept. in that they will take advantage of customers was not there. one of your salesmen told me that co. ford was cleaning up their act and had gotten rid of the dishonest employees seems to hold true with the ser. dept. until when and if they do something to change my opinion, I will continue to go there. I do wish the mark-up on parts was not so high!($20/24) for 12 gaskets - wow!!

George Feld

Jan 7, 2015

Leaking sun roof- you were unable to dry out floor- I am working on myself-will have to wait until next big rain to check results-Service desk very professional- as wife is away- I appreciate pick up - well done-thanks

Ron Kirby

Jan 7, 2015

I really appreciate the phone call to let me know what was wrong with my truck. It allowed me to make the decision on what was best for me. I am very happy with my 1999 F250 superduty. I do a lot of preventative maintenance. However, with only 135,000 miles on my 2005 F250 model I am dreading the expensive repairs that are coming. I believe that Ford Motor Company has let it's loyal Ford customers down. There are several issues with the 6.0 Liter diesel engine. There should have been a recall to correct the expensive repairs. I call myself a free agent now. I will be looking at other makes...probably not a Ford on my next purchase.

Deborah Moose

Jan 5, 2015

Marshal Hutchins is a great mechanic. We trust him completely.

Randy and Donna Phillips

Dec 31, 2014

John and Chris were excellent. Had a wonderful experience and they took very good care of us. The only issue was the pressure of buying gap insurance. We felt we had did something wrong when we chose not to do it.

Kim Silvers

Dec 29, 2014

Great place with great service. Best dealership I've ever worked with.

Robin Council

Dec 29, 2014

First service on the Ford Focus... 7500 mile check up. Very nice staff..

Dustan Martin

Dec 23, 2014

The service department staff were helpful. I had a breakdown on I40 and had the car towed to the nearest place. The part needed is no longer available through Ford or aftermarket sources so the car was not repairable. I live out of the Graham area but the staff helped me get my car taken care of.

Mandy Brown

Dec 23, 2014

Staff was very helpful and efficient, especially Brandon Gilbert at the service desk. He was very professional and polite.

Cathy Younger

Dec 19, 2014

This is Cathy Younger and that was my explorer that was left to be fixed. I really want to thank Charity Murphy, she was so kind and understanding and went out of her way to assist me when I came in there about my Explorer. She is so kind and generous.

Charles Boudreau

Dec 19, 2014

i took my f-150 in for the air bag recall and an oil change. took only a couple of hours to do so. excellent job county ford

Will Adams

Dec 17, 2014

Service must done well and timely. I've done business with County Ford for about 45 years - always good service!

B Price

Dec 13, 2014

I called the morning my battery went out and the service department was able to take my vehicle in immediately and get the battery exchanged which was under warranty. I am very pleased with County Ford

Jamie Pigott

Dec 12, 2014

So far my 2006 Subaru Tribeca is a great SUV. All of my family and friends have all said they have heard people who own Subaru's never get rid of there cars, or never change brands. I haven't heard one bad thing about them. I called county ford, talked to Jack on the phone, gave him a list of requiements for my needs, and when I came in, he had a nice line up of cars for me to choose from. He is a pleasant person to do business with and made my buying experience as painless as possible. Also everyone there was very nice.

Courtney Bailey

Dec 11, 2014

The staff was very helpful and full of energy. In addition the staff was easy to talk to and friendly. I am pleased with the service that we received. One thing to have made it even better would have been not to have to wait so long to finalize the paper work with the financial person.

Jane Cone

Dec 11, 2014

I traded in my Ford Focus for a C-Max Hybrid. The car is roomy and the ride comfortable, especially for an electric hybrid. I am enjoying watching the performance monitors, and am still learning how to get the most out of this car. I was unfamiliar with this particular model, so am very happy that the salesman pointed it out to me. The sales manager worked hard to get me a good deal. Everyone was helpful and happy that I was able to make the purchase.

