Used Cars for Sale at Covert Ford in Austin, TX

Gregory Dillon

Nov 10, 2016

Did great in quickly responding to our need during our travel for work. The turn around in repair was less than 24 hours.

Lesli Wilson Progressive

Nov 9, 2016

Brian was very informative and very helpful. He kept me updated throughout my entire service repair. I am very happy with his service and bedside manner.

Stayton Coons

Nov 8, 2016

Outstanding customer service. Stayed in communication with me throughout the entire repair process. I appreciate his help and attention to detail

Lyndsey Stoval

Nov 7, 2016

I brought my car in for service because it has stopped driving on multiple occasions. There was no problem found.

christopher mille

Nov 4, 2016

OUTSTANDING!!My new (2016) Ford Transit work van was having an Engine fault, service now issue.I had it towed to Covert Ford & Scotty had it repaired the SAME DAY!! My warranty took care of everything!They Rocked it!! That is my work van, so every minute it is out of commission, I don't make money. So it is very important it was repaired right away.Beyond 100 Thank you's!

Feliz Sanchez

Nov 3, 2016

Quick and friendly service. Thank you. .

Cassie Grosjean

Nov 2, 2016

Joey has been an angel helping me out with my recall. I was originally mistold information by another team member and I came in crying to Joey, and he took me seriously and solved my problem directly. He got an appointment scheduled for me with a loaner car, even though the recall only took one business day (not even a full one). Everyone has been so friendly and Joey has made a difference in my first experience with Covert Ford Lincoln. I greatly appreciate his patience and understanding!

evan floyd

Nov 1, 2016

Price is good, waiting room is good, I like the workstations- it did take 3 hours which is extremely long for a tire rotation and oil change.-I would have liked to be able to set an appt

Linda Tejchma

Oct 28, 2016

As always service is great!!!! .

Shawn Small

Oct 27, 2016

I'm pleased with the service I received today. .

david cason

Oct 26, 2016

My visit today was great. .

David Dickinson

Oct 24, 2016

`I bought a truck last summer from Covert Ford and Thorne Smith was very helpful in finding the exact truck that I was looking for.

ron becerra

Oct 21, 2016

Well taken care of. ..

Michael Vieck

Oct 20, 2016

Ray was a really great service technician. He responded in a very timely manner and knew exactly what was wrong with the vehicle in a few hours. I am very impressed with his service and would recommend him to anyone of my friends.

Charles Milligan

Oct 19, 2016

Was extremely friendly and was able to service my truck in a quick turn around. Also communicated very well on my future work needed

Ryan Bovee

Oct 17, 2016

Great. John was very helpful.The actual service took a bit longer than I expected, but I'm no expert.Happy with service overall.

Edith Brooks

Oct 14, 2016

Wasn't called with updates on my cars service. People were friendly however and helpful.

Tamera Mastroianni

Oct 12, 2016

Was really Great !! Donnie kept me informed , Friendly Service !!

Susan Young

Oct 6, 2016

Everything was fine. Pleasant and helpful. .

Ernest Vidaurri

Oct 5, 2016

good, happy with the service. .

Jay Hagen

Oct 4, 2016

Great.I was not aware that the service may roll over to the next day however Ray was very helpful in putting emphasis on its completion.

Jennifer Bland

Oct 3, 2016

great service, John was very helpful and explained everything very well

Ben Clark

Sep 30, 2016

Matt Shaeffer took care of me! Thank you! .

Geoff Smith

Sep 29, 2016

it was great. very fast. .

Karin Chappell

Sep 28, 2016

Warranty work done as requested/needed. Appreciate the work!

Rick Ediger

Sep 27, 2016

Positive experience with service department. Glenn was informative.

Scott Chidester

Sep 26, 2016

Excellent help. Thanks Glenn! .

Diana Walters

Sep 23, 2016

Good - battery went bad shortly after I had been in for regular maintenance and Jason remembered me and quickly took care of the problem.

Brad Boenig

Sep 22, 2016

Great Service. Prompt and courteous. .

Alicia Pirtle

Sep 20, 2016

Easy drop off and pick up. Thank you. .

George Solano

Sep 16, 2016

John was friendly and helpful. I will come back to this dealership just for the quality of the customer service John Nay game me. Thank you, John.

Sam Wolfshohl

Sep 14, 2016

It was great. Chris was great and helpful too. .

Shannon Cave

Sep 12, 2016

Was wonderful. Time frame of having my truck was less then expected and received a call when it was completed. Courtesy shutter made it a breeze as will. Great experience.

Morgan Essary

Sep 8, 2016

It was great! Even though they had to keep my vehicle a few days, they were very great about communicating with me.

thomas jeanes

Sep 6, 2016

Polite and knowledgeable. Easy to talk to. .

Laban Stewart

Sep 1, 2016

Service was Excellent. Offensive language coming from ne of the offices. I expect better when visiting Covert. Language was not related to cashiers.

Fred Argir

Aug 31, 2016

Very good, and Jason was great! .

jason leboda

Aug 30, 2016

It was great. I received calls with up dates both days. It took longer than I hoped but I understand due to the time of year.

Marina Hill

Aug 29, 2016

Great Service! Very friendly .

Vaughn Vogelman

Aug 25, 2016

Got my car in to get serviced, was very fast, courteous, respectful.

Jane Reed

Aug 23, 2016

Good experience, work was done quickly. .

Terry Cook

Aug 19, 2016

Prompt communication, service was completed quickly once it was started.

Linda Maldonado

Aug 18, 2016

We can't say enough about Thorne and all he did for us. We came to the dealership with no expectations and really not ready to purchase just yet. Thorne made our experience so easy and comfortable, that the decision to purchase became before vacation or after. Before won because of his honesty and no pressure approach. He never resorted to the traditional sales pitch or pressure. With the number of vehicles we have purchased, he is THE BEST at what he does and is knowledgeable on the vehicles. There is finally a car salesman that I would refer friends and family to. Thorne, understands it is about building a relationship and not just the money he could make on the sale. Thorne bring integrate to Covert Ford.Thorne has even taken time after the sale to make sure we have no additional questions or need help with any of the systems. We often hear salesman say they will follow-up, but none do. Thorne was an exception for us technology challenged folks. Big Thank You to Thorne and Huge shout out to Covert Ford for hiring him.

Donnie Fowler

Aug 11, 2016

Dave is awesome! He took care of the issue quickly and had me all taken care of. .

Ross Libby

Jul 8, 2016

It was horrible. You didn't fix my car. You kept it for 9 days and returned it with 2,3 things still broken. .

Chris Castillo

Jun 13, 2016

It was a really great experience with no major issues or concerns. Everything went smoothly and I was very happy with my experience today

Anna Traynor

May 31, 2016

Amazing! Brad made sure my husband and I were right at home. He kept us well informed, very personable, and helpful! Any problem we had he smiled and made sure we were taken care of properly!

I'lljuststickwithdodgethanks

May 30, 2016

Took so long to get back with us that they sold the car out from under us after we had gotten as far as getting insurance checked. But what's even better is that they did this not once, but TWICE, in a row! Absolutely unacceptable.

Ace Ventura

May 25, 2016

I went in to look for a used truck and found exactly what I was looking for. Brad Townsend at the dealership helped me out with my truck. He was very patient, knowledgeable, and very helpful. The facility was very clean and the staff was very friendly and nice. I would definitely recommend Covert Ford to all my friends.

Nicole

May 21, 2016

I hadn't bought a car in 10 years so I was a little nervous about the car buying process. So I was happy when Cathy Townsend was my salesperson. Her friendly attitude and professionalism made me feel comfortable and relaxed. Travis Shetley in Finance was just as nice and made me feel at ease while we were processing the paperwork. It was the easiest car buying experience I've had. The folks at Covert Ford will certainly retain my business and I will recommend them to others as well.

Christine Liguez

May 9, 2016

Jose Luis was very friendly and helpful. He answered all my questions and had the vehicles in wacted to test drive ready. The finance process was easy and fast.

Justin Weden

May 3, 2016

It was one of the smoothest processes I have ever had purchasing a car.

Jonathan Turner

May 2, 2016

Brad Townsend has gone above and beyond to get my vehicle repaired. A part was backordered and he called around to other dealerships and is overnighting the part. This keeps our business up and running.

Mixter

Apr 29, 2016

Everything was pretty darn good last week at Covert Ford. The guys were really helpful, except for one guy. He was a little too busy with other customers so he didn't seem to have enough time/patience for me, but oh well. He did send me to the parts dept but they couldn't help. Again, oh well. Anyway, I woulda bought a truck from these guys but the transmission was a little iffy.

Amanda

Apr 28, 2016

Cathy was so helpful throughout the entire process and made this experience so fun and easy. I appreciate all the time she put into helping me and for all of the great advice she has given me. I highly recommend Cathy to anyone looking to buy a new car!

Nettie Garrett

Apr 25, 2016

It was hassle free and enjoyable experience. The communication was awesome yet not pressuring. That was the greatest car buying experience I have ever had and will gladly recommend others to kathy. The customer service I receive was outstanding and I feel I have made a friend and will send othr customers and advertising for her at my place of business that is how confident I am in Kathy. Thanks Nettie Garrett

RM

Apr 4, 2016

Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our truck. No pushing or shoving just extremely helpful and at our pace.Thanks Cathy!

Vualpilot

Mar 7, 2016

Covert Ford adversities No one beats a Covert Deal - not now, not ever!! I Walked in with a Buyers order from another dealer, they matched the price of their truck but low-balled the trade by thousands. Ask Salesman what does "No one beats a Covert Deal - not now, not ever!" He said that's on the price of their vehicle, they don't match the price of trade. So I ask how is it no one beats a Covert Deal if the price of the vehicle is the same but Covert Ford is off by thousands on the trade?

Sarah Philipson

Nov 24, 2015

Manager Matt Schaefer and service rep Dave are amazing. They fixed a mistake made by another service rep promptly even though it was crazy busy. I was very pleased with the result. Big thanks to service rep Dave who was there for me in every step of the way. He took my case with delicacy and answered all my questions. He was very patient with me and he was very helpful. Thank you Ford for leasing a car to my while my car was getting fixed. I am more than pleased with my first time experience with Covert Ford. Matt Schaefer and service rep Dave are fantastic and because of my great experience at this location, I highly recommend this location as they have great customer service, very friendly, and do a great job. I am very content; therefore will visit many more times in the future.

Clifford Rierson

Oct 12, 2015

Good job, quick. My Taurus is very healthy and I love it.

Marty

Jun 2, 2015

I'm not sure how these positive reviews got out here. When I purchased my truck I told them service was important. They assured me timely service or a loaner car oils be provided. Soon after that the loaners went away and were replaced with a rental center if I wanted to rent a car. They then told me if I scheduled my service online it would expedite service. I did this only to find it's still first come first serve. I was then told to be there at 7 am to get in first. I was there at shortly after 7 and it's a 4 hour wait to get oil changed and to have them look at my transition I will have to come back in two days and hope to get time with their transition guy. Last time I came in he was off for the day. This is unfortunate as I really like my ford truck but I'm done doing business with covert.

Fiesta Owner

May 16, 2015

The sales people were especially helpful in getting my car repair set up (I don't have the salesman's card on me right now, but he was very helpful - I got to the dealership around 7 p.m.), and getting me a loaner vehicle while my car was being repaired.

Eric Woods

May 14, 2015

We purchased a 2005 Chevy Silverado. The service was fine and the staff was ok as well.

Ken Seiler

May 13, 2015

I have been having almost all of the oil changes done at Cover since I got the 2009 F-150. A week or so after the last oil change, I made a long distance drive to Southern Illinois, fighting a 20-30 MPH headwind most of the time. I usually don't check the oil between oil changes but due to the driving conditions, I checked it when I reached my destination. I was surprised that it was almost 1/2 qt. low. I checked it again when I got home and it was still at the same level. This leads me to believe that it was already low when I left the dealership. I will continue to have my oil changed there but will definitely check the oil before I leave.

Daniel

May 12, 2015

Doing business at Covert was great. I will continue to buy and service my vehicles at Covert. Travis and Bert are honest, speedy, and true professionals. Buying a vehicle at Covert is unlike buying a vehicle anywhere else!

Ervin Kaatz

May 12, 2015

The service rep Steven has always worked with me to get things fixed and in a timely manner. Only problem is the service at the dealership is too expensive.

Kelly L

May 12, 2015

Service appt was easily set up online and drop off options help with a key drop. Very convenient. Adam was great to deal with. All problems resolved except they could'nt get the engine to mimick the noise it started making recently. Adam suggested if it starts up again, drop by and pick him up and he'll do a ride along. We'll do that for sure.

Peggy Duke-sargent

May 12, 2015

It was a repair and as usual,excellent service and servicemanager. All the years I havebeen a Covert customer, Ihave always been treated fairlyand with respect, and I havenever had a complaint regarding this dealership.

William Buskirk

May 12, 2015

Everyone was very helpful and considerate. The car was finished in a timely fashion. Thank you.

Warren Walls

May 11, 2015

I purchased an F-350 FX4. Having alot of vehicles on hand made it easy for me to choose a vehicle. I like to see what I'm buying. Working with a internet specialist was a little different. A salsman seems to be more willing to be more forthcomong with negotiating. I'm still waiting on my chrome miiror covers that were included in the deal. All in all I would recommend covert over another dealership. This is my 3rd or forth vehicle I bought from covert.

Erik Holt

May 7, 2015

Conveniently close to my house, very courteous staff.

William Ricks

May 7, 2015

Service for my 2005 Escape Hybrid. It was due for its 140,000 mile check up but we did all of that at the 100,000 mile check up. The Service staff is always friendly and helpful. I do all my service at Covert. I just wish Ford would make another Escape Hybrid.

Jorge Pampa

May 6, 2015

Everything went well and fast. Excellent staff. I am very happy with my 2012 Ford Fusion! Thank.

Karen Long

May 6, 2015

James was one of the sales staff that helped me learn how to use in sync system. I came in recently due to something I received in the mail; a letter saying I needed to buy this service since my warranty was going to expire in May. I had only purchased the car in May. James took time to read the information and told me it was spam. At that point, he asked me some questions related to maintenance of my car. He told me to call him to set up the service appointment and he would have a rental for me to use while my vehicle was serviced. He did exactly what he said he would do and the service team performed the first routine maintenance on my car. As an aside, even though I came in just to ask about the letter,James took the time to talk with me and remembered me even though he was not the salesman of record.

Christopher Brown

May 5, 2015

I have bought my last six vehicles, some new some used, from Covert Ford. Bert Shephard is always helpful. Paul on the service drive is great!

Clover Alexander

May 5, 2015

The work on my Escape was done expeditiously. The service advisor was very helpful.

Geneva Forte

May 5, 2015

1999 Navigator always treated like new car as it always comes back like new!

Harrison Markley

May 5, 2015

The driver's door handle malfunctioned and needed to be replaced. The work was completed faster than I expected. My service contact Dave Kahler kept me informed. Thanks!

Henry Ewing

May 5, 2015

Steve is excellent in his help. He always gets my vehicle ready in a timely manner.

Ken Bucher

May 5, 2015

My Expedition is a 1999 4WD with 223,000 miles on it. You guys keep it running great. My wife's Expedition is a 2011 EL. It still runs and rides like new. We bring them both in for all service.

Lillian Cowan

May 5, 2015

it was great, good service, very timely service, so far all is well

Evan Watkins

May 3, 2015

We purchased a 2015 Escape Titanium. It was a very easy and pleasant purchase experience!

John Biebelhausen

Apr 30, 2015

My buying experience at Covert Ford in Austin was very positive. I was able to close on my deal with 48hrs and everything went flawlessly. The Salesperson I worked with was Professional, Low Pressure, and Friendly.Great end to end experience, thanks on the new ride!

Eduardo Reyna

Apr 29, 2015

sales staff was helpful and knowledgablebought a 2014 flex

Linda Rangel

Apr 29, 2015

Expert and friendly Service aa

Lucy Vaughn

Apr 29, 2015

Jose Mackintosh was great in assisting me after the sale. Covert pricing was the best I could find and Jose made it easy to complete my deal. Thank You Covert and Thank you Jose Mackintosh Don Vaughn

Scott Spence

Apr 29, 2015

I was a walk in customer - late in afternoon. They were able to squeeze my vehicle in for service and completed work within timeline they gave me at drop off.

Sheldon Riehl

Apr 29, 2015

I was met with professionalism and courtesy! Randy Davis was more than helpful and answered all of my questions! I am in Pennsylvania, and having my questions answered meant a lot to me for peace of mind. I also want to note that Randy answered my questions even when he was on his days off! Thanks to Randy, I had comfort in knowing that I was being met with honesty and dedication to my needs in a truck!

Betty Wood

Apr 28, 2015

I had great experience with the service on my 2010 Fusion Hybrid. I have had great friendlyservice also on my 2014 Fusion. I couldn't be treated any better.When I bought my car, I wish I had bargained a little more like a person is supposed to do.As an 81-year-old lady who had never bought a car by herself, I should have known. Nexttime I will. The young man cleared out my other car with several things I had forgotten.I really appreciated his help.

Camille Abbott

Apr 28, 2015

I love the dealership. I hate these surveys. This is like number 3.

Denise Ward

Apr 28, 2015

Adam was very helpful and didn't mind taking some time figuring out why my Sync wasn't syncing with my phone.

Douglas Balser

Apr 28, 2015

Sales and financing staff were very courteous and helpful. My biggest issue is that the vehicle operating and maintenance manuals were not provided when the truck was delivered and although requested, a set of manuals has not yet been provided. I have several questions about service intervals and vehicle operation that the manuals will help me answer.

George Zavala

Apr 28, 2015

2014 F150. Great service thanks. Please sent more emails with coupons and specials so I can continue to keep coming to Covert Ford.

James Gebhardt

Apr 28, 2015

Pulled up to the service lane. Asked a few questions and explained what I needed. Was taken care of in a relatively short time. No complaints. Will come back again for the next service check. Thanks

Mark Braziel

Apr 28, 2015

I have always liked dealing with the Covert dealerships in Austin. I have purchased my last 5 cars from them and have always had a great experience with the deal and also the service they provide after the sale.

Rachel Ghasemi

Apr 28, 2015

My service advisor, Lukasz Wicha, was so helpful and extremely pleasant. He made an attempt to resolve my issue before even making a ticket, thinking the problem could have resulted from a spilled drink on my gears. Just that he was trying to save me time and money was very important to me. His manner of handling my needs was professional and personable.

Thomas Owens

Apr 28, 2015

We got our best deal at Covert and we would buy another vehicle from Fred Deibel.

Valued Customer River City Manufacturing Inc

Apr 28, 2015

Awsome and fast service.Thats why we always come back.

Pavel Reyes

Apr 9, 2015

HAD TO RETURN VEHICLE NEXT DAY FOR BAD VIBRATIONat FRONT END, UNKNOWN CAUSE. ADAM TOOK CARE OF US. THANKS ADAM!!!

Brittany Livingston

Mar 31, 2015

Dan Covert, Bobby Morris, and Susan (in financing) took great care of me throughout the entire process. Buying this car was a great experience and I look forward to buying my future cars with Covert.

Karen Pennington

Mar 31, 2015

I have purchased my last four vehicles from JASON he is the reason I return to covert to by a new vehicle as for the explorer still thinking about it but as for the sales person would buy from him again

Ronald Shyer

Mar 31, 2015

2015 Explorer. This is the third new vehicle that I have purchased from Covert.I do like the Tuesday opportunity, to have one on one help learing about my new vehicle.Ron Shyer

David Nelson

Mar 26, 2015

great salesman, Mark Haynes & excellent finance experience.

J Morgan

Mar 26, 2015

Warranty service done reasonably promptly. Specifically gave service writer my phone number to call but they didn't do it. I had to call to check status.

John Jones

Mar 26, 2015

Well, had a road hazard incident that damaged the sidewall of my tire. did not have hazard extended coverage. Service rep said they could not find a tire of the same style as the blown tire (said they were out of production). Finally told me if I could find one, they would mount it for free. I was about to order one over the internet when I decided to check other tire dealers locally, found 3 at a Discount Tire, not 10 minutes up the road. Kinda disappointed I had to locate the tire, but I guess Covert could only check with certain suppliers. Anyway, bought the tire and transported to Covert on a Saturday, but they were honest in telling me they could not get to it and I would have to wait till Monday (car was towed on a Thursday). when I picked it up, there was a $20.00 charge for mounting...which I thought would be free. I didn't raise any fuss, just went ahead and paid it. I'm sure there's a reasonable reason why I had to go out and find my own tire not more than 10 minutes away...but, I didn't really ask for one.

Jeffrey Hill

Mar 25, 2015

VERY GOOD SERVICE, I have stated what I felkt to be saticfactory don't need a lot of words to say that

Jim Ratcliff

Mar 24, 2015

I purchased my Mustang from Covert and had an excellent experience with Jose Mackintosh, my sales representative. I have brought the car in to Covert for regular service twice since I bought it and also had an excellent experience with the service department on each visit. Keep up the good work.

John Burgess

Mar 24, 2015

I was in concerning a question and received the answer promptly.

Michael Blauer

Mar 24, 2015

The Service manager was very helpful, and friendly. He explained the "credits" i have earned from having my truck serviced at the dealer. Thank you.

Billy Mccalla

Mar 20, 2015

Bobby Morris was fantastic assisting me in my purchase of my 2014 f150 fx4. Entire process was very convenient and simple. This is my second truck purchase from covert in less than two years. Congrats to Bobby and Travis for a smooth transaction!!Bill McCalla

Seth Kearns

Mar 20, 2015

Service was okay. I didnt get updated as frequently as I would have hoped on updates. I was using a rental while my car was being repaired and I had to keep contacting your service center in order to know if I needed to extend my rental.

Ann Wallace

Mar 18, 2015

We located this truck online and did all the preliminary work by phone since we live 350 miles away. Our salesman was outstanding, very patient as we tried to determine the best vehicle for us. He did not pressure is at all but was there to answer all our questions. We are very happy with our F350.

Waylon Montague

Mar 18, 2015

I would like to say thank you to Mr. Ray for his outstanding help with the purchase of my F350. Mr. Ray exceeded expectations and was able to assist me with the correct options and solutions to make my ownership possible. Mr. Ray's actions prove that Covert employs an understanding and willing sales team and while my family and I were at the dealership we were greeted with kindness and top notch service from beginning to end. Thank you again to all the staff at Covert.

Wilburt Edmunds

Mar 17, 2015

We purchased our Navigator from Covert and have always gotten great service there, although have only had one small repair on it in 5 years. My 97 Mark 8 is 18 years old and only has a little over 37,000 miles on it. I don't take it to just anyone for service and Covert has treated it with the care it deserves. I have 3 people waiting to buy it if I ever want to sell it. I hope to drive it as long as I am still able to drive. Covert is always professional, friendly and helpful. Lincolns are such great cars, we don't have to buy one very often, but when we do, it will be from Covert again.

David Battye

Mar 13, 2015

Your service rep, David, had my work done in a very timely manner and treated me very courteously. I had a great experience.Thanks!

James Diskin

Mar 13, 2015

excellent service, pleasant to deal with would recommend their service to others

Kirk Powell

Mar 13, 2015

Overall service was great. Professionalism and courtesy of the service advisor and other staff members were friendly and efficient.

Ronald Nulph

Mar 13, 2015

I purchased a new 2013 MKS. Service was 1st class. Staff listened to my purchase needs and still treat me great after the sale. I cannot believe how well this dealership has treated me.

Ellen Aiello

Mar 12, 2015

Very good experience...except...two days later,gas cap malfunction indicator is on. Followed instructions in Ford book...now waiting to see if it will self correct. Otherwise,a trip to the dealer...ugh !May just be coincidence...Thanks.

Jerry LaPorte

Mar 12, 2015

Everything went well on the check-up, oil change, etc.The only thing that went wrong was y'all couldn't find my truck after I checked out. Took quite a while to find it.Not that big a deal, but I was ready to leave and couldn't. I'm not mad. It was kinda funny. Y'all had 6 or 7 people running around trying to find it. :-)

Nicholas Scott

Mar 11, 2015

I enjoyed working over the phone with the salesman. Situation was made very easy.

Charles Vanzant

Mar 10, 2015

The wife indicates the service was excellent. Thank you for honest and excellent service on behalf of my wife and self.

Josie Calderon

Mar 10, 2015

Paul is great. Got the job done. The shuttle drivers were wonderful also. They had to cart me around for two days and they did an excellent job of it.

Ms. Leslie Mansolo

Mar 10, 2015

My Service Advisor Ms. Linda Odam is extremely professional, competent and kind. I worked with her approximately a year ago when our other vehicle, a 2003 SportTrak needed significant attention. I appreciated her assistance so much at that time that I requested her assistance for my most recent need (for a 2010 Eddie Bauer Explorer). Once again, she was very attentive and professional. She is a credit to your organization.Kind Regards,LeslieMs. Leslie Mansolo

Richard Pagan

Mar 10, 2015

We purchased a 2015 MKC. Your dealership is by far the best dealership we have dealt with in the Austin area. Everyone at your dealership especially Adam Perry were very professional.

Christopher Jenkins

Mar 9, 2015

Excellent, timely service. Like being able to bring in early Saturday

Denise Rovzar

Mar 9, 2015

Mr. Gene Webb and Adam were very helpful and professional. They made everything run smoothly and I will certainly recommend Covert for Service. They were very nice and helpful all the way. Congratulations on a job well done.

Thomas Nowotny

Mar 9, 2015

Service was fast and done in one day which really helps when you are in you truck almost all day long everyday.

Ana Monge

Mar 5, 2015

bought new truck everyone was excellent felt right at home. keep up the great work guys.

Will Huff

Mar 4, 2015

Great selection, great prices, helpful staff. Enough said.

Andre Hayashida

Mar 3, 2015

I have bought a Ford EDGE last year.Everything was great actually.Thank you guys

Bascom Spillar

Mar 3, 2015

I purchased a 2014 F-150 from Randy Davis. I found him to be most helpful in my search for a new truck. Covert Ford was competitive in pricing and has always been excellent in service. I have recommended this dealership to my daughter for future service. Again, Randy was a pleasure to deal with and my fifteen years or so of doing business with Covert Ford has always been to my satisfaction. Duncan Spillar

Crystal Breaux

Mar 3, 2015

My fiance and I were literally amazing at how easy the entire process was. I anticipated tons of verification, identification, and phone numbers would be needed once we got to the dealership but it nothing short of seamless. By simply filling in all our information at home online and having a quick painless call with Mike Hanes, by the time we got there EVERYTHING was done and all we had to do was find the right car, test drive it and sign on the dotted lines. It's been 3 days so far and we're still in disbelief at how painless Covert Ford made doing something that we'd been avoiding for 8 years...finally getting a second car. :) Thank you all so much!

greystroke

Mar 3, 2015

the covert ford sales staff as well as the finance staff are the best, honest and helpful, they made sure i understood everything throughout the sales process. I have been using the service dept for over 17 years and would not think of going to any other dealership for sales or service. great job

Timothy Whalen

Mar 3, 2015

Very pleasant. Jose was honest, fast, and efficient. We received a good deal and were treated like valued customers. We are happy with our experience.