Justin Williamson

Dec 8, 2014

I came in for my New 2014 Mustang GT's first service. Everything was cool with one exception. I went to check on the car in the bay and the Tech told me that the motor's engine oil cap had the wrong numbers listed for the weight of the oil. The cap said 5w-50 and most Mustang GT's use 5w-20 except the Boss and Shelby's. My Mustang was purchased with the Track pack and comes with several upgrades over a regular GT. The oil system being one of them that was adapted from the Boss version. The manager was retrieved after I brought this to the attention of the tech who did not recognize that this was a Track Pack GT. The manager did a little research and felt the 5w-20 was all the car really needed since the car does not see any actual track/racing abuse. I agreed and that's what we went with since everything will be covered under warranty and such. It was just a little concerning that the tech didn't recognize or think to ask the owner or anyone else about the oil specs and would have just put the 5w-20 in and I would not have ever known. Perhaps a little education or preemptive measures should be in place to ensure that, at the very least, Ford vehicles themselves get the proper treatment at Ford dealerships. Elsewhere, it would not have been as surprising. But, I expect a Ford service shop to recognize these differences in their own vehicles.Besides that, while I was waiting on the techs to get my car sorted, I talked with several other service techs who were all great guys with cool and varying personalities. Instead of being agitated with a customer being in the service bay, they were all very receptive and some told me Mustang stories of their own. Love that Mustang life!

Unsatisfied Customer

Dec 8, 2014

The finance manager and Rick both are rude!! I dont recommend County Ford to anyone unless you have A1 credit. If you have credit problems then these two individuals treat you like you don't even exist. This was the worst experience I have ever had and I came out of there feeling like a piece of nothing only after being told this is what we can do for you. All I have to say is County Ford DOES NOT get it DONE!!

Warren & Pamela Carter

Dec 3, 2014

Great service..as always!! That's why we continue to keep coming back. All the service techs are so helpful.

John Hunter

Dec 1, 2014

Service was timely, personal,and of great quality. Service Dept kept appointment, fixed my 2014 quickly as promised, and returned my vehicle back to 100%. Thanks!

KC

Dec 1, 2014

This was one of the most relaxing car buying experience I have done. Found a car online I liked and wanted to take it for a test drive so made the little over an hour drive to the dealership. At first I wasn't thrilled to be watched and approached as I drove around on the lot. Met with the man who than referred me to someone else. I wasn't looking to buy that day, but they came down and matched the numbers I had planned out for if I was to purchase it later. I was pleased with the Trade in value I received. Greg the Sales associate, went above and beyond to help me and to make the sale happen. He took time on a Sunday to make a drive to my house to pick up the Trade, as I needed to get some items out of it, and could not make it back before the location closed. A part needed to be repaired for the new car, it was checked out and Parts were ordered and a week later the part is in and their friendly Service department is ready to help. There is a lot to say about a small dealership. My Family was Treated like Family. Thanks Anna, Bubba and Greg AKA "Cookie"

Pamelia Mullins

Nov 29, 2014

I've always had excellent service when I take my car in for oil changes.

Gene Nolf

Nov 28, 2014

The staff was very helpful. Greeted with a smile and knowledge of what was wrong with my car was so nice. The service was completed in less time than estimated. I stayed and waited in the waiting area but had been offered a ride back to my home to wait. That was a nice benefit had I taken advantage of it. Thanks again!

Margaret Asher

Nov 28, 2014

The kindness and service by the entire staff at County Ford was incredible, throughout the entire process, as I purchased my first new car in my 50s!

David Phillips

Nov 26, 2014

I Know, bringing a KIA to a Ford dealership for specific service, WHAT? My break switch had failed and I could not shift out of drive except for neutral. Plus it was around 4:30 PM. The people at the service desk were friendly and understanding and got on it right away. I was back on the road in less than an hour.

Kathy Stutz

Nov 25, 2014

County Ford did state inspections on the spot for two of my vehicles so I could get them registered after moving here from another state. They were prompt and courteous and I really appreciated such good attention without an appointment!

Suzanne Graves

Nov 24, 2014

The service was good. The wait was a bit long, yet it was worth the wait. Thank you.

Daniel Mershon

Nov 20, 2014

I had a dead battery and it was tested and replaced in a very quick manner. Everyone wsa very friendly and helpful.

Richard Key

Nov 20, 2014

Always friendly and helpful, the staff takes time to explain any problems and note any future needs

Michael Barrett

Nov 18, 2014

I have a 2013 Ford Taurus. I took it in for an oil change and and luckily I was told that my cold cranking amps on my battery were dropping. With cold weather approaching I purchased a new battery. I would have been in a bad way if my car wouldn't start due to a bad battery. Thanks County Ford

Tammy Ward

Nov 17, 2014

Time spent there was less than an hour and that was really nice. In the past, it has taken longer to get serviced. I appreciate getting out in less than an hour.