Julie Brownson

Feb 27, 2015

I recently purchased a 2014 Ford King Ranch Expedition from Jeff. The process was very positive and everyone was efficient. This is the best car I can remember driving in probably 15 years. I get a new car about every 3-4 years so that says a lot. Absolutely love everything about it!Thank you.

Terence Mccoy

Feb 27, 2015

Luke was awesome, very eager and friendly. he was polite, used my name and returned my call when he said he would. I would like to see more mobile options for the appts. I would like to check on the status of my truck online and be alerted by text or mobile app when it is ready and how much it would be.

Kathryn Allen

Feb 25, 2015

Purchased 2014 Ford Edge SEL. Found it online on Saturday evening. Submitted an email request for quote and received a reply from Mark Hanes very quickly. Arrived on Sunday morning shortly after they opened. Car was still there; quote was still valid. Mark facilitated the sale, and I drove it home that afternoon. this is the third vehicle I have purchased from Covert Ford, and I always check them first.

Richard Merisovsky

Feb 25, 2015

Bought new ford fusion.mike mosely was very friendly and knowledgable. Very easy and stress free experience.

William Bacon

Feb 25, 2015

Got It fixed. After the third trip. Very cold day.

Sandra Stevens

Feb 20, 2015

Purchased Ford Escape. Scott Acker was wonderful. Very impressed with Covert Ford. Lived in CA and dreaded when I had to g to dealership, even for service. They were like vultures. Every person I encountered at Covert was wonderful.

Imelda May

Feb 18, 2015

Travis Palu at Covert Ford was wonderful. I had a great time. I was a little worried when I first started car shopping due to the fact I never bought a car before. He was very patient with me. I came in a couple of times unexpected and he was very good at figuring out what I needed at the time. When it came to the time of the sale I felt Covert Ford was very upfront and transparent with me. They even found me a couple of rebates that I did not know that I qualified for. I would recommend Covert Ford and Travis as your Sales Person.

James Mavropoulis

Feb 18, 2015

I brought my 2012 Mustang in for a vibration issue. It was out of warranty, but Dave Kahler had it checked out and it was just a loose screw in the mirror. I am sure he could have charge a diagnostic fee, but his guys checked it out at no charge. I have bought all of my Ford vehicles (4) from Covert Ford in the past 25 years, and this is one reason why. Great service!!

Patrick Harris

Feb 18, 2015

Took longer than I had hoped and in the end we were still not sure everything was fixed (I have to wait until the weather warms up)... but the difference was my Service representative Adam. He was EXCELLENT every step of the way offering top notch customer service. Very professional, very thorough.

Marvin Shepherd

Feb 17, 2015

The service department has very friendly and informative service managers. Always courteous to me, they know me and my wife by name. They are honest, upfront, detail oriented, answer my questions and get back to me if they across a problem. Plus they give you alternative solutions. I have been using this dealership for over 20 years and I am extremely happy with the service and care they give my truck and car.

Monica Hill

Feb 17, 2015

Luckas Wiscka (I know I didn't spell that right) was awesome. He was very communucative about my vehicle, what to expect and daily updates. I will definitely be back next time I need something.

Grant Halter

Feb 12, 2015

Communication and follow-up was very good, but these surveys need to be simpler. I'm not interested in thinking up 50 characters or whatever is "required" to submit. You guys did a good job. Thanks, now don't bother me. Thanks.

C.t. Haecker

Feb 11, 2015

You have serviced my Lincoln Towncar since 2004 & I have always been pleased. John Nay has been taken care of my car & he knows more about it then I do.

Jimmy Zhao

Feb 10, 2015

Great service and very friendly person. I certainly recommend to my friends.

John T

Feb 7, 2015

I was very happy to see service advisor Adam was back at Covert. I trust him and feel that he is very honest. I have always been pleased with the service advisors at Covert but not at Pavillion. Adam is a great guy. I am completely satisfied with my visit. I only let Covert touch may car or change my oil.

Sam Hughes

Feb 5, 2015

The service on my F250 was great and done quickly no issued there. Having used Covert Cadillac service and Covert Gmc service for previous vehicles, the Ford service was better than Gmc's but not up to Cadillac's.The 2items that Ford Service could improve upon is know the deals Ford has on service! !! The deal I found when making my appointment was $99 but initially charged the regular price. I had to tell them!! Secondly, after paying, they told me where my truck was parked and the keys were in it!!!! It was not parked in a secure area and anyone could have taken it. Not sure if that is normal, will check it next time. I will go back for service, Nothing bad enough to get mad over. Just areas they can improve. Sam Hughes

Carolyn Smith

Feb 4, 2015

20 years and we still depend on your service! Donald Jackson kept me posted on the work? He was new usually I catch Steve!

Stacy Davenport

Feb 3, 2015

The minute I walked in to the dealer Joseph greeted me. I felt at ease with him instantly. My experience was the best I have ever experienced. I felt heard and respected by everyone I came in contact with.

Valued Customer Joseph And Yancey Revocable Trust

Feb 3, 2015

I had already shopped on the Internet and knew exactly what your inventory was and what your web price was, so your salesperson only had to show me the one 2014 Limited Expedition that I was interested in and on top of that I paid cash for the SUV. She worked with me and your Sales Manager to finalize the deal within a couple of hours. After that she was totally non-responsive and what she told me was most often inaccurate. The day I was supposed to pick the SUV up after minor paint work she was a no-show to hand the vechicle off to me and we had to get another sales person on the floor to bring vechicle up and walk us thru the details of keys, the instrument panel, etc. The disappointing part was we never received a thank you telephone call or note from her and it was propably her easiest deal in a long time. I would do business with Covert Ford again, but would seek a different sales person.

Beverly Silas

Jan 27, 2015

I am very pleased with the service I received, and the information shared by the service consultant. A thorough examination of the vehicle was conducted, associated with replacing the brake pads. The consultant shared which items needed to be addressed immediately, and which items might be delayed for a short period, to be more budget friendly. I was very appreciative for this information, which helped me make a more informed decision. In addition, since Wi-Fi was available, I was able to work from the customer lounge.

Allan

Jan 23, 2015

Recently we have purchased 3 vehicles from this dealership. Mitch Larkin was our sales rep. He was a pleasure to work with. He made the process simple and easy. We told him what we were looking for and he made it happen! No games, no hassle. I'll continue to call Mitch any time I have a vehicle need. Highly recommend him and this dealership.

Cindy

Jan 23, 2015

We have purchased 4 vehicles from this dealership in the past 4 years. We worked with Mitch Larkin in used car sales for the last 3 purchases. The experience was wonderful. We told Mitch what we wanted and he found it. No playing games, no haggling, very nice experience. He did whatever it took to get the deal done and we were very pleased with our vehicles. We will continue to buy from Mitch as long as he sells cars!

HT

Jan 22, 2015

I purchased 2005 Nissan Altima from Covert Ford last weekend. We met with Gregory (Ray) and he showed us 3 used car which we had interest. (We searched Internet prior to visiting them) Gregory was very friendly and he was very professional. I had to say, it was one of best used car purchase experience. He gives us all information up front (car fax) and honestly answers all our concerns. He never gives us any pressure to purchase the car and when we gave him an offer, he accepted our offer. If you are looking for buying car, you should look their website for selection. If you find any car that interest you, then you should contact Gregory Ray. His service alone is well worth for visiting this dealer. Just one more advise, DO NOT trust dealers who cannot update their own inventories on web. If they cannot keep up with their main sales items, that is sign for NOT professional. Keep up great work at Covert Ford and Gregory. Sincerely HT. (Oh, Thank you for washing car too!)

Xavier Borkowski

Jan 22, 2015

I do own a Shelby GT500 and after receiving average to ok service at other dealerships in Austin, I decided to try Covert, and I have to say that my couple of visits there were excellent, from a simple oil change to recently a whole driveshaft swap. I sure will be back.

Ioanna Petty

Jan 21, 2015

nice people and good service; it was quick and the service person was very friendly

Jen B

Jan 20, 2015

Consistent and quality service. My truck is up in age and Covert has helped tremendously in keeping me on the road.

Luis F

Jan 18, 2015

Ricardo help me to find the better car for me and my family, the better car and price in the market. Thanks Ricardo, you are the best!

Bgietzen

Jan 16, 2015

Was in a crunch having a week to buy a car after mine got totaled. Jonathan Murray helped me look at a couple Fords, but I also saw an Infiniti on Covert's Cadillac lot I was interested in. I told Jon and he had it ready for me to test drive the next morning, all cleaned up and looking great. Drove it with my wife for half an hour by ourselves and liked it. The negotiating was pretty easy, not high pressure. We met in the middle, they promised to touch up a couple clear coat scratches and fix a couple windshield chips and they did all that flawlessly. Had the car ready for me as promised...looking brand new. Then two weeks later I talked to previous owner and he said he turned in two key fobs when he traded it in, and I'd only been given one. I called Jonathan and he went over to the other store and found the other fob and called me within thirty minutes. They then overnighted it to me no charge. That was impressive customer service! I would do business with them again....they had a great inventory to choose from between the Ford and GMC stores... Besides the service, I think the thing I liked best was it was not a high pressure experience...took maybe ten minutes to agree on numbers, and the finance guy was very professional and took less than five minutes.

Virgilio Roel

Jan 16, 2015

We had our 2011 Lincoln MKZ serviced on Tuesday Jan 13th. We were very satisfied and thank you for a good job from Adam Miller and his team. Thanks

Edward Baumann

Jan 15, 2015

We had maintenance done on our mercury. We had to leave the car overnight which was not a problem since we have 2 cars. I thought the labor charge was quite high (almost $800.00) to install a $79.00 dollar part. We are long time clients of yours and have always found the staff very knowledgeable, courteous, and helpful. We will be back when the next warranty check is due (at 60,000 miles).

James Diskin

Jan 15, 2015

GOOD SERVICE, NO PROBLEMS communication and follow up was efficient.

Nancy H. Johnson

Jan 14, 2015

Second 150 purchased from Jeff at Covert in the last couple years. One for me and the other for my grandson. Jeff knows the inventory and is fast & efficient. Paid cash for one & financed the other. Will be back for the next grandson!!

Lindsey J

Jan 13, 2015

Ilan Ramrez went the extra mile to help me when buying a new car. I was nervous and he spent extra time with me to make sure it was exactly what I wanted and at a good price.

Brandon Taylor

Jan 12, 2015

Despite my trepidation of working with a dealership I am very satisfied with the experience I had with Covert Ford and my salesman Ilan Ramrez. I already knew the vehicle I wanted so when I came in initially it was just a matter of taking a test drive and working out the deal. I purchased a used expedition limited that was in fantastic shape and had clearly been well detailed and was exceptionally clean inside and out. Everything went well and 2 hours later I'm driving away in my new truck. After a week I noticed some issues with the truck sputtering as I drove so I took it in first thing and talked to Ilan. Despite being sold as is, Ilan quickly got it in the shop and even provided me with a very nice new truck as a loaner as we weren't yet sure how long the repair would take. I barely had time to make it home before Ilan called to let me know it was just a spark plug issue and that the truck was ready. Everything was handled free of charge without any obligation on my end. A month later and the truck is still running great. I'm very satisfied with my Covert Ford experience and I would certainly recommend them to my friends and family.

Diana Ward

Jan 2, 2015

Everyone was very professional and helpful. I truly like this Ford dealership. Everyone gave great customer service.Thank you.

Joel Johnson

Jan 2, 2015

I'm happy. This was a very pleasant buying experience. I will do business there again.

Theresa Hunter

Dec 31, 2014

This was one of my best experiences buying a car. There was no pressure nobody called me and hounded me I told him when I was ready to buy the car I was gonna Cole and a week later I did. And the reason whyI called is because no one was on top of me I made my decision and purchased my car. From the salesman to the financing man I had not one problem it was a joy.

John Billings

Dec 27, 2014

I purchased a 2014 Fusion Hybrid SE from Covert in Austin, based on a referral from a friend after he received excellent service. I was very impressed at their level of dedication to the entire shopping experience, including making sure I got every rebate I could when purchasing the vehicle. I would absolutely recommend their dealership to anyone and will be proud to work with them again on my next purchase.

Margit Heyer

Dec 27, 2014

The staff was friendly, very informative, and answered all my questions. It is a pleasure to have my car serviced at your dealership.

Rick Lotspeich

Dec 19, 2014

We have been customers of Covert Ford for over fifteen years and Steve Hathaway has been our service adviser all of those years.. Thanks to Steve, we have enjoyed great service. The job is always perfect and done when he said it would be. We come back to Covert because of dedicated people like Steve.

Larry Norwood

Dec 18, 2014

Explorerwas a good experience. took 4 plus hours, price good, salesman good and knowlegeble. financing fast and adequate.thanks,russ

Lawrence Stefka

Dec 18, 2014

every thing went as I thought it would...exlecent...

Brian Day

Dec 17, 2014

The technician and Service Writer contacted me promptly about a minor issue in completing the requested maintenance and took care of the issue immediately after receiving my authorization. Excellent service.

Irene Alarcon

Dec 17, 2014

Linda Odom, Service Advisor, was extremely helpful. I requested my vehicle be checked regarding work previously done by your shop. I had an uneasy feeling regarding what was done and I took it back.

Norma Gossett

Dec 17, 2014

Service staff was very helpful and let me know up front that they were busy ... But would try to get to my car. Within 2 hours, I was back in my car with everything fixed and ready to go. The ONLY suggestion is to offer a vacuum service while the techs are servicing the car. Great service!!!

Kenneth Bartosh

Dec 15, 2014

Covert Service department has professional service writers and a professional service manager. The manager will work with you if your service did not meet your expectations.

Kyle Heliste

Dec 15, 2014

I thoroughly enjoyed working with Dan during the purchase of my 2015 Ford Escape. The attention to detail and the follow up during the purchase was exceptional.

Mrs. Harrison

Dec 15, 2014

Vehichle was brought in for an oil change and problem with the battery. There was a poblem with things not being put back in place, I called to voice my concern and service manager said he would correct the problem.The service manager kept his word and the problem was corrected in a very timely manner. The service personal also handled themselves in a very professional manner. I am very pleased and thankful that they did what they said they would do.

Charles Haralson

Dec 13, 2014

I appreciate the service my 2014 Ford Escape was given, the staff was very helpful, and the service was faster than I expected. My sincere thanks to the service manager and all the staff for a job well done.

Douglas Row

Dec 13, 2014

The checkin and checkout was great! Very timely. Everybody from beginning to end was helpful and friendly. And the waiting room is comfortable. And GOOD COFFEE.

Michael Foye

Dec 12, 2014

I am a repeat Ford new vehicle customer. John Nay is the main reason we keep coming back.

Steven Kopas

Dec 11, 2014

great service and very friendly...time went by quickly

Robert Mclaughlin

Dec 9, 2014

Was pleased with service of my MKX. Will be back again.

Charles "Keith" Essency

Dec 8, 2014

Service was great. I alway go to John Nay as my service advisor as he is always straight with me, he knows his job and also the cars he is an advisor for. He does not try to sell me something I do not need. All service advisors need to be like John. He is excellent.

Phyllis Farrand

Dec 8, 2014

Lincoln MKZ Hybrid 2014Excellent service and staff

Edwin Mcgary

Dec 5, 2014

Great service took care of the problem in a timely manner.

John Burgess

Dec 5, 2014

I had an appointment and the service was performed in less than 30 minutes.

Louis Gonzales

Dec 5, 2014

Purchasing a vehicle thru Covert was a good experience. I felt at ease with Jacqueline who assisted me with this purchase. If I had to say anything negative about my experience it would be when Gerry Peterson attempted to give me 7% financing thru Ford Motor Credit. I told him no way because I would go somewhere else. He then got me 4.99% thru Citibank. Maybe he is required to push Ford Motor Credit, and I understand that even though I did not like it. Overall, except for that, I had a pretty good experience.

T Kennon

Dec 5, 2014

I had a recall on my lcm. I called Covert Oct. 2,2014 Mr. Mark was very polite & helpful. However he did tell me the part would take up to 5 wks. So, I called back Nov. 4th & Mr. Mark said that a shipment went out but, he couldn't tell me if, I was one of the customers that was going to get a part.So, I called the main head quarters and spoke with Mrs. Debbie and I told her what was going on & she told me to give her a few days & she would get back in touch with me. And, she did just that, & told me that covert would be reaching out to some part center to get me a part asap. So, I had back from Mr. Mark & he said that, they ordered me a part & that I can bring my car in following week. They took great care of me. I want to say THANK YOU TO MR. MARK & THAT I APPRECIATE ALL THAT, HE HAS DONE FOR ME. AND, ALSO TO MRS. DEBBIE FOR ALL HER HARD WORK TO GET ME A PART. KEEP UP THE GOOD WORK.......HAVE A WONDERFUL HOLIDAY. MS. TAMARA KENNON

Darrin Roush

Dec 4, 2014

My service writer is always honest and does his best to get my repairs done quickly. I really appreciate both of these qualities.

Guadalupe Santana

Dec 4, 2014

excellent service, staff were very promptappreciate service writer coming to tell me findings of vehicle

John Checkley

Dec 4, 2014

We have now purchased 5 Fords from your staff in the past 6 years. In addition to obviously seeing great value and reliability in Fords, we appreciate your staff -- knowledgeable and attentive.Jackie Yates and Susanne (who handles all the paperwork) continue to do a great job!

Rhonda Patrick

Dec 4, 2014

Stephanie was very knowledgeable and attentive. She spent extra time making sure I knew all the update since I bought my last Super Duty. The finance department was quick. The dealership was fair on my trade in. Over all very good experience and I paid exactly was I should have for my vehicle.

Trey Williams

Dec 4, 2014

2014 FX4 F150 Supercrew 157'' wheelbase Ecoboost v6. Great service. Great staff. No complaints about the dealship whatsoever. Great deal on the truck, felt somewhat cheated on trade value. Not happy with fuel mileage. Sticker showed 18-21 and I average 13-14 at 65-70 mph.

Valued Customer River City Manufacturing Inc

Dec 4, 2014

FAST,QUALITY SERVICE. NO PRESSURE WHEN I SAID HOLD OFF ON OTHER REPAIRS.

James Crump

Dec 3, 2014

The staff is friendly even at 7am. I give them a list of what I want done and they do it. They call if there is anything extra that maybe needed and discuss. The same token they take the time to explain what was done and reassure me of the vehicle safety. i am completly satisfied with the service i have recieved so far.Jim Crump

Jeffrey Davis

Dec 3, 2014

I worked with Dan Covert and he was great, he did everything to get the exact car I was looking for from another dealership via a dealer trade (2015 Ford Fusion SE - specific color and options). I will absolutely recommend him to all of my friends.

Leonard Hobbs

Dec 3, 2014

The staff was very helpful and went out of there way to make sure I got the truck I wanted at the price I wanted. I have already sent friends to covert ford and they have bought also. Thanks covert ford

Robert Cummings

Dec 3, 2014

I have used your service on my 2011 Ford Edge several times and have always been pleased. Your service advisor, Mr. John Nay, is real good at his position.

Gilbert Engdahl

Dec 1, 2014

Staff was great and very helpful in helpful with the purchase of our 2015 Expedition EL

Tim McDaniel

Nov 29, 2014

I had been researching 2014 F-150 King Ranch Editions 4x4s with the off road package for months, and was very specific about the color and options that were important to me. Prior to purchasing, I had been in contact with dealers from all over the state comparing prices. Covert had exactly what I wanted, and at a price my personal research showed to be excellent. The entire buying experience was easy and pleasant. It's the after sale support where Covert stands out though. I took delivery of my truck on a rainy day and prior to completely inspecting everything, the heavens unloaded and sent us scurrying for cover. Image my disappointment the next morning when I saw a minor chip and black mar on the rear bumper. The next workday I stopped by Covert on my way to work, showed the spots to Travis (my salesman) and as I had hoped for, the comment was "No problem, we'll take care of it and even set you up in a loaner truck while we repaint the bumper". Mind you that most people would not have cared about the chip or the black mark, but I expected my new vehicle to be perfect, and that's what Covert gave me.

Camille Abbott

Nov 28, 2014

Timely service and friendly people. 50 characters 50 characters

Lori Truslow

Nov 28, 2014

Covert is a great family business. This is the second vehicle I have purchased through them and I'm extremely happy with the process.

Mark Trevino

Nov 27, 2014

Great work service corrected problem I'm pleased with work.

Robert Hood

Nov 27, 2014

Service advisor is an asset to your service department.

Dale Girndt

Nov 26, 2014

My second oil change for my 2013 F150 truck went off without a hitch. Covert did a good job of taking care of my request and I couldn't be more satisfied.

Dale Kirkman

Nov 26, 2014

The only but ng I can say bad was the oilybhand prints on my drivers door. Otherwise everyone was kind and helpful

Waylon Rawson

Nov 25, 2014

F250 THE SERVICE HAS BEEN GREAT SO FOR,THE STAFF WAS VERY HELPFULL WITH ALL MY REQUESTS

Mia Martin

Nov 24, 2014

Adam was very professional-they were able to diagnose what was wrong with my car-everyone is always very professional and courteous.

William Shoemaker

Nov 24, 2014

I can always count on Covert for excellent and prompt service of my F-350's. I am driving my 5th F-350 from Covert since 1996, and have consistently received the best of service from Covert Ford.

Gerald Adcock

Nov 22, 2014

Great service manager and Adam Miller was wonderful

Jeff Lloyd

Nov 21, 2014

Dan was very helpful today. He Listen to my concerns, gave me a timeline and completed the service within the time he stated. He kept me informed throughout and had a good attitude about his job.Jeff

Nervous Edwards

Nov 21, 2014

I really went to the dealership to just look at what was in stock, but after talking to the salesman I was glued to my chair and before I knew it we was making a deal on my new vehicle. I enjoyed talking to him,he made me feel right at home. I plan on stopping by again just to say hello.

Truck buyer

Nov 21, 2014

I wanted to purchase a simple work truck at a good price. They had what I wanted. With the help of an Internet price quote, I received a good price. They put an spray in bed liner and I picked it up a couple of days later. The process was simple.

Clover Alexander

Nov 20, 2014

Adam Miller (advisor ) was very personable and helpful. My car service was completed within the time he mentioned.

Ray Gonzales

Nov 20, 2014

I took my Ford Edge to Covert Ford for it's first oil change. The car had 5,100 miles. The service guy was very nice and told me that I could wait and do oil changes every 7,000-7,500 miles. I'm old fashioned and wanted it changed every 5,000. He said that's fine and got me out of there in about an hour. They do a great job: rotated tires, checked all fluid levels, etc. And the charge was very fare at less than $60! I live near Covert and will definitely take my new Ford Edge back there for future service/maintenance and any motor problems that may occur.

Suzanne Buchanan

Nov 20, 2014

I was in a real fix and Steve Hathaway really helped me out

Malcom Brown

Nov 19, 2014

Service performed by time promised, and staff were courteous and efficient.

A Hardcastle

Nov 17, 2014

My experience with routine scheduled maintenance and repair of windshield washer was excellent--particularly helpful was Service Advisor, David Kahler.

Jill Townsend

Nov 17, 2014

My Advisor and the other staff at the service desk did an excellent job from the moment I drove up to the service area until I paid and left. However, I do think you need to be aware I arrived before opening so I could get the actual service (The Works and new air filter) done quickly and be on my way. However, due to delays and getting the actual service work done, I didn't leave until close to 9:00a.m. I've never had to wait that long before. Again, the Advisor that morning and the other ladies at the service desk were very helpful, so it was obvious the issue was back where the service was being done.

John G Wright

Nov 17, 2014

Seamless and on time, professional, knowledged. I will be back!

Jennifer Acebedo

Nov 15, 2014

I came to Covert looking for a new Focus. It had been a long time since I purchased a new car and I was nervous! However, the staff was incredible! They were super helpful, very kind and welcoming. I never felt pressured or like they were not honest. It was a great experience and I love my new car! Thanks again!

Timothy Cussen

Nov 13, 2014

My eighth Ford. My second F150 from Covert. No hassle, great service.

Cortney Lollis

Nov 5, 2014

Staff was very helpful and I was fully satisfied. I would come back again.

Desiree Cronk

Nov 5, 2014

My experience was the best I've ever had at a car dealership. Dan Covert was no pressure, friendly and extremely helpful in securing the right car for us. Dan also suggested that we lease instead of buy which brought the monthly payment down by almost $200. Paul over in finance was great too..he put together a package that worked extremely well for us. Like Dan, he was very friendly and professional. Overall, we will be buying all future cars at Covert and will recommend them to other family and friends.

Donald Grider

Nov 5, 2014

Everything was great. I arrived early and they took my car right away. I needed a ride and they offered a loaner but I took the local ride.

Manuel Ventura

Nov 4, 2014

They were helpful but the dealership did not have my parts for the recall. I will return for the service.

Richard Klassen

Nov 4, 2014

I had a great experience with Wendell Tanner. The time it took to close was very short and I felt no pressure at any time.

Gladis Sagi

Nov 3, 2014

I get to fix the car. Marc took care of me personally.With patience to explain the problem. And great serviceThank you very much

Ronald Weaver

Nov 3, 2014

I purchased a 2015 Escape. Excellent dealership !! Dan Covert worked w/ my wife and I in every way possible (i.e. I hate to buy a car more than anything !!) in both model type, pricing, etc. I would recommend Covert Ford to all my friends when buy a car. Also, I wish to thank Mr. Jeff Whitaker (accessories mgr.) we changed the seating in our new car and he was most helpful by describing different colors and material to use - he was very knowledgeable and courteous. Sue Larkin (Finance) was most helpful as well. She explained financing issues to our satisfaction. I had a good car buying experience at Covert !! Thank you. Ron & Georgie Weaver

Rosalva Duarte

Nov 3, 2014

The staff was very helpful and we appreciate their patience as we worked through some of the details of what we were looking for when purchasing the vehicle.

Ruben Moreno

Nov 3, 2014

The service department shows customer care and values it's customers.

Kailie Gannon

Nov 2, 2014

Very very helpful staff. Everyone went above and beyond to help me. Had a more unique/ difficult situation, but they went through great lengths to help me. They were friendly and funny, and I felt comfortable, and like I could trust them. They even took the time to introduce me to the mechanic, so in the future if I had any problems I would know who to go to. I have never been treated so well as a customer.

John Nance

Oct 31, 2014

Jim McDaniel did a great job keeping me informed, and getting the problem resolved! Thanks Jim!