Trisha Rosiles

Nov 14, 2014

My truck broke down, had no transportation and Charioty was most amazing at helping me with all of my needs. She was the best at everything that I needed, very impressed! Thank You!

Jimmy Franks

Nov 13, 2014

I can't wait to get my next vehicle from there. I hope to get another ford flex or a explore

Charles Deleot

Nov 12, 2014

The best! This dealership exemplifies the highest standards of customer care. I would recommend them to anyone shopping for a car/truck.

Andrew Yates

Nov 11, 2014

We were so impressed by the level of expertise and professionalism that Ben and his team demonstrated. He was able to answer all of our questions and it was clear that he was genuinely concerned and empathetic with our situation. He gave great advice that was immediately actionable and we could not be happier! We will *definitely* recommend this dealership whenever possible.

Debra Perry

Nov 7, 2014

good job on my truck = just a little pricey but i trust the service that i get there at county ford

Donald Primavera

Nov 6, 2014

Both Anna & Jack were very helpful and sincerely interested in helping us find a vehicle that satisfied our need. This is the second vehicle we've purchased from County Ford and we will be back when we need another. We bought a 2006 Acura MDX.

Patricia

Nov 6, 2014

I've never had a sales person make so much effort to get the exact car we wanted! It was very hard to find but in the end Jack found one!!!!!

Daniel Lathan

Nov 4, 2014

I own a 2013 mustang. I've been in NC for the last 6 years. I wouldn't take my fords (2013 mustang and focus) anywhere else. We've always been treated well and the work has been excellent. I would strongly recommend anyone to bring the car/truck here for serviceWith that being said, I would not recommend the sales department at all. Prior to purchasing our Focus and Mustang, we came to County and the salesman was not the best. It was just prior to closing on a Friday night and i sorta felt we were keeping him there. I told him that i'd be calling him the next day to make a appointment to see him. I called the next day and didn't ever hear back from him. I ended up going to Parkway in Winston and not only buying the exact car we looked at; but also bought a mustang. It was definitely County's loss. Two cars in two days.

Annette Black

Nov 3, 2014

I appreciate the way you take care of my car and inform me when its time for maintenance. Its always a pleasure coming in for service and i look forward to doing buisness there in the future. Thanks.

John Hunter

Oct 31, 2014

Sales Dept was great when i got my daughter her 2014 and the Service has been outstanding as i use them for service on all 3 of my Ford Vehicles. Thanks!

Makeshia Burns

Oct 31, 2014

John Lamont, helped me tremedously. He worked very hard to accomadate my wishes and I ended up getting the car I chose with good terms and a better situation than I was currently in. With his help and the finance team, I was able to trade when I thought I couldn't. They worked hard and was very timely. I appreciate it very much!

Theresa Embry

Oct 31, 2014

Your staff was helpful, polite and went above and beyond what wawas expected. Thanks for your service.

Danny Gallimore

Oct 30, 2014

we usually come to you for all of our service needs and will continue

David Zoy

Oct 30, 2014

had a warranty issue with the radio - i went to two other dealers and they said i'd have to leave it for a few days. i went to country ford and they sent a mechanic out right away to investigate, he said we can fix it if i have an hour to wait. great service with friendly staff. i'll be a customer for life

Tamika Miller

Oct 30, 2014

It was a long what. But they did a good job finding and fixing problems with my car. I will diffently let you all continue servicing my car. Thank you!!!

Judy Fogleman

Oct 29, 2014

Why was my cabin air filter circled? I DID NOT HAVE TO WAIT TOO LONG.

Kim Gaither

Oct 29, 2014

We have bought our last several vehicles there. Always have good customer service

Patricia Morgan

Oct 28, 2014

The staff was friendly and answered all the questions I asked.

Diane

Oct 27, 2014

I had a flat -- it was 6am. The AAA tower brought me to County Ford when the sealant wouldn't seal the leak. County Ford staff were available, friendly, and extremely helpful. I would definitely recommend your service department. Thanks.

RC, Inc.

Oct 27, 2014

I was buying a car for my company with a budget of 15,000. Jack Patterson and a General Manager, Bubba, went above and beyond the call of duty to make this experience super. The car I was placed in was Chrysler 200 2013 Model. I admire these guys for thinking big picture. We couldn't reach my price point and these guys came through realizing that our company would be purchasing many more cars in the future as we relocate a manufacturing facility here and my division of company is only a small part of a conglomerate of companies. I appreciate the educated, down home, genuine attitude these guys displayed not trying to give me a pitch of the normal stereotype of a used car salesman has. I will consider County Ford for my next purchase based on my experience.

Marni L.

Oct 25, 2014

The Staff were very courteous and helpful from the time I booked the Service Appointment to the time my car was done.Great work!

Martin Zagorski

Oct 23, 2014

I just brought my truck in for inspection. The service was fast and freindly

Karel

Oct 22, 2014

Charity really does a fantastic job taking care of her customers. The service is outstanding.

Mustang Sally

Oct 22, 2014

Great sales people and everything went smooth as always! Chris and Jack were awesome!

Herman Lloyd

Oct 21, 2014

I ordered my F250 from them and overall a smooth transaction.

Rodney Jones

Oct 21, 2014

I had routine maintenance service. The staff was friendly and I got my Escape back in a timely manner.

James Brown

Oct 17, 2014

The People at County Ford are Excellent in helping in every way.This is why i keep coming back and buying more cars from you guys.And also using the service department.The guys here are always super friendly and always makes things with repairs and service very clear.

Louise Collins

Oct 16, 2014

I was very pleased with the service, and appreciate so much that someone called about the brakes. The cost to repair the brakes was pricey but I'm OK with that, as that it was taken care of immediately and I feel and hope it was done correctly. I feel like I can trust you guys to treat me as you would your own family if they were driving this vehicle.

Mark Grasby

Oct 16, 2014

I am pleased with service I have received from the time We purchased vehicle to the time of my first oil change. What I am concerned about is that I am told 2 of my tires need replacing because of tread wear. why was this not taken care of before I purchased vehicle 2 months ago?Was the vehicle really checked over that close. We have not drove that much To cause the wear as indicated on my service receipt.

Michael Hoffman

Oct 16, 2014

Service has always been excellent--- all they need now in the waiting room is strippers

Gregory Coudriet

Oct 15, 2014

Service was very fast.The personnel are always helpful and I believe that they enjoy helping people.

Hans Burgner

Oct 15, 2014

I stopped by on Saturday to test drive a new vehicle. The sales staff offered to let us drive it over the weekend. I dropped off my F150 for an unscheduled service since we were already there. The service department took care of the service and even had it washed for me. I really appreciate Richie and Brandon for always taking care of me!

Jessie Rowles

Oct 15, 2014

I purchased a 2014 Ford Focus. The staff was very helpful and I love my new car!

Mandy Brown

Oct 13, 2014

Service and experience was exceptional! My dealings with Brandon Gilbert was amazing, he went above and beyond and I am 110% satisfied! I will not take my vehicles anywhere else!

Martin Wright

Oct 13, 2014

I took my Fiesta ST in for some service and the work was done in a most expedient and courteous manner. Very please.

James Coleman

Oct 9, 2014

wonderful experience would nothesitste to puchase another vehiclr from them.

Patricia Jones

Oct 8, 2014

I have a 2010 ford fusion and a part in my vehicle went out. The service department got right on it and fixed the issue. I appreciate them for doing that.

Clarence Parrish

Oct 5, 2014

Great experience everyone was a joy to work with. Could not have been a better experience.

Aaron Deese

Sep 30, 2014

While traveling through Alamance County on I-40 in the rain, my wipers stopped working. After "limping" to County Ford between 3:30 and 4:00 pm, staff welcomed my wife and I and jumped on troubleshooting for the cause. I was afraid that late in the day, they may not be able to look at it. There was no comment at all about it being late in the day or that they did not have time. Everyone in service that we made contact with was very friendly, explained the repairs needed, and got us back on the road.

Brenda Hudson

Sep 25, 2014

My car was brought in for a recall. 1995 Ford Explorer Eddie Bauer series.

Robert Palmer

Sep 24, 2014

Everything went well.Everything went well. People were concerned about your needs.

Angelique Austin

Sep 23, 2014

everyone was very helpful, even though I'm not excited about the prospect of buying new tires!

Charlie Rice

Sep 23, 2014

chad was wonderful and went out of his wat to help me i will defenitly do buisness with you again and recommend you to others

DH

Sep 23, 2014

Found what I was looking for. Price was reasonable. I made the purchase. I am very happy with the car so far (1) week.

Richard Dixon

Sep 23, 2014

Getting my window fixed the same day I dropped it off in only a few hours was the best outcome I could have hoped for. The courtesy ride to and from home while it was being done was bonus. Thank you for your quick and professional service.