Pamela Sanderson

Oct 31, 2014

I called and was given flexible times to bring my car in for service. Pickup was same day, easy and fast

Will

Oct 31, 2014

The service was excellent. Friendly shuttle service to work. Update call at mid-day and another call when ready. Staff was helpful in identifying service under warranty, and diagnosing a problem based on my description. Once my car was ready everything was good to go. Thanks!

Vishal

Oct 16, 2014

First of all we would like to thank you Dan and Joseph for making my car shopping easy. We had really bad experience with other dealerships and also with Covert Ford Sales people first time when we visited but then when we started talking to you Dan, from Covert family, everything changed. After visiting other dealerships for same car, we thought that this car won't come in my budget but Dan made it. We were looking for fully loaded 2014 Ford C-Max Hybrid. Over chat we told Dan exactly what we looking for and he gave us the best price on Stock number we asked for and also helped us to get more incentives. Dan and Joseph you both are the easiest salesman in automobile industry I've ever dealt with, you both are friendly, sincere, honest and customer oriented. Joseph, you really made documentation and other process really easy and fast for us. I would definitely recommend my friends to Covert and especially to you guys Dan and Joseph.

James Schaffrath

Oct 10, 2014

The people at Covert are absoluteley top notch. I have dealt with a significant number of auto dealers over the years and I find the level of professionalism at Covert unmatched

Patricia Davis

Sep 27, 2014

I purchased a 2014 Ford Fusion from Christine Lewis. She was especially wonderful and helpful and made the whole experience lots of fun. I had just started looking on Friday and she found me a wonderful car/deal and I emailed her on Sunday and went to get it on Monday. I am VERY happy!

Leslye Irwin

Sep 17, 2014

My service rep, Jim, went above and beyond to keep me up to date on the progress of my repair and made sure I had transportation (courtesy shuttle) while my vehicle was in the shop.

James Overton

Sep 16, 2014

Good as always! In and out on time and question ands answer afterward!

Clark Wilson

Sep 10, 2014

As always, on time and with a smile for the agreed to price.

John Slettebo

Sep 10, 2014

Tyler did an excellent job and kept me informed of the progress of the repair and when it was finished.

Anne Yeakel

Sep 9, 2014

Made an appointment for a repair (door handle replacement). I was on time, the service department was on time, and the repair was done in less than 2 hours.

Gerald Ducharme

Sep 9, 2014

Friendly and comment. Provided ride home and later pick up.

Gloria Eckstrom

Sep 9, 2014

So far it has been excellent. Fast and friendly and as far as I can tell, the problem has been 'fixed'. Thank you

Valued Customer Sunvison Electric,Inc

Sep 9, 2014

F-250 Diesel staff was good.2nd time I have done this survey.

Bruce Markland

Sep 8, 2014

John Nay is the best service advisor in the country.

Tim

Sep 8, 2014

Covert gave me a great deal on my 2012 Superduty! There service department is awesome to work with!!!!!

Anthony Sanders

Sep 7, 2014

Gene, the service manager, and his staff were very customer friendly. I was provided a loaner car when the service extended beyond one day.

C Smith

Sep 5, 2014

only place I go! Great service! Thanks to Steve! Dotson

Camille Abbott

Sep 5, 2014

Always a pleasure doing business with Covert Ford.

Joyce Kaloustian

Sep 5, 2014

I absolutely LOVE my Fusion. I had not shopped for a car in 13 years and was not looking forward to talking to a salesman, but working was Joseph was a great and pressure-free experience.

Raymond White

Sep 5, 2014

I had to take my car in for a service recall. Linda was the service person I dealt with and she was very professional and friendly.

Sharon Hobbs

Sep 5, 2014

The staff was quick and efficient. Everything went smooth.

Truett Street

Sep 5, 2014

I have bought approx 12 vehicles from Covert Ford. I have always been taken care of. Kenny Covert and Randy Davis are the only people I talk to when it is time for a new vehicle me of my wife.Shane S.

Bruce Markland

Sep 4, 2014

John Nay does a great job in service.Always keeps my F-150 in top running condition.He deserves recognition for his fine job.

Darla Nicholson

Sep 4, 2014

Service was great. Only glitch was I was told my car was done. I checked out and my car was't there. I went back and realized I had someone else's paperwork. My car was not done yet.

Gail Totten

Sep 4, 2014

My experience was mostly good but I had difficulty getting information about whether my car was ready and ended up having to leave it at Covert overnight.

Gregory Miller

Sep 4, 2014

Scott Acker was very patient, helpful and had the knowledge of available options and how the technology worked.

Marc Neves

Sep 4, 2014

I have a couple of disappointments:1) I booked the appointment on Monday for Thursday at 2 pm. I brought the truck at NOON on Thursday and then they said wouldn't be a be able to look at it until Friday. I got a call around 4 pm Friday asking to call them back and that they would be around until 6:30 pm. I called back at 4:30 pm but did not get another call until mid-morning Monday. I travel for a living so I had to rent a car for the week so this was additional out of pocket cost for me.2) I had to explain my problems 3 times. I fully documented the issues I needed addressed in the appointment I booked but, apparently, nobody ever looked at that because when I can in, I had to run through them all again verbally with Steve. Then on Monday, Steve called me with the mechanic and I had to explain it again over the phone.

Michael Estrada

Sep 4, 2014

Let me start by saying that my Wife and I have been loyal Covert Ford customers going back to 1995. We have always had the pleasure of dealing with helpful friendly people. On this trip I dropped off my truck in the service department at 7AM. I was told by my Service Advisor, Steve Hathaway, that he would call me sometime in the morning to let me know what they found out. At roughly 1PM I called Steve and left a voicemail as I hadn't heard back. After not hearing back, I called the service department at 3pm and was put in touch with someone else who then told me to hang on as Steve was there. Steve then got on the phone and informed me that they were about to get my truck into the shop in the next few minutes and he would call me back. Then, at roughly 5PM I get a call from Steve informing me that my truck needed to have the brakes, rotors and hubs replaced and it was going to be around $630 plus tax. He told me if I gave him the go ahead they could get it done that same day and I felt really rushed to make a decision. I advised that they go ahead and get it done. I was really upset with this as I had a coupon for brakes and machined rotors for $199 and had been advised a week prior that worse case scenario it would be around $450 if the rotors had to be replaced along with the brakes. When I mentioned this to Steve he advised that whoever I spoke with must've not accounted for the hubs needing to be replaced. I ended up paying almost $670 to get the work done which was $200 more than what I had anticipated as a worse case scenario. All this said and done, my truck is riding great again so that helps ease the hit to my wallet. I know that next time I need to do a little more research myself and not let my customer loyalty be what leads me.

Molly Anderson

Sep 4, 2014

The service was great. I didn't feel pressured into anything other than what I went to the dealership for, and the service people were friendly and helpful.

Ronnie Bevers Jr.

Sep 4, 2014

Everything went well and in a timely manner. Thanks

William Andrews

Sep 4, 2014

Called as soon as y'all opened because of two flat tires and the car was picked up very quickly by the towing service. From then on, Haden at Covert kept me informed of everything going on until work was completed. Thank you for the great service.

Humberto Leandro

Sep 3, 2014

I always loved the look of the F150 but never had one. I finally decided to pull the trigger and got my first truck and although it's been last than one week as I type this review I can tell you that I LOVE it. The Ecoboost engine is something out of this world. Looking forward to many year and miles in my new toy!

Melissa Rivera

Sep 3, 2014

Travis Palu worked hard at getting me the deal I was looking for and made it happen. Excellent worker.

Jesse D

Sep 2, 2014

We continue to come back to Covert over and over again. When I or my friends need a new car or truck, I recommend covert first. We have gotten 90% of our vehicles from covert over the last 15 years. The process was easy, I've done it before many times. Not much yall can improve on really, Met with the managers and our sales person ( Jason ). Questions were answered, once we got the expedition he helped us set up our phones and nav inside the vehicle. Everything was how it should be when purchasing a new vehicle.

John Gilbert

Sep 2, 2014

awoke to find that i had a dead battery in my 2011 Ford Edge, was coming there anyway for an oil change, which was covered under my warranty, of course you were very busy but Paul made sure I was out of there on time, since i needed to pick up girls from school. Thanks Paul

Judith Neyer

Sep 2, 2014

We've bought three trucks and one Lincoln from you and you are a wonderful company to do business. Repairs, services, etc. are done promptly and courteously - you guys do an excellent job and we love you.

Rodney Randal

Sep 2, 2014

I was told that the oil change would take about 1.5-2 hours, but it was completed in just about 1 hour, so I was more than happy. Thank you!

Virgilio Roel

Sep 2, 2014

We were very pleased with the attention and service we received from Lincoln-Ford. Thanks

William Ricks

Sep 2, 2014

Steve Hathaway always takes excellent care of me and my vehicle.

Wilson Fisher

Sep 2, 2014

Pleasant experience, extremely satisfied.

Barb H

Sep 1, 2014

Since I live some distance from the dealership, I always have to wait while service is performed. This particular visit was for a recall on the power steering system in addition to regular full service for my Explorer. Letter stated this might take half a day. Ms. Linda was able to get all this accomplished in about 2 1/2 hours, for which I am extremely grateful. Mr. E.G. made my wait much more pleasant... what a delightful gentleman!

Charles Walden

Sep 1, 2014

John Nay is the best service advisor I have ever worked with.

Diane Sikkenga

Sep 1, 2014

Called regarding an oil change for Ford Cmax hybrid. Told no appointment necessary, just come in. Arrived about 5:00 p.pm. on a Tuesday and it was done about 5:30. Service rep was pleasant and helpful as it was my first visit to this dealership.

William Dollar

Sep 1, 2014

Jackie was my salesperson and, as always, she did a great job. This is the second vehicle my wife and I have purchased from Jackie and she's fantastic. She got us the vehicle we wanted at the price we wanted, and she made the process smooth and easy. And Sue in Finance was great as well, as she explained everything clearly and was very nice and helpful.

Jared Bernethy

Aug 28, 2014

Great service and very helpful to find truck I was looking for. After market service was great as well. Thx for a wonderful experience!!

Richard Gromoll

Aug 28, 2014

No problems encountered. Seems to be working fine, noise gone, etc.

William Hopson

Aug 28, 2014

You charge too much for air filters and cabin filter changes. If you lowered those prices you would get a lot more folks to buy them from you.

Gerardo Gomez

Aug 27, 2014

I got a 350 king ranch. Service was very good. And the staff is always very helpful.

Jaime Canelos

Aug 27, 2014

I purchased a 2014 Ford Fusion. The customer service superb. I will highly recommend this dealership to family and friends.

Michael Byrd

Aug 27, 2014

Had a Tuesday morning service appointment (2004 F-150) for 7:00am and the truck was not even looked at until after lunch. Was very disappointed that everytime something was fixed something else was found and parts had to be ordered. Overall didn't get truck back until late Thursday evening -- mainly due to not having parts in stock. Overall work was excellent, but the long delay due to ordering parts and finding something else wrong after fixing another issue contributed to my frustration.

Scott

Aug 27, 2014

Great service. Was able to get a rental and pick up my car by the end of the day.

William Shoemaker

Aug 27, 2014

I always get top notch care at Covert Ford Service.

Austinscout

Aug 26, 2014

My drivers side door handle broke. Made an appointment through John Nay to have it repaired. The repair was completed in only an hour and a half. Many thanks!

Bruce Markland

Aug 26, 2014

John Nay is a great service writer and should get a huge raise and a company jet.

George Bohn

Aug 26, 2014

Your staff is always friendly and helpful. I never get the feeling of being neglected. Great job! Thanks!!

Gregory Spencer

Aug 26, 2014

Great service, in and out in a couple hours and very good communication. Thanks Covert Ford!

Harold Nelson

Aug 26, 2014

Your inventory system was a mess, showing 2 cars that I wanted as available. But when we got further along in the paperwork, we found out that they had already been sold. Luckily, Travis Palu, my salesman, went way beyond what he had to do and found me the car I was looking for in Abilene. He worked very hard and organized a dealer trade so I was able to drive off with my new Ford the next day.

James Larsen

Aug 26, 2014

Service advisor was very good.

James Ratcliff

Aug 26, 2014

The service rep was very friendly, efficient, and helpful. I was in and back out on a Saturday morning in no time at all. JOB WELL DONE!!THANKS - JIM RATCLIFF

Leroy Kluth

Aug 26, 2014

Only complaint is the lot is so packed with vehicles it is hard to find your way to service and parts. You need a bigger location, or build a parking garage to hold you new car inventory.

Mauricio Gamboa

Aug 26, 2014

Staff was very helpful. Service was done promptly. However, Ford is not doing anything about the problems with the throttle body - that is disappointing.

Richard Godinez

Aug 26, 2014

I purchased a 2014 Ford focus. The process was the quickest I have experienced and no pressure sales. Wonderful experience!!

Shanna Auten

Aug 26, 2014

I appreciate how quickly and professionally they get the job done!

Shaun Barker

Aug 26, 2014

The most recent visit was for service - we really appreciate the flexibility in getting our car serviced and inspected while we were out of town and leaving it in a place we could pick it while the service department was closed. It was very helpful and important for us to have the car on Monday for our daughter to drive on the first day of school. Thank you!

BC Gregory

Aug 25, 2014

I was looking for a used truck and going through all my options in the Austin area. I meet many salesmen who wanted to sell me something they had not what I wanted. Then I ran into Mitch Larkin at Covert Ford. He helped me find the truck I wanted. He followed it up with fantastic service getting me the deal I wanted and completing the entire transaction. It was a very pleasant experience. He even got my John Deere hat back to me that I had left in my old truck. Two thumbs up for Mitch!