Andrea Nagy

Sep 18, 2014

It was 10:30 pm and I was 2 hours from home when an indicator light came on on my dashboard. I pulled over at the next exit and realized that the radiator was steaming and leaking green fluid. I had no way to get home but fortunately, had stalled within walking distance from a hotel. I stayed there over night and called AAA the following morning for a tow. They took me to County Ford and I'm so grateful they did. It turned out that I needed my radiator replaced. They found one and had it installed. They even stayed a half hour past closing on a Saturday to complete the job!

Brian Robinson

Sep 17, 2014

They can arrange financing when you thinks it's impossible.

Carolyn Tyer

Sep 15, 2014

Charity was quite helpful, and even took me home when I first dropped off the vehicle because your courtesy driver had left already that afternoon. Kept me informed, as I had to leave the car with you almost two weeks. After having it towed in for the second time on July 23rd (1st time EVER was June 3rd) I decided to get a new car and keep this one as a "spare" since it was no longer dependable. Ever since the car was there in July, rather than an easy acceleration, the slightest pressure on the gas pedal lunges the car forward. NOW I'm told the motor mounts need replacing. Just swell. The check engine light continued to come on and went off "at-will" and this last repair was over $800. I seriously doubt I will have anything else done from here on out other than oil changes. Arrived with 3/4 tank of gas, and though I said to let someone drive it over the weekend if that would help find and solve the problem, I didn't expect the tank to be on empty with I picked it up Sunday afternoon.

Pamela Boggs

Sep 15, 2014

I had the window trim replaced. The staff was helpful.

Roberta Powell

Sep 15, 2014

The staff was very efficient and polite. They took time to explain everything to me.

Gregory Coudriet

Sep 8, 2014

A difficult problem was solved with the expertise of the service dept. and the help and knowledge of the service manager. I was completely satisfied and was thankful for the pick-up and return to my house while car was in the shop. Thank you one and all.

Christian

Sep 6, 2014

Chris was very helpful and knowledgeable concerning our decision to purchase a 2014 mustang. Chris is truly a wonderful person with a remarkable personality. He is definitely a great asset to County Ford.

Lisa Wilkins

Sep 5, 2014

They were patient with me though the long hours and made me feel Comfortable

Barbara Glover

Sep 4, 2014

Brandon did an excellent job explaining the work that needed done and helping us get our car back as quickly as possible.

Michelle Campbell

Sep 2, 2014

Very short stay! Information had already been sent to the service department to complete my transaction and I was on my way in less than an hour....thanks Bubba!

Robert Winther

Sep 2, 2014

Your staff were helpful kind and got me in and out in a jiffy! I will defiantly tell family and friends about County Ford!

Crystal Duchow

Aug 29, 2014

I purchased my Ford Escape AWD for a specific purpose - moving to the mountains in Northern California. Before I left, I had it serviced and told them that I would be pulling a Uhaul all the way. I got a prompt appointment and it did not take long to do the oil change and check out everything for the trip. What a vehicle. It worked like a charm, pulling the Uhaul over hills and mountains. It did run hot a couple of times, but I slowed down and that took care of the problem. So far, I have been very pleased with my Escape and the people at County Ford were great. I hope I can find a dealership in California that can live up to County Ford.

Michael Barrett

Aug 29, 2014

I have a 2013 Taurus and I must say I am very pleased with it. It rides and handles just as good as the Lincoln LS I traded. I like the styling of the car. I am always well taken care by the service department

Betty Willoughby

Aug 28, 2014

I love my Ford Fusion!! County Ford's staff is always so friendly and helpful when I come in for service.

Jeannette Swanzy

Aug 28, 2014

Everyone is very nice and service was very quick. Thanks so much!

Richard Pulliam

Aug 28, 2014

Staff in. Service dept has always been excellent . Especially charity

William Fogleman

Aug 28, 2014

fixed my problem so far truck running fine Thanks

Bain Allred

Aug 27, 2014

great and kept promise of delivery time

Jim Fagan

Aug 27, 2014

Service was in a timely fashion, staff was curteous. This is the first Ford Dealership that I have been to in 6 states that did not have the Ford Advantage / Rewards program and I could not get an answer that explained why.

Yale Payne

Aug 27, 2014

Nothing was mentioned about the "AAA" member discount.My wife happened to see it advertised in the paper.I returned to County Ford to inquire about this discountand was told to wait until Thurs. 8-28-14 to talk to thesenior service manager.Also, I had to rent a rental from Enterprise during my wait\for the service to be completed on my Transit.Don't understand why there is not a "loaner".Had to buy a new transmission. The mileage on my transit is only 72000.

Karen Angelichio

Aug 22, 2014

Staff is always very friendly and helpful from scheduling through completion of service. The emailed coupons for service discounts are always appreciated and useful.

Guillermo Brathwaite

Aug 21, 2014

Nothing to tell. We do like coming to County ford for services, it's very good.

Laura Greeson

Aug 21, 2014

Very nice and helpful. Even took me to work when my ride forgot me.

Sonia Ravenell

Aug 20, 2014

The staff was very Heidi helpful and polite. My vehicle was serviced within a good amount of time.

Tamara Adibi

Aug 20, 2014

Even though my Ford Explorer needed a muffler repaired in order to pass inspection, County Ford took it to be repaired and then inspected it with absolutely no hassle to me. Thank you for your dependability!!!

rsbp2008

Mar 31, 2014

Charitys professionalism and attention to detail makes the difference. I have been dealing with County Ford service Dept. since 2010 and anytime an issue has risen she has handled to our 100% satisfaction. She is the reason we take our vehicle there. Thanks, Richard

unhappy customer

Mar 26, 2014

I went to this dealership after researching several different makes/models online, I still was not certain exactly what I was looking for and wanted to see and drive some vehicle. The salesperson was very pushy for a used Ford Flex that was on the lot, a vehicle that I had not considered yet. I took it for a drive and was pleasantly surprised with the vehicle. However, the sales person deflected every question I asked. I directly asked what the trim level was on this particular car, what fuel mileage was like, and even the actual price of the care. I did not get an answer to any of these. All the sales floor staff cared about was we can get you financing at this amount per month, more than I was comfortable at. Not to mention the actual facilities are not what I have experienced at other dealerships. I left that night without a new vehicle and went to a dealer not as close to home, had a much better experience with a sales person who was actually willing to give me information before I asked for it.

fiesta

Feb 28, 2014

Overall visit was great. I had a explorer and wanted something smaller and better on gas. Angel was awesome,easy going and no pressure. The sales person she gave me John was great too.

Sherrie English

Feb 27, 2014

My experience was excellent! They really did a great job.i wanted to really take my time and I did! No pressure .Angel really helped a lot! Will recommend them to all !! Thanks

sherrie english

Feb 25, 2014

Really got great service and a great deal.price was right .

ford fan

Jan 13, 2014

Purchased an 07 ranger few months back and I couldnt be more pleased. Great staff!

TinaLyn

Dec 10, 2013

Brent's customer service skills are impeccable. I dropped off my Explorer for brake service and he made sure I was satisfied with the work and pricing. Great customer service makes you want to return to Ford for service.

Sports fan

Oct 31, 2013

Overall experience was great and they have new management and staff. County is now fast fun and easy. You feel at home there.

ShanonB73

Oct 22, 2013

I bought a used 2006 SUV from County Ford 2 years ago. They have maintained my car every 3-4 months and I have received free oil changes and basic service for FREE since then. Today when I went into get my oil changed; I spoke to Ashley and Anna about possibly trading my SUV in for something that would be better on gas. I had very little hope (not so great credit) I didn't get my hopes up at all....Around 2 pm, Anna called me and told me that she got me into a BRAND NEW 2014 FORD!!! I was floored! I went back to County Ford when I got off from work. That's when I laid eyes on my (first ever) brand new car, I literally cried for 10 minutes! There have been a MAJOR turnover (for the better) in salespeople and the new General Manager is SUPER nice, laid back and as approachable as a family member!!! I am still simply amazed that I have a brand new car, right outside my front door. I had little hope and just took a shot in the dark, THEY MADE MIRACLES HAPPEN FOR ME! I never dreamed that I could actually own a brand new car but these folks are amazing and they went far beyond to accommodate me and my needs. I guess if you can be in love with a dealership and their staff.....than I am!