Joseph Ryan

Aug 25, 2014

I wanted to provide you with some feedback regarding experience. I hope this is a one off as John Nay always does an outstanding job for me. However, Ive given this some thought and I am trying to understand the disconnect; History, I made an appointment with John on Monday, 8/18 for a Wednesday, 8/20 7:00 AM drop off to have the oil changed and the normal car inspection. Everything went as planned, dropped the car off. Here where things go down hill IMHO. My understanding is this should be completed in the morning. I had to call around 2 to find out what the status of my car is as I would of expected a call by now. John informed me it was on the rack being serviced. Also, I mention this because I needed transportation to pick my car up. At this point I felt it should have been ready to go. Also, in the past, someone had to put you on the list by 3:30. John and I traded several phone calls and by the time the car was ready I was not in a position to leave. So we agreed to have a pickup later. The end result was a driver finally showed at my house at 6:17 PM. Now I had to deal with the crazy traffic and a wasted evening of getting the car back. Also, John and I had to take care of all the paperwork over the phone. Bottom line you dont expect to pick up your car almost 12 hours after you dropped it off for a simple Oil Change. By the time I returned with the car after fighting the traffic I was not in a good mood Sincerely, Joe Ryan

Travis Klein

Aug 25, 2014

Was promptly waited on and was then was proactively introduced to vehicle (Ford Focus ST) when purchased.

Ronald Butler

Aug 24, 2014

Purchased f250 power stroke diesel am very pleased Everyone at covert ford was very helpful

Bruce Markland

Aug 23, 2014

John Nay at Covert Ford demonstrates knowledge,professionalism, and courtesy to his customers. He takes care of all my service needs for my F-150. It is always a pleasure dealing with him and I will send all my friends and family to him. His unsurpassed service should be acknowleged by his employer. Perhaps a substantial pay raise or company jet for John who is more just than a service writer, he is also a friend, would be a fitting reward for his exemplary service.

Dave Scott

Aug 23, 2014

Purchased f150 supercrew 4x4 from Travis. Very happy with my experience. Would definitely recommend Travis and Covert Ford. Great price (best in town by $1000 and I spoke with every Ford dealership in Austin and Round Rock), great service, awesome truck. Thanks Covert!

Granville Ott

Aug 23, 2014

13 escape had perfect service including recall workGranville Ott

Brian

Aug 22, 2014

Everything worked fine, scheduling, actions taken, car return was prompt.... all good. Thanks...

Cindy Coleman

Aug 22, 2014

The time spent getting the oil change was minimal which is always very important to me!

Claud Kissmann

Aug 22, 2014

Was glade service technician noted that there is small oil leak but it was not critical at present. Could not locate but cautioned to check oil regularly and watch for oil spots under where car is parked.

Daniel Arredondo

Aug 22, 2014

When my new SUV was delivered, James, my salesman informed me that they found a couple of dents on the body. James informed me that they would be fixed at no charge and a loaner car would be provided. This is great service. Also, I asked for a booklet on my new 2015 SUV. James did not forget. He got me a copy. Thank you.

David Pegues

Aug 22, 2014

Everything got done in a fine manner.

David Sorensen

Aug 22, 2014

We bought a 2011 Ford Edge and a 2008 Ford Ranger. The service was excellent and the staff was very helpful and courteous. We feel we paid a very fair price for the 2 vehicles. This was our second purchase from Covert. I am sure it will not be the last one.

Karen Tepera

Aug 22, 2014

had an appointment with a salesman who didn't show up. after waiting 20 minutes, I requested someone else. i was there for about 6 hours, getting the purchasing paperwork done, returning my previous lease and getting the new car detailed. after choosing the car and submitting the paperwork, I would have preferred the option to have come back later when it was all ready, rather than sitting around waiting.

M. H.

Aug 22, 2014

Bert was great to work with! He spent time learning about our needs, showed us the vehicles we were interested in, and made us an offer we couldn't refuse. My husband loves the new truck (F-150 Lariat), and we plan on buying our next vehicle with Bert too. Thanks for the great experience! (I wish we could have worked with a different finance representative for signing papers. The person we worked with was condescending and made it seem like we were making the wrong decisions. In the future, we will be requesting someone else to close out paperwork.)

Maurice Wilson

Aug 22, 2014

Timley and well done

Michael Luedtke

Aug 22, 2014

Ms. Yates was very helpful. The only issue was the vehicle was clean to a point besides the special we found. We got home and was showing the car off when we found ants in the gas tank area.

April Pena

Aug 21, 2014

Infiniti g35I needed a new battery and they helped me immediately with no problems. A gentleman in the service department gave us a card and If I had his name id share. Very helpful and caring. We even had our puppy with us and he offered us to bring our puppy in due to it being hot. I truly appreciated everything they did. Thanks

Cheri Smith

Aug 21, 2014

One of the best experiences I've had with Ford. I've owned Fords for the past 15 or 20 years and even completed a college report on the "Big 3". I have been very proud that Ford has remained the only American car company to stay on it's feet without a bailout. The service centers I have used across the country have been outstanding. Some better than others but this manager really stood out. Because of my experience, my boyfriend is going to buy a Ford.I'm retired Navy and a proud American. Thanks Ford!!!1

Dana Lewis

Aug 21, 2014

So easy to do business with! Got me what I needed for my trade to get me in the vehicle I wanted! And delivered it right to my door since I live so far away. Excellent service!

Darren Pellecchia

Aug 21, 2014

Great work. No problems. Keep it up.

Eugene Tenpas

Aug 21, 2014

I like that I can take my truck in for a routine oil change and tire rotation without an appointment. Service was fairly quick.

Jeffery Seider

Aug 21, 2014

Car appeared unwashed when I picked it up but valet took it back and ran it through wash for me. As for loaner, in all of the times that I have put my MKX in for service I have never been given a Lincoln to drive. The agent always says they don't have any so he offered me a choice between a Chevy and a Dodge. Of course I chose the Chevy.

Mostafa Pirnia

Aug 21, 2014

To tell the truth, The car could be fixed in first time and not to waist three weeks of my timeand about $600 extra cost including towing.At the end the final work seems right I need to drive it for a while.

Valued Customer Burt-Watts Industries, Inc.

Aug 21, 2014

As always, awesome experience from start to finish. With Wendell on your team, you can't go wrong. Joe, who delivered our new truck to us, was the utmost professional and is now another friend of the BWI family. We love COVERT FORD!

William Wolf

Aug 21, 2014

Great service, expecially the person handling my car.

James Young

Aug 20, 2014

everything was great

Jennie Stafford

Aug 20, 2014

Thanks for the quick and great service

Jerry Laporte

Aug 20, 2014

Brought my F-150 pickup in for 60K check-up. On previous check-ups I have waited to have it done, and it did not take long. This time I was told it would take much longer to do the check-up. He was right, it did take much longer, but since I was not aware, I had not been dropped off and I work in central Austin. So I waited for it. Next time I will drop it off and have a ride to and from work.

Lee Ann Cowley

Aug 20, 2014

I am assuming the higher the number indicates the more favorable the rating. The service repair performed exceeded my expectations. The staff was very helpful and professional. The repair fixed the noise and improved the steering operation. Job well done

Suzette Bertucci

Aug 20, 2014

John Nay was very knowledgeable & helpful.

Valerie Shepherd

Aug 20, 2014

John Nay has been my service rep for several years now and I know I can count on him to take care of whatever is needed and in as timely a manner as possible. I know that the problem will be diagnosed correctly and the repairs made . Communication is very important to me and I appreciate being kept up to date .

Josh Shepherd

Aug 19, 2014

I'm not annoyed or worried about the actual work that was done on my car. My family has been buying cars and having them serviced at Covert for over 30 years. We all drive Fords. However, the service that I experienced was sub-par and felt uncustomary to what I've experienced in the past. The complete lack of communication and overall indifference to my car, was unexpected. I understand that the Service Rep doesn't care that I spent nearly $2,000 at your dealership, but at least try to fake it.

Phillip Adams

Aug 19, 2014

John Nay did a fantastic job with my service visit, as usual. I was in and out with no fuss.

Robb Misso

Aug 19, 2014

The service team did an excellent job. The service area could use a better place for customers to wait for their cars during service.

Rs

Aug 19, 2014

Dealship space for parking and service is cramped.

Scott S

Aug 19, 2014

Bert Sheppard, Kenny Covert, Gene Webb, Joe Prien, Jeff Whitaker, Randy Davis, and Michelle Harvey are the people I dealt with and great assets to Covert's success.

Scott Wilson

Aug 19, 2014

As always, your Service Department always performs at the top of their game. Thank you.

Stephen Goggin

Aug 19, 2014

Dave Kahler was so very helpful. He worked with the claims department from Firestone in Hutto that ruined my truck and replaced the engine. They repgrogrammed the computer and even tested all the sensors and made sure everything was 100% before giving it back to us.Thanks Dave!

Tobi White

Aug 19, 2014

Covert Ford has always helped me find the exact car that fits my needs. The Sales Managers always make a point to welcome me and the sales staff is fabulous! I love these people!

Jeff

Aug 12, 2014

Covert Ford called me this a.m. with a quote for $1100 telling me that my Fuel Pump Drive Module was bad, and that they had bypassed the FPDM, and the fuel pump was also bad. After confirming several times that they had tested the fuel pump on it's own, and some advice from a friend, I decided that I should have it towed and attempt replacing the module on my own anyway. Guess what... the truck is now running great for an $85 tow and $60 part. I went back to ask for my $120 diagnostic fee back, and the service manager didn't even bat an eye. That makes me think that he knew they were being shady and got caught!

Disappointed Loyal Customer

Jul 28, 2014

I have been a loyal ford customer for the past 12 years and have purchased my last 7 vehicles from Ford due to the great dependability of my vehicles purchased as well as the wonderful customer service. But to my surprise, on July 25, 2014, I was at the receiving end of some very poor service at the Covert Ford dealership. When I arrived at the dealership I asked for the salesperson Mrs. Lewis that I had been in contact with via e-mail and was told she was busy and I was directed to work with Mr. Macintosh. His demeanor was such that he seemed disinterested in working with me and only doing it so I wasn't sitting around. We walked outside to the vehicle I was interested in but it was blocked in and unable to be moved for a test drive. Mr. Macintosh insisted that he would get a few cars moved around so I could test drive the car I was interested in even thought I told him it was quite all right. I was asked to wait at the vehicle in the 100 degree Texas heat while he made arrangements. 10 minutes passed without any update so I choose to return to the building and look for Mr. Macintosh where I found him at his desk helping another costumer. When he saw me walking up he quickly got up to greet me and asked what I would like to do next and I suggested we look into the trade in value for my vehicle. At this point he asked me to wait until Mrs. Lewis' desk opened up and it would be about 5 minutes. I waited for about 20 minutes without being tended to or addressed before I had enough and left. I was appalled at such behavior and I hope you look into the matter, and make sure such an incident is not repeated. Your company has been known to provide excellent customer services, and such events tarnish the company reputation.

Sam

Jul 25, 2014

Our service writer, John Nay, did an excellent job. We were kept informed throughout the entire process. As it turned out, we needed a new Home Link Visor. The part was located at another dealership. Covert made the trip to pick it up and it was installed, all in the same day, saving us a second trip. It was an efficient effort on Covert's part and their diligence is appreciated. I also enjoyed the coffee and pop corn!

Mark

Jul 15, 2014

work was performed timely and professionally. Service was friendly and professional.

Rachel

Jul 13, 2014

I like how they work on your car quickly. I thought that Steve Hathaway did a great job in helping me. I think that Covert Service is excellent.

Angela

Jul 12, 2014

Service department Mr. Gene Webb is very professional. Also Steve who works in the service department. They made sure my vehicle was repaired to the excellence. And my vehicle was repaired in a very short time. Thank you for all the great work.

Justin

Jul 11, 2014

Dan Covert did a no hassle deal from the time we got there until the time we left. Extremely satisfied, when it comes time to purchase my suburban will be calling him again, for sure.

Larry

Jul 11, 2014

I was able to call and find out you weren't too busy. Ran over, dropped off my car, walked next door for lunch and it was ready shortly after my return.

Matthew

Jul 11, 2014

very knowledgeable and helpful. Multiple people asked me if I was being helped and introduced themselves making it a very personable experience.

Robert

Jul 11, 2014

John Nay, the Service Advisor, is knowledgeable and detail oriented when writing the repair request. He is honest about the timeframe in which the work can be accomplished which I appreciate.

Christopher

Jul 9, 2014

Jose Mackintosh was the best salesman I have ever dealt with. He was very helpful without being pushy, and made me feel at ease. Everyone at Covert was polite and pleasant.

Thomas

Jul 9, 2014

I liked the fact that it was a very pleasant experience.I am hearing impaired and everything was done with email.This was the 2nd most pleasant dealing I've had.The first was buying my 2003 Ford Mustang GT from Covert Ford.I was a little surprised my vehicle only had a 1/2 tank of fuel.I was told it would be full.....

William

Jul 9, 2014

Service tech. was very polite and proffesional. He informed me of the cause for the 4 day delay with me repair.

Kendra

Jul 6, 2014

Bert was able to help us via email determine that it was a reasonable time to trade in, and he made my first time buying a car fairly easy. I also like that I am owed a detailing of my car, which I will claim as soon as my schedule permits.

Steven

Jul 6, 2014

This transaction was primarily accomplished via email and phone which served me well as I was out of town on business. The questions I asked were answered promptly by Ilan.