Marni

Aug 9, 2013

I went to a different ford dealership and ended up buying a Ford Escpae when I originally wanted an Explorer; was not too happy w my original purchase, and so I decided to get in touch with Angel at County Ford in Graham to discuss about options for changing/trading in my Escape that i got less than 2 weeks ago. I wanted a Explorer. I am so glad I did! Went in to the dealership and the crew made the whole process easy on us. They were all courteous and friendly. Great customer service. Anna n Brad were excellent. Angel is one of a kind. Thanks and keep it up. Will vertainly recommend this dealership to friends and family.

paul W

Jul 15, 2013

My credit wasn't real great and they put me in a car anyways. I do appreciate everything they done for me and would recommend them 100% to anyone who has been turned down elswhere. Lonnie the GM was very nice and did all he could to make it happen... Thank you

very satisfied

Jul 15, 2013

I went there for a car and had an awesome time learning about the vehicle from one of the saleman. He was very knowledgeable about the Ford Explorer. I enjoyed the time he spent with me and I will definately send anyone who needs a car there.

04 Ford Ranger

Jul 12, 2013

I am a loyal Ford owner. I can't help but want to post comments of a great Dealership.Thru the years I have purchased many vehicle here and I Love this dealership! The service,Internet/BDC, sales and finance departments that go the extra mile to make sure their customers are satisfied and happy....Thanks! I will buy and service all my vehicles here. I can not stress enough gratitude and thankfulness for a dealership who cares about the customers. Thanks to Lonnie V (GM) and Sebastian(Finance) and Angel(Internet)

2013 EXPLORER LOVER

Jul 12, 2013

I PURCHASE MY NEW 2013 FORD EXPLORER FROM COUNTY FORD AND IT WAS AWESOME. I LOVE THE VEHICLE SO MUCH..THANKS FOR THE GREAT SERVICE...THE SALES WAS AWESOME ALSO

SUPER SATISFY

Jul 12, 2013

GREAT EXPERIENCE AT COUNTY FORD...BOUGHT A USED F150 GREAT CONDITION SERVICE WELL DONE.. SALESMAN WAS AWESOME AND VERY KNOWLEDGEABLE.. FREE MAINTENANCE FOR 2 YEARS....GREAT PLACE

VERY SATISFIED CUSTOMER

Jul 12, 2013

I PURCHASED 2 VEHICLES FROM COUNTY FORD, A FORD FUSION AND A MUSTANG. MY SALES ASSOCIATE WAS THE BEST!!! THERE WAS NO PRESSURE AND SHE WAS VERY INFORMATIVE. THE GENERAL MANAGER CAME OUT TO ME TO INTRODUCE HIMSELF AND TO LET ME KNOW HE WAS THERE IF I NEEDED ANYTHING AT ALL. THE FINANCE DEPARTMENT WAS QUICK AND MADE SURE I HAD THE PAYMENTS THAT I NEEDED. I HAVE ALL MY SERVICE DONE WITH COUNTY FORD 1 DUE TO THEM GIVING ME 2 YEARS FREE SERVICE WITH BOTH OF MY VEHICLES AND THEY ARE JUST AS HELPFUL. I WAS VERY PLEASED TO SEE THERE ARE SOME BUSINESSES STILL OUT THERE THAT PUT CUSTOMER SERVICE AT THE TOP OF THERE LIST

Lori

Jul 10, 2013

I bought a 2012 Chrysler from them and transmission fell out 2 weeks later. When I got it back from shop a month later, engine needed repair. It was badly out of line when I received it back also. Staff were unwilling to help solve these issues and very rude. Took in for an oil change recently and engine light came on immediately afterwards. Stay away. I will not even go back for my free oil changes.

Country218

Jul 9, 2013

Great experience buy a vehicle and great service!!!

Indiana Customer

Jul 8, 2013

Very nice sales associates...got into a great new ford explorer for a great price and they stayed all night with us until we were both satisfied with customer services!!!

Kevin Milliken

Jul 4, 2013

County Ford has a detail oriented sales staff. I not only gained knowledge about my new vehicle but felt like I gained some new friends as well. I will continue my business with County Ford.

Heather W.

Jul 3, 2013

I am SO happy with my new Focus. The staff was extremely helpful in explaining all of the features inside and out. This was very important to me, as I haven't had a new car in 10 years! Overall, it was a smooth process, and I am very pleased.

Tammy Phillips

Jun 26, 2013

The customer service at County Ford is exceptional! The friendly staff treated me like royalty. As soon as I pulled on the lot I was greeted warmly and escorted to Angel White who introduced me to Stacy Mathews. I've purchased four vehicles from County Ford and the buying process is always quick and rewarding. From sales to service and finance, everyone works as a team. It is a pleasure to have a dealership in my community that sets standards of excellences. I will continue to recommend the County Ford Dealership to my family and friends.

Last Call HVAC Services, LLC

Apr 22, 2013

The staff was great in handling the purchase of a new van for my business. This is the second van I have purchased from County Ford and will return. Thank everyone for the prompt service!!!!

FAndrews

Apr 9, 2013

My salesman was Nathan Spoon and I enjoyed working with him. He was a very honest young man. I am referrring a friend to this dealer.

Angel S.

Apr 1, 2013

I let Angel White know what I was interested in buying. She worked with me to straighten out a few things to make it possible for me to get what I wanted. She in turn collected all the paperwork from me thru emails so that when the salesman (Archie Ray) went to pull the sale together he had everything he needed to make it a smooth process.These two (customer service and car salesman) made an awesome team. The clean up on my truck was done super fast and looked awesome. The best Good Friday I ever had.

34 MCMINN

Mar 4, 2013

MY OVERALL EXPERIENCE WITH COUNTY FORD WAS VERY GOOD SALESMAN WAS FINE ANDTHE PROCESS WENT SMOOTH. MY ONLY PROBLEM WAS THE POOR DETAIL OR CLEAN UP OF THE TRUCK... I KNEW IT BELONGED TO A SMOKER AND THE SALESMAN ASSURED ME A MACHINE WAS USED TO REMOVE THE TERRIBLE SMELL.HOWEVER UPON PICKING IT UP THE TRUCK SMELLED OF SMOKE COVERED UP BY AIR FRESH SPRAY WITH CIGARETTE ASHES IN THE TRAY AND DIRTY SEATS AND WINDOWS. VERY POOR DETAIL SHOP.

achance36

Mar 4, 2013

My overall expericance was wonderful. They really did everything they could to get me in the car I wanted. Angel was wonderful, she got most of my information over the phone so the process was a lot faster when I got there. I will definitely refer my friends and family to County Ford.

Sports Car

Dec 4, 2012

My Overall Experience with Sales was absolutely great. They listened to my needs and I left with a vehicle that I wanted. I have purchased several vehicles from County and never had any issues. Yes i recommend to my friends and family.

david

Nov 15, 2012

My overall visit was very nice, the staff was very nice esp Angel who was intramental in making this happen

v cruz

Nov 7, 2012

Our overall experience with County was quick and very efficient. This is my 2nd car purchase. The internet sales lady was very helpful and determined to meet our automotive goal. Finance manager was very pleasant. Thanks guys!

Johnny

Oct 1, 2012

Sal and Angel was nicest two sales people I have ever dealt with. I have been wanting to buy a truck like this for 6 months.I bought this truck in two day. They worked me a great deal. I love this truck .They help my dreams to come true. I have wanted a truck like this since they came out in 2003. This 2003 ford f150 h.d. truck is nicest truck ford has ever build.Thanks you again so much.It makes feel like a kid again.

Eric R

Aug 23, 2012

I have purchased several vehicles from County Ford and when they say if "I dont have it, we can get it" True Statement I was searching for a specific vehicle and it was located and they made it happen. The overall customer service with the Internet Dept Angel White-GM Lonnie V-Finance Dept Sebastian was Excellent and the process was quick and easy.

vongsavanhlonnie

May 11, 2011

I LOVE THIS DEALERSHIP.WOODY WORK REALLY HARD ON GETTING ME THE BEST DEAL.I GOT ME A 2007 LEXUS GS350.I AM HAPPY WITH THE DEAL AND THE DEALERSHIP.THE PEOPLE ARE VERY NICE.I WILL TELL EVERY ONE ABOUT THIS DEALERSHIP.IF YOU ARE LOOKING FOR A DEAL THIS IS THE DEALERSHIP TO BUY FROM...

MARKRANDOLPHSR

Jan 22, 2010

I BOUGHT A 2006 F-250 SD, WAS TOLD IT HAD A TOW PACKAGE, WIFE COMES BACK WITH IT THERE IS NO HITCH ON IT. SO THEY TELL ME TO PAY 200.00 AND THEY WILL COVER THE REST. MY OPINION THEY SHOULD BE TOTTALLY RESPONSIBLE. THEN JAY DAVIS SAYS WE WONT HAVE TO PAY THE TAXES ON IT UNTIL OUR PLATES COME DUE IN APRIL, WELL I GET A CALL TODAY SAYING I HAVE 5 DAYS TO COME UP WITH THE 768.00 OUR THEY WILL TAKE THE TRUCK BACK. SO THEY WILL SAY ANYTHING JUST TO GET THERE SALE. ALL LIES. MARK RANDOLPH