Karen

Jul 4, 2014

Steve is always wonderful. Only bum deal is that I arrived about 1230pm. I got off work early. I don't plan on traveling for July 4. Just needed an oil change. I know I needed an air filter change and a cabin filter change. Only bum deal is they were out of the cabin filter so I have to wait until more comes in. I did call Steve a day or two ahead of time to let him know I was coming and what I was needing. I did ask when they were going to get another shipment in. I might drop by on the way into work one day. I am certain steve will accoomodate

John

Jul 3, 2014

I was blown away by the level of attention we received. The dealership took great care of us! They were extremely responsive and very professional. They gave us unbeatable deals and terrific service.

Scott

Jul 3, 2014

Awesome service , quick and easy.seemed like everyone was on the same page.. My wife and I was important to them. Again awesome.....

Barbara

Jul 2, 2014

Liked the "no hassle" of the way business was conducted. I came in for a vehicle that was on the internet and you actually had the vehicle for the advertised internet price and I bought it.

Betty

Jul 2, 2014

I appreciated Dan Covert taking such personal effort in answering all my questions and getting back to me with quick answers. Even though I am out of town, he made the transaction so easy as he worked with my son. Everything was practically done for me when I arrive on the day of the sale. Everyone at the dealership made it a very pleasant experience. I love my Mustang!!

John

Jul 2, 2014

I liked EVERYTHING about my experience with Covert!!! And believe me, I have NEVER had this type of experience with a dealership before. Dan treated me like royalty and worked diligently to find THE vehicle that we wanted, Kenny was great, Paul whisked me through the leasing process, and the rest of the Covert team did a GREAT job as well. Well done y'all. Keep it up and I'll be doing business with you for a long time to come.

Keith

Jul 1, 2014

Jacky was very helpful during the entire process. She didn't push on me to get a sale done, and that was a key factor with me going with Covert. She made this purchase much more pleasurable than any other dealer that I have worked with in the past.

Bernhard

Jun 30, 2014

I went to see about a part for my new Ford. Linda Odom, checked if the part was available. She advised me that she had to order the part and that she would call me when it came in. After she called I went back to the dealer stopped at her station and immediately she went to get the part and had someone install if for me while I waited in my car. What better service could anyone expect.

Adrian

Jun 29, 2014

I have been a loyal Covert Ford customer since I purchased my new F-250 back in Feb 2001. The service here is like no other and the continuos stride to make the customer happy is top priority. During my oil change, Hayden noticed me that I had an unrepairable tire with a nail on my 2009 F-150. As soon as I returned home, I called my warranty service about the tire that I purchased when I bought my truck and received a claim number. I called back Hayden to follow up with the tire and gave him the claim and phone number to the warranty service provider. I was pleasantly surprised that Hayden followed up quickly with contacting the warranty company and setting up my tire replacement with no issues and no problems! He also communicated with Tyler about my situation so that I could come in Saturday morning to get it fixed since he was not going to be there. My wife, newborn baby and I arrived and had the tire replaced with excellent customer service within a reasonable amount of time. Thank you for your commitment to the highest customer service and please recognize Hayden and Tyler for going above and beyond. My loyalty to the service at Covert will continue after my experiences I have had the past 14 years.

MusicMan

Jun 27, 2014

Service department was quick, knowledgeable and polite. They actually 'listen' to your needs and description of items needing repair or correction. TYLER, my service writer IS excellent. My hat is off to him as I can imagine his job is not easy! Doug..............

Robert

Jun 26, 2014

Service was prompt, service advisor and the folks at the service desk were all very helpful and courteous. I also like the fact that you have an area for customers with who want to sick at a desk and be able to work.

Luis

Jun 25, 2014

Jackie, the seller went all her way to give us a good deal. she is very nice. We also got a good price for our new car.

David

Jun 24, 2014

We were treated very well. Everything was explained properly and we left feeling well cared for. Our salesman was extremely helpful throughout our visit.

Leland

Jun 24, 2014

Our salesman, Mike Moseley,was great. We were out of town buyers and he worked out the details of our purchase and trade in before we drove to Austin to finalize the purchase.

Matthew

Jun 23, 2014

The staff was very friendly, the shuttle was helpful, and (Mark P.) the service rep that I dealt with was very professional. We had a few "hiccups" (due to scheduling) with the service department actually getting to my truck, but Mark was very apologetic, helpful, and did his best to accomodate. I will continue to do service with Covert in the future.

Wallace

Jun 21, 2014

Friendly, reliable, professional and finished my car in a timely manner. In essence, an enjoyable experience once again when dealing with the service department. My advisor, Steve, walked me thru the steps of what needed to be done and the costs. No hidden agendas or fees. I honestly would recommend this service department to ANY buyer of ANY vehicle. That is something you do not see in todays world, real customer service.

Vera

Jun 20, 2014

Always courteous, the advisor always keep you informed of progress and if additional work needs to be done will come into the waiting area and will discuss any situation with you personally.

Camille

Jun 19, 2014

Purchase was very easy and all involved went out of their way to make sure I was happy. Always a pleasure to do business with Covert Ford

Kenneth

Jun 19, 2014

Great sales person, very knowledgeable, and did a lot of the leg work to get the numbers to not only line up with expectations, but also do better than the expectations.

Chester

Jun 18, 2014

The sales person was polite, informative and helped with everything I needed. Scott Acker took very good care of me. He got me the vehicle I need at a fair price and helped me in every way.Thanks,

Jeffrey

Jun 18, 2014

Tyler Garrett took great care of me. I told him I was leaving town and he got my vehicle in that day and back out by the end of the day. Great service!!!

Patricia

Jun 18, 2014

Have purchased my last three vehicles from Covert Ford. Each experience was very customer- and service-focused and pleasant. Great selection of vehicles, sales people who want to please and offer a fair deal. Stephanie was "on it" from start to finish with this transaction. Very pleased.

Jaqueline

Jun 17, 2014

I originally called at 11pm on a Saturday night to leave message with questions reguarding 2015 f350 diesel dually.. to my surprise randy davis my salesman answered the phone on his personal time and answered all my questions... excellent salesman!! I purchased truck 1600 miles away and EVERY single call and text while lining up deal randy was on top of! in a very timely manner! excellent service and another great ford product on the road.. thanks covert ford

John

Jun 17, 2014

I don't like to spend a lot of time buying a car. Scott made the process simple and we closed the deal. Very easy process. Will be back in 3 years.

Lanelle

Jun 15, 2014

Linda was very helpful. Quick service. Got my car ready by noon same day so I could pick up on my lunch hour. Linda very personable and knowledgable.

Zhangzhang

Jun 6, 2014

Driving pass by Covert Dealership a few times, We came for some test drives of Ford Escape. Ilan was our sales person. He showed us an escape with our needs and that was the only car in the dealership. We really liked it so we decided to buy. Our baby was a little fuzzy but Ilan was very patient and the buying process was easy and smooth. We were happy to come here for our first new car!

Mark

Jun 1, 2014

The experience we had was hassel free. We did our credit app online and conversed with or sales rep by phone for 2 weeks. One we were some to make it to the dealership we were in and out within 1.5 hours. This was by far the quickest purchase we've had.

author

May 31, 2014

they assured me they could order the truck I wanted and after almost two weeks I checked up on it only to find out that they were not able to order the truck after all. they never bothered to call or email me and let me know. after I started searching vehicles again I found they actually had one listed on their lot for a great price but it turns out they just like to list vehicles for dealer invoice and then when you contact them they claim it was accidental and try to charge 7k more than what they list it for. This seems to be their shady sales tactics. UNTRUSTWORHTY DEALER!! Go Elsewhere!

Kenneth

May 30, 2014

Dan provided us with exceptional service. He was very prompt with returning our calls and texts and was very willing to work with us to find our perfect family car.

Frank

May 29, 2014

The recall service was prompt and my car was ready before I expected it. the free rent car was perfect.

Michael

May 29, 2014

Mike Moseley was an extremely informed and hard working salesman. He took the time to make sure we knew all the options and found the perfect truck for us.

Troy

May 29, 2014

Covert Ford publishes the true internet price for a vehicle. Since this is an extremely competitive price it makes "no haggle" shopping a reality. Also the cook out on Memorial Day despite the major thunder storm showed flexibility and resolve

Peter

May 27, 2014

Our sales person Mike Moseley was very Knowledgeable, took his time with us and didn't try and rush us into the sale.

Erwin

May 23, 2014

We knew the price of the car from the beginning. We appreciated the fair price with no haggling. Everyone was very helpful through out the process.

Janetha

May 23, 2014

I just love Adam. He is always smiling and takes care of my vehicle and he listen's when I am talking and telling him what I need. Always communicates with me when extra work is needed.

Michael

May 23, 2014

Looked online, called Dan Covert (Austin, Texas), got a great price. Got a "decent" trade in value, but should of come up another $500. I'm driving a loaner right now due to some issues with the new Focus. They are making up for this however. I'm happy with the purchase.

Jewel

May 21, 2014

The entire process was quick and easy. The staff was friendly and thorough. Communication was proactive and addressed questions before they could be asked.

Justin

May 21, 2014

Jacqueline Yates who was the sales associate I worked with made the entire car buying experience fast and smooth. She was very knowledgeable, friendly and was easily one of the best sales people I've had the pleasure of working with. The entire staff really was excellent and I couldn't be happier. Keep up the great work!

Jane

May 20, 2014

I have been a faithful client of Covert for many years. I knowI will have good care and service mainly because of John Nay. He is professional and thorough and willing to explain things to me.

Larry

May 19, 2014

Ease of purchasing vehicle..as i am an out of town customer.Also, Salesman was extremely helpful and willing to go the extra mile to help me in purchasing vehicle.

Patricio

May 18, 2014

I scheduled an appointment for 7:00 am Friday morning and had I known that my vehicle would not even get looked at until Monday, I would have brought it in then instead and had my car for the weekend.

Shawn

May 18, 2014

My sales man was awesome. I was buying my car at another dealership but called covert to compare. His professionalism, prompt contact, and listening skills made me buy at covert. He showed me exactly what I wanted and more! I got the perfect car, 1.9% interest and I drove away in hours. My experience was due to my salesman defiantly will buy from him and covert again!

David

May 17, 2014

I always get fast, convenient service. I come on my lunch hour and am able to get back to work quickly. The service staff is very professional and recommend only the service I need for my vehicle.

Jeff

May 17, 2014

you took my truck in on friday and it was fixed and i was able to pick it up that day j c called me back as soon as it was fixed he did a great job in letting me know what was going on the whole time

Matt

May 17, 2014

We bought a Lincoln MKZ with Christine this past fall and now the truck . She represents your dealership in the best way possible

Edwin

May 16, 2014

When I pulled up in the service lane it was less than a minute until I was speaking to my advisor. A quick review of my request, a computer review of last services and I was in the waiting area with a cup of coffee and working on my computer.

Felix

May 14, 2014

Travis did an excellent job at getting the job done and it was not an easy one with my life style

William

May 10, 2014

I recently purchased my 4th new F-350 from Covert Ford. I continue to get the best service, sales, and support from everyone at Covert Ford. Kenny and his entire team are with out a doubt running the best new car operation that I have ever experienced.

Gerry

May 9, 2014

Late pm drop in for an oil and filter change without notice and everyone was most accommodating Checked my transmission and quoted price for future work . Like being treated that way.

Kelli

May 9, 2014

Friendliness of my service rep and other staff; timeliness of work; helpfulness in explaining the issue so I can easily correct it in the future.

Don

May 7, 2014

Steve on the service bay is very helpful and not pushy. I always get fixed what I come in for and not being pushed into other repairs that I don't want at the time.

Susan

May 4, 2014

My service associate was very courteous and tentative to my needs. The service manager handled an issue I had quickly and to my satisfaction

Lawrence

May 3, 2014

Stefanie Bailey sold me 2 cars in 2 weeks. She really focuses on what I was looking for and helped me find what I need.

Charles

Apr 30, 2014

They were able to find the right vehicle for me. An excellent price with discounts from Ford. They did an approved loan thru my credit union with a low interest rate. I was able to test drive various levels of the vehicle I bought. Helped me make my decision plus the vehicle I bought I couldn't be happier with. I am truly enjoying my Ford Escape SE.

Dan

Apr 30, 2014

From Laurie: Linda was terrific: caring, knowledgeable, thorough, and great follow-up. The job was done earlier than expected. The Hertz car and service were satisfactory, but I missed my Escape -- glad to have it back and safe!

Kathleen

Apr 30, 2014

Always like working with John Nay in service. Prompt and accurately described issues and solutions. His price quote are right on. The courtesy shuttle is great!

William

Apr 30, 2014

I worked out a good bit online before I went into the dealership so once I arrived there, it was actually easy to get it all done. I was in and out of the dealership within 1.5 hours....great experience.

Douglas

Apr 29, 2014

I was able to arrive without an appointment, and even though there were many other people waiting for service, I didn't wait any more than 5 minutes before a service professional reached me and asked what I needed. I was very impressed.

Richard

Apr 29, 2014

Our sales rep Trevor Ayer was extremely personable. He answered every question we had. If he didn't know the answer he found out for us very quickly.

Clinton

Apr 24, 2014

Competitive internet pricing was best in Central Texas. Great selection to choose from. Quick turnaround on installation of additional options. Personal delivery to home/work.

Beverly

Apr 22, 2014

Service consultant was very thorough. Customer waiting lounge had WiFi so I was able to work while waiting for vehicle to be serviced.

Brandon

Apr 22, 2014

The consultant, Trevor, who helped me out was very good, very knowledgeable and I would not only recommend Covert Ford but would recommend dealing with Trevor, I got what I wanted, loved the insurance policy and loved that if I wanted custom work, I can go back anytime. Trevor made me feel very comfortable and made me feel realxed to know I was making the right purchase

David

Apr 22, 2014

The price and quality of the service. The interaction with Linda, my service advisor and Manual, the shuttle driver. The service manager Gene, sticking with the price I had been quoted.

CSnowgirl82

Apr 20, 2014

I just bought a used car from Covert Ford. I had not stepped foot in a car dealership since the purchase of my last car 7 years ago and I was pretty nervous. My salesman, Jay Hall made the experience easy and comfortable. I would definitely buy another car from Covert!

Thomas

Apr 19, 2014

It is never any kind of hassle at covert. It is always right in and right out and they always keep you informed of what's going on at all times.

Christian

Apr 18, 2014

Scott Acker is a very knowledgeable sales person and was always available too answer my questions. he kept me regularly posted about the process of the order of my car.It is very nice to work with him

Gregory

Apr 16, 2014

Easy. Told Ben what I wanted and he found the exact vehicle. Made me a good deal and that was it. Done.

J.Brick

Apr 15, 2014

Wayne Andrews assisted me and he was very friendly. Next time I schedule a visit I will most likely ask for his assistance.

Walter

Apr 14, 2014

It was quick, thorough and friendly personnel at every level. Like the fact that I can wait for "The Works" to be completed and it rarely takes more than an hour.

Joshua

Apr 12, 2014

Dan Covert was our sales rep and he was great and very helpful. We were treated with respect and was one of the best new car experience I've ever had

Kimberly

Apr 10, 2014

Jackie Yates was our sales rep, she was kind, friendly, professional and did a great job finding me the car I wanted and got the most for my trade. She was amazing and did it so quickly!

Benjamin

Apr 9, 2014

The staff was flexible to my slightly late arrival, I was in and out in less than an hour, and the cost was exactly what I expected. I was informed that my rear tires are at 5/32 and will need replacement before too long, but I was not given a hard sell on the tires or anything else. Much appreciated for a Monday morning.

Bill

Apr 9, 2014

Problem with my truck was taken care of in a very timely manner. Adam Miller kept me updated on progress of my repair.

Leonardo

Apr 9, 2014

My experience was great. I specially appreciate the free wi-fi in the waiting room. It allowed me to work while waiting for my truck to be serviced. Also, Linda was super helpful in accommodating a time change on my original appointment.

Samuel

Apr 9, 2014

Have always liked working with the service personnel (currently John Nay). They are very knowledgeable and get the job done.

Trophywife0903

Apr 9, 2014

If you are looking to purchase a vehicle in the Lincoln family of cars look, no further than Covert Lincoln. I knew I wanted the MKX after driving my MKZ for the past 4 years. The Shoemaker family and the Covert family have done business together for many years. All our vehicles were purchased at a Covert family dealership. You can trust the Covert name to be fair and honest. Customer satisfaction comes first at a Covert dealership. My sales person, Jay Hall, worked on my deal until he was able to provide me with the MKX I wanted at the price I wanted to pay and gave me the exact blue book value of my 4 year old MKZ. . Shopping for a new car was never so easy before. I entered the Covert Lincoln website, I selected my MKX and applied for my credit. In 10 minutes I had my car selected and my credit approved. I took my pre-approval to the dealership and drove away in my brand new Lincoln MKX. It was that simple. Go see Jay at Covert Lincoln- you will be glad you did. This experience could not have been any better. Go get a Lincoln from Covert and Jay you will be happy I promise!

Bill F.

Apr 4, 2014

We were greeted immediately and our sales staff, including Jay Hall treated us respectfully and was willing to meet our needs. The purchase was quick and painless!

Matthew

Apr 4, 2014

Great price on a great truck! Ben was very helpful and helped me find the truck I was looking for. I didn't feel pressured.

Marjorie

Apr 3, 2014

Our sales person, Mike Moseley, was a delightful guy and worked very hard to make our experience pleasant. Also, our experience with Susa Larkin was amazingly pain free. Overall, I have never had an experience as nice as this one at any other auto dealership.

Joel

Apr 1, 2014

Negotiation was done over email, I can't stand the back & forth that is typically done at the dealership, so this was a great experience for me. The deal given to me at the dealership was not just as promised, but even a tad bit better. A really feel like this purchase was a win for me!

John

Apr 1, 2014

We initiated our car search on the internet and found your site useful and easy to use. Christine Lewis was the most knowledgeable and friendly car salesperson I have ever dealt with. She really took the time to explain everything and answer my MANY questions. She answered all emails very promptly and even went out and took pictures of the exact car to email to me. We plan to buy a second car later this year, and when we do, we will be back at Covert asking for Christine! This was the least stressful car buying experience we have ever had.

Laura

Mar 31, 2014

Prompt service on arrival, refreshments available (water & coffee) for a 7:00 am Saturday service visit and efficient service in completing the task (the "works) for my vehicle.Great job by all involved.

Bob

Mar 30, 2014

always strong service, which is why I come here. I used to be a Leif-Johnson customer, but am now a Covert customer. Big difference.

JohnR

Mar 30, 2014

Bought a car from Ben Johns, best salesman Ive ever worked with!

Kay

Mar 30, 2014

I needed questions answered and Ben Johns helped me a great deal. Thank you, Ben!

Diana

Mar 28, 2014

Kind and knowledgeable service adviser - Wayne Andrews. Prompt and efficient service. Friendly people all around! I always know I'll be well taken care of and I trust the service I receive.

Larry

Mar 28, 2014

I was stuck on the side of the road when my car stalled. Theyquickly sent a tow truck to pick up the car. The analysis of theissue was done in a timely manner, and so was the repairs.

Timothy

Mar 28, 2014

Sales persons were flexible and worked to meet all of the requirements I needed with the options I wanted. They also worked to get me some of the options I wanted that were not already on the truck I purchased great prices. Also, I had already acquired my financing through my credit union and thought I had a great interest rate. The finance guy was able to beat my CU deal. I alos thought the entire process went pretty quick. In the past, I've spent what seems all day at dealerships. I came in at lunch and test drove some trucks, then after a few texts in the afternoon, I stopped by after work and drive my new truck home in a short time. Thanks to Jackie and Trevor for taking care of me!

Jesus

Mar 27, 2014

The work that I needed to be done on my van was done in a timely manner. Mr. John Nay, my service advisor, was very helpful and listened to my needs for the work needed to be done on my van.

Martin

Mar 27, 2014

I used my owner rewards so my service was free. Great program.Just wish when I get notice's about it your web site was easier to get around in.

Ernest

Mar 26, 2014

Jose and the entire Covert Team provided superb customer service. This was the second vehicle I purchased from Covert. Jose and Chris answered all my question and gave me good information. I never felt pressured to buy.

Vincent

Mar 26, 2014

I am a long time Covert customer and working with Paul since Joe Vagara left has convinced me to continue the relationship. Great follow through and keeping me informed of my needs separates you form most of your competition.

Jeff

Mar 24, 2014

Dan was an interesting character that was determined to find the truck I wanted anywhere in the state of Texas

Charles

Mar 22, 2014

John Nay, is very knowledgable and let's me know what is occurring with my car. John had to leave for a family emergency and he introduced and turned me over to Tyler Garrett. Tyler also did a great job.

Joy

Mar 22, 2014

The pricing was great. The salesman was very courteous and knowledgeable. Everything was handled in a timely manner. I was impressed by the large inventory.

Richard

Mar 22, 2014

Howdy & Good Day, Adam Miller, 1st he recognized me, made me feel very comfortable and he is professional. the personal consistent contact, to me, goes a long way and he did a great job. Thank you & God Bless all y'all

John

Mar 21, 2014

Jose Luis is an outstanding salesperson. He listened to what we were looking for and worked to fill our needs.

Mary

Mar 18, 2014

Tyler was very polite, efficient, and pleasant to work with!I appreciated his expertise and having a washed car when we picked it up!

Sloan

Mar 17, 2014

Dan Covert did an exceptional job and gave great customer service. I'll be a Covert customer for years to come. Will definitely recommend to friends and family.

James

Mar 15, 2014

Tyler and Victor were great and searched until air leaking from window was found. Really appreciated their time and effort

Paul

Mar 15, 2014

The service tech was courteous and presented me with a written response to my request for cost on a particular item. The service I had on my F150 was timely and complete. I need a cost estimate on another item before stating whether i would have it done or not. The service tech, J.T. Ferry, provided a written cost to my inquiry and I had it fixed. I liked that he provided a written cost estimate before I made the decision. There were no hidden or higher costs than were presented to me.

Wallace

Mar 15, 2014

I always take my car in to Steve in the service department. He is very courteous, professional, knowledgeable, and always keeps me informed when and what was done to my car. It is the reason I keep coming back to Covert, Seriously!

Jeff

Mar 13, 2014

Mark Tarpley explained my service process, the length of time to complete my oil change and recommended some needed attention to my tires. He was very professional and cared about my experience at the dealership.

Lucas

Mar 13, 2014

I liked making a purchase from a dealer that has ford family history. My grandfather started our first ford store in 1931. Since we sold our stores I have tried to give my business to family owned stores.

Willie

Mar 10, 2014

service people were great,l like your place,but my car is not working! i am following the service people intructions to fix my car,unfortunately my car is worse, in fact i am frustrated with my new car i like my car but it is concerns me that i spent alot of money and this is not good.when i bring my car in, we must fix it this time, i am concerned about the safety! so ten months o frustration is about to get to me.i like this car in every way ,except between first gear and second gear, i am asking you to make sure you fix my car. oh yes, when i did my test drive in a focus, the gears shifted smoothly, my car does not do that.bottom line, i would like to fix my car or i must get another car to drive. thanks jwgeorge

Randall

Feb 28, 2014

I was able to contact the dealership online and look at the inventory. I received a followup email from a salesman who took information on specifics I wanted in a vehicle and found the right vehicle for me.

Dorothy

Feb 26, 2014

Representative was polite, and work was carried out in the amount of time that I was told when I pulled into the service area. Cashier was also very polite and made me feel like they valued their customers.

Landen

Feb 26, 2014

Our Sales guy Tim from the pre-owned department. He was honest, straight forward and worked hard to find me a car that I loved within my budget.

Meryl

Feb 25, 2014

Linda Odom, the service adivsor, was wonderful. Also, my car was ready before promised which was a huge plus as I was waiting for it. Thank you!

Brian

Feb 24, 2014

I appreciated how quickly the transaction was completed. Christine had me in and out while making me feel like I had plenty of time to ask questions regarding both the car and the transaction.

Mark

Feb 23, 2014

The service was very personalized. I was escorted to the waiting room and then, also escorted to my car by my service advisor - he even opened my door for me!

David

Feb 22, 2014

I asked for OTD pricing via email from the beginning, got the answer from Scott Acker and was happy as a lark. No haggling, no walking back and forth to some mystical person to approve the deal. Did not get original vehicle, but was shown a number of options, again with OTD pricing and purchased the one I wanted.

Joe

Feb 22, 2014

I have a 2003 Ford F150 that I bought at your dealership. Recently I had issues with the service engine soon light. After several sensors were replaced to no avail I brought it to your dealership.The problem was resolved quickly. I would like to thank your employee Wayne Andrews, Service Advisor,and help me a great deal. he was very professional.

Kyle

Feb 18, 2014

The entire team at Covert Ford was top notch including our sales rep Mark Hanes. Even to the final purchase having Paul the finance director show value in leasing our 2014 Ford Fusion after hearing the purpose of the vehicle.

William

Feb 18, 2014

Prompt service, wait time close to time service actually took BUT A MORE COMPLETE ATTENTION TO MY CAR SEEMED WARRANTED BASED ON THE MESSAGES I RECEIVED

Yvonne

Feb 18, 2014

Everyone I worked with was pleasant, helpful and patient with all my questions. I did not feel pressured or "bullied" into making a decision. I've had this experience at other car dealerships in the past.I could also tell that the Ilan, my salesperson, Susan in finance and the gentleman who does the "car class" on Tuesday evenings, all believe in the Ford brand.

Debbie

Feb 16, 2014

Wayne Andrews was so great and kept in touch throughout the day letting me know what was going on. Car was able to be fixed in a day which was great!

Michael

Feb 12, 2014

Paul was the rep that helped me. I only needed to get a bulb changed out. Instead of putting me through the line that was backed, Paul just switched out the bulb himself. He got me out of there in about 20 minutes. I will definitely be bringing my truck back to be serviced.

Bobbie

Feb 11, 2014

The overall experience is great. They don't leave you waiting and then tell you it might be a while, up front with you all the way

James

Feb 11, 2014

Gene Webb personally took care of everything - just as he promised he would. I feel that he gave me priority service and I was very pleased.

Javier

Feb 11, 2014

Jackie Yates, a Sales Consultant at Covert Ford Lincoln contacted me after I inquired about a Ford Fusion SE. I had been researching in order to buy a new vehicle for weeks and I narrowed it down between Covert Ford Lincoln and another Ford dealership in Georgetown. Covert Ford had the Ford Fusion SE model with all the options I wanted. I responded to Jackies email to inquire if the vehicle was on the lot and she said it was, so I went to dealership during my lunch break. Jackie got the paperwork done and sent over to the finance department and I was done within 45 minutes. Before I picked up the vehicle the next day, I asked for wheel locks. Jackie got me the wheel locks and also said to come back to get the car detailed! Great service from Jackie Yates